Recent purchase of a second-hand Rondo in Canada. So far the experience has been terrific. Price was fair according to all the comparison websites, generous warranty means I still am covered. Car appears solidly built. Very low servicing costs. Decent if not fantastic mileage. Loaded with useful options and very well designed. Dealer has been very accommodating and so far the relationship has been excellent.

Bought the car online. Flew into the Salt Lake UTAH Jerry Seiner KIA to pick it up. No test drive no vehicle inspection just buy and drive! Got home opened the hood to find significant body damage repair! Called no help. Showed me a forged document of acceptance! Police notified! Beware!

Rating: Poor. When I decided to purchase a 2012 Kia Sorento, I spoke with the dealership several times in order to make it a quick and easy transaction. I spent six hours sitting in the waiting room of the dealership. This should have been my first clue! When I arrived home and reviewed the paperwork, I discovered that instead of taking off the amount of my trade in and downpayment, they added it. I was overcharged $10,000. After contacting the Kia finance department and not getting any answers, just excuses, we contacted the attorney general and our attorney. I feel that I was discriminated against and taken advantage of because I am a woman. I have had nothing but trouble with the vehicle since I got it. The headlights wouldnt shut off and after spending 5 hours at the service center, was told that a part would be there in 2-3 days. They offered to give us a ride home or let us drive the vehicle and continue unhooking the battery each time we parked the vehicle. My husband had to get pretty nasty with them in order for them to give us a loaner car. They stated that they didnt have any, but offered to rent one from a rental company. At that time, I also explained that the headrest had fallen off. They didnt even get that fixed! When I returned to pick up my car, they had to program the keyless remotes, and now they dont work. I would never recommend a Kia to anyone, nor will I ever purchase another one.

I own a 2014 Kia Sorento, and I love all the staff at the dealership where I have my car serviced however I will never purchase another Kia again. My car has just over 100K miles so I am out of my warranty. On 4/7/20 my left wheel speed sensor failed costing me $657.35. Then, (16) sixteen days later on 4/23/20 my fuel tank sensor failed, costing me $463.61. Then, on 5/6/20 my right wheel speed sensor failed cost me $513.32. In less than 30 days I spent almost $1700 on repairs. These sensors should not have failed like this. I have owned numerous cars and I have NEVER had any of these issues. Kia has a long history with these same wheel speed sensors failing specifically in the Sorentos and Sedona models. After many recalls on earlier models, now they only fail after the car reaches 100k.Kia advises me today that there is absolutely nothing they can do to help offset the cost of their failing parts. I was advised by the young lad on the phone that parts don’t last forever and cars need to repaired at times and that’s just how it is. Kia is a total disappointment and should be ashamed in how they treat their customers. Kia has been priding itself on how they have helped out during the pandemic, however their faulty parts put their employees, customers and me at risk on 3 separate occasions.

We purchased a new 2012 Kia Sorento. The first dealer never rotated the tires, and refused to help with a defective Spring. I had the pictures of a snapped spring on the front right. Had to replace all the struts and tires. Switched dealers. At 60,000 miles, the car started to have major electrical problems. Second dealer was worse than the first, changed battery and radio unit. Kept coming up with thousands in expenses. Finally, I told them to replace the starter and the car worked again. I cannot wait to get rid of the car ASAP. Never again will I purchase a Kia since the warranty is worthless.

I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.

I bought a Kia Sorento based on their claims of safety and all the airbags they have. In Dec I was in an unfortunate accident. Luckily my children were not in the vehicle. I was hit from all sides by multiple vehicles. NOT ONE AIR BAG deployed. The passenger side doors were on the seats and the frame between the front and back seats was split in half (right where there is an airbag). Kia said that in this situation the airbags are not designed to deploy when hit in that fashion. So they are claiming no fault. The vehicle was totaled. If Kia is so safe with all their airbags and I was T-boned and hit from all sides then what type of situation do you have to be hit in in order for them to deploy. DO NOT TRUST THEM.

I took delivery of my 2014 Kia Cadenza on April 28. I noticed a shimmy at certain speeds, contacted my salesman, Matt **, and he made a service appointment for me. I brought the vehicle in and they felt that it was a defective tire. They replaced the defective tire and it did take care of the lower speed shimmy. I called again today to the service department and informed them that I still had the shimmy problems between 40 and 50 mph. I have my second service appt. on Monday to see if the problem can be resolved.

I brought my used 2007 Kia Optima in June 2011. A few months later, the red air bag light on the drivers side start coming on. It stayed on. In April 2012, I thought my problem was solved when I received a recall letter about the air bag. The dealer stated that he fixed the problem but the red light is still on. He stated that there was another problem with the passenger side air bags. I did notice that side too. I will not pass car inspection in June if the light is still on. To fix the problem, it would cost $1,000.00 to replace the seat because Kia hasn’t recalled this air bag.

I bought a KIA Rio because I needed a car and first they charged me way too much around 10,000 dollars for it when it had 55,000 miles on it and on Kelly blue books, it only cost 5,000. I had it for a few days and the starter went, they fixed it but then about 2 weeks later the starter went again. This little car has problems kicking into gear as well. To me it is not a safe car and when driving it I feel as though it is a deathtrap. I will never buy a KIA ever again, I would like to get rid of it but unfortunately I am stuck with a payment. So if anyone knows how I can get rid of this junk car, please let me know. But KIA is definitely not safe rated for me.

At 12,300km my 2014 model Kia soul encounter a problem with the gearbox. I booked in the vehicle at the Kia Tokai Multi Franchise 021 7132413 on the 13th of August. It has now been 3 months and is still waiting for my vehicle due to parts or whatever story they telling me. I feel that I have as a customer been treated very Unprofessional and that a vehicle with such low mileage should have been replaced. I spoke to Kia South Africa customer care but was of absolute no help. Please, if theres anyone of a authority reading this message, please help.

Easy to drive, Im up high enough, that makes it easy see things. I love my Kia. Easy to park, comfortable ride, gets good gas mileage, lots of room, the backseats fold down so you can haul big items. Easy to get in and out of the vehicle. Has several airbags, has Bluetooth.

I have a 2012 Soul with 43K miles. Last week the engine light came on and it started sounding like a sewing machine. I took it to the Kia dealership in Macon, GA. After only pulling the dipstick out, they determined that two litters had collapsed from starving of oil. With no service record because I change the oil myself (who can afford what a dealership charges?), engine repair/replacement is not covered under warranty. So they want $4,800 for a used engine with 6,000 miles or $7,800 for a remand engine from the factory. Its time Kia steps up to the plate and backs this crap theyre putting on the roads.

We have called and dealt with the car dealer about the front end thumping sound. We had to replace the tires at 22,000 miles and we had the car in the car dealer 10 times. With only 22,000 miles on the car, we spent $672.15 for new tires and the dealer would not help, Atlantic Kia (out of bus., selling Kias now) in Pleasantville, NJ 08232. Now with 70,000, it needs tires again and the thumping area is the worst of the 3 tires. Now we will spend $550 for new tires. With that we always get rotation, balancing and front end alignments. We have all receipts but Kia will not call or email back and will not help at all.

I bought my KIA Sorento 2012 as a new vehicle, and have had way many problems than normally expected for the past few years, including safety problems. Car stopping suddenly on the road is a horrible experience with the family on-board, but it has happened twice even after their fix (First in 2014, Second in 2016). Major problems (Safety issue): Car became disabled while running on a high speed limit busy road in 2014. Dealership found an alternator failure and they replaced it. Car became disabled again while running on a road at night last Friday (February 26, 2016). The exact same symptoms as before; LED indicators began malfunctioning, accelerator stopped working, and Car lost its power while running.Other problems (Non-Safety issue): Battery replace twice with bad cells found. (Car keeps causing the battery to die.) Passenger power car seat stopped operating twice. Navigation keeps resetting (deleting all the saved addresses and settings). LED light indicators malfunctioning or stuck. Car is inherently bad or has some root causes for the problems, and so needs a more fundamental solution rather than fixing locally. This car is potentially very dangerous as the same safety problems keep breaking out, but KIA (Dealership, Headquarter) simply follow the warranty manual with the repeated problems.I asked KIA to either replace the car or replace the electrical engine board, but they refused. All Im asking is being able to drive the car with enough confidence that it wont stop on the road (and expose my family to a dangerous situation). Again, car being stopped twice suddenly on the road is a horrible experience, and KIA should deal with the issue more than just warranty, as there may be the same problems with their other cars.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

I bought my 2009 Kia Rio in April, 2010. On Oct. 30, 2011, my car would not start when I came out of a store. There was a large, yellow sticker inside the door that reads For assistance, call. I called that number and it just rang. I did not see the transparent sticker in the window. Oct. 31, I dropped my keys at the dealership (Harris Kia in Lansdale, PA) hoping they could look at the car. I called the dealer at 8:30AM, they informed me that I had to call roadside assistance or pay for the tow. I called roadside assistance. They informed me that I needed the VIN number to verify service or pay for the tow. I left work on my lunch break and got the documentation out of my car. At about 11:30AM, I called roadside assistance again and set up an appointment for 4:00PM to meet the truck.By 4:30, there was no truck. The response I got from the local company, Mike Carrs Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the drivers side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. Id hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, its my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.

We bought a Kia Sorento and financed through Kia.... HUGE MISTAKE! This company is absolutely horrible to work with... We traded our Kia for a different vehicle in February. The Kia was paid off via the new dealership... BUT Kia has called us 3 and 4 times a day trying to collect on a vehicle that we no longer own. We have spoke to several people at Kia giving them the payoff information and at the end of each call they still ask for payment.... YES... They ask for payment for a vehicle that we no longer own. There is a time lapse on Kia from payoff to their collection department. These people are awful to work with. For a month they call us numerous times a day....even after giving them proof of payoff! Our Kia was a good vehicle.... Just do not finance through Kia financial. I wont ever buy another Kia just for that reason! Horrible, Horrible Customer Service!!!!

I brought a 2012 KIA Sedona 10/2011 and it keeps breaking down - On 5/23/2012, I was riding in traffic and felt a great big jerk, check engine light came on and the speedometer went all the way down. I had to swerve off the the road very quickly because it almost caused an accident. I tried to proceed after swerving onto the side of the road and the van would not go over 10mph. Someone could have been seriously hurt. This is a safety issue. I called Felton Holly Kia and spoke with the automotive manager Dawn. She stated it sounded like the throttle. I then called Kia Roadside Assistance and Dawn called Enterprise for a rental for me. On 5/24/12, Dawn called me to state that they replaced the throttle actuator. I picked my van up after work and left the rental car at the Kia dealership. I also asked Dawn, if this was a recall, then why didnt I receive a letter from the manufacturer? She stated she didnt tell me it was a recall. Actually, I understood her to say recall. She then stated it was a service call for the battery terminal and they replaced the throttle actuator. I then just left the dealership still upset and dissatisfied, but the van ran okay at that moment. On 6/3/12, my van did the same thing it did on 5/23/12, which consisted of riding in traffic, feeling the big jerk and the speedometer went down quickly. I could not get it to get the speed back up. It would not go over 30mph at this point. Kia roadside assistance was called once again on 6/4/12 to tow my van to Felton Holly KIA. I spoke with a gentleman on 6/4/12 (8:10AM) by the name of Peter and told him the problem I was experiencing with my van and that I would need a ride from work. He stated okay, they would take a look at my van to see what was going on. I never heard from anyone at Felton Holly KIA so I decided to call at 1:24PM (6/4/12) and I spoke with Dawn, who stated they still were not aware what was wrong and the maintenance personnel had gone to lunch, but would return in 15 minutes. I waited and then 2:38-2:40PM, Dawn called to state that they were replacing the pedal on my van. She stated this was all related to the same issue. I asked, how could that be if you replaced the throttle actuator? She stated she never stated the throttle actuator was replaced, but that they put the new computer information in my van, which was never put in. I stated, you never said that and she said she did. I just started jotting down what was being said by her. Dawn asked, was I aware how PCs worked when they install the new information? I stated no, so she called herself explaining it. She stated that my 2012 van did not have the new computer information, but it had the old information so they input this information in on the 5/23/12 incident. I feel like the information is being given and turned around once I repeat to them what they previously have told me. This is very frustrating. It seems like they are guessing about what is wrong and the real issue is not being resolved. I need help on how to handle this situation so I can utilize my options.

Water Spots on a 2012 kia sportage - If anyone out there has an issue like this, please contact me. I would certainly like to know what to do about this.

I had made mention to the sales manager, Nick **, after I had purchased my KIA Soul (2013) new(!) that I had this rough idling when I am at a stop light and/or a stop sign. I was told to make an appointment with their Service Dept. which I did on Jan. 10th. At first, I was told they couldnt find the issue (just idling, not in gear), but I explained to them they need to be in gear, drive it, and at a light - this would follow in just a minute. They did say that it did do this, and did a diagnosis to see if they could pinpoint the issue. But having to see what KIA would come back with, Bert who did this, the Dealership Crown KIA Service Dept told Matt who contacted me, that this was a normal operation for this type of engine? And now, nothing, it seems to be direct on how this was going to end or follow up for a fix and/or repair? Case # is ** and the contact person Ive been dealing with is Melinda. The dealership now tells me there is nothing to do or repair according to KIA manufacturer. Ive driven other Souls at other dealership, and they dont do this? Im just asking to have this fixed, as this is not the way the car should run.

In December 2014, I was seriously injured (including a broken back...) in a 2015 KIA SORENTO during a frontal crash because the car malfunctioned. Upon impact, none of the airbags deployed and duly filed my complaint with NHTSA. After my complaint, there were 3 others filed with the most recent being March 2016 where another person got injured because the airbag DID NOT DEPLOY. Even though the IIHS (Insurance Institute of Highway Safety) identified this problem as well as potential injuries to the driver during its SMALL OVERLAY CRASH TEST - THE MANUFACTURER (KIA) still FAILED to conduct necessary defect investigation and recall on all existing 2014/2015 KIA Sorento models that have this defect which creates and heightens the risk of potential dangerous injuries because few consumers are aware of this as NHTSA gives the 2015 KIA SORENTO a five-star rating on a test that was conducted in 2013 because both the 2014 and 2015 models were in fact, almost identical WITH minimal changes.Due to the IIHS crash test results and POOR rating the 2014/2015 KIA SORENTO models the manufacturer received, it went to address these problems by redesigning the 2016 Sorento without notifying or identifying or repairing the defects in those defective vehicles currently out in the market. IT IS ALSO EXTREMELY NEGLIGENT AND IRRESPONSIBLE OF NHTSA TO POST AN ERRONEOUS 5-STAR RATING ON A POTENTIALLY DANGEROUS VEHICLE.

I had the worst experience having a Kia car. This was my first time I chose Kia because I liked the car that I was going to lease. The previous two cars that I drove were Toyota and they never ever gave me problems that usually an older car gives (one Problem on top of another). Imagine you trust the company, you get a brand new car thinking that “hey it’s a new car. I’m not going to have all the problems that old cars give and then one day you wake up, your car is not starting, the next day brake lights don’t work, the following week another problem comes up.And my car was a 2018 car and it’s 2019 now and then you call them. They keep transferring you to different departments not willing to take responsibility and ownership that you could be that one in a 1 million customers that had all these different problems with the car and maybe we can take care of you somehow. I would NOT recommend getting a Kia if you want to lease a NEW car. It was my first experience and the worst one and when you know the company doesn’t want to take responsibility for it, it’s even worse and not worth your time or your money!!!

I bought a used 2010 Kia Soul on August 16, 2012; with 60,000-mile warranty. I thought I would be covered for equipment-related vehicle breakdowns. Two days later, on August 18, 2012, which was a Saturday, the car would not start. It was in the afternoon outside a store in the rain. After calling the local Kia dealership, it was expeditiously towed to that dealership. I rented a car and went about my business, hoping that everything would be covered under the excellent warranty. It turned out to be the battery. It was replaced for this dealer, but as a maintenance issue, I had to pay for it. During this process, I was told that the Arizona heat is hard on batteries. This being the case, I believe that Kia policies be changed, and customer not be sent out with an unwarranted battery. To me, it reflects badly on Tempe Kia and Kia as a whole. Another issue is covered in another complaint.

To start things off, I just want to say that I WILL NEVER purchase another Kia. Back in November of 2019, I hit a deer and had to have somebody work done at my local body shop. When that was completed, I had to take it to Kia of Lincoln, NE to have the new module that was put in by the body shop reprogrammed. What was supposed to be a simple fix, Kia of Lincoln ended up having my vehicle for almost a month and a half. They also had to fly a tech in from another state to figure out what was wrong with it and why the codes wouldnt clear. They hardly ever communicated with me on what was going on and when Id call in to get an update, they would have to call me back or say that they were still trying to figure out the problem. When I finally got it back, it seemed to function as it should. However, that didnt last long though. There was a several times where I would have sensor lights come on and the vehicle would act up. The most recent occurrence was when I was driving home from work and a bunch of sensor lights came on, my cruise control quit working and I had to pull over on the side of the interstate. I ended up having to shut my vehicle off and when I started it back up, it wouldnt shift out of park. I had to have it towed to a Kia dealership in Grand Island, NE the following day to see if they could diagnose the problem. They werent able to duplicate the vehicle not being able to shift out of park, but they did find that the module that was supposed to be reprogrammed when Kia of Lincoln had it, was never done correctly. This is why the sensor lights kept coming on. I ended up having a bill that I was told that I was responsible for since the issue was not covered under warranty due to it being related to the accident. I reached out to the dealership in Lincoln several times and they basically told me that they did everything correctly and that there wasnt anything else that they could do. This is when I decided to contact Kia Consumer Services to see if they could help me out. I explained what was going on to them and was told that Id get a call back the next day. A few days passed by and I still hadnt heard anything. I ended up calling back a little over a week later to find out that my case had been turned over to someone else. No one bothered to let me know once again. I reached out to them again a few days later to get some answers and was told by the person that I spoke with that it wasnt their problem, so I needed to contact my insurance company I had at the time of the accident. He also hung up on me after he proceeded to say that he wasnt going to argue with me. So, I contacted them see if they would help me out. I finally received an answer back and they agreed to cover the bill after they had already paid for the vehicle to be fixed correctly the first time when Kia of Lincoln had it. I think the part that irritates me the most is, the dealership that didnt fix it correctly the first time wouldnt even help me out and they are the same dealership that I purchased my vehicle from. Its going on a month now and Im still without my vehicle. Ive had to drive other peoples to get to and from when this could of easily been taken care of within a matter of a few days.

I purchased an 09 Borrego in January. About 3 weeks after I got it, it just dies when I was rolling to a stop. I thought, Maybe I just didnt give it enough gas. Weird, who knows? Then it happened again in a drive-thru, a few times at a stop light, chugged while I was going uphill and downhill and died while I was driving on I-25. I was nearly plowed by numerous vehicles (More than one person in my family experienced this while driving). So, we took it in. The dealership acted like I was out of my mind. Drove the car for a few hundred miles and called and told me they couldnt get it to act up. I explained, at length, that nothing happened before it died or after so there was nothing they could do to replicate the problem. They had us pick it up. My husband drove the Borrego home on back roads as our daughter was following him and she doesnt drive in traffic. They never drove over 45 mph. The next day, I drove to work. Halfway there, the SUV starts shimmying. I drove back roads home. My husband figured it might be me feeling it more because I had been driving another car. SO, we hopped in and started driving. About 15 miles down the road, the Borrego shook too hard to proceed. My son switched vehicles with us and when he was backing the Borrego in - shocker- IT DIED. So, back o the dealer it went. They said the shaking was from mud on the tire assemblies (I found out in this convo that the mechanic had driven it hard over bumpy roads to see if it was a wiring issue). Again, they acted like I was nuts, but gave me a borrower car. They offered to clean wires to the ECM and give it back, but cannot explain why it dies. I refused to take it back. They had an engineer from Kia out and offered to put a special computer on it so the next time it does it, they can tell why. All that has to happen is for someone to drive the thing and pray they dont get killed the next time it happens. They told me nobody had heard of the problem before, yet I found complaint upon complaint about this happening in Borregos and various other Kia models. So, then today I get a call from the service manager at the dealership. He asked to drive my car over the weekend (I hesitate to let them drive all over as I had to pay a lot of money for a mileage limited warranty which they are eating away at the mileage of). Little did I know until I got a call from the dealership manager that the service guy was planning to drive the Borrego all the way to Kansas (a state and numerous hundreds of miles away). The manager then informed me that to trade out of the Borrego, I would need several thousand dollars down because of the length of time in this vehicle and the depreciated value! I have had the POS 5 months! He told me he remembered me having to roll negative equity into the loan on the Borrego - huge joke - I didnt trade anything in on it! I was asked if it had lights flicker before it died, um-NO and I would have said so. Did it happen while braking? Again - NO and I would have said so. Bottom line, Kia has several models that die without warning and nobody seems to know how to fix it. It is dangerous. My husband asked the dealership manager how hed feel putting his loved ones in this vehicle knowing the car could stop running and someone could be killed? His response was Of course I wouldnt want to. Why would you even go there and say something like that? Well, KIA and dealership, wed ask because we face it every time we get into the defective vehicle you manufactured!

In September of 2018 my 2012 Sorento started to catch on fire. I did not know what was napping and others were telling me to get out of car. When I finally did it was burning across the bottom. It burnt completely up. Kia paid for a rental for 7 months and then they called me and told me that it was undetermined why the car caught on fire. Now the fire department tells you why. Well anyway they took the rental. Told me its nothing they could do. Credit drops from 670 to 435. Cant get another car if I wanted to and still have to pay the Kia off thats burnt up. Not Fair. People do your research on Kia.

On 11/25/18 I purchased a vehicle from KIA of Irvine. They totally scammed me on the service and maintenance contracts and also the theft deterrent on the car. They went as far as to fraudulently forged my signatures on the maintenance and service contracts. Those two added up to $4000.00, they also snuck in $1495.00 for the theft. So a total of $5495.00 added to my contract without my knowledge of it. The people that work in finance are nothing less than thieves and liars. None. And for you people that work in sales your hands arent clean either. You might not be directly involved in the fraud and the Payment Packing that is being used in finance, all of you most definitely are aware of whats going on over there in finance. When you guys forged my signature on those two contracts, you then submitted them for payment and then received payment for them. That is fraud!! And I am 100% convinced that the owner of this dealership has got to be aware of the practices being used there to commit fraud to scam their customers out of money. HE KNOWS. Every one in sales and finance are all thiefs and I assure you, that you will get what you have coming.

Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?

Kia has fluffed up their look but their quality is still crap. Ive had my car in for service 8 times in 16 months. I bought my Kia Niro brand new and started having problems within less than 5 months of ownership. Im suing Kia to buy it back as a lemon. They dont communicate at all. They are not helpful and try to draw out the process as long as possible. Ive lost countless hours... even months at a time bringing this car into being repaired. 5 of the issues are repeat of the same thing. There was another reoccurring defect that took a couple repair attempts to get corrected. Parts on back order take a month to get. Techs at the dealership have talked to Kia techs at corporate and no one knows how to fix the car. The 5 reoccurring repair issue is still an ongoing issue because Kia doesnt know whats wrong. My transmission has already started to fault. My car almost stalled once after 5 months of ownership and the most recent issue is that it wont accelerate or shift into the next gear. Huge safety issues! Ill probably get into an accident but Kia is in no hurry to address any of that.

I will never in my life lease another KIA or refer anyone over to that company! Worst customer service and car experience I have had in my life. THANK GOD I no longer have to deal with them. Their service is as cheap as their cars. TOTAL CRAP.

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

At 13,300 miles, the manual clutch went out in a 2010 KIA SOUL. KIA wont honor its warranty as the clutch is a wear and tear item. I cant imagine any clutch burning out at 13k. My last manual clutch (Jeep) had the factory clutch in it when I traded it in at 89,000 miles with no problems. When I checked online, I found out many people had clutch problems. Many with even less mileage than mine. I also found out that KIA had replaced several of the clutch parts in the following years models. Apparently, they have realized they have a problem with their clutch. But it still cost me $12,000 to fix it.

I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last week it started blowing white smoke out of the tailpipe. I checked the oil, which was fine, and then called and made an appointment at the dealership since it is under warranty. I took it in yesterday only to be told that the engine was ready to blow. I thought my day couldnt get any worse until the Kia rep told me that I needed to gather up all of my receipts and that of all maintenance reports on my vehicle. It would then be submitted to Kia to see if it met their approval for their warranty. This would have been fine except for the fact that the service person told me that if I ever went over 3500 miles in between changes they would decline the warranty. I have completed oil changes at home and the service person said that would be fine except that I have to prove that it was for the Kia. Now, there was no indicator light that ever came on in this vehicle. I have faithfully changed or had changed my oil and again NO INDICATOR light came on that anything was wrong. Basically I was told good luck in getting it fixed. I have read the other complaints and it seems like I am not the only one. I owe 26000.00 on this vehicle and they said that if (when) Kia declines the work then they will be happy to replace my engine for the price of $5000.00-$6000.00. Even if I didnt complete the oil changes that I did a BRAND NEW car should not have a blown engine in 48000 miles.After speaking with their rep it was made very clear to me that they are going to decline anything that I give them. When I asked about it being a Kia issue that the indicator lights werent on I was told Well I dont know why they didnt come on and Slug in the tank means oil leak I stated to the rep that if the seals leaked because of a problem with their motor that would also cause slug in tank too right? The guy told me You would have to prove that. I will never buy another Kia. Their warranty sounds good but is full of loopholes to make a customer believe that they are getting amazing coverage when what it really is is a way to screw people out their money, their car, and their wellbeing.

I have had my car in the dealership on several occasion. I have a 2014 Kia Cadenza. A very elegant car but it is misfiring and it vibrates like crazy on a cold start and a hot start. The service advisor is always nice and polite. But the service on my vehicle is horrible. Kia knows my vehicle is misfiring and vibrating like crazy its to the point where it Im moving in the car too it vibrates so bad. I work for a Kia dealership and if Kia tech will do me like this they would do anyone like this. I would not recommend anyone to purchase a Kia Cadenza. They are garbage. They look good on the outside but rotten on the outside. And I know they are trying to wait until my warranty go out so I would have to face this problem myself.

The KIA Soul is advertised to get 27-34 miles per gallon. I have owned my Soul for 2 months and have logged just under 3000 miles. I have it on the Economy Mode and am conservative about how I drive. But Im only averaging 23-25 miles per gallon. I drive to different locations, usually a 70-80 mile round trip, at least 50 miles of which is freeway. Needless to say, Im very disappointed with the mileage. Its not even hitting the low end of 27, and its nowhere near the expected highway mileage of 34 mpg.Now onto a totally different subject, the Mr. Sandman commercial. Sheesh. They objectify women and men. They show beautiful sexy women and big burly muscled men in super macho endeavors like sawing logs and fighting. So? Back to a real problem. My mileage isnt what the TV commercials or the window sticker represent. The only reason I was even looking at a new car was to increase my mileage - by at least 10 mpg - from my beloved Pontiac Aztek, which averages 20 mpg. Anyone else have this mileage shortfall with the KIA Soul?

I was at your website, OxenDaleForThePeople.com and it sent me here. I am sad to say that after sending you a letter about a bad deal we received from your Prescott Valley dealership, we gave them another try and got yet another bad car! On Saturday, August 4th, we bought a Kia Rio. On Monday, August 6th, I was stranded on the side of the road in Phoenix in an area I had never been before with a dead car. As it turned out, the engine seized. After having 2 more engines put in it - both of which either seized or didnt drive above 40 mph - we still have no vehicle. After asking to have our money and car back, we were blown off and told that the warranty company was providing us with a rental. We dont want a rental. We simply want this nightmare to be over so that we can find a reliable and trustworthy vehicle from a trustworthy dealership. I would like to get this resolved and have a happy outcome for everyone. As a teacher, I do not have a lot of money and definitely do not have any extra money! Buying that car used my entire savings and I have nothing in return except for another bad experience at your dealership. I will never buy or allow anyone I know to buy from this company again, ever! They tell you in the commercials that they inspect every vehicle. We now know it is to make sure a customer can drive it off the lot so they can pass it off to them and say, too late, its yours!

I had to have my whole dashboard replaced at 62000 miles because it was defective. Now, my dashboard is doing the same thing. I was told that because my warranty was expired, the defective dashboard could not be replaced. The airbag that is in this car is part of the dashboard. What happens if the airbag deploys while my 12-year old is sitting in the front seat? I called the consumer line and was told that I basically was on my own.

Kia Stingers have faulty brake rotors, this is a known issue and a quick Google search for stinger rotor problems will confirm this statement. My rotors have been pulsating since about week one of ownership. Kia will not resurface or replace the rotors that I have have been fighting to have fixed for about 9 months now because I have since installed aftermarket wheels and tires. What a joke, any excuse they can use to get out of covering their faulty products. Will not be buying another Kia, ever.

Have a problem with the radio and uvo on my 2012 Sorento. Have 36,000 miles on it and they said, it is no longer covered under warranty. Not even the extended warranty I purchased, at the time I purchased vehicle. Man was I ripped off. Be careful when and if you purchase a Kia! For myself, its the last Kia I will ever own, and this latest incident has motivated me to get rid of this asap.

Engine recall with a 3 - 5 month wait according to Fucillo Kia. My first issue with my 2017 Kia Sorento was on 9/18/18 when my A/C stopped working and the engine overheated. I brought the vehicle to my dealer. I was informed the head gasket needed to be replaced. It was fine for four months until 1/18/19 when the heater stopped working. I took it to my dealer and then they determined that I needed a new engine. I later found out by the technicians at my dealership that they had 40 vehicles of different models needed new engines. They told me that Hyundai is having the same problems. They had no loaner cars for me so I was drivien to a Hertz rental up the road by a dealer rep. The dealer said the policy of Kia motors allowed to drive the smallest car Hertz had on their lot. It was a Nissan Accent which is smallest car Nissan makes. So basically I’m paying $395 a month for an All Wheel Drive SUV and I get a vehicle that isn’t even close something comparable to what I’m leasing. I’m also in the last year of the lease and I won’t have my car for 3 - 5 months. The dealer won’t let me out of the lease but I have to keep paying for it! I was towed out of my own driveway with only 2 inches of snow on the ground. I’ve filed a consumer Fraud case with the NYS Attorney General’s Office. Nobody at the dealer will help me and the Consumer Affairs Dept at Kia Motors will help either. I’m so disgusted and frustrated. I will never recommend a Kia or Hyundai again.

2013 Kia Sorento - We got stuck in the middle of the road. While driving, the car shut down completely. When you try to restart the car, it does not restart. You need to wait for five minutes before it can restart. It happened three times in the last four months. I took it to the dealer and they told us they cant do anything about it because they cant duplicate the problem. Also, they mentioned that the computer is not registering any faults. Their solution was to drive the car and when it happens again, have to tow it to the nearest dealer. If you survive getting stuck in the interstate, you may able to have to tow.

I have the KIA K900 year 2015. I have a recurring event my car tries to EAT me. Really I mean just that. To understand this let me let you know that this car is totally computer controlled. Everything is controlled by the onboard computer. There is no manual levers to work with. E Brake is computer controlled, shifting, starting, running, lighting, air conditioning and also the steering is drive by wire. So with that information here is how my car tries to eat me. I get into the car and put on my seat belt and step on the brake pedal and press the start button and my seat moves very fast all the way forward so much that I cannot move anything. Real, leg under the dash pressed hard into the dash well and the seat with not stop until it get where it wants to go then it stops moving.Now this is the terrorizing part. I cannot move the seat anywhere. It will not move back or anything at all. Now this is scary to me because I am thinking, Hey I am pressed hard against the steering wheel airbag if it goes off I am a dead man. I am a man with a disability and trying to get out of this was impossible. I had the police and fire to come help me and the fireman were able to twist me out of the car like a corkscrew. After this happen I had it towed to KIA Place I got it from and they worked on it and could not find anything wrong so to maybe fix this they did a complete computer reinstall of my car. Well this car eating me thing happened four more time and then the scariest thing happen. My car while I was drive down the road next to Safeway ate me. I could not move my feet to step on the brake and the right foot was on the gas pedal which I move sideways to prevent me from pressing on the gas. But the worst was I could not control the car because I was pressed so hard against the steering wheel I could not turn it but very little. Visions of hitting anything and having the airbag go off was scary. Of course this end ok, the fire department and police are the greatest and best people around. I was pulled from the vehicle again and the car when to KIA car company again. The company was really mad about this because my car tried to eat the service manager also. But KIA in the sky said not to repair it because they could not replicate the error. Now this top of the Line KIA Motors vehicle The all great K900 sit on the side of the road. I will never drive it again and the car company that I got it from understands but cannot help me and still to date KIA Motor in the sky will not make good on this car. Microsoft who programmed the car computer system says it is a defective BIO somethinga majiggy they are EPOMS thingies. But KIA Motors in the sky will not authorize a replacement of the computer thingy... I will never own another KIA Motors car at all.

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

Bought brand new 2017 Sportage in April 2017. Sept 25 my wife parked it at 6:45 am at work. At 2 pm the car decided to burst into flames totaling the vehicle. Video shows no one messed with it. Has to be an electrical malfunction that started fire. Anyone else have any issues with this type of vehicle?

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode. This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue. To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS, is unacceptable.I took my previous Kia vehicle to the dealership on multiple occasions, over a period of years with engine/starting issues, before the engine finally failed. Kia having known that this was an issue, and not doing the right thing to rectify it before I became stranded on the side of the road, was disheartening and should have prevented me from placing faith in the company again. The inconvenience that both vehicles has caused me in continuous Kia service appointments and phone calls, is so ridiculous.Foolishly I remained loyal to the brand, and traded in my previous Kia vehicle for another, only to have the SAME type of concerns arise, engine/transmission issues AND now audio system issues as well. My new vehicle is a gorgeous royal blue Kia Stinger, which causes me to get frequent attention and have questions asked pertaining to the vehicle on a weekly basis. I can honestly tell you that my response when people ask, “How do you like the car” has absolutely changed, and my response is now “DON’T BUY A KIA”!

We experienced our 2nd flat tire, seemingly on the same tire, but not sure. When we took the car in, with this flat tire, we were told they were unable to patch and patch and a new tire would be needed. Trouble is, all four tires were new and we had never changed any. The only tire ever attended to prior, was another flat tire we were told was also not repairable. So with 4 new tires, how could we have a patch? Apparently we were not sold a new tire the last time, and instead, replaced by a patched tire. Now they say they dont remember so it is our word against theirs. We are not happy about this.

I bought a Kia with 0 miles driving off the lot. I unfortunately have been required to get two new axles, but the issue persist (maybe another broken axle now; becoming three), several new tires, which according to Kia, werent covered under the warranty, or were not the direct result of my axle(s) being broken two (probably three) different times. For life of me I cannot understand this but okay. This is all in addition to my breaks being shot at 37000 miles. So now aside from a large monthly payment Ive had to spend $3,000 on a car that is supposedly covered by a full warranty. This goes without saying my backup camera has broken two different times as well as the really cool feature of my mirrors going in while the car is locked has also broken three different times.After being tired of getting my car misdiagnosed at a Kia dealership I brought to a third party place. The third party told me for a car that has 37,000 miles on it I should not be having these issues. I talk to Kia and some of the representative seem to care while other Representatives not so much. If I could give some advice it is to never buy a Kia or anything that has to do with Kia. As a Kia customer I cannot tell you how dissatisfied I am and I will never buy a Kia again. Indeed, the one thing I do when I meet new people is to tell them to never buy a Kia because Kia is the worst company ever. Dont buy a Kia.

Less than impressed with this company and severely aggravated and disgusted. The Kia experience in general has really gone downhill in the past 10 years, but after my last purchase, it will be my last and I wish I could go back in time. From sales to service to Kias consumer affairs, everyone dropped the ball and rate a huge FAIL.Kia Consumer Affairs used to be a last line of sanity and a place to go where you could get help; now theyre just people who act like they are doing something, but ultimately just ignore you and never follow up or follow through. As others have said, watch the numbers closely in Finance because they will try to add things without asking. My last experience turned me so sour Ill probably get rid of this brand new 2021 car that is riddled with computer bugs and subpar paint before its even six months old. The car will start falling apart after the first year anyway. Terrible company with a terrible internal culture in how they deal with customers and they are turning out cheap vehicles.

Dec 2017 after 2 years of owning my car and 69000 miles my engine seized. This is a 2012 Kia Sorento. Ive argued with Kia dealership and Kia itself that I find it ridiculous that a car so new that the engine died all of a sudden. I was driving on a very busy road and it just stopped. No lights came on or anything. I was accused several times that it was my fault that there was sludge in the engine. I have corrected them each time that I have receipts of oil changes and not by their company. They wanted to charge me money for a diagnostic test that they never did until I disputed that and they waived the fee. I was forced to either pay over 5 grand for a new engine or I was almost convinced a few times to voluntarily repo my car and start new again with them by purchasing a new car. I still have 4 years left to pay off my car and in good faith I still going to try my best. I received a loan from my job and paid the rest. I have investigated before the fix and disputed that there is many other Kia engines failing and that Kia placed blame on the owners for not maintaining their cars for sludge being in the engines. I then read that there was an engine recall for the same issues but my VIN is not listed. Ive tried to bring this up to Kia that I find it a coincidence that my car has failed the same exact way as all of these other Kia engines. I believe that Kia is nothing but crooks and I will never deal with them again. They should pay for all of these faulty engines. 3 weeks after I replaced my engine I started leaking antifreeze. My Kia said theyd help me with coupons since I just did a huge service with them... 25$ coupon. Yeah thanks but no thanks for the help. I had to pay another 309$. I dont feel safe in my car. Oh and I forgot to mention that Kia neglected to tell me that the warranty on the used Kia engine is only for 90 days. I am disgusted the way that whole company treats their customers when it is us who gives them their paying jobs. As I said a bunch of crooks. My junker cars have lasted longer than this car. What is sad is I loved my car. At first it was great. Everything was working great. Then the engine went. Kia never told me about their common engine issues. I found this out myself and when I confronted them about it. They were all hush hush about it. After this car dies I will never again give my money to Kia.

We bought a 2008 Kia Rondo EX 2.4L brand new from the dealership and opted for the Kia Protect 5 Star plan extended warranty. Thankfully this covered repeated visits for struts and front end parts and included the premature timing chain (not belt) replacement at 140K. At 151K the engine throws a rod through the block. All oil changes performed and documented and reviewed and approved by Kia. However the Kia Protect warranty states two items: 1) Repair will be covered up to the wholesale value of the vehicle (originally I was told by Kia my wholesale value was $1500 but after a month Kia Protect reviewed and increased to $3500).2) Warranty repairs may include new or reconditioned Kia parts but also says at the discretion of the administrator .Response from the dealership: I spoke with the extended warranty company this morning and they gave me a max value they will cover, they will cover to a max of $1479.00, and they will only install OEM Kia parts, which means you would have to cover the difference, and new parts and install you’ll be looking upwards of 10,000.00 which would be a large difference to cover. Your other option is a used complete motor assembly that would be approx. 4700.00 plus taxes installed, but they will not cover any of it. Motor will take a few business days to get to us, then we would need a few days for install.I argued with both the dealership and Kia that may include does not mean must include. However Kia Protect will only replace the engine with a new Kia engine and will not consider a used engine. Estimate from Kia Protect (LGM FINANCIAL SERVICES INC.) The estimate is as follows: total estimate $9484.60. Kia protect: $3500 including taxes. Remaining balance to be paid by contract holder: $5984.60. There is a $500 difference in the amount if the head does not have be machined. Escalated issue from Kia Protect from adjuster, supervisor and manager to no avail. Will be looking for a new vehicle from someone more reliable that stands by their product.

First off, I was a college student and wanting a new car with a warranty so then I wouldnt have to worry about having to pay extra for cars that I recently had that kept breaking down and I had to empty my pockets to keep running. I knew that I couldnt afford to get a loan for a better car and I looked in KIA and heard nothing but decent reviews about them. But from that start I got conned, I spent $14,000 for a new KIA with already 216 miles of test driving done on it and it was a manual with no bells and whistles, not even an air conditioner. But me being conned was my fault. I should have brought someone experienced in buying a new car with me, but fault still falls on them for taking advantage of me and not having ethics on their side of business. My next complaint is that I have automatic lights that I can just keep the switch on and the light automatically turns off. But when the cold weather of the winter time hits me, my light somehow miraculously turns back on and kills my battery. I called in and told them about my issue just 3 months after me purchasing my brand new car and they said that there was nothing to do about it. I wrote in several complaints over and over to the company and still nothing happened. Now, Im stuck with a battery that has gone completely bad from all the times that I have had to push start or get jump starts from. I will never buy another KIA as long as I live.

The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.

My wife and I purchased this 2011 Kia Soul PLUS Pre-Owned from a dealership in San Juan Capistrano (Ocean Kia) in July of 2013 and we did not get any additional Warranty except for the 60-day warranty that this car came with. Yesterday, 9/08/2014, my wife was sitting in her car in a parking lot for no more than 20 Minutes, parked, parking brake ON, AC on as well. The vehicle then started to Shake like something in the engine was happening. My wife then turned off the vehicle and tried turning the vehicle back on... Nothing happened. The car had power still and the ignition was making the clicking sound of trying to start but to no avail.My wife let the car rest for about 4 hours before trying to start the car again and this time it started, so she started driving. She made it onto the freeway and started driving home THEN the car lost power to the engine and the steering became difficult and she was able to coast to the emergency lane and called me HYSTERICAL and said her car had shut down! The car would not start for another 5 minutes, turned back on, and she was able to exit the freeway to a Park and Ride type of parking lot... While pulling into the Park and Ride THE CAR STEERING WHEEL LOCKED UP THIS TIME AND SHUT OFF AGAIN AND WOULD NOT GET OUT OF PARK AFTER IT DIED. My wife hadnt even made it to a parking spot yet.THE CAR DIDNT TURN BACK ON AGAIN AND EVERYTHING, ALL POWER TURNED OFF. STEERING WHEEL STILL LOCKED. I told her about using the Shift lock release and, while the car was still off, putting the car into drive and then back to park and try to start it again and it did. She was able to get the car into a safer spot and left it there. I read about that trick in a forum... But no reason for why or how, haha. We are out of our warranty BUT THIS ISNT A WEAR AND TEAR ISSUE and We dont know what to do. We have regular maintenance done and we take care of the car and I know that These Souls, even the 2014, have had similar issues. It sucks because these are fun cars to drive BUT apparently have issues.

I have a 2014 Kia soul with less than 20k, owned it 1 1/2 yrs. Noticed the clear coat on my wheels is starting to peel off. I notified the dealer and he told me to bring it in to take pics and send it to corp. but he also said they probably will do nothing. I have owned three Kias, this is Definitely my last.

I was given a gas consumption card for $400.00. When I went to go use the car I was told that the card had expired, so I went to the KIA dealership on Van Kirk in Brampton, ON, and explained the situation to him so he called head office and left a message for a manager there and got no response from him. Ive been a customer of KIA with multiple cars for 22 years. I feel unappreciated and shocked at the customer service of KIA. Its been about 3 weeks now and no one has even called me back yet.

I hope this follow up gets posted also. The car went back again to the dealer Grieco Kia for the Air Conditioner once again. The fuse keeps blowing after replacing the compressor on it. They have had the car since August 22, 2013, and it is now September 1, 2013. They have changed 3 parts on the Air Conditioning system and still, the fuses are blowing and they have driven the car approximately 500 miles of testing our car. They claim that they need to drive the car 100 miles each time they put a new part in. I never heard of such bull. They are doing this so we dont get the car back and bring it back again, because if it goes back 3 or 4 times for the same problem, we can return the car under the Florida Lemon Law. This is why they have not returned our new car to us as of yet. The funny part is that we are making the monthly payments on the car and they Grieco Kia is driving our car all over. The longer this goes on with our new car, the more I am telling people not to buy a Kia or any other brand cars that Grieco Kia sells.

Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

OK, so I bought a used 2006 Sorento in 2008 with 30,000 miles. It seemed nice, but I did not have it for a week. Then, the headlight and taillight were out. The dealer fixed it and said it was under warranty, to go to Kia. I went to a Kia dealer, they told me it had a recall and needed new wiring harness for both front and back. They ordered them. When I went back for the scheduled appointment, they had not ordered it and the next time I went back, the dealer had closed! I went to a nearby town. Kia ordered the front and corrected the headlight. But the rear, they claimed they knew nothing about. I had to return because the headlight again burned out and they told me to use Kia bulbs, so I did at $53.00 per replacement? Come on, now theres no way I am replacing them. I went back about the rear and had a small crack in the taillight. They told me that was the problem. However, the problem existed before the crack in the taillight. I was out on that as well and I have to wonder where that crack came from. I had the car serviced a few weeks ago and had 7 taillights replaced as all were out. I bet you, I have put in $100 since I have had this car. The lighter in the car quit working, they replaced that. Of course, it lasted for two weeks. The phone charger does not work either, but did in the beginning. It no longer does. Now time for inspection and the service engine light came on. They said I need two oxygen sensors and a new converter. This car has 75,000 miles on it. What is it made of and do I have a reason to complain? If you buy a used Kia, you only get 65,000 miles on warranty, not the 100,000. I dont even dart on the door of their service department after a $53.00 light bulb that burnt out the same as the one from a local parts house. Very disappointed in this car and I wont go that route again unless something changes, until everything fell apart on it. I would have bought a new one this year.

Dont buy a KIA!! They have the WORST customer service and when you have a problem and want to speak to a supervisor or manager they will not transfer the call. I will never buy another KIA and I would not recommend KIA to anyone.

Bought a used Kia Sorento 2014 from the dealership back on January 2016. Sometime in December 2016 started having problems with the doors not locking. Did not have chance to bring it to the dealer to check until February. Apparently, something is wrong with one of the Fuse and they need to replace the entire Junction box. I thought this would be a manufacturing problem and it will be covered by Kia. Unfortunately, it is not and the cost would be $875.00. Warranty is over 1 year so it will not be covered. On top of that, the dealer charged me an additional $120 because I also mentioned to check the rear view camera because it stopped working.A word of advice, Kia will charge you an extra diagnostic fee for every problem you want them to check. Tell me if this is not a rip off. Unable to do the repairs because the cost is too high so my doors do not lock and my rear camera is not working. I would never purchase another Kia and would not recommend it to anyone.

The dealership is great. The staff is great. But the car is a piece of junk. The air-condition is stuck and is blowing hot air. KIA told me that it would cost over $400 dollars to repair. I took it to another dealer and they said that it was the air-condition trip switch under the gas. Now, it is stuck and hot air blows constantly. I cant believe KIA South would rip me off like that. I trusted them. I am hurt and upset.

Car caught on fire from the rear. Fire department called to location of the car fire. Indianapolis police officer left my daughter on 465 to walk home to Carmel.

Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.

Our problem seems minor when I read some of the complaints people have. The rear seat release, passenger side has broken which does not allow us to raise the seat back to a sitting position. This allows only one person to sit in the rear seat. The release was always balky but since it was used only sparingly we lived with it. Well it finally failed. If you look closely at it, the lever handle is connected by a flimsy plastic piece that broke. My dealer gave me price in excess of $600.00 to repair. Since we have 63,000 miles it is out of warranty. We were told to contact Kia Customer Services, which we have done with very little results. We have been waiting over two weeks for a response. We were told we could expect in two business days.

My experience with Kia Roadside Assistance has been a very positive one so far. If I need any type of roadside assistance, I give Kia Roadside Assistance a call or I use the app that is on my phone and begin whats needed to get the wheels turning as to me getting taken care of. Every time I have called Kia Roadside Assistance its usually concerning a battery dead issue. Someone from Kia Roadside takes my information and sends someone out right away to give me assistance. The wait for the technician sent out by Kia Roadside Assistance is never a long wait. The technician from Kia Roadside Assistance is usually kind and straightforward offering help and then solving the problem in what I feel is record time. So, based on my experiences with Kia Roadside Assistance this last year and a half Im well pleased.

I have never received such poor treatment from a company as I have from Kia Canada. I need warranty work done on my car and I live more than 1000km away from the nearest dealership. They will tow my car there (roadside assistance), but Im responsible to pay hundreds of dollars for a flight, cab for 40 mins from the airport to pick up my vehicle, pay for a hotel, then travel over 1000km where I not only pay for gas, but a ferry as well. I would never recommend Kia to anyone, they will not give authorization to any licensed mechanic to do any work. I will NEVER purchase another Kia.

I traded in my 2011 Kia Sorento (that I loved!) and purchased a 2015 Kia Sorento in July 2014. On November 7, 2014, my husband and I were driving to the dealership for an oil change and then headed out of town for the weekend. We were about 15 miles from the dealership, on a three-lane interstate in rush hour traffic going 70 mph when the engine killed without any warning. Luckily we were able to get to the side of the road safely. We were unable to start the vehicle yet, all the lights would come on. We called the dealership and they told us to call Roadside Assistance. We had the Sorento towed to the dealership. They said a tech would look at it over the weekend and offered the number to Enterprise Car Rentals.We rented (and paid for) a vehicle (A 2015 KIA SORENTO with the same amount of miles!) so we could continue on our trip. On November 10, 2014, the dealership called to say the engine had blown, they didnt know why, and had never seen this in a brand new car. My husband had to suggest that they offer a loaner car. As of today, November 17, 2014, I still have the loaner, supposedly the new engine has arrived at the dealership yet now they need to order a new starter because that died too after trying to start the vehicle when the engine died (??). I am NOT a happy Kia customer and am not happy with their product to say the least. Now I am tied into a hefty finance agreement for a substandard vehicle that has been out of commission for 10 days and counting. I wish I would have purchased a Chevy Traverse.

I purchased a 2008 KIA rondo in 2012 with 19,000 miles on it from a Kia dealership. We are now into 2015 with 51,000 miles and the engine is locked up! All I can say is they make really crap cars for an engine to lock up at 51k. I took great care of my car, getting all oil changes and services done on time. I will never buy another Kia and I will steer anyone I know from Kia as well.

I bought a Cadenza 2011 (brand new) from Saudi Arabia, Dammam branch. Vehicle VIN no: **. The car makes very strong sound when I just run the engine on. It is strong enough to shake the car. Anyway, the car was checked by the KIA agency in Dammam more than 8 times, due to the regular checking every 5,000 km and other checking for the particular defect as well. They promised me after every check that theyll fix the damage, but actually it is not fixed yet. I ask you, as you are the main center to deal with and stop them giving bad picture about KIA product by manipulating with their customers. I need the car to be fixed, if it is fixable or changed with a new one if it is manufacturers defect, as soon as I will not be forced to complain at the costumer production affairs or complaining on the daily newspaper. I appreciate your cooperation and thank you in advice for your quick reaction.

I am writing in disgust at the way you extort money from Kia owners for services. I have the most basic Kia Picanto you can find, it is a three cylinder with no extraordinary features. In fact I would class it as a “Tin Pot” car. I purchased it second hand last year and since new in 2012, it has only done 22000 and three thousand miles this year with me. I chose your car for only two reasons: 1. It falls under the category of no Road Tax. 2. It is a small engine which means lower costs. AS I AM A PENSIONER COST IS IMPORTANT TO ME.You advertise that you give a Free Seven Year Warranty in all your adverts, which I found out too late is incorrect when I needed to put it through a service, which is a stipulation to keep the warranty. And your KIA garage in Bedford, quoted me a staggering £300 plus for the service, where I could get a Tin Pot car like this one serviced for £100 from my professional mechanic, who works in the trade and for a reputable garage that I have dealt with for over twenty years, or another VAT garage for £150.This suggests that your Warranty is not free and you are tricking vulnerable customers into buying your vehicles expecting good customer care and service. This is disgraceful and unethical and deceitful!!! It would be better to state that in order to have the Seven year Warranty, one has to purchase it on an annual basis and all your prospective customers would be prepared and either buy your cars or go elsewhere and not commit to this daylight robbery by overcharging innocent customers. Where is your Moral conscience and Honesty?

BUYER BEWARE!! This is intended to strongly express a ZERO rating of Corporate Kia, as they refuse to stand by their products and are hurting their dealerships in the process. We have recently become part of a VERY large group of Kia vehicle owners with known defective engines and Corporate Kia refuses to rectify the issue of their poor quality!! We own a Forte with ~79K miles on it that is well kept. When the engine just recently began a loud knocking sound and a timely engine recall notification came to us, we brought it to Kia. After charging us $135 for a diagnostics fee and having our vehicle for literally two weeks (stating that Corporate Kia had been hacked and their systems were in disarray), only to ultimately tell us the engine recall issue DID NOT apply and it would cost us $8,250 for them to put in a USED engine!! Yes, $8,250!! They also stated that our vehicle had been serviced by Kia all along, but that the engine was junk?!? There are many Kia models already in lawsuit settlements for this defective engine issue that surfaces later on, but it is not on the Forte yet. Do a simple Google search and you will discover this. If youre thinking of purchasing, please do your research first, as there are many other car manufacturers out there who do not have this devastating design defect that leaves the owners with big $$$ expenses and no recourse. How Corporate Kia can ignore their consumers and poor quality like this is highly unethical and is why I am posting this!

I had a sale agreement with proper payments and documents for buying a car for my disabled dad of 81 years old. The local Kia company didnt keep their promises and the sale contract and overcharged us. I tried to reach the international Kia Consumer and post-sales department via internet with several attempts. Until now Kia International never replied me. Is this Kias policy?

Leasing the Kia for my son so he would be safe in a new car then at almost 5000 miles, car shut off while driving! Thank God he was on a back street where there is hardly any traffic and not on a highway! Needs new engine. Getting one under warranty. Im angry.

It makes me sick to watch the sandman Kia commercial. My young daughters watched that. What is wrong with you people? It’s so degrading for women. Cant our children watch television without being bombarded by sex? Geez, its about a car, not about sex. It makes me sick. What have you become, numb to morals. Im the Virgin Mary, but we have to start drawing the line somewhere. I will never buy a Kia now, just for the fact of the commercial. I will do everything in my power to talk people out of supporting any company that does that.

Forward Collision Warning and Autonomous Emergency braking will not work. Took to Dealer and confirmed it was not operational. After having it in the shop for 7 days within the first 2 weeks after purchase, they contacted Kia to get representative to take a look. Thats been over 7 weeks and no response. I am very disappointed in Kias lack of customer service on this serious safety issue. Have ask the Dealer to follow up numerous times, but still no response from Kia.

The check engine came on, so I took to it Kia/Carson on Thursday. I was advised on Friday that the catalytic converter is bad. Needed my service records in order to see if they will cover. The car has only 66,474 miles and should be covered under Federal Emissions Warranty. When I called to confirm what code was coming up, they advised P0430. It is now the following Wednesday and are denying because I cannot provide further service records. Now, they are telling me that other codes came up which I believe they are reading those same codes that was on my last service record provided only 2,000 miles earlier. My husband went into the dealer to talk to the service manager and he decided not to get off his phone call and come out of his office to meet and discuss. He has still not returned our calls. This is not the first issue I have had with my car. I will never buy a Kia again, nor should anyone else. They do not stand behind their product and are not consumer friendly. I’m a very dissatisfied consumer.

We bought a 2013 Kia Sorento from Keffer Kia in Mooresville, NC. This car had 37,000 miles on it and it was burning oil. We took it to Keffer Kia and Kia recommended an engine change. We have a warranty that we pay for and Kia refused to cover it. These people are scammers they take your money and give you nothing in return. Kia wanted us to pay over $200.00 just to find out what the actual problem was so they could deny it. Never buy anything off of these people.

After purchasing a new Kia Sport and financing it through the Kia finance I have had one bad experience after another. I set the vehicle up on auto payment and that went fine for 1 month. After 1 month Feb 2016 I received a letter stating the payment was not made. I called and explain to the finance rep that it was set up on auto payment and that I even tried to go online and make the payment and I was not able. After some looking into the matter the rep informed me the car was totaled and they had some sort of insurance hold on it. I told them this was a mistake as the car was not totaled . After verifying insurance etc... they have not been able to successfully release the hold on this vehicle.It is now May 28th and I have called at least 10 times to resolve the issue with them with no success. Just a lot of promises to call me back, to get the issue resolved and still no success. They do not seem to have any clue how to resolve issue from department to department. Now after 3 months they are sending me collection notices and threatening letters. I have consistently attempted to rectify the problem and they are ineffective and lack any sort of resolution capacity. PLEASE KIA get it together. I refuse to pay another dime till I have something in writing stating this situation is your problem. I do not want my credit ruined because you put a hold on my vehicle by mistake. And furthermore what about the other party who totaled their vehicle. What misfortune has KIA perpetrated on them.

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

2012 Kia Sedona (purchased new). We locked the cargo door of the van and the lock will not release for us to open it. The front window wiper on the passenger side stopped working.

Very disappointed with the KIA product. As a owner of a 2013 Kia Sorento w/ 32000 miles, I am now stuck with a 2013 goat shelter due to blown engine. KIA has failed to stand by warranty even though maintenance was done, but not by them. Just pushing blame onto service center where oil was changed. Engine blew with no warning -- no lights, no bells, no whistles -- just died on the side of road. Dealer says if they are responsible for anything it would be a blown light bulb in the check engine or low oil warning. Vehicle had traveled 2000 miles after oil change with no problem, so I find very hard to believe the service center failed to put in oil. Cost $110.00 to find out they were not going to cover under warranty. Initially bought vehicle due to warranty. Vehicle was misrepresented since I purchased. Gas mileage was misrepresented, equipment promised was misrepresented. Really feel like KIA Motors has given me the shaft. KIA MOTORS AMERICA = KMA = KISS MY **!!! I guess this is really what they are telling me.

Kia Rio Gearbox problems - This vehicle was bought brand new on 2nd May 2013 from the Kia Northcliff, Cresta, South Africa branch. The vehicle started to develop gearbox problems with the gears getting stuck intermittently. After speaking to Mr. **, National after sales manager, Kia South Africa, he arranged that the vehicle had to go for assessment. The vehicle was sent to Kia to assess and fix the problem. They have replaced certain parts whilst trying to rectify the problem. After receiving the vehicle back, the problem was not solved. The vehicle was returned to Kia, and after one weeks assessment, Mr. ** (Workshop Manager at Kia Northcliff) responded the following: At the time of testing the vehicle we could not fault the vehicle. The vehicle is still giving the same problem and Kia is not prepared to accept that this is a factory fault and is not willing to replace this vehicle. I am sending this complaint now to the South African National Consumer Commission, Hello Peter, Verbruikersraad Beeld, The Automobile Association, Kia South Africa Head Office and trust that somebody will assist me to solve this problem once and for all, seeing that Kia is not prepared to accept responsibility.

Blown rod with only 66000 miles. They said not covered because used car would not help with the replacement cost in anyway.

This is the second time in less than a month I am in the service dept getting a coil replaced and its the third time in a year that its happening. Dont buy a Kia Soul.

If you are looking for a LOT of car for not as much money, Kia Sorrento is the car to buy. The salespeople were great and the features are some that my sons dont have in their Lexus and Acura high end models.

The paint is so cheap! It started peeling 2 years after it came out & months after I bought it! Also, I had to replace tires right away. I heard these are issues with a Kia. I won’t purchase another one.

Kia says that I am not entitled to a rebate that has recently been given out for their vehicles, not providing the MPG that was claimed. The sticker of my vehicle claimed 34 highway/28 city, when in actuality, I am getting about 30 highway/25 city with an overall average of about 27 MPG with my driving habits which are conservative. All other Kia Souls are on the list to receive a rebate, but mine is not. Funny thing about it is that I remember thinking that I wasnt receiving the advertised MPG long before all of this became newsworthy. Thanks in advance.

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.

Purchased a car, went to pick it up and close the deal. Said the car was moved offsite, they could not find it. Then they found it but could not start it, it was the battery, no then it was the fuel pump. They bring up a higher priced model and said take it or leave it. I had to have a car, they knew it. Then hidden in the lease and never disclosed is a $400 termination fee. I argue, they say they never disclose this after all it is 3 years away. Arrogant and unprofessional, might as well have been on a used car lot with bare light bulbs shining. Three letters and many phone calls to the owners, not a return - nothing. How about I am sorry. Stay away from this dealer.

This 2003 Kia spectra has had nothing but problems in the last 2 years. It started with the wiring on the tail lights being faulty and having to have them repaired so I would have brake lights. Then had to have solenoid A replaced. 5 sensors replaced because of corrosion. Now when I start to drive, the car is having a violent jerk backward...Very scary!!! So now I am taking it back in to have the mass air flow sensor cleaned. Pray for me that this works because Im out of money and days I can take off. Does anyone know how to solve this problem?

It started on Wednesday Sept 3, 2014, my Kia was lacking its get up and go. I called the dealership and told them that my car was running rough and had a hard time starting but no warning lights. They were able to see me the following Monday. According to the diagnostic test nothing was wrong but that the oil was in rough shape. I told them keep looking. After further review they determined that the fuel pump was bad. They replaced it and I picked it up on Wednesday. I only drove about 2 miles and could tell that the car was still not running right. I called the shop when I got home but they were already closed for the day so I called right away Thursday morning. They got me in right away and called me about 4 hours later letting me know that the Turbo was burnt out and that I needed to show proof of oil changes since I purchased the car (2 1/2 years ago!). I am still fighting this, I cant find all my receipts. I may find myself stuck with a car that only has 38K miles and a payment but not a car that can be driven. What kind of company is Kia? Neither the engine or oil light NEVER came on ---EVER! Yet if I dont find evidence of enough satisfactory oil changes (they say 8) then the warranty is void!! This is crazy --- does anyone have any suggestions. Thanks.

After owning multiple Hyundai and Kia products, I wholeheartedly recommend Kia and Hyundai vehicles - they are an excellent and innovative cars. Great style, great warranty. Excellent dealers and customer service. I would recommend Kia to anyone and would purchase again.

I have a 2011 Kia Sorento with 82,000 miles that I have just been told has a bad rack and pinion. I have been told by 3 mechanics at various places that there have been multiple bulletins out about this issue with the rack and pinion with KIA Sorentos yet KIA will not cover the issue or have a recall! I think it is time to get the news media involved. There is something wrong with this!!!!!

I was driving my car and the engine failed. It ignited on fire and was Total-ed. The fire department and police came and put the fire out. I filed a claim on the day of the accident (August 18) with my insurance company that I have progressive insurance with. They have consistently lied to me and will not give me answers. All I am told is that they are still investigating and keep telling me that they will find something out. It just never happens.Because of this, I dont have a car to use since the incident and this has caused me real stress. My car is under warranty so I need someone to help me out.

The power to surprise is KIAs slogan...it will surprise you alright...as it engine blows up and then Kia refuses to fix. GOOGLE Kia engine failure. Read the horror stories! My Kia a 2012 with 63000 miles - Dead and nothing being done by Kia. Surprise!

I will start off with what everyone is thinking when reading these... Yes, I am only writing this because I am angry and if my experience was just normal I would probably not write anything, but they earned this. I am currently going through the passing of my mom and all the challenges that come with it. I returned her leased car 2 months early, even though she has multiple letters offering her deals to bring her car back early because it is in demand. Then I receive the bill in the mail weeks later advising she owes $950 for returning the car early and $65 for wear and tear which just seems made up. I attempted to discuss with them, but they said they would not talk to me if I am not on the account. I got the email to send the proof of what happened and sent in what was necessary. I sent it 3 times without any action. I called and finally got the one helpful person to help me with submitting these documents. A few days later I got a letter saying sorry for my loss and asking me what I plan on doing with the car. How is this not a joke? They had the car for over a month. I submitted a complaint to Kia America and after passing the 48 hour waiting period, I heard nothing. I just submitted an updated complaint as I just got another letter in the mail for my mom, thanking her for returning her car and another bill, as if they never interacted with me before. I guess they are playing ignorant to get to the strategy of what one of their workers said, Why dont you just ignore it for 120 days and then it will just go to collections. Thank you Kia, thank you for absolutely no help and adding more stress to the most stressful and sad time of my life.