I purchased a 2008 KIA rondo in 2012 with 19,000 miles on it from a Kia dealership. We are now into 2015 with 51,000 miles and the engine is locked up! All I can say is they make really crap cars for an engine to lock up at 51k. I took great care of my car, getting all oil changes and services done on time. I will never buy another Kia and I will steer anyone I know from Kia as well.

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

I bought my Kia Sorento new in 2011 and I love this car. Could not ask for a better car for the money. It gets 28 MPG, and never any issues. Its very comfortable and a joy to drive.

2011 KIA SORENTO SPORT - Purchased this vehicle less than a year ago and have had transmission issues with it a few times. Now my check engine light came on, I would not recommend this vehicle to anyone...

I rate Petes Car Smart and KIA a negative star. If zero star means bad, then negative stars for both of them. But if you are asking 5 stars or more is bad, then lets say 6 stars. I dont get answers from the service manager besides their nothing wrong with your car. Yes, we can see it used oil but there is nothing wrong with it. The only time they talked to me was when I was there because once I left, they never returned my call or even tried to explain anything to me. So I would say KIA and Petes are a joke or KIA should get sue for false ads which they say they have the best warranty. I could say the same if I never had to warrant anything.My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. Its using half a quart every 3000 miles under normal driving conditions. I shouldnt have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Petes and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me. But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her. For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me theres nothing wrong with my SUV. Its normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty. Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Petes Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I dont care what car you had as long as it is a KIA.

I bought my car at Enterprise. It had been a leased car and I feel like I got a fair price. Also, they got me financing which was great. Some weird things have gone wrong with the car, nothing serious, and Kia has taken care of the problems.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they dont honor it! Now we are stuck paying 19,000 for an SUV that is broke.

I have a 2005 Kia Sorento. I paid it off April 2013. I have had nothing but problems out of this car since then. There is all kind of noise from the engine and front of the car and back of the car. I spent $400 getting it fixed about a month ago. A week later it was messed up again and I havent driven it since.

I bought a 2015 KIA Soul in Aug 2015, a 2015 model. I bought the car based on price and gas mileage. They touted the excellent warranty and reliability of the car. Well, six months later the car stopped running at a stop sign this past Sunday. Its a manual transmission and would not engage the transmission. Had it towed to KIA and was informed today the clutch was burnt out and the warranty on this is 12K miles and the car has 12,900K so guess what. Yep, $1500.00 dollars later I can get my car back. I have driven manual transmissions my entire life and never had any sort of clutch failure. Buyer beware. Please read and advise all your friends to stay as far away from KIA as possible. Supposedly the case was sent to KIA headquarters who denied the claim. Shame on that person and believe me I will spread the word far and wide. DO NOT BUY A KIA.

The car drives good. It has been a pleasure to drive the Kia. I love how spacious it is, it gets good gas mileage on the road. My car is gold. I bought the car used. It was a good price for it. Its a Kia Sorento LX 2008. It only had 79 thousand miles on it when I bought it.

Kia brand vehicle has to many mechanical issues, especially if the car is used. Those made before 2017 all have the same issues, and are NOT recommended as a good car in Consumer Report magazine. The 2 wheel drive models are too loose on the road and difficult to control. I actually had to change the way I drove since I always had a 4 wheel drive previously to my Kia purchase. The car is light despite its size and in a strong wind will move across the road so you have to fight to keep control or weigh down the back of the vehicle with sand or Kitty Liter in the back trunk.

My 21 year old gr-daughter bought this brand new Kia. Put $4,000 down, financed $19,000. Car started to accelerate. Took it back to Monroeville Kia. They kept it from July 5th till middle of August. No rental car, nothing and insisted there is nothing wrong with it. Kara **, my granddaughter, was so afraid to drive it again as she was almost in accident and said take it back 1500 miles on it. After weeks of trying everything she had to settle for $17,000. A loss of more than $6,000. How can a dealership account for doing that to a 21 year old?? That is how Monroeville Kia treated a young girl who saved her money for a new car. Shame on them!!!!!!!!!!

I have a leased Kia Soul with just over 10K miles. Oil changed and not even darkened. Was driving to pick my son up in WVa. From home, a 6 hour ride. Picked him up, stopped, got a bite to eat and headed back to NC. Drove an additional 2 hours. Engine just stopped. Left my son and I stranded in middle of nowhere in WVa. Car was towed to dealer in Charleston where I have been told I must have struck something in the rode. Busted radiator! I never hit a damn thing not even a pot hole! Had to get a rental to get back to NC. I have no eyes on the damage. Asked for pix and have received none to date. Does the term rip off mean anything? The first service manager stated they saw no damage of anything being struck... Now the second one says yes! This is crap! Now my insurance says they may not pay to have the motor repaired/replaced. So I may have a car that Im paying a monthly rental fee on that doesnt run! What happens when the rental agreement expires?

Leased the 2017 KIA Niro EX Hybrid car on Sunday and drove home 10+ miles. Odometer had 15 miles on it. Left the car in the garage for two days and attempted to drive it early Wednesday. Backing out of the garage and was steering onto the street when the power steering warning light came on and steering was very difficult and noisy (growling) - vibrating while turning the wheel itself. Pulled back into the garage and all warning lights came on. Shut the car off and retried several times. Waited with the car idling. Battery warning light came on. Let the car sit and looked in the manual for answers. Tried backing up again and all the warning lights came on again, and steering was again very difficult. Drove back into the garage. Called the roadside assistance number and the flatbed truck took the 2017 KIA Niro EX back to the dealership. The tow driver had much trouble getting the car out of the garage and maneuvered onto the flatbed. This is a serious safety issue to us because the car could barely steer. Received call from service at KIA Cerritos saying power steering motor had to be replaced and that Korean engineers were flying out to look at the car personally. Still do not have a car, but we are in limbo now about the brand itself and are looking again at Toyota.KIA of Cerritos - a very short description of our encounter before and after. Salesman said we could have leather seats in the base model, that it takes about an hour. When we went through the agreement, he instead was selling us a 35k vehicle. I asked, how did we go from 22.5k to 35k. He wouldn’t show us the numbers through the whole process. We were very pressured to take this vehicle, and the salesman kept referring back to a ‘pre-delivery’ inspection, which seemed odd - like something was wrong. Keep in mind, this is the shortest version.After the KIA Niro steering failure and the tow truck delivered the vehicle, I had to sit through several more interviews at the Cerritos dealership, being shuffled around from office to office all afternoon, much like the initial sales day. A Head of Sales man told me the General Manager said no to my request to return the car and unwind the deal of less than 72 hours. I was going to just leave, and then I went in to confront the supposed General Manager. He said, No, Im not the General Manager, Im the Service Dept. Manager. Then he took me in to see Joe **, the real General Manager of KIA of Cerritos. The conversation with the Cerritos dealership General Manager, Joe **, was very short. He simply said he wont buy-back because its now a used car with 30 miles on it. He said he wont call back the DMV title in our name.I left the dealership and the car, which I still hadnt driven myself, in the service dept. to be fixed. When I got home I called a ‘lemon law’ consultant. He was very knowledgeable and said the dealership wouldnt have filed with DMV yet as its too early and that its usually done weekly or monthly. Remember we had the car less than 72 hours. It was late Sunday when we drove the car into our garage, and the next day was a holiday, President’s Day. So, that left Tuesday, and I attempted to drive the car Wednesday at 4am. I had also called Kia Motors Finance and they told me they couldnt find the VIN number - we had no account on file yet. In their opinion, there was no real reason for us not to be able to walk away and find another car. And of course after this, another dealership. We are still in limbo about our lease with KIA and the return of our brand new 2017 KIA Niro EX Hybrid.

One of the best cars Ive ever bought. It drives so good and very comfortable seating. It has the best warranty on the market (10 years) and for half the price of other vehicles that are similar in style and performance I am very pleased with my Kia Sorrento. It is a great SUV for our family. Go test drive one and see why there are so many Kia Sorrentos on the road today. I paid $23,000 out the door for a brand new 2018 SUV. I did a lot of homework and bought at a good time saving over $10,000 on my vehicle. I would definitely recommend buying a Kia. Im happy with mine and will be buying another one soon in the future.

As a summary - last year, my 3 year young Kia Soul, with less than 30,000 miles had a check engine issue. The check engine light would go on, and the car would not go more than 5 mph. It was brought to multiple dealerships, and engineers from Kia were brought in to assess the car - with no resolution. I was without a car, and not offered a rental car, for a total of one month. For one month, I had to find rides to and from my job, because of Kias incompetency and clearly defective product. It was the most unprofessional experience I have ever had with such a young, low mileage car. It was a few days/few miles shy of falling under the NY State Lemon Law, so perhaps this horrific series of events will warn others against doing business this awful company.Heres the Order of Absurd Events from Last Year: Sunday, May 17: I left my house and got about 1 block away. I stopped at a stop sign, and the “check engine” light came on. I then proceeded through the stop sign in order to pull over and realized that my car would not go more than 5 MPH. I turned around and (very slowly) made my way back home.Monday, May 18: I called Kia to have my car towed to the dealership. The closest dealership to my house is Generation Kia located in Bohemia, N.Y. At about 10 a.m. the tow truck showed up and my husband and I drove to the dealership in order to fill out any necessary paperwork. We were told that we would receive a phone call with an update as soon as they looked at the car.Wednesday, May 20: I received a phone call that the car was ready to be picked up. They had supposedly changed the “throttle body and gasket” and performed a “multipoint walk around inspection on vehicle.” I drove the car home with no problems. When I got home, my father opened the hood to see that the engine was shaking and looked very old and dusty, and not how the engine of a three year old car should look after being brought in for service.Friday, May 22: I went to leave my house at 8:30 a.m. to go to work and when I started my car, the “check engine” light was back on. The car was brought back to Generation Kia in Bohemia, N.Y. I was told I would receive a phone call once they figured out what was wrong with it. On Saturday morning, my husband called the dealership asking for an update – at which point the dealership confused him with a different customer. Once they figured out who he was, he was told that they had “no idea what was wrong with the car.” He was also promised a rental car if they still couldn’t figure it out by the next week. Monday, May 25 was a holiday and the dealership was closed.Tuesday, May 26: After numerous phone calls to the dealership, we were finally told that they changed the electrical connectors and the check engine light was now off. They also told me that their mechanic was going to “take the car home tonight and drive it around to see if the check engine light comes back on.” I found this to be extremely unprofessional and did not want a stranger taking my car home with them. I went and picked up the car after work. I received a survey from Kia regarding my experience with the Generation Kia dealership, and expressed how unsatisfactory their service was. I had to constantly call them for updates, after being promised that they would call me.I was promised a rental car one day, and then a few days later was told that they “didn’t have any loaner cars” and that they never promised one to me. In addition, the woman answering the phones at the dealership was rude, constantly sent our phone calls back to herself instead of to the mechanics, and told my husband that it was, “not her job” to see if the mechanic was available to take his call.Monday, June 15: I drove my car to work without any issues. At 5:00 p.m. I went into the car, started it up, and the “check engine” light immediately came on. I drove the car around the parking lot and found that it, again, would not go more than 5 mph. My husband picked me up and I called Kia Consumer Affairs to see where I should go from here. I expressed the fact that I did not want to return to Generation Kia in Bohemia, N.Y. due to their unprofessional antics – and after learning that the Dealership was being sued for fraud. I asked if I could have the car towed to a different dealership. I spoke with a gentleman who said that he completely understood, and mentioned that I could have the car towed to Smithtown Kia – which is where I actually purchased the car – even though it was a slightly further distance than the other dealership. He told me to, “get the car towed there as soon as possible,” and that “Kia will probably have one of their engineers go look at the car since this is the third time it’s being taken to the dealership.” He confirmed – explicitly – that this was the third occurrence, and I confirmed that it was the third time in about 5 weeks that the same issue surfaced and was not resolved.Tuesday, June 16: I had the car towed to Smithtown Kia. Wednesday, June 17: I called Kia Consumer Affairs to find out whether Smithtown Kia should be working on the vehicle, or if they should wait for Kia’s “engineer” to visit and look at the vehicle. I spoke with a different gentleman who explained that he “could not tell me either way what to do.” He mentioned that my case had been “escalated,” and that I needed to speak with my “case analyst.” He then asked if I received a call from the analyst, and I told him I had not. He told me that her name was Bernice **, and offered me her phone number.I called Bernice at 11:51 a.m. and left a message on her voicemail. A few hours later, I called Bernice again and she answered the phone. She said she was waiting to receive the “vehicle repair history” that she requested from the dealership. I asked her when I can expect to hear back from her. She said “if she gets the repair history today, and speaks to the district representative, hopefully within the next two days, they will be able to look at the vehicle.” Bernice called me at 4:12 p.m. and left a voicemail stating that she had contacted Generation Kia in Bohemia, N.Y., and they informed her that the vehicle was not there. I immediately e-mailed Bernice at the address that she left on my voicemail and told her that my Kia Soul was at Smithtown Kia in Saint James, N.Y.Thursday, June 18: I called Bernice and left a message to let her know, again, that my Kia Soul was at Smithtown Kia in Saint James, N.Y. I mentioned in the e-mail that “My car has been sitting at Smithtown Kia for 3 days waiting for an Engineer from Kia Corporation to take a look at it.” Bernice called me back at 11:37 a.m. and left a voicemail. She stated that she received my messages that the car was located at Smithtown Kia. She contacted them and spoke with Bill. She told them to do a “full diagnosis of the vehicle” and to open up a “tech hotline case” with their techs out in California for assistance if needed. She said, “at that point, once we do have a full diagnosis and been assisted by ‘tech line,’ if your concerns are not resolved at that point, we will then dispatch a field technical rep to the dealership.” She goes on to say that once a diagnosis is made and if the field technical rep is required, they can look into providing me with alternative transportation from their “district parts and services manager.”At 12:30 p.m. I contacted Smithtown Kia and spoke with Tom. He asked if Bill could call me back. At 1:15 p.m., Eric with Smithtown Kia called and said that Bernice did call them to tell them that they could begin working on the vehicle. He said as soon as his master mechanic can get to it, he will look at it. I asked him to please let me know once he looks at it. He said he absolutely will, and that he would be personally overseeing everything.Friday, June 19: I spoke with Eric from Smithtown Kia. He said the vehicle is performing perfectly, but they realize there is still a problem. He said they were working with “tech line,” as Bernice mentioned in her voicemail on June 18, and that they had been going back and forth with tech line all day long. He said they were taking the vehicle for a test drive to see if the “check engine” light would come on for them. After receiving no return phone calls or e-mails from Bernice, I e-mailed a summary of the situation to Amy **, Shamit **, Scott **, Karla ** and copied Bernice **, hoping that some of the people at Kia headquarters would be better able to assist. I received no response from anyone.Saturday, June 20: I received a call from Eric with Smithtown Kia. He said that unfortunately he did not have an update for me. The car was still performing perfectly, he was working with tech line, but the issue was not yet resolved. Eric and Smithtown Kia were extremely patient and polite and were the only people that actually called me back throughout this month-long ordeal.Tuesday, June 23: Bernice called me at 5:00 p.m. She said she spoke to the Smithtown Dealership and requested a field tech. He will “hopefully” be there in 2 days, on Thursday. She was unable to schedule the tech previously because their process is to have the dealership look at vehicle, work with tech, and then schedule a field tech rep. She did not ask dealership for rental car and put me on hold to find out if I was approved for one. She came back and said that I was FINALLY approved for a rental up to $40/day. I could get a car at any rental facility. Once repairs were completed, I would be reimbursed with a check from Kia. It would take 3 weeks to get reimbursed. I asked her when I can expect to hear back. She said if the field tech goes on Thursday, she will call and let me know. If he has to go later than Thursday she will call and let me know that as well.Thursday, June 25: I received a phone call from Paul ** who said he was with Kia Motors American Corporation Headquarters located in Irvine, CA. He apologized that it took so long for them to approve me for a rental car. I mentioned that I was told I would be reimbursed for up to $40 per day, but that unfortunately, in New York, I could only find rental cars for about $55 per day after taxes and fees. He said $55 per day was reasonable and I could go ahead and get a rental car for that amount and still be reimbursed. He mentioned that the field technical representative was working on the car – that their field technicians are highly experienced and that my car was in good hands. He said to contact him with any questions or issues.Friday, June 26: The Smithtown Kia Dealership called and said that the highly experienced field technical representative had been working on my car all day Thursday. Unfortunately, these highly experienced folks still could not find the problem, so they wanted to put a “flight recorder” into the vehicle, so that the next time my car breaks down (how reassuring), I would have to push a button and it would record the data so that they can HOPEFULLY see what’s going wrong, and POSSIBLY fix it. Because, doesnt everyone want to drive an unreliable car that at any point will break down and leave you stranded?THE END. Im sorry to say that this issue was never resolved. I got rid of the clearly defective Kia Soul and purchased another vehicle - from another company. I will never purchase another product from Kia. They are unprofessional, they dont stand behind their products, and clearly do not care about their customers safety or well-being.

Took my 2005 Kia Sorento to the your dealership where it was purchased, for the rear main seal repair. The car has been running rough for the past two years. They did a GDS test, code for throttle position sensor, had spark plus & cables change. Vehicle has 90,000 mile. $800.00 later the Sorento run worst. Was told its a 2005, it will never run smooth. In that case would of kept it like it was. Now have to bring it back for another 2 days.

I will never in my life lease another KIA or refer anyone over to that company! Worst customer service and car experience I have had in my life. THANK GOD I no longer have to deal with them. Their service is as cheap as their cars. TOTAL CRAP.

2012 Kia Sedona (purchased new). We locked the cargo door of the van and the lock will not release for us to open it. The front window wiper on the passenger side stopped working.

At 13,300 miles, the manual clutch went out in a 2010 KIA SOUL. KIA wont honor its warranty as the clutch is a wear and tear item. I cant imagine any clutch burning out at 13k. My last manual clutch (Jeep) had the factory clutch in it when I traded it in at 89,000 miles with no problems. When I checked online, I found out many people had clutch problems. Many with even less mileage than mine. I also found out that KIA had replaced several of the clutch parts in the following years models. Apparently, they have realized they have a problem with their clutch. But it still cost me $12,000 to fix it.

I took my 2015 Kia Rio into the dealership to have an electrical issue with my front passenger turn signal taken care of and was told that because the headlight assembly was cracked from the INSIDE, it was not covered under warranty. Now, I dont trust these weasels one iota, so I went in and look at this purported damage myself. What I found was a small crack in the plastic INSIDE of a capped off port, alongside a missing turn signal electrical contact.They claim that this damage indicates user fault and isnt covered under warranty. They further explained that because the car has damage on the front bumper (which is actually a minuscule scratch on the right wheel well that doesnt even reach the headlight) this indicates that impact damage was the probable cause. Now tell me, even if I somehow managed to hit something and miraculously avoid any damage to my front bumper or headlight or grill or anything else in the vicinity of the headlight assembly save for the aforementioned tiny scratch, how in the hell would I then have impacted hard enough to crack a tiny piece of plastic nestled deep inside of an assembly?No, the more logical conclusion is that this is a cheap piece of ** part on a cheap piece of ** car that this cheap piece of ** company will do anything to avoid having to own up to and pay for. Id recommend coughing up for a more quality vehicle from a more reputable and consumer friendly automaker. As it has become clear to me, KIA is neither of those things.

I have just bought a Kia Sorento 2018 this month. What I want the public to learn here is not to repeat the same mistake that I made at the dealership. I was actually happy to buy the Sorento, but when I signed the paperworks, I didn’t pay too much attention to the details. All I had in mind was I was gonna pay the amount that me and the salesman agreed on. I did not catch an additional fee for EXTENDED WARRANTY. This was not even explained to me. I was not aware of it. It costed me $2700, and since this was added to the loan amount. It would basically cost me more. Now when I look at my new Kia Sorento, I feel ashamed of myself for buying Kia. I was just foolish!!! God knows how I could forgive myself.

Would like to see 2014 and 2015 KIA Souls third-party tested for actual horsepower and torque numbers. Having owned a 2010 KIA Soul + and now a 2014 KIA Soul +, the 2014 KIA Soul feels underpowered given KIA-stated numbers.

The car has had a lot of issues. Ive had to replace a lot of parts on it. The car is cheap. The frame is cheap. The parts are cheap but I dont like a car that breaks all the time. I appreciate it more when my car is more convenient not a car from Korea where the parts have to be specially ordered and waited for. The Kia Spectra 2007 handles well though in spite of its flaws. It is small and practical. I like the 4 doors. I like the fact that the seats are cloth and not leather so I dont get burned every time I sit down after a long hot day of the car just sitting in the sun. But I wish I would have done more research before buying this car.

On 11/25/18 I purchased a vehicle from KIA of Irvine. They totally scammed me on the service and maintenance contracts and also the theft deterrent on the car. They went as far as to fraudulently forged my signatures on the maintenance and service contracts. Those two added up to $4000.00, they also snuck in $1495.00 for the theft. So a total of $5495.00 added to my contract without my knowledge of it. The people that work in finance are nothing less than thieves and liars. None. And for you people that work in sales your hands arent clean either. You might not be directly involved in the fraud and the Payment Packing that is being used in finance, all of you most definitely are aware of whats going on over there in finance. When you guys forged my signature on those two contracts, you then submitted them for payment and then received payment for them. That is fraud!! And I am 100% convinced that the owner of this dealership has got to be aware of the practices being used there to commit fraud to scam their customers out of money. HE KNOWS. Every one in sales and finance are all thiefs and I assure you, that you will get what you have coming.

I would like to voice out my frustration over Kias employees (**) unprofessionalism. My Rio Ex Sedan, Manual 2813AP13 had perhaps wheel alignment issues, the original fit Hankook tires were worn out in 25200 km. I contacted Kia Forbach on Wednesday 29th October 2014 (8:58am) and told the person concerned that Ill come over to Forbach around noon for tire inspection. ** was not there but the mechanic advised me to replace all the 4 tires immediately. Within a couple of hours, I had the Rio fitted with 4 Michelin tires. Same day (12:24pm) I requested ** to fix an appointment for me for wheel alignment at Kia Pailles for Monday 3rd November 2014, he said hell do it. On Monday 3rd November when I reached Kia Pailles with my toddler and wife, grand was my disappointment, anger and frustration when I was told that no appointment has been booked for my car for wheel alignment. How unprofessional! I took leave from my place of work for wheel alignment, drove all the way from Goodlands to Pailles for nothing. Is it my fault? Do you think I am fond of wasting my time and money for nothing? When I bought my Rio for R725,000/- I was not given even 1 cent of discount. I cannot tolerate unprofessional behaviour; one lady at Pailles kept me waiting for almost 2 hours, she told me that she is trying to help and possibly Ill have to wait till 5 pm for wheel alignment! Am I mad or are you guys mad? Did I come over to Kia Pailles with my 2 year son and wife to have fun/picnic? And in the midst of all, it is me who is being penalized. I took leave from work, wasted money on fuel for a service which I never received. Who will compensate me? In other countries like USA and UK Kia dealers compensate customers who have been wronged in the name of customer satisfaction. I am not a happy customer and I am waiting to hear from you what you intend to do for me? Kindly dont consider this as a threat, but I am determined to go ahead and inform Kia Worldwide and customer forums about my horrible experience with Kia Mauritius unless I get satisfaction. When I am paying for goods and services I expect the latter to be of acceptable standards. Neither ** nor any personnel of Kia Mauritius came forward and apologized for such humiliating/embarrassing treatment to me!

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

The car was sitting in my daughters driveway. When she went out to leave her house she got in and prior to starting the car she heard a large bang and then the left front tire went flat within seconds. AMA were called to attend and replace the tire with the spare. The AMA towing operator was unable to remove the tire as the exploded spring portion was embedded in the sidewall of the tire. The car was towed to Big O Tires in Westbank BC where they removed the tire and discovered the coil spring sticking through the tire. Thank God for BIG O as Kia would not do a thing.The car is 2010 and was out of warranty and although the part failed in a very premature period the KIA people were impossible to deal with. They said I could send the car to them and they would replace the springs at a cost of approx $860.00. There is no way I could even consider sending the car to them as they were not even concerned about the potential for injury or death relating to an in motion failure of this nature. There is no way that this is the first failure of this kind for them and for me to allow them to replace the springs with a product that displayed this type of failure was not going to happen. Bottom line DONT BUY A KIA. They are rude and dont care enough to address serious problems that could have cost my daughter her life. There will never be another KIA in our household and hope others will follow. My daughter had just moved to Kelowna to attend school and thankfully the spring did not fail while going through the mountains.

My wife and I bought a used 2012 Kia Sorento in Sept. 2015 with a 2.4 liter and a GDI engine. Well this past sunday Oct. 2nd 2016 the Sorento was making loud metal noises in the engine and while driving it stalled. I pulled over and sat for a little while and started it up again and drove it to my inlaws. The next day oct. 3rd I drove it to Kia Horne here in Gilbert AZ. They looked at it and told me that there is a LOT of slug it the engine and metal noise in the lower part of the engine. They told me that it was able to be fixed and I would have to spend 6900 for a new used engine. The next day I told Kia Horne that I would produce the oil change documents for the past year. I was able to get 4 receipts but not the 5th one even though I knew I had received 5 oil changes within the past year. Well its been a week and my extended 100,000 mile warranty will not cover the repairs also because of the slug. The Sorento is at 85,000 mile at this moment. I found that there is a lawsuit against Kia for producing engine that were manufactured wrong and still sold knowing this. The Claim states that the Theta 2 liter and the 2.4 liter GDI engines contains defects that cause a restriction of oil flow through the connecting rod bearings and other parts of the engine. The claim also states that the defect causes stalling and complete engine failure at any time, including while driving, making the problem a serious safety hazard. The lawsuit claims not only did Kia conceal that the engines are prone to failure, but the automaker concealed the defect from consumers to keep selling the vehicles. The reason why I am leaving this information/review is to see what more can I do to get my car fixed by Kia and or join the lawsuit or start my own in Gilbert AZ.

They are the best car warranty. Where else could you get a warranty like they give. When I first bought my car, they explained everything about my car and what I had to do to keep my warranty in force.

I purchased a KIA Seltos from Orange Park, Florida. Persons listed below were OUTSTANDING and PROFESSIONAL!!! Kelton ** - General Manager, Chris Tim ** - sales, Jim ** - finance. Thank you ALL for your Great Service and Help.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

Bought a 2016 Kia Sorento 10/2017. Was traveling for work related activity in FL. Engine seized. Had to be towed to nearest KIA in SE Alabama. Car has been down since 12/18/2018. KIA states will replace motor. But they dont seem to understand that when an original motor is pulled from a vehicle and the mileage on the chassis and body differs, the title becomes what is known to the States and lenders as a Salvaged title. You lose if any but all trade in value. Also articulating the circumstance to a future buyer can be complicating in itself. I will state for the record that this is my third KIA. First was a 14 Soul, 16 Optima I bought brand new left the lot with only 17 miles on the motor, at 40, was told the engine has a recall and would fail due to improper oil delivery system, so I trade up to the 16 Sorento, and well well, here we are at 22,miles and what do we have once again. A LEMON. KIA is ripping off American Consumers and should be banned from conducting business in the USA. They need to pack up and go back to Seoul. This is part of what is wrong with our economy. And the personal debt ceilings rise and rise, due to inadequate products, as soon as one car is paid for it breaks and time to repurchase again. We need to get back to the basics and make cars like they use to. I’ve got a 96 Chevy that runs as if it was just driven off the lot. Wake UP America.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

I really dont have a problem w/ the Service Dept. They are trying to help me. I bought my 2015 Kia Sorento back in 3-14. I have had it in for numerous problems from engine sticking when in cruise control & slipping when you take off & for a water leak that doesnt seem to ever go away! It has been in for service over 7 times! They cant seem to find the transmission sticking. But it definitely does it. They told me it seems to be normal for the car??? Really... Ive had a 2015 Sorento loaner for over a week & it doesnt stick at all. Ive brought that up & they look at me like I have a 2nd head! Ive asked them if they changed the engine again from the 2015 to 2016? They said, No. But Ive notice it gets better gas mileage & has more pick up & go. I dont feel safe in my 2015 Sorento. I live in the Atlanta so I need a vehicle that can go when I hit the gas. Yes Im well aware that its only a 4-cylinder but the loaner I have is two & its a great car. Ive had no problems w/ the sticking or slipping transmission!

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time. I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

Kia allowed me to trade the disabled vehicle in and lease a new car.

I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.

Leasing the Kia for my son so he would be safe in a new car then at almost 5000 miles, car shut off while driving! Thank God he was on a back street where there is hardly any traffic and not on a highway! Needs new engine. Getting one under warranty. Im angry.

I have also had major problems with city gas mileage and they refuse to acknowledge. When they do the consumption test, they drove it primarily on highway and/or under optimum conditions and are claiming it got over 30 MPH average. But I have been keeping records nearly since I purchased the car and can show my gas mileage has consistently been less than 20 MPH. I am also having problems with my car doing weird things when shifting from reverse to drive, and again, they are claiming they cannot replicate. And finally, the car computer evidently has issues, as unusual things regularly happen with the heating/air system randomly switching itself into a different mode than I left it and the audio system switching mode and channels (reverting back to the lowest FM channel as would happen if you took out the battery). Bought my car at Dulles Kia in Leesburg and have received the worst possible service, especially from the service Manager who accused me of lying and told me he believed from the beginning there was nothing wrong with the car. But I bet if I wasnt under warranty and took the car in with the exact same issues that theyd be jumping to fix all my issues.

I purchased a 2016 Kia Soul+ in October 2016. I loved my Soul... so much that I was recommending Kia to all of my family and friends. Well... while on vacation June 20, 2017, my Kia Soul+ seized on the freeway while going 65 mph!!! Lucky for me and my family, the freeway was fairly empty. Had it towed to a nearby Kia Dealer. They determined it was the same problem that all the cars on the recall list were having. So they gave me a rental and sent me on my way. Its been three weeks and still no answer as to when my car will be fixed. I live 600 miles away from where my car is at! I cant believe that in the past 6 years Kia hasnt resolved this issue with the engine!! Ill be trading in my Kia for something else! This is unacceptable!

KIA in Mentor, Ohio advertised: Drive home a used vehicle for $199. Not $199 a month or $199 down. For $199. The ad goes on to say how much they have marked down their KIAs. Well, when I went in twice, after I heard the ad, a month apart, for the $199 cars, the salesman looked at me like Im crazy. I told him what his ad said. He said, Well, we have 2 maybe. One needs a motor; the other, a tranny. Each time I went there, I was told the same thing. He didnt say Oh, I had 10, and we sold them. He looked at me with a smirk on his face. This is false and misleading advertising! I have again heard this ad 2 weeks ago.

I bought a new KIA Rondo in Aug 09. It had powered mirrors on the sun visor. It was hardly used on the first year. Later, when my wife started using them on the co-drivers side, they got hard and started cracking. Within six months, it cracked and become inoperable. Later, when I tried my side, first thing I observed was that they were already repaired with glue and when I started operating them more often, that one also broke like a crispy wafer. When I complained about this to Southtown Kia in Edmonton South, they refused to replace it. They said its not covered by warranty and asked me to call customer experience department at 1-877 542 2886, who said that they cannot do anything and talk to service again. Now they are passing the ball to each other and nothing is done.

Our 2012 Sorento was serviced by the KIA service department where we bought the car. We were driving in town at 35 mph when the engine just stopped. The engine had no warning lights and no noises. We luckily were near a parking lot and were able to coast in. Called the KIA service to receive the car and diagnose the problem. They tell us the main engine bearing failed and we will need a new engine. If this is a problem KNOWN to KIA, they should replace the engine for us. At no cost. We had a Subaru Forester for 260,000 miles with absolutely no engine problems! I think this needs more investigation.

My current wife and I purchased a 2011 Kia Optima. We only purchased the car in my wifes name because we were just dating at the time. We would become engaged about 7 months later. We get married, we moved to Texas, I go to the DMV to get the tags changed over. We take great care of our cars. We reach 98K miles. We finally have a true problem with our car. The engine is gone. We need to replace the engine. Kia tells me that we dont have a valid warranty on the car because weve sold the car. I explain to them that we havent sold the car we just moved to a different state. And I registered the car under my name but the title still has my wife on it. Granted when the lady told me that we didnt have a warranty on the car, was very upset and cursed a bit over the phone. After a week of fighting over the phone with Kia and the dealership they decide to honor the warranty. The follow up with the Kia and the dealership has to be some of the worst customer service Ive ever seen in my life. No one called to let me know they received documents from when I sent them. No one called to give me status of on the car. I will NEVER buy another Kia in my life. This is the worst company to ever buy a car from. They will try to give you every excuse of why they cant honor the warranty on your car. STAY AWAY FROM KIA. Its a waste of your time and money.

Please forward to any other KIA Executive Team member that should be informed. We just want to share with you an extremely disappointing Customer Experience and lack of Customer Care from one of your car dealers located in Delray Beach Florida. On Saturday, July 30th my wife and I dropped by your dealer in Delray. After discussing pricing and other related information, we proceeded to sign the necessary papers for your team to prepare the loan documentation and other documents necessary for us to come the next day to pick up a car that your team said was supposedly somewhere in Florida.After various phone calls during Monday, August 1st we agreed with your team to drop by the Dealer at around 7:00 PM ET, which we did. When we arrived, for our surprise your team shared with us that the car they were expecting to be delivered to their dealership for us (a 2016 Kia Sorento white LX) was involved in an accident. The car was being drove by someone instead of being delivered in a toll platform truck to avoid precisely these type of issues. Your management team should learn from this experience.In summary, we spent hours, expected a new KIA SUV be delivered to us today Monday August 1st. For our surprise nothing was delivered to us because after such a poor Customer Experience your team was not able to deliver as expected. We shared with the Manager what we expected because of the frustrating and disappointing customer experience, and that KIA management should review our situation and at a minimum propose to us a 2017 with the same financial numbers we already discussed. Your Manager understood our frustration, but was not able to compensate us for such a bad customer experience. He proposed us a 2017 but it represented around $4K dollars more than what was already discussed and agreed to (because that was all he was able to do at this level), which is NOT ACCEPTABLE to us, that was not what we originally agreed to. They ruined our weekend, our illusions and our expectations... Is this what KIA calls Customer Satisfaction? This transaction took place on the last day of the month for your Dealer. We do not want to think that they just wanted to book the sale and once the month was over they left us hanging with the problem. If you measure your Dealers based on executed sales, then this is a mute point, but if its based on sales book, then this is a problem. I just want to make sure I bring this issue to the attention of the KIA Management team, because this the worst Customer Experience I have suffered in my lifetime. KIA lost a potential customer for life. I will make sure that I share my experience with family members, work colleagues, and in social media as well. This should have never happened. A satisfactory customer resolution should have been found immediately to this situation.

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasnt right so they kept it over night.The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealerships service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

Where to begin. I scheduled an appointment at my local Kia dealership to have a recall fixed that I had received a letter about. The night I went to drop my car off it started making a knocking sound in the front end. I spoke with the mechanic who told me they would not be performing the recall because they believe it was part of an engine recall. Fast forward 9 WEEKS, yes I said 9. They tell me Kia denied the recall due to previous recalls not being performed. I call customer affairs and they state that I never had a recall done in 2018 that should of been done before the engine failing...First off I never received a letter stating a recall needed to be done in 2018 and the person who helped me even stated they had the wrong address on file. The only recall notice that said it needed to be completed was the one I took it in for. The fact that have terrible engines that is clearly known and there is a law suit over just tells you how terrible this company is. I have been without a car for 9 WEEKS! I work full time and have 3 children, no one could provide me with a loaner vehicle and now they are denying the recalled engine because of a notice I never received. I am completely disgusted with this whole situation. Kia Cooperation is shady and I will NEVER own another Kia.

I purchased a new 2015 Kia Soul on August 21, 2015. I immediately noticed chips in my paint from normal driving conditions such as pebbles hitting the front. At my first oil change I told the service shop about it. Their response was A water based paint was used on this model of the Soul. There is nothing we can do to fix the paint issue. They then sold me a freaking marker to color over the chips. The problem is these chips went all the way through the paint layers and you can see indentations when they are colored with the marker and every week I find more paint chips. I had a 2013 Soul and I loved it and I never had a problem with the paint.

I’ve bought three Kia cars. I love the design and price but I’m done with Kia. Two of the cars have had engine problems. One the rod went through the engine (Kia Soul). They replaced it with no problem, gave me a rental car and everything went smoothly. This second one has been painful (Kia Sorento). After months and multiple trips to the dealer because a light was on but they couldn’t find any issue, the car finally stopped working in the middle of rural GA. Because of the pandemic, while they fixed the engine, I had to rent a rental car. Of course it took months, I understand parts etc are issues at this point. But in the almost three months since I’ve had the car back and I’ve had to take the car in for that same light twice with fixes that I’ve had to pay for, I haven’t received my rental reimbursement after submitting the request almost three months ago but they’ve said I went over their daily cap for reimbursement despite the fact I had the lowest tier rental and used a discount code. Note, nowhere in the paperwork or multiple conversations with the dealer and corporate did they say there was a daily cap. And they’re not responding to requests for an update. I’m going to look for a new SUV this weekend. I’m done with Kia!

I traded in my 2011 Kia Sorento (that I loved!) and purchased a 2015 Kia Sorento in July 2014. On November 7, 2014, my husband and I were driving to the dealership for an oil change and then headed out of town for the weekend. We were about 15 miles from the dealership, on a three-lane interstate in rush hour traffic going 70 mph when the engine killed without any warning. Luckily we were able to get to the side of the road safely. We were unable to start the vehicle yet, all the lights would come on. We called the dealership and they told us to call Roadside Assistance. We had the Sorento towed to the dealership. They said a tech would look at it over the weekend and offered the number to Enterprise Car Rentals.We rented (and paid for) a vehicle (A 2015 KIA SORENTO with the same amount of miles!) so we could continue on our trip. On November 10, 2014, the dealership called to say the engine had blown, they didnt know why, and had never seen this in a brand new car. My husband had to suggest that they offer a loaner car. As of today, November 17, 2014, I still have the loaner, supposedly the new engine has arrived at the dealership yet now they need to order a new starter because that died too after trying to start the vehicle when the engine died (??). I am NOT a happy Kia customer and am not happy with their product to say the least. Now I am tied into a hefty finance agreement for a substandard vehicle that has been out of commission for 10 days and counting. I wish I would have purchased a Chevy Traverse.

We have a 2014 Kia rondo. We went to Kia to get bumper repair and they told us its not under warranty. Told us that the little scratch from the shopping cart loosen out. If that little scratch loosen our bumper how cheap this car is really? So call the company direct and they told me the same thing, really?????? Before we bought that car we were told dont buy a Kia, they’re terrible but we didnt listen and now we stuck with that piece of junk thats falling apart and brand new. I will never recommend Kia to nobody. I personally will NEVER OWN another. If that car so cheap that a cart scratch the bumper and the passenger side bumper come all loose well its obvious the car wasnt put together right. So really the cart is not the problem they are and to the company you guys shouldnt lie by saying you have the best warranty cause thats a BIG lie. Buyer beware. Think twice before you buy a Kia.

Kia knows that 2012-2014 models have an engine problem that requires a whole new engine (connecting rods). They only cover this for 1st owners and will extend the coverage for 2.4L, 4 cylinder engines. So Im basically screwed because mine is a V6 and I am a second owner (cost $7K). Even though it is the exact same problem with the engine. I bought my car at CarMax with only 11,000 miles on it. You shouldnt have to replace your whole engine at 65,000 miles! I WILL NEVER BUY OR RECOMMEND A KIA TO ANYONE! I even asked one of the main Kia service managers in my area about this and he agreed that he wouldnt buy one. Gee, what does this say about the company. I have called customer service and they could care less. I would at least expect a massive deal on the service at least. What is also scary, is that Ive been told and also seen reports that these Kia engines can just stop working while you are driving! The dealer here even told me it would be best not to drive it! Talk about being in a lurch-who can do that?? WARNING-DO NOT BUY A KIA!!!

I was introduced to the Kia brand from a friend of mine. She had owned several Kia’s and absolutely loved them. I was very pleased with my Kia Sedona and used it to haul my children around for quite some time. In 2019 my husband wanted to get me something a little smaller because the kids were getting older and we didn’t necessarily need all the room the Sedona offered all the time. He found a 2017 Kia Sorento at Kia Southside. It was in great shape, had slightly less than 30K miles on it, and it had a third-row seat. It was a beautiful car, but I didn’t really “need” it. I was perfectly content with my Sedona and they couldn’t get the payment down to where I was comfortable. BUT, they had my keys. It was late, I was tired and I wanted to go home. I tried to get my keys back twice. The second time, they were laying on the counter and they stopped me from grabbing them and suddenly all the numbers worked out. That should have been my first red flag! My husband bought the car and we were happy. Until we weren’t…It is now December 2021 and my car is in the shop. I got an error light and took it to my trusted mechanic. He told me that something in my engine has broken loose and blown a hole in the valve cover. He advised me to have it towed to Kia because “Kia owes you something” and that he’s “never seen anything like it” with less than 60K miles on an engine. My car wasn’t due for service again for another 900 miles.I had the car towed to Kia Southside. My service manager advised me that I did have an extended service package/warranty for 100K miles/10 years. He said that they would diagnose it and then have a Fidelity inspector come out to see if it would be covered. He later told me that I had a 50/50 chance because my engine had sludge in it and “they don’t like sludge”. He told me to prepare to show them my service records. Fidelity did deny my claim so my service rep gave me the phone number to call them.I spoke with Fidelity and they said I was denied due to sludge. They were not interested in my records or situation at all. To clarify the situation, I said to the Fidelity rep, “So what you’re saying is service records, or no service records, it doesn’t matter. If there is sludge in the engine, you don’t cover it”. He said that my statement was correct. I asked him how they would know how the sludge got there, as I am the second owner. He said that there is no way to tell if there is sludge unless someone was to take the engine apart. He agreed that the sludge could have been in the engine before I even owned the car. It appears to me that “sludge in the engine” is a convenient catch all to not honor warranties. The Fidelity rep advised me to contact Kia Consumer Affairs.I called Kia Consumer Affairs, explained my situation, and basically the representative told me to call Fidelity. I told him that Fidelity told me to call Kia. He advised me that my 5 year/60K Kia warranty was up and I should pay for the repairs myself. He seemed thoroughly annoyed by my request to speak to a supervisor, but finally said, “They’re just going to tell you the same thing!” and put me on hold. I waited for a bit and then found myself dumped into a supervisor’s voicemail. I did receive a call back from Kia Consumer Affairs. He left me a 32 second voicemail stating that his associate was correct and my warranty was up.So here I sit, with a 2017 Kia Sorento with less than 60K miles on it, with a blown engine and a car payment. I’ve basically used it to tote children back and forth. I don’t drive it hard and I really haven’t put that many miles on it. I don’t hate Kia cars. Simply put, I think I have a defect. I’m asking that Fidelity and Kia do the right thing, fix my car or give me a comparable one at no cost.

I bought a 2011 Kia Rio5 in the spring of 2011 from Kia Sudbury. Since then Ive had nothing but horror from the vehicle and nothing but the same problem over and over again. I spent 24.000 and the car is breaking from new to now with the same continuous problems. Ive had the mechanic at Sudbury Kia dent my car while being serviced and they denied it. Sudbury Kia does not sell the tires for the Car they sold me. They also do not offer wheel alignments which is sad when you want your winter tires out in or your alignment set after they do the inner barring 3 times on the same tire. Even after an alignment at Fountain Tire in Sudbury, My 2011 Kia Rio5 has blown 6 coil packs and a cylinder update from 30000 and till now. New radio 2 weeks after buying the car. Because the button paint cracked all over the deck Ive had the same cobweb in my rpm gauge because Kia Sudbury didnt want to take the dash apart after me just buying the car and noticing it shortly after. My inner barring has blown 3 times on the front passenger side of the car. The car wont stay aligned. Ive had Sudbury Kia Fix the lights in the interior of the car and got oil all over the roof and didnt install the right light and broke the other one and now it hangs there only because the guy couldnt put the light back into the ceiling of the car. The back latch on the car locked up because of a piece of foam Kia seals the back lock with. The foam breaks after a while and gets stuck in the door, leaving you without a rear door.If you boost the car it blows the fuses for the radio and lights, it doesnt start in the cold and if you turn the key every 20 seconds when it doesnt start it will eventually start. When that happened I brought my car to Kia Sudbury and they couldnt help me unless my car didnt start, which it didnt thats why I was bringing it to them, but no help at all. The car is no good on gas. If youre on the highway, the 4th gear stays on too long which leaves you burning gas a lot, the car now is almost finished at 115000. The car is not good and unreliable and costly. Kia damaged my car and didnt help me at all with getting to what was the problem. They just covered it up. My car is now a really loud, misfiring riding pop can that costs a lot.

Kia was sued over their faulty harmonic balancer bolt yet will not stand behind the Sorento defect. Not a dependable company! I have been basically told too bad that the bolt broke on a car with 100,00 miles and still like new, they want me to pay to put a new motor in it, and pay for the towing of 475$. They told me they would fix it and pay towing. Now they backed out...again not a dependable company. Buy CHEVY OR DODGE!!!

I have been a 3 car Kia customer for almost 10 years. I was Kias BIGGEST fan, telling EVERYONE how great a company this is. Ive converted 5 people into purchase of a Kia. Which is why I’d like to tell you why I am no longer a Kia customer and now a Nissan owner. And will tell EVERYONE I know to do the same. In the last 10 months I have had more than a dozen service visits. Starting in August 2020 my engine was losing oil. After first visit, my SA Edwin agreed this is a problem, do the oil consumption test and we’ll be on our way for a repair. Test Done, with a Sorry. We have to do the test again but we replaced the ignition coil. (2nd Coil since I’ve owned car) And again we test. With more Sorry. It didnt burn enough oil, or You have to come in EXACTLY at 1,000 miles. (This is NOT true; math can be converted at any mileage over the 1,000.) Even when I told them it starts burning at the 2,000 mark after oil change.Over and over again, I miss work to sit in the dealership, or WALK home, as the dealership insisted on these appointments but wouldnt give me a loaner (I have full coverage insurance). Finally in March 2021 they decide they will clean the combustion chamber. Need to leave car: they make me RENT a car saying it will be paid for with my warranty. ADDITIONAL days needed as more problems occurred while in for repair. (Oil switch). Keep the rental they told me, it’s covered. Return the rental and the dealership won’t PAY THE RENTAL.I have now missed over 30 hours of work, repeated oil change costs for the process, Rental Fees, Inspection fees that were never reimbursed. All in avoidance of a repair that was clearly needed to my engine. Go back into a new dealership Kia Schaumburg on 6/1/21 for scheduled oil change, and the Tech tells me there is NO OIL ON THE DIPSTICK. AGAIN. 10 months later and I still have the same problem. I hope the $100,000 lifetime of customer income I was generating (I buy a car every 3 years) was worth losing over this. I understand mechanical failure. I was an AUTO SERVICE ADVISOR for 10 years. Its how you handle it. And Kia Failed. (Case # ** for FEELING UNSAFE IN MY KIA, NO ONE CALLED ME BACK.)

I purchased a brand new 2017 Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged. I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.Well, I’d challenge this position as I’ve owned previous white cars among the dozen+ vehicles I’ve owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application. If anyone else is experiencing this condition with their new Kia, please comment to let me know.

After years of spending thousands of dollars on my vehicle, I spent another 1200, and the vehicle would only run for 5 days. I tried to get them to fix it and they wanted thousands more! I offered to have them exchange it for a new one and they scheduled an appointment which I was ignored for 3 hours. They just want money so I called the corporate office and a man at escalations screamed at me hurting my ears. Issue not resolved and my car is sitting at my apartments. Extremely poor customer service!!! I went to Honda! Anyone want my poor Kia?

My wife was in an accident on Monday, 10/31/11 on Hwy 741 and her car was totaled out. My wife has developed pain in her neck and back area, now her chest. During this accident, none of the airbags deployed at all. We had a wrecker driver take our car to a body shop in Forney, Texas and the manager showed us 5 other cars that were Kia that had the same problem to where the airbags havent deployed. Is this a defect in the system? My wife could have been in a very serious situation or even killed in this accident. We put our trust in these cars when we purchased them from the dealerships and later we found out that they are not working properly.

I purchased my 2014 Kia Sorento after it was a leased vehicle for two years. I was thrilled at the beginning until halfway through year 2 of owning it ALL of my paint started peeling off of the roof and the sides of the windshield. After fighting Kia for months and them denying that anything with their paint is faulty and taking it to numerous repair shops I got it painted for the low low price of $1,000. I then had the OTHER side of my windshield start peeling less than 2 weeks after I got the driver side painted resulting in me having to fight with Kia again. I have been fighting this battle since June of 2018 and am still waiting for my reimbursement check from consumer affairs for the first round of repainting. They apparently keep forgetting to hit their magical process button for my check as that is the excuse Ive now received 3 times from them. DO NOT BUY ONE OF THEIR CARS. The paint is not properly applied and is not thick enough and will start peeling just before year 4 of owning the car. Kia will tell you they only insure their paint job for 3 years and that you are out of luck. This product is faulty and they are not willing to do anything except turn you away and not acknowledge the problem. Terrible company.

2016 Kia Soul. 23500k miles on it... engine started making a noise while accelerating slowly. Checked the oil. It was low but in serviceable area of dipstick. Checked for leaks, including checking the filter. Took it to the dealer and the check engine light came on for the first time. Dealership is now saying that the oil filter was loose and all of the oil leaked out. The oil was not changed at the dealership so this is their tried and true way of denying the warranty. They used to void the warranty outright if the change was not at the deal but now they say the part failed. This car has been to the dealer two times for oil related issues. The first time oil was leaking after they changed it and they blamed the drain plug failing. Before I took it in that time I checked and the plug was loose. Of course this was covered under warranty because they messed up but would not admit it. This time, they blame the filter and claim oil was all over the underside of the car. ODD!! I was under the car to check it 20 minutes before it was in the deal ship and there were no leaks found?? Now the outcome is a blown engine that Kia blames on faulty service. Dont touch them.

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

I bought this car because of its stated fuel economy of 40 mpg highway and 29 mpg city. Three months after purchase, car has a recall for lied fuel statements from KIA. KIA would not take car back. Now a HUGE SAFETY PROBLEM. Both headlight flicker then shut off both in high and low beams while driving at night in traffic or on the freeway. Dealer has had car for five days and can not fix the problem and they wont even offer a loaner car as a replacement.

I purchase a New Kia Sorento from Kia Destination in Feb, 2014, I wanted fog lights put on it and at that time I thought I get a car starter and wait until the weather got better before putting them in. As I was told it would be no problem putting them in BUT they didnt tell me I had to change the wiring Harness because it was not wired for fog lights and would cost a great deal of money. I called Kia Corporation because Kia sales Employee Misrepresented me and Kia. And they should be responsible for the sales person action. Went back to Kia they said they could not do anything for me. I have 2 kia and I will never go back unless they make good on their Employees Misrepresentation..

Rear shocks were leaking - I had to replace rear tires, car has 56k miles. Kia says Kias 60k warranty or 5-year warranty is void because 15 wheels were changed to 17 and car wasnt build for 17 wheels and tires (give me a break). I asked several tire shops. All said tires were ruined because of defective leaking shocks, not the size of wheels or tires.

I brought a 2012 KIA Sedona 10/2011 and it keeps breaking down - On 5/23/2012, I was riding in traffic and felt a great big jerk, check engine light came on and the speedometer went all the way down. I had to swerve off the the road very quickly because it almost caused an accident. I tried to proceed after swerving onto the side of the road and the van would not go over 10mph. Someone could have been seriously hurt. This is a safety issue. I called Felton Holly Kia and spoke with the automotive manager Dawn. She stated it sounded like the throttle. I then called Kia Roadside Assistance and Dawn called Enterprise for a rental for me. On 5/24/12, Dawn called me to state that they replaced the throttle actuator. I picked my van up after work and left the rental car at the Kia dealership. I also asked Dawn, if this was a recall, then why didnt I receive a letter from the manufacturer? She stated she didnt tell me it was a recall. Actually, I understood her to say recall. She then stated it was a service call for the battery terminal and they replaced the throttle actuator. I then just left the dealership still upset and dissatisfied, but the van ran okay at that moment. On 6/3/12, my van did the same thing it did on 5/23/12, which consisted of riding in traffic, feeling the big jerk and the speedometer went down quickly. I could not get it to get the speed back up. It would not go over 30mph at this point. Kia roadside assistance was called once again on 6/4/12 to tow my van to Felton Holly KIA. I spoke with a gentleman on 6/4/12 (8:10AM) by the name of Peter and told him the problem I was experiencing with my van and that I would need a ride from work. He stated okay, they would take a look at my van to see what was going on. I never heard from anyone at Felton Holly KIA so I decided to call at 1:24PM (6/4/12) and I spoke with Dawn, who stated they still were not aware what was wrong and the maintenance personnel had gone to lunch, but would return in 15 minutes. I waited and then 2:38-2:40PM, Dawn called to state that they were replacing the pedal on my van. She stated this was all related to the same issue. I asked, how could that be if you replaced the throttle actuator? She stated she never stated the throttle actuator was replaced, but that they put the new computer information in my van, which was never put in. I stated, you never said that and she said she did. I just started jotting down what was being said by her. Dawn asked, was I aware how PCs worked when they install the new information? I stated no, so she called herself explaining it. She stated that my 2012 van did not have the new computer information, but it had the old information so they input this information in on the 5/23/12 incident. I feel like the information is being given and turned around once I repeat to them what they previously have told me. This is very frustrating. It seems like they are guessing about what is wrong and the real issue is not being resolved. I need help on how to handle this situation so I can utilize my options.

After purchasing a second Kia Sorento, I recognized that there appeared to be a noise at approximately 50 mph, which was stated by the dealer that since my previous Kia was a 5-speed and this current Kia was an automatic, the power train variation could be the reason why the frequencies were different. The problem was, I never had this documented. This conversation took place while I was trying to get the air bag anomaly repaired, which was never repaired, even after three visits. After approximately 63,000 miles, the dealership now confirms that differential parts are failing, which is why I have been hearing the noise become louder as the miles increased. Kia has refused to honor the 10-year/100,000-mile warranty, claiming I did not have the differential fluids changed periodically. I have owned many vehicles to date, and never has a differential failure been an issue nor does an owner worry about differential fluids until 100,000 miles or so. This simply proves that Kia will find any means not to honor their warranty. The 10-year/100,000-mile warranty is typically a top reason why people purchase the Kia and they do not expect to have to spend another $500-$1,000 every 15,000 or so miles on top of their car payment, insurance, and fuel expense. They assume that after periodic oil changes and various periodic maintenance, such as air filter and perhaps transmission fluid changes, that the vehicles gearing and robust components will sustain the warranty period. If not, then that is why a warranty is available. For Kia, to simply claim they will not honor the warranty since there is no evidence that the differential fluids were not changed every 18,000 miles is an absolute insult and a clear depiction that the company never had the intention to honor their warranty. This is a serious safety concern since the differential can now lock up and potentially cause fatal injuries to family and friends. The differential locking up can be a serious issue. Do not purchase a Kia. Go find a clear American product if that is still available.

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

Absolutely great job done by Kia on Stinger GT/AWD. Unbelievable. I am professional driver, my friend just bought this car. And I drive a lot with him. Amazing car! For the money. I cant believe its Kia. I drove a lot of different cars and trucks in 30 years... Porsche level.

I first want to say I gave 1 star because it is required before submitting. I purchased my 2013 Kia Rio LX brand new at the end of 2013. I have had several problems. All four tires keep going flat. A squeaking noise every single time I drive it. The air conditioner not working correctly and has a foul smell when it is on. Recently, I went in for my 3000 mile oil change (so I could keep my warranty up-to-date) and I was informed of the following: the rotors, breaks and the housing for the breaks are rusted out. In addition, the tailpipe and the housing holding the tailpipe to the car rusted and the bolt holding on the timing chain and belt in the motor, yep RUSTED!This car was brand new when I purchased it at the end of 2013. When I contacted Kia and got a case number, they came back and said, this is normal wear. How can this be normal wear this car is about 3 years old. I would expect this from a car that was 6-10 years old. THIS is a public safety issue. IF any part of the brakes fall off while driving, this will cause an accident. IF the time belt/chain becomes unattached-this will cause an accident. If the tires leak too much air while driving or burst, this will cause an accident. In addition, there is a computer upgrade kit that should be installed in every car, however, since my car is NOT having issues that warrant the upgrade, then it is not available to me. My car does not have the light on or making the acceptable noises to get the upgrade. I have taken the car into the Kia Service Department, they state they can not pinpoint the slow leak issue with all 4 tires. They put air in them and cleared the sensor-but would not look into further or try to fix the issue. They did not fully inspect the air condition issue, because they did not have enough time. DID I MENTION THE CAR WAS THERE FOR 6 HOURS??? And the rust was normal wear. I do not care where you live in the US or Canada, a 3 year old car should not have rusted out like this car has. The 10 year/100K mile warranty is a scam! They have loopholes in every corner. I am disabled, have limited income and I got ripped off by Kia. I will NEVER EVER buy another Kia again!

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control – it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

After driving a Kia Rondo for over 100,000 miles, Ive had no mechanical issues and feel I should have!

We have a 2014 Kia Soul, now has 104,182 miles on it. Took the vehicle for an oil change on 3/21/18 and advised the shop that the vehicle had been going out in the midst of driving. They kept it for a couple of days and $100.19 later, we were told we needed a new engine, but they had new cars on sale! (That! is sarcasm.) They didnt tell us why, and quoted the new engine to be $5100+ tax. The car sat in my driveway for about a week as my husband and I debated, should we get a new car? Or get a loan to pay for a new engine? But then, if we get the new engine, what if that triggers something else to go wrong? Called Customer Affairs, created a case, took the car back to the dealership, who has ONLY been the ones to handle our vehicle, for oil changes only, as we have never had any issues.Kept the car for TWO WEEKS, never heard a word, had to call, then we got the runaround, and was told that we were denied any help from the DPSM. We escalated the case, and had to call back the next day to be told all they could do is offer $1500 off of a $6800+ engine. Mind you, we were originally quoted $5100+tax. Not only am I livid, I am out a vehicle, and have been for a month now, Ive had to put wear and tear on my other vehicle while my husband and I share it, and now have to find a way out of this KIA SOUL problem.

The passenger light would remain at the on position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a lumbar support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

I have a 2009 Kia Rio with only 55,000 miles on it. For the last month and a half, it has been revving when only going at a speed of 60. Its already at 4 RPM and if I try and accelerate, the RPM increase. I had a transmission flush several weeks back to see if the problem would go away, but it did not. I took my car to a Kia dealer and can you believe they said that there is nothing wrong with my vehicle when there clearly is? I still am having the issue of the engine revving, pulls and does not want to accelerate at times. Anyhow, just wanted to get this out there and will be trading in this vehicle that should not even be on the road or exist.

I bought a Kia with 0 miles driving off the lot. I unfortunately have been required to get two new axles, but the issue persist (maybe another broken axle now; becoming three), several new tires, which according to Kia, werent covered under the warranty, or were not the direct result of my axle(s) being broken two (probably three) different times. For life of me I cannot understand this but okay. This is all in addition to my breaks being shot at 37000 miles. So now aside from a large monthly payment Ive had to spend $3,000 on a car that is supposedly covered by a full warranty. This goes without saying my backup camera has broken two different times as well as the really cool feature of my mirrors going in while the car is locked has also broken three different times.After being tired of getting my car misdiagnosed at a Kia dealership I brought to a third party place. The third party told me for a car that has 37,000 miles on it I should not be having these issues. I talk to Kia and some of the representative seem to care while other Representatives not so much. If I could give some advice it is to never buy a Kia or anything that has to do with Kia. As a Kia customer I cannot tell you how dissatisfied I am and I will never buy a Kia again. Indeed, the one thing I do when I meet new people is to tell them to never buy a Kia because Kia is the worst company ever. Dont buy a Kia.

I have a 2019 Kia Sorento. I bought it September of 2018. I live in NYC so sometimes we have pretty cold weather. In January of 2019 I had a lot of trouble to start my vehicle. I brought it in to my local service center to see if they can figure out why. They told me that they werent able to find out the problem. Fast forward to November 2019 really cold night into the morning, my car wouldnt start again. It was towed to the local service center. They had it in the shop a total of 2 and 1/2 days and they still werent able to find the problem. This is a problem that Kia needs to step in and remedy. If this continues I may have to sell this vehicle and buy a competitors vehicle instead as well as tell everyone I know not to purchase this car or any other from this company.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

I was the owner of a 2018 Kia Sorento. Upon getting close to the end of my lease, I went to the dealership Smithtown Kia on Long Island, NY. Between mileage and remaining payments, part of the deal/contract for exchanging the 2018 Sorento for a new 2020 Kia Optima is that the remaining balance on the Sorento would be paid off by the dealership. The check for the remaining balance (in excess of $2,600.00) was sent by the dealership upon closure of the deal in February 2020. In August of the same year I received a notification from Transunion (one of the major credit bureaus) that a reported missed payment in the amount of the payoff had been reported by Kia Motors Finance. What Kia neglected to do was send the letters claiming I owed them this money to the address listed when I got the 2020 Optima (my current address), not the address I lived in upon the lease of the 2018 Sorento.I was left in the dark about it due to their negligence to send letters to the right address informing me of their negligence to handle a contracted pay off properly. I checked my credit score which at the time of the deal back in February was well over 800. What happened to my credit score was more than just a drop in the bucket. The drop my credit had experienced put me in a terrible position with my mortgage lender during a refinance that was taking place at the same time frame I found out about this remaining balance on a vehicle I no longer owned nor was legally financially responsible for due to the terms of the balance being the responsibility of the dealership to pay off. I called the dealership right away and they claimed they had sent the check. They sent me a tracking number where the check was sent via Fedex. I looked into the tracking number and the check was signed for by Kia Finance that it had been received.I called Kia Finance. After waiting unbelievable amounts of time to speak with someone, they requested that I send them a picture of the front and back of the check that the dealership had sent them for the pay off. So they wanted a picture of a check they already physically received, yes you read that right. I called the dealership and got the run around for 4 days before they found it and sent it to me via email. Mind you, every day that goes by I am building a terrible mountain of late days on my credit regarding this pay off. Once I received the picture of the front and back of the check I called Kia Finance again where they gave me an email to forward the picture of the check. I sent the email twice in the same day. I called the next day and they put me on hold for 45 minutes only to tell me that I had to wait an additional 2 days before they could find and review the email with the picture attached.I waited 2 days and called back. When I got someone on the phone they put me on hold for 2 straight hours before I lost my patience and gave up. I called the next day and they had me on the phone for an hour before they found the email. Once they found the email the lady on the phone said she was sending it over to payment processing which would take another 3 days. Yes, another 3 days. I waited the 3 days and called back. I got a lady on the phone whom I explained the whole situation to. She puts me on hold to review the situation and once again never gets back to me. I waited on hold for almost a half hour before I gave up again. I have the background music for being on hold with Kia etched into the bad memory bank of my brain. I called back right away where the next lady proceeded to tell me that she needed to review the situation and asked if I would hold for 2 to 3 minutes.I lost it at this point and started pointlessly yelling at them because Im a human being thats been completely pushed to the limit. Finally after over 2 weeks of this horrible experience I get a payment processing person on the phone that seemed interested in helping. But in the end, Ive been instructed I need to wait another 3 days before theyll know anything else. Im literally fighting against the credit bureaus clock because of this company due to absolutely no fault of my own.As I wrote this review I have literally been on hold upon the resolution of the last call I explained for over 26 minutes. I have no hope or feeling of resolution to this awful situation these people have put me in. Gross customer negligence and incompetence that has cost me my financial health. Something needs to be done whether Im the only person this has happened to or whether its happened to multiple people. Its unethical, its immoral, its life altering. I dont know what else to do. I will never get a Kia ever again.

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburgs Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but Im tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

I got all my service schedule work done on time at the Kia dealership (All Star Kia). My Kia Rio stopped on my wife on her way home. Because of the 10-year, 100-thousand mile warranty, I had it taken to the nearest Kia dealer (Citrus Ford Kia). They asked for all my service records which I got from All Star Kia. I was told I was in good shape because I had all my service work done at a Kia dealership and on time. My car timing belt broke and damaged the motor. So they submitted it to Kia for approval. After wasting two weeks of my time, I was first told by their customer service rep that she found out I only had two oil changes so they denied.After informing her that I had my records, she checked again. The next time, she said she had good news, after looking at my records she asked the district manager to reconsider my claim. She called back to say the district manager found a copy where they made a note on one of my service records to have the timing belt looked at. Although I had all my records, the service rep at All Star and at Citrus Ford looked and had not found that. When I got the copy from the District Manager, you can tell he had altered the paperwork. Timing belt is scheduled to be changed at 105,000 miles, I have 82,000. They said you must have it looked at at 60,000. To top all that, they kept my car two weeks and charged me $500 to check the timing belt, which I told them that was the problem. The warranty is just a selling point.

I own a 2015 Kia Optima Turbo with 56,000 miles, and the paint is peeling off. I contacted Kia Customer Affairs, and they advised for me to get 2 estimates and they would SEE if they could help me. This is absolutely the worst customer service ever. $40,000 car and the paint peels off.

I inherited my parents 2003 Kia Spectra. I was driving it on the freeway when all of a sudden the right rear tire froze up causing me to have to pull over to the small shoulder in the inside lane. I immediately put on my hazards as I was still halfway in the lane. I turned the car off then back on again. I was then able to continue on to my destination. When I got into the car again to go home, it seemed to run fine. Then when almost home it did it again. I was luckily close to a Les Schwab who said it was my brake lining, which had broken in half. They said that it has been happening to 2003 to 2005 Kias, they had three just last week. I have heard of no recall for this problem, but something needs to be done about this before someone is killed. I have to have them repaired, which cost me $270.

My 2002 Kia just wouldnt start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

Ive been buying a Kia since I was younger. And now I have had problems. First I had my back tire lock on me. Went to Kia and they told me that my car warrant was not in effect. Then my air conditioner went out and same no warrant, They said that 2 yrs ago. And now my clutch. My car is only 5 yrs old. And at this time Im at 10005 miles so again they say Im over just 5. I believe you owe me. Damn it. Wow I never had problems with a Kia. So how can I not have warrant back then when I was under 1000. You people are all lies... I will never buy another Kia again. I have not miss one payment or never been late. I cant wait to pay this car off and sell it.

We bought a Kia Sorento and financed through Kia.... HUGE MISTAKE! This company is absolutely horrible to work with... We traded our Kia for a different vehicle in February. The Kia was paid off via the new dealership... BUT Kia has called us 3 and 4 times a day trying to collect on a vehicle that we no longer own. We have spoke to several people at Kia giving them the payoff information and at the end of each call they still ask for payment.... YES... They ask for payment for a vehicle that we no longer own. There is a time lapse on Kia from payoff to their collection department. These people are awful to work with. For a month they call us numerous times a day....even after giving them proof of payoff! Our Kia was a good vehicle.... Just do not finance through Kia financial. I wont ever buy another Kia just for that reason! Horrible, Horrible Customer Service!!!!

Our 2013 Kia Sorento w/ 46,963 miles had engine failure at 55 mph. Towed to a local mechanic who diagnosed oil pump failure. Had it towed to Austin dealership and researched Kia problems and discovered that Kia began a recall on 06/22/2017 on the Theta II GDI engine due to manufacturing errors that left metal shavings which occurred at the Montgomery, AL plant for MY 2012-2014 Kia Sorentos. Kia service manager in Austin says ours is not part of the recall because ours has the Theta II MPI engine. Said we could drop the oil pan to look for shavings ($195) and main & rod bearings to look for damage ($400) but we still wouldnt be eligible for repairs. $6800 to replace w/ another Kia engine? I think not. NHTSA has an open investigation on the scope and timeliness of the SC147 recall. There are also many complaints listed for engine failures.

2011 Optima - We purchased this vehicle brand new 20 months ago at Big Red in Norman. No problems until approx. Jan/Feb, the engine started making bad noises. I took it to Big Red service dept. They treated us like we were idiots and they didnt hear anything. I took it back as it progressively got worse, only to be told they didnt know what the noise was but they could not fix it and sent us away. We traveled to Bob Howard Kia in Edmond, OK and wasted two weekends only to be sent away and told we never changed the oil! Its ridiculously disrespectful to us to assume we didnt take care of this brand new vehicle! We each have brand new cars and trucks in this family and each one of us care 100% for each vehicle. On time oil changes, all maintenance, etc! Finally, service manager, Todd **, said, Prove you did oil changes! Bring receipts! We spent a full week collecting as many receipts as humanly possibly! I drove back to Kia Edmond to show to service manager, Todd **, only to be told after another wasted day of waiting and given the runaround, at last he said, Oh but they didnt use Kia filters. Sorry, now I cannot help you! Nowhere does any document you sign buying a brand new car does it indicate you have to use a Kia filter only! This service manager was making things up as he went along to us! Very upset. Now, the car cannot even be driven! We need help ASAP or comments on what to do now? I contacted every single Oklahoma State Organization I could think of and Kia Edmond online several times and still not one phone call or email. Sad, sad, sad to drive a 10-year warranty vehicle along with extended warranty only to be turned down or totally ignored at every turn.

2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and have had trouble ever since. First, the headlamps bulb on low burned out. The dealer rep said it was the alternator. A new one was put on and still the same problem. New headlamps were installed and still had the same problem. Lighting for nothing - I cant see driving after night on low beam. The starter went out. The factory alignment was bad and the dealer could not fix it; I had to pay to get an aftermarket cam for it and a front end alignment. The switch went bad on the 6-way power seat; the brakes wore out too soon for normal driving. Two sets of tires worn out due to not being in line when the dealer said there was nothing wrong with it. And the straw that broke the camel’s back: it is not worth anything, not even to a dealer. So having said all this, I would tell everyone to stay away from Kia. It’s a good looking car but a pile of junk.

My 2010 Kia started running rough. Autozone pulled P011 code, Engine quit running. Stranded on highway. Engine blown at 108k miles. Ill never buy another kia. I meticulously changed oil every 3k miles.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?