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Bentley Motors is a British manufacturer and marketer of luxury cars and SUVs, and a subsidiary of the Volkswagen Group since 1998. Headquartered in Crewe, England, the company was founded as Bentley Motors Limited.
Please Select From the Auto Types Below
Published: October 9, 2018
I bought a new Bentayga. The salesman was useless and did not now where the
I bought a new Bentayga. The salesman was useless and did not now where the batteries were situated. The car was not delivered with the spec as I had indicated. The dealer said we will give you some free services. That is not what I paid 203.000 for! The car has many faults.I am afraid of the auto-braking system. It is far too fierce. On wet or slippery roads it will be dangerous. I have asked to switch this off without running constantly in sport mode or going thru a seven sequence job on the computer every time i get in it. Bentley say they don`t believe me and refuse to check the situation. They say they cant and wont do anything about my concerns and fears over safety. Funny, my new Rolls Royce Phantom 8 has a similar system which they ensured can be switched off with one push button. RR know about service. Bentley creatures just could not spell the word. I shall be seeking legal redress.
Published: December 15, 2019
Loved my bentley
Loved my bentley
Published: December 21, 2021
Purchased a GT in Aug 2021. Vehicle has been great until this tapping noise
Purchased a GT in Aug 2021. Vehicle has been great until this tapping noise from the gear box started. Called Bentley for assistance / advice, they informed me they would send a Bentley assistance out to my home address. The AA turned up? He heard the noise and informed me that the AA are not trained in repairing these vehicles and it has to be recovered into Bentley! A hire car would be issued to keep us mobile. Its now 24hrs later no sign of a hire vehicle and no updates from Bentley. The dealership say they have no control over enterprise not having any vehicles to give, surely if Bentley have awarded this contract to them to supply hire vehicles in the event of a breakdown then this is there responsibility to ensure they deliver? So in all this is our first Bentley and we are not impressed and we certainly wont be getting a second!
Published: June 26, 2020
Bentley gets 1 star because they wont allow you to write a review without g
Bentley gets 1 star because they wont allow you to write a review without giving them at least that. Long story short, I got a nick on my hood. It was a nick like many others Ive had on numerous vehicles, so I didnt pay it much mind. Next thing I know, the paint starts to bubble in an area nearby, but not directly adjacent to, the nick. The lifted area continued to spread until the the wind blew the piece off. I requested that Bentley cover the repairs under warranty and they declined, taking the position that �Once the paint was damaged by the impact, it allowed contamination such as water to get behind the paint, and have an effect on the paint adhesion, causing the bubbling.� Bear in mind the �impact they refer to is the nick not initially connected to the bubbled area. So, as I understand it, once you get a chip on the paint of your Bentley, you can basically expect that the paint will continue to bubble and lift up over a larger and larger area, as a matter of course. This is what happened to me and they found it to not be �not a defect in workmanship or materials.� I guarantee you this was not the first chip Ive ever had on a car and it wont be my last, but on no other car my husband or I have ever owned has the paint just started to peel off. Even the service manager who services our Urus at the Lamborghini dealership down the street said it should have been covered. Too bad I cant post my pictures here.
Published: January 31, 2018
TOP! It was a good desicion to buy a Bentley. Top quality and performance.
TOP! It was a good desicion to buy a Bentley. Top quality and performance.
Published: December 15, 2019
At 20.10.2017 ive purchased a new Bentley GT3-R for my collection at Bentle
At 20.10.2017 ive purchased a new Bentley GT3-R for my collection at Bentley Zug/Auto 1 AG in Switzerland. The car has been purchased with 12 months extended Warranty with starting date: 22.12.2018 At 20th of november 2019 i couldnt close the back boot anymore. I called the Bentley Customer service and they promised me that into 60-90 minutes there will come a truck to pick up the car and bring it to Bentley Kessel in Lugano. Ive never seen a truck and they told me that it wasnt possibile because the car was not registrated. I am car collecter and dont have registrated none of my cars. Sometimes i drive them with special testdrive numberplates. At 21.11.2019 i brought the car to Bentley Kessel in Lugano. They told me that there was a problem with the extended warranty. I send them the documents that i had received from Bentley Zug. They told me that the extended warranty is on the car and that Bentley Kessel have to get paid for the repair costs. The problem is that Bentley Zug where i bought the car, put the extended warranty on their name and not on my name and now Bentley dont want to pay this case. I am so frustrated. I bought a car from Sfr. 184000 with warranty and now they dont want to pay the repair in the warranty period. The treated me also very bad from the customer service when they promised me to get the car. I had to take time off from my company to bring the car to Bentley Kessel Lugano. I want that Bentley will pay me the repair costs and that Bentley offer me a year extra extended warranty for free, for the bad service what a Premium band as Bentley gave me! Sfr. 184000 and no service! Its a bloody shame! Kind regards, Dennis VonkMobile: +41 (0)76 226 24 78
Published: November 25, 2019
Bentley Manchester Came earlier today to pick up my car from service . On m
Bentley Manchester Came earlier today to pick up my car from service . On my approach to enter the building I saw Deborah get up from behind her desk and wait for me near the entrance . From an Asian/Persian Background standing and waiting for someone is mark of respect.She greeted me in a nice friendly professional manner and her cheerful demeanor and beautiful smile made my day.Her hospitality was perfectIts very rare to see exceptional customer service and I believe Deborah in particular reflects the Bentley Brand .
Published: February 9, 2021
Totally zero respect for workers, these corpo rats think they are better th
Totally zero respect for workers, these corpo rats think they are better than everyone and at the end they cant even use toilets like normal human beings.
Published: September 17, 2016
Very poor unprofessional practice by Sean McKay at Bentley Manchester. I
Very poor unprofessional practice by Sean McKay at Bentley Manchester. I will add more details to my review once I hear from Peter Kelsarr and see whether I will receive a satisfactory conclusion to this unacceptable behaviour.
Published: April 27, 2016
When dealing with a company like Bentley I would expect not just a quality
When dealing with a company like Bentley I would expect not just a quality vehicle but also an exceptional level of service. rrBentley is a premium brand and premium bands do not become premium without offering a little more than a mere product. rrSo, imagine my surprise, when after my recent purchase, Bentley seemed to turn into Arfur Daly and Co. rrIm no stranger to Bentley, having bought a number of vehicles from them over the last few years � this year was no exception when I came to renew my car. rrI duly shelled out the 180k to purchase a top quality vehicle and all the service that goes with it. rrOn my first drive out the car broke � there was a problem with the roof and could no longer drive it. It was taken away and Bentley had it for 8 days. rrObviously this was a little inconvenient and surprising � but not as surprising as Bentleys reaction to my upset which was Look, we have honoured our contract � now if we bung you a 100 quid credit not will you please stop moaning? rr100 quid? What can you buy at Bentley for 100? It would cost me that to drive to Bentley, in my Bentley, to pick up the note � but thats another story! rrBut, its not about cash, this is about service � no good will for my inconvenience, thats not what Ive come to expect form Bentley. rrThis is Bentley, right? This is a premium brand, right? rrWe stuck to the contract? Really? rrBentley, you should be embarrassed.
Published: September 25, 2018
Best cars in the world! Had my first drive this weekend and it was fantasti
Best cars in the world! Had my first drive this weekend and it was fantastic!
Published: November 28, 2020
A fantastic customer experience after switching from Porsche to Bentley. Th
A fantastic customer experience after switching from Porsche to Bentley. The new GTC more than meets my expectations and also shows its best features in the sports field. Good workshop experience. - Erwin Jager
Published: March 30, 2020
Tremendous customer service every time
Tremendous customer service every time
Published: November 21, 2017
Run as fast and as far as you can from Bentley. I purchased two Bentleys an
Run as fast and as far as you can from Bentley. I purchased two Bentleys and after the first, I should have learned my lesson. Automobile Dealer Fraud is the term that describes my experience with Bentley as both transactions were riddled with deceptive and unlawful practices throughout the entire transactions.Misrepresentation, Deception, Pathological Lying and Forgery. That pretty much sums it up. Unfortunately for the folks that produce these fine marvels of machinery, their hard work ends up being disrespected as a result of the actions by the vile scum in the dealership. Dont deal with crooks, look elsewhere! These people are the bottom of the barrel.
Published: May 1, 2019
Im the loser � because the garage wrecked my Bentley!When you book your car
Im the loser � because the garage wrecked my Bentley!When you book your car in for a service, the last thing you expect is the garage to smash it up.But thats what happened to my prized silver 2012 Bentley GTC. The driver picked it up from my home in Kent and on the way to the garage he collided with a car in front.The garage, Grange Bentley Tunbridge Wells, phoned me, making an immediate apology. They said they would be able to repair my car. This would cost them 41,000.After I inspected the car, I decided to get my own assessor before agreeing to the repairs.But Grange Bentley Tunbridge Wells took it upon themselves to carry out the repairs. They said they were duty-bound to do this.I decided not to accept my car back because such major repairs would show on its history and this would seriously impact on its price should I decide to sell it in future.After carrying out research on buying a similar car to my own, I told the garage that I would accept 80,000 for the loss of my car, which they could keep.I checked on the internet and confirmed this was a realistic assessment.Grange Bentley Tunbridge Wells offered me 55,000. I said this was unacceptable. Failing a cash settlement, I told the garage that I wanted a like-for-like replacement car that had not been in an accident.They said it would be difficult to get a one-owner Bentley GTC of similar age and mileage (22,000 miles).However, I found one in a Bentley dealers in Birmingham for 72,500. It lacked some of the features of my car. For instance, it didnt have DAB radio system which was 6,000.Bentley Tunbridge Wells said they would buy this car for me, keep my Bentley, but I would have to give them 10,000. I was astounded at their suggestion.They seemed to be completely overlooking the fact that I was the victim in this case. They had wrecked the car that I had cherished, but it was going to be me who was out of pocket.So far, this stalemate has gone on for two months. During some of this time, Bentley Tunbridge Wells has provided me a courtesy car much inferior to the car they had wrecked.Communications with Bentley have been appalling. On several occasions they have failed to return my calls, sometimes claiming they had been �too busy�.They say my repaired Bentley is ready to be picked up, but I have repeated that I dont want it back because its value and saleability would have suffered dramatically because of the accident.I have phoned Bentley head office customer services department, but they said they could not help resolve the problem.While Grange Bentley Tunbridge Wells freely accept that they are solely to blame for crashing my car, it seems that there is only one loser � me!
Published: November 3, 2021
Dont waste your money! I purchased a brand new Bentley Bentayga from Bentle
Dont waste your money! I purchased a brand new Bentley Bentayga from Bentley Cambridge a year ago.From day one the vehicle was in and out of the dealership with numerous manufacturing defects. Bentley Cambridge put well over 1000 miles trying to repair my car but one fault with the steering rack rattling and vibrating has never been repaired and instead they expect me to accept it on a 150,000 vehicle. This is a rattle/vibration that Bentley uk (whos customer service (Tim Hodgson) is non existent) are well aware of as a defect on quite a few Bentaygas. After many visits to Bentley Cambridge and the fault not being repaired I decided to ask for a replacement vehicle. Bentley Cambridge declined to replace the vehicle instead offering to buy the car back from me below market value. The Bentayga is not a 150,000 vehicle with many parts borrowed from Audi. In fact if your thinking of buying a Bentayga ask for a extended test drive and make sure the vehicle does not pull to the left. This is another fault with the Bentayga so much so that you feel you are fighting the vehicle to keep it in a straight line. Suppose to be a dream car but in reality it is a over priced Audi Q7. Do not buy from Bentley Cambridge. Make promises they dont keep, damage your car whilst in service, cant fix faults and there dealer principal speaks a big story but in fact you are just another number. You have been warned!
Published: February 13, 2021
A couple of years ago Bentley were told by Mr Porsche of the company that o
A couple of years ago Bentley were told by Mr Porsche of the company that owns Bentley to become more profitable or else! It would appear the way they are doing that is by sacrificing quality, not the build but the materials. The 2018 /19 cars had the same quality and standards, although somewhat dated technology and annoying quirks they were fun to drive and own , however the new 2020/21 models including the more than 200k in particular the GTC has seen a drop in material quality that has (despite Bentleys attempt to hide it) been noticed by those who know the brand, everything looks similar but the tell tale signs like leather (we suspect thinner) quality, paint quality, thin and cheap plastic parts including door handles (outside) even the Breitling clock and the Knurled aluminum has been replaced with a plastic looking clock with the Bentley logo (yes its got that petty) at this time we are suspecting but unsure of the composition of the *aluminum* parts on the steering wheel stocks and in the car, in the last models these parts especially in cold weather were easily identified by the fact they got cold.Bentley also did a half hearted app (My Bentley) to communicate with the car, frankly its an embarrassing useless effort that gives you no functionality except for unlocking doors, the other manufacturers give you full functionality like starting the car (warm up) windows, and all the main functions including map tracking, looks like this awful effort was a box checking exercise with no intent in making in useful. These measures are never going to increase profits but will only serve to drive people to spend their + 200k on the Rolls Royce and Mercedes S Class alternatives when it becomes apparent the quality has indeed dropped. Having looked into this in depth there is no question whatsoever that the quality of materials has been dropped to a mid range *luxury* car, sources indicate they are using cheap plastics, cheaper leather and other components resulting in a build that looks right but the cracks will appear within 2000 miles and still charge the customers over 200k while they get profitable and coast the next decade until the ban of fueled cars comes around in the UK So if your looking for a quality build luxury brand, bypass Bentley
Published: June 8, 2021
Bought an 2017 Continental, very happy with the great dynamic concept and t
Bought an 2017 Continental, very happy with the great dynamic concept and the comfortable driving feeling, only the grip on the steering wheel isnt the best, regarding the technique its absolutely amazing, never had such an amazing and strong engine, only the suspension isnt my favourite. A bit too slappy if I drive over 160km/h.