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Dodge is an American brand of automobiles and a division of Stellantis, based in Auburn Hills, Michigan. Dodge vehicles have historically included performance cars, and for much of its existence Dodge was Chrysler's mid-priced brand above Plymouth.
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I bought an oil change package (4 changes) from Dodge. I am asking for an extension (a few months) on the very last oil change because it has been less than 2,000 miles since my last oil change. Does not seem like a big deal to me. Unfortunately Dodge thought so. Refuses to do it. They have a Case Manager named JUDY that digs her heels in instead of keeping a happy customer. Is this the way to do business these days? I dont think so. Enjoy that promotion you were telling me about Judy, I am not sure you are deserving of it.
I bought a used 2009 Dodge Ram 1500 from an independent car dealer. I had it checked out at the time of purchase and all seemed to be fine, but nonetheless I purchased an extended warranty just in case. Four months later the engine developed a tick. I did some researching to find that the 5.7 Hemi has a tick at start up but goes away shortly after it warms up. My tick did not go away. More and more research revealed that hundreds of people have had problems with the exhaust manifold bolts breaking due to the inferior grade of bolts that Dodge used to secure the header to the exhaust manifold. Whether its the rapid heat build up or aluminum manifold that heats and cools too quickly I am not sure, but it is definitely a problem and Dodge knows it. It can happen on either the drivers side or passengers side of the engine. And unless you replace all the bolts with stainless steel manifold bolts, you are just asking to have to do this over again in the future. Despite the fact they know they screwed up and this is going to cost their customers hundreds of dollars to fix, they have not issued a recall. They know they screwed up because you go to any Dodge dealer and they have a full set of stainless steel manifold bolts on hand just in case. Why would they keep these upgraded manifold bolts on hand if they didnt know this was a problem. This is why. Because they are avoiding a costly recall and passing the buck to their customers.I took mine to a Dodge dealer to have it diagnosed to make sure it wasnt an internal issue like valves or something, but had a good suspicion of exactly what the problem was after the many reviews and forums I had read online. Sure enough, after a $140 diagnosis charge, they told me it was the broken exhaust manifold bolts and the gasket had also failed as a result. I presented my extended warranty and they called, but alas!! They will not cover any of the repairs because it was not the exhaust manifold itself or the header that failed, but the sub-grade bolts Dodge used. Leaving me to foot the cost of an estimated $720-$950 repair. And thats just for two bolts because they have to drill into the bolts to extract them from the manifold. Thanks Dodge!! You suck!!They are dodging the bullet, or the recall. They know it is a problem and will only fix it if you are the original owner with the lifetime drivetrain warranty. Some extended warranties have covered it, but not mine. They also are getting a nasty review. They also know its a problem and are finding loopholes not to cover the issue, again leaving the customer to foot the bill.As I read up on all these forums, posts, reviews, I see that this has occurred across many years of Ram 1500s. From 2004-2013. Maybe the newer ones just have not busted yet, who knows. One thing I can tell you is that I am one buying American vehicles. They are shysters and will not own up to their faults. I can see why people pay the higher price tag of Toyota. They build vehicles that last and when they find a fault, they fix it rather than pass the buck to their customers. My best advice, DO NOT BUY DODGE!
Vehicle broke and left me on side of road. All the issues I experienced seem to be a faulty alternator (Radio went crazy, cold air turned to hot air, messages started going crazy, electric windows stuck and finally car killed). Seems there is a recall on the alternator. I had to pay out of my pocket to get it towed. I am having to request and wait up to 60 days to see if they will refund me. In the meantime I am with no car because of their engineering. They are also ordering parts that are under warranty. I have no clue when I will get my car back.
Interiors is falling apart. Have spoken with dealer whom offered a partial repair under good will. Manufacturer wont do anything. I purchased the lifetime bumper to bumper warranty which they wont honor. Couldnt be more disappointed or frustrated. I am planning on going back to dealer tomorrow and speak to Gen. manager. I own 1 Chrysler, 2 Rams & 1 Dodge Charger And this is how Im treated. Very sad. Purchased from BlueBonnet Dodge in New Braunfels, Texas. Ordered with custom interior. Avoid this dealership.
2018 Journey had 8 miles on it when I bought it two days after Thanksgiving 2018 and I’m sitting in the dealership with sensor code errors. Very frustrating to own a brand new car and have to spend the whole day in the service bay of the Dodge dealership.
I wouldve been a first time Dodge owner if it werent for this miserable hellhole. I had thought about owning a Challenger Scat Pack for years, so this month I decided 2021 would be the year Id make it happen. I worked with a salesman called Taylor Red. In all our face-to-face interactions, he seemed completely uninterested in doing business with me, probably because I look young and mentioned I had test driven cars from other brands. Anyways, to make a long story short, I went for a one-hour test drive to make sure this was definitely the car I wanted.When I got back from the test drive, the first thing Red asked is why I didnt answer my phone. I guess it didnt occur to him that Id be focused on the test drive, not my phone. At this point he seemed downright irate. It was evident that he didnt take me seriously as a customer, but I figured he could at least answer a question I had about some powertrain settings in Uconnect. He asked me to show him what I was talking about, so we went out to the car. Red and I got into the car. This is where the experience nose-dived directly into the ground. I showed him the settings I had a question about, and I commented on braking performance and he became belligerent. He proceeded to repeatedly call me a reckless driver (my driving record is perfect) and berated me over the cars break-in period requirement, the details of which I was not informed of at all. Its ignorant and irresponsible to assume I know. I didnt do anything crazy with the car, nor did I drive far, but Red acted as though the car was totaled. Unbelievable. The experience was incredibly uncomfortable and humiliating. He treated me like a child. Unforgivable and unacceptable. Guy, Im probably older than you.I have never in my entire life been treated so poorly. After Reds meltdown he had the unmitigated gall to say, in the most unenthusiastic and annoyed tone, let us know when youre interested to buy and stormed back inside. Are you ** serious? From what corner of hell did you find this miserable creature, Rairdon? Do you think this is acceptable? You seem to since other people have had similar problems with Red and other staff members. Its 2021. Enough of the sleazy, pushy, and rude used car salesmen tactics of the 80s. Its costing you and Dodge business. Stop. Think.I left immediately after. I felt horrible for the rest of the day. Red, you do not speak to a customer like this. Ever. Period. You are bad at your job. Your emotional outburst cost you my business, future customers, and now your and your employers reputation are irreparably damaged. Im definitely reconsidering Dodge now. Im only interested in doing business with companies that respect me and want my business.
My 2004 Dodge Neon is the best car Ive owned in a long time. Its in great shape, low miles. Gets good gas mileage. Never leaves me stranded. Easy to fix.
This is my first time purchasing from this car manufacturer, but so far the process has been pleasurable. I trust in the brand and appreciate their innovation. I like the fact that it is large enough to fit my family. I trust in the safety. I like the placement of airbags and seats to help ensure we are safe. I like the styling of the vehicle. While I know I have an older vehicle, I would appreciate an underbody camera view, at very least, the rearview camera. The mobile wi-fi is a nice feature, though not needed.
The 2002 Dodge is the best of all vehicles I have owned compared to Chevrolet. I would not have any other kind. The parts are at great prices, and barely ever breaks down. The whole time I have owned the car replaced alternator, shoes and pads, screen in transmission and fluids, new tires, put in a rear hitch, ac compressor. However, I would have rear air, navigation system, disc radio with AM and FM, and better headlight made out of a better material than plastic. It tarnish too easily. And the headliner it needs to have better heat reflector in it.
We currently own a 2012 Dodge Ram and a 2014 Dodge Durango. We purchased both new. We have had the tail light on the Durango replaced 6 times due to moisture leaks since purchasing it in 7/2014. The part number has changed at least 4 times, as one of the previous customer service reps put it because they are having an issue with manufacturing a part that doesnt have issues. We have spent hours on phone calls between the dealership and Dodge to arrange to have the tail light repaired the last 6 times, not to mention the amount of time it has been in the shop and time we had to take off work to take it in. Last year when we had it replaced for the sixth time, we were advised by the dealership the tail light would be covered for 24 months. We now have a leak a year later and we advised by the dealership that we needed to call Dodge to have it approved. After back and forth between Dodge and the dealership, because one would point the responsibility to the other, Dodge doesnt want to approve it because the part is no longer under warranty from the initial replacement, regardless that this is a consistent issue, we would need to pay it. We asked to speak to a customer service supervisor and were told we would get a call back. The supervisor repeated that we would have to pay for it, and it was not Dodges problem that weve had the same part issue seven times. We asked to speak to his supervisor and he refused because there is no one else above him (as a level 2 supervisor). We asked to speak to another supervisor and he stated there were no other supervisors. We asked to speak to his boss, he said their is no one else above him. My husband asked four times before becoming irritate at which time the supervisor disconnected the call. Did I mention this is over the same part that has been replaced 6 times? I am concerned about water exposure to the electrical components, whether causing a fire or a malfunction while I am driving. There are two other complaints about the tail light leaks in less than a month on Dodges Facebook page.We had been discussing purchasing a Jeep within the next year or two and purchasing a new Dodge Ram within the next 4-5 years, but I am not paying money to any companies affiliated with Dodge. We are never buying a Dodge again due to poor customer service. We will be bumping up our next vehicle purchase so we can get out of under the Durango.
Ram tells you they have tow mirrors on their trucks. This is not tow mirrors. We bought our ram to pull our camper. It pulls fine, but the mirrors are useless. You cant see behind or beside you. We contacted ram only to be told you can purchase tow mirrors for 450.00. Are you kidding me? With what we paid it should come standard. So to make a long story short dont buy a ram if you plan to tow a camper or big boat or trailer.
Where do I begin? Urse Dodge provided my husband with a lease vehicle, a new at the time 2015 Dodge eco diesel... that has been in the shop for the third time after presenting the same symptoms. The dealership worked on the vehicle this time with a general master mechanic from Dodge. It took 21 days to fix (around a couple weeks previous times) and the fix happens to involve purchasing an additive to every fuel up. They cannot even assure us the problem is diagnosed and resolved. We explain that we both work. A loaner vehicle is not an option with the dealership. We say I am almost 8 months pregnant and cannot risk being brought to the hospital and have it break down again - each time it has only been a month or so between repairs when the same issue occurred and stalled the vehicle. We have ZERO confidence in the performance of this vehicle because it seems obvious there is a flaw in the eco diesel emission system that hasnt been figured out yet, and we resent being part of these experimental fixes while our livelihoods and my and my childs safety are at risk. If my husband tries to drive me to the hospital while Im in labor in this vehicle and it stalls out, that is a safety issue! We have asked the dealership for a trade with a reliable vehicle but they have only offered vehicles that are way more expensive and that is unacceptable - this was not a cheap investment in the first place. We have asked the dealership for a way out of the lease and compensation for a lost trade investment - not to mention compensation for lost wages from being compromised in transport, the extra travel expenses incurred in getting a fixer upper to use during the lengthy repair - but of course they cant do that either.Every dead end is met with little sympathy, and statements like our hands are tied, take it up with corporate. We did. We took it up with Dodge Chrysler customer care and started a case and asked for these same resolutions, but we were told to try the vehicle and if it does break down again go back to the dealership?! Dodge customer care stated they cannot help with anything of a financial matter or legal matter. I resent the lack of resolution options from both Dodge and the dealership in addressing this issue. I will be taking this up with the Attorney General, Consumer Affairs and will continue discussing this with our attorney.
The sheer ruggedness of Dodge is a selling point. And I chose Dodge for its history. Ive owned Dodge vehicles since I was 16 and am extremely brand loyal. Features such as the low gear, the hauling capacity, and the aesthetic appeal are always top of my list. My experience has been fantastic. Dodge is always tough and keeps up with my hauling needs. I haul heavy loads of produce 3 times a week so a lot of wear and tear goes on this vehicle and it still goes like a champ. But the heating system is slow to warm up. The defrost could be stronger. Next time Im getting heated seats. I would like to see it come with a standard bed liner.
My 2011 Challenger RT 5.7L drives like a dream and has been very reliable thus far, 2 years now! I did quite allot to it though to make it that way and I have some serious issues with some of what dodge did with this car! First as an RT it should have had a LSD rear end standard, not just a traction control system! 2nd the rear headrests are a blind spot issue and cause wrecks, I removed mine and dont carry passengers in the rear seats. 3rd the cloth seats are junk, I removed and installed a Katzkin leather seat kit on mine, also making it a custom rear headrest delete setup! 4th the exhaust pipes are 2 1/4 dia. on a automatic car making it over rated at 372hp! The stick shift cars get a 2 1/2 dia. pipe size stock, I changed mine to a Gibson 2 1/2 cat-back with resonator exhaust system, now with a drop in K&N filter and a non-resonator cold air box intake tube from a 2011 Charger application, I am getting the full 372 plus horse power! 5th there is no transmission dipstick, I bought an aftermarket dipstick tool to service my transmission at 40,000 miles! 6th the rear drive shaft coupler bolts on the rear end side are grade 5 and they break! I replaced mine with pink Dodge SRT Challenger grade 8 bolts shortened 1/4 to fit. 7th the PCV system lets oil get sucked into the intake manifold at all times!? I installed a UPR billet fender mount catch can on the factory fender tab like one was supposed to be there? Now controlling the oil issue well! I did not have to deal with all the recall issues as I bought my car used with 42,00 miles on it and the old owner did all that, I have only put 8,000 miles on it! I love the sport tuned suspension as it smooths out the road and you dont feel the harshness of the race tuned version! It handles much better than they say! The 13 3/4 disk dual piston brakes are great but I upgraded to Napa Police rotors up front and Dodge performance pads as the old rotors warped. With the MDS 4-8 cylinder system I got 27mpg on a 1,200 mile trip cross country! Overall I am very happy with my purchase of the 2011 Dodge Challenger modified car!
I like the three row seats in it, it is very comfortable to ride in and the back doors open wide so if you are hurt or sick you dont have a hard time to get in. It has enough room for all the family to ride together when we go on trips or out to eat. I have a six foot tall son that has plenty of room in the middle seat for him to set comfortable. Wish they had full seats in the front seat, hate bucket seats. Also, dont understand why they never tint the front windows like they do the back ones.
Bought 04 Dodge 3500 diesel 5.9 new in 05, for $42K. Current miles 78K. Replaced ball joints, entire front axle (tire locked up), injector (needs all now), ECM, clear coat peeling. Dodge wont fix any.
My 2015 Dodge Charger has been broken into TWICE! In past year, the alarm NEVER goes off. On top of that, the officers that have some the reports both said the same thing which was Dodge has a defect in the driver side door lock that makes it quick and easy for thieves to pop it without the alarM going off. Dodge knows of it but hasnt done a recall because they want to save money. I feel like its very unprofessional to not do a recall on this issue but can do a recall on simple things like jacks and windshield wipers. This issue is costing me $500 (deductible) through my insurance company, something I as a loyal Customer should NOT have to pay for! Reason being, Dodge is being inconsiderate with their customers.Today my husband called Dodge (not the dealership) about the issue and they told us they would not be reimbursing our money because they havent done a recall. Its very ridiculous. This is my second charger. Because I liked it so much I did an upgrade which ultimately became a downgrade. I will NOT be shopping for Dodge vehicles anymore and will be trading the one I currently have in within the next 30 days. I guess Ill be a Chevy customer next. Theyll get my hard earned money before I ever give it to Dodge again! This is a sorry manufacturer, and also my husband will be trading his Ram for a different manufacturer because of the way Dodge treats their customers. Very unprofessional.
I loved the Dodge truck. My experience was very good. Overall ran well, had very good engine, got me from point a to point b, and very good during bad weather and what not. Its not too big and not too small. I love trucks and its handy for when you have to move houses. I like that you can fit a lot of things in the back. It also has a nice radio and the seats are nice and very spacious. But I dont like how the screws kept coming lose and the gas mileage. I didnt really like it at first because of how it sounded but it was just because it had a screw loose. Still, it wasnt a bad truck. I would by another one if I had the money.
My son bought the car brand new, but decided he wanted something different. I had just totaled my BMW SUV so I bought the Dodge from him so he could use that money for a down payment. Was not happy at all. We had a lot of problems. The car was always in the shop. The transmission was bad and had to be taken in twice in six months for service. The headlights has a short in them and was constantly bowing out fuses. The gas cap was attached by a very thin piece of plastic that snapped off so the engine light stayed on even though there was no way to replace it. The engine is not very powerful. The car is sluggish and has no torque to speak of. The sunroof broke and wouldnt open. The workmanship was very shoddy. The only thing positive I can say is that the truck was pretty big and the gas mileage wasnt terrible.
I bought a 2012 Dodge Grand Caravan March 2020 through Carvana. The defrost controls didnt work, but it was under warranty so they replaced the whole control board. April 2021 the same thing started again but this time it was just defrost and foot combo. It was no longer under warranty so we had to pay to have it replaced. March 2021 the passenger side only blows out high heat, even when the controls are set to cold and the AC is on. We tried all of the tricks to reset it and nothing has worked. If you google the issue it is something that thousands of people have had the same issue over decades of model years. This should be a recall.
I remember one Mothers Day, my husband and I were driving and came across some railroad track. And as we were slowly crossing over the whole right side bar breaks that the first day the second day I had to get it tied back to the car lot where I bought it. He knew it was a piece of trash be not even a week into buying it. I need a new motor. Oh I can go on and on.
We really like being part of the Dodge family. Its a brand we trust and will continue to invest in for years to come. We like the hands free feature of the 2016 Dodge Durango and the push start, although we highly dislike the energy saver button. It can be dangerous if its not working correctly.
Bought a brand new Dodge Journey back in 2018. Love the look of it but it kept breaking down with problems and they never fixed it right and got worse so I gave it back. Now I still have to pay 18000 on a vehicle that I dont have because it would never get fixed right, why it was still under warranty, would never buy a Journey or any Dodge in my life ever again.
2 recalls later and my driver window wouldnt go up twice in 5 years. $350.00 to replace. Headrest will not lower to proper fitting size. ICBC recommends 1/2 way up your head on the lowest setting. Its 2 inches past your head. Worst car for blind spot. Absolutely the worst car Ive ever owned in 50 years!!
I purchased a 2009 Dodge Journey with around 71,000 miles on it and it just keeps breaking down. I get it fix and then another issue pops up. I havent even had the chance to enjoy it because I just keep pouring money into fixing it. At this point its not worth it anymore. I couldve purchase another vehicle with what Ive paid in repairs. It is currently broke down for the 4th time since getting it with a completely different issue. The vehicle is poorly put together.
I do like my Durango and everything it had to offer and keep up with all the necessary maintenance on my vehicle. I had my drivers side seat belt go out and ended up replacing it for over $300. Then not too far down the road my passenger side seat belt goes out and my air bag light comes on the dash area. I take my vehicle into my dealer and they tell me there is a short in the air bag wiring and it would be around $900 to fix.I call Dodge after seeing if there were any recalls and talk to a representative about my safety concerns and that I have not done any after market work to my vehicle so I feel the short in the wiring should be replaced and is not normal wear and tear. After being on hold for a bit I’m informed there is nothing they can do and it is considered normal wear and tear. I have never had any seatbelt issues in any of the other several cars I own and a short in a wire for air bag safety is from your end with assembling and checking the vehicle. I even informed the representative I would even be willing to pay half to fix the air bags and seat belt because I do like my Durango. I think the end result for me will be to trade in my vehicle and purchase from another manufacturer.
Love them and their products. Reasonably priced, customer service at its highest. Didnt have a long wait time and the issue was fixed in a timely matter. Havent had any other problems. Everything was in working order. We requested our parts back, and they gave them back bagged up.
On September 13th, 2020 me and my family were coming back from Port Aransas my moms mom let us borrow her 2015 Dodge Journey Crossroad and when we gave it back to her a couple minutes later when my moms mom was going back to her house the transmission went out.
3rd Dodge Intrepid I owned, best car ever. Midsize car with AMPLE, leg room for the tall folks who sit in the back. Should have kept this car in their lineup. I LOVE IT. I LOVE A DODGE truck, car, etc. GREAT PRICE. GREAT PERFORMANCE.
I like the car. Its very nice, it has comfortable smooth handling of the ride, and the seats are comfortable. We enjoy it as a family, we really like the roominess. We like the stow and go seating, the air and heat are great too. We also like the remote start and sound system. On the other hand, they should improve the daytime running lights, DVD player, more cup holders, automatic sliding doors, and automatic rear hatch. I would like the child seats in the car to improve, the seat belt restraining for the car seats for the children are not considered safe.
I’ve had the Dodge Rewards Mastercard with FNBO for over 2 years. I’ve never had a late payment and always pay more than the minimum before the due date. I received notification from a credit monitoring service that my account had been closed. After investigating I discovered that FNBO had closed my account without warning. This is an incredibly poor way to treat good customers. AVOID THIS BANK AND CARD!!! I hope others will see this warning before they make the same mistake I did!
My 2000 Dodge Neon has been an excellent commuter car. It has yet to give me any unbearable issues. For being an older vehicle, I would most definitely consider the same model when it comes time to purchasing a new car. I purchased this vehicle used, the mileage was good and so was the price. Plus being a manual transmission, there was no way I could say no. It was comfortable and I liked how peppy it was when I tested it out. Shifting smoothly from one gear to the next. However, there could be more spacious throughout the entire vehicle, Im not that fond of there being power windows up front, but manual windows for the back. If I had a choice Id prefer manual windows throughout.
Journey 2011. I recommend to keep looking. Our Journey has a horn that randomly goes off. Lights that stay on until engine is off. Wipers that turn on by themselves and won’t shut off. Wiper fluid will not spray. Engine trouble within the first 6 months as I drove it to the shop smoking as it died in the parking lot.Mechanic fixed engine and reset electrical by unhooking battery cables for 30 minutes. All on our dime after owning this vehicle for a short time.
The Dodge Neon is my first car. Ive only had it a month and a half but its gotten me from point a to point b. Its had a couple issues with the tire going flat and Ive had my ac pump explode but I still love it. Its great on gas, a 4 cylinder, and its only take $20 to fill it up. I love small cars. Im really short so have problems driving but this fits me perfectly. I dont like big trucks or SUVs and Ive always wants a Neon. I love the way the front end looks. The headlights are cool and green. However, the bumper is broken and the side by the back wheel well is bent in and theres a knock in the engine. I also dont really care for that its manual everything. It has manual locks and windows which really get to be a pain after a while.
I have always thought the Dodge Avenger was a piece of junk then I read all of the reviews and I see I am not alone in my feelings. The 2012 constantly had problems and a very bad view in the rear. Dealership lied to me, told me it had only been vocal on their lot in a small town. I find that it actually was a rental car and that the mileage was possibly turn back when it came up on Carfax. They would only given me 7500 when I have gotten 11000. Senior lady taken advantage of.
Finally heard back from the Dodge case manager. The dealer updated new radio software and installed a new battery. I will pick up the car today. Hopefully this solves the problem.
My Dodge van is very reliable and comfortable and attractive. Capable of hauling large items and I dont have to worry about getting a large purchase when out shopping and can provide sitting for large groups of people. I wish I would get more miles per gallon of gasoline. Wish seats would be easier to let down and lift up. Also, I would like more advanced technology, such as built-in GPS. Overall, my Dodge minivan has met my expectations and has required few repairs.
I bought a 2017 charger and while under warranty the infotainment screen started to malfunction. There was a fluid inside the screen that kept expanding. I contacted the dealership which in turn submitted a claim to get the screen repaired. The car was still under warranty (under 36,000 miles). Dodge refused the claim and the dealership wants to charge me 2,800 dollars for the repair. It was a big mistake getting a Dodge since they don’t honor their warranty.
Dodge Neon was a decent car that I bought used. I bought this car because of the price, as well as the availability of parts in case I needed to work on it. Moreover, the car gets great gas mileage and is a smooth ride, even for being an older model. It does need some work done to it though like replacing the circuit board for the instrument panel cluster but that is cheap and I will get it done. So far, this car has taken me through an emergency move of over 2000 miles with no serious issues. However, it has no power door locks or windows, as well as power mirrors and no locking gas cap. A CD player with a front auxiliary jack would be an improvement though.
Dodge is a great manufacturer of vehicles. Made to last and definitely go hard and play hard machines. I like that they are made tough, easy to drive, good gas mileage, and easy to fix if something goes wrong. Wouldnt trade a Dodge for a dozen Hondas. They just dont hold up. Love my dodge and I wouldnt trade it for anything.
I really like this car. Its very comfortable to drive. The seats are like my living room chairs so that I can sit up straight which is nice on my back. The car is also easy to get in and out of. I really like my stow and go back seats. I always have plenty of room. Ive used this car to move all my furniture to my new home. I like the battery connections where I can charge my phone too. I wish it had the automatic sliding side doors though. I worry about the kids fingers when they are shutting the door. It would be nice to have the hands free option.