My 2013 Kia Soul, still under warranty, has major engine problems. An independent mechanic says its a cylinder. Kia refuses to repair without all service records since purchase. Many oil changes were done at home!! Im out a basically new car!! Anyone know of a class action against them about this matter? I know they had the same issues with Kia Sorento.

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasnt right so they kept it over night.The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealerships service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

We have been trying to return a leased vehicle since December! We have had the run around for months. And its still not complete. Every time I call I get transferred and left on hold for a minimum of 30 minutes before talking to someone long enough to be transferred again only to be hung up on in the end. They told us that the final bill was in the mail about a month ago. We kept getting calls that we were past due (several a day). When I called the lease end again (after several transfers) I was told to disregard the calls and that our final bill was in the mail and would arrive in 1-2 weeks. We continued to receive phone calls about missing payments. My husband ended up calling and after 2 hours of transfers he finally was told that they wont process it until the vehicle is resold? What? At no point did anyone ever mention this tidbit of info. I am disappointed because I loved my Kia, but now because of this experience I will never deal with Kia anything again!

I purchase a 2016 Kia Sorento. Ever since day one I have safety recall issues which none of the Kia dealerships can fix it, GAS PEDAL, AIR CONDITION, BACK DOOR, SEAT BELT, BRAKES etc. I have contact Kia corporation, they are a JOKE. They never return calls so now Im doing everything I can to let all know how this crocks operate. They just sell you the vehicle and just deal with the problems yourself. I have report them to the BBB, Department of Justice and DMV, investigators do all the same together, will make a difference. Lets all report this crooks to all this departments to put them out of business.

I purchased new 2011 KIA Sorento in May 2010. Immediately, I began having issues with the sunroof vibrating and the fuel cover not opening when pushing the button on the driver door. In one instance, I was completely on empty at a desolate gas station and had to get my two-year-old out of the car seat to have her push the button while I pulled the cover open. In the spring of 2012, the transmission started shifting hard or not shifting at all. When the transmission does not shift out of gears, I shut down the vehicle and restart, at which point the problem goes away for the meantime. I took it to the dealer several times and they did not detect a problem. I was later told by the service writer that another woman did come in with the same issue, but their electronic printout says all was okay when hooking up the car to check electronics. I told them it was most likely an electrical problem, possibly a short, and the service man said that would take them forever to check. Service writer then asked if I would give them all high marks when I receive my visit survey; otherwise, he would get a call for anything but the highest of ratings. I continued to have rough shifting issues and the dashboard does not show the gear when this occurs now. In late summer of 2012, the vehicle would not turn on at all. It was getting a jump start several times a week. I had the two-year-old battery replaced per their request. I still believe the issues stem from something greater. The driver side window is touchy and does not go up at various times. I have been caught by sudden rain several times with the window unable to go up. Beginning in Nov. 2012, the brake would not engage and the push button start wont either. I got to turn it on after three times 60 seconds of holding down brake and push start. I have made multiple phone calls and many visits to the service dept. of the dealership with no resolutions.

Bad after sales performance - my bad experience with KIA Cerato (Controller had broken down). This is Dr. Hamdy **, Professor of Electronics Engineering, from Cairo, Egypt. I bought a KIA Cerato. I was surprised this week when the car stopped suddenly while I was driving on my way to work. I called the KIA Egypt maintenance services, and they carried the car into the service location (official KIA location). After inspection, they told me that the controller has broken down. Actually, I was surprised because the car is a brand new one and has only about 30,000 kilometers on it. However, I periodically avail myself the traditional service for the car at the KIA official place, and the last one was about two weeks only. Now, it would cost me more than 1,000 USD since this car was delivered from Saudi Arabia to Cairo in Egypt. I was shocked to find out about the price to fix the controller. The car is brand new. I have had many brand new cars before, but I did not face any problem such as this one. I asked them to please try and fix this problem because it leaves a very negative feedback about KIA (and the marketing in Egypt is huge for KIA). The car is located now at the KIA service branch - Elsaba Auto Service (250 Industrial Zone, Zahraa El Maadi, Cairo, Egypt / Tel and Fax: +2 2516 2518, +2 2521 8393 / Date of Service: 30 Jan 2013 - 03 Feb 2013).I got a response from KIA regarding this complaint that I submitted yesterday: “Kindly be informed that the service center will make a discount for the changed part. The warranty covers the sold cars by official agent in Egypt as it announced and known in the market.” This is a fatal fabrication design mistake in your design kit, and I will not excuse KIA designers for this mistake (“hardware designer for solid state parts”), and I will not advise anyone to use it. My advice to KIA customers is to stop using this car.

2011 KIA SORENTO SPORT - Purchased this vehicle less than a year ago and have had transmission issues with it a few times. Now my check engine light came on, I would not recommend this vehicle to anyone...

My girlfriend has a 2012 KIA Sorento. After 40000 miles the engine seized. We brought it to the dealer and they asked for service records. When we provided them they still would not honor the warranty. They said it could be improper maintenance and said we had to prove it was their fault. (Since we had gone to Firestone and a few other places for oil changes, they can now say it was their fault not KIAs and we would then have to fight a different vendor to replace the engine.)I was initially too shocked to be angry, but when they said we could pay them to take apart the motor to prove fault, I spoke to another mechanic who has dealt with this before. He said they are not likely to find anything that will prove anything either way and we will just be out an additional 500 dollars. I am now taking the only recourse I have without money for a lawyer. I am telling every outlet I can find to go with a different company. This feels like fraud to me. We did what was asked of us in the handbook and they just dont want to honor their warranty. It never says anywhere that if you dont use KIA for everything, you might as well write off your warranty. So now we are stuck without a car and with a probable 5K cost facing us because we did the right thing.It is not honest or fair that a car from 2012 with 40K miles has a dead engine. There are plenty of reviews about this type of thing on the internet. I recommend you look long and hard before falling for the same trick we did. We probably wont have a choice since there are still 3 years on the note so we cant really do anything but let them bully us. Please consider any other car before KIA. #dontbuyKIA #KIA

We have a 2014 Kia rondo. We went to Kia to get bumper repair and they told us its not under warranty. Told us that the little scratch from the shopping cart loosen out. If that little scratch loosen our bumper how cheap this car is really? So call the company direct and they told me the same thing, really?????? Before we bought that car we were told dont buy a Kia, they’re terrible but we didnt listen and now we stuck with that piece of junk thats falling apart and brand new. I will never recommend Kia to nobody. I personally will NEVER OWN another. If that car so cheap that a cart scratch the bumper and the passenger side bumper come all loose well its obvious the car wasnt put together right. So really the cart is not the problem they are and to the company you guys shouldnt lie by saying you have the best warranty cause thats a BIG lie. Buyer beware. Think twice before you buy a Kia.

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

KIA step up and honored the engine replacement. They stated they were going to do this as a good will gesture. I thank them for their reconsideration and glad to see they recognize loyalty.

I own a 2013 KIA Rio Ex. I had many problems with the car. I always take it in to get the routine repairs, oil changes, brakes etc. One day on a really cold day my rear brakes locked up on the road (wheels dragging on the road), thankful that it happened on the side road. Had to get it towed to dealership and getting that call to say that it was my problem, cost me 539 dollars to fix and it took them a week to get the parts for the car. Since Feb 2014 I have spent 1400 dollars in repairs with a car still under warranty. It has also has had problem with the UVO system going for a 3rd unit tomorrow. Stay away from KIAs they are garbage.

The check engine came on, so I took to it Kia/Carson on Thursday. I was advised on Friday that the catalytic converter is bad. Needed my service records in order to see if they will cover. The car has only 66,474 miles and should be covered under Federal Emissions Warranty. When I called to confirm what code was coming up, they advised P0430. It is now the following Wednesday and are denying because I cannot provide further service records. Now, they are telling me that other codes came up which I believe they are reading those same codes that was on my last service record provided only 2,000 miles earlier. My husband went into the dealer to talk to the service manager and he decided not to get off his phone call and come out of his office to meet and discuss. He has still not returned our calls. This is not the first issue I have had with my car. I will never buy a Kia again, nor should anyone else. They do not stand behind their product and are not consumer friendly. I’m a very dissatisfied consumer.

I bought this car because of its stated fuel economy of 40 mpg highway and 29 mpg city. Three months after purchase, car has a recall for lied fuel statements from KIA. KIA would not take car back. Now a HUGE SAFETY PROBLEM. Both headlight flicker then shut off both in high and low beams while driving at night in traffic or on the freeway. Dealer has had car for five days and can not fix the problem and they wont even offer a loaner car as a replacement.

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

One of the best cars Ive ever bought. It drives so good and very comfortable seating. It has the best warranty on the market (10 years) and for half the price of other vehicles that are similar in style and performance I am very pleased with my Kia Sorrento. It is a great SUV for our family. Go test drive one and see why there are so many Kia Sorrentos on the road today. I paid $23,000 out the door for a brand new 2018 SUV. I did a lot of homework and bought at a good time saving over $10,000 on my vehicle. I would definitely recommend buying a Kia. Im happy with mine and will be buying another one soon in the future.

Easy to drive, Im up high enough, that makes it easy see things. I love my Kia. Easy to park, comfortable ride, gets good gas mileage, lots of room, the backseats fold down so you can haul big items. Easy to get in and out of the vehicle. Has several airbags, has Bluetooth.

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

I have called several times, but I can not wait longer than 30 minutes while at work. I tried the web, but I cant register as the error says my birthday is wrong. As stupid as this may sound, I tried several times to get on auto pay since I had moved several items that when I stopped getting invoices, I assumed I had finally been successful. And as I had a new bank account that I was using for bills, I assumed the payment was coming out of that. I didnt realize I was in arrears until a collector called and threatened me. I paid the arrears and still cant get them on the phone or the web to get auto pay set up. I havent gotten a bill this month. It is a very pathetic customer service. I am just trying to give them money.

I took my 2011 Kia Sorento to dealership in Charleston many times many months ago for them to fix my extra key, it would not lock or unlock my car. They never fixed it and finally said I was no longer under warranty!! Now I have problems with warning lights on dashboard and local service rep, not Kia dealer, said it was rear wheel hubs with ABS sensors that needed replacement. He also told me he called Kia dealer and they were backordered with so many orders. He questioned why there was not a recall since there so many people with this problem. Called Kia dealer this morning to check on this and said my warranty expired 6 mos. ago and that it would cost me $1080 for repairs! Why not a recall?

I took my Soul to Kia due to a screeching noise in the front while braking thinking there may be a stone stuck in the pad. Come to find out the rotors had rusted in the front only to the point that they were pitted. I bought the car a few months prior from an independent dealer and the Kia dealer said that the car must have sat for a while but they were not sure. Thus is just conjecture on their part. They said the rotors were not covered because the warranty does not cover rust. They recommended that I call Kia corporate and see if they will make an exception. I called and was treated poorly by Robin, a supervisor, but after an exercise in patience she agreed to escalate the issue to the district service manager. It has been 3 working days and I am still waiting to hear back from them. I had to take it back so they could get pictures of the rotors over the weekend.The funny thing is that rotors on the rear are fine which makes no sense unless poor rotor quality or substandard design with the front brake system. The service department says that the district service manager will likely approve it but it can take another day or two and it will take more time to get the parts in. Meanwhile I am driving a car that the front brakes sound terrible and I feel unsafe driving. Very poor customer service and quality.

09/20/2015; I bought Kia Amanti on Aug. 2009 and still I am first owner. The title issued around 30 miles. My car was towed to dealership caused transmission problems around 85,000 miles under 10 years. The Kia warranty does not cover for my car. This is very strange. I am continuously contact Kia consumer dept.

First off, I was a college student and wanting a new car with a warranty so then I wouldnt have to worry about having to pay extra for cars that I recently had that kept breaking down and I had to empty my pockets to keep running. I knew that I couldnt afford to get a loan for a better car and I looked in KIA and heard nothing but decent reviews about them. But from that start I got conned, I spent $14,000 for a new KIA with already 216 miles of test driving done on it and it was a manual with no bells and whistles, not even an air conditioner. But me being conned was my fault. I should have brought someone experienced in buying a new car with me, but fault still falls on them for taking advantage of me and not having ethics on their side of business. My next complaint is that I have automatic lights that I can just keep the switch on and the light automatically turns off. But when the cold weather of the winter time hits me, my light somehow miraculously turns back on and kills my battery. I called in and told them about my issue just 3 months after me purchasing my brand new car and they said that there was nothing to do about it. I wrote in several complaints over and over to the company and still nothing happened. Now, Im stuck with a battery that has gone completely bad from all the times that I have had to push start or get jump starts from. I will never buy another KIA as long as I live.

After purchasing a second Kia Sorento, I recognized that there appeared to be a noise at approximately 50 mph, which was stated by the dealer that since my previous Kia was a 5-speed and this current Kia was an automatic, the power train variation could be the reason why the frequencies were different. The problem was, I never had this documented. This conversation took place while I was trying to get the air bag anomaly repaired, which was never repaired, even after three visits. After approximately 63,000 miles, the dealership now confirms that differential parts are failing, which is why I have been hearing the noise become louder as the miles increased. Kia has refused to honor the 10-year/100,000-mile warranty, claiming I did not have the differential fluids changed periodically. I have owned many vehicles to date, and never has a differential failure been an issue nor does an owner worry about differential fluids until 100,000 miles or so. This simply proves that Kia will find any means not to honor their warranty. The 10-year/100,000-mile warranty is typically a top reason why people purchase the Kia and they do not expect to have to spend another $500-$1,000 every 15,000 or so miles on top of their car payment, insurance, and fuel expense. They assume that after periodic oil changes and various periodic maintenance, such as air filter and perhaps transmission fluid changes, that the vehicles gearing and robust components will sustain the warranty period. If not, then that is why a warranty is available. For Kia, to simply claim they will not honor the warranty since there is no evidence that the differential fluids were not changed every 18,000 miles is an absolute insult and a clear depiction that the company never had the intention to honor their warranty. This is a serious safety concern since the differential can now lock up and potentially cause fatal injuries to family and friends. The differential locking up can be a serious issue. Do not purchase a Kia. Go find a clear American product if that is still available.

Why am I liable for something that has not been my fault? I am giving this a day to be resolved then I will go to my lawyers which is scorpion and I will not give up. I refuse to pay a service. When I pay for the service if I wanted to pay I was not going to take the service plan. I know I have to pay for the brakes. I will not pay the service so let me explain myself for the 100th time. I took my car for the service as agreed with Kia east rand branch. On the 3rd I had a accident with my car. As per attached you can clearly see I picked it up on the 23rd of Dec knowing I never skip my service as you can see and Im never late either. I tried phoning Kia Kempton as thats where I always take my car. Disappointingly no one responds. I then phone your kia kempton sales to find out why is no one getting back to find out oh they closed. Fair enough.I go on your useless website where it clearly states book a service, leave your details, someone will get back to you. And to my surprise guess what? No one did. So sad. This I did in Dec knowing my car needs to go. I desperately try and get hold of someone. No one phones me back. I phone your branch east rand either the 28 or 29 Dec. I get the following words: Sorry we are full but we can help you the 3rd. Knowingly this is not going to work as its due now they assure me its no problem at all. So I believed your people again. Im doing it as per how Im suppose to keep in mind as attached my car went in. So I could not do it as I usually do early and if you bothered phoning your customers back this wont happen. So I get a nice phone call today. I need to pay for a service. Now look the lady there well done but for the rest useless.So Im giving this one day to be resolved so I can take my car at the cost of you all not me as I pay for the service plan and I was not at fault as you can see. So one day and then Im taking this further. I will not leave this. I will pay for my brakes. Not the service. My number to get hold of me; **. I expect a call in the next hour. As to how this will be resolved this car is not second hand its not ten years old and its sure as ** has never missed a service and kia kempton didnt say nothing at all. So blame your staff not me. I pay you still and whats sad its 200000 not a 5000 second hand car. This is disgusting to think I wanted to buy another kia when this is the treatment you get when you not at fault between kia and liquid capital? My car will be serviced at your cost. Decide how so I can take it as Im running the km up by having it again your fault. One hour and Im sending it to my lawyer.

During a service oil change at 30,000 miles, I was presented with an affidavit from KIA stating that I must pay $275.95 every 15,000 miles in order to keep my KIA warranty in effect and this had to be signed. This charge is to check the valves for carbon build up. If I don’t do this the warranty will be nullified. This new requirement is 2 years after the purchase of my KIA Sorento. This is a new action after the fact and KIA is charging the customer to keep it in effect. This was not a condition of our original warranty. Since this was the first time it was implemented, my dealer, Martin Swanty in Kingman, AZ discounted this charge to $179.00 plus tax.

I just wanted to share my story. We bought a 2014 Kia. Shortly after my purchase I discovered I was charged $2100 extra for a service contract (100000 mile warranty). We put a large sum down on the car and would have only owed around $6000. When I checked my paperwork turned out I owed $8000. The dealer had charged me for an extended warranty that I didnt want. So I had to return in person to Cancel after almost two months - the dealer finally sent Kia finance a check for $2100 dollars. So I called Kia finance and ask them to adjust my payments - didnt owe as much money on the car and they told me they would not redo the payments because I agreed to the original payment. I had never heard of anything so asinine in my whole life. Turns out we had to get the car refinanced to lower the payment. What a bunch of rude jerks. They wanted me to pay the same payment on a lower balance!

Our 2015 Kia Sorento is sitting with a seized engine and Kia is NOT covering it (even with an extended warranty). They want to charge us between $7000 and $8000 to fix it! After doing lots of research we find out this is the exact same defect that exists in the 2014, 2013 and 2012 which were all recalled by the way! What will it take to recall this?

Hi there, I have a Kia Rondo 2014 LX 4cl. that has only 13000km. My fuel consumption is enormous, I cant go under 14,8 l/100km in the city! There is a problem here. Does anyone has the same problem as I do? I think Kia is cheating on us, as they say the average consumption in the city should be around 10.5l/100km. Im definitely very angry. Kia has been condemned before for false information about the fuel consumption on other models. So can anyone with a Kia Rondo 2014 and the same problem contact me? By the way, this ridiculously high consumption is also true in the summer.

I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.

This car has been great, no engine problems or anything like that. My complaints are the cosmetic issues the car has. The car is Dark Cherry in color. At 21,000 miles and a year and a half later the clear coat is coming off the headlights, warranty will not cover it. Somehow a fly got into the tail light and is stuck on the inside of the part that wraps around the side of the car and can be seen very easily and I was told by the Kia Dealership that its a sealed unit and that should not happen but warranty will not cover it. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. My experience with the car has been great, its fun to drive but the cosmetic issues are driving me crazy.

We have a Kia Borrego that is still under warranty. The vehicle overheated. We stopped immediately and had the vehicle towed to a dealership. The dealership is arguing about warranty coverage, because we may be missing some oil change paperwork. Oil in the vehicle was not an issue when overheating occurred. The last oil change was approximately 500 miles previously. The oil clearly was not an issue when the vehicle overheated. Who can we talk to at Kia to ensure the warranty is covered?

If there is any attorney out there my last post is big. There was a Engine recall due to the engine creating oil sludge. Hundreds of people out of a car and accidents due to the car locking up and shutting down. Consumers are being told its due to lack of changing oil.

Worse car (Kia Rio) ever to buy. Anyone thinking of buying a Kia... DONT. Worse customer service, cheap cars. Bought mine in 2003 after 120,000 kms needs a new Transmission. Door locks are faulty and should be recalled. I have had problems yearly with brakes. I wish there would be a lawyer doing a class action lawsuit against Kia for ripping off so many people.

We bought a 2008 Kia Rondo EX 2.4L brand new from the dealership and opted for the Kia Protect 5 Star plan extended warranty. Thankfully this covered repeated visits for struts and front end parts and included the premature timing chain (not belt) replacement at 140K. At 151K the engine throws a rod through the block. All oil changes performed and documented and reviewed and approved by Kia. However the Kia Protect warranty states two items: 1) Repair will be covered up to the wholesale value of the vehicle (originally I was told by Kia my wholesale value was $1500 but after a month Kia Protect reviewed and increased to $3500).2) Warranty repairs may include new or reconditioned Kia parts but also says at the discretion of the administrator .Response from the dealership: I spoke with the extended warranty company this morning and they gave me a max value they will cover, they will cover to a max of $1479.00, and they will only install OEM Kia parts, which means you would have to cover the difference, and new parts and install you’ll be looking upwards of 10,000.00 which would be a large difference to cover. Your other option is a used complete motor assembly that would be approx. 4700.00 plus taxes installed, but they will not cover any of it. Motor will take a few business days to get to us, then we would need a few days for install.I argued with both the dealership and Kia that may include does not mean must include. However Kia Protect will only replace the engine with a new Kia engine and will not consider a used engine. Estimate from Kia Protect (LGM FINANCIAL SERVICES INC.) The estimate is as follows: total estimate $9484.60. Kia protect: $3500 including taxes. Remaining balance to be paid by contract holder: $5984.60. There is a $500 difference in the amount if the head does not have be machined. Escalated issue from Kia Protect from adjuster, supervisor and manager to no avail. Will be looking for a new vehicle from someone more reliable that stands by their product.

Kia 2013 Optima Hybrid: 7/17/2015 - Drivers side rear passenger tire blowout on 405 freeway, exit 18. 7am, Costco Fountain Valley, had air pressure check. Got on the freeway and had a blowout. I rotate tires and have tires inspected every 6 months. I have about 28k mileage, the tire was rated 9 on inspection. I was very upset because I nearly got killed if not for the kindness of this lady who blocked traffic and escorted me to the shoulder.The previous week, I had my car inspected and I had a slow leak on the side. The Kia dealer suggested I replace the tire. First blow out, I manage to get car to Pep Boys and got a replacement tire. To my horror, I found out I did not have a spare tire. The blow up patch was useless. I asked Pep Boy what was the cause. They said NO nails or apparent cause. I replace tires with same type. I thought it was ODD that a new tire on a new car would blow up (I purchased my Kia Feb 2014). In less than a year, I had to replace a tire.When 2nd tire blow out happened, I decided to replace all four tires with Bridgestone. I dont know about you but replacing 3/4 tires on a relatively new car is unheard of in all my years of driving. I have had tires lasting me 70-75 miles. The shredded tires fell apart around the whole seam of the car in inner circle just above the rims.

9/23/2015. This dealership ordered me a replacement tire for my new 2015 Kia Rio LX sedan after only 775 miles put on the car. A steel belt/Nylon cord came apart inside of the tire. Their service adviser was to contact me when the tire came in. On 10/09/2015, I contacted my salesperson about this issue and he got me the service manager. Service manager told me tire had been there for some time. He made an appointment for me that afternoon to come in and have it taken care of. Arrived at the dealership and the same service adviser waited on me. His attitude was pretty bad when asked as to why he didnt call to say this tire had come in for replacement. Worst customer service ever at a car dealership on a new car to say the least. Unknown if I shall go back to them because of this experience.

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

Kia finally accepts responsibility for their engine failures!!! Only took them a few years! Now all those owners who paid out of pocket can be reimbursed. All the owners who are paying for a car they cant drive because they couldnt afford the $8-10k cost can finally get their car fixed. Not everyone got lucky and was able to produce every oil change receipt and was covered under warranty as I was. Never mind putting millions of peoples LIVES AT RISK due to sudden engine failures at high speeds. Never mind all the time and money lost to missing work, paying for rental cars, and NEVER MIND THE DIMINISHED VALUE OF THESE CARS!

I bought a KIA Rio because I needed a car and first they charged me way too much around 10,000 dollars for it when it had 55,000 miles on it and on Kelly blue books, it only cost 5,000. I had it for a few days and the starter went, they fixed it but then about 2 weeks later the starter went again. This little car has problems kicking into gear as well. To me it is not a safe car and when driving it I feel as though it is a deathtrap. I will never buy a KIA ever again, I would like to get rid of it but unfortunately I am stuck with a payment. So if anyone knows how I can get rid of this junk car, please let me know. But KIA is definitely not safe rated for me.

I contacted Kia 940 N Wesleyan Blvd, Rocky Mt, NC 27804 (252) 937-2222 regarding a new car I purchased 2 years ago. Since I have been issued a permanent company vehicle and never drive my personal one anymore, I wanted information regarding what selling my Kia back would be. Not only did they promise to return my call with information more than twice, which they failed to do, when I did continue calling and eventually speak with employees they gave contradictory information, were on the defense and condescending. One of the employee even mentioning a situation from 2 days after I purchased the car when he was very rude to me regarding a surprise flat tire one morning on my brand new car and the road side assistance policy that I got when I acquired the vehicle. I have taken great care of my vehicle and have made all my payments on if not before they were due, but from the moment I purchased the vehicle to now, I have hated having to call the dealership regarding anything due to the poor customer service. I can not wait to be rid of all reasons to have to contact them again.

This is the second KIA I have bought. The bumper I needed was the wrong one. When I got the right bumper, the brackets were not with the part. This tells me I will not ever purchase another one. I have recommended this car to a lot of my customers, and I will certainly will not do it any further. I will tell them to steer clear of KIA.

My elderly mother has been pressured into buying an extended warranty that she did not need. She already has a 10 year warranty. They sent her card after card, and they called her so many times until she buckled under pressure after being told she had to have it! I am furious. I would say that they have dishonest sales tactics.

I have gotten no help or updates from either the Moritz Kia in Hurst or heard back from anyone from your office. Im now being told by the dealership (18 Sep, 2015) that the vehicle is not cover under the 100k miles warranty! I would need to pay $1999.94 to get my car out. Why was this information not convey to me prior to all this work and time being spent on the car? If this was communicated to me ahead of time, I would have had my local mechanic correct your issue in less than a week for less the half the price. When the mechanic opened the hood did he not noticed the radiator had been replaced?Just so I have the sequence of event correctly stated: 02 August 2015, my vehicle overheated, with all ORIGINAL equipment. I have towing receipt. Vehicle has been in dealership since 05 August. 21 September 2015, I was told KIA will not Honor 100K mile warranty because I had replaced the original radiator that had leaked (AFTER the engine overheated). I never experienced such bad customer service. Bad practice... First and last time I will buy a KIA.

2004 Kia Sorento with 60,000 miles. The left rear axle bracket has rusted through and broken. This is a very serious safety issue. The design and manufacture of this particular part is defective.

Kia finance ruined my credit & on the repo list. I dont owe a payment. 6 months no payment on contract, Kia admits their mistake, but after 5 months and dozens of hrs on phone, they cant fix it.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

I received a safety recall notice from Kia about my Kia Rondo. I e-mailed the letter to Ed Voyles Kia in Chamblee, GA. There’s no response up to now. I called the dealer at one time and the service department told me that my car was not in the recall - the air bag light is on all the time I drive my car. Please tell me what to do.

I went to South Shore Kia on 2/3/18 after waiting over a week for an appointment. My driver’s side indicator stays lit even when the car is turned off. I got there and I had to sign for a 169.99 diagnostic fee. I asked about my warranty and the service employee said they have to look it up. At this time no one told me the warranty expired less than 1 month ago. I get a call 3 hrs later stating they have to charge me another diagnostic fee which would be 169.99 because they were not certain of what was wrong. Four hours later when I did not get a call I called in to ask what had happened and they stated they would get back to me. Another hour goes by and I receive a call that they fixed the harness in my Sorento but it didnt fix the issue, then proceeded to explain what I needed. I immediately called my husband who went down to the dealership. Like magic when he asked to see the part they fixed and why they were charging 2 diagnostic fees and 169.99 an hour YES an hour, the bill amazingly shrunk from almost 1400.00 to 185.00. If I would have went down there they would have taken 1400 dollars from me because I didnt know about cars. My Sorento is still not fixed as I now have to pay out of pocket for everything as my warranty is up. And as per Jacob at Kia Consumer Affairs I was told when I bought the vehicle when the warranty would end and they do not have to send me any notification. They do not have to respond to my complaint but it will be addressed, somehow. So I have to fix my car which I had for less than 2 years with NO WARRANTY. Also Kia Sorentos do not have fuses so something as simple as a headlight or indicator that needs to be fixed cost over 800 dollars as I need a body control module (computer) to work headlights. I may not fix cars but how is this affordable for anyone? I believe this is the only car made this way. Are we still in the 50s and 60s. When will companies be penalized for this type of behavior? I am appalled and saddened that I have to include a man in my affairs because I am not equal. And for headquarters each Kia is a independent franchise so they are not responsible for the dealerships behavior.

In December 2014, I was seriously injured (including a broken back...) in a 2015 KIA SORENTO during a frontal crash because the car malfunctioned. Upon impact, none of the airbags deployed and duly filed my complaint with NHTSA. After my complaint, there were 3 others filed with the most recent being March 2016 where another person got injured because the airbag DID NOT DEPLOY. Even though the IIHS (Insurance Institute of Highway Safety) identified this problem as well as potential injuries to the driver during its SMALL OVERLAY CRASH TEST - THE MANUFACTURER (KIA) still FAILED to conduct necessary defect investigation and recall on all existing 2014/2015 KIA Sorento models that have this defect which creates and heightens the risk of potential dangerous injuries because few consumers are aware of this as NHTSA gives the 2015 KIA SORENTO a five-star rating on a test that was conducted in 2013 because both the 2014 and 2015 models were in fact, almost identical WITH minimal changes.Due to the IIHS crash test results and POOR rating the 2014/2015 KIA SORENTO models the manufacturer received, it went to address these problems by redesigning the 2016 Sorento without notifying or identifying or repairing the defects in those defective vehicles currently out in the market. IT IS ALSO EXTREMELY NEGLIGENT AND IRRESPONSIBLE OF NHTSA TO POST AN ERRONEOUS 5-STAR RATING ON A POTENTIALLY DANGEROUS VEHICLE.

The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!

So in 2013 I get a brand new Kia Forte EX with 42 on the OD. I’m thinking it’s the stuff blue tooth, power windows, all the goodies including satellite radio. The guys at the dealership told me, after 6months trade it in, I love it so much I didn’t and now I’m stuck with it. Now it’s 2019, since 2015 I’ve been having to change out headlights, brake lights, tail lights, two batteries in 2019, and get this about 6 months ago I started smelling a burning smell, well turns out the backlight in back windshield the bulb to it had exploded and the wire had started to burn. That ain’t even the half of it, since 2016, the lights come on by themselves at night. I picked it up on my house camera I have outside. They just came on, and since 2014 acquiring signal regardless of it being satellite am or fm or a cd. And it don’t stop there, LOL. Omg I could cry and rip my hair out. The speakers go in and out and crackle. The door seals leak. When I turn my steering wheel or put on the turn signal radio acquires signal, cheap interiors that don’t withstand anything. The drivers seat gets hard after a few years too. The lights flicker when I drive sometimes, a big electrical problem... One that goes through the whole car and is a very expensive fix. Oh and wait my shift knob broke. It broke! How does that happen? Cheap paint, this is cheap, an overly cheap car for what they ask for them. When I use my AC, the brakes act like they don’t want to work. I put the car in park once and when I got ready to get out it started to roll back. And guess what the dealership has changed out fuses and harnesses and other stuff re the lights but somehow can’t reproduce the other stuff so I started making videos and keeping the ones from my security system. Even after an oil change I get nasty smells coming into the car. They even changed the filters. I pray my next car won’t be a Kia. And the gas mileage it’s horrible. Don’t fool yourselves.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

For two days my new vehicle with only 23000 miles was having trouble starting. The second day was a Saturday. Since this happened to me after 5pm on a Saturday there was no one at the service department. I spoke with an operator who had NO IDEA how to help me or who to direct me to. Frustrated, she directed me the 24 hour road side assistance. I called them and they too were unhelpful. They told me the only thing they could do was tow my vehicle. I said, My vehicle is running at the moment, so where would you tow it to? I asked if road side assistance could come check my battery and was told NO, the ONLY thing they can do is tow your vehicle. Since that would be of no help, I drove to an auto zone. Within 2 minutes a representative from their store was helping me and CHECKED THE BATTERY, which was DEAD. Having no choice but to replace the battery AND no assistance from ANYONE AT KIA, I had to purchase one from AUTO ZONE. Once home, I learned the battery is covered under warranty. Auto Zone would not take the battery back as it had already been put in. I was told that you might be willing to offer the customer service I did not receive in the beginning by refunding the money I spend on a battery. I called my customer service representative and he told me his hands were tied. What kind of service is this? Does KIA care more about $119 than customer service?!? I bought a KIA thinking that the customer service and vehicle would be better than those I have had in the past. So far, I am not thrilled with my purchase.

I bought a Kia Sorento based on their claims of safety and all the airbags they have. In Dec I was in an unfortunate accident. Luckily my children were not in the vehicle. I was hit from all sides by multiple vehicles. NOT ONE AIR BAG deployed. The passenger side doors were on the seats and the frame between the front and back seats was split in half (right where there is an airbag). Kia said that in this situation the airbags are not designed to deploy when hit in that fashion. So they are claiming no fault. The vehicle was totaled. If Kia is so safe with all their airbags and I was T-boned and hit from all sides then what type of situation do you have to be hit in in order for them to deploy. DO NOT TRUST THEM.

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisees/network that Kia seem to be straddled with.On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kias best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.Unfortunately, Jason (of Kia USA Customer Service) didnt follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, sorry Mr. ** and Ill do what I can, which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didnt and couldnt do anything). Amazed, shocked and insulted -- my car still wasnt fixed.So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldnt provide a loaner car because I waited a month to have them get some parts in to do the work? It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers dont need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues Ive raised (and youll love this) are operating within manufacturers parameters. I was told that the 4WD hang up sometimes when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. Its something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! Ive owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and Id be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80s to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality! Considering the service so far (or total lack thereof), I dont expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USAs total lack of interest in assisting me with their independent dealer network and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldnt bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensees relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didnt have on-line), and Smithtown Kia.Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort Ill have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

I bought a new Kia Soul 2012 model in 2013. In October 2015 the auto transmission stuck in 4th gear while I was traveling at 80 kph. I took it to the dealer who said they couldnt find a problem. It rectified itself once the car was turned off. The problem happened on 2 more occasions and on the 3rd, I arrived at the dealers with it stuck in 4th. This time they fixed the problem. That was back in October. Yesterday (3 months later) it happened again! I phoned the Kia line and they said to take it to the same dealer but I am NOT happy with this! I like the car and it is still well within the 5 year warranty period so I think a replacement car is in order! How do I get beyond the (non) helpline and the useless dealership!?! Any suggestions would be greatly appreciated.

BUYER BEWARE!! This is intended to strongly express a ZERO rating of Corporate Kia, as they refuse to stand by their products and are hurting their dealerships in the process. We have recently become part of a VERY large group of Kia vehicle owners with known defective engines and Corporate Kia refuses to rectify the issue of their poor quality!! We own a Forte with ~79K miles on it that is well kept. When the engine just recently began a loud knocking sound and a timely engine recall notification came to us, we brought it to Kia. After charging us $135 for a diagnostics fee and having our vehicle for literally two weeks (stating that Corporate Kia had been hacked and their systems were in disarray), only to ultimately tell us the engine recall issue DID NOT apply and it would cost us $8,250 for them to put in a USED engine!! Yes, $8,250!! They also stated that our vehicle had been serviced by Kia all along, but that the engine was junk?!? There are many Kia models already in lawsuit settlements for this defective engine issue that surfaces later on, but it is not on the Forte yet. Do a simple Google search and you will discover this. If youre thinking of purchasing, please do your research first, as there are many other car manufacturers out there who do not have this devastating design defect that leaves the owners with big $$$ expenses and no recourse. How Corporate Kia can ignore their consumers and poor quality like this is highly unethical and is why I am posting this!

My 2013 KIA Souls clutch blew up at 11,000 miles after purchase. KIAs service department located at Temecula, CA said the warranty does not cover the Clutch because it is a worn item. So I paid the $1,544 for a new one. The replacement clutch grinds in first gear after just 2,000 miles. A friend, who happens to be a top notch auto mechanic, said it has a bad release or throw-out bearing. I can get by with this problem if I use unorthodox methods for shifting in/out of first gear. A mechanic for KIA said the clutches were built to last for 40,000 miles prior to recommended replacement.I contacted the Lawfirm McCuneWright, LLP and they may be interested in a class action lawsuit. They have sued and won huge lawsuits against Hyundia/KIA in the past. I noted there were 1,360 complaints against the clutch, alone (from forums, blogs). Forcing Hyundia/KIA to recall all KIAs/Hyundias from 2010 to 2015 and refunding the clients money would bankrupt them. I have a legal career of approximately 35 years. Hope my experience helps somebody.

Our 2012 Sorento was serviced by the KIA service department where we bought the car. We were driving in town at 35 mph when the engine just stopped. The engine had no warning lights and no noises. We luckily were near a parking lot and were able to coast in. Called the KIA service to receive the car and diagnose the problem. They tell us the main engine bearing failed and we will need a new engine. If this is a problem KNOWN to KIA, they should replace the engine for us. At no cost. We had a Subaru Forester for 260,000 miles with absolutely no engine problems! I think this needs more investigation.

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

I have a 2018 Kia Sportage that has air vents peeling. I went to the Kia dealership and was hoping that the warranty would cover this fix, but that was not the case. The Kia dealership told me the vents peeling is the cause of the chemical reaction with the product that I was using. I have detailed my cars since the beginning of time...and have sworn by Meguiars Supreme Shine. I still do, and I am certain it is crappy vent material that Kia has.I contacted Meguiars and their customer service said that all their products are water based and it is impossible for this to happen. I have used the Supreme Shine on all the rubber/plastic material and nothing happened to the rest of the interior, except the air vents. So, I called Kia Consumer Assistance Center and Lisa answered... Hoping to see if they will stand behind their product and find the solution. Lisa said for me to go to other dealerships and hopefully get them to find a solution in my favor. The worst customer service and the worst product on the market. The warranty they offer is fake and unworthy.

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

We will never buy a Kia again. We have a 2011 Sorento and the 100,000 miles or 10 year warranty only applies to the first owner. We bought the car at 1 year old with only about 18,000 miles on it. The second owner warranty is only up to 60,000 miles. The transmission failed a little over that. I started looking and found the Kia Sorento does have a lot of transmission problems. They are fixing some of the 2-wheel drive Sorentos but as of now, not the 4-wheel drive. We took it to the dealer and was told they may do a good faith fix. Of course they came back with a NO. We had no choice but to pay $2400 to fix it. I have also read that people are on their 3rd transmission, so I can see why Kia only guarantees it for 12 months. They know it be break again, so we will sell it very soon. I find this completely unacceptable for a well kept 3 year old vehicle.

Firstly, let me start off by saying this is in regards to the Kendall Kia located in Miami, FL. I was initially greeted by Anika, salesperson, who is a great girl with lots of sales potential. Eventually, I left the dealership in my new 2012 Kia Soul. One (1) month later, I had the pleasure of speaking with the owner, Mr. Rod Rifai, after being unsuccessful at receiving a call back from any available sales representative. That conversation was trying, to say the least. My question for Mr. Rifai was when could I expect to receive my tag, as my temporary tag was expiring the following day. Somehow, that simple question turned into a screaming match between the two of us. He attempted to insult my intelligence throughout the entire conversation. I had to raise my voice just to be heard over his tirade and this was from the owner of the dealership.At the end of the conversation, I was promised that following Monday that Mr. Rifai would personally investigate the delay with my tag and get back to me. To date, I have yet to receive my tag or a follow-up call from Mr. Rifai and I am now on my second temporary tag. For obvious reasons, I will never recommend this dealership to anyone after my experience with the owner. He should not be in the business of customer service and, in my personal opinion, a hospitality class would do him wonders.

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership alone to purchase a vehicle. I dont feel a man would have been treated the same.

Below is a letter I sent to the KIA corporation on behalf of my father.Good day, my name is Brent ** and Im currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. Ive been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my fathers new purchase. Being deployed, Ive had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one Im seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.I dont want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. Im disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didnt try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I dont care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

This car, Kia Sorento, car rides good, good on gas, reliable, comfortable, nice salesperson, service was great. Fits my needs and overall design. The color and options were easy to choose from. All and all a great car to drive.

This has been the worst experience with a vehicle. My high pressure fuel pump went at 82000 miles and they will not replace it. Cost of 833.00. I had the car for less than a year. I have 3 kids and take care of my car. I will never buy another Kia.

We have a 2013 Kia Sorento we bought in 2012. Last year my wife informed me 3 different times that when she would back out into traffic after picking our children up from day care, the SUV would stall. It was inspected by Kia a few times. They were not able to find anything wrong. They took out the electric starter thinking that was the problem and put a new one in. We had no issues until this year when my wife backed out and almost was rear-ended. I went in to Kia and spoke to the manager where we bought the Kia. They informed me that they dont know what the problem is. They are not able to reenact the stalling, so nothing happens. What is frustrating is I called Kia Canada and all they can do for us is Record the issues that I have had, nothing else.What is it going to take, for my wife to back out into traffic and be rear-ended after the Kia stalls? I have a 3 and 7 year olds still in car seats. As a Father and husband, my blood boils to think that they have no idea what is causing this which puts my family in imminent risk. And having a factory warranty that is no good to me? My family is everything to me. I feel trapped as I cannot afford to lose 10 to 12 thousand dollars if I sell. I cannot justify selling the vehicle to someone else as I cannot, nor will be responsible if the vehicle stalls and someone gets hurt or worse, killed. So I pray!!!

I had a 2007 Kia Sorrento. I say had because the engine blew up. Actually it failed because of a defective part in the engine. It had 90,000 miles on it and Kia refused to do anything. They should have replaced the engine at their cost but no, I suggest to split the cost with them, but no. This claim went through several levels of the corporate customer service, and they were not helpful at all. All this took weeks for them to investigate, which they actually did nothing. This should not be the way they treat customers. And let me say, I own another Sorrento, I have recommended, and friends and family have bought several Kia. No longer do they get my support.

I have a leased Kia Soul with just over 10K miles. Oil changed and not even darkened. Was driving to pick my son up in WVa. From home, a 6 hour ride. Picked him up, stopped, got a bite to eat and headed back to NC. Drove an additional 2 hours. Engine just stopped. Left my son and I stranded in middle of nowhere in WVa. Car was towed to dealer in Charleston where I have been told I must have struck something in the rode. Busted radiator! I never hit a damn thing not even a pot hole! Had to get a rental to get back to NC. I have no eyes on the damage. Asked for pix and have received none to date. Does the term rip off mean anything? The first service manager stated they saw no damage of anything being struck... Now the second one says yes! This is crap! Now my insurance says they may not pay to have the motor repaired/replaced. So I may have a car that Im paying a monthly rental fee on that doesnt run! What happens when the rental agreement expires?

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

Kia Sorento wont start. When I get in the car to start it and push the button, everything on the inside will come on, but the engine wont turn over. I have been stranded 5 times this week, and now the piece of ** is sitting in the parking lot at work and wont start. Sometimes, if I sit there long enough, I can get it started. Several months ago, I could not get it started. I called Kia Emergency rescue and a wrecker driver showed up. He got in the car, pushed on the brake (to the floorboard) 3 times and it started right up. He said that this is a common problem with Kias and that is how you get it started. So - that is what I have been doing, but the problem is just getting worse. Two weeks ago, I was headed out of the office to my daughter in labor, and guess what - it wouldnt start. After about 15 minutes I got it started. I called service at the dealership where it was purchased, and at first they denied it, then the lady on the phone said that Kia was aware of this problem. I asked her why were the consumers not made aware of this. She had no answer. Earlier this week, again it happened. I called Kia direct and filed a complaint and was given a case number. Of course, they deny any knowledge of this problem. They asked me if I wanted the car replaced and I told them yes, but not with a Kia. That didnt go over very well. So on a Saturday, I have to get a ride to my office, pick the piece of ** up and go to the dealership with it. I have already been told they wont give me a loaner car. We will see about that tomorrow. I am very disappointed with this vehicle. Oh yes - the 3rd back up camera is out. This car is only 1 year old. Do not buy Kia. They do not back their product! As soon as I can, this thing will be traded for a more reliable vehicle.

I am writing for my roommate **. She is not in the best health. One year ago she bought a 2008 Kia Rondo after her 2006 Kia blew up a few days after the warranty ended. This Kia was a certified used car which means to us it is just a regular car. The first day the rear door was stuck. The dealer had to cut the door off to open it and replace the door. They paid for it. Since then she went to get it inspected and the front coil spring had broken, the brakes all the way around are completely shot and an exhaust pipe is leaking before the cat converter. They refused as well as Kia to repair anything since it is out of warranty. She bought an extended warranty which is useless, since in my experience, they never pay for anything. But since the car was coming from one of the largest dealers in the area we thought they would stand behind it... What a joke!!! One other thing that slipped my mind but it is not something they would fix anyway. I was driving on the interstate last summer with cruise on at 65 mph, got pulled over and got a 200.00 ticket for speeding at 95 mph. I paid the ticket and got the charges reduced so as not to get my license suspended. I guess we will have to pay for the repairs, but both Kia and the dealer will lose our business and everyone we know as well!!

This vehicle has had over 20 major repairs and/or factory recalls in less than 60k miles at over $20,000.00 at retail. The problems are still there and they refused to resolve the issues during the last year of the warranty. I hired a lawyer and was paid for my inconveniences along with a promise in writing to repair the issues. I took it to a dealer and the factory Kia Service rep refused to inspect the vehicle. Paul ** is the National service manager and a pathological liar. This vehicle (and many other Kias) were given the lowest rating ever by J.D. Power and associates. In other words, they make very poor vehicles, using the cheapest of materials, and refuse to honor the written warranty. I am forwarding a substantial file to senior executive managers shortly to ensure that they are aware of the policy practices of staff like Paul, who is orchestrating fraud, with intent. This will also ensure the company cannot claim ignorance of the behavior of a rogue employee. It is clear this company is committing fraud on a massive scale and is well aware of this. Interestingly, Hyundai behaved in the same fashion, about 15/20 years ago, and were almost bankrupt as a result of consumer backlash. All the execs and directors were eventually fired. It is time for the same to happen to Kia execs. Hyundai owns the majority of Kia shares. It should be noted that Kia recalled 146,000 vehicles last years for airbags which did not work. My vehicle eventually got a similar recall (not included in the large recall). Kia and its dealers were aware of the airbag issues but refused to act upon it until they were forced to do so. In other words, they are responsible for possible deaths and/or serious injury to many people who trusted this company to behave ethically. They do not. They were aware of the airbag issues years before the recall was forced upon them. We need to start a large program to warn the world of this companys willingness to defraud and to injure without concern. If everyone starts talking on social media about the phony warranty and the inherent problems of all Kias - we will bring them to their knees - where they belong.

After my 2016 Sorento stopped shifting out of park. It was towed 3 hrs to the closest dealership. I was told there was a rental vehicle reserved and covered in a neighboring town. After leaving work and getting a ride to pick it up I was called the next morning being told there was a mistake and the car had to be returned that afternoon or else I would be charged. I once again left work early to race up and get it returned before closing. The next day I was told that there were gas charges to paid on my end. To which I explained that I would have never picked up the car that was in my position for less then 24hr and was only driven from budget to my house and back if I wasn’t told to! After calling Kia Canada to see what could be done I finally received a call back 3 days later with a “sorry but there nothing we can do”. A week goes by and my car is now worse then it was with a secondary part now backorder. They say I can get another rental. But they will only pay for a tiny hatchback this time. This was after hours on hold, speaking to different agents who kept passing me back to Elliot the first agent I dealt with, who kept not returning my phone calls again!!! He then told me my remote living and size of family does not matter to him, Kia offers to help but do not have to do anything for me. I was laughed at when I said I was upset and asked to have my call return ASAP. Worse customer service ever!!! Although I have enjoyed my car up until this point it is not worth the dealing with such a horrible company. I am getting rid of my car immediately and I would never recommend to anyone to buy a Kia.

Kia overall is a great affordable choice. We have owned 2 Kia Souls and 1 Sorrento. The Sorrento is roomy and versatile. We have 2 kids and its been a wonderful family car. The fold down third row is great for when we need the extra room for groceries. We have taken the car on many road trips and find it very comfortable to travel in, even with small children. We feel safe in it and enjoy having it.

I took my car in 2 months ago. My speedometer had stopped working, was consistently reading 0. In addition my passenger side blinker wasnt working. Also my seat belt had frayed. They checked into it, sent it home with me that day, said the computer didnt see anything wrong with the speedometer so it must be the cluster. We will order one in with your seat belt. 1 week later I received a phone call. My seat belt was in. I didnt want to lose my car twice so I said I would bring it in when the cluster was in too and was told she would get back to me. One month later I take my car in and ask about the cluster. Ive been driving without a speedometer too long. Turns out they needed my car in the shop to ship current cluster away, would have been nice to know! So it took 2-3 days, the rental was great and they said come pick up your car. Its fixed. They changed 3 light bulbs apparently, only the one signal was out though. And it cut in and out so I didnt figure bulbs did that but whatever. And the cluster was changed. I love how no one tested it!!! I was doing 0 on the Hwy home and called them to say its still doing 0 and my blinkers not working. So I had to go back the next day. They said they would look into it and call me. I asked for by 3:30 cause I had to pick up my kids with it or a car. At 3:30 the masters of communication at performance Kia had not yet called so once again I had to call them. A poor lady answered said they need my car to figure it out and the guy had already put me down for a rental. Thanks for telling me. Also thanks for not verifying with enterprise that they had a car. Wound up going through national, once again their customer service was great! Loved the rental. And had it not been for the people at national leaving me a voicemail and text message, I would not have known my car was ready for pick up. And if I got there any later than 4 Id have to pay that day myself (this message was at 2). I realized later I had one single missed call from Kia at 1:02 and no message was left and I dont have my phone on me but was consistently checking my messages! I had to cancel my appointment that is necessary for me to attend every two weeks to have time to get there. I get there they tell my speedometer had stopped working because of my accident. This accident they keep telling me about is me banging up my bumper on a snow bank 1 month after I got the car 2.5 years ago. So tell me how my speedometer runs off my bumper! My ex is a mechanic there is no way that could happen. They are attempting to cover their butts for their faulty wiring after they went through various parts and clusters. Needless to say once more they have sent me home with an unsafe car that they told me was safe and driveable!!! Due to their inability to navigate their own electrical system I now have absolutely no lights on my front driver side (Fog blinker and headlight all out completely illegal!! And it was fine when I brought it there.) and my passenger front blinker is still out. The customer service manager was rude and its impossible to communicate with ** who make it seem like theres never a problem and if it is its your own fault. Currently awaiting Kia Canadas call back because they can have it towed in because Im not getting in an accident because they continuously test life and ability to not get ticketed through their inability to do their jobs and test stuff before they send it home. :( Im just sick of the same problem and cant get anywhere with this! Im at a standstill.

I am so disgusted with the language in your commercial on American Idol. I hope someone in your company goes to jail. How do you think I or anyone watching would feel if Ford Chevy or Toyota, Coke, etc., used language such as that used in your commercial last night. Which so called genius, I wanted to use a worse word, decided to use one of the most profane word sets in the English language as a descriptor of your product. I would have considered a Kia as our next car. As of right now, I would never enter one of your showrooms. You owe America and me an apology. What a shame. You are better than that.

Kia says that I am not entitled to a rebate that has recently been given out for their vehicles, not providing the MPG that was claimed. The sticker of my vehicle claimed 34 highway/28 city, when in actuality, I am getting about 30 highway/25 city with an overall average of about 27 MPG with my driving habits which are conservative. All other Kia Souls are on the list to receive a rebate, but mine is not. Funny thing about it is that I remember thinking that I wasnt receiving the advertised MPG long before all of this became newsworthy. Thanks in advance.

To understand this KIA dealership in Burton UK, I need to back up a bit. I saw a car on the internet and arranged to view it. On the agreed day I checked to make sure that he car was still available and they said yes. I set off by train from Coventry UK. I had to change at Birmingham UK to catch a train to Burton. At Birmingham I got a call to say that the car has been sold. This sets the background to my subsequent dealings with KIA in Burton. They apologized and promised to let me have first look at another car. (With hindsight, I should have declined.)I did look at another car, the salesman told me that the car had had only one previous owner who gave up the car because he had epilepsy. We negotiated and agreed on a price based on what I had seen of the car and what I was told. He told me that (1) the car will be checked over and serviced (2) I will have two year free service in 2015 and 2016. When I received my V5C form from DVLA, it had two previous owners. I sent a text on 17/11/14 to the salesman and he did not reply to my query that he told me the car had only one previous owner from October 63. He did not reply.One morning as I was driving along the road I found that my windscreen washer had frozen. The temperature was barely -1 deg Celsius. When it thawed, I noticed that instead of the normal windscreen solution, it was pure water. Alarm bells started ringing. I checked the Service book and it was not stamped. I then wondered why the boot light has never come on.I wrote with a list of complaints to the CEO of KIA including that the car had not been serviced. My complaint was passed on to the customer services department saying that the garage was only obliged to top up the windscreen washer (with water by implication) and not to introduce a solution that lowered the freezing temperature of the windscreen washer. I found that astonishing. On the question of previous owners, because I had no documentary or audio evidence to support what I claimed was the gist of the conversation, that was dismissed. Apparently the bulb in the boot and had burnt out from use... by whom I wondered? They asked me to return the service book so that they will stamp it. I refused. I asked whether the two year verbal agreement on servicing the car still holds. No reply. I am intending to send it for servicing and bill the garage and if they refuse to pay, Ill try the small claims court. I paid for the car based on the information given to me which they deny. What should I do? Can I ask for my money back or reach some form of compromise? I also tend to write to KIA in Korea to complain. I suggested to the customer services that the point that the service book was not stamped is evidence that it was not serviced. There was no counter argument. The scan of the service document carried out had no page number so it could have been written any time. What can/shall I do? Anyone have the address of KIA in Korea?

My mom has a 2013 Kia Soul. My mom does not drive on the freeway nor does she travel. She is retired and only drives around town. The car only has 30,000 miles on it is 6 years. She gets it maintenance on time at the dealership only. Last year the car started jerking and jumping when you would step on the gas while you were driving. She took it to the dealership. They fixed it, now this year the car is paid off and my mom has moved to Arizona from California. The car is doing it again, and now the engine light is coming on. She now has to pay big bucks to get it diagnosed and fixed maybe. My point is. After buying a new car off the lot, loving and caring for the car by way of dealership only like they suggest, using the best gas, and very low mileage, this car should last forever! So KIAs in my opinion are ** cars, now my 71 years old mother has to be dealing with this instead of enjoying her retirement. IM PISSED!

Performance and customer service from dealership: I was never given a chance to drive my New 2012 Kia Rio by the salesperson. Being a woman, I felt they took advantage of me. No test drive, who does that. It was a cash sale. Yes, thats right. I shelled out a cool $ 19,924.05 and now, I am getting treated like crap by the local dealership. I was not told there was not a spare in the trunk. So all this time I m driving around thinking it was a spare not a box and a small compressor that doesnt work. It took me having a flat on a cold snowy day with my baby in my car. They refused to send a courtesy shuttle for me and kept giving me the run around. I then called for roadside service which showed up 1 hour later. I could change the tire and the hole was too big to fix with the so-called repair kit, what a joke. That is just one issue. Second complaint, the gas mileage is not what the sticker price claimed. I spent too much on gas with that car. And third complaint is the car drives lousy and rough, it doesnt even drive like a new car, no smoothness, and I feel and hear every bump in the road. It has a pull and drives real slow and doesnt take a hill at all. The car has no power at all. What liars to get a sale. These people should be ashamed of themselves. Poor service and no care for the customer now that they have got my hard earned money. Do I take a loss and trade or just sell the car out right and go to another dealership? I knew I should have gone to Ford. I guess you live and learn you people are real jerks. Now, they have my car that was towed to them. They have no tires on hand and had to order one at my expense, $100.00 to be exact. And, they refused to give me loaner car until this issue could be resolved, but I raised so much beef with them they finally obliged me and gave me a used Sonata to drive. That is the least you could have done. Do I sue or wait and see what Kia is going to do about my car. Twice they tell me nothing is wrong with the car, I drive it daily and I know that there is. I even had my son fly in from Virginia to drive it. I figured maybe it was operator error. Wrong, it is that cheap made car which should have been recalled in my book. The overall performance is shabby to say the least and has no high quality performance and for a 2012, it drives like it is 6 years old or more.

I purchased one of the first 2011 Sorento vehicles. It has the worst ride an SUV could have. It is so rough that it is hard to keep it on the road when I drive it. They upgraded the shocks in the 4th quarter on all the newer Sorento. They tell me they have no plans of upgrading the old ones. This is not right! They know that there is a problem if they updated the new ones. They need to take care of their customers.

This car has a defect that Kia is not telling consumers. If you try to turn into oncoming traffic and hit the gas quickly this car will actually stop in the middle of intersection and leave you there while the POS Traction catches up with the engine. Very unsafe. The Tech from Kia has informed me that there is no fix and they all do it, so his remedy is to just take it easy and be careful when entering intersection to make sure you leave lots of room before pulling out... I could not believe this and I want to warn other consumers before you spend $65,000.00 on a car. DO NOT BUY THE KIA K900. Its a death trap waiting to happen. I am getting rid of this car ASAP before I end up in a very serious accident Killing some innocent people or my family. DO NOT NOT NOT BUY THIS CAR.

Nothing but harassment and terrible customer service. We purchased the Kia Soul in 2011. We love the car and havent really had any problems with it at all. Our nightmare comes from Kia Motors Finance. After being laid off of a job we had to survive on my wifes check. She has recently had knee replacement surgery putting her out of work and reducing our income to that of a disability check. Needless to say, it has become a struggle to make ends meet from month to month and our payments have suffered. Kia claims they are willing to work with us on the matter but by that they mean constant harassing phone calls demanding money. After finally getting another job, we are able to start working on catching up on our payments. However, we woke this morning to discover our car is gone.Time and time again I have tried to explain our situation to Kia Motors Finance. Time and time again it seems my words have fallen on deaf ears. The only work with you method these people know is the constant barrage of phone calls (several calls a day) asking when we can send payments and even more ridiculous, how much we can send. Even after managing to send a total of $700.00, we continued getting these calls. The associates are rude and unwilling to actually help anyone. They speak to customers with the attitude that we are being a bother to them or they have something better to do than talk to you about your situation. My intent to send another $550.00 payment has come to a halt with the disappearance of our car. If someone isnt actually willing to work with us and I lose my job because of no transportation, Kia will not see another penny of my money which is of no consequence to them being a multi-million dollar company. My late payments are not going to send these people spiraling into bankruptcy. After this car gets paid off I will never buy another Kia again or recommend it to a friend not because of the quality of the car, which is excellent, but because of the poor quality of customer service at the finance department. They need to re-think their methods of customer service or re-train their representatives whose lack of compassion and inability to listen to their customers is a large, oozing stain on their reputation.

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

I bought a 2010 Kia Rio at the end of September. I havent had the car for two full months yet. I only have made one payment on the car. Already, the car needed the breaks and the gas pedal fixed. First, the arm rest was missing and I was told that it would be ordered and be ready in a week. It took them two weeks to get it to me . Now, when I got in my car the other morning, my headlights wouldnt come on at all, only the high beams would work (Remember, I traded in a car that had headlights that did the same thing, thats why I got a new car.) When I turn on the air condition or the heater, the motor vibrates bad. I have spent two days on the phone with Kia, where I bought the car, to see that they get it fixed. I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I cant get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyones head. This is truly **. I regret getting a KIA

I am a loyal customer that has not missed a payment. I work in a call center and my husband in a mall both closed due to COVID. I called to put one extension on they told me to call back next month if your still not working. I call and the agent tells me, no, I AM PROBED TO ASK YOU QUESTIONS AND YOU DO NOT QUALIFY. Really, I did prior what is different he said, Well you get unemployment. I said, Yes I didnt lie. I told you that and FYI so did I last month. He did not care to help me at all. I told him I am a family of 6. Unemployment barely covers food let alone rent, even told him that I had to move to a smaller cheaper apt cause I couldnt afford mine.Do not buy from them. IF THEY CANT HELP CUSTOMERS IN TIME OF CRISIS THEY SHOULD NOT GET ANY OF OUR BUSINESS. I have sent many people to them NEVER again and I will be sure to post in every platform I can think of to warn all. BBB, Google, Consumer Ad, and I will be informing the ATTORNEY General and I will be blasting them on shame on you, all online news pages. I will be sure everyone sees that this is not a company that cares about people but instead their pockets when they are so many grants/loans to keep their business afloat. I even told the guy how he is making bank off of customers like me. I lease so I defer my payments it extends my lease which means at the end of the term they will be hitting me with so many fees for being over miles. SHAME ON YOU.

I have been a 3 car Kia customer for almost 10 years. I was Kias BIGGEST fan, telling EVERYONE how great a company this is. Ive converted 5 people into purchase of a Kia. Which is why I’d like to tell you why I am no longer a Kia customer and now a Nissan owner. And will tell EVERYONE I know to do the same. In the last 10 months I have had more than a dozen service visits. Starting in August 2020 my engine was losing oil. After first visit, my SA Edwin agreed this is a problem, do the oil consumption test and we’ll be on our way for a repair. Test Done, with a Sorry. We have to do the test again but we replaced the ignition coil. (2nd Coil since I’ve owned car) And again we test. With more Sorry. It didnt burn enough oil, or You have to come in EXACTLY at 1,000 miles. (This is NOT true; math can be converted at any mileage over the 1,000.) Even when I told them it starts burning at the 2,000 mark after oil change.Over and over again, I miss work to sit in the dealership, or WALK home, as the dealership insisted on these appointments but wouldnt give me a loaner (I have full coverage insurance). Finally in March 2021 they decide they will clean the combustion chamber. Need to leave car: they make me RENT a car saying it will be paid for with my warranty. ADDITIONAL days needed as more problems occurred while in for repair. (Oil switch). Keep the rental they told me, it’s covered. Return the rental and the dealership won’t PAY THE RENTAL.I have now missed over 30 hours of work, repeated oil change costs for the process, Rental Fees, Inspection fees that were never reimbursed. All in avoidance of a repair that was clearly needed to my engine. Go back into a new dealership Kia Schaumburg on 6/1/21 for scheduled oil change, and the Tech tells me there is NO OIL ON THE DIPSTICK. AGAIN. 10 months later and I still have the same problem. I hope the $100,000 lifetime of customer income I was generating (I buy a car every 3 years) was worth losing over this. I understand mechanical failure. I was an AUTO SERVICE ADVISOR for 10 years. Its how you handle it. And Kia Failed. (Case # ** for FEELING UNSAFE IN MY KIA, NO ONE CALLED ME BACK.)

Kia Lindenhurst NY ripoff artists refuse to return deposit.

2016 Kia Soul. 23500k miles on it... engine started making a noise while accelerating slowly. Checked the oil. It was low but in serviceable area of dipstick. Checked for leaks, including checking the filter. Took it to the dealer and the check engine light came on for the first time. Dealership is now saying that the oil filter was loose and all of the oil leaked out. The oil was not changed at the dealership so this is their tried and true way of denying the warranty. They used to void the warranty outright if the change was not at the deal but now they say the part failed. This car has been to the dealer two times for oil related issues. The first time oil was leaking after they changed it and they blamed the drain plug failing. Before I took it in that time I checked and the plug was loose. Of course this was covered under warranty because they messed up but would not admit it. This time, they blame the filter and claim oil was all over the underside of the car. ODD!! I was under the car to check it 20 minutes before it was in the deal ship and there were no leaks found?? Now the outcome is a blown engine that Kia blames on faulty service. Dont touch them.

On 7 separate occasions in less than a month my car will not start. Not a battery problem. The case was escalated and the guy in charge said he doesnt listen to his voicemail (reason for not calling me back) and he will be out of the office the rest of the week. I have intermittent starting problems, sudden poor gas mileage and loss of power. Gas to the floor just to go 65. He said I should have it serviced. I explained the dealership just serviced it the first time it went in for the starting problem. He told me Kia doesnt warranty the gas mileage or power of the vehicle. He completely ignored me explaining that this is part of the problem to help them diagnose what to fix. The dealership says they cant test for the problem or fix anything until Kia authorizes them to do so. Plenty of mechanics can tell me from the symptoms it is most likely the ignition coil. I told this guy at Kia this and he said there is no test for that and without a test to confirm the issue they will not fix anything. I explained there is a test. He then changed his story to they will not test for that until there is proof that that is the problem. The test is the proof! This guy is a real jerk. I was stranded nearly 6 hours from home while my car would not start over the weekend and all they were willing to do is tow it away and leave me stranded with three dogs far from home! The dealership is no better to deal with because Kia wont authorize them to do anything to fix or diagnose the problem.

I had a horrible experience at the classic Kia in Ellicott City MD. I had complained about an issue with my car that arose a few months after purchasing my Sorrento and they kept insisting it was nothing for over a year and then kept my car for a month where it sat unworked on for two weeks to fix it. I was lied to several times and as compensation they offered me three oil changes. They went out of business before I even needed my first oil change and now Kia is saying they cant do anything about the promise made to me by a specific dealer. As someone who works in customer service I cant imagine treating clients this way and not stepping up to make sure they are happy with my services and product. I would not recommend Kia based on customer service.

All I can say is if you get a Kia, pray that nothing ever goes wrong with it and that you need to deal with Corporate Headquarters. They are the most irresponsible and useless group of people I have ever dealt with. I had a recall on my car that was unsafe to drive. After over a month of back and forth where I was told the part was ordered and it was not, and then I was told I would get loaner car and then I was told I could not get a loaner car and that I would have to be reimbursed for renting my own car. I spent almost $650 for a rental car for a week and a half plus having to UBER to and from the car rental place. On December 21st, they approved my reimbursement and told to allow 30-45 days for completion. On January 27th (31 days later) I contacted Kia to find out the status of my reimbursement. I was told on January 28 (32 days) it was in final review and would be processed shortly. After receiving and hearing nothing, I contacted again on Feb 5 (40 days) and have since had no response. It is now Feb 12 (47 days) and I have yet to receive reimbursement nor any response from Kia. I spoke to manager, Brenda ** at Kia today who also told me that the reimbursement is still processing and she would follow up with me. Brenda did not follow up with me so I had to email her 8 days later and she told me it was still being processed and she requested it to be expedited (I thought this had already been done?). Now it has been another 5 days since she responded to me. I am going on 66 days since my reimbursement was approved with no check and no ETA of when I will get it.I have filed a complaint with the Better Business Bureau and Kia just responds stating my case is being worked on and to work with my case manager. And to note, my case manager, David, if he still is my case manager, hasnt responded to me since January 28th (28 days ago). This is insane. I just want my money. I have been charged 2 months of interest on my credit card now and still they cannot even tell me when to expect my check. I WILL NEVER EVER BUY A KIA AGAIN AND REGRET BUYING THIS ONE. KIA IS A JOKE.

Never buy a Kia!! And if you do expect no help from them on recall parts, Ive spoken to at least 10 people!! Half say one thing. Half say another!! Especially their specialist Jamie, he was horrible, mean in Jan almost!!! Ive been walking for three weeks and cant reach anyone at the dealer. Thats three hours away from me!!!! He acted as if he is the one whos been.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

I have a 2012 Kia Soul with 14,100 miles on it. Every few months the battery loses a charge and has to be jumpstarted. I had it towed into the Kia dealership and they tell me (for the 12th time now) that I dont drive the car enough! We are on our 3rd battery, which required me to fight like crazy to get Kia to pay for, and its since again in the shop for another battery replacement! Today I was told I need to drive the car 2 hours a day to keep the battery charged AND I cant keep the car outdoors in the winter because the cold harms the battery! Im sorry but this car is for my college student daughter, where the heck can she park a car indoors in college? I really am disappointed in Kia and the dealership for not trying to find out the issue with this car! I will never buy another Kia again!!!