After work was completed on the blower switch the light to the fan control did not work. I contacted GMC due to the fact that the dealer refused to fix the problem. I contacted GMC and did not receive help for the problem. The light was working right before the repair and did not work after. Has anyone else experience the same problem?

I own a 2012 GMC Terrain that is covered by a GMPP. The vehicle is 5 years old and has 28K miles on it. I noticed some mold growing in the carpet. The cause turned out to be a broken drain tube in the sunroof. The GMPP is a bumper to bumper coverage not covering maintenance items or wearables. This part is neither, yet GM refuses to warrant the repair in any way. Anyone who purchases a GM product has rocks in their head. This is my last GM product.

I bought my new (GMC Terrain 2012) 2 weeks back. I found a noise coming up from the steering when you turn left or right at parking position. Im asking, is this normal or need for checkup. Please advise.

I ordered a truck over 3 months ago. I was originally told it would take up to 6 weeks. The truck was finished 2 weeks ago and is sitting in Flint Michigan. It just sits there and isnt being shipped. Every time I call all they can say is it is waiting to be shipped. Slow and horrible customer service. I will be forced to go to another truck maker. Hopefully, they will have better customer service.

If youre looking for a practical small SUV with decent fuel economy and plenty of usable space inside and comfortable ride. The 2017 Equinox is not a bad choice. Whether a long trip or a short trip around town. That being said. My experience owning this vehicle has been poor. In the short time that I have owned it. I have had to replace the power seat track and then back again 40k later to have the switch on the power seat replaced along with the fuse block. The front brakes dont last the expected average in normal driving conditions. Most recently I picked up on a issue the Equinox has had since the current version came out in 2010 and GM has never addressed it at the manufacturing level. The inner door seams on all four doors have rusted. Bulletin# 15136. Unfortunate I didnt notice the issue until 62 so paid out of pocket for repair. Outside of these issues there are other know issues that I have not experienced. And outside of regular maintenance and the issues I have mentioned. It is a good all around SUV that can be purchased at a more affordable price than most competitors. Also if safety is a concern. The equinox is one of the best at a 4 out of 5 stars. P.S. GM does not supports their product long term adequately enough.

I currently own a 2008 Equinox that I purchased new in 2008. I absolutely loved it when I bought it. I loved the interior room, and that the backseat can slide back and forth allowing either more passenger or more cargo room. However, the longer I have this car the less I like it. You have to take half the front end apart every time a bulb goes out in the headlight area. I have had to change spark plugs and plug wires earlier than recommended. The entire car shakes and makes a knocking sound when driving it down the interstate. It sounds like its going to fall apart and you can literally watch the seats shake. It makes a horrible noise when you put it in reverse when you first start it. Conveniently every time I have had any of this checked they could not find anything wrong. Random things have fallen apart for no reason. The mirror cover fell off of the visor when the car was about a year old. The seat belt buckles make a horrible squeaking noise. The air conditioner fan turns itself up and down at random times for no apparent reason. The air conditioner decided to stop working at hour 8 of a 10 hour road trip with 2 kids in the car and 100 degree heat. Conveniently the next day it was working again. The dash started cracking around the airbag when the car was only 4 years old. Now the dash looks like somebody took a box cutter and cut out the airbag and then spider webbed it over to the air vent. When I contacted the dealership the first time the only thing they told me was, we have never seen one do that before. I decided to live with it for a while but as it got worse I started pricing repairs at other places and was quoted close to $400 for parts only not including labor. I found a number and contacted the GM customer complaint line because this is at a point where I am now afraid of the air bag popping out if I hit a pot hole. The GM rep talked to me like I was a complete idiot and then notified me that I would receive a call within a day or two from the dealership to schedule an appointment to have it evaluated. A week later that did not happen so I contacted GM again and got an appointment scheduled. I showed up for my appointment as scheduled and was the person who was supposed to look at it was not there and the person I saw had no idea I had an appointment. He took pictures and said he would get with management and GM and let me know what could be done. A few days later, no response. I call the dealership again to find out that person no longer works there and I have to take time off of work and start from step one again. I go in and have it looked at again to be told the dealership and GM are not willing to do anything to help resolve the issue. There are so many other random things that have gone with the piece of junk car, there is no way to list them all in one review. I am so fed up with this car and with GM/Chevrolet at the moment I am working to get rid of this car and do not plan to purchase another GM product anywhere in the near future if ever again.

My boyfriend and I drove over 2 hours to a dealership that had the 2016 GM Canyon Diesel in stock. Purchased the vehicle and everything was great. That was on a Tuesday. With less than 500 miles on the truck and being 5 hours away from home on Friday (3 days later), the truck wouldnt start. Completely disabled. GM had the truck towed to the closest dealership to evaluate and repair. That was Friday, February 26, 2016. Today is Tuesday, March 8, 2016 and we are NO closer to having our truck repaired or replaced. Have made dozens of calls to the dealership that is supposed to be fixing the truck, to the dealership that sold us the truck, and finally to GM company. Everyone is very sympathetic and agrees this is terrible but do nothing! We requested a new truck. No, have to go through the warranty channels. We have this truck 3 Days! It died with less than 500 miles on it. They have had the truck now for 12 days. No answers on when the truck will be fixed. The dealership with the truck doesnt sound like they know how to fix it. GM gives a different answer each time we call and get a different person. Asked for higher up, get nowhere. Worse customer service ever!!

My husband and I went to Victory Chevrolet and purchased a certified preowned 2012 Chevrolet Traverse in February 2015. There was 36000 miles on this vehicle. The day we brought it home we had to wait for them to change the fuel tank. We also found when replacing a tire we found that there was no spare or jack in our car. If I’m not mistaken as a certified GM vehicle it should have not left the lot without this. I’m sure you can understand my frustration. We have had to fix the window washer motor at least 6 headlights and a tail light. The passenger window does not roll up from driver side only down. The button for the window washer no longer works. We had to replace the radiator two years into the car. I’ve paid for a accelerator brake pedal sensor. Now my biggest issue is timing chains and all associated parts now need to be repaired at a cost of 2800+.I was working with Mark Chevrolet in Wayne. It took 3 weeks to just find this out. The person I was working with never called me to give me any info on my car that was there. I always had to call him. He has been released but I have been fighting with GM to just call and speak with me. My suppose IT agent Michelle won’t get on the phone with me. I was told from Bob the service manager at Mark Chevrolet that I was declined for cost assistance from GM and offered $300 discount on my repair. I’m not happy with that. I am paying for a loaner on top of other rental car costs I have had. We thought we had a good car and it is not. In the 3 years we have had this car I’ve put way too much in repairs and I feel GM should be able to help its customer. This is our first Chevy and it’s been such a horrible experience. I never want to purchase another one. No one is helping or even listening to us. We are being talked down to and at. This is not fair. I am writing all our local news station because I have exhausted all I can with my fight. I have include screenshots of my fight with GM and Mark Chevrolet of Wayne. I also have voicemails that I have saved. I am a small business owner that relies on my car to provide for my family. I have spent well beyond my limits to repair my car. But this email is more about my experience with GM and their service than anything else. I have been told to have a Change of Heart when posting my experience. Told to Apologize for blowing up ONLY after almost weeks of not being able to actually speak to MY GM agent. I have only voicemails when my phone is in complete working order. I believe they are using some type of method to circumvent speaking directly to me. As I will return their call less than a minute from receiving a voicemail and now no one is available to speak with me. GM has denied me Cost assistance, charging me for a loaner car that I had no choice but to use while waiting over 3 weeks to just have a partial diagnosis of my car issues. I am not trying to be difficult. I am just trying to use the car I purchased 3 years ago from a Chevrolet Dealership.

I purchased a 2015 Silverado in December 2015. Advertised MPG is 17/18 City and 21 HWY. According to my calculations AND the truck computer, it averages less than 11 MPG and has never averaged more than 12-13. Even on a long trip, the best MPG I have ever gotten has been in the 14 range. I took it to my dealer and was told that this is consistent with many trucks they see while others get better gas mileage; apparently lots of variation. Important to note that GM has been sued via class action on many other categories of vehicles for the exact same issue and has had to pay large settlements to owners.I also have a very expensive feature that I paid for called Radio Time shift. It is a DVR in the radio... one can rewind any radio station up to 15 minutes if you do not change the channel to listen to songs again. The feature does not work. Took to dealer and was told that there is no fix for the problem, in fact GM has a bulletin PIC6110B: Timeshift Audio Playback Choppy Distorted. Apparently, this is a widespread problem. This Time shift feature / option was removed from all GM models the following year (2017).

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.

I went to this dealer to order a 2015 GMC 3500HD Sierra 6.0 gas engine, 2-wheel drive, emerald green metallic paint for me to use as my business truck. After waiting 8 weeks, I received a call that the truck was in. The truck the dealer ordered was not a dually. I had already sold the truck I was using for work and now desperately needed a new one. We found one at another dealer 350 miles away and needless to say it was $10,000 more -- white with 4 wheel drive and a diesel engine. Not to mention I had a custom built cap made to order and painted emerald green, which I had to pay an additional $525 to now have painted white. When we finally sat down to sign the contract I pointed out that they made a mistake and had the truck down as a personal loan not a business. They in turn said that was my fault, even though in my file they had copies that they made of all my incorporation papers. For financing, the manager had me sign 3 different contracts for this truck at 3 different rates. He said because he wasnt sure which rate he could get. I have been driving this truck for 2 months now and I’m on the second set of temp plates because the dealer said they arent sure what’s going on with the financing. Needless to say, I havent even gotten a copy of the contract. They said they felt bad and gave me side steps and floor mats that were about $1000 worth. Then on the last visit to see what the holdup was on the plates. They had me sign a business rebate for $1000 thinking I was getting money back they assured me no, that would be going towards the steps and mats. Tomorrow I will be going back to the dealer because now they informed me that my payment is late, on a loan I didnt know they secured. What I do know is that every time I go to Mahwah GMC it costs me $. And this will be my last GM product. It’s a shame because I do like the truck but can’t deal with the snakes! I think GM really needs to take a closer look at who they let represent their product.

I have been a client of General Motors for 17 years and have bought several of what I believed to be your high-quality vehicles. I purchased an Acadia in 2013. About 2-3 months ago, I noticed that the paint on the hood of the car was bubbling up. I brought it to the dealership, Morrissey GMC, in Rockville Centre, NY. I was told by the service representative that I was no longer covered by the warranty because I had exceeded 36,000 miles, even though I have an extended warranty.I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

My Disappointing Experience with General Motors and Leith Buick GMC of Wendell NC. November 10, 2018, my vehicle began to misfire. I had the code pulled and contacted Ryan **, Service Advisor at Leith Buick GMC of Wendell NC, on November 12, 2018 to bring my vehicle for repair of cylinder 2 and 4 on November 17, 2018. By November 15, 2018, driving conditions worsened and I had to take the vehicle earlier than expected to Leith Buick GMC on November 16, 2018. They gave me a loaner to drive while they had my vehicle for service and repair. By November 20, 2018, Ryan ** confirmed the misfire was on cylinder 2 and 4, along with other mechanical issues found. Ryan ** gave me pricing for all of the repairs and we discussed options for a possible trade. He forwarded my information to a sales representative, which whom I met with on November 23, 2018.After deep thought and discussion, I declined to trade down to a 4 door sedan with higher payment and authorized cylinder 2 and 4 to be repaired only. November 28, 2018 the repairs authorized was implemented and paid in full. March 3, 2019 my vehicle began to misfire again. I had the code pulled and found that the misfire was on cylinder 2; one of the same cylinders that Leith repaired November 28, 2018. March 4, 2019 I contacted Ryan ** to discuss the issue and to find out if the parts were refurbished that was put on the cylinders because it did not last.Ryan ** stated they were not refurbished parts, but that they could have been bad. He stated that I could bring the vehicle back to them and they would repair it. I refused to put the vehicle under additional stress to drive over an hour and a half for to have the repairs done again. Ryan stated being that the repairs were under warranty; I could go to any GM dealership to have it repaired that was closest to me. I called three GM dealerships in my area: David Westcott Buick/GMC in Burlington, NC; Flow Buick GMC of Greensboro, NC; and Bill Black Chevrolet of Greensboro, NC. All were busy and stated that they would have to keep the vehicle for at least three days and did not have a loaner available for me to drive to get back and forth to work. So, my only other option was to purchase the parts and have the vehicle repaired by another mechanic.March 7, 2019, I purchased the parts and instructed the mechanic to save the engine ignition coil and spark plug on cylinder 2 so that I could take it back to the dealership. The mechanic repaired what I asked and gave me back the coil and spark plug. To my surprise it was not a Bosch coil. It was an aftermarket part that did not match the invoice. April 10, 2019 I changed cylinder 4 coil and spark plug. I asked the mechanic to again give me back the coil and spark plug. To my surprise cylinder 4 coil was aftermarket as well.April 19, 2019, I took the parts back to Leith Buick GMC. I spoke with Ryan ** about the issue. Ryan ** denied that that they put the parts on the vehicle. He stated that I did not know and they could have come off of cylinder 3 and 5. He berated me with questions on what side of the engine it came off of, left or right. He said the parts they use are Bosch and showed me one as an example, pointing out the difference in the part. That the parts they use have part numbers and the part that I brought back did not. He would not listen to me at all. He kept saying that because I took the vehicle to someone else for repair there was nothing that they could do. I reminded him of our conversation March 4, 2019 and that I tried to do what he said and enlightened him of the outcome from it. He also stated that maybe I brought the parts to him. I told him that I did not bring the parts to them and the only parts that I took to them that they did not put on was the intake cover gasket.Ryan was still not willing to listen to me. He claimed I hollered at him, which I did not. My voice became firmer because he was still insinuating sublimely that I was lying about the parts. I was merely trying to get my point across to him and was getting frustrated because he was not listening to me and insinuating that I was telling an untruth. I told him that I was not a mechanic but I knew what I purchased and had repaired. I told him that I was not going to drive over and hour and a half for a lie. I told him that those were the parts they put on that was taken off and that I wanted a refund.At this point, Ryan ** took the parts from his desk and placed them outside his door onto the sidewalk and told me to get out of his office. I told him that I would leave his office, and he sat back down in his chair. I told him before leaving that he knew they put those parts on my car and that they were no good. He then got up and walked away. I told him that I was going to have an investigation in their place of business to look at their records as he was walking away and then went outside to retrieve the parts placed on the sidewalk. I went back inside the dealership to find Ryan **. He was standing at a window to the billing office. I let him know that I was going to send the parts to the CEO of GM. 4/26/2019, Mailed failed equipment taken off of cylinder #2 and #4 to CEO, Mary Barr of GM. 5/6/2019, Spoke to Matt with GM Executive Office. He confirmed receipt of packaging and letter. He took down all details.5/8/2019, Spoke to Matt again with GM Executive Office. He stated he spoke with the service manager at Leith and the service manager assured him that they only use GM approved parts. The service manager stated that I was shown the parts they use. He stated because I did not take the vehicle back to them it could not be verified by GM that that they actually did it. He stated due to the age and mileage of the vehicle a loaner would not have been made available to me to drive. He stated that because the vehicle had previous owners that the parts could have been put on by them. So from all of the facts Leith Buick GMC of Wendell NC was not going to refund my money. I was told that if I had called the 800 number that maybe they could have worked something out. Matt also stated that they would have everything on file if it something more should come of this and that he would now consider the case closed.Matt with GM Executive Office, sided with Leith, their authorized dealership and basically said in not too many words that I was telling an untruth as well. Leith billed me for parts they claim they put on but never did. The parts that came off did not have the part numbers stated on the invoice. In closing, I am highly upset regarding the way I was treated and for the blatant disrespect shown by Ryan **. I feel if I had been a man of any race or a ** woman, he would have shown more respect, patience and listened to me. He would not have insinuated sublimely that I was lying. He would have immediately taken action to resolve the issue and apologized for the error. But because I am a ** woman, he felt he could disrespect me, talk to me any kind of way and sublimely call me a liar. As much as I like my Buick, I have decided to trade it for another make and model, namely their competition. I will not patronize a company that treats their consumers that way and call them liars sublimely.

One of our fleet vehicles died at a parking lot in the suburbs of Chicago. It was a 2012 Chevy Express. I drove over the next day to try and start it. I was unable to start it so I called Chevy Roadside Assistance to arrange a tow to a dealership. The fastest time that any of their tow contractors could pick up the vehicle was 90 minutes.It was 2:45 PM when we booked that, so they were expected at 4:15 PM. 4:15 PM came and went, and I called the tow provider, a company called Superior Towing. They placed me on hold and left me there for 20 minutes, so I hung up and called Chevy back. Chevy called Superior and told me they were on their way and it would be another 20 minutes. I expected Superior to be at the location at around 5 PM at this point. Well, 5 PM flew by and still no tow driver had appeared, so I called Superior again, and was placed on hold for 20 minutes again. I hung up and called Chevy (5:20 PM by this point). Chevy left me on hold for another 20 minutes and came back saying that they could not get through to Superior Towing. They asked if I wanted to try and reschedule with another tow provider. I said ok, how long until a different tow driver could be here. The representative checked and said, between 2-4 hours (7:45-9:45 PM). I needed to be towed to a dealer about 45 minutes away that gates their lot after 8 PM on Mondays, so that didnt work. I asked to reschedule to the tow for the following day at 2 PM. The representative was very nice and said that she would make sure the same company was not used for the next day and that she would file a complaint against that business for not showing up.The next day, I sent one of the company employees out to the van at 1:30 PM. I didnt want to leave the van unlocked with the keys in it overnight because it is parked in kind of an iffy neighborhood. The tow driver was supposed to show up at 2PM. 2PM came and went with no driver. My employee called me and I called Chevy. They checked and told me that the tow company had lost the paperwork for the tow, but would be sending someone out. I asked what company was coming and they said Superior Towing, the same company from the day before that they specifically said they would not use. At this point, I was extremely frustrated and asked to speak to a supervisor. The supervisor was extremely unhelpful. All she did was reiterate what I already knew. She had no solutions beyond scheduling with another tow company (2-4 hour wait). I asked if I could schedule my own tow and get reimbursed and she said yes, but the company only reimburses up to $100. That would barely get the van on the back of a truck, much less to the dealership. So after doing absolutely nothing for me, she transferred me back to the main line where the representative set me up with another tow company that will supposedly be out within 2 hours.In total, Ive wasted 2 hours of my own and now 3 hours of another employees time waiting for their tow contractors to show up. It would have cost us less money to pay another tow company full price to come out and tow the vehicle. Honestly, Roadside Assistance has cost our company money instead of helping us out. I could not be less satisfied with their service. Also, I just wanted to add that this is the second time weve used the service. The first time the company was supposed to show up by 6 to take the van to that same dealership, but came over 2 hours late and then couldnt get in because the lot was gated after 8PM. That tow driver took the vehicle to their personal lot and we had a heck of a time trying to get them to bring it to the dealership. If memory serves me correctly, it took at least another 2 days to get them to bring it to where it was supposed to go.

I ordered a 2015 Yukon XL Denali 5 months ago. Numerous contacts with the dealer gives the same results - The order has not been picked up by GM yet. I called customer assistance and was put on hold for about 10 minutes while the person investigated the order. She came back with You just need to talk to your dealer. I have buyers remorse and I have yet to see the vehicle. Great service, GM. I am, to say the least, very disappointed. You think this is a preview of what lies ahead with their service?

I’ve owned 7 GM vehicles, but there will never be an 8th! This vehicle has been in service 2 months out of 12 months, and I’ve contacted GM’s corporate customer service, and nothing! NEVER AGAIN!!! The vehicle has been subpar, and their customer service and lack of response has been equally bad! I won’t make this mistake again!

I am an owner of a 2013 Cadillac XTS. This vehicle is the third Cadillac car/truck I have owned. I am reaching out to you regarding case **. Ive leased the car in November of 2012, during this time I have had a serious safety issue and major concern. The brakes have failed on 4 different times. I have taken it to the shop, different reasonings why, but no complete/real answer. At this time I do not feel safe and confident driving the vehicle. The dealership which has it now, doesnt want to keep the car, stating it may not sell after. I am trying to get in contact with the sale manager at Crown Cadillac in Watchung NJ. As I will guess they would want me to take the vehicle to New Jersey to turn in, not sure what difference it would make. As stated the car isnt safe for my family, myself and possibly causing a crash on the road. After a week, they reached back to me, stating there is nothing they can or will do for me and have a nice day. Customer service for a loyal buyer, I think not. I will never purchase and/or lease a Cadillac vehicle again.

I love my 2002 GMC Envoy! This has most definitely been my fav vehicle that I have ever owned. My Envoy has so much space for transportation of items or for long distances with the family. I chose this vehicle originally based on the spaciousness! The GMC gave me the right amount of luxury and was still amazingly functional for my large family! I could easily put my daughters wheelchair in the back but still be able to park it once we got where we were going. The only downfall of owning my Envoy has been the prices that all replacement parts seem to be! If anything breaks on the Envoy, I have Easily dropped at least $200 on the replacement part. This is ridiculous! That also doesnt include the cost of the work that was done to it.

Twice, I have experienced a disturbing situation when I accidentally touched the engine start/stop button while driving. When this occurred, the drivers information screen advised me to put the car in Park, depress the brake pedal and push the engine stop/start button. This is an impossible feat when the car is in motion. The dealership advised me to put the moving car in neutral, lightly depress the brake pedal and press the start button. Obviously, Buick is aware of the problem if this hair-brained solution is proposed to the owner.The location of the start/stop button can easily allow the driver to accidentally touch it because of its proximity to the lane change on/off button, the act of extending ones finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

Went to local dealer in which my whole family uses and wanted to get a new car. Btw... bought 2 cars in Lake Orion area 10, 11 years ago with great experience. Anyways, went to get a Malibu (sales) to my local dealer in which my whole family uses so I trusted it to be okay. Saw a Malibu Elite with a 29 something sale sticker that I wanted. Went to talk to a sales person at Vic Canever, said interested in the deal, we had to go look, he was unaware. He said that there was criteria. I didnt have a lease, a criteria BUT, he could get me close to that deal. Going thru his hour and a half of mumble jumbo I kept asking the price of the car. I got 29750 oh then better 29595! Great! Very excited! Well after 3 1/2 hours later very tired!Finance guy told me my payments. 417 month well I had a trade in on 3800 plus put down 5000 seemed high, so called the next day and the sales person claimed that the total of the car that I kept asking the amount included my trade in, Really! Bunch of **! Well when we went to the parking lot to look at the sticker sale, he didnt even know that I had a trade in or what it was, anyways ended up paying $3000 more than I thought. I feel like I was taken advantage of. I will never go back to Vic Canever in Fenton again! I know the deal that I got was average and almost just went somewhere else, but thought if I didnt purchase it then I would never get one (personal thing) anyways, love the car but cant enjoy until I get over this horrible experience! IT JUST SUCKS! THANKS VIC CANEVER IN Fenton!

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

They would not tell me where the money went after the card had expired. I only use the card once a year for oil changes and maintenance. Any Visa card I have ever had does not expire until the money is used. They said this money is prepaid to Visa so Im guessing when the card expired, they got the money back from Visa and put in their account as the women I talked to refused to answer the question as to where the money went, so I guess they actually stole $648 from me, as if we dont pay enough for their vehicles to start with. But I know I will never own another GM product again as I dont like dealing with crooked people.

I bought a 2011 Equinox in April 2014 with 58,000 miles on it. Was talked into spending an extra $2000 on an extended warranty so I paid almost $20,000 for this car. A year later (April 2015) I took it in to have it inspected and because there was a ticking noise coming from the motor. Come to find out I needed to have the timing chain replaced. On top of that I ended up having to have 4 new tires put on it because the idiot that had the car before me ran the tire flat and never told anyone so it ruined the tire. I didnt get any help with paying for 4 new tires from the dealership. Then in July 2015 I took it back to the dealership for the same ticking noise. Well come to find out I needed new rings, pistons, and a cylinder head. So they replaced that. All under warranty of course. Then in February 2016 I started having issues with it starting so we thought it was just a battery so I spent $135 on a new battery. Well a week later the car wouldnt start in my driveway. We couldnt get it started so we had to have it towed at our own expense ($75) even though our extended warranty has AAA. Come to find out the starter was cracked so they replaced that under my extended warranty. Well come to find out you still have a $100 deductible on a warranty after you spend $2000 on it. Ridiculous if you ask me. Well a week and half later I went out to start the car for work and it was dead, wouldnt start. That night my boyfriend managed to get it started so we didnt have to have it towed. Come to find out there was a negative grounding cable that was bad that we had to have replaced. Well that same day I got the car back I got stranded at our local supermarket because my car wouldnt start. So now as we speak I still dont have my vehicle. I have called GM on several occasions starting with the problems last year and now called several times this year with the starting problems. No one returns phone calls or emails and they dont seem as if they want to be helpful. I work full-time, got to college part-time for my bachelors degree and have a 2-year-old daughter at home. Why should I feel like I am going to get stranded every time I want to go somewhere. Living in NYS you never know what the weather is going to be. What if I got stranded with my daughter and it was freezing cold outside. All I want is a resolution with this car but the dealership nor GM seems to want to help. Its ridiculous that you pay that kind of money for a car and have these issues not even 2 years into owning it. This is my first GM vehicle I have ever bought and I will NEVER purchase another. I have also drive Toyotas, Subarus and I even drove a Mazda and even though they were all used I never had any issues like this. So here is a good idea GM maybe you need to start supporting your customers a little better and maybe your business wouldnt be going to **.

I talked to a GM ambassador about getting off-warranty work done this month. My 2005 GMC Canyon warranty was extended to 2013 or 160,000km because of valve problems. My vehicle had 108,946km on it when the check engine light came. A Tirecraft shop examined the truck and said I had burnt valves. I phoned the GM rep and was told to take it to a GM dealership to confirm that. The dealership charged me $368.98 to confirm what Tirecraft had diagnosed for only $221.66. The dealership said that they would only knock 5% off the $6000 repair bill. GM knows how much these repairs cost so the company rep should have been up front with me about what could be done before I took the truck in. I wasted my time as the repairs are more than my truck is worth. GM had no plans to help me even before I brought my truck in.

I am writing in regards to my recent Service on my truck at Woodlands Hills Ca. GMC. I have a couple things that needs to be addressed. In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That cant be the case as the truck only holds 6 quarts. In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed in the inspection of the Brakes Pads does not make any sense. 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm. 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm. I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I was advised I would be give a refund of the 3 extra quarts of oil by the Service Manager. This borders on fraud if not outright fraud.

No recall on defective fuel line on Chevy Express Van - Fuel supply line leading to gas tank rusted through. Gasoline leaks from the fuel line during fill up. Also, gasoline vapor would fill the passenger compartment. This is a potentially explosive situation. I reported to this to GM who said there was no recall and refused to pay for it. Ironically the replacement part is now plastic, so GM must know it was defective and prone to rust.

I have had nothing but problems when I purchased my 2007 Malibu with the dealership. They fight you on anything that needs repaired. I have a rust coming on the back of my trunk by the metal piece and they now say it has to be rusted all the way through for GM to cover it. They conveniently made it where I would not be able to get it fixed by the time the warranty is over. I have the 100,000 miles. Ive had a part fixed on my front tire portion of my car that is broken again and is no longer under warranty. I will never ever purchase a GM car again. They make it impossible to get any help.

I have had 4 GM cars and this is my last. My last car, new, off the lot, was a GM H3. It went through 2 heads within 100,000 miles - defective GM part, they take no accountability for. Cost me $2500 for the last head. Now I have a 2007 GM Yukon Xl under warranty, which now has a large rust spot on the roof. They will not fix it, stating it couldn’t be their fault. I live in the desert where nothing rusts. Unbelievable. Martin from customer service is a waste of time. This company gets bailed out by everyone and wants to help no one! Done!

It is really bad and shame on GM to have a complaint from customer for more than 17 months without resolving the issue that have found in the vehicle. It is kind of stealing people time and health. And I can say it is kind of procrastination to make the product out of warranty and forcing the customer to pay the price of faked warranty. Ive already lost my time with the dealer without having minimum profit. I tried to explain for GM that Ive got troubles with my Malibu 2012, but unfortunately they didnt consider it as a serious issue. Staff in GM has only the ability to ask the customer to take the vehicle to the dealer for service and checks, but they dont have the ability of sending a professional expert for diagnosing electrical and mechanical problems and find the suitable solutions.I know many Malibu owners who have same troubles with their vehicles, but they really get upset from the dealer and from products that come through GM. They dont want to waste their time within leader border or waiting a weak respond from GM. This lead customer to do service in other service centers that can be trusted more than GM service centers and more cheaper.For my personal issue, I went to the main service center for Chevrolet to do normal service and a check for engine light is on. Staff told me that they rectified the error. After about 50 km only, Engine light came back again, and then I took the vehicle to another service branch that belongs to GM/Dealer. Technician remove intake camshaft sensor on Engine, cleaned it by spray and air, and then put it back again. We went for road test to confirm that issue has gone. At that time no engine light comes on. After two hours Engine Light came back again. At this moment Dealer ask me to pay for checking and repairing. Where is the hell of warranty? It went immediately after the Gauge turns 100000 km (strategy of stealing customer money).I went to check the noise that comes from the wheels while driving. After road test and changing tire positions, they (dealer workshop) accuse the type of tires as it is the source of the noise. I checked my Malibu on my own. The Tech. informed me that the noise comes from the bearing that in long time the noise will increase and it will be necessary replaced by a new one. Surely, that result comes after several tests. I checked my Malibu on my own with electrician and he found that it has shortage in current in which causing flickering in lights and some movement issue. Light flickering is an issue that couldnt be solved by GM dealers. Ill be happy if this message will be forwarded to the Regional Director of General Motors. Where I can find the truth and who is responsible about such trouble? This is a customer has Chevrolet Malibu LTZ 2012. I got several troubles in different times. First I faced trouble in the A/C and it is solved. Recently it shows bad performance so I need to restart the engine. Then I found trouble in the touch button of the screen, and after complaint the dealer replaced the whole unit. After some time I notice that the vehicle has slow respond when I press on the accelerator to take off again if I reduce speed or if I want to increase it. The other problem is the flickering in the cabin lights that can be distinguished well and it can indicate that there is another problem in the vehicle, and unfortunately the dealer or GM couldnt solve this issue from long time. Last situation that I face with such model is that the engine shut off suddenly after it vibrate in strange way and the light of the check engine is turn on. After starting engine again there is a huge consumption of fuel and the smell of fuel is too much. I would like from you to give me the good way to solve such troubles. I was with contact with the GM to solve this troubles but I didnt get the suitable solutions that eliminate the whole problems. Troubles in list: Engine shut off suddenly on the road without any previous announcement. Slow respond from accelerator when need to speed up. Flickering in lights. Delay in the displayed timing. A/C components make noise and not cooling efficiently. Front Pumper in not fixed properly, so it starts tears slowly. Noise comes from bearing, and it increases with time. Dealer is not qualified to handle such products. Expensive spare parts. RECOMMENDATION: It is advised not buy GM products. If you buy a new product (car) means that you want to get relax with using it for at least 5 years without complaining or repairing. But with GM products, you will lose your time and money and nobody form GM will consider or respect that. I think it is time to let all people know about the fact of GM.

I purchased a 2013 Chevy avalanche. It has less than 12,000 miles on it. The frame has a rust issue. The wax dipped, undercoating is coming off. There has been a tsb issued by GM about this issue. I took it to my local dealer over 7 weeks ago. I have been around and around. I have also called GM consumer affairs several times. They are useless. The regional rep looked at pictures of my truck taken by the body shop manager at Harry Green Chevy. They called me and said they had a solution to bring my truck in on a Monday. I did and waited for a week, drove by dealer the following Sunday. I found my truck out behind the dealer unlocked and NO work had been done. They were suppose to dismantle the entire truck and powder coat the frame. The body shop manager said regional manager oked the work. After finally talking to the regional guy, I found the body shop manager was lying. I was told my truck would be fixed. But they did not know how or when. I was told they would call me on Monday. That was over a week and a half ago. I have heard nothing. The rust is so severe I do not feel safe in the truck. I do not want to put my family or my employees in the truck for the fear of failure. I expressed this concern to the body shop manager and regional manager Rich **, he said it was safe even though he had never seen my truck - only pictures of it. I need resolution ASAP. I told ** I need a vehicle to drive until he decides what the solution is. Because my family does not feel safe in the truck. He laughed and he refused the rental. How I was on the phone with ** and talking to the body shop manager. The conversation was getting heated. The owner of the dealership Mr Green was in the same room. Never asked what the issue was, how he help nothing. He was talking to contractor doing remodeling. He was even trying to talk over our conversation. This dealership does not represent GM very well. I have called the service manager 5 times, still have never heard a thing from him in the last 6 weeks. I have even went to dealer three time to talk to him - he is never around. His name Byrd. I need this issue resolved. I need a rental or a dealer loaner until they find a solution. Or just pay me the sticker price for my truck, I will go else where. Please respond.

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

I bought a 2010 Chevy Equinox 2 years ago and in the last 6 months, I have had nothing but issues. In January I had to have my timing belts replaced (under warranty), then in April there was a issue with the motor using too much oil. They had to replace half the motor (which was under a special warranty). Fast forward to last week, the transmission went!!! I took it back to the dealership just to find out that the 5 yr warranty had expired in the beginning of the month (never knew this was only good from the first time it was bought off the lot.) The dealership was able to get GM to cover a portion of it but I would still have to pay $1600 out of pocket. I feel that they should cover more than that stating all the issues I have been having.I called GM and spoke with a Kathy. She pretty much told me that I should be grateful that they are helping me at all and I can either take the offer or leave it. And that I should discuss with my family the best choice for us as the consumer. Appalling customer service, when asked to speak to someone higher up she told me that she was pretty high up and the decision is already made. I will never buy another Chevy. Buyer beware!

I am SO frustrated with Buick - Shenandoah Motors - and my 2010 Enclave right now!!! Thousands of $ in repairs since September (like in the neighborhood of $6500) - not including the usual oil changes and new tires. Went to pick it up today after a new transmission installation and the car is whining like crazy. Do they even test drive these things before they turn them loose for customers to take out on the road?? This has been an ongoing issue and finally GM Corporate agreed to pay $1111.23 of this most recent repair (not included in OUR $6.5k to date). Now its back in the shop (fortunately we didnt even drive off the lot before we went right back in and said something was wrong - AGAIN). Called GM Corporate but its after 5:00 so my rant will have to wait until tomorrow when they call back. CRAPPY SERVICE @ SHENANDOAH MOTORS.

I own a 2013 GMC Terrain. The car was part of a lawsuit against GM for excessive oil consumption. My car was 4qt low on oil, NO oil light ever came on. The car now needs $2,500 in repairs and GM is refusing to pay for it although the lawsuit states they are responsible for it and are to pay for it! Myself and my family have always driven GM vehicles. I’m the last one in the family left driving one and now I know why. They do not stand behind their products and do not support their customers. Customer service from GM just keeps say, We are working on this. Give us two days and we’ll call you. It’s been 3weeks!!! I’m paying for a rental out of my pocket and making a car payment. GM is useless. DO NOT BUY ONE!

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

I purchased my 2003 GMC Denali brand new from the dealer in Maine. Ive followed all maintenance guidelines to date. The seat heaters stopped working within 2 years. Cost was $500 ea. to repair! The paint on rear door, bubbled and flaking off. Hood paint has been slowing coming off for the past 4 years. Just put $1,700 in brake repairs and I am still driving a death trap. No one can figure out the problems! With all the problems, the mechanic said the frame is huge rust problem and isnt safe to drive!! Where do I turn to for help?

I have a 2005 Grand Prix GT which has only 53,068 KM on it. I got it straight from a GM dealer and Im the only owner this car has had. Its a prime example of a LEMON if there ever was one but GM has done nothing for me since the warranty expired. On Tuesday September 2, 2014 I drove across 2 lanes of oncoming traffic when my cars engine died without warning and I lost my power steering while entering a turn in the road while driving the speed limit of 80 KM. Aside from some possible divine intervention, the only thing that saved me was the fact that all the oncoming traffic had been stopped at a red light seconds before I crossed their lanes which left enough distance for them to stop and allow me to restart my car and move it off to the side of the road.After I regained my composure I noticed the cars info unit was displaying a message stating Reduced Engine Power. It started again with no issues but the same message would come back after clearing it from the info unit. I didnt have my cell phone with me and because I wasnt too far from home when this happened I put my hazards on and I creeped the rest of the way home. On the way it died a few more times and two of those times were when trying to make right turns which resulted in my making very wide turns and again crossing into the oncoming lane.After getting home I called the dealer and spoke to my service rep so he knew what had happened. I then had it towed to the dealers where they charged me $370 for work which consisted of replacing the gas pedal sensor because they said there was a history of diagnostic codes but after clearing them they took it for a test drive and the only code that came up was for the gas pedal sensor. Because of previous issues with my car and dealing with GM I had a complimentary oil, lube and 81 point inspection which I hadnt used yet so I asked them to perform the inspection after fixing the gas pedal sensor. The inspection showed everything passed except for 2 tires which had worn tread.I paid for all the repairs the afternoon of Thursday September 4th with the intention of picking the car up later that day when the dealership would be closed. That same night my daughter drove me to go pick up my car. As soon as I started the car I knew the gas pedal felt weird and that it didnt have the same response as it had prior to the repairs. I drove it around the dealers parking lot for a bit and even got my daughter to try driving it to see if she noticed the lack of response. Because she has only ever driven smaller cars she didnt think the lack of response was an issue. Luckily my daughter had driven me there and stayed with me because the car died once again without warning while attempting to drive home. After bringing the car back to the dealership it died 3 more times while it was idling and I was filling out the envelope for the dealerships key drop off.Friday September 5th I spoke to the service rep and waited to hear back from him. Late Friday he called to say that they had not been able to reproduce the problem and there was no diagnostic codes showing up so he asked to keep the car over the weekend in order to continue checking it out the following Monday. The early morning of Monday September 8th the service rep called to say that they believed the issue is the engine computer control module and that it would be another $560 on top of the $370 I just paid a couple days earlier for the same problem. He also informed me the part would take a week to be delivered so my car is sitting in the dealers lot right now.My problem now is that after coming close to getting killed or possibly killing somebody else and then being told the car is fixed and everything passes the inspection only to find out after I drive it off the lot that the problem still exists and once again somebody could have been killed or hurt if I had not been extra careful. How can I honestly pay for the next round of repairs and then get into this car and not be afraid that it could possibly happen again because they are just guessing and if the first fix didnt work well then lets try this next!I searched online and found a number of other people who owned 2005 Grand Prix GTs who experienced the exact same problem and after numerous failed attempts to have the problem fixed and spending hundreds of dollars visit after visit the problem still existed and they were forced to sell or trade the car in for another one because the warranty had already run out on all of their cars (two people I chatted with said they sold their cars as is and then prayed for the new owners).I called GM directly, this wasnt the first time I called related to my current Grand Prix. Before I had a chance to say anything to the GM rep about what I was called for she asked for my VIN and then informed me that my car was now listed in the group of cars being recalled for the infamous GM ignition problem and she then informed me of what to expect and until I get my appointment to bring the car in to be fixed I should remove anything I have on the keyring to lessen the chance of my car turning off while driving.I then informed her that I was having a problem which resulted in the engine dying and the same loss of control as what was experienced by people who had the sad misfortune of losing their lives because they lost control of their cars because of the ignition turning the car off... However I made it very clear to her that my problem was not related to the ignition. She said she would look into it and called me back the next day to say she spoke to the service rep and everything that was done has been necessary and she is sure the car will be ok after they get the new part and have completed the work.After stressing the fact that I no longer feel safe driving that car and I would never allow my kids to drive it she basically explained that because of the year of the car and regardless of the low mileage it has been driven there is nothing really she could do except make a note of it on my file and if I ever wanted to trade it in or purchase a new car they could give me a discount but she couldnt have any way of saying how much it would be worth. Now I have a car with just over 53,000 KMs on it that I believe could kill me or somebody at any time.

Updated on 02/01/2020: I didnt get the car back until Dec due to the strike. I filed a claim with GM and requested either a new car or reimbursement. They refused to give me a new car and agreed to the reimbursement. They are only willing to reimburse me 2 car payments but had my car for a total of 3 months. Ive had to provide statements from my finance company and personal bank statements to show proof that I made those car payments just so they can reimburse me. Talk about feeling like a valued customer! Me paying my car note has nothing to do with me being inconvenienced over a product that I bought from YOU! They are telling me the dealership has to process my reimbursement because it will move a lot faster, however I got my car back mid December, it is almost February and I am still dealing with this and havent received anything! I am very dissatisfied with GMs customer service and the way they treat their customers! I will never purchase another GM car and I definitely wont be referring any one to either! I have a cousin who experienced some of the same issues with Dodge and her experience was smooth sailing! Original Review: I purchased a 2019 Chevy Camaro in June 2019 due to a car accident and my previous car being totaled which was a Dodge (Challenger). I had the Camaro for 90 days then had to put it in the shop due to safety issues! Passenger Airbag broken! This is a brand new car in which I should not be experiencing these type of problems. My car has been in the shop for almost 2 months now due to GM being on strike and the part to fix my car has not been available and no one can tell me when. I was told GM would not give me a new car but would compensate me once the problem is fixed! **! Im having to pay a car note for a BRAND NEW CAR that I cant even enjoy! VERY UPSETTING! Im totally dissatisfied with GM and I wish I never purchased this car! Shouldve just stuck with DODGE!

I purchased a 2012 Chevy Equinox from a local dealership in July of 2015! When I purchased the vehicle it had approximately 64,000 miles on it! When we done the loan for the vehicle, we went through a local bank where my father has banked at for many, many years! My credit score is not the greatest, so my wonderful father agreed to co-sign for me so I could purchase the vehicle and help build my credit! When we done this loan, I was supposed to have been the main one on the loan and my father of course the co-signer! When we purchased the vehicle it did come with a warranty! I believe it was the second day that I had the vehicle, I was backing out of the parking lot where I work on my way to get lunch, and the vehicle started to shake and act as if it was going to quit! The whole way to McDonalds and back, which was about 10 minutes, the vehicle done this!It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a sensor that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for a while. Then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud whining sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit!I took it back to the dealership again, and If I remember correctly… they replaced the Fuel pump! Again... it drove fine for a while and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didnt know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an Oil Consumption Diagnostic Test which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done!Some may not understand this... but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other everyday necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in todays world the best we can, and we did NOT have that extra money to pay to have that test done, nor the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldnt do it and declined to have it done! So here I was... in debt for this vehicle that I hadnt had very long... that I kept having the same repetitive problem with over and over again! So this issue continued on!Some days it would run fine, then other days it would do the awful noise making and trying to quit on me... and we were still having to put oil in it about once a week… sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced... oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there!I made it to work and my fiancé called a different dealership that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so thats why we decided to go with a different dealership this time!!! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle on the following Monday morning!My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says I really dont know if I’m going to make it back home in this thing, it sounds like its just going to blow any minute, and it will barely go up hills! He did make it home. And the second he pulled in the driveway the motor blew up! It was done for! Wouldnt do anything... Now what to do???We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didnt want an outrageous towing bill, so we decided to call the original dealership back... seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and shorthanded! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!). Im thinking... 3 to 4 weeks before they can even look at it??? What am I going to do!?So we call General Motors and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the Equinoxs. There was even a special coverage adjustment on it due to... Excessive Oil Consumption... and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now!!! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them... because right off the bat we asked if we could have it taken somewhere else!!!We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first General motors was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at GM that was handling our case, or the dealership!My fiancé and I would call and call GM trying to get through to the lady handling our case and we would get told Shes on the other line with another call, but Im sending a message through to her right now and she will get back with you as soon as possible! Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing!!! We contacted the dealership to see if they had spoke with GM or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular oil changes and that he wanted documentation where we had the oil changed in the vehicle!I do believe his exact words were And I dont mean some receipts from your buddies down to the local mechanic shop either. I want documentation from an actual dealership where they changed the oil in it!!! Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change... and why is it even the dealership’s say so on what we need to show them when GM motors is the one handling the case!? Because its not up to GM if the vehicle gets fixed, Im the one who has the say-so was the answer I got from the manager at the service department! So we try to contact GM and the lady handling our case. AGAIN to see what in the world is going on!When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought GM was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves... and that they didnt understand why the dealership was making such a big deal over it because GM were the ones replacing the motor NOT the dealership!!!Then we get told from the dealership that GM doesnt pay to replace the motor... They replace the motor and then GM will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldnt until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if GM decided not to reimburse them back, then they are the ones out thousands of dollars!!! Then we get told by GM that they dont handle it that way! They SEND the dealership the new motor so they didnt know why the dealership was making such a big deal over it!I go through this back and forth ** for about a week... and in the meantime my fiancé goes to a couple auto stores here in town to see if they would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didnt keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldnt find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didnt have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation!The lady at GM told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told shes not at her desk right now, but we will give her the message that its urgent and that you need to speak to her right away! Still wouldnt hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didnt have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back!!!My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at GM but she hadnt contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots!!! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I mistreated their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the monthly payment on, that had been sitting over there to the dealership for almost a month now... that I just lost it! I sat on the back porch and just cried my eyes out, and I will never forget my 6 year old son coming and sitting down beside me and patting me on the back and telling me Dont cry mommy, we will get your car fixed... and when I get older Ill go buy you a new, better car!We contacted GM again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because were getting told something totally different than what they were telling us! The lady at GM said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day!!! Well that next day came, and Friday (when they told me to bring their car back if I couldnt provide them receipts) and the weekend... and Monday and we STILL never got a call back from the lady at GM nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point Im beyond and over the hill furious!My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that... No. I did not. I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I gave it to him, and he immediately gets rude and starts shaking his head and tells us That’s unexpectable! We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didnt care one bit! I explained to him that Canedra (at GM) told us that it didnt really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it!His exact words were I dont care who you talked to. One day you can get Shanequa... and the next you could get Tom. You aint talking to the right person, you need to call them and tell them YOU need to talk to someone in the US... because when you call them they’re sending you to someone overseas that dont know what they’re talking about! I told him that we would go out in the parking lot and call them right then and there! He said You need to tell them that they need to contact ME as of last month, because I got your vehicle sitting back there taking up space and we’re about ready to shove it out back! My fiancé and I go straight out into the parking lot and call GM... and OF COURSE we get told Shes not at her desk right now, but Im sending her a message right now to get back with you ASAP! We demanded to speak to someone NOW!My fiancé told her that we we’re standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going to put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow!We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was black sludge in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they werent going to be able to replace the motor! My fiancé asked her... So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the vehicle to the shape its in, you’re telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil???She replied Yes sir unfortunately so... He says there is some kind of black sludge due to not changing the oil, and the one receipt isnt enough proof! My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied No sir there is no law! We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cried the whole way home! Thinking... what am I going to do!? I have no vehicle. I havent had one for a month now. And its all up to me to fix it now! I went and talked to my father about it, because I didnt know what to do and needed his advice since his name was on the loan as well!He advised me to look into the Lemon Law... so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do. I didnt know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasnt aware of... but he said I was because I signed a paper that stated that! Okay. Not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the Lemon Law website I went on!They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did... only to get told that where I declined to have the oil consumption diagnostic test done before, that they wouldnt look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to sit for a while because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from GM 2 year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2,500! As of now mine had around 88,000 miles on it! I put a little 20,000 miles on it from the time I bought it!My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before... My credit is not good, and my father’s debt to ratio was too much! What do I even do now? I’ve been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I cant even get the money to fix it!I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file bankruptcy... So I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasnt even showing up, and that was the whole reason I was going to file bankruptcy. Come to find out, my name isnt even on the loan! Just my father’s name. So thats a no go!So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this **, and its still sitting over to the dealership in their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I dont even know what to think, or say or even do about this mess! Im clueless! Thats my experience with GM Motors!

Ive had a horrible experience with GM customer service. The commercials and information put out by GM/Chevrolet completely contradicts its customer service standard. When my car had an issue I tried emailing and received emails with incorrect grammar from representatives. They asked me to explain what I wanted, when I had detailed a request for a refund and information on the failure in the original email. I then moved on to calling. Their customer service is contracted out and they admit they cant take any action on certain issues. They only provide an address if you ask for a contact at GM. They fully expect you to just give up on the issue by the third phone call. Each tier/level up I went, the person was ruder. I never once raised my voice, but at one point I was trying not to get emotional because the two failures of the part put me in life threatening situations.I had a part installed on my vehicle by a Chevrolet dealership in 2014 after my car lost power on the interstate. In 2017 the part failed AGAIN. In both situations I was traveling at 65/70mph and the loss of power was immediate. Monica, Charlene, Octavia, and Greg were emotionless the entire call. The dealerships said I had to go through GM to get a refund, and it was a nightmare. I am educated in the legal field, the negligence on the part on GM/Chevrolet is appalling. I have documented everything and filed a complaint with the NHTSA. I hope to have some resolution, as I still believe the car is unsafe. I never once felt reassured by the customer service team.

I purchased my 2008 GMC in April of 2008 and was very nice truck. However the first thing was the heated windshield washers. GM sent me a letter saying that they needed to disconnect it due to fire hazard. I loved that option! Then I started to notice some erratic performance issues. The engine would run differently from time to time. One day you couldnt ask for it to run any better and the next day it would lose at least 25% of its power. Then about the same time the transmission on occasion would disengage when coasting and then accelerating, similar to shifting into neutral then drive. It still does this. Then the engine started using oil. About 1 quart every 500-1000 miles. After a year of fighting they rebuilt the engine. Then the front suspension (all upper and lower ball joints went bad) they did help me with cost of that. The whole time I have had to replace headlamps every 6 months. Now my blower motor for my heat has failed. After doing some research they had a problem with this in the previous model year. The problem is that the wire harness that goes to the blower motor melts. Took the truck back to dealer and was told $475 to repair since now I am out of warranty. So I called customer service once again and was basically told the same thing. I said to them that it is not a wear and tear item, it is a design/engineering problem. It is one thing for the motor to fail and another if the wiring is melting! After wiggling the wires to the blower motor, it has started working again. Hope my truck does not catch fire before I can get this issue resolved!! Not happy with GM and most of all the dealers and their service departments that represent their product. Most are not trained and or out for the money not customer satisfaction.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

I bought a 2010 Chevy Equinox in Feb, 2015. I was given a carfax and told, appears there are no serious issues or repairs. # mo. later had a 1,500 repair - GM picked up half as timing chain had an added extd warranty due to many failures. It was THEN I was told about MANY EXTD WARRANTY ISSUES BEING fixed before 80,000 on my car! Now at 114,000 I have complete trans. failure!! I was told Oh well. I didnt get the extended warranty at 104,000 when I bought it because I was assured the car had NO major issues. GM WILL DO NOTHING although there are HUNDREDS of complaints online about the 2010 transmission failing. The dealer wants 4,000 to fix it. It will be returned and repod as I cant pay for it, and I cant fix it. Thanks GM. CAR is a lemon from the word GO!! As many people who have a failed transmission on this car, there should be a RECALL or another extd warranty. I will go back to a foreign car! I will never own a GM again.

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

My recall file# is **. How many phone calls and messages must I leave with Darwin before he calls me back? He was assigned to my case and looks like he refuses to call me back. I have left messages. I have had managers in our call center leave him messages and send him emails and he does not respond. The bad customer service seems as if it has permeated to all levels of staffing. All I want is to know what the status of my reimbursement check is.I regret buying a GM product now, and probably will never buy one again because no one seems to care, even despite all the bad public GM has received over the last few months. Please wake up and see the harm that people like Darwin are doing to your company. darwins # is **. You all have no respect for peoples lives, and now it seems that you have no regard to take care issues.

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National. 7/18/18 - Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.7/19/18 – I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn’t see any reason why they wouldn’t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn’t available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I’ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I’m responsible. I drive my car to make a living, and not only am I without a car, I’m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.

In May 2019 my son purchased a New 2019 1500 Silverado Trail Boss. He graduated college, got a great job and needed a pickup. He actually purchased the truck 1 month before he graduated because of Chevy Truck Month. Last month we noticed that light passed through the bed of the truck into the wheel well. Looking into the wheel well we saw a 3 split in the wheel well that went through the bed liner. We took it to the dealership and they suggested a patch to weld the steel of the truck and a patch for the factory bedliner because General Motors will not do anything else under warranty. A 6 month old Truck with 8,000 miles that he paid $48k has a defect and General Motors will patch it. Patch the wheel well, the bed and the bedliner?I called General Motors after a complaint/claim was filed and spoke to, a Senior Advisor of Customer assistance. She claimed even though they came to that resolution they have no idea how the body shop is going to fix it, they dont know how or even if they are going to fix the bed liner. I was told nobody at customer service knows anything about the construction of the vehicle because they do not have the technical training for that. I asked to give me to someone who did have that technical training to answer my questions regarding the bed material, the patch if its a weld, etc and I was told there is no one that could help me. I was also told there was no management above the Senior Advisor, my response was you dont have a boss to which she replied, yes I have a boss so I asked to speak with him/her and apparently her boss, the head of the customer assistance branch of General Motors does not talk to customers.The Senior Advisor said GM only will replace the bed if it has multiple defects. When I said It is going to look like it has been patched and then this was the last straw she actually said Well, like I told your son if it doesnt look good, he could replace the truck bed and pay for it on his own. THE TRUCK WAS $48,000, IT IS 6 MONTHS OLD, HAS 8,000 MILES AND GM SUGGESTS THE CUSTOMER SHOULD PAY FOR A REPLACEMENT OF A GENERAL MOTORS DEFECT?? At the end of the conversation GMs final resolution was a patch and that the work would be under warranty for 12 month and if it didnt look like new the customer could pay for the replacement. My questions are: 1. What about the bed and wheel well that have be exposed to rain since it was manufactured will there be corrosion? 2. What about the fact that he now has a less than Excellent Carfax report showing body work making the car less valuable to sell or trade in? 3. What about he has a patched bedliner and sheet steel weld patch on a New truck? Are they going to cover any problems stemming from this fix?4. Why would it ever be acceptable for your a Senior Advisor in customer service to suggest more than once that if the patch for a factory defect decreases value or negatively affects the aesthetics of the new vehicle then the customer could pay for it.I have owned 10 General Motors vehicles in my life some trucks, some cars, suv. I guarantee you I will NEVER buy another GM product, my kids and family will never buy a gm product, I am disgusted they will not stand behind their product or the quality of their product. We asked GM replace the bed not the vehicle and they wont even replace the FACTORY installed liner. General Motors is a disgrace to Made in the USA products.

Buying a GMC is the biggest mistake ever. Their customer service is nonexistent & GM financial will ruin your credit. I’ve always paid ahead & am a year ahead now. They refuse to correct their mistakes - they just lost six figures in new personal & business truck sales. I have experienced terrible service from day 1 with GM - they do not care about people once you buy it. Will buy Ford from now on.

My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

My 2021 GM Yukon Denali had about 2-3 months and less than 2000 miles when I first tried to use the rear seat entertainment. It didn’t work. Took to service dept. They only connect headset but screens didn’t work. Took it back, found it had electrical problems. They kept my vehicle for almost 30 days. The part was not available due to it being brand new. Finally after almost 30 days they got part but another electrical part went out. They had to order that too. Meantime I’m working with GM to get my $1200 car payment reimbursed. It’s a very expensive and brand new vehicle so I expect it to work correctly. I’m not able to drive it so why am I paying for it. They agreed to reimburse me. Lady I was working with no longer works there. New Person taking over case says they can’t and won’t reimburse me. They went back on their word. I will never buy GM again. Brand new vehicles should be inspected to make sure all parts are working correctly. This experience has been nothing but headaches for me and my family.

This is my first GMC and I don’t think I can drive anything else after owning a GMC. I love the look and the way that it drives. Inside is such a great design with wonderful features.

I own a 09 Saturn Vue and have been pretty happy with it till now. My Saturn seems to be having transmission problems, the gears keep getting stuck which causing the engine light to come but after a day or two it goes away on its own. I experienced this problem now twice. Found a letter from Saturn stating some models had a fractured wave plate which would cause tranny to slip gears, low 3rd or 4th gear etc. I took my car to GM to drop-off service. Advisor tells me I would pay 120 if it wasnt the wave plate. I get a call today stating they need me to authorize a 1600 charge for them taking apart my transmission which it could be under warranty or it could be not. Long story short I would not authorize that since I was never told that when I first came in. The manager was arguing with my boyfriend and I left with my Saturn Vue being untouched. They didnt even care that my car could possibly have that issue and they would have to honor that at no charge. So they try to get money another way. Sneaky GM. Its sad they wont even look at the car thats a Product of their GM motors. Horrible!

I own a 2013 GMC Terrain. Suddenly my back up camera stopped working. Upon taking it to the dealership I was told that GM had done a systems update and that was why. I said ok update my car. They told me it would be 112.00. I said no. It should be free. Its not my fault or issue. Its GMs. So I contacted GM Customer services. The agent Sheila was not the brightest. She told me if I needed to update my computer I would have to pay for that.Apparently she does not know that this is not true. That you can do so for free online by downloading drivers. Or if you buy a Tom Tom or Garmin GPS you simply log into their sites and download updates. So where are the drivers for GMs Unexpected updates as obviously a way to make more money off you. This is a PAID FOR FEATURE on a car and should not simply fall off after 3-4 years. They would not pay for it. I will have to ask questions with different auto makers in the future regarding technology based upgrades on cars.

Service center completely scammed me. If I could give it a zero I would. Took my car in a year ago because it was stalling. They said they fixed it for $400 which some was covered under warranty. They replaced timing chain and gaskets. Still stalling so recently I had aftermarket solenoids put in. It was still stalling and check engine light came. Took it to Gordon’s and John ** told me it would be $542 and that’s it’s because I had aftermarket solenoids. I was hesitant, but he convinced me it would be running good after. Next day he calls me and tells me it will be over $1400. But at this point they already changed the solenoids and that didn’t work. They misdiagnosed the problem. I tell them forget it and pick up my car. On the work order for the 1400 they have timing chain, gaskets and actuator. The same things they supposedly fixed a year ago. They still charged me $500 for the solenoids. Paid $500 for absolutely nothing and check engine lights still on. Nothing fixed for $500. I will be putting in a complaint through the state of Michigan. We actually have also talked to our cousin who is a lawyer. I feel like they took advantage of me because I am a woman. Also when I questioned him he hung up on me!

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

I purchased a 2006 Impala with 160,000 miles in 2011. Recently, I have been getting a Service Traction Control on my dash, as well as a Reduced Speed/Low Oil pressure message. When this happens, my car will not increase speed and it has little to no power at all. When this happened the first time, I drove directly to Bale Chevrolet here in Little Rock, Arkansas. I left my vehicle and warranty information with the service department. I received a call a day later telling me it isnt covered under warranty and isnt a recall issue. Mind you, I have read hundreds of post with Impala drivers saying the exact same thing; just something out of the blue happened on their car. The representative told me my car would cost over $400.00. I agreed to pay it. At that time, I felt good about Bale Chevrolet being able to fix the issue. Why not? I bought a 20003 Impala from them in 2004. I went and paid for it. Mind you that this was on 4/25/13; I am writing this on 5/16/13. So, I get in my car on lunch yesterday and my check engine light is on. Then later, when I had got off the Service Traction Control light error, the Low Oil pressure lights are right back on; and my car is doing the exact same thing it had done in April before it had been alleged to have been repaired. When this happened again this morning, my child was riding with me. I made a left turn and was almost side swiped because my car wouldnt accelerate at all. I called the Service Department at Bale and was told they will look at it and it may be a multiple issue problem. I had my car fully diagnosed back in April, so if it was a multiple issues thing, those multiple issues shouldve been addressed before allowing me to leave with a patched up car. He also told me I would be responsible for any new parts pertaining to the Service Traction/Low Oil Pressure issues. Also, I was told that I will have to wait until Monday before anybody can look at the car. Ive already paid for the repairs which werent done properly and now I have to wait 2 days before it can even be looked at. It is sad (me and my family are long time Chevy buyers) to be treated like this at a lot where Ive bought more than one car; to be told get in line and wait after my car when it wasnt fixed properly the first time. I am 100% sure that I, nor my immediate family, will ever purchase another Chevy car or truck as long as I live. This is from a company that my tax dollars helped to bail out. I still purchased from them to now be treated like a number. I almost had my car totaled out because of issues that should be a recall in the first place. Second, I paid to have it fixed. I know this email won’t be responded to, but I hope others will read and strongly consider not purchasing a GM vehicle at all. I will be trading my poor Impala for a Honda as soon as I have money to pay Bale Chevrolet a second time to fix what shouldve been fixed in April. Google Bale and you will see all the complaints about them having to fix the same problems two to three times, with the customer ending up paying more and more just to get something that shouldve been correctly diagnosed and fixed the first time.

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since Im always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues. I brought it in immediately to my dealer in Branson, Missouri, Pinegar GMC around the first week in July. They checked it out and said it was a faulty module of some sort that controls all those things and they should have the part in a few days. It has been 2 months and they not only still do not have the part but cannot say when it will ever show up. My question is why cant they get one off the assembly line since they are obviously building these cars every day and must need these modules to keep production going? Very poor communication and customer service.

I purchased a 2013 GMC Terrain. It had 74000 miles on it when I bought it. 50000 miles later I have spent 2500 dollars on it. Hub replacement, wheel sensor replacement, leaking gasket causing strong fuel odor in the vehicle. Now, to top it all off I have an oil consumption issue. Its using a quart every thousand miles. When the oil gets low no warning lights come on. The dealer says it will be a minimum 3000 dollars to fix and very its very possible the motor would have to be replaced. I have 2 friends that own Chevy or GMC SUVs and they have had the same issue. GM is not the quality it used to be. Dont buy it.

I went to the GM dealership in my town for a diagnosis on my SUV because it had an awful vibration. Please understand my beginning frustration as Ive only had the vehicle a little over a year and already numerous problems. They call me a few hours later and tell me its the wheel bearing. Irritated about how much Ive spent on it in an year I called the GM directly and they were going to pay some of it. Until the manager at GM got a hold of the manager at the dealership. The dealership lied, about conversations we never had, diagnosis he never gave me. So anyone looking for a vehicle in the Vermont area? Dont go to aldermans Chevrolet!

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

My dealership attempted to assist me in filing a claim with GMC warranty department regarding my rims peeling. My bumper to bumper warranty expired a few hundred miles ago. I only have 36,000 miles on my vehicle and I havent even owned it for two years. GMC is attempting to state that I used harsh cleaner and will be responsible for replacing the rims. My dealership doesnt agree and believes it is a manufacturing defect.I researched the internet and found that many people have had the same issue. Those that still had a warranty were able to get them replaced but those that reported it after the warranty period were denied. Carla with GMC warranty was very rude and disrespectful. I asked to speak to management or another person and she stated rudely I am the final decision. Is this really how you treat your customers? While fighting this issue my gear shifter went out in my vehicle. This vehicle has more issues than my Toyota ever had with 75,000 miles on it! I do not recommend the 2017 Arcadia Denali to anyone.

GM provides a full bumper to bumper warranty on their new cars as well as 24-hour roadside assistance program if your car happens to break down. As a consumer you are entitled to a tow and transportation to your home, work, or dealer. As I read in my contract after buying a new car from GM. My new car unfortunately broke down in an extreme way at only 300 miles due to water pump failure and engine overheat. Naturally I cannot drive the car anymore and have to pull over to side of the road and call GM 24 roadside assistance. This breakdown is a bummer, but it happens. Overall the call goes well. I am told a tow truck is on its way as well as a cab to take me home. Sounds fine. Except none of this happens.I call again after over an hour. Apparently there is no record of the tow trucks being sent or the cab. They apologize and resubmit the requests for me. Okay, mistakes happen. Again I wait for a tow and cab, but they never come. I call a third time. Same issue. So my request is resubmitted. I wait again, nothing comes. Its getting near 10pm now. Real bummer for me. Eventually I get a tow truck though. No cab. Reason? Cab cant be located. Weird. I get a cab via my phone app shortly afterward. That was a fun 5 hours.Since my car wasnt picked up till after 10pm, dealers are closed and I could not be given a loaner car (which you are entitled to if your car breaks down under warranty) to take me to work the next day. This is fine though since I am told GM can provide transportation to either the dealer or my work the next morning. Next morning I call GM roadside assistance. They say they will get me a ride to work. They call back 30 minutes later, they cannot provide me a ride to work. I ask for a ride to the dealer. They say okay. They call back 45 minutes later and say they cannot get me a ride to the dealer. I call my local dealer rather than 24 roadside assistance - they come pick me up and provide me with a loaner. Guess I shouldnt rely on promised services from GM directly.Conclusion: GMs 24 roadside assistance has obligations that they failed to meet in my situation. I do not understand why. If something is promised, but not provided, there should be accountability. I have not the time or resources to hold GM accountable, but the fault does not vanish. If GM cannot execute on obligations then they should not be stated to the consumer when vehicle is being purchased. One main reason I purchased a new car was the security of a warranty and assistance from GM if poor car operation became an issue. The car issue happened unfortunately, but GM failed to rise to its promises.GMs problem: big on promises, poor on execution. It was cheaper to screw me then to make good on a promise of service. As one person, what can I reasonably do? How can I reasonably prove lack of service effort on GMs part? GM knows the average consumer has neither the time or awareness on how to stand up for themselves. Thanks GM, you swindled me good. Even after going through bankruptcy, which as I recall we citizens paid for, GM still stutters about on cost savings of value proposition. Thanks US government, you made us pay for it. Next time, let capitalism run its course.

Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine and 4L70 transmission, along with all the accessories, computers and wire harnesses. The engine works great, but the transmission wont shift. I have called GM Performances hotline techs for help and got a case number. I never get a good answer from them on connections I am supposed to make and the pinouts they send dont match up to what they are telling me to do. The last tech I talked to told me to bring it to my GM dealer with my case number. I did this yesterday, 12-5-12, and they were looking at it today. I had to bring them my laptop to look at the program and they called the techs twice, still with no answers? What is the big secret with the so-called plug and play units? Why cant I get the right wiring harness or computer program when I buy this unit? Not clear instructions even for an old GM mechanic. Can I get help with this? Thank you.

2011 Silverado Duramax Diesel - LTZ. After paying the extreme price for this truck GM threw out to the public with a bad DEF system, among other problems, they should be ashamed. When you complain about this inferior product, GM does nothing but throws you a bone to buy another GM product!! Not back up their product by extending the warranty you already paid for.. Shame on you GM. You waved the flag of a America built product. After being a loyal customer all my 60 years, standing by you while others put out a good product, this is how I get treated. Now I feel like a fool.

The 8 speed transmission is DANGEROUS! No other way to say it. The hesitations and stuttering issues are countless. After sharing my safety concerns, GM says its just how the transmission performs. Ive driven plenty of V8 engines with various transmissions and never had this issue. It is NOT SAFE! The fact that GM is just shrugging this off is quite concerning. They have offered no help with this problem and passed the responsibility to the dealer. 100% unhappy. I will never buy a GM again and will recommend to everyone I know to do the same. BEWARE!

2010 Buick LaCrosse had 94000 but was seven months pass warranty (5) years. November 17, the engine blew. Returned it to my dealership, no help. Text GM on the internet twice no response. 7200 dollar bill to replace the engine. Car had been well maintained. Why did I buy an American made car.

Left the dealership with a brand new 2016 Buick Enclave on 5-14-16 and returned to the dealership with a flat left front tire on 5-16-16. Not complaining about anything on the dealership end, but the roadside assistance is a joke. Have never needed to use it before, THANK GOD, and will never try to use it again. My husband put the donut spare on himself because no one was available anywhere to assist us. Gave the address where we were but no one could find us so they said. What good is having a service available to use if you cant get use out of it? My husband and I would have still been stranded til today 5-16-16 if he didnt put a spare on himself. My suggestion is DO NOT offer ASSISTANCE if you cant follow through when a customer needs it.

Please all 2016 2018 Chevy Malibu owners please do not drive that car. Reduced power motor is a very dangerous situation. GM is not listen. Please people do not drive a car. I just barely made it out alive when it happened to me. Run down the row with 80,000 pounds behind me. No way off the highway but to run down to the ditch.

I own a 2012 Chevy Equinox (52000 miles) that I purchased from my Chevy dealership. The key fab holds the brass key in pot metal and it broke last year. That key was replaced under warranty. Saturday, the key I got to replace that key broke in the same manner. (25,000 miles later) Saturday, I brought the key in and was told I need to talk with the Service Manager. I explained the problem to the Service Manager and he offered me a new key at a discount. If I had something to do with the key breaking, I would be fine with the offer. Plus, there is no guarantee that the same issue will not happen to the new key. I do not want to be purchasing a new key every so often because of poor design. I was only 2,000 miles out of warranty and they would not replace a recurring issue.I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

I purchased a 2018 Escalade August 2 2019, car had 25000 mi on it. Had to bring it back to dealer 1 week for a coolant leak. They replaced radiator. 1000mi later after going on a 1050mi trip the transfer case failed..Car has been sitting at dealer for 1 month because of strike. I had 99 Suburban for 19 years, original radiator & transfer case. LAST GM CAR.

I am writing this complaint as I am very disappointed the way my whole purchase and ownership experience. I feel that a profit motivation has ruled the decision making process and customer service non existent. Firstly at the purchase of our 2012 Chevrolet Cruz, one major significant item was not offered and when we became aware of this item we were told it was too late. Then on the first trip we hit a pothole and damaged two tires. No problem, we have warranty. But even the dealership gave us the vehicle with three tires with a maximum of 21 PSI 2 at 18. We paid for this as no one was responsible. We noticed on the side mirror at the outset what we perceived to be polish dust. Upon the initial washing we became aware that it was actually a defect. We drove to the dealership only to be told we will sort it out. However, after repeated complaints we were told it was never written down and you now are out of warranty. GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but we are out of warranty.I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored Lemon Laws but I now realise that they have a place and are needed to protect customers. Thank you for reading.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

After many recalls which each one was fixed, the light for daytime running started going on and off. The GMC dealer told me that the frame for the light was melted and had to be replaced. Then he told me it would cost me $1,100 to fix which I told him that they knew the lights were too hot and I had the recall done so why am I to pay for this? I called GMC to get this fixed and each time I was told I would be called back. This never happened and the last time I called I was told that I agreed to pay $500 and that never happened because no one ever contacted me. All I want is to have my SUV fixed like they should.

New Cadillac CTS was in four times for engine light; the last time for eight days. They cant fix it. It’s one year old.

I bought a 2014 GMC truck with thirty one thousand miles and I drove it for three years to eighty four thousand miles and my family and I went for a road trip to Vegas Nevada and we were driving on a parking lot around 5 miles an hour and for no reason the motor broke down and Chevy wouldn’t honor the warranty. It cost me 10,000 dollars to get it fix at Fairway Chevrolet in Vegas and they didn’t do a good job. Now I have a check engine light on. Now a local dealer wants 1700 dollars to fix it. So I’m really mad at General Motors.

NEVER Buy from GM!!! I purchased a 2019 Silverado 3500 and reported transmission issues and funky dash issues from the first week I owned it. The truck was in the shop 9-11 times in 8 months. Corporate case manager was useless and did nothing but say, sorry!!! Truck would surge when in regen mode.. radio would be stuck on full blast. Clock wouldnt hold correct time or sometimes go backwards! GM was happy to take my money but fixing the truck... NOPE! After it ran into my camp trailer twice and putting a hole in the back of my garage wall it was a safety issue for my family! Dealership did everything they could - no issues with them! They even submitted a request for GM to buy the truck back. GM said no and they wanted to waste more time working on it. I ended up trading it in before it ran someone over. Now GM says you dont own it any more so we wont help with any cost... GM DID NOTHING during the 8 months it was in the shop. Why start now. I was told every step GM is here for you. NOPE! all I got was, were sorry, and we will get back to you. 1 week, 2 weeks later nothing!!! We will get you free oil changes. Nope! Never completed a thing they said they would. If I could give -1 star I would!

I have seriously dangerous electrical issues since I purchased this 2018 Equinox. GM claim they dont have a fix for the electrical issues. When I lift my foot off brake several sensors come on as well as door locks unlock and relock. The vehicle jerk forward or rolls backwards when foot is removed from brake. I have no choice but drive it as it is my only source of transportation. Lemon law attorneys are only concerned about getting their fee and GM offer to buy back with drastic deductions for depreciation for a few thousand dollars when my car loan was 25,000 plus thousands still owed. I would review with half star or less.

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.Working as a supplier for many years GM finds any defect products from a supplier they put them on third party inspection at the suppliers cost even if it puts them out of business. This is in stark contrast to Honda for example who send their best engineers from the company to help solve any issues with no cost to the supplier. Tried to find a place on the GM website to ask this but guess they did not provide that so people would not see their lack of quality control.

2014 Silverado LT with 42,000 miles, PO102 Mass Airflow sensor code. Cleared code only to have it come back on in less than 10 miles. Called GM Customer Service at which they issued a Service Request # and told me it was under warranty. Scheduled appointment with dealer to get it repaired only to find out it wasnt covered by factory warranty and there would be a charge of $309.00 to replace it. I called Customer Service while at the dealer and they argued back and forth with each other with the final verdict of NOT COVERED. I just lost 4 hours work @ over $40.00 per hour for this **. This is my last GM product. Only TOYOTA from now on.

A year ago we paid $30k for a 2014 Malibu loaded with every option but sunroof. The only problem is it has 36k miles because our family lives out of state. We went to check on trading it because we want an SUV. Car is perfect they tell us its worth $14k now. Either your car is way overpriced or bad enough they dont hold value. Which is it?

I went to Beck service department in Palatka to have my transmission looked at on my Chevy Silverado 2500 6.0, it started slipping last week out of OD when going uphill and wouldnt go back into OD, I had to pull over, put the car in park, shut it off, let the computer reset, turn back on then be on way and it would be fine until next hill. My truck shifted smoothly in all gears and sounded fine until I got it back from the transmission check. Now the shifting is hard. Almost impossible from park to reverse and back to park and other gears are hard shifting transmission was not running hot. Now it is and someone apparently used inside driver door panel to yank door closed causing issues there. Now door sounds like tin can closing when window down, not to mention the vibration it has that it didnt have before bad and when it does shift from park to reverse the whole truck jerks and whining sound, vibration in the accelerator pedal and shaking as if they adjusted the shift linkage wrong but service check was only for that a check $85 but something happened even if it were in the test drive and it was shifted improperly or ran too hard at high RPM. Now the tranny is worse than before. I needed it to hold out for a while but they did it in now. Im screwed $4000. They say for new one because of tcc and say metal in tranny. But was still drivable. Now not so much, I contacted the service department they are refusing responsibility of doing anything and it is much much worse. Since I picked it up they claim they didnt do anything to the transmission. I didnt have problems shifting before. PLEASE HELP!!!

I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!

I have bought 2 Chevy Cobalts and I will never buy another one in my life. First one I bought was about 3 years ago. I was on my way back from GA and a semi hit me and I spun out on the highway and totaled my car. Well my airbags did not deploy. No big deal. No one was hurt. I called Chevy to let them know that the airbags did not deploy. I heard nothing back from them. I bought my 2nd Chevy Cobalt in May. I let my niece drive my car and she pulled out in front of a car going 50 mph. Car spun out hit another car. GUESS WHAT. The airbags did not deploy... Everyone that was in the car was treated at the hospital. Called Chevy and reported it. LOL. Guess what they said the airbags will only deploy if they are hit head on. WOW really. So because the car was hit on the side and the back of the car, the airbags did not deploy. Getting hit at 50 mph should have deployed the airbag. But my claim DENIED because they were not hit head on. Thank God that they were not hit head on because I probably would not have my niece, son, nephew or grandbaby. I will NEVER buy a Chevy nor will any of my friend and family. What a joke this company is.

Our 2007 Pontiac G-5 is under the faulty ignition switch recall. The recall that has caused several deadly accidents. We received notification in the mail from GM in March of 2014. It stated that the parts would be available the second week of April 2014. We took our car to Brown & Wood dealership in Greenville NC. The part was supposedly ordered. We have checked back weekly like we were asked to. The part is never in. There was one car ahead of us to be fixed. A Chevy cobalt. That car and several others have been fixed. Our part is still not in?? When we call GM we are either hung up on, or are told we dont know where your part is or when it will come in?? For the past several weeks we have been asking the dealership for a receipt or something showing that our part had been ordered, and that we were going to talk to an attorney. They have continually put us off. Finally we get a call from the owner telling us not to call the dealership anymore and stop calling GM. We were also told giving us a receipt for when the part was ordered would not do any good??? We were due to go on vacation in June 2014. Our vacation was booked and paid for long before we found out about the recall and how dangerous the car is. We asked for a rental car with racks to haul our equipment. We were told in an e-mail to Congressman Walter Jones office (which we went to for some possible help) from GM that our car is arguably safe, we were instructed to drive the car with only one key, and to drive our own car on vacation. They would not provide a rental like they say they will. We have FULL RENTAL INSURANCE on our auto policy. The Pontiac that we bought from them in 2007 with our own racks on it, we bought in good faith that the car would stay in proper and safe working order. They should have and were responsible for providing a rental car under the circumstances to make sure that their consumers were safe. GM is a sorry company! Our taxpayer dollars bailed this sorry company out. Mary Barra recently did an interview on the Today Show on NBC. The interview was nothing but about herself. What she supposedly has done and is going to do. Mrs. Barra, where is the part for our death trap car you sold us in 2007? Where is the notification to your customers, you know CUSTOMERS people that keep you in business? If there is a delay with the parts you should notify consumers. Your are doing it by VIN Number. Explain please??? Are you fixing certain cars first, are you picking and choosing certain consumers cars to fix first??? Communicate with your customers. We think that a class action lawsuit should be brought against GM for everyones deadly car that has not been fixed in a timely manner for putting customers under the stress that they have put us under. Your notification GM states that the parts would be available the second week of April 2014. If there are any attorneys out there that have a class action against GM, please contact us, we are interested. This is unacceptable. These cars are dangerous. Living with the possibility that your car can just freeze up at any time and they are dragging their feet getting the parts made. We will never buy another GM car. NEVER! Folks think hard before you buy a GM vehicle. Shame on you Mary Barra. You are constantly on TV giving interviews not telling the whole truth. Oh, but what do we expect? You are a part of the government, and you and your company lied for 10 years about these cars. Stop making everyone believe that customers are being taken care of and for the most part are happy with GM. NO WE ARE NOT! Fix our deadly car. We encourage anyone that if their recalled cars have still not been fixed and you are getting no communication from GM please make complaints and write reviews.

I have owned a 2002 Astro van for the past 15 years, which I purchased use with 150,00 miles on it. It was in need of a rear differential overhaul which I did myself. This vehicle now has 308000 miles on it, and has only required normal maint and repairs the entire time I have owned it. The engine has only had the timing chain replace at 280000 miles. Still gets 20 mpg on highway, 17 around town, interior is still in good shape and body is tight & rust free. Although I have other newer vehicles I use this as my go to vehicle for daily use because I enjoy driving it. Just thought I would say something positive when it is deserved. SincerelyTony ** Jennings Florida

1. Saw Buick LaCrosse online 2. Visited in person & negotiated price 3. Waited HOURS into the night & was the last customer to be seen by finance. 4. He tells me that nothing has been done and it was too late. At this point, I had been sitting & waiting for hours. Since it was Friday, he told me to take the car and hell submit my app to Vystar on Monday. Then, he cautions me that people with HIGH FICO scores get declined all the time! How ethical is that? Then he suggests that he complete my paperwork at a higher rate, JUST IN CASE. I stuck to my guns on the lowest rate and didnt take the bait. 5. The car was sent to be cleaned (last car) but it seemed more like it was rinsed because it was still dirty.6. Monday came, no call. Tuesday came, no call. Wednesday came, no call. Thursday came, no call. Friday came, and I finally called to get the run around and a man said he THINKS I was okay. NO ONE EVER CALLED to follow up. It literally took 2 1/2 weeks for a confirmation letter. 7. I Noticed $300 accessory fee added to my sales price. 8. Received denial letter from the dealership not a finance co, that said I was denied for multiple accts in delinquency. That is inaccurate info, as I have no delinquencies at all, and would not have a FICO score of 803 if there were such. (see attached w/ score), yet I was APPROVED by VYSTAR at their best rate for used cars8. A so-called Customer Exp Mgr ** emailed and said some words followed by A HAND WASH for my troubles. Wow! That was very gracious. Never Again! The hallmark of a disorganized company is that they never finish what they start. Thus, me having to call over and over to get my status and no one could give me a definitive answer. If you like being both confused and getting the runaround - OR - a free hand-wash, choose this place. I hate to break the suspense to you, but if I ran the joint, I would offer more than a hand-wash! PLEEZ, Mr. **, that added about a GALLON of HIGH OCTANE FUEL to the FIRE. I even went as far as to share w/Mr. ** that my dissatisfaction with the dealership was too far gone and I have told over 15 people. No one cares, yet they talk like they do. P.S. Credit score is 803. As a woman, I truly hate having to give a negative review on any company, but this company deserves it.

Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.

I have been a loyal GM owner for 20 years until now. The past 3 years have been pure hell and if I can help just 1 person by keeping them from experiencing the same then I am good with that. It began when we bought our 2015 Chevrolet Silverado LTZ. We loved the truck and never planned on getting rid of it. Around 18,000 miles on the vehicle and it began having a vibration on the interstate between 65-80 mph. We took it to the dealership and were told road force balance multiple times. We tried another shop and had them road force balance. Over the next couple months the vibration got worse. It became so severe that my child not only complained about his eyes hurting but even vomited from it shaking him so much. A week later the vibration turned more into a death wobble that was absolutely terrifying.With no answers from the dealer we were told it might be best to trade it in. After only 11 months of ownership we traded it in on a 2015 Yukon Denali thinking different drivetrain and suspension would be better. Boy were we wrong. The first week having the Yukon my transmission began slipping. The dealership went ahead and replaced the converter. A few weeks later it was raining severely so I decided to take my son to school. I ran outside and jumped into the Yukon only to find water dripping out from around my sun visor. I took a video of it and took it to the dealer. A few weeks later my transmission began jerking so back to the dealer only to be told I need a new transmission. A month later around 22,000 miles suddenly the Yukon begins having the same exact highway vibrations between 65-80 on the interstate. At this point Im exhausted and literally broken. All I wanted was a reliable vehicle that my family could travel in and enjoy.At this point we begin looking into other vehicles and considering a 3/4 ton diesel truck because they last right? But wait... We go to a dealership and look at trucks. They evaluate my trade in and thats when I almost passed out. At that time my trade value on my Yukon was I believe 48,000 give or take. I was offered (are you sitting down?) $25,000. Yes you read that right. Im going to quote the sales manager... Wholesalers are now aware of the major issues GM is having with their trucks and SUVs and many are scared to buy them so they are only going to offer half of the trade value. I sank. I then panicked. Was I going to be stuck with this vehicle that we cant utilize? I tried other dealerships and no help. Finally I went back to a GM dealership and called them about a diesel. They gave me fair trade for my Yukon so I traded it in on a brand new 2018 GMC 2500HD Denali.I drove out of state to pick it up only to leave in my new truck and feel a Vibration on the interstate. At first I thought it was just me being paranoid so I gave it a couple days. Sure enough it became worse. Highway vibration between 70-85 mph. It has now been almost 2 years and I am still fighting. My truck still vibrates and will shake you so severely that you cannot ride in it for long distances. My transmission clunks and slips. It constantly stays in regen mode cutting my fuel mileage in half making it almost impossible to even afford to drive daily in town. Both of my power mirrors malfunction. My AC has already molded and mildewed causing me to get sick. My local dealership has already lied to me trying to blame my tires, they have tried to say I had a bent rim when I didnt (I took it to the dealer I bought it from and the rim was fine) and Ive been told my tires were bad and then they were good.I have been told youre a small girl driving a big truck, youll get use to it. I had a technician tell me that since its a heavy duty truck it should have a load on it to make it ride better. Well, we hauled a trailer with a car on it and the vibration was still there. For over 2 years I never said anything to anyone other than attempting to work with the dealership and techs. Ive been nothing but polite and respectful only to be continuously lied to and pushed aside. The fact that there are thousands of other owners out there experiencing the same Vibration and getting the same treatment is only more proof that GM has a problem and will not acknowledge it nor help the loyal consumers that trusted them and their product. So much for GM standing behind their product. Instead they attempt to sweep the issues under the rug so to speak and leave their consumers begging for help and answers.I have not only lost thousands of dollars. I have lost time and sleep. Im tired of living in a constant state of anxiety constantly worrying if Im going to be stuck with a vehicle that I owe too much on to trade in and cant sell. A vehicle that I cant take my son on vacation in. Shame on you GM for doing this. Shame on you for turning your backs to thousands of loyal and faithful clientele that made you what you are. I hope the truth comes out and I hope GM makes it right.

GMC Terrain is cheaply made. The passenger door rubber came off and the Motor Company claimed I pulled it off. Wrong. Also the Modules on the Tires is going out and it only has 50,000 miles on it. The center module keeps saying that there is a low tire. They cost $125.00 each plus installation.

I am a former executive of GM. While employed, I cautioned management via the PEP Program that for years GM has not fixed a problem with their driving lights on many of their vehicles. After a few years, at least one or both white driving lights burns out usually from a hot socket, Im told. Ive owned several GM vehicles and presently drive a Yukon among them. For years knowing my years with GM, my friends and acquaintances often tell me, You can most always tell/bet the GM vehicle approaching you with at least one driving light out is a GM truck, crossover, etc. at least 90%+ of the time. I have no answer as to why for years this kind of on-going negative on-road advertising has been allowed to exist, do you? If its a supplier wiring harness issue, lets fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most peoples constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, Stupid is as stupid does. For all our GM families sake, investigate and fix as appropriate this seemingly forever on the road negative adverting. I am Randolph **, GMs past General Director of Information Security, previously located in the Ren Cen for many years.

My 2016 Silverado 2500HD has been recalled for the airbag issue. I brought it to my local Chevy dealer on November 18. I am STILL without my vehicle! The SM module froze when they attempted the reprogram on 11/18 and told me they needed to order a new module. The module was on backorder and they received in Wednesday 11/23. Unable to program it, they are still waiting for the GM Field Service Engineer to write the program for the new module specific to my truck. I have been given no expected date for completion and also have had to follow up daily myself with the dealer to get updates. Each update has been the same response... we are waiting for the engineer to write the program and do not know when it will be done. This is a recall and since my truck happens to be in the 1% that are an actual problem it should be made a priority to be corrected and returned to me. It has been just about 14 days now without my truck and without a resolution date in sight. I feel helpless. I have tried contacting the GM Customer Assistance line and they have been of no use.

I have a 2014 Chev Sonic, all 4 wheels are rusted, I went to the GM dealer and he told me that it was poor quality metal because they were made in Korea. Needed to contact GM. After 2 weeks of no news, I contacted GM customer service. They would check into it, 3 weeks later they told me there was no warranty but the dealer would paint them. The dealer said we would order the paint. That was in late June. They have still not contacted me. I went back last week to the dealer because the top center of the rubber steering wheel is worn smooth, not cover and no explication as why. I worked for GM dealers for 37 years and have seen a lot that was passed under warranty that should not have. The car is under 3 years old and less than 50,000 kilometers. I was a GM man all my life but that is over now. Never again.

2011 GMC Acadia Timing Chain and HORRIBLE GM Customer Service - My parents who are in their 60s and 70s and on a fixed income, life long GM buyers, own a 2011 GM Acadia. The Acadia is only (116) miles outside the Power Train warranty, yes 1 1 6 when the timing chain went out. Now they are looking at a repair bill of nearly $3000 which they do not have to pay. My Mom has spent hours on the phone with GM reps asking for some assistance with the repairs and was told today that the only thing GM could do to help was to offer her a $100 voucher for an oil change, in a vehicle that she cant even drive. My parents are going out of state this weekend for their grandsons high school graduation and are having to borrow a car to make the trip. GM has repeatedly proven that this is of no concern whatsoever to them and they have no intention of honoring their poorly designed product, even though there are hundreds if not thousands of complaints about the Acadia online with this exact same issue. GM will not stand by their product or honor the loyalty of their lifelong customers, yet whenever they are in financial troubles they expect our government dollars to step in and assist them and bail them out. If this auto was out of warranty 10,000 miles I could understand but it is only out of the warranty 116 miles and still only being offered a $100 oil change voucher is a slap in the face.

I have a 2014 Chevrolet Silverado. Transmission went out 200 miles out of warranty. Never hauled or pulled anything out of the ordinary or out of what the specs allow for the truck. Obviously being a issue with transmission before the warranty was up, GM refuses any assistance at all. Said because I didnt buy it from a GM dealership, there is nothing they will do. So please be very careful buying any GM vehicle from anyone. They will not stand behind what they make, and you will be treated the same way I was.

Warning!!! Do not purchase a vehicle from GM or Victor Chevrolet! Their customer service is deplorable. Here is my ongoing log of what I have been going through since I leased a brand new 2015 Chevy Equinox on May 12, 2015. Please help by sharing this with everyone daily. I will keep posting updates until this matter has been resolved to my satisfaction!5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met Bill in Service. He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new repaired 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a glitch in it. GM was aware of the glitch and was working on a fix for it. He warned me that it may take 1-3 months to come up with a fix for the glitch. He said if it happened again, just press this button on the rear view mirror and it would reset. I left with the vehicle, foolishly thinking that it probably wouldnt happen immediately. Wrong!5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldnt connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met Phil the service manager. He immediately knew what the problem was! All it needed was a new module. Thats all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didnt Bill know this two nights ago when I had brought it in??? I said Im leaving it! I refuse to drive a brand new car without a radio/phone - fix it!. I did not agree to leasing a defective vehicle! Odometer approx. 450.5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said GM has a hold on the part. They will not release this part. The part is VIN specific. It cant just be taken off another vehicle on the lot! I said so you cant fix it. He said no. I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the sales manager. Ed explained that he would have to get authorization from GM to do a buy back and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!6/2 Tuesday, Phil gets on the phone and tells me that hes been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but Ill give them one last chance at this pathetic run-around game they are playing. I know they dont have a so called sudden fix, but whats another day, in this pathetic game? So now, Phil is going to reprogram the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously fix the problem!!6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. Hes gone five miles and assures me its working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Cant wait! Im so excited, cant you tell? 6/4 Thursday, cant wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, hes going to call Onstar to see if they can get a code! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I dont want it… EVER! Its worse than the boy who cried wolf. I cant stand it!Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as worthless, non-responsive Donna, never to be heard from again, even after leaving several messages on her pathetic answering machine.6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, havent heard anything - as usual - so I text Phil and ask what hes heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a chassis overnight ship priority. 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.6/15 (Monday), Phil reports that its all fine. Says he will deliver it to my house so I dont have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my sons school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested reset button. Turned vehicle off and back on, still nothing.6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didnt answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said connected to Marg cell at which time I couldnt use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my sons High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonicos. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was in case Victor Chevy doesnt pay. REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: Hows it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GMs response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap.7/1 Wednesday, texted Phil. Asked if anything was happening. His response: Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec thats going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil 7/6 Monday, texted Phil to see if anything new. Told him I hadnt heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna.

Lease a GMC 2014 Terrain, 14000 miles on it. Go in for scheduled maintenance after the 2 year of free SM. Oil change, rotate the usual. I have coupons on the GMC app. He tells me I need the frictionizer, Ok. $90.00 dollars later, driving an hour and a half, washer fluid completely dry. Problem: Do I trust them and my kids safety, no. Freezing dirt 65 may, no way to clear the windshield. Cant use coupon that is on the app that you use to schedule the maintenance. Hmm do I go back? Probably not. If they miss 1 thing why not 10? Tired of bad service and excuses. When you pay for a product that expensive you better get what you pay for because if you dont... BAD BUSINESS. Thanks.

My wife and I own three GM vehicles. A 2005 Cadillac CTS, 2006 Chevy Trailblazer EXT and a 1999 Chevy Corvette. Both my wife and I grew up GM fans. We have always driven GM, but no more. We do understand that we have older vehicles, but with how well we take care and maintain our vehicles they should drive like new. The Cadillac has 120,000 miles, the Trailblazer has 90,000 and the Corvette has 120,000. All three have the typical GM electrical bugs. The Cadillac leaked water from a rain storm into the rear seat and floor (where electrical wiring is stored) flooded it and fried wiring. This is a well known common problem and GM will do nothing. Drain tubes get clogged in the headliner (horrible design). It had the common timing chain and oil consumption problems. The Trailblazer has HVAC issues and many other electrical problems. The Corvette has had the transmission replaced twice and has a lot of electrical problems. The money we pay for the cars and then have to repair weekly is ridiculous. I am no longer a GM fan and will be looking for a better company to buy future vehicles from.