General Motors
General Motors

General Motors

General Motors Company is an American multinational automotive manufacturing company headquartered in Detroit, Michigan, United States. It was founded by William C. Durant on September 16, 1908, as a holding company, and the present entity was established in 2009 after its restructuring.





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General Motors


Product Reviews:

My 2012 GMC Terrain is not getting the gas mileage on sticker. I went to th
My 2012 GMC Terrain is not getting the gas mileage on sticker. I went to the dealership many times, but they could care less. I guess all they wanted was my money.
Published: December 19, 2012
Nelda of Santa Fe, NM
Source: consumeraffairs.com

I have a 2011 Terrain with the best gas mileage, 26 driving at 60 mph. I dr
I have a 2011 Terrain with the best gas mileage, 26 driving at 60 mph. I drive 120 miles a day to work and back, speed limit 55 mph and I have 63,000 miles on the car. On May 1st, I parked the car at work and when I went move it again, it would not go into gear. I had to get a tow truck and take it to the GMC dealership. They said they didnt have any loaners and I had no way of getting home. So, I found a car rental (only place in town) and all they had was a Chrysler van so I took it. The dealership said it was a bad transmission and replaced it on May 4. When I picked up my car, I asked about covering the cost of the rental. They asked what type of car I rented. I said Chrysler and they said it had to be another GMC. At that time, when they didnt have a loaner, nobody said you had to rent another GMC. When I got the car home, I noticed I had transmission fluid on the floor, so I had to take it back again on May 7 (no car for the weekend). They said they forgot the seal kit and were able to repair it the same day. On 7-20, coming to work, the transmission started to sound funny. Halfway to work, it would go into 1st gear. I had to drive to the dealership doing 35 mph, late for work. I did get a loaner car this time. Out of all the new cars I have bought (Chryslers), I have never had transmission problems and now I have two bad transmissions. Whats the chance of that? This vehicle is costing me time and money. I bought a new vehicle so I wouldnt have these problems. The company I work for supplies parts for this vehicle and you demand 0 defects. Im not sure why you would treat your customer this way!
Published: July 23, 2012
Patrick of Parma, MI
Source: consumeraffairs.com

I have a 2014 GMC Terrain. I was heading to Cooperstown NY with my 15 year
I have a 2014 GMC Terrain. I was heading to Cooperstown NY with my 15 year old son for a baseball tournament. I was driving at 70 mph on I87 in the passing lane in a driving rainstorm. I put my wipers on high and they quit working! I got myself to the breakdown lane (SCARY). I tried a couple things to fix the situation but it didnt work so the rain let up and I followed a friend 5 miles to the nearest GMC dealer. There they told me the wiper transmission broke and it would cost 450.00. so I am vulnerable position so I had to paid and had to move on! Now when I got back from my trip I researched my issue and went to dealer that I bought my car and no one could help me (no recalls and my mileage was too high (67000)). I didnt realize that I had my wipers on for 67000 miles?? This part is not a serviceable part and also how many miles have I really used those wipers?I am more disappointed in GM CUSTOMER SERVICE in how they are handling this. They do not understand the magnitude of the situation! I researched this and in 2013 GM recalled the same things and in Canada GM recalled 2010-2017 Terrain for the same part number and issue. And also my Terrain was mfg in CANADA but once it is driving in the US it is not covered under the recall of Canada! I was looking for complete payment of 450.00. GM CUSTOMER SERVICE DOES NOT REALIZE THAT A LIFE COULD OF BEEN LOST AND 450.00 IS NOTHING COMPARED TO THAT!!!
Published: September 13, 2017
edward of Berkley, MA
Source: consumeraffairs.com

GM provides a full bumper to bumper warranty on their new cars as well as 2
GM provides a full bumper to bumper warranty on their new cars as well as 24-hour roadside assistance program if your car happens to break down. As a consumer you are entitled to a tow and transportation to your home, work, or dealer. As I read in my contract after buying a new car from GM. My new car unfortunately broke down in an extreme way at only 300 miles due to water pump failure and engine overheat. Naturally I cannot drive the car anymore and have to pull over to side of the road and call GM 24 roadside assistance. This breakdown is a bummer, but it happens. Overall the call goes well. I am told a tow truck is on its way as well as a cab to take me home. Sounds fine. Except none of this happens.I call again after over an hour. Apparently there is no record of the tow trucks being sent or the cab. They apologize and resubmit the requests for me. Okay, mistakes happen. Again I wait for a tow and cab, but they never come. I call a third time. Same issue. So my request is resubmitted. I wait again, nothing comes. Its getting near 10pm now. Real bummer for me. Eventually I get a tow truck though. No cab. Reason? Cab cant be located. Weird. I get a cab via my phone app shortly afterward. That was a fun 5 hours.Since my car wasnt picked up till after 10pm, dealers are closed and I could not be given a loaner car (which you are entitled to if your car breaks down under warranty) to take me to work the next day. This is fine though since I am told GM can provide transportation to either the dealer or my work the next morning. Next morning I call GM roadside assistance. They say they will get me a ride to work. They call back 30 minutes later, they cannot provide me a ride to work. I ask for a ride to the dealer. They say okay. They call back 45 minutes later and say they cannot get me a ride to the dealer. I call my local dealer rather than 24 roadside assistance - they come pick me up and provide me with a loaner. Guess I shouldnt rely on promised services from GM directly.Conclusion: GMs 24 roadside assistance has obligations that they failed to meet in my situation. I do not understand why. If something is promised, but not provided, there should be accountability. I have not the time or resources to hold GM accountable, but the fault does not vanish. If GM cannot execute on obligations then they should not be stated to the consumer when vehicle is being purchased. One main reason I purchased a new car was the security of a warranty and assistance from GM if poor car operation became an issue. The car issue happened unfortunately, but GM failed to rise to its promises.GMs problem: big on promises, poor on execution. It was cheaper to screw me then to make good on a promise of service. As one person, what can I reasonably do? How can I reasonably prove lack of service effort on GMs part? GM knows the average consumer has neither the time or awareness on how to stand up for themselves. Thanks GM, you swindled me good. Even after going through bankruptcy, which as I recall we citizens paid for, GM still stutters about on cost savings of value proposition. Thanks US government, you made us pay for it. Next time, let capitalism run its course.
Published: February 22, 2014
tcsting of Los Angeles, CA
Source: consumeraffairs.com

Poor engineering, not good in winter. The air intake on the hood is stupid.
Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.
Published: August 11, 2019
H of Valentine, NE
Source: consumeraffairs.com

My 2011 Traverse has had many service issues and been unreliable. The local
My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.
Published: July 7, 2015
Brad of Langley, BC
Source: consumeraffairs.com

On Christmas Day, 2014, at about 2 PM, my wife and I were driving in our 20
On Christmas Day, 2014, at about 2 PM, my wife and I were driving in our 2013 Chevy Spark on the Cross Valley Expressway (PASR-309). It was a bright sunny day with very little traffic. The car was loaded with presents as we were on way to the family holiday dinner. Not long after we exited the rock-cuts (a reduced speed zone) and assumed normal highway speed, there was a horrendous, explosive noise and the sky vanished, or so it would seem. The hood of the Spark had blown open and smashed the windshield, completely obstructing or view. For some reason, I almost immediately realized what had happened and was able to maneuver the vehicle to the side of the highway using the only the view in the side-mounted rear-view mirrors. We were, each, covered in shattered glass, but neither of us was injured.After assessing the situation and realizing we were less than a mile from Bonner Chevrolet, I bungee-tied the hood down and nursed the vehicle to their lot. We called a family member to pick us up and tried to enjoy what was left of our holiday. Most of the day was spent retelling the story and hearing from everyone, just how lucky we were. Chevy had issued a recall for possible hood-latch rust and potential failure in mid-November. The recall letter stated, We will send you another notice to inform you when parts are available to repair your vehicle. No such letter had arrived prior to the above event; however, it did come in mid-January.The guys at Bonner were terrific. They were confident that this was a simple recall issue and that GM would pick up the tab. Were they ever wrong! Bonner assessed the damage at $5001.32. (New hood, fenders, hinges, windshield, paint.) The car had a KBB value of about $9500 at the time, so the repairs were warranted. Heres where it gets interesting. GM had Bonner recalculate the repairs using a higher labor rate (Corporate-Warranty Rate). The cost of repair went over $7,000, and exceeded GMs acceptable threshold to merit repair. Just like magic. The car was now a total loss in their eyes. GM offered me $7,500 and a $2,000 Customer Loyalty voucher.The following is an excerpt from my response to their offer: I am still considering your offer. The problem that I am having is that Chevy is asking me to spend a minimum of $9,000 dollars out of my pocket to resolve a problem created when my Chevy product failed. And yes, as structured, Chevy would get my $9,000 dollars. Lets do some math. The offer stands at $9,500. ($7,500 check and $2,000 Chevy voucher). I owe approximately $4,500 dollars on my defective vehicle. My dealer can put me in a new (hopefully non-defective) Spark for about $14,000 (title, tax, tags). That causes me to spend an unbudgeted $9,000 if I buy a Chevy or $11,000 if I choose a comparable vehicle from another manufacturer. Any rational human (including judges, jurors, arbiters, and customer service representatives) can see the folly in accepting such a deal. All I really want is the same car payment I currently have and a safe vehicle to drive. Fix my car or find me a different one (13-14-15, I dont care). Let me walk away owing my Credit Union $4500. Ill continue to sing the praises of the Spark and Chevy. Please forward this to anyone who might be able to help.After several phone calls (GM stopped replying to e-mail), Chevy held firm. I ended up having my insurance repair the vehicle at Bonner for the initial estimate and paid a $250 deductible. The whole process took six weeks (3 car payments).
Published: March 5, 2015
Kevin of Harveys Lake, PA
Source: consumeraffairs.com

I went to the GM dealership in my town for a diagnosis on my SUV because it
I went to the GM dealership in my town for a diagnosis on my SUV because it had an awful vibration. Please understand my beginning frustration as Ive only had the vehicle a little over a year and already numerous problems. They call me a few hours later and tell me its the wheel bearing. Irritated about how much Ive spent on it in an year I called the GM directly and they were going to pay some of it. Until the manager at GM got a hold of the manager at the dealership. The dealership lied, about conversations we never had, diagnosis he never gave me. So anyone looking for a vehicle in the Vermont area? Dont go to aldermans Chevrolet!
Published: November 13, 2015
Krista of Rutland, VT
Source: consumeraffairs.com

I purchased an extended warranty directly from GM, a Platinum warranty that
I purchased an extended warranty directly from GM, a Platinum warranty that was supposed to be bumper to bumper coverage at the cost of $3400 for my 2013 Chevy Avalanche. I did have to have 1 air shock and compressor replaced but I always replaced shocks in pairs but GM said no way. Then my dash started to crack and that was turned down as GM said this was a cosmetic item and it does NOT cover cosmetic items. Well after buying or leasing 6 vehicles from this same dealer in 6 years I sold the Avalanche and bought me a Ram pickup truck. That’s how GM treats its customers after 35 plus years of owning GM vehicles.
Published: November 13, 2020
Robert of Ida, MI
Source: consumeraffairs.com

Brand new 2021 Chevy Silverado 2500 Carhartt Edition. Broke down 2 months l
Brand new 2021 Chevy Silverado 2500 Carhartt Edition. Broke down 2 months later in the middle of nowhere, could have died. Had to have truck towed to nearest Chevy dealer over 6 hours away. No one paid for the tow even though I had it covered in my warranty. I had to pay out of pocket and 20 days later my truck still sits in the shop at the Chevy dealer. My wife and I paid for the truck cash with all the money we saved up. Please save yourself and do not buy Chevy. They do not care and give you the run around with no answers.
Published: February 28, 2021
Christopher of Wasilla, AK
Source: consumeraffairs.com

Recurring timing chain problem. GM has replace timing chain two time. Last
Recurring timing chain problem. GM has replace timing chain two time. Last time app. 20000 mile ago. Went again. Now is out of warranty for a design problem that they refuse to fix. All they can do is replace it until you are out of warranty. Then you are left with a car that you cannot get any or fair trade 2000 to wholesale for parts because of engine 3.6 L. This problem is being treated different at dealers. Cadillac will repair timing chain on a 1 on 1 case!!! Not the Chevy Equinox 3.6 L same engine. I guess because they pay more for their car. Anybody buying a used GM with this engine should look at car forums to see how many complaints there are. If GM wont stand behind their product knowing there is a problem is bad business. I will never buy a GM vehicle.
Published: May 18, 2017
Bill of Stroudsburg, PA
Source: consumeraffairs.com

I bought a 2011 Equinox in April 2014 with 58,000 miles on it. Was talked i
I bought a 2011 Equinox in April 2014 with 58,000 miles on it. Was talked into spending an extra $2000 on an extended warranty so I paid almost $20,000 for this car. A year later (April 2015) I took it in to have it inspected and because there was a ticking noise coming from the motor. Come to find out I needed to have the timing chain replaced. On top of that I ended up having to have 4 new tires put on it because the idiot that had the car before me ran the tire flat and never told anyone so it ruined the tire. I didnt get any help with paying for 4 new tires from the dealership. Then in July 2015 I took it back to the dealership for the same ticking noise. Well come to find out I needed new rings, pistons, and a cylinder head. So they replaced that. All under warranty of course. Then in February 2016 I started having issues with it starting so we thought it was just a battery so I spent $135 on a new battery. Well a week later the car wouldnt start in my driveway. We couldnt get it started so we had to have it towed at our own expense ($75) even though our extended warranty has AAA. Come to find out the starter was cracked so they replaced that under my extended warranty. Well come to find out you still have a $100 deductible on a warranty after you spend $2000 on it. Ridiculous if you ask me. Well a week and half later I went out to start the car for work and it was dead, wouldnt start. That night my boyfriend managed to get it started so we didnt have to have it towed. Come to find out there was a negative grounding cable that was bad that we had to have replaced. Well that same day I got the car back I got stranded at our local supermarket because my car wouldnt start. So now as we speak I still dont have my vehicle. I have called GM on several occasions starting with the problems last year and now called several times this year with the starting problems. No one returns phone calls or emails and they dont seem as if they want to be helpful. I work full-time, got to college part-time for my bachelors degree and have a 2-year-old daughter at home. Why should I feel like I am going to get stranded every time I want to go somewhere. Living in NYS you never know what the weather is going to be. What if I got stranded with my daughter and it was freezing cold outside. All I want is a resolution with this car but the dealership nor GM seems to want to help. Its ridiculous that you pay that kind of money for a car and have these issues not even 2 years into owning it. This is my first GM vehicle I have ever bought and I will NEVER purchase another. I have also drive Toyotas, Subarus and I even drove a Mazda and even though they were all used I never had any issues like this. So here is a good idea GM maybe you need to start supporting your customers a little better and maybe your business wouldnt be going to **.
Published: March 3, 2016
Kristen of Wellsville, NY
Source: consumeraffairs.com

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 mil
I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!
Published: November 15, 2011
Ken of Des moines, ia
Source: consumeraffairs.com

Imagine having a new car for two years and the clear starts lifting. My car
Imagine having a new car for two years and the clear starts lifting. My car is full of blotches of clear coat lifting. I am still in warranty and GM denies my claim. I wish I can post pics. I took my vehicle to Yeo body shops and was told to take it back to dealer due to clear coat lifting and leak in rearview window. It is so obvious that my paint job was botched and they blame it on the environment. I will never purchase a GM vehicle ever. There are several videos on their clear coat problems on the internet and they fail to take responsibility for their clear coat problem vehicles. They would rather sale it to the consumer and wash their hands concerning the problem. I will not stop posting until I get my vehicle on TV. It is a clear mess.
Published: November 3, 2020
Shawn of Powder Springs, GA
Source: consumeraffairs.com

I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3
I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3 weeks having the vehicle the head gasket needed to be replaced. My Escalade was in the shop almost 2 weeks and GM refuses to try to make the situation right. The thing that blows my mind is 4 months earlier my wife purchases a brand new Cadillac CT6 and less than having the car 2 weeks the sunroof motor completely goes out. Car was in the shop 1.5 weeks again. GM was no help and does not care about pleasing their customers. I highly advise anyone to stay away from GM vehicles. They are not reliable and GM will not be there for you after the sale.
Published: January 19, 2017
Anthony of Ann Arbor, MI
Source: consumeraffairs.com

I currently own a 2015 Cadillac Escalade which I have owned since 2015. We
I currently own a 2015 Cadillac Escalade which I have owned since 2015. We recently discovered a water leak on the drivers side second row on the roof where the seams meet by the back door, the water has leaked down the inner panel affecting the seat belt causing it to lock out. The entire carpet from the second row to the third row was wet producing the smell of mold. After taking my vehicle to two different Cadillac dealers they found the leak we had already discovered. General Motors has denied the claim made by the dealership, they are not taking accountability for their faulty vehicle and supporting us the consumer who has trusted them to produce a high quality product worth the large investment we made. I am beyond disappointed in General Motors and the poor customer service we have received from them. This issue is 100% a manufacture defect, we did not cause this issue to occurs and now we are stuck with the cost of the repair and breathing in the mold which is a hazard to myself and 3 young kids health. I am appalled at the lack of support from General Motors. I bought a Cadillac expecting a high quality product and high quality customer service which is not at all what we have received. I am truly disappointed.
Published: March 30, 2019
Cristyn of Ventura, CA
Source: consumeraffairs.com

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM d
Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.
Published: July 13, 2014
christi of Elon, NC
Source: consumeraffairs.com

General Motors is the biggest pile of crap around. The 5 star Chevrolet dea
General Motors is the biggest pile of crap around. The 5 star Chevrolet dealership AutoNation Arrowhead totally screwed up my car after a routine oil change back on Dec 23 2017 and they ended up blowing out my engine so they ended up replacing the engine starter cooling fan along with the battery and at that point I told GM that I should rather have them replace my vehicle because it only had 16000 miles and all they wanted to do since it was under warranty but I didnt want that because then Id take a huge loss when I go trade it in or go sell it so then I got an attorney involved back on March 2018 and they still havent taken care of anything to this point. I even emailed Yvette Ibarra who is the CEO of GM and she didnt do a thing either so goes show you why then clowns went filed for government assistance. Thats because they arent worth a crap. They can all rot in hell as far as Im concerned. I have no sympathy for them clowns so whatever you do dont buy a GM vehicle because the moment you have a problem like I did they will blow you off 100%.
Published: June 28, 2019
Michael of Phoenix, AZ
Source: consumeraffairs.com

2011 Chevy Camaro - I contacted GM customer service and left messages that
2011 Chevy Camaro - I contacted GM customer service and left messages that have not been returned. This is not the type of service you would expect from a company that just received a bailout! I would really like someone from GM to explain why I can’t get a response. This type of customer service is not acceptable. I will not purchase another GM product!
Published: January 7, 2013
Leander of Southfield, MI
Source: consumeraffairs.com

My 2011 was brought in because the check engine light was on. The service a
My 2011 was brought in because the check engine light was on. The service advisor called me when the car was fixed, with no authorization from me to work on the car. I called GM corporate office and spoke with a James, who apologized for my bad experience and told me that they will reimburse me the full cost of the repairs. The next day, he called to say that GM will not reimburse and that he would have to take the side of the service advisor. However, it is against GMs policy to work on a car without authorization from their customers. Of course the service advisor is trying to save his job by saying that I authorized the work. How can I authorized anything that you dont tell me about?
Published: January 24, 2015
Derrick of Duson, LA
Source: consumeraffairs.com

Contacted Smail GMC in Greensburg, PA. to have gooseneck hitch installed on
Contacted Smail GMC in Greensburg, PA. to have gooseneck hitch installed on my wifes brand-new GMC 3500hd she purchased from Laura GMC, and Smail GMC would only install hitch if we purchased truck from them. Little frustrating, we have supported General Motors and are children of a GM manufacturing family.
Published: November 17, 2016
eron of Seward, PA
Source: consumeraffairs.com

I see all of the complaints about CUE computer system since 2013. Purchasin
I see all of the complaints about CUE computer system since 2013. Purchasing a 2015, I thought surely GMC has improved that product by now. But how wrong I was. I know GMC is not recalling that product because it is not a safety issue, that is their way out. Come on GMC, you put out a junk CUE product, stand behind it. Has any CUE/Cadillac owners started a class action suit? If so, how can I join?
Published: September 19, 2018
Carol of Independence, MO
Source: consumeraffairs.com

Leased a 2019 Colorado crew cab long box 4x4 on Dec 12, 2018. Fuel gauge ha
Leased a 2019 Colorado crew cab long box 4x4 on Dec 12, 2018. Fuel gauge has not worked properly since taking possession. Has been back to dealer 2 times now with no resolve. Truck has now developed a nasty rumbling sensation (like driving over rumble strips) at all speeds with it being more noticeable at 55 or above. Dealer states that this is due to the wrong transmission fluid being used in the 8 speed transmission but they (dealership) does not have the required tools to drain and replace fluid. Gas gauge issue is still not resolved. Requested a GM buyback of vehicle three weeks ago. (Truck has under 1000 miles on it) Have finally heard back from GM and they agree to buy back the truck. Now I have to figure out what to buy. Note: I also leased a 2019 Traverse LT for my wife the same day. I am thinking that these will be my last GM products.
Published: March 3, 2019
Jim of Grand Rapids, MI
Source: consumeraffairs.com

I purchased a truck from GM on June 20th. I was told that I would have the
I purchased a truck from GM on June 20th. I was told that I would have the registration in a week or two because it had to be signed and go through their legal department. (Too long to begin with but whatever). So I pay at the dealership Brett Chevrolet in Saint John NB and I waited. After two weeks I call and Im told its still not ready. I call a few more times still nothing and yesterday July 11 their business department tells me they have the papers and now have to send them to motor vehicle and that it will be ready in a day or two. So again I wait. I decided to call today and check and the original guy is now on vacation and a different fella tells me they just got the paperwork from GM today and he will send it tomorrow and theres nothing I can do to speed it up. Needless to say its difficult to purchase a vehicle from them or rather get a registration from them for the vehicle that you purchased. The whole inter-departmental finger pointing dont work for me and GM needs to get their .... together on making these processes run smoother. I mean, I cant even legally drive a truck I bought almost a month ago because I dont have a registration, really?
Published: July 11, 2018
Shane of Smithtown, NB
Source: consumeraffairs.com

In October of 2016 the engine light came on, and it was discovered to have
In October of 2016 the engine light came on, and it was discovered to have been caused by the mass airflow system. I had this part replaced but within a few days the light was on again. I brought the car back to the shop and the part was replaced a second time. Upon test drive, the light again came back on. A third part was ordered and replaced. When the light came on for the fourth time, my mechanic ran through the wiring system but did not find anything out of the ordinary. He ran checks on the gas pedal and various other sensors. He then deduced that the problem was not with any of the sensors, nor any of the mechanical systems in the vehicle. He thought it might be the ECM, but advised me to bring the car to Central Chevrolet to have them look deeper into the issue.The Astra was taken to Central Chevrolet, where they subsequently ran diagnostics and discovered that the ECM was, in fact, bad. I inquired about purchasing an ECM from a parts site that I will not name, but was informed that GM would be unable to or would not program the computer unless it was an OEM part. At this point, my hands were tied. I would have to spend $700 on the part if I wanted my car to run properly again. I bit the bullet and told them to go ahead and move forward with the repair.Central Chevrolet received the part and assigned one of their GM technicians to begin the programming. As the process neared completion, the ECM was bricked. A second ECM was purchased and a second, more qualified GM tech was assigned to do the programming. He was on the phone with either a TAC or TISS representative I cant recall which and together they went through the programming process step by step. Again, the programming failed toward the end and bricked the part. It was not until after this second part failed that GM decided to inform the service department at Central Chevrolet that the pre-2009 Saturn software for this part is no longer available.So here I am now, six months after the engine light first came on and at least six weeks without my vehicle. As I was without the car for several days here and there for troubleshooting between October and March, the inconvenience is even greater. How can GM just let software go away for a car that is not even ten years old? Its software, its not like its taking up a bunch of space in a warehouse somewhere. Additionally, how does GM sell a part to a repair shop TWICE without advising that the software required to make it work no longer exists? And then to wait until AFTER the second part bricks?I called GMs customer service line and spoke with Joe, who sent me to Shaneva. Shaneva informed me that she would call Central Chevrolet for more details, and that I would have to wait 24-72 hours before receiving an update. The call came at the 72nd hour. When Shaneva informed me that in lieu of a resolution, I was being offered an Owners Loyalty Certification, I asked to be directed to a supervisor. I was told my call would be returned within 24-48 hours. I received no response within that time frame, and I actually had to call back again.I have since retrieved my car from Central Chevrolet. It is now in much worse condition than it was when I brought it in, and the vehicle is simply not safe to drive. I expected the original issue to still be a problem. I did NOT expect to be left with a car that I can no longer drive AT ALL! I have been a GM customer/vehicle owner for over 20 years, and I have never had a problem, until now. I am extremely disappointed in the way this situation has been unfolding. When I purchase a car, I expect it to get old and to need repairs. I also expect to have the choice of whether to make those repairs. In this situation, not only do I have no choice, but GM has the gall to offer me an Owners Loyalty Certificate with the expectation that I would purchase another GM product.
Published: May 17, 2017
Bryan of Pittsfield, MA
Source: consumeraffairs.com

First off my truck has been in the dealership for almost 2 months and all t
First off my truck has been in the dealership for almost 2 months and all they have done is lied lied lied about getting it fixed. Once I contacted General Motors I felt like they were going to get some thing done and compensate me for all the hell I’ve been put through and now all they are doing is lies lies lies.
Published: January 23, 2020
Charles of Wisconsin Dells, WI
Source: consumeraffairs.com

Looked online for car prices, found new car at dealership (Pat O Briens). S
Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.
Published: July 10, 2015
leslie of Vermilion, OH
Source: consumeraffairs.com

For years, I have noticed that approximately 80-90% of all personal vehicle
For years, I have noticed that approximately 80-90% of all personal vehicles on the roads, which have either a headlight or a taillight nonfunctioning, are General Motors products. Im just wondering if this chronic problem has been reported to you before.
Published: February 28, 2014
Marcie of Shreveport, LA
Source: consumeraffairs.com

Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx
Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, Dealer replace the torque sensor assembly and EPS motor controller unit on February 23rd of 2015, On November 7 of 2017 the steering failed, Took to a GM Dealer, Replaced the same parts under recall at my expense. When I contacted GM customer service the response was that warranty is only for 12 months on recall replacement parts. I just would like to communicate that even if the vehicle was serviced under the recall the problem may still exist, In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving. Should that occur, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Published: December 20, 2017
Darren of Denton, TX
Source: consumeraffairs.com

We bought a 2020 Chevy 3500 and we have nothing but issues the day we bough
We bought a 2020 Chevy 3500 and we have nothing but issues the day we bought it. Been in shop 10 times over injectors, it’s in the shop as I’m writing this review!! Chevy will not help us at all. The truck has set in shop for 2 months of its life and we brought it in October so do the math. Now we have tried trading the truck off and no dealership wants the truck because of the service history. We use this truck for work and when truck is setting we aren’t making money, the truck has cost us thousands and we can even get a we a sorry from GM. This last Diesel truck we will ever buy from Chevy and this is a far warning to anyone that’s thinking on buying a Chevy pickup.
Published: February 15, 2021
David of Jellico, TN
Source: consumeraffairs.com

I purchased a used 2010 Traverse from Peruzzi GMC. When I test drove it, it
I purchased a used 2010 Traverse from Peruzzi GMC. When I test drove it, it was fine. We go to leave the dealer with the vehicle and the check engine light was on! The salesman tells me, oh its probably just a gas cap, drive it and it will go away. I refused to take the vehicle without having something in writing. Good thing because we left and the light never went off. A few days later I had my wife bring it back and the code was for the timing chain! Dealer had no choice but to replace it being as I had it in writing although they act like they did us a favor...Apparently they changed the chains and never bothered changing the oil which had bits and pieces of debris from failing pieces in it. Not even 4,500 miles after purchasing the engine seized without any warning with my wife and 4 kids in the car on our way home. GM denied any responsibility and only went to the shop to try and find reasons as to why they wouldnt help. The service manager told me the motor failed because I didnt change the oil. Mind you, when replacing the chain the dealer should have changed the oil and didnt... Even still, the manual says to change it according to the light or if it has gone 1 year. Neither situations occurred. The oil life was still at 74%. I ended up paying $6500 out of pocket to have the motor replaced. Then a fuel injector fails and renders the vehicle un-drivable 4 miles after getting a new motor. Then the A/C stopped working. Only hot air. Dealer tells me its probably the evaporator which is behind the dash and is another few thousand to fix! After some diagnostic and research I found it to be the blend door actuator, a $50 piece and 30 minutes of my time. Huge difference and Im not the GM mechanic... THEN a coil pack goes bad. Need to remove the intake plenum to get to it. Another $330. Few days later, CEL AGAIN! Now its the catalytic converter and the dealer wants THOUSANDS to fix! The rear wiper stopped working, had to replace 2 front speakers. Since the purchase, I have spent just as much money fixing it as the vehicle cost me. GM takes no responsibility since I refused the extended warranty through some 3rd party company which Ive dealt with before and denied every claim submitted. Its a joke. GM and Chevrolet should be ashamed as a company with these products representing them. Ive owned 17 cars in my time and this is by far the WORST vehicle I have every purchased. Worse than my BMW 745Li which is one of its most problematic vehicles! I will NEVER purchase another Chevy and will recommend any and everyone to do the same. They produce junk vehicles with junk parts and force the consumer to pay for their cut corners! While enduring all of these issues Ive done a lot of research and come to the conclusion that most people who own these vehicles experience these problems which SHOULD lead to a class action suit. Even the re-manufacturing company where I purchased my motor said that motor is their top seller. They move more of those 3.6L v6 motors for GM than all others combined!
Published: June 4, 2019
Steve of Trenton, NJ
Source: consumeraffairs.com

I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. A
I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. After a short time I began to notice a vibration in the truck. When traveling between 45 mph and 55 mph and more so when traveling between 65 mph and 75 mph. The vibration is noticeable as the water bottle in the center council shakes and the hood and rear view mirror vibrate. This is a new truck, currently less than 6,000 miles. I am a long time GM owner, have purchased somewhere around 15 new GM vehicles and owned at least another 5 used vehicles. I am 54 years old and consider myself to be a long and faithful GM customer. This very well may change in the near future.I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed. I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it. Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesnt need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.
Published: August 9, 2016
Samuel of Channahon, IL
Source: consumeraffairs.com

Tried to get GM (Chevy) to take care of rusted cross member. Was told that
Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.
Published: July 7, 2015
Lorraine of Bethlehem, PA
Source: consumeraffairs.com

Their customer service team doesnt return phone calls, when you finally get
Their customer service team doesnt return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesnt correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.
Published: September 29, 2020
Douglas of Independence, MO
Source: consumeraffairs.com

This is specific to a GMC Dealership but when I reached out to GM Customer
This is specific to a GMC Dealership but when I reached out to GM Customer Service last time I received no help at all. Overall, I am very disappointed with both of my experiences with Todd ** and will not return for any service. My issues may be limited to the salesman I worked, with but I will never do business with them again. My husband and I have now leased 2 vehicles from Todd ** and have had terms misrepresented and glazed over leading to large unexpected bills. First, we took my wifes Terrain (November 2016) in that we had leased through another dealership to find out my options. We wanted to buy it out since there was some damage we were afraid of paying for. I kept asking what the buy out would look like monthly but was never given the option and told it would be dumb to buy it out as the price was over the fmv. I was told to not worry about the damage to the previous vehicle and that they would pop out the door ding and take care of the scratches and that they didnt think I would receive a bill. I kept reiterating that this is very important to me as I did not have cash at the time to pay for other things. On top of this we asked about the GMC family discount as to whether it would still apply to us because my grandfather had passed away and we were unsure if we still qualified. Once again, I was told to not worry about it and they would figure it out. I asked worse case scenario that we dont qualify what would the outcome be and was told we would figure it out. My lease term was signed that night including the discount. Upon realizing we do not qualify for the discount the sales agent asked us to pay the almost $1200 difference which I had asked if that would happen and was told they would figure it out. Fast forward to a month later, and I received a bill for $1300 on my vehicle for wear and tear after being told to expect nothing. I realize they cannot guarantee that we wouldnt owe anything but none of the dings or scratches were even taken care of as I was told they would be. Shame on me for not getting anything in writing but these practices led me to sign a contract on false pretenses. We left saying never again. Secondly, we leased a Sierra (February 2016) which is now up so we took it to another dealership to turn in and were slapped in the face with what we owed. It was a loaner vehicle which had roughly $5,000 miles on it. (The first Terrain was a loaner so we had experience leasing this type of vehicle.) We were told that the lease was for 10,000 miles a year for 2 years (20,000-mile lease). We kept discussing this as I was afraid 10,000 might be cutting it close for us. Cue the sales representative to sell us the extended coverage allowing $400 of extra mile coverage which equaled to be about 2,000 more miles which they explained meant 11,000 a year so we signed up. We watched our miles closely through the 2 years and calculated we may still owe around $100 due to an unexpected trip we took that had us a little over the 22,000 total miles we thought we had. Fast forward to trying to turn in this vehicle, we were told the lease was for 20,000 including the 5,000 that was previously on it meaning really, we only had roughly 7,500 a year. This fact was never remotely discussed to us but in a small box in the lease we see that number. I realize we signed the paperwork but how do you tell someone something and agree to terms and then fail to disclose some of the largest facts of the agreement. We also discovered there is a $495 disposition fee that was never discussed. It seems pertinent to me to disclose things like this rather than hide them in a long list of papers that they shove in front of you to sign.I am also against the survey they hand you on your experience to fill out in front of your sales rep. They hand you a piece of paper saying Todd ** only accepts exceptional here fill this out while I sit in front of you making it extremely uncomfortable to honestly respond. While I understand that there is nothing legally wrong with this, it is definitely not good practice.
Published: March 14, 2018
Lauren of Grand Rapids, MI
Source: consumeraffairs.com

I own a 2 year old Buick Envision. I heard a noise coming from under the ve
I own a 2 year old Buick Envision. I heard a noise coming from under the vehicle at only 7k miles. The dealership and GM continually told me nothing was wrong. I did not give up. It took months but they finally determined there was a loose baffle in the exhaust. They finally replaced the exhaust. Dealing with them was extremely difficult. Very recently when leaving for vacation with bikes mounted on the back of the vehicle the car battery was dead. Nothing was left on and the vehicle is supposed to be protected from accessories remaining on and draining the battery. Again, GM is not standing behind the vehicle. The dealerships have prepared or canned answers for everything as to avoid making good on the warranty. As a professional buyer and car enthusiast I cannot recommend anyone buy a GM vehicle. You will not have the warranty you think you have and the vehicles experience more problems than other cars.
Published: August 10, 2021
Thomas of Newark, DE
Source: consumeraffairs.com

I purchased a 2015 Silverado in December 2015. Advertised MPG is 17/18 City
I purchased a 2015 Silverado in December 2015. Advertised MPG is 17/18 City and 21 HWY. According to my calculations AND the truck computer, it averages less than 11 MPG and has never averaged more than 12-13. Even on a long trip, the best MPG I have ever gotten has been in the 14 range. I took it to my dealer and was told that this is consistent with many trucks they see while others get better gas mileage; apparently lots of variation. Important to note that GM has been sued via class action on many other categories of vehicles for the exact same issue and has had to pay large settlements to owners.I also have a very expensive feature that I paid for called Radio Time shift. It is a DVR in the radio... one can rewind any radio station up to 15 minutes if you do not change the channel to listen to songs again. The feature does not work. Took to dealer and was told that there is no fix for the problem, in fact GM has a bulletin PIC6110B: Timeshift Audio Playback Choppy Distorted. Apparently, this is a widespread problem. This Time shift feature / option was removed from all GM models the following year (2017).
Published: July 14, 2017
Donald of Blacksburg, VA
Source: consumeraffairs.com

I purchased a certified used 2016 Chevrolet Malibu in March 2017 that was s
I purchased a certified used 2016 Chevrolet Malibu in March 2017 that was still under factory and powertrain warranty. My vehicle has been in the shop over 11 times since then with 8 of the repairs pertaining to the transmission. The vehicle has almost because multiple accidents on the interstate, caused me to miss a flight, caused me to be stranded in a variety of cities on multiple occasions where I have had to book hotel rooms and spend unnecessary money.I have had a new engine put in my car, my transmission has been repaired twice, rebuilt twice, and replaced once, among many other minor repairs. On May 11th, my vehicle broke down on the highway while I was on my way to my college graduation. I was stranded 3 hours from my home and 2 hours from my destination. It was towed to the Orange Park Chevrolet Dealership where it remained until today, June 6th for another transmission issue. A case was opened for me with the GM Business Resource Center and Daniel was my case manager. After 1 week of my car being in the shop, I was presented with 2 offers. They would do an equal trade or buy my vehicle back. Of course there are calculations involved and I was told I would be charged a usage fee for the mileage that I have put on the vehicle, but Daniel could not know the figures yet. He asked me to fax both the service receipts for all of my repairs and my buyer’s agreement. I obliged and confirmed via VM that I had sent everything he had requested.He then called me back a week later to ask if I had a chance to send the paperwork. Once I told him I had done so last week he said he must have overlooked it and confirmed her now had it in front of him and would calculate everything. He also requested a copy of my registration. I told him that my registration was located in my vehicle that was 3 hours away. I suggested we contact the dealership that it was at and have them fax it to him. He said he would call them. The next day, the dealership called me to tell me my vehicle was ready for pickup and that they needed their loaner back. I was shocked, because I was under the impression that I would not be placed back into a faulty and dangerous vehicle. I called Daniel and could not get a hold of him, so I spoke to a supervisor. She told me I had to return the loaner and that my vehicle would still be eligible for repurchase, but that the entire process takes a few weeks. When I asked her what would happen if I break down again or crash during my 3 hour commute home, she said she would “cross her fingers and hope for the best”.On Tuesday, June 5th, Daniel called me to tell me that the buyer’s agreement I sent him on May 24th did not match their system. He couldn’t tell me exactly what did not match, but that they need to get the paperwork from the dealership I purchased it from. Daniel and I got into a heated debate about him sending me to collect all types of paperwork, yet he wasn’t doing his part. He continued to talk over me and blame me because I had not gotten him the registration even though he knew I could not. I mentioned that I should get an attorney and we were disconnected.I picked my vehicle up today, June 7th. Upon pickup, I realized my entire backseat, back floor, and trunk was full of mold. The dealership said I must have had a leak, but it is not their fault. They did add it to the comments on my repair order, but would not do anything about it. I had to drive home for 3 hours in the Florida heat with my windows down because the mold was burning my eyes, throat, and nose.I called GM today, June 7th to request that the mold issue be notated on my case and I was informed that Daniel closed my case on June 6th because I have an attorney. I never once said I was being legally represented nor did I request or agree to the case closure. My case is currently in the legal dept. Why would it be closed? Also, why would a supervisor not call me back. Daniel and I cannot communicate effectively and a supervisor should have stepped in. Your employees shouldn’t speak or blame their customers as he did me. Especially when I have been more than accommodating to all of his requests. As I was on the phone with a GM rep, my engine light came back on. So now my car is again shifting hard, the engine light is back on, and my vehicle is molded out.I have been requesting to speak to a supervisor in the legal department other than Daniel since Tuesday to no avail. This entire ordeal has been pure hell, from purchase to current. My car is in the shop on average, every 1k miles. The repairs have been in the thousands. I still have 35k miles of powertrain warranty. Wouldn’t it be a smarter business choice to just settle this case as they have already put more into my car than it is worth and will continue to have to repair anything powertrain related? As a corporation, why do they feel comfortable treating their customers this way?
Published: June 8, 2018
Maranda of Tallahassee, FL
Source: consumeraffairs.com

I have gotten a 2012 GMC Terrain in May 2012. I had been driving it since a
I have gotten a 2012 GMC Terrain in May 2012. I had been driving it since and I had brought it back for service three times. My MPG had been dropping from 10-20mpg and I only drive about .7 miles and it drops to 15mpg. My car shut off a couple of times when I drove it after I auto-started it (which every other car my family own this never happen). I told the service department and dealership, and showed the picture of my car. They said there is no problem but they never showed me any reading on the scan test they did. My car pulls and shacks every time you fill it up. Also, when you drive on the highway and at 400 RPM, it gets stuck between 400-500 RPM. The major thing is its all controlled by a computer which turns my airbags on in the passenger seat when I have my hand across the middle of the seat without touching it. I only have 1980 miles on my car. I called GMC itself up and they said they cant do anything because service said no problem with car. The paperwork they gave said between 16 City and 23 Highway mpg but my car reads only 9.9mpg which doesnt meet what the law says on my car or what my paperwork state on the car. Also, I had two gallons left and my gas light never turns on. But two weeks ago, I had four gallons left and the light turned on.
Published: October 10, 2012
Justin of Astoria, NY
Source: consumeraffairs.com

I own a 2013 GMC Terrain. The car was part of a lawsuit against GM for exce
I own a 2013 GMC Terrain. The car was part of a lawsuit against GM for excessive oil consumption. My car was 4qt low on oil, NO oil light ever came on. The car now needs $2,500 in repairs and GM is refusing to pay for it although the lawsuit states they are responsible for it and are to pay for it! Myself and my family have always driven GM vehicles. I’m the last one in the family left driving one and now I know why. They do not stand behind their products and do not support their customers. Customer service from GM just keeps say, We are working on this. Give us two days and we’ll call you. It’s been 3weeks!!! I’m paying for a rental out of my pocket and making a car payment. GM is useless. DO NOT BUY ONE!
Published: February 10, 2020
Heather of Ostrander, OH
Source: consumeraffairs.com

Dart motors are american made. We used Chevy Crate motors for power, 454 cu
Dart motors are american made. We used Chevy Crate motors for power, 454 cu. in. V8 Big-Blocks, but as all things Chevy it was recast differently to save monies, thinner casting. Then the blocks started to crack, vertical lines in the cylinders after approx. 100 hours use. No junk. Time to move on now to 350 CID v8, burns oil out the box on fire up. Use approx. one qt. oil every 20 to 30 minutes. Called Victory Chevy in Ft. Myers, FL for warranty: No you need to call GM at ** This was a joke. Was told it is my intake gasket. I have been building same products, same parts for 25 plus years. Said needed to pull intake and take photos of intake gasket on motor. Pulled intake, no oil in intake runners, gasket perfect so I pulled heads, oil on top of #s 3-5 and 7. Piston #7 the worst, so pulled piston meat on, piston between ring lands, broke out 3 inch piece. This has happened on two of the last 4 motors. We now use only Dart Motors, no more problems. Other problems to watch for, rings hammered into cylinder, no bolts in cam timing, gear lifters come apart. 100 hrs. no impeller in water pump or impeller spins on shaft. This is poor quality control. Have now learned what GMC stands for: General Mexican Crap. Good bye Chevy!!! Captain Mitch.
Published: February 20, 2016
Capt. Mitch of Everglades City, FL
Source: consumeraffairs.com

They sure dont care about us after they sell the car. Safety recall in my c
They sure dont care about us after they sell the car. Safety recall in my car they refuse to honor because of vin #. Clearly it can be seen with ones eyes. Exact recall but they say no its not in their system? I have it saved in my phone. An official GM site with recall # and still refuse. What a joke and a very sad case. Shame on GM.
Published: February 13, 2019
Dee of Other
Source: consumeraffairs.com

I currently own a 2008 Equinox that I purchased new in 2008. I absolutely l
I currently own a 2008 Equinox that I purchased new in 2008. I absolutely loved it when I bought it. I loved the interior room, and that the backseat can slide back and forth allowing either more passenger or more cargo room. However, the longer I have this car the less I like it. You have to take half the front end apart every time a bulb goes out in the headlight area. I have had to change spark plugs and plug wires earlier than recommended. The entire car shakes and makes a knocking sound when driving it down the interstate. It sounds like its going to fall apart and you can literally watch the seats shake. It makes a horrible noise when you put it in reverse when you first start it. Conveniently every time I have had any of this checked they could not find anything wrong. Random things have fallen apart for no reason. The mirror cover fell off of the visor when the car was about a year old. The seat belt buckles make a horrible squeaking noise. The air conditioner fan turns itself up and down at random times for no apparent reason. The air conditioner decided to stop working at hour 8 of a 10 hour road trip with 2 kids in the car and 100 degree heat. Conveniently the next day it was working again. The dash started cracking around the airbag when the car was only 4 years old. Now the dash looks like somebody took a box cutter and cut out the airbag and then spider webbed it over to the air vent. When I contacted the dealership the first time the only thing they told me was, we have never seen one do that before. I decided to live with it for a while but as it got worse I started pricing repairs at other places and was quoted close to $400 for parts only not including labor. I found a number and contacted the GM customer complaint line because this is at a point where I am now afraid of the air bag popping out if I hit a pot hole. The GM rep talked to me like I was a complete idiot and then notified me that I would receive a call within a day or two from the dealership to schedule an appointment to have it evaluated. A week later that did not happen so I contacted GM again and got an appointment scheduled. I showed up for my appointment as scheduled and was the person who was supposed to look at it was not there and the person I saw had no idea I had an appointment. He took pictures and said he would get with management and GM and let me know what could be done. A few days later, no response. I call the dealership again to find out that person no longer works there and I have to take time off of work and start from step one again. I go in and have it looked at again to be told the dealership and GM are not willing to do anything to help resolve the issue. There are so many other random things that have gone with the piece of junk car, there is no way to list them all in one review. I am so fed up with this car and with GM/Chevrolet at the moment I am working to get rid of this car and do not plan to purchase another GM product anywhere in the near future if ever again.
Published: December 24, 2014
Shelly of Clarksville, TN
Source: consumeraffairs.com

2010 Buick LaCrosse had 94000 but was seven months pass warranty (5) years.
2010 Buick LaCrosse had 94000 but was seven months pass warranty (5) years. November 17, the engine blew. Returned it to my dealership, no help. Text GM on the internet twice no response. 7200 dollar bill to replace the engine. Car had been well maintained. Why did I buy an American made car.
Published: December 21, 2016
Danny(Dana) of Douglasville, GA
Source: consumeraffairs.com

GMC has had my car for 5 months waiting on a part. Is that a dealership rig
GMC has had my car for 5 months waiting on a part. Is that a dealership right now, but Im waiting for the part to come from the GMC factory. My car has an extended warranty and it is covered by that. They had it for 5 months. I know that the strike was there. Strike been over now. Theyre saying that they dont make this part that is not under warranty. I havent done anything. Im going to go public and Im going to talk to anybody I have to, my car is only 5 years old And youre already not making parts for my car. I have an Impala. I will go and I will talk to whoever I have to talk to to get this done. I want something done now.
Published: February 12, 2020
Melissa of Lakewood, WA
Source: consumeraffairs.com

On October 28 I made a deal to purchase a new 2017 GMC crew cab 1500 Z71. A
On October 28 I made a deal to purchase a new 2017 GMC crew cab 1500 Z71. At that time I put a thousand dollars down to hold the vehicle and signed a contract stating the price will not change unless come November 1 GMC changes any rebates. On November 1st I called my salesman to let him know I was coming in November 2nd to pay cash for the truck and asked for a total amount due including tax and title, which at the time was CONFIRMED as being the AGREED amount when I put money down to hold the truck because the rebates had not changed November 1st by General Motors. When I came in to pay for the truck November 2nd the price had increased over $2400.00 which Dennis Dillon stated GMC had actually taken off some cash back incentive on that particular VIN #... I asked for a meeting to speak with upper management which I could not get for a few days stating he had sent a text of the situation at hand... My salesman said it would not make a difference and the price was not going to adjust and basically either buy it or dont. They sell so many vehicles daily it wont matter what was signed and agreed upon previously because this is General Motors doings and out of Dennis Dillon control. I personally feel my wife and I were mislead and there is some dishonesty involved because when all the rebates were presented to me and my wife at the time of money collected and a signed purchase agreement to hold the truck, never was this hidden GMC rebate EVER discussed nor a factor in the pricing of the vehicle???? So I had GMC accessories installed on the truck before I picked it up and set up the way I wanted it and we still bought the truck!!! Figuring we would get some answers from the dealership later when we reached out or GMC on their survey report which I still have not received?!! It was a horrible experience especially being a Ford consumer switching to General Motors. I have reached out to upper management at Dennis Dillon since the purchase trying to get an honest response to my concerns and I have yet to be contacted back after several attempts, even after filling out their survey they sent for my experience! I would like to see if there is ANYONE at General Motors that can explain this to me as being true or if Dennis Dillon was being dishonest throwing General Motors under the Rug as the bad guy to increase a sale. If not then why was this hidden rebate by General Motors never mentioned as a potential rebate I could lose come the first of November affecting the price change of the vehicle by over $2400.00? Had I known this I would have purchased the vehicle before November 1st because my salesman said he highly doubted the rebates to change.
Published: November 16, 2016
Jason of Kuna, ID
Source: consumeraffairs.com

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchas
I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since Im always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues. I brought it in immediately to my dealer in Branson, Missouri, Pinegar GMC around the first week in July. They checked it out and said it was a faulty module of some sort that controls all those things and they should have the part in a few days. It has been 2 months and they not only still do not have the part but cannot say when it will ever show up. My question is why cant they get one off the assembly line since they are obviously building these cars every day and must need these modules to keep production going? Very poor communication and customer service.
Published: September 7, 2020
Thomas of Ridgedale, MO
Source: consumeraffairs.com

Just before my 36,000 mile warranty expired my aluminum rims on my company
Just before my 36,000 mile warranty expired my aluminum rims on my company truck were corroding and heavy discoloration and instead of replacing them tho choose to have a 3rd source try to repair them. He got the corrosion off but left rough surfaces on the rims. When I brought it back less than 6 months later because they were corroding again, they gave me the run around. I went there 2 times and finally on the 3rd time the refinishing guy said he only did the edges and blamed it on everyone else.The service manager took me over to some replacement wheels and rims that he would change out on my truck, but of course that never worked even though he said it was cheaper than replacing my wheels. I can buy them on line for $185 each and that was too expensive. Next thing I knew the service manager closed out my complaint. So I went and started a new complaint. They called me days later and offered me $1000 they said, do you need running boards, bug shield, topper? I said, “Just replace my 4 wheels $740”, but would not do that or give me the money to buy them.
Published: October 30, 2015
Steven of Rockford, IL
Source: consumeraffairs.com

Sad... to say the least... my family like many working paycheck to paycheck
Sad... to say the least... my family like many working paycheck to paycheck. I took our Truck a 2011 in for a tapping sound in engine. It was driving just fine. That made all kind of false claims. 1st aftermarket parts in engine they could not prove. 2nd they claimed that a engine treatment I had a year ago broke my piston. My Truck only way I have to get to work. They told me I needed a new engine rebuilt one for $5,000 or a new one for $12,000. They said the aftermarket parts and engine treatment I had voided the warranty. My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Cant last much longer. Single dad need help...
Published: April 12, 2016
Bo of Picayune, MS
Source: consumeraffairs.com

2011 Cruze + Dex-Cool = defective cooling system and an unsafe vehicle to d
2011 Cruze + Dex-Cool = defective cooling system and an unsafe vehicle to drive. Its corroding everything that touches this stuff. 5 water pump/gasket replacements. 5 blown (while driving!!) radiator/heater hoses. 2 water outlet replacements. 1 thermostat housing replacement. 2 intake manifold gaskets. 1 major headache. I cant ethically sell to anyone else.
Published: February 5, 2019
Lorelei of Canada
Source: consumeraffairs.com

I bought a 2010 Equinox. After I bought it I noticed that there is rust in
I bought a 2010 Equinox. After I bought it I noticed that there is rust in the bottom of all the doors. Also the paint is starting to bubble up under all the doors. I contacted Chevrolet customer services. They assigned my complaint to a senior adviser. The senior adviser contacted the dealer where I got the car from and made an appointment for them to look at the car. The dealer recognizes that there was a problem however they declined to do anything about it because according to them even though there’s a problem the rust havent ate through the doors yet. I did some researches and there is other customers complaining about the same issue. I’m an very unhappy customer. I paid 16,700 dollars for this car and the car have a factory defect that they wont address. The dealer claim it will fixed it if I come up with 3,100. I feel like I have been ripped off.
Published: October 15, 2014
Josue of Bloomington, IL
Source: consumeraffairs.com

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months l
In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.
Published: July 8, 2015
John of West Bay Rd, NS
Source: consumeraffairs.com

Had my 2013 Avalanche serviced at Bob Tedford Chevrolet in Farmersville Tex
Had my 2013 Avalanche serviced at Bob Tedford Chevrolet in Farmersville Texas. At around 30,000 miles engine light came on. They said the number 1 spark plug was fouled out. Pumping oil. They replaced it. Also did some work on valve covers. This was just a dog and pony show. At 70,000, engine light again, mechanic showed me the plug fouled out. I asked him if it was the number one, he said it was. I asked what would fix it, he said a new motor. Talked to the manager and asked him about the AFM engines, he said it was not a big problem. I have since read several blogs on the subject, big problem. Also started observing the exhaust on vehicles with this motor. Most have oil rings around the exhaust. GM solution to saving our planet is doing just the opposite. Polluting our air. They should be fined heavily for a problem they are acutely aware.
Published: August 21, 2019
Ray of Nevada, TX
Source: consumeraffairs.com

GM knows well how to sell cars but when my car is in repair and I need a do
GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.
Published: February 9, 2017
Liron of Cresskill, NJ
Source: consumeraffairs.com

My Chevrolet Silverado (High Country) 2014 had only 61 miles when my engine
My Chevrolet Silverado (High Country) 2014 had only 61 miles when my engine seized. I have done routine maintenances on the vehicle since I bought it. (Records were sent to GM & Dealer.) The powertrain warranty completed the 5yr coverage on June 3 and this happened July 24th with 60-61k miles. Still now they want us to pay a large amount for something that they cant yet find the cause. Ive been trying to reach GM, to get this covered under the warranty. This vehicle technically was still covered!!! Today is Aug 16th and still have not heard back from this company. My car has been sitting at the dealer this whole time - this has been so frustrating. They need to hire more people to handle these cases. Never again purchasing a GM vehicle.
Published: August 16, 2019
Angie of Carpentersville, IL
Source: consumeraffairs.com

I purchased my 2008 GMC in April of 2008 and was very nice truck. However t
I purchased my 2008 GMC in April of 2008 and was very nice truck. However the first thing was the heated windshield washers. GM sent me a letter saying that they needed to disconnect it due to fire hazard. I loved that option! Then I started to notice some erratic performance issues. The engine would run differently from time to time. One day you couldnt ask for it to run any better and the next day it would lose at least 25% of its power. Then about the same time the transmission on occasion would disengage when coasting and then accelerating, similar to shifting into neutral then drive. It still does this. Then the engine started using oil. About 1 quart every 500-1000 miles. After a year of fighting they rebuilt the engine. Then the front suspension (all upper and lower ball joints went bad) they did help me with cost of that. The whole time I have had to replace headlamps every 6 months. Now my blower motor for my heat has failed. After doing some research they had a problem with this in the previous model year. The problem is that the wire harness that goes to the blower motor melts. Took the truck back to dealer and was told $475 to repair since now I am out of warranty. So I called customer service once again and was basically told the same thing. I said to them that it is not a wear and tear item, it is a design/engineering problem. It is one thing for the motor to fail and another if the wiring is melting! After wiggling the wires to the blower motor, it has started working again. Hope my truck does not catch fire before I can get this issue resolved!! Not happy with GM and most of all the dealers and their service departments that represent their product. Most are not trained and or out for the money not customer satisfaction.
Published: January 23, 2015
Kevin of Linden, MI
Source: consumeraffairs.com

I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing b
I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing but problems out of this car since Ive had it. I ask if they could do an even trade, they said no. I paid 13000.00 for this car and to this day I still have problems with this car. I will never buy from this dealership again. I will go somewhere else before I ever go there again.
Published: January 18, 2015
susan of Byron, GA
Source: consumeraffairs.com

2016 Yukon XL AC condenser went out along with thousands of other GM models
2016 Yukon XL AC condenser went out along with thousands of other GM models. I don’t understand why they will not recall this when there is a faulty welding issue. Part in back order since May of 2016!!! So not fair when you spend $70,000 on a car and the AC goes out in a year. I had a 2010 Suburban BF this Yukon that had electrical issues GM knew about and wouldn’t recall! NEVER EVER again will I buy a GM product and I’ve had them for the last 20 years buying a new one every 3-4 years. There should be some class action suit to get these condensers fixed on GM’s dollar. Not someone who just spent 70k on a luxury SUV! So frustrated.
Published: October 18, 2017
Amy of Aurora, IL
Source: consumeraffairs.com

My check engine light is on in my 2015 Chevy Malibu. After paying $125 to r
My check engine light is on in my 2015 Chevy Malibu. After paying $125 to run a check I was told on September 5 that I need part #12633613 A valve Asm Rocker Arm Oil Control. But the part was not available so it was put on back order. Now 4 months later I am still being told the same thing. I have not been able to get my car to pass inspection because of this so I can’t register my plates which means I am driving on expired plates. When I needed to be towed last night AAA wouldn’t tow me because I had expired plates and I had to pay $80. When I check online several parts websites say the part has been discontinued. This car is only 4 years old. I will still be making payments for 2 more years and I can’t get it fixed. The part generally costs around $100 but since it is unavailable it is now selling for $600 on EBay. Come on GM. Get your act together and honor your products. Please tell me how to solve my dilemma.
Published: January 18, 2020
Karen of Florissant, MO
Source: consumeraffairs.com

My 2015 Silverado 1500 broke down with 39,000 Miles on it. I had it towed t
My 2015 Silverado 1500 broke down with 39,000 Miles on it. I had it towed to a Chevrolet Dealership. When they looked at it they told me it was the Fuel Injector on cylinder 6 that was faulty. Because it was out of the 3 year/36,000 Mile warranty I would have to pay for it myself. I told them I understood and would pay for it since it was out of warranty. They then told me that since the vehicle was apart that I should replace the Fuel Rail and ALL the other Fuel injectors on that side in case they were bad too. I didnt think it sounded right, but since I brought it right to the dealer I figured I should trust their opinion. I replaced everything they said which came out to $1,300. Mind you this is a truck with 39,000 miles on it. It gets worse. Once they put it back together they told me it still wasnt running right. They kept trying to figure out what was wrong with the vehicle because they couldnt figure it out originally. After they replaced the fuel injector they told me it wasnt working again. They then replaced the pushers, still wasnt working properly. After that they decided they needed to call the GM Engineers to figure it out. Once they were called they found out that the entire cylinder needed to be replaced. It took them 3 times putting it back together totaling 2 weeks without me having a vehicle to figure it out. Im not even blaming the dealership because I can understand that things happen. My real problem is with GM themselves because I called them after this all happened to explain the situation. I got in touch with a woman named Sandra. I was explaining to her that I should not be liable for the fuel injectors seeing as they obviously let go due to the issues that happened from the warrantied parts. She took almost two weeks to come to the conclusion that even though I did fuel injector cleaners with all my oil changes that it was still me that should be on the hook for all the repairs, even the fuel injectors that never needed to be replaced at all! I told her that I can even understand replacing the one that was bad, even though that it was done based on a poor diagnostics. In all reality had they fixed the problems in the motor first I would have never paid for the fuel injectors. It seems to me that they brought up the fuel injectors first just so they could charge me for them and then say that there are other problems that need to be addressed. She wanted to give me a $100 Chevrolet service coupon! Really?! I now have a truck with an extensive amount of motor work done on it with 39,000 miles. This is how GM backs their vehicles? Disgusting, that is all I can say about my experience with GM to this point.
Published: August 1, 2018
Kyle of Fall River, MA
Source: consumeraffairs.com

This is my Story. I am a loyal 25+ year GM owner. Pictured here are my last
This is my Story. I am a loyal 25+ year GM owner. Pictured here are my last GM products I will ever own. My 2010 Chevrolet Express motorhome has run for almost 5 years with not one problem. GM sent me a letter telling me that some owners were having problems with their transmissions and that I needed to bring it in for just a reprogramming. After that I took the motorhome on a trip to the Blue Ridge Mountains and the truck shifted really bad going up hills at slow speeds. I had to call GM because I could not find a dealer that would work on it. The Dealer I bought it from is not licensed to work on GM products but can sell them. GM found a dealer who looked at it drove it and even wrote on the repair slip that he felt chugging on underload. Tech asst, told him to tell me to use higher octane. % years of driving it with no problems and they reprogram the tranny and now I have to use a higher octane. Called GM and this is where my nightmare started. I was put in touch with ** from Senior adviser and right from the beginning she had a attitude with me. Lying to and then making promises only to break them after. She promised she would call back and never did. And then said she wrote down the wrong number and I find that funny because after the weekend she called me but never asked me for the right number. I spent 4 hours on the phone with GM and only hung up after my cordless went dead. Worst experience I have ever had with a company. Now I find out my brand new Colorado has two open recalls. That means that GM does not have the parts or know how to fix them. But who needs front brakes or your front seat bolted in right. RUN people! GM has not changed and does not care one bit about you. Follow up. ** just called me 5/18/15 and left a message telling there are no other dealers in my state that will work on my motorhome even though there are hundreds of GM dealers in my state. Nice. I a truck under factory warranty that no one will fix and a new truck that has recalls that GM did not even let me know about. DO NOT BUY GM. They have not changed.
Published: May 18, 2015
michael of Grafton, MA
Source: consumeraffairs.com

Like many GM SUV and truck owners, my dash has cracked in multiple places.
Like many GM SUV and truck owners, my dash has cracked in multiple places. Even though my vehicle is out of warranty, I decided to contact GM Customer Care to see if there is a recall or resolution. It is obvious that this is a chronic problem for several year models. My first contact consisted of sending an email from the GM Customer Care website. I received a confirmation, then had to provide a lot of other information so they could properly review my problem. After a week of not hearing anything from GM, I called them only to find that my claim had been closed. When I inquired as to why it was closed, I was told that the person handling my case must have closed it. This required a new case to be opened, repeat of the same information, etc.About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.This morning I received a call from GM customer service advising me that they have contacted my dealer and unfortunately, the dealer told them that they are not providing any solution for this issue. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response.Surprisingly, Mr. Ammanns email is blocked by GMs servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they dont have to care about customers or more importantly, returning customers. It wasnt too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.
Published: July 21, 2016
Ronald of Hot Springs Village, AR
Source: consumeraffairs.com

Transmission began to malfunction after having the vehicle for one week. I
Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!
Published: November 12, 2014
deangila of Lumberton, NC
Source: consumeraffairs.com

I purchased a 2006 Dodge Stratus and was told if I make the payments on tim
I purchased a 2006 Dodge Stratus and was told if I make the payments on time for 6 months, they would refinance. I called after 6 months and they said no. So Im stuck with 24 percent interest rate. About 3 months ago, my hours got cut at work... I got behind, and yes, one day late and your phone is ringing nonstop. And if you do answer, they are the mean and rude. I work nights and when a certified letter was left at my house, I did not get it and it was sent back. I contacted them and made a payment about 2 weeks ago. I never heard from them again as far as certified letters go...and guess what, my car was just repossessed at 12:32 this morning...the man was nice but the company is horrible!
Published: August 6, 2014
Christy of Green Bay , WI
Source: consumeraffairs.com

I purchased a 2013 GMC Sierra new and always had the truck serviced at the
I purchased a 2013 GMC Sierra new and always had the truck serviced at the selling dealer. Last Oct. my drivers side door handle came off in my hand. This has never happened to me with any vehicle I ever owned, and I have owned many. Colonial GMC in Charlottesville, Va. was my selling dealer so I went there and requested it be replaced under the extended warranty that I purchased good for 100,000 miles. Was told it wasnt covered under that warranty and had to pay to have it replaced. Bill was in excess of $300. Ok, paid and moved on.4 months later another door handle broke off on the rear door and was even being used much. Thinking this was an unusual I researched this problem and to my surprise realized these door handles have been breaking on Silverados and Sierras routinely, but to date GM has not had a recall or a TSP for this problem. Contacted GM and they told me I would receive a callback to resolve the issue. 3 days later I got a call from the dealer telling me I was out of luck, they would not do anything unless I paid the full price. Ok, I thought, I paid $63000 for a truck and they wont help with a door handle. I bought and $40 to install it. Bottom line is I will go back to buying a Ford or Dodge, had good service from them. Done with GM for a $17 door handle.
Published: February 11, 2017
Grant of Barboursville, VA
Source: consumeraffairs.com

2010 Z71 needed engine rebuild at three years old. The truck has never been
2010 Z71 needed engine rebuild at three years old. The truck has never been off road or in 4 wheel drive and just had to replace the control arm, oil pump and new motor mounts. Then the back of the seat falls off! Ive owned many Chevys and never had this many issues. The rear sliding window, drivers side window and rear passenger window motors have also gone out. Its one thing after another with this truck.I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesnt return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didnt return calls or call when she said she would. $1400.00 later she tells me they wont help... normal wear and tear.
Published: May 19, 2015
Lisa of Chandler, AZ
Source: consumeraffairs.com

I’m so disappointed and it’s too much to type so long story short. Paid
I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!
Published: November 5, 2019
A. of Columbia, SC
Source: consumeraffairs.com

GMC Terrain - Other family members had this model car and I was impressed w
GMC Terrain - Other family members had this model car and I was impressed with the smooth ride. They seemed happy with the performance so when I was ready to trade cars this is the model that I searched for. Great looking car, gets good gas mileage. Have had no mechanical problems at all. Transports five comfortably with plenty of cargo room. Great all-around vehicle and continually receive compliments on how attractive the car is. But I have had trouble with the WiFi and phone charger outlet. Not sure if it is only with my vehicle but have tried to get it fixed and was told I would have to take it to the manufacturers dealership. I havent done that because it was quite a bit of trouble and I didnt purchase it there. Also, since purchasing the car I have had some physical problems with my shoulders and lifting the back cargo door is a little difficult because it is so heavy. I am thinking about trading for a slightly smaller car that would be easier for me to handle.
Published: June 27, 2018
Ava of Owensboro, KY
Source: consumeraffairs.com

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory
My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced:(i) Repeated broken promises from Matt **, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me;(ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty;(iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and(iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue.(v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC.Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me.If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!
Published: March 1, 2022
Clay of Bozeman, MT
Source: consumeraffairs.com

GMC service reps informed us that the GMC 3500 trucks can sometimes have ma
GMC service reps informed us that the GMC 3500 trucks can sometimes have major problems with fuel system. Causing metal particles to travel throughout the engine and other parts. Had to leave my car truck for 20 days at Georges Chevrolet to be repaired. Not only did they not repair my truck properly the 1st time but the only loaner they could give me was a Chevrolet 1500 Silverado that not only leaked oil but didnt have the horsepower that I needed to pull my trailer. Im a landscaper and Im self-employed and need all my equipment for work, i.e. my GMC 3500 to pull trailer. I incurred loss of wages/revenue due to leaks from loaner truck and unable to pull equipment. GMC stepped in and assured me after several telephone calls later that I would be compensated for my loss of revenue and as a dissatisfied experience at Georges Chevrolet. Again after several other calls we finally agreed on compensation and that was basically an extended warranty. After several months later we still havent received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words OH WELL. I now need to wait for my documents to get my WORK TRUCK serviced and hope it doesnt break down or cause any further damages to my engine. This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.
Published: November 3, 2017
Jesse of Downey, CA
Source: consumeraffairs.com

After buying my 3rd truck from GM at this point I’m potentially done with
After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I’ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can’t even show any loyalty to a routine repeated customer.
Published: January 23, 2022
Brandon of Afton, MN
Source: consumeraffairs.com

I bought a brand new Chevy Malibu LT, and it has been downhill ever since I
I bought a brand new Chevy Malibu LT, and it has been downhill ever since I bought the car! The engine has been re built twice within 20,000 miles. The last incident almost cost me my life and the life of my 16 year old daughter. There has been no resolution, GM wont take the blame and replace my car, the dealership wont take the blame and offers no help! DO NOT BUY A CHEVY! YOUR LIFE MAY DEPEND ON IT!
Published: August 9, 2017
Randy of New Castle, DE
Source: consumeraffairs.com

I ordered a truck over 3 months ago. I was originally told it would take up
I ordered a truck over 3 months ago. I was originally told it would take up to 6 weeks. The truck was finished 2 weeks ago and is sitting in Flint Michigan. It just sits there and isnt being shipped. Every time I call all they can say is it is waiting to be shipped. Slow and horrible customer service. I will be forced to go to another truck maker. Hopefully, they will have better customer service.
Published: March 20, 2020
Adam of Sunbury, OH
Source: consumeraffairs.com

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 an
I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.
Published: October 12, 2021
AnneMarie of Kenly, NC
Source: consumeraffairs.com

Sum it up, I traded in my 08 Infiniti. Purchased a certified used 2015 Cadi
Sum it up, I traded in my 08 Infiniti. Purchased a certified used 2015 Cadillac XTS 33,000 miles. Lets just say 2 years later, 62,320 I have spent OVER $9,200!!! Both headlights and ballast, taillight = $3675, then while on a family road trip, the rear compressor decided to give up with no warning! Dropping the back of the car basically to the ground while going 70 miles an hour! Then the same week had to replace the front struts and mounts?? Not even including all of the nuisance system updates all over 150 bucks!! Come to find out my neighbor had the same problems but traded his! These cars are beautiful but they cut corners in quality!! Hence why you dont see any CT6s on the road and why Cadillacs product is deteriorating every year! Wish I would have known before my nightmare!
Published: April 25, 2019
Sean of Cranston, RI
Source: consumeraffairs.com

Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip
Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip plugs on their Monroney sticker on windshield states platinum tip plugs good for 100k. They cleaned the throttle body. Replaced the platinum tip plugs with of course platinum tip plugs and after 300 dollars still runs rough. Mind u this tahoe has less than 80k miles. Then was told it had a broken motor mount on drivers side. Another 550 to replace. Called GM, no help at all. Give us a 100 back on the 300 dollars already spent for original problem that still isnt fixed. I have been in the car business for 20 plus years. Was a GM and manager for several dealerships. Pigs poor service from GM. Would never buy another GM product!! Terrible customer service!! Talked to Natalie originally and was told they would get involved if the local dealer didnt do anything. After I talked to her, asked for her boss and was told the same bs. Asked for her supervisor and was told couldnt give me that info. This is how gm takes care of their customers??
Published: October 28, 2014
robert of Lewisville, TX
Source: consumeraffairs.com

Complaint against (Liberty): this dealer is sucking my blood since four mon
Complaint against (Liberty): this dealer is sucking my blood since four months I am paying almost $10,000 and my car is still not repaired. Every time they ask me to bring the car and they keep it for 2 or 3 weeks and I have to pay thousands of dollars and after I use the car for maximum three days all the problems bounce back into my face. It is not only that, the problems are getting more dangerous at the level that I cant take my kids with me in this car because of safety issues! I have trusted GM all my life but now I will never think about this company again and promise you that everyone I know has a full idea about what I am suffering. I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our familys safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.
Published: February 14, 2012
Ebrahim of 826, OTHER
Source: consumeraffairs.com

I have taken my truck to two auto body repair shops. Both have told me that
I have taken my truck to two auto body repair shops. Both have told me that the cab paint peeling looks like a rust through problem to them. The first time I went to King GM, the customer service representative told me the GM doesnt cover sheet metal. After taking my vehicle to two auto body repair shops, one of them said that the vehicles in that model year were, in fact, covered by a rust through warranty. Checking my owners manual, it does state that rust through is covered for 6 years or 100,000 miles. I have a little over 33,000 miles on my vehicle, and we are well within the 6 year time frame.I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.
Published: August 19, 2014
John of Longmont, CO
Source: consumeraffairs.com

I am writing in regards to my recent Service on my truck at Woodlands Hills
I am writing in regards to my recent Service on my truck at Woodlands Hills Ca. GMC. I have a couple things that needs to be addressed. In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That cant be the case as the truck only holds 6 quarts. In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed in the inspection of the Brakes Pads does not make any sense. 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm. 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm. I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I was advised I would be give a refund of the 3 extra quarts of oil by the Service Manager. This borders on fraud if not outright fraud.
Published: August 1, 2017
Harold of Simi Valley, CA
Source: consumeraffairs.com

Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine an
Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine and 4L70 transmission, along with all the accessories, computers and wire harnesses. The engine works great, but the transmission wont shift. I have called GM Performances hotline techs for help and got a case number. I never get a good answer from them on connections I am supposed to make and the pinouts they send dont match up to what they are telling me to do. The last tech I talked to told me to bring it to my GM dealer with my case number. I did this yesterday, 12-5-12, and they were looking at it today. I had to bring them my laptop to look at the program and they called the techs twice, still with no answers? What is the big secret with the so-called plug and play units? Why cant I get the right wiring harness or computer program when I buy this unit? Not clear instructions even for an old GM mechanic. Can I get help with this? Thank you.
Published: December 7, 2012
Jonathan of Warroad, MN
Source: consumeraffairs.com

I called the customer service line for General Motors, to inquire about fin
I called the customer service line for General Motors, to inquire about financial assistance with my 2003 GMC Savanna 2500 cargo van. I advised the customer service represenative Stephanie that the van was a 2003 with 47,000 miles and i had bought it from a private individual approximately 4 weeks earlier. I advised her that i was driving it and it sounded like something broke in the engine. She advised me i would need to take it to a GM dealer to have it diagnosed, and they would then see if they could provide me some type of finicial assistance. I payed to have my vehicle towed to nearby Chevrolet dealership, where it sat for a week before being looked at. The service manager then advised me they would need authorization either from me or GM, to tear it down, to determine the exact problem. I told the service Manager i would not be able to afford that added expense, not knowing if GM would provide any finicial assistance in their final determination. The next call i received was from Stephanie at GM customer service, she proceeded to advise me that GM would not be able to provide me any finicial assistance, due to the fact that the van was a 2003 and that i had not purchased it from a GM dealer. I then requested a answer as too why she did tell me this during our initial conversation, seeing how she was privy to that information during our first conversation. She did not give me a answer to that question, only replying she was sorry.
Published: July 17, 2011
Howard of Berea, KY
Source: consumeraffairs.com

I bought a new Chevy because I was tired of sinking money into my old car,
I bought a new Chevy because I was tired of sinking money into my old car, and I figured I would rather have a car payment and a reliable car than put money in my old car. But now Im doing both because the 2013 Chevy Sonic I have is a lemon. Every month now I make a $300 car payment and I sink money into the Sonic because its broke down. Last month I pay $900 to have a water pump and radiator put in the month before that it was $250 for the motor for the driver side window. I cant afford this anymore. I am a 53 year old disable single woman who is on SSDI and Chevy will not do anything to help me. This is the 3rd Chevy Ive owned in my lifetime. Never never again.
Published: August 12, 2017
Mary of Nashua, NH
Source: consumeraffairs.com

Highly dissatisfied and frustrated GM and my local dealership, Randy Marion
Highly dissatisfied and frustrated GM and my local dealership, Randy Marion Chevrolet, for attempts to dodge repairing a known problem with my 2012 Chevy Equinox for excessive oil consumption. Ive bought probably a dozen or more GM vehicles over the past 20+ years (3 in my driveway now) and I dont ever want to see the service department at Randy Marion Chevrolet again, or own another GM vehicle. Im that upset. I posted my full complaint at carcomplaints.com (2012 Equinox engine problems -- excessive oil consumption) to warn other people who might want to buy an Equinox or deal with this dealership. Service department as well as GM Customer Service is not to be trusted and uses any excuse to avoid fixing a known problem with this vehicle, despite a letter from GM saying what the problem is and what the fix is.GM seems to communicate with the dealership and back them up in their ridiculousness and go against their own letter stating they know the car has a problem and what the proper fix is. Been going back and forth with them since March over an issue with excessive oil consumption in my car, and still no fix. Ive put another 15,000 miles on my car that is frequently low or not even registering oil. No one should have to repeatedly prove that their car is consuming excessive amounts of oil. Ive had them document it at least 5 or maybe 6 times and because my car needed a new timing chain at the end of this long oil consumption test process they tell me I have to start everything over again.Letter clearly says its a piston ring problem and they know about it. Common sense is out the window here. Very disappointed at their efforts to delay fixing my car when they know its consuming oil. Concerned about how much damage is being done to my engine. Read my story on carcomplaints.com and be warned! GM does not stand behind their vehicles anymore, and I wont support them any longer.
Published: December 28, 2017
Gina of Mt. Ulla, NC
Source: consumeraffairs.com

One of our fleet vehicles died at a parking lot in the suburbs of Chicago.
One of our fleet vehicles died at a parking lot in the suburbs of Chicago. It was a 2012 Chevy Express. I drove over the next day to try and start it. I was unable to start it so I called Chevy Roadside Assistance to arrange a tow to a dealership. The fastest time that any of their tow contractors could pick up the vehicle was 90 minutes.It was 2:45 PM when we booked that, so they were expected at 4:15 PM. 4:15 PM came and went, and I called the tow provider, a company called Superior Towing. They placed me on hold and left me there for 20 minutes, so I hung up and called Chevy back. Chevy called Superior and told me they were on their way and it would be another 20 minutes. I expected Superior to be at the location at around 5 PM at this point. Well, 5 PM flew by and still no tow driver had appeared, so I called Superior again, and was placed on hold for 20 minutes again. I hung up and called Chevy (5:20 PM by this point). Chevy left me on hold for another 20 minutes and came back saying that they could not get through to Superior Towing. They asked if I wanted to try and reschedule with another tow provider. I said ok, how long until a different tow driver could be here. The representative checked and said, between 2-4 hours (7:45-9:45 PM). I needed to be towed to a dealer about 45 minutes away that gates their lot after 8 PM on Mondays, so that didnt work. I asked to reschedule to the tow for the following day at 2 PM. The representative was very nice and said that she would make sure the same company was not used for the next day and that she would file a complaint against that business for not showing up.The next day, I sent one of the company employees out to the van at 1:30 PM. I didnt want to leave the van unlocked with the keys in it overnight because it is parked in kind of an iffy neighborhood. The tow driver was supposed to show up at 2PM. 2PM came and went with no driver. My employee called me and I called Chevy. They checked and told me that the tow company had lost the paperwork for the tow, but would be sending someone out. I asked what company was coming and they said Superior Towing, the same company from the day before that they specifically said they would not use. At this point, I was extremely frustrated and asked to speak to a supervisor. The supervisor was extremely unhelpful. All she did was reiterate what I already knew. She had no solutions beyond scheduling with another tow company (2-4 hour wait). I asked if I could schedule my own tow and get reimbursed and she said yes, but the company only reimburses up to $100. That would barely get the van on the back of a truck, much less to the dealership. So after doing absolutely nothing for me, she transferred me back to the main line where the representative set me up with another tow company that will supposedly be out within 2 hours.In total, Ive wasted 2 hours of my own and now 3 hours of another employees time waiting for their tow contractors to show up. It would have cost us less money to pay another tow company full price to come out and tow the vehicle. Honestly, Roadside Assistance has cost our company money instead of helping us out. I could not be less satisfied with their service. Also, I just wanted to add that this is the second time weve used the service. The first time the company was supposed to show up by 6 to take the van to that same dealership, but came over 2 hours late and then couldnt get in because the lot was gated after 8PM. That tow driver took the vehicle to their personal lot and we had a heck of a time trying to get them to bring it to the dealership. If memory serves me correctly, it took at least another 2 days to get them to bring it to where it was supposed to go.
Published: January 6, 2015
Greg of Elgin, IL
Source: consumeraffairs.com

I wanted a taller vehicle and I like the 2003 GMC Envoy. I am tall and I re
I wanted a taller vehicle and I like the 2003 GMC Envoy. I am tall and I really enjoy how easy it is to get in and out of. I also liked the price they were asking for it. I also favor GMC automobiles, I know they are dependable. This is the first SUV that have ever owned and I love it! I highly recommend this type of vehicle. I like the way it drives, the color and it isnt bad on gas. I also like the fact my heat blows hot as soon as I start my GMC. But I would make the leather seats heated. I have interior lights on floor in both front and back.
Published: June 24, 2018
Dawn of Johnson City, TN
Source: consumeraffairs.com

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles
We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!
Published: May 20, 2019
Martha of Brandon, MS
Source: consumeraffairs.com

GM customer care and service department are awful. On May 20th, I purchased
GM customer care and service department are awful. On May 20th, I purchased a 2016 Camaro 2SS with 2700 miles on it. By May 30th it was acting up and in the shop for warranty work. It is now June 16th, and the dealership still has my car. And that is GMs fault. After a week the dealership was stumped and began requesting assistance from GM. After two weeks of still being stumped, the dealership began requesting a field engineer, since they had not been able to diagnose the issue in over two weeks. GM will not give them an answer.Its a less than one year old car with 2700 miles on it and its been in the shop now for three weeks straight and counting, dont you think at this point its an issue worth expediting? Its not an old car. It has very low mileage and should not have any issues. Its an almost $50,000 car for goodness sake. But in GM fashion they wont move until my attorney contacts them about a lemon law suit, and a civil suit for car payments, registration, taxes, loss of use, and being overall terrible to work with. Oh well, I guess GM doesnt care about another lemon on their record and another lawsuit lost.
Published: June 16, 2017
Alex of Bangor, ME
Source: consumeraffairs.com

Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certi
Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certified - told GM has recalled earlier years, product development issue! Needs a RECALL and EXTENDED WARRANTY. Told cost is 2600.00.
Published: January 31, 2017
Kay of Troy, MI
Source: consumeraffairs.com

I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first si
I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first sight. A few weeks after purchase, notice that the transmission would jerk at certain miles per hour, and fluctuate at certain speeds and when the cruise control is engaged, it fluctuates also hmmmm... So I called GM in April of 2012, had them look up my warranty and they said I was in luck. My power train was still in effect WOW. Was so happy to hear that so I took my car to the local Saturn Cadillac hummer dealership which also was owned by GM back then. They kept my car overnight and have me a rental. I was so happy.Called them up the next afternoon, car wasnt ready. Called them the next morning, they told me they didnt see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasnt satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesnt know whats wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didnt want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, thats 3 working days. Ive had enough. I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they dont repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? Im gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Cant put order number, dont know which one to put got like three of them.
Published: May 18, 2014
Omar of Hollywood, FL
Source: consumeraffairs.com

My wifes 2010 GMC Acadia has 60200 miles. We have had it in for the gauges
My wifes 2010 GMC Acadia has 60200 miles. We have had it in for the gauges not coming on right away. I still believe it is in the ignition switch. Vehicle was taken in for steering problems. Steering would lock up. Deal charged me 1400.00 to replace the power steering pump, rack and pinion, and struts. They advised GM recommends a 12 vain steering pump instead of a 6 vain pump. GM knows there is a problem with this but will not do a recall. I can believe they dont care about wives and grandchildren safety. I have owned 24 GM products since I was 16 years old. I am 60 now with three GM products including a Duramax Diesel. I dont like to buy foreign but I guess I will have to start.
Published: May 22, 2014
george of Coloma, MI
Source: consumeraffairs.com

I took my 2011 Buick Regal in to the local Buick dealership two days after
I took my 2011 Buick Regal in to the local Buick dealership two days after the car had turned 5 with around 92,000 miles on it. This was April 15, 2016. I was unaware that it had turned 5 and the warranty was expired and no one told me, so I thought the warranty was still valid. The check engine light was on and I called and insisted that they look at my car. The dealer tried to be too busy. They determined that there was around a quart of oil left in the car. The dealership told me that they were sure that the last oil change had been done improperly and that the place I had taken it to have the service had not filled up the oil. The dealer then changed the oil and charged me $100+ to do it.When I expressed my disbelief that I had driven 5,000 miles on 1 quart of oil with no indication of any issues the dealership, Halladay Motors Cheyenne, Wyoming, said to bring the car in every 500 miles for the next few weeks and they would check the oil to be sure there were no other issues. At around week 5 the car was over a quart low and the check engine light had come back on. The dealership began an oil consumption test at this point. I had to bring my car in every 500 miles/tank of gas and they checked the oil and topped it off as needed and indicated what they had done on a chart. At the end of the test they had determined that the car had failed the test and that the solution was to replace the pistons. The dealer ordered the parts and arranged for a rental car so the work could be done. They indicated that this would be warranty work, no cost was mentioned when I dropped it off.Later that day the dealer called me and said it was two days out of warranty the first time I brought it in and that the work would not be covered. Also, it would cost me about $2600 to get it fixed. I only own one car and I need it to drive to work etc. There is no public transportation available in my area. I really had no choice but to agree to have the work done and pay for it. I contacted GM Customer Service to ask if they would reconsider covering the issue since it was obvious that the issue pre-dated the warranty expiring. Also, it was within two days of the initial visit. I was told after I was passed around that there was a very good chance that that GM would reconsider and cover the issue, and that there were procedures in place that the dealership should have taken to make sure I was aware that the warranty had expired, but that there was a grace period and that cost assistance may be available. This was September 6, 2016.I received a various voicemails indicating that I should call back and was never able to re-connect with anyone until today, September 22, 2016. I received a call telling me that GM and the dealer had decided that they would not be covering the issue or helping with the cost in any way. Last week the check engine light came on again and I had to have the timing solenoid replaced for another $200. Until now I had been very happy with GM products and a 30 year customer. Im no longer going to be a customer of GM or Halladay Motors after the ridiculous amount of time and money I have spent that should not have been necessary.
Published: September 22, 2016
Seli of Burns, WY
Source: consumeraffairs.com

I needed a vehicle as mine had died and I had been looking for a while not
I needed a vehicle as mine had died and I had been looking for a while not finding anything. Now that I found this 2002 Envoy, I love it! This is my first SUV and I have only had it for about a month. It rides nice. There is a lot of room in there and I like being able to sit up high. Its comfortable and the seats have lumbar support. The heat works very well and the radio sounds good too. The only thing I dont like is that it is bright red and also that the clear coat is peeling off on the front passenger side. Also the headlights are kind of cloudy.
Published: June 28, 2018
Deb of Grand Rapids, MI
Source: consumeraffairs.com

I went to Beck service department in Palatka to have my transmission looked
I went to Beck service department in Palatka to have my transmission looked at on my Chevy Silverado 2500 6.0, it started slipping last week out of OD when going uphill and wouldnt go back into OD, I had to pull over, put the car in park, shut it off, let the computer reset, turn back on then be on way and it would be fine until next hill. My truck shifted smoothly in all gears and sounded fine until I got it back from the transmission check. Now the shifting is hard. Almost impossible from park to reverse and back to park and other gears are hard shifting transmission was not running hot. Now it is and someone apparently used inside driver door panel to yank door closed causing issues there. Now door sounds like tin can closing when window down, not to mention the vibration it has that it didnt have before bad and when it does shift from park to reverse the whole truck jerks and whining sound, vibration in the accelerator pedal and shaking as if they adjusted the shift linkage wrong but service check was only for that a check $85 but something happened even if it were in the test drive and it was shifted improperly or ran too hard at high RPM. Now the tranny is worse than before. I needed it to hold out for a while but they did it in now. Im screwed $4000. They say for new one because of tcc and say metal in tranny. But was still drivable. Now not so much, I contacted the service department they are refusing responsibility of doing anything and it is much much worse. Since I picked it up they claim they didnt do anything to the transmission. I didnt have problems shifting before. PLEASE HELP!!!
Published: March 16, 2018
Heather of Florahome, FL
Source: consumeraffairs.com

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since
In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???
Published: May 31, 2016
Marzena of Wisconsin Dells, WI
Source: consumeraffairs.com

We just bought a 5 year old Terrain last month and so far we love it. We ch
We just bought a 5 year old Terrain last month and so far we love it. We chose it based on mileage and condition. Its in great shape, has low mileage and is very clean and runs well. I have not owned a GMC before now but I am pretty impressed so far. We like the backup camera, ability to connect to our phone, CD player. I like the height and style of the SUV. I love the heated bucket seats and the roomy hatch area. There is plenty of leg room which my husband and son appreciate. The seats are nice and comfortable too. But I have trouble using the cruise control. Its awkward to use safely. I have to take my eyes off the road to see what Im doing which is certainly not safe. I also do not like the button on the hatch door instead of a handle. Im worried that it will malfunction quickly and be a pain to use afterwards.
Published: June 17, 2018
Barbie of Mattoon, IL
Source: consumeraffairs.com

Duramax LML injector pump failure - Metal shavings went through the fuel sy
Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.
Published: October 17, 2012
Matt of Mandeville, LA
Source: consumeraffairs.com

I’ve owned 7 GM vehicles, but there will never be an 8th! This vehicle ha
I’ve owned 7 GM vehicles, but there will never be an 8th! This vehicle has been in service 2 months out of 12 months, and I’ve contacted GM’s corporate customer service, and nothing! NEVER AGAIN!!! The vehicle has been subpar, and their customer service and lack of response has been equally bad! I won’t make this mistake again!
Published: June 16, 2020
Rachelle of Fredericksburg, TX
Source: consumeraffairs.com

I am contacting you in reference to my vehicle. Unfortunately the service m
I am contacting you in reference to my vehicle. Unfortunately the service manager William has showed and made it very clear he does not want to service my vehicle at all. He told me that he did not know 100% what was wrong with my car unless they tear it down and that his techs dont want to do that and he dont want to pay them to do it. I had took my car to a front end specialist and got a second opinion and they suggested struts and strut mounts. He told me that if my warranty cover my struts, he would have them changed and I was going to pay for the strut mounts to be put on, which he said would be an extra $56. He also stated I needed a timing belt which is going bad for the second time around. I know when I bring my vehicle in, the parts that I am told are bad are covered under my warranty. He told me my warranty denied my struts but when I called come to find out, they never mentioned the struts at all being needed to repair. He also made a big deal about my warranty not covering my timing belt and they do, its in black and white and plus I asked them myself. Well, he called my warranty and told them that I dont need any struts and there is nothing wrong with my timing belt so they could block my repairs and he did not have to pay the techs out his pocket to do the work. I always come there for service to my vehicle from oil changes I paid for on up. I have never had to fight and bicker to get my car serviced there before at all. This unprofessional matter and stunt he pulled was uncalled for, all he keeps doing is wanting me to come out my pocket for repairs. Why should I if I have a warranty to pay for the labor and repairs? He tells me if they pull my front end apart, I will have to pay the tech out my pocket to do it. I am past fed up with his attitude and unwillingness to repair my vehicle. On top of that, lying to my warranty company so they can block the repairs so I can pay for them myself and basically, his way to show me that he is not going to fix my car and he is not going to let his tech either. Timing belt is a major repair issue. This is my only mode of transportation and for him to lie about it so he want have to do anything to my car - WOW. I have never seen this type of service before at all. If I know my parts are not under warranty, I would not bring my car in to have techs fix it when I know they have to be paid. Plus, warranty cover labor and parts and all this service manager does is throw in my face about he not going to pay the techs and someone has to pay the techs and he not paying them out his pocket. Customer service should be this service manager main priority and not how much money you can spend for parts that are all ready under warranty, makes no sense at all. Stop throwing temper tantrums when its work that need to be done and you dont want to do it. Its part of your job to work and make sure the customer car does not leave the same way it came in, which mine has every time I took it in to be serviced. This is not the first time I have had to get my front end looked at. One time they charged my warranty people and come to find out when I got the car back same way it went in. No work was done to my vehicle at all. The tech admitted that he never changed anything on my car that he had another car like mine and did that work to it. This service department and service manager are very unprofessional and wants to take the easy way out of things. Then he told me that he can spray some lubrication on the parts and that will take care of the noise as well as how my main concern should not be the noise, it should be the oil leak that I have never seen in my drive way - which is more than likely from my cover gaskets I paid out my pocket to have changed.
Published: December 2, 2014
Shillana of Port Arthur, TX
Source: consumeraffairs.com

Let me preface that I love my Equinox. It is a 2014 with 112K miles on it a
Let me preface that I love my Equinox. It is a 2014 with 112K miles on it and has been perfect until now. I drove it yesterday and got out of the vehicle then went to the back. I noticed a long trail of oil up to the car. I immediately looked under the front and there was a pool of oil under it. I had it towed to a full service repair shop. They informed me that it is a KNOWN issue of GM that the PCV freezes due to moisture in the engine which causes pressure and blew out the rear engine oil seal. The vehicle was towed to the local Chevy dealer who confirmed the same. They also said that MY VIN # was not covered under warranty and that it will be a $1,600.00 repair. There are numerous complaints of the exact same scenario all over the internet.
Published: January 10, 2020
Nikolai of Bristol, WI
Source: consumeraffairs.com

It is pretty bad when you have been to the service department so many times
It is pretty bad when you have been to the service department so many times they know you by name. Started with cam shafts sensor then it was rear main seal then gas leak. Next visit was pistons rods water pump timing chain, and minors between. The service dept at McDaniel Motors have been great. Other than they had my car so long I had to take back my loaner and get another one. I am not happy with this vehicle (2012 Equinox). If someone would have told me this vehicle is known to use a lot of oil I would not have purchased it. I paid a high price for this vehicle I expect it to stand up to its price. Has not happened.
Published: May 13, 2015
Ramona of Marion, OH
Source: consumeraffairs.com

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