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Scion is a discontinued marque of Toyota that debuted in 2003. Intended to appeal to younger customers, the Scion brand emphasized inexpensive, stylish, and distinctive sport compact vehicles, and used a simplified "pure price" sales concept that eschewed traditional trim levels and dealer haggling; each vehicle was offered in a single trim with a non-negotiable base price, while a range of dealer-installed options was offered to buyers for personalizing their vehicles. The Scion name, meaning the descendant of a family or heir, refers both to the brand's cars and their owners. In an effort to target the generation Y demographic, Scion primarily relied on guerrilla and viral marketing techniques.
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Last weekend my ~1 year old Scion FR-S dies completely out of the blue on the 405 while my eight month pregnant wife was driving it. This is a car that is just over one year old, was bought new from this dealer, and is still under warranty. We get it towed to this service center Saturday. Eddie ** tells us: Well know whats wrong by the end of the day! and Well cover you for a rental. Just call us Monday morning! Monday morning comes around. No word about what is wrong with the car. All calls to Eddie go to voicemail. No calls are returned. I walk to the service center and find Eddie. He says he is still waiting on authorization from Japan. He tells me he will not offer me a free rental. Im late to work and have to rent a car from Enterprise to get to work.The next day Eddie tells me that they will not cover clutch repairs under warranty. I have never abused my car, and in previous warranty services have reported clutch/transmission issues which they failed to investigate properly or fix. They tell me that if I want the car fixed under warranty I have to authorize a tear down of the transmission. They provide no quote detailing how expensive this tear down will be. They say that if they find the problem after the tear down is the clutch they will not cover it. If the problem is in the transmission and is a covered by warranty they will cover it. I ask them about the other possibility, if they tear down and find no issue with the transmission. They say in that case I will have to pay for the tear down (again, not provided with any estimate of tear down cost).I decline based on the fact that I have never abused the clutch, and we have experienced and reported previous clutch/transmission issues (and have recorded video evidence of this prior to service where they could not reproduce it happening) it does not seem reasonable that I should be liable for paying for investigatory work to determine what is wrong with my car under warranty. I decline to authorize the tear down. When they refuse to negotiate or provide further information, I am force to tow the car to another dealership for service.
My story began in November 2011 when we purchased our first Scion, a 2005 xB. I had always liked the looks of the boxy little vehicle but had never really given much thought to buying one. Found a good deal on a 2005, automatic with right at 70k miles. Before I continue, I am 39 years old and have been a car enthusiast for as long as I can remember. I have owned more vehicles than I could ever begin to count over the years, foreign and domestic. So, prior to the xB our last vehicle was a 2001 Chevrolet Blazer. The xB was very surprisingly roomy. Much more than the Blazer as far as head/leg room but lose some on rear storage. Gas mileage was GREAT averaging 30+ mpg. They are not powerful or fast by any means which suited my wife and myself fine. There are, however, a ton of quality aftermarket parts to boost performance and looks. After having the 2005 for a little over two years we liked it so well that we then bought another first gen, a 2006.5, to match the first. We now have HIS BOX and HER BOX. It has been over three years now and the first xB is well over the 100k mile mark and I have never had the first issue whatsoever. No lights, no leaks, no noises, NO PROBLEMS. I have only done basic maintenance such as replacing front brakes and routine oil changes (using only full synthetic Castrol).Our son will begin driving in the next couple years and plan on him having an xB as well. Since we have owned our Scion we have made many friends from all over the US and Canada. We have large get-togethers at least once a year. Our story of dependability is shared by many, some of whom I personally know to have over 300k miles and climbing. Also known of numerous wrecks involving these vehicles yet do not know of ONE SINGLE INJURY. These vehicles are so great that I recently sold my Corvette and are planning on purchasing a 2014 xB Release Series 10.0.Sorry to hear of the few people with bad experiences as I know for a fact that they are a minority. The Scion xB has been rated as the most reliable vehicle on the road and for good reason. Over all the years and all the vehicles the Scion xB has proven to be the most reliable vehicle I have ever owned. Unique looks, dependability, functionality, and safety... the xB has it all and I would and DO recommend it to anyone looking or considering. We have become a loyal Scion family.
My 2008 Scion xB power steering failed on 04/12/2012 at night while leaving Publix. The steering wheel would not turn left or right despite operating perfectly fine when I parked the car to go to Publix. This car is in mint condition with only 47,700 miles on it. I bought it in June, 2008. I noticed a weird indicator on the dashboard and checked the owners manual. The manual stated to take the car immediately to the dealership. I called World Toyota in Atlanta, GA, but they were already closed. I called a tow truck to have my car towed to my house.I called World Toyota on 04/13/2012 from work the next day for an appointment on Saturday, 04/14/2012. Today (04/14/2012), I had the car towed from my house to World Toyota in Atlanta, GA. Brian at ** is the service contact. Brian told me that the ECU (some sort of computer device) is no longer working and needs replacing. I was told the cost would be about $1,068 to repair and the car would not be ready until possibly Tuesday.This steering failed with no warning like a typical car where it is low on steering fluid and makes the typical noises when steering. My car drove like the day I bought it up until I returned to it from Publix to head home. The cost of the repair is annoying considering the car is in mint condition (VIN **). No one has any explanation why a part that is not even kept in stock could just fail with only 47,700 miles and only a few months from its fifth year of ownership. What really galled me is the possibility that this could have happened to my wife while driving around 70 mph on Georgias interstates.
My husband is 67 and he has difficulty finding a car which he fits into. He has a large upper body torso. We liked our first 2005 Toyota Scion XB, good interior room. Has little eye appeal however good gas mileage, handles well. And most importantly, I was involved in a motor vehicle crash and it protected me well with all airbag deployment and also seat belt was adjustable for my height of 53 which I believed saved my life. Yes I had injury, but when you consider I was hit by a tractor trailer from behind and then hit into large truck in front of me, I feel lucky to be alive. Not pretty but very durable. Yes he bought another Scion XB 2014, new car.
Solid steering column, quick 4 cylinder with Turbo, havent had any mechanical issues in 75k miles. I bought my 2011 Scion Tc used with 40k miles on it 2 years ago. Ive driven it coast to coast across the US with no mechanical issues. I drove a v6 5speed VW before and was nervous about dropping down to a 4-cylinder, but this thing is surprisingly quick. Steering and control are very tight, just an overall well-made car.
I bought my 2016 Scion iA preowned with 91k miles on it a month ago. For a Toyota product I expected better. Transmission made a whine noise and I had to get the dealer to replace it under their crappy used car warranty. Got it back and it made noises like the engine was falling out. Had it towed back to the dealer and they said mounts/dampers were loose so they tightened them up. Aside from these issues, two of the infotainment buttons stick to where they can’t be pressed. The infotainment screen has been cutting off while driving for no reason. Bluetooth connectivity and built in apps often don’t work. The car shakes like riding an old tractor when transmission is in gear. I don’t know what’s wrong with it now. Also, the rear door seals on both doors are falling down.
I have a 2012 Scion IQ and the paint is peeling off in sheets. This is happening on the roof mind you, so I cant even be blamed for cause the problem by hitting something. Toyotas response was to tell me paint is only warranted for 3 years or 36,000 miles so they arent responsible. Obviously customer service isnt one of their top priorities.
I loved the Scion TC. It drove well, had good pick up, and good gas mileage. The car looked nice and had a moon roof that I loved. It had airbags all around, it looks and handles like a sports car, but is considered a car so the insurance isnt as high as that of a sports car. But if I could change anything about the car, I would make the ride a little smoother, and eliminate the blind spots.
I have/had a 2012 Scion XD. I was traveling at less than 30mph when the car in front of me stopped unexpectedly. I hit the brakes and unfortunately was unable to stop in time. I rear ended a midsize SUV. The air bags deployed and a fire erupted in the engine compartment before I was able to get out of the car. Before the Fire Dept. could arrive the entire car was engulfed in flames. I was able to get out just fine, with the loss of replaceable items and the car itself. However, something doesnt seem right that a minor crash would result in a fire. The damaged sustained by the SUV was bumper damage, no body damage resulted whatsoever. As for the Scion, it is kind of hard to tell exactly due to the fire, but the hood is only slightly bent and I noticed no damage to the fenders. Is this a defect or a one off incident? Has anyone else had a similar issue? I have contacted Scion, who has opened a claim on this. We will wait and see, in the meantime I hope no one has a similar issue, especially if the doors were jammed.
I have a 2008 XB. I am having the same problem with oil consumption. The oil light barely flickered once. Luckily, I checked the oil and it was 3 quarts low! I cant believe this! I have over 2 years of payments left on this car! This is the worst problem I have had but not the first. Last year, the air bag harness went bad but was covered under the warranty. Last month, the electronic steering went bad but was not covered and it cost me $750! This car truly is a piece of junk. In light of this, I will never buy another Toyota product again. This was my second Toyota. My first was a Corolla which lasted 10 years with zero problems and is probably still running somewhere. I sold it as I wanted a new car. It’s a big mistake! Everyone having these problems needs to complain about this, so maybe they will be recalled and not a total loss will be caused. I cannot afford to just put a new engine in or buy a new car!
Had my 2006 Scion TC for four years and has over 200,000 miles on it and Ive had no major problems at all. I think I replace the alternator at one point. Tires because I drive a lot open that not a single problem.
Purchased my first Scion xB (2011, used) in 2013. Loved it. While at a routine service appointment at Central Florida Toyota in Orlando, Florida, I saw a 2014 model. After much negotiation, I drove home with it. First new car in 17 years. Everything fine from April-December 2014. Then the fuel economy starting to slide down. It was getting 23.4 mpg overall driving consistently. Then without warning these numbers starting dipping to 20 and below. I took the car to the original dealership, Central Florida Toyota. They told me it was the tire pressures. They charged me handsomely to replace a tire with a puncture and sent me on my way. The car is 11 mos. old with less than 6,000 miles.Next fillup shows no improvement in MPG. I stopped by the Dealer who has put me off. The service manager ** has told me to do 5 more tank fill ups before talking to him. I keep excel spreadsheets on my cars and I already have all the data I need to demonstrate a problem, but Toyota seems unwilling to fix the problem. Something has changed with this car and its not where I get gas and its not how I drive. Toyota needs to figure it out. I AM NOT A HAPPY CUSTOMER. I talk to hundreds of people over the air on a regular basis and will make sure that they too know that I am unhappy about this situation.
I got a brand new 2016 Scion iA. I fell in love with it until after 6 months of ownership and less than 7,000 miles my display screen started to turn off while I was driving it! Ive gone to the dealership three times to get it fixed and they tell me since they dont see what goes on they cant do anything to fix it! The customer service is beyond lazy, unprofessional and rude! I have several videos of my screen turning off while I am driving it and they keep insisting that nothing is wrong with it! I know my car. Ive had it for a little over 6 months so I know that something is wrong with it, but because they dont want to get off of their lazy butts and find the problem Im having to be terrified that something else might go wrong with it!
My 2009 Scion XD had thick black smoke pouring out of the drivers side door after I started the car and rolled the windows down. It smelled like burning tires. I was in a crowded parking garage on the 4th floor. I turned the ignition off and ran away from the car because I thought it was going to go up in flames. Luckily the smoke disappeared...but not the putrid odor. I proceeded to drive home...but I was petrified the entire trip. I called the dealership the next morning and left a message. No one returned my call. I called back a total of 12 times....nothing....so I called back again. No one would help me. I took the fuse out that powers the windows and drove up to the dealership. I located a service advisor and told him what happened. I have an appointment tomorrow morning. Im really frustrated with this situation. I wonder if anyone else has experienced this type of problem?
I have a 2007 Scion tC. The air bags did not deploy, and the ABS did not work! This happened in 2007. I was told nothing could be done, so I didnt push it any further. I just came across this site, so I thought Id share my experience, and maybe, eventually, this issue will be resolved. I was traveling on the highway, going approximately 70 mph. I pulled out behind someone to pass another car (and I gave a good amount of distance before I pulled out), when the car I pulled out behind slammed on their brakes for no reason and basically came to a stop. I slammed on my brakes and swerved to miss them. My wheels locked up even though I supposedly have ABS! I ended up fish tailing, I lost control, and I slammed into the guardrail on the right with the front of my car, completely destroying the front of the car, so that everything was pushed back towards the cabin and the engine was sitting on the ground.I had to climb out a window, because both doors were jammed. The guardrail also left a perfect indentation all the way down the left side of the car. After hitting the guardrail, I then ricocheted back across the highway where the rear of the car hit the center median wall, and then the car spun back out into the middle of the lanes. My 2-month-old car was totaled! After all of this, the air bags did not deploy! Thankfully, I had my seat belt on! The fire department said I most likely would have been thrown from the car if I wasnt wearing it. I was very lucky and walked away with just bumps, bruises, and a bit of stiffness. Toyota told me that I must not have hit the air bag sensors. The whole front of my car was smashed in, and I hit the guardrail basically head on! How did a sensor not get hit?I even spoke with a lawyer. They told me that my medical bills were not high enough to make a claim, and because they werent high enough, Toyota wouldnt do anything about it. That wasnt even the point I was trying to make by going to the lawyer. This is unsafe! And clearly, Im not the only one that had this issue. Ive been told the first couple years of the tC had airbags that were too sensitive, that theyd go off if a door was shut too hard. I think they overcompensated big time. This needs to be addressed before someone gets severely injured or worse!
Since I bought a new Toyota Scion tc in 2007, Ive had issues Ive never had with a Toyota before. I was a lifetime loyal but this vehicle: intermittently radio station rotates to static, the hatchback slams down on my head and the dealer would not fix it or the radio randomly will lose a station, the hatchback door kept slamming shut so hard that the securement latch on the bottom occasionally jams where the door cannot be opened at all (the dealer charged me to open it), the paint scratches if you sneeze on it, the floor board protectors came apart, the cover around the stick shift came apart, the front bumper broke the first time I pulled into a parking place with a curb stop on front, etc.Since I bought it, Toyota has made national news for this dramatic decline in quality. On the upside it was reasonably priced, the people at the dealership are always nice even if they are not authorized to acknowledge or take responsibility for the issues and it has a lot of zip. Theyve lost my brand loyalty nonetheless and this was the 6th Toyota Ive bought!
I bought a used 2007 Scion tC for my sons first car. He loves the car he kept it clean and kept up the maintenance on it etc. He drove to his grandparents house that is three hours away when he got there he said something was wrong and that it started running weird. I told him to check his oil and when he did it was low. He had to put 3 quarts in it. After that it started running fine. When he was heading back home with his grandmother in the car it made a loud noise and they pulled over to the side of the road. We had to have it towed three hours back to our house to a mechanic that we use. He looked it over could not find any leaks and could only tell us that the engine blew from low oil. After much discussion (my son loves the car) we decided to have a new engine put it cost us $3000. A week later we received a letter saying there was an issue with our Scion tC and it may consume too much oil. We were told to take it in for special testing. I called the number on the letter, told them what happened and was told that because I hadnt taken it to a Toyota dealership that there was nothing they could do to help reimburse us. Since then I have found that there are already court rulings regarding the issue of taking vehicles to only dealerships for service. Our mechanic is in the process of calling the number on the paper and talking to them regarding the engine and no leaks no warning signs nothing. The next step will be small claims court or possibly looking into a class action lawsuit regarding Toyotas lack of support in notify consumers regarding the over consumption of oil issues and lack of willingness to stand by their crappy products. My advice dont buy a Toyota/scion.
Poor customer service on a known issue. I am the second owner of my 2006 tC. I was never notified of the issue and Scion refuses to assist as it is outside the extended warranty. Basically being punished for taking care of my car up until this point. Back door hatch garnish snapped off. I called the dealership who just said I had to call Toyotas corporate office. When I spoke with **, she stated that was incorrect and I should have called Scion directly. She was kind enough to transfer me to ** within Scion directly. I cut to the chase with ** who ultimately stated the following, There is nothing we can do. I understand the letter may have been lost in the mail, however the extended warranty has expired. I continued to ask why the dealership did not make me aware of this and he stated, The warranty only covered the part during the warranty period, should it break after that is not something they could cover although it was acknowledge as an issue. I had asked to speak with **s supervisor, ** who has yet to return my phone call. I was also injured at the time the hatch decided to fail in opening.
The advertised sticker on my 2006 Scion xA stated 32 to 37 mpg. I am lucky to get 25 mpg on the highway. Manual transmission. The gear ratios are obviously off; however, the Toyota dealership states it is normal. I dont know who they are trying to kid— except me! When driving 57 mph, the ROMs are over 3,000. It is impossible to get normal gas mileage.
Changed oil. I was driving - the engine stop - pull over to the side, found a hole on the engine and still have about $2500 payment on the car. I guess Im gonna bite the bullet, finish the payment and never buy anything made by Toyota. Lots of people having problem with oil and engine knocking so BOYCOTT BOYCOTT Toyota.
A few months later I go on the weekend driving at normal speed on the highway (about 45 to 50 mph) and I notice that the check engine light comes out again. Generating another visit to the service building that was last Monday (4/17/2017 and today is Thursday (4/20/2017) and they still do not call me to tell me what happens with my vehicle and when I call services they tell me that person who is working with a vehicle is not and the manager cannot talk to me because he is with another client (of course he is with another client). They are doing very bad business. I just need someone to help me with this situation as this vehicle was financed and I have very high payments. Thank you and do not do business with Fordham Toyota / Scion Dealer which is 236 West Fordham Rd, Bronx, NY 10468.
I have a friend who owned a 2006 Scion XB. Last year, he wrecked the car, head on, the airbags didnt deploy. Thinking it was just a default in the XB, he bought a 07 Scion TC, last weekend, he wrecked the car, hit a road sign head on, airbags did not deploy. He may be careless with cars, but regardless of his experience behind the wheel, in two different Scions neither cars airbags deployed. He has yet to go to Toyota or Scion about it. Now, my problem is, last summer I bought a 2005 Scion XB. Should I get out of a Scion all together?
I bought Scion TC on 8-8-09. About 3 months into owning, I discovered the driver seat had white spots left on it when I brought it in for service. They said they would clean it. About 3 days after cleaning, the white spots returned on the left side of seat only. When I brought it back again for oil change, I made mention on the bottom seat as well as the side seat that seemed to have frayed mark. On third visit, I got an attendant who seemed to care and was more helpful again. They cleaned the seat. Again, a few days later, I had the same problem. When I brought the car back again, side seat was worse and starting to rip. They then said that they would replace. I had a new seat cover put on. Soon again, the bottom seat had white spots on the left side, and the side seat has white section looking like it is fraying. When I brought the car to the dealer, I was told that white spots were from moisture that I caused by sitting on the seat with shorts after I had sweated or something. First point is if it truly was caused by moisture, then why is it only the left side is problematic? Second, I do not get to my car all sweaty; I use it to go back and forth to work. In the morning, I am freshly showered and I have been in air conditioning all day. So, I sure not understand the dealers reasoning, because it has been a problem early on of my buying the car. As for the side seat, at first, I was told it was from the seat belt, which again makes no sense to me. If a person spends about $200,000 for a car, even if I did sweat on the seat, it should not get white spots. To me, it seems as if there was problem with the original material. If I try to sell the car, I will get less because of the white spots. All I am asking for is for the original problem to be fixed. As someone who has bought 5 new cars, this is the first time this problem has occurred. But the dealerships overall inability to care about my problem is very frustrating. I would like some better resolution and/or an actual answer that makes sense.
My 2006 Scion TC with 78,801 miles in it has blown gaskets, claims Toyota of San Bernardino. The Service Advisor told me that it will cost me $4,400 approximate to replace the original engine for a used one and double that for a new one. The dealer recommend to replace the engine. My once high expectations for a car made by Toyota sank! The sad part about it is my son and I bought a 2014 Scion Tc for his use. I dont know if it was the right decision. I got the quote yesterday, 7/10/14. It only takes 1 bad experience to seriously look at another manufacturer for my next car. My car looks great after all these years because I take care of it inside and out except, of course, this untimely occurrence.
While driving at 65 mph on the freeway, my sunroof shattered. Broken glass everywhere inside my car, I took the car (2007 Toyota Scion TC) to the dealership for repair. It will cost $900 to repair the sunroof. Nothing hit the sunroof. It is a common problem with 2005 and 2006 TC. And now, I have this problem with my car.
I took my car in for the 5000 tire rotation and asked them to look at the rattle in the sunroof when open. I got an answer that it is the design of the sunroof. So the engineer that design this car, design the sunroof to rattle. No fix.
9 years ago today I bought my 2007 Scion tC within 2 years I had to replace my engine. There was no low oil warning indicators and the check engine light never came on. I’ve gone through numerous sets of tires… Not cheap either… The handle to my trunk broke off and had to be Gorilla glued back on. My sunroof refuses to close at times. And today I was left on the side of road yet again with a blown engine. I have two small kids and this car has been nothing but unreliable the whole time I’ve had it.
I purchased a 2012 Scion iQ in Feb. 2013. The specs were modified when I purchased it, giving the illusion that it had a lot of power. In Aug. 2013, I took it to Frontier Toyota... They had to rebuild the engine... basically from all the carbon build up around the pistons. Now the car runs like it always should have! HORRIBLE!! On top of that... while in the care of Frontier Toyota, the service department removed and replaced all the aftermarket parts that were on it, with stocked parts. Even the custom leather back seats!! I have many complaints filed, asking for someone to assist me in this act of theft and fraud. PLEASE, if anyone can direct me or refer me to anyone else that can help me with this matter. I would greatly appreciate it. Ive been back to Frontier, with a poster sign in hand... trying to enlighten possible other customers, of the criminal ACTS being performed at this dealership!
So to the folks complaining about missing cabin air filters in their Scion tC. They were never intended to have one. There is a place for one because the car shares internal dash components with other Toyota models. Shaking my head at the person who thinks she may have developed health issues from lack of one...
My kin folks were following me while I was driving on the highway and when we got to where we were going, I was informed that sheets of paint were flying off my almost new truck and hitting his windshield! I called Scion and was told that my 3 yr. 36 thousand mile warranty had expired. If nothing else it should be a violation of hazardous materials all over the roadways! They should not sell new cars that they forget to prime. The whole truck needs repainted!
I am a full-time student which doesnt leave me as much time as I would like for work. I also have 2 dogs that ride around with me when I do have a day off. The AC in my 2009 Scion tC has stopped working yet again for a 3rd time. I get that the AC is a difficult thing to understand because of all the mechanisms that makes up the AC unit, but to have this problem 3 separate times is wrong. My sunroof squeals and it scares me, sometimes my car really shakes when I first start it. I have read that many people had trouble with their engine blowing out. I could not afford that and most importantly I am concerned for my dogs Buddy and Teddys safety as well as my own.I understand there was never any warning signs before everyones engine blew. Ive been disgusted with the service provided to me so Ive been really reluctant in my decision to go in for service. I will never spend any money there or on another car from there. My AC should be covered under warranty. If not they can keep the piece of trash they sold me. Id rather walk everywhere. This made me give at least one star, in my opinion they really deserve 0 stars.
Bought a new 2013 scion xb. Began experiencing brake problems around 3,000 miles. Brakes pulsate going down hills and feel like the car is NOT going to stop. Also have inconsistent brake squeaking. Pads were replaced and brakes were greased to help with squeaking. Brakes still continue to squeak and pulsate. This car has been to the Toyota dealership 6 different times. Working on lemon law-ing this car. Buyer beware! Dont but an xb!
There’s a clutch failure on my 2010 Scion xB with 25,000 miles on it. The clutch went out while driving on interstate. I was able to pull off, but the damage was done. Toyota claims the clutch was a wear and tear item like the brakes. It was not covered by warranty. I have driven manual cars all my life. I never had one give out that quickly!
I bought a brand new Scion xD in 2008. I was told this car was a Toyota made in Japan by Toyota under the Scion name (which has now been absorbed into Toyota itself) which was just a lower-priced line and was Toyota quality. My family owned Toyotas forever often keeping them 200k. I bought the Scion and quickly found out it was a crappy car nowhere near Toyota quality. The first thing that happened is that the tires wore out very quickly. When I went to get new ones I was told they were non-standard tires and cost a fortune. I serviced it at the dealer until the warranty ran out then took it to two reliable repair shops who both told me the same thing. The car has non-standard parts in it like very expensive spark plugs and that the way things are positioned oddly under the hood such that takes much longer to repair (equates to longer time to fix and higher labor costs). I was fortunate not to have massive engine issues some reported but overall the car was of crappy quality and required many expensive repairs including replacing cylinder heads and alternators more than once. The last straw for me was having alternator issues while trying to evacuate for a recent hurricane. The next week I went started car shopping. This time I kept in mind that the deal I thought I was getting on the Scion is exactly what people mean when they say you get what you pay for!! The best part was that I was still considering a new Toyota when I noticed the regular lines like Corolla are now incorporating the crappy defunct Scions!! I cant imagine Toyota rebuilt the iM to incorporate Corolla parts once they decided to absorb it into the Corolla line even though unsuspecting buyers will think they are getting Corolla quality!!! I highly recommend you dont buy anything related to the Scion line. I was working with a Toyota dealer who had the nerve to tell me this are quality Toyotas when I was trying to trade in a 2008 with only 73k miles on it because I just cant rely on it anymore. Needless to say, I now own a brand new Honda. The xD was a huge disappointment all the way around. Please do thorough research before buying the new Toyota models to make sure youre getting something that doesnt have these issues so you dont get screwed over like I did!
Engine constantly showing low on oil. Finally blew motor even with constant checking. Check with Scion on 2009 TC complaints or recalls, they claimed no reported problems. Bought a complete rebuilt motor from ORaileys, still having same problems. I should have just junked it, instead of putting another motor in.
March 2013, Toyota Scion sent a letter to all Scion XB owners stating that there was a potential problem with the loosening of the Back Door Garnish. If your vehicle had not experienced this condition, no action was necessary. Toyota however did not classify this as a recall which it should be. The letter was to offer a warranty enhancement program ZTW, good for 7 years from vehicle date of sale or one year from the announcement of the program March 13, 2013 to March 13, 2014 regardless of mileage. Therefore if you experience the condition outside their narrow confines, youre out of luck and looking at a costly repair. Obviously, Toyota knows there is a defect and should have issued a recall. Another example of Toyota putting profit ahead of standing behind their product and customers.
I had bought a Scion before and loved it. They were discontinuing that particular model so I bought the best largest in the line and am just as happy with it thankfully. My Scion xB is economical but it doesnt look cheap. Its sporty but not too rugged. The Seats are spacious and the ride is smooth. Its a fun car to drive and I always get compliments on it. The back seats are a little cramped, though. Ive been told by passengers its not the roomiest back there but making it bigger would make the car bigger and I like its compactness.
Terribly frustrated with Toyotas Scion. I have an 05 Scion TC. My back door handle broke off because the part is plastic and wasnt designed to handle the weight of the door. This is a common issue for most Scion owners. I called to speak with both my local Toyota dealer and Scion corporate and both told me there was a warranty extension issued a few years ago, but it wasnt recalled. My car is an 05 and the warranty enhancement program only extends 5 years from the date of first use. So, now Im out of luck. I can spend nearly $400 to get the part repaired, or drive with a dangling handle next to the Scion logo. Looks like Scions going to look bad on this one.
I have a 2012 Scion XB in which the paint on the roof and side quarter panels have been peeling. Spoke to local Toyota Dealer... never returned call. I now need to pay $2500.00 to repaint the vehicle as the original paint job was defective.
This car is poorly designed. I recently started having brake issues, that were basically, NO BRAKES. Every time Id go down a hill, I could feel the brakes release and not want to grab again. Replaced the brakes, brake shoes, front rotors, brake cylinders in the rear, adjusted the brake adjusters, and bleed the brakes. No change and I still have no brakes. Either is the master cylinder, ABS system, or Vacuum (all costly). Not to mention extreme vibrating in my air intake.
I leased a 2013 Scion. After about 30000 the engine blew. Just like the other review there was no check engine light!! No warning, the engine just quit!! When the mechanics at Toyota checked it out they said there was no oil in it. I argued with Toyota but they refused to pay anything towards the resolution of the engine failure. I had to replace the engine out of pocket. SIX MONTHS later the replacement engine did the same thing. Im so aggravated with Toyota whos got the money to replace 2 engines in the same year due to manufacturing defects. I repeat due to manufacturing defects! If it lost the oil and the dummy light didnt go there is obviously multiple defects! This Scion FRS is a piece of crap. Toyota needs to man up and stop being **!!!
I can not understand how Toyota want you to spend 2,000 dollars fix in a toyota scion 2012 replacing the whole rack & pinion when I only need the inner tie rods, my rack & pinion is in good condition but they do not offer the inner tie rods and you can not find them online. How you make a car and not offer the parts to fixed. The rack & pinion cost 600 dollars plus labor. I call toyota and they dont know what they talking about telling that is a whole assembly. They lie you can take out the inner tie rod. I did by my self but I have to put them back because no body sell them. People think twice if you want to buy a scion because you will be in the same position that me. This is ridiculous.
I am a Toyota/Scion person! In fact, my whole family is! But Im very upset about my treatment regarding the way Scion has passed the proverbial buck on to me. I finally heard that there was a recall of the hatch/garnish for my 2005 Scion! I was not personally notified. So I called when I heard about it and was told that in order to qualify I would have to produce a receipt that I actually had bought & replaced my hatch. As Murphys law would have it the receipt is misplaced and my Scion dealer in West Palm Beach had revamped their computers and all previous info had been deleted including the receipt for the hatch I had bought! With no proof that I had already replaced my garnish, which took me 4+ hours, I am now not able to take advantage of the recall. As you might have garnered from my complaint the 2nd hatch I installed also has bitten the dust. So for the past 6 years I have not been able to open my trunk. Very aggravating! I have used duck tape to hold it on all these years waiting for this recall that I cant take advantage of due to a missing receipt! Very disappointing Scion. Is there anything that can be done about this?
I own a 2011 Scion Xb with 35,360 miles on it. My transmission has gone out on it and I am 1 month and 6 days beyond the 60 month factory warranty and because I did not have the car regularly serviced at Toyota facilities they refuse to work with me. Again, 35,360 miles on a vehicle that was/is regularly serviced just not by Toyota dealerships. Toyota dealership told me $5000.00 to replace transmission when in fact it is just a solenoid within the transmission that needs replacing. I will not be having the necessary work performed by Toyota. Up until this experience I was very happy with the vehicle but, for this to occur 1 month and 6 days outside of the 60 month/60,000 mile warranty on a vehicle with 35,360 miles on it is ridiculous. That is what I call very precise, planned obsolescence.
I purchased this 2013 Scion IQ April 13, 2013 at the Servco Scion in Honolulu. The first thing I noticed shortly after buying it was a sound in my front left tire. After several times of bringing it in to the Kaneohe Servco, I was told Thats hot it is due to them not being able to fix it. Then a few months later my gas gauge stopped working and I had no idea of how much gas I had. They then fixed that. November 14, 2014 the steering wheel developed a noise. I brought it back in and after I took it for a test drive with one of the mechanics in the car with me to insure he would hear the noise (Which he then did), I left the car and was given a loaner. My car sat idle Saturday, Sunday, Monday, and Tuesday due to lack of staff. I received a call from Bill (the Service writer at Kaneohe Toyota) on November 19, 2014 who informed me the steering is not good and it is going to cost about 3,000 and paperwork needs to be submitted for this work to begin. The parts then have to be ordered from the mainland. So since April of 2013 to November 2014, Ive had nothing but problems with this car which I purchased brand new. I am a 56 year old retired from the Federal Government (Civil Service) Female that has purchased almost every car I have owned from Toyota. I will say that this car is the worst car I have owned and now will never buy another Toyota. Toyota has lost my business. Im so very disappointed and do not recommend anyone to purchase a Scion IQ. My question is, is this car not a lemon? And why am I not offered either a refund or another new car in its place?
I purchased a new Scion XB in 2008. I drove it for around 55,000 miles with no major problem. I gave it to my daughter for her first car. She brought it in for oil change and the car was almost empty of oil. I told mechanic to check for leaks. None reported. She drove home for weekend and I checked the oil myself and oil was low again. Check engine light didnt come on. Added more oil, now I get a notice from Toyota that they may have a problem with oil consumption. She brought it in to dealer, they gave oil change, sealed the oil refill cap. One thousand one hundred miles later, they will check oil loss. Its burning oil, and I dont know what will be the conclusion of this problem. Plus the dealer, stinks. Not helpful.
I leased a 2013 Scion IQ from Vancouver Toyota/Scion of Washington (State). At the time of the transaction I was told that the maintained agreements were transferable from state to state. I have since moved to The Big Island of Hawaii, and have found out that the Toyota rep. lied. I am currently at Big Island Toyota having to pay for the 15k routine service that should be covered by Toyota. I am happy with my Scion IQ, but will never buy a Toyota product again and will make sure that all my friends and family know of the dishonorable business practices that Toyota espouses. Please do not buy any Toyota products.
I have owned several Toyotas in my lifetime and have never had a complaint...until I bought the 2013 Scion xD. Very poorly put together death-trap. The noises that come with every day, normal driving are constantly increasing. The front end sounds like it will fall out any moment, the windows squeak and squeal when put up/down, the rattle somewhere in the dash area is maddening, and if I have to hard brake...oh my gosh...sounds like the front of the car is hitting the pavement! And I have new, very expensive tires on the car! The service personnel at the dealership keep saying that the problem cant be duplicated. I have 25,000 miles on the car and the serpentine belt and battery had to be replaced. The interior is cheap and falling apart. WORST decision I ever made!!! Toyota...wake up and pull this car off your list! You are losing loyal customers in droves! This car is dangerous!!! Now to hear that airbags arent deploying on impact!!! God, what next on this car?
I purchased a 2006 model Toyota Scion Tc in July 2005 and sometime in 2012 the back-door garnish (basically the trunk latch) broke during normal usage. This is a well-documented issue that exists for a lot of Scion models and finally, after years of owner activity on Facebook, Scion issued a warranty enhancement notice in late 2013. Unfortunately, it was listed as only valid from 7 years after first date of use. So I received the notice after it was already expired. Dealership refused to do the repair, even acknowledging the timing is really messed up -- suggested I contact Toyota customer service to authorize an extension. Corporate office refused.
I have a 2006 Scion TC and yes the back hatch is broke... however... I went to go get an oil change and they printed off suggested maintenance according to mileage and manufacturer. I noticed it said Cabin Air Filter, I asked the gentleman helping me, Is this what I think it is... a filter to filter out what is coming into my car? At that time he said, Wait let me double check your car... it may not need or have a place for one. He came back and informed me there was not one there... matter of fact he could see by discoloration of where it would have held the filter... It has never had one.I then go to a gathering and come into a conversation with a person... just so happens they have same exact car... and his car was missing it as well. What are the odds that the person I run into has same problem? I have a feeling there are many more like that. To summarize, Ive been driving around in my car for going on 9 years basically inhaling whatever comes out of someones tailpipe not to mention the children and babies I have carried around in my car. Im not certain on if I may have some type of medical condition from.this as well as many more who may. Not to mention my seat belts. It looks like an animal has been chewing on them.
Hello group. I up until Dec 03, 2016 owned a 2006 Toyota scion t/c which I loved very much and took very good care of. I am now in the process of screening attorneys and contacting my insurance company because my drivers side airbag deployed in my face right after accelerating from a cold start from leaving work. I got in, started my car and realized my gas light was on and my airbag light flashed which never happened before. I turned my wheel and put my car into drive and accelerated and thats the last thing I remember before someone beeping their horn asking if I was ok. The pictures and video below are proof that this really happened. I was briefly knocked out and was told I accelerated into a light post. If you own a Scion there is a recall on side airbags for this problem but not driver or passenger. I advise you call Toyota today and make an appointment.
My car had a knocking noise. Had the car towed to FRED HAAS Toyota in Spring, TX - they will not warranty the car because the engine had no oil. However NO notification lights came on to warn us of any low oil pressure, therefore I was not aware that the engine did not have oil. We have maintained this car within the 3 to 5000 miles. As matter of fact the car is well taken care of - it is our baby. I cannot get Toyota to provide any info as to WHY WE NEVER got a warning light on the car if the oil was low. They will not go into that nor do they want to discuss. FRED HAAS AND TOYOTA both have just said no oil so it is not warrantied. This is not acceptable since it is clearly a malfunction somewhere whether it is the oil pump and the warning lights. I want answers and this car is to be warrantied.
On 10/18/14 our 2006 Scion XB back door garnish broke. In doing some online research we found that this is a common problem with this model and the repair is covered under a warranty enhancement/Extension of Warranty Coverage for Back Door Garnish Loose or Broken (warranty policy bulletin no. POL 13-01). We contacted the closest dealer McGeorge Toyota Scion 9319, W Broad St. Henrico, VA 23294 to get it repaired under this warranty and they stated it was nothing they could do under warranty to repair the problem. We mentioned the previously stated warranty and they were persistent in letting us know that the warranty will not repair this problem. We went back to the internet for some help with this no warranty repair problem. Toyota Motor Sales, USA, Inc. website had all the information on this problem. Upon reading the first bit of information it stated: Owner Notification Letter Mailing Date - The owner notification will commence in late March, 2013 and will be mailed over several months. We never received stated notification letter. We were the second owners of this XB which we purchased from Haley Toyota of Richmond 3600 Lonas Pkwy Midlothian, VA 23112. I am sure this was a slight oversight being we were the second owners. We would like to get this repair done as soon as possible under the warranty extension. I also read that Scion is advising you (the owner) of this Enhancement to the Warranty coverage to assure you that we stand behind the product. This is the part that is a joke and a crock of it! We need some assistance on what to do next in getting the door repaired? We proceeded to contact Scion. We went back and forth. I wanted to know why there was a time limit on repairing a defective part they knew they had from the beginning. They replied in so many words that a warranty has its limited and ours had expired. In other words we had to pay for the defective part they knew would happen later rather than sooner. Not even a compromise on they supply the part and I supply the labor. Well be looking to purchase another vehicle in 2015 and I can assure you it definitely wont be a Toyota!!! Do not purchase a Toyota because they will not stand behind their product when the consumer needs it the most.
2006 Scion xA Airbags did not deploy - I was in an accident on a freeway last week in which I was rear ended by a car and pushed into the back of a truck. It smashed up the rear and front of my car, totaling it. Neither the driver or passenger airbags deployed and judging by the damage, I believe in all rights they should have. Ive contacted an attorney and learned that I can have the airbags inspected by an expert but it would cost $3,000 to $5,000 out of pocket. The driver of my vehicle and I suffered whiplash and bruises to various areas on our bodies. Im very upset and disturbed that the airbags did not deploy. If the accident had been any worse, I wonder, would I have been killed as well due to the failure of this safety feature.
I have had my Release Series 1.0 Scion xD now for 8 years and will turn over 100,000 miles this week. So far she has performed flawless. My only repairs have been a timing port gasket because of weeping and new headlights because of the typical fogging. New tires and oil (synthetic) as regular maintenance is all she has needed. I would give her a 5 star review however the clear coat is failing now, and Toyota will do nothing for me... not halfway, end of discussion. After being a loyal supporter and purchasing a number of their vehicles since 1985 I feel I have been crapped on. They will force me to go to another manufacturer. Whatever.
Since I buying this car (October 2015) in Puente Hills Toyota, 17070 Gale Avenue, City Industry, CA. When I using the navigation system (GPS) using radio or not THE NAVIGATION SYSTEMS VOLUME IS LOW AND CAN BARELY HEAR THE VOICE. I went today August 18, 2016 to Puente Hills Toyota and they only update but they not fixed, I cant use my navigation system because is unsafe to see the screen only when I am driving.
Well, it sure was a life changing experience to say the least. I am not a car-savvy user who knows ins & outs of how a car works and I admit that. But I am a layman who understands that when you get your car for a routine service and end up paying ~$500 for it, the least you can expect is the car works perfectly fine. What you do not expect is while you are going at 75MPH on a freeway, your car steering wheel freezes and within 30 seconds all the indicators start going haywire, you barely escape a life threatening accident and your wife has a panic attack in middle of all this!! What you do not expect is then the service center to care so little for what has happened that it starts defending the work done earlier well before even inquiring if the people associated are fine!! What you do not expect is the engineer then gives you another $400 bill saying its for the battery and alternator failure! But guess what, Round Rock Toyota Scion, you tick all the boxes here!! Kudos to you for that!Can I put a price on my wifes panic attack and a migraine that this caused her? Can I send that bill to you? Can I put a price on the trauma that I had to go through because of all this that made me miss the work??? To add to that, the reason I drove that car was because your agent asked me to add about 30 miles and get it back to the center the next day... Now I am not an expert, but it surely looks like you couldnt care less for customers satisfaction, let alone his or her life! Thank you for the wonderful experience!!!Now, your service manager was nice enough to give me a discount ($55!!!!) and I do thank him for that. But this has to be the worse customer service experience Ive ever had in my life! Thank you for that!!! Also, if you intend to reply here, please do not ask me to call the service center again or try and tell or convince me that the issues that almost led to 2 accidents were all coincidental because Ive heard that and I truly do not have any trust or time left in the excuses that you would make.
Warranty Enhancement Offer has expired but what about all the broken Scions still on the road? There should NOT be an expiration on them replacing a defective part. Many Scion owners were never notified or turned away from dealers that did not know about or honor offer! Check out Facebook Page with 2000 people that joined have been affected. Scion tC and XB - Defective Trunk Hatch Handle
I acquired this vehicle from my brother-in-law two years ago. Ive noticed that when it rains, the rear seat floorboards end up soaking wet -- in some cases, with standing water. My cursory examination seems to indicate the problem is much worse when driven in the rain as opposed to a static situation. I am now suspecting that the rear wheels throw water up into the wheel well when in motion and that water gets in through the body and ends up on the rear floor.I believe this may have been a problem for him as he complained about the smell of mildew in the car but mistakenly believed it to be from a repair to the rear hatch that was improperly done by the Scion dealership he visited in Los Angeles, CA. He never established where the smell came from and of course, being California, it only rains a few months out of the year, so the problem would only present at certain times. I keep getting postcards in the mail from the local dealership telling they would like to buy my car - towards a trade-in of course, and I think to myself, I would never buy a Scion or a Toyota again. I am going to assess the car this weekend and attempt to establish if my theory is correct and, if so, I am going to clean it up and apply some spray-on rubber to points.
I have a 2007 Scion tC. It has 107,000 miles on it and has always run smoothly. I recently got the oil changed and at my 5000 mile mark to get my oil changed again, I noticed that there was a loud clicking sound when I accelerated. I took it to the dealership to have it looked at, and he told me I had no oil in my car, but there was also no leak. They have no idea how the oil got out of my car because there were no previous issues with my engine, or why the light didnt come on telling me the pressure was off... but now I need a whole new engine. They told me its possible the people who changed my oil may not have put oil in it in the first place.I got the BAR involved, and the results were inconclusive. Toyota and the BAR agree there seems to be nothing I could have done to prevent it since I had no idea. Toyota quoted me $8k to fix my car. They speculated that it burned the oil - but that is outrageous - 4 quarts of oil burnt when there was nothing wrong with it in the first place? Needless to say, Im pretty upset. And no one seems to be able to help me.
While trying to open my trunk, the handle just broke. No aggressive force was used. This seems to be a common problem with Scions and it needs to be fixed in all past and current models.
My Scion TC is reliable and enjoyable to drive and economical to maintain. The interior is comfortable and the front seats give good support. The air conditioning and heating work well. The controls on the steering wheel are easy to use. I like the bucket seats, manual transmission gives a sporty feel to drive, adequate power from the engine, power windows, cruise control and good sound system, sporty handling, sufficient storage capacity to carry luggage on a trip. The wheels are attractive. However, the glass sunroof rattles and adds heat to the interior of the car in warm weather. The area behind the gas filler door traps dirt and is difficult to clean.
I have a 2004 Scion XB. The power door lock on the driver side frequently does not unlock when its supposed to. I cant unlock it by pulling on the lock,or by my key fob. Occasionally the switch on the door unlocks it, but I have to hit lock, unlock 6 to 10 times before it might work. I have had to climb out the passenger door several times, which is pretty embarrassing when youre in, oh, say, a shopping center, with lots of people watching! What I worry about is what if I get in an accident and the doors dont unlock? Thats a deadly scenario. Or if theres a fire. Or I get trapped in water. All of these are potentially deadly circumstances. I know there are lots of other owners with this same complaint and Toyota does not think its a safety issue so they refuse to fix the lock or issue any warnings or recalls.
All I can say is Im on my second xB and I LOVE IT! I have no complaints, NONE! The only drawback I can see is that the xB is not going to be produced any longer. I am very disappointed. I own a 2011 now and think I will get another before they all disappear.
My son recently had an accident. He lost control of his 2005 Scion tC. Hit a wall. According to appraiser, his car is totaled. Major front end damage. Neither airbags deployed. Is this something that has happened to others? I bought it used. Are car lots suppose to check on these things before they sell vehicles?
The air condition unlike all of the other vehicles leaks inside my car. I have own many other cars and when I turn on the air condition it drips outside. Well in my Scion it drips inside my car. It is so bad that it has saturated my carpet all the way to the back of my passenger side. So I call the place that I bought the car to make an appointment and to find out if it is covered by the car manufacturer warranty. He says, NO, its not. It will cost a minimum of $125 and then you need to replace the carpet and that will run you around $1000.00. I was livid. Never heard of such a thing. Toyota sucks! Will never buy another Toyota.
Had my 08 Toyota Scion for a year and motor went. No light telling me oil was low. I had the var towed to the dealership and said car needs a new motor. Way too much for me. Had another motor put in and a year later same thing happened. No oil again with adding oil every week. Took to mechanic and he said the exhaust seal need to be replaced. He took it for a test and the cat started banging. He said it was clogged and can catch on fire. The oil is all going into the cat. Every 60,000 miles he recommends replacing the cat. Ridiculous. This is the worse car and I am being treated unfair by the bank and the dealership.
I bought a 2007 Scion Toyota brand new, I did the oil changes and maintenance as required. I started having problems with the oil consumption. This has been the worst car ever. I am very upset that I have to frequently check my oil because it runs low. Im a full-time student now and this car has been very inconvenient. I dont think I will ever consider buying another Toyota car again.
2010 Scion XB - My experience with Hickory Toyota was very good. At first the financing went pretty smooth all the way. Had to be called back in order to finish my financing but I have been very satisfied overall. In the 2nd month, after Ive had the car ranging from 2012 to now 2016 I have put 15 sets of brakes on the car back and front here. Lately I have had the rotors turned 28th another set of brakes. Im still not satisfied with the overall appearance of the way it stops. My car stalled on me. Sept 2016 I had to put a battery in it which I had already put a battery in it a year ago from Toyota. October my car stalled on me at the red light. I made it to my workplace and the car completely cut off. I called Toyota. They were very nice and send out a wrecker which cost me a lot of money to have the car towed for them to fix it. It was my alternator which cost me a total of $764 minus $100 that my insurance paid on the towing bill. My car still is not in Tip-Top shape but I could really understand because it does have over 200,000 miles on it. This is really getting on my nerves because of the way my car still is wanting to cut off at stops or when I come to a red light or stop sign. I am very very confused with this. I just wonder whats going on with my Scion XB. Is it the mileage on it or do I just need to try to it something else. Ive had a bad experience with this car and it seems to be getting worse and worser. Oh yes after I picked up my car from Toyota replacing the alternator, my car sound awful and sound like it was going to cut off. I told them about it, they looked at it again and said it should smooth out on its own. Well it has not. Thank you so much for listening.
I am writing this letter to Toyota today due to an unfortunate event that has occurred. This is in regards to my 2007 Scion TC currently at 120,000 miles. On Thursday March 19, 2015 my motor blew 28 minutes away from my destination in Panama City Beach, Florida. I had left the previous night to drop off a friend that was going down to Florida. We performed all regular auto checks as anyone would when going on a long trip like we did. We checked the tires, windshield washer fluid, blinkers and the oil. We noticed the oil was fairly low, so while we were at the gas station we had purchased (3) quarts of oil (receipt not on hand) to add in. As we proceeded on our trip we were 28 minutes away from our destination and my oil light came on and stayed on, this has never happened. It has only blinked before and as soon as it did I would check the oil level. So as soon as the light came on, I got nervous and told my friend “lets stop at that gas station ahead (approximately 1,000-2,000 feet in front of us) to check the oil before my motor blows”. As soon as I said that my car made a clanking noise and started smoking. I felt as if I was in a movie. Luckily, I was only driving 45mph and could pull my car into the grass median. As soon as I pulled my car in the median I opened the hood and it was steaming and my car had stalled itself out is what I assumed. At this moment I had no idea what was wrong with the car. I didnt know the motor blew. Its a Toyota theres no way my motor should blow, I was thinking in my head. My friend and I searched the road and grass to see if possibly a part or anything had fell out. I found a metal piece which was the connecting rod that at that time I didnt know what it was because its currently in half. (Can provide photo if needed.) So, an older man and his daughter pulled up in their minivan and asked us if we needed help. We checked the dip stick and oil level and there was no oil in my vehicle at all. The dipstick was completely dry. Once again, we had no idea what was wrong with the vehicle at the time. So, the older man suggested to add oil. I had mentioned that possibly the motor could have blown and we thought maybe the motor hadnt seized yet. He drove up to the gas station and bought a (5) quart of 5w-20 to add into the car. (Once again receipt not on hand, wasnt my concern at the time considering I was in the middle of the highway with a car that wouldnt turn on.) I am currently in the process of locating the gas station and seeing if they can retrieve a copy of the receipt for me. After we added the oil the vehicle still would not start. He stated he had chains and a hook to tow my car which is when we towed it right up the road to Bays Auto. It stayed at Bays Auto and he had determined that the motor blew. At this point I had no idea what to do. He stated it was most likely due to the vehicle having no oil in it. Now, I had received the Toyota letter for excessive oil consumption problems that were being reported two days before I went on this drive. When I came home that next day I went to Metro Toyota and they suggested that I call Toyota corporate and the Panama City Toyota. I called Toyota and told them what had happened and they assigned me a case manager. Her name is ** . ** calls me and I explain to her everything that has happened above. Also, I had explained to ** that I was planning to bring my car in to get the oil consumption test due to my vehicle consuming excessive oil. October 12, 2014 my car had 112,000 miles. Now, March 19th my car is at 120,000 miles. In a matter of 8,000 miles I have changed my oil myself twice and had the oil changed at Conrads and at Kal’s Auto Group. The last oil changed I performed was in February which I provided ** a receipt of the oil and filter that I purchased on January 31st from Advance Auto and had stated on there it was for a 2007 Scion. Not to mention I ONLY use full synthetic oil which is projected to last anywhere from 5-8,000 miles if not more. She tells me to gather all my oil change, oil fill-up receipts and anything else pertaining to this oil consumption issue. I gather all the possible receipts that I have. Like I stated earlier I do not have all of the receipts, which is my fault for not keeping them all. After two days ** calls me and tells me there is nothing they can do for me. She stated two of my receipts were not valid enough and I had stated “okay, even without those two receipts it still states that my car was consuming more oil than the average amount. She continued to tell me that “the techs have determined the motor did not blow due to oil consumption because they found oil on the dip stick”. Well, of course there will be oil on the dip stick, we added (5) quarts of oil AFTER the motor had already seized. She tells me I can pay for the engine tear down, or pay Toyota $7,000 to repair my Scion TC that is most likely worth $7,000 and that is all. Im sure you can pull up the telephone conversation, I was not very pleasant with her.She stated that there was nothing they can do and that was it. After this I called Toyota, spoke with ** and he even stated that it will not be worth it for me to pay to have the engine tear down completed since something like oil consumption is very hard to prove. I feel VERY mistreated and undermined. I dont believe I would be as upset if I knew that Toyota had done everything to help me. At the beginning of this process I knew I had two outcomes to expect from Toyota, they would either fix my car or not fix it. Now, my problem is that Toyota did not help me to the best ability that they could have. I understand I do not have all of the receipts for the oil added but is that a sufficient reason to just close the case and leave me with nothing? I understood from the beginning Toyota may not pay for this and that is not even the reason why I am upset. Toyota did not provide me a sufficient reason to why my motor had blown. That was it, case closed. I understand you do not work off of hearsay but I am just suggesting add the pieces together. I do not feel treated as a valued customer one bit and I will spread word of my horrific experience with Toyota. I do not think I will EVER buy a Toyota again due to this. I will be sure to never refer Toyota to anyone. I hope this letter goes to someone who can take this into effect and hopefully treat other customers with more respect, understandment and appreciation.
The sun roof deflector on my Toyota Scion TC has shattered twice and Toyota will not replace it. I have researched and found a lot of others that have had the same issue.
I received the extended warranty on the back door Garnish a few months ago. The other day I went to the Toyota Dealership (AutoNation Toyota South Austin) to have it fixed but they told me that the extended warranty was expired in March 2014. I called Toyota and filed a claim but they also told me the same damn thing. What am I supposed to do now?
I had my car (08 Scion XD with Toyotas 100,000 mi. Platinum Extended Warranty) serviced on 5/3/12 at Sansone Toyota in Avenel, NJ. I didnt receive any of the repairs that were covered under warranty, but was persuaded into a brake service and windshield repair at my expense. My request included fixing electrical problems and checking the engine area for anything that could be wrong. My car was about 100 miles from the 100,000 mile warranty limit and I informed the service manager that I was hearing a sound and noticed a leak under the car. I put the request in writing b/c Sansone overlooked my first request to fix the electrical issue with the dome lights in the past.I was sent away to wait for parts to be ordered and was told that nothing was wrong with my car. On 6/6/12, my car broke down and I had it towed to Gateway Toyota from a local mechanic. The odometer read 101,277, so I called Toyota Extra Care and explained what happened b/c my warranty had only expired weeks ago. They told me to have it towed to Toyota b/c the warranty was in the grace period and there was a shot they would cover the repairs if they were included in the warranty.The mechanic told me I needed a water pump, which was included in warranty, but Extra Care wouldnt cover it and there was no such thing as a grace period. I paid $600 and called corporate for partial assistance. My car overheated 5 minutes after I left Gateway Toyota. I took the car back and was told that I needed a new engine! I received no help from Toyota and believe that they were negligent more than once. I am appalled! I was deceived by Extra Cares customer service representatives and am highly unsatisfied with the quality of Toyotas service departments. There must have been something wrong when I took my car in a month earlier!
I bought my 05 Scion - in 2009. So relatively new- I wanted a Scion for a long time. So to my excitement I finally owned one. Now I am pretty car savvy. I can diagnose and hear what the issues are as far as ticking, grinding etc. For the first 6 years all was great. Then... the first thing that happened was - my interior passenger side window mechanism, broke - falling completely off of whatever pulley system was in place to allow the button to be pushed, no big deal.The only issue I had after driving it off the lot at 4 years old was a very faint whirring noise in the back end... It would get louder with higher speeds. Ok had that looked at - I was told it was because my tires were cupped. THEY WERENT. I was told it was because they were low-pro and just sounded that way due to the level of the tire to rim ratio or whatever the hell someone tried telling me... That WAS NOT IT EITHER. Ok fast forward... The noise has been present since day one...Then, my hatch started malfunctioning, sticking, and jamming. I would have to double click the lock manually from the inside of the car twice - before it would unlock the back hatch, and it still would stick. Eventually the weight of the hatch, bearing on that small plastic cover over the back of the hatch lift, broke - completely in half and dangled. I ordered a new one online to replace. 35 bucks, installed myself. I have never had any oil or engine problems, fluids leaking or what have you - I just hit 200k and still have an engine that feels like it is brand new. No sputtering, nothing. Quiet and smooth.Then, the tires. Oh the joy of low profile sport performance, STUPID expensive to replace, and stupid in the winter. Winter tires. HAHAHA. Yeah 800 dollars later. Forget that **. The brake pads are comparable to the thickness of a pack of gum. I have done my brakes probably - 25 times in 8 years. I am not kidding you. The hub assemblies. I have the back left and right both replaced numerous times. The back right 6 times, and the back left 2x. Now both my fronts are ** - apparently when its been looked at by numerous mechanics, whoever pressed the bearings into the hub assemblies prior to my owning - I hope... but used the bearings after they stripped it. So it caused some major stress and damage to the hub assemblies... warping them, and causing me to have to replace my hubs, on all 4 tires now - going on 12 times.I have never had such a ** experience with parts, not lasting as this car has done. It pisses me off because the engine is great. BUT Scion makes things difficult when you cannot just replace the bearings, you have to replace the entire hub because of the way it is built. The hubs - which have warped numerous times, which come to find out - WAS THE ISSUE CAUSING THE UNGODLY CONSTANT-OBNOXIOUS whirring noise for the entire duration of owning the car.I have not been happy with the quality of the parts as far as the tires/hubs/bearings. I feel like they were poorly set up being the first gen of the Scion tC. However I do love the car and I have an emotional attachment - BUT - this problem no matter how many times I fix and replace the hubs keep warping. And I am seriously sick of paying 90 plus a hub assembly - only to get 4-6 months of drive out of it before another one warps on a different side.Overall the assembly of the car and its drive system is **. A lot of the car interior, like the floor boards that have come apart - carpet has peeled up - the cd player stopped working- the lights have malfunctioned, the locks and window buttons have broken, and to top it all off... the sunroof- sticks when trying to close. And when it gets to the point in closing where it is about to retract down and seal, it backfires and re-opens itself all of the way. I literally have to stick my hand out the window - press it down and guide it over the track and allow it to seal...Oh and the weather stripping - its discolored, and the front strip on the wind shield that disconnected on the free way while I was going about 75 and it was smacking my Sun roof causing me to almost crash out of being startled. So, no. This car is great to look at - and maybe whip around in - but its not economical as far as quality and performance.
The XB has only 84,000 miles and has been trouble-free up to now. Weve had regular oil changes and inspections done by our 20-year trusted service garage. The car has always had a soft pulsing engine sound when running, which we assumed was normal for this vehicle. But lately, the sound began to get slightly louder; plus this week, suddenly, all the ABS/trac/brake lights came on and stayed on. Since we had to go to the dealer for a possible recall of the power window master switch assembly anyway, we asked them to check out the sound and the lights. The switch was indeed bad and is being fixed, but we were appalled and incredulous when they reported a bad water pump and a corroded electronic cable harness and hub, requiring $1,500.00 to replace! We are having that work done now, not knowing any alternatives; and we are hoping Toyota will reimburse us for at least some of that awful cost. Our dealer is Superior Motors, LLC (Superior Toyota), 5615 Peach St. Erie, PA l6509, 814-868-3656. Please advise. Thank you.
Handle broke. A/c controls broke. Replaced belt more than once, never stops squealing. Driver side lock broke.
I wanted to know if anyone that owned a Scion and had a problem with the airbags not deploying, are you going to take legal action? The reason Im asking is because my daughter was in a fatal car accident and her airbags did not deploy.
2012 Scion xB paint peeling off of roof in sheets. Called Scion and Toyota and was told paint is no longer under warranty. I have never seen a car paint peel off down to the metal without having any damage to the car. Have been told that the manufacture did not put the binder in the primer, therefore the paint peels off. Since the parts of the car are painted at different locations, just the roof and side panels seem to be affect by the complete peeling off of paint to the metal.