I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

I came across this website and saw all the complaints about Subaru. Yes, the head gaskets leak every 80-100k miles and yes it can be expensive to have fixed but every car had its own problem, there is not a single car in the world that is perfect unless you buy it brand new, never drive it and keep it parked in a climate controlled garage... Gaskets are rubber or paper which both wear down and fail on any car. A lot of the reviews were about older used Subarus. If you buy any used car you dont know how the previous owners treated it. They can tell you they kept it well-maintained even if they didnt just so they can get their problem off to someone else. I have had my 97 Subaru Impreza for 4 years now. Got it with 120k miles on it and it had always ran great. It now has 233k miles on it and the only problem I have had with it is a wheel barring, knock sensor, MAF sensor, and breaks. My ONLY complaint is that the drivers and passenger windows freeze shut in the winter. Hondas burn Excessive amounts of oil and also have head gasket problems, Ford seems to have a lot of electrical problems, any car you look up you will find a problem about so when you get rid of your Subaru and get a Honda or something else, are you going to mope and complain about that one too??

Very briefly. Loading suitcases on the roof basket on my 2013 SUBARU OUTBACK, I had to climb on the back edge of the roof, where I rested on my knees, and I even put a folded towel as to distribute the pressure. To no avail, the roof still gave up and got slightly bent. I am not a heavy individual at less than 180 Lbs. This particular model comes equipped with rails to allow the installation of roof baskets, and unless they expect that you load it from a ladder, the roof should have more strength. I can tap dance on my 98 NISSAN Pathfinder and the roof will not bend. I reported to SUBARU headquarters and they have declined any responsibility.

I had talked my mom into a Subaru Legacy 3017. I took it in with less than 2000 miles saying it shows the oil is really low. The tech looked at it and said oh its fine and I could not believe it but it showed full at the dealership. The next time I checked it in the drive it showed low again. I thought well there is a slight slant to the drive. That must be it. We had the battery go dead 4 times over the winter. I mean to the point that my jump box that will start my pick up that someone hit in the rear end. I only drive it when I have to haul something so its usually pretty dead. It will start it right up it took forever on this one. Today I am totally lost as to why I called several places and I just get told each place, Oh you need to call here or there. I called about the maps part of this on a 2017 Subaru Legacy that just came from being serviced at 3100 miles and it does have problems they cannot duplicate. I was a Service Manager for GM for years and a service writer. I LOVED the job, but I could at least answer some questions. I have yet to get one question answered. I was going to buy a used Subaru from the same dealership but at this point, I think I will stick with a GM car... I can at least get an answer. I first started to ask if I need to PAY for Starlink to be able to use the maps as every site I look at says with Starlink and maps its so nice. I have not once been able to get the maps to go anywhere by voice commands if I do get a response other than being told she did not understand. Then I would get other states coming up... It took 15-30 minutes to manually get one time the map to work right and every other time I just grabbed the Garmin and said well they have always been my choice of GPS and very easy to get to a location. I asked this girl where the SD card is in the vehicle. She said well didnt I go to that site. The one I am at now and I said YES and have already downloaded the toolbox but on a video, it said they could be located in several different spots. She said call toolbox as she only deals with Maps. I said isnt this all part of it. She said no. Is there anything else she could help me with. I said, I guess not. You did like every other Subaru Phone number I called... telling me to call someone else. They had no idea about Starlink or Sirius or what I was talking about.My next call is going to be to the Attorney General since NO ONE wants to help at all... but boy they were sure there to sell the vehicle. I honestly was going to get a Subaru until I seen how hard it is to get 1 question answered and I had several to ask and was cut off every time... I do better calling DirecTV or my Insurance Co. and they get me to my boiling point after all the BS. I think they need a Class Action suit as we just had the oil changed they said they had to do an update for the battery. The next time I go to drive it the Nav system kept telling me it didnt understand or would send me to other states. I tried to put it in manually and had trouble. I called and got that run around. I have the feeling if we dont pay the Starlink yearly they will even lock you out. I read about that on other sites. One being the piXXed off the page. I am VERY VERY dissatisfied the way I have been treated so far. I just drove the car without the radio on and think I had better check the oil myself as it does not sound right at all... I think I will stick with GM and not get a Subaru like I was going too... Best wishes to all Subaru owners. I did talk to a guy at the after-hours place and I said I would just wait until they are open Monday since he said he could not help at all with why nothing was working.

My wife had a 03 Outback where the engine destroyed itself at 84,000 miles. Blew head gasket with no warning, cylinder heads had to be machined along with new rings, etc. by Subaru. The car ran fine for 5,000 miles then everything started to happen again. I spoke to Subaru USA about the first incident and was told was off warranty. I had a 05 Outback which I just traded in for a Camry. Again at 84,000 miles, the car started to break down. CV Joints, timing belt and water pump, brake lines to front wheels were replaced, AC fan and fan blower were replaced, catalytic converter failed along with o2 sensors and to top it off, the head gasket was seeping. I have owned 6 Subarus since 1997 and this is it! The cars are great until you hit the 84,000-mile wall and fall apart.

I purchased my 2013 Subaru Outback February 2013. I have servicing done regularly. However, from the very start, my oil light comes on between 2500 to 3000 miles after an oil change. I was told by the dealership that this is normal for these cars because they do not have as much oil as other cars. Told me to bring it in when it happened, or let the car sit for five minutes, and check the oil levels. This is great - Im a woman in my 70s - and it is scary to try to get to an exit when you are on the expressway and your oil light is on.Now, just to feel more secure, I keep a quart of synthetic oil in my car to add when Im on a trip and my oil light comes on. Very distressing. I had a Toyota Highlander for ten years, 210,000 miles on it and never had any problem like this. Unfortunately, it was totaled by a falling tree, and everyone encouraged me to get a Subaru. Nice car, but not truly reliable. I would have to rate it a 2.5 star reliability rating (which is not a choice below).

I purchased the 2015 Subaru Outback brand new, the sticker says 33 mpg highway, I have traveled on the Highway in Kansas (flat, no traffic, no turns, straight highway), and get about 26-27 MPG which isnt even close to the 33 MPG they are advertising. I have emailed Subaru customer service with no reply. I have tracked my mileage and now have just over 5000 miles on my car and have averaged about the same the whole time. The rest of the car is fine.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

I bought a new 2019 Subaru Impreza Sport. In the 5 months of ownership I have had to replace the windshield twice already and now I have to replace it again. Subaru has the worst windshield in cars. Subaru has lost a loyal customer because they cannot install a decent windshield in their cars. I will never buy another Subaru ever. I will buy either Toyota or Honda from now on.

Bought a 2009 Subaru Forester XT with 40000 miles. Was good till about 50000. First was a camshaft position sensor which I got SOA to pay for after some heated discussion. Next came a blown turbo - no help from my dealer, Patriot Subaru, or SOA. Cost $400 - did work myself. Now 2000 miles later, the car sits with a blown motor. Once again, no help from Patriot or SOA. They had the nerve to offer me a $500 credit toward a new Subaru like Ill buy another one not to mention I owe $15,000 on the POS! Dont buy Subaru!

I bought a 2008 Subaru Legacy (with EJ25 engine), took great care of her, synthetic oil and all and she has a blown head gasket. Ya, a 4-year vehicle, a reliable and expensive vehicle that has been properly maintained has a blown head gasket. At first, I was completely blown off by the service manager, Ron **, then I talked to the GM of the store, Brian **. He admits to seeing these cars with blown heads all the time, and its a known problem. Then I talked to Subaru America. Nothing happened until they admit there is a recall on this engine, but my VIN does not match?! Who cares about the VIN? Theres a known problem with the engine that even the GM says once its fixed, theres never another problem. That means its a factory defect, i.e., you need to recall and fix the $2000 problem on all these engines, not say, too bad, so sad to a single mother still paying payment on her car.

With - 28 C in Ottawa today, it was not surprising that my car did not want to start. The dealer could only suggest calling their emergency roadside assistance service 1-800-263-8642. After punching several options on my cellular phone, I was put into a waiting line and after 45 minutes, I could no longer stand their stupid music and I cancelled the call. Thanks to my personal battery charger, I solved the issue. The car runs nicely but Subaru fails on the service aspect.

Im highly disappointed to say the least. Ive been driving Subarus for the better part of 9 years now and this is my 3rd one but also my last one. Never again will I buy another unreliable, highly overpriced car like this. Seven months ago, I had to overhaul my Stis motor. The parts were purchased from Subaru as I was under the impression that this would be the best thing to do. I couldnt have been more wrong. The oil pump has now failed causing me to go through the whole exercise again at my own expense, because according to Subaru their oil pump has a warranty of only 14 days?????I will repair my car and the first thing I do thereafter is sell it as I do not want to deal with any manufacturer who conducts business in this manner. Its time for me to trade up. I am no longer willing to pay the ridiculous prices that you ask for spare parts which are not even guaranteed. Goodbye Subaru!!!! You will never see me or anyone that I know ever again!!!!!!

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

I had this Impreza on March 2016, so far very disappointed. Compare with my last car Hyundai is not that good. First the painting is not a very good quality, the front lower paint is already had lots white spot, maybe in the rough road a bit damaged, but the Hyundai never like this and I had more than 8 years, just show the painting not very strong. Second the sound system sometimes not working, still display everything on screen, just not play, like dead computer, I have to restart it. And today I found my windscreen got a crack line, not really like a stone hit as the crack very even, maybe the original fitting is not good so sooner or later will cracking. I just wondering whats happened in that day when they assembly this car in Japan? And I want to know is really Japanese care about their customer.

I have been taking my Subaru Legacy 2011 to the Subaru service center for the fifth time with the same problem, hard shifting from park to reverse, engine shakes and lights dim, put into drive and get a flutter like cold start after engine warms up for five minutes, also while driving come to a stop and engine shuts off. Service center kept my car for four days and still am having the same problem.

I bought a 2015 Subaru brand new thinking it will last forever. Just told I need a new transmission and itll cost 7000 dollars. I still owe 10000 on it. What a joke. This car should last 300,000 not 130,000.

I have owned my Subaru 7 years. I only have to do the manufacturer service maintenance as my Subaru runs beautifully! I have had NO major issues at all. My Subaru is dependable with Great gas mileage! My Muscatell Subaru dealership on Hwy 10 in Moorhead MN does an excellent job of also taking care of my Subaru with their GREAT service staff!

Subaru has had a history of head gasket failures due to the flat, boxer-style engine design! I heard from a local mechanic that the issues from around 1999 to mid-2000s had been addressed and corrected. No way! This will always be a chronic, ongoing issue with Subaru engines! I am the original owner of a 2010, 2.5 4c Subaru Outback. I have babied my car and had all maintenance done on time, including oil changes and 60,000 mile service at a local Subaru dealer. It is low mileage at approx. 94,000 miles, purchased in May of 2010, so just over 8 years old as of October, 2018.Please also note, if you are in the market for a used Outback, that with the new body style starting in 2010, Subaru removed the engine temperature gauge from the dash and didnt reintroduce until 2015! There is no way to monitor if your engine temp is running high normal or not, especially when there is a head gasket or A/C issue during hot, summer month! Buyer beware!!!My coolant started to boil out of the reservoir and the only way I was alerted to this problem was due to the low coolant light flashing on and off for a brief moment at a time, twice over two days. It turns out, this was the beginning of a head gasket failure... at slightly less than 94,000! When contacted, Subaru corporate did not stand by their product, even knowing that hg issues are a built-in weakness/ongoing issue due to the shape/configuration of their flat boxer engine design vs the V configuration of say a more reliable Toyota SUV. Their staff dismissed my issue and would not help out in any financial or emotional way. They were actually aggressive, non-empathetic and accusatory!I ended up paying well over $2,500 to get my car back on the road, not including a $400+ tow to my nearest dealer, in another state. It is interesting that Subaru advertising works so had to convince buyers that there is longevity to their product as in 98% of Subaru vehicles are on the road 10 years later. They fail to mention the cost to the owners to keep their cars on the road for that amount of time!So, bottom line, if you are considering a new, newer-used or used Subaru, I would highly recommend 1) you do your research, 2) consider a different, more reliable brand such as Toyota, Lexus or Acura and 3) dont expect Subaru to stand by their product if you do have a major mechanical issue in the future, regardless of age and/or mileage! My entire family used to drive Subaru vehicles. They now all drive Toyota SUVs. I was the last holdout. I guess I am a slow learner, lol. Please save your hard-earned dollars and buy something much more reliable than a Subaru product! Happy car shopping!

Bought a 2015 Subaru Outback 3.6 on Jan 2015. Never had a car like this before. To think that they supposed to be reliable. On its 30 month or about 40k miles the engine went dead, on a warm morning weather. Attempted to jump start but to no avail. Road service responded and attempted to jump start but unsuccessful. Finally towed to Bill KOLB SUBARU, ORANGEBURG, NY. BATTERY AND MASTER FUSED CHANGED. Gregg of service dept said, maybe an interior light was left on. But could not be, once alarm was pressed it shuts everything off. Charge - $524 - 180 for battery and 300 for labor for finding the problem - a blown master fuse. Were supposed to be computerized now but it took them 3 hrs to diagnose the problem. Im very very disappointed with Subaru. Thinking of trading it off before it act out again in peculiar situation with my entire family on it.

I need to give some history on my previous 97 Outback before getting to my current 09 Forester. The 97 Outback had no major problems till about 120k, head gasket blown. Problem fixed at $1800.00. Sold shortly after to buy a newly redesigned 09 Forester. Was told head gasket problems are thing of the past, so I purchased the 09 Subaru Forester with high expectations. Things Ive noticed since putting miles on my 09 Forester. During cold winter months the engine starts over very hard and until the engine is warm it sounds like a diesel. My guess poor lubrication. In cold weather the gas flap which is opened from a latch inside of my vehicle will freeze making it very difficult to gas up at the station. I live in a region that uses salt and the exhaust system is taking a beating. My radio when in use gets feedback from my engine at different revs. I stopped using my sun roof - the motor has been acting funny. At highway speeds above 70 mph the engine tends to use oil, have tried conventional and synthetic oils alike with similar results. The front doors have had rattles since day one, sounds like plastic on metal. Things which have been repaired and or replaced while under warranty: reprogrammed ac unit, engine was pulsating at stop lights at 12k miles, front wheel bearing high pitched whining sound at 35k miles. With that said the warranty is up. I have 76k on my 09 Forester, on my second set of brakes, second set of tires, second set of spark plugs, second battery. I went in for an oil change the other day at the dealer and on the multipoint inspection was noted oil bleed on head gasket. You can guess where this will be going. Quoted at over $2000.00 to replace the head gasket and at the 100k mile mark it is recommended that the timing belt be changed $950.00 and since I have a manual clutch transmission it will probably need replaced soon for $1300.00.On the positive side the symmetrical AWD system provides excellent handling in any road driving conditions, the engine provides ample power with great fuel economy and while under warranty there were no real issues. Now that the warranty has expired the wear issues are becoming apparent and Subaru knows it. Im sorry to say, this will be my last Subaru. Many fond memories of vacations in remote areas with my family camping and backpacking will no longer be made in my Subaru. I will probably give Toyota SUV or Trucks a try. My wife drives a 2003 Camry XLE and is still going strong!

First, let me say that I have a 2010 Subaru Forester that I have had no problems with it. Bought it new and now has 71K on it. Because I had no problems with it, and I can put insane amounts of mileage on a car, I bought a hail damaged 2013 Subaru Forester Premium with about 16K on it, have driven on east coast, Alaska, Yukon, west coast, with no problems consistently getting 30+ mpg. This June, while in Yosemite and on my way to LA, the low oil pressure light started flickering at around 47K miles. Subaru said it was a bad oil pressure sensor. Changed to a new one and then in the middle of nowhere South Dakota, at 10:00 p.m. it came on. I then tried to go really slow in case there was something really wrong with my car. I went 35 mph on the highway until I got to Bismarck, ND, where I went straight to the Subaru dealer. My cousins live there, so if my car got stuck there, at least they were there.I got no sleep that night because I was so worried about my car and the fact that I had promised to drive my cousins kid who has Hodgkins lymphoma and a tumor on his heart and spine to the Mayo clinic in Rochester, MN for chemo twice to take the load off of family members for a couple of weeks. I was doubly upset about the low-pressure light coming on, especially since I had just replaced the switch. I am a single woman who is always out on the road alone. I only buy cars that are reliable, up until my 2010 Subaru, its been nothing but Hondas and Toyotas.I had an Oldsmobile Achieva once, and that was the biggest POS Ive ever owned, whoever designed the front brakes that needed changing like clockwork at 22K, the whole serpentine belt and having to support the engine and undoing the engine bolts should be credited for Oldsmobile going out of business. I work on my own cars, so I know the quality of oil, gear oil, brakes, etc. going on them. When people ** me, I know. This car may be the one mistake I have made. It remains to be seen if Subaru will make it right. If not, I will be the Poster Girl for the anti-Subaru campaign.Bismarck, ND has one Subaru dealer in town. They scanned my car and said no problem, ignore the light, and drive on. I dont know what else they did, but my mileage dropped from 30 mpg to 25.5 mpg on the way to Rochester, and 27 mpg on the way back. I changed the oil, new filter. Called the Bismarck dealership and asked why my mileage dropped, told me it was the gas. Called SOA, no help there either. Mileage was similar on second trip to Rochester, and the low-pressure light came on during the trip back from Rochester. I ignored it but checked the oil. 1/2 qt low. Called Bismarck dealership again, and got the ** about the gas again (because consumers are stupid, right?).As if I wasnt getting sketchy gas in some of the places I went in Alaska and in the boonies in Canada and my mileage didnt tank like this. On my way back to Denver (home) my mileage came up to 27.6, but my low oil pressure light would come on after about 10 hours and I could smell a faint burning smell. When the engine cooled off and started back up, light is off, goes on about 10 hours later. Went through Missouri on my way home, about 1200 miles, checked oil when I got home, at the low line on dipstick. I also had ordered the new part that Subaru said I need for the low oil level light. Its installed, along with the rubber cap. Guess that is to keep the light off, while my engine burns up... I am still in denial, but its becoming clearer and I think I have one of the bad engines that burns oil in large quantities. It remains to be seen if they will fix the engine. Im still under 60K.There is nothing worse than being on the road when your car is malfunctioning, especially when you are carrying sick cancer patients that cannot be exposed to excessive germs and environment. So, when I am reading about all the Subaru complaints, believe them. My strong advice is to avoid Subaru until they start putting quality cars back on the market. What I just went through is disgusting. Problems on the road. I am not happy and am wondering how much this is going to cost me and I have talked with enough idiots at dealerships and at SOA to believe that this ** will kill the Subaru name if they dont correct it.I have also warned my friends that were influenced by my love of Subarus (before this incident), Hondas, and Toyotas. They bought a 2015 Subaru Forester and a 2016 Honda Accord because of my cars. I have faith in the Honda, but NOT the Forester. I am also now telling everyone else I know to stay away from Subarus. Perhaps their success has made them greedy and uncaring. VW did the same thing, they lost market share. Make it right Subaru!!! I will be the Poster Child you dont want!!!

With a 20+ year old Subaru and a 3 year old one I have unbelievable confidence in this brand. Other than an alternator failure there have been no issues. The number of winter situations they have gotten us through is a start, but the new ones safety features instill security and confidence.

My 2005 Outback with less than 85,000 miles on it has had both CV joints replaced (my expense). Also, the rear axle bushings were replaced (Subaru paid). Last week, I had to have the rubber bushings in the control arms replaced along with the stabilizer links and wheel realignment was performed due to the work on the control arms. The parts were about $80 while the remainder was labor charges. The total I paid with a 15% veterans discount was $694.60. The total labor was $657.78. The car was in the shop for 3 1/2 hours or a cost of about $187 per hour. When I called North Brunswick, NJ Subaru about what I considered an exorbitant labor cost, I was told that it didnt matter how long the work actually took, but that they worked for some book that tells how much time each job should take. We are all being ripped off because this is, as the service manager told me, an industry-wide policy.

In 2014 I bought my first Subaru Outback (a dream of mine since I first got my license) for $26k at Bill Kolb Subaru in Orangeburg, NY. It was one year used with only 7,000 miles on it and immediately started noticing problems. The first problem was that it consumed an outrageous amount of oil and would always need an oil change. I talked to the dealership service about this and they assured me it was completely normal (IT WAS NOT!). My second problem was this rattle sound that apparently is a problem with all Subaru but really is harmless as far as Im aware. The third problem is that many components of the car started to fail including the catalytic converter which cost me a hefty amount of money and turning this car into a money pit.I used the car a lot in the two years Ive had it. I got 130k miles on it now. Going home one night the car started making noises and turned off suddenly. A mechanic told me it was the engine which Subaru later confirmed. I have maintained this car very well in the last two years, and its been at the Subaru Service department too many times for no fault of mine. I recently discovered a class action lawsuit against Subaru for oil consumption that ultimately damages the engine like mine did on Google after searching. It was apparently too late for my car to be serviced due to my mileage even though I never received any notice or was told by the service people about this problem (they knew about the lawsuit and the settlement the whole time I was having issues). This problem will cost me 10k to fix. I will never buy a Subaru ever again and I encourage people to think twice about the brand and to do more research on bad companies who refuse to take responsibility on THEIR mistakes. DO NOT BUY SUBARU!!!

Brought our 2012 Forester Touring to the dealership recently, as the transmission seemed to be having issues between 2nd and 3rd gear. First trip took 2 days and a reset of the transmission to learn mode. This actually made the problem worse in our opinion. We brought it back, and it took a week for them to agree to replace the transmission, after different attempts to fix it. The vehicle only has 27,000 miles on it, and the transmission needs to be replaced? Something isnt right here.On a different note, we lease our vehicles, but no more Subarus. Chase is actually Subaru Motors Finance, and they could screw up a one car funeral. We had several issues with them, from double charging for property taxes to charging extra monthly payments. On average it took 5 - 9 months to get these issues corrected. Between Chase and what I am seeing for deteriorating quality from Subaru, Ill be taking my business elsewhere in the future.

I changed my oil as was recommended in the manual and one day the light came on and the engine was blown and later discovered the oil was empty. It had burned up all oil in one months time.

Extremely disappointed. I purchased a 2010 Subaru Forester from Bloomington in October of 2020 for nearly $9,000. 9 months later it broke down on the road and requires an engine replacement. I spoke with the manager and was told Sometimes used cars break down. Theres nothing we can do. I emailed Subaru directly and received no reply. There are no laws to protect consumers from faulty used vehicles, but good customer service, I think, dictates a $9k vehicle should last more than 9 months. I will not be going back to Bloomington Subaru nor will I ever purchase a Subaru of any kind.

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

2012 Subaru Foresters engine has blown and dealer says I should have checked oil often! What?! No engine light, no low oil warning, no nothing, and I am to blame? Less than 50K Miles on the vehicle, regularly serviced at the same dealership, and the swines want to put the blame on me. Its a known problem, and Subaru refuses to acknowledge it. Good to join the lawsuit.

When I found out the head gasket is going on my 2009 Subaru Legacy, extremely well maintained, and only 70,000 miles on it, I was stunned. After researching this, it has been a well-known problem for millions here and abroad, due to flawed (i.e., cheesy) design. This is an expensive repair!! I am wondering if anyone else is interested in a class action suit. I dont want to have to pay 3,000 for a new head gasket because the company skimped on design and materials. I am livid. If anyone is interested, let me know.

I bought my Subaru Impreza from Manchester Subaru in February of 2013. In December of 2013 I started hearing a cracking noise when I moved my car in the morning. I put it down to driving over a puddle with ice over it. Two weeks after I heard that noise I checked under my car before moving. There was no puddle the cracking noise was still happening. I bring it to Subaru of Manchester. After making an appointment they told me they couldnt find anything. This noise continued and I brought it back to the dealer at least four times with the same results. In February of 2014 I had three inches of ice built up on my passenger floor and the cracking noise was even worse. Manchester Subaru had Safelite reveal my windshield. After the windshield was rescaled it was better. No leak but you could hear the wind like all the windows were open in the car when you went over 30mph. I kept brining it back. Subaru installed foam to help dampen the noise. The noise continued but every time I brought it to the dealer the service department manager would tell me they couldnt hear anything. In September of 2015 I go into my glovebox to get papers for my insurance and all my papers are soaked. My passenger floor is wet as well. I call Manchester Subaru and they are telling me they had Safelite do the work on my windshield so I have to call Safelite. I call Safelite and I am told this will have to go through my insurance. I call Manchester back and tell them there is no way this is going into my insurance. Subaru finally called Safelite and sent someone out to fix the windshield. Safelite took the windshield off and revealed it yet again. I go to test to see if the windshield is still loose by pushing up on the warmer or edges with my fingertips and the glass cracks. I called Safelite and they sent the technician back out to replace the windshield. I have been in contact with Subaru of America since 2014 maybe even 2013. They dont return my emails or phone calls as a sorry for having to drive two hours to Manchester Subaru every or every other week to get this fixed. Here is a mug and water bottle you are just going to throw away because you dont have space for it anywhere. When our customer service department yells at you for calling we will attempt to make it better by paying three months of your car payments and give you an extended warranty. I bought this car brand new. My windshield seal was off again in June of 2016. I have had this call for just over three years and have had a problem with it since the first year and Subaru doesnt care. Subaru means love my left foot. Their customer service is lacking. Their managers dont get back to customers so why should the support.

(Am not a car expert so forgive the terminology) In 2010 we leased brand new 2010 Subaru Forester and it sometimes would not start and had weird electrical issues. Gas tank meter would sometimes not register when I filled tank. Engine/oil and other lights would start flashing randomly--was not able to establish a pattern or pinpoint reason. Once I was not able to fill tank and gas station attendant pushed hard into gas tank opening and gas spilled out. Dealership supposedly fixed it--something with the sensor. But electrical issues continued to happen sporadically and dealer kept saying to bring it in when it happened--but of course it would never happen when I could bring it in. We returned that car thinking it was a lemon.In 2013 leased another 2014 Forester because we love how it performs in the snow and ice. Well, this one is also giving us problems right after the 3-year warranty mark. This past winter it didnt start in about 7 or more different occasions (lost count) leaving me stranded in the cold, sometimes alone or with kids. We are never, ever getting another Subaru--I dont care how well it performs in the snow.

It was a broken #4 piston ringland at 1,987 miles. The warranty was initially denied but after much fighting, was reimbursed for engine replacement as a goodwill gesture because Id bought 6 new Subarus in 4 years.At just over 9000 miles (or 7000 on the new engine), #4 piston ringland broke. I drove it to the dealership running poorly but was staying on top of the oil situation as the first motor had chugged its oil. Months later, I had to have the car finally flat-bedded home and it looked like itd been driven within an inch of its life before having the engine dismantled, then all the parts careless thrown into the car, destroying things like my radiator and intercooler and even the seats. Many fasteners were missing because theyd been simply left under the hood. The oil pan and oil filter was smashed as if engine had been dropped from a decent height.I fought with them over it for nearly a year as the car sat engineless in my garage, then finally filed suit when I was able to get the dealership to give me copies of the work orders, which were nothing short of blatant lies.I have filed suit and rather than step up and explain to a judge and jury how theyre not at fault for the second ruined engine (and Im far from the only person whos had this failure), theyre just delaying things by challenging venue, then getting a continuance on their venue challenge.The 08 STi (and reportedly other years, but the failure numbers are staggeringly high for the 08) is very simply a product Subaru is selling knowing full well it doesnt meet merchantability requirements and theyre just getting by as cheaply as they can until the warranties expire on them. I was a loyal customer, buying a new one every year until the 08 destroyed itself after only 2 months of ownership then again before itd reached 2 years.To say Subaru and especially Subaru of America is unscrupulous is a whopper of an understatement. And, sadly, its also not an understatement to say that the 08 completely changed my life, for the worse. It brought an abrupt end to a hobby (driving school instructor) that was the catharsis that enabled me to be the successful president of a rapidly-growing dotcom.When you are so egregiously victimized and disrespected by a company, the effects are far-reaching. Please, do not buy any 08-11 STi as their failure rate as a percentage of units sold is astronomical. But aside from a few of us squeaky wheels (and I may get crushed further in seeking justice, but I have to try), theyll be able to simply sweep this horrific ripping off of their customers under the rug because of it being such a comparatively low-production car, it likely wont have the absolute failure *quantities* to get the attention of any agency who can force them to do right by their customers.

Bought an early model Crosstrek. Liked the car at first, but it went thru a quart of oil every 1800 miles or so. Subaru says this is normal for a boxer engine? Felt like a 16-yr old carrying oil around with me. Ive had other Subarus & VW bugs with boxer engines that did not do this. It also ate tires, despite alignments and you have to buy 4 tires at a time with AWD. Usually the right rear wore excessively. So 2 years later, I go to trade it in on a Forrester (hopefully with better luck) and the dealer wouldnt even look at Subarus Guaranteed Trade-In. What a joke that is. Bought a Toyota.

2000 Legacy Brighton (Wagon). I brought this used for $5500 with 96,000 miles in 2010 or 2011. I currently have 201,800 miles. I did have a spark plug blow out. The mechanic used helicoil instead of replacing the head and it seems to be holding (wood-knock), fan relays failed once causing overheating. Just recently replaced a failed valve cover gasket (by myself in about 30 minutes). My hood release cable failed a while ago. Trunk latch is sticky now. The rear bonnet leaked until I replaced the entire rear deck lid. This used to cause the light sockets to fill with water during rains. I went through 3 light bulb wiring harnesses before replacement. Also, a victim of their infamous rear wheel well rust patterns. Ive replaced the exhaust once since Ive had it too. I love this car. Its quiet as a mouse and 100% beast in the snow. Im nervous about getting about getting another RU, as Ive seen some pretty negative reviews.

I purchased a new 2016 Subaru Forester SUV. The electronic rear door (hatch) will not open at times. This has been a persistent intermittent since the first week I got the car. At first I was told that I was not doing it right. It should not be that hard to open the rear hatch on a car that a college educated intelligent person cant open it! After some time and the realization that it was nothing that I was doing wrong, I started bringing it in for repairs. After three repair trips to several dealers -still no fix. BEFORE you consider purchasing this car, I suggest that you google this problem. You will find that it is a persistent & common problem with Subaru Forester and that Subaru has not redesigned or fixed this problem. What a drag standing outside my new 30K SUV with hands full of groceries in the rain and being totally unable to open the hatch! (Disconnecting the 12V battery and resetting everything will make the electronic hatch mechanism finally reset itself.)

Driving on the interstate, my 2016 Subaru Crosstreks transmission utterly locked up. Without warning, the car ground to a halt in the middle of the freeway and would not move, either in forward, reverse or neutral. Other cars swerved to avoid me. One car hit mine from behind and spun my car 180 degrees, placing me directly in front of oncoming, high-speed traffic. The car has only 18,100 miles. Anyone else experienced such a problem?

I bought the Legacy L with 320,000 miles on it and after putting another 3200 miles on it, the car still runs great. I did not purchase the vehicle from a dealership, I purchased it used from a private owner that I knew from the store I worked at. The asking price was $1500 which was great. He knew that I needed a reliable vehicle to get me back. I like that it is an AWD and is an excellent car to do road trips. Climbs mountains & rocks like a 4WD, but can still drive in the city and neighborhood like a RWD. It can go over anything and has power windows, 5 speed and cruise control. It is very roomy, & comfortable. The back seat comes out giving extra room for everything or everyone that you need to travel with you. The #1 thing I dislike is the automatic seatbelts. They choke me every time I start the car. I would take out that feature and just put in the manual seatbelts. But other than that, the Subaru Legacy L has probably been the best car that I have ever purchased and would definitely purchase again, when this one decides to die on me, lol!

As I said, I lease this vehicle. Checked the passenger side, soaked. Brought to Quality Subaru, 3 days later, still leaking. Call SOA to file complaint. Goes back to dealer tomorrow, 2nd time. Give new car/or out of lease.

Purchased new 2014 Outback from Maxwell Subaru in Burlington, NC... They screwed up paperwork and let tags expired. Have not received explanation yet. Reported the situation to Subaru who seem not to give a damn. Hopefully, this is not an example of the vehicle itself...

I just purchased 2017 Subaru Crosstrek. Very disappointed with vehicle and dealership which sold me the vehicle. I purchased the remote start for this vehicle to which is useless since the vehicle shuts off once the door is opened. Why would the salesman sell me an accessory that does not work in my vehicle type. He should have informed me of this. I was misled along with the salesman being incompetent not knowing this feature would not work. I should be refunded for the $525.00 I paid and they can uninstall the device. Aside from this disappointment the vehicle engine start is extremely rough and take too long to warm up, thus I cant use the remote start as necessary. Right now its spring and 50s, how long will it take for this car to warm up in the cold winter months when its in the teens. Im also not sure how this was rated a top seller in its class. Huge disappointment with dealer and vehicle.

I was sold on Subaru after spending time in Colorado, Wyoming and Montana and seeing so many Subarus on the road. I traded my LR3 for the Crosstrek. Small, simple, sporty little car. I had been drawn in to the commercials selling love and tradition and warm and fuzzy emotions. I was told at purchase that the powertrain/drivetrain was lifetime. Besides the incredibly loud road noise and lightweight size of the vehicle it got great gas mileage. It was easy to zip around town and fit in any parking space. The look was sporty and cute. At 58000 miles both rear wheels had bearings go out, the alternator had to be replaced, the battery had to be replaced and I had just put new set of nice tires on it. Contacting dealer I purchased from I was told all under warranty except for battery. Upon taking to Subaru, told nothing under warranty. When purchased I was told this car would hold its value like a Jeep. I traded it yesterday and I owed 18577 on payoff and multiple dealers valued at 11,000. This was the most costly vehicle I ever owned and the most stressful. You do not want to drive near large pickup trucks or 18 wheelers. I was suckered in like a Hallmark card on a cold winter day.

I have a 2014 Subaru Outback that I bought new. Until now, I loved my car. A few weeks ago, I noticed it having difficulty starting. This happens both when I use the key to start it and when I use my auto start. When it began, it wasnt cold out (I live in Minnesota). It was almost 50 degrees. The car would take longer to start and keep turning over before firing up. Other people even noticed it. I took it in for service and they tried doing a computer reset and told me that should do it. It didnt work, so I took it back.Meanwhile, I had done some research and found that some Subarus can start doing hard starts, which is exactly what this seemed to be. Unfortunately, the dealership I took it to did not take me seriously and tried to tell me that it was normal for my car to start that way in the cold weather (by this time it was in the teens outside for temps). They were unwilling to see it as an engine issue and told me that all cars do this, which was completely ridiculous. Prior to bringing it in, it almost would not start one night and I thought I might have to call a tow truck. If this is what my car is going to do at 3 years old, it needs to go. A Subaru dealership is telling me this is normal for the car and it cannot be fixed, and apparently it isnt that uncommon for this car. I need a reliable vehicle. I plan to get rid of it and get a vehicle I can trust to start. Its disappointing because I really liked this car.

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

We have a 09 Outback that has weather stripping falling off the back door. We took it to Ganley Euclid, OH about 3 times and they said we have to live with it. Next, we have both lighters/chargers that have pulled totally out of the sockets. I cannot believe everybody that paid $30,000 for a 09 Subaru Outback is putting up with this poor workmanship. We have owned 20 years of Subarus and have lost our commitment to them.

About 5 minutes after I left the Subaru dealership I knew that my 2014 Forester that I owned for 3 years was not running properly. Eventually I found out the dealership upgraded some software because of an imaginary idle problem. Now Im left with a car with much less acceleration and power, and to boot a 20-30% reduction in mpg. There are several other problems too. Subarus was response was not acceptable: Nothing we can do. The person handling the case had no interest from second one. In the past they have helped with serious issues. This is their software, they are responsible for getting the car back to the previous running condition.

Our 2010 Outback failed on a road trip in a cloud of smoke a few days and less than 1,000 miles after an oil change and 23-pt. inspection at the selling dealership. Were told the engine block would need replacement -- $5,200 -- and a $1,300 tear down to see what other engine parts would need replacement. With few options, in another city, we traded the remains on a 14 Forester. The Outback used immense quantities of oil; we began changing every 1,500-2000 miles and always carried oil because the light went on frequently. Dealers that checked said no biggie. Three times we had episodes where the idiot lights all went on, the Outback shuddered, had no power, etc. Bad plugs (after a dealer change) and perhaps briefly using hi-test gas were blamed. I think NHTSA needs to look at engine reliability.

Subaru Forester 2015 - I have tried many times to get SOA to fix my bumpy and nauseating CVT. The dealerships I have brought it to dont seem to do much to investigate. The mileage is exactly the same as when I drop it off and they cant find anything. SOA Corporate refuses to return my phone calls. I am left with a car that is pronounced and bumpy especially around 1500 rpms and deceleration. Im angry that theyve done nothing to correct the issues and I am left driving around a horribly functioning car, with the dealerships doing nothing but treating me badly.

I purchased a new 2013 Subaru Outback believing all the hype I read about and saw regarding this vehicle. At 83,000 miles my transmission failed due to contaminated transmission fluid (Subaru admitted the defect) and was told by the dealership they would repair it for $8500 since my 60,000 mile warranty (they must know something) on the powertrain was exceeded. Subaru of America (after a week waiting in limbo) said they would give $1,000 toward the repair as a good will gesture. Never mind all the ads and chest beating over how this vehicle surpasses most in quality and reliability. Now Im reduced to buying a used transmission online and having an independent contractor replace it. Needless to say Im not loving my Subaru and will tell the everyone in reach about their customer service.

I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating the air struts installed on my vehicle were determined to be the problem. Well... thats weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what. Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, Good luck, that isnt our problem to deal with. I cant drive my car without having any drivability issues and I am currently looking at my options because I cant afford a $2000-3000 bill for a problem I didnt do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. Ive been a loyal customer for 10 years but this will be my last Subaru I ever own.

Ive been into Subaru 5 times for the same problem. Finally they figured out it is a Software Update, but that wont be rolled out for 6-9 months, after the lease is up. I had planned on keeping the car, as I drive for a living, and this was the car I picked up that met my work needs. I am over the mileage by 3,000 and will be much more at end of lease. I want to keep the car but not if it isnt repaired. I have reached out to Subaru and they are researching my options and now wont return phone calls or emails regarding the issue. Our family of 3 each own a Subaru. We are loyal to this brand, but not after what has happened. I believe Ive reached the point now that I need a lawyer to get out of this lease.

I just bought a 2014 Subaru Crosstrek and have only had it for 2 months. I was driving on the freeway going about 65mph when my Crosstrek felt like I had no control of the wheel, it felt like the wheels lost grip to the road. I slowed down and it corrected itself within seconds. I thought, Wow that was strange. I was on the bluetooth with my husband and he told me to pull off and see if the tires were low or flat. I did no problem with the tires. He drove it when I got home and it felt fine. We just thought maybe something on the road. Car drove fine for a while then 3 weeks later I was driving down the highway in the desert area and the wind hit my car and my car starting swirling all over the road. I held on to the wheel and slowed down. It corrected itself and continue to drive fine. I thought, Well maybe this is how suvs drive. Last weekend we were almost killed in this car. We were coming back from our cabin going 40mph in a 50mph zone when the wind hit my car and cause it to go out of control. The wheels were not griping the road correctly and we started to slide we could not correct the car. The steering wheel was not responding it would not do anything! We went over the embankment about 20 feet down and rolled about 4 to 5 times before coming to a stop upside down. We survived but are pretty sore and banged up. Please if anyone is having steering problems with your Subaru take it back!! I feel that this car had a defect in the steering system or the AWD system. Unfortunately, since I was not hurt bad no one will investigate to see if this car had a problem!! Please be careful, I dont want anyone else to go through what we just went through!

I bought a 2011 Forester and was generally happy with the car although it consumed a lot of oil. I then bought another Forester, a 2014 which also consumed a quart of oil every 700 miles. First the catalytic converter went at 35000 miles, then the engine imploded at 75000 miles. Then I thought I was saved by the country wide oil consumption lawsuit against Subaru. Nope, not only was I denied the extended coverage to 100,000 miles, but I was told it was not due to oil consumption and consequently not reimbursed for an engine that died prematurely due to excessive oil consumption. Cute commercials, supposedly a green forward thinking company, dont believe it. Subaru produced thousands of faulty pistons and kept using them until they were caught. Subaru of Americas response was flat out denial. I will never buy another Subaru product and I encourage you to do the same. A company that doesnt stand behind their product and presents a fake posture of caring should not be dealt with.

I shopped for a year looking for the right SUV. My troubles with Subaru began with a Grand Junction Colorado dealer who would not deal with me unless I put down a $500.00 deposit. I moved on and bought a car through a local Chevy dealer who ordered from Heuberger in Colorado Springs. The Dealer put my husbands name on the paperwork when he never dealt with my husband but with me and when I called Subaru to change this, they said they could not so all my Subaru ID is under my husbands name (irritating). Next my under 1000 miles Forester lost the wheel well trim, the rest of the first year and three trips to various Subaru dealers the cruise control would not work because the check engine light was on. Finally the Salt Lake City Subaru informed me it was a computer program that only the regional representative has to reset this and maybe in the next 6 months he would get my way. Meanwhile the wheel well trim fell off again. Next thing, a rock flew up and hit the window which is not a new cars fault but it cracked all the way through and it was a $600.00 window! Finally a year and a half after owning the new car, I got the check engine fixed so I could use the cruise control. Very unhappy that the lights in the Forester do not turn off when you turn the car off. Many a night I would have to go out to the car to turn overhead lights off that someone had turned on in the back. I havent had to do that for 4 or 5 cars ago. The car is so noisy in the interior that the Bluetooth did not work. The phone sync is basically worthless since no one can hear you. The battery went out the second year I owned the car at basically 30,000.00 miles. I think the final thing that put me over the top was that the seats all started to crack on the sides where you sit and it folds a little. I dont know how to fix this except to stand while you are driving? I called Subaru one time because it was midnight and the vehicle steering wheel was locked. I remember my Ford once did that and there was a way to jerk the wheel, etc., etc. and it would unlock. I called for some directions and the Subaru roadside assistant had no information and the only thing she could do was call a tow truck from the closest Subaru dealer (200 miles away). By the way it was 20 below outside. I called the local Chevy dealer and he helped. From the time I first contacted Subaru to the time I got rid of this car, there is not a positive experience. Thus the name for Subaru is Super** or **rue and I will never waste my money again. It cost me to get rid of this piece of **. I am definitely not feeling the love!

Being a Subaru owner brings peace of mind to many drivers. With an all-wheel drive transmission that is supposed to be the best in AWD, and an engine that is supposed to go 300 thousand miles, many people feel like they made a good choice in purchasing a Subaru. However, I have news for those of you with false hope. My car made it 30 thousand miles before it needed a new engine. The whole engine was replaced which cost about 10,000 to repair (what I was told by the technicians). A field technician inspected my car for abuse; of course he didn’t find it, instead he found that it was a manufacturing defect. One month later I got my car back.At 33,000 miles my car was once again “like new”! However, only 26,000 miles after a new engine, a “defective camshaft pulley” broke causing damage on my camshaft, valves and overall one of the heads. I was simply driving down the road and it felt like the car ran out of gas and it would not turn on again. Subaru did not cover the tow. Once again they repaired my car which took another month. I would like to mention that they did in fact cover the repair once again because my car is under warranty. The 2nd major repair was also a few thousand dollars. One mile down the road from Subaru (Bob **, Subaru, West Lafayette, IN) a carelessly installed fuel-like sprayed gas all over my hot engine! This has honestly put my life in danger. The car could have caught on fire or blown up!!!These bad repairs and “defective” parts from Subaru make me feel like my sporty car is made out of glass. I drive my “sports car” like if it was an old car that could break at any time. OF COURSE I NEED EXTENDED WARRANTY. My car is a little over 1,000 miles away running out of powertrain warranty. Keep in mind these repairs happened 1 month ago. Later I got into contact with Linda **, the Subaru of America Customer Service Supervisor, and she said there was nothing she could do to help me. Such a massive company like Subaru could not offer help for a defective car they sold me. They could not offer me extended warranty, they could not give me extended warranty at a discount, NOR COULD THEY EVEN SELL ME EXTENDED WARRANTY. Im not asking for anything more than extended warranty from whoever you would like, or the $2,000 it costs so I can buy one.How can Subaru not do such a simple thing? They sold me a defective piece of junk and I have to deal with it. They do not back up their own cars. I would not recommend that anyone buy a Subaru in the United States. It will break. It will be expensive. And it will certainly not last 300,000 miles. If you have warranty, at the very least it WILL be an inconvenience not having a car for a few weeks while it is being fixed. Please tell me if you think my car will make it 200,000 miles at least.I am very unhappy with the customer service Linda ** provided me with. She did not do anything towards helping me. She did not meet me halfway nor tell me who I could speak to that would solve my problem. She also talked to me in a disrespectful tone which honestly could just have been her “customer service” voice. I need 100,000 or 4-year extended powertrain warranty. Is really impossible from Subaru? Please know I am awaiting for this issue to be resolved.

I had protective trim molding installed on my new Subaru Forester as part of factory accessories. A few months after receiving the new car, the passenger door molding came loose. The problem was caused by an admitted poor design. This piece on both sides was attached only with 2 way tape. Although Subaru replaced the molding, because of the poor 2 way tape design, it continued to fall off every few months. Subaru did keep its word that it would continue to replace the molding if it fell off again, due to the poor design, even after the warranty period, as it had not been permanently fixed from the beginning. After a dozen repairs over the years, Subaru has now decided they will no longer honor the warranty, and will no longer fix their poor design. I had to drill holes and put bolts into the trim to make sure the last repair now held. I see that Subaru Love only is temporary. And I see new Subarus at the dealer also use two way tape to hold protective molding. The dealer has repeatedly said the molding is likely falling off because I drive on some gravel and dirt roads. If you plan on taking a car off paved roads and want an honest warranty, I would not recommend a Subaru, that is a taped together vehicle.

I have a 2007 Subaru Impreza 2.5i that I bought new in Massachusetts. The first few years seemed to go okay except for the $350 dollar services and the fact that the car dents when you look at it funny (literally hundreds of door dings 7 years later). I maintained impeccable service history and records but it started feeling funny in 2009 - gas mileage was tanking, engine felt off, acceleration was sluggish. I drive... a lot ... on road ... on dirt roads ... I use the car as the commercials show but do not abuse it. 2010 the brakes fail and I run off the road. 2010 (69,000 miles - so off warranty now), after complaining about the engine running funny for over a year to Subaru service centers, a local mechanic discovers the head gaskets are leaking. Subaru agrees to pay for half of the repair. Great! I am happy with the company and simply mad at the service centers for not finding it. Since then, it seems like everything that has a seal or bearings is beginning to fail - two transmission leaks, power steering pump, ac belt tensioner, coil pack (cylinders 3 and 4 started misfiring causing the car to smoke, shudder, and die), ignition wires (twice - once routine maintenance), front axle seals, differential... The thing leaks oil if you dont use a Subaru brand oil filter. It eats tires in half their designated lifetime, even with regular rotation and alignment. Oh, for a car that is advertised for the adventurer, perhaps they could work to make the alignment a little harder to throw off - any bump in the rode and it goes out. The exhaust pipe broke its weld (presumably from the aforementioned offroading, which consists of driving on flat, well maintained farm roads).The 3-year bill for my car, 75000-113000 miles, for routine and additional maintenance, has been almost 7000 dollars. I am not naive when it comes to car expenses. I did not expect this car to be worry free, maintenance free, or without a half life crisis at 100,000 miles but every time something fails on the car, I call up Subaru dealers around the northeast and I ask: Is this normal? Every time they say they rarely see it break. I have contacted Subaru of America and told them of these problems. They have offered me $500 towards a new car, like I will ever buy another one.

There are no common sense option packages. Either the WRX comes with too few options or none. Big difference in lease rates from dealer to dealer. San Francisco Bay Area dealers are very inflexible but they talk a good game. I had one local dealer tell me they had the car then I went in and it did not have the one elusive option thats on the website: The Harman Kardon system. I had the Burlingame dealer hang up on me when I did not agree to purchase one in stock. He said “You need to order it” then quickly hung up before I said a thing. I have bought several cars in my life from different companies. Subaru behaves like its a Porsche or Lamborghini dealership. Even Audi is more flexible and respectful.

Ive always been an American car buyer, but Ive always been intrigued by the Outback. I have been researching your vehicles for some time. So I decided to buy my first Subaru. I went used, and I bought it from Subaru of Melbourne Florida. Here is my nightmare of an experience, this the letter I wrote to the dealer: Hi Shannon, I dont know if you remember me, but we talked about 4 weeks ago. I was interested in a 2011 Outback that you had for sale. As a matter of fact I did come down from Michigan and buy it. It was one of my worst buying experiences ever. I told Larry to have everything ready. I would be there by noon on 4-3-2017. I was on vacation and didnt want to waste a lot of time. Got there by noon, left by 3. Here is a list of problems and delays:1. In the picture on your website the car had a trailer hitch. I wanted that, but no hitch. Larry said they had to take it off because it wasnt a Subaru hitch. It was after market. So I have to buy a hitch. U-Haul is 300.00. 2. In the picture on your website it had a rear cargo mat. No mat. Larry said it was bad, so they threw it out. He finally gave me a used one from another car. 3. It took 45 minutes to find the second set of keys. OK, so I got the car, drove it home to my place in FL. Waxing it and notice a dent in the front fender passenger side. I had it removed by a dent removal service 195.00. I did ask for detailed pictures that I never received, and I also ask Larry if there were any paint deficits or dents. Of course he said no.The final thing, drove it to work yesterday in the dark and notice a headlamp out. Now I know there is an extended warranty for bad headlamps on 2010, 2011. So I replaced the lamp myself and found that Larry and your dealership had left non Subaru HID headlamp conversion kit on the car, so now I dont know if Subaru will honor the warranty.

I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

I bought a used 2012 Subaru Legacy from a non-Subaru dealership and 4 days later there was something wrong with the transmission. The dealership at first couldnt identify the problem. So I googled it and discovered what was wrong. Thanks to a YouTube video. They then didnt want to help fix it and my warranty doesnt kick in till 30 days after date of purchase. And the vehicle wasnt safe to drive, it stalled if I broke too hard. So I couldnt wait the 30 days and go without. I called Subaru and they paid $1000 towards the repair! They didnt have to do that and they did because thats good customer service.

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

I was a long-time Toyota owner and after putting 210,000 miles on my 2000 Matrix without any issues I decided I wanted to replace it with something that got decent gas mileage and had all-wheel drive. Enter my 2013 Subaru Impreza Sport. Ive had what could be described as minor issues with this car since day one. First, the rear hatch (its the hatchback version) would never shut on the first try. Had that adjusted and fixed.Second was the issue with starting the car which started happening at about 5,000 miles. After googling my issue, I came to find out that this was a common issue that the owners were referring to as a Hard Start and that after denying it for a while, Subaru finally came up with a fix which is basically flashing the cars computer. Subaru sent out a service notification to their dealerships about this issue, but when I went in to 3 different dealerships they denied knowledge of the issue or the service notification until I gave them a copy that I found online (thank you **) and suddenly they remembered this common issue and the fix. I had the computer flashed and I would say the issue is improved, but not totally remedied.At about 30,000 miles I noticed that the oil light would come on after only about 2,500 miles after an oil change. Im concerned that this is going to get worse as the car ages. (Im at just over 50,000 miles now.) One thing I noticed is that a couple days before the light will come on I will smell oil burning, so Im not sure if thats damaging the engine. Ive got into the habit of carrying a couple extra quarts of 0-20 in the spare tire compartment so I can pull over and add oil immediately if the light should come on. A friend of mine had a Subaru WRX thats engine seized because of low oil and his oil light never even came on beforehand. Ive been so disappointed in the quality of this car. From people I know that are die-hard Subaru owners, it seems like they just cant maintain quality with the recent rise in popularity of their cars. Im hoping that the oil issue does not result in a bigger issue before I pay off this loan!

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

While getting out of the driveway in reverse, the car suddenly accelerated. Subaru after two months investigation decided that the car was OK and even refused to fix the small damage to the body car.

I have the Subaru Forester. I love that model because its an all terrain vehicle. I like to go camping a lot so its useful on those old dirt roads. Usually it is terrifying to drive on them because its so bumpy and you feel like the car could turn over any second but with my Subaru it is smooth and I feel safe! I really like my Subaru. It is dependable and safe. I have children so it makes me feel better driving with them in a car like that. I have actually gotten into an accident in it, just myself, but it wasnt that bad! I credit it to the safety precautions I got on it. Its also very pretty. I got it in blue which is my favorite color. Just seeing the car makes me really happy! The seats are a nice creamy white leather. And I got a flower scented air freshener!I would improve however, the battery life. The battery in my car has a very short life span and I constantly find myself having to fix it. Granted, my kids do tend to turn the light on the car and we leave it on overnight. So maybe a fix could be an auto turn off on the lights after a couple of hours? That would be really useful since my family always forgets to turn the lights off.

I have been denied for a warranty work for a Certified-Pre-Owned car that I own which only has 18,000 miles. The car has been broken down in the middle of the highway, and vehicle has not been starting since then. The vehicle has been towed to the nearest local shop and it has been there for roughly 4 weeks now (since 09/09/16). The local dealer (Subaru of Tacoma) has informed me that vehicle has experience “engine seizure” meaning that engine has failed operating due to lack of oil in the engine. I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work. I have waited patiently for 3 weeks for dealer to get back to me, but they have not been very communicative with me. So, recently I have decided to call Subaru of America myself to figure out whether or not they have received the proof of the maintenance record to proceed with the process.They have told me that, they have received the file, and told me that they have decided to not provide with warranty work due to “lack of maintenance”. They have stated that, it is my fault for not regularly changing the engine oil, which it has been done every 6,000 miles or 6-month according to the owners manual. In the manual, the Powertrain Limited warranty is 60,000 miles/5 years and I was dumbfounded to hear that they won’t do it since it is my fault for lack of maintenance. This is not only an engine problem, but also a safety hazardous concern. When my vehicle stopped in the middle of the highway in I-5 state highway intersection, I was scared to death as I was afraid someone might rear-end me real hard. I could have been seriously injured or even cause death on that day. When I called 911 for help, I waited in my car with the emergency signal on for 35-40 minute hoping nobody would hit me from the back.I can’t understand how there wasn’t a single indication that indicated the driver how low the engine oil is there in the motor. Not a single gauge popped up alerting the driver that there is low or no engine oil. No check engine light, No low oil light, no Nothing. It just stopped in the middle of the highway endangering my lives and the other. I have 2015 WRX STI, and I had this vehicle for 4 months till this problem has occurred. I have bought this vehicle thinking that the Subaru is reliable, durable and worthy brand that customer can trust and drive without stresses. However, now I’m faced with need of new engine replacement to the vehicle which would cost more than $17,000.Im wanting to approach this problem thoughtfully as possible and legal way to receive fair service that is promised in the owner’s manual. I’m writing my story down here hoping to get a help, and to collect information on if anyone else is experiencing same problem as I’m. Feel free to send me a email on my case. Thank you for reading.

I purchased my first new car in July 2014. I test drove a lot of cars and the Subaru drove the best so I purchased a 2014 Outback. My last two vehicles, I purchased used Toyotas with low mileage and paid them off. I still own and love my Tacoma. I took the Outback to California from New Mexico. I visited friends and drove Highway 1. I was enjoying my road trip and after 3,000 miles, the oil light came on. I immediately pulled over and checked the oil and it was low. I put a quart in, the light went off, and I headed for home. I called the salesman that sold me the car and asked if there is a break-in period I did not know about. The salesman told me the car should not use that much oil and to bring it in for an oil test of 1,200 miles. I did so. At 1,200 miles, I called the dealer and was told nothing was open for two weeks. I took the car to another dealer in town and was told they had to start their own oil test after I was told on the phone by the other dealer the consumption test could be completed by any Subaru dealer. I start a new oil test with this specific dealership. I park the new car and drive my Tacoma to work. During Christmas, I took the Outback to Texas on a road trip. I drove the car 12 hours to and from my destination. Plus a week of all over the state, a few hours here and there. On my return trip, the oil light came on again. I put a quart in, the light went off. I called the same dealer and took the car back. I far exceeded my 1,200-mile limit and the girl checking me in scolded me for putting oil in and said I would have to start a new test. This made me angry and I started to get curious about the runaround. I lose my temper and tell the dealership if they dont fix the problem, they can have the car and Ill stop paying for it. I did not purchase a new car to keep spare quarts of oil in the back. I call for the service manager and he tells me we should have done better. He did not have an attitude like the girl at the counter. He told me Subaru will not do anything unless I complete the oil consumption test to their specs. He told me the manual states that the Outback uses a quart every 1,200 miles. I started thinking about that one. If the 2.5L engine holds 5.1 quarts, uses a quart every 1,200 miles with recommended oil change is at 7,000 miles, I am negative oil at oil change time. Again, this does not make sense.I go online and Google it. The first page is full of Subaru oil consumption articles. I had no idea that my problem is a universal problem and that a lawsuit was filed against Subaru for oil consumption and defective rings. Now I understand the runaround. An article in Motor Trend states Subaru dealers are telling owners that the oil consumption issue is normal and that normal usage is 1 quart every 1,200 miles. But with a new vehicle, this kind of oil consumption is definitely not normal. Owners who are experiencing excessive oil usage can take their Forester, Outback, Legacy, XV Crosstrek, and Impreza models in and ask their Subaru dealer for a consumption test. They will then change the oil free of cost, and ask you to come back in 1,200 miles. If the oil usage is over their acceptable specifications, they could replace the piston rings. The Outback performs beautifully. I purchased the base model 6-speed standard. The Outback is roomy and pleasure to drive. Unfortunately, I now have to convince the dealership to fix the problem. I did not purchase a new car thinking the rings would be defective and the engine must be rebuilt. The car consumed oil on long trips with the cruise control set at 73 to 83 mph driving for 12 to 14 hours straight.I will not take a trip like that for another six months. I will park the car and wait for the next road trip. I also want to make note that on my first road trip, the Outback got up to 28 miles per gallon on the highway. After the first oil light incident, the car gets 23 miles per gallon at best. I am very upset with Subaru. I will be paying for this car for the next five years. I will be driving my trusty Toyota Tacoma 2.7L 4-cylinder with 179 thousand miles on it. The Toyota is not as comfortable and does not have all the bells and whistles but has never used oil and gets 26 mpg. My first new car at 46 years old and I made the wrong choice. The hassle with the dealership, I wish I could give the car back and spend my money on a Toyota.

Purchased New. Cheap carpet and seat fabric. After 36k CV boot went, then driver boot 1k later. Boot rubber is thin compared to other car makers. At 68K, Rubber in throw out bearing went. At 68k, Power steering pump leaking. Cost? Almost 5K.

My wife and I purchased a new 2017 Subaru Forester and unfortunately, another driver hit the car and tore off the front bumper. This happened on October 7 and now the bumper part wont be available from Subaru until November 6 or possibly later. Originally, Subaru said the bumper would be available on October 20. As we were planning on using the car for an extended trip, this has completely disrupted our plans and Subaru wont do anything about it.

On December 2017 we leased a 2017 Subaru Forester. A few months later and many trips to my dealer, I discovered that the radio system is not working. I contacted Subaru Corporate headquarters and I am getting the run around. They are refusing to fix the issue.

I had an Outback in 1997 and loved it... wish I had kept it. I recently bought a very well cared for single owner 2005 Outback 2.5i with 150K miles. I knew it had a minor oil leak... When it got worse, I fixed that, and while the engine was apart, put in many new parts including timing belt, hoses, thermostat, mounting bolts, machined the cylinders, etc. It was fine for 6 months and then had intermittent sputtering at idle and when starting to drive, along with after a slowdown off the highway to 35 or so and then speeding up again. I also noticed it was strangely low on oil, despite no visible leaking. My mechanic said that the prior owner did a (dealer-done) tune up without replacing the wires, so we did that and the problem seemed fine... for a while. 2 months later, same exact sputtering. One stall after starting the car and putting it in reverse but not driving yet. And... almost no oil in the car (again no visible leaks). Problem as yet undiagnosed so any feedback is appreciated! Also, minor complaints. Had to change the rear door latch when I got the car. The plastic latch that opens the gas cap keeps falling off. And now the drivers window button is sticky and sometimes doesnt want to make the window go up or down.

I last had my oil changed on 23 August 2013 at #1 Cochran in Monroeville PA. Yesterday, my 2009 Subaru engine began knocking. No oil lights came on over the past months. Engine blew. Now a new engine or car. Subaru has faulty warning computer.

I was so excited to get a backup camera but the one on my 2015 Forester is worse than not having one. It makes everything look so much further away than it really is. And today I glanced into it before backing into my space and right into the side of my husbands car. I waited 15 years to get a new Forester and I am so disappointed in it. This would have never happened using the mirrors. You know, it warns you if youre too close to something in front of you, when what you really need is a warning if something is behind you. My daughter has a Kia and the backup camera is 100 times better than my Foresters. Please correct this before it is a little child someone doesnt see.

I bought a brand new 2.5i wagon back in 2007. Car only has 25,000 miles on it and my check engine light just came on. It was code P1443 which can be a serious repair. My 6/60 Warr. that I paid a lot for just expired. This issue makes it very difficult to get gas into my car as the nozzle keeps clicking like I have a full tank yet I am almost on empty. These cars should not be breaking with only 25,000 miles on them!!!

On May 27, 2014, we purchased a 2014 Subaru Outback. We have complained multiple times about a leak in our roof and were told that the roof tracks had to be cleaned out regularly. The first leak occurred when our cup holders filled with water. The second leak occurred at a car wash which filled a cup with car wash fluid. Again, today while going through a car wash, my husband witnessed the leak from the corner passenger side vanity mirror. We have also complained about a chronic moisture issue to no avail.

2016 Subaru Forster is ok. But compared to the Rav4 it is not as comfortable. There is not enough heat in the winter and the cabin floor needs more installation.

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

My vehicle is out of warranty and software on my head unit is out of date. There is a TSB to update it and fix multiple major bugs and in addition to allow mobile devices to connect. Some bugs can even be considered safety issue (e.g. backup camera lag - it takes 8 seconds for camera to turn on when car put in reverse). Based on Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies act passed in 2014 car manufacturers cannot block car owners from updating their cars software on their own. I understand that such updates are done at my own risk and can possibly void warranty, which I don’t have any longer, so warranty coverage is unrelated to this case.3 other makes I own since 2014 allow owners to update head unit software and make all of the update downloads public. Subaru of America also had updates published and available to public until they removed it few month ago. I sent multiple inquiries to Subaru HQ and received a reply that I MUST go through authorized retailer service in order to receive updates. When I contacted retailer they stated that such updates can only be done for a fee and they can’t provide update media to a customer even when I agreed to pay for it. This is direct restriction of customer’s rights and it is done only for the purpose of making it impossible for customer to update their software on their own, forcing people to go through retailer services so Subaru can make more money. I love the company and this is 2nd Subaru vehicle I own, but this new business model is just unacceptable. It shows how Subaru as a company cares less about laws and its customers.

In 7/2015 we purchased a 2014 Sub Outback w/ extended Gold plus package warranty (an additional $1,295.00). In 11/2016 engine began to slip, stall & burn excessive oil. Took to 3 Sub dealerships in our area. All completed oil consumption test acknowledged excessive oil burning but cannot duplicate customers complaints of slipping or stalling. We continued to complete all recommended services through Sub dealership. At each time Techs would perform oil consumption test acknowledge excessive oil lost but cannot locate source. Customer should add oil every 2000 miles. At each visit we complained about slippage and stalling. At each visit they claimed vehicle was fine other than oil consumption. Side note our coolant was always overfilled...The kicker is we were in so much, we began to develop a relationship with the techs, to the point some of them would tell us that our vehicle needed a new transmission and we were right!! Then one visit to our surprise, The cust. serv. MGR approached us, apparently he had been going to bat for us and had obtained CORP approval for new Transmission. The dealership kept our Outback for 10 days. Came to pick up our vehicle. To our surprise the vehicle wasnt touched. Apparently the owner of the dealership felt he needed to look things over but couldnt do so because he was out of town. CANT MAKE THIS ** UP. He then told us he wanted to drive the vehicle to verify it did in fact need a new transmission. Keep in mind we have the GOLD PLUS WARRANTY package which covers the transmission!!!We took our Sub back and were told by the owner if we felt any foul play to contact corporate. So we contacted Corp and opened a case, spilled out all of our past issues and waited. During the wait our Outback began to make a weird noise from the wheel area. Well back to the dealership we go. Car inspected. Were informed the noise is from the tires. Supposedly tires were not fit for the car. So the vehicle, which we bought from them, had the wrong tires on it... OK so we buy new tires, noise remains. CORP. calls us back after their investigation found nothing wrong with our vehicle. Also tells us nowhere in their system did he see the dealership have our vehicle for 10 days?!?! So we then had to prove that was incorrect with rental car paperwork as well as receipts etc... Apparently after that CORP still found no foul play or issues with vehicle.On 2/17/18 we take our Outback to a certified 3rd party mechanic. Mechanic found transmission is about to give out, wheel bearing needs replacement, oil low (but they found the leak) and additional problems that were never revealed by the dealership. We have now composed a letter with our findings to Sub of America consumer complaint division in hopes someone will address this rogue dealership and assist us with our issues. If any of you have some useful information that will shed some light or assist us in our battle with this Behemoth it will be gratefully appreciated.

Hi, we have a relatively old Subaru, about 8 years but very low mileage and the a/c failed with a projected cost of $2,500. Seeing as the vehicle has been used very little, the repair amounts to $3 for every hour it has been driven. I asked if this was normal from Subaru and they simply explained that it was out of warranty. So if you want a reliable car that is going to last for years, and you have low mileage, maybe best to look elsewhere, as they appear unconcerned that there are failures despite low usage. Warranty should be time or mileage-based. My first and last Subaru, oh well.

Experience is well. Its a used 1999, so it has its fair share of problems, but runs overall pretty smooth. Theres not many other features built into the vehicle because its so old. I am still working on getting a few minor things fixed on it. But its a basic car that will get you around. The car has a CD player that was installed into it and has been kept up in pretty good condition.

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

I have a 2011 Outback and I first had to add a quart of oil around 95K miles. My son in law said that they probably didnt fill it full when my oil was changed last. So I think anything of it although I told them about it and brought it for an oil change. They didnt bother to tell me about excess oil consumption while I was under an extended warranty. So I got the full synthetic oil change and was told the next change is due in 7K miles. At 4000 mi. the oil light came on and it was 2 quarts low! I am furious that I was not told about this while was under a warranty! Now I have 103K mi. and they probably wont offer any assistance.Also, it almost dies (like a slow idle?) when I stop for a stop light or even a stop sign. It has done this since 39K and they can never diagnose it. It is getting pretty persistent. Does anyone know what this could be? They say it doesnt happen when they test drive it and the computer does not show anything. My guess is, now the warranty is over, they can diagnose it right away! Never another Subaru!!

On a random check of Subaru recalls I discovered the Takata Airbag recall for my 2010 Forester. I was not notified by Subaru until much later. After hearing nothing further from Subaru I called both SOA and the local dealership. They were either clueless or not interested, but in any case they knew nothing and told me Id hear from them at the first of the month. Two firsts of the month have come and gone and no word. All I have is their advice is to not let anyone ride in the passenger seat... Today I see that another recall has been issued for the Forester for a Turbocharger problem, but that info was provided by NHSTA, not SOA. The Forester has been an OK vehicle, but not great as far as cost to own is concerned. This Forester is my sixth Subaru. It will be my last.

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

Recently we purchased a 2007 Subaru Outback, our 14th Subaru. This is the worst SUBARU that was ever made! It had 107,458 miles on it, so we thought we would be driving it at least to 250,000 or more. However, on day 6, the engine caught on fire in Virginia, 699 miles from home. SO we paid to have it towed home, another engine was put into it and guess what. That is now gone too. In between these 2 engines the brakes had to be replaced because the lines rusted and broke causing fluid to leak all over the place, but because Im the 2nd owner SUBARU of AMERICA will not help at all.EXTREMELY DISAPPOINTED, especially finding out that they have been having engine problems and brake issues with these vehicles. BOTH issues have been causing these 2007s, vehicles to catch on fire. SHAME on you SUBARU of AMERICA, consumers need to know these vehicles catch on fire because of engine and brake issues. WE were a SUBARU family, but this month I bought a TOYOTA and a CHEVY, its the first time in 26 years that I DIDNT BUY ANOTHER SUBARU. Clean up your ACT BEFORE SOMEONE GETS HURT or even KILLED!!!

I leased a 2012 Subaru, signed a contract, and took the vehicle home. The dealership messed up the contract, lied about it to get me to sign another contract under the guise that it was a better deal for me. The truth of the matter is that they either made a mistake, or they are running a scam to get you to sign one contract, take the vehicle, then offer you another contract within a few weeks, or they are just incompetent and unprofessional. When I decided that I did not want the new contract, they became angry and rude. The general manager assured me that he would take care of it, but he did not and I had their company calling me about a vehicle that I had returned (2009 Subaru) to the Subaru dealer a month earlier. The vehicle was on their lot and in their possession. I have returned the new 2012 vehicle because of how I was treated and because the general manager, during his shouting match with me indicated that if that was the way I felt, he did not want to do business with me anyway. I am glad you have enough Subaru business that you can afford to throw away customers who purchased 3 Subarus within four years. I will make it one of my goals in life to make sure that people know you do not want business from me or people like me. Of interest, is that a similar situation happened with this same dealership three years ago. At that time, a few weeks after the 2009 car was purchased, the finance manager called and indicated that he had made a mistake on the contract and that the payment should be higher. Once again, I refused and told him that I had a contract, and he could not go back and change the terms of that contract. What is going on at Subaru AutoBarn of Countryside, Illinois? Are they incompetent, or crooked or both? They definitely could use some training in customer service as you have just lost two customers. Since I have returned the 2012 Subaru last week, I am in the market for an SUV. Guess what, it wont be a Subaru. Someone should investigate further the practices of Subaru Autobarn of Countryside, Illinois. I know I will be continuing my investigation and legal options. Not only am I angry, as noted above, I am inconvenienced and suspicious. I did not check the first box below because I am pursuing all options including legal options. Yes, an attorney can contact me about my complaint.

One of my Outbacks tires were punctured. I had to go to a tire shop to fix it. They said I need tires from the same company and I have to change two at a time. I agreed and two tires were replaced. In a month the difference between front and back tires caused the power train to become damaged. The dealership said that whole transmission needs to be replaced, but because the manual says that no more than a 0.25 should difference is allowed between tire thickness, there was no manufacturer guarantee. They said that there is a light on the Subaru dashboard that signifies it: If the AWD is flashing, driving can damage the power train. As soon as you can, park in a safe place and check your tires to make sure theyre all properly inflated and the same size. It never went flashing.Subaru is the kind of car that is supposed to drive in rural areas, farms, forests. If there is a difference in tire diameter in such a small amount – it should not damage the car to a point of a price that is a third out of the cost of the car. If there is that possibility, a warning should be posted on the dashboard, because it is major a damage to car. In this field – Subaru failed completely.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

I have a 2016 Legacy Premium 2.5 engine. I experienced a trembling being felt on the driver seat, floorboards and on the passenger seat. Ive had it in four times. This didnt happen last year when I bought the car and during the summer when using the A/C. Now this year when I use the a/c and the cooling fans go to high speed you feel this trembling. I went to the dealer for where I bought it and the mechanic said that that was normal. He even felt the trembling. He then said to switch to premium gas.I took it to another dealer and the mechanic felt the trembling also. He then said he would look into it. He called me back and said he sat in a similar 2016 Legacy and with the approx. same mileage and said it did the same. So he even said it was normal. If it is normal why didnt it do the same thing last year. Subaru of America said that there was nothing they could do because the mechanics said it was normal. It feels like you are sitting in a vibrating chair. They say it is normal then Subaru needs to fix this problem. What you pay for the car it should run smooth. I am very dissatisfied with the car and the service. There is something wrong with the fans or engine or trans. Does anyone have this issue.

Car brakes for no reason. Lane assist does not work properly and is dangerous. Fuel gauge recall left my wife and 2 young children stranded. The worst part of my experience was with Subaru corporate. They are slow at responding to my concerns. I opened a ticket with them a month ago and they are still moving slowly. I waited 2 weeks with no response until I finally complained. Finally, they provided me with a 2019 Outback rental and it was not comparable to my vehicle at all. It had no GPS, no push button start, no leather seats, bad rearview mirror, no sunroof. Im still in the process of dealing with corporate regarding that, and I was told by my dealership that I would receive a call from corporate. I was never called. I loved my first Subaru Forester but Subaru has officially killed their reputation, not just with vehicle quality, but also with customer service.

I bought STARLINK at a promotional price when I purchased my Outback. I received an email saying it would auto renew unless I called to cancel. I called to cancel because it was too much money for something that I had not used even once. I was told I would lose the last 45 days of service unless I called the day before it renewed. Really? This must be the only company that can’t figure out how to cancel auto renewal and fulfill the remainder of the paid contract. After having that conversation and canceling because I don’t want to deal with a company that can’t figure out how to fulfill a contract and cancel a renewal, the agent offered me the service for half off. Why not just offer this in the first place? If I hadn’t been so angry that I was losing the last 45 days of the contract I probably would have paid half price. Oh, he did give me a refund of the unused (forced out of) promotional price—$5.00. Really too little, too late.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

NOTE: I do NOT work for Subaru, nor have I ever or have ever known anyone who has on a personal basis. I own a 2015 Forster 2.5L Base Model that i have already logged 18,000 miles on! I have experienced the oil burn issue everyone is complaining about, BUT since I have a formal education in mechanics I did some research before jumping to an assumption based on internet complaints and so called rude dealerships.These cars and many, many, many other brands are having similar issues due to having to run these new high MPG rated synthetic oils in the motors. The EPA has been pushing the use of it on manufactures in order to get the MPG ratings up and is pushing for development of 0w5 oil (that will burn like crazy). This oil is almost like water and gets past the low tension piston rings that are being used to also reduce friction and increase mileage. This is why it is called oil consumption and not oil burning. Oil burning is usually referred to as leak from the valve guide seals into the combustion chamber, oil consumption is oil getting past the piston rings and is actually pretty normal for any motor because if the oil did not work its way around the rings they would not get lubricated and would cause engine failure.Keep this very important thing in mind, new cars call for service every 6,000+ miles, as opposed to the old standards of 3,000 miles. Every vehicle I have ever owned that I pushed over 4,000 miles between services has been down a half to full quart of oil by the time I changed it. Motors by nature consume oil, there is NO way around it. Pushing the service intervals further apart has only exposed this to uneducated consumers.The mistake that Subaru made was setting the oil level sensor too sensitive and premature, they have updated the ECM programing now to fix this. My light comes on at about 6,000 miles and I am about 3/4 of quart low. This is totally acceptable and expected. My 2003 Chevy truck was always a quart low by the suggested service intervals, yet the light NEVER came on.I hope this helps those of concerned with this and please pass on this info to anyone concerned about the same thing in their car, no matter what brand it is. And please, always remember that Service staff at dealerships are having to deal with sometimes 100+ people per day all upset about their vehicle having an issue. Give them a little lead way before you jump on them, kindness will always get you further with customer service staff.Have a nice day!

I bought Subaru Ascent 2021. It’s my biggest mistake I did the wrong decision. My SUV have issues with seats. My driving seat is shaking while driving especially when you stop on signal or stop signs. When you move driving seats is shaking feel me be. I fell down backside so it’s scary and my SUV 2nd row right side seat is give bad noise when you are driving bumpy street like rough road. It’s only 10000 miles and feel I drove old car. I take my SUV on Subaru service center twice. They are not able to fixed that issue. I guess they don’t have experienced technicians. They tried to fix and said it’s manufactured fault. Right now I am confused. What I gonna do. This SUV is not value to money so I decide to give review about my experience for helping people be careful before buying this suv make sure first check the seats in this SUV. After buying no one take responsibility. My car is under warranty but they didn’t fix. I go every week in service center and request them please fix my car.

Absolutely horrible customer service. Been working with both a dealership and with Subaru of America and both have been utterly horrible and useless. I have a continuous issue with my head unit (Google 2015 forest Bluetooth issue) and you’ll see I’m simply one of hundreds if not thousands of people dealing with this issue. Subaru refuses to acknowledge it and will not help with the fact they have placed a faulty head unit in my car. I will never buy Subaru again and I’m telling everyone to avoid them due to their extremely poor customer service. They do not care about their customers.

I purchased the 2015 Outback Subaru in 2015 December, I have 17,000 miles on the vehicle. The oil change was suppose to be every 6,000. So far its every 3000 that I have to change the oil. I read that Subaru knew about this problem and still built the Outback with this problem. Now the dealer is telling me I might have to put a new engine which is ridiculous because its only 1 year and 6 months. I hope someone is able to help us with this problem that we all have for the Outbacks!!!