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Kia Automobile Prices
Rio 5:
Price from: $15,495.
Soul:
Price from: $21,195.
Soul EV:
Price from: $42,995.
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Price from: $33,995.
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2010 Kia Optima service - I have taken my car on three different occasions for the front driver side wheel. I hit a curve and was trying to make sure that the rim and/or the tire was not bad. Each time I have taken it, they said they could not find anything wrong with the tire or the rim. But the tires have been rotated and now the rim is back on the front and my steering wheel is shaking badly. I took it back today and stayed there from 8AM to 1PM, to be told that I need to get a wheel alignment, tire balance and rotation, but it would be another 2 hours. I told them that I have been there all day and I have to go. This is not right. How many times do I have to take my car to get it serviced? The end result? No service.
As a summary - last year, my 3 year young Kia Soul, with less than 30,000 miles had a check engine issue. The check engine light would go on, and the car would not go more than 5 mph. It was brought to multiple dealerships, and engineers from Kia were brought in to assess the car - with no resolution. I was without a car, and not offered a rental car, for a total of one month. For one month, I had to find rides to and from my job, because of Kias incompetency and clearly defective product. It was the most unprofessional experience I have ever had with such a young, low mileage car. It was a few days/few miles shy of falling under the NY State Lemon Law, so perhaps this horrific series of events will warn others against doing business this awful company.Heres the Order of Absurd Events from Last Year: Sunday, May 17: I left my house and got about 1 block away. I stopped at a stop sign, and the “check engine” light came on. I then proceeded through the stop sign in order to pull over and realized that my car would not go more than 5 MPH. I turned around and (very slowly) made my way back home.Monday, May 18: I called Kia to have my car towed to the dealership. The closest dealership to my house is Generation Kia located in Bohemia, N.Y. At about 10 a.m. the tow truck showed up and my husband and I drove to the dealership in order to fill out any necessary paperwork. We were told that we would receive a phone call with an update as soon as they looked at the car.Wednesday, May 20: I received a phone call that the car was ready to be picked up. They had supposedly changed the “throttle body and gasket” and performed a “multipoint walk around inspection on vehicle.” I drove the car home with no problems. When I got home, my father opened the hood to see that the engine was shaking and looked very old and dusty, and not how the engine of a three year old car should look after being brought in for service.Friday, May 22: I went to leave my house at 8:30 a.m. to go to work and when I started my car, the “check engine” light was back on. The car was brought back to Generation Kia in Bohemia, N.Y. I was told I would receive a phone call once they figured out what was wrong with it. On Saturday morning, my husband called the dealership asking for an update – at which point the dealership confused him with a different customer. Once they figured out who he was, he was told that they had “no idea what was wrong with the car.” He was also promised a rental car if they still couldn’t figure it out by the next week. Monday, May 25 was a holiday and the dealership was closed.Tuesday, May 26: After numerous phone calls to the dealership, we were finally told that they changed the electrical connectors and the check engine light was now off. They also told me that their mechanic was going to “take the car home tonight and drive it around to see if the check engine light comes back on.” I found this to be extremely unprofessional and did not want a stranger taking my car home with them. I went and picked up the car after work. I received a survey from Kia regarding my experience with the Generation Kia dealership, and expressed how unsatisfactory their service was. I had to constantly call them for updates, after being promised that they would call me.I was promised a rental car one day, and then a few days later was told that they “didn’t have any loaner cars” and that they never promised one to me. In addition, the woman answering the phones at the dealership was rude, constantly sent our phone calls back to herself instead of to the mechanics, and told my husband that it was, “not her job” to see if the mechanic was available to take his call.Monday, June 15: I drove my car to work without any issues. At 5:00 p.m. I went into the car, started it up, and the “check engine” light immediately came on. I drove the car around the parking lot and found that it, again, would not go more than 5 mph. My husband picked me up and I called Kia Consumer Affairs to see where I should go from here. I expressed the fact that I did not want to return to Generation Kia in Bohemia, N.Y. due to their unprofessional antics – and after learning that the Dealership was being sued for fraud. I asked if I could have the car towed to a different dealership. I spoke with a gentleman who said that he completely understood, and mentioned that I could have the car towed to Smithtown Kia – which is where I actually purchased the car – even though it was a slightly further distance than the other dealership. He told me to, “get the car towed there as soon as possible,” and that “Kia will probably have one of their engineers go look at the car since this is the third time it’s being taken to the dealership.” He confirmed – explicitly – that this was the third occurrence, and I confirmed that it was the third time in about 5 weeks that the same issue surfaced and was not resolved.Tuesday, June 16: I had the car towed to Smithtown Kia. Wednesday, June 17: I called Kia Consumer Affairs to find out whether Smithtown Kia should be working on the vehicle, or if they should wait for Kia’s “engineer” to visit and look at the vehicle. I spoke with a different gentleman who explained that he “could not tell me either way what to do.” He mentioned that my case had been “escalated,” and that I needed to speak with my “case analyst.” He then asked if I received a call from the analyst, and I told him I had not. He told me that her name was Bernice **, and offered me her phone number.I called Bernice at 11:51 a.m. and left a message on her voicemail. A few hours later, I called Bernice again and she answered the phone. She said she was waiting to receive the “vehicle repair history” that she requested from the dealership. I asked her when I can expect to hear back from her. She said “if she gets the repair history today, and speaks to the district representative, hopefully within the next two days, they will be able to look at the vehicle.” Bernice called me at 4:12 p.m. and left a voicemail stating that she had contacted Generation Kia in Bohemia, N.Y., and they informed her that the vehicle was not there. I immediately e-mailed Bernice at the address that she left on my voicemail and told her that my Kia Soul was at Smithtown Kia in Saint James, N.Y.Thursday, June 18: I called Bernice and left a message to let her know, again, that my Kia Soul was at Smithtown Kia in Saint James, N.Y. I mentioned in the e-mail that “My car has been sitting at Smithtown Kia for 3 days waiting for an Engineer from Kia Corporation to take a look at it.” Bernice called me back at 11:37 a.m. and left a voicemail. She stated that she received my messages that the car was located at Smithtown Kia. She contacted them and spoke with Bill. She told them to do a “full diagnosis of the vehicle” and to open up a “tech hotline case” with their techs out in California for assistance if needed. She said, “at that point, once we do have a full diagnosis and been assisted by ‘tech line,’ if your concerns are not resolved at that point, we will then dispatch a field technical rep to the dealership.” She goes on to say that once a diagnosis is made and if the field technical rep is required, they can look into providing me with alternative transportation from their “district parts and services manager.”At 12:30 p.m. I contacted Smithtown Kia and spoke with Tom. He asked if Bill could call me back. At 1:15 p.m., Eric with Smithtown Kia called and said that Bernice did call them to tell them that they could begin working on the vehicle. He said as soon as his master mechanic can get to it, he will look at it. I asked him to please let me know once he looks at it. He said he absolutely will, and that he would be personally overseeing everything.Friday, June 19: I spoke with Eric from Smithtown Kia. He said the vehicle is performing perfectly, but they realize there is still a problem. He said they were working with “tech line,” as Bernice mentioned in her voicemail on June 18, and that they had been going back and forth with tech line all day long. He said they were taking the vehicle for a test drive to see if the “check engine” light would come on for them. After receiving no return phone calls or e-mails from Bernice, I e-mailed a summary of the situation to Amy **, Shamit **, Scott **, Karla ** and copied Bernice **, hoping that some of the people at Kia headquarters would be better able to assist. I received no response from anyone.Saturday, June 20: I received a call from Eric with Smithtown Kia. He said that unfortunately he did not have an update for me. The car was still performing perfectly, he was working with tech line, but the issue was not yet resolved. Eric and Smithtown Kia were extremely patient and polite and were the only people that actually called me back throughout this month-long ordeal.Tuesday, June 23: Bernice called me at 5:00 p.m. She said she spoke to the Smithtown Dealership and requested a field tech. He will “hopefully” be there in 2 days, on Thursday. She was unable to schedule the tech previously because their process is to have the dealership look at vehicle, work with tech, and then schedule a field tech rep. She did not ask dealership for rental car and put me on hold to find out if I was approved for one. She came back and said that I was FINALLY approved for a rental up to $40/day. I could get a car at any rental facility. Once repairs were completed, I would be reimbursed with a check from Kia. It would take 3 weeks to get reimbursed. I asked her when I can expect to hear back. She said if the field tech goes on Thursday, she will call and let me know. If he has to go later than Thursday she will call and let me know that as well.Thursday, June 25: I received a phone call from Paul ** who said he was with Kia Motors American Corporation Headquarters located in Irvine, CA. He apologized that it took so long for them to approve me for a rental car. I mentioned that I was told I would be reimbursed for up to $40 per day, but that unfortunately, in New York, I could only find rental cars for about $55 per day after taxes and fees. He said $55 per day was reasonable and I could go ahead and get a rental car for that amount and still be reimbursed. He mentioned that the field technical representative was working on the car – that their field technicians are highly experienced and that my car was in good hands. He said to contact him with any questions or issues.Friday, June 26: The Smithtown Kia Dealership called and said that the highly experienced field technical representative had been working on my car all day Thursday. Unfortunately, these highly experienced folks still could not find the problem, so they wanted to put a “flight recorder” into the vehicle, so that the next time my car breaks down (how reassuring), I would have to push a button and it would record the data so that they can HOPEFULLY see what’s going wrong, and POSSIBLY fix it. Because, doesnt everyone want to drive an unreliable car that at any point will break down and leave you stranded?THE END. Im sorry to say that this issue was never resolved. I got rid of the clearly defective Kia Soul and purchased another vehicle - from another company. I will never purchase another product from Kia. They are unprofessional, they dont stand behind their products, and clearly do not care about their customers safety or well-being.
The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.
I went to Kia in Chester, VA after receiving a letter in the mail stating there was a recall on my 2011 Kia Sedona airbags sensor. I was also referred from a mechanic shop who performed a yearly state inspections. I brought my vehicle to Kia maintenance for the recall and they ran a diagnostic on my Sedona. The maintenance person came to after running the diagnostic to explain that my vehicle was not having any issues from the recall and I was then charged $110 diagnostic fee. I really really believe that Kia is running a scam on this by bringing customers in with a recall warning and then charge the customer a diagnostic fee. Kia has lost my business and I will be telling everyone to stay from any Kia product.
To get a $500.00 rebate, I finance my 2014 Kia Soul (!) with the whole shebang through Kia Finance. 1st invoice came and showed the payoff amount. Sent them a check. Within a couple of weeks, got the pink slip in the mail. Then a week or so later, a check came in the mail as the payoff amount was over what was on the invoice. Very happy with their honesty. Had a Hyundai before and their manufacturer was great standing behind their product beyond 5 years... Never had a repair bill, just basic maintenance.
I inherited my parents 2003 Kia Spectra. I was driving it on the freeway when all of a sudden the right rear tire froze up causing me to have to pull over to the small shoulder in the inside lane. I immediately put on my hazards as I was still halfway in the lane. I turned the car off then back on again. I was then able to continue on to my destination. When I got into the car again to go home, it seemed to run fine. Then when almost home it did it again. I was luckily close to a Les Schwab who said it was my brake lining, which had broken in half. They said that it has been happening to 2003 to 2005 Kias, they had three just last week. I have heard of no recall for this problem, but something needs to be done about this before someone is killed. I have to have them repaired, which cost me $270.
I purchased a 2011 Kia Soul on May 24th. I have received the New Vehicle Purchase & Delivery Survey. I have tried to log on to the website to fill out the questionnaire. I get on the website but the user ID & password sent to me doesn’t allow me to access the site. I have tried to get to your main website to report the matter to your customer service department but the website comes up not found.Any ideas on how I can complete the survey online will be most welcome. Thanks.
I went to South Shore Kia on 2/3/18 after waiting over a week for an appointment. My driver’s side indicator stays lit even when the car is turned off. I got there and I had to sign for a 169.99 diagnostic fee. I asked about my warranty and the service employee said they have to look it up. At this time no one told me the warranty expired less than 1 month ago. I get a call 3 hrs later stating they have to charge me another diagnostic fee which would be 169.99 because they were not certain of what was wrong. Four hours later when I did not get a call I called in to ask what had happened and they stated they would get back to me. Another hour goes by and I receive a call that they fixed the harness in my Sorento but it didnt fix the issue, then proceeded to explain what I needed. I immediately called my husband who went down to the dealership. Like magic when he asked to see the part they fixed and why they were charging 2 diagnostic fees and 169.99 an hour YES an hour, the bill amazingly shrunk from almost 1400.00 to 185.00. If I would have went down there they would have taken 1400 dollars from me because I didnt know about cars. My Sorento is still not fixed as I now have to pay out of pocket for everything as my warranty is up. And as per Jacob at Kia Consumer Affairs I was told when I bought the vehicle when the warranty would end and they do not have to send me any notification. They do not have to respond to my complaint but it will be addressed, somehow. So I have to fix my car which I had for less than 2 years with NO WARRANTY. Also Kia Sorentos do not have fuses so something as simple as a headlight or indicator that needs to be fixed cost over 800 dollars as I need a body control module (computer) to work headlights. I may not fix cars but how is this affordable for anyone? I believe this is the only car made this way. Are we still in the 50s and 60s. When will companies be penalized for this type of behavior? I am appalled and saddened that I have to include a man in my affairs because I am not equal. And for headquarters each Kia is a independent franchise so they are not responsible for the dealerships behavior.
I bought a K900 four months ago. The fuel injection was replaced within 2 months. I dont get the full mpg. No one will repair my car. Took it back to dealer and they wont even buy it back. Im $20,000 in the hole. The manager says K900 has no value.
I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.
i have been having trouble putting fuel in my 2003 Kia Sorento. My warranty has already expired. I did get a recall letter from Kia for the fuel filter replacement, at which time I felt sure this was my problem, and since it was a recall, would be taken care of by Kia. They explained to me that the reason it was recalled was because it was not listed in the manual at all, as something to be changed every so many miles. They sent two pages to be added to the manual. My local Kia dealership did change the fuel filter. That same day, after trying to put fuel in the car, I find nothing had changed. I called them and asked them to look at it again, and took it back several days later, as they were to change another recall, known as the induction control valve, and check my fuel tank once again.They told me that a charcoal canister located in the fuel system had come apart, and I now had charcoal debris in my gas tank, which of course was not covered, and that part was $134.90, and the labor would be $199.00. I went home and went through my manual for a couple of hours trying to locate this charcoal canister, to better understand how such a thing could happen. After having no luck locating it in the manual, I called Kia, and told them my dilemma, and asked them if they could tell me where in the manual this part is located, and are you ready for this? I was told it was not in the manual, because it was not listed as maintenance! I asked well how would anyone know it was even there, if it wasnt listed. They said it was just a part that was never to be changed at any point and time. Now Im going to be out $350.00, on a part that no one knows existed, nor was ever to be changed. I write this in hopes that it will help anyone else, who is having similar problems. If your fuel spits back at you, or you have to dribble the fuel in, it may be this part that no one knew about, or was not a part that should ever need maintenance. Sorry, but a Kia is not in my future.
I went into Kia for a recall on the engine Sept 2017. On Jan 2018 the engine dies out on me. I get the worse customer service in the world. I never get calls back. I made a complaint to an employee and he tells me it will be approved for a new engine and he will call me back by the end of the day to let me know when the loaner car is ready for me. 4 days later I get a call saying they have a rental car ready for me to pick up when Im ready. I go in to find out I have to pay $200 deposit out of my pockets. I dont understand how my car engine blows out because of the recall and now I have to pay $200 for a rental car? Kia should provide me with a loaner car or pay that themselves.
Kia Rio has a rip under the passenger seat where the handle is located to move the seat. Kia calls this a beneficial feature. I call this a defect as it was not listed in the features of my car, was hidden from me, has already separated so food, liquids, bugs, whatever, can get underneath the carpet. After only three weeks, it has separated. The truth is they cheap-ed out and didnt cover it with the same protective plate they put on the Sorento and higher end models and refuse to fix it. Instead of putting a plastic plate on the Rio to protect the carpet, which has already separated and frayed, they chose to spend the money for that feature on a Sirius button that I can pay extra for. It is defective and I dont recommend purchasing a Rio. Only three weeks and already a defect! Unacceptable!
Kia has advised me recently that they had overstated the fuel economy ratings for the 2012 Kia Sorento that I purchased for my wife Barbara earlier this year. This is very disappointing to us as we bought this vehicle primarily based on the EPA mileage estimate on the window sticker. It is now obvious that we were deliberately misled by KIA. We feel like fools! Kia has proposed lowering the mileage estimate on our 2012 Sorento, only 1-2 mpg from 22/32mpg to 21/30mpg. Based on my experience, this is not enough. We are getting only about 25-27mpg highway and have done a lot of that type of driving since we bought the vehicle last spring. Reimbursing us for a 1-2mpg difference is woefully inadequate. If we knew that 26mpg highway was all we were going to get, we would never have purchased this vehicle in the first place.Every time we complained about the mileage disappointment, we were told by many different KIA personnel that we hadnt driven enough miles. Need to break in the engine and drive about 5,000 miles to realize the higher numbers, they said. Then when we passed 5,000 miles and didnt get the promised mileage numbers, they moved the bar and told us to drive 10,000 miles. Now we are at 13,000+ miles and still getting only about 26mpg hwy. This suggests a systemic issue where the entire Kia organization was involved in the cover up. The projected reimbursement of 1-2mpg for the difference between the EPA estimate and new EPA estimate does not come anywhere near making up for the difference between the promised 32mpg highway versus the 26mpg that we are getting. We are only experiencing 18mpg city and 26mpg highway, which is significantly less than the revised estimates of 21/30mpg. The proposed compensation for the additional fuel costs incurred based on 1-2mpg is insufficient and should be 3-4mpg higher. If Kia is truly committed to compensating affected owners fairly, for the unexpected fuel costs resulting from this lower fuel economy experience, they need to do more than this. As someone who spent over 30 years in the customer relations activities, I believe Kia will have 900,000 unhappy former customers who will do long lasting damage to the Kia/Hyundai brands. If Kia truly values its owners, they need to do more to make this right with them. This was the first Kia that we have ever purchased. Based on the way we feel, we will never consider buying another Kia or Hyundai product again.A car owner should have a special relationship with his vehicle. Being pleased at how it looks when he approaches the vehicle and fully satiated with how it performs when he is behind the wheel. However, every day when I drive our Sorento and watch the mpg readout on my dashboard consistently running 3-4mpg less than the revised estimates, I am overcome with feelings of buyers remorse and I feel deceived all over again. In addition, the proposed remedy does not address the negative impact on the value of our Sorento. Right now we feel duped, would never buy another Kia or Hyundai vehicle again and will tell everyone we know that they should not ever trust what Kia or Hyundai says.If Kia really wanted to build long term, trust-based relationships where customer satisfaction is central to their business, they would increase the proposed compensation. Apologies and regret wont cut it. I have significant regret at purchasing my first Kia product. If Kia is fully committed to doing everything to resolve this problem and want to make things right for those affected, increase our compensation.
I purchased a KIA Sorento in 2013. It was brand new. In 2017 at about 30,000 miles, it started producing a lot of blue exhaust. It continued to produce the blue exhaust, so I took it into KIA Roseville to get it serviced. They changed the oil, did regular maintenance, and checked out the problem. When I went in to pick up my car, they said everything was fine, and there was some sludge, but it should work its way out. They also told me to call them if the problem persisted. The problem did persist, so I called KIA Roseville, and asked if I should bring the car back in. They said that the problem was probably caused by the sludge, and that I should just continue driving on it to work the sludge out. Well, I kept driving on it, and even drove from Sacramento to San Diego. When I got back from my trip to San Diego, my car started making a strange noise. I called KIA, and made an appointment to get it checked out again. I took my car in, and this time they told me my engine was about to fail, and that we needed to replace it. They also said that KIA would probably not cover the warranty, because we were missing some of our maintenance-receipts. They told us that there was excessive sludge. What kind of car gets excessive sludge in the engine at 30,000 miles? Oh, and mind you, I never had one warning light go on in the car. Well, it turns out this problem with KIA Sorentos, and other models, is happening everywhere. I have found hundreds of views with the exact same problem.
1 week after purchasing a new 2014 Soul we took it back with concerned with a really bad bog when trying to accelerate. At that time we was told by Kia of Dayton service center said that that was just the way they were. Being an ASE certified tech for over 35 years experience I was not too happy with that answer basically saying that their vehicles all run like crap and this was normal. Then my wife tells me that the transmission started to get hard to shift. Now this is at 7500 time for our first oil change, so we take it in for our first oil change and check about the transmission.After 1,200 dollars later they said damage was due to my wifes driving and would not warranty anything. But the funny thing is that our 2003 Saturn Vue has 139,000 miles on it. Ive taught my daughter how to drive it and my wife drove the car everyday and has all original clutch in it. So you tell me if a person can drive one stick shift car for over 10 years and a brand new Kia Soul 7 months and needs a new clutch. Just ask yourself how good of a vehicle did Kia build. Well I would not trust ours to take out of town. I mean would you put your family in a car that has been broken since new? Of course not. So I did what I would advise every other Kia owner do the same - go buy a real car.
All I can say is if you get a Kia, pray that nothing ever goes wrong with it and that you need to deal with Corporate Headquarters. They are the most irresponsible and useless group of people I have ever dealt with. I had a recall on my car that was unsafe to drive. After over a month of back and forth where I was told the part was ordered and it was not, and then I was told I would get loaner car and then I was told I could not get a loaner car and that I would have to be reimbursed for renting my own car. I spent almost $650 for a rental car for a week and a half plus having to UBER to and from the car rental place. On December 21st, they approved my reimbursement and told to allow 30-45 days for completion. On January 27th (31 days later) I contacted Kia to find out the status of my reimbursement. I was told on January 28 (32 days) it was in final review and would be processed shortly. After receiving and hearing nothing, I contacted again on Feb 5 (40 days) and have since had no response. It is now Feb 12 (47 days) and I have yet to receive reimbursement nor any response from Kia. I spoke to manager, Brenda ** at Kia today who also told me that the reimbursement is still processing and she would follow up with me. Brenda did not follow up with me so I had to email her 8 days later and she told me it was still being processed and she requested it to be expedited (I thought this had already been done?). Now it has been another 5 days since she responded to me. I am going on 66 days since my reimbursement was approved with no check and no ETA of when I will get it.I have filed a complaint with the Better Business Bureau and Kia just responds stating my case is being worked on and to work with my case manager. And to note, my case manager, David, if he still is my case manager, hasnt responded to me since January 28th (28 days ago). This is insane. I just want my money. I have been charged 2 months of interest on my credit card now and still they cannot even tell me when to expect my check. I WILL NEVER EVER BUY A KIA AGAIN AND REGRET BUYING THIS ONE. KIA IS A JOKE.
We have owned a 2012 KIA Sorento EX for four years. We have enjoyed the car and taken good care of it... hoping that it would last us for years. Last month our engine suddenly seized up and died as I was driving home from a routine shopping trip. The engine was still under warranty coverage and we had taken our car to the KIA dealer for recent maintenance and an oil change. After having the car towed to the dealer we were told that our warranty coverage was denied because we had neglected the car. We were aghast and suspected poor maintenance on the part of the dealer so we complained to KIAs customer service. They assigned us a customer number and investigator. It has been a month and we cannot get a call telling us where the investigation is going. KIA apparently does not want to honor its warranties for big issues. We tell everyone we know not to buy a KIA!
Leased the 2017 KIA Niro EX Hybrid car on Sunday and drove home 10+ miles. Odometer had 15 miles on it. Left the car in the garage for two days and attempted to drive it early Wednesday. Backing out of the garage and was steering onto the street when the power steering warning light came on and steering was very difficult and noisy (growling) - vibrating while turning the wheel itself. Pulled back into the garage and all warning lights came on. Shut the car off and retried several times. Waited with the car idling. Battery warning light came on. Let the car sit and looked in the manual for answers. Tried backing up again and all the warning lights came on again, and steering was again very difficult. Drove back into the garage. Called the roadside assistance number and the flatbed truck took the 2017 KIA Niro EX back to the dealership. The tow driver had much trouble getting the car out of the garage and maneuvered onto the flatbed. This is a serious safety issue to us because the car could barely steer. Received call from service at KIA Cerritos saying power steering motor had to be replaced and that Korean engineers were flying out to look at the car personally. Still do not have a car, but we are in limbo now about the brand itself and are looking again at Toyota.KIA of Cerritos - a very short description of our encounter before and after. Salesman said we could have leather seats in the base model, that it takes about an hour. When we went through the agreement, he instead was selling us a 35k vehicle. I asked, how did we go from 22.5k to 35k. He wouldn’t show us the numbers through the whole process. We were very pressured to take this vehicle, and the salesman kept referring back to a ‘pre-delivery’ inspection, which seemed odd - like something was wrong. Keep in mind, this is the shortest version.After the KIA Niro steering failure and the tow truck delivered the vehicle, I had to sit through several more interviews at the Cerritos dealership, being shuffled around from office to office all afternoon, much like the initial sales day. A Head of Sales man told me the General Manager said no to my request to return the car and unwind the deal of less than 72 hours. I was going to just leave, and then I went in to confront the supposed General Manager. He said, No, Im not the General Manager, Im the Service Dept. Manager. Then he took me in to see Joe **, the real General Manager of KIA of Cerritos. The conversation with the Cerritos dealership General Manager, Joe **, was very short. He simply said he wont buy-back because its now a used car with 30 miles on it. He said he wont call back the DMV title in our name.I left the dealership and the car, which I still hadnt driven myself, in the service dept. to be fixed. When I got home I called a ‘lemon law’ consultant. He was very knowledgeable and said the dealership wouldnt have filed with DMV yet as its too early and that its usually done weekly or monthly. Remember we had the car less than 72 hours. It was late Sunday when we drove the car into our garage, and the next day was a holiday, President’s Day. So, that left Tuesday, and I attempted to drive the car Wednesday at 4am. I had also called Kia Motors Finance and they told me they couldnt find the VIN number - we had no account on file yet. In their opinion, there was no real reason for us not to be able to walk away and find another car. And of course after this, another dealership. We are still in limbo about our lease with KIA and the return of our brand new 2017 KIA Niro EX Hybrid.
I signed a contract and paid $3000 cash (debit card) down on a 39-month lease for a 2012 KIA Sorrento for a monthly lease price of $299.95 per month. Contract signed 12/28. Scheduled to pick car up next day, 12/29. On 12/29 late morning, they inform me that the price of the car has changed to increase another $27 per month to a $327 monthly payment. Their reason was they could not get finance company to bump me to the tier we needed. I had a contract signed and a handshake at $299.95 per month, then they change their mind the next day and add $27 to the deal. I want them to honor the contract we signed. They now want to cancel the contract because I won’t agree to the new price.
I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.
I have a 2011 Kia Sorento that acts like it’s not getting fuel or not changing gears. I took it into the dealership for this and they changed something in the shifter. For a few weeks it seemed fixed. When it began to act up again I called dealership and was told that I had brought my car in for a different reason and now that my warranty was up I would be required to pay for any service that I had done. I was asked what kind of light was coming on when the car acts up. I told them that no light comes on. Then I was pretty much told that I was stupid. If my car is doing like I was saying then there had to be a light on. My car just gets worse and worse. Sometimes it’s going along fine and then the rpm jumps to 5 or 6 and the car acts like its down shifting and doesn’t want to go. Then the rpm will drop below 1. Sometimes when you take off from a stop sign or traffic light it shifts really hard and makes a clunking noise like the transmission is going to fall to the ground. I too like a lot of others, chose the Kia for the great warranty, but when the dealership is always saying there’s nothing wrong that makes the warranty useless. Just because I’m female doesnt mean I’m stupid. And I dont like being treated that way.
Two weeks ago we purchased a new 2014 Kia Soul +. And less than 48 hrs/200 miles later, a loud clunk noise occurred at 45 mph, causing the vehicle to jump, and thereafter was stuck in 4th gear. The dealer replaced a computer module that controls the transmission. Had to drive a loaner for 5 days then got repaired Kia back... Within 24 hrs/60 miles, the same clunk, again stuck in 4th gear. The service dept guy told me there was nothing for them to look at unless the check engine light was on.. so I continued on to work, driving 45 mph on 4-lane highway for 35 miles :( . The check engine light did eventually come on. Back to the service dept, where they said they needed to reset the system with the new module. After another 2 days of driving a loaner, picked up the (repaired) Soul within 36 hrs/70 miles, another clunk and stuck in 4th gear. I should mention that the clunk feels like the equivalent of driving over a speed bump at 45 mph.. it jars the entire vehicle and causes me to have a startle response.. I believe there MUST be damage occurring. My Soul+ is again back at the dealer, for what the service guy said would likely be several days.. He also said he had no idea why it was malfunctioning. I believe the dealer should replace the car.. It was NOT sound when I bought it.. I dont trust driving it not knowing when it might malfunction again. If I happened to be in heavy traffic when it happens again, I could very well have an accident due to the startling nature of the event. I am paying for a brand new vehicle purchased 13 days ago, that I have driven for less than 5 days AND in Illinois. This vehicle is nearly covered by the Lemon Law.. just one more failed repair attempt and were there :(
Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.
2013 KIA RIO5 SX, 77,000 miles. August 6, 2018. Driver side passenger door, electric window would not go down. Took to KIA dealer & found out the sound barrier material that was glued to inside of door was falling apart & jamming window. Dealer checked all 4 doors & found the drivers door sound barrier material was also falling apart. Dealer said no replacement is available. Dealer removed sound barrier material in drivers door and driver side passenger door. Mileage is over the 60,000 mile warranty so I was charged $186.03. I called KIA 800-333-4542 & opened case 12821760. KIA said car was out of warranty & there is nothing they can do. This car is well maintained & never in an accident. This sound barrier material should not have failed in under 5 years.
Kia Soul 2014 is a sham!!! The gear transmission in this car is nothing to write home about. The car is slow to accelerate, jerks back then forth into gear around 20-40 mph. My battery died less than 1yr 6months into me owning the car. Theres no cd player in the car which is truly the least of your worries. DO NOT BUY KIA PRODUCTS! YOU WILL SURELY REGRET IT.
I have a 2015 Kia K 900. It was 8 months since I purchased from Kia Escondido, I had about 5k miles on it when I was hit on the driver side at the rear quarter panel/back passenger door. I was pushed into a center divide and my entire front Qtr Panel and front end was demolished. NOT 1 AIRBAG DEPLOYED!! I called Kia and their engineers went out to study/test/read the circuit board to get all logistics at time of impact. They went to investigate the car more than once (car was at the auto body shop) and Kia would not release the car to been inspected by my Mercury Insurance to assess damage. The car sat at Tag Collision center for 51 days before they let Mercury assess the damage. The car was totaled out by Mercury and the engineers from Kia said that the airbags did not deploy because there were not enough factors involved for them to deploy. I personally was more concerned that considering where and how I was hit that if I had passengers in the back seat that there would have been skulls hitting the door window (place of impact). I figured that Kia would want to know in case they needed to do a recall on the K 900s to protect lives in future accidents. Kia did not allow me to see the report or tell me exactly what factors were involved to as why the airbags did not deploy. But the whole thing raised a red flag when they kept telling Mercury that the car was not ready to be inspected??? Im just a puzzled and concerned consumer who received no answers but instead a big storage bill from Tag Collision, no thanks to Kias control of when Mercury Insurance could do their job in a timely manner. Kia offered to sell me another K 900 but I just cant considering I would not feel safe or maybe be as lucky to escape injury if I were to get into another accident where if the airbags did not deploy and was extremely hurt instead of protected. This is for Kia to take notice and for there to be a record that Kia not only knew of this airbag situation but that there was an investigation done and a report on file (just in case there are future issues with consumers regarding this topic).
There was no spare tire with the 2015 Soul Kia I purchased on 8-1-2015... I am very apprehensive driving any vehicle with no spare tire. I did not realize the vehicle did not have a spare tire till after the deal was concluded. I did not think any auto mfg would issue an auto with no spare tire. I have owned 2 other KIAs... well pleased with them. I am pleased with the 2015 SOUL but I cringe riding around with no spare tire!! You are putting an unwarranted burden on owner and/or driver of a vehicle with no spare tire!
I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!
I owned a 2016 Sorento. On May 12, 2019 it inexplicably caught fire. It was towed to the dealership where it was purchased and the service department immediately took responsibility after inspection and since it was still under warranty they were about to begin repairs. Later that day, I was called by the Kia corporation in California (I live in Texas) and asked to give my oil change records. I normally dont keep my records and only had a few, but 2 of the last 3 had been at the dealership and the dealership had just done my Texas inspection 3 weeks prior to this. About 4 days later, Kia called and said that they would not cover the cost of repairs because I didnt have enough recorded oil changes. Our insurance couldnt pay because it was also determined by them to be a mechanical defect that was Kias fault. It was not anywhere in my warranty handbook (or any of their handbooks) that I was supposed to keep my records. I asked the lady (Ashley) about that and she said that it was implied. My father in law is a mechanic and sometimes changes our oil and his too. I wasnt sure why that oil changes would even matter if a vehicle caught fire. I am 51 years old and I have paid off and traded in multiple vehicles including 3 Kias. I owed over $9,000 on this Kia which I had to roll into my next car because the repairs were going to be $11,000. (New engine-minimal body damage).I have been blessed that this did not cripple us financially; but if we were younger and still struggling, it could have destroyed us. One of the reasons that I had purchased the Kias was because of the 10 year warranty. I feel that Kia was looking for any way to get out of their responsibility to pay. Kias own service department had already taken responsibility. It is most disheartening that some segments of society have turned to this. Needless to say I will never purchase another Kia again and if you do, be cautious on the warranty. They are not a trustworthy company at the corporate level. Since our incident, I read in consumer reports of over 290,000 other Kias spontaneously catching fire. I will continue my disagreement by bringing a lawyer into it.
Blown rod with only 66000 miles. They said not covered because used car would not help with the replacement cost in anyway.
I have been dealing with the same issue for 2 yrs when it was under warranty and my car is still not fix - I have a 2009 Kia. Now that the warranty is over, I did purchased an extended warranty which I cant even use cause the dealer tells me different stories so my extended warranty will expired already and they are giving me the run around scenario. So over it but this made my decision to buy a Nissan. I also own a nissan - best customer service ever.
Blown motor at 89,000 miles - Engines started burning oil all of a sudden. Dealer says it needs a new engine for $5k. I cant afford it. This car is driven by a grandma and this should not happen. Many other Kia models and years have similar problems and theyre covered by a recall. Why not mine?
So I bought a car back in 2014. I was happy, after years of looking for wheels, I got some! It was a 2012 Kia Rio for 12000. I didnt want a car but the salesmen said that I could get a car and in 6 months come back and get a truck I wanted at a lower payment. So in 6 months I came to find out it doesnt work like that. So Im stuck paying 371 for a car I didnt want. Well 2 years down the road, I hit hard times. I lost my house and it was just mayhem. I tried talking to them and they said they would give me an extension after paying 2 months for a 2 month extension. So I borrowed the money and called back when they told me to. All I got was a robot who would hang up if I ever asked for a person. This would go on for a couple of months of doing the same thing. Then they gave me a consultant who wanted to help. Heres another two months I again borrowed for the last time I could. He said call back in a week. Call him he said.I did with the number he gave me when he told me to call. When I talked to him he acted like he didnt know me and directed me to someone else. There was nothing to do. 5 months in and they told me that I either needed to give them 2 months for an extension or they will take it. I said I cant pay. They said its registered as a stolen vehicle. I told them where to get it they said my address doesnt exist. I told them I brought it to my job. They said they were going to get it with the police. Still sitting there for 2 weeks now. Do not trust Kia. They will take your money and never help you. Be very warned.
2012 I purchased Kia Ceed 29,000 miles from Kia garage with one previous owner. Issues with the gears stiff, failing to engage the garage and web info said this is normal. The problem increased. Car became unsafe to drive. I requested the garage to investigate. The garage has now confirmed the clutch and flywheel (plus) other components have broken. Kia head office has refused to fix the car under the warranty stating wear and tear. The garage is refusing to do the work - cost of repair is 1000. The garage is also stating this kind of failure happens with low mileage. Head office stated poor driving caused the problem. As you can gather I am not impressed with the service provided by Kia, or the car! Has anyone else had a similar issue, or could offer advice?
I have had my car in the dealership on several occasion. I have a 2014 Kia Cadenza. A very elegant car but it is misfiring and it vibrates like crazy on a cold start and a hot start. The service advisor is always nice and polite. But the service on my vehicle is horrible. Kia knows my vehicle is misfiring and vibrating like crazy its to the point where it Im moving in the car too it vibrates so bad. I work for a Kia dealership and if Kia tech will do me like this they would do anyone like this. I would not recommend anyone to purchase a Kia Cadenza. They are garbage. They look good on the outside but rotten on the outside. And I know they are trying to wait until my warranty go out so I would have to face this problem myself.
I have to do work on my car from time to time. The last car was not safe for my little one to ride in, so I went and bought a brand new car. I thought that buying a NEW car, I would not be getting someone Elses problem! In December, my car started needing a jump, then it ran good for a while and then I heard a clicking that sounded like it was coming from the battery area. It has started blowing out air when the air is turned off. The clicking and blowing air seems to come together. Now I hear this while driving. I am rethinking buying the NEW KIA Rio for the safety of my child. Dont worry now there is a popping noise coming from the wheel area? If anyone has any thoughts or ideas, please help! Im the first owner but KIA says they are not sure what it is and Ill have to pay. HELP, please from a loving mother to another loving parent, grandparent, or anyone kind enough to help. People are buying these cars for their family, wife, or kids and it looks like they may not be safe for anyone. I think it is safe to say no KIA I have ever seen gets the gas mileage they claim. I paid off my car but do not plan to buy another KIA no matter what! Please stop buying or try to stop them from selling before they kill people with these unsafe cars!!!!!!!
One of the best cars Ive ever bought. It drives so good and very comfortable seating. It has the best warranty on the market (10 years) and for half the price of other vehicles that are similar in style and performance I am very pleased with my Kia Sorrento. It is a great SUV for our family. Go test drive one and see why there are so many Kia Sorrentos on the road today. I paid $23,000 out the door for a brand new 2018 SUV. I did a lot of homework and bought at a good time saving over $10,000 on my vehicle. I would definitely recommend buying a Kia. Im happy with mine and will be buying another one soon in the future.
I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) because it was my first Kia. I wasn’t sure if I would lease again from them. Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my cost $750 end of lease fees. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage. When I called the company to file my claim. The paperwork & brochures were from. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later. This company didn’t make it right. Which tells me a lot about How they care about their customers. All I asked was for $250 of additional cost. The other monies I would have had to pay regardless. Don’t buy Kia!!!!
At 68K, the engine had knocking. Trip to dealer revealed failed main bearings. Unfortunately I paid to have the engine replaced. 2nd Engine failed at 71K.
Small compact, good on gas, runs and drives great. Would purchase again and would recommend to anyone else to buy. Great sales man. Explained the whole car and left no stone unturned. Its a third row seating but still small, gets great gas mileage and runs smoothly. All around great car. Good business. However, I wish it was cheaper on price, have an extended warranty to longer than twelve months and better service plan.
My 2011 Kia Sorento has been a disaster since day 1. I have replaced every door on my Kia Sorento, and now my engine has failed. I have full service history but Kia are saying that it was due to lack of care because there was only 1 1/2 of oil in it when they took it apart. Now I am no mechanic but I’m pretty sure a lack of oil is more likely to be an engine problem rather than a lack of care issue especially when the oil was checked by a car garage 8 weeks earlier before its MOT. Kia’s cars and warranty are a scam. Do not buy Kia. Google Kia Engine problems and you will see why.
Our car was totaled in a wreck on 12/15/13 and the insurance company has done everything asked of them and Kia Motors Finance KMF (Louis, Jenny, Ms. Palencia (sp?) and now a Mrs. **) have promised on on several different times that a letter of Guarantee would be faxed over to the Insurance Company so we can get this settled and we can finally get a new car. They then fail on their promise every time. Now they are using the holiday (MLK) as an excuse as to why it hasnt been done when weve been waiting since 1/14/13 (which is when the insurance co sent the evaluation to KMF). NEVER WILL WE USE KIA MOTORS FINANCE AGAIN! They do not care about their customers, they only care about $$$. Very sad!
Im still dealing with the issue with the dealer, corporate, State Farm and the auto body place, so Im not going into detail yet. But my car has 79k and it had a bad engine and no one is willing to help or honor a warranty. Many more details to follow.
I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.
I am still waiting for the Kia branch in Johannesburg, Meadowdale to let me know whether reverse light switch of my Kia Picanto will be replaced as its torn and beyond economical repair. Rochelle, the service advisor, promised me she will keep me updated within the next 3-4 days. My car went in last week, Thursday, for handbrake and starter repair. I phoned today after a whole week waiting to hear from Kia Meadowdale. And apparently, Rochelle is still waiting to hear about the warranty on the switch. Why is something so small taking so long to get feedback on?
I have a Kia Sorento. Since day one, I have had issues with the airbag lights coming on. The clock spring has been changed six times and now is on again. Kia will not admit that there is a problem with the car and will not do anything about it. I am concerned for my safety should I get in an accident. After six times, one would think that the car has issues and they should repair it.
I am disgusted with the Mr. Sandman Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!
I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.
Purchased a 2016 Kia Sorrento with only 49,880 miles. Carfax said it had 30 days and over 10,000 miles of powertrain warranty. Needs a engine and Kia is stating that their internal date was different and I was 2 weeks out of time but the Kia was at the dealership for a week and so I called to ask for some help. They said that they have a goodwill program since it just ran out but only in their internal system which I have ask for that info and had no response, and as you see by the 1 star they do not want to help in my case....
Our 2014 KIA Sorento audio volume speed control doesnt work when the vehicle accelerate, we have to keep adjusting the volume both when we are at high speed (highway) and low speed (city). The Kia dealer didnt find any fault, so they took the car for a test drive and compared it with other new SUV and they said they noticed that the volume changed barely, but so small (or low) that anyone barely will notice that the volume adjusted itself, and they said without KIA directed them to do something, they cant. So they told me to call KIA and explain the problem and thats were the unwelcome and the frustration came in: I called KIA to explain the problem so I can have a better understanding of whats going! Everything was going okay til I mention the complaint about the volume and she became very angry with me and started to speak very loud! She asked the name of the dealer and the name of the person handling the repair etc., and she said if the dealer said the SUV is working normally then it is. So I tried to explain to her of what the dealer did and how they couldnt diagnose the problem, but she became so angry with me all of a sudden that she was very hard to talk to! So I thank her for her NO HELP and hang up.I am frustrated with this because I found out that I am not the only Sorento owner with this problem, and the way she was on the defensive, Im pretty sure she has heard about the problem. I have a 2001 Chevy Impala and it has that audio volume speed control feature and guess what??? It works flawlessly and KIA cant make the same system work on a 2014 model?? Really. I want KIA to look into this problem and update the SUV systems.
We bought a 2013 Kia Sorento from Keffer Kia in Mooresville, NC. This car had 37,000 miles on it and it was burning oil. We took it to Keffer Kia and Kia recommended an engine change. We have a warranty that we pay for and Kia refused to cover it. These people are scammers they take your money and give you nothing in return. Kia wanted us to pay over $200.00 just to find out what the actual problem was so they could deny it. Never buy anything off of these people.
First off - I bought this car not knowing that a set of 4 tires would cost me $900 or that a set of brakes would be nearly that much. The paint came off of the shifter knob almost immediately, the finish came off both the front and back emblems shortly after, and the rims scratch so easily all you have to do is THINK about a curb. That being said I DID love my car for a long time and it was very babied. Oil changed every 3k to 3.5k, but at the last oil change something happened. I have no idea what, but ever since then it has leaked oil. I took it back to the oil place twice. Both times they said it was the gasket, put a new gasket on, washed the oil off the underside of my car, and sent me on my way. STILL leaked.I then made an appointment at the Kia dealer. Well not just any mechanic can look at it, I had to have a master mechanic look at it. This involved me dropping it off on a Saturday, picking up a loaner, and then picking it back up on Monday after work. Well after $170 for the diagnostics that HAD to be done to determine the problem I was told that the oil place had not tightened the plug properly. They tightened the plug, topped off the oil, washed the underside and sent me on my way. One week later I leave for work to get a call that there is a big puddle of oil right where my car had been parked!!! So I message the dealership online saying that I can not call them - long distance calls are a no-no at work. I ask them to please have the service department call me ASAP as my car was just in but is still leaking OIL! 4 hours later NO CALL, I message again. 2 more hours later NO CALL.I am seriously at the end of my rope with all of this and here is the bit that just puts the icing on the cake... while it was in for the oil leak I decided to have tires put on (I opted to do two now for $400 instead of the whole enchilada at once). WELL I picked up my car and went on to run errands. After one stop I was walking up to my car and noticed that there was a strange and very new crinkle underneath the drivers door on the frame area. I thought how strange and decided to look at the other side... same thing!! So the only thing I can figure is that at some point during that POINTLESS service appointment they drove my car onto the lift incorrectly causing compression-like dents under my driver and front passenger doors!!! Oh and my backup camera conveniently fritzed out right around 70,000 miles - I cant remember what the exact mileage is that the stereo/navigation is no longer covered by warranty, but I do know that mine no longer is and it is $500 for a new one!! I am beyond disappointed with Kia - the car, the dealership, the customer service, all of it!!!! Boooo!
I am a disabled American who must walk with a cane. Today, a kia thug as a service manager manhandled me for complaining about not being able to get a new kia key for the third time in as many months. Hell hath no fury as the legal recourse of an abused third time owner.
Think twice before get a Kia. “Did you have a gun pointed to your head when you signed the lease?” This is what the General Manager a Kia Internationals in Orland told me after some argument about the whole process with this dealer and how dishonest was the process. I agreed with sales people about buying a car advertised by a price. All good until go to finance and they say, I can’t give you that deal unless you do a lease which was never the agreement. I did sign the lease with certain “assumptions” that they said yes so I would buy the car after 3 months lease and later find out that it was not like that at all. Trying to resolve the situation somehow he tells me something like that above and “I am not just gonna sit here hearing you complaining”.Guess no matter how reason you are, a place that treats you like that doesn’t deserve to get your business. As soon they make the deal they don’t give you proper customer service including Kia Usa that I tried to address and they say they can’t do anything because they are not the owners of the dealer. Never had a Kia before and will be last time after this horrible experience.Joao **
2013 Kia Optima Recall: My car was checked and determined to have the issue with metal shavings in the engine. They have arranged for an immediate loaner - even though they do not know when they will have an engine for me. I asked them what the new warranty will be for this new engine and I cant get a clear answer. Will it be the full 100,000 miles which only seems fair? They said they had heard that it might be and extra 20,000 to 50,000 on top of the original warranty. I would have thought that they would have had that detail worked out by now.
I leased a 2019 Stinger GT after turning in my Optima a year early. I leased the car on 12/18/18. Within the first 30 days my rear defroster made a popping noise and shorted out. I took it back to the dealership and they supposedly fixed the issue. On May 14th on my way into work the car made the same noise. I called the dealership to have it looked at again. I got into my car after work, within a few minutes I could smell smoke and pulled over on the side of the highway. I opened the hatchback to see the rear defroster compartment melted away and then flames shot out of the hole. Within 4 minutes the car burned down to the frame. A formal investigation was completed with my insurance company, Kia, and the NHTSA.Kia accepted responsibility for the fire. They bought the car back from the insurance to hide a fatal flaw in the car. After weeks of failing to return numerous calls and emails to Kia attempting to understand what the next steps are, we finally received a call stating that they were willing to reimburse us for the contents in the car- WHICH THEY HAVE to do. After several more phone calls and emails, a supposed manager named Jeff **. contacted us (of course they have no email address, last name or phone number). After going back and forth he offered to refund us the $2000 we put down on the car only 5 months earlier stating it was the cost of ownership! After asking we found out that if we accepted, we would have signed off our rights to any future actions. The fire department told me the only thing that saved my life was that I can a full tank of gas so it did not blow cause of the lack of fumes. I was minutes away from picking my 6 year old daughter from school. The fire started right under where her booster seat was. Do not buy this car as it can easily kill you.
Theres a reason Kia and Hyundai have a bad rep around the auto world, and reliability is a pretty good contributor to that image. Bought a 2010 Sorento, not even 9 years old and at 60k miles suffered catastrophic engine failure. At first, engine stalled due to faulty MAF sensor, managed to bring the car back home in limp mode around 3 miles. Replaced it, started it up and after around a minute car starts shaking violently and oil spills out all over the floor. Lifted the engine to see if there was anything that could be a done and a piston had completely destroyed 2 cylinders. Called Kia about this and would cost more to repair than the cars worth. Had a very similar experience with a 2006 Optima, however bought that car used at 70k miles so it wasnt as big of a loss. I guess Im the idiot for thinking Kia/Hyundai reliability would have changed in that 4 year gap. If you want a car to at least 100k miles, stay as far away as humanly possible from these brands.
I bought a brand new Kia Carens in September 2009. From the start I had intermittent problems starting the car. At each service I asked the workshop to check the problem, and was consistently told that there was no problem. 2 weeks ago the car would not start at all. I bought a new battery, which helped for 1 day. The car was then with an auto electrician for 3 days and he could not find a fault. Eventually a key code showed, and with the spare key the car started. That only worked for 2 days. I then took it to Kia and they diagnosed that the electronic communicator from the key to the motor is faulty. How come they diagnose it now, but could not diagnose it for the past 3 years?? They wait until the warranty expires!! The quote to replace it is ZAR22,000.00!!! That is ludicrous. Is this a problem that anyone else has experienced with Kia?
Why is the front passenger seat in a Kia Sorento about 4 or 5 inches lower than the driver seat? Granted it is a stationary seat but it feels like you have shrunk 4 or 5 inches when you sit in it compared to the driver seat? Also can this be changed???? Also the engineers who stopped putting the turbo charged engines in the Sorento and the 3rd row seat as a must have was not thinking clearly!!! Gerald **. Owner.
We took ownership of a brand new 2019 Kia Niro EX on 1/30/19, it would not start on 2/1/19. A tow company employee came by and took out a porta start battery jumper, hooked it up and the vehicle would still not start... It was put on trickle charge overnight and the battery was fully charged on [AM] 2/2/19 but same problem persisted... Resolution = have it towed in, no vehicle to use in the interim (UVO message says were closed, bye and roadside response says they do not deal with anything other than getting the vehicle hauled in). I have a hard time wrapping my head around what happened. The dealer says UVO should/can help but, unfortunately, if you need rental assistance and it is the weekend--- it appears you are out of luck (vacation with family/friends!). I think KIA needs to retool their customer relations department. Last KIA I buy and I will be sure to relate my experience (with no exaggeration) to those asking me how do you like your new car? ...Oh, do you mean the new (219) KIA Niro EX we bought on Wed and on Friday we had no vehicle to use, no communication/help except a tow company suppose I was out of town with my family... Cant make it up! I could go on but would rather focus my time on laying out my experience with KIA, which I will do. I would be more than happy to send documentation to anyone who is interested/in need of it.
The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!
I bought a 2012 Kia Soul. I bought a new car because I live up north where the winters are cold. So I wanted a new car with a good heater. I dont have that in the Kia Soul. The temp gauge in the car drops and I get cool to lukewarm air. I have taken it to my dealership and they had it almost 2 weeks and nothing. They keep telling me it is normal. I have had several cars and none of them had them temp gauge drop and get warm air or cool. I was told that Kia put in a larger radiator than is needed for this size car and they wont do anything about it. If this is as hot as the Kia Soul gets, then Kia should not be selling it up north where the winters are long and cold. As anyone else had this issue.
I brought the car to the dealer with what appeared to be a wheel bearing problem, 98,300 miles. It had been a great car. I followed all maintenance according to the service manual. They called me back 2 days later and said it was internal transmission damage, manual transmission. When was the last time somebody heard of a modern manual trans failing? After getting the runaround for almost a month, they tell me that I should have been following the severe service schedule because I live in New York. The car has had an easy life, well cared for and garaged. So, Kia warranty isnt worth the paper it was written on in the manual. The 10/100 powertrain warranty is a scam. Warning, if you have a Kia, ignore the service schedule and follow the severe service duty schedule. That way, they can deny your claim later because it was used in severe service.
I purchased a 2018 Kia Stinger the end of June 2018 and have had nothing but grief since the purchase. Presently the car has 3200 miles on it and has been in the garage multiple times. Ive made several trips to the dealer for a trunk rattle in which they had to put shims in the slam block in the hatch to resolve the problem. Then it was back in the garage because the interior lights quit working. And several weeks ago I backed it out of the garage and shut the car off for a brief time waiting for my husband to get into the car and when he went to start the car all the lights started flashing and the car would not start and the car would not recognize that the key fob was present. I immediately called the Kia dealer and the service manager went home for the evening and no techs available but was advised to have the car towed to Kia or call roadside assistance. This episode caused us to be late for an appointment. To make a long story short the battery had to be replaced the next day interfering with plans that were made for the day. Today my car is @ the dealership once AGAIN for them to monitor a violent jerk in the car which has occurred several times and was told the fuel pump will probably need replaced! They will be keeping the car for several days. Id like to note that I have to drive 35 miles one way to the Kia dealership. A new car is suppose to be a pleasurable satisfying experience and an investment in my hard earned money. This experience of owning my first Kia has been a nightmare causing me inconvenience, stress and grief. I regret the purchase and it was not a cheap purchase. No vehicle with this amount of mileage should have so many issues like I have had. Im making payments on a car that sits in a garage being repaired every month. I often wonder how much this unreliable car will cost me in the future when warranty runs out. Id like to note on the positive side that Kias service department has been awesome through this ordeal and has expressed concern and understanding with my frustrations and their customer service at Team Kia in Johnstown, Pa. is first class.
I bought a KIA Rio because I needed a car and first they charged me way too much around 10,000 dollars for it when it had 55,000 miles on it and on Kelly blue books, it only cost 5,000. I had it for a few days and the starter went, they fixed it but then about 2 weeks later the starter went again. This little car has problems kicking into gear as well. To me it is not a safe car and when driving it I feel as though it is a deathtrap. I will never buy a KIA ever again, I would like to get rid of it but unfortunately I am stuck with a payment. So if anyone knows how I can get rid of this junk car, please let me know. But KIA is definitely not safe rated for me.
If you have a Windows Phone do not buy a Kia. They do not have an APP that works with the UVO eServices - customer service of UVO cannot help you. The best way to fix the UVO problem for Windows Phones is for Kia or Microsoft to produce an APP. It shouldnt be so difficult and it should not cost that much. When they sell you the car they do not tell you that they only have apps from Google Play and Apple Store but none from Windows.
After purchasing 40k car, I did not receive customer service that I expected. My concerns (edge guards) were ignored by service three times, sales manager failed to make sure all my issues were settled. My new car experience was ruined, and I still feel unappreciated.
I bought a Kia Sorento based on their claims of safety and all the airbags they have. In Dec I was in an unfortunate accident. Luckily my children were not in the vehicle. I was hit from all sides by multiple vehicles. NOT ONE AIR BAG deployed. The passenger side doors were on the seats and the frame between the front and back seats was split in half (right where there is an airbag). Kia said that in this situation the airbags are not designed to deploy when hit in that fashion. So they are claiming no fault. The vehicle was totaled. If Kia is so safe with all their airbags and I was T-boned and hit from all sides then what type of situation do you have to be hit in in order for them to deploy. DO NOT TRUST THEM.
I brought my 2009 Kia to the dealership for a free upgrade on the covers for the back of the rear seats. And they also completed a free ECM upgrade according to Kias recommendations, without consulting me before doing so because Kia states that they have the right to do any and all upgrades without asking the owner of the vehicle while the vehicle is on their property and being serviced. I wouldnt have stopped them before or after, why should I, any free upgrade for my vehicle is great... but about a week or so later, my transmission started jerking when the automatic transmission downshifted from 2nd gear to 1st gear. I brought it back to the dealer and they said that since there were no warning lights or codes for the problem, they didnt know what to do. So they waited for info from their tech line. Time went by so I made an appointment for them to check my transmission fluid level again. Being it’s a sealed transmission, I am not qualified to check it and according to Kia Corporation, this transmission fluid in the V-8 is Lifetime, no regular changing is needed. The fluid costs around $80 a quart!!!!! Really???I brought my Kia Borrego to the dealer for the appt to check the transmission fluid level and the service manager said that they couldnt check the level until I prepaid for a couple of quarts of fluid due to the high price of it per quart and also that they didnt have any at the dealership and would have to special order it and receive the fluid before they checked the transmission fluid level. Im fuming! So, I politely with a smile showed the service manager their maintenance service checklist that they performed on my vehicle when they did the ECM upgrade. On it, it says that they checked all fluid levels and checked my transmission fluid level and it was signed. The service manager quickly declined saying they couldnt check it and didnt check it. So they were falsifying documents by saying that they did but now they dont. A few days later I made an appointment to talk to the Owner of the dealership. And after a bunch of defying belief of my issue, he supposedly bypassed the service manager and asked the mechanic directly if he checked the fluid and the answer was yes. Hmm, as for the hard jerking of the transmission, the Owner says that that is normal, most Kia vehicles downshift hard. He said that his Kia downshifts hard!! Its getting deeper.So I brought my Kia to a different dealership in a different city and their solution, remove the transmission and a used transmission was installed due to my extended warranty outside of Kia. A few months later, the hard downshifting starts again, mostly when the motor is cold, not from the weather, just after setting for a while. I brought it back to that dealership and they reset it back to its norm and made it worse. Now it’s doing the hard jerking all the time at the 2 to 1 downshift. From the get go, I told both dealerships and warranty people my thoughts and I blamed it on the ECM upgrade. Why would two transmissions give me that same problem?? My original transmission had around 90,000 miles. The used one had 30,000 miles. Ive put over 4,000 miles on the used one. Im waiting on answers from the second dealership on how they plan to correct this problem again. Im tired of all of this. I want my vehicle repaired correctly. I have an extended warranty up to 100,000 miles and a 1 year warranty on the used transmission that is in the Kia Borrego now. Any ideas or help will be greatly appreciated.
Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an uncanny way of stating the same corporate line that the vehicle operates as designed when you tell them there is something wrong with the car. All one has to do is You Tube a woman who had a child in her Kia truck that took control of her and raced the car on a highway at speeds in excess of 100 miles per hour. This happened for over 30 miles and they settled with her only because it was on the police cam.In my case, my Kia literally started on its own and rolled down a hill into the woods. When I called Kia to tell them what had happened, they said the same line to me as they did to that woman with the truck. When I told Kia that the same situation was shown on You Tube where a lady had a Hybrid that she recorded to start on its own. Yet Kia is holding firm that the car does not want do that.The bottom line is Kia is a terrible car company. Of all of these complaints on here, we need real satisfaction. I think we should post everyday that Kia should not be the car company you want to deal with. I would like to hear from many of you. Perhaps in numbers, they will listen to us. Lets join up and be the David against Goliath. We will prevail. Please respond and lets get going. Thank you.
The doors have been stuck open several times, which really sort of puts a damper on long trips. It is a severe safety issue. I have manual doors, and we have it towed when this happens. But they insist there was no latch issue, even though weve had multiple failings. (Our neighbor with power doors has had them open sporadically while traveling 70 mph with kids in the back!)Further, I have to change the headlights (both, and both high/low beams) quarterly, because the alternator doesnt regulate the voltage well and you can actually see the lights getting brighter/dimmer. They blow out fast, and I have been stopped by police no less than six times (three with fix-it tickets where I have to take it back in the next day and show them its been fixed).I also had to pay for new power steering hoses because of squeaking. Fairly costly. The latest is my breaks slip regularly, and ABS is not covered under not a warranty repair. Why brag up ABS if the brakes dont work at all? ?
I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.
Im being forced into getting a car loan. First off I was okay with the deal and signed the contract you know traditional deal I drove home. I got a letter in the mail stating I had to return it at their expense. I was all up for it since I felt they lied on the terms of the contract to me verbally. So they instead told me to come in to sign a 2nd contract, I refused to and they pushed to get the first contract financed. This was after I left the car there and had told them I did not want this deal and their business anymore. I went back and forth between the dealership Rally Kia in Palmdale, Kia consumer affairs, and Kia financial trying to get this straightened out but they were persistent on making me take all the blame.
Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control – it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.
I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.
I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!
I purchase a 2012 Kia Soul from Regal Kia and in 2016 the engine busted. There was no indications that there was a problem with the engine because the engine light never turned on. Also, a month after I had the car, the starter went dead, had to pay $400 for a new starter. I want everybody to know that the Kia Soul is not a very good car, do not buy them. When I got in touch with the Kia Headquarters, they did not want to take responsibility for their defective car. Warning: Do not buy the Kia Soul or any Kia cars. They are poorly made cars that dealership make money on. No I would not recommend a dog much more a friend.
Not happy with 2015 SUV Sorento. Has heated seats but no Automatic lights - was not told about this.
My car died on the side of the road and I called Kia Roadside Assistance. After speaking with an associate I was advised a tow truck would be out in 90- minutes. After 90- minutes passed I called to get an update and after being place on hold so they can call the tow truck operator the Kia associate advised me they were running behind and are 30- minutes away.This exact scenario went on over and over for 6- hours until finally I had enough and took a cab home. The next morning I called Kia Roadside assistance again and advised the new associate of what happened and they set a tow up and guess what, I was advised of the same scenario and again nobody came after lie upon lie upon lie. The service for Kia is non-existent so keep that in mind BEFORE you consider purchasing your or leasing a Kia.
I was driving my 2013 Kia Sorrento on Interstate 95 at 8 am on the morning of 8/11/14. Clear day, nothing out of the ordinary. I had 2 co-workers with me and when I looked in my rear view mirror I noticed the sun in the eyes of one of my co-workers so I pulled the shade on the sunroof. Less than a minute later we all heard a loud bang out of nowhere that sounded like a gunshot. Immediately following the sunroof exploded into a million little pieces that rested on the shade I had just pulled. If I hadnt done that, we would have all been pelted with the glass and who knows what kind of injury or accident would have occurred.
I bought a new car from Kia in November at 9 pm. After spending about 3 hrs there because the salesmen who promised to give me a better deal went home without calling me they then tried to charge me about a 100.00 more than the other dealer. The next day I noticed a small ding in door but was going to let it go until I noticed part of the rear bumper area had waves or indentations throughout it. I finally got it fixed after being laughed at originally. Three months ago I noticed the paint on my car starting to pop. There are no dents on the car and it is garage kept yet they are trying to avoid fixing it and blaming it on something contaminating the paint. This is garage kept in a personal parking spot at work with no trees around it. I partially blame the dealer. But for Kia corporate not to take action is inexcusable. I have missed work because of the stress this has put on me and I now may have to take legal action to get it fixed
Worst company ever! I will never buy a Kia again!! Car was losing oil so I took it to the dealership twice. The second time the determination was that it needed a new engine because there was sludge in the engine. Kias corporate office refused to cover this repair because I couldnt produce enough receipts (they have 5 and wanted 7). The last offer was for them to cover half of the expenses for engine replacement, about $3500 for my half. We declined the offer and are seeking legal counsel. This has to be the worst example of customer service I have ever experienced. There has been a lot of finger-pointing and no one wants to take any responsibility. After reviewing other peoples complaints I noticed that that seems to be a common denominator in all of the complaints, that Kia refuses to stand behind their product and guarantee their warranty. What a horrible experience and a terrible company. I think its about time for a class-action lawsuit. It certainly seems like there are a lot of other people affected like this.
I first want to say I gave 1 star because it is required before submitting. I purchased my 2013 Kia Rio LX brand new at the end of 2013. I have had several problems. All four tires keep going flat. A squeaking noise every single time I drive it. The air conditioner not working correctly and has a foul smell when it is on. Recently, I went in for my 3000 mile oil change (so I could keep my warranty up-to-date) and I was informed of the following: the rotors, breaks and the housing for the breaks are rusted out. In addition, the tailpipe and the housing holding the tailpipe to the car rusted and the bolt holding on the timing chain and belt in the motor, yep RUSTED!This car was brand new when I purchased it at the end of 2013. When I contacted Kia and got a case number, they came back and said, this is normal wear. How can this be normal wear this car is about 3 years old. I would expect this from a car that was 6-10 years old. THIS is a public safety issue. IF any part of the brakes fall off while driving, this will cause an accident. IF the time belt/chain becomes unattached-this will cause an accident. If the tires leak too much air while driving or burst, this will cause an accident. In addition, there is a computer upgrade kit that should be installed in every car, however, since my car is NOT having issues that warrant the upgrade, then it is not available to me. My car does not have the light on or making the acceptable noises to get the upgrade. I have taken the car into the Kia Service Department, they state they can not pinpoint the slow leak issue with all 4 tires. They put air in them and cleared the sensor-but would not look into further or try to fix the issue. They did not fully inspect the air condition issue, because they did not have enough time. DID I MENTION THE CAR WAS THERE FOR 6 HOURS??? And the rust was normal wear. I do not care where you live in the US or Canada, a 3 year old car should not have rusted out like this car has. The 10 year/100K mile warranty is a scam! They have loopholes in every corner. I am disabled, have limited income and I got ripped off by Kia. I will NEVER EVER buy another Kia again!
Kia lost a payoff and now wants more money. Kia provided a payoff good through 7-11-16 in the amount of $30,314.32 for Francia **, which was sent and we have a signed receipt for the FedEx package #** on 7-11-16 by someone at KIA. The package was delivered to Payoff Department Kia Motors Finance box 650805 1501 N. Plano R. ste 100 Richardson TX 75081. They have not processed the payoff, and now they are requesting a payoff for $30,625.73 good through 10-8-16. We are asking that they honor the payoff that was quoted on July good through 7-11-16 for $30,314.32.
I purchased a brand new 2017 Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged. I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.Well, I’d challenge this position as I’ve owned previous white cars among the dozen+ vehicles I’ve owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application. If anyone else is experiencing this condition with their new Kia, please comment to let me know.
Proud owner of a KIA Stinger GT, so called top model of KIA (please go to last sentence if you want the short version). I have owned may new cars in my life and had never had so many issues with any of them but when I had issues I was serviced properly and got a courtesy car for the time of not having a brand new car. I understand that 3 year I would not class as brand new but anything between 1 and 2 year and less than 50,000 km I would. 7 year warranty is only as good as the service they provide and what does it help if I cannot drive my car because it is in repair because of manufacturing faults. A few things I came across from brand new, paint chips like glass. The smallest stone will leave a damage (compared to my previous car which I had for more than 4 years), in 2 month I had more stone chips than in 4 years with my Mazda 3 SPS25. Nothing changed in the way I use the car or where I drive it.When picking up the car brand new already had water mark stains which they pretend not to see till I pushed their nose down on it. The leather seats had already indent/loss of shape. When I had a puncture on the front tire (15ks) the service center advised that the tire would be repairable, no issue with the puncture but the manufacturer put a tire on which is unsafe and has a huge shaving inside (Continental Tires), this tires were not on stock and I had to replace 2 front tires to be safe again. The thread was not even halve used, I sent Continental a photo of the tire and they ask to bring the tire to them. Well normally I do not hang my broken tires around my neck and as this is a wear and tear item I was under the assumption that it would not be covered by warranty and left it with the tire service.Next day I called them to ask if they still have them but they were picked up ($500 down the drain). All this thinks I can live with after all this Stinger is a nice car and when you pay for top model you have to expect top problems (a little sarcasm :-). Moving on now having 25,000 km (15,500 miles) on the car and coming out to my garage to find the car dead as a 10 year old battery can be when used in a start stop system, non of this is applicable to my car and the winters are very soft in Australia. I blamed my selves for not being careful when cleaning my car (no one else is allowed to clean my cars, Im very fastidious with my car) and may have left something on overnight. Hard enough to find out that battery is in the boot and it is not accessible when electric is down. I called KIA service to be told battery is not a warranty item (wrong, their terms and conditions states 24 month, car is only 17 month old).Well in the end I called KIA roadside assist and they came very fast (kudos to them) and they replaced the battery without any bad comments. No charges, me happy camper again, till I went away for 2 days with my other car and the car was dead again. I had to go to work as I had very important meetings and interstate customer flew in for this meeting so I was unable to accommodate for them (not of your concern sorry back to the facts). My partner had to drop off the car after roadside assist managed to jump start the car, at KIA service they let her wait till the last courtesy car was gone and told her car needs to stay for investigation. She had to find her way home from a location which has no easy public transport and we just live 9 km away from the service center. The sales center is just up the road and they at least had the courtesy to drop her off at home (Kudos to them but feel also sorry for them as the service center is a shocker and what they try to make good service center will destroy). Now Im sitting on my desk at work waiting for a call 3 days after and not one call to keep me up to date. Meanwhile I researched the problem and within one hour I found out that it is actually a common problem on several cars already returned for that particular reason, only KIA will know how many but as Im very particular with my car I would assume there are many out their. Im sure they will fix the car in the end but this is not my issue, it is the fact not to react to a common problem and thoroughly investigate and communicate such huge problem (I classify an un-drivable car as useless) as it could be fixed quickly and may also preventive be fixed in a service (not going there either another dark chapter).Forgot to mention gear popping out when trying to quickly shift from park into drive or reverse when parking and trying to get out of harms way. You must be tired by now and I bring it to an end other you fall over dead. Moral is that a 7 year guaranty is only as good as the service and the car if it is fixed and you missing your car all the time you still give a damn about the 7 year. Not saying other manufacturer have no problems either but this is the first time in about 10 brand new cars I owned I have such issues. The car could have been the neck breaker for the likes of Audi, BMW, Mercedes but I think they cannot even reach the service and quality of Mazda. Yes I love that car that is why I swallowed all this crap so far but be aware when you buy a new car. What is more important a car who runs or a car who has 7 years warranty to be in the service center all the time and you left stranded without car. Good luck with your next car.
KIA Picanto 2016 Dont trust KIA Motors! The first technical problem that occurred with the KIA was in August, the car was taken to the KIA service in order to fix the problem. I was told that the problem had been entirely fixed and would not happen again. However, after a month the exact same problem occurred. The car completely stopped in the middle of the road and the steering wheel locked making it impossible for me to move the car somewhere safe. I had two young children in the back and this situation could have easily caused an extremely serious accident with not just myself and my family but others on the road.The car was taken to the KIA service in order to fix the same problem once again. This exact same problem has now occurred three times and each time it has caused me an overwhelming deal of stress, money and time. I am extremely frustrated and angry with this entire situation, the problem had supposedly been dealt with, I am not comfortable driving this car anymore as it is clearly not up to road safety standards and would never want to risk putting the life of my children or others on the road in any kind of danger.
Purchased a new Kia Soul 2010 in Antigonish, NS. Fantastic dealership there. We wanted the burner model, but they only came in one color, so they custom made a green model as a burner for us. Moved to Charlottetown, PE and it all went downhill. The gas mileage was horrendous in the car, about 15L/100km. Took it to the dealership and they told us the following. The air filter needs to be replaced. All the fuel lines are good. The mechanic however did not check the plugs because he would have to take the engine cover off. They wanted to charge us quite a bit of money to proceed from there. I declined, I can replace an air filter myself. Purchased and ready to install. I then notice my engine cover is missing. Two bright and shiny holes where the 2 10 mm screws would hold it in place twinkling in the sunlight. Whaaaaaaat? Note: for the record, I know it did not come with one factory installed, it was aftermarket.So I call Kia up and ask where my engine cover is. They say I didnt have one. Wait for it! But.. You told me that YOU DID NOT CHECK THE PLUGS because of the engine cover. So whats the deal? Where is my cover? I even provided a picture of it to them. They said they did not have it. Grr.... So I then asked, if I never had one (I did) why would I be told you did not check the plug because of it, which is absurd because 2 10 mm screws take approximately 45 seconds to remove. The service manager told me repeatedly that my car never came with one and he doesnt know why they would tell me that. I lodged a complaint with Kia directly and all they would say is that they were aware of the incident. No apology, no offer to replace my cover.Skip ahead 1 year, car taken in for inspection. Was told the rear rotors needed replacement, they wanted 400$ to replace them. I said no, I can replace them myself. I pulled the wheels off and the rotors were fine, no scarring. I had already purchased new ones so I put them on, changed the brake pads and took the car back. They checked the car and now the front ones needed replacing. I said the hell and I took the car to a brake specialist where he will turn bad rotors on a lathe to fix them. NO ISSUES FOUND WITH THE ROTORS.I took the car back to the dealership and told them who I had check them. They then said oh, yeah they are fine, but your tires need to be replaced. I told them to put the passed inspection sticker on the car, the tires have the appropriate thread on them and that they need to stop the ** with fake issues. They put the sticker on the car. So as it stands now, I am out $80 for the after market engine cover and $100 on rear rotors I did not need. Thank you Kia Charlottetown, I think I will buy anything but Kia next time. So in the end, I am out an $80 after market cover.
I was at your website, OxenDaleForThePeople.com and it sent me here. I am sad to say that after sending you a letter about a bad deal we received from your Prescott Valley dealership, we gave them another try and got yet another bad car! On Saturday, August 4th, we bought a Kia Rio. On Monday, August 6th, I was stranded on the side of the road in Phoenix in an area I had never been before with a dead car. As it turned out, the engine seized. After having 2 more engines put in it - both of which either seized or didnt drive above 40 mph - we still have no vehicle. After asking to have our money and car back, we were blown off and told that the warranty company was providing us with a rental. We dont want a rental. We simply want this nightmare to be over so that we can find a reliable and trustworthy vehicle from a trustworthy dealership. I would like to get this resolved and have a happy outcome for everyone. As a teacher, I do not have a lot of money and definitely do not have any extra money! Buying that car used my entire savings and I have nothing in return except for another bad experience at your dealership. I will never buy or allow anyone I know to buy from this company again, ever! They tell you in the commercials that they inspect every vehicle. We now know it is to make sure a customer can drive it off the lot so they can pass it off to them and say, too late, its yours!
Since I have been able to drive I have always gotten a Kia. They are the most reliable cars on the market and they are the most flyers as well. They have all of the latest features and the miles per gallon is amazing. If you get you a Kia you will definitely have it for the long-haul.
I purchased a 2008 KIA rondo in 2012 with 19,000 miles on it from a Kia dealership. We are now into 2015 with 51,000 miles and the engine is locked up! All I can say is they make really crap cars for an engine to lock up at 51k. I took great care of my car, getting all oil changes and services done on time. I will never buy another Kia and I will steer anyone I know from Kia as well.
I just bought a 2012 Kia Sorento in February. It started giving me problems. It stopped all of a sudden when I stopped in a stop sign and the engine was shut off. Two days ago, I was about to drive to work and when I went to the garage and sat in the van, it started but the gear wouldnt move as it was locked. I called the dealer and they told me to call the tow truck and get it towed to the dealership. They towed the van to the dealer, and the next day the guy from the service department called. This dealer is located in Avalon Blvd in Carson. He told me that both the engine and the computer are full of water like a swimming pool. How? I just took the car to the drive-through car wash a few times since I bought it. They told me that the warranty does not cover and I have to pay $1600 to get it fixed. When we first bought the car they lied to us that anything doesnt matter - big or small issues, the warranty is going to cover - and now they dont want to cover. I will never ever recommend anyone to Kia Carson or any other Kia dealer. It’s a bad experience that I have ever had.
Kia overall is a great affordable choice. We have owned 2 Kia Souls and 1 Sorrento. The Sorrento is roomy and versatile. We have 2 kids and its been a wonderful family car. The fold down third row is great for when we need the extra room for groceries. We have taken the car on many road trips and find it very comfortable to travel in, even with small children. We feel safe in it and enjoy having it.
I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?
Well in May 2014 I purchased a brand new 2014 KIA Soul (27 miles) from KIA ALOHA AUTO GROUP. Also invested in their so called exterior/interior SIMONIZ glass coat protection plan that was an additional $995. So long story short it was in the evening that I took possession of my brand new 2014 KIA SOUL. All was great. I really didnt check out the exterior assuming it was a brand new 2014 vehicle. All should be good. Well upon waking the next morning getting ready to take the keikis for a cruise in our new ride of course kids are out before me and my oldest son comes inside and tells me Nice ride, mom. But is it brand new? I said Yes, you no see the paper plates? He said I do. Thats why Im asking how come get all kind surface scratches and all swirls/spider webs around the whole vehicle?So I came out and yes all kinds of surface scratches and swirls throughout the entire vehicle. So I said Well we will stop by the car lot on our way out. So we did. Manager there was so sarcastic and no customer service skills. Anyways when he came out he said Well whats wrong? I said Can you take a look at the entire exterior and tell me whats wrong? He looked and had no problems so I had to point out the swirls and scratches. He said Well did you purchase the Simoniz protection plan? I said yes, he said Then no worries. That will take everything out. Dummy me was satisfied with that answer until we were cruising and I said Wait a minute so if I never take the Simoniz plan and pay extra $995 then what? Thats the kind of exterior I going be dealing with? Hmmmmm. So I waited for appointment to do my Simoniz protection. Got the vehicle back, looked great but in 2 days swirls were back and scratches were back. So again I call manager I take vehicle to their service dept and then am told by the manager that because the vehicle is black thats normal for black vehicles. LOL are you serious? Now I brought it back to you the day after and you told me the Simoniz that I purchased would take care of it and now you telling me 2 months later that thats part of owning a black vehicle. The upkeep is hard and its normal BS... So I call ** on July 2, 2014 and another idiot on the other end, Tyrone **, been leaving him voice mails 4 times in July, spoke to him once in Sept, left several messages in early Sept throughout Oct and finally 10/27/14 he tells me he spoke to manager at car lot and he says nothing wrong but agrees that there is spider webs throughout the entire exterior of the vehicle. Anyone with similar problems can you please contact me at **. If you have a solution or have someone I can talk to for some assistance on getting the dealer to provide some kind of solution. I am thinking of taking vehicle to maybe a detail shop to see what they say. I did take it to Maaco here in Aiea but he couldnt help me said I should take it to a detail shop unless I wanted him to repaint my car then he could help me. He couldnt even tell me that thats not a common thing for brand new black vehicles.
I have a 2016 Kia. Got into a head on collision with 9000 in Damage and my air bags never deploy. I call Kia numerous times. Got the runaround. Was treated terrible and then they are always sending survey. They are so crooked that if you write anything negative. They send you a message that you dont qualify for the survey. This is the worse company I dealt with in 30 years. All their surveys are rig. Their management group is worthless.
I bought a new Kia Soul 2012 model in 2013. In October 2015 the auto transmission stuck in 4th gear while I was traveling at 80 kph. I took it to the dealer who said they couldnt find a problem. It rectified itself once the car was turned off. The problem happened on 2 more occasions and on the 3rd, I arrived at the dealers with it stuck in 4th. This time they fixed the problem. That was back in October. Yesterday (3 months later) it happened again! I phoned the Kia line and they said to take it to the same dealer but I am NOT happy with this! I like the car and it is still well within the 5 year warranty period so I think a replacement car is in order! How do I get beyond the (non) helpline and the useless dealership!?! Any suggestions would be greatly appreciated.
I have gotten no help or updates from either the Moritz Kia in Hurst or heard back from anyone from your office. Im now being told by the dealership (18 Sep, 2015) that the vehicle is not cover under the 100k miles warranty! I would need to pay $1999.94 to get my car out. Why was this information not convey to me prior to all this work and time being spent on the car? If this was communicated to me ahead of time, I would have had my local mechanic correct your issue in less than a week for less the half the price. When the mechanic opened the hood did he not noticed the radiator had been replaced?Just so I have the sequence of event correctly stated: 02 August 2015, my vehicle overheated, with all ORIGINAL equipment. I have towing receipt. Vehicle has been in dealership since 05 August. 21 September 2015, I was told KIA will not Honor 100K mile warranty because I had replaced the original radiator that had leaked (AFTER the engine overheated). I never experienced such bad customer service. Bad practice... First and last time I will buy a KIA.
Im not sure where to start. The customer service department does not care to help at all. I would never recommend a Kia auto to anyone! I gave them every chance to work things out, sent letters, call the BBB and Consumer Affairs, Etc... Still nothing! They just dont care. Look at their Better Business Bureau rating, or google Kia complaints to see what I mean. Dont ever buy one!