Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

The sub frame collapsed and the axle snapped while she was driving. The front tire was forced into the bumper of the car damaging the tire along with the fender. Upon research a sub frame recall SC075.a rep. It took over 3 weeks to get approval for the recall repair, then another 10 days to get all of the proper paperwork completed and the car was towed to a local dealership by Kia for the repair. Parts were ordered repair completed about 10 more days. When the recall was finished, we were told the car needed additional repairs we were overcharged by about $350 by the dealership. Per advice of our family mechanic we arranged to have the car towed by AAA to his garage. I arrived at the dealership to find that the tire and the damage to the body of the car had not been fixed. In addition, the car had been sideswiped! The passenger side door, rear view mirror all damaged. Dealer says it arrived that way blaming the tow truck contracted by Kia did the damage. I dont know if it was the tow truck or our local dealership caused the damage. When our mechanic did the repairs he noticed the dealership never screwed on the bolts that hold in the sub fame. I was told to send pictures to KIA National Services. I sent the requested pictures with no response. Two weeks have passed no response.

My Name is Freddy. My first time purchasing a car, they act like they doing you a favor and they are your best friend, once they feed you all these lies and you shake the hand and pay you are no longer a priority to KIA. Whoever is not busy will help and they dont know anything because they send a person in training or doesnt know much of the job, I must say but KIA sucks. I will never ever buy a car at KIA. I dont care what lies they sell.I got a brand 2019 kia Sorento in 2020. Due to the snow and ice I hit another car from behind. Now State Farm is another problem. They sent a towing company to pick up my car so now I want my car fixed so another towing company picks up my car from the first towing company and they delivered my car to the body shop at night when its closed. Now they called me at 8pm. I have your car. The bodyshop is closed. What would you like me to do with your car, uh hello I dont work for state farm or kia. So it took a month for me to get my lease car to a body shop. State farm has paid $1000 for my rental. Thats great. I thought the car would be fixed by then.We are in MARCH 23. My car is not fix. I am paying out of pocket for a Hertz rental $28 a day. KIA can not do anything for me. Its not my car. Its a lease. Its KIAs car. Im using it for 3 years. The car accident happen FEBRUARY 6. Here we are and still I dont have my car. I am 6ft 200 pds driving a Chevy spark, cheapest car they had, I work every day. I live pay check to paycheck. I work at a church and I cant get no help from no one because everyone wants money that i dont have.....KIA KARMA is around the corner.

My wife was in an accident on Monday, 10/31/11 on Hwy 741 and her car was totaled out. My wife has developed pain in her neck and back area, now her chest. During this accident, none of the airbags deployed at all. We had a wrecker driver take our car to a body shop in Forney, Texas and the manager showed us 5 other cars that were Kia that had the same problem to where the airbags havent deployed. Is this a defect in the system? My wife could have been in a very serious situation or even killed in this accident. We put our trust in these cars when we purchased them from the dealerships and later we found out that they are not working properly.

After purchasing a second Kia Sorento, I recognized that there appeared to be a noise at approximately 50 mph, which was stated by the dealer that since my previous Kia was a 5-speed and this current Kia was an automatic, the power train variation could be the reason why the frequencies were different. The problem was, I never had this documented. This conversation took place while I was trying to get the air bag anomaly repaired, which was never repaired, even after three visits. After approximately 63,000 miles, the dealership now confirms that differential parts are failing, which is why I have been hearing the noise become louder as the miles increased. Kia has refused to honor the 10-year/100,000-mile warranty, claiming I did not have the differential fluids changed periodically. I have owned many vehicles to date, and never has a differential failure been an issue nor does an owner worry about differential fluids until 100,000 miles or so. This simply proves that Kia will find any means not to honor their warranty. The 10-year/100,000-mile warranty is typically a top reason why people purchase the Kia and they do not expect to have to spend another $500-$1,000 every 15,000 or so miles on top of their car payment, insurance, and fuel expense. They assume that after periodic oil changes and various periodic maintenance, such as air filter and perhaps transmission fluid changes, that the vehicles gearing and robust components will sustain the warranty period. If not, then that is why a warranty is available. For Kia, to simply claim they will not honor the warranty since there is no evidence that the differential fluids were not changed every 18,000 miles is an absolute insult and a clear depiction that the company never had the intention to honor their warranty. This is a serious safety concern since the differential can now lock up and potentially cause fatal injuries to family and friends. The differential locking up can be a serious issue. Do not purchase a Kia. Go find a clear American product if that is still available.

Got in my car and the radio comes on and the volume is loud and the radio is on a channel that I never listens to. Tried to turn the radio volume down, that didnt work, tried to turn the radio off, that didnt work, tried to change to a different station, that didnt work. This was on a Saturday evening around 5pm. Turned the engine off and back on the radio, still would not turn off or allow me to change the volume or station. Drove by the dealership (of course service department was closed) and showed the salesmen what was going on. They had no clue as to why this was occurring or how to fix it. Suggested I bring the car back in on Monday to have it looked at. Also the following day, the cruise control would not work. Not sure if this is a fuse issue or what.

I purchased a used 2008 Kia Rondo in Houston, Texas in May of 2009. It had around 38,000 miles on it but appeared to be in a very good shape. About a month ago, which was in October, 2011, the air conditioner started blowing only hot air. I brought in to West Side Kia in Katy, TX and was told that I needed a new air conditioning compressor and it would cost me $1,300 to fix it. My car is out of warranty because it has around 62,000 miles on it. The service advisor told me that I need to consider whether or not I want to put that kind of money into my Rondo or just trade it in for something new. My God, the car is only 3 years old! I was in shock.I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. Ive had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if Ive been ripped off and I cannot afford to buy another car right now.

Rear shocks were leaking - I had to replace rear tires, car has 56k miles. Kia says Kias 60k warranty or 5-year warranty is void because 15 wheels were changed to 17 and car wasnt build for 17 wheels and tires (give me a break). I asked several tire shops. All said tires were ruined because of defective leaking shocks, not the size of wheels or tires.

Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.

Went in for routine maintenance and came out with issues with my tires, when I did not ask them to touch the tires. Contacted Destination Kia and they were no help whatsoever. I called four times and Im still waiting for their service manager to call me back (from March). I contacted Kia Corporate by letter. Received a call regarding my letter about 1-1/2 weeks after sending letter. I called the following week and had to leave a message. Ive waited three weeks for a return call and nothing so I called back again. Person handling my case wasnt available so the woman who answered the phone said, I see in the notes that Destination Kia offered you help. I said to her, Ummm, no, they didnt. She said, Well, its here in the notes. So I said, So thats it. Complete silence on her end.So my complaint is that Destination Kia and their corporate office seem to have no regard for their customers safety. I could have been in a very serious accident based on what they did to my car, and all they are concerned about is that they tried to help - WHEN THEY DIDNT. My vehicle went in with no issues and came out messed up! I will not buy another Kia just based on the fact they dont care about their customers.

I purchased a 2017 Kia Sedona from a Kia dealer in Queens, NY in 2017 with 50 miles. The car is perfect for my family of six as it is roomy and the LX model offered enough accommodations which made it easy to travel with five children. I was very happy with my vehicle and Kia until recently. I had an engine malfunction while driving on a highway with a relative and my children.It was New Years Eve 12/31/20, and I decided to take my sister and children shopping at a store that was about ten miles away. We live in the Suburbs which can get rural in some areas and in order to get to this one store, in particular, I had to take a highway to travel there. When I initially started the car I heard a rattling sound which I thought was due to the cold weather, however, as I drove off and drove further and approached the highway the car started to decelerate. After the car decelerated the car cut off while I was driving. In a panic, I started the car again and pulled over to the side. I had to repeat turning the car on, the car shutting off and decelerating, turning the car on, and drive ten miles to return back home.The very next day 1/1/2021 I had the car towed to the dealership that handled my lease buyout. The service manager was nice exhibited professionalism and willing to offer exceptional services to ensure that my car was repaired and that I understood the repair process. He informed of charges that would be incurred if the warranty was not covered by Kia. So everything at the dealer was done with professionalism and courtesy.The problem that I experienced with Kia was and is that they are not honoring the warranty. The Service Manager indicated that receipts were required to document oil changes performed on the 2017 Kia Sedona to ensure that maintenance was performed routinely. I provided receipts that were kept from service performed from Kia dealerships, however, was unable to produce enough receipts for Kia to honor the warranty. I contacted the Kia Customer Service which represents corporate, the customer services representatives I spoke with exhibited professionalism and advised me to try to get receipts of purchases of oil for any oil changes done outside of a service shop. However, I am unable to. So here I am one and a half months without a car, I am renting a car while paying my monthly finance bill, and I believe Kia will not honor my warranty because of lack of receipts of oil changes.I also find it ironic that I had the car serviced in November 2020 at a Kia dealership and they are not honoring the repairs. I hope that this issue is not an issue with the Sedona as I had around 65,000 miles on the car at the time the engine malfunctioned. I did check another website United States Department of Transportation Traffic Safety Administration where recently a consumer reported the same issue. I pray that this is not the beginning of an issue like Kia experienced with the Kia class engine failure class-action lawsuit in 2019. Although I love the Kia Sedona I probably will not purchase another Kia if the company does not offer reasonable solutions for this matter.

Powertrain warranty: I have 2006 Kia Spectra 5 with over 80,000 miles. I started to experience slippage and loss of power in the transmission. The car downshifts on its own while driving. And when trying to accelerate the car after stopping the accelerator pedal to the floor, the car does not respond. I took the car to two separate repair shops after calling the warranty company to file a report. The warranty company proceeds to send out an adjuster to inspect the car and proceeds to tell me he did not experience any issue in his test drive. I proceeded to call the warranty company and I am told that they will not fix anything unless it occurs when the adjuster is driving the car. I proceeded to tell them I am starting to think that they do not want to make the repair since the warranty will be ending at 100,000 miles. Is there anything I can do?

I bought a new 2012 Kia Sorento V6 a few months ago. The next morning at start up, the engine was very noisy. I found that when it sat for about an hour, the timing chain raps for about 5-10 seconds, very loud. I brought it back. They said they cant do anything, its normal. Well, thats just not true. No engine raps are normal. I contacted Kia company, went back and forth. Finally, I got a letter from them and they told me, too bad, feel free to sue us; we will not fix the engine.

The headlamp developed a crack internally. No mark on the outside, Kia claims it must have been hit. There is no way, no mark of any kind on clear globe, no way to break from inside out. Their service has been terrible, they are rude, they have been called with questions, and pictures for two and a half months. They wont send anyone to look at it, and they offer nothing. I will never buy their product and I caution anyone else. Inside is plastic and falls apart.

I have been car owner for than 18 years in Canada and always owned Toyota. I got KIA Spectra in 2005 from 401 Dixie KIA dealership. Within year, I had a heating problem; it was shutting off and turning on. I took the car to the dealer, and they checked but could not find the reason and sent me back. After a few days, in snow, I was on highway and driving when the heat got dead and I had my family with me. All the way, I was cleaning the windshield from inside with my shirt and got home. The next day, I was very angry and took the car to a dealer, and finally, they replaced the hearing coil. In the next few months, my Speedo meter was starting to jam and becoming normal again. And due to that, I got one speeding ticket and took the car to dealership but they could not find anything, since my warranty was done. My stereo got problems, and my passenger side door glass had issue (It is not working to bring it up or down). Since I got this car, it has the worst electronic problems. I will never advise to buy KIA and will never go back to KIA, and Im hoping that company will check the record for my car and offer to fix it.

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

Performance and customer service from dealership: I was never given a chance to drive my New 2012 Kia Rio by the salesperson. Being a woman, I felt they took advantage of me. No test drive, who does that. It was a cash sale. Yes, thats right. I shelled out a cool $ 19,924.05 and now, I am getting treated like crap by the local dealership. I was not told there was not a spare in the trunk. So all this time I m driving around thinking it was a spare not a box and a small compressor that doesnt work. It took me having a flat on a cold snowy day with my baby in my car. They refused to send a courtesy shuttle for me and kept giving me the run around. I then called for roadside service which showed up 1 hour later. I could change the tire and the hole was too big to fix with the so-called repair kit, what a joke. That is just one issue. Second complaint, the gas mileage is not what the sticker price claimed. I spent too much on gas with that car. And third complaint is the car drives lousy and rough, it doesnt even drive like a new car, no smoothness, and I feel and hear every bump in the road. It has a pull and drives real slow and doesnt take a hill at all. The car has no power at all. What liars to get a sale. These people should be ashamed of themselves. Poor service and no care for the customer now that they have got my hard earned money. Do I take a loss and trade or just sell the car out right and go to another dealership? I knew I should have gone to Ford. I guess you live and learn you people are real jerks. Now, they have my car that was towed to them. They have no tires on hand and had to order one at my expense, $100.00 to be exact. And, they refused to give me loaner car until this issue could be resolved, but I raised so much beef with them they finally obliged me and gave me a used Sonata to drive. That is the least you could have done. Do I sue or wait and see what Kia is going to do about my car. Twice they tell me nothing is wrong with the car, I drive it daily and I know that there is. I even had my son fly in from Virginia to drive it. I figured maybe it was operator error. Wrong, it is that cheap made car which should have been recalled in my book. The overall performance is shabby to say the least and has no high quality performance and for a 2012, it drives like it is 6 years old or more.

As a summary - last year, my 3 year young Kia Soul, with less than 30,000 miles had a check engine issue. The check engine light would go on, and the car would not go more than 5 mph. It was brought to multiple dealerships, and engineers from Kia were brought in to assess the car - with no resolution. I was without a car, and not offered a rental car, for a total of one month. For one month, I had to find rides to and from my job, because of Kias incompetency and clearly defective product. It was the most unprofessional experience I have ever had with such a young, low mileage car. It was a few days/few miles shy of falling under the NY State Lemon Law, so perhaps this horrific series of events will warn others against doing business this awful company.Heres the Order of Absurd Events from Last Year: Sunday, May 17: I left my house and got about 1 block away. I stopped at a stop sign, and the “check engine” light came on. I then proceeded through the stop sign in order to pull over and realized that my car would not go more than 5 MPH. I turned around and (very slowly) made my way back home.Monday, May 18: I called Kia to have my car towed to the dealership. The closest dealership to my house is Generation Kia located in Bohemia, N.Y. At about 10 a.m. the tow truck showed up and my husband and I drove to the dealership in order to fill out any necessary paperwork. We were told that we would receive a phone call with an update as soon as they looked at the car.Wednesday, May 20: I received a phone call that the car was ready to be picked up. They had supposedly changed the “throttle body and gasket” and performed a “multipoint walk around inspection on vehicle.” I drove the car home with no problems. When I got home, my father opened the hood to see that the engine was shaking and looked very old and dusty, and not how the engine of a three year old car should look after being brought in for service.Friday, May 22: I went to leave my house at 8:30 a.m. to go to work and when I started my car, the “check engine” light was back on. The car was brought back to Generation Kia in Bohemia, N.Y. I was told I would receive a phone call once they figured out what was wrong with it. On Saturday morning, my husband called the dealership asking for an update – at which point the dealership confused him with a different customer. Once they figured out who he was, he was told that they had “no idea what was wrong with the car.” He was also promised a rental car if they still couldn’t figure it out by the next week. Monday, May 25 was a holiday and the dealership was closed.Tuesday, May 26: After numerous phone calls to the dealership, we were finally told that they changed the electrical connectors and the check engine light was now off. They also told me that their mechanic was going to “take the car home tonight and drive it around to see if the check engine light comes back on.” I found this to be extremely unprofessional and did not want a stranger taking my car home with them. I went and picked up the car after work. I received a survey from Kia regarding my experience with the Generation Kia dealership, and expressed how unsatisfactory their service was. I had to constantly call them for updates, after being promised that they would call me.I was promised a rental car one day, and then a few days later was told that they “didn’t have any loaner cars” and that they never promised one to me. In addition, the woman answering the phones at the dealership was rude, constantly sent our phone calls back to herself instead of to the mechanics, and told my husband that it was, “not her job” to see if the mechanic was available to take his call.Monday, June 15: I drove my car to work without any issues. At 5:00 p.m. I went into the car, started it up, and the “check engine” light immediately came on. I drove the car around the parking lot and found that it, again, would not go more than 5 mph. My husband picked me up and I called Kia Consumer Affairs to see where I should go from here. I expressed the fact that I did not want to return to Generation Kia in Bohemia, N.Y. due to their unprofessional antics – and after learning that the Dealership was being sued for fraud. I asked if I could have the car towed to a different dealership. I spoke with a gentleman who said that he completely understood, and mentioned that I could have the car towed to Smithtown Kia – which is where I actually purchased the car – even though it was a slightly further distance than the other dealership. He told me to, “get the car towed there as soon as possible,” and that “Kia will probably have one of their engineers go look at the car since this is the third time it’s being taken to the dealership.” He confirmed – explicitly – that this was the third occurrence, and I confirmed that it was the third time in about 5 weeks that the same issue surfaced and was not resolved.Tuesday, June 16: I had the car towed to Smithtown Kia. Wednesday, June 17: I called Kia Consumer Affairs to find out whether Smithtown Kia should be working on the vehicle, or if they should wait for Kia’s “engineer” to visit and look at the vehicle. I spoke with a different gentleman who explained that he “could not tell me either way what to do.” He mentioned that my case had been “escalated,” and that I needed to speak with my “case analyst.” He then asked if I received a call from the analyst, and I told him I had not. He told me that her name was Bernice **, and offered me her phone number.I called Bernice at 11:51 a.m. and left a message on her voicemail. A few hours later, I called Bernice again and she answered the phone. She said she was waiting to receive the “vehicle repair history” that she requested from the dealership. I asked her when I can expect to hear back from her. She said “if she gets the repair history today, and speaks to the district representative, hopefully within the next two days, they will be able to look at the vehicle.” Bernice called me at 4:12 p.m. and left a voicemail stating that she had contacted Generation Kia in Bohemia, N.Y., and they informed her that the vehicle was not there. I immediately e-mailed Bernice at the address that she left on my voicemail and told her that my Kia Soul was at Smithtown Kia in Saint James, N.Y.Thursday, June 18: I called Bernice and left a message to let her know, again, that my Kia Soul was at Smithtown Kia in Saint James, N.Y. I mentioned in the e-mail that “My car has been sitting at Smithtown Kia for 3 days waiting for an Engineer from Kia Corporation to take a look at it.” Bernice called me back at 11:37 a.m. and left a voicemail. She stated that she received my messages that the car was located at Smithtown Kia. She contacted them and spoke with Bill. She told them to do a “full diagnosis of the vehicle” and to open up a “tech hotline case” with their techs out in California for assistance if needed. She said, “at that point, once we do have a full diagnosis and been assisted by ‘tech line,’ if your concerns are not resolved at that point, we will then dispatch a field technical rep to the dealership.” She goes on to say that once a diagnosis is made and if the field technical rep is required, they can look into providing me with alternative transportation from their “district parts and services manager.”At 12:30 p.m. I contacted Smithtown Kia and spoke with Tom. He asked if Bill could call me back. At 1:15 p.m., Eric with Smithtown Kia called and said that Bernice did call them to tell them that they could begin working on the vehicle. He said as soon as his master mechanic can get to it, he will look at it. I asked him to please let me know once he looks at it. He said he absolutely will, and that he would be personally overseeing everything.Friday, June 19: I spoke with Eric from Smithtown Kia. He said the vehicle is performing perfectly, but they realize there is still a problem. He said they were working with “tech line,” as Bernice mentioned in her voicemail on June 18, and that they had been going back and forth with tech line all day long. He said they were taking the vehicle for a test drive to see if the “check engine” light would come on for them. After receiving no return phone calls or e-mails from Bernice, I e-mailed a summary of the situation to Amy **, Shamit **, Scott **, Karla ** and copied Bernice **, hoping that some of the people at Kia headquarters would be better able to assist. I received no response from anyone.Saturday, June 20: I received a call from Eric with Smithtown Kia. He said that unfortunately he did not have an update for me. The car was still performing perfectly, he was working with tech line, but the issue was not yet resolved. Eric and Smithtown Kia were extremely patient and polite and were the only people that actually called me back throughout this month-long ordeal.Tuesday, June 23: Bernice called me at 5:00 p.m. She said she spoke to the Smithtown Dealership and requested a field tech. He will “hopefully” be there in 2 days, on Thursday. She was unable to schedule the tech previously because their process is to have the dealership look at vehicle, work with tech, and then schedule a field tech rep. She did not ask dealership for rental car and put me on hold to find out if I was approved for one. She came back and said that I was FINALLY approved for a rental up to $40/day. I could get a car at any rental facility. Once repairs were completed, I would be reimbursed with a check from Kia. It would take 3 weeks to get reimbursed. I asked her when I can expect to hear back. She said if the field tech goes on Thursday, she will call and let me know. If he has to go later than Thursday she will call and let me know that as well.Thursday, June 25: I received a phone call from Paul ** who said he was with Kia Motors American Corporation Headquarters located in Irvine, CA. He apologized that it took so long for them to approve me for a rental car. I mentioned that I was told I would be reimbursed for up to $40 per day, but that unfortunately, in New York, I could only find rental cars for about $55 per day after taxes and fees. He said $55 per day was reasonable and I could go ahead and get a rental car for that amount and still be reimbursed. He mentioned that the field technical representative was working on the car – that their field technicians are highly experienced and that my car was in good hands. He said to contact him with any questions or issues.Friday, June 26: The Smithtown Kia Dealership called and said that the highly experienced field technical representative had been working on my car all day Thursday. Unfortunately, these highly experienced folks still could not find the problem, so they wanted to put a “flight recorder” into the vehicle, so that the next time my car breaks down (how reassuring), I would have to push a button and it would record the data so that they can HOPEFULLY see what’s going wrong, and POSSIBLY fix it. Because, doesnt everyone want to drive an unreliable car that at any point will break down and leave you stranded?THE END. Im sorry to say that this issue was never resolved. I got rid of the clearly defective Kia Soul and purchased another vehicle - from another company. I will never purchase another product from Kia. They are unprofessional, they dont stand behind their products, and clearly do not care about their customers safety or well-being.

Took my car to Kia East Syracuse for warranty service. Was told car needed to be kept overnight while they waited for a part. Was called next day. Salesman stated following: “Hi Rose, we just found out your part won’t be in until the first week in October, and your lease happens to end the first week in October. Why dont you come in and get a new lease vehicle. I stated I would not be purchasing a new vehicle. The service department is stating they dont have a loaner car for me, they want me to go almost three weeks without a vehicle. I contacted Kia Corporate and they state that they cant help, since the dealer is claiming they dont have a car they can offer as a loaner. They stated they could possibly rent me a car, but they need a manager to authorize and that takes 48 hours. Ive never heard of a car company doing warranty work on a car where the part takes 3 weeks to procure and will not offer a loaner car to drive. Not the happy Kia experience I see in their commercials. Won’t buy another Kia and neither will my family members unless they can make this right.

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.

I will start off with what everyone is thinking when reading these... Yes, I am only writing this because I am angry and if my experience was just normal I would probably not write anything, but they earned this. I am currently going through the passing of my mom and all the challenges that come with it. I returned her leased car 2 months early, even though she has multiple letters offering her deals to bring her car back early because it is in demand. Then I receive the bill in the mail weeks later advising she owes $950 for returning the car early and $65 for wear and tear which just seems made up. I attempted to discuss with them, but they said they would not talk to me if I am not on the account. I got the email to send the proof of what happened and sent in what was necessary. I sent it 3 times without any action. I called and finally got the one helpful person to help me with submitting these documents. A few days later I got a letter saying sorry for my loss and asking me what I plan on doing with the car. How is this not a joke? They had the car for over a month. I submitted a complaint to Kia America and after passing the 48 hour waiting period, I heard nothing. I just submitted an updated complaint as I just got another letter in the mail for my mom, thanking her for returning her car and another bill, as if they never interacted with me before. I guess they are playing ignorant to get to the strategy of what one of their workers said, Why dont you just ignore it for 120 days and then it will just go to collections. Thank you Kia, thank you for absolutely no help and adding more stress to the most stressful and sad time of my life.

Perth Kia service department made adjustment to the airbag sensor under the passenger seat each time the car was in for oil change for three years during warranty period. After warranty expired, I went in for oil change and asked them to look at the airbag sensor. They told me it was broken and would cost around 1500 dollars to replace. I thought they would do the honorable thing and fix it but I was wrong. I then contacted Kia and after a year they told me there was nothing they could do.

I took my 2015 Kia Rio into the dealership to have an electrical issue with my front passenger turn signal taken care of and was told that because the headlight assembly was cracked from the INSIDE, it was not covered under warranty. Now, I dont trust these weasels one iota, so I went in and look at this purported damage myself. What I found was a small crack in the plastic INSIDE of a capped off port, alongside a missing turn signal electrical contact.They claim that this damage indicates user fault and isnt covered under warranty. They further explained that because the car has damage on the front bumper (which is actually a minuscule scratch on the right wheel well that doesnt even reach the headlight) this indicates that impact damage was the probable cause. Now tell me, even if I somehow managed to hit something and miraculously avoid any damage to my front bumper or headlight or grill or anything else in the vicinity of the headlight assembly save for the aforementioned tiny scratch, how in the hell would I then have impacted hard enough to crack a tiny piece of plastic nestled deep inside of an assembly?No, the more logical conclusion is that this is a cheap piece of ** part on a cheap piece of ** car that this cheap piece of ** company will do anything to avoid having to own up to and pay for. Id recommend coughing up for a more quality vehicle from a more reputable and consumer friendly automaker. As it has become clear to me, KIA is neither of those things.

This is my second Kia Soul! I love the cars performance and the 10 year, 100,000 mile warranty (The best in the business)! That being said, several weeks ago, while driving northbound on the Interstate 5 freeway in densely automobile populated rush hour traffic, I got a flat tire. No big deal. That happens! What doesnt happen is calling Triple A and NOT FINDING A SPARE TIRE in the trunk upon the servicemans arrival! The serviceman was very accommodating. He explained that several years ago, spare tires were omitted as standard equipment (especially in small cars) to improve gas mileage (less weight equals increases fuel efficiency). My last Kia Soul was year 2011 so I didnt know there was no spare in the new models. Oh, by the way, I bought my Kia Soul from Alhambra Kia, Kia of Alhambra! NEVER BUY A CAR FROM THAT DEALERSHIP! Their customer service is absolutely horrible! In my hour of need, I called the dealership to ask why I had not been informed that there was no spare tire in my trunk and I was transferred to an answering machine! I left a message, but NO ONE EVER CALLED BACK!Anyway, I then called the national Kia Roadside Assistance Center where I spoke to an excellent receptionist whose goal was to serve my needs! She referred me to Downtown LA Kia. THIS IS ANOTHER KIA DEALERSHIP YOU SHOULD NEVER EXPECT PROPER SERVICE FROM! The national receptionist said changing the new tire I had bought elsewhere would be free! According to Downtown LA Kia, the service charge was $25. No big deal! EXCEPT FOR THE PRINCIPAL INVOLVED! I had already experienced a potentially traumatic event due to the companys negligence and now, I was just looking for someone, anyone from Kia to offer some form, any form of customer satisfaction! NO ONE SATISFIED MY NEEDS! The next day, I visited KIA OF ALHAMBRA and the manager apologized but HE DIDNT MAKE ME HAPPY! As result, I will never buy another Kia automobile! And I will never ever, never ever never buy a car from Kia of Alhambra!

Im tired of hearing that Kia is the best deal for the new economy! What new economy? Is this something our government is telling you to say. Because thisis the worse economy I can remember since the late 1970s. They didnt say anything about the economy through the holidays. Please!

From the minute we signed the lease on our Kia, weve had nothing but trouble with customer service. The car itself has functioned just fine, however, there were numerous issues starting from dishonest salesmen misrepresenting car features (which I luckily caught during lease signing, which made it a 6-hour ordeal). I suspect they intentionally delayed the lease revisions so we felt we had already invested too much time to leave. I wish we had just left and gone elsewhere. Once we took the car home, the sales manager called to let me know they had accidentally leased me the wrong car, and that they were getting an identical replacement for me. At which point I had to re-sign all of the lease documents two days later. While this may be dealership-specific (Casey Kia of Newport News), issues with customer service seemed to be prevalent throughout the organization. Employees have no accountability and make no effort to troubleshoot or find a solution. At the end of our lease, we bought out the vehicle. We paid online in-full and faxed the odometer statement. Though after 6 weeks, they said they didnt receive the fax, so we re-sent it. Still nothing. After my third call and demanding to speak to a supervisor, they *finally* offered me an esign option via email (despite having been told there was no email option on previous phone calls). I am hopeful that the esigned doc goes through, as our vehicle registration needs to be renewed, and Kia wont release the title without it (though they were happy to take our money). If there were issues with our documentation, a customer service team member should have reached out promptly instead of waiting for us to discover the delay. I am very glad that I will no longer have to deal with Kia going forward, and I will definitely be purchasing a different brand of vehicle when it comes time for the next one.

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

In 2010, I brought a new Kia Forte koup. I love my car. I NEVER HAD A PROBLEM OUT OF THAT CAR. But I broke my back and could not do the low cars getting in and out of them. So I went to Kia and traded on 11-2-13 for a 2014 Kia Sorento. Well, things went down hill. 1st week, had to go back and they had to do a 4 wheel alignment. Then the door handle fell apart. Went back, had that put on, then it fell apart again. The back doors had a gap in them were you could put half your hand in them. Well, after going back every Saturday for 6 weeks, GM had me come in to change car out. But every 2014 Sorento on the lot had same problems. Then I traded for a 2013 Kia Soul. Up till now, no problem till yesterday. When am going down road and a piece of my car comes off and almost hit 2 other cars. So I have had to send this morning at the dealer again. If it was not for service lady where I go, I would have already went crazy on people. I WILL NEVER EVER BUY OTHER KIA AGAIN WHEN I TRADE THIS ONE IN!!!!!! !

I purchased a new 2015 Kia Soul on August 21, 2015. I immediately noticed chips in my paint from normal driving conditions such as pebbles hitting the front. At my first oil change I told the service shop about it. Their response was A water based paint was used on this model of the Soul. There is nothing we can do to fix the paint issue. They then sold me a freaking marker to color over the chips. The problem is these chips went all the way through the paint layers and you can see indentations when they are colored with the marker and every week I find more paint chips. I had a 2013 Soul and I loved it and I never had a problem with the paint.

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode. This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue. To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS, is unacceptable.I took my previous Kia vehicle to the dealership on multiple occasions, over a period of years with engine/starting issues, before the engine finally failed. Kia having known that this was an issue, and not doing the right thing to rectify it before I became stranded on the side of the road, was disheartening and should have prevented me from placing faith in the company again. The inconvenience that both vehicles has caused me in continuous Kia service appointments and phone calls, is so ridiculous.Foolishly I remained loyal to the brand, and traded in my previous Kia vehicle for another, only to have the SAME type of concerns arise, engine/transmission issues AND now audio system issues as well. My new vehicle is a gorgeous royal blue Kia Stinger, which causes me to get frequent attention and have questions asked pertaining to the vehicle on a weekly basis. I can honestly tell you that my response when people ask, “How do you like the car” has absolutely changed, and my response is now “DON’T BUY A KIA”!

I purchased a new 2011 Sorento against my better judgment, knowing a first year production is always problem prone. But I have had purchased many Hyundais in the past, and was used to great service, and knowing its the same company, I expected the same quality (WRONG). Coleman Kia in Ewing NJ has the most lying area manager and service department in the nation. They charge repairs to Kia, that they never repair, or even look at. Case at point: Ive had a bad door rattle in the passenger side door since purchase. Ive had the vehicle in for service for 5 times and the repair was charged but never done. The last time, I placed tape under the door to know rather, or not the door panel was opened. And guess what the service manager stated? The door was repaired but the tape was never touched. Enough said. Never, ever, again, would I ever purchase another Kia. My door still annoying like a rattle snake. But how does Kia allow itself to be continued to be ripped off. I would like to still have my door repaired, only 40,000 miles.

My wife and I drove our vehicle on a service recall with KIA motors and during the conversation on the phone my wife mentioned the right directional was not working. Anthony current manager stated that he would give my wife a quoted price of 15.00 for the bulb holder instead of the regular price of 40.00 dollars. We were both grateful for the savings as we are now retirees. When walked up to parts and service counter we asked for the right directional signal and stated to the counter rep. that Anthony quoted us 15.00 Dol. for the part, he stated that the part is 40.00 dollars not 15.00. So my wife asked to speak to Anthony. My wife introduced herself as the one he quoted the discounted price to. Anthony denied the conversation. I was there next to my wife when this conversation was taking place. I told him, Why did you quote this part price if you were not going to honor it? My wife just spoke to you on the phone. How did we know your name and asked for you if this was not so. I told him as a previous manager for a marketing firm if you lack loyalty and good customer service you wont last long as quote (manager). For this reason my wife and I have decided to stay with Folsom KIA. Their quality of SERVICE IS AMAZING!!

BUYER BEWARE!! This is intended to strongly express a ZERO rating of Corporate Kia, as they refuse to stand by their products and are hurting their dealerships in the process. We have recently become part of a VERY large group of Kia vehicle owners with known defective engines and Corporate Kia refuses to rectify the issue of their poor quality!! We own a Forte with ~79K miles on it that is well kept. When the engine just recently began a loud knocking sound and a timely engine recall notification came to us, we brought it to Kia. After charging us $135 for a diagnostics fee and having our vehicle for literally two weeks (stating that Corporate Kia had been hacked and their systems were in disarray), only to ultimately tell us the engine recall issue DID NOT apply and it would cost us $8,250 for them to put in a USED engine!! Yes, $8,250!! They also stated that our vehicle had been serviced by Kia all along, but that the engine was junk?!? There are many Kia models already in lawsuit settlements for this defective engine issue that surfaces later on, but it is not on the Forte yet. Do a simple Google search and you will discover this. If youre thinking of purchasing, please do your research first, as there are many other car manufacturers out there who do not have this devastating design defect that leaves the owners with big $$$ expenses and no recourse. How Corporate Kia can ignore their consumers and poor quality like this is highly unethical and is why I am posting this!

Everything the other reviewers are saying is true. First of all the dealer coerced me to pay 900.00 over the sticker price. Before that they distracted me while their assoc. went to the car I chose, a base model ,and tried to change the sticker price from 13,000 to 15,000. When I objected they changed it back. Then the first thousand or so miles the steering wheel and tires would freezing / lock up while turning while driving incredulously. A few times I almost drove into vehicles or caused major accidents. Consumer assistance was no help at all. They refused to fix the problem saying they could not duplicate the issue. So I contacted dvohs to file a formal complaint. Then the vehicle wouldnt start at all many times, I had to call for jumps and tows sometimes in freezing weather. At ten thousand miles the clutch failed and had to be completely replaced. Now at 46,000 miles the car needs to be pushed down the hill just to get it to drive. Kia consumer hassle stated that the promises of bumper to bumper warranty does not exist. We are sorry they misled you that way. The warranty only covers the powertrain. The promise of free tires for the lifetime of the vehicle a total lie. They stated they are not obligated to honor any promises made by their representatives. The repairs at 46,000 miles which will be my total financial responsibility. They denied ever receiving previous calls at consumer assistance which is appalling. The dealership Columbus Ga hung up the phone in my face when I described my situation and refused to answer any more of my calls or voicemails. Kia refuses to honor their PROMISES TO customers and blatantly admit their claims of 100,000 mile bumper to bumper warranty is a complete lie. Never buy Kia. If you have one trade it in for something else or you will be hung out to dry. The attorney general, Better Business Bureau, and consumer affairs have abandoned the Kia consumers. I will be saddled with bills I never expected for a car that is obviously a lemon and will never ever function properly. I spent my entire savings paying for this car. Now I have no money and soon at 46,000 miles no car or money to fix the car. There is no justice for KIA Soul owners either.

I went out to my car for an afternoon meeting and the material on my console was melted in a spit. It was clearly melted. I parked in the sun that day but it was only 69 degrees out. I went to a meeting earlier that day at 1100 and it was fine. I called Kia in Liberty Lake, WA and reported it and told me it wasnt covered under my bumper to bumper warranty because it didnt melt all the way, just in a spot. They refuse to even submit it to Kia out pay to cover it. My $25000 purchase shouldnt melt for any reason. I do not recommend ever buying a Kia. They lure about their warranties and try to get you to pay. I am more filing out under the Lemon Law.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

I was taking my son to the hospital. The hospital we use is about an hour away from our residence. Three deer crossed the roadway. The last deer got confused, started to run back my way so I swerved to miss it. I hit loose gravel but did not know that when I did that it had ripped the oil pan off the motor. It stuck the throttle on and brakes useless. So I had no brakes and the throttle was stuck on. The van struck the embankment head on which was steep because at the top was a railroad track. The same track AMTRAC uses. Anyway after hitting the embank the van proceeded to hit a guide wire which pressed the hood into the motor and left scratches all over the van. It spun the van around, both sides of the van were hit against the pole, wire or embankment or ditch. The van proceed to climb the embankment, no brakes with the throttle stuck. I knew the other was going to be a roll because we were at an angle. Black smoke was pouring into the van. I am scared of black smoke (I was in a house fire 3 years ago. I was the last one out and suffered 2nd/3rd degree burns. I was life lined to Springfield). I couldnt see my son. I could hear him, he would answer me, but I could not see him. At the top of the tracks I heard him say we are going to roll. I said the airbags will deploy. How wrong was I. Just by chance that last tire was hanging onto the track. There was o2 tanks in the van (because of the fire 3 years ago, I burnt my lungs... I inhaled the flame). My seat belt did not lock. I hit the steering wheel, my breasts are bruised. I have a hernia and cant find an attorney that will go up against them. MY son had to have 12 stitches in his leg. I went to the hospital by ambulance because I couldnt breathe. NONE OF THE AIRBAGS DEPLOYED. So much for 5 stars. MY SEAT BELT DID NOT LOCK. I HATE KIA.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

This is the second time in less than a month I am in the service dept getting a coil replaced and its the third time in a year that its happening. Dont buy a Kia Soul.

I have a 2014 Kia soul with less than 20k, owned it 1 1/2 yrs. Noticed the clear coat on my wheels is starting to peel off. I notified the dealer and he told me to bring it in to take pics and send it to corp. but he also said they probably will do nothing. I have owned three Kias, this is Definitely my last.

On 11/25/18 I purchased a vehicle from KIA of Irvine. They totally scammed me on the service and maintenance contracts and also the theft deterrent on the car. They went as far as to fraudulently forged my signatures on the maintenance and service contracts. Those two added up to $4000.00, they also snuck in $1495.00 for the theft. So a total of $5495.00 added to my contract without my knowledge of it. The people that work in finance are nothing less than thieves and liars. None. And for you people that work in sales your hands arent clean either. You might not be directly involved in the fraud and the Payment Packing that is being used in finance, all of you most definitely are aware of whats going on over there in finance. When you guys forged my signature on those two contracts, you then submitted them for payment and then received payment for them. That is fraud!! And I am 100% convinced that the owner of this dealership has got to be aware of the practices being used there to commit fraud to scam their customers out of money. HE KNOWS. Every one in sales and finance are all thiefs and I assure you, that you will get what you have coming.

I have a 2011 Kia Sorento with 82,000 miles that I have just been told has a bad rack and pinion. I have been told by 3 mechanics at various places that there have been multiple bulletins out about this issue with the rack and pinion with KIA Sorentos yet KIA will not cover the issue or have a recall! I think it is time to get the news media involved. There is something wrong with this!!!!!

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

I bought a new 2011 Kia Sorento. I have always had a problem with the acceleration. It does not happen all the time, but now it is more frequent. I have tried to cross the highway, and when I accelerate, it is as if the car has gone dead. It will not accelerate. It will eventually get gas, and move. This is very scary, since I never know when it is going to happen. I only have 20,000 miles on it. I really wish I had not purchased a Kia. Kia mechanics cannot find the problem. I have changed type of gas, with no help. I feel like I am driving a car waiting for an accident to happen!

My wife and I currently have a Kia Sedona ex and we have had more problems with this van than I have ever had in my 38 years. The parts to be replaced are average price but to get them put on cost so much because of the placement. In order to get to just about any part you have to take something else off or apart or have small hands in order to get around something else. Its ridiculous.

Kia 2013 Optima Hybrid: 7/17/2015 - Drivers side rear passenger tire blowout on 405 freeway, exit 18. 7am, Costco Fountain Valley, had air pressure check. Got on the freeway and had a blowout. I rotate tires and have tires inspected every 6 months. I have about 28k mileage, the tire was rated 9 on inspection. I was very upset because I nearly got killed if not for the kindness of this lady who blocked traffic and escorted me to the shoulder.The previous week, I had my car inspected and I had a slow leak on the side. The Kia dealer suggested I replace the tire. First blow out, I manage to get car to Pep Boys and got a replacement tire. To my horror, I found out I did not have a spare tire. The blow up patch was useless. I asked Pep Boy what was the cause. They said NO nails or apparent cause. I replace tires with same type. I thought it was ODD that a new tire on a new car would blow up (I purchased my Kia Feb 2014). In less than a year, I had to replace a tire.When 2nd tire blow out happened, I decided to replace all four tires with Bridgestone. I dont know about you but replacing 3/4 tires on a relatively new car is unheard of in all my years of driving. I have had tires lasting me 70-75 miles. The shredded tires fell apart around the whole seam of the car in inner circle just above the rims.

My Kia Sedona has a lot of road noise. We have changed the tires and it hasn’t helped at all. I don’t know if it come from the doors and windows leaking or from the tires or maybe something else. The Kia service center is not open to helping with problems or getting things fixed.

Would like to see 2014 and 2015 KIA Souls third-party tested for actual horsepower and torque numbers. Having owned a 2010 KIA Soul + and now a 2014 KIA Soul +, the 2014 KIA Soul feels underpowered given KIA-stated numbers.

I purchased a KIA Seltos from Orange Park, Florida. Persons listed below were OUTSTANDING and PROFESSIONAL!!! Kelton ** - General Manager, Chris Tim ** - sales, Jim ** - finance. Thank you ALL for your Great Service and Help.

Kia Rio Gearbox problems - This vehicle was bought brand new on 2nd May 2013 from the Kia Northcliff, Cresta, South Africa branch. The vehicle started to develop gearbox problems with the gears getting stuck intermittently. After speaking to Mr. **, National after sales manager, Kia South Africa, he arranged that the vehicle had to go for assessment. The vehicle was sent to Kia to assess and fix the problem. They have replaced certain parts whilst trying to rectify the problem. After receiving the vehicle back, the problem was not solved. The vehicle was returned to Kia, and after one weeks assessment, Mr. ** (Workshop Manager at Kia Northcliff) responded the following: At the time of testing the vehicle we could not fault the vehicle. The vehicle is still giving the same problem and Kia is not prepared to accept that this is a factory fault and is not willing to replace this vehicle. I am sending this complaint now to the South African National Consumer Commission, Hello Peter, Verbruikersraad Beeld, The Automobile Association, Kia South Africa Head Office and trust that somebody will assist me to solve this problem once and for all, seeing that Kia is not prepared to accept responsibility.

DO NOT BUY KIA!!! ITS NOT WORTH IT!! 3 months ago on 4/1/2021, Folsom Lake Kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they werent responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.For the first 30 days, my insurance covered my rental. But come to find out my repairs were going to take longer, due to a part being sent from kia damaged and received damaged by Toyota collision center. Toyota Collision also informed us the remaining parts were on back order due to covid, so you would think they would try to compensate their loyal customers in any way they could.That negligence put my cars repair status back a whole month. So I went to speak with Folsom Lake Toyota collision center to compensate me, since the part was going to have to be reordered because of it arriving damaged. Toyota collision center said its not their job to assists us with a rental, that Folsom lake kia should since theyre the ones working with our insurance and ordering/shipping the parts needed to repair my vehicle. So I took the advice of many people working on site, and I spoke with Folsom Lake Kias head supervisor (Doug I believe his name was) to get my issue handled at the lowest level possible. My wife and I, inquired about a rental or loaner vehicle, until my vehicle was completed/repaired.He informed us that it doesnt work that way and that we would have to contact Kia Motors of America to receive assistance. So we did.... And since then Kia Motors of America along with: Kia Motors Finance, Kia Consumer Affairs, Kia Assistance Team, Kia Collections Department have ALL avoided assisting us with solving our problem, (due to their initial negligence). Theyve ALL hung up on my wife and I, kept us on hold for hours on end, kept transferring my wife and I to different departments to avoid us speaking with their supervisors, been rude and said disrespectful things, tried to get us to sign falsified documents.So 3 (almost 4 months later) of rude, careless, and negligent departments, customer service associates, and supervisors (JILLIAN in collections department being the worst!) Im FED UP, with the horrible service Ive had to endure over the 3 months, which has caused tremendous stress on my wife and I, especially since we have 3 kids one of which is a new born! So since its virtually impossible to reach the head of these departments (cause they keep you on hold). So Ive had to leave a review here! To warn others of the horrible service, THAT COMES WITH PURCHASING A KIALong story short, DO NOT BUY FROM KIA! They dont solve issues at the lowest level possible and DEFINITELY DONT solve issues at the higher levels possible! Even in the midsts of a pandemic we cant receive any genuine help from ANYONE! & if you dont believe me read some reviews from Kia Motor finance!! They do not care about helping you! Money is everything! NOT YOU OR FAMILIES WELLBEING! Be safe, & God bless!

Bought brand new 2017 Sportage in April 2017. Sept 25 my wife parked it at 6:45 am at work. At 2 pm the car decided to burst into flames totaling the vehicle. Video shows no one messed with it. Has to be an electrical malfunction that started fire. Anyone else have any issues with this type of vehicle?

I am seeing a lot of these comment and thinking they are really over exaggerated. When you go through like 5 or 6 cars in a year or so my thought is what are you doing to each of those cars to ruin them. I bought my 2012 Kia Soul brand new with less than 12 miles on it. I had o e sensor go out about a year after I bought it and the dealership replaced it through my warranty with no issues. Other than, that it is great. Great sound, quiet, good get up and go (2.0 engine) and it fits a lot in it. If you do a lot of hauling get an suv but even with the seats up I can still get a lot in. It has 36000 miles now and still going strong. Highly recommend Kia. EVERYONE I know that has one loves it.

I was one of the misfortunate people to purchase a used Kia. There was 70,000 miles left on the warranty but I did not know that this did not transfer to the second owner. Kia is one of two companies that do not allow for transfer of warranty. I had the ball joints replaced at my Kia dealer and within a short time the engine overheated and required over $1000 of repair. I question what was done to the vehicle while being serviced. Overall the service at Kia has been poor and when I complain I am treated as if it is my fault. I will never own another Kia vehicle.

I rate Petes Car Smart and KIA a negative star. If zero star means bad, then negative stars for both of them. But if you are asking 5 stars or more is bad, then lets say 6 stars. I dont get answers from the service manager besides their nothing wrong with your car. Yes, we can see it used oil but there is nothing wrong with it. The only time they talked to me was when I was there because once I left, they never returned my call or even tried to explain anything to me. So I would say KIA and Petes are a joke or KIA should get sue for false ads which they say they have the best warranty. I could say the same if I never had to warrant anything.My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. Its using half a quart every 3000 miles under normal driving conditions. I shouldnt have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Petes and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me. But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her. For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me theres nothing wrong with my SUV. Its normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty. Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Petes Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I dont care what car you had as long as it is a KIA.

Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.

My Kia Sorento is as nice as a Lexus. It drives and handles very well. It has a very nice interior and the heated and cooled seats are great. The panoramic roof is nice!

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.

I bought my Sorento new, it is a 2009. Running loud. It has 77K miles and the diff. rear end is bad. I cannot believe there is not a recall as many complaints as I have seen posted on the net. There needs to be a class action lawsuit! It can lock up while you are driving or explode!!! How many people have already wrecked because they just thought it was just sounding a little loud. I really thought it was just my tires or something. This is going to eventually be a giant recall like Toyota had, but as we all know it takes a few people dying first. I will keep all you Kia owners in my prayers. As for me....I am going to trade mine in for a Honda while it at least looks like it will run!

The gas tank leaks. Kia had a recall but they will only fix it if the leak is on the very bottom. I was told mine is leaking at the side seam. The tank is rusted bad, it shouldnt matter where it is leaking. It is dangerous and should be fixed.

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

Easy to drive, Im up high enough, that makes it easy see things. I love my Kia. Easy to park, comfortable ride, gets good gas mileage, lots of room, the backseats fold down so you can haul big items. Easy to get in and out of the vehicle. Has several airbags, has Bluetooth.

Fantastic miles per gallon, roomy. After much research, I decided on the Kia Sorento. I have not been disappointed. A quiet ride & great gas mileage. There is a lot of cargo room, with storage in back. Hands-free option for phone. The turn signal lights on the side view mirrors are a great safety feature.

To start my fiance was driving her car and the motor seized on her on a major highway. Called the dealership. They told her the towing company they used was busy so she would have to sit on the side of the road in the summer in Mississippi for 3 hours. I got her car towed to our house from a friend of mine. We finally get Kia to tow the car to the dealership, come to find out there was a recall on the motors for this reason. Never once did we get anything in the mail for it. We got it there Friday morning, here it is Monday afternoon and all they know is what I told them and that is that it needs a new motor. They told us it would be 3 days for the kia tech line to approve the motor. So we are gonna be without a car for 3 days if not longer. I called kia customer service they said the same. After asking for a supervisor they told me that it would take 24 to 48 hours for the supervisor to contact me back. Overall this will be the last kia I ever own. Just a bunch of crooks who messed up and now dont want to pay for it.

I have been really pleased with the Kia Niro EV - it’s got all the Safety features that you can get, coupled with numerous convenience features, all in a very sporty package (looks and performance). The huge bonus: not only have I saved on my gas bill each month, but my wife loves this car too, so we’re saving on her gas bill too! Thanks Kia!!

Purchased a new Kia Soul 2010 in Antigonish, NS. Fantastic dealership there. We wanted the burner model, but they only came in one color, so they custom made a green model as a burner for us. Moved to Charlottetown, PE and it all went downhill. The gas mileage was horrendous in the car, about 15L/100km. Took it to the dealership and they told us the following. The air filter needs to be replaced. All the fuel lines are good. The mechanic however did not check the plugs because he would have to take the engine cover off. They wanted to charge us quite a bit of money to proceed from there. I declined, I can replace an air filter myself. Purchased and ready to install. I then notice my engine cover is missing. Two bright and shiny holes where the 2 10 mm screws would hold it in place twinkling in the sunlight. Whaaaaaaat? Note: for the record, I know it did not come with one factory installed, it was aftermarket.So I call Kia up and ask where my engine cover is. They say I didnt have one. Wait for it! But.. You told me that YOU DID NOT CHECK THE PLUGS because of the engine cover. So whats the deal? Where is my cover? I even provided a picture of it to them. They said they did not have it. Grr.... So I then asked, if I never had one (I did) why would I be told you did not check the plug because of it, which is absurd because 2 10 mm screws take approximately 45 seconds to remove. The service manager told me repeatedly that my car never came with one and he doesnt know why they would tell me that. I lodged a complaint with Kia directly and all they would say is that they were aware of the incident. No apology, no offer to replace my cover.Skip ahead 1 year, car taken in for inspection. Was told the rear rotors needed replacement, they wanted 400$ to replace them. I said no, I can replace them myself. I pulled the wheels off and the rotors were fine, no scarring. I had already purchased new ones so I put them on, changed the brake pads and took the car back. They checked the car and now the front ones needed replacing. I said the hell and I took the car to a brake specialist where he will turn bad rotors on a lathe to fix them. NO ISSUES FOUND WITH THE ROTORS.I took the car back to the dealership and told them who I had check them. They then said oh, yeah they are fine, but your tires need to be replaced. I told them to put the passed inspection sticker on the car, the tires have the appropriate thread on them and that they need to stop the ** with fake issues. They put the sticker on the car. So as it stands now, I am out $80 for the after market engine cover and $100 on rear rotors I did not need. Thank you Kia Charlottetown, I think I will buy anything but Kia next time. So in the end, I am out an $80 after market cover.

On Wednesday, October 31, my Kia Picanto broke down. It was towed to Kia in Alberton (arrived 09:30). I had called Bennie and arranged. He said they might not have a chance to look at it the same day, which I understood. The following day (Thursday, around 15:00) I had to call Bennie back to find out what was happening with my car. He told me they were stripping it and they were suspecting the crankshaft. The following day (Friday, around 15:00), I had to call back! Now Bennie was on leave. I asked to speak to the principal as I was not happy with the service. No one was getting back to me and now my car is standing while hes on leave? I spoke to Jaco, who promised he would find out and call me back. Paul called me back. They were putting in the warranty claim and I would have an answer by Monday. I asked for a loan car and Paul said I should contact Kia SA. Monday I contacted Kia SA as I still have had no call from Alberton. I asked for a loan car and told Jessica about my issues. Jessica said its up to the dealer to provide a loan car. She will call me back. Tuesday Sean called me and said they sent my claim on Monday. I then called Kia SA and spoke to Brendon. Both Jessica and Brendon have not returned the calls!

We bought a new 2016 Sorento on Thursday August 26th of this year. We then went on vacation on Sunday August 30th to Pigeon Forge TN. On Monday the 31st a pin of some kind fell out of the brake pedal. We had to have it towed 33 miles to Louisville. My wife had to ride in the wrecker to get the loaner. They did not have the part to fix it so they put a temporary part in. We then had to wait in the motel for them to deliver our car back. After getting home we took the car to our dealer and they did not have the part. We now have to wait for the part and once it is in carry our car back for repair. Thats 60 miles round trip. Two days of our vacation was wasted on this and now we have to drive a total of 120 miles to have it repaired much less our time.

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

I have sent a message to customer service about my cracked bumper and I am extremely upset with the situation. Here are the pictures regarding my e-mail and I would like a response from customer service. I am an unsatisfied customer and I regret buying a car from Kia since I was not aware that the plastic was this cheap. I did not hit a snow bank nor did I run over anything. I am a very careful driver and I am not happy that the cheap bumper cracked on its own and I am extremely not happy about the incompetent Kia technicians at the Kia Montreal-North. They were arrogant and unhelpful in so many ways and blamed me, the customer, for the cracked bumper without any interest in hearing my side of the story. My e-mail is ** and I will be waiting for the prompt reply this coming week. Thank you and have a good day!

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

I have a 2012 Kia Rio that I bought one year ago. There is 52 thousand miles.. I love the car, drives good and gets good gas mileage.. A couple weeks ago I had a terrible burning smell after letting car warm up.. Couldnt find anything wrong.. A few days after radio would not keep stations programmed. Went to work one day radio was fine.. Went to lunch radio did not work. Kia said nothing they could do warranty was up.. I thought when I purchased car the 100 thousand mile warranty was on the whole car. Now I have to buy a new radio as the one in the car burned out. They said well its electronics.. Have never in all the years I have had a car the radio burns out. Kia does not stand by warranty as they say when you purchase car. Will never buy a Kia again.

I was given a gas consumption card for $400.00. When I went to go use the car I was told that the card had expired, so I went to the KIA dealership on Van Kirk in Brampton, ON, and explained the situation to him so he called head office and left a message for a manager there and got no response from him. Ive been a customer of KIA with multiple cars for 22 years. I feel unappreciated and shocked at the customer service of KIA. Its been about 3 weeks now and no one has even called me back yet.

My elderly mother has been pressured into buying an extended warranty that she did not need. She already has a 10 year warranty. They sent her card after card, and they called her so many times until she buckled under pressure after being told she had to have it! I am furious. I would say that they have dishonest sales tactics.

The KIA Soul is advertised to get 27-34 miles per gallon. I have owned my Soul for 2 months and have logged just under 3000 miles. I have it on the Economy Mode and am conservative about how I drive. But Im only averaging 23-25 miles per gallon. I drive to different locations, usually a 70-80 mile round trip, at least 50 miles of which is freeway. Needless to say, Im very disappointed with the mileage. Its not even hitting the low end of 27, and its nowhere near the expected highway mileage of 34 mpg.Now onto a totally different subject, the Mr. Sandman commercial. Sheesh. They objectify women and men. They show beautiful sexy women and big burly muscled men in super macho endeavors like sawing logs and fighting. So? Back to a real problem. My mileage isnt what the TV commercials or the window sticker represent. The only reason I was even looking at a new car was to increase my mileage - by at least 10 mpg - from my beloved Pontiac Aztek, which averages 20 mpg. Anyone else have this mileage shortfall with the KIA Soul?

My lease expired a few weeks ago. I owed money for the mileage. I tried to pay it online and it told me it would not allow me to pay my mileage through my online account. Which seems very odd to me but I called the number was on hold a longtime continually listening to the same message telling me to go online which was very annoying. I get a lady on the phone whos reading me verbatim all these things acting like Im a year overdue when in fact Im not late at all on this payment. Shes telling me shes trying to collect a debt. Im trying to nicely to interrupt her and tell her I know thats why Im calling to pay my bill. She proceeded to tell me how rude I was being and that Im not letting her finish. There was nothing to finish, I was not past due so she needed to stop treating me like I have poor credit. I tried to pay the mileage with my credit card which they said they cannot accept a credit card payment. Which to me money is money it should not matter. They are not willing to work with you. They are not willing to be friendly. I have never been a day late on a 3.5 year lease. I would stay away from Kia Finance at all costs. If I would have known what I know now I would have gone through my own bank. Do not buy a Kia.

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

My 2011 Kia Sorrento was literally a gift from God. I genuinely would not have chosen it but circumstances dictated my purchase, I would not change a thing. This vehicle is efficient, reliable and affordable. I would buy it again!

I have a 2009 Kia Borrego. I had to replace first engine because it was filled with sludge. I contacted Kia dealership and was told I didnt have a warranty and they wouldnt replace the engine. I had the warranty in my hand and was couldnt believe this was happening. I bought the Kia for its warranty and now Im being punished. So after getting nowhere with Kia except they said they fired the salesman because he was misleading other customers as well. I got nowhere, just a warranty to look at not use. I bought a rebuilt Kia engine costing after labor 8000 and off I drove again. Not even a year later same problem, oil not holding and sludge in the engine.... what do I do now - put engine #3?

Our 2014 KIA Sorento audio volume speed control doesnt work when the vehicle accelerate, we have to keep adjusting the volume both when we are at high speed (highway) and low speed (city). The Kia dealer didnt find any fault, so they took the car for a test drive and compared it with other new SUV and they said they noticed that the volume changed barely, but so small (or low) that anyone barely will notice that the volume adjusted itself, and they said without KIA directed them to do something, they cant. So they told me to call KIA and explain the problem and thats were the unwelcome and the frustration came in: I called KIA to explain the problem so I can have a better understanding of whats going! Everything was going okay til I mention the complaint about the volume and she became very angry with me and started to speak very loud! She asked the name of the dealer and the name of the person handling the repair etc., and she said if the dealer said the SUV is working normally then it is. So I tried to explain to her of what the dealer did and how they couldnt diagnose the problem, but she became so angry with me all of a sudden that she was very hard to talk to! So I thank her for her NO HELP and hang up.I am frustrated with this because I found out that I am not the only Sorento owner with this problem, and the way she was on the defensive, Im pretty sure she has heard about the problem. I have a 2001 Chevy Impala and it has that audio volume speed control feature and guess what??? It works flawlessly and KIA cant make the same system work on a 2014 model?? Really. I want KIA to look into this problem and update the SUV systems.

Where to begin. I scheduled an appointment at my local Kia dealership to have a recall fixed that I had received a letter about. The night I went to drop my car off it started making a knocking sound in the front end. I spoke with the mechanic who told me they would not be performing the recall because they believe it was part of an engine recall. Fast forward 9 WEEKS, yes I said 9. They tell me Kia denied the recall due to previous recalls not being performed. I call customer affairs and they state that I never had a recall done in 2018 that should of been done before the engine failing...First off I never received a letter stating a recall needed to be done in 2018 and the person who helped me even stated they had the wrong address on file. The only recall notice that said it needed to be completed was the one I took it in for. The fact that have terrible engines that is clearly known and there is a law suit over just tells you how terrible this company is. I have been without a car for 9 WEEKS! I work full time and have 3 children, no one could provide me with a loaner vehicle and now they are denying the recalled engine because of a notice I never received. I am completely disgusted with this whole situation. Kia Cooperation is shady and I will NEVER own another Kia.

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

I purchased the 2018 Kia Sorento EX 3.3L AWD new in January 2018. I currently have 23k miles on the vehicle now. This vehicle has been one of the best vehicles Ive ever owned, and Ive owned a lot of cars. The AWD system works great, handling is great, power is there when you need it and its comfortable. Every vehicle has its cons, but I find it difficult to find one with the Sorento. I know a few other people who own a Sorento and couldnt be happier with the purchase.The interior has a great feel and well put together, unlike a lot of new vehicles and their cheap composite plastic. The lines are almost seamless. The warranty (10yr/100k) seems great until you read the fine print. A lot of components are dropped off the warranty at certain mileage intervals along the way to the 100k benchmark. I did pay for the better warranty which covers all components to 100k miles, but even then other companies have warranties only going out to 24k to 36k miles, which is convenient to drop the vehicles warranty the moment it leaves new car status.I would recommend this vehicle to anyone thats considering purchasing an mid size SUV. For what you pay its the best bang for the buck. There is a transmission software update available. I brought the vehicle back in at 5600 miles to have it completed. KIA sent a $50 Visa prepaid debit card in the mail due to the inconvenience. Ive never received anything from any other manufacturer for an inconvenience.

I leased a 2019 Stinger GT after turning in my Optima a year early. I leased the car on 12/18/18. Within the first 30 days my rear defroster made a popping noise and shorted out. I took it back to the dealership and they supposedly fixed the issue. On May 14th on my way into work the car made the same noise. I called the dealership to have it looked at again. I got into my car after work, within a few minutes I could smell smoke and pulled over on the side of the highway. I opened the hatchback to see the rear defroster compartment melted away and then flames shot out of the hole. Within 4 minutes the car burned down to the frame. A formal investigation was completed with my insurance company, Kia, and the NHTSA.Kia accepted responsibility for the fire. They bought the car back from the insurance to hide a fatal flaw in the car. After weeks of failing to return numerous calls and emails to Kia attempting to understand what the next steps are, we finally received a call stating that they were willing to reimburse us for the contents in the car- WHICH THEY HAVE to do. After several more phone calls and emails, a supposed manager named Jeff **. contacted us (of course they have no email address, last name or phone number). After going back and forth he offered to refund us the $2000 we put down on the car only 5 months earlier stating it was the cost of ownership! After asking we found out that if we accepted, we would have signed off our rights to any future actions. The fire department told me the only thing that saved my life was that I can a full tank of gas so it did not blow cause of the lack of fumes. I was minutes away from picking my 6 year old daughter from school. The fire started right under where her booster seat was. Do not buy this car as it can easily kill you.

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

I traded in 2012 Kia Soul for a 2015 Kia Soul Plus. I got the car in June and I have been listening to the 3 month free promotion of Sirius Radio. I did not even notice that my new Kia has no CD player, until the other day when I went to put in a CD. I was completely shocked. My 2012 Kia did have it and I thought that the CD player was standard. I was not told when I leased this new 2015 Kia that there was no CD player. I feel that the salesman should have pointed that out to me. I am extremely disappointed and now I am looking through stores to see if I can buy a portable one to put in my car. I understand that changes are sometimes made, but a change like this should have been brought to my attention when I leased this car. This is a feature, for me, that is very important.

When they sell the car they boast a 7 year warranty. When the customer finds faults they refuse to fix the part. My speedo is inaccurate by 10%. I approached both National Capital Motors (The dealer) and Kia (the manufacturer) and both refused to replace or repair the inaccurate speedo.

I have been getting my car repaired here for over a year and I never had a bad experience until today. I had a flat tire, called roadside assistance and when they attempted to take the tire off one of the lug nuts were put on crooked from when I got my tires changed months before. Once I got to the dealership Artie **., the service employee was extremely rude and dismissive. I told him that all I needed them to do was take the lug nut off and put it back on properly until I can get a new tire. He told me to write down my number and they would be in contact but it may be a few days. This was not fair to me because I just wanted them to fix what they did wrong and instead of being helpful, they were rude and inconsiderate.

I purchased a 2017 Kia Sorento. After cleaning the plastic plate in front of speedometer with glass cleaner as recommended. I noticed that there were spots on other side of the plastic. This should not happen. Kia would not repair the problem and brushed aside the problem with the simple statement that it looked like outside influences were involved. Gee, could it be that KIA did not properly seal the plastic covering protecting the speedometer? If you buy a KIA, be prepared to fight for everything under warranty. Personally, I am getting rid of the Sorento and buying a car that lives up to its warranties.

To get a $500.00 rebate, I finance my 2014 Kia Soul (!) with the whole shebang through Kia Finance. 1st invoice came and showed the payoff amount. Sent them a check. Within a couple of weeks, got the pink slip in the mail. Then a week or so later, a check came in the mail as the payoff amount was over what was on the invoice. Very happy with their honesty. Had a Hyundai before and their manufacturer was great standing behind their product beyond 5 years... Never had a repair bill, just basic maintenance.

I have been a 3 car Kia customer for almost 10 years. I was Kias BIGGEST fan, telling EVERYONE how great a company this is. Ive converted 5 people into purchase of a Kia. Which is why I’d like to tell you why I am no longer a Kia customer and now a Nissan owner. And will tell EVERYONE I know to do the same. In the last 10 months I have had more than a dozen service visits. Starting in August 2020 my engine was losing oil. After first visit, my SA Edwin agreed this is a problem, do the oil consumption test and we’ll be on our way for a repair. Test Done, with a Sorry. We have to do the test again but we replaced the ignition coil. (2nd Coil since I’ve owned car) And again we test. With more Sorry. It didnt burn enough oil, or You have to come in EXACTLY at 1,000 miles. (This is NOT true; math can be converted at any mileage over the 1,000.) Even when I told them it starts burning at the 2,000 mark after oil change.Over and over again, I miss work to sit in the dealership, or WALK home, as the dealership insisted on these appointments but wouldnt give me a loaner (I have full coverage insurance). Finally in March 2021 they decide they will clean the combustion chamber. Need to leave car: they make me RENT a car saying it will be paid for with my warranty. ADDITIONAL days needed as more problems occurred while in for repair. (Oil switch). Keep the rental they told me, it’s covered. Return the rental and the dealership won’t PAY THE RENTAL.I have now missed over 30 hours of work, repeated oil change costs for the process, Rental Fees, Inspection fees that were never reimbursed. All in avoidance of a repair that was clearly needed to my engine. Go back into a new dealership Kia Schaumburg on 6/1/21 for scheduled oil change, and the Tech tells me there is NO OIL ON THE DIPSTICK. AGAIN. 10 months later and I still have the same problem. I hope the $100,000 lifetime of customer income I was generating (I buy a car every 3 years) was worth losing over this. I understand mechanical failure. I was an AUTO SERVICE ADVISOR for 10 years. Its how you handle it. And Kia Failed. (Case # ** for FEELING UNSAFE IN MY KIA, NO ONE CALLED ME BACK.)

Absolutely great job done by Kia on Stinger GT/AWD. Unbelievable. I am professional driver, my friend just bought this car. And I drive a lot with him. Amazing car! For the money. I cant believe its Kia. I drove a lot of different cars and trucks in 30 years... Porsche level.

So Kia Finance through Western Union (WU) will be charging customers, who may not be able to enroll in WU autopay, an extra fee of $3.95 beginning April 2018 for their monthly payment. Why should KMFUSA allow WU to charge customers for not enrolling in monthly autopay? Many car companies do not charge an extra fee for either autopay or monthly one-time payments from customers once the money is directly paid from the customers bank accounts. Please get rid of WU and get a company that can provide the same service without this extra fee. Is Kia Care Department aware of WU manipulations of its financially overburden customers who are trying hard to make monthly payments? Kia prefers to pump more money into TV commercials or sponsorships such as the English Premier League Soccer, NBA etc.. than to fight for its customers right and interest. Sad!!!

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.

I bought my 2009 Kia Rio in April, 2010. On Oct. 30, 2011, my car would not start when I came out of a store. There was a large, yellow sticker inside the door that reads For assistance, call. I called that number and it just rang. I did not see the transparent sticker in the window. Oct. 31, I dropped my keys at the dealership (Harris Kia in Lansdale, PA) hoping they could look at the car. I called the dealer at 8:30AM, they informed me that I had to call roadside assistance or pay for the tow. I called roadside assistance. They informed me that I needed the VIN number to verify service or pay for the tow. I left work on my lunch break and got the documentation out of my car. At about 11:30AM, I called roadside assistance again and set up an appointment for 4:00PM to meet the truck.By 4:30, there was no truck. The response I got from the local company, Mike Carrs Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the drivers side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. Id hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

I took my brand new Kia 2013 (purchased in October 2012) in because I noticed peeling paint and rust spots. They had me bring it in numerous times, took pictures, etc. to only be told that it was my fault. They said the rust looks like a rock hit it, and the peeling paint must be from someone getting in and out of the car. They told us that our paint and corrosion warranty didnt cover this. The car is brand new and we dont drive too far in it. I also keep our cars very clean, both inside and outside. My husband works from home and I work 5 minutes from home so there is no excessive use in our car. Even if there was, there is no way this should happen. I purchased a 2004 Nissan Altima in February of 04 and just sold it in June. It had no paint issues nor rust. Also, the city gas mileage isnt what they advertise and we told them about that. They simply said, there are no current recalls. Also, when we start the car first time of the day and reverse, it makes a grinding noise. I told them about this, they checked it out 3 times now, and said they cant reproduce the sound. Also, when we bought the car, we asked for a 3rd spare key. The saleswoman said this would be no problem. We called, emailed, and showed up in person and each time were told that it would be sent to us. This began in October of 2012 when we bought it and it is now August 2013 and we have never received a key. They literally begged us for a great review when we bought the car and we gave it to them because there were no issues immediately. They raved how their customer support was top of the line, I DISAGREE! I plan on pursuing my complaints with the BBB, local news, consumer reports, and via word of mouth.

Not happy with 2015 SUV Sorento. Has heated seats but no Automatic lights - was not told about this.

Proud owner of a KIA Stinger GT, so called top model of KIA (please go to last sentence if you want the short version). I have owned may new cars in my life and had never had so many issues with any of them but when I had issues I was serviced properly and got a courtesy car for the time of not having a brand new car. I understand that 3 year I would not class as brand new but anything between 1 and 2 year and less than 50,000 km I would. 7 year warranty is only as good as the service they provide and what does it help if I cannot drive my car because it is in repair because of manufacturing faults. A few things I came across from brand new, paint chips like glass. The smallest stone will leave a damage (compared to my previous car which I had for more than 4 years), in 2 month I had more stone chips than in 4 years with my Mazda 3 SPS25. Nothing changed in the way I use the car or where I drive it.When picking up the car brand new already had water mark stains which they pretend not to see till I pushed their nose down on it. The leather seats had already indent/loss of shape. When I had a puncture on the front tire (15ks) the service center advised that the tire would be repairable, no issue with the puncture but the manufacturer put a tire on which is unsafe and has a huge shaving inside (Continental Tires), this tires were not on stock and I had to replace 2 front tires to be safe again. The thread was not even halve used, I sent Continental a photo of the tire and they ask to bring the tire to them. Well normally I do not hang my broken tires around my neck and as this is a wear and tear item I was under the assumption that it would not be covered by warranty and left it with the tire service.Next day I called them to ask if they still have them but they were picked up ($500 down the drain). All this thinks I can live with after all this Stinger is a nice car and when you pay for top model you have to expect top problems (a little sarcasm :-). Moving on now having 25,000 km (15,500 miles) on the car and coming out to my garage to find the car dead as a 10 year old battery can be when used in a start stop system, non of this is applicable to my car and the winters are very soft in Australia. I blamed my selves for not being careful when cleaning my car (no one else is allowed to clean my cars, Im very fastidious with my car) and may have left something on overnight. Hard enough to find out that battery is in the boot and it is not accessible when electric is down. I called KIA service to be told battery is not a warranty item (wrong, their terms and conditions states 24 month, car is only 17 month old).Well in the end I called KIA roadside assist and they came very fast (kudos to them) and they replaced the battery without any bad comments. No charges, me happy camper again, till I went away for 2 days with my other car and the car was dead again. I had to go to work as I had very important meetings and interstate customer flew in for this meeting so I was unable to accommodate for them (not of your concern sorry back to the facts). My partner had to drop off the car after roadside assist managed to jump start the car, at KIA service they let her wait till the last courtesy car was gone and told her car needs to stay for investigation. She had to find her way home from a location which has no easy public transport and we just live 9 km away from the service center. The sales center is just up the road and they at least had the courtesy to drop her off at home (Kudos to them but feel also sorry for them as the service center is a shocker and what they try to make good service center will destroy). Now Im sitting on my desk at work waiting for a call 3 days after and not one call to keep me up to date. Meanwhile I researched the problem and within one hour I found out that it is actually a common problem on several cars already returned for that particular reason, only KIA will know how many but as Im very particular with my car I would assume there are many out their. Im sure they will fix the car in the end but this is not my issue, it is the fact not to react to a common problem and thoroughly investigate and communicate such huge problem (I classify an un-drivable car as useless) as it could be fixed quickly and may also preventive be fixed in a service (not going there either another dark chapter).Forgot to mention gear popping out when trying to quickly shift from park into drive or reverse when parking and trying to get out of harms way. You must be tired by now and I bring it to an end other you fall over dead. Moral is that a 7 year guaranty is only as good as the service and the car if it is fixed and you missing your car all the time you still give a damn about the 7 year. Not saying other manufacturer have no problems either but this is the first time in about 10 brand new cars I owned I have such issues. The car could have been the neck breaker for the likes of Audi, BMW, Mercedes but I think they cannot even reach the service and quality of Mazda. Yes I love that car that is why I swallowed all this crap so far but be aware when you buy a new car. What is more important a car who runs or a car who has 7 years warranty to be in the service center all the time and you left stranded without car. Good luck with your next car.

Kias customer service department is the absolute WORST customer service department that I have ever dealt with in my 52 years of living. I paid my car off more than 6 months ago and I have called at least 12 times in the past 4 months seeking assistance but, I have been unable to obtain my title. Every time that you call them, there is a new excuse. First, it was lost in the mail. So, I asked them to provide a duplicate. The next 10 calls I was promised something by mail. Here I am 4+ months later and I have still not received anything from them. Im at my wits end. Do yourself a favor and NEVER deal with this lousy company. If they gave me my next car for free, I would actually tell them to keep it. Thats how angry I am. Im going to call a local TV station in NY and ask them to help me rectify the situation by getting them involved and embarrassing KIA in front of thousands of their viewers. Im not going to get mad, Im going to get even. MORAL OF THE STORY: DO NOT BUY A KIA.

I hope this follow up gets posted also. The car went back again to the dealer Grieco Kia for the Air Conditioner once again. The fuse keeps blowing after replacing the compressor on it. They have had the car since August 22, 2013, and it is now September 1, 2013. They have changed 3 parts on the Air Conditioning system and still, the fuses are blowing and they have driven the car approximately 500 miles of testing our car. They claim that they need to drive the car 100 miles each time they put a new part in. I never heard of such bull. They are doing this so we dont get the car back and bring it back again, because if it goes back 3 or 4 times for the same problem, we can return the car under the Florida Lemon Law. This is why they have not returned our new car to us as of yet. The funny part is that we are making the monthly payments on the car and they Grieco Kia is driving our car all over. The longer this goes on with our new car, the more I am telling people not to buy a Kia or any other brand cars that Grieco Kia sells.