Jaguar is the luxury vehicle brand of Jaguar Land Rover, a British multinational car manufacturer with its headquarters in Whitley, Coventry, England.

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So Jaguar USA thinks a seat can wear out under normal circumstances in 2 ye
So Jaguar USA thinks a seat can wear out under normal circumstances in 2 years and 12,000 miles. Yes, between them and the stealership at Jaguar Palm Beach theyll have you believe that an $80,000 car should self-destruct before the warranty expires. Then again, what good is a warranty they wont honor?
Published: February 29, 2016
Andrew of West Palm Beach, FL

We bought a 2014 XF Jaguar, it has about 10,000 miles. Well my wife was dri
We bought a 2014 XF Jaguar, it has about 10,000 miles. Well my wife was driving the car and all of a sudden the steering wheel froze and the car shut down. The red flashing light was blinking on Drive. My wife was in the middle of the highway and the cars behind her were beeping at her. She then applied brake and shifted knob to park and tried to restart it and it did. My wife said it was embarrassing in a new 2014 jag. We took to dealership. They couldnt duplicate it, all they did was reset the computer. 4 days later it did the same thing, the car power turn off as she was driving. She is scared for her safety and my kids and others behind her. I called dealership and theyre going to pick up car and lend me a loaner. I was looking at this website and I noticed someone had the same problem which, her name is Colleen of Santa ana, CA. Ive bought a new 2003 Navi, 2007 Benz, 2010 Camaro and never had this type of problem. This malfunction on this 2014 XF is a safety issue and not even a used car in a car lot would do this.
Published: July 21, 2015
Severo III of Laredo, TX

This car is horrible. Customer service is worse. My car has been in the sho
This car is horrible. Customer service is worse. My car has been in the shop for 3 plus months. The dealer who has lied many times now state that the car has been fixed. Yet they refuse to allow me to properly test the car before signing off on it. Jaguar and its authorized representative has lied to me from start to finish. I documented everything. Corporate has not contacted me once although my car has been out of service since March 28th, 2021. The car has approximately 28,600 miles. Jaguar refused to negotiate with the BBB on a repurchase. They decline to respond to any and all requests for a remedy. Kicker: Jaguar authorized me to rent a vehicle. I am in for over 5k. They are refusing to pay. I will let them lie to the courts. I have proof. I documented EVERY call.
Published: July 20, 2021
Lori of Mckinney, TX

I purchased a 2013 demo Jaguar XF with 3000 miles. Have already had to repl
I purchased a 2013 demo Jaguar XF with 3000 miles. Have already had to replace fuel injectors, and engine oil cooler. When purchasing the car we were promised that warranty would extend to Cayman Islands where Jaguar has an authorized dealer. Jaguar now tell me I need to take it to Puerto Rico!!! My last few inquiries have led to only an automated response saying they would get back to be. The latest being mid February. Its now May 15, 2015 and still no response!
Published: May 15, 2015
Charles of Georgetown, Other

My Jag XF has been garaged kept for the 5 years Ive had the car. So you can
My Jag XF has been garaged kept for the 5 years Ive had the car. So you can imagine how shocked I was when the headliner in the car completely came down.As asked Jaguar and Alpine Jaguar my local dealer to provide assistance for this situation and they declined to stand by their product. At this point I have concluded Jaguar is not a brand worthy of luxury status. I will look to another brand to provide me a luxury vehicle choice.
Published: May 23, 2016
Gus of Coralsprings, FL

I purchased headlight socket for my x type from West Hurr of Getzville, NY.
I purchased headlight socket for my x type from West Hurr of Getzville, NY. When got home, I called and arranged appointment for their service to install it. Michelle service consultant was very short and sarcastic. Not to mention, the mechanic could not get the light to come on or at least tell me what was wrong. So they took my $112 dollars for an hour for nothing. To install the headlight socket probably 25 minutes, I saw the 18 year old Jaguar mechanic helping the other guy with another car most of the time when they called me back to ask a question. No one offered a discount or anything. A diagnostic should have at least been made for my money. Michelle was very short and sarcastic the cashier didn’t even say have a good day. To sum it up, horrible place to get your car repaired. Not to mention, I took time off work for this low class service center. I believe since they’re the only jaguar dealer in Buffalo, they don’t care. I’m sure their repair sales are very low!
Published: January 14, 2012
Rory of Buffalo, NY

I purchased Jaguar S-type for Galpin Jaguar in Van Nice CA a year ago. The
I purchased Jaguar S-type for Galpin Jaguar in Van Nice CA a year ago. The car had only 38.676 and now it has now 56,000. I purchased an extended power train warranty for 12,000 miles or 1 year. Two weeks after warranty was over, the throttle body failed, transmission cooling lines started leaking and I was told breaks need to be replaced. I had the car towed to the dealership. Galpin wants to charge me over $3,000 for repairs, and used car manager refused to take any responsibility for any of the above happened, claiming that its not unusual and things can happen. This was a $40,000 car with 56,000 miles and its falling apart! I contacted Jaguar customer service. They’re not taking responsibility for their brand product whatsoever! Meanwhile, Galpin offered me 15% discount on the repair and Jaguar supported. I refused to accept the offer and demanded that Jaguar will accept responsibility for the quality of their product. They promised me that local rep will call me today, but he never did. Please help.
Published: January 25, 2012
Lev of Irvine, CA

The service provided was phenomenal and staff members were extremely friend
The service provided was phenomenal and staff members were extremely friendly. The F Pace is an exceptional ride that I could drive with great ease and comfort, which has a great grip and assistance control for safety along with many other benefactors. My first time purchasing a Jaguar and overall it was a remarkable experience.
Published: March 1, 2020
Anushka of Toronto, ON

Can someone let me know if they have had the same problems regarding the po
Can someone let me know if they have had the same problems regarding the power steering rack on an 2001 S-Type? After I bought the car used, 6 months later power steer rack was leaking after around 80000 miles, replaced the steering rack second hand 6 months later after another 4000 miles leaked again. So found another steering rack and had that replaced, and again I seem to have the same issue again. Found steering fluid on the drive this morning 88000 miles so would guess it gone again. The work on the car has been carried out at a garage not done by myself. I know there are little problem you might face when buy a used car but there just always seems to be something going wrong with the S-Type. So far replaced the gearbox once, steering rack twice and header water tank once. The car has proven to a very expensive buy and if it’s the power steering again it could be bound for the scrap yard. Dont want to spend/waste any more money on it.
Published: August 14, 2013
Grahame of Leeds, other

It started with the brakes and motor. They were replaced but they are still
It started with the brakes and motor. They were replaced but they are still making noises whenever the brakes are applied. The water pump went out within 1000 miles. Now Im still smelling the radiator burning smell. The navigation screen is difficult to function. The response time is delayed when pressing the buttons. The hood sensor repeatedly goes off, not to mention you have to open and close the hood in order to start the car. The alarm goes off for no apparent reason and the radios buttons get stuck when attempting to change songs. This is the most expensive car I have ever had and I will never in life purchase another Jaguar product. The custom service reps are just as rude as the service representatives at the dealership. I had the car for a year and its been in the shop at least 6 times for the brakes and other mechanical related issues. What are you supposed to do when Jaguar Customer Service tells you that their managers only talk to people and then it was cleaned up by saying they only talk to case managers not people and that I should contact the better business bureau. I dont understand how Jaguar remains in business. I need lemon law attorney like yesterday to escalate this matter.
Published: August 26, 2014
Raychael of Westland, MI

I recently bought a 2000 Jaguar XKR Coupe with just short of 100k miles on
I recently bought a 2000 Jaguar XKR Coupe with just short of 100k miles on it, all black. I have never been so pleased with a vehicle as I am this one. Its beautiful, fast and fun to drive. I have taken it to the nearest Jag dealer (Bergstrom, Appleton, WI) for an oil change and powertrain inspection. It was a very positive experience. They offered pick up and drop off services, which I used. The car was washed and cleaned, very, very well. Just spotless inside and out. I spoke to the service techs directly regarding results of the inspection and was able to make informed decisions in maintaining my Coupe. I will be taking it back there soon to have two repairs made. Also, I am taking the car elsewhere (Powers Tires in Manitowoc) to have new wheels and tires put on, along with a brake and suspension inspection. Lastly, I have bought parts to change the navigation out for the original 3 gauge cluster that was available. The nav system cannot be updated beyond 2003, and a sports car like this should have gauges anyway. I plan to take the car to Extreme Audio in Manitowoc and ask them to do the nav-to-gauge switch out because there is much work to be done with a custom wiring harness. The car is not driven in the winter, and I intend to keep it, and keep up on its maintenance. In reviewing the cars maintenance history that was given to me upon purchase the average annual maintenance cost of this XKR has been $1500/year over 14 years. Thats including about $5k that I am putting into it. And I couldnt be more pleased with it.
Published: January 5, 2014
Mason of Manitowoc, WI

When I read all the terrible reviews I actually wondered what percent of to
When I read all the terrible reviews I actually wondered what percent of total Jags sold this represents! I had a 97 XK, a 2010 XK, a 2014 F Type, and 2015 XF, and now a 2016 F Type. I have literally had zero problems... ever! Ive owned other exotic brands, including one very expensive one that had to be lemon lawed! The Jags have been refined, problemless, and totally fun to own and drive. The dealers have been wonderful and supportive. WOW!!! A completely different experience from some of these other stories! I love the Jaguars!
Published: September 1, 2016
Fred of Boca Raton, FL

1995 Jaguar XJ - Bought this car in 2005 with 80k miles. I was the 3rd owne
1995 Jaguar XJ - Bought this car in 2005 with 80k miles. I was the 3rd owner. It has the 4.0 liter 6 straight 6 and its been bulletproof. Its been over 10 years and I have added 50k miles to it and its been fine. I dont drive in the snow with it or the winter. It has a smooth ride and great pick up for a 4000-lb vehicle with a 240HP 6 banger. Ive had to do the typical brakes and tires and battery. I do oil changes regular. A few odd out of the normal repairs I have had to do in 50k miles: 1) One of the headlight washer things on the front fell off. Somehow a small plastic clip that secures it to the bumper broke. Found the part on ebay for $50 2) Power antenna stopped working. Replaced with an aftermarket one and its been fine3) Electronic control unit failed. The car would not start and it was an $800 repair. But hey, its about 17 years old at this point and my wifes Toyota had the ECU fail in about 10 years and was $500 to replace. So.. not that much difference between the jag and the ToyotaOne thing I have noticed. I am on my original exhaust as far as I can tell. Maybe not driving it in the winter has saved my exhaust or these stainless ones are built to last. Also, its now 19 years old and has no creaks, rattles, or odd noises. This car is solid. It leaks no fluids and runs like a top with 130k miles on it.
Published: December 8, 2014
Angus of Winnetka, IL

Water suddenly gushed out on passenger side floor. I have been reading up a
Water suddenly gushed out on passenger side floor. I have been reading up and it appears this is a well known complaint with Jaguars 2007-2009. There is indeed a technical bulletin by Jaguar and yet knowing this in 2007 - 2 years prior - they still did not correct it and still charge $1,300 plus to fix it.
Published: September 12, 2013
Barbara of Tampa, FL

Needed a throttle motor and new transmission just over 100,000 miles. Bad m
Needed a throttle motor and new transmission just over 100,000 miles. Bad mechanically. Steering wheel squeaked since day 1. Doesnt hold its value and broken again. There is no reason to put another dime into this car. What a disappointment!
Published: July 19, 2014
Denise of Elizabeth, CO

Never buy a Jaguar! It is a piece of junk! I will only list the problems I
Never buy a Jaguar! It is a piece of junk! I will only list the problems I have had. I have already spent enough time and money on this piece of metal. I l0ost all of its internal lights at night on a three hour trip (including odometer and gas gauge). The next morning, they magically work again. I lost air conditioning and other internal electric.When I took it to the shop, they could not fix it. The mechanic said, Get rid of it; it has too many gremlins running in it. The car only had 40,000 miles on it. Both front door handles have broken off; water would drain down the door panel, and kill the solenoid to open the door. I get in through the back door. I removed the interior panel on the driver door because I could not get out from inside the car.Now I physically have to operate the solenoid. The sunroof is screwed up. The trunk does not lock; anyone can walk and open it. The doors lock and unlock when it rains, or if they feel like it. The kids from our softball team call it the car that won’t let you out. The battery on the key died, and the only way to get in was to use a slim jim. I have carried the slim jim for almost a year now. I’ve had to use it about eight times--very embarrassing.The transmission is getting ready to go out. I fear taking my 3-year old son in it because it may break down at anytime. The brakes are horrible; I cannot tell you how many times I’ve replaced them. One speaker in the back works; none of the others work anymore. At this moment, it sits in my mother’s garage, two hours away because it won’t stay running. I cannot even get it home to work on it. It has less than 100,000 miles, but most problems started before 40,000 miles. I would literally give it away, if my conscience would not kill me.
Published: September 6, 2011
Travis of Nederland, TX

August 12, 2021 I purchased a 2017 Jaguar F-Pace 35t, with 51,496 miles on
August 12, 2021 I purchased a 2017 Jaguar F-Pace 35t, with 51,496 miles on it, in May of 2020 from Jaguar Land Rover Downtown Salt Lake in Salt Lake City, Utah. I am a first-time owner of a Jaguar and was excited about my new vehicle. I met with a salesman by the name of Jake who assisted me with my purchase. At the time of the sale, I was explained that the Jaguar warranty was bumper to bumper. That this was good for the next 2 years or 100,000 miles, whichever came first. The warranty covered repairs, and oil changes on the vehicle.June 24, 2020, I notified Jake of some issues I was having, one of them being that the daylight headlight was out. I made an appointment for July 15, 2020, with the service team and took the vehicle in to get fixed. August 7, 2020, I took my vehicle back in to be serviced again. On November 10, 2020, made an appointment for November 20, 2020, to be serviced on again.In December 2020 we went to a wedding and on the drive to and from the wedding the car started overheating. It was cold outside, snowing, there wasn’t anything out of the ordinary. That same month I started having problems with the window control panel on the driver side. I was having a hard time getting an appointment made where I could also get a loaner. This problem continued to happen, and I tried to document when I could. I do have a picture of the overheating issue dated March 2020. It was hard to take pictures and video the occurrences, as I was usually driving and didn’t want to get into an accident.On June 11, 2021, I was able to get the Jaguar in to be serviced. I was taking it in for the window panel to be serviced, the overheating issue to be looked at and the other daylight headlight to be replaced. It had gone out on the other side now. At this time the Jaguar had 62,000 miles on it. The service center said my warranty was not going to cover the same as it did before because it had over 60,000 miles on it now. I explained to them what the salesman had told me at the time of purchase and that this was contradicting to what he told me. After speaking with their manager and seeing that another customer was told the same thing, they said they would cover the service. I got my car back on June 23, 2021.On June 29, 2021, my car started overheating and the AC stopped working. I reached out to the service center and explained to them it wasn’t fixed. I dropped it off on July 6, 2021. They kept my car but said they couldn’t get it to duplicate the problem. Nothing was fixed and I picked up my car on July 13, 2021. They had it for 8 days.On July 22, 2021, my car was overheating, and the AC stopped working. I messaged the service center. I provided pictures and videos. They said they could not get me in and were all booked and would get back to me when they could. I reached out again on August 3rd as my car was overheating and the AC would stop working. August 7th, I reached out again, experiencing problems still. I did drop it off on August 7th.As of now, August 12, 2021 my car is still sitting at the service center and I don’t have a loaner. I will never purchase a Jaguar again, I have had nothing but problems and the overheating issue is not being resolved. I would not recommend Jaguar to my family or friends unless they want to expect problems. I have had the car for a little over a year and have put around 13,000 miles on it. I do not plan on keeping it but trading it in for another vehicle that is more reliable. The last correspondence I received from the service center was that my case has been referred to Jaguar corporate to help get it resolved. Ideally, I would like to return the vehicle and get my money back. I no longer want to keep the car as I anticipate it will cause me future problems. I need a reliable vehicle for me and my family. This has been a huge inconvenience for us, and I use it to drive to and from work and take my kids to school.
Published: August 15, 2021
Nicole of Riverton, UT

Not just the worst car company I’ve dealt with, the worst company period.
Not just the worst car company I’ve dealt with, the worst company period. The warranty on my F-type is 50,000 miles or 60 months. The engine failed after 19,300 miles and 33 months of ownership. I am the original owner. Even though I had taken it to the same Jaguar dealer I purchased it from for the scheduled maintenance both times it was necessary, Jaguar denied my warranty claim citing lack of maintenance. They claimed people who buy F-types typically drive short distances so I should have changed the oil more frequently than the manual requires. I have a 20 mile one way commute so I don’t drive it short distances. Even the dealer couldn’t believe Jaguar’s refusal to replace the engine. In addition to $35,000 for a new engine they wanted me to pay another $7,000 if I wanted them to dismantle the engine to determine what part had failed. That money would be non refundable.I found a great mechanic who installed a used engine to get the car running again. I then hired an attorney and took legal action against Jaguar/Land Rover for breach of warranty. It took 9 months but I won the case and Jaguar was ordered to reimburse me for the engine replacement. They had 30 days to pay. After 70 days they still had not paid or answered emails. Only when my attorney threatened to take them to court and seek additional damages did they finally pay up. If you don’t want to receive this type of treatment after you’ve paid $75,000 for a car, then stay away from Jaguar/Land Rover.
Published: October 20, 2020
Robert of Hudson, OH

If the CPO warranty is important to your purchase, then proceed carefully.
If the CPO warranty is important to your purchase, then proceed carefully. In some Jaguar literature and some third party sites you might conclude, as I did, that the CPO extends the original warranty and is bumper to bumper. This does not appear to be the case as I have sticky interior panels and buttons on my 2015 F type. This is a documented Jaguar issue on various models. Jaguar USA verbally indicates that the CPO warranty is for electrical and mechanical breakdown. I stress verbal as they have so far unequivocally refused to put my denial in writing. Furthermore, it appears that the document which lists covered/excluded items is considered as a top secret document by Jaguar USA and some if not all dealers.
Published: August 3, 2019
frank of Mount Pleasant, SC

I bought my Jaguar XF in the summer of 2015. I never had any issues with it
I bought my Jaguar XF in the summer of 2015. I never had any issues with it, best car Ive ever driven. The interior is simply stunning and very comfortable. As for the performance of the car I have only good things to say, its fast, very stable and easy to drive. I usually dont write reviews, but today I accidentally came across the reviews others left and I felt they very unfair to Jaguar. Its a great brand.
Published: October 14, 2017
Luca of Radostyan, Other

I read all of the complaints and thought wow they are so much different tha
I read all of the complaints and thought wow they are so much different than my experience. I have a 2003 S type and am just now 12 years later replacing the battery. I am having trouble with the air conditioning but they think its just worn out O-rings that let the coolant leak. I have had brakes replaced and new tires and tune ups but nothing major. I have been very happy with my car..
Published: August 10, 2015
bev of Marietta , GA

Purchased my f-pace in January this year (2019) and have been experiencing
Purchased my f-pace in January this year (2019) and have been experiencing ongoing (squeaky) braking noise from the rear brakes. Ive taken it into the local dealership twice, spent three hours on the first occasion and and full day on the second, despite them re-assuring me that the calipers have been greased and the problem is solved, the noise is still there. Jaguar Complaints had promised to investigate this complaint over a week ago and still no response.
Published: December 30, 2019
Shaid of Burton Upon Trent, Other

I brought a 2004 S-Type Jaguar in Oct. 2012. After 1500 miles I had problem
I brought a 2004 S-Type Jaguar in Oct. 2012. After 1500 miles I had problems with the transmission, but Thank God with the top of the line extended ford warranty I got I only had to pay 100. About 500 more miles I had a second transmission problem, but after 10000 miles later I have had no problems and I LOVE MY JAGUAR. One thing I knew for sure when I brought this car is that I was to get an Extended Warranty not just because of the type of car it is but because its used also. Now at 88000 miles I need brakes and rotors. Thats only because when I took my car in for maintenance no one told me I was close to needing brakes. So I messed up my rotors and that cost plenty of dollars. I must say this if at all possible, please get an extended warranty because if I didnt have, it would have cost 7000.00 for transmission repair. Nonetheless I Love my Jaguar and I Pray one day I can get me a Custom Purple One.
Published: August 13, 2014
Millvenia of Montgomery, IL

1990 Jaguar scares the crap out of me while driving. It is extremely diffic
1990 Jaguar scares the crap out of me while driving. It is extremely difficult to get into and once you are in you need a crane to get out. Eats gas like a pig as well, EXPENSIVE gas.
Published: May 9, 2018
Reese of San Antonio, Texas

Purchased brand new 2013 Jaguar XJ from Heritage Jaguar in Freeport NY in D
Purchased brand new 2013 Jaguar XJ from Heritage Jaguar in Freeport NY in Dec 2013. Scene 1: Critical oil light went on around 1500 miles and I brought it in and was told by service manager Bill they probably forgot to fill with oil at the factory. Heritage filled with oil and sent me on my way. Scene 2: Another 1500 miles and critical oil light went on again. This time I decided to service at my local dealer Monmouth Jaguar. I showed them the service report from Heritage Jaguar, and was told that they needed to evaluate through an oil consumption test. Oil was filled and I was sent on my way. One point I would like to mention, car constantly smelled of oil burning and I reported it numerous times to both dealer and Jaguar customer service rep named Paul.Scene 3: Another 1500 mile and critical oil light went on again and car was brought to Monmouth Jaguar and they contacted Jaguar engineers and was told to change a bunch of parts, which they did and sent me on my way. Car now has around 5K miles, as you can see we dont drive this car a lot. I did want to take the car on a 350 mile round trip and was scared that it would have a critical oil issue far from my home. I called Monmouth Jaguar and reviewed this and the continuing burning smell of oil after the so called repair was done. They offered me a loaner while they checked out the burning oil smell, on Friday Oct 3rd. On Monday Oct 6th I was called by Monmouth Jaguar and was told that Jaguar decided to replace the engine with a new one.I was concerned, since this is virtually a new car with 5K miles and this issue started from day 1, with the devaluation of the vehicle due to the engine replacement and the look of the Carfax report with all this repair history. I e-mailed Jaguar customer service 2 times and called my Jaguar service rep Paul several times. I spoke to Paul and he too he said he will get back to me. After not hearing back I tried to call the Jaguar executive line and left 2 messages not hearing back at all. Monmouth Jaguar where the car is now, are wonderful and are trying their best to help in every way. It seems Jaguar Corporate is trying to take themselves out of the situation and leave Monmouth Jaguar to relay any decisions. Monmouth Jaguar did say that Jaguar Corporate wants to do the right thing and offered to send me a check for 1 of my monthly payments and they said they would offer me an extended warranty but could not provide the details of the additional miles and time frame.Jaguar Corporate is hiding behind the local dealer and is not taking responsibility. This oil issue started from day 1 and I expect a new vehicle from Jaguar. When the time comes and I try to sell this vehicle I will take a tremendous loss as compared to the market conditions of the time when I go to sell the car. The real surprise of this is that they call themselves a luxury product, and I am still waiting for a response from Jaguar Corporate after many e-mails and calls. Does Jaguar have many issues with this model engine? Obviously my engine does. If this is a unique non everyday occurrence why would Jaguar not want to satisfy a customer by doing what is right and replacing the car?
Published: October 13, 2014
peter of Eatontown, NJ

I purchased a 2002 Jaguar XJ8 2 years ago with 70k miles that has been owne
I purchased a 2002 Jaguar XJ8 2 years ago with 70k miles that has been owned and driven carefully by 1 owner in near-showroom condition. I purchased the 2002 Jaguar XJ8, believing I would be buying a vehicle of quality, a car that would last me at least another 70k miles. Sure, I knew the purchase of a Jaguar came with a hefty upkeep bill, but I wouldve never even begin to think that the Jaguar transmission would be of such poor quality.Since my purchase 2 years ago, I have put a little under 18k miles of love in it under the warm Florida sun. One day, while driving my 2002 Jaguar XJ8, I had a Gearbox Fault appear at a green light. Along with the message came a jolt, as if I have been hit from behind. When I turned my car off and on again, everything was fine for a day or 2, until the message and jolt repeated again after driving on a bumpy road. Long story short, this happened randomly over the course of 2 weeks about 3 times until I decided to take it to the local Jaguar dealership for a computer diagnosis. That day, Jaguar happened to be booked up with appointments, so I made an appointment for the following Friday. The transmission situation was getting worse. By the following Friday, my Jaguar XJ8 was barely accelerating (at about 1 mph until the 4th gear, accelerating slightly faster than when you let go of the break in Drive). However, after an hour drive, I still made it to Jaguar.After 30 minutes of biting my nails and wondering whether the problem was due to transmission failure or something electrical (driving experience felt like a sensor was corrupt), I was told that I have slippage at both gears 2 and 3 and this was due to the Jaguar transmission failure. They happily threw me a quote of $5,500 for a new jaguar transmission and $1,000 for their labor. I kindly declined their generous offer and asked them when does a Jaguar’s transmission usually break down on a 2002 xj8? To which they replied, usually around 190k-240k miles. I find that hard to believe, being that it was serviced regularly and have never been thrifty on premium oil, premium oil filters, premium gas.etc. I wouldve understood if the transmission died at 130-170k miles, but at 87,500, almost 3 times less than the expected life!? I have looked around the net and have found other Jaguars that have had their transmission fail at around the 45,000 mile mark. For Jaguar, which at first I took for a brand that produced quality, 45,000 and 88,000 is truly embarrassing. I have had friends that had original Honda transmissions last over 250,000 miles, Three times as much as my prestigious Jaguar XJ8 transmission lasted.My options? Sell the car for scraps (seeing that as of this moment it does not drive at all, only drives in reverse) or have jaguar fix it for $6,500 or pay $2,000 for a used transmission with 10-20k more miles on it and sell it for reduced value or drive it until that transmission is faulty too (which could be at any given moment, knowing Jaguar).One things for certain, I will never be purchasing a Jaguar again, nor will I be recommending it to friends. I have owned a 2002 BMW 525 before this and I cant even begin to tell you how much more of an impression the BMW made on me over the Jaguar. Bear in mind my BMW had 130k miles when I sold it.I will be ridding myself of this junk soon and will be purchasing something of quality, something of higher or equal caliber, like a Honda or Kia or something.
Published: February 20, 2012
Goran of Jacksonville, FL

My problem began after having my 2004 Jaguar for one year. The mechanics at
My problem began after having my 2004 Jaguar for one year. The mechanics at my dealer are very crooked. They put my brakes on wrong which caused me a lot of money to repair. They told me that I had a tiny hole in my Air Conditioner that would cost $1,100 to repair. I found out later that they have told others that they have this same problem which led me to believe that they created the problem. My transmission went bad and I was told that it would be better to sell my car because it would take close to $12,000 to repair it and other problems that they say was wrong with the car. The transmission was replaced for $2,500 and has done fine. I took my key to them for programming and they told me that I needed a new one that would cost around $250.00. The car is beautiful in appearance but it is the worst one that I have ever owned. BEAUTY IS ONLY SKIN DEEP!!!
Published: August 30, 2014
Flora of Birmingham, AL

I am a loyal Jaguar driver, however I am now having my concerns and doubts.
I am a loyal Jaguar driver, however I am now having my concerns and doubts. I had gone from the XK8 to the XJL, and never thought it would be an issue. I had the car in several times for various problems from car shaking in reverse when you turn the wheel, the moon roof not closing, the trunk not closing, the navigation replaced, now my TRANSMISSION IS BEING REPLACED… I have under 40,000 miles on my car, mostly highway driving. I am a very careful driver, my car looks brand new other than all the issues listed above. I FEEL I HAVE A LEMON? I have not even listed all of the issues, because the people in the service department are very kind and doing the best they can. What are my rights? I think they should give me a new car. HELP.
Published: May 27, 2015
Adrienne of Aventura, FL

A/C Condensation Drain Blocked & Leak into Passenger Floorboard: I foun
A/C Condensation Drain Blocked & Leak into Passenger Floorboard: I found water in floorboard carpet coming from under glove box. I learned through Jaguar Forums of this problem on my 2007 Jaguar XK and that a Technical Service Bulletin was issued on it. No recall for the latent design flaw, but some users report $250 coupons being issued for repair. I learned from call on 20 June 2013 that Jaguar will only do this if one uses a Jaguar dealership for the repair. I am now in touch with attorneys to initiate a class action lawsuit against Jaguar North America, as this is a $1,000+ repair for an inexpensive rubber drain tube duck-bill apparatus and elbow. Completely unacceptable response, not even an apology, from Jaguar, who upon prompting suggested I could write to their Board of Appeals. They should know that their typical clientele has resources to conduct punitive actions for such.
Published: June 24, 2013
John of Carmel, CA

I purchased a 2013 Jaguar XF supercharged awd in 2016 and always noticed a
I purchased a 2013 Jaguar XF supercharged awd in 2016 and always noticed a antifreeze smell coming out the vents; and whenever I shut off the car I get a rattle noise. After taking it getting oil change they say the noise is normal and I should check the coolant level often. Today I started my car and a very loud noise came from the engine and car shut down and wouldnt start, I had to get it towed to dealership all to find out that I need a $26000 engine replacement; wow really Jaguar...thats not supposed to happen on this expensive luxury really new vehicle. Im now waiting for a call from them and we gonna see whats the deal outcome will be.
Published: December 4, 2018
walter of Memphis, TN

Four weeks ago I purchased a XF. So far I have not received any call from a
Four weeks ago I purchased a XF. So far I have not received any call from anyone at the dealership or from Jaguar USA to ask about my experience with the purchase transaction or any concerns with the vehicle. And I do have some questions and relevant feedback. Last week, my daughter purchased a Hyundai Tucson and she has already received calls both from the dealership and Hyundai USA asking for her feedback and if there was anything they could do to enhance her experience. Amazing!! Jaguar has to go a long ways before it can hold a candle to the Japanese and Korean counterparts.
Published: September 21, 2016
Balan of St. Charles, IL

My 2018 Jaguar E-Pace is an unreliable and dangerous vehicle to drive/ride
My 2018 Jaguar E-Pace is an unreliable and dangerous vehicle to drive/ride in. This vehicle engine loses power during freeway/city driving and the accelerator is unresponsive. No help from Jag Cust Relations.
Published: October 16, 2018
Gregory of Carlsbad, CA

My 2011 Jaguar XLJ with 58,100 miles overheated and now I need a new engine
My 2011 Jaguar XLJ with 58,100 miles overheated and now I need a new engine. It is out of warranty, but with only 58,000, shouldnt Jaguar bear some responsibility?
Published: February 10, 2015
Glenn of Destin, FL

New $90,000 plus Jaguar XJL. The car has been in the shop Four times for ov
New $90,000 plus Jaguar XJL. The car has been in the shop Four times for over a total of 20 days. All kind of electrical problems, most prevalent is with Bluetooth disconnecting or instrument panel blanking out completely. Jaguar has no idea how to fix the issues and refuses to replace the computers. They have asked us to wait for a major software update that in July. This is our fifth Jaguar XJ and by far the worse electronics of any of the over 25 cars I have owned.
Published: June 10, 2017
Bill of Windermere, FL

I own a 2006 Jaguar X-Type currently with 90,000 miles on it. I bought the
I own a 2006 Jaguar X-Type currently with 90,000 miles on it. I bought the car new at Rusnak Jaguar in Pasadena, CA. I used to take the car for service there but, every time I went, they always found something needed repair, not including the times that I had to take it for problems. Well, brakes on this car are a joke. I have replaced them 4 times and, each time, the rotors needed to be replaced which adds to the bill and, of course not covered by the warranty. The new battery cracked and, has had at least 3 additional batteries after that, battery cables needed to be replaced, engine mounts needed to be replaced, oil and water leaks galore, 2 new coolant reservoir, new radiator, assorted sensors, new transfer case, windshield wiper motor replaced, rear shocks had to be replaced. Currently the car is at PepBoys because the battery light came up, the alternator was replaced not once, but three times already and the battery light continues to be on. I already paid them $600.00 to replace it. The PepBoys called their troubleshooter to diagnose the problem since they were thinking that the car computer is the one causing the problem which is a $3000.00 repair. Their master mechanic informed them that my Jaguar needed a Jaguar built alternator. Otherwise, the computer would not recognize it. BTW, I also have to replace the hood struts which cost $90.00 each but was able to find the replacements at 1/2 price. I am just afraid of whats next. I bought this car because I wanted a Jaguar but I was not bargaining for the amount of problems this piece of garbage this car has been. I own a 2006 Ford Expedition, which I bought new, and the only thing that broke after 69,000 was the water pump which was quickly replaced for $450.00 which included the thermostat and a radiator flush.
Published: November 7, 2013
Guillermo of Pasadena, CA

2015 Jaguar XFR - Leased this car in October 2015. Shortly after having it,
2015 Jaguar XFR - Leased this car in October 2015. Shortly after having it, we noticed that it was not handling well at higher speeds. The front end felt loose. Reported to the dealer, but found nothing. Now, over the course of 2 years and 22,500 miles on the car- a popping, cracking sound has been coming from the front end drivers side. The car has been into service 7 times for the same issue. Jaguar has replaced every part possible on the car. We have asked for Jaguar to buy the car back since it falls into the Lemon Law category of Texas. Jaguar refuses and admittedly states the car is safe to drive. The last visit to the service department lasted 5 weeks! I have been working closely with the dealer and Jaguar North America. I had asked for the contact information for the Consumer Affairs department but was told that I do not have access to that department as it is only for internal employees. Hmm?? How can a consumer affairs department not work directly with the consumer?? We are longtime Jaguar owners, but after this experience, we will be considering other car manufacturers for future purchases.
Published: January 16, 2018
Jill of Plano, TX

I have a 2018 f-pace diesel purchased in 2019. Not a day goes by that I don
I have a 2018 f-pace diesel purchased in 2019. Not a day goes by that I dont break out into a smile while driving it. Yes, fit and finish could be not high end, after all it is a Jaguar, but all cars nowadays are built with compromises. My wife had a 2018 Jeep Wrangler, and if you want to see horrifying build quality buy one. How a big v6 can be so gutless is unexplainable. Back to the F-Pace, 2 liter diesel weighing only 300lbs... Takes you to 80mph very quickly and had returned up to 40mpg. This is the best looking SUV on the market, and the lay flat rear seats make cargo space INCREDIBLE, it fit a 65 tv no problem. So far Im loving it... Knock on wood... NO ISSUES! I would recommend this car to anyone, service so far has been great.
Published: August 16, 2020
Thomas of Sausalito, CA

I purchased a new Jaguar XJL from this dealership. I put $1,000.00 down pay
I purchased a new Jaguar XJL from this dealership. I put $1,000.00 down payment and was told I could pick up the vehicle the following week. After four weeks of non delivery they claimed Bankruptcy. They keep telling me the bank would release the vehicles within a week. They never returned my deposit. I have reported the issue to the New York State Department of Motor Vehicles and the BBB.
Published: March 21, 2018
Tom of Rocky Hill, NJ

I have an 07 plate Jaguar 2.7 v6 diesel S type. I had to take the car to my
I have an 07 plate Jaguar 2.7 v6 diesel S type. I had to take the car to my local dealer for a repair. It came up on dash as SDC unavailable. Jaguar dealer told me that I needed a new diaphragm fitted to my fuel pump at the cost of 299 fitted. I picked car up on the Saturday and paid the bill in full. On the following Thursday, the car broke down again - same code on dash. I contact dealer, tell them whats wrong. Car goes back into garage. Then they tell me that they are having problems reading the fault codes and that they are waiting on Jaguar sorting it out. 2 weeks later, they phone to tell me that they have found the problem and car needs 2 new fuel injectors at a price of 245 each. And that they have sent a sample of the fuel in my tank to see if its contaminated with anything. They come back to me and say its water in my fuel. And my tank needs to be drained. They then tell me that I have a bill of 1180 and that they will not guarantee the work that they have done on the car unless I change all the injectors and the fuel pump at the same time. I check out the internet for prices of injectors, and for official Jaguar injectors. They are only 65. I now have a Jaguar car that I am scared to drive on the road in case it breaks down on me again. And the bill has to be paid in full before the car can leave the garage. I will never ever in my entire life get another new Jaguar car. I have owned this car for over 3 years and I have found the Jaguar dealers to be nothing more than con men. They dont keep their word and they always find ways of getting more money from you. And the warranty is a joke. it never covers what has gone wrong. So my advice to everyone, STAY AWAY FROM JAGUAR. Cars are expensive crap. Im going back to Range Rover. At least you can repair them easier and cheaper.
Published: October 20, 2013
Gordon of Dumfries, OTHER

Please do not lose your time and money!! I just bought a Jaguar Pace 2.0 Di
Please do not lose your time and money!! I just bought a Jaguar Pace 2.0 Diesel 2017, and 3 months later a whistle, coming from the engine started. I took the car to the agency and after several test, they told me they didnt know whats happening so they gave me again the car with the same whistle. After one weekend the check engine and diesel malfunction alarms start appearing so I took it again to the agency. After 3 weeks they told me that they need to change the engine completely!!! A new car! 3 month old! What did the people at work told me?: We told you so! Jaguar have a terrible engineering and mechanics but I never heard them!
Published: August 8, 2017
Mario of Sorel-Tracy, Other

I have a 2013 Jaguar Premium Edition. I leased it brand-new from Heritage J
I have a 2013 Jaguar Premium Edition. I leased it brand-new from Heritage Jaguar. The car has 3700 miles on it. My brake pads low warning light came on at 3600 miles. I took it to Jaguar of Freeport and they claimed my driving was the cause of my brake pads needing to be changed. That is the most ridiculous thing I have ever heard. They refused to change the pads which were barely worn. The sensors are placed very close to the pads. This will definitely be my last Jaguar. My lease ends in September of 2016, so Ill have to put up with it until then.
Published: September 16, 2015
Nancy of Port Jefferson Station, NY

I took my 2007 with 35,350 miles Jaguar over to Elmhurst, Illinois Jaguar d
I took my 2007 with 35,350 miles Jaguar over to Elmhurst, Illinois Jaguar dealer. And they ran the diagnostic test which cost $142.00 to tell me I need a new fuel pump and jet pump and the cost is $1,236.00. There is no reason I should have to pay out this amount when the car has 35k miles. I also had 2 2005 X-Type Jaguars and they both had leaks from the oil pain filter, which should not happen at 50k. Jaguar is much over rated - charge too much for the cars and have no sympathy when the car needs work. They stick it to you. I had much better cheaper cars and will never own another Jaguar. So if you are in the market, be wise and pick something other than a Jaguar.
Published: May 31, 2013
Tammy of Bloomingdale, IL

I had an existing XF that I was very pleased with and didnt expect to chang
I had an existing XF that I was very pleased with and didnt expect to change, save for some bargains around in the current stressed climate. Mine was a diesel and I knew I needed a petrol some time. I investigated used XF petrol and was looking when Jaguar Cardiff suggested I could have a pre-reg XF for £5k more. Needless to say I was interested! Its a portfolio 2.0 250hp Petrol. It has BAGS of power (my brothers 3.0 petrol is OTT powerful and exp to run) and I am totally DELIGHTED.The tech has taken a HUGE boost from 2012 to 2020 and now is just quick, easy and intuitive (it was fine previously). Comfort is also far better, especially rear comfort and space. My previous car was used so bums had touched the leather before mine! Ride is responsive but not Audi hard. Overall I am blown away by HOW MUCH BETTER the 2020 car is than the 2012 (which I already liked a lot!). Its so much worth going for the new motor. THANK YOU Jaguar for an amazing product!
Published: August 22, 2020
Alistair of Other, Other

I have owned a 2011 Jaguar XF S/C with 25,000 miles for the past 4 1/2 year
I have owned a 2011 Jaguar XF S/C with 25,000 miles for the past 4 1/2 years and have been very pleased with the purchase. I bought the car from a dealer about 60 miles from where I live. This has been the most satisfying car I have ever owned, and I have owned quite a few high-end sedans. The car is beautiful, fast, quite and safe. I look forward to seeing it and driving it any change I get. It is a perfect size, fast and RELIABLE.The only service or reliability issue was an initial check engine light, I was told that I didnt tighten the fuel cap well enough TWICE by the assessing dealer. On the third episode, after being sick of taking it to the dealer, I call Jaguar and they towed it to Portland, Oregon dealer where the problem was found to be a vapor leak near the fuel tank and was fixed. It has stayed fixed. The yearly service has been the only other trips to the dealer, and have been uneventful. Note that all service was free for 5 years with 2011 vehicles. The battery died at 2 years, and I replaced it on my own, and the soft performance tires only lasted about 18,000 miles as expected. Would I buy it again? IN A HEARTBEAT!
Published: August 27, 2016
stephen of Dallas, OR

My 2009 XJ Portfolio with less than 20,000 miles that stays parked in my ga
My 2009 XJ Portfolio with less than 20,000 miles that stays parked in my garage, has never been thru a car wash, had the back windshield come unglued. A car that well cared for should never have that occur. At a cost of $1000, I had to pay to have it done. Certainly makes me rethink purchasing another one. I thank the dealership for at least repairing it.
Published: October 12, 2016
Alaine of Orlando, FL

Replacing lost keys - What an absolute nightmare! What a way to rip off you
Replacing lost keys - What an absolute nightmare! What a way to rip off your customers! Not only was I robbed when my purse was stolen, with my only jaguar key inside, I was given only one key at the time of purchase. Unknowingly, at that time, I was not aware how expensive replacement keys were. I was the second owner. Then I was trying to get a key when I had no key. Jaguar dealerships were about as helpful and understanding for my situation as some zoo animals. I was told repeatedly the only way was to bring car in physically to nearest Jaguar dealership, which is 3 hours away. After all, aren’t Jaguar dealerships as common and up the road as a Ford dealership? I’m supposed to flat bed my car then pay 4$ per mile just to start. Unbelievable! Inconsiderate and unkind! Plain greedy! Surely they took into consideration all the hundreds of their customers whom like me, lose keys and now forced to pay high towing fees two-zillion miles out of the way, then stolen from twice over at the excessively high charges to replace my keys for a tiny amount of metal and plastic. Never again jaguar, you lost this customer. The managers employed at Jaguar are so completely inept and unknowledgeable about a product they talk about and sell day in and out. They were clueless when I inquired about this marked important card they instructed us to keep in safe place, titled security label from key transmitter. Surely marking something important and keep in safe place is an item valuable enough to really keep in a safe place for some future important reason. Surely staff were also educated about this security label key transmitter so when someone like me asked questions, Jaguars staff would have at least once seen this label we had been storing safely!Surely, there really is a purpose, function, for this security label key transmitter with what appeared valuable enough to store with all these numbers and bars to scan. I got hopeful that maybe, since it was titled “key transmitter”, all these numbers could be scanned because of bar codes and some thoughtful genius in Jaguar corporate head should be kind enough to make a spare so that some future single sickly older woman, on a fixed budget, wouldn’t have to tow her car half way to Mars and take out a bank loan for this fraction of a fraction of piece of worthless metal and plastic. I could have bought 2 state of the art computers, with all their gadgets and sophisticated hardware for what I am being expected to pay for this microscopic sized hunk of metal. Gold sells for less! Personally, thank you Jaguar for the added daily troubles and turmoil many sick and the fixed income customers you have. Thank you, Jaguar on a job not well done. It’s in the air! I know you feel it Jaguar. After all, you breathe the same air as the rest of us do and feel that consumers are sick and tired of being ripped off at every street corner we turn on the all possible ways corporate heads can squeeze out of themselves. Then feel so proud, pat yourselves on your backs for becoming a fortune 500 company and having millions in the banks.Corporate greed is not something to brag about. As if, you had worked so hard and diligently at producing a product that’s really worth the $500 to $1,000 that you charge. Millions like me are sick of being ripped off by corporate heads that searched hard to find a way so that all customers must go to you and you’re completely free to now overprice. There’s nowhere else they can go and you smile, feel happy and smart about yourself for finding away to get rid of competition. All that matters to you is the bottom line. Then you tell yourself something like it is a security reason for doing all of this. I feel like I had just walked into a Wal-Mart, pushing a grocery cart, handed the cashier $500 and leaving the store with an empty cart, only a safety pin in my hand. I did not get really anything this month for my money.We all know that those extra little added charges at the end of our bills, for such things as filing fees or maintenance fees are really for absolutely for nothing that corporations pride themselves for. Theft is theft, no matter how you take it. I am so tired of companies finding extra ways to profit for nothing by taking advantage of the disadvantaged. We are all sick of it! We know what you’re doing. We all see what is really going on. The fact remains you put yourself deliberately in the position of having a corner on the market no matter how you try to sell it. Well, Jaguar, you don’t just have corner, you took the entire freaking block off people just like me. As for the wealthy customers, the price of a jar of peanut butter is $3 for the rich and the poor. They don’t like being overcharged any less.
Published: April 26, 2012
Sue of Adrian, MI

My 2005 Jaguar S-type stalled mid-road. The dealer said that the fuel pump
My 2005 Jaguar S-type stalled mid-road. The dealer said that the fuel pump went out on January 2011 and it cost me more than $2,000. Since then, the car stalled and died while driving once in June, another in August and now in October. The dealer replaced the fourth fuel pump, returned the car and told me that everything is okay now. I am not confident that it is safe to drive, as the car dies mid-road and along the highway.
Published: October 6, 2011
Craig of San Diego, CA

I have a 2006 X-Type 3.0 AWD, and I read almost all the negative responses
I have a 2006 X-Type 3.0 AWD, and I read almost all the negative responses in this thread. I have 127,000 miles on mine and I have replaced a battery at 82k, brakes at 67k, an overflow tank at 106k , performed regular oil changes using 5/30 Castrol as recommended, and I only burn 93 octane (and a lot of headlights). You treat your Jag right and it will be nice back. Today, it still gets an impressive 24.6 mpg, and still turns heads. This is a very high quality vehicle and it takes pampering, not abuse. The only thing I dont like about Jaguar is changing to the XF style. The Type X and XJ are still two of the most beautiful cars on the road and most people dont seem to know how to take care of a Jag. I love mine.
Published: May 5, 2012
James of Krum, TX

We the Jaguar lovers are very disappointed with the removal of the signatur
We the Jaguar lovers are very disappointed with the removal of the signature Jaguar emblems from the hoods of the vehicles. Please put it back. Thanks, Jaguar Lovers.
Published: September 14, 2016
Letha of Milwaukee, WI

I just purchased my 2014 Jaguar XF and from the day I brought it home on a
I just purchased my 2014 Jaguar XF and from the day I brought it home on a cold start and just sitting at a light the car has a rough idle!!! Very embarrassing when you have someone in your car! Dealer Service said, Dont worry about it, and try fuel injector cleaner when I get gas. I paid a premium for a luxury car! Im very frustrated.Updated on 06/06/2015:This is an update from my previous post. I took my 2014 XF Jaguar in for service at my local Jaguar dealer for the second time about the idle issue. I was told The computer said everything was fine with my car. I had clients ride with me and ask what was wrong with my car. After spending 40,000 on a luxury vehicle its quite embarrassing. I called Jaguar USA and was told nothing is wrong with the car. The dealer did tell me that all the 2014s have a bad Idle and they dont know whats causing it. When youre sitting at a stop it feels like theres air in the gas. Needless to say I sold my car and took a $7000 hit! I only had the car for two months and it was in the shop twice. Jaguar USA should make up the deficit that I lost.
Published: April 27, 2015
Nancy of Plano, TX

Almost a year ago, I purchased a new Jaguar F Type. LOVE THE CAR. BUT, cust
Almost a year ago, I purchased a new Jaguar F Type. LOVE THE CAR. BUT, customer service is by far the worst I have ever experienced. Let me start in the beginning. The Car was new. So new, the dealerships had limited number of models available and they simply took their allocations and customized what they wanted so I was presented a list of cars due in. My car was listed with all options which included rear view back up camera. The car came in and the window sticker said the same. I took the car home and could not get the rear camera to come work. I just figured I was doing something wrong. The car is very advanced. So I took it to the dealership and after fiddling with it announced that it did not have a back up camera. The next day I had a revised and laminated window sticker in my mail box that removed the camera and I was assured that It was a mistake and I did not pay for the camera. I was upset as everything I had read said it did have it but I figured no problem, I would simply add the camera. I even entertained thoughts that because they had made the mistake that Jaguar USA might pay for the camera or compensate me in some way. Boy was I wrong. Not only was I quickly informed (from everyone from my sales person to a Rep from JAGUAR USA) that because it was simply a clerical error and I had not paid for it, not only would they not assist me but that the camera COULD NOT BE ADDED TO MY CAR. It was explained to me how the car was so sophisticated that it could not be added. This has been reiterated to me each time I inquire about it and I must say it might be the single most frustrating thing about this whole ordeal. I am far from a master mechanic but I have installed back up cameras on other vehicles and I know you simply install camera, hook power to reverse activated lights and interface with radio head unit. Frustrated, I said, Please order the camera and harness needed and I will install or find an aftermarket provider that will. That was 9 months ago. I have checked with parts on 4 occasions since then and yes, they ordered the camera but I just cant seem to get them to get me the harness required.Next, I scheduled a visit to the service department on Jan 6th because my center air vent which goes up and down quit going up and down. I also order a new compartment (not under warranty) changing the small compartment between the seats to something I could store a little something in. It in March 1st and I have yet to be called. When I did send an email, I was assured by the service manager (Karen **) that she would see what the issue was. She emailed me and informed me my part was on back order. I emailed back and asked her to confirm that there were multiple parts on order and asked that she confirm exactly what was on order. I have not heard anything back. In fact, my reply emails from her email is now getting bounced back....almost like my email is blocked???In ending, this is by far the WORST SERVICE EVER. And ironically it is the most expensive car I have ever bought. I have bought a Mercedes from Crowns sister dealership co-located with Jaguar and service was excellent. Simply stated, when paying $104K for a new car, I expect to be serviced better than when my 1978 Chevy Vega needed a starter but that 20-year-old kid got far better service than I am getting today. Jaguar should be ashamed for releasing a car they cannot support.
Published: February 28, 2014
Tim of Indian Rocks Beach, FL

My 2016 F type stopped at a red light and shut off. No power to turn on haz
My 2016 F type stopped at a red light and shut off. No power to turn on hazard flashers or put car into neutral to push off the side of the road. Called for roadside assistance at 1:30 pm. First truck arrived at 3:30. Since the car cannot be put into neutral the driver told me I needed a different type of tow truck with a wheel lift. Called roadside back. Was told to wait for another truck. Each hour that passed I called to get updates and was given false info and lies.By 7:30 PM I realized that nobody was coming to help me. I called a private tow company which I paid for. They arrived within 20 minutes and towed the car back to my house because the dealer was closed at this point. The tow driver that helped me told me that Jaguar pays so little to the AAA for pickups that they are a last priority. If you ever get stuck on a busy day they will not pick you up. If they did not lie to me I would have called for my own tow hours before. I was left in the middle of a busy highway from 1.30 PM till almost 8:00 PM by Jaguar. If you buy a car dont expect any service from these people. Warren Henry Jaguar could not care less about customer service. I will look into legal recourse for my horrible experience but my advice would be to buy a different vehicle. Terrible feeling being completely stranded. Roadside never called to see if I got picked up. I called to speak to a supervisor and held the line for 40 min. I finally hung up. This is the first time I am complaining about a car. I have owned Cadillac, Lexus, Mercedes, Bmw and Maserati and have had good or at least reasonable service from all of them. Do not find yourself in my position. I did not drink water or use the restroom for all those hours as the police told me I had to stay with the car. Anyway I was far from a rest stop or gas station to walk to. A true nightmare.
Published: December 30, 2018
Jeffrey of Miami, FL

I bought my 2016 Jaguar XJ in March of 2016. To date, it has been in the sh
I bought my 2016 Jaguar XJ in March of 2016. To date, it has been in the shop longer than it has been on the road (over four months). The wire harness was damaged by rodents, not surprising when I learned the wiring insulation is made of soy. A few minutes on the internet reveals that many other owners are having the same problem. The new wire harness has been on backorder for almost four months. How is that possible? A current model year vehicle has a part as common as a wire harness that is not available for over four months?Jaguar Motors refuses to replace the vehicle under lemon law, as they claim the damage was caused by outside factors (the rodents, but no concession for the part being made of soy maybe next theyll make wiring insulation from bacon). They have also refused to make any concession of any kind. To date, they even refuse to apologize for the part not being available (anything remotely close to an apology is only patronizing... Im sorry YOU are frustrated, Im sorry YOU are not happy, as if my frustration is self-generated and they have no responsibility).At the two-month mark, they sent what they claimed was the replacement part, but only demonstrated their incompetence as the wire harness they sent was the European version for my US vehicle. After Jaguar Motors argued with my dealership for over a week about whether it was the right part, they finally admitted to their failure and agreed to send a new part. Two months have passed since. On several occasions, they told me the part was scheduled to arrive. It will be there Friday... nope... It will be there next Tuesday... nope. This week, when I was told for the third time the part was scheduled to arrive and it didnt, I asked Jaguar Motors to provide a tracking number. When they couldnt produce one, they finally admitted the part is still being tested in England. Why have they boldface lied on three occasions about where they part was. Sir, we dont have that answer, we can only tell you where the part is now.Throughout the entire process, the Jaguar customer service department has demonstrated only one goal... resign me to my fate. There has been no effort of any kind at any point to attempt to resolve the situation faster or to make any concession of any kind. (Of course they still expect that I make my payment in full). Even requesting to speak to a supervisor in the customer service department requires an act of congress. It is their policy that you can never be connected directly to a supervisor. The supervisor reviews your case and then decides whether they feel your case is worthy of a supervisors time.This is the level of service I might expect if I bought a lesser vehicle but this is Jaguar XJ. This is the flagship vehicle of the brand. Should a current model year vehicle ever have to sit for four months waiting for a part? Should a vehicle have accessible parts made from food products that attract animals? Should a car brand of this stature be so blatantly apathetic to customer concerns? My hope is that many will see this review and give it strong consideration before making a purchasing decision.
Published: December 3, 2016
Matthew of Westlake Village, CA

I reckon the engineers built this car so badly because they were trying to
I reckon the engineers built this car so badly because they were trying to have a laugh at the stupidity of those with too much money. I have 2004 VDP XJ8. Only 150K miles. The major issue is the air suspension. It is only a matter of when you will need to spend $4K fixing it. Parts are outrageous. Many here have fuel pump as an issue. $1000 to fix. When a 10 cent switch went bad on overhead console the whole unit had to be replaced $600 part $100 labor. You cant change wiper blades like other cars. Battery has to be special silver calcium. I also have water on floor by glove box. I wont bother you with all the small issues such as coils. Transmission may be next. There is a reason why you dont see any of these vehicles on the road anymore. I have to laugh because if stock market investors ever looked here they would never buy another Jaguar share. The powers that be dont care. The bosses are here today, take a fat check, and leave tomorrow. I hope we can stop people buying Jaguar. And Im a Brit. Even if you are rich, why throw money away? My Jag was $85K at 2004 time value of money. Today one can find them at $4K. The depreciation and cost of upkeep will probably end up costing you $2 a mile. Imagine taking a 10 mile drive to grocery store and just throwing $20 out the window. Silly rich folk. The only plus for this vehicle is that it looks so beautiful.
Published: November 28, 2017
Peter of Stafford, TX

On Friday, March 22, my wifes new Jag was at Momentum Jaguar Service Dept.
On Friday, March 22, my wifes new Jag was at Momentum Jaguar Service Dept. in Houston. Two recall fixes were in order - fog lamp replacement (not performed) and a radio malfunction that caused it to be impossible to turn off the radio. The latter recall fix was performed with a software download and my fleet manager drove the car to my apartment parking garage and left it there on Friday afternoon, while I was away out of town with my family.We returned late Sunday afternoon. It would be necessary for my wife to depart early the next morning (today, Monday, 25 March) at 5:30 am to travel to the State Capitol building in Austin where she works. Since she would need to depart so very early in the morning, she attempted to pack her car late Sunday afternoon. It proved impossible to open the car with the fob due to a dead battery, presumably caused by a short circuit. Momentum Jaguar Dealership being closed on Sunday, from their website I called the number to Jaguar 24-hour roadside assistance. I spent the rest of my Sunday in the parking garage waiting on one and then another roadside assistance driver, neither of which could locate the battery. The first would not try and drove away, so on my second attempt through Jaguar roadside assistance, I appealed to the operator that the next driver should be knowledgeable in starting a Jaguar convertible. Nevertheless, the second driver likewise could not. By consulting the manual, he and I were able to locate remote jump start points and provide sufficient current to operate all accessories, but not to start the engine.So at 8:00 pm, my wife booked the earliest flight from Houston to Austin still available. By then, the earliest had sold out, so she bought a ticket on the second flight. In the morning, I drove her to the airport missing my own first appointment and fought the rush hour traffic jam back home. I still could not go to work yet since I had to meet the wrecker driver. Three hours of my workday were missed because of this junky, new Jaguar but worse, my wife, who is a state senator, may have missed votes on important state budget matters.This new Jaguar with 8,459 miles driven has already broken down. Mysteriously, the last place the car was started was in the service department of Momentum Jaguar! While I dont yet accuse the service department of causing this breakdown - the cause is yet to be determined - at the least we know that this brand new Jaguar has already broken down. My wife had wanted a white Jaguar convertible since childhood, so I finally bought one for her after warning her of Jaguars widespread, long-standing reputation for unreliability. Now, she has seen for herself.
Published: March 25, 2013
Keith of Houston, TX

From the very first day I brought the car home we had problems with our Jag
From the very first day I brought the car home we had problems with our Jaguar XF. It left my wife stranded on the freeway multiple times when it simply shut down and refused to go. This is a common problem. The car was eventually re-wired from bumper to bumper. It has had brakes replaced three times in 65k miles. Not one sensor told us the brakes were low, and they couldnt figure that out either. Now the dash has bubbled up and the leather is separating after 65k miles. It has been garage kept since day one, and it is probably happening from being removed for all of the warranty work. Jag will not cover it.
Published: December 16, 2015
Matt of El Dorado Hills, CA

I Just bought a 2011 XJL which still had some remaining warranty but I also
I Just bought a 2011 XJL which still had some remaining warranty but I also got extended warranty as well. Same week the car went in to the shop, engine vibrations, weird idling, seems its going to shut off when Im in reverse, XM radio was cutting out, speaker was cracked. I took it into the dealership at Newport Beach Jaguar, a few days after I bought it because the massage on driver side was making a loud noise. They replaced it and I told them about the cracked speaker but they couldnt hear it and I also complained about a rough idling with vibration and a check engine light came on. Well they, God knows what they did but supposedly they fixed it. I picked up my car and drove it home and two days later the same problem came back check engine light and the vibration. I drove it back to Newport Beach and left it with them for 12 days. They said they changed the spark plugs as they noticed there was some leak from a compressed washer that sits around the spark plug. I said ok whatever just give me my car back already I miss it. Everything seemed normal until I took and I drove it for max 2 weeks and back again. Now a different dealership got involved and they worked on the fuel injectors saying that they looked bad, changed 4 supposedly and car picked up again. Seemed fine then The idling issue pops up again. I take it in and asked a Jaguar lead mechanic to take in on a ride with me. He did and noticed a slight hesitation and vibration but said close to normal but lets keep it overnight and see. They did and when turned it on next day the engine light came on and the noticed what I was talking about. Its been at the dealership now for 15 days testing and bringing a field service engineer and towards a few days ago Im starting to get hints that there is a possible engine replacement. Im out of words after I heard that and Im not sure how to go about this right now. Ive made 2 payments on the car and the dealership had the car more than me. Im beyond frustrated as this was my next car on the list to get and I got it and so far I have regretted the day that I made that decision.
Published: June 23, 2015
adel of San Jose, CA

Jaguar XF owned for 10 months constantly filling with water in the sump gua
Jaguar XF owned for 10 months constantly filling with water in the sump guard. Dealer cant see anything wrong. So much for an expensive prestige car. Beware.
Published: October 20, 2014
paul of Alexandria, Other

We recently had to have a ding repaired to our passenger door. The bodywork
We recently had to have a ding repaired to our passenger door. The bodywork manager pointed out that the paint coverage on several areas of the car allowed the base coat/primer to show through. My husband was devastated. We took the vehicle to our local Jaguar dealer who checked the paint and told us it was an effect not a defect!!!! Not happy with this, we traveled some 700 miles round trip to Croydon where the car was bought. It was inspected there (dubbed a Friday afternoon car) and a full report sent into Jaguar. The customer service at Jaguar now want the car inspected by someone else. I can only assume there is an issue and they want to dispute it. This was supposed to be our dream car and last purchase for a long time. We are now waiting for customer services to get back in touch. Why a company such as this cant paint a car properly or pick it up before the car leaves the factory beggars belief.
Published: November 20, 2014
lesley of Workington, Other

They dont come even close to Mercedes Benz in car quality, service experien
They dont come even close to Mercedes Benz in car quality, service experience and overall technician competency. The car has been presenting a suspension issue and they state is normal suspension noise. Totally baffled with their communication. Its been a total nightmare.
Published: January 8, 2019
Andres of Miami, FL

I leased my F-Pace last March from The Collection in the Gables, Miami. A f
I leased my F-Pace last March from The Collection in the Gables, Miami. A few months later I started to experience electrical issues. First, the push button start didn’t always work, then key stop communicating with the car, the back up camera doesn’t always work, the back hatch doesn’t always open properly, my door has an annoying squeak (but that was something done at the dealer) the overhead lighting console started to fall out and wouldn’t work my nighttime interior lighting, very unsafe for a women to get into a dark car with 2 kids alone.My car was at The Collection service department for a total of 33 days, still not fixed because they claim they can’t duplicate the issues but have spent time and money trying to fix them. JLR/Jaguar Corporate issued need a check from my dealer for the 33 days I didn’t have my car as a compensation. I absolutely love the way my Jag drives and looks, minus the electrical issues that don’t make me feel very safe. I’m a stepmom of 2 kids that I drive to/from school, sporting events, and basically anywhere they need to go and unfortunately I can’t depend/rely on my F-Pace. JLR has refused to do anything more along with the retailer. 61k for a car that doesn’t do what it promises. I was 2x Cadillac customer who took a chance on Jaguar and I am disappointed.
Published: February 25, 2020
Alissa of Fort Lauderdale, FL

I did a quick tabulation of the 110 complaint letters about Jaguar cars. Th
I did a quick tabulation of the 110 complaint letters about Jaguar cars. There were fifteen letters which did not mention a model, so I didnt count those. Of the remaining 95 letters, 28 were about the Jaguar X-Type, 30 were about the Jaguar S Type, 17 were about the Jaguar XJ, 16 were about the Jaguar XK and 4 were about the Jaguar XF. As Jaguar no longer sells the S and X Type, I think it was a wise decision on their part considering the number of complaints on these vehicles. Ive owned a 2004 Jaguar XJ VDP for about a year and Ive put about 8,000 miles on it. So far, Ive had no major problems with it. Before buying the XJ, I did test drive the X and S Type and left with the impression that they were entry level vehicles and were not of the same quality as the XJ and XK.
Published: August 29, 2013
Douglas of Wheeling, WV

Im a retired technical writer and lifelong car enthusiast. I happened upon
Im a retired technical writer and lifelong car enthusiast. I happened upon this Jaguar review site while researching a mattress I want to buy, and could not prevent myself from writing a review about my Jaguar that is positive. Over 50+ years of driving Ive owned mostly European brands, including Audi, BMW, Mercedes, Alfa Romeo... and Jaguar. Im on my fourth Jaguar, a 2001 XJR -- their big sedan with a supercharged V8 that when introduced in 1997 was the fastest production sedan in the world. Over the past 10 years, with a little preventive maintenance, it has been reliable, affordable to service, and a delight to drive. I intend to keep it forever.My first Jaguar was a 1970 XK-E, purchased used and pretty beat up in 1976 when I was 26. It was a dog because Jags built at the time were under British Leyland management. BL was a nightmare corporation put together by the British government to save their car industry, but instead, due to horrific management and rebellious labor unions, it ended the British car industry for the most part. That car ate me out of house and home. But hey! I was single, in my 20s, had a good trade, and owned an E-Type. Life was good!My other three Jags have all been XJ sedans, the biggest car Jaguar builds. In my opinion, since its introduction in 1968 to its redesign in 2011, the Jaguar XJ is to this day the most beautiful post-war sedan on the market. The car was designed in-house and constructed at their legendary Coventry plant. My 2001 model was the last steel-bodied Jaguar, from the last series of XJ models to be constructed at Jaguars original plant.The companys reputation for poor reliability began when under British Leyland ownership, from the late 1960s to the mid-1970s. Unlike most other fine English brands like Rover and Humber, Jaguar survived the British Leyland fiasco and build quality improved under new management. But it wasnt until Ford bought Jaguar in 1990 that the company had the resources to upgrade their plant and, crucially, hold their parts suppliers accountable when the provided substandard components. (Think of Lucas electrics, the shoddy supplier that ruined so many British cars reputations.)Through the 90s, Ford spent billions modernizing every aspect of Jaguar, but left the British designers and engineers in charge, keeping the car English to the core, sharing no parts with American Ford products. By the time Ford sold Jaguar to Tata in 2008, the XJ series of big sedans rivalled Lexus in build quality and customer satisfaction. Ford never got the credit they deserved for saving the Jaguar brand and instilling world-class quality throughout the line. Only enthusiasts like me were aware what a bargain Jags from the mid-90s onward were on the used market, because their old reputation for unreliability kept resale prices at rock-bottom. Tata followed Fords lead, investing yet more billions on an entirely new line and willing to wait years for the brand to become profitable. I love the new Jaguars but cant justify selling my 17-year-old XJR to get one because the car Ive owned since 2008 is just so right for me.Mind you, the series of XJ sedans mine came from -- the X308 series built from 1997 to 2013 -- was not perfect. In their obsession with keeping the cars lightweight, Jaguar used plastic components for some of the timing gear, and for the water pump. These components were failure-prone, and when failures occurred the company replaced them under warranty with metal parts. But many XJs got away without service problems and the plastic parts failed years out of warranty, causing engine overheats and even engine failures. Many unsuspecting buyers, people who did not devote their spare time to reading car magazines, got burned by this problem with the plastic parts, and I truly sympathize. But I was not one of them because I was in the know.Being a car buff, I joined an independent Jaguar internet forum where I learned the cars weak points from other owners. And, I had my car serviced at a non-dealer independent Jaguar specialist shop. When I bought my 2001 XJR I had it inspected by my shop, who had serviced my two previous XJs. My shop informed me the car hadnt been through an overheat, and was mechanically excellent despite it still having those failure-prone plastic components. I bought the car for a song ($12,000 for a car whose original price pushed $90,000 and was pristine). Then I spent a couple of thousand dollars swapping the plastic bits out for the factory metal replacement parts. Since then, over my 10 years of ownership, nothing major on the car has failed. I replaced the battery before it was worn out because a weak battery is the cause of so many check engine warnings and other anomalies in modern cars. Preventive maintenance is an important part of keeping a European luxury car reliable, but you need to be a knowledgeable owner and have access to an honest specialist repair shop.The other weakness of this series of XJ was its ZF automatic transmission. This transmission was installed in most European luxury cars of that era, from Mercedes to Volvo, and was unscrupulously promoted as being service free for the life of the car. That marketing fantasy was based on the transmissions fluid being synthetic, not petroleum based. But in reality, though the synthetic fluid did not break down like petroleum-based fluid is prone to, it became contaminated with metal dust that is a natural product of thousands of miles of use. At over 80 thousand miles these ZF transmission were failure prone, as the accumulated dust clogged the filters and eventually became too gummy to lubricate the moving parts. This happened not just to Jags, but to all premium Euro brands of that time using that transmission.When my car neared 100 thousand miles I discussed my concern about having to spend $6,000 replacing the transmission with the owner of my service shop. He suggested the shop replace the synthetic fluid, taking care to remove by hand all the accumulated gunk from the torque converter and other hard-to-reach areas. It was a big job and cost me several hundred dollars. But now the car has 155 thousand miles on the clock and still shifts like new. At every oil change my shop checks the transmission fluid for contaminants and it is still sufficiently clean to lubricate the internal parts effectively. I will have the transmission cleaned out again after another 20 thousand miles or so.On the user forum I have read reports from owners of my generation of XJ sedan with 220 thousand miles on the clock and even more, and they are still reliable daily drivers. With a knowledgeable owner willing to invest in preventive maintenance, carried out by a Jaguar specialist, owning a used Jaguar sedan can be affordable even if its owner does not have a high-paying job. I am fortunate to live in the San Francisco Bay Area, which has more Jags than any other part of America and service shops abound. If you live in a red state and dont have access to a Jag repair facility that is not part of a dealership, I recommend you dont buy a Jag. On the other hand, for a car buff in a major urban center, a used modern Jag is cheap to buy and very reliable.Why am I so fond of this particular car? One reason is that I like the British approach to luxury: lots of wood and leather inside, and exceptional styling outside. This appeals to me far more than the sterile form-follows-function ethos of the German manufacturers. Jaguars chief stylist through its classic years, Malcolm Sayer, was actually an aerodynamicist whose training was in the aircraft industry. For this reason, Jaguar cars from the E-Type onward and including my XJ have a fuselage approach to their design. On the outside, the bottom of the cars body (the rocker panels, rear fenders, and so on) follows a curve to the cars underside rather than ending abruptly as with most cars. The overall exterior design language is dictated in large part by the cars streamlining, for better performance and fuel economy, and by its simplicity of form, free from decorative swoops and scoops. Jaguar sedans including the generation I own are low-slung, sitting four or five inches lower than German or American sedans. Thats why they are so pretty. On the inside, the fuselage approach means a more snug fit than other luxury cars. Actually, if youre over six feet tall, a Mercedes might fit you better. But Im only 510 and 170 lb. and the XJ fits me like a glove. My previous car, a BMW 740i, was a wonderful machine but I felt like I was sitting in a barn.I purchased my 2001 XJR privately from the owner of a Porsche custom tuning shop. The car was his wifes. She didnt want it anymore because her friends all drove Priuses and teased her about not being environmentally aware. The owner and I had a pretty good laugh about this. Being flying averse, the owners wife drove the car regularly between the San Francisco Bay Area and Los Angeles to see her Prius-driving friends. As a result, the cars 80 thousand original miles were easy ones, what they call highway miles. The car was never used for commuting, which is the hardest driving there is on a cars mechanicals, and it was parked in a garage every night, protecting it from the aging effect of the intense California sun. And being a California car, it never saw snow and rarely even got rained on.Under my ownership since 2008, I too have not had to use the car for commuting. I was self employed and worked mostly from home. And every night of my ownership, the car spent in underground parking, sheltered from the elements. Though its factory-order mica Emerald paint has lots of stone chips on the hood from all that freeway driving, after a wash and wax that deep green metallic sparkles in the sun as if the car was new. Not a bit of fade or orange peel. Inside, the wood and leather have also held up well, due to minimal exposure to the elements and application of leather conditioner to keep it from drying out.Though Ive slowed down in my later years, Ive always valued the performance qualities of the cars I owned. My XJR accelerates faster than muscle cars from the 60s, and is governed to 155 mph. Its double-wishbone suspension and Bilstein shocks give it a cloud-like ride, yet it corners remarkably well for a big car. The front seats are superbly comfortable -- Ive done several thousand-mile days and emerged without a sore back, not even terribly fatigued. The rear seats are a little cozy but acceptable for adults under six feet. At 70 mph the car is eerily quiet -- the is no engine noise and little wind roar, and you can barely hear the tires. Noise causes fatigue on long trips, and quietness at highway speeds is a very important aspect of a luxury car.But the car is not perfect in its performance. Its four-wheel disc brakes are a little smaller than they should be and so the car experiences some brake fade on long mountain descents at speed. And, being supercharged, it uses a lot of gas. I get only 15 mpg in the city and 20 on the highway. But then again, the cars power makes it all the more enjoyable to drive. Its not about out-accelerating the car beside you from a stop light. Im talking about the kind of power that enables you to easily get up to highway speed on a short freeway entrance ramp, or pass a slower car on a two-lane road with minimum exposure in the left lane. Used responsibly, power is a safety feature. And it contributes to the cars driveability: the minimal effort required to speed up, slow down, or maneuver.And then theres the sense of occasion that comes with every Jaguar. Here in the Bay Area, BMWs, Mercs, and Audis are commonplace and go unnoticed. But everybody spots the Jaguar. Even members of the general public who know almost nothing about European cars can identify a Jaguar instantly. I couldnt guess the number of times strangers have complimented me on my car over the years. By the same token, the experience of driving the car never gets old. Its a very easy car to drive around town, with feather-light steering, excellent outward visibility, and effortless acceleration. Friends and clients are delighted at the opportunity to be passengers in a big Jaguar sedan -- usually its the first Jag theyve actually driven in. And universally they are wowed by the luxurious interior, so warm and traditional, built by craftspeople, not robots.At age 68 I suppose I have another decade or so of driving left to me, before the guys in the white coats take me away. Im sure that if I continue to take care of it, my XJR will see me through to my retirement from the road and go to some lucky third owner. I realize how different I am from most luxury car owners. In fact, here in the USA, most people driving luxury cars dont really own them -- they lease them for 36 months and are careful to keep the miles low to avoid surcharges. After the lease expires its on to the next luxury car. Often, people who go from car to car like this dont bother servicing them. They know they wont have the car long enough to bear the cost of premature wear caused by, say, not bothering to change the oil or even check its level.Car enthusiasts like me are quite the opposite, behavior-wise. We buy our cars with our hard-earned cash and keep them for a long time. If we can afford it, we own two or three cars. (I cant.) And we love our cars. We make sure they get the best care, and we dont abuse them with clumsy driving, and we make sure theyre kept clean and have a safe, dry place to spend every night. I havent bought a new car from a dealership for many years. Instead I use resources like Craigslist and buy privately from fellow car enthusiasts. Its like sharing the same religion -- theres a bond among us and we can spot a grifter at a hundred yards.So even though my Jaguar-owning experience has been generally wonderful, I can understand how owning exactly the same car could be problematic for a non-enthusiast. Most car owners are at the mercy of car dealerships or franchise repair shops for servicing their cars, and thats an expensive route to take with an out-of-warranty Euro luxury car. The dealerships dont have the time to actually fix things -- instead they swap old parts out for new and parts for European luxury cars are very expensive. And if you buy a Jaguar, for goodness sake keep it away from Pep Boys! It must be serviced by a trained Jaguar technician. If I did not live a convenient distance from an honest, independent Jaguar service shop, I would not own a Jaguar, The same goes for any other used European luxury sedan. Especially the German ones. All three major German brands have a dismal repair record once they are out of warranty. Modern Jaguars, believe it or not, are built to last.No doubt this review will be an outlier, because usually the authors of product reviews on websites like this one are unhappy with their purchase and want to share their misery. From the one-star Jag reviews Ive read here, I can tell many of the owners did not understand their car or appreciate it. Premature brake fade, for example, is almost always the result of riding the brake pedal with the left foot. When you see cars cruising along with their brake lights flashing, it means their drivers are dabbing the brakes without realizing it and wearing them out prematurely. Never rest your left foot on the brake pedal!Owning a Jaguar requires a level of commitment that other cars dont. These are not disposable cars. They need to be cherished. For those of us willing to make the leap, a used mint-condition Jaguar sedan can be bought for pennies on the dollar. And if properly serviced, the car will be reliable and economical to own. If you find the right car, and the right service shop, and know the cars vulnerable aspects (something all cars share), you too could be the owner of a car you never intend to replace.
Published: July 7, 2018
John of Oakland, CA

I own a 2011 XF which I bought used and have had it for a year. My problems
I own a 2011 XF which I bought used and have had it for a year. My problems started shortly after purchase. My window on passenger side would go down but not up or would work when it wanted to. I also noticed the brakes were not smooth at all. I took it to the dealer and they said the brakes were fine. It just needs to be broken in. But while I was there, they said it was a recall on the door controls and that was the problem with the window. A few months later while at a restaurant, my battery died (so embarrassing from a high-end car). Later that week, it died again so I had it towed to dealership where they said I needed a new battery. Wow, really, so soon. The cause for the battery dying was the bracket below was loose and out of place causing the battery to corrode. Not my fault.My main reason for complaint is last week I had to have my water pump replaced. There were no obvious leaks. The car was idling high at start and just didnt drive right. That was my concern for taking it in. Once I got there and explained to tech, I asked if he could come here, how the car starts after, which he immediately told me it was the water pump. (Mind you, this is a 2011 low miles.) Luckily for me, everything stated here was under warranty except for battery. After reading these other complaints, I am really concerned about my brakes. Apparently, this is a common problem with Jaguars. For an expensive car, my stops should be smoother.
Published: May 28, 2013
Cheryl of Grovetown, GA

I bought a used 2003 XType Jag with about 99,000 miles. Previous owner had
I bought a used 2003 XType Jag with about 99,000 miles. Previous owner had done some work on it and recent receipts showed about $1,200 in repair. I have owned this car for almost 2 years. First thing I did was to get spare keys. Jag dealers wanted $250 each. Went to a local Jag specialist who suggested that I purchase a certain type of key fob from eBay, which I did for $20, then went back to the repair shop which he programmed 2 extra keys I purchased to work with my original key. All this for $75. Works perfectly. Not too bad to buy a peace of mind.Local high school auto mechanic shop/class helped me change the struts which was $100 a piece for parts. No labor charge since instructor uses opportunity to show class how to repair. Rides great. One day the engine light came on and same shop/class diagnosed it was some oxygen mixture problem and also replaced O2 sensor for $75. No more check engine light. Which was great because I needed to smog the car the following month. Window washer wasnt working one day. Went line and found that nozzle breaks at tip where it is connected to the hose. So I purchased washer nozzle from eBay for $30 a pair. Had them installed, again at the school/class at no charge. Works great. Love these guys!Engine ran very hot one Friday evening and discovered the coolant reservoir was leaking. Checked online and found out that the spout part of the reservoir hooked to tubing sometime cracks and causes leak. Applied the good ol JB Weld around suspected cracked plastic around the spout. Left it alone for a day, filled it with coolant and no problem since then. Safely back to work on Monday.Once car did not start. Had to jiggle gear in P (park) and started okay. Dont know what that was all about. Happened again about 6 months later. Did the same jiggle and started again. Hoping its nothing serious. Other than that everything works fine. I did buy two back tires to match up with the 2 front new tires that the previous owner bought. Had to change one light bulb at Auto Zone, which was about $8 but the clerk installed it for me. All in all...great car. Im sorry to read stories about all the disappointed owners. But my Jag is a great used car, that so far is very inexpensive to maintain.
Published: October 4, 2014
. . of Brea, CA

I purchased a 2013 XF CPO on 11.1.16. Car has been back to dealer over 70 d
I purchased a 2013 XF CPO on 11.1.16. Car has been back to dealer over 70 days!!! New rotors, new engine mounts, put on vibration analyzer, transmission faulty-fluid sent to Jaguar to be analyzed, nothing fixed, engine idling rough. Just got new engine, car still vibrating, transmission still shuddering at 47mph! 4 months of ownership, making payments on a car I cant drive! What do I have to do to get Jaguar to buy back this LEMON of a car!!! In 4 months I have put on less than 4k miles!
Published: March 10, 2017
Dennis of Delray Beach, FL

First off, the car is beautiful. Second when it drives, it delivers a pleas
First off, the car is beautiful. Second when it drives, it delivers a pleasant experience. Lastly, it cant be fixed. I have less than 11,000 miles yet, the oxygen sensor goes out quarterly, the dealerships are understaffed, and I keep going back with the same problem. Friends with the gas model dont have this problem, but they get 14 mpg in the city.
Published: April 17, 2019
Irwin of Los Angeles, CA

Please do not purchase this car!!! I have a 2002 S Type Jaguar. I have repl
Please do not purchase this car!!! I have a 2002 S Type Jaguar. I have replaced the fuel pump for $1,200.00. Both window regulators have gone out. That is $750.00 worth of parts, not adding labor cost. I have replaced the ignition coils twice. My catalytic converter went out - this was another $1,000.00. Now my windshield wipers have stopped working. Now my car is losing power - it drops to 20 mph or less. I was told that was because of the catalytic converter, but that has been fixed, so what is it now? These cars are just pretty. It is never worth the money in the end. I promise if you have a Jaguar, you WILL experience one or more of these problems. They seem to be common. Just go and read other post and blogs. Yes, my car is 11 years old, but the problems came early and it doesnt even have 100,000 miles on it. Oh, I forgot to mention that the transmission default light comes on whenever it feels like it!! Now it is just parked.
Published: June 20, 2013
Shemika of Sunnyvale, TX

I have been without my 2011 Jaguar for almost 3 weeks because it overheated
I have been without my 2011 Jaguar for almost 3 weeks because it overheated and has severe engine damage. Jaguar of Honolulu is saying that it will cost me over 48K for repairs. I have had multiple issues with my car since purchasing it in Jan 2014. Ive had bluetooth connection issues, fuel gauge reading empty after a fill up of gas, engine idle problems, mostly after backing into my garage but also sometime while parked with the engine running, trunk not closing, unable to lock my car, and last but not least the engine overheated and they want me to pay 48K. I brought my car in while it was still under warranty because of the engine idle problem. It was embarrassing to have people ask me why was my car rocking back and forth like a boat. Every time I brought it in, the service department claimed that they could not reproduce the problem but it happened to me on a daily basis. They could not find anything wrong while my car was under warranty but now that it is not, they want to find everything wrong. I feel like they know that there is a engine issue and a overheating issue with their cars. They need to just come clean because this will and should destroy their reputation if they continue to deny that there is a problem.
Published: December 2, 2016
SHEDRICK of Pearl City, HI

Its been 9-months that my defective seats were ordered from the factory fro
Its been 9-months that my defective seats were ordered from the factory from the dealer to replace them. They keep saying they are on back order. I dont believe them because they are still selling cars with my interior. This is my 2nd Jaguar XJ. The first one was a 2011, it was delivered to me with a broken windshield, the chrome on the top of the door kept falling off, the engine had a cracked block and had to be replaced, the power sunroof was back every month for repair. I worked it out with Jaguar to replace the car, which I paid for. The car came from the north, it had body damage, the leather seats look like they were spray painted, the sunroof still has the same problem as the old one, the car is at the dealer more than at my house. Jaguar is Junk, 9-months for a defective part to be replaced is nuts.
Published: September 2, 2014
Dennis of Orlando, FL

I bought a brand new Jaguar XJ in April 2011, drove 23,000 km, had it servi
I bought a brand new Jaguar XJ in April 2011, drove 23,000 km, had it serviced in a Jaguar WS in June 2012 in London. Two weeks later, I crossed the Channel with the car to go to my son’s wedding in France, and suffered a breakdown 1 km from the ceremony. The whole event had been seriously spoilt by the need to get proper assistance organized. It could not be a worse day for such an incident, and find it totally unacceptable to suffer such a breakdown with a brand new car of that standing. Then, it is only 17 days later that the car had been brought back to UK, and 24 days later that it was repaired, and given back to me. How is it possible for such a chain of inefficiencies, is occurring with a brand like Jaguar? What is the company prepared to offer to compensate for such unacceptable chain of event? My car registration is **.
Published: July 3, 2012
Xavier of London, Other

If there are any problems JLR fixes. I have the 3.0 supercharge and this en
If there are any problems JLR fixes. I have the 3.0 supercharge and this engine is top notch! There is no room in the backseat but the frontseats are very comfortable. The ride is smooth and fast. After driving only Toyota’s for the last 25 years this was a big leap for me but I have no regrets.
Published: December 14, 2019
Joline of Climax, MI

I bought a 2004 Jaguar S Type 3.0 used from a dealership in California. I b
I bought a 2004 Jaguar S Type 3.0 used from a dealership in California. I bought with it the premium Ford extended warranty plan. This Jaguar has been in the shop more times than I have gotten to drive it, it seems. I keep it parked; it has been the worst financial decision of my life. The Ford Extended Warranty Plan I bought from the Ford dealership hardly covers anything. It leaks transmission oil; Ive had to replace the hoses for the coolant lines twice. Ive gotten to drive so many rental vehicles because of owning a Jaguar. I am going to work on a video about my reviews of other cars because of my Jaguar purchase and send it to Jaguar. I am hoping that it goes viral on Youtube and Jaguar sees this and makes things right. It sucks that such a nice and expensive car is still expensive to fix. You would think that Jaguar would like to keep a modicum of respect for themselves in that when you buy an expensive car, you get what you pay for, no, not with Jaguar. When you buy a Jaguar you have to keep paying because it’s a piece of junk. I like to tell friends that buying a Jaguar is like jumping off a building and cutting your ** off one at a time just before you hit the ground. I wouldnt recommend a Jaguar to even my worst enemy. I wish there was a class action lawsuit against Jaguar and their S-Types and lack of reliability.
Published: March 21, 2012
Isaac of Mckinleyville, CA

Jaguar Paint....and other problems: Its possible you may get to go to Arbit
Jaguar Paint....and other problems: Its possible you may get to go to Arbitration and I will recommend if the Arbitrator ask you what you want... say a new car. If he doesnt grant you a new car then you can only go down from there. Kinda like asking 8000 when you only want 5000, you cant go up from 4000 to 5000 but you can go down. So if they ask you say what you want and maybe a little more. Too many folks get to this stage and only want it fixed... Well no matter how well its FIXED it is never the same, at least to you. Its not like a new car and the value has been Knocked in the head!! I hope this helps you and anyone else that reads this... I do know Toyota is VERY good with their Arbitrators and usually Grant what the Arbitrator suggest... They dont have much choice and the arbitrators are usually pulling for the customer... esp if they really do have a complaint and the arbitrator understands/sees their complaint. Good luck...
Published: December 16, 2014
Robert of Blountsville, AL

This is the second time I am writing this to you. It’s about how the sal
This is the second time I am writing this to you. It’s about how the salesperson responded to us when we approached him. And because of that, we had to buy a Merc and not a Jaguar.
Published: February 17, 2012
Srikanth of Cardiff, other

Leased a new 2016 XF using the pull-ahead coupon miles to me covering up to
Leased a new 2016 XF using the pull-ahead coupon miles to me covering up to 3 payments on my old lease. Chase continued to debit my account for BOTH the old and new leases and also told me I owed 1800$ for the failed lease payments. Spent HOURS (no joke) with Chase. Nobody knew of Jags incentive and Dealer finally got me a direct #.Two MONTHS later, no reimbursement for duplicate (and illegal!) payments drawn from my account. Had I been this late my car would be on a flatbed and my credit ruined. Everyone at Chase agrees I SHOULD be reimbursed but nobody can tell me WHEN. AARRGGGHHH! I have invested at least 20 hours of time to get my money back from companies which purport to be the hallmarks of luxury. And when I call the Jaguar customer satisfaction hotline I always get the same 3 prompts leading to Leave a message and we will call you back immediately, HA! Its been 3 calls and 2 days and NOBODY has called back. What a ** losing pair of companies. Third Jag but NEVER again. Spread the word. Their customer service SUCKS!!!
Published: July 22, 2016
Thomas of Traverse City, MI

I purchased a new 2011 Jaguar XF. When I drove the car, the brakes were sq
I purchased a new 2011 Jaguar XF. When I drove the car, the brakes were squeaking. I expressed my concerns to the salesperson and his reply was this is normal. The reason they squeak is because it is a new car and the brake dust has not burned off yet. At 15,000 miles, I took my car in for an oil change and again complained about my brakes. And once again, I was told the same lie. It was blamed on the car being new and on the brake dust that needs to burn off.At 30,000, one year later, I took my car in for another oil change, and once again complained about the brakes. However, this time, I received a phone call from the manager of the service department and he explained to me that I need a new brake job because my rotors are worn out. This would cost me $1,500.00 out of my pocket because it is not covered under warranty. I had no choice but to pay the money to get my brakes fixed.Well, my car now has 43,000 miles on it and I need another new brake job. Again, this is another $1,500! Please do not support Jaguar for they are all lemons! Needless to say, I was very upset with what happened.
Published: March 4, 2012
Elizabeth of Montgomery, TX

I brought my brand new Jaguar Ipace EV in for service six weeks after takin
I brought my brand new Jaguar Ipace EV in for service six weeks after taking delivery of the car because the battery would not charge. I had to leave the car at the dealership for a total of 31 days while parts were ordered from the UK. This would not have been a problem had the dealer provided me with a courtesy car for this extended period period of time. However, despite the fact that the service department itself treated me very well, I was forced to rent a car at my own expense for the full 31 days. Definitely not something I would have expected from a high-end luxury car company. The reason given to me was the COVID-19 pandemic - an unsatisfactory explanation given that car rental companies remain in business during the pandemic.
Published: July 20, 2020
Richard of Stouffville, ON

In 2018 I leased a Jaguar FPace, this was the first and last time I will ev
In 2018 I leased a Jaguar FPace, this was the first and last time I will ever waste a dime on a leased vehicle. I was having issues with the vehicle shutting off at stop signs and when I would pull into a parking spot, and it was not the auto engine off, the car would fully turn off, they took it in and said they could not find anything wrong with it. It continued to happen and the second year when I took it in for the regular maintenance they stated it was some ground wire issue and a computer update and it should be fixed. It happened again several months later when driving the whole screen on the navigation and radio went black and restarted and the car did as well.To add insult to injury when I called about the vehicle issue they said they could not take it back as I hadnt had the issue three times. Then at 15k miles I was driving and the car started pulling and the engine light came on, the engine pulley completely shattered and left me stranded on the side of the highway with about $500 in groceries in my trunk. I called Jag and they came and collected and fixed the car. Now the lease is ending, I have called Jag financial group at least six times to get a copy of my lease agreement and payoff that they never provided in the beginning and it took me separately calling the dealership after three months of trying to get it from Jaguar financial to get a copy.Every single time I have called Jaguar financial the payoff amount has been different than my contract payoff amount. They are trying to add on extra unwarranted fees for property taxes on a vehicle I dont own after I sent the affidavit that shows I do not own property taxes. They received the affidavit over a month before the lease ended and after a month they still refuse to process it even with me calling daily. I have spent at least six hours on the phone with them in the past month and no resolutions. Now if I dont pay off the car by the end of lease date I get another 106 in fees added on since they still havent done anything to remove the incorrect ~200 in taxes they are trying to charge.
Published: April 2, 2021
Maria of Austin, TX

A true test of an organization is not what they do when things go right, it
A true test of an organization is not what they do when things go right, its what they do when things go wrong. Jaguar of Ft Lauderdale and Jaguar Land Rover are definitely head and shoulders above the rest.The team at Jaguar Fort Lauderdale including Kellen, Diane, Al and Bob ** have been phenomenal. They have gone above and beyond and far exceeded all expectations. Throughout the years they have always been stellar when it comes to taking care of me and my F-Type. (By the way, if you are into sports cars, the F-Type will eat Ferraris and Porsches for breakfast and not even break a sweat.)I also need to give BIG kudos to the corporate team at Jaguar Land Rover, including Rory **. The attention they give to their clients and the effort they have put in to make sure things are right are amazing.I cannot say enough about them, five stars is not enough.Alexander ** T.
Published: January 1, 1970
Alexander of Boynton Beach, FL

Hello, I have driven many different brand of cars and Jaguar is by far the
Hello, I have driven many different brand of cars and Jaguar is by far the worst. I purchased a 2014 in 2015 with only 30k miles. Still had warranty. However the day the 3 year warranty ran out the nightmares begin. I have spent more time at the Jaguar service center more than the enjoyment of the car. Very appealing and luxury to the eye but their engine components are terrible. Plan on repairing a lot of sensoring defaults, tire pressure issues, software issues, a/c issues, I can go on and on. Be prepared for a mediocre experience with their service staff and a lot of money for repairs. Mercedes will forever be the greatest. I’m going back where I belong.
Published: September 15, 2018
Vicia of Atlanta, GA

I purchased car used. Have had a few problems which have been repaired. The
I purchased car used. Have had a few problems which have been repaired. The repairs were less than my Kia which I had purchased new. It rides like a dream and get a lot of compliments on the looks and color. I feel very safe driving it and is the perfect car for a 74 year old widow with a small income. When I drive my car it is the greatest driving experience.
Published: December 15, 2019
Patricia of Beverly Hills, Florida

2007 XK Convertible AC - Drain hose is plugged and it is a very costly repa
2007 XK Convertible AC - Drain hose is plugged and it is a very costly repair. I do not understand after all the complaints to Jaguar, known issues like this are not placed in recall. When a company that charges nearly $80k for a car, do they really need to nickel and dime customers for an $8 part and a repair cost of $1,000? Sad day for customer service.
Published: June 29, 2013
Chris of Poulsbo, WA

While driving my 2-month old 2014 Jaguar XF, the car shut down while in mot
While driving my 2-month old 2014 Jaguar XF, the car shut down while in motion. It was terrifying. The car literally turned off. The steering is power and froze, the computer shut down and I was in the middle of the street. This model has a dial that pops up to change gears in sunk down and I could not put the car in neutral to get out of the street. I had to exit the vehicle and leave it in the middle of the road for 2.5 hours until it could be towed. I am very worried about my safety. This is the third time this occurred. Twice while the car was in motion and once it would not start after being parked. I requested a refund or a new car as I am very worried for my own safety and the safety of any passengers with me. This could have been tragic if I was on a busy road or on freeway.
Published: July 3, 2014
Colleen of Santa Ana, CA

Problem 1: I purchased my 2011 Jag when it was about 1 1/2 years old with a
Problem 1: I purchased my 2011 Jag when it was about 1 1/2 years old with about 27,000 miles on it. It was supposed to be what Jaguar calls a certified vehicle which means brakes and all necessary parts were changed however at 11,000 miles the brakes were rubbing and making a lot of dust so I bought it in. They told me I needed new brakes. Had them changed with my oil change. Now 15,000 miles later again with my oil change they are saying I have to pay another 1200.00 for front and back brakes. This would mean that in less than 50,000 miles the brakes have been changed 3 times. I have been driving since I was 19. My last car lasted 10 years and I didnt have to change the brakes 3 times... Guess I should have stuck with the less expensive cars.Problem 2: During this same visit my front driver side light was supposed to be fixed and my battery replaced because the car just cut off while running and the lights would come on but it would not start. When I picked up my car while up the street at the gas station I noticed there was a stain on my bumper which could not be washed off and the front light wasnt working. When I bought the car back they kept it for almost 2 weeks and side the light wasnt working because the wires were fried. My question to the service manager was before I was charged for a light bulb and sent away the mechanic didnt notice that or even that the light still wasnt working? Needless to say they expect me to put out more money to fix something that was supposed to be fixed.These problems does not include the 2 other times the car was really broke and had to be put in the shop. Yesterday when I filed the complaint with the corporate office the man I spoke with told me it would be referred to a research team and that no one will follow up with me. That says to me it will just be tossed to the side and that they really Dont care about the customer or your experience once the car is sold. I truly hate Jag. It looks great but the actual product and service sucks so I am planning to get rid of it and I will never buy anything even slightly related to this brand or its parent company again.
Published: October 27, 2015
Lisa of Meraux, LA

It’s really annoying when a quality car manufacturer will not fix a known
It’s really annoying when a quality car manufacturer will not fix a known problem, even though it’s not a safety issue. Between my wife and me, we have owned 7 Jaguars, including the 2007 XK8 I just bought. I didn’t notice until a few days after I purchased the MK8 that it had a vibration at lower speeds (30 to 40 MPH). I asked my Jaguar dealer and they produced a service notice (**) that says that the fix to this noise is a simple replacement of an exhaust bracket. That’s the good news. The bad news is that the estimated cost is $914.19 for parts and labor (parts $608.80). I called Jaguar customer service but the Jaguar Corporation has elected to provide me with no assistance on this whatsoever. I offer to pay for labor or some other arrangement but to no avail. Apparently, it’s okay for a Jaguar customer to experience this annoying vibration. And if it’s too bad, I need to pay the $1000.00 to fix it. My complaint is Jaguar knows this applies to XJs; XKs and S-Types but doesn’t feel they need to fix something they know is wrong. Maybe the BMW would have been a better buy!
Published: January 19, 2012
Robert of New Bern, NC

Please tell me Im not the only one experiencing bad issues with Jaguar. I b
Please tell me Im not the only one experiencing bad issues with Jaguar. I bought a 2017 Jaguar F-Pace diesel and have had nothing but problems. Its been in the shop so many times and all for different issues. Its had electrical issues, trim and body issues, fuel issues and so on. Ive had it for almost 2 years and only have 9K miles because it continuously breaks down. The real issue is when it goes in to restrictive performance mode and will only go 25 miles per hour. It happened twice on the highway. Its very dangerous to drive. Its now been in the shop for 2 weeks and they still cant seem to get it to run correctly. I initiated a buyback and they just notified me that it doesnt fit within their buyback parameters because its always had different issues. Theres logic for you. I think its time to contact an attorney and start legal action.
Published: February 26, 2019
Patrick of Phoenix, AZ

I recently bought a used Jag S type from a main dealer in Birmingham, UK. I
I recently bought a used Jag S type from a main dealer in Birmingham, UK. I bought the car from the main dealer after having bought from previous main Jag dealer both new and used cars. As I drove the car away it became noticeable that it had mechanical issue. I tried for a solid week to have the dealer return my calls and my first call to them was on the same day of purchase. The car also had cosmetic issues not noticed at the time, including broken back light cluster, broken from grill and rust on the door sills. After a few weeks they finally agreed to repair the damage but insisted in taking the car back to their dealership some 140 miles away? Not my local same dealership network 15 miles away to repair under warranty which was agreed at point of sale.To cut a long story short it had more problems all within 5 weeks of purchase, so in the end the dealership offered to buy the car back because it was uneconomic to repair and would go to auction and they didnt want to be associated with a bad deal for sake of the company name etc. and so I thought this was acceptable and after all I would get my cash back. As I work overseas they took this car back the day after I had left and at the time I had no car to replace this one with I had to pay the remainder of my insurance premium rather than switch my insurance over.A week later as I was looking at the main Jag dealer website for used Jags I noticed this same car for sale at a higher price? You can imagine my anger etc.. It is obvious that they took this car back to shut me up. So after my inconvenience and payment of insurance, they could have just fixed this car? And returned it to me as it should have been instead of the subterfuge etc. I have complained to the head office and the dealership but as yet some 6 weeks later no one has bothered to return my calls which does not surprise me given the experience that I had with them initially.
Published: May 11, 2014
John of Richmond, Other

I have many issues with this car from the day I bought this vehicle. Not on
I have many issues with this car from the day I bought this vehicle. Not only mine even I have seen the same issues on others cars too. Even If they repair the car we need to go back to dealer again in 2 months for the same issue.
Published: June 24, 2019
Madan of Carrollton, TX

After a car accident with our company car on the 20.6.13, the car was taken
After a car accident with our company car on the 20.6.13, the car was taken by tow truck to our smash repairer at Artarmon in Sydney NSW. The insurance assessor viewed the damage on the 25.6.13. The go ahead was issued by our Insurance company for the repairs. The parts required were ordered by the smash repairer to Jaguar Australia whose order through Trevetts in Sydney were found to be incorrect on arrival. Since then we have had many verbal conversations with customer relations from Jaguar Australia in Brisbane, but we were also told that this was not really their job. Jaguar customer relations in Brisbane do not seem to be able to assess where the fault of the mix up in supply of the parts lies. This problem has now been going on for over 8 weeks. We were advised verbally by the Jaguar customer service representative that the parts catalog in the UK did not line up with the parts number ordered for our vehicle. We have had to hire a car since 23.6.13 as well as having to pay the payments on the damaged company vehicle. This is no reflection on the smash repairer as they have ordered the correct parts as per the part number on the damaged items on our vehicle. The repairer has been chasing this up as much as we have, but to no avail. We have been advised, normally after many phones calls fortnightly to Jaguar customer service in Brisbane that the parts will be delivered and that they will be the right parts, all of this is verbal. We have asked for this to be put in writing but customer service said that was not possible. We are now at the 12th September 2013 and still nothing. We are waiting on a call from Jaguar customer service in Brisbane again after leaving a message this afternoon for an update. It is now 5.15 pm 12.9.13 and no return call from customer service received. This is our 4th Jaguar and if this is Jaguars service, it will more than likely be the last. Parts for cars sold in Australia should be here in Australia and we should not be at the mercy of this company that deals with that company that deals with the main manufacturer overseas, because it is evident they just dont care either here or there!The history of the parts is as follows from smash repair company: Parts were ordered 1.7.13; seven times were put on back order from England 2.7.13. Parts began to arrive 5.7.13. The near side front Squab was one of these items which arrive 14.8.13 but was for drivers seat. The near side front seat slide (base) arrived 21.8.13 was the wrong type. 12.9.13, still waiting? Jaguar is an excellent vehicle. Jaguars back up service leaves much to be desired.
Published: September 13, 2013
Ann of Mosman, OTHER

Jaguar XF tires: I currently have my 8th and last Jaguar. Never had a probl
Jaguar XF tires: I currently have my 8th and last Jaguar. Never had a problem until I made the mistake of going to Jaguar of Birmingham. Ive had to replace the same tire 3 times. The gearbox failed as well causing my car to stop in the middle of traffic. It was towed to Birmingham Jag. Since that was covered under warranty, I suppose they needed to find something that Id have to pay for. It left Florida with no tire problems, but I was told there was a hole in one that couldnt be patched. Ended up buying a new tire. Within 9 mos Ive had to purchase 3 new tires. The last one exploded with such force it damaged the back panel of the car and blew a hole out of the steel wheelbase. I DID NOT run over anything.I contacted Jaguar corporation since the staff at Jag Birmingham are rude, uncaring and useless. Even the manager, Lily. I wasnt offered a loaner either time. After the explosion, the car was once again towed to Birmingham. I get a call telling me I have to pay over $1300 for the damage and another tire! Jaguar Corp wasnt any help, so dont waste your time. I advised them I was driving a death trap, but they dont care. A lot of unreturned calls and emails. Do yourselves a favor and stay as far away from Jaguar. Most specifically Jaguar of Birmingham. You take it there for something under warranty, but I guarantee they will find something youll have to pay for. Dont throw your money away and dont put yourself in a luxury death trap. If I could give them zero stars, I would. There are other luxury cars that Im sure are safe and most likely have good customer service. #lastjagforme! #youllgetscrewed
Published: October 12, 2017
Elizabeth of Panama City, FL

Jan 25, 2017 I purchased my 1st Jaguar. I had reservation only because what
Jan 25, 2017 I purchased my 1st Jaguar. I had reservation only because what others had said and the reviews I had read. More things not positive from other owners. But Ive watched the line-up for the last four years and I was very impressed. Once the F-Pace came out I was really sold because I wanted to get off the ground from my 2015 E400 Benz.Well it would have to happen to me. The first day I take my car home the bluetooth is not functioning correctly. But Jaguar came to my home and tried a couple of things that didnt work but left me with another car and said all should be fixed by Monday. But I was still ok because I just didnt want to think this is what I have to look forward to for the next 6 years. By the next Monday with no fix in sight I spoke with the sales Manager at Bluff City and he said Greg, this is not suppose to happen and I give you my word. Give us a couple more days and Jaguar and this Dealership will make it right. By Wednesday morning my F-Pace was ready and not only that Jaguar Service Manager Mr. ** have been in contact with me about the vehicle and Corporate has called and provided inconvenience gift for my time spent. Which they didnt have to. I just wanted to be able to show off my New Jag like I did with my 1st Benz.So what am I saying, some things are really unforeseen, had we known it would have happened to us we would have gone in a different direction. This vehicle offers so much more than what I received with Mercedes as far as service plan, stolen vehicle protection for free. No one was trying to sale me any other products once I purchased the F-Pace. Im still waiting to get my refund off my Benz since it was paid for early and I purchased the extended warranty, Tire and wheel, prepaid maintenance and MBrace. Almost 6K on top of the car. But I did love my Benz. Just wanted to try the new Jag Cars. Bluff City Jaguar see Derrick and Virgil and if you need service see Mr. **! I give them 100 in taking care of Jaguar/Land Rover family members.
Published: February 15, 2017
Greg of Byhalia, MS

2017 F TYPE - Bad smell coming out of vents - Bought a beautiful Jag last s
2017 F TYPE - Bad smell coming out of vents - Bought a beautiful Jag last summer, shortly after having it we noticed a urine like smell coming out of the air vents. We have taken it in 3 times the first two times they say they found it and fixed it. The car is immaculate, kept in a clean heated garage, had only been in the rain once and the dealership was trying to tell us it was animal urine on the engine. After taking it back in the 3rd time, they say its the air conditioner unit. They have had our car for 41 days now. Today they said they got the okay from Jag to replace the unit but it takes at least a day and a half to take the dash out. I have made two car payments on a car I am not even driving. I wish I had not bought this car. Jaguar customer service is not what I thought it would be when I bought a $100,000 car. So disappointed.
Published: December 19, 2017
T. of Puyallup, WA

My 2007 XK Convertible I took in for service at Hornburg in Santa Monica. I
My 2007 XK Convertible I took in for service at Hornburg in Santa Monica. I had an extended warranty. Warranty, although sold by Jaguar, is not through Jaguar but another company. I was not told this. Jaguar inspected the car at sale of the warranty and I was told it was in perfect condition. About 9 months later, I took it in for warranty repairs. Jaguar called in an inspector from the warranty company who covered the air bag problem. He was never told about the other problems and refused to cover them and I had to pay. The amount was not enough to sue, so I was stuck.In addition, I was humiliated by their service manager when he went behind my back and called the inspector in an obvious collusion against me.Jaguar is not customer-friendly and just wants to take your money. Their cars are not made well. They use inferior materials that show all sorts of dents and dings. American made cars do not have this problem. Do not buy a jaguar.Two weeks after I took delivery of the vehicle, the rearview mirror fell off and the service department initially refused to put it back, until I filed a suit. They had to pay counsel fees and court costs. This is a bad company.
Published: September 23, 2011
Stephen of Santa Monica, CA

If youre thinking of a Jaguar, forget it. My wife wanted one for years so i
If youre thinking of a Jaguar, forget it. My wife wanted one for years so in 2015 got her one for her birthday. What a horrible experience and like others have written there isnt enough space in this text block to write all out. Did the online sales. Scheduled a test drive - dealership couldnt even find the car at the appointment. Wife had to return the following day. Salesmen jacked the price by ~4K higher than what was agreed to by email. Plus sold my wife an extended warranty. Car was good for about a year - we learned its very expensive to maintain. Dealership charged us $170 for an oil change. Most Oil change shops will not work on Jaguars. Car broke down. Timing chain cover gasket failure. Oil squirted on the alternator and battery causing both to fail. Car towed Dealership never called us, We called them numerous times.I called the service desk, service manager and general manager several times each progressively. No one returned my call. Wife had to go to the dealership as I was starting to worry perhaps the car had been stolen. Parts took a week to arrive. Total time in the shop was about two weeks. No loaner. Dealership said no loaner was available - another common complaint. Mechanics workmanship was a joke. Reinstalled the hood incorrectly causing vibration and bouncing which chipped the paint. Numerous fasteners not reinstalled in the engine compartment. Over the next 8 months we had these issues; Signal light indicating the trunk (boot) was open. Headlight low beam pointed at the ground directly in front of the vehicle - very dangerous condition. Dealership said the soonest appointment was 30 days out. If we wanted a loaner it was 45 days out. The AC started turning itself off and on. Entire car would turn itself off while stopped. Had to use the started to restart the car. On restart it was more like a reboot - systems all had to be reset including radio station and climate control. Fuel filler tube had a recall the dealership never correct. Eco mode stopped working. Another oil leak at the timing chain cover - another two week repair job. Tire monitoring system erroneously signaling a flat tire. Cigar light was fake, order one from the dealership waited a month. New one arrived. Opened box - it was another demo fake one. One door handle was a slightly different color than the rest of car. Logged a complaint with Jaguar HQ customer service - theyre a joke. I called the number they provided at least a dozen times over the course of two weeks leaving my case number, name and return phone number. NEVER spoke to anyone. Filed a complaint with Jaguar parent company TaTa Motor. Never received a word from them either. Took the car to another authorized service center - discovered we did Not have an extended warranty. Called the dealership numerous times. No one called back. My wife went to the dealership and they left her waiting for two hrs and she finally got mad and left. This issue is still not resolve, Have zero help from any customer service so guess Ill have to find a consumer/contracts attorney to sue them for the 5K we paid for an extended warranty. Summarize Worst car buying experience I ever had - bar none. Worst quality car I have ever purchased - bar none. A wrecked Yugo would have been better. Do Not buy a Jaguar. They have absolutely lost any resemblance of the Jaguar of days gone past. Theyre doomed for bankruptcy.
Published: March 13, 2019
George of Elgin, TX

I’m am writing to you regarding my 2003 Jaquar S type, which has now been
I’m am writing to you regarding my 2003 Jaquar S type, which has now been at your location for over 1 year awaiting repairs, which are based on the recommendations of your service representatives and your service technicians. The VIN number of the vehicle is **. 4 door sedan, 2003 S Type. 97000 kms. I purchased this vehicle in late July 2018. The following has occurred since this purchase: I drove the vehicle to get fuel in late July and wash it, I fuelled up and the vehicle would not start. I had to pay for a tow truck to have it towed to your Jaguar dealer to be diagnosed. $125. The vehicle was said to require a fuel pump, reluctantly I said yes to the $1800.00 repair.I picked the vehicle up and the same day the vehicle did the same thing. Check engine light came back on after it was run and attempted to re start it. It would not start after running for 15 mins. In an hour the vehicle started and ran without issue, but as soon as you shut it off it would not start for about an hour or more. (So obviously the original problem was not diagnosed correctly and a perfectly good fuel pump was replaced by your technicians.)I took the vehicle to a different auto shop to be inspected and diagnosed again because I could not use it and it was unreliable, this was mid August because I required a provincial inspection. An inspection was performed and various items including, valve cover gaskets, belts, battery, etc. Total $1400.00. I pick the car up on the morning of August 25th. The check engine light was still on and the car still did not start after running for 20 mins without a minimum one hour cool down period, the shop could not get the car back in that day so it went back in on August 28th, 2019. The following items were diagnosed upon its return to the shop: Engine Fault codes: Remove and replace crankshaft sensor. Remove and replace crankshaft angle sensor. Remove and replace Fuel Pressure Sensor Regulator (This should have been checked and done before replacing the fuel pump, that actually was probably not broken and was replaced). Replace Oil pan Gasket. Remove and replace Crackshaft Rear Oil seal.All Completed and repaired $1308.00.On Sept 7th, the vehicle was completed and pick up by my wife as I was out of town. On Sept 20th upon my return I returned the vehicle to the shop as the situation with the vehicle running and not restarting was still persistent. Upon further examination and diagnosis it was discovered that there was a potential failure in the ECM which had caused damage to the fuel injectors, Fuel injectors Replaced.Upon reassembly the ECM was tested to see if it would reset and run the car accordingly. It did not. A used ECM was found, it was tested and functioned properly and installed, however it could not be re keyed to function the vehicle properly. This is now January of 2020. The Jaguar dealer was contacted and the vehicle towed to that location to be reprogrammed with factory information. Your service representatives contacted me stating that it could not be reprogrammed and a new ecm was recommended. $2545.00 --- Sub Total .. $7178.00 I agreed that as long as the new ecm would repair the problem to go ahead and replace it.Jan 2020 to Present. Jaguar Dealer .. Attempts were made to briefly reprogram the key with the used ECM, this failed. It was recommended that a new ECM would be needed and this would resolve the issue with the Car. Correcting the problem with the vehicle not starting after running. The ECM was ordered and installed, now the vehicle would not engage in reverse, so once again a technician who likes to pull and replace parts that aren’t broke.. rather than a mechanic who tries to repair problems decides to reprogram the computer with the assistance of tech support in England. However, now the vehicle would not even start when cold, once again tech support in England had to be contacted to reprogram the SO CALLED PERFECT BRAND NEW ECM, at this time the vehicle was not even functioning as well as when it was towed there from the other shop.Thru all of this the vehicle has maintained the original FACTORY BUILD problem. It will now run but it does not start after running for more than 15 mins. Your Jaguar dealership in conjunction with Tech support in England, feel that the computer chip that controls the dash instrument panels and function needs to be replaced. (another guess I’m sure) because no one can figure out this FACTORY DEFECTIVE VEHICLE. The dashboard instrument panel is no longer made and cannot be replaced is my understanding from the dealer. Although there are many used ones available online. Nor has anyone thought to repair the recalled electronic emergency brake system, which could be part of the problem, but whatever. I have come to the conclusion that this car with 97000 kms was parked in some garage for years because the people that owned it could not afford to attempt to fix the INFAMOUS ELECTRICAL PROBLEMS with JAGUAR. I am tired of waiting for a car that cannot be fixed and will not be fixed on my dollar any further. So I give your company the opportunity to do the following: 1. Repair the car and return it at your cost. 2. Or remove the parts I paid for and replace them with the one that have been removed. Since I asked for the parts that be removed be returned to me. They should still be there 3. Supply a used vehicle to me worth that same approximate amount that I have incurred at no cost. $15000.00.4. Allow me to come and get my car, at no cost and I will find a real mechanic to repair it.It is unreasonable that this car, with this mileage is anything but a factory lemon. Its issues are ongoing and it is ridiculous that such garbage should be sold as a luxury vehicle or under any other designation. I do not feel I should have to be out of pocket for a factory defective car. So your company can make the RIGHT choices here or I can proceed as needed.
Published: December 22, 2020
Raymond of Radium Hot Springs, BC

I have owned 5 Jaguar convertibles and the 2016 F-Type Model S convertible
I have owned 5 Jaguar convertibles and the 2016 F-Type Model S convertible that I leased is the finest of them all! A Nimble and superbly handing car that really comes when you call it and is a genuine Joy to drive. But the Nav/Entertainment system for the 2016 is grotesquely unintuitive and difficult to operate...especially when driving. (Explain why that should be, please). So, May 2018 I ordered a brand new 2019 F Type with almost exactly the same specs and waited 6 months for it to be produced hoping that Jaguar would have fixed the Nav/Entertainment system problem in the newer model and made it easier to use. But it was not to be... When the new F Type arrived in Mid-November 2018, I hurried excitedly to the dealer only to discover that the display screen in the dash turned Bed Sheet White in the sun when the top was down and the display became totally unreadable and unusable.What is with Jags engineers? Dont they test things? My disappointment is incredible after a 6 month wait. I told the dealer that what was wrong was that the contrast on the display screen etc. was set wrong... Certainly, just a software problem that was easily fixable. My dealer contacted Jaguar direct whose solution was completely laughable and out of touch with reality. They ONLY changed the screen component out stating that the one in the car must have been defective. Of course, it did NOT work. Same problem... And Jaguar hasnt responded with a real fix. So now...this rag top driver is totally without a convertible in the middle of convertible season. Im so unhappy that Jaguar is so far out of touch with its customers.
Published: December 20, 2018
Robert of San Antonio, TX

I left my car on 17/9/13 with Preston Jaguar Centre (in Preston, UK) for mi
I left my car on 17/9/13 with Preston Jaguar Centre (in Preston, UK) for minor repairs. Someone scraped the back passenger side bumper and agreed to pay for the repairs to the garage if I am satisfied. So I took the as arranged for paint work. I was told I will get the car next day. I agreed to collect the car and once I am happy we can call the person to pay the bill. There was a very slight dent which only I was aware off as it can hardly be seen by another person only when the light fall on that door from a certain angle. My bad luck I mentioned it to the garage but decided not to do anything about it. The guy I handed my car over he could hardly see it and agreed to leave it. There was no scratches and dents other than the one mentioned above.On 18/9/13 at around 4:30pm I rang to confirm if repairs are done. I was told it is done and car is on its way to my work place. When I examined the car the bumper scrape was done, but there was 7 inches by 7 inches scratch and dent on the passenger side of the car about 12 inches below that nearly invisible little indentation. When I highlighted it the person who brought the car insisted it was there. He started to use bullying tone and said his employee know nothing. He is the boss. What he says is right and drove off in the courtesy car they gave me.When I texted the person who was pay for the repairs he texted me that the garage called him to pay or the car will not be released to me so he has paid the garage. I called the garage around 5pm. The guy whom I handed over my car on 17/9/13 he picked up the phone. When I told him of the new big dent he was surprised and agreed that it was not there and said he like to see it. I was not prepared to go to the garage as I felt threatened by the owner so I said he can come and see my car as I am at work till 6pm. He never came.
Published: September 18, 2013
Seemi of Ealing, OTHER

My Xj8 Heritage has less than 60K Km on it. It was bought new, and we have
My Xj8 Heritage has less than 60K Km on it. It was bought new, and we have had one problem after another. At 12 months and 10 Km, the battery failed, which was under warranty. At 26 months and 25K Km, the hood lining fell out, which has no warranty. At 4 years and 35K Km, the water pump failed, which also has no warranty. I was told they were a common fault. At 8 years and 50K Km, the thermostat failed, which has no warranty. At 10 years and 65K Km, the fuel pump failed, which has no warranty. I would not buy another Jag. How is this possible for a car with such low kilometers to be serviced regularly?
Published: April 23, 2012
D of Brisbane, Other

I bought the Jaguar SUV last year. A couple of things have come up. At last
I bought the Jaguar SUV last year. A couple of things have come up. At last I think they got it fixed. Miss my Ford Explorer. But I wanted a fancy ride. Sometimes they come with issues. So its my own fault. The Jag rides great and gets looks which is nice too.
Published: October 1, 2018
James of Largo, FL