Below is a letter I sent to the KIA corporation on behalf of my father.Good day, my name is Brent ** and Im currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. Ive been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my fathers new purchase. Being deployed, Ive had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one Im seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.I dont want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. Im disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didnt try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I dont care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

I owned a 2016 Sorento. On May 12, 2019 it inexplicably caught fire. It was towed to the dealership where it was purchased and the service department immediately took responsibility after inspection and since it was still under warranty they were about to begin repairs. Later that day, I was called by the Kia corporation in California (I live in Texas) and asked to give my oil change records. I normally dont keep my records and only had a few, but 2 of the last 3 had been at the dealership and the dealership had just done my Texas inspection 3 weeks prior to this. About 4 days later, Kia called and said that they would not cover the cost of repairs because I didnt have enough recorded oil changes. Our insurance couldnt pay because it was also determined by them to be a mechanical defect that was Kias fault. It was not anywhere in my warranty handbook (or any of their handbooks) that I was supposed to keep my records. I asked the lady (Ashley) about that and she said that it was implied. My father in law is a mechanic and sometimes changes our oil and his too. I wasnt sure why that oil changes would even matter if a vehicle caught fire. I am 51 years old and I have paid off and traded in multiple vehicles including 3 Kias. I owed over $9,000 on this Kia which I had to roll into my next car because the repairs were going to be $11,000. (New engine-minimal body damage).I have been blessed that this did not cripple us financially; but if we were younger and still struggling, it could have destroyed us. One of the reasons that I had purchased the Kias was because of the 10 year warranty. I feel that Kia was looking for any way to get out of their responsibility to pay. Kias own service department had already taken responsibility. It is most disheartening that some segments of society have turned to this. Needless to say I will never purchase another Kia again and if you do, be cautious on the warranty. They are not a trustworthy company at the corporate level. Since our incident, I read in consumer reports of over 290,000 other Kias spontaneously catching fire. I will continue my disagreement by bringing a lawyer into it.

There was no spare tire with the 2015 Soul Kia I purchased on 8-1-2015... I am very apprehensive driving any vehicle with no spare tire. I did not realize the vehicle did not have a spare tire till after the deal was concluded. I did not think any auto mfg would issue an auto with no spare tire. I have owned 2 other KIAs... well pleased with them. I am pleased with the 2015 SOUL but I cringe riding around with no spare tire!! You are putting an unwarranted burden on owner and/or driver of a vehicle with no spare tire!

Our 2013 Kia Sorento w/ 46,963 miles had engine failure at 55 mph. Towed to a local mechanic who diagnosed oil pump failure. Had it towed to Austin dealership and researched Kia problems and discovered that Kia began a recall on 06/22/2017 on the Theta II GDI engine due to manufacturing errors that left metal shavings which occurred at the Montgomery, AL plant for MY 2012-2014 Kia Sorentos. Kia service manager in Austin says ours is not part of the recall because ours has the Theta II MPI engine. Said we could drop the oil pan to look for shavings ($195) and main & rod bearings to look for damage ($400) but we still wouldnt be eligible for repairs. $6800 to replace w/ another Kia engine? I think not. NHTSA has an open investigation on the scope and timeliness of the SC147 recall. There are also many complaints listed for engine failures.

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

I bought a 2021 KIA Stinger and they have an Important Safety Recall. I have been on the phone with the Service Manager at KIA in Frederick, Maryland a few times today and I have been on the phone with the KIA business office most of the day, trying to get a loaner car till they can fix my car which is not till Monday. They are REFUSING to give me loaner car. I have a fulltime job and a 3 year old and they are just flat out saying we will not get or give you a loaner car. I am so upset that they are holding me to get a rent a car for a RECALL they have. The service manager at the KIA in Frederick, MD is so rude and nasty she has no right being in the customer service field. I have never been spoken to as I have been spoken to today by both the service manager and the recall department at the business office. I have reached out to the BBB and I am now speaking an attorney just in case my car breaks out in flames. The paperwork clearly states the following Park your vehicle outdoors and away from other vehicles or stretchers until you have the recall performed. And they still will not give me a loaner. This is unacceptable. I hope anyone that is looking to buy a car stays clear from KIA automobiles.

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

I purchased a 2018 Kia Stinger the end of June 2018 and have had nothing but grief since the purchase. Presently the car has 3200 miles on it and has been in the garage multiple times. Ive made several trips to the dealer for a trunk rattle in which they had to put shims in the slam block in the hatch to resolve the problem. Then it was back in the garage because the interior lights quit working. And several weeks ago I backed it out of the garage and shut the car off for a brief time waiting for my husband to get into the car and when he went to start the car all the lights started flashing and the car would not start and the car would not recognize that the key fob was present. I immediately called the Kia dealer and the service manager went home for the evening and no techs available but was advised to have the car towed to Kia or call roadside assistance. This episode caused us to be late for an appointment. To make a long story short the battery had to be replaced the next day interfering with plans that were made for the day. Today my car is @ the dealership once AGAIN for them to monitor a violent jerk in the car which has occurred several times and was told the fuel pump will probably need replaced! They will be keeping the car for several days. Id like to note that I have to drive 35 miles one way to the Kia dealership. A new car is suppose to be a pleasurable satisfying experience and an investment in my hard earned money. This experience of owning my first Kia has been a nightmare causing me inconvenience, stress and grief. I regret the purchase and it was not a cheap purchase. No vehicle with this amount of mileage should have so many issues like I have had. Im making payments on a car that sits in a garage being repaired every month. I often wonder how much this unreliable car will cost me in the future when warranty runs out. Id like to note on the positive side that Kias service department has been awesome through this ordeal and has expressed concern and understanding with my frustrations and their customer service at Team Kia in Johnstown, Pa. is first class.

I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.

Its reliable and very efficient. Any issues I have had were easily fixed with a forum search & maintenance is not that expensive. It is also very cute. The Kia Rios gas mileage is amazing (30mpg!). It has a manual transmission, which is not common anymore. It was also very affordable. I can see this car running as strong as older Hondas, eg 300k+ miles. But the backseat do a not fold down, which I didnt realize when I bought it. There is no stereo output jack, no power door locks or windows too.

I bought my car brand new in March of 2011 from Phil Smith Kia in Lighthouse Point Florida. It was one of the newer models of the Kia Soul, shadow black. A couple months after buying the car I noticed that the tire pressure light was constantly on. I ask on my next oil change and of course they said it just needed air, but boy were they wrong. I wish I knew right then to declare my car a lemon under Florida State Law. Months went by and the issue still persisted. I was still told to ignore it, that when I came there they would just reset it and it would stop. Two years later in 2013 while driving in the middle of the night, all the indicator lights starting going off in my car simultaneously and the car shut down. It would not restart! 2 years old less than 20,000 miles! I had it towed backed to Phil Smith Kia. They said a module had to be ordered for my car. They ordered it, the manager Mihai left and all of a sudden it was never ordered and of course they didnt see what the problem was. Nothing was showing up when they run test. At this point Sheldon is taking care of my car. A year passed, tire pressure light still on, when all of a sudden all of the lights simultaneously again. Imagine my fear of my car shutting off again. And when I say all the lights I mean, tire pressure light, air bag light, engine light, brake light, abs light. The electric odometer wasnt working. The rpm was going up and down. It was as if my car was possessed! I immediately took it to the dealership to find out what was wrong. They say, Oh we dont show that these lights are coming on. We need proof! Hello look at your record. Ive been here a million times. They say the only light we see is your air bag, your passenger airbag needs to be replaced, come back we have to order the part. I come back (Its 2014 now). They replaced the airbag. The airbag light is still on. My car is still acting possessed. Took it back. They still claimed they couldnt find anything. Took it back again. Oh they finally find something. We have to replace your air bag module. I come back. They order the airbag module. The lights are still going off. I come back again. They told me they ordered the wrong one. Well call you when we get the right one. They get the right one and replace it. It is 2015 now. The lights are still going off. Apparently when they replaced it they didnt finish resetting everything. So now they reset everything and tell me to come back and get it. I come back to get it and they drove all of the gas out of my car. It was on E! and on top of that the lights were still going off. I was so fed up I left in anger, not knowing what to do. Two weeks later I call again - make an appointment. I find out that Sheldon is no longer with Phil Smith Kia and now Charlie the service manager will be taking care of my car and it will absolutely be fixed this time. I drop the car off on Saturday 8/1. Was told I couldnt get a shuttle home while they worked on my car, When they told me it would take all morning, (Ive gotten a shuttle home every Saturday I was there before) I had to call for a ride and received not one phone call back when I called multiple times all day! After the 5th call, Oh sorry we didnt call you. Lets just give you a rental car and you can keep your car here. Days go by no phone calls. I have to call. Once I call, Kia corporate is involved at this point. I get several apologetic phone calls saying that they will make sure everything is ok, that my car is finally fixed and they will test drive it with me. Wednesday 8/5 I leave work early to pick up my car - call the dealership to let them know Im on my way. I got to the service center at 5:40 pm due to traffic. The service center closes at 6pm. No one was there! I walk into the dealership to speak with the receptionist. She informs me that Charlie left for the day because it was SLOW!!! WTF. I left work early to come here, have been late to work have taken days of time off to come to this dealership and no one is here! I am floored. Cassandra the receptionist informs me that she has no authority to release my car. I leave, because Im obviously upset, in tears at this point. I call Kia corporate. They say that there is nothing they can do for me but report this incident and that I need to talk to a general manager. I called for the general manager and was informed that he wasnt there and that I would have to call back in the morning. Then I tried to see if anyone could release the keys to my car. No one has the authority to do this. OK THOUGH IM PISSED I WILL WAIT to get my car that will not be given to me. MY CAR! I call in the morning and speak to West ** and explain to him my entire situation over the years. All he says is that he will check on it and call me back within the hour. Surprise! No phone call. I call again and was told he wasnt even in the building anymore. I called again to speak to Charlie with no avail. At this point Im being ignored and disrespected. I finally get a call back hours later with a sorry apology from the service manager and have still not heard from West **, the general manager who said he would call me back. I had to come up with the solution. I had to beg them to drive the car to me so that I could return my rental car and not be stuck. My car has all new tires, new brakes, a new battery, a new airbag - all done recently. Long story short. I will never buy another Kia in my life and I would advise no one else to either. The way that Ive been treating is appalling. I would like to give a round of applause to Phil Smith Kia for their crappy service. Good luck to the person that buys this car because Im getting rid of it. Thank you for reading. And thank you Kia for doing absolutely nothing but giving me headaches, excuses and more gray hairs!

I am so disgusted with the service and attention, and lack of knowledge, from the Kia Esserman, in Doral Florida. My vehicle went in for service and came out with the AM radio not working. After many trips to get this corrected, and after a rude service rep, Freddie, continues to work on the problem the car has more issues than before. I bought this car for my husband, who is disabled, and I have had nothing but problems. When they want to sell you a vehicle you get tons of calls, when there is a problem you are ignored. This is my 3rd Kia and my last. Someone call me. I am reporting this to the Better Business Bureau, and to the ADA for not having consideration of a disabled man.

Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.

My Kia Optima that my son bought brand new in 2013 only has 45,000 miles. I co-signed for it. He is 27 years old and raises his want 4-year-old son, living check to check. Today they told me they want $8,000 dollars for new motor. They want 9 receipts for oil changes. He took it to Gateway Kia where he bought it in September 2013 to get inspected. Previously he took it to Jiffy Lube for oil changes. Everything was great with inspection with Kia & they changed oil also. Its a far ride for him to take it there so he went to Jiffy Lube 2 more times. He has receipt from Jiffy Lube from September 2015 that we just looked at closely last night and noticed they put wrong oil in the car.I dont know if this caused it but they dont care. They want 9 receipts. 1 receipt for every 5,000 miles. He still had 3 more years to make $500. Payments. He doesnt have 9 receipts. He is going to lose his job cause he needs his car. Its day before holidays & our lives feel like they were turned upside down. He cant afford to get motor. Have no idea what to do. Kia just says the car was neglected. Its not fair! I cant stop crying! I am his mother. How can this happen to a car this new! I cant even talk about it anymore cause I feel sick.

One of the best cars Ive ever bought. It drives so good and very comfortable seating. It has the best warranty on the market (10 years) and for half the price of other vehicles that are similar in style and performance I am very pleased with my Kia Sorrento. It is a great SUV for our family. Go test drive one and see why there are so many Kia Sorrentos on the road today. I paid $23,000 out the door for a brand new 2018 SUV. I did a lot of homework and bought at a good time saving over $10,000 on my vehicle. I would definitely recommend buying a Kia. Im happy with mine and will be buying another one soon in the future.

2015 Soul a big loser. Under powered especially with air turned on. So-so gas mileage. I live in FL, the air conditioner has a hard time keeping car cool once it hits 90 degrees. Have to keep on recycle a lot. Stupid stuff Kia did: Cant install a cargo cover in base model, I guess they dont want to sell them; Cant purchase body side moldings, I guess they want you to bring the car into their shops to fix all the dings. The only thing that saves this car is the warranty.

I have a 2012 Kia Soul with 14,100 miles on it. Every few months the battery loses a charge and has to be jumpstarted. I had it towed into the Kia dealership and they tell me (for the 12th time now) that I dont drive the car enough! We are on our 3rd battery, which required me to fight like crazy to get Kia to pay for, and its since again in the shop for another battery replacement! Today I was told I need to drive the car 2 hours a day to keep the battery charged AND I cant keep the car outdoors in the winter because the cold harms the battery! Im sorry but this car is for my college student daughter, where the heck can she park a car indoors in college? I really am disappointed in Kia and the dealership for not trying to find out the issue with this car! I will never buy another Kia again!!!

I bought a used 2010 Kia Soul on August 16, 2012; with 60,000-mile warranty. I thought I would be covered for equipment-related vehicle breakdowns. Two days later, on August 18, 2012, which was a Saturday, the car would not start. It was in the afternoon outside a store in the rain. After calling the local Kia dealership, it was expeditiously towed to that dealership. I rented a car and went about my business, hoping that everything would be covered under the excellent warranty. It turned out to be the battery. It was replaced for this dealer, but as a maintenance issue, I had to pay for it. During this process, I was told that the Arizona heat is hard on batteries. This being the case, I believe that Kia policies be changed, and customer not be sent out with an unwarranted battery. To me, it reflects badly on Tempe Kia and Kia as a whole. Another issue is covered in another complaint.

I purchased this car new, have done all maintainer to car. At 64000 mile air go out, told my condenser was hit by a rock. Have seen over 1000 complaints about this same thing. This is a big problem with design. Told its not covered because I am over the 60000 mile warranty!! This is bull. I own 3 Kia, just purchased a 2016 Sorento and I am going to design something to stop this. I have own many different cars and this is the first to have this problem! KIA NEEDED TO RECALL THEIR DESIGN ON THIS CONDENSER and put mesh shield to protect it. Very disappointed with KIA.

I am so disgusted with the language in your commercial on American Idol. I hope someone in your company goes to jail. How do you think I or anyone watching would feel if Ford Chevy or Toyota, Coke, etc., used language such as that used in your commercial last night. Which so called genius, I wanted to use a worse word, decided to use one of the most profane word sets in the English language as a descriptor of your product. I would have considered a Kia as our next car. As of right now, I would never enter one of your showrooms. You owe America and me an apology. What a shame. You are better than that.

While traveling north on I95 toward Jacksonville, Florida (about 500 miles from home) we noticed an engine noise which became increasingly louder within minutes, followed by a loud noise, and what sounded like metal object flying off the underside of the car then a burst of smoke from the engine which got blacker and bigger. We pulled off the highway as soon as there was a chance and got out of the car. It was smoking and I was afraid it was going to catch fire as we could feel the heat from the engine. We called a tow truck and waited. When it arrived we had it towed to the nearest Kia dealer in Jacksonville. It was early evening and the dealership was closing so we told them the problem and left the car and headed back to Port Saint Lucie, home, to await their findings. This was on Friday 13, 2016. The next week we were told that the engine was not repairable and that it appeared to be an engine internal problem. We were told that because it was still under manufactures warranty it would probably be covered. About another week passed and we called to find out progress on car and was told new engine had to be ordered. So we waited. When we called back the third week were told they did not order an engine because Kia manufacturer denied the claim, stating problem was sludge buildup due to poor maintenance. This was not true. So we gathered our service records and turned them in to be forwarded to Kia manufacturer. The car shop where we have our car service done does not report to Car Fax (something everyone should be aware of - that Car Fax may not have all history of service of car). Today is the 28th day. Yesterday the service dealer in Jacksonville called us to let us know that the warranty may be honored due to our providing good documentation of service/oil changes. We are still waiting for approval. After doing much research found out there has been many problem with Kia engine and powertrains. This is not our fault. Im worried that even with a new engine who is to say it wont happen with the new engine???

i have been having trouble putting fuel in my 2003 Kia Sorento. My warranty has already expired. I did get a recall letter from Kia for the fuel filter replacement, at which time I felt sure this was my problem, and since it was a recall, would be taken care of by Kia. They explained to me that the reason it was recalled was because it was not listed in the manual at all, as something to be changed every so many miles. They sent two pages to be added to the manual. My local Kia dealership did change the fuel filter. That same day, after trying to put fuel in the car, I find nothing had changed. I called them and asked them to look at it again, and took it back several days later, as they were to change another recall, known as the induction control valve, and check my fuel tank once again.They told me that a charcoal canister located in the fuel system had come apart, and I now had charcoal debris in my gas tank, which of course was not covered, and that part was $134.90, and the labor would be $199.00. I went home and went through my manual for a couple of hours trying to locate this charcoal canister, to better understand how such a thing could happen. After having no luck locating it in the manual, I called Kia, and told them my dilemma, and asked them if they could tell me where in the manual this part is located, and are you ready for this? I was told it was not in the manual, because it was not listed as maintenance! I asked well how would anyone know it was even there, if it wasnt listed. They said it was just a part that was never to be changed at any point and time. Now Im going to be out $350.00, on a part that no one knows existed, nor was ever to be changed. I write this in hopes that it will help anyone else, who is having similar problems. If your fuel spits back at you, or you have to dribble the fuel in, it may be this part that no one knew about, or was not a part that should ever need maintenance. Sorry, but a Kia is not in my future.

Worst customer service I’ve ever experienced. Got this car for my daughter who’s paid this note since 2015- car almost paid off only owes $2900. Contacted them in December 2020 for a two month extension being my daughter lost her job due to COVID. January told by Kia rep that everything was good to go- no payment due till February. Today she’s notified her payment is over 30 days past due. When my daughter called Kia the reps said there was a glitch and refused to put a supervisor on. So I called and I was told the extension didn’t go through because the system tapped out (whatever that means)! Meanwhile not one person corrected this so called tapped out error on their part or contacted either one of us to let us know anything new needs done! This doesn’t make any sense what’s so ever! So then they said the $675 that’s now past due needs paid so my daughter paid it- I requested a supervisor or manager and then was told they don’t have one In the building! Again- WHAT! I have never heard of such insanity!I tried to see how to file a corporate complaint but of course that’s no use because when I tried to ask I’m told to log onto KIA- I log onto KIA and now the account is locked! So now all though my account going past 30 days isn’t anyone’s fault but Kia’s they will probably have the audacity to send this to my credit bureaus against me when it’s clearly their own error! Just awful! I will NEVER get another Kia vehicle again in my life and neither will my daughter- damn sure won’t ever Finance anything through them again! None of them know what they are doing and I suppose it’s because as stated by the rep no supervisor or manager is ever present in the building!

I cant believe all these people have had the same issue regarding their motor blown. I have a Kia Soul (2010) at 50,000 miles. Motor burnt up right in front of my eyes! No engine light, no oil light just pop... done! And as I read on and on, I see this is a very common issue. Dealerships are refusing to admit Kia has an issue with this and manufacturer refusing to pay under warranty. This is a class action lawsuit if I ever saw one! I am copying all of these complaints and if someone has already started one let me know. If not, Im on my way to do so. Enough is enough, email me with your story and we will need evidence so make sure you have all paperwork.

I am currently in my third lease with Kia and up until now would have remained a loyal customer. I lease a 2016 Kia Soul. It broke down on the highway with 35,000 miles. I get it taken to Kia of Bedford. That whole experience was awful (Kia Roadside Assistance stinks) I am told that I some type of rodent had been eating wires in my car causing extensive damage and it was not a warranty or Kia issue that I would pay out of pocket. Meanwhile I google this and find Kia uses soy based wire covering which attracts rodents. Kia still will not accept responsibility. I file a car insurance claim. Kia has my car for a MONTH! They never had parts in stock, and kept finding new things wrong with my car. I had to call for updates. I found the people working in the service department to be rude, and very cold hearted to the need of the customer. I filed two separate claims with Kia Consumer Affairs because I thought at the least I deserved to be reimbursed my car payment for the month I paid and did not drive my vehicle. They do not respond to phone calls or emails. Basically blow you off. My case was escalated to a Steven ** who called me once to say he needed paperwork that I had already emailed him and hasnt responded to a phone call or email since. I sent letters to the executive team and no response. Kia is a joke. They dont care about the customer. They dont care about keeping customers. And they sell piece of ** cars that you get stuck with and they dont feel bad or care about that either. If you want a good, reliable car, good customer service from a business that cares DO NOT GO TO KIA! Kia just wants your money-but they will not provide any kind of good service to earn it. Run, run, run to any other dealership but a Kia dealership.

The 2006 Kia Optima has 97,000 miles. Now, it has a transmission problem. Kia wants to pay for labor only and stated the transmission fluid used is not in the handbook. Manufacturer sent list to show that the fluid is for Kia. Still, they are refusing to pay. I told the Kia dealer to go ahead and fix the car, but I still like Kia to honor its warranty obligation. Please help.

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

While driving my 7 month old Kia Soul (2014) home from dropping off my children at school it suddenly caught fire. It happened so quickly and spread so fast that by the time I realized what was going on and went to get out of the car, I couldnt because the flames were coming in on the drivers side. I got out on the passenger side, but my disabled daughter was in the back and the locks kept engaging and if it would not have been for a passerby who helped me to get her out, I shudder to think what would have happened. I had absolutely no problems with this vehicle prior to this and had it into the dealership for route oil changes. Kia says they are looking into it, but it has been 6 weeks now and I still have not heard back from them. We could have been killed in this fire and Kia should take responsibility for their vehicles. They said they had never heard of such a thing happening, but I have found several cases like mine on the internet. DO NOT BUY A KIA!

I purchased one of the first 2011 Sorento vehicles. It has the worst ride an SUV could have. It is so rough that it is hard to keep it on the road when I drive it. They upgraded the shocks in the 4th quarter on all the newer Sorento. They tell me they have no plans of upgrading the old ones. This is not right! They know that there is a problem if they updated the new ones. They need to take care of their customers.

So in 2013 I get a brand new Kia Forte EX with 42 on the OD. I’m thinking it’s the stuff blue tooth, power windows, all the goodies including satellite radio. The guys at the dealership told me, after 6months trade it in, I love it so much I didn’t and now I’m stuck with it. Now it’s 2019, since 2015 I’ve been having to change out headlights, brake lights, tail lights, two batteries in 2019, and get this about 6 months ago I started smelling a burning smell, well turns out the backlight in back windshield the bulb to it had exploded and the wire had started to burn. That ain’t even the half of it, since 2016, the lights come on by themselves at night. I picked it up on my house camera I have outside. They just came on, and since 2014 acquiring signal regardless of it being satellite am or fm or a cd. And it don’t stop there, LOL. Omg I could cry and rip my hair out. The speakers go in and out and crackle. The door seals leak. When I turn my steering wheel or put on the turn signal radio acquires signal, cheap interiors that don’t withstand anything. The drivers seat gets hard after a few years too. The lights flicker when I drive sometimes, a big electrical problem... One that goes through the whole car and is a very expensive fix. Oh and wait my shift knob broke. It broke! How does that happen? Cheap paint, this is cheap, an overly cheap car for what they ask for them. When I use my AC, the brakes act like they don’t want to work. I put the car in park once and when I got ready to get out it started to roll back. And guess what the dealership has changed out fuses and harnesses and other stuff re the lights but somehow can’t reproduce the other stuff so I started making videos and keeping the ones from my security system. Even after an oil change I get nasty smells coming into the car. They even changed the filters. I pray my next car won’t be a Kia. And the gas mileage it’s horrible. Don’t fool yourselves.

I have been a 3 car Kia customer for almost 10 years. I was Kias BIGGEST fan, telling EVERYONE how great a company this is. Ive converted 5 people into purchase of a Kia. Which is why I’d like to tell you why I am no longer a Kia customer and now a Nissan owner. And will tell EVERYONE I know to do the same. In the last 10 months I have had more than a dozen service visits. Starting in August 2020 my engine was losing oil. After first visit, my SA Edwin agreed this is a problem, do the oil consumption test and we’ll be on our way for a repair. Test Done, with a Sorry. We have to do the test again but we replaced the ignition coil. (2nd Coil since I’ve owned car) And again we test. With more Sorry. It didnt burn enough oil, or You have to come in EXACTLY at 1,000 miles. (This is NOT true; math can be converted at any mileage over the 1,000.) Even when I told them it starts burning at the 2,000 mark after oil change.Over and over again, I miss work to sit in the dealership, or WALK home, as the dealership insisted on these appointments but wouldnt give me a loaner (I have full coverage insurance). Finally in March 2021 they decide they will clean the combustion chamber. Need to leave car: they make me RENT a car saying it will be paid for with my warranty. ADDITIONAL days needed as more problems occurred while in for repair. (Oil switch). Keep the rental they told me, it’s covered. Return the rental and the dealership won’t PAY THE RENTAL.I have now missed over 30 hours of work, repeated oil change costs for the process, Rental Fees, Inspection fees that were never reimbursed. All in avoidance of a repair that was clearly needed to my engine. Go back into a new dealership Kia Schaumburg on 6/1/21 for scheduled oil change, and the Tech tells me there is NO OIL ON THE DIPSTICK. AGAIN. 10 months later and I still have the same problem. I hope the $100,000 lifetime of customer income I was generating (I buy a car every 3 years) was worth losing over this. I understand mechanical failure. I was an AUTO SERVICE ADVISOR for 10 years. Its how you handle it. And Kia Failed. (Case # ** for FEELING UNSAFE IN MY KIA, NO ONE CALLED ME BACK.)

We have been trying to return a leased vehicle since December! We have had the run around for months. And its still not complete. Every time I call I get transferred and left on hold for a minimum of 30 minutes before talking to someone long enough to be transferred again only to be hung up on in the end. They told us that the final bill was in the mail about a month ago. We kept getting calls that we were past due (several a day). When I called the lease end again (after several transfers) I was told to disregard the calls and that our final bill was in the mail and would arrive in 1-2 weeks. We continued to receive phone calls about missing payments. My husband ended up calling and after 2 hours of transfers he finally was told that they wont process it until the vehicle is resold? What? At no point did anyone ever mention this tidbit of info. I am disappointed because I loved my Kia, but now because of this experience I will never deal with Kia anything again!

I made an appointment a week before my appointment. I was very specific about the recall over the phone when I made my appointment. I have came in. I was very specific when I talk to the front desk why I was there over my recall, I even told them if I need to pull out the paperwork, they corresponding with me acknowledging why I was there. They have told me it will take 2 1/2 hour. After sitting in the lobby for 30 minutes I went to the front and I noticed my car has not been pulled in the back so I asked them if they can take me home like some other dealerships do. After talking to them more about this recall they told me that the parts not there and they were trying to do something else with my vehicle that wasn’t approved. Now in February 5 they wanted to put a liner in my gas tank. I told them I did not wanted that done and that’s what they were trying to do and charge me $160 for it without my acknowledgment. Poor customer service. They don’t listen to the customers and after all this the man looked at me like I was the one confused. I would definitely not recommend this business. They honestly don’t care about their customers.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

I bought this Kia Sorento in 2006, brand new. I have been the only driver and have put 75,000 miles on it. I have had nothing but problems, and of course none that the extended warranty I paid dearly for nor the power train 100,000 mile warranty cover. Most recently, I had a series of breakdowns that finally resulted in my Kia needing a fuel pump, so I was told. $800.00 later, I pick up my Sorento to start it and have a loud knocking noise as well as my check engine light on. Come to find out, the mechanic noted that a week before when the car was dropped off. So, my cars been at Kia for 10 days and I pick it not completely fixed. I was told it is probably crank barrings(!?) and it will be fine for now.My car broke down again on my way home, yes, after $800.00 and a new fuel pump? So, I call the Kia dealership, I bought it from to be asked. Did you have the timing belt changed at 60,000 miles? Now, how would I know that? So, he tells me now my extended and power train warranties are null. I will never buy another Kia or Hyundai product ever again, and I will spread the word loudly! I am not a hateful person, I work hard as a registered Nurse in a Neonatal Intensive Care Unit and have dedicated my life to helping people. I am recently a single mom of a 17 year-old who wants to go to college and I just cant afford to not have a car, or to have a car that is not reliable. I also feel I was cheated into a warranty that will not be honored, and it is disappointing. Please pass the word about the dishonesty of Kia.

With the advent of keyless entry, there are bound to be lost key FOBS. They are ridiculous in price. Then you have to go to a dealer to have it programmed. They get you coming and going. Same with the built-in GPS. The new maps are expensive. I did not care for the car app that is for your phone either. No issues with the mechanical aspects of the Sorento even though if there was, KIA tech info was bought out by Snap on and you cannot access free repair info any longer.

Ok, I have a Kia Rondo LX with only about 49,000 miles on it. The other day we noticed a knock coming from the engine. Called dealer, brought it in. They drove it in the next day, engine seized! Well I talked to them on the phone and they said I had sludge in the oil. I just changed the oil a month ago! Long story short, they want 600 bucks to tear it down so they can find out what happened and go up to bat for me, yeah right! I bought this car thinking I wouldnt have to do something like this. Kia doesnt cover diagnostics, its **! I wish they would have clarified that when I bought this junk box.

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

Received Kia Motor Finance Lease Agreement, dated 09/19/2013 with noted Maturity Date of 09/19/2016. The disposition fee will be waived if you purchased or leased a new Kia Motors Finance within 60 days after the return of the leased vehicle. I had decided not to purchase and to return the car. I returned the car prior to 09/19/2016. When I leased the car on 09/13/2016, I had the alarm activated, 3m edge protectors door guides and handle cap, windows tinted 2-4 for a total amount of $1451. I had new brakes serviced on 06/06/2016 and completed set of new premium 19 tires installed just before the brakes this year. I took extra care of car which had no dents. I called Kia to go over added charge of $290 fee and was told the front bumper had a scratch which I was never aware of nor have I ever notice when the car was wax or washed. The car was waxed and spotless when returned. I took pride in keeping the car in top shape including using synthetic oil and filters. I received notice for request of $690 to be paid within 15 days from date of notice dated 09/29/2016. The total consisted of disposition fee of $400 and excessive wear and use of $290. My wife and I prefer not to be charged unnecessarily and as a result of this I will be frank with anyone that might be interested in leasing a Kia to watch out for these unnecessary added fees if one elects not to purchase the car. I sent check for above amount of $690. I did not take photos when I returned car since it was immaculate and did not foresee any problems.

I am a little perplexed with your judgement call Kia... I own a 2014 Kia Sorento that’s as apart of your engine recall. The car “passed” the tests ran on it to determine if a new engine was needed, only to have the engine completely cease going 50mph on a major highway in Virginia. I received a call today about an open recall on a fuel pump issue potentially causing fire. While I was aware of this situation due to the national news the issue has received I was not prepared for the supposed resolution to this issue... I was told that I needed to bring the vehicle in for inspection to determine “if they” thought the fuel pump needed to be replaced...So, let me get this straight you want me to yet again trust people that told me my engine was completely fine when it wasn’t to now tell me I don’t need a new fuel pump but potentially catch fire??? Something is seriously wrong with this situation! The fact that you are willing to put peoples safety at jeopardy is disheartening... I have zero trust that if I am told the fuel pump doesn’t need to be replaced that I am safe. You need a better resolution and you need one fast...

I would like to voice out my frustration over Kias employees (**) unprofessionalism. My Rio Ex Sedan, Manual 2813AP13 had perhaps wheel alignment issues, the original fit Hankook tires were worn out in 25200 km. I contacted Kia Forbach on Wednesday 29th October 2014 (8:58am) and told the person concerned that Ill come over to Forbach around noon for tire inspection. ** was not there but the mechanic advised me to replace all the 4 tires immediately. Within a couple of hours, I had the Rio fitted with 4 Michelin tires. Same day (12:24pm) I requested ** to fix an appointment for me for wheel alignment at Kia Pailles for Monday 3rd November 2014, he said hell do it. On Monday 3rd November when I reached Kia Pailles with my toddler and wife, grand was my disappointment, anger and frustration when I was told that no appointment has been booked for my car for wheel alignment. How unprofessional! I took leave from my place of work for wheel alignment, drove all the way from Goodlands to Pailles for nothing. Is it my fault? Do you think I am fond of wasting my time and money for nothing? When I bought my Rio for R725,000/- I was not given even 1 cent of discount. I cannot tolerate unprofessional behaviour; one lady at Pailles kept me waiting for almost 2 hours, she told me that she is trying to help and possibly Ill have to wait till 5 pm for wheel alignment! Am I mad or are you guys mad? Did I come over to Kia Pailles with my 2 year son and wife to have fun/picnic? And in the midst of all, it is me who is being penalized. I took leave from work, wasted money on fuel for a service which I never received. Who will compensate me? In other countries like USA and UK Kia dealers compensate customers who have been wronged in the name of customer satisfaction. I am not a happy customer and I am waiting to hear from you what you intend to do for me? Kindly dont consider this as a threat, but I am determined to go ahead and inform Kia Worldwide and customer forums about my horrible experience with Kia Mauritius unless I get satisfaction. When I am paying for goods and services I expect the latter to be of acceptable standards. Neither ** nor any personnel of Kia Mauritius came forward and apologized for such humiliating/embarrassing treatment to me!

My 2012 SX was a problem from the start. I brought it in a couple of months after I owned it for detonation noise/turbo rattle (sounds like marbles in a can) in the engine. Kia told me it was normal, and ignored it. Then, about 2 months later, the engine blew the spark plugs apart, and I lost almost all power. I limped it back to the dealership on what seemed like it was driving on 2 cylinders. Kia only replaced the spark plugs, even though they looked like they were melted - obvious detonation damage. Kia refused to do any other diagnostics, because, It runs fine now with new spark plugs. Not long after that, after hooking my small camper up (1,155 lbs), the engine completely failed while on the freeway. It blew a hole in one of the cylinders, and melted all of the spark plugs. Kia then claimed my camper was too heavy and refused the warranty, even though the vehicle is rated to tow 2,000 lbs. I hired an attorney, and it has been almost a year, and the state of Michigan had to step in to get them to come to the table! Its now the end of April, 2013, and my car has been dead since July of 2012. Do not buy a Kia!

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

The gas tank leaks. Kia had a recall but they will only fix it if the leak is on the very bottom. I was told mine is leaking at the side seam. The tank is rusted bad, it shouldnt matter where it is leaking. It is dangerous and should be fixed.

I bought my KIA Sorento 2012 as a new vehicle, and have had way many problems than normally expected for the past few years, including safety problems. Car stopping suddenly on the road is a horrible experience with the family on-board, but it has happened twice even after their fix (First in 2014, Second in 2016). Major problems (Safety issue): Car became disabled while running on a high speed limit busy road in 2014. Dealership found an alternator failure and they replaced it. Car became disabled again while running on a road at night last Friday (February 26, 2016). The exact same symptoms as before; LED indicators began malfunctioning, accelerator stopped working, and Car lost its power while running.Other problems (Non-Safety issue): Battery replace twice with bad cells found. (Car keeps causing the battery to die.) Passenger power car seat stopped operating twice. Navigation keeps resetting (deleting all the saved addresses and settings). LED light indicators malfunctioning or stuck. Car is inherently bad or has some root causes for the problems, and so needs a more fundamental solution rather than fixing locally. This car is potentially very dangerous as the same safety problems keep breaking out, but KIA (Dealership, Headquarter) simply follow the warranty manual with the repeated problems.I asked KIA to either replace the car or replace the electrical engine board, but they refused. All Im asking is being able to drive the car with enough confidence that it wont stop on the road (and expose my family to a dangerous situation). Again, car being stopped twice suddenly on the road is a horrible experience, and KIA should deal with the issue more than just warranty, as there may be the same problems with their other cars.

I was driving my 2013 Kia Sorrento on Interstate 95 at 8 am on the morning of 8/11/14. Clear day, nothing out of the ordinary. I had 2 co-workers with me and when I looked in my rear view mirror I noticed the sun in the eyes of one of my co-workers so I pulled the shade on the sunroof. Less than a minute later we all heard a loud bang out of nowhere that sounded like a gunshot. Immediately following the sunroof exploded into a million little pieces that rested on the shade I had just pulled. If I hadnt done that, we would have all been pelted with the glass and who knows what kind of injury or accident would have occurred.

My drivers seat keeps breaking where plastic surrounds power area. Kia will not help me. They say its an outside influence. What do I do after 5 times since 2013?

Yes, these cars have problems and they can be extremely expensive to repair at times, but I am a fan of the Sorento. I would not want to break the bank getting one because of the experience my mother had. She had to replace the transfer case at $140,000 for $4500, which was about equal to the value of the car. So she bought a Honda, sold me the Sorento and I had it fixed. Ive had a 3000 watt aftermarket stereo with just an interstate battery and the stock alternator, no problems. The white 03 Sorento is customized with double tinted windows, removed emblems, stock wheels and door handles painted black, headlights and tail lights tinted black, and aftermarket grille without the Kia symbol. People mistake it for a Mercedes all the time. Satisfied, but Id never buy one off the lot. Id get another high mileage one.

We had to change our battery 3 times in one year. I asked the Kia dealership at one of their regularly scheduled overpriced maintenance to check why the battery is not staying charged and they told me nothing. A 19-year-old at the local AutoZone listened for five seconds and told me my alternator had a bad bearing. Now, it’s time for inspection and the check engine light wont go off, so my mechanic tells me I have to take it to Kia to have them re-flash the software because it doesnt recognize the VIN. They charged $95, told me it was fixed, but the light was still on, so I go back inside and then they tell me, oh yeah, the computer is shot and its $2,000 to fix it. My mechanic is putting a rebuilt computer in for $200. I must still take it to the dealership to be re-flashed with Kia software, so thats another $95. I feel that Kia is a cheap piece of crap, I wont buy another one, and I wont pay for their outrageously expensive maintenance.

One of our customers at our shop has a 100k mile warranty on her vehicle and her Valve Body went bad at 94000 miles. It is a part that should be covered under warranty. She has kept up on all of the maintenance on her vehicle per the warranty booklet and has records to prove it. Peak Kia was awful to deal with. They suggested replacing the Transmission and that it wasnt going to be covered under warranty. The grand total was 4000 dollars. The assistant service manager was a complete jerk. He stated that if she didnt have 3 Transmission services at 30k, 60k, and 90k then her warranty was void. I read the warranty book a few times to make sure I wasnt missing anything. She was supposed to at 90k for normal driving conditions.The book stated at 30k and 60k the Transmission should be serviced if the car is driven in severe conditions. Her car is not. We have been trying to get this covered since June. I have spoke to the corporate office in July and still havent received any word from them. Completely unacceptable! She has called multiple dealers as well as corporate and has only heard back today just to tell her they are still working on it. Come on, seven months. Here is what I have gathered from the situation. Kia could care less about their customers. Kia would rather lose a customer than please a customer.

I have had issues with my transmission grinding in my 2008 Kia spectra LX, the transmission is a five speed manual. The transmission grinds while shifting in first and second. I had first brought the vehicle in for the issue in late 2010 with about 35,000 miles on the vehicle. They found nothing wrong. The issue persisted and has continued to get worse and now the vehicle is out of warranty. This vehicle has been to the local dealership 6 times and nothing can be found wrong. Independent repair facilities diagnosed the problem and recommended that Kia fix it under its warranty. Oddly enough, after the warranty expired and had taken it in for the last time, it needed a new transmission and the Kia dealership suggested it be replaced. The frustrating thing is that I was a master certified technician before I became disabled and know exactly what is wrong with the vehicle and continued to get the run around until the warranty expired.

I traded in 2012 Kia Soul for a 2015 Kia Soul Plus. I got the car in June and I have been listening to the 3 month free promotion of Sirius Radio. I did not even notice that my new Kia has no CD player, until the other day when I went to put in a CD. I was completely shocked. My 2012 Kia did have it and I thought that the CD player was standard. I was not told when I leased this new 2015 Kia that there was no CD player. I feel that the salesman should have pointed that out to me. I am extremely disappointed and now I am looking through stores to see if I can buy a portable one to put in my car. I understand that changes are sometimes made, but a change like this should have been brought to my attention when I leased this car. This is a feature, for me, that is very important.

My leased Kia had a seized engine THREE weeks ago. Still in shop. No ETA on repair. Kia customer service NON existent to me. Do NOT purchase anything from this company. They do NOT care about consumers.

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburgs Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but Im tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

My Kia Sorento was almost 5yrs. I did lots of highway run so it had miles beyond 100,000 thousand, but this vehicle was maintained as recommended and only by the dealer from which it was purchased. Driving along and without any warning it just blew up. Towed it to the dealer and of course they don’t know what could have caused it. I Googled and found out that others have problems with these vehicles. I contacted Kia Motors and a lady by the name of Heather told me theres an investigation into these vehicles and my vehicle was one of them. She said not to worry I’ll be given a loaner and my vehicle will be fixed and someone will get back to me.To date no one from Kia Motors has gotten back to me. A message was left on my phone by Kevin, and I returned his call 4 times leaving messages twice to no avail. It was someone from my dealership called to say my vehicle was not included so Kia was not responsible. In trying to see if my insurance would cover this I paid said dealer to strip the engine and they said the third cylinder blew through the engine block. (approx. a $7,000 fix) The insurance personnel took a look and said it’s a mechanical problem they will not cover.GUESS WHO IS LEFT HOLDING THE BAG? Me the consumer! I will give a 2 star because I seem to have gotten way better service from the vehicle than most of the others that I have read, but I still think Kia is lacking towards their customers. It cannot be right for big companies to be getting away with doing things like this to poor consumers.

I brought my used 2007 Kia Optima in June 2011. A few months later, the red air bag light on the drivers side start coming on. It stayed on. In April 2012, I thought my problem was solved when I received a recall letter about the air bag. The dealer stated that he fixed the problem but the red light is still on. He stated that there was another problem with the passenger side air bags. I did notice that side too. I will not pass car inspection in June if the light is still on. To fix the problem, it would cost $1,000.00 to replace the seat because Kia hasn’t recalled this air bag.

The vehicle started knocking at 9345 miles and when it drives slow.

Updated on 12/16/2019: Original Consumer Affairs complaint was filed 12/05/19. Their solution: They contacted the dealer that the body shop making the repairs is receiving the part from a wholesale part company. They yet again after 2 missed dates of which they claim the part would have arrived in which never happened. Now they claim they contacted the dealer with a new date of December 23rd 2019. Best part of it, They wont provide a rental (which most dealers have loaners) and also declined reimbursing the portion of the cost due to them not having the part available for my vehicle nor any other similar make/year. So because they cant provide it or dont have it customers like us need to wait and suffer. Why because as the customer escalations specialist described unfortunately they are coming from overseas, he did tell me that it has been put on an emergency status. We will not offer reimbursement or a rental at this time because you are outside of warranty and you are having the repairs done at a 3rd party. I do apologize. Not only have I not had the vehicle mind you (still financed) for 3 months now while paying for a rental right before Christmas but the only solution they could provide was calling the dealer for a proposed new date of arrival. But me as a customer need to jump threw hoops and submit claims both here and on social media and BBB just to get someone to pick up the phone.I have 4 children and with more than $900 worth of rental costs + deductible + an open ended date of when a part will come in with the only solution being a new date of arrival, and sorry that all we can offer is ridiculous. As the Regional manager said I am a regional manager, I would be the one you would pursue this. Unfortunately, we are not offering that. I will follow up with that dealer to make sure they get the part.Original Review: Be-careful buying a KIA. I thought I was being smart by buying a KIA which normally Id go for Dodge or Chevy! For 3 months my 2016 Kia Sedona has been in a shop waiting for KIA to actually provide or shall I say Manufacture a part in South Korea. Meanwhile I am paying for a rental. Corporate customer service couldnt help much. I was told the part needs to be ordered within the dealer, and the district manager needs to request it from Kia in South Korea to have it made. Its a damn wire harness. 3 Months with No ETA is unacceptable! I cant believe the manufacturer of the vehicle cant produce the part # 91112-A9370. I am willing to trade in the damn vehicle and NEVER BUY KIA AGAIN! I bought the car to last on the road for my family, not to last parked at the shop! Ridiculous.

I have a 2009 Kia Rio with only 55,000 miles on it. For the last month and a half, it has been revving when only going at a speed of 60. Its already at 4 RPM and if I try and accelerate, the RPM increase. I had a transmission flush several weeks back to see if the problem would go away, but it did not. I took my car to a Kia dealer and can you believe they said that there is nothing wrong with my vehicle when there clearly is? I still am having the issue of the engine revving, pulls and does not want to accelerate at times. Anyhow, just wanted to get this out there and will be trading in this vehicle that should not even be on the road or exist.

My Picanto 2011 horn or Klaxon, was working properly, but when I came down the mountains to arrive at sea level, it stopped for a while and it worked again by itself. I took my car to the Kia maintenance room at Beirut, Lebanon, but they wouldnt know the reason. They just answered, “we dont know, its working now.” Take note, I bought the car from Kia Lebanon with 0km.The interiors are crunching, especially the front glass. Is it normal? Take note that Lebanon does not have high temperature, we are not Sahara that the car should melt.The wheel stands are easily damaged and I repair them by kicking them, are they plastic?

BOUGHT THIS VEHICLE ONLY TWO YEARS AGO. IT HAS ONLY 69,000 KM. ON IT. On the way home from Saint John, it suddenly starts making a lot of racket under the hood. In pulling over to the shoulder of the road, the car stalls, will not even turn over! Just had the oil and filter changed the day before, so the first thing I do is check to make sure the oil level is O.K. The oil is fine. My wife and I had to walk back almost a mile to use a phone to call for a tow and a ride home.Long story short, THE ENGINE IS TOAST and because we were short two oil change receipts, they refused the warranty request! DEALER says a new motor will cost $15,000, so thats not happening! We have had the vehicle at the dealer for a month! In that time, they have ordered two used motors for us. The first never showed up, the second one, out of Quebec, wasnt fit to use. So now they have another motor ordered! How long do we have to put up with this crap? Is there nothing a consumer can do other than spend a fortune on lawyer fees?

I have received my 2nd safety recall on my 2010 KIA Soul which I bought brand new at Terry Reid KIA in Cartersville, GA. I had to relocate to Green Valley, AZ in 7/13 to come under the treatment of a highly specialized physician after becoming extremely ill as I was unknowingly put into a hazardous toxic mold environment at a resort which we eventually found behind all the wallpapered areas -- this facility had been infested with this toxic molds, come to find out, for years with no action being taken. I am now multi-chemically sensitive and cannot be in any dealerships where there are smells and odors as it will complicate my situation even further. I was just directly exposed to poisonous pesticides at my complex as management did not put up advance warnings as to when these would be used around my building and have been extremely ill as a result. I have a KIA Soul which must be repaired and am unable to get it to the closest dealership (over 1 hr one-way from me) due to my health conditions, and this will take at least 3 hours to repair. I have emailed KIA Consumer Services to get my car towed into Jim Click KIA in Tucson to get this unsafe situation fixed. I would have to stay with my vehicle in an environment that I cannot be in as this is being repaired; no one to pick me up here, etc. So, we will wait and see what KIA will do to help me with this dilemma.

Very disappointed with the KIA product. As a owner of a 2013 Kia Sorento w/ 32000 miles, I am now stuck with a 2013 goat shelter due to blown engine. KIA has failed to stand by warranty even though maintenance was done, but not by them. Just pushing blame onto service center where oil was changed. Engine blew with no warning -- no lights, no bells, no whistles -- just died on the side of road. Dealer says if they are responsible for anything it would be a blown light bulb in the check engine or low oil warning. Vehicle had traveled 2000 miles after oil change with no problem, so I find very hard to believe the service center failed to put in oil. Cost $110.00 to find out they were not going to cover under warranty. Initially bought vehicle due to warranty. Vehicle was misrepresented since I purchased. Gas mileage was misrepresented, equipment promised was misrepresented. Really feel like KIA Motors has given me the shaft. KIA MOTORS AMERICA = KMA = KISS MY **!!! I guess this is really what they are telling me.

I was the owner of a 2018 Kia Sorento. Upon getting close to the end of my lease, I went to the dealership Smithtown Kia on Long Island, NY. Between mileage and remaining payments, part of the deal/contract for exchanging the 2018 Sorento for a new 2020 Kia Optima is that the remaining balance on the Sorento would be paid off by the dealership. The check for the remaining balance (in excess of $2,600.00) was sent by the dealership upon closure of the deal in February 2020. In August of the same year I received a notification from Transunion (one of the major credit bureaus) that a reported missed payment in the amount of the payoff had been reported by Kia Motors Finance. What Kia neglected to do was send the letters claiming I owed them this money to the address listed when I got the 2020 Optima (my current address), not the address I lived in upon the lease of the 2018 Sorento.I was left in the dark about it due to their negligence to send letters to the right address informing me of their negligence to handle a contracted pay off properly. I checked my credit score which at the time of the deal back in February was well over 800. What happened to my credit score was more than just a drop in the bucket. The drop my credit had experienced put me in a terrible position with my mortgage lender during a refinance that was taking place at the same time frame I found out about this remaining balance on a vehicle I no longer owned nor was legally financially responsible for due to the terms of the balance being the responsibility of the dealership to pay off. I called the dealership right away and they claimed they had sent the check. They sent me a tracking number where the check was sent via Fedex. I looked into the tracking number and the check was signed for by Kia Finance that it had been received.I called Kia Finance. After waiting unbelievable amounts of time to speak with someone, they requested that I send them a picture of the front and back of the check that the dealership had sent them for the pay off. So they wanted a picture of a check they already physically received, yes you read that right. I called the dealership and got the run around for 4 days before they found it and sent it to me via email. Mind you, every day that goes by I am building a terrible mountain of late days on my credit regarding this pay off. Once I received the picture of the front and back of the check I called Kia Finance again where they gave me an email to forward the picture of the check. I sent the email twice in the same day. I called the next day and they put me on hold for 45 minutes only to tell me that I had to wait an additional 2 days before they could find and review the email with the picture attached.I waited 2 days and called back. When I got someone on the phone they put me on hold for 2 straight hours before I lost my patience and gave up. I called the next day and they had me on the phone for an hour before they found the email. Once they found the email the lady on the phone said she was sending it over to payment processing which would take another 3 days. Yes, another 3 days. I waited the 3 days and called back. I got a lady on the phone whom I explained the whole situation to. She puts me on hold to review the situation and once again never gets back to me. I waited on hold for almost a half hour before I gave up again. I have the background music for being on hold with Kia etched into the bad memory bank of my brain. I called back right away where the next lady proceeded to tell me that she needed to review the situation and asked if I would hold for 2 to 3 minutes.I lost it at this point and started pointlessly yelling at them because Im a human being thats been completely pushed to the limit. Finally after over 2 weeks of this horrible experience I get a payment processing person on the phone that seemed interested in helping. But in the end, Ive been instructed I need to wait another 3 days before theyll know anything else. Im literally fighting against the credit bureaus clock because of this company due to absolutely no fault of my own.As I wrote this review I have literally been on hold upon the resolution of the last call I explained for over 26 minutes. I have no hope or feeling of resolution to this awful situation these people have put me in. Gross customer negligence and incompetence that has cost me my financial health. Something needs to be done whether Im the only person this has happened to or whether its happened to multiple people. Its unethical, its immoral, its life altering. I dont know what else to do. I will never get a Kia ever again.

Leased an awesome car for 36 months. Great shape when we turned it in. Waited for the final bill for the turn in fee ($400). When the bill came they soaked us for another $500 for wear and tear on tires though our mileage was less than the agreement. BEWARE.

Our car was totaled in a wreck on 12/15/13 and the insurance company has done everything asked of them and Kia Motors Finance KMF (Louis, Jenny, Ms. Palencia (sp?) and now a Mrs. **) have promised on on several different times that a letter of Guarantee would be faxed over to the Insurance Company so we can get this settled and we can finally get a new car. They then fail on their promise every time. Now they are using the holiday (MLK) as an excuse as to why it hasnt been done when weve been waiting since 1/14/13 (which is when the insurance co sent the evaluation to KMF). NEVER WILL WE USE KIA MOTORS FINANCE AGAIN! They do not care about their customers, they only care about $$$. Very sad!

I recently had to take my K900 to the dealership because the radio and phone system just cut off and on daily. I dropped my car off and went to work. An hour or so later they call me and tell me they cannot work on it because it is a K900 and only certain dealerships can work on them, which the closest one is Schaumberg or Elmhurst, IL. This is 3 hours away from me!!! I have to drive 3 hours away, wait and drive 3 hours back - this is ridiculous!!! What if they cant fix it there? I made a trip for nothing... I am so upset by this, you cannot believe. They should have told me before I bought this car and I would never went through all this mess.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.

My 2014 Kia Sorento has less than 8,000 miles on it. If it sets, not driven for more than 5-6 days, the battery is DEAD!!! The dealership says I have to drive it 3-4 times a week to keep battery charged!!! HORSE HOCKEY!!! Is anyone else having this issue????

I purchased my 3rd Kia in Sept 2021. A 2022 Stinger GT. I found out on Friday, 12/31/21 that the transmission needs to be replaced. (Less than 8k miles). My appt was at 11am and they were closing at 4pm that day. By 3pm, when I had still not heard anything from my Service Advisor, I went back up to the dealership. The car wasnt currently being looked at or worked on, and yet no one had bothered to call and deliver the awful news. Nor did they even attempt to call the Tech Line and get authorization for a rental car. This was on a Friday, so I was without my car over the weekend. I called my Service Advisor back on Monday morning at 9:30 am (knowing he wouldnt be reaching out to me first). I was then told that the tech line doesnt open until 11am our time and they will have to authorize a rental car. But Hertz may not have anything available. I will NEVER purchase another Kia, that is for sure.

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

At the beginning of December 2011, I brought my 2008 Rio5 to the Kelowna dealer to check out a rubbing sound from under the hood. They said it was probably a bushing. Now it is December 30 and they keep sending estimates to Kia then sending an estimate for something else. When I phone the Kia service/warranty number, they say well phone the dealer, the dealer says they just submitted another estimate and on and on.I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a Kia Sucks motif for my very delayed trip.

I went to the Generation KIA 1788 Route 112, Medford NY 11763 On Sunday, February 12, 2012. When I first walked in on one acknowledges or offer help. After 10 minutes I finally walked up to the front desk to ask for help. Unfortunately they seem to be more interested in their lunch then in helping me. I felt like they could care less if they helped me or not. So after another 10 minutes I left and went to another dealership. Very unprofessional dealership.

Great car which is very innovative and has great gas mileage. It is very technologically advanced. It is very easy to maintain too. It has a lot of amenities which are standard. I like the GPS, the voice activation, heated seats and steering wheel. It has Sirius XM and also has room for 7 passengers. The Kia Sorento stands out from other SUVs in its class.

Kia South Atlanta has to be the most unprofessional and dishonest business that I have ever dealt with. I had two diagnostics prepared from two other locations free of charge on my 08 Kia Rio due to the check engine light. The car broke down 2 months after I purchased it (Fayetteville Ga)on the misfire of a plug . The steering wheel cracked up after 3 months and it was not covered on a new car. The same problem re-occurred. The dealer charged a diagnostic fee of $89 that was to be refundable. The first time the exact same problem occurred, it cost $145 not including my personal towing fee ($50). This time, the same problem cost $216 and the $89 for the diagnostic was not refunded. First, they dont keep their word, so get it in writing. As a first time owner, I expected better treatment; however, I learned my lesson. Service is horrible. They were supposed to call me. When the vehicle was ready repaired, there was no call. I took the car to them at 10:30 on 1/30/12 and it was to be ready at 5:45. They didnt even call me. I called Kia South at 5:40 and they stated the auto was ready. However, upon arrival, they charged for the diagnostic and the auto was, in fact, ready. I am very disappointed in the service and I feel that I should not have to pay the $89 fee when I had already had that action performed which identified the problem. Consumers need to be made aware of hidden fees because Kia will not. I paid $89 for a problem that was identified before I even went to Kia South for the repair. Beware, as a new car owner, the 100000 mile warranty is no good and the service also. Thank God its almost paid off. I will never deal with Kia again.

We have a 2012 Kia Sorento with 15k on it. The battery died. No excessive use involved. Contacted the dealership in Hurst Tx. They said it was out of warranty and we would have to spend around $159.39 to get it replaced. This did not sit well with me. Weve been married almost 42 years and have had other vehicles that batteries lasted over 4 years without incident. Now Im wondering if this was a fluke or there is something going on with the electrical system that eats batteries.

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko really LOVE this car UNCONDITIONALLY, because it’s dependable, cost efficient, roomy and beautiful. Due to I have numerous VA Doctor’s Appointments it feels outstanding that I have an extremely reliable vehicle.

Purchased a new Kia Soul 2010 in Antigonish, NS. Fantastic dealership there. We wanted the burner model, but they only came in one color, so they custom made a green model as a burner for us. Moved to Charlottetown, PE and it all went downhill. The gas mileage was horrendous in the car, about 15L/100km. Took it to the dealership and they told us the following. The air filter needs to be replaced. All the fuel lines are good. The mechanic however did not check the plugs because he would have to take the engine cover off. They wanted to charge us quite a bit of money to proceed from there. I declined, I can replace an air filter myself. Purchased and ready to install. I then notice my engine cover is missing. Two bright and shiny holes where the 2 10 mm screws would hold it in place twinkling in the sunlight. Whaaaaaaat? Note: for the record, I know it did not come with one factory installed, it was aftermarket.So I call Kia up and ask where my engine cover is. They say I didnt have one. Wait for it! But.. You told me that YOU DID NOT CHECK THE PLUGS because of the engine cover. So whats the deal? Where is my cover? I even provided a picture of it to them. They said they did not have it. Grr.... So I then asked, if I never had one (I did) why would I be told you did not check the plug because of it, which is absurd because 2 10 mm screws take approximately 45 seconds to remove. The service manager told me repeatedly that my car never came with one and he doesnt know why they would tell me that. I lodged a complaint with Kia directly and all they would say is that they were aware of the incident. No apology, no offer to replace my cover.Skip ahead 1 year, car taken in for inspection. Was told the rear rotors needed replacement, they wanted 400$ to replace them. I said no, I can replace them myself. I pulled the wheels off and the rotors were fine, no scarring. I had already purchased new ones so I put them on, changed the brake pads and took the car back. They checked the car and now the front ones needed replacing. I said the hell and I took the car to a brake specialist where he will turn bad rotors on a lathe to fix them. NO ISSUES FOUND WITH THE ROTORS.I took the car back to the dealership and told them who I had check them. They then said oh, yeah they are fine, but your tires need to be replaced. I told them to put the passed inspection sticker on the car, the tires have the appropriate thread on them and that they need to stop the ** with fake issues. They put the sticker on the car. So as it stands now, I am out $80 for the after market engine cover and $100 on rear rotors I did not need. Thank you Kia Charlottetown, I think I will buy anything but Kia next time. So in the end, I am out an $80 after market cover.

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

Took my car in, notice the next day that oil had dripped from car. Had got oil change, tire rotation and change radiator out and got inspection on car. Drove car to bank next day. Came back home, saw something on side walk. It was oil that had leaked out. Car had to get tolled in to Hutchinson dealer, was without car but they didnt ask me if I wanted a car. And then I had call them several times after I sent a picture of what had happen. They are very careless, my car was the first one there for the times I have been there. They dont speak to you but want you to buy car from them then they are nice. After that they treat you like nothing.

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

Update on 02/18/2019: Day 14 waiting for a resolution. Our car was taken in for service because of a check engine light being on twice. On the second inspection they determined that our transmission needs to be replaced. With the vehicle being less than 6 months old and just reaching 4,000 miles we were obviously upset. We waited for the first week asking to just have the vehicle replaced. Now Im not sure I ever want to do business with Kia again. So here we are 14 days later waiting for someone to let us know what they are going to do for us! Numerous emails and phone calls and NOTHING. It is becoming very clear that Kia is not willing to do the right thing at this point.Original: Buyer beware! My husband and I both leased new Kias in August. My Sorento needs a new transmission at less than 6 months old and at 4,000 miles. We are being told the transmission should arrive on March 10th. In the meantime I am paying a car payment on a car I dont have (at this point it is 11 days). If (big if) my car is done on time that means it will be there for 35 days! We have spoken with Randy ** (Kia consumer affairs lead escalated case) with no resolution. I have told Randy that I would like my car replaced with a comparable vehicle or a lease termination and refund. Randy is basically beating around bush without actually saying they will not do either. He would like to look into some type of goodwill. Really not interested in goodwill at this point. My family learned a valuable lesson about Kia and how much they value their customers.

Kia 2013 Optima Hybrid: 7/17/2015 - Drivers side rear passenger tire blowout on 405 freeway, exit 18. 7am, Costco Fountain Valley, had air pressure check. Got on the freeway and had a blowout. I rotate tires and have tires inspected every 6 months. I have about 28k mileage, the tire was rated 9 on inspection. I was very upset because I nearly got killed if not for the kindness of this lady who blocked traffic and escorted me to the shoulder.The previous week, I had my car inspected and I had a slow leak on the side. The Kia dealer suggested I replace the tire. First blow out, I manage to get car to Pep Boys and got a replacement tire. To my horror, I found out I did not have a spare tire. The blow up patch was useless. I asked Pep Boy what was the cause. They said NO nails or apparent cause. I replace tires with same type. I thought it was ODD that a new tire on a new car would blow up (I purchased my Kia Feb 2014). In less than a year, I had to replace a tire.When 2nd tire blow out happened, I decided to replace all four tires with Bridgestone. I dont know about you but replacing 3/4 tires on a relatively new car is unheard of in all my years of driving. I have had tires lasting me 70-75 miles. The shredded tires fell apart around the whole seam of the car in inner circle just above the rims.

Wires burned out without triggering the fuses, following a jump start by AAA on my 2008 Kia Rondo. The Sansone dealership and Kia headquarters are denying warranty coverage despite faulty original wiring and/or fuse box. The wires should not burn out before the fuses are tripped. Without warranty coverage, which the car has for 100,000 miles or 10 years, it would be precarious to order another jump start when the wiring and/or fuse box are faulty.

I bought a K900 four months ago. The fuel injection was replaced within 2 months. I dont get the full mpg. No one will repair my car. Took it back to dealer and they wont even buy it back. Im $20,000 in the hole. The manager says K900 has no value.

The headlamp developed a crack internally. No mark on the outside, Kia claims it must have been hit. There is no way, no mark of any kind on clear globe, no way to break from inside out. Their service has been terrible, they are rude, they have been called with questions, and pictures for two and a half months. They wont send anyone to look at it, and they offer nothing. I will never buy their product and I caution anyone else. Inside is plastic and falls apart.

In Feb bought 2014 Sorento as replacement for 2012. Within a short time, noticed in bright light could not see or easily see speedometer needle and kph numbers. It was snowing when picked car up and cloudy on test drives. Have met with general manager of dealership, sales manager, service manager and others. They are all very polite and listen but ultimately say they can do nothing unless Kia authorizes it and give me lip service. Also have talked with Kia Corp in CA. Everything is fine at night or cloudy days. Must take eyes off road for too long to find speedometer needle. It seems as if it auto dims from a sensor as just backing out of the garage the brightness of the instrument panel dims. I am told there is no sensor. All Kia gives me is a scripted response that it is working as designed. Kia can not help you. The dealership claims the problem is probably due to a reflection. However, I can put a blanket over the steering wheel and surrounding instrument panel and notice very little increase in brightness. The problem is a software issue they refuse to address. They need only change the color of the needle. Several others have filed complaints with NTSB for same issue. I am told the red needle is an electronically generated image and blends into a black background. Also the side window screen rattles and am told there is no adjustment available. Since design features are not covered by warranty, everyone refuses to do anything as it is working as designed. I plan to approach arbitration and contact an attorney but have small hopes this little guy will beat the big corporation. Ultimately, will need to get rid of the car and take a financial bath to feel safe driving. This was my 2nd Kia and at least third car from this dealership but will be my last Kia and last car from the local Newark, Delaware dealership. The 2012 was a great car, the reason I was comfortable going to the 2014.

Went to Kia help. They would call me to help with my car, so they charged me $26 dollars for a phone call I never got. They said they were unavailable for call but took the money anyway. KIA MAJOR TIME SCAM ARTIST, THAT ALL THEY ARE

The car has had a lot of issues. Ive had to replace a lot of parts on it. The car is cheap. The frame is cheap. The parts are cheap but I dont like a car that breaks all the time. I appreciate it more when my car is more convenient not a car from Korea where the parts have to be specially ordered and waited for. The Kia Spectra 2007 handles well though in spite of its flaws. It is small and practical. I like the 4 doors. I like the fact that the seats are cloth and not leather so I dont get burned every time I sit down after a long hot day of the car just sitting in the sun. But I wish I would have done more research before buying this car.

I bought a vehicle from this company in June 2011 and one week after purchasing this vehicle, the trunk latch inside the car broke. I have been calling them to schedule a service visit and one time they called me, they were very rude to me. So as of now, my trunk still does not work and I do not feel I want to return to that location to get it fixed because of the way I was treated. However, I do need this problem fixed.

I purchased my 2013 in February 2013. As of today, my car has died/stalled out on me when I am driving it!!! I am beyond frustrated. Ive taken it to the dealer 2 times now and all they can tell me is that they cant replicate the problem and there are no computer updates/recalls. This is a HUGE safety concern, especially when I am driving and have my children in the car. The car dies when I am going 10-15 miles an hour. I dont know what else I can do.

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although its within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when Im driving. Im not happy!

My Kia Soul shifts out of gear and randomly does not start. It makes a buzzing sound at times, too. The Kia has been towed 4 times in 1 year. They suggested that maybe I dont know how to start my car properly (which includes 4 different tow truck drivers that dont know how to start it either!), but Im thinking that thats probably not the problem. Its been in the service shop approx. 15 times since I bought it brand new in September of 2011. Has anyone else had these issues? Fed up in Florida.

I had made mention to the sales manager, Nick **, after I had purchased my KIA Soul (2013) new(!) that I had this rough idling when I am at a stop light and/or a stop sign. I was told to make an appointment with their Service Dept. which I did on Jan. 10th. At first, I was told they couldnt find the issue (just idling, not in gear), but I explained to them they need to be in gear, drive it, and at a light - this would follow in just a minute. They did say that it did do this, and did a diagnosis to see if they could pinpoint the issue. But having to see what KIA would come back with, Bert who did this, the Dealership Crown KIA Service Dept told Matt who contacted me, that this was a normal operation for this type of engine? And now, nothing, it seems to be direct on how this was going to end or follow up for a fix and/or repair? Case # is ** and the contact person Ive been dealing with is Melinda. The dealership now tells me there is nothing to do or repair according to KIA manufacturer. Ive driven other Souls at other dealership, and they dont do this? Im just asking to have this fixed, as this is not the way the car should run.

KIA Picanto 2016 Dont trust KIA Motors! The first technical problem that occurred with the KIA was in August, the car was taken to the KIA service in order to fix the problem. I was told that the problem had been entirely fixed and would not happen again. However, after a month the exact same problem occurred. The car completely stopped in the middle of the road and the steering wheel locked making it impossible for me to move the car somewhere safe. I had two young children in the back and this situation could have easily caused an extremely serious accident with not just myself and my family but others on the road.The car was taken to the KIA service in order to fix the same problem once again. This exact same problem has now occurred three times and each time it has caused me an overwhelming deal of stress, money and time. I am extremely frustrated and angry with this entire situation, the problem had supposedly been dealt with, I am not comfortable driving this car anymore as it is clearly not up to road safety standards and would never want to risk putting the life of my children or others on the road in any kind of danger.

We experienced our 2nd flat tire, seemingly on the same tire, but not sure. When we took the car in, with this flat tire, we were told they were unable to patch and patch and a new tire would be needed. Trouble is, all four tires were new and we had never changed any. The only tire ever attended to prior, was another flat tire we were told was also not repairable. So with 4 new tires, how could we have a patch? Apparently we were not sold a new tire the last time, and instead, replaced by a patched tire. Now they say they dont remember so it is our word against theirs. We are not happy about this.

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time. I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.