The 2002 kia spectra may run but asthetically is poor. both seat belt buckles have broken off. the arm rest has broken off. the seat has broken. the passenger door will not open from the inside because the handle is broken. the dash is buckling up around the defrost vents. the ac has stuck on heat before because of an easily tripped switch under the dash and now the ac is stuck on defrost and wont change back to the vents.

Got in my car and the radio comes on and the volume is loud and the radio is on a channel that I never listens to. Tried to turn the radio volume down, that didnt work, tried to turn the radio off, that didnt work, tried to change to a different station, that didnt work. This was on a Saturday evening around 5pm. Turned the engine off and back on the radio, still would not turn off or allow me to change the volume or station. Drove by the dealership (of course service department was closed) and showed the salesmen what was going on. They had no clue as to why this was occurring or how to fix it. Suggested I bring the car back in on Monday to have it looked at. Also the following day, the cruise control would not work. Not sure if this is a fuse issue or what.

My girlfriend has a 2012 KIA Sorento. After 40000 miles the engine seized. We brought it to the dealer and they asked for service records. When we provided them they still would not honor the warranty. They said it could be improper maintenance and said we had to prove it was their fault. (Since we had gone to Firestone and a few other places for oil changes, they can now say it was their fault not KIAs and we would then have to fight a different vendor to replace the engine.)I was initially too shocked to be angry, but when they said we could pay them to take apart the motor to prove fault, I spoke to another mechanic who has dealt with this before. He said they are not likely to find anything that will prove anything either way and we will just be out an additional 500 dollars. I am now taking the only recourse I have without money for a lawyer. I am telling every outlet I can find to go with a different company. This feels like fraud to me. We did what was asked of us in the handbook and they just dont want to honor their warranty. It never says anywhere that if you dont use KIA for everything, you might as well write off your warranty. So now we are stuck without a car and with a probable 5K cost facing us because we did the right thing.It is not honest or fair that a car from 2012 with 40K miles has a dead engine. There are plenty of reviews about this type of thing on the internet. I recommend you look long and hard before falling for the same trick we did. We probably wont have a choice since there are still 3 years on the note so we cant really do anything but let them bully us. Please consider any other car before KIA. #dontbuyKIA #KIA

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

I will start off with what everyone is thinking when reading these... Yes, I am only writing this because I am angry and if my experience was just normal I would probably not write anything, but they earned this. I am currently going through the passing of my mom and all the challenges that come with it. I returned her leased car 2 months early, even though she has multiple letters offering her deals to bring her car back early because it is in demand. Then I receive the bill in the mail weeks later advising she owes $950 for returning the car early and $65 for wear and tear which just seems made up. I attempted to discuss with them, but they said they would not talk to me if I am not on the account. I got the email to send the proof of what happened and sent in what was necessary. I sent it 3 times without any action. I called and finally got the one helpful person to help me with submitting these documents. A few days later I got a letter saying sorry for my loss and asking me what I plan on doing with the car. How is this not a joke? They had the car for over a month. I submitted a complaint to Kia America and after passing the 48 hour waiting period, I heard nothing. I just submitted an updated complaint as I just got another letter in the mail for my mom, thanking her for returning her car and another bill, as if they never interacted with me before. I guess they are playing ignorant to get to the strategy of what one of their workers said, Why dont you just ignore it for 120 days and then it will just go to collections. Thank you Kia, thank you for absolutely no help and adding more stress to the most stressful and sad time of my life.

Since I have been able to drive I have always gotten a Kia. They are the most reliable cars on the market and they are the most flyers as well. They have all of the latest features and the miles per gallon is amazing. If you get you a Kia you will definitely have it for the long-haul.

Kia says that I am not entitled to a rebate that has recently been given out for their vehicles, not providing the MPG that was claimed. The sticker of my vehicle claimed 34 highway/28 city, when in actuality, I am getting about 30 highway/25 city with an overall average of about 27 MPG with my driving habits which are conservative. All other Kia Souls are on the list to receive a rebate, but mine is not. Funny thing about it is that I remember thinking that I wasnt receiving the advertised MPG long before all of this became newsworthy. Thanks in advance.

If you are looking for a LOT of car for not as much money, Kia Sorrento is the car to buy. The salespeople were great and the features are some that my sons dont have in their Lexus and Acura high end models.

I have a leased Kia Soul with just over 10K miles. Oil changed and not even darkened. Was driving to pick my son up in WVa. From home, a 6 hour ride. Picked him up, stopped, got a bite to eat and headed back to NC. Drove an additional 2 hours. Engine just stopped. Left my son and I stranded in middle of nowhere in WVa. Car was towed to dealer in Charleston where I have been told I must have struck something in the rode. Busted radiator! I never hit a damn thing not even a pot hole! Had to get a rental to get back to NC. I have no eyes on the damage. Asked for pix and have received none to date. Does the term rip off mean anything? The first service manager stated they saw no damage of anything being struck... Now the second one says yes! This is crap! Now my insurance says they may not pay to have the motor repaired/replaced. So I may have a car that Im paying a monthly rental fee on that doesnt run! What happens when the rental agreement expires?

We purchased a brand new KIA two years ago. Long story short, the engine failed and we were told it needed to be replaced. They said it was our fault due to lack of maintenance, and were requested to provide ALL oil change receipts. We could not come up with ALL of them, and lost the battle. However, that is a separate issue. The customer service is what I am so very disappointed in. The reason is that for over six months now, we have had trouble with this car. Yes, they are saying its our fault, but the disappointment (besides the outcome) is that NO ONE has ever ONCE called us back when they said they would, nor followed up when they said they would. Not even apology has been given once for this. In addition, I was treated as if I were a liar by being told I find it hard to believe on their end when I would plead my case regarding what I had been told. Sometimes you have to learn the hard way I suppose. I have names, but I am going to take the high road as much as I want to publicize that information. I would advise against ever purchasing a KIA:(

We bought a Kia Sportage new. The engine blew on the interstate. No engine warning lights, nothing at all. Engine is blown. We have meticulously maintained this car and gave the records. 139K miles and it is now dead. Dealer diagnosed engine failure consistent with other recalled Kia/Hyundai motors but they refused to replace engine. Kia corporate (consumer affairs) was very helpful at first but as soon as the dealer confirmed a defective engine consumer affairs has gone silent. They do not return calls after at least 10 messages. BEWARE of the 2.0L and the 2.4L Theta II engines. They are defective. Kia recalled only a small number of them. A large number are failing. Google Kia engine failure and start reading. Never ever buy a used Kia. Even replacement engines are failing. Dont expect Kia/Hyundai to stand behind their products. 131 complaints on NHTSA site on this specific make, year, and model.

I purchase a 2012 Kia Soul from Regal Kia and in 2016 the engine busted. There was no indications that there was a problem with the engine because the engine light never turned on. Also, a month after I had the car, the starter went dead, had to pay $400 for a new starter. I want everybody to know that the Kia Soul is not a very good car, do not buy them. When I got in touch with the Kia Headquarters, they did not want to take responsibility for their defective car. Warning: Do not buy the Kia Soul or any Kia cars. They are poorly made cars that dealership make money on. No I would not recommend a dog much more a friend.

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

It started on Wednesday Sept 3, 2014, my Kia was lacking its get up and go. I called the dealership and told them that my car was running rough and had a hard time starting but no warning lights. They were able to see me the following Monday. According to the diagnostic test nothing was wrong but that the oil was in rough shape. I told them keep looking. After further review they determined that the fuel pump was bad. They replaced it and I picked it up on Wednesday. I only drove about 2 miles and could tell that the car was still not running right. I called the shop when I got home but they were already closed for the day so I called right away Thursday morning. They got me in right away and called me about 4 hours later letting me know that the Turbo was burnt out and that I needed to show proof of oil changes since I purchased the car (2 1/2 years ago!). I am still fighting this, I cant find all my receipts. I may find myself stuck with a car that only has 38K miles and a payment but not a car that can be driven. What kind of company is Kia? Neither the engine or oil light NEVER came on ---EVER! Yet if I dont find evidence of enough satisfactory oil changes (they say 8) then the warranty is void!! This is crazy --- does anyone have any suggestions. Thanks.

We had to change our battery 3 times in one year. I asked the Kia dealership at one of their regularly scheduled overpriced maintenance to check why the battery is not staying charged and they told me nothing. A 19-year-old at the local AutoZone listened for five seconds and told me my alternator had a bad bearing. Now, it’s time for inspection and the check engine light wont go off, so my mechanic tells me I have to take it to Kia to have them re-flash the software because it doesnt recognize the VIN. They charged $95, told me it was fixed, but the light was still on, so I go back inside and then they tell me, oh yeah, the computer is shot and its $2,000 to fix it. My mechanic is putting a rebuilt computer in for $200. I must still take it to the dealership to be re-flashed with Kia software, so thats another $95. I feel that Kia is a cheap piece of crap, I wont buy another one, and I wont pay for their outrageously expensive maintenance.

Thinking it was normal warranty work, I went to Pence KIA to get my 2010 Kia Soul (with a little over 30,000 miles) have its rear wiper motor looked at for a grinding noise it was making. I was told that it was an adjustment and lubrication issue and is not warranty covered. KIA installed a motor on the car with admitted insufficient grease inside the motor and would be deemed a defective manufacturing issue. Now, they do not want to honor their obligation under their warranty saying it is an adjustment and lubrication issue, which I need to pay for. Below is the TBS issued by KIA where they admit to insufficient grease inside the wiper motor.“Visibility: rear window wiper/washer: Kia: service action - rear wiper squeal noise repair (sa026). Provides information relating to some vehicles that may experience a rear wiper squeal noise when operating. This concern is due to insufficient grease inside the rear wiper motor. 2010 Kia Soul Technical Service Bulletin 2010/01/01 NHTSA #: 10033669, Service Bulletin #: TSB-054.”

I am currently in my third lease with Kia and up until now would have remained a loyal customer. I lease a 2016 Kia Soul. It broke down on the highway with 35,000 miles. I get it taken to Kia of Bedford. That whole experience was awful (Kia Roadside Assistance stinks) I am told that I some type of rodent had been eating wires in my car causing extensive damage and it was not a warranty or Kia issue that I would pay out of pocket. Meanwhile I google this and find Kia uses soy based wire covering which attracts rodents. Kia still will not accept responsibility. I file a car insurance claim. Kia has my car for a MONTH! They never had parts in stock, and kept finding new things wrong with my car. I had to call for updates. I found the people working in the service department to be rude, and very cold hearted to the need of the customer. I filed two separate claims with Kia Consumer Affairs because I thought at the least I deserved to be reimbursed my car payment for the month I paid and did not drive my vehicle. They do not respond to phone calls or emails. Basically blow you off. My case was escalated to a Steven ** who called me once to say he needed paperwork that I had already emailed him and hasnt responded to a phone call or email since. I sent letters to the executive team and no response. Kia is a joke. They dont care about the customer. They dont care about keeping customers. And they sell piece of ** cars that you get stuck with and they dont feel bad or care about that either. If you want a good, reliable car, good customer service from a business that cares DO NOT GO TO KIA! Kia just wants your money-but they will not provide any kind of good service to earn it. Run, run, run to any other dealership but a Kia dealership.

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

I have had one problem after another since I first bought my 2011 Kia Rio one year ago. The day I purchased it I didnt even make it home before the check engine light was on. Last month the car began to shake, jerk, sputter and did not want to accelerate. Loses power at times and this is very scary in rush hour traffic. Check engine light flashed then stayed on. After getting it checked the code read multiple misfires. I have had a tune up and 2 of the 4 coil packs changed when they went bad. After getting new spark plugs the problem still was not fixed. Thinking maybe I got bad gas I got the fuel system flushed. Still not helping so I went ahead and got another complete tune up, throttle body cleaned, fuel injectors checked, all from a reputable ASE certified shop near my home because the car doesnt want to accelerate and wont make it very far. After all these the problem was still not fixed. I took the car back to the same shop because they did not know what was going on. It turns out this particular make and model has a TSB (technical service bulletin) that affects the electrical system. The shop did all the work for Kia and is for certain this is the problem. They feel that since Kia knows about the alert they should fix the problem. The shop kept my car for 3 days because they were determined to figure out the problem. When I called the Kia dealership they said they would not fix it since my car is no longer under warranty and it is not an official recall. When I went in person to present all my evidence and invoices they would not hear me out unless I agreed to pay the $100 an hour fee to diagnose electrical problems. My car has been deemed unsafe to drive and was towed back to my home for now. How dare they know about the issue and refuse to fix it. I have spent so much money on this car not to mention paying car notes when the car cannot be driven.

I am very disappointed in my Sorento 2011. In 2012, I had trouble with my transmission. The KIA dealership in Waterford did some work on it. It began working better. Now a few weeks ago my battery died on me. I had to purchase a new battery from the dealership. My Bluetooth is not working they told me that the Bluetooth was covered, so they thought it may be the speaker because I could hear the other person but they could not hear me talking to them. They put a new speaker in but the other person still could not hear me. The dealership informed me that I need a new radio because the Bluetooth was a part of the radio and that it is not covered under the warranty. I am pissed. I have 44,000 miles on it.

Took my car in, notice the next day that oil had dripped from car. Had got oil change, tire rotation and change radiator out and got inspection on car. Drove car to bank next day. Came back home, saw something on side walk. It was oil that had leaked out. Car had to get tolled in to Hutchinson dealer, was without car but they didnt ask me if I wanted a car. And then I had call them several times after I sent a picture of what had happen. They are very careless, my car was the first one there for the times I have been there. They dont speak to you but want you to buy car from them then they are nice. After that they treat you like nothing.

7 year warranty means nothing to Kia! My wheels on my brand new car started to flake after 1 year and my warranty claim was rejected. Not long after that, my sunroof will not close and that is also not covered. What an absolute joke!! DO NOT BUY KIA!!!

Kia 2013 Optima Hybrid: 7/17/2015 - Drivers side rear passenger tire blowout on 405 freeway, exit 18. 7am, Costco Fountain Valley, had air pressure check. Got on the freeway and had a blowout. I rotate tires and have tires inspected every 6 months. I have about 28k mileage, the tire was rated 9 on inspection. I was very upset because I nearly got killed if not for the kindness of this lady who blocked traffic and escorted me to the shoulder.The previous week, I had my car inspected and I had a slow leak on the side. The Kia dealer suggested I replace the tire. First blow out, I manage to get car to Pep Boys and got a replacement tire. To my horror, I found out I did not have a spare tire. The blow up patch was useless. I asked Pep Boy what was the cause. They said NO nails or apparent cause. I replace tires with same type. I thought it was ODD that a new tire on a new car would blow up (I purchased my Kia Feb 2014). In less than a year, I had to replace a tire.When 2nd tire blow out happened, I decided to replace all four tires with Bridgestone. I dont know about you but replacing 3/4 tires on a relatively new car is unheard of in all my years of driving. I have had tires lasting me 70-75 miles. The shredded tires fell apart around the whole seam of the car in inner circle just above the rims.

I received a safety recall notice from Kia about my Kia Rondo. I e-mailed the letter to Ed Voyles Kia in Chamblee, GA. There’s no response up to now. I called the dealer at one time and the service department told me that my car was not in the recall - the air bag light is on all the time I drive my car. Please tell me what to do.

Think twice before get a Kia. “Did you have a gun pointed to your head when you signed the lease?” This is what the General Manager a Kia Internationals in Orland told me after some argument about the whole process with this dealer and how dishonest was the process. I agreed with sales people about buying a car advertised by a price. All good until go to finance and they say, I can’t give you that deal unless you do a lease which was never the agreement. I did sign the lease with certain “assumptions” that they said yes so I would buy the car after 3 months lease and later find out that it was not like that at all. Trying to resolve the situation somehow he tells me something like that above and “I am not just gonna sit here hearing you complaining”.Guess no matter how reason you are, a place that treats you like that doesn’t deserve to get your business. As soon they make the deal they don’t give you proper customer service including Kia Usa that I tried to address and they say they can’t do anything because they are not the owners of the dealer. Never had a Kia before and will be last time after this horrible experience.Joao **

I was driving into town to get gas before heading to work. I ran out of gas, called my roadside assistance, had them come give me fuel, tried starting it, and the roadside assistance person thought the battery was dead, and put a charger on it, and it still wouldnt start, and was recommended to have it towed, which I did. I called my mechanic at noon, to find out it had no oil, and the engine was seized. When I went to the shop there were no codes that pulled and I had no lights on the dash, no oil light, no check engine, etc. The mechanic actually had to show me where the oil light was, as it is right next to the low fuel light - I would have noticed it. Ive spoken to Kia who says there have been no issues with the 2012 Kia Sorento, but I beg to differ. I believe the sensor or fuse for the oil light had to have been malfunctioning, which led to my vehicle running out of oil, unlike Kia who suggested it was due to negligent maintenance on my part.

The 2011 Kia Forte ran great for 50K miles. Then, I guess I hit a rock - thats what the dealer told me - that apparently damaged the transmission fluid line underneath the car. They fixed it and told me the transmission was fine. So 1,250 miles later, the tranny locks up in 4th gear. Now, Kia is telling me that I should call my insurance company to take care of this. I told them, “No way. You guys told me it was fine. Now, you want to backtrack and blame the so-called accident.” Now, they’re saying if their metal in the bottom of the filter, then its on me. I dont think so.

I purchased new First Edition Kia EV6. The first editions came with a free home charger. Unfortunately, it was not with car when I drove it off the lot and the dealership had no clue on how to get it or even what the process was. I have contacted Kia corporate twice with no help and even contacted the company that is supposed to ship it with no help. No one at the dealership or at Kia has any definitive info on this program. Buyers of the EV 6 are left with being able to charge their cars at home. It’s an egregious process and someone at Kia needs to step up and give customers valid information.

2016 Kia Sportage is a piece of junk, too light for the medium snow we had... Mrcleveland Ward got stuck in small areas several times!!! I will l never lease a piece of crap like this again!!! Seems like I got stuck in light mush snow. No traction at all... Kia call me, when the ** salesman leased this to me it was in April 2016. Wet day...

2011 Optima - We purchased this vehicle brand new 20 months ago at Big Red in Norman. No problems until approx. Jan/Feb, the engine started making bad noises. I took it to Big Red service dept. They treated us like we were idiots and they didnt hear anything. I took it back as it progressively got worse, only to be told they didnt know what the noise was but they could not fix it and sent us away. We traveled to Bob Howard Kia in Edmond, OK and wasted two weekends only to be sent away and told we never changed the oil! Its ridiculously disrespectful to us to assume we didnt take care of this brand new vehicle! We each have brand new cars and trucks in this family and each one of us care 100% for each vehicle. On time oil changes, all maintenance, etc! Finally, service manager, Todd **, said, Prove you did oil changes! Bring receipts! We spent a full week collecting as many receipts as humanly possibly! I drove back to Kia Edmond to show to service manager, Todd **, only to be told after another wasted day of waiting and given the runaround, at last he said, Oh but they didnt use Kia filters. Sorry, now I cannot help you! Nowhere does any document you sign buying a brand new car does it indicate you have to use a Kia filter only! This service manager was making things up as he went along to us! Very upset. Now, the car cannot even be driven! We need help ASAP or comments on what to do now? I contacted every single Oklahoma State Organization I could think of and Kia Edmond online several times and still not one phone call or email. Sad, sad, sad to drive a 10-year warranty vehicle along with extended warranty only to be turned down or totally ignored at every turn.

I will NEVER EVER buy a KIA Optima or any KIA. First it has a bad AIR CONDITIONER, now my engine is BLOWN. Warranty does not cover it. I bought a 2014, last year although I did oil changes engine started to let out BLACK SMOKE. Took it to KIA, they said I never did an oil change even though I showed them Oil Change receipt. They took the engine apart and said we needed a new engine. So the car is sitting outside my house with no ENGINE. It sort of an advertisement that KIAs are NO GOOD, NO GOOD. My other car has almost 160,000 miles, no engine problem. I had 2 Toyotas, they ran over 200,000 miles - never had engine problem.

My mom has a 2013 Kia Soul. My mom does not drive on the freeway nor does she travel. She is retired and only drives around town. The car only has 30,000 miles on it is 6 years. She gets it maintenance on time at the dealership only. Last year the car started jerking and jumping when you would step on the gas while you were driving. She took it to the dealership. They fixed it, now this year the car is paid off and my mom has moved to Arizona from California. The car is doing it again, and now the engine light is coming on. She now has to pay big bucks to get it diagnosed and fixed maybe. My point is. After buying a new car off the lot, loving and caring for the car by way of dealership only like they suggest, using the best gas, and very low mileage, this car should last forever! So KIAs in my opinion are ** cars, now my 71 years old mother has to be dealing with this instead of enjoying her retirement. IM PISSED!

2003 Kia Sorento - I used our savings money and paid cash for our Kia and it only had 4,000 miles on it. Now, it has 53,000 and it needs a new engine. The wrist pin went out on it. Well I thought we had a warranty on it, 100,000 miles or 10 years. Wrong! They told me my warranty ran out in 2008 and I bought it in 2005. I am so mad about this because I am on disability and I don’t have the money to put a motor in it and I think it shouldn’t have needed one anyway. This car still looks brand new inside and out and has been taken care of. So now, I have a beautiful car that’s paid for and doesn’t run! A motor should last longer than 8 years. I love my Kia but I don’t like they wouldn’t do something about it! I will never buy a Kia again. My daughter just bought a 2013 Kia Sorento because she loved mine. I sure hope her engine runs well!

My daughter was driving a 2005 Kia Sorento on the freeway when you got off an exit and just when she did she lost power steering, brake light and oil light went on. Luckily she had just got off the freeway or it could have been a very bad outcome. I am trying to find anyone who may have had a problem with this during the 2017 year (but missed the class action suit). I called Kia consumer line and they were nice at first. As soon the a case manager got my case, she completely back peddled and told me not only do I have to tow it, I have to pay for the diagnostics as well and probably to fix it too since its passed the warranty.I cant find a recall on the crank shaft pulley but I heard there was a voluntary recall. If anyone received a letter from Kia about the crank shaft bolt or anything similar for their Kia Sorento please let me know. I need something to hold them accountable. Just like many other forums Ive seen, they are washing their hands off it. Also willing to start a lawsuit with others as well.

I purchased a new Kia Rio 2012 on March 7, 2012. The AC was not working after 2 months. To get an appointment, I waited for 10 days. After repairing, they have not rectified the complaints, so they checked again. I found AC compressor complaints and they told me to wait for 15 to 20 days to get the parts. This is too bad. What should I do for this? I’m 20 or 30 days without a car.

The gas tank leaks. Kia had a recall but they will only fix it if the leak is on the very bottom. I was told mine is leaking at the side seam. The tank is rusted bad, it shouldnt matter where it is leaking. It is dangerous and should be fixed.

I signed a contract and paid $3000 cash (debit card) down on a 39-month lease for a 2012 KIA Sorrento for a monthly lease price of $299.95 per month. Contract signed 12/28. Scheduled to pick car up next day, 12/29. On 12/29 late morning, they inform me that the price of the car has changed to increase another $27 per month to a $327 monthly payment. Their reason was they could not get finance company to bump me to the tier we needed. I had a contract signed and a handshake at $299.95 per month, then they change their mind the next day and add $27 to the deal. I want them to honor the contract we signed. They now want to cancel the contract because I won’t agree to the new price.

Recently our daughter left the overhead and parking lights on overnight, draining the battery. Normally that would not have been a big deal. However, the car was parked in a carport and COULD NOT be moved out of it to get a jump start because the car could NOT be taken out of Park into Neutral!!! It took about a dozen calls to find a service station that had a portable jump system to come out and get the 2014 Kia Sorento started, causing my wife to miss a doctors appointment.

I purchased an 09 Borrego in January. About 3 weeks after I got it, it just dies when I was rolling to a stop. I thought, Maybe I just didnt give it enough gas. Weird, who knows? Then it happened again in a drive-thru, a few times at a stop light, chugged while I was going uphill and downhill and died while I was driving on I-25. I was nearly plowed by numerous vehicles (More than one person in my family experienced this while driving). So, we took it in. The dealership acted like I was out of my mind. Drove the car for a few hundred miles and called and told me they couldnt get it to act up. I explained, at length, that nothing happened before it died or after so there was nothing they could do to replicate the problem. They had us pick it up. My husband drove the Borrego home on back roads as our daughter was following him and she doesnt drive in traffic. They never drove over 45 mph. The next day, I drove to work. Halfway there, the SUV starts shimmying. I drove back roads home. My husband figured it might be me feeling it more because I had been driving another car. SO, we hopped in and started driving. About 15 miles down the road, the Borrego shook too hard to proceed. My son switched vehicles with us and when he was backing the Borrego in - shocker- IT DIED. So, back o the dealer it went. They said the shaking was from mud on the tire assemblies (I found out in this convo that the mechanic had driven it hard over bumpy roads to see if it was a wiring issue). Again, they acted like I was nuts, but gave me a borrower car. They offered to clean wires to the ECM and give it back, but cannot explain why it dies. I refused to take it back. They had an engineer from Kia out and offered to put a special computer on it so the next time it does it, they can tell why. All that has to happen is for someone to drive the thing and pray they dont get killed the next time it happens. They told me nobody had heard of the problem before, yet I found complaint upon complaint about this happening in Borregos and various other Kia models. So, then today I get a call from the service manager at the dealership. He asked to drive my car over the weekend (I hesitate to let them drive all over as I had to pay a lot of money for a mileage limited warranty which they are eating away at the mileage of). Little did I know until I got a call from the dealership manager that the service guy was planning to drive the Borrego all the way to Kansas (a state and numerous hundreds of miles away). The manager then informed me that to trade out of the Borrego, I would need several thousand dollars down because of the length of time in this vehicle and the depreciated value! I have had the POS 5 months! He told me he remembered me having to roll negative equity into the loan on the Borrego - huge joke - I didnt trade anything in on it! I was asked if it had lights flicker before it died, um-NO and I would have said so. Did it happen while braking? Again - NO and I would have said so. Bottom line, Kia has several models that die without warning and nobody seems to know how to fix it. It is dangerous. My husband asked the dealership manager how hed feel putting his loved ones in this vehicle knowing the car could stop running and someone could be killed? His response was Of course I wouldnt want to. Why would you even go there and say something like that? Well, KIA and dealership, wed ask because we face it every time we get into the defective vehicle you manufactured!

Ok, I have a Kia Rondo LX with only about 49,000 miles on it. The other day we noticed a knock coming from the engine. Called dealer, brought it in. They drove it in the next day, engine seized! Well I talked to them on the phone and they said I had sludge in the oil. I just changed the oil a month ago! Long story short, they want 600 bucks to tear it down so they can find out what happened and go up to bat for me, yeah right! I bought this car thinking I wouldnt have to do something like this. Kia doesnt cover diagnostics, its **! I wish they would have clarified that when I bought this junk box.

KIA agreed to fix my car which is presumably under warranty. We agreed that they will cover the parts and I will cover the labor at $1,250. After doing the repairs, they are now saying that they will not honor the warranty! This is on top of the disappointment I have had with KIA. I still owe $1,661 on the vehicle and I am so frustrated that they are pulling this! I would have never agreed to having them repair the car, had they not agreed to honor the warranty, as I had a mechanic who is willing to do it at a much more reasonable cost!KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!The magnet I just ordered to place on my car is in the shape of a lemon and it reads: Ask Me About My Lemon. Its a KIA, dude! Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Lets boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and have had trouble ever since. First, the headlamps bulb on low burned out. The dealer rep said it was the alternator. A new one was put on and still the same problem. New headlamps were installed and still had the same problem. Lighting for nothing - I cant see driving after night on low beam. The starter went out. The factory alignment was bad and the dealer could not fix it; I had to pay to get an aftermarket cam for it and a front end alignment. The switch went bad on the 6-way power seat; the brakes wore out too soon for normal driving. Two sets of tires worn out due to not being in line when the dealer said there was nothing wrong with it. And the straw that broke the camel’s back: it is not worth anything, not even to a dealer. So having said all this, I would tell everyone to stay away from Kia. It’s a good looking car but a pile of junk.

Blown rod with only 66000 miles. They said not covered because used car would not help with the replacement cost in anyway.

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.

I really like this car but would not buy another one because all their dealers in Stafford, Stoke and Crewe and Kia UK themselves are absolutely hopeless and their 7 year warranty is a big joke and worthless. I have got white corrosion on 3 of my alloy wheels. They refused my claim but said that they would replace 1 of them as a gesture of goodwill as long as I do not write to websites like this one. I have refused. What is the use of replacing just 1 wheel. Who is going to pay for the other 2 wheels? Not me.

I bought a used 2009 Kia Spectra last year around the end of the year. They convinced me to add on Gap insurance and a shock censored alarm. Ive had to bring the car in several times because the alarm doesnt work. My power steering started making noises about 4 months ago. I took it to the dealership because their Warranty is supposed to cover it. They tell me Your power steering fluid is dirty and the filter needs to be replaced/changed. Its going to cost $220 dollars. I was told all the fluid had already been replaced when I initially bought the car. So they are telling me that not even a year after buying the car that somehow the power steering fluid became dirty and the warranty doesnt cover it. This is total **. I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! Im out over a thousand dollars already on what Ive paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

I recently had to take my K900 to the dealership because the radio and phone system just cut off and on daily. I dropped my car off and went to work. An hour or so later they call me and tell me they cannot work on it because it is a K900 and only certain dealerships can work on them, which the closest one is Schaumberg or Elmhurst, IL. This is 3 hours away from me!!! I have to drive 3 hours away, wait and drive 3 hours back - this is ridiculous!!! What if they cant fix it there? I made a trip for nothing... I am so upset by this, you cannot believe. They should have told me before I bought this car and I would never went through all this mess.

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

They gave me power of attorney to someone elses car!!! Im financing two vehicles. I got married & changed my last name. Dmv wont do a name change because I dont have the vehicle titles. Which is obvious. AAA & DMV both said financing company needs to do it. Kia refuses to do so. They sent me limited power of attorney for both cars for me to take to DMV to do by myself. Aside that DMV cant accept it. It actually turns out they sent me a power of attorney for someone elses car? Wth!!On top of that they tell me I need to wait another 10-14 business days to wait for it to be corrected. Plus I need to call back Monday, because its Friday evening & the department who issues this forms is closed. I have to call a 5th time to request a new & corrected power of attorney with my correct vehicle information. Plus send a written request for them to send the title to DMV. Which takes 10-14 days for the request. Horrible service & customer service. Worst finance company ever! Who sends out a power attorney to a strangers car. Scary that such information would be released like nothing and take no responsibility for such mistake. Violation of privacy and confidential information.

In Feb bought 2014 Sorento as replacement for 2012. Within a short time, noticed in bright light could not see or easily see speedometer needle and kph numbers. It was snowing when picked car up and cloudy on test drives. Have met with general manager of dealership, sales manager, service manager and others. They are all very polite and listen but ultimately say they can do nothing unless Kia authorizes it and give me lip service. Also have talked with Kia Corp in CA. Everything is fine at night or cloudy days. Must take eyes off road for too long to find speedometer needle. It seems as if it auto dims from a sensor as just backing out of the garage the brightness of the instrument panel dims. I am told there is no sensor. All Kia gives me is a scripted response that it is working as designed. Kia can not help you. The dealership claims the problem is probably due to a reflection. However, I can put a blanket over the steering wheel and surrounding instrument panel and notice very little increase in brightness. The problem is a software issue they refuse to address. They need only change the color of the needle. Several others have filed complaints with NTSB for same issue. I am told the red needle is an electronically generated image and blends into a black background. Also the side window screen rattles and am told there is no adjustment available. Since design features are not covered by warranty, everyone refuses to do anything as it is working as designed. I plan to approach arbitration and contact an attorney but have small hopes this little guy will beat the big corporation. Ultimately, will need to get rid of the car and take a financial bath to feel safe driving. This was my 2nd Kia and at least third car from this dealership but will be my last Kia and last car from the local Newark, Delaware dealership. The 2012 was a great car, the reason I was comfortable going to the 2014.

I have requested a extension on my payment due to some personal issues. It was for one month. Kia stated they would send me the documents. They said three days. It was 7 days. I got it and tried to fax it right back to them. Could not get through to any line they had. The paperwork stated a address to send to so I sent by special mail. It arrived 3 days later. 18th. My deadline to have it in was 21st. The tracking number stated the mail was in their post office box 8:52 AM. This was in time for my request. They denied it.They cant process anything in a timely matter so they give me deadlines but then because they are a business that is behind the times they cant get it done. One rep said we only have so many people to process. NOT MY FAULT YOU CANT GET YOUR ACT TOGETHER. But guess who pays the customer. ZERO HELP FROM THIS COMPANY! Warning - dont do business with Kia Motors if you want your blood pressure to remain normal. Good Luck to you if you do!!! Texas mad as hell!

Went in for routine maintenance and came out with issues with my tires, when I did not ask them to touch the tires. Contacted Destination Kia and they were no help whatsoever. I called four times and Im still waiting for their service manager to call me back (from March). I contacted Kia Corporate by letter. Received a call regarding my letter about 1-1/2 weeks after sending letter. I called the following week and had to leave a message. Ive waited three weeks for a return call and nothing so I called back again. Person handling my case wasnt available so the woman who answered the phone said, I see in the notes that Destination Kia offered you help. I said to her, Ummm, no, they didnt. She said, Well, its here in the notes. So I said, So thats it. Complete silence on her end.So my complaint is that Destination Kia and their corporate office seem to have no regard for their customers safety. I could have been in a very serious accident based on what they did to my car, and all they are concerned about is that they tried to help - WHEN THEY DIDNT. My vehicle went in with no issues and came out messed up! I will not buy another Kia just based on the fact they dont care about their customers.

Bad after sales performance - my bad experience with KIA Cerato (Controller had broken down). This is Dr. Hamdy **, Professor of Electronics Engineering, from Cairo, Egypt. I bought a KIA Cerato. I was surprised this week when the car stopped suddenly while I was driving on my way to work. I called the KIA Egypt maintenance services, and they carried the car into the service location (official KIA location). After inspection, they told me that the controller has broken down. Actually, I was surprised because the car is a brand new one and has only about 30,000 kilometers on it. However, I periodically avail myself the traditional service for the car at the KIA official place, and the last one was about two weeks only. Now, it would cost me more than 1,000 USD since this car was delivered from Saudi Arabia to Cairo in Egypt. I was shocked to find out about the price to fix the controller. The car is brand new. I have had many brand new cars before, but I did not face any problem such as this one. I asked them to please try and fix this problem because it leaves a very negative feedback about KIA (and the marketing in Egypt is huge for KIA). The car is located now at the KIA service branch - Elsaba Auto Service (250 Industrial Zone, Zahraa El Maadi, Cairo, Egypt / Tel and Fax: +2 2516 2518, +2 2521 8393 / Date of Service: 30 Jan 2013 - 03 Feb 2013).I got a response from KIA regarding this complaint that I submitted yesterday: “Kindly be informed that the service center will make a discount for the changed part. The warranty covers the sold cars by official agent in Egypt as it announced and known in the market.” This is a fatal fabrication design mistake in your design kit, and I will not excuse KIA designers for this mistake (“hardware designer for solid state parts”), and I will not advise anyone to use it. My advice to KIA customers is to stop using this car.

I bought a vehicle from this company in June 2011 and one week after purchasing this vehicle, the trunk latch inside the car broke. I have been calling them to schedule a service visit and one time they called me, they were very rude to me. So as of now, my trunk still does not work and I do not feel I want to return to that location to get it fixed because of the way I was treated. However, I do need this problem fixed.

I rate Petes Car Smart and KIA a negative star. If zero star means bad, then negative stars for both of them. But if you are asking 5 stars or more is bad, then lets say 6 stars. I dont get answers from the service manager besides their nothing wrong with your car. Yes, we can see it used oil but there is nothing wrong with it. The only time they talked to me was when I was there because once I left, they never returned my call or even tried to explain anything to me. So I would say KIA and Petes are a joke or KIA should get sue for false ads which they say they have the best warranty. I could say the same if I never had to warrant anything.My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. Its using half a quart every 3000 miles under normal driving conditions. I shouldnt have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Petes and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me. But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her. For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me theres nothing wrong with my SUV. Its normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty. Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Petes Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I dont care what car you had as long as it is a KIA.

On 07/08/2015 I was visiting my parents at their home and when it was time to leave, I told my children to go ahead and get in the car. The reason I was ok with this is because I had the keys in my hand!! I said goodbye and walked out the door not 2 minutes later, and my car was gone. My 4 year old was able to disengage the car from park and my car rolled 75 feet down hill, it finally stopped by coming to rest on a tree. During this time my 6 year old was thrown from the vehicle because he was in the process of getting in the car. He ended up with a laceration on his head and a trip to the hospital where he had to have a CT scan. Once we had the car towed up my father was able to do the same thing with the car, he disengaged it from park while the keys were not in it, his feet were also not in the car. So my car is able to come out of park without the keys and without depressing the brake. I have since found others reports of this online. This is highly unacceptable to me. We contacted the service manager at the dealership where we purchased the vehicle and he was of no help to us. I have just made a formal complaint to Kia, but who know what will come of this. To anyone who is looking to buy a Kia please check that this will not happen in your vehicle. I would hate for someone else, or someone else to get hurt.

I bought the used Kia in Pietermaritzburg branch and a few days after purchasing it the car got stuck with me. All the gears didnt want to go in. The clutch pedal was normal but the gear itself was just stiff. I had to park on the side of the road and called for assistance. When their technical arrived the car was back to normal and he assumed the rubber mat was stuck under the clutch. I then drove off feeling a little embarrassed. Three days down the line driving around turn on my lunch break same thing happened and I parked on the side of the road, switched off the engine and waited a bit. I started the engine and the gears were back to normal.The following day driving a friend to airport I got stuck on heavy traffic wherein a truck had broken down on N3 to Durban. I tried to get myself a safer spot and parked the car for like 5 minutes and started the engine. Again it was ok. The following day I informed the sales manager at KIA who said I must drive with their technical to see if the car will have that problem. I informed her that the car does that especially when I am driving in traffic. So we drove off with the technician and the car was ok. We returned back and I was asked to bring in the car so they could do a diagnostic check. I brought it back the following day and the result that they told me was that the car did not show any problems on their computer. The implication of that was that they cannot help me if they cannot pick up the problem.I held a meeting with the owner of the branch and he told me same story. I was angry and confused not knowing what I need to do in this case. So I am currently stuck with a vehicle which is like new because it had 1500km when I bought it, but I am unhappy. I got stuck recently in the morning on my way to work, and every time it happens I have to park on the side and let it cool down I would say. It is very frustrating and even more frustrating to know that the company says they cannot assist with this problem.

I purchased the 2018 Kia Sorento EX 3.3L AWD new in January 2018. I currently have 23k miles on the vehicle now. This vehicle has been one of the best vehicles Ive ever owned, and Ive owned a lot of cars. The AWD system works great, handling is great, power is there when you need it and its comfortable. Every vehicle has its cons, but I find it difficult to find one with the Sorento. I know a few other people who own a Sorento and couldnt be happier with the purchase.The interior has a great feel and well put together, unlike a lot of new vehicles and their cheap composite plastic. The lines are almost seamless. The warranty (10yr/100k) seems great until you read the fine print. A lot of components are dropped off the warranty at certain mileage intervals along the way to the 100k benchmark. I did pay for the better warranty which covers all components to 100k miles, but even then other companies have warranties only going out to 24k to 36k miles, which is convenient to drop the vehicles warranty the moment it leaves new car status.I would recommend this vehicle to anyone thats considering purchasing an mid size SUV. For what you pay its the best bang for the buck. There is a transmission software update available. I brought the vehicle back in at 5600 miles to have it completed. KIA sent a $50 Visa prepaid debit card in the mail due to the inconvenience. Ive never received anything from any other manufacturer for an inconvenience.

I bought my Sorento new, it is a 2009. Running loud. It has 77K miles and the diff. rear end is bad. I cannot believe there is not a recall as many complaints as I have seen posted on the net. There needs to be a class action lawsuit! It can lock up while you are driving or explode!!! How many people have already wrecked because they just thought it was just sounding a little loud. I really thought it was just my tires or something. This is going to eventually be a giant recall like Toyota had, but as we all know it takes a few people dying first. I will keep all you Kia owners in my prayers. As for me....I am going to trade mine in for a Honda while it at least looks like it will run!

I purchased a 2018 Kia Stinger the end of June 2018 and have had nothing but grief since the purchase. Presently the car has 3200 miles on it and has been in the garage multiple times. Ive made several trips to the dealer for a trunk rattle in which they had to put shims in the slam block in the hatch to resolve the problem. Then it was back in the garage because the interior lights quit working. And several weeks ago I backed it out of the garage and shut the car off for a brief time waiting for my husband to get into the car and when he went to start the car all the lights started flashing and the car would not start and the car would not recognize that the key fob was present. I immediately called the Kia dealer and the service manager went home for the evening and no techs available but was advised to have the car towed to Kia or call roadside assistance. This episode caused us to be late for an appointment. To make a long story short the battery had to be replaced the next day interfering with plans that were made for the day. Today my car is @ the dealership once AGAIN for them to monitor a violent jerk in the car which has occurred several times and was told the fuel pump will probably need replaced! They will be keeping the car for several days. Id like to note that I have to drive 35 miles one way to the Kia dealership. A new car is suppose to be a pleasurable satisfying experience and an investment in my hard earned money. This experience of owning my first Kia has been a nightmare causing me inconvenience, stress and grief. I regret the purchase and it was not a cheap purchase. No vehicle with this amount of mileage should have so many issues like I have had. Im making payments on a car that sits in a garage being repaired every month. I often wonder how much this unreliable car will cost me in the future when warranty runs out. Id like to note on the positive side that Kias service department has been awesome through this ordeal and has expressed concern and understanding with my frustrations and their customer service at Team Kia in Johnstown, Pa. is first class.

Kia has a great warranty. I am 6 ft 4 in tall and can wear a hat while driving it. It is not great on comfort, but for the price is one great value; I think it is the best car for those who need dependable transportation for a value. Retired folks, because it is easy to get into and back out of. Most cars you either slide down into them or climb up to get in.

I have been getting my car repaired here for over a year and I never had a bad experience until today. I had a flat tire, called roadside assistance and when they attempted to take the tire off one of the lug nuts were put on crooked from when I got my tires changed months before. Once I got to the dealership Artie **., the service employee was extremely rude and dismissive. I told him that all I needed them to do was take the lug nut off and put it back on properly until I can get a new tire. He told me to write down my number and they would be in contact but it may be a few days. This was not fair to me because I just wanted them to fix what they did wrong and instead of being helpful, they were rude and inconsiderate.

My car has 52k miles and for some reason, the engine light came on one morning. I was driving to work and I was only a few blocks away from home so I return and asked my roommate if I can use his car to go to work while I take my KIA to the KIA service department. When I picked up my car, they told me the cars computer just needed an upgrade. I thought it was weird but I was happy it wasnt something worse. I automatically noticed a huge, I mean huge, drop in mpg. I bought the car because it was supposed to be good on mileage, otherwise I would have bought a Prius which was my other choice. I took it back the next day and they checked it and they said that they found nothing wrong. I was really upset. They gave me a pamphlet that I should read to show me how to get better gas mileage; I was really pissed. I know how to get the best gas mileage out of my car and I do regular oil changes using synthetic - nothing but the best and regular air filter changes everything. I went from getting between 33-37 mpg to 25-28. I am a very upset KIA own. I dont know what else to do.

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

I purchased a 2014 Kia Rio with 100 kms on the odo. I work as a service advisor at an auto shop so I knew the ins and outs of maintaining my car, had my car serviced regularly. In June 2016 my check engine light came on and heard clicking from my engine. Then clanking, then my car shut down. I had one of our mechanic to check my car and he said my engine seized. I checked Kia’s website to see if there was any recalls or issues with Kia Rios... There was a recall on 3 other models of Kia for the same issue but my car was not on the list. I called the dealership and they said there was nothing they could do for me because I was 17,000 kms past my warranty. I also called Kia’s head office and they said the same thing and tried to charge me for a new engine. Because I work at a shop I made my own arrangement and had them replace my engine with a used Kia engine with 33,000kms on it. $3,000 and a week later my car was back on the road. The mechanic was curious of the engine issue so he took it apart and saw the pistons broke (which was also the issue for the other Kias) so it’s been less than a year and with being paranoid I made sure my oil changes were done almost monthly. 38,000 kms later here we are again with another seized engine. Had an synthetic oil change done March 6th and April 6th a month to the day clicking coming from my engine. The tech checked the oil level and there was almost no oil in my engine. There was no leak... The techs think it was leaking internally. My pistons are gone yet again. I still owe $12,000 on a car that I can’t drive and Kia will not do anything about this. When I read these forums and other social outlets there are literally hundreds of complaints about these cars for mostly the same reason. I will be taking this higher and to the media if needed. Kia needs to take responsibility for building bad engines and robbing people of their money. This is unacceptable.

My car was booked in for a noise in the engine on 3rd Nov 2015. Heard nothing for 2 days even after leaving numerous messages as the lady dealing with it was either away from her desk, on a call or busy with other clients. Eventually got a call late Wednesday afternoon advising that they needed to strip the crankshaft which would cost R2300.00. I advised that I would check with my husband and call them back. When attempting to call them back late Wed afternoon no one answered the phone. I then received a call Thursday pm to confirm that could go ahead with the job. I confirmed it was okay. I heard nothing on Friday and when phoning Friday pm, none of my calls were returned. By now I was extremely peed off. I eventually got my husband to go to Kia Tokai to check on the progress of my vehicle. When he arrived the ladys attitude was, Why have you come to see your vehicle? He was then shown the problem with the vehicle and the mechanic explained what needed to be done, we were offered 2 options costing R3700 or R20 000. We agreed to the R3700. Were then told the parts could only be ordered from JHB on the Monday 9th. We then received no update on our car at all. I then tried to speak to the manager of Kia Tokai who was in a meeting when I called at 9 am on Thursday. 12th Nov. I called throughout the morning and left 3 messages in total. He never returned any of my calls. Eventually the service manager called me to enquire what my complaint was. I explained the whole story to him and he was going to check on my car and call me back. Surprise, surprise he did not call back. I eventually called him again at 3:30 pm. This is what I was then told: yes the part had arrived but did I not know that it can take 3-4 days for a part to arrive? How would I know this? They now need to check if the part is compatible with my vehicle, come on, get real. Do you not know what part to order? I must be patient and wait because while my car has been at their workshop they have booked other cars in as well which will be worked on first, dont I realise that the job on my car is a big one. How would I know this, I am not a mechanic. Am I not a client? Are some clients given special treatment? Yes my car is not under warranty anymore (was bought from this branch in April 2012) but I am a paying customer. By this time I was fed up and asked to speak to the manager again. I was put through to reception, who advised me to pls hold as he was on a call. I was placed on hold 3 times. The service manager then came onto the phone saying the manager was in a meeting and if my car could not be fixed by close of business Friday 13th then they would organise a car for me to use. What rubbish! I feel that I was put on hold so that the service manager could speak to the manager first. Was he really on a call or in a meeting because reception says his on a call and the service manager says he is in a meeting. What kind of manager does not take responsibility for his workshop and staff?Yes I understand that parts come from JHB, yes I understand that some jobs take time, but is it not possible for a person to keep a client updated as to what is happening to their car especially if it takes 11 days without a result. It is now 2:30 pm on Friday 13th November and to date no car, no call! Would never take my car back there again (if & when I get it back). Would never recommend Kia Tokai to anyone as I would not want them to have to endure such incompetence.

I have put up with 5 years of extremely poor customer service and vehicle service with KIA, Northland, Calgary. I have completed numerous surveys outlining my negative experiences and have never heard back once from KIA Canada. This last issue started on May 22, 2014, when I brought my car in for regular maintenance and to get the the defrost fixed as no air was blowing through the defrost vents. When I left I was told they had to order a part. I brought my vehicle back on June 13th. It was in the shop all afternoon. When I picked my car up I was told it was all fixed and right on the invoice it states retested all good. When I got in my car it was exactly the same, it was not fixed at all. Shane, the manager, came out and had a look and witnessed that the defrost was not working at all, no air was coming from the defrost! He changed a very dirty filter in the glove compartment. Of course I was very angry that I was told it was fixed and it was not, as the previous year I had the exact same experience but that time I had to bring my car back 3 times before it was fixed. Twice I was told verbally and in writing on the invoice, the problem was fixed when it was not. That is another KIA experience for another time. At this time I was told they would order every part possible to ensure it get fixed as now they are not sure what the problem is. So Shane said they will call when the part the comes in which should be within the next couple of weeks. I did not hear back from KIA at all. Finally I called KIA on Tuesday, August 26th (almost two months later) and spoke to Shane. He stated he would find out what was happening and call me back later in the day or first thing the next day. No return call, I finally called on Friday August 29th at 5 PM. I had to leave a message as all agents were busy so I left a very pointed message that I expected a call back regarding my issue. Their message indicated they were open till 5:30 PM. I did not get a return call from Shane until Monday at which time I was told the part would be in Tuesday or Thursday for sure and he would call me on one of those days to set up a time to come in. NO RETURN CALL YET AGAIN. I called today Monday, Sept 8 at 4:30 PM and spoke to Shane. And yes I was beyond angry, it is now snowing and cold and I have no defrost in my vehicle. I Do not believe the part was on back order. I do believe they did not order the part. Even if it was on back order not once was I contacted over the summer nor were calls ever returned as promised. I have had to initiate every contact during this whole issue. This does not really surprise me as the last 5 years (for warranty) I have dealt with much of the same and worse. I will never buy another KIA based on the horrible customer service and the apparently incompetent mechanics they employ. After all this time I even question whether or not the maintenance they say they do is actually done.

I just bought a 2012 Kia Sorento in February. It started giving me problems. It stopped all of a sudden when I stopped in a stop sign and the engine was shut off. Two days ago, I was about to drive to work and when I went to the garage and sat in the van, it started but the gear wouldnt move as it was locked. I called the dealer and they told me to call the tow truck and get it towed to the dealership. They towed the van to the dealer, and the next day the guy from the service department called. This dealer is located in Avalon Blvd in Carson. He told me that both the engine and the computer are full of water like a swimming pool. How? I just took the car to the drive-through car wash a few times since I bought it. They told me that the warranty does not cover and I have to pay $1600 to get it fixed. When we first bought the car they lied to us that anything doesnt matter - big or small issues, the warranty is going to cover - and now they dont want to cover. I will never ever recommend anyone to Kia Carson or any other Kia dealer. It’s a bad experience that I have ever had.

The car has had a lot of issues. Ive had to replace a lot of parts on it. The car is cheap. The frame is cheap. The parts are cheap but I dont like a car that breaks all the time. I appreciate it more when my car is more convenient not a car from Korea where the parts have to be specially ordered and waited for. The Kia Spectra 2007 handles well though in spite of its flaws. It is small and practical. I like the 4 doors. I like the fact that the seats are cloth and not leather so I dont get burned every time I sit down after a long hot day of the car just sitting in the sun. But I wish I would have done more research before buying this car.

We have called and dealt with the car dealer about the front end thumping sound. We had to replace the tires at 22,000 miles and we had the car in the car dealer 10 times. With only 22,000 miles on the car, we spent $672.15 for new tires and the dealer would not help, Atlantic Kia (out of bus., selling Kias now) in Pleasantville, NJ 08232. Now with 70,000, it needs tires again and the thumping area is the worst of the 3 tires. Now we will spend $550 for new tires. With that we always get rotation, balancing and front end alignments. We have all receipts but Kia will not call or email back and will not help at all.

We are writing this because of an incident that we had on Saturday, October 8, 2011 at Valencia, CA Kia dealership (a.k.a. CA superstores KIA). During our visit, weve had a very difficult situation and inappropriate matter with one of the sales managers, Raldo **. At the beginning of purchase transaction (after weve mentioned about the final quote that the dealership agreed on), Raldo ** started yelling with anger and stomped out on us. Offensively, he doubted us about the price that the dealership gave us. This made us very uncomfortable and it was extremely rude behavior. We couldnt find any reasons of Raldo **s attitude. Weve never had such an unpleasant experience and being insulted before.Later, he came back and weve tried to tell him that we didnt appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. Weve requested his business card, but he refused to give it out and told us that he doesnt have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We werent expecting a top service, but at least he didnt need to be rude. Based on todays bad experience, we believed that we are not the first and only customer who have received this type of treatment. Weve lost our time and effort.Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.

I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.

As I said, I am 38, I have five kids, am a retired army vet and between those two things, I dont expect two many surprises to come my way that I havent seen before. I live in Mass, so I needed a car that could handle the weather and give me the room with safety I needed. I bought a black 2014 soul with 25 miles on it. We all remember the Kias when we were young. Not good cars at all. But now, I dont know any other. The soul has an unbelievable solid engine. It rides smooth, its amazing the space Inside. It is loaded! I bought this car brand new for around $10,000, below any car brand new with all these options. We have been hit with the worst snow since 1978, my car hasnt gotten stuck once. I see range rovers explores, etc. on the side of the highway. But not Penelope, my kids named her. Boiled down, if and when I need a new car, I will definitely buy a Kia. Its the most reliable, gas efficient, safe, and family and pocket friendly car on the market! Thank you Kia.

My 2013 Kia Soul, still under warranty, has major engine problems. An independent mechanic says its a cylinder. Kia refuses to repair without all service records since purchase. Many oil changes were done at home!! Im out a basically new car!! Anyone know of a class action against them about this matter? I know they had the same issues with Kia Sorento.

Kia does NOT stand behind their 100,000 mile warranty at all. Bought 2006 Sedona new. Within 12k miles, both left and right turn signal lights going out all the time. Head lights burn out every other month. Front rotors and brakes need replaced, 12k and again and again. Bolts came up missing on sider door. Thermostat caused the check engine light to come on. NONE OF these item were covered! AC compressor went out twice, was fixed under warranty. At 60k, the Air bag light came on. Again not under warranty, 1500.00 to fix that. More headlights and turn signals all throughout the ownership of this Van. Rotors and brakes again. Blend door for AC and heat making a clicking sound in the dash. Valve covers leaking. Rattle and clunks in the front end now. Intermediate No start, No Crank, battery is good. All electrical items work with no crank no start. Found out this is a Junction box where all the wiring connect to along with the engine disable and key fob. Now the key fobs have to be reprogrammed at the dealer and they want anywhere from 52 to 80 dollars for that? This has to be one of the worst designed and most UNRELIABLE Brands on the road today.

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisees/network that Kia seem to be straddled with.On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kias best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.Unfortunately, Jason (of Kia USA Customer Service) didnt follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, sorry Mr. ** and Ill do what I can, which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didnt and couldnt do anything). Amazed, shocked and insulted -- my car still wasnt fixed.So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldnt provide a loaner car because I waited a month to have them get some parts in to do the work? It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers dont need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues Ive raised (and youll love this) are operating within manufacturers parameters. I was told that the 4WD hang up sometimes when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. Its something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! Ive owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and Id be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80s to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality! Considering the service so far (or total lack thereof), I dont expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USAs total lack of interest in assisting me with their independent dealer network and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldnt bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensees relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didnt have on-line), and Smithtown Kia.Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort Ill have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

I cannot get my check engine light to stay off. Every state inspection time, I go through the same problems. Always a misfire or several other sensors are replaced. This is rather expensive.

I purchased via bank loan a 2008 KIA Sorento SUV Ex AWD in January 2016, sold to me for about $9,995.00 with 60,000 miles. I probably still owe about $7.000.00 to the bank. Initially when I first drove it, my son-in-law noticed it had a loud noise. I accepted the noise coming from the rear considering it was just the design of the car. Not yet one year, I have a continuous unresolved check engine light, that no mechanic shop could resolve, which eventually meant, to take it to the dealer for resolve. The mechanic there could not find its problem, because repairs made previously for the specific code for the unresolved check engine light. So mechanic at Dealership resets the light to off, but mentions, my model year vehicle had a 2010 technical service bulletin (TSB-023) that the rear differentials can be bad in this model year vehicle causing bearings to wear out, and recommending new rear differential replacements. So I find having a bad rear differential is unsafe to drive. That Toyota issues Recalls for bad Rear Differentials. But KIA gets away with not having to issue Recalls, only Technical Service Bulletins for bad Rear Differentials? The Dealership was aware by receipt of Technical Service Bulletin issued in 2010, that this car could have this problem. As consumer, I am not a mechanic, and kept in the dark for a bulletin I would have to buy to learn all the faults about my model year car. How is it one manufacturer (KIA Manufacturing) does not have to issue recalls for Rear Differentials? That is why it became issue for Technical Service Bulletins because so many KIA models have this problem. But is not a recall? And yet, bad rear differentials are recalls with other manufacturers.I researched my car prior to deciding to purchase it. I found no repairs, nothing major performed on the vehicle, leading to me, I had a sound car. But it also answers it wasnt inspected for the Technical Service Bulletin issue. No mention about any inspections for recommended Technical Service Bulletin issues. Advise all consumers purchase a technical service bulletin for your used car you ever decide to buy. Not every issue is decidedly recalled. Although with other car manufacturers, a bad rear differential is recalled because it jeopardizes safety, i.e. Toyota. And how KIA apparently doesnt have to recall their 2008 KIA Sorentos for bad rear differentials, which are proven common issues with this model year car makes me question are they allowed to have numerous KIAs with bad rear differentials in Technical Service bulletins and not have this issue as recalls? One person had their KIA wheels lock up suddenly while going down hill, and the vehicle slid sideways when the wheels locked up. What I am really getting to... it this practice allowed? Make every issue a Technical Service Bulletin, even if it jeopardizes safety? Or, is it up to the manufacturer to determine what issue is safe or unsafe? I just feel like I am being deceived and puts my car at risk to my life and the lives of others on the highway because of possible deception or fraud.

Its ridiculous my complaint has been on hold!!! Who owns you??? I had car that almost killed my kids and I ruined my credit to give back because it was seizing up after 1 year lease and burning oil and after reading was obviously a common problem in engine and never forced to recall!!! This site isnt legit!!!

Kia Stinger GT-2 is competing well with sport type BMW and Audi vehicles for about 2/3 of the price. It is high performance throughout- high horsepower dual turbos, higher torque, five driving modes that alter engine and suspension parameters, 8-speed transmission, AWD with a 60/40 split favoring the rear wheels, deluxe Merlot leather interior, all available safety features, and a Harman Kardon 650 watt 15 speaker stereo to boot. However, road tests reveal 0-60 mph in 4 seconds or less and its speed limited to 188 mph contrary to the manufacturers numbers. Also, its three grand to replace the monitor, etc. and labor rates at dealerships are usually $120/hour or higher. Nevertheless, I love driving it and am learning the features rather quickly as they are quite intuitive and the manuals quite helpful. I opted for the extended bumper to bumper 10 year/100,000 mile warranty because of the heavy reliance on complex computer and electronic technology.

I went to Bald Hill Kia in Warwick, RI with my CPO Sorento. Somehow and for reasons I cant understand they couldnt find that my vehicle was certified. After several call I spoke with someone name it Kevin (Kia customer service representative). He couldnt help me and blame me and the dealership that I should know better if my vehicle was cover or not instead help to solve the issue. Finally he told me the CPO warranty was under JM&A and he couldnt even give me their number so I google it and find it, and talk to them. They told me to have the dealership to call them and yes, I was cover!!! This all process was too painful and I will not consider to buy another Kia because the experience was horrible, from the dealership to Kia Motors Customer Service!!! I have some more issues but I will take the vehicle to my personal mechanic and pay out of my own pocket, and avoid the hassle of Kia service.

2012 Kia Sedona (purchased new). We locked the cargo door of the van and the lock will not release for us to open it. The front window wiper on the passenger side stopped working.

I traded in 2012 Kia Soul for a 2015 Kia Soul Plus. I got the car in June and I have been listening to the 3 month free promotion of Sirius Radio. I did not even notice that my new Kia has no CD player, until the other day when I went to put in a CD. I was completely shocked. My 2012 Kia did have it and I thought that the CD player was standard. I was not told when I leased this new 2015 Kia that there was no CD player. I feel that the salesman should have pointed that out to me. I am extremely disappointed and now I am looking through stores to see if I can buy a portable one to put in my car. I understand that changes are sometimes made, but a change like this should have been brought to my attention when I leased this car. This is a feature, for me, that is very important.

Returning home from Military School my Kia Niro broke down. Waited 5 hours in 6 degree weather to get my car towed on a Sunday. Closest Kia Dealer closed and no car rentals close. They offered no option. I Ubered to the airport. Got a rental to finish the remaining 7 hours of a 13 hour trip. Exhausted. Hungry. Once home began the work of what’s wrong with my car, getting the rental paid and how do I get it back. It took TWO MONTHS to get my car back. The diagnosis? Manufacturer error and no specific reasoning why my car suffered a break down no one could figure out until a technician was finally sent out to take a look. Couldn’t figure it out so just did a ‘hard reset’ and then it was fixed. No idea what the problem was though AND THEN it had physical body damage and before I drove it off the lot, called Mr. Charles ** (case representative) to figure out how to rectify this. Said there’s nothing he can do. His job is to reunite me with the car not the quality of service done on the vehicle. I am abhorred with how I’ve been treated every step of the way. The reliability of KIA CONSUMER OVERALL is not even worth 1 star. My car is not reliable and neither is Kia’s customer service. Save yourself the two months of heartache I just went through and hundreds of dollars out of pocket I won’t be reimbursed.

Received Kia Motor Finance Lease Agreement, dated 09/19/2013 with noted Maturity Date of 09/19/2016. The disposition fee will be waived if you purchased or leased a new Kia Motors Finance within 60 days after the return of the leased vehicle. I had decided not to purchase and to return the car. I returned the car prior to 09/19/2016. When I leased the car on 09/13/2016, I had the alarm activated, 3m edge protectors door guides and handle cap, windows tinted 2-4 for a total amount of $1451. I had new brakes serviced on 06/06/2016 and completed set of new premium 19 tires installed just before the brakes this year. I took extra care of car which had no dents. I called Kia to go over added charge of $290 fee and was told the front bumper had a scratch which I was never aware of nor have I ever notice when the car was wax or washed. The car was waxed and spotless when returned. I took pride in keeping the car in top shape including using synthetic oil and filters. I received notice for request of $690 to be paid within 15 days from date of notice dated 09/29/2016. The total consisted of disposition fee of $400 and excessive wear and use of $290. My wife and I prefer not to be charged unnecessarily and as a result of this I will be frank with anyone that might be interested in leasing a Kia to watch out for these unnecessary added fees if one elects not to purchase the car. I sent check for above amount of $690. I did not take photos when I returned car since it was immaculate and did not foresee any problems.

The KIA Soul is advertised to get 27-34 miles per gallon. I have owned my Soul for 2 months and have logged just under 3000 miles. I have it on the Economy Mode and am conservative about how I drive. But Im only averaging 23-25 miles per gallon. I drive to different locations, usually a 70-80 mile round trip, at least 50 miles of which is freeway. Needless to say, Im very disappointed with the mileage. Its not even hitting the low end of 27, and its nowhere near the expected highway mileage of 34 mpg.Now onto a totally different subject, the Mr. Sandman commercial. Sheesh. They objectify women and men. They show beautiful sexy women and big burly muscled men in super macho endeavors like sawing logs and fighting. So? Back to a real problem. My mileage isnt what the TV commercials or the window sticker represent. The only reason I was even looking at a new car was to increase my mileage - by at least 10 mpg - from my beloved Pontiac Aztek, which averages 20 mpg. Anyone else have this mileage shortfall with the KIA Soul?

I am a little perplexed with your judgement call Kia... I own a 2014 Kia Sorento that’s as apart of your engine recall. The car “passed” the tests ran on it to determine if a new engine was needed, only to have the engine completely cease going 50mph on a major highway in Virginia. I received a call today about an open recall on a fuel pump issue potentially causing fire. While I was aware of this situation due to the national news the issue has received I was not prepared for the supposed resolution to this issue... I was told that I needed to bring the vehicle in for inspection to determine “if they” thought the fuel pump needed to be replaced...So, let me get this straight you want me to yet again trust people that told me my engine was completely fine when it wasn’t to now tell me I don’t need a new fuel pump but potentially catch fire??? Something is seriously wrong with this situation! The fact that you are willing to put peoples safety at jeopardy is disheartening... I have zero trust that if I am told the fuel pump doesn’t need to be replaced that I am safe. You need a better resolution and you need one fast...

We bought a Kia Sorento CX3 on 31.3.15 at a Kia franchise. It was about 4 years old. We were told it had never been in and accident and paid £18000 for it, which was the top end of suggested prices. From the beginning we had problems with the sunroof, which rattled. We took it to a local franchise dealer on a number of occasions to get it fixed. Parts of the sunroof had to be replaced.About 17 months after we bought the car it started smelling of damp. My daughter discovered water in the passenger vanity light. When the car was checked by the local Kia dealer. They discovered the welding in the roof had been grounded. Which implies it has been in some sort of accident. We contacted the original Kia dealer and Kias customer care service. They basically said Its not covered by the warranty. We can do nothing for you, and said we could contact the omnison, which we are now doing. It cost £3400 to be fixed by the local Kia garage.You buy from a franchise dealer, who is an ambassador for Kia, because you think you will have some protection. I dont think the garage knowingly sold us a damaged car but I feel Kia have let us down and questioned our integrity. As an ex nurse/midwife, I have spent my life caring for people and I think the way we have been treated is appalling. Buy your car from a company with more integrity and a customer care service that does care.

I bought my car (Optima 2013) in April of 2013. It had 10,000 on it. Now I am having issues to the point my car shut off on me, the engine you can hear clicking! How the hell does a brand new car practically have engine issues like this!? Im beyond disgusted!

My Kia Sorento is as nice as a Lexus. It drives and handles very well. It has a very nice interior and the heated and cooled seats are great. The panoramic roof is nice!

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kias agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared. After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kias sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

My car died on the side of the road and I called Kia Roadside Assistance. After speaking with an associate I was advised a tow truck would be out in 90- minutes. After 90- minutes passed I called to get an update and after being place on hold so they can call the tow truck operator the Kia associate advised me they were running behind and are 30- minutes away.This exact scenario went on over and over for 6- hours until finally I had enough and took a cab home. The next morning I called Kia Roadside assistance again and advised the new associate of what happened and they set a tow up and guess what, I was advised of the same scenario and again nobody came after lie upon lie upon lie. The service for Kia is non-existent so keep that in mind BEFORE you consider purchasing your or leasing a Kia.

Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.

Dont buy a KIA!! They have the WORST customer service and when you have a problem and want to speak to a supervisor or manager they will not transfer the call. I will never buy another KIA and I would not recommend KIA to anyone.

For all of you people thinking of buying a Kia, read this. Bought a brand new 2012 Kia Sorento, not a demo, right out of the show room. At 800 km, head gasket had to be re-placed. At 1500 km, oil pan seal had to be replaced. At 2000 km, engine block had to be replaced. After arguing days with Kia Longueil and Kia Canada, we got them to replace the entire motor instead of re-building my engine. Then we went to pick up the truck and the electrical blew. Kia Canada does not stand behind their product at all! We requested to have the vehicle changed for a new one from the minute we started having these problems, and was told no but we will get free oil change. My truck that I paid over $40,000 for a new vehicle experience has been ruined by Kia Canada. I am now stuck with a hunk of junk. For my loss of time out of the office, anxiety and fear my truck will break down, Kia Canada offered me a free oil change. If I ever sell or trade in my truck which I will, what do I say when I am asked if any major repairs have been done to the vehicle? To my surprise Kia doesn’t stand behind their product. Too bad we do not have a lemon law in Canada. I would never buy a Kia again! If you research Kia Sorento, I am not the only person to have major problems with the vehicle or Kia Canada.Don’t buy a Kia!

Our 2012 Sorento was serviced by the KIA service department where we bought the car. We were driving in town at 35 mph when the engine just stopped. The engine had no warning lights and no noises. We luckily were near a parking lot and were able to coast in. Called the KIA service to receive the car and diagnose the problem. They tell us the main engine bearing failed and we will need a new engine. If this is a problem KNOWN to KIA, they should replace the engine for us. At no cost. We had a Subaru Forester for 260,000 miles with absolutely no engine problems! I think this needs more investigation.

2015 Soul a big loser. Under powered especially with air turned on. So-so gas mileage. I live in FL, the air conditioner has a hard time keeping car cool once it hits 90 degrees. Have to keep on recycle a lot. Stupid stuff Kia did: Cant install a cargo cover in base model, I guess they dont want to sell them; Cant purchase body side moldings, I guess they want you to bring the car into their shops to fix all the dings. The only thing that saves this car is the warranty.

I bought a 2021 KIA Stinger and they have an Important Safety Recall. I have been on the phone with the Service Manager at KIA in Frederick, Maryland a few times today and I have been on the phone with the KIA business office most of the day, trying to get a loaner car till they can fix my car which is not till Monday. They are REFUSING to give me loaner car. I have a fulltime job and a 3 year old and they are just flat out saying we will not get or give you a loaner car. I am so upset that they are holding me to get a rent a car for a RECALL they have. The service manager at the KIA in Frederick, MD is so rude and nasty she has no right being in the customer service field. I have never been spoken to as I have been spoken to today by both the service manager and the recall department at the business office. I have reached out to the BBB and I am now speaking an attorney just in case my car breaks out in flames. The paperwork clearly states the following Park your vehicle outdoors and away from other vehicles or stretchers until you have the recall performed. And they still will not give me a loaner. This is unacceptable. I hope anyone that is looking to buy a car stays clear from KIA automobiles.

After purchasing a second Kia Sorento, I recognized that there appeared to be a noise at approximately 50 mph, which was stated by the dealer that since my previous Kia was a 5-speed and this current Kia was an automatic, the power train variation could be the reason why the frequencies were different. The problem was, I never had this documented. This conversation took place while I was trying to get the air bag anomaly repaired, which was never repaired, even after three visits. After approximately 63,000 miles, the dealership now confirms that differential parts are failing, which is why I have been hearing the noise become louder as the miles increased. Kia has refused to honor the 10-year/100,000-mile warranty, claiming I did not have the differential fluids changed periodically. I have owned many vehicles to date, and never has a differential failure been an issue nor does an owner worry about differential fluids until 100,000 miles or so. This simply proves that Kia will find any means not to honor their warranty. The 10-year/100,000-mile warranty is typically a top reason why people purchase the Kia and they do not expect to have to spend another $500-$1,000 every 15,000 or so miles on top of their car payment, insurance, and fuel expense. They assume that after periodic oil changes and various periodic maintenance, such as air filter and perhaps transmission fluid changes, that the vehicles gearing and robust components will sustain the warranty period. If not, then that is why a warranty is available. For Kia, to simply claim they will not honor the warranty since there is no evidence that the differential fluids were not changed every 18,000 miles is an absolute insult and a clear depiction that the company never had the intention to honor their warranty. This is a serious safety concern since the differential can now lock up and potentially cause fatal injuries to family and friends. The differential locking up can be a serious issue. Do not purchase a Kia. Go find a clear American product if that is still available.

My daughter bought a new Kia Sorento and has had transmission problems. Wont go when in drive about once or twice a month. Went through lemon law and called Kia. Wont return our call. Im tired of being on standby to pick her up and my grandchild when it has those spells. So much for warranty. They couldnt ever find problem so I guess its in our mind.