I have the KIA K900 year 2015. I have a recurring event my car tries to EAT me. Really I mean just that. To understand this let me let you know that this car is totally computer controlled. Everything is controlled by the onboard computer. There is no manual levers to work with. E Brake is computer controlled, shifting, starting, running, lighting, air conditioning and also the steering is drive by wire. So with that information here is how my car tries to eat me. I get into the car and put on my seat belt and step on the brake pedal and press the start button and my seat moves very fast all the way forward so much that I cannot move anything. Real, leg under the dash pressed hard into the dash well and the seat with not stop until it get where it wants to go then it stops moving.Now this is the terrorizing part. I cannot move the seat anywhere. It will not move back or anything at all. Now this is scary to me because I am thinking, Hey I am pressed hard against the steering wheel airbag if it goes off I am a dead man. I am a man with a disability and trying to get out of this was impossible. I had the police and fire to come help me and the fireman were able to twist me out of the car like a corkscrew. After this happen I had it towed to KIA Place I got it from and they worked on it and could not find anything wrong so to maybe fix this they did a complete computer reinstall of my car. Well this car eating me thing happened four more time and then the scariest thing happen. My car while I was drive down the road next to Safeway ate me. I could not move my feet to step on the brake and the right foot was on the gas pedal which I move sideways to prevent me from pressing on the gas. But the worst was I could not control the car because I was pressed so hard against the steering wheel I could not turn it but very little. Visions of hitting anything and having the airbag go off was scary. Of course this end ok, the fire department and police are the greatest and best people around. I was pulled from the vehicle again and the car when to KIA car company again. The company was really mad about this because my car tried to eat the service manager also. But KIA in the sky said not to repair it because they could not replicate the error. Now this top of the Line KIA Motors vehicle The all great K900 sit on the side of the road. I will never drive it again and the car company that I got it from understands but cannot help me and still to date KIA Motor in the sky will not make good on this car. Microsoft who programmed the car computer system says it is a defective BIO somethinga majiggy they are EPOMS thingies. But KIA Motors in the sky will not authorize a replacement of the computer thingy... I will never own another KIA Motors car at all.

I have a 2014 Kia soul with less than 20k, owned it 1 1/2 yrs. Noticed the clear coat on my wheels is starting to peel off. I notified the dealer and he told me to bring it in to take pics and send it to corp. but he also said they probably will do nothing. I have owned three Kias, this is Definitely my last.

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time. I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

I bought a new 60,000 dollar vehicle Kia Sorrento, I have had to boost it first thing in morning, I have had to boost it when out shopping in parking lot. I went into Kia and they said they would charge me 140 if they could find nothing wrong. I should not be charged anything as there is definitely something wrong. Sorrento is loaded and they said if youre using a lot of things in car it takes 18 to 20 minutes to charge battery back up. I boosted it yesterday in parking lot of bed, bath and beyond drove around 20 min, came home parked it, just went out to start it dead again. I think either battery is not big enough to have enough reserve power or parasitic drain or it’s not fully charging (not my fault).Yesterday the light over the button for locking door went out. As I said vehicle is new under 12000 kilometres. I think it is terrible youre dead in the water after you buy a 60000 dollar vehicle. I regret buying a Kia, this was my first and never ever had this prob with another vehicle. People beware, I sure do not want to be left walking in 40 below weather.

KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

I am a little perplexed with your judgement call Kia... I own a 2014 Kia Sorento that’s as apart of your engine recall. The car “passed” the tests ran on it to determine if a new engine was needed, only to have the engine completely cease going 50mph on a major highway in Virginia. I received a call today about an open recall on a fuel pump issue potentially causing fire. While I was aware of this situation due to the national news the issue has received I was not prepared for the supposed resolution to this issue... I was told that I needed to bring the vehicle in for inspection to determine “if they” thought the fuel pump needed to be replaced...So, let me get this straight you want me to yet again trust people that told me my engine was completely fine when it wasn’t to now tell me I don’t need a new fuel pump but potentially catch fire??? Something is seriously wrong with this situation! The fact that you are willing to put peoples safety at jeopardy is disheartening... I have zero trust that if I am told the fuel pump doesn’t need to be replaced that I am safe. You need a better resolution and you need one fast...

In December 2014, I was seriously injured (including a broken back...) in a 2015 KIA SORENTO during a frontal crash because the car malfunctioned. Upon impact, none of the airbags deployed and duly filed my complaint with NHTSA. After my complaint, there were 3 others filed with the most recent being March 2016 where another person got injured because the airbag DID NOT DEPLOY. Even though the IIHS (Insurance Institute of Highway Safety) identified this problem as well as potential injuries to the driver during its SMALL OVERLAY CRASH TEST - THE MANUFACTURER (KIA) still FAILED to conduct necessary defect investigation and recall on all existing 2014/2015 KIA Sorento models that have this defect which creates and heightens the risk of potential dangerous injuries because few consumers are aware of this as NHTSA gives the 2015 KIA SORENTO a five-star rating on a test that was conducted in 2013 because both the 2014 and 2015 models were in fact, almost identical WITH minimal changes.Due to the IIHS crash test results and POOR rating the 2014/2015 KIA SORENTO models the manufacturer received, it went to address these problems by redesigning the 2016 Sorento without notifying or identifying or repairing the defects in those defective vehicles currently out in the market. IT IS ALSO EXTREMELY NEGLIGENT AND IRRESPONSIBLE OF NHTSA TO POST AN ERRONEOUS 5-STAR RATING ON A POTENTIALLY DANGEROUS VEHICLE.

We experienced our 2nd flat tire, seemingly on the same tire, but not sure. When we took the car in, with this flat tire, we were told they were unable to patch and patch and a new tire would be needed. Trouble is, all four tires were new and we had never changed any. The only tire ever attended to prior, was another flat tire we were told was also not repairable. So with 4 new tires, how could we have a patch? Apparently we were not sold a new tire the last time, and instead, replaced by a patched tire. Now they say they dont remember so it is our word against theirs. We are not happy about this.

My 2014 Kia Sorento has less than 8,000 miles on it. If it sets, not driven for more than 5-6 days, the battery is DEAD!!! The dealership says I have to drive it 3-4 times a week to keep battery charged!!! HORSE HOCKEY!!! Is anyone else having this issue????

Im not sure where to start. The customer service department does not care to help at all. I would never recommend a Kia auto to anyone! I gave them every chance to work things out, sent letters, call the BBB and Consumer Affairs, Etc... Still nothing! They just dont care. Look at their Better Business Bureau rating, or google Kia complaints to see what I mean. Dont ever buy one!

I spent days at the dealer working with a salesman. I called later on the last night and said I would I would take the car and be in morning to make the purchase. I went and got my bank loan approved and in order to be prepared. He called me and said to come later in afternoon because they were sending him to pick up a car; however, my car was getting serviced and detailed and would be ready for me when he gets back, so there was no need to come down now since he was being sent out of shop for a few hours. I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, “Don’t worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away.” I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.Now the car isn’t there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan done—no car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction. That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

9/23/2015. This dealership ordered me a replacement tire for my new 2015 Kia Rio LX sedan after only 775 miles put on the car. A steel belt/Nylon cord came apart inside of the tire. Their service adviser was to contact me when the tire came in. On 10/09/2015, I contacted my salesperson about this issue and he got me the service manager. Service manager told me tire had been there for some time. He made an appointment for me that afternoon to come in and have it taken care of. Arrived at the dealership and the same service adviser waited on me. His attitude was pretty bad when asked as to why he didnt call to say this tire had come in for replacement. Worst customer service ever at a car dealership on a new car to say the least. Unknown if I shall go back to them because of this experience.

I bought a 2019 Kia Sorento with only 35,000 miles on it. The car broke down after less than 2 months of use. It has been towed to the dealer and been sitting in their lot for over two months now. The week my car died, I also lost a family member and was unable to get to the hospital before he passed. The mechanic said they dont know what the problem is with it and they wont approve a rental until he can find the exact problem and they also will not approve a reimbursement for the rental. I have called them several times about the fact that I am making a car payment for a new car and additional fees for rental with no end in sight. I bought a new car specifically so I would not have these types of problems. This situation is completely unacceptable and I will never ever buy another Kia as long as I live. I honestly dont think the company even cares which is all the more frustrating.

I was introduced to the Kia brand from a friend of mine. She had owned several Kia’s and absolutely loved them. I was very pleased with my Kia Sedona and used it to haul my children around for quite some time. In 2019 my husband wanted to get me something a little smaller because the kids were getting older and we didn’t necessarily need all the room the Sedona offered all the time. He found a 2017 Kia Sorento at Kia Southside. It was in great shape, had slightly less than 30K miles on it, and it had a third-row seat. It was a beautiful car, but I didn’t really “need” it. I was perfectly content with my Sedona and they couldn’t get the payment down to where I was comfortable. BUT, they had my keys. It was late, I was tired and I wanted to go home. I tried to get my keys back twice. The second time, they were laying on the counter and they stopped me from grabbing them and suddenly all the numbers worked out. That should have been my first red flag! My husband bought the car and we were happy. Until we weren’t…It is now December 2021 and my car is in the shop. I got an error light and took it to my trusted mechanic. He told me that something in my engine has broken loose and blown a hole in the valve cover. He advised me to have it towed to Kia because “Kia owes you something” and that he’s “never seen anything like it” with less than 60K miles on an engine. My car wasn’t due for service again for another 900 miles.I had the car towed to Kia Southside. My service manager advised me that I did have an extended service package/warranty for 100K miles/10 years. He said that they would diagnose it and then have a Fidelity inspector come out to see if it would be covered. He later told me that I had a 50/50 chance because my engine had sludge in it and “they don’t like sludge”. He told me to prepare to show them my service records. Fidelity did deny my claim so my service rep gave me the phone number to call them.I spoke with Fidelity and they said I was denied due to sludge. They were not interested in my records or situation at all. To clarify the situation, I said to the Fidelity rep, “So what you’re saying is service records, or no service records, it doesn’t matter. If there is sludge in the engine, you don’t cover it”. He said that my statement was correct. I asked him how they would know how the sludge got there, as I am the second owner. He said that there is no way to tell if there is sludge unless someone was to take the engine apart. He agreed that the sludge could have been in the engine before I even owned the car. It appears to me that “sludge in the engine” is a convenient catch all to not honor warranties. The Fidelity rep advised me to contact Kia Consumer Affairs.I called Kia Consumer Affairs, explained my situation, and basically the representative told me to call Fidelity. I told him that Fidelity told me to call Kia. He advised me that my 5 year/60K Kia warranty was up and I should pay for the repairs myself. He seemed thoroughly annoyed by my request to speak to a supervisor, but finally said, “They’re just going to tell you the same thing!” and put me on hold. I waited for a bit and then found myself dumped into a supervisor’s voicemail. I did receive a call back from Kia Consumer Affairs. He left me a 32 second voicemail stating that his associate was correct and my warranty was up.So here I sit, with a 2017 Kia Sorento with less than 60K miles on it, with a blown engine and a car payment. I’ve basically used it to tote children back and forth. I don’t drive it hard and I really haven’t put that many miles on it. I don’t hate Kia cars. Simply put, I think I have a defect. I’m asking that Fidelity and Kia do the right thing, fix my car or give me a comparable one at no cost.

I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

Rating: Poor. When I decided to purchase a 2012 Kia Sorento, I spoke with the dealership several times in order to make it a quick and easy transaction. I spent six hours sitting in the waiting room of the dealership. This should have been my first clue! When I arrived home and reviewed the paperwork, I discovered that instead of taking off the amount of my trade in and downpayment, they added it. I was overcharged $10,000. After contacting the Kia finance department and not getting any answers, just excuses, we contacted the attorney general and our attorney. I feel that I was discriminated against and taken advantage of because I am a woman. I have had nothing but trouble with the vehicle since I got it. The headlights wouldnt shut off and after spending 5 hours at the service center, was told that a part would be there in 2-3 days. They offered to give us a ride home or let us drive the vehicle and continue unhooking the battery each time we parked the vehicle. My husband had to get pretty nasty with them in order for them to give us a loaner car. They stated that they didnt have any, but offered to rent one from a rental company. At that time, I also explained that the headrest had fallen off. They didnt even get that fixed! When I returned to pick up my car, they had to program the keyless remotes, and now they dont work. I would never recommend a Kia to anyone, nor will I ever purchase another one.

I just want to start by saying that I am a very friendly person and I always have a smile on my face, but I am not happy with Kia right now. I own a 2012 Kia Sorento. It is my familys only vehicle. We are a family of four. On Friday, August 5th, my family was driving from our home in California to visit my mother in law for her bday at her home in Nevada. Two miles from the Nevada state line our Kia just stopped in the middle of the 15 Freeway and luckily my husband was able to swerve it on the shoulder of the freeway. We waited for nearly 2 hours for a tow to Henderson Kia (in Nevada). It was over 100 degrees that day. The tow was taking longer than expected so we were forced to leave the keys to the Kia on the floor mat and leave the vehicle for the tow company and find a way to get to my mother in laws home. Once the Kia finally arrived at Kia Henderson we were told that the service department could not even look at it until Monday morning, August 8th. I had requested a rental and was declined. This was a necessity as we had no transportation while in Nevada and no way to drive the 300+ miles back to CA so that we could work on Tuesday, Aug. 10th and get our daughters to their first day of school. We paid over $400 in car rental costs for 4 days use of a vehicle. Henderson Kia notified us on Monday, Aug, 9th that our engine needed to be replaced. We were shocked. 72,000 and a perfect maint. records. All of which we supplied to Henderson Kia. Due to this we were approved for a new engine. On Wednesday, Aug. 11th, I again requested Kia provide a rental vehicle. Henderson Kia told me to call Kia Consumer Affairs and Kia Consumer Affairs told me to take it up with Kia Henderson. Finally, a rental was approved and I triple verified that I would have the rental during the duration of the repairs and could use it to drive the 300+ miles back to Nevada when my vehicle was ready. Fast forward to today. My vehicle is ready and Henderson Kia is stating that my rental vehicle is only valid until today, September 1st. I am beyond livid. Especially since the contract between Henderson Kia and Enterprise Rental Cars states that my rental is valid until Septemeber 30th. Does Kia really think my family can just leave work and school and drive back to Nevada from California - on Labor Day weekend no less? I have already given Henderson Kia my arrival date in Nevada of Friday, September 9th. My engine is under warranty. This is a Kia flaw not any damage my family has inflicted on the engine. Henderson Kia is expecting me to return my rental vehicle to my local Enterprise today. If I do that, how will I get home? How will my children get home from school? How will I pick my husband up from work? and most importantly, how will we be able to drive back to Nevada to pick up our Sorento? It floors me all of this back and forth with Henderson Kia and Kia Consumer Affairs. I have saved all of my 20 plus emails with Henderson Kia. As of this moment, my family is still in limbo and Henderson Kia is saying that it is only Kia Consumer Affairs that can extend a rental car and Kia Consumer saying it is only the individual dealership. Please help. Thank you for listening.

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisees/network that Kia seem to be straddled with.On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kias best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.Unfortunately, Jason (of Kia USA Customer Service) didnt follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, sorry Mr. ** and Ill do what I can, which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didnt and couldnt do anything). Amazed, shocked and insulted -- my car still wasnt fixed.So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldnt provide a loaner car because I waited a month to have them get some parts in to do the work? It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers dont need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues Ive raised (and youll love this) are operating within manufacturers parameters. I was told that the 4WD hang up sometimes when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. Its something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! Ive owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and Id be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80s to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality! Considering the service so far (or total lack thereof), I dont expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USAs total lack of interest in assisting me with their independent dealer network and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldnt bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensees relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didnt have on-line), and Smithtown Kia.Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort Ill have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

I purchased a 2013 Kia Sorento in mid-2012. We love the model and its features; however, the car has less than 12,000 miles on it and its making us question the quality of the electronics installed in the brand. The electronic throttle control has now failed twice on my wife while heading to work. I mean, a total failure in rush hour traffic no less! It is a major safety related issue and KIA needs to man up and get it right. So far, however, Coleman KIA in Ewing, New Jersey has been anything but zealous, accommodating or attentive in this matter. IMO, Their 1st attempt at a fix was a software REBOOT/ UPDATE.This morning, it happened again (6 days later), again displaying a CEL/MIL and entering limp mode (correlating code P0638, 2nd time) along with 0 throttle response, on the interstate no less! My wife was fortunate enough to be able to coast it into the breakdown lane and restart it, though in limp mode. These incidents have put my family at great risk. Im not happy about this at all and can only wring my hands as I prepare for the We cleaned the throttle body again, statement noted on the service ticket. Make no bones, KIA. I will not hesitate to litigate if any harm befalls me or mine because of this. I just hope you got it right this time. If I have to apply for a lemon reimbursement and head for another brand, so be it. Right now though, I just pray you dont kill us all with unreliable electronics/build quality.

We bought a 2013 Kia Sorento from Keffer Kia in Mooresville, NC. This car had 37,000 miles on it and it was burning oil. We took it to Keffer Kia and Kia recommended an engine change. We have a warranty that we pay for and Kia refused to cover it. These people are scammers they take your money and give you nothing in return. Kia wanted us to pay over $200.00 just to find out what the actual problem was so they could deny it. Never buy anything off of these people.

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

I bought a 2011 Kia Sorento. When I first bought the car, it had an acceleration problem. And now it has an internal engine problem and Kia’s warranty does not want to cover the problem. It is a brand new car. I can’t believe that I bought a Kia and this was going to happen after only 12,000 miles of me driving it. This is too much. It has caused me and my family a whole lot of stress. I can’t believe it. It’s like a nightmare. It’s too much for a single, hard working mom of 5. I believed in Kia and their warranty. I thought about it and what else was going to be better than a 10-year warranty, 100 miles bumper-to-bumper? I guess not.

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

We have a 2014 Kia Soul, now has 104,182 miles on it. Took the vehicle for an oil change on 3/21/18 and advised the shop that the vehicle had been going out in the midst of driving. They kept it for a couple of days and $100.19 later, we were told we needed a new engine, but they had new cars on sale! (That! is sarcasm.) They didnt tell us why, and quoted the new engine to be $5100+ tax. The car sat in my driveway for about a week as my husband and I debated, should we get a new car? Or get a loan to pay for a new engine? But then, if we get the new engine, what if that triggers something else to go wrong? Called Customer Affairs, created a case, took the car back to the dealership, who has ONLY been the ones to handle our vehicle, for oil changes only, as we have never had any issues.Kept the car for TWO WEEKS, never heard a word, had to call, then we got the runaround, and was told that we were denied any help from the DPSM. We escalated the case, and had to call back the next day to be told all they could do is offer $1500 off of a $6800+ engine. Mind you, we were originally quoted $5100+tax. Not only am I livid, I am out a vehicle, and have been for a month now, Ive had to put wear and tear on my other vehicle while my husband and I share it, and now have to find a way out of this KIA SOUL problem.

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

Kia lost a payoff and now wants more money. Kia provided a payoff good through 7-11-16 in the amount of $30,314.32 for Francia **, which was sent and we have a signed receipt for the FedEx package #** on 7-11-16 by someone at KIA. The package was delivered to Payoff Department Kia Motors Finance box 650805 1501 N. Plano R. ste 100 Richardson TX 75081. They have not processed the payoff, and now they are requesting a payoff for $30,625.73 good through 10-8-16. We are asking that they honor the payoff that was quoted on July good through 7-11-16 for $30,314.32.

While driving my 7 month old Kia Soul (2014) home from dropping off my children at school it suddenly caught fire. It happened so quickly and spread so fast that by the time I realized what was going on and went to get out of the car, I couldnt because the flames were coming in on the drivers side. I got out on the passenger side, but my disabled daughter was in the back and the locks kept engaging and if it would not have been for a passerby who helped me to get her out, I shudder to think what would have happened. I had absolutely no problems with this vehicle prior to this and had it into the dealership for route oil changes. Kia says they are looking into it, but it has been 6 weeks now and I still have not heard back from them. We could have been killed in this fire and Kia should take responsibility for their vehicles. They said they had never heard of such a thing happening, but I have found several cases like mine on the internet. DO NOT BUY A KIA!

I have a leased 2015 Kia Sorento with less than 23,000 miles on it with a blown engine. I just got my inspection and oil change done last week. The car came back and was making a funny sound that got progressively worse (like a baseball card in a bike spoke). The car ended up dying completely while being driven and was towed to the closest dealership. I was told that there was sludge on the engine and metal flakes in the oil and that the engine needs to be replaced but Kia probably wont cover it unless I can provide them with maintenance records. They have the most recent oil change record but they wants them all (works out to about 3) which I dont have because I go to a little corner garage.Now that I see blown engines and sludging is a known issue with Kia, I will contact whoever I need to contact to get this taken care of (the estimate was $7200) and I will NEVER purchase or lease another Kia ever again. I thought they made big improvements from a few years ago but I guess that it just on the outside, not the inner workings of the vehicle.

I bought my Kia Sorento brand new in March of 2011. Just over the weekend, the check engine light came on. The dealer has to replace the canister and said it was because I topped off when getting gas, and that the warranty only covers a one-time replacement of the canister. Well, I have not topped off when getting gas and even if I did, this is a brand new car! The mechanic said these cars are sensitive. Seriously?

I purchase a New Kia Sorento from Kia Destination in Feb, 2014, I wanted fog lights put on it and at that time I thought I get a car starter and wait until the weather got better before putting them in. As I was told it would be no problem putting them in BUT they didnt tell me I had to change the wiring Harness because it was not wired for fog lights and would cost a great deal of money. I called Kia Corporation because Kia sales Employee Misrepresented me and Kia. And they should be responsible for the sales person action. Went back to Kia they said they could not do anything for me. I have 2 kia and I will never go back unless they make good on their Employees Misrepresentation..

We purchased a 2008 Kia Rio for our son to use before he graduated high school. In the 3 1/2 years since it has, it barely had 30k miles on it. Our son reported while driving it 2 weeks ago, that it jolted and he thought he had a blowout, but upon checking it, the tires were good. However, the right front wheel was free to float forward and backward in the wheel well. The Kia technician was quick to advise us that the person we had who welded the control arm did a poor job and it broke. He was immediately advised that the car was purchased new and other than oil changes, it has never been mechanically worked on. The service manager said they would submit it for warranty approval. Two days later, it was denied and we were informed that the operator hit something and broke the control arm.What happened to the expert opinion stating a bad welding job to breakage caused by damage? This isnt my first time around the block and I know when smoke is being blown up my shorts. The denial came from a supposed Kia rep. The Albuquerque Kia ran me around for a week to even get this information from them and would not follow up on information leaving me to them. One of their people even had the ignorance to even say aw boo! What was that supposed to mean? But they have my car and I understand what a mechanics lean is.

KIA step up and honored the engine replacement. They stated they were going to do this as a good will gesture. I thank them for their reconsideration and glad to see they recognize loyalty.

Kia Rio has a rip under the passenger seat where the handle is located to move the seat. Kia calls this a beneficial feature. I call this a defect as it was not listed in the features of my car, was hidden from me, has already separated so food, liquids, bugs, whatever, can get underneath the carpet. After only three weeks, it has separated. The truth is they cheap-ed out and didnt cover it with the same protective plate they put on the Sorento and higher end models and refuse to fix it. Instead of putting a plastic plate on the Rio to protect the carpet, which has already separated and frayed, they chose to spend the money for that feature on a Sirius button that I can pay extra for. It is defective and I dont recommend purchasing a Rio. Only three weeks and already a defect! Unacceptable!

2012 Kia Sedona (purchased new). We locked the cargo door of the van and the lock will not release for us to open it. The front window wiper on the passenger side stopped working.

I am disgusted with the Mr. Sandman Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!

Do enjoy navigating bad telephone menus and listening to worse music for hours on end, while praying that a minimum-wage customer service rep will pick up? Then you will love Kia Motors Finance. Impossible to deal or even communicate with. I will pay off my vehicle, even though financially disadvantageous, to avoid dealing with these incompetents ever again. Avoid like the plague.

2012 Kia Sorento - My parents bought the Kia brand new. The drivers side seat adjustment contraption has broken twice now! They did replace it the first time for free, but Im not so sure about this time. There needs to be something other than a piece of plastic holding that contraption in place.

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

I rear ended a woman, of course on accident but the impact was so hard that I couldnt find my glasses and my chest was hurting. At first not so bad but as this day wears on, it gets worse. I was wondering why the bags did not go off. Had I not been wearing seat belts I know for a fact that my head would have gone through the windshield. Other than that, I really loved that car. It had about close to 100,000 miles on it. I should have taken pictures. It was totaled after all the money I put into it. Very disappointed.

Great car which is very innovative and has great gas mileage. It is very technologically advanced. It is very easy to maintain too. It has a lot of amenities which are standard. I like the GPS, the voice activation, heated seats and steering wheel. It has Sirius XM and also has room for 7 passengers. The Kia Sorento stands out from other SUVs in its class.

I have always driven large and expensive SUVs; such as Denalis and the Escalade; but, now that Im older I wanted something smaller and less expensive, but reliable and with a good warranty. Someone said that I should look at the Kia Sorrento or the Terrain. I almost laughed, until I drove one. The power, features, and comfort they manage to pack into these vehicles is nothing short of amazing; especially at such a low price! It has most of the features that really matter to me, such as lane departure, back up camera, blue-tooth with Apple play. I honestly dont know how they make money!

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

My husband was driving to town this past Sat. He lost control of the steering and brakes. We had a mechanic take a look. The crankshaft bolt broke and the pin sheared off. So we have had this Kia for 10 months. Paid almost $13,000 for it. It had 68,000 miles. It has almost 79,000 now. The mechanic said that the pin should have lasted the life of the Kia. So I go to a United States Government web site and am horrified. There are 5 recalls, and 12 suggested service calls for repair of parts that should last the life of the vehicle. Some of the repairs state that this default could cause serious accidents. Then on further investigation I find out there is a civil suit against Kia. There are 1,000s of people experiencing this problem. The real problem is that the gear behind the harmonic stabilizer was engineered wrong. Its too heavy. So even if you get the crankshaft pin replaced it happens again. The Govt. site is Odi.nhtsa.gov and I also found info at other credited web site and by reading the class action suit, Robinson et al v. Kia Motors Inc et al., case # 13-cv-00006 US District Court, type that into the tool bar. I have tried to contact Kia at 1800-333-4542, 1800-225-3193. I have emailed Greg **, Director of Regional Affairs at ** and Kia USA. My Kia is not safe to drive. It is alleged that Kia has known about these engineering defects for a long time. Its a lot to digest. I am heartbroken and with no funds to repair this Kia. I pay for a Kia Sorento that is unsafe to drive. When the crankshaft pin broke, it did damage to the belts, harmonic balancer, gear behind harmonic balancer. The cotter pin that sheared off as well, the oil pan seal. Wow, but I feel fortunate that no one was physically hurt. Maybe Consumer Affairs should do an article about this. 1,000s of Consumers are affected. Will it take fatalities for someone to address this?

I loved my vehicle when I bought her, she was pre-owned but very well looked after, one of the reasons why I bought her. A couple of months after buying the vehicle, one of my tenants, who I did not know worked for a Kia dealership, came over to me and asked if she could give me a piece of good advice. Sure, I said, always open to good advice. Little did I know that the advice she gave me would turn out to be the best advice I never took. She told me to sell the Kia Sorento because it was going to give me endless trouble. Since she told me I have replaced a gear box oil seal, cylinder head gasket, radiator water bottle (took Kia month and a half to get me a replacement water bottle), 2 radiator water hoses, radiator, crankshaft pulley bolt, and most recently a thermostat, where again Kia took 6 weeks to find me a spare. Like I said, I love the vehicle, but I will never buy another Kia as long as I live.

I have a Kia Sorento. Since day one, I have had issues with the airbag lights coming on. The clock spring has been changed six times and now is on again. Kia will not admit that there is a problem with the car and will not do anything about it. I am concerned for my safety should I get in an accident. After six times, one would think that the car has issues and they should repair it.

I bought a used 2009 Kia Spectra last year around the end of the year. They convinced me to add on Gap insurance and a shock censored alarm. Ive had to bring the car in several times because the alarm doesnt work. My power steering started making noises about 4 months ago. I took it to the dealership because their Warranty is supposed to cover it. They tell me Your power steering fluid is dirty and the filter needs to be replaced/changed. Its going to cost $220 dollars. I was told all the fluid had already been replaced when I initially bought the car. So they are telling me that not even a year after buying the car that somehow the power steering fluid became dirty and the warranty doesnt cover it. This is total **. I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! Im out over a thousand dollars already on what Ive paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

Are you thinking of buying a 2011 or 2012 Kia Sorento? Forget it! My wife and I are both professionals who depend on our cars to get to work every day without fail. My wife is a pharmacist and I am an attorney. We are both in our 50s. In early 2010, we bought a 2011 Kia Sorento primarily because of the push-button ignition feature. My wife has advanced arthritis and the Honda Element she had been driving was hard for her to change gears with its dash-mounted shifter with the button on the thumb-side of the stick.We bought a brand new 2011 Kia Sorento from Lee Kia in Fort Walton Beach, Florida for under $26,000 financed through our credit union. The car performed well until 2 months ago, when we took it to the same dealer for a service recall we had gotten in the mail. When the car came back from the dealer, my wife said it was slow starting when she depressed the brake and pressed the push button ignition. On Monday, 7/18/11, the car would not start at all. It was completely dead. It then had 25,000 miles on it. I called Kia Roadside Assistance and they came and towed it to the same dealership that had done the recall work.It has been in the shop ever since then (18 days). I would repeatedly call the Service Department and speak with their manager Joe, who acted like he was annoyed at having to tell us anything! We were given a rental in the meantime at Kias expense, but this week they said they need a part that they cannot get and they have no idea when we will get the part back! I called the local General Manager at the beginning of this week. He was asked to call me back during the noon hour on my cell, but instead called me at 9:10 AM when I was in court and unavailable.I called and left messages for him the same day, but he did not return my call for 2 days. He then said that even though the car is built in Georgia – 6 hours from where we live here in Florida – his parts receiving facility in Atlanta was where he got his parts from and they did not have the part, a brake light component. In the meantime someone at the dealership told my wife that the problem with the push button ignition is endemic to Kia Sorentos, and they are trying to fix the Sorentos rolling off the line in Georgia with this problem now before they hit the public!So much for the security of buying a Korean car made in the USA. I told this to the local General Manager and his comment was that sounds like a story from the trenches, Ill check into it(!). The rental car we were given was a Ford fusion, low to the ground, which my wife cannot drive because she has a hip replacement. I told the General Manager this and he said he would have someone call the rental car agency to switch us out to something that rode higher. This was 2 days ago. That afternoon, the Service Manager Joe called and said he was trying to get us into another rental.I got tired of waiting for anyone to help us and 24 hours ago went to the rental car place and got put into another rental within 15 minutes of stopping by their office. I called the Service Manager after I left in the new rental and his sad story was he was still working on trying to find me another rental. I told him it would be nice if he would just call me daily with an update on the repair and the needed part. He said he would (this was at 3:30 PM yesterday). As of today at 1:30PM he has not called or left a message. Oh yeah, and when I called him earlier over 2 weeks ago, I was told I just got in. I have no idea what the status of your car is! This was at 7:35 AM (they open at 7:30AM) after no calls had been made to us the entire preceding day. Gee, sorry to distract you from chomping into that creme-filled doughnut buddy! As soon as we get this car back, if we ever do, I am running to replace it with a reliable Honda.If not repairable after 30 days I will be seeking an attorney to sue the company and the dealership for breach of warranties and fraud, under the Florida Lemon Law Act and any other cause of action that fits. Stay tuned.

Unfortunately I have had an extremely bad experience with Kia cars. Ive bought 2 new Kia cars recently (64 and 67 plates) and have had nothing but trouble. The car I have at present (Picanto) had its 30,000 mile service last week only to find out that the tyre pressure settings had been set either by the main dealers technicians or at manufacture by Kia at a dangerously low level meaning no warning signal in the inbuilt computer alighted to tell me it was being driven underinflated. The upshot of this is that both front tyres are at a dangerous level and both Kia and the main dealers, JCB Ebbsfleet, will not take responsibility for their error. I completed a complaints form with both Kia and the main dealer at JCB Ebbsfleet and after 8 days I was still not contacted in any way. I followed up today and was told its not their problem and they have no interest in it.They have left me with a car which is a potential death trap and have no interest in putting their errors right. BEWARE!!!! They sell you are car but after that youre on your own, after sales care is nonexistent, their complaints procedure is an absolute joke. Needless to say I will never buy another Kia and certainly not through JCB Ebbsfleet Kia dealership who have really been shown up to be very poor and extremely unprofessional.

I just purchased my new Kia Soul mid-2012. It was disappointing enough that the promised MPG was far off from what was advertised. I did purchase the vehicle because of the purposed fuel ratings that were high. Obviously that did not happen for me and thousands of other consumers! But on to my other problem. My vehicle smells like mold! I took my car in for the oil change and also let them know of the odor. The service rep said they would check it out. I waited for my vehicle and when I went to check out, the rep told me they sprayed the vehicle hose where the a/c unit was with some type of freshener. He showed me a can that blasts the product through the hose. They proceeded to let me know that other people had complained of the same issue. I asked what caused this, he said from the a/c unit, rain, and parking under trees! What?! Its a faulty design from the a/c drain line! He stated I needed to change the filter which is located behind the glove compartment about every year to prevent the smell from coming back at a rate of $150! Are you kidding? Why do I have to pay for a defect in the lines for the a/c unit? He said thats just the way it is. He did say that they take care of it the first time. If its an issue, then just take care of the problem, forever. Only a few weeks have passed and the smell is back. The crazy thing is I got bronchitis and cant seem to get over it! Ive never had an issue with this in the past. I wonder if my car is a factor?! We all know mold is hazardous to peoples health and it can cause all types of serious health issues. Im just saying?! Im not sure what to do at this point. I cant afford $150 every few months to have the filter changed. Its just crazy to me.

If you are looking for a LOT of car for not as much money, Kia Sorrento is the car to buy. The salespeople were great and the features are some that my sons dont have in their Lexus and Acura high end models.

Received Kia Motor Finance Lease Agreement, dated 09/19/2013 with noted Maturity Date of 09/19/2016. The disposition fee will be waived if you purchased or leased a new Kia Motors Finance within 60 days after the return of the leased vehicle. I had decided not to purchase and to return the car. I returned the car prior to 09/19/2016. When I leased the car on 09/13/2016, I had the alarm activated, 3m edge protectors door guides and handle cap, windows tinted 2-4 for a total amount of $1451. I had new brakes serviced on 06/06/2016 and completed set of new premium 19 tires installed just before the brakes this year. I took extra care of car which had no dents. I called Kia to go over added charge of $290 fee and was told the front bumper had a scratch which I was never aware of nor have I ever notice when the car was wax or washed. The car was waxed and spotless when returned. I took pride in keeping the car in top shape including using synthetic oil and filters. I received notice for request of $690 to be paid within 15 days from date of notice dated 09/29/2016. The total consisted of disposition fee of $400 and excessive wear and use of $290. My wife and I prefer not to be charged unnecessarily and as a result of this I will be frank with anyone that might be interested in leasing a Kia to watch out for these unnecessary added fees if one elects not to purchase the car. I sent check for above amount of $690. I did not take photos when I returned car since it was immaculate and did not foresee any problems.

My Name is Freddy. My first time purchasing a car, they act like they doing you a favor and they are your best friend, once they feed you all these lies and you shake the hand and pay you are no longer a priority to KIA. Whoever is not busy will help and they dont know anything because they send a person in training or doesnt know much of the job, I must say but KIA sucks. I will never ever buy a car at KIA. I dont care what lies they sell.I got a brand 2019 kia Sorento in 2020. Due to the snow and ice I hit another car from behind. Now State Farm is another problem. They sent a towing company to pick up my car so now I want my car fixed so another towing company picks up my car from the first towing company and they delivered my car to the body shop at night when its closed. Now they called me at 8pm. I have your car. The bodyshop is closed. What would you like me to do with your car, uh hello I dont work for state farm or kia. So it took a month for me to get my lease car to a body shop. State farm has paid $1000 for my rental. Thats great. I thought the car would be fixed by then.We are in MARCH 23. My car is not fix. I am paying out of pocket for a Hertz rental $28 a day. KIA can not do anything for me. Its not my car. Its a lease. Its KIAs car. Im using it for 3 years. The car accident happen FEBRUARY 6. Here we are and still I dont have my car. I am 6ft 200 pds driving a Chevy spark, cheapest car they had, I work every day. I live pay check to paycheck. I work at a church and I cant get no help from no one because everyone wants money that i dont have.....KIA KARMA is around the corner.

2004 Black Pontiac sold car that have been wrecked 4 times and in test, never went down.

I cant believe all these people have had the same issue regarding their motor blown. I have a Kia Soul (2010) at 50,000 miles. Motor burnt up right in front of my eyes! No engine light, no oil light just pop... done! And as I read on and on, I see this is a very common issue. Dealerships are refusing to admit Kia has an issue with this and manufacturer refusing to pay under warranty. This is a class action lawsuit if I ever saw one! I am copying all of these complaints and if someone has already started one let me know. If not, Im on my way to do so. Enough is enough, email me with your story and we will need evidence so make sure you have all paperwork.

I was one of the misfortunate people to purchase a used Kia. There was 70,000 miles left on the warranty but I did not know that this did not transfer to the second owner. Kia is one of two companies that do not allow for transfer of warranty. I had the ball joints replaced at my Kia dealer and within a short time the engine overheated and required over $1000 of repair. I question what was done to the vehicle while being serviced. Overall the service at Kia has been poor and when I complain I am treated as if it is my fault. I will never own another Kia vehicle.

Small compact, good on gas, runs and drives great. Would purchase again and would recommend to anyone else to buy. Great sales man. Explained the whole car and left no stone unturned. Its a third row seating but still small, gets great gas mileage and runs smoothly. All around great car. Good business. However, I wish it was cheaper on price, have an extended warranty to longer than twelve months and better service plan.

We have a 2014 Kia rondo. We went to Kia to get bumper repair and they told us its not under warranty. Told us that the little scratch from the shopping cart loosen out. If that little scratch loosen our bumper how cheap this car is really? So call the company direct and they told me the same thing, really?????? Before we bought that car we were told dont buy a Kia, they’re terrible but we didnt listen and now we stuck with that piece of junk thats falling apart and brand new. I will never recommend Kia to nobody. I personally will NEVER OWN another. If that car so cheap that a cart scratch the bumper and the passenger side bumper come all loose well its obvious the car wasnt put together right. So really the cart is not the problem they are and to the company you guys shouldnt lie by saying you have the best warranty cause thats a BIG lie. Buyer beware. Think twice before you buy a Kia.

Since I bought a KIA in 2009, I received almost every week any advertisement from KIA or other companies regarding my KIA. Every KIA dealer I went in the last 6 years, because of moving, dont stop sending me advertisement. KIA American dont provide any email address to opt out or something else to avoid this advertisements. The cars are great for the price but because of this much advertisements, I am disappointed about KIA and its a reason NOT to buy my next car from KIA. When I will buy my next car, I will ask for a letter from the car dealer. They have to pay a punishment for every unwilling advertisement they will send me. I will see if any dealer will do this. :-)

We bought a 2008 Kia Rondo EX 2.4L brand new from the dealership and opted for the Kia Protect 5 Star plan extended warranty. Thankfully this covered repeated visits for struts and front end parts and included the premature timing chain (not belt) replacement at 140K. At 151K the engine throws a rod through the block. All oil changes performed and documented and reviewed and approved by Kia. However the Kia Protect warranty states two items: 1) Repair will be covered up to the wholesale value of the vehicle (originally I was told by Kia my wholesale value was $1500 but after a month Kia Protect reviewed and increased to $3500).2) Warranty repairs may include new or reconditioned Kia parts but also says at the discretion of the administrator .Response from the dealership: I spoke with the extended warranty company this morning and they gave me a max value they will cover, they will cover to a max of $1479.00, and they will only install OEM Kia parts, which means you would have to cover the difference, and new parts and install you’ll be looking upwards of 10,000.00 which would be a large difference to cover. Your other option is a used complete motor assembly that would be approx. 4700.00 plus taxes installed, but they will not cover any of it. Motor will take a few business days to get to us, then we would need a few days for install.I argued with both the dealership and Kia that may include does not mean must include. However Kia Protect will only replace the engine with a new Kia engine and will not consider a used engine. Estimate from Kia Protect (LGM FINANCIAL SERVICES INC.) The estimate is as follows: total estimate $9484.60. Kia protect: $3500 including taxes. Remaining balance to be paid by contract holder: $5984.60. There is a $500 difference in the amount if the head does not have be machined. Escalated issue from Kia Protect from adjuster, supervisor and manager to no avail. Will be looking for a new vehicle from someone more reliable that stands by their product.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didnt work so I had them look at that. Now the other remote doesnt work either so they checked that out too. They said both remotes do not work . I find it a little weird that both dont work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I dont lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.

I bought a brand new Kia Soul. I was driving on the turnpike when I hear a noise coming from the right front of the car. I thought the right braked locked up but did not feel it driving. Turns out the inside part of the wheel well came loose and with the wind touched the front right tire causing the noise and bending it where it could not be bent back. I made an appointment to take the car into Rick Case Kia service. They asked me to later come into the shop area my car was up on a lift. They accused me of hitting something to cause this to happen. I said I have 1000 miles on the car. I am the only driver. I did not hit anything. Other than the scratch make of the tire on the part that bent back there is no evidence no sign of anything hitting the area.I stated that its been raining a lot and I have as everyone else driven at highway speeds through standing water. I think maybe the force of the water may have loosened the clamps causing this. They still claim I hit something so as to not cover it. I called Kia Customer Service and its been a few days with no callback. I opened a case. If they do not cover this I no longer want the car. I have been reading all these accounts of horrible customer service. I purchased extra coverage where even oil changes are paid for. This accusation does not sit well with me. If this is how it is with Kia I wish I had known previously they have a maybe fake award for the past two years with a major company. Dont know if its legitimate now. If its not covered I do not want to drive my car. Only had it over 30 days. Hope anyone looking to buy a Kia dont. Rick Case doubles the factory warranty from 10 years to 20 but then they blame the customer for the claim to disqualify the claim. Very underhanded and wrong. I fell for their tv commercials.

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.

I have requested a extension on my payment due to some personal issues. It was for one month. Kia stated they would send me the documents. They said three days. It was 7 days. I got it and tried to fax it right back to them. Could not get through to any line they had. The paperwork stated a address to send to so I sent by special mail. It arrived 3 days later. 18th. My deadline to have it in was 21st. The tracking number stated the mail was in their post office box 8:52 AM. This was in time for my request. They denied it.They cant process anything in a timely matter so they give me deadlines but then because they are a business that is behind the times they cant get it done. One rep said we only have so many people to process. NOT MY FAULT YOU CANT GET YOUR ACT TOGETHER. But guess who pays the customer. ZERO HELP FROM THIS COMPANY! Warning - dont do business with Kia Motors if you want your blood pressure to remain normal. Good Luck to you if you do!!! Texas mad as hell!

My Kia has gave me a Kia migraine headache once again. They refuses to fix the engine because its out of warranty by 10,000 miles. Even though it is the same problem that they extended the warranty for Kia should to do a recall for the engines for the 2012 Sorrentos instead of an extended warranty because it not fair to all of the owners.

Kia Sorento wont start. When I get in the car to start it and push the button, everything on the inside will come on, but the engine wont turn over. I have been stranded 5 times this week, and now the piece of ** is sitting in the parking lot at work and wont start. Sometimes, if I sit there long enough, I can get it started. Several months ago, I could not get it started. I called Kia Emergency rescue and a wrecker driver showed up. He got in the car, pushed on the brake (to the floorboard) 3 times and it started right up. He said that this is a common problem with Kias and that is how you get it started. So - that is what I have been doing, but the problem is just getting worse. Two weeks ago, I was headed out of the office to my daughter in labor, and guess what - it wouldnt start. After about 15 minutes I got it started. I called service at the dealership where it was purchased, and at first they denied it, then the lady on the phone said that Kia was aware of this problem. I asked her why were the consumers not made aware of this. She had no answer. Earlier this week, again it happened. I called Kia direct and filed a complaint and was given a case number. Of course, they deny any knowledge of this problem. They asked me if I wanted the car replaced and I told them yes, but not with a Kia. That didnt go over very well. So on a Saturday, I have to get a ride to my office, pick the piece of ** up and go to the dealership with it. I have already been told they wont give me a loaner car. We will see about that tomorrow. I am very disappointed with this vehicle. Oh yes - the 3rd back up camera is out. This car is only 1 year old. Do not buy Kia. They do not back their product! As soon as I can, this thing will be traded for a more reliable vehicle.

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

Purchased a 2014 Kia Sorento in May 2013 and due to a storm it was immediately unable to be driven. This is when I found out that there are no parts in the US to repair the vehicle. They said it is made in the US but all the parts are in Korea...figure that one out. Calls to KIA corporate are not returned. KIAs website will not let you complete their form and submit it as I tried from 3 different computers. If you are considering a Korean vehicle, think again.

I really dont have a problem w/ the Service Dept. They are trying to help me. I bought my 2015 Kia Sorento back in 3-14. I have had it in for numerous problems from engine sticking when in cruise control & slipping when you take off & for a water leak that doesnt seem to ever go away! It has been in for service over 7 times! They cant seem to find the transmission sticking. But it definitely does it. They told me it seems to be normal for the car??? Really... Ive had a 2015 Sorento loaner for over a week & it doesnt stick at all. Ive brought that up & they look at me like I have a 2nd head! Ive asked them if they changed the engine again from the 2015 to 2016? They said, No. But Ive notice it gets better gas mileage & has more pick up & go. I dont feel safe in my 2015 Sorento. I live in the Atlanta so I need a vehicle that can go when I hit the gas. Yes Im well aware that its only a 4-cylinder but the loaner I have is two & its a great car. Ive had no problems w/ the sticking or slipping transmission!

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

We purchased a new 2012 Kia Sorento. The first dealer never rotated the tires, and refused to help with a defective Spring. I had the pictures of a snapped spring on the front right. Had to replace all the struts and tires. Switched dealers. At 60,000 miles, the car started to have major electrical problems. Second dealer was worse than the first, changed battery and radio unit. Kept coming up with thousands in expenses. Finally, I told them to replace the starter and the car worked again. I cannot wait to get rid of the car ASAP. Never again will I purchase a Kia since the warranty is worthless.

If youre thinking of buying a Stinger...DONT! Multiple defects, 4 recalls ALREADY, rust coming through paint and chrome. All around bad decision when I bought this car. Save the hassle, save your money and buy a different brand of car. Managers and service department cannot seem to communicate so Im hiring an attorney to get my money back for this overpriced piece of metal. Paint job really sucks. I have cracked paint from front windshield to back windshield and was told not to wash the car! Are you kidding me? Most expensive car Ive ever owned and I cant even wash it?! Im so done! I want my money back!

I am a dissatisfied owner of a 2014 Kia Soul. July 4, 2015 I purchased a used 2014 Kia Soul with 4200 miles on it. June 2017 the engine blew up with 62261 miles on it. At this time I found out that there is NOT a 100000-mile powertrain warranty because I am the second owner. They dont tell you that when you buy it. I contacted Kia warranty service to submit my claim. Long story short, Kia not covering engine replacement because it is out of second owner power train warranty. I Had to pay to install a new long block engine into the Soul at the Kia dealership. $4322.00 for the engine and installation. Kia could not tell me what the mileage was when the Soul went into Service but only the date. According to Kia warranty, the second owner is 5 year 60,000 mile warranty from day and current mileage. So if my Soul had 2262 miles on it when it went into service, then my warranty would be to 62262 miles. Kia did not want to even talk about this. Just basically said, Sorry for your bad luck. Next I was told to file an complaint and I will be doing just that. It was determined at the dealership the failure was due to a blown head gasket which in turn allowed engine coolant to get into the #2 cylinder which caused the engine to lock up. Also the engine was free of any oil sludge and nothing was found to be neglected as far as maintenance. An engine head gasket should not blow on a well-maintained engine. Funny thing at the dealership when my engine arrived from their distribution center, I was told I was 4th in line to have an engine installed. Gee. Sounds like Kia has an engine failure problem. Guess they are not paying for anyones repairs!!! Poor customer satisfaction. Oh and Scott who I spoke with from Kia about the warranty, if you read this, this is not the way life is, consumers should not have to worry about their engine failing and be without a ride to work for 6 weeks and have to deal with arrogant warranty customer service person. My son has a Nissan with 145000 miles and it has only been to dealership for regular scheduled maintenance. Guess I will need to trade this Kia on a Nissan.

During a service oil change at 30,000 miles, I was presented with an affidavit from KIA stating that I must pay $275.95 every 15,000 miles in order to keep my KIA warranty in effect and this had to be signed. This charge is to check the valves for carbon build up. If I don’t do this the warranty will be nullified. This new requirement is 2 years after the purchase of my KIA Sorento. This is a new action after the fact and KIA is charging the customer to keep it in effect. This was not a condition of our original warranty. Since this was the first time it was implemented, my dealer, Martin Swanty in Kingman, AZ discounted this charge to $179.00 plus tax.

2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and have had trouble ever since. First, the headlamps bulb on low burned out. The dealer rep said it was the alternator. A new one was put on and still the same problem. New headlamps were installed and still had the same problem. Lighting for nothing - I cant see driving after night on low beam. The starter went out. The factory alignment was bad and the dealer could not fix it; I had to pay to get an aftermarket cam for it and a front end alignment. The switch went bad on the 6-way power seat; the brakes wore out too soon for normal driving. Two sets of tires worn out due to not being in line when the dealer said there was nothing wrong with it. And the straw that broke the camel’s back: it is not worth anything, not even to a dealer. So having said all this, I would tell everyone to stay away from Kia. It’s a good looking car but a pile of junk.

My wife and I purchased this 2011 Kia Soul PLUS Pre-Owned from a dealership in San Juan Capistrano (Ocean Kia) in July of 2013 and we did not get any additional Warranty except for the 60-day warranty that this car came with. Yesterday, 9/08/2014, my wife was sitting in her car in a parking lot for no more than 20 Minutes, parked, parking brake ON, AC on as well. The vehicle then started to Shake like something in the engine was happening. My wife then turned off the vehicle and tried turning the vehicle back on... Nothing happened. The car had power still and the ignition was making the clicking sound of trying to start but to no avail.My wife let the car rest for about 4 hours before trying to start the car again and this time it started, so she started driving. She made it onto the freeway and started driving home THEN the car lost power to the engine and the steering became difficult and she was able to coast to the emergency lane and called me HYSTERICAL and said her car had shut down! The car would not start for another 5 minutes, turned back on, and she was able to exit the freeway to a Park and Ride type of parking lot... While pulling into the Park and Ride THE CAR STEERING WHEEL LOCKED UP THIS TIME AND SHUT OFF AGAIN AND WOULD NOT GET OUT OF PARK AFTER IT DIED. My wife hadnt even made it to a parking spot yet.THE CAR DIDNT TURN BACK ON AGAIN AND EVERYTHING, ALL POWER TURNED OFF. STEERING WHEEL STILL LOCKED. I told her about using the Shift lock release and, while the car was still off, putting the car into drive and then back to park and try to start it again and it did. She was able to get the car into a safer spot and left it there. I read about that trick in a forum... But no reason for why or how, haha. We are out of our warranty BUT THIS ISNT A WEAR AND TEAR ISSUE and We dont know what to do. We have regular maintenance done and we take care of the car and I know that These Souls, even the 2014, have had similar issues. It sucks because these are fun cars to drive BUT apparently have issues.

Took my car in, notice the next day that oil had dripped from car. Had got oil change, tire rotation and change radiator out and got inspection on car. Drove car to bank next day. Came back home, saw something on side walk. It was oil that had leaked out. Car had to get tolled in to Hutchinson dealer, was without car but they didnt ask me if I wanted a car. And then I had call them several times after I sent a picture of what had happen. They are very careless, my car was the first one there for the times I have been there. They dont speak to you but want you to buy car from them then they are nice. After that they treat you like nothing.

This car has a defect that Kia is not telling consumers. If you try to turn into oncoming traffic and hit the gas quickly this car will actually stop in the middle of intersection and leave you there while the POS Traction catches up with the engine. Very unsafe. The Tech from Kia has informed me that there is no fix and they all do it, so his remedy is to just take it easy and be careful when entering intersection to make sure you leave lots of room before pulling out... I could not believe this and I want to warn other consumers before you spend $65,000.00 on a car. DO NOT BUY THE KIA K900. Its a death trap waiting to happen. I am getting rid of this car ASAP before I end up in a very serious accident Killing some innocent people or my family. DO NOT NOT NOT BUY THIS CAR.

New 2012 4cyl GPI AWD Sorento - Initially got 12mpg city, got excited when it started to get 14mpg. Now, it’s down to 10.4mpg. Have just over 4k miles on the vehicle. I contacted consumer affairs and was given a number to reference with the dealer service. Service found nothing wrong with the vehicle.I can get better mileage with 8cyl hemi. This is totally wrong and needs to be dealt with. My options are to trade it in and lose money, or look to the market or legal for help.

I am very disappointed in my Sorento 2011. In 2012, I had trouble with my transmission. The KIA dealership in Waterford did some work on it. It began working better. Now a few weeks ago my battery died on me. I had to purchase a new battery from the dealership. My Bluetooth is not working they told me that the Bluetooth was covered, so they thought it may be the speaker because I could hear the other person but they could not hear me talking to them. They put a new speaker in but the other person still could not hear me. The dealership informed me that I need a new radio because the Bluetooth was a part of the radio and that it is not covered under the warranty. I am pissed. I have 44,000 miles on it.

I bought a slightly used 2011 Kia in 2011. It was in amazing condition and I spent the next 7 years taking immaculate care of it -- never missing an oil change and keeping up with the regular maintenance. Last week, while driving, out of nowhere my car seizes and then starts making a very loud rapping noise. Engine is kaput. I had it towed to my mechanic (my cousin so he doesnt give me any bull -- he even does a diagnostic in front of me and shows me exactly what is wrong with the car and why). He says one of the pistons broke, causing tons of metal flecks in the oil (which I had recently changed). The piston had also hit one of my spark plugs, chipping off a tiny piece of it. He said the issue is the exact same as all of the thousands of Kias being recalled, and that this is a bad engine and its the manufacturer at fault for it, not me. Especially since I had taken such good care of it -- no sludge in the oil, no nothing.Call Kia customer care & open a case -- they say I have to have a Kia dealership diagnose it for them to help me. So I tow it to a dealership and they charge me $120+ just for the diagnostic. I try to give them the diagnostic from my mechanic and tell them about the broken engine and the spark plug and the piston, and they wont listen to me. I go home and wait thru the weekend. They call me Monday morning to say my car doesnt have a broken engine, but that the tiny piece of spark plug is causing the issue and they need another $350 to try to remove it and it may cost up to $1100. I tell them to wait and call my cousin to ask if that sounds right. He said, no, thats outrageous, and he calls them and makes them put the mechanic on the phone. Mechanic is a complete ** -- didnt even run a diagnostic, just looked at the spark and figured that was the problem. Cousin asked if he ran a compression test-- of course he didnt! Then the mechanic tried to say it would take 3 hours for a diagnostic then, and cousin said, how long does a compression test take? Guy says, I dont know, Id have to look it up to which my cousin replied, Its certainly less than 2 hours. You can send me an itemized list of what youre doing.I ended up making my cousin the one the dealership had to go thru. And, GEE WIZ! Turns out when they actually DID THE COMPRESSION TEST, the problem with the car is exactly what my cousin said was wrong! And do you think Kia stands by its 100,000 mile/10 Year Warranty??! Of course not! Because Im the 2nd owner. And does it say on the ads or the website that it doesnt apply to 2nd owners? Not unless you find your manual and look it up -- Intentionally deceptive and misleading. And REGARDLESS, this is THEIR FAULTY ENGINE. Customer care wont do a fricking thing and expects me to pay thousands of dollars for a new engine, even though they KNOW its their responsibility and theyve already had to recall all their other engines (but for some reason not the Rio...) My cousin even called Customer Care and said my engine is affected by the recall, theyre just trying to save face. I have years and years worth of oil change and maintenance receipts as proof that the fault is theirs, and they wont do a freaking thing to correct their mistakes.I have never been so disgusted. The incompetence of the dealership, the arrogance of Customer Care, the mistreatment of their customers, the lemons they wont take responsibility for... I WILL NEVER BUY A KIA AGAIN. Do yourself a favor and save yourself the inevitable headache and HUGE repair bills-- STAY AS FAR AWAY FROM KIA CARS AS YOU POSSIBLY CAN.I now have to junk my car after I had JUST replaced the breaks and done a bunch of other maintenance to it. I hope the company goes bankrupt and burns to the ground. They are the most corrupt lousy liars I have ever come across. Just do a quick freaking search online and you will find hundreds and hundreds of stories just like mine. It is unbelievable that an 8 yr old car with 98,000 miles on it would die with no warning and Kia just shrugs its shoulders. This is unacceptable. If anyone files a class action lawsuit please let me know -- they need to be taken down.

Kia Rio Gearbox problems - This vehicle was bought brand new on 2nd May 2013 from the Kia Northcliff, Cresta, South Africa branch. The vehicle started to develop gearbox problems with the gears getting stuck intermittently. After speaking to Mr. **, National after sales manager, Kia South Africa, he arranged that the vehicle had to go for assessment. The vehicle was sent to Kia to assess and fix the problem. They have replaced certain parts whilst trying to rectify the problem. After receiving the vehicle back, the problem was not solved. The vehicle was returned to Kia, and after one weeks assessment, Mr. ** (Workshop Manager at Kia Northcliff) responded the following: At the time of testing the vehicle we could not fault the vehicle. The vehicle is still giving the same problem and Kia is not prepared to accept that this is a factory fault and is not willing to replace this vehicle. I am sending this complaint now to the South African National Consumer Commission, Hello Peter, Verbruikersraad Beeld, The Automobile Association, Kia South Africa Head Office and trust that somebody will assist me to solve this problem once and for all, seeing that Kia is not prepared to accept responsibility.

On eight separate occasions, I was charged $139.49 for a total of $1,115.92 AFTER my loan for a KIA Soul had been completely paid off. I have never experienced overcharges to this degree — house, other cars, etc. I contacted KIA Finance on four occasions over three months to no avail. I was promised everything from the “check’s in the mail” to “no record that no check was ever issued” to “a refund in 30 days or sooner” to a “customer complaint has been opened.” Neither CSRs or supervisors were able to make anything positive happen. My bank said it couldn’t get involved so late after the fact. Disappointed and will probably never buy a KIA again.

In Feb bought 2014 Sorento as replacement for 2012. Within a short time, noticed in bright light could not see or easily see speedometer needle and kph numbers. It was snowing when picked car up and cloudy on test drives. Have met with general manager of dealership, sales manager, service manager and others. They are all very polite and listen but ultimately say they can do nothing unless Kia authorizes it and give me lip service. Also have talked with Kia Corp in CA. Everything is fine at night or cloudy days. Must take eyes off road for too long to find speedometer needle. It seems as if it auto dims from a sensor as just backing out of the garage the brightness of the instrument panel dims. I am told there is no sensor. All Kia gives me is a scripted response that it is working as designed. Kia can not help you. The dealership claims the problem is probably due to a reflection. However, I can put a blanket over the steering wheel and surrounding instrument panel and notice very little increase in brightness. The problem is a software issue they refuse to address. They need only change the color of the needle. Several others have filed complaints with NTSB for same issue. I am told the red needle is an electronically generated image and blends into a black background. Also the side window screen rattles and am told there is no adjustment available. Since design features are not covered by warranty, everyone refuses to do anything as it is working as designed. I plan to approach arbitration and contact an attorney but have small hopes this little guy will beat the big corporation. Ultimately, will need to get rid of the car and take a financial bath to feel safe driving. This was my 2nd Kia and at least third car from this dealership but will be my last Kia and last car from the local Newark, Delaware dealership. The 2012 was a great car, the reason I was comfortable going to the 2014.

We bought a Kia Sportage new. The engine blew on the interstate. No engine warning lights, nothing at all. Engine is blown. We have meticulously maintained this car and gave the records. 139K miles and it is now dead. Dealer diagnosed engine failure consistent with other recalled Kia/Hyundai motors but they refused to replace engine. Kia corporate (consumer affairs) was very helpful at first but as soon as the dealer confirmed a defective engine consumer affairs has gone silent. They do not return calls after at least 10 messages. BEWARE of the 2.0L and the 2.4L Theta II engines. They are defective. Kia recalled only a small number of them. A large number are failing. Google Kia engine failure and start reading. Never ever buy a used Kia. Even replacement engines are failing. Dont expect Kia/Hyundai to stand behind their products. 131 complaints on NHTSA site on this specific make, year, and model.

My elderly grandparents KIA Rondo just threw the connecting rods at 123,000 kms. Garage said its the 7th KIA they have had in within a year with similar low kilometer shot engines. Contacted KIA customer relations to see if this is a known flaw and all they had to say (paraphrased) was you had a warranty for 100,000 kms, so we fulfilled our obligations. Has anyone else had a car that was essentially useless after only 120,000 kms? Looks like I am headed back to the domestics, I cant fathom wasting money on a new car that will be useless that fast.

DO NOT BUY KIA!!! ITS NOT WORTH IT!! 3 months ago on 4/1/2021, Folsom Lake Kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they werent responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.For the first 30 days, my insurance covered my rental. But come to find out my repairs were going to take longer, due to a part being sent from kia damaged and received damaged by Toyota collision center. Toyota Collision also informed us the remaining parts were on back order due to covid, so you would think they would try to compensate their loyal customers in any way they could.That negligence put my cars repair status back a whole month. So I went to speak with Folsom Lake Toyota collision center to compensate me, since the part was going to have to be reordered because of it arriving damaged. Toyota collision center said its not their job to assists us with a rental, that Folsom lake kia should since theyre the ones working with our insurance and ordering/shipping the parts needed to repair my vehicle. So I took the advice of many people working on site, and I spoke with Folsom Lake Kias head supervisor (Doug I believe his name was) to get my issue handled at the lowest level possible. My wife and I, inquired about a rental or loaner vehicle, until my vehicle was completed/repaired.He informed us that it doesnt work that way and that we would have to contact Kia Motors of America to receive assistance. So we did.... And since then Kia Motors of America along with: Kia Motors Finance, Kia Consumer Affairs, Kia Assistance Team, Kia Collections Department have ALL avoided assisting us with solving our problem, (due to their initial negligence). Theyve ALL hung up on my wife and I, kept us on hold for hours on end, kept transferring my wife and I to different departments to avoid us speaking with their supervisors, been rude and said disrespectful things, tried to get us to sign falsified documents.So 3 (almost 4 months later) of rude, careless, and negligent departments, customer service associates, and supervisors (JILLIAN in collections department being the worst!) Im FED UP, with the horrible service Ive had to endure over the 3 months, which has caused tremendous stress on my wife and I, especially since we have 3 kids one of which is a new born! So since its virtually impossible to reach the head of these departments (cause they keep you on hold). So Ive had to leave a review here! To warn others of the horrible service, THAT COMES WITH PURCHASING A KIALong story short, DO NOT BUY FROM KIA! They dont solve issues at the lowest level possible and DEFINITELY DONT solve issues at the higher levels possible! Even in the midsts of a pandemic we cant receive any genuine help from ANYONE! & if you dont believe me read some reviews from Kia Motor finance!! They do not care about helping you! Money is everything! NOT YOU OR FAMILIES WELLBEING! Be safe, & God bless!

Not happy with 2015 SUV Sorento. Has heated seats but no Automatic lights - was not told about this.

This is my third lease. I had a Jetta and a Prius. Both companies had excellent customer service. They both put the customer first. Made everything clear. My payment are always on time. Never had a single issue till I decided to lease with Kia. Advice - DO NOT LEASE WITH KIA. First: Pay your lease via the phone. Although they will charge you 7 dollars to make an over the phone payment. Which is ridiculous, this is the only to make sure your payment actually goes through. Their website is horrible, and the turnaround is 7 days. Second: Getting a live customer service person on the phone: It is a challenge to be able to talk to a live person. Once you get a customer service rep they either do not speak English and do not care to help you with any issue you may have. I will never lease again from Kia. I am not a happy customer. Third: Their website is out of date. Do not make any payments on their website.

I took my brand new Kia 2013 (purchased in October 2012) in because I noticed peeling paint and rust spots. They had me bring it in numerous times, took pictures, etc. to only be told that it was my fault. They said the rust looks like a rock hit it, and the peeling paint must be from someone getting in and out of the car. They told us that our paint and corrosion warranty didnt cover this. The car is brand new and we dont drive too far in it. I also keep our cars very clean, both inside and outside. My husband works from home and I work 5 minutes from home so there is no excessive use in our car. Even if there was, there is no way this should happen. I purchased a 2004 Nissan Altima in February of 04 and just sold it in June. It had no paint issues nor rust. Also, the city gas mileage isnt what they advertise and we told them about that. They simply said, there are no current recalls. Also, when we start the car first time of the day and reverse, it makes a grinding noise. I told them about this, they checked it out 3 times now, and said they cant reproduce the sound. Also, when we bought the car, we asked for a 3rd spare key. The saleswoman said this would be no problem. We called, emailed, and showed up in person and each time were told that it would be sent to us. This began in October of 2012 when we bought it and it is now August 2013 and we have never received a key. They literally begged us for a great review when we bought the car and we gave it to them because there were no issues immediately. They raved how their customer support was top of the line, I DISAGREE! I plan on pursuing my complaints with the BBB, local news, consumer reports, and via word of mouth.

I purchased a 2018 Kia Stinger the end of June 2018 and have had nothing but grief since the purchase. Presently the car has 3200 miles on it and has been in the garage multiple times. Ive made several trips to the dealer for a trunk rattle in which they had to put shims in the slam block in the hatch to resolve the problem. Then it was back in the garage because the interior lights quit working. And several weeks ago I backed it out of the garage and shut the car off for a brief time waiting for my husband to get into the car and when he went to start the car all the lights started flashing and the car would not start and the car would not recognize that the key fob was present. I immediately called the Kia dealer and the service manager went home for the evening and no techs available but was advised to have the car towed to Kia or call roadside assistance. This episode caused us to be late for an appointment. To make a long story short the battery had to be replaced the next day interfering with plans that were made for the day. Today my car is @ the dealership once AGAIN for them to monitor a violent jerk in the car which has occurred several times and was told the fuel pump will probably need replaced! They will be keeping the car for several days. Id like to note that I have to drive 35 miles one way to the Kia dealership. A new car is suppose to be a pleasurable satisfying experience and an investment in my hard earned money. This experience of owning my first Kia has been a nightmare causing me inconvenience, stress and grief. I regret the purchase and it was not a cheap purchase. No vehicle with this amount of mileage should have so many issues like I have had. Im making payments on a car that sits in a garage being repaired every month. I often wonder how much this unreliable car will cost me in the future when warranty runs out. Id like to note on the positive side that Kias service department has been awesome through this ordeal and has expressed concern and understanding with my frustrations and their customer service at Team Kia in Johnstown, Pa. is first class.

We bought our Kia used, (we werent told it was used at the time we bought it, we noticed it was used after we had bought it and got in it - as we didnt test drive this particular one). In any event, the warranty covered the electrical parts up to 12,000. At about 11,000 miles, I was driving down the highway and was told that break lights werent working. We had head light issues and just thought it was a the bulbs, but both break lights went out, then pulled into the parking deck and notice no running light and no head lights except for brakes. We had to get towed back to the dealership and they replaced all the bulbs saying they were burned out. By the time the lights went out again, it was out of warranty. Every month or so, a bulb will go out - a head light, a break light. Then we noticed when you hit the back of the break light, the lights will flicker on and off, so the bulbs werent actually burned out. Then we began to notice the electrical seats were burned out. And then the lights where the manual transmission gear stick was burned out. Then the license plate lights. And now, for the first time a new electrical issue surfaced in the electric side mirrors, they will no longer work. We noticed many burn marks within the electrical components. We are certain KIA was aware of the electrical issue when we brought the car in under its warranty period, but they refused to address and simply replaced the bulbs and said sometimes things like this happen. We have been stopped by police for headlights being out, brake lights not working and license plate light out. While I love my KIA Sorento and mechanically it has been a reliable vehicle, the electrical issues have been dismal, costly, and unsafe.

Kia produces an modern attractive array of vehicles at a lower price point than its competitors. My Cadenza is loaded with safety features and the latest technology available. It was priced below similarly featured imports in its class. Reliability is weakness for Kia. My 2 year old Cadenza has been serviced 3 times for major repairs. The warranty is excellent and covered all my cost for service, but could not compensate me for my inconvenience. Resale value is another factor that hurts Kia. Similar Toyotas, Hondas, and Subarus are superior in holding their value. Kias just dont seem to age well. Based on features and overall cost, I would recommend leasing a Kia for 3 years. I would not recommend buying The Kia Cadenza.

The KIA Soul is advertised to get 27-34 miles per gallon. I have owned my Soul for 2 months and have logged just under 3000 miles. I have it on the Economy Mode and am conservative about how I drive. But Im only averaging 23-25 miles per gallon. I drive to different locations, usually a 70-80 mile round trip, at least 50 miles of which is freeway. Needless to say, Im very disappointed with the mileage. Its not even hitting the low end of 27, and its nowhere near the expected highway mileage of 34 mpg.Now onto a totally different subject, the Mr. Sandman commercial. Sheesh. They objectify women and men. They show beautiful sexy women and big burly muscled men in super macho endeavors like sawing logs and fighting. So? Back to a real problem. My mileage isnt what the TV commercials or the window sticker represent. The only reason I was even looking at a new car was to increase my mileage - by at least 10 mpg - from my beloved Pontiac Aztek, which averages 20 mpg. Anyone else have this mileage shortfall with the KIA Soul?

2003 Kia Sorento heater and lights in the center dash controls: I bought it brand new; second was sold in GA in 2002. The heater has never gotten hot or even warm. On cold days, it takes about 20 to 30 minutes of driving to get the inside of the car—bearable but still cold. It has been in the shop multiple times and the service department says nothing is wrong. If you turn the fan on more than low it will stay ice cold on the inside of the car forever. Also, on cold days (below 38 F) the center dash control lights will go completely off or cycle over and over very fast so there is no control over any of the functions until the lights settle down and stay on normally, which is when it gets warm (bearable, the chill is mostly not bad) in the car. This has occurred since it was a year old, but the problem with the heater not working kept our attention after sending it in for a couple of times on the light problem. I do like the fact that it still runs and drives good with all service work recommended being done on time most of it at Kia, although the oil and filter changes were done elsewhere most of the time unless it was scheduled for service work at the same time. I installed a new set of spark plugs and actually did a couple of oil and filter changes myself to make sure it could be done by me if needed. I kept all paperwork. We just gave up on the heater being broken and learned to live with it after 5 years or so went by, but these problems have never been fixed for even a minute. I’m totally dissatisfied with Kia service on these two problems. A few months ago, the crankshaft pulley bolt broke and stranded us at BJs Gas pumps in Cumming, GA on Saturday night on Thanksgiving weekend. So we had it towed to Kia Mall of GA where we bought it and had to raise Cain for 6 to 8 weeks before they finally reimbursed us for the tow because the bolt had been replaced on a recall notice at their service department in 2007, I believe. I have never had to spend so much money on service work to keep a warranty in force, but in the long run it has been worth it because I just picked it up after having to replace the electronic crankshaft and camshaft sensors at 92,000 miles and they did replace the leaking valve cover gaskets under warranty. I did have to shell out $1620.00 for this trip to the shop, replace all the belts and change out the anti-freeze. Hopefully, it will keep running without any further serious problems for a year or so to make this trip worthwhile economically. I would buy another Sorento, but I would definitely not accept any excuses about not correcting any type of problems such as the ones Ive had with this one. All in all, I am semi-satisfied with the Sorento. I have never kept an auto this long before except my 1998 Expedition and I have spent a whole lot less money on the upkeep for the Expy. It just loves gasoline so much I cannot afford to drive it much and it isnt worth much on the market to sell. So I will keep it around as long as possible and give it to one of my grandchildren one day if they want.

I have been dealing with the same issue for 2 yrs when it was under warranty and my car is still not fix - I have a 2009 Kia. Now that the warranty is over, I did purchased an extended warranty which I cant even use cause the dealer tells me different stories so my extended warranty will expired already and they are giving me the run around scenario. So over it but this made my decision to buy a Nissan. I also own a nissan - best customer service ever.

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode. This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue. To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS, is unacceptable.I took my previous Kia vehicle to the dealership on multiple occasions, over a period of years with engine/starting issues, before the engine finally failed. Kia having known that this was an issue, and not doing the right thing to rectify it before I became stranded on the side of the road, was disheartening and should have prevented me from placing faith in the company again. The inconvenience that both vehicles has caused me in continuous Kia service appointments and phone calls, is so ridiculous.Foolishly I remained loyal to the brand, and traded in my previous Kia vehicle for another, only to have the SAME type of concerns arise, engine/transmission issues AND now audio system issues as well. My new vehicle is a gorgeous royal blue Kia Stinger, which causes me to get frequent attention and have questions asked pertaining to the vehicle on a weekly basis. I can honestly tell you that my response when people ask, “How do you like the car” has absolutely changed, and my response is now “DON’T BUY A KIA”!

I bought a new Kia Soul 2012 model in 2013. In October 2015 the auto transmission stuck in 4th gear while I was traveling at 80 kph. I took it to the dealer who said they couldnt find a problem. It rectified itself once the car was turned off. The problem happened on 2 more occasions and on the 3rd, I arrived at the dealers with it stuck in 4th. This time they fixed the problem. That was back in October. Yesterday (3 months later) it happened again! I phoned the Kia line and they said to take it to the same dealer but I am NOT happy with this! I like the car and it is still well within the 5 year warranty period so I think a replacement car is in order! How do I get beyond the (non) helpline and the useless dealership!?! Any suggestions would be greatly appreciated.