I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.

After purchasing a new Kia Sport and financing it through the Kia finance I have had one bad experience after another. I set the vehicle up on auto payment and that went fine for 1 month. After 1 month Feb 2016 I received a letter stating the payment was not made. I called and explain to the finance rep that it was set up on auto payment and that I even tried to go online and make the payment and I was not able. After some looking into the matter the rep informed me the car was totaled and they had some sort of insurance hold on it. I told them this was a mistake as the car was not totaled . After verifying insurance etc... they have not been able to successfully release the hold on this vehicle.It is now May 28th and I have called at least 10 times to resolve the issue with them with no success. Just a lot of promises to call me back, to get the issue resolved and still no success. They do not seem to have any clue how to resolve issue from department to department. Now after 3 months they are sending me collection notices and threatening letters. I have consistently attempted to rectify the problem and they are ineffective and lack any sort of resolution capacity. PLEASE KIA get it together. I refuse to pay another dime till I have something in writing stating this situation is your problem. I do not want my credit ruined because you put a hold on my vehicle by mistake. And furthermore what about the other party who totaled their vehicle. What misfortune has KIA perpetrated on them.

I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?

Never buy a Kia!! And if you do expect no help from them on recall parts, Ive spoken to at least 10 people!! Half say one thing. Half say another!! Especially their specialist Jamie, he was horrible, mean in Jan almost!!! Ive been walking for three weeks and cant reach anyone at the dealer. Thats three hours away from me!!!! He acted as if he is the one whos been.

Kias customer service department is the absolute WORST customer service department that I have ever dealt with in my 52 years of living. I paid my car off more than 6 months ago and I have called at least 12 times in the past 4 months seeking assistance but, I have been unable to obtain my title. Every time that you call them, there is a new excuse. First, it was lost in the mail. So, I asked them to provide a duplicate. The next 10 calls I was promised something by mail. Here I am 4+ months later and I have still not received anything from them. Im at my wits end. Do yourself a favor and NEVER deal with this lousy company. If they gave me my next car for free, I would actually tell them to keep it. Thats how angry I am. Im going to call a local TV station in NY and ask them to help me rectify the situation by getting them involved and embarrassing KIA in front of thousands of their viewers. Im not going to get mad, Im going to get even. MORAL OF THE STORY: DO NOT BUY A KIA.

I bought a 2011 Kia Sorento. When I first bought the car, it had an acceleration problem. And now it has an internal engine problem and Kia’s warranty does not want to cover the problem. It is a brand new car. I can’t believe that I bought a Kia and this was going to happen after only 12,000 miles of me driving it. This is too much. It has caused me and my family a whole lot of stress. I can’t believe it. It’s like a nightmare. It’s too much for a single, hard working mom of 5. I believed in Kia and their warranty. I thought about it and what else was going to be better than a 10-year warranty, 100 miles bumper-to-bumper? I guess not.

I bought a 2010 Kia Rio at the end of September. I havent had the car for two full months yet. I only have made one payment on the car. Already, the car needed the breaks and the gas pedal fixed. First, the arm rest was missing and I was told that it would be ordered and be ready in a week. It took them two weeks to get it to me . Now, when I got in my car the other morning, my headlights wouldnt come on at all, only the high beams would work (Remember, I traded in a car that had headlights that did the same thing, thats why I got a new car.) When I turn on the air condition or the heater, the motor vibrates bad. I have spent two days on the phone with Kia, where I bought the car, to see that they get it fixed. I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I cant get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyones head. This is truly **. I regret getting a KIA

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.

My leased Kia had a seized engine THREE weeks ago. Still in shop. No ETA on repair. Kia customer service NON existent to me. Do NOT purchase anything from this company. They do NOT care about consumers.

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

If you are looking for a LOT of car for not as much money, Kia Sorrento is the car to buy. The salespeople were great and the features are some that my sons dont have in their Lexus and Acura high end models.

I bought a car at Car Pros Kia. They never notified me that the car had a recall until I went for my first inspection after 3 months!!! I found out that the car that I bought was a DEMO and they never told me that. They sold it as a new car. I was so stressed out that I did not even see the miles that the car had on until the next day. I took a picture of it -- 75 miles that I did not drive!!! They wrote on my contract 8 miles!!! I trusted them and they took advantage of me. The warranty that I bought was supposed to take care of everything as the lady said from top to bottom, everything and anything and it is not true. My 3rd inspection, I will have to pay more than $400. On top of everything, they are rude. No courtesy at all. I called a sales manager called Rodrigo and he kept repeating that he was busy just because I said that I need to talk to him and he hang up on me!!! The only person that has my respect over there is the driver that took me to IKEA. Getting an attorney!

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

The paint is so cheap! It started peeling 2 years after it came out & months after I bought it! Also, I had to replace tires right away. I heard these are issues with a Kia. I won’t purchase another one.

Im not sure where to start. The customer service department does not care to help at all. I would never recommend a Kia auto to anyone! I gave them every chance to work things out, sent letters, call the BBB and Consumer Affairs, Etc... Still nothing! They just dont care. Look at their Better Business Bureau rating, or google Kia complaints to see what I mean. Dont ever buy one!

Wires burned out without triggering the fuses, following a jump start by AAA on my 2008 Kia Rondo. The Sansone dealership and Kia headquarters are denying warranty coverage despite faulty original wiring and/or fuse box. The wires should not burn out before the fuses are tripped. Without warranty coverage, which the car has for 100,000 miles or 10 years, it would be precarious to order another jump start when the wiring and/or fuse box are faulty.

Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only 3 months after warranty expiration and apparently I am not the only owner this is happening to. Spoke with Palm Kia (the dealer) in Ocala, FL and they will not help me in any way. I am elderly and disabled and purchased because of extended warranty which doesnt mean a thing to them. Also, ABS light continually stays on. I will NEVER, NEVER BUY ANOTHER KIA PRODUCT AND STRONGLY URGE OTHERS TO FOLLOW SUIT.

I took my 2015 Kia Rio into the dealership to have an electrical issue with my front passenger turn signal taken care of and was told that because the headlight assembly was cracked from the INSIDE, it was not covered under warranty. Now, I dont trust these weasels one iota, so I went in and look at this purported damage myself. What I found was a small crack in the plastic INSIDE of a capped off port, alongside a missing turn signal electrical contact.They claim that this damage indicates user fault and isnt covered under warranty. They further explained that because the car has damage on the front bumper (which is actually a minuscule scratch on the right wheel well that doesnt even reach the headlight) this indicates that impact damage was the probable cause. Now tell me, even if I somehow managed to hit something and miraculously avoid any damage to my front bumper or headlight or grill or anything else in the vicinity of the headlight assembly save for the aforementioned tiny scratch, how in the hell would I then have impacted hard enough to crack a tiny piece of plastic nestled deep inside of an assembly?No, the more logical conclusion is that this is a cheap piece of ** part on a cheap piece of ** car that this cheap piece of ** company will do anything to avoid having to own up to and pay for. Id recommend coughing up for a more quality vehicle from a more reputable and consumer friendly automaker. As it has become clear to me, KIA is neither of those things.

KIA has stated that everything refers back to the Owners Manual for everything. However when you buy a vehicle brand new an individual is not given a copy of the owners manual to read prior to buying the vehicle. In trying to get my blown motor covered by the warranty, I have found out that if you do your own oil changes a person is supposed to keep all of their receipts and put them in the manual. Not all people are of the personality to keep all receipts so this is not an excuse for them to deny the coverage of the warranty. I took the vehicle into the dealership because it had a problem in Feb. and they said it was low on oil at that time and that was the problem. Only a vehicle with 28K miles should not be low on oil when the last oil change happened at 24,830. Now at 33K the engine is blown and KIA is refusing to honor the warranty because they are saying it was a lack of maintenance.

I received my 2011 Sorento today, after it being at the dealership for nearly three months. It underwent catastrophic engine failure due to a faulty camshaft causing the engine to seize. We are the second owner and the car was 2000 miles over the used car warranty of 60000 miles - the issues we had were exactly the same as what was noted in a class action suit for earlier models. The dealership was fair, providing us with a loaner car after a month of the car being there (we only have one vehicle). Corporate however was astonishing in its lack of professionalism and dishonesty. Corporate insisted that we have a diagnostic done and that I would not be responsible for it if it showed that we were not at fault, we were not and they did not cover it. They told us and a dealership employee that they would cover half of the engine and labor. They did not and then denied the statement and refused to pull phone tapes that would prove it. I also left over 40 messages for the manager without a single call back. Even the dealership employee said they were notorious for this kind of behavior. Im disappointed and frustrated and urge anyone dealing with corporate to tape their calls as well. Thank you.

I purchased the 2018 Kia Sorento EX 3.3L AWD new in January 2018. I currently have 23k miles on the vehicle now. This vehicle has been one of the best vehicles Ive ever owned, and Ive owned a lot of cars. The AWD system works great, handling is great, power is there when you need it and its comfortable. Every vehicle has its cons, but I find it difficult to find one with the Sorento. I know a few other people who own a Sorento and couldnt be happier with the purchase.The interior has a great feel and well put together, unlike a lot of new vehicles and their cheap composite plastic. The lines are almost seamless. The warranty (10yr/100k) seems great until you read the fine print. A lot of components are dropped off the warranty at certain mileage intervals along the way to the 100k benchmark. I did pay for the better warranty which covers all components to 100k miles, but even then other companies have warranties only going out to 24k to 36k miles, which is convenient to drop the vehicles warranty the moment it leaves new car status.I would recommend this vehicle to anyone thats considering purchasing an mid size SUV. For what you pay its the best bang for the buck. There is a transmission software update available. I brought the vehicle back in at 5600 miles to have it completed. KIA sent a $50 Visa prepaid debit card in the mail due to the inconvenience. Ive never received anything from any other manufacturer for an inconvenience.

This car has been nothing but a headache! For starters, the mileage stated in my sales agreement is about 6,000 less than what was actually on the vehicle at the time of purchase. I didnt catch this discrepancy until about a month later when I brought it in for an oil change. I tried contacting a regional manager, who promised to look into the matter, but continuous staff turnover lead me nowhere and I was very pleased with the vehicle at the time, so I just gave up, which I clearly regret.After about a years time, I needed to replace the battery, which I paid for out of pocket because I was told it was only good for 30,000 miles. I just discovered this is not true and it should be covered for 2 years?! Soon after, my car broke down on Christmas Eve and I was told it was something to do with my fuel injectors. Once that was fixed, it broke down AGAIN a few months later and Kia kept it for weeks trying to figure out the problem. They put in a new computer, and when that didnt work, they replaced the whole transmission. This was covered under warranty.Just last week I was pulling out of a parking lot, and another car was speeding around a corner so I accelerated hard in order to avoid being hit. Then my car just stalled, so I pulled over and tried to restart it. All my warning lights came on and it wouldnt turn over. Also, a bit of smoke was coming from the engine. I had it towed to the dealership, and now they tell me the engine is seized because there was NO oil in the car. I had my oil changed less than 3 months ago, but I am just now due for one based on mileage. No oil lights came on prior to stalling, no signs of oil leaks anywhere, and no noises at all.The repairs are not covered under warranty because I am missing 2 service records, and there are times where I have gone about 1,000 miles over the recommended miles between oil changes (I was told about every 7,500 miles at time of purchase). There are 83,000 miles on the vehicle now, and I am so upside-down in my loan its not even funny.. not to mention I am 8 months pregnant! This car is the biggest regret of my life!

2012 Kia Sorento - My parents bought the Kia brand new. The drivers side seat adjustment contraption has broken twice now! They did replace it the first time for free, but Im not so sure about this time. There needs to be something other than a piece of plastic holding that contraption in place.

2004 Black Pontiac sold car that have been wrecked 4 times and in test, never went down.

KIA agreed to fix my car which is presumably under warranty. We agreed that they will cover the parts and I will cover the labor at $1,250. After doing the repairs, they are now saying that they will not honor the warranty! This is on top of the disappointment I have had with KIA. I still owe $1,661 on the vehicle and I am so frustrated that they are pulling this! I would have never agreed to having them repair the car, had they not agreed to honor the warranty, as I had a mechanic who is willing to do it at a much more reasonable cost!KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!The magnet I just ordered to place on my car is in the shape of a lemon and it reads: Ask Me About My Lemon. Its a KIA, dude! Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Lets boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

I have never experienced customer service this terrible in my entire life. I have been given a defective vehicle, the dealerships wont help me, Kia Corporate wont help me, and I have been try to get someone to look at my car FOR OVER A YEAR!!! This is by far the worst experience when purchasing a car and I was given a lemon. I have kept track of my 2021 Seltos mileage and I get no more than 18 mpg IN A SELTOS!!!! I have made countless attempts to contact KIA for help and they have not once given me any option or even offered to check my car. I have letter and emails and even tried going to the BBB and no one NO ONE has ever bothered to help me.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasnt right so they kept it over night.The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealerships service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

I took my Soul to Kia due to a screeching noise in the front while braking thinking there may be a stone stuck in the pad. Come to find out the rotors had rusted in the front only to the point that they were pitted. I bought the car a few months prior from an independent dealer and the Kia dealer said that the car must have sat for a while but they were not sure. Thus is just conjecture on their part. They said the rotors were not covered because the warranty does not cover rust. They recommended that I call Kia corporate and see if they will make an exception. I called and was treated poorly by Robin, a supervisor, but after an exercise in patience she agreed to escalate the issue to the district service manager. It has been 3 working days and I am still waiting to hear back from them. I had to take it back so they could get pictures of the rotors over the weekend.The funny thing is that rotors on the rear are fine which makes no sense unless poor rotor quality or substandard design with the front brake system. The service department says that the district service manager will likely approve it but it can take another day or two and it will take more time to get the parts in. Meanwhile I am driving a car that the front brakes sound terrible and I feel unsafe driving. Very poor customer service and quality.

I bought a 2011 Kia Rio5 in the spring of 2011 from Kia Sudbury. Since then Ive had nothing but horror from the vehicle and nothing but the same problem over and over again. I spent 24.000 and the car is breaking from new to now with the same continuous problems. Ive had the mechanic at Sudbury Kia dent my car while being serviced and they denied it. Sudbury Kia does not sell the tires for the Car they sold me. They also do not offer wheel alignments which is sad when you want your winter tires out in or your alignment set after they do the inner barring 3 times on the same tire. Even after an alignment at Fountain Tire in Sudbury, My 2011 Kia Rio5 has blown 6 coil packs and a cylinder update from 30000 and till now. New radio 2 weeks after buying the car. Because the button paint cracked all over the deck Ive had the same cobweb in my rpm gauge because Kia Sudbury didnt want to take the dash apart after me just buying the car and noticing it shortly after. My inner barring has blown 3 times on the front passenger side of the car. The car wont stay aligned. Ive had Sudbury Kia Fix the lights in the interior of the car and got oil all over the roof and didnt install the right light and broke the other one and now it hangs there only because the guy couldnt put the light back into the ceiling of the car. The back latch on the car locked up because of a piece of foam Kia seals the back lock with. The foam breaks after a while and gets stuck in the door, leaving you without a rear door.If you boost the car it blows the fuses for the radio and lights, it doesnt start in the cold and if you turn the key every 20 seconds when it doesnt start it will eventually start. When that happened I brought my car to Kia Sudbury and they couldnt help me unless my car didnt start, which it didnt thats why I was bringing it to them, but no help at all. The car is no good on gas. If youre on the highway, the 4th gear stays on too long which leaves you burning gas a lot, the car now is almost finished at 115000. The car is not good and unreliable and costly. Kia damaged my car and didnt help me at all with getting to what was the problem. They just covered it up. My car is now a really loud, misfiring riding pop can that costs a lot.

I have a brand new Kia Sorento 2012. About one month ago, my car suddenly stopped when I stopped at a stop sign. Fortunately, I could restart the engine again. I went to a Kia dealer service center to report it. They could not find any cause. Yesterday, it happened again. My car suddenly stopped when I slowed down and pushed the brake at a stop sign. I am getting scarred about this sudden stop. Anybody knows what causes this problem?

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.

To start my fiance was driving her car and the motor seized on her on a major highway. Called the dealership. They told her the towing company they used was busy so she would have to sit on the side of the road in the summer in Mississippi for 3 hours. I got her car towed to our house from a friend of mine. We finally get Kia to tow the car to the dealership, come to find out there was a recall on the motors for this reason. Never once did we get anything in the mail for it. We got it there Friday morning, here it is Monday afternoon and all they know is what I told them and that is that it needs a new motor. They told us it would be 3 days for the kia tech line to approve the motor. So we are gonna be without a car for 3 days if not longer. I called kia customer service they said the same. After asking for a supervisor they told me that it would take 24 to 48 hours for the supervisor to contact me back. Overall this will be the last kia I ever own. Just a bunch of crooks who messed up and now dont want to pay for it.

So in 2013 I get a brand new Kia Forte EX with 42 on the OD. I’m thinking it’s the stuff blue tooth, power windows, all the goodies including satellite radio. The guys at the dealership told me, after 6months trade it in, I love it so much I didn’t and now I’m stuck with it. Now it’s 2019, since 2015 I’ve been having to change out headlights, brake lights, tail lights, two batteries in 2019, and get this about 6 months ago I started smelling a burning smell, well turns out the backlight in back windshield the bulb to it had exploded and the wire had started to burn. That ain’t even the half of it, since 2016, the lights come on by themselves at night. I picked it up on my house camera I have outside. They just came on, and since 2014 acquiring signal regardless of it being satellite am or fm or a cd. And it don’t stop there, LOL. Omg I could cry and rip my hair out. The speakers go in and out and crackle. The door seals leak. When I turn my steering wheel or put on the turn signal radio acquires signal, cheap interiors that don’t withstand anything. The drivers seat gets hard after a few years too. The lights flicker when I drive sometimes, a big electrical problem... One that goes through the whole car and is a very expensive fix. Oh and wait my shift knob broke. It broke! How does that happen? Cheap paint, this is cheap, an overly cheap car for what they ask for them. When I use my AC, the brakes act like they don’t want to work. I put the car in park once and when I got ready to get out it started to roll back. And guess what the dealership has changed out fuses and harnesses and other stuff re the lights but somehow can’t reproduce the other stuff so I started making videos and keeping the ones from my security system. Even after an oil change I get nasty smells coming into the car. They even changed the filters. I pray my next car won’t be a Kia. And the gas mileage it’s horrible. Don’t fool yourselves.

I was driving into town to get gas before heading to work. I ran out of gas, called my roadside assistance, had them come give me fuel, tried starting it, and the roadside assistance person thought the battery was dead, and put a charger on it, and it still wouldnt start, and was recommended to have it towed, which I did. I called my mechanic at noon, to find out it had no oil, and the engine was seized. When I went to the shop there were no codes that pulled and I had no lights on the dash, no oil light, no check engine, etc. The mechanic actually had to show me where the oil light was, as it is right next to the low fuel light - I would have noticed it. Ive spoken to Kia who says there have been no issues with the 2012 Kia Sorento, but I beg to differ. I believe the sensor or fuse for the oil light had to have been malfunctioning, which led to my vehicle running out of oil, unlike Kia who suggested it was due to negligent maintenance on my part.

My elderly mother has been pressured into buying an extended warranty that she did not need. She already has a 10 year warranty. They sent her card after card, and they called her so many times until she buckled under pressure after being told she had to have it! I am furious. I would say that they have dishonest sales tactics.

Yep, my paperwork from the dealer service center actually says the converter melted. They were unable to explain to me why this may have happened and only stated it was corrected now. Within the first 10 minutes of driving away from the dealership in heavy interstate traffic, I realized that sound was coming from my car. I immediately called the service center back to tell them the car now had engine noise that was not there previously and was told since it was the Friday before Labor Day to bring it back on Tuesday. Jump to Tuesday and after keeping my car all day, the service center decided that I probably needed an oil change even though it wasnt due. They then tried to tell me the technician recognized an 80% improvement in engine noise after the oil change was completed when there was no change in engine noise. After making yet another appointment with the dealer service center, I am informed that when the catalytic converter melted, debris was probably sucked up into the engine (which has less than 20k miles at this point) and they might be able to fix it or it may have to be replaced. Oh - but come and get my car and dont come back until I can provide them with service records showing that I have had the two required oil changes which were not performed by them. I am scanning and sending information that was requested yesterday today in hopes of..... I dont know what. I dont want to pay five more years on a car that has already been to the dealer going on five times (two by tow).

I purchased a used 2016 Kia Sorento fully loaded SXL (Highest trim, original MSRP of $43,000) for $27,000 + TAX/FEE with just under 40,000 miles on it in 2017. I had the car shipped to me from Gary Rome KIA in ENFIELD, CT (Never do business with this dealership. They are dishonest). I live in TN and they shipped the car down to me after a brief negotiation of price over the phone. From the moment the car was delivered to me I had several issues that the KIA dealership that sold me the car should have taken care of. 1. The panoramic moonroof was sticking and wouldnt close properly. 2. The car had tires on it OLDER THAN THE SUV ITSELF! 3. The tailgate was sticking and not opening properly.4. The keyless entry and automatic tailgate opening both did not work properly (Less than 60% success on keyless entry, 90%+ failure on tailgate feature). 5. The car was delivered with only ONE key fob (Promised two, never made good on it. Thats $200). 6. The exhaust system on the SUV had a catastrophic failure resulting in complete loss of engine power and leaving me without a car for over a week while car was at local dealer being repaired under warranty. All these issues in a $40k SUV that was under 40k miles and about a year old.Despite all these issues, the warranty covered fixing the exhaust (Melted catalytic converter), fixing the moonroof (Lubrication added and hardware adjustments), and a temporary fix on the tailgate sticking (Anti-Stick coating applied. Didnt help for long. Problem returned within a month). The dealer never acknowledged the keyless entry had any issue telling me I had to physically remove the key from my pocket for it to work properly. This defeats the entire purpose of KEYLESS entry. This is 100% unacceptable and they know it. Despite all these issues upfront, I enjoyed the value of the features in the car and wanted to keep it. I kept it for about year and traded it in 2018 for a Lexus (Ive never had a single poor experience with Lexus. They are worth every extra penny and their keyless entry JUST WORK!).For those considering buying a KIA here are some PROS and CONS based from my experiences with the product and company. PROS. 1. They honored warranty work. Never cost me anything other than inconvenience and time. 2. Cars come with high end features for less cost. 3. Buying a used KIA is very attractive from a price/value perspective. 4. Quality of KIA has improved dramatically over the years.CONS. 1. Car had tons of issues, some of which like the keyless entry that KIA refused to acknowledge were issues. 2. KIA vehicles DEPRECIATE LIKE A LEAD BALLOON. NEVER buy a brand new KIA. Youll get taken to the cleaners on your trade or when you decide to sell. Even if you buy used, the trade/value of their vehicles are TERRIBLE! Having owned the 2016 KIA Sorento for about a year and getting the mileage up to 60k miles, I was offered anywhere from 20-22k in trade AT A KIA DEALERSHIP! A Ford dealer offered me $23.8k. I paid $27k. Car dropped between 3.2-7k in value in 20k miles/1 year. Seriously? Even the KIA dealerships dont want their product back. Very disappointed in value retention of product. Some dealerships didnt even want to offer anything because of the KIA name. Maybe I just got unlucky and was delivered a LEMON. However I dont give KIA a pass for this since I purchased a practically brand new car from THEIR FRANCHISED DEALERSHIP and was delivered an absolute piece of garbage. I purchase a new 1-3 year old used car (Normally off lease) about every 1-3 years. I favor high end luxury cars in the price range of $30-40k. There are three car manufacturers I will never buy from again. BMW (These cars are fun to drive but absolutely trash and maintenance and repairs will eat you alive). KIA (These cars on the surface appear to be great values but you get what you pay for). Mitsubishi (My first car was a Galant. Head gasket blew up at 60k miles. Car was babied and I expected to get many more years of life out of it. This happened when I was just out of college.) Congratulations KIA. You made the list. Ill never buy your brand again because of the terrible experience and product you delivered.

I have received my 2nd safety recall on my 2010 KIA Soul which I bought brand new at Terry Reid KIA in Cartersville, GA. I had to relocate to Green Valley, AZ in 7/13 to come under the treatment of a highly specialized physician after becoming extremely ill as I was unknowingly put into a hazardous toxic mold environment at a resort which we eventually found behind all the wallpapered areas -- this facility had been infested with this toxic molds, come to find out, for years with no action being taken. I am now multi-chemically sensitive and cannot be in any dealerships where there are smells and odors as it will complicate my situation even further. I was just directly exposed to poisonous pesticides at my complex as management did not put up advance warnings as to when these would be used around my building and have been extremely ill as a result. I have a KIA Soul which must be repaired and am unable to get it to the closest dealership (over 1 hr one-way from me) due to my health conditions, and this will take at least 3 hours to repair. I have emailed KIA Consumer Services to get my car towed into Jim Click KIA in Tucson to get this unsafe situation fixed. I would have to stay with my vehicle in an environment that I cannot be in as this is being repaired; no one to pick me up here, etc. So, we will wait and see what KIA will do to help me with this dilemma.

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

After purchasing 40k car, I did not receive customer service that I expected. My concerns (edge guards) were ignored by service three times, sales manager failed to make sure all my issues were settled. My new car experience was ruined, and I still feel unappreciated.

Well I bought a 2014 Sorento and it has died on me 3 times. The 1st time the memory board went the 2nd day I had it. They fixed it. 2nd time the battery went. They replaced it. Well today 4/17 I went to start my car and is dead again, unknown why. We called to have Kia to come tow and speak to a sales manager cause the service department was closed as per secretary. She advised speak to a sales manager, left message, didnt get a call back. Called again and was told only one manager and we would have to wait until 4/18 to speak with someone. In the meantime I dont have a car and I have a disabled five year old with health problems and spends a lot of time in the hospital. What am I to do if something happens? Call a cab, better yet. Every month I go to Boston Massachusetts to Boston Childrens hospital. What if this happened going there and I was stuck. This would be a huge health risk. I want a new car. This is ridiculous!!

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

As I said, I am 38, I have five kids, am a retired army vet and between those two things, I dont expect two many surprises to come my way that I havent seen before. I live in Mass, so I needed a car that could handle the weather and give me the room with safety I needed. I bought a black 2014 soul with 25 miles on it. We all remember the Kias when we were young. Not good cars at all. But now, I dont know any other. The soul has an unbelievable solid engine. It rides smooth, its amazing the space Inside. It is loaded! I bought this car brand new for around $10,000, below any car brand new with all these options. We have been hit with the worst snow since 1978, my car hasnt gotten stuck once. I see range rovers explores, etc. on the side of the highway. But not Penelope, my kids named her. Boiled down, if and when I need a new car, I will definitely buy a Kia. Its the most reliable, gas efficient, safe, and family and pocket friendly car on the market! Thank you Kia.

I have a Kia Sedona Van. Every 90 days, both of the head lights blow out at same time while driving 55 mph on a highway. I have contacted the Kia Dealers and Kia Corporation many times already but they cannot do anything or mainly they will not do anything! The bulbs are Sylvania and were installed correctly, with clean sanitary gloves not touched by the skin or hands!

I went to Kia in Chester, VA after receiving a letter in the mail stating there was a recall on my 2011 Kia Sedona airbags sensor. I was also referred from a mechanic shop who performed a yearly state inspections. I brought my vehicle to Kia maintenance for the recall and they ran a diagnostic on my Sedona. The maintenance person came to after running the diagnostic to explain that my vehicle was not having any issues from the recall and I was then charged $110 diagnostic fee. I really really believe that Kia is running a scam on this by bringing customers in with a recall warning and then charge the customer a diagnostic fee. Kia has lost my business and I will be telling everyone to stay from any Kia product.

I purchased new 2011 KIA Sorento in May 2010. Immediately, I began having issues with the sunroof vibrating and the fuel cover not opening when pushing the button on the driver door. In one instance, I was completely on empty at a desolate gas station and had to get my two-year-old out of the car seat to have her push the button while I pulled the cover open. In the spring of 2012, the transmission started shifting hard or not shifting at all. When the transmission does not shift out of gears, I shut down the vehicle and restart, at which point the problem goes away for the meantime. I took it to the dealer several times and they did not detect a problem. I was later told by the service writer that another woman did come in with the same issue, but their electronic printout says all was okay when hooking up the car to check electronics. I told them it was most likely an electrical problem, possibly a short, and the service man said that would take them forever to check. Service writer then asked if I would give them all high marks when I receive my visit survey; otherwise, he would get a call for anything but the highest of ratings. I continued to have rough shifting issues and the dashboard does not show the gear when this occurs now. In late summer of 2012, the vehicle would not turn on at all. It was getting a jump start several times a week. I had the two-year-old battery replaced per their request. I still believe the issues stem from something greater. The driver side window is touchy and does not go up at various times. I have been caught by sudden rain several times with the window unable to go up. Beginning in Nov. 2012, the brake would not engage and the push button start wont either. I got to turn it on after three times 60 seconds of holding down brake and push start. I have made multiple phone calls and many visits to the service dept. of the dealership with no resolutions.

I bought a Cadenza 2011 (brand new) from Saudi Arabia, Dammam branch. Vehicle VIN no: **. The car makes very strong sound when I just run the engine on. It is strong enough to shake the car. Anyway, the car was checked by the KIA agency in Dammam more than 8 times, due to the regular checking every 5,000 km and other checking for the particular defect as well. They promised me after every check that theyll fix the damage, but actually it is not fixed yet. I ask you, as you are the main center to deal with and stop them giving bad picture about KIA product by manipulating with their customers. I need the car to be fixed, if it is fixable or changed with a new one if it is manufacturers defect, as soon as I will not be forced to complain at the costumer production affairs or complaining on the daily newspaper. I appreciate your cooperation and thank you in advice for your quick reaction.

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.

I bought my KIA Sorento 2012 as a new vehicle, and have had way many problems than normally expected for the past few years, including safety problems. Car stopping suddenly on the road is a horrible experience with the family on-board, but it has happened twice even after their fix (First in 2014, Second in 2016). Major problems (Safety issue): Car became disabled while running on a high speed limit busy road in 2014. Dealership found an alternator failure and they replaced it. Car became disabled again while running on a road at night last Friday (February 26, 2016). The exact same symptoms as before; LED indicators began malfunctioning, accelerator stopped working, and Car lost its power while running.Other problems (Non-Safety issue): Battery replace twice with bad cells found. (Car keeps causing the battery to die.) Passenger power car seat stopped operating twice. Navigation keeps resetting (deleting all the saved addresses and settings). LED light indicators malfunctioning or stuck. Car is inherently bad or has some root causes for the problems, and so needs a more fundamental solution rather than fixing locally. This car is potentially very dangerous as the same safety problems keep breaking out, but KIA (Dealership, Headquarter) simply follow the warranty manual with the repeated problems.I asked KIA to either replace the car or replace the electrical engine board, but they refused. All Im asking is being able to drive the car with enough confidence that it wont stop on the road (and expose my family to a dangerous situation). Again, car being stopped twice suddenly on the road is a horrible experience, and KIA should deal with the issue more than just warranty, as there may be the same problems with their other cars.

I bought a used 2010 Kia Soul on August 16, 2012; with 60,000-mile warranty. I thought I would be covered for equipment-related vehicle breakdowns. Two days later, on August 18, 2012, which was a Saturday, the car would not start. It was in the afternoon outside a store in the rain. After calling the local Kia dealership, it was expeditiously towed to that dealership. I rented a car and went about my business, hoping that everything would be covered under the excellent warranty. It turned out to be the battery. It was replaced for this dealer, but as a maintenance issue, I had to pay for it. During this process, I was told that the Arizona heat is hard on batteries. This being the case, I believe that Kia policies be changed, and customer not be sent out with an unwarranted battery. To me, it reflects badly on Tempe Kia and Kia as a whole. Another issue is covered in another complaint.

Well the only thing I have to say is my tires are going to have be replaced already and I have only had the car for nearly 3 yrs this Dec so why do the tires wear out so fast? I had rotated like I supposed too, dont understand that. So sorry for the complaint thanks.

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

I have a 2015 Kia K 900. It was 8 months since I purchased from Kia Escondido, I had about 5k miles on it when I was hit on the driver side at the rear quarter panel/back passenger door. I was pushed into a center divide and my entire front Qtr Panel and front end was demolished. NOT 1 AIRBAG DEPLOYED!! I called Kia and their engineers went out to study/test/read the circuit board to get all logistics at time of impact. They went to investigate the car more than once (car was at the auto body shop) and Kia would not release the car to been inspected by my Mercury Insurance to assess damage. The car sat at Tag Collision center for 51 days before they let Mercury assess the damage. The car was totaled out by Mercury and the engineers from Kia said that the airbags did not deploy because there were not enough factors involved for them to deploy. I personally was more concerned that considering where and how I was hit that if I had passengers in the back seat that there would have been skulls hitting the door window (place of impact). I figured that Kia would want to know in case they needed to do a recall on the K 900s to protect lives in future accidents. Kia did not allow me to see the report or tell me exactly what factors were involved to as why the airbags did not deploy. But the whole thing raised a red flag when they kept telling Mercury that the car was not ready to be inspected??? Im just a puzzled and concerned consumer who received no answers but instead a big storage bill from Tag Collision, no thanks to Kias control of when Mercury Insurance could do their job in a timely manner. Kia offered to sell me another K 900 but I just cant considering I would not feel safe or maybe be as lucky to escape injury if I were to get into another accident where if the airbags did not deploy and was extremely hurt instead of protected. This is for Kia to take notice and for there to be a record that Kia not only knew of this airbag situation but that there was an investigation done and a report on file (just in case there are future issues with consumers regarding this topic).

Worse car (Kia Rio) ever to buy. Anyone thinking of buying a Kia... DONT. Worse customer service, cheap cars. Bought mine in 2003 after 120,000 kms needs a new Transmission. Door locks are faulty and should be recalled. I have had problems yearly with brakes. I wish there would be a lawyer doing a class action lawsuit against Kia for ripping off so many people.

Not happy with 2015 SUV Sorento. Has heated seats but no Automatic lights - was not told about this.

The car was sitting in my daughters driveway. When she went out to leave her house she got in and prior to starting the car she heard a large bang and then the left front tire went flat within seconds. AMA were called to attend and replace the tire with the spare. The AMA towing operator was unable to remove the tire as the exploded spring portion was embedded in the sidewall of the tire. The car was towed to Big O Tires in Westbank BC where they removed the tire and discovered the coil spring sticking through the tire. Thank God for BIG O as Kia would not do a thing.The car is 2010 and was out of warranty and although the part failed in a very premature period the KIA people were impossible to deal with. They said I could send the car to them and they would replace the springs at a cost of approx $860.00. There is no way I could even consider sending the car to them as they were not even concerned about the potential for injury or death relating to an in motion failure of this nature. There is no way that this is the first failure of this kind for them and for me to allow them to replace the springs with a product that displayed this type of failure was not going to happen. Bottom line DONT BUY A KIA. They are rude and dont care enough to address serious problems that could have cost my daughter her life. There will never be another KIA in our household and hope others will follow. My daughter had just moved to Kelowna to attend school and thankfully the spring did not fail while going through the mountains.

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

Kia finally accepts responsibility for their engine failures!!! Only took them a few years! Now all those owners who paid out of pocket can be reimbursed. All the owners who are paying for a car they cant drive because they couldnt afford the $8-10k cost can finally get their car fixed. Not everyone got lucky and was able to produce every oil change receipt and was covered under warranty as I was. Never mind putting millions of peoples LIVES AT RISK due to sudden engine failures at high speeds. Never mind all the time and money lost to missing work, paying for rental cars, and NEVER MIND THE DIMINISHED VALUE OF THESE CARS!

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

Multiple Issues on 2004 Sedona - Lets see where to begin. I bought it new for $15k. Well equipped with lots of stuff standard. I suppose this lures most people in along with the 100k warranty. Within the first 1,000 miles, the starter went out. Infamous brake issues started around 12k. We have replaced the rotors on it three times and getting ready to do the 4th set this week. The vehicle currently has 100,600 miles. The AC capacitor went out at 59k, just under the 60k bumper to bumper expiring, so we got that repaired for nothing. The starter went out again around 70k and that cost $300.00. Wheel bearing have been replaced. A compressor went out around 80k and that cost $400.00. The climate control distribution doors dont open, so air barely blows into the compartment. Rear climate control hasnt worked for years. The coolant lines that run back to the rear unit literally rusted through and the mechanic had to plug the lines and route it so rear climate control isnt even possible. The rear brakes didnt seem to be working, so I took it to a mechanic who pulled the drums and said the shoes hardly looked worn and that the entire rear system had probably been hung up/frozen for years. He tried to free them up and thought he did, but I still dont think they are engaging. Thermostat has been replaced 2 or 3 times and I believe the water pump once. Its very heavy and gets terrible gas mileage, 18-20 miles/gal. I will say, knock on wood, that so far, the drive train has been solid. We have taken it on several long distance trips and have been very fortunate to have not had any problems on the road other than wondering if the brakes would fail at any moment, sweating in the backseats and hoping it wouldnt overheat. Other than that, it has been great!

I bought a 2011 Kia Optima. Loved my car. One day motor locked up. I took to a dealership because I had the recall letter on the motor. As I was dealing with Kia the dealership had car towed. I never received a letter and when I called to check on the car they told me it was towed but dont remember who towed the car. When I finally found my car it had done gained storage of 10,000.00. Are you ** serious? Now I am out a vehicle. Kia sucks and I swear I will never deal with them again and will talk anyone out of buying a vehicle from them.

After going over all the terms and conditions of the sales price and trade in which was written on scrap paper, I went into the room to sign all the papers that were ready to sign in which I did, only to find out mostly everything was changed. Thankfully, my mother was present and what we were told was not what the contract said. They increased the sales price instead of giving me the ext warranty they charged me. They also added a second warranty of $2,000 and the total warranty charged was $3,795.00. Right after signing, the sales person came in and folded all the papers so I could not even look them over.

My Kia Optima that my son bought brand new in 2013 only has 45,000 miles. I co-signed for it. He is 27 years old and raises his want 4-year-old son, living check to check. Today they told me they want $8,000 dollars for new motor. They want 9 receipts for oil changes. He took it to Gateway Kia where he bought it in September 2013 to get inspected. Previously he took it to Jiffy Lube for oil changes. Everything was great with inspection with Kia & they changed oil also. Its a far ride for him to take it there so he went to Jiffy Lube 2 more times. He has receipt from Jiffy Lube from September 2015 that we just looked at closely last night and noticed they put wrong oil in the car.I dont know if this caused it but they dont care. They want 9 receipts. 1 receipt for every 5,000 miles. He still had 3 more years to make $500. Payments. He doesnt have 9 receipts. He is going to lose his job cause he needs his car. Its day before holidays & our lives feel like they were turned upside down. He cant afford to get motor. Have no idea what to do. Kia just says the car was neglected. Its not fair! I cant stop crying! I am his mother. How can this happen to a car this new! I cant even talk about it anymore cause I feel sick.

I tried to use it for a flat tire after working late. New cars dont have a spare. They were only going to take my car to a location in the county where I work leaving me stuck with no way to get home or to get my car. A coworker said I could still drive home. I decided not to use Kia, drove home, put air in the tire at a gas station the next morning and went to a tire store to get it repaired.

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

My wife was in an accident on Monday, 10/31/11 on Hwy 741 and her car was totaled out. My wife has developed pain in her neck and back area, now her chest. During this accident, none of the airbags deployed at all. We had a wrecker driver take our car to a body shop in Forney, Texas and the manager showed us 5 other cars that were Kia that had the same problem to where the airbags havent deployed. Is this a defect in the system? My wife could have been in a very serious situation or even killed in this accident. We put our trust in these cars when we purchased them from the dealerships and later we found out that they are not working properly.

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

I purchased my Kia Soul in 2015 at Kia Of Asheville in February of 2015. I havent had any problems until this morning. I was coming back from vacation & I was an hour away from home. While going up a mountain, all of a sudden my clutch started shifting on its own without me even putting the clutch in (The engine light didnt come on either) then there was a strong burning rubber smell in the car so I pulled over turned off my car & turn the hazard lights on and called my mother-in-law. A few minutes into our conversation my hazard lights died and I could not start the car. I called Kia roadside assistance and they came and picked me up and took me to the Kia dealership where I purchased my vehicle in 2015.I have been driving manual transmissions for more than 20 years, my last vehicle the clutch lasted almost 6 years before needing replaced. I have never had my clutch and battery go out at the same time. Kia of Asheville is saying that its not covered under Warranty but they need to get into the transmission to know for sure which will cost more money! They called me back with a worse scenario cost of $1500 unless its caused by something under the warranty. But Why would I buy a battery from Kia if this one only lasted a little over two years? And what about the clutch!? Theres only 50,000 miles on my car & my clutch should of lasted at least 100,000. I know a clutch is a wearable part but its strange that the battery and clutch went out at the same time because theyre two separate entities.I think theres something else going on and Im afraid Kia is going to say the Warranty is not going to cover this. Has anyone else had this problem? Im reading all the horror stories about Kia and its got me convinced that I wont buy another Kia. I found out Kia & Honda have a lawsuit against them for the type of wiring they use. Did I make a mistake in buying my car?

I actually have not had a problem with my 2016 Kia Sorrento. It now has 40K miles and it has been relatively trouble free. Dealership was good and provided good service. Not so with Kia customer service. I exercised my purchase option over 50 days ago and have struggled getting a title from them or getting any assistance with temporary tags as the old tags expired. For anyone exercising your option to purchase make sure you do it through your dealership and not directly with Kia as they are completely inept and not helpful.

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.

My elderly grandparents KIA Rondo just threw the connecting rods at 123,000 kms. Garage said its the 7th KIA they have had in within a year with similar low kilometer shot engines. Contacted KIA customer relations to see if this is a known flaw and all they had to say (paraphrased) was you had a warranty for 100,000 kms, so we fulfilled our obligations. Has anyone else had a car that was essentially useless after only 120,000 kms? Looks like I am headed back to the domestics, I cant fathom wasting money on a new car that will be useless that fast.

From the minute we signed the lease on our Kia, weve had nothing but trouble with customer service. The car itself has functioned just fine, however, there were numerous issues starting from dishonest salesmen misrepresenting car features (which I luckily caught during lease signing, which made it a 6-hour ordeal). I suspect they intentionally delayed the lease revisions so we felt we had already invested too much time to leave. I wish we had just left and gone elsewhere. Once we took the car home, the sales manager called to let me know they had accidentally leased me the wrong car, and that they were getting an identical replacement for me. At which point I had to re-sign all of the lease documents two days later. While this may be dealership-specific (Casey Kia of Newport News), issues with customer service seemed to be prevalent throughout the organization. Employees have no accountability and make no effort to troubleshoot or find a solution. At the end of our lease, we bought out the vehicle. We paid online in-full and faxed the odometer statement. Though after 6 weeks, they said they didnt receive the fax, so we re-sent it. Still nothing. After my third call and demanding to speak to a supervisor, they *finally* offered me an esign option via email (despite having been told there was no email option on previous phone calls). I am hopeful that the esigned doc goes through, as our vehicle registration needs to be renewed, and Kia wont release the title without it (though they were happy to take our money). If there were issues with our documentation, a customer service team member should have reached out promptly instead of waiting for us to discover the delay. I am very glad that I will no longer have to deal with Kia going forward, and I will definitely be purchasing a different brand of vehicle when it comes time for the next one.

The passenger light would remain at the on position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a lumbar support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

Blown motor at 89,000 miles - Engines started burning oil all of a sudden. Dealer says it needs a new engine for $5k. I cant afford it. This car is driven by a grandma and this should not happen. Many other Kia models and years have similar problems and theyre covered by a recall. Why not mine?

My husband was driving to town this past Sat. He lost control of the steering and brakes. We had a mechanic take a look. The crankshaft bolt broke and the pin sheared off. So we have had this Kia for 10 months. Paid almost $13,000 for it. It had 68,000 miles. It has almost 79,000 now. The mechanic said that the pin should have lasted the life of the Kia. So I go to a United States Government web site and am horrified. There are 5 recalls, and 12 suggested service calls for repair of parts that should last the life of the vehicle. Some of the repairs state that this default could cause serious accidents. Then on further investigation I find out there is a civil suit against Kia. There are 1,000s of people experiencing this problem. The real problem is that the gear behind the harmonic stabilizer was engineered wrong. Its too heavy. So even if you get the crankshaft pin replaced it happens again. The Govt. site is Odi.nhtsa.gov and I also found info at other credited web site and by reading the class action suit, Robinson et al v. Kia Motors Inc et al., case # 13-cv-00006 US District Court, type that into the tool bar. I have tried to contact Kia at 1800-333-4542, 1800-225-3193. I have emailed Greg **, Director of Regional Affairs at ** and Kia USA. My Kia is not safe to drive. It is alleged that Kia has known about these engineering defects for a long time. Its a lot to digest. I am heartbroken and with no funds to repair this Kia. I pay for a Kia Sorento that is unsafe to drive. When the crankshaft pin broke, it did damage to the belts, harmonic balancer, gear behind harmonic balancer. The cotter pin that sheared off as well, the oil pan seal. Wow, but I feel fortunate that no one was physically hurt. Maybe Consumer Affairs should do an article about this. 1,000s of Consumers are affected. Will it take fatalities for someone to address this?

Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.

The sub frame collapsed and the axle snapped while she was driving. The front tire was forced into the bumper of the car damaging the tire along with the fender. Upon research a sub frame recall SC075.a rep. It took over 3 weeks to get approval for the recall repair, then another 10 days to get all of the proper paperwork completed and the car was towed to a local dealership by Kia for the repair. Parts were ordered repair completed about 10 more days. When the recall was finished, we were told the car needed additional repairs we were overcharged by about $350 by the dealership. Per advice of our family mechanic we arranged to have the car towed by AAA to his garage. I arrived at the dealership to find that the tire and the damage to the body of the car had not been fixed. In addition, the car had been sideswiped! The passenger side door, rear view mirror all damaged. Dealer says it arrived that way blaming the tow truck contracted by Kia did the damage. I dont know if it was the tow truck or our local dealership caused the damage. When our mechanic did the repairs he noticed the dealership never screwed on the bolts that hold in the sub fame. I was told to send pictures to KIA National Services. I sent the requested pictures with no response. Two weeks have passed no response.

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.

Yes, these cars have problems and they can be extremely expensive to repair at times, but I am a fan of the Sorento. I would not want to break the bank getting one because of the experience my mother had. She had to replace the transfer case at $140,000 for $4500, which was about equal to the value of the car. So she bought a Honda, sold me the Sorento and I had it fixed. Ive had a 3000 watt aftermarket stereo with just an interstate battery and the stock alternator, no problems. The white 03 Sorento is customized with double tinted windows, removed emblems, stock wheels and door handles painted black, headlights and tail lights tinted black, and aftermarket grille without the Kia symbol. People mistake it for a Mercedes all the time. Satisfied, but Id never buy one off the lot. Id get another high mileage one.

The car drives good. It has been a pleasure to drive the Kia. I love how spacious it is, it gets good gas mileage on the road. My car is gold. I bought the car used. It was a good price for it. Its a Kia Sorento LX 2008. It only had 79 thousand miles on it when I bought it.

Car caught on fire from the rear. Fire department called to location of the car fire. Indianapolis police officer left my daughter on 465 to walk home to Carmel.

I hate your pornographic commercials. Have you no shame? Do you not know that young children are watching television? Its offensive, degrading to women and just adds to all the other garbage that is on TV. You must be pretty desperate and feel like your product cant sell itself, resorting to such offensive tactics. I will never consider buying a Kia or Hyundai, just the name alone conjures up negativity in my mind!

KIA step up and honored the engine replacement. They stated they were going to do this as a good will gesture. I thank them for their reconsideration and glad to see they recognize loyalty.

I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last week it started blowing white smoke out of the tailpipe. I checked the oil, which was fine, and then called and made an appointment at the dealership since it is under warranty. I took it in yesterday only to be told that the engine was ready to blow. I thought my day couldnt get any worse until the Kia rep told me that I needed to gather up all of my receipts and that of all maintenance reports on my vehicle. It would then be submitted to Kia to see if it met their approval for their warranty. This would have been fine except for the fact that the service person told me that if I ever went over 3500 miles in between changes they would decline the warranty. I have completed oil changes at home and the service person said that would be fine except that I have to prove that it was for the Kia. Now, there was no indicator light that ever came on in this vehicle. I have faithfully changed or had changed my oil and again NO INDICATOR light came on that anything was wrong. Basically I was told good luck in getting it fixed. I have read the other complaints and it seems like I am not the only one. I owe 26000.00 on this vehicle and they said that if (when) Kia declines the work then they will be happy to replace my engine for the price of $5000.00-$6000.00. Even if I didnt complete the oil changes that I did a BRAND NEW car should not have a blown engine in 48000 miles.After speaking with their rep it was made very clear to me that they are going to decline anything that I give them. When I asked about it being a Kia issue that the indicator lights werent on I was told Well I dont know why they didnt come on and Slug in the tank means oil leak I stated to the rep that if the seals leaked because of a problem with their motor that would also cause slug in tank too right? The guy told me You would have to prove that. I will never buy another Kia. Their warranty sounds good but is full of loopholes to make a customer believe that they are getting amazing coverage when what it really is is a way to screw people out their money, their car, and their wellbeing.

Kia Stingers have faulty brake rotors, this is a known issue and a quick Google search for stinger rotor problems will confirm this statement. My rotors have been pulsating since about week one of ownership. Kia will not resurface or replace the rotors that I have have been fighting to have fixed for about 9 months now because I have since installed aftermarket wheels and tires. What a joke, any excuse they can use to get out of covering their faulty products. Will not be buying another Kia, ever.

I have a 2013 Kia Soul. I am on my third battery. Kia says there is nothing wrong. Just bad batteries. I dont have any confidence in this car anymore. Kia will not do anything for me.

2016 Kia Sorento - I purchased new and have less than 5000 miles. The rear lift gate opens randomly. Press unlock, up comes the gate. Car unlocked? Open door and up comes the gate. Took it to the dealer and problem would not replicate. Anyone else have this issue?

Less than impressed with this company and severely aggravated and disgusted. The Kia experience in general has really gone downhill in the past 10 years, but after my last purchase, it will be my last and I wish I could go back in time. From sales to service to Kias consumer affairs, everyone dropped the ball and rate a huge FAIL.Kia Consumer Affairs used to be a last line of sanity and a place to go where you could get help; now theyre just people who act like they are doing something, but ultimately just ignore you and never follow up or follow through. As others have said, watch the numbers closely in Finance because they will try to add things without asking. My last experience turned me so sour Ill probably get rid of this brand new 2021 car that is riddled with computer bugs and subpar paint before its even six months old. The car will start falling apart after the first year anyway. Terrible company with a terrible internal culture in how they deal with customers and they are turning out cheap vehicles.

This car, Kia Sorento, car rides good, good on gas, reliable, comfortable, nice salesperson, service was great. Fits my needs and overall design. The color and options were easy to choose from. All and all a great car to drive.

Too many mechanical problems: lights turn on by themselves, tires losing air, tire was plugged and said I had it plugged when it was the same tire from when I got the car new off the lot. Swift gear broke and I was told it was a sticky substance inside of it. Now headlights stop working out of nowhere.

The check engine came on, so I took to it Kia/Carson on Thursday. I was advised on Friday that the catalytic converter is bad. Needed my service records in order to see if they will cover. The car has only 66,474 miles and should be covered under Federal Emissions Warranty. When I called to confirm what code was coming up, they advised P0430. It is now the following Wednesday and are denying because I cannot provide further service records. Now, they are telling me that other codes came up which I believe they are reading those same codes that was on my last service record provided only 2,000 miles earlier. My husband went into the dealer to talk to the service manager and he decided not to get off his phone call and come out of his office to meet and discuss. He has still not returned our calls. This is not the first issue I have had with my car. I will never buy a Kia again, nor should anyone else. They do not stand behind their product and are not consumer friendly. I’m a very dissatisfied consumer.

I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.

Last July we bought a new 2014 Sorento LX. Its a great vehicle, we love it except for one thing, the AM part of the radio sounds terrible. Its so fuzzy, raspy, its difficult to listen to. Ive taken it back to the dealer 3 times for service. The radio has been swapped out along with some circuit board at the base of the antenna. No change. Does anyone else have this problem? Is there a fix for it?

I have the KIA K900 year 2015. I have a recurring event my car tries to EAT me. Really I mean just that. To understand this let me let you know that this car is totally computer controlled. Everything is controlled by the onboard computer. There is no manual levers to work with. E Brake is computer controlled, shifting, starting, running, lighting, air conditioning and also the steering is drive by wire. So with that information here is how my car tries to eat me. I get into the car and put on my seat belt and step on the brake pedal and press the start button and my seat moves very fast all the way forward so much that I cannot move anything. Real, leg under the dash pressed hard into the dash well and the seat with not stop until it get where it wants to go then it stops moving.Now this is the terrorizing part. I cannot move the seat anywhere. It will not move back or anything at all. Now this is scary to me because I am thinking, Hey I am pressed hard against the steering wheel airbag if it goes off I am a dead man. I am a man with a disability and trying to get out of this was impossible. I had the police and fire to come help me and the fireman were able to twist me out of the car like a corkscrew. After this happen I had it towed to KIA Place I got it from and they worked on it and could not find anything wrong so to maybe fix this they did a complete computer reinstall of my car. Well this car eating me thing happened four more time and then the scariest thing happen. My car while I was drive down the road next to Safeway ate me. I could not move my feet to step on the brake and the right foot was on the gas pedal which I move sideways to prevent me from pressing on the gas. But the worst was I could not control the car because I was pressed so hard against the steering wheel I could not turn it but very little. Visions of hitting anything and having the airbag go off was scary. Of course this end ok, the fire department and police are the greatest and best people around. I was pulled from the vehicle again and the car when to KIA car company again. The company was really mad about this because my car tried to eat the service manager also. But KIA in the sky said not to repair it because they could not replicate the error. Now this top of the Line KIA Motors vehicle The all great K900 sit on the side of the road. I will never drive it again and the car company that I got it from understands but cannot help me and still to date KIA Motor in the sky will not make good on this car. Microsoft who programmed the car computer system says it is a defective BIO somethinga majiggy they are EPOMS thingies. But KIA Motors in the sky will not authorize a replacement of the computer thingy... I will never own another KIA Motors car at all.

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but lets scale back on the advertisements or get another spokesperson.

Kia knows that 2012-2014 models have an engine problem that requires a whole new engine (connecting rods). They only cover this for 1st owners and will extend the coverage for 2.4L, 4 cylinder engines. So Im basically screwed because mine is a V6 and I am a second owner (cost $7K). Even though it is the exact same problem with the engine. I bought my car at CarMax with only 11,000 miles on it. You shouldnt have to replace your whole engine at 65,000 miles! I WILL NEVER BUY OR RECOMMEND A KIA TO ANYONE! I even asked one of the main Kia service managers in my area about this and he agreed that he wouldnt buy one. Gee, what does this say about the company. I have called customer service and they could care less. I would at least expect a massive deal on the service at least. What is also scary, is that Ive been told and also seen reports that these Kia engines can just stop working while you are driving! The dealer here even told me it would be best not to drive it! Talk about being in a lurch-who can do that?? WARNING-DO NOT BUY A KIA!!!

Im being forced into getting a car loan. First off I was okay with the deal and signed the contract you know traditional deal I drove home. I got a letter in the mail stating I had to return it at their expense. I was all up for it since I felt they lied on the terms of the contract to me verbally. So they instead told me to come in to sign a 2nd contract, I refused to and they pushed to get the first contract financed. This was after I left the car there and had told them I did not want this deal and their business anymore. I went back and forth between the dealership Rally Kia in Palmdale, Kia consumer affairs, and Kia financial trying to get this straightened out but they were persistent on making me take all the blame.

Theres an oil leakage at the rear of the oil pan, and it started at about 1,800 miles. I had the vehicle back for three times already, and the problem is still not alleviated. The car has just 7,000 miles on it. I havent heard from KIA for about two weeks after an official contacted me via email.