Bought my Kia Sorento in 2012. It is a 2011 only had 29,000 miles when purchased. After having the vehicle for 1 week I noticed the car was very shaky on the highway. I took it back to the dealer (not Kia dealer) it was purchased from and they said a tire is bald and they would not replace. One month later I was driving home and my windshield cracked all the way up the entire window. Took it to be replaced thinking maybe a rock hit it and they brought me into the bay to show me that the windshield had been cracked from the inside because a heating element blew. Kia would not do anything to help. I have had to replace numerous parts and have many things fixed that shouldve not had to be fixed so early on in a vehicle (ex) oil pan cracked, starter stopped working, struts and wheel bearings needed replacement very early on. Since the car was purchased Ive replaced my tires 4 times, had 4 alignments and the car still shakes... Recently the radio stopped working all the time and chooses when it wants to turn on. I wrote a review on twitter and Kia consumer reached out saying they would like to help. They called me got all info VIN, mileage etc. Told me to bring to a Kia dealership to have it looked at. I brought my car at the designated time they gave me. They ended up giving me a rental for the weekend so they can look at it only for monday to come and Kia consumer care calls me to tell me there is nothing they can do because of the mileage. Are you kidding me? They knew the mileage before having me waste my time to go have it looked at. Now they are also telling me the ball joints need to be replaced which is why it shakes. Thats funny. Ive had this car 4 years and youre telling me not one mechanic has figured that out... Kia consumer care DOES NOT CARE. Kia is the absolute worst company ever. I would never recommend buying a Kia unless youre looking to dump all of your money into fixing the car constantly.

Bought the car online. Flew into the Salt Lake UTAH Jerry Seiner KIA to pick it up. No test drive no vehicle inspection just buy and drive! Got home opened the hood to find significant body damage repair! Called no help. Showed me a forged document of acceptance! Police notified! Beware!

I recently had to take my K900 to the dealership because the radio and phone system just cut off and on daily. I dropped my car off and went to work. An hour or so later they call me and tell me they cannot work on it because it is a K900 and only certain dealerships can work on them, which the closest one is Schaumberg or Elmhurst, IL. This is 3 hours away from me!!! I have to drive 3 hours away, wait and drive 3 hours back - this is ridiculous!!! What if they cant fix it there? I made a trip for nothing... I am so upset by this, you cannot believe. They should have told me before I bought this car and I would never went through all this mess.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

They are the best car warranty. Where else could you get a warranty like they give. When I first bought my car, they explained everything about my car and what I had to do to keep my warranty in force.

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.

I cant believe all these people have had the same issue regarding their motor blown. I have a Kia Soul (2010) at 50,000 miles. Motor burnt up right in front of my eyes! No engine light, no oil light just pop... done! And as I read on and on, I see this is a very common issue. Dealerships are refusing to admit Kia has an issue with this and manufacturer refusing to pay under warranty. This is a class action lawsuit if I ever saw one! I am copying all of these complaints and if someone has already started one let me know. If not, Im on my way to do so. Enough is enough, email me with your story and we will need evidence so make sure you have all paperwork.

They gave me power of attorney to someone elses car!!! Im financing two vehicles. I got married & changed my last name. Dmv wont do a name change because I dont have the vehicle titles. Which is obvious. AAA & DMV both said financing company needs to do it. Kia refuses to do so. They sent me limited power of attorney for both cars for me to take to DMV to do by myself. Aside that DMV cant accept it. It actually turns out they sent me a power of attorney for someone elses car? Wth!!On top of that they tell me I need to wait another 10-14 business days to wait for it to be corrected. Plus I need to call back Monday, because its Friday evening & the department who issues this forms is closed. I have to call a 5th time to request a new & corrected power of attorney with my correct vehicle information. Plus send a written request for them to send the title to DMV. Which takes 10-14 days for the request. Horrible service & customer service. Worst finance company ever! Who sends out a power attorney to a strangers car. Scary that such information would be released like nothing and take no responsibility for such mistake. Violation of privacy and confidential information.

My Kia Sorento was almost 5yrs. I did lots of highway run so it had miles beyond 100,000 thousand, but this vehicle was maintained as recommended and only by the dealer from which it was purchased. Driving along and without any warning it just blew up. Towed it to the dealer and of course they don’t know what could have caused it. I Googled and found out that others have problems with these vehicles. I contacted Kia Motors and a lady by the name of Heather told me theres an investigation into these vehicles and my vehicle was one of them. She said not to worry I’ll be given a loaner and my vehicle will be fixed and someone will get back to me.To date no one from Kia Motors has gotten back to me. A message was left on my phone by Kevin, and I returned his call 4 times leaving messages twice to no avail. It was someone from my dealership called to say my vehicle was not included so Kia was not responsible. In trying to see if my insurance would cover this I paid said dealer to strip the engine and they said the third cylinder blew through the engine block. (approx. a $7,000 fix) The insurance personnel took a look and said it’s a mechanical problem they will not cover.GUESS WHO IS LEFT HOLDING THE BAG? Me the consumer! I will give a 2 star because I seem to have gotten way better service from the vehicle than most of the others that I have read, but I still think Kia is lacking towards their customers. It cannot be right for big companies to be getting away with doing things like this to poor consumers.

I got all my service schedule work done on time at the Kia dealership (All Star Kia). My Kia Rio stopped on my wife on her way home. Because of the 10-year, 100-thousand mile warranty, I had it taken to the nearest Kia dealer (Citrus Ford Kia). They asked for all my service records which I got from All Star Kia. I was told I was in good shape because I had all my service work done at a Kia dealership and on time. My car timing belt broke and damaged the motor. So they submitted it to Kia for approval. After wasting two weeks of my time, I was first told by their customer service rep that she found out I only had two oil changes so they denied.After informing her that I had my records, she checked again. The next time, she said she had good news, after looking at my records she asked the district manager to reconsider my claim. She called back to say the district manager found a copy where they made a note on one of my service records to have the timing belt looked at. Although I had all my records, the service rep at All Star and at Citrus Ford looked and had not found that. When I got the copy from the District Manager, you can tell he had altered the paperwork. Timing belt is scheduled to be changed at 105,000 miles, I have 82,000. They said you must have it looked at at 60,000. To top all that, they kept my car two weeks and charged me $500 to check the timing belt, which I told them that was the problem. The warranty is just a selling point.

Nothing but harassment and terrible customer service. We purchased the Kia Soul in 2011. We love the car and havent really had any problems with it at all. Our nightmare comes from Kia Motors Finance. After being laid off of a job we had to survive on my wifes check. She has recently had knee replacement surgery putting her out of work and reducing our income to that of a disability check. Needless to say, it has become a struggle to make ends meet from month to month and our payments have suffered. Kia claims they are willing to work with us on the matter but by that they mean constant harassing phone calls demanding money. After finally getting another job, we are able to start working on catching up on our payments. However, we woke this morning to discover our car is gone.Time and time again I have tried to explain our situation to Kia Motors Finance. Time and time again it seems my words have fallen on deaf ears. The only work with you method these people know is the constant barrage of phone calls (several calls a day) asking when we can send payments and even more ridiculous, how much we can send. Even after managing to send a total of $700.00, we continued getting these calls. The associates are rude and unwilling to actually help anyone. They speak to customers with the attitude that we are being a bother to them or they have something better to do than talk to you about your situation. My intent to send another $550.00 payment has come to a halt with the disappearance of our car. If someone isnt actually willing to work with us and I lose my job because of no transportation, Kia will not see another penny of my money which is of no consequence to them being a multi-million dollar company. My late payments are not going to send these people spiraling into bankruptcy. After this car gets paid off I will never buy another Kia again or recommend it to a friend not because of the quality of the car, which is excellent, but because of the poor quality of customer service at the finance department. They need to re-think their methods of customer service or re-train their representatives whose lack of compassion and inability to listen to their customers is a large, oozing stain on their reputation.

My family bought a brand new Kia Sorento from this dealership 7 months ago and it almost took their lives on the highway when the car suddenly stalled and stopped. We had our car towed to the dealership and they told us that the alternator was the problem and that our mechanic had spilt oil into it and it wasnt a warrantable item. We choose to not to believe them and had the car towed out and the alternator inspected and we found out that it was a failed part that they dont make any more for Kias. We sent the alternator to them after they told us to, to show them that they were putting peoples lives in danger and that they should have warrantied it and paid for it but instead they call us and tell us no. Instead of taking care of us they keep spinning this around trying to take advantage of us just so they do not have to pay. Keep your family safe and dont bother buying a car from here. Were not gonna give up. Were gonna make sure to fight this cause this is a crime.

Kia Rio has a rip under the passenger seat where the handle is located to move the seat. Kia calls this a beneficial feature. I call this a defect as it was not listed in the features of my car, was hidden from me, has already separated so food, liquids, bugs, whatever, can get underneath the carpet. After only three weeks, it has separated. The truth is they cheap-ed out and didnt cover it with the same protective plate they put on the Sorento and higher end models and refuse to fix it. Instead of putting a plastic plate on the Rio to protect the carpet, which has already separated and frayed, they chose to spend the money for that feature on a Sirius button that I can pay extra for. It is defective and I dont recommend purchasing a Rio. Only three weeks and already a defect! Unacceptable!

Kia Lindenhurst NY ripoff artists refuse to return deposit.

In August 2010, I bought a Sorento and a Cadenza, the former was for my wife. On July 3, my wife got involved in a car accident and the insurance company of the other driver is paying up for the damages (he was at fault). I drove the car to the Kia official garage in Salwa on the same day (after completing all formalities). The car suffered damage to both doors on the right and all side airbags opened, plus the drivers seat belt damaged. Well, it is September 13th and the car is still at the garage. Every time I call, they are still ordering parts. Either they are lying or they are totally incompetent. I talked to the manager yesterday. He was very apologetic and said he will call the repair center and come back to me immediately. I am still waiting. The car has clicked 9000km and should have been replaced as it is brand new. I am now planning to get rid of both cars and buy something different (the cars are good but the service is shameful).

We truly enjoy this car. It has great fuel efficiency, very big on safety features, and roomy. My husband is 6 4 and very comfortable in it. It has a great ride and picks up on speed with no hesitation.

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

I purchased an 09 Borrego in January. About 3 weeks after I got it, it just dies when I was rolling to a stop. I thought, Maybe I just didnt give it enough gas. Weird, who knows? Then it happened again in a drive-thru, a few times at a stop light, chugged while I was going uphill and downhill and died while I was driving on I-25. I was nearly plowed by numerous vehicles (More than one person in my family experienced this while driving). So, we took it in. The dealership acted like I was out of my mind. Drove the car for a few hundred miles and called and told me they couldnt get it to act up. I explained, at length, that nothing happened before it died or after so there was nothing they could do to replicate the problem. They had us pick it up. My husband drove the Borrego home on back roads as our daughter was following him and she doesnt drive in traffic. They never drove over 45 mph. The next day, I drove to work. Halfway there, the SUV starts shimmying. I drove back roads home. My husband figured it might be me feeling it more because I had been driving another car. SO, we hopped in and started driving. About 15 miles down the road, the Borrego shook too hard to proceed. My son switched vehicles with us and when he was backing the Borrego in - shocker- IT DIED. So, back o the dealer it went. They said the shaking was from mud on the tire assemblies (I found out in this convo that the mechanic had driven it hard over bumpy roads to see if it was a wiring issue). Again, they acted like I was nuts, but gave me a borrower car. They offered to clean wires to the ECM and give it back, but cannot explain why it dies. I refused to take it back. They had an engineer from Kia out and offered to put a special computer on it so the next time it does it, they can tell why. All that has to happen is for someone to drive the thing and pray they dont get killed the next time it happens. They told me nobody had heard of the problem before, yet I found complaint upon complaint about this happening in Borregos and various other Kia models. So, then today I get a call from the service manager at the dealership. He asked to drive my car over the weekend (I hesitate to let them drive all over as I had to pay a lot of money for a mileage limited warranty which they are eating away at the mileage of). Little did I know until I got a call from the dealership manager that the service guy was planning to drive the Borrego all the way to Kansas (a state and numerous hundreds of miles away). The manager then informed me that to trade out of the Borrego, I would need several thousand dollars down because of the length of time in this vehicle and the depreciated value! I have had the POS 5 months! He told me he remembered me having to roll negative equity into the loan on the Borrego - huge joke - I didnt trade anything in on it! I was asked if it had lights flicker before it died, um-NO and I would have said so. Did it happen while braking? Again - NO and I would have said so. Bottom line, Kia has several models that die without warning and nobody seems to know how to fix it. It is dangerous. My husband asked the dealership manager how hed feel putting his loved ones in this vehicle knowing the car could stop running and someone could be killed? His response was Of course I wouldnt want to. Why would you even go there and say something like that? Well, KIA and dealership, wed ask because we face it every time we get into the defective vehicle you manufactured!

The sub frame collapsed and the axle snapped while she was driving. The front tire was forced into the bumper of the car damaging the tire along with the fender. Upon research a sub frame recall SC075.a rep. It took over 3 weeks to get approval for the recall repair, then another 10 days to get all of the proper paperwork completed and the car was towed to a local dealership by Kia for the repair. Parts were ordered repair completed about 10 more days. When the recall was finished, we were told the car needed additional repairs we were overcharged by about $350 by the dealership. Per advice of our family mechanic we arranged to have the car towed by AAA to his garage. I arrived at the dealership to find that the tire and the damage to the body of the car had not been fixed. In addition, the car had been sideswiped! The passenger side door, rear view mirror all damaged. Dealer says it arrived that way blaming the tow truck contracted by Kia did the damage. I dont know if it was the tow truck or our local dealership caused the damage. When our mechanic did the repairs he noticed the dealership never screwed on the bolts that hold in the sub fame. I was told to send pictures to KIA National Services. I sent the requested pictures with no response. Two weeks have passed no response.

I hope this follow up gets posted also. The car went back again to the dealer Grieco Kia for the Air Conditioner once again. The fuse keeps blowing after replacing the compressor on it. They have had the car since August 22, 2013, and it is now September 1, 2013. They have changed 3 parts on the Air Conditioning system and still, the fuses are blowing and they have driven the car approximately 500 miles of testing our car. They claim that they need to drive the car 100 miles each time they put a new part in. I never heard of such bull. They are doing this so we dont get the car back and bring it back again, because if it goes back 3 or 4 times for the same problem, we can return the car under the Florida Lemon Law. This is why they have not returned our new car to us as of yet. The funny part is that we are making the monthly payments on the car and they Grieco Kia is driving our car all over. The longer this goes on with our new car, the more I am telling people not to buy a Kia or any other brand cars that Grieco Kia sells.

On July 19, 2012, I purchased a 2013 Kia Sorento from Riverchase Kia, 2200 Pelham Parkway, Pelham, AL 35124. I shopped this vehicle on their website. I wrote the VIN, stock number, color, and price down on my pad. When I got to the lot, I found the vehicle. During negotiation, I was told if they honored the website price, they could not let me take advantage of the $5000 pull-in/drag-in trade that they advertised on television. I was told by the salesman and the finance person there was no rebate on the 2013 models Sorentos. During closing of my vehicle, I noticed $5000 trade was made up of $3500 trade plus a $1500 rebate. They told me the manufacturer would not allow the dealer do both. If this is true, they need to express this writing on their website as well as on their TV commercials. All this brings to the question of truth in advertising. Please address this, I feel somewhat cheated. You have a product that can stand on its own, Dont taint it with deceiving advertising practices.

Engine recall with a 3 - 5 month wait according to Fucillo Kia. My first issue with my 2017 Kia Sorento was on 9/18/18 when my A/C stopped working and the engine overheated. I brought the vehicle to my dealer. I was informed the head gasket needed to be replaced. It was fine for four months until 1/18/19 when the heater stopped working. I took it to my dealer and then they determined that I needed a new engine. I later found out by the technicians at my dealership that they had 40 vehicles of different models needed new engines. They told me that Hyundai is having the same problems. They had no loaner cars for me so I was drivien to a Hertz rental up the road by a dealer rep. The dealer said the policy of Kia motors allowed to drive the smallest car Hertz had on their lot. It was a Nissan Accent which is smallest car Nissan makes. So basically I’m paying $395 a month for an All Wheel Drive SUV and I get a vehicle that isn’t even close something comparable to what I’m leasing. I’m also in the last year of the lease and I won’t have my car for 3 - 5 months. The dealer won’t let me out of the lease but I have to keep paying for it! I was towed out of my own driveway with only 2 inches of snow on the ground. I’ve filed a consumer Fraud case with the NYS Attorney General’s Office. Nobody at the dealer will help me and the Consumer Affairs Dept at Kia Motors will help either. I’m so disgusted and frustrated. I will never recommend a Kia or Hyundai again.

Kia Motors wanted to charge me $470 to replace a timing belt on my auto. I refused and, two months later, my engine was destroyed. Kia stated I violated my warranty and failed to honor its Powertrain Warranty. It was brought out in litigation that the timing belt was covered and that Kia Motors has a conflict between their warranty and their required maintenance schedule. The issue that really needs to be addressed here is that the courts are allowing Kia Motors to enforce a limited liability clause to limit the damages in a lawsuit, but the clause the judges are using is not a clause that applies to Kia Motors express warranties.

Bought brand new 2017 Sportage in April 2017. Sept 25 my wife parked it at 6:45 am at work. At 2 pm the car decided to burst into flames totaling the vehicle. Video shows no one messed with it. Has to be an electrical malfunction that started fire. Anyone else have any issues with this type of vehicle?

My mothers brand new Kia Sorento was purchased to take a trip 800 miles to see her sisters. When she arrived, the displays, (all digital), went black. Mind you this car has 1055 miles on it and she is now in Redding Ca., 800 miles from home here in Utah. She called Kia in Redding, and they told her they couldnt help her. She then called the dealership here in Utah and they told her the same thing. They gave her a customer service number. When she called it, they immediately knew the part number.After she gave this to the dealership, they told her it would take 5 weeks to get it from Korea! She once again called the dealership where she purchased the car, In Salt Lake City, Utah, and they offered no help at all! They told her she is basically stuck in Redding CA for at least 5 weeks, or she could chance it and cross the 500 miles of desert between Reno and her home here in Utah... KIA IS A JOKE! WORST CUSTOMER SERVICE DEPARTMENTS I HAVE EVER HEARD OF!

I have a 2013 Kia Sorento Dark Cherry. I have a problem with the paint on car. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. They say it is not covered under warranty. Also I have been noticing the area were you open door is scratch from finger nail [per dealer] when you open door handle.

Im tired of hearing that Kia is the best deal for the new economy! What new economy? Is this something our government is telling you to say. Because thisis the worse economy I can remember since the late 1970s. They didnt say anything about the economy through the holidays. Please!

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

Perth Kia service department made adjustment to the airbag sensor under the passenger seat each time the car was in for oil change for three years during warranty period. After warranty expired, I went in for oil change and asked them to look at the airbag sensor. They told me it was broken and would cost around 1500 dollars to replace. I thought they would do the honorable thing and fix it but I was wrong. I then contacted Kia and after a year they told me there was nothing they could do.

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

I have never experienced customer service this terrible in my entire life. I have been given a defective vehicle, the dealerships wont help me, Kia Corporate wont help me, and I have been try to get someone to look at my car FOR OVER A YEAR!!! This is by far the worst experience when purchasing a car and I was given a lemon. I have kept track of my 2021 Seltos mileage and I get no more than 18 mpg IN A SELTOS!!!! I have made countless attempts to contact KIA for help and they have not once given me any option or even offered to check my car. I have letter and emails and even tried going to the BBB and no one NO ONE has ever bothered to help me.

2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.

Our 2012 Sorento was serviced by the KIA service department where we bought the car. We were driving in town at 35 mph when the engine just stopped. The engine had no warning lights and no noises. We luckily were near a parking lot and were able to coast in. Called the KIA service to receive the car and diagnose the problem. They tell us the main engine bearing failed and we will need a new engine. If this is a problem KNOWN to KIA, they should replace the engine for us. At no cost. We had a Subaru Forester for 260,000 miles with absolutely no engine problems! I think this needs more investigation.

Yes, these cars have problems and they can be extremely expensive to repair at times, but I am a fan of the Sorento. I would not want to break the bank getting one because of the experience my mother had. She had to replace the transfer case at $140,000 for $4500, which was about equal to the value of the car. So she bought a Honda, sold me the Sorento and I had it fixed. Ive had a 3000 watt aftermarket stereo with just an interstate battery and the stock alternator, no problems. The white 03 Sorento is customized with double tinted windows, removed emblems, stock wheels and door handles painted black, headlights and tail lights tinted black, and aftermarket grille without the Kia symbol. People mistake it for a Mercedes all the time. Satisfied, but Id never buy one off the lot. Id get another high mileage one.

My 2016 Kia Sorento seized on 8/16/19... stopped in the middle of the highway. No lights, no sounds, nothing. Did some investigating and it was out of oil. Just had it changed on 6/7/19. Dealership is refusing to honor the lifetime warranty. Again, no lights, no warning, no nothing. 5.5 quarts of oil went somewhere in two months. Or at least thats what was SUPPOSED to be in there. There are several class action lawsuits pending as well regarding this issue & similar things. Dont be fooled.

I have also had major problems with city gas mileage and they refuse to acknowledge. When they do the consumption test, they drove it primarily on highway and/or under optimum conditions and are claiming it got over 30 MPH average. But I have been keeping records nearly since I purchased the car and can show my gas mileage has consistently been less than 20 MPH. I am also having problems with my car doing weird things when shifting from reverse to drive, and again, they are claiming they cannot replicate. And finally, the car computer evidently has issues, as unusual things regularly happen with the heating/air system randomly switching itself into a different mode than I left it and the audio system switching mode and channels (reverting back to the lowest FM channel as would happen if you took out the battery). Bought my car at Dulles Kia in Leesburg and have received the worst possible service, especially from the service Manager who accused me of lying and told me he believed from the beginning there was nothing wrong with the car. But I bet if I wasnt under warranty and took the car in with the exact same issues that theyd be jumping to fix all my issues.

Its reliable and very efficient. Any issues I have had were easily fixed with a forum search & maintenance is not that expensive. It is also very cute. The Kia Rios gas mileage is amazing (30mpg!). It has a manual transmission, which is not common anymore. It was also very affordable. I can see this car running as strong as older Hondas, eg 300k+ miles. But the backseat do a not fold down, which I didnt realize when I bought it. There is no stereo output jack, no power door locks or windows too.

I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but lets scale back on the advertisements or get another spokesperson.

I have the KIA K900 year 2015. I have a recurring event my car tries to EAT me. Really I mean just that. To understand this let me let you know that this car is totally computer controlled. Everything is controlled by the onboard computer. There is no manual levers to work with. E Brake is computer controlled, shifting, starting, running, lighting, air conditioning and also the steering is drive by wire. So with that information here is how my car tries to eat me. I get into the car and put on my seat belt and step on the brake pedal and press the start button and my seat moves very fast all the way forward so much that I cannot move anything. Real, leg under the dash pressed hard into the dash well and the seat with not stop until it get where it wants to go then it stops moving.Now this is the terrorizing part. I cannot move the seat anywhere. It will not move back or anything at all. Now this is scary to me because I am thinking, Hey I am pressed hard against the steering wheel airbag if it goes off I am a dead man. I am a man with a disability and trying to get out of this was impossible. I had the police and fire to come help me and the fireman were able to twist me out of the car like a corkscrew. After this happen I had it towed to KIA Place I got it from and they worked on it and could not find anything wrong so to maybe fix this they did a complete computer reinstall of my car. Well this car eating me thing happened four more time and then the scariest thing happen. My car while I was drive down the road next to Safeway ate me. I could not move my feet to step on the brake and the right foot was on the gas pedal which I move sideways to prevent me from pressing on the gas. But the worst was I could not control the car because I was pressed so hard against the steering wheel I could not turn it but very little. Visions of hitting anything and having the airbag go off was scary. Of course this end ok, the fire department and police are the greatest and best people around. I was pulled from the vehicle again and the car when to KIA car company again. The company was really mad about this because my car tried to eat the service manager also. But KIA in the sky said not to repair it because they could not replicate the error. Now this top of the Line KIA Motors vehicle The all great K900 sit on the side of the road. I will never drive it again and the car company that I got it from understands but cannot help me and still to date KIA Motor in the sky will not make good on this car. Microsoft who programmed the car computer system says it is a defective BIO somethinga majiggy they are EPOMS thingies. But KIA Motors in the sky will not authorize a replacement of the computer thingy... I will never own another KIA Motors car at all.

I purchased a 2013 Kia Sorento in mid-2012. We love the model and its features; however, the car has less than 12,000 miles on it and its making us question the quality of the electronics installed in the brand. The electronic throttle control has now failed twice on my wife while heading to work. I mean, a total failure in rush hour traffic no less! It is a major safety related issue and KIA needs to man up and get it right. So far, however, Coleman KIA in Ewing, New Jersey has been anything but zealous, accommodating or attentive in this matter. IMO, Their 1st attempt at a fix was a software REBOOT/ UPDATE.This morning, it happened again (6 days later), again displaying a CEL/MIL and entering limp mode (correlating code P0638, 2nd time) along with 0 throttle response, on the interstate no less! My wife was fortunate enough to be able to coast it into the breakdown lane and restart it, though in limp mode. These incidents have put my family at great risk. Im not happy about this at all and can only wring my hands as I prepare for the We cleaned the throttle body again, statement noted on the service ticket. Make no bones, KIA. I will not hesitate to litigate if any harm befalls me or mine because of this. I just hope you got it right this time. If I have to apply for a lemon reimbursement and head for another brand, so be it. Right now though, I just pray you dont kill us all with unreliable electronics/build quality.

My wife and I had a horrible accident when our Kia Carens turned over 4 times and insurance estimated its total loss. The air bags never opened and accordingly, we have various serious bone fractures. My jaw is broken and I have to be operated on in 2 days time.

I have a 2012 Kia Rio that I bought one year ago. There is 52 thousand miles.. I love the car, drives good and gets good gas mileage.. A couple weeks ago I had a terrible burning smell after letting car warm up.. Couldnt find anything wrong.. A few days after radio would not keep stations programmed. Went to work one day radio was fine.. Went to lunch radio did not work. Kia said nothing they could do warranty was up.. I thought when I purchased car the 100 thousand mile warranty was on the whole car. Now I have to buy a new radio as the one in the car burned out. They said well its electronics.. Have never in all the years I have had a car the radio burns out. Kia does not stand by warranty as they say when you purchase car. Will never buy a Kia again.

I bought a 2010 Kia Rio at the end of September. I havent had the car for two full months yet. I only have made one payment on the car. Already, the car needed the breaks and the gas pedal fixed. First, the arm rest was missing and I was told that it would be ordered and be ready in a week. It took them two weeks to get it to me . Now, when I got in my car the other morning, my headlights wouldnt come on at all, only the high beams would work (Remember, I traded in a car that had headlights that did the same thing, thats why I got a new car.) When I turn on the air condition or the heater, the motor vibrates bad. I have spent two days on the phone with Kia, where I bought the car, to see that they get it fixed. I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I cant get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyones head. This is truly **. I regret getting a KIA

I bought my Kia Sorento brand new in March of 2011. Just over the weekend, the check engine light came on. The dealer has to replace the canister and said it was because I topped off when getting gas, and that the warranty only covers a one-time replacement of the canister. Well, I have not topped off when getting gas and even if I did, this is a brand new car! The mechanic said these cars are sensitive. Seriously?

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.

I love my Kia Rio. It gets great gas mileage. I bought it used, but I will be getting a 2014 Kia Rio 5 door this fall.

I tried to use it for a flat tire after working late. New cars dont have a spare. They were only going to take my car to a location in the county where I work leaving me stuck with no way to get home or to get my car. A coworker said I could still drive home. I decided not to use Kia, drove home, put air in the tire at a gas station the next morning and went to a tire store to get it repaired.

This is the first brand new car I ever bought. I bought it because I was sick of always having to fix my used car. I wrongly assumed I would not have this problem with a new car. I bought it in October. The acceleration sticks on gear change, but I didnt want to spend my life in the shop (again) so I deal with it. When summer hit, I found out the AC didnt work. I scheduled a service time. The guy on the phone was a bit rude but I chalked it up to him probably having a bad day.They dye the AC and tell me to come back in a week. Its still blowing cold, but I bring it back as requested. They cannot find the issue, so they send me on my way. Two weeks later, its blowing hot air again. I have to go back. This time they tell me the hose is broken and replace it. It took them 3 days to replace a single hose. While I am grateful I received a car to drive in the meantime, it was the most disgusting pile of garbage I had ever had the displeasure of driving. Whoever had previously owned this vehicle did not in any way take care of it. After day 3 of calling and waiting for the car to be fixed, I drove over to the dealership after work and vowed to wait until they took care of it, regardless how long it took. I walked in and they asked if I was there to pick up my car. They never bothered to call me.Today I had a flat tire. No spare in the trunk, which I had foolishly thought would be standard for every vehicle. I called the dealership and was told to call roadside assistance, which was free. Okay, fair enough, but if the tire cant be fixed, I cant afford to buy a new one right now, so I dont know if thats a good idea. I was blown off (same guy as earlier, still rude so obviously not just a bad day thing) and told to just call roadside assistance and go from there. I was also told that tires were not covered under the warranty, which was the only question he bothered to answer. Of course they arent.In all, because I did not have a spare tire, it took me 6 hours and a total loss of days wages to get a flat tire fixed, and surprise! Its covered under warranty. So not only was the guy rude, but he lied to me too. I have become more acquainted with the service staff at Kia in the last 9 months than I was with my mechanic in the last two years of my used car. I bought a new car to avoid that.I am very dissatisfied with Kia and their customer service. I requested a manager when I got there, to discuss the issue of the rude representative, and he never once showed his face in the time I was waiting for my car to be fixed. Because of that, I came here to post a public review instead of keeping the issue between me and the manager.

I brought my car in for 15,000 miles maintenance. Alignment way off; told me they couldnt fix it 100%. I asked why and they said something must be bent. I asked them what? They replied they didnt know. Told me I had recall for front right axle. They had to order the part and would recheck wear on tires to see if their incomplete alignment caused any issues. So about a month later I brought it back in and they said wear was fine, replaced right front axle and I had hope that was the reason the alignment couldnt be fixed 100%. They knew I was going on over 2,000 mile trip for sons wedding. I have no shimmy, although alignment isnt 100%, it still seems to be okay. About 100-150 miles from destination, have EMTs pull up on right side of my car and roll down their window. We roll down ours and they point to my passenger rear tire and then angle their arm. We pull off immediately and sure as heck my passenger rear tire is bent inward at top, around 11 oclock. I drive 50 mph rest of way, check alignment and Im not pulling any worse than before. I call Kia Roadside assistance and they come tow my car to local dealership. They didnt look at my car immediately, but had only had it 2 hours and call me and let me know that my front passenger strut is bent (Why didnt the dealership notice this when they replaced the axle on that side, or when they couldnt correct the alignment 100%). If it took this dealership less than 2 hours to find the bent right strut, why didnt they find it? Why didnt they look. Supposedly going to cost me $680 plus tax to fix (Not under warranty... WHY??). I hit nothing, I ran over nothing. Is this possibly a recall issue, or should be a recall issue and due to strut being bent, it bent my back right tire inward. Supposedly once strut is replaced and car is realigned, my passenger rear tire will straighten out. Im not stupid. Maybe because Im female they think I am, but Ive worked on cars for over 25 years. Im betting that my rear passenger tie rod is bent. I even mentioned it at the dealership, in the service department, but they are adamant that itll be fixed once the strut is replaced and the car is realigned. They have already said that they could tell I didnt run over or hit anything, so why am I paying out of pocket anyway? Isnt it supposed to be under warranty? If the tie rod is bent, isnt that the fault of the dealership that did my original alignment and told me that they thought something might be bent, but didnt look for it? Then again when they replaced the passenger front axle (recall) and didnt notice it and still couldnt get it aligned? Shouldnt they pay for this? Im frustrated and angry, first for them treating me like Im stupid because Im a girl and girls dont know anything about cars... BS, and then when Im suggesting itll be more than just the strut, telling me that Im not qualified (another way to say that Im a girl and girls dont know anything about cars) to think that..... And they are the experts, yet they didnt even look for what they thought was bent. I mean they literally said we think something is bent and then didnt look for it. Whats wrong with that picture? Annoyed, from California and Stuck in Illinois until my car is fixed!!!

On eight separate occasions, I was charged $139.49 for a total of $1,115.92 AFTER my loan for a KIA Soul had been completely paid off. I have never experienced overcharges to this degree — house, other cars, etc. I contacted KIA Finance on four occasions over three months to no avail. I was promised everything from the “check’s in the mail” to “no record that no check was ever issued” to “a refund in 30 days or sooner” to a “customer complaint has been opened.” Neither CSRs or supervisors were able to make anything positive happen. My bank said it couldn’t get involved so late after the fact. Disappointed and will probably never buy a KIA again.

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

For all you women haters of the Kia television commercials that think Kia is sexist, the Mr. Sandman commercial to be exact, unless you ever had a penis, you arent going to get it. Its a man thing. Go with the flow. You dont see us men whining and complaining about all of the feminine hygiene products that bombard us during our television time. Theyre just gross and disgusting. Yeah, you bleed, yeah, you stink. Deal with it. Men are breeders. We eat, sleep and think sex. I guarantee that if your physical looks were like the bikini clad models that auditioned and were paid to be in those commercials, you will be standing in line with the rest of them.

I went to the Generation KIA 1788 Route 112, Medford NY 11763 On Sunday, February 12, 2012. When I first walked in on one acknowledges or offer help. After 10 minutes I finally walked up to the front desk to ask for help. Unfortunately they seem to be more interested in their lunch then in helping me. I felt like they could care less if they helped me or not. So after another 10 minutes I left and went to another dealership. Very unprofessional dealership.

With the advent of keyless entry, there are bound to be lost key FOBS. They are ridiculous in price. Then you have to go to a dealer to have it programmed. They get you coming and going. Same with the built-in GPS. The new maps are expensive. I did not care for the car app that is for your phone either. No issues with the mechanical aspects of the Sorento even though if there was, KIA tech info was bought out by Snap on and you cannot access free repair info any longer.

I have requested a extension on my payment due to some personal issues. It was for one month. Kia stated they would send me the documents. They said three days. It was 7 days. I got it and tried to fax it right back to them. Could not get through to any line they had. The paperwork stated a address to send to so I sent by special mail. It arrived 3 days later. 18th. My deadline to have it in was 21st. The tracking number stated the mail was in their post office box 8:52 AM. This was in time for my request. They denied it.They cant process anything in a timely matter so they give me deadlines but then because they are a business that is behind the times they cant get it done. One rep said we only have so many people to process. NOT MY FAULT YOU CANT GET YOUR ACT TOGETHER. But guess who pays the customer. ZERO HELP FROM THIS COMPANY! Warning - dont do business with Kia Motors if you want your blood pressure to remain normal. Good Luck to you if you do!!! Texas mad as hell!

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

I purchased via bank loan a 2008 KIA Sorento SUV Ex AWD in January 2016, sold to me for about $9,995.00 with 60,000 miles. I probably still owe about $7.000.00 to the bank. Initially when I first drove it, my son-in-law noticed it had a loud noise. I accepted the noise coming from the rear considering it was just the design of the car. Not yet one year, I have a continuous unresolved check engine light, that no mechanic shop could resolve, which eventually meant, to take it to the dealer for resolve. The mechanic there could not find its problem, because repairs made previously for the specific code for the unresolved check engine light. So mechanic at Dealership resets the light to off, but mentions, my model year vehicle had a 2010 technical service bulletin (TSB-023) that the rear differentials can be bad in this model year vehicle causing bearings to wear out, and recommending new rear differential replacements. So I find having a bad rear differential is unsafe to drive. That Toyota issues Recalls for bad Rear Differentials. But KIA gets away with not having to issue Recalls, only Technical Service Bulletins for bad Rear Differentials? The Dealership was aware by receipt of Technical Service Bulletin issued in 2010, that this car could have this problem. As consumer, I am not a mechanic, and kept in the dark for a bulletin I would have to buy to learn all the faults about my model year car. How is it one manufacturer (KIA Manufacturing) does not have to issue recalls for Rear Differentials? That is why it became issue for Technical Service Bulletins because so many KIA models have this problem. But is not a recall? And yet, bad rear differentials are recalls with other manufacturers.I researched my car prior to deciding to purchase it. I found no repairs, nothing major performed on the vehicle, leading to me, I had a sound car. But it also answers it wasnt inspected for the Technical Service Bulletin issue. No mention about any inspections for recommended Technical Service Bulletin issues. Advise all consumers purchase a technical service bulletin for your used car you ever decide to buy. Not every issue is decidedly recalled. Although with other car manufacturers, a bad rear differential is recalled because it jeopardizes safety, i.e. Toyota. And how KIA apparently doesnt have to recall their 2008 KIA Sorentos for bad rear differentials, which are proven common issues with this model year car makes me question are they allowed to have numerous KIAs with bad rear differentials in Technical Service bulletins and not have this issue as recalls? One person had their KIA wheels lock up suddenly while going down hill, and the vehicle slid sideways when the wheels locked up. What I am really getting to... it this practice allowed? Make every issue a Technical Service Bulletin, even if it jeopardizes safety? Or, is it up to the manufacturer to determine what issue is safe or unsafe? I just feel like I am being deceived and puts my car at risk to my life and the lives of others on the highway because of possible deception or fraud.

I was at your website, OxenDaleForThePeople.com and it sent me here. I am sad to say that after sending you a letter about a bad deal we received from your Prescott Valley dealership, we gave them another try and got yet another bad car! On Saturday, August 4th, we bought a Kia Rio. On Monday, August 6th, I was stranded on the side of the road in Phoenix in an area I had never been before with a dead car. As it turned out, the engine seized. After having 2 more engines put in it - both of which either seized or didnt drive above 40 mph - we still have no vehicle. After asking to have our money and car back, we were blown off and told that the warranty company was providing us with a rental. We dont want a rental. We simply want this nightmare to be over so that we can find a reliable and trustworthy vehicle from a trustworthy dealership. I would like to get this resolved and have a happy outcome for everyone. As a teacher, I do not have a lot of money and definitely do not have any extra money! Buying that car used my entire savings and I have nothing in return except for another bad experience at your dealership. I will never buy or allow anyone I know to buy from this company again, ever! They tell you in the commercials that they inspect every vehicle. We now know it is to make sure a customer can drive it off the lot so they can pass it off to them and say, too late, its yours!

When I top off my Gas Tank, after that is difficult to start up and maintain the RPMs. It gets turn off, and after I accelerate couple times it get stable but the check engine turns on, and this issue happened any time that I fill the gas tank.

This complaint is specific to Kia Motors Egypt. The vehicle, a 2010 model Cerato, rolled over 4 times and the airbags failed to deploy. The real tire on the passenger side burst, causing the above to occur. Kias website states the following: Ceratos standard safety protection includes dual front and side airbags, plus full length side curtain airbags to enhance the safety of driver and passenger side occupants in the event of a side impact or rollover. A Kia employee, whose name I shall not reveal, stated the following in a response: Kindly be informed that referring to your accident description and the photos you sent, the car rolled over without front impact. The front airbag system doesnt work in rollover accidents as you mentioned. The front airbag system was designed to work in the frontal accidents depending on the front impact circumstances. Kindly refer to the owners manual for non-working cases of front airbag system.

My 2012 Sorento w/ keyless entry has intermittent starting issues. Sometimes it cranks over fast and starts immediately. Sometimes, intermittently, it will groan, have a voltage drop that resets the A & B trip odometers and struggles to turn over. On three occasions, weeks apart it has failed to start at all. It just grunts. Thinking the obvious, a weak battery, the voltage reading from the battery posts (not under load) is still good. 12.5 to 13.2.. With a meter connected during the first second of cranking the voltage drops down to 1.9 volts and the trip odometers are zeroed out. Could this be a defective relay failing to cut all accessory loads during cranking, or a bad starter motor pulling significantly more amps that it should or a bad battery. The volt meter when driving at 40 mph reads about 14.3v. Thanks for your opinion.

In March of 2012, I purchased a new 2012 Kia Rio. Not long after having it, the radio would not read CDs. I had it in the dealer service department several times, and I would still have the same problem. The dealer finally decided to replace the radio with a re-manufactured one. The refurbished one that was put in was even worse than the original one. It would freeze up, go out, and do things without me touching it. Also, I would lose control of it, and it would even stay on after the car was shut off, key taken out of ignition, and car locked. I took it to another dealer to have them look at it. And after a long period of time of having problems with it, it was replaced again with yet another refurbished one. It worked okay for a while, and now all of a sudden, when turned on, there is no sound. There is no sound whatsoever when I run the volume knob up and down. I am fed up with Kia for their products and service! I will never buy another Kia! I am in the process of filing a lemon law claim with the BBB. They should buy this vehicle back after countless sorry attempts to fix the problem and Im still having trouble out of it!

The guy who came to open my car door was efficient and awesome as soon as he arrived! Saved my day with my daughter! It was a terrible situation that ended very much appreciated. Locking my key in my car was a new experience for my 2014 Kia Forte. I was nervous about how they would do it but my Kia Roadside assistance was amazing and fast. No damage and friendly. We were at a shopping outlet about an hour from home. No one could bring my backup key to us so we were literally stuck. I did some googling and found Kia Roadside Assistance. Amazing experience. :) My daughter and I enjoyed the rest of our Labor Day together with my car key in my purse lol. :)

At 68K, the engine had knocking. Trip to dealer revealed failed main bearings. Unfortunately I paid to have the engine replaced. 2nd Engine failed at 71K.

Car caught on fire from the rear. Fire department called to location of the car fire. Indianapolis police officer left my daughter on 465 to walk home to Carmel.

Kia has fluffed up their look but their quality is still crap. Ive had my car in for service 8 times in 16 months. I bought my Kia Niro brand new and started having problems within less than 5 months of ownership. Im suing Kia to buy it back as a lemon. They dont communicate at all. They are not helpful and try to draw out the process as long as possible. Ive lost countless hours... even months at a time bringing this car into being repaired. 5 of the issues are repeat of the same thing. There was another reoccurring defect that took a couple repair attempts to get corrected. Parts on back order take a month to get. Techs at the dealership have talked to Kia techs at corporate and no one knows how to fix the car. The 5 reoccurring repair issue is still an ongoing issue because Kia doesnt know whats wrong. My transmission has already started to fault. My car almost stalled once after 5 months of ownership and the most recent issue is that it wont accelerate or shift into the next gear. Huge safety issues! Ill probably get into an accident but Kia is in no hurry to address any of that.

One of the best cars Ive ever bought. It drives so good and very comfortable seating. It has the best warranty on the market (10 years) and for half the price of other vehicles that are similar in style and performance I am very pleased with my Kia Sorrento. It is a great SUV for our family. Go test drive one and see why there are so many Kia Sorrentos on the road today. I paid $23,000 out the door for a brand new 2018 SUV. I did a lot of homework and bought at a good time saving over $10,000 on my vehicle. I would definitely recommend buying a Kia. Im happy with mine and will be buying another one soon in the future.

Took my 2005 Kia Sorento to the your dealership where it was purchased, for the rear main seal repair. The car has been running rough for the past two years. They did a GDS test, code for throttle position sensor, had spark plus & cables change. Vehicle has 90,000 mile. $800.00 later the Sorento run worst. Was told its a 2005, it will never run smooth. In that case would of kept it like it was. Now have to bring it back for another 2 days.

This vehicle has had over 20 major repairs and/or factory recalls in less than 60k miles at over $20,000.00 at retail. The problems are still there and they refused to resolve the issues during the last year of the warranty. I hired a lawyer and was paid for my inconveniences along with a promise in writing to repair the issues. I took it to a dealer and the factory Kia Service rep refused to inspect the vehicle. Paul ** is the National service manager and a pathological liar. This vehicle (and many other Kias) were given the lowest rating ever by J.D. Power and associates. In other words, they make very poor vehicles, using the cheapest of materials, and refuse to honor the written warranty. I am forwarding a substantial file to senior executive managers shortly to ensure that they are aware of the policy practices of staff like Paul, who is orchestrating fraud, with intent. This will also ensure the company cannot claim ignorance of the behavior of a rogue employee. It is clear this company is committing fraud on a massive scale and is well aware of this. Interestingly, Hyundai behaved in the same fashion, about 15/20 years ago, and were almost bankrupt as a result of consumer backlash. All the execs and directors were eventually fired. It is time for the same to happen to Kia execs. Hyundai owns the majority of Kia shares. It should be noted that Kia recalled 146,000 vehicles last years for airbags which did not work. My vehicle eventually got a similar recall (not included in the large recall). Kia and its dealers were aware of the airbag issues but refused to act upon it until they were forced to do so. In other words, they are responsible for possible deaths and/or serious injury to many people who trusted this company to behave ethically. They do not. They were aware of the airbag issues years before the recall was forced upon them. We need to start a large program to warn the world of this companys willingness to defraud and to injure without concern. If everyone starts talking on social media about the phony warranty and the inherent problems of all Kias - we will bring them to their knees - where they belong.

KIA in Mentor, Ohio advertised: Drive home a used vehicle for $199. Not $199 a month or $199 down. For $199. The ad goes on to say how much they have marked down their KIAs. Well, when I went in twice, after I heard the ad, a month apart, for the $199 cars, the salesman looked at me like Im crazy. I told him what his ad said. He said, Well, we have 2 maybe. One needs a motor; the other, a tranny. Each time I went there, I was told the same thing. He didnt say Oh, I had 10, and we sold them. He looked at me with a smirk on his face. This is false and misleading advertising! I have again heard this ad 2 weeks ago.

I purchased a brand new 2019 KIA Sportage two days ago. Its the first time I drove it today. It popped up a warning message (with yellow light) after one mile of driving, saying Low Tire Pressure. I called the road service to check it up. Based on the User Manual, the tire pressure should be around 35 in cold weather. But for my car, three tires were around 30 and one was 27. I am just wondering: Do they really check up everything and make sure it meets all the criteria before they deliver it to the customers??? Well, this is just the first day. The service guy inflated the tires. I will keep an eye on it in the following days to see whether its the problem that they didnt inflate it enough before delivering or the tires are really bad and they deflate gradually. Anyway, my first day of driving a brand new car, was ruined.

My used 2003 Kia Spectra had three separate sudden accelerations while I was moving across the country. During these incidents, the brakes failed to work. After these incidents, all within days of each other, I started making phone calls to Kia. They told me they would connect me with an agent in their National Consumer Affairs office. I have been trying to contact this office for more than a month now and no one answers or seems to care.

I own a 2016 Kia Soul with only 650 miles on it, purchased 10-15-15. I purchased it with 8 miles on it but after 3 weeks of ownership, I HATE IT! Kia sucks and they should be bought and sold off to the lowest bidder. From day one after I put $5000 down on this piece of ** it has been acting weird and I cant return it without losing my Fn cash down payment.These are the problems I experienced so far... It gets poor gas mileage - not as advertised. Only gets 21 city and 25 hwy in a 1.6 liter 130 horse power 4 cylinder moped engine. It shifts funny. It takes off when you press the gas kind of shaky/jerky and rough. The braking in it is awful and jerks at the end of a stop. The road noise and engine noise is annoying and LOUD. The idling at a stop sign or traffic light is much the same as a Harley motorcycle - shaky as hell. The dome lights cuts off when they want to and finally the pick up/take off is slower than a riding lawn mower and just as sketchy.My biggest problem is I was told 1 week after I purchased the car, all new cars will come with backup camera which only the exclaim and plus had and when I went over to look at the new 2016s they all had tinted windows, backup cameras and touch screen display...1 fn week after I got mine and the dealers knew this before they sold me this piece of ** with no tint, camera or touch screen for the same price I would have paid for the additions. Im stuck with this ** and I cant do a thing. There should be a law against selling people lemons and wasting their time having to get a brand damned new car fixed. WTF KIA do you care at all about your ** cheap trashy ** product??? Im pissed off and should have kept my money in my pocket. 0 stars.

I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) because it was my first Kia. I wasn’t sure if I would lease again from them. Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my cost $750 end of lease fees. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage. When I called the company to file my claim. The paperwork & brochures were from. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later. This company didn’t make it right. Which tells me a lot about How they care about their customers. All I asked was for $250 of additional cost. The other monies I would have had to pay regardless. Don’t buy Kia!!!!

I purchased a new 2011 Sorento against my better judgment, knowing a first year production is always problem prone. But I have had purchased many Hyundais in the past, and was used to great service, and knowing its the same company, I expected the same quality (WRONG). Coleman Kia in Ewing NJ has the most lying area manager and service department in the nation. They charge repairs to Kia, that they never repair, or even look at. Case at point: Ive had a bad door rattle in the passenger side door since purchase. Ive had the vehicle in for service for 5 times and the repair was charged but never done. The last time, I placed tape under the door to know rather, or not the door panel was opened. And guess what the service manager stated? The door was repaired but the tape was never touched. Enough said. Never, ever, again, would I ever purchase another Kia. My door still annoying like a rattle snake. But how does Kia allow itself to be continued to be ripped off. I would like to still have my door repaired, only 40,000 miles.

Went in for routine maintenance and came out with issues with my tires, when I did not ask them to touch the tires. Contacted Destination Kia and they were no help whatsoever. I called four times and Im still waiting for their service manager to call me back (from March). I contacted Kia Corporate by letter. Received a call regarding my letter about 1-1/2 weeks after sending letter. I called the following week and had to leave a message. Ive waited three weeks for a return call and nothing so I called back again. Person handling my case wasnt available so the woman who answered the phone said, I see in the notes that Destination Kia offered you help. I said to her, Ummm, no, they didnt. She said, Well, its here in the notes. So I said, So thats it. Complete silence on her end.So my complaint is that Destination Kia and their corporate office seem to have no regard for their customers safety. I could have been in a very serious accident based on what they did to my car, and all they are concerned about is that they tried to help - WHEN THEY DIDNT. My vehicle went in with no issues and came out messed up! I will not buy another Kia just based on the fact they dont care about their customers.

I should have waited a few more weeks for sale... The car has a dangerous recall about car fire. Its in all the news and yet no answer from Kia except dont park your car indoors. It might catch fire.

At the beginning of December 2011, I brought my 2008 Rio5 to the Kelowna dealer to check out a rubbing sound from under the hood. They said it was probably a bushing. Now it is December 30 and they keep sending estimates to Kia then sending an estimate for something else. When I phone the Kia service/warranty number, they say well phone the dealer, the dealer says they just submitted another estimate and on and on.I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a Kia Sucks motif for my very delayed trip.

Two weeks ago we purchased a new 2014 Kia Soul +. And less than 48 hrs/200 miles later, a loud clunk noise occurred at 45 mph, causing the vehicle to jump, and thereafter was stuck in 4th gear. The dealer replaced a computer module that controls the transmission. Had to drive a loaner for 5 days then got repaired Kia back... Within 24 hrs/60 miles, the same clunk, again stuck in 4th gear. The service dept guy told me there was nothing for them to look at unless the check engine light was on.. so I continued on to work, driving 45 mph on 4-lane highway for 35 miles :( . The check engine light did eventually come on. Back to the service dept, where they said they needed to reset the system with the new module. After another 2 days of driving a loaner, picked up the (repaired) Soul within 36 hrs/70 miles, another clunk and stuck in 4th gear. I should mention that the clunk feels like the equivalent of driving over a speed bump at 45 mph.. it jars the entire vehicle and causes me to have a startle response.. I believe there MUST be damage occurring. My Soul+ is again back at the dealer, for what the service guy said would likely be several days.. He also said he had no idea why it was malfunctioning. I believe the dealer should replace the car.. It was NOT sound when I bought it.. I dont trust driving it not knowing when it might malfunction again. If I happened to be in heavy traffic when it happens again, I could very well have an accident due to the startling nature of the event. I am paying for a brand new vehicle purchased 13 days ago, that I have driven for less than 5 days AND in Illinois. This vehicle is nearly covered by the Lemon Law.. just one more failed repair attempt and were there :(

Received Kia Motor Finance Lease Agreement, dated 09/19/2013 with noted Maturity Date of 09/19/2016. The disposition fee will be waived if you purchased or leased a new Kia Motors Finance within 60 days after the return of the leased vehicle. I had decided not to purchase and to return the car. I returned the car prior to 09/19/2016. When I leased the car on 09/13/2016, I had the alarm activated, 3m edge protectors door guides and handle cap, windows tinted 2-4 for a total amount of $1451. I had new brakes serviced on 06/06/2016 and completed set of new premium 19 tires installed just before the brakes this year. I took extra care of car which had no dents. I called Kia to go over added charge of $290 fee and was told the front bumper had a scratch which I was never aware of nor have I ever notice when the car was wax or washed. The car was waxed and spotless when returned. I took pride in keeping the car in top shape including using synthetic oil and filters. I received notice for request of $690 to be paid within 15 days from date of notice dated 09/29/2016. The total consisted of disposition fee of $400 and excessive wear and use of $290. My wife and I prefer not to be charged unnecessarily and as a result of this I will be frank with anyone that might be interested in leasing a Kia to watch out for these unnecessary added fees if one elects not to purchase the car. I sent check for above amount of $690. I did not take photos when I returned car since it was immaculate and did not foresee any problems.

My Kia Sedona has a lot of road noise. We have changed the tires and it hasn’t helped at all. I don’t know if it come from the doors and windows leaking or from the tires or maybe something else. The Kia service center is not open to helping with problems or getting things fixed.

Returning home from Military School my Kia Niro broke down. Waited 5 hours in 6 degree weather to get my car towed on a Sunday. Closest Kia Dealer closed and no car rentals close. They offered no option. I Ubered to the airport. Got a rental to finish the remaining 7 hours of a 13 hour trip. Exhausted. Hungry. Once home began the work of what’s wrong with my car, getting the rental paid and how do I get it back. It took TWO MONTHS to get my car back. The diagnosis? Manufacturer error and no specific reasoning why my car suffered a break down no one could figure out until a technician was finally sent out to take a look. Couldn’t figure it out so just did a ‘hard reset’ and then it was fixed. No idea what the problem was though AND THEN it had physical body damage and before I drove it off the lot, called Mr. Charles ** (case representative) to figure out how to rectify this. Said there’s nothing he can do. His job is to reunite me with the car not the quality of service done on the vehicle. I am abhorred with how I’ve been treated every step of the way. The reliability of KIA CONSUMER OVERALL is not even worth 1 star. My car is not reliable and neither is Kia’s customer service. Save yourself the two months of heartache I just went through and hundreds of dollars out of pocket I won’t be reimbursed.

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

Last Friday it was raining and I was parked in a stall at the grocery store. I was on the phone (which comes through the radio) when I heard a loud POPPING sound and the radio went off and the screen completely black. I took the vehicle to AutoZone first as it was believed to be the fuse. The fuses were fine not blown. I then took the car to Car Pros Kia in Carson on Avalon Blvd. They charged me $118.00 for a diagnosis ($668.00) & then they say that the radio is blown. They would have to send it out for repair which would be $550.00 ($668.00-$118.00) and if they found something in it like coins & or toys/foreign objects then it would be an additional $1,500.00 on top of the $668.00. I asked if it was covered and because my car had 106,000 miles it was not covered! Out of ALL of the cars Ive owned this has got to be the worst. 3 MOS after owning it the stitching in the rear seats and the drivers seat began to come apart and of course this too wasnt covered under the warranty. I purchased this vehicle new (traded in my 2006 Volkswagen Passat, which was the worst decision Ive ever made. They dont care about their customers. I will NEVER purchase another KIA.

My Kia Sorento 2009 diesel had 101,*** kms on it and since I bought it as new it has all type of mechanical problems. I told them the prob and I have a strong feeling it was the engine. They tested it and said that the car needed some parts. I changed the turbo and other parts which would cost over $1000 since warranty would not cover it cause its for maintenance and they charge me for filters more than $400. Since 2009 the car has in the mechanical shop more than 8 months, the last time the car was for 7 months, looking for some solution - at the end they changed the engine for a 3/4 engine. Two weeks after that the car was in the mechanic shop because did not turned on, and they change the turbo, and every week we need to return again for different failures. The car is in the mechanical shop again since more than 2 weeks without solution. This karma comes since 2009 and I do not have the chance to enjoy the car.I called back Kia and schedule an appointment to talk with somebody but nobody answer or return my calls. They never wanted to apply the warranty and in general charge me for a lot of parts that are warranty. We need to make a case for Kia to approve engine change. Since the car was under warranty although they never solve the problem and were waiting until the warranty expired. I tried to contact the corp many times but they never answer the mail or complaints. I decide to delegate this case to a lawyer cause I am so tired about this car and do not receive solution. Today I have a file with all history with more than 300 pages. Thank you.

Leased a Kia Sorento early 2016 brand new. No problems that I noticed other than the engine oil got dirty and more dirty every time it was changed. Shortly after my oil was changed the last time, the engine started making a clicking noise then it all of a sudden blew. Dark smoke came out the exhaust. The car cut back on long enough to get home then it didnt cut back on. Had Kia tow it to get maintenance only to have the warranty company refused to pay for repairs. Was told that there was sludge in the engine and was asked to provide service receipts, which I did. I am not a rich person to just pull 5000 dollars out of my pocket and pay for a repair especially if I am not at fault. I told Kia to take the car as a voluntary repossession. No word since. Im completely disgusted and now Im sure my credit is screwed. Something needs to be done.

7 year warranty means nothing to Kia! My wheels on my brand new car started to flake after 1 year and my warranty claim was rejected. Not long after that, my sunroof will not close and that is also not covered. What an absolute joke!! DO NOT BUY KIA!!!

We purchased a 2008 Kia Rio for our son to use before he graduated high school. In the 3 1/2 years since it has, it barely had 30k miles on it. Our son reported while driving it 2 weeks ago, that it jolted and he thought he had a blowout, but upon checking it, the tires were good. However, the right front wheel was free to float forward and backward in the wheel well. The Kia technician was quick to advise us that the person we had who welded the control arm did a poor job and it broke. He was immediately advised that the car was purchased new and other than oil changes, it has never been mechanically worked on. The service manager said they would submit it for warranty approval. Two days later, it was denied and we were informed that the operator hit something and broke the control arm.What happened to the expert opinion stating a bad welding job to breakage caused by damage? This isnt my first time around the block and I know when smoke is being blown up my shorts. The denial came from a supposed Kia rep. The Albuquerque Kia ran me around for a week to even get this information from them and would not follow up on information leaving me to them. One of their people even had the ignorance to even say aw boo! What was that supposed to mean? But they have my car and I understand what a mechanics lean is.

I purchased this car new, have done all maintainer to car. At 64000 mile air go out, told my condenser was hit by a rock. Have seen over 1000 complaints about this same thing. This is a big problem with design. Told its not covered because I am over the 60000 mile warranty!! This is bull. I own 3 Kia, just purchased a 2016 Sorento and I am going to design something to stop this. I have own many different cars and this is the first to have this problem! KIA NEEDED TO RECALL THEIR DESIGN ON THIS CONDENSER and put mesh shield to protect it. Very disappointed with KIA.

I bought a used 2009 Kia Spectra last year around the end of the year. They convinced me to add on Gap insurance and a shock censored alarm. Ive had to bring the car in several times because the alarm doesnt work. My power steering started making noises about 4 months ago. I took it to the dealership because their Warranty is supposed to cover it. They tell me Your power steering fluid is dirty and the filter needs to be replaced/changed. Its going to cost $220 dollars. I was told all the fluid had already been replaced when I initially bought the car. So they are telling me that not even a year after buying the car that somehow the power steering fluid became dirty and the warranty doesnt cover it. This is total **. I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! Im out over a thousand dollars already on what Ive paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

Kia Rio Gearbox problems - This vehicle was bought brand new on 2nd May 2013 from the Kia Northcliff, Cresta, South Africa branch. The vehicle started to develop gearbox problems with the gears getting stuck intermittently. After speaking to Mr. **, National after sales manager, Kia South Africa, he arranged that the vehicle had to go for assessment. The vehicle was sent to Kia to assess and fix the problem. They have replaced certain parts whilst trying to rectify the problem. After receiving the vehicle back, the problem was not solved. The vehicle was returned to Kia, and after one weeks assessment, Mr. ** (Workshop Manager at Kia Northcliff) responded the following: At the time of testing the vehicle we could not fault the vehicle. The vehicle is still giving the same problem and Kia is not prepared to accept that this is a factory fault and is not willing to replace this vehicle. I am sending this complaint now to the South African National Consumer Commission, Hello Peter, Verbruikersraad Beeld, The Automobile Association, Kia South Africa Head Office and trust that somebody will assist me to solve this problem once and for all, seeing that Kia is not prepared to accept responsibility.

It went from some noise to the rod going through the motor block in a matter of a minute. 2012 Kia Sorento. I put easy miles on my cars. Never have I had this problem on other makes and I usually keep the cars much longer. Now the Dealer is offering me $500 for the car. I just put more than that into brakes. This kind of built-in obsolescence will not keep me coming back.

My 21 year old gr-daughter bought this brand new Kia. Put $4,000 down, financed $19,000. Car started to accelerate. Took it back to Monroeville Kia. They kept it from July 5th till middle of August. No rental car, nothing and insisted there is nothing wrong with it. Kara **, my granddaughter, was so afraid to drive it again as she was almost in accident and said take it back 1500 miles on it. After weeks of trying everything she had to settle for $17,000. A loss of more than $6,000. How can a dealership account for doing that to a 21 year old?? That is how Monroeville Kia treated a young girl who saved her money for a new car. Shame on them!!!!!!!!!!

I purchased a 2017 Kia Sedona from a Kia dealer in Queens, NY in 2017 with 50 miles. The car is perfect for my family of six as it is roomy and the LX model offered enough accommodations which made it easy to travel with five children. I was very happy with my vehicle and Kia until recently. I had an engine malfunction while driving on a highway with a relative and my children.It was New Years Eve 12/31/20, and I decided to take my sister and children shopping at a store that was about ten miles away. We live in the Suburbs which can get rural in some areas and in order to get to this one store, in particular, I had to take a highway to travel there. When I initially started the car I heard a rattling sound which I thought was due to the cold weather, however, as I drove off and drove further and approached the highway the car started to decelerate. After the car decelerated the car cut off while I was driving. In a panic, I started the car again and pulled over to the side. I had to repeat turning the car on, the car shutting off and decelerating, turning the car on, and drive ten miles to return back home.The very next day 1/1/2021 I had the car towed to the dealership that handled my lease buyout. The service manager was nice exhibited professionalism and willing to offer exceptional services to ensure that my car was repaired and that I understood the repair process. He informed of charges that would be incurred if the warranty was not covered by Kia. So everything at the dealer was done with professionalism and courtesy.The problem that I experienced with Kia was and is that they are not honoring the warranty. The Service Manager indicated that receipts were required to document oil changes performed on the 2017 Kia Sedona to ensure that maintenance was performed routinely. I provided receipts that were kept from service performed from Kia dealerships, however, was unable to produce enough receipts for Kia to honor the warranty. I contacted the Kia Customer Service which represents corporate, the customer services representatives I spoke with exhibited professionalism and advised me to try to get receipts of purchases of oil for any oil changes done outside of a service shop. However, I am unable to. So here I am one and a half months without a car, I am renting a car while paying my monthly finance bill, and I believe Kia will not honor my warranty because of lack of receipts of oil changes.I also find it ironic that I had the car serviced in November 2020 at a Kia dealership and they are not honoring the repairs. I hope that this issue is not an issue with the Sedona as I had around 65,000 miles on the car at the time the engine malfunctioned. I did check another website United States Department of Transportation Traffic Safety Administration where recently a consumer reported the same issue. I pray that this is not the beginning of an issue like Kia experienced with the Kia class engine failure class-action lawsuit in 2019. Although I love the Kia Sedona I probably will not purchase another Kia if the company does not offer reasonable solutions for this matter.

Purchased a 2016 Kia Sorrento with only 49,880 miles. Carfax said it had 30 days and over 10,000 miles of powertrain warranty. Needs a engine and Kia is stating that their internal date was different and I was 2 weeks out of time but the Kia was at the dealership for a week and so I called to ask for some help. They said that they have a goodwill program since it just ran out but only in their internal system which I have ask for that info and had no response, and as you see by the 1 star they do not want to help in my case....

Got this car in a lease in 2017 from a very bad Kia dealership in Fort Walton Beach Florida. Continuously kept up with oil changes. The rear tail light on the driver side malfunctioned or I had to replace it twice because the seal was not staying sealed. Then I’d PCS to Hawaii 105 thousand miles. And with no notification the car stops running. Take it to the dealership and they said, Oh well I’m sorry. You’re 5000 miles over the warranty. So there’s nothing that I can do. It’s $15,000 for a new motor. Very discouraging From dealership and Kia consumer affairs. Do not buy any Kia vehicles.