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Nissan Motor Company is a Japanese multinational automobile manufacturer headquartered in Nishi-ku, Yokohama, Japan. The company sells its vehicles under the Nissan, Infiniti, and Datsun brands, with in-house performance tuning products labelled Nismo.
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I would not have given a one star had the option been available. This is the second vehicle I have financed through NMAC. I had a horrible experience the first time in 2000 and decided to give it another shot. We purchased a 2012 Altima Coupe in April 2012. I have constantly had to call and argue with the reps simply to get my information. I was told I would receive in the mail documents regarding my payments and account information through NMAC. I never received any of this. It is December and I still have only been able to get info regarding my account by calling myself. No communication whatsoever has ever made it to me through the mail. I have requested it many many times for various reasons and still theres nothing.Also, their online payment system is a complete joke. More often than not, it will not accept my card info and I will have to retry at a later date. This has caused my payments to be late more than once. I also never receive my statement notifications by email that the reps have promised would be sent. Also, my rate on my contract from the dealership shows 0.9% and when I look at my account information through Nissan Finance Manager, it shows a 2.9% rate. I wonder who/when that was authorized.I will never finance through NMAC again, possibly never own another Nissan vehicle.
I bought a new 2017 Nissan Rogue. The next day from purchase I when slowing down I felt a jerky lunge as if the break locked up and something is getting stuck or going to break, others have stated sounds like transmission issues I contacted the salesman the next day about returning the car and she said dont worry you have good warranty just bring it in we will fix it! So, I made the appointment and service said, We dont find anything wrong. A few weeks later there was a metal rattle noise low idle.Again, we dont find anything wrong with rattle. We will bend this plate, it still made noise. Service said, We drove your car 15 time. We dont feels issues. (lies!). Its been 1 year and the break, lunge pop issues has never been fixed, the sunroof rattles and squeaks, steering wheel squeaks when turning, radio sounds like static, vibrating in dashboard when accelerating are intake button for a/c gets stuck, air conditioning makes a water noise.during service wrong oil was added to my car, antifreeze was below the low line.Been there 5 times for repairs with waiting around 4 hours each visit with no repairs except for the idle. The new car warranty is basically a scam if Nissan doesnt use it. Service advisors all say, we have no problem using the warranty, but then refuse to use warranty to fix repairs. I have never had a car with this many problems in used or new cars. Service states this is Nissan not other cars you cannot compare, obviously because Nissan showed they are bad quality, customer and lower than other car with this many problems! On top of that Nissan has bad resale value only one year and lost more than 1/2 its value, basically buy 2 cars only get 1 - not complete, bad quality, junk car.
I faxed a problem that had occurred in July 2011, and till this day, I have not heard back.
Since day 1 of having my Nissan Rogue 2016 SL FWD, have had constant issues. Front auto braking sensor malfunctioned the day I drove it off the lot in July 2016. Didnt have my car for 2 weeks, dealership was clueless on when the parts would be coming in. Dealership said they would paid for all the gas consumed in their loaner car for those two weeks and they paid 75% of it. At that point, didnt care to deal with them. Factory tires on the Rogue are junk, so loud on the highway. Acceleration is awful and the gas pedal vibrates. Had issues with something being loose in the driver side door, made a chirping sound when I closed it. Passenger door does the same thing now. Back door hatch makes a noise when turning or backing out of the driveway. Took the dealership and they took it all apart, broke a couple clips for the back trim and put it back on anyways thinking I wouldnt notice. Took it to the dealership I bought it at, the Midwest Regional tech and Service manager messed with my back door to get it to stop making noise and said they would order all new parts for it. They never called me back when the parts came in so I just now have them doing the work. Now my steering wheel shakes a ton when braking on the highway with speed over 50mph, its back in the shop for a second time to figure out the problem after a quick resurface of the rotors. I will never suggest a Nissan to anyone ever again, these cars are junk. Overheard so many complaints about their new Nissans from other customers while I was in the dealership the other day.
I own a 2008 Nissan Rogue. I bought it brand new and drove it off the dealership lot with 8 miles on it. It has every feature that was offered at the time of purchase. I bring it into a dealership for each and every service that has ever been needed (including something as simple as new brakes). I wanted to make sure it was always done right. It was the 3rd brand new Nissan in my household. I thought Nissans were known for their high quality and dependability, but thats not really the case. I did some research and found out that there is a known issue with the CVT transmission in this year and model. So common in fact Nissan, rather than recall all vehicles with this known issue, Nissan decided to extend (double) the warranty (10 years or 120k miles).This vehicle has less than 100k miles on it and its 10+ years old. Two weeks ago the transmission failed. At 99k I am well within the 120k miles BUT, I took delivery in late 07 for this new 08 so I am being told by Nissan North America that I am outside the warranty by 5 months. Because of being a loyal customer excited for the new model year, I am now being penalized and told they cannot cover 100% of the cost of the new transmission. Really? Really! So be warned of getting excited about buying the new model year BEFORE the actual year. It might come back to haunt you later on. Had they actually recalled it, it would have shown up on my report each time I brought the car in for service and I wouldnt be dealing with this issue and having to pay anything for a new transmission. Disappointing to say the least for such a known/common issue.
Right After my accident when the brakes locked up and gave out on me while going over an on ramp close to I-80. While in My 2017 NISSAN Rogue Sport while driving through Sacramento Ca. After the accident, I called Nissan Finance and Total Loss Recovery and explain to them that Nissan Momentum advice me to close out of my AAA INSURANCE in the month of May 2018 of last year and they would deal with my car INSURANCE for me. After Explain and doing so a few mins on the phone with a live rep that told me to take it up with the Momentum dealer himself Who so called sold me the car. I Explain to the rep on the on the other end of the phone that they shut down Fairfield Momentum cars dealership due to business financial problems. On top of all that 7 days later I finally get a call back from a lady rep from Nissan Consumer Affair. When talking about my car accident she start yelling and acting way very unprofessional yelling, I am closing the case for good, right after I told her Nissan Fairfield has closed down due to business problems. Can someone please help.
Nissan has to be one of the worst companies known to man. If youre having issues dont even bother to contact consumer affairs because all youre going to get is an Im sorry. Honestly sorry does nothing for the problem I am having. A little over 30 days ago I purchased a certified 2014 Nissan Sentra. All to find out I was infested with German roaches. The dealership refused to fix this issue until I personally went in there and threatened to tell all of their customers they sell cars with roaches in them. What makes it worst is I also need my brakes done and my ac filter changed. But to make things worse the mechanic wont touch my vehicle in the condition that it is in because it is infested with cockroaches. I called Nissan USA and only thing that they could say is Im sorry to hear that. My car has been bombed over 10 times and over a week later I still have only gotten a sorry from Nissan. Quite frankly I dont even want my car back after it had to be bombed 10 times.
Nissan is one big scam. Do not lease or buy a car from them. A windshield cracked on a New car. They put the part on back order without a date. The car is not able to be used and they are still requiring for the leasee to pay for the lease when they are not providing any part, For over a month already! In addition I believe there are laws in certain states requiring a manufacturer to have parts available for up to 5 years on certain items. Good to have Warranty Compliance Advisors as our assistance here. We reached out to Nissan and got a pathetic response still nothing doing.
I have been trying for six months to remove my ex-husbands name from the title of my car, on which I still owe a small sum of money. I have literally spoken to a dozen Nissan reps who have strung me along this entire time - with no solution in sight. They are clearly lying to me at every turn, and I get the strong impression that they are urged to lie when you call about this. I have heard everything from, Your paperwork fell through the cracks and well have this resolved within a week (that was in January), to You need to resubmit your notarized forms (that was in April) - never mind that I already sent it certified mail. I have even asked the motor vehicle commission in my state to call them. Even they cant get a straight answer. My lawyer warned me that they would give me the runaround, since they do not want to remove a second party from a title, in case I default on the loan.I have literally shed tears with some of these people - after trying for months to resolve this. I am battling Stage IV cancer and am begging them to remove his name from the title so that he doesnt end up with the car. Theyve promised to call me back immediately (hasnt happened), transfer me to a supervisor (hasnt happened), process my request immediately (hasnt happened). Im now entering my sixth month with no resolution. Ive told them repeatedly that I could be dead before they get their head out of their behinds and resolve this.While I love the two Nissans I own, I will never finance with them again, and I will let everyone know that they shouldnt either! Shame on NMAC!
My 2004 Infinity G35 had a recall on air bags. Had the work done but the light keep coming on. Went back to dealer and was told it was my job to get it fixed. Never had this problem before they work on the air bags. I feel the dealer should fix the problem. I sent a letter 06-5-11 on this. Have not heard from anyone. I would like to fix it or go to small claims court.
Purchased a 2013 Nissan Altima two months ago and had 85,000 miles on it when the CVT transmission went out. In hindsight if we had read more reviews we would not have purchased this vehicle due to the number of complaints about the transmission in this model! Only advanced warning we had was that the car seemed to shake and vibrate at lower RPMs and engine would race causing the tachometer to rev at higher speeds. This started about 75 to 100 miles prior to the car losing acceleration. Went from driving with the traffic on the interstate down to a limping top speed of about 25 miles an hour. Managed to get to a parking lot and ended up hauling it the last 70 miles home on a car carrier.Contacted the Nissans National Customer Support Center which was of little help. Hauled the car to a local transmission shop where the owner found the pan full of metal shavings and the transmission shot. Called 2 other transmission shops which both offered the salient advice of you should not buy a Nissan with a CVT transmission. We are now facing a $3,200 bill to replace the transmission. Unfortunately we also have to haul the car to a Nissan dealer to have the transmission programmed or flashed after it is installed. Nissan extended the warranty to 120,000 miles on earlier models but the 2013 only has the 60,000 mile warranty because of the new transmission. May be new but certainly not better!!
My Terrano 11s alternator went down and so I contacted my local garage who after ringing round said that the part would cost a massive £130-00 inc VAT. The part would take a couple of days as this was a Friday. I thought that I would also try to see if I could speed things up a little by contacting my local Nissan dealer, Nissan Bradford (Bristol St Motors), they also said that it would take a few days and the cost would be ONLY £1300-00, yes £1300-00. When I complained all I got was that Nissan set the cost and thats all there was to it. Is it that the warranty was different? NO. Both had 1 years warranty. Is the Nissan part made of Gold? No. It is in my opinion that They are BOTH profiteering.
I purchased a Nissan Rogue 2015 from Koeppel Nissan, Queens NY. It has been in their service department several times for different issues but the main Issue is a Broken Transmission within 6 months of having this car. I had a Nissan Versa 2012 and traded in for this Rogue 2015 and I really regret have done that. Nissan Koeppel has been really unprofessional with me. I found out that they were claiming repairs for my car when my car was not even near their service department. I think that because my car has been IN so many times, they thought that they could claim repairs any time they wanted even when my car was not around.I tried to get in touch with Nissan Consumer Affairs and asked them for support, but they have done anything for me. So I had to contact the BBB and open a complaint. My car still has issues that hasnt been repaired, make noises, the transmission still has issues, the engine is weak, the MPG is only 15 in the city when is supposed to be at least 28, I feel like Im driving a Non-fuel Economy car, Im having issues with my entry Key, the car wont turn on sometimes and the list goes on... And the fact that this dealer in Queens New York was faking some repairs which I confronted on Sep 18th, and because of that I was asked to leave and never come back because I found out that they were lying about my car repairs, at this point, I dont know if they actually fixed my car when my car was actually in their service department.I dont feel safe with this car, I dont believe that they have done anything to my car and Im really disappointed with the service of Koeppel Nissan and Nissan Consumer Affairs. I believe this Nissan Rogue 2015 is a faulty car!!! And I dont want anyone to go through what Im going through, especially as a single mother. I was able to get a meeting with Nissan North America and BBB this month and hopefully they can replace this car or give me back my Nissan Versa. I will keep you posted!
I have a 2012 Nissan Murano sl awd. I have it in white and I have different shades of white and my headlights hold moisture in them. I told them at the dealership about a year ago too. They didnt see it and now that it is out of warranty they see it. I only have 50,000 mile. I call customer affairs. The lady told me it was nothing they can do for me because it was out of warranty now and she said she couldnt find nothing where I had made a complaint about it. I will not get another Nissan again cause they dont stand behind their stuff. I guess customers dont matter to them. They didnt tell me that your paint and headlights only have 30,000 mile warranty on them. They say that the headlight has to be replaced so right now I am upset about.
When I purchased a 2011 Nissan Frontier, I was asked, How would you like your payments to be made? Through automatic withdrawal or through mail? I clearly stated that I would like an online account that would draft my payments automatically on the 17th day of every month. When I first discovered that payments were being taken from my online account and through mail, I contacted my bank to stop the payment. I then contacted Nissan to inform them I did not want my account being drafted twice a month. Fast forward to a year later: the same thing, but only this time Nissan Finance writes an email to me apologizing for mistakenly drafting twice out of my account. I took the initiative to cancel one of the two payments that they were taking. Once I did, Nissan did the same thing; therefore, no payment was received for the month of July. Harassing phone calls everyday all day began approximately 4 days after. I spoke with a lot of callers (all of which I cant understand due to language barriers). I explained my grievance and they said, Sorry, but you now must make a payment for last month.” I find this company to be poorly run, disorganized and filled with negligence across the board. I can promise that this Nissan 2011 Frontier will be the last Nissan I buy and I will gladly share this story with anyone interested in buying a Nissan.
I purchased my Altima in 2011 from Newburgh Nissan, Harte Auto Group. Boy was I ripped off! I felt that I was bait & switched when it came to the deal and paperwork. Clearly, after I realized that I paid WAY too much for this vehicle, nobody wanted to hear about it. Not the dealership and not Nissan Motor Acceptance Corp. My payment is way too high for what I can afford since DAY 1. NMAC will NOT work with me regarding possibly modifying the terms of my loan. They dont care. Representatives there are very nasty. No notes was ever noted when I call. I seem to explain my story over and over again. Now nearly sinking clearly into a state of bankruptcy - JUST FOR THIS LOAN/CAR - Im sick to my stomach. In this day and age, you would think auto creditors would WANT to work with you - have a little bit of understanding and compassion to try and make it work. Nissan does NOT. I will NEVER recommend or purchase another Nissan product as long as I breathe and walk this earth. Ive made mistakes in my life - but this one was by far, the worst Ive ever done. Once again, not the dealer or NMAC will even try to listen to me or work with me to make my situation a little easier. DONT BUY A NISSAN!!!
I purchased my 2013 Nissan Pathfinder SV on 9/25/14 from Miller Nissan In Fairfield CT. It was not disclosed that the vehicle had 3 previous repairs for the transmission. I brought the car in on 10/13/14 and was told it needed a new transmission since this was the 4th time trying to repair the issue. Upon pulling the records for the vehicle, it was shown that the previous owner had been in numerous times for the transmission. The first date the transmission was reprogrammed was 12/5/12. The car was sold to the previous owner in 2014 and on 3/29/14 she reported a bucking with the car. They reprogrammed the transmission at this point. She did not have the vehicle from 3/29-3/31/14. She returned again on 4/2/14 with the same complaint bucking. She returned again on 4/4/14 and they reprogrammed the transmission again. She did not have her vehicle from 4/4/14-4/25/15 (mileage 6127). She had at some point returned the vehicle to Miller Nissan. I went in to buy the vehicle 9/22/14 and they put in the leather as I requested ($1500). On the repair order it also stated that they should check the transmission for shudder on access. I went in on 9/25/14 and picked up the vehicle and NONE of this information was given to me. I purchased the vehicle and 2 weeks later brought it in on 10/13/14 with 13,316 miles on it because of a heavy shudder and shaking. They replaced the transmission at this point with 13,983 miles on it. I was not happy, spoke to all the managers at Miller Nissan, 6 months pregnant with my 3rd child, Not having my car for 15 days. They said there was nothing they could do. Basically I was sold the car under a lie about the transmission because I specifically asked about the transmission and was NOT TOLD that it had been in previously 3 times for the issue. On 2/18/16 I brought in the vehicle due to recalls and they reprogrammed the transmission again at that time. I did not have my car from 2/18-3/18/16. Again Very pregnant and I had my baby on 3/2/15. I contacted Nissan 9/11/17 regarding transmission issues again. I went into the sales department to try to see if they would take my car in and get me a new one to fix the issue they created by selling me a car that had known transmission issues that were not disclosed. The salesperson and manager wanted me to put in another 5K into the car I wanted to purchase and raise my monthly payments, not only throwing away that already $10,000 I paid on the car but also putting more money into it. I walked out and told them I would contact Nissan corporate which I did on this day to open a case. I went back on 9/14/17 because of the transmission issues that had been ongoing and they advised me that I needed another transmission replacement.I asked for a big rental car for my 3 kids and they said they did not have one. Finally after complaining and leaving no choice to them they got me into an Enterprise rental. I did not have my vehicle from 9/14-9/22/17. I picked up my vehicle last Friday and drove it over the weekend and it drove worse than when I dropped it off. I called Nissan, when in the meantime I was in contact with ConsumerAffairs in an attempt for Nissan to buy back this car upon which I was denied. I called Miller Nissan and brought my car back in on Friday, 9/29/17 and they provided me with a rental with took 2 hours for them to get for me. No one called me on Friday and when I called they advised they were still working on the car and that they found another transmission issue. I got a call today 9/30/17 and they advised me they attempted to reprogram the car and it did not fix the issue so they had to take it apart and install new parts to the transmission and needed to look at the torque converter along with other issues. This car is CLEARLY A LEMON. Nissan needs to make this right. This is not fair to me and my family and our well being and safety is being compromised by this car. I will be without my car again until next week again. This just shows this car is NOT FIXABLE and will continue to have issues with the transmission. Neither Miller Nissan nor Nissan USA is resolving this issue.
I leased a 2014 Pathfinder May of 2014. My gas mileage was very poor. At 2500 miles, I was averaging 8 to 9 miles to the gallon. The car is rated at 19 city and 25 highway. I mentioned it to the service department and he said I need to get more miles on the engine and that it would improve. Well I dont expect to get 19 mpg but at least 15 to 16 mpg. I now have 11,000 miles on the car and am averaging a big 10.1 to 10.3 city and 12.6 highway. I am not a lead foot driver. I took it to my dealership and they said they would check it out correct any problems they find. After having the car all day, they claim there is nothing wrong with my car. Is 12.6 highway send up a red flag or what. My friend has the exact same car as myself, same model, year, and engine. He averages 15.9 city and 18.2 highway with his a/C on. I mentioned this to my dealer, they said to call Nissan consumer affairs rudely. Well I did, they tried to tell me maybe its the way I drive and look at my book from Nissan to get some tips on how to drive to get better gas mileage. What kind of tips can I get for highway driving? Your foot basically stays in one position driving on the turnpike at 65 to 70 mph. The woman at consumer affairs said to take it to another Nissan dealer for a second opinion and if they find nothing wrong then Im basically stuck with what I have. She also said the gas estimates are just that an estimated mpg. Does 12.6 mpg come even close to the 25 mpg rating of Nissan. If I dont get any solution from Nissan then I will put big lemons on the car with gas mileage I am getting and park it in front of the dealership. Maybe it will get someones attention. Well, thats where I stand at this point.
The CVT Transmission is junk. Disintegrated at 76K miles. It is well documented the CVT transmission has a history of problems. Nissan only extended warranty of a very small subset of vehicles that have the CVT. I spoke to Nissan Corporate and they were unwilling to help. If you buy a Nissan, put away another $3k to $4k to rebuild the transmission.
Purchased date:06/12/2015; Model: 2015 Versa S Plus; Dealer: Imperio Nissan of Irvine, CA; Service Rep: Scott; On November 1, 2016, around 9:50 am, our car was traveling in a very slow speed on an interchange on-ramp from freeway 110 north bound to 105 west bound in Los Angeles County. The traffic was moving in a slow fashion on an uphill on-ramp. As the traffic was getting slower, I gently stepped on the brake to slow down the car. While I was holding down the brake pedal, suddenly I heard a clunk noise and felt a vibration. At this point, the car started moving on its own without a sign of slowing down. I immediately tried to step on the brake with full force but felt the brake pedal having no pressure at all. Although a safe distance was kept from the front car prior to the accident, as the brake pedal traveled down to the floor, the car continued to move closer to the front car with uncontrollable speed.At that time, the only thing I could do was to veer the car towards the right edge to avoid direct impact with the front car. Based on the owners manual, I believed the anti-lock braking system function was being erroneously activated at the time of the incident since the dry and non-slippery road condition did not warrant such activation. And what made things even worse was, for whatever the reason, the car was moving on its own with uncontrollable speed while the brake pedal pressure was completely lost due to a faulty ABS activation, which directly caused the car crash. This vehicle was purchased brand new on June 12, 2016 and a subsequent recall serviced was done on August 13, 2016 from the same dealer following a recall notice with regard to sudden acceleration safety concern. The liability insurance claim was filed for the accident. The mileage was 8740 at the time of accident. The dealer was contacted on 11/7/2016 and the service rep named Scott was refused to take the car for inspection. I called Nissan consumer affair in TN and a on-site investigation and inspection is yet to be confirmed.
I got my Versa on November 2014. I am having problems already. It sounds and has problems like a old car. The shocks/struts are not working at all, the engine leaking oil on and off, air conditioner making funny noises and taking engines power every time that comes on. The engine while idling makes a loud noise and keep doing a clicking sound and the brakes pedal had stuck/locked about couple times already.
I needed a part for my Nissan Versa that was on national back order. For almost 3 weeks West Hills Nissan in Moon Township, PA and Nissan North America treated my problem with no care and refused to give me a used car or a rental car. After talking to about a half dozen people and complaining they got some guy named Angelo from Nissan Corporate to help me. He told me Nissan parts often go on national back order and this was a common thing. He said it was too bad I didnt rent a car because he would have reimbursed me - although I was told they wouldnt when this nightmare started. Emails sent to the president of customer quality - Brad Thacker went unanswered. Ill never walk into another Nissan dealership again.
I had a beautiful WORKING 2011 Nissan Sentra. But after being flooded by a hurricane I ended up getting a 2013 Nissan Sentra. The car was great until 12k. It started to have all kinds of issues and after a long back and forth, I sold the car back to Nissan. (But here is the kicker, even though the brakes were faulty on it and would wear out too fast (I was not riding them), Nissan still refused to refund me. So I had to take a huge loss and look for a new car with already negative equity). The dealership I bought my 2013 Sentra with was willing to work with me and got me into a 2014 Nissan Altima. (Of course with payments being high and this was the only deal I could get.)A month of owning the car, I get a call from Nissan saying I did not make a payment for my 2013 Sentra and the car is in jeopardy of being repo. I told the guy that I sold the car and asked why that information was not in the computer. Thinking it was an honest mistake, I called the Nissan Dealership where I bought the Altima and they said, Oh yeah we sent that in, you should be fine. 2 months of owning the Altima I get another call asking about payments on the Sentra. Then 2 days after that, I get a letter stating that I was not approved for the loan on the Altima and needed to return it. I was confused because I had already made 2 payments towards the loan on the Altima. I called corporate Nissan and asked what was going on. They stated that when I applied for the loan, I was approved but then I got disapproved. WHAT??? I stated that I already made two payments for the Altima and was wondering where that money was going. They told me Oh that is going towards your loan. I asked what loan was that. The 2013 Nissan Sentra. I could not believe that I was paying for a car that was no longer in my possession. (It was even sold at the dealership.) I immediately called the Nissan Dealership and asked what was going on. They said not to worry. We will fix it. A month later I get the same letter. Repeating last month, I finally got the whole situation resolved. I took my car into its first oil change and then the problems started occurring. The radio and back up camera stopped working after a month. I took the car in to express my concerns about the radio. They updated it and said Everything is good to go. I didnt even leave the lot and I put the car into reverse, the camera flickers green and shuts off. Then the radio reset itself and shuts down. I went back in to tell them nothing was fixed. They replied Oh we will have to order a new radio. That will take about 2 weeks. I took the car home and waited 2 weeks for the radio to arrive. Once it came in, they replaced it and I tested out, everything seemed great and I drove off. 5 hours later it stops working again. (Keep in mind this radio is brand new.) I take it back in and they hold it for a week to find out the issue. Upon returning the car to me, they told me they replaced the back up camera and the radio.I have had the car for a day and now there is a very loud clicking and rattling noise coming from the engine. THE ENGINE! Now I am not a mechanic but I am pretty sure you do not need to access the engine when replacing a backup camera and a radio. I called the dealership where it was for the past week and there was no answer. (I called 5 times.) Then I tried a different Nissan dealership and was told, Well we dont want to touch what they have done and would need copies of all the paperwork. Also if we were to move forward, we would have to call that dealership to get permission from them to work on the car. WHAT?! Last I checked I am paying the monthly payments on my car, not the dealership. I tried contacting Nissan consumer affairs and they tell me Take it to your local dealer. It is my dealer that has caused this mess. I cant take it to a different dealership because they want permission, I cant get a hold of anyone from my current dealership, and I am stuck with this car because of the negative equity. This is my last Nissan. Their mechanics are terrible and their whole business is shady. I am done.
I have been very disappointed with Nissan and Bob Richards Nissan. My airbag light came on (not flashing). I was told that I had a sensor in the seat of the passenger that had gone bad. I was told that you could not replace the sensor only, but that you had to replace the whole seat to the tune of $4,300. My car doesnt even have electronic adjustments on the seat. After much discussion with Bob Richards Nissan and North Augusta, South Carolina and with consumer affairs for Nissan, I was told that I was out of warranty and that my extended warranty did not cover this. I am shocked that Nissan would not stand behind a safety feature on my car.I was told that my car had 90,000 miles on it, actually it has 99,090 miles on it and it was out of manufacture warranty. When I pick the car up I brought to their attention that my airbag light was not on anymore. I asked them did they disconnect something to cause the lights to go off and they said no that they could not do that. I told them that my light was not on anymore. One of the service guys said to the other one cant we just turn it back on. The other service guy said no we cannot do that. The technician who has been working on the car had reset the light and now it is off. I have driven about 60 miles and so far the light has not came back on. So, do I have a problem or not? What if I had given them $4,300 and did not even need to be fixed. The service guy wrote on my paperwork that he knew that the light has gone off and that the repairs still needed to be done. Well does it? I am very disappointed that Nissan or Bob Richards Nissan would not stand behind the safety feature on my car. I asked the service guy how many times something had to go bad on cars in order to have a recall on a feature, especially a safety feature. He said he did not know. I will never buy a Nissan again. I drove a Toyota Camry prior to this car and it had two hundred and eighty nine thousand miles on it in order to have a recall on a feature, especially a safety feature. He said he did not know. I will never buy Nissan again. I drove a Toyota Camry prior to this car and it had 289000 miles on it when I gave it to someone else and it is still on the road today. Next time I will buy Toyota, but not from Bob Richards Toyota. Again, I am disappointed and disgusted that a seat would cost $4,300.
I brought vehicle (90SX 240) in for service because there was a lifetime warranty on the seatbelt components, which I read included the motor. The motor pulls the chest restraint back when you close the doors of the vehicle. That was my number 1 concern. It wouldnt move! I was haggling with Nissan North Americas consumer affairs about its warranties and what it covered. My case# **, contact person, Richy **. They attempted to sell me a used motor for $600 and when I told them about a new motor for $98. After 15 days they gave me the vehicle back with the seatbelt repaired and a tampered frontend, which I didnt have when I trusted them with my vehicle.
It has got a worst service centers. They never take care of the car at all... The cost is soo much. They never work for that.. Nissan has got good cars but a worst service centers.. They dont have any responsibility at all... They are worst.
Hello Im owner of dealership for past 12 years. I been we sell all models of cars but I will never ever ever ever buy another Nissan with cvt transmission. They are nothing but junk junk junk. Past 5 years I have purchased over 20 Nissan Altima or Rogue or Sentra with cvt transmission. Same day I sell, second day I have to tow the car back to lot. Please dont give Nissan Corporation money even if your car goes bad. Dont make no more payment on piece of ** Nissan junk.
My 2011 Nissan Rogue with 62,000 miles on it needed a new transmission. Warranty said 6 yrs or 60,000 miles. My claim was rejected with a $147.50 diagnosis fee and a price of $5,440. Do not buy any Nissan products. Cant believe Nissan headquarters. With all their money cant help out customers when they know their transmissions are all defective.
I wanted a vehicle that would be low maintenance, fuel efficient, & nice to drive. Instead had disappointment after disappointment & not to mention poor customer service. Constant problem with the push to start button & Nissan dealer asking for $1000 to repair something that should be on recall. :(
Cape Cod, MA: At the end of Jan. 13, I purchased a high-end 2010 luxury Maxima SV with 33k miles. The dealer pushed a $2000 extended warranty on me saying mine would run out at 36k. When I read it over carefully, I realized that this did not cover everyday issues (exp: brakes, tires, etc.) and every item that was covered were parts/issues that Nissan would be bound by LAW to correct anyway! (I know this as the previous Director of the BBB & of the Consumer Assistance Council in our region working closely with our State Attorney Generals Public Protection Bureau.)As an educated consumer, I cancelled this useless policy, and surprise - in December 13, 6k miles over the ridiculous 36k warranty (less than any other manufacturer to my knowledge), my beautiful Maxima had me, a woman, stranded in a dark parking lot on an icy rainy Sunday night. It was incapacitated due to a faulty part in the steering column connected to the push start. After research I found that there are MANY HUNDREDS of complaints and horror stories regarding this issue & that Nissan had recalled the defective part on 2009 models. Although I expect the 2010 Maximas also contain this defective part. This brought me on a journey to complain to Consumer Affairs and a regional rep. Neither were concerned with standing behind their expensive, luxury, top of the line vehicle, and were not even interested in extending the repair as a goodwill gesture as, after all, I didnt purchase the Extended Warranty! Try as I might, I could not get through to them that they were STILL bound by Implied Warranties in Massachusetts under MGL. Ch. 93A Consumer Protection provisions. Nissan CANNOT develop and sell extended warranties (Express Warranties) in order to avoid what they would be required to do under an implied warranty. Basically: a product must perform properly for a reasonable amount of time or it is the seller/manufacturers responsibility to rectify. Nissan is attempting to coerce purchasers of their vehicles into purchasing expensive extended warranties - therefore GETTING THE CONSUMER TO PAY FOR (NISSANS) RESPONSIBILITY BY LAW. This is fraud & misrepresentation to consumer and an illegal practice! I am SO disappointed in Nissan Corp. This was my fourth Nissan and the other 3 ran forever! Truly, one of the reasons I wasnt worried about an extended warranty is because in the past Nissans were exceptionally reliable. At this time I dont know WHAT is going on with Nissan Corp., but they apparently feel no responsibility towards the consumer if they havent purchased an expensive and unnecessary extended warranty, therefore absolving them of any financial liability (ie - YOU, the consumer, already paid for yours & everyone elses repairs by purchasing this so-called warranty). Ive filed a Consumer Complaint with Consumer Protection and intend to file a MGL. Ch. 93A claim for treble damages. I also intend to inform our Attorney General of this fraudulent practice to gather information to prepare a class action lawsuit to obtain monetary damages for consumers!
I purchased my car about 6 months ago, a Nissan Versa 4-door sedan. My car ran fine up until I went in for scheduled maintenance and the dealer did a CVT reprogram. Now it is vibrating most of the time when idle. It was shaking so bad at one point that I can feel the vibration in my leg when my foot is on the break. Also on my hand when it is on the steering wheel. I only have around 38 k miles on this car. Prior to this update, I was really impressed at how my car performed almost like it was new. Now I am scared and very disappointed to say the least.
I submitted an earlier complaint and the complaint was closed after three messages left when my phone number provided was not working (because my home phone works off the internet). My internet was down for a couple of days and towers were not working properly in my area to allow signal to my home. After this was explained, left on numerous and countless messages, emails and voicemails with Mrs. ** with Nissan Consumer Affairs who was handling the case at the time. I received absolutely no response from Mrs. ** and her reply was she no longer handles Nissan consumer vehicle complaints. I spoke with them very respectfully and explained; I will be resubmitting a complaint due to lack of multiple communication issues in not receiving a call back or response from said date 5/7/2015 up to 5/18/2015 regarding the various issues and in the handling of previous Case # **, and how quickly it was closed. The vehicle safety concerns and issues are my number one priority and should be Nissans as well. Mrs. ** responded that will be fine and maybe we can handle it appropriately, readdress issues and concerns, with proper documentation. I HAVE NOT BEEN ABLE TO RE-SUBMIT COMPLAINT DUE TO ERROR MESSAGE FROM NISSAN CONSUMER AFFAIR REPLYING MY NAME IS WRONG AND REJECT MY EMAIL NOW which reads Access Denied. You dont have permission to access http://www.nissanusa.com/apps/contactus on this server. Reference **I have tried to resubmit the complaint numerous times once again and it is unaccepted. I felt Nissan was not able to make an appropriate assessment and determination based on lack of information theyd received and lack of communication in handling of this matter by the person Nissan assigned to this complaint. New issues have since arise. I am trying to resubmit another complaint too and maybe this time with my personal office number being provided will avoid lack of communication and we can fully address the safety issues I am presently having and been having with this vehicle, 2012 Nissan Versa since purchase date at CarMax in White Marsh. The brake pedal is now fluttering and the seat belt just locks for no reason while driving. My vehicle has been parked and I am driving another family vehicle. In addition to this complaint, I am contacting you because I have been experiencing and have been experiencing serious safety problems with 2012 Nissan Versa Sedan make and model. Although, I realize Nissan makes some of the greatest vehicles. The 2012 Nissan Versa I purchased I noticed has very serious safety issues that began the day I purchased this vehicle at Carmax, White Marsh, MD lot. After pleading with Carmax to take this vehicle back for a year and 1/2 they would not allow me to give the vehicle back to them the day I purchased it. The problems with the vehicle upon purchase of the vehicle were brakes did not work properly at all. Carmax attempted to fix brakes 3-4 times, pedal would not work and often get stuck, defrost does work and takes a very long time and during rainy conditions it doesnt work at all forcing me to roll down windows to clear them, noise coming from around side view mirrors, freezing of both side view rear mirrors during winter and freezes during driving in cold conditions, vehicle is unable to sustain any type of wind or rain conditions and Ive literally shifted into another lane numerous times while driving on the highway, over a bridge, and even on the street, if a truck or someone passes me at high speed 65-75 I easily shift out of lane-position.Paint job was very poor-scratched terribly, body is very weak and fragile, no matter what hits my vehicle a pebble cracked the glass, a slight hit will hugely dent the vehicle and has, rear window in the passenger rear side will not go up and down properly at all. I have submitted endless complaints regarding my vehicle and I am very dissatisfied with this make and model; believe I may own a defective model because there are too many issues with my vehicle. I dont know what happen with this vehicle but the safety issues I experience regularly really concern me and the family I have ride with me. Please let me know what you can do to address these serious concerns. After two years of battling with Carmax Corporate Office for a year 1/2 to take this vehicle back; I am now contacting the manufacturers of this vehicle. The vehicle I purchased is not safe and has not been since the day I purchased it. I have been in 3 different accidents. The first week after complaints were made and I purchased it I was unable to properly brake and ran into the back of the vehicle a week into owning it after reporting the brakes were not properly working. I pulled into a parked car and could not maneuver appropriately into a parking lot and hit a parked car as the pedal locked on me and brake would not work properly. There are multiple dings, hits, scratches, dents because vehicle was not properly painted. A two year vehicle looks like I owned it 20 years. My concerns and safety issues are not being taken seriously and believe if Carmax would have notified you of this something would have been done a lot sooner to address these issues instead of being taken advantage of during purchase of this vehicle. My younger children nor my husband wish to get into my vehicle because the serious safety concerns they have and also experienced with me while riding with me in 2012 Nissan Versa. I think Nissan makes excellent cars. Just this one has multiple defects. Please contact me with ideas or a solution you may have to fully address these issues. I look forward to trying to resolve these issues. Thank you for your time and attention to this complex and serious matter. In kind I have been patience, respectful only to be met with NO RESPONSE and NOW UNABLE TO RESUBMIT COMPLAINT FOR PROPER HANDLING!
I have been back and forth to Nissan for the past year or so because the check engine light keeps coming on and the car runs hot. The past 30 plus days I have been back and forth. The dealership says one thing is wrong but Nissan warranty claims to be investigating. I have been out of my car over a week now and I keep getting the runaround. Im still under warranty. I just want Nissan to honor this warranty and stop trying to rip me off.
In May 2014 I purchased a used 2010 Nissan Frontier pickup truck from Lynnes Nissan west in Stanhope N.J. They talked me into purchasing a bumper to bumper warranty. In May 2015 the airbag light came on, and I took to them for repair, they wanted $125 to diagnose the problem. It was told to me then that there is no such warranty and airbags arent covered. I called corporate headquarters in Tennessee and expressed a safety concern about it and was told by them upon reviewing my case there is nothing they would do for me. I took the vehicle to another Nissan dealer and had to pay $1242 for a new air bag due to a short. I tried to explain to Nissan that this is a safety issue and a defect in the vehicle and should be repaired at no cost to me, but they don t care about their customers safety or any defects after sale is made. This was the first and last Nissan I will ever buy. This company should be held liable for all safety defects without question.
I have an electric blue 2005 Nissan Frontier Nismo. Since about 2008 and 40,000 miles, it has been shedding paint like my car sheds hair! It started with the front left quarter panel, then the front right quarter panel, then the right rear quarter panel, then the gutters on the roof, then both doors on the right side, and also many other obscure places like the gas tank door, and underneath the hood, a place that never encounters any weather or road related contact. I bought the truck used with approximately 41,000 miles on it and, after I bought the truck, I found out that the previous owner had actually already dealt with this issue and had taken the truck to Nissan, complained about the paint peeling and Nissan did a tape test on the vehicle. They pulled off a significant amount of paint but then claimed that the issue was not a factory defect. I have gone through all of the appropriate steps with Nissan and basically have gotten the runaround. They keep claiming that its not a factory defect and that there is nothing that they can do to help me.I have formed a Facebook group titled 2005 electric blue Nissan frontier paint delamination. I am seeking as many affected Nissan Frontier owners that have experienced the same paint defect with that year, make and model and color of truck. The more people that I can get to come forward with this issue, the stronger my case will be. I have been in contact with the same attorney group that is handling the transmission/radiator recall and they are very interested in taking up this case as a class action lawsuit. So please, if you are affected by this paint peeling issue, please add yourself to the group on Facebook and we will go from there. Thank you.
I took my car to Nissan of Riverhead NY on 8-26-17. I brought it in for two new tires and a coolant flush. This job should have cost me about $450, instead I walked out paying $675. They overcharged me on every part and aspect of service. They broke not one but both of my tire TPMS sensors before telling me what they did. Then had the nerve to say it was my fault because of the metal tire valve stem caps Nissan put on years ago. They claimed giving me a coupon on my receipt and not charging me a fee made up for what they did. The coupon didnt even make up for how much they overcharged me for parts and service.Furthermore driving the car home it had a extreme vibration that it never had before and would require the brakes to be fixed on the car in under a few months to make it go away. Also the tires they sold me were the wrong ones and so badly installed that they would leak constantly and eventually need to be replaced in under two years. Mavis confirmed that it was poor work that cause the premature failure of my brakes and tires. I have all the supporting receipts and videos to prove all this. This is a link to the video when you will hear the one mechanic discuss how bad the work on my car was and you will hear a customer service rep tell him to stop CSI my car and finding problems so they could cover up their terrible service and the damage they did to my car. https://youtu.be/IYTTbhw6taY.Also I met with the owner and he and his staff was unwilling to do anything but play a blame game. I contacted Nissan in the matter and they sided with him even though there are numerous complaints against several of his dealerships. I would not buy from him ever again and certainly I will never buy from Nissan again since they did nothing to solve the problem. I now own a Honda and could not be happier to be out of this nightmare - but the loss of thousands of dollars due to irresponsible businesses such as Nissan is still a painful experience no one should go through.
I own a Nissan Juke MY 2013, mileage of 67,000 km, ever since I purchased the car and I am complaining that it is not giving the full power even when I press on the pedal. I have missed the service for 10.000 km back in 2015 and when I visited them in December 2016 I asked them to do the major service and repair whatever is in the car. Everything went smooth, no issues in the car and I took it back. On July 19th 2016 I took the car there for a quick service and complained about the same issue. (Car doesnt give full power.) They got back to me with the fact that the CVT assembly have an internal defect and that my warranty will not cover it because of the missed service.I work for one of the biggest automotive companies as a Warranty specialist in the middle east office which means I know my rights and the customers right. This of course raised many questions: When I bought the car from Al Rostamani I was informed that the car comes with 5 years warranty / 100 km. Apparently the car comes with 3 years only and the other two years are insurance warranty. (Dubai insurance.) I did NOT receive or signed any legal; document which shows me the terms and conditions of this insurance warranty, only the terms and conditions in the service booklet which obviously doesnt say: Your warranty will be void if you missed a service.I asked the service advisor in Dubai: Did it fail due to low amount of transmission oil? NO. Did you find any metal particles in the transmission oil or the oil was burned? NO. And since they cannot disassemble the transmission, then how did they know that it was misused!!! The middle east office offered 75% coverage on the repair. And I do appreciate it but: legally speaking, is it fair to charge the customer for a product defect, the missed service have no direct impact on the damage, if it did then it would fail in December when I got the car there for a full check. I am completely disappointed in how they are marketing for these 5 years warranty just to increase their sales. I am definitely raising this to the consumer protection, as soon as I receive an official letter from the dealer in Dubai and Nissan middle east providing me with the T&C of my warranty and a valid reason on why the repair is not covered.
The 2008 Nissan Rogue is only 2 years old and the battery went bad leaving me stranded. I was told that the battery is only warrantied for 1 year. Really only 1 year? I had to pay $132.00 at a Sears store to have a new battery installed, but this battery is warrantied for 6 years. I bought a brand new car so I wouldnt have these problems. If Nissan is going to use such below average parts, I should have bought a different car brand, especially since the warranty is so limited. I should have stayed with a Chevy!
Over paid, harassed 8-10 times daily - You will be receiving my documents regarding payments on my NMAC, more than 10 payments. Oh but I kept getting calls that I was past due from indos. I’m ** pissed. I tried telling them, no one wants to listen. Well now I’m taking action, little they see the crap that finance companies can get away with. Oversight on NMAC on May 1 or 2, this total is not acceptable, reviewed prior contracts, all over paid. Recently, there were 179 complaints, same as mine. Be on the watch, facts about Nissan Blank. I’m pissed.
Nissan extended their CVT transmission warranty from 60,000 miles to 120,000 miles on the Nissan Versa because they knew about the transmission failures. My Nissan Versa transmission died at 132,000 and Nissan said they wouldnt do anything about it. When they thought I was going to hire a lawyer they seemed very responsive. I didnt hire a lawyer unfortunately and Nissan didnt provide any support for the problem. I had to pay over $4,000 to put in a refurbished transmission. The cruise control and the tire light stopped working a long time ago also. They should have covered at least some of the cost of the transmission because they knew about the failures. My previous car which was a Nissan Quest didnt have any transmission problems so I expected similar results and was disappointed with the Versa.
I bought a brand new 2013 Versa with my hard-earned money. Within the first month, I had to bring it back to the dealer because the lock on the trunk broke and I was locked out of my trunk for three weeks waiting for the right part. My car has already broken down twice due to engine troubles. Thank God, I have the extended warranty. Seven months old and my car is already breaking down!!! Now, I have a rattling sound coming from the engine. I take good care of my car and I change the oil on time. Nissan service dept has been great but at this point, I just want my car to work the way it should!!!
Transmission Recall 2009 Nissan Cube. Contacted Nissan Consumer Affairs - 3 times notified them of a phone conv. with one of their representatives in that he was totally RUDE and nasty and I was told well they are overseas somewhere and we dont have control over them! Complaint #**. Carlo told me when asked if he cared about my problem -NO!!! Talked to Lauren that she was going to check on my servicing of the car. She comes back and says since I didnt have all the service done at Nissan I didnt show LOYALTY!! Its a free country last I checked!!! The transmission on the car has been recalled. I just paid $3399.74 because the recall mileage is 120,000. My car was at 126818. Nissan said too bad cant help you!!!
My airbag light came on and my passenger air bag indicator showed off. I took to my local mechanic who told me there was a voluntary recall P8242 and therefore I needed to go to a dealership since this was covered under warranty. I took my vehicle to Haldeman Nissan in Hamilton NJ and was told it was not covered due to the wrong vin #. I should call Nissan consumer affairs. I was told someone would be back to me by end of day next day. That morning after supplying all information including quote of 4911.52 from dealership to repair (lined up exactly to recall repair) told nothing they could do since wrong vin #. I consider this not standing behind their product. A known issue and they will not fix a vehicle with approximately 60k miles. Last Nissan I will purchase. Also told by mechanic transfer case leaking and due to rust on my rotors they should be replaced. A small amount of rust accumulated since I had been on vacation and car was not used. Felt like they were trying to pull a fast one. Back to Ford/Mazda for me.
My dad bought me my first car back in 2016. It was a pre-owned 2012 Versa straight from the dealership with about 60K miles. For the first two years it was great. In fact the best thing this car can offer is the fuel economy. But would I recommend it? NO. The car is extremely light, the doors sound like cheap hollow metal, doesnt even come with sun visor mirrors for Petes sake. You WILL feel unsafe in this car. Fast forward to 90K miles and the car started showing problems accelerating, the air conditioning would blow hot air EVERY 3-4 months (have gotten it fixed about 5 times now). Now that Im on about 103K miles the front dash starts violently rattling when parked, and the worst part, I cannot go faster than 60MPH without the car wobbling side to side and feeling as if the wheels are going to pop off. Since as long as I can remember getting the car it has always has the check engine light on AND the tire pressure light (despite inspecting, rotating and replacing tires, it just comes back on) and the check engine does go away after a service and then lights up immediately after. So, Nissan, IS THERE A RECALL OR WHAT! There have been lawsuits and a class action settlement open for CVT transmission problems, yet when I went TODAY to the dealership they said they dont have an open recall and I would have to pay it all out of pocket then handle it with the company for reimbursement or possibly an offer to get the car back. How about no? I will not be paying $5,000 to then SEE if Nissan will deal with the issue. The car isnt even worth 5 grand!!!
I purchase the car new in 2012. Windshield cracked for no apparent reason: was told that it was due to the cold weather of winter. Out of pocket several hundred dollars since dealer and Nissan Canada refused to cover under warranty. Remote starter intermittent: sometimes it works and sometimes it doesnt: Nissan says that cold weather can prevent it from working...geees! I live in Canada! What a useful gadget to work when it is cold outside. Surface rust on trunk: according to body shop, this is a common problem with Nissan. They covered it. Surface rust inside door: mileage at 59800 km but was 24 days after warranty: no warranty. Nissan called me recently to purchase new car: I told to forget me and put on their do not call list. I am going to sell the car this year (maybe trade-in) for a car manufacturer that has a better reputation.
I am so shocked as suddenly at the end of my term of financing with Nissan financing when I called them as a payment of 375.00 had not been taken from my account at christmas. I have had the lease/financing with them for over four years now. Then they suddenly mentioned in passing that I had maybe 7 or 8 NSF FEES on a past due account!! I said that I had never heard of this before and if so why had someone not/never contacted me by phone, email or letter to inform me of this. I have had no knowledge of this. Why did they not contact me prior. This is not reflected in my bank statements or monthly online statements. If it is a bank error I still require some proof or a letter or statement from them they will not give it. I have always received my mail from them before!! Now all I get is calls and threats form them BUT as I have asked repeatedly for a statement of bill or something on paper regards this.They say they sent it. I have received nothing and how can I pay fees. I have never been informed of fees, not missed payments. I have no missed payment except for the one they did not take out at christmas. I have written them and sent an express mail to them requesting the letter and Proof. I mean they could make up anything they want. I am really feeling pressured to pay as they mentioned they can come after my vehicle but I am not sure how to proceed. Can you please please advise me on this matter.
2014 Altima SL V6 - New transmission at 11k still has issues. They will tell you they dont have a problem with transmissions but mine shutters at 20-30 and 57-70, very disappointed in Nissan! Offered to let CEO wife drive it for a week or even a engineer or their vendor who makes transmission! 22k and its a lemon! Also own a 2015 Pathfinder! 1k miles transmission shudders. Now 8k miles and will be trading it in on another brand. 2012 Nissan Altima, purchased new, runs like a new one! 100k miles. 1999 Nissan Altima 96k miles runs great! So if you can see, they have a transmission problem and are only replacing if it sets off a code! So the shudder is a normal feature they should advertise in their commercials. Stay away from brand until they get issues fixed! Im done with Nissan.
I received a bright orange post card from Nissan with the headline RECALL NOTICE - Your Nissan may be in need of correction to assure its continued Safe Operation (in bold face). It then asks to call for an appointment. A Modification code ** is given. When I get to the service desk, he states there is no recall on my vehicle. He quickly hustles me into a 15,000 car maintenance. The cost was $330. After 2 1/4 years, I had only 12,000 miles on my car. I felt I was taken and I was. I made a complaint to Nissan corporate consumer affairs. They will do nothing except to stop having promotions and phony recall cards sent out.
I have worst experience with my new pathfinder, it shakes very bad at slow RPM. I took it to dealership. They kept my car about a week and returned after added 160 miles on it and told me it is all done, they updated the software but guess what, it didnt work. Very next day, I had to take my car again. It is still there, no answer, no explanation. Dealership said nissan has a issue with pathfinder, then why they need to launch this vehicle.
I am very disappointed to come on here and do this. I bought a 2012 Nissan Versa in 2014. I loved that car. At the time the dealership seemed nice. It was all handshakes and how can we help you. Fast forward till today and they are the single worst entity I have ever had to deal with. Background: I unfortunately was in a car accident (no one was hurt) but my car was totaled. I wasnt an idiot, I had all the insurance I needed including GAP. I put in all my paperwork, work with the loan company and my insurance and the GAP company. Everything was going fine. Then, the woman from the GAP company emailed me saying that Nissan was insisting that I received the Security Plus extended service contract for free (which it clearly states on my Finance contact I was charged $935 for). I think to myself, not a big deal, I have my copy of the finance contract. I had already sent it to her, so I didnt see a problem. But there was a huge problem.The Gap company gets a cancellation quote for these services. But since Nissan was insisting I got it for free she couldnt get a quote. So, she calls Nissan, Nissan tells her I have to call. I call them. They say I have to speak to the dealership (which I am not at all in close proximity to at this point), but they are more than happy to contact the dealership and have them reach out to me. They said it would take probably a day before I heard back. Well, I never heard back from Edison Nissan. I called the woman back, but she stopped answering her phone weeks ago. She also will not return any of my messages. Her name is Janeesha, run the other way if you have to talk to her.This is a unique thing I have run into with this. I called the dealership myself trying to speak to someone in Finance a few times. Well, what they always do is transfer me to someone with a full mailbox. I cant leave message (not that I think they would call me back if they did get my message), the phone doesnt even ring. I call back and when the sales person answers (there is not published number for Finance because why would anyone need that), I ask for a direct line. They cant give it to me.So, I have upped the game on them, so now its their turn to up the game (I guess, that is what it feels like, like they are playing games with me and my finances). They say, well, I can transfer you to reception and they should have numbers they can give you. Great I say, Put me through. I thank the guy on the other end of phone, he transfers me to a voicemail, that says for me to leave a message, then promptly hangs up the phone so I cant leave a message.Its a shame. Their cars are awesome in my opinion. But I would never ever buy another car from Nissan because I would have to deal with a horrible dealership or a terrible phone support team. These people are only interested in you when you are ready to give them money. I get that, I do. Im not trying to vilify them, I know theyre profit driven like any company. But I find the fact that I cant get 5 minutes of a single persons time when I actually need them to do something for me! I knew what I wanted to buy when I went in, I made the sale very easy on them. I test drove, I was satisfied, I bought. Now I need something from them and they dont give a damn. Never again, Nissan, never again. I love how at the bottom of my Finance Contract it reads: Customer/Lending in Truth Contract. Except for when its provided as proof and no one cares what it says.
I have been a Nissan customer since 2004 and was happy with the brand until one of my Nissans started having issues. I purchased a Nissan extended warranty when the car was new and unfortunately it ended up being a waste of money. My car is a Roadster and it is making some loud noises during closing it and has excessive wind noise along with rattles. The dealer, St. Charles Nissan, said it is normal operation to avoid a repair under extended warranty. They even charge me a diagnostic fee for that. It is obviously not normal based on hundreds of top related online complaints so I contacted Nissan Consumer Affairs for their help. They basically said they can not force the dealer to do anything. Since they do not care about their customers, I will find another brand for our future car purchases.
I have a brand new Nissan Rogue. I live in Colorado and sometimes have to park under trees during the day for work. Other than that, the vehicle is kept in a garage and is washed frequently as I use the car to pick up business clients at the airport sometimes and want a good professional impression. Last week during a few days that seemed like spring here, a group of robins in a tree above my car managed to use my car for target practice. When I got in the car at about 6:00 p.m., I noticed the droppings and took it to a professional car wash the next morning at 8:00 a.m. on my way to work; only the droppings didnt wash off. The bird droppings damaged the seal coat and now I have dull smears all over my shiny new car. We hand washed, tried wax, took it to an auto body shop for their advice and then to the Nissan car dealer we bought it from. They said that they had seen this before from bird droppings and the only way to get it right was to repaint. This is a $27K car. Seriously, I cant drive anywhere where birds exist from now on or I need a new paint job? So here is where we are. Even if they do manage to fix the spots that exist on the car now, throughout ownership of this car, I will have to protect it constantly or expect to drastically reduce value every time a bird flies over! This is ridiculous to expect that paint on a vehicle can get totally ruined within 24 hours by bird droppings. Needless to say, this has and will greatly reduce the value of the vehicle. I am going to file an official complaint with Nissan and if they do not give any results, I will pursue this all the way up the ladder. Anyone else having this problem with new Nissan products?
After exchanging my leased 2005 Nissan Altima for a new leased 2009 Nissan Altima, I was billed over $2,000 for excess damage. After reviewing the inspection report (inspection done by a third party company, without my review or given the chance to correct damages before turning the vehicle), I wrote a letter of dispute to NMAC and sent it registered mail and submitted payment in full for the items I agreed to. NMAC did not respond in writing or by phone to my letter of dispute. After a few months, I began to receive collection letters from an outside collection firm. Again I sent a letter of dispute to NMAC and sent a copy of the dispute for the file to Experian, Equifax and TransUnion credit bureaus. After a few more months I began to notice the adverse credit notations regarding this transaction with each credit bureau report.Once again I requested in a letter to NMAC that they respond to my original dispute and remove the adverse credit information from each credit bureau. After two years, I finally received a response. A demand for payment of the disputed amount and a comment that they viewed my original dispute as frivolous and without merit. After over three years, this adverse credit mark is still showing up and impacting my credit score negatively. I bought out my lease on my current Altima and will never again buy a Nissan product. I also go to great lengths to tell all of my friends and acquaintances to beware of doing business with Nissan and especially NMAC. Nissan may feel that they have won a battle with me for approximately $1,700.00, but I will try to hurt their sales as much as possible through my negative comments to friends and acquaintances. While in graduate business school, I learned that on average, consumers who have good experience with a company share it with one other person. Those who have a bad experience share it with an average of eleven other people. Im beating the average.
Purchased a Pathfinder November 2013. Last year and a half we had a new transmission put in and then took it back for transmission issues after that. Now our electrical panel fried. Im almost at 29000 miles with a basic factory warranty. Help.
I bought a 2006 Nissan Titan in 2009 with 45K miles on it. I loved the truck up until 80K miles (go figure, right when the warranty expires. Coincidence?). Just after 80K, I started having significant trouble with the front end of the vehicle shaking when I would come to a stop. I replaced the rotors and 3K miles later same problem. At 90K miles, I went to have my oil changed and tires rotated and found out I had both rear axle seals leaking very badly, a common problem amongst Titans ($600 to repair). Now, heres the big one. I started noticing a high pitched ticking sound from the exhaust. Come to find out, I had two cracked exhaust manifolds. This caused an inspection to fail, decreased horsepower, decreased fuel mileage and exhaust fumes to enter inside the cab of the truck! Cost to repair is $3,000. I did my research and it looks like everyone who owns an 04 - 07 Titan has the exact same problem. Nissan will not issue a recall for this problem and refuses to pay for the repair, even though I drive to work every day with headaches, dry eyes and nauseated from the carbon monoxide. They could care less. Funny thing is they changed the exhaust system in the 08 Titans so obviously they knew there was a problem, but still refused to fix it. Now, Im stuck with a truck that I cant get rid of because of the exhaust leak. Im trading the Titan in for a Tundra. Toyota takes care of their customers. They just wrote a check to my brother for over $9,000 because his 99 Tacoma had a rusted frame. This trucks blue book value was $5,500. I will never, I repeat, never buy another Nissan product and I will continue to bash them to everyone I know who is in the market for another vehicle. Nissans are a joke! Learn how to take care of your customers or you will pay for it in the long run! I seriously hope Nissan goes bankrupt. And with the customer service they have, its not a far stretch!
I purchased a new Nissan pathfinder in 2005 and I did just had issues with it at 87k miles transmission broke and Nissan didnt want to take responsibilities for the repairs so I had to fix it myself. Exactly one year later the radiator broke and leaked coolant to the transmission and transmission broke again. This time Nissan said OK we are going to give you a free transmission, but we have to install it. I paid Nissan 4k dollars to install the transmission and 6 months later I had problems with the thermostat and I decide to exchange it and I promise to myself that I will never buy a Nissan vehicle in my life again. In the past I had purchased Nissan Sentra, Pathfinder 97, Armada, Nissan pickup hard-body and I just have Toyota and Chevrolet, and I am very happy with my vehicles.
I have been calling for over 2 months in regards to a negative credit reporting from Nissan. Nissan received an insurance check late and gave me negative credit reporting. After calling Nissan, they said they will put in a dispute. Now Im sitting here 2 months later with no update as far as how the situation planned out. All I keep getting are customer service reps who sound like they have no idea what they are doing and just give you an attitude. I have purchased numerous cars myself from Nissan as well as my family. I will no longer ever consider Nissan due to this issue. I recommend people look elsewhere for their vehicles because if there is an issue, Nissan will never take care of you. If I could give a negative star thats what it would be.
We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-laws name to a Nevada title and have NMAC put right back on as the lien holder. All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too. This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what youre paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person helping me at her extension no less, and then, I was told that it was my fault that its taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed. You can bet your bottom dollar that if it were them being faced with losing their job due to something I didnt do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. Thats all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.
I had my 2011 Nissan Versa towed into the Service Department. They quoted me $1000 to replace the fuel tank. Do they not realize that next month is Christmas??? I said No thank you. I will come by and get my vehicle and take it home and replace the fuel tank on my own. When I arrived Darryl ** and Eric informed me I owed them $55. I asked for what? They said because they had to drive the vehicle in and out of the shop twice. So they are just charging me because they drove my vehicle around. Are they serious??? Really? They did nothing to my car. They only inspected it and looked at it. They did no work whatsoever to it. But they want to charge me $55.I mentioned Ive been in the Air Force for 18 years. Is there any way to waive this. They said no. Wow. They apparently must rip off everyone with what all the comments below say! Everyone seems to have the same complaint and mention being ripped off. I see a pattern here. Hmmm!!! It is also apparent to me that Nissan of Melbourne does not support the military. Seriously if they did would they not have waived the fee??? I plan to mention to every military member I know, and ask them to mention to every military member they know not to go to this place, and not to go to any Nissan at all because they consistently rip people off and do not support the military in my eyes. Would anybody else agree with me?
I brought a New Leaf on 2nd May 2014. This car is supposed to go 170 Km on a full Battery Charge. My new car will only do 90 to 100 Kms. on a full charge. It has been back to the dealer 3 times for repair. The Head Office of Nissan will not honor the Warranty, as they say there is nothing wrong with the batteries. Their Sales Booklet and internet says should get 170 kms on a full charge. I paid $39,000 cash and would like my money refunded. Head Office in Melbourne WILL NOT CHANGE THE BATTERIES.This car does not perform to what is printed in the Booklet. This car was made in April 2012. Held in storage at Brisbane until sold. The Batteries are 2 Years old when it was delivered to me 4th June 2014. Compliance Plate was Dated May 2014, but the car was over 2 years old then. I expected to buy a 2014 produced Car not a 2 year old one. If then it is sold next year it will say it is 3 year old. I consider that it is false sales to me [not a 2014 model car]. I think Nissan Australia should take the back and Refund me my money.
I received a call today from a collection agency claiming that I owe $614.20 due to charges for excessive wear and tear on a Nissan that I returned 9 months ago. Mind you, the Maxima that I returned was in mint condition and I leased another Nissan, this time an Altima. I called NMAC today and they claim to have sent me a statement which I never received. That statement was allegedly sent 4 weeks after I returned one vehicle to lease another. The only other correspondence that was made regarding these fraudulent charges was 8 months later from a collection agency!!!! I spoke with about 6 different representatives from NMAC today and received so many contradictory pieces of information. Id like to point out that when the finance manager mistakenly set up my automatic payments for 20 months on my original Nissan for a 36-month lease and the automatic payment ran out, NMAC was quick to call when they didnt receive their payment. I was told today that I wasnt contacted about the most recent charge because it was end of term and NMAC doesnt bother, we just send out one bill and then turn it over to collections.... Really???? This is how they treat current customers? Had I gotten some correspondence and been made aware that I was being unfairly charged for excessive wear and tear attributed to scratches on the rims, I would have at least had some method of recourse. I cannot wait until I make my twelfth payment on this Altima so that I can hopefully buy myself out of this Altima and sever all ties with Nissan and NMAC. This has been the single worst customer service experience of my life!!!! Cant wait to tell Nissan to shove it!!!!!
At 113,000 needed new transmission. After 18,000 heard same high whining noise after driving for 30 minutes. Said was transmission - gave me a new one. Its been 5,000 miles - same thing - and now say I need a transmission cooler kit which isnt covered under my transmission warranty. Will cost $1800. My question is how come when I got 2 new transmissions, the noise went away. If this was the original noise, how come it goes away after new transmission? The dealer and corp cant answer that. I believe wrong diagnosis and it is the transmission. I wont add $1800 to a used car without knowing thats the problem for sure. It may be the problem. Like I said every time I got a new transmission, it never made any noise. Only later after certain miles put on it. I will never buy a Nissan again and my family who owns will not either.
Your dealer cheated us very well and I am willing to complain in the BBB and TV. I bought a Nissan Rogue on July 2011 from Power Nissan Tempe for $23,500. The finance manager was Larry, who does not inform the buyer of what type of contract is the deal. I paid $10,000 cash and was happy that I owe only $13,500. After I received my statement from Chase Bank, I got shocked because they charged me for $31,000. When I called the dealer, he said I signed the contract. The charge was for extended warranty, lowjack and other things which did make no sense to me or my husband. On September 15, I went to the dealers store and talked to the general manager Mr. Randy **. After explaining the situation, he agreed to reduce some nonsense charge. We signed the reduction paper and handed to Larry, the finance manager. He promised me to take care of the problem within 6 weeks. Today, 2 months passed and nothing has changed. I called a couple of times today, nobody answered. I look like a jock to them. They play games with people. I would like to send a letter to my governor and call all the news.
I recently purchased a car from a Nissan Dealer and there was no mention about returning the car if you were not satisfied. I emailed the salesman who practically forced me to sign the deal and he has yet to respond. I was satisfied with the car until night time came and realized how important the extra features would have been. There are no power windows, no power locks, no light on the ignition keyhole, not even a mirror on the sun visor. Im basically paying for a 2015 glorified golf cart for the next 6 years. Im not saying I want to walk away completely from the deal because I know how much these clowns value their commission, but Id like to purchase a better car for the money.
I have done business with Nissan Motors for the past 6 years. I recently turned in my Lease for a 2010 Nissan Maxima. After near 45 days, I received a bill for $1600 for excessive wear and tear. I have never seen such a high bill and even when I turned my car to dealership, they mentioned this was one of the cleanest cars they ever got back. When I called Nissan Acceptance, they started saying you should review the contract and should have done a 3rd party inspection before giving the car back. They claim they sent me a letter too... but I never got anything. All I got was phone calls asking me to release another Nissan. I have leased vehicles before and this is the shadiest process. Good luck to Nissan as I will ensure none of my friends will get a Nissan anymore... Awesome customer service... Way to go Nissan...
My 2007 Altima hybrid died now several times without warning, had to tow it to this dealer because they are the only one who can apparently do the diagnostic. So they charge hundreds of $$ to find out that there is a blown fuse, which they replaced, but it blows again. Solution? Change all four engine coils, because this is what causes it. Why? Do not know, but they can try to find out if I agree to pay $160 an hour to investigate some more. Yes, this happens second time on a VERY low mileage vehicle, and yes it is a common problem with Altima Hybrids, but there is not much they can do. And no, they will not call Nissan on your behalf but I definitely should - they even give me a number. So I pay (again) a $1000 dollars for a trivial and premature repair, which should have never happened, and not knowing what causes it.I called Nissan, and after several days of phone calls and interviews, I was they do not see any problem because the car is not under warranty. Really? Privately, all mechanics know that there is a problem, and clearly there is something wrong with the vehicle. And yet not only Nissan refuses to stand behind their product, but they penalize the customers over and over again by making to pay them excessive and unreasonable cost to diagnose a known problem? I guess no more Nissans in my future and I will have to switch cars asap, because I simply cannot afford such an unreliable and unpredictable vehicle. I was lucky it happened when I was only 5 miles away from a dealership. What if you are on a trip? Stay away from Nissans. Oh, they are very very polite.
Salesman Jose said my Nissan Sentra had 100K mile warranty, which included 12 free oil changes and car washes. The heated leather seats are not working properly, they turn on and off by themselves, the a/c has been replaced twice already, the brakes squeal. Several other issues with the brand new car. I will never purchase a Nissan vehicle again. They did not replace the seats as promised, they recanted on giving the 100K mile warranty, the 12 free oil changes and 12 free car washes. The repair center also said the man who sold us the vehicle no longer works for them and its normal for the brakes to squeal on a new vehicle. I told him that was not normal, that was poor manufacturing of products. I purchased a brand new Hyundai Sonata and never had that happen. These are unfair business practices and I feel like I was sold a lemon. I will never do business with them again.
I recently filed a claim for my 2008 Nissan Rogue. On 1/6/14, my driver side door would not open from the outside. On 1/8/14, my passenger door would not open from the outside. On 1/17/14, my driver door now does not open from the inside. I was contacted by the Regional office after my initial complaint and was completely offended by the implication that I was reaching out for financial assistance as if I was not financially capable of paying for the repairs to my doors. My complaint is not for financial assistance but for Nissan to take responsibility for using cheap and unreliable door actuators on the 2008 Nissan Rogue. The parts used are not capable of withstanding cold temperatures and stop working as a result of the weather. That is not my fault nor should it be my responsibility. Nissan needs to own up for this mistake and pay for the repairs on my vehicle. This has been a huge inconvenience to climb over the middle console from the passenger side just to drive my car. I am totally dissatisfied and at this point I would never purchase or recommend another Nissan vehicle as long as I live. This is not a request for financial assistance. Nissan is totally aware of this ongoing issue and needs to own up to it and provide more reliable parts for its cars. I wasted $128 at Lynnes Nissan to confirm that my doors would not open. They told me the repairs would cost $800-$1000 which is ridiculous for a part that only costs $26. I am not a happy customer and demand answers now.
I traded in a Nissan Rogue and purchased a 2013 Nissan Sentra on February 15, 2013. Since a week after I purchased the car, the brakes have been making an unpleasant sound as soon as you push the brakes. It feels like air in the brakes. I have been at the Nissan dealership 3 times already, contacted Nissan Consumer Affairs, opened a claim, and an engineer finally went to the dealership to test the car. Final response, it is a characteristic of the car and it’s normal. It is not normal that the brakes are making a strange sound that to me is a great safety issue as I drive a lot and I also have a baby. It is unbelievable the service I have received from Nissan and even worse that they just clean their hands after selling you a car. They dont know how to fix the car and they wont take my car in because to them it is a normal issue. I have not had a response from Consumer Affairs and I cannot believe that a 2-month-old car is giving me so many problems. I need help in regards to this situation. As a customer and user, I should not be forced to retain a car that is not functioning properly, and it has safety concerns for me and my family. The dealership has been unresponsive and they even said that because it was a characteristic of the car, the lemon law does not apply. The law should not allow dealerships just to sell cars and then dont take care of their customers. It is not normal for a two-month-old car to be having issues with brakes and a person does not buy new car to be having issues with brakes just two months after and the dealership, just because they dont know what it is, cleans their hands.
I never thought I would dislike Nissan, after having purchase two cars from them in the past. But the preown side have a car salesman (Jose **) that is very unprofessional, and arrogant. The issue did not just end with me buying a car and in less than a month had to bring it back two times but the service I receive from Jose have ruined my chances of giving them another try. And when asked his manager to call he never did. Humberto **. Be careful buying from there. The cars have issue, they charge. They may want to charge you for their inspection they did before selling car, ask for that money back because the cars are taken not to Nissan if it is not a Nissan car, some to Jiffy Lube for oil change etc. The cars are not checked out properly and the only good person that helped was ERiC, the sales manager Humberto ** will not follow through. Be very careful. Buy at your own risk and ask questions on the wear and tear, get the car facts beforehand. It is not always driven by one driver. They use cars on lot as loaner cars.
Contacted NISSAN about a bad CAT. Car is slightly over the 80,000 warranty, but vehicle was bought as a dealers demo and was told the 8,000 miles already on the car will not count against me so a full warranty will go with the car. NISSAN dealer refuses to do repair. NISSAN USA will not accept responsibility and inform dealer to perform under warranty. Go to dealer and let him diagnose, then call us and we will decide. They are refusing to talk to dealer or get involved in any shape, form, or manner.
I am the unlucky customer of Nissan; my 2013 Nissan Sentra has a transmission problem without any previous symptom. My wife was driving to California when happen and need to bring the car to the dealership located at Tracy CA. The only dealer in town! They took several weeks to have my car ready and as a familiar person to the automotive industry. I know that there are design issues and manufacturing errors. I am an open minded person and understand that errors happen. I patiently wait for the repair of the car and pay for the additional travel to pickup my car. I am located at AZ. After that I let my son attending Tulsa University to take the car with him. He noticed a noise under the car and with the months the noise go worse. I instructed my son to take the car to the dealer at Tulsa; they completed the diagnostic and determine an error made during the replacement of the transmission where a bolt was left loose or too tight ended to stripping or damaging the bolt threads. They also recognized an extended warranty for additional 12K miles and the whole repair will cost nothing to me. Well too good to be true! After two weeks waiting for the parts; the dealer at Tulsa notified me that the dealer at CA didnt accepted the claim! They said that there is nothing they can do and I should contact and deal with the dealer at CA directly. The dealership at Tulsa denied to honor the warranty! Well, I contacted Nissan directly and they reported the receipt of my complaint; within the following two day they completed their investigation. It is an issue that needs to be solved at the dealership and it is nothing that they can do! I got a copy of the procedures created by NISSAN to replace the transmission and the additional procedure to remove the parts where the bolt in question is located. It is more than clear that the last person to touch that bolt was the Nissan technician during the transmission requirement. Well after all the evidence still Nissan denied any support or ruled to make their representatives responsible for their mistakes. I am writing this review to help some other potential customers to became victims of their poor quality of products and services. I asked for a writing report from their investigation and it was denied; they do not want to provide anything in writing. Too much to ask? Nope! It is a normal covering for a crooked organization! Do not repeat my mistake; do not buy any Nissan products! I am not complaining for the poor quality. It is for the silly expectation of Nissan that the dealership are independent of their organization. That I cannot have a service across the whole USA but I need to deal with independent dealers, that they are trying to push me to go to CA and fight with an independent organization whom by the way hold a big SIGN OUTSIDE SAYING AUTHORIZED NISSAN DEALERSHIP with their big logo there! NEVER NISSAN AGAIN!
Well the issue has been fixed. It cost me $3000 for the co-pay which Nissan thought was a great deal because my vehicle had over 100,000 miles. The rest was covered by Nissan under what they call good will. Not really happy with the deal but have to take what you can get I guess. The sad part is this whole problem could have been avoided if Nissan would have done the right thing and issued a recall considering they knew about it the whole time. Bad customer service!
I bought a brand new 2014 Nissan Sentra in 2014. Right off the lot with a brand new 2014 Murano to go with it. Well 20k miles later the gears arent shifting. My fiancé drives it less than a mile to work and back Mon-Fri and thats all. We drive the Murano more than anything. My mind is blown that I am being told that it needs a new transmission. SERIOUSLY not even 4 years of driving it and just hitting 20k and I basically need a whole new car. I still owe $15k on top of it all. Man they really saw us coming. Walked in ready to give birth wanting 2 fresh new safe vehicles for our baby and thats what we are sold. I will never recommend Nissan to anyone I know. I tell everyone the worst of it to make sure they arent being taken advantage of either. I am sickened by this dealership and anyone who has the heart to sell an unsafe vehicle to anyone walking through their doors. Reason of review: Damaged or defective. Monetary Loss: $15000. Preferred solution: Price reduction.
Nissan Finance has been difficult and cumbersome from the very beginning. Currently, I am dealing with paying off my loan. I paid through their bill matrix system. I never received confirmation of my payment. When I phoned them, they informed me that it will take 60 days for them to process my pick slip. The customer service department did nothing to resolve my concern and seemed rather aloof. Thus, I will not be able to sell my car for another 2 months.
Our experience so far has been unpleasant, unproductive and frustrating. We are especially unhappy by what appears to be less than a professional and courteous behavior, performed by Hernando ** at Royal Palm Nissan. It all started on September 17, 2011. My car was having some weird and loud noises coming from the engine. As a result, I took my car to its original dealer (Royal Palm Nissan). One of the customer service advisors (Not Hernando **) helped schedule an appointment for Monday because they were having more customers than expected, and I said that it was all right. So he created me an appointment for next Monday (09/19/11).I lost a day of work in order to bring my car for inspection. The car was fully inspected and the noise was temporary fixed. They told me that the car did not have any issues. After two days, the same noise came back from the engine. This was a very unpleasing thing to hear again. However, the problem did not end there. This Saturday, 9/24/11, we took the car back for inspection because the problem apparently was not fixed. This time, we were welcomed by Hernando **, not in a professional, social and friendly way. In 12 years of business, I have not seen such an unpleasant and unprofessional customer service. This is what Hernando ** said and I quote, Why dont you take your car and go to another dealer and dont come back and then he literally threw the paper (invoice) at us with an attitude because we simply asked him in a very friendly way to inspect our car. A simple task that was asked to Hernando ** to perform, which is part of his duties and assignments at Royal Palm Nissan. Not only was he disagreeable and unfriendly, but he also put Royal Palm Nissan as an unprincipled and frustrating place for customers.Right now, I am very - and I do mean very - upset at the way this has been handled. I should not have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future, however, it bothers me to see that Nissan is not fulfilling the end of the services that we agreed on when I purchased my vehicle. I love my vehicle, but I can assure you that this has left a very bad taste in my mouth when either I and/or any of our family members get ready to purchase a vehicle in the future. All I ever wanted was for your company to hold its end of the service that we discussed when we purchased my car. Please contact me to discussed this before we proceed with this matter differently. With all due respect,Alexis **
I have a 2013 Nissan with about 85,000 miles and was just told I need a new transmission. The first issue I had was when the RPMs climbed to almost 7 on the Highway, but the car was hardly moving! Luckily I was able to safely get off an exit and pull over. Stay away from Nissan and their CVT transmissions!!!
Very reliable but has an occasional issue. I think that the Nissan performs well. There is an issue with the aux input. Plus there are times when the radio display goes blank when on. I thought that it would have better gas mileage as well. Overall Im very pleased.
I just paid my van off when I started having engine issues. At 120,000 codes read p1701 tcm wiring, p0746 pressure control solenoid, p1778 step motor, p0868 pressure control module. Is it the transmission? The mechanic doesnt want to touch it. Just wants to change the tranny. I can not afford this. I am single mom. Is there not someone that can rebuild them properly??? I bought a Nissan (2011 Quest) because I thought it would last longer. I have not driven the van in 6 months. Its a total loss if I spend the money and it happens again then I am putting good money after bad. Its not worth anything as a down payment if I have to tow it in. Has anyone got to the bottom of this???
I worked for a Nissan Dealer for 3 weeks, so I could find out why the cars had lost the great reputation of the 280ZX, and why most people hated the dealers. I sold my shop and moved to Florida to find out what was the problem. They only paid 30% of the labor fee to a mechanic if it is warranty. If it was warranty work and good mechanics did it, they would have quit if it was warranty. Mostly new bad mechanics, with no customers, got the warranty work and oil changes. They would change the oil with recycled oil on hot motors, thus spilling it all over the trans, causing warranty work for leaks all over. They paid me $75.00 to replace a rear main engine seal that was dry as a bone, oil was all over the trans, because of boys changing oil. I only use Fully Synthetic German 20w 60w LIQUI MOLY oil. Back in 2000 a cheap $20.00 oil change at Nissan was recycled oils, garbage. They did not care about customers. I still hear from my customers back home in Louisville and they miss me. I took good care of them from a wreck to a clutch, and when the Dealer told them they could not fix it, I had like new used parts and would have it going in one date with a year or more warranty for 1/5th the cost. I drive a Lincoln Towncar now and a BMW Z4, cause BMW charges much more, not a better vehicle, 240Z easiest car to work on.
I was three months away from returning my Nissan lease and wanted to go into another lease without any interruption. The Hyundai Sonata caught my eye and decided to go to my local dealer. There I spoke with Kevin ** and informed him that I was interested in a Sonata and that I also had three months left on my Nissan lease. After going back and forth with the numbers and his manager and agreeing that the dealership would pick up my last three months, we shook hands and the deal was complete. I gave Kevin my account number with Nissan so he could call and take care of the particulars. I left my deposit and was told to come back the following week to pick up my new lease.After two months, I received notification from Nissan that the monthly note was not paid. I called to speak with the finance person who pawned me off to Kenton **. After telling Kenton what happened, he informed me that it wasnt in my file. I told him that Kevin ** wrote it in his notes and he should talk to him. After chasing Kenton numerous times as he would never return my phone calls, I finally spoke to him and he told me that the check went out on May 12 and Nissan would get it by that Monday. I called Nissan three days after and they never received such payment. Two days later, I get a phone call from a collection agency stating that Im in collection for three months past due payments ($1,050). Kenton flat out lied to me and he nor his manager had no intentions on honoring what salesman Kevin ** promised. My husband actually went to speak to Kenton and he said that the best he could do was pay for half and I agreed to that. He didnt even honor that. He kept saying his manager was out and he hasnt gotten a chance to finalize; it was a lie.I sent a certified registered letter to the owner of the dealership Jim ** on July 16th asking him to follow up and get in touch with me. It is now Aug. 18th and I never received the receipt from the post office with his signature. This lets me know that he, along with his employees, practice unethical ways. As the owner of this dealership, he should have at least called me but he never did. I have been a loyal Nissan customer for over 12 years and decided to venture out and try something different. Premium Nissan of New Rochelle staff honor what they say they would do and I never had any problems whatsoever. Why did I give my business to a dealership that couldnt care less about customer satisfaction as long as they get the sale?
I have had to change the gearbox of my Nissan Lafesta thrice in three years. The car has two main problems. Loses power after doing 20kms; it suddenly stalls on the road and gives the check-engine light. Diagnosis indicates problems with a different sensor with every visit to the mechanic which is at least twice a week. I have had to replace the gearbox twice in three years and yesterday my mechanic recommended I change the gearbox again. This is the first Nissan I am owning after good experiences with other car brands. I WILL NEVER BUY A NISSAN AGAIN.
Nissan cannot find what is causing my 2016 Nissan w/600 miles to stall. Pulling into traffic it will sometime stall to the point of just barley rolling. In heavy traffic it sometimes is dangerous for me and my family. Other than that, it is a dream to drive.
As a new Nissan owner, I had always been told what great, reliable cars these were. Well, I am glad that I am leasing my car, and didnt buy it outright. I havent ever had a new car with problems. And saying that, I have owned both domestic and foreign. I have had problems with my transmission, suspension, and taking the car out of park since the first week of ownership. Had I known about the CVT belt problem with the transmission, I would have gone with my first choice in cars. The upside is that the dealership at Cool Springs, and Murfreesboro TN are about as nice as a person could ask for.
We purchased a certified pre-owned Nissan Pathfinder 8/2010 from the local Nissan dealer, Central Valley Nissan. The vehicle had 76,000 miles on it at the time of purchase, and now has 89,000 miles on it. We recently noticed an issue with the cars transmission. When we are driving, the car will knock when shifting gears and it also makes this rumbling or shaking vibration feeling. We researched the issue and found that Nissan had defective radiators installed in the 2005/2006 models that caused fluid from the radiator to leak into the transmission, causing transmission failure and necessary transmission replacement. We took our car to the transmission shop to confirm that this was the issue, and it was. The owner of that shop called the dealer we purchased the car from, where it was confirmed the defective radiators were installed on this model and several others. Nissan didnt issue a recall, but instead extended their warranty to 80,000 miles. Since our vehicle was at 89,000 miles, the dealer instructed us to call the Nissan Consumer Affairs dept. to explain the problem and try to get them to cover the cost of the repair. I contacted them, reported the issue, got a file number (#**) and was told I need to take the vehicle to a certified Nissan repair shop and get a diagnostic report sent over to them. We took the car to Central Valley Nissan. They were aware of the defective radiator problem and agreed that we should have been informed of this problem at the time of purchase, especially since it was so close to the warranty cut off. They put us in a rental telling us we cannot drive this car in its current condition and said they will deal with corporate. We were just notified after 2 days that corporate has denied our claim, stating that our mileage is past the warranty cut off. They instructed me to call Nissan Consumer Affairs again and talk to a supervisor about my case. I tried to speak with a supervisor but was told by Layla (Customer Support Rep) that there were no supervisors available and I would need to wait for a call back for 4-6 hours. She refused to transfer me, or even give me the name of the person who would be calling me. I am so extremely disappointed in the way this is being handled. Nissan installed defective parts in thousands and thousands of vehicles but instead of recalling the parts they just extended a warranty but then didnt notify any of the customers. In every single report I have read from other customers with this same issue, they only found out about the defective radiator after it caused a problem with their transmission. Nissan had a responsibility to their consumers to notify them of this defect and to provide them with information on how to get it repaired/replaced. This is 100% Nissans fault, and I cannot believe the run-around I am getting. What I find equally amazing, is that in most reports the radiator didnt start causing problems until after 80,000 miles, and that is where Nissan stopped the coverage. This is a pathetic move by this company. I was happy with my Nissan, very happy, but because of this issue now I will never purchase another Nissan vehicle again. This defect is going to cost us thousands of dollars in repairs, and I have no choice but to repair the vehicle because we still have 3 years left on our loan. I am truly saddened, and extremely angry with the way Nissan handled this.
Sucks and will never buy another Nissan for the rest of my living life. Bad experience from customer service to corporate office. This all started when I took my Nissan to my local Nissan dealer and nothing is ever cover under warranty meanwhile I have warranty for the next 10 years or 100 mile bumper to bumper that I bought through Nissan themselves. My car is 2 years old with 25,000 miles and my headlights are starting to peel which means The car is very hard to drive at night time. Sometimes I feel that I might get into a car accident and Nissan did nothing for me. They just say, “Sorry you’re screwed. If you want new headlights you have to pay out-of-pocket.” Always trying to make the customer pay. My question is what kind of products are theyre making that does not even last two years? That’s the problem. My case number is **. P.S. Denis Le Vot sir with all respect your company needs to make better products and treat better the customers because you just lost one of them. Maybe it’s not gonna hurt anything but is not going to hurt me anymore. Thanks.
We ask the salesman for a truck so we could have a tow pkg. He brought us a car and said that it could tow and he would have the tow pkg put on and give us extra money besides. He said the car had around 100,000 miles. That was where my husband and I failed. Not expecting liars for salesman. Older bald man, I don’t know his name. He will lie and tell anything, use pressure tactics won’t even try to find what youre really looking for. After the papers were signed he said oh we can’t do that. We went back the next morning to take the car back and to talk to the Mgr he said forget yesterday, I didn’t want to forget the day before cause I lost money. He said pick something else. I had to get something else and got less trade in and lost more money. The Mgr stuck with his salesman’s lies. I’m very hurt financially I traded a Toyota that was worth more by far. I’m very hurt and angry that this is their policy for selling cars.
I leased first a 2011 Nissan Armada then traded it in for a 2013 Armada. That was the biggest mistake I made. The 2011 is a far better SUV. The GPS is no good, it does not record CD and you can only put one CD at a time. There is no touch screen. All these features are on the 2011. I am sorry I traded it in.
I have had 7 Nissan last 11 years. Good luck but one CVT sold. Last 2 took lost. No CVT again for me. Read lot bad stores. Nissan CVT no good. I got Buick 6 speed reg trans. Love it. Better never buy Nissan if they keep the CVT.
I took my 2008 Nissan Rogue to get new tires. When the tire shop took the old tires off, they discovered that the tire pressure sensors were corroded and loose and couldnt be tightened. Their policy is that they cant replace the tires without replacing the sensors because that would be disabling a safety feature. So, I had them replace the two worst sensors at a cost of $300.00, more than the cost of two tires, and put the new tires on. The other two sensors were corroded also, but they could still be tightened. Upon leaving the store, I went to the Nissan dealer to see if I could get some compensation for this because the car was only 4 years old with 59,000 miles. I was told that I couldnt because the work was done somewhere besides the dealer. I had no choice but to get the work done by the tire shop because they couldnt send the car out the door with the safety feature disabled. Next I went to a Consumer Affairs website and found out that there was a recall on 2008 Nissan Rogues for said tire pressure sensors. The service manager at the Nissan dealer never mentioned this recall. I then called Ken **, the GM at the Nissan dealer, explained the situation and mentioned that I knew about the recall. At this point, he said the recall was VIN specific and that my vehicle was not covered. Obviously, if my vehicle isnt covered, it should be because the problem is the same as the one covered by the recall. Shouldnt I be compensated for the cost of the sensors and have the other two replaced at no cost?
I cannot begin to laud all the positive things I need to say about my Nissan. I have had the car since 2004 and it has been an absolute joy to own such a great car. In the thirteen (13) years I have owned this fine vehicle I have not put ANY major parts into it. I do routine maintenance ie: oil changes, tires, battery (1) one time. Have driven from my home state to Northern WASHINGTON without anything out of the ordinary. Total miles was over (3000) three thousand and all I did was buy gas.
I have continued problems with my 2009 Altima which I have not exceed 110,000 miles. Speaking with your dealer service department they want to charge $120.00 to run a test and find out if the problem with the transmission is still under warranty. Which to me is confusing if your consumer affairs say the CVT is under warranty until 2019 or 120,000 miles I have not exceed either. Ive never had a car with this amount of issues even when I was buying used cars. I never owned a Nissan and with the experience Im having and the issue Ive had in the past I will never purchase or own one again. Several of my friends who drive or have driven Nissan products have had bad experiences as well.
I have three case numbers for the same issue with Nissan USA (**). All of my correspondence should be included with each case number. The attached comment below was my last comment back to Nissan USA. I have offered to take part of the responsibility of the repair and pay the labor. I paid to have parts replaced that were in good working order. (Both catalyst) due to a known defect in the manifold upper tubing 2004/2007. The vehicle was passing DEQ every time I had tags renewed, which, I had done in November of 2014. I have no way of knowing when the manifolds cracked. If a notice had been sent out I would have taken my Armada in to be checked. The cracks were very small and in the same place on both of the old manifolds. The dealer was obviously aware of the issue. The service manager told me when he showed me the old manifolds, Nissan corrected the issue by adding a weld to the manifold to prevent it from cracking. I hope this can be taken to another level of review.This is my 4th Nissan and will probably be my last. If Nissan was truly interested in keeping customers for life they would at least cover the parts due to the nature of the issue. Had a notification been sent out in regard to the issue I would have taken the vehicle in to be repaired. Nissan basically covered their butt by extending the warranty and not notifying their customers of the issue --- WRONG --- this issue needs to go to a level above whoever is reviewing my case. I will pursue my case with the Consumer Protection Agency.
Back on April 25th 2020 I traded in my Nissan Rogue sport at rt 46 nissan in Totowa nj. I leased an Altima. I find out at the end of October that the paperwork was not done and they say I am delinquent on my rogue. I have been going back and forth with the dealership and nissan corp for 2 months. They have destroyed mine and my wifes credit and it is December 29th and the problem is still going on. I will never buy a nissan again and I wish I could get rid of the one that I have now. If anybody needs a new vehicle I would not suggest 46 nissan or nissan corp at all.
I own an Altima and the drivers and passenger sides floor boards are rusting through, as well as my flex pipe that connects to the catalytic converter. Last but not least, oil pan is also rusting through. This seems to be a defect with Nissan, yet they will not take ownership of the issue. After much research, I found that I am not the only consumer who has this issue. No one can tell me that after only 7 years that this is normal for a car to rust like this. I also own a 2000 Chevy that has not rusted like my Nissan. On top of my car being a rust bucket, it also has an issue where if you move my car a few feet and turn it off, it will not start. I have brought it to a local Nissan dealer for this issue and was told nothing was wrong with my car. Again, after researching this issue, it also seems to be a problem with the 06 Altima that Nissan will not take ownership of. I will never buy another Nissan again!
My husband has a 2014 Nissan Sentra, hes made all payments on time. Recently he started getting calls about him not paying. Hes even showed his proof of each payment. All they said was yeah it shows you paid, but we didnt get any payment and told him to pay more. Obviously someone there is pocketing the money or some crap cause hes been paying. Last week they had his car repossessed for no payment... But he has been paying. Hes even told them that he wont ever get another Nissan and asked them if they scam all soldiers like this? they hung up on him. He has yet to get his car back and they still wont admit that theres something wrong in the whole payment thing. They said he hasnt paid in 4 months. I have a 2015 Sentra and Im thinking of selling mine so I dont go through this crap too. NMAC are nothing but scammers.
The dashboard started melting earlier this year and has been getting worse. The glare is blinding in the sunlight and other times an inconvenience. The transmission whines after 2 hours of driving in +80 degrees weather. Terrible car all in all, made by a company that wont stand behind their product. Definitely the last Nissan I am going to buy.
To say Im disgusted would be an understatement. On Saturday when I tried to leave my house my car was humming and driving slow so I assumed the oil was low. I went to have the oil changed and it drove fine for the rest of the day. Monday it started acting up again so I added transmission fluid and did some research online and noticed that Nissan was extending the warranty on the CVT transmission (obviously others were having issues). Im being told now by Nissan that my warranty is VOID since I added transmission fluid. Really?? First of all no one even contacted me. I had to find out when the car starting acting up by doing my own research. If you are shopping for a car DO NOT get a NISSAN. The way they treated me today was horrible. Nissan Consumer Fair showed the worst customer service today, but I guess they carry themselves the way Nissan does.
Paint on my 2008 Frontier - The service manager at my local dealer and the body shop that they do work with said that Nissan knows they have a problem with their paint seam sealer, mostly on trucks, but wont do anything unless you are under warranty or the dealer does all maintenance on the truck. ** on them. My truck has always been in the garage or carport kept. Cleaned and waxed. So Nissan keeps losing customers because of paint. I know several who, after seeing my truck, wont buy from you.
I spoke to the Nissan and ask about the extended warranty on the cvt transmission, I was told that even if my car was over the 120,000 miles warranty I would be offered a reduce cost to fix the problem. They said I would have to take it to a Nissan dealer which I did. After paying the fee to look at my car, Nissan said that because of the high mileage and the fact that I dont use the dealer for maintenance they wont issue anything but a discount on a new car. $1000 of the retail price. This is not what they said.