My E500 4Matic car does not run and the MB dealership wants me to pay 7500$ for a temporary fix. When I purchased it NEW it immediately went bad... I have paid over 12,000$ for the same issues and now I find out there was a class action suit against MB.. What I have been trying to get here in Florida is an attorney to start one.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

I am having a dispute with my dealers service. I had my r350 towed on a flat bed by a contracted towing service provided by Mercedes-Benz roadside assistance due to a flat tire that had recently been plugged. Luckily, the car was been driven in town at a slow speed and not at highway speeds with my children in the car!Extensive damage was caused to the under carriage and to the BlueTEC line because of this tow. I havent been with my vehicle or even an offer of a loaner vehicle, since Aug 31, 2011. Neither the dealer nor the towing company are taking any responsibility for the damage. I have finally directed the dealer to just repair the bare minimum so the vehicle may be driven.This experience has tainted my trust in Mercedes-Benz. I have every intention of disposing of both my wifes r350 BlueTEC as well as my E63 AMG. These two vehicles are my 5th and 6th purchases of Mercedes-Benz products. You can rest assured that they will be my last. If your are interested in salvaging a once loyal customer, I would be happy to discuss the details further.

Bought New 2009 C300. Only has 40,000 miles. Biggest junk we ever owned. Driver seat came apart. Paint on front bumper cover and all door handles peeling off (all plastic areas). Dealer agreed to repaint. After 1 year its happening again (Color is Mars Red). Car went into lock mode and wouldnt start. Had to be flat bedded to dealer. Blower motor for heat/air burned out. SRS system set off trouble codes dealer. Said bad seat belt parts. Car is out of warranty and have to pay for everything. Never owned such a junk!Bought New ML250 Bluetec Diesel. Just turned 20,000 miles on 4/4/17. Driving down road and starting surging. Went a little further down road and surging again. This time smelling Diesel fuel. Started smoking from under hood. Car broke down. Had to be flat bedded into dealer. Dealer said Fuel leak and all other related damage from fuel spraying on engine is due to rodent damage and warranty is not covering anything. Want to charge me $4500 to $5000 for repair.I dont believe there was any rodent damage and the fuel leak was caused by faulty parts. We drive the car every day. It doesnt sit around. I also drove it all day on 4/4/17 and this happened at 2:30 pm after driving all morning. I opened hood on roadside to make sure it wasnt on fire. Didnt see any signs on rodent nesting or anything. The car is under warranty and extended warranty and they wont cover anything. This is terrible customer service/relations. We are done with Mercedes-Benz. We will tell everyone we know.What is the sense of having warranty when they wont honor it. Rodent or not. Fix it. Warranty it. Its called customer service. What about the oil leak recall... which we havent got. I say that ruined the wires or harness and the oil ate through and that caused the problem. MB wont own up to these problems. When the MB Rep called me back she agreed with the dealers decision. Terrible. We are talking about New Vehicles $100,000 worth of JUNK. Our lawyer will be getting informed of these issues. We also filed a complaint with NHTSA.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

This car is overall a great car and I love it. I had a 1999 Mercedes before this one and was in a head on collision. It saved our lives. Thats why I got another Mercedes. The only problem I have is that its hard to change a tire compared to American made cars.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

We purchased a Mercedes Benz Gl 450 for a total of over $47,000 in July 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800.00. We spent all that money with an expectation of safety, reliability and the peace of mind promised by mercedes benzs multi point inspection, warranty up to 50,000 miles and the extra repair package that we purchased. Recently we noticed that when we first start driving the car has a noise on the right side, the noise is most noticeable when applying the brake and when releasing the brake. On December 2nd, we took the car to Mercedes Benz of Valencia and to say that the service department staff was UNWILLING TO HELP is a gross understatement. The service manager was derelict of his responsibility. First he said there was no loaner vehicle available therefore, no one could examine our car, when in fact I had called twice to confirm that a loan vehicle would be available to us when making the appointment. Then second he said nothing could be done to examine the noise in our car because the car had been in an accident, therefore warranty was not attached, but could not show me any of that in writing. Further, the accident was a minor one with only minor body damage which amounted to a $3,400 repair job and no engine damage was sustained. We stressed on multiple occasions that we needed to establish whether the noise was engine related or a result of accident related body damage. They eventually did agree to keep the car for examination, they called the following day on December 3rd and told us to come and get the car. Bill the service representative stated that they heard the noise when applying the brake and said there is nothing they can do because the brakes on the car are new and that they do not know what is causing the noise nor what could be wrong with the car. We are concerned and, worried about our safety, not to mention flabbergasted that the auto manufacturers employees are unwilling to diagnose the problem and are demonstrating a blatant disregard for brand integrity or customer safety. There was no report given to on what type of examination or assessment if any at all was performed on the car. There was no print out of areas examined and findings observed, it appears they kept or car overnight and called us in the morning to fetch it. Given that brakes are a very important part of vehicle operation we are shocked that the service department has displayed such a lackadaisical attitude towards a potential safety risk. We purchased the car which has up to 50,000 mile warranty or 7 years whichever occurs first and the additional repair package for peace of mind expecting to get the proper service that would address any issues and instead we were told by the vehicle manufacturer service department that there is nothing they can do and further they do not know what is causing the malfunction in a car manufactured by Mercedes and covered by a 50,000 mile warranty. There is something very wrong with that.

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.Why would Mercedes place a computer for the car under the passenger seat without at least making it a little water resistant? In rainy days people are constantly getting in the car with wet feet. When you have kids its not uncommon for things to get spilled on the floor. For such a thing to cause the brains of the car to malfunction is simply poor design. It makes me question other design components from this manufacturer. Not well thought out!

I have a Mercedes E350 and purchased MBrace for roadside assistance. I have unfortunately had to use it about 6 times diue to the low profile tires and NJ roads! One time I waited 4 hours on the side of a busy highway. Apparently they canceled my roadside assistance because when I called they asked if I was in a safe area and I said no so they said they would send police to put out flares or park behind me. The police never showed and why would they cancel my tire change to begin with??? The next time they said due to my location, they couldnt help me, after being cut off 4, yes, 4 times waiting on hold and having to call back!Another time I waited an hour and a half and when the guy finally came, he broke off the piece that is supposed to be removed to allow the jack to sit against the underside of my car. I called roadside assistance another time and it rang, said it was connected and no one came on to help me. I had to hang up each time. I called the info button to speak with someone and she just connected me and I was cut off again! The service is worthless and expensive!

2013 E350 serviced every time it required service and every time informed them that the steering wheel tilt does not work - first time it was a software upgrade they installed - still did not fix the problem. Second time they found motor gear locked and unlocked it, again it did not fix the problem. 3rd time they made a steering adjustment and applied lube, and again it did not fix it. 4th time they want to replace the tilt motor for $1,300 and give me a 50% discount. My position is that it is a chronic defect that was never fixed correctly and I should not have to pay anything. The car is now out of warranty approx. 55,000 miles and for me it is the principle and I will never purchase a Mercedes-Benz. This is my 3rd new vehicle with them and it did not matter nor have they treated me like a valued customer. My mistake was that I did not take the car back frequently when the steering wheel did not work - I waited until a regular service was needed and told them every time. A very sad ending. My recommendation - buy Lexus and you will not have this experience. Hard for me to say since I was born and raised in Germany.

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

I purchased a brand new E250 convertible on January 23, 2012. Today is the July 23, 2012, my car has been rattling since it was 2 weeks old. It has had a new shock absorber, new bearing, windscreen replaced, bonnet re-aligned new parts to the A frame, roof greased, dashboard taken apart and now it is having its very own sound byte test. I will never purchase a Mercedes again. I thought I would be getting a beautiful prestigious car. Haha, how wrong could I have been.

I took my car for service, paid for it but it was never fixed, and after several visits, has gotten worse. They now want another payment. I am writing to you in hope that you can assist me with the resolution to a problem with Mercedes Benz of Sanford. I initially took my car in for service of a part that was fixed but was also recommended to perform a service on my transmission. The car, prior to the service, was operational, but it was pushing a bit and jerked. One of the service men indicated that the problem was something that had to be fixed with a computer program. I had previously changed the brakes, so it was not the brakes. The technician told me that the service was recommended at 50K miles for this car. He performed the service and I paid for it. Unfortunately, the problem continued. I went back to the dealership and explained that the issue was not resolved and they said that they would look at it. They ran a diagnostic program. After they used a diagnostic service, one of the service men said that the car was fixed. I drove out of the dealership and immediately felt the problem again. I drove right back into the dealership and the service technician drove the car and told me that there is nothing wrong. He also said that they used a new program to extend the life of the car, an updated program for the transmission and that I would get used to it. The problem persisted and I was told by one of their managers to take the car to Tim at Mall of Millennia Mercedes Benz. I was ignored even though I had an appointment with Tim, and was told that he was in a meeting with the manager. I asked why they had made an appointment for me when he was not going to be available. They did not answer the question, but put me off again. I ended up leaving and the car was not fixed. I attempted to communicate with the managers at both dealerships as well as with the corporate office, and was subsequently told that there is nothing wrong with my car. The company will not answer my questions or fix my car, and the best that they did for me (case manager, Ms. **) indicated I should again visit the same dealership.On Thursday, September 5, 2013 I was on my way to a job interview and the car completely stopped and would not move at all. I was on a busy highway (436) and could have been in an accident during normal conditions. I was very lucky that there were no cars at that time, a very unusual situation on this road. If I had been on the freeway, I would have been in a bad car accident. After my interview, I took the car in to the dealer again and this time they seemed like they were actually going to fix my car. They provided me with a rental car for the time that their car is in the shop and they said that they would cover the cost of the rental car, as they did not have a loaner vehicle.I told them that I had already paid for repairs that were not originally performed and that I expected them to fix my car. Now they contacted me telling me that they want me to pay $900 for the repairs. I have already paid for the repairs that were never properly done on the car. I truly feel that they never looked at my car and did not fix what was wrong the first time. They have since had my car and are telling me that I have to pay this amount. I have already paid to fix my car and after multiple visits, many discussions and letters to their service center, they have yet to fix my car. I am asking for your assistance to resolve this issue as I feel that I have been taken advantage of through this whole process and that I paid for something that was not delivered. I would like my car to be fixed and have warranty for the repair and the parts so that my car operates properly. I already paid for repairs that were not performed and should not pay for something twice. This is a safety issue and they put my family and me at risk by not performing the repairs. I would like to have an explanation of what was wrong, the repairs. Please contact me at your earliest convenience.

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

The turbo of my B Class has failed for the second time in just more than a year. The clock is on 62,000 km. Both times, Mercedes has towed the car in but didnt even ask if I need a courtesy car. I have to travel 40 km to work and back. I had to collect my car myself in Pretoria, 100 km from where I stay. Mercedes gave me a reason why the turbo failed each time and each time their comment was that it never happened before with a B class. If that is the true, it means my car is a defected car and actually should be replaced. They only give the reasons and stopped at that. Im not satisfied with just an answer from a company that is supposed to be one of the finest in the motor business. My husband bought me a Mercedes because its one of the best, but my trust in my vehicle on the road is ruined and I am scared for the next time the turbo fails, the car lost power and had a lot of smoke coming from the exhaust. Fortunately, I was near the school where Im teaching and could reach my destination. What if my car lets me down on a deserted road and Im alone? I really want somebody to give me more than an excuse and with a practical solution to my problem.

M-benz will hurt you. After my wife having a major electronic failure came home quite shaken just after leasing the Mercedes Benz sl63 AMG, I had the car checked. They said there were no error messages in the computer to collaborate her statements of the lights and the gauges going crazy inside and out of the car, with numerous error codes coming up. We later found out Mercedes Benz has their on board computer set to reboot with critical failure there by wiping the memory clean of the event. After other numerous electronic failures and not getting Mercedes to fix or even acknowledge them, even with photos and video, we were almost killed one night on the open highway on Oct 7 2013 when the same event that happened to wife finally occurred with me in the car. When the electronics went on rampage and freak-out lights flashing, bells dinging, flashing error codes and emergency message causing me to try to get the car on the shoulder of the road, I struck a piece of tire left on the road probably by a truck. It took the whole front of the car out. After 6 weeks of waiting for our car I called Fletcher Jones in Nevada. They told me they could not get the error codes to clear but not to worry, they were going to get it cleared up. 2 weeks later we got the car. I asked what it took to get the codes cleared up, he smiled and said the tech crashed the on board computer and it reset itself. When we drove the car back home from Vegas we had transmission trouble and error codes. I called Fletcher Jones in Las Vegas Nevada. They told me to take the car to Fletcher Jones in Ontario, 15 miles from our home in Verdemont CA. They kept the car for a few days and when they returned it they said there was nothing wrong with the transmission and there were no error codes. After several trips back to the dealership, half of the time they would not take the car. They refused to keep it till it was fixed and they would call me when the part came in. Before the part came in we were informed that my father in-law was on his death bed. I called, explained the situation and asked if they could expedite the part so we could take the car back east. I was informed by party dial that their main tech guy, George, said the car was safe to take back east the way it was.On our way out to pa, when we reached Flagstaff we started to have problems with the trunk not closing and the trunk opening while driving on the highway. By St Louis we had electrical problems and the trunk would not lock or close after opening. We drove to pa with trunk wired shut. While in pa the car was at Mercedes 4 times in 5 weeks. We were forced to stay an extra week waiting for parts to come in. We were told that the electronics were screwed up in the front of the car. Just outside to Amarillo Texas the same thing happened with the electronics that caused the accident and damage to the front of the car in October 7 2013. This time we caught it on video. We almost made it to the side of the road just before the car stopped running and went dark. The car coasted to a stop. We had no cell reception. We waited in the car for awhile. Out of desperation I tried to start the car and it sprang to life like nothing happened. Thank god we got this on video. It DID not matter to Mercedes Benz when I sent the video to Fletcher Jones in Ontario. They said not to bring in the car, they would show the video and Mercedes Benz and get back to us. They never DID!!! So much for the mantra the best or nothing.

Bought a 2019 c300. Major engine problems!!! Now Mercedes is blaming me for oil getting into the coolant, which I’ve seen become a major issue with these cars. It is clearly a Mercedes problem, and will most likely result in a recall. DO NOT buy a Mercedes c300, I can guarantee these issues will be evident. Brian and Mary the service managers are liars, and refuse to even consider any point that goes against their corporate bull!!!

I bought a 2001 Mercedes-Benz CLK 430 from them and not even 40 days later, the car is acting up. I took it back to them and they offered to pay but now they are saying no. I am completely frustrated with them and now they wont even take my calls. Please help.

I bought a new car (supposed to be), a Mercedes C180 in October 2009. After one year, the right shock absorber has been changed. I told the maintenance service provider in Alexandria, Abis that they have to change the 2 shock absorbers (as I am a mechanical and marine engineer and I have some knowledge of mechanical issues). Anyway, they changed just the right one.4 months later, the left shock absorber was damaged (and its normal). So we have to change the left shock absorber. But really, they changed the 2 front shock absorbers finally. Then 3 months later, the car didnt start up in the morning. The service said it was the injection pump. Ok, Im still in the guarantee limit. The car still didnt reach 30,000 km. They said that it is my fault as the fuel was not clean and there was water in it. Ok, I paid around 3000 Egyptian pounds. 3 days later in the morning, the car didnt start up. So the service came, and they said it is the fuel pump again. Is that logical?! The guarantee of fuel pumps is 6 months, so I have to buy it again.The car is now 40,000 km in almost 2 years and a half. Do I have to change 3 shock absorbers and 2 fuel pumps in two years and half?! Dear sir, I bought a Mercedes Benz car, not a logo of Mercedes..Thank you.

I purchased this car in Bogota, Colombia. I had to get my second servicing. I called in advance and they did not have availability for two weeks. Meanwhile, my check engine light comes on. When the servicing date finally arrived I am told that the camshafts are messed up and they cant do anything until they hear instructions from the main headquarters. When they received instructions, the instructions were to dismantle and document and nothing else. 10 days later, the car is still sitting in their garage. They dont even offer a loaner car or an actual date of completion. I cant get ahold of anyone in Bogota. When I call MB America, they also cannot help. Have been trying to get in touch with Germany no luck as well. It seems like Mercedes-Benz does not care about customer service and or its clients.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

2012 SLK 350. MBUSA, I do not agree with your companys position. To date, we had the roof trim replaced, the roof trim brackets broken (in shop for repairs), the door panels replaced, the roof cover replaced, and we are waiting for the glove box door (the material on existing one is delaminating). In addition, there are paint flaws caused by poor handling (according to MBUSA). And, after all this, I do not hear any embarrassment or indication of compensations for my troubles from MBUSA or Daimler. I am starting to believe this is standard quality for Mercedes Benz.I agree, having an MB approved body shop do anything to the paint could reduce the cars value (if the value is not already compromised due the number and type repairs already accomplished). At this point, I feel I have the following options: 1) We can file a Lemon Law Claim or other legal claim. This option is not optimum for anyone and my wife will not let me. 2) We keep the car; but given the current position of MBUSA, it is very unlikely I will ever have anything good to say about Mercedes Benz. And my family will never buy another MB product and I will do my best to dissuade my friends, co-workers, people I meet, from buying a Mercedes Benz car. 3) We can trade/sell it and buy some other companys car. I have two very good vehicles from Toyota and BMW. Unfortunately, I fear the trade-in value of this car may be very inconsistent with the possibly overstated quality of MB. 4) We can come to an agreement about compensation/price adjustment. My wife likes the car and we would consider buying another Mercedes Benz in a few years.Honestly, I prefer option 4. You have my money and you can maintain your position, but ask yourselves what if? What if, given all the defects we forced on this consumer, we agreed to compensation of a few thousand dollars for the actual depreciated value to save ourselves more than $30K, $40K, $50K (times friends and family) in future sales. I appreciate your further consideration.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

I was driving down the street winds high lately and I heard a noise my Grand SSD on say thats your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they dont stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather. Although the service department acknowledges that this is an issue for the consumer and that this box could be placed somewhere else in the car, I am told that at the moment there are no solutions and that Mercedes is saying this is normal. I contacted Mercedes Benz USA customer service where I spoke with a women named Kiara/Chiara and she was no help at all. In fact I had to chase her to down and call numerous times about this issue. She informed me that there was nothing that could be done on Mercedes Benz end and that the service department would have to provide me with any necessary documentation that I would need to take action. I was completely brushed off by customer service at MBUSA. This is a car company who does not stand by the vehicles that they are selling/leasing and will do nothing of any sort to resolve defective vehicles. Mercedes is supposed to be a Luxury vehicle but this vehicle is far from a luxury vehicle. The service dept. has informed me that others have come in with the same issue as me and from researching online I can see others are starting to report the same issue. Do yourself a favor and avoid this company as they will do nothing to fix defects and just claim its normal. A humming noise coming from the center console is far from normal.

I am a small business owner. I operate a small cartage company that deliver specific products for specific clientele on a weekly basis in the Greater Toronto Area. I bought the business with a different truck from a gentleman I knew who learned he was terminally ill about 5 years ago. That truck gave me all kinds of problems, so earlier this year I decided that maybe it was time to go with something new; I decided to lease a Mercedes Sprinter (I feel that this is all relevant information, please bear with me). Now initially when I leased the Sprinter, I made an error in calculation and leased one that was inadequate to meet my payload needs (2500 with extended wheelbase). The monthly payment on this one was about $900, including HST. Admittedly, that one was entirely my mistake.After about 4 months, I went back to my dealership and traded in Sprinter #1 and upgraded the model of vehicle to a 3500 Dually with an extended wheelbase. In addition to the cost of the lease, an additional $6200 for the lease shortfall was tacked on to the lease value which had a drastic effect on my monthly lease payments (which are a handsome sum of $1109.90/month). This shortfall would offset the reduction in value since I drove the vehicle off the lot. Unfortunately, it was not long after this that I discovered a very real threat to my business which might force me to shut down operations, which also happened to coincide with a new promotion that Mercedes began specifically for Sprinters. I contacted my dealership to explain the situation, but with little result. All that was said to me was to contact Mercedes Benz Financial Services to see what the options are, which are very limited. Essentially, the options are as follows;a) I could voluntarily surrender the vehicle at which time Mercedes would then send it to auction where they would try to recover the highest value, leaving me responsible to cover the balance plus the tax. This option would have a very detrimental effect on my credit rating as it would not distinguish that it was a voluntary repossession, only repossession; b) Find a candidate to take over the lease (the truck has been on leasebusters.com since August 2012. See leasebusters ad ID # 132995 if youre interested); c) Either myself or someone else could buy the vehicle outright.Now, Im not asking for special treatment and I understand that I signed the paperwork making me responsible, but let me share a couple of other things that have happened in the interim. I have had two serious inquiries about the truck since it has been on leasebusters.com. The first was a pair of gentlemen who had just started a cartage business and were going to take over my business with the truck who had contacted the individual at my dealership (whose name I will not mention) who sent them the necessary forms. Now part of the issue was that because they were a newer company and lacked any sort of financial history, they were asked to provide personal guarantees on the vehicle. Fair enough, though it is important to keep in mind that my business was enough to get me the truck, so why not them? I mean they were intending to take over my business, after all (in case youre wondering, the threat to my business is not a sudden loss of business but something I dont wish to disclose).Now the second gentleman contacted me from Montreal where he is the president of a large, international multi-modal transportation company and we had actually agreed upon incentive fees and a pick-up date. When I contacted the same individual at the dealership, she once again sent the same applications to the individual for him to fill out. Upon realizing that he was being asked for personal information, he basically ceased all communication with me and effectively killed the deal, less than a week before it was scheduled to occur. I later learned that he was reluctant to personally guarantee the vehicle, especially when it was his company that would be taking over the lease, and not him personally. Needless to say, I was very frustrated at this point. I contacted Mercedes to find out why both business and personal financials were needed and wasnt given any explanation except that it was often the case in these circumstances. Since then, I have been trying to contact Mercedes Benz Financial to come up with alternative potential solutions, such as offering to pay an additional lump sum to bring down the monthly payments, in order to make it more attractive to a potential lease take-over candidate but to no avail. When I suggested this I was told that there would be no point in paying extra, as it would not affect my payments but rather reduce the amount of money owed on the back end of the lease. My business is closing at the end of January and as of right now, it seems as though I will have to continue making payments on the Sprinter until either someone takes it over or I take it back for repossession. If I take it back for repossession, I will have a long-lasting scar on my otherwise impeccable credit. I have done everything I can think of and Mercedes Benz is completely unwilling to assist me in any way. Mercedes Benz has put me on a collision course with bankruptcy. On numerous occasions, when dealing with someone from either the dealership or MBFS, I have been met with what can only be described as indifference. I feel as though I will be left with no other choice but to file for bankruptcy and start all over even though I have tried everything to pursue other avenues and solutions.

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”Updated on 10/16/2021: I returned a call from Fletcher Jones from California. They were concerned about the review I wrote on this site. The details, facts and SAFETY CONCERN were once again ignored. This conversation when I spoke I was cut off, when I raised my voice I was threatened the call would end. I was to shut up and listen. Then the 2 yrs, not 1 yr I apologized to her and attempted, case in point, rear brakes never went out. Cut off! I attempted to explain how 2 yrs ago I was to accept what had happened by Fletcher Jones, the only reason I brought back up why was the rear brakes never gave out. But I was cut off. My advice: Do not question Fletcher Jones or Mercedes Benz. If you are not willing to accept their shut up and take it. My intelligence belittled, I was blamed, I have been blacklisted. Trust me, its not worth it.Original Review: I took my car to be serviced to Fletcher Jones Mercedes Las Vegas. It’s a 1000 miles round trip. The service advisor called me and told me my front brakes and rotors were so bad. If I did not authorize the work to be done the only way my car would leave there would be on a trailer. And rear brakes were all most gone. I was taken by surprise, shocked! A short time before making the trip FIRESTONE had inspected my car (I buy my tires from them) and they said down the road front brakes and and rotors would need changed out. But no service light on dash no squeaking or pulsating while braking, But being taken by surprise I authorized the work to be done.When I arrived back from Las Vegas I took my car to FIRESTONE. I informed them of my experience at the Mercedes service. They asked when did the brake light come on the dash. I said it never did. They asked about any squeaking, pulsating. I replied that did not occur. They inspected the rear brakes and said the rear brakes are fine. I contacted Fletcher Jones and they refused to do anything. I was upset to be cheated but I let it go.Well over a year later now! My rear brakes are still fine. So I wanted justice for being lied to and cheated out of $1400 (apx). I contacted Fletcher Jones and they offered nothing except they wanted my business back. Whatever right? So I had a garage where I live who supposedly services Mercedes to just change the oil. Well that was a joke. It took over an hour for them to find Mercedes do not take normal oil. Anyways got the oil changed. I called Fletcher Jones and said ok you can check to see if they changed the oil correctly. She agreed. But would not offer to do it for free. I later declined. I just can’t go back where I was cheated and lied to.So I reached out to Mercedes I explained in detail what happened. Debbie from Mercedes responded that Mercedes technicians know what they are doing. And basically that’s that. She obviously did not read the message but I responded about his I was obviously cheated by fact and detail representing my case. Not a response. Being ignored I wrote a few more messages only to be yet ignored. I go to write a review on the official Mercedes Benz site and they rejected my review so on the same official Mercedes Benz site I went to like a live chat and the Mercedes Benz on the official site. Told me that I was not on the official site I sent her screenshots and reminded her that we are messaging on the official Mercedes Benz site. She refused to say anything except call customer service. So attempting that and reaching out to Debbie w/ Mercedes Benz I am not able to talk to anyone or receive any messages.I called fletcher Jones and the voice mail box of the manager is full. I called the service dept and after a a long duration of the phone ringing finally I received the voicemail of the service advisor who cheated me out of my time and money. I hung up like she’s really going to help. In short I have been blacklisted from Mercedes Benz as well as Fletcher Jones Mercedes Benz for not accepting their policy and cheating me.

I have purchased about less than a year ago an E350 MB car, brand new from the local dealer in Windsor ON. I started to have water condensation in the right side head lamp. I took the car for its yearly service and advised the dealership of this problem. I showed them the water inside the lamp. There is no damage to the cover, which indicates clearly a break in the seal. Initially I received a response that this problem is not covered by the warranty as it is considered a wear and tear (after less than a year in a part that is not involved in any mechanical movement), then I was told that the problem is so small, it doesnt warrant repair!! Then I was asked to take photos and send them to the dealership and they will send them to MB Canada to convince them that the problem exist!! I found all these excuses outrageous. I am very dissatisfied. After all I am supposedly buying a luxury car, to have such a problem is not acceptable let alone being denied the repair and given lousy excuses.

My car currently has ~40k miles. When I was at 37k, my check engine light came on. I took my car in and was told that it has a problem with the transmission and it would be about $4500 to fix. The check engine light continued to come on and the next verdict was a problem with the engine. Another $1500. I have been driving a MBZ since 1986 and am a very loyal customer. That said, I doubt I will ever again buy a MBZ. I am trying to get MBZ USA to do something about it but cannot connect with customer service. I was told that the transmission problem is common on the 2006 E350 and that MBZ knows about this problem. If so, they need to address it. I should not need over $5000 worth of work on a $60k car with less than 40,000 miles.

Let me start off by saying that when I test drove my 2010 GL-350 I fell in love with it. The engine was smooth, transmission great and interior quality was fantastic, so I went ahead and purchased it. Despite having 90k miles on it (I have had diesels before and run them until 150k easily and know they can go much higher so the miles didnt worry me) I thought it was a sound decision (I have also owned 2 Mercedes before and loved them both ML-350s). Well after 4 Check engine lights including Blue Tech low (the CEL came on before the warning to top up the tank!), Fuel line break spraying diesel over a relay, Blue Tech heater replacement and an O-ring failure on the turbo and over $3000 in 4 months I finally decided to trade it out. I worked with the Dealer who sold me the vehicle in the first place (MB of Westminster in CO) to try to get a replacement, but I felt like I was starting from scratch again and they were not offering me anywhere near what I paid for it (in effect negating any equity I had in the vehicle) so we ended up at an impasse (interestingly, I test drove a 2010 ML 350 with 45k on it and while on the test drive the CEL came on!!!!) leaving me with a vehicle that was nice to drive, but every few minutes I was looking to see if that Check Engine Light had come on again.....not relaxing at all!! In the end I decided to trade it in for a new Japanese car losing a LOT of money but gaining a car that has a bumper to bumper warranty for 3 years. My advice if you are looking at an older Mercedes - DO NOT Buy!

The engine light was on and they had to fix it. I received the car the same day, after noon. But the next day, the light was on again and the car did not start.

I lease a GLC 300 and after about one month my wife accidentally hit the mirror in a beam. Only the mirror connector broke, everything else is working normally, like the blind spot assist. Event the mirror glass is intact. I took it to the Mercedes-Benz of Stevens Creek (San Jose, CA). They told me and my insurance company that the expected repair time was 5 DAYS. I leave my car there and after 5 days I call to see if my car was ready. Then, they told me that the part is not available in the entire USA and would have to be imported from Germany, the new repair estimate is now 5 to 7 business days. In the meantime, Im still driving the rental car, and GEICO was nice enough to give me extra days with the car.After about 10 days that my car is in the shop I call again to see if my car is ready. And they told me Mercedes will not ship the part until June 1st, the current date was May 4th (almost a month waiting time). Then I started to asking questions like: Can you try to put the mirror back in my car? Answer: no, not possible. Can I have a loaner while I dont have my car back? Answer: no, loaner is only for regular maintenance. I called Mercedes-Benz Customer Service and after trying for a long time to get some help, they offered me a 45 dollars per-day refund with the rental car. In the meantime Im still liable for the lease payments.Around May 22, I call to see if there is any update, and in fact I had an update. The part will now only leave Germany in the first week of July. That day itself I went to Mercedes-Benz of Stevens Creek and got my car back. I drove all the way to Mercedes-Benz of Oakland and they were nice enough to give me a loaner (not nearly as good as the car I leased). I still dont have my car back and Im still paying the lease. This is my first time owning a Mercedes, and, as you can tell, my experience is terrible. So, of course, I dont recommend it. Their customer service is terrible, they dont do anything to alleviate your frustrations.

2 years ago we purchased a 2011 Mercedes Sprinter van and have spent close to $14K on repairs. We use it for our travels for my sons motocross racing throughout the US. We have had nothing but problems and have had multiple breakdowns where we have gone into Limp Mode mostly due to the diesel particle filter. After reviewing some of the broken parts with a certified Mercedes mechanic it was known that Mercedes builds their engines with plastic parts banking on the fact that they fail within so many miles. Good example: who puts plastic parts for the throttle body on the valves? My wife just recently traveled with our 12 yo son 1100 miles to Oregon just after replacing the DEF pump and heating element system which cost me over $3k and was told we were good to go. Again she broke down. Your Mercedes a Roadside Assistance reassured me that they would take care of my wife to tow it to a local dealership but then wanted to charge us... Thank god for AAA. So where do I go from here? Does Mercedes have a solution to let me and my family feel safe?

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

I purchased my 2008 Mercedes Benz S450. I bought it 17 months ago and have had it in the shop 12 times. Yep. It’s true. The S450 nearly identical to the S550 but it’s a Canada-only edition. It has all the same features as an S550 but a slightly smaller engine therefore less gas consumption (not that I could care less). Within the 1st month, I had it back to the dealership for a $6,000 replacement of the GPS. With only 50,000 km on it (approx. 31,068 miles). It went downhill from there. Somewhere in there I lost my key and the replacement took six weeks and cost $406.13. Currently the catalytic converter is shot on the right hand side (there are 2) and that lovely quote has come in at $2,481 to replace. Cant wait until the other side goes. Sure people stare at this car as I drive by, beautiful lady with long blonde hair driving a high-end vehicle but it sure hasnt been worth it. Im making car payments about $1,000 a month and not only are the regular oil changes brutal ($500 on average) but there are a number of things wrong with the car that were wrong since the day I bought it that the mechanic cant troubleshoot because it doesnt seem to make that noise when he drives it. This includes the Distronic arbitrarily shutting off even on the highway on sunny days with no inclines on the roadway and no traffic with the car being washed just earlier that morning so nothing in the way of road grime. Go figure. The seat never worked properly since day one but since I didnt think the seats performed with the auto-inflation when you turned a corner, I never raised it up with the dealership. Then it cost me $500 after arguing back and forth because they said I broke it. By the way, the reason I never knew the seats were supposed to have this feature is because not only did it not work when I test-drove the vehicle and then bought it but the salesman was having surgery the day I bought the vehicle, and no one explained to me the various features. Ive been reading the very thick and complicated manual trying to see what features my car does have and thats how I found out. Again, when I went back to say it wasnt working since day one the dealership thought I was trying to scam them. Out of frustration I paid the $500 (half the cost) to get the seat fixed but believe me, I will take a polygraph test and prove the seat never worked since day one. I could never re-sell this car with a broken seat so I bucked up and had it fixed. I also take meticulous car of this vehicle and dont like things not working on it. Im exhausted but I still owe $40,000 on the car loan and Im locked in to this nightmare. Would I buy another one? No, of course not. I have owned two Chryslers before this, and NEVER had to pay this kind of maintenance and the one Chrysler 300C is a 2005, has over 400,000 km on it and Im lucky if Ive had to pay $3,000 in total for things that have need replacing. So, looking at the stack of receipts and work orders from the last 18 months, Ive got another three and a half years of payments to go on this thing and then Im free. Come on Mercedes. Stop creating new vehicles and advertising them on TV when you have a mountain of issues from the past to have to resolve. If I ran my company this way, Id be bankrupt and in jail.

I am very disappointed about how Mercedes-Benz being so irresponsible of the subpar products which they do not stand behind. My friend purchased a brand new Sprinter back in 2017. After less than a year and just over 24K miles, the car had failed to accelerate with very noticeable knocking noise coming from engine compartment. My friend took it to Mercedes-Benz of Brooklyn and was given a lame explanation of cause by water buildup. He was given an estimate of almost $30K to replace the whole engine assembly. How ridiculous! The price tag for the truck is about 60K and less than a year and under 25K miles later, it needs a new engine! I can never imagine a brand name like Mercedes-Benz would produce a subpar product like this and yet refuses to stand behind. I do not think it is the right approach to retain existing customers and attracting new customers. I would give 5 thumbs down if I had the choice.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

5 months into my 2011 MB E350 BlueTech lease the front left tire blown on a highway. The tires are run-flat Bridgestone Turanza EL400-02 MO Extended 245/45R17 95H. I stopped the car and saw the rim made a cut in a sidewall. Not repairable, I had it replaced. 45 days later, another front tire was again blown on a highway the same way. I put on a spare and ordered replacement. 2 days later, the third tire blows the same exact way. All incidents were on the roads. I travel for 10 years and never had any issues with my previous cars. I complained to local dealer and was told it was caused by my way of driving. Ridiculous! The tire repairman told me these run-flats are not flexible and have a very thin sidewall so it gets punctured by the rim. I feel MB should compensate me for what I paid replacing their tires.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

Air ride failed within first 3 years of ownership. Changed all 4 air bags 2 times, yes 2 times over the course of ownership. Also changed air compressor. Then cooling system fan and radiator. Car had major electrical issues. Had a mind of its own. Sensors for backing up always went off while driving heavily annoying. Rear hatch door went window guides broke. A real lemon. It was totaled because water rose above the floor flooding out my computer.

I have had to replace the back two tires due to them balding from the inside. I had only had less than 19,000 miles. Has anyone else had this problem?

02/28/2015- Vehicle purchased from ** at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair. Note - Vehicle states intermittently Vehicle Not in Park, Vehicle May Rollaway. 03/02/2015- Vehicle was taken to Mercedes Benz Greenway for detail service and given required accessories. Refund check was still not available as previously stated by **. 03/10/2015- Given Mercedes Benz Financial Contact Information. 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service. 05/03/2015- Sent text to **, Its **. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!05/04/2015- Resent Text message to **. No response from 05/03/2015. 05/04/2015- **, responded, Morning, I just checked and my accts payable said your check was mailed last week. No check received. Note: Vehicle Braked unnecessarily on intersection which could have caused an accident. 05/06/2015- Car Serviced at Mercedes Benz Sugarland for PreSafe Limited Warning Limited Warning light on and console replaced. (Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get console replaced.) Note: Traction Light Intermittently comes on. 05/08/2015- Vehicle picked up from Mercedes Benz Sugarland from service department. 05/08/2015- Left ** Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to **, Pre-Owned Sales. ** stated that he would convey information to finance with no call back. 05/09/2015- BBB complaint # ** filed against Mercedes Benz Greenway. I was promised that I would not be charged $139,00, Nitro Tire Charge for my new vehicle purchase on 02/28/2015. I was originally informed by my salesman that if the check wasnt ready within the week that, he would have it ready when I pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On May 08,2015 I contacted left Finance Manager ** several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the **, Manager of Pre-Owned. ** stated that he would convey the message to finance with no call back on 05/08/2015. And it goes on and on and on so I am now asking for the assistance of the BBB.05/26/2015- Contacted Towing company via Mercedes Benz Roadside Assistance per ** and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. (Vehicle stated Service Required, Do Not Shift Gears.) 05/26/2015- Left voicemail for ** that vehicle was picked up and towed. 05/27/2015- ** called stating that vehicle has not arrived. 05/27/2015- Left voicemail for ** and contacted Towing company per **s voicemail that vehicle has not arrived. 05/28/2015- **called and stated for me to contact Roadside assistance for location. 05/28/2015- Contacted Roadside Assistance and they would not release location to me without a Police Report. 05/28/2015- E-mailed sent to ** & E-mailed sent to ** stating I have contacted several team members as well as members of management and I have one issue that that I have unresolved. I am hoping that you can assist me. Please call me at **. No Returned E-mail or call back. 05/28/2015- **from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received. 05/28/2015- Called ** and left voicemail for a call back. 05/29/2015- Spoke to **, Customer Assistance Center regarding complaint survey submitted. 05/29/2015- ** returned my phone call. I informed him that I had filed a complaint to the Better Business Bureau and contacted Mercedes Benz, USA regarding the overcharge in addition, to the, poor Customer Service Experience.05/29/2015- Contacted ** at Mercedes Benz Sugarland and was given a Loaner. 05/29/2015- Messaged Received from Mercedes Benz Greenway via Better Business Bureau. 06/01/2015- E-mailed and left a voicemail for ** at Mercedes Benz, Customer Assistance Center. 06/01/2015- ** called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners. 06/02/2015- Left voicemail for **. 06/02/2015- ** returned my phone call. Informed ** that ** stated due to water damage that I needed to return the rental. I had never been informed of this as this had been my 3rd Mercedes Benz. Requested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz. 06/02/2015- Left message for ** to discuss Loaner.06/02/2015- Left several voicemails for **. No returned phone call. 06/02/2015- ** followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/2015. Informed ** per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased 2015 ML350- White; vehicle back. She stated that she would make a note. I told her to make a note of the Poor Customer Service including all that has transpired as well. 06/02/2015- ** returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from Germany. Upon arriving was too busy for me as he was taking his son to WWF Event. I was able to convey with ** to speak with ** at Mercedes, USA, as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues. My vehicle was driven up to me to take as I was confused if it had water damage then why No Service Message Indicated on Vehicle Panel either. 06/03/2015- no call from supervisor from conversation with ** on 06/02/2015. 06/04/2015- Per ** Mercedes Benz finance need to Finance information to contact dealer for cancelation of extended warranty. 06/04/2015- Left message for Finance manager ** regarding cancelling all extended warranty, no call back. 06/04/2015- Spoke to ** and gave cancelation information, was informed that she would convey information to **.06/04/2015- Requested Cancelation from **, Finance. Informed him that I wanted to cancel any and all extended warranties. I issued him my fax number and said he would fax cancellation forms for me to sign. **, never faxed the documents as stated. 06/09/2015- Complaint Letter added to, BBB complaint # **. 06/09/2015- BBB Complaint #** filed against Mercedes Benz financial. 06/10/2015- Complaint #** filed with, Consumer Financial Protection Bureau. 06/10/2015- Received Mercedes Benz Check for $147.68. 06/11/2015, ** Regional Case Manager with Mercedes Benz called and left message stating that he received my complaint via the BBB. Following up: 1-800-367-6372 ext:**.06/11/2015- called ** and left voicemail, no call back. 06/11/2015- Filed complaint with Texas Attorney General. 06/12/2015- Spoke with ** from Mercedes Benz, awaiting follow-up. 06/13/2015- Filed Complaint with Consumer Affairs. I have suffered from from Mental Anguish and unnecessary stress, per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz Sugarland. I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

My car, the GL450 4matic, has had steering column replaced, a recall for other same year 2008 GL450, but for some reason the recall did not apply to my particular vehicle in that year... Electrical between the lift gate and passenger windows and moonroof have gone out and been repaired more than once. Air sacs & front suspension both failed and replaced. All of this by 60,000 miles.My husband’s 2009 sl63 AMG has also had air suspension issues including needing to replace hoses that the mechanic said Mercedes is famous for. The coolant keeps disappearing and seems to be mixing with the oil through the head gasket on a car with 40,000 miles. Not only is this the worst craftsmanship Ive experienced, the dealership and service departments could not be worse in their customer service or concern to fix any problems. I would love to join anyone in holding Mercedes responsible for these repairs.

Ive had to have 2 tires replaced due to bubble issues in my Mercedes C-300. Although I thought my experience was unique, today (June 15, 2015) when I went to get my car oil changed it appears I wasnt the only one with this issue. Two other customers at the Mercedes service desk had exactly the same issues. Imagine my surprise! At $275 a tire all of us were pretty twisted that this issue is going on and Mercedes has NOT issued a recall on this brand tire! Can someone help stop this unsafe issue? Does someone have to get hurt first? How many more people are in the same boat? Can someone canvas the service logs at Mercedes and see how bad this issue really is? Lastly based on the young attendant behind the desk she said, weve had tons of people with flat tires. She also stated, dont worry we have truckloads of tires in inventory. How scary! What would you assume? Someone please advise, how do we proceed?

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

28 times in the shop in a year and a half. Radio, sunroof, and windshield replaced. No support from dealer or Mercedes. Car is slow and sluggish. The car has had numerous problems with leaks and the radio as well as other electrical parts like wiper delay not working, GPS screen blanking out, radio cutting in and out, etc.

I was a long time Cadillac man before the Escalades jumped over $75,000. I refused to compromise the quality of my ride comfort on a truck/SUV. I started with the GLC350, then on to the GLE350. This past year we went to the GLS450 and could not be happier. Mercedes of Tampa was a great help in understanding my needs and we were out the door in about an hour. TIME WELL SPENT.

Great mileage, historically long life. I bought the current SUV after having a previous 4 door and now using a MB Sprinter Van as a work vehicle. The van has 200K+ miles and starts every day. The fuel mileage is a steady 23-24 mpg unless I have a lead foot. Im expecting high mileage from my diesel SUV and hope to retain value over time due to the brand name and purchasing a CPO (Certified Preciously Owned) vehicle.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

First experience with Mercedes Roadside this week for a simple dead battery switch out was a cluster Got me hooked up with a 3rd party in Texas (Im in Florida). Took 4 MB customer care agents to finally arrange for the local dealer to bring one 4 hours later. Unrelated, just called customer service for recommended tire options for my S550 as the Pirellis they put on lasted 10,000 miles. Took 10 minutes to get a connection to a ringing phone that nobody ever picked up. Should have stuck with Audi. Not impressed at all!!

CLS 63 AMG - I have had 6 wheel rims crack in the first 100 kms. Each dealer will not put me on to customer complaints and no one returns any of my calls about this. The only excuse I got was after the GFC Merc will not warranty any parts. They wanted to charge me $7,800.00 for a new exhaust system, telling me it needed to be totally replaced. I took it to a Mercedes repairer aftermarket; the muffler had a crack near the cats, a 2 hour repair job. I phoned back Mercedes Benz - they emailed me that they don’t do workshop welding and that they only replace it with new, sorry.

Diesel has a reputation for reliability and longevity. This is not the reality. I have owned every car brand from Buick to Porsche and have never been so disappointed as when I purchased a Mercedes. Dealerships were inept. Warranty was ineffective. Car lasted 125,000 km with extensive upkeep and then the repair bills nearly bankrupted us! Certainly NOT reliable. I would NOT recommend Mercedes to anyone. I would NOT purchase a Mercedes product again! Badly Done Mercedes Benz.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

Perhaps the best description come from the dealers who have worked on my car: Your car looks like new inside and out; your car drives like new; you dont need a new car; and recently, May we put our name plate on your car. Comments from consumers have been better than those of the dealers. My comment is that I am grateful for the privilege of owning and operating this vehicle! It has been cared for very well by its past and current owners.

2014 Mercedes S550 4Matic - Humming noise between 50-60 MPH. Ray Catena of Edison, NJ kept my car for 4 days trying to figure out what the issue is. They said they contacted Mercedes and said Mercedes is aware of this issue. I will be contacted when there is a fix. I said can you put a date on the fix, they said NO. What am I suppose to wait 5 years for a fix? Dealer said to contact Mercedes customer service and be a Pain in the butt and see if they will declare my car as a lemon - well that didnt work. Mercedes contacted dealer and dealer said, they have duplicated this same issue in several other S550 and that it is a part of 4Matic system. Bottom line: Getting rid of Mercedes and never buying it AGAIN in my life. Stay away from THIS BRAND.

I have a 2010 Mercedes-Benz C300. It was leased on 5-18-10. Transmission replaced on 9-14-10. Problems started on or about 6-1-11. I have been into the dealership to have it repaired and still not corrected (currently at dealership). Attempts to repair were on 6-1-11, 11-16-11, 12-7-11, 1-10-12, 2-13-12 and 3-12-12 (currently there). Lemon law letter was sent on 2-21-12. No response to that at all. I’m very angry and just want out of this lease once and for all.

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

2012 GL350 blue - An absolute nightmare of epic proportions. Purchased new from my dealer to drive to Georgia. Drove the following day to GA and back. Noticed oil all over my garage floor. Called dealer immediately and took in. Told loose oil line. This continued to happen four more times. Drove car very little. Had two other cars. One week before I was due to turn in was driving it and check engine light came on. Called dealer. Said couldnt get me in. To keep driving it, that it probably was just a bad sensor and happens all the time. I parked it over the weekend and didnt drive it. Following Monday took it to take my daughter to dentist, dash lights flash, power steering goes out, car is dead. Had towed to my dealer. Was told engine full of sludge. Engine blown and they can fix it for $30,000.00. Words cannot express my feelings in buying a $70,000 car and having a blown engine at 26,000 miles with no warranty. This happened in August. I renewed my lease and took to a certified garage for repairs. Came home to an orange notice two days before Christmas from a repo agent. I called immediately. No one would answer. Left two messages. Called MBFS said they were no longer going to honor the lease extension and want the car back. I explained to them the car is being fixed. You know where it is and have the whole time. They agreed. Such a horrible nightmare. Made all my payments. Fixing car which was not my fault to begin with. Have all records of leak from my dealership, also the oil all over my garage floor (lucky for me my dealership did provide me with degreaser as their solution to get the oil off the floor, which it didnt), also have letter from Mercedes wanting to take my car to their proving grounds in Ann Arbor Michigan; that they are running test on the Blue engine from 2012. I would appreciate anyones help. Too many details to list all here. Most unbelievable. So utterly devastated.

After I visited the car dealer to trade in my car to buy another, I chose a 2006 R 350 Mercedes Benz. After I test drive it I decided to go ahead and buy it, did the paper works, I was inform that I couldnt drive the car home that night, the report was they having a problem starting the vehicle, something to do with the battery. I try to resolve it but it kept doing the same thing, I think that when they realized it was not the battery but something more internal. Long story short, after I receive the car couple day after it was deliver, it would not start. Took it back to Spanos, they looked at it and said they didnt find anything wrong with the it. Thought maybe its just a one time thing, but after about a couple of days, the car kept doing the same thing until about three month of having the car, it stop working completely.Took it to my mechanic and thats when I found out that they actually rig up the gas pump with industrial glue, they reroute a wire in the fuse box because they didnt want to spend money to fix it before they put on their lot for sale. I actually took it to the Mercedes Benz shop and they were baffled that someone could rig up a repair and sell it to unsuspecting customer. Now Im stuck with a car I cant drive for months, it still in the shop and that to and injury they actually sold me the car way over Kelley Blue Book value, stole my cadillac for little or nothing, now Im stuck with a car with a bad repair. My only thing is I would like Spanos to make sure they repair these car properly before they put it for sale. They do have a bad reputation for doing stuff like that and I also like for them to fix my car or pay for the repairs they should have done before it was sold to me.

First of all, I wish I had known about this site when my incident first took place. I just want to share my experience with everyone so that people can be aware when purchasing a Mercedes Benz. I plan on speaking out on every single forum out there, and if it can help even one person, then I will be satisfied. I live in Los Angeles and purchased a brand new E350 in 2007. Just a few month after the purchase (around 10,000 miles on the odometer? ), I was driving down the freeway when the car came to a sudden stall. The engine completely died, and I could not get it started back up. I was in the second lane from the inside, and the freeway was full of drivers speeding at 70-80 mph. Unable to get out of my car, I watched vehicles behind me careening to a sudden stop or jerking to rapidly change lanes. It was truly a frightening experience.I called 911 to report the incident then AAA to get a tow truck. The CHP arrived within about 15 minutes to help divert traffic away from my car as I was at a dead stop in the middle of a 5-lane freeway. The officers alerted me that it is too dangerous to stand still in the middle of the freeway and that they needed to immediately move my car off the freeway. Since they didnt have towing capability, the only way for them to do that was for them to push the car from the back with their squad car while I steered towards the nearest exit. Without getting too dramatic, I will say that this was probably the most frightening experience of my life. Luckily, no one was injured, and the car just suffered a lot of scratches on the rear bumper as a result of it being pushed by the police car.I wrote to MBUSA and explained the entire experience plus access to the police records. They offered absolutely no sympathy. They didnt even offer a nice gesture by offering to fix the scratches which would have cost approximately a few hundred dollars - pocket change to them. They didnt see any seriousness to the incident. I could have been seriously injured, and I could have caused serious injury to other motorists on the freeway that day. The message that they were sending to me was clear: I am an isolated incident to them, so I do not matter at all. Theyre a big, powerful company with millions of other buyers, so of course they dont care. How nice. Im the familys third generation of MB driver, and I will most certainly be the last.

Someone rear ended me in Dec. They couldnt find a muffler part anywhere in the US nor Germany, and it was special ordered. Its now February, no news on status. Executive customer service says it sometimes happens. Is that the best you can do for luxury cars?

I bought new a 2011 E350. Every time the weather changes a few degrees, the check tire pressure light comes on and I have to take the car to MB dealership for them to add air to the tires. This happens often. They tell me everybody does this, not true. I have friends who have the exact same car and this has never happened to them. I cannot get any satisfaction from the service department. Has anyone else had this problem?

As long-time, loyal customers of Mercedes, we leased a 2011 GLK350 which performed to our expectations until the third year. After 4 trips back to the dealer, Walters Mercedes in Riverside, CA, our sound system was completely replaced. After 5 trips back to that same dealer, we have never been able to resolve a squeaky and pulsing brake issue. Each time the dealership gave us a different reason for the problem but they never resolved it. We escalated our issue to Mercedes USA who told us there was nothing they would do because there is no recall. I even took the time to write to a senior level executive asking for someone to just talk with us and heard nothing.I have a bumper to bumper extended warranty on the car but the last time we were at the dealer they told us we would have to pay to put in new brakes. The car has 26,000 miles on it! It pains me to make that lease payment each month for such an inferior product. Would never, ever consider buying another Mercedes Benz. If anyone has had a similar issue and has an idea, I am open. Have considered legal avenues but only have 6 months left on the lease.

It has been a very reliable auto. I have always like this model. Its a sedan and I love sedans. I bought it used at a good price. It drives very smooth and has good gas mileage. It is roomy too. The controls are easy to use as well. I like the color and the low maintenance needed for the car. Very dependable, great for road trips. A friend hit a deer. The damage was severe and it kept on running. The only downfall to this car is the cost of parts and maintenance. The repair always recommend only using Mercedes parts from the manufacturer and there is a great difference in cost compared to some of other vehicles. Finding used parts is hard and cost more. Even the oil change cost more than other vehicles.

Very good driving and comfortable roadster. Love the fold back convertible top. Has power and performance. Gets great gas mileage. Feel very safe and secure in vehicle. Would highly recommend. Only downside is it runs on premium gas and costs a bit more to service.

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.

I been going through it with Mercedes Benz USA since 2017. I purchased a 2011 S400 in 2016 that one day just wouldn’t start out the blue. I sent it to the Mercedes dealer for repairs. For 2 months they told me they couldn’t figure out the problem. They said every test came back good but they think it might be the hybrid battery. I then was told it may be covered by a state warranty or by Mercedes. I started pricing the battery and it was roughly $5000. I was just preparing myself to pay. I continue to call and they continue to not have an answer for me but they kept me in a loaner for 2 months. Then one day out the blue my service rep called me and said it wasn’t covered under warranty. He told me that it was going to cost $11,000 for the repair. After getting off the phone with him to make the decision if I want to pay or not, I called back to see what that price covered and was told it’s for the battery. A day later I received an email with the statement of charges. That’s when I saw they need to replace something else. They need to replace the Power Electronic Module. I found this weird and called my service rep who was now out of town. So this when things really got fishy to me. I then did a google search about the part and found that it had a Service Campaign Announcement that came out in 2012. I then call Mercedes to see if my car was on that list to be replaced. I was told no I wasn’t on the list but later I called and was told just I was on the list. That when I asked why it’s not covered. I was then told it was covered because the warranty had expired. I told them that the Service Campaign for repair said it was indefinite. They said they had to call the manufacture. Days later I called corporate about the issue and was told they could give me a discount on a car. That they would not honor their Service Campaign announcement. I contacted the office of Consumers. They contacted Mercedes and was then told that they already replaced. We then sent the car fax report over that should it hasn’t been replaced. Mercedes at this point sent a letter back refusing to comment anymore. So they put out expenses pre broken cars and expect to to fix them when they break. They lie and steal from their customers. I have fought overseas just to be ripped off. This is not the American way!

My C300 Mercedes Benz with approximately 52,000 miles started to have an electrical problem about June 1, 2016. While driving at night, the headlights just went out: completely dark. I was very concerned about my safety, pedestrians and other drivers on the roads & highways. This problem occurred repeatedly over several nights and I decided not to drive at nights for next weeks. I took the car in to Mercedes-Benz of Miami (AutoNation) in Miami Gardens, FL. The diagnosis was that the wires to both headlamp units was corroded and would steadily deteriorate to where the headlights would become totally inoperable. This is outrageous that Mercedes Benz has used inferior quality electrical material that would corrode in a car with only 50,000 +/- miles. Of course, the repairs are not covered because the warranty expired at 4 years or 50,000 miles and the extended warranty expired 4 years ago. The cars sunroof also leaked and flooded inside my car on two (2) separate occasions. I paid the Dealerships to fix these leaks but the last repair was not done properly so now I have water and leaks every time it rains which is now nearly every other day during the summers here in South Florida. This leaves a damp, musty, moldy smell inside my car. Im unable to open the sunroof to dry out inside properly because the little PLASTIC lever broke as Id attempted to open the sunroof some months ago. Everything about Mercedes Benz quality has steadily declined to using inferior, cheap quality and plastic materials. That is why there is so many increase of RECALLS on all makes and models of Mercedes Benz cars and SUVs. Poor INNOVATION, PERFORMANCE & SERVICE: MBs Motto!! Customer Service Manager, Atlanta, Corporate Mercedes Benz USA offered a $260 - discount towards repairs to me, a twenty-eight(28) years loyal repeat Customer who has owned several Mercedes Benz cars since 1988! What an insult!!

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LIS and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

Since I purchased my 2007 E350 sedan, I have spent over $12,000 in maintenance and repairs. Specifically, to name a few of the repairs beyond the usual maintenance, in December 2011, transmission repairs in the amount of $2,219. In December of 2012, my car completely died at midnight at an airport 30 miles from my home. That repair was $3,539 for transmission issues. Mileage: 62,000. In January of 2013, the same problem occurred with car dying. This time they did not charge me since it had been repaired a week earlier. In August of 2013, another $2,354 for transmission issues, including mounts (same thing from Dec 2011). My car has relatively low mileage for a car purchased over 6 1/2 years ago. I have always taken my car to the Mercedes Benz dealer for maintenance as required and have kept up with it. All service records are at Mercedes. I find that these are exorbitant amounts to pay for a luxury car, with low mileage. I expected far more out of Mercedes. I will NEVER buy a Mercedes again.

I was excited to buy my smart convertible, which after five years, is sitting in the garage, with the roof not closing. I live in the sub-tropics, rain comes in a split second. Mercedes will not even look at the roof, take the time to try and figure it out, just sent me to a top shop who also had no idea, except to sell an entire new roof, cost over $1500. Service tech said, “Get the roof closed and get rid of it ASAP.” $17000, five years old, trade in value 1500. SHAME ON MERCEDES FOR MAKING A DISPOSABLE CAR!!!

300 E Cab 2012 - When I ask command blue tooth to call name from my phone book list it only gives me the option to call only one of 3 phone numbers 1-2 or 3, intermittent problem but recurring on more than 4 different times. Also drivers seat belt does not completely retract. Also strap gets caught in door.

Moved my Mercedes A160 auto to wash it. Washed it, got back in car and it wouldnt start. Ignition key turned but the starter motor was inoperative. Breakdown- took it to main Mercedes dealer for repair under warranty. After a working on the car over the weekend and most of Monday, service manager decided there was a fuse missing.If there was a fuse missing, why did it take Mercedes trained mechanics all weekend (managers words not mine) and most of the following day, to locate a missing fuse, when the fuse panel is staring you in the face underneath the drivers side carpet. Charged me £171. Complete rip off. Will never entertain Mercedes again.

I have a perfectly maintained 2012 S350 Diesel. The navigation is so poor, my iPhone works far better. In order to get the improved navigation disk, I must pay $300 for the update disk and another $250 for a security number to unlock the update disk I bought. I already paid for a navigation system when I bought the car. Now these greedy Germans want $250 just to unlock the disk they sold me. I could buy a new iPhone for what they gouge customers. Im done. Never again will I own a Mercedes-Benz.

I bought this car in Dec-2016. From day-1, I could hear a screeching sound when applying the brake. When I reported, I was told that it is because its a new car and after few days it would stop. But I observed that this sound was not reducing at all and hence I took the car to the agency. I was told that they did some adjustments and the sound should cease now. I observed the same and one more agency visit did not resolve this issue. I have done annual maintenance/servicing in Dec-2017 & Dec-2018. Both the times I raised this issue but was never resolved.After each servicing, I used to get a Customer Servicing Feedback form where I raised this issue - but again it was ignored and never got any reply. In fact the mail I am forwarding now is a proof of me completing the survey this Dec-2018. Can I request someone in Mercedes-Benz to address my issue. When I decided to buy a Mercedes-Benz (after evaluating against Audi & BMW) I was 100% sure that I will not face any technical issues. But alas, here I am struggling to get some in Mercedes-Benz to address my concern. Can I expect a response?

I have only 16,500 miles on my C250 Mercedes that I leased short term (Im currently at 24 months of a 27 month lease). Took my car in today for B services which was prepaid. I was told that my rear tires are bald and that I need to spend $700 plus to replace them before end of lease term which is in two months. And if I dont, Ill be charged when I turn the car in. This is in addition to the $600 disposition fee which I should never have agreed to. Ive leased cars my entire life and have never had to replace tires on a car after such a short period of time. Is Mercedes installing poor quality tires for this purpose? The service manager told me that they use tires for performance and not for wear and tear. Ive never had to pay so much to dump a leased car! I will never buy/lease a Mercedes again!

2011 C class Mercedes - Car sounds like a helicopter (popping ,sputtering and vibrating) when initially started for 35 seconds. Mercedes claims it is a characteristic of the engine. Have been trying to resolve issue with Mercedes of Arlington and corporate for the past 1 1/2 years. If I had heard when 1st looking for car certainly would not have purchased. Very disappointed with Mercedes and would not buy another.

Hi T. of Sacramento, THANK YOU for posting!! It is very interesting to read your input and observations based on your extensive experience with MB. Your example of the 2009 model year differential oil issue is concerning. I am in Canada, own a 2006 E350 4matic wagon, and it is my first MB ever. The car is super in handling, comfort, braking, quietness.... like nothing I have owned before. However, I have just been realizing from the forums and from approaching MB dealers that it can be a harrowing experience for the whole family when trying to get an issue fixed fairly. Is it possible for you to share with us, other caring and concerned MB owners, your ways of best practicing due diligence in maintaining our vehicles and avoiding costly mistakes as well? I have recently replaced both batteries in my car, based on forum advice. I now get a white symbol of a wagon with an upward pointing arrow inside the center of the wagon symbol, and a message that simply says Visit Workshop. Someone mentioned that it has to do with the shocks/suspension, and sent me a link to the Arnott site, which is a fabulous find. Better quality, longer lasting shocks than original MB. I, and I dare say surely other MB owners too, would love to hear from you on the many issues that can crop up in our cars, and the best ways to prevent, prepare and cope with them safely and economically.Strangely, I used to think that MB cars last a lifetime, if well-maintained correctly. Perhaps it still is true, except that it takes a celebritys budget today. Perhaps not, as the cars have all functions controlled via microprocessors, which has historically not been a German forte. Thank you.

We purchased this beautiful black SUV in December of 2011, over a year ago as of today. I debated between an Acura vs. a Mercedes. I have owned an Acura in the past and was pleasantly surprised by Acuras outstanding customer service. However, I chose Mercedes, assuming they too would have impeccable service. This assumption was far from the truth. The Mercedes did not come with running boards and since I am short and we live in rainy Oregon, its essential to have running boards and mud flaps. We didnt want to have mud flaps put on until we received the running boards as the two really need to be installed at the same time. We have now been waiting over one year for the running boards. I have called Mercedes directly and been told we have been put on the preferred list but they did not have an ETA of when I would actually get them.To make matters worse, I purchased rubber floor mats and received a recall notice for the drivers side, took the mat in and was told they had to actually take the current mat, mail it to Mercedes and wait for Mercedes to mail the new one back. Again I am told, no ETA, and off the cuff, good luck with that...

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owners manual but it didnt work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didnt work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didnt notice that the battery needs to be changed in my last visit to the service center? Ive trusted this brand for more than 30 years and after this situation my confidence was affected.

I have a 2003 mb 500 sl and I still own the car. For a car that costs more than $135,000.00, I am extremely disappointed in the major problems I have. All services have been done diligently and I have had to pay for many as you know the problems arise only after the warranty expires.Currently I am facing a serious color fade on the bonnet/hood and a leak from the closure point of the convertible above the driver when the car is washed or when it rains. And it rains in Florida.This is not something that the mb dealership wants to fix and I am disappointed that for a car that expensive, problems like these should be non existent or cost covered by Mercedes to say the least. All of my other Mercedes and I had 3 prior, the family all own Mercedes, did not have such issues. I am very disappointed and I so wanted to keep this car and buy another to run around. Can you please assist in my dilemma and in correcting these problems?

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I am the original owner of a 2001 Mercedes-Benz S-Class for which I paid over $85,000. My car has a mere 54,000 miles on it and is in superb condition. A few years following the purchase of the car, the thread on my steering wheel began to unravel, at which time I replaced the steering wheel. The same situation has occurred again, necessitating the replacement of the steering wheel for the second time in 54,000 miles. In an effort to appease me, Mercedes-Benz has offered me a whopping $150 toward the cost of putting in the 3rd steering wheel on this supposedly top-of-the-line vehicle. In view of their response, I feel that Mercedes does not stand behind their products, which are sold at premium prices yet often contain inferior workmanship.

Remote starter only works 1/2 the time. It gives you a error and tells you to try later. Called tech support many times. They get it working for a while and does same thing. Also you cannot remote start unless you have a 1/2 tank of gas or more. That is stupid. I always have to fill up to use the remote starter? I could understand if gas light was on. But that is ridiculous. Also run time is only 10 minutes. In new England cold that is not even close enough to warm car up.

2009 SL550 37K miles. Close to $10K replacing pumps and parts for hydraulic suspension system within last 25 months. Known to have high rate of failure with MB. 2 weeks ago: Total brake failure at intersection. No warning, car hanging out on 40mph road. Alarms, car engine running but with no control. Could not depress brakes per message on dash hard enough to engage gears. Jumped on them and after several near miss t-bones was able to reverse but not stop reverse due to brake failure. Mercedes Benz SBC design flaw and I was lucky. Someone may not be so lucky someday. Will never drive that car or any other MB again. This is another dangerous and documented flaw. MB did not nothing but replace that part. I think I was supposed to be happy. Asked them for fair market value buy back for my car. I was given all the reasons I had no recourse from. They dont take where the car ended up with the brake failure into consideration to expired lemon law period. Better customer service for our Tahoe. More than disappointed.

4 months ago I have CLA 200 Urban. Since that, a noisy whistling sound observed, dealer 3 times visit and checked - did not find the cause. They changed Turbo, without effect on sound, vacuum system ok. Lastly they said all CLA models are noisy with harsh engine. If not satisfied sale it.

Second time in 1 year 2 tires blew out on the road in NYC. Paid first time for 2 tires because was told the wheel alignment was the cause of the bubbles on the tires. In fact the tires were defective and the car was at all times maintained on schedule by the dealer (2013 model S550). They wanted to charge for the tire replacement second time and charge for the wheel alignment - again the dealer maintains the car. My conclusion is that the tires are defective or not suited for driving in the city. This is the last time I will buy a Mercedes - poor quality, poor overpriced service...

I purchased a Mercedes 500 SL from Mercedes dealer in Wisconsin. The car was shipped to me to Houston, Texas. It was 2006, the car was still under factory warranty. The first month I bought it, the transmission went out so I took it to Green Bay Mercedes dealer. They put a brand new transmission. 2 years later, I shipped to Jordan, Amman. The transmission went out again, so I took it to a Mercedes dealer in Amman. I had to pay this time, $4700 to rebuild the new transmission. I am so disappointed with Mercedes Benz now. I feel like I just bought a lemon.

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

I have had numerous flat tires with my S550 (6) and now my 2014 E500 (5). I live in Westchester, NY. I know that the roads in the Northeast during the winter have numerous defects/potholes which can cause problems with tires. However, the low performance tires on such cars as those listed above become flat without going over deep road defects. Essentially, these tires are not safe to ride on the roads during the winter in this area. I have gone with Mercedes because of safety reasons. However, after my past and recent experiences I do not feel comfortable/safe driving my car at the present time. To pay $1500 a month and have to keep my car in my garage seems to me criminal.

I come to make a statement of the worst auto customer service I have ever had. My wife and I contacted Mercedes-Benz dealer in Silver Springs, Maryland on January, 21st, 2017 to buy a 2017 Certified Pre-owned Mercedes GLC 300 4MATIC. After test-drive and negotiation, we decided to finance the car with a down payment. As it was Saturday evening and MB Financial services was already closed, all financial approval would be done next week.On the next Monday, January 23rd, I was informed by the dealer that in order to get the financing approved I had to cash down 50% of the value of the car and provide Bank Account statements, pay stubs, Lawful Permanent Resident ID and other documents. I was not surprised since I recently relocated to the USA and I already knew my Credit Score was low. So I made it happen by providing all documents required and by doing an International Wire Transfer to fulfill the amount necessary for the buy. As this transfer was done with urgency, I had to pay extra fees to get the money ready for buy.On Tuesday, January 24th, I was informed that the financing would had been approved and I no longer had to cash down 50% of the value of the car, but about 15%. And car would be delivered on Thursday afternoon, January 26th. In the meantime, I got the car insured and pay for the first monthly payment of it. On Thursday afternoon, Delivery Day, my wife and I returned our rental car and took an Uber to the MB dealer. Everything seemed usual until the big disappointment came. After we had signed part of the contract documents for the buy, we were informed by the manager that they did no longer had approval from MB Financial Services to our financing.Long story short, we came back empty handed, or better said by feet. We were rudely sent alway without any worry by dealer staff if we had the means to come back home. Not even a taxi was called. To conclude, together with all financial loss we had (early returning of a prepaid rental car, Uber, auto insurance and fees on international wire transfer), we suffered prejudice for being immigrants, although we are highly schooled people with Lawful Permanent Residency. The reputation of Mercedes-Benz as one of the greatest auto brands simply vanished for me and my family. The Star lost its bright!

I cannot express in words my disappointment and disgust in my recent experience with Mercedes-Benz. I will never own another model. It is certainly not what I would expect from a luxury car or a first-class dealership. I researched for several weeks before choosing to purchase and finally deciding on the GLA. The fact that it was a Mercedes made the decision easier for me as I knew it would be a car that would be flawless and have unmatched resale value. I purchase a new 2016 GLA 250 on July 18, 2016. After driving my brand new GLA for only 2 weeks, I took it in for an unusual wind noise coming from the drivers side window. I trusted that because the car was sold to me with an obvious factory default, the dealership would make every effort to remedy this problem and ensure customer satisfaction. I was heartbroken to be told that it could not, and would not, because the noise was due to the way the car was factory-made and attempting to do any repairs would void the extended warranty that I had purchased. To date, no one from the dealership or Mercedes-Benz has contacted me or made an attempt to remedy this situation. Unfortunately, because of this experience, this will be the first and last Mercedes-Benz I will ever own. The unfortunate thing for Mercedes-Benz of Beaumont, whether they realize it or not, is that my husband is a bank president in a small town about 25 miles west of Beaumont, that has three locations, and I work in a thriving school district in a town 30 miles east of Houston. Between the two of us, we know a great deal of people. We know first-hand, about customer service and how vital it is to a business, large or small. We intend to tell everyone we know of our horrendous experience with that dealership. To add insult to injury, I have since received an email indicating that I have received new inquiries on my credit, which may lower my credit score. It did indeed change my credit score by significantly dropping it several points. The report details show they are all due to inquiries from Mercedes Benz. After contacting MBUSA by phone and in writing, this is the response I have received: Hi Pam, thanks for your patience. Your comments have been shared with our colleagues at MBUSA and we regret to hear of your continued dissatisfaction. Our colleagues advise, that they have already confirmed their position with regards to your vehicle. For this reason, they will not be making further contact with you at this stage. We appreciate your understanding. Kind regards, your Mercedes-Benz Social Media Team. I have started the process to cancel my extended warranty and will be selling my GLA as soon as possible. I have reviewed the GLA on several websites unfavorably and plan to file a report with the Better Business Bureau regarding the horrendous customer service at Mercedes-Benz of Beaumont. For a company known for first class customer service and satisfaction, you should be embarrassed to have colleagues such as those at MB-Beaumont in your employ. I have since read countless reports of the same wind noise from other owners on various websites. DO NOT PURCHASE A GLA!!! As for me, I will NEVER drive another Mercedes. There are plenty of other luxury models to choose from.

I have a 2004 E320. It has what appears to be a cracked left side fuel sender. Or so it seems!? This is a common problem on E class models - as Im more than sure you know. Campaign 2008-020001 covers this exact problem on 211 models 2003-2006, which my car is. However, when my VIN was run at the dealer, it is supposedly not covered!? The service manager tells me it’s ridiculous, that it’s again more than obvious it’s the same problem or defect. Yet not covered. He suggested I call Mercedes and after an “investigation”, I was told nothing would be covered!? An investigation that included or predominately was decided over, the fact that I have stopped regularly servicing my car at the dealer! My car looks and runs like new other than this problem. In fact I researched it and found the recall because I wanted it perfect as to trade in or sell and replace it! So Mercedes wont cover a problem that has 1,000s of complaints pending with the NHTSA. I cannot fill my gas tank because if I do, the backseat (driver’s side) fills with fumes and my children complain. I pulled the backseat in the service area parking lot, and we opened the hatch and saw the gas sitting in the sender (see attached pic). It was like we were looking at the pictures attached to the campaign!!! Yet not covered!?I have owned 3 Mercedes Benz in my lifetime. I can honestly say that I firmly believe they are the best constructed, most reliable, and sharpest looking cars on the road. I have spent years telling everyone I know, anyone that would listen, that once you own a Mercedes Benz, you cant own any other car. And I routinely argue with my BMW loving best friend (a luxury car dealer) over which is the better vehicle. My car has reached 125k. Its time for a new Mercedes. If any part of you believes I will ever buy another Mercedes when the company will not in good faith fix my vehicle that is so obviously having a problem that is manufacturing defect, then you are out of your mind!Im no idiot. I realize if you have even bothered to read this far into the letter, the company could probably care less about one consumer. But you will have lost a truly faithful customer who wouldve never bought another brand. And whom will exhaust my fingers and wear out my iPad on every blog, website, complaint site, NHTSA hotline, and anywhere else I can to be sure that I will deter as many people as I can from ever buying a Mercedes because a multibillion dollar company didnt stand by their product, and fix a maybe $1,500 problem. If you took the time to read this and take the time to compare my symptoms and pics to that of the campaign (and Im sure millions of complaints), then anyone with any power and want to do the right thing will help me and keep me on team Mercedes!

2017 Mercedes GLC300 GPS is horrible and dangerous. It tells you, Prepare to turn left/right, but doesnt say when, or what street, or what lane. It gives the street or off ramp 500. I advance only. So when I went into right lane & its a right turn only lane so I have to turn but thats not where I was to go! This happens constantly. When I was in HOV lane of freeway GPS said, Exit freeway, but cant from HOV lane. Also on freeway it says, Prepare to exit right, so I go into right lane but the correct lane was 3rd from right lane. THIS GPS WILL CAUSE ACCIDENTS!Additionally to input request you have to go through multiple steps. The MB service staff says its cumbersome & they dont use it on their cars. It also says some roads are not mapped. IF YOU BUY A MB GLC300, DONT PAY EXTRA FOR THE GPS. I now have a Garmin on my dash after spending 2-3K on the MB GPS. The wire is 00Pl Lo. Ugly & it partially blocks my vision but at least it gets me where I want to go safely.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.