The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

The reviews on MB were great so I purchased my E350 in good condition in 2011 and thought I was home free. Less did I know I was in for big problems to come? I have been in 3 potholes and each time there is a problem. In all the 3 occasions the tires were total and I have to get new ones to replace. Also out of the 3 incidents 2 rims had to be replaced. The rims were damaged so badly that it seemed they were in serious accidents. I cannot bring myself to believe that Mercedes Benz wheels quality are so cheap that any small hole could damage the tires plus the rims. The recent incident cost me a total of $1700 for a tire and a rim. This is the second time I am shelling out this amount of money.This is disturbing. I am now not even confident driving my E350. Constantly looking out for holes on the street to avoid and this is dangerous considering other cars on the road. Avoiding potholes may rather lead to a crash with another car. In all my cars that I have owned since obtaining my drivers license (25 years ago) I have never had a rim damaged with potholes but under 1.5 years I have had 2 rims damaged on a supposedly durable car. I am thinking a more safer and ordinary make car and park the E350 somewhere. I feel very unsafe now driving the E350 and moreover I dont have $1700 to shell out all the time. I am surprised there are no recalls on the wheels. The wheels require a more durable material.

Purchased this vehicle in Nov 2015... Today 6/5/2016 is the THIRD time my vehicle has malfunctioned. I will call the dealership again on tomorrow to pick it up and bring me courtesy car to use. Same problem over & over. The car will for no reason chug chug to a halt w/o warning... all the warning lights on the dash come on. It will barely coast and crawl. Luckily it has happened close to my home.The first time MB replaced the wiring harness and a control unit. Was fine for 3 wks then happened again. SAME THING. They kept it 2 wks... Told me it was safe and fixed!!! I received the repair order w/ nothing done to the car on it. Now it has happened again. I will NEVER purchase a MB ever again. I dont feel safe in this vehicle. I paid a lot of $$$ for a STAR emblem... and nothing more.

There is a manufacturer defect at 57,700 miles. Premature failure of the balance shaft gear due to manufactured with poorly hardened metal. Mercedes Benz refused any help whatsoever for the $5,000 to $7,000 repair. If you own a 2003-2010 Mercedes Benz, better start saving your money up for the repair bill! Mercedes Benz says to Navy service member: We here at Mercedes Benz want to thank you for your service but since you arent the original owner and you havent had your car serviced at a Mercedes Benz dealer, we cannot participate financially. Wow! They cannot stand behind their product or the Mercedes Benz name either. They just hide behind a line of **! We just bought the car 9 months ago. I havent really had a chance to get it serviced at the dealer until the manufacturer defect showed up!

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

I am writing this letter to state my displeasure with having to replace the front rotors on my 2011 Mercedes E350 Blutec with only 30,584 miles. This is our fifth Mercedes starting in 2007 with an E320, a C320, E320 CDI, CLK350 and the current E350 Blutec. Each car was driven about 15,000 miles per year by both drivers, averaging 70% highway, 30% local. We have never had any problem with brakes, rotors or anything in that area. Our current Mercedes E350 Blutec has the sport package. On September 12, 2012, we had the front right tire replaced because we hit a pot hole that ruptured the sidewall of the tire. The tire was replaced by Quirk Mercedes of Bangor Maine, mileage 26,375.A summary of the succeeded maintenance By Brumos Mercedes of Jacksonville, FL follows: Service on October 17, 2012, car mileage 29339, for regular Flex A Diesel special. Right rear tire found to be worn bald. We ended up putting 3 new tires on the car. Total bill is $1,156.45. Service on November 12, 2012, car mileage 30,584. Incoming customer complaint: Very noticeable heavy vibration appears at most highway speeds. Service checked balance on all tires. The 3 that Brumos replaced checked okay. The RF tire that was replaced on September 14, 2012 by Quirk Mercedes of Bangor Maine needed to be rebalanced. Post service comment: There is a brake vibration at highway speeds coming from the front rotors. A cost estimate to replace both front brake rotors (brakes pulsate when applied) of $535.90. Total bill is $24.88. We now have a time period when we did not drive the Mercedes very much. Service on March 8, 2013, mileage 31,569. Note from last service visit: We discovered a noticeable vibration that appears when the brakes are applied at 35MPH and higher speeds. Customer has felt the same condition in the steering and in the drivers seat. The tech stated it needed front rotors. Service note 31580 found front brake rotors with excessive rotor run out causing a vibration when braking. The tech then replaced the front rotors, front pads and new sensor. Road checked okay. Bill total is $556.16. Our service advisor, who we like very much, informed us that the run out or warping is most likely caused by overheated brakes that cool unevenly such as keeping the brakes applied in the same spot after stopping or running through water with hot brakes. Nowhere in the Mercedes manual is this discussed.I would think that the excellence of German engineering would design rotors that would stand up to these conditions. I hesitate to declare a design flaw, but perhaps the design margins have been compromised for some other consideration. In any event, I really do not want to face another rotor replacement in another 30,000 miles.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

Ive had to have 2 tires replaced due to bubble issues in my Mercedes C-300. Although I thought my experience was unique, today (June 15, 2015) when I went to get my car oil changed it appears I wasnt the only one with this issue. Two other customers at the Mercedes service desk had exactly the same issues. Imagine my surprise! At $275 a tire all of us were pretty twisted that this issue is going on and Mercedes has NOT issued a recall on this brand tire! Can someone help stop this unsafe issue? Does someone have to get hurt first? How many more people are in the same boat? Can someone canvas the service logs at Mercedes and see how bad this issue really is? Lastly based on the young attendant behind the desk she said, weve had tons of people with flat tires. She also stated, dont worry we have truckloads of tires in inventory. How scary! What would you assume? Someone please advise, how do we proceed?

I have only 16,500 miles on my C250 Mercedes that I leased short term (Im currently at 24 months of a 27 month lease). Took my car in today for B services which was prepaid. I was told that my rear tires are bald and that I need to spend $700 plus to replace them before end of lease term which is in two months. And if I dont, Ill be charged when I turn the car in. This is in addition to the $600 disposition fee which I should never have agreed to. Ive leased cars my entire life and have never had to replace tires on a car after such a short period of time. Is Mercedes installing poor quality tires for this purpose? The service manager told me that they use tires for performance and not for wear and tear. Ive never had to pay so much to dump a leased car! I will never buy/lease a Mercedes again!

I am writing concerning my new S550 with the above referenced VIN number, which I picked up on May 16th from authorized Mercedes dealer, European Motor Cars of Devon, PA. I am a long time Mercedes owner and anticipated the continued combination of outstanding service and performance that has been the hallmark of my experience and for which Mercedes is renowned. The service at the dealership was excellent and I began the two plus hour drive home secure in the assumption that my decision to continue as a Mercedes customer was well founded. It was during this first drive that I noticed a minuscule stone strike the windshield adjacent to the rear view mirror with the result being a minute round indentation at the point of impact. I was initially alarmed that so small an object could cause such trouble but subsequent examination revealed the impact was tiny and almost imperceptible.I continued enjoying my new S550 on the daily commute from home to my medical practice until June 4th, when I was shocked to discover a new, approximately 15 inch long horizontal crack from the left side of the windshield to the passengers side. Unlike May 16th there was no observable incident or cause behind this new crack. I subsequently thoroughly examined the crack from outside and could not identify any sign of an impact site. Later that day, I called the MBUSA customer service center to report the windshield crack and ascertain what remedies were available under the vehicles warranty terms, especially considering I had the car less than three weeks. The service representative I spoke to advised me to take my car to an authorized Mercedes dealership service center where the windshield would be examined. I was also told that it was not necessary for me to return to my dealer, European Motor Cars of Devon, PA for service as long as I took the car to an authorized Mercedes dealer. The next day I made the arrangements and took my car to Mercedes of Massapequa in Massapequa, NY.The service manager examined the damage and suggested that what had probably occurred was a tiny stone had struck the windshield. He further advised me that unfortunately he sees many S550s with cracked windshields based on the high definition of the glass used in Mercedes windshields; the problem is one that Mercedes is aware of and one that Mercedes is working diligently along with their European suppliers to correct. He also advised me that based on this issue and the corresponding large number of S550s requiring replacement windshields, there is a long back order period, currently over 30 days, and accordingly I would have to wait until the end of July before my windshield could be replaced. He assured me that based upon all these issues, especially the known windshield defect, he would call MBUSA to make certain my windshield replacement would be covered under my warranty.Unfortunately, when the service manager called me back the next day, he told me that MBUSA denied his request to fully cover my windshield replacement under warranty. He told me that the approximate cost for the windshield replacement would be $2,263.00 and I was being offered a 50% valued customer credit by MBUSA with the end cost to me being more than $1,000.00. Considering my long standing relationship with Mercedes and the facts and circumstances particular to this issue I decided to call MBUSA directly. I asked for the representative assigned to my situation and was informed only that ** was my representative and that he would call me the next day. Despite this assurance I never received a call from **, and after waiting for his call, I decided to call him directly. I called several times and left several messages on his extension requesting he call me immediately to discuss my concerns. Despite this, none of my calls were returned by ** and after growing frustration I called another customer care representative to express my displeasure. It was during this call that the representative ** finally answered his phone and immediately and without provocation began haranguing me in a most unprofessional, discourteous and frankly rude manner. He claimed that the windshield is not a warranty issue and that I would be obligated to replace it myself for the full cost cited by the Massapequa service manager, without the discount previously offered. When I expressed concern with the condition of the car and the possibility of issues associated with driving the car with the windshield in its current condition until the late July date I was told when I could expect service, ** sarcastically told me that perhaps I should instead rent a replacement car from Hess Car Rental, but that I would still be responsible for lease payments in the interim. Following this reminder of my payment obligations, ** hung up on me. I have tried to repeatedly to call him again to discuss my concerns, without success, and without the courtesy of a return phone call, despite my repeated voicemail messages. After a myriad of unsuccessful attempts to speak to ** again, following my only phone conversation with him, I decided to address my concerns with his supervisor. When I again called MBUSAs customer service center and requested to speak with a supervisor, I was told that what I was asking was impermissible. I was further told that the only customer service representative with whom I was allowed to speak with was **; the same ** who had treated me so disgracefully and who had hung up on me during my one and only phone call with him. I was and remain shocked at the statement that my request to speak with a supervisor was denied and that I would only be permitted to discuss my situation with a single customer service representative, especially one who had treated me in such an unprofessional, rude fashion. Is this the policy for all of MBUSAs customers or am I, as one would suspect, the sole recipient of such shabby treatment? Since my phone call with ** I have called several authorized Mercedes service centers to inquire about the availability of an S550 windshield replacement. Every call was answered the same, no windshield replacements are available, several cars are awaiting the same service and the problem concerns a defect that both Mercedes and its suppliers are actively working to address. Since my initial call with MBUSA on the 4th a new secondary crack, approximately 30 inches long, has appeared just above the first. This new crack, along with the first, has rendered the vehicle unsafe to operate. Additionally the rising heat and humidity substantially increases the risk of further cracking and the potential for a catastrophic windshield failure, this is unacceptable. As initially indicated my experience with Mercedes has on the whole, until this most recent incident, especially the outrageous treatment by ** and the MBUSA telephone customer service center, been satisfactory. However I have previously had issues with Mercedes, issues which I was subsequently forced to address through lemon law litigation. The result of said litigation was a nearly unqualified vindication of my claim. I would prefer to resolve this current situation amicably but am prepared to assert my rights vigorously through but not limited to the same procedure. This current situation is made additionally urgent by virtue of the fact that my car is currently operating with a Pennsylvania dealer inspection sticker and has been since my purchase on May 16th. This sticker is valid for 30 days and therefore expires tomorrow, June 16th. The vehicle will not pass inspection in its current condition and is therefore now unusable. I therefore demand either my vehicle be repaired and restored to drivable condition immediately or I be provided a replacement vehicle by Mercedes without charge until such time as it is repaired and returned to a drivable condition. I further demand that any replacement vehicle provided be at least equal to or superior then my current vehicle, model S550. If said replacement vehicle is of a lesser quality, an appropriate adjustment must be made in my lease payment. I would also expect the full cost of the repairs be covered under warranty. Failure to respond and adequately address these demands will result in immediate action being taken through civil litigation, consumer protection enforcement and any and all other applicable processes. With that in mind your immediate attention and response to this correspondence is anticipated and expected. Thank you for your attention to this matter and I look forward to your immediate response.

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

I own a 2014 SL550 and a 2001 SL500. Mercedes no longer makes the keys for the 2001 SL500 and they can not tell you who can make them for you. I called 2 dealers and the US Customer support line. One dealer said you need to go to a locksmith. I called 22 locksmiths. None make the keys. Two said they cant make the keys because Mercedes will not release the codes necessary for them to make them. So let me get this straight. Mercedes cant make them and they wont enable anyone else make them. These keys have been unavailable for almost a year. If you lose your key, tough luck. Your car is a large paper weight. Mercedes doesnt give a hoot. What moron is in charge of this at Mercedes? Whoever it is, they could care less about their loyal customers and should be fired immediately. I think Ill sell both cars and buy something else. Mercedes has lost me as a customer.

The car is 2010, it rides like a full size car. Controls are very convenient for access. It has the bi-turbo 3 liter which has more than ample horse power for a sports vehicle with a much larger motor. Repairs are few I the three years I have had this vehicle. Traction in the snow is unbelievable. This car is just a pleasure to drive year round, fuel economy is great.

02/28/2015- Vehicle purchased from ** at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair. Note - Vehicle states intermittently Vehicle Not in Park, Vehicle May Rollaway. 03/02/2015- Vehicle was taken to Mercedes Benz Greenway for detail service and given required accessories. Refund check was still not available as previously stated by **. 03/10/2015- Given Mercedes Benz Financial Contact Information. 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service. 05/03/2015- Sent text to **, Its **. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!05/04/2015- Resent Text message to **. No response from 05/03/2015. 05/04/2015- **, responded, Morning, I just checked and my accts payable said your check was mailed last week. No check received. Note: Vehicle Braked unnecessarily on intersection which could have caused an accident. 05/06/2015- Car Serviced at Mercedes Benz Sugarland for PreSafe Limited Warning Limited Warning light on and console replaced. (Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get console replaced.) Note: Traction Light Intermittently comes on. 05/08/2015- Vehicle picked up from Mercedes Benz Sugarland from service department. 05/08/2015- Left ** Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to **, Pre-Owned Sales. ** stated that he would convey information to finance with no call back. 05/09/2015- BBB complaint # ** filed against Mercedes Benz Greenway. I was promised that I would not be charged $139,00, Nitro Tire Charge for my new vehicle purchase on 02/28/2015. I was originally informed by my salesman that if the check wasnt ready within the week that, he would have it ready when I pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On May 08,2015 I contacted left Finance Manager ** several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the **, Manager of Pre-Owned. ** stated that he would convey the message to finance with no call back on 05/08/2015. And it goes on and on and on so I am now asking for the assistance of the BBB.05/26/2015- Contacted Towing company via Mercedes Benz Roadside Assistance per ** and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. (Vehicle stated Service Required, Do Not Shift Gears.) 05/26/2015- Left voicemail for ** that vehicle was picked up and towed. 05/27/2015- ** called stating that vehicle has not arrived. 05/27/2015- Left voicemail for ** and contacted Towing company per **s voicemail that vehicle has not arrived. 05/28/2015- **called and stated for me to contact Roadside assistance for location. 05/28/2015- Contacted Roadside Assistance and they would not release location to me without a Police Report. 05/28/2015- E-mailed sent to ** & E-mailed sent to ** stating I have contacted several team members as well as members of management and I have one issue that that I have unresolved. I am hoping that you can assist me. Please call me at **. No Returned E-mail or call back. 05/28/2015- **from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received. 05/28/2015- Called ** and left voicemail for a call back. 05/29/2015- Spoke to **, Customer Assistance Center regarding complaint survey submitted. 05/29/2015- ** returned my phone call. I informed him that I had filed a complaint to the Better Business Bureau and contacted Mercedes Benz, USA regarding the overcharge in addition, to the, poor Customer Service Experience.05/29/2015- Contacted ** at Mercedes Benz Sugarland and was given a Loaner. 05/29/2015- Messaged Received from Mercedes Benz Greenway via Better Business Bureau. 06/01/2015- E-mailed and left a voicemail for ** at Mercedes Benz, Customer Assistance Center. 06/01/2015- ** called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners. 06/02/2015- Left voicemail for **. 06/02/2015- ** returned my phone call. Informed ** that ** stated due to water damage that I needed to return the rental. I had never been informed of this as this had been my 3rd Mercedes Benz. Requested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz. 06/02/2015- Left message for ** to discuss Loaner.06/02/2015- Left several voicemails for **. No returned phone call. 06/02/2015- ** followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/2015. Informed ** per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased 2015 ML350- White; vehicle back. She stated that she would make a note. I told her to make a note of the Poor Customer Service including all that has transpired as well. 06/02/2015- ** returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from Germany. Upon arriving was too busy for me as he was taking his son to WWF Event. I was able to convey with ** to speak with ** at Mercedes, USA, as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues. My vehicle was driven up to me to take as I was confused if it had water damage then why No Service Message Indicated on Vehicle Panel either. 06/03/2015- no call from supervisor from conversation with ** on 06/02/2015. 06/04/2015- Per ** Mercedes Benz finance need to Finance information to contact dealer for cancelation of extended warranty. 06/04/2015- Left message for Finance manager ** regarding cancelling all extended warranty, no call back. 06/04/2015- Spoke to ** and gave cancelation information, was informed that she would convey information to **.06/04/2015- Requested Cancelation from **, Finance. Informed him that I wanted to cancel any and all extended warranties. I issued him my fax number and said he would fax cancellation forms for me to sign. **, never faxed the documents as stated. 06/09/2015- Complaint Letter added to, BBB complaint # **. 06/09/2015- BBB Complaint #** filed against Mercedes Benz financial. 06/10/2015- Complaint #** filed with, Consumer Financial Protection Bureau. 06/10/2015- Received Mercedes Benz Check for $147.68. 06/11/2015, ** Regional Case Manager with Mercedes Benz called and left message stating that he received my complaint via the BBB. Following up: 1-800-367-6372 ext:**.06/11/2015- called ** and left voicemail, no call back. 06/11/2015- Filed complaint with Texas Attorney General. 06/12/2015- Spoke with ** from Mercedes Benz, awaiting follow-up. 06/13/2015- Filed Complaint with Consumer Affairs. I have suffered from from Mental Anguish and unnecessary stress, per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz Sugarland. I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.

I have purchased a 2006 Mercedes-Benz ML350. I have been a Mercedes owner for over 30 years and bought this ML350 to last me for the rest of my life, with the expectations of receiving quality and service.Instead, with 37,000 miles, I have incurred thousands of dollars in repaired services. This could not possibly be represented as the German engineering. I feel that as a consumer, a victim of total misrepresentation.I would expect Mercedes-Benz to stand by their product. At this point, I believe getting rid of this vehicle and purchasing, and finding myself a more reliable and upstanding company to buy myself a new car from.

Spent over $50,000.00 on this SUV (2017 Mercedes GLC300), for the last year I have been trying to get Customer Service to help me with the Send2Benz feature in the Mercedes Me app. After spending countless hours on the phone with them, a representative told me the particular unit installed in my vehicle isnt compatible with Send2Benz, apparently they used 2 different brands of Navigation in the GLCs and the one in my SUV isnt compatible. I have complain to the Concierge and she didnt seem to care, told me there was nothing she could do and I just have to manually type in the address. I also emailed and called the General Manager Edoardo ** and he will not return my messages. I think they need to replace my unit with one that works correctly.

I purchased a 2010 C300 less than a year ago with only 25,000 miles on it. Ten months later, I am told that my car needs a new transmission and would cost about $10,000 to replace it. I only placed about 8,000 miles on the car and was told that my car was out of warranty. I adhered to all of the maintenance requirements and had my car serviced at all due dates. The car dealership told me that I should contact Mercedes Benz to ask for assistance because this was highly unusual. After calling Mercedes and pleading my case, I was told that the only thing they would do is offer me 10% off repairs or $1,000 towards the cost of a new Mercedes. I continued to plead and wrote letters to the top officials and never received any help or assistance. To make matters worst, I prepared myself to order the transmission and have it installed only to find out that the transmission is on back order. Mercedes Benz told me that it could take up to a year to have a transmission available. This is coming from the MB manufacturer that makes the cars and they dont have a transmission available. Now, my car sits in a garage unable to move while I still make the monthly payments. Buyers should be aware. This company does not provide customer assistance or service. I will never buy another MB.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

I have had numerous problems in my 4 year old ML 500 with the Airmatic suspension which I think is an untested, failed technology. As a result I have spent several thousand dollars replacing the suspension despite the fact that I never go off-roading with this car and also drive carefully to avoid the delicate suspension breaking down. My previous complaints to Daimler as well as their Middle East dealer have had NO RESPONSE! That suggests that not only is the car bad but also the support offered by the vendor is non-existent. I cannot see any reason to buy a new Mercedes especially when there are much better German cars available out there.

I purchased a 2015 CLS 400 4MATIC with less than 7500 miles. After driving the vehicle for a week, I noticed a small grill for the dash temperature sensor missing. I took it to MB of Boston in Somerville, MA. I trusted that would be cover under factory warranty because I purchased this vehicle with an obvious factory defect, the dealership declined the warranty repair, instead quoted me $1200 to replaced the small vent on the dash without no explanation, the dealership make no effort to remedy the problem to ensure customer satisfaction. I was heartbroken to be told that it would not. I reached out to MBUSA customer relations, I was told a number of time theyre going to call the dealership to work it out with them and get back to me. Since then Ive been trying to reach MBUSA no one from the dealership or MBUSA has contacted me or made any attempt to remedy this situation.

I have a 1998 ml 320. I bought it used and in three years I have made three keys and now I need another key for my car but the dealer is telling me I can no longer get another key because I have ran out keys. I need to pay about $ 4.000.00 to replace the system. That kind of money I dont have. Please is there anybody out there who has gone through this kind of problem and how did you resolve it please contact me **. Thanks and God bless.

I buy a GL 450 2013. I was happy until 12,000 miles the car began to vibrate rudder. I went to guarantee and the rotors were damaged and they change. They said the warranty did not cover. Well.. they change!! Now I have 38,000 and again were damaged. It is impossible that every 15000 miles the rotors are damaged, and I have to pay $ 2,000 without the brake pads. I am upset because I had Ford, Cadillac, and Dodge, and had never seen anything like that. If someone with the same problem I would like to know.

I was having some warranty work on my SL63 AMG at Five Star in Florence SC. The spoiler on my car needed replacing. While removing the spoiler, by someone with NO prior experience, he ripped through the fiberglass and destroyed my trunk. Five Star called me and explain the situation. They offered me 2 solutions,1 replace with new lid or 2 patch and paint. Considering the caliber of car we are talking about I chose the new lid. Once Five Star realized that Mercedes-Benz would not pay for their mistake they refused to replace it and returned to me a patched trunk lid.

Took the car for a thorough checkup prior to the factory warranty expiration. This car has only 25,000 miles. Service agent said car checked out fine. She did some minor work. To my dismay 4 months later there is an oxygen sensor issue and the engine light is on indicating either sensor or a computer panel issue which could cost thousands. The service agent Lorena was extremely rude and even told me why dont I have my friend who tested this and found out, fix my car since its out of warranty. This is unbecoming of Mercedes Benz and she should not be working there period.

Horrible service by Mercedes Benz USA and Auto Nation - Car turbo/engine seized according to service department. Maintenance receipts were provided. Car only had 17k miles on it. 2016. They would not warranty the engine even though records were provided. Left me without a car and expected me to pay for it out of pockets over $8000. The car was drivable when I brought it to the shop, was there 3 weeks then they said engine stopped. Sounds more like whatever they tried to repair they caused more damage and Mercedes-Benz USA no warranty.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

I was a long time Cadillac man before the Escalades jumped over $75,000. I refused to compromise the quality of my ride comfort on a truck/SUV. I started with the GLC350, then on to the GLE350. This past year we went to the GLS450 and could not be happier. Mercedes of Tampa was a great help in understanding my needs and we were out the door in about an hour. TIME WELL SPENT.

They last for years and perform better than other automobiles. If you are looking for an automobile that will last and perform for years, have incredible service and has timeless styling then look to the Mercedes! You can literally drive up to 200,000+ and the auto will still handle well, look good and offer a smooth ride. Mercedes offers a variety of models and price options and top-of-line service and maintenance.

I have a 2007 Mercedes Benz S550 with 25k miles, and had to spend $6000 for a Remanufactured Transmission at Mercedes Benz of Scottsdale, Arizona. I called Mercedes Benz Corporation and a case manager by the name of Valerie told me that because I dont have any warranty from Mercedes Benz, I am on my own and kick rocks, they dont have to pay for the transmission. What type of company sells a product and when the product fails, they dont want any part of it. Please I need an attorney to help me deal with this issue. You tell me a vehicle that costs $100k to make needs a new transmission after 25k miles driven. Are you kidding me? Mercedes Benz has a lot of people in my situation. Can the Us Attorney General does her job? Can you please investigate Mercedes Benz and find out why they cost American Citizens so much money after buying their fake beauty cars....

GL 350 CDI 4matic - I was driving, when I started smelling something burning in the car. Smoke fumes were emanating from somewhere under the drivers side of the dashboard under the steering wheel. I stopped the car and immediately switched off the ignition. The car was then towed away to the nearest Mercedes Benz centre. Does anyone know what the problem is?

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

Mercerdes 2012 GL450 - I had to replace the Continental Tires with less than 24,000. I found out the MFG doesnt even have a tread warranty for these tires. These are the cheapest tires available for this vehicle. Mercedes put my family in danger with these garbage tires and I will never purchases another Mercedes again. I have never in 31 years of driving have I had to replace tires that were totally shot with 24,000 miles on them. The dealership and corp said this is normal tread life!!!! We have always had Lexus in the past and Mercedes is not even close to the quality. Dont buy a Mercedes with these junk tires on them if you like your family.

It has been a very reliable auto. I have always like this model. Its a sedan and I love sedans. I bought it used at a good price. It drives very smooth and has good gas mileage. It is roomy too. The controls are easy to use as well. I like the color and the low maintenance needed for the car. Very dependable, great for road trips. A friend hit a deer. The damage was severe and it kept on running. The only downfall to this car is the cost of parts and maintenance. The repair always recommend only using Mercedes parts from the manufacturer and there is a great difference in cost compared to some of other vehicles. Finding used parts is hard and cost more. Even the oil change cost more than other vehicles.

Moved my Mercedes A160 auto to wash it. Washed it, got back in car and it wouldnt start. Ignition key turned but the starter motor was inoperative. Breakdown- took it to main Mercedes dealer for repair under warranty. After a working on the car over the weekend and most of Monday, service manager decided there was a fuse missing.If there was a fuse missing, why did it take Mercedes trained mechanics all weekend (managers words not mine) and most of the following day, to locate a missing fuse, when the fuse panel is staring you in the face underneath the drivers side carpet. Charged me £171. Complete rip off. Will never entertain Mercedes again.

Unfortunately I cannot repeat my exact sentences since my complaint had to be inserted to a form provided by Mercedes Benz. My complaints were about rear bumper parking sensors and seats. I have not heard anything from the Mercedes Benz up until today and I have not received any acknowledgment that my complaint was received and would be duly addressed in due time. That is a real shame for a world leading automotive company.

I have a 2007 ML 350 which I had purchased new. The car now has 117,000 miles on the odometer. For the past seven years it has been a great vehicle and the only problem I had was with a window lift on the passenger side. There were always little things like light bulbs, but nothing that was mechanical and needed fixing until this past week.The check engine light came on and when I brought the car in it was diagnosed to be a relay for the fuel injection system. A reasonable $211 fix. The next day the light came on again. Brought the car in again and it was diagnosed that there was a blockage in the air pump system for the admissions. I was quoted a $5,600 repair job. They have to tear the engine down to find the blockage.I was told by my service advisor that this shows up at about 115-120,000 miles. It is caused by carbon build-up. I maintain my car as per factory specs so it is not a lack of maintenance that caused this. In my estimation there may be a design flaw in the emissions system. Since the car is out of warranty the dealer cannot do anything for me to correct this. When I contacted Mercedes they said that because of the age of the car and the mileage they cannot or wont do anything for me. They wont even split the bill with me. However, they would give a $3,000 incentive to buy a new car. In the the meantime, my car has been rendered worthless. I cannot trade the car nor sell it with the check engine light lit up. I am at a loss on where to go from here. Any ideas?

I leased brand new GLC300C 2017 on Dec 2016. While driving on the highway at 65m/h the vehicle slowed down on its own and lost throttle. Many warning messages started to pop-up on my command center screen (Check engine, collision prevention assist plus inoperative and peeps). I was not able to bring the speed back up no matter what I did. I pulled over to the side called the road assistance. I managed to make it to the dealership at 25m/h speed. After multiple visits to the dealer workshop they fixed loosing throttle problem. After few weeks I have the check engine light. I went back to the dealer more than once. They fixed the check engine light. Recently I have the (Collision prevention assist plus inoperative) message all the time. I confirmed with this message that the automatic stop to prevent collision doesnt work. Went to the dealership they said there is no fix to this problem. Did anyone has the same issue with your car similar to mine?

Second time in 1 year 2 tires blew out on the road in NYC. Paid first time for 2 tires because was told the wheel alignment was the cause of the bubbles on the tires. In fact the tires were defective and the car was at all times maintained on schedule by the dealer (2013 model S550). They wanted to charge for the tire replacement second time and charge for the wheel alignment - again the dealer maintains the car. My conclusion is that the tires are defective or not suited for driving in the city. This is the last time I will buy a Mercedes - poor quality, poor overpriced service...

I have a perfectly maintained 2012 S350 Diesel. The navigation is so poor, my iPhone works far better. In order to get the improved navigation disk, I must pay $300 for the update disk and another $250 for a security number to unlock the update disk I bought. I already paid for a navigation system when I bought the car. Now these greedy Germans want $250 just to unlock the disk they sold me. I could buy a new iPhone for what they gouge customers. Im done. Never again will I own a Mercedes-Benz.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

I bought 2006 ml350 suv. After 8000ml check engine lights. 50.000ml transm problem two time after then engine balance shaft problem. Problem never end until now. Repair cost to me about 18.000.00.

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on. He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I dont know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I dont know if they fixed the whole problem.

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”Updated on 10/16/2021: I returned a call from Fletcher Jones from California. They were concerned about the review I wrote on this site. The details, facts and SAFETY CONCERN were once again ignored. This conversation when I spoke I was cut off, when I raised my voice I was threatened the call would end. I was to shut up and listen. Then the 2 yrs, not 1 yr I apologized to her and attempted, case in point, rear brakes never went out. Cut off! I attempted to explain how 2 yrs ago I was to accept what had happened by Fletcher Jones, the only reason I brought back up why was the rear brakes never gave out. But I was cut off. My advice: Do not question Fletcher Jones or Mercedes Benz. If you are not willing to accept their shut up and take it. My intelligence belittled, I was blamed, I have been blacklisted. Trust me, its not worth it.Original Review: I took my car to be serviced to Fletcher Jones Mercedes Las Vegas. It’s a 1000 miles round trip. The service advisor called me and told me my front brakes and rotors were so bad. If I did not authorize the work to be done the only way my car would leave there would be on a trailer. And rear brakes were all most gone. I was taken by surprise, shocked! A short time before making the trip FIRESTONE had inspected my car (I buy my tires from them) and they said down the road front brakes and and rotors would need changed out. But no service light on dash no squeaking or pulsating while braking, But being taken by surprise I authorized the work to be done.When I arrived back from Las Vegas I took my car to FIRESTONE. I informed them of my experience at the Mercedes service. They asked when did the brake light come on the dash. I said it never did. They asked about any squeaking, pulsating. I replied that did not occur. They inspected the rear brakes and said the rear brakes are fine. I contacted Fletcher Jones and they refused to do anything. I was upset to be cheated but I let it go.Well over a year later now! My rear brakes are still fine. So I wanted justice for being lied to and cheated out of $1400 (apx). I contacted Fletcher Jones and they offered nothing except they wanted my business back. Whatever right? So I had a garage where I live who supposedly services Mercedes to just change the oil. Well that was a joke. It took over an hour for them to find Mercedes do not take normal oil. Anyways got the oil changed. I called Fletcher Jones and said ok you can check to see if they changed the oil correctly. She agreed. But would not offer to do it for free. I later declined. I just can’t go back where I was cheated and lied to.So I reached out to Mercedes I explained in detail what happened. Debbie from Mercedes responded that Mercedes technicians know what they are doing. And basically that’s that. She obviously did not read the message but I responded about his I was obviously cheated by fact and detail representing my case. Not a response. Being ignored I wrote a few more messages only to be yet ignored. I go to write a review on the official Mercedes Benz site and they rejected my review so on the same official Mercedes Benz site I went to like a live chat and the Mercedes Benz on the official site. Told me that I was not on the official site I sent her screenshots and reminded her that we are messaging on the official Mercedes Benz site. She refused to say anything except call customer service. So attempting that and reaching out to Debbie w/ Mercedes Benz I am not able to talk to anyone or receive any messages.I called fletcher Jones and the voice mail box of the manager is full. I called the service dept and after a a long duration of the phone ringing finally I received the voicemail of the service advisor who cheated me out of my time and money. I hung up like she’s really going to help. In short I have been blacklisted from Mercedes Benz as well as Fletcher Jones Mercedes Benz for not accepting their policy and cheating me.

Bought a new 2014 Cla 250. We have 32000 mile. The run flat tires blow out at any time and theres no spare, you have to tow it. We have gone through the original plus three more tire repair. A rim cannot handle any potholes and going through my second overprice windshield to get a alignment. You have take it back to the dealership. About ready to get rid of it.

I purchased a new E-320, brand new, fully loaded. Hand washed from day one to this day. Driven only 14 miles/day! It has only 40k miles. I babied this vehicle and it is in mint condition. Looks like a museum piece! At around 30k miles the leather sit seams came apart! (???) Note that I have the massage package so you would expect a top quality leather. Dealer did me a favor and replaced it. Later I found out that MB *knew* about the upholsterys low quality they used.Now, at 40k miles the left side of the driver seat is peeling off!! Went to the dealer - horrible dealer btw - (MB of Nanuet RT 304 Nanuet, NY) and the service manager, without even looking at it said, Oh! Wear and tear not covered, sorry. Are you kidding me??? 40k miles? I weight 180 pounds, tall and slim. My neighbor has a BMW with over 80k miles, he weights probably 350 pounds and the seat look like new! Do yourself a favor. MB has the reputation but the quality parts they use - at least the leather - is horrible. Never ever again!! And also stay away form that horrible dealer. I plan to put a sign in my vehicle and drive around with a picture of the peeling leather and the name of the dealer who refuses to take care of it. That, based on the mint condition of the vehicle most likely will raise eyebrows. Shame on you Mercedes Benz!

I recently purchased a SLK280 and have now found that it has a serious and well known engine fault. This was from EMS warning light and fault codes 1200 & 1208 which is for faulty balance shaft. I now understand that this is a well known fault of worn teeth due to material. I am now faced with a 5000 repair bill to repair this. The car is 2007 and has only done 22,000 miles! I have been told that Mercedes are not prepared to offer any contribution to this cost. This is my first Mercedes and one of the reasons I chose it was the perceived Mercedes quality and reliability. I am really disappointed to find a Mercedes engine falling apart after only 22,000 miles.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

My E500 4Matic car does not run and the MB dealership wants me to pay 7500$ for a temporary fix. When I purchased it NEW it immediately went bad... I have paid over 12,000$ for the same issues and now I find out there was a class action suit against MB.. What I have been trying to get here in Florida is an attorney to start one.

I bought my 2010 E550 only 5 months ago with less than 23K miles. Since I have the car, I have been not less than 6 times in the dealer shop for repairs. Today, I had to call the road service as the car didnt turn on at all, I have been told by the gentleman that showed up that there is an electric element killing the battery and I have to bring the car for service again. The first 6 times I have been in the shop is because the volume in the media system stops working, I turn on the car and randomly the volume on the radio would turn on. If the volume doesnt come, I will have no Bluetooth system, no volume on the navigation system, any music, etc. They have changed the radio, the amplifiers, the Sat. unit, but still the problem is there. I am probably too fuzzy to want to have music while I am driving my beautiful car and I also want to have the navigation system to give me instructions when I need guidance.The problem is not just the non-existing volume on the media system once in a while; the real hazard here is that when the volume comes back randomly, it does so at the loudest possible. This is a very serious problem because that very loud volume may scare you while you are driving. It can really cause an accident. I have been told that the problem is the BlackBerry attached to the Bluetooth system but I no longer have the BlackBerry with me and the problem is still present. I believe there is another problem in the car and they cant figure it out. I would like to know if anybody else is having such a problem while driving an E-Series or is it just my moody car. I think if they cant fix the problem, they should get the cars out of the road. It is a very serious problem.

I have a 2 year old, C class AMG, still under MB warrantry. When bought from a non franchised MB dealer which had 4,500 on the clock when bought - It now has 7,800 on the clock. In that time the front discs have been changed once at 6,000 miles and are now due for change again. With a different issue. For the first week or two, the brakes were perfect. Then I could feel the brake pedal was pulsing. After a new set of MB discs. Current issue with these, is horrendous vibration on the car all over the car at minimum braking. (Anything above 20mph). Hard braking, the vibration disappears until you start easing off on the brakes. Or, you get below 20mph.3 weeks ago, it was booked into, first MB (Solihull) dealership, on latest discs changed at 5,500 roughly and car was showing 7,000. Lucas over the phone called me and said front discs are warped. Told him not correct (or words to that effect.) Cant be, its had new MB discs. He told me. In which case take it back to the (non) franchise dealer you bought it from and get them to repair it... which I was not happy with it the slightest. So, I talked to the manager of the dealership and he pacified me by saying, its a known issue, when bolting the wheels up to the hub (Basically fed me **, it turns out).So, two weeks ago, took it to an independent garage. After telling them the issues. They said instead of just slapping new discs on. They would check everything. So, they clocked the wheels to the hub. Both fronts running true. Then clocked the front hubs. Drivers side was running out 0.005 though. Passenger side was running bang on. (So, MB Solihull were wrong, and were effectively going to fit new discs to a hub that was out?)At that point Id decided never to use MB Solihull again. Due to Lucas telling me to take the car back to the dealers Id bought it from over the phone and an incorrect fault diagnosis. I think they were more interested in carrying out the software update to the powertrain module, than sorting out the issue I had with the brakes (Probably never even took the wheels off. Just drove the car. Experienced the vibration and fed me, what is in the customers handbook). Lucas said he would e-mail me the report. Needless to say, that never happened. Yesterday the non-franchised dealers I bought it from, had it booked it into 2nd different MB (Coventry) garage. I though to cure the problem. The dealer told MB Coventry, everything wed learned from the independent garage.I phoned MB Coventry at 2.30pm and was eventually told that theyd found the problem. It was rust on the hub and you have a broken bearing. So youve cured the problem? No. Weve not been told to cure it. And started to talk about corrosion on the mating faces. etc. Straight out of your How to get out of sorting a known issue handbook. (I was not polite, as by then Id realised that I would be driving this heap of scrap on the motorway for another week).Got off the phone and phoned up the garage who stripped the car down last week. They said no signs of rust on the hub. Then phoned the dealer and apparently MB had quoted for Two hubs. Even though one hub was running true... not sure what else they quoted for. Just knew they were trying to rip me off. I then went to the Coventry branch to pick the car up and discuss with the manager, the issues I have. He shows me pics of the hub and shows pics of the broken bearing. So, incredulously I say to him, youve stripped a car down and put it back together again with a broken front hub bearing, and are going to hand that car over to me? (Basically called him a liar as I didnt believe the hub he was showing me, was mine (Even if it was. The implications of giving a car back to a customer with a fault such as that, doesnt bear thinking about).He talked to me, out by the car and went all over the wheels looking for any signs of bangs or refurbishment, even suggested the wheels werent the originals... While he was doing this, I noticed that the outside areas of the wheels, were still covered in brake dust. So, voiced my doubts that theyd even taken the wheels off, at all. He persuaded me they had, as the wheel nut areas you could see no brake dust. Which brings me to the question that if MBs wheels/hubs, etc. are so critical on their mating faces that they need to be spotlessly clean. Surely the very first thing MB should do, before removing the wheels, is to remove any brake dust on the outside? So, when bolting up the wheels, Your not compounding the problem?(The car is vibrating all over the place. A bit more brake dust isnt going to make that much difference). The manager also blamed refurbished wheels? Everything basically that was not covered, by the MB manufacturing warranty. I then said, there is no way I would ever, take a car of mine to MB for anything and I wouldnt trust their mechanics to put my great grand daughters Lego together if their latest diagnosis on my car is to be believed. I will never buy an MB again, as they obviously have a serious design defect, that needs addressing, if the brake discs are that fragile. Manager agreed by looking sheepish, if that makes sense.My perception of MB is that they like scaring people into throwing their money away. Total whitewash with respect to my customers complaint. Obviously couldnt give a damn about their (ex) customers. More interested in trying to screw as much money out of gullible customers as they can. Clearly a good business model. But one ex-customer isnt going to make a difference.

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

2012 ML350 blue tech 38000 miles. Clicking noise sounding like a valve tap (non-mechanical description) but traced to the high pressure fuel pump. Selling dealer replaced the pump, noise disappeared for a month or so and has returned again. On visit to other than selling dealer, shop foreman listened to the vehicle and said he hears this noise all the time and dismissed it as a common occurrence. Find it rather surprising the MB hasnt come up for a fix for this very annoying noise. Any other solutions out there?

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.Why would Mercedes place a computer for the car under the passenger seat without at least making it a little water resistant? In rainy days people are constantly getting in the car with wet feet. When you have kids its not uncommon for things to get spilled on the floor. For such a thing to cause the brains of the car to malfunction is simply poor design. It makes me question other design components from this manufacturer. Not well thought out!

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

My wife recently exited our C300 MB to come back into our home. She came back to the car only to find it had driven off down our hill, thru our brick pony wall and finally thru our neighbors boulder ditch. 7 weeks later, the insurance company totaled the car. In the meantime we have been complaining numerous times to MB head office over the fact that the car has always exhibited a safety feature in which it shifts into park automatically whenever, and every time, the door is opened. The one time we needed it to, it didnt. Failed completely and now we have lost our car. What really is disappointing is the fact that MB USA has completely ignored this and frankly if this safety feature doesnt perform, then the next time the car runs away on someone, the results could be more tragic than it was this time. Shame shame shame on MB for caring so little to even address this with us.

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

I purchased a brand new Mercedes Benz E350 4MATIC Sport from Fort Washington Mercedes in PA. My son and I took delivery of the car and as we were going home we heard a loud burst and the tire pressure monitor indicated malfunctioning rear right tire. The rear tire blew out at 40 miles odometer reading. The part that worried me the most was I lost control of the vehicle when it happened and was on the verge of hitting a car on the right lane. The emergency service in the car did not work. I had to call my insurance company for roadside assistance. It took them more than an hour to come and replace with a spare tire. There are numerous reports about E350 tire blowouts but I did not take them seriously and purchased E350 but I do not feel safe with this vehicle anymore. Im under constant worry of tire blowout and accident. I paid lot of money for this car and also purchased stress and fear. Note that tire blowout at high speed can cause serious accident and you never know when the blowout would occur. Im not sure what options I have but Im going to talk to the dealer. This car can put you in harms way. I realize now how serious the tire blowout problem is. Please be careful if you intend to buy this car.

GL450 2011, white & tan leather: I purchased this car one year ago from North Olmsted in Ohio. It has many upgrades, like leather, woods, steering wheel, unlock handles, running boards, hitch, upgraded rims and tires, BUT no rear heat controls...etc. Lets start here: When It was delivered to my home, the engine was running really hard, sounding like a1980 diesel gone bad. I took it in and they said it was fine & was suppose to sound that way, & will be driving it back to me tomorrow. The next day another service manager was working & calked me saying I was having engine problems, & did I know that?... I said yes thats why its there. Subsequently the engine was completely replace due to the cylinder walls being scorched. Wow!! Good thing the other manager was off that day! Oh and I need to mention too, when the dealership delivered it the first day, they tried to pull a fast one on me! They took my rims and tires off, gave them to another customer, & didnt ask or tell me. I called them out on it, and their excuse was it will ride better for you, lol! They replaced them again but with old rims and somewhat new tires! Whatever.Now with the heat issue; It does have the two fans. However they will only blow when the front passenger has it set at 72 or lower Im told. Ok, then why arent they working but 10% of the time. It doesnt take a rocket scientist to operate this car. So they said the fans were disconnected by the previous owner.? What? Ok. So then they said again about the front passenger needing to have their temp set at 72 or lower for them to operate....Nope...Sorry, no they dont work properly. I have a severely disabled child whom cannot tell me if hes cold or hot or not, and the rear heat that barely blows under the seat hardly works, & gets blocked if anything falls on the floor. Kids drop things.Now Im trying out the mbrace security system. Its not compatible to my car due to the model & the electronic programming done by the dealer, I was told by the technical mbrace operated. She said take it in at no charge & dont take it home until they fix it. Most likely Ill be taking home not fixed, after how Ive been treated with issues thus far. If you dont buy new, then scat! Telling me to trade for a new one every time! Is there any after market equipment that I can add to this issue not being fixed by the dealer? I realize this will ruin my warranty, but this is a significant issue that needs fixed one way or another. Please give me any advice you may have.

Faulty balance shaft - I purchased a new 2006 350E Mercedes in 2005. On my first trip out of town, the check engine light came on. Called MB, said it was gas cap. Light comes on but goes off. Had checked several e shaft problem. The total cost ranges from $6,000 to $8,000. After researching this problem, it appears the MB has known about this problem for several years. What are they going to do?

I recently bought Mercedes 2018 GLC SUV and really liked the car and upgraded the speakers to Burmester. Thought it would give me a good feel in the car with the music but I am totally disappointed with the audio system and I would rate 1 STAR for the speakers and 4 STAR for the car.

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

I bought a used 2012 C300 MB from a dealer with 24,600 miles. The vehicle has 4 years 50000 miles warranty. The ac on the car stop working no cold air. I took the vehicle to MB South Orlando to repair the ac. The vehicle was involved in an accident on the left front fender and was repaired and they leave out some missing weather strip rubber when the repair was completed. The car had 29,300 miles and still under warranty when I took it to this money hungry dealer. The service technician said the warranty on the vehicle will not cover the repair due to missing parts under the hood that has nothing to do with the AC and I have to pay for 3 hours labor at $150/hr to diagnose what is the reason for no cool air.I took the vehicle to my local mechanic shop and in less than 5 minutes he found out the condenser was bad. I had him replaced it for a cost of $497.00, just a few more than the cost for a so called certified technician to find out what was wrong in the first place at the dealer. I contacted MBUSA and the fool I spoke to also resonating the same sentiments the service adviser at the dealer told me. So I said to him if I buy a car at the dealer upon driving it out to the road the car was hit that means the warranty is void? He said no, so I was very confused with this fool as well. I have 5 vehicles and all warranty job done on them I did not had to pay a penny to have the repairs done at the dealers. Both MB South Orlando and MS USA are all thieves. I told the person at MB USA the way warranty works is you take the vehicle in to a dealer, they find the problem, the warranty dept. is contacted and they pay the dealership for the repair cost.This ** about diagnostic cost is all a scam. All you MB lovers out there beware, do not buy cars from this dealership and do not buy Mercedes Benz vehicle. They are overpriced, the dealers and corporate office provides the WORST customer service ever and all you are left with is the bill to pay. In short they suck. If I had purchased a used vehicle from MBSO with warranty on it I assumed they would have fixed it. I guess they were not happy I bought the car from other dealer. This is the last MB I will ever own.

My GL350, 65k mileages has a problem with check engine after I brought my car to the dealership for service B... Every time when I bring my car for service B, it cost over thousand dollars for services. They told me there is an oil leak with my engine and estimated over $6500 for repair. I dont know why the Mercedes car engine is not really good like its brand name and they did not warranty for that... Too bad.

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

I have owned and leased multiple vehicles with Mercedes for years; one, which is under warranty, is the subject of this complaint. The moonroof opened, and never closed; because it is still under warranty, I took it to our nearest Mercedes dealership for repairs. This was in November of 2020. Now in March of 2021, my vehicle sits, abandoned and without repairs in the same dealership. I’m being informed there is no E.T.A. for the PRODUCTION of the required part that has failed on the moonroof mechanism. To make matters worse, they can’t even force the door shut so that the interior of my vehicle isn’t subjected to the elements, or for me to be able to drive it until the part arrives.We were given the customer service contact information for Mercedes Customer Service, and have come to find that they have absolutely no interest in aiding us in this issue. We were assigned to the Executive Referral Manager, Melicie. She took our information, informed us that she would be making a case file for us, and would attempt to find us options or some sort of resolution. Then, that was it; it’s been over two weeks and haven’t heard back from her; she will not return our phone calls, and when other representatives answer and make a friendly comment about “oh she’s in today”, after that they are unable to locate her or get her on the phone and “would we like her voicemail”. No I do not want her voicemail any more, I want my car back! I appreciate the loaner and I appreciate all that Star Motor has done for us, because they have their hands tied - but isn’t Customer Service here to Service the Customer? The loaner is not the sports SUV that I bought my wife, the car she loves but now is weary to have back because of the unavailability of parts. We continue to pay for this vehicle, we continue to pay for the full coverage insurance, we continue to wait. Is that what we’re supposed to do when we’ve been such faithful customers for so many years? Is this what thousands of dollars a month buys you? I would like a resolution, I would love a call back - I want the type of service I thought Mercedes was supposed to give their customers. Is it fair that this representative, Melicie, is laughing at us - or doesn’t want to deal with us, a Mercedes customer? Maybe an $84k car note to them is not a big deal or important, but this is years of hard work for myself and my wife.

I had just changed my BMW 320i 2008 model to the new c250 2012 on the 25th of March 2012 and after 20 days, the local dealer, GNA, offers free maintenance for this model for the new buyers. This made me very angry that I specially asked for this. I think I deserve to join this offer.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

On a recent road trip the check engine light lit up on my 2010 GLK 350. When I took the vehicle local dealer where they performed a quick test to reveal what they termed as a camshaft stretched timing chain. I had heard previously that Mercedes had been having this 350 engine problem with several models and years. I went online to discover that in fact that there have been numerous such problems with the 350 engine. My local dealer wants $2,600.00 to pull the engine and repair. Yes, the vehicle is out of warranty, but it seems to me that Mercedes knew well before the 2010 models were produced that they were having complaints about the 350 camshaft adjuster problem.

Serious safety issue on 2012 ML550: My pregnant wife, 2-year-old son and I were bounced like popcorn in the car on a highway when the air suspension failed again in 10 days after the first repair. My 2012 ML550, bought in February 2012 with 10,000 km, ran into a serious safety issue. The air suspension failed twice in just 10 days. The Airmatic suspension system leaks and failed twice within two weeks. The first time was on November 27, on a trip to the hospital with my wife to do the pregnancy test; malfunction in dash at a stop sign after 40 minutes on the highway. The rear of the car sagged and could not be raised. I barely drove it home. It was bumpy all the way while my wife was tested positive for pregnancy on the day. It was towed to the dealer. They found a leaky distribution line in the air suspension system and they claimed they fixed it on the next day. But we felt the air suspension very stiff ever since. Then 10 days later on December 10, a day before we decided to send it back to dealer for a check-up, while dining out, driving on the highway at high speed, the malfunction in dash appeared and the rear of the car sagged again! My pregnant wife and 2-year-old son and I were bounced like popcorn on the flat bed in the car and barely drove it home. We had it towed to dealer soon after. There were more problems with the air suspension this time: replaced valve, relay, and now the compressor needed to be replaced also and had to be ordered from Germany. The car is disabled at the dealership at the time of this writing.The car is unsafe to drive now. It is less than a year and with only 10,000 km on it. I demand the full money back including HST from the manufacture because the manufacture has refused to replace me with a new car at no cost.

I purchased a Benz E250 Coupe 2 Door in 2010 straight from the dealership. The vehicle was hardly used and is mostly driven by a driver and no passengers and has only been driven less that 30,000km. Last year the front passenger seat, when you try to adjust the seat forward or backward only one side moves. Therefore the seat becomes one sided. When we took it in to the dealership they said that the mechanism under the seat needs to be changed. Guess how much it costs? Close to USD5000.00. How can a prestigious vehicle such as this have a defective part that powers a seat that was hardly ever used? Inferior comes to mind. So how can I get some relief?

I purchased a Mercedes-Benz GLA 45 about 6 months ago, it has only done 2600km, the reason being the AMG has the most uncomfortable seats I have ever driven in. The rear of the seat is only 290mm wide, after drive any longer than about 30 minutes my right side of my body is in pain from the bolster pressing on my hip and leg. I have tried adjusting the seats several times to no avail. All MB Gold Coast could suggest was to buy another MB with more comfortable seats in it. Or come in so they could check the seat adjustment. After going online I find a lot of people complaining about this problem. Even 2 car reviewers commented on how bad the seats were. I do not understand why this problem has not been addressed. My only choice is to sell the car, which is a shame because everything else on the car seems fine so far.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.

I had a deal over the email with one of the salesmen but Ken ruined my deal because didnt like me negotiating on price. Super unprofessional and acting like a kid. Im sorry for this dealership putting him in charge. Btw, I got a good deal at Laguna Nigel branch

Omg. Where do I begin. I had issues maybe 20 minutes after leaving the lot, and issues ever since. Car has been in the shop every month for the mere 2 months Ive had it. Asked for refund day 1 when I had an issue, and told they have a replacement plan. Bogus. Lies. Fraud. Deceit. Car in shop 21 days this last time... 21 days. Please tell me why a CPO vehicle still well under original warranty according to miles would need a new transmission-even if youd had it a year. Two or so months and new transmission dont add up. Even the service tech who worked on it said theres no way this car could have been inspected or passed inspection. Brakes, rotors, transmission, speakers, window motor guide, blower motor, steering wheel, and a bunch of other stuff. Are you kidding me?. Two or so months and all of this? Feel free to reach out to me. The selling dealership has done absolutely nothing... nothing... they act like its a big cover up or something.

I would not drive or buy a new Mercedes ever again. There isnt enough time in the day to be in and out of the Mercedes repair shop. We just bought another Lexus and at this time selling our disappointing Gl350. After our 6 Mercedes the GL350 was the worst new suv ever. I have been in and out of the dealership 3 times this month, from oil leaks to the air suspension breaking and not being fixed properly. Mercedes would have to pay me to drive these cars. We just bought a Lexus RX last year, and LX to replace the GL. I figured out how good the Lexus was when I was in my Toyota Tundra towing 8000 lbs with 190k on the odometer, I beat it up all day long and it keeps taking any abuse I give it.This past summer at my farm it was 102 outside. I would leave the Tundra running because I don’t care. 40 min later I come back to a cool Tundra after doing some work on the farm. Getting in the cool Tundra with a duel axel trailer loaded to a max, I hit the road again. The Toyota/Lexus do everything the Mercedes cant! They keep me on the road. Toyota is Lexus and if the RX and LX are half as good as the tundra I will be satisfied and go back again.On the front end you may think you have a great car, but once you are out of the warranty Mercedes has you where they want you. The 80k I spent on my Gl is not a waste if I can help 10 people a year to not make the mistake I made. The Mercedes is a good car if you have more money than common sense and you have time to break down and spend your afternoon in the repair shop. Email me and Ill show you a stack of tow and breakdown paperwork on a car that should have never been able to be put on the road.

I bought one brand new diesel Mercedes 250 C-Class and I want to know is it standard safety feature in countries where they keep left to have a pull to left if you leave the steering wheel? I complained to them and they are always so nice that I could not complain strongly. Besides, their team convince me its wonderful. This one year my mental peace has gone and I am using antidepressants (I am a doctor) to keep my balance. I have lived in USA, UK, Australia. I know about high-end cars.Now I want your help. How to help the Germans to improve their car technology? I want to donate my car to them to improve their technology. No conditions applied. They should not feel ashamed because I am helping them so that so many other customers will be benefited.PS. First month servicing, they said alloy wheel bend is there (are they made of alloy or alumina?), and slowly, one of the tires developed one bulge. Later, 2 more. Please help me to improve the great GERMAN MERCEDES BENZ CARS. NO CONDITIONS APPLIED. I ABIDE BY MY LETTER.

My husband and I were very interested in buying a Mercedes Sprinter van but before taking the plunge we decided to rent a 2011 Sprinter. I am very glad we did because I would NOT want to own this vehicle due to MAJOR safety considerations. Also, we had a VERY poor experience with one of the service advisor of this dealership.This is our story: We were traveling through Southern Oregon and were climbing one of the steep grades of I-5 heading into Grants Pass. Suddenly, we heard a loud “pop” and the Sprinter suddenly lost power. We were in the left lane and had to quickly try to get over. We barely missed getting rear ended by a car and then a big rig. It was terrifying. We managed to get off the Interstate near Hugo, Oregon. We didn’t know it at the time but the Sprinter’s computer deliberately put the van into “limp mode”. This means that the vehicle has a fraction of the power it normally has. When we found a safe place to park, we pulled over and contacted Mercedes Emergency Roadside Assistance. They told us that it would be 2 hours before a tow arrived to take the incapacitated van and us to the M-B Dealership in Medford. We called the M-B Dealership in Medford and let them know what was happening. While we were waiting for the tow, my husband accessed information on the internet and learned that this was likely to be an issue with the Sprinters turbocharger connection to the engine. There seems to be a variety of ways that the turbocharger on this van fails. Some of these failures result in expensive maintenance issues BUT some of them make this van dangerous to drive.My husband told the M-B what he thought the issue might be with this van. Turns out that he was basically correct. We asked the Service Advisor to let us know what was happening with the repair as soon as she knew anything. Not ONCE did this Service Advisor contact us to tell us what was happening in the subsequent 2 days. We were fortunate enough to call and reach another Service Advisor who kindly told us that the problem WAS the connection between the Turbo and the Sprinter’s engine and that it would take about 4 hours to repair.I later called the Service Manager and tried to figure out if there was a reason why the Service Advisor never bothered to return our calls. Of course, the Service Manager never called me back. Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life threatening experience and the callous way the Service Advisor treated us that I would never buy a Mercedes vehicle and I will do what I can to warn anyone to stay away from the Sprinter van.

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

My Mercedes Benz C300 have been taken to several different location due to several different issues. I have complaint several different time. But, Mercedes Benz have yet to fix the issues with my car and others. The passenger seat does not move back and forth. The leather on my car seat is wearing out and changing color. My power steering suddenly stop working while I am driving. My turning mirrors light just stop working and the issues goes on and on.

Is MB serious with the ongoing Takata Airbag recall? I’ve been waiting patiently for over one year for replacement parts. They say... “The defect in your driver frontal airbag inflator on both driver and passenger frontal airbag inflation may cause the airbag to EXPLODE during airbag deployment and could result in metal fragments striking the front occupants, POSSIBLY CAUSE SERIOUS INJURY OR DEATH”. Just received a letter saying parts won’t be in until Sept 2018!!! How is this acceptable. I’m driving a death trap!!! Any suggestion on how I can address this or should I just retain an attorney?

I visited the Dealership in Tampa Bay, Florida Mercedes Benz of Tampa Bay to get a diagnostic service since the car was signaling a malfunctioning alternator. I had to pay the diagnostics fee even though I still left without them telling if the alternator was the matter or not because the sales agents asked for me to buy a set of batteries for them to be able to check if the alternator was malfunctioning. The dealer fee was 149 dollars and they gave me a discount so I had to pay for approximately 120 dollars anyways. I find it very hard to believe that a dealership cannot check on the alternator by using one of their batteries if mine were not good enough for the job, which actually I have not had any issues with. I was very displeased with this treatment. I will not recommend this dealer to anyone.

Bought a 2019 c300. Major engine problems!!! Now Mercedes is blaming me for oil getting into the coolant, which I’ve seen become a major issue with these cars. It is clearly a Mercedes problem, and will most likely result in a recall. DO NOT buy a Mercedes c300, I can guarantee these issues will be evident. Brian and Mary the service managers are liars, and refuse to even consider any point that goes against their corporate bull!!!

When you hear Mercedes you think, high end, great quality and understand expensive to repair. I received notice to replace the airbag. I went to a local Mercedes dealer for the service. In the process, I inquired about what it would cost to repair the drivers bottom seat that is ripping at the seam and what it would cost to replace the broken, Plastic passenger door sensor. I was quoted $450 dollars for 2 hours of labor to replace a sensor that pops into the socket. What a joke. Then after picking up the car from the airbag replacement, found that the driver window button, also Plastic was broken off.It was not broken when I dropped off the car. The dealership will not take responsibility. I have to say that I am really surprised that either the sensor or the window button are made as cheaply as they are. I dont understand why they would not be made of a more sturdy material given the name of the manufacturer. The lack of responsibility of the dealer for the damage they caused was definitely unexpected. If I thought, at one point, of getting a new Benz, it will not be a consideration now. Nothing like overpriced and lack of accountability. Thank You Mercedes.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

I have driven Mercedes for the past 19 years. In those 19 years I have owned 6 Mercedes. Never and I mean Never have I ever had so much problems with a car. I never leased a car, I always bought it, but this time I have a lease and this car has given me problems from day one. I have complained to no avail; they try to tellme that it is normal for the car to drive the way it does. Well guess what if that is true then I will never drive another MB again. I would rather drive a Hyundai because this car gets me car sick to drive it and not only that I am afraid to drive because I might get into a car crash because of the way it drives. They say that the turbo is making it stop and go and shake. We have a brand new Porsche and it does not do what this car does. When I am at a red light and the light turns green the car stalls. I have taken it back several times. I am tired and I believe that I should just go through the Lemon Law because no one seems to want to help. Mercedes calls me every time after I pick up my car to ask me how my experience was and I tell them but all they do is nothing except say oh Im so sorry. I am done with MB.

I had been a Mercedes Benz user for the past decade since Mercedes Benz began its operation in India. I had bought my first Benz E240 in April 2002 through Trans Cars India Pvt. Ltd. The vehicle is extraordinary and has served to my expectation. It is in a pristine condition until today. Satisfied with the vehicle and quality of service here at Chennai, I had bought another Benz in February 2007 (S350K) through Trans Cars India Pvt. Ltd. for about Rs. 82 Lakhs. It had no major or minor problems until December 2010. I had a minor problem with the front wiper controls in 07 Dec 2010. The wiper starts to behave in a funny fashion even when the vehicle is parked and locked. This posed a huge problem. Even after the service on December 2010, the wiper problem was not rectified. It was resent back to the shop on 06 Jan 2011 and subsequently for the same problem on 12 Jan, 30 May and 29 Jun. Still, even after this much attention and care, the problem exists and I was not offered a complete or even a remotely satisfactory answer for the problem. Even more, I was charged for the same unsolved problem by your people again and again.I had mailed you regarding the same but with no clear opinion except a mail for the same. Yesterday, I had to drive the vehicle as my chauffeur was absent. Unexpectedly, there was rain. The wiper did not function in spite of repeated attempts. I had to park the vehicle in the highway and could only start when the rain stopped after an hour. My question is, when my old vehicle is reliable and has no problem, why should an advance model have problem? Why am I not explained of the problems in spite of multiple inquiries and services at your authorized center? Why was the problem not rectified during the service of the vehicle? Why was there no satisfactory answers/replies about the problem from your people at Chennai? If you want more details of the receipt and fees, I shall be able to send it.This failure on the highways could have caused an accident. It is pathetic that a reputed and time-tested concern should deal with a problem in this unconcerned manner in spite of strictly adhering to schedule for maintenance. I hope that my problem will get attended here amicably.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

Rotor/breaks were changed after the car failed to stop on the highway. The car (Mercedes 2015 C300 4matic) has 2k miles. The vehicle didnt display any warning messages or lights indicating something was wrong with the car. This is the second time car has been returned to dealer. How I got here? When car was returned the first time, February 2015, the car had about 700 miles. My complain: It doesnt feel right driving the car. The worse is when I drive down in the parking garage in a deep decline as I am turning right I hear the cracking/squeaking noise. Dealer repaired exhaust; it was not mounted correctly from the factory. Also, I was told the car is new and rotor needs to be used - give the car some time.After I picked up the car, by the end of February 2015, I called and informed the service department that exhaust was not the problem. Car has the same issues. I called and followed up with the service department in several occasions, texted and even e-mailed a video of the problem to show in real time that the cracking squeaking noise has not been fixed and I as explained back then, it is getting worse. It felt driving in the wrong shift. Dealer said they will get back to me, but never did despite the fact I called several time. Car was not used March-April 2015 due to personal reasons. Early June 2015, brakes failed as I am driving on the highway @50 miles/hour. I live and drive in the city, usually about 10-30 miles/hour (rush hours).After the rotor/brake repair, I asked if this issue had to do with my prior complaints. I was told that there is nothing in the file to suggest that the cracking/squeaking noise was not fixed the first time car was returned, nor shows any calls or correspondence with the service department. I was told that I didnt complain about the brakes. I am not a mechanic, nor I pretend to be, I said to dealer. When I complained about the car, I expected the dealer to identify the problem. I even took a video as I was driving so they can see and listen to cracking squeaking sound of the car.Although dealer has replaced brake and rotor, I have not heard a word about the cracking squeaking sound. Also sometimes when I reverse the car it dials somehow SOS call center. Yes, a new 2015 C300, 2k miles, several issues including major safety concerns ones. Anyone is experiencing this issues? I am a woman, and the reason I have only purchased new cars is so I dont have to worry about things I dont understand. Instead, I feel trapped and scared. I have contacted MB-USA. Looking forward to hearing from them.

300 E Cab 2012 - When I ask command blue tooth to call name from my phone book list it only gives me the option to call only one of 3 phone numbers 1-2 or 3, intermittent problem but recurring on more than 4 different times. Also drivers seat belt does not completely retract. Also strap gets caught in door.

Ive owned 5 Mercedes over my car buying experience and I can tell you I will never buy another one. I have a ML 350 BlueTEC (diesel) that has known problems with the vehicle. I just found out on the oil leaking near the rear main seal. I called Mercedes to ask why in the world would a car with 57k miles have a problem like this when Mercedes brags about how great an engineered car they make. I have spent over a week on the problem the dealer fixed the supposed problem to break another problem. Now they want me to pay for what they broke. CROOKS WOULD BE THE WORD I WOULD USE. Ive had several Lexus and no problems. Mercedes does not stand by their name and overcharges for everything. The customer service people just lie to you, point blank. DONT BUY A MERCEDES, BUY A LEXUS. CROOK, CROOKS, AND CROOKS.

I have a problem with one of the vehicles we have bought with Mercedes and I would really appreciate assistance in solving this problem. I have bought all my Mercedes from Mercedes-Benz Angelopolis. I submitted a letter to the dealer and they told me that they have not received answer from Mercedes. To date, we have seven Mercedes vehicles and none of these had experienced problems before or had manufacturers defects except for this Class A-190. The vehicles we own are: one Class ML 350, two Classes ML 500, one Class A 190, one Class C, and one Smart.The only reason we have continued with the brand was the durability and the confidence that the vehicles gave us; it was reliable, as what I used to say. The vehicle, Class A-190, which has the problem has just 30,000.00 miles. I cannot conceive that a Mercedes has major problems with such a short mileage. I insist that the only reason Im still buying Mercedes is because of the supposed level of quality and service life of the vehicles. I hereby, request this to be reported to the plant in Germany and to repair the vehicle at no cost. Its not a Chevy, GM or a Ford; its a Mercedes. Its what the vendor say when you are paying extra money for a Mercedes, and it should last as a Mercedes. My wife almost never use this car. If this is what we expect from the brand, it is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope this will be resolved. 30,000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with them but in no way I will accept them trying to rip me off. This transmission came defective from the beginning. Four years ago, we started to buy other brands for a couple of problems we had with the service; while Ford and GM, are still a mess, at least Toyota has given us good service. Last year, we bought back with them the Class C and the Smart. A couple of days ago, we were evaluating to buy another Class ML-500, but after this, we do not know what to think. It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.I wont buy a Mercedez Again and I will suggest that everybody chose another brand.

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

When we purchased this vehicle new and picked it up the problems started. The speaker fell out of the wall while I was driving home. I fixed it before my wife gets upset about quality. We took the van to Disney and water started pouring into the van from the roof. Took it in and they fixed it and left a dirty shop towel inside the AC unit, plus dirty finger prints on the panels. Door adjustment on sliding door was not correct. Door would rattle while driving. This was repaired at dealer when oxy sensor went bad. Then the egr valve went bad. Then the AC compress clutch failed and was replaced. They made us pay the labor. AC condenser cooler totally disintegrated and fail into the parking lot in a little pile of aluminum fins. The hide lines stayed intact. This was repaired as well.Paint on the vehicle at 8000. Miles started to chip off every time a bug hit it. Now it looks bad. I used touch up to hide it. They said they would fix it and repainted it, but they never did. Now the serpentine belt and pulley and tensioner are being replaced at my cost. This cost 800 dollars, but they were supposed have fixed this with the AC compressor repair. Anyway, there is more. My van only has 38,000 miles on it. Can you believe this. Mercedes has refused to assist and we have purchased 6 vehicles from them through the years. I guess the German quality is gone and they dont care either.

I have owned several Mercedes vehicles through the years -all of the SUV size. In July 2013, I decided to downsize to the E Wagon which uses the low-profile tires. I have had nothing but bad experiences with flats and bubbles after driving the car for long periods of time. I am on my 9th tire change! Thankfully I have the tire insurance, but Ive asked Mercedes to change my tires to a better quality tire other than the continental tires they keep putting on my car and they refuse. I feel this is a safety issue, especially since I have two handicapped children that I drive around in my vehicle back and forth to school. On Friday this past week, my tire pressure suddenly went low on the driver front side. I drove immediately to the dealer and had him check the tires. They said there was nothing wrong with my tire and said my tire pressure gauge was off. They also said they checked all my tires and they were good. I took a ride on the weekend, approx. 80 miles and upon return home, late on Sunday night, my tire on the passenger front started to deflate. I called roadside assistance and they had to come out after midnight to change my tire. I went directly to the dealer the next morning and they said not only did they have to change that tire but the two rear tires have bubbles on them now. I asked to speak to a manager and they said there is nothing wrong with the tires, that its a problem of the road. Every time I come to this dealer, the waiting room is filled with tire issues and the service managers are telling all of us the same b.s.I think the Mercedes company should be investigated on this issue. Luckily I have the insurance, but this has taken many hours away from me at work and my family having to drive the half hour to this dealer all the time to fix this car. Not to mention how uneasy I feel driving this car is very hazardous. I cant get out of the lease, and upgrade. I tried, but I would lose so much money on the trade. It is not fair. I need help!

Bought a 2007 GL 450, certified pre-owned, and started having problems before 60,000 miles. Cam magnets, alternator, suspension, air compressor, DVD player, battery all failed. I have already spent thousands of dollars on repair. Very disappointed.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

I went to get my car serviced and requested if they would make sure they would wash and clean my car; specifically, vacuum the car trunk. The service fellow assured me that they do it for all cars that they service and it would be done. Well it wasn’t. I expected they would wipe the seats, clean the glass but all they did was a shabby vacuum job and washed the car mats. When I called and complained to Gordon, all he said was sorry they were supposed to vacuum the trunk but I guess they didn’t. He went further to say that they usually don’t clean glass or wipe the interiors at all. But he would mention it to the manager.It was such a cold response from the service provider at Mercedes Benz. He could have said, “Well, whenever you can come by, we will clean your car,” but he offered nothing. Useless cheap service. When you purchase a high-end car, I believe the service and customer care after are very important. It is such a turn off, that I wouldn’t buy another Benz because of the lousy, “give a damn about the customer” attitude.

Good car but have had some unexpected issues with transmission. Found out that’s pretty common for Mercedes. Very disappointed. Haven’t fixed it yet. Thinking of selling the car after a year. The car is very good but transmission jerking is getting boring and nobody is giving me a solution. Sent it to different technicians and all gave me different diagnosis. Haven’t decided yet what to do with the car.