We own a 2009 C300, with 4matic transmission. The car started to make a grinding noise which was being emitted from the center of the car. The car only had 60,000 miles at that point. We took the car to our family mechanic, and he told us it sounded like it was coming from the transmission and he advised we take the car to the dealer. We took the car to Mercedes of Danbury CT. They told us we needed a completely new transmission, and the price was $7,500. We told them it was outrageous that the car needed a new transmission at 60K miles. They told us the warranty only goes until 50K and there was nothing they could do.The dealer told us the car was probably not taken care of, but we took very good care of it. We had Mercedes of Nanuet (the original dealer) look up the records to prove that the transmission service had been performed right on time, and that the car was very well taken care of. In a desperate attempt, we called Mercedes USA. We talked to a regional manager and told him the whole story. The result was they were willing to discount the repair to $6000. We told them this is unacceptable. Given the car had been well serviced, the issue indicates an engineering problem with the transmission. A quick google search will show that many people have the same issue with the transmission.After Mercedes refused to do any better, we took the car back to our family mechanic. He opened up the transmission, replaced the bearing that had failed, and charged us a total of $1,000. In his opinion the transmission has a design flaw. You would think a luxury automobile manufacturer such as Mercedes Benz would treat you well. Obviously that is not the case. We will be selling the car, and will never purchase a Mercedes Benz again.

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

My 2006 Mercedes Benz ML350 was diagnosed with a balance shaft problem at another shop. I brought it back to Mercedes Benz of Baton Rouge to check and make sure the diagnosis was correct. The service manager Dan notified me that I did have the problem and that it would cost approximately $6,000.00.I had been talking to MB USA about some type of assistance. MB USA notified MB of BR and promised to pay 50% of the bill. I only had $2,000.00 which I told Dan. I went and borrowed $1,000.00 to repair my truck. MB of BR kept my vehicle about three weeks. I was called by Dan on Wednesday, August 10, to tell me that my vehicle was fixed and ready for pickup. I arrived at the dealership at approximately 5:45 p.m. I paid for the vehicle and drove it to Prairieville, LA, approximately 30 minutes away from the dealership. I went shopping at Walmart. I cranked my vehicle at 7:05 p.m. I heard a loud noise and the car cut off. I restarted and I had plenty of codes on the screen. I immediately called MB of BR at 7:09 p.m. and left a voice message about my vehicle. I returned the vehicle to MB of BR the next day. I was notified yesterday, August 16, 2010, that several sensors had gone out and it had nothing to do with the repair work that they completed on my balance shaft. I was quoted $1,700.00 to fix this problem. I only drove the car for 30 minutes, approximately 20 miles, and my car broke down. I was never notified about any other issues with the engine; however, I was made aware about some routine maintenance such as new tires, brake pads, and a shock. I have tried to talk to the owner, Joe, the service manager, Dan and Bryan, who is over at the repair area. I also talked to Gwen and Margie. Bryan told me that I told Dan to only fix the balance shaft problem. Dan and I disclaimed that statement. I never told anyone at MB of BR to only work on the balance shaft problem. I never knew anything about other problems and was not given that information. When I left MB of BR, my vehicle was clear of any errors. Bryan claims that he even drove my vehicle approximately 70 miles and he did not get any codes; however, within 20 miles of me driving it, it broke down. They disconnected the electrical system and removed the motor, and MB of BR is telling me that the new problem did not stem from them working on the vehicle for three weeks.

I received a safety recall notice from Mercedes in March 2017 stating that under certain conditions a very high electric current can flow through the starting current limiter causing it to overheat. This can defect can result in fire. As of today, July 13, 2017, Mercedes told me it has no idea when the parts will be available to correct the problem. The recall affects a number of Mercedes models manufactured between 2015-2017. Mercedes has a particularly torturous telephone system. When I finally spoke to a customer service representative it was clear that he could not have cared less. Meanwhile, I have a car that is greatly diminished in value in my opinion. We have purchased approximately 10 Mercedes in the last 15 years, including 2 within the last 2 years. We will not be purchasing any more. I called to file a complaint with the National Highway Traffic Safety Administration. I thought they might be able to help or have additional information. The woman barely spoke English and kept telling me my VIN number was not in their system. She finally put me on hold for about 5 minutes and amazing she found the VIN. She was equally incompetent at providing any information or in telling me what her agency would do. I asked if someone would call or email me. No way - government workers are not there to serve you apparently. Close down this worthless agency.

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they cant fix it. Now, Im driving their loaner car for a week and they promised to have it done, asap. I dont know yet the New Yorks > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isnt this a serious issue? The dealership didnt even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

I bought a new MB E350 2014. The car has spent more time in the workshop than with us. List of issues: Noise in the front of car, noise while turning the car. The biggest issue with the car has been getting flat tires on passenger side three times in 4-6 months time. The tire get bubbles and then get flat eventually. This car is only 7000 miles in 18 months. Dealership keep telling us that it hit a pit or bump and other reasons to get flat tire. This is my 4th car and I never had any issue in any cars where tires get flat every two months. I am very very frustrated with this car and would never ever in my life ever ever buy or recommend anyone buying Mercedes Benz.

I was totally disappointed that GLK 250 does not have spare tire, nor run flats either. Sales person at Weber Motors in Edmonton never mentioned about this during the car walk around. During the last two weeks I got three nails and found not having a spare to be highly inconvenient. MB Canada has to make it mandatory for dealerships to inform customers about new situation with all BlueTEC vehicles. There also must be a choice for Canada to have a spare tire mounted on the rear door. Fuel economy or other concerns associated with this are not their business.

I got a very nice Mercedes Benz new B Class - a demo vehicle that has less than 3k on it and its diesel. A reasonable price deal was agreed upon and according to the MB dealer, fuel filler would be sorted before collection. No chance. Two fuel flaps later and after they have collected (Greenoaks Slough) and put a chip on my windscreen, they cant fix it to get it fitting correctly. MB customer services wont do anything and say its the way the vehicle is designed. Yes. They do MB cars with bits that dont fit. This is my first MB, I am very pleased with the car but not the after sales. This is no better than a back street car lot with a second hand car salesman. I had a C class loan vehicle while they had a look at my vehicle and its fuel filler flap is just perfect. I know its a different model but the principle is the same. It also proves that MB cant do it right. Why, MB? Never again, Im afraid!

My car is a 2013 Mercedes smart car. It is without saying absolutely wonderful on gas in town and on the highway. It has sunroof, electric windows, back windshield wiper, and heated seats. I wanted a car that was small but safe. I watched several crash videos and consumer reports before purchasing and paying cash. I get excited every time I drive it. It has an awesome amount pick up. It can also be drove manually and gets great gas mileage. However, I would include a simpler manual for how to diagnose all the electrical untangle figures that pop up on the dash and a meter or tool to reset. It has no place jack or spare tire too. But I am incredibly pleased with my purchase.

We were delivered this car in April 2017. After less than 10,000 we have had to replace 2 Tires. After many conversation with the Lawrenceville Dealership in NJ where we were told that indeed the car is too heavy for the tires. No solutions was offered other than for me to pay more money to have the tires changed. Mercedes is aware they are selling a defective product that can potentially be life threatening and they are doing nothing about it. I then e-mailed the corporate offices and was contacted by an agent who tried to work a resolution where we would still pay over 2000 and had to give those tires we paid a premium for, back to them (SCAM)... As a matter of principle and the fact that I can get better tires without them or their HELP... we refused the Great deal!! Nevertheless STAY AWAY... Looks like they dont care if you are stranded in the middle of no-where or if you die as the tires fall apart while you drive or like in my case while the car is parked in the garage!! Worse experience ever, I will get ready of this junk!!!

My Mercedes Benz C300 have been taken to several different location due to several different issues. I have complaint several different time. But, Mercedes Benz have yet to fix the issues with my car and others. The passenger seat does not move back and forth. The leather on my car seat is wearing out and changing color. My power steering suddenly stop working while I am driving. My turning mirrors light just stop working and the issues goes on and on.

I bought one brand new diesel Mercedes 250 C-Class and I want to know is it standard safety feature in countries where they keep left to have a pull to left if you leave the steering wheel? I complained to them and they are always so nice that I could not complain strongly. Besides, their team convince me its wonderful. This one year my mental peace has gone and I am using antidepressants (I am a doctor) to keep my balance. I have lived in USA, UK, Australia. I know about high-end cars.Now I want your help. How to help the Germans to improve their car technology? I want to donate my car to them to improve their technology. No conditions applied. They should not feel ashamed because I am helping them so that so many other customers will be benefited.PS. First month servicing, they said alloy wheel bend is there (are they made of alloy or alumina?), and slowly, one of the tires developed one bulge. Later, 2 more. Please help me to improve the great GERMAN MERCEDES BENZ CARS. NO CONDITIONS APPLIED. I ABIDE BY MY LETTER.

Its a nice car. I like the feature of heated seats and also sunroof. Window looks nice too because if you slide them down front and back both then it looks like a sports car because its not separated. Cars outlook is beautiful. Especially the shape of the car is much nicer than others. I liked everything in the beginning but its not good for everyday car. This might be for 2nd car if you have extra money for the car because its too expensive for maintenance and there is some electric problems after you purchase 3-4years later. I think there is too many accessories inside of the car and also outside as well. Thats why I have some problem sometimes. I like the most of features but then internal parts fell off and light ball fell off in front. This car started to gives me problems pretty soon.

I bought a certified Mercedes E350 at a Mercedes dealership in NJ in 2016. This vehicle was bought at night. I was given the vehicle to take home and since it was certified with a full warranty, I felt confident that the vehicle was in great condition with no issues. After all, the certified warranty has requirements the vehicle must meet before it can be certified. My vehicle must have been the exception. There was a long list of issues which made it apparent that this vehicle shouldnt have been certified. I was lied to about the vehicle being in an accident, bad brakes, squeaky steering, broken remote, deep 18 inch long gouges in the windshield and rear glass, many other things and, the focus of this story, the TeleAid was intermittently inoperable. Some of these issues were fixed by me having to get them to pick up the car and take it the car back to the dealership for repair. Some issues were created by them driving it. Once I received my car back with bent wheels which were the result of potholes near the dealership. The dealer brought it back anyway, I had to get them to come get it so they could fix the wheels. They fixed the wheels, but 6 months later, the finish of the wheels was faulty. They blamed it on me saying the other side of the car were the wheels they had fixed and the other wheels had to be something I did. My car but they know more than me about it. Even now, 5 years after purchase, it still has issues that the dealer never fixed. One issue is the TeleAid system is inoperable much of the time as I mentioned above. This is the system that costs $600 per year for the subscription and does basically the same thing as OnStar but for twice the cost. I brought this in to the Mercedes dealer where I purchased it numerous times while still under the certified warranty for the TeleAid to be repaired. Every time I was told they couldnt find the issue. This left me without the option to use the system for safety and convenience due to its unreliability. Now 5 years later, I had to bring my car to the Mercedes dealer, a different Mercedes dealer, for the airbag recall among other things. The mechanic runs a short scan and finds the TeleAid issue on the first day its there. The antenna has been the issue all this time since it was first purchased. Will Mercedes own the issue since it shouldnt have been there when I bought the Certified vehicle in the first place? NO. Will Mercedes honor the original warranty since the issue was brought to their attention while the car was covered by the certified warranty? NO. Even though it was brought to the Mercedes dealer for this issue at least 4 times within the first year I owned the vehicle? NO. Even though I have documentation from the dealership showing I told them about the problem and they didnt fix it, documentation from the time it was covered? NO. Even though the corporate customer service representative told me at the time to document the TeleAid issue so that if its figured out when the warranty is expired, they will know it was an issue under the warranty and they will fix it for free? NO. What does Mercedes wonderful customer service department say? Not the dealership but the Mercedes main customer service, the ones who are supposed to help when the dealer doesnt? They said, Well, the representative who said that doesnt work here anymore. They said they would give me a sales incentive to buy another Mercedes, but they will not take financial responsibility for the issue because its not under warranty. They said this repeatedly like they were reading a script. They are actually under the impression that a customer could be treated this poorly and then, because of a nondescript sales incentive, the customer will forget their entire frustrating experience and buy another Mercedes. I was under the belief that Mercedes was a company known for excellence in customer service. I found they would rather lose a customer than pay to fix a vehicle issue that should have never been there when the car was sold. The best part of Mercedes being willing to lose a customer is that the issue would only cost $240.00 to fix. In my opinion, what the dealer does is puts a certified warranty on the car, which they pay for. Then they leave to problems for the customer to find, bring the car back in, and then charge the warranty company for the repairs they perform. That is exactly what happened with me. So, in closing, I have lost almost all respect for Mercedes as a company. With the exception of a few dealership employees, the company is horrible to deal with. They refuse to do the right thing by their customers. The only reason for the 2 star rating instead of a 1 star rating is my experience with one service manager. He deserves 5 stars and a raise, the rest of this company was a waste of my money and many hours of my time in trying to resolve issues that should have never existed. If this saves one person from blindly buying a certified Mercedes, Ill be happy. Dont trust the image, its not accurate.

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

The bumper of my new 2017 E Class fell off after barely touching a parking bumper like you find in many parking lots. The bumper does not even have a scratch on it. The dealer says that this is common and they fall off all the time!!? Mercedes Corporate will only definitely understand how I feel. How can a force small enough to not even scratch the paint on a bumper make the bumper fall off?! To add insult to injury, the bumper is not in stock, and I will have to wait a few weeks to get the car repaired. Definitely my last Mercedes. $2600 to repair, and no end in sight.

I bought new a 2011 E350. Every time the weather changes a few degrees, the check tire pressure light comes on and I have to take the car to MB dealership for them to add air to the tires. This happens often. They tell me everybody does this, not true. I have friends who have the exact same car and this has never happened to them. I cannot get any satisfaction from the service department. Has anyone else had this problem?

I was so disappointed when my husband gave me a keychain purchased at Mercedes Benz for Christmas to go with my new car, an E400. He bought it because it looked like it was Made in Germany. When I removed the tag, Mercedes had covered up the MADE IN CHINA sticker. I for one, refuse to purchase anything MADE IN CHINA, so I returned it. I believe Mercedes should show where their products are manufactured. There are a lot of us in the USA that do not want to continue to provide our hard earned capitalistic dollars to a communist country. Feeling cheated and deceived.

2014 Mercedes Benz E350 4matic is a great car that needs the required maintenance to run at peak performance. Take care of the maintenance and it will never let you down. Would definitely recommend this car.

Bought a 100k 2018 AMG E43. Wonderful car with a digital dash. Not one issue with the vehicle. Always have driven Mercedes...but...MBrace is absolutely the worst app ever designed, second only to Mbrace customer service which is even worse. The Mercedes Me app never works and just times out or tells me the sunroof is open when it’s closed. Customer service clowns just say, We are experiencing issues with the app, or, Delete and reload the app on your phone... Never anything helpful or useful. Calling them is a complete waste of time. $100k for a car that I cannot remote start. I love Mercedes but will consider BMW or Audi for my next car as the Mbrace experience is so darn maddening.

I have a 2012 GL450 with only 40k miles on it and I have had to have the front suspension replaced and/or fixed 2 times in a few months time. I researched if other owners have had this issue and yes it is a known problem since 2008. The MB dealer even knows of the issues this system has had. The problem is serious and is going to cause someone to lose a life or get hurt severely. The front suspension will just drop while you are driving and you receive a malfunction airmatic error on the dash. This seems to me a recall issue, but for some reason MB does not recall and fix the problem, until I guess a family loses a life. Fortunately my vehicle is still under warranty and they say they will fix it, but this is not my concern. My concern is that this issue is a real safety issue and the NHTSA needs to look into it. Look Takata stepped up and are fixing their faulty airbags, MB you need to fix your suspension systems before someone get hurt or killed.

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

I am so happy with my new car I got from Stephen **! He took plenty of time with me to make sure I purchased the right vehicle. I would without a doubt recommend Stephen and I appreciate his ongoing support.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

Mercedes has been an amazing customer service related experience especially from the service department. I have leased 4 Mercedes and turned my last one into a purchase due the style, safety, service, and quality of the brand.

Ive had my 2011 e550 (bought brand new) at the dealer service four times in the last 3 months for squeaking breaks. He informed me that it was due to my driving style and that no other e550s have had this problem and Id just have to live with it. Then in the next breath he told me that the brake assembly was too big for the car (manufacturing problem). They had it in the shop, put something on the breaks and then we went for a test drive later that day while he was in town. No squeak. Amazing, but not at all surprising. Later that day and seven miles of driving the whining started; then the shrill squeaking was right back. I love this car but Im going to have to get rid of it because they will not work with me at all. Im very disappointed by the quality and by the service after the fact. They made an offer to put new brake pads and rotors on it, again. Three sets of brakes within 15,000 miles - no thanks.

Down for service 9 times for wiring problems and sensor failure 2012 SLK350 with only 10700 miles On it. Asked for a discount on extra service contract. Because of repeated problems major system failure, they offered me 100 dollars off a 1200 dollar 3 yr plan they wanted to sell me over the phone. Their executives spend more than that on lunch with wine it was a INSULT. I asked for 1/2 price. No way! told immediately... I now have a rapidly depreciated car I cant get jack for with Carfax. I dont have a chance of getting a decent price if I sold it today!!! DONT buy Mercedes. Make the hurt a prestige auto. Their motto is THE BEST OR NOTHING. I SAY GIVE THEM NOTHING. I have all receipts from Mercedes if others have the same problems.

My GL350, 65k mileages has a problem with check engine after I brought my car to the dealership for service B... Every time when I bring my car for service B, it cost over thousand dollars for services. They told me there is an oil leak with my engine and estimated over $6500 for repair. I dont know why the Mercedes car engine is not really good like its brand name and they did not warranty for that... Too bad.

I have spent more than $60k for this car 2 years ago. I have 59k miles on the car. Last 3 months, I have engine light coming on on the dashboard. Took 3 times to local Lakeland dealer. Explained 1st time that it was just the software update requirement and paid $150. 2nd time was advised that there is lack of Blutec fluid which was wrong because there was no sign on the dashboard for that. 3rd was another reason, Problem with the oxygen sensor. The estimate to change the sensor is $950.At 3rd time I found the oil leak in my garage so the tech checked out and mentioned that the oil leak is from engine and it is 13 to 14 hours job to fix because top half of the engine needs to be removed. Total cost is $2600 for this job. Total $3500 expense after paying 60k for the luxury car. I have several other cars like Chevy Venture and Lexus 470 and more than $100000 car and took to the dealer for just oil change or tire change. Ive been working with the HQ in NJ to get it covered under warranty because it is just 9000 over the limit of 50k warranty manufacturer provide. Is this a red signal to buy a luxury car and take to the dealer more often because it has more electronics?? Or is it just Mecedes c350???

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there arent any open recalls. I have never seen such a thing! **

I bought my car E350 4matic 2012 last year around April and a few weeks ago, my car started making a tapping noise. I took my car to the closest MB dealer and after a day or two, they finally found that the car had a wrong size wrist pin in the piston. They offered to change the 6 pistons and the connecting rods all together. I have friends who build engines and flip cars from scratch, so I ran the issue by them. I even had one of my friends to talk to the technician adviser and pinpointing the real issue. At first the dealer was telling me that there is an oil lash in the pistons. After my friends talked to them and corrected them that there is no oil lash in the pistons and the tapping noise can only come if the wrist pins are not the correct size. Since the car came with defective parts and they changed almost the engine, I believe the value of my car has diminished and the MBUSA should compensate me at least by extending the warranty. After several phone calls and emails, someone in the name of Joe called me from the MBUSA and told me that he will talk to the dealer and the service adviser; and he will get back to me. So I got a call yesterday and result was/is disappointing. He told me that MBUSA did not grant any extended warranty and that is why the original warranty is there for. My next step is to file a complaint to Virginia Department of Consumer Affairs and Better Business Bureau Virginia. Did anyone else have any issue similar to mine on their E350? I am certain my next car is not going to be a Mercedes Benz. What would you guys do if you were me? Thanks for your inputs in advance.

I have a 1999 SL500. Car will not start. Dealer says key is failing and it needs a new key. Mercedes no longer makes this key. Car is inoperable. I’m waiting to see if Mercedes does anything. The customer care line offered me a 1,000 credit towards a pre-owned or new Mercedes for 2 years. What am I going to do with that? I have a car that does not run and cannot be repaired due to their negligence.

2013 E350 serviced every time it required service and every time informed them that the steering wheel tilt does not work - first time it was a software upgrade they installed - still did not fix the problem. Second time they found motor gear locked and unlocked it, again it did not fix the problem. 3rd time they made a steering adjustment and applied lube, and again it did not fix it. 4th time they want to replace the tilt motor for $1,300 and give me a 50% discount. My position is that it is a chronic defect that was never fixed correctly and I should not have to pay anything. The car is now out of warranty approx. 55,000 miles and for me it is the principle and I will never purchase a Mercedes-Benz. This is my 3rd new vehicle with them and it did not matter nor have they treated me like a valued customer. My mistake was that I did not take the car back frequently when the steering wheel did not work - I waited until a regular service was needed and told them every time. A very sad ending. My recommendation - buy Lexus and you will not have this experience. Hard for me to say since I was born and raised in Germany.

I have replaced 7 Tires within the past two months. This has caused inconvenience and expense. I have filed complaints with the City of NY and have been turned down. Is there any attorney handling a Class Action Suit? I would like to be notified.

Worst service ever! I recently got a flat tire and called Roadside Assistance for Mercedes Benz. When they sent me the FIRST guy he was so rude even went as far as saying HELL NO when I told him where I needed to be towed to. Mind you the only reason I needed a tow was because he was unable to put my spare tire on because he did not have the proper tools. So I called Roadside back. I let them know I needed someone who had the tools to unlock my tire (mind you this is Roadside for Mercedes so you can assume how annoyed I would be after someone who wasnt qualified was sent to me.) So here we go two hours still stuck on the side of the road, they send me out another tow truck and surprise it was the same guy from earlier and of course so charming I guess they rerouted me to you so I have to take you. I call Roadside imminently so that I can have someone else sent out AGAIN. Mind you I remind them that he must have the special tools that Mercedes requires to take the tire off. Of course they send me someone who AGAIN is not qualified. At this point I am livid and had been stuck from 7:30pm-10pm. Once they were unable to take my tire off the guy starts setting me up for a tow, and then informs me that the only place I can be towed for free would be the dealership which at this point wasnt open so would have been pointless but was my only option unless I wanted to pay 200$ to be towed home. Great surprise considering all that has happened at this point. Mind you I choose to discontinue my triple AAA account since they had assured me Mercedes Roadside was the best to have. What a mistake. I ended up having to call triple AAA and reinstating my account so I can get towed to my home. At this time it was 11:45pm still on the side of the Freeway. Finally speak with a Roadside rep AGAIN and of course A manager will call you back Tomorrow. Its been a day so BLANCA if you are reading this Im still waiting for your call. What a Joke Mercedes Roadside is. WORST EXPERIENCE EVER. Definitely regretting even purchasing one at this point.

I was sent a letter by Mercedes mbrace to activate the 6 months trial, on the new vehicle I purchased. The agent harassed me to buy the product, and to provide my credit card information. This is a free trial, I think is abusive to ask for my cc info. My experience was horrible, I suggest Mercedes Mbrace to review the quality of their customer service.

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.

I own a Mercedes Benz SL 500 (TRS680 GP). Earlier this year, the car went into your workshops ten (10) times before they were able to repair the distronic sensor.At 30,000 km, the car went for a service. Within 50 km after the service, the suspension collapsed and there was a complete failure of the brakes. Fortunately I was able to avoid an accident. The car was towed in to Mercedes-Benz Sandton (corner Rivonia & South) on Monday July 18, 2011. This morning (July 29, 2011), I went and enquired what was happening and I was told the parts for the suspension were due on the 4th of August.Only after the suspension was repaired could they establish why there was a total brake failure. If more parts are required, then I guess there will be a further 3- 4 weeks of wait without my car.The customer service center will not return my calls. (Lance)In summary, straight after the car was serviced, a serious safety problem arose – namely, the suspension and total brake failure occurred. Previous experience showed that repairs, namely the distronic, are not reliable and excessively slow.Please explain to me why I should not notify the relevant authorities on the apparent inability of your group to maintain vehicles in a safe and roadworthy condition.Your reply without delay would be appreciated.

Someone rear ended me in Dec. They couldnt find a muffler part anywhere in the US nor Germany, and it was special ordered. Its now February, no news on status. Executive customer service says it sometimes happens. Is that the best you can do for luxury cars?

Living a relative short time with a 2001 E430 was a disaster. The troubles started at only 4,000 miles. Massive electrical issues such as A/C, window, seats, Bose stereo, instrument cluster digits going blank, numerous check engine lights, ABS failure, traction control failure, speed sensor failure and constant Hella headlight issues. Despite repairs made under warranty, I found myself at the dealer at least once a month. There were more than several mechanical issues as well such as engine mounts, V8 running on 4 cylinders only, and many many more. I sold the car at a loss, but I am very glad I did. If you pay $70,000 or less or more, you should expect quality. Mercedes Benz obviously isnt concerned about quality. Motor Werks dealer in Chicago is careless. This was my third nightmare with a Mercedes-Benz product, and the very LAST. I have gone onto Lexus with absolutely ZERO quality and reliability issues-ZERO. Lexus customer service is impressive.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just dont offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

Mercedes slk 350 - 20,078 miles and its been in Mercedes shop 6 different times for all kind of reasons. 2 different times for wheel sensors once cause headlight come loose and fell battery replaced after one year. Parking light snapped out of bracket. Trunk opened while driving down hwy for no reason. Has other electrical problems that occur every so often. Spoke to customer service to no avail. Vehicle never been in a accident. Just very low mileage car. Dont buy Mercedes and oh also when you take it to the dealership you gonna wait on parts too.

In June 2008, I bought Mercedes C 200 and until now the car did not reach 40,000 km as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo. On March 31, 2012 (last Saturday), I went to the agent German Auto Service (GAS) Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 km). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later, the engineer came and said he is sorry, the company in Germany refused to do it and I have to pay the full 3,100 EGP. I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 km in its valuable and expensive products. I am bringing this to your attention and I am sure you will take the proper action to rectify this problem. Thank you.

I am having the same issue with Mercedes Benz Walnut Creek, CA. My check engine light came on within a few days of purchasing the car. The salesman Jimmy ** says that the previous owner told him that when you put gas in the light went off and sent me on my way. I came in twice more with the same complaint only to be sent away again. A short time later the cel stayed on. Eventually I had to get my car registered and have the car smogged. The smog place so the cel on and would do no more work. He suggested that I take the car back to MBWC where I purchased the car. I had an extended warranty that canceled but was told it could still be used. I was given a loaner car for a month but when MB could not get paid with the extended warranty they took the loaner back with no charge. I thought this strange. I called the general manager to discuss with him. After he spoke with his people he told me what his people said but did not have an ear for anything I had to say. My car has been at the MBWC dealership since April and after calling AGAIN general manager called to tell me they had not realized my car was still there and that after a couple of days they would start charging me storage. The last attorney I spoke to told me I didnt have a case because the amount of money I would get would not be enough to cover his attorney fees. He is greedy. I am still making payments on my car. Also result of the cel being on the problem with the transmission was missed. I now need another transmission which I got an estimate of $2200+ and the cam shaft issue $7000+. I really need help. There is a lot more but so much to type. Is there anyone willing to help steer me in the right direction?

I just paid off my 2009 C350 2.5 yrs before the contract ended. I thought a refund would be issued for an adjustment of the interest charged. I was sadly mistaken. MEB issues NO special deals and charges you all the interest due for the entire loan during the 1st yr of payments. Car rides like a log wagon and when you take it in for maintenance, you are pressured to accept their service plan. I asked my girlfriend to take it in for an oil change and she returned home with a bill for $1150.00. I will never buy another Mercedes.

02/28/2015- Vehicle purchased from ** at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair. Note - Vehicle states intermittently Vehicle Not in Park, Vehicle May Rollaway. 03/02/2015- Vehicle was taken to Mercedes Benz Greenway for detail service and given required accessories. Refund check was still not available as previously stated by **. 03/10/2015- Given Mercedes Benz Financial Contact Information. 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service. 05/03/2015- Sent text to **, Its **. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!05/04/2015- Resent Text message to **. No response from 05/03/2015. 05/04/2015- **, responded, Morning, I just checked and my accts payable said your check was mailed last week. No check received. Note: Vehicle Braked unnecessarily on intersection which could have caused an accident. 05/06/2015- Car Serviced at Mercedes Benz Sugarland for PreSafe Limited Warning Limited Warning light on and console replaced. (Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get console replaced.) Note: Traction Light Intermittently comes on. 05/08/2015- Vehicle picked up from Mercedes Benz Sugarland from service department. 05/08/2015- Left ** Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to **, Pre-Owned Sales. ** stated that he would convey information to finance with no call back. 05/09/2015- BBB complaint # ** filed against Mercedes Benz Greenway. I was promised that I would not be charged $139,00, Nitro Tire Charge for my new vehicle purchase on 02/28/2015. I was originally informed by my salesman that if the check wasnt ready within the week that, he would have it ready when I pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On May 08,2015 I contacted left Finance Manager ** several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the **, Manager of Pre-Owned. ** stated that he would convey the message to finance with no call back on 05/08/2015. And it goes on and on and on so I am now asking for the assistance of the BBB.05/26/2015- Contacted Towing company via Mercedes Benz Roadside Assistance per ** and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. (Vehicle stated Service Required, Do Not Shift Gears.) 05/26/2015- Left voicemail for ** that vehicle was picked up and towed. 05/27/2015- ** called stating that vehicle has not arrived. 05/27/2015- Left voicemail for ** and contacted Towing company per **s voicemail that vehicle has not arrived. 05/28/2015- **called and stated for me to contact Roadside assistance for location. 05/28/2015- Contacted Roadside Assistance and they would not release location to me without a Police Report. 05/28/2015- E-mailed sent to ** & E-mailed sent to ** stating I have contacted several team members as well as members of management and I have one issue that that I have unresolved. I am hoping that you can assist me. Please call me at **. No Returned E-mail or call back. 05/28/2015- **from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received. 05/28/2015- Called ** and left voicemail for a call back. 05/29/2015- Spoke to **, Customer Assistance Center regarding complaint survey submitted. 05/29/2015- ** returned my phone call. I informed him that I had filed a complaint to the Better Business Bureau and contacted Mercedes Benz, USA regarding the overcharge in addition, to the, poor Customer Service Experience.05/29/2015- Contacted ** at Mercedes Benz Sugarland and was given a Loaner. 05/29/2015- Messaged Received from Mercedes Benz Greenway via Better Business Bureau. 06/01/2015- E-mailed and left a voicemail for ** at Mercedes Benz, Customer Assistance Center. 06/01/2015- ** called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners. 06/02/2015- Left voicemail for **. 06/02/2015- ** returned my phone call. Informed ** that ** stated due to water damage that I needed to return the rental. I had never been informed of this as this had been my 3rd Mercedes Benz. Requested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz. 06/02/2015- Left message for ** to discuss Loaner.06/02/2015- Left several voicemails for **. No returned phone call. 06/02/2015- ** followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/2015. Informed ** per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased 2015 ML350- White; vehicle back. She stated that she would make a note. I told her to make a note of the Poor Customer Service including all that has transpired as well. 06/02/2015- ** returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from Germany. Upon arriving was too busy for me as he was taking his son to WWF Event. I was able to convey with ** to speak with ** at Mercedes, USA, as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues. My vehicle was driven up to me to take as I was confused if it had water damage then why No Service Message Indicated on Vehicle Panel either. 06/03/2015- no call from supervisor from conversation with ** on 06/02/2015. 06/04/2015- Per ** Mercedes Benz finance need to Finance information to contact dealer for cancelation of extended warranty. 06/04/2015- Left message for Finance manager ** regarding cancelling all extended warranty, no call back. 06/04/2015- Spoke to ** and gave cancelation information, was informed that she would convey information to **.06/04/2015- Requested Cancelation from **, Finance. Informed him that I wanted to cancel any and all extended warranties. I issued him my fax number and said he would fax cancellation forms for me to sign. **, never faxed the documents as stated. 06/09/2015- Complaint Letter added to, BBB complaint # **. 06/09/2015- BBB Complaint #** filed against Mercedes Benz financial. 06/10/2015- Complaint #** filed with, Consumer Financial Protection Bureau. 06/10/2015- Received Mercedes Benz Check for $147.68. 06/11/2015, ** Regional Case Manager with Mercedes Benz called and left message stating that he received my complaint via the BBB. Following up: 1-800-367-6372 ext:**.06/11/2015- called ** and left voicemail, no call back. 06/11/2015- Filed complaint with Texas Attorney General. 06/12/2015- Spoke with ** from Mercedes Benz, awaiting follow-up. 06/13/2015- Filed Complaint with Consumer Affairs. I have suffered from from Mental Anguish and unnecessary stress, per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz Sugarland. I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

There is a manufacturer defect at 57,700 miles. Premature failure of the balance shaft gear due to manufactured with poorly hardened metal. Mercedes Benz refused any help whatsoever for the $5,000 to $7,000 repair. If you own a 2003-2010 Mercedes Benz, better start saving your money up for the repair bill! Mercedes Benz says to Navy service member: We here at Mercedes Benz want to thank you for your service but since you arent the original owner and you havent had your car serviced at a Mercedes Benz dealer, we cannot participate financially. Wow! They cannot stand behind their product or the Mercedes Benz name either. They just hide behind a line of **! We just bought the car 9 months ago. I havent really had a chance to get it serviced at the dealer until the manufacturer defect showed up!

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

E320 Brake failure - Driving on US1, rush hour, normal speed, suddenly the whole dashboard turned red and says brake defective, stop vehicle. Dont have time to react. Crashed into 2 other cars after few seconds. Horrible experience. Dont know what to do from here. Anyone any suggestions?

My Mercedes is the best car I have ever owned. Well priced, high luxury, great drive. Maintenance has been reasonable. Really cannot complain about this car. Sound system and navigation system perform well. The leather interior is lovely!

I took my car for service, paid for it but it was never fixed, and after several visits, has gotten worse. They now want another payment. I am writing to you in hope that you can assist me with the resolution to a problem with Mercedes Benz of Sanford. I initially took my car in for service of a part that was fixed but was also recommended to perform a service on my transmission. The car, prior to the service, was operational, but it was pushing a bit and jerked. One of the service men indicated that the problem was something that had to be fixed with a computer program. I had previously changed the brakes, so it was not the brakes. The technician told me that the service was recommended at 50K miles for this car. He performed the service and I paid for it. Unfortunately, the problem continued. I went back to the dealership and explained that the issue was not resolved and they said that they would look at it. They ran a diagnostic program. After they used a diagnostic service, one of the service men said that the car was fixed. I drove out of the dealership and immediately felt the problem again. I drove right back into the dealership and the service technician drove the car and told me that there is nothing wrong. He also said that they used a new program to extend the life of the car, an updated program for the transmission and that I would get used to it. The problem persisted and I was told by one of their managers to take the car to Tim at Mall of Millennia Mercedes Benz. I was ignored even though I had an appointment with Tim, and was told that he was in a meeting with the manager. I asked why they had made an appointment for me when he was not going to be available. They did not answer the question, but put me off again. I ended up leaving and the car was not fixed. I attempted to communicate with the managers at both dealerships as well as with the corporate office, and was subsequently told that there is nothing wrong with my car. The company will not answer my questions or fix my car, and the best that they did for me (case manager, Ms. **) indicated I should again visit the same dealership.On Thursday, September 5, 2013 I was on my way to a job interview and the car completely stopped and would not move at all. I was on a busy highway (436) and could have been in an accident during normal conditions. I was very lucky that there were no cars at that time, a very unusual situation on this road. If I had been on the freeway, I would have been in a bad car accident. After my interview, I took the car in to the dealer again and this time they seemed like they were actually going to fix my car. They provided me with a rental car for the time that their car is in the shop and they said that they would cover the cost of the rental car, as they did not have a loaner vehicle.I told them that I had already paid for repairs that were not originally performed and that I expected them to fix my car. Now they contacted me telling me that they want me to pay $900 for the repairs. I have already paid for the repairs that were never properly done on the car. I truly feel that they never looked at my car and did not fix what was wrong the first time. They have since had my car and are telling me that I have to pay this amount. I have already paid to fix my car and after multiple visits, many discussions and letters to their service center, they have yet to fix my car. I am asking for your assistance to resolve this issue as I feel that I have been taken advantage of through this whole process and that I paid for something that was not delivered. I would like my car to be fixed and have warranty for the repair and the parts so that my car operates properly. I already paid for repairs that were not performed and should not pay for something twice. This is a safety issue and they put my family and me at risk by not performing the repairs. I would like to have an explanation of what was wrong, the repairs. Please contact me at your earliest convenience.

I am a successful business person who feels like he has been really screwed over by the hype of Mercedes Benz and their gouging dealers. My 2000 S-500 has been a real piece of ** and now the trade in value is less than a cheap Nissan. I purchased this piece of junk in 2003 with 37,000 miles and have had over $40,000 worth of factory repairs under the original MB warranty and with the extended warranty. And yet, still this hunk of junk continues to break down. Now that this overpriced status symbol is almost worthless. I have learned my lesson. Mercedes Benz and all of your snooty dealers can eat my shorts. I will never purchase any more of these quality cars again. Keep your overpriced garbage!!!

GL 350 CDI 4matic - I was driving, when I started smelling something burning in the car. Smoke fumes were emanating from somewhere under the drivers side of the dashboard under the steering wheel. I stopped the car and immediately switched off the ignition. The car was then towed away to the nearest Mercedes Benz centre. Does anyone know what the problem is?

When my vehicle hit 50k miles, everything in my car went inoperable. The vehicle starts but thats it, cannot take out of park. I contacted Mercedes and was told I would have to tow my vehicle to the dealership and Im looking at a minimum of $2500 to diagnose the problem. Of course the warranty expired at 50k miles. Im stuck and at a loss. If anyone has had similar problems with their C250 I would love to hear what it was.

I love my car...HOWEVER, the price to get it worked on at a Mercedes dealership is absolutely ridiculous! They will try to get you to change your windshield wipers and charge you several hundred dollars when you can buy online and spend 50. I dont know if the upkeep price of the little things that go wrong are worth the hassle and cost. You really need someone who is Mercedes certified to work on your car. I brought mine into a shop to get an alignment and they couldnt do it so I will have to bring to the dealership.

Since I purchased my 2007 E350 sedan, I have spent over $12,000 in maintenance and repairs. Specifically, to name a few of the repairs beyond the usual maintenance, in December 2011, transmission repairs in the amount of $2,219. In December of 2012, my car completely died at midnight at an airport 30 miles from my home. That repair was $3,539 for transmission issues. Mileage: 62,000. In January of 2013, the same problem occurred with car dying. This time they did not charge me since it had been repaired a week earlier. In August of 2013, another $2,354 for transmission issues, including mounts (same thing from Dec 2011). My car has relatively low mileage for a car purchased over 6 1/2 years ago. I have always taken my car to the Mercedes Benz dealer for maintenance as required and have kept up with it. All service records are at Mercedes. I find that these are exorbitant amounts to pay for a luxury car, with low mileage. I expected far more out of Mercedes. I will NEVER buy a Mercedes again.

On April 3, 2012, I purchased a pre-owned 2007 Mercedes-Benz SL550 from a well-established Mercedes-Benz dealership for reliability and assurance. On September 13th, 5 months later, I heard a whining, grinding sound coming from the engine area. On September 14th, I took the vehicle to Mercedes-Benz of Encino wanting the dealership of origin to investigate the problem. Their diagnosis was replacement of the ABC pump. After considerable negotiation for what I considered their responsibility, I paid $3015.95. On Saturday, October 13th, I started my vehicle and a red indicator read ABC malfunction. Also, smoke exited from under the hood and oil leaked. Again, it was towed on October 15th to Mercedes-Benz of Encino. After inspection, I was informed the ABC system hose had burst. The initial assessment was $882 for repair. After several emails to the General Manager, I was informed the cost was $629. My argument is two-fold. Although, the vehicle was not certified pre-owned, I expected Mercedes-Benz to had fully inspected the vehicle prior to sale. Second, when installing a new major pump, why not install new hoses preventing this malfunction? The first repair cost was outrageous, and the second cost avoidable and ridiculous.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

I have 1998 CLK 230 Kompressor which I have been enjoying without any problems whatsoever. In one of my routine maintenance schedule, the service mechanic required the car manual for reference which I gave him. A couple of days when I required it, I was told he lost it along side other documents. Of course, there was nothing I could do about it. Recently, the battery ran down, thereby locking the trunk without access to the battery in the trunk for jump-starting. I was able to start it much later. However, due to the run-down battery, I could not play my radio/cassette/CD due to code requirements (I didnt know it was coded). I have not played music for over 2 months and this is choking me up. What options have I got? Any answer or opinion?

Mercedes has had a problem with the 48 volt battery since, at least Jan. 2020. The battery shuts off and the car dies even while running. I leased the GLS 450 in April 2021. The car did not start in October 2021 and the 48 volt battery fortunately died while not in use. The message on the dash was “shut vehicle off immediately”. It was at the dealer for almost 3 weeks and of course no loaner was available. When I contacted Mercedes about leasing a defective car to me (which I could have just as well purchased), it took me 3 tries before someone got back to me. Then, they refused to pay the cost of my rental. They said had the GLS been in the shop 4 weeks they would have paid for the rental??? So I paid for the month lease and had the car 1 week plus paid $2000 for the rental. So very unsafe car and poor customer service. Really sad, it’s an $80,000 vehicle from what I believed was a reputable company.

I own an ML 500 2008 model. At no more than 10000 km, the front suspension collapsed. 30000 km later, the same problem occurred. Mercedes Benz refused to repair and I had to pay over R30000 for replacing it. At 150000 km the hydraulic pump collapsed. I had to pay R9000 for a replacement. One month later, it collapsed again!! They replaced it on guarantee. One month after, same problem with the pump happened again. They replaced it and said that if it happens again, it is my problem and they will not look at it again!! Now the car has 170000 km and it does not change gears. I have to stop the car in the middle of the road to switch the engine off to reset the computer and start it again. It happened a couple of times during the day. The central locking is not working either. The suspension is making a terrible noise when I go over bumps. This is the ** car I ever had!! My wife drives a BMW, no problems at all.I wrote to Mercedes customer care services a few months ago about the problems and Im still waiting for an answer. The car is always serviced at Bedfordview dealer. What a ** dealership? Its always my mistake for the failures!! Soon i will take the car outside of BMW head office and set it on fire after I invite all the car magazines and the management of Mercedes to see what I do to rubbish cars like this. I will then walk in to BMW AND GET AN X5.

I previously own a Mercedes Benz cla 250 and the engine burned. They towed my car to Mercedes Benz service. They said it was burned due to water outside the engine and developed hydro lock that causes fire. I told them I never drive into the deep water. I drove sometime when it rain or to go to a car wash. In short, if the engine of a Mercedes have a little water then the engine hydrolock will not function that causes fire. BEWARE. Don’t buy Mercedes Benz. Maybe you will be the next victim! I switched to another car company and I was so happy this time.

In November of 2018 I purchased a 2016 Mercedes Sprinter 3500 from Mercedes Music City in Nashville, Tenn. It had 20,000 miles and several months left on the 3 year bumper to bumper warranty. I live in Gainesville, Ga so flew there and drove it home. After driving it for 700 miles the check engine light came on and took it to RBM Mercedes of Roswell, GA. They found a few particles of something that was never identified residue in the fuel tank. I also found out the prior owner had check engine light issues also. RBM and Mercedes corporate determined it must be something I put in there and it contaminated the whole fuel system and now it needed $15,000 worth of repairs (whole fuel system needed replacement). I had driven it 700 miles and put 2 tanks of fuel in it. They refused to fix it. I did a lot of research on the internet.They charged me over $1,000 for cleaning out the tank and fuel lines and I left. I took it to an independent Diesel mechanic who tested the injector pump and said it wasnt putting out enough pressure. He replace it and the lift pump in the tank. Cost for repair was $2700. Pump was a warranty item. There was nothing in the old pump. It was just defective. Dealer and Mercedes misdiagnosed the problem and will not pay the repair. They insist they were right. The woman I spoke to at Mercedes was arrogant and didnt give a crap what I had to say or what I could prove. If you’re thinking of buying a Mercedes- dont. Buy a different Vehicle. This will be my last Mercedes.

M-benz will hurt you. After my wife having a major electronic failure came home quite shaken just after leasing the Mercedes Benz sl63 AMG, I had the car checked. They said there were no error messages in the computer to collaborate her statements of the lights and the gauges going crazy inside and out of the car, with numerous error codes coming up. We later found out Mercedes Benz has their on board computer set to reboot with critical failure there by wiping the memory clean of the event. After other numerous electronic failures and not getting Mercedes to fix or even acknowledge them, even with photos and video, we were almost killed one night on the open highway on Oct 7 2013 when the same event that happened to wife finally occurred with me in the car. When the electronics went on rampage and freak-out lights flashing, bells dinging, flashing error codes and emergency message causing me to try to get the car on the shoulder of the road, I struck a piece of tire left on the road probably by a truck. It took the whole front of the car out. After 6 weeks of waiting for our car I called Fletcher Jones in Nevada. They told me they could not get the error codes to clear but not to worry, they were going to get it cleared up. 2 weeks later we got the car. I asked what it took to get the codes cleared up, he smiled and said the tech crashed the on board computer and it reset itself. When we drove the car back home from Vegas we had transmission trouble and error codes. I called Fletcher Jones in Las Vegas Nevada. They told me to take the car to Fletcher Jones in Ontario, 15 miles from our home in Verdemont CA. They kept the car for a few days and when they returned it they said there was nothing wrong with the transmission and there were no error codes. After several trips back to the dealership, half of the time they would not take the car. They refused to keep it till it was fixed and they would call me when the part came in. Before the part came in we were informed that my father in-law was on his death bed. I called, explained the situation and asked if they could expedite the part so we could take the car back east. I was informed by party dial that their main tech guy, George, said the car was safe to take back east the way it was.On our way out to pa, when we reached Flagstaff we started to have problems with the trunk not closing and the trunk opening while driving on the highway. By St Louis we had electrical problems and the trunk would not lock or close after opening. We drove to pa with trunk wired shut. While in pa the car was at Mercedes 4 times in 5 weeks. We were forced to stay an extra week waiting for parts to come in. We were told that the electronics were screwed up in the front of the car. Just outside to Amarillo Texas the same thing happened with the electronics that caused the accident and damage to the front of the car in October 7 2013. This time we caught it on video. We almost made it to the side of the road just before the car stopped running and went dark. The car coasted to a stop. We had no cell reception. We waited in the car for awhile. Out of desperation I tried to start the car and it sprang to life like nothing happened. Thank god we got this on video. It DID not matter to Mercedes Benz when I sent the video to Fletcher Jones in Ontario. They said not to bring in the car, they would show the video and Mercedes Benz and get back to us. They never DID!!! So much for the mantra the best or nothing.

Bought a 2013 Mercedes E350 for my wife as a surprise. She is out of the country at the moment, car has been parked and waiting for her. I start it once a week so the motor runs. Get in last week, command center is peeling. Take it to the dealer they try to say there is a fluid on it and it is from an air freshener. Great, but the car does not have an air freshener, nor has it been washed except for when Mercedes-Benz Tampa did the tint. I took it back and has been parked. Only thing I can think of is when they did the window tint something got there, but my personal opinion is that it is just falling apart. Especially after I read reviews about you cant wear lotion because the soft touch trim peels, etc. Ask how much to fix it, $5,700 dollars. What a crock.Call Mercedes-Benz USA, they act like they are interested and then do not even call back. After tracking them down (granted the caseworker had a baby and ended up going on maternity leave), they basically just say the dealer is not going to do anything about it and we support them. Thanks for nothing and making me waste a week.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

I have a 2013 e350 convertible with approximately 8000 miles. I have had a problem with the windows on both sides. When I close the windows, they do not stay closed. They drop down about 2 inches and cannot be closed. This causes rain to seep into the car and cause damage. I have brought the car to Mercedes dealers on 5 separate occasions and they were unable to solve the problem. They have now told me that they are working on a fix in Germany and can give me no timetable as to when it will be ready. They have refused to replace the car. They told me I should use a manual override to keep the windows closed. I feel taken advantage of and am pursuing recourse through the Florida lemon law. I would like to hear from others who have had this problem. Thank you.

My wife and I leased a brand new E350 almost one year ago. My father has the same car and we had driven every iteration he has had over the years so we were very familiar with the car, and liked the way each of his drove. The car had issues as soon as we drove it off the lot, loose parts, noises in the trunk, and rough/unpredictable shifting of the transmission. The loose parts and noises were fixed when we took our new car in to the dealer 5 days after we picked it up. They also replaced the rear tires. The car still shook and shifted roughly. So since the dealer we bought it from still had our traded vehicle, I suggested it would be best for all involved to return the car and we would leave with our trade but they refused. I contacted MB corporate and wrote letters to the President of MB North America. I was told to continue to bring the car in for service since that was what the warranty is for, but I find this completely unacceptable for such a pricey car. In almost of a year of having this car weve only driven 4500 miles because we feel the car is unsafe to drive. We pursued a lemon-law case, but since the descriptions on the repair orders are written by different people who are interpreting the problems the best they can in limited space, and since the shifting issues are intermittent, the Board ruled against us even though the car exhibited the unpredictable shifting/acceleration on the way to the hearing. We have been treated poorly by the dealer we leased the car from, and from MB Corporate who makes the Customer feel like there is no real issue with the car even though a search has revealed that the 7 speed transmission in these cars are not working correctly. Weve asked that MB re-purchase the car so we can get something that performs properly and that we feel safe driving. My wife has had issues on the highway because of the unpredictable acceleration of the car, when you expect to pass or avoid a car and you press on the gas, sometimes the car does not initially respond, and then lurch forward unpredictably. One of the board members hearing our case stated that modern cars exhibit a 2 to 3 second delay when accelerating because they are not connected to the carburetor the way older cars were which is just nonsense, but thats who is reviewing these things. I am shocked at how MB treats their Customers. I never received a response from the President of MB NA by the way. I can provide all my e-mails, letters, and repair orders if needed. MB portrays themselves as a premium brand but they treat their customers poorly and step all over them with a legal team and experts who can easily confuse board members hearing lemon cases. MB could have taken back this lemon and I would have purchased a more expensive model if they were good business people, but they are more interested in forcing the Customer to pay for a sub-standard car so that they can hold on to their image as a prestige brand which in my experience it is not. Ive had Audi, BMW, Volkswagen, and Mercedes automobiles and Ive never had anything close to this type of experience. We continue to bring the car to the dealer which has been a major inconvenience and not what you expect from a brand new car.

2014 E350. Having problems with the ECO system! Its been in the Benz shop 3 time and still not working. I will try 1 more time before putting a complaint in with BBB!! NOT HAPPY AT ALL!!!! May go back to LEXUS!!

I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didnt hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didnt know what was going on. They have just winched the car back to the workshop.My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

One of the most incredible thing. I bought for my daughter (16Y) a GLC300 for 60K in Delray Mercedes with no park aid assist (bip bip bip), amazing nobody telling me that I need to buy a totally useless package in US named active parking assist to have this, absurd. Korean, Chinese, American, Italian and even the majority of German cars this is standard, but Mercedes force you to buy a useless huge package to have this small and totally necessary sound warnings park assist.

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LIS and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

I own a 2003 Mercedes CLK 320 convertible. I love my car. However, I am having to trade it in because of rust problems! The car has only 28,000 miles and has been kept in covered garaged parking when not in use. Both doors started rusting at the very bottom about a year ago. Mercedes says it is out of warranty and the repairs will be upwards of $5,000. I am very disappointed with Mercedes and sad to have to get rid of my car.

I bought this car in Dec-2016. From day-1, I could hear a screeching sound when applying the brake. When I reported, I was told that it is because its a new car and after few days it would stop. But I observed that this sound was not reducing at all and hence I took the car to the agency. I was told that they did some adjustments and the sound should cease now. I observed the same and one more agency visit did not resolve this issue. I have done annual maintenance/servicing in Dec-2017 & Dec-2018. Both the times I raised this issue but was never resolved.After each servicing, I used to get a Customer Servicing Feedback form where I raised this issue - but again it was ignored and never got any reply. In fact the mail I am forwarding now is a proof of me completing the survey this Dec-2018. Can I request someone in Mercedes-Benz to address my issue. When I decided to buy a Mercedes-Benz (after evaluating against Audi & BMW) I was 100% sure that I will not face any technical issues. But alas, here I am struggling to get some in Mercedes-Benz to address my concern. Can I expect a response?

I leased a Mercedes ML350 in 2012. We loved it, so we purchased the 2012 (husband drives it) and ordered a 2014 ML for me. From day one we have had so many electrical weird glitches on the 2014. It has an automatic lift gate that worked when it felt like it for almost two years. I took the car into the dealership constantly and of course they said all was fine and they could not find the problem. Particularly helpful is for the lift gate to not go up when you have your arms full of groceries. Finally, one day (2 years later), the lift gate got stuck halfway open. Went to the dealership and this time they said that the motor was defective. Really??? The lift gate door still doesnt always release and open but at least it works 90% of the time. The automatic unlock on the 4 doors also worked intermittently since the day I picked the car up. I brought the car in countless times for all these issues.Finally they did something to the doors and it is better now. I would say it works 80 to 85% of the time. And, I am pretty excited about that! I still have to dig my keys out of my purse which again is generally when I have packages in my arms or late at night in a parking lot. As I write this I realize that these are first world problems but when you pay upwards of $65,000 for a car, you expect the quality to be there and your features that you have excessively paid for, to work. My favorite thing about the car is... it has a forward collision warning system that senses a car in front of you has slowed down or stopped and if you do not slow down it gives a very loud beep, beep, and a flashing warning on the instrument panel. The first time this engaged was on a country road where I was the only person on the road going about 50 MPH. No one in front of me for miles and then the load beep, beep and flashing red triangle appeared. It scared me to death!Mostly it engages when no one is around. Randomly, loudly and making me jump out of my seat. One time that feature actually engaged when it was appropriate. Today I was driving home and the traffic came to a complete stop and I was slow to notice it. But of course, neither did my car. I slammed on my brakes and all was well. I have taken the car in to see if they could fix this problem and of course they NEVER find the problem. I have cup cooling and heating (yes, first world problems) but that doesnt work either because the fuse that runs that and the cigarette lighter blow constantly whether I use the items or not. Well, I dont smoke but it would be nice to use my phone charger. In the two and 1/2 years I have owned the car I managed to coordinate once having a hot beverage that I wanted to stay hot whilst driving and the heating cup holder actually working.Finally at the dealership they gave me a bag of fuses so I could change them myself. NICE!!! How about we fix the the problem!!! My complaints have fallen on deaf ears. There is a lot of talk at the dealership about taking care of the problems but they never do. I am now convinced that when I service my car they take it back to the bay and park it and dont really try to do anything to it. Mostly I am so extremely disappointed in the Mercedes product. Shortly after we purchased our leased 2 year old 2012 ML with 38,000 miles on it, the drivers seat MB-Tex wore out and started tearing. We had a ten year old Mercedes with the MB TEX that had over 120000 miles on it and the interior was pristine!We had another ML AMG that had 168000 on it and that leather interior was perfect. I think the product has seriously deteriorated. I dont think my leather in my 2014 will make it to lease end date. The service department at our local MB dealership is deplorable. Our family has owned 5 Mercedes but this is my very last one. I fear that our 2012 wont make the 50000 mile mark. I CANT WAIT TO GET RID OF THIS CAR! I strongly suggest you buy ANY brand but MB.

Do not buy a Mercedes!!! I’ve owned them since 1990, in the past I’ve really loved these cars. I got great service from them and was always treated like a king by the dealer and Mercedes Benz Corp. I have been dealing with an issue since Nov 2017 with my S-Class. The dealer can’t seem to fix the issue and MBUSA is protecting the dealer. I will never buy another Mercedes. There are so many premium brands out there. Why would you want to spend money for poor treatment.

I have been very impressed by its brand name because it has many features that make it unique and have unique features that make it a leader. And the most beautiful is that it is a famous brand and loved by many people. What makes me choose his/her brand among others is its many advantages including speed, internal features, ease of use, and abundance of refrigeration, making it easy, and available. What I do not like about the Taraz and often bothers me is the lack of the characteristics of the symmetry of the flash and the frequency of the circulation of many people and more than the same quantity of its price in the market.

I bought my used 2002 Mercedes Benz c230 about a year ago with a small used car loan. Everything seemed to be okay with the car but that only lasted about 500 miles. Everything on this car is broken. My dashboard is dry rotted and chipping away, the side door panels just come off when trying to open them up from the inside. Everything I touch literally just falls apart in my hand as if its been put together with Paper glue! The controls that open and close the windows have literally just popped off and are hanging there! I have electrical problems, my windshield wipers dont work (I live in Florida), my air conditioning doesnt work... Ill be driving down the road and my engine just turns completely off and I lose all power to everything including steering. My SRS light is on so I have no locking seat belts, airbags or horn. The car is literally a death trap, I seriously am concerned for my safety driving it and to fix all these defective things that are happening is going to cost probably 100 percent of the worth of my car. Im a hard working person, and this car has been nothing but a big hole I throw my money into. Im still paying it off so its getting parked and Im biking to work. Thanks, Mercedes for ripping the public off with this piece of junk!! Btw the car has only 70,000. I owned a dodge neon with 215000 miles on it that ran better than this!

Mercerdes 2012 GL450 - I had to replace the Continental Tires with less than 24,000. I found out the MFG doesnt even have a tread warranty for these tires. These are the cheapest tires available for this vehicle. Mercedes put my family in danger with these garbage tires and I will never purchases another Mercedes again. I have never in 31 years of driving have I had to replace tires that were totally shot with 24,000 miles on them. The dealership and corp said this is normal tread life!!!! We have always had Lexus in the past and Mercedes is not even close to the quality. Dont buy a Mercedes with these junk tires on them if you like your family.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

I bought a new E550. MB promises that their mbrace plan is included in the price of a new vehicle for the first 6 months. Yet, for activation, they insist on a credit card number. When challenged why they need a credit card to activate something that was included in the price of the vehicle, they say its their policy and that after five months, I would have the option of not continuing with it. I find this reverse marketing unacceptable - that is, you have bought something unless you cancel it in time. A credit card is not a legal requirement in the US. I could have chosen to pay through a bank account etc. MBUSA talks nonsense about their interest in my well-being with mbrace to which I say, activate what I have paid for without demanding a credit card number and make mbrace free for the life of ownership. Obviously, mbrace is more interested in marketing and receipts than my well-being.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

Second time in 1 year 2 tires blew out on the road in NYC. Paid first time for 2 tires because was told the wheel alignment was the cause of the bubbles on the tires. In fact the tires were defective and the car was at all times maintained on schedule by the dealer (2013 model S550). They wanted to charge for the tire replacement second time and charge for the wheel alignment - again the dealer maintains the car. My conclusion is that the tires are defective or not suited for driving in the city. This is the last time I will buy a Mercedes - poor quality, poor overpriced service...

They had someone else’s information on my account that I was paying monthly for. I contacted them to no avail! Just canceled my Mbrace services today! Beware they’re horrible, I was paying monthly for a service that they made an error on Surprised that Mercedes Benz is affiliated with them. I didn’t receive a phone call or notification about the error. Thanks.

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

If I could give no stars - I would. I bought a used SLK (2 years old) with the usual approved mercedes talk that went with it and at the check list showing what work had been carried out before I took delivery. The salesman told me that it was one owner. Turned out to be two when the log book arrived. Mercedes are washing their hands of this lie as the sales man has now left, although I did tackle him before he left and he was looking into it.The tyres were delivered with the check list showing 6mm. 5 months and a puncture later they were 2mm. Again Mercedes have no interest as the tyres are still legal and are not taking any responsibility for my tyres evaporating. I have done 1000 miles in this time. No way on earth have they used 4mm tread, but Mercedes wont budge. They are legal and thats it. I had a wheel taken off and it had to be hit with a hammer to move it. The mechanic recommended I had them greased during my next service, but on the check list it is showing that they had been removed and greased.The car now sticks in a low gear when travelling in slow traffic. Its been back to Mercedes twice. They havent found a fault and apparently no fault is showing on the computer but they have done 200 miles in my car to check it and the last time was delivered back to me covered in mud. I am 4 miles away from the service centre. They have offered to pay for me to have it cleaned (take to a car wash effectively). This is the worst service I have had from anyone anywhere. Mercedes customer service are just weird with their random phone calls that last about an hour but resolve nothing. They dont care about their customers and that it pretty much it. Ive told them that what they need to say is Im very sorry that you are unhappy and we will make sure that your queries are responded to and explained. Rather than their very defensive attitude of the car is legal, the salesman has left - what happened to the customer is king. I will never buy another car from them. Id rather take a bus.

Ive had to have 2 tires replaced due to bubble issues in my Mercedes C-300. Although I thought my experience was unique, today (June 15, 2015) when I went to get my car oil changed it appears I wasnt the only one with this issue. Two other customers at the Mercedes service desk had exactly the same issues. Imagine my surprise! At $275 a tire all of us were pretty twisted that this issue is going on and Mercedes has NOT issued a recall on this brand tire! Can someone help stop this unsafe issue? Does someone have to get hurt first? How many more people are in the same boat? Can someone canvas the service logs at Mercedes and see how bad this issue really is? Lastly based on the young attendant behind the desk she said, weve had tons of people with flat tires. She also stated, dont worry we have truckloads of tires in inventory. How scary! What would you assume? Someone please advise, how do we proceed?

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

The battery dies randomly (5 times), repaired three times, each time it was supposedly fixed. The consequences are being stranded and very pissed off.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... Its worth the read. :) Heres the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldnt turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.Tom ** was very communicative and explained they were checking the battery and all the electronic systems etc but it was taking some time. Finally, we go word that they had identified that it was the EIS system. They replaced that system, completed the installation and they did a multipoint inspection to identify potential issues as well as confirm that the battery, cables, mountings etc. were inspected and were AOK. This took 10 days.We got the car back. It CAUGHT ON FIRE while were were driving. The fire was where the battery is located underneath the passenger seat with flames and smoke billowing up. There was no indication anywhere on the dashboard that there was a problem. Thank god We were not on a highway and that one of my kids or spouse werent sitting there when this happened or we could have been killed or badly burned. Luckily it was snowing a boatload and we got the fire out by shoving snow on it and when the smoke cleared, we noticed the red safety plate that typically covers the positive connection had been removed and was sitting placed in the back of the passenger seat. We took pics, contacted our insurance who told us to contact the dealer and let them know once we had a cause.We contacted Tom ** at Autohaus on the Edens and explained the situation. He advised us to have it towed back there so they could do an investigation. We had the car towed up there and he called a couple of days later and stated that they needed us to authorize $500.00 to pay for a further diagnostic because they had to pull up the seat to determine the cause of the fire. He believed it was an issue with something shorting out the battery but needed confirm. We agreed to the diagnostic. He commented that they never touched the battery the first time we brought it in. We reminded him (we have his voicemail) that when we brought the car there the first time, he let us know they couldnt figure out the problem as they had tested the battery and it was working fine.They also completed installation of the battery (he confirmed) and finally they provided us with a multiple point written inspection report where they specifically stated that they inspected the battery, cables, mountings etc. and all are AOK. We again brought up the missing red safety cap that should have been covering the positive wires and he stated that doesnt matter and isnt the issue. We asked if the exposed wires that should have been covered by the cap could have caused the fire if they sparked and he said he wasnt sure but would know more once they did a full investigation.We waited and then received a report where no diagnostic was included but rather they just supplied the cost of the damage and repairs for $4600.00. Included in this report was a new multipoint inspection where they stated that they inspected the battery, wires, mountings and cables and all were AOK. Except that the battery had melted as had the connecting wires and cables. WHAT? Hmmmm.He followed up with a phone call and stated that they thought the battery was faulty and we should go after the battery company. We asked why that wasnt listed as a diagnostic he said he couldnt legally state that but we actually paid 500.00 to figure out the cause and we would need that to go back to the battery company. We also asked bout that multipoint inspection stating all was ok with the battery, cables, mountings etc. When, in fact, they had been in a fire and all was melted/seriously damaged. What we learned from Tom ** is that these inspections are a courtesy and they may or may not actually do them! What?I brought my car to Mercedes because I trust they do what they said they did. I trust their recommendations. It turns out that they dont actually do the inspection. These two reports confirm this fact. Which brings me back to the first time around. If they had actually done the inspection, wouldnt they have either picked up on a loose wire and/or the missing plate? Seems reasonable. Note to self: They do NOT do the inspection, just say they do.We asked him to document the faulty battery and then we got another report where the multipoint inspection reflects that the battery, cables, mounting etc. are NOT AOK and also NOT documenting a faulty battery as the cause but instead identifying some loose wires by the positive battery cable (that would have been covered had the cap been on or picked up if they actually did the inspection) added 250$ to the bill and sent it over. 4900.00 and no cause or accountability. At this point in the conversation, we contacted the head of service Jim ** who had Tom call us back because he was too busy. You can imagine our frustration! The worst part is Tom was very polite and kept saying we want you to have a great experience and be happy. Not possible at this point.We brought our car here in December and spent 1800.00. Got it back and then it CAUGHT ON FIRE while we were driving! We bring it back again and get a huge runaround with no clear cause, conflicting reports, phone calls that conflict what was written and all the while they have our car as a hostage! Finally after 2 weeks without a car Jim ** agrees to talk to us. He does not appear to have an understanding of the details to date and the gist is he asks: What do you want? Do you want me to pay for this? Cause that isnt gonna happen. Call your insurance and have an adjuster come out. We dont want to push a claim on them but thats why you have insurance. Once we figure it out we can get you loaner and I can cover your deductible.Progress! I contact my insurance to explain that we are at an impasse and give them the details. They agree that this sounds very suspect and they get involved (thank God) but due to Covid it will take them a few days to get out there. I call Jim back with the update and he says great but no deal on the loaner. There is a catch. I can get a loaner once insurance agrees that they will pay for it...interesting.... The next day, Tom ** calls to reinforce that we will NOT get a loaner until insurance agrees to pay. He ends the convo with we want you to have a great experience. Seriously? (Note: if you have a Mercedes, get rental insurance with your car insurance!)Finally insurance and Autohaus strike a deal that is less than what they charged us initially at $4200.00 and Tom calls to state that it will take them another 7-10 days but we can have a loaner as long as we bring it back every 3 days... no exceptions. What?! Has anyone ever gotten a loaner for longer than 3 days from Autohaus on Edens? I know I have from Mercedes downtown. We live 40 minutes away; we have 4 kids; We have been without our car for 2.5 weeks (due to what appears to be negligence). We never got a loaner the first time either....oh and we had our car serviced there and then IT CAUGHT ON FIRE which is why we need a loaner! This was the WORST EXPERIENCE EVER!When we go to pick up the car, there is yet another report differing from the first 4 and they have added charges for additional parts but dont know what the parts are. Literally a change for parts unidentified. They told us to pay the difference and that they had contacted our insurance who would reimburse us except...wait for it...not accurate. And regarding those outstanding charges that we paid for? They will get back to us on what they were for. Still waiting.What about MERCEDES USA you may ask yourself? Well we also involved Mercedes USA and spoke with Susan, Executive Referral Manager at HQ in Georgia and she is supposedly investigating to see if there was a car malfunction but dealerships are basically franchises and they have no involvement AT ALL! What? They said this type of situation has nothing to do with them.Also she indicated that if we got the car fixed, they may not be able to investigate which is ridiculous. You would think Mercedes USA would want to inspect what happened when a Mercedes Benz catches fire at the battery under the passenger seat while being driven and there is no indication other than the flames and smoke engulfing the car that there is an issue? And that this occurred immediately after having it serviced at a Mercedes Benz Dealership. I guess not. It is so far down their list that after we submitted the photos and took the time to fill out all the information she has not responded in any way. Thankfully no one was hurt or killed or this would be a very different conversation.How did it end? We got our car back and we got the battery back as well. We are waiting to hear whats next from Mercedes. It was too big of a deal to not leave you with the details so there you have it! Dont go to Autohaus on Edens and if you do: know that the multipoint inspection isnt real. To be quite frank do yourself a favor and dont buy MERCEDES. If you want a German car...I would say look to buy and Audi or a BMW.

I bought my SLK 250 from an Acura dealership with 16k miles on it. I put less than 10k miles on the car before the retractable roof began to leak, out of the blue. Water was pouring into the car. Long story short, Mercedes told me the entire roof has to be replace and it will not look like my current hardtop. It will be all glass. The entire look of the car will be different. They have had my car for three weeks and the total bill is nearing 7k. To make matters worse, they reported my mileage as 36,XX* when it was truly 26,XX*. They promised a correction but a month later, it isnt corrected. So I cannot even sell the car because now the odometer does not match the Carfax. I am going back to BMW, and will never again look twice at a Benz. The dealership handling all of this is Lokey Mercedes of Clearwater, FL.

Mercedes Me App - What is wrong with these people. Have been waiting 8 weeks for them to verify that I own my vehicle. Should have been done within 1 - 4 hrs. Waste of time. Dont subscribe to their app. Clearly unfunded and under resourced.

Ive never had a worse telemarketing experience in my *life*. I received a letter from Mercedes mbrace saying my complimentary trial period for mbrace secure service would convert to a billed service (as Id expected) and I could call them to cancel that, so I did. After some of the usual Q&A, I told the guy to cancel it. He told me how great it is. I told him to cancel it. He told me how great it is again. After this went on a few more times I started saying just cancel it while he was still selling. He said I needed to hear why it was so great (not his words). This went on a few more times and I switched to say I want to speak to your manager. We went around with this a few more times while he continued to sell and I continued request his manager. Finally I told him one more time to cancel it and hung up.Then I called the number again, talked to a different agent, told him I wanted to talk to his supervisor regarding the other, rude agent. After a while a supervisor came on the line, sounded nice, but then told me I cant cancel the account until within 30 days before the trial period lapsed. The letter I received said nothing about this, and after a bit the guy said he could do it today (apparently a favor) -- but only after he tried to sell me some more! Of course he didnt phrase the sales pitch that way, he called it a reading a disclaimer. I tried a few more times to instruct him to cancel the service without effect, so hung up again. I don’t think I’m under any obligation to hear a sales pitch after I’ve given clear instructions – many times! This is not what we expected when we bought a Mercedes.