In January of 2019 we each received our new leased vehicles, and 6 months of free MBRACE. I have used this service in the past and it was tolerable, though hardly worth the ridiculous price. What is provided currently is horrible. It takes forever for someone to answer, and each time I call, the people who answer neither speak nor understand English. Guaranteed that when the free period is over, it wont be continued, and I highly doubt I will use it when its free.

Thanks to diminishing quality and outrageous dealer charges, depreciation on these cars is huge. If you avoid the hand grenades like air suspension, brake issues (2003-2006), exploding early 350 motors, and are prepared to never go near a dealer, you get an outstanding low mileage used car. I have a 1999 E320, purchased in 2009 with 45K miles, well under $10k. I now have 82k on it, and apart from a little A/C work, it has been trouble free and a pleasure to drive. Yes, oil changes are expensive at about $100, but are only required every 12k miles. I also have a 2007 CLK350 Cabrio, purchased last year with only 24k miles for under $20K. I have put about 10K miles on it so far, and it is as reliable and pleasant as the E320.

My wife and I leased a brand new E350 almost one year ago. My father has the same car and we had driven every iteration he has had over the years so we were very familiar with the car, and liked the way each of his drove. The car had issues as soon as we drove it off the lot, loose parts, noises in the trunk, and rough/unpredictable shifting of the transmission. The loose parts and noises were fixed when we took our new car in to the dealer 5 days after we picked it up. They also replaced the rear tires. The car still shook and shifted roughly. So since the dealer we bought it from still had our traded vehicle, I suggested it would be best for all involved to return the car and we would leave with our trade but they refused. I contacted MB corporate and wrote letters to the President of MB North America. I was told to continue to bring the car in for service since that was what the warranty is for, but I find this completely unacceptable for such a pricey car. In almost of a year of having this car weve only driven 4500 miles because we feel the car is unsafe to drive. We pursued a lemon-law case, but since the descriptions on the repair orders are written by different people who are interpreting the problems the best they can in limited space, and since the shifting issues are intermittent, the Board ruled against us even though the car exhibited the unpredictable shifting/acceleration on the way to the hearing. We have been treated poorly by the dealer we leased the car from, and from MB Corporate who makes the Customer feel like there is no real issue with the car even though a search has revealed that the 7 speed transmission in these cars are not working correctly. Weve asked that MB re-purchase the car so we can get something that performs properly and that we feel safe driving. My wife has had issues on the highway because of the unpredictable acceleration of the car, when you expect to pass or avoid a car and you press on the gas, sometimes the car does not initially respond, and then lurch forward unpredictably. One of the board members hearing our case stated that modern cars exhibit a 2 to 3 second delay when accelerating because they are not connected to the carburetor the way older cars were which is just nonsense, but thats who is reviewing these things. I am shocked at how MB treats their Customers. I never received a response from the President of MB NA by the way. I can provide all my e-mails, letters, and repair orders if needed. MB portrays themselves as a premium brand but they treat their customers poorly and step all over them with a legal team and experts who can easily confuse board members hearing lemon cases. MB could have taken back this lemon and I would have purchased a more expensive model if they were good business people, but they are more interested in forcing the Customer to pay for a sub-standard car so that they can hold on to their image as a prestige brand which in my experience it is not. Ive had Audi, BMW, Volkswagen, and Mercedes automobiles and Ive never had anything close to this type of experience. We continue to bring the car to the dealer which has been a major inconvenience and not what you expect from a brand new car.

This is Horrible. I think we all need to write to the Better Business Bureau. I change 4 batteries and twice the alternator. The amount of money that this cost me is just crazy. The battery still drain for no apparent reason. In order to use this garbage car, I need to open the front and unplug the battery everywhere I go. DO NOT PURCHASE MERCEDES BENZ. Buy a Lexus - I highly recommend that.

Mercedes-Benz GLS 450 2017 - My passenger seat doesnt move forward properly. When I went to the dealership they said the screw is in the motor is not good and it doesnt cover under the warranty. I paid extra for the extended warranty. The dealership told me its the external problem so they wont cover for the warranty. I think they dont want to cover the warranty so I pay from my pocket. The motor cost with labor is 2100.00. I will recommend not to buy Mercedes-Benz and if you buy please check the warranty issue as the company wont pay for it.

I purchased a 2003 ML 350 New. This is my 2nd new ML purchase. the first one was a 98. LOVE them both... but my drivers seat heater has an issue. It burns your skin when you turn it on. It started at about 52K miles. Just out of warranty. I have read many reviews from others about this. There should be a recall or repair from Mercedes. This must be an issue with many 350 MLs. Any suggestions to have Mercedes take responsibility?

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

The reviews on MB were great so I purchased my E350 in good condition in 2011 and thought I was home free. Less did I know I was in for big problems to come? I have been in 3 potholes and each time there is a problem. In all the 3 occasions the tires were total and I have to get new ones to replace. Also out of the 3 incidents 2 rims had to be replaced. The rims were damaged so badly that it seemed they were in serious accidents. I cannot bring myself to believe that Mercedes Benz wheels quality are so cheap that any small hole could damage the tires plus the rims. The recent incident cost me a total of $1700 for a tire and a rim. This is the second time I am shelling out this amount of money.This is disturbing. I am now not even confident driving my E350. Constantly looking out for holes on the street to avoid and this is dangerous considering other cars on the road. Avoiding potholes may rather lead to a crash with another car. In all my cars that I have owned since obtaining my drivers license (25 years ago) I have never had a rim damaged with potholes but under 1.5 years I have had 2 rims damaged on a supposedly durable car. I am thinking a more safer and ordinary make car and park the E350 somewhere. I feel very unsafe now driving the E350 and moreover I dont have $1700 to shell out all the time. I am surprised there are no recalls on the wheels. The wheels require a more durable material.

My experience has been nothing but a disaster from both Mercedes-Benz dealership in Kansas and MO. They are very racist against people of color especially to women. Ive never been treated so bad. You never get offered the same services as other individuals. This makes it very upsetting that I purchased this vehicle. After the salesperson was confronted about his behavior now he wants to try and pretend it didnt take place. Yes it did happen and he needs to own up to it. He doesnt need to work with the public. I dont recommend purchasing a vehicle from them to be humiliated.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

While it is well known as STAR brand and top luxury, comparing MB product support (goodwill) is way bad compared to BMW and Audi. Audi provides up to 12 years power train goodwill. MB with an engine less than 100K with well maintained vehicle failed to offer reasonable consideration for their engine. Their Customer support offered me 1K sales incentive on new vehicle (I have a 86K value vehicle, 1K is 1.17% of the vehicle). I would say if Daimler knows about MBUSA and keep silent this is a big mistake.

I got a new C200 around 2010 and been driving for 6 years now. This model is good till the use of 130,000 Km. After that start having minor fault but very critical for safety. The car stopped at junctions or traffic lights whenever it went into idle mode. After checking with some local service they advise to change Air Mass sensor and it was almost fixed!! So far I am very satisfied with this brand.

I drive a 2011 Mercedes Benz E350. The extended warranty is expired but it only has 89,000 kms on it. First issue, the air conditioning gives me heat instead of cold air. I had sensors to replace after checking warning light codes. The main issue Im having with Mercedes is there is a tear in the leatherette seats in the drivers side. The car has only 89,000 km. I can understand the other issues and how I would be out of pocket, but I would expect a much higher quality standard for an $80,000 dollar car. I had assumed the seats were made out of real leather and would be stitched properly. This issue I expected Mercedes to resolve. However, after many attempts the best they offered was to pay for half the material (about 25% of the total cost). Mercedes is not the quality of vehicle that their image portrays. I would not buy another one in the future, back to BMW for my next vehicle.

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

I wanted to post this to hopefully let potential customers know what to ask their dealership when thinking of purchasing a GLC 300. I apologize for the long length, but, think it will give some insight into the possible multiple problems. Keep reading: My wife and I purchased a 2016 Mercedes Benz GLC 300 4Matic in March of 2016 - - our first and only Mercedes. Within 6 months of purchase, the brakes starting to emit an ear piercing squealing when in reverse. We contacted the dealership and were told that there was a design problem with the brake pads and new parts were being worked on.In the interim, the brakes started squealing in forward as well. We waited from September, 2016 until the beginning of 2017 before new pads were put on. Later in the year we began to hear tire noise inside the vehicle. We had a second maintenance service scheduled and done on December 9, 2017 and informed the dealership of the tire noise.After their investigation, we were told that we needed to purchase new tires, although, the mileage on the tires was at 18,935 miles. The Pirelli Scorpion Verde tires on the vehicle are rated for 65,000 miles. At the same time, we also experienced a clicking noise near the drivers door. The explanation for this was noise coming from the high pressure fuel pump. Not sure why we didnt hear the same noise when the vehicle was brand new. Also, the brake squealing also started again. We were informed, after having to ask, that Mercedes was working on yet another fix, but, parts were not yet available. We are still waiting for the new brake parts.This was just a prelude to what was coming. On January 4, 2018 my wife was driving home from work. The vehicle began to shake, sputter, and she could not get the vehicle to accelerate. By the time she reached home, 8 miles, the car was smoking profusely. After contacting the dealership, the car had to be towed. We were contacted the next day, January 5, by the Service Manager. We were told that a call was placed to the engineers in Germany because this had never happened before, even though there are several posts on various internet sites that dispute that statement.Due to the dealership not having a loaner vehicle available, we had to rent a car from January 5 until January 15 this was reimbursed by Mercedes. On January 15 we did receive a loaner vehicle from the dealership. On January 24 a call from the dealership informed us that the torque converter had gone bad and needed to be replaced. The mileage on the vehicle at this time was approximately 19,500 miles. Finally, on January 30 we received a call indicating our vehicle would be ready on Thursday, February 1. We met with the Service Manager upon arrival at the dealership and reviewed all the issues we experienced with the vehicle up to that point.We then began driving back home. When we were about 20 miles from home, a check oil level indicator message appeared on the instrument panel. When we arrived home, I checked the oil level and found that it barely registering on the dipstick. We were instructed to have the vehicle towed back to the dealership. They started looking at the vehicle on Monday, February 5. They called and informed us that the oil had not been touched in any way during the torque converter work, but, they needed more time to determine where the oil was going. They will continue to investigate as of tomorrow, February 3.

Mercedes C300 - Having a multitude of problems, some are safety related. Does someone have to die in an unfortunate accident before something is done? It seems that the company is very aware of the problems, and one would believe that a car of such a prestigious reputation, wouldve addressed this issue promptly.

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

The Mercedes GLC 300 4matic has more luxury features than any other vehicle I researched and test drove. The surround cameras make it easy to park. It has all surround cameras, heated seats, and a comfortable ride that is adjustable to a more sporty mode. I like the seats better than the stiff seats of other makes. The auto hold feature makes it easy to brake and not have to worry about the vehicle moving. The automatic wipers make it easier to drive without having to worry about manually operating them. However, I would like to have air conditioned seats. I would also like for it to have a heated steering wheel since my hands are cold often. Also, Im worried about not having a spare tire even though it has run flat tires. Run flat tires tend to last much less longer than normal tires.

Mercedes slk 350 - 20,078 miles and its been in Mercedes shop 6 different times for all kind of reasons. 2 different times for wheel sensors once cause headlight come loose and fell battery replaced after one year. Parking light snapped out of bracket. Trunk opened while driving down hwy for no reason. Has other electrical problems that occur every so often. Spoke to customer service to no avail. Vehicle never been in a accident. Just very low mileage car. Dont buy Mercedes and oh also when you take it to the dealership you gonna wait on parts too.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

C300 with 90,000 Km. Would not start - catastrophic failure. Repair bill to $8000 with no end in sight. Weber Motors in Edmonton gouging and was MB Canada doing nothing. I am ready to walk away from this car. I finally threatened to sue and spoke to the manager and the bill is now about $5K. They tried to tell me it was reverse boosted when it has never been boosted at all. Really????? Totally unacceptable. To put in perspective, my previous car was an Infiniti which I kept to 260,000 KM and no problems with it. The one before that was a Volvo which I kept to 268,000 Km with no problems. I take very good care of my vehicles and I did same with the MB to no avail. When I get this car fixed, I am selling it as soon as I can. It will be a cold day in hell before I have another MB.

2001 Mercedes g55AMG - I ran over a muffler in the road and destroyed two tires. After three days of searching I have found Mercedes no longer makes them!! How am I supposed to drive my car with two tires? I think Mercedes should reimburse me for my tow at the very least. Im on a fixed income and this has put me in financial trouble!! Please let me know what you can do. By the this will be my last Mercedes.

Never again will I buy a new Mercedes. Our 2011 ML350 has only 22,000 on it as of today. We use it for vacation trips only and it is stored in a climate controlled garaged when not in use. We have had three major repairs in the 22,000 miles, mostly sensors failing that made drivability terrible. Also had to have a new computer installed after several trips to various MB dealers who could not seem to diagnose the problem.Latest problem is bad rattling noise from the front suspension. I took the car to an independent mechanic who has a stellar reputation who diagnosed the problem as upper front strut mounting failure. This was at 17,000 miles and in preparation for a trip to Florida we had scheduled and wanted to be sure it was safe to drive. On that trip I took it to a dealer in Raleigh, NC where our daughter lives to have it repaired (We have no dealer within 100 miles of us here). The dealer verified the strut problem and quoted over $1800 to repair, which was a shock to me as I assumed at 22,000 miles that the warranty would cover this. We were told the time on our warranty had expired by just a little bit and it would not be covered by warranty. I called MB USA and tried to get it covered since it was such low mileage on the car. They would only allow a 40% discount on the repair. I then took the car to the earlier mentioned mechanic who did the repairs for less than the 40% off price at MB dealers. Never again will we buy a MB or have this one repaired by a MB dealer. The build quality on this car is about as bad as owning a Yugo. I have much experience on automotive builds as my hobby is restoring antique cars and building hot rods. I have built several cars from the frame up and currently own two hot rods built that way (1953 Ford F-100 and a 1934 Chevrolet). The car club I belong to is who recommended the local mechanic I use now for all maintenance on my newer cars when I dont have time or equipment to do it myself. The MB was purchased by my wife as her car and we expected much more from such a high priced vehicle. Highly disappointed in Mercedes-Benz.

4 months ago I have CLA 200 Urban. Since that, a noisy whistling sound observed, dealer 3 times visit and checked - did not find the cause. They changed Turbo, without effect on sound, vacuum system ok. Lastly they said all CLA models are noisy with harsh engine. If not satisfied sale it.

I have a 2006 ML350 that has 100,000 miles and is worth about $13,000. The check engine turned on so I took it to the agency and the estimate to fix it is over $9,500. In the dealership they told me to call Mercedes USA and after a long talk and wait from them they offer a 10% discount on the repair. A car that has always been serviced correctly and that is supposed to last 300,000 miles definitely does not. Mercedes knew that those parts were defective and changed them on future models but they will not be fixing what they sold that is defective. I would definitely be thinking again about buying a new Mercedes in the future.DONT BUY MERCEDES.

I am contacting you on behalf of my brother who owns a Mercedes C220 CDI Avantgarde since December 2009. After being told that the galvanized steel is rusting on the rear wings, it broke down - unable to start. The garage replaced the alternator, water pump and the belts, but while returning home, some dashboard lights indicated another fault. He was told not to drive it as a risk of fire. Another garage re-wired it and told him it had been on fire previously. Once again, on the way home, the faults showed up on the dashboard so he had to take it back to them once again. Now, the garage is having to look further into the problem. However, when he got the car, he was not told that the car had been on fire. My brother is not happy because it has cost him 845 pounds. Until now, I would be grateful if someone can get in touch with him. Thanks.

Ive owned 5 Mercedes over my car buying experience and I can tell you I will never buy another one. I have a ML 350 BlueTEC (diesel) that has known problems with the vehicle. I just found out on the oil leaking near the rear main seal. I called Mercedes to ask why in the world would a car with 57k miles have a problem like this when Mercedes brags about how great an engineered car they make. I have spent over a week on the problem the dealer fixed the supposed problem to break another problem. Now they want me to pay for what they broke. CROOKS WOULD BE THE WORD I WOULD USE. Ive had several Lexus and no problems. Mercedes does not stand by their name and overcharges for everything. The customer service people just lie to you, point blank. DONT BUY A MERCEDES, BUY A LEXUS. CROOK, CROOKS, AND CROOKS.

Our 2005 ML350 spontaneously caught fire recently and was completely destroyed. It was recently serviced and our insurance has opened a cause and effect investigation to rule out any service related fire. Thankfully no one was hurt, and no other cars or structures were damaged by the fire. We are stunned and angered. Hopefully they will find out the cause.

I love my car...HOWEVER, the price to get it worked on at a Mercedes dealership is absolutely ridiculous! They will try to get you to change your windshield wipers and charge you several hundred dollars when you can buy online and spend 50. I dont know if the upkeep price of the little things that go wrong are worth the hassle and cost. You really need someone who is Mercedes certified to work on your car. I brought mine into a shop to get an alignment and they couldnt do it so I will have to bring to the dealership.

I purchased my Mercedes SLK 350 new in 2005. The car currently has 49,000 miles on it. Within the last month while driving, my transmission has gone into neutral causing the car to lose forward motion and not allowing me to regain drive. This occurred on the freeway at 65mph, in traffic on a major boulevard and most recently on a one lane, steep downhill grade in Malibu Canyon. Each time I had to coast off the highway, turn off the motor and wait. Then I would restart the car and it would become drivable again. After the last incident, I took it to Silver Star Mercedes in Thousand Oaks where I have my SLK350 serviced and where I purchased it new in 2005 as a retirement gift to myself. After performing tests, they said it was a defective speed sensor and would cost $2,500 to replace. Even though the car only had 49,000 miles on it, they wouldnt repair it under warranty as the 5 year (50,000 mile) factory warranty had expired. Before authorizing the repair, I researched NHTSA to find out if there had been other reports of the same problem. While there are some reports of this on my model, there have been numerous problems with other Mercedes models speed sensors that have been repaired for Mercedes owners as a safety issue. Some of those repairs were directed by the NHTSA.Considering that the issue seems to be safety related and my Mercedes only had 49,000, well-maintained miles on it, I asked my service rep if he would mind contacting Mercedes about this issue and see if they would repair it or at the least, share in the cost of the sensor repair. Two days later, the dealer contacted me and said Mercedes wasnt interested. I am surprised and disappointed in Mercedes for their seeming lack of interest and Silver Star for not offering a cost adjustment in the absence of Mercedes not reaching out. It is my understanding that Mercedes has become more proactive in safety related issues and gives their dealers more flexibility in situations similar to mine. I have a genuine concern for my familys safety and the safety of other Mercedes owners and their families.

I just purchase a 2015 C63 AMG S. The moldings are falling off the car under the door. The car was taken to their body shop and the molding were replaced. A week later they started to come off again. Today I took the time to go to the dealer and talk to the shop foreman about this issue. We both agreed that the molding and lower panels are made defective and there may be no fix for this problem. I hope that Mercedes comes up with a fix soon or I will have to replace this car asap. It seems that the quality of their product has gone down the tube.

I bought Mercedes E350D 2016 from Mercedes Liverpool about 2 months ago. 16k on the clock, manufacturer approved. On the way home I noticed that the car starts to vibrate when I press the brakes. I contacted Mercedes Liverpool and they said that I need to go to the nearest Mercedes and fix it and they will cover all costs. I paid £1200 to change brake pads and disks and rear alloy wheel. Mercedes-Benz of Liverpool did not pay me anything, they keep saying my different stories. They said that they already sent money into my account, then they said that they issued check 2 weeks ago, then they said they need to get an approval from head office and so on. When I contacted Mercedes Customer Service, they replied to me saying that Mercedes-Benz of Liverpool had already paid me by the check so I had to go back to Liverpool to confirm that but they said: No we are still getting an approval from head office. Absolutely useless service!!! Worst service ever.

My Mercedes SL 550 is an awesome bright red convertible with automatic roof! Beautiful with top up or down. Car always causes people to tell you what a beautiful car you have.

I purchased a 2015 S Class Sedan on Nov 11, 2016 with 18,500 miles on it. A week later I started to notice the transmission downshifted hard from 5th to 4th. My car has been in the shop going on 14 days and this is after having it looked at once already. I am told today, that updating the software did not work which it took Mercedes 13 days to tell me that after already doing it over a month ago the first time. So, it appears it is a guessing game now, they say it may be the valve body or it could be this etc... nevertheless, it is in disrepair. I am currently driving a C300 loaner and while I am appreciative of the loaner, I did not buy a C300. I am making the payment for the S Class. The worst part is, they cannot tell me when they will have my car back to me.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

We purchased this beautiful black SUV in December of 2011, over a year ago as of today. I debated between an Acura vs. a Mercedes. I have owned an Acura in the past and was pleasantly surprised by Acuras outstanding customer service. However, I chose Mercedes, assuming they too would have impeccable service. This assumption was far from the truth. The Mercedes did not come with running boards and since I am short and we live in rainy Oregon, its essential to have running boards and mud flaps. We didnt want to have mud flaps put on until we received the running boards as the two really need to be installed at the same time. We have now been waiting over one year for the running boards. I have called Mercedes directly and been told we have been put on the preferred list but they did not have an ETA of when I would actually get them.To make matters worse, I purchased rubber floor mats and received a recall notice for the drivers side, took the mat in and was told they had to actually take the current mat, mail it to Mercedes and wait for Mercedes to mail the new one back. Again I am told, no ETA, and off the cuff, good luck with that...

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheels ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES. My mechanic suggested I contact the dealer. I have called the dealer 6 times, and each time they have said someone in their service department would get back to me. I gave them 1 week after each call to get back to me. I have never had a return phone call. The last time I called I asked for the manager. Again, promised call back, with no call. Then I reached out to make a written complaint on MB of America, still no response. I finally called MB of America customer service and did speak to a very nice man who agreed, this is not a normal thing to occur. He researched to part to see if there was a recall, none found. Then he proceeded to only provide a case number for reference if it happens again... This cost me almost $1000 dollars and I dont believe I should have incurred this expense on a vehicle with only 18k miles on it. For a vehicle maker who claims to be responsive, Im not feeling satisfied.

I have replaced 7 Tires within the past two months. This has caused inconvenience and expense. I have filed complaints with the City of NY and have been turned down. Is there any attorney handling a Class Action Suit? I would like to be notified.

I purchased an E class in 2008, and got the hard sell about the extended limited warranty from the salesman, so I purchased it for more than $3,500, believing what the finance manager told me that it would be refundable, if the vehicle was sold or traded in before the extended limited warranty went into effect. In December 2010, my husband decided to trade in the vehicle, because an illness prevented me from driving it, and I requested a refund of the warranty as the vehicles factory warranty would not expire until April 2012. The dealer referred me to Mercedes Benz USA and they told me that the warranty was not refundable, as the warranty only allowed me to cancel 60 days after I bought the brand new car with a 4 year factory warranty. I kept telling them that this did not make sense and the 60 day rule for the refund would logically begin 60 days after the extended warranty went into effect. Mercedes corporate absolutely refused to budge from their position, and have pocketed my $3,500, without doing anything for my money. I have been a loyal MB customer for 20 years, and have purchased 5 vehicles in that time frame, and I find it unacceptable that the big international Mercedes corporation found it necessary to keep my money.

Bought a 2013 Mercedes E350 for my wife as a surprise. She is out of the country at the moment, car has been parked and waiting for her. I start it once a week so the motor runs. Get in last week, command center is peeling. Take it to the dealer they try to say there is a fluid on it and it is from an air freshener. Great, but the car does not have an air freshener, nor has it been washed except for when Mercedes-Benz Tampa did the tint. I took it back and has been parked. Only thing I can think of is when they did the window tint something got there, but my personal opinion is that it is just falling apart. Especially after I read reviews about you cant wear lotion because the soft touch trim peels, etc. Ask how much to fix it, $5,700 dollars. What a crock.Call Mercedes-Benz USA, they act like they are interested and then do not even call back. After tracking them down (granted the caseworker had a baby and ended up going on maternity leave), they basically just say the dealer is not going to do anything about it and we support them. Thanks for nothing and making me waste a week.

Down for service 9 times for wiring problems and sensor failure 2012 SLK350 with only 10700 miles On it. Asked for a discount on extra service contract. Because of repeated problems major system failure, they offered me 100 dollars off a 1200 dollar 3 yr plan they wanted to sell me over the phone. Their executives spend more than that on lunch with wine it was a INSULT. I asked for 1/2 price. No way! told immediately... I now have a rapidly depreciated car I cant get jack for with Carfax. I dont have a chance of getting a decent price if I sold it today!!! DONT buy Mercedes. Make the hurt a prestige auto. Their motto is THE BEST OR NOTHING. I SAY GIVE THEM NOTHING. I have all receipts from Mercedes if others have the same problems.

I have 2015 mb s-550 (**). 54,000 mail now. I have two problem. At first front dashboard and rear self board the adhesive leather sheet is separated by external solar heat. Second is front driver side door hinge is noisy when opening and closing the door. The local dealer manager has already confirmed and quoted the Mercedes support MR. **. I made this wrong by the parts vendor. MR. **s undercover warranty. The part is a car will use for lifetime if there is no accident. Sometimes, it may change color after 10 or 15, 20years of use. It does not occur in automobiles such as Japan, Korea, and it is not possible to question German technology. I am an expert in this parts manufacturing. Thank so much again.

The Mercedes GLC300 is durable, safe and excellent price. The resale value is excellent. Availability of colors and other options are available and the maintenance cost every 10,000 miles is within my budget.

First failure at about 30k miles, humming noise... Dealer changed hub and bearing under warranty. Just over a year later and a catastrophic failure of exactly same bearing, caught just on time as I was ready to drive to California. It would have been possibly a fatal accident. Mercedes Benz refused warranty work since the car was out of factory warranty. The bill was over $3000. Fortunately, I had purchased an extended warranty from a NON-Mercedes source. However, I strongly feel that Mercedes should have covered the repair. Many attempts with Customer Care center... They will not respond in writing (email) and now they do not return phone calls...

C250 2012 - I bought this car new from the dealer and although Im satisfied with the vehicles performance, I think MBenz should re-evaluate what they are charging clients. Oil changes and the many maintenance repairs are incredibly high! I will not recommend anyone to buy an expensive vehicle that overprices their maintenance. My next vehicle will definitely not be a MBenz.

This is my first time owning a Mercedes and I must say, it has been thoroughly disappointing!! Heres my issues with the Manufacturer and the Car: This is a plug-in hybrid so I expect it to charge at any Charge Point locations available. My C350e DOES NOT charge at my work location - I have 8 Charge Point stations here, none of them work for my car!! The charging stations work for 15+ different models though with no issues - Nissan Leaf, Chevy Bolt, Volt, Prius, Ford, BMW i3, i8... The list goes on. But my Mercedes WOULD NOT charge here. And when I call Mercedes Customer Service they told me as long as it charges at home thats all they care about. The Charge Point stations is not their concern. I used to own a VW eGolf and I charged it at work for last 3 years without any issues.My primary reason for choosing the Mercedes C350e model was to receive the HOV lane sticker for it, Mercedes Pleasanton dealer told me they take care of DMV forms for it - this was great to hear. Exactly 2 months after the purchase of my car, I heard back from DMV that Mercedes has sent outdated form for the HOV lane sticker. Now I have lost 2 months time due to inefficient people working at the dealership!! The clock starts again now! Mercedes has an App for iPhone which can help with many functionalities of the car - called Mbrace. I wasnt able to link my car to my account for several days. Mercedes and Mbrace customer service kept blaming each other for the issues with the App - finally it got resolved when I had to take them on a conference call.In general I have noticed that Mercedes has silos within their customer service department - instead of providing solutions to customers they provide the GO-TO info and their phone numbers to me. This is very frustrating and I did not experience it with my other cars - VW, BMW, Toyota, Honda etc. Overall its my first time owning a Mercedes and so far I am yet to receive 1 satisfying answer from their customer service department. I wish there was a way to return this car!! Do I have any options?

I had wonderful service whilst deciding whether to purchase an ML 250 BLUETEC AMG with premium pack model or replace my BMW with another BMW X5. I was contacted almost daily and looked after well with a good offer. I asked if the car had DAB radio (never expecting to be told that NO Mercedes cars come with DAB radio)! All cars have DAB radio, even basic starter cars!!! This was my main complaint all through my purchase, but was told I could connect my iPhone and listen to DAB. I was not overly happy but having liked the car and fancying a change from BMW purchased the car.My disappointment came when first using the car and finding that the equipment provided in the car was not compatible with my iPhone 6! I had to buy a converter!!!! Then, because of this the connection was not good and of course the connectivity keeps failing due to signal fall out!! I have never been so frustrated and nearly crashed the car fiddling with the equipment! I was unaware DAB was an optional extra AT 2,000!!!! Which I have since been told it will cost me. Customer service were not helpful, just telling me it was an option at purchase? I would happily exchange my Mercedes for a BMW given the chance. It has been a 6 weeks since I took delivery of the car and it looks like I will have to pay to have a conversation? Its a joke!!

The tire had a nail in it. A normal tire could have been repaired, however this tire had to be replaced at over $200 for a 17 tire with only 6000 miles on it. Imagine if I got stuck out in the desert going to California with no cell service and no cell service to call roadside service. At least if the cars come with run flat tires, all should come with a spare and a jack. Nothing at all is unacceptable and dangerous.

Since I purchased my 2007 E350 sedan, I have spent over $12,000 in maintenance and repairs. Specifically, to name a few of the repairs beyond the usual maintenance, in December 2011, transmission repairs in the amount of $2,219. In December of 2012, my car completely died at midnight at an airport 30 miles from my home. That repair was $3,539 for transmission issues. Mileage: 62,000. In January of 2013, the same problem occurred with car dying. This time they did not charge me since it had been repaired a week earlier. In August of 2013, another $2,354 for transmission issues, including mounts (same thing from Dec 2011). My car has relatively low mileage for a car purchased over 6 1/2 years ago. I have always taken my car to the Mercedes Benz dealer for maintenance as required and have kept up with it. All service records are at Mercedes. I find that these are exorbitant amounts to pay for a luxury car, with low mileage. I expected far more out of Mercedes. I will NEVER buy a Mercedes again.

My husband and I own a business and finally had the fund to purchase a brand new special order 2013 Mercedes Sprinter Van in Fall 2013: FOR CASH, No Financing!! Month one he had brake and electrical issues & each time he went back they told him he was crazy. Month 2-5 (last time brought in was one week ago) weekly visits for failing brakes, emergency lights coming on and scary noises from the van. Each time they find nothing and they tell us there is no recall. How can something become a recall if they wont report the finding??? We were forced to started videotaping things to send them but magically they would tell us it was something he did. The van has less than 2,000 miles but we are the issue. This van has been in and out of service every month but they cant find anything wrong. Each time its there, we lose money, so why would we want to waste their time and ours??? At one time they had it in the shop for over 2 weeks!!! We never had these issues with our used vans. My main fear is the brakes stop working when I have my kids in there or some child is crossing the street and the brakes dont work. We are told every time that they cant find anything wrong. We spent over $55,000 cash and we lose money every time is sits in the shop. The service people have not helped us at all in this dealership and we dont want anyone else to go through this!!! I dont know where else to turn!!!

Has been very good with no repairs in 4 years. It is good on fuel for such averaging about 20 miles to imperial gallon in town and 32 hwy. We will see how reliable it is in the future as the warranty is over and instead of getting the further 3 year warranty I decided to take a chance and see how the repair history will be. So far only oil changes, brakes, and gas. None of which would be covered under warranty.

I bought a new 2012 CLK 350 MB from Myrtle Beach Automotive. Air conditioner did not work (came from factory not working). After 1 week in service center, I received the car back. I met with GM **, Service Manager **, and Service and Parts Operations Manager ** out of the corporate office in Jacksonville, Florida about receiving another new car, extending my warranty, or refunding my money. ** went on to tell me he had the power to do whatever he deemed necessary to keep me the customer happy and the dealership in which he also represented. Long story short, he did nothing but lose a customer for life. And now for peace of mind for me and wife, we are probably going to be spending another 3 to 4 grand on an extended warranty because we are concerned that we have purchased a lemon. I sure wish I would have read all the reviews before purchasing a MB.

Bought a 2019 c300. Major engine problems!!! Now Mercedes is blaming me for oil getting into the coolant, which I’ve seen become a major issue with these cars. It is clearly a Mercedes problem, and will most likely result in a recall. DO NOT buy a Mercedes c300, I can guarantee these issues will be evident. Brian and Mary the service managers are liars, and refuse to even consider any point that goes against their corporate bull!!!

Loved the comfort, the handling, the speed and of course the luxury of a Mercedes Benz SL500. The convertible was spacious even with a retractable top. The seats were very comfortable and the interior actually suited passengers and drivers of all shapes and sizes comfortably. I loved the safety features but I also loved that many were intrigued enough to learn more about the car and the comfort of the ride. However, I dislike the sticker price. But I enjoyed the driving experience. I was confident at every moment that I would have a safe ride, yet sporty and fast. It was a bucket list dream come true item to check off!

I went there to purchase a GL 450 2015. The purchase was all cash. We agreed on the price and after waiting for the finance guy to clean up his desk which took a lot of time, we were ready to sign the papers. After two hours being in that dealership the sales manager came and informed us that the general manager wants us to sign a paper and also put $10000 security deposit in order to make sure that we are not going to ship the car to China for two years and then they will return the deposit. They even took a copy of my Dental license. I objected the security deposit, in the beginning after consulting with someone they agreed to the signing a paper and copy of my license. After signing almost 90% of the paperwork the guy got a phone call and then told us they cannot go ahead with the deal. We wasted more than two hours in that dealership and felt very insulted. The General manager think everybody is a criminal otherwise they prove they are not... just not American way.

2012 GL350 blue - An absolute nightmare of epic proportions. Purchased new from my dealer to drive to Georgia. Drove the following day to GA and back. Noticed oil all over my garage floor. Called dealer immediately and took in. Told loose oil line. This continued to happen four more times. Drove car very little. Had two other cars. One week before I was due to turn in was driving it and check engine light came on. Called dealer. Said couldnt get me in. To keep driving it, that it probably was just a bad sensor and happens all the time. I parked it over the weekend and didnt drive it. Following Monday took it to take my daughter to dentist, dash lights flash, power steering goes out, car is dead. Had towed to my dealer. Was told engine full of sludge. Engine blown and they can fix it for $30,000.00. Words cannot express my feelings in buying a $70,000 car and having a blown engine at 26,000 miles with no warranty. This happened in August. I renewed my lease and took to a certified garage for repairs. Came home to an orange notice two days before Christmas from a repo agent. I called immediately. No one would answer. Left two messages. Called MBFS said they were no longer going to honor the lease extension and want the car back. I explained to them the car is being fixed. You know where it is and have the whole time. They agreed. Such a horrible nightmare. Made all my payments. Fixing car which was not my fault to begin with. Have all records of leak from my dealership, also the oil all over my garage floor (lucky for me my dealership did provide me with degreaser as their solution to get the oil off the floor, which it didnt), also have letter from Mercedes wanting to take my car to their proving grounds in Ann Arbor Michigan; that they are running test on the Blue engine from 2012. I would appreciate anyones help. Too many details to list all here. Most unbelievable. So utterly devastated.

I bought new a 2011 E350. Every time the weather changes a few degrees, the check tire pressure light comes on and I have to take the car to MB dealership for them to add air to the tires. This happens often. They tell me everybody does this, not true. I have friends who have the exact same car and this has never happened to them. I cannot get any satisfaction from the service department. Has anyone else had this problem?

I bought my second GLA here in Brazil at a dealership called Itatiaia. When I picked up the vehicle on 21/oct/15, just as I was outside driving by the first block I noticed a noise coming from the front suspension. I drove back to the dealership and informed to the same person that delivered the car to me. He said it was probably a kind of dust that would disappear soon. After some days the noise was still there and I took the car to be service at another dealership EuropaMotors - that is situated just outside my home. I left the vehicle there on 29/oct/15 with 144km and it was appointed that the front left shock absorber was broken. They ordered a new part that took 3 long days to arrive.I bought a new car that came broken from the dealer. It is not a cheap car and Mercedes sold a car that was not even safe to go to the road!! (This part is essential to the security of the driver and passengers). I am very mad. After almost one week they returned me the car with the problem fixes, they said. Yesterday, the same noise appeared again. And now it is even louder!! I cant believe this is a serious company. I complained to the dealership and to the Mercedes Benz in Brazil. Nothing has been done to really solve the problem. I am now entering with an official complaint to the authorities and I hope to hear from Mercedes with a solution. I dont want to buy an expensive car and receive a broken cheap car as they are proposing to me.

I got a brand new Mercedez-Benz 2015 C300. The luxury style with the grill that opens and closes. I got the car December of 2014, making my time with the car a bit over a year. For that whole time, my car has spent more time in the service center than I have with it. It started off with an ants that it was shipped with the car. It took them 2 months to figure it out. The ants would cover me and my 1 year old (at the time) while I was driving. Then the grill would not open, it malfunctioned, and it took them another 2 weeks to fix because they had to order the parts. Then it was the electrical, my car would not open. I would be able to drive to one location and then when trying to open the car using the remote or the door, it would not open, so I would get locked out of my car in the rain with my 2-year-old daughter. They fixed it.Then the car would just stop. It would come to a complete stop and shut off and not turn back on, another fix they said. After that, the engine, apparently for a year, I have been driving around with faulty Pistons. For some reason after all the time my car has spent there, they did not realize that the pistons were faulty, so my car would make a loud whirring noise. At that point I contacted Mercedes-Benz USA for the 4th time and they said they would look into it. Within hours of getting my car back, it had the same problem. More loud whirling and do you know what those amazing lovely people at Mercedes-Benz USA would tell me? We can offer you one months worth of payments for all your troubles.Yet my car is constantly going to need repairs and they are unwilling to either replace the car, terminate the financial agreement or buy me out of the car which I was willing to pay for another one. I just do not feel safe having me or my daughter in the car with so many problems. They do not care about the fact the car is going to need constant repairs because its under warranty. I am angry and disgusted at the treatment I am receiving from this car company.

I am having a dispute with my dealers service. I had my r350 towed on a flat bed by a contracted towing service provided by Mercedes-Benz roadside assistance due to a flat tire that had recently been plugged. Luckily, the car was been driven in town at a slow speed and not at highway speeds with my children in the car!Extensive damage was caused to the under carriage and to the BlueTEC line because of this tow. I havent been with my vehicle or even an offer of a loaner vehicle, since Aug 31, 2011. Neither the dealer nor the towing company are taking any responsibility for the damage. I have finally directed the dealer to just repair the bare minimum so the vehicle may be driven.This experience has tainted my trust in Mercedes-Benz. I have every intention of disposing of both my wifes r350 BlueTEC as well as my E63 AMG. These two vehicles are my 5th and 6th purchases of Mercedes-Benz products. You can rest assured that they will be my last. If your are interested in salvaging a once loyal customer, I would be happy to discuss the details further.

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

Horrible service by Mercedes Benz USA and Auto Nation - Car turbo/engine seized according to service department. Maintenance receipts were provided. Car only had 17k miles on it. 2016. They would not warranty the engine even though records were provided. Left me without a car and expected me to pay for it out of pockets over $8000. The car was drivable when I brought it to the shop, was there 3 weeks then they said engine stopped. Sounds more like whatever they tried to repair they caused more damage and Mercedes-Benz USA no warranty.

I have a Mercedes-Benz sprinter van that has been in the dealer for over six weeks now. Mercedes-Benz has done nothing to help out in the situation. No loaner car even though I asked for one. I just sit here and wait for my sprinter van to be fixed and still nothing is being done. I am paying insurance and massive car payments for a car that I cannot even use.

My 1987 Mercedes 300e is great. Old, but drives great. I have had a few things break down but that is due to the age of the car. I like it because it is a solid and not cheap car. I can always rely on it if I need to go somewhere. I like the anti-theft system and automatic everything. It has a moonroof which I really enjoy in the evenings when it is hot out. That way I can look up at the stars. It has a great stereo and the air conditioning is wonderful too. However, I would get some bodywork done on the front end and get a new paint job and maybe even get an upgrade on my stereo system. But it is sturdy.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... Its worth the read. :) Heres the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldnt turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.Tom ** was very communicative and explained they were checking the battery and all the electronic systems etc but it was taking some time. Finally, we go word that they had identified that it was the EIS system. They replaced that system, completed the installation and they did a multipoint inspection to identify potential issues as well as confirm that the battery, cables, mountings etc. were inspected and were AOK. This took 10 days.We got the car back. It CAUGHT ON FIRE while were were driving. The fire was where the battery is located underneath the passenger seat with flames and smoke billowing up. There was no indication anywhere on the dashboard that there was a problem. Thank god We were not on a highway and that one of my kids or spouse werent sitting there when this happened or we could have been killed or badly burned. Luckily it was snowing a boatload and we got the fire out by shoving snow on it and when the smoke cleared, we noticed the red safety plate that typically covers the positive connection had been removed and was sitting placed in the back of the passenger seat. We took pics, contacted our insurance who told us to contact the dealer and let them know once we had a cause.We contacted Tom ** at Autohaus on the Edens and explained the situation. He advised us to have it towed back there so they could do an investigation. We had the car towed up there and he called a couple of days later and stated that they needed us to authorize $500.00 to pay for a further diagnostic because they had to pull up the seat to determine the cause of the fire. He believed it was an issue with something shorting out the battery but needed confirm. We agreed to the diagnostic. He commented that they never touched the battery the first time we brought it in. We reminded him (we have his voicemail) that when we brought the car there the first time, he let us know they couldnt figure out the problem as they had tested the battery and it was working fine.They also completed installation of the battery (he confirmed) and finally they provided us with a multiple point written inspection report where they specifically stated that they inspected the battery, cables, mountings etc. and all are AOK. We again brought up the missing red safety cap that should have been covering the positive wires and he stated that doesnt matter and isnt the issue. We asked if the exposed wires that should have been covered by the cap could have caused the fire if they sparked and he said he wasnt sure but would know more once they did a full investigation.We waited and then received a report where no diagnostic was included but rather they just supplied the cost of the damage and repairs for $4600.00. Included in this report was a new multipoint inspection where they stated that they inspected the battery, wires, mountings and cables and all were AOK. Except that the battery had melted as had the connecting wires and cables. WHAT? Hmmmm.He followed up with a phone call and stated that they thought the battery was faulty and we should go after the battery company. We asked why that wasnt listed as a diagnostic he said he couldnt legally state that but we actually paid 500.00 to figure out the cause and we would need that to go back to the battery company. We also asked bout that multipoint inspection stating all was ok with the battery, cables, mountings etc. When, in fact, they had been in a fire and all was melted/seriously damaged. What we learned from Tom ** is that these inspections are a courtesy and they may or may not actually do them! What?I brought my car to Mercedes because I trust they do what they said they did. I trust their recommendations. It turns out that they dont actually do the inspection. These two reports confirm this fact. Which brings me back to the first time around. If they had actually done the inspection, wouldnt they have either picked up on a loose wire and/or the missing plate? Seems reasonable. Note to self: They do NOT do the inspection, just say they do.We asked him to document the faulty battery and then we got another report where the multipoint inspection reflects that the battery, cables, mounting etc. are NOT AOK and also NOT documenting a faulty battery as the cause but instead identifying some loose wires by the positive battery cable (that would have been covered had the cap been on or picked up if they actually did the inspection) added 250$ to the bill and sent it over. 4900.00 and no cause or accountability. At this point in the conversation, we contacted the head of service Jim ** who had Tom call us back because he was too busy. You can imagine our frustration! The worst part is Tom was very polite and kept saying we want you to have a great experience and be happy. Not possible at this point.We brought our car here in December and spent 1800.00. Got it back and then it CAUGHT ON FIRE while we were driving! We bring it back again and get a huge runaround with no clear cause, conflicting reports, phone calls that conflict what was written and all the while they have our car as a hostage! Finally after 2 weeks without a car Jim ** agrees to talk to us. He does not appear to have an understanding of the details to date and the gist is he asks: What do you want? Do you want me to pay for this? Cause that isnt gonna happen. Call your insurance and have an adjuster come out. We dont want to push a claim on them but thats why you have insurance. Once we figure it out we can get you loaner and I can cover your deductible.Progress! I contact my insurance to explain that we are at an impasse and give them the details. They agree that this sounds very suspect and they get involved (thank God) but due to Covid it will take them a few days to get out there. I call Jim back with the update and he says great but no deal on the loaner. There is a catch. I can get a loaner once insurance agrees that they will pay for it...interesting.... The next day, Tom ** calls to reinforce that we will NOT get a loaner until insurance agrees to pay. He ends the convo with we want you to have a great experience. Seriously? (Note: if you have a Mercedes, get rental insurance with your car insurance!)Finally insurance and Autohaus strike a deal that is less than what they charged us initially at $4200.00 and Tom calls to state that it will take them another 7-10 days but we can have a loaner as long as we bring it back every 3 days... no exceptions. What?! Has anyone ever gotten a loaner for longer than 3 days from Autohaus on Edens? I know I have from Mercedes downtown. We live 40 minutes away; we have 4 kids; We have been without our car for 2.5 weeks (due to what appears to be negligence). We never got a loaner the first time either....oh and we had our car serviced there and then IT CAUGHT ON FIRE which is why we need a loaner! This was the WORST EXPERIENCE EVER!When we go to pick up the car, there is yet another report differing from the first 4 and they have added charges for additional parts but dont know what the parts are. Literally a change for parts unidentified. They told us to pay the difference and that they had contacted our insurance who would reimburse us except...wait for it...not accurate. And regarding those outstanding charges that we paid for? They will get back to us on what they were for. Still waiting.What about MERCEDES USA you may ask yourself? Well we also involved Mercedes USA and spoke with Susan, Executive Referral Manager at HQ in Georgia and she is supposedly investigating to see if there was a car malfunction but dealerships are basically franchises and they have no involvement AT ALL! What? They said this type of situation has nothing to do with them.Also she indicated that if we got the car fixed, they may not be able to investigate which is ridiculous. You would think Mercedes USA would want to inspect what happened when a Mercedes Benz catches fire at the battery under the passenger seat while being driven and there is no indication other than the flames and smoke engulfing the car that there is an issue? And that this occurred immediately after having it serviced at a Mercedes Benz Dealership. I guess not. It is so far down their list that after we submitted the photos and took the time to fill out all the information she has not responded in any way. Thankfully no one was hurt or killed or this would be a very different conversation.How did it end? We got our car back and we got the battery back as well. We are waiting to hear whats next from Mercedes. It was too big of a deal to not leave you with the details so there you have it! Dont go to Autohaus on Edens and if you do: know that the multipoint inspection isnt real. To be quite frank do yourself a favor and dont buy MERCEDES. If you want a German car...I would say look to buy and Audi or a BMW.

Please note that while this review pertains to a 2008 C300, I have spoken to owners of two newer model C300s, and the consensus among us is that reliability is far less than expected, and repairs are more frequent and more costly than we anticipated. Since owning this car, I have replaced several very expensive components, including a drive shaft and steering lock. During a single year, my repairs totaled $3,000. During the following year, repairs were $2,000. These are just two examples of a lengthy list of costly non-maintenance repairs.When I questioned the dealership about this track record, the salesman said, When customers ask me this, I tell them that its to be expected with a high-quality vehicle. TRANSLATION: You arent the only one whos had this experience. For me, the C300 is a low quality vehicle with a fancy emblem on the hood. I will never consider this brand again. If you decide to buy Mercedes, review buyer experiences before you do. You may save yourself a lot of heartache - and a lot of money.

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

I’ve leased my first “luxury” car, a Mercedes Benz GLA 250! Since the start it was not the best experience, I’ve should take note... The salesperson resigned and my ordered vehicle didn’t arrived... They assigned a new person two weeks later and then had to wait another 15 days until they asked if I wanted to choose from one of the new cars they had in inventory, since they didn’t had the options I wanted they’ve added the camera for reverse for free (they had to).First weekend I left for a mini vacation came back to a non start truck, couldn’t even get in... Called the roadside assistance and they had to come and start it... It was very strange, a brand new card having those issues. Took it in for review and it had “according to them” nothing wrong. Last year I went again on vacations, next morning wanted to go to work and again, didn’t start. They said this time it was the battery, replaced it for free. They made me waste half of work day. So here we are, 2018, last year of my lease and I just got back from vacations, and again! Yes again! It won’t even open or start. I’m so relieved that I get to replace my car this month and I’m so disappointed on Mercedes Benz.

mbrace Mercedes is waste of money. The app never works. Most of the time you cant even start the app. When you start it, it cannot locate, lock, or start the car remotely 9 out of 10 times. When you call the customer service, you have to wait a long time and at the end the issue remains.

I love it! Great power (305 HP) and acceleration. Comfortable ride, great handling and good technology. It will spoil you and make you not want to drive other crossover SUV’s. Excellent sound system and great integration with the iPhone.

The Mercedes Benz E350 has been a complete disappointment. Ive owned other cars by BMW, Acura, Ford and all surpass this supposed luxury car. The 2016 E350 voice command system is horrible, which is a problem since Mercedes designed this as the primary interface to all the driver functions. Completely useless. The GPS is also completely useless. If you can get it to correctly accept a voice entered address it will send you to the wrong place with the longest route possible. I am completely at a loss as how MB would include such inept systems in one of their vehicles. Detracts from any positives the vehicle might have.

Someone rear ended me in Dec. They couldnt find a muffler part anywhere in the US nor Germany, and it was special ordered. Its now February, no news on status. Executive customer service says it sometimes happens. Is that the best you can do for luxury cars?

GL450 2011, white & tan leather: I purchased this car one year ago from North Olmsted in Ohio. It has many upgrades, like leather, woods, steering wheel, unlock handles, running boards, hitch, upgraded rims and tires, BUT no rear heat controls...etc. Lets start here: When It was delivered to my home, the engine was running really hard, sounding like a1980 diesel gone bad. I took it in and they said it was fine & was suppose to sound that way, & will be driving it back to me tomorrow. The next day another service manager was working & calked me saying I was having engine problems, & did I know that?... I said yes thats why its there. Subsequently the engine was completely replace due to the cylinder walls being scorched. Wow!! Good thing the other manager was off that day! Oh and I need to mention too, when the dealership delivered it the first day, they tried to pull a fast one on me! They took my rims and tires off, gave them to another customer, & didnt ask or tell me. I called them out on it, and their excuse was it will ride better for you, lol! They replaced them again but with old rims and somewhat new tires! Whatever.Now with the heat issue; It does have the two fans. However they will only blow when the front passenger has it set at 72 or lower Im told. Ok, then why arent they working but 10% of the time. It doesnt take a rocket scientist to operate this car. So they said the fans were disconnected by the previous owner.? What? Ok. So then they said again about the front passenger needing to have their temp set at 72 or lower for them to operate....Nope...Sorry, no they dont work properly. I have a severely disabled child whom cannot tell me if hes cold or hot or not, and the rear heat that barely blows under the seat hardly works, & gets blocked if anything falls on the floor. Kids drop things.Now Im trying out the mbrace security system. Its not compatible to my car due to the model & the electronic programming done by the dealer, I was told by the technical mbrace operated. She said take it in at no charge & dont take it home until they fix it. Most likely Ill be taking home not fixed, after how Ive been treated with issues thus far. If you dont buy new, then scat! Telling me to trade for a new one every time! Is there any after market equipment that I can add to this issue not being fixed by the dealer? I realize this will ruin my warranty, but this is a significant issue that needs fixed one way or another. Please give me any advice you may have.

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

I visited the Dealership in Tampa Bay, Florida Mercedes Benz of Tampa Bay to get a diagnostic service since the car was signaling a malfunctioning alternator. I had to pay the diagnostics fee even though I still left without them telling if the alternator was the matter or not because the sales agents asked for me to buy a set of batteries for them to be able to check if the alternator was malfunctioning. The dealer fee was 149 dollars and they gave me a discount so I had to pay for approximately 120 dollars anyways. I find it very hard to believe that a dealership cannot check on the alternator by using one of their batteries if mine were not good enough for the job, which actually I have not had any issues with. I was very displeased with this treatment. I will not recommend this dealer to anyone.

I would like to express my best regards to a very knowledgeable sales associate Mark **. I wanted to drop you a note and thank you for a wonderful, relaxing service you provided during my visit to Mercedes-Benz. I want you to know how much I appreciate your amazing attention to detail. Thanks to your company and the excellent service provided by you Mark and Carly.

A range of problems from drive belt being replaced, alternator, the lights inside not working, clanking from the engine when aircon is on, rear end noise, the car sliding on acceleration (rear end) and then the car misfired and a near miss with a truck. Mercedes has fixed all other than clunky noises and aircon noise. They tells the car is safe, then why is it sliding on the roads and lacking power on acceleration. In the process of picking up my car an hour late from my workplace, they get me a parking fine. They then deliver it back to my home late also. They indicate they will pay the fine, I have confirmation of that. They have not, and the fine has increased. I receive paperwork advising no known issues, though the engine light code paperwork has the misfire in ignition coil noted. My guess is notice done as my car is still not driving well. I ask my complaint to be sent to their CEO. I have not received confirmation of this. Silverstar in Doncaster had advised me that my car is fine and what would I expect of a 2 year vehicle. They offer to replace mine with a demonstrator and inform me they will offer me 35,000 for my 50,000 car and I will need to pay them the gap of 20,000. The dealer principal recommends that yes you should go to consumer affairs. Poor service, poor quality 2012 c180, very disappointed. Here I am now driving a car that does not accelerate and with continuous engine noise and malfunctions. Level of safety felt: zero. I am now due for a service though do not want to be humiliated at a Mercedes Dealership in Victoria again.

In April 2013, I bought a pre-owned 2007 Mercedes E550 at the Lexus Dealership with 49,000 miles on car and bought a one-year Lexus Gold Protection Plan. In the one year and 4 months time frame, I have had to replace the brake pads that were supposedly put on at the Lexus Dealership prior to the car being sold to me. Last week, an indicator came on that said car too low. I am thinking I must have a flat tire but it is way worse than that. I get out of car and the rim of the car is sitting on top of the tire. I make it a half mile away to Express Oil and thankfully they are able to put car in their garage that night. The next day, Express Service department tells me the right front suspension has gone out and it will be $1465 to repair car. This is so disappointing that I bought a pre-owned Mercedes of such poor quality. When I called Mercedes about 2007 Mercedes E550, the customer service reps, Jackie and Olivia, were rude and not the least bit helpful. When I asked about possible recalls on the 2007 Mercedes E550, she said there were none related to my issue. There are many complaints online over this particular Mercedes model and year. Jackie made it clear to me that Mercedes values brand loyalty and because my repairs were done at Express there would be no consideration of help from Mercedes. Jackie also told me that they look at brand loyalty and since I did not get my car serviced every time at Mercedes that this would seem to influence whether I was loyal to the Mercedes brand. This is my second Mercedes so I informed her that I was pretty considering that I have bought 2. She did not care about pleasing the customer and basically told me because my car was a 2007 that this played a role in the car having issues. I am now noticing while idling that the a/c runs hot so that I am sure will cost me more money. I bought a lemon on the 2007 Mercedes E550. I am one unhappy owner of a Mercedes and I am extremely disappointed with the arrogant, uncaring customer service at Mercedes. No more Mercedes once I trade this piece of junk!!!

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they cant fix it. Now, Im driving their loaner car for a week and they promised to have it done, asap. I dont know yet the New Yorks > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isnt this a serious issue? The dealership didnt even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

I purchased a 2017 CLA 250 December 2016. I have less than 20,000 miles on the car. I dont live in the city but have had to replace two tires for what Mercedes calls a bubble. Ive had numerous Mercedes and have never had this problem. I dont drive in the city, dont have speed bumps where I go. Mercedes say warrant doesnt cover this. Mercedes is only a name. The quality of their cars a lower than HONDA. You pay all this money and get nothing. The extended warranty is a hoax. How do you have an extended warranty that ends and you havent used your original warranty. Then there is no warranty. Any car you buy now gives more than Mercedes. Its just the name, the car is overpriced and overrated.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

I own a Mercedes C180 model 2012, and I had an accident on the 25th of February. The front part of the car is completely damaged, but all the safety items did not work (the seat belts, air bags). The car is now in the service workshops in Ring Road Cairo, Egypt. I asked for a report on why the safety items did not work. They prepared a very short report in which they replied to me saying that the airbag does not necessarily open in any collision, which does not answer my question honestly. Therefore, I need to investigate this problem because the car needs a lot of money, and I am no longer sure whether the car is safe enough for me and my family. This reply from the workshop is not worthy of the Mercedes reputation and this outraged me.

I bought this car with 3k miles on it from Mercedes Manhattan. At the time of purchase it was 5 months old. The first 2 years were great. The third year the problems started. I have probably had every hose, spark plug, brakes, tires and many other items replaced. This is now my 4th year owning it and for the last 7 months it has literally been in the shop every single month. The check engine light comes on every other week at this point. I called Mercedes corporate and they told me to keep bringing it into the shop! Really??! A $100k car and they tell me to just keep getting it fixed! Absolutely useless! I will be switching brands!

I bought a brand new, 2012 SLK350 on September 8, 2012. Within two days, a seat belt malfunction indicator appeared on the dashboard. I took it to the dealer on September 13 and was informed that the seat belt needed to be replaced, and parts needed to ordered/delivered from Germany. After multiple stories and repeated calls to the dealership about how long it would take, I finally got my car back on October 4th, almost one month of not being able to drive a brand new car that I had purchased for the proverbial $64,000. I called Mercedes Benz directly a few times and did not get any answer, other than an apology and that they would look into it. I am appalled by the quality, support, and service levels of Mercedes Benz.

First experience with Mercedes Roadside this week for a simple dead battery switch out was a cluster Got me hooked up with a 3rd party in Texas (Im in Florida). Took 4 MB customer care agents to finally arrange for the local dealer to bring one 4 hours later. Unrelated, just called customer service for recommended tire options for my S550 as the Pirellis they put on lasted 10,000 miles. Took 10 minutes to get a connection to a ringing phone that nobody ever picked up. Should have stuck with Audi. Not impressed at all!!

Dec. 2014 I purchased a new 2015 Mercedes 4matic C class. 2 months later I noticed the engine sounded loud and popping sound near the wheel area when turning. Took it in to dealer who said the engine sound was normal and couldnt hear any noise in the wheel area. 4 months following I took it back for the same thing but to a different dealership who heard the noise. 3 weeks later my new car has had engine mounts replaced because they thought that was the problem and is now having suspension shafts replaced cause they think that may be the problem. Thank God its under warranty, but I have lost confidence in Mercedes. My car is still at the dealer. I will not buy another Mercedes.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

I cannot express in words my disappointment and disgust in my recent experience with Mercedes-Benz. I will never own another model. It is certainly not what I would expect from a luxury car or a first-class dealership. I researched for several weeks before choosing to purchase and finally deciding on the GLA. The fact that it was a Mercedes made the decision easier for me as I knew it would be a car that would be flawless and have unmatched resale value. I purchase a new 2016 GLA 250 on July 18, 2016. After driving my brand new GLA for only 2 weeks, I took it in for an unusual wind noise coming from the drivers side window. I trusted that because the car was sold to me with an obvious factory default, the dealership would make every effort to remedy this problem and ensure customer satisfaction. I was heartbroken to be told that it could not, and would not, because the noise was due to the way the car was factory-made and attempting to do any repairs would void the extended warranty that I had purchased. To date, no one from the dealership or Mercedes-Benz has contacted me or made an attempt to remedy this situation. Unfortunately, because of this experience, this will be the first and last Mercedes-Benz I will ever own. The unfortunate thing for Mercedes-Benz of Beaumont, whether they realize it or not, is that my husband is a bank president in a small town about 25 miles west of Beaumont, that has three locations, and I work in a thriving school district in a town 30 miles east of Houston. Between the two of us, we know a great deal of people. We know first-hand, about customer service and how vital it is to a business, large or small. We intend to tell everyone we know of our horrendous experience with that dealership. To add insult to injury, I have since received an email indicating that I have received new inquiries on my credit, which may lower my credit score. It did indeed change my credit score by significantly dropping it several points. The report details show they are all due to inquiries from Mercedes Benz. After contacting MBUSA by phone and in writing, this is the response I have received: Hi Pam, thanks for your patience. Your comments have been shared with our colleagues at MBUSA and we regret to hear of your continued dissatisfaction. Our colleagues advise, that they have already confirmed their position with regards to your vehicle. For this reason, they will not be making further contact with you at this stage. We appreciate your understanding. Kind regards, your Mercedes-Benz Social Media Team. I have started the process to cancel my extended warranty and will be selling my GLA as soon as possible. I have reviewed the GLA on several websites unfavorably and plan to file a report with the Better Business Bureau regarding the horrendous customer service at Mercedes-Benz of Beaumont. For a company known for first class customer service and satisfaction, you should be embarrassed to have colleagues such as those at MB-Beaumont in your employ. I have since read countless reports of the same wind noise from other owners on various websites. DO NOT PURCHASE A GLA!!! As for me, I will NEVER drive another Mercedes. There are plenty of other luxury models to choose from.

GKL250 Bluetec and tires - I believe I need to bring this to everyones attention and would welcome a response from Mercedes Benz on this one. I have already written a complaint but they dont seem to be too keen on responding in an acceptable manner. I am a female who lives in Western Canada and our nearest MB dealership is 120 kms away. I bought this car, ex-demo with 1500 kms on it. About a month after I got the car, the run flat indicator came up telling me to check the tire pressure. I noticed that the rear driver side tire was down, so I pumped it up again and reset the indicator inside. A few days later, it happened again but this time went completely flat because I had been driving on it. It was on a Sunday.I called Mercedes Benz helpline and the lady at the other end told me that I had run flat tires on my car and this means I wont have a spare tire but I can still drive up to 80 kms an hour on the tire and take it into my nearest dealership which would be Vancouver (120 kms away). I explained to her that there is no way I could do this as the rim was now sitting on the tire. After a lot of back talk, I finally convinced her this wasnt possible, so she organized a tow truck to come and pick the car up and take it down to Vancouver (at MB cost). The tow truck left a huge black line on my driveway where the rim of the tire had scraped into the tire itself when putting it on the ramp.The next day, Monday, I had a bunch of appointments that I had to re-schedule, so that I could take the bus to Vancouver to pick my car up. I arrive at the dealership and I am informed that the tire could not be saved and was presented with a bill of $575. I questioned why it was this expensive and they said thats what run flats cost. This week, 5 months later, the run flat indicator came back on and I noticed a nail in one of the tires. I took it to my local garage who managed to fix it for $23.99. I asked them how much they would charge for run flats and they said that I dont have run flats on my car and that they are regular all season tires and they would charge for a good tire between $250-$275.As you can imagine, I am not very happy on a number of levels and particularly as I have regular tires and dont have a spare in my car. I referred this complaint to the dealership and was merely told that I have a compressor in the back of my car and I can easily pump it up. This is not acceptable. If the tire had blown out making it totally undriveable and I was in one of the many areas throughout BC that has no cell phone service, what would I do? I can change a regular tire if I had one but in this case, I would be totally stranded! As far as I can tell, this is a big issue that needs to be resolved by MB and I am hoping that they do the decent thing and follow up and to safeguard other owners of these cars.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent. I RS now almost May 2020, been waiting to register my car since March. I’ve been paying for a rental for well over a month. Now with the Covid-19 epidemic DMV is closed. If Mercedes would have sent the documents in the first place I would be registered already. Then I was told I would have to pay over five hundred dollars for them to take back my lease car.. because I refuse to lease or purchase another Mercedes. My dream has been shattered and I’m extremely disappointed with Mercedes. When I ask to speak to a manager it never happened and the customer complaints department just stood quiet as I explained My problems and disappointment.

NEW ML 350 Bluetec - You will never get the fuel consumption indicated by the on-board computer. It consistently understates consumption by more than 1 litre/100 km (or 11.4%) - this had been verified by MBSA. This software problem, as well as the stop/start function that only works 50% of the time, had been reported nearly 2 years ago to them via the respective dealers. 6 Months ago they confirmed that a software patch will be developed to fix the wrong calculation. After numerous follow-up emails, Allis feedback is now that their R&D advice that the current calculation of average fuel consumption is within the design tolerances of the ML... What a big tolerance for a product range costing nearly R1m and claimed to be the Best or Nothing. I have to accept that the ad hoc working of the stop/start function is also within the design tolerance of the ML.

I took my car for service, paid for it but it was never fixed, and after several visits, has gotten worse. They now want another payment. I am writing to you in hope that you can assist me with the resolution to a problem with Mercedes Benz of Sanford. I initially took my car in for service of a part that was fixed but was also recommended to perform a service on my transmission. The car, prior to the service, was operational, but it was pushing a bit and jerked. One of the service men indicated that the problem was something that had to be fixed with a computer program. I had previously changed the brakes, so it was not the brakes. The technician told me that the service was recommended at 50K miles for this car. He performed the service and I paid for it. Unfortunately, the problem continued. I went back to the dealership and explained that the issue was not resolved and they said that they would look at it. They ran a diagnostic program. After they used a diagnostic service, one of the service men said that the car was fixed. I drove out of the dealership and immediately felt the problem again. I drove right back into the dealership and the service technician drove the car and told me that there is nothing wrong. He also said that they used a new program to extend the life of the car, an updated program for the transmission and that I would get used to it. The problem persisted and I was told by one of their managers to take the car to Tim at Mall of Millennia Mercedes Benz. I was ignored even though I had an appointment with Tim, and was told that he was in a meeting with the manager. I asked why they had made an appointment for me when he was not going to be available. They did not answer the question, but put me off again. I ended up leaving and the car was not fixed. I attempted to communicate with the managers at both dealerships as well as with the corporate office, and was subsequently told that there is nothing wrong with my car. The company will not answer my questions or fix my car, and the best that they did for me (case manager, Ms. **) indicated I should again visit the same dealership.On Thursday, September 5, 2013 I was on my way to a job interview and the car completely stopped and would not move at all. I was on a busy highway (436) and could have been in an accident during normal conditions. I was very lucky that there were no cars at that time, a very unusual situation on this road. If I had been on the freeway, I would have been in a bad car accident. After my interview, I took the car in to the dealer again and this time they seemed like they were actually going to fix my car. They provided me with a rental car for the time that their car is in the shop and they said that they would cover the cost of the rental car, as they did not have a loaner vehicle.I told them that I had already paid for repairs that were not originally performed and that I expected them to fix my car. Now they contacted me telling me that they want me to pay $900 for the repairs. I have already paid for the repairs that were never properly done on the car. I truly feel that they never looked at my car and did not fix what was wrong the first time. They have since had my car and are telling me that I have to pay this amount. I have already paid to fix my car and after multiple visits, many discussions and letters to their service center, they have yet to fix my car. I am asking for your assistance to resolve this issue as I feel that I have been taken advantage of through this whole process and that I paid for something that was not delivered. I would like my car to be fixed and have warranty for the repair and the parts so that my car operates properly. I already paid for repairs that were not performed and should not pay for something twice. This is a safety issue and they put my family and me at risk by not performing the repairs. I would like to have an explanation of what was wrong, the repairs. Please contact me at your earliest convenience.

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.