My thoughts about Mercedes Benz Financial and Customer Care Im completely unhappy, disenchanted and disappointed with Mercedes Benz Financial and Mercedes Benz Customer Care. To give you a timeline of events I leased a brand new AMG C 43 2019 MB on February 9th 2019 and exactly 3 days later the engine light went on and as of today February 26th the Mercedes Benz mechanics have yet been able to remove the engine light. Hence as of today my out pocket costs have been over 5,000 not including the ceramic tints I put on the new car all for nothing. At this point I have filed a grievance with Mercedes Benz Customer service and they have commenced the Buy Back Process which they say takes 24 hour period before someone can reach out to me. That was 4 days ago and still no call or email from someone from Mercedes Benz to address my concerns absolutely ridiculous. All the while all I have heard in regards to customer service is, Mr. ** you have to understand we didnt manufacturer the car, you signed a contract. Excuse me, yes I did sign a lease agreement but at this point services have not been rendered and in order to have an agreement and or contract both parties should act professionally and with high business standards and morals. Mercedes Benz USA should own this and be accountable for me being inconvenienced. It is now February 28th and still no car, and not one senior level executive has reached to me to make this right. Throughout this process the lack of responsiveness and customer service mentality as been lacking and definitely in question. Ultimately the sad part is that I still dont have a brand new car and what was supposed to be a proud day in my life has turned out to be a nightmare. E. **. Not sure at this point if I should cut my losses and to Audi. My feeling that I have lost faith in the Mercedes Benz brand. It would have been nice if a a senior executive would have had the decency to call me personally and claim ownership regarding my experience with MB Financial as well as customer care.

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just dont offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

I bought a new GLC300 and it has had squeaking brakes almost the entire time Ive owned it. Mercedes told me they were aware of the problem but didnt have the parts to fix it last year. They finally did after 6 MONTHS, now the problem is back! I left a message for the service manager yesterday (he had a lunch to get to). Then I called customer service. I STILL HAVE NOT HEARD FROM THE SERVICE MANAGER. You think you are buying a high end car but in reality the service brings down the brand. So disappointed. I owned a BMW prior to this car and I should have stayed with them, their service is top notch.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

To all Mercedes owners, please note you cannot have a drink in your cup holder in your car. Because god forbid, if it spills over, it can disable your car and bring it to dangerous halt. My son was setting the drink back in the holder when the lid pupped off and the water spilled over the shift lever; and moments later, the car suddenly came to a halt with no warning. Luckily, there was no one near on the road; otherwise, there would have been an accident for sure. So, I did some research on line and found out I am not alone. This happens with all Mercedes models and it is an expensive fix. I called the Mercedes customer complaint line. I told them what happened. They said, “Take your car to an authorized dealer for diagnosis and will get back to you,” even though the person speaking to me was clearly aware of this problem since she mentioned it was an approximately $1,200.00 repair. I had the car towed to the dealer, and the technician called me back and said, “We have your car and will get back to you with an estimate.” I said Mercedes should take care of the repairs. Minutes later, another person called me back from the dealer and said he was the manager; that he was told I needed to speak to him. Anyway, I explained to him my concerns and told him that Mercedes should make the repairs and fix the flaw at no charge. Today, I got a call from the complaint department basically saying they are not responsible, and they will not help with the situation. I looked on the internet and know there are many people with the same problem, and I am determined to get everyone on board to fight this big corporation for taking our lives for granted for extra profit.

I have a 1998 ml 320. I bought it used and in three years I have made three keys and now I need another key for my car but the dealer is telling me I can no longer get another key because I have ran out keys. I need to pay about $ 4.000.00 to replace the system. That kind of money I dont have. Please is there anybody out there who has gone through this kind of problem and how did you resolve it please contact me **. Thanks and God bless.

This is a complaint against Mercedes Benz Croydon. Yesterday (24th Jan 2012), my car registration number ** Mercedes C220 was booked for a full service, and an MOT. It was agreed that the car would be picked up from my home in Bromley, and delivered back the same day. The car was picked up on time in the morning. I got a call from Clive ** at about 16:00 H from Mercedes Benz of Croydon, that the car is about to be finished and dropped back, and would I please pay the required amount. I was with a patient at the time (as I am doctor and was consulting), and told him I will ring back as soon as I finished. I rang back a few minutes later, and was told the car would be dropped off, but they were having some driver troubles. We agreed that since I needed the car for work the next morning, and would leave for work the next day before 09:00H the car could be delivered before nine the next day. Clive said he would do his best to get the car delivered today. He also mentioned that the passenger side wheel arch cover was missing, and I asked him if that could be replaced. He said it could, and the cost of that was added to the bill, which was paid by credit card. Later on, I got a voice mail on my phone from Clive that the car would be delivered before 09:00H tomorrow.The next morning (today, the 25th of January 2012), I rang Clive at around 09:00H to ask where the car was, as it was nearly 09:00H. He said the driver left at 08:20H, and should have been there by now. He promised to ring me back. I rang him at 09:10H or so, to say the car is still not here, and my medical clinic will be starting and my patients will be waiting. He said he would try to get in touch with the driver. Nothing happened, and it was now 09:26H. I rang again, and this time he said he is just around the corner, and should be there in a couple of minutes. I asked him how he knew, he said he had spoken to other drivers, and they said he was in the area as they had spoken to him. I was getting desperate. At 09:32H or so, I rang Mercedes Benz, and asked to be put to customer services or the general manager, in order to lodge a complaint. The lady said none of the sales managers is free, and no one can take my complaint. However, if I would leave my name and number, someone would ring me back as soon as they were free. No one rang back as of today.The driver eventually turned up at 09:37H. He said sorry, the traffic was bad. I asked him what time did he leave, and he said 08.50H (whereas Clive repeatedly assured that the driver left at 08:20H). I dont believe the driver either, for if he had left at 08:50H, he should have been at my place at 09:20H at the latest (or 09.30 if traffic was very heavy). I was dismayed that no one from Mercedes Benz rang back to apologize, and to check if everything was okay. No one was bothered that a number of my patients had to wait, and then had to leave without seeing their doctor.On top of that, even though I had been charged, the wheel arch cover had not been fitted (as the bumper was a bit warped). No credit note had been issued. I discovered the arch was not fitted only late this evening. I strongly feel that Mercedes Benz Croydon were not truthful when they dealt with me. Are they truthful when they say they serviced the car properly? I strongly feel that Mercedes Benz treated me extremely shoddily. I request that a full investigation be made why this happened, and how can I overcome my reluctance to deal with this same crowd again? My service book was not stamped (it was in the car on the inside leg area of the front passenger seat of the car). I can understand if it was overlooked. I feel reluctant to go to the branch to ask them to stamp it, because they appear to be an untrustworthy lot. I request some compensation be made for the aggravation suffered by me, due to this unfortunate incident.

I placed an order for a Mercedes S class through a leasing company in October, for January delivery. Having placed the order I asked the leasing company for confirmation that the car had been allocated by MB. The leasing company suggested I complain to MB and ask them to confirm allocation. I had both written and MB at that time and they seemed to be responsive to my complaint. I then had a call from a woman from MD in Holland and she confirmed that the car had been issued for production, with delivery in Mid January. I contacted the leasing company who subsequently confirmed that the dealer still had no confirmation of allocation. My attempts subsequently to clarify the situation have been a complete waste of time. MB Europe now consider that it is not a problem they will discuss because I dont have a contract directly with them and now it seems the conversation I had about delivery in January is a figment of my imagination. It never happened. In other words I am either an imbecile or a liar. The attitude I get from MB is its nothing that they will comment on. Just completely abandon any responsibility to meet their obligations and commitments. They have the nerve to challenge what I say when I have it in writing. Anyway, needless to say, Im appalled that they just couldnt give a damn.

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

I purchased a new E-320, brand new, fully loaded. Hand washed from day one to this day. Driven only 14 miles/day! It has only 40k miles. I babied this vehicle and it is in mint condition. Looks like a museum piece! At around 30k miles the leather sit seams came apart! (???) Note that I have the massage package so you would expect a top quality leather. Dealer did me a favor and replaced it. Later I found out that MB *knew* about the upholsterys low quality they used.Now, at 40k miles the left side of the driver seat is peeling off!! Went to the dealer - horrible dealer btw - (MB of Nanuet RT 304 Nanuet, NY) and the service manager, without even looking at it said, Oh! Wear and tear not covered, sorry. Are you kidding me??? 40k miles? I weight 180 pounds, tall and slim. My neighbor has a BMW with over 80k miles, he weights probably 350 pounds and the seat look like new! Do yourself a favor. MB has the reputation but the quality parts they use - at least the leather - is horrible. Never ever again!! And also stay away form that horrible dealer. I plan to put a sign in my vehicle and drive around with a picture of the peeling leather and the name of the dealer who refuses to take care of it. That, based on the mint condition of the vehicle most likely will raise eyebrows. Shame on you Mercedes Benz!

I am a successful business person who feels like he has been really screwed over by the hype of Mercedes Benz and their gouging dealers. My 2000 S-500 has been a real piece of ** and now the trade in value is less than a cheap Nissan. I purchased this piece of junk in 2003 with 37,000 miles and have had over $40,000 worth of factory repairs under the original MB warranty and with the extended warranty. And yet, still this hunk of junk continues to break down. Now that this overpriced status symbol is almost worthless. I have learned my lesson. Mercedes Benz and all of your snooty dealers can eat my shorts. I will never purchase any more of these quality cars again. Keep your overpriced garbage!!!

I own a Mercedes C180 model 2012, and I had an accident on the 25th of February. The front part of the car is completely damaged, but all the safety items did not work (the seat belts, air bags). The car is now in the service workshops in Ring Road Cairo, Egypt. I asked for a report on why the safety items did not work. They prepared a very short report in which they replied to me saying that the airbag does not necessarily open in any collision, which does not answer my question honestly. Therefore, I need to investigate this problem because the car needs a lot of money, and I am no longer sure whether the car is safe enough for me and my family. This reply from the workshop is not worthy of the Mercedes reputation and this outraged me.

I purchased a 2015 S Class Sedan on Nov 11, 2016 with 18,500 miles on it. A week later I started to notice the transmission downshifted hard from 5th to 4th. My car has been in the shop going on 14 days and this is after having it looked at once already. I am told today, that updating the software did not work which it took Mercedes 13 days to tell me that after already doing it over a month ago the first time. So, it appears it is a guessing game now, they say it may be the valve body or it could be this etc... nevertheless, it is in disrepair. I am currently driving a C300 loaner and while I am appreciative of the loaner, I did not buy a C300. I am making the payment for the S Class. The worst part is, they cannot tell me when they will have my car back to me.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment Ive ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice? Also, on the phone with Mercedes customer service I was blackmailed by Juan (phone number: **) not to write my honest review about this situation or they would take away even the partial credit they just gave me that only partially covers my second charge for the same service I already paid for when I signed up for the lease! It was so unprofessional and disgusting to be blackmailed to stay away from writing this honest review that made me even more compelled to do so because I want to warn all future unsuspected new customers of how they will be treated as well. I will not be buying my future vehicles from them and so is my family. I only want to give my business to places that truly appreciate their customers and with lots of great competitors out there it will be easy to do. You dont want to be tricked, lied to, especially as a first time customer into something that will screw you later and they wont even care about it. Everyone should know before becoming a customer of theirs that they treat their customers in the worst possible manner without any care and with great amount of unprofessionalism by blackmailing them to speak the truth. Did not expect this coming from this car maker of this magnitude but be warned and stay away.

I bought my SLK 250 from an Acura dealership with 16k miles on it. I put less than 10k miles on the car before the retractable roof began to leak, out of the blue. Water was pouring into the car. Long story short, Mercedes told me the entire roof has to be replace and it will not look like my current hardtop. It will be all glass. The entire look of the car will be different. They have had my car for three weeks and the total bill is nearing 7k. To make matters worse, they reported my mileage as 36,XX* when it was truly 26,XX*. They promised a correction but a month later, it isnt corrected. So I cannot even sell the car because now the odometer does not match the Carfax. I am going back to BMW, and will never again look twice at a Benz. The dealership handling all of this is Lokey Mercedes of Clearwater, FL.

I was totally disappointed that GLK 250 does not have spare tire, nor run flats either. Sales person at Weber Motors in Edmonton never mentioned about this during the car walk around. During the last two weeks I got three nails and found not having a spare to be highly inconvenient. MB Canada has to make it mandatory for dealerships to inform customers about new situation with all BlueTEC vehicles. There also must be a choice for Canada to have a spare tire mounted on the rear door. Fuel economy or other concerns associated with this are not their business.

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

I purchased a Mercedes 500 SL from Mercedes dealer in Wisconsin. The car was shipped to me to Houston, Texas. It was 2006, the car was still under factory warranty. The first month I bought it, the transmission went out so I took it to Green Bay Mercedes dealer. They put a brand new transmission. 2 years later, I shipped to Jordan, Amman. The transmission went out again, so I took it to a Mercedes dealer in Amman. I had to pay this time, $4700 to rebuild the new transmission. I am so disappointed with Mercedes Benz now. I feel like I just bought a lemon.

After my car had A3 service at the Lonestar Mercedes-Benz dealership in Calgary, Canada on June 21, 2016, the car started an oil leak. The car was diagnosed of a problem with the dipstick seal on July 27. However, it wasnt the real problem after the second check up was done in August 4. The dealer told me that it was the oil cooler seal which is a completely different thing. The problem wasnt really solved since I found the car still had an oil leak the next day and had to send it back to the dealer again.The worst thing was when I picked up the car on August 10, 2016. There was a big crack found on the windshield which was not on the car when I dropped it off at the dealership. Jeff, a customer service mgr, immediately denied and said that it wasnt their responsibility without even investigating the problem thoroughly. I was told that they can only replace the windshield at my own cost, and has formed no room for negotiation. Followed by a conversation with Doug, an operation mgr, who insisted that they wouldnt take responsibility, but would like to share the cost. After a couple of hours of discussion, the thing turned out to a disagreement of what they offered as I strongly think my car was under the dealers roof when it was being repaired. The dealers must be responsible for the problem they caused. How come I have to pay the damage that I didnt do anything about! The issues just keep coming with this dealer.These guys hang up phones, and even impolitely terminated the conversation and left me alone in the office. I felt bullied when they said, We will only give you this offer whether you accept it or not, the offer is firm and unchanged. I dont need any offer. What I need is the full compensation for the damage occurred at the dealer shop!

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed **, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. **, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress.We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and theyll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate.Jena listened attentively to my grievances, and was sympathetic to my situation. She said shell get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. Im extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. Im even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

Mercedes C300 - Having a multitude of problems, some are safety related. Does someone have to die in an unfortunate accident before something is done? It seems that the company is very aware of the problems, and one would believe that a car of such a prestigious reputation, wouldve addressed this issue promptly.

Purchased a new 2015 GLA250 4matic. Had nothing but problems with the car. Last Saturday it was not drivable at all anymore (so much for a almost new car). Roadside assistance from Mercedes made me wait 4 hours after they decided not to show up at all. Me, my friends called them several times. We got hanged up, put on hold for a total of 75 minutes. Had to go back on Sunday so they finally could tow it. Called customer service and they did not care at all. Too bad. My last Mercedes and also as a shareholder I am disgusted by their behavior.Updated on 11/07/2016: My now 2 year old GLA has to go to the dealership for the 5 time for repairs. The car is an absolute nightmare. The quality of MB has gone down badly and they are truly not worth the price. For 40000 I could have gotten a super equipped x1. I have to say again: after my lease is over I never go back to MB.

I have 2003 Mercedes Benz CL 500. The AC stopped working after a leak. Right after that, the ESP light came on then the car stalled out, my radio unit stopped working and there was no sound. I went to the dealership and got a diagnostic test. They insisted that I replace the whole unit at $3500. I went to a small music shop and they changed the fuse. The sound works great now.

I purchased a 2016 “Certified” Mercedes Benz GL550 with low mileage. Like maybe 22,000 miles? This is my 4th Mercedes I purchased and got serviced through MB dealerships. Two were new. Two were certified pre-owned. I did not even haggle with Silver Star Mercedes in New York on the price. I purchased a number of upgraded warranties, bringing the total up almost to $80,000. This vehicle was advertised as “certified.” That includes a 27 point checklist on the exterior of the vehicle. When the vehicle delivered to me, I sent pictures to the dealer within an hour of receiving it.There were a number of issues. I sent pics and contacted them, including the owner. The GM, Rob, got back to me and left a message. I tried contacting him back many times, left messages and never got hold of him. Finally, I left a message suggesting he text or email me a time he is available to speak. No response. So I contacted the owner again. No response. I live in Pittsburgh so I couldn’t just go there. Finally, I called a Mercedes Benz US customer service. They said I have to work through the dealership to resolve it. I told them I have tried and they won’t respond! So I tried to call Mercedes a Benz Customer Service another day, hoping another employee would be more helpful.Again, he told me I had to work through dealership for resolution. I said AGAIN that they won’t get back to me. They wouldn’t even call them for me and ask them to please respond. Like I said, this is my 4th Mercedes, with each getting more expensive! I was considering buying a G-Wagon, but forget it! I’m DONE with a Mercedes! I’m going back to BMW. I NEVER in a million years expected such a terrible experience from Mercedes! The damages were only about $1,500 to fix. My local dealer was appalled and got me an estimate. Never buy a Mercedes if you are buying a certified vehicle that you hope the company stands behind!

CLS 63 AMG - I have had 6 wheel rims crack in the first 100 kms. Each dealer will not put me on to customer complaints and no one returns any of my calls about this. The only excuse I got was after the GFC Merc will not warranty any parts. They wanted to charge me $7,800.00 for a new exhaust system, telling me it needed to be totally replaced. I took it to a Mercedes repairer aftermarket; the muffler had a crack near the cats, a 2 hour repair job. I phoned back Mercedes Benz - they emailed me that they don’t do workshop welding and that they only replace it with new, sorry.

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didnt want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

The check engine light came on in my 2006 MB SLK 350. I took it into Mercedes dealership in the Richmond Auto Mall, charged me $250 to tell me that the Balance Shaft needs to be replaced, a repair in the order of $5000. On looking into the problem on the Internet, it seems MB SLKs from 2006 and 2007 suffer this problem, the balance shaft breaking down at around 50-60,000 kilometers. I have read that the metal used was too soft for O.E. specifications and that a class action lawsuit was filed in Oct 2010 and dismissed by a New Jersey judge November 2, 2011. I dont understand how MB can get away with this.

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

In July of 2011, I purchased a certified pre-owned Mercedes E350 with about 10,000 miles on it. Now, less than 3 months of owning this car, the air conditioning smells awful when I turn it on, I mean it literally smells like feces or sewage. I stopped by the Mercedes dealer today (8-October-2011) where I purchased it from only to be told that Mercedes is not warranting this problem. I was told he had 4 customers just this week reporting the exact same thing. It would be my responsibility to pay for what would be the amount of a temporary fix; replacing the cabin air-filter and spraying some Lysol-type disinfectant in the coil condensate box, costing around $180 to $200. This same scenario would need to be repeated at least yearly or more often. The service adviser himself even stated he did not agree with Mercedes not warranting this problem, and even stating that Mercedes does not believe it to be a problem. Well try driving my car with the A/C on with the smell that immediately begins to fill the car. It nearly makes you want to vomit so bad. My A/C is virtually unusable because of it. I have owned Mercedes cars since 2008 and not once have I had an issue, until now. And this is making me seriously contemplate selling the car (at a substantial loss because who wants to buy a car that smells like sewage) and buying something else. I had considered myself to be a lifelong Mercedes owner/driver, but if they refuse to stand by their product, then why should I remain loyal to them? It is an engineering and design defect that needs to be retrofitted and corrected. Come on Mercedes, do something about this, or I wont be the only Mercedes customer that youll lose to another manufacturer.

My car, the GL450 4matic, has had steering column replaced, a recall for other same year 2008 GL450, but for some reason the recall did not apply to my particular vehicle in that year... Electrical between the lift gate and passenger windows and moonroof have gone out and been repaired more than once. Air sacs & front suspension both failed and replaced. All of this by 60,000 miles.My husband’s 2009 sl63 AMG has also had air suspension issues including needing to replace hoses that the mechanic said Mercedes is famous for. The coolant keeps disappearing and seems to be mixing with the oil through the head gasket on a car with 40,000 miles. Not only is this the worst craftsmanship Ive experienced, the dealership and service departments could not be worse in their customer service or concern to fix any problems. I would love to join anyone in holding Mercedes responsible for these repairs.

This is Horrible. I think we all need to write to the Better Business Bureau. I change 4 batteries and twice the alternator. The amount of money that this cost me is just crazy. The battery still drain for no apparent reason. In order to use this garbage car, I need to open the front and unplug the battery everywhere I go. DO NOT PURCHASE MERCEDES BENZ. Buy a Lexus - I highly recommend that.

I just paid off my 2009 C350 2.5 yrs before the contract ended. I thought a refund would be issued for an adjustment of the interest charged. I was sadly mistaken. MEB issues NO special deals and charges you all the interest due for the entire loan during the 1st yr of payments. Car rides like a log wagon and when you take it in for maintenance, you are pressured to accept their service plan. I asked my girlfriend to take it in for an oil change and she returned home with a bill for $1150.00. I will never buy another Mercedes.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

2011 C class Mercedes - Car sounds like a helicopter (popping ,sputtering and vibrating) when initially started for 35 seconds. Mercedes claims it is a characteristic of the engine. Have been trying to resolve issue with Mercedes of Arlington and corporate for the past 1 1/2 years. If I had heard when 1st looking for car certainly would not have purchased. Very disappointed with Mercedes and would not buy another.

I come to make a statement of the worst auto customer service I have ever had. My wife and I contacted Mercedes-Benz dealer in Silver Springs, Maryland on January, 21st, 2017 to buy a 2017 Certified Pre-owned Mercedes GLC 300 4MATIC. After test-drive and negotiation, we decided to finance the car with a down payment. As it was Saturday evening and MB Financial services was already closed, all financial approval would be done next week.On the next Monday, January 23rd, I was informed by the dealer that in order to get the financing approved I had to cash down 50% of the value of the car and provide Bank Account statements, pay stubs, Lawful Permanent Resident ID and other documents. I was not surprised since I recently relocated to the USA and I already knew my Credit Score was low. So I made it happen by providing all documents required and by doing an International Wire Transfer to fulfill the amount necessary for the buy. As this transfer was done with urgency, I had to pay extra fees to get the money ready for buy.On Tuesday, January 24th, I was informed that the financing would had been approved and I no longer had to cash down 50% of the value of the car, but about 15%. And car would be delivered on Thursday afternoon, January 26th. In the meantime, I got the car insured and pay for the first monthly payment of it. On Thursday afternoon, Delivery Day, my wife and I returned our rental car and took an Uber to the MB dealer. Everything seemed usual until the big disappointment came. After we had signed part of the contract documents for the buy, we were informed by the manager that they did no longer had approval from MB Financial Services to our financing.Long story short, we came back empty handed, or better said by feet. We were rudely sent alway without any worry by dealer staff if we had the means to come back home. Not even a taxi was called. To conclude, together with all financial loss we had (early returning of a prepaid rental car, Uber, auto insurance and fees on international wire transfer), we suffered prejudice for being immigrants, although we are highly schooled people with Lawful Permanent Residency. The reputation of Mercedes-Benz as one of the greatest auto brands simply vanished for me and my family. The Star lost its bright!

I have a 2008 E320 that was serviced at Mercedes-Benz of Portland a few times. Unfortunately, they did not do the work they charged me for. I spent over $3000 in routine maintenance and none of the work was done. There is a HIGH turnover rate with the mechanics and service advisors. I get the impression that the manager is quite ineffective.

Is MB serious with the ongoing Takata Airbag recall? I’ve been waiting patiently for over one year for replacement parts. They say... “The defect in your driver frontal airbag inflator on both driver and passenger frontal airbag inflation may cause the airbag to EXPLODE during airbag deployment and could result in metal fragments striking the front occupants, POSSIBLY CAUSE SERIOUS INJURY OR DEATH”. Just received a letter saying parts won’t be in until Sept 2018!!! How is this acceptable. I’m driving a death trap!!! Any suggestion on how I can address this or should I just retain an attorney?

I went there to purchase a GL 450 2015. The purchase was all cash. We agreed on the price and after waiting for the finance guy to clean up his desk which took a lot of time, we were ready to sign the papers. After two hours being in that dealership the sales manager came and informed us that the general manager wants us to sign a paper and also put $10000 security deposit in order to make sure that we are not going to ship the car to China for two years and then they will return the deposit. They even took a copy of my Dental license. I objected the security deposit, in the beginning after consulting with someone they agreed to the signing a paper and copy of my license. After signing almost 90% of the paperwork the guy got a phone call and then told us they cannot go ahead with the deal. We wasted more than two hours in that dealership and felt very insulted. The General manager think everybody is a criminal otherwise they prove they are not... just not American way.

I have a 2003 mb 500 sl and I still own the car. For a car that costs more than $135,000.00, I am extremely disappointed in the major problems I have. All services have been done diligently and I have had to pay for many as you know the problems arise only after the warranty expires.Currently I am facing a serious color fade on the bonnet/hood and a leak from the closure point of the convertible above the driver when the car is washed or when it rains. And it rains in Florida.This is not something that the mb dealership wants to fix and I am disappointed that for a car that expensive, problems like these should be non existent or cost covered by Mercedes to say the least. All of my other Mercedes and I had 3 prior, the family all own Mercedes, did not have such issues. I am very disappointed and I so wanted to keep this car and buy another to run around. Can you please assist in my dilemma and in correcting these problems?

2012 GL350 blue - An absolute nightmare of epic proportions. Purchased new from my dealer to drive to Georgia. Drove the following day to GA and back. Noticed oil all over my garage floor. Called dealer immediately and took in. Told loose oil line. This continued to happen four more times. Drove car very little. Had two other cars. One week before I was due to turn in was driving it and check engine light came on. Called dealer. Said couldnt get me in. To keep driving it, that it probably was just a bad sensor and happens all the time. I parked it over the weekend and didnt drive it. Following Monday took it to take my daughter to dentist, dash lights flash, power steering goes out, car is dead. Had towed to my dealer. Was told engine full of sludge. Engine blown and they can fix it for $30,000.00. Words cannot express my feelings in buying a $70,000 car and having a blown engine at 26,000 miles with no warranty. This happened in August. I renewed my lease and took to a certified garage for repairs. Came home to an orange notice two days before Christmas from a repo agent. I called immediately. No one would answer. Left two messages. Called MBFS said they were no longer going to honor the lease extension and want the car back. I explained to them the car is being fixed. You know where it is and have the whole time. They agreed. Such a horrible nightmare. Made all my payments. Fixing car which was not my fault to begin with. Have all records of leak from my dealership, also the oil all over my garage floor (lucky for me my dealership did provide me with degreaser as their solution to get the oil off the floor, which it didnt), also have letter from Mercedes wanting to take my car to their proving grounds in Ann Arbor Michigan; that they are running test on the Blue engine from 2012. I would appreciate anyones help. Too many details to list all here. Most unbelievable. So utterly devastated.

I have been driving cars for 20 years now and this has been the worst experience ever. I owned Fords, Fiat, Honda and all these cars were decently reliable. I bought a new GLC 300 2020 in Jan 2020 and two weeks later the car started with weird behaviors; it was suddenly off or the battery was completely drained; the driving experience was good. Then 500 miles into the car and it got suddenly broken. The car wont even start so I had to towed it into the dealership. Now they have found some core issues with the electronics of the car and will take them weeks to get it fixed. Make yourself a favor and stay away from this brand.

I have driven Mercedes for the past 19 years. In those 19 years I have owned 6 Mercedes. Never and I mean Never have I ever had so much problems with a car. I never leased a car, I always bought it, but this time I have a lease and this car has given me problems from day one. I have complained to no avail; they try to tellme that it is normal for the car to drive the way it does. Well guess what if that is true then I will never drive another MB again. I would rather drive a Hyundai because this car gets me car sick to drive it and not only that I am afraid to drive because I might get into a car crash because of the way it drives. They say that the turbo is making it stop and go and shake. We have a brand new Porsche and it does not do what this car does. When I am at a red light and the light turns green the car stalls. I have taken it back several times. I am tired and I believe that I should just go through the Lemon Law because no one seems to want to help. Mercedes calls me every time after I pick up my car to ask me how my experience was and I tell them but all they do is nothing except say oh Im so sorry. I am done with MB.

I had wonderful service whilst deciding whether to purchase an ML 250 BLUETEC AMG with premium pack model or replace my BMW with another BMW X5. I was contacted almost daily and looked after well with a good offer. I asked if the car had DAB radio (never expecting to be told that NO Mercedes cars come with DAB radio)! All cars have DAB radio, even basic starter cars!!! This was my main complaint all through my purchase, but was told I could connect my iPhone and listen to DAB. I was not overly happy but having liked the car and fancying a change from BMW purchased the car.My disappointment came when first using the car and finding that the equipment provided in the car was not compatible with my iPhone 6! I had to buy a converter!!!! Then, because of this the connection was not good and of course the connectivity keeps failing due to signal fall out!! I have never been so frustrated and nearly crashed the car fiddling with the equipment! I was unaware DAB was an optional extra AT 2,000!!!! Which I have since been told it will cost me. Customer service were not helpful, just telling me it was an option at purchase? I would happily exchange my Mercedes for a BMW given the chance. It has been a 6 weeks since I took delivery of the car and it looks like I will have to pay to have a conversation? Its a joke!!

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

First of all, I wish I had known about this site when my incident first took place. I just want to share my experience with everyone so that people can be aware when purchasing a Mercedes Benz. I plan on speaking out on every single forum out there, and if it can help even one person, then I will be satisfied. I live in Los Angeles and purchased a brand new E350 in 2007. Just a few month after the purchase (around 10,000 miles on the odometer? ), I was driving down the freeway when the car came to a sudden stall. The engine completely died, and I could not get it started back up. I was in the second lane from the inside, and the freeway was full of drivers speeding at 70-80 mph. Unable to get out of my car, I watched vehicles behind me careening to a sudden stop or jerking to rapidly change lanes. It was truly a frightening experience.I called 911 to report the incident then AAA to get a tow truck. The CHP arrived within about 15 minutes to help divert traffic away from my car as I was at a dead stop in the middle of a 5-lane freeway. The officers alerted me that it is too dangerous to stand still in the middle of the freeway and that they needed to immediately move my car off the freeway. Since they didnt have towing capability, the only way for them to do that was for them to push the car from the back with their squad car while I steered towards the nearest exit. Without getting too dramatic, I will say that this was probably the most frightening experience of my life. Luckily, no one was injured, and the car just suffered a lot of scratches on the rear bumper as a result of it being pushed by the police car.I wrote to MBUSA and explained the entire experience plus access to the police records. They offered absolutely no sympathy. They didnt even offer a nice gesture by offering to fix the scratches which would have cost approximately a few hundred dollars - pocket change to them. They didnt see any seriousness to the incident. I could have been seriously injured, and I could have caused serious injury to other motorists on the freeway that day. The message that they were sending to me was clear: I am an isolated incident to them, so I do not matter at all. Theyre a big, powerful company with millions of other buyers, so of course they dont care. How nice. Im the familys third generation of MB driver, and I will most certainly be the last.

My car is everything I expected and love everything about it especially its appearance. It’s sexy, sporty, not modified, fits today’s cars future looks, and rides fantastic. It has all the toys and creature comforts, all the right safety equipment and has a service warranty that exceeds the cookie cutter warranty of most vehicle coverage on other models.

02/28/2015- Vehicle purchased from ** at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair. Note - Vehicle states intermittently Vehicle Not in Park, Vehicle May Rollaway. 03/02/2015- Vehicle was taken to Mercedes Benz Greenway for detail service and given required accessories. Refund check was still not available as previously stated by **. 03/10/2015- Given Mercedes Benz Financial Contact Information. 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service. 05/03/2015- Sent text to **, Its **. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!05/04/2015- Resent Text message to **. No response from 05/03/2015. 05/04/2015- **, responded, Morning, I just checked and my accts payable said your check was mailed last week. No check received. Note: Vehicle Braked unnecessarily on intersection which could have caused an accident. 05/06/2015- Car Serviced at Mercedes Benz Sugarland for PreSafe Limited Warning Limited Warning light on and console replaced. (Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get console replaced.) Note: Traction Light Intermittently comes on. 05/08/2015- Vehicle picked up from Mercedes Benz Sugarland from service department. 05/08/2015- Left ** Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to **, Pre-Owned Sales. ** stated that he would convey information to finance with no call back. 05/09/2015- BBB complaint # ** filed against Mercedes Benz Greenway. I was promised that I would not be charged $139,00, Nitro Tire Charge for my new vehicle purchase on 02/28/2015. I was originally informed by my salesman that if the check wasnt ready within the week that, he would have it ready when I pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On May 08,2015 I contacted left Finance Manager ** several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the **, Manager of Pre-Owned. ** stated that he would convey the message to finance with no call back on 05/08/2015. And it goes on and on and on so I am now asking for the assistance of the BBB.05/26/2015- Contacted Towing company via Mercedes Benz Roadside Assistance per ** and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. (Vehicle stated Service Required, Do Not Shift Gears.) 05/26/2015- Left voicemail for ** that vehicle was picked up and towed. 05/27/2015- ** called stating that vehicle has not arrived. 05/27/2015- Left voicemail for ** and contacted Towing company per **s voicemail that vehicle has not arrived. 05/28/2015- **called and stated for me to contact Roadside assistance for location. 05/28/2015- Contacted Roadside Assistance and they would not release location to me without a Police Report. 05/28/2015- E-mailed sent to ** & E-mailed sent to ** stating I have contacted several team members as well as members of management and I have one issue that that I have unresolved. I am hoping that you can assist me. Please call me at **. No Returned E-mail or call back. 05/28/2015- **from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received. 05/28/2015- Called ** and left voicemail for a call back. 05/29/2015- Spoke to **, Customer Assistance Center regarding complaint survey submitted. 05/29/2015- ** returned my phone call. I informed him that I had filed a complaint to the Better Business Bureau and contacted Mercedes Benz, USA regarding the overcharge in addition, to the, poor Customer Service Experience.05/29/2015- Contacted ** at Mercedes Benz Sugarland and was given a Loaner. 05/29/2015- Messaged Received from Mercedes Benz Greenway via Better Business Bureau. 06/01/2015- E-mailed and left a voicemail for ** at Mercedes Benz, Customer Assistance Center. 06/01/2015- ** called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners. 06/02/2015- Left voicemail for **. 06/02/2015- ** returned my phone call. Informed ** that ** stated due to water damage that I needed to return the rental. I had never been informed of this as this had been my 3rd Mercedes Benz. Requested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz. 06/02/2015- Left message for ** to discuss Loaner.06/02/2015- Left several voicemails for **. No returned phone call. 06/02/2015- ** followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/2015. Informed ** per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased 2015 ML350- White; vehicle back. She stated that she would make a note. I told her to make a note of the Poor Customer Service including all that has transpired as well. 06/02/2015- ** returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from Germany. Upon arriving was too busy for me as he was taking his son to WWF Event. I was able to convey with ** to speak with ** at Mercedes, USA, as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues. My vehicle was driven up to me to take as I was confused if it had water damage then why No Service Message Indicated on Vehicle Panel either. 06/03/2015- no call from supervisor from conversation with ** on 06/02/2015. 06/04/2015- Per ** Mercedes Benz finance need to Finance information to contact dealer for cancelation of extended warranty. 06/04/2015- Left message for Finance manager ** regarding cancelling all extended warranty, no call back. 06/04/2015- Spoke to ** and gave cancelation information, was informed that she would convey information to **.06/04/2015- Requested Cancelation from **, Finance. Informed him that I wanted to cancel any and all extended warranties. I issued him my fax number and said he would fax cancellation forms for me to sign. **, never faxed the documents as stated. 06/09/2015- Complaint Letter added to, BBB complaint # **. 06/09/2015- BBB Complaint #** filed against Mercedes Benz financial. 06/10/2015- Complaint #** filed with, Consumer Financial Protection Bureau. 06/10/2015- Received Mercedes Benz Check for $147.68. 06/11/2015, ** Regional Case Manager with Mercedes Benz called and left message stating that he received my complaint via the BBB. Following up: 1-800-367-6372 ext:**.06/11/2015- called ** and left voicemail, no call back. 06/11/2015- Filed complaint with Texas Attorney General. 06/12/2015- Spoke with ** from Mercedes Benz, awaiting follow-up. 06/13/2015- Filed Complaint with Consumer Affairs. I have suffered from from Mental Anguish and unnecessary stress, per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz Sugarland. I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.Why would Mercedes place a computer for the car under the passenger seat without at least making it a little water resistant? In rainy days people are constantly getting in the car with wet feet. When you have kids its not uncommon for things to get spilled on the floor. For such a thing to cause the brains of the car to malfunction is simply poor design. It makes me question other design components from this manufacturer. Not well thought out!

My car developed a water pump issue - it was changed at a dealership. 12 months later it developed the same problem but this time the dealer wanted £180.00 as a contribution because it needed a new pipe. It was then I discovered Mercedes Benz are having problems with water pumps. My car Mercedes Benz C200 CDI a 2011 model now requires its 3rd water pump. This could be an international problem Mercedes Benz are not going to admit

Do not buy Certified Pre-owned Mercedes Benz. They do not have the same warranty as a new car. Although we paid 60K for our GL 350 including extending warranty, and performed all the expensive services at the Mercedes Benz dealership after 2 years the car was diagnosed with heavy sludge on engine and needed an “engine replacement” which was originally denied by Mercedes Benz US indicating that a new engine will not be covered under the warranty because the Vehicle Mastery Inquiry (VMI) did not show any services prior the date we purchased the car. It was shocking for us to realize that the Mercedes Benz dealership in Miami sold us a CPO Mercedes-Benz with no history of service. The engine was finally replaced but only lasted ONE DAY. Apparently the engine came with issues and a SECOND engine was approved and reordered. All this time they were referring as “NEW PART” or “NEW ENGINE”. I called US Corporate to find out what kind of the engine they were putting in the car because it was hard to believe that a new part has passed all inspections and quality controls but failed after installation. Then, the representative told me that both engines approved to be installed were REFURBISHED or USED engines. Our car was in the dealership for a total of 86 days while waiting for approval to be repaired. I lost confidence on the safety of this car, as it was no longer a reliable source of transportation for my daughter. We ended up trading the GL 350 for a new Chevrolet Tahoe.

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they cant fix it. Now, Im driving their loaner car for a week and they promised to have it done, asap. I dont know yet the New Yorks > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isnt this a serious issue? The dealership didnt even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

I purchased a used 2007 Mercedes-Benz C230. The car had around 70k miles on it. I was driving home one night and the car suddenly jerked and went into Limp mode. Meaning the car would not accelerate past 40 mph. I was able to drive it to a MB Service Center where I was informed that a sensor inside the transmission had failed, it was an anti-theft related part and could only be installed and programmed by Mercedes. I reached out to Mercedes for some assistance and was told because the car wasnt serviced throughout its life by MB they were not willing to help with the cost of the part. $2,700.My next purchase of a Mercedes was a 2009 C63 AMG. These are high-performance, hand-built engines. I verified this vehicle had always been serviced at a MB dealership before I purchased it. Around 80,000 miles, I was driving down the interstate and was about to pass someone when a check engine light came on and my vehicle lost all power, we were lucky there was enough of a gap in the Houston traffic to pull over safely. The vehicle was towed to Mercedes and was there about 3 or 4 days before they called and told me a wiring harness for the fuel pump had shorted out and needed to be replaced. $700. It took them another 3-4 days to actually get the vehicle repaired. At about 85,000 miles I get a notification that my brakes need to be replaced. Call MB for a quote. $6,000.At about 90,000 miles a check engine light came on. It went off but soon after it returned. I took it to the Mercedes Dealership, 4 days later they call me and tell me my INTAKE MANIFOLD is cracked and needs to be replaced for $3,747.00. This is a hand-built performance engine, are you kidding me? I again reach out to MB USA with my concerns and looking for some assistance, they tell me the service records dont matter and its about 1. If I bought the car from Mercedes and 2. How many times I, myself have had the vehicle serviced by the dealership. From that they decide if they feel the need to help with the cost of the repairs. This part is obviously faulty and Mercedes would be embarrassed if I posted the pictures of the crack in this aluminum-alloy intake manifold and the bubbles forming in the weaker parts of the metal.I asked the Lead Technician what would cause something like this and his response was That would be a question better answered by an engineer. I am not saying all cars dont have their problems, I am saying most of us cant afford the problems Mercedes-Benz have. The parts, service, and maintenance required on these vehicles is extremely expensive and if something happens you better hope you have thousands of dollars laying around that you can use.

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

Resolved to my satisfaction.

I am disappointed by the level of service provided by Mercedes Benz South Africa to their customers. I ordered a new C200 in September 2011. I got involved in an accident. My insurer approved the repairs and I took the car to the panel beaters. The insurers provided me with a courtesy car for a limited period.I thought I wouldnt have to walk very long thereafter. Unfortunately, Mercedes Benz did not have parts. I contacted national customer support after waiting more than a month. Parts have not arrived (confirmed with them and panel shop). I asked that I be provided with a courtesy car as I used the car to go to work. They refused and said it was not their fault. I say it is, because had they had parts, my car would be in my hands by now. They later told me the parts had arrived. Panel shop claimed to have received them last Monday (19/03/2011). Repairs will likely to take 3 more weeks. I am still a pedestrian.I loved Mercedes cars. I bought a Mercedes at a price and for, amongst other things, good service. That is what I expected. I value myself and as such prefer to deal with people and companies that value me. I thought Mercedes was among one of them. Was I wrong? Now I know. I may have to be associated with them for longer than I can endure. What a pity?

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

Mercerdes 2012 GL450 - I had to replace the Continental Tires with less than 24,000. I found out the MFG doesnt even have a tread warranty for these tires. These are the cheapest tires available for this vehicle. Mercedes put my family in danger with these garbage tires and I will never purchases another Mercedes again. I have never in 31 years of driving have I had to replace tires that were totally shot with 24,000 miles on them. The dealership and corp said this is normal tread life!!!! We have always had Lexus in the past and Mercedes is not even close to the quality. Dont buy a Mercedes with these junk tires on them if you like your family.

Have a 3500 Sprinter Van purchased new in 2011... In the past year, have spent over $10,000 in repairs. The latest issue is that the drive shaft universal joints have to be replaced and the Mercedes dealership tells me that the whole shaft has to be replaced as the universals cannot be changed on their own?????? 2,000 for what would be a $200 job anywhere else. Seems everything about this van to repair is expensive... Def heater $2,000, trouble diagnosis $200, headlights rotted out in two years, alternator in three, blows out lights on a regular basis, radio has not worked since it was ahead old, etc etc etc... Worst van we ever had...

I have a 2013 e350 convertible with approximately 8000 miles. I have had a problem with the windows on both sides. When I close the windows, they do not stay closed. They drop down about 2 inches and cannot be closed. This causes rain to seep into the car and cause damage. I have brought the car to Mercedes dealers on 5 separate occasions and they were unable to solve the problem. They have now told me that they are working on a fix in Germany and can give me no timetable as to when it will be ready. They have refused to replace the car. They told me I should use a manual override to keep the windows closed. I feel taken advantage of and am pursuing recourse through the Florida lemon law. I would like to hear from others who have had this problem. Thank you.

Recently I had an issue with my 2011 Mercedes E350 sedan. The blind spot sensors were inoperative. My car had just lapsed in warranty. I took it to the dealership and they told me that I would have to pay to get it fixed. I contacted Mercedes Customer Care and they were very helpful in getting it resolved amicably.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

I have a C350 2009 that has a transmission double shifting problem from 11K miles. When car is cold, once you pass from park to drive with the brakes applied, you get two hits to get in driving mode. The first one is the common sensation of getting in drive; the second one is like somebody is hitting your rear bumper. After two years driving the car to Mercedes Benz of Pembroke Pines where they tried all possible solutions directed by MB USA, which include repairing transmission, changing computer programs, replacing a transmission, placing a new parts from Germany and more that can be seen in my car maintenance history, all of this represents two years of stress and loss of my time. Today, I was surprised that MB USA got the conclusion based on one of their specialists that the issue in my car is common for all other cars same model parked at the dealer. Is this not amazing? All the money and time spent to fix my complaint got the great and funny conclusion that this is part of the car design? It is offensive. It is frustrating that we, the customers, look for a good and guaranteed car that make our driving and lives easy without problems and results that now I cannot believe in Mercedes Benz as my dream car because MB is designing and building cars that have issues hidden, not described in their owner manual or at least notified to customers. What is happening with one of the best car brands in the world? For sure Ill not purchase any other Mercedes Benz in my life and will not recommend anybody believing on brands. All are the same! If somebody has a suggestion on how I may elevate my frustration and solve this situation is more than welcome to contact me.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

Good car but have had some unexpected issues with transmission. Found out that’s pretty common for Mercedes. Very disappointed. Haven’t fixed it yet. Thinking of selling the car after a year. The car is very good but transmission jerking is getting boring and nobody is giving me a solution. Sent it to different technicians and all gave me different diagnosis. Haven’t decided yet what to do with the car.

NEW ML 350 Bluetec - You will never get the fuel consumption indicated by the on-board computer. It consistently understates consumption by more than 1 litre/100 km (or 11.4%) - this had been verified by MBSA. This software problem, as well as the stop/start function that only works 50% of the time, had been reported nearly 2 years ago to them via the respective dealers. 6 Months ago they confirmed that a software patch will be developed to fix the wrong calculation. After numerous follow-up emails, Allis feedback is now that their R&D advice that the current calculation of average fuel consumption is within the design tolerances of the ML... What a big tolerance for a product range costing nearly R1m and claimed to be the Best or Nothing. I have to accept that the ad hoc working of the stop/start function is also within the design tolerance of the ML.

Low profile, flatless tires on the S550 4Matic - My car is leased through my company. I have the car about 17 months. I still have another year and a half on my lease. During this time I have had to have a total of 11 tires replaced and now my car is in for a flat tire once again. The leasing company actually reimbursed me once month lease payment because my car was in the shop for almost 8 weeks. I have had it with this car!!! Im a CEO and need a car that is reliable. I asked to get out of the lease and they stated some preposterous number to pay to get out of it. Im wondering if others with this type of tire are experiencing the same frustration as I am. Im actually afraid to drive my car anywhere for fear I may go into a pothole. I also do not feel safe in it for fear that I may have a blowout. Any suggestions?? My next step is to get an attorney to get me out of this. Until the flatless tires are perfected, Im going to look into an SUV that has substantial tires on it.

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

I wanted to post this to hopefully let potential customers know what to ask their dealership when thinking of purchasing a GLC 300. I apologize for the long length, but, think it will give some insight into the possible multiple problems. Keep reading: My wife and I purchased a 2016 Mercedes Benz GLC 300 4Matic in March of 2016 - - our first and only Mercedes. Within 6 months of purchase, the brakes starting to emit an ear piercing squealing when in reverse. We contacted the dealership and were told that there was a design problem with the brake pads and new parts were being worked on.In the interim, the brakes started squealing in forward as well. We waited from September, 2016 until the beginning of 2017 before new pads were put on. Later in the year we began to hear tire noise inside the vehicle. We had a second maintenance service scheduled and done on December 9, 2017 and informed the dealership of the tire noise.After their investigation, we were told that we needed to purchase new tires, although, the mileage on the tires was at 18,935 miles. The Pirelli Scorpion Verde tires on the vehicle are rated for 65,000 miles. At the same time, we also experienced a clicking noise near the drivers door. The explanation for this was noise coming from the high pressure fuel pump. Not sure why we didnt hear the same noise when the vehicle was brand new. Also, the brake squealing also started again. We were informed, after having to ask, that Mercedes was working on yet another fix, but, parts were not yet available. We are still waiting for the new brake parts.This was just a prelude to what was coming. On January 4, 2018 my wife was driving home from work. The vehicle began to shake, sputter, and she could not get the vehicle to accelerate. By the time she reached home, 8 miles, the car was smoking profusely. After contacting the dealership, the car had to be towed. We were contacted the next day, January 5, by the Service Manager. We were told that a call was placed to the engineers in Germany because this had never happened before, even though there are several posts on various internet sites that dispute that statement.Due to the dealership not having a loaner vehicle available, we had to rent a car from January 5 until January 15 this was reimbursed by Mercedes. On January 15 we did receive a loaner vehicle from the dealership. On January 24 a call from the dealership informed us that the torque converter had gone bad and needed to be replaced. The mileage on the vehicle at this time was approximately 19,500 miles. Finally, on January 30 we received a call indicating our vehicle would be ready on Thursday, February 1. We met with the Service Manager upon arrival at the dealership and reviewed all the issues we experienced with the vehicle up to that point.We then began driving back home. When we were about 20 miles from home, a check oil level indicator message appeared on the instrument panel. When we arrived home, I checked the oil level and found that it barely registering on the dipstick. We were instructed to have the vehicle towed back to the dealership. They started looking at the vehicle on Monday, February 5. They called and informed us that the oil had not been touched in any way during the torque converter work, but, they needed more time to determine where the oil was going. They will continue to investigate as of tomorrow, February 3.

After I visited the car dealer to trade in my car to buy another, I chose a 2006 R 350 Mercedes Benz. After I test drive it I decided to go ahead and buy it, did the paper works, I was inform that I couldnt drive the car home that night, the report was they having a problem starting the vehicle, something to do with the battery. I try to resolve it but it kept doing the same thing, I think that when they realized it was not the battery but something more internal. Long story short, after I receive the car couple day after it was deliver, it would not start. Took it back to Spanos, they looked at it and said they didnt find anything wrong with the it. Thought maybe its just a one time thing, but after about a couple of days, the car kept doing the same thing until about three month of having the car, it stop working completely.Took it to my mechanic and thats when I found out that they actually rig up the gas pump with industrial glue, they reroute a wire in the fuse box because they didnt want to spend money to fix it before they put on their lot for sale. I actually took it to the Mercedes Benz shop and they were baffled that someone could rig up a repair and sell it to unsuspecting customer. Now Im stuck with a car I cant drive for months, it still in the shop and that to and injury they actually sold me the car way over Kelley Blue Book value, stole my cadillac for little or nothing, now Im stuck with a car with a bad repair. My only thing is I would like Spanos to make sure they repair these car properly before they put it for sale. They do have a bad reputation for doing stuff like that and I also like for them to fix my car or pay for the repairs they should have done before it was sold to me.

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didnt hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didnt know what was going on. They have just winched the car back to the workshop.My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

One of the most incredible thing. I bought for my daughter (16Y) a GLC300 for 60K in Delray Mercedes with no park aid assist (bip bip bip), amazing nobody telling me that I need to buy a totally useless package in US named active parking assist to have this, absurd. Korean, Chinese, American, Italian and even the majority of German cars this is standard, but Mercedes force you to buy a useless huge package to have this small and totally necessary sound warnings park assist.

Purchased a 2010 E550 Mercedes in August 2018. I have been having issues with an odor inside of the car and the air suspension going out when the car is sitting. Mercedes told me to contact the dealership for a diagnosis, which is $195. And to ask them to help me cover the costs. If the dealership does not - to contact Mercedes back. The car only has 85,000 miles on it.

I have had numerous problems in my 4 year old ML 500 with the Airmatic suspension which I think is an untested, failed technology. As a result I have spent several thousand dollars replacing the suspension despite the fact that I never go off-roading with this car and also drive carefully to avoid the delicate suspension breaking down. My previous complaints to Daimler as well as their Middle East dealer have had NO RESPONSE! That suggests that not only is the car bad but also the support offered by the vendor is non-existent. I cannot see any reason to buy a new Mercedes especially when there are much better German cars available out there.

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owners manual but it didnt work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didnt work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didnt notice that the battery needs to be changed in my last visit to the service center? Ive trusted this brand for more than 30 years and after this situation my confidence was affected.

I bought a new Mercedes-Benz C 220 on 22-09-2015 but, unfortunately, the car after reaching my home garage which is 300 kms from Dealer Showroom is not able to drive through. Its front doors are noisy from day one & the wind screen is always full with moisture thus reducing the day/night visibility to 30%-40%. After continues complain I have received only mail & call but no technician has turned up till now. Also the website sources show that the particular VIN (**) belongs to C220 model & year of manufacture 2006. I am surprised whether I had purchased a new car or a used car? It seems to ask for a replacement.

My wife and I leased a brand new E350 almost one year ago. My father has the same car and we had driven every iteration he has had over the years so we were very familiar with the car, and liked the way each of his drove. The car had issues as soon as we drove it off the lot, loose parts, noises in the trunk, and rough/unpredictable shifting of the transmission. The loose parts and noises were fixed when we took our new car in to the dealer 5 days after we picked it up. They also replaced the rear tires. The car still shook and shifted roughly. So since the dealer we bought it from still had our traded vehicle, I suggested it would be best for all involved to return the car and we would leave with our trade but they refused. I contacted MB corporate and wrote letters to the President of MB North America. I was told to continue to bring the car in for service since that was what the warranty is for, but I find this completely unacceptable for such a pricey car. In almost of a year of having this car weve only driven 4500 miles because we feel the car is unsafe to drive. We pursued a lemon-law case, but since the descriptions on the repair orders are written by different people who are interpreting the problems the best they can in limited space, and since the shifting issues are intermittent, the Board ruled against us even though the car exhibited the unpredictable shifting/acceleration on the way to the hearing. We have been treated poorly by the dealer we leased the car from, and from MB Corporate who makes the Customer feel like there is no real issue with the car even though a search has revealed that the 7 speed transmission in these cars are not working correctly. Weve asked that MB re-purchase the car so we can get something that performs properly and that we feel safe driving. My wife has had issues on the highway because of the unpredictable acceleration of the car, when you expect to pass or avoid a car and you press on the gas, sometimes the car does not initially respond, and then lurch forward unpredictably. One of the board members hearing our case stated that modern cars exhibit a 2 to 3 second delay when accelerating because they are not connected to the carburetor the way older cars were which is just nonsense, but thats who is reviewing these things. I am shocked at how MB treats their Customers. I never received a response from the President of MB NA by the way. I can provide all my e-mails, letters, and repair orders if needed. MB portrays themselves as a premium brand but they treat their customers poorly and step all over them with a legal team and experts who can easily confuse board members hearing lemon cases. MB could have taken back this lemon and I would have purchased a more expensive model if they were good business people, but they are more interested in forcing the Customer to pay for a sub-standard car so that they can hold on to their image as a prestige brand which in my experience it is not. Ive had Audi, BMW, Volkswagen, and Mercedes automobiles and Ive never had anything close to this type of experience. We continue to bring the car to the dealer which has been a major inconvenience and not what you expect from a brand new car.

The Car is reliance on computers too much and the price of taking your car back to where you bought it is too Costly. The cars are made from the cheapest parts they can make in China and want top dollar for the sale of the car. And the servicing of the car is too high you better off buying a car from Japan.

C300 with 90,000 Km. Would not start - catastrophic failure. Repair bill to $8000 with no end in sight. Weber Motors in Edmonton gouging and was MB Canada doing nothing. I am ready to walk away from this car. I finally threatened to sue and spoke to the manager and the bill is now about $5K. They tried to tell me it was reverse boosted when it has never been boosted at all. Really????? Totally unacceptable. To put in perspective, my previous car was an Infiniti which I kept to 260,000 KM and no problems with it. The one before that was a Volvo which I kept to 268,000 Km with no problems. I take very good care of my vehicles and I did same with the MB to no avail. When I get this car fixed, I am selling it as soon as I can. It will be a cold day in hell before I have another MB.

Worst customer service experience! Employees and corporate and have no understanding of the warranty guidelines. Certified vehicles are only certified to their standards, not to the federal regulation standards!!! They will avoid you to avoid paying for costs they are responsible for.

I bought a 2003 Mercedes E500 in early 2015. Thought I was getting a good deal on a used luxury car with less than a 100k miles. In less than a year I have spent a little over 3 thousand dollars in repairs. And that is going somewhere other than the actual dealership which would of cost me 3X as much! One of the main reasons I bought a Mercedes was because I thought they were supposed to be reliable cars. The only thing I have been able to rely on is that I will be in the shop every other month. On a positive note I took it in to the dealership for a fuel system problem that Mercedes were covering under an extended warranty and the service was great. They treated me very well, fed me and made me comfortable. And the car is a dream to drive when its working but I have a problem with the esp and some brake sensor now that is gonna cost me 2 grand bringing up the cost of repairs to near what I paid for the car in the first place in less than a year. There is no reason for anyone to buy a used Mercedes. The only people who can afford the repair costs of a Mercedes are the people who can afford a new Mercedes and if you can afford the repairs on a used Mercedes you should just buy a new Mercedes. Used Mercedes should just go straight to the junkyard so poor people like me dont get tricked into buying these money pits.

I have a Mercedes-Benz sprinter van that has been in the dealer for over six weeks now. Mercedes-Benz has done nothing to help out in the situation. No loaner car even though I asked for one. I just sit here and wait for my sprinter van to be fixed and still nothing is being done. I am paying insurance and massive car payments for a car that I cannot even use.

This is the seventh Mercedes that I owned. Am now 92 years old. The passenger right front door handle broke. The vehicle is a 2010 C300 4 door sedan with 21,000 miles on the odometer. I had it repaired at Mercedes Star Motors in Benicia, California. They said I have to purchase a whole door panel which I paid $750.00 to repair a broken door handle. I wrote to your complaint dept. approx. a month ago, but NO REPLY!

I just found out about an issue that I am having with my car. It is a 2007 ML 350. I had the check engine light researched today. The light has been on for about 4 years. It came back that I had a balance shaft issue. MB settled out of court with this issue. I have owned this car for 8 years. They had my address on file for all eight years and never sent me an message that I had a issue with my car. What a class company. I am trying to speak to a manager right now and have been on hold for over 35 mins. Clearly they believe in good customer support. Going forward based on the way I have been treated. Dont plan on buying any MB in the future and will be selling all of the MB that I own today which is 3. You learn about a company in tough time and MB failed the test.

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

I recently purchased a SLK280 and have now found that it has a serious and well known engine fault. This was from EMS warning light and fault codes 1200 & 1208 which is for faulty balance shaft. I now understand that this is a well known fault of worn teeth due to material. I am now faced with a 5000 repair bill to repair this. The car is 2007 and has only done 22,000 miles! I have been told that Mercedes are not prepared to offer any contribution to this cost. This is my first Mercedes and one of the reasons I chose it was the perceived Mercedes quality and reliability. I am really disappointed to find a Mercedes engine falling apart after only 22,000 miles.

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.The last year we put on 4,000 miles with no mention of any of these issues in prior years. While I understand somewhat (again usually 100,000 miles) the repacking needs, the other two items were completely a failure of the vehicle to perform properly and unusual failure (I would hope) of things that I have had cars with over 150,000 miles without issues. I called Corporate, after the dealer gave no assistance, as I thought those repairs should be covered with such low mileage and care given to the car throughout its life. They offered $600 off if all service was completed at the dealership. Ive had a Buick that was 2 years out of warranty with 42,000 miles engine replacement all the way to the torque converter because of the engine failure and cost me $100.00. I always thought Mercedes was a quality vehicle, and I was sadly mistaken. Do NOT Buy Mercedes.

I have 1998 CLK 230 Kompressor which I have been enjoying without any problems whatsoever. In one of my routine maintenance schedule, the service mechanic required the car manual for reference which I gave him. A couple of days when I required it, I was told he lost it along side other documents. Of course, there was nothing I could do about it. Recently, the battery ran down, thereby locking the trunk without access to the battery in the trunk for jump-starting. I was able to start it much later. However, due to the run-down battery, I could not play my radio/cassette/CD due to code requirements (I didnt know it was coded). I have not played music for over 2 months and this is choking me up. What options have I got? Any answer or opinion?

I have solid proof that my Mercedes was illegally tampered with by one of the dealerships in my hometown. I can prove that the dealership set me up to have my car malfunction and killed the battery to 4.2 volts, leaving me with a dead car that same day. The following day (if I had not been fortunate enough to have my engineer buddies jump my car for me), the dealer would have had a window of opportunity to charge me with repairs that were unnecessary. There are records that I can indicate that my car was still in good condition after my car was charged by up. There are many details and facts that I would be gladly present to all who wants listen.

I purchased a new 2017 Mercedes Benz Sprinter van and at approximately 5000 miles I started having transmission issues. I brought it to the dealer 3 times for the same issue. Every time they tried different things from updates to the control module, replacing the valve body to even swapping out the transmission control module all with no resolve. They even had a technical rep come out and after 3 weeks in the shop it’s still not working correctly. I’m convinced that their technicians are glorified part swappers and they have no clue what theyre doing. This is my first experience with Mercedes Benz and it’s going to be my last because to date this issue has cost me over 25k in lost business from not having my van and Mercedes Benz could care less.

Took the car for a thorough checkup prior to the factory warranty expiration. This car has only 25,000 miles. Service agent said car checked out fine. She did some minor work. To my dismay 4 months later there is an oxygen sensor issue and the engine light is on indicating either sensor or a computer panel issue which could cost thousands. The service agent Lorena was extremely rude and even told me why dont I have my friend who tested this and found out, fix my car since its out of warranty. This is unbecoming of Mercedes Benz and she should not be working there period.

I have replaced 7 Tires within the past two months. This has caused inconvenience and expense. I have filed complaints with the City of NY and have been turned down. Is there any attorney handling a Class Action Suit? I would like to be notified.