C250 2012 - I bought this car new from the dealer and although Im satisfied with the vehicles performance, I think MBenz should re-evaluate what they are charging clients. Oil changes and the many maintenance repairs are incredibly high! I will not recommend anyone to buy an expensive vehicle that overprices their maintenance. My next vehicle will definitely not be a MBenz.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

When my vehicle hit 50k miles, everything in my car went inoperable. The vehicle starts but thats it, cannot take out of park. I contacted Mercedes and was told I would have to tow my vehicle to the dealership and Im looking at a minimum of $2500 to diagnose the problem. Of course the warranty expired at 50k miles. Im stuck and at a loss. If anyone has had similar problems with their C250 I would love to hear what it was.

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they cant fix it. Now, Im driving their loaner car for a week and they promised to have it done, asap. I dont know yet the New Yorks > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isnt this a serious issue? The dealership didnt even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

CLS 63 AMG - I have had 6 wheel rims crack in the first 100 kms. Each dealer will not put me on to customer complaints and no one returns any of my calls about this. The only excuse I got was after the GFC Merc will not warranty any parts. They wanted to charge me $7,800.00 for a new exhaust system, telling me it needed to be totally replaced. I took it to a Mercedes repairer aftermarket; the muffler had a crack near the cats, a 2 hour repair job. I phoned back Mercedes Benz - they emailed me that they don’t do workshop welding and that they only replace it with new, sorry.

Worst service ever! I recently got a flat tire and called Roadside Assistance for Mercedes Benz. When they sent me the FIRST guy he was so rude even went as far as saying HELL NO when I told him where I needed to be towed to. Mind you the only reason I needed a tow was because he was unable to put my spare tire on because he did not have the proper tools. So I called Roadside back. I let them know I needed someone who had the tools to unlock my tire (mind you this is Roadside for Mercedes so you can assume how annoyed I would be after someone who wasnt qualified was sent to me.) So here we go two hours still stuck on the side of the road, they send me out another tow truck and surprise it was the same guy from earlier and of course so charming I guess they rerouted me to you so I have to take you. I call Roadside imminently so that I can have someone else sent out AGAIN. Mind you I remind them that he must have the special tools that Mercedes requires to take the tire off. Of course they send me someone who AGAIN is not qualified. At this point I am livid and had been stuck from 7:30pm-10pm. Once they were unable to take my tire off the guy starts setting me up for a tow, and then informs me that the only place I can be towed for free would be the dealership which at this point wasnt open so would have been pointless but was my only option unless I wanted to pay 200$ to be towed home. Great surprise considering all that has happened at this point. Mind you I choose to discontinue my triple AAA account since they had assured me Mercedes Roadside was the best to have. What a mistake. I ended up having to call triple AAA and reinstating my account so I can get towed to my home. At this time it was 11:45pm still on the side of the Freeway. Finally speak with a Roadside rep AGAIN and of course A manager will call you back Tomorrow. Its been a day so BLANCA if you are reading this Im still waiting for your call. What a Joke Mercedes Roadside is. WORST EXPERIENCE EVER. Definitely regretting even purchasing one at this point.

I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

My 2002 Mercedes E-320 (purchased brand new) has had many electrical problems and it only has 110,000 miles. I stopped taking it back to the dealer (RBM) a couple of years ago because their service charges were absorbent, I didnt feel they valued me as a customer, and there was always multiple additional problems that they would claim they found wrong, costing at least a couple thousand dollars each time I went in for service. A couple of years ago the cluster failed. The locks would not work, the gas tank it would not automatically shut off, the speedometer would not work, the car was sluggish, etc. The cluster was replaced. The rear right light cluster has been replaced three times. Last October 2014, while driving, the radio abruptly stopped working, the doors would not lock, and the trunk would not lock automatically; I had to manually lock and unlock the doors and trunk with the key. According to the mechanic, a couple of fuses needed to be replaced. He disconnected the wiring for the radio to work until the fuses were replaced, but the doors would not lock and the trunk could not be unlocked. He replaced the fuses and everything was fine until the week of Thanksgiving. Any time I started the car, the trunk automatically popped open and could not be reclosed. We finagled the lock closure on the open trunk with another metal object to lock the trunk while it was open. We then pushed the button to unlock the trunk and it was able to be closed and remained closed until we stopped and restarted it again. This problem persisted about three days and then abruptly stopped. A couple of weeks ago the problem started again. I took the car to the repair shop and the mechanic said he did not know what was going on. He said he reset everything and the problem went away. However, a week later (today) the problem returned. I have to keep a small pair of scissors in the car to maneuver the inside trunk latch to lock the trunk while it is open and then push in the outside trunk button to unlock it and it is then able to close. However, each time I stop at a destination and restart the car, the trunk pops open and will not reclose unless I get out, while the car is still running and go through the maneuvering routine. I called the mechanic and he said he is not sure what is going on; I would have to bring the car in again. If bad fuses caused the issues in October, could there still be a bad fuse or could it be something that he did not reconnect?

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. Weve had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, well look for the last year that MD made a diesel and buy one of those.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

My small CLA250 sedan is comfortable and fuel efficient. It handles like a dream. This is about the only MB which gets very good mileage per gallon. I used to have a C300 which just ate up gas without much to show for it in the performance department. The CLA250 is a fuel efficient small size luxury sedan which delivers on precise handling and performance.

This is absolutely the worst car I ever owned. Waited until I retired and treat myself to a Mercedes Benz. Never changed so many light bulbs in my 72 years. The electronic switch in the steering column went. The controls on the steering wheel all peeled off. The car is very shabbily made. Would not recommend any Mercedes Benz.

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

I had just changed my BMW 320i 2008 model to the new c250 2012 on the 25th of March 2012 and after 20 days, the local dealer, GNA, offers free maintenance for this model for the new buyers. This made me very angry that I specially asked for this. I think I deserve to join this offer.

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

I was driving down the street winds high lately and I heard a noise my Grand SSD on say thats your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they dont stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

Ive had my 2011 e550 (bought brand new) at the dealer service four times in the last 3 months for squeaking breaks. He informed me that it was due to my driving style and that no other e550s have had this problem and Id just have to live with it. Then in the next breath he told me that the brake assembly was too big for the car (manufacturing problem). They had it in the shop, put something on the breaks and then we went for a test drive later that day while he was in town. No squeak. Amazing, but not at all surprising. Later that day and seven miles of driving the whining started; then the shrill squeaking was right back. I love this car but Im going to have to get rid of it because they will not work with me at all. Im very disappointed by the quality and by the service after the fact. They made an offer to put new brake pads and rotors on it, again. Three sets of brakes within 15,000 miles - no thanks.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

I have a problem with one of the vehicles we have bought with Mercedes and I would really appreciate assistance in solving this problem. I have bought all my Mercedes from Mercedes-Benz Angelopolis. I submitted a letter to the dealer and they told me that they have not received answer from Mercedes. To date, we have seven Mercedes vehicles and none of these had experienced problems before or had manufacturers defects except for this Class A-190. The vehicles we own are: one Class ML 350, two Classes ML 500, one Class A 190, one Class C, and one Smart.The only reason we have continued with the brand was the durability and the confidence that the vehicles gave us; it was reliable, as what I used to say. The vehicle, Class A-190, which has the problem has just 30,000.00 miles. I cannot conceive that a Mercedes has major problems with such a short mileage. I insist that the only reason Im still buying Mercedes is because of the supposed level of quality and service life of the vehicles. I hereby, request this to be reported to the plant in Germany and to repair the vehicle at no cost. Its not a Chevy, GM or a Ford; its a Mercedes. Its what the vendor say when you are paying extra money for a Mercedes, and it should last as a Mercedes. My wife almost never use this car. If this is what we expect from the brand, it is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope this will be resolved. 30,000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with them but in no way I will accept them trying to rip me off. This transmission came defective from the beginning. Four years ago, we started to buy other brands for a couple of problems we had with the service; while Ford and GM, are still a mess, at least Toyota has given us good service. Last year, we bought back with them the Class C and the Smart. A couple of days ago, we were evaluating to buy another Class ML-500, but after this, we do not know what to think. It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.I wont buy a Mercedez Again and I will suggest that everybody chose another brand.

My car developed a water pump issue - it was changed at a dealership. 12 months later it developed the same problem but this time the dealer wanted £180.00 as a contribution because it needed a new pipe. It was then I discovered Mercedes Benz are having problems with water pumps. My car Mercedes Benz C200 CDI a 2011 model now requires its 3rd water pump. This could be an international problem Mercedes Benz are not going to admit

In December 2006, I had a bad car accident. An F150 Ford truck ran a red light and badly damaged my car. (The driver left the scene). I could not walk. My car was in the paint and body shop for almost 5 months & I had to rent a car for that time period. I only had the car 13 months at the time of the accident. The car stayed idle for so many months in the repair shop that the tires were stolen off the car, and Mercedes Benz manager said that was the time the tires should be replaced anyway (thats not true). I was not compensated for the tires. When I finally got the car back, it had swaying issues. I never knew when the car was going to sway, therefore, I was afraid to drive at a high rate of speed. The swaying was very scary!!!. The car went back to Mercedes Benz more than once with swaying complaints. They claimed their technicians could not find anything wrong with the car. I know that Mercedes Benz knew exactly what was wrong with that C280, but everyone denied the issue. Therefore, I had to continue driving the defected car as safely as possible until the lease matured. The swaying issues could have caused a serious accident & possibly death. I would not let anyone else drive it because of the swaying. I finally stopped complaining because it was useless!

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

I lease a GLC 300 and after about one month my wife accidentally hit the mirror in a beam. Only the mirror connector broke, everything else is working normally, like the blind spot assist. Event the mirror glass is intact. I took it to the Mercedes-Benz of Stevens Creek (San Jose, CA). They told me and my insurance company that the expected repair time was 5 DAYS. I leave my car there and after 5 days I call to see if my car was ready. Then, they told me that the part is not available in the entire USA and would have to be imported from Germany, the new repair estimate is now 5 to 7 business days. In the meantime, Im still driving the rental car, and GEICO was nice enough to give me extra days with the car.After about 10 days that my car is in the shop I call again to see if my car is ready. And they told me Mercedes will not ship the part until June 1st, the current date was May 4th (almost a month waiting time). Then I started to asking questions like: Can you try to put the mirror back in my car? Answer: no, not possible. Can I have a loaner while I dont have my car back? Answer: no, loaner is only for regular maintenance. I called Mercedes-Benz Customer Service and after trying for a long time to get some help, they offered me a 45 dollars per-day refund with the rental car. In the meantime Im still liable for the lease payments.Around May 22, I call to see if there is any update, and in fact I had an update. The part will now only leave Germany in the first week of July. That day itself I went to Mercedes-Benz of Stevens Creek and got my car back. I drove all the way to Mercedes-Benz of Oakland and they were nice enough to give me a loaner (not nearly as good as the car I leased). I still dont have my car back and Im still paying the lease. This is my first time owning a Mercedes, and, as you can tell, my experience is terrible. So, of course, I dont recommend it. Their customer service is terrible, they dont do anything to alleviate your frustrations.

My vacuum pump and hydraulic system on the trunk locking mechanism has failed. Cannot open trunk with any of the three methods of design. The Dealer laughed at me and said it would cost me over three thousand dollars to fix everything and that was a guess. No help at all other than they said I had to drill out the key hole with tumblers and try to manually open it that way. So I drilled out the mechanism on a car that cost over 120,000 thousand dollars to get into my trunk. Now the problem is the dealer would not code my key to a used lock and said I had to buy one from them at over 500 dollars and they would key that one to my lock. Then I would still have to pay to fix the vacuum pump and hydraulic pump to use my trunk. Frustrated due to the fact of price gouging and poor design from the engineers to make a trunk that is very difficult to open. I cannot lock my car or trunk because it has a smart key that is extremely difficult to use. I will never buy another Mercedes-Benz car again. I will also encourage everyone I know not to buy one.

I purchased an E class in 2008, and got the hard sell about the extended limited warranty from the salesman, so I purchased it for more than $3,500, believing what the finance manager told me that it would be refundable, if the vehicle was sold or traded in before the extended limited warranty went into effect. In December 2010, my husband decided to trade in the vehicle, because an illness prevented me from driving it, and I requested a refund of the warranty as the vehicles factory warranty would not expire until April 2012. The dealer referred me to Mercedes Benz USA and they told me that the warranty was not refundable, as the warranty only allowed me to cancel 60 days after I bought the brand new car with a 4 year factory warranty. I kept telling them that this did not make sense and the 60 day rule for the refund would logically begin 60 days after the extended warranty went into effect. Mercedes corporate absolutely refused to budge from their position, and have pocketed my $3,500, without doing anything for my money. I have been a loyal MB customer for 20 years, and have purchased 5 vehicles in that time frame, and I find it unacceptable that the big international Mercedes corporation found it necessary to keep my money.

I decided to pay the car off, 2 months later. I call the dealer and I ask if I can pay at the dealer finance office. I was told yes. I drove 17 miles one way and when I got I was told Sorry we dont get the payoff checks. You should mail the check. Mailed the check with signature. They signed on 8/30 but by September 3, I called and ask why they did not deposit the check. We will, when we get the check. 10 times I told the guy, You signed for the 4 days ago. Finally I ask to talk with his supervisor and I got put on hold. They ended up posting the check 9/3, the title and the overpayment was supposed to be relist on 5-7 days. I called 9/13, and got the same 5-7 days. I called today same answer 5-7 days. The representative today was more helpful than previous 2. Will see if this time works.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

I have a 2011 amg c63 mercedez with very low miles. I hardly drive the car and is always in the garage. The paint has massive chips in the hood from small rocks on the roads. I have an old BMW that has over 169 k miles and barely has rock chips. This car paint is crap for the amount of money I paid for it. I bought this car brand new.

Do not buy Certified Pre-owned Mercedes Benz. They do not have the same warranty as a new car. Although we paid 60K for our GL 350 including extending warranty, and performed all the expensive services at the Mercedes Benz dealership after 2 years the car was diagnosed with heavy sludge on engine and needed an “engine replacement” which was originally denied by Mercedes Benz US indicating that a new engine will not be covered under the warranty because the Vehicle Mastery Inquiry (VMI) did not show any services prior the date we purchased the car. It was shocking for us to realize that the Mercedes Benz dealership in Miami sold us a CPO Mercedes-Benz with no history of service. The engine was finally replaced but only lasted ONE DAY. Apparently the engine came with issues and a SECOND engine was approved and reordered. All this time they were referring as “NEW PART” or “NEW ENGINE”. I called US Corporate to find out what kind of the engine they were putting in the car because it was hard to believe that a new part has passed all inspections and quality controls but failed after installation. Then, the representative told me that both engines approved to be installed were REFURBISHED or USED engines. Our car was in the dealership for a total of 86 days while waiting for approval to be repaired. I lost confidence on the safety of this car, as it was no longer a reliable source of transportation for my daughter. We ended up trading the GL 350 for a new Chevrolet Tahoe.

The Mercedes Benz E350 has been a complete disappointment. Ive owned other cars by BMW, Acura, Ford and all surpass this supposed luxury car. The 2016 E350 voice command system is horrible, which is a problem since Mercedes designed this as the primary interface to all the driver functions. Completely useless. The GPS is also completely useless. If you can get it to correctly accept a voice entered address it will send you to the wrong place with the longest route possible. I am completely at a loss as how MB would include such inept systems in one of their vehicles. Detracts from any positives the vehicle might have.

2003 C240 - Rust, rust, rust. The sunroof was repainted, but all the rust came back. Rust on hood ornament all around it. Rust by the doors. Just a nightmare and the dealership Hohen would only paint the sunroof. In this economy, gas is bad enough but now you have a car rusting in front of your eyes because of a lousy paint job and no one wants to do anything about it! Man, we got screwed.

Mercedes Benz s63 - This car going bad. The intake manifold at 40000 miles is a back order for 2 years they dont make anymore. And Mercedes-Benz dealers do not accept the car in a trade in. DO NOT RECOMMEND THIS CAR.

I purchased a 2015 CLS 400 4MATIC with less than 7500 miles. After driving the vehicle for a week, I noticed a small grill for the dash temperature sensor missing. I took it to MB of Boston in Somerville, MA. I trusted that would be cover under factory warranty because I purchased this vehicle with an obvious factory defect, the dealership declined the warranty repair, instead quoted me $1200 to replaced the small vent on the dash without no explanation, the dealership make no effort to remedy the problem to ensure customer satisfaction. I was heartbroken to be told that it would not. I reached out to MBUSA customer relations, I was told a number of time theyre going to call the dealership to work it out with them and get back to me. Since then Ive been trying to reach MBUSA no one from the dealership or MBUSA has contacted me or made any attempt to remedy this situation.

Purchased a GLC 2018 300. The vehicle had issues and the dealer would not fix them. After taking it in a few times, we asked for a different vehicle and they said they would because they wanted customers to be satisfied with their purchase, joke. Then they said they would fix two issues, squealing brakes and squeaky dash. They fix the squealing brakes but would not fix the noise in the dash. Customer service would not help and the manager of the dealer would not Return my call. They lie about customer service in my opinion, no way will there be a Mercedes-Benz in my family ever.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed **, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. **, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress.We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and theyll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate.Jena listened attentively to my grievances, and was sympathetic to my situation. She said shell get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. Im extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. Im even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

Mercedes-Benz totally ignores the customer complaint. Will even go as far as lie to you and literally hang up the phone on you! I bought a slk280 used with only 14,000 miles on it within a year and a half. I noticed that the clear coat was starting to come on. I contacted the dealership where I bought it. They told me that it was probably acid rain so I contacted Mercedes and they said that they had no problems with their paint. I believe them. 2 years later my problems way worse and then I find out that other people with the red and silver paints are having problems with the clear coat peeling! If youre having the same problem please contact me through Facebook. I would like to help, by way of getting people together who have the same problem to start a class action lawsuit. Apparently Mercedes will pick and choose who they are willing to help and usually its those who can afford an attorney!

This is Horrible. I think we all need to write to the Better Business Bureau. I change 4 batteries and twice the alternator. The amount of money that this cost me is just crazy. The battery still drain for no apparent reason. In order to use this garbage car, I need to open the front and unplug the battery everywhere I go. DO NOT PURCHASE MERCEDES BENZ. Buy a Lexus - I highly recommend that.

My 2006 Mercedes Benz ML350 was diagnosed with a balance shaft problem at another shop. I brought it back to Mercedes Benz of Baton Rouge to check and make sure the diagnosis was correct. The service manager Dan notified me that I did have the problem and that it would cost approximately $6,000.00.I had been talking to MB USA about some type of assistance. MB USA notified MB of BR and promised to pay 50% of the bill. I only had $2,000.00 which I told Dan. I went and borrowed $1,000.00 to repair my truck. MB of BR kept my vehicle about three weeks. I was called by Dan on Wednesday, August 10, to tell me that my vehicle was fixed and ready for pickup. I arrived at the dealership at approximately 5:45 p.m. I paid for the vehicle and drove it to Prairieville, LA, approximately 30 minutes away from the dealership. I went shopping at Walmart. I cranked my vehicle at 7:05 p.m. I heard a loud noise and the car cut off. I restarted and I had plenty of codes on the screen. I immediately called MB of BR at 7:09 p.m. and left a voice message about my vehicle. I returned the vehicle to MB of BR the next day. I was notified yesterday, August 16, 2010, that several sensors had gone out and it had nothing to do with the repair work that they completed on my balance shaft. I was quoted $1,700.00 to fix this problem. I only drove the car for 30 minutes, approximately 20 miles, and my car broke down. I was never notified about any other issues with the engine; however, I was made aware about some routine maintenance such as new tires, brake pads, and a shock. I have tried to talk to the owner, Joe, the service manager, Dan and Bryan, who is over at the repair area. I also talked to Gwen and Margie. Bryan told me that I told Dan to only fix the balance shaft problem. Dan and I disclaimed that statement. I never told anyone at MB of BR to only work on the balance shaft problem. I never knew anything about other problems and was not given that information. When I left MB of BR, my vehicle was clear of any errors. Bryan claims that he even drove my vehicle approximately 70 miles and he did not get any codes; however, within 20 miles of me driving it, it broke down. They disconnected the electrical system and removed the motor, and MB of BR is telling me that the new problem did not stem from them working on the vehicle for three weeks.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

I would not drive or buy a new Mercedes ever again. There isnt enough time in the day to be in and out of the Mercedes repair shop. We just bought another Lexus and at this time selling our disappointing Gl350. After our 6 Mercedes the GL350 was the worst new suv ever. I have been in and out of the dealership 3 times this month, from oil leaks to the air suspension breaking and not being fixed properly. Mercedes would have to pay me to drive these cars. We just bought a Lexus RX last year, and LX to replace the GL. I figured out how good the Lexus was when I was in my Toyota Tundra towing 8000 lbs with 190k on the odometer, I beat it up all day long and it keeps taking any abuse I give it.This past summer at my farm it was 102 outside. I would leave the Tundra running because I don’t care. 40 min later I come back to a cool Tundra after doing some work on the farm. Getting in the cool Tundra with a duel axel trailer loaded to a max, I hit the road again. The Toyota/Lexus do everything the Mercedes cant! They keep me on the road. Toyota is Lexus and if the RX and LX are half as good as the tundra I will be satisfied and go back again.On the front end you may think you have a great car, but once you are out of the warranty Mercedes has you where they want you. The 80k I spent on my Gl is not a waste if I can help 10 people a year to not make the mistake I made. The Mercedes is a good car if you have more money than common sense and you have time to break down and spend your afternoon in the repair shop. Email me and Ill show you a stack of tow and breakdown paperwork on a car that should have never been able to be put on the road.

In July of 2011, I purchased a certified pre-owned Mercedes E350 with about 10,000 miles on it. Now, less than 3 months of owning this car, the air conditioning smells awful when I turn it on, I mean it literally smells like feces or sewage. I stopped by the Mercedes dealer today (8-October-2011) where I purchased it from only to be told that Mercedes is not warranting this problem. I was told he had 4 customers just this week reporting the exact same thing. It would be my responsibility to pay for what would be the amount of a temporary fix; replacing the cabin air-filter and spraying some Lysol-type disinfectant in the coil condensate box, costing around $180 to $200. This same scenario would need to be repeated at least yearly or more often. The service adviser himself even stated he did not agree with Mercedes not warranting this problem, and even stating that Mercedes does not believe it to be a problem. Well try driving my car with the A/C on with the smell that immediately begins to fill the car. It nearly makes you want to vomit so bad. My A/C is virtually unusable because of it. I have owned Mercedes cars since 2008 and not once have I had an issue, until now. And this is making me seriously contemplate selling the car (at a substantial loss because who wants to buy a car that smells like sewage) and buying something else. I had considered myself to be a lifelong Mercedes owner/driver, but if they refuse to stand by their product, then why should I remain loyal to them? It is an engineering and design defect that needs to be retrofitted and corrected. Come on Mercedes, do something about this, or I wont be the only Mercedes customer that youll lose to another manufacturer.

At 2AM after being off for nearly 10 hours, the passenger seat of my 2007 GL450 caught on fire in my garage, nearly catching the house on fire and killing my dogs who were in the garage with the car. I reported this to Mercedes (MBUSA) and asked that they inspect the car because this was clearly a defect. The internet is littered with stories/complaints of GL450 seats catching on fire (Google GL450 fire). They said they would inspect it. After much prying, they never did an inspection. A friend with a GL450 called Mercedes to ask about these events that are on the internet that I had forwarded to her. They told her that no one had ever submitted a formal complaint on this, that they had never heard of that and she should not worry. This companys disregard for the lives of the people that buy their vehicles is appalling. You buy these cars because you think they are safe, yet when the company has been contacted on numerous occasions about a defect that has the potential to kill people, the company does nothing to fix the problem and lies to customers saying they have never heard of a GL450 catching on fire. Its as if they dont think we can search for things on the internet. I will never trust Mercedes again. I cannot believe they knowingly leave these cars on the road with seat heater defects that are literally like bombs going off when the car is unattended in a garage. This company has no respect for human life.

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

E320 Brake failure - Driving on US1, rush hour, normal speed, suddenly the whole dashboard turned red and says brake defective, stop vehicle. Dont have time to react. Crashed into 2 other cars after few seconds. Horrible experience. Dont know what to do from here. Anyone any suggestions?

Ive just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. Weve had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB cant even get a simple thing like the door lock. Its going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back. When everything is thought to be fixed, it wasnt. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I cant understand how this could happen to a MB vehicle. Id understand if it was made in China like vehicles.

MERCEDES GL 350 MANUFACTURED 2012. I purchased the above vehicle from you in January 2013. In October 2013, for the first time, the dash displayed the warning LR Consult Workshop (see attachment). It has taken Laughtons 5 months to identify the problem and I am now advised another 3 weeks to fix it. This is a totally unacceptable level of service. I am also advised that the earliest I will have the car repaired by is Friday 11th July.Since Im leaving for my annual holiday on the 12th, I have no confidence my vehicle will be ready in time whatsoever. I have been further advised that a loan vehicle from you would not be insured for driving in Europe and is therefore of no use to me. I have therefore to revert to my position of two weeks ago when I wrote: I give notice that unless this fault is fixed by the 30th June 2014, then I will ask you for a permanent replacement vehicle of an equal or superior specification. BAD CUSTOMER SERVICES MERCEDES.

I highly recommend Mercedes-Benz. I have 1996 w124 250d with the OM615 engine non turbo version for last 3 years, currently 500,000 km or even more. No problems with it, everything works smoothly like it was built yesterday. Fuel consumption is great 6.5l/100km on motorway. I love the suspension in this car, it feels like driving on a cloud. I would say that its one of the best engineered cars ever made. Car is very reliable and never had any major issues with it. Also service parts are not expensive and widely available and doing service or even changing brakes is very intuitive and doesnt cause any trouble so everyone who owns set of basic tools can do it. I understand that the car is almost 20 years old and some people might think its awful and ugly, I suppose its up to individual taste. I personally love old-school cars. Used to own 1990 BMW e30 325i, 1991 VW Golf gti and 2000 BMW E46 320, them cars where not bad and it was fun driving them. But w124 gives me so much driving pleasure.

I bought Mercedes E350D 2016 from Mercedes Liverpool about 2 months ago. 16k on the clock, manufacturer approved. On the way home I noticed that the car starts to vibrate when I press the brakes. I contacted Mercedes Liverpool and they said that I need to go to the nearest Mercedes and fix it and they will cover all costs. I paid £1200 to change brake pads and disks and rear alloy wheel. Mercedes-Benz of Liverpool did not pay me anything, they keep saying my different stories. They said that they already sent money into my account, then they said that they issued check 2 weeks ago, then they said they need to get an approval from head office and so on. When I contacted Mercedes Customer Service, they replied to me saying that Mercedes-Benz of Liverpool had already paid me by the check so I had to go back to Liverpool to confirm that but they said: No we are still getting an approval from head office. Absolutely useless service!!! Worst service ever.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

I bought a brand new special ordered gl 450 2014. In 6 months, I took it back 3 times to the dealer. Transmission is banging in to gear. They kept it 2 days. Updated a program and problem is worse. Its now jumping on the highway. The dealer said drive it for a month then bring it back if it happens again. It happened while I was driving out of the dealer. No help and I just spend 90 grand on a Gl 450. Never again I would buy a Benz or recommend anyone to buy a benz. Poor service. They experiment on your vehicle.

I am so incredibly happy that I have chosen to purchase a Mercedes. I was on the fence a long time about it. My overall experience was pleasant. Im so thankful to have a car that I can trust to get me from point A to B. Its so reliable. I love all of its features. It has leather heated seats, great sound system, fancy sunroof for stargazing without being exposed to mosquitoes. I also trust the safety features it has. The rear wheel drive is the only thing I dont like about it, it is very difficult to drive on snowy conditions with rear wheel drive. If you are expecting to get up a snowy, icy hill, you better get a running start and hope its good enough.

I have replaced 3 tires on my C350 in the past 2 years or so. A blow out at 100km/hr on the highway and 2 tires that have bulges on the inside of the tire that needed to be replaced. I am told by a local tire specialist Fountain tire that I need to replace both tires on the rear and having spend a small fortune I am not prepared to do that. I was advised with low profile tires and the winters in Alberta that this is something I need to get used to and keep paying for replacement every couple of years. These are continental tires and I am considering changing brand and height profile of the tire... Pretty choke with being sold a 4matic that I love to drive but finding out the tires sold are not the right ones for our climate..

I am the original owner of a 2001 Mercedes-Benz S-Class for which I paid over $85,000. My car has a mere 54,000 miles on it and is in superb condition. A few years following the purchase of the car, the thread on my steering wheel began to unravel, at which time I replaced the steering wheel. The same situation has occurred again, necessitating the replacement of the steering wheel for the second time in 54,000 miles. In an effort to appease me, Mercedes-Benz has offered me a whopping $150 toward the cost of putting in the 3rd steering wheel on this supposedly top-of-the-line vehicle. In view of their response, I feel that Mercedes does not stand behind their products, which are sold at premium prices yet often contain inferior workmanship.

We put in two vehicles in for repairs. Both were charged $310 each for diagnoses. Both were not fixed first time around. They did not even test drive the vehicle before the handed it back. Both vehicles charged for parts that were changed which did not fix the original problem. I would not recommend using this repair outlet unless you have deep pockets. Simple turbo charge problem ended up costing $11000.00. Worst workshop experience of my life. Same work shop couple of years ago did the brakes on my wife`s car and forgot to tighten the wheel nuts and my wife nearly lost the front two wheels on the freeway. Only stopped to check because the car was making too much noise which saved her life.

I received a safety recall notice from Mercedes in March 2017 stating that under certain conditions a very high electric current can flow through the starting current limiter causing it to overheat. This can defect can result in fire. As of today, July 13, 2017, Mercedes told me it has no idea when the parts will be available to correct the problem. The recall affects a number of Mercedes models manufactured between 2015-2017. Mercedes has a particularly torturous telephone system. When I finally spoke to a customer service representative it was clear that he could not have cared less. Meanwhile, I have a car that is greatly diminished in value in my opinion. We have purchased approximately 10 Mercedes in the last 15 years, including 2 within the last 2 years. We will not be purchasing any more. I called to file a complaint with the National Highway Traffic Safety Administration. I thought they might be able to help or have additional information. The woman barely spoke English and kept telling me my VIN number was not in their system. She finally put me on hold for about 5 minutes and amazing she found the VIN. She was equally incompetent at providing any information or in telling me what her agency would do. I asked if someone would call or email me. No way - government workers are not there to serve you apparently. Close down this worthless agency.

I will be very brief. THIS IS THE WORST SUV YOU CAN GET. Having this experience now I would love to get Hyundai or 2 of them for the same price and live a quiet life with money leftover so I can go to Hawaii. Problems, problems and problems, MBUSA is a worst dealership in US which does not even stand behind their products. My local garage was more helpful than their service. Just an example (not to mention legendary brake light socket problems), both of my front doors power locks have stopped working after 15 months (could not survive one winter in New York due to cheap plastics used in actuators or something). Even my Ford Expedition truck is better quality than ML350 and I have never liked Ford quality. BUYER BEWARE: STAY AWAY FROM MERCEDES BENZ. I AM SURE THAT CHINESE ARE MAKING BETTER CARS THESE DAYS THAN GERMANS. SHAME ON THEM. SAVE YOUR MONEY AND HEADACHE.

I purchased a brand new Mercedes Benz E350 4MATIC Sport from Fort Washington Mercedes in PA. My son and I took delivery of the car and as we were going home we heard a loud burst and the tire pressure monitor indicated malfunctioning rear right tire. The rear tire blew out at 40 miles odometer reading. The part that worried me the most was I lost control of the vehicle when it happened and was on the verge of hitting a car on the right lane. The emergency service in the car did not work. I had to call my insurance company for roadside assistance. It took them more than an hour to come and replace with a spare tire. There are numerous reports about E350 tire blowouts but I did not take them seriously and purchased E350 but I do not feel safe with this vehicle anymore. Im under constant worry of tire blowout and accident. I paid lot of money for this car and also purchased stress and fear. Note that tire blowout at high speed can cause serious accident and you never know when the blowout would occur. Im not sure what options I have but Im going to talk to the dealer. This car can put you in harms way. I realize now how serious the tire blowout problem is. Please be careful if you intend to buy this car.

I just paid off my 2009 C350 2.5 yrs before the contract ended. I thought a refund would be issued for an adjustment of the interest charged. I was sadly mistaken. MEB issues NO special deals and charges you all the interest due for the entire loan during the 1st yr of payments. Car rides like a log wagon and when you take it in for maintenance, you are pressured to accept their service plan. I asked my girlfriend to take it in for an oil change and she returned home with a bill for $1150.00. I will never buy another Mercedes.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

I purchased my first Mercedes Benz, 2007 GL450 in 2010 from CarMax in Louisville. The car is very nice in luxury but has been a money pit from day one! After thousands of dollars in repairs, I still owe $12k and cannot afford to sell it with all the issues it has. I still need about $8000.00 more in repairs!Well, last night I drove to dinner with some friends. Approx. 45 miles rt. I parked it in my garage at 6:30pm. At 12:30 am I went out to the garage to take the trash out before retiring for the night and I felt heat from the Mercedes as if it had been in the sun for hours. I felt the hood and it was very hot on the right side of the front hood. So I pulled it outside the garage, in case of a fire! Mercedes does not intend to help me with this issue. I will have to call a tow truck today and be without my car. I was suppose to work in Chicago this week. Now I cannot. This is going to cost me loss in pay and tons of money. I am in fear of my life, but is need to work! I just read several reviews that this model has caught fire and destroyed homes and lives. I dont know where to turn for help. MB needs to recall these cars! ASAP! Any advise would be greatly appreciated!

My experience has been nothing but a disaster from both Mercedes-Benz dealership in Kansas and MO. They are very racist against people of color especially to women. Ive never been treated so bad. You never get offered the same services as other individuals. This makes it very upsetting that I purchased this vehicle. After the salesperson was confronted about his behavior now he wants to try and pretend it didnt take place. Yes it did happen and he needs to own up to it. He doesnt need to work with the public. I dont recommend purchasing a vehicle from them to be humiliated.

I am having the same issue with Mercedes Benz Walnut Creek, CA. My check engine light came on within a few days of purchasing the car. The salesman Jimmy ** says that the previous owner told him that when you put gas in the light went off and sent me on my way. I came in twice more with the same complaint only to be sent away again. A short time later the cel stayed on. Eventually I had to get my car registered and have the car smogged. The smog place so the cel on and would do no more work. He suggested that I take the car back to MBWC where I purchased the car. I had an extended warranty that canceled but was told it could still be used. I was given a loaner car for a month but when MB could not get paid with the extended warranty they took the loaner back with no charge. I thought this strange. I called the general manager to discuss with him. After he spoke with his people he told me what his people said but did not have an ear for anything I had to say. My car has been at the MBWC dealership since April and after calling AGAIN general manager called to tell me they had not realized my car was still there and that after a couple of days they would start charging me storage. The last attorney I spoke to told me I didnt have a case because the amount of money I would get would not be enough to cover his attorney fees. He is greedy. I am still making payments on my car. Also result of the cel being on the problem with the transmission was missed. I now need another transmission which I got an estimate of $2200+ and the cam shaft issue $7000+. I really need help. There is a lot more but so much to type. Is there anyone willing to help steer me in the right direction?

My brand new 2016 Mercedes was damaged during delivery on 4/16/2016. The car has been sitting in the body shop since that time because Mercedes couldnt ship a replacement left headlight to the body shop. Mercedes provide us more than 5 delivery schedules, but each time they failed to deliver the part. Talked with Mercedes Customer Assistance Center (CAC) representative multiple time. They are clueless on why they couldnt ship the headlight part and have no idea when the parts will be available. CAC couldnt answer how they provided us multiple delivery dates, but never able ship the part. Is the parts department just lying to us on the delivery dates? They couldnt answer that either. I told them I dont understand why Mercedes cant ship a headlight part, but Mercedes has no problem continue shipping S550 cars!!! They have no answer. #mercedesbenzusa #MBsummer #S550

I own an ML 500 2008 model. At no more than 10000 km, the front suspension collapsed. 30000 km later, the same problem occurred. Mercedes Benz refused to repair and I had to pay over R30000 for replacing it. At 150000 km the hydraulic pump collapsed. I had to pay R9000 for a replacement. One month later, it collapsed again!! They replaced it on guarantee. One month after, same problem with the pump happened again. They replaced it and said that if it happens again, it is my problem and they will not look at it again!! Now the car has 170000 km and it does not change gears. I have to stop the car in the middle of the road to switch the engine off to reset the computer and start it again. It happened a couple of times during the day. The central locking is not working either. The suspension is making a terrible noise when I go over bumps. This is the ** car I ever had!! My wife drives a BMW, no problems at all.I wrote to Mercedes customer care services a few months ago about the problems and Im still waiting for an answer. The car is always serviced at Bedfordview dealer. What a ** dealership? Its always my mistake for the failures!! Soon i will take the car outside of BMW head office and set it on fire after I invite all the car magazines and the management of Mercedes to see what I do to rubbish cars like this. I will then walk in to BMW AND GET AN X5.

I own a 2007 E350 with 125,000 miles. For years I have complained about the transmission shifting. Was told car needed a conductor plate ($1500). Problem still exist. Was mailed a letter from MB USA in reference to balance shaft settlement which my car was diagnosed with that code (0272) at 61,613 miles. Mercedes-Benz of South Atlanta refused to correct the problem and now that I just reached the 125,000 miles limit, they are telling me the cost is $7000 while MB USA settlement letter clearly states that the reasonable cost is $4000 minus MB USA discount from settlement. While I am VERY DISAPPOINTED with Mercedes-Benz of South Atlanta, I am willing to give them the opportunity to redeem themselves. I have called Margarite (800-624-6736 ext **) numerous times and she refuses to return my calls. If MB USA cares about its customers and its reputation, they will address this issue.

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

Craftsmanship is superb. Fuel pump replaced at 85,000 miles. No other problems at 95,000 miles. Tires and brakes are expensive. I purchased lifetime warranty due to expensive repairs. Added expense for diesel additives.

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.The last year we put on 4,000 miles with no mention of any of these issues in prior years. While I understand somewhat (again usually 100,000 miles) the repacking needs, the other two items were completely a failure of the vehicle to perform properly and unusual failure (I would hope) of things that I have had cars with over 150,000 miles without issues. I called Corporate, after the dealer gave no assistance, as I thought those repairs should be covered with such low mileage and care given to the car throughout its life. They offered $600 off if all service was completed at the dealership. Ive had a Buick that was 2 years out of warranty with 42,000 miles engine replacement all the way to the torque converter because of the engine failure and cost me $100.00. I always thought Mercedes was a quality vehicle, and I was sadly mistaken. Do NOT Buy Mercedes.

As of May 24, 2016, I spoke with the General Manager, Dan **, several times this week, at the St. George, Utah, Mercedes-Benz Dealership. He was professional and promptly investigated my complaints and concerns. Dan stayed in constant communication with me. Upon completion of his investigating the facts; he determined that since his organization diagnosed the problem on my vehicle incorrectly, that he would in his words, make it right, and honor the initial estimate and make the repairs on my vehicle accordingly at no additional charge to me. He ordered the additional parts and apologized for any inconvenience this ordeal has caused me and my family. At this point, I am very satisfied with the outcome and looking forward to picking up my vehicle by Saturday. It is refreshing to me to see that good leadership does still exist in business today. As a consumer, it is very important to give the decision makers and people in positions to affect outcomes an opportunity to solve the problem. Sometimes, things are not as they appear on both sides of a disagreement. I would like to thank Dan and his Service Department Team at Mercedes-Benz of Saint George, Utah, for again making me a satisfied customer. I would recommend this organization to all potential car buyers, my friends, and family, without reservation. This dealership has impeccable integrity and will go above and beyond to satisfy their customers. Respectfully submitted, Lieutenant Colonel (Retired) Pete Webster.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k. This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

I am disappointed by the level of service provided by Mercedes Benz South Africa to their customers. I ordered a new C200 in September 2011. I got involved in an accident. My insurer approved the repairs and I took the car to the panel beaters. The insurers provided me with a courtesy car for a limited period.I thought I wouldnt have to walk very long thereafter. Unfortunately, Mercedes Benz did not have parts. I contacted national customer support after waiting more than a month. Parts have not arrived (confirmed with them and panel shop). I asked that I be provided with a courtesy car as I used the car to go to work. They refused and said it was not their fault. I say it is, because had they had parts, my car would be in my hands by now. They later told me the parts had arrived. Panel shop claimed to have received them last Monday (19/03/2011). Repairs will likely to take 3 more weeks. I am still a pedestrian.I loved Mercedes cars. I bought a Mercedes at a price and for, amongst other things, good service. That is what I expected. I value myself and as such prefer to deal with people and companies that value me. I thought Mercedes was among one of them. Was I wrong? Now I know. I may have to be associated with them for longer than I can endure. What a pity?

Serious safety issue on 2012 ML550: My pregnant wife, 2-year-old son and I were bounced like popcorn in the car on a highway when the air suspension failed again in 10 days after the first repair. My 2012 ML550, bought in February 2012 with 10,000 km, ran into a serious safety issue. The air suspension failed twice in just 10 days. The Airmatic suspension system leaks and failed twice within two weeks. The first time was on November 27, on a trip to the hospital with my wife to do the pregnancy test; malfunction in dash at a stop sign after 40 minutes on the highway. The rear of the car sagged and could not be raised. I barely drove it home. It was bumpy all the way while my wife was tested positive for pregnancy on the day. It was towed to the dealer. They found a leaky distribution line in the air suspension system and they claimed they fixed it on the next day. But we felt the air suspension very stiff ever since. Then 10 days later on December 10, a day before we decided to send it back to dealer for a check-up, while dining out, driving on the highway at high speed, the malfunction in dash appeared and the rear of the car sagged again! My pregnant wife and 2-year-old son and I were bounced like popcorn on the flat bed in the car and barely drove it home. We had it towed to dealer soon after. There were more problems with the air suspension this time: replaced valve, relay, and now the compressor needed to be replaced also and had to be ordered from Germany. The car is disabled at the dealership at the time of this writing.The car is unsafe to drive now. It is less than a year and with only 10,000 km on it. I demand the full money back including HST from the manufacture because the manufacture has refused to replace me with a new car at no cost.

C300 with 90,000 Km. Would not start - catastrophic failure. Repair bill to $8000 with no end in sight. Weber Motors in Edmonton gouging and was MB Canada doing nothing. I am ready to walk away from this car. I finally threatened to sue and spoke to the manager and the bill is now about $5K. They tried to tell me it was reverse boosted when it has never been boosted at all. Really????? Totally unacceptable. To put in perspective, my previous car was an Infiniti which I kept to 260,000 KM and no problems with it. The one before that was a Volvo which I kept to 268,000 Km with no problems. I take very good care of my vehicles and I did same with the MB to no avail. When I get this car fixed, I am selling it as soon as I can. It will be a cold day in hell before I have another MB.

Ive never had a worse telemarketing experience in my *life*. I received a letter from Mercedes mbrace saying my complimentary trial period for mbrace secure service would convert to a billed service (as Id expected) and I could call them to cancel that, so I did. After some of the usual Q&A, I told the guy to cancel it. He told me how great it is. I told him to cancel it. He told me how great it is again. After this went on a few more times I started saying just cancel it while he was still selling. He said I needed to hear why it was so great (not his words). This went on a few more times and I switched to say I want to speak to your manager. We went around with this a few more times while he continued to sell and I continued request his manager. Finally I told him one more time to cancel it and hung up.Then I called the number again, talked to a different agent, told him I wanted to talk to his supervisor regarding the other, rude agent. After a while a supervisor came on the line, sounded nice, but then told me I cant cancel the account until within 30 days before the trial period lapsed. The letter I received said nothing about this, and after a bit the guy said he could do it today (apparently a favor) -- but only after he tried to sell me some more! Of course he didnt phrase the sales pitch that way, he called it a reading a disclaimer. I tried a few more times to instruct him to cancel the service without effect, so hung up again. I don’t think I’m under any obligation to hear a sales pitch after I’ve given clear instructions – many times! This is not what we expected when we bought a Mercedes.

I bought my C300 back in 2010 from Walters in Riverside, CA with two year extended warranty. I paid $3000 extra. At that time, Vincent, the agent who sold the car to me said that the seat covers were made from genuine leather. But last year the seat panels on driver side and passenger seat in the back were torn apart right where the stitches were. I went to the dealership in Fresno, CA, but they could not help neither the MB headquarter in New Jersey. I rolled back the cover and found it was made from vinyl. The C300 manual says the seat cover is made of genuine leather and the interior trim is made of wood. These are not true. MB is being dishonest and lied to me. I found on the internet that a lot of customers were reporting the same problem. I am still waiting for the defective airbag to be replaced. MB wants people either forget about the safety issue, die naturally or sell their cars.

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. Its very disappointing that MBUSA & MBFS dont care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

We had a 2012 GL450 which we loved. It drove like a dream and convinced us Mercedes would be our choice from that time on. The navi system and controls were the only negative issues. So with that in mind, we upgraded to a 2015 the next year. Totally different car. The headrests are a nightmare. They are big and chunky, and the second row rests bob continually. You have to use pressure to lean back, and it drives passengers insane. You cant leave the rests down with passengers because it is a hard rock in your back if you do. I could go on and on about these. They cant be removed and when we asked the dealer if we had a lemon, he said he checked, and some do it and some dont. So no satisfaction in that.Another change is the seat controls are up higher on the door and not down on the lower part of the seat. This is inconvenient to me. Hard to explain but you tend to look at it when adjusting rather than feeling and keeping your focus on driving. Also, there is restricted movement with the wheel. In the 2012, when you adjusted your seat you could then adjust the wheel to any position, ie up/down/in/out. Not so with this one. Depending on the position it will not give full range. So I cant customize it to fit my comfort. The 2015 does handle well and the navi system is better, but still is not equal to some of the other car companies. But the insane headrests are the deal breaker. We are ready to trade/sell and find another company other than Mercedes.

Mbrace is an embarrassment for Mercedes. Don’t subscribe to this useless service sold by high pressure sales team. Once you subscribe to this service, you already succumbed to few months of charges even if you want to cancel it before the trial period. They will even disconnect your call in the middle of cancellation to defer cancellation for fee more months. The high pressure tactics used by sales team will try to scare you to any extent. Please avoid this bogus service.

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

Bought a 100k 2018 AMG E43. Wonderful car with a digital dash. Not one issue with the vehicle. Always have driven Mercedes...but...MBrace is absolutely the worst app ever designed, second only to Mbrace customer service which is even worse. The Mercedes Me app never works and just times out or tells me the sunroof is open when it’s closed. Customer service clowns just say, We are experiencing issues with the app, or, Delete and reload the app on your phone... Never anything helpful or useful. Calling them is a complete waste of time. $100k for a car that I cannot remote start. I love Mercedes but will consider BMW or Audi for my next car as the Mbrace experience is so darn maddening.

This is my first time owning a Mercedes and I must say, it has been thoroughly disappointing!! Heres my issues with the Manufacturer and the Car: This is a plug-in hybrid so I expect it to charge at any Charge Point locations available. My C350e DOES NOT charge at my work location - I have 8 Charge Point stations here, none of them work for my car!! The charging stations work for 15+ different models though with no issues - Nissan Leaf, Chevy Bolt, Volt, Prius, Ford, BMW i3, i8... The list goes on. But my Mercedes WOULD NOT charge here. And when I call Mercedes Customer Service they told me as long as it charges at home thats all they care about. The Charge Point stations is not their concern. I used to own a VW eGolf and I charged it at work for last 3 years without any issues.My primary reason for choosing the Mercedes C350e model was to receive the HOV lane sticker for it, Mercedes Pleasanton dealer told me they take care of DMV forms for it - this was great to hear. Exactly 2 months after the purchase of my car, I heard back from DMV that Mercedes has sent outdated form for the HOV lane sticker. Now I have lost 2 months time due to inefficient people working at the dealership!! The clock starts again now! Mercedes has an App for iPhone which can help with many functionalities of the car - called Mbrace. I wasnt able to link my car to my account for several days. Mercedes and Mbrace customer service kept blaming each other for the issues with the App - finally it got resolved when I had to take them on a conference call.In general I have noticed that Mercedes has silos within their customer service department - instead of providing solutions to customers they provide the GO-TO info and their phone numbers to me. This is very frustrating and I did not experience it with my other cars - VW, BMW, Toyota, Honda etc. Overall its my first time owning a Mercedes and so far I am yet to receive 1 satisfying answer from their customer service department. I wish there was a way to return this car!! Do I have any options?

I am contacting you on behalf of my brother who owns a Mercedes C220 CDI Avantgarde since December 2009. After being told that the galvanized steel is rusting on the rear wings, it broke down - unable to start. The garage replaced the alternator, water pump and the belts, but while returning home, some dashboard lights indicated another fault. He was told not to drive it as a risk of fire. Another garage re-wired it and told him it had been on fire previously. Once again, on the way home, the faults showed up on the dashboard so he had to take it back to them once again. Now, the garage is having to look further into the problem. However, when he got the car, he was not told that the car had been on fire. My brother is not happy because it has cost him 845 pounds. Until now, I would be grateful if someone can get in touch with him. Thanks.

I bought a Sprinter from Fletcher Jones on June 20, 2015, and many thing went wrong. First the car didnt have some accessories they said it had including CD player and tire accessories. I have picture of the car in dealership showing some accessories on it. They removed some accessories which was on the car and gave it to me as new owner while they took the car for washing. Second, the roof was leaking so bad that I couldnt use it while raining. My handicap mother and family became wet along all our belongings. I have pictures documented the rain from roof falling down. Roadside assistant didnt come to help, they even couldnt find cars owner name.On July 20, 2015, I took the car to the dealer and they said they even dont repair it there and I have to take it to Temecula. Finally, they accepted to repair the car problem after many hours of wasting my time. On July 22, 2015, I went to take the car back. Instead of handing me car repair report and apologies for the problem, they handed me a bill for registration that I have to pay and they claimed they forgot to bill me. DMV record shows they took registration fee which had been paid by last owner or dealer, which they said the last owner paid already and manipulated the document and started charging me for the same fees. Document and DMV record for my car shows that it dated the same day I took the car back and complained about leaking problem.After all, Scott, Customer Service Manager, confirmed multiple times that they will pay registration fees and they did not. I emailed DMV and they confirmed they received money but never sent me the tag. I have the email document. When I did not receive the tag not for 2015 and not for 2016, I went to DMV office in Santa Ana and I found out they paid and then they took the money back. Now I have to pay even penalties. The car even missing last years tag. I am wondering how and who in DMV office in Placentia, industrial branch 619, is supporting them to manipulate the documents.Fletcher Jones Dealers sale, service and customer service team are not reliable and trustworthy at all. They also said my car has car wash service, later they denied it. They lied in multiple occasion and manipulated customer multiple times. If they are big dealer, we have big country and someone has to stop them ripping off clients time, money and energy. They lie when they are selling, they lie and try to trick when they are writing the contract. Make sure read the contract word by word because they change it and ask you to sign. Sale manager is rude and manipulative. Dont go there and never trust what they say, they lie.

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

I have replaced 15 low profile tires and two rims on my 350E 08 Mercedes. I have had three blow outs so I was wondering if they had a recall on the setup. First 9 were Continental and the last 6 were Michelin. You cannot rotate the tires and I was not told this. There should be a recall on this tire and rim setup if there is not one. I would like to join the lawsuit!

You reviewed in the last week Quality Poor to Fair Appeal, Poor to Fair Service, Poor to Fair. I was very displeased with my last two services. Last time, they left three bolts out of the pan causing a rattle and a bolt out of the center brace at the top center rear of the engine. This is a brace that you would remove to change the air filters. On the service done today, the service rep Barry told my wife she needed $8,000 worth of repairs and she had him call me. I asked Barry what needed to be repaired. He said, For starters, you havent had your transmission serviced in 40000 miles. I said, Are you sure? He said according to his records and the service department records, it had not been serviced. Well Barry, I have a bill here that said I had the transmission serviced the last time I was there. He told me I had a serious oil leak at the oil cooler. In the last 10000 miles, the oil did not drop as much as a fraction of a quart. I normally wash my own car, check my oil and keep the area under the hood spotlessly clean. If I had all the oil leaks that he told me I had, I would notice. I will now take my car to one of the best transmission specialist I know and see if they really serviced my transmission last time. I have another Mercedes Benz that I have had for 27 years that was purchased at Snyders when they had the dealership and then I paid for the transmission to be serviced four times over the years and twice at Carlton in Greenville, SC. The transmission failed and I found out that that transmission had never been serviced once even though I have service records to prove that I had. I thought I had finally found an honest MB dealer in Mercedes of South Charlotte but I am pretty sure there is no such thing as an honest MB dealer. It is impossible to send your wife to have a car serviced and expect a fair deal. Its not an issue of money as I can certainly afford what I want. I am just tired of being ripped off. I met the owner and his son and I was really impressed that I had found a dealer I could trust but I can tell you now, run, run as fast as you can away from an MB dealer. They thrive off of wealthy people that have more money than brains. My phone number is ** and my name is Carson **. Call me if you want to know how I really feel.

Mercedes-Benz GLS 450 2017 - My passenger seat doesnt move forward properly. When I went to the dealership they said the screw is in the motor is not good and it doesnt cover under the warranty. I paid extra for the extended warranty. The dealership told me its the external problem so they wont cover for the warranty. I think they dont want to cover the warranty so I pay from my pocket. The motor cost with labor is 2100.00. I will recommend not to buy Mercedes-Benz and if you buy please check the warranty issue as the company wont pay for it.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

First I had to wait more than a year to get this vehicle. Paid over 155K for GL63 AMG. Its only a month since I took the delivery and half of the time it was at dealership due to some issue. I was shocked to see the cheap quality on this expensive toy. Side running boards are lose, front grill Mod is flimsy, rear fender plastic is falling apart. Looks like it was hanged by using some kind cheap double tape. I use to have S600L, was a beautiful and solid vehicle but I will say Im not impressed with my recent GL63.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

Sporty, stylish, and great performance... I love the Mercedes C300. Disappointments - interior is stylish but feels plastic-y and cheap. The seats aren’t real leather and they eventually crack.

2011 C class Mercedes - Car sounds like a helicopter (popping ,sputtering and vibrating) when initially started for 35 seconds. Mercedes claims it is a characteristic of the engine. Have been trying to resolve issue with Mercedes of Arlington and corporate for the past 1 1/2 years. If I had heard when 1st looking for car certainly would not have purchased. Very disappointed with Mercedes and would not buy another.

2014 Mercedes Benz E350 4matic is a great car that needs the required maintenance to run at peak performance. Take care of the maintenance and it will never let you down. Would definitely recommend this car.