Bought A BMW 530I with CPU on the car. Drove for couple of months and felt the transmission was slipping when the car is cold. Took it to the dealer and they said they couldnt find any issues. I did that a few times and keep getting the same result. I went to another mechanic and he said that the transmission is slipping. Unfortunately, the CPU was expired and couldnt do anything. Up with class action.

I own BMW 2009 335i and had fuel injector went wrong. I took it to import car specialist and diagnosed/ready to be repaired when I read the article about the injector recall on 2010, previously produced BMW. I called toll free to confirm if that is true. A representative responded my call and told me it is not the recall, but they extended warranty and told me to take it to the dealership. I was about to spend $1700 at the import specialist, so I was so excited about it. I called repair shop right away and canceled the repair, and told them I just spoke BMW representatives and he said I have warranty. The repair guy congratulated me saving a lot and asked me to tow my car since the sounds are real unstable so I towed my car to dealership. They took my statement took my car.The next day, the dealership called me and told me I dont have warranty and call the company again to confirm. So I called the same number, the representative who answered my phone was so rude (and she will contact me several more times to tell me the exactly the same story) and asked my VIN number, and the VIN number I gave her doesnt have the warranty. I tried to explain to her what had happened a day before, but she wouldnt listen. She kept saying that she doesnt have any record of me calling, even if I copied my phone call photos and Verizon statement. Several uncomfortable conversations/emails/proof of BMW dealers statement of it saying I believed that the warranty was covered at the time of my vehicle was received at the dealership, they denied their responsibilities, and treated me like I am the liar.Who would go through that trouble not believing having warranty, paying $700 more than the imported specialist and towing and double dipping diagnostic fees. My car is still in dealers while I argued with them to admit their mistakes, but no apologies, but I became a liar of calling them, they couldnt find my number that morning calls... etc.I still dont have car two weeks later (still in the dealership) and wrote a last email, I gave up. All I can do is let my friends and family know what theyve done to me, how they treat their customers and encourage them not to be in a situations like me. It is not only pain to deal with people who doesnt believe me with all the evidence I presented, but also ignore their responsibilities of what they informed to their customers. I ended up will pay close to $2500 to change the problem injectors, but I ended up not suffering from them ever because I will never take my car to the dealership and never buy another BMW.I really regret my friends recommendation not to buy one years ago, all I would get is trouble... and yes. Anyone out there, know this. They will tell you, while looking at the image of your phone record, You never called us, we dont have a record of your number. Not honest, soon or later the business will pay the price for it. Just like our lives.

Rear tires on 740li with only 22k miles. Dealer said when got the second service on car needed rear tires because of not good alignment??? What?? Inside edge worn out on both tires. I cant believe that this car would need new tires with only this mileage? The front is fine so tell me how does this happen? Hope CEO HAS TO BUY TIRES ON REAR OF CAR. This is the most ridiculous thing that has ever happened to me in all the cars I have owned. Cant believe for the $$$$ of this car that this could really be the truth that you are not telling anyone? Not very impressed now with this company. Now I am going to get alignment and buy 2 new tires for a $100,000.00 car with only 22k miles on it? Hope people that work there get to experience this?

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

I recently bought a used 2011 BMW X6 with 42K miles. The vehicle was owned by a friend of mine and she was the original owner. The X6 was serviced by BMW dealer and at recommended intervals. After two weeks, the car wont start and had it towed to an independent shop. The diagnosed was the VVT motor and DME unit (Digital Motor Electronic) were bad and total replacement for parts and labor comes to $4,700. The mechanic informed me that he has seen this issue many times and normally happens at 90-100K miles and not 42K miles. The mechanic said I should call BMW of North America to see if they would reimburse the cost. BMW refused stating the car no longer under warranty. IMO, BMW products are crapped and expensive to repair and I will never buy their cars and let people know not to buy their cars since they dont stand behind their products. Their cars are overpriced and a piece of junk.

I have recently bought myself a 530D BMW, FPJ875MP, from the Zambesi BMW dealership in Pretoria. I based my purchase on the following reasons; safety of my family, whom I believe we all value. I have always associated BMW with high standards in terms of safety and service delivery. This was still my opinion even after I purchased the vehicle. Looking back now, I feel the sales person did not portray the actual facts about the vehicle that was sold to me. If I purchased the vehicle from a private dealer then I understand the risk, however, I came to a reputable dealership to avoid any complications associated with purchasing vehicles from private owners or private dealerships.I work abroad for long periods at a time and last week, January 3, my wife was on her way back to Secunda, at night, on the N17 when the right rear wheel burst at 120km/hour, with other traffic around them. She managed to avoid a serious accident and bring the vehicle to a stop on the side of the road. This left my family stranded next to a location close to Carnival City. She was assisted by a stranger, who advised her to move the vehicle for safety reasons to the nearest bridge, where he assisted her to change the wheel. First and foremost, the salesman assured me that the vehicle had gone through the BMW Quality Assurance and that the vehicle had been serviced. I was not given any record of either. After a month, the service light came on, upon which we contacted the salesman. He advised me to bring the vehicle in for a service, which took one whole week. The spare wheel was taken out of the vehicle and not returned until we questioned the salesman. The salesman also promised us lock nuts for the vehicle upon purchase on which he has not delivered.On January 4, she went to a tire dealership, who on inspection, discovered that the wheels, both rear wheels were running on the wire on the inside and that being the reason for the tire ending up like it did. Upon purchasing this vehicle, the sales consultant informed me that he had placed two new tires on the vehicle and I am failing to understand how these could be worn out like it was over a couple of months. Both my wife and I are conservative drivers. Upon purchase of the vehicle, it had four run flats. However, when receiving the vehicle, he had placed the ordinary tires on the vehicle.Over and above everything, I purchased a BMW from a BMW dealership because I trust the brand and also associated it with quality. As you can imagine, my wife has lost faith in the brand as well as its representatives. She was shaken up by the incident and the lack of integrity from a sales point of view is very poor. I purchased this vehicle from a BMW dealership to avoid all the complications that I have not avoided. I now want to know, what you are going to do about it.

Bought 2014 BMW X3 with 3900 miles and used as loaner at Silver Spring, MD BMW dealer. Right after 1st oil change at the dealer, I can hear loud ticking noise coming from the engine. Strange!! Next week took back to dealer to get it checked to get it fixed. At the end of the day dealer called me saying they could not find any trouble with the car and they compare the noise with brand new 2014 BMW X3 and the noise is normal. Took the car back home and after week the ticking noise is still constant and now I can hear it on the upper first floor window of my home. What a disappointment!! I will take back to dealer as I did research on internet and found that this kind of trouble lot of other people have also. I have 2012 Honda CRV and it still runs very silky smooth and cost half of this BMW X3. If BMW dealer cannot fix it, I will fight till they buy back it from me as this is nothing but a lemon. No more BMW in my car shopping ever!!

I have a 2004 BMW 530i that was paid off. My daughter came home from work and parked it on the driveway and 2 hours after the trunk of the car caught on fire. The fire marshal said it was due the battery and the red wire in the trunk. I did not have comprehensive or collision insurance so the insurance company did not pay so I call BMW to let them know and I found out that there was other BMW that was in fire because the same issue. BMW took the car to evaluate the fire and then they came back and tell me the they are not responsible and offer 5k toward a certified or new BMW. I said I was not able to buy a new BMW at this point and BMW said we cannot help now. Im left without a car but I found out that BMW had a million car recall because that issue and the NBC news have other news on that issue as well but at the end nothing was done from BMW. I advise anyone with a 2004 to 2010 BMW 5 or 3 series get the car checked and file a complaint with anyone who listen thank you. At the end my car was totaled.

Smashed into a dead car without flashers. BMW Assist didnt work properly. The call center wasted about 20 minutes before telling Chicago Fire Dept where I was wailing in pain. BMW didnt care and its not BMW per se but an outside vendor in Texas. However I got the tape and its disturbing.

Both BMW of Dallas and Classic BMW of Plano have horrible service centers. Most recently, my service adviser, Richard ** insisted I missed my appointment day because the online appointment scheduler didnt catch the update I sent him, even though I was sent an email reminder for the day I showed up. ** left me a message on estimates but never answered or returned a call to confirm authorized work. I left a message with the service manager, who never called back either. I never saw him while paying the invoice and only while driving home and the left signal stop working did I realize they disassembled the tail light power supply.Last month, I made an appointment over the phone to have the door handle fixed at Classic BMW of Plano. When I arrived that afternoon for the arranged appointment where I described the issue, they said they wouldnt even look at it until the next day, if I leave it overnight. I left and called for the service manager. He/She never called me back. I talked with someone at the BMW USA toll free customer service center. They never followed up.Last year, I had a bad experience with BMW of Dallas and ** when I explained the passenger window was rattling, ** kept the vehicle the whole day and call me later to explain the rattling was music CDs in the door pocket. I took my husband back with me who demonstrated the rattling noise without the music CDs in the door pocket. We had to bring the vehicle back another day for repairs. Back in 2007, I wanted to purchase a vehicle from BMW of Dallas and they wouldnt let me test drive the vehicle. Because of this, I shop and purchase my vehicles from Autobahn BMW in Fort Worth.I love driving the ultimate machine. I have never complained about the expensive cost of maintenance even though reliability is awful for such a high priced vehicle. My biggest complaint is the service I receive at the Dallas area dealerships. And because service is so poor, it is time for me to admit to my friends and family BMW is a poor option and consider another make of vehicle.

I leased a 2 series as a third car - Just returned with 6k miles. Half way the car went dead - Ok, it happens. But it took 24h and 5 or 6 calls - Yes - For BMW roadside assistance to tow the car to the dealership (And then I had a few issues with the dealership, but minor so wont make this too long). I then proceeded to return it a couple weeks ago. They did an inspection a month before lease return (Just like my Range Rover went through, which showed a lot of charges, but then to my surprise US Bank did not charge any of them as I believe someone actually checked it and saw they were unwarranted - Kudos to them). Anyways, BMW are now charging me the same exact 2k from the Inspection even though I changed one tire at the dealership as requested (I deemed that to be right) AND the key that was Missing wasnt and was returned - They said the inspection was final, and it is upon me to show all receipts. Plus they are charging me for minor wheel scratches and other things I had never heard of before from Mercedes or Range Rover or anyone else Ive dealt with for that matter. BMW never, ever again.

I bought a certified pre-owned 2007 X3 in 2009, which luckily means I have a warranty till 2013. When I bought it in May 2009, it had the service engine light on and dealer tells me its due service and will do it the week after. Ever since, the light keeps coming up every 2 months, and the dealer takes a week to do something. Then he tells me that they do whatever BMW tells them to do and gives it back saying that the problem has been resolved. So far, I have had at least ten such trips. The last two trips are taking much longer. The last trip took 19 days about month and half ago. I went in again on Nov 28th and it is still being looked at. The dealer has provided me a loaner car so I dont have a major hassle as a result. But it is amazing that this supposedly superior engineering company cannot figure out after so many tries why the stupid light comes on. Can any one really trust their advanced systems like iDrive and so on to actually work? Is BMW more of a superior marketing engine as opposed to a superior engineering company? The evidence suggests that they are definitely a superior marketing company.

My recommendation is to find another source to finance the purchase/lease of a BMW. Perhaps avoid the product altogether. I assumed a lease, 12 months remaining, in January of 2016. The original account/lessee had prepaid the lease including the applicable sales taxes due the original State of Registration - MA. I registered the vehicle in my home State of Maine where sales taxes on leased vehicles are paid in full upfront upon registration. At that time I informed BMW Financial Services (BMW) that I would be registering the vehicle in ME and therefore sales taxes prepaid and due MA for the remaining term of the lease would no longer apply. I made the argument then that the prepaid balance on the BMW lease account, relative to sales taxes collected for future remittance by BMW to MA, should be refunded to me, the new Lessee of the vehicle. I was told that BMW would stop billing MA sales taxes to the account upon receipt of documentation proving that the vehicle was now registered and titled in Maine. Any balance collected upfront for MA sales taxes and remaining on the account would only be refunded to me at the end of the lease term. As of today, BMW continues to bill me for MA sales taxes even though the vehicle has been registered in ME since January of 2016. I phoned BMW today to revisit this situation; their response was that nothing could be done because the account was originally prepaid. Sales taxes are due monthly on a lease in MA, they continue to bill, collect and pay MA sales taxes because that is how they do it. Sound like BS to you? At best this is an error BMW is unwilling to correct on behalf of a long standing customer with three finance accounts currently active with the Company. At worst it is outright fraud that they are collecting and pocketing taxes that are not due/payable to the State of MA. What is a BMW customer worth over their lifetime? Im not asking for a discount, Im asking to be refunded sales taxes that are being paid twice, once to the original State of MA and now to the Sate of Maine. We are talking about $600 versus over $300,000 in lifetime value of a BMW Customer. BMW is not willing to make an effort to make this right, what does that tell you about their commitment to customer service. They are willing to lose over $300,000 of customer value and avoid correcting a $600 error on behalf of a long standing customer.

Do not purchase a BMW X5. In 5 years, it has required 20 major repairs, thats 20 ...do the math. We are running out of parts to replace. I was recently told by BMW service that I should expect $3K to $4K a year in service cost...interesting business model...manufacture a piece of (blank), but make it look really cool and then charge customers an exorbitant amount to repair it. To be fair, I owned a 528i for 8 years before the X5 and never had a problem. Only put oil in it for 8 years - great car.X5...run away...fast.

I bought a 2006 BMW 750i CPO. I bought the car with only 39000 miles on it. I have 67000 miles now. I was told the car had 6 years and 100000 miles of warranty on it. When I called about another problem with the car, was told the cars warranty had elapsed. I told them the car was warrantied until 2012. The dealer told me the car was bought in 2005 even though it is a 2006 model and that it had expired. I informed them that the sales person told me the car was warrantied until 2012 and not 2011. They will not honor any warranties. Since purchasing the car, I have been in the shop for Thermostat problem, lighting problem, fluid leak problem from transmission and coolant, steering column problem, etc. I called the dealer and National BMW and nobody will help me. The transmission now has a warning light. If I replace transmission it will cost $5k to $7K.

I live in an area with really rough roads and the X3 provides a very smooth, comfortable ride and impressive fuel consumption. We’ve had our X3 for over 3 years with no maintenance issues.

I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, the contract can not be changed because of bankruptcy. I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?

Yesterday afternoon 4pm my car X5 2018 suddenly stop at middle of highway. I’m so nervous and scare. It was so dangerous. I was two boys still small, my boys nervous and cry make my feelings more panic. I dunno what to do. So I use my car call out road assistance for help. But they said my car no under registers???? My dealer ignore me. She said, I cant do anything. You have to call customer service yourself. This is the service from BMW. I bought this car at auto Bavaria Glenmarie with Adrienne (**). She ask me handle myself. Omg???? This is nightmare for me in my life and nobody help. I call toll free number. A Malay girl Zurah ask so much question is not related. Is this important? I’m customer. New car X5 breakdown in middle highway. Didn’t care help but ask so much question and ask and ask again. Then reply me ask me wait???? Ok I wait. Nobody call me then I call again. Another Malay (Ekin) answer the phone call.Still the same. No help and ask me wait???? Omg???? I wait and wait already 3 hour. BMW this your breakdowns service? Then I call again thats lucky I speak to a young man call Jeff from customer service dept. He help me. At last I feel safe. He arrange a torn truck & a taxi for me. Thank god he so kind. But I already been waiting middle of roadside with kids 4 hour. My life so dangerous. I just wanna cry???? My kids & me are hungry and I’m fall sick. Suddenly stomach pain and vomit due wait too long and panic middle of road. And all my appointments & dinner in Penang cancelled. Is a nightmare for me BMW... Hard for me to trust your service again.

BMW really needs to extend the warranty in these HPFP for E60. In less than 6 months Im on my second pump paying out of my pocket because they didnt make it good enough! And vehicle has 133K so warranty didnt cover it. Was in 127,000 first time and now back at it again! Im really been left down from BMW! I have to say people TO STAY AWAY FROM E60s!!! Its not worth it!

I got a brand new 2022 X5 on Dec 22, 2021. After just 1000km drive, the engine light turned on and my car has been in dealership since 5 days ago. Such a frustrating experience with BMW. Perhaps other German competitors are more reliable. I wish I had not gotten a car from BMW.

I own a 2007 BMW (American spec) 328 XI with only 67,719 miles on it. On November 10, 2014 while in Ramstein I discovered that the reverse gear wasnt working. I went to the BMW dealership in K-Town to have it looked at before I traveled back home, three hours away, since I didnt have an appointment they had me wait 3 hours to be seen. The gentleman who I finally spoke to, he actually walk me out to my car and check it out for himself, told me that I was good to drive home and that there was nothing that they could do for me. I would have to make an appointment. On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldnt help me since I was in Europe.I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasnt getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasnt in America. They were unable to call Europe on my behalf.Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasnt the rings changed out when the previous owners took the car in for service?On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasnt done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him Will BMW give me a good will to help with the cost and he told me No! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and theres nothing that can be done.I asked him if I could speak to the supervisor and he told me no. I asked if I could speak to the supervisors supervisor and he told me no. I told him that I didnt understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the driving experience. However, I am experiencing the sitting experience . I told him that if I was in the states that Im sure BMW of North America would assist me and he told me Youre in Europe, not America. You can go back to America. I told him that I was offended and I have never been treated with such disrespect. I am going to let all the soldiers and families know how I was treated. He said ok and hung up.I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. Its obvious they dont care about their customers let alone US Army Soldiers!!!

Your motor design is garbage. Where is luxury in worrying about the car breaking down? Designing a car to break at 90000 mi. Aluminium and steal gaskets are not compatible. Your whole motor and most cases car is garbage at 90000 mi. Simple saying you need to do, Make it simple stupid. Scrap the whole Vanos motors. Digital injection systems control the fuel. Not your stupid variable valve bull!

Without warning, my 2007 BMW 328Xi engine shut off and stopped in the middle of a busy road. I was told by a BMW service rep that my fuel tank draw tube fell off causing loss of fuel to the engine. I learned online that this is happening to other 2007 era BMWs and the reason is that the fuel draw tube is corroded by the fuel it is drawing and weakens and falls off. The fix is a new fuel tank, pump and draw tube for excess of $2,000.When contacted by my service rep, BMW gave a token $500 toward my repair leaving me with a $1,900 repair bill. Had this failure occurred on a busy Seattle freeway, my life would have been in grave danger as would have others around me - there would have been an accident with no way to avoid it. BMW is aware of their product failure and my question is who has to die before BMW steps up to the plate and accepts responsibility and recalls and repairs these vehicles? If you own a 5-7 year old BMW (maybe newer), its going to happen to you and I would appreciate your raising your voice to BMW before someone has to die to get BMWs attention.

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls werent my fault, BMW offered no help at their 800 number.This will be the last BMW I ever own. I own or have owned Mercedes, Porsche, Ford and GM. In this day and age vehicles have issues I understand that but BMW should have stepped to the plate and at least offered a loaner for a 7 hour repair. They did not...This review may not mean much or my one wallet may not mean much to them but they will not receive any more of my hard earned money....

2007 BMW M6 - The fastest lemon on earth: I bought a used 2007 BMW M6 with 20,500 miles in January 2012 from Dave Walter BMW of Akron, Ohio. I drove from Detroit to pick the car up. Upon driving home to stop for gas (This car averages 10 mpg of premium, for your information.), my father noticed the BMW emblem was gone on the front. Needless to say, driving off the lot without a BMW emblem they blew off was very irritating, to say the least. But the dealership was surprised and said they will mail me one to put on. (By that, I mean I had to have a dealership put another one on because I broke the tiny plastic trying to squeeze it on the holes on my first attempt.) Prior to me receiving the new emblem was day two where while driving, a warning light came on that said passenger restraint warning. Now, I was very pissed. And just as this had happened while driving, the screen just went blank and would not turn on for the navigation or iDrive system. Now, the dealer was confused and said, We will see if we can get a dealer closer to you to handle this. Well, after a few days, they called saying I will need to bring it back to them in Akron, Ohio. I am now really pissed. Its winter, so I just tell them when the weather breaks, Ill get it to them. About a month later, I have a friend in Toledo drive the car back to them which results in no M6 for 2 weeks. They fix it, I get my car back. One day, thats right one day, after I got it back, the light returned! Great Job repairing that! So, I now just tell them to send a transport to my house and pick this pig up. Im not adding more miles and gas money, because you didnt fix it the first time. They agreed.Another few weeks passed, and I got the car back. Wouldnt you know it, they left me with 1/10th of a tank, despite promising to have it cleaned and full (I had over half a tank before they took it.). So I think Ok, the worst is over, right? Wrong! While driving home in July, the car literally died while driving and a light stated increased battery discharge. And my screen died, and I could not change gears! I got home, and now, I am not even on speaking terms with the dealership as I have been so pissed about how they handle everything. I had to jump the car (New battery was installed when I bought the car.) and drive it around to try to recharge it. This worked temporarily, and the light cleared. 3 days after the power dying issue, lo and behold! The passenger restraint light is back to its usually warning position. I have now made up my mind to sell this car asap as I fear the worst. 6 days after this and one day after putting it up for sale, driving home from work, theres a warning engine malfunction (reduced power). Thats right, its now 500 horses. I honestly was scared. Oh, and I forgot the trunk wouldnt open. You had to use a key, and the center consoles locking mechanism made it where you couldnt open the center console. I have since traded this car in, but I want it to be known that this story is 100% true and actually longer and more depressing. But this was my shorthand version of this POS. Dave Walter BMW of Akron, Ohio. It should be shut down! They do not deserve any business, and I assure you they did nothing to try to help me out in any way. Do not ever buy a BMW. Dont even take one, if its given to you, because the repair costs will break your bank account!

Bought myself a new car, very exciting right? WRONG! Not if its a BMW! I bought this car less than 30k miles, 2014. This Friday will be my 3rd time taking it to the shop in less than a month. Its still under warranty, but now Im seeing signs, as I did with my Pontiac Firebird money pit. Feels like something is wrong with the mass air flow, tranny, parking lamp malfunction, now check engine light is on. Whats next??? Idk anyone who is taking their car in every week on their day off. Contacting Carmax and my creditor to check out other options. Honda and Toyota here I come! BMW IS RUNNING A RACKET!!!

I have a major problem with my 2007 BMW X3! The motor mount brackets are broken and my engine isnt sitting in its correct place anymore! This sounds like a manufacturing defect and a huge safety issue (this is my family car and my family could have been seriously injured). I purchased my X3 certified pre-owned and added extended maintenance. This should be covered but BMW of Henderson, NV said that it is not, and would have occurred due to driver error. That is ** and I could have never caused this. I only drive on streets and highway roads, plus, I baby my car! I bought a BMW because of its reputation and am hugely disappointed! I wanted to stick with BMWs and planned to always own a BMW until this incident! I dont trust the brand as much as I used to and I cant believe that a BMW dealership wont own up to something that should be a huge safety concern and should be covered--my family and other families safety!

This vehicle really is the ultimate driving machine for its segment. What it lacks in luxury it more than makes up for in performance. I only gave it 4/5 stars because I favor comfort over performance of which BMW prioritizes oppositionelle of me. Only complaint is that AppleCarPlay is subscription only as of today. Hyundai includes it standard.....not a good look.

I purchased a certified pre-owned 2007 BMW 550i in 2009. There was a sporadic problem with the Sirius radio where it wouldnt change stations. I brought it in for service while the car was still under the original warranty to have it fixed. The service techs at Stevens Creek BMW could not reproduce the problem. The problem persists and I have brought it back in two more times but they can never reproduce the problem. I demanded that the radio be replaced and was refused. I called BMW customer relations and talked with Elizabeth ** at length about the issue. They refused to replace the radio because they cant reproduce the problem (which is pretty ridiculous since I reproduce it several times each week). Their logic is completely circular: they cant reproduce the problem it it doesnt exist. Transcript of conversation: So Im a liar? Oh, no, we believe you. So fix it. We cant fix it because we cant reproduce it and besides your CPO warranty wont cover it. But I reported the problem when the car was still under the original warranty. We couldnt reproduce it so we cant replace it under warranty. The Sirius radio is practically unusable. I spent a lot of money on this car. Its supposed to be the ultimate driving machine which I would think includes having a radio that works. This is just incredibly frustrating. The CPO warranty is completely worthless. The car also has crumbling front and rear window seals (on a 4-year-old car!) which the CPO warranty doesnt cover.I will never buy another BMW and I highly recommend that you dont either.

We purchased a 2010 BMW 535i station wagon from Bob Smith BMW in Calabasas 4 years ago. We even paid for extended warranty to 100k miles. The engine broke down on 89k miles. Contacted BMW North America AND Bob Smith to repair, no one takes responsibility to help us. After the car had to towed to Bob Smith for diagnosed (it was already diagnosed elsewhere to determined the engine went bad already) they told us it will cost over $1600 to diagnosed. Then they told us it will cost us over $20,000 to replace the engine. Yes, you read it correctly... $20,000 NOT $2,000.Bad customer service when it comes to warranty. Only if we could beg the public not to purchase BMW, we would. If youre thinking of owning one, please think twice before you do it. BMW will give you the best service when everything is going well, but the minute something is seriously wrong with the car they will show their true color. So sad & extremely disappointed with the way BMW handled the whole situation. Weve owned 4 BMW but we are going a different direction now. Unfortunately we still have another BMW 328i, cant wait to just get rid of it as well. Sighed.

I purchased a used 2005 BMW 525i almost two years ago and it had 52,000 miles on it. Thank goodness I decided to purchase an extended warranty through my lender because at 75,000 miles or so, my transmission started acting up. This vehicle has not been neglected and has been taken good care of. However, I had transmission fault messages on my computer, so I took it in. Turns out that my transmission needed to be replaced. After my $7,000 transmission was put in, I still had problems. They reprogrammed the vehicle to try and fix the problem, and Im still having problems. Its also really slow on take off and it shifts from 2nd to 3rd really hard. And when I slow down, it shifts really hard from 2nd to 1st. All in all, my warranty company has paid out over $10,000 in repairs over the past two years, almost half of what I paid for the vehicle. That is just ridiculous. Ive read so many peoples horror stories about their BMWs transmissions failing and I just wanted to share my story too. I know that BMW is not taking responsibility for any of their vehicles so I felt like I should share. The more people that come forward, the better. Maybe one day BMW will own up to producing some rotten transmissions in their vehicles. All I can say is thank goodness for warranties. But its not about that. Its about your car, your BMW that you love so much, being in service for a month, and having issue after issue. Its frustrating and BMW needs to to tighten up their products.

Two months ago I had to replace a regulator in the rear drivers side window. I own a 2008 BMW 328i BMW. This past week I was on my way to work. Im a international flight attendant and my schedule was for me to be flying for 7 days straight. As I pulled out of my driveway, I tried raising my rear passenger side window. Once again it was broken and would not raise. I stopped at a nearby automotive and the mechanic was able to get the window out of the door and taped it in the up position. There are a lot of thief at any airport at any time of day. I was lucky no one touched my car but shame on BMW. Making a plastic regulator on a car that is supposed to be of high quality. I guess I need to prepare for the 2 front window regulators to go out soon. Plastic is a cheap inferior product compared to metal. It cost a lot a time I put the car in the shop. Your products and mechanics are over rated. The last time I put my car in a BMW dealership for normal check, the mechanic left his drill in the engine. I am selling this car because it doesnt stand up to its name.

Bought a 2020 M340i xdrive BMW. The proximity feature of the Idrive have been an issue from the day I picked up the vehicle. On the way home from the dealership the doors would not open using the door handles. Had to use the key fob. On day two I called the BMW genius. He had me reboot the Idrive. This fixed the problem for a short time. The way it stands now, we never know when its going to work. It worked for a couple days recently, only to stop working for the last 2 days. I took it to the dealer when it was not working. When I got to the dealership, it started working when I arrived at the dealership. They checked for error codes. They said there may be issues with the antenna based on the error codes. The order is in for a new antenna. This was on 10/19/2020. Still have not heard anything from the dealership. It is now 10/27/2020. I dont know where the part is coming from, but I had hoped it would be here by now, and I could see if this fixes the problem. Hoping for the best, but I fear this going to be an issue as long as own the vehicle.

Car started giving MAJOR and EXPENSIVE problems around 75k miles. My brother also had a BMW and he had a different model but same issues. These cars are absolute GARBAGE. They will break down and cost you an arm and leg. STAY AWAY!!!! Go with a Honda or Toyota.

I dont know where you went to have your oil changed, but I do know most of the drive thru oil change places have poor, untrained employees who know nothing about cars, changing your oil. Its very possible one of these employees introduced oil to your cooling system via the overflow tank which could have long term effects on your engine, water pump, etc. I believe if you are a BMW owner or German car owner in general, you need to have some basic automotive understanding which would include NOT taking your car to any random oil change place. Learn how to do it yourself using the correct oil, filter and tools, and it can be so rewarding. Or take it to someone who cares about your car as much as you do...

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

I have always dreamed of owning a BMW and be able to take it to service with no problems like I have received. From intake to invoice to floor manager, it has been a complete disaster with them and how I was treated in the service department.

The car is beautiful, the customer service is bad. I called when my first lease is up. After so many calls, I thought we solved the problem. I leased another one and everything was okay. Now I tried to lease another one, because my 2017 lease ended. They are telling me that I owed them money from 2014 lease. I called to resolve the issue, they were rude and arguing. They keep telling me different stories. I do not recommend it at all. I think i am going bake to Audi. I tried them before, they were a lot better.

We were new to U.S.A. and the salesman ensured me that their navigation system is the best in the world. When I couldnt find any address, I went back to the salesman to get instructions. However, he couldnt get the car to find the address of its own dealership. Funny eh?So, the salesman took it to service and he told me that they fixed it. Days after, I got the car back and the same thing happened--the navigation system couldnt find the address. I read the work order and the work order said that nothing was done.I took it to the service department and the service manager advised me that BMW has always had issues with the navigation system and the salesman was supposed to disclose this to me. The service manager said that there is nothing he can do. Oh, he did suggest that I buy a Garmin. If I need to keep the lemon, then I should be entitled to a credit of $10,000 for the extra options I had to buy to get the useless navigation system.

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

Got a flat on tires designed to go 50 miles, but only got 5 miles before it was on the rim. Didnt know I didnt have a spare... never told me when leasing my 2014 X5. The nice lady on the roadside assistance call, said that she would send a tow truck to tow my car 60 miles (I would have to pay and be reimbursed by BMW) to the nearest dealer, but that unfortunately, since it was Sunday night and I was 150 miles from home, in the rain, that I would have to find a place to stay. Again at my expense, and find a way to get to that dealer, 60 miles away and get my car back on Monday sometime.... I didnt, called friends who came and fixed the flat. Then on Monday BMW said sorry for your inconvenience, expense and disappointment.... but thats the way it is, and the expense of the tire, rim, and service was mine... since I didnt have insurance. THIS IS MY 4th BMW (all had spares). THIS IS MY LAST BMW.

I chose BMW S3 because, although roomy enough for my family of five, it still feels more sporty than mini SUV. I love the sunroof, the leather seats, and other features that make it feel like a true luxury vehicle with great engineering. However, I dont like that maintenance and repair can be very costly. Also, the ride is a little jarring, and not as smooth as I would like. Nevertheless, I have really enjoyed driving my car. The control, and, road handling are amazing. The pick up is phenomenal, the steering is clean and tight, the ease and power of driving it make even boring tasks desirable. Its a great driving experience.

I drive the X3 M series. It has paddle shifters on the steering column making it a fun alternative to your standard automatic. The heads up display is something I never want to miss again since it helps tremendously when you are using the navigation system. No more taking your eyes off the road to look at a screen.

I bought a certified BMW X3 with 9000 mileage back in 2012. The car has given more issues with drivetrain than any other car. This past Wednesday the engine died. Now in need of new engine. That piece of crap gave me no warning. Just stop on the highway. Endanger my safety. We all need to get together to have class action lawsuit against BMW. It make no sense that my friend had been driven a KIA has no issues and I purchase this expensive car. I experienced more trouble than driving the damn thing. I hope consumerAffairs can do something about this issues. I will never own a BMW. Not reliable.

Bought a used BMW 335 with 62,000 miles on it for 1/3 the price of a new one. At 91,000 miles only basic maintenance and still does not burn oil despite twin turbos and GDI. I plan to keep it as long as it runs.

I have a 2011 BMW 328XI that I have had a couple of problems with. All but one was covered under warranty. The last service I had, they noticed my valve cover leaking oil. My car has 56k miles on it, this should not be happening. I called BMW customer service, and was told it was normal maintenance. I was quoted $705 to fix this problem. NOT HAPPY!!!! This is my first and last BMW!!! Also, at 51k miles (1k out of warranty), my rear brake rotors needed replacement. I was told, sorry, its out of warranty. Thanks for NOTHING BMW!!!!

I purchased a Custom 530i series in 2005. The car has been the best in performance and care. We only just recently had to invest $ into the car and it has 119000 miles on it and that was for brakes. The only issue I have to complain is replacing tires every 2 years. Yes the handling is awesome BUT they should warn you that it wears on tires more than the average car.

My 2000 BMW 323i wont go in reverse or first gear. I was told that this was common in these type of cars. Now I need a clutch.

I love to drive the BMW 640i (plus the look). And people love the look too. Its fun, responsive, fast, gorgeous, awesome driving machine, tight (no rattles or squeaks), super-incredible convertible and eye catching! You feel totally in control when driving this 6 series car. Turning radius is awesome too! Need acceleration? No problem. Ever. Fully loaded this car does almost everything! Cameras all around can show if you are evenly in a parking space! Write addresses on the ceramic dial for navigation. Or talk to the car to get directions or to make a call on the phone. On cruise control, it will slow itself if a car gets too close! One touch and the convertible top opens or closes by itself. Check the car, unlock it, turn on the lights, or even sound the horn from my phone! Or turn on the ventilation in the car from my phone if it is too hot out so the car will be cooler when I get in! And if I need any kind of help - at all - I can contact my “always there” BMW assist! They will answer questions, send directions, give suggestions, talk to me, read to me, anything! Seems like there is nothing that this car isn’t able to do! Cannot imagine a better-looking or driving vehicle!!!

BMW North America did not want to fix the well known problems for BMW 328. The mechanic at the local BMW dealer said that the radio unit needs to be replaced. The car had a CPO and was within the CPO time frame and under 100,000 miles.

I bought a 2008 528xi from Virginia. Drove 8 hours back to New York no problem. The next day drove the car, low coolant lights appear. I drove to the dealer; they bleed the car and put coolant in the system. Day 3 check engine light appears on the dash not on the computer screen. I brought it back to dealer to hear I need a new water pump and thermostat (-1465) later. Day 4 I received back the car drove around, while in idle the engine malfunction screens comes up and smoke... Smh! I brought the car back to dealer they say it’s an air bubble locked in. So they bleed the car and did a software update. Ok, I drove the car for the low coolant signal to come back on! I call they say top it off with tapped water. I said okay calmly. Went to class came back coolant all over the street!!! Smh Whats Next???

The paint on the roof is fading & the rubber seal around my back window is chipping and cracking on my 2005 530i. I have gone to the BMW dealer & was told it was normal wear & tear. I have a 1999 Acura & the paint is not fading nor have any of the seals cracked on the windows. It is a shame you pay all this money for a BMW and the body of the car does not hold up. I have also gone to several body shops & been told the roof must be painted & window seal replaced. I am now forced to pay to have my roof painted and seal replaced on the back window.

The factory warranty on my 2007 335i convertible expired on June 2, 2011. On May 31, 2011, I took my vehicle to Bloomfield BMW, because the radio would intermittently go off by itself and would not come back on for approximately 15-20 minutes. The dealer was not able to duplicate the problem at that time and no repairs were made. I also reported that there was a squeaking noise coming from the front wheels as well as an unbalanced ride. The dealership provided me with the same diagnosis for this issue. I have in my possession the invoice provided by the dealership during this visit which clearly lists my reports of these specific issues. When my vehicles factory warranty expired 2 days after my visit, I purchased the extended warranty for $1400 from BMW. A few months later, I brought my car in again with the same complaints and received the same resolution. On May 30, 2012, I took my vehicle to BMW of Morristown and reported these same issues. After diagnosing my vehicle, they determined that the entertainment computer was going bad which cost approximately $1300 to repair. It was also determined that the squeaking noise from the front end was being caused by the bushings on the control arms which cost approximately $800 to repair. I was advised by the service agent that these issues are not covered by the extended BMW warranty. I explained that I reported the issues prior to the expiration of my factory warranty. I was given a number to BMW North America customer relations department for escalation. I contacted them immediately. I provided a copy of the invoice documentation that shows my complaints were made during the period of the factory warranty. One week later, I received a follow-up call to notify me that BMW would not honor the repairs because they were not able to duplicate the problem while the warranty was valid (even though I reported it). My request for an additional escalation path was denied by Nick (Customer Service Manager), because according to him, he was the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. I am very upset at how BMW decided to conduct business regarding my claim. I would like some direction on what I can do to hold them accountable for these repairs.

4 weeks ago, on 5/8/12, I brought my car in for service. The check engine light came on. It was in for 3 days to replace fuel injection system. I got it out and 4 days later the check engine light came back on. I brought my car back to the dealer on 5/15/12 and it has been in there ever since until this day. It is still in there and today is 6/1/12. I am getting the run-around. They have been trying different things to fix the problem and still have not fixed it. They wouldnt even provide me with a loaner. I have been paying out of pocket for a rental car going on 3 weeks now and they won’t even reimburse me for that when they test drive my car, put mileage on my car and burn up my gas. I strongly feel this car is a lemon.Instead of them saying its a lemon, they want to spend countless hours and weeks trying to fix a car they dont know how to fix for 3 weeks now. I am so angry. I dont know what else to do. They are not helping me to my satisfaction at all. All they keep telling me is they are working on it. Its been almost 3 weeks now. Enough is enough now. They keep taking apart my car and putting it back together to the point that I dont want the car because I dont think I’ll be or feel safe in it. My car is in Union Park BMW in Wilmington, DE 19806. BMW needs to buy this car back so I can move on with my life. It does not take this long to fix any car - not 3 weeks!

I family had two BMW vehicles and from my personal experience I absolutely do not recommend. There are many parts that fail within the first five years costing thousands. Be very careful, and simply test drive other vehicles before settling. You will regret it once you find yourself in the dealership service department over and over. Corporate customer service will make it even worse. I called a few times for assistance because I felt I have a defective vehicle. They are arrogant, rude, and will not help you. Thanks for reading my review, you are fair warned.

I was a very happy owner of my BMW X3 until my seat belt latch fail to work and had to be replaced because my seatbelt would not lock. I have never experienced a problem like this before in automobile regardless of make or model. What those this say to me as a consumer that BMW do not give a damn about me or my safety. This could have meet my life. BMW you really need to take this seriously. Do you care about your brand or your image. What auto maker would put the consumer risk. BMW we have a problem.

BMW is the Toyota of Germany. Reading all the reviews, the non-response of the company, and the mechanic/engine problems of the car, I cant help but remember what this company is selling - a prestige status symbol. Anyone whos thinking of buying a BMW needs to take a trip to Berlin, Germany first. In the debt-ridden capital, you will see that BMWs are the bread and butter cars of Germany. BMWs line up the streets next to homeless shelters, graffiti parks, and taxi stands. Delinquent juvenile teenagers drive a BMW. Older middle class ordinary citizens drive a BMW. People who have no teeth have a BMW. BMWs are just about the most commonplace car in Germany, like a Toyota Camry here. Somehow, the brilliant marketing campaign and the high price tag for initial purchase and maintenance have convinced North Americans that BMWs are a luxury ultimate driving machine. Autobahn sounds so cool in English. In German, auto means car, bahn means way (as in U Bahn, sub-way, S Bahn, another type of subway, and autobahn, car-way or highway). Before you think that the company will value your $400,000 spending over 10 years, think again. They dont really care as they are already laughing all the way to the bank. In fact, the more expensive the maintenance, the more prestigious the brand. The brand is for people who have money to burn. The more mechanic problems, breakdowns, and barriers the company creates, the more it sets the people apart in who can maintain this prestige factor. Before you buy a BMW, go to Germany and spend a week in the major cities and walk around the poor areas. And once you see how commonplace BMWs are, the more youll think twice about doing what you are doing.

I purchased a car at Melbourne BMW from Colorado. I was out of town on business. They cashed my 2000 $ deposit and ran my credit and asked when I was going to pick up my car, I told them Tuesday. They said, ok will have it detailed now. Then they sold my car to someone else on Sunday and still was holding the 2000 $ but this is not the issue. They sold the same car to two different people. BMW of Melbourne and BMW do not have ethics.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

Cut and dry I had nothing but nightmares with my Bmw truck 2006 x5. It was my 3rd BMW and my last brought to Hassel Bmw to service every 3-5 months with higher price tags fuel pumps, tires, halo lights had shorts all the times, coolant light, check engine light. I needed a cyclone separator which cost out of pocket 1800 for just that issue. One time hassel gave me a bill total was 6k. I laughed like who yall think paying for that then I got smart. Thank God it was paid for so I traded my bmw and that was 40k when I first brought it only got 7k blue book trade in. I was hurt but got rid of it for a 2012 Toyota Camry. Best move I ever made. Word to the wise never buy pre owned bmw from anywhere. I would tell yall about the nightmares with my 330i and x3 but I have a life and will be typing till next year. Moral of story buy bmw brand new, never pre-owned.

I purchased a 2006 BMW 750li from the dealership on 10/14/2011. After purchasing the vehicle, I realized that the front end right side headlight was not aligned properly. I immediately called back to the dealer salesman Rich ** and informed him of my findings. He said that the dealership was closing, and to take pictures and send to him what I had noticed. I sent him pictures and informed him that I would contact the dealership in the morning which was10/15/2011. I called the dealership in the morning as I said, I would and spoke to Rich **. He proceeded to send me pictures of another vehicle with the same situation. He instructed me to take the vehicle to my local BMW dealership and have it inspected. On Monday 10/17/2011, I took the vehicle to Dryer Reinbold BMW in Indianapolis, Indiana for an inspection. After getting the vehicle back and talking with the Service Manager, I was told that I should take the vehicle to BMW Collision Center for further evaluation. I called and made an appointment for Friday10/28/2011. I had taken the vehicle in for an inspection, and was told by the Technician that the vehicle had previously been involved in an accident of some sort,which was causing the misalignment. I immediately contacted the Laurel BMW dealership to speak with the Used Car Service Manager Guy **, but he was not available. I proceeded to leave a message on his voicemail regarding the situation. I continued to try and reach someone, who could help me with this matter. I was instructed to call the General Manager Patrick ** and leave him a message.I proceeded to fax over the estimates that were given to me by the BMW Collision Center. On Saturday 10/29/2011, I called Guy ** to see what could be done, but was not able to communicate with him because of his attitude so I called Patrick **. I ultimately could not reach him so I left several messages on his voicemail. I finally decided to email Patrick some pictures of the vehicle from 10/14/2011. Patrick responded to my email, and we conversed via email regarding the matter. Patrick finally emailed asking me to give him til Monday because he was too busy to further address this matter regarding the vehicle.

I leased a 2015 320i BMW. The check engine light turned on. When I took it to BMW they told that unfortunately they have put a sensor in the bottom of the car and that the sensor has no cover. Since BMW are low cars and the city is full of bumps and potholes the cables of the sensor broke. They told me that the warranty doesnt cover that. I had to pay for the part and hours of labor. I believe its not fair to any bmw customer that because bmw (unfortunately) located a sensor in an inappropriate place and decided not cover it, we have to pay for that when it should be included on the warranty.

I had a big disappointment with this company. I leased a BMW and when it was returned I was charged for the tires. I had the worst experience with their service. They charged me for new tires and I only had the car for 2 years and only run it for 15,000 miles. I have never had any problem with other car leases before and I have been leasing cars for over 10 years. I do not understand why BMW has these strict policies on place and other named (cars) brands not. I guess they lose another good client.

I took my car in to Momentum BMW for one thing (running out of gas due to defective fuel sensor) and my car died on me the day I picked it up from service. I took it back and they said they fixed the problem which was caused by an oil pan leak. Picked the car up again and drove to work for it to die on me again. I had it towed back in to the service center and they came back with a report of sludge in the engine. I was told I needed a new engine that would cost up to $10K. Even though my car wasnt doing this before Momentum BMW repaired it, I tried to comply. I supplied receipt from outside service and they rejected it because they didnt like the receipt format. Im not sure that they even submitted other receipts of service done at BMW. When asked what was submitted, I was told they couldnt release that information. Ive been given the runaround. Ive been a loaner car for 2 months. Ive been treated like a liar and devalued as a customer.

In a period of last 12 months, my 2010 BMW X5 has had the following failures, which leads me to believe either that BMW has no quality in their products or this SUV is just a lemon. 1. Check Engine Light - Radiator replaced in Jan 2014. 2. Car slows down in the middle of the road and stops - Fuel pump bushings replaced in Aug 2014. 3. AC stops working - AC leak Schraeder valve- Aug 14 4. Thrust rod replaced - Aug 14 5. Check engine light on - Oil leak from Oil Filter Housing - Nov 146. High pitched noise from the hood - Crank Case Vent system - Dec 14Called BMW for the last problem today and they just washed their hands off. Leads me to believe that they dont stand behind their product. Buyers beware. Do your research before you buy. There is certainly no driving experience here. It is the fear of your car stalling at any time.

In May 2013, Pawan ** bought a pre-owned BMW (BMW 328i) UP 16BT 8989 and during the sale was assured by the group all other related papers are being transferred from the previous owner to Pawans name - never took place. Formal FIR lodged.

Sought a remedy to this issue having a bumper to bumper warranty. BMW of Albany refused to earnestly deal with discoloration of the interior. After several interior cleaning the seats and panels has darken and door panels appears to fold into little ripples in upper and lower areas.

I have a very big disappointment with the way your services are rendered with regards to availability of Parts. Anyone who purchases BMW expects no harassment and quick service from your company’s end. However this is my second instance that my car is hold in your service center for at least 25 days due to non-availability of part that is as common as a headlight.Last time car in service center was due to a manufacturing fault. Still had to wait for a period of not less than a month. Even this time if I have to wait for similar timeline for headlight replacement I don’t see any customer satisfaction or value for the amount spent. Point been please fix my car in a weeks’ time. If done so I will be very much obliged.Car was purchased from dealer- INFINITY CARS PVT LTD. When it was taken we were never warned about these shortfalls in your service center otherwise I would have never purchased your car and especially a new model. Also I will like to share my experience which is quite an unsatisfied one to not purchase any new model launched by BMW for at least 2 years till service centers start stocking at least the most popular parts.

Two words to say about BMW, EXPENSIVE JUNK!! It was my dream car..... Unfortunately sorry to say its my nightmare now. If there is fair justice, Perrillo BMW in Chicago should be closed down by the authority for the scam that is between them and warranty companies scamming consumers to make fast buck. Every time took the car to them for service had to bring it back for something else. My car been to them over 30 times. Last time they kept for 7 months to fix the passing of state emission test. My car had less than 50.000 miles all that time. The body was damaged and rust spots all over it from their underground garage and lost my key. l can go on on with this. And contacted BMW North America, theyre even worse by misleading advertisement for the make of the ultimate pure JUNK. THEY NEED TO OWN UP TO THAT!!!!!

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

I purchased a 2009 BMW 238i and on Sep 30 2011, I took it to get an oil change. I dropped it off, got a loner, and went to work. Before I dropped it off that morning, the car ran great, it had no ticking, no engine lights nor loss of power. I hadnt heard from BMW so I called them, they said that they had talked to BMW NA and I need to agree to them removing my valve cover, at my expense of $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4years/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW NA and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up.The check engine light came on and while I was on the highway, the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started, and I immediately got over to get off the highway. And as I pulled off the highway, the car suddenly shut off (no power). I barely made it off the road. It just shut off. I had to call for a tow. That weekend, the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW High-Pressure Fuel Pump Voluntary Emissions Recall and Voluntary Emissions and Safety Recalls, and tons of complaints about safety and how BMW terminates a lot of peoples warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.

We are in the market for a newer 3 series BMW sedan. Our current 2002 325i has 240k miles. I have been a faithful BMW owner since 1970. But after the problems with our 2002 325i engine I am not sure about BMWs in our future. Last April we on a road trip to visit our son in Asheville, NC with the intention of purchasing a 3 series BMW. Our experience at BMW of Asheville was not impressive. We found a car during a web search of BMW of Asheville website. We were greeted at the door, offered a drink of water and introduced to sales specialist. The car apparently had some theft and paint damage while at the dealership. So the car was in the paint shop. But after an hour we were getting annoyed having not seen or Sat in a car. Then I noticed our sales specialist jumping in the air with a key fob I assume trying to locate the car.With Millions of dollars in inventory it would seem simple, to note on the inventory number where it is located and status. The dealership giving us excuses just lowered our confidence in the dealership. In the future I hope customers find a different experience than we had. Still needing a newer car we are looking at a 2007 328i. But after reading the reviews posted here. I am seriously questioning what I am about to do. Can I just on faith that it will turn out okay. Or will the insensitivity of corporate wear me out!

I had a 2006 330i replaced all window regulators at $285.00 per window, replaced cly head assy. Steering angle sensor. Traded that P.O.S. In to BMW dealer for a 2010 X3. I have replaced all 4 window regulators and both rear regulators broke again today 9/19/2018 (no recall???). On this car, steering angle sensor for 4x4 light and brake light on $326.00. On airbag light came on took car to Roseville BMW for recall repair of passenger seat mat on 5/31/2018 they ordered part and said will call me when it comes in, and no one can sit in passenger seat until repaired, well, today is 9/19/2018 and they have not called me that the part is in yet!!! My 2006 X5 all 4 window regulators, steering angle sensor, oil dip stick tube, 1 door handle carrier assy, front driveline rubber joint, center support bearing assy, r/r airbag, L/Front drive shaft, (this is going out again), fuel sender w/ Pump, has blue smoke at idle, needs valve guide seals replaced at a cost of $10,000.00 to $12,000.00. I just read that BMW built aircraft engines. Thank god they stopped or planes would be dropping from the sky left and right. BMW is not the ultimate driving machine. They are the ultimate money sucking machine!!! I had a 1988 Buick Regal and never had to replace window regulators. So if you buy one of these P.O.S. I hope you have a healthy savings account. You will need it. BMW USA does not take care of their customers. I would never buy one again!!! BMW are the biggest junk cars ever built. I hope this helps people who are looking for an (ultimate money sucking machine!!!).

I am the third owner of an 08 BMW 535I with a bad high pressure fuel pump (recall) that has been replaced two times in the last three years. This would be the third time for replacement, but Gwinnett BMW refuses to replace it. They said it was the alternator, and OM battery that caused the problem to the high pressure fuel pump and my warranty or recall would not be honored. There is nothing wrong with my alternator or battery, they are operating properly. If there is an OM battery in the vehicle it had to be placed in the vehicle prior to my purchase. Last service was at Global Imports in Atlanta, GA.

In the last two months, Ive had to replace the battery and the ENTIRE I-drive (a.k.a.--brain) in my 2009 BMW 328I series with 26,000 miles (not a typo, I have another car) to the tune of nearly $3,000! I purchased the car new at the BMW dealership in Tulsa. I am furious and disappointed in BMW! I had such high hopes for this supposedly high performance auto. The dealership in Tulsa seemed at a loss to explain why this would happen in a car with such low mileage, yet didnt hesitate to charge full fees. The car is barely out of warranty. I would love to find out who the regional manager is in Oklahoma and am pursuing that now.

I lease a 2014 528i and I am about to return the car at the end of the Nov 2016. I have leased Lexus, Mercedes, Audi, Volvo and Toyota and I have never had such a ridiculously high inspection report/quote. They charged me for 3 tires @ $300 ea! (I have 34k miles on the car) and they charged me another $1200 dollars for absolutely normal small MINUTE DINGS on the bumpers. That is outrageous! I called customer service and everyone has a very pompous and entitled attitude. Theyre very rude! One supervisor finally removed 1 tire charge and 1 ding charge of $300 but still leaving me with an abusive $900 charge for a couple of very small dings that you can barely see.I called customer service a second time and the woman I spoke with was rude, short and useless! Not to mention that after driving the car for 2 years it started shaking and rattling when idled at a traffic light. These cars are not built well at all. They are the ultimate driving machine indeed. They will ultimately drive you broken, frustrated and unsatisfied. I was actually considering leasing an X6 but now I WILL NEVER LEASE OR BUY ANOTHER BMW AGAIN.

I have a 2015 BMW X5. I drove the car to a neighbors for a birthday party. It was daylight. The parking area for the house, which appeared flat, bordered on a hillside. I was (fortunately) alone. I turned off the engine; normally at that point the car goes into (P) park. I went to the back door on the drivers side and opened it to remove something, then closed the door. At that point the car began to roll, and over the next several seconds it picked up speed, then it went over the edge of the hill. There was, mercifully one lone tree which caused the car on the passenger side to crash and stop. When I subsequently went into the car and looked at the gear shift the transmission was in (N) neutral. I emphatically did not leave the car in neutral. There was approximately $15,000 damage to the car.I contacted BMW about this, really just to inform them. They wanted to inspect the car and the person I talked to at that time said they would consider paying the deductible on the insurance if they determined I was not at fault. This caused some delay but the inspection occurred. Needless to say, they called a couple of weeks later (my original contact had left the company) and said they had not promised anything (that was true); they would not take responsibility. This could have been a terrible accident. Had there been a child, a pet, or anyone else, in front of the car, or if I had walked in front of the car to open the passenger door on the other side--or walked back-- there would have been nothing to stop my getting run-over. I would not consider buying another BMW (this is our second, and generally I like the car a lot) if this problem is not somehow fixed.

I purchased a brand new 528 BMW and the battery went dead in less than 5,000 miles. And the dealer refuse to replace it under the warranty. They make me pay for it. And now it made me upset even more. Because the battery dead again in 2 1/2 yrs later. But this time they said I have a shortage in the wires or whatever and it costs me over a $1000.00. At this point, I just gonna sell that piece of **. And never buy another BMW. I believe Ive been ripped off by BMW or the dealership.

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our drivers side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just dont drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I dont have time for this. Finally this time, I asked about a tail light. The warning was check brake light, check rear lights. I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldnt shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same check brake light warning. It is a tail light out. I called and he said, we do have intermittent problems with the lights. I said, I asked you to check it. He blew it off then oh well maam, you can bring it back in and we will fix it. So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, we sell extension cords for that. Do you want to buy one?. I say we use it all the time!. BMW has lost their way. I cant say enough about how the dealership will not pay anything that BMW wont pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Dont buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldnt find a place to park the loaner when I returned it?

I admit that I loved my BMW as this was my dream car. Finally, we could afford to buy one. I went against my husbands advice to buy a Toyota/Lexus. I wanted a BMW, my dream car, because I thought the quality & engineering were superior.In December 2011, I went to get a checkup on my BMW 2008. There was a leakage when the engine light came on & BMW team in Pleasanton said they fixed the car and no issue was raised. The car was fine. Yeah! Just this month, in early May 2012 (5 months after), the engine service light came on briefly. I think it is because of the oil change needed, so I take it to the dealership. I thought the warranty was still valid, as the car has only 46000 miles on it (

Leased a 2013 328xi, brand new, off the lot! Loved the car for the first six months until I was driving one day and the car shut off while driving down a back road. An error code read on the screen, so I called BMW. They manually reset the code, car started right up and drove home. I didnt think anything of it until a month later, Im driving 70 miles on the highway and the car shuts off again! Called BMW and drove the car directly to the dealership. They had the car for a week and couldnt replicate the issue and blamed it on the cold winter we were having even though the car is garaged. Fast-forward another 3 months.. Its spring, warm outside and car shuts down again driving on the highway. This time, almost got into an accident and since I was close to the dealership, drove right there. I refused to take the car back until they figured out the cause, and cold weather wasnt to blame. They had the car almost a full month and couldnt replicate the issue. They claim that there was a loose rear distribution box and fuel pump. Three weeks later, car is back in for check engine light. I get the car back but called corporate BMW and got a complete runaround. Three times in one year the car shuts off, COMPLETELY UNSAFE! After a month of going back and forth with a resolution specialist, BMW refuses to terminate the lease and offers a credit for money toward the lease. NOT ACCEPTABLE!! Still trying to climb the corporate ladder and find someone to speak to. What happens if the next shut off cause an accident?? They dont care, no customer service, and no regard for safety. They say you get what you pay for, well apparently not in this case.

Last year in July, I bought a BMW 116 with 5 doors for my wife. The purchasing office was Borusan Turkey - Borusan Istanbul Istinye Branch. However since that date, we visited at least 4 times same branch for same problem (now the problem appear again). Because we usually have problem with message, right tire low air pressure. Due to this message on car screen, my wife could not use properties on screen and could not use back camera while parking, which could cause an accident while parking. We bought a new car and trust to BMW but since we bought the car, we continue to go to service and could not get the proper answer and service solution up to now either from BMW Turkey nor from BMW Germany. From now on, we decide that this is a manufacturing defect so we need your help and assistance to solve the problem. THE LAST ANSWER from BMW Germany without solution!

The BMW 300 is great for everyday driving. I love driving its 6 speed manual transmission! Its super fun to drive around town as well as long distances. The hands free features are also well designed. But, even though its a German car, its awful in the snow. We were very surprised by the poor handling in snowy conditions. We would not purchase this model again because of the climate we live in. It does not handle slick roads or snow well at all. Taking this into consideration, we might look at a different model. We really only bought it for the manual transmission.

I bought my 323i in 2002 with 50,000 miles. Ive spent more on unscheduled maintenance and breakdowns in each and every year than I ever spent in the entire 17 years I owned my Honda (which racked up 240,000 virtually trouble-free miles, by the way). Now at a paltry 115,000 miles, the BMW transmission has failed and the car is a total loss due to repair cost. Is there no limit to the level of embarrassment and engineering ineptitude BMW NA will endure before they step up and address just a few of their chronic reliability issues?

Our BMW M235i coupe, was involved in an accident, another car hit it from the back, so they are responsible. The car has been sitting in the body shop for over 2 months as it is missing one piece that BMW USA does not have available. They are not giving us any estimation as of when this piece will be ready but minimum it could be another month! And in the meantime not compensation for the lease payments while we are waiting for that piece from BMW! It is unbelievable that BMW leases cars that they dont have the all the spare parts available and they expect customers to continue renting a car until its ready! Over 3 months or more... Also their customer services is appalling! They dont bother to even be nice or understanding of the situation.

My first experience owning a 2009 BMW 535i: I recently took my vehicle to BMW of Columbus to have my in-tank electric fuel pump and a sensor repaired. I spent $1,254.00 to have it repaired. I picked up my car on Sept. 14, 2012. Shortly afterward, I was traveling north on I-185 and suddenly my check engine light came on. I began losing power and it started hesitating as well. It appears to be the same initial problem I had and thought it was fixed. Here I am now dropping my car off to a closed (late Friday evening) BMW dealer for repairs. I had plans to go on a vacation and now once again I cant go anywhere. I have never had this to happen to me. Its unbelievable! You dont expect this from a BMW. I hope they can get right the second time around and according to all the articles I have read (which I should have done my homework before I purchased it), 2009 BMW 535i are having a lot of fuel issues that should have been addressed and now as the consumer, I guess I have to suffer now. I think BMW needs to do more about the 535i fuel problems. I took my car in to BMW of Columbus. They initially diagnosed my car with the in-tank electric fuel pump and a sensor. I had that repaired for $1,254.00 and I was not happy with the bill because the 535I was notorious for having awful fuel problems. Shortly after I had it fixed, my car check engine light came back on and I had a sudden loss of power. And while this was happening, I am saying to myself this cannot be happening to me again. This was the second time I took my car to BMW of Columbus and it took them several days to find the problem. From my understanding, the 535Is injectors had a recall and they were checked and removed by a BMW tech, removed, refitted, scanned and possibly replaced but I am not sure. However, BMW of Columbus tech discovered that the last fuel injector closes to firewall of engine. One of the injectors bolt, which holds the injector down, was broken off into the engine block. The tech who performed it tried to cover it up by screwing an oversize bolt over the top of the broken bolt. The recall was done on Oct. 17, 2011 at 50,408 from center ID: 23055, but I purchased the car from Roswell Mitsubishi of Atlanta, Georgia at approximately 57,000. According to Stephane **, service consultant from BMW of Columbus, he stated that he spoke to the BMW dealer service manager from center ID: 23055, which performed N54 injector check (B131410). He claimed that if they did do it, the car should have malfunctioned before now. I got a chance to look at the area where the oversize bolt was, on the engine block. It was damaged all around the engine block with chips missing around it. This is the second week I am without my car and I have not heard from BMW customer service specialist Jodi. I sent Jodi another email, asking her to please contact me and I have yet to hear anything as of Sept. 26, 2012.I made another call on July 27, 2012 to North America BMW customer relations. I was able to get in contact with Jodi (who is handling my complaint). I left message on her voicemail. Stephane ** from BMW of Columbus called and left a message on my cellphone and he wanted to know something because he had not heard anything from North America BMW. It has been over the three to five business days and I have yet to hear from Jodi. As of today (Oct. 1, 2012), I have not heard anything from my customer representative Jodi.

Purchased a 2015 BMW X5. Three weeks later it stalled on the highway. Dealership said it was a fuel pump issue would be two weeks. Vehicle has less than 600 miles on it. Problem must be across the fleet because there is zero balance in the US. This is unacceptable.

I have a 2008 Z4 convertible with an electronic roof mechanism. The problem I am encountering is that the roof retracts into a separate chamber that has not been designed to evacuate the water that accumulates when it rains. So what happens is that the roof motor sits in water and corrodes over time. The repairs are about two thousand dollars each time since it is extremely labour intensive to remove the roof and get to the motor. This is the second instance where I have run into this problem and the roof retraction has failed. BMW are aware this is a known problem with multiple failures each year however are unwilling to re-engineer and find a permanent fix to the problem.

2003 BMW 745LI - Went to open the trunk as usual, heard the click but the trunk didnt open. I noticed that there was some give and take, however the latch would not disengage and lift open. The instrument panel says trunk open. Thats because technically the trunk is unlocked but the latch will not disengage. Took car to BMW Santa Monica. They kept my car overnight and charged me $175 to tell me to go to a body shop because they were unable to open the trunk. BMW Santa Monica made the issue worse by pushing down on the trunk and totally locked the latch. Now it is solidly closed. I called the body shop BMW Santa Monica recommended and was told that its a very long process to open a BMW trunk. I contacted another body shop and was told that they have to remove the back seats to get to the trunk. I dont know where to go. I have 2 work computers, groceries (all gone bad), clothes and medicine in trunk.

I recently purchased 2012 BMW 5 series. It was 51k miles on it and this car had a very good maintenance record. I was thinking thats a very good deal to get a low mileage, well maintained and reliable car. But as for now it appears to be the worst purchase I ever made in my life. I drove it for few month (now it has 57k miles) and got transmission fail for no reason, BMW service asking for $6500 for repairs. How it could happens on that ridiculous mileage? I drove many other brands and some of them was well over 100k miles on it, and were just changing oil. So Ill probably fix it and sell right away accepting loss, I totally lost my confidence in BMW, thats garbage. Dont want to wait until engine will fail in next few thousand miles. BMW Goodwill only works for valued customers who already spend fortune for them. My point is that BMW cars is a total junk! Only can drive it within the warranty period when they will have to take care of their junk. Thanks.

On 08th of September I collected brand new BMW X1 (my dream car), sDrive16d SE N47 2.0, GU64EVC from your dealership. The car is defective and the faults are: 1. Very stiff reverse gear (due to this now I am suffering from a tennis elbow on my left hand). 2. The In car sat nav system which cost me 890.00 (low volume mainly when driving in motorways & giving wrong directions). My TomTom sat nav, which I bought for 200.00 is about 5 years old and have much more features and options than the pricy in car sat nav (if I have known this I would not buy it). 3. The driver seat is too low & most uncomfortable car I have ever driven in my whole life. Every time I take a long drive I end up having severe back pains. (I am at a point that I can’t risk my health). I have to say, I am very disappointed & have lost my trust in BMW due to the entire experience. I have been told by service department that they cant find any fault with the car and they are not going to help me. Few more issues I would like to make you aware of the car, these glitches don’t occur continuously however do happen and truly frustrating: The radio/music stop functioning unexpectedly, Unable to use the Bluetooth, Sat nav disappear from the screen, Tire pressure warning light keep on appearing. It seem as I have to check the tire pressure every two weeks. How inconvenient is this.

My BMW is an X3. It is by far the best car I have had since my last X3. I needed to drive a Cadillac and ACURA to really appreciate the BMW. It drives smoothly and with power. It has great gadgets and a wonderful sound system. After five months, it appears to be getting between 24 & 25 MPG. The seat are really comfortable and there is pretty of room in the back. I looked at a Cadillac XT4 but my golf clubs wouldn’t fit - they do in the X3. The blue paint is beautiful. I really enjoy this car and feel very safe when I drive it.

I am a Canadian citizen owner of a Quebec registered (licensed) American Z4 staying in Florida for three months until early April. Last week I misplaced one of my car keys set, so I went to the Ferman BMW in Palm Harbor FL for a replacement key. I was told and given by a representative of the parts department a document that said that it was against BMW policy to provide a replacement key for vehicles with foreign titles/registration, and suggested that I contact BMW care, which I did the following day.On Friday morning January 9th I contacted BMW customer care and explained my situation to two specialists (Ross and Kristina) and since they could not help me that someone at a higher level would contact me later in the day! NO ONE DID!! I find it disturbing that a BMW owner with proper documentations would be left stranded for days because of a policy that leaves no room to judgment and that no one at BMW Customer care, care enough to take action and use his or her judgment to resolve the situation.Updated on 01/19/2015Last week I wrote a complaint that I was trying to have a replacement key made for my Z4. That same day Kristina from BMW customer care contacted me to say that she needed more time to reach someone to resolve my problem - that since my vehicle was registered in Canada that it was against BMWs policy. I have been waiting since January 9th to have this problem resolved! I dont quite know what my next step should be! Write a letter to the head office in Germany? Thank you.

As a result, my name was signed by a Roxbury BMW dealership employee prior to submission. When I discovered the mistake and complained to the general manager, he told me the person no longer works there. This is considered fraud and unacceptable; I want justice. I am a three-time BMW 5 series owner with the same dealer. Please help me with the next step. Thank you.

I own a BMW X5 which I bought in 2011 (manufacturing year 2008) with 24k in it. The car was running good for 3 years. We changed the tires in 2013 because we were told by our BMW technicians to do so. I cant remember whether we have changed any of our cars tires within 30,000 miles. Since we are ready to go for long drive, we didnt take any chance. Cost of four tires $1400. Oil change is around $180. Just after 50,000 miles, problems started. In 2014 winter time the car had starting problems. In the morning after several try, it would start. This year in January when the temperature was very low, the car stopped one evening. I couldnt start it. It was towed to the nearest battery shop (NTB) and the technician tested the battery. It came very low and I changed the battery. Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds check engine light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the check engine light kept on coming back. My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the check engine light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didnt do. This is my first and last BMW. Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

My wife and I were driving when our car just died on the highway which is a 2011 bmw 335i coupe with 94.*** miles that she recently bought used. I called the Bmw of Portland. They said to come over and bring the car because I have warranty, they said which expires on the 30th of this Month, I was surprised but at the same time happy. We got the car in the shop, they gave us a rental. After a few days we received a phone call saying they cannot detect the issue because the battery is dead and its not original equipment. Two months prior, we replaced the battery at specialized Bmw shop, the battery was programmed and registered like it supposed to. So now bmw wants $500 for a new battery so they can test drive the car and duplicate the problem, but the funny thing is they said they charged it overnight and it fired up but died after an hour. So I told him obviously there is something draining the battery and he said nope its just the battery isnt original equipment. So I called a different bmw dealership because they refused to change the air filter and oil change while you can see that the air filter is super dirty. The main technician guy is scandalous and lazy. Spark notes car lost complete power and when I mean complete its out like nothing works at all. Prior a week before a car started to have longer cranks but it would always start. There is a recall for the positive battery cable but when I type my vin in it says I dont have a recall. I dont know what to do.

Purchased a tire/wheel protection plan (scam) for $1600. When I leased my X3. I took my vehicle into BMW in Bridgewater NJ three times for a tire that had a constant leak and was in need of replacement. Each time I was advised it only needed air. I returned my vehicle to Flemington BMW, where I initially leased it and went across the street and leased another from Flemington Lincoln. I was totally insulted when I received my Lease termination Inspection report only to find that the tire that I bought in to be repaired (right front - run flat) tread was measured to be 3/32. Apparently 1/32 below the acceptable wear and as a result was charged an $300. In addition to a $350 disposition fee for not leasing another BMW.My husband called BMW customer service and complained to Charles ** about what a rip off scam this was and that we wanted to see the tire they measured so can measure it to see this 1/32, when the rest of the tires were above their so called standards. Mr ** had no remedy for my problem and was virtually speechless. First and last BMW. Tire wheel protection with them is definitely a JOKE! Management at Flemington BMW did nothing! Lost a customer.

Bought a pre certified 2012 X5 BMW with 32,700 miles. At about 35,000 miles noted a jerky acceleration while in the 3,000-4,000 rpm range in standard or sport mode. Took to dealer and they could not get a code to fix or diagnose. Was given vehicle back to continue driving while they looked for help from a district service lead tech. During the time to wait for reply it became more violent in moderate acceleration. There are no sounds associated with this issue, just not a smooth acceleration. Once throttle is no longer calling for medium to hard response the jerking stops and all is normal. Note rpm and shifting are all normal during this jerking. Vehicle was scheduled to go back to address jerking when engine went into safe mode one week before follow up. It was diagnosed at 42,300 miles electric water pump failed. They replaced water pump (under warranty). As to the jerking issue tech was told to remove drive shaft to validate either drive shaft issue or transfer case issue. Once shaft was removed jerking stopped. I did not have any prior vibration so they determined it to be the transfer case. They replaced it with new one (under warranty) and it immediately stopped jerking during medium to hard acceleration. My concern is that with this low mileage and reading several BMW owners with similar issues that this is a major flaw that needs addressing beyond the standard warranty. I was lucky in that mine was diagnosed before the 50,000 mile original warranty expired. I have owned 3 prior BMWs from 2002-2008. I put high mileage on them at 250,000 miles plus so I know them well as to what wears out and when. None prior have had these issues so early in mileage. BMW dealer was excellent in taking care of me (Gault BMW). My concern is going forward into the 100,000 plus range with these parts already failing. BMW you have some issues to address!

I have X5 and I have problems with the car since I bought it brand new. Its been in and out of the shop for so many things gone wrong. What kind of company is this! My Honda was one of the best vehicles I had and the services were much better. Would never buy a BMW again.

I own a 1995 540i BMW (VIN # **). The current mileage is 140,000. On 5/12/10, I complained about a strong gasoline odor on start up and shut down, especially on cool/cold mornings. I reported the same problem again on 7/14/11. Alderson in Lubbock, TX said they could not determine any leak or source of odor. The odor continues. My wife has emphysema and this odor affects her breathing as well as mine. How can I get this problem fixed?