My son and I each purchased a BMW new at the dealer in Jan. 2011. His was a 3 series, mine was a 5. Today he was told he needs a new transmission for $4,800 and he is just at 40,000 miles and three months out of warranty. The dealer said they could not help since it was out of time not miles on the warranty. He never drove it hard, just drove to work and around town, still has same tires. Is there anything he can do? I have purchased five BMWs from this dealer and will not go back if they will not help.

Read a few previous posts on BMW lease buyout. I had a buyout price of 33k. Was offered 27k buyout at the end of the lease. The price was still too high compared to Market so I turned the car in, terminated the lease and paid $375 disposition fee. Now the same car is listed at 23k CPO. I approached the dealer to buy it but they refused. According to the dealer BMW and financials services are not allowing them to sell the car at the listed price 23k to me. I would have to pay 27k. The dealer is completely transparent about bmw’s poor practices. According to the dealer BMW and FS don’t want to expose this practice as all previous customers will demand a price adjustment. BMW FS is extremely aggrogrant and says it’s an issue BMW NA and dealership need to address. Dealership is willing to sell if I register at a different address. BMW NA will not respond. The brand is untrustworthy. Period.

There is something so wrong in a car that has a guarantee of 50,000 miles and at 51,000 miles starts to break. My car has 62,000 miles and I have spent about $5,000 on repairs and I need to spend another $5,000 if I want to do everything that the house recommended. My guess is that BMW is learning from Detroits old book of how to go down.

My overall experience with my BMW 4-Series Grand Coupe model: sports ride, awesome performance and sleek style. I like the navigation package because visually it is appealing and has several functionalities that are easy to use. The heated steering heats up to a comfortable setting for my hands. The heated seats, front and back, is extremely useful for my family on cold days. The seats are typical for a sports car. However, for a BMW, I expect that the seat should be more comfortable. Right now, the seats are too hard and very uncomfortable. I do not like the seats at all. In fact, I use Anne sit on a cushion in the not comfortable.

I bought a certified pre-owned 2007 X3 in 2009, which luckily means I have a warranty till 2013. When I bought it in May 2009, it had the service engine light on and dealer tells me its due service and will do it the week after. Ever since, the light keeps coming up every 2 months, and the dealer takes a week to do something. Then he tells me that they do whatever BMW tells them to do and gives it back saying that the problem has been resolved. So far, I have had at least ten such trips. The last two trips are taking much longer. The last trip took 19 days about month and half ago. I went in again on Nov 28th and it is still being looked at. The dealer has provided me a loaner car so I dont have a major hassle as a result. But it is amazing that this supposedly superior engineering company cannot figure out after so many tries why the stupid light comes on. Can any one really trust their advanced systems like iDrive and so on to actually work? Is BMW more of a superior marketing engine as opposed to a superior engineering company? The evidence suggests that they are definitely a superior marketing company.

Im a long term BMW customer that took pride and enjoyment in driving BMW products. I have purchased 4 motorcycles and 2 cars. Sadly, I had the misfortune of purchasing a 2009 BMW 1300 GT (vin # **) with 11 pages of recall repairs. I purchased the bike from BMW of Oklahoma in 2010. The bike was a demo. I have found out that the dealer had stalling problems with the bike because in 01/23/2010 (6510 km) the shop worked on testing software. At time of purchase, I was not informed that the bike had a serious problem or that BMW had issued a Recall 09V471000 on the bike - Engine stalling could result in vehicle crash dated 12/04/2009. Remedy: BMW will notify owners and repair the motorcycle free of charge. BMW did not notify me of the recall. If I had been notified of the recall, I would never have driven the bike and would have gotten in touch with BMW.On 07/29/2011 (33234 km) I took the bike to Bobs BMW because the engine was stopping: again testing software. On 06/22/2013 (65734 km), while on vacation, I took the bike to Eurosport BMW of Asheville for the same problem: same repair. I did not ride the bike in 2014. I started having same problems again this year. While on vacation, I stopped at BMW dealer of Montreal on 07/08/2015 (38493 miles). They said the problem was not software but the stepper (idle) motor and airbox. On way home, I stopped at Velocity Cycle BMW dealership. They made the same recommendation as the Montreal dealer.I have been in touch with BMWs customer service and all I keep hearing is stalling tactics: bike is out of warranty, waiting response from regional representative... Im tired of being ignored and given bad information. Its fortunate that Im a good driver and have not crashed when the engine stopped. I have taken the bike off the road and will not drive it. Will someone in BMW please take action and solve this problem.

My wife and I purchased a 2014 BMW X3 xDrive 28i in August of 2014. The car we chose was a certified preowned car, meaning it had low mileage and additional inspections/warranties applied. We purchased the car with about 7k miles on it and it was a good car for the first few years we owned it. In the last year, we needed to replace several expensive items including the oil gasket, most of which cost upwards of $1k plus. The final straw was the transmission dying. My wife was on her way home from the store when the vehicle gave her a Drive Train Malfunction warning and urged her to pull over and stop the vehicle. Once stopped, the vehicle would no longer allow itself to be shifted out of park. We managed to get it on a flatbed tow truck and then to a repair center. The repair center diagnosed a faulty transmission which baffled them as the car has less than 90k miles on it and had been maintained fully by BMW certified techs. The fact remained, however, that it was indeed the transmission that would need replaced.If we had decided to go this route, the cost would be roughly $6k and a month of time if we went with a third party repair or closer to $9k if we went with a dealership. The car at this point in its life is worth roughly $10k, so neither repair is worth it. So essentially, were left with a very heavy paperweight that we now must dispose of. Ive had low end beater variety Mazdas last twice as long as this luxury vehicle. I will not be purchasing again and will be warning anyone I can get to listen to me off of BMWs going forward.

I have truly enjoyed the 2014 BMW convertible. It is just fun to drive. I often get told how nice it is. The take off is fast and the controls on the wheel make it less distracting to answer phone or navigate the radio. The overall look is very attractive. I am very short and the seats fit me perfectly. They allow a large range of positions so it also helps my pain from a cancer removal. By the way, the truck release on the key remote drives me nuts. Its like it has a combination of buttons to hit. The car also has a very small trunk so I am not able to purchase larger items.

After driving Mercedes Benz for over 10 years, I wanted something different so I purchased a 2009 BMW X6 50i. I had this vehicle for 3 months already and my vehicle has been to the dealership thrice for major issues, fuel injection, oil leak, and now, something about the damn exhaust or whatever. I have warranty but to be having these issues and my vehicle is at 51k miles makes no sense. The techs have no idea what they are doing because they rely on diagnostic test that don’t tell you everything. I found out that the issue I’m having now was replaced previously. I contacted corporate and told them that if this vehicle is a lemon, I want a replacement vehicle or reimbursement because this makes no sense. Also, they don’t give loaners unless you purchased a vehicle from that dealership. **. I have a rental for over a week and my vehicle is still not fixed. I get a phone call from the dealership tech saying, oh we found more issues. Just fix my damn car so I can move on. I’m already looking to switch out. Don’t buy BMW products, a waste! I didn’t have this issue with Mercedes or any other company.

Disappointing policy concerning factory tires that are sold with a new vehicle. Dont get caught in this SCAM, there is no warranty, so same day you purchase your new vehicle, if tires start losing air and you find there is a puncture. Too bad, you get to purchase a new tire out of pocket. You then purchase a new tire, same brand and model and the dealer warrants the new tire for 1 year? Huh. No offer from dealership or from the national headquarters of any discount or compensation for your trouble and issue. What type of customer service is this?? This is my first BMW so starting off with a very sour taste of things to come from this experience.

I have a 2009 BMW 535i with odometer reading at 17,000 miles (28,000 km). As result of defective battery terminal cables, it led to ongoing discharge of battery. Autohaus Graser, Pressath, Germany states now I must buy a new battery, which is nonfunctional due to being inappropriately discharged by the defective battery terminal cables (recent recall). Also, the electric water pump became defective as a result of electrical problems secondary to the defective battery cables and has to be replaced. I requested reimbursement for new battery and water pump as result of faulty battery terminal cables which led to electrical problems. I am overseas in Germany with my American Spec BMW, which was purchased new in Germany in October 2008, Pentagon Car Sales.

Do not purchase a BMW X5. In 5 years, it has required 20 major repairs, thats 20 ...do the math. We are running out of parts to replace. I was recently told by BMW service that I should expect $3K to $4K a year in service cost...interesting business model...manufacture a piece of (blank), but make it look really cool and then charge customers an exorbitant amount to repair it. To be fair, I owned a 528i for 8 years before the X5 and never had a problem. Only put oil in it for 8 years - great car.X5...run away...fast.

My 2017 330e has less than 6000 miles and broke down while I was out of state on vacation. Needless to say it ruined my vacation having to spend my time dealing with BMW and leaving it in CA while I had to rent a car to get back to NV. 2 weeks in the shop and no loaner car given. BMW offers a reunite program but only 250 miles or under warranty repairs. I call BS! They want to charge me the difference in mileage for the return of my vehicle which is $250. For the amount of money I pay to have this luxury vehicle they can’t get it back to me? I had to get a rental car to get home, now I have to buy a plane ticket to go get it and drive it back? No one will help me and I can’t even get through to customer service. I will never purchase another BMW again. I’m going back to Toyota. They treat you a whole lot better.

I have a 2006 325i bought brand new and when I tried to start the car last week, it would not start. I had it towed to the Bayside BMW dealer and they told me that my steering column needed replacement and the cost would be $2000. This is crazy; there is so many problem out there with this problem and BMW need to do something about this. I bought a BMW thinking that I would not have such problem. I should have bought a Honda.

Repeated engine faults and yet the dealer couldnt care less. He promised to call me as soon as possible to get it in to fix it. Its been more than 10 days now, but no one from the agency/dealer called. What kind of service is this?

The BMW 300 is great for everyday driving. I love driving its 6 speed manual transmission! Its super fun to drive around town as well as long distances. The hands free features are also well designed. But, even though its a German car, its awful in the snow. We were very surprised by the poor handling in snowy conditions. We would not purchase this model again because of the climate we live in. It does not handle slick roads or snow well at all. Taking this into consideration, we might look at a different model. We really only bought it for the manual transmission.

I just bought a 2000 328I very beautiful car and the first day I drive the car the clutch pedal went to the floor. I checked the fluid and it was fine so I changed the clutch master cylinder and bled the system and it went back to a solid pedal. I cant select no gears when the car is running but when the car aint running I can put it in all the gears. If you know whats wrong with it please let me know what to do.

This is my first BMW and my last. While the car is fun to drive when it works, it has had such major issues (and now expenses) that it ruins the experience. Initially, the engine started to misfire. Eventually, when the car was pouring smoke out the back and would barely move, BMW replaced three injectors and a high-pressure fuel pump. After that work, the car ran fine but this was unfortunate because a check engine light came on within two weeks. I didn’t pursue it because the car was running well but should have because the warranty on the catalytic converter expired just then and it failed almost certainly due to the bad injectors (look it up). I’m now looking at a $4k bill for a single bad catalytic converter. I own a Lexus and a Honda and they give me zero trouble. I will simply stick with the Japanese brands from now on.

Have owned Chevys, Fords, Hondas, Lexus, Jeeps, but none of them compared to the Junk of a BMW. I thought Ford was the worst vehicle I have owned...until I decided to purchase The ultimate driving machine against the advice of my 5 uncles who are mechanics. Thought Why not see what these High class cars? I am now a believer that these cars are sold to wealthy people mostly who know nothing about cars other than the reputation they have amongst the wealthy. With under 100k I had a leaky valve cover gasket, which caused my ignition coils to go out and have to be replaced. After that repair the fuel pump needed replaced then following that the injectors needed replaced. Luckily for me, I bought the extended warranty and those repairs were covered. After it broke 100k miles I pulled out of my driveway and noticed a bunch of steam coming from under the hood. After further examination I found that BMW used a cheap assistance black piece of plastic literally comparable to the material a plastic straw from McDonalds is made out of. Well that cheap piece had crumbled. After repairing that problem, the check engine light came on again, from leaky valve cover again, fouling the ignition coils, again. Immediately following that repair... It has snowed and I was sitting in my car with the heater on, when a big plume of smoke came out from under the dash. I immediately shut the car off and located the problem. Hindsight I should have just let the car catch fire and burn to the ground. Turns out that there has been a slow drip coming from the cabin air filter, which dripped down behind the dash onto the heater fan, which made its way slowly down to the heater fan regulator and eventually made its way inside the regulator, which with a well engineered vehicle, should have just blown the fuse. Instead of the fuse blowing, the regulator grounded out melted the connector inside the regulator and melted the wires down to copper wire about 3 inches down the wire harness. When the repairs were finished, hooked the battery back up and started the car, went to look under the hood to check everything going out just to notice a ton of oil that was spewing out of my oil filter housing between the engine and housing. Oh yeah and heater doesnt work still. Next is the heater fan which had no sign of a short but is now fried too. For how great these cars are suppose to be, I would take it from someone who has a familiarity with working on vehicles. Buy Honda, Toyota, Acura, or Lexus. DO NOT BUY A BMW!! Unless you want to ride in a stylish unreliable Piece of Junk. It is fun to drive when it works. However being stranded on the side of the road, especially in a subfreezing climate sucks. I have had as many problems with this car than I have had with an old 1996 Honda Accord with 300k plus miles on it. Theres now only 112k on the BMW and I am driving the old Honda again. Even my 91 Honda crx with 160k miles has had fewer problems than this car. My BMW HAS even had more problems than my old 92 Ford 250 with 212k on it.If you have the money for a BMW, save yourself the headache and get a Lexus or Acura. I will never recommend a BMW to anyone. In fact I have kept 4 people at work from making the same mistake as me. When I get it fixed to drive again, I am getting rid of it. I will never own another nor do I recommend buying one, unless you like to spend thousands and thousands and thousands on repairs or you like to work on cars. The amount of money repairs and maintenance cost, a person could buy 2 cars instead of 1 BMW.

Purchased new 525i in 2001. Should have never purchased new 2009 528I. Spent too much time prior to 50K mileage warranty having BMW serviced and too much time plus money after 50K for other vehicle problems that were not covered by warranty. Called North America BMW headquarters in New Jersey. Headquarters could care less about their product and customers. Bought Porsche Cayenne 4 years ago and wondered what I ever saw in BMW. Complete night and day difference in quality of the vehicle. I will tell as many potential BMW buyers to NOT purchase a BMW. Do NOT purchase BMWs. I have been told that a significant amount of the money made by the company is from the repairs of the vehicles. Surely BMW headquarters is aware considering they are supplying the parts for all of the expected/planned repairs.

I made large principal only payments that werent even due. They charged interest on this and I have been told by several different car company finance managers including the one I bought it from that they cannot do this, its illegal. I have made many large principal only payments to other lenders such as Toyota, GMC, home loans and none have ever charged interest on this. I contacted the Attorney General of Ohio where their loans are located, the FTC, the DMV Investigations and none have helped me and I do not know where else to go and I do not want the hassle and cost of suing them.

BMW screwed me big times after returning my lease. I have received 10 weeks later a bill from BMW stating I owe them money but before my lease ran out 2 months before I went for inspection and did what they have told me to do but then I got the charge 10 weeks later when they have sold the car. $900 for 3 tires oil change $250 and etc... Just be careful when you lease a car from BMW unless you are stick around with that brand otherwise they will screw you over big times and also the dealer wont help you out after you turn it in... It is a shame.

Hi my name is Kizy **. I am a newlywed and also have a baby on the way. My problem is I bought a BMW 2011 X6 that was under warranty when I purchased it for my wife in 2013. it had a 3 year warranty or 50,000 miles on the car. My problem started on August 18 2014 when the car overheated. I took it to the BMW store in Rochester, Michigan. I was told that the coolant to the turbo needed to be replaced which was fine and I picked up my car two weeks later. On September 2, 2014, I picked up my vehicle and drove it to Costco but as I was leaving Costco, I noticed that my car left a puddle of antifreeze underneath my car, so I ended up having my car towed to the dealer again. They then said they found two leaks in the car and the tank was leaking. They said they repaired the cap. My car was in the shop for over two weeks then I had to have it towed again and it stayed there for another five days!A couple days later, my low coolant light came on so I called the dealer and spoke with the service rep, **. He told me it could be a bubble in the system from when they flushed it out. They handed me a quart of coolant and told me to put it in my car and if the light goes back on, to give them a call because they were busy. So I added a quart of coolant and then a couple days later, my light went back on and because it was a Friday they could not get me in that day so they gave me two more quarts to add to my car. I did not think anything of it so I did as he instructed and added 1 quart more so light would turn off.I went to the movies with my wife and her eyes started itching and we both started to feel sick and nauseous. I was getting upset that my pregnant wife and my future baby were in danger for inhaling coolant! The next day, I called BMW North America and spoke to a lady named Betsy. She advised me to take my car back to the dealer that day and I did. I explained to BMW North America my concerns and how important it is for me to make sure my pregnant wife is safe and healthy!! I explained to everyone at the dealership all my concerns regarding my car and my familys health.On October 24, 2014, I brought my vehicle in for service because of the coolant scent in my vehicle and my car had been burning a quart of oil almost every week. BMW Rochester found that the coolant/antifreeze return lines to the turbo were leaking into the engine and the car was returned to me on November 03, 2014. On November 05, 2014, my wife and I were out and she noticed the scent and told me they did not fix my vehicle because she could still smell it and her eyes were burning again. Her senses and her smell were stronger than mine because she was pregnant. So I called BMW North America and the dealership to explain to them whats going on. I brought my car back into the dealership for this same issue now being the fifth time and I had service reps **, and the head mechanical get into my car so they could smell the coolant I have been trying to get them to fix and also told them how my car had been losing its oil. On November 06, 2014, I brought my car back into the dealership and the head service rep, **, told me coolant was coming in because the bottom pan wasnt treated properly and he was going to make sure that his top serviceman was going to treat it this time. At this time, I was angry and I felt that BMW wasnt taking my case seriously and using my pregnant wife and I as test dummies. They would fix the one problem but not all of them and if it didnt work, they would keep telling me to come back in. I just dont feel like the dealership or BMW cared about our health or safety and they used us as test dummies.On December 12, my reduced power came on and my low coolant came on. I called BMW of Rochester. They told me not to bring my vehicle back into the dealership and refused services and told me to go to Erhard of BMW at 4065 Maple Road Bloomfield Hills to fix my problem. I was really upset that I had to drive an hour and some time to go to the dealer to have my problem fixed! The service guy ** at Erhard told me on December 19, 2014, that there was a coolant leak again coming in my Vehicle from the bottom of my turbo line and the computer needed to be reprogrammed. He also said I needed the spark plugs and intake replaced. I still havent gotten my car back. My biggest concerns are my familys health and safety. Im also concerned of the internal damage and the value of my vehicle depreciating. Im at a loss for words with BMW and the dealership and dont understand why I kept getting the runaround and still do not have my vehicle correctly repaired! The distress this has caused my wife and I has been unnecessary!

I had foolishly bought my first BMW product only 6 months ago. It is a 04 x5 4.6is. I bought it from a private seller who obviously took very good care of it since it seemed to be in great shape. Here I thought I was getting a super deal on a very well built, high costing vehicle. Wow, was I mistaken. A month after getting it, I had to replace and electrical module behind the glove box at the tune of 800.00 then, a month later, I am making a left turn and the transmission farts out and throws itself into fail safe mode. After a couple days and a 250.00 diagnostic charge at the local dealership, I had my worries confirmed.It needed: 1.New transmission at the tune of $10,000.00, it only has 148,000 km on its lifetime fluid that never needs changing! My Honda CRV has 310,000 km on it and going strong. 2. New tail light since they were melting to the point of failure, 650.00.3. New engine fan since it was only running on high mode only and sounded like a Boeing 747 at take off., 1200.00!Like I needed to be insulted, the guy at the dealership suggests that maybe the owner before worked the tranni too hard by pulling things, since it has a towing package. Wow. After many hours of surfing the web, I learned that these are all problematic issues due to lack of quality and very poor design, which BMW will not take any responsibility for.I finally had the transmission repaired for 3000.00. Have not fixed the tail light issue and have no intentions of changing the fan. I am in the process of selling it or trading it off before the rear air suspension goes bad. Never again, should have bought a Honda.

My car stopped on me going out of town on the weekend and needed a tow. I contacted BMW roadside from the number in my trunk and set up service to be towed to BMW of Manhattan and I prepaid 139.00 from my debit for the service. I called the service center at BMW of Manhattan to assure security and lockup information and was told that they could not accommodate that and they closed at 5pm. So I knew the car wouldnt arrive on time because it was a little after four when I called back roadside and made reservations for the car to be stored at the towing company until Monday morning but I had to upgrade the amount I paid from 139.00 to 169.00 because of storage time. I was told the first payment couldnt be reimbursed over the phone but that Id receive it in three to five business days. I continued out of town on the 30th through Greyhound and returned on the fifth. I kept running into the resistance of phone tag when I returned but finally got through with email correspondence. When I visited the BMW of Manhattan location I spoke about the issues and options concerning the car. The 189.00 payment for diagnostic and the issues that needed to be addressed. I was told I needed the alternator replaced and battery fixed then another diagnostic needed to be done to see what caused the recharger to stop charging and the battery to die. I explained that I had some one oil the car and wanted to know if that could be the cause because he used oil that was not suggested by my previous mechanic; it was Mobile synthetic and I wanted to make sure it hadnt shocked my system causing the car to fail (BMW 750i 2006). I also didnt want to pay for a diagnosis and fix it only to pay for another diagnosis and realize my system was shot. I feel he should have been able to give me that information the first time opposed to being charged so many times. The service area associate assured me it was not the oil but he needed to fix the car first then re-diagnose.So, I asked about the financial assistance program that I was told they didnt have. I was also told if the car was fixed and not picked up Id be charged 85 dollars a day for storage. So I asked the service adviser Denise ** did she have the information for the towing company. I wanted the car towed back to she said No. I then stated I have it in my papers I will call and have it picked up and she replied I do have it. She gestured to a folder in front of her and she said Ill call and make the arrangement and the car will be picked up Monday (This was a Saturday again and they closed at 5).Its been two weeks now since the car broke down and I have not received my reimbursement. I called BMW roadside. They cannot give any information or a telephone number to speak with someone who can explain why I dont have my 139.00 back. The woman on the phone sounded unusually uncomfortable and told me I had to send a letter to the claims department. Thats all the information she could give me; that there was no number I could call. I expressed my concerns about no contact by phone and not receiving a follow up (which she said I should have gotten). Ive googled and cannot find a number for BMW claims or reimbursement and they insist they cant help me on the phone.I called BMW of Manhattan and was greeted nasty. I wanted to know where had the car been delivered to and the woman on the phone said It was delivered to the shop where I was having it fixed (she said it wasnt there). I told her I didnt make arrangements and wheres my car. She told me to hold on and transferred me to Denise ** who said she never made the arrangements and never agreed to it. We went back and forth on the phone till I finally asked wheres the car and she said Its still in the service area. Today is 10/13/17 and the car has been there since 10/02/17.I think BMW of Manhattan is a in every area from the financial assistance to having the car fixed and also on delivery. The attitude of the managing staff Ive run into is very unethical. I feel its bad business to take my money and now I have to chase it and get spoken to rudely. There system is not put together professionally; unless theyre just common thieves. I would like my money returned and car delivered and as I write this long (hour-some) letter the email had still not generated on my phone for an update (as she called it). BMW gets no stars from me. I wish I never bought the car. (I wanted an Impala.)Oh, and when I returned to my car to retrieve stuff from my trunk. They had left food in the car that was rotting for the time it was there. The windows were rolled down and big flies were in my car. I had little groceries in the car and though it might not be their job, if you are working on it and its in your garage common courtesy and your environment should have made you throw away sour milk, juice and hamburger meat. (Im just saying.) But Im not on fb so I wont. ;) I didnt know Id need receipts at the end for this but I can furnish upon request.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

I own a 2007 BMW 530i and cant believe the problems it is giving me. I have taken it to the dealer every month since August 2011 until now. I had major problems with power steering not working, alternator pulley damaged with belt, engine overheating, left fuel level sensor cap leaking, coolant pump not working, lower radiator hose and coolant temp sensor leaking, vibrating at high speed, radiator leakage at the bottom and after radiator replacement upper radiator hose was leaking. Stranded again with internal fault in starter as per the dealers service center. Washer fluid pump leakage was found. After all the repairs since August, I ended up at the dealers with transmission malfunction indicator and was told it was due to one of the crankshaft sensors that was faulty. During the check, they also found oil filter housing gasket leaking. Owning this car has been one expensive and frustrating experience. I would not recommend this car. We pay the price for quality and not this torture. I have owned a Mazda 323,Toyota Sienna, Camry, Mercedes and Volkswagen that have lasted for more than 175,000 miles with no major issues. Owning this car has been the worst experience of my life. I contacted the corporate office for BMW and was told that they will take the complaint but no one from their office has to call us back.

I have a 2004 BWM X5 4.4, sticker price of just under $66K in 2004 dollars. In August 2014 I installed a BMW trailer hitch so I could tow my travel trailer. I ordered the wiring harness for the lights at that time. They had been on BO nationally and in Germany for months at that point. Today Im told by BMWNA customer relations that BMW will no longer be providing that part for the older X5s. Im SOL.Its past their mandatory 10 federal regulation, so if you dont like it buy a new model to tow anything with. I currently own: 1999 BMW M Coupe, 2004 BMW X5, 2005 BMW K 1200LT. Previous: 2007 BMW K1200GT, 2002 BMW K1200RS, 2009 BMW R1200GS, 1995 BMW 318, 2004 BMW 750. Do you think I will buy another one? Is this any way to treat customers? Is a 10 Year old $66K vehicle really disposable? Shame on BMW for their practices and policies. Anyone else interested in filing a class action lawsuit?

Bought A BMW 530I with CPU on the car. Drove for couple of months and felt the transmission was slipping when the car is cold. Took it to the dealer and they said they couldnt find any issues. I did that a few times and keep getting the same result. I went to another mechanic and he said that the transmission is slipping. Unfortunately, the CPU was expired and couldnt do anything. Up with class action.

I own a 2005 325CI with 51,000 miles and I have clear coat issues myself. Unfortunately, I bought the car used a few years ago. I figured I could get some assistance from the customer complaint center because the ** service manager at the local dealership basically told me ** you in a nice way. Both my conversations with management from the dealership and customer service center were futile, no assistance whatsoever. There is definitely a trend with these complaints even with cars that are garage kept. The materials that are being used here are definitely substandard. I have other cars that sit in the same driveway that are older than the BMW, and I use the same cleaning products on them that I use on the BMW and I have no issues at all. I am not asking for a freebie, but I think BMW should give some sort of assistance in these matters and take care of their customers whether they bought their cars new or used. The customer service reps and managers at the so-called Service Center are a bunch of arrogant ** that know nothing about taking care of the customer. If anyone has any info on who I can talk to other than the service center, dealership, or paint reps, please let me know. I am totally frustrated that no assistance was offered.

There are problems with the car from poor workmanship that BMW wont address that are expensive to repair. As a result I will never buy another BMW. During the years around the time my car was manufactured, BMW had a wiring problem with the backup and tail lights, but refuses to accept ownership to correct the problem.

So I leased a 2020 430 convertible in July 2019. A month later driving the car in 90° weather after two hours of driving the air-conditioning broke. Brought the car back to the dealership, they said the problem was fixed. A month later same situation. Brought it back, he said it was fixed. The following summer in 90° weather same situation after a few hours of driving air-conditioning stopped. Brought it to a different dealership, problem was fixed, it was not. Currently two weeks ago in June, driving back from the Jersey shore and 98° weather I stopped at a rest stop and left my daughter and my dog in the car. When I came back I found that the air conditioner had stopped, my daughter who has down syndrome, my dog suffered mild heatstroke. Contacted Bmw multiple times. They tell me that nothing is wrong with the car. And have yet to buy me out of my lease. So worst company ever, this car is a lemon. There’s nothing but problems with these BMWs. Do not purchase or lease then.

BMW lease assumptions program/department is a huge scam. Keep your money. They have a really good side hustle going on, here we go. So I decided to do a lease assumption. The payment on the M4 is $1015 per month. I make over $90,000 per year so I can definitely afford the car, my credit score is 759 but I don’t have any of the 4 car I had prior showing on my credit report because that was 10 years ago. They were all deleted. Now I was under the impression if you have good accounts that are paid in full zero balance whether open or close they stay on your report it. I was wrong.So with that being said I applied for the car on my own. I make $90,000, 759 Score, outstanding debt. Less than $2000. This should be no problem. I paid the $543 transfer and app fee to be declined with no logical explanation. Took them less than a minute to make that rash decision but kept $143 of the $543 so I went and got a co-signer not a person a corporation that co-signs for people. That’s the business they are in. Now BMW is telling them it’s too expensive of a car. I should get something cheaper which is beyond ridiculous. I make enough to pay for this car and the backing of a corporate and that’s still not enough, but now they kept another $143 so they have a really nice scam going on. Spend your money where it’s appreciated.

My battery needed to be replaced and to my surprise the dealer installed an Exide brand battery on 20 Feb 2013 and I was told it has 4 years Warranty. I believe that is not proper or even BMW policy to replaced BMW factory built battery with Exide brand battery. Now the battery is discharging and needed to be replaced and the dealer claim that it is out of Warranty because he only give 4 years Warranty on a new cars, and 2 years Warranty on old cars. My car is 2006 BMW 750li. I will no longer do business with (BMW Katy - Texas dealer). Please advise on how to solve this matter? or give any suggestion about an Exide brand battery service center to honors my Warranty in Houston.

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

I have a 2003 BMW X5 purchased new from BMW Mississauga. As I live in Ontario, we do have some cold days. On several occasions during December and January, the two front doors were frozen and I could only enter the car through the passenger door on the drivers side. After driving the X5 into a warm garage, I was able to open the two front doors after some 45 minutes. I took the vehicle to BMW Mississauga to have the two door locks repaired and I was presented with a bill for $1,010.00. To be charged anything for a BMW defect is in itself somewhat unfair, however, to be charged over $1,000 is almost criminal.

Bought myself a new car, very exciting right? WRONG! Not if its a BMW! I bought this car less than 30k miles, 2014. This Friday will be my 3rd time taking it to the shop in less than a month. Its still under warranty, but now Im seeing signs, as I did with my Pontiac Firebird money pit. Feels like something is wrong with the mass air flow, tranny, parking lamp malfunction, now check engine light is on. Whats next??? Idk anyone who is taking their car in every week on their day off. Contacting Carmax and my creditor to check out other options. Honda and Toyota here I come! BMW IS RUNNING A RACKET!!!

I am the third owner of an 08 BMW 535I with a bad high pressure fuel pump (recall) that has been replaced two times in the last three years. This would be the third time for replacement, but Gwinnett BMW refuses to replace it. They said it was the alternator, and OM battery that caused the problem to the high pressure fuel pump and my warranty or recall would not be honored. There is nothing wrong with my alternator or battery, they are operating properly. If there is an OM battery in the vehicle it had to be placed in the vehicle prior to my purchase. Last service was at Global Imports in Atlanta, GA.

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

BMW is the worst brand vehicle. Always needing repairs. Have spent over $100,000 in vehicles repairs. Don’t recommend anyone to purchase BMW. BMW X5 especially Mechanical, Transmission, and Engine issues.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

My new 750 Li X has been at the Bayside BMW dealer for 1 month. I have also contacted customer service at BMW USA . They havent fixed the car, the dealer lies and misrepresents the work orders. The company is run like a fraud. Also, BMW USA tell you the same lies . When I went today to pick up the car, the manager refused to test drive the auto so I could see if it worked, the staff is nasty and when I decided not to take the car until they assured me it was repaired. I got back into the loaner car, at which time, one of the staff banged on back of the car as I was backing up. That staff person then claimed that I ran into him. The police were contacted and the man who said I hit him decided to fake he was hurt. An ambulance was called and off he went to a hospital. The whole thing is one big scam to cover up that the central computer on these cars malfunction. These are expensive autos and they should not be sold in the US until someone looks into all of the complaints. You cant make this stuff up, but BMW should be held accountable for punitive damages.

I have a 2004 BMW 530i that was paid off. My daughter came home from work and parked it on the driveway and 2 hours after the trunk of the car caught on fire. The fire marshal said it was due the battery and the red wire in the trunk. I did not have comprehensive or collision insurance so the insurance company did not pay so I call BMW to let them know and I found out that there was other BMW that was in fire because the same issue. BMW took the car to evaluate the fire and then they came back and tell me the they are not responsible and offer 5k toward a certified or new BMW. I said I was not able to buy a new BMW at this point and BMW said we cannot help now. Im left without a car but I found out that BMW had a million car recall because that issue and the NBC news have other news on that issue as well but at the end nothing was done from BMW. I advise anyone with a 2004 to 2010 BMW 5 or 3 series get the car checked and file a complaint with anyone who listen thank you. At the end my car was totaled.

I bought my 2014 X1 with 3800km on it. So far 1) the front end had to be to be replaced, 2) airbag recall, 3) Idle stop stopped working, 4) smell of fuel lingers in the interior, 5) most of the vents are brittle and break, 6) hazard lights switch is broken, replaced and broke again three days later. 7) Rear hatch door unlatches when gremlins want in or out, 8) rear door latch passenger side won’t latch. A door I rarely used.9) Valve cover and gasket replaced with 89000km (55000 miles), 10) Hole in the valve cover, 11) rust coming through under the rear hatch door. Told by Georgian BMW, Service Manager, who never worked in a body shop I was told, nor his manager, This I was told was due to a alteration. Car has never been in an accident, no record of an accident is apparent. BMW Canada told me to get the dealership to take pictures of the rusted area, Georgian BMW refused. (I won’t step foot in that door ever again and make it a point to tell anyone of the troubles I have with both car and dealership.)12) Doors locked with car running, 13) side plastic plate at bottom of door pops off. Had to use $4.00 tube of silicon on a “fine piece of German Engineering”. 14) Front cowl is plastic and broke off while hitting a pothole in the cold... Did I say...plastic front cowl like in the same plastic in the toy cars my Grandchildren play within the bathtub...but obviously more resilient. 15) Intermittent wipers are stuck on one speed. Told by Georgian BMW this was due to an aftermarket windshield. Odd in the corner of the windshield it reads BMW and I had never replaced it from when I bought the car. Funny that whenever I go into a BMW Shop to repair my car, continuously try to sell me a new and improved model of crap.

At the end of my wifes lease, she had an inspection report done at the BMW dealership where she had started the lease from. They performed an inspection of the car, then to find out that after she left, BMW Financial had the car picked up and brought to another state to only then get an excessive damage bill in the mail of an extra $500.00 dollars. My wife said where did this come from, we had an inspection done at the dealership and there was no such damage done to the car, my wife then said please show me pictures of the damage; they could not produce such pictures, but to only say she is being held liable for the excessive damages, and it has been harassment from that point on.Now, they have a place called vital recovery that is threatening her if she does not pay and going into our personal accounts. This is extremely poor taste of business from such a large car dealership. They cannot produce any proof of damages but to only say that the damages are there, here is a financial company that took a vehicle that she once leased and took it into another state, and then, they said that they performed another inspection and that is where they are coming up with this extra damage. Now, how much of a trap is that. My wife told them that I then needed to be at this inspection to witness it but now look what BMW financial is trying to pull, I say they damaged the car transporting it, and are looking for my wife to pay for it, and I wont have that. All they are doing is harassing my wife everyday.

I own a 2003 BMW X5. This car is a real nightmare. Over the past two years, Ive had the following issues: overheating, driver side windows arm broken, leaking sun roof, amplifier not working, LCD display fading, leaking power steering fluid, leaking engine oil, all door handles broken, broken rear axle arms, unexpected engine shutdown, leaking break fluid. That will be the last time in my lifetime that I will ever buy anything that BMW makes!

I purchased a 2011 BMW 550i xDrive from International Autos Group. I must say I love the car and am very happy with the purchase. The issue I have is with BMWs failure to honor the contract that was signed. The contract states the CPO warranty with a deductible of Not Applicable, yet BMW is charging $50 for every service. It took weeks for BMW North America to render a decision, and I think they knew it was the wrong decision, but nevertheless they told me to pound salt. The rep was very rude during our last call. It is my understanding that International Autos Group in Milwaukee, Wisconsin ultimately denied the request to honor the contract. I caution against working with this dealership. Have had much better BMW dealership experiences elsewhere.

I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.I bought the car at Schomp. I purchased the protectant package which I paid $700 for to find out it wasn’t applied. They are refusing to refund my money even though at this point I can’t have the protectant applied because the car is so damaged. Essentially bmw doesn’t care about their customers. They just want To sell cars and once they do you better hope you don’t have any issues because they don’t stand behind their promises.

I bought a 2006 BMW 750i CPO. I bought the car with only 39000 miles on it. I have 67000 miles now. I was told the car had 6 years and 100000 miles of warranty on it. When I called about another problem with the car, was told the cars warranty had elapsed. I told them the car was warrantied until 2012. The dealer told me the car was bought in 2005 even though it is a 2006 model and that it had expired. I informed them that the sales person told me the car was warrantied until 2012 and not 2011. They will not honor any warranties. Since purchasing the car, I have been in the shop for Thermostat problem, lighting problem, fluid leak problem from transmission and coolant, steering column problem, etc. I called the dealer and National BMW and nobody will help me. The transmission now has a warning light. If I replace transmission it will cost $5k to $7K.

On 04/28/12 I purchased a 2012 528i BMW. On 07/01/13 I noticed the A/C was having trouble. The AC kept blowing high, then low, like it was wheezing! I turned it off, then back on and it was ok! The next day I did not drive my car. On 07/03/13 at approximately 6pm the AC stopped working completely. BMW service dept. was closed and the next day was 4th of July. On Friday 07/05/13, at approximately 7am, I took my car to BMW service dept. At approximately 430pm, I get a call saying a part (Blower Regulator) in the AC blew/shorted out, they could not get the part until Monday and I could keep my loaner car until Monday. On Monday 07/08/13 at approximately 230pm, I get a call saying my car was ready and I can pick it up! Note they also serviced my car. When I received my car I noticed they had the AC blowing full blast, set on Max 60 degrees, blower on Max and noisy! The outside heat was in the hundreds so I thought they had it up because the car had been sitting and they wanted it cool when I got in the car. But I notice after driving about 10 or 15 minutes and stopping at stop lights I was sweating, my forehead was burning and something was not right. The AC was not fixed properly or they put in another Faulty Blower Regulator! This was my second Bakersfield Summer driving my BMW. The heat can get as high as 110 degrees and I never had to keep my car AC set on MAX any/everything. I always kept it set on 71 to 75 degrees, with blower on medium, this was very comfortable! I am anemic and get cold very easily! Now at my normal setting I am burning up and sweating, the air blowing out of the AC does not reach me which tells me the New Blower Regulator is not working properly or they put in a used faulty one. I am riding in a $57,000.00 car and sweating like a pig! My friends and family rode with me this past weekend and were complaining they were burning up, had to keep AC on MAX which burns a lot more gas! I took my car back to BMW on 07/11/13 to have them fix it correctly. At the end of the day I get call from BMW service dept. basically saying there is nothing is wrong with my AC! The Rep and I were sitting in my car talking about the issues with the AC, the AC was MAX, the BMW service Rep is sitting there wiping sweat off his forehead looking stunned, he is trying to tell the AC inside the unit is putting out 40 degrees air (per their gauge), yet after 15 minute of talking the Car cabin is 80 degrees! He could not explain it and went to get the service dept. manager! Manager did everything the Rep did, even went to get a new 528i to show that AC is normal. My car is not Normal! I am still burning up and sweating especially at stop lights/signs, people in back seat is burning up, the air is not reaching them! The Manager keeps saying he can not fix what is not broken! The Manager refused fix the problem correctly! The Manager stated several time I cant fix what is not broken! It is obvious the New blower Regulator is faulty, its not blowing the air out enough to reach me! I just want my AC to work correctly like the day I bought this $57,000.00 Car! Put in a Brand New Blower Regulator!

Totally awesome car; had it 4 years now, only changed the oil 2x -- thats it! Zero maintenance... Awesome! My 3rd and best BMW. Drives like a dream, power is awesome, brakes are excellent, just a joy to behold. The seats are comfortable and the car is very quiet. In spite of the power being awesome, it gets great mileage. My 3rd Beemer and it wont be my last, though I will hate to trade it in.

This is the biggest bait and switch I have ever encountered. Purchased a new BMW 435i convertible. They sold me the upgraded Bluetooth so my smartphone would work on the screen and charge through the cradle built inside the console. However, they never told me the iPhone is an incompatible device. Now they wont refund my $500 nor fix the problem. They tell me to plug in the charge cord to the cigarette lighter. How dumb!

I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, the contract can not be changed because of bankruptcy. I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls werent my fault, BMW offered no help at their 800 number.This will be the last BMW I ever own. I own or have owned Mercedes, Porsche, Ford and GM. In this day and age vehicles have issues I understand that but BMW should have stepped to the plate and at least offered a loaner for a 7 hour repair. They did not...This review may not mean much or my one wallet may not mean much to them but they will not receive any more of my hard earned money....

I purchased a brand new 2007 BMW 328I in October of 2006. After 6 years of owning that car, I am completely swearing off of BMW for life. Most recently, the steering lock on the car malfunctioned. A few months back, it was an engine overheating problem that caused my engine to completely lose all power in the middle of a busy intersection. Over the years, there were countless incidences of the vehicle losing power. Put all that together with a ride that is hardly ever smooth, lots of jerkiness and delays in acceleration. I contacted BMW to complain about the most recent issue - not because the issue itself, but because of my level of dissatisfaction that a brand as reputable and as costly as BMW would present me with this many issues on a 6-year old car. It pains me to have to say goodbye to a car that is as attractive as the BMW model, but I refuse to spend my hard-earned money with a dishonorable company on a car that under-performs.

To begin, I have wanted a BMW for years but always talked myself out of one. But several months ago I traded my reliable Chevrolet in and got a BMW (2011 328i) that was a year older. I had the car for 1 week and had a problem. It was making a very loud whining sound. Turned the car off and it didnt make the noise again and no codes came up when they checked it in the shop. Following six months later, the sound is back, this time I recorded it before shutting the car off. Again, sound was gone when I restarted the car. Happened again two days later. Got it into the shop by calling every person in management whose name I could get a hold of at the dealership - it wasnt easy getting the car in! Two weeks later I get the car back - they replaced a head gasket seal (?). The car did not have the same get up and go and the steering now felt very heavy and/or stiff. I go back and they say my car is fine. I had just gotten use to the electric steering and power of the 2015 loaner I was driving. Another two weeks go by and I was telling myself that BMW was full of BS and I needed to get the car back in there for them to make it right, but I am busy and hadnt even been able to make the phone call. A few days after my thoughts of getting the car back in, a salesman text me and says the GM says hes giving cars away today, come down and they will get me that 2015. I replied and told them to be real and they had a lot of nerve contacting me considering my car still wasnt right. They immediately called me and the GM asked me to give them one more chance and he would make it my best car buying experience ever. Okay, so I end up with a 2015, 20 miles on it. Lacks the amenities of seat warmers, sun roof, satellite radio, and GPS, all of which I have always had in my cars but I figured no $ out of pocket, payment I can afford and brand new reliable car - for a single mom/student/employed woman that was a pretty sweet deal. Now, at 3,000 miles my car is giving me problems and I need to get it in the shop before I get stranded somewhere. When its cold, I can barely make it out of the driveway in the morning or hot afternoon. The best way I can describe it is it feels like its flooding out and not going anywhere - kind of like trying to run a lawn mower or motorcycle with the choke on. On top of that, the motor sounds like a cheap old jalopy vehicle. I wanted BMW because I thought they were a quality vehicle, sure to be reliable - I should have done my research. I loved that you could get in a BMW that had 85000 miles on it and they didnt have a single rattle and I loved the smoothness and comfort of the drive. I now have to admit, this was one of the stupidity decisions I have ever made! :( I need to.figure out a way to go back to the reliability of Chevrolet or Ford!

Bmwx3 2007 lost power. Engine light went on in traffic. Took to repair shop. The all 12 latch adjusters were shot, needed to be replace at 1000. Needed special tool. Once they came off, whole cam shaft was scarred and front end was falling out. Car had 75 thousand miles on it then the starter went 5000. Worth of damage not covered.

For a luxury car, this is a piece of crap. We bought a 528i, and 2 years later the thing is nothing but problems. The heater does not blow hot air unless you max the thermostat out. The fan won’t blow air unless you max the fan speed out. The vents fall apart and are not covered under warranty or extended warranty. Took it to the dealer and they said it was all normal and accused us of user error breaking the vents. No one sits in the back seat, but yet the vent broke. Total BS. Will never buy another one of these crappy cars. I have a BMW X5 as well, also crappy piece of junk. They can’t even honor their warranty or roadside service commitments. Total waste of money. Hendrick BMW in Pleasanton California is the dealership that we used and they are substandard. Never been so ignored by any car dealership. Took all day to get an update on a car they had for 3 + days, only to get all the BS answers about why they could not do any of the repairs. Just BS about normal function and blamed us for their ** falling apart.

I recently purchased a 2008 530I with light front damage. Luckily I had taken electronics in high school and 300ZXs had first EFI Computers, Digital, dashes, vibrating seats, Turbochargers, alarms, 145MPH shut offs. I bought like new wrecked cars, stripping the electronics out immediately, keeping them from the weather, giving me testing equipment and quickly made me famous around Kentucky and Indiana. When I saw the dealer bills, (Thousands) I raised my prices up a little and bought more nice wrecked cars. My 2008 BMW calls for a $950.00 positive battery terminal, in order to start from the ignition. It took me two weeks to read online about how BMW had gone crazy on parts prices and dealer ripoffs. They are crazy on parts prices now. I fixed it for 200, the dealer wants 1,500 including reprogramming the car. You must have a special tool to install into the plug for the troubleshooting device to save the programs $100.

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

To all that might take an interest in this; this is my first time posting on any consumer complaint forum. So hopefully people dont make the mistake of purchasing a 2009-2014 BMW with an N63 engine and affects five different vehicle classes. These cars are lemons with a long history of mechanical problems, and a class action lawsuit filed in 2015 for excessive oil consumption, drained batteries, and other problems affected by the oil cooled parts inside the car. Visit: ** to see full notice of the court documents, and full story. The final date for filing any paperwork to claim your vehicle under the class action was October 10th 2018. Too bad BMW has failed to properly notify owners about this, and still continue to sell these cars without advising anyone about the litigation behind them.In August 2016 I purchased a used 2012 BMW 750LI M Sport with 38,482 miles. The car was sold to me by a private dealership in Los Angeles, and was a one owner lease return that originated from BMW of Santa Monica, CA. The car had a clear title, and free of defects, and I paid 42K out the door price with tax & extended warranty to protect me through 100K miles for any possible mechanical issues that could arise with the car. Since that time Ive had nothing but problems since I bought it that started with minor things like ignition coils, spark plugs, and check engine lights. Excessive oil consumption was noticed immediately the first year I owned it, and constantly had to top off the oil. Ive meticulously maintained the car since Ive had it and always taken to a certified BMW mechanic. The BMW service centers I dont trust as far as I can throw them, and use a preferred & HONEST BMW mechanic.In July 2018 I took my car into the shop to diagnose several issues going on with the car which now has 92K miles. I wanted to have my mechanic check everything including doing a brake fluid flush, and oil change prior to making another drive into Southern California from Nevada where I currently live. After inspection my mechanic mentioned that the motor was falling apart; The car had leaking turbo hoses, upper oil pan gasket leak, bad steering pump, excessive oil consumption problems, and the engine valve stem seals were shot and explained why smoke would come out of the tailpipe during cold starting, and lastly an electric short underneath the drivers seat that scorched the material underneath and could have caught fire at some point had it continued. In all I was facing $15,000 dollars to complete all repairs.We contacted my extended warranty company who handled the situation great. Due to the extent of the engine problems they sent out an adjuster to verify everything and audited my service records to ensure the car had been properly maintained, and also had video scope photos taken inside the engine of oil cooled timing chain to verify there was no engine deposits or oil gunk build up. It was clean as a whistle, and they indicated since the repairs exceeded the value of new engine they authorized a complete engine replacement in addition to fixing the electrical problems with my seat. The engine was ordered through a BMW dealership in Las Vegas NV in August, and now here we are in November 2018 and still no sign of the engine or status on when we can expect to receive it. Since July Ive had a loaner, and paid out of pocket for extensive rental fees, paying for an auto loan on a car that I cant even drive with still $24K left on it, and have had to register the vehicle as non-operable with the state DMV.After repeated attempts to get a status on the engine by myself personally and my mechanic to get a status on the replacement engine; we still have no information, and appears to be no end in sight. The only reasoning behind the delay of the engine is that they cant find anyone to make a drive camshaft on this motor. The third party company that used to make this part went out of business and they have no alternative currently. Sounded like complete B.S. to me, and I called them on it stating that it sounded like an excuse. At this point Im extremely pissed off, and decided to email BMW Group Germany to ask them if they really cared about their customers. I found the CEO & other executive level members of BMW email addresses including their press secretary. I emailed them and demanded a response to this nonsense with the engine replacement.A couple days later I received a voicemail from a Craig ** @ BMW North America customer care stating that he was calling because I was interested in a RE-PURCHASE of the vehicle. I had missed the call because I was on a business trip. I had no clue what a re-purchase entailed or what the qualifications were, but it was something that THEY suggested. I called back the very next morning which was on a Friday, and he didnt answer so left a message to call me back as soon as possible to discuss what hed mentioned on my voicemail. He waited three days to call me back and returned my call on October 10th 2018. We discussed the re-purchase over the phone which entailed buy back 100% of the vehicle financing, maintenance, and oil used for the car that I had to top off constantly. I loved that option and expressed my interest to get me out of this situation. He said that unfortunately the deadline had passed to have my paperwork submitted under the class action settlement... I said What settlement? I had no clue what he meant. He then said yeah youre calling about the class action lawsuit right? I told him that nobody had ever notified me at any point by mail, phone, or email about a class action lawsuit. Confused he said that well the deadline is October 10th is the deadline to have your request submitted for compensation under the class action. I told Craig that You know today is October 10th right?; He confirmed this and said that there was nothing he could do to consider me for the class action since it was past the deadline as of that day, and apologized for the inconvenience.So I contact BMW - Germany, they contact Craig ** @ BMW North America to ask me about a re-purchase, and then only to tell me that Im past the deadline and theres nothing he could do. WTF? How does this make any sense? Why am I now just finding out about this class action lawsuit?? I became more irate and phoned the BMW dealership that we ordered my new engine from, and demanded to talk to a service manager or parts department manager. I told them on the phone that during this whole time my car has been in the shop, and wed been asking for a status on the engine, or alternatives to put me into another car. I asked them directly if they knew about this class action lawsuit pertaining to my engine? When I cornered them they paused on the phone & said... Yes we knew about it. I said then, Why did you not say anything about it this whole time?? Why was this kept a secret or not disclosed? The person at BMW stated that they were instructed by higher ups not to say anything about it to owners because it was in litigation, and the car owners would be notified at the appropriate time. They continued the same story about the drive camshaft holding up the production of these replacement motors, and that there was roughly 185 of these engines on back order in the entire country. WOW... talk about a cover up right? I hung up the phone on him, and proceeded to email BMW Group Germany again explaining what I just found out, and that dealerships are hiding this information from people to minimize their exposure & loss due to the class action.The very next day after I sent that 2nd email I got a call from Craig ** @ BMW North America again stating that theyd be willing to review my case again as a re-purchase option. I proceeded to email Craig my entire file from the shop that we gave my extended warranty company, and all associated service records. Craig said hed send it out to his field team to be reviewed and a determination would be emailed to me once they made their decision on the matter. After waiting a week I emailed Craig to get a status on the re-purchase decision. He contacted me saying that BMW North America had reviewed my case and have declined to approve my re-purchase request. He would not give any reason as to WHY they were rejecting it, and would not tell me who this field team was. He said he was not able to name the individuals or dealerships that make the decision for their Protection. Protection from what??They also noted on the rejection letter that their last record of service/maintenance records was in February of 2017 which was not true. I had my car serviced at my own BMW certified mechanic, and provided records for that work done, but BMW refused to acknowledge that in their letter to me. So now here are the facts.BMW continues to sell these vehicles and dealerships are intentionally not advising people that there is litigation behind them starting in 2015 when the class action was filed. BMW offered an N63 Customer Care Package at one point to put a band aid on the problem; not calling it a recall, but just making the cars last long enough to make it out of their factory warranties leaving them not liable past that point. BMW has not provided any information or status on when new engines that are paid for out of pocket or by warranty are due to be received. Stating a drive camshaft issue is preventing delivery of these engines with no end in sight.As a consumer I AM SCREWED. No car for almost 6 months, and no money to buy a new one or sell this one to get out of my current loan so I can buy something else. Without delivery of this motor my car is worthless, and no options. BMW Group Germany and BMW North America have zero control of this situation, and dealerships refusing to help take ownership of these problems. This is consumer fraud at its finest, and deliberate false statements, misinformation, are being fed to the public about these N63 motors. The 2009-2014 N63 motors are an aging group entering into high mileage and engines are crapping out with less than 100K miles on them.This is snake oil folks, and BMW knows it. The class action settlement proves the excessive oil consumption problems, and now these same engines are failing with the valve stem seals resulting in repair costs that exceed a new engine cost. They have not done their best to advise the public of this and Im sure theres hundreds of people that might be able to relate to my story.If you have purchased one of these vehicles recently from a dealer, or have extensive repairs resulting in the requirement of a new engine that BMW is not delivering on please email me immediately so we can talk. Right now I know three other people in the Las Vegas area that are affected by this. We need others in the country to step forward & share your story and put a stop to this. BMW & Car Dealerships have screwed the public long enough, and now they need to take ownership of a crappy mass produced product theyve put out into the market. Even if you buy an extended warranty youre still not safe; BMW does not have an answer for this, and if you need an engine replacement youll be waiting until next year.The biggest issue here is that BMW knows that their warranties are nowhere even close to sufficient with the well known documented issues behind these cars. They continue to sell these vehicles used and keep the information hidden from consumers. This is fraud! Look at the new class action filed this November 18. BMW has been defrauding its customers for years on these faulty motors, and continue to get rich. Someone needs to put a stop to this asap. The evidence is there, and plenty of public record & consumer complaints... how are these guys still in business?? If youve been taken advantage of please do the following: File a complaint with your State Attorney Generals office - Contact your local news media - Theres three of us here in Las Vegas affected by this and wed be happy to give a statement & tell our story. If we dont make enough noise this will never stop!

I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June, the computer told me) and oil change and to fix the tire air sensor. After the oil change was completed and supposedly the air tire sensor was fixed, I was told to call the service rep if I had any more issues. Well within a few minutes of leaving the dealer, the light flashed on and off and has been doing this ever since. Well I took it in today for another schedule service apt. - rear brakes (the computer told me too) - and to again check out the tire air sensor. I was told this would take one or two hours, so I waited (I was told they were out of loaners). (Note: work is over an hour away and home is 1/2 hour away). After over 3 hours, I got the car back and was told that I would have to come back yet again to fix this complicated tire air sensor - a couple of days will be needed to troubleshoot this issue, which I dont really care that much about. Air sensors are problematic on a lot of cars. I got in my car and the car said service check (computer) in two thousand miles (about maybe 6 weeks for me). So back at the dealer soon.Well I regret buying a BMW. It is an excellent ride. I didnt realize I would be spending so much time at the dealer for service for a late model car with relatively low mileage. So not worth it unless you live within a few minutes of the dealer. And yes the dealer will give me a ride anywhere! I work for myself, so every hour I am sitting in the dealer is an hour I am not getting paid for. I wish BMW would take some consideration for our time and realize not all of us have time to visit the BMW service dept. every month. I hope to get rid of this vehicle soon. So now I have to bring the car back for the third time - for the same issue. Oh well thats what I get for buying a BMW.

I will never buy a BMW again. Overpriced and the quality is not present anywhere. Difficult to upkeep and customer service is nearly nonexistent at dealership AND corporate level. I bought a 320i and was so excited to run around with the BMW logo - until realized the logo was ALL I was getting. The car is subpar to my old Geo Metro from the 90s I had as a kid. NOT EXAGGERATING. As the first owner and the car is ONLY A YEAR OLD, it shouldnt have all the problems its been having. I had to buy new tires (yes, that quickly) because they come with run flats which go bald quickly. To boot, I couldnt have my usual family friend replace them because I needed some special BMW tire bolt remover to get them off. Took forever to get this bolt remover because it didnt come with the car and I ended up missing a weekend trip because I felt unsafe driving on bald tires.Engine stalls sometimes when first starting car in the a.m., door lock mechanism has broken a few times, and most of all: The car terrifies me on curvy roads on the freeway (cant have full control of the steering wheel during high speed curves on the freeway). I am terrified Im going to die in this car - Ive gone back to the dealer multiple times to tell them the steering wheel sticks on high speed turns and they only tell me they cant find the problem - because they arent looking for it!!! They just want my money and care less about fixing this car under the warranty. And I cant afford to get another car while saddled with this one or ruin my credit by dumping it because Im trying to buy a house. So I just avoid going far in this car or rent vehicles when I need to drive long distance. Ridiculous.But wait! Theres more! Every time I go make a payment online, the website is down or Im being asked to authenticate my same device I always use. Beyond annoying. I have to call customer service to pay, which is always a 20 min wait because their site never works. So EVERYONE is calling in and I go thru that EVERY MONTH just to pay my hard earned money for a car Im scared to drive! It has been a complete nightmare owning this car and BMW doesnt care. I have told my family if I die on any curvy roads to have the steering issue looked into and sue the daylights out of them. DO NOT BUY A BMW!

My complaint is in regards to how BMW handled a known issue with their Footwell Module 3 (ie FRM component). I recently purchased a used 2010 335i. While out Christmas shopping the car would not start. We had AAA tow it to one of their repair facilities. Their diagnosis determined the starter had died. After installation of the new starter, the repair shop was unable to get the windows back up. Upon further diagnosis they suspected an issue with the FRM module (which controls things like blinkers, wipers, automatic windows, etc). We then had the car towed to a local BMW dealership who confirmed the FRM was bad. Apparently, simply reconnecting the car battery which AAA had disconnected to do the starter replacement caused something in the FRM to get fried.My issue with this situation is that both AAA and the BMW dealer were aware of an issue with the FRM module in this model year BMW. BMW itself was also aware of the issue and offered a 10yr 150k mile limited warranty on a replacement. While my car is well below the mileage limit, it was just past the year limit and so BMW would not do anything to help with the cost of a new FRM. With parts and labor the new part was $1200.With other car brands Ive had, when there is a KNOWN issue with a part, the car company issues a recall and fixes the issue at no cost to the owner. This is what BMW should have done with this FRM issue. It was a known issue to the company (caused by something other than normal wear and tear like with my starter) and should have been replaced for me -- if not for free, at least with some kind of discount.

Driving on major road and car suddenly dies with warning that drive train malfunctioned. Car would not restart blocked a lane of traffic, feared being hit from behind since on major roadway. Car had to be towed cannot put in neutral to pull off roadway. Thank goodness police office was able to park behind and flashlights until tow truck arrived. Disappointed in 2014 BMW 328i.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

Its not my car, I drive a 1998 Honda prelude ** 250,000 miles, still runs like a champ. I brought the car in because it was running rough. Its a 2008 328i certified. Worst mistake EVER. This car has 72000 miles on it and the car basically imploded on us. I read some place that ever since a certain group of people started buying into the brand, it has been watered down. That could be true. So I leave it with ** (service Advisor) Vista Motor Company 4401 West Sample Road Coconut Creek, FL 33073. I get a call from ** later on that day Its the solenoids & the oil Gasket. Two days later I get another call Your cars fixed. 1207 dollars please. My wife takes the car the following morning to Miami to see Oprah. I get a call from her The cars doing that dance again. Its twerking Linda? Yes baby. So I take it Back to BMW 48 hours later. Hey **, the car its not only twerking but it now whistles while it twerks. I get a call from ** later on that day, Its the valve cover, it needs to be replaced. How much, **? A 1000 $ more. My reaction, WOW. But we will credit the account 500$ because, we were at that area of the engine, so we should have caught it. Thanks BMW, I gave you my car, you fixed what you wanted, not the problem it was in for. Then you hit me over the head & steal my 1205 dollars. Youre the best bandits I ever came across. Again thank you B.roken M.ay W.ork OF COCONUT CREEK. :^(...

I wrote my first review a week ago telling you guys how my 2009 BMW x6, with 39,000 miles on it, stopped one day on the road and lost the power while the engine light was on. The estimate to fix the problem was $3,000, plus tax. I called BMW North America asking them for help, but they left me with nothing. After waiting for any of their response for the whole week, I just found out that they will not cover it because I bought this car one year ago! How is that possible??? The car has only 39,000 miles on it, and my warranty expired two months ago!!!I cannot believe how a big prestigious company treats their customers. Looks like its not worth to pay so much money for the cars that have so many major problems!!! I have a very bad experience with BMW, and Im very disappointed with how BMW treats their customers. Can someone please help me? Does anyone know the contact info to the main office in Germany??? What can I do now??? I feel that this is so not fair that I have to pay already big money for the car that has such a low mileage when its warranty expired only two months ago, when originally, the manufacturers warranty is up to $50,000. Very, very sad and disappointed...

Driving along and all of the sudden a fan came on with a loud blowing sound. I parked my car and planned to take it to the shop the next day. I checked the coolant, it was a little low so I added. The next while on the way to the shop, still loud blowing, the engine overheat warning came on. I pulled over and towed to the shop. As soon as they hear the fan come on, they said immediately, the water pump failed - We get about 4 or 5 a week on this car. As a result, I have to replace a water pump, and cracked radiator, $2,000. I check the internet and found many, many of the same complaints. I read that there was a recall for the X5s with the V8 engine. I imagine the design is the same and therefore the recall should include the V6 engine as well.

BMW M6 - Seems the SMG trans. has had many problems from 2006 onward. But BMW not fixing the problems and its $5000 for pump and labor. Its crazy. No after-market warranty will cover it. Or BMW fix it. Very sad. :(

Bmw x5 bought new for over $90,000. It has only done 78,000 miles and the car just died whilst I driving on the motorway. I had it taken to BMW SPIRE in London. 2 days later they emailed me saying I have to pay them 16,000 ($20,000) to repair it because the timing chain had gone. I had the car serviced by them one week before and they said nothing about it. No warnings. Nothing. It has a full service history with BMW SPIRE. The Bmw cars are not fit for purpose.

Low temp [ - 8 f] caused false warning of flat tire and blocking of screen info. My previous 528 2006 did this. Is this the winter pkg?

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

I own a 1995 540i BMW (VIN # **). The current mileage is 140,000. On 5/12/10, I complained about a strong gasoline odor on start up and shut down, especially on cool/cold mornings. I reported the same problem again on 7/14/11. Alderson in Lubbock, TX said they could not determine any leak or source of odor. The odor continues. My wife has emphysema and this odor affects her breathing as well as mine. How can I get this problem fixed?

The paint on the roof is fading & the rubber seal around my back window is chipping and cracking on my 2005 530i. I have gone to the BMW dealer & was told it was normal wear & tear. I have a 1999 Acura & the paint is not fading nor have any of the seals cracked on the windows. It is a shame you pay all this money for a BMW and the body of the car does not hold up. I have also gone to several body shops & been told the roof must be painted & window seal replaced. I am now forced to pay to have my roof painted and seal replaced on the back window.

I own a BMW X5 which I bought in 2011 (manufacturing year 2008) with 24k in it. The car was running good for 3 years. We changed the tires in 2013 because we were told by our BMW technicians to do so. I cant remember whether we have changed any of our cars tires within 30,000 miles. Since we are ready to go for long drive, we didnt take any chance. Cost of four tires $1400. Oil change is around $180. Just after 50,000 miles, problems started. In 2014 winter time the car had starting problems. In the morning after several try, it would start. This year in January when the temperature was very low, the car stopped one evening. I couldnt start it. It was towed to the nearest battery shop (NTB) and the technician tested the battery. It came very low and I changed the battery. Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds check engine light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the check engine light kept on coming back. My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the check engine light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didnt do. This is my first and last BMW. Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

This vehicle really is the ultimate driving machine for its segment. What it lacks in luxury it more than makes up for in performance. I only gave it 4/5 stars because I favor comfort over performance of which BMW prioritizes oppositionelle of me. Only complaint is that AppleCarPlay is subscription only as of today. Hyundai includes it standard.....not a good look.

I am leasing a 2017 BMW 330i BMW. I really like my BMW car. On Sunday July the 30th my daughter and her daughter three month old baby girl were in the back seat in my BMW. My daughter ask if I would stop her Wendys at 3041 Headland Dr. When my daughter got out of the car to go into Wendys her daughter was asleep. I was sitting in the first seat on my phone. After about two minutes later I heard my granddaughter crying. I opened my door to get out and to get in the back seat with my three month old granddaughter. I shut the drivers door and went to open the back door and it was locked and went back to open the drivers door which I had just got out of and it was locked also. I checked all doors and they were all locked. I was devastated. My three month granddaughter was lock in the car and crying. I could not understand this at all because my keys to the car was still in the car and the car was still running. I was so upset, I ran into Wendys to tell my daughter and to ask for help. All this time my three month old granddaughter was in the car still crying really bad. My daughter and about six other people ran out of Wendys to my car to help. Because all doors were locked a young lady had to break the back window on the BMW for us to get the door open to get my granddaughter. We got my granddaughter out ok but she did have broken glass all over her from the young lady breaking the window. Your BMW Lover.

Two weeks ago we had great pleasure in taking BMW Arden to the small claims court. My daughters 18 month old BMW had a faulty wishbone arm. It should have been repaired under warranty but she had to pay the insurance excess of £395. We had a small win as BMW had to pay it back. I know it wasnt much but at the end of the day it was the principle.Here is how it began: BMW Series 1. On 17 September 2017 my daughter Sam stopped at traffic lights to turn right into the Esso garage. When the lights changed, she moved slowly away, at this point the wishbone arm snapped causing her to catch the car in front. A passing mechanic who has his own garage examined the car and said it had issues. The only marks on her car was a small dent and scratch as the photos show. We sent photos to an online mechanic, he said that slight knock would not have caused the wishbone arm to snap.Her insurance company transported the car to their garage in Ashford. A couple of days later BMW asked Sam if they could take it to BMW Arden to undergo repairs as it was still under warranty. When she collected her car a month later, she was shocked when she had to pay her insurance excess of £395.00, she’d been told it was being repaired under warranty.It is apparent that at no time Ageas the insurance company inspected the vehicle. A letter dated 6th March 2018 states “I have reviewed our Audatex report from Arden Maidstone repairers who have not advised in their comments on the engineers report that the drive shaft snapped due to wear and tear or due to being faulty. Had they seen the car then they would have known it was the wishbone arm and not the driveshaft. They also wouldn’t have had to ask BMW what caused it to snap!We wrote and complained to BMW Arden, BMW Customer Services and the Ombudsman. They all said the insurance company carried out the repair so you have to pay. Her authorized repair company in Ashford did not do the repair, BMW Arden did and then invoiced the insurance company for £4550,09. Our mechanic said the cost should have been no more than £500. A solicitor advised me the onus of responsibility lay with Arden BMW, she said the insurance company was just doing their job.On July 6th, 2018 I wrote a final letter to Gary ** the assistant service manager at BMW Arden, His last email said, “The possible cause of the broken wishbone arm was wear and tear.” At the time my daughter’s car was 18 months old with under 7000 on the clock, so how could it have been wear and tear? We believe it had a faulty wishbone arm from new or it was in an accident when it was delivered to Arden Maidstone.

Less than a month ago I made a terrible decision of switching from Toyota to BMW. I was surprised to find that my new car is causing serious BACK issues on my body. I called BMW to request a car return or exchange they said no. Now I have a super expensive car that I can’t drive because if I keep driving it will cause serious back pain to develop on my body. I believe all sports models that have the seat low cause lower back issues. Shout me an email if anyone is experiencing similar issues with BMW.

BMW Serpa, in Newmarket, Ontario, Canada - has the most unprofessional service provider that are more oriented towards how much money they can get out of your pocket (Consumer) before they decide if they will provide you with WHAT GRADE of Service or if they will decide to provide you with a Car for your use while your BMW is in service. BMW Serpa has gone from being low class BMW service Center to the being Most Unprofessional and most horrible place to take your BMW for service or less even to buy your next BMW. They will wipe your feet if you are trying to Buy Your Next BMW, but the minute the funds have exchanged hands, you are in the Doom Land - They do not know you any more. Now only money will talk - if you spend more money at their service desk, then you will get a LOANER CAR - if your work is under the Warranty, then you will be told sorry we do not have any LOANER at this point but we will try our best to get you one very soon. WELL, THE SOON WILL NEVER COME!!!!!!!I bought my BMW X5 from BMW Serpa in Newmarket, Ontario and soon after the driving became kind of rough engine sound and driving experience. Well I called BMW Serpa and was asked to come-on in for service. Well I took my X5 in for service and filed the report with the Service of Engine running rough that was covered under the WARRANTY. First I was asked to pay $158 for Diagnostic check, which I did and asked for a Loaner Car - But was told they had none available at this point (DAY #1).After 2 days and ME Calling them to get update on my BMW, I was told that the Spark Plugs need to reset and they are good and X% running fine now. I picked up the BMW and drove home that late Evening (Day #3) - Well I do not what the hell BMW Serpa did, but the car did not run smooth and was giving the same engine trouble as before. The next morning (DAY # 4) I took my car back to BMW Serpa and filed the same complaint and report of Engine Running Rough, Still giving NO LOANER CAR. Next day (DAY # 5) I did not receive any call from BMW SERPA. (DAY # 6) I called BMW Serpa and request for the service department and was given the Voice Mail and so left a message for them to call me. Well No Calls were received. NOW I AM WITHOUT A CAR for 4 Days. Finally I went to BMW SERPA and spoke to the Owner of the events that took place and Unprofessional Approach of the Service Department of his BMW SERPA.Well, during my visit to BMW Serpa, the service agent said he was going to call me today and that my BMW X5 had some Engine problem and they need to order various engine parts to get them changed that will be done in 4 -5 days. They still did not have any Loaner car for me. WOW! By gods Grace I was called by the service agent and said to come and pick up the LOANER CAR the Next day (DAY # 7).Well the 5 days that was told for repair of my BMW X5 by BMW Serpa was really 14 days. And NO SIR, I did not get any update calls as stated by BMW CANADA (Service Promise to Customers). It was me who was calling BMW SERPA at all time to get update on my car. Well finally after had received NO CALLS from BMW Serpa for 4 days, I called them on Friday Early Afternoon and was told, OH! The papers just came from the service desk, and that they were about to call me as my BMW X5 was ready, but as they were putting the paperwork together, they will call me in few minutes. The few minutes really was few hours. I received call back from BMW SERPA at 17:30 hours and was asked to pick my BMW and it was all tested and ready to go. Well I picked my BMW next day and drove home.Well, the BMW X5 started with same engine trouble within 24 hours of bringing it home from BMW Serpa after having it repaired and tested by the BMW SERPA Service Department. I called the Service Department on Tuesday (DAY # 18) and was attended by Female Service Agent and said she will ask the other Service agent working with me to call me in One Hour. WELL, NO Sir! No calls were received and Next day I called back in the Morning and was asked for Voice Box. I refused and asked to be put on hold until the Service Agent was free to speak to me. After 18 minutes on Hold, he answered and took down my complaint and asked me to drive the BMW back to BMW SERPA, which I refused as it was not safe and asked to arrange Tow to bring the car to Service at BMW SERPA. At 12:16 hours the Tow truck arrived and I went with the Tow truck to BMW SERPA. On arrival, I spoke to the agent at the service desk and was told that I should wait for the service agent who was dealing with me and was on lunch at this point. Also instead to asking me to wait in the waiting area, was told to go for lunch and come back. Well I decided to just wait there as the time was 12:30 hours and I was told the agent will be back at 13:00 hours.At 13:25 hours I went back to the service agent and asked when the other agent was expected back from lunch and was told very soon. So after 30 minute later than what I was told, the agent arrived and at 13:47 hours he came to me and asked for my BMW KEY. At 14:25 hours he came back and said the fuel in the car was only good for 6 KM before empty, I said that was not true and took him to the car and after starting the car, showed him that the car showed still good for another 68KM before reserve (He was trying to put the engine trouble on lack of fuel in the car). Well at 14:38, the agent drove the car to the service line and spoke to the BMW service supervisor to look into the X5 and get it diagnostic tested. Again I was told in few minutes it will be all done and ready to go. This was at 14:55 hours. Finally at 15:45 hours I again approached the service desk and asked for any update was told, OH! I was about to come to you, the problem was in the spark plugs, and as they do not have all the required plugs the car will be ready the next day by late morning.NEXT DAY NOW - I waited for a call from BMW SERPA - But No calls - so as always I called them and again left a Message for them to call me back. No Call back and neither I have any transport at this point. So I called them back and again I demanded to be put on hold, until the service agent was ready to speak to me, In 7 minutes I was speaking to my service agent, who said - he had no idea what was going on, but will find out and get back to me in 10 minutes. Well this time he did call in 10 mins and told me now the spark plugs were okay, but the problem was still existing and that the team was working on the electrical system now, so I said it was all covered under the Warranty and he said YES it was and so I asked for a LOANER CAR and he said they had NO LOANER CAR and he cannot be sure as to when he will have a loaner for me. Also he was unsure as to how long it will take for my BMW X5 to be ready or what was going on.I was once again, left hanging with No CAR, No proper information, No Details on how long the fix will take and neither any words of professional courtesy of what will happen to all my work meetings and my transportation. I had changed from AUTOHAUS BMW to BMW SERPA about 8 months back after 9 years of being a BMW AUTOHAUS customer (Happy One), as the BMW SERPA was closer to my house. But I do regret going to BMW SERPA and am most disappointed in the level of service provided by this BMW SERPA in Newmarket, Ontario, CANADA. Be Smart and stay away from BMW SERPA. Unless you like giving away your money with NO Accountability at all with this service provider, BMW SERPA. Best to go to other BMW Dealer! BMW SERPA = UNPROFESSIONAL.

I placed a new vehicle order for a BMW X5 in September 2014, at BMW Monrovia, CA. BMW North America (NA) changed the delivery date several times. I had no confidence in them but my sales guy kept telling me different stories why they had to put off the delivery. I finally got my vehicle in November 2014. BMW NA then said they would give me a goodwill check ($1,028) for late delivery.I started to have a nightmare for this check. After two months I did not see the check, I went to ask my sale guy at the dealership. He later told me BMW NA sent a $500 check to my previous address. (My sales guy made a mistake by giving BMW NA that address as I had not lived there for two years). He said he had contacted BMW NA several times to ask for the check. It appears no one there was taking care of this matter.After hard pursuit, I finally had my check delivered to me in May 2015. That is six months later after they made their promise. I had to chase after my sales guy who was lazy by not advising me timely what was going on with this matter. The experience was horrible. There was no such thing called customer service with BMW NA. It is shame you have to keep chasing after them closely for more than six months to do their work. It is a shame with BMW NA.

I have had a terrible experience with this 7 series. This car jerks at times giving me a Drive Train Malfunction and the car becomes extremely unstable. This has happened 2 - 3 times already since I bought this car. Service Center (BMW Murray Motors - Denver) says Fuel Injectors are bad and so this issue. They replace Fuel injectors and the problem comes back after 2 months. Extremely dissatisfied and angry. I am paying too much money every month and have no peace of mind. In addition to this issue I have had other issues as well. My first impression Car: Terrible Car. Please do not buy BMW!!!

A tech has been promised to come out to the dealership to try and find out why the MPG are so bad on a 2010. They e-mail me from headquarters between such and such day; they either dont call and let me know they are not coming, or I go and get a loaner and they come for ten minutes and then leave. This is actually the third time I have tried to have the car looked at. I cant just drop everything the night before and go and get the loaner and leave my car.Some of us do have other things to do in our lives. Communication between the dealer and the customer care of BMW is awful. You would think they would let you know the exact day and then have a loaner for you, not so. The dealer is also frustrated. Their follow-up service is the worst ever of any car I have owned, and that has been quite a few over the years.I paid over 4000 dollars extra for the car to get good gas mileage and have asked every time when I bring it for service to check it, and nothing changes.

Friends and family I wanted to share my recent experience with BMW to forewarn any of you who might be considering purchasing a vehicle with them. Although this post is long, I please urge you to read through and leave comments and share to strengthen my case against BMW. I own 2010 535I GT. Summary of my experience: I had initially gone to BMW to repair a faulty water pump, where they should have also discovered the other issues they later diagnosed during their 27-point inspection. These issues were overlooked and I had to bring my car back to get re-diagnosed, where they estimated $5,700 in repairs. After the repairs were done, a new problem arose, and funny enough, the new problem is the result of them fixing the initial issue, which they still have the nerve to charge me to fix. Read the full story below:I first noticed an issue with my car 2 months ago when my engine started overheating on the freeway. As a result I towed my car to McKenna BMW in Norwalk, CA where I paid close to $800 to repair a faulty water pump. Close to two weeks later I found another issue. This time the problem was the headliner on the sunroof. I brought my car to BMW of Ontario where a full inspection was done. The diagnosis: replace the headliner and repair leaks in valve cover gasket and oil filter housing. Total cost estimate for repairs: $5,700. After making a fuss, they agreed to a 25% discount and since I had guests coming in from out of country, I okayed the repairs.After that I started checking reviews online. I noticed that quite a few people had complaints about headliner malfunction. One was at 14,000 miles. Had I been using my sunroof, I would have probably discovered this problem sooner and would have been a part of warranty. I do think it is a faulty part and manufacturing defect. After I picked up my car, I got on the freeway and heard noise from the roof again. Stopped by home real quick to pick something up. As soon as I turned off the engine, there was a big squeaking noise coming from the engine. Took the car back and had a test drive with the service manager on duty, and he concurred with the two noise issues and promised to fix them. A week later the service advisor contacted me saying the noise from the roof was fixed. However the squeaking noise was a result of repairing the gaskets. Explanation was that when there was a leak in gasket, the air had an escape route.After replacing the gaskets, the air had nowhere to escape, thus making the noise. To eliminate the noise I would have to pay to replace the valve cover. Beware: If you are buying a brand new BMW, there would be a squeaky noise from the engine because the gaskets would be new and the air would have nowhere to escape (lol). I contacted BMW corporate to explain my situation and to be refunded for my repairs, waste of time and inconvenience. They dismissed my claim and said there was nothing they could do since I no longer had warranty. I definitely feel profiled as a woman, and I feel like the BMW dealership preyed on my lack of mechanical knowledge to squeeze me for every cent. This was a truly exhausting and upsetting customer service experience. I expect much more from a luxury car company.

My car broke down 4 days back and I have had 6+ calls until today to schedule a towing service. Even after multiple attempts, the towing guys have still not come. The BMW roadside assistance is not doing their job.

My 2012 BMW X5 was recalled and I took it to BMW of North Scottsdale to have the work done. They had to remove the oil filter or something and apparently did not bleed it properly. I went on a trip and limped into Denver where I took it to Schomp BMW. They had to replace the oil pump ---it must have burned out due to air in the line. NOW apparently due to the oil pump going out the ENGINE has major problems and the cheapest way to fix it is replace the engine. There is a rocker arm problem with some of this years but mine is not in the VIN # for that problem so is likely a rod.

I acknowledge that there are reams of reports on early transmission failures in the E46. My 2003/325 transmission failed at 70,000 miles. However, Im not sure how many reports exist of transmission failure twice in the same car, as I experienced recently. Interestingly this occurred again at an interval of roughly 70,000 miles in the new transmission. As far as I know, BMW continues to deny culpability. Certainly, I would be eager to participate in legal action.

I was driving my 2013 BMW 328xi with family in Toronto in busy traffic on Nov 1, 2014 & suddenly the cars engine stops and all power features stop working. I managed to glide the car to the curve amidst busy traffic switching lanes with my hazard on and barely averting a collision. The dashboard monitor stated something about the start/stop ignition. I attempted to start the car and it would turn briefly but would not start. After several attempts I called BMW roadside assistance. After being left on hold sometime, I was advised a tow truck would arrive at 5:50 pm, it was 4:30 pm. I advised them the car was not safe as the busy road was full of fast moving traffic on Mount Pleasant North of Moore. The individual at the call center claimed he could not do anything. I called my older son to pick up my wife & son with hockey gear and shopping.Exactly at around 5:50 pm a flat bed tow truck arrived with we buy scrap cars inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by their towing. I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me). The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental cars claiming none were available in the entire City of Toronto.To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMWs for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

Im in the military, and when I went to look at cars they told me leasing was the way to go. When I explained that I move a lot and that the chances of me still being in the area when the lease was over were slim they said that wasnt an issue. They said they worked with military people all the time and knew how everything went. Well 3 years goes by and I have to turn in my car. I was told if I turned it in with miles to use Id be reimbursed. I was 8,000 miles under didnt get a penny. Then I am told I have to pay a 300 dollar fee for not getting another BMW. So I was not happy to say the least... then a year later I get a bill for property tax in a state Im not a resident in and never even registered the car in.Apparently they like to leave out that because you lease it means the title belongs to them not you and the states dont allow the exceptions because the title is owned by BMW. Horrible experience trying to deal with this and in the end had to pay a tax I never should have had to pay. Stay away from BMW leasing if you are a Soldier.

I have a 2020 BMW M4 Convertible. My vehicle has 8,000 miles on it and the brakes are warped and shuttering. My horrible BMW dealership (HENDRICKS BMW CHARLESTON) wont cover it because there is a white paper out on it. They said since I dont beat the car up, this will happen to the brakes. They said the M4 is meant to be raced and beat up...so not an everyday driver. I pushed thing up to BMW, and after promising to check on helping out and get back to me in 5 days. I gave them 3 weeks and still no call back, so I called them and found out they will not cover either. If you know how thick the rotors are on an M4, its hard to believe that they are warped after 8,000 miles. This to me is a definitely defect. Bottom line is BMW is not service oriented anymore. What is really funny is I was just in the process of purchasing an X7 for my wife, and immediately cancelled the order. There are plenty of other car manufacturers out there without dealing with this. I will NEVER buy a BMW again. As a side note. BMW was going to charge me 2100 to resurface rotors and replace brake pads. Just terrible when a company that used to be great is worse than Chevrolet. I quit buying Lexus for a 10 year period because of horrible customer service, and how they dealt with me at the end of a lease. BMW is a horrible company for folks that like blowing their money for nothing. I have owned 6 BMWs and this truly is the end of my relationship. They truly arent doing the right thing and Im certainly not going to have a business relationship with a company that doesnt do the right thing or backup their products and looks for ways to get out of support. WITH BMW...BEWARE.

I leased my BMW 328i - Jan 2013. All the wheels where the brakes are, shows a lot of rust. I went to my dealer Motorwerks of Barrington, IL and the service person/and manager looked at it and said it’s a normal wear & tear, however since I was not satisfied with the answer, so I called BMW of North America Customer service and Rep told me that it can be fixed and is included and is part of my Warranty. And so she conference the line with service manager who instead of servicing this issue accused me that I abused my car with an Acid pour?? Seriously ?? You are talking about selling a 43k worth of piece of ** AND THEN BLAME IT ON TO YOUR CUSTOMERS?? They are not only unprofessional but THUGS who SHY away from their Jobs!!!! However it is so much of shame that such a Reputable Brand like BMW is having these issues and problem with their expensive piece of Junks!!! And are unable to fix em! Can’t wait for my lease to be up and then bye-bye to them. Never going to send my valuable money and time on this Brand Name.

I just purchased a new 2015 BMW 328i xDrive from my local BMW dealership about 6 months before I received a transmission fault warning and the car had rolled while in park into oncoming traffic crashing into a guardrail. Luckily the car rolled so slowly, it only caused very minimal scratches to the front bumper and no one was hurt. I made a complaint to BMW North America and had the car inspected. When I first left at the dealership, BMW let me know it would be looked at by the in house mechanics as well as their corporate team, and that they would keep me updated on the inspection progression.This process took over a month and when I inquired about the car, the dealership informed me the final corporate inspection was done 2 weeks prior to my inquiry; and that they were told someone in their corporate division was supposed to notify me of the report. Since no one would tell me what the status of my car was, I called the corporate office where I was told the car was looked at, and the mechanics were unable to find any significant faults or factory defects. Since no factory defects were found, BMW took no responsibility to what happened to my car, told me it was safe to drive and that they would sent me a report of the inspection.BMW never sent me the promised report of the inspection and I didnt not want the car back as it felt very unsafe. Ive owned the car only 6 months and put less than 4,000 miles on the car before this terrifying incident occurred. BMW told me the car was valued now at only $27,000 of the original $60,000 and would suffer the difference to return it.Before this car, I owned a 2003 325xi, which had a manufacturer recall in the driver and passenger seat heating system causing the seats to overheat. The seat heaters burned holes in each seat through the leather, burning my thigh in the drivers seat. I notified BMW of this and they told me they would only fix the burned drivers seat, not the burned passengers seat because the car was out of warranty, and that I was lucky they would even fix that.I made the mistake of buying a BMW not once but twice now, thinking they had well manufactured cars and mediocre customer service. Now I am certain they have unsafe cars and terrible if any customer service. I feel very generous giving BMW 1 star but 0 isnt an option. If you are looking to purchase a new or used BMW, do yourself a favor and buy an Audi instead.

My transmission needed a $3000 part which had been replaced less than 2 years earlier near San Diego, CA. BMWs warranty for parts purchased from their dealerships has a 2-year part and labor warranty. The part was replaced at Ontario BMW (now Penske) of Southern California under warranty free as confirmed by the customer service manager named Gary at Ontario BMW. And after the repair in a very unexpected manner, the BMW reps at BMW of North America rejected the repair because the repair was not done at the San Diego BMW dealer where the original repair was performed. The possible caveat that the transmission parts be replaced at the original part of service was never mentioned to me by any of BMWs official agents and representatives. The car is now fixed. And because it was not done in the original dealership in San Diego, they literally want to dismantle my BMWs transmission (basically redamage it) and make me pay for towing to San Diego to redo the repair. Not only does this make no financial $$ sense for me or even for BMWs own dealership, but its a poor and senseless, useless decision that violates BMWs own warranty policies. Please intervene and quickly shut this case in our favor since my request is beneficial for all sides involved. The warranty was honored as stated by BMWs agents and since no one at BMW knew of this hidden caveat, it makes no sense since my BMW broke down in Ontario, California. Thanks!

Engine rebuild after 110,000 miles - Heres the scenario. I was driving home from work and a yellow thermometer lit up on the display screen and in less than 10 seconds, a red thermometer was displayed. I pulled off the freeway and immediately felt the lack of power in the car. It felt like I was driving a 4 cylinder car. There was never any warning of low fluids or overheating before this. I filled it with BMW coolant and drove it to my mechanic. While I was driving to the mechanic, I got a low fluid warning, yellow thermometer and red thermometer within 30 seconds. My mechanic took a look at it and I have a blown head gasket, which is costing me $2200. Ive owned the car since day one and have kept up with all the maintenance, with one year out of warranty. I didnt expect this to happen. BMW has to add temperature gauges to their center display. I had no knowledge that my engine was overheating or that I was low on fluid until it was too late. Im out $2,200 and need to find alternative transportation while my car is being repaired. At this point, I would not recommend a BMW for anyone.

The 2006 BMW Z4 has a wonderful engine, smooth and powerful. Repairs are expensive so take care of it. It is nice to drive. Older models are very well equipped but not too technical. Good value for an older roadster.

I purchase a BMW X5 diesel in December 2014. Since then, I have been having problem. I took the vehicle to NJMVC inspection station in Edison, NJ. I failed for emissions. To date, I have spent $3200. I have replaced the oxygen sensors, the active tank, the catalytic converter and now the dealer is saying that I need to replace the passive tank. This vehicle seems to have a fault. I wrote to the Federal Trade Commission and even spoke with Rebecca Franks from BMW, NJ and the issue is still unresolved.

Bought 2013 BMW X3 for $50K+. If the car works fine, I would not have any complaints. However, it is not the story. This car costs too much to drive. So far, I have replaced fog light bulbs twice broken in driver side every time. The car does not have spare tire. Therefore, you have to use run-flat tires, which is $400+ each. For run-flat tires, there is no warranty at all. I replace all four tires two months ago and two months later, one tire got a crack. Since it does not have warranty, I have to buy another $400+ tire again. BMW tries to save every penny by transferring cost to their customers. It is not a company to consider customers as the first priority. They try to squeeze money from their customers as much as possible. Will never buy BMW cars again and will never do any business with them again. I learn the lesson through a hard way. Hope you would not make same mistakes as I did. It is a really painful experience.

My 1999 740IL has a transmission that cannot be serviced. It is a closed system. You cannot check, or change fluids, or filters in the car, except at a great cost, and most dealers will not touch the transmission, including fluid changes, and flushes. My transmission failed after 208,000 miles, and after having serviced the car regularly, the model is marked by water pump failures, and engine seals that refuse to be sealed. In other words, beyond the superb engine and suspension system, BMWs are lemons, awaiting the unwary.The car is now undergoing its annual six months downtime between major repairs to the aforementioned parts. Now, add a failed transmission to engine seals, water pumps, radiators, and the random electrical failures.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told sorry, but you are not covered. I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.