I am the first owner of A 2008 528i. Just installed my 3rd transmission into my beemer, its hilarious such German build? First one out at 45000 miles about over 5 years ago, then the warranty just outdated and go through back and forward negotiated with the dealer. Finally they paid for the transmission and I paid $1800 for the Labor charge... And 2 weeks ago its out again and this time I had 139200 miles on it, which mean about 5 years again, so just have the rebuild one puts on for a few days, and runs good so far, other than transmission problems, everything are fine. I love this car, just dont understand why cant they good one like Japanese... Haha!

This has been the worst car I ever purchased (2000 BMW 323ci). The water pump has been replaced three times in five years. This is so unacceptable for a so-called “world-class” automobile. Every imaginable problem that could go wrong with this car, I have experienced… of course the standard… brake pads, clutch, hoses, etc. Those things are to be expected after a certain length of time. However, the same part ... You asked yourself, “Is it the mechanic? Was it the part?” Well, on 2 occasions, repairs were BMW authorized. Three were actual BMW dealerships. This car has cost me more than my sons college education, however, to BMW North Americas credit. I had a lovely lady named Medidah to help me with my sensor board. I had to pay labor which was ok; at least, someone cared and assisted. I wish I could afford another car, which I cant unfortunately. This car is paid off. My first new car (ever) I purchased. I was so happy to save money. I ordered exactly what I wanted. I paid it off in 3 years. Next car will be my Honda or Toyota, which I have owned previously. Both were great, inexpensive to maintain, and lasted long time. I shall never, ever purchase another BMW, even if I do love the x5 :(

I would like to share my disgust and aggravation with BMW Assist. Last night, after dropping my son off at soccer practice in South Florida, I placed my dog and my purse in the front seat of my BMW X5. I proceeded to close the door and walk over to the driver’s side. To my disbelief, all the doors were locked and my dog was stuck in a stifling hot vehicle. I called BMW Assist frantically, requesting that they open my door. They asked for all my information including my address, vehicle VIN, etc. The only information I was unable to provide them with was my enrollment date (as all the paperwork, along with my dog), was locked in my vehicle. I begged the woman to ask me any other security question. She said “sorry, I can’t help you”. I told her my dog was dying and suffocating in the vehicle. She said without this information she was unable to send a signal to my car. She was rude, unsympathetic and didn’t care about my dog’s well-being.We called the police and the city sent a fire truck and policeman to assist in saving my dog’s life. Luckily, however, my son was able to sign into our account, from home, and retrieve the necessary information before the police needed to get involved. I was so upset that I called both BMW North America and BMW Assist. I was told that this was a security measure to avoid theft. I would rather my car be stolen than to lose a life. What would the woman have done if it were a baby? Let the baby die to avoid potential theft.I am sorry, but I choose life over theft. I was also told that the woman could have opened the vents in my vehicle but never offered to do so. BMW Assist supervisor also told me that she should have informed me with an officer at hand, that she would be allowed to send a signal. Neither step was, however, taken. I am very fortunate that my dog is alive, but unfortunately from no assistance provided by BMW. This is unacceptable and procedures and policies should be established so that this never happens again.

I purchased a BMW 323i on 19, January 2012, chassis no. **, customer order no. ** from Auto Bavaria at 3A Persiaran Kerjaya, Seksyen U1, Glenmarie, 40150, Shah Alam, Selangor, Malaysia. After using the car for about a month, with a mileage of 1,600 km, I observed a bulge on the tire (continental run flat). After sending and requesting for a change of tire on many occasions, my request was denied.BMW cited external factors for the tire bulge, thus declining my request for a new tire. My claim was that the car is still under warranty; BMW staff even agreed that this is a common problem with this kind of tire. If so, why supply such tires for my car? Even if there was an external factor (as claimed by BMW), it must have been minimal as there is no dent on the rim or the body. If the tire can’t withstand a small impact (if any), it must be a sub standard tire. Thus, I request for a new high quality tire for the car. Please advise, thank you.

Our BMW M235i coupe, was involved in an accident, another car hit it from the back, so they are responsible. The car has been sitting in the body shop for over 2 months as it is missing one piece that BMW USA does not have available. They are not giving us any estimation as of when this piece will be ready but minimum it could be another month! And in the meantime not compensation for the lease payments while we are waiting for that piece from BMW! It is unbelievable that BMW leases cars that they dont have the all the spare parts available and they expect customers to continue renting a car until its ready! Over 3 months or more... Also their customer services is appalling! They dont bother to even be nice or understanding of the situation.

I leased a 2009 328i BMW and a basic part of the car was Voice Recognition - no need to buy the navigation system. I leased the 2013 328i and of course expected the Voice Recognition to be part of the package. No one at BMW Manhattan knew that it wouldnt be. I took the car and soon learned this was the case. Called BMW and was told that this year it wasnt part of the basic package but they were fixing it and the software would be available by June 2013. June has come and gone and I am now told it will not be available at all. Never would I have taken this car. BMW will not take the car back. This is a safety issue - and I dont know of another car that doesnt provide this as a basic. BMW is arrogant about this and dismissive. I will never get another one of its cars. This is bad business.

My 2004 BMW 525 headlights have completely hazed over. I have tried several aftermarket products for headlight lens restoration. This has not worked or even made them marginally clearer. My dealer service person believes that the lenses were made of a lower quality plastic in this time frame compared to newer models. The only repair is to replace the whole headlight assemblies at $2,000 each. The Customer Relations person at BMW USA cheerfully took the complaint and said that nothing would be done. We are on our own. It is always nice to see a company stand behind a poor engineering decision, which is widely known within the company.

Fuel pump went out on interstate 80 in remote Wyoming 18 months after being replaced by a dealer on a recall. Left me stranded on the shoulder in the dark during a thunderstorm. Called BMW customer service to start the process of getting reimbursed for the defective part. Was told it is not covered unless repaired by a certified BMW dealer. What are you supposed to do when there is no dealers within 250 miles. All told this breakdown cost over $2k. Thanks BMW for nothing!!!

Back in January 2015 I received a solicitation to end my current BMW lease on a 640GC six month a head of time, so they can secure my lease with BMW again (I have been leasing BMWs for 15 years now). After some shopping around, I have found a new 2015 M3. The dealership took my 640 and all was paid. Today (May 2015), BMW called to say that I owe over $900 for wear and tear (tow tires and a missing key that I returned).

I lease a $120,000 750xi and have had nothing but problems with this car. The car has been in the shop over 10 times including the recent 25 day trip where they replaced the engine!!! On a brand new 2016 lease never owned before. BMW refuses to make my payment for me. They are the worst company I have ever dealt with in my life. They lost my car once, one time gave me the car back with a flat tire. The list goes in. THE WORST COMPANY EVER.

My 2012 BMW X5 was recalled and I took it to BMW of North Scottsdale to have the work done. They had to remove the oil filter or something and apparently did not bleed it properly. I went on a trip and limped into Denver where I took it to Schomp BMW. They had to replace the oil pump ---it must have burned out due to air in the line. NOW apparently due to the oil pump going out the ENGINE has major problems and the cheapest way to fix it is replace the engine. There is a rocker arm problem with some of this years but mine is not in the VIN # for that problem so is likely a rod.

In the last two months, Ive had to replace the battery and the ENTIRE I-drive (a.k.a.--brain) in my 2009 BMW 328I series with 26,000 miles (not a typo, I have another car) to the tune of nearly $3,000! I purchased the car new at the BMW dealership in Tulsa. I am furious and disappointed in BMW! I had such high hopes for this supposedly high performance auto. The dealership in Tulsa seemed at a loss to explain why this would happen in a car with such low mileage, yet didnt hesitate to charge full fees. The car is barely out of warranty. I would love to find out who the regional manager is in Oklahoma and am pursuing that now.

As a midlife crisis buy, I sold my very dependable 05 Honda Pilot and opted for a 1 owner, exceptionally clean, 3rd row X5 with 96K. I got it for a good price at the auction, but it was an as is sale. Immediately after purchase, I noticed an intermittent clunk and bounce in the transmission/motor area about 1 second after startup. I took it to the dealer, and they told me the fix was a software issue for which I paid $340 for. Well, that didnt work. The repair rep told me there was no other fix, that it would be a waste of money looking for the problem, and to live with it till it broke completely. That was comforting.Then the other day, the radiator reservoir blew up which cost me another $290, because it happened in the middle of nowhere and the only repair shop knows that. I knew the windshield washer pump wasnt working, now the fluid is leaking out and the the washer fluid low light is permanently on. To fit it, you have to take the right tire and wheel well liner off. Another $200 fix. There is a loud clicking noise from the motor which seems to come from a design flaw in the head which doesnt allow oil to get to the lifters fast enough. Ive only had this POS for 3 weeks. I cant wait to see what failing item sucks my wallet dry next. Ive never had roadside assistance insurance with any of my cars, and never needed it, but with BMW, its a must. Definitely wont be buying a money sucking BMW again.

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

My 2008 BMW wouldnt start and the dealership said it was a fuel/air intake problem that would need $800 to fix. It was a reasonable estimate until they fixed it. Their story is that when they went to reactivate the computer after fixing the original problem, the radio crashed--not their fault, they said. It was for an additional $1,800. Are you kidding me?

So my cars power went out, I did some research about the recall it had with the battery cable. I got the car sent in for that battery cable recall, they ended up taking longer than expected to fix it. Okay so I was patient, very nice to the dealership. They told me the car is fixed, I went and got the car. Whilst getting it, I was told that my regular for my back window is broken... Weird, my regulator wasnt broken before. So the service advisor told me he was going to get his manager to fix it then hell get the car out to me asap. So I thought they fixed it, didnt think anything of it. I took the car, wanted to listen to some music... Turns out my aux import AND USB port are both not working. So Im okay with it, called them about it and the service advisor, Cody, never answered my call. So I went on with life. Take in mind, two of my friends who got this recall done, BOTH of their starters went out at the SAME time. So I told this guy, Cody, that if my starter goes out... Ill be back, he goes thats interesting, but definitely let me know if the starter goes out. So I have the car for one day... I pull up to a gas station, turn the car off to get some gas. Try and turn it back on. Wow turns out my starter went out. Called BMW to get it looked at, they tell me my starter is out and that its going to be a whopping $1,400 to fix my starter and regulator for my window. This is ridiculous, so the manager called me and basically said that Im WRONG over and over and he had to be right. I asked him if it were a possibility that the starter got too much power to it? From this new cable. NOPE Im wrong, theres no chance at all. Just because the starter is somewhere else doesnt MEAN that this recall defected my starter. Weird cause my car was in perfect condition before that recall, and before the power went out. Will never be doing business with this corrupt company ever again.

It is not a trustworthy car at all. It is not a trustworthy car at all - put me in a near-death situation. I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMWs claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate write-right.It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise).I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and nonworkable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, Do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense.This also reminded me of BMWs electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW.I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMWs response to this issue and whether they resolve this at their cost.

Your motor design is garbage. Where is luxury in worrying about the car breaking down? Designing a car to break at 90000 mi. Aluminium and steal gaskets are not compatible. Your whole motor and most cases car is garbage at 90000 mi. Simple saying you need to do, Make it simple stupid. Scrap the whole Vanos motors. Digital injection systems control the fuel. Not your stupid variable valve bull!

Ive 3 BMW in the past 5 years. 2010 BMW 335, 2010 X5, 2012 X3. Never will I purchase another one again. My 335 went out at 3000 miles. My x5 went out at 20000 miles. Never even drove that car, but had it beyond my warranty, so I had to spend $2500 replacing spark plugs and some engine coils. My x3 have constant tire pressure errors! Bought the tire and wheel warranty straight from the dealership. The sales guy told me that if anything goes wrong with my wheel or if theres a scratch on the wheel they will replace it free of charge. Man was I told a lie. BMW refuses to replace my wheel. WOW these cars are POS. Thought I could switch from Mercedes and Lexus. I think Im going back with them.

We have a 2011 BMW 535i. When accelerating, after coming to a stop or in reverse, the car hesitates and lurches. I met with two BMW service managers, and both acknowledged the problem existed but have been informed by their regional BMW representative for the Bay Area that for this particular model. It is normal for the car to lurch. I have contacted BMWs customer relations, and they have said that they can go no further, but have encouraged me to take the car to another dealership, and have them check it out. When I asked if the same regional BMW representative serviced, all of the dealerships in the Bay Area, I was told yes. Thus, the normal explanation will be the standard response.

I wrote my first review a week ago telling you guys how my 2009 BMW x6, with 39,000 miles on it, stopped one day on the road and lost the power while the engine light was on. The estimate to fix the problem was $3,000, plus tax. I called BMW North America asking them for help, but they left me with nothing. After waiting for any of their response for the whole week, I just found out that they will not cover it because I bought this car one year ago! How is that possible??? The car has only 39,000 miles on it, and my warranty expired two months ago!!!I cannot believe how a big prestigious company treats their customers. Looks like its not worth to pay so much money for the cars that have so many major problems!!! I have a very bad experience with BMW, and Im very disappointed with how BMW treats their customers. Can someone please help me? Does anyone know the contact info to the main office in Germany??? What can I do now??? I feel that this is so not fair that I have to pay already big money for the car that has such a low mileage when its warranty expired only two months ago, when originally, the manufacturers warranty is up to $50,000. Very, very sad and disappointed...

Electrical system - I had the heated seat on then it started smoking and caught fire. I would like to know if BMW is responsible for this. My shirt and hair almost caught on fire.

I owned a 2008 BMW 335i and experienced the same issue that is being recalled on the 2010- 012 models. I now own a CPO 2011 335i and the starting my car sounds as if the car hasnt been cranked in 2 months. While in park the engine is super loud and revs for no apparent reason. The dealerships are nothing but vacuums for money. After having a tire replaced for the 2008 at one dealership, the water pump failed less than 5 feet of the service garage door; but I was told this was normal and could happened. Please note that the car never had any warning signs of overheating or loss of a/c power or anything. This was $1200 to fix. The service manager was smug and uninterested in my concerns. His only offer was to allow me to leave my car on their premises and charge me a fair rate for renting a car. On the same 2008 model, I was driving on the expressway and out of the blue my car loses engine power and goes into safe mode. This was $800 to fix. I contacted BMW customer care and the rep couldve cared less, telling me I was out of warranty and nothing they could do about it. If this automaker cared anything for their customers they would deliver superior products and superior customer service. Unfortunately, this automaker fall short on both.

I have owned BMWs since 1994...a total of six. The last...and I mean last one is a 2008 BMW X5 4.8. I have spent thousands of dollars on repairs and the vehicle has only 80K miles. This is one shoddy vehicle. Never again.

My car had transmission failure. I had the CPO plan to 100,000, and at 147,000, the transmission is dead. I have a 2005 330xi. I still owe $10,000 on it, and it will cost over $3,000 for repair, to have the transmission rebuilt. If they really took care of my car up to 100,000, why is it that 47,000 later, the transmission broke. Unacceptable for a BMW. The car I had prior was a VW, and was still running well at 287k. I cant afford to have it fixed. I am now without a car, and very upset.

I purchased a car at Melbourne BMW from Colorado. I was out of town on business. They cashed my 2000 $ deposit and ran my credit and asked when I was going to pick up my car, I told them Tuesday. They said, ok will have it detailed now. Then they sold my car to someone else on Sunday and still was holding the 2000 $ but this is not the issue. They sold the same car to two different people. BMW of Melbourne and BMW do not have ethics.

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

BMW 750i xdrive run flat tires and wheels - I have lost 5 new front pirelli run flat tires within the 6 month. In addition one of my wheel cracked and I had to replace it as well. Evidently BMW command center that pushing these run flat tires dont care about their customers. These run flat tires might be good for European autobahns but not for road conditions in East Coast. I have changed the plans of purchasing BMW for my son. No anymore BMW. I have replaced the tires to non run flat. In addition to it BMW claims that run flat can run another 50 miles after damaged is not simply true - it barely runs 10 miles max before start damaging the rim. In addition BMW emergency service does not deliver anything emergency except being polite on the phone. I will be selling out my BMW as soon as I can get rid of it. If you dont want to waste your money stay away from BMW. It is not the luxury car anymore as it use to be back to history.

Im leasing a 2017 230i xDrive Convertible. In one year and 12K miles, Ive already had to replace 3 run flat tires at a cost of $400-$500. Now I know why I was offered insurance at the time of my lease, which I didnt take. Ive never needed it before. No one explained the issues with these tires. Now I find myself either having to make a one time payment of $1,300 for the insurance for the remainder of my lease; put regular tires on the car but run the risk of damaging the transfer case ($4-5K repair) or continuing replacing tires every time I hit a pothole. This is my Ultimate Driving Experience; NOT!!! Horrific experience; never again; a total disappointment.

I bought BMW X1 2014 model and it has Run Flat tires. I had worst experience with these tires. I had to change 4 tires within 2 years which costed me $1200. I never had any problem with other cars with regular tires and never had any flat tire with regular tires. I do not understand why BMW RFTs (Pirelli Cinturato tires) giving so much trouble. Every 3 months one of the tires will be flat and there is no fix except new tire which cost me $300 and waste of time to visit the dealer and not having car for 1 day. Worst thing is I had to replace the same tire (brand new) within 3 months. Enough is enough. I am selling my BMW and going for regular tire vehicle. Its nightmare situation with the Run Flat tires. The road condition where I drive is pretty decent and very less probability of nails and flat tires. There is flaw with these Pirelli Cinturato tires which is giving me nightmare and financial burden.

I bought a 2001 BMW 330CI from a friend in 2007. As much as I enjoyed my driving experience through the years, I have spent thousands of dollars in repairs. And every 2 years, I dreaded the smog certification process. It always failed and I would usually spend a ton of money trying to get it fixed so it would pass and I could renew my registration. This year was the last straw. I spent 3 months going back and forth to my mechanic, testing, re-testing and spending almost $600 on repairs; still not passing. Then I took it to another mechanic, where I spent over $1,000; still not passing. Then I went to a BMW dealer to have them reset the computer due to a BMW Bulletin on that particular year/model; still not passing, and another $175. In between all these visits, I took it out on various driving cycles to reset the monitors, per various YouTube recommendations. Finally, it passed in April 2015. In September 2015, I decided to sell the car, but since the sale was outside the 90-day window of smog certification, I had to have it smog checked again. Guess what? It failed. After fighting with a few of the mechanics I used before, one of them cut me a little break on the price; did some additional repairs to the tune of $411 and finally the car passed the smog check. In total, I spent almost $2,200 in repairs, just for smog certification, not to mention all the other stuff I had replaced over the years. By the way, most of the smog repairs were due to faulty sensors. I called the corporate office of BMW and they wouldnt do anything in the way of reimbursement.

Hello I would like to make a complain about my BMW 520d 184ps 2011. My car left me while I was driving. Suddenly I didnt have any power and my car stopped. I took the car to BMW dealer and they told me that is the same problem I had 2 years and one month ago. The injection system and I need to change the same parts as 2 years ago. 2 years ago BMW paid for the parts and I only paid for the workmanship. Then around 120.000-130.000 km, and now I have 214.000 km and I dont consider normal that the injection system should be changed after 90.000 km. Please help with a solution for my problem.

I am in the process of suing BMW for a number of things. I have a lawyer. It is just taking longer than expected. I purchased a BMW 2007 750 November 2011 and before April, the engine gave out!! This is horrible and has been a nightmare!!

I purchased a low miles used BMWX3 2011, and less than a year Im having issues with the drivetrain error that seemingly many owners have experienced. As I scrolled through several websites viewing comments of this issue in several models of BMWs, Im finding out this issue should be a recall issue. Whats the deal BMW?

The Front Seat Occupant Protection Mat icon on my 2007 BMW 328XI has been displayed on my dash instrumentation for over a year. I looked up the recalls on this vehicle on www.safecars.org and it indicated that the model was recalled. The summary at the website stated, In the event of a crash the front passenger airbag could be deactivated increasing risk of personal injury.I called BMW Customer Relations to inquire about the recall and the representative informed me that my vehicle VIN number was not part of the recall. He informed me that my vehicle was not in that production run, although it was produced the same year. Therefore my vehicle did not meet the requirements for the recall. I understand that numerous BMW owners have made a similar complaint about their vehicle and recalls are usually initiated in this manner. Regardless of the production time that my vehicle was made, my vehicle has the same defect as the other vehicles and should be replaced by BMW.

Thanks BMW for turning my lifelong dream of owning a BMW into a NIGHTMARE experience. Heres why... Since the time I saw a BMW while I was growing up as a teenager I always wanted to own a BMW. I have patiently waited to own a 5 series when the time comes for me to afford one. And that time came over the Labor Day weekend. It was time for me to replace the 1998 Nissan that I was driving for 9 years to be finally replaced with my dream car, the BMW. I went to Patrick BMW dealership, with my wife and kids, in Schaumburg IL to purchase a certified pre-owned BMW that I had looked online.We test drove the car, loved it and finally sat down to close the deal. The whole process took us come around over 4 hours. During the contract finalization process (I had signed majority of the paperwork) the salesman came and told me that they could not give me the car as the car I just chose wont start and mentioned that I could not take the car today. They werent sure why it wont start.Well that was the big set back to my expectation of a BMW... A BMW machine with 22K miles on it (almost new) wont start. I never face this issue with any cheap cars and this is what I was hearing of a BMW a car with an original price tag of $60,000. I was really really disappointed and had to leave home. They told me that the dealership will investigate and call me what the issue is and provide an ETA on the fix date.They called the next day and told me that the fuel pump went bad and need to be replaced. Was not happy to hear that and started doubting whether BMW is still the BMW people say we love for the lifetime. My entire family was disappointed. I had driven a 1998 Nissan with 142K miles on it and it had never given me an issue and the BMW blew in 22K miles. Anyways I thought it is a machine and Ill give it a chance.The dealership called me 3 days later and mentioned the car is fixed and ready to be picked up. I was super excited and took off work to pick the dream machine. I had called my family to wait outside my house and see me drive my dream car home. I was just 30 yards away from my garage that the BMW stalled (dead). Really I could not believe and I see my family cheering at me (unaware) that the car had stalled and thought I stood there to let them see the car... EMBARRASSING AND FRUSTRATING... The car wont start and I get a big message in the console transmission failed. Really really. This is BMW.I called the dealership and the damn guy asked me to bring the car back to the dealership. Somehow... the car started and I brought it back. The salesman told me that it is a sleeper mode issue. WTF is that... He told me that you have to reverse the car and then everything will be fine. I could not believe still that this is ** BMW man. Somehow the car started working fine... and brought it back. Happy but frustrated whether I have got a LEMON...I take it to work, drove 15 miles... showed it to my friends and colleagues. I took few for a drive and what happens the car stalls (dead) again. EMBARRASSING THAT I WANT TO DIG MYSELF IN THE GROUND. I could not believe it and what a bad press for a BMW 2011 535i. I called the dealership and they asked me to get it towed. Towed not even a car that I had in my hands for more than an hour... seriously. I wanted to scream and punch someone.. I had to wait for the tow for 4 hours and finally the car was towed..You SEE WHAT YOU GUYS DID TO ME ... You just blew my confidence in luxury cars out of the window. I started hating it... rather than telling my family and friends that I had bought an awesome machine... I was ** about the car... seriously...I went to the dealership to ask for my money back and they mentioned theyll assure theyll fix the car. They told me this time it is a the fuel sensor... WTF. Really.. this is a damn certified car which I think is not certified from a Ford dealership (who know nothing about BMW). The certification is from damn BMW. I started to question about the whole certification process and the quality of BMWs . I so very much wanted to never ever own a BMW again and committed to make sure that ensure none of my friends and family or whoever I come in contact with... let them know to never ever own a BMW.My wife, she know I always wanted to own one... convinced me to give this car a chance... someone I agreed. Now the car is with the Patrick BMW dealership in Schaumburg IL. I called yesterday to ask the status and NOW the guy is telling me it is the POWER MODULE. Seriously ... these guys just told me it is the fuel sensor. WHO SHOULD I BELIEVE.... IM BEING CHEATED... having sleepless nights... BMW .. WHY ARE YOU GUYS DOING THIS TO ME?Before I start hitting Facebook, Twitter, and other forums to share my experience ... you guys better call me tell me what the hell is going on and you better do something about it. I work for Deloitte Consulting LLP, the biggest consulting firm, in the world. Im a consultant and my job is to keep my clients happy. We promote value, confidence and good relationships over money.Many of my colleagues own a BMW and that was giving me confidence... but if BMW does not work with me here... Im telling you Im going to go all over the place. Lets see what experience I get about customer service from BMW and that would tell me everything about BMW and Ill have full ammunition to do either a good or bad press... A frustrated BMW first time buyer...

I bought a new 335i convertible with run-flat tires in June of 2009. I drive it daily and at present, have 35k on the odometer. The car has had five cracked wheels (about $850 each) and eight premature tire blowouts or bubbles ($400 each) and all from normal potholes that are a routine part of life in the New York commuter world.BMW covers none of the expense and my complaints to Mt Kisco BMW and BMW North America have been met with sympathetic acknowledgements but no willingness to help in any way. Ive spoken to the service manager at Mt Kisco and he listened politely and said that he would try to help, but then never got back to me. Ive been driving the same commute daily for twenty years and never had a blowout or a wheel crack on my two previous Jaguars. In my opinion, the car isnt fit for the road. The wheel/tire combination is faulty and BMW has left me hanging out to dry. Never again, BMW.

In 2011, I bought a 2010 550i gt with 10k miles from Global Imports and in the span of a year, It had ten service repairs on everything from oil consumption to pumps leaks drivetrain failures. Global trade assisted me out of that vehicle into another 2010 550i gt. Within one year this vehicle was sixteen times in repair shop with ongoing failure of vehicle. I am in negotiation with BMW of North America as they have admitted liability of their failed vehicles but they have a goal to profit from this and sell me another vehicle. I believe that two and a half years of constant repairs subjecting my family to stress, loss of time, loaner vehicles and a incident where we broke down on the busiest Atlanta freeway at high traffic time potentially deadly, is cause for BMW to offer a apology and as they stand by their Brand, they stand by myself the consumer and offer my family a new vehicle comparable to the features of the 550i gt minus the constant failed operations and performances.

This is a 10 year old, 65,000 mile beauty. Dependable, great body, excellent running, fun to drive, small convertible with a functional back seat in a sporty car. Comfortable but still very sporty and fun to drive.

I leased a 2014 528i about a year ago. The dealer (Vista BMW) claimed my deal was below wholesale... 50k for a sticker price of 56k. The car is adequate, nothing special, and the run flat tires are a joke... even Hyundai gives you a spare if you want. They run hard and if a flat BMW wants you to REPLACE it at your expense (about $350. Or more.) I took the car to CARMAX two months after I got it. It had 1600 miles and was perfect. CARMAX offered me $35k for the car (21k under sticker). I learned by talking to other dealers that BMW is so overpriced that you will never get out of it unless you take a huge hit. DO NOT BUY THIS OVERRATED AND OVERPRICED CAR. It will take me a couple years to get over this. I am a prisoner in this thing.

Bridgewater, NJ said they can not take the X128i we are leasing (and 3 years of full lease has been completed) becuase of Murphys Executive order to keep NJ safe (duing the COVID period). However, when I called the BMW Financial Services, they said we need to make the payment to keep the car. How is that fair by BMW? The car is not even driven at all for last 6 weeks.I am ready to return the car and toally understand that only essestial businesses needs to be open, but here is a company who wants to make full use of the situtation of charging the customers. Very very dissappoiting in BMW and surely I am not the only one who has been forced to do so. This was my 3rd BMW and never going back to this company.

2006 BMW 5501 - I purchased my car new from Santa Barbara, CA dealer in December 2006. I paid over $60,000. By the end of 2010, I noticed the paint on hood was fading and a white cloud began to appear. I took it to the dealer, who did not have any suggestions and thought it might be from car washes. But there was nothing they could do, it was not covered by the warranty. It got worse and spread to the roof of the car (but the sides and back look like brand new). I had another shop look at it. He said waxing would do me no good, that the car would have to be repainted and that the car was likely damaged when it was brought in on the boat. They probably repaired it and in doing so, had to repaint or touch up the paint, altering the original paint job and the clear coat finish. I have brought the paint condition to the dealer both in person and in writing, but I get the same answer - not warranted.In addition, the rubber around both my front and rear windshields has totally disintegrated. There is nothing left. I brought this to the attention of the dealer. I was told my car was out of warranty. Other BMW owners have told me they have experienced the same. This seems to be a common problem. You would think BMW could afford to use a higher quality rubber on their vehicles. I have had several issues with this car. A bad exhaust smoking problem, while my car was under warranty, which took months of complaint writing to the dealer as well as BMW North America to finally have them diagnose the problem and make the repair. I love driving the car and the BMW look, but I am so disappointed with the quality and the service of BMW. For the amount of money they charge and the advertisements regarding ultimate driving machine, you would think they would do better in the customer relationship department and stand behind their product.

I have a BMW 645 ci coupe. I am forced to change gear oil pan every year. Because it is made of plastic materials and gets deformed by heat, this is material design failure. Check your car and let’s ask BMW to change it to metal.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

For people thinking about purchasing a BMW, please read on about how corporate shamefully handled our situation with a brand new 2014 BMW X3. Since mid December, our vehicle has damaged itself by scratching straight through the hood to the bare metal. This happened twice. First incidence, the service manager Marvin at our local dealership (Joel Confer in State College, PA) had no idea how it could have happened and advised we touch up the spot and wait to see if it happened again. Also note that paint residue was on the underside of the wiper assembly (very difficult to touch in regular operation). Marvin agreed that this was very strange. Within a month and a half, the same exact spot was scratched through right through to the metal again. This time, the paint residue was on the top of the wiper assembly.The second time, we sent the vehicle back to Sun Motors in Mechanicsburg, PA (original purchase location) for an official corporate inspection. Waited a week and a half to hear back and then it was claimed that there was nothing mechanically wrong with the wiper so they would not be doing anything except to re-touch-up the area with a touch up paint kit. The spot is not perfectly touched up and the damaged area is still clearly distinguishable. We were also advised against having the entire hood repainted again because it would diminish the value of the vehicle, have to be on record as being repainted for any future trade-ins and the paint job wouldnt be factory perfect.I asked that a resolution team member (Ruth **) look into it as that was an unacceptable response. No one from our family has lifted the wiper blade and the vehicle has been either garaged or kept in our driveway. Wipers have only been operated in rain and NEVER under heavy snow. I asked that if two service departments and corporate couldnt explain why this happened TWICE IN THE EXACT SAME SPOT, how could they write it off as coincidence? Nobody could offer us an explanation or even a firm indication that this wouldnt happen again. No compensation whatsoever was offered at all.BMW corporate resolutions then stated that perhaps someone lifted the hood and/or wipers incorrectly. Again, I responded that no one in our family has done so. Of course, conveniently for BMW, there is no way to prove this since I havent had a video camera on my car at all times since purchase. I stated then that this only left supposedly trained technicians at two different certified BMW dealerships that touched our car. Ruth ** from corporate, then agreed that it could be a possibility that these professionals could have damaged our car, twice. Unlikely but the only explanation offered. End Result: Left with a $50K+ 2014 X3 that apparently hates its own hood. We also need to be paranoid about using our wiper blades. If third instance occurs, we will most likely look into PA Lemon Laws. May simply trade in or sell X3 for a brand that actually has a sense of corporate responsibility. Conclusion? #shouldhaveboughtAudi

My wife bought a used BMW X3 2014 with about 35M miles on it. After a couple oil changes and 42M miles the engine had a drivetrain fault and BMW said it was a computer issue and we needed to pay to update our program. A month later we got another drivetrain malfunction fault but this time the oil pump quit on the way to the dealership and the engine seized up. BMW insists this is not their fault and they have no liability.

I have truly enjoyed the 2014 BMW convertible. It is just fun to drive. I often get told how nice it is. The take off is fast and the controls on the wheel make it less distracting to answer phone or navigate the radio. The overall look is very attractive. I am very short and the seats fit me perfectly. They allow a large range of positions so it also helps my pain from a cancer removal. By the way, the truck release on the key remote drives me nuts. Its like it has a combination of buttons to hit. The car also has a very small trunk so I am not able to purchase larger items.

Repeated engine faults and yet the dealer couldnt care less. He promised to call me as soon as possible to get it in to fix it. Its been more than 10 days now, but no one from the agency/dealer called. What kind of service is this?

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. Its not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

2012 X6. Has used oil since approximately 6 months after purchase. Smokes. Smells. Oil stains all around tail pipes on paint. Has used 6 quarts of oil in less than 5000 miles. Engine overheats. Engine shuts down to reduced power mode with no warning. Has been at Moses BMW essentially since Nov 2014. Replaced fuel pump, water pump, hoses, sensors, lines, injectors, battery, vacuum system, engine cover, engine partitions, you name it and still limping and smoking. RPMs even go down when I give it gas. This X6 as well as my previous one have given me nightmares since 2009. BMW and its authorized service are horrible. They are not reliable! They are dangerous! They are selling defective products that are dangerous and refuse to even talk to the people who they are obligated to under their warranties.

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

This is my first experience owning a BMW. I have owned Chevy, GMC, etc. The technology in this car is amazing. The lighting, the craftsmanship and even the quality of the paint job surpasses any other car Ive owned. The 8 cylinder engine drives like a dream. The car and maintenance is pricey. But so worth it.

I have bought a CPO BMW 2011 328i back in April 2013 at McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times and ask the service advisors on how to work my vehicle. Then, not even a month later I went back for the bottom trim on the back windshield that was coming loose. McKenna repaired the trim and not even a week later it came out again. I took it back a second time, repair it again and here we go, not even a week later the trim is loose. Finally, they got it right the third time around. Now, the trim is fix. Let’s move on to the brake light inside the car that came loose. The car went back to the dealership for that repair. Two week later I found a loose plastic in the bottom part of the passenger seat, so here we go again to the dealership. They got it fixed. Not even a month later I noise started to come out from the front of the vehicle every time I exited my drive way. I took it to McKenna three times and finally the foreman ** was able to identify there was actually a noise from the suspension. McKenna kept the car for more than a weeks without any follow ups with me. I would have to call to know an update and every time I was told they were unable to duplicate the noise. I told the foreman specifically on how to duplicate the noise, and they kept saying we can’t hear it. I called BMW of North America and a Field Technician came down to the dealership and check the vehicle and I was advice unable to duplicate. Keep in mind all of these problems in less than five months with my car. All McKenna had to say is “We cannot do anything about getting you into another car. We are sorry you are having problems; there is nothing we can do for you.” I have been talking to ** Executive Consumer Care from BMW of North America and all he has to say is “Keep the car. If we can find the noise before your 50k the warranty will fix it. But if not you are liable for the cost of repairs.”

BMW does not stand behind their products. They do not work with their loyal customers to resolve their complaints. They took my car for repairs and told me I needed body work done on a car that was given to them intact. They caused damage to my vehicle and now are unable to repair it, replace it, or to provide me transportation in the meantime. I am stranded without a vehicle after being a loyal customer for a decade. Please look at other luxury vehicles as this one does not stand behind their product nor do they care to accommodate their loyal customers. BEWARE.

The remote key on my 2006 330xi stopped working and would not unlock the car. Once inside the car, I tried the central unlocking button on the dash. It locked the driver’s side door but did not control any of the other doors. Before leaving the car again, I therefore pushed down the lock buttons on the passenger and rear doors. At this point when I tried to open any of the 4 doors from inside the car using the door handles, they did not open. None of the car doors would open from inside the car. This is a frightening and potentially, a very dangerous defect in the cars design. BMW of NA will not acknowledge this as a defect or a safety issue. The only thing they are sure about is that they will not pay for it.

Was recently informed by BMW they are no longer supporting BMW ASSIST which is a feature that INCLUDED (past tense) collision detection as well as stolen vehicle recovery along with other functionality such as being able to send Google directions to the vehicle. My X5 is a 2012 (!) vehicle!!! With all the BS advertising BMW has out there about how great their cars are and how safety is a great concern for their customers, trying to get an answer other than we are sorry for any disappointment this may cause you is totally and complete BS!The manner I found out about their decision to stop supporting these features is not because I purchased one of their vehicles (brand new) but because I noticed the ability to send directions to my vehicle was not working. Pretty pathetic manner to manage customer loyalty. BUYER BEWARE if buying a used BMW... UNDERSTAND CLEARLY your vehicle based on whatever year it may be (2013 BACK...??!) will not have important safety features such as collision detection nor stolen vehicle recovery... period. If I had not purchased an extended warranty to 100 K miles I would be selling this thing ASAP. Will be a cold day in hell before I purchase another vehicle from this company.

I own a 2006 BMW and for years this car has been very reliable. I recent detected an oil leak and delayed getting the car into the BMW dealership in Richmond BC to get the problem fixed. As a result the power steering belt and mechanism failed and eventually fell off. I accepted the issues as my error and went to the dealership to get the repairs done. The service person was good and took care of my immediate needs (** I believe). The car was in the shop for 3 days and on the Saturday mid-morning I went to collect my car. They informed me at this time a light was burnt out and that I should change the part. Service person indicated 5 minutes which the job took more than an hour causing me to miss my morning commitments. Although unhappy with the wasted time I still was fine with the service I had received.This is where I have lost all faith with the BMW Richmond, Canada service team. 1/2 hour after leaving the facility my engine light came on. The car would not run at low RPMs and stalled at any stop light that I encountered. Since it was end of the work day for BMW, I returned the car Sunday morning and left a message for the service team to contact me. On Monday mid morning I called to see if they had my vehicle. I was told that they had it but were not sure what the problem was. Later in the day I was contacted and informed that it was an electrical issue. Coincidence? They claimed that the issue was not a result of prior work completed. I struggle with this as they needed to steam clean my engine compartment to assure that the leak was repaired. My understanding is that water and electrical dont mix well together, but oh well I took this one in the short hairs and gave them approval to repair the problem. This is where I lost it. A new service person calls me 5 days after my car has been in the shop to inform me that they have found another leak. Not only was this an oil leak but it was bad enough that the work needed to be done immediately. How does a car sit in their shop for that many days with none of their service technicians detecting the issue? If this was the last dealership on earth I would rather walk than do business with them. They lack customer service skills, poor service team that repaired my vehicle and have lost my business forever. I am in the market for a new car and will drive past them to any other dealership to buy my new car.

My wife and I have 2 vehicles. A 2008 Mitsubishi Outlander with 130k miles and a 2007 Ford Edge with 128k miles. We decided to buy a certified pre-owned 2010 BMW X5 with 64k miles on it in March of 2016. Over the last 9 months, we have only put 6k miles on this vehicle and it has been serviced numerous times. We bought an Elite Plus, 2 year warranty. When we do drive this car, we baby it. This past week, we backed it out of the garage and instantly heard the engine fan going at max speed. About a mile later, warning messages came on to drive the car moderately and then to pull over and turn it off. Said the engine temperature was too high. We had it towed into BMW and after reading BMW forums, the exact same problem had happened to many X5 owners. The fix was nearly all the same: Failed electric water pump requiring replacement along with thermostat.Most people had their vehicles fixed for $1400 or less. Local BMW dealer said we not only need to replace the water pump and thermostat, but also coolant hoses, need a coolant flush and the reservoir replaced. $3500 in cost. My warranty is only good for $800 contribution to this problem. I was amazed at the vast number of BMW owners reporting on this problem at 60-70k miles for the exact same issue. One would think there would be a recall on this, but no. I bought a BMW for the Ultimate Driving Machine experience and had heard of its reputation as a reliable vehicle. 2016 has been a disaster for this vehicle and I am not only disenchanted with the need to replace the water pump and thermostat, but I also feel like the BMW dealer is trying to bilk me by replacing coolant hoses and the reservoir when I dont even have a leak problem.

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

I own a 2011 BMW X3 with 98,000 miles. Bought it new. Never an issue with car. Out of blue it refuses to go into any gear other than park. Have it towed to BMW dealership in Tenafly, NJ. Am told it needs some sort of electronic component replaced in transmission. No indicators of issue prior to this. Repair charge $5000. So I now have to pay 10% of original purchase price for car to be drivable. A car with very normal usage and no problems. I have no recourse. BMW deaf to my concern about the costs. Done with BMW. Never again.

My car broke down 4 days back and I have had 6+ calls until today to schedule a towing service. Even after multiple attempts, the towing guys have still not come. The BMW roadside assistance is not doing their job.

We purchased a 2010 BMW 535i station wagon from Bob Smith BMW in Calabasas 4 years ago. We even paid for extended warranty to 100k miles. The engine broke down on 89k miles. Contacted BMW North America AND Bob Smith to repair, no one takes responsibility to help us. After the car had to towed to Bob Smith for diagnosed (it was already diagnosed elsewhere to determined the engine went bad already) they told us it will cost over $1600 to diagnosed. Then they told us it will cost us over $20,000 to replace the engine. Yes, you read it correctly... $20,000 NOT $2,000.Bad customer service when it comes to warranty. Only if we could beg the public not to purchase BMW, we would. If youre thinking of owning one, please think twice before you do it. BMW will give you the best service when everything is going well, but the minute something is seriously wrong with the car they will show their true color. So sad & extremely disappointed with the way BMW handled the whole situation. Weve owned 4 BMW but we are going a different direction now. Unfortunately we still have another BMW 328i, cant wait to just get rid of it as well. Sighed.

The factory warranty on my 2007 335i convertible expired on June 2, 2011. On May 31, 2011, I took my vehicle to Bloomfield BMW, because the radio would intermittently go off by itself and would not come back on for approximately 15-20 minutes. The dealer was not able to duplicate the problem at that time and no repairs were made. I also reported that there was a squeaking noise coming from the front wheels as well as an unbalanced ride. The dealership provided me with the same diagnosis for this issue. I have in my possession the invoice provided by the dealership during this visit which clearly lists my reports of these specific issues. When my vehicles factory warranty expired 2 days after my visit, I purchased the extended warranty for $1400 from BMW. A few months later, I brought my car in again with the same complaints and received the same resolution. On May 30, 2012, I took my vehicle to BMW of Morristown and reported these same issues. After diagnosing my vehicle, they determined that the entertainment computer was going bad which cost approximately $1300 to repair. It was also determined that the squeaking noise from the front end was being caused by the bushings on the control arms which cost approximately $800 to repair. I was advised by the service agent that these issues are not covered by the extended BMW warranty. I explained that I reported the issues prior to the expiration of my factory warranty. I was given a number to BMW North America customer relations department for escalation. I contacted them immediately. I provided a copy of the invoice documentation that shows my complaints were made during the period of the factory warranty. One week later, I received a follow-up call to notify me that BMW would not honor the repairs because they were not able to duplicate the problem while the warranty was valid (even though I reported it). My request for an additional escalation path was denied by Nick (Customer Service Manager), because according to him, he was the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. I am very upset at how BMW decided to conduct business regarding my claim. I would like some direction on what I can do to hold them accountable for these repairs.

I DID PURCHASE A BRAND NEW BMW 520 D from BMW from the Cochin dealer in India, Completed 3 years and done less than 20000KM, regularly serviced at BMW, last servicing done at 15000 km. Recently it was noticed that only one of the rear brake pads had worn out and had badly damaged the disc while all other brake pads are okay and the BMW intelligent maintenance system display showing all brake pads okay.The system is showing all brake pads okay, a rear brake pad replacement after 4100KM and front brake pad replacement after 37000KM ! THE KEY DATA AND THE Printout also confirms that while it failed to monitor and display any warning even after the pads badly damaged, the disc (we noticed it after hearing abnormal sound, otherwise we would have stranded some WHERE). Although the dealer said that he will write to BMW, as expected he came back to us asking for our consent to repair the discs for approx. US$1400. He failed to give any explanation for the failure of the BMW intelligent maintenance system, CBS, The I drive display, VEHICLE information display, etc. and is not ready to own any responsibility to ensure a reliable system, leaving us doubts about the reliability of other data shown on the display about the wear and tear, fluid levels, etc. Such an irresponsible response is unacceptable for expensive vehicles as the systems has to be reliable and if there is a fault and consequent damage, inconvenience to its clients, the company should take responsibility and get the matters sorted out at the shortest time possible.

My first experience owning a 2009 BMW 535i: I recently took my vehicle to BMW of Columbus to have my in-tank electric fuel pump and a sensor repaired. I spent $1,254.00 to have it repaired. I picked up my car on Sept. 14, 2012. Shortly afterward, I was traveling north on I-185 and suddenly my check engine light came on. I began losing power and it started hesitating as well. It appears to be the same initial problem I had and thought it was fixed. Here I am now dropping my car off to a closed (late Friday evening) BMW dealer for repairs. I had plans to go on a vacation and now once again I cant go anywhere. I have never had this to happen to me. Its unbelievable! You dont expect this from a BMW. I hope they can get right the second time around and according to all the articles I have read (which I should have done my homework before I purchased it), 2009 BMW 535i are having a lot of fuel issues that should have been addressed and now as the consumer, I guess I have to suffer now. I think BMW needs to do more about the 535i fuel problems. I took my car in to BMW of Columbus. They initially diagnosed my car with the in-tank electric fuel pump and a sensor. I had that repaired for $1,254.00 and I was not happy with the bill because the 535I was notorious for having awful fuel problems. Shortly after I had it fixed, my car check engine light came back on and I had a sudden loss of power. And while this was happening, I am saying to myself this cannot be happening to me again. This was the second time I took my car to BMW of Columbus and it took them several days to find the problem. From my understanding, the 535Is injectors had a recall and they were checked and removed by a BMW tech, removed, refitted, scanned and possibly replaced but I am not sure. However, BMW of Columbus tech discovered that the last fuel injector closes to firewall of engine. One of the injectors bolt, which holds the injector down, was broken off into the engine block. The tech who performed it tried to cover it up by screwing an oversize bolt over the top of the broken bolt. The recall was done on Oct. 17, 2011 at 50,408 from center ID: 23055, but I purchased the car from Roswell Mitsubishi of Atlanta, Georgia at approximately 57,000. According to Stephane **, service consultant from BMW of Columbus, he stated that he spoke to the BMW dealer service manager from center ID: 23055, which performed N54 injector check (B131410). He claimed that if they did do it, the car should have malfunctioned before now. I got a chance to look at the area where the oversize bolt was, on the engine block. It was damaged all around the engine block with chips missing around it. This is the second week I am without my car and I have not heard from BMW customer service specialist Jodi. I sent Jodi another email, asking her to please contact me and I have yet to hear anything as of Sept. 26, 2012.I made another call on July 27, 2012 to North America BMW customer relations. I was able to get in contact with Jodi (who is handling my complaint). I left message on her voicemail. Stephane ** from BMW of Columbus called and left a message on my cellphone and he wanted to know something because he had not heard anything from North America BMW. It has been over the three to five business days and I have yet to hear from Jodi. As of today (Oct. 1, 2012), I have not heard anything from my customer representative Jodi.

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

X28i X1 - Car with 75000 mile completely shut off in middle of traffic with catastrophic engine failure due to timing chain. We were lucky we were not killed. Cost us $8000 to replace engine (we still owe on the vehicle loan to begin with). Drove the car once and now it needs a new battery and alternator. Piece of crap and BMW should step up and reimburse us for this repair as they know this problem exists.

I have had a terrible experience with this 7 series. This car jerks at times giving me a Drive Train Malfunction and the car becomes extremely unstable. This has happened 2 - 3 times already since I bought this car. Service Center (BMW Murray Motors - Denver) says Fuel Injectors are bad and so this issue. They replace Fuel injectors and the problem comes back after 2 months. Extremely dissatisfied and angry. I am paying too much money every month and have no peace of mind. In addition to this issue I have had other issues as well. My first impression Car: Terrible Car. Please do not buy BMW!!!

Saturday, August 16, 2014, while going to 2:00pm appointment, drive train error notification came on and 2012 BMW 535 with 6,000 mile shut down on Littleton Blvd. in middle of traffic. While I have AAA Premier, I wanted to give BMW roadside assistance the opportunity to serve a customer in stress. I pressed the overhead SOS button and was connected to a rep who told me tow truck would arrive in 70 minutes, 3:38. At 90 minutes, no tow truck. So I called again and was told tow truck company had blowout and was on its way and would arrive in 10 minutes. At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinsons Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner. While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend. BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

I have a very big disappointment with the way your services are rendered with regards to availability of Parts. Anyone who purchases BMW expects no harassment and quick service from your company’s end. However this is my second instance that my car is hold in your service center for at least 25 days due to non-availability of part that is as common as a headlight.Last time car in service center was due to a manufacturing fault. Still had to wait for a period of not less than a month. Even this time if I have to wait for similar timeline for headlight replacement I don’t see any customer satisfaction or value for the amount spent. Point been please fix my car in a weeks’ time. If done so I will be very much obliged.Car was purchased from dealer- INFINITY CARS PVT LTD. When it was taken we were never warned about these shortfalls in your service center otherwise I would have never purchased your car and especially a new model. Also I will like to share my experience which is quite an unsatisfied one to not purchase any new model launched by BMW for at least 2 years till service centers start stocking at least the most popular parts.

From GM to used car manager have been unable to get an honest answer when looking at a used M5 with 14k. Checking the carfax car was sold as a CPO elite. First I called the dealership to confirm with service. When a service advisor answered she told me when I gave her the VIN # that this car was NOT in their system. Not in their system, it is on their lot!! Then was told when asked the salesperson that the car was NOT CPO. I decided to call an independent BMW service tech. BMW warranty info is nationwide. He was extremely helpful once I have him the last 7 numbers. He told me it is a CPO car and goes with the car, just purchased less than 4 months ago. After reading all the negative reviews of BMW customer service think I might pass on buying my first BMW. Especially since my local BMW dealership does not seem to know what they have on their lot.

I recently purchased an 09 BMW 535i which had 23k miles. I have since put 8k miles on this pile and it has been in for service twice both for fuel related issues (injectors/fuel pump). When it was in for service last time, they said I needed four new tires. How could this be? I explained to the sales manager I thought I bought a certified pre-owned vehicle. After our meeting, he said he would pay for the two front and I would have to pay for the rears (ridiculous) especially when I traded in a car with brand new tires on it. Well, since he was only willing to purchase the two rear, I said okay reluctantly. But when he said the two rear tires will cost me $1,400 with an alignment, I about fell out of my chair. I then explained that I would get the four tires on my own and bring him the bill for the rear two since I know I can get them much cheaper. His response was no for the reason he did not want to take the commission from his service writer and his service department. (Wow.) This guy would rather make sure his people are making a buck rather than make a customer happy. I will never buy a BMW again. It has been the worst experience of my life. They are only concerned about making a buck. They have no integrity or honor. I dont want to deal with this type of people.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

Its performance and durability outweighs any vehicle that Ive ever owned or driven. Lets just say the Germans know how to build a fine executable automobile which lasts for a long time. As in day one now on year seven the car run exactly the same.

I have a BMW with this aftermarket warranty. The front seat stopped working so I brought it into BMW. They told me that it was the motor, chair rail and regulator that need to be fixed. The warranty people told BMW they would only authorized the motor.. All other parts and labor associated with those parts are not covered. BMW mentioned to them that it all comes as one unit. All parts work together and need to be replaced together. Customer service stated that they did not want to cover it since on the paperwork it only stated MOTOR was to be covered. Seriously??? They are going to cover the motor but none of the components that go along with that motor or what actually needs to be replaced because of that faulty motor?? OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically lets not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

I purchased a Custom 530i series in 2005. The car has been the best in performance and care. We only just recently had to invest $ into the car and it has 119000 miles on it and that was for brakes. The only issue I have to complain is replacing tires every 2 years. Yes the handling is awesome BUT they should warn you that it wears on tires more than the average car.

I have finally decided to share this with all so that everyone who owns a BMW i8 understands what can happen! The purpose of me sharing this with you is that The Ultimate Driving Machine did not turn out to be ultimate for us! This was a very traumatic experience for us. My daughter and I still have nightmares about it. Thank God my daughter and I got out of the car in time before it bursted into flames. Please note this car is not even a year old and less than 7000 miles! The worst part was I was scared and panicked as I could not open the wing door. This happened on September 2nd 2017!

I bought a brand new BMW 530i in 2004. Since I am an independent consultant in the software industry and often work at home, I dont drive that much so until yesterday, it has only about 80,000 miles on it. I was driving on a bridge in San Francisco Bay Area in a slow traffic yesterday, both transmission and engine burned down suddenly (with regular maintenance). The car has been giving me troubles from the first week after I bought it. Whenever I drove in slow traffic, the on board computer will show a warning to tell me Transmission Fault. I have to pull over to turn the engine off and turn it back on again; otherwise, I cant drive it.My BMW - I was told the three letters can be translated into Dont Touch Me into Chinese - finally dead yesterday. I paid $400 to tow it to a BMW (dont touch me!) dealership near where I live, and just got a call from them and told me the total cost to repair is more than $16,000. I am filling a form online to donate the BMW junk to a charity now. In my will, I will ask my son not to buy Dont touch me in his life, and ask him to tell his son not to do so neither.

I purchased a 2009 BMW and was having issues with starting the car a couple years ago. I would sit there and try so hard to start but wasnt able to. Took the car to several auto repair places including BMW but no one could figure out why the car wouldnt start. I even had one BMW auto place put a new starter in. Eventually I ended up leasing a new car costing me thousands of dollars. After I leased the new car I received a recall notice in the mail that there was an issue with the fuel pump. I think BMW needs to reimburse me the cost of the leased car.

So I get a call from my BMW dealer today saying a rock flew through my grill and damages A/C condenser and that will be $1100.00 to fix it. I said what? How is that possible. I asked how he could prove it was a rock and he said well show you the hole. I said do you have the rock? How can you prove that? He told me that he has about 3 cars in a month for the same issue. I told him if it is that common then why isnt there some sort of recall? He said if you dont like it you can have your car towed and bring back our loaner car. Ummmmm… Seriously! I called BMW and they told me that it is not covered under warranty even though I have had the new car a year and they see this often but because they dont get many complaints about it, there is no need for a recall. So to anyone who has or is experiencing this call into BMW and ask them to file a formal complaint, so you can save yourself thousands of dollars in the future.

I was wondering whether you might be interested in running a story about what to watch out for when leasing a car. I am having a very difficult time with BMW Financial Services organization and have identified at least 4 ways that their owners choice agreement does harm to the customer. I learned a lot and thought it could be of potential interest to your readers.After turning in my i3 at the two year lease end, and making every payment like clockwork, and returning the car in immaculate condition (nothing found wrong by the independent examiner), they are suddenly hounding me to pay them $353 purportedly so they can use that money to sell the car to someone else. What, I said? I leased the car from you, its your responsibility to sell it. I have tried talking to them but they claim that this money clawback fee, is somewhere buried in the fine print of their agreement.Strangely, no matter how many times I spoke with all of the people at the dealership no one ever made me aware of this situation. And the Financial Services Group was irrational when I called them. When I explained that I bought another i3 but I didnt finance it, they wouldnt take off the fee. It would seem that finance group at the dealership needs to tell the customer when we are in there signing pages and pages of documents. But my real wonder here is why BMW management would want to pursue this after the fact, fee extraction extortion strategy.I was told, now after the fact, that had I did another financing with BMW finance they would have waived the fee. However, the reason I didnt buy the i3 I had from the dealer was because I was told that I would have to pay a $2,200 customer loyalty fee over the street value of the car. And I actually have this in writing. Is this a rational thing for a customer to be told? Is that what loyalty means to BMW Finance. Hey you are loyal, so you need to pay $2,200 more for the car? For $350, and what they want it for, I can tell you that they arent earning goodwill and keep customers this way. I have two other tax issues that harmed me that was also part of their program. These were tax related and needlessly abusive policies. Anyway, I dont think I will be leasing another car from BMW Finance.

On Friday, July 12, 2013, the Eastern Shore of Maryland had torrential rain storms throughout the area. In Salisbury, Maryland, the City public works closed off streets promptly if they became flooded. On this date I drove my 2012 BMW 328I to the post office, and then to the bank to make some deposits. I traveled only over main thoroughfares that were being utilized by normal traffic. These streets were wet and had puddles of water encroaching on the streets as one would expect during torrential rain storms. While going from the post office to the bank the vehicle started missing, and an error message appeared which stated, Engine Malfunction Drive Moderately. All though the vehicle was running rough, I made my deposits and returned home and parked the car in our garage; believing that maybe the electronics got wet and they only needed to be dried out. The next Monday I started the car and it seemed to run better but the engine light and error message still were on. I then called the dealership in Annapolis, Maryland where I had purchased the vehicle approximately one (1) year ago and talked to a service representative about the problem.This service representative told me to bring the vehicle to Annapolis, which is about 90 miles from Salisbury. As there seemed to be a major problem with the engine I felt that they should pick up the vehicle as it was still under warranty with less than 10,000 miles usage. Finally, the Service Rep. told me to call BMW Road Service and have them trailer the car to Annapolis.The next Tuesday, a Service Technician from BMW Annapolis called me at about 9:00 AM and told me that there was water in the Air Filter and suggested that the filter and oil should be changed. I told him to go ahead as it was covered under warranty. He then stated that it was not covered under warranty and I inquired why as it was still in the warranty period since it had been driven less than 10,000 miles. After much discussion, I told him to go ahead and change these items, but I wanted a call from a management employee as I strongly felt it was a warranty problem. I also asked this technician how high the water would have to be to cause the problem he noted with the engine, and he stated, Up to the windows. Since he had the vehicle, I asked him if he saw any indication of a water line on the car, or even that the water had reached the floor boards. He responded in the negative, but stated that he was following his supervisor’s instructions.On the following Wednesday, the same Service Representative (with no call from the Supervisor), called and stated they changed the oil and air filter, but the engine light and the error message were still displayed. More investigation by the Service Representative showed that a rod had been bent and that it now needed a new $21,000.00 engine and by the way, it’s not covered under warranty. I was totally flabbergasted, as I could not believe that I driving a BMW during a rain storm would cause this kind of damage, and, that then it would not be covered under warranty. Please keep in mind I have been driving for over forty years with significant experience in similar rain storms, the BMW has less than 10,000 miles on it (has not even reached its first service period), and that BMW would even question whether or not the car had been in a flood when they had the vehicle there and there was absolutely no visual signs of flood damage.I again stated I wanted to talk to a manager regarding this problem and stated my complete disillusionment with BMW Annapolis on how they were handling this matter. This has been my third BMW over nearly 20 years (previous had 5 series BMWs), and I felt that as a luxury car organization they would stand behind there warranties and not treat their loyal customers in this manner.Finally, on this last Friday July 19, 2013, I got a call from the same Service Technician at 5:00 PM in the evening reiterating that he talked with his Supervisor, and that the engine needed to be replaced at a cost of $21,000 and that it would not be under warranty. I inquired why the Supervisor had not called me for over two (2) days when I specifically had requested this. Furthermore, I had been without a vehicle for well over a week, I am being told I need to spend $21,000 on a basically brand new BMW, and I don’t even get the courtesy of a phone call from a BMW Annapolis Service Supervisor.At 5:30 PM that evening I received an email (copy attached) from the Service Supervisor stating basically the same thing the Service Technician had said previously. I responded to the Supervisors email, and now I am writing you in a attempt to resolve this before it completely gets out of control. I have filed a claim with my insurance company, but feel strongly that this is a warranty issue, not an insurance problem. Even if it is covered, I will have to pay a deductable and the re-sale value of the car will be greatly reduced as it will be tagged as Flood Damage. Even though there is absolutely no evidence of the vehicle being in a flood, or for that matter in very deep water.As stated before, I have been a loyal BMW owner, driving in similar conditions as I experienced in this case, and have never been as disappointed as I am now with your company. I have many friends and associates that have BMWs and I have to say they are as flabbergasted as I am regarding this matter. I DO NOT think that this is the reputation that BMW would like to have in the public’s perception.

I had a big disappointment with this company. I leased a BMW and when it was returned I was charged for the tires. I had the worst experience with their service. They charged me for new tires and I only had the car for 2 years and only run it for 15,000 miles. I have never had any problem with other car leases before and I have been leasing cars for over 10 years. I do not understand why BMW has these strict policies on place and other named (cars) brands not. I guess they lose another good client.

Reliable, fast, safe and well built. I had an old BMW that just kept on running even when it needed repairs. It kept going and got me to where I needed to be. This 20 year old car looked no more older than most 10 year old cars and with over 250,000 miles on it. Ran and started up better than many newer vehicles of lesser years and miles; that is until admittedly my dog and I caused interior damage that aged the vehicles appearance. That 1996 BMW 740il was still running and reliably starting every day right up until when I sold it to someone who was willing to fix it up a bit and run it some more. I have spoken to many people that state, BMWs are known to last beyond the 300,000 miles that few other cars make it to.

The X1 is like a slightly elevated station wagon. I am small so I like its size. I bought this car used (could never afford a new one) and it appeared to be in good shape... 2015 - only 60K. It had been well kept. It also had all the bells and whistles (paid for by the first owner): heated seats, heated steering wheel, xLine, GPS, backup camera... Pretty loaded AND new tires. I love it. Zippy enough... Good MPG 34 hwy 24 in town. I have owned a number of BMWs and this is a true BMW. Others I have owned have worn the title, BMW with more flash and style. However, this car is fine for me.

I purchased my dream car 4 years ago. I was so excited but then for the last 3 yrs, I have been taking my 645ci to BMW of Annapolis complaining about my transmission. Each time, they told me they couldnt duplicate the problem but took care of other issues. I had a 3rd party warranty that they charged close to $14,000. Not once could they diagnose the problems with transmission. The last few times I took it, the transmission malfunction light was on. One of the service advisers even saw it. But again I was told they couldnt duplicate the problem. In May 2017, I again took it there since my light came on again. They had my car for weeks, but I was told to pick up the car. They couldnt duplicate the problem. A few weeks later, my car would not go in reverse and the transmission light came on again. I called and spoke to the Service Manager Steve **. He told me to bring it to him and they will take a look at it. Well, my husband was able to get it there and told him that the car would not go into reverse, reminded them that I just had it there for the transmission issue and showed picture of the transmission light. Once again, I was told they couldnt duplicate the problem. Their foreman sent me an email stating he reviewed all my previous complaints (which a documented in email) and stated they couldnt duplicate the problem, but that I needed a new transmission shifter selector lever ($1,500) but couldnt guarantee that would take care of the problem. Also stated in email that he notice they showed a pattern of low voltage issues (which I never was told before).My warranty expired the beginning of this year (due to time on mileage). Not once was I informed of the low voltage issues and nothing was ever done about my complaints of the transmission. This would have all been covered but now it is not. I contacted the corporate office, Group 1 Auto. They are the owners of BMW of Annapolis. I received a call from Steve ** from their office. I had him on a conference call with my husband so he could explain our issues. While my husband talked to him, Mr. ** snickered several times while my husband was talking. My husband asked if they was laughing at him. I found the snickering very rude. All I wanted was some kind of resolution with my car. I wanted to know why the transmission light kept coming on (both my husband & I have had problems with the shifting or slipping of the transmission). We were never given an answer. I didnt want to put $1,500 into the car and that not be the problem. I wanted answers. Instead I got we need the loaner car back and Do you want us to put in shifter? Well it turns out Steve ** was at the BMW service department. He told us on the phone we need the loaner back and we will not do any work on your car so please take it to a different BMW service department. I have never in my life been treated in this manner. They couldnt figure out the problem and instead of calling the Corporate Team (which I found out BMW has to figure out problems like this), they wouldnt work with us.My husband ended up getting the car (with no reverse), and noticed damage to the dashboard and curb straps (that were not there when car dropped off). He also had to call the police in order to get the information on who actually worked on our car (test drove it and tried to diagnosis) since BMW would not give him that information. Now I am without a working car, a broken dashboard and still do not know what is wrong with the transmission. I dont understand how it got to this point. Why were the experts not called when they couldnt duplicate the problem. Especially when I told them I was having problems in 2014? This could have been avoided had they taken the extra steps. I understand parts need to be replaced, but I feel it was never diagnosed properly. I am in total disgust. This has given BMW a bad name.

I just want to let you know that BMW engineers seem to do a pretty good job mechanically with design, but they are terrible at designing electrical systems. Between my two Z3s, one is the M-series, I now had to replace the ** drivers harness five times! The airbag system design is horrific and I am sick of hassling with this. Terrible. BMW should have recalled all of their affected cars. I will never buy BMW again! Look up BMW airbag light on Google! A lot of people have had this problem. A lot.

Its not my car, I drive a 1998 Honda prelude ** 250,000 miles, still runs like a champ. I brought the car in because it was running rough. Its a 2008 328i certified. Worst mistake EVER. This car has 72000 miles on it and the car basically imploded on us. I read some place that ever since a certain group of people started buying into the brand, it has been watered down. That could be true. So I leave it with ** (service Advisor) Vista Motor Company 4401 West Sample Road Coconut Creek, FL 33073. I get a call from ** later on that day Its the solenoids & the oil Gasket. Two days later I get another call Your cars fixed. 1207 dollars please. My wife takes the car the following morning to Miami to see Oprah. I get a call from her The cars doing that dance again. Its twerking Linda? Yes baby. So I take it Back to BMW 48 hours later. Hey **, the car its not only twerking but it now whistles while it twerks. I get a call from ** later on that day, Its the valve cover, it needs to be replaced. How much, **? A 1000 $ more. My reaction, WOW. But we will credit the account 500$ because, we were at that area of the engine, so we should have caught it. Thanks BMW, I gave you my car, you fixed what you wanted, not the problem it was in for. Then you hit me over the head & steal my 1205 dollars. Youre the best bandits I ever came across. Again thank you B.roken M.ay W.ork OF COCONUT CREEK. :^(...

I bought a BRAND new BMW 530 XDrive last May 2019. This June 2019 I got a flat tire. I called roadside assistance for the first time and arranged a pick up. It took over 3 hours (FIRST sign they dont care) but they finally got a tow truck to me. The Companys name was T & T towing based in Waldorf. The dealership they were supposed to take my car to was less than 30 minutes up the road. SO after an hour has passed and no update. I called T&T towing to see the status of my vehicle. I was then informed NOBODY WANTS YOUR CAR, WE WILL DROP IT OFF WHEN WE DROP IT OFF. I look on my BMW app and see my car is heading to Waldorf and not BMW of Silver Spring as requested. I contact BMW RSA to let them know how I am being spoken to and that I would like my vehicle returned. I went to Google and wrote a review about the towing company.10 minutes later BMW RSA calls me back and say that T & T towing is refusing to return my vehicle because of my review. (Second sign they dont care) why would you call me. I don’t know them. YOU (BMW) chose them to tow my car. So if you are saying they won’t return it then my car is stolen at this point. Another Hour goes by no car. I now get the police involved and T & T towing decides to bring back my car. It is now 12am the next day.I called BMW to schedule a pickup for the next morning for 7:30-8am so they can get it because I go to work. I called the next morning at 8 only to be informed NO Tow truck was scheduled (Third sign they dont care). I call them and rearrange and afternoon pickup after 5. I get car tow by Past and Present Towing and Recovery. I go pick up my car and I now have a BIG gash missing from my bumper. I call and file a claim on June 5th 2019.First BMW denied my claim saying there is no record they towed my vehicle a second time. Then after I got RSA to send report because it seems customer service and RSA are on different networks and it shows they towed it twice. I am on month 3 and they STILL havent made a decision on my vehicle. I am going to sell this car and get an Audi or Mercedes. No reason to spend this much and they treat you like this.

Bought new 2008 full service record drive, went out 31000 miles. BMW took bike hostage for 2 half weeks prime riding season to figure out if they would stand behind it. Dealer said, “Dont worry you had all service required done, should be no problem.” After holding bike 2 and a half weeks, “Oh sorry too far out of warranty.” Dealer gives used drive 1600 dollars, no warranty. This is a normal BMW consumer experience. Dealer said all the drives they rebuilt none have ever came back but up here you dont get that many miles per year, all confident in their rebuild but no warranty. Total terrible experience, looking at different kind of bike next time. No more high quality BMW experiences for me.

I bought a Z4 from a the BMW dealer in San Luis Obispo, CA. It only had 34K miles on it and SEEMED like a good car. In less than a week, the power top quit. I called service and they acted like they wanted to get off the phone and told me to drive back 3 hours one way to let them look at the car. I have no family, so if the part has to be ordered, how can I leave it and be without a vehicle? Also, in the short time I have owned the car, the dealer should be more helpful. This is a purchase that the car tore up in less than a week! I plan to post everywhere and get media involved. I cant buy a car and then start being out major expense for a lemon! I am going to also get California involved and their lemon laws.

2007 BMW 550i transmission - People, if you having a rough shifting on your BMW, dont take it back to the dealer or no it is not your software. I ran into this problem with my BMW, I try everything, but checking the transmission fluids. AS you know BMW dont have dipstick and the computer is not going to tell you if you need to add the transmission fluid. The transmission have a shifting lever that go inside the transmission, over time it will go bad and that cause the transmission fluid to leak people dont realize that. So change the sleeve to keep it from leaking and add new fluid and you good to go and that how I fixed my transmission problem.

I am a Canadian citizen owner of a Quebec registered (licensed) American Z4 staying in Florida for three months until early April. Last week I misplaced one of my car keys set, so I went to the Ferman BMW in Palm Harbor FL for a replacement key. I was told and given by a representative of the parts department a document that said that it was against BMW policy to provide a replacement key for vehicles with foreign titles/registration, and suggested that I contact BMW care, which I did the following day.On Friday morning January 9th I contacted BMW customer care and explained my situation to two specialists (Ross and Kristina) and since they could not help me that someone at a higher level would contact me later in the day! NO ONE DID!! I find it disturbing that a BMW owner with proper documentations would be left stranded for days because of a policy that leaves no room to judgment and that no one at BMW Customer care, care enough to take action and use his or her judgment to resolve the situation.Updated on 01/19/2015Last week I wrote a complaint that I was trying to have a replacement key made for my Z4. That same day Kristina from BMW customer care contacted me to say that she needed more time to reach someone to resolve my problem - that since my vehicle was registered in Canada that it was against BMWs policy. I have been waiting since January 9th to have this problem resolved! I dont quite know what my next step should be! Write a letter to the head office in Germany? Thank you.

On August 24, 2014 I purchased a used 2009 BMW 335i with 58,213 miles. Unfortunately, from the time I drove vehicle off parking lot, it has been nothing but a money pit. I will start out with when I had to return the car to dealership shortly after purchase because the sunroof did not work properly. The problem was fixed, however it was just the beginning because more problems ensued and it seems like there is no end in sight. Not long after, check engine light is always on, I think it is the oil, even though it is about three months that I have car. I take car to get oil changed only to find out that it needs new shocks. I paid handsomely for new shocks in hopes that I am good with car. However, when I collected the vehicle and started using it again, a problem still existed. Three weeks later, I take it back to mechanic and they do a diagnostics test and determine that its the engine! The engine cylinders are misfiring. I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean its a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires. So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanics diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor. Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car. I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car. I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I cant afford more repairs. Amazing how these top of the line car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.

I own a 2007 BMW (American spec) 328 XI with only 67,719 miles on it. On November 10, 2014 while in Ramstein I discovered that the reverse gear wasnt working. I went to the BMW dealership in K-Town to have it looked at before I traveled back home, three hours away, since I didnt have an appointment they had me wait 3 hours to be seen. The gentleman who I finally spoke to, he actually walk me out to my car and check it out for himself, told me that I was good to drive home and that there was nothing that they could do for me. I would have to make an appointment. On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldnt help me since I was in Europe.I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasnt getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasnt in America. They were unable to call Europe on my behalf.Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasnt the rings changed out when the previous owners took the car in for service?On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasnt done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him Will BMW give me a good will to help with the cost and he told me No! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and theres nothing that can be done.I asked him if I could speak to the supervisor and he told me no. I asked if I could speak to the supervisors supervisor and he told me no. I told him that I didnt understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the driving experience. However, I am experiencing the sitting experience . I told him that if I was in the states that Im sure BMW of North America would assist me and he told me Youre in Europe, not America. You can go back to America. I told him that I was offended and I have never been treated with such disrespect. I am going to let all the soldiers and families know how I was treated. He said ok and hung up.I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. Its obvious they dont care about their customers let alone US Army Soldiers!!!

I own BMW 2009 335i and had fuel injector went wrong. I took it to import car specialist and diagnosed/ready to be repaired when I read the article about the injector recall on 2010, previously produced BMW. I called toll free to confirm if that is true. A representative responded my call and told me it is not the recall, but they extended warranty and told me to take it to the dealership. I was about to spend $1700 at the import specialist, so I was so excited about it. I called repair shop right away and canceled the repair, and told them I just spoke BMW representatives and he said I have warranty. The repair guy congratulated me saving a lot and asked me to tow my car since the sounds are real unstable so I towed my car to dealership. They took my statement took my car.The next day, the dealership called me and told me I dont have warranty and call the company again to confirm. So I called the same number, the representative who answered my phone was so rude (and she will contact me several more times to tell me the exactly the same story) and asked my VIN number, and the VIN number I gave her doesnt have the warranty. I tried to explain to her what had happened a day before, but she wouldnt listen. She kept saying that she doesnt have any record of me calling, even if I copied my phone call photos and Verizon statement. Several uncomfortable conversations/emails/proof of BMW dealers statement of it saying I believed that the warranty was covered at the time of my vehicle was received at the dealership, they denied their responsibilities, and treated me like I am the liar.Who would go through that trouble not believing having warranty, paying $700 more than the imported specialist and towing and double dipping diagnostic fees. My car is still in dealers while I argued with them to admit their mistakes, but no apologies, but I became a liar of calling them, they couldnt find my number that morning calls... etc.I still dont have car two weeks later (still in the dealership) and wrote a last email, I gave up. All I can do is let my friends and family know what theyve done to me, how they treat their customers and encourage them not to be in a situations like me. It is not only pain to deal with people who doesnt believe me with all the evidence I presented, but also ignore their responsibilities of what they informed to their customers. I ended up will pay close to $2500 to change the problem injectors, but I ended up not suffering from them ever because I will never take my car to the dealership and never buy another BMW.I really regret my friends recommendation not to buy one years ago, all I would get is trouble... and yes. Anyone out there, know this. They will tell you, while looking at the image of your phone record, You never called us, we dont have a record of your number. Not honest, soon or later the business will pay the price for it. Just like our lives.

2007 BMW M6 - The fastest lemon on earth: I bought a used 2007 BMW M6 with 20,500 miles in January 2012 from Dave Walter BMW of Akron, Ohio. I drove from Detroit to pick the car up. Upon driving home to stop for gas (This car averages 10 mpg of premium, for your information.), my father noticed the BMW emblem was gone on the front. Needless to say, driving off the lot without a BMW emblem they blew off was very irritating, to say the least. But the dealership was surprised and said they will mail me one to put on. (By that, I mean I had to have a dealership put another one on because I broke the tiny plastic trying to squeeze it on the holes on my first attempt.) Prior to me receiving the new emblem was day two where while driving, a warning light came on that said passenger restraint warning. Now, I was very pissed. And just as this had happened while driving, the screen just went blank and would not turn on for the navigation or iDrive system. Now, the dealer was confused and said, We will see if we can get a dealer closer to you to handle this. Well, after a few days, they called saying I will need to bring it back to them in Akron, Ohio. I am now really pissed. Its winter, so I just tell them when the weather breaks, Ill get it to them. About a month later, I have a friend in Toledo drive the car back to them which results in no M6 for 2 weeks. They fix it, I get my car back. One day, thats right one day, after I got it back, the light returned! Great Job repairing that! So, I now just tell them to send a transport to my house and pick this pig up. Im not adding more miles and gas money, because you didnt fix it the first time. They agreed.Another few weeks passed, and I got the car back. Wouldnt you know it, they left me with 1/10th of a tank, despite promising to have it cleaned and full (I had over half a tank before they took it.). So I think Ok, the worst is over, right? Wrong! While driving home in July, the car literally died while driving and a light stated increased battery discharge. And my screen died, and I could not change gears! I got home, and now, I am not even on speaking terms with the dealership as I have been so pissed about how they handle everything. I had to jump the car (New battery was installed when I bought the car.) and drive it around to try to recharge it. This worked temporarily, and the light cleared. 3 days after the power dying issue, lo and behold! The passenger restraint light is back to its usually warning position. I have now made up my mind to sell this car asap as I fear the worst. 6 days after this and one day after putting it up for sale, driving home from work, theres a warning engine malfunction (reduced power). Thats right, its now 500 horses. I honestly was scared. Oh, and I forgot the trunk wouldnt open. You had to use a key, and the center consoles locking mechanism made it where you couldnt open the center console. I have since traded this car in, but I want it to be known that this story is 100% true and actually longer and more depressing. But this was my shorthand version of this POS. Dave Walter BMW of Akron, Ohio. It should be shut down! They do not deserve any business, and I assure you they did nothing to try to help me out in any way. Do not ever buy a BMW. Dont even take one, if its given to you, because the repair costs will break your bank account!

I leased my BMW 328i - Jan 2013. All the wheels where the brakes are, shows a lot of rust. I went to my dealer Motorwerks of Barrington, IL and the service person/and manager looked at it and said it’s a normal wear & tear, however since I was not satisfied with the answer, so I called BMW of North America Customer service and Rep told me that it can be fixed and is included and is part of my Warranty. And so she conference the line with service manager who instead of servicing this issue accused me that I abused my car with an Acid pour?? Seriously ?? You are talking about selling a 43k worth of piece of ** AND THEN BLAME IT ON TO YOUR CUSTOMERS?? They are not only unprofessional but THUGS who SHY away from their Jobs!!!! However it is so much of shame that such a Reputable Brand like BMW is having these issues and problem with their expensive piece of Junks!!! And are unable to fix em! Can’t wait for my lease to be up and then bye-bye to them. Never going to send my valuable money and time on this Brand Name.

BMW X5s include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

Less than a month ago I made a terrible decision of switching from Toyota to BMW. I was surprised to find that my new car is causing serious BACK issues on my body. I called BMW to request a car return or exchange they said no. Now I have a super expensive car that I can’t drive because if I keep driving it will cause serious back pain to develop on my body. I believe all sports models that have the seat low cause lower back issues. Shout me an email if anyone is experiencing similar issues with BMW.