Never buy from Visalia BMW. I have purchased 3 BMW in the last three years and many BMW in the past. My 750Li just lost an engine with 4 months left on lease. BMW did not do anything financial to assist. No payments!!! The vehicle had 30k miles. They put a reman engine in. I WILL NEVER PURCHASE ANOTHER BMW EVER AGAIN. The dealer said there hands were tied and they could not do anything. All this could have been resolved for less than $4,000.00. BMW Corporate would not do anything.

Great car. Been leasing for 30 years BMWs. My 10th BMW. Had many models. Love the 328xi the best. All maintenance included in lease price too. Service top notch.

I had a 2006 330i replaced all window regulators at $285.00 per window, replaced cly head assy. Steering angle sensor. Traded that P.O.S. In to BMW dealer for a 2010 X3. I have replaced all 4 window regulators and both rear regulators broke again today 9/19/2018 (no recall???). On this car, steering angle sensor for 4x4 light and brake light on $326.00. On airbag light came on took car to Roseville BMW for recall repair of passenger seat mat on 5/31/2018 they ordered part and said will call me when it comes in, and no one can sit in passenger seat until repaired, well, today is 9/19/2018 and they have not called me that the part is in yet!!! My 2006 X5 all 4 window regulators, steering angle sensor, oil dip stick tube, 1 door handle carrier assy, front driveline rubber joint, center support bearing assy, r/r airbag, L/Front drive shaft, (this is going out again), fuel sender w/ Pump, has blue smoke at idle, needs valve guide seals replaced at a cost of $10,000.00 to $12,000.00. I just read that BMW built aircraft engines. Thank god they stopped or planes would be dropping from the sky left and right. BMW is not the ultimate driving machine. They are the ultimate money sucking machine!!! I had a 1988 Buick Regal and never had to replace window regulators. So if you buy one of these P.O.S. I hope you have a healthy savings account. You will need it. BMW USA does not take care of their customers. I would never buy one again!!! BMW are the biggest junk cars ever built. I hope this helps people who are looking for an (ultimate money sucking machine!!!).

I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a luxury car dealership. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10am from work and I was being handled by a service adviser Andrew ** reporting to service manager Ricardo **. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my cars status every few minutes but at least 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers.I finally get a call from Andrew (this was after my multiple calls, voicemails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15pm and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill.I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer. This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo ** who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7pm Monday evening to apologize and say that he expects his staff to at least communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car.Tuesday a.m. (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 min drive), Carlos at their shuttle desk told me he would have someone at 3pm to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carlos again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins?? At that time, it would have been maybe 4:30 p.m. or more. There was no apology or remorse from Carlos either at that point.So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours. Again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew ** in terms of any voicemail or emails? When I left, I had a letter attached to my receipt that asked to provide a customer feedback from their client experience manager Erika **. I left her a detailed voice message yesterday about my experience on my way back home, but another example where the manager has not gotten back to me at all.I feel the issue seems to be with the team there where they don’t think their customers need to be treated with utmost priority and professionalism. Especially when there has been so much of an inconvenience and hassle for someone, there was no effort on their part to get back and try to make amends. This was one of the worst experience having to deal with a dealership in terms of communication and way they treat their customers. VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT.

It sounds like a tractor and it drives like one. Engine is struggeling under 3000 rpm and above it, the vibrations are so severe that you will think twice about driving above 60 miles per hour for extended periods of time. The Rotax engine is the worst engine I have ever driven. Good for your lawnmower but that,s it. And, in my opinion, not worthy of the BMW badge.Pro,s: it is reliable, cheap to maintain, and easy to handle.

Ive 3 BMW in the past 5 years. 2010 BMW 335, 2010 X5, 2012 X3. Never will I purchase another one again. My 335 went out at 3000 miles. My x5 went out at 20000 miles. Never even drove that car, but had it beyond my warranty, so I had to spend $2500 replacing spark plugs and some engine coils. My x3 have constant tire pressure errors! Bought the tire and wheel warranty straight from the dealership. The sales guy told me that if anything goes wrong with my wheel or if theres a scratch on the wheel they will replace it free of charge. Man was I told a lie. BMW refuses to replace my wheel. WOW these cars are POS. Thought I could switch from Mercedes and Lexus. I think Im going back with them.

I purchased a used BMW 318 EDS last year, this is a 2010 plate with 50k coming with a full BMW service history. I thought it to be a good buy as its quoted The ultimate drive. Within 5k the clutch had gone (my previous Vauxhall did 150k on the original clutch). However I got it replaced and thought sometimes it happens. Now at 60k the timing chain has snapped! BMW do not want to know anything, not bothered, so what etc. I can honestly say a BMW is not the ultimate drive, its just a complete overpriced brand that provides no customer support for a used car. Apparently this timing chain is a known fault. However the quote by the customer services lady was there is no current campaign against the fault so we dont have to honour it. The repair bill is around 1500, so please be very wary of buying a used BMW as you may end up with a complete dog of a car like I own. I should have bought a Ford or Vauxhall. Ultimate drive… Ultimate money pit.

I have never been more in love with a car! I’m still learning new things about this car and I’ve had it over a year now. When it comes to features, this car does not disappoint. I love the fact that it has an interior motion sensor and tilt sensor, you’ll know if anyone ever tries to jack your wheels. I love that this car has manual mode and sports program for performance driving. My car has been a very reliable car, still runs just as good as the day I bought it.

There are problems with the car from poor workmanship that BMW wont address that are expensive to repair. As a result I will never buy another BMW. During the years around the time my car was manufactured, BMW had a wiring problem with the backup and tail lights, but refuses to accept ownership to correct the problem.

Friends and family I wanted to share my recent experience with BMW to forewarn any of you who might be considering purchasing a vehicle with them. Although this post is long, I please urge you to read through and leave comments and share to strengthen my case against BMW. I own 2010 535I GT. Summary of my experience: I had initially gone to BMW to repair a faulty water pump, where they should have also discovered the other issues they later diagnosed during their 27-point inspection. These issues were overlooked and I had to bring my car back to get re-diagnosed, where they estimated $5,700 in repairs. After the repairs were done, a new problem arose, and funny enough, the new problem is the result of them fixing the initial issue, which they still have the nerve to charge me to fix. Read the full story below:I first noticed an issue with my car 2 months ago when my engine started overheating on the freeway. As a result I towed my car to McKenna BMW in Norwalk, CA where I paid close to $800 to repair a faulty water pump. Close to two weeks later I found another issue. This time the problem was the headliner on the sunroof. I brought my car to BMW of Ontario where a full inspection was done. The diagnosis: replace the headliner and repair leaks in valve cover gasket and oil filter housing. Total cost estimate for repairs: $5,700. After making a fuss, they agreed to a 25% discount and since I had guests coming in from out of country, I okayed the repairs.After that I started checking reviews online. I noticed that quite a few people had complaints about headliner malfunction. One was at 14,000 miles. Had I been using my sunroof, I would have probably discovered this problem sooner and would have been a part of warranty. I do think it is a faulty part and manufacturing defect. After I picked up my car, I got on the freeway and heard noise from the roof again. Stopped by home real quick to pick something up. As soon as I turned off the engine, there was a big squeaking noise coming from the engine. Took the car back and had a test drive with the service manager on duty, and he concurred with the two noise issues and promised to fix them. A week later the service advisor contacted me saying the noise from the roof was fixed. However the squeaking noise was a result of repairing the gaskets. Explanation was that when there was a leak in gasket, the air had an escape route.After replacing the gaskets, the air had nowhere to escape, thus making the noise. To eliminate the noise I would have to pay to replace the valve cover. Beware: If you are buying a brand new BMW, there would be a squeaky noise from the engine because the gaskets would be new and the air would have nowhere to escape (lol). I contacted BMW corporate to explain my situation and to be refunded for my repairs, waste of time and inconvenience. They dismissed my claim and said there was nothing they could do since I no longer had warranty. I definitely feel profiled as a woman, and I feel like the BMW dealership preyed on my lack of mechanical knowledge to squeeze me for every cent. This was a truly exhausting and upsetting customer service experience. I expect much more from a luxury car company.

I have a 2009 BMW 535i with odometer reading at 17,000 miles (28,000 km). As result of defective battery terminal cables, it led to ongoing discharge of battery. Autohaus Graser, Pressath, Germany states now I must buy a new battery, which is nonfunctional due to being inappropriately discharged by the defective battery terminal cables (recent recall). Also, the electric water pump became defective as a result of electrical problems secondary to the defective battery cables and has to be replaced. I requested reimbursement for new battery and water pump as result of faulty battery terminal cables which led to electrical problems. I am overseas in Germany with my American Spec BMW, which was purchased new in Germany in October 2008, Pentagon Car Sales.

I bought a 2006 BMW 750i CPO. I bought the car with only 39000 miles on it. I have 67000 miles now. I was told the car had 6 years and 100000 miles of warranty on it. When I called about another problem with the car, was told the cars warranty had elapsed. I told them the car was warrantied until 2012. The dealer told me the car was bought in 2005 even though it is a 2006 model and that it had expired. I informed them that the sales person told me the car was warrantied until 2012 and not 2011. They will not honor any warranties. Since purchasing the car, I have been in the shop for Thermostat problem, lighting problem, fluid leak problem from transmission and coolant, steering column problem, etc. I called the dealer and National BMW and nobody will help me. The transmission now has a warning light. If I replace transmission it will cost $5k to $7K.

We purchased a pre-owned certified BMW in Fresno, CA in April 2013. Within the first week we had problems with the electrical and our amp went out completely. We were told that it needed to be reset but it continued to fail. We had to take the car in 5 times before they replaced the amp. This was only the beginning of our problems. In the first year of ownership, we had multiply problems with the car including but not limited to: new air conditioning, rear door latch, interior door panel, oil leak. The biggest and most dangerous problem occurred on February 11, 2015. I was driving home on the freeway and I lost all power in the car. We were in the fast lane, going up a hill and suddenly no power! There were no warning lights of any kind, just complete power failure! I was able to pull over on the freeway and call the BMW service department in Fresno. I was told by my service adviser to simply turn off the car and it would reset. Upon my arrival back in Fresno, I took the car in to the BMW dealership for repair. After the car was there for a few days, I was told to pick up the car because the service department found nothing wrong with the transmission. Once again I drove the car and with my family in the car on the freeway, I lost complete power again! I took the car back to the service department and told them the car was unsafe to drive. I was given a loaner car. My car was in the service department for one month! My service adviser called me and said that there was nothing wrong with the car and to come and pick it up! I then called the service manager and customer relations with BMW corporate. I explained I could not drive this car because it was not safe for my family or any other driver on the road! It was then that they did an electronic test and determined that it needed a new transmission. On July 23, 2016, on our way to the central coast, the engine started making a horrible loud noise. I took it in to Coast BMW and they informed me my AC compressor was out, the wishbone was cracked and had to be replaced and they found 2 oil leaks. My car had been burning one quart of oil a month and the Fresno service department told me that was normal for an x5! The service advisor at Coast BMW told me my car was NOT SAFE to drive. We had to leave our car at the coast and rent a car home. These are all problems that should have been discovered by the Fresno service team because the car had been in several times. There is truly no excuse for BMW to put the lives of my family and the lives of others at risk. I trusted that I purchased the ultimate driving machine. These problems should NEVER happen to another family. Please be warned that BMW is willing to risk your life and your families lives to save a buck.

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

I brought my 2006 325i into the dealership because the molding on the front windshield is disintegrating to the point that the windshield edges are exposed and water will start seeping into the car. The weather strips on the passenger and the driver sides are also ripped, and the roof moldings are peeling and unsightly. Obviously, the materials used when building this car were cheap. The car was not cheap!The dealer indicated that BMW will not cover this service because the car is no longer under warranty or extended warranty. My argument is that if BMW is selling the ultimate driving machine, it should stand behind its product. My son drives a 10-year-old Honda Accord that has moldings in better condition than my BMW!The representative then proceeded to tell me about other services that the car needs: wheel alignment, steering wheel service, etc. that are more important than the aesthetics (molding). I told him that if the molding on the front windshield is not repaired, I will get water damage after the next rain.I will never buy another BMW and I will make sure my friends know how cheaply made the car is, at a very steep price!

I have taken my BMW 328i in three times to the Plano BMW dealership to have fixed for check engine light which keeps coming up every 3 to 4 months. One of the issues has been an EVAP leak error which keeps coming up every 6 months. Now they say you have to continue paying to diagnose the same issue that they could not fix. I have had it with BMW and when comparing it to my E350 Mercedes Benz I will give Mercedes a thumbs up on their service and their car. I am just so frustrated with BMW and this will be the last car I buy with them.

I purchased a 2006 BMW 750li new from Reaves Motorcars of Tampa. I noticed the paint starting falling this year. I took it to the dealer who stated he felt there was a defect in the paint/clear coat. He called BMW to come look at the problem. On the once a month visit from the regional manager, Bill **, I was called by the dealer to drop the car off for his review. When I came to pick the car up the service tech informed me that it was not warranted. I was also informed that he never even looked at the car. I then spoke to the general manager, Kelly **, who gave me the 800 number for BMW customer relations. I called them and explained the problem and they scheduled another time for the same rep, Bill **, to actually look at the problem. I went to the dealer to meet the rep to discuss the problem; he no-showed and let me sit at dealership waiting on him. I called the 800 number and I expressed my frustration about the unprofessional behavior of the rep. When I got home I received a blocked caller ID call from the rep who asked to come look at the problem but never apologized for his no-show. He showed up at my home with an obvious attitude, looked at the car and said it was not warranted. I was very disappointed. I then took the car to a different dealer, Bert **, to get a repair done unrelated to the paint. When completed I asked for a price to have the paint repaired. I received a call from the service tech who stated they thought I should have the BMW rep look at the paint as they felt there was a defect. I asked who the rep was and the answer was Bill **, the same rep from the other dealer. I explained his past evaluation and asked for a price anyway. I called the 800 number again and shared my concern and they said there would be no further action in spite of my request for a different set of eyes. I feel BMW has poor representation and does not want to fix their defect. I would not recommend a BMW. I will get the car repainted and submit a claim in court.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

I bought a BRAND new BMW 530 XDrive last May 2019. This June 2019 I got a flat tire. I called roadside assistance for the first time and arranged a pick up. It took over 3 hours (FIRST sign they dont care) but they finally got a tow truck to me. The Companys name was T & T towing based in Waldorf. The dealership they were supposed to take my car to was less than 30 minutes up the road. SO after an hour has passed and no update. I called T&T towing to see the status of my vehicle. I was then informed NOBODY WANTS YOUR CAR, WE WILL DROP IT OFF WHEN WE DROP IT OFF. I look on my BMW app and see my car is heading to Waldorf and not BMW of Silver Spring as requested. I contact BMW RSA to let them know how I am being spoken to and that I would like my vehicle returned. I went to Google and wrote a review about the towing company.10 minutes later BMW RSA calls me back and say that T & T towing is refusing to return my vehicle because of my review. (Second sign they dont care) why would you call me. I don’t know them. YOU (BMW) chose them to tow my car. So if you are saying they won’t return it then my car is stolen at this point. Another Hour goes by no car. I now get the police involved and T & T towing decides to bring back my car. It is now 12am the next day.I called BMW to schedule a pickup for the next morning for 7:30-8am so they can get it because I go to work. I called the next morning at 8 only to be informed NO Tow truck was scheduled (Third sign they dont care). I call them and rearrange and afternoon pickup after 5. I get car tow by Past and Present Towing and Recovery. I go pick up my car and I now have a BIG gash missing from my bumper. I call and file a claim on June 5th 2019.First BMW denied my claim saying there is no record they towed my vehicle a second time. Then after I got RSA to send report because it seems customer service and RSA are on different networks and it shows they towed it twice. I am on month 3 and they STILL havent made a decision on my vehicle. I am going to sell this car and get an Audi or Mercedes. No reason to spend this much and they treat you like this.

Two months ago I had to replace a regulator in the rear drivers side window. I own a 2008 BMW 328i BMW. This past week I was on my way to work. Im a international flight attendant and my schedule was for me to be flying for 7 days straight. As I pulled out of my driveway, I tried raising my rear passenger side window. Once again it was broken and would not raise. I stopped at a nearby automotive and the mechanic was able to get the window out of the door and taped it in the up position. There are a lot of thief at any airport at any time of day. I was lucky no one touched my car but shame on BMW. Making a plastic regulator on a car that is supposed to be of high quality. I guess I need to prepare for the 2 front window regulators to go out soon. Plastic is a cheap inferior product compared to metal. It cost a lot a time I put the car in the shop. Your products and mechanics are over rated. The last time I put my car in a BMW dealership for normal check, the mechanic left his drill in the engine. I am selling this car because it doesnt stand up to its name.

In August of 2013, I purchased 2010 X 3. This car had approximately 27 K and factory warranty effective through the end of April 2014. Approximately 2 weeks prior to the expiration of the warranty, I noticed a vibration in the drive train and took the car to the local BMW dealer for evaluation. The dealer determined that a manufacturing defect was contributing to the symptom but that another related component was also defective that BMW was already aware of for my make and year vehicle. The dealer replaced the component causing the initial symptom and advised that it would be 8 to 10 weeks before BMW could manufacture the other needed component and that all of these repairs would be covered under warranty. We were advised to keep and drive the car pending the receipt from BMW Germany for the other component, at which time we would be re-scheduled to return for completion of those repairs. We took the vehicle on an out-of-town trip days after having these initial repairs and while away several warning lights came on indicating a number of issues. Because the car was still drivable we completed our trip and promptly returned the vehicle to the BMW dealership for evaluation on approximately April 29, 2014. We were advised the car was now in worse condition than before and we were lucky that the differential had not locked up going down the highway. The car was left at the dealership who arranged for a loaner vehicle pending the repair of mine. On June 21, 2014, I was contacted by the dealership and advised that my car was repaired and ready to be picked up. I requested a test drive before taking receipt and the shop foreman accompanied me and my wife on a test drive. The car surged upon stopping which it did not do before and the vibration in the drive train was still very pronounced when turning. The shop foreman agreed the car was not roadworthy and we returned to the dealership. As of July 29, 2014, the dealership has not completed repairs to my vehicle. This vehicle has been out of service now for three months. I have offered to buy the loaner vehicle because my wife and I have lost all confidence with the dealers ability to competently repair my car. The dealer and BMW have offered assistance in an effort to negotiate a trade; however considering the aggravation and lost trust, their terms are currently viewed as unreasonable for me. We have had many BMWs down through the years and normally receive very good service from the car. The dealers however need more customer service training.

I brought my car in for an issue dealing with the airbag light illuminated on my dashboard. After being given an appointment 3 weeks after I asked for one, I was told that it was a seat motor issue and that the car thinks there is a passenger in the seat and will activate even if none is sitting there in an accident. The repair would cost over $1500. I rejected the offer but asked if they could take off the warning light. They said that it was impossible, that only if they repaired it could that happen.As I was waiting for the return of my car, they told me that now my passenger window wouldnt go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told Thats the price. $250. I paid.When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

I bought a 2007 BMW 550i with 50000 miles on it. So far I have spent almost 2000 in repairs but nothing has really been fixed, my transmission hard shifts between 1 and 2nd same downshifting, it jerks when taking off basically giving you whiplash starting off. Ive had the car reprogrammed twice, all that did was turn my entertainment screen sea green. They say I need a valve body which is a $2000 dollar part inside the transmission which my aftermarket warranty would not cover because they said since its electrical they wont cover it. But the warranty states they cover internal tranny parts which is another rip off these warranty companies. AC compressor failed, water pump failed. Suspension sucks, it shakes. Have bought new tires and like 5 wheel balancings and still vibrates at 60 mph. And the car only has 61000 miles on it right now. This is my second BMW, they both sucked, spent way too much repairing these cars and time wasted. It will be my last BMW and the dealer will not address most of these problems, they recommend getting just a whole new part so 40,00 miles later that part will do the same crap. Fail!

On or about 12/24/12, I was waiting at a red light when I heard a loud bang similar to a gunshot at which point the driver window of my 2012 BMW X3 spackled or spidered.

The 2001 BMW R1150 GS is a fabulous motorcycle. A beast of a motorcycle. Well engineered and tough it will take you where miles are afraid to tred! The R1150 GS has power to spare. Surprising lower and performance. My last motorcycle was a 2003 Harley Davidson 883 Sportster. I was impressed with the power of that Harley but this 1150 BMW puts it to shame. The BMW is smooth yet robust. The 6-speed gearing has a wide range. I especially like third gear! A handful of throttle feels like you are blasting off to the moon! At age 67 I only rode my BMW mildly off road on my own farm and then only over improved dry pastures! Mine has just over 31,450 miles at the time of this review! My bike was fully serviced and ready to ride anywhere when I purchased it second hand. The tires were just 1 year old with just 1,000 miles on them. I am 67 years old and recently purchased this BMW motorcycle in September 2021, however it is too tall for me to ride comfortably and safely. I have a 30" inseam but riders need longer legs to safely handle this motorcycle. I thought about lowering the suspension but these GS BMW's are too nice to alter. So I purchased a second BMW R1200C Pheonix last week which suits my stride much better. I do not need two BMW motorcycles so I am reluncticly parting with my GS. This is what Cycle World Magazine had to say about the BMW R1150 GS: BMW R1150GS - BEST USED BIKES Exemplifying the very essence of a two-wheel Swiss army knife. Cycle World July 22, 2015 YEARS SOLD: 2000–2004 MSRPNEW: $14,190 ('00) to $14,500 ('04) BLUE BOOK RETAIL VALUE: $4,885 ('00) to $6,500 ('04)BASIC SPECS: The R1150GS is powered by an 1,130cc air-/oil-cooled, four-stroke opposed twin featuring four valves per cylinder, electronic fuel injection, and shaft drive. The 1150 introduced a six-speed gearbox, while later models came equipped with dual spark plug heads and servo-assisted combined ABS brakes. The GS weighs 582 pounds WET with its 5.5-gallon fuel tank topped up and produced 74 hp and 68 pound-feet of torque at the rear wheel on the Cycle World dyno. The "Showa" suspension offers 7.9 inches of rough road-smoothing travel, while the adjustable saddle height (33.1 to 33.8 inches) accommodates a range of riders. WHY IT'S DESIRABLE: Few bikes have proven to be as versatile as the GS BMW Beemer family, with the 1150 exemplifying the very essence of a two-wheel Swiss army knife. It's a road-hardened touring mount and heavyweight dual-sport all wrapped in one. "I went places and saw things on the GS that I never would have on another bike," Mark Hoyer remarked back in the days before he was editor-in-chief. "It truly makes molehills out of mountains." All that, plus the reputation of durability and reliability rivaling that of an anvil easily warrant the price of purchase. THE COMPETITION: Long-travel twins gained prominence in the early 2000s with the introduction of the KTM 950 Adventure and 1,000cc Ducati Multistrada. Undoubtedly, this trend was helped along by the BMW R1150GS, which was honored as the Best Sport-Touring Bike of 2000 by Cycle World in our Ten Best issue.

I recently purchased 2012 BMW 5 series. It was 51k miles on it and this car had a very good maintenance record. I was thinking thats a very good deal to get a low mileage, well maintained and reliable car. But as for now it appears to be the worst purchase I ever made in my life. I drove it for few month (now it has 57k miles) and got transmission fail for no reason, BMW service asking for $6500 for repairs. How it could happens on that ridiculous mileage? I drove many other brands and some of them was well over 100k miles on it, and were just changing oil. So Ill probably fix it and sell right away accepting loss, I totally lost my confidence in BMW, thats garbage. Dont want to wait until engine will fail in next few thousand miles. BMW Goodwill only works for valued customers who already spend fortune for them. My point is that BMW cars is a total junk! Only can drive it within the warranty period when they will have to take care of their junk. Thanks.

I purchased a 2005 X5 last week that had been in two accidents from BMW of Oyster Bay located in Oyster Bay, Long Island. I traded in my Volvo XC90 towards purchase of the 2005 X5 grey color SUV. I brought the truck to my regular mechanic to get new front tires and my mechanic found and showed me the left and right front axles were shot and it was dangerous to drive the vehicle. So I replaced them, cost me $850 for parts alone plus labor.My mechanic also pointed out it needed lower ball joints and front control arms so I brought it back to the dealer and raised hell, How can you sell me a vehicle with all these problems? They sold me a piece of junk. They sold it to me for $16000 less my trade. I laid out 8402 dollars for the balance due. They are now fixing the vehicle and called me today to let me know they ordered air bag parts. They wont be in until Thursday. Also, I gave them a list of all the problems that have to be fixed. The drivers door has a rattle in it and closes sloppy. The front end is shot. They gave me loaner car while I wait till they fix it. They sold me a lemon.

I purchased this 2008 pre-owned BMW in July and it is under the warranty. Only one month later, the engine light is on so I have to go for the maintenance. One month later, the right rear light is not working so i have to go to the dealer again. What really troubles me is that last weekend I am waiting for my friends in my car which only without the engine in 20-30 minutes, the battery is dead. When I called roadside assistance from BMW, this guy cannot even find where the battery is located and he tried to connect his equipment with something looks like battery besides the engine. When I pointed out to him that the battery may be located in the back, he used his equipment which is not fully charged to jumper my car. Of course, it did not work so he insisted that it is my battery problem and even told me to tow the car on the next Monday. And I called BMW again to ask for sending a professional roadside assistance to me, which should not be the previous one. They promised the new guy will come in two hours. It is already 10pm on Sat night. After two hours, it is close to 12am, the old guy called me again and said BMW send him again and he wont come anyway. I am so frustrated. I have to call my friend to pick me up and interestingly, my friend used his jumper and it worked. It should be much easier but BMW assistance just made things more and more complicated.

My BMW 2006 325i with only just 50k plus miles now has a transmission overheat light warning. It was stuck in drive gear and forced into park. Next morning, it would not release into any gear. I read the manual and manually defeated the locking mechanism and drove to BMW dealer. The warranty ran out 11 days ago. Audi next time.

I bought a brand new 2013 BMW 650i Gran Coupe xDrive which cost me $104K. After driving my car 13k miles, I got an oil change from a non BMW repair center which is okay according to BMW. The shop was not able to take off the service light when it turned on at 15k miles. They told me its not a problem because I already got the oil change; I should take it to BMW to take the service light off. Within five days, my car shut down and I got it towed to BMW of Bayside. When I took it to BMW of Bayside, they automatically declined my service because I never took the car for an oil change at a BMW dealer and told me I owe $18,500 for a new engine. I spoke to the service manager and I told him I had a valid receipt for repair. He was quick to answer, It doesnt matter to me. Your cars warranty is void. I quickly reached out to BMW of NA and going back and forth, they asked to see the receipt just to waste my time for two months. Now BMW of Bayside and BMW NA does not want to give me information or a reason why they arent covering me especially after BMW of Bayside told me when they received the car, it had only 4.5 quarts in the car and only 3500 miles over the normal 15000 miles per oil change limit, which should be enough to drive it even if I didnt get an oil change. Im now in the position of not paying for my car and leaving it in the shop. I will burn my credit before I shell out $28k for a warranty item!

Bmwx3 2007 lost power. Engine light went on in traffic. Took to repair shop. The all 12 latch adjusters were shot, needed to be replace at 1000. Needed special tool. Once they came off, whole cam shaft was scarred and front end was falling out. Car had 75 thousand miles on it then the starter went 5000. Worth of damage not covered.

TPM Sensor Damaged Again: I bought a 2007 525i BMW a little bit over a year ago, and this is the second time during the last four (4) months that the TPM sensor went bad. I now realize that due to water intrusion in the trunk, it causes for the TPM sensor to get water damaged. By browsing the Internet, I am now aware that this is a common malfunction for the TPM monitoring sensor on the 525i model. I believe that this should be part of a recall by BMW to specifically address this issue that is a common problem due to an engineering defect by putting such an electronic part in the bottom of the trunk when it is prone to get water damaged. The TPM sensor is now defective and needs to be replaced. Please advise how to proceed.

BMW X1 is absolutely ** car. I am regretting the day I bought BMW -X1 20D from Navnit Motors. It has given me more grief than pleasure, and the guys I bought it from dont even have the basic courtesy to get back to me or call me or reply to my email; attitude stinks, they sell the car and forget about it. Thats the attitude Navnit and its staff has; go to hell. I bought an XI -20d last year, Invoice no ** dated 21-3-12 from Navnit Motors in Narain Pro Audio Lighting Pvt Ld and I have driven less than 3000 km. from 21st April 2012 till 21st March 2013 as the car is still in BMW repair center and I have driven here 6-7 times to my bungalow in Lonavala. I hardly use this car in Mumbai.The front wind shield glass got damaged sometime last year while cleaning the car on the passenger side. I had BMW secure and Navnit replaced the glass and charged me Rs 1500 but I lost no claims bonus plus the headache of traveling from Bhiwandi to Andheri to and fro and wasting my entire day, money and petrol. After that, both the 2 rear windows were not working and I sent the car to Navnit service station and it was stated that the motors need to be changed as they were defective, and the motors were replaced and its working okay now. I dont understand why the motors should break down so easily. This is obviously the case of substandard motors used.Now again the glass has broken on 19th March 2013,while cleaning the car at the same point as last time on passenger side. This is definitely a manufacturing defect. The toughened glass has to take a lot of abuse. Why should it break like this? It cannot even take the load of its own wiper. In discussions spanning almost 2 hours with Prakash **, I came to realize that both the left and right side wipers were different with different curvatures. Prakash stated that maybe a stone or flying object had hit the glass. I physically removed the wiper blade from its attachment and we checked that the lower part fitted on the car was touching the glass, where the crack had started. So we both arrived to the conclusion that the windshield was broken due to the wiper falling on the glass on the passenger side. Further, I let the wiper slip from my hands with its maximum inherent force to touch the glass at least 15 times on the drivers side but nothing happened to the glass. Why should it break the glass not once but twice on the same side and at the same point? A car of this quality is supposed to handle a lot of abuse and XI cannot even take the pressure of its own wiper which is absolutely ridiculous, obviously a drop test with several thousand times drop of the wiper on the windshield which ensures unbreakability by its own wiper is not taken or maybe the curvature of the wiper is such that it breaks the glass or maybe the padding is inadequate but I feel absolutely cheated by buying such a substandard productI am just too scared to even get my car washed or even take it out, for anyone on the street can just accidentally take the wiper up and put it down on the wind shield and the glass breaks again. When I called about the basic charge which was Rs 1500, I was told by Sameera that the charges are Rs 2500 and I would have to pay a couple of thousand more for rubber charges, and when I spoke to Miss ** in Service, I was told that Rs 1500 only need to be paid and not Rs 2500 as my insurance was done in March12 and the charges were hiked from April 2012. I am shocked that anything is quoted just to milk the customer more and there is no fixed policy of Navnit.Further, I had gone to the service station and met the head, Mr. Ravi **, and he was abrupt to the point of rudeness and he was just saying he had a meeting at 12:30 and had to leave and when I told him about the glass breaking twice on the same side and motors failing in almost a brand new car as it is driven less than 3000 km., he just said, It happens, and gave vague reasoning that electronic components like motors can fail without any rhyme or reason. I was zapped by his answer. Now these are high quality geared motors and the test method involves thousands of times to do up and down and 2 motors failing at the same time is not a coincidence and that, too, when we have hardly used the car and in less than a yearFor the record, I would like to state that my son or I personally drive the BMW and we dont let our driver touch the car and even the inside cleaning is done under my sons supervision as we dont hand over the keys to anyone excluding my son and myself. We treat it like a baby. I have been dealing with BMW such as Suchita/Pritesh/Kuber/ ameera,/Ashwini /Prakash (service), Miss **(service)/ Ravi (Service ) but none of them have even bothered to call back or answer my grievance. What precaution has been taken that the glass does not break yet again? I am thoroughly disgusted with the car and specially the attitude of the dealer and its staff. We bought the BMW x1 thinking that we would have a superior quality product but even a Nano costing 1/12 the price we paid would have been better.In my 33 years of driving spanning at least 30-32 different varieties and makes of cars, no glass has broken like this, not even once (wiper touching the glass) or motors damaged within 9 months of use and that too not once but twice, I would take this up on public forum and I am going to put this on all websites of manufacturers of BMWs rivals so that maximum people are aware of this if my concerns are not addressed as it is a clear case of selling me a substandard product and cheating.

I purchased a 2011 X5 brand new from the factory back in 2011 and was experiencing some squeaking noises coming from the front end of the car. I complained to my servicing dealer about the problem back in 2011 or 2012 and they never took any action on the problem. However fast forward to 2013, the problem got worse and occurred on a frequent basis which was very embarrassing to me. In May of this year, my U-joint broke. My truck was down for about 2 1/2-3 weeks. During this time I complained about the squeaking noise as well. The U-joint was repaired; however, the truck was still making the squeaking noise. Took the truck back to the dealer for the noise. The truck was down again for about another 2 weeks. However the squeaking noise was still occurring. I took the truck back again but I was told by my service advisor he didnt hear the noise so I should record it when I hear it and email him the noise so that he could send it to the shop foreman. I did so and returned the truck to the dealer. The truck was down for another 2-3 weeks and when I got it back, the squeaks turned into a whining noise. In addition to the fact that I now had oil leaks. At this point, I took the truck back to the dealer and filed complaints with the BBB, Consumer Affairs in addition to contacting BMW N. America. I was told that due to the mileage and age of my truck that BMW was not liable for the issues I was having with my truck thus they would not provide me with a new vehicle or provide a sufficient monetary amount to buy out my finance contract, etc. I am very disappointed that a luxury vehicle has performed so poorly and BMW does not want to immediately take responsibility for a defective product. However they did offer me $2k for my inconvenience on the condition that I sign a confidentiality agreement which would release them of all responsibility of any issues I may have with my vehicle past present and future in addition to agreeing to not disclose the nature of my experience with the defects and failures of my vehicle.

I have a 2020 BMW M4 Convertible. My vehicle has 8,000 miles on it and the brakes are warped and shuttering. My horrible BMW dealership (HENDRICKS BMW CHARLESTON) wont cover it because there is a white paper out on it. They said since I dont beat the car up, this will happen to the brakes. They said the M4 is meant to be raced and beat up...so not an everyday driver. I pushed thing up to BMW, and after promising to check on helping out and get back to me in 5 days. I gave them 3 weeks and still no call back, so I called them and found out they will not cover either. If you know how thick the rotors are on an M4, its hard to believe that they are warped after 8,000 miles. This to me is a definitely defect. Bottom line is BMW is not service oriented anymore. What is really funny is I was just in the process of purchasing an X7 for my wife, and immediately cancelled the order. There are plenty of other car manufacturers out there without dealing with this. I will NEVER buy a BMW again. As a side note. BMW was going to charge me 2100 to resurface rotors and replace brake pads. Just terrible when a company that used to be great is worse than Chevrolet. I quit buying Lexus for a 10 year period because of horrible customer service, and how they dealt with me at the end of a lease. BMW is a horrible company for folks that like blowing their money for nothing. I have owned 6 BMWs and this truly is the end of my relationship. They truly arent doing the right thing and Im certainly not going to have a business relationship with a company that doesnt do the right thing or backup their products and looks for ways to get out of support. WITH BMW...BEWARE.

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

About two months ago I bought 2013 528i BMW CPO (Certified Pre-Owned). After buying the car overall I have driven the car for about a month. 2-3 weeks ago (that means I had the car less than month and half at the moment) I noticed that the driver seat upholstery has started cracking. The crack was very minor at the beginning and now apparently it is bigger (since very often I vacuum and clean my car I notice little things very easy...). I scheduled an appointment at Pacific BMW (BMW of Glendale, CA) and even I didnt think that I will stock in such situation since the mileage is less than 50,000 and the car is still within warranty and plus additionally I paid extra $7,000 for extended warranty. When I took the car to dealer the service adviser told me that the upholstery is not covered by warranty. Even counting the fact that my car has heated seats (heating elements in upholstery) still BMW doesnt cover such issues and to fix it will cost a lot of money since they have to replace the seat (OUT OF MY POCKET). No way! Its joke! I called BMW customer relations and explained that I just bought the car about month and half ago, that this 2013 528i is my 5th BMW and in the past I had 325i 525i, 328i, 5XX (dont even remember). The girl told me that she will try to do something and will call me back. About a week later received call from Supervisor or Manager of customer relations Kayla (sorry if misspelled) and she told me that BMW willing to cover 25% of the cost. Lets say if the cost of seat and labor is $2000 then they cover only $500!!! And for the car that I owned only month and half within warranty I have to pay $1500. So it was the second heart attack...I explained all the situation her that spending several tens of thousand, within warranty, customer for life... She said that all they willing to do now and she said if Im not going to do the job for 25% she will notify the service manager of the dealer that I change my mind. No way! Its totally rip off! You just barely sold the car to me and dont care about your customers and the facts. NEVER another BMW! I will tell my story all my friends and relatives and let them to decide if they want to face my situation and deal with BMW.

My name is Nina ** and Im based out of Mumbai, India. After seeing the many advertisements on the television, I bought the very expensive BMW 7 series which cost me about 1 cr rupees. I bought the car in Nov 2009 and I have used it very carefully and sparingly without giving it to a single driver. The car has run only 18000 kms so far and has been regularly serviced by the authorized service centers of BMW on time as prescribed by the BMW company. Last month in July I drove my car from Mumbai to Pune and it was a rainy day. I parked my car and went to stay in a hotel overnight with all doors and windows completely shut. When I came to the car the next day, I found that my car was completely flooded with about 40-50 liters of water only on the left hand side of only the back side.We used 1 liter Bisleri bottles to remove and we removed water for about 2 hours manually from my 7 series BMW. When the water was completely removed, we started to drive back from Pune to Mumbai. Only drive back I noticed that the car was filling up again as fast as about 10 liters in 30 minutes so we stopped the car every 30 minutes to empty the car of the water. We were very worried for our life while this was happening as we were worried that the water in the car will interfere with the electricals of the car and the car could catch fire.However, when we returned, we sent the car to the authorized BMW service center - Navnit Motors. They told us that the water had filled up inside the car because apparently the car has some vent which sends the rain water out of the car. However this vent got choked so instead of the rain water going out of the car, it started coming inside the car. Now I dont understand this - as this is the basics of any car. I have never heard of something like going happening in even small segment cars like Tata Nano, Fiat Taxis, Hyundai i10, etc, Maruti 800, etc. I cant understand how a luxury car like BMW 7 series can get something so basic wrong wherein a car which is regularly serviced by the BMW authorized service centers can flood up during monsoon from inside and make its passengers do work like removing water from the car and throw it out of the window. Its supposed to be a luxury car which is supposed to give immense joy and that is why they are charging a hefty price for it. But what I have experienced is barely joy. Sir, I need your help in getting justice as BMW thinks that it is my fault that this has happened to me and they have raised a service repair bill of 38000 for this and along with it they have raised a bill for million other things which were not wrong in the car and they are saying that I need to pay them 150,000 rupees for random other jobs which are as crazy as this. Sir, how do you recommend that I get justice? I feel cheated by BMW as I feel that Ive been sold a faulty car and they are not responding to my email.

I recently visited the BMW service center in about my 2007 BMW 525i, 58K old car. It stalled on the road with a huge cloud of smoke behind the car on the coldest day of the winter and I had to tow the vehicle to the service center. I did not get an appointment initially. I was told it would take at least couple of days to see the vehicle. I had no choice but leaving the vehicle at the service center. It took 10 days to get my vehicle back. I did not get the vehicle completely fixed and problem free. Nobody trust the owner of the car when I said I never found a single problem till it was stalled on the road.I was charged $2k initially. When I asked for the bad spark plugs which were replaced as part of the process, I was told they were disposed, then the representative went inside and found unused parts lying around the car and reduced that part price from the $2k he initially charged and gave me a new receipt. If I had not asked for spark plugs, I would have paid $2k and returned losing my money for the unused parts brought as part of my invoice. I am not confident if they have really replaced the parts that they are saying they did as part of the service contract.Now my car makes a chopper sound. It rattles like a old car out from the junk yard. The service manager says it could have existed before and it is continuing which is not true as nobody trust the car owner. The service guy told me that my engine is hydro locked and says that he never saw such problem in his entire experience and says that he do not know how to fix this. I am left to live with the problem. I smell the burnt odor when I drive. I do not know if it is a major problem or not. I was told if I drive the car for 1000 miles, the burnt smell will go away.One more surprising thing is, I was told they removed the entire engine oil from the engine. When they did that, is it not their responsibility to fill it back to normal level? They did not do it and told me I have to drive at least 1000 miles do get rid of the burnt smell and delivered the car. I took the car home, before I reached home it threw an error message saying the Engine Oil Levels are below minimum. What kind of service is that? Do they want to ruin my car and make me buy a new one or leave the car for more repairs and get looted? When I contacted the service center about the Engine Oil Levels, service manager asks me to come down to top off with one quart of oil. I asked him how can they deliver the car with engine oils at so minimum levels after service? I got no satisfactory answer. I have to leave the car for half day at the service center requesting (begging would be a right word here) to service my car paying $120+ more.I have no peace of mind with the car. All these problems clearly state that if you are out of warranty, just sell the car and get rid of the hassles. 58k on my car shows that it is still a baby. But the problems on the car are very scary. It is just the appearance and from inside BMW is the most problematic car I have ever experienced. I have to always worry about the battery draining because of the continuous checking of computers. The display throws all sorts of problems. Some times it stops working. Display is not a wear out part so early. Why should a customer worry about the car all the time? I have gone thru the forums. A lot of problems with 525 series. Why dont you guys recall and fix the problems? Why should the customer suffer so much paying for all the hot fixes you forgot in the first place while releasing the model? I am a very good driver and I maintain the cars very perfectly servicing them every 5k miles and taking good care. I have a Honda Odyssey 2007 model. Hassle free, not a single problem till now. Cars should be like that, hassle free. BMW is proving that luxury is a pain and a hole in customer pocket.If BMW is trustworthy as it claims, then please fix my car with no additional costs, as you did not fix the problem in the first case, despite charging me so much money and time. I hope someone will respond positively to this painful email. If not I will definitely will not buy a BMW in my life again and would not recommend to anyone. It is really painful knowing that BMW is so poorly serving customers not fixing the cars problems properly and driving customers to buy new cars.

I bought a new 2013 BMW 328xi and at 17,000 kilometers I experienced shuddering when braking. Upon further inspection I was told my brake rotors were rusted grooved badly. Contacted my BMW dealer, and he promptly told me that brakes are not warranted, and it would cost $900 to replace them. There was very little wear on the pads or rotors - I questioned why I would replace them with BMW brakes, as the first set rusted out in only 17,000 kms???? And the new ones were NOT warrantied also!!!!!BMW head office in Germany emailed me that you must dry off your rotors after theyre wet!!!!!! My local service place laughed and said that that was almost impossible short of taking all the wheels off!!!!!! Normally car companies do not warrant brakes because they are considered a wear item, which makes sense, but mine were NOT worn! I replaced the rotors and pads with aftermarket ones that WERE warranted and would not rust! I am now taking BMW to court to get my $900 back. BMW were not even interested in finding out what conditions would cause the brakes on a $60,000 car would rust out before the FIRST oil change was even due. Please let me know if anyone else has had this problem.

To whom it may concern: I purchased this over $30,000 expensive lemon on December 2, 2015. This vehicle has been in the service center more than Ive driven it. My expensive lemon of an investment is currently at the BMW Midtown service center waiting on the arrival of its new engine from Germany. I was told it will take weeks. I am very disappointed in my pre-owned certified vehicle. The resolution offered to me is not appreciated by me. Please any feedback is welcomed.

We love the style lines and color of BMW 328i. Its a well-rounded car with its size, luxury features, maintenance and insurance costs. When test driving it we were really impressed with how quickly it responds to the driver. It drives like a dream. We also like the convenience features, quality feels when you close the doors and touch the fabrics/ Materials used inside. Very pretty color and we enjoyed the car dealerships low pressure, friendly and helpful attitude. Phone interaction and price were all attractive to us. However, I wish the engine sounded deeper/ Stronger. Wish it had a standard rearview camera, it seems strange a luxury car brand would not have this as standard today. Also, why do all BWMs eventually smell like crayon?

Two words to say about BMW, EXPENSIVE JUNK!! It was my dream car..... Unfortunately sorry to say its my nightmare now. If there is fair justice, Perrillo BMW in Chicago should be closed down by the authority for the scam that is between them and warranty companies scamming consumers to make fast buck. Every time took the car to them for service had to bring it back for something else. My car been to them over 30 times. Last time they kept for 7 months to fix the passing of state emission test. My car had less than 50.000 miles all that time. The body was damaged and rust spots all over it from their underground garage and lost my key. l can go on on with this. And contacted BMW North America, theyre even worse by misleading advertisement for the make of the ultimate pure JUNK. THEY NEED TO OWN UP TO THAT!!!!!

So disappointed with BMW USB & AUX outlet when using an iPod. How can a 2010 $65K car not be able to read an IPOD! Cant read title of songs when hooked up through USB cord nor do all the songs appear for play -- AUX cord doesnt work at all! BMWs answer to this issue was they are behind in keeping up with computer technology -- False Advertisement if you ask me!

My car stopped on me going out of town on the weekend and needed a tow. I contacted BMW roadside from the number in my trunk and set up service to be towed to BMW of Manhattan and I prepaid 139.00 from my debit for the service. I called the service center at BMW of Manhattan to assure security and lockup information and was told that they could not accommodate that and they closed at 5pm. So I knew the car wouldnt arrive on time because it was a little after four when I called back roadside and made reservations for the car to be stored at the towing company until Monday morning but I had to upgrade the amount I paid from 139.00 to 169.00 because of storage time. I was told the first payment couldnt be reimbursed over the phone but that Id receive it in three to five business days. I continued out of town on the 30th through Greyhound and returned on the fifth. I kept running into the resistance of phone tag when I returned but finally got through with email correspondence. When I visited the BMW of Manhattan location I spoke about the issues and options concerning the car. The 189.00 payment for diagnostic and the issues that needed to be addressed. I was told I needed the alternator replaced and battery fixed then another diagnostic needed to be done to see what caused the recharger to stop charging and the battery to die. I explained that I had some one oil the car and wanted to know if that could be the cause because he used oil that was not suggested by my previous mechanic; it was Mobile synthetic and I wanted to make sure it hadnt shocked my system causing the car to fail (BMW 750i 2006). I also didnt want to pay for a diagnosis and fix it only to pay for another diagnosis and realize my system was shot. I feel he should have been able to give me that information the first time opposed to being charged so many times. The service area associate assured me it was not the oil but he needed to fix the car first then re-diagnose.So, I asked about the financial assistance program that I was told they didnt have. I was also told if the car was fixed and not picked up Id be charged 85 dollars a day for storage. So I asked the service adviser Denise ** did she have the information for the towing company. I wanted the car towed back to she said No. I then stated I have it in my papers I will call and have it picked up and she replied I do have it. She gestured to a folder in front of her and she said Ill call and make the arrangement and the car will be picked up Monday (This was a Saturday again and they closed at 5).Its been two weeks now since the car broke down and I have not received my reimbursement. I called BMW roadside. They cannot give any information or a telephone number to speak with someone who can explain why I dont have my 139.00 back. The woman on the phone sounded unusually uncomfortable and told me I had to send a letter to the claims department. Thats all the information she could give me; that there was no number I could call. I expressed my concerns about no contact by phone and not receiving a follow up (which she said I should have gotten). Ive googled and cannot find a number for BMW claims or reimbursement and they insist they cant help me on the phone.I called BMW of Manhattan and was greeted nasty. I wanted to know where had the car been delivered to and the woman on the phone said It was delivered to the shop where I was having it fixed (she said it wasnt there). I told her I didnt make arrangements and wheres my car. She told me to hold on and transferred me to Denise ** who said she never made the arrangements and never agreed to it. We went back and forth on the phone till I finally asked wheres the car and she said Its still in the service area. Today is 10/13/17 and the car has been there since 10/02/17.I think BMW of Manhattan is a in every area from the financial assistance to having the car fixed and also on delivery. The attitude of the managing staff Ive run into is very unethical. I feel its bad business to take my money and now I have to chase it and get spoken to rudely. There system is not put together professionally; unless theyre just common thieves. I would like my money returned and car delivered and as I write this long (hour-some) letter the email had still not generated on my phone for an update (as she called it). BMW gets no stars from me. I wish I never bought the car. (I wanted an Impala.)Oh, and when I returned to my car to retrieve stuff from my trunk. They had left food in the car that was rotting for the time it was there. The windows were rolled down and big flies were in my car. I had little groceries in the car and though it might not be their job, if you are working on it and its in your garage common courtesy and your environment should have made you throw away sour milk, juice and hamburger meat. (Im just saying.) But Im not on fb so I wont. ;) I didnt know Id need receipts at the end for this but I can furnish upon request.

I bought a BMW with extended warranty which covers paint, tires, windshield etc. I was not told about the full deal. I was misinformed about windshield because their extended warranty only covers it one time! If it happens again no one will help. I was not told and didnt read the fine print. Now I had also coverage for paint and had a scratch in the bumper. They said its accidental or driver error. I dont understand what I should do at this point. All I did was parked the car in the Home Depot parking lot and came back to see the bumper scratch. Now its not covered according to the BMW 3rd party coverage. I asked under what criteria my scratch is not covered and what did you based on? They said picture and some and someone came and looked at it and thinks that its not covered.I went and spoke to the sales manager. He said that you paid $2000 for windshield protection and now you already got the money back and just be happy about it. I paid almost around 8000 for extended warranty. No one is able to help me out at this point. I called IBC and they said they dont deal with extended warranty and ask me to call and talk to my local MP!!! Can anyone help?

I own a 2007 BMW 530i and cant believe the problems it is giving me. I have taken it to the dealer every month since August 2011 until now. I had major problems with power steering not working, alternator pulley damaged with belt, engine overheating, left fuel level sensor cap leaking, coolant pump not working, lower radiator hose and coolant temp sensor leaking, vibrating at high speed, radiator leakage at the bottom and after radiator replacement upper radiator hose was leaking. Stranded again with internal fault in starter as per the dealers service center. Washer fluid pump leakage was found. After all the repairs since August, I ended up at the dealers with transmission malfunction indicator and was told it was due to one of the crankshaft sensors that was faulty. During the check, they also found oil filter housing gasket leaking. Owning this car has been one expensive and frustrating experience. I would not recommend this car. We pay the price for quality and not this torture. I have owned a Mazda 323,Toyota Sienna, Camry, Mercedes and Volkswagen that have lasted for more than 175,000 miles with no major issues. Owning this car has been the worst experience of my life. I contacted the corporate office for BMW and was told that they will take the complaint but no one from their office has to call us back.

In July 2011, I sent an email to the BMW dealer in Cairo complaining about my BMW 525i Chassis Number: CS28301. My BMW was bought in 2007, and only has 120,000 km, but I am already having problems with the radiator and water pump. It is quite frustrating and disappointing on my part because I expected my BMW to last longer. I had the impression that it is built out of high quality materials, and it will never go fault that fast. I have other basic cars; Verna, Tarcel and Vectra, the same age as the BMW and maybe even older with higher mileage (300,000 KM), but they are still in good shape and has not malfunctioned unlike my BMW.My email was promptly answered, and I was told that I have to shoulder the expenses for the repair because my vehicle is already out of warranty since December 17, 2008. I had a BMW AG warranty policy, which was two years unlimited mileage. Mr. Hassan ** apologized for the inconvenience caused, and the time I spent dealing with my car problem. However, he said that the vehicle and their parts, regardless of how well made or maintained, do not have an infinite life span, and eventually replacement costs must be borne by the customer. He added that based on the vehicle age and mileage, they cannot consider the fault as a manufacturing defect.I relied that I will repair the car; I will sell it, and buy a Mercedes or Japanese car. I told them that BMW will lose its customer because its an expensive car, but not a durable car. Finally, I said that I will not recommend BMW to anyone I know.Copies of the emails are available for inspection.

I own BMW 2009 335i and had fuel injector went wrong. I took it to import car specialist and diagnosed/ready to be repaired when I read the article about the injector recall on 2010, previously produced BMW. I called toll free to confirm if that is true. A representative responded my call and told me it is not the recall, but they extended warranty and told me to take it to the dealership. I was about to spend $1700 at the import specialist, so I was so excited about it. I called repair shop right away and canceled the repair, and told them I just spoke BMW representatives and he said I have warranty. The repair guy congratulated me saving a lot and asked me to tow my car since the sounds are real unstable so I towed my car to dealership. They took my statement took my car.The next day, the dealership called me and told me I dont have warranty and call the company again to confirm. So I called the same number, the representative who answered my phone was so rude (and she will contact me several more times to tell me the exactly the same story) and asked my VIN number, and the VIN number I gave her doesnt have the warranty. I tried to explain to her what had happened a day before, but she wouldnt listen. She kept saying that she doesnt have any record of me calling, even if I copied my phone call photos and Verizon statement. Several uncomfortable conversations/emails/proof of BMW dealers statement of it saying I believed that the warranty was covered at the time of my vehicle was received at the dealership, they denied their responsibilities, and treated me like I am the liar.Who would go through that trouble not believing having warranty, paying $700 more than the imported specialist and towing and double dipping diagnostic fees. My car is still in dealers while I argued with them to admit their mistakes, but no apologies, but I became a liar of calling them, they couldnt find my number that morning calls... etc.I still dont have car two weeks later (still in the dealership) and wrote a last email, I gave up. All I can do is let my friends and family know what theyve done to me, how they treat their customers and encourage them not to be in a situations like me. It is not only pain to deal with people who doesnt believe me with all the evidence I presented, but also ignore their responsibilities of what they informed to their customers. I ended up will pay close to $2500 to change the problem injectors, but I ended up not suffering from them ever because I will never take my car to the dealership and never buy another BMW.I really regret my friends recommendation not to buy one years ago, all I would get is trouble... and yes. Anyone out there, know this. They will tell you, while looking at the image of your phone record, You never called us, we dont have a record of your number. Not honest, soon or later the business will pay the price for it. Just like our lives.

It is not a trustworthy car at all. It is not a trustworthy car at all - put me in a near-death situation. I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMWs claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate write-right.It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise).I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and nonworkable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, Do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense.This also reminded me of BMWs electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW.I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMWs response to this issue and whether they resolve this at their cost.

I looked up all of these reviews to decide what to do about my 2011 BMW Coupe. I previously owned a 2007 328xi sedan. When the 6 years of warranty ran out, I had expenses of over $1000 frequently. I traded it in on a 2011 Coupe, with warranty. I almost have 50,000 miles on this car and I will definitely spend $2000.00 to get the next warranty. Then I will sell the car or trade it in. I love my BMWs. They are fun to drive and MY dealers have been great. The first was DeSimone BMW in Mt. Laurel, NJ, the current one is in Atlantic City, NJ. I always get a loaner car. The staff is polite and they answer my every need. As long as the car is under warranty, it is all good. It is so sad for me to read the horror stories on this site. I thought I was getting ripped off buying my 2011, it seems not. I wish the best for all of you. These are expensive cars, and for me they are worth it for the service and atmosphere, AND driving.

I have a 2007 BMW 525. Its engine block was broken by driving over a road bump. I never heard of solid metal breaking, but it was required a new engine. Thanks to my insurance, they covered it as road hazard but my rates are up and had to pay $3000 out of pocket as deductible and related expenses. My friends still do not believe that it needed a new engine.

There is a recall on all BMW N63 vehicles for excessive oil consumption bulletin B001314) customers care package. My BMW 550i GT is consuming oil and white smoke is coming out the tailpipe. I took my vehicle to BMW and they refuse to perform the necessary repairs included in the ccp, my crankcase valves, also the cooling hoses. All this is included in the class action suit they claim I have a engine leak. The engine is leaking because the valves are worn and need to be changed. I need help getting them to conform to the ccp. The people at BMW say I need to replace my engine at a cost of more than 15 thousand dollars and due to the mileage on my car 106 thousand they are on going to pay 4 thousand dollars. So I’m stuck paying more than the car is worth unbelievable. Don’t buy BMWs because it’s only a matter of time before your valves go bad as they use plastic parts throughout the engine.

The factory warranty on my 2007 335i convertible expired on June 2, 2011. On May 31, 2011, I took my vehicle to Bloomfield BMW, because the radio would intermittently go off by itself and would not come back on for approximately 15-20 minutes. The dealer was not able to duplicate the problem at that time and no repairs were made. I also reported that there was a squeaking noise coming from the front wheels as well as an unbalanced ride. The dealership provided me with the same diagnosis for this issue. I have in my possession the invoice provided by the dealership during this visit which clearly lists my reports of these specific issues. When my vehicles factory warranty expired 2 days after my visit, I purchased the extended warranty for $1400 from BMW. A few months later, I brought my car in again with the same complaints and received the same resolution. On May 30, 2012, I took my vehicle to BMW of Morristown and reported these same issues. After diagnosing my vehicle, they determined that the entertainment computer was going bad which cost approximately $1300 to repair. It was also determined that the squeaking noise from the front end was being caused by the bushings on the control arms which cost approximately $800 to repair. I was advised by the service agent that these issues are not covered by the extended BMW warranty. I explained that I reported the issues prior to the expiration of my factory warranty. I was given a number to BMW North America customer relations department for escalation. I contacted them immediately. I provided a copy of the invoice documentation that shows my complaints were made during the period of the factory warranty. One week later, I received a follow-up call to notify me that BMW would not honor the repairs because they were not able to duplicate the problem while the warranty was valid (even though I reported it). My request for an additional escalation path was denied by Nick (Customer Service Manager), because according to him, he was the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. I am very upset at how BMW decided to conduct business regarding my claim. I would like some direction on what I can do to hold them accountable for these repairs.

My transmission needed a $3000 part which had been replaced less than 2 years earlier near San Diego, CA. BMWs warranty for parts purchased from their dealerships has a 2-year part and labor warranty. The part was replaced at Ontario BMW (now Penske) of Southern California under warranty free as confirmed by the customer service manager named Gary at Ontario BMW. And after the repair in a very unexpected manner, the BMW reps at BMW of North America rejected the repair because the repair was not done at the San Diego BMW dealer where the original repair was performed. The possible caveat that the transmission parts be replaced at the original part of service was never mentioned to me by any of BMWs official agents and representatives. The car is now fixed. And because it was not done in the original dealership in San Diego, they literally want to dismantle my BMWs transmission (basically redamage it) and make me pay for towing to San Diego to redo the repair. Not only does this make no financial $$ sense for me or even for BMWs own dealership, but its a poor and senseless, useless decision that violates BMWs own warranty policies. Please intervene and quickly shut this case in our favor since my request is beneficial for all sides involved. The warranty was honored as stated by BMWs agents and since no one at BMW knew of this hidden caveat, it makes no sense since my BMW broke down in Ontario, California. Thanks!

Purchased a tire/wheel protection plan (scam) for $1600. When I leased my X3. I took my vehicle into BMW in Bridgewater NJ three times for a tire that had a constant leak and was in need of replacement. Each time I was advised it only needed air. I returned my vehicle to Flemington BMW, where I initially leased it and went across the street and leased another from Flemington Lincoln. I was totally insulted when I received my Lease termination Inspection report only to find that the tire that I bought in to be repaired (right front - run flat) tread was measured to be 3/32. Apparently 1/32 below the acceptable wear and as a result was charged an $300. In addition to a $350 disposition fee for not leasing another BMW.My husband called BMW customer service and complained to Charles ** about what a rip off scam this was and that we wanted to see the tire they measured so can measure it to see this 1/32, when the rest of the tires were above their so called standards. Mr ** had no remedy for my problem and was virtually speechless. First and last BMW. Tire wheel protection with them is definitely a JOKE! Management at Flemington BMW did nothing! Lost a customer.

I love BMW. BMW cars are well manufactured and can last a lifetime if properly maintained. Many people with these luxury high end cars do not understand that regular maintenance alone will not allow for any problems to come up. Its a car, IT MUST BE DRIVEN! I cannot stress that enough. Many people come in complaining of a problem when it is just a common thing to happen.

How many of you guys have had to replace your door handles on your BMW X5 from the year 2005 to 2008? How many of you had to replace your windows and how many times have you had to do it? Theres a defect - very very bad defective thing in their door handles to the point where they will break and you cannot get in or out of your vehicle. Also with the windows they will fall all the way into your car like theyre not like its not heavy enough to hold it. Okay its a shame that all of us have had to go through this and we repair it and we dont ever do anything about it. If I would have known that I wouldnt have purchased it. I cant get in my car from the outside at all without going through a window after breaking my car every time I want to drive it. Its a BMW X5 2005. Thats a shame. Should no luxury vehicle have a handle broke on a car. Ive never met or seen a car that had a broken door handle or is that the windows just fall down into it like the wires are not heavy enough. But BMW does not want to admit that its a defect. I dont know why theres no class action lawsuit but I will warn you do not buy yourself a BMW X5. The handles will break and you will repair them all of them. You will not be able to get into your car okay. Dont even do it. Its not even worth it their alternators. The car goes through alternators like its going out of style. Every time you turn around youll be buying a new alternator because the oil sticks into the alternator. These BMWs are highly defective mostly all of them. I dont know nobody who hasnt repaired a door handle. Do not buy one of these.

BMW keyless engine continues to run when car is locked. BMW have not responded to emails, the local garage booked the car in to see if they could accommodate the mirror folding but said the engine issue was a known issue that BMW have decided not to do anything about. They were also unable to sort the mirror issue out telling me l should have brought another extra which would have made that possible?

I own 2 BMWs. A 2008 750I and a 2008 X5. In the last year I have spent over $5000.00 on each car. Its one thing or another. The most expensive are the various oil leak repairs. I have owned BMW cars for the last 8 years. I am done. The design of the engine, while high tech, is not reliable and will have the customer spending a lot of money for repairs.

Our BMW M235i coupe, was involved in an accident, another car hit it from the back, so they are responsible. The car has been sitting in the body shop for over 2 months as it is missing one piece that BMW USA does not have available. They are not giving us any estimation as of when this piece will be ready but minimum it could be another month! And in the meantime not compensation for the lease payments while we are waiting for that piece from BMW! It is unbelievable that BMW leases cars that they dont have the all the spare parts available and they expect customers to continue renting a car until its ready! Over 3 months or more... Also their customer services is appalling! They dont bother to even be nice or understanding of the situation.

I have 2014 X3 since 2018 and the problems start 2020 after expired of extended guarantee period of course. Same problem 3 times. Same service station which is Oregon Bmw in Halifax Canada but they didnt completely solve my problem but l pay every attempt, called to head office of bmw Canada. They also say that, You should pay every step of maintenance even we couldnt find anything. So my car almost new now because they changed many parts and still same problem. I dont want to use this car anymore.

I have a 2013 BMW 328i with just under 40,000 miles. The fuel pump went out last Friday 6/15/2018. No excuse for a fuel pump going out at this point. It is still under the 50,000 mile warranty criteria, but over the time limit. I received no satisfaction from the dealer or BMW customer service for replacing the pump at no cost or reduced cost to me. Apparently BMW values dollars over customer service and reliability. Highly recommend against anyone purchasing a BMW.

Saturday, August 16, 2014, while going to 2:00pm appointment, drive train error notification came on and 2012 BMW 535 with 6,000 mile shut down on Littleton Blvd. in middle of traffic. While I have AAA Premier, I wanted to give BMW roadside assistance the opportunity to serve a customer in stress. I pressed the overhead SOS button and was connected to a rep who told me tow truck would arrive in 70 minutes, 3:38. At 90 minutes, no tow truck. So I called again and was told tow truck company had blowout and was on its way and would arrive in 10 minutes. At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinsons Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner. While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend. BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

They sold a car that I returned with my car tracker unit. Since July 2011 they keep on telling that they will tell the current owner to bring the car so that they can remove it and get it fitted in my new car. Till today, they are not giving me back my tracker unit. What is frustrating is that they dont want to tell me the truth or maybe they lost it. I dont know, I just keep on waiting for them.

I have owned BMWs since 1994...a total of six. The last...and I mean last one is a 2008 BMW X5 4.8. I have spent thousands of dollars on repairs and the vehicle has only 80K miles. This is one shoddy vehicle. Never again.

3001 bmw 740il - Bought this auto from private party for 4000 dollars as a favor for them. What a piece of junk to try and revive. BMW hides from USA rules in their failures. Beware of the newness and glamor of their models. The truth is we the consumers have to fix and try to accomplish a better product all on our own. This might seem as a bit of **. But buy American built products and German engineering might seem glamorous but GOD loves AMERICA for a reason.

We have a 2011 BMW 535i. When accelerating, after coming to a stop or in reverse, the car hesitates and lurches. I met with two BMW service managers, and both acknowledged the problem existed but have been informed by their regional BMW representative for the Bay Area that for this particular model. It is normal for the car to lurch. I have contacted BMWs customer relations, and they have said that they can go no further, but have encouraged me to take the car to another dealership, and have them check it out. When I asked if the same regional BMW representative serviced, all of the dealerships in the Bay Area, I was told yes. Thus, the normal explanation will be the standard response.

I got a lemon. This is the most expensive car I ever paid for. I had driven many different types of cars. So far this 2009 BMW 335i gave me so many troubles. My car is 19,500 miles and since December 2011, my car had been at the shop for 13 times. It’s in the shop again right now and I dont know when Im going to get it back. Its one problem after another. BMW advertised their cars as the ultimate driving machine, I think the quality of their cars had felt way below standard. There is nothing I can do about it since besides selling it. Dont bother to call their service manager or BMW of North America to waste your time. You will be going around in circles and you will find yourself angrier with gaining nothing. I had drove BMW for many years. Bottom line is, do not buy any BMW, the quality of their cars is not built like before.

I had a leased 2008 328I. I lost a comfort key while walking the dog in the park. I traded that car in for a new leased 2011 328i. I confirmed with dealer BMW has 2008 vehicle. Now I am receiving phone calls stating I owe $287 for lost key to 08 vehicle.Talk about nickel and dime stuff, especially when Im in a newly leased BMW. Next time, I may go to Lexus, Audi or Mercedes. I dont appreciate the nickel and dime attitude going on in this country.

Fuel pump went out on interstate 80 in remote Wyoming 18 months after being replaced by a dealer on a recall. Left me stranded on the shoulder in the dark during a thunderstorm. Called BMW customer service to start the process of getting reimbursed for the defective part. Was told it is not covered unless repaired by a certified BMW dealer. What are you supposed to do when there is no dealers within 250 miles. All told this breakdown cost over $2k. Thanks BMW for nothing!!!

I leased a 328i three years ago. It was my second one. United BMW in Roswell bent over backwards to get me into another vehicle, treated me like gold... The car had 21,000 miles on it, a cream puff. When I told them I was not interested in leasing another they put their game face on. Inspecting and reinspecting the vehicle in full sun for anything they could tag me with. They pulled out their dingo meter and one tire was a tenth of 1 millimeter off... They banged me for 300 bucks. My dent and ding package only covered the ding if the paint was not chipped on top… They took out the microscope. The general manager was an **... They lost a good customer. I will make sure I let all my friends know. Be prepared if you lease a BMW, they will bend you over in the end.

I am sending this complaint because I would like to leave a precedent in relation to BMWs poor service (customer service, car technical service department, and the financial department). When I got my car lease BMW in 2016, I got the tire and wheel protection they offered me. But it was the worst decision I took. This protection never cover me beside is the worst protection according with the policy. I got the tires and Wheels insurance which covered any damage that might arise. A few weeks ago I saw the need to carry my car because the screen showed that the tires on the back of the car were with air deficit, in addition to a physical malformation that we noticed one of the wheels (bowel). After reviewing it in the service, they came to the conclusion that the two rear tires had to be changed, but that the insurance only covered one, and the other would not be covered because it did not have a hole or a nail. Irresponsible situation on the part of them, taking into account that if I had continued with that car because of that bad physical formation of the tire I could have exposed myself to having an accident that could possibly have generated death or physical damage. I explained the situation and obtained the advice of both mechanics, lawyers, and BMW employees, who concluded that they did not know why I had not covered the insurance. Finally pay to be able to withdraw my car. Now I receive a bill where I have to pay the dealers fee in addition to a remaining payment. I think BMW irresponsible, because in my case I was forced to deliver the car before the time because I did not feel safe driving a car in which I had no guarantees. Because of this, I am in the process of sending a complaint to the BBB or consult it having illegal process initiated. Thank you.

Great cars, drives impeccably, corners like it’s on rails, fast. All wheel drive, aluminum front end so it’s light and agile, smooth 6 cylinder engine. Comfort seats are awesome and plush along with comfort access for convenience.

In 2014 I decided I wanted to drive the ultimate driving machine. What a mistake. I asked my cousin who works at a dealership to locate something for me. In June 2014 I purchased my 2011 BMW 328i xdrive SULEV with 29k. I purchased extended warranty and Gap insurance for slightly over $30,000. I realized I overpaid but I was okay with it because I really wanted this vehicle. A few months into it my car began shaking violently and had a very rough idle. I had to replace spark plugs and coils. A few months after that it started having electrical problems. The car would turn off the heat, ac, radio, and lights. I had to replace an electrical module at 45k. I contacted BMW and they offered to pay 95%. I was satisfied until another few months went by and my car kept stalling, launching itself into traffic, shutting off and turning back on while I was on the highway, and wouldnt keep momentum. Turns out the fuel line broke off in my tank and I needed to replace the fuel tank at 50k. I called BMW again and they offered to replace it with only $250 out of my pocket... At this point I decided this car is a nightmare and I wanted out. Too upside down to replace it I decided Ive replaced enough and it should be good to go for a few years. NOW its idling rough again, hesitating to move and shaking violently once again. BMW offered me a $1,000 loyalty to trade out but dealerships are only offering $15,000 and I owe $26,000. For the age and mileage of this vehicle I should not have had it in the shop more than 5 times for serious maintenance. This car is a nightmare!!!! I would NEVER recommend BMW to friends or family members unless they dont mind having it in the shop more than on the road. Between electrical issues, faulty fuel pump/fuel line, coils, and an obnoxious ticking sound I have more of a headache than an ultimate driving machine. Its more like the ultimate pain in the butt. The cigarette lighter has never worked so I cannot plug in a GPS. When I have my ipod or Pandora playing the radio will randomly change the song or shut my music off and default to the radio. It also gets so hot that the radio stops working and says HIGH TEMP. It overheats and wont play music and turns off the AC or the heat randomly. For the price of these vehicles new and pre-owned they should not have THIS many issues. I have less than 65k on it and it constantly fails me. BMW is by far the worst vehicle I have ever owned. If youre considering a luxury brand try Lexus or Infiniti. BMWs are a waste of money!!

On July 31, 2011, I bought my first and last BMW. I bought a brand new X3. I loved the car at first and then months in, the problems started happening. Let me first state that when I bought my X3, the back hatch did not open and close properly. The struts were broken. The first time I had issues, I was driving and the dash alerted me that my back hatch was open when in fact it was closed. Then the alert went away, but my hazards started flashing. I called the service department and they had me bring my vehicle in. They tried to tell me that because the struts were broken, it was tripping the system. So they fixed the struts.A month later, while I stopped at a stop light, my back hatch opened all on its own. Then within that same week, while driving up my drive way at a speed of 15mph, my back hatch opened all on its own again. So I called the service department again. And again I took my car to the service department. They kept my car for almost a week, only to conclude that they couldnt duplicate the problem. Therefore, they couldnt fix the problem. Another month goes by. While driving on the freeway, this time the dash alerted me: 1) Back hatch open. Then the alert goes away moments later; 2) The hazards start flashing; 3) The windshield wipers start swiping, and the windshield wiper fluid starts spraying; 4) And an alert on my dash states, Windshield wiper system failure. That alert flashed twice.I currently have my car in the service department and I’m at my wit’s end. I thought this company built good, dependable cars. All I have experienced is problems. My car isnt even a year old. The company has told me that in order to buy back my car, I have to pay them $3,500. I think that’s totally unacceptable. I never want to do business with BMW again.

I family had two BMW vehicles and from my personal experience I absolutely do not recommend. There are many parts that fail within the first five years costing thousands. Be very careful, and simply test drive other vehicles before settling. You will regret it once you find yourself in the dealership service department over and over. Corporate customer service will make it even worse. I called a few times for assistance because I felt I have a defective vehicle. They are arrogant, rude, and will not help you. Thanks for reading my review, you are fair warned.

We purchased a 2010 BMW 535i station wagon from Bob Smith BMW in Calabasas 4 years ago. We even paid for extended warranty to 100k miles. The engine broke down on 89k miles. Contacted BMW North America AND Bob Smith to repair, no one takes responsibility to help us. After the car had to towed to Bob Smith for diagnosed (it was already diagnosed elsewhere to determined the engine went bad already) they told us it will cost over $1600 to diagnosed. Then they told us it will cost us over $20,000 to replace the engine. Yes, you read it correctly... $20,000 NOT $2,000.Bad customer service when it comes to warranty. Only if we could beg the public not to purchase BMW, we would. If youre thinking of owning one, please think twice before you do it. BMW will give you the best service when everything is going well, but the minute something is seriously wrong with the car they will show their true color. So sad & extremely disappointed with the way BMW handled the whole situation. Weve owned 4 BMW but we are going a different direction now. Unfortunately we still have another BMW 328i, cant wait to just get rid of it as well. Sighed.

I bought this in April 2008 with 18,000 on it, as a 40 mile each way commuter, and with the Corbin seat and BMW bags already on it. I love it right from the start. It has massive torque, gobs of acceleration and is fast enough for me (I haven't had it flat out, but I've had an indicated 120 mph out of it without trying hard). I found it a little too buzzy for comfort around 4500 rpm. The Manic Salamander bar end weights (18.5 ounces instead of the stock 9.5 ounces) completely cured that. I found it very windy over 70 mph; Parabellum windshield, adjusted as high as it can go cured that. My other add-ons were for personal preference, not necessity. The bike is as reliable as a stone, comfortable all day, a joy to drive and magic through the twisties. At first I felt like I wasn't getting much feedback from the front suspension, then I realized it just was not having any problems, so there was nothing for it to tell me. It just goes around bends on any surface at any speed I've asked of it without fuss.

On August 24, 2014 I purchased a used 2009 BMW 335i with 58,213 miles. Unfortunately, from the time I drove vehicle off parking lot, it has been nothing but a money pit. I will start out with when I had to return the car to dealership shortly after purchase because the sunroof did not work properly. The problem was fixed, however it was just the beginning because more problems ensued and it seems like there is no end in sight. Not long after, check engine light is always on, I think it is the oil, even though it is about three months that I have car. I take car to get oil changed only to find out that it needs new shocks. I paid handsomely for new shocks in hopes that I am good with car. However, when I collected the vehicle and started using it again, a problem still existed. Three weeks later, I take it back to mechanic and they do a diagnostics test and determine that its the engine! The engine cylinders are misfiring. I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean its a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires. So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanics diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor. Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car. I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car. I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I cant afford more repairs. Amazing how these top of the line car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.

This is the worst car I have ever owned. Bought in 2001 for a hefty sum, and every year, some minor stuff had to be fixed (heater fan stopped working, windows would not roll up, door handles peeled off, roof dashboard lining all bubbled up...irritating small things that added up to quite a lot). The service engine soon indicator kept going on and off, and the dealer said there were faulty sensors that needed replacing for only 800 USD. This is about 6 months after I just paid close to 4K for 100K maintenance. Then yesterday, the transmission warning came on, and the car started driving like pedaling a bicycle uphill. The motor had such a hard time I took it straight to the dealer. I was told the gears on the transmission wore out! The car had one driver, who took it to all the required maintenance, and always drove it in auto mode. For the transmission to give up after 110,000 miles is expected of a BMW. I had a Camry that lasted me 15 years without a problem!!! I am really disappointed with this car. My advice -- Do not , NOT, NOT, buy this junkie car. I do not know what happened. I will never buy a BMW, will not take one even if it was offered to me!!! Done with this car, done with the dealer, done and totally pissed off with this company. Euro junk, german funk.

Low temp [ - 8 f] caused false warning of flat tire and blocking of screen info. My previous 528 2006 did this. Is this the winter pkg?

I contacted, and posted my concerns on the web site about the fact that there is no glove box actuator motor available when it goes bad. The hardtop convertible has an automatic locking glove box actuator motor that locks when you lock the vehicle. If you want to fix the problem, get this, you have to order the ENTIRE glove box, which includes the air bag. German engineering is CRAP.

I was told by an honest employee at BMW in GA that all plastic on the newer BMWs are recycled and sprayed on. I am now getting peeling plastic all over the inside of my car (2006 BMW 330i). My outside passenger lower panel is coming off because the screws are plastic and cheap and cant hold the panel, so the panel is falling off. My back window regulator which, again, is made of plastic, wont let me roll up my window. Once the window is down, its broken! It wont go back up!I hate BMWs. Like one mechanic told me, BMW has built these cars to break down. They dont want you getting 200,000 or 300,000 miles on them, any longer. They want them to be problematic so you take the car back to BMW for them to rip you off and say to hell with it, Ill buy another BMW! BMW is getting greedy, and they need to die a slow death. Im done!

I recently purchased a 2008 530I with light front damage. Luckily I had taken electronics in high school and 300ZXs had first EFI Computers, Digital, dashes, vibrating seats, Turbochargers, alarms, 145MPH shut offs. I bought like new wrecked cars, stripping the electronics out immediately, keeping them from the weather, giving me testing equipment and quickly made me famous around Kentucky and Indiana. When I saw the dealer bills, (Thousands) I raised my prices up a little and bought more nice wrecked cars. My 2008 BMW calls for a $950.00 positive battery terminal, in order to start from the ignition. It took me two weeks to read online about how BMW had gone crazy on parts prices and dealer ripoffs. They are crazy on parts prices now. I fixed it for 200, the dealer wants 1,500 including reprogramming the car. You must have a special tool to install into the plug for the troubleshooting device to save the programs $100.

I have a 2004 BMW 530i that was paid off. My daughter came home from work and parked it on the driveway and 2 hours after the trunk of the car caught on fire. The fire marshal said it was due the battery and the red wire in the trunk. I did not have comprehensive or collision insurance so the insurance company did not pay so I call BMW to let them know and I found out that there was other BMW that was in fire because the same issue. BMW took the car to evaluate the fire and then they came back and tell me the they are not responsible and offer 5k toward a certified or new BMW. I said I was not able to buy a new BMW at this point and BMW said we cannot help now. Im left without a car but I found out that BMW had a million car recall because that issue and the NBC news have other news on that issue as well but at the end nothing was done from BMW. I advise anyone with a 2004 to 2010 BMW 5 or 3 series get the car checked and file a complaint with anyone who listen thank you. At the end my car was totaled.

I have a 2011 BMW 528i Sedan. Bought as a CPO, with factory warranty for about a year remaining at the time of purchase. From the beginning, I have noticed that trying to brake moderately quickly at low speeds (10 - 20 MPH) would create a very bad clunk from the front-end. Trying to reapply the brake quickly while the car is starting to roll (driving off) will cause a smaller clunk and a very noticeable vibration of the whole body of the car. Dealer replaced the thrust-rod bushings in the front, but that did not fix it.Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was normal, since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars dont exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. dont exhibit this problem!!Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...I have taken the car to the dealer for these various noises, and the dealer has not been able to replicate these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

I own a 2011 BMW X3 with 98,000 miles. Bought it new. Never an issue with car. Out of blue it refuses to go into any gear other than park. Have it towed to BMW dealership in Tenafly, NJ. Am told it needs some sort of electronic component replaced in transmission. No indicators of issue prior to this. Repair charge $5000. So I now have to pay 10% of original purchase price for car to be drivable. A car with very normal usage and no problems. I have no recourse. BMW deaf to my concern about the costs. Done with BMW. Never again.

I dont know where you went to have your oil changed, but I do know most of the drive thru oil change places have poor, untrained employees who know nothing about cars, changing your oil. Its very possible one of these employees introduced oil to your cooling system via the overflow tank which could have long term effects on your engine, water pump, etc. I believe if you are a BMW owner or German car owner in general, you need to have some basic automotive understanding which would include NOT taking your car to any random oil change place. Learn how to do it yourself using the correct oil, filter and tools, and it can be so rewarding. Or take it to someone who cares about your car as much as you do...

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

Ill keep it short but my 5 series transmission failed on the same week the car registered 70k miles. Such a pity the BMW driving machine cant make it past 70k miles.

I just bought my 2007 BMW 325ci about a week ago. I bought it 250 miles away from where I live. I was assured that it had all been inspected by BMW in Tri-Cities, WA and that it was in perfect shape. By Archibald Motors in Tri-Cities, I bought and paid for the car and drove home. It did not seem right on my 250 mile trip, but I thought I was just getting used to a different vehicle. Oh no that was not it, the fuel pump was bad. I called the dealership and they said that they knew it was leaking when I bought it! This is a BMW. There are reasons we put our lives in their hands. I am so fortunate to make it home without an incident. They did tell me to contact BMW in Boise and they would pay for the repairs and they have all done a beautiful job. My point is is that it should have never happened in the first place. I am 67 and it was a gift to myself. BMW should be more up to speed with their dealerships.

Since I purchased my new car, we have spent thousands of dollars on repairs, that were always not under warranty. I requested a detailed report of service history, and I was told that I could not get one. The car would go in for a problem, get back, and days later, have what is supposedly a new problem. I was told by the Service and Sales Department, that all BMWs over 50,000 miles fall apart, and always needed fixing. They are a typical car repair service, taking advantage of people who know nothing about cars.

I leased 2014 328i since Feb. 2014 and has 4600 miles on it and just went to BMW service for the fourth time with same issues. First they cant duplicate the issue then second time foreman got into my car and verified the noise. Third time, they could not verify again when the noise still continues and fourth time, I decide to take it to different BMW service center and the mechanic sat with me and verified the noise is there and wrote on service report. But, as I picking it up the noise were still there and I notified BMW north America but no response. What should I do? Should I hire a lawyer? Or is it something I can deal with BMW North America?

BMW has had my vehicle for over a month now for repairs. The car is less than 4 years old and has less than 35,000 miles on it. I bought the car brand new. This is not the first time my car has been in the shop. There have been numerous other occasions prior to this time. I am emailing to express my dissatisfaction with the whole matter involving my vehicle. I am very distressed at the fact that it has taken this long for BMW to diagnose the problem with my car. I have stated before to BMW North America, I have reason to believe I was sold a lemon. I was also forced to buy a battery recently (receipt of 11/2/13 for amount of $898.68) to what I believe was an original defect with the vehicle. To say that I have been not only depressed but suffering mental anguish and frustration is an understatement. I am not pleased with BMW. I have strongly suggested some other recourse in this matter but I still get the run around. Please help me!!!!

Bought A BMW 530I with CPU on the car. Drove for couple of months and felt the transmission was slipping when the car is cold. Took it to the dealer and they said they couldnt find any issues. I did that a few times and keep getting the same result. I went to another mechanic and he said that the transmission is slipping. Unfortunately, the CPU was expired and couldnt do anything. Up with class action.

Love this car (X1) great value for the price. It drives beautifully and has UNBELIEVABLE radius. Its extremely solid and easy to keep clean. However, its small inside and will not fit standard car seats. Also, the beeping and chimes are total overkill and cause anxiety. The clock cannot be seen well. The worst part is the locks. You cannot open the door and then immediately open the back door or hatch. It requires crawling back in to push the unlock button TWICE and the button is near the center instead of the door. Dumb and difficult spot! But we feel safe in this car.

I bought a brand new BMW X5 on Dec 12/08/2019. On 3 day itself it went of wiper fluid. Later week the windows stopped working while closing. Handed over the car to service. They took a week saying that replaced rotor, motor. After that it was delivered back to me but issue still exists then they took the car back again. Said that there an issue with computer diagnostics. I called BMW to replace the vehicle with these many issues in two weeks and I cant feel comfortable with that vehicle anymore. They said that we cant able to replace it. Dont know the reason. Please help me out how to go legally against BMW for the brand new vehicle that has these many issues in two weeks time.

My Z4 power top motor got water in it and shorted out (2nd time I paid to have replaced). The dealer broke the windshield to repair the gasket around the front window and made me pay for a new windshield.

Honesty, integrity, service with these people is zero stars. They will lie to you and cheat you. Make you pay for things you did not accept until you actually read the bill then all they do is say “oh that was a mistake” after they try to make you sign the bill. Had a lot of issues with them personally and made my sister cry with her car purchase. Go elsewhere!