Hi my name is Kizy **. I am a newlywed and also have a baby on the way. My problem is I bought a BMW 2011 X6 that was under warranty when I purchased it for my wife in 2013. it had a 3 year warranty or 50,000 miles on the car. My problem started on August 18 2014 when the car overheated. I took it to the BMW store in Rochester, Michigan. I was told that the coolant to the turbo needed to be replaced which was fine and I picked up my car two weeks later. On September 2, 2014, I picked up my vehicle and drove it to Costco but as I was leaving Costco, I noticed that my car left a puddle of antifreeze underneath my car, so I ended up having my car towed to the dealer again. They then said they found two leaks in the car and the tank was leaking. They said they repaired the cap. My car was in the shop for over two weeks then I had to have it towed again and it stayed there for another five days!A couple days later, my low coolant light came on so I called the dealer and spoke with the service rep, **. He told me it could be a bubble in the system from when they flushed it out. They handed me a quart of coolant and told me to put it in my car and if the light goes back on, to give them a call because they were busy. So I added a quart of coolant and then a couple days later, my light went back on and because it was a Friday they could not get me in that day so they gave me two more quarts to add to my car. I did not think anything of it so I did as he instructed and added 1 quart more so light would turn off.I went to the movies with my wife and her eyes started itching and we both started to feel sick and nauseous. I was getting upset that my pregnant wife and my future baby were in danger for inhaling coolant! The next day, I called BMW North America and spoke to a lady named Betsy. She advised me to take my car back to the dealer that day and I did. I explained to BMW North America my concerns and how important it is for me to make sure my pregnant wife is safe and healthy!! I explained to everyone at the dealership all my concerns regarding my car and my familys health.On October 24, 2014, I brought my vehicle in for service because of the coolant scent in my vehicle and my car had been burning a quart of oil almost every week. BMW Rochester found that the coolant/antifreeze return lines to the turbo were leaking into the engine and the car was returned to me on November 03, 2014. On November 05, 2014, my wife and I were out and she noticed the scent and told me they did not fix my vehicle because she could still smell it and her eyes were burning again. Her senses and her smell were stronger than mine because she was pregnant. So I called BMW North America and the dealership to explain to them whats going on. I brought my car back into the dealership for this same issue now being the fifth time and I had service reps **, and the head mechanical get into my car so they could smell the coolant I have been trying to get them to fix and also told them how my car had been losing its oil. On November 06, 2014, I brought my car back into the dealership and the head service rep, **, told me coolant was coming in because the bottom pan wasnt treated properly and he was going to make sure that his top serviceman was going to treat it this time. At this time, I was angry and I felt that BMW wasnt taking my case seriously and using my pregnant wife and I as test dummies. They would fix the one problem but not all of them and if it didnt work, they would keep telling me to come back in. I just dont feel like the dealership or BMW cared about our health or safety and they used us as test dummies.On December 12, my reduced power came on and my low coolant came on. I called BMW of Rochester. They told me not to bring my vehicle back into the dealership and refused services and told me to go to Erhard of BMW at 4065 Maple Road Bloomfield Hills to fix my problem. I was really upset that I had to drive an hour and some time to go to the dealer to have my problem fixed! The service guy ** at Erhard told me on December 19, 2014, that there was a coolant leak again coming in my Vehicle from the bottom of my turbo line and the computer needed to be reprogrammed. He also said I needed the spark plugs and intake replaced. I still havent gotten my car back. My biggest concerns are my familys health and safety. Im also concerned of the internal damage and the value of my vehicle depreciating. Im at a loss for words with BMW and the dealership and dont understand why I kept getting the runaround and still do not have my vehicle correctly repaired! The distress this has caused my wife and I has been unnecessary!

Thanks BMW for turning my lifelong dream of owning a BMW into a NIGHTMARE experience. Heres why... Since the time I saw a BMW while I was growing up as a teenager I always wanted to own a BMW. I have patiently waited to own a 5 series when the time comes for me to afford one. And that time came over the Labor Day weekend. It was time for me to replace the 1998 Nissan that I was driving for 9 years to be finally replaced with my dream car, the BMW. I went to Patrick BMW dealership, with my wife and kids, in Schaumburg IL to purchase a certified pre-owned BMW that I had looked online.We test drove the car, loved it and finally sat down to close the deal. The whole process took us come around over 4 hours. During the contract finalization process (I had signed majority of the paperwork) the salesman came and told me that they could not give me the car as the car I just chose wont start and mentioned that I could not take the car today. They werent sure why it wont start.Well that was the big set back to my expectation of a BMW... A BMW machine with 22K miles on it (almost new) wont start. I never face this issue with any cheap cars and this is what I was hearing of a BMW a car with an original price tag of $60,000. I was really really disappointed and had to leave home. They told me that the dealership will investigate and call me what the issue is and provide an ETA on the fix date.They called the next day and told me that the fuel pump went bad and need to be replaced. Was not happy to hear that and started doubting whether BMW is still the BMW people say we love for the lifetime. My entire family was disappointed. I had driven a 1998 Nissan with 142K miles on it and it had never given me an issue and the BMW blew in 22K miles. Anyways I thought it is a machine and Ill give it a chance.The dealership called me 3 days later and mentioned the car is fixed and ready to be picked up. I was super excited and took off work to pick the dream machine. I had called my family to wait outside my house and see me drive my dream car home. I was just 30 yards away from my garage that the BMW stalled (dead). Really I could not believe and I see my family cheering at me (unaware) that the car had stalled and thought I stood there to let them see the car... EMBARRASSING AND FRUSTRATING... The car wont start and I get a big message in the console transmission failed. Really really. This is BMW.I called the dealership and the damn guy asked me to bring the car back to the dealership. Somehow... the car started and I brought it back. The salesman told me that it is a sleeper mode issue. WTF is that... He told me that you have to reverse the car and then everything will be fine. I could not believe still that this is ** BMW man. Somehow the car started working fine... and brought it back. Happy but frustrated whether I have got a LEMON...I take it to work, drove 15 miles... showed it to my friends and colleagues. I took few for a drive and what happens the car stalls (dead) again. EMBARRASSING THAT I WANT TO DIG MYSELF IN THE GROUND. I could not believe it and what a bad press for a BMW 2011 535i. I called the dealership and they asked me to get it towed. Towed not even a car that I had in my hands for more than an hour... seriously. I wanted to scream and punch someone.. I had to wait for the tow for 4 hours and finally the car was towed..You SEE WHAT YOU GUYS DID TO ME ... You just blew my confidence in luxury cars out of the window. I started hating it... rather than telling my family and friends that I had bought an awesome machine... I was ** about the car... seriously...I went to the dealership to ask for my money back and they mentioned theyll assure theyll fix the car. They told me this time it is a the fuel sensor... WTF. Really.. this is a damn certified car which I think is not certified from a Ford dealership (who know nothing about BMW). The certification is from damn BMW. I started to question about the whole certification process and the quality of BMWs . I so very much wanted to never ever own a BMW again and committed to make sure that ensure none of my friends and family or whoever I come in contact with... let them know to never ever own a BMW.My wife, she know I always wanted to own one... convinced me to give this car a chance... someone I agreed. Now the car is with the Patrick BMW dealership in Schaumburg IL. I called yesterday to ask the status and NOW the guy is telling me it is the POWER MODULE. Seriously ... these guys just told me it is the fuel sensor. WHO SHOULD I BELIEVE.... IM BEING CHEATED... having sleepless nights... BMW .. WHY ARE YOU GUYS DOING THIS TO ME?Before I start hitting Facebook, Twitter, and other forums to share my experience ... you guys better call me tell me what the hell is going on and you better do something about it. I work for Deloitte Consulting LLP, the biggest consulting firm, in the world. Im a consultant and my job is to keep my clients happy. We promote value, confidence and good relationships over money.Many of my colleagues own a BMW and that was giving me confidence... but if BMW does not work with me here... Im telling you Im going to go all over the place. Lets see what experience I get about customer service from BMW and that would tell me everything about BMW and Ill have full ammunition to do either a good or bad press... A frustrated BMW first time buyer...

I got my engine car (BMW E46/320D). Its hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

I purchased a CPO BMW because I wanted to feel safe and secure that the vehicle was well maintained. The cherry on top was that I would be getting free maintenance for 3 years. Then I found out the restrictions along with the free maintenance which includes only one oil change a year. I live in an area where there is no BMW dealership. So after two years, I took my vehicle in to a local place so that I could get oil changes after 6 months. I thought it would be a good test to see how good the place was too since I would be taking it in to the dealership the next time. The service place reset the indicator lights on my BMW so that I wouldnt get the incessant notification - I thought was nice of them to do that. My mistake. I took my vehicle in after 50,000 miles to get it serviced and BMW said they couldnt perform most of the major 45,000 and 50,000 mile maintenance because the service light wasnt on. I tried to escalate by calling Customer Relations, but they pushed it back to the Dealership and the area managers. The area managers said since I hadnt been in to a dealership for over a year, it showed that I didnt have any brand loyalty.Keep in mind the closest BMW dealership to me is about 45 minutes away - so not a quick drop off. Also, keep in mind I went the past two years and realized they would only perform maintenance on my vehicle once a year anyway - anything earlier and I wasnt qualified for any service. Seriously? How much does it cost to change spark plugs on my car anyway?!?! Theyve certainly lost a customer in me. I was going to have other service completed ($800+) but after this treatment, Ill take my chances and go to a local place instead.Ill give them credit that they did perform some of the other warranty covered items (like replacing gaskets, etc.), but it makes me angry and frustrated that they wont perform the regularly scheduled maintenance items due to me not having brand loyalty, especially when Ive always gone to BMW except for one time. And something as minor as not changing spark plugs has decidedly made me never to buy BMW again. I love the way the cars drive, but the joy of driving it doesnt compensate for the poor treatment I get as a customer. I should have listened to everyone else who said BMW doesnt care about their customers.

I have a 2015 BMW 650i Grand Coupe. BMW offers one type of low profile tire. I am on my fourth front tire, because of a bubble forming on the side of the tire from driving on LA roads. I was offered wheel and tire protection when I purchased the car, but turned it down, because I have never experienced this issue on any of the other many cars I have owned. When I wrote to BMW North America, they dismissed me completely, offering nothing. My car is in mint condition, the magnesium wheels are perfect, so it is not from driving abuse. BMW have left a bad taste in my mouth and I have had to spend $1,700 in 18 months on tires. Never again.

Between replacing wheels and tires the electrical problems are mounting up. Now I hear clunking from the transmission. I have had injectors replaced two times, fuel pump two times, rear tail lights, one front headlight and I wish I could only tell you about the gremlins with the seat belt, turning the wheel and having the phone call someone. Having the roof not open and close properly. You wouldnt believe.

Bought A BMW 530I with CPU on the car. Drove for couple of months and felt the transmission was slipping when the car is cold. Took it to the dealer and they said they couldnt find any issues. I did that a few times and keep getting the same result. I went to another mechanic and he said that the transmission is slipping. Unfortunately, the CPU was expired and couldnt do anything. Up with class action.

BMW North America did not want to fix the well known problems for BMW 328. The mechanic at the local BMW dealer said that the radio unit needs to be replaced. The car had a CPO and was within the CPO time frame and under 100,000 miles.

I am trying to sell this piece of crap that I bought...was in a hurry and fell for sweet-talking seller. Now I discover that it has a branded title with a buy-back history. The vehicle BMW 328i Sedan was apparently bought back by BMW NA and then they did something to the vehicle. The buyer I have located is interested but wants to know what was done to the cat during buy-back and was put back to sale by BMW NA. When I call them, they say they can give service history but not what caused the buy-back nor what was done before they put it back on market. Dealership that bought the car post Buyback nor any others are giving any information.Since buying I have spent close to $5000 for repairs and they are growing by minute. I was surprised and appalled at the apathy to consumer request at BMW NA. Since then I have done lots of research and found BMW is worse than any American mfg. company. American companies connect you to their warranty department and service experts and try to do justice to your request. Not so with BMW. The customer service reps at BMW NA either refused to connect me to higher ups or disconnected me. One rep clearly told me that information is with higher ups and when I requested to connect me, she flatly refused. It is amazing that they seem to have no qualms about this and have been trained to behave this way, that much was clear. Best suggestion to you is to dump this expensive piece of junk and do yourself a favor. Forget dealing with this stupid company or its cars.

In a period of last 12 months, my 2010 BMW X5 has had the following failures, which leads me to believe either that BMW has no quality in their products or this SUV is just a lemon. 1. Check Engine Light - Radiator replaced in Jan 2014. 2. Car slows down in the middle of the road and stops - Fuel pump bushings replaced in Aug 2014. 3. AC stops working - AC leak Schraeder valve- Aug 14 4. Thrust rod replaced - Aug 14 5. Check engine light on - Oil leak from Oil Filter Housing - Nov 146. High pitched noise from the hood - Crank Case Vent system - Dec 14Called BMW for the last problem today and they just washed their hands off. Leads me to believe that they dont stand behind their product. Buyers beware. Do your research before you buy. There is certainly no driving experience here. It is the fear of your car stalling at any time.

I was sold a lemon, bought brand new car (2012 BMw x6 35i drive) with only 10 miles that had a manufacturers defect that had to be fixed 3 more times within a 24 month period. Asked to be put in a new car because it had not been 30 days since purchase and was denied. BMW changed my oil and a month later my engine locked up on me because of their negligence. Horrible service treats you like a number, damages your car purposely if you ask me so that they can make $$. All of a sudden I have all these MAJOR issues when car goes out of warranty.Looking for a good attorney because I want every penny I spent back for all the pain, and suffering. My car constantly had oil issues with leaking oil and exhaust issues. The car rides like crap since they have called themselves fixing it. Help. Anyone out there with similar issues. Maybe we can try and get a class action going, or if you know of a good attorney that specializes in lemon laws please I would be ever so grateful for the information. The car has had 3 safety recalls on it. I will NEVER purchase another BMW!

Im a 19-year-old full time college student and full job worker. Im broke and I dont have money for anything besides my studies. Im on an extremely tight budget. Anyway one day Some guy contacted me from Craigslist since I posted my Honda for sale since I have been wanting to get rid of it and get something more decent since I have a professional job. He asked if I wanted to trade my 01 Honda Civic for his 1999 BMW 5 series. The pictures of the car were so beautiful and I said immediately, Yes! Can I see it? Where can we meet? And we met up 20 minutes later. I was alone (I know Im an idiot). He was w/ his baby and his girlfriend and he said he already had the same BMW sitting at home and he wanted a Honda for his GF because of the good gas mileage. I then test drove the Beamer and it didnt feel quite right, but I told myself, Oh well, Ill take it to a mechanic and Im sure its something minor. The guy who traded me didnt ask for cash on top which was sort of sketchy. All he said that was wrong was that it needed an oil change and power steering fluid, hence the check engine light on the dash. I come to find out that the BMW couldnt even start the second day I had it and it began to make this LOUD air noise when I would hit the gas. OMG, I was having an anxiety attack and immediately took it to a fair priced mechanic who works on marine and automotive here in Salem, Oregon. The Mechanic felt so bad for me I could see the sympathy in his eye. I basically told him the story and he couldnt stop staying how BMWs are pieces of ** and I should have never ever traded my perfect beat up Honda for it. I also came to find out that it would cost over 7 grand to repair the vehicle back to good condition since it had OVER 10 CODES or mechanical work needed to be done to it. Now my car still wont start because the battery died and I live alone and have no one to help me. Im broke as hell and I dont have money for ANYTHING not even to register it under my name so I get the title in hand to get rid of it.

Car started giving MAJOR and EXPENSIVE problems around 75k miles. My brother also had a BMW and he had a different model but same issues. These cars are absolute GARBAGE. They will break down and cost you an arm and leg. STAY AWAY!!!! Go with a Honda or Toyota.

Fuel pump went out on interstate 80 in remote Wyoming 18 months after being replaced by a dealer on a recall. Left me stranded on the shoulder in the dark during a thunderstorm. Called BMW customer service to start the process of getting reimbursed for the defective part. Was told it is not covered unless repaired by a certified BMW dealer. What are you supposed to do when there is no dealers within 250 miles. All told this breakdown cost over $2k. Thanks BMW for nothing!!!

Have owned Chevys, Fords, Hondas, Lexus, Jeeps, but none of them compared to the Junk of a BMW. I thought Ford was the worst vehicle I have owned...until I decided to purchase The ultimate driving machine against the advice of my 5 uncles who are mechanics. Thought Why not see what these High class cars? I am now a believer that these cars are sold to wealthy people mostly who know nothing about cars other than the reputation they have amongst the wealthy. With under 100k I had a leaky valve cover gasket, which caused my ignition coils to go out and have to be replaced. After that repair the fuel pump needed replaced then following that the injectors needed replaced. Luckily for me, I bought the extended warranty and those repairs were covered. After it broke 100k miles I pulled out of my driveway and noticed a bunch of steam coming from under the hood. After further examination I found that BMW used a cheap assistance black piece of plastic literally comparable to the material a plastic straw from McDonalds is made out of. Well that cheap piece had crumbled. After repairing that problem, the check engine light came on again, from leaky valve cover again, fouling the ignition coils, again. Immediately following that repair... It has snowed and I was sitting in my car with the heater on, when a big plume of smoke came out from under the dash. I immediately shut the car off and located the problem. Hindsight I should have just let the car catch fire and burn to the ground. Turns out that there has been a slow drip coming from the cabin air filter, which dripped down behind the dash onto the heater fan, which made its way slowly down to the heater fan regulator and eventually made its way inside the regulator, which with a well engineered vehicle, should have just blown the fuse. Instead of the fuse blowing, the regulator grounded out melted the connector inside the regulator and melted the wires down to copper wire about 3 inches down the wire harness. When the repairs were finished, hooked the battery back up and started the car, went to look under the hood to check everything going out just to notice a ton of oil that was spewing out of my oil filter housing between the engine and housing. Oh yeah and heater doesnt work still. Next is the heater fan which had no sign of a short but is now fried too. For how great these cars are suppose to be, I would take it from someone who has a familiarity with working on vehicles. Buy Honda, Toyota, Acura, or Lexus. DO NOT BUY A BMW!! Unless you want to ride in a stylish unreliable Piece of Junk. It is fun to drive when it works. However being stranded on the side of the road, especially in a subfreezing climate sucks. I have had as many problems with this car than I have had with an old 1996 Honda Accord with 300k plus miles on it. Theres now only 112k on the BMW and I am driving the old Honda again. Even my 91 Honda crx with 160k miles has had fewer problems than this car. My BMW HAS even had more problems than my old 92 Ford 250 with 212k on it.If you have the money for a BMW, save yourself the headache and get a Lexus or Acura. I will never recommend a BMW to anyone. In fact I have kept 4 people at work from making the same mistake as me. When I get it fixed to drive again, I am getting rid of it. I will never own another nor do I recommend buying one, unless you like to spend thousands and thousands and thousands on repairs or you like to work on cars. The amount of money repairs and maintenance cost, a person could buy 2 cars instead of 1 BMW.

BMWs are the most reliable cars. They always look new as they keep, for the most part, their beautiful design. My car has 56,000 mi on it and is a pleasure to own. It is made well and is basically trouble-free. My older car has features that new cars have only gotten years later.

I have dealt with Victoria BC BMW now for 5 years and am sorry to say that they have lost me as a customer. Forever. Awful, horrible, deplorable service. They simply disregard the clients concerns. Over the past 2 years my vehicle has been in the repair shop to have the following fixed and they simply just say they cant fix the following: a) A car that just stalls out of the blue for no reason. b) Brakes that squeal in reverse. c) Also the brakes needed to be replaced after 10K km!!! Which was not covered by warranty. This is ridiculous and there needs to be a recall on that model - 2018 X1.d) The trunk closes when you are half way inside of it. Very scary. I requested they disengage that automatic setting and they were unable to do it. ???? So I have lived for 2 years in fear of going into the trunk because it would randomly close on me when I was inside of it.BMW VICTORIA- you do not live up to the customer service mission statement of BMW.

I have purchased 3 consecutive BMWs. I love the brand. Ive had my most recent vehicle for 3 months, a 535i, and its a great car. I noticed that one of my door handle trim pieces was missing and the other was loose. I looked for damage and there wasnt any. I went to the dealer and they were very helpful and accommodating. They took pictures, took notice of there not being any damage, and they said they would contact BMW on my behalf. A few days later the dealer called me to let me know that BMW would not offer assistance. The resolution they suggested is that I purchase new door handles plus the cost of programming comfort access because the trim pieces are not sold separately. ($500+ Per Handle.)After, I have spoken to BMW independent of the dealer and they are asking for more pictures. I dont understand this since they already have them. I conclude that the trim pieces have fallen off due to a problem with the adhesive not performing to specs (The trim piece itself is made of plastic with tape strip on the inner side). I am very disappointed that as a loyal customer, I would be dismissed in this fashion. I just spent over $60k for this vehicle.

I purchased a 2013 X5 last year and after putting 13k miles on the vehicle, I am told that it needs new tires. The dealer said that they should last 30k miles, but have worn uneven. Because I have purchased 7 ($500k worth) vehicles from BMW over the past 12 years, I thought that they would work with me in replacing the tires. They told me that it was my problem and that they are not doing anything about it. Well I am 35 and at this rate will be purchasing 15+ new vehicles over the next 35 years.... guess its time to give the Audi and Mercedes a try! I am sure that they value their loyal clients more.

Reliable, fast, safe and well built. I had an old BMW that just kept on running even when it needed repairs. It kept going and got me to where I needed to be. This 20 year old car looked no more older than most 10 year old cars and with over 250,000 miles on it. Ran and started up better than many newer vehicles of lesser years and miles; that is until admittedly my dog and I caused interior damage that aged the vehicles appearance. That 1996 BMW 740il was still running and reliably starting every day right up until when I sold it to someone who was willing to fix it up a bit and run it some more. I have spoken to many people that state, BMWs are known to last beyond the 300,000 miles that few other cars make it to.

On 04/28/12 I purchased a 2012 528i BMW. On 07/01/13 I noticed the A/C was having trouble. The AC kept blowing high, then low, like it was wheezing! I turned it off, then back on and it was ok! The next day I did not drive my car. On 07/03/13 at approximately 6pm the AC stopped working completely. BMW service dept. was closed and the next day was 4th of July. On Friday 07/05/13, at approximately 7am, I took my car to BMW service dept. At approximately 430pm, I get a call saying a part (Blower Regulator) in the AC blew/shorted out, they could not get the part until Monday and I could keep my loaner car until Monday. On Monday 07/08/13 at approximately 230pm, I get a call saying my car was ready and I can pick it up! Note they also serviced my car. When I received my car I noticed they had the AC blowing full blast, set on Max 60 degrees, blower on Max and noisy! The outside heat was in the hundreds so I thought they had it up because the car had been sitting and they wanted it cool when I got in the car. But I notice after driving about 10 or 15 minutes and stopping at stop lights I was sweating, my forehead was burning and something was not right. The AC was not fixed properly or they put in another Faulty Blower Regulator! This was my second Bakersfield Summer driving my BMW. The heat can get as high as 110 degrees and I never had to keep my car AC set on MAX any/everything. I always kept it set on 71 to 75 degrees, with blower on medium, this was very comfortable! I am anemic and get cold very easily! Now at my normal setting I am burning up and sweating, the air blowing out of the AC does not reach me which tells me the New Blower Regulator is not working properly or they put in a used faulty one. I am riding in a $57,000.00 car and sweating like a pig! My friends and family rode with me this past weekend and were complaining they were burning up, had to keep AC on MAX which burns a lot more gas! I took my car back to BMW on 07/11/13 to have them fix it correctly. At the end of the day I get call from BMW service dept. basically saying there is nothing is wrong with my AC! The Rep and I were sitting in my car talking about the issues with the AC, the AC was MAX, the BMW service Rep is sitting there wiping sweat off his forehead looking stunned, he is trying to tell the AC inside the unit is putting out 40 degrees air (per their gauge), yet after 15 minute of talking the Car cabin is 80 degrees! He could not explain it and went to get the service dept. manager! Manager did everything the Rep did, even went to get a new 528i to show that AC is normal. My car is not Normal! I am still burning up and sweating especially at stop lights/signs, people in back seat is burning up, the air is not reaching them! The Manager keeps saying he can not fix what is not broken! The Manager refused fix the problem correctly! The Manager stated several time I cant fix what is not broken! It is obvious the New blower Regulator is faulty, its not blowing the air out enough to reach me! I just want my AC to work correctly like the day I bought this $57,000.00 Car! Put in a Brand New Blower Regulator!

This is my current car. I have had it 8 years. It is a 2004 E46 BMW M3, I think it is the most beautiful of the M3s (probably biased). It is such a fast car and can quickly lull you into thinking 100 mph is 50 mph. The brakes and handling add to the effect. Always keep an eye on the speedometer! Its 2 door sedan bodywork is very practical. There are seat belts for 5 inside. My car has unusual Caramel leather upholstery with Birds Eye Maple wood trim. These M3s are starting to go up in value which is a nice surprise. I would recommend that anyone that can should invest in a M3 now before they increase in value much more.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

I purchased a 2013 X3 SUV this past April. I did not have Bluetooth on my cell phone so the dealership I purchased it from told me to get a cell phone with Bluetooth. I did and it worked for a few months but now it has quit working. So I took the SUV in to let them look at it and I was told my phone was not a compatible cell phone. I was not told what kind was compatible when I purchased it and now Im not eligible for an upgrade on my phone and Im stuck with a cell phone I cant use in my car. Do you have any suggestions on what to do? One of the features that attracted me to this car was the Bluetooth. Thanks.

My BMW had been sitting at the auto shop garage lot for a couple of weeks being looked over. I get a call from the garage owner early one morning that my BMW had caught on fire. I could not believe this! How could a car that had been sitting for weeks and had not been driven just catch on fire. The fire marshal investigated the matter and determined that indeed it was an electrical fire. I called BMW to make them aware of this situation. To my surprise the BMW representative told me that it was not an issue that BMW felt responsible for. I could not believe that this was BMW position regarding the quality of their cars. I was being told that because the car was not immediately under warranty BMW was not responsible.It was my position that here you have a supposed quality car that catches on fire just sitting. What company would not back their product in such a situation? I have a 16 month old son who was riding in this car on a daily basis before taking it in for maintenance. He could have died in this fire! BMW showed no concern or consideration in this matter. I will never buy another BMW if it was the last car on earth! Readers beware!!!

BMW is not fixing my vehicle under full manufacturer warranty. I was told by a customer service representatives that there will be no fix to the issue below and mainly the safety seat belt issue. The management at the BMW of North America is ignoring my request to speak with them about any resolution. They are holding my vehicle until the warranty expires in 40 days so they can kick my vehicle out of their shop. I have a loaner vehicle with an expired tag from weeks and I have received 5 tickets for it so far. Critz BMW dealership finally give me a sticker after many complaints.Fuel injectors failed first after a month of purchasing this vehicle and failed again after six months both times my vehicle was the dealership from 4 days to 6 days. Appointment is made for the third time and BMW is holding my vehicle from almost 28 days now at the Critz BMW dealership in Savannah, GA and they will be still holding it until two more weeks since they can’t fix the issue.Seat belt Malfunction for Passenger side not fixed after many complaints from six months and BMW is holding my vehicle from almost 28 days now and they will be holding it until two more weeks since they can’t fix the issue. The dealership is telling me that they are trying to find a way to replace the sensor under the passenger seat but BMW of North America is telling me that they can’t duplicate they issue. I can’t have a passenger or my wife in my car due to the seat belt safety issue. I told BMW USA that I will be holding them responsible for any safety issue to someone’s life due to the seat belt issue that BMW USA is not fixing and their reply was “We can’t do anything about it.”The Car is vibrating at 40MPH. BMW found Irregular tire wear on the front tires.. But I have a full warranty on all tires with BMW that I have purchased since I bought this vehicle from BMW, the warranty is based on all the road hazards and the cause of the vibration is road hazards and BMW is not replacing the tires. I have found someone else is insurance and registration in my car, someone from the Critz BMW dealership was driving my vehicle for private use since I saw the change in mileage and evidence of someone’s insurance and registration information.Engine makes big noise at the start after parked for 8 hrs or more. The backup camera is stop working sometimes and the navigation is loading slowly. It’s been six months or more that I am in contact with BMW of North America and the customer service department at BMW of North America along with their managements are ignoring the whole situation and are holding my vehicle hostage at the Critz BMW in Savannah, GA 31401 since FEB 12/2015 until the Manufacturer warranty expires in some 40 days. BMW of North America is telling me that they can’t duplicate the issue and they can’t fix it but not sure why they are holding my vehicle with them. They give me a longer vehicle with an expired Tag which I received 5 tickets so far but Critz BMW told me that they will be paying for it but I have to deal with all the frustrations. I reached out to BBB and at first they accept my case but later denied it after they contacted BMW of North America. The representative from BMW of North America told me over the phone in a sarcastic way that “Your case is denied from BBB and you have no case against us.” I contacted State of Georgia Governor’s office but no reply from them and I have also reached out to the Department of Highway safety for the seatbelt safety issue and no reply from them as will. I searched for an attorney to file a Georgia Lemon law case for me but attorneys told me that I have no case since my vehicle have 36500 Miles on it even though it’s still under full manufacturer warranty.

Ive purchased 4 and the current 550 will be the last. The transmission problem has been classified by BMW engineers as a characteristic of the car. Should someone that pays $68,000 be expected to accept a car that bogs down when passing? Brakes, rotors and pads replaced at 12k miles, right ignition coils, seat is broke, steer wheel leader coming off, USB connection blows the fuse when used and get ready to buy lots of tires. Dont even waste your time calling their executive center. $250k spent on their cars and they will not get a dime more. Pitiful they will not stand behind their product.

This is the worst car I have ever owned. Bought in 2001 for a hefty sum, and every year, some minor stuff had to be fixed (heater fan stopped working, windows would not roll up, door handles peeled off, roof dashboard lining all bubbled up...irritating small things that added up to quite a lot). The service engine soon indicator kept going on and off, and the dealer said there were faulty sensors that needed replacing for only 800 USD. This is about 6 months after I just paid close to 4K for 100K maintenance. Then yesterday, the transmission warning came on, and the car started driving like pedaling a bicycle uphill. The motor had such a hard time I took it straight to the dealer. I was told the gears on the transmission wore out! The car had one driver, who took it to all the required maintenance, and always drove it in auto mode. For the transmission to give up after 110,000 miles is expected of a BMW. I had a Camry that lasted me 15 years without a problem!!! I am really disappointed with this car. My advice -- Do not , NOT, NOT, buy this junkie car. I do not know what happened. I will never buy a BMW, will not take one even if it was offered to me!!! Done with this car, done with the dealer, done and totally pissed off with this company. Euro junk, german funk.

2013 BMW X6 M - I bought this piece of crap used with only 20,000 miles on it. I drove it for only 4000 miles. After 2 months in and out of BMW dealership they are not capable to find out the solution for these issues with the front lights. Im totally frustrated and mad for the lack of response of BMW on this case. I paid 85,000 dollars for this piece of trash. I cant believe Im totally disappointed. BMW sucks. This is the last time Im going to buy these cars.

I had an issue with a BMW dealership - Coast BMW from San Luis Obispo to be precise. They have been dishonest and unreliable. Save yourself the time, go somewhere else. I contacted BMW customer relations [email protected] and after a few generic non-answer I was finally told the truth. You are on your own, BMW USA could not care less what happens in the so called BMW dealership. Here is the official response: “BMW Customer Relations and Services provides aftersales information on warranty, vehicle, and manufacturer-related inquiries. Unfortunately, we are unable to assist with information regarding vehicle sales. Since all sales are processed a fulfilled by the sales team at independently owned and operated authorized BMW centers, we recommend continuing to work directly with the sales manager at Coast BMW. The sales manager is in the best position to further assist you with your concerns. Thank you again for taking the time to write to us.

BMW limited warranty is a joke, BMW customer relations is a joke, BMW customer reimbursement center is a joke as well. One star is a understatement! Would not waste your time on this overpriced garbage unless you have money to burn and time to waste! Avoid BMW like the plague! Customer service is the pits! Trying to have anything repaired by them is a joke and a waste of time. How many recalls does a car need before they will buy it back? You have been warned. Stay clear.

Beware of BMW leases!!! They will do whatever it takes to charge you extra at lease end and try to pressure you into making up charges and keep changing the damages. They cant keep their story straight. They just do not care!! Buying another BMW I was treated badly!! Dealing with several bad guys in Ohio. I will fight this.

I bought a 2009 BMW X5 4.8i V8 from my son-in-law who bought it new. The car had 37,000 miles on it when I bought it and now has 87,000 miles. Half of the mileage has been on 1000 mile trips. The car has been well maintained with all recommended services throughout the period. My wife and I are over 70 and do not drive the car aggressively. Here is my repair experience with this car. All but the first occurred after the 50,000 mile warranty expired: Air conditioner hose connection leaked refrigerant -- replaced hose. Headlight washer nozzle dropped off -- replaced nozzle. Plastic water overflow tank seam separated -- replaced tank. Vacuum pump leaked -- replaced vacuum pump. Oil leaked through several front engine seals and valve covers -- replaced seals. Burnt oil of 1 quart per thousand miles, through valve seals -- replaced valve seals. Vacuum leak through fuel pump activating engine/emission light -- replaced fuel pump. Total cost for these repairs was around $15,000 over 3 years. All of the repairs were done at BMW dealerships. (This, of course, was over and above normal maintenance like oil changes, adding oil, alignments, tires, brake pads, inspections, etc.) Fortunately, I had third party extended warranty coverage.The dealership mechanics told me these problems are common with BMW V8 engines. There are several reports on the web of these same problems. While BMW touts their engineering, they obviously dont engineer seals that lasts 100,000 miles. If you are considering a used BMW V8, count on $3,000 to $5,000 in repairs a year plus typical maintenance. By the way, I generally keep a car for 200,000 miles or more. The BMW is the priciest car I have owned. It also has had more repairs up to now than any of my other cars throughout their 200,000 mile life history. The car is a nice car to drive. However, given my experience, I cannot recommend a BMW. The problems I experienced had nothing to do with the the sophistication of the design. They were all basic part failures!

I have a 2007 BMW 328xi with 70000 miles. The car broke down on the highway few days ago. I found out that BMW from 2007 to 2011 started to have electrical problems. This makes the car shut down completely at any time.

My BMW X5 diesel 2017 has 16000 miles and has died 2 times in the middle of the road. Abruptly stopped, almost hit twice in the side and rear end. I had a BMW 535 diesel and the same experience at 36,000+ miles. All 3 times, major fuel pump failures with no advanced warning. Stranded two times, 4 hour tow wait time! Uhg! Glad I had AAA towing as a backup!

In 2011, I bought a 2010 550i gt with 10k miles from Global Imports and in the span of a year, It had ten service repairs on everything from oil consumption to pumps leaks drivetrain failures. Global trade assisted me out of that vehicle into another 2010 550i gt. Within one year this vehicle was sixteen times in repair shop with ongoing failure of vehicle. I am in negotiation with BMW of North America as they have admitted liability of their failed vehicles but they have a goal to profit from this and sell me another vehicle. I believe that two and a half years of constant repairs subjecting my family to stress, loss of time, loaner vehicles and a incident where we broke down on the busiest Atlanta freeway at high traffic time potentially deadly, is cause for BMW to offer a apology and as they stand by their Brand, they stand by myself the consumer and offer my family a new vehicle comparable to the features of the 550i gt minus the constant failed operations and performances.

Two months ago I had to replace a regulator in the rear drivers side window. I own a 2008 BMW 328i BMW. This past week I was on my way to work. Im a international flight attendant and my schedule was for me to be flying for 7 days straight. As I pulled out of my driveway, I tried raising my rear passenger side window. Once again it was broken and would not raise. I stopped at a nearby automotive and the mechanic was able to get the window out of the door and taped it in the up position. There are a lot of thief at any airport at any time of day. I was lucky no one touched my car but shame on BMW. Making a plastic regulator on a car that is supposed to be of high quality. I guess I need to prepare for the 2 front window regulators to go out soon. Plastic is a cheap inferior product compared to metal. It cost a lot a time I put the car in the shop. Your products and mechanics are over rated. The last time I put my car in a BMW dealership for normal check, the mechanic left his drill in the engine. I am selling this car because it doesnt stand up to its name.

Back in January 2015 I received a solicitation to end my current BMW lease on a 640GC six month a head of time, so they can secure my lease with BMW again (I have been leasing BMWs for 15 years now). After some shopping around, I have found a new 2015 M3. The dealership took my 640 and all was paid. Today (May 2015), BMW called to say that I owe over $900 for wear and tear (tow tires and a missing key that I returned).

This company is being run straight into the ground. They will lie to you and in our opinion are crooks. So sad to see what was once a great car company turn into what it has become today. I would have to say that I agree with all the other reviews regarding this horrific company. Please take our advice and buy a different type of car that will give you the respect and service that should come with a car that prides itself on Customer Service.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

328 xi 2011 - Leasing this car.. first few months car was great.. It started giving me problem. I have to drop it at the service every other month.. I just got stuck in the middle of the road few days ago.. I called my service adviser. They dont help me unless I speak to the manager.

I have a 2013 BMW 328i with just under 40,000 miles. The fuel pump went out last Friday 6/15/2018. No excuse for a fuel pump going out at this point. It is still under the 50,000 mile warranty criteria, but over the time limit. I received no satisfaction from the dealer or BMW customer service for replacing the pump at no cost or reduced cost to me. Apparently BMW values dollars over customer service and reliability. Highly recommend against anyone purchasing a BMW.

I bought a brand new 640 I, drivers side door opened up, repaired four times, engine light went on catalytic converter, roof latch replaced, navigation didnt work. Cars been in repair 60 days, failed four times. Its a 2015 640 I... w/ 9000 miles. BMW wants 15,000 more replace it, I paid 92,450. 11 months later 15,000? Go lemon, they will screw you over if you trust them. Take your car, cash, your check, prevent you from filing a lemon. Be careful. Deal w/ your state, nothing to lose. Trust me. Its sad BMW doesnt know good faith. If you have faith in them, youll lose your mind... so let me do you a favor. Dont trust them you will be sorry, rights will be taken away. Sneaky BMW. Get away with it. Name? I guess? I paid cash. Im out 107.000. Ask why I pay 15,000? Said Msrp difference miles... there was no difference in Msrp. Their crooks need to be stopped. I agree, hope states start some kind of crime investigation on them and the dealership work as a team. Heads up.

2004 BMW 325i at 126,000 miles. No reverse, no warnings. Just letting people know.

Ive been dealing with some ass at BMW customer relations from Ohio, goes by the name of Ross **. Hes an arrogant and pretty useless in any sense of the word and hes a team leader. BMW is a garbage company that puts out garbage cars and refuses to stand by the garbage they produce. Ive has a transmission go out and now the engine blew among multiple electrical issues and a battery that needs replacement every 10k miles on a $105k car. Total pos car and pos customer service. Never will buy anything made by this Mickey mouse company ever again.

I purchased a used BMW 318 EDS last year, this is a 2010 plate with 50k coming with a full BMW service history. I thought it to be a good buy as its quoted The ultimate drive. Within 5k the clutch had gone (my previous Vauxhall did 150k on the original clutch). However I got it replaced and thought sometimes it happens. Now at 60k the timing chain has snapped! BMW do not want to know anything, not bothered, so what etc. I can honestly say a BMW is not the ultimate drive, its just a complete overpriced brand that provides no customer support for a used car. Apparently this timing chain is a known fault. However the quote by the customer services lady was there is no current campaign against the fault so we dont have to honour it. The repair bill is around 1500, so please be very wary of buying a used BMW as you may end up with a complete dog of a car like I own. I should have bought a Ford or Vauxhall. Ultimate drive… Ultimate money pit.

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

My 2006 330xi has been a great car. My warranty expired after four years. During the four years of covered issues including replacement of tires twice (very loud run flats) and replacement of chrome around the windows that oxidized, I was still a happy owner. I noticed that the rubber strip that meets my windshield and the top of my car was flaking off of the car. I called my dealer, BMW Devon Hill. First, I was insulted on the telephone when the service technician asked me if my car was outdoors. Then, I brought the car in and he looked at the problem and showed it to the manager, and when I returned, I was told that I was out of warranty. He was kind enough to give me an 800 number to call. Why he didnt go any further to help me is the first complaint I have.I spoke to a very nice girl over a period of 10 days who also told me that I was out of warranty and basically told me to have a nice day. I wrote a letter to BMW. Someone called. That was a miracle. He asked me a few questions, called back, and had the same final decision. My complaint is the rubber probably cost about $5, if that and the labor might be 10 to 15 minutes. This automobile, ultimate driving machine cost me $42,000, and once I went out of warranty, it was, Goodbye. Youre out of warranty. I couldnt be more disappointed. I would never buy another BMW for something as small as this problem. I was insulted and basically dismissed by everyone. I think this is terrible public relations, customer service, call it whatever you want.

I got scammed by BMW. I entered into a 3-year lease in 2015. In 2016, I purchased additional miles. I was told that any unused miles will be refunded. The Addendum that I signed clearly stated that I will receive back any unused miles at the rate of $.16 per mile. The 3-year lease was over last month and I returned my car with no issues except they refused to refund my unused miles. I was told that I can only receive credit for the unused miles and use it to apply to any outstanding balance. Well, I prepaid my lease up front and there is NO outstanding balance.Your company is so tricky. Tried to get me purchased additional miles, but never ever, not on the phone nor on the Addendum, that clearly stated that any unused miles will NOT be refundable. I hate business like BMW that is so tricky in their own words and agreements and dont tell their customers everything. I will post this scam on Facebook and let everyone know not to buy or lease BMW cars.

BMW has got the american car makers in the dust. The quality of materials used and the construction of the vehicle is far superior. If you look at the American workmanship is it so much inferior to the Germans. We need to upgrade our workforce in order to be competitive with other markets i.e. Germany, Japan.

I have a 2007 BMW 335 with 68,000. I took it to the dealer and came up with $3600 repairs. How can a reputable car manufacturer produce cars that have an oil leak and to repair it, you need to remove the casket of the engine for a car with such a low mileage? I am saying goodbye to BMWs. Their official dealer garage shop is clearly stating that their cars cannot compete with those of other manufacturers such as Lexus where one can go up to 100,000 miles without any major repair.

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. Its not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

Saturday, August 16, 2014, while going to 2:00pm appointment, drive train error notification came on and 2012 BMW 535 with 6,000 mile shut down on Littleton Blvd. in middle of traffic. While I have AAA Premier, I wanted to give BMW roadside assistance the opportunity to serve a customer in stress. I pressed the overhead SOS button and was connected to a rep who told me tow truck would arrive in 70 minutes, 3:38. At 90 minutes, no tow truck. So I called again and was told tow truck company had blowout and was on its way and would arrive in 10 minutes. At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinsons Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner. While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend. BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

BMW is the Toyota of Germany. Reading all the reviews, the non-response of the company, and the mechanic/engine problems of the car, I cant help but remember what this company is selling - a prestige status symbol. Anyone whos thinking of buying a BMW needs to take a trip to Berlin, Germany first. In the debt-ridden capital, you will see that BMWs are the bread and butter cars of Germany. BMWs line up the streets next to homeless shelters, graffiti parks, and taxi stands. Delinquent juvenile teenagers drive a BMW. Older middle class ordinary citizens drive a BMW. People who have no teeth have a BMW. BMWs are just about the most commonplace car in Germany, like a Toyota Camry here. Somehow, the brilliant marketing campaign and the high price tag for initial purchase and maintenance have convinced North Americans that BMWs are a luxury ultimate driving machine. Autobahn sounds so cool in English. In German, auto means car, bahn means way (as in U Bahn, sub-way, S Bahn, another type of subway, and autobahn, car-way or highway). Before you think that the company will value your $400,000 spending over 10 years, think again. They dont really care as they are already laughing all the way to the bank. In fact, the more expensive the maintenance, the more prestigious the brand. The brand is for people who have money to burn. The more mechanic problems, breakdowns, and barriers the company creates, the more it sets the people apart in who can maintain this prestige factor. Before you buy a BMW, go to Germany and spend a week in the major cities and walk around the poor areas. And once you see how commonplace BMWs are, the more youll think twice about doing what you are doing.

I have a 2006 550i with 80,000 miles that I have owned for 1.5 years with CPO warranty that ends next month. The iDrive locks up all the time (dealer cant find a problem; they just reboot), transmission shifts really hard (intermittently) when pulling into my driveway, which is on a grade (dealer cant duplicate a problem), the moon roof wont close (dealer said its not covered under warranty), and the front and rear window moldings disintegrated (dealer said they are not warranted; I replaced for $200); but it rides nice.The dealer owner tells my wife to trade the car in (If I do that, it wont be for another BMW). I bought the car for my wifes birthday (She hates it).I have brought it into the dealers shop countless times (cant fix the vehicles they sell). The warranty will run out (Im stuck with an overpriced **). By the way, I just replaced the battery ($200) and the dealer said they want another $200 to program the battery to the car. ** is going on?

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

Yesterday afternoon 4pm my car X5 2018 suddenly stop at middle of highway. I’m so nervous and scare. It was so dangerous. I was two boys still small, my boys nervous and cry make my feelings more panic. I dunno what to do. So I use my car call out road assistance for help. But they said my car no under registers???? My dealer ignore me. She said, I cant do anything. You have to call customer service yourself. This is the service from BMW. I bought this car at auto Bavaria Glenmarie with Adrienne (**). She ask me handle myself. Omg???? This is nightmare for me in my life and nobody help. I call toll free number. A Malay girl Zurah ask so much question is not related. Is this important? I’m customer. New car X5 breakdown in middle highway. Didn’t care help but ask so much question and ask and ask again. Then reply me ask me wait???? Ok I wait. Nobody call me then I call again. Another Malay (Ekin) answer the phone call.Still the same. No help and ask me wait???? Omg???? I wait and wait already 3 hour. BMW this your breakdowns service? Then I call again thats lucky I speak to a young man call Jeff from customer service dept. He help me. At last I feel safe. He arrange a torn truck & a taxi for me. Thank god he so kind. But I already been waiting middle of roadside with kids 4 hour. My life so dangerous. I just wanna cry???? My kids & me are hungry and I’m fall sick. Suddenly stomach pain and vomit due wait too long and panic middle of road. And all my appointments & dinner in Penang cancelled. Is a nightmare for me BMW... Hard for me to trust your service again.

My car 2007 328 xi was broken for 3 weeks. I was initially told it was the bad AC compressor, and now, I was told that the AC compressor actually led to engine chain broken. The cost to fix it is more than $50K! Can anyone tell me why a bad AC can have such a huge impact? There are so many cars that can still drive with a broken air conditioner. What a stupid design! My car is only 46000 miles and just out of warranty! I called BMW NA custom relations, they told me they cannot offer any help.This will be my first and last BMW!

BMW refused to provide oil change according to contract for 4-year maintenance agreement. We had and still have problems with squeaking brakes. BMW respond this is normal??? I do not recommend to buy BMW. It used to be good a long time ago. No more. My friend just took my advice and bought Korean car. In my opinion and many BMW customers reviews stay away from problems.

I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, the contract can not be changed because of bankruptcy. I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?

I had a 2006 330i replaced all window regulators at $285.00 per window, replaced cly head assy. Steering angle sensor. Traded that P.O.S. In to BMW dealer for a 2010 X3. I have replaced all 4 window regulators and both rear regulators broke again today 9/19/2018 (no recall???). On this car, steering angle sensor for 4x4 light and brake light on $326.00. On airbag light came on took car to Roseville BMW for recall repair of passenger seat mat on 5/31/2018 they ordered part and said will call me when it comes in, and no one can sit in passenger seat until repaired, well, today is 9/19/2018 and they have not called me that the part is in yet!!! My 2006 X5 all 4 window regulators, steering angle sensor, oil dip stick tube, 1 door handle carrier assy, front driveline rubber joint, center support bearing assy, r/r airbag, L/Front drive shaft, (this is going out again), fuel sender w/ Pump, has blue smoke at idle, needs valve guide seals replaced at a cost of $10,000.00 to $12,000.00. I just read that BMW built aircraft engines. Thank god they stopped or planes would be dropping from the sky left and right. BMW is not the ultimate driving machine. They are the ultimate money sucking machine!!! I had a 1988 Buick Regal and never had to replace window regulators. So if you buy one of these P.O.S. I hope you have a healthy savings account. You will need it. BMW USA does not take care of their customers. I would never buy one again!!! BMW are the biggest junk cars ever built. I hope this helps people who are looking for an (ultimate money sucking machine!!!).

Started with bald tires (VERY BALD, bands showing) at 7K miles. Going through tires every 7K miles. Engine light issues - they blamed the diesel version of the vehicle. Was in the shop for over a month on and off for that issue. Now the car has 25K miles and both brakes needed replacing, front & back. Trunk lid issues, driving alone and light comes on. Light wont go out and lid wont close. What a disappointment.

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our drivers side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just dont drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I dont have time for this. Finally this time, I asked about a tail light. The warning was check brake light, check rear lights. I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldnt shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same check brake light warning. It is a tail light out. I called and he said, we do have intermittent problems with the lights. I said, I asked you to check it. He blew it off then oh well maam, you can bring it back in and we will fix it. So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, we sell extension cords for that. Do you want to buy one?. I say we use it all the time!. BMW has lost their way. I cant say enough about how the dealership will not pay anything that BMW wont pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Dont buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldnt find a place to park the loaner when I returned it?

My 2009 BMW 328xi had trouble starting one day. I brought it to my mechanic and he said everything looked fine. My car had been serviced by BMW until I bought the car in December 2014. So in Feb 2015 when I was driving my car on the NYS thruway, it shut down!!! The car shut down!!! Fuel Pump warning came on. I was fortunate I was able to steer the car off to the shoulder and called AAA. They towed it to my mechanic less than two miles (how lucky) and my mechanic replaced the fuel pump, even though he said, it looks fine. August 2015 (less than 6 months later) I was traveling in the Bronx going through a light when AGAIN car shut off. I was able to coast to a gas station. Lucky again. FUEL pump warning again. I called my mechanic and he said it seems like something more serious.I called corporate and they suggest to get my car to the Spring Valley NY BMW dealer where they say first, the pump was not a BMW pump (it was, my mechanic actually bought the part from the dealer!!). Then dealer said it was on backwards.. PLEASE!!! They had my car a week and I asked if they diagnosed the problem. They said no but they replaced fuel pump AND fuel tank. 3 weeks later I am driving on Route 17 South Middle lane, 60 miles an hour, traffic all around, and YES fuel pump light and car shuts down!!! I swerved and was able to get the car to safety. LUCKY 3 times!!! BMW has a serious problem with fuel pump. Today the car is at the dealer. I logged a formal complaint, a Liability complaint with BMW 3 weeks ago and again this week. This is a serious matter. This car is a DEATH trap!!! Today I received a call from Corporate stating that they will Not pursue this matter in any form!! Can you believe this?? BMW needs to accept responsibility on this. I was told by a lawyer that if I was hurt or was killed I would have a case. I will not wait until there is a fatality. We need to do something now. Please anyone with fuel pump issues, please contact me. I am relentless and will have BMW accept their responsibility.

I have owned BMWs since 1994...a total of six. The last...and I mean last one is a 2008 BMW X5 4.8. I have spent thousands of dollars on repairs and the vehicle has only 80K miles. This is one shoddy vehicle. Never again.

Im a BMW lover and now owner of a 328xi series. I wouldnt have ever thought that I would become a lover of BMW knowing my dream was to have a drop top four door Lexus. But once my husband brought me to your curious dealership to test drive one of your 3 series model, I was sold. The car drove like it knew me and the sales associate made my drive easier by informing me about the developed and smart function on the vehicle. I was impressed and sold. I went home cooking and buyer way into my husband heart to get that 328xi. I guess it worked because the next week I drove my new man home. I loved my car until after driving it for four months. I’ve been to the Oyster Bay Dealership three times due to the malfunction sign that continues to show up on my dash board. I drove around stopping female BMW owner wondering if the malfunction sign appears on their dash any time they place their bag down, and they informed me that it does occur. I was so disappointed to hear this. I went online and noticed that BMW is # 6, in the top driven car selected by woman at 60.31 percent. I was also shocked to see that too. I think BMW is a great car for woman considering its sex appeal and the smart and easy functions. But now I understand why this is true. The car insides arent accessible for woman. Women need car that is enjoyable on the inside. Many women also work, manage to take of our kids and would like to be sexy at the same time. Its very disappointing when you have everything you want except what you need. Women are go getter too and we are growing every day. If you do a survey within your company and ask the men to ask their wifes where they place their hand bags, Im sure they would say on the front seat. Women have grown to be great consumers in the world now. We like to buy what we like. Studies show that one legacy of this recession is that women become a majority of the work force for the first time in American history. This information should give you more insight on how important it is to please a woman, will do whatever it take to feel complete and to be happy. Im writing to you today not only to complain, but to express the inconvenience it is for me to drive from Canarsie in Brooklyn to Oyster Bay, Long Island about 3 times out of four months to correct this malfunction issue. I continually think each time I get in the car, if something is wrong and is this car safe to drive God forbids if an accident occurs. Im very understanding the first time but the third time, I was in tears because I started to believe I received a used car, not an off the showroom car. Please believe that it wasnt easy for me to write this letter because Im a woman of patience. But it’s not easy for a married woman with children that has three jobs then have to drop what Im doing or take off from work to drive nearly an hour away just to get this problem fixed. I understand that your job is to deliver a car that make sense, drive smoothly, have a sleet look, economy friendly and safe. I must say BMW has all of those qualities except the nice accessory for a womans hand bag, preferably a hook on the side that slide in or out that we can place our hand bags. I believe this will bring your company in first place on the charts where it belongs and make us women a little happier. Thank you.

E46 BMW M3 - I am having nightmares with my M3, SMG gear box. The fault icon came on. I took the car to a BMW dealership. They kept it for 2 weeks, said the clutch was contaminated and that air was in the hydraulic system. It was fixed at a cost of 3800+. I collected the car, and it broke down the same evening, with the same complaint after driving about 20 miles. A call was placed to the dealership, who informed me that I would have to get it back to their garage on my own, as they do not do recovery. I had just spent 3800+ with this dealership. I got the car there and they said that they found air in the hydraulic system. It was bled, road tested and returned after 3 days. The M3 broke down again (and is presently at the dealership), after driving 3000 miles, with the same problem with the SMG box. The dealership is saying that its the same symptom, but different problem. They are now saying that its the hydraulic pump. I am now facing an additional bill of 2800. My questions are: 1. Whats the life span of an M3 hydraulic pump? 2. Is there an inherent fault with the BMW M3 SMG gear box? 3. Have others experience the same problems with BMW SMG boxes? 4. Is it true, that BMW only guarantee a life span of 12 yrs for the M3?5. How can I make a claim against BMW for selling a defect ultimate machine?

We purchased a 2010 BMW 535i station wagon from Bob Smith BMW in Calabasas 4 years ago. We even paid for extended warranty to 100k miles. The engine broke down on 89k miles. Contacted BMW North America AND Bob Smith to repair, no one takes responsibility to help us. After the car had to towed to Bob Smith for diagnosed (it was already diagnosed elsewhere to determined the engine went bad already) they told us it will cost over $1600 to diagnosed. Then they told us it will cost us over $20,000 to replace the engine. Yes, you read it correctly... $20,000 NOT $2,000.Bad customer service when it comes to warranty. Only if we could beg the public not to purchase BMW, we would. If youre thinking of owning one, please think twice before you do it. BMW will give you the best service when everything is going well, but the minute something is seriously wrong with the car they will show their true color. So sad & extremely disappointed with the way BMW handled the whole situation. Weve owned 4 BMW but we are going a different direction now. Unfortunately we still have another BMW 328i, cant wait to just get rid of it as well. Sighed.

My 2011 BMW 335d has had the Service Engine Light on for most of its life now. Every single time I took it in while it was under warranty they could never find anything wrong. I even had to bring it back to Kuni BMW four times because the DEF warning like kept coming on. They would say, “Oh, we just filled the DEF, it is fine.” Lo and behold, once my warranty had expired, they found the problem. Now, the latest issue, I have brought it in regularly for its oil changes, etc. The service engine light keeps coming on. Then the engine malfunction light. Took this beauty in today and guess what? Now it has a Carbon Build Up problem. After doing some research online today, it seems many 335d are having terrible carbon build up problems. Well guess what, no warranty and now an additional $2,800 to repair and 10 days in the shop. Seriously??? It seems to me, for the amount of money spent on BMW their cars would be more maintenance free, however, I feel this is the game of BMW. They know these engines have widespread problems and yet they do not protect the consumer. I am so sorry I bought this beautiful car now!!! Poor decision not to believe the terrible reviews. My car is just slightly out of warranty. You think they would extend my warranty in a good faith effort to keep a valued client, however, they could care less. Very disappointed!!! Do your due diligence before investing in a BMW. As my friend put it to me, he has diesel vehicles with over 100,000 miles on it without a carbon build up issue. I feel like I am going to file a lawsuit against BMW at this point. There must be a Lemon Law.

We called BMW for 2011 X5 about problems almost every month with engine sign and more. BMWs answer was You didnt buy new BMW and you have 40k miles already so we cannot do anything, sorry. I asked Mr. ** for supervisor, he said, My supervisor (**) will tell you same thing & refused to transfer or provide her contact info. Anyway, we have numerous repairs done under warranty in last 2 years and ongoing... We have driven BMWs for over 20 years & now I can say very clearly Dont get heavy scrap with overloaded, computerized, constantly failing components with BMWs policy to keep making service money without caring for customers at all. In 2014 we owned BMW 2011 X5, 2001 740iL, 2008 335i, 2005 325xi, 2003 X5 & 2003 M3.

Total bill: over $5300. First, they had my car for close to six weeks. I had a problem with the computer, 4-wheel drive sensor, maintenance for 65000 miles, and key switch install. Second, I asked for the oil to be changed and 65000 mile tune-up. When I got it back my computer said that it had not been changed and it was a quart low. Third, I have dents and scratches on the car that did not exist prior. Fourth, the steering wheel now makes an annoying sound when you turn the wheel. Fifth, the heat knob on the dash was broken. It did not exist prior. Sixth, they turned off the ability to update the system through the i-drive. Seventh, the 4-wheel drive sensor still comes on.Eight, I was charged hours of research--shouldnt they already be a BMW expert? Ninth, they lied and said I could be not reached was the cause of the delay(s). Tenth, I asked for the used parts they supposedly changed and they said they were not available. We didnt think youd want them. Im thinking of filing suit, but dont know an attorney or group that would help. Any suggestions would be helpful even if you tell me Im wasting my time. Please email: **.

DO NOT buy car from this dealer!!! This deal is selling you a defective car!!! I purchased a brand new 2020 X7 from this dealer. And the car was broken after 7 days driving: 1. The touch screen is 100% off, I cannot control anything on the display. 2. The bluetooth wipe out my and my wifes phone (Andriod and iPhone both) connection 3 time a week, which mean we need to reconnect/reconfigure our phone connection every other day. 3. The battery is dead permanently, the error signal was on when I purchased it originally, but the sales told me it will be back to normal after couple days driving. But after 1 week driving, the battery error signal is still there, and need to be replaced. 4. The rubber seal on the front end hook is coming out, and looks really ugly and do not match the BMW brand at all. 5. The auto lock is not function at all. After enabling this feature, the auto lock still not working at all. This feature is very normal one on any premium brand car back to 5+ year ago. I personally own another Acura and Tesla, all of cars have this function and there is no problems to use such function in the past 3 years.6. All of the cellphone app remote control function is not working on my car. I cannot lock/unlock/flash/horn the car via the phone app.I drop off the car 5 calendar days (4 business) ago. And service department is still working on it, from the time it took, I can definitely tell this is not a small issue. Since the service adviser told me, replacing a new battery will only cost them half business day. So for sure, there is a huge defective on this brand new X7 car. I am really surprised that this dealer will sell defective car to the customer, especially on such high end/premium 7 series product line. Update @2020-06-24: After 5 days waiting, today afternoon the service department just called me back, saying the display is totally off, and cannot be fixed by them. So they decided to order a new display from BMW, and the new part will by arrived in Friday (so another 3 business days waiting). And then they will need to replace the display part completely! Can you imagine this is what happened to a brand NEW X7, with 7 days driving and only less than 200 mileage.

TPM Sensor Damaged Again: I bought a 2007 525i BMW a little bit over a year ago, and this is the second time during the last four (4) months that the TPM sensor went bad. I now realize that due to water intrusion in the trunk, it causes for the TPM sensor to get water damaged. By browsing the Internet, I am now aware that this is a common malfunction for the TPM monitoring sensor on the 525i model. I believe that this should be part of a recall by BMW to specifically address this issue that is a common problem due to an engineering defect by putting such an electronic part in the bottom of the trunk when it is prone to get water damaged. The TPM sensor is now defective and needs to be replaced. Please advise how to proceed.

I called customer affairs to complaint about a recurring problem with my X5s (4.4) windows that frequently fall without warning, since the day it was purchased. I explained to Ms Jodi ** that my experiences with BMW technicians that either rigged or did not properly repaired my vehicle. After not being satisfied with case managers decision, I requested to speak to the department manager, and it was denied. Ms. Jodi ** just simply told me that she was fully capable of making a decision and would not forward me/my contact information to the upper management because they are there for administrative purposes only! Now, being a member of an administrative e system myself, Im sure that Ms. **s supervisor is not aware of her management style/behavior.I have a BMW X5(4.4) that windows frequently fail/collapse since its purchase, without warning. Yes, it is out of warranty but, I purchased upscale vehicles for their history and dependability. I have influenced many into purchasing a BMW, even my husband. But, I promise you and vow, that I will convince even more why not to purchase a BMW. I am very disappointed on how BMW treat their customers, especially, Ms. Jodi **. We do own other luxury vehicles, and if we have to turn all our BMWs into their brands, Im a sure that the other brands wont mind.

I currently have a 2008 BMW 335i 4-door sedan, and all of a sudden I am experiencing problems with my car. I currently have 58,000 miles on the car, and 2 months ago, took my car in for routine maintenance, and for an oil change. I was told there was a few recalls on my car, which the most important was, replacing the high pressure fuel pump. I havent experienced problems with the fuel pump, however, I was told by my service adviser, this needed to be taken care of. Needless to say, during that time, I received a class action lawsuit letter in the mail, to be a part of, which was Nyugen vs. BMW in Northern California, and put two and two together that BMW was addressing this issue to take care of the problem. Shortly after my high pressure fuel pump was replaced, I started noticing some leaking in my driveway, and automatically knew it was due to transmission fluid, and read all the issues this series was experiencing with leaking. I spoke to my service adviser at BMW of San Diego, and he said sometimes with the change of the fuel pump, there can be residual leaking caused from oil, and when I stated I thought it was transmission fluid, he said to keep a lookout and call him with any other severe leaking. A few weeks later, during the Christmas holiday weekend, I didnt drive my car for 4 days, and when I pulled out, it seemed that all my transmission fluid had leaked out. The puddle was huge. I immediately called my service adviser to schedule an appointment, and when I went in, my questions were very direct as to this model, on experiencing this issue, and he was very vague with his answers, but did recommend I trade this vehicle in, because repair costs are very expensive for this car outside of warranty. I felt like he wanted to tell me more, but wanted to protect himself and the company. So ultimately, I had the transmission oil pan sealed, which all in all was a $600 out of pocket fee. This was last week, on 1/4/2012.Today, 1/9/2012, 5 days after being serviced, on my way to work, I only drove 4 miles and my car overheated, causing the car to lose power and to be stranded on the side of the road. It started up fine. After waiting a few minutes, I drove about two miles before it happened again, and of course, shut the car off for fear it would blow a gasket, and called a tow truck to tow me back home. Im mortified of the thought of more expenses due to this car. This Thursday, Im most likely going to go back to BMW of San Diego, and find out I owe more money for another issue, this car is known for experiencing. Even though I havent given BMW of San Diego the chance to remedy this situation, I lost all faith in this car, and even afraid to drive out of town due to the fear that more issues will arise, and they definitely need to address this matter. A little more history is, I initially purchased a 2007 BMW 335i in Sacramento CA,and only had it one month, before the turbo blew out and the issues Ive been reading about the fuel pump happened. I turned in the car three times, and BMW took the lemon back, and refinanced me for a newer 2008 model to remedy the situation. Now, Im potentially dealing with the same problem all over again, and it petrifies me. Please help!

2014 BMW M5 - I asked to have my brakes reviewed during routine service and the tech recorded the sounds and discovered the noise and completed some work to solve. Solve is the new account process. It changes during the feedback from our customers. I need to have a different tech research the issue and call me to discuss why I am hearing my brakes at almost every stop. For the price paid in April 2014, I should not hear the brakes squealing at all...

Smashed into a dead car without flashers. BMW Assist didnt work properly. The call center wasted about 20 minutes before telling Chicago Fire Dept where I was wailing in pain. BMW didnt care and its not BMW per se but an outside vendor in Texas. However I got the tape and its disturbing.

I purchase a BMW X5 diesel in December 2014. Since then, I have been having problem. I took the vehicle to NJMVC inspection station in Edison, NJ. I failed for emissions. To date, I have spent $3200. I have replaced the oxygen sensors, the active tank, the catalytic converter and now the dealer is saying that I need to replace the passive tank. This vehicle seems to have a fault. I wrote to the Federal Trade Commission and even spoke with Rebecca Franks from BMW, NJ and the issue is still unresolved.

My 2008 BMW wouldnt start and the dealership said it was a fuel/air intake problem that would need $800 to fix. It was a reasonable estimate until they fixed it. Their story is that when they went to reactivate the computer after fixing the original problem, the radio crashed--not their fault, they said. It was for an additional $1,800. Are you kidding me?

3 Year Tire & Wheel Contract for BMW X5 - I thought I was purchasing peace of mind. That was what I was told when I bought the warranty. When I ran into a problem, no one was able to help. I was told to replace the tires on my own and get the money back from the contract. Little did I know, they pro-rated the money I paid and then gave the money to the lien holder.

I have a major problem with my 2007 BMW X3! The motor mount brackets are broken and my engine isnt sitting in its correct place anymore! This sounds like a manufacturing defect and a huge safety issue (this is my family car and my family could have been seriously injured). I purchased my X3 certified pre-owned and added extended maintenance. This should be covered but BMW of Henderson, NV said that it is not, and would have occurred due to driver error. That is ** and I could have never caused this. I only drive on streets and highway roads, plus, I baby my car! I bought a BMW because of its reputation and am hugely disappointed! I wanted to stick with BMWs and planned to always own a BMW until this incident! I dont trust the brand as much as I used to and I cant believe that a BMW dealership wont own up to something that should be a huge safety concern and should be covered--my family and other families safety!

I have a 2011 BMW 528i Sedan. Bought as a CPO, with factory warranty for about a year remaining at the time of purchase. From the beginning, I have noticed that trying to brake moderately quickly at low speeds (10 - 20 MPH) would create a very bad clunk from the front-end. Trying to reapply the brake quickly while the car is starting to roll (driving off) will cause a smaller clunk and a very noticeable vibration of the whole body of the car. Dealer replaced the thrust-rod bushings in the front, but that did not fix it.Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was normal, since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars dont exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. dont exhibit this problem!!Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...I have taken the car to the dealer for these various noises, and the dealer has not been able to replicate these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

Driving on major road and car suddenly dies with warning that drive train malfunctioned. Car would not restart blocked a lane of traffic, feared being hit from behind since on major roadway. Car had to be towed cannot put in neutral to pull off roadway. Thank goodness police office was able to park behind and flashlights until tow truck arrived. Disappointed in 2014 BMW 328i.

I have a 2007 BMW 525. Its engine block was broken by driving over a road bump. I never heard of solid metal breaking, but it was required a new engine. Thanks to my insurance, they covered it as road hazard but my rates are up and had to pay $3000 out of pocket as deductible and related expenses. My friends still do not believe that it needed a new engine.

Without warning, my 2007 BMW 328Xi engine shut off and stopped in the middle of a busy road. I was told by a BMW service rep that my fuel tank draw tube fell off causing loss of fuel to the engine. I learned online that this is happening to other 2007 era BMWs and the reason is that the fuel draw tube is corroded by the fuel it is drawing and weakens and falls off. The fix is a new fuel tank, pump and draw tube for excess of $2,000.When contacted by my service rep, BMW gave a token $500 toward my repair leaving me with a $1,900 repair bill. Had this failure occurred on a busy Seattle freeway, my life would have been in grave danger as would have others around me - there would have been an accident with no way to avoid it. BMW is aware of their product failure and my question is who has to die before BMW steps up to the plate and accepts responsibility and recalls and repairs these vehicles? If you own a 5-7 year old BMW (maybe newer), its going to happen to you and I would appreciate your raising your voice to BMW before someone has to die to get BMWs attention.

I love BMW. BMW cars are well manufactured and can last a lifetime if properly maintained. Many people with these luxury high end cars do not understand that regular maintenance alone will not allow for any problems to come up. Its a car, IT MUST BE DRIVEN! I cannot stress that enough. Many people come in complaining of a problem when it is just a common thing to happen.

Repeated engine faults and yet the dealer couldnt care less. He promised to call me as soon as possible to get it in to fix it. Its been more than 10 days now, but no one from the agency/dealer called. What kind of service is this?

I have a 2007 BMW 328xi that I have been having gear, transmission and electrical, air conditioning issues. The car shuts off, stalls and shuts off, air conditioner doesnt work, alert lights on dashboard light up and now gears arent shifting and car cannot move into drive, reverse, neutral and park. So now I have no car. BMW has just given me the run around not addressing the problems finding other issues just to cover and hide their blatant disregard of the 3 series issues. I saw that there are many complaints and the there is a place to officially file a complaint to NHTA 888-327-4236. Please file a complaint if you’re experiencing any issues. BMW cant continue to ignore the issues and try to hide all complaints like they dont exist! And someone gets killed. Please FB or Twitter to get the word out!

They sold a car that I returned with my car tracker unit. Since July 2011 they keep on telling that they will tell the current owner to bring the car so that they can remove it and get it fitted in my new car. Till today, they are not giving me back my tracker unit. What is frustrating is that they dont want to tell me the truth or maybe they lost it. I dont know, I just keep on waiting for them.

I own a 2005 325CI with 51,000 miles and I have clear coat issues myself. Unfortunately, I bought the car used a few years ago. I figured I could get some assistance from the customer complaint center because the ** service manager at the local dealership basically told me ** you in a nice way. Both my conversations with management from the dealership and customer service center were futile, no assistance whatsoever. There is definitely a trend with these complaints even with cars that are garage kept. The materials that are being used here are definitely substandard. I have other cars that sit in the same driveway that are older than the BMW, and I use the same cleaning products on them that I use on the BMW and I have no issues at all. I am not asking for a freebie, but I think BMW should give some sort of assistance in these matters and take care of their customers whether they bought their cars new or used. The customer service reps and managers at the so-called Service Center are a bunch of arrogant ** that know nothing about taking care of the customer. If anyone has any info on who I can talk to other than the service center, dealership, or paint reps, please let me know. I am totally frustrated that no assistance was offered.

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

To all that might take an interest in this; this is my first time posting on any consumer complaint forum. So hopefully people dont make the mistake of purchasing a 2009-2014 BMW with an N63 engine and affects five different vehicle classes. These cars are lemons with a long history of mechanical problems, and a class action lawsuit filed in 2015 for excessive oil consumption, drained batteries, and other problems affected by the oil cooled parts inside the car. Visit: ** to see full notice of the court documents, and full story. The final date for filing any paperwork to claim your vehicle under the class action was October 10th 2018. Too bad BMW has failed to properly notify owners about this, and still continue to sell these cars without advising anyone about the litigation behind them.In August 2016 I purchased a used 2012 BMW 750LI M Sport with 38,482 miles. The car was sold to me by a private dealership in Los Angeles, and was a one owner lease return that originated from BMW of Santa Monica, CA. The car had a clear title, and free of defects, and I paid 42K out the door price with tax & extended warranty to protect me through 100K miles for any possible mechanical issues that could arise with the car. Since that time Ive had nothing but problems since I bought it that started with minor things like ignition coils, spark plugs, and check engine lights. Excessive oil consumption was noticed immediately the first year I owned it, and constantly had to top off the oil. Ive meticulously maintained the car since Ive had it and always taken to a certified BMW mechanic. The BMW service centers I dont trust as far as I can throw them, and use a preferred & HONEST BMW mechanic.In July 2018 I took my car into the shop to diagnose several issues going on with the car which now has 92K miles. I wanted to have my mechanic check everything including doing a brake fluid flush, and oil change prior to making another drive into Southern California from Nevada where I currently live. After inspection my mechanic mentioned that the motor was falling apart; The car had leaking turbo hoses, upper oil pan gasket leak, bad steering pump, excessive oil consumption problems, and the engine valve stem seals were shot and explained why smoke would come out of the tailpipe during cold starting, and lastly an electric short underneath the drivers seat that scorched the material underneath and could have caught fire at some point had it continued. In all I was facing $15,000 dollars to complete all repairs.We contacted my extended warranty company who handled the situation great. Due to the extent of the engine problems they sent out an adjuster to verify everything and audited my service records to ensure the car had been properly maintained, and also had video scope photos taken inside the engine of oil cooled timing chain to verify there was no engine deposits or oil gunk build up. It was clean as a whistle, and they indicated since the repairs exceeded the value of new engine they authorized a complete engine replacement in addition to fixing the electrical problems with my seat. The engine was ordered through a BMW dealership in Las Vegas NV in August, and now here we are in November 2018 and still no sign of the engine or status on when we can expect to receive it. Since July Ive had a loaner, and paid out of pocket for extensive rental fees, paying for an auto loan on a car that I cant even drive with still $24K left on it, and have had to register the vehicle as non-operable with the state DMV.After repeated attempts to get a status on the engine by myself personally and my mechanic to get a status on the replacement engine; we still have no information, and appears to be no end in sight. The only reasoning behind the delay of the engine is that they cant find anyone to make a drive camshaft on this motor. The third party company that used to make this part went out of business and they have no alternative currently. Sounded like complete B.S. to me, and I called them on it stating that it sounded like an excuse. At this point Im extremely pissed off, and decided to email BMW Group Germany to ask them if they really cared about their customers. I found the CEO & other executive level members of BMW email addresses including their press secretary. I emailed them and demanded a response to this nonsense with the engine replacement.A couple days later I received a voicemail from a Craig ** @ BMW North America customer care stating that he was calling because I was interested in a RE-PURCHASE of the vehicle. I had missed the call because I was on a business trip. I had no clue what a re-purchase entailed or what the qualifications were, but it was something that THEY suggested. I called back the very next morning which was on a Friday, and he didnt answer so left a message to call me back as soon as possible to discuss what hed mentioned on my voicemail. He waited three days to call me back and returned my call on October 10th 2018. We discussed the re-purchase over the phone which entailed buy back 100% of the vehicle financing, maintenance, and oil used for the car that I had to top off constantly. I loved that option and expressed my interest to get me out of this situation. He said that unfortunately the deadline had passed to have my paperwork submitted under the class action settlement... I said What settlement? I had no clue what he meant. He then said yeah youre calling about the class action lawsuit right? I told him that nobody had ever notified me at any point by mail, phone, or email about a class action lawsuit. Confused he said that well the deadline is October 10th is the deadline to have your request submitted for compensation under the class action. I told Craig that You know today is October 10th right?; He confirmed this and said that there was nothing he could do to consider me for the class action since it was past the deadline as of that day, and apologized for the inconvenience.So I contact BMW - Germany, they contact Craig ** @ BMW North America to ask me about a re-purchase, and then only to tell me that Im past the deadline and theres nothing he could do. WTF? How does this make any sense? Why am I now just finding out about this class action lawsuit?? I became more irate and phoned the BMW dealership that we ordered my new engine from, and demanded to talk to a service manager or parts department manager. I told them on the phone that during this whole time my car has been in the shop, and wed been asking for a status on the engine, or alternatives to put me into another car. I asked them directly if they knew about this class action lawsuit pertaining to my engine? When I cornered them they paused on the phone & said... Yes we knew about it. I said then, Why did you not say anything about it this whole time?? Why was this kept a secret or not disclosed? The person at BMW stated that they were instructed by higher ups not to say anything about it to owners because it was in litigation, and the car owners would be notified at the appropriate time. They continued the same story about the drive camshaft holding up the production of these replacement motors, and that there was roughly 185 of these engines on back order in the entire country. WOW... talk about a cover up right? I hung up the phone on him, and proceeded to email BMW Group Germany again explaining what I just found out, and that dealerships are hiding this information from people to minimize their exposure & loss due to the class action.The very next day after I sent that 2nd email I got a call from Craig ** @ BMW North America again stating that theyd be willing to review my case again as a re-purchase option. I proceeded to email Craig my entire file from the shop that we gave my extended warranty company, and all associated service records. Craig said hed send it out to his field team to be reviewed and a determination would be emailed to me once they made their decision on the matter. After waiting a week I emailed Craig to get a status on the re-purchase decision. He contacted me saying that BMW North America had reviewed my case and have declined to approve my re-purchase request. He would not give any reason as to WHY they were rejecting it, and would not tell me who this field team was. He said he was not able to name the individuals or dealerships that make the decision for their Protection. Protection from what??They also noted on the rejection letter that their last record of service/maintenance records was in February of 2017 which was not true. I had my car serviced at my own BMW certified mechanic, and provided records for that work done, but BMW refused to acknowledge that in their letter to me. So now here are the facts.BMW continues to sell these vehicles and dealerships are intentionally not advising people that there is litigation behind them starting in 2015 when the class action was filed. BMW offered an N63 Customer Care Package at one point to put a band aid on the problem; not calling it a recall, but just making the cars last long enough to make it out of their factory warranties leaving them not liable past that point. BMW has not provided any information or status on when new engines that are paid for out of pocket or by warranty are due to be received. Stating a drive camshaft issue is preventing delivery of these engines with no end in sight.As a consumer I AM SCREWED. No car for almost 6 months, and no money to buy a new one or sell this one to get out of my current loan so I can buy something else. Without delivery of this motor my car is worthless, and no options. BMW Group Germany and BMW North America have zero control of this situation, and dealerships refusing to help take ownership of these problems. This is consumer fraud at its finest, and deliberate false statements, misinformation, are being fed to the public about these N63 motors. The 2009-2014 N63 motors are an aging group entering into high mileage and engines are crapping out with less than 100K miles on them.This is snake oil folks, and BMW knows it. The class action settlement proves the excessive oil consumption problems, and now these same engines are failing with the valve stem seals resulting in repair costs that exceed a new engine cost. They have not done their best to advise the public of this and Im sure theres hundreds of people that might be able to relate to my story.If you have purchased one of these vehicles recently from a dealer, or have extensive repairs resulting in the requirement of a new engine that BMW is not delivering on please email me immediately so we can talk. Right now I know three other people in the Las Vegas area that are affected by this. We need others in the country to step forward & share your story and put a stop to this. BMW & Car Dealerships have screwed the public long enough, and now they need to take ownership of a crappy mass produced product theyve put out into the market. Even if you buy an extended warranty youre still not safe; BMW does not have an answer for this, and if you need an engine replacement youll be waiting until next year.The biggest issue here is that BMW knows that their warranties are nowhere even close to sufficient with the well known documented issues behind these cars. They continue to sell these vehicles used and keep the information hidden from consumers. This is fraud! Look at the new class action filed this November 18. BMW has been defrauding its customers for years on these faulty motors, and continue to get rich. Someone needs to put a stop to this asap. The evidence is there, and plenty of public record & consumer complaints... how are these guys still in business?? If youve been taken advantage of please do the following: File a complaint with your State Attorney Generals office - Contact your local news media - Theres three of us here in Las Vegas affected by this and wed be happy to give a statement & tell our story. If we dont make enough noise this will never stop!

I bought a 2001 BMW 330CI from a friend in 2007. As much as I enjoyed my driving experience through the years, I have spent thousands of dollars in repairs. And every 2 years, I dreaded the smog certification process. It always failed and I would usually spend a ton of money trying to get it fixed so it would pass and I could renew my registration. This year was the last straw. I spent 3 months going back and forth to my mechanic, testing, re-testing and spending almost $600 on repairs; still not passing. Then I took it to another mechanic, where I spent over $1,000; still not passing. Then I went to a BMW dealer to have them reset the computer due to a BMW Bulletin on that particular year/model; still not passing, and another $175. In between all these visits, I took it out on various driving cycles to reset the monitors, per various YouTube recommendations. Finally, it passed in April 2015. In September 2015, I decided to sell the car, but since the sale was outside the 90-day window of smog certification, I had to have it smog checked again. Guess what? It failed. After fighting with a few of the mechanics I used before, one of them cut me a little break on the price; did some additional repairs to the tune of $411 and finally the car passed the smog check. In total, I spent almost $2,200 in repairs, just for smog certification, not to mention all the other stuff I had replaced over the years. By the way, most of the smog repairs were due to faulty sensors. I called the corporate office of BMW and they wouldnt do anything in the way of reimbursement.

The 2001 BMW R1150 GS is a fabulous motorcycle. A beast of a motorcycle. Well engineered and tough it will take you where miles are afraid to tred! The R1150 GS has power to spare. Surprising lower and performance. My last motorcycle was a 2003 Harley Davidson 883 Sportster. I was impressed with the power of that Harley but this 1150 BMW puts it to shame. The BMW is smooth yet robust. The 6-speed gearing has a wide range. I especially like third gear! A handful of throttle feels like you are blasting off to the moon! At age 67 I only rode my BMW mildly off road on my own farm and then only over improved dry pastures! Mine has just over 31,450 miles at the time of this review! My bike was fully serviced and ready to ride anywhere when I purchased it second hand. The tires were just 1 year old with just 1,000 miles on them. I am 67 years old and recently purchased this BMW motorcycle in September 2021, however it is too tall for me to ride comfortably and safely. I have a 30" inseam but riders need longer legs to safely handle this motorcycle. I thought about lowering the suspension but these GS BMW's are too nice to alter. So I purchased a second BMW R1200C Pheonix last week which suits my stride much better. I do not need two BMW motorcycles so I am reluncticly parting with my GS. This is what Cycle World Magazine had to say about the BMW R1150 GS: BMW R1150GS - BEST USED BIKES Exemplifying the very essence of a two-wheel Swiss army knife. Cycle World July 22, 2015 YEARS SOLD: 2000–2004 MSRPNEW: $14,190 ('00) to $14,500 ('04) BLUE BOOK RETAIL VALUE: $4,885 ('00) to $6,500 ('04)BASIC SPECS: The R1150GS is powered by an 1,130cc air-/oil-cooled, four-stroke opposed twin featuring four valves per cylinder, electronic fuel injection, and shaft drive. The 1150 introduced a six-speed gearbox, while later models came equipped with dual spark plug heads and servo-assisted combined ABS brakes. The GS weighs 582 pounds WET with its 5.5-gallon fuel tank topped up and produced 74 hp and 68 pound-feet of torque at the rear wheel on the Cycle World dyno. The "Showa" suspension offers 7.9 inches of rough road-smoothing travel, while the adjustable saddle height (33.1 to 33.8 inches) accommodates a range of riders. WHY IT'S DESIRABLE: Few bikes have proven to be as versatile as the GS BMW Beemer family, with the 1150 exemplifying the very essence of a two-wheel Swiss army knife. It's a road-hardened touring mount and heavyweight dual-sport all wrapped in one. "I went places and saw things on the GS that I never would have on another bike," Mark Hoyer remarked back in the days before he was editor-in-chief. "It truly makes molehills out of mountains." All that, plus the reputation of durability and reliability rivaling that of an anvil easily warrant the price of purchase. THE COMPETITION: Long-travel twins gained prominence in the early 2000s with the introduction of the KTM 950 Adventure and 1,000cc Ducati Multistrada. Undoubtedly, this trend was helped along by the BMW R1150GS, which was honored as the Best Sport-Touring Bike of 2000 by Cycle World in our Ten Best issue.

My 2005 645 CI is as awesome as it is a nightmare. It drives great, it looks great but I have had problems with the convertible top since I bought the vehicle. While driving with the top closed, a warning comes on: convertible top not locked. At this point the convertible top and the rear window cannot be operated, and if the rear window was open at the time that the warning came on, such window is stuck in the open position. At times such warning disappears while I continue driving a few moments or a few miles, at times it disappears after the engine has been shut down, and at times it continues to stay on until the problem is fixed by the dealer. The car has been at the dealer for this reason more than 15 times, the rotation sensors have been changed three times and they have been re-adjusted and/or re-positioned the other times. In 2010, I wrote about such problem to the management of the local dealer, as well as to BMW USA. The malfunction continues to happen, regardless. I just got back the vehicle from the dealer 2 days ago (beginning of August 2012), still for the same reason. I am reaching the point where if the problem re-occurs, I am going to dump my loved/hated car.

I own a 1999 BMW 328i e46. At 0715hrs March/23/2017 I was driving to work when out of nowhere and for no reason the drivers side A-pillar and door airbags deployed striking my left arm leaving a bruise and pushing me towards the center console. I contacted BMW of North America and spoke to a representative and was asked to deliver the vehicle to the nearest dealership so they can perform an investigation. At 1525 hrs April/11/2017 I contacted the representative at BMW, she told me that the sensors sensed an impact even though there is no recent physical damage to the undercarriage of my car. She then proceeded to tell me my cars suspension is worn out and couldve caused enough shock to set off my airbag.Instead of taking responsibility for an obvious manufacturer issue she then tried to blame it on age then changed back to a sensor recorded an impact. Then offered me $1500 to Help with repairs to my car in-house only. I need my car. Its how I get to work so I can take care of my family. I cant cover the existing amount of $3000 to cover the rest as quick as I need my car! BMW should pay for all the damages! Airbags should NEVER deploy without an accident! The car broke itself and tried to kill me in the process. Luckily I am 230 pounds and 61 tall. This couldve killed anyone smaller!!! Very scary and disappointing!

Electrical fire in 2002 BMW - Smoldering wires caused the cars GPS and radio to stop working. The insurance said smoldering wires, not a fire, and refuses to pay. The insurance company (Wawanesa) also states that radio and GPS are aftermarket products, therefore not covered.

My car battery suddenly died on my new 335i 2011. They wanted $195.00 to diagnose the battery and $435.00 (totaling $630.00 for parts, not including labor). What use is a warranty if you have to pay as much to repair it if it was out of warranty? It took them 2 days to diagnose it, and they wanted to keep my car over the weekend. Its not rocket science to replace a dead battery. Its literally a 5 minute job. Im disappointed at the amount of my time that they have wasted. The battery only charges to 10.6 volts (dead cell, faulty product). I have completely lost faith in BMW. I have had transmission problems since 5,000 miles (2nd gear synchro 6MT) that the dealer has failed to replace under warranty. When I purchased the car, it came with 2 bad rims.Heres my current BMW Warranty experience: Did the custom-ordered car come with bad rims? Blame customer. Is the car transmission failing at 5,000 Miles? Blame customer. Does the car battery have dead cells? Blame customer. There is poor communication with customers and lack of communication.

I got scammed by BMW. I entered into a 2-year lease in 2016. Few months before the lease ends, I purchased additional miles. I was told that any unused miles will be refunded. I returned my car yesterday and guess what, they refused to refund my unused miles. However, they found my left rear tire was a little bit more used than the other ones and they charged me $300. Plus the extra $350 fee to close the lease...Not only that but last year, I was in Europe for a month or so and totally forgot to pay my monthly charge, was 30 days late and paid as soon as I came back to the US and opened my mail. That was the only late payment I had during my entire lease. Well guess what, BMW reported it right away and my credit score got impacted so bad it prevented me to purchase a house. I wrote a letter to try to solve this issue, they ignored it. BUT the sales team kept harassing me to try to sell me a new lease... Yeah, you guys can keep trying. I dont want to deal with BMW EVER again!