This is the biggest bait and switch I have ever encountered. Purchased a new BMW 435i convertible. They sold me the upgraded Bluetooth so my smartphone would work on the screen and charge through the cradle built inside the console. However, they never told me the iPhone is an incompatible device. Now they wont refund my $500 nor fix the problem. They tell me to plug in the charge cord to the cigarette lighter. How dumb!

I have an BMW X1 2012. Its only 4 years and 100000 Km yet it already has leaking oil, leaking cooling system, leaking freon. My Honda civic 2005 so far has have no problems like that. Is an BMW better than a regular cheap Honda?

I recently purchased an 09 BMW 535i which had 23k miles. I have since put 8k miles on this pile and it has been in for service twice both for fuel related issues (injectors/fuel pump). When it was in for service last time, they said I needed four new tires. How could this be? I explained to the sales manager I thought I bought a certified pre-owned vehicle. After our meeting, he said he would pay for the two front and I would have to pay for the rears (ridiculous) especially when I traded in a car with brand new tires on it. Well, since he was only willing to purchase the two rear, I said okay reluctantly. But when he said the two rear tires will cost me $1,400 with an alignment, I about fell out of my chair. I then explained that I would get the four tires on my own and bring him the bill for the rear two since I know I can get them much cheaper. His response was no for the reason he did not want to take the commission from his service writer and his service department. (Wow.) This guy would rather make sure his people are making a buck rather than make a customer happy. I will never buy a BMW again. It has been the worst experience of my life. They are only concerned about making a buck. They have no integrity or honor. I dont want to deal with this type of people.

I have a 2007 BMW 335 with 68,000. I took it to the dealer and came up with $3600 repairs. How can a reputable car manufacturer produce cars that have an oil leak and to repair it, you need to remove the casket of the engine for a car with such a low mileage? I am saying goodbye to BMWs. Their official dealer garage shop is clearly stating that their cars cannot compete with those of other manufacturers such as Lexus where one can go up to 100,000 miles without any major repair.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told sorry, but you are not covered. I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.

Was recently informed by BMW they are no longer supporting BMW ASSIST which is a feature that INCLUDED (past tense) collision detection as well as stolen vehicle recovery along with other functionality such as being able to send Google directions to the vehicle. My X5 is a 2012 (!) vehicle!!! With all the BS advertising BMW has out there about how great their cars are and how safety is a great concern for their customers, trying to get an answer other than we are sorry for any disappointment this may cause you is totally and complete BS!The manner I found out about their decision to stop supporting these features is not because I purchased one of their vehicles (brand new) but because I noticed the ability to send directions to my vehicle was not working. Pretty pathetic manner to manage customer loyalty. BUYER BEWARE if buying a used BMW... UNDERSTAND CLEARLY your vehicle based on whatever year it may be (2013 BACK...??!) will not have important safety features such as collision detection nor stolen vehicle recovery... period. If I had not purchased an extended warranty to 100 K miles I would be selling this thing ASAP. Will be a cold day in hell before I purchase another vehicle from this company.

I was informed by the BMW dealership that my certified 2017 BMW X1 needed a motor mount replaced. The car has 30K miles and I had driven 5K in a little over a year that I owned the car. The warranty does not cover the motor mount however, after only 30K miles, the part must be defective. Furthermore, the cost was quoted as close to $1500. BMW customer service, after speaking with the dealer negotiated the cost down to $600+. I told the BMW rep that it was still not acceptable and would he send me the details of his conversation with me to my Email. I wished to pursue the matter. He said that was not possible! I could not appeal the decision and that was final. I rarely have been spoken to in such a manner as if I were an errant school girl. A take it or leave it attitude. Very shocked about how the BMW company is represented. I would characterize the rep as a junkyard dog. There to discourage the customers. I have an appointment to have the part replaced outside the dealership and the cost will be less than $300. I will also be writing a review of the BMW dealership.

I was a very happy owner of my BMW X3 until my seat belt latch fail to work and had to be replaced because my seatbelt would not lock. I have never experienced a problem like this before in automobile regardless of make or model. What those this say to me as a consumer that BMW do not give a damn about me or my safety. This could have meet my life. BMW you really need to take this seriously. Do you care about your brand or your image. What auto maker would put the consumer risk. BMW we have a problem.

After driving Mercedes Benz for over 10 years, I wanted something different so I purchased a 2009 BMW X6 50i. I had this vehicle for 3 months already and my vehicle has been to the dealership thrice for major issues, fuel injection, oil leak, and now, something about the damn exhaust or whatever. I have warranty but to be having these issues and my vehicle is at 51k miles makes no sense. The techs have no idea what they are doing because they rely on diagnostic test that don’t tell you everything. I found out that the issue I’m having now was replaced previously. I contacted corporate and told them that if this vehicle is a lemon, I want a replacement vehicle or reimbursement because this makes no sense. Also, they don’t give loaners unless you purchased a vehicle from that dealership. **. I have a rental for over a week and my vehicle is still not fixed. I get a phone call from the dealership tech saying, oh we found more issues. Just fix my damn car so I can move on. I’m already looking to switch out. Don’t buy BMW products, a waste! I didn’t have this issue with Mercedes or any other company.

I own a BMW 6 series. I have it in the shop right now with the convertible roof sensor issue. I have had this fixed 2x before. I had it scheduled in a different state a month ago but the BMW dealership said I had to get it fixed at the dealer that originally did the work. So I have brought it to that state and it is now a month later and my warranty expired the day before my appointment. BMW wants me to pay over $600.00 to repair a problem that I have had repaired twice already and so far they are not even honoring my warranty.

The husband and I both have BMWs. Mine is a 2010 and his is a 2011. After getting extremely crummy service at Fairfax BMW in Fairfax, VA, we decided to try Sterling BMW in Sterling, VA. Surely BMW doesnt hand out their Center of Excellence awards all willy-nilly-like, right? Well, apparently, they did in 2010. While there are many additional detailed points of their suckage, I will provide you the highlights:I took the 2010 in to get new tires. After spending $2000 on 4 new kicks mounted and balanced and alignment for the old girl, they wanted to charge us over $100 to fill the tires with Nitrogen. While I understand its a business, dont nickel and dime me when I just dropped $2000. After finally getting my car back, we drove it home. Traffic was a little rough that evening, so we werent going terribly fast. The next day, however, we noticed a major wobble. The vibration was so bad, the side mirrors were shaking. I got to work and felt like I had driven a jackhammer instead of my luxury car. I took it back in on Monday. They finally called on Tuesday, claiming it was two bad tires. Alright, fine.When we went to pick up my car, they couldnt find it. Let me repeat that. When I went to go rescue my car, they had misplaced it. It took the entire service department, a few of the sales guys and over an hour to find it. Immediately after picking it up, we magically had squeaky brakes that we had never had before. The sad thing is that Id rather listen to the brakes than to BMW Sterlings horrible excuses.During the same time, we had my husbands SUV in for several items that BMW Fairfax couldnt fix after repeated visits. These included brakes, slipping transmission, air conditioning and a rattle in the tailgate. They had the Bears car for over a week. They replaced the brakes and fixed the AC. They could not, however, recreate the slipping transmission and they said they could not hear the rattle, despite the fact that they let the technician drive our car home one night (Im still reeling at that one especially when they asked my husband if that would be okay and he said no)! Of course, we heard the rattle in the tailgate as soon as we left the dealership. Call us crazy, I guess.We changed from Audi over to BMW because of service issues. We had a 5 series and a Mini Cooper prior to getting our current cars. When we got these cars in San Francisco, we were in love with the cars and the dealership/service. At this point, we are about a millisecond away from switching to Mercedes. Apparently, our paltry two-car household matters not to the auto giant. Between the incompetence, attitude and just overall cheapness, I cant see spending another cent with BMW. Dare I say lemon? I dare.Ha! So we got a call from BMW USA. After playing phone tag for 3 weeks, the Rep rushed us through our side of what has happened. She kept saying she was sorry we felt that way anytime we mentioned how disappointed we were about the crummy service or the shoddy quality. When she asked what we wanted, DH mentioned we would love to be able to just settle things amicably without having to consult a lemon-law lawyer. She said that if that was what we wanted to do, go ahead. This doesnt bode well for their Customer Service. I will update with results.Update #2: We were promised a resolution within 3-5 business days. We are on the 4th business day and just got a call from BMW USA to tell us they dont have a resolution yet. Surprise, surprise. And, there is no update on when we will know something. We are not surprised one single bit, aside from the fact that they called at all. What do you want to bet that they will wait until we make our next payment in 6 days and then call to tell us they cant do anything?Update #3: My husband finally called and was told we would hear something early in the week during the week of 7/16. They are supposedly waiting to hear something from Fairfax BMW. Im not holding my breath.Another update: We were supposed to hear from Customer Service last week. Nada. DH called on Friday, 7/20, and asked for her extension. It rang and someone else answered. DH requested our rep and was asked what it was in regard to. He told her we are trying to give back our lemon. She said she would look up our case, looked up the information and surprise! She couldnt find anything. He asked then to get transferred to our reps phone and he left a message requesting a call back that day. Again, nothing. We got a call back from her today, 7/23. The phone didnt ring; we just got a voice mail. We called her back and havent heard a peep since then.We are giving her until tomorrow pm to get back with us and if we dont hear from her, we will be foregoing the niceties and proceeding directly past go to a lemon lawyer. In the midst of all this, other things have stopped working on the X5. The rear camera works occasionally, but it chooses when and where. The auto-telescoping steering wheel has stopped working. The transmission is still jerky. My opinion? Do not buy a BMW!

My 2009 BMW 328xi had trouble starting one day. I brought it to my mechanic and he said everything looked fine. My car had been serviced by BMW until I bought the car in December 2014. So in Feb 2015 when I was driving my car on the NYS thruway, it shut down!!! The car shut down!!! Fuel Pump warning came on. I was fortunate I was able to steer the car off to the shoulder and called AAA. They towed it to my mechanic less than two miles (how lucky) and my mechanic replaced the fuel pump, even though he said, it looks fine. August 2015 (less than 6 months later) I was traveling in the Bronx going through a light when AGAIN car shut off. I was able to coast to a gas station. Lucky again. FUEL pump warning again. I called my mechanic and he said it seems like something more serious.I called corporate and they suggest to get my car to the Spring Valley NY BMW dealer where they say first, the pump was not a BMW pump (it was, my mechanic actually bought the part from the dealer!!). Then dealer said it was on backwards.. PLEASE!!! They had my car a week and I asked if they diagnosed the problem. They said no but they replaced fuel pump AND fuel tank. 3 weeks later I am driving on Route 17 South Middle lane, 60 miles an hour, traffic all around, and YES fuel pump light and car shuts down!!! I swerved and was able to get the car to safety. LUCKY 3 times!!! BMW has a serious problem with fuel pump. Today the car is at the dealer. I logged a formal complaint, a Liability complaint with BMW 3 weeks ago and again this week. This is a serious matter. This car is a DEATH trap!!! Today I received a call from Corporate stating that they will Not pursue this matter in any form!! Can you believe this?? BMW needs to accept responsibility on this. I was told by a lawyer that if I was hurt or was killed I would have a case. I will not wait until there is a fatality. We need to do something now. Please anyone with fuel pump issues, please contact me. I am relentless and will have BMW accept their responsibility.

Clear coat failure, 2007 530i - Early in 2011, I took my BMW in for service to Bert Smith BMW in Saint Petersburg, FL. While the car was there, I had them look at clear coat that was disappearing from top surfaces on my car. They informed me that it looked like production defect so they would get a BMW rep to come look. Supposedly, the rep checked it out and deemed to be environmental issue. What the heck does that mean? If you live in FL and buy a $56,000 BMW that it is normal for the paint job to last 4 years tops. My neighbors Hyundai still has a beautiful paint job (same climate). How ridiculous. BMWNA Customer Relations deals with these problems like idiot robots. Anyone have any ideas?

I purchased my dream car 4 years ago. I was so excited but then for the last 3 yrs, I have been taking my 645ci to BMW of Annapolis complaining about my transmission. Each time, they told me they couldnt duplicate the problem but took care of other issues. I had a 3rd party warranty that they charged close to $14,000. Not once could they diagnose the problems with transmission. The last few times I took it, the transmission malfunction light was on. One of the service advisers even saw it. But again I was told they couldnt duplicate the problem. In May 2017, I again took it there since my light came on again. They had my car for weeks, but I was told to pick up the car. They couldnt duplicate the problem. A few weeks later, my car would not go in reverse and the transmission light came on again. I called and spoke to the Service Manager Steve **. He told me to bring it to him and they will take a look at it. Well, my husband was able to get it there and told him that the car would not go into reverse, reminded them that I just had it there for the transmission issue and showed picture of the transmission light. Once again, I was told they couldnt duplicate the problem. Their foreman sent me an email stating he reviewed all my previous complaints (which a documented in email) and stated they couldnt duplicate the problem, but that I needed a new transmission shifter selector lever ($1,500) but couldnt guarantee that would take care of the problem. Also stated in email that he notice they showed a pattern of low voltage issues (which I never was told before).My warranty expired the beginning of this year (due to time on mileage). Not once was I informed of the low voltage issues and nothing was ever done about my complaints of the transmission. This would have all been covered but now it is not. I contacted the corporate office, Group 1 Auto. They are the owners of BMW of Annapolis. I received a call from Steve ** from their office. I had him on a conference call with my husband so he could explain our issues. While my husband talked to him, Mr. ** snickered several times while my husband was talking. My husband asked if they was laughing at him. I found the snickering very rude. All I wanted was some kind of resolution with my car. I wanted to know why the transmission light kept coming on (both my husband & I have had problems with the shifting or slipping of the transmission). We were never given an answer. I didnt want to put $1,500 into the car and that not be the problem. I wanted answers. Instead I got we need the loaner car back and Do you want us to put in shifter? Well it turns out Steve ** was at the BMW service department. He told us on the phone we need the loaner back and we will not do any work on your car so please take it to a different BMW service department. I have never in my life been treated in this manner. They couldnt figure out the problem and instead of calling the Corporate Team (which I found out BMW has to figure out problems like this), they wouldnt work with us.My husband ended up getting the car (with no reverse), and noticed damage to the dashboard and curb straps (that were not there when car dropped off). He also had to call the police in order to get the information on who actually worked on our car (test drove it and tried to diagnosis) since BMW would not give him that information. Now I am without a working car, a broken dashboard and still do not know what is wrong with the transmission. I dont understand how it got to this point. Why were the experts not called when they couldnt duplicate the problem. Especially when I told them I was having problems in 2014? This could have been avoided had they taken the extra steps. I understand parts need to be replaced, but I feel it was never diagnosed properly. I am in total disgust. This has given BMW a bad name.

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. Its not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

My first experience owning a 2009 BMW 535i: I recently took my vehicle to BMW of Columbus to have my in-tank electric fuel pump and a sensor repaired. I spent $1,254.00 to have it repaired. I picked up my car on Sept. 14, 2012. Shortly afterward, I was traveling north on I-185 and suddenly my check engine light came on. I began losing power and it started hesitating as well. It appears to be the same initial problem I had and thought it was fixed. Here I am now dropping my car off to a closed (late Friday evening) BMW dealer for repairs. I had plans to go on a vacation and now once again I cant go anywhere. I have never had this to happen to me. Its unbelievable! You dont expect this from a BMW. I hope they can get right the second time around and according to all the articles I have read (which I should have done my homework before I purchased it), 2009 BMW 535i are having a lot of fuel issues that should have been addressed and now as the consumer, I guess I have to suffer now. I think BMW needs to do more about the 535i fuel problems. I took my car in to BMW of Columbus. They initially diagnosed my car with the in-tank electric fuel pump and a sensor. I had that repaired for $1,254.00 and I was not happy with the bill because the 535I was notorious for having awful fuel problems. Shortly after I had it fixed, my car check engine light came back on and I had a sudden loss of power. And while this was happening, I am saying to myself this cannot be happening to me again. This was the second time I took my car to BMW of Columbus and it took them several days to find the problem. From my understanding, the 535Is injectors had a recall and they were checked and removed by a BMW tech, removed, refitted, scanned and possibly replaced but I am not sure. However, BMW of Columbus tech discovered that the last fuel injector closes to firewall of engine. One of the injectors bolt, which holds the injector down, was broken off into the engine block. The tech who performed it tried to cover it up by screwing an oversize bolt over the top of the broken bolt. The recall was done on Oct. 17, 2011 at 50,408 from center ID: 23055, but I purchased the car from Roswell Mitsubishi of Atlanta, Georgia at approximately 57,000. According to Stephane **, service consultant from BMW of Columbus, he stated that he spoke to the BMW dealer service manager from center ID: 23055, which performed N54 injector check (B131410). He claimed that if they did do it, the car should have malfunctioned before now. I got a chance to look at the area where the oversize bolt was, on the engine block. It was damaged all around the engine block with chips missing around it. This is the second week I am without my car and I have not heard from BMW customer service specialist Jodi. I sent Jodi another email, asking her to please contact me and I have yet to hear anything as of Sept. 26, 2012.I made another call on July 27, 2012 to North America BMW customer relations. I was able to get in contact with Jodi (who is handling my complaint). I left message on her voicemail. Stephane ** from BMW of Columbus called and left a message on my cellphone and he wanted to know something because he had not heard anything from North America BMW. It has been over the three to five business days and I have yet to hear from Jodi. As of today (Oct. 1, 2012), I have not heard anything from my customer representative Jodi.

We sent our 2009 BMW 328i for 85000 mile service, at the same time our A/C was not working. BMW West Houston did a full check, and recommended a lot of parts changes, including the evaporator + gaskets, auxiliary belt and tensioner + bolt-belt tensioner, oil filter housing gasket. The total cost was 3000 USD+. Immediately when I took my car back after the service, the car panel shows the Triangle exclamatory mark, according to BMW West Houston shop that this is the software issue, can be reset easily, I can bring the car back to reset.From the last service, 3 weeks later, the driving mileage shows 570 miles, I start to hear a sharp noise, and soon the service engine soon light turned on. I brought the car back to BMW shop, after diagnostic, BMW has quote again 3000+ USD for some other parts to be changed, and told me to reset the software back I need to pay 500 USD to remove that. It is ridiculous after the full service with a lot of recommended parts replacement, just after 3 weeks the car has such a big issue again, especially there were about 10 days we actually didnt use the car in between. I am very disappointed with BMW quality, also very disappointed with the service quality.

I have a BMW X3 30i and my brake light, 4x4 light, and airbag light came on. I found out it may be my actuator, transfer case, or transfer gear. Anyways to make a long story short, I looked up this issue and found out this is not just a small problem but many older BMWs are all having the same problem. Apparently, they made the transfer gear out of plastic which tends to wear out right away. I thought this was something that maybe just a few cars were experiencing, but going on the internet, a lot of these BMWs are having the same problem. Is there a recall for this issue because there should be if BMW is making this actuator to fail on a lot of BMWs.

Only went there for the pull ahead offer, 3 mos free, 3 knew & put it in receipt, 1k, 8k miles later bad tires & breaks, 5k of work, 62 yr old F alone, they scammed me. Refuse to pay back the 1k or tires.

I brought my car in for an issue dealing with the airbag light illuminated on my dashboard. After being given an appointment 3 weeks after I asked for one, I was told that it was a seat motor issue and that the car thinks there is a passenger in the seat and will activate even if none is sitting there in an accident. The repair would cost over $1500. I rejected the offer but asked if they could take off the warning light. They said that it was impossible, that only if they repaired it could that happen.As I was waiting for the return of my car, they told me that now my passenger window wouldnt go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told Thats the price. $250. I paid.When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

I purchased a 2005 X5 last week that had been in two accidents from BMW of Oyster Bay located in Oyster Bay, Long Island. I traded in my Volvo XC90 towards purchase of the 2005 X5 grey color SUV. I brought the truck to my regular mechanic to get new front tires and my mechanic found and showed me the left and right front axles were shot and it was dangerous to drive the vehicle. So I replaced them, cost me $850 for parts alone plus labor.My mechanic also pointed out it needed lower ball joints and front control arms so I brought it back to the dealer and raised hell, How can you sell me a vehicle with all these problems? They sold me a piece of junk. They sold it to me for $16000 less my trade. I laid out 8402 dollars for the balance due. They are now fixing the vehicle and called me today to let me know they ordered air bag parts. They wont be in until Thursday. Also, I gave them a list of all the problems that have to be fixed. The drivers door has a rattle in it and closes sloppy. The front end is shot. They gave me loaner car while I wait till they fix it. They sold me a lemon.

Im a 19-year-old full time college student and full job worker. Im broke and I dont have money for anything besides my studies. Im on an extremely tight budget. Anyway one day Some guy contacted me from Craigslist since I posted my Honda for sale since I have been wanting to get rid of it and get something more decent since I have a professional job. He asked if I wanted to trade my 01 Honda Civic for his 1999 BMW 5 series. The pictures of the car were so beautiful and I said immediately, Yes! Can I see it? Where can we meet? And we met up 20 minutes later. I was alone (I know Im an idiot). He was w/ his baby and his girlfriend and he said he already had the same BMW sitting at home and he wanted a Honda for his GF because of the good gas mileage. I then test drove the Beamer and it didnt feel quite right, but I told myself, Oh well, Ill take it to a mechanic and Im sure its something minor. The guy who traded me didnt ask for cash on top which was sort of sketchy. All he said that was wrong was that it needed an oil change and power steering fluid, hence the check engine light on the dash. I come to find out that the BMW couldnt even start the second day I had it and it began to make this LOUD air noise when I would hit the gas. OMG, I was having an anxiety attack and immediately took it to a fair priced mechanic who works on marine and automotive here in Salem, Oregon. The Mechanic felt so bad for me I could see the sympathy in his eye. I basically told him the story and he couldnt stop staying how BMWs are pieces of ** and I should have never ever traded my perfect beat up Honda for it. I also came to find out that it would cost over 7 grand to repair the vehicle back to good condition since it had OVER 10 CODES or mechanical work needed to be done to it. Now my car still wont start because the battery died and I live alone and have no one to help me. Im broke as hell and I dont have money for ANYTHING not even to register it under my name so I get the title in hand to get rid of it.

BMW North Scottsdale took action to correct this situation. I can honor and respect a company that does the right thing and they have changed my mind about how I feel not only about BMW but about Penske Automotive Group. Thank you guys I appreciate what you have done not only for my car but for my family.

I own a BMW 545i for years. I want to tell the world what a piece of crap this 65,000 $$$ car is. I mean really BMW sure did a number on everybody with this v8 engines. I want to share all my problems with this car with you guys. DME or ECU replacement and programming $ 3300.00. Alternator bracket leak $800.00. Timing cover and valve cover oil leaks $ 1800.00. Water pump replacement $600.00. Check this one out, engine transfer coolant pipe $2000.00 and thats using the bimmer pipe. Thanks to the guys. They invented this wonderful pipe that save me $5000.00. Yeah. BMW want it 7k for this job. AC heater valves $200.00, AC compressor $1050. Im the second owner of this car. I bought it with 40,000 miles. Now the car has 74,000 miles and more problems. Now the car doesnt want to start. It cant keep idle. I think its the throttle body or it could be the DME again-- look guys, Im sharing all of this with you guys cause I see all of this. People that want to buy a use BMW pls dont. Its cheaper to buy a glass of lemonade if you know what I mean. For me I rather died than buy a BMW new or used. Again thats all I have to said about that. BMW should really pay for these lemons that have sold over the years to people. Thanks for reading my frustrations.

I bought BMW X1 2014 model and it has Run Flat tires. I had worst experience with these tires. I had to change 4 tires within 2 years which costed me $1200. I never had any problem with other cars with regular tires and never had any flat tire with regular tires. I do not understand why BMW RFTs (Pirelli Cinturato tires) giving so much trouble. Every 3 months one of the tires will be flat and there is no fix except new tire which cost me $300 and waste of time to visit the dealer and not having car for 1 day. Worst thing is I had to replace the same tire (brand new) within 3 months. Enough is enough. I am selling my BMW and going for regular tire vehicle. Its nightmare situation with the Run Flat tires. The road condition where I drive is pretty decent and very less probability of nails and flat tires. There is flaw with these Pirelli Cinturato tires which is giving me nightmare and financial burden.

I bought a 2015 BMW about 5 months ago. I am very disappoint with the manufacturer of the car because the headlight are not bright. Cant see anything on road at night and it dont came with Halo lights that BMW logo. I try to go to BMW dealer to replace them but they told me it couldnt be done because the car was made without the xenon lights. So BMW manufacturer to save some money of the car they install cheap headlights... Very disappoint. I dont think I will buy no more BMW car.

I called customer affairs to complaint about a recurring problem with my X5s (4.4) windows that frequently fall without warning, since the day it was purchased. I explained to Ms Jodi ** that my experiences with BMW technicians that either rigged or did not properly repaired my vehicle. After not being satisfied with case managers decision, I requested to speak to the department manager, and it was denied. Ms. Jodi ** just simply told me that she was fully capable of making a decision and would not forward me/my contact information to the upper management because they are there for administrative purposes only! Now, being a member of an administrative e system myself, Im sure that Ms. **s supervisor is not aware of her management style/behavior.I have a BMW X5(4.4) that windows frequently fail/collapse since its purchase, without warning. Yes, it is out of warranty but, I purchased upscale vehicles for their history and dependability. I have influenced many into purchasing a BMW, even my husband. But, I promise you and vow, that I will convince even more why not to purchase a BMW. I am very disappointed on how BMW treat their customers, especially, Ms. Jodi **. We do own other luxury vehicles, and if we have to turn all our BMWs into their brands, Im a sure that the other brands wont mind.

Purchased a 2005 BMW X3 in 2009 with 20K miles on it, purchased as a BMW Certified with the full 100K (or 6 year) warranty. At some point around 40K miles, I noticed the anti-freeze overflow tank had oil mixed in it. I took it to BMW and was given a tongue lashing for allowing Valvoline to change my oil. Not only did they state Valvoline put oil in the anti-freeze reservoir, they gave me a letter and advised me to take legal action. Instead, I opted to pay BMW $1200 to total flush the entire system of oil. A few months later the water pump went out (under warranty) and I was advised once again I had oil in my anti-freeze. Once again I was fooled by the BMW liars as they told me it was probably just left over from the previous incident. Finally while I was driving one day the engine started to run hot, being that I work literally 2 blocks from BMW I drove the car over to be checked out. By this time the car had run out of its BMW warranty, and lo and behold they said I had oil in the anti-freeze and that I would now need to pay them $4K to replace the head as the thought it was cracked. Now they couldnt really tell me that would fix the car and the only other option they gave me was to replace the engine $6K.I have all of the paper trails, I called BMW USA, I tried to get the people at Swope BMW Louisville to work with me but they would not. At the end of the day, nobody could ever tell me how I was getting oil in the antifreeze....a cracked head and/or blown head gasket would result in antifreeze in the oil, what I had was exactly opposite. Rolling the dice, I took the car to a very reputable shop in Louisville and paid the $2500 to replace the head gasket...a repair which did not work.I have owned 2 new BMWs. I will never, ever, ever even look at another one of these cars. The dealers are under a huge amount of duress and will not do whats right for the consumer. My warranty was worth nothing as they (BMW) milked it out until my car was no longer covered before telling me the engine was shot. Since then I have leased a 2013 Mazda CX5 AWD GT for my wife, and purchased a 2013 Honda Civic Ex for my son. I have plenty of money to spend, and will never spend another dime on these pieces of human excrement who represent BMW.

I chose BMW S3 because, although roomy enough for my family of five, it still feels more sporty than mini SUV. I love the sunroof, the leather seats, and other features that make it feel like a true luxury vehicle with great engineering. However, I dont like that maintenance and repair can be very costly. Also, the ride is a little jarring, and not as smooth as I would like. Nevertheless, I have really enjoyed driving my car. The control, and, road handling are amazing. The pick up is phenomenal, the steering is clean and tight, the ease and power of driving it make even boring tasks desirable. Its a great driving experience.

Totally awesome car; had it 4 years now, only changed the oil 2x -- thats it! Zero maintenance... Awesome! My 3rd and best BMW. Drives like a dream, power is awesome, brakes are excellent, just a joy to behold. The seats are comfortable and the car is very quiet. In spite of the power being awesome, it gets great mileage. My 3rd Beemer and it wont be my last, though I will hate to trade it in.

My car was at Spring Valley BMW for a week being serviced. I went to pick up my car, paid, got in and drove home for my brother to scream at me “KIMBERLY what the ** happen to your car!” I’m like, What! He said, “You don’t ** see that! I looked and my mouth dropped right away. I went back to BMW. My back bumper was smashed and my light was broken. I was gone not even 10 minutes. The manager at BMW was very rude and nasty telling me this did not happen there. And I was responsible to cover the damage. Someone at BMW while in their possession crashed my car. Backed it in and knew I would get in and drive off. I took my car in for internal problems nothing having to do with the body. I did know I had to do a 360. My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper! That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.

I own a BMW X3 in the Philippines that is 5 years old, has been owned by me from new, always serviced by BMW and has 30k km on the clock. Recently the warning lights went on and it made a loud engine noise. BMW checked it over and told me that the transfer case needed replacement and that it would cost 200,000 pesos (USD 4,500). I checked on the internet about the transfer case and discovered that this was a common fault, that actually related to a plastic gear in the actuator. It seemed that the plastic gear problem was so common that a replacement was made and sold on Amazon.com. I bought the plastic gear for USD 50 and replaced the obviously worn gear in the actuator, perfect solution, no further problem. I tried to contact BMW in Munich because it seemed that BMW Philippines were being less than customer oriented. I assumed that BMW would be upset at such a bizarre situation. I was continuously referred back to Singapore, the regional headquarters, who constantly referred me back to Autozentrum, the Philippine agent. I finally got a letter from BMW in Singapore who told me it was their policy to only replace units, not parts in units. I tried to explain that this seemed to be disingenuous as the actuator gear was clearly a poor design and that charging USD 4,500 when a USD 50 part was obviously the solution, was penalizing a good customer and seemed to be short sighted. They sent me a curt note saying their policy was clear. My only advice is to buy a Hyundai, Honda, Subaru, Jeep, anything, but never a BMW.

So my cars power went out, I did some research about the recall it had with the battery cable. I got the car sent in for that battery cable recall, they ended up taking longer than expected to fix it. Okay so I was patient, very nice to the dealership. They told me the car is fixed, I went and got the car. Whilst getting it, I was told that my regular for my back window is broken... Weird, my regulator wasnt broken before. So the service advisor told me he was going to get his manager to fix it then hell get the car out to me asap. So I thought they fixed it, didnt think anything of it. I took the car, wanted to listen to some music... Turns out my aux import AND USB port are both not working. So Im okay with it, called them about it and the service advisor, Cody, never answered my call. So I went on with life. Take in mind, two of my friends who got this recall done, BOTH of their starters went out at the SAME time. So I told this guy, Cody, that if my starter goes out... Ill be back, he goes thats interesting, but definitely let me know if the starter goes out. So I have the car for one day... I pull up to a gas station, turn the car off to get some gas. Try and turn it back on. Wow turns out my starter went out. Called BMW to get it looked at, they tell me my starter is out and that its going to be a whopping $1,400 to fix my starter and regulator for my window. This is ridiculous, so the manager called me and basically said that Im WRONG over and over and he had to be right. I asked him if it were a possibility that the starter got too much power to it? From this new cable. NOPE Im wrong, theres no chance at all. Just because the starter is somewhere else doesnt MEAN that this recall defected my starter. Weird cause my car was in perfect condition before that recall, and before the power went out. Will never be doing business with this corrupt company ever again.

I own an 08 BMW 4S with 65,000 miles. The GPS failed and the dealer priced the repair at $1,435 to repair it. Need I say more? $1,435 to fix a GPS when Google Maps on my I-phone has a better GPS than the car did. Called BMW USA and they told me they could offer no help. This could be the last time I purchase a BMW. The Dealer is fantastic and the service specialist Terrance ** is top notch.

My 2012 BMW X5 was recalled and I took it to BMW of North Scottsdale to have the work done. They had to remove the oil filter or something and apparently did not bleed it properly. I went on a trip and limped into Denver where I took it to Schomp BMW. They had to replace the oil pump ---it must have burned out due to air in the line. NOW apparently due to the oil pump going out the ENGINE has major problems and the cheapest way to fix it is replace the engine. There is a rocker arm problem with some of this years but mine is not in the VIN # for that problem so is likely a rod.

I purchased a brand new 2007 BMW 328I in October of 2006. After 6 years of owning that car, I am completely swearing off of BMW for life. Most recently, the steering lock on the car malfunctioned. A few months back, it was an engine overheating problem that caused my engine to completely lose all power in the middle of a busy intersection. Over the years, there were countless incidences of the vehicle losing power. Put all that together with a ride that is hardly ever smooth, lots of jerkiness and delays in acceleration. I contacted BMW to complain about the most recent issue - not because the issue itself, but because of my level of dissatisfaction that a brand as reputable and as costly as BMW would present me with this many issues on a 6-year old car. It pains me to have to say goodbye to a car that is as attractive as the BMW model, but I refuse to spend my hard-earned money with a dishonorable company on a car that under-performs.

I contacted BMW customer relations as my sunroof was not closing properly. I had extended warranty but I received a follow-up call to notify me that BMW would not honor the repairs. My request for an additional escalation path was denied by Paige and Erin (customer service manager/supervisor) because according to them, they were at the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. They do not escalate cases and if you open a complaint, they do not tell you what they would do with that. They also refuse to send you a letter, which gives the reason for denial. BMW customer relations sucks big time!

BMW 2011 x535i Premium Problems - I purchased this car new 2 years ago. My car boiled at 12,520 mi. in New Mexico, was towed to Tucson At 2 am for 1.5 hrs. Tucson BMW - requested them to drain and measure oil. They refused! BMW book for owners states: Too little or too much oil can damage engine and/or transmission. BMW doesnt care. In Sept. 2013, got front brakes at Escondido BMW, CA. They refused to change the rotors that were badly rusted and below specs until I returned to the BMW shop after taking it to a German shop to see if they did the work. They didnt. Upon returning, I was able to force them to change the rotors. Since purchasing the BMW, the car hesitates and jerks for about two blocks before driving right. The car emergency parking brake is designed to ruin the transmission if it isnt applied in a certain order. There is a pin in the brake that will pop if not set right and if it breaks off, you need a new transmission! $$$$. The leather is cheap and thin. I am a single retired woman that doesnt drive daily. My seat is worn as if it had 60,000 mi. on it, instead of 29,000! I also paid an extra $1,300 for contour seats, but the ride is so hard, you become a bobble Head with a headache if you arent driving on very smooth highways!My entire rear muffler system arrived totally rusted when brand new. BMW has a 10-yr. Rust warranty, but refuses to honor it! Windshield was defective in the 20,000 mi. range. BMW refused to honor their Windshield warranty also... My cost: $903! The glare from defects blinded me. Navigation went out three times, blank red, then all in German language... Acktune? Attention! Etc. My AM-FM and Sirius also went blank. If they cant replicate it at that moment, they wont fix it and dont care. Navigation works, but also is defective and often tells you the wrong way to turn, so you also have to rely on N, S, W, E. When you buy the car new, they want you to pay hundreds to update your navigation. It does not come updated!!!Gas mileage is not good like they claim. Neither is the twin turbo engine. I was told by a Vista BMW dealer mgr. that I need to add a qt of oil every 2,000 Miles. I dont think that is in the manual either. The oil seals go bad often, claims a BMW mechanic. When BMW was being taken apart by BMW rep at Encinitas BMW, they scratched my rear side bumper! They also did not put the car back together right and frequently called to tell me the car was ready when they had not performed the work, causing multiple trips to dealers and much aggravation and gas.Filed a lemon law in NJ where I bought the car. If I had purchased it in Calif. BMW would have bought the car back; but all they want to give me is $8,000, which is standard for any lemon law complaint in OH and NJ unless the car quits and is a life threat or injury from malfunction is proven. Someone in Munich had my same vin# except for last 5 nos. Their car stopped in the middle of the highway, lost all power and brakes! This happens to some BMW owners of X5s. At the time I purchased the car, I thought I loved it. Now that I own it, and have researched all problems with this model. It states in Car magazines this is the 2nd worst SUV for 2011 and is on the Do not buy list because of all major problems. This car sticker: $63,225. Worth: 0 in safety and reliability and service at BMW! BMW does not honor their warranties! If you file a lemon on BMW, be aware they add code 13 on their confidential Store copy of your invoice. This means the dealer must contact BMW Corp. in NJ., who in turn tells the dealer to do nothing except oil changes and they told me their hands were tied! BMW corporate just did a fabulous remodel for $100 million in New Jersey. It seems nobody can make them honor their worthless warranties!My recommendation: Do not buy this car unless you are a European mechanic. BMW does not tell you to buy a software update program for $325 or your car may totally fail leaving you helpless and frightened when it shuts down. Locks are iffy. Sometimes they work, but they seem easy to break into. Remote battery fails frequently and all BMW does is temp. charge it. BMW can erase all the codes on your car if they dont want you to know what is really wrong.I had German shop run 3 pgs. of codes that were bad on my new car. BMW Ohio kept these records. They were mostly camera errors. If you can find a German shop to run codes on your car, then you will know what is really wrong. BMW will never admit to any failures and paid millions in fines to NHSTA because they refuse to turn in complaints to the national board according to the law in the time frame regulated for the first few years on any BMW! Why are they allowed to get away with breaking the law????? And why cant they be made to Honor all their warranties, which you pay for in the price of the car and is an Incentive to purchase the car? Prestige BMW in NJ also failed to give us the $2,500 holiday credit incentive they promised! And it took two months to get the privacy cover that came with the car new! You be the judge! Please consult Carcomplaints.com; NHTSA 2011 X5 problems and recalls; Recallowl.com for more info on autos. I hope this is helpful to others.

I own BMW 2009 335i and had fuel injector went wrong. I took it to import car specialist and diagnosed/ready to be repaired when I read the article about the injector recall on 2010, previously produced BMW. I called toll free to confirm if that is true. A representative responded my call and told me it is not the recall, but they extended warranty and told me to take it to the dealership. I was about to spend $1700 at the import specialist, so I was so excited about it. I called repair shop right away and canceled the repair, and told them I just spoke BMW representatives and he said I have warranty. The repair guy congratulated me saving a lot and asked me to tow my car since the sounds are real unstable so I towed my car to dealership. They took my statement took my car.The next day, the dealership called me and told me I dont have warranty and call the company again to confirm. So I called the same number, the representative who answered my phone was so rude (and she will contact me several more times to tell me the exactly the same story) and asked my VIN number, and the VIN number I gave her doesnt have the warranty. I tried to explain to her what had happened a day before, but she wouldnt listen. She kept saying that she doesnt have any record of me calling, even if I copied my phone call photos and Verizon statement. Several uncomfortable conversations/emails/proof of BMW dealers statement of it saying I believed that the warranty was covered at the time of my vehicle was received at the dealership, they denied their responsibilities, and treated me like I am the liar.Who would go through that trouble not believing having warranty, paying $700 more than the imported specialist and towing and double dipping diagnostic fees. My car is still in dealers while I argued with them to admit their mistakes, but no apologies, but I became a liar of calling them, they couldnt find my number that morning calls... etc.I still dont have car two weeks later (still in the dealership) and wrote a last email, I gave up. All I can do is let my friends and family know what theyve done to me, how they treat their customers and encourage them not to be in a situations like me. It is not only pain to deal with people who doesnt believe me with all the evidence I presented, but also ignore their responsibilities of what they informed to their customers. I ended up will pay close to $2500 to change the problem injectors, but I ended up not suffering from them ever because I will never take my car to the dealership and never buy another BMW.I really regret my friends recommendation not to buy one years ago, all I would get is trouble... and yes. Anyone out there, know this. They will tell you, while looking at the image of your phone record, You never called us, we dont have a record of your number. Not honest, soon or later the business will pay the price for it. Just like our lives.

The 2006 BMW Z4 has a wonderful engine, smooth and powerful. Repairs are expensive so take care of it. It is nice to drive. Older models are very well equipped but not too technical. Good value for an older roadster.

I have a 2020 BMW M4 Convertible. My vehicle has 8,000 miles on it and the brakes are warped and shuttering. My horrible BMW dealership (HENDRICKS BMW CHARLESTON) wont cover it because there is a white paper out on it. They said since I dont beat the car up, this will happen to the brakes. They said the M4 is meant to be raced and beat up...so not an everyday driver. I pushed thing up to BMW, and after promising to check on helping out and get back to me in 5 days. I gave them 3 weeks and still no call back, so I called them and found out they will not cover either. If you know how thick the rotors are on an M4, its hard to believe that they are warped after 8,000 miles. This to me is a definitely defect. Bottom line is BMW is not service oriented anymore. What is really funny is I was just in the process of purchasing an X7 for my wife, and immediately cancelled the order. There are plenty of other car manufacturers out there without dealing with this. I will NEVER buy a BMW again. As a side note. BMW was going to charge me 2100 to resurface rotors and replace brake pads. Just terrible when a company that used to be great is worse than Chevrolet. I quit buying Lexus for a 10 year period because of horrible customer service, and how they dealt with me at the end of a lease. BMW is a horrible company for folks that like blowing their money for nothing. I have owned 6 BMWs and this truly is the end of my relationship. They truly arent doing the right thing and Im certainly not going to have a business relationship with a company that doesnt do the right thing or backup their products and looks for ways to get out of support. WITH BMW...BEWARE.

Purchased a tire/wheel protection plan (scam) for $1600. When I leased my X3. I took my vehicle into BMW in Bridgewater NJ three times for a tire that had a constant leak and was in need of replacement. Each time I was advised it only needed air. I returned my vehicle to Flemington BMW, where I initially leased it and went across the street and leased another from Flemington Lincoln. I was totally insulted when I received my Lease termination Inspection report only to find that the tire that I bought in to be repaired (right front - run flat) tread was measured to be 3/32. Apparently 1/32 below the acceptable wear and as a result was charged an $300. In addition to a $350 disposition fee for not leasing another BMW.My husband called BMW customer service and complained to Charles ** about what a rip off scam this was and that we wanted to see the tire they measured so can measure it to see this 1/32, when the rest of the tires were above their so called standards. Mr ** had no remedy for my problem and was virtually speechless. First and last BMW. Tire wheel protection with them is definitely a JOKE! Management at Flemington BMW did nothing! Lost a customer.

I live in an area with really rough roads and the X3 provides a very smooth, comfortable ride and impressive fuel consumption. We’ve had our X3 for over 3 years with no maintenance issues.

BMW does not stand behind their products. They do not work with their loyal customers to resolve their complaints. They took my car for repairs and told me I needed body work done on a car that was given to them intact. They caused damage to my vehicle and now are unable to repair it, replace it, or to provide me transportation in the meantime. I am stranded without a vehicle after being a loyal customer for a decade. Please look at other luxury vehicles as this one does not stand behind their product nor do they care to accommodate their loyal customers. BEWARE.

In a period of last 12 months, my 2010 BMW X5 has had the following failures, which leads me to believe either that BMW has no quality in their products or this SUV is just a lemon. 1. Check Engine Light - Radiator replaced in Jan 2014. 2. Car slows down in the middle of the road and stops - Fuel pump bushings replaced in Aug 2014. 3. AC stops working - AC leak Schraeder valve- Aug 14 4. Thrust rod replaced - Aug 14 5. Check engine light on - Oil leak from Oil Filter Housing - Nov 146. High pitched noise from the hood - Crank Case Vent system - Dec 14Called BMW for the last problem today and they just washed their hands off. Leads me to believe that they dont stand behind their product. Buyers beware. Do your research before you buy. There is certainly no driving experience here. It is the fear of your car stalling at any time.

I have a 2013 BMW 328i with just under 40,000 miles. The fuel pump went out last Friday 6/15/2018. No excuse for a fuel pump going out at this point. It is still under the 50,000 mile warranty criteria, but over the time limit. I received no satisfaction from the dealer or BMW customer service for replacing the pump at no cost or reduced cost to me. Apparently BMW values dollars over customer service and reliability. Highly recommend against anyone purchasing a BMW.

They sold a car that I returned with my car tracker unit. Since July 2011 they keep on telling that they will tell the current owner to bring the car so that they can remove it and get it fitted in my new car. Till today, they are not giving me back my tracker unit. What is frustrating is that they dont want to tell me the truth or maybe they lost it. I dont know, I just keep on waiting for them.

Between replacing wheels and tires the electrical problems are mounting up. Now I hear clunking from the transmission. I have had injectors replaced two times, fuel pump two times, rear tail lights, one front headlight and I wish I could only tell you about the gremlins with the seat belt, turning the wheel and having the phone call someone. Having the roof not open and close properly. You wouldnt believe.

BMW limited warranty is a joke, BMW customer relations is a joke, BMW customer reimbursement center is a joke as well. One star is a understatement! Would not waste your time on this overpriced garbage unless you have money to burn and time to waste! Avoid BMW like the plague! Customer service is the pits! Trying to have anything repaired by them is a joke and a waste of time. How many recalls does a car need before they will buy it back? You have been warned. Stay clear.

I contacted, and posted my concerns on the web site about the fact that there is no glove box actuator motor available when it goes bad. The hardtop convertible has an automatic locking glove box actuator motor that locks when you lock the vehicle. If you want to fix the problem, get this, you have to order the ENTIRE glove box, which includes the air bag. German engineering is CRAP.

2010 BMW 528i...Ever since I have this car start giving me problems. Only 13000 miles. It needs tire replacement. Whenever need oil change...no warning light. Just pass 50000 mile...no longer in warranty. At 51000 oil licks on engine. BMW charge me almost $1800. I call BMW. Didnt get proper response or help.

I bought a 2006 BMW 750i and it comes with CPO. I also paid for maintenance program up to 6 years or 100,000 miles. So the BMW NA and dealer should really take good care of the car until 2012, right? Nope! Right after my warranty expired, which was Feb 2012 and did 100,000 services, the dealer listed over one hundred things that need to be taken care right away. My car broke down twice on the road (fuel injection systems and transmission fail) and I have complained those issues (27 services record for 4 years), plus more (line motor oil burns too fast and the dealer answered me that its normal right after the warranty). The dealer warned me and now reported: 1. Rec replace sealing sleeve assembly (found sealing sleeve assembly leaking) - Fail $901.47 X. 2. Replace valve cover gasket (found engine oil leak) - Fail $2,376.13 X. 3. Previously declined recommendations status. 4. Replace blushing caution $1,076.50. 5. Perform power steering system fluid exchange service caution $169.00.6. Perform coolant fluid exchange service caution $199.99.BMW CPO is a fraud. I just keep asking and the dealer declines, stalls for the mechanic issue and not fix it. I believe Consumer Affairs should look into it. I called and wrote an email to BMW NA customer relations. They changed the rep and even used lousy excuses. They said I did not pick up the phone. After a callback and not returning my call, they changed the rep and sent me another email. Speechless. I just want to share my experience with all Beamer owners and a warning to those want to become a Beamer owner.

Ill keep it short but my 5 series transmission failed on the same week the car registered 70k miles. Such a pity the BMW driving machine cant make it past 70k miles.

I owned a 2008 BMW 335i and experienced the same issue that is being recalled on the 2010- 012 models. I now own a CPO 2011 335i and the starting my car sounds as if the car hasnt been cranked in 2 months. While in park the engine is super loud and revs for no apparent reason. The dealerships are nothing but vacuums for money. After having a tire replaced for the 2008 at one dealership, the water pump failed less than 5 feet of the service garage door; but I was told this was normal and could happened. Please note that the car never had any warning signs of overheating or loss of a/c power or anything. This was $1200 to fix. The service manager was smug and uninterested in my concerns. His only offer was to allow me to leave my car on their premises and charge me a fair rate for renting a car. On the same 2008 model, I was driving on the expressway and out of the blue my car loses engine power and goes into safe mode. This was $800 to fix. I contacted BMW customer care and the rep couldve cared less, telling me I was out of warranty and nothing they could do about it. If this automaker cared anything for their customers they would deliver superior products and superior customer service. Unfortunately, this automaker fall short on both.

BMW Nightmare! 7 months ago my 2008 X5 died while I was driving the vehicle. Fortunately, there were very few cars on the road at the time. I jumped the car and took it straight to United BMW in Duluth, Georgia. They informed me that everything checkout fine and I simply needed a new battery. Fast forward 7 months and the vehicle died again while I was driving at a speed of 45 mph. I nearly got rear-ended. My family and I made it home after getting the car jumped, only to have it die in my driveway. Oh wait! It gets better. The vehicle was towed to United BMW in Duluth this morning. I explained the history to the representative named Scott **. Scotts response to me is as follows: 1. You must drive the vehicle at least 20 miles a day. 2. You must lock the vehicle when youre not driving so the system completely shuts down. 3. We recommend you purchase supplemental power for the vehicle to ensure the batter is adequately charged.4. If your fuel is low you may also experience problems.My response to Mr. Scott **: No one in their right mind would purchase a BMW based on what you described! His response, My job is to give you the information. I apologize if your sales representative failed to do so. Needless to say, Im afraid to let my wife or kids operate this vehicle. BMW, IF THIS ISSUE DOES NOT GET FIXED ONCE AND FOR ALL, AND WE END UP IN AN ACCIDENT, YOU WILL PAY DEARLY!

After reading through the majority of complaints here, Ive come to the conclusion that it is either the failure of the consumer to research the product carefully or expectations that are unrealistic and do not disclose the full story. For those that have had a bad sales experience, it is a failure of the dealership employing sales people that do not know their product and over promising and under delivering.If you buy a used car especially over 85k, as I read regarding the X5, expect it to have mechanical failures with some parts that require maintenance, i.e. cooling system parts such as t-stats and water pumps. Modern cars that are built by teams of suppliers are all prone to failures of suspension parts, bushings, window regulators, etc. and is an unfortunate result of the economies of building a car, any car. Buying a car because you thought it was prestigious, well, thats just an expectation residing in stupidity. BMW have never stated their x products are true off roaders (look at the wheels and tire profiles!). If you want that, buy a jeep or LandRover or LandCruiser. Navigation systems, blame the software guys (probably Navteq). They provide the disks for everyone in the industry. The car you purchased CPO was state of the art at the time and has evolved quite quickly. All of you expecting a car that is bare bones, be aware that most cars today have ecu/telematics units with more computing power than a Saturn V rocket (that took the Apollo astronauts to the moon). The trans guy? You needed a new clutch probably because you continued to drive the car after the trans light came on in which you probably needed a trans shift solenoid (approx $200). I am on my third car and have been fortunate to own many performance marques, all of which have had their share of issues. For the woman that claimed she was dismissed because car was out of warranty, what do you expect? What do you not understand? Out of warranty is out of warranty. You didnt complain if they fixed stuff at their cost within the warranty. Now, its your turn to incur cost. Cars arent cost free to maintain. You bought a car. A product. Thats it! You didnt do anything to qualify you for winning the Nobel prize so why should your expectation be that they fix your problem? Should they fix everyone elses car on the road thats out of warranty?For the guy with the motor mount issue, your car was probably in an accident. I have seen CPOD cars sold without disclosure of accidents by a major luxury japanese manufacturer and thats not the fault of the marque but the dealerships shoddy and shady selling practices. Conclusion, educate yourself if you buy anything. And stop with blame or false expectations that youre owed something. Car manufacturers step up to the plate to cover you either warranty or goodwill when analytics show there is a problem.

My wife bought a used BMW X3 2014 with about 35M miles on it. After a couple oil changes and 42M miles the engine had a drivetrain fault and BMW said it was a computer issue and we needed to pay to update our program. A month later we got another drivetrain malfunction fault but this time the oil pump quit on the way to the dealership and the engine seized up. BMW insists this is not their fault and they have no liability.

I am overly wrought about my purchase of a 1994 BMW (purchased in 2003 with only 62,000 miles). It now has 132,000 miles on it. The following has happened in the last three years: the transmission went out, air conditioning went out, SRS system is down, radiator went out (2 times), $2,000 of leaks, and lumbar adjustment (both seats) broken.

I purchased a used 2009 BMW X5 with 9,000 miles two months ago from Coggin BMW in Fort Pierce, FL. Within a few weeks, there was a very strong fuel smell in and around the vehicle. Upon calling the dealership for the 3rd time, we were able to get an appointment 4 days later to have the vehicle looked at. The issue was a fuel leak around the fuel pump flange and melted plastic around the fuel pump electrical wire. This is a very dangerous situation that could have resulted in deadly consequences.I am very disappointed by the lack of urgency on the part of Coggin BMW to resolve this dangerous situation. Most of all, I am appalled at the fact that BMW North America would produce and sell a vehicle that would have this life threatening issue by 9,000 miles. I find it very disturbing that the issue is brushed aside unless there is a fire or catastrophic explosion due to the negligent manner in which BMW made this vehicle. I believe that I am not the only one who expects a company of BMWs stature to be free from serious problems like this, especially with a fairly new automobile.The dealership fixed the fuel leak and melted electrical wire issue but I am not confident that I am safe in this vehicle. I was not told why this problem happened and not sure if and when I will have another serious malfunction that could result in serious consequences. I do not feel safe in the vehicle and I have no confidence that BMW can provide a reliable, safe product. I also dont have confidence in the dealer network to provide a reliable and safe vehicle for me to drive.

I have always dreamed of owning a BMW and be able to take it to service with no problems like I have received. From intake to invoice to floor manager, it has been a complete disaster with them and how I was treated in the service department.

I had a big disappointment with this company. I leased a BMW and when it was returned I was charged for the tires. I had the worst experience with their service. They charged me for new tires and I only had the car for 2 years and only run it for 15,000 miles. I have never had any problem with other car leases before and I have been leasing cars for over 10 years. I do not understand why BMW has these strict policies on place and other named (cars) brands not. I guess they lose another good client.

I bought a BMW 530e 2019. Car drives fine. However, mileage is suppose to be 68MPGe. I get 48 MPG, and thats with using the battery to the fullest, driving only Econ Mode, and keeping most of my trips less than 16 miles. Ive received 2 recalls on the car already... Also, called local dealerships (Norwood, MA) for a scheduled oil change and to handle the recalls. I cant get into to the dealership till about 3 weeks later with a loaner. If I had a cheaper: Toyota, Honda, Nissan, that definitely is not the case. Those dealers can accommodate in a few days. Ive found you dont get better service or technology with a BMW, you get a brand name only with nothing behind it. Never buying another BMW. Had a Mercedes before, their service was much better.

2014 BMW M5 - I asked to have my brakes reviewed during routine service and the tech recorded the sounds and discovered the noise and completed some work to solve. Solve is the new account process. It changes during the feedback from our customers. I need to have a different tech research the issue and call me to discuss why I am hearing my brakes at almost every stop. For the price paid in April 2014, I should not hear the brakes squealing at all...

Low temp [ - 8 f] caused false warning of flat tire and blocking of screen info. My previous 528 2006 did this. Is this the winter pkg?

2007 BMW M6 - The fastest lemon on earth: I bought a used 2007 BMW M6 with 20,500 miles in January 2012 from Dave Walter BMW of Akron, Ohio. I drove from Detroit to pick the car up. Upon driving home to stop for gas (This car averages 10 mpg of premium, for your information.), my father noticed the BMW emblem was gone on the front. Needless to say, driving off the lot without a BMW emblem they blew off was very irritating, to say the least. But the dealership was surprised and said they will mail me one to put on. (By that, I mean I had to have a dealership put another one on because I broke the tiny plastic trying to squeeze it on the holes on my first attempt.) Prior to me receiving the new emblem was day two where while driving, a warning light came on that said passenger restraint warning. Now, I was very pissed. And just as this had happened while driving, the screen just went blank and would not turn on for the navigation or iDrive system. Now, the dealer was confused and said, We will see if we can get a dealer closer to you to handle this. Well, after a few days, they called saying I will need to bring it back to them in Akron, Ohio. I am now really pissed. Its winter, so I just tell them when the weather breaks, Ill get it to them. About a month later, I have a friend in Toledo drive the car back to them which results in no M6 for 2 weeks. They fix it, I get my car back. One day, thats right one day, after I got it back, the light returned! Great Job repairing that! So, I now just tell them to send a transport to my house and pick this pig up. Im not adding more miles and gas money, because you didnt fix it the first time. They agreed.Another few weeks passed, and I got the car back. Wouldnt you know it, they left me with 1/10th of a tank, despite promising to have it cleaned and full (I had over half a tank before they took it.). So I think Ok, the worst is over, right? Wrong! While driving home in July, the car literally died while driving and a light stated increased battery discharge. And my screen died, and I could not change gears! I got home, and now, I am not even on speaking terms with the dealership as I have been so pissed about how they handle everything. I had to jump the car (New battery was installed when I bought the car.) and drive it around to try to recharge it. This worked temporarily, and the light cleared. 3 days after the power dying issue, lo and behold! The passenger restraint light is back to its usually warning position. I have now made up my mind to sell this car asap as I fear the worst. 6 days after this and one day after putting it up for sale, driving home from work, theres a warning engine malfunction (reduced power). Thats right, its now 500 horses. I honestly was scared. Oh, and I forgot the trunk wouldnt open. You had to use a key, and the center consoles locking mechanism made it where you couldnt open the center console. I have since traded this car in, but I want it to be known that this story is 100% true and actually longer and more depressing. But this was my shorthand version of this POS. Dave Walter BMW of Akron, Ohio. It should be shut down! They do not deserve any business, and I assure you they did nothing to try to help me out in any way. Do not ever buy a BMW. Dont even take one, if its given to you, because the repair costs will break your bank account!

I have owned 3 new BMW 3 series, prior to this purchase - this being #4. On Saturday, March 2, I went into the sales department at BMW Roxbury, NJ. I wanted to trade my 2009 330xi (purchased exec demo model) fully loaded for a new leased vehicle. After 5 hours an overly long and drawn out negotiation, and after being physically and mentally exhausted, we agreed to a deal. The first offer provided to me on my trade-in value for my car, which was at 50,000 miles, was $15k… A few hours later, and after many back and forths on lease options, monthly payments, etc., they begrudgingly offered me $17k, justifying the low amount for a windshield that had been cracked and filled by Safelite previously, and 4 worn tires. The car was in impeccable condition otherwise, and BMW assured me they could only retail it for $19k.On March 5, after only 2 days of actually driving the car, I experienced a horrifying issue - I lost the throttle in my car in 2nd and 3rd gears. I was on a 60-mile drive back to my home at night by myself, and while in stop-and-go local traffic, accelerating and merging onto a major highway, and then in local traffic again, I found I had lost any and all throttle over first gear. My speed dropped from 60 mph to 35 mph in seconds and without warning. I narrowly escaped, I would say, at least 10 precarious situations that were nearly horrible accidents. I ended up driving the car straight into the dealer in Roxbury fearing for my safety.They had the car until March 8. Service told me they dont know what caused the issue - they couldnt reproduce it - and asked me all kinds of insulting questions, inferring that maybe I didnt understand how to drive a manual transmission when Ive driven one for nearly 20 years. Or, maybe I just didnt understand the auto start and stop feature, or maybe I just couldnt differentiate scenarios during which it would be appropriate for a car to either go or to stop”. They said they spoke with BMW engineers who told them it could have been a faulty fan sensor and fan, which would have cut the throttle to protect an engine overheat. Brand new car, no issue showing on the temperature gauge. Car was returned late Friday night. While I was waiting for the car that Friday, I found the flyer for the resale of my traded-in 2009 330. They had created a sticker for $21,959... about $5k more than what they have given me on the trade-in. Nearly a 25% margin on my trade in. I kept the flyer for my own records.On March 13, again on a late night drive back to my home, the same issue happened. Same real danger of accident and this time I had a friend following me who witnessed the behavior of the car. I called the morning of March 14 and Service offered to come pick up the car for service and drop off the loaner. Its now March 15 and I havent heard a status yet. I paid the $499 initial monthly lease payment on March 2 and BMW has had the car for 7 of the 13 days its been in my possession.At this point, I would like to return the car for a full refund since it is neither safe, reliable, enjoyable or usable... and I would like my 2009 330 back and to walk away from BMW and never look back!

I have a 2012 BMW X5 and the rims are always black and dirty. I took it into my local dealer on Dixie Road in Mississauga and was told there is nothing can be done as the brake pads are made to release the black power and the rims will always be nasty. Also I have a Samsung Note Edge phone that I just bought and was also told that it cannot be paired with the bluetooth as BMW doesnt support or have the updated system to make it work. Why pay $90,000 for a vehicle that your phone cannot pair to and have to drive around with filthy rims. Help...

I dont know where you went to have your oil changed, but I do know most of the drive thru oil change places have poor, untrained employees who know nothing about cars, changing your oil. Its very possible one of these employees introduced oil to your cooling system via the overflow tank which could have long term effects on your engine, water pump, etc. I believe if you are a BMW owner or German car owner in general, you need to have some basic automotive understanding which would include NOT taking your car to any random oil change place. Learn how to do it yourself using the correct oil, filter and tools, and it can be so rewarding. Or take it to someone who cares about your car as much as you do...

I leased a 2014 528i about a year ago. The dealer (Vista BMW) claimed my deal was below wholesale... 50k for a sticker price of 56k. The car is adequate, nothing special, and the run flat tires are a joke... even Hyundai gives you a spare if you want. They run hard and if a flat BMW wants you to REPLACE it at your expense (about $350. Or more.) I took the car to CARMAX two months after I got it. It had 1600 miles and was perfect. CARMAX offered me $35k for the car (21k under sticker). I learned by talking to other dealers that BMW is so overpriced that you will never get out of it unless you take a huge hit. DO NOT BUY THIS OVERRATED AND OVERPRICED CAR. It will take me a couple years to get over this. I am a prisoner in this thing.

I have a 2006 550i with 80,000 miles that I have owned for 1.5 years with CPO warranty that ends next month. The iDrive locks up all the time (dealer cant find a problem; they just reboot), transmission shifts really hard (intermittently) when pulling into my driveway, which is on a grade (dealer cant duplicate a problem), the moon roof wont close (dealer said its not covered under warranty), and the front and rear window moldings disintegrated (dealer said they are not warranted; I replaced for $200); but it rides nice.The dealer owner tells my wife to trade the car in (If I do that, it wont be for another BMW). I bought the car for my wifes birthday (She hates it).I have brought it into the dealers shop countless times (cant fix the vehicles they sell). The warranty will run out (Im stuck with an overpriced **). By the way, I just replaced the battery ($200) and the dealer said they want another $200 to program the battery to the car. ** is going on?

BMW keyless engine continues to run when car is locked. BMW have not responded to emails, the local garage booked the car in to see if they could accommodate the mirror folding but said the engine issue was a known issue that BMW have decided not to do anything about. They were also unable to sort the mirror issue out telling me l should have brought another extra which would have made that possible?

I purchased a 2013 328xi for my wife in June 2016. It came with 18 alloy wheels and brand-new Pirelli run-flat tires. After a few months, the rear passenger tire kept losing air. I took it in for inspection 8/23/17 and was told it was due to a cracked wheel. My wife never hit anything with that wheel that would cause such severe damage. The service rep said that she probably hit a pothole and that the run-flats dont provide enough cushion to protect the wheel. In other words, its a defect in the wheel/tire assembly (borne out by a class-action suit settled by BMW for cracked wheels on the Z4 in 2015). The solution offered by the service agent was to replace the wheel and tire for $1,035. I asked if BMW would take back the run-flats (with only 5700 miles) and replace with conventional tires so I wouldnt risk another wheel crack from a pothole. The answer was no.So I paid for a new wheel (discounted 50% by BMWNA after filing a complaint) and took the car to Discount Tire and bought 4 new Conti Extremes in trade for the run-flats at $30 each. Cost me $758. They inspected the right rear tire and saw no evidence of damage. There was also no evidence of impact to the wheel - just the hairline crack. BMW of San Diego could have done the right thing by replacing the defective wheel at no charge (the car is still under warranty), but instead tried to fleece me for the full cost of a new wheel and a tire that wasnt damaged. In fairness, the service manager, William **, made a good-faith effort to make this right. But the dealership and BMW didnt care. BTW, the car actually handles much better with the Continental Extreme Contacts, and the ride is much more comfortable. We just have to pray that she wont get a flat, because there aint no spare.

Engine rebuild after 110,000 miles - Heres the scenario. I was driving home from work and a yellow thermometer lit up on the display screen and in less than 10 seconds, a red thermometer was displayed. I pulled off the freeway and immediately felt the lack of power in the car. It felt like I was driving a 4 cylinder car. There was never any warning of low fluids or overheating before this. I filled it with BMW coolant and drove it to my mechanic. While I was driving to the mechanic, I got a low fluid warning, yellow thermometer and red thermometer within 30 seconds. My mechanic took a look at it and I have a blown head gasket, which is costing me $2200. Ive owned the car since day one and have kept up with all the maintenance, with one year out of warranty. I didnt expect this to happen. BMW has to add temperature gauges to their center display. I had no knowledge that my engine was overheating or that I was low on fluid until it was too late. Im out $2,200 and need to find alternative transportation while my car is being repaired. At this point, I would not recommend a BMW for anyone.

This is another one 2000 BMW 323i; no reverse issue and the car had 92,000 miles. Suddenly the reverse gear malfunctioned. I spent 5,000 to repair.

I was told by an honest employee at BMW in GA that all plastic on the newer BMWs are recycled and sprayed on. I am now getting peeling plastic all over the inside of my car (2006 BMW 330i). My outside passenger lower panel is coming off because the screws are plastic and cheap and cant hold the panel, so the panel is falling off. My back window regulator which, again, is made of plastic, wont let me roll up my window. Once the window is down, its broken! It wont go back up!I hate BMWs. Like one mechanic told me, BMW has built these cars to break down. They dont want you getting 200,000 or 300,000 miles on them, any longer. They want them to be problematic so you take the car back to BMW for them to rip you off and say to hell with it, Ill buy another BMW! BMW is getting greedy, and they need to die a slow death. Im done!

As a midlife crisis buy, I sold my very dependable 05 Honda Pilot and opted for a 1 owner, exceptionally clean, 3rd row X5 with 96K. I got it for a good price at the auction, but it was an as is sale. Immediately after purchase, I noticed an intermittent clunk and bounce in the transmission/motor area about 1 second after startup. I took it to the dealer, and they told me the fix was a software issue for which I paid $340 for. Well, that didnt work. The repair rep told me there was no other fix, that it would be a waste of money looking for the problem, and to live with it till it broke completely. That was comforting.Then the other day, the radiator reservoir blew up which cost me another $290, because it happened in the middle of nowhere and the only repair shop knows that. I knew the windshield washer pump wasnt working, now the fluid is leaking out and the the washer fluid low light is permanently on. To fit it, you have to take the right tire and wheel well liner off. Another $200 fix. There is a loud clicking noise from the motor which seems to come from a design flaw in the head which doesnt allow oil to get to the lifters fast enough. Ive only had this POS for 3 weeks. I cant wait to see what failing item sucks my wallet dry next. Ive never had roadside assistance insurance with any of my cars, and never needed it, but with BMW, its a must. Definitely wont be buying a money sucking BMW again.

My new vehicle is the worst experience I ever had. Wind noise creates so much distraction while driving that I feel safety issues are questionable. While driving I cannot focus on the road because the only thing I can hear is wind noise. I took vehicle to dealership twice, and third time they refused to take it in. They said that all of them are like that. I made a mistake to trade in my 2007 328i, which never made any noises. BMW needs to supply complimentary helmets with every new sold vehicle because that appears to be only cure. I tried turning my radio volume up, and still I can hear it. But another thing that worries me is that I have constant headache from the volume. Does anyone experience the same issues? I have called the manufacturer, and they are not concerned at all.

I own a BMW X5 which I bought in 2011 (manufacturing year 2008) with 24k in it. The car was running good for 3 years. We changed the tires in 2013 because we were told by our BMW technicians to do so. I cant remember whether we have changed any of our cars tires within 30,000 miles. Since we are ready to go for long drive, we didnt take any chance. Cost of four tires $1400. Oil change is around $180. Just after 50,000 miles, problems started. In 2014 winter time the car had starting problems. In the morning after several try, it would start. This year in January when the temperature was very low, the car stopped one evening. I couldnt start it. It was towed to the nearest battery shop (NTB) and the technician tested the battery. It came very low and I changed the battery. Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds check engine light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the check engine light kept on coming back. My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the check engine light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didnt do. This is my first and last BMW. Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

E46 BMW M3 - I am having nightmares with my M3, SMG gear box. The fault icon came on. I took the car to a BMW dealership. They kept it for 2 weeks, said the clutch was contaminated and that air was in the hydraulic system. It was fixed at a cost of 3800+. I collected the car, and it broke down the same evening, with the same complaint after driving about 20 miles. A call was placed to the dealership, who informed me that I would have to get it back to their garage on my own, as they do not do recovery. I had just spent 3800+ with this dealership. I got the car there and they said that they found air in the hydraulic system. It was bled, road tested and returned after 3 days. The M3 broke down again (and is presently at the dealership), after driving 3000 miles, with the same problem with the SMG box. The dealership is saying that its the same symptom, but different problem. They are now saying that its the hydraulic pump. I am now facing an additional bill of 2800. My questions are: 1. Whats the life span of an M3 hydraulic pump? 2. Is there an inherent fault with the BMW M3 SMG gear box? 3. Have others experience the same problems with BMW SMG boxes? 4. Is it true, that BMW only guarantee a life span of 12 yrs for the M3?5. How can I make a claim against BMW for selling a defect ultimate machine?

Since I bought my new 2007 BMW 530I in 2006, I have had a squeaky brake problem - a defect in the rotor. Up to this date, 2012, this problem has not been resolved. I have taken the vehicle into the dealerships repeatedly to fix this issue over the last 6 years, but it has never been fixed, and they never told me that the rotors needed to be replaced to fix the squeaking brakes until now, as my maintenance warranty is expiring soon. Out of all the years I took it in, they never told me this until now, and they appeared to be trying to get money out of me to pay out of pocket. Under the maintenance warranty, I need to drive the vehicle another 14,000 miles before they can replace the rotors for wear, but my warranty will end before I can drive that amount. Otherwise, I will have to pay out of pocket $900 per rotor to replace. I also contacted BMW customer service, and they told me they cannot do anything under the maintenance program and the warranty for the rotors expired already. I am very upset that BMW cannot resolve this squeaking brake issue. Im upset that the dealership never fixed this issue from the beginning, and BMWs poor customer service cannot help me. The squeaking has become unbearable wherever I go. Dont ever buy a BMW; overpriced and poor customer service.

Bought a used BMW 335 with 62,000 miles on it for 1/3 the price of a new one. At 91,000 miles only basic maintenance and still does not burn oil despite twin turbos and GDI. I plan to keep it as long as it runs.

To begin, I have wanted a BMW for years but always talked myself out of one. But several months ago I traded my reliable Chevrolet in and got a BMW (2011 328i) that was a year older. I had the car for 1 week and had a problem. It was making a very loud whining sound. Turned the car off and it didnt make the noise again and no codes came up when they checked it in the shop. Following six months later, the sound is back, this time I recorded it before shutting the car off. Again, sound was gone when I restarted the car. Happened again two days later. Got it into the shop by calling every person in management whose name I could get a hold of at the dealership - it wasnt easy getting the car in! Two weeks later I get the car back - they replaced a head gasket seal (?). The car did not have the same get up and go and the steering now felt very heavy and/or stiff. I go back and they say my car is fine. I had just gotten use to the electric steering and power of the 2015 loaner I was driving. Another two weeks go by and I was telling myself that BMW was full of BS and I needed to get the car back in there for them to make it right, but I am busy and hadnt even been able to make the phone call. A few days after my thoughts of getting the car back in, a salesman text me and says the GM says hes giving cars away today, come down and they will get me that 2015. I replied and told them to be real and they had a lot of nerve contacting me considering my car still wasnt right. They immediately called me and the GM asked me to give them one more chance and he would make it my best car buying experience ever. Okay, so I end up with a 2015, 20 miles on it. Lacks the amenities of seat warmers, sun roof, satellite radio, and GPS, all of which I have always had in my cars but I figured no $ out of pocket, payment I can afford and brand new reliable car - for a single mom/student/employed woman that was a pretty sweet deal. Now, at 3,000 miles my car is giving me problems and I need to get it in the shop before I get stranded somewhere. When its cold, I can barely make it out of the driveway in the morning or hot afternoon. The best way I can describe it is it feels like its flooding out and not going anywhere - kind of like trying to run a lawn mower or motorcycle with the choke on. On top of that, the motor sounds like a cheap old jalopy vehicle. I wanted BMW because I thought they were a quality vehicle, sure to be reliable - I should have done my research. I loved that you could get in a BMW that had 85000 miles on it and they didnt have a single rattle and I loved the smoothness and comfort of the drive. I now have to admit, this was one of the stupidity decisions I have ever made! :( I need to.figure out a way to go back to the reliability of Chevrolet or Ford!

I have owned the car 2.5 years and have 9 flats high could not be repaired due to the issues of the side walls near the rim punctured. When took in they stated could not replicate the issue. The tire purchases show up on carfax. I have left town 4 different times in a car that I pay 650 a month for and have had a flat just driving down the highway each time. They could not replicate the problem so basically said not their problem

Recently purchased 328i a month ago and was very excited! Had a big rain storm, the car was somehow flooded, floor and carpet completely soaked. Now the car will not start! It just completely shut down. Steering is locked. Has anyone had similar experience? I would like to know if even worth keeping now. Would like to purchase another BMW, but skeptical. Repairs are outrageous!!

For people thinking about purchasing a BMW, please read on about how corporate shamefully handled our situation with a brand new 2014 BMW X3. Since mid December, our vehicle has damaged itself by scratching straight through the hood to the bare metal. This happened twice. First incidence, the service manager Marvin at our local dealership (Joel Confer in State College, PA) had no idea how it could have happened and advised we touch up the spot and wait to see if it happened again. Also note that paint residue was on the underside of the wiper assembly (very difficult to touch in regular operation). Marvin agreed that this was very strange. Within a month and a half, the same exact spot was scratched through right through to the metal again. This time, the paint residue was on the top of the wiper assembly.The second time, we sent the vehicle back to Sun Motors in Mechanicsburg, PA (original purchase location) for an official corporate inspection. Waited a week and a half to hear back and then it was claimed that there was nothing mechanically wrong with the wiper so they would not be doing anything except to re-touch-up the area with a touch up paint kit. The spot is not perfectly touched up and the damaged area is still clearly distinguishable. We were also advised against having the entire hood repainted again because it would diminish the value of the vehicle, have to be on record as being repainted for any future trade-ins and the paint job wouldnt be factory perfect.I asked that a resolution team member (Ruth **) look into it as that was an unacceptable response. No one from our family has lifted the wiper blade and the vehicle has been either garaged or kept in our driveway. Wipers have only been operated in rain and NEVER under heavy snow. I asked that if two service departments and corporate couldnt explain why this happened TWICE IN THE EXACT SAME SPOT, how could they write it off as coincidence? Nobody could offer us an explanation or even a firm indication that this wouldnt happen again. No compensation whatsoever was offered at all.BMW corporate resolutions then stated that perhaps someone lifted the hood and/or wipers incorrectly. Again, I responded that no one in our family has done so. Of course, conveniently for BMW, there is no way to prove this since I havent had a video camera on my car at all times since purchase. I stated then that this only left supposedly trained technicians at two different certified BMW dealerships that touched our car. Ruth ** from corporate, then agreed that it could be a possibility that these professionals could have damaged our car, twice. Unlikely but the only explanation offered. End Result: Left with a $50K+ 2014 X3 that apparently hates its own hood. We also need to be paranoid about using our wiper blades. If third instance occurs, we will most likely look into PA Lemon Laws. May simply trade in or sell X3 for a brand that actually has a sense of corporate responsibility. Conclusion? #shouldhaveboughtAudi

I have a BMW X3 2005 Model with approximately 60,000 miles. On 2-7-12, the heated seat caught on fire and burned a hole through the leather seat the size of a cigar. I contacted the local dealership and they said there was no recall on this subject. This raises a great concern to me, as you can imagine, a number of instances could happen with this defect; car catching on fire, car accident, burns, and etc. I am requesting some information and assistance to this matter.

BMW K1200r motorcycle - I bought the bike new in 2006; it now has 5000 miles on it and the transmission is shot. After being told by the dealer it will cost $6,000 to repair and BMW has a known issue with this transmission to the extent that they totally redesigned a new transmission that my existing clutch and associated parts will not be compatible with, they will not do anything towards customer goodwill even though they have known of this problem and never sent a notice while it was in warranty to get it checked out. I guess its true that BMW is an acronym for Bring My Wallet. This will be the last BMW anything I ever own. Such poor customer service!

I was driving my BMW 320d in Ludhiana, Punjab, India. A big speeding truck came from the opposite side and some water on road truck splashed onto the bonnet and front grill of the car and the car stopped immediately. I had to leave the car without trying to start the engine again. The next day, Krishna automobiles, Ludhiana (authorized dealers in Ludhiana of BMW) took away the car on my request.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

For a luxury car, this is a piece of crap. We bought a 528i, and 2 years later the thing is nothing but problems. The heater does not blow hot air unless you max the thermostat out. The fan won’t blow air unless you max the fan speed out. The vents fall apart and are not covered under warranty or extended warranty. Took it to the dealer and they said it was all normal and accused us of user error breaking the vents. No one sits in the back seat, but yet the vent broke. Total BS. Will never buy another one of these crappy cars. I have a BMW X5 as well, also crappy piece of junk. They can’t even honor their warranty or roadside service commitments. Total waste of money. Hendrick BMW in Pleasanton California is the dealership that we used and they are substandard. Never been so ignored by any car dealership. Took all day to get an update on a car they had for 3 + days, only to get all the BS answers about why they could not do any of the repairs. Just BS about normal function and blamed us for their ** falling apart.

My battery needed to be replaced and to my surprise the dealer installed an Exide brand battery on 20 Feb 2013 and I was told it has 4 years Warranty. I believe that is not proper or even BMW policy to replaced BMW factory built battery with Exide brand battery. Now the battery is discharging and needed to be replaced and the dealer claim that it is out of Warranty because he only give 4 years Warranty on a new cars, and 2 years Warranty on old cars. My car is 2006 BMW 750li. I will no longer do business with (BMW Katy - Texas dealer). Please advise on how to solve this matter? or give any suggestion about an Exide brand battery service center to honors my Warranty in Houston.

I bought an X5 two years ago for 35k. The NOx sensors apparently are a huge issue. My car has been at a BMW dealer for 3 weeks! Still not fixed! $2000 later I don’t have my car! Called corporate, they don’t give a ** whether my car runs or not. Will not help me. These cars are lemons. Do NOT buy BMW!

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

I leased a 2015 BMW 428I - I have had timely payment without interruptions. I have had very minor maintenance issues. BUT it seems as I have found myself with an ongoing to date unresolved electrical issue -- specific to the radio. I have take this car 5 times back to the dealer to no avail. I am without my car for days and sometime weeks. And it seems as if they cant get it right. As I am now again experiencing malfunctions yet again with the RADIO. I have exhausted all energy with this. My lease is up in two months --- I have opted to contact BMW and suggest/offer to at this point just return the car two months early as it makes no sense to again take the car back to the dealer for the SAME ongoing issue and have them keep the car for days and so thereafter have the same issue reappear.I was insulted and disappointed that I was offered to take the car back early without being charged for the last two months of the lease BUT only if I agreed to purchase another car... What a major insult to my current situation. I would have expected a prestigious establishment to OWN their LEMON and offer me an amicable solution enough to have me re-gain confidence in not only there product BUT the way that treat/satisfy their customers. After rejecting the horrible offer I was told they will revisit and have me wait until June 7th -- for my final answer. Very disappointing to say the least. My situation has been established by records of the amount of times this car has been worked on for the SAME issue. But yet they want me to wait an additional week. SHAME ON BMW USA.

I am sending this complaint because I would like to leave a precedent in relation to BMWs poor service (customer service, car technical service department, and the financial department). When I got my car lease BMW in 2016, I got the tire and wheel protection they offered me. But it was the worst decision I took. This protection never cover me beside is the worst protection according with the policy. I got the tires and Wheels insurance which covered any damage that might arise. A few weeks ago I saw the need to carry my car because the screen showed that the tires on the back of the car were with air deficit, in addition to a physical malformation that we noticed one of the wheels (bowel). After reviewing it in the service, they came to the conclusion that the two rear tires had to be changed, but that the insurance only covered one, and the other would not be covered because it did not have a hole or a nail. Irresponsible situation on the part of them, taking into account that if I had continued with that car because of that bad physical formation of the tire I could have exposed myself to having an accident that could possibly have generated death or physical damage. I explained the situation and obtained the advice of both mechanics, lawyers, and BMW employees, who concluded that they did not know why I had not covered the insurance. Finally pay to be able to withdraw my car. Now I receive a bill where I have to pay the dealers fee in addition to a remaining payment. I think BMW irresponsible, because in my case I was forced to deliver the car before the time because I did not feel safe driving a car in which I had no guarantees. Because of this, I am in the process of sending a complaint to the BBB or consult it having illegal process initiated. Thank you.

So I leased a 2020 430 convertible in July 2019. A month later driving the car in 90° weather after two hours of driving the air-conditioning broke. Brought the car back to the dealership, they said the problem was fixed. A month later same situation. Brought it back, he said it was fixed. The following summer in 90° weather same situation after a few hours of driving air-conditioning stopped. Brought it to a different dealership, problem was fixed, it was not. Currently two weeks ago in June, driving back from the Jersey shore and 98° weather I stopped at a rest stop and left my daughter and my dog in the car. When I came back I found that the air conditioner had stopped, my daughter who has down syndrome, my dog suffered mild heatstroke. Contacted Bmw multiple times. They tell me that nothing is wrong with the car. And have yet to buy me out of my lease. So worst company ever, this car is a lemon. There’s nothing but problems with these BMWs. Do not purchase or lease then.

I have been having a problem with my car since I bought it brand new. First incident occurred a week after buying my car at Sandton Auto. I had a problem with my brake pads. They were very noisy and couldn’t brake properly and got to a point where they had to be change within less than a month of buying a brand new car. After that, everything else was wrong in that car. Just after 2 months it started to have this noise in front - could be in the engine, I don’t know. I had to go home (Eastern Cape) so I couldn’t bring the car in. When I came back, I took my car to Zambezi Auto as I am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan. All those cables were changed and my car was there for about 2 to 3 days.I went to collect the car and just before I got home the same day, the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind you, that this is my only car, I just cannot afford to be taking it in where I can’t even get a loan car or any kind of assistance in terms of transport to and from work. My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then I went to collect my car again and the problem was still there. The noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where I had to tuck them in. This is a new BMW car for God’s sake.I had to travel to Swaziland, so I was away for a month. When I came back, I had a tire bust and my car was towed to Menlyn Auto. Then, I told them as well about the problem. They looked at it as well and tried to fix it, but no luck. They said there was a new part that was needed and ordered it. And again I had to be car-less for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again, they chopped and changed whatever it was, but still the first day of me collecting the car the noise was there.I called them and told them as well, but nothing happened. I decided to bring it to the dealer I bought it from, which is Sandton Auto. I came with my problem and explained to the manager the whole story and the fact that if I bring my car in, I will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). It stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong. They changed something as well and also when I went to collect the car, the noise was there before I could even get to the robot near them. I called them again and told them that whatever they did, it didn’t work because now the noise is getting worse.They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things, but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings. This is what they told me and they didn’t know why because when they check the key, there was nothing. They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise I was talking about and he told me, Oh, that is a piece of cake. I can fix that easy.” This I couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now, this is the third time in Sandton Auto. The car was booked in for about 3 days now.The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out: 1. The speakers were damaged. I can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it). 3. I told them that the car sometimes doesn’t start, it just keeps quiet for a while. And this was looked at. Again, I had to leave my car there till the morning so that they can try and start it in the morning for testing (no loan car). 4. The brake pad’s noise is back (and the car was just serviced).5. The noise is worse than ever.I spoke to one of the employees there. She told me that this is a problem that they are experiencing in all BMWs. And she told me that BMW SA is aware of this problem. Most of the 320 I have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise.So after that time I was told that they have to order a new fan for my car and change the entire fan system. This one was a masterpiece. I was asked where I bought the car by someone who was helping me there. I told them that I bought the car there by them and according to me the car was brand new. The reason why he asked this was because the car didn’t look like it was new and the PDC was not a BMW PDC. Wow - that’s what I said. I just said, “Wow.”This was a shock and I am asking myself lots of questions: 1. Could this be an old BMW car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something?Really looking at it: is this possible? So right now I am still waiting for a call (which I don’t think I will get as it’s been 2 weeks already) for the fan and an explanation on the PDC. And right now the PDC is faulty for real. It beeps when you are too close to something. I really don’t know what to do in this situation. I don’t feel like I am driving a new car at all. As I travel a lot, I’m afraid that my car will soon be in 100,000 km where I won’t have the privilege of just taking the car in. I don’t have time to leave my car with the dealer anymore as I have proven that this problem cannot be fixed. I am tired of complaining and being stranded in terms of transport and worrying if this beautiful BMW 320 M Sport car cannot just stop in the middle of the road. Can someone out there help me, please?

I purchased a pre-owned 2008 BMW 750IL with about 50,000 miles. I drove it to 92,000 miles before I had to trade it in. I have purchased three BMWs and have had serious service issues with the last two. The specific problem I have had with the last one related to the cars inability to start. I had to have it towed into the dealership 4 times when it would not start. In each case the dealer thought they solved the problem but had not. I paid $1,800 to have it fixed but without success. The dealer returned my money because they told me that even though they got the car running, they could not guarantee that it was fixed. This was a problem in the engine computer. Since the car was unpredictable to start, I had to trade it in on a new car, an Infiniti.I will never buy a BMW again. What is so frustrating about this situation is that I intended to keep this car for another 50,000 miles and the engine, if it started, certainly could easily deliver these miles. This situation forced me to invest +$50,000 that I had never budgeted for. I could not have a car that I did not know from one day to the next if it would start. When you pay this amount for a luxury car, you should not have to be stressed out about its ability to start. And for the dealership not to be able to fix and ask me to go away is quite a disappointment! I will be sure to tell hundreds of people over time my story and to recommend they never buy a BMW!!!