My 2005 645 CI is as awesome as it is a nightmare. It drives great, it looks great but I have had problems with the convertible top since I bought the vehicle. While driving with the top closed, a warning comes on: convertible top not locked. At this point the convertible top and the rear window cannot be operated, and if the rear window was open at the time that the warning came on, such window is stuck in the open position. At times such warning disappears while I continue driving a few moments or a few miles, at times it disappears after the engine has been shut down, and at times it continues to stay on until the problem is fixed by the dealer. The car has been at the dealer for this reason more than 15 times, the rotation sensors have been changed three times and they have been re-adjusted and/or re-positioned the other times. In 2010, I wrote about such problem to the management of the local dealer, as well as to BMW USA. The malfunction continues to happen, regardless. I just got back the vehicle from the dealer 2 days ago (beginning of August 2012), still for the same reason. I am reaching the point where if the problem re-occurs, I am going to dump my loved/hated car.

I took my BMW 328i with 48,000 miles in to the BMW Birmingham service department on a Friday afternoon for a new battery. I was told by the service advisor that it needed coils, a new belt, belt tensioner, and some type of “boot” due to an oil leak. They quoted my over $2,000 for the repair. I told them I could not afford that much unexpected repair work and agreed to the battery and coils, which they said were a minimum to get the vehicle running properly at a cost of about $1,250. I also told them that my 16-year-old daughter drives the vehicle to school (around 5-10 miles a day) and that I was having it repaired because she wanted to drive it to a school dance the following day. 10 days later and less than 100 miles following the $1,250 repair, the vehicle was towed to the private garage of a retired BMW technician due to a coolant leak. After he inspected the vehicle, he told me that there was nothing wrong other than the radiator hose clamp had been removed and slid down the hose at the heater core. This could be seen easily by a BMW technician. He repaired the vehicle by reconnecting the hose/hose clamp and replacing the coolant.I called Birmingham BMW 6 times without a return call over a 10 day period and went by the dealership in-person once to speak with them about my issue and no one would talk with me. When I asked to speak with a manager and for a business card for the manager I was told that everyone was in a meeting and that they did not give out business cards. I persisted for a contact in writing for management and the wrote a name and number on a post-it note.I shared this with BMW of North America and asked for help contacting the dealership. I received a call from a service advisor the following day, who proceeded to make excuses when I shared my concerns then he transferred me to a service manager who acted in disbelief when I told him what happened to me. I shared my concern that the service department was pushy about the need for service with urgency to do it quickly before something broke and rendered the car undriveable. I question this culture within the dealership and asked the service manager how a technician could miss something as obvious as a clamp that had been disconnected and slid down the hose? I was told that the technician would not see an issue with the cooling system since he was working on the battery/coil pack/electrical system. To which I replied, then how did they find issues related to an oil leak and the belt and belt tensioner? And they had no response other than they would check into it. I have had no further response and feel that I cannot trust BMW Birmingham, Alabama to service my vehicle.

2007 BMW M6 - The fastest lemon on earth: I bought a used 2007 BMW M6 with 20,500 miles in January 2012 from Dave Walter BMW of Akron, Ohio. I drove from Detroit to pick the car up. Upon driving home to stop for gas (This car averages 10 mpg of premium, for your information.), my father noticed the BMW emblem was gone on the front. Needless to say, driving off the lot without a BMW emblem they blew off was very irritating, to say the least. But the dealership was surprised and said they will mail me one to put on. (By that, I mean I had to have a dealership put another one on because I broke the tiny plastic trying to squeeze it on the holes on my first attempt.) Prior to me receiving the new emblem was day two where while driving, a warning light came on that said passenger restraint warning. Now, I was very pissed. And just as this had happened while driving, the screen just went blank and would not turn on for the navigation or iDrive system. Now, the dealer was confused and said, We will see if we can get a dealer closer to you to handle this. Well, after a few days, they called saying I will need to bring it back to them in Akron, Ohio. I am now really pissed. Its winter, so I just tell them when the weather breaks, Ill get it to them. About a month later, I have a friend in Toledo drive the car back to them which results in no M6 for 2 weeks. They fix it, I get my car back. One day, thats right one day, after I got it back, the light returned! Great Job repairing that! So, I now just tell them to send a transport to my house and pick this pig up. Im not adding more miles and gas money, because you didnt fix it the first time. They agreed.Another few weeks passed, and I got the car back. Wouldnt you know it, they left me with 1/10th of a tank, despite promising to have it cleaned and full (I had over half a tank before they took it.). So I think Ok, the worst is over, right? Wrong! While driving home in July, the car literally died while driving and a light stated increased battery discharge. And my screen died, and I could not change gears! I got home, and now, I am not even on speaking terms with the dealership as I have been so pissed about how they handle everything. I had to jump the car (New battery was installed when I bought the car.) and drive it around to try to recharge it. This worked temporarily, and the light cleared. 3 days after the power dying issue, lo and behold! The passenger restraint light is back to its usually warning position. I have now made up my mind to sell this car asap as I fear the worst. 6 days after this and one day after putting it up for sale, driving home from work, theres a warning engine malfunction (reduced power). Thats right, its now 500 horses. I honestly was scared. Oh, and I forgot the trunk wouldnt open. You had to use a key, and the center consoles locking mechanism made it where you couldnt open the center console. I have since traded this car in, but I want it to be known that this story is 100% true and actually longer and more depressing. But this was my shorthand version of this POS. Dave Walter BMW of Akron, Ohio. It should be shut down! They do not deserve any business, and I assure you they did nothing to try to help me out in any way. Do not ever buy a BMW. Dont even take one, if its given to you, because the repair costs will break your bank account!

I have bought a BMW 7 Series in May 2009. I had horrible experience with the car and the services. Till now the car has gone for servicing more than 15 times (which is too much as compared to an Audi & Merc.). The gear box has failed twice. Had to change all the 4 tires twice. The mileage is horrible. It shows a regular transmission failure issue. Battery had to be replaced. The car hasnt traveled more than 55000 kms. I strongly recommend not to buy this car. After paying such a huge amount I felt cheated.

I purchased a 2011 BMW 528I from Pattersons BMW in Wichita Falls, Texas in July 2011. The car almost stalls when you stop and try to start again. The car hesitates when going around a corner and almost stalls. I have almost been run into because the car cannot leave a stop light like normal cars and people are in a hurry behind you. The car has been into the dealership six times and even the factory representative tried to fix the problem. No success resulted from all these attempts to fix the problem and the BMW solution is this is a characteristic of this car and all BMWs 528I have this characteristic.The salesmans car I drove did not have this problem and I doubt if any other 5 series has this problem. This new feature on 2011 BMWs is like fly by wire, in that there is no linkage between the engine and the footfeed. The computer responds to all controls within the car and somehow I have the slowest response computer, since computers were invented. If a, F-16 had this response time, the pilot would be dead and if I continue to drive this vehicle, I may be dead also.

Great car. Been leasing for 30 years BMWs. My 10th BMW. Had many models. Love the 328xi the best. All maintenance included in lease price too. Service top notch.

Got a flat on tires designed to go 50 miles, but only got 5 miles before it was on the rim. Didnt know I didnt have a spare... never told me when leasing my 2014 X5. The nice lady on the roadside assistance call, said that she would send a tow truck to tow my car 60 miles (I would have to pay and be reimbursed by BMW) to the nearest dealer, but that unfortunately, since it was Sunday night and I was 150 miles from home, in the rain, that I would have to find a place to stay. Again at my expense, and find a way to get to that dealer, 60 miles away and get my car back on Monday sometime.... I didnt, called friends who came and fixed the flat. Then on Monday BMW said sorry for your inconvenience, expense and disappointment.... but thats the way it is, and the expense of the tire, rim, and service was mine... since I didnt have insurance. THIS IS MY 4th BMW (all had spares). THIS IS MY LAST BMW.

As a result, my name was signed by a Roxbury BMW dealership employee prior to submission. When I discovered the mistake and complained to the general manager, he told me the person no longer works there. This is considered fraud and unacceptable; I want justice. I am a three-time BMW 5 series owner with the same dealer. Please help me with the next step. Thank you.

Im a repeat owner of convertibles and on cooler days it is VERY common to place the heater on high when the top is down. I purchased a 2011 BMW 128i convertible with 30k miles in April 2014 and immediately discovered that when the heater was on very high or high for a period the radio will shut down and refuse to work. After an attempt (not knowing what that attempt was) to fix this car the dealer and BMW complaint division refuses to fix it or admit to a design FLAW. Has anyone else experienced this problem. My ADVICE to anyone thinking of buying a BMW convertible - check this out closely or shy away. They will not attempt to fix it nor admit it is a Design FLAW. It is REALLY inconvenient to drive in the cooler weather. Once the radio shuts down the heater must be turned off and returned to cool to continue listening to the radio. Never had this problem with any other convertibles. I will be selling this car!

Im a long time owner of many BMWs. Ive tried other cars but always come back to BMW. Nothing compares to their look, reliability, handling, maintenance included with warranty plan, and safety. Other comparable cars do not offer the comprehensive maintenance plan that BMW does, and that factor is huge and is at the top of my must-have list. There were times I looked at other cars and came close to buying/leasing, but no maintenance plan always brought me back!

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our drivers side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just dont drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I dont have time for this. Finally this time, I asked about a tail light. The warning was check brake light, check rear lights. I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldnt shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same check brake light warning. It is a tail light out. I called and he said, we do have intermittent problems with the lights. I said, I asked you to check it. He blew it off then oh well maam, you can bring it back in and we will fix it. So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, we sell extension cords for that. Do you want to buy one?. I say we use it all the time!. BMW has lost their way. I cant say enough about how the dealership will not pay anything that BMW wont pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Dont buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldnt find a place to park the loaner when I returned it?

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

For the past 10 months I have been unsuccessful in getting BMW North America to pay a rebate. If this was the first time I would accept this as just bad luck - however in ALL cases that I have applied for rebates the same BMW policy/process has been adopted to reject a rebate claim regardless if all documents have been submitted correctly. BMW should not offer rebates if the intent is not to pay the rebate or they make it so difficult that the average person just gives up as the rebate value does not warrant the effort.I have received excellent (amazing) service from Darian BMW for the past 7 years, however BMWs corporate policy regarding automatic rejection of rebates is an unethical business practice and is going to drive customers like myself to support competing manufacturer like Discovery who honor their programs and pay rebates promptly. I have applied for 3 rebates in the past 6 years from BMW, with only one rebate been paid after many months of continues arguments and re-submissions.Rebate 1: After months of following up I was informed that the first rebate was received by BMW but the voucher needed to be submitted by myself as the program had ended. BMW North America informed me that it is the customers responsibility to retain advertising documents as proof of rebate. As I did not retain a copy of the advertising documents, and was unable to get a copy from BMW the claim was rejected and not paid.Rebate 2: I submitted a rebate claim with advertising documents and BMW invoice. As with rebate 1 the application was in the system and been processed, however after 3 months of continues follow-up I was informed that the application was rejected as not all of the paperwork was received (even though BMW had confirmed previously that documents had been received and payment was been processed). In this case I had proof of submission and that all paperwork was provided.BMW apologized and said they would process, however 2 months later I followed up to query why I did not receive the rebate. BMW informed me that they are unable to process the rebate as they have no record of the rebate program. Having learnt from the first rebate I retained all documents. I resubmitted (3 times) the paperwork with a copy of the rebate advertising documents etc. BMW once again apologized and finally processed the rebate. Total process time over 8 months with numerous calls, emails and re-submissions.Rebate 3: Rebate 3 was submitted with Rebate 2 (same time) as the work was completed at the same time. BMW received all paperwork but in this case BMW North America forgot to process this rebate with rebate 2. BMW apologized and at first agreed to honor the rebate. After 9 months of continues follow-up BMW North America have informed me that they do not have the money to pay this rebate and that payment will need to be processed from BMW Germany? BMW North America acknowledge receipt of all the paperwork including the advertising documents. Today (02/07/2017) I receive a call from BMW North America notifying me that I am refusing to submit the paperwork and therefore BMW are unable to process the rebate???

I purchased a BMW 120i Cabrio from the local distributor Spanos Hellas. I paid 35000 euros for a used car and this year I wanted to drive it to Switzerland and I asked for the certificate of conformity which is required and they asked me to pay 150 euros to give it to me. I believe it is ridiculous to pay for a certificate that should be included in the car papers. Please let me know if there is another way to obtain this certificate. Its not a huge amount but I find it totally unacceptable and I will seek legal advice for this issue.

I would appreciate the concern regarding numerous attempts to keep my 750 LI out of the shop. Over the last two years I have not driven my car 2 months straight on a 70k certified vehicle. Is this the expectation when buying a BMW or did I luck up on a lemon? Sincerely, Disgruntled customer.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

I purchased a CPO BMW because I wanted to feel safe and secure that the vehicle was well maintained. The cherry on top was that I would be getting free maintenance for 3 years. Then I found out the restrictions along with the free maintenance which includes only one oil change a year. I live in an area where there is no BMW dealership. So after two years, I took my vehicle in to a local place so that I could get oil changes after 6 months. I thought it would be a good test to see how good the place was too since I would be taking it in to the dealership the next time. The service place reset the indicator lights on my BMW so that I wouldnt get the incessant notification - I thought was nice of them to do that. My mistake. I took my vehicle in after 50,000 miles to get it serviced and BMW said they couldnt perform most of the major 45,000 and 50,000 mile maintenance because the service light wasnt on. I tried to escalate by calling Customer Relations, but they pushed it back to the Dealership and the area managers. The area managers said since I hadnt been in to a dealership for over a year, it showed that I didnt have any brand loyalty.Keep in mind the closest BMW dealership to me is about 45 minutes away - so not a quick drop off. Also, keep in mind I went the past two years and realized they would only perform maintenance on my vehicle once a year anyway - anything earlier and I wasnt qualified for any service. Seriously? How much does it cost to change spark plugs on my car anyway?!?! Theyve certainly lost a customer in me. I was going to have other service completed ($800+) but after this treatment, Ill take my chances and go to a local place instead.Ill give them credit that they did perform some of the other warranty covered items (like replacing gaskets, etc.), but it makes me angry and frustrated that they wont perform the regularly scheduled maintenance items due to me not having brand loyalty, especially when Ive always gone to BMW except for one time. And something as minor as not changing spark plugs has decidedly made me never to buy BMW again. I love the way the cars drive, but the joy of driving it doesnt compensate for the poor treatment I get as a customer. I should have listened to everyone else who said BMW doesnt care about their customers.

I bought a BMW 5 series. I Started having problems with a Misfire and shakes in the wheel and wiper issues along with navigation and AC issues. I reported all these issues before the end of the Manufacturers warranty which would have covered all these repairs. During that time I was told nothing wrong. Brought it back again and they said nothing wrong. Of course after the warranty expires, the first time I brought it back they found the issue. They had me to pay for all these experiments to solve the problems and now in my pocket about $3000. In all this time I stressed that I shouldnt have to pay because its ongoing repairs that should have been fix but never was. They still insisted on my paying for all repairs. That have not stand up to the warranty and did not do anything to my satisfaction. At the moment I am risking my life every moment I am on the highway because when Im switching lanes, I get stuck in slow motion most times and this can cause the car approaching from behind to collide and cause very serious damages or DEATH. BMW does not care even though I stressed these concerns every time. STAY AWAY FROM ALL BMWs!!!

I love the performance and road handling of the BMW 328i. But I dont like that I dont have a spare tire. The repairs are pricey, but worth it. This car is also very fuel efficient.

I called customer affairs to complaint about a recurring problem with my X5s (4.4) windows that frequently fall without warning, since the day it was purchased. I explained to Ms Jodi ** that my experiences with BMW technicians that either rigged or did not properly repaired my vehicle. After not being satisfied with case managers decision, I requested to speak to the department manager, and it was denied. Ms. Jodi ** just simply told me that she was fully capable of making a decision and would not forward me/my contact information to the upper management because they are there for administrative purposes only! Now, being a member of an administrative e system myself, Im sure that Ms. **s supervisor is not aware of her management style/behavior.I have a BMW X5(4.4) that windows frequently fail/collapse since its purchase, without warning. Yes, it is out of warranty but, I purchased upscale vehicles for their history and dependability. I have influenced many into purchasing a BMW, even my husband. But, I promise you and vow, that I will convince even more why not to purchase a BMW. I am very disappointed on how BMW treat their customers, especially, Ms. Jodi **. We do own other luxury vehicles, and if we have to turn all our BMWs into their brands, Im a sure that the other brands wont mind.

For people thinking about purchasing a BMW, please read on about how corporate shamefully handled our situation with a brand new 2014 BMW X3. Since mid December, our vehicle has damaged itself by scratching straight through the hood to the bare metal. This happened twice. First incidence, the service manager Marvin at our local dealership (Joel Confer in State College, PA) had no idea how it could have happened and advised we touch up the spot and wait to see if it happened again. Also note that paint residue was on the underside of the wiper assembly (very difficult to touch in regular operation). Marvin agreed that this was very strange. Within a month and a half, the same exact spot was scratched through right through to the metal again. This time, the paint residue was on the top of the wiper assembly.The second time, we sent the vehicle back to Sun Motors in Mechanicsburg, PA (original purchase location) for an official corporate inspection. Waited a week and a half to hear back and then it was claimed that there was nothing mechanically wrong with the wiper so they would not be doing anything except to re-touch-up the area with a touch up paint kit. The spot is not perfectly touched up and the damaged area is still clearly distinguishable. We were also advised against having the entire hood repainted again because it would diminish the value of the vehicle, have to be on record as being repainted for any future trade-ins and the paint job wouldnt be factory perfect.I asked that a resolution team member (Ruth **) look into it as that was an unacceptable response. No one from our family has lifted the wiper blade and the vehicle has been either garaged or kept in our driveway. Wipers have only been operated in rain and NEVER under heavy snow. I asked that if two service departments and corporate couldnt explain why this happened TWICE IN THE EXACT SAME SPOT, how could they write it off as coincidence? Nobody could offer us an explanation or even a firm indication that this wouldnt happen again. No compensation whatsoever was offered at all.BMW corporate resolutions then stated that perhaps someone lifted the hood and/or wipers incorrectly. Again, I responded that no one in our family has done so. Of course, conveniently for BMW, there is no way to prove this since I havent had a video camera on my car at all times since purchase. I stated then that this only left supposedly trained technicians at two different certified BMW dealerships that touched our car. Ruth ** from corporate, then agreed that it could be a possibility that these professionals could have damaged our car, twice. Unlikely but the only explanation offered. End Result: Left with a $50K+ 2014 X3 that apparently hates its own hood. We also need to be paranoid about using our wiper blades. If third instance occurs, we will most likely look into PA Lemon Laws. May simply trade in or sell X3 for a brand that actually has a sense of corporate responsibility. Conclusion? #shouldhaveboughtAudi

We called BMW for 2011 X5 about problems almost every month with engine sign and more. BMWs answer was You didnt buy new BMW and you have 40k miles already so we cannot do anything, sorry. I asked Mr. ** for supervisor, he said, My supervisor (**) will tell you same thing & refused to transfer or provide her contact info. Anyway, we have numerous repairs done under warranty in last 2 years and ongoing... We have driven BMWs for over 20 years & now I can say very clearly Dont get heavy scrap with overloaded, computerized, constantly failing components with BMWs policy to keep making service money without caring for customers at all. In 2014 we owned BMW 2011 X5, 2001 740iL, 2008 335i, 2005 325xi, 2003 X5 & 2003 M3.

This company is being run straight into the ground. They will lie to you and in our opinion are crooks. So sad to see what was once a great car company turn into what it has become today. I would have to say that I agree with all the other reviews regarding this horrific company. Please take our advice and buy a different type of car that will give you the respect and service that should come with a car that prides itself on Customer Service.

I have a 2011 BMW 528i Sedan. Bought as a CPO, with factory warranty for about a year remaining at the time of purchase. From the beginning, I have noticed that trying to brake moderately quickly at low speeds (10 - 20 MPH) would create a very bad clunk from the front-end. Trying to reapply the brake quickly while the car is starting to roll (driving off) will cause a smaller clunk and a very noticeable vibration of the whole body of the car. Dealer replaced the thrust-rod bushings in the front, but that did not fix it.Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was normal, since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars dont exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. dont exhibit this problem!!Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...I have taken the car to the dealer for these various noises, and the dealer has not been able to replicate these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June, the computer told me) and oil change and to fix the tire air sensor. After the oil change was completed and supposedly the air tire sensor was fixed, I was told to call the service rep if I had any more issues. Well within a few minutes of leaving the dealer, the light flashed on and off and has been doing this ever since. Well I took it in today for another schedule service apt. - rear brakes (the computer told me too) - and to again check out the tire air sensor. I was told this would take one or two hours, so I waited (I was told they were out of loaners). (Note: work is over an hour away and home is 1/2 hour away). After over 3 hours, I got the car back and was told that I would have to come back yet again to fix this complicated tire air sensor - a couple of days will be needed to troubleshoot this issue, which I dont really care that much about. Air sensors are problematic on a lot of cars. I got in my car and the car said service check (computer) in two thousand miles (about maybe 6 weeks for me). So back at the dealer soon.Well I regret buying a BMW. It is an excellent ride. I didnt realize I would be spending so much time at the dealer for service for a late model car with relatively low mileage. So not worth it unless you live within a few minutes of the dealer. And yes the dealer will give me a ride anywhere! I work for myself, so every hour I am sitting in the dealer is an hour I am not getting paid for. I wish BMW would take some consideration for our time and realize not all of us have time to visit the BMW service dept. every month. I hope to get rid of this vehicle soon. So now I have to bring the car back for the third time - for the same issue. Oh well thats what I get for buying a BMW.

I had a significant engine oil pan gasket leak requiring a costly repair with a 41/2 year old 2009 BMW 535 at 57,751 miles in December 2014. On this occasion BMW were very responsive and promptly reimbursed 90% of my costs. I have now had an identical but even more costly repair at an even lower mileage, 47,983 with a 2013 X5 with the same engine. On this occasion BMW have been leading me on a circle jerk routine for nearly a month. My question is therefore, is this a systemic problem with this engine or have I just been unlucky?

I own a BMW X5 which I bought in 2011 (manufacturing year 2008) with 24k in it. The car was running good for 3 years. We changed the tires in 2013 because we were told by our BMW technicians to do so. I cant remember whether we have changed any of our cars tires within 30,000 miles. Since we are ready to go for long drive, we didnt take any chance. Cost of four tires $1400. Oil change is around $180. Just after 50,000 miles, problems started. In 2014 winter time the car had starting problems. In the morning after several try, it would start. This year in January when the temperature was very low, the car stopped one evening. I couldnt start it. It was towed to the nearest battery shop (NTB) and the technician tested the battery. It came very low and I changed the battery. Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds check engine light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the check engine light kept on coming back. My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the check engine light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didnt do. This is my first and last BMW. Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

I purchased my 2013 BMW 328i in 2015. The car has about 46.000 miles on it, and it is just out of warranty. The check engine light went on. I took it to Stevens Creek BMW for repair. After they did the diagnosis, they texted me I need new NVLD pump. I confirmed with them that it is $546 including parts and labor. However, when I came to pick up the car, they charged me $761.89. They told me the additional $215.89 was diagnosis fee. I was wondering why the dealer charge diagnosis fee. Isnt that diagnosis part of the repair procedure. I paid the full amount anyway.I took my car and went on the freeway for couple miles. The check engine light came back on again. I assumed that they didnt test drive after the repair. I ended up to take my car back to the dealer the next day. They did another diagnosis and found a different problem. It was fuel tank venting valve. This time the problem seems fixed. I think I shouldnt pay for the diagnosis fee because I let them repair in same dealership. They didnt told me there were diagnosis fee prior to my authorization of repair. Second, I paid $190 for the fault repair pump which the fuel tank venting valve shouldnt cost that much. My suggestion is that you want to make sure what is total amount you have to pay... Watch out for any hidden cost.

I contacted BMW customer relations as my sunroof was not closing properly. I had extended warranty but I received a follow-up call to notify me that BMW would not honor the repairs. My request for an additional escalation path was denied by Paige and Erin (customer service manager/supervisor) because according to them, they were at the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. They do not escalate cases and if you open a complaint, they do not tell you what they would do with that. They also refuse to send you a letter, which gives the reason for denial. BMW customer relations sucks big time!

I have a 2009 BMW 3 series. I got a flat tire and was lucky to find a tire shop nearby. They did not have the tire for my car, so I called Roadside assistance to see how they could help me. They said I was entitled to a free tire and tire change, which was not true. So I agreed to have my car towed by a tow company, All About Automotive II on that Saturday night, until Monday morning when they would deliver it to Life Quality BMW Service Center. When I received my car back from the Life Quality BMW, the tire rims had been replaced on all four wheels with older, more damaged and dirtier rims, as if from a car that had been sitting in a dirty lot for years. I was outraged. I brought it to the attention of Life Quality, and their answer was that they could wash the car for me. These were not the original rims on the car. I foolishly believed that BMW would be working with a respectable tow company, even though when the company towed my car they did not take pictures of it, and one of the women who came to get the car was visibly a substance abuser. I was so foolish for trusting BMW. I put in a claim, and they denied it, without even trying to get evidence of my claim. I plan to continue fighting this case, but my advice to you is never to trust BMW roadside assistance.

Ive purchased 4 and the current 550 will be the last. The transmission problem has been classified by BMW engineers as a characteristic of the car. Should someone that pays $68,000 be expected to accept a car that bogs down when passing? Brakes, rotors and pads replaced at 12k miles, right ignition coils, seat is broke, steer wheel leader coming off, USB connection blows the fuse when used and get ready to buy lots of tires. Dont even waste your time calling their executive center. $250k spent on their cars and they will not get a dime more. Pitiful they will not stand behind their product.

I just bought my 2007 BMW 325ci about a week ago. I bought it 250 miles away from where I live. I was assured that it had all been inspected by BMW in Tri-Cities, WA and that it was in perfect shape. By Archibald Motors in Tri-Cities, I bought and paid for the car and drove home. It did not seem right on my 250 mile trip, but I thought I was just getting used to a different vehicle. Oh no that was not it, the fuel pump was bad. I called the dealership and they said that they knew it was leaking when I bought it! This is a BMW. There are reasons we put our lives in their hands. I am so fortunate to make it home without an incident. They did tell me to contact BMW in Boise and they would pay for the repairs and they have all done a beautiful job. My point is is that it should have never happened in the first place. I am 67 and it was a gift to myself. BMW should be more up to speed with their dealerships.

I have a BMW X5 (2012) which I purchased new, it had an AC problem however that wont be fixed by BMW. Here is my story on the X5. After warranty is done at 50K miles this is where all the troubles start. Thermostat failure a 2500$ repair, Burnt Oil smell, fluid leak repair $2500 in 2016 by a BMW Repair service. Took it to the dealer to see if it would resolve and he replaced the same Oil Gasket leak at East Bay BMW in Pleasanton, CA for roughly $2500 in Aug 2017. Now I take it back to the dealer and ask him about the 2 year warranty and he says it is a different issue and I need to spend another $1500 to get this fixed. There is no end to the excuses for bad repairs but I wanted to call out that my experience with BMW and their repair technicians is so poor that they refuse to accept responsibility or address the issue.

My car had transmission failure. I had the CPO plan to 100,000, and at 147,000, the transmission is dead. I have a 2005 330xi. I still owe $10,000 on it, and it will cost over $3,000 for repair, to have the transmission rebuilt. If they really took care of my car up to 100,000, why is it that 47,000 later, the transmission broke. Unacceptable for a BMW. The car I had prior was a VW, and was still running well at 287k. I cant afford to have it fixed. I am now without a car, and very upset.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

Bought this 2010 BMW X5 35d brand new from a dealership in Colorado. Its spent more time in dealership shops than in the garage. Check engine lights, battery drain problems, electrical problems... on and on and on. The worst car Ive ever owned and at a most ridiculous price. Many times the check engine light or battery drain light (or whatever) comes back on or recurs within a day or within a week. Back to the shop we go... only to be told they cant find it or replicate it. Great. I go home, it starts again. Its beyond ridiculous. As soon as I pick it up from the shop this time (its getting the THIRD battery now), Im selling it. Ill never own another one again. EVER. Dont waste your money. Ive owned two Hondas -- they were great, comfortable, reliable cars. Im not sure what Ill buy next, but it wont be a BMW.

The BMW is Coupe 330Ci for me has been a terrific car. Maintenance costs are a bit high but overall my car has been a trooper. Its a comfortable ride and especially in winter the seat warmers are a big plus for me. Its a very stylish well built car.

I owned a 2008 BMW 335i and experienced the same issue that is being recalled on the 2010- 012 models. I now own a CPO 2011 335i and the starting my car sounds as if the car hasnt been cranked in 2 months. While in park the engine is super loud and revs for no apparent reason. The dealerships are nothing but vacuums for money. After having a tire replaced for the 2008 at one dealership, the water pump failed less than 5 feet of the service garage door; but I was told this was normal and could happened. Please note that the car never had any warning signs of overheating or loss of a/c power or anything. This was $1200 to fix. The service manager was smug and uninterested in my concerns. His only offer was to allow me to leave my car on their premises and charge me a fair rate for renting a car. On the same 2008 model, I was driving on the expressway and out of the blue my car loses engine power and goes into safe mode. This was $800 to fix. I contacted BMW customer care and the rep couldve cared less, telling me I was out of warranty and nothing they could do about it. If this automaker cared anything for their customers they would deliver superior products and superior customer service. Unfortunately, this automaker fall short on both.

My 2000 BMW 323i wont go in reverse or first gear. I was told that this was common in these type of cars. Now I need a clutch.

Recently purchased a 2016 BMW 228i. The vehicle was equipped with Driver Assistance Package that included Park Distance Control. A safety feature that warns the driver when approaching objects with sensors located both front and rear of the vehicle. A very useful feature to avoiding hitting objects and causing damage to the vehicle so I thought. The rear sensors are automatically activated ANYTIME when placing the vehicle in reverse and backing up. The front sensors are automatically activated when placing the car in REVERSE when first starting the PARKED vehicle BUT do not activate if placed in DRIVE. What good does having the front sensors on when going backwards and not on when going forward?Also, the front sensors automatically turn off after the car is in motion. You must manually activate the front sensors by pushing the button located near the gear shift lever. I did not know this. By forgetting to do this will not warn you of distance of an object in front of you to avoid an accident. In layman terms you forgot to turn on the front sensors beforehand causing you to hit an object and damaging the vehicle. In my case, I would have avoided hitting the curb causing damage underneath the front spoiler because I failed to activate the front sensors that I had no knowledge of at the time. BMW has a representative called a BMW Genius who teaches the new owner every aspects of the vehicle and the functionality of the vehicle. This would have been very useful had I been educated but unfortunately I was not.I contacted BMW customer service as well as the BMW Genius to advise them of the operation of the Park Distance Control and had the front sensors been activated I would have avoided causing an estimated repair bill of $600 to $700 dollars. What good is it if its not on? Should have I known that I was going to hit the curb and to activate the front sensors? Why do I not have to activate the rear sensors? The BMW representative is going to file a Formal Complaint on my behalf and thanked me for informing them of the situation and told me to have a pleasant day.

I purchased a pre-owned 2008 BMW 750IL with about 50,000 miles. I drove it to 92,000 miles before I had to trade it in. I have purchased three BMWs and have had serious service issues with the last two. The specific problem I have had with the last one related to the cars inability to start. I had to have it towed into the dealership 4 times when it would not start. In each case the dealer thought they solved the problem but had not. I paid $1,800 to have it fixed but without success. The dealer returned my money because they told me that even though they got the car running, they could not guarantee that it was fixed. This was a problem in the engine computer. Since the car was unpredictable to start, I had to trade it in on a new car, an Infiniti.I will never buy a BMW again. What is so frustrating about this situation is that I intended to keep this car for another 50,000 miles and the engine, if it started, certainly could easily deliver these miles. This situation forced me to invest +$50,000 that I had never budgeted for. I could not have a car that I did not know from one day to the next if it would start. When you pay this amount for a luxury car, you should not have to be stressed out about its ability to start. And for the dealership not to be able to fix and ask me to go away is quite a disappointment! I will be sure to tell hundreds of people over time my story and to recommend they never buy a BMW!!!

I purchased a 2009 BMW 238i and on Sep 30 2011, I took it to get an oil change. I dropped it off, got a loner, and went to work. Before I dropped it off that morning, the car ran great, it had no ticking, no engine lights nor loss of power. I hadnt heard from BMW so I called them, they said that they had talked to BMW NA and I need to agree to them removing my valve cover, at my expense of $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4years/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW NA and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up.The check engine light came on and while I was on the highway, the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started, and I immediately got over to get off the highway. And as I pulled off the highway, the car suddenly shut off (no power). I barely made it off the road. It just shut off. I had to call for a tow. That weekend, the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW High-Pressure Fuel Pump Voluntary Emissions Recall and Voluntary Emissions and Safety Recalls, and tons of complaints about safety and how BMW terminates a lot of peoples warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.

I own a 2007 BMW 530i and cant believe the problems it is giving me. I have taken it to the dealer every month since August 2011 until now. I had major problems with power steering not working, alternator pulley damaged with belt, engine overheating, left fuel level sensor cap leaking, coolant pump not working, lower radiator hose and coolant temp sensor leaking, vibrating at high speed, radiator leakage at the bottom and after radiator replacement upper radiator hose was leaking. Stranded again with internal fault in starter as per the dealers service center. Washer fluid pump leakage was found. After all the repairs since August, I ended up at the dealers with transmission malfunction indicator and was told it was due to one of the crankshaft sensors that was faulty. During the check, they also found oil filter housing gasket leaking. Owning this car has been one expensive and frustrating experience. I would not recommend this car. We pay the price for quality and not this torture. I have owned a Mazda 323,Toyota Sienna, Camry, Mercedes and Volkswagen that have lasted for more than 175,000 miles with no major issues. Owning this car has been the worst experience of my life. I contacted the corporate office for BMW and was told that they will take the complaint but no one from their office has to call us back.

I have a 2020 BMW M4 Convertible. My vehicle has 8,000 miles on it and the brakes are warped and shuttering. My horrible BMW dealership (HENDRICKS BMW CHARLESTON) wont cover it because there is a white paper out on it. They said since I dont beat the car up, this will happen to the brakes. They said the M4 is meant to be raced and beat up...so not an everyday driver. I pushed thing up to BMW, and after promising to check on helping out and get back to me in 5 days. I gave them 3 weeks and still no call back, so I called them and found out they will not cover either. If you know how thick the rotors are on an M4, its hard to believe that they are warped after 8,000 miles. This to me is a definitely defect. Bottom line is BMW is not service oriented anymore. What is really funny is I was just in the process of purchasing an X7 for my wife, and immediately cancelled the order. There are plenty of other car manufacturers out there without dealing with this. I will NEVER buy a BMW again. As a side note. BMW was going to charge me 2100 to resurface rotors and replace brake pads. Just terrible when a company that used to be great is worse than Chevrolet. I quit buying Lexus for a 10 year period because of horrible customer service, and how they dealt with me at the end of a lease. BMW is a horrible company for folks that like blowing their money for nothing. I have owned 6 BMWs and this truly is the end of my relationship. They truly arent doing the right thing and Im certainly not going to have a business relationship with a company that doesnt do the right thing or backup their products and looks for ways to get out of support. WITH BMW...BEWARE.

The car (2013 BMW 550i M pack) has been top 10 from day one, a little low on gas mileage but great power. This has been my 4th BMW and just about all of them have been nothing but excellent automobiles, that said, I wont be getting a 5th, Moritz BMW on Arlington TX was just outstanding on making the sales, very happy with the experiences but... the service department was nothing but condescending and arrogant folks. I try Autobahn in Fort Worth TX and they did a lot better but still, not at the level I was hoping for. The car outperformed just about anything I ever had except for minor details. Because of the 2013 M pack the car has 20 wheels and they seem to be great for highway high speed but on plain city streets you need to be very careful. I purchased a full coverage road hazard contract for the tires and wheels so, after some unfortunate road bumps, some tires had to be replaced. A great car and thats the true, power train, body, interior, electronics and the whole thing. Honestly I couldnt find a better tuned road beast for under the price I paid for it, around $73000.00. The only other car with enough quality worth of mentioning was a 2009 Mercedes-Benz E350 Sport Package, that was too a great car but, thats another story.

I purchased a used BMW that was purchased as a certified pre-own by the previous owner. The warranty extended through 2019 up to 100k miles. I thought this would be a transferable warranty seeing that it was purchased through BMW. I called in and was transferred to a third party company who had no record of the warranty. I called BMW back to which another person explained that the warranty can no longer be transferred because I did not buy the car directly from the previous owner. There was a third party involved. I offered to pay a transfer fee, have the car reinspected or whatever yet BMW would not transfer the warranty. I was surprised that BMW wouldn’t want to stand by a car that they certified as good based on a transfer of ownership that involved a third party. That seems like bad business to me and way to force a new owner to repurchase the same warranty again. I would suggest others be aware of this clause when purchasing a used BMW.

I am overly wrought about my purchase of a 1994 BMW (purchased in 2003 with only 62,000 miles). It now has 132,000 miles on it. The following has happened in the last three years: the transmission went out, air conditioning went out, SRS system is down, radiator went out (2 times), $2,000 of leaks, and lumbar adjustment (both seats) broken.

Charged for bumper on lease turn in even though marks were under the spec I was told. I was told I had too many bumper dings, even though I was told not to worry about them when I leased the car. I live in a city. Of course I will have bumper dings.

I purchased a low miles used BMWX3 2011, and less than a year Im having issues with the drivetrain error that seemingly many owners have experienced. As I scrolled through several websites viewing comments of this issue in several models of BMWs, Im finding out this issue should be a recall issue. Whats the deal BMW?

At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

Without warning, my 2007 BMW 328Xi engine shut off and stopped in the middle of a busy road. I was told by a BMW service rep that my fuel tank draw tube fell off causing loss of fuel to the engine. I learned online that this is happening to other 2007 era BMWs and the reason is that the fuel draw tube is corroded by the fuel it is drawing and weakens and falls off. The fix is a new fuel tank, pump and draw tube for excess of $2,000.When contacted by my service rep, BMW gave a token $500 toward my repair leaving me with a $1,900 repair bill. Had this failure occurred on a busy Seattle freeway, my life would have been in grave danger as would have others around me - there would have been an accident with no way to avoid it. BMW is aware of their product failure and my question is who has to die before BMW steps up to the plate and accepts responsibility and recalls and repairs these vehicles? If you own a 5-7 year old BMW (maybe newer), its going to happen to you and I would appreciate your raising your voice to BMW before someone has to die to get BMWs attention.

I acknowledge that there are reams of reports on early transmission failures in the E46. My 2003/325 transmission failed at 70,000 miles. However, Im not sure how many reports exist of transmission failure twice in the same car, as I experienced recently. Interestingly this occurred again at an interval of roughly 70,000 miles in the new transmission. As far as I know, BMW continues to deny culpability. Certainly, I would be eager to participate in legal action.

I have a 2014 BMW 750iL Xdrive. When I come to a slow stop the car starts jerking in the last few seconds before stopping. If I take my foot off of the brake without stepping on the gas, it will jerk again for a few seconds until it get a little speed. I say slow stop above because it does not jerk when I come to a faster stop. I usually drive in Comfort+ mode with the auto Start Stop engine engine turned off. I have taken the car in several times now and still have the problem, and they seem to not have a clue what could be causing this. Never had this issue with any other car I have ever driven! Can anyone HELP?

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

I leased a 2 series as a third car - Just returned with 6k miles. Half way the car went dead - Ok, it happens. But it took 24h and 5 or 6 calls - Yes - For BMW roadside assistance to tow the car to the dealership (And then I had a few issues with the dealership, but minor so wont make this too long). I then proceeded to return it a couple weeks ago. They did an inspection a month before lease return (Just like my Range Rover went through, which showed a lot of charges, but then to my surprise US Bank did not charge any of them as I believe someone actually checked it and saw they were unwarranted - Kudos to them). Anyways, BMW are now charging me the same exact 2k from the Inspection even though I changed one tire at the dealership as requested (I deemed that to be right) AND the key that was Missing wasnt and was returned - They said the inspection was final, and it is upon me to show all receipts. Plus they are charging me for minor wheel scratches and other things I had never heard of before from Mercedes or Range Rover or anyone else Ive dealt with for that matter. BMW never, ever again.

Hi my name is Kizy **. I am a newlywed and also have a baby on the way. My problem is I bought a BMW 2011 X6 that was under warranty when I purchased it for my wife in 2013. it had a 3 year warranty or 50,000 miles on the car. My problem started on August 18 2014 when the car overheated. I took it to the BMW store in Rochester, Michigan. I was told that the coolant to the turbo needed to be replaced which was fine and I picked up my car two weeks later. On September 2, 2014, I picked up my vehicle and drove it to Costco but as I was leaving Costco, I noticed that my car left a puddle of antifreeze underneath my car, so I ended up having my car towed to the dealer again. They then said they found two leaks in the car and the tank was leaking. They said they repaired the cap. My car was in the shop for over two weeks then I had to have it towed again and it stayed there for another five days!A couple days later, my low coolant light came on so I called the dealer and spoke with the service rep, **. He told me it could be a bubble in the system from when they flushed it out. They handed me a quart of coolant and told me to put it in my car and if the light goes back on, to give them a call because they were busy. So I added a quart of coolant and then a couple days later, my light went back on and because it was a Friday they could not get me in that day so they gave me two more quarts to add to my car. I did not think anything of it so I did as he instructed and added 1 quart more so light would turn off.I went to the movies with my wife and her eyes started itching and we both started to feel sick and nauseous. I was getting upset that my pregnant wife and my future baby were in danger for inhaling coolant! The next day, I called BMW North America and spoke to a lady named Betsy. She advised me to take my car back to the dealer that day and I did. I explained to BMW North America my concerns and how important it is for me to make sure my pregnant wife is safe and healthy!! I explained to everyone at the dealership all my concerns regarding my car and my familys health.On October 24, 2014, I brought my vehicle in for service because of the coolant scent in my vehicle and my car had been burning a quart of oil almost every week. BMW Rochester found that the coolant/antifreeze return lines to the turbo were leaking into the engine and the car was returned to me on November 03, 2014. On November 05, 2014, my wife and I were out and she noticed the scent and told me they did not fix my vehicle because she could still smell it and her eyes were burning again. Her senses and her smell were stronger than mine because she was pregnant. So I called BMW North America and the dealership to explain to them whats going on. I brought my car back into the dealership for this same issue now being the fifth time and I had service reps **, and the head mechanical get into my car so they could smell the coolant I have been trying to get them to fix and also told them how my car had been losing its oil. On November 06, 2014, I brought my car back into the dealership and the head service rep, **, told me coolant was coming in because the bottom pan wasnt treated properly and he was going to make sure that his top serviceman was going to treat it this time. At this time, I was angry and I felt that BMW wasnt taking my case seriously and using my pregnant wife and I as test dummies. They would fix the one problem but not all of them and if it didnt work, they would keep telling me to come back in. I just dont feel like the dealership or BMW cared about our health or safety and they used us as test dummies.On December 12, my reduced power came on and my low coolant came on. I called BMW of Rochester. They told me not to bring my vehicle back into the dealership and refused services and told me to go to Erhard of BMW at 4065 Maple Road Bloomfield Hills to fix my problem. I was really upset that I had to drive an hour and some time to go to the dealer to have my problem fixed! The service guy ** at Erhard told me on December 19, 2014, that there was a coolant leak again coming in my Vehicle from the bottom of my turbo line and the computer needed to be reprogrammed. He also said I needed the spark plugs and intake replaced. I still havent gotten my car back. My biggest concerns are my familys health and safety. Im also concerned of the internal damage and the value of my vehicle depreciating. Im at a loss for words with BMW and the dealership and dont understand why I kept getting the runaround and still do not have my vehicle correctly repaired! The distress this has caused my wife and I has been unnecessary!

I purchased a brand new 528 BMW and the battery went dead in less than 5,000 miles. And the dealer refuse to replace it under the warranty. They make me pay for it. And now it made me upset even more. Because the battery dead again in 2 1/2 yrs later. But this time they said I have a shortage in the wires or whatever and it costs me over a $1000.00. At this point, I just gonna sell that piece of **. And never buy another BMW. I believe Ive been ripped off by BMW or the dealership.

We love the style lines and color of BMW 328i. Its a well-rounded car with its size, luxury features, maintenance and insurance costs. When test driving it we were really impressed with how quickly it responds to the driver. It drives like a dream. We also like the convenience features, quality feels when you close the doors and touch the fabrics/ Materials used inside. Very pretty color and we enjoyed the car dealerships low pressure, friendly and helpful attitude. Phone interaction and price were all attractive to us. However, I wish the engine sounded deeper/ Stronger. Wish it had a standard rearview camera, it seems strange a luxury car brand would not have this as standard today. Also, why do all BWMs eventually smell like crayon?

I had purchased a BMW black X3 very recently on 8/2/13. The car was taken from the Cochin showroom on 8/2/13. While taking the car out on 9th for a short drive, a disturbing knock sound from the back side of the vehicle was occurring. The vehicle was taken to the showroom and the same was attended by the technicians on 12th Feb. On the 13th, while traveling the same sound was heard and this time it was louder. The vehicle was taken to the showroom again on 14th Feb, but I was informed by the staff that as the technicians were not available, the complaint cannot be attended to. The AC cooling effect was very less. Its highly disappointing to notice the callous attitude from the staff and just within days after purchasing a brand new car. This really creates a very bad remark on such a well-known prestigious brand.

My name is Nina ** and Im based out of Mumbai, India. After seeing the many advertisements on the television, I bought the very expensive BMW 7 series which cost me about 1 cr rupees. I bought the car in Nov 2009 and I have used it very carefully and sparingly without giving it to a single driver. The car has run only 18000 kms so far and has been regularly serviced by the authorized service centers of BMW on time as prescribed by the BMW company. Last month in July I drove my car from Mumbai to Pune and it was a rainy day. I parked my car and went to stay in a hotel overnight with all doors and windows completely shut. When I came to the car the next day, I found that my car was completely flooded with about 40-50 liters of water only on the left hand side of only the back side.We used 1 liter Bisleri bottles to remove and we removed water for about 2 hours manually from my 7 series BMW. When the water was completely removed, we started to drive back from Pune to Mumbai. Only drive back I noticed that the car was filling up again as fast as about 10 liters in 30 minutes so we stopped the car every 30 minutes to empty the car of the water. We were very worried for our life while this was happening as we were worried that the water in the car will interfere with the electricals of the car and the car could catch fire.However, when we returned, we sent the car to the authorized BMW service center - Navnit Motors. They told us that the water had filled up inside the car because apparently the car has some vent which sends the rain water out of the car. However this vent got choked so instead of the rain water going out of the car, it started coming inside the car. Now I dont understand this - as this is the basics of any car. I have never heard of something like going happening in even small segment cars like Tata Nano, Fiat Taxis, Hyundai i10, etc, Maruti 800, etc. I cant understand how a luxury car like BMW 7 series can get something so basic wrong wherein a car which is regularly serviced by the BMW authorized service centers can flood up during monsoon from inside and make its passengers do work like removing water from the car and throw it out of the window. Its supposed to be a luxury car which is supposed to give immense joy and that is why they are charging a hefty price for it. But what I have experienced is barely joy. Sir, I need your help in getting justice as BMW thinks that it is my fault that this has happened to me and they have raised a service repair bill of 38000 for this and along with it they have raised a bill for million other things which were not wrong in the car and they are saying that I need to pay them 150,000 rupees for random other jobs which are as crazy as this. Sir, how do you recommend that I get justice? I feel cheated by BMW as I feel that Ive been sold a faulty car and they are not responding to my email.

To begin, I have wanted a BMW for years but always talked myself out of one. But several months ago I traded my reliable Chevrolet in and got a BMW (2011 328i) that was a year older. I had the car for 1 week and had a problem. It was making a very loud whining sound. Turned the car off and it didnt make the noise again and no codes came up when they checked it in the shop. Following six months later, the sound is back, this time I recorded it before shutting the car off. Again, sound was gone when I restarted the car. Happened again two days later. Got it into the shop by calling every person in management whose name I could get a hold of at the dealership - it wasnt easy getting the car in! Two weeks later I get the car back - they replaced a head gasket seal (?). The car did not have the same get up and go and the steering now felt very heavy and/or stiff. I go back and they say my car is fine. I had just gotten use to the electric steering and power of the 2015 loaner I was driving. Another two weeks go by and I was telling myself that BMW was full of BS and I needed to get the car back in there for them to make it right, but I am busy and hadnt even been able to make the phone call. A few days after my thoughts of getting the car back in, a salesman text me and says the GM says hes giving cars away today, come down and they will get me that 2015. I replied and told them to be real and they had a lot of nerve contacting me considering my car still wasnt right. They immediately called me and the GM asked me to give them one more chance and he would make it my best car buying experience ever. Okay, so I end up with a 2015, 20 miles on it. Lacks the amenities of seat warmers, sun roof, satellite radio, and GPS, all of which I have always had in my cars but I figured no $ out of pocket, payment I can afford and brand new reliable car - for a single mom/student/employed woman that was a pretty sweet deal. Now, at 3,000 miles my car is giving me problems and I need to get it in the shop before I get stranded somewhere. When its cold, I can barely make it out of the driveway in the morning or hot afternoon. The best way I can describe it is it feels like its flooding out and not going anywhere - kind of like trying to run a lawn mower or motorcycle with the choke on. On top of that, the motor sounds like a cheap old jalopy vehicle. I wanted BMW because I thought they were a quality vehicle, sure to be reliable - I should have done my research. I loved that you could get in a BMW that had 85000 miles on it and they didnt have a single rattle and I loved the smoothness and comfort of the drive. I now have to admit, this was one of the stupidity decisions I have ever made! :( I need to.figure out a way to go back to the reliability of Chevrolet or Ford!

Oh my God. From where I will start... Actually I bought 2004 318i car in 2014 and it was my biggest mistake I do in my life! Im from Jordan and I work in Oman... and I spend all my money to fix the car and still useless! I send the car to the dealer and they couldnt fix it and they suggest to replace all the gear box with no warranty for more than $5000!!! I complain to BMW headquarter and no use. I have all the mails and sms. I record for reference to show how customer care is bad and they will not consider you a customer unless you are rich.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told sorry, but you are not covered. I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.

Im a BMW lover and now owner of a 328xi series. I wouldnt have ever thought that I would become a lover of BMW knowing my dream was to have a drop top four door Lexus. But once my husband brought me to your curious dealership to test drive one of your 3 series model, I was sold. The car drove like it knew me and the sales associate made my drive easier by informing me about the developed and smart function on the vehicle. I was impressed and sold. I went home cooking and buyer way into my husband heart to get that 328xi. I guess it worked because the next week I drove my new man home. I loved my car until after driving it for four months. I’ve been to the Oyster Bay Dealership three times due to the malfunction sign that continues to show up on my dash board. I drove around stopping female BMW owner wondering if the malfunction sign appears on their dash any time they place their bag down, and they informed me that it does occur. I was so disappointed to hear this. I went online and noticed that BMW is # 6, in the top driven car selected by woman at 60.31 percent. I was also shocked to see that too. I think BMW is a great car for woman considering its sex appeal and the smart and easy functions. But now I understand why this is true. The car insides arent accessible for woman. Women need car that is enjoyable on the inside. Many women also work, manage to take of our kids and would like to be sexy at the same time. Its very disappointing when you have everything you want except what you need. Women are go getter too and we are growing every day. If you do a survey within your company and ask the men to ask their wifes where they place their hand bags, Im sure they would say on the front seat. Women have grown to be great consumers in the world now. We like to buy what we like. Studies show that one legacy of this recession is that women become a majority of the work force for the first time in American history. This information should give you more insight on how important it is to please a woman, will do whatever it take to feel complete and to be happy. Im writing to you today not only to complain, but to express the inconvenience it is for me to drive from Canarsie in Brooklyn to Oyster Bay, Long Island about 3 times out of four months to correct this malfunction issue. I continually think each time I get in the car, if something is wrong and is this car safe to drive God forbids if an accident occurs. Im very understanding the first time but the third time, I was in tears because I started to believe I received a used car, not an off the showroom car. Please believe that it wasnt easy for me to write this letter because Im a woman of patience. But it’s not easy for a married woman with children that has three jobs then have to drop what Im doing or take off from work to drive nearly an hour away just to get this problem fixed. I understand that your job is to deliver a car that make sense, drive smoothly, have a sleet look, economy friendly and safe. I must say BMW has all of those qualities except the nice accessory for a womans hand bag, preferably a hook on the side that slide in or out that we can place our hand bags. I believe this will bring your company in first place on the charts where it belongs and make us women a little happier. Thank you.

I own an 08 BMW 4S with 65,000 miles. The GPS failed and the dealer priced the repair at $1,435 to repair it. Need I say more? $1,435 to fix a GPS when Google Maps on my I-phone has a better GPS than the car did. Called BMW USA and they told me they could offer no help. This could be the last time I purchase a BMW. The Dealer is fantastic and the service specialist Terrance ** is top notch.

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

On Sunday, my son, whom drives a 2008 328xi was driving, when all of a sudden, abs, dcs and critical engine malfunction lights came on and the car shut off. He swerved off the road and managed not to hit anything or anyone. The people behind him were all ok as well. God was watching my child. We towed the car to BMW and when they called me with an estimate I was shocked. I asked one question, why was there no warning lights that would warn him that his engine was going to malfunction? I was told, sometimes a person wakes up in the morning and by the afternoon they had a heart attack and die. Wow! When I said that my child was the one driving, I was told, if I cared so much about my child, I should think about putting my child in a newer car that does not have 111,000 miles on it. No words!When I purchased the car 4 years ago, it had 50,000 miles on it. The salesman told me that a BMW engine just starts to put at 100,000 miles. Funny, how when something goes wrong, then its an old car. Currently, there are 57 BMWs around me that are being sold at BMW dealerships with mileage over 100,000 and they are not cheap. I am upset and saddened that a BMW service tech would be as insensitive and a whole lot more.

I have been purchasing and driving BMWs since 2002 and have purchased or leased 9 different NEW BMWs for myself, my son and my wife over the past 12 years. As a driving machine it is awesome, but their Bluetooth and Navigation software is beyond terrible... it is USELESS! The navigation software is only useful if the address has existed for more than 40 years in some cases, and every year, BMW tries to sell you an updated navigation disc for $200.00 - are you kidding me? The Bluetooth phone software is at least three years old on my 2012 X5 and even with their software update, it is at least two years behind current technology. I had to search for and buy a retro cell phone that BMW claims works in my car, but it DOES NOT! The software repeatedly drops calls and now its even dropping my phone from the system, causing me to repeatedly have to add new phone in the telephone Bluetooth menu; a process that can take several attempts and in one case more than an hour. I was doing this at least twice a week until I just said the hell with it and now dont use my phone through the BMW Bluetooth system. This is a huge inconvenience for me, as I make a lot of calls from my car in conjunction with my business. This has become so bad that I cannot use my phone in the car, unless I stop, turn on my Bose Bluetooth earpiece and make the call directly from my phone. I have complained to BMW numerous times, but quite frankly, they dont care. Their excuse is that BMW doesnt actually make the software, but purchases it from another vendor. When I pay in excess of $83,000.00 for a vehicle, I expect to be able to use my phone and access my phone book from the navigation screen and not have to stop my car and use a Bluetooth earpiece to initiate or receive a phone call. It is incomprehensible to me why BMW does not contract with a software company that will allow BMW owners to use whatever cell phone they wish and have it work properly in the car. As it stands now, only the iPhone will work in BMWs and then only certain of those and then only some of the time. I will not have an iPhone and I shouldnt have to use a phone I dont want, after spending the better part of one hundred thousand dollars for a BMW.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

Ive been driving BMWs for 15 years and had come to trust the brand. I decided to spend a bit more than I wanted to buy a newer version (6 years, 2007 320D model) to try to reduce the generally high costs of maintaining old BMWs. The car had 80k miles, sounded and drove OK. Little did I know that between 2007 and 2009, BMW built their cars with weak timing chains and located them at the back of the engine where they could not be replaced without complete engine removal. Furthermore, the lower timing sprocket is integral to the crankshaft, so the latter has to be replaced as well even though the shaft is hardly worn (600 for the bit). If the timing chain is slightly noisy (not noticeable to most people), the cost to fix is at least 2000. If the chain fails, the engine instantaneously loses power without warning. If you can recover yourselves safely on foot from the fast lane, or wherever, the bill is at least 5000.My local mechanic noticed the slight noise under the engine. I took it to the BMW dealer who agreed that the chain should be replaced. BMW then declined to offer any good will contribution to the repair cost because the car was out of warranty and had been bought from a non-BMW dealer, even though all but the last two services were carried out by the BMW dealer. I have been advised by an engine repair company that they are repairing 3 or 4 of these engines per week (including other models made in 2007-2009) and that the new timing chain is stronger than the old, implying that a design-failure has been admitted by BMW in practice, if not officially. There is no instruction in the owners manual to check the condition of the timing chain (as there is for cam-belts in other makes) so owners are unwarned of this costly maintenance task. In my opinion, BMW, by not admitting their calamitous design errors, are foisting the massive costs onto owners. Be warned of BMW incompetence and insensitivity if you are thinking of buying one of their cars. I would be pleased to consider taking part in a class action against the company, alleging that their denial of fault is false and that they are liable for all repair costs. This would need proof with expert witnesses but might be affordable if enough people come forward.

I bought my car in May. I unfortunately hit a deer at 60mph. I walked away without a scratch as the car protected me completely. I hit the deer head on. This is as safe as you can be in this car. The performance is amazing and you get great fuel economy. I highly recommend this car.

2009 BMW 335I - Battery was removed to be replaced. Closed trunk as car was in public place, now I cannot access trunk to replace battery, cannot use front jump option under hood as cables in trunk are touching or grounded. At this time the only option BMW is suggesting is to have car towed to BMW so they can troubleshoot at $175 an hour - and from what I have found is they will locate the fuse wire and use that to open trunk. They removed the key hole in 2009 with this car thus leaving the consumer in the lurch.

My first and last BMW ever! In summary: 1. A history of engine light-on events. 2. Uncommanded engine runaway at 70-80 mph. 3. Was over 2.5 months in the BMW Service Department, discovered cylinder heads that were full of gunk and carbon build up but no root-cause ever provided to Customer about vehicles engine safety issues. They did not have a clue. 4. No Customer restoration process, as Customer had asked for in writing. 5. No extended vehicle warranty offered, no equal trade into a (safer) other vehicle with similar mileage, just a Sales Person trying to take the Customer for a ride by offering inflated pricing for a replacement vehicle.The story - I bought an all new 2010 335d at Joe Self BMW in Wichita KS and experienced a history of engine light-on events. On Jan 13, 2013, I was driving vehicle at cruise control at speed setting 83 mph on turnpike at 11 PM. Suddenly engine light came on, followed by a significant reduction in engine power output. Engine was unable to handle power requirement to keep cruise control speed at 83 and vehicles speed dropped to low 70s mph. ECU did not disengage cruise control while engine power was reduced. Suddenly vehicle accelerated uncommanded back to the set cruise control speed of 83 mph. Very dangerous and scary situation. My (1) disappointment about the cars engine reliability and (2) worries about post-warranty life (only 40,000 miles!) now transitioned into serious concern about the cars safety. As a result of this scary experience and obvious engine defect, I brought in my car to Joe Self service on Jan 16th, 2013. I also provided a letter on that day with the request to receive a formal response as how (1) BMW plans to restore my confidence in the safety & reliability of this vehicle and (2) have a discussion about the options going forward. I never received any formal response from neither local dealer, regional service manager nor BMWUSA.After two months of Joe Selfs service fishing - apparently they were unable to diagnose a root cause and replaced one part after another - and me feeling less and less comfortable to get into a car that apparently had undetectable safety issues, I asked the service manager Chuck to assist me again with looking into other options. He never did.I then called Joe Self himself and left a message to see if he was interested to keep me in the BMW family. That call led to the same service manager Chuck calling me again, who promised that a sales person would call me. No sales person ever called me. After eight days of waiting for a sales person to call me, I used my own personal relationships get a phone number and to call Mr. ** (apparently Chucks boss), who consequently put me in touch with Robin ** (BMW Center Manager). I explained my situation and she provided me with some car options to get into a different used vehicle. At that point in time I was not picky about what vehicle. Sadly, the offers from Robin seemed nothing more than NADA average trade value for my 2010 335d vehicle and a few thousand dollars more than NADA Certified values for the replacement vehicle (in this case a 2011 335Xi). Yes, they were trying to take me for a ride. I pointed out that this offer was unacceptable in this particular situation and challenged the apples & oranges value trade provided. I stated, Since you replaced half my engine, why dont you sell my car under this special BMW program with your inflated pricing? Robins response was, Oh no ... we do not want to sell your car to any of our Customer. They may have the same problems you had. That was the moment I realized that buying a BMW at Joe Self was a big mistake.Ironically, vehicle was finally returned to Customer on March 27, after 70 days of repairs and troubleshooting. Customer was shown pictures by Service Manager of a cylinder head, one of the many parts that was replaced, that was full of gunk and carbon build up. Cylinder head was apparently mailed to Germany for further analysis. Service manager stated that this vehicle was probably not the only vehicle with this problem... He also stated that my car was the longest in service at BMW under his tenure and requested me to go gentle on a survey that I was apparently going to receive. No root cause was ever provided about vehicles engine light, significant carbon build up in cylinder head and safety issues. Bottom line, very disappointing experience ... not only from a vehicle reliability/safety point of view, but especially how a Customer restoration process - or shall I say the complete lack of - was handled by the Joe Self team... while trying to take me for a ride. They should be ashamed.

Total bill: over $5300. First, they had my car for close to six weeks. I had a problem with the computer, 4-wheel drive sensor, maintenance for 65000 miles, and key switch install. Second, I asked for the oil to be changed and 65000 mile tune-up. When I got it back my computer said that it had not been changed and it was a quart low. Third, I have dents and scratches on the car that did not exist prior. Fourth, the steering wheel now makes an annoying sound when you turn the wheel. Fifth, the heat knob on the dash was broken. It did not exist prior. Sixth, they turned off the ability to update the system through the i-drive. Seventh, the 4-wheel drive sensor still comes on.Eight, I was charged hours of research--shouldnt they already be a BMW expert? Ninth, they lied and said I could be not reached was the cause of the delay(s). Tenth, I asked for the used parts they supposedly changed and they said they were not available. We didnt think youd want them. Im thinking of filing suit, but dont know an attorney or group that would help. Any suggestions would be helpful even if you tell me Im wasting my time. Please email: **.

BMW X5s include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

I had service done at Vista BMW in Coconut Creek, FL after receiving via email service coupons and discounts. After the service was done and the emailed coupons were presented the Service Manager denied and did not apply the coupons. 20% discount was offered on any service done at the dealer. After the service was done, the manager refused to apply the coupon and pointed out the fine print. This coupon is very deceiving as it was very clear that they wanted to get customers pulled into the dealership for service thru this offer, only to turn it down when it was time to pick up the vehicle.

Cut and dry I had nothing but nightmares with my Bmw truck 2006 x5. It was my 3rd BMW and my last brought to Hassel Bmw to service every 3-5 months with higher price tags fuel pumps, tires, halo lights had shorts all the times, coolant light, check engine light. I needed a cyclone separator which cost out of pocket 1800 for just that issue. One time hassel gave me a bill total was 6k. I laughed like who yall think paying for that then I got smart. Thank God it was paid for so I traded my bmw and that was 40k when I first brought it only got 7k blue book trade in. I was hurt but got rid of it for a 2012 Toyota Camry. Best move I ever made. Word to the wise never buy pre owned bmw from anywhere. I would tell yall about the nightmares with my 330i and x3 but I have a life and will be typing till next year. Moral of story buy bmw brand new, never pre-owned.

The BMW 300 is great for everyday driving. I love driving its 6 speed manual transmission! Its super fun to drive around town as well as long distances. The hands free features are also well designed. But, even though its a German car, its awful in the snow. We were very surprised by the poor handling in snowy conditions. We would not purchase this model again because of the climate we live in. It does not handle slick roads or snow well at all. Taking this into consideration, we might look at a different model. We really only bought it for the manual transmission.

I own a 2011 BMW X3 with 98,000 miles. Bought it new. Never an issue with car. Out of blue it refuses to go into any gear other than park. Have it towed to BMW dealership in Tenafly, NJ. Am told it needs some sort of electronic component replaced in transmission. No indicators of issue prior to this. Repair charge $5000. So I now have to pay 10% of original purchase price for car to be drivable. A car with very normal usage and no problems. I have no recourse. BMW deaf to my concern about the costs. Done with BMW. Never again.

I am sending this complaint because I would like to leave a precedent in relation to BMWs poor service (customer service, car technical service department, and the financial department). When I got my car lease BMW in 2016, I got the tire and wheel protection they offered me. But it was the worst decision I took. This protection never cover me beside is the worst protection according with the policy. I got the tires and Wheels insurance which covered any damage that might arise. A few weeks ago I saw the need to carry my car because the screen showed that the tires on the back of the car were with air deficit, in addition to a physical malformation that we noticed one of the wheels (bowel). After reviewing it in the service, they came to the conclusion that the two rear tires had to be changed, but that the insurance only covered one, and the other would not be covered because it did not have a hole or a nail. Irresponsible situation on the part of them, taking into account that if I had continued with that car because of that bad physical formation of the tire I could have exposed myself to having an accident that could possibly have generated death or physical damage. I explained the situation and obtained the advice of both mechanics, lawyers, and BMW employees, who concluded that they did not know why I had not covered the insurance. Finally pay to be able to withdraw my car. Now I receive a bill where I have to pay the dealers fee in addition to a remaining payment. I think BMW irresponsible, because in my case I was forced to deliver the car before the time because I did not feel safe driving a car in which I had no guarantees. Because of this, I am in the process of sending a complaint to the BBB or consult it having illegal process initiated. Thank you.

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

I bought a 2007 BMW M6 Convertible in September 2009, paid over $70,000.00 as a CPO. Ever since then, I have taken it in to multiple dealers to have the malfunctioning top fixed. After almost twenty (20) attempts, it is still not fixed. You read correctly, 20 attempts! Now, they say its a hydraulic issue from wear and tear that is not covered by the CPO warranty. Total repair cost was over $5,200.00. Do they really think I will pay for something that they havent been able to repair after 20 attempts? And even if I paid this, they still will not guarantee that this will fix the problem that I have been dealing with over the last 2 years. How can there be wear and tear if it hasnt worked most of the time anyway? I contacted BMW North America. They offered me a lousy $1,500.00 to make me go away. I thought it was an insult to injury type of move. I even offered to pay thousands more to upgrade to a newer model year of the M6, at which point, the local dealer wanted to make thousands off of my misfortunes which killed the deal on a car in FL that I had found! I am ready to take the gloves off and take this as far as I need to up the corporate ladder. BMW, this is your last chance. Fix this wrong or I will fight this to my last days!

I bought a BMW with extended warranty which covers paint, tires, windshield etc. I was not told about the full deal. I was misinformed about windshield because their extended warranty only covers it one time! If it happens again no one will help. I was not told and didnt read the fine print. Now I had also coverage for paint and had a scratch in the bumper. They said its accidental or driver error. I dont understand what I should do at this point. All I did was parked the car in the Home Depot parking lot and came back to see the bumper scratch. Now its not covered according to the BMW 3rd party coverage. I asked under what criteria my scratch is not covered and what did you based on? They said picture and some and someone came and looked at it and thinks that its not covered.I went and spoke to the sales manager. He said that you paid $2000 for windshield protection and now you already got the money back and just be happy about it. I paid almost around 8000 for extended warranty. No one is able to help me out at this point. I called IBC and they said they dont deal with extended warranty and ask me to call and talk to my local MP!!! Can anyone help?

My 2007 325i floods on the rear seat floor. My 2002 528 did the same thing. This is a flaw that BMW needs to address. My 2007 325i battery died. BMW has it set up where one cannot buy an after market battery because they cannot be registered to the car, which prevents the car from realizing a new battery was installed and all of the warning lights flash on the dashboard.Im still searching for how the water is entering the car. I have looked at all drains, window seals and the padding in the door. I spent $350-plus to have my battery replaced and registered to the car.

I have a 2004 BWM X5 4.4, sticker price of just under $66K in 2004 dollars. In August 2014 I installed a BMW trailer hitch so I could tow my travel trailer. I ordered the wiring harness for the lights at that time. They had been on BO nationally and in Germany for months at that point. Today Im told by BMWNA customer relations that BMW will no longer be providing that part for the older X5s. Im SOL.Its past their mandatory 10 federal regulation, so if you dont like it buy a new model to tow anything with. I currently own: 1999 BMW M Coupe, 2004 BMW X5, 2005 BMW K 1200LT. Previous: 2007 BMW K1200GT, 2002 BMW K1200RS, 2009 BMW R1200GS, 1995 BMW 318, 2004 BMW 750. Do you think I will buy another one? Is this any way to treat customers? Is a 10 Year old $66K vehicle really disposable? Shame on BMW for their practices and policies. Anyone else interested in filing a class action lawsuit?

A tech has been promised to come out to the dealership to try and find out why the MPG are so bad on a 2010. They e-mail me from headquarters between such and such day; they either dont call and let me know they are not coming, or I go and get a loaner and they come for ten minutes and then leave. This is actually the third time I have tried to have the car looked at. I cant just drop everything the night before and go and get the loaner and leave my car.Some of us do have other things to do in our lives. Communication between the dealer and the customer care of BMW is awful. You would think they would let you know the exact day and then have a loaner for you, not so. The dealer is also frustrated. Their follow-up service is the worst ever of any car I have owned, and that has been quite a few over the years.I paid over 4000 dollars extra for the car to get good gas mileage and have asked every time when I bring it for service to check it, and nothing changes.

My BMW told me to check my coolant level and I decided to put in more coolant. To my greatest surprise, all the coolant I put in came running down from underneath the car. Im confuse and dont know what is the problem or my cost would be.

I recently waited 3:15 minutes in my car for the towing company that BMW contracted to get to me. Im in the Chicago metro area. There are literally hundreds of towing companies and absolutely NO reason for this to happen. I hit a pothole and blew out my right front tire. I called BMW RA and received the confirmation email and ETA at 4:14 pm. The ETA for the tow truck was originally set for 5:53 pm, a full 90 minutes from the time I placed the call. That time came and went and no tow truck. I called back and BMW RA said, We contacted them, they are running a little behind and will be there in 30 min. That was a bold-faced lie, because I then received another text from R.A. stating that the NEW ETA was 6:40 pm, which was a full HOUR longer. 6:40 pm came and went and I called AGAIN. I was told at that point, We contacted the company and the driver is 15 minutes away. That was a bold-faced lie because shortly after that call I received another text changing the ETA to 7:12 pm. I called back and started screaming and they said they contacted a 2nd towing company just in case the original company didnt show. At 7:30 pm a different company showed up and that driver showed me his phone to prove to me that he had just been dispatched 15 min. earlier. The original company NEVER SHOWED. This is proof that the BMW RA people were lying right to my face and is also BEYOND PATHETIC that I had to wait in my car for 3:15 min. no bathroom, no food, running out of gas in the Winter in Chicago. This is the 2nd bad experience Ive had with BMW Roadside Assist. and I have to tell you I will think twice about purchasing another BMW. I didnt have these issues with Mercedes.

The car is fun to drive, very fast but it could be temperamental when it comes to repairs. I had some earlier repairs but now that I have almost 100K miles things have settled down and hopefully only basic maintenance should hold me over. The car is 9 years old hope to keep it another 18 months.

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, the contract can not be changed because of bankruptcy. I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?

The husband and I both have BMWs. Mine is a 2010 and his is a 2011. After getting extremely crummy service at Fairfax BMW in Fairfax, VA, we decided to try Sterling BMW in Sterling, VA. Surely BMW doesnt hand out their Center of Excellence awards all willy-nilly-like, right? Well, apparently, they did in 2010. While there are many additional detailed points of their suckage, I will provide you the highlights:I took the 2010 in to get new tires. After spending $2000 on 4 new kicks mounted and balanced and alignment for the old girl, they wanted to charge us over $100 to fill the tires with Nitrogen. While I understand its a business, dont nickel and dime me when I just dropped $2000. After finally getting my car back, we drove it home. Traffic was a little rough that evening, so we werent going terribly fast. The next day, however, we noticed a major wobble. The vibration was so bad, the side mirrors were shaking. I got to work and felt like I had driven a jackhammer instead of my luxury car. I took it back in on Monday. They finally called on Tuesday, claiming it was two bad tires. Alright, fine.When we went to pick up my car, they couldnt find it. Let me repeat that. When I went to go rescue my car, they had misplaced it. It took the entire service department, a few of the sales guys and over an hour to find it. Immediately after picking it up, we magically had squeaky brakes that we had never had before. The sad thing is that Id rather listen to the brakes than to BMW Sterlings horrible excuses.During the same time, we had my husbands SUV in for several items that BMW Fairfax couldnt fix after repeated visits. These included brakes, slipping transmission, air conditioning and a rattle in the tailgate. They had the Bears car for over a week. They replaced the brakes and fixed the AC. They could not, however, recreate the slipping transmission and they said they could not hear the rattle, despite the fact that they let the technician drive our car home one night (Im still reeling at that one especially when they asked my husband if that would be okay and he said no)! Of course, we heard the rattle in the tailgate as soon as we left the dealership. Call us crazy, I guess.We changed from Audi over to BMW because of service issues. We had a 5 series and a Mini Cooper prior to getting our current cars. When we got these cars in San Francisco, we were in love with the cars and the dealership/service. At this point, we are about a millisecond away from switching to Mercedes. Apparently, our paltry two-car household matters not to the auto giant. Between the incompetence, attitude and just overall cheapness, I cant see spending another cent with BMW. Dare I say lemon? I dare.Ha! So we got a call from BMW USA. After playing phone tag for 3 weeks, the Rep rushed us through our side of what has happened. She kept saying she was sorry we felt that way anytime we mentioned how disappointed we were about the crummy service or the shoddy quality. When she asked what we wanted, DH mentioned we would love to be able to just settle things amicably without having to consult a lemon-law lawyer. She said that if that was what we wanted to do, go ahead. This doesnt bode well for their Customer Service. I will update with results.Update #2: We were promised a resolution within 3-5 business days. We are on the 4th business day and just got a call from BMW USA to tell us they dont have a resolution yet. Surprise, surprise. And, there is no update on when we will know something. We are not surprised one single bit, aside from the fact that they called at all. What do you want to bet that they will wait until we make our next payment in 6 days and then call to tell us they cant do anything?Update #3: My husband finally called and was told we would hear something early in the week during the week of 7/16. They are supposedly waiting to hear something from Fairfax BMW. Im not holding my breath.Another update: We were supposed to hear from Customer Service last week. Nada. DH called on Friday, 7/20, and asked for her extension. It rang and someone else answered. DH requested our rep and was asked what it was in regard to. He told her we are trying to give back our lemon. She said she would look up our case, looked up the information and surprise! She couldnt find anything. He asked then to get transferred to our reps phone and he left a message requesting a call back that day. Again, nothing. We got a call back from her today, 7/23. The phone didnt ring; we just got a voice mail. We called her back and havent heard a peep since then.We are giving her until tomorrow pm to get back with us and if we dont hear from her, we will be foregoing the niceties and proceeding directly past go to a lemon lawyer. In the midst of all this, other things have stopped working on the X5. The rear camera works occasionally, but it chooses when and where. The auto-telescoping steering wheel has stopped working. The transmission is still jerky. My opinion? Do not buy a BMW!

BMW really needs to extend the warranty in these HPFP for E60. In less than 6 months Im on my second pump paying out of my pocket because they didnt make it good enough! And vehicle has 133K so warranty didnt cover it. Was in 127,000 first time and now back at it again! Im really been left down from BMW! I have to say people TO STAY AWAY FROM E60s!!! Its not worth it!

On 04/28/12 I purchased a 2012 528i BMW. On 07/01/13 I noticed the A/C was having trouble. The AC kept blowing high, then low, like it was wheezing! I turned it off, then back on and it was ok! The next day I did not drive my car. On 07/03/13 at approximately 6pm the AC stopped working completely. BMW service dept. was closed and the next day was 4th of July. On Friday 07/05/13, at approximately 7am, I took my car to BMW service dept. At approximately 430pm, I get a call saying a part (Blower Regulator) in the AC blew/shorted out, they could not get the part until Monday and I could keep my loaner car until Monday. On Monday 07/08/13 at approximately 230pm, I get a call saying my car was ready and I can pick it up! Note they also serviced my car. When I received my car I noticed they had the AC blowing full blast, set on Max 60 degrees, blower on Max and noisy! The outside heat was in the hundreds so I thought they had it up because the car had been sitting and they wanted it cool when I got in the car. But I notice after driving about 10 or 15 minutes and stopping at stop lights I was sweating, my forehead was burning and something was not right. The AC was not fixed properly or they put in another Faulty Blower Regulator! This was my second Bakersfield Summer driving my BMW. The heat can get as high as 110 degrees and I never had to keep my car AC set on MAX any/everything. I always kept it set on 71 to 75 degrees, with blower on medium, this was very comfortable! I am anemic and get cold very easily! Now at my normal setting I am burning up and sweating, the air blowing out of the AC does not reach me which tells me the New Blower Regulator is not working properly or they put in a used faulty one. I am riding in a $57,000.00 car and sweating like a pig! My friends and family rode with me this past weekend and were complaining they were burning up, had to keep AC on MAX which burns a lot more gas! I took my car back to BMW on 07/11/13 to have them fix it correctly. At the end of the day I get call from BMW service dept. basically saying there is nothing is wrong with my AC! The Rep and I were sitting in my car talking about the issues with the AC, the AC was MAX, the BMW service Rep is sitting there wiping sweat off his forehead looking stunned, he is trying to tell the AC inside the unit is putting out 40 degrees air (per their gauge), yet after 15 minute of talking the Car cabin is 80 degrees! He could not explain it and went to get the service dept. manager! Manager did everything the Rep did, even went to get a new 528i to show that AC is normal. My car is not Normal! I am still burning up and sweating especially at stop lights/signs, people in back seat is burning up, the air is not reaching them! The Manager keeps saying he can not fix what is not broken! The Manager refused fix the problem correctly! The Manager stated several time I cant fix what is not broken! It is obvious the New blower Regulator is faulty, its not blowing the air out enough to reach me! I just want my AC to work correctly like the day I bought this $57,000.00 Car! Put in a Brand New Blower Regulator!

BMW X1 is a wonderful auto. But lease is expensive and living in NYC means that use is limited. This is because of traffic congestion, crazy bike riders and poor driving habits of many motorists. Insurance cost is also too high as is parking. So not economically feasible for such a high priced vehicle. But I love it. Next time may buy Subaru or use on demand car rental services by BMW/Mercedes if they develop here in NYC.

2014 BMW M5 - I asked to have my brakes reviewed during routine service and the tech recorded the sounds and discovered the noise and completed some work to solve. Solve is the new account process. It changes during the feedback from our customers. I need to have a different tech research the issue and call me to discuss why I am hearing my brakes at almost every stop. For the price paid in April 2014, I should not hear the brakes squealing at all...

I have a 2007 BMW 525. Its engine block was broken by driving over a road bump. I never heard of solid metal breaking, but it was required a new engine. Thanks to my insurance, they covered it as road hazard but my rates are up and had to pay $3000 out of pocket as deductible and related expenses. My friends still do not believe that it needed a new engine.

I purchased a 2018 BMW X5 in 2017. We bought a brand new vehicle so I wouldn’t have to be having car trouble. I’ve owned the vehicle about 14 months and it has had 2 engine malfunctions within one year. The vehicle just starts shaking and completely shuts off! Both times it happened in the freeway were cars are driving a constant speed of over 55 miles. Luckily I was able to just merge to the side of the freeway without causing an accident. Very bad experience just thinking I could of put my kids in danger since the engine just shuts off out of nowhere. This last time we were stranded in the grapevine where there was no stores or gas station close by just waiting for the tow truck to arrive. Both times my car has been in service for over a week. I am trying to request a replacement for a car that is not faulty or if they can just reimburse me what I’ve paid for and return the vehicle. I am very disappointed. We thought that one of the best car makers were BMW and it has let me down especially for the price.

I recently submitted a survey of my recent visit to the local BMW dealership (Schafer BMW of Wilmington, NC). I stated that I had taken my vehicle (2011 X3) in for a problem with noise coming from the passenger side at speeds of 45-50 MPH. The dealership stated that they too heard the noise and it was due to the tires. With 30K miles on the tires and their recommendation, I purchased 4 new tires, had them balanced and a front end alignment. Two weeks later I noticed the same noise coming from the same location. I returned my vehicle to the same dealership and again stated that the same noise was coming from the same location even after purchasing 4 new tires with an out of pocket of expense of $850 for tires, mounting, balancing and front end alignment. The dealership now states the noise is coming from the exhaust and not the tires. The resolution is still pending and BMW Customer Relations and Assistance states that they cannot reimburse me for the tires or accept responsibility of the dealerships misdiagnosis. Help!

My car was delivered with the engine light on. I subsequently had it taken back to BMW in Monsey, NY using my miles (over 100 there and back) only to have the light go back on, over the course of the lease. The tires, it appears arent strong enough for the weight of the car. I would get a flat often or bubbles on the tire, not to mention I felt everything on the road. My issue is mostly with roadside assistance. It would have been better not to have it as an option. I would never have gone with a BMW to start with, but more importantly I would not have been stuck for hours waiting for a promised tow truck -- that never showed up. On 3 occasions during my lease term of 39 months I needed roadside service. The first 2 times, they didnt have anyone and the third time, after waiting 90 minutes I was told the TOW TRUCK broke down. Its a joke!!!