I have spent more than $60k for this car 2 years ago. I have 59k miles on the car. Last 3 months, I have engine light coming on on the dashboard. Took 3 times to local Lakeland dealer. Explained 1st time that it was just the software update requirement and paid $150. 2nd time was advised that there is lack of Blutec fluid which was wrong because there was no sign on the dashboard for that. 3rd was another reason, Problem with the oxygen sensor. The estimate to change the sensor is $950.At 3rd time I found the oil leak in my garage so the tech checked out and mentioned that the oil leak is from engine and it is 13 to 14 hours job to fix because top half of the engine needs to be removed. Total cost is $2600 for this job. Total $3500 expense after paying 60k for the luxury car. I have several other cars like Chevy Venture and Lexus 470 and more than $100000 car and took to the dealer for just oil change or tire change. Ive been working with the HQ in NJ to get it covered under warranty because it is just 9000 over the limit of 50k warranty manufacturer provide. Is this a red signal to buy a luxury car and take to the dealer more often because it has more electronics?? Or is it just Mecedes c350???

I am a small business owner. I operate a small cartage company that deliver specific products for specific clientele on a weekly basis in the Greater Toronto Area. I bought the business with a different truck from a gentleman I knew who learned he was terminally ill about 5 years ago. That truck gave me all kinds of problems, so earlier this year I decided that maybe it was time to go with something new; I decided to lease a Mercedes Sprinter (I feel that this is all relevant information, please bear with me). Now initially when I leased the Sprinter, I made an error in calculation and leased one that was inadequate to meet my payload needs (2500 with extended wheelbase). The monthly payment on this one was about $900, including HST. Admittedly, that one was entirely my mistake.After about 4 months, I went back to my dealership and traded in Sprinter #1 and upgraded the model of vehicle to a 3500 Dually with an extended wheelbase. In addition to the cost of the lease, an additional $6200 for the lease shortfall was tacked on to the lease value which had a drastic effect on my monthly lease payments (which are a handsome sum of $1109.90/month). This shortfall would offset the reduction in value since I drove the vehicle off the lot. Unfortunately, it was not long after this that I discovered a very real threat to my business which might force me to shut down operations, which also happened to coincide with a new promotion that Mercedes began specifically for Sprinters. I contacted my dealership to explain the situation, but with little result. All that was said to me was to contact Mercedes Benz Financial Services to see what the options are, which are very limited. Essentially, the options are as follows;a) I could voluntarily surrender the vehicle at which time Mercedes would then send it to auction where they would try to recover the highest value, leaving me responsible to cover the balance plus the tax. This option would have a very detrimental effect on my credit rating as it would not distinguish that it was a voluntary repossession, only repossession; b) Find a candidate to take over the lease (the truck has been on leasebusters.com since August 2012. See leasebusters ad ID # 132995 if youre interested); c) Either myself or someone else could buy the vehicle outright.Now, Im not asking for special treatment and I understand that I signed the paperwork making me responsible, but let me share a couple of other things that have happened in the interim. I have had two serious inquiries about the truck since it has been on leasebusters.com. The first was a pair of gentlemen who had just started a cartage business and were going to take over my business with the truck who had contacted the individual at my dealership (whose name I will not mention) who sent them the necessary forms. Now part of the issue was that because they were a newer company and lacked any sort of financial history, they were asked to provide personal guarantees on the vehicle. Fair enough, though it is important to keep in mind that my business was enough to get me the truck, so why not them? I mean they were intending to take over my business, after all (in case youre wondering, the threat to my business is not a sudden loss of business but something I dont wish to disclose).Now the second gentleman contacted me from Montreal where he is the president of a large, international multi-modal transportation company and we had actually agreed upon incentive fees and a pick-up date. When I contacted the same individual at the dealership, she once again sent the same applications to the individual for him to fill out. Upon realizing that he was being asked for personal information, he basically ceased all communication with me and effectively killed the deal, less than a week before it was scheduled to occur. I later learned that he was reluctant to personally guarantee the vehicle, especially when it was his company that would be taking over the lease, and not him personally. Needless to say, I was very frustrated at this point. I contacted Mercedes to find out why both business and personal financials were needed and wasnt given any explanation except that it was often the case in these circumstances. Since then, I have been trying to contact Mercedes Benz Financial to come up with alternative potential solutions, such as offering to pay an additional lump sum to bring down the monthly payments, in order to make it more attractive to a potential lease take-over candidate but to no avail. When I suggested this I was told that there would be no point in paying extra, as it would not affect my payments but rather reduce the amount of money owed on the back end of the lease. My business is closing at the end of January and as of right now, it seems as though I will have to continue making payments on the Sprinter until either someone takes it over or I take it back for repossession. If I take it back for repossession, I will have a long-lasting scar on my otherwise impeccable credit. I have done everything I can think of and Mercedes Benz is completely unwilling to assist me in any way. Mercedes Benz has put me on a collision course with bankruptcy. On numerous occasions, when dealing with someone from either the dealership or MBFS, I have been met with what can only be described as indifference. I feel as though I will be left with no other choice but to file for bankruptcy and start all over even though I have tried everything to pursue other avenues and solutions.

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. Its very disappointing that MBUSA & MBFS dont care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

We bought a brand new E Class in 2008 and have had endless problems from day one. Our vehicle was purchased from Silver Star Motors in Kingston, Jamaica. Within the first couple of weeks a wrecker had to take it off the road as it had a problem with the air/gas mixture and lost power in the middle of the road. The next problem was that the vehicle came with a defective run flat indicator unit and cost us four Pirelli tires as the unit did not warn us about the loss of air pressure in the tires. We had to repair the sun roof as it had a rattling sound from day one. We had to replace a sensor in the driver side of the door handle. And just two weeks ago we were left in the middle of a busy round about as the car shut down for no apparent reason. Again a wrecker had to take it to the dealers. The problem again another unit fails to function. The gas gauge was showing us two bars of petrol below half and the tank was actually empty because again another unit on this brand new Mercedes malfunctioned! This vehicle has cost us a lot of money on repairs and it is just over three years old. We did not anticipate that a top of the line motor vehicle with such high ratings would give so much problem and so we would like to talk to someone to see what redress we can get. The history of the problems is with Silver Star Motors in Kingston. You can verify with them but we are totally disappointed and embarrassed and would love to know if we actually got a factory fault vehicle with so many malfunctioning units.

I bought my 2016 C300 Mercedes approx. six months ago. Three months after I bought it I started hearing a beeping noise that is coming from the engine when its turned off. The beep last 2-3 seconds and happens every 6 seconds. The dealer initially told me theyve never heard of something like this but after I showed them my google search they said theyd look into it for me. Today I sent them a video of the noise and they said that its coming from the AC equalizing pressure which is normal. Im very frustrated because Ive never had a car that makes any noise like this. We purchased this Mercedes and expected to be getting a well-built car. We are very disappointed in the quality and that Mercedes expects us to just live with this noise because its normal.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

I lost my Mercedes E350 key. Ordered duplicate key, paid $100 for key and $170.00 shipping from Texas, I am not sure what kind of shipping they use. If I order two keys they said double shipping charge. So I settled for one. Key comes- it does not work. Call the dealer they said it never happened before. I need to get car towed. Call my insurance they sent a tow but he could not get car out of park. Then called Mercedes USA they sent a tow person. He said “I do not know”, finally I talk to dealer who got mechanic on the phone and gave him instructions. Car reached dealership, of course the key is wrong, got another key from Texas and it worked. It is amazing how after charging so much people can be doing such mistakes, no apology and no loaner. I was without car for 3 days after paying $300.00 for key and no fault of my own. I have Volvo and Lexus other cars, they never charge for inspection, but at Mercedes they charge me $29.00 for that also.

I recently received a declined letter for a Credit Mark dispute. I kindly asked Mercedes Benz Financial Credit department to please reconsider their decision, since Im not in concurrence with their final verdict. My record previous to applying for the Auto Monthly Payments were always paid on time, without a delay. My paid tracking record is impeccable, and Ive never missed a payment.I recently applied for the Auto Monthly Payments for my Mercedes Benz account and I requested the Auto Payment form. I received the adequate documents on April 7, 2014 around 4:50pm. Once I received the form, I submitted all paperwork via fax on April 8th, 2014. The reason I requested the form on April 7th, 2014 is because I wanted to begin the Auto Payments for the month of May 2014. In addition, I was aware that the May 2014 invoice was due on April 21st, 2014 which is the main reason why I wanted to expedite and begin the process early on April 8th, 2014 so my payment due on April 21st for the May 2014 invoice would begin immediately. On April 8th, 2014, I submitted all proper documentations via fax, including an attachment of a VOID check. I called Mercedes Benz several times to follow up if they received my fax and the representative said they would contact me if there were any issues or mishaps. I never received a call or notification. As a result of never receiving a follow-up call, I expected all the paper work to be set up correctly after faxing the forms. Also, I assumed the auto pay would begin effectively on a monthly basis beginning the month of May 2014.Unfortunately, I was never notified that they received my fax. After numerous failed attempts to get in contact with a customer representative, I was able to get a hold of an agent. The agent informed me that they indeed received the fax, but it was considered incomplete because the routing number and account number were in the wrong sections. I was never informed that the invoice due on April 21st for the May 2014 payment would be delayed because I had to re-submit the paperwork. The representative told me since they had to make corrections on my routing number and my void check, I should not worry about any late payments. I was only told to re-submit the paperwork so the Account number and Routing number would be in the correct section. This error should have not have delayed my April 21st, 2014 payment for the May 2014 invoice. Consequently, my credit score was lowered because of this erroneous matter. Im extremely appalled with the lack of comprehension from the agent and misinformation. My credit score should have not been affected, and it was!Now, the auto monthly payments are currently effective on my account, however, during the month of May the Auto Payment form was not effective due to the fact that there was a setback on Mercedes Benzs part asking me to resubmit the paperwork even though the information was all correct. After speaking with several Mercedes Benzs representatives, I did received several apologies for this inconvenience and was told that they do see on their records that I sent out all correct paper work with the void check as well as proof of me calling to follow up on the documents I faxed.Because my auto monthly payment plan was in fact delayed for the month of May 2014, this resulted in my credit score being lowered. I plead with you to please reconsider removing the credit mark of 30 days which affected my credit score. I never had a low credit score, and this is affecting my personal and financial life tremendously. Im disputing this credit mark because the initial request for my Auto Payments should have been completed on April 8th, 2014 and should have been effective immediately without any delay on payment.The forms were ALL complete, filled out with all the information needed to begin auto payments on April 8, 2014, including a void check which should have been enough information. My payment for May 2014 was never late. I re-submitted the revised documents when I was asked to, and I would really appreciate the credit mark being removed and corrected, as I have been a faithful and loyal customer and have an exceptional paying track record. And I would appreciate my credit score not being affected by this glitch that was due to inaccurate information. I would highly appreciate it if this important matter is being taken care of immediately, as its ruining my financial life.

My car currently has ~40k miles. When I was at 37k, my check engine light came on. I took my car in and was told that it has a problem with the transmission and it would be about $4500 to fix. The check engine light continued to come on and the next verdict was a problem with the engine. Another $1500. I have been driving a MBZ since 1986 and am a very loyal customer. That said, I doubt I will ever again buy a MBZ. I am trying to get MBZ USA to do something about it but cannot connect with customer service. I was told that the transmission problem is common on the 2006 E350 and that MBZ knows about this problem. If so, they need to address it. I should not need over $5000 worth of work on a $60k car with less than 40,000 miles.

Our 2005 ML350 spontaneously caught fire recently and was completely destroyed. It was recently serviced and our insurance has opened a cause and effect investigation to rule out any service related fire. Thankfully no one was hurt, and no other cars or structures were damaged by the fire. We are stunned and angered. Hopefully they will find out the cause.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car. The ENGINEERS said that a full download WASNT completed on this BRAND NEW fully fitted, TOP OF THE RANGE vehicle and even after them taking my car in for the day, its still NOT WORKING. When requesting an initial check up of the car (due to the navigation system failing and taking the longer routes around town) he told me to press the SOS system in the car which directs you to air ambulance, then a roadside engineer (both who said the whole situation has heightened due to the fault of the salesman). The inadequacy of the sales team is awful especially with their customer aftercare and ’support. When the car arrived, the salesman who I dealt with didnt bother showing me any of the cars gadgets, the car wasn’t even full charged on the electric - there was no effort made when presenting the car which was very disappointing. The car is a premium plus (top of the range) meaning that all the extra features such as the cable are meant to come with the car. When questioning the salesman I dealt with, he refused to acknowledge that the accessories came with the car and stopped replying to my messages giving no response! It was only after dealing with the engineer, we pushed for the already paid for accessories. Being a loyal customer, we had foresight of purchasing another vehicle however, due to the REPETITION OF TERRIBLE experiences with the car, customer services, problematic navigation…. I’m appalled! The whole experience was very troublesome, lack of support was given from the Mercedes Leicester team, there was absolutely no aftercare provided. The car’s navigation and speedometer is STILL NOT WORKING. I don’t recommend anyone to purchase this new vehicle, especially from the Leicester branch. Very disappointed.

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

The Mercedes Benz E350 has been a complete disappointment. Ive owned other cars by BMW, Acura, Ford and all surpass this supposed luxury car. The 2016 E350 voice command system is horrible, which is a problem since Mercedes designed this as the primary interface to all the driver functions. Completely useless. The GPS is also completely useless. If you can get it to correctly accept a voice entered address it will send you to the wrong place with the longest route possible. I am completely at a loss as how MB would include such inept systems in one of their vehicles. Detracts from any positives the vehicle might have.

I have had numerous flat tires with my S550 (6) and now my 2014 E500 (5). I live in Westchester, NY. I know that the roads in the Northeast during the winter have numerous defects/potholes which can cause problems with tires. However, the low performance tires on such cars as those listed above become flat without going over deep road defects. Essentially, these tires are not safe to ride on the roads during the winter in this area. I have gone with Mercedes because of safety reasons. However, after my past and recent experiences I do not feel comfortable/safe driving my car at the present time. To pay $1500 a month and have to keep my car in my garage seems to me criminal.

2013 E350 serviced every time it required service and every time informed them that the steering wheel tilt does not work - first time it was a software upgrade they installed - still did not fix the problem. Second time they found motor gear locked and unlocked it, again it did not fix the problem. 3rd time they made a steering adjustment and applied lube, and again it did not fix it. 4th time they want to replace the tilt motor for $1,300 and give me a 50% discount. My position is that it is a chronic defect that was never fixed correctly and I should not have to pay anything. The car is now out of warranty approx. 55,000 miles and for me it is the principle and I will never purchase a Mercedes-Benz. This is my 3rd new vehicle with them and it did not matter nor have they treated me like a valued customer. My mistake was that I did not take the car back frequently when the steering wheel did not work - I waited until a regular service was needed and told them every time. A very sad ending. My recommendation - buy Lexus and you will not have this experience. Hard for me to say since I was born and raised in Germany.

I was excited to buy my smart convertible, which after five years, is sitting in the garage, with the roof not closing. I live in the sub-tropics, rain comes in a split second. Mercedes will not even look at the roof, take the time to try and figure it out, just sent me to a top shop who also had no idea, except to sell an entire new roof, cost over $1500. Service tech said, “Get the roof closed and get rid of it ASAP.” $17000, five years old, trade in value 1500. SHAME ON MERCEDES FOR MAKING A DISPOSABLE CAR!!!

My key will not turn my ignition. I have done some research and it seems that this is something that has happened to many Mercedes Benz automobiles and isnt specific to my model, which is a 1997 C280. I am so disappointed. The motor runs great and I love the car, but this is absolutely ridiculous! I went out one day and the key just wont turn no matter how hard I tried and what I did. I dont even know what the problem is. I dont know if the steering wheel is locked somehow and I just need to somehow get it unlocked or if its jammed or if something isnt lining up inside where the key goes. I dont know.

I own a 2007 E350 with 125,000 miles. For years I have complained about the transmission shifting. Was told car needed a conductor plate ($1500). Problem still exist. Was mailed a letter from MB USA in reference to balance shaft settlement which my car was diagnosed with that code (0272) at 61,613 miles. Mercedes-Benz of South Atlanta refused to correct the problem and now that I just reached the 125,000 miles limit, they are telling me the cost is $7000 while MB USA settlement letter clearly states that the reasonable cost is $4000 minus MB USA discount from settlement. While I am VERY DISAPPOINTED with Mercedes-Benz of South Atlanta, I am willing to give them the opportunity to redeem themselves. I have called Margarite (800-624-6736 ext **) numerous times and she refuses to return my calls. If MB USA cares about its customers and its reputation, they will address this issue.

I purchased a 2010 C300 less than a year ago with only 25,000 miles on it. Ten months later, I am told that my car needs a new transmission and would cost about $10,000 to replace it. I only placed about 8,000 miles on the car and was told that my car was out of warranty. I adhered to all of the maintenance requirements and had my car serviced at all due dates. The car dealership told me that I should contact Mercedes Benz to ask for assistance because this was highly unusual. After calling Mercedes and pleading my case, I was told that the only thing they would do is offer me 10% off repairs or $1,000 towards the cost of a new Mercedes. I continued to plead and wrote letters to the top officials and never received any help or assistance. To make matters worst, I prepared myself to order the transmission and have it installed only to find out that the transmission is on back order. Mercedes Benz told me that it could take up to a year to have a transmission available. This is coming from the MB manufacturer that makes the cars and they dont have a transmission available. Now, my car sits in a garage unable to move while I still make the monthly payments. Buyers should be aware. This company does not provide customer assistance or service. I will never buy another MB.

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owners manual but it didnt work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didnt work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didnt notice that the battery needs to be changed in my last visit to the service center? Ive trusted this brand for more than 30 years and after this situation my confidence was affected.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

I called roadside assistance to help with a flat tire on Saturday. They responded in just under 1-1/2 hours and changed the tire. Dumped the flat one in the trunk on top of clothes and left trunk a mess. Second tire damaged but not flat. If flatbed needed, they now charge you if you are out of warranty - no more lifetime support. Parts had to get back to me if they could replace tires so went elsewhere.

I got a brand new Mercedez-Benz 2015 C300. The luxury style with the grill that opens and closes. I got the car December of 2014, making my time with the car a bit over a year. For that whole time, my car has spent more time in the service center than I have with it. It started off with an ants that it was shipped with the car. It took them 2 months to figure it out. The ants would cover me and my 1 year old (at the time) while I was driving. Then the grill would not open, it malfunctioned, and it took them another 2 weeks to fix because they had to order the parts. Then it was the electrical, my car would not open. I would be able to drive to one location and then when trying to open the car using the remote or the door, it would not open, so I would get locked out of my car in the rain with my 2-year-old daughter. They fixed it.Then the car would just stop. It would come to a complete stop and shut off and not turn back on, another fix they said. After that, the engine, apparently for a year, I have been driving around with faulty Pistons. For some reason after all the time my car has spent there, they did not realize that the pistons were faulty, so my car would make a loud whirring noise. At that point I contacted Mercedes-Benz USA for the 4th time and they said they would look into it. Within hours of getting my car back, it had the same problem. More loud whirling and do you know what those amazing lovely people at Mercedes-Benz USA would tell me? We can offer you one months worth of payments for all your troubles.Yet my car is constantly going to need repairs and they are unwilling to either replace the car, terminate the financial agreement or buy me out of the car which I was willing to pay for another one. I just do not feel safe having me or my daughter in the car with so many problems. They do not care about the fact the car is going to need constant repairs because its under warranty. I am angry and disgusted at the treatment I am receiving from this car company.

I would like to express my best regards to a very knowledgeable sales associate Mark **. I wanted to drop you a note and thank you for a wonderful, relaxing service you provided during my visit to Mercedes-Benz. I want you to know how much I appreciate your amazing attention to detail. Thanks to your company and the excellent service provided by you Mark and Carly.

Im one of the unfortunate people that purchased not one but two vehicles that fell into the terrible HVAC issue (2015-2018). I had a 2015 GLK and now have a 2018 GLE. Both have the known issue of the horrible vinegar, mildew smell that comes out of the AC every single time you turn it on. There was a class action lawsuit that required them to fix this issue, but they find loopholes and of course their technicians cannot explain why my car isnt covered, even though my VIN clearly shows that it should be covered. After Dec 2020 you were supposed to be able to go into a dealership and have the problem fixed.I took my car to the dealership in Pleasanton, CA, the service coordinator confirmed the smell immediately. After looking at the car she called to say the tech also identified immediately but then went on to say it wasnt covered... but couldnt explain why. After she had told me that they had in fact fixed several vehicles with the same issue a few months prior... my EXACT model and year.I contact Mercedes Benz USA. After reviewing my complaint they offered a goodwill credit of $300... towards a $613 repair. They said they considered customer loyal, the age of the car, service, etc. So Im not sure why I didnt fall under that umbrella... Ive had 2 MBs, I sent over all service records, my car only has 50k miles... and I worked for Mercedes in my 20s in the SERVICE department filing claims. I am the definition of customer loyalty. This is just a slap in the face. It took me over 20 years to finally buy my first Mercedes (I had wanted one since working at the dealership) and its an accomplishment, I should be proud of my vehicle. But Im embarrassed to have people ride in it. This is supposed to be a luxury vehicle and it smells rancid.I am so disappointed that they would rather lose a customer and their reputation over a few hundred dollars. They clearly do not stand by their product or their customer service relationships. I would completely understand if this was just MY car but it affected over 2 million cars and covered 3 years... I ended up with 2 of them and I cant even get one of them fixed. Needless to say Im done, its just the principle of bad business, I dont believe in it. I support those that support me. I feel cheated.

GL450 2011, white & tan leather: I purchased this car one year ago from North Olmsted in Ohio. It has many upgrades, like leather, woods, steering wheel, unlock handles, running boards, hitch, upgraded rims and tires, BUT no rear heat controls...etc. Lets start here: When It was delivered to my home, the engine was running really hard, sounding like a1980 diesel gone bad. I took it in and they said it was fine & was suppose to sound that way, & will be driving it back to me tomorrow. The next day another service manager was working & calked me saying I was having engine problems, & did I know that?... I said yes thats why its there. Subsequently the engine was completely replace due to the cylinder walls being scorched. Wow!! Good thing the other manager was off that day! Oh and I need to mention too, when the dealership delivered it the first day, they tried to pull a fast one on me! They took my rims and tires off, gave them to another customer, & didnt ask or tell me. I called them out on it, and their excuse was it will ride better for you, lol! They replaced them again but with old rims and somewhat new tires! Whatever.Now with the heat issue; It does have the two fans. However they will only blow when the front passenger has it set at 72 or lower Im told. Ok, then why arent they working but 10% of the time. It doesnt take a rocket scientist to operate this car. So they said the fans were disconnected by the previous owner.? What? Ok. So then they said again about the front passenger needing to have their temp set at 72 or lower for them to operate....Nope...Sorry, no they dont work properly. I have a severely disabled child whom cannot tell me if hes cold or hot or not, and the rear heat that barely blows under the seat hardly works, & gets blocked if anything falls on the floor. Kids drop things.Now Im trying out the mbrace security system. Its not compatible to my car due to the model & the electronic programming done by the dealer, I was told by the technical mbrace operated. She said take it in at no charge & dont take it home until they fix it. Most likely Ill be taking home not fixed, after how Ive been treated with issues thus far. If you dont buy new, then scat! Telling me to trade for a new one every time! Is there any after market equipment that I can add to this issue not being fixed by the dealer? I realize this will ruin my warranty, but this is a significant issue that needs fixed one way or another. Please give me any advice you may have.

In one year I’ve had to take my vehicle into the dealership twice, both times for the rear wheel being bent sideways. Mercedes technicians say the wheel (just the wheel) was hit to cause the damages, two times in one year the same wheel bends sideways??? Mercedes will not take any responsibility for either manufacturing defect, poor workmanship or incomplete work. I’m trying now to get Mercedes Benz to stop washing their hands and blaming the consumer(s) on a clearly manufacturing problem. If anyone has had the same issues with their vehicle, please let me know. This GLE43 AMG is a lemon!!!

I currently own a 2006 SL500 with 41k miles on it. The vehicle is very well taken care of and barely looks used. I took the vehicle to the dealership and the valve body needs to be replaced at $2000.00. The bad thing is the part is not even at the dealership - it has to be ordered from Germany. I called the dealership to see if they would be willing to cover the repair even though it is out of warranty and they say call MBUSA. I called MBUSA and I got the response that we need to call the dealership and speak to them. She then proceeded to tell me that I was not a loyal customer and that they may not cover the repair of the vehicle. I said what do you consider a loyal customer, someone who has bought 3 Mercedes Benzes and is a member of the Mercedes Club or is it someone that does not own a Mercedes? The point is Mercedes Benz is not loyal to their customers and treat them rudely when it comes to getting things done. I probably will not buy another Mercedes.

Have been having different issues with vibration on braking, worn front tires. Ive had my Mercedes S550 since 4/14 and I brought it into service 3 weeks ago to check the vibration and pulling to right. Service Tech. informs me its supposed to pull to right some and tire looked fine, dont need new tires. I just returned for my B service and Service calls to tell me I need 2 new front tires. Only $980 for 2 tires! I am furious. Needless to say I wont be replacing with Continental MOEs because of all the bad news out there about them and I wont be purchasing from Mercedes Benz! I do have photos for reference.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LIS and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

2014 GLK 350 with 7k miles, I bought certified last month. My 8-year daughter didnt closed door properly, I took car off parking lot and came to street then sudden beeps with picture indicating door is open. I tried to find a spot to stop and close the door, just missed being rear ended because of this. Customer service told that car will only alert you about this when moving 5-10 miles an hour and driver is responsible for making sure all doors are locked properly before shifting out of park. What a luxury, what to alert to driver if car is already on street with speed and what driver can do. The technology is built into car to alert driver but too late. It should alert before driver starts moving and to top of bad design if driver door is not closed properly and driver tries to close it properly with moving slowly, some pressure on brake the transmission shift to park. Why it is shifting to park to make car stall even if driver dont expect to completely stop and just closing door properly while moving in very slow motion. Also ECO mode engine does not stop more than 80% of time with no A/C running. They should change design of alerting drivers beforehand about loose doors or trunk, it is not 19s car. Probably if this is not taken care of, never Mercedes again for me and my friends.

2008 Mercedes Benz C230, had to replace front drive shaft. OK this one had 230000 km. but now on my other Mercedes 2013 C300 got only 104000 and same problem front drive shaft U-joint gone. Dont think there will be a third one. Just like President Bush said fool me once shame on you, fool me twice,you will never fool me again.

I have replaced 15 low profile tires and two rims on my 350E 08 Mercedes. I have had three blow outs so I was wondering if they had a recall on the setup. First 9 were Continental and the last 6 were Michelin. You cannot rotate the tires and I was not told this. There should be a recall on this tire and rim setup if there is not one. I would like to join the lawsuit!

We purchased a Mercedes Benz Gl 450 for a total of over $47,000 in July 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800.00. We spent all that money with an expectation of safety, reliability and the peace of mind promised by mercedes benzs multi point inspection, warranty up to 50,000 miles and the extra repair package that we purchased. Recently we noticed that when we first start driving the car has a noise on the right side, the noise is most noticeable when applying the brake and when releasing the brake. On December 2nd, we took the car to Mercedes Benz of Valencia and to say that the service department staff was UNWILLING TO HELP is a gross understatement. The service manager was derelict of his responsibility. First he said there was no loaner vehicle available therefore, no one could examine our car, when in fact I had called twice to confirm that a loan vehicle would be available to us when making the appointment. Then second he said nothing could be done to examine the noise in our car because the car had been in an accident, therefore warranty was not attached, but could not show me any of that in writing. Further, the accident was a minor one with only minor body damage which amounted to a $3,400 repair job and no engine damage was sustained. We stressed on multiple occasions that we needed to establish whether the noise was engine related or a result of accident related body damage. They eventually did agree to keep the car for examination, they called the following day on December 3rd and told us to come and get the car. Bill the service representative stated that they heard the noise when applying the brake and said there is nothing they can do because the brakes on the car are new and that they do not know what is causing the noise nor what could be wrong with the car. We are concerned and, worried about our safety, not to mention flabbergasted that the auto manufacturers employees are unwilling to diagnose the problem and are demonstrating a blatant disregard for brand integrity or customer safety. There was no report given to on what type of examination or assessment if any at all was performed on the car. There was no print out of areas examined and findings observed, it appears they kept or car overnight and called us in the morning to fetch it. Given that brakes are a very important part of vehicle operation we are shocked that the service department has displayed such a lackadaisical attitude towards a potential safety risk. We purchased the car which has up to 50,000 mile warranty or 7 years whichever occurs first and the additional repair package for peace of mind expecting to get the proper service that would address any issues and instead we were told by the vehicle manufacturer service department that there is nothing they can do and further they do not know what is causing the malfunction in a car manufactured by Mercedes and covered by a 50,000 mile warranty. There is something very wrong with that.

I leased brand new GLC300C 2017 on Dec 2016. While driving on the highway at 65m/h the vehicle slowed down on its own and lost throttle. Many warning messages started to pop-up on my command center screen (Check engine, collision prevention assist plus inoperative and peeps). I was not able to bring the speed back up no matter what I did. I pulled over to the side called the road assistance. I managed to make it to the dealership at 25m/h speed. After multiple visits to the dealer workshop they fixed loosing throttle problem. After few weeks I have the check engine light. I went back to the dealer more than once. They fixed the check engine light. Recently I have the (Collision prevention assist plus inoperative) message all the time. I confirmed with this message that the automatic stop to prevent collision doesnt work. Went to the dealership they said there is no fix to this problem. Did anyone has the same issue with your car similar to mine?

E500 2005 40k miles. Routine check up as MB suggested! Problem: oil/fluid leaked on garage floor with a big spot (a lot of fluid). 4/19/2016 drop off the car for MB dealer service. 4/22/2016 they sent me a report about the leaking oil/fluid. Reason: The fluid leak appears to be coming from the transmission pan/13 electrical connector. The repair would be similar to a transmission service. Open transmission pan, replace filter, gasket, electrical connector and torque and clean area of leak. $758 VIP discount = $658 + tax.I called and emailed MB customer service to help about this situation. I believe they stand behind their products. They called me back to let me know that it is out of warranty even the car is 40k and take a good care. They can not do anything. I found out she never talked to the service dealer to find the issues of the car. Bad customer service, irresponsible! She needs to understand the issues before she talked to me but Nope! This really bad customer service and bad products too. I hope MB get this message and talk to her about how to solve the problem!!! My car is still at Fletcher Jones of Fremont 5760 Cushing Parkway, Fremont Ca 94538.

My 2008 GL 450 CPO has been in the shop for more than 20 times in the last 2 years that I have owned it. The last time, it was in for 36 days waiting for a compressor for the suspension. MB USA said, Oh sorry, we cant do anything for you. I asked them to extend my warranty, but they said no. I just want to tell as many people as I can that MB doesnt stand behind their product. My advice is to buy from another auto maker.

Great mileage, historically long life. I bought the current SUV after having a previous 4 door and now using a MB Sprinter Van as a work vehicle. The van has 200K+ miles and starts every day. The fuel mileage is a steady 23-24 mpg unless I have a lead foot. Im expecting high mileage from my diesel SUV and hope to retain value over time due to the brand name and purchasing a CPO (Certified Preciously Owned) vehicle.

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

First I had to wait more than a year to get this vehicle. Paid over 155K for GL63 AMG. Its only a month since I took the delivery and half of the time it was at dealership due to some issue. I was shocked to see the cheap quality on this expensive toy. Side running boards are lose, front grill Mod is flimsy, rear fender plastic is falling apart. Looks like it was hanged by using some kind cheap double tape. I use to have S600L, was a beautiful and solid vehicle but I will say Im not impressed with my recent GL63.

This is absolutely the worst car I ever owned. Waited until I retired and treat myself to a Mercedes Benz. Never changed so many light bulbs in my 72 years. The electronic switch in the steering column went. The controls on the steering wheel all peeled off. The car is very shabbily made. Would not recommend any Mercedes Benz.

Diesel has a reputation for reliability and longevity. This is not the reality. I have owned every car brand from Buick to Porsche and have never been so disappointed as when I purchased a Mercedes. Dealerships were inept. Warranty was ineffective. Car lasted 125,000 km with extensive upkeep and then the repair bills nearly bankrupted us! Certainly NOT reliable. I would NOT recommend Mercedes to anyone. I would NOT purchase a Mercedes product again! Badly Done Mercedes Benz.

I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather. Although the service department acknowledges that this is an issue for the consumer and that this box could be placed somewhere else in the car, I am told that at the moment there are no solutions and that Mercedes is saying this is normal. I contacted Mercedes Benz USA customer service where I spoke with a women named Kiara/Chiara and she was no help at all. In fact I had to chase her to down and call numerous times about this issue. She informed me that there was nothing that could be done on Mercedes Benz end and that the service department would have to provide me with any necessary documentation that I would need to take action. I was completely brushed off by customer service at MBUSA. This is a car company who does not stand by the vehicles that they are selling/leasing and will do nothing of any sort to resolve defective vehicles. Mercedes is supposed to be a Luxury vehicle but this vehicle is far from a luxury vehicle. The service dept. has informed me that others have come in with the same issue as me and from researching online I can see others are starting to report the same issue. Do yourself a favor and avoid this company as they will do nothing to fix defects and just claim its normal. A humming noise coming from the center console is far from normal.

C300 with 90,000 Km. Would not start - catastrophic failure. Repair bill to $8000 with no end in sight. Weber Motors in Edmonton gouging and was MB Canada doing nothing. I am ready to walk away from this car. I finally threatened to sue and spoke to the manager and the bill is now about $5K. They tried to tell me it was reverse boosted when it has never been boosted at all. Really????? Totally unacceptable. To put in perspective, my previous car was an Infiniti which I kept to 260,000 KM and no problems with it. The one before that was a Volvo which I kept to 268,000 Km with no problems. I take very good care of my vehicles and I did same with the MB to no avail. When I get this car fixed, I am selling it as soon as I can. It will be a cold day in hell before I have another MB.

This is my 2nd ML320, Yr. 2000, 63,000 miles. The first was a 98--a LEMON. Last week a man was checking the oil, and the hood suddenly dropped. Luckily, I was standing there and stopped it from decapitating him or causing a brain injury. However, it did cause a serious blow to the head. The Mercedes dealer in Tucson, AZ said this was a known danger. The springs/shocks wear out. Repair would cost $200. Mercedes Benz is negligent in failing to warn owners of this known danger, and knowing the danger exists, in not installing a security rod (as I have in my 87 Honda Prelude) in case the springs/shocks fail. Someone could be killed or decapitated if this heavy hood dropped on them. The Tucson Mercedes dealer was unwilling to lower the repair price from $200, so I took it to the mechanic who has kept my 87 Honda running for 28 years. He replaced the springs/shocks in the hood for $25 each, total $50. At the same time, to prevent a fatal accident or head injury, if the rear tailgate springs/shocks should fail, he replaced them for $30 each, total $60. So brand new shocks for both the hood and tailgate cost a total of $110, rather than $200 for only the hood as quoted by MB.In addition to this life-threatening problem, the sunroof does not work, the locks dont work, the rear windows get gummy if theyre rolled down, the plastic cover over the inside light on the tailgate falls off whenever we open the door, the automatic seat adjustment doesnt work, the air conditioner compressor died, etc. We are terribly disappointed in this car and in Mercedes for not standing behind their product, but rather charging exorbitant prices for repair. This is the second lemon weve had from Mercedes. Both were purchased NEW from the Tucson Mercedes dealer.

On November 2011, my 2005 SLK350 stopped shifting out of first gear. I had car towed to EuroMotors, and they did diagnostic test for $105.00. They told me it would be $4,331.15 to fix. I called a local import repair shop and had it towed to them.The owner of the shop has had the car for 2 months, trying to get parts from Mercedes-Benz. Mercedes keeps saying the repair parts are back-ordered and that Mercedes dealerships get them first. I spoke to a Mercedes service manager in California, who informed me that this transmission valve body and intake manifolds are widespread problems with their cars. I then called MB of North America, and they denied there was a widespread problem and that there is no recall. They told me that the independent import repair owner can order these parts. The owner of the repair shop has called every dealership in the tri-state area and was being told he cant order the parts needed to repair my little red car that I have painstakingly paid for over the last 5 years.I had car towed again to MB Keenan Motors, and they said they have to do a diagnostic test. I told them I already did that and would have results sent to them. No, they said, cant accept tests from different dealership. I have been told that the transmission is a widespread problem, and yet, MB will not recall. I would like to research a class-action suit.

My car, the GL450 4matic, has had steering column replaced, a recall for other same year 2008 GL450, but for some reason the recall did not apply to my particular vehicle in that year... Electrical between the lift gate and passenger windows and moonroof have gone out and been repaired more than once. Air sacs & front suspension both failed and replaced. All of this by 60,000 miles.My husband’s 2009 sl63 AMG has also had air suspension issues including needing to replace hoses that the mechanic said Mercedes is famous for. The coolant keeps disappearing and seems to be mixing with the oil through the head gasket on a car with 40,000 miles. Not only is this the worst craftsmanship Ive experienced, the dealership and service departments could not be worse in their customer service or concern to fix any problems. I would love to join anyone in holding Mercedes responsible for these repairs.

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

I bought a Mercedes G 55 AMG in March 2013 for more than a Crore rupees and its been giving problems from day 1. This machine is a total failure, probably a bad production piece which they have given to me. I have had fuel pipes bursting, brake pedal plays, fuel tank issues, fuel system problem, starting problems and various other problems in their so called top of the line SUV and I have tried to complain to everybody from bottom to top but nobody is ready to help. All they are offering is a extended warranty which they offer to any customer who make s even a little bit of noise. I have had the worst experience of my life with Mercedes Benz India. After buying this car I have had this in their workshop for nearly 100 days already... I really dont know what to do and whom to approach for this problem. Any help would be appreciated..

As long-time, loyal customers of Mercedes, we leased a 2011 GLK350 which performed to our expectations until the third year. After 4 trips back to the dealer, Walters Mercedes in Riverside, CA, our sound system was completely replaced. After 5 trips back to that same dealer, we have never been able to resolve a squeaky and pulsing brake issue. Each time the dealership gave us a different reason for the problem but they never resolved it. We escalated our issue to Mercedes USA who told us there was nothing they would do because there is no recall. I even took the time to write to a senior level executive asking for someone to just talk with us and heard nothing.I have a bumper to bumper extended warranty on the car but the last time we were at the dealer they told us we would have to pay to put in new brakes. The car has 26,000 miles on it! It pains me to make that lease payment each month for such an inferior product. Would never, ever consider buying another Mercedes Benz. If anyone has had a similar issue and has an idea, I am open. Have considered legal avenues but only have 6 months left on the lease.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent. I RS now almost May 2020, been waiting to register my car since March. I’ve been paying for a rental for well over a month. Now with the Covid-19 epidemic DMV is closed. If Mercedes would have sent the documents in the first place I would be registered already. Then I was told I would have to pay over five hundred dollars for them to take back my lease car.. because I refuse to lease or purchase another Mercedes. My dream has been shattered and I’m extremely disappointed with Mercedes. When I ask to speak to a manager it never happened and the customer complaints department just stood quiet as I explained My problems and disappointment.

First failure at about 30k miles, humming noise... Dealer changed hub and bearing under warranty. Just over a year later and a catastrophic failure of exactly same bearing, caught just on time as I was ready to drive to California. It would have been possibly a fatal accident. Mercedes Benz refused warranty work since the car was out of factory warranty. The bill was over $3000. Fortunately, I had purchased an extended warranty from a NON-Mercedes source. However, I strongly feel that Mercedes should have covered the repair. Many attempts with Customer Care center... They will not respond in writing (email) and now they do not return phone calls...

I love my MERCEDES GLK. I was recently hit head on by a driver that crossed a double yellow line and totaled my car. The car saved my life, and I’ve purchased another just like it! Love the all wheel drive - it handles great on the ice and snow, and overall very smooth ride. Comfy, classy and durable! Highly recommend.

I have 1998 CLK 230 Kompressor which I have been enjoying without any problems whatsoever. In one of my routine maintenance schedule, the service mechanic required the car manual for reference which I gave him. A couple of days when I required it, I was told he lost it along side other documents. Of course, there was nothing I could do about it. Recently, the battery ran down, thereby locking the trunk without access to the battery in the trunk for jump-starting. I was able to start it much later. However, due to the run-down battery, I could not play my radio/cassette/CD due to code requirements (I didnt know it was coded). I have not played music for over 2 months and this is choking me up. What options have I got? Any answer or opinion?

Had an E class and was concerned to drive it because no matter the size of the hole in the street we got a flat. Road side assistance was below par... Mercedes told us we should try the C class with bigger tires. The car is 7 months old and had two flats already. The last one was up state NY and when we call Roadside not only did it take a few hours to respond since the car did not have a doughnut they towed us to Albany, which was an hour away. The dealership was closed so we had to wait for the next day and we had to sleep in a hotel. There went my vacation. The dealership was great... MB Roadside operators suck...

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

I previously own a Mercedes Benz cla 250 and the engine burned. They towed my car to Mercedes Benz service. They said it was burned due to water outside the engine and developed hydro lock that causes fire. I told them I never drive into the deep water. I drove sometime when it rain or to go to a car wash. In short, if the engine of a Mercedes have a little water then the engine hydrolock will not function that causes fire. BEWARE. Don’t buy Mercedes Benz. Maybe you will be the next victim! I switched to another car company and I was so happy this time.

I leased a 2019 GLA 250 from Mercedes- When I was negotiating the price I was told it was a demo. I said fine to that. I negotiated the price on Thursday October 24th, 2019, for a Friday October 25th, 2019 delivery. I was told the car had 1718 miles on it which was the deciding factor to me for agreeing to say yes and no further details were given to me. I relied on those representations to say yes. The next day October 25th, 2019 at 4pm I arrived at the dealer to take said delivery. The car was parked outside and was prepped. I noticed a few dings on the car. When I walked into the show room, I met the reps and told them my findings on said car. I was told that “this was a loaner and that there was bound to be imperfections”. This was not expressed to me prior. I then sat in the car an noticed the scuff on the dash and the mileage being 4424 as opposed to the mileage being 1718. I was shocked and speechless at that point and expressed my displeasure and the reps were equally shocked at the mileage difference. I hesitated on signing but was rest assured that all will be handled. I expressed to Mercedes of Brooklyn that I would like to have the brake pads changed and the minor scuff removed. I was told that they will look into this. Today is Monday October 28th, 2019 and I am told that they will not remedy the situation at all. Very unhappy!

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

2014 E350. Having problems with the ECO system! Its been in the Benz shop 3 time and still not working. I will try 1 more time before putting a complaint in with BBB!! NOT HAPPY AT ALL!!!! May go back to LEXUS!!

I dont have any problems like other owners of Mercedes-Benz described here but I am a little bit confused now and scared after reading these horrible reviews if it would be really possible to have problems like brakes complete failure on the highway or sudden fire or any other catastrophic failures resulting in expensive repairs. I do maintain my car myself and so far I dont have any problems - my original tires lasted to 50,000 mi, front rotors and pads replaced for the ceramic at 50,000 miles, I change the oil every 10,000 miles, oil filter after 5,000 miles (it is nicely accessible from the top of the engine - not like other US cars). I have only one issue with rattling sound at the slow speed in the rear on passenger side - it may be a shock absorbent. I have some skills (I used to be a car mechanic on East German cars like Trabant :-) so I can small repairs perform by myself. With something big I wouldnt go to dealership, I would rather find experienced private mechanic in smaller shop. I suspect that after visiting the dealership you may have more problems. Try to change the oils and filters by yourself, rotate your tires and save hundreds of dollars. I love my car and I hope that I will not have the problems like other people described here.

Mercedes Benz 2002 model - My car had no power and went in for a service (R29,000) 111,000 km. I got it back, went to Pretoria and on my way home, it happened again but this time even worse. There were no power. I got home and went to somebody else to help me. There they found that my car had dropped a valve on the no. 1 cylinder!! I had to buy another engine. Now I want to know how could that be possible because my car had all its services in time. Please help me.

5 months into my 2011 MB E350 BlueTech lease the front left tire blown on a highway. The tires are run-flat Bridgestone Turanza EL400-02 MO Extended 245/45R17 95H. I stopped the car and saw the rim made a cut in a sidewall. Not repairable, I had it replaced. 45 days later, another front tire was again blown on a highway the same way. I put on a spare and ordered replacement. 2 days later, the third tire blows the same exact way. All incidents were on the roads. I travel for 10 years and never had any issues with my previous cars. I complained to local dealer and was told it was caused by my way of driving. Ridiculous! The tire repairman told me these run-flats are not flexible and have a very thin sidewall so it gets punctured by the rim. I feel MB should compensate me for what I paid replacing their tires.

Purchased a Mercedes-Benz SLK 250 hardtop convertible. After the second leak the local dealer replace my hardtop and installed a fake pano roof that looks like a cheap aftermarket accessory that devalues my car. I purchased a hardtop and that is what I wanted and expected when I returned to the dealership. Now trying to get the situation resolved after escalating to MBUSA. This has turned into an ordeal. To complicate matters, their correction has resulted in a series of additional damages and attempts to profit more from their mistake. I contacted the NC Attorney General Office because I refused to reason with unreasonable people.

Mbrace is an embarrassment for Mercedes. Don’t subscribe to this useless service sold by high pressure sales team. Once you subscribe to this service, you already succumbed to few months of charges even if you want to cancel it before the trial period. They will even disconnect your call in the middle of cancellation to defer cancellation for fee more months. The high pressure tactics used by sales team will try to scare you to any extent. Please avoid this bogus service.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

I have a 2007 Mercedes Benz S550 with 25k miles, and had to spend $6000 for a Remanufactured Transmission at Mercedes Benz of Scottsdale, Arizona. I called Mercedes Benz Corporation and a case manager by the name of Valerie told me that because I dont have any warranty from Mercedes Benz, I am on my own and kick rocks, they dont have to pay for the transmission. What type of company sells a product and when the product fails, they dont want any part of it. Please I need an attorney to help me deal with this issue. You tell me a vehicle that costs $100k to make needs a new transmission after 25k miles driven. Are you kidding me? Mercedes Benz has a lot of people in my situation. Can the Us Attorney General does her job? Can you please investigate Mercedes Benz and find out why they cost American Citizens so much money after buying their fake beauty cars....

I purchased my Mercedes SLK 350 new in 2005. The car currently has 49,000 miles on it. Within the last month while driving, my transmission has gone into neutral causing the car to lose forward motion and not allowing me to regain drive. This occurred on the freeway at 65mph, in traffic on a major boulevard and most recently on a one lane, steep downhill grade in Malibu Canyon. Each time I had to coast off the highway, turn off the motor and wait. Then I would restart the car and it would become drivable again. After the last incident, I took it to Silver Star Mercedes in Thousand Oaks where I have my SLK350 serviced and where I purchased it new in 2005 as a retirement gift to myself. After performing tests, they said it was a defective speed sensor and would cost $2,500 to replace. Even though the car only had 49,000 miles on it, they wouldnt repair it under warranty as the 5 year (50,000 mile) factory warranty had expired. Before authorizing the repair, I researched NHTSA to find out if there had been other reports of the same problem. While there are some reports of this on my model, there have been numerous problems with other Mercedes models speed sensors that have been repaired for Mercedes owners as a safety issue. Some of those repairs were directed by the NHTSA.Considering that the issue seems to be safety related and my Mercedes only had 49,000, well-maintained miles on it, I asked my service rep if he would mind contacting Mercedes about this issue and see if they would repair it or at the least, share in the cost of the sensor repair. Two days later, the dealer contacted me and said Mercedes wasnt interested. I am surprised and disappointed in Mercedes for their seeming lack of interest and Silver Star for not offering a cost adjustment in the absence of Mercedes not reaching out. It is my understanding that Mercedes has become more proactive in safety related issues and gives their dealers more flexibility in situations similar to mine. I have a genuine concern for my familys safety and the safety of other Mercedes owners and their families.

I have a 2006 ML350 that has 100,000 miles and is worth about $13,000. The check engine turned on so I took it to the agency and the estimate to fix it is over $9,500. In the dealership they told me to call Mercedes USA and after a long talk and wait from them they offer a 10% discount on the repair. A car that has always been serviced correctly and that is supposed to last 300,000 miles definitely does not. Mercedes knew that those parts were defective and changed them on future models but they will not be fixing what they sold that is defective. I would definitely be thinking again about buying a new Mercedes in the future.DONT BUY MERCEDES.

2010 Mercedes gL 350 engine went into limp mode in 5/2012 with 37200 just 5 months after the 30000 mile servicing. They attempted to repair it in their shop while I drove their loaner but failed. The car would not even start after they were done. Mercedes customer retention negotiated a buyback but on the day of the transaction they changed the terms. I am still paying for a car today that doesnt run.

2008 MB e350 sedan with gas, fuel pump failed and the replacement for a California high efficiency emissions car has a metal tank that is not repairable. The pump is built in and cannot be replaced w/o replacement of the entire tank costing $2800 for parts only. There is a warranty for all gas e350 due to leakage of gas but the metal tank is excluded and I have no recourse to repair or replace except thru m/b, no aftermarket parts or anything. Has anyone have success with this unique problem in repair or replacement?

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesnt check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.

I have a 2004 E320. It has what appears to be a cracked left side fuel sender. Or so it seems!? This is a common problem on E class models - as Im more than sure you know. Campaign 2008-020001 covers this exact problem on 211 models 2003-2006, which my car is. However, when my VIN was run at the dealer, it is supposedly not covered!? The service manager tells me it’s ridiculous, that it’s again more than obvious it’s the same problem or defect. Yet not covered. He suggested I call Mercedes and after an “investigation”, I was told nothing would be covered!? An investigation that included or predominately was decided over, the fact that I have stopped regularly servicing my car at the dealer! My car looks and runs like new other than this problem. In fact I researched it and found the recall because I wanted it perfect as to trade in or sell and replace it! So Mercedes wont cover a problem that has 1,000s of complaints pending with the NHTSA. I cannot fill my gas tank because if I do, the backseat (driver’s side) fills with fumes and my children complain. I pulled the backseat in the service area parking lot, and we opened the hatch and saw the gas sitting in the sender (see attached pic). It was like we were looking at the pictures attached to the campaign!!! Yet not covered!?I have owned 3 Mercedes Benz in my lifetime. I can honestly say that I firmly believe they are the best constructed, most reliable, and sharpest looking cars on the road. I have spent years telling everyone I know, anyone that would listen, that once you own a Mercedes Benz, you cant own any other car. And I routinely argue with my BMW loving best friend (a luxury car dealer) over which is the better vehicle. My car has reached 125k. Its time for a new Mercedes. If any part of you believes I will ever buy another Mercedes when the company will not in good faith fix my vehicle that is so obviously having a problem that is manufacturing defect, then you are out of your mind!Im no idiot. I realize if you have even bothered to read this far into the letter, the company could probably care less about one consumer. But you will have lost a truly faithful customer who wouldve never bought another brand. And whom will exhaust my fingers and wear out my iPad on every blog, website, complaint site, NHTSA hotline, and anywhere else I can to be sure that I will deter as many people as I can from ever buying a Mercedes because a multibillion dollar company didnt stand by their product, and fix a maybe $1,500 problem. If you took the time to read this and take the time to compare my symptoms and pics to that of the campaign (and Im sure millions of complaints), then anyone with any power and want to do the right thing will help me and keep me on team Mercedes!

Vehicle engine failed after this brand new vehicle had only 23 miles on it. Stunningly poor quality for a Mercedes. I’ve owned other MB vehicles without issue. But it feels as if quality control, from delivery of vehicle to end product, has massively deteriorated. My advice, buy another brand.

I recently purchased a SLK280 and have now found that it has a serious and well known engine fault. This was from EMS warning light and fault codes 1200 & 1208 which is for faulty balance shaft. I now understand that this is a well known fault of worn teeth due to material. I am now faced with a 5000 repair bill to repair this. The car is 2007 and has only done 22,000 miles! I have been told that Mercedes are not prepared to offer any contribution to this cost. This is my first Mercedes and one of the reasons I chose it was the perceived Mercedes quality and reliability. I am really disappointed to find a Mercedes engine falling apart after only 22,000 miles.

Thanks to diminishing quality and outrageous dealer charges, depreciation on these cars is huge. If you avoid the hand grenades like air suspension, brake issues (2003-2006), exploding early 350 motors, and are prepared to never go near a dealer, you get an outstanding low mileage used car. I have a 1999 E320, purchased in 2009 with 45K miles, well under $10k. I now have 82k on it, and apart from a little A/C work, it has been trouble free and a pleasure to drive. Yes, oil changes are expensive at about $100, but are only required every 12k miles. I also have a 2007 CLK350 Cabrio, purchased last year with only 24k miles for under $20K. I have put about 10K miles on it so far, and it is as reliable and pleasant as the E320.

My C300 Mercedes Benz with approximately 52,000 miles started to have an electrical problem about June 1, 2016. While driving at night, the headlights just went out: completely dark. I was very concerned about my safety, pedestrians and other drivers on the roads & highways. This problem occurred repeatedly over several nights and I decided not to drive at nights for next weeks. I took the car in to Mercedes-Benz of Miami (AutoNation) in Miami Gardens, FL. The diagnosis was that the wires to both headlamp units was corroded and would steadily deteriorate to where the headlights would become totally inoperable. This is outrageous that Mercedes Benz has used inferior quality electrical material that would corrode in a car with only 50,000 +/- miles. Of course, the repairs are not covered because the warranty expired at 4 years or 50,000 miles and the extended warranty expired 4 years ago. The cars sunroof also leaked and flooded inside my car on two (2) separate occasions. I paid the Dealerships to fix these leaks but the last repair was not done properly so now I have water and leaks every time it rains which is now nearly every other day during the summers here in South Florida. This leaves a damp, musty, moldy smell inside my car. Im unable to open the sunroof to dry out inside properly because the little PLASTIC lever broke as Id attempted to open the sunroof some months ago. Everything about Mercedes Benz quality has steadily declined to using inferior, cheap quality and plastic materials. That is why there is so many increase of RECALLS on all makes and models of Mercedes Benz cars and SUVs. Poor INNOVATION, PERFORMANCE & SERVICE: MBs Motto!! Customer Service Manager, Atlanta, Corporate Mercedes Benz USA offered a $260 - discount towards repairs to me, a twenty-eight(28) years loyal repeat Customer who has owned several Mercedes Benz cars since 1988! What an insult!!

Ive had my 2011 e550 (bought brand new) at the dealer service four times in the last 3 months for squeaking breaks. He informed me that it was due to my driving style and that no other e550s have had this problem and Id just have to live with it. Then in the next breath he told me that the brake assembly was too big for the car (manufacturing problem). They had it in the shop, put something on the breaks and then we went for a test drive later that day while he was in town. No squeak. Amazing, but not at all surprising. Later that day and seven miles of driving the whining started; then the shrill squeaking was right back. I love this car but Im going to have to get rid of it because they will not work with me at all. Im very disappointed by the quality and by the service after the fact. They made an offer to put new brake pads and rotors on it, again. Three sets of brakes within 15,000 miles - no thanks.

I got a new C200 around 2010 and been driving for 6 years now. This model is good till the use of 130,000 Km. After that start having minor fault but very critical for safety. The car stopped at junctions or traffic lights whenever it went into idle mode. After checking with some local service they advise to change Air Mass sensor and it was almost fixed!! So far I am very satisfied with this brand.

Rotor/breaks were changed after the car failed to stop on the highway. The car (Mercedes 2015 C300 4matic) has 2k miles. The vehicle didnt display any warning messages or lights indicating something was wrong with the car. This is the second time car has been returned to dealer. How I got here? When car was returned the first time, February 2015, the car had about 700 miles. My complain: It doesnt feel right driving the car. The worse is when I drive down in the parking garage in a deep decline as I am turning right I hear the cracking/squeaking noise. Dealer repaired exhaust; it was not mounted correctly from the factory. Also, I was told the car is new and rotor needs to be used - give the car some time.After I picked up the car, by the end of February 2015, I called and informed the service department that exhaust was not the problem. Car has the same issues. I called and followed up with the service department in several occasions, texted and even e-mailed a video of the problem to show in real time that the cracking squeaking noise has not been fixed and I as explained back then, it is getting worse. It felt driving in the wrong shift. Dealer said they will get back to me, but never did despite the fact I called several time. Car was not used March-April 2015 due to personal reasons. Early June 2015, brakes failed as I am driving on the highway @50 miles/hour. I live and drive in the city, usually about 10-30 miles/hour (rush hours).After the rotor/brake repair, I asked if this issue had to do with my prior complaints. I was told that there is nothing in the file to suggest that the cracking/squeaking noise was not fixed the first time car was returned, nor shows any calls or correspondence with the service department. I was told that I didnt complain about the brakes. I am not a mechanic, nor I pretend to be, I said to dealer. When I complained about the car, I expected the dealer to identify the problem. I even took a video as I was driving so they can see and listen to cracking squeaking sound of the car.Although dealer has replaced brake and rotor, I have not heard a word about the cracking squeaking sound. Also sometimes when I reverse the car it dials somehow SOS call center. Yes, a new 2015 C300, 2k miles, several issues including major safety concerns ones. Anyone is experiencing this issues? I am a woman, and the reason I have only purchased new cars is so I dont have to worry about things I dont understand. Instead, I feel trapped and scared. I have contacted MB-USA. Looking forward to hearing from them.

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

I have a Mercedes-Benz sprinter van that has been in the dealer for over six weeks now. Mercedes-Benz has done nothing to help out in the situation. No loaner car even though I asked for one. I just sit here and wait for my sprinter van to be fixed and still nothing is being done. I am paying insurance and massive car payments for a car that I cannot even use.

We purchased a Mercedes E350 in 2012. We already replaced 3 tires. Each one costs us $350. We owned more than 20 different cars in our family for all these years and none had this problem. After some web search, we found out the Low Profile Tire which are used on Mercedes E350, will not survive a deep pothole or a curb touch. That is why they have so-called Tire and Wheel insurance. When we purchased the car (new), the sales person did ask us (casually) whether we want to purchase this insurance. He did not bother to explain the significance of the problem. Now they said since we turned it down, they cannot do anything about it. Also there is no way that one can replace the Low Profile Tires with the Regular Tires. We are stuck with this problem. NJ is known to have many potholes on the streets.

I decided to pay the car off, 2 months later. I call the dealer and I ask if I can pay at the dealer finance office. I was told yes. I drove 17 miles one way and when I got I was told Sorry we dont get the payoff checks. You should mail the check. Mailed the check with signature. They signed on 8/30 but by September 3, I called and ask why they did not deposit the check. We will, when we get the check. 10 times I told the guy, You signed for the 4 days ago. Finally I ask to talk with his supervisor and I got put on hold. They ended up posting the check 9/3, the title and the overpayment was supposed to be relist on 5-7 days. I called 9/13, and got the same 5-7 days. I called today same answer 5-7 days. The representative today was more helpful than previous 2. Will see if this time works.

I have a MB 200C Avantgarde Limited Edition 2009. Vehicle has just reached 45000 Kms & diff has become very noisy. The dealership has offered a factory rebuilt unit if I contribute $1500.00. The muffler also has something loose inside. I thought I was buying German excellence for $75,000.00. Never had a new vehicle with major problem at such low mileage. Will probably buy Korean quality at 1/3rd price & keep the change!

My car is a 2013 Mercedes smart car. It is without saying absolutely wonderful on gas in town and on the highway. It has sunroof, electric windows, back windshield wiper, and heated seats. I wanted a car that was small but safe. I watched several crash videos and consumer reports before purchasing and paying cash. I get excited every time I drive it. It has an awesome amount pick up. It can also be drove manually and gets great gas mileage. However, I would include a simpler manual for how to diagnose all the electrical untangle figures that pop up on the dash and a meter or tool to reset. It has no place jack or spare tire too. But I am incredibly pleased with my purchase.

E320 Brake failure - Driving on US1, rush hour, normal speed, suddenly the whole dashboard turned red and says brake defective, stop vehicle. Dont have time to react. Crashed into 2 other cars after few seconds. Horrible experience. Dont know what to do from here. Anyone any suggestions?

Mercedes-Benz totally ignores the customer complaint. Will even go as far as lie to you and literally hang up the phone on you! I bought a slk280 used with only 14,000 miles on it within a year and a half. I noticed that the clear coat was starting to come on. I contacted the dealership where I bought it. They told me that it was probably acid rain so I contacted Mercedes and they said that they had no problems with their paint. I believe them. 2 years later my problems way worse and then I find out that other people with the red and silver paints are having problems with the clear coat peeling! If youre having the same problem please contact me through Facebook. I would like to help, by way of getting people together who have the same problem to start a class action lawsuit. Apparently Mercedes will pick and choose who they are willing to help and usually its those who can afford an attorney!

The Car is reliance on computers too much and the price of taking your car back to where you bought it is too Costly. The cars are made from the cheapest parts they can make in China and want top dollar for the sale of the car. And the servicing of the car is too high you better off buying a car from Japan.

Dec. 2014 I purchased a new 2015 Mercedes 4matic C class. 2 months later I noticed the engine sounded loud and popping sound near the wheel area when turning. Took it in to dealer who said the engine sound was normal and couldnt hear any noise in the wheel area. 4 months following I took it back for the same thing but to a different dealership who heard the noise. 3 weeks later my new car has had engine mounts replaced because they thought that was the problem and is now having suspension shafts replaced cause they think that may be the problem. Thank God its under warranty, but I have lost confidence in Mercedes. My car is still at the dealer. I will not buy another Mercedes.

I am so incredibly happy that I have chosen to purchase a Mercedes. I was on the fence a long time about it. My overall experience was pleasant. Im so thankful to have a car that I can trust to get me from point A to B. Its so reliable. I love all of its features. It has leather heated seats, great sound system, fancy sunroof for stargazing without being exposed to mosquitoes. I also trust the safety features it has. The rear wheel drive is the only thing I dont like about it, it is very difficult to drive on snowy conditions with rear wheel drive. If you are expecting to get up a snowy, icy hill, you better get a running start and hope its good enough.

Resolved to my satisfaction.

We purchased a new GLS 550 SUV in 2017 to replace our 2004 Toyota Sequoia with over 200,000 miles. The Mercedes has been a disappointment from day 1. Terrible handling in rain and snow. The ride is stiff and uncomfortable. Expect to pay over $2,000 for tires every 20,000 miles. Simple oil change and service will set you back several hundred. We could never get the radio/nav to consistently work in spite of numerous trips to dealership. The best part is we leased this vehicle in 2017 and the lease expires soon. We are under our mileage since we continue to use the old Toyota Sequoia as it is more comfortable. We actually plan on paying the remaining 2 months on the lease and returning vehicle early since it only takes up space in the garage. Our next purchase will be another Toyota.