300 E Cab 2012 - When I ask command blue tooth to call name from my phone book list it only gives me the option to call only one of 3 phone numbers 1-2 or 3, intermittent problem but recurring on more than 4 different times. Also drivers seat belt does not completely retract. Also strap gets caught in door.

January 30, 2014 I leased a 2014 C300 from Mercedes Benz of West Bloomfield in Michigan. Upon arrival while picking up my new lease I was advised that my car has been hit and damaged and I would not be able to pick the car up. I waited almost 2 weeks because the paint was being shipped from another country. After that I picked up my car and had no problems with it until June of that year. My first attempt of turning on my AC for the summer was a failure. The AC was not working on my brand new Benz. I took it in for service 5 times for the same issue and every time they assured me that the problem was solved only for it to happen again. Yesterday July 27, 2014 I was driving on the highway going 70 mph, 2 miles before my exit I decide to get off the highway, and thank God I did or else I wouldnt be writing this right now. As soon as I got off the highway my car went from 50 to zero in a matter of seconds.Thankfully I got off when I did or I would have died on that highway or I could have killed someone. Still in a panic I called my dealership and explained what had happened, they told me to contact roadside assistance and have the car towed there and that a loaner car was waiting for me. And so I made the call, I waited for them for an hour. My car could not turn on and it was 95 degrees outside. Finally when the gentleman arrived he loaded my car and we started driving. He then informed me that my car was going to the Novi location which was 30 mins away from where I was now. I explained that my car is to be towed to West Bloomfield, the driver stated that he could lose his job if he did not drive to Novi. I called roadside assistance and they spoke to the driver and told him to turn the truck around and take me to West Bloomfield, he did not listen.We finally made it to Novi, Im beyond furious at this point. The representative at the desk said, I dont have a loaner car for you, and the earliest we could look at your car would be next week. After an argument between myself, the tow guy and Novi dealership I got back into the truck and drove 1 hour in the opposite direction back to Bloomfield Hills. Upon arrival my loaner car was ready. I was then on my way. I then called corporate and advised them of what had happened. I also told them that I no longer feel safe in my car and I either want my lease terminated or to be put in a new car. Today they called me saying it was a computer problem (the whole computer burned out) and once they change the computer my car will be running fine again. I refuse to drive that car, Im waiting on a call from corporate. In conclusion, Mercedes Benz sucks!!!

I have big trouble with my car (GLK 350) and the branch of Mercedes in Saudi Arabia did not care about my case. I have 12 problems with my car since when I made payment as brand new car. I need help please.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

I would not drive or buy a new Mercedes ever again. There isnt enough time in the day to be in and out of the Mercedes repair shop. We just bought another Lexus and at this time selling our disappointing Gl350. After our 6 Mercedes the GL350 was the worst new suv ever. I have been in and out of the dealership 3 times this month, from oil leaks to the air suspension breaking and not being fixed properly. Mercedes would have to pay me to drive these cars. We just bought a Lexus RX last year, and LX to replace the GL. I figured out how good the Lexus was when I was in my Toyota Tundra towing 8000 lbs with 190k on the odometer, I beat it up all day long and it keeps taking any abuse I give it.This past summer at my farm it was 102 outside. I would leave the Tundra running because I don’t care. 40 min later I come back to a cool Tundra after doing some work on the farm. Getting in the cool Tundra with a duel axel trailer loaded to a max, I hit the road again. The Toyota/Lexus do everything the Mercedes cant! They keep me on the road. Toyota is Lexus and if the RX and LX are half as good as the tundra I will be satisfied and go back again.On the front end you may think you have a great car, but once you are out of the warranty Mercedes has you where they want you. The 80k I spent on my Gl is not a waste if I can help 10 people a year to not make the mistake I made. The Mercedes is a good car if you have more money than common sense and you have time to break down and spend your afternoon in the repair shop. Email me and Ill show you a stack of tow and breakdown paperwork on a car that should have never been able to be put on the road.

Is MB serious with the ongoing Takata Airbag recall? I’ve been waiting patiently for over one year for replacement parts. They say... “The defect in your driver frontal airbag inflator on both driver and passenger frontal airbag inflation may cause the airbag to EXPLODE during airbag deployment and could result in metal fragments striking the front occupants, POSSIBLY CAUSE SERIOUS INJURY OR DEATH”. Just received a letter saying parts won’t be in until Sept 2018!!! How is this acceptable. I’m driving a death trap!!! Any suggestion on how I can address this or should I just retain an attorney?

I bought a new MB E350 2014. The car has spent more time in the workshop than with us. List of issues: Noise in the front of car, noise while turning the car. The biggest issue with the car has been getting flat tires on passenger side three times in 4-6 months time. The tire get bubbles and then get flat eventually. This car is only 7000 miles in 18 months. Dealership keep telling us that it hit a pit or bump and other reasons to get flat tire. This is my 4th car and I never had any issue in any cars where tires get flat every two months. I am very very frustrated with this car and would never ever in my life ever ever buy or recommend anyone buying Mercedes Benz.

My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. Weve had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, well look for the last year that MD made a diesel and buy one of those.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

At the age of 57 on January 3, 2013, I had my 1st heart attack and decided life was too short and I shouldnt wait to buy my dream car any longer! So purely out of fear I went out and purchased my 1st Mercedes ML350 2010 @ Mercedes-Benz of Greenway, Houston, TX on January 28, 2013. Ever since I was a young boy my dream of success was to own a Mercedes Benz. I believed in the brand, quality and safety! I should have done my homework and searched the internet for any negative comments on Mercedes-Benz. If I would have known then what I know today after reading thousands of complaints, recalls and lawsuits, I WILL HAVE NOT PURCHASED a Mercedes-Benz EVER!!!Why I say this??? Because after 1 week of having this vehicle its been a sequence of malfunctions and headaches! Its been HELL and in the service department over 11 times 6 of them for the same thing!!! After so many trips to the dealer, have them check it, have the computers check it, have MB expert Techs check it, after so many conversations with so many managers, in the service dpt. at Alex-Rodriguez Mercedes-Benz in League City, TX and a case a manager Jennifer in customer service @ Mercedes Benz North America, NOTHING has been found by their computers. In other words Mercedes Benz mechanics, techs call them whatever you wish are only computer error codes readers and parts changers! They have no idea of the problems unless their PRECIOUS computer tells them whats wrong with the vehicles! I am exhausted, ready for another heart attack!Its not only all the inconveniences and stress this has caused my family, myself and my work, its also and the most important part of this problem, OUR SAFETY!!! Warning light comes on: a) Front Passenger Airbag Disabled, See Operators Manual; b) Front Passenger Airbag Enabled, See Operators Manual; c) ESP warning light also comes on (ESP stands for Electronic Stability Program)!!! The manual instructs you to take it to nearest dealer A.S.A.P. Mercedes-Benz does not want to honor their factory guarantee 4 years, 40,000 miles! According to Jennifer (case manager) at Mercedes-Benz North America Im not under factory guarantee, this vehicle today has 30,221 miles! I also have the Certified Pre-Owned warranty, this is meaningless to them! I have asked time and time again to exchange this vehicle that we are very scared to drive! God forbid theres an accident and the passenger in my vehicle get seriously hurt or worst, there is no money in the world to recompense a loss of a loved one!!!Ive asked all of them managers to write me a letter and guarantee me that the airbags will deploy in case of an accident and they all declined! I tried to speak with Mercedes Benz of Greenway (this is where I purchased this LEMON) and to add insult to misery, they wanted to make even more money off from me! They are a total joke! My salesman Rik is a total disappointment! After trying to speak to him on several occasions, he asked me to go through their legal department (company policy) all because I asked him if I should be looking for an attorney (thought for a moment there he was my friend). Nice going, MB of Greenway, make the sale and later bully people with your legal department! Now Im left with no other choice as to hire an attorney and sue them, they sold me a LEMON and they know it, theyre just making time for the guarantee to run out of time! Let me tell you people, Mercedes-Benz has sacrificed their quality for quantity, their integrity for money, their customer service for bullies!

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed **, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. **, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress.We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and theyll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate.Jena listened attentively to my grievances, and was sympathetic to my situation. She said shell get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. Im extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. Im even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

I purchased my 2008 Mercedes Benz S450. I bought it 17 months ago and have had it in the shop 12 times. Yep. It’s true. The S450 nearly identical to the S550 but it’s a Canada-only edition. It has all the same features as an S550 but a slightly smaller engine therefore less gas consumption (not that I could care less). Within the 1st month, I had it back to the dealership for a $6,000 replacement of the GPS. With only 50,000 km on it (approx. 31,068 miles). It went downhill from there. Somewhere in there I lost my key and the replacement took six weeks and cost $406.13. Currently the catalytic converter is shot on the right hand side (there are 2) and that lovely quote has come in at $2,481 to replace. Cant wait until the other side goes. Sure people stare at this car as I drive by, beautiful lady with long blonde hair driving a high-end vehicle but it sure hasnt been worth it. Im making car payments about $1,000 a month and not only are the regular oil changes brutal ($500 on average) but there are a number of things wrong with the car that were wrong since the day I bought it that the mechanic cant troubleshoot because it doesnt seem to make that noise when he drives it. This includes the Distronic arbitrarily shutting off even on the highway on sunny days with no inclines on the roadway and no traffic with the car being washed just earlier that morning so nothing in the way of road grime. Go figure. The seat never worked properly since day one but since I didnt think the seats performed with the auto-inflation when you turned a corner, I never raised it up with the dealership. Then it cost me $500 after arguing back and forth because they said I broke it. By the way, the reason I never knew the seats were supposed to have this feature is because not only did it not work when I test-drove the vehicle and then bought it but the salesman was having surgery the day I bought the vehicle, and no one explained to me the various features. Ive been reading the very thick and complicated manual trying to see what features my car does have and thats how I found out. Again, when I went back to say it wasnt working since day one the dealership thought I was trying to scam them. Out of frustration I paid the $500 (half the cost) to get the seat fixed but believe me, I will take a polygraph test and prove the seat never worked since day one. I could never re-sell this car with a broken seat so I bucked up and had it fixed. I also take meticulous car of this vehicle and dont like things not working on it. Im exhausted but I still owe $40,000 on the car loan and Im locked in to this nightmare. Would I buy another one? No, of course not. I have owned two Chryslers before this, and NEVER had to pay this kind of maintenance and the one Chrysler 300C is a 2005, has over 400,000 km on it and Im lucky if Ive had to pay $3,000 in total for things that have need replacing. So, looking at the stack of receipts and work orders from the last 18 months, Ive got another three and a half years of payments to go on this thing and then Im free. Come on Mercedes. Stop creating new vehicles and advertising them on TV when you have a mountain of issues from the past to have to resolve. If I ran my company this way, Id be bankrupt and in jail.

I been going through it with Mercedes Benz USA since 2017. I purchased a 2011 S400 in 2016 that one day just wouldn’t start out the blue. I sent it to the Mercedes dealer for repairs. For 2 months they told me they couldn’t figure out the problem. They said every test came back good but they think it might be the hybrid battery. I then was told it may be covered by a state warranty or by Mercedes. I started pricing the battery and it was roughly $5000. I was just preparing myself to pay. I continue to call and they continue to not have an answer for me but they kept me in a loaner for 2 months. Then one day out the blue my service rep called me and said it wasn’t covered under warranty. He told me that it was going to cost $11,000 for the repair. After getting off the phone with him to make the decision if I want to pay or not, I called back to see what that price covered and was told it’s for the battery. A day later I received an email with the statement of charges. That’s when I saw they need to replace something else. They need to replace the Power Electronic Module. I found this weird and called my service rep who was now out of town. So this when things really got fishy to me. I then did a google search about the part and found that it had a Service Campaign Announcement that came out in 2012. I then call Mercedes to see if my car was on that list to be replaced. I was told no I wasn’t on the list but later I called and was told just I was on the list. That when I asked why it’s not covered. I was then told it was covered because the warranty had expired. I told them that the Service Campaign for repair said it was indefinite. They said they had to call the manufacture. Days later I called corporate about the issue and was told they could give me a discount on a car. That they would not honor their Service Campaign announcement. I contacted the office of Consumers. They contacted Mercedes and was then told that they already replaced. We then sent the car fax report over that should it hasn’t been replaced. Mercedes at this point sent a letter back refusing to comment anymore. So they put out expenses pre broken cars and expect to to fix them when they break. They lie and steal from their customers. I have fought overseas just to be ripped off. This is not the American way!

I am having the same issue with Mercedes Benz Walnut Creek, CA. My check engine light came on within a few days of purchasing the car. The salesman Jimmy ** says that the previous owner told him that when you put gas in the light went off and sent me on my way. I came in twice more with the same complaint only to be sent away again. A short time later the cel stayed on. Eventually I had to get my car registered and have the car smogged. The smog place so the cel on and would do no more work. He suggested that I take the car back to MBWC where I purchased the car. I had an extended warranty that canceled but was told it could still be used. I was given a loaner car for a month but when MB could not get paid with the extended warranty they took the loaner back with no charge. I thought this strange. I called the general manager to discuss with him. After he spoke with his people he told me what his people said but did not have an ear for anything I had to say. My car has been at the MBWC dealership since April and after calling AGAIN general manager called to tell me they had not realized my car was still there and that after a couple of days they would start charging me storage. The last attorney I spoke to told me I didnt have a case because the amount of money I would get would not be enough to cover his attorney fees. He is greedy. I am still making payments on my car. Also result of the cel being on the problem with the transmission was missed. I now need another transmission which I got an estimate of $2200+ and the cam shaft issue $7000+. I really need help. There is a lot more but so much to type. Is there anyone willing to help steer me in the right direction?

Bought a year old pre owned. In the 2 years of ownership I have only had 1 repair needed. And I drive more than 12k per year. Former car was a couple of 750LIS and they were in repair shop at least once a month for various small and pricey repairs. All were under warranty but I knew to offload them before warranty ran out. Build quality of the S550 is exceptional and without compromise. It is extremely comfortable and quite brisk. Would highly recommend it to anyone.

My daughter bought a Mercedes Benz four years ago and I co-signed on it. I have never made a payment on it and she has paid every month. Last winter when they were having some financial problems, she was late with a payment. From that point on every month that she is one minute late with her payment, although still in the 15 day grace period, we get harassment calls. They start at 8:00 in the morning and again at dinner time. This month, she made a payment on the 7th and they are still calling every day, twice a day to both of us and it is the 28th. What the hell is the matter with you people? Financial Services lost a payment in May and it took them four months to find it. In the meantime, they are calling every day for that May payment that they already had. I have never seen such Mafia techniques in any company in all my 69 years not to mention a poorly run financial department that cannot keep track of the payments that are made and lose some of them and then start harassing customers for their own mistakes. I would never buy a Mercedes Benz product just based on your financial services harassment tactics. There is no reason for this kind of treatment. I intend to contact every consumer complaint organization I can find and send them a copy of this letter online, offline, by mail, and any other way possible.

The Mercedes Benz E350 has been a complete disappointment. Ive owned other cars by BMW, Acura, Ford and all surpass this supposed luxury car. The 2016 E350 voice command system is horrible, which is a problem since Mercedes designed this as the primary interface to all the driver functions. Completely useless. The GPS is also completely useless. If you can get it to correctly accept a voice entered address it will send you to the wrong place with the longest route possible. I am completely at a loss as how MB would include such inept systems in one of their vehicles. Detracts from any positives the vehicle might have.

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

After purchasing brand new 2016 c300, I had two major problems to my car. After a year, on highway speeds after applying breaks the car started shaking really bad. I took the car to my local dealer from where I bought the car. They said the brake pads need to be replaced. Second time, fuel smell started coming inside the vehicle while driving or when it’s parked in my garage. This time, the fuel pipe was leaking. Both the repairs were done properly by my dealer and I was charged $0 since the vehicle is still under warranty. I also got loaner car for the time my car was at the dealer. Very happy with the service provided by dealer and Mercedes!!

The Mercedes GLC300 is durable, safe and excellent price. The resale value is excellent. Availability of colors and other options are available and the maintenance cost every 10,000 miles is within my budget.

I recently purchased a 2016 GLC300 and am appalled by the Navigation System. The GPS gives a one mile prompt when giving turn instructions. I was in the left lane of a 4 lane highway and heard the prompt prepare to turn right... no distance stated... no arrow on GPS screen to show mileage before turn. The prompt is ONE MILE from the turn. I was almost in an accident trying to get from the left lane to the right exit. If anyone uses a GPS on your cell phone you know there is an arrow with mileage stated for your next turn. The GPS on the Mercedes does not have this so you have no idea when your next turn is coming. Then the next prompt is 1/4 mile from the turn. Way TOO little notice for safe driving.Its embarrassing to be driving an expensive car with your cell phone in the cup holder utilizing another navigation system because the Mercedes is SO INADEQUATE. If Mercedes wants to market to younger drivers, they have to catch up with technology. Oh... and another thing... my home address isnt in the GPS system. I was told the system is only updated every year to year and a half. Again... a cell phone Navi system is updated to the minute. Get with the 21st century, Mercedes!

2010 Mercedes gL 350 engine went into limp mode in 5/2012 with 37200 just 5 months after the 30000 mile servicing. They attempted to repair it in their shop while I drove their loaner but failed. The car would not even start after they were done. Mercedes customer retention negotiated a buyback but on the day of the transaction they changed the terms. I am still paying for a car today that doesnt run.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

I have spent more than $60k for this car 2 years ago. I have 59k miles on the car. Last 3 months, I have engine light coming on on the dashboard. Took 3 times to local Lakeland dealer. Explained 1st time that it was just the software update requirement and paid $150. 2nd time was advised that there is lack of Blutec fluid which was wrong because there was no sign on the dashboard for that. 3rd was another reason, Problem with the oxygen sensor. The estimate to change the sensor is $950.At 3rd time I found the oil leak in my garage so the tech checked out and mentioned that the oil leak is from engine and it is 13 to 14 hours job to fix because top half of the engine needs to be removed. Total cost is $2600 for this job. Total $3500 expense after paying 60k for the luxury car. I have several other cars like Chevy Venture and Lexus 470 and more than $100000 car and took to the dealer for just oil change or tire change. Ive been working with the HQ in NJ to get it covered under warranty because it is just 9000 over the limit of 50k warranty manufacturer provide. Is this a red signal to buy a luxury car and take to the dealer more often because it has more electronics?? Or is it just Mecedes c350???

This is the seventh Mercedes that I owned. Am now 92 years old. The passenger right front door handle broke. The vehicle is a 2010 C300 4 door sedan with 21,000 miles on the odometer. I had it repaired at Mercedes Star Motors in Benicia, California. They said I have to purchase a whole door panel which I paid $750.00 to repair a broken door handle. I wrote to your complaint dept. approx. a month ago, but NO REPLY!

In November of 2018 I purchased a 2016 Mercedes Sprinter 3500 from Mercedes Music City in Nashville, Tenn. It had 20,000 miles and several months left on the 3 year bumper to bumper warranty. I live in Gainesville, Ga so flew there and drove it home. After driving it for 700 miles the check engine light came on and took it to RBM Mercedes of Roswell, GA. They found a few particles of something that was never identified residue in the fuel tank. I also found out the prior owner had check engine light issues also. RBM and Mercedes corporate determined it must be something I put in there and it contaminated the whole fuel system and now it needed $15,000 worth of repairs (whole fuel system needed replacement). I had driven it 700 miles and put 2 tanks of fuel in it. They refused to fix it. I did a lot of research on the internet.They charged me over $1,000 for cleaning out the tank and fuel lines and I left. I took it to an independent Diesel mechanic who tested the injector pump and said it wasnt putting out enough pressure. He replace it and the lift pump in the tank. Cost for repair was $2700. Pump was a warranty item. There was nothing in the old pump. It was just defective. Dealer and Mercedes misdiagnosed the problem and will not pay the repair. They insist they were right. The woman I spoke to at Mercedes was arrogant and didnt give a crap what I had to say or what I could prove. If you’re thinking of buying a Mercedes- dont. Buy a different Vehicle. This will be my last Mercedes.

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

We have owned our Mercedes C230 since we bought it new in 2007. The Mercedes has outlasted our BMW 325i and our Toyota Tundra. The car still drives like new. Of course we have had regular maintenance performed regularly, just like we did on the previous mentioned vehicles. As of today, everything on the Mercedes is working properly. Unfortunately we can not say the same about the BMW or Toyota. Don’t get me wrong, the BMW and Toyota still had strong engines, it was the many little thing that went wrong. I would strongly recommend the Mercedes. We have purchased an E class Mercedes and are confident it will be as great as our still C230.

I bought the car when it had half a tank of fuel in it but when you fill it up is stinks of gasoline. If you go online searching for this problem there are a lot of complaints regarding this situation but Mercedes chooses to ignore it! No recalls! Just expensive fixes! This is the 2nd piece of crap Mercedes I’ve had the misfortune to own.

I was having some warranty work on my SL63 AMG at Five Star in Florence SC. The spoiler on my car needed replacing. While removing the spoiler, by someone with NO prior experience, he ripped through the fiberglass and destroyed my trunk. Five Star called me and explain the situation. They offered me 2 solutions,1 replace with new lid or 2 patch and paint. Considering the caliber of car we are talking about I chose the new lid. Once Five Star realized that Mercedes-Benz would not pay for their mistake they refused to replace it and returned to me a patched trunk lid.

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didnt want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

My Mercedes S430 2005, has been repeatedly stalling. Had my mechanic put tester on it and showed crank shaft position sensor. Bought the first sensor from NAPA which was a different color from the original. Dont know if that makes a difference. Car continue to do the same thing. Bought second sensor from AutoZone same color but displayed same issue. Im in the process of taking it to dealership. Very unhappy and dont have money to blow.

My 2006 Mercedes Benz ML350 was diagnosed with a balance shaft problem at another shop. I brought it back to Mercedes Benz of Baton Rouge to check and make sure the diagnosis was correct. The service manager Dan notified me that I did have the problem and that it would cost approximately $6,000.00.I had been talking to MB USA about some type of assistance. MB USA notified MB of BR and promised to pay 50% of the bill. I only had $2,000.00 which I told Dan. I went and borrowed $1,000.00 to repair my truck. MB of BR kept my vehicle about three weeks. I was called by Dan on Wednesday, August 10, to tell me that my vehicle was fixed and ready for pickup. I arrived at the dealership at approximately 5:45 p.m. I paid for the vehicle and drove it to Prairieville, LA, approximately 30 minutes away from the dealership. I went shopping at Walmart. I cranked my vehicle at 7:05 p.m. I heard a loud noise and the car cut off. I restarted and I had plenty of codes on the screen. I immediately called MB of BR at 7:09 p.m. and left a voice message about my vehicle. I returned the vehicle to MB of BR the next day. I was notified yesterday, August 16, 2010, that several sensors had gone out and it had nothing to do with the repair work that they completed on my balance shaft. I was quoted $1,700.00 to fix this problem. I only drove the car for 30 minutes, approximately 20 miles, and my car broke down. I was never notified about any other issues with the engine; however, I was made aware about some routine maintenance such as new tires, brake pads, and a shock. I have tried to talk to the owner, Joe, the service manager, Dan and Bryan, who is over at the repair area. I also talked to Gwen and Margie. Bryan told me that I told Dan to only fix the balance shaft problem. Dan and I disclaimed that statement. I never told anyone at MB of BR to only work on the balance shaft problem. I never knew anything about other problems and was not given that information. When I left MB of BR, my vehicle was clear of any errors. Bryan claims that he even drove my vehicle approximately 70 miles and he did not get any codes; however, within 20 miles of me driving it, it broke down. They disconnected the electrical system and removed the motor, and MB of BR is telling me that the new problem did not stem from them working on the vehicle for three weeks.

I am having a dispute with my dealers service. I had my r350 towed on a flat bed by a contracted towing service provided by Mercedes-Benz roadside assistance due to a flat tire that had recently been plugged. Luckily, the car was been driven in town at a slow speed and not at highway speeds with my children in the car!Extensive damage was caused to the under carriage and to the BlueTEC line because of this tow. I havent been with my vehicle or even an offer of a loaner vehicle, since Aug 31, 2011. Neither the dealer nor the towing company are taking any responsibility for the damage. I have finally directed the dealer to just repair the bare minimum so the vehicle may be driven.This experience has tainted my trust in Mercedes-Benz. I have every intention of disposing of both my wifes r350 BlueTEC as well as my E63 AMG. These two vehicles are my 5th and 6th purchases of Mercedes-Benz products. You can rest assured that they will be my last. If your are interested in salvaging a once loyal customer, I would be happy to discuss the details further.

Diesel has a reputation for reliability and longevity. This is not the reality. I have owned every car brand from Buick to Porsche and have never been so disappointed as when I purchased a Mercedes. Dealerships were inept. Warranty was ineffective. Car lasted 125,000 km with extensive upkeep and then the repair bills nearly bankrupted us! Certainly NOT reliable. I would NOT recommend Mercedes to anyone. I would NOT purchase a Mercedes product again! Badly Done Mercedes Benz.

This is Horrible. I think we all need to write to the Better Business Bureau. I change 4 batteries and twice the alternator. The amount of money that this cost me is just crazy. The battery still drain for no apparent reason. In order to use this garbage car, I need to open the front and unplug the battery everywhere I go. DO NOT PURCHASE MERCEDES BENZ. Buy a Lexus - I highly recommend that.

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

I leased a brand new vehicle GLA250 that has a random ghost acceleration that cannot be fixed. The front differential had to be completely replaced at 4,700 miles on it. Then the tires went bald at 5,000. Then the gym service manager Mark ** says the cars drivetrain can’t handle potholes and these types of problems are common with Mercedes Benz. Their insurance recommendation also refuses to cover this car. It’s been a nightmare as I also ran over the neighbors child as the car suddenly accelerated. Was told to leave the car running for 2 minutes before driving which obviously made no difference. The only excuse is they cannot replicate so they cannot help.Their insurance company says it makes no difference whether they can replicate the issue and should pull the unsafe vehicle from use. But instead they sent this email notifying me that they won’t help or resolve or even respond to the safety concerns “no guarantee that assistance will be provided.” Mercedes-Benz USA, LLC (MBUSA) is currently reviewing your request concerning the 2016 GLA250W4 bearing vehicle identification number **. We want to set a clear expectation that there is no guarantee that assistance will be provided. Our review process typically takes 4 to 6 weeks; during that time we will be evaluating a review of all repair orders, the number of down days related to those repairs, the overall repair history and your individual state’s statutes.

The best or nothing isn’t that your motto? That is precisely the reason why I bought a Mercedes.A couple of months later I was looking forward to taking the car on our annual Penn State football trip. Everything went well on the way up but on the way home while I was traveling at 60 mph, I heard a loud bang. At first I was all over the road and there was a moment when I didnt think I was going to regain control of the car but I did, and pulled off to the side of the road. Not a good ending to the family trip. Thinking it was a flat, I was preparing to change a tire and then noticed that the tire was fine. Four and a half hours from home in the middle of nowhere and I had no idea was had just happened. After an hour or so, the car was towed to a Lexus dealer in Louistown, PA.Since the owner of the Lexus also owned an MB dealership, I assumed they would be able to fix it. I finally got a rental car and was home about 7:30pm on Sunday night. The people at the dealership called me at 8:15 in the morning and were very nice and sympathetic. They indicated that a spring broke and that it broke the axle boot. How is it that a spring breaks on a car with 42k miles?Unfortunately, they were unable to fix the car but set me up with a contact person at Mercedes Benz of State College and even called there to let them know my car was coming. It took about a day to get the car to MB of State College and that is when my experience changed for the worst.I found out that my third party warranty doesnt cover springs but covers everything else that was broken, but because it was a cause and effect they will not cover anything. By the way I was still two days without my car and more than 300 miles away from my car. I have owned a lot of cars and not one of them ever had a spring break. I was curious to know if this was perhaps a recall or something so I called MB of North America. On Tuesday at 4pm, I spoke with a great guy who took my info down and said I should hear back from someone in 24 hrs. The next morning, I called MB dealership of State College at around 10am and spoke with Brian who told me that MB of North America was paying for everything and they will pay to replace the other spring as well because that is the right thing to do. I was very happy and proud once again that I purchased the car. I thought; wow a company that stands by its product.On Friday, I called Brian to make sure that the car was going to be ready. He asked me if I have spoken with a Lindsay ** (Case Manager) from MB of North America. I had not, and asked why. Two hours before I was leaving for a 4-hour drive to pick up my car that I thought was repaired and the expenses were paid for, he indicated that Lindsay was confused and that they should not have said that they were going to pay for it. At the end of the day, the individuals at MB dealership of State College took it upon themselves to determine that if the car was certified before I purchased it they would get MB of North America to pay for the repairs. I was under the impression that my complaint got MB of North America to pick up the tab but I was wrong. Lindsay realized their mistake and what was going on and quickly offered me a credit of $400 to any MB dealer and that it will not expire. She sent me an email which said to contact her 1 week before to make an appointment. That was nice but Im still out $1,000 for the car repairs as well as a couple of hundred for rental cars. All of this due to a spring breaking on a Mercedes Benz with only 42,000 miles.

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

I purchased a Mercedes-Benz GLA 45 about 6 months ago, it has only done 2600km, the reason being the AMG has the most uncomfortable seats I have ever driven in. The rear of the seat is only 290mm wide, after drive any longer than about 30 minutes my right side of my body is in pain from the bolster pressing on my hip and leg. I have tried adjusting the seats several times to no avail. All MB Gold Coast could suggest was to buy another MB with more comfortable seats in it. Or come in so they could check the seat adjustment. After going online I find a lot of people complaining about this problem. Even 2 car reviewers commented on how bad the seats were. I do not understand why this problem has not been addressed. My only choice is to sell the car, which is a shame because everything else on the car seems fine so far.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment Ive ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice? Also, on the phone with Mercedes customer service I was blackmailed by Juan (phone number: **) not to write my honest review about this situation or they would take away even the partial credit they just gave me that only partially covers my second charge for the same service I already paid for when I signed up for the lease! It was so unprofessional and disgusting to be blackmailed to stay away from writing this honest review that made me even more compelled to do so because I want to warn all future unsuspected new customers of how they will be treated as well. I will not be buying my future vehicles from them and so is my family. I only want to give my business to places that truly appreciate their customers and with lots of great competitors out there it will be easy to do. You dont want to be tricked, lied to, especially as a first time customer into something that will screw you later and they wont even care about it. Everyone should know before becoming a customer of theirs that they treat their customers in the worst possible manner without any care and with great amount of unprofessionalism by blackmailing them to speak the truth. Did not expect this coming from this car maker of this magnitude but be warned and stay away.

Ive never had a worse telemarketing experience in my *life*. I received a letter from Mercedes mbrace saying my complimentary trial period for mbrace secure service would convert to a billed service (as Id expected) and I could call them to cancel that, so I did. After some of the usual Q&A, I told the guy to cancel it. He told me how great it is. I told him to cancel it. He told me how great it is again. After this went on a few more times I started saying just cancel it while he was still selling. He said I needed to hear why it was so great (not his words). This went on a few more times and I switched to say I want to speak to your manager. We went around with this a few more times while he continued to sell and I continued request his manager. Finally I told him one more time to cancel it and hung up.Then I called the number again, talked to a different agent, told him I wanted to talk to his supervisor regarding the other, rude agent. After a while a supervisor came on the line, sounded nice, but then told me I cant cancel the account until within 30 days before the trial period lapsed. The letter I received said nothing about this, and after a bit the guy said he could do it today (apparently a favor) -- but only after he tried to sell me some more! Of course he didnt phrase the sales pitch that way, he called it a reading a disclaimer. I tried a few more times to instruct him to cancel the service without effect, so hung up again. I don’t think I’m under any obligation to hear a sales pitch after I’ve given clear instructions – many times! This is not what we expected when we bought a Mercedes.

I bought a new car (supposed to be), a Mercedes C180 in October 2009. After one year, the right shock absorber has been changed. I told the maintenance service provider in Alexandria, Abis that they have to change the 2 shock absorbers (as I am a mechanical and marine engineer and I have some knowledge of mechanical issues). Anyway, they changed just the right one.4 months later, the left shock absorber was damaged (and its normal). So we have to change the left shock absorber. But really, they changed the 2 front shock absorbers finally. Then 3 months later, the car didnt start up in the morning. The service said it was the injection pump. Ok, Im still in the guarantee limit. The car still didnt reach 30,000 km. They said that it is my fault as the fuel was not clean and there was water in it. Ok, I paid around 3000 Egyptian pounds. 3 days later in the morning, the car didnt start up. So the service came, and they said it is the fuel pump again. Is that logical?! The guarantee of fuel pumps is 6 months, so I have to buy it again.The car is now 40,000 km in almost 2 years and a half. Do I have to change 3 shock absorbers and 2 fuel pumps in two years and half?! Dear sir, I bought a Mercedes Benz car, not a logo of Mercedes..Thank you.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there arent any open recalls. I have never seen such a thing! **

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

C300 with 90,000 Km. Would not start - catastrophic failure. Repair bill to $8000 with no end in sight. Weber Motors in Edmonton gouging and was MB Canada doing nothing. I am ready to walk away from this car. I finally threatened to sue and spoke to the manager and the bill is now about $5K. They tried to tell me it was reverse boosted when it has never been boosted at all. Really????? Totally unacceptable. To put in perspective, my previous car was an Infiniti which I kept to 260,000 KM and no problems with it. The one before that was a Volvo which I kept to 268,000 Km with no problems. I take very good care of my vehicles and I did same with the MB to no avail. When I get this car fixed, I am selling it as soon as I can. It will be a cold day in hell before I have another MB.

Day one I proceeded to get the car I’ve always wanted, C300. I purchased a package to take care of the car in case anything happens. I found out 1. The package did not include all I was told, and 2 - I was paying for a feature my car never had. The GPS (send to Benz) was removed and three service places could not figure out what happened to it. “It’s somewhere in cyberspace” is what I was told. I then tried to renew my registration in another state; I needed the title and power of attorney, and Mercedes sent a copy.. the DMV needed to original paperwork. Twice copies were sent. I RS now almost May 2020, been waiting to register my car since March. I’ve been paying for a rental for well over a month. Now with the Covid-19 epidemic DMV is closed. If Mercedes would have sent the documents in the first place I would be registered already. Then I was told I would have to pay over five hundred dollars for them to take back my lease car.. because I refuse to lease or purchase another Mercedes. My dream has been shattered and I’m extremely disappointed with Mercedes. When I ask to speak to a manager it never happened and the customer complaints department just stood quiet as I explained My problems and disappointment.

2 years ago we purchased a 2011 Mercedes Sprinter van and have spent close to $14K on repairs. We use it for our travels for my sons motocross racing throughout the US. We have had nothing but problems and have had multiple breakdowns where we have gone into Limp Mode mostly due to the diesel particle filter. After reviewing some of the broken parts with a certified Mercedes mechanic it was known that Mercedes builds their engines with plastic parts banking on the fact that they fail within so many miles. Good example: who puts plastic parts for the throttle body on the valves? My wife just recently traveled with our 12 yo son 1100 miles to Oregon just after replacing the DEF pump and heating element system which cost me over $3k and was told we were good to go. Again she broke down. Your Mercedes a Roadside Assistance reassured me that they would take care of my wife to tow it to a local dealership but then wanted to charge us... Thank god for AAA. So where do I go from here? Does Mercedes have a solution to let me and my family feel safe?

A recall on my CLK500, 2006 for a bonding issue sliding roof. About a year ago, while driving east bound on Highway 90 in Chicago IL, My sliding roof bonding gave way. As I was driving the sun/moon roof flew off. Thankfully no other cars were following closely and no one got hurt. After I got home, I ordered the part and got the car fixed. Just about now, I received a message from the dealer on a open recall for the same issue. Since I had already got the vehicle fixed I was hoping I would be reimbursed for the cost of parts and labor. As per the dealership this is an issue that needs to be addressed by Mercedes support center, while The Mercedes support center suggested the opposite. Been going in circles. I have had nothing but issues with this car and would never suggest to waste your money with Mercedes. A very unhappy and unsatisfied customer.

The seat covering pealed (2009 C350) after 3.5 years for a garaged car. Since it has 52,000 miles, MB would not warrant replacement. It was a factory defect not a usage issue. I bought a luxury car and the interior doesnt hold up. Very disappointed in my first and last MB.

I live in Pennsylvania and have a 400 ft driveway that go up to my house. My Mercedes handles so well going up my driveway that I do not worry about getting home. People ask me why I take my Mercedes out in the snow and not my 4x4 pickup truck. I tell them I trust my Mercedes more than the pickup truck.

I bought a 2001 Mercedes-Benz CLK 430 from them and not even 40 days later, the car is acting up. I took it back to them and they offered to pay but now they are saying no. I am completely frustrated with them and now they wont even take my calls. Please help.

Please note that while this review pertains to a 2008 C300, I have spoken to owners of two newer model C300s, and the consensus among us is that reliability is far less than expected, and repairs are more frequent and more costly than we anticipated. Since owning this car, I have replaced several very expensive components, including a drive shaft and steering lock. During a single year, my repairs totaled $3,000. During the following year, repairs were $2,000. These are just two examples of a lengthy list of costly non-maintenance repairs.When I questioned the dealership about this track record, the salesman said, When customers ask me this, I tell them that its to be expected with a high-quality vehicle. TRANSLATION: You arent the only one whos had this experience. For me, the C300 is a low quality vehicle with a fancy emblem on the hood. I will never consider this brand again. If you decide to buy Mercedes, review buyer experiences before you do. You may save yourself a lot of heartache - and a lot of money.

Low profile, flatless tires on the S550 4Matic - My car is leased through my company. I have the car about 17 months. I still have another year and a half on my lease. During this time I have had to have a total of 11 tires replaced and now my car is in for a flat tire once again. The leasing company actually reimbursed me once month lease payment because my car was in the shop for almost 8 weeks. I have had it with this car!!! Im a CEO and need a car that is reliable. I asked to get out of the lease and they stated some preposterous number to pay to get out of it. Im wondering if others with this type of tire are experiencing the same frustration as I am. Im actually afraid to drive my car anywhere for fear I may go into a pothole. I also do not feel safe in it for fear that I may have a blowout. Any suggestions?? My next step is to get an attorney to get me out of this. Until the flatless tires are perfected, Im going to look into an SUV that has substantial tires on it.

I keep my vehicles maintained on schedule. My 2009 C300 has just turned 80k miles. Upon using my car to go get lunch, it ran fine. Upon leaving lunch, the door lock and panel lights worked but the car would not start. At all. Had a local garage check battery first. Not the battery. Car then had to be towed 63 miles away to Mercedes dealer for servicing. They also charged $149 to diagnose the problem and a $20 shop fee (I learned this is for towels, lubricants and misc items. Mind you, this is a Mercedes dealership). $1500 later I will be able to pick up the car. In researching this problem, before having car towed to MB dealer, I see many other people on various sites with a c300 and with the same issue.I also can not get a straight answer about the recall for a past rear lighting problem. They say the lighting recall from 2014 is closed, that work will not/can not be completed. I was not aware of the lighting recall as I was in the process of relocation in 2014 and did not receive any communication. Very disappointed in Mercedes customer service and reliability. As a woman, thankfully I was not in the middle of nowhere when my Mercedes decided not to start due to a defective part.

Bought a 2013 Mercedes E350 for my wife as a surprise. She is out of the country at the moment, car has been parked and waiting for her. I start it once a week so the motor runs. Get in last week, command center is peeling. Take it to the dealer they try to say there is a fluid on it and it is from an air freshener. Great, but the car does not have an air freshener, nor has it been washed except for when Mercedes-Benz Tampa did the tint. I took it back and has been parked. Only thing I can think of is when they did the window tint something got there, but my personal opinion is that it is just falling apart. Especially after I read reviews about you cant wear lotion because the soft touch trim peels, etc. Ask how much to fix it, $5,700 dollars. What a crock.Call Mercedes-Benz USA, they act like they are interested and then do not even call back. After tracking them down (granted the caseworker had a baby and ended up going on maternity leave), they basically just say the dealer is not going to do anything about it and we support them. Thanks for nothing and making me waste a week.

My car currently has ~40k miles. When I was at 37k, my check engine light came on. I took my car in and was told that it has a problem with the transmission and it would be about $4500 to fix. The check engine light continued to come on and the next verdict was a problem with the engine. Another $1500. I have been driving a MBZ since 1986 and am a very loyal customer. That said, I doubt I will ever again buy a MBZ. I am trying to get MBZ USA to do something about it but cannot connect with customer service. I was told that the transmission problem is common on the 2006 E350 and that MBZ knows about this problem. If so, they need to address it. I should not need over $5000 worth of work on a $60k car with less than 40,000 miles.

I purchased a 2003 ML 350 New. This is my 2nd new ML purchase. the first one was a 98. LOVE them both... but my drivers seat heater has an issue. It burns your skin when you turn it on. It started at about 52K miles. Just out of warranty. I have read many reviews from others about this. There should be a recall or repair from Mercedes. This must be an issue with many 350 MLs. Any suggestions to have Mercedes take responsibility?

Two cars, MB SL-500 and MB S-500, both with low mileage but just out of warranty time-wise. SL-500: New wiring harness before I bought it at 25K; new motor mounts at 29K; new shift linkage at 28K; convertible top died mid-cycle at 39K, it took four months to repair; Ball Joints at 41K. For the S-500: Power steering unit at 60K; new fuel pump at 61K; new A/C at 61K; new auto door lock system at 65K; new ignition at 65K. Every part cost $800 plus and $150/hour in labor. Average repair cost is $2,500/month. Maintenance is also done every month. I drove one car with fingers crossed while the other was in the shop. Both cars are gone! Never ever again.

Mercedes C300 - Having a multitude of problems, some are safety related. Does someone have to die in an unfortunate accident before something is done? It seems that the company is very aware of the problems, and one would believe that a car of such a prestigious reputation, wouldve addressed this issue promptly.

The keys to my 2013 Fortwo Smart (**) car has fallen apart. The plastic key covers to open and lock the car has fallen off, and now I cannot lock my car whatsoever, and the key does not lock with pushing down of the three plastic cover buttons on the keypads to properly operate the vehicle. They are very poorly produced and made for this vehicle. The dealers cost to purchase a new key is $310 per key. There is no other place to get another key made for this type of vehicle. The consumer who purchases such a vehicle should not experience their operating car keys to fall apart from normal usage.

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

You reviewed in the last week Quality Poor to Fair Appeal, Poor to Fair Service, Poor to Fair. I was very displeased with my last two services. Last time, they left three bolts out of the pan causing a rattle and a bolt out of the center brace at the top center rear of the engine. This is a brace that you would remove to change the air filters. On the service done today, the service rep Barry told my wife she needed $8,000 worth of repairs and she had him call me. I asked Barry what needed to be repaired. He said, For starters, you havent had your transmission serviced in 40000 miles. I said, Are you sure? He said according to his records and the service department records, it had not been serviced. Well Barry, I have a bill here that said I had the transmission serviced the last time I was there. He told me I had a serious oil leak at the oil cooler. In the last 10000 miles, the oil did not drop as much as a fraction of a quart. I normally wash my own car, check my oil and keep the area under the hood spotlessly clean. If I had all the oil leaks that he told me I had, I would notice. I will now take my car to one of the best transmission specialist I know and see if they really serviced my transmission last time. I have another Mercedes Benz that I have had for 27 years that was purchased at Snyders when they had the dealership and then I paid for the transmission to be serviced four times over the years and twice at Carlton in Greenville, SC. The transmission failed and I found out that that transmission had never been serviced once even though I have service records to prove that I had. I thought I had finally found an honest MB dealer in Mercedes of South Charlotte but I am pretty sure there is no such thing as an honest MB dealer. It is impossible to send your wife to have a car serviced and expect a fair deal. Its not an issue of money as I can certainly afford what I want. I am just tired of being ripped off. I met the owner and his son and I was really impressed that I had found a dealer I could trust but I can tell you now, run, run as fast as you can away from an MB dealer. They thrive off of wealthy people that have more money than brains. My phone number is ** and my name is Carson **. Call me if you want to know how I really feel.

When my vehicle hit 50k miles, everything in my car went inoperable. The vehicle starts but thats it, cannot take out of park. I contacted Mercedes and was told I would have to tow my vehicle to the dealership and Im looking at a minimum of $2500 to diagnose the problem. Of course the warranty expired at 50k miles. Im stuck and at a loss. If anyone has had similar problems with their C250 I would love to hear what it was.

My Mercedes-Benz C-Class interservisan could not believe in everything is working fine till they got their hands on it. They told me my realise what corroded both sides. Had a good look myself and was not what life was not working anymore. Then believe it also sat nav was working great. I came out - it stopped working. What the hell have they done to try and get money out of people? Its unbelievable, unacceptable and the worse dealership have ever dealt with. Even Skoda must offer something better than this. Never trust a murderer again.

Both ML 350 and ML 320 vehicles have problems with power starting fluid leak, which is a defect in manufacturing, also the 2006 ML 350 which has only 55,000 miles has a problem with the transmission for long time. The dealer of San Diego doesnt care to solve issues, they are looking to charge the customers as much as they can. Also all the inside parts are cheap and getting broken very easy for no reason. I advise all not to purchase those vehicles, and we should seek a legal way to protect the customers interest.

Have been having different issues with vibration on braking, worn front tires. Ive had my Mercedes S550 since 4/14 and I brought it into service 3 weeks ago to check the vibration and pulling to right. Service Tech. informs me its supposed to pull to right some and tire looked fine, dont need new tires. I just returned for my B service and Service calls to tell me I need 2 new front tires. Only $980 for 2 tires! I am furious. Needless to say I wont be replacing with Continental MOEs because of all the bad news out there about them and I wont be purchasing from Mercedes Benz! I do have photos for reference.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

I buy a GL 450 2013. I was happy until 12,000 miles the car began to vibrate rudder. I went to guarantee and the rotors were damaged and they change. They said the warranty did not cover. Well.. they change!! Now I have 38,000 and again were damaged. It is impossible that every 15000 miles the rotors are damaged, and I have to pay $ 2,000 without the brake pads. I am upset because I had Ford, Cadillac, and Dodge, and had never seen anything like that. If someone with the same problem I would like to know.

I come to make a statement of the worst auto customer service I have ever had. My wife and I contacted Mercedes-Benz dealer in Silver Springs, Maryland on January, 21st, 2017 to buy a 2017 Certified Pre-owned Mercedes GLC 300 4MATIC. After test-drive and negotiation, we decided to finance the car with a down payment. As it was Saturday evening and MB Financial services was already closed, all financial approval would be done next week.On the next Monday, January 23rd, I was informed by the dealer that in order to get the financing approved I had to cash down 50% of the value of the car and provide Bank Account statements, pay stubs, Lawful Permanent Resident ID and other documents. I was not surprised since I recently relocated to the USA and I already knew my Credit Score was low. So I made it happen by providing all documents required and by doing an International Wire Transfer to fulfill the amount necessary for the buy. As this transfer was done with urgency, I had to pay extra fees to get the money ready for buy.On Tuesday, January 24th, I was informed that the financing would had been approved and I no longer had to cash down 50% of the value of the car, but about 15%. And car would be delivered on Thursday afternoon, January 26th. In the meantime, I got the car insured and pay for the first monthly payment of it. On Thursday afternoon, Delivery Day, my wife and I returned our rental car and took an Uber to the MB dealer. Everything seemed usual until the big disappointment came. After we had signed part of the contract documents for the buy, we were informed by the manager that they did no longer had approval from MB Financial Services to our financing.Long story short, we came back empty handed, or better said by feet. We were rudely sent alway without any worry by dealer staff if we had the means to come back home. Not even a taxi was called. To conclude, together with all financial loss we had (early returning of a prepaid rental car, Uber, auto insurance and fees on international wire transfer), we suffered prejudice for being immigrants, although we are highly schooled people with Lawful Permanent Residency. The reputation of Mercedes-Benz as one of the greatest auto brands simply vanished for me and my family. The Star lost its bright!

I took my car for maintenance where the only reason I went there is because the gentleman that sold me my cars I think is great, plus has great customer service. I pay for the maintenance package for my car. There were three items I had concerns with. The location kept my car there for two days and I am still not happy with the navigation system that shut down and was not working. Even after service I had to use my phone for navigation. My main concern was my tire and the guys from service said dont worry I will have that taken care of for you. I left feeling great thinking my car will be fixed. Navigation again not happy with but my tire was left as it is with more a lot of excessive air. Dangerous to even drive. I called corporate customer service. Was horrible and not comfortable to speak with. The case worker called me and it was a waste of my time. Hold is too long. Getting in touch with anyone in corporate is easy. Also, I called back asking to speak with someone else even asked for the General Manager and they said Ralph ** does not accept calls from customers? That was not customer service orientated at all. When I should not even pay a 200 tire it should have been replaced when its a tire leak. That is a bad tire which is not my fault. I was shocked on the customer service. Never had I had such horrible experience. One thing is that I would never buy another Mercedes ever again. That is only what I drive and would be the only car I drive, however they will lose a repeat loyal customer with this pity low class service. The case manager Justin did not even try to assist when I was not pleased with the situation, and they told me he doesnt report to anyone? That is false information and every customer has the right to speak with some else. They send me off with a defective bad tire which is not safe to commute in.

My C300 Mercedes Benz with approximately 52,000 miles started to have an electrical problem about June 1, 2016. While driving at night, the headlights just went out: completely dark. I was very concerned about my safety, pedestrians and other drivers on the roads & highways. This problem occurred repeatedly over several nights and I decided not to drive at nights for next weeks. I took the car in to Mercedes-Benz of Miami (AutoNation) in Miami Gardens, FL. The diagnosis was that the wires to both headlamp units was corroded and would steadily deteriorate to where the headlights would become totally inoperable. This is outrageous that Mercedes Benz has used inferior quality electrical material that would corrode in a car with only 50,000 +/- miles. Of course, the repairs are not covered because the warranty expired at 4 years or 50,000 miles and the extended warranty expired 4 years ago. The cars sunroof also leaked and flooded inside my car on two (2) separate occasions. I paid the Dealerships to fix these leaks but the last repair was not done properly so now I have water and leaks every time it rains which is now nearly every other day during the summers here in South Florida. This leaves a damp, musty, moldy smell inside my car. Im unable to open the sunroof to dry out inside properly because the little PLASTIC lever broke as Id attempted to open the sunroof some months ago. Everything about Mercedes Benz quality has steadily declined to using inferior, cheap quality and plastic materials. That is why there is so many increase of RECALLS on all makes and models of Mercedes Benz cars and SUVs. Poor INNOVATION, PERFORMANCE & SERVICE: MBs Motto!! Customer Service Manager, Atlanta, Corporate Mercedes Benz USA offered a $260 - discount towards repairs to me, a twenty-eight(28) years loyal repeat Customer who has owned several Mercedes Benz cars since 1988! What an insult!!

The admiration of Mercedes BENZ is a love affair of decades. The ML350 is currently ready to transport me to jazz club in Las Vegas. The auto ‘romance ‘ began in 1972 with a Fiat in Chicago. Yes! Snow, ice and one brave or silly girl. The ride, breadth, and finesse of driving is still as fresh as day one. Mercedes has my head, hand at the wheel and heart all in one. The love of the drive flows in my veins. May you travel an open road!

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

My vacuum pump and hydraulic system on the trunk locking mechanism has failed. Cannot open trunk with any of the three methods of design. The Dealer laughed at me and said it would cost me over three thousand dollars to fix everything and that was a guess. No help at all other than they said I had to drill out the key hole with tumblers and try to manually open it that way. So I drilled out the mechanism on a car that cost over 120,000 thousand dollars to get into my trunk. Now the problem is the dealer would not code my key to a used lock and said I had to buy one from them at over 500 dollars and they would key that one to my lock. Then I would still have to pay to fix the vacuum pump and hydraulic pump to use my trunk. Frustrated due to the fact of price gouging and poor design from the engineers to make a trunk that is very difficult to open. I cannot lock my car or trunk because it has a smart key that is extremely difficult to use. I will never buy another Mercedes-Benz car again. I will also encourage everyone I know not to buy one.

I wanted to post this to hopefully let potential customers know what to ask their dealership when thinking of purchasing a GLC 300. I apologize for the long length, but, think it will give some insight into the possible multiple problems. Keep reading: My wife and I purchased a 2016 Mercedes Benz GLC 300 4Matic in March of 2016 - - our first and only Mercedes. Within 6 months of purchase, the brakes starting to emit an ear piercing squealing when in reverse. We contacted the dealership and were told that there was a design problem with the brake pads and new parts were being worked on.In the interim, the brakes started squealing in forward as well. We waited from September, 2016 until the beginning of 2017 before new pads were put on. Later in the year we began to hear tire noise inside the vehicle. We had a second maintenance service scheduled and done on December 9, 2017 and informed the dealership of the tire noise.After their investigation, we were told that we needed to purchase new tires, although, the mileage on the tires was at 18,935 miles. The Pirelli Scorpion Verde tires on the vehicle are rated for 65,000 miles. At the same time, we also experienced a clicking noise near the drivers door. The explanation for this was noise coming from the high pressure fuel pump. Not sure why we didnt hear the same noise when the vehicle was brand new. Also, the brake squealing also started again. We were informed, after having to ask, that Mercedes was working on yet another fix, but, parts were not yet available. We are still waiting for the new brake parts.This was just a prelude to what was coming. On January 4, 2018 my wife was driving home from work. The vehicle began to shake, sputter, and she could not get the vehicle to accelerate. By the time she reached home, 8 miles, the car was smoking profusely. After contacting the dealership, the car had to be towed. We were contacted the next day, January 5, by the Service Manager. We were told that a call was placed to the engineers in Germany because this had never happened before, even though there are several posts on various internet sites that dispute that statement.Due to the dealership not having a loaner vehicle available, we had to rent a car from January 5 until January 15 this was reimbursed by Mercedes. On January 15 we did receive a loaner vehicle from the dealership. On January 24 a call from the dealership informed us that the torque converter had gone bad and needed to be replaced. The mileage on the vehicle at this time was approximately 19,500 miles. Finally, on January 30 we received a call indicating our vehicle would be ready on Thursday, February 1. We met with the Service Manager upon arrival at the dealership and reviewed all the issues we experienced with the vehicle up to that point.We then began driving back home. When we were about 20 miles from home, a check oil level indicator message appeared on the instrument panel. When we arrived home, I checked the oil level and found that it barely registering on the dipstick. We were instructed to have the vehicle towed back to the dealership. They started looking at the vehicle on Monday, February 5. They called and informed us that the oil had not been touched in any way during the torque converter work, but, they needed more time to determine where the oil was going. They will continue to investigate as of tomorrow, February 3.

I have a problem with one of the vehicles we have bought with Mercedes and I would really appreciate assistance in solving this problem. I have bought all my Mercedes from Mercedes-Benz Angelopolis. I submitted a letter to the dealer and they told me that they have not received answer from Mercedes. To date, we have seven Mercedes vehicles and none of these had experienced problems before or had manufacturers defects except for this Class A-190. The vehicles we own are: one Class ML 350, two Classes ML 500, one Class A 190, one Class C, and one Smart.The only reason we have continued with the brand was the durability and the confidence that the vehicles gave us; it was reliable, as what I used to say. The vehicle, Class A-190, which has the problem has just 30,000.00 miles. I cannot conceive that a Mercedes has major problems with such a short mileage. I insist that the only reason Im still buying Mercedes is because of the supposed level of quality and service life of the vehicles. I hereby, request this to be reported to the plant in Germany and to repair the vehicle at no cost. Its not a Chevy, GM or a Ford; its a Mercedes. Its what the vendor say when you are paying extra money for a Mercedes, and it should last as a Mercedes. My wife almost never use this car. If this is what we expect from the brand, it is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope this will be resolved. 30,000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with them but in no way I will accept them trying to rip me off. This transmission came defective from the beginning. Four years ago, we started to buy other brands for a couple of problems we had with the service; while Ford and GM, are still a mess, at least Toyota has given us good service. Last year, we bought back with them the Class C and the Smart. A couple of days ago, we were evaluating to buy another Class ML-500, but after this, we do not know what to think. It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.I wont buy a Mercedez Again and I will suggest that everybody chose another brand.

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

Since I purchased my 2007 E350 sedan, I have spent over $12,000 in maintenance and repairs. Specifically, to name a few of the repairs beyond the usual maintenance, in December 2011, transmission repairs in the amount of $2,219. In December of 2012, my car completely died at midnight at an airport 30 miles from my home. That repair was $3,539 for transmission issues. Mileage: 62,000. In January of 2013, the same problem occurred with car dying. This time they did not charge me since it had been repaired a week earlier. In August of 2013, another $2,354 for transmission issues, including mounts (same thing from Dec 2011). My car has relatively low mileage for a car purchased over 6 1/2 years ago. I have always taken my car to the Mercedes Benz dealer for maintenance as required and have kept up with it. All service records are at Mercedes. I find that these are exorbitant amounts to pay for a luxury car, with low mileage. I expected far more out of Mercedes. I will NEVER buy a Mercedes again.

I purchased a 2015 S Class Sedan on Nov 11, 2016 with 18,500 miles on it. A week later I started to notice the transmission downshifted hard from 5th to 4th. My car has been in the shop going on 14 days and this is after having it looked at once already. I am told today, that updating the software did not work which it took Mercedes 13 days to tell me that after already doing it over a month ago the first time. So, it appears it is a guessing game now, they say it may be the valve body or it could be this etc... nevertheless, it is in disrepair. I am currently driving a C300 loaner and while I am appreciative of the loaner, I did not buy a C300. I am making the payment for the S Class. The worst part is, they cannot tell me when they will have my car back to me.

I lost my Mercedes E350 key. Ordered duplicate key, paid $100 for key and $170.00 shipping from Texas, I am not sure what kind of shipping they use. If I order two keys they said double shipping charge. So I settled for one. Key comes- it does not work. Call the dealer they said it never happened before. I need to get car towed. Call my insurance they sent a tow but he could not get car out of park. Then called Mercedes USA they sent a tow person. He said “I do not know”, finally I talk to dealer who got mechanic on the phone and gave him instructions. Car reached dealership, of course the key is wrong, got another key from Texas and it worked. It is amazing how after charging so much people can be doing such mistakes, no apology and no loaner. I was without car for 3 days after paying $300.00 for key and no fault of my own. I have Volvo and Lexus other cars, they never charge for inspection, but at Mercedes they charge me $29.00 for that also.

I have been very impressed by its brand name because it has many features that make it unique and have unique features that make it a leader. And the most beautiful is that it is a famous brand and loved by many people. What makes me choose his/her brand among others is its many advantages including speed, internal features, ease of use, and abundance of refrigeration, making it easy, and available. What I do not like about the Taraz and often bothers me is the lack of the characteristics of the symmetry of the flash and the frequency of the circulation of many people and more than the same quantity of its price in the market.

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

I had a deal over the email with one of the salesmen but Ken ruined my deal because didnt like me negotiating on price. Super unprofessional and acting like a kid. Im sorry for this dealership putting him in charge. Btw, I got a good deal at Laguna Nigel branch

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owners manual but it didnt work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didnt work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didnt notice that the battery needs to be changed in my last visit to the service center? Ive trusted this brand for more than 30 years and after this situation my confidence was affected.

Good afternoon. I am a Mercedes C300 owner and recently I have had some problems with my car not starting...I took it to the RBM Mercedes in Alpharetta, Georgia for diagnostic review. The diagnostic presented with a problem within the steering column which caused the vehicle to not respond. I in turn looked up info on this problem and have noticed this to be an ongoing and unaddressed issue with the make and model years 2008-2009.My question to you, upon communicating my concerns to the service center who currently has my car for repair, is, what are you doing to rectify this problem and since it is an ongoing concern why has a recall not been done on this or why are customers being charged upwards of 1500.00 USD to have these repairs completed. I for one know the cost of repairs for a car in this category of cars, but I do not feel it appropriate that because an issue within the manufacturing of this vehicle is a cause for repair should I have to pay to have an identified manufactured deficiency repaired. I am very disappointed that this has occurred a number of times and nothing has been done to rectify the expenses incurred in this matter.

I have a huge issue with MB. I own a 2006 CLS 500. This was my dream car. I wanted this car so bad but when I bought it, it gave me nothing but problems. More than twice my brakes went completely out. I could not stop or slow my vehicle down, red light flashed on my dashboard saying stop reduce braking power. Do you know how scary that is to be driving on the freeway 65-70MPH & have a car cut you off & you cant stop or slow down because your breaks completely shut down, shut off. There was another couple times I was driving at 45-55mph on the street and Im coming up on a red light and I cant STOP my car at all, the breaks lock up. I feel so lucky me or my family riding in my car were not injured. Twice MB had to fix the recall SBC (Sensotronic Brake Control) on my car. Certain vehicles, the sensotronic brake control (SBC) system may prematurely shift to the hydraulic back-up function mode, due to deterioration of the wiring harness connection, or due to premature failure of the hydraulic pump.Twice they had to fix this problem. I dont feel safe in this car at all. But the icing on this cake is once I got my car out of the shop, I go to Costco & fill up my gas tank, come out from shopping and underneath the drivers side back, tire gas is leaking. Me & my family get in the car & it smells so bad of gas which isnt good for a toddler to breathe nor anyone to breathe in for that matter. So I take it right back to the dealership & they diagnosed the problem -- crack in my gas tank. So since Im catching on to all these car reviews online I do my research and come to find out that Im not the only one with this or these problems on my 2006 CLS 500. Mind you MB said the gas tank leak & replacement would cost me 3,000$ to fix. So Im doing my research and there is no recall, just complaint after complaint about this gas tank leak. MB insists if I dont fill up my gas tank all the way it wont leak. I couldnt afford 3,000$ for a problem I knew MB was responsible for. So Ive been driving around for 1yr & a half with a cracked gas tank.Dec 2015 Ive exhausted all my options. Now I cant register my car, the check engine light is on because of the crack in the gas tank. So I was recently doing more research and finally MB extended the warranty & is going to cover the gas tank problem after letting me drive around with a cracked gas tank for 1yr and a half -- doesnt sound very safe and reliable. Mercedes-Benz slogan is The Best or Nothing. I havent gotten the best customer service. Roadside is picking my car up today 12-8-15 & MB of Scottsdale AZ informed me since the gas tank is on back order 1-6 weeks and they can NOT give me a loaner car. But they are going to keep my car for 1-6 weeks till the part comes in & the service rep. informed me there is 13 people ahead of me waiting on gas tanks so really who knows how long this will take. I called customer service, they were of NO help. I called them a few more times explaining to them I will NOT have a car. How will I get to work?! They said borrow a friend or family members car (I live in AZ with no family here unfortunately). But how could this be my problem? MB service rep also suggested I can still drive my car till the gas tank comes in. But I explained Ive already used my extended registration from the MVD and I cant register my car without getting a smog and I wont pass smog because check engine light is on because of the Gas Tank Leak... MB customer service wont do anything to help. I asked them what would they suggest and they stay quiet!!! I NEED ANSWERS!! I cant afford to rent a car till when?! 1-6weeks?! They cant even give me a date it will be down, everything is just up in the air & Im ** out of luck.. I am NOT ok with the way Ive been treated dealing with MB. I thought it was The Best or Nothing. My problem still isnt solved. MB roadside is on their way to pick up my car & I still have no transportation. But my car needs to be at the shop so they can order the part. This is so ridiculous and absurd!!

You all have a little problem. You dont have a lawyer to fight for you. The only way Mercedes Benz understands you are serious about it is when you are filing the lawsuit. Listen, if you think you can win, spend the money and file your complaint with the courts and then send the outcome to the New York Times. They love to hear about the fights of the little people versus the big bears. Youll be amazed how quickly the office of Ralph **, VP of Customer Care at Mercedes Benz USA in Montvale, NJ call you back. If he doesnt, hire a big rat and put them in front of their office. I would assure you lots of fun doing this. Either they quit or they will make better cars. Remember, it is all a little game.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

Our 2005 ML350 spontaneously caught fire recently and was completely destroyed. It was recently serviced and our insurance has opened a cause and effect investigation to rule out any service related fire. Thankfully no one was hurt, and no other cars or structures were damaged by the fire. We are stunned and angered. Hopefully they will find out the cause.

I had been a Mercedes Benz user for the past decade since Mercedes Benz began its operation in India. I had bought my first Benz E240 in April 2002 through Trans Cars India Pvt. Ltd. The vehicle is extraordinary and has served to my expectation. It is in a pristine condition until today. Satisfied with the vehicle and quality of service here at Chennai, I had bought another Benz in February 2007 (S350K) through Trans Cars India Pvt. Ltd. for about Rs. 82 Lakhs. It had no major or minor problems until December 2010. I had a minor problem with the front wiper controls in 07 Dec 2010. The wiper starts to behave in a funny fashion even when the vehicle is parked and locked. This posed a huge problem. Even after the service on December 2010, the wiper problem was not rectified. It was resent back to the shop on 06 Jan 2011 and subsequently for the same problem on 12 Jan, 30 May and 29 Jun. Still, even after this much attention and care, the problem exists and I was not offered a complete or even a remotely satisfactory answer for the problem. Even more, I was charged for the same unsolved problem by your people again and again.I had mailed you regarding the same but with no clear opinion except a mail for the same. Yesterday, I had to drive the vehicle as my chauffeur was absent. Unexpectedly, there was rain. The wiper did not function in spite of repeated attempts. I had to park the vehicle in the highway and could only start when the rain stopped after an hour. My question is, when my old vehicle is reliable and has no problem, why should an advance model have problem? Why am I not explained of the problems in spite of multiple inquiries and services at your authorized center? Why was the problem not rectified during the service of the vehicle? Why was there no satisfactory answers/replies about the problem from your people at Chennai? If you want more details of the receipt and fees, I shall be able to send it.This failure on the highways could have caused an accident. It is pathetic that a reputed and time-tested concern should deal with a problem in this unconcerned manner in spite of strictly adhering to schedule for maintenance. I hope that my problem will get attended here amicably.

2016 c300 So I went in for my scheduled service. Guy tells me I need 4 tires which I already knew. I said to him never in my life did I need tires after 22 months. He comes back with a price of 1700$ for 4 tires. I’m walking around dealership talking to random people and technicians who also said they have a problem with tires. One guy had to change them twice in two years. A few technicians also told me there’s a problem with the tires but wouldn’t say it out loud. How many other Benz owners have had this issue with their tires.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just dont offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

I had a 2015 smart car. When my lease was over I turned the car in and got a 2018 smart. This happened on July 2018. On Aug 15, 2018 someone used the 2015 smart car with my expired inspection sticker and got a traffic ticket, when I got the ticket in the mail I contacted the salesperson Nicole ** in the Manhattan office, sent her the ticket, my new inspection sticker, the new car registration card and all she asked for, by text. Now it is October 21 2018. And they have not done anything to correct this issue. Horrible experience, it seems they do not take responsibility for their wrongdoing.

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

I lease a GLC 300 and after about one month my wife accidentally hit the mirror in a beam. Only the mirror connector broke, everything else is working normally, like the blind spot assist. Event the mirror glass is intact. I took it to the Mercedes-Benz of Stevens Creek (San Jose, CA). They told me and my insurance company that the expected repair time was 5 DAYS. I leave my car there and after 5 days I call to see if my car was ready. Then, they told me that the part is not available in the entire USA and would have to be imported from Germany, the new repair estimate is now 5 to 7 business days. In the meantime, Im still driving the rental car, and GEICO was nice enough to give me extra days with the car.After about 10 days that my car is in the shop I call again to see if my car is ready. And they told me Mercedes will not ship the part until June 1st, the current date was May 4th (almost a month waiting time). Then I started to asking questions like: Can you try to put the mirror back in my car? Answer: no, not possible. Can I have a loaner while I dont have my car back? Answer: no, loaner is only for regular maintenance. I called Mercedes-Benz Customer Service and after trying for a long time to get some help, they offered me a 45 dollars per-day refund with the rental car. In the meantime Im still liable for the lease payments.Around May 22, I call to see if there is any update, and in fact I had an update. The part will now only leave Germany in the first week of July. That day itself I went to Mercedes-Benz of Stevens Creek and got my car back. I drove all the way to Mercedes-Benz of Oakland and they were nice enough to give me a loaner (not nearly as good as the car I leased). I still dont have my car back and Im still paying the lease. This is my first time owning a Mercedes, and, as you can tell, my experience is terrible. So, of course, I dont recommend it. Their customer service is terrible, they dont do anything to alleviate your frustrations.

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.