I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

The car is 2010, it rides like a full size car. Controls are very convenient for access. It has the bi-turbo 3 liter which has more than ample horse power for a sports vehicle with a much larger motor. Repairs are few I the three years I have had this vehicle. Traction in the snow is unbelievable. This car is just a pleasure to drive year round, fuel economy is great.

My 1987 Mercedes 300e is great. Old, but drives great. I have had a few things break down but that is due to the age of the car. I like it because it is a solid and not cheap car. I can always rely on it if I need to go somewhere. I like the anti-theft system and automatic everything. It has a moonroof which I really enjoy in the evenings when it is hot out. That way I can look up at the stars. It has a great stereo and the air conditioning is wonderful too. However, I would get some bodywork done on the front end and get a new paint job and maybe even get an upgrade on my stereo system. But it is sturdy.

January 30, 2014 I leased a 2014 C300 from Mercedes Benz of West Bloomfield in Michigan. Upon arrival while picking up my new lease I was advised that my car has been hit and damaged and I would not be able to pick the car up. I waited almost 2 weeks because the paint was being shipped from another country. After that I picked up my car and had no problems with it until June of that year. My first attempt of turning on my AC for the summer was a failure. The AC was not working on my brand new Benz. I took it in for service 5 times for the same issue and every time they assured me that the problem was solved only for it to happen again. Yesterday July 27, 2014 I was driving on the highway going 70 mph, 2 miles before my exit I decide to get off the highway, and thank God I did or else I wouldnt be writing this right now. As soon as I got off the highway my car went from 50 to zero in a matter of seconds.Thankfully I got off when I did or I would have died on that highway or I could have killed someone. Still in a panic I called my dealership and explained what had happened, they told me to contact roadside assistance and have the car towed there and that a loaner car was waiting for me. And so I made the call, I waited for them for an hour. My car could not turn on and it was 95 degrees outside. Finally when the gentleman arrived he loaded my car and we started driving. He then informed me that my car was going to the Novi location which was 30 mins away from where I was now. I explained that my car is to be towed to West Bloomfield, the driver stated that he could lose his job if he did not drive to Novi. I called roadside assistance and they spoke to the driver and told him to turn the truck around and take me to West Bloomfield, he did not listen.We finally made it to Novi, Im beyond furious at this point. The representative at the desk said, I dont have a loaner car for you, and the earliest we could look at your car would be next week. After an argument between myself, the tow guy and Novi dealership I got back into the truck and drove 1 hour in the opposite direction back to Bloomfield Hills. Upon arrival my loaner car was ready. I was then on my way. I then called corporate and advised them of what had happened. I also told them that I no longer feel safe in my car and I either want my lease terminated or to be put in a new car. Today they called me saying it was a computer problem (the whole computer burned out) and once they change the computer my car will be running fine again. I refuse to drive that car, Im waiting on a call from corporate. In conclusion, Mercedes Benz sucks!!!

Have been having different issues with vibration on braking, worn front tires. Ive had my Mercedes S550 since 4/14 and I brought it into service 3 weeks ago to check the vibration and pulling to right. Service Tech. informs me its supposed to pull to right some and tire looked fine, dont need new tires. I just returned for my B service and Service calls to tell me I need 2 new front tires. Only $980 for 2 tires! I am furious. Needless to say I wont be replacing with Continental MOEs because of all the bad news out there about them and I wont be purchasing from Mercedes Benz! I do have photos for reference.

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

I purchased a 2016 “Certified” Mercedes Benz GL550 with low mileage. Like maybe 22,000 miles? This is my 4th Mercedes I purchased and got serviced through MB dealerships. Two were new. Two were certified pre-owned. I did not even haggle with Silver Star Mercedes in New York on the price. I purchased a number of upgraded warranties, bringing the total up almost to $80,000. This vehicle was advertised as “certified.” That includes a 27 point checklist on the exterior of the vehicle. When the vehicle delivered to me, I sent pictures to the dealer within an hour of receiving it.There were a number of issues. I sent pics and contacted them, including the owner. The GM, Rob, got back to me and left a message. I tried contacting him back many times, left messages and never got hold of him. Finally, I left a message suggesting he text or email me a time he is available to speak. No response. So I contacted the owner again. No response. I live in Pittsburgh so I couldn’t just go there. Finally, I called a Mercedes Benz US customer service. They said I have to work through the dealership to resolve it. I told them I have tried and they won’t respond! So I tried to call Mercedes a Benz Customer Service another day, hoping another employee would be more helpful.Again, he told me I had to work through dealership for resolution. I said AGAIN that they won’t get back to me. They wouldn’t even call them for me and ask them to please respond. Like I said, this is my 4th Mercedes, with each getting more expensive! I was considering buying a G-Wagon, but forget it! I’m DONE with a Mercedes! I’m going back to BMW. I NEVER in a million years expected such a terrible experience from Mercedes! The damages were only about $1,500 to fix. My local dealer was appalled and got me an estimate. Never buy a Mercedes if you are buying a certified vehicle that you hope the company stands behind!

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

Recently I had the misfortune of seeing what Ethanol can do to a very expensive auto. My Mercedes SL 600(12-cylinder) simply stopped running while on a major road in NJ. I was able to get it to a nearby mechanic who diagnosed a fuel pump failure. A new pump was installed and the car quickly stopped running while burning out the pump. It was towed to Mercedes where it sits for over 4 weeks after they installed a new fuel TANK... a fuel tank!! I believe the damage done to the engine is catastrophic and it isnt going to end well with MB. The tragedy is my 150K car has very low mileage since it was my toy. It never saw harsh weather and sat garaged every winter. Problem is Mercedes knows Ethanol is Hygroscopic and mixes with water. Being heavier than gasoline, this mix of ethanol and water settles to the bottom of the tank where it corrodes metal and rubber gaskets. Think about this; Ethanol that precipitates out of gas settles and the Ethanol now becomes concentrated to mixtures greater than 20-30%. Read up on what this % of ethanol can do to a motor and fuel system.The Marine industry has been living with this nightmare for over a decade...

My Mercedes is the best car I have ever owned. Well priced, high luxury, great drive. Maintenance has been reasonable. Really cannot complain about this car. Sound system and navigation system perform well. The leather interior is lovely!

I have a MB 200C Avantgarde Limited Edition 2009. Vehicle has just reached 45000 Kms & diff has become very noisy. The dealership has offered a factory rebuilt unit if I contribute $1500.00. The muffler also has something loose inside. I thought I was buying German excellence for $75,000.00. Never had a new vehicle with major problem at such low mileage. Will probably buy Korean quality at 1/3rd price & keep the change!

I have 1998 CLK 230 Kompressor which I have been enjoying without any problems whatsoever. In one of my routine maintenance schedule, the service mechanic required the car manual for reference which I gave him. A couple of days when I required it, I was told he lost it along side other documents. Of course, there was nothing I could do about it. Recently, the battery ran down, thereby locking the trunk without access to the battery in the trunk for jump-starting. I was able to start it much later. However, due to the run-down battery, I could not play my radio/cassette/CD due to code requirements (I didnt know it was coded). I have not played music for over 2 months and this is choking me up. What options have I got? Any answer or opinion?

First I had to wait more than a year to get this vehicle. Paid over 155K for GL63 AMG. Its only a month since I took the delivery and half of the time it was at dealership due to some issue. I was shocked to see the cheap quality on this expensive toy. Side running boards are lose, front grill Mod is flimsy, rear fender plastic is falling apart. Looks like it was hanged by using some kind cheap double tape. I use to have S600L, was a beautiful and solid vehicle but I will say Im not impressed with my recent GL63.

Mercedes GLE 350 SUV - I experienced sudden acceleration that caused me to shoot out from an auto wash about 75 yards. A small tree stopped me otherwise I would have landed on a busy road. Airbags came out. All engine front totally damaged. I received minor injuries.

I purchased my first Mercedes Benz, 2007 GL450 in 2010 from CarMax in Louisville. The car is very nice in luxury but has been a money pit from day one! After thousands of dollars in repairs, I still owe $12k and cannot afford to sell it with all the issues it has. I still need about $8000.00 more in repairs!Well, last night I drove to dinner with some friends. Approx. 45 miles rt. I parked it in my garage at 6:30pm. At 12:30 am I went out to the garage to take the trash out before retiring for the night and I felt heat from the Mercedes as if it had been in the sun for hours. I felt the hood and it was very hot on the right side of the front hood. So I pulled it outside the garage, in case of a fire! Mercedes does not intend to help me with this issue. I will have to call a tow truck today and be without my car. I was suppose to work in Chicago this week. Now I cannot. This is going to cost me loss in pay and tons of money. I am in fear of my life, but is need to work! I just read several reviews that this model has caught fire and destroyed homes and lives. I dont know where to turn for help. MB needs to recall these cars! ASAP! Any advise would be greatly appreciated!

Serious safety issue on 2012 ML550: My pregnant wife, 2-year-old son and I were bounced like popcorn in the car on a highway when the air suspension failed again in 10 days after the first repair. My 2012 ML550, bought in February 2012 with 10,000 km, ran into a serious safety issue. The air suspension failed twice in just 10 days. The Airmatic suspension system leaks and failed twice within two weeks. The first time was on November 27, on a trip to the hospital with my wife to do the pregnancy test; malfunction in dash at a stop sign after 40 minutes on the highway. The rear of the car sagged and could not be raised. I barely drove it home. It was bumpy all the way while my wife was tested positive for pregnancy on the day. It was towed to the dealer. They found a leaky distribution line in the air suspension system and they claimed they fixed it on the next day. But we felt the air suspension very stiff ever since. Then 10 days later on December 10, a day before we decided to send it back to dealer for a check-up, while dining out, driving on the highway at high speed, the malfunction in dash appeared and the rear of the car sagged again! My pregnant wife and 2-year-old son and I were bounced like popcorn on the flat bed in the car and barely drove it home. We had it towed to dealer soon after. There were more problems with the air suspension this time: replaced valve, relay, and now the compressor needed to be replaced also and had to be ordered from Germany. The car is disabled at the dealership at the time of this writing.The car is unsafe to drive now. It is less than a year and with only 10,000 km on it. I demand the full money back including HST from the manufacture because the manufacture has refused to replace me with a new car at no cost.

I bought a 20k mile C Class Mercedes from a main dealer in Brighton. Within 2 months of ownership, the brakes and discs all needed replacing. Mercedes UK claimed the parts were consumables and are therefore not covered under the warranty even though the car only had done 20k miles. The dealership finally replaced the fronts after 5 months of complaining but has refused to replace the rear. I also had issues over the alleged mileage on the car and the claimed servicing on the vehicle. Mercedes UK behaves like a back street dealer and refused to help. Jeremy ** claimed that Mercedes had improved their after sales, I strongly disagree.

First experience with Mercedes Roadside this week for a simple dead battery switch out was a cluster Got me hooked up with a 3rd party in Texas (Im in Florida). Took 4 MB customer care agents to finally arrange for the local dealer to bring one 4 hours later. Unrelated, just called customer service for recommended tire options for my S550 as the Pirellis they put on lasted 10,000 miles. Took 10 minutes to get a connection to a ringing phone that nobody ever picked up. Should have stuck with Audi. Not impressed at all!!

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

I just got a brand new Mercedes Benz 2016 c300. In less than a half month, the engine wont start. When I push start button, all indicator lights are on. And the brake tail light cannot be turned off. WTF. I am still waiting road assist to tow it to the dealer. Can I exchange for a new one???

I have a huge issue with MB. I own a 2006 CLS 500. This was my dream car. I wanted this car so bad but when I bought it, it gave me nothing but problems. More than twice my brakes went completely out. I could not stop or slow my vehicle down, red light flashed on my dashboard saying stop reduce braking power. Do you know how scary that is to be driving on the freeway 65-70MPH & have a car cut you off & you cant stop or slow down because your breaks completely shut down, shut off. There was another couple times I was driving at 45-55mph on the street and Im coming up on a red light and I cant STOP my car at all, the breaks lock up. I feel so lucky me or my family riding in my car were not injured. Twice MB had to fix the recall SBC (Sensotronic Brake Control) on my car. Certain vehicles, the sensotronic brake control (SBC) system may prematurely shift to the hydraulic back-up function mode, due to deterioration of the wiring harness connection, or due to premature failure of the hydraulic pump.Twice they had to fix this problem. I dont feel safe in this car at all. But the icing on this cake is once I got my car out of the shop, I go to Costco & fill up my gas tank, come out from shopping and underneath the drivers side back, tire gas is leaking. Me & my family get in the car & it smells so bad of gas which isnt good for a toddler to breathe nor anyone to breathe in for that matter. So I take it right back to the dealership & they diagnosed the problem -- crack in my gas tank. So since Im catching on to all these car reviews online I do my research and come to find out that Im not the only one with this or these problems on my 2006 CLS 500. Mind you MB said the gas tank leak & replacement would cost me 3,000$ to fix. So Im doing my research and there is no recall, just complaint after complaint about this gas tank leak. MB insists if I dont fill up my gas tank all the way it wont leak. I couldnt afford 3,000$ for a problem I knew MB was responsible for. So Ive been driving around for 1yr & a half with a cracked gas tank.Dec 2015 Ive exhausted all my options. Now I cant register my car, the check engine light is on because of the crack in the gas tank. So I was recently doing more research and finally MB extended the warranty & is going to cover the gas tank problem after letting me drive around with a cracked gas tank for 1yr and a half -- doesnt sound very safe and reliable. Mercedes-Benz slogan is The Best or Nothing. I havent gotten the best customer service. Roadside is picking my car up today 12-8-15 & MB of Scottsdale AZ informed me since the gas tank is on back order 1-6 weeks and they can NOT give me a loaner car. But they are going to keep my car for 1-6 weeks till the part comes in & the service rep. informed me there is 13 people ahead of me waiting on gas tanks so really who knows how long this will take. I called customer service, they were of NO help. I called them a few more times explaining to them I will NOT have a car. How will I get to work?! They said borrow a friend or family members car (I live in AZ with no family here unfortunately). But how could this be my problem? MB service rep also suggested I can still drive my car till the gas tank comes in. But I explained Ive already used my extended registration from the MVD and I cant register my car without getting a smog and I wont pass smog because check engine light is on because of the Gas Tank Leak... MB customer service wont do anything to help. I asked them what would they suggest and they stay quiet!!! I NEED ANSWERS!! I cant afford to rent a car till when?! 1-6weeks?! They cant even give me a date it will be down, everything is just up in the air & Im ** out of luck.. I am NOT ok with the way Ive been treated dealing with MB. I thought it was The Best or Nothing. My problem still isnt solved. MB roadside is on their way to pick up my car & I still have no transportation. But my car needs to be at the shop so they can order the part. This is so ridiculous and absurd!!

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

2012 ML350 blue tech 38000 miles. Clicking noise sounding like a valve tap (non-mechanical description) but traced to the high pressure fuel pump. Selling dealer replaced the pump, noise disappeared for a month or so and has returned again. On visit to other than selling dealer, shop foreman listened to the vehicle and said he hears this noise all the time and dismissed it as a common occurrence. Find it rather surprising the MB hasnt come up for a fix for this very annoying noise. Any other solutions out there?

I purchased dealership certified GLB 250 with 7000 miles on it. The car was not driven for few months due to covid. After car had 15,000 miles and was due for maintenance, I was informed that the tires needs to be replaced. The car is less than a year old and drove 8000 more miles when we were informed to change the tires. I contacted the dealership to find out the reason for tire replacement only on 15000, I was informed that the tires are performance tires and are good for 15,000 - 20,000 miles only. This is unusual for a luxury car to have low performance. The brand has a reputation of a durable and sturdy car but to my disappointment I had to deal with the this issue on only 15,000 miles out of which I only drove 8,000.I contacted the Mercedes Corporate to talk to consumer affairs and spoke to Caroline who informed me that she will talk to dealership to take an action for goodwill and brand reputation. The solution provided me was poor and a negligible discount was offer. I am not happy with the Brand, the customer relations, customer service and the dealership.

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just dont offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

In one year I’ve had to take my vehicle into the dealership twice, both times for the rear wheel being bent sideways. Mercedes technicians say the wheel (just the wheel) was hit to cause the damages, two times in one year the same wheel bends sideways??? Mercedes will not take any responsibility for either manufacturing defect, poor workmanship or incomplete work. I’m trying now to get Mercedes Benz to stop washing their hands and blaming the consumer(s) on a clearly manufacturing problem. If anyone has had the same issues with their vehicle, please let me know. This GLE43 AMG is a lemon!!!

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. Its very disappointing that MBUSA & MBFS dont care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

2008 MB e350 sedan with gas, fuel pump failed and the replacement for a California high efficiency emissions car has a metal tank that is not repairable. The pump is built in and cannot be replaced w/o replacement of the entire tank costing $2800 for parts only. There is a warranty for all gas e350 due to leakage of gas but the metal tank is excluded and I have no recourse to repair or replace except thru m/b, no aftermarket parts or anything. Has anyone have success with this unique problem in repair or replacement?

I drive a 2011 Mercedes Benz E350. The extended warranty is expired but it only has 89,000 kms on it. First issue, the air conditioning gives me heat instead of cold air. I had sensors to replace after checking warning light codes. The main issue Im having with Mercedes is there is a tear in the leatherette seats in the drivers side. The car has only 89,000 km. I can understand the other issues and how I would be out of pocket, but I would expect a much higher quality standard for an $80,000 dollar car. I had assumed the seats were made out of real leather and would be stitched properly. This issue I expected Mercedes to resolve. However, after many attempts the best they offered was to pay for half the material (about 25% of the total cost). Mercedes is not the quality of vehicle that their image portrays. I would not buy another one in the future, back to BMW for my next vehicle.

2 years ago we purchased a 2011 Mercedes Sprinter van and have spent close to $14K on repairs. We use it for our travels for my sons motocross racing throughout the US. We have had nothing but problems and have had multiple breakdowns where we have gone into Limp Mode mostly due to the diesel particle filter. After reviewing some of the broken parts with a certified Mercedes mechanic it was known that Mercedes builds their engines with plastic parts banking on the fact that they fail within so many miles. Good example: who puts plastic parts for the throttle body on the valves? My wife just recently traveled with our 12 yo son 1100 miles to Oregon just after replacing the DEF pump and heating element system which cost me over $3k and was told we were good to go. Again she broke down. Your Mercedes a Roadside Assistance reassured me that they would take care of my wife to tow it to a local dealership but then wanted to charge us... Thank god for AAA. So where do I go from here? Does Mercedes have a solution to let me and my family feel safe?

Brake failure and proximity warning system failure that MB and the dealership refused to support. Rather than fight this I’ve decided to get rid of the car. The dealership in Buffalo, NY and MB were terrible.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I own a 1999 Mercedes-Benz ML320 truck.On 13 Aug 2011, a 20-feet wooden telephone pole was lying on a badly-lit street in the middle of the night. No one knows how it got there. Driving 45 miles per hour, (speed limit is 45 mph) I hit it with the front of my car. Then the pole went under my bumper resulting into a broken steering column and a bent car frame. My air bags, however, did not deploy. When I asked Mercedes why the bags did not open, they said that it only opens when hit in certain spots. In the end, my car was totaled by the insurance company.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

Brake light wiring - Both right and left brake light wiring and circuit boards are shorting out and melting. The wiring harness is melted back a half inch on the right side and the circuit board has a hole melted through it. The circuit board on the left is starting to turn black and melt. It looks to be a fire hazard. The warning light just came on saying the brake lights were not working and it looks like this overheating has been going on for quite a while.

A range of problems from drive belt being replaced, alternator, the lights inside not working, clanking from the engine when aircon is on, rear end noise, the car sliding on acceleration (rear end) and then the car misfired and a near miss with a truck. Mercedes has fixed all other than clunky noises and aircon noise. They tells the car is safe, then why is it sliding on the roads and lacking power on acceleration. In the process of picking up my car an hour late from my workplace, they get me a parking fine. They then deliver it back to my home late also. They indicate they will pay the fine, I have confirmation of that. They have not, and the fine has increased. I receive paperwork advising no known issues, though the engine light code paperwork has the misfire in ignition coil noted. My guess is notice done as my car is still not driving well. I ask my complaint to be sent to their CEO. I have not received confirmation of this. Silverstar in Doncaster had advised me that my car is fine and what would I expect of a 2 year vehicle. They offer to replace mine with a demonstrator and inform me they will offer me 35,000 for my 50,000 car and I will need to pay them the gap of 20,000. The dealer principal recommends that yes you should go to consumer affairs. Poor service, poor quality 2012 c180, very disappointed. Here I am now driving a car that does not accelerate and with continuous engine noise and malfunctions. Level of safety felt: zero. I am now due for a service though do not want to be humiliated at a Mercedes Dealership in Victoria again.

Got the car on 1 November 2013. Four times the car engine went dead suddenly while I was driving on a highway at 110km/hr, once at 80km/hr, and once at 60km/hr. It give a sign of slippery road, refer to your manual. I was forced to steer to the side of the highway before the car came to a total stop. Must quickly turn on the ignition twice to restart the car. Sometimes it gives wrong warning like you should take a break now.... which is to warn that I am not driving straight.The car was sent back for service. A service man said was a small problem and they have fixed it alright.Unfortunately, it happened again. Now the car is in the service center again. It has been a month already but I they have not figured out what is the problem. Me and my family insist on returning the car. Terrifying Near-Death Experience! For the first few days, I did not hear from the service center until I sent an email to the head office in Malaysia, cc to head office in Germany. Immediately they called to say I could use their s-class Merz until the total diagnosis is done. I refused cos I want to return the default car. I cant sell my car in order to buy another but I am paying installment RM3000+++ I have sleepless night. They said depreciated write off cost would be very high if I am to sell the car. Why I need to bear all the cost? Been searching on the internet and I have found that there are similar cases happened to other Merz owners.

The seat covering pealed (2009 C350) after 3.5 years for a garaged car. Since it has 52,000 miles, MB would not warrant replacement. It was a factory defect not a usage issue. I bought a luxury car and the interior doesnt hold up. Very disappointed in my first and last MB.

Im not at all impressed with the kit you have replaced instead of a spare wheel... I am driving your make of cars for 20 years and never found fault, but unfortunately I have had 2 punctures in 3 weeks and each time the kit didnt work. My car is 7 months old with low mileage. This happened in a car park firstly and I had to call recovery the second time I was on the motorway and was stranded for 3 hours. The first tire cost €140 and because it wasnt the correct thread my pressures were out so I went to my nearest Mercedes garage and a new tire was €129.00 then the system balanced. Then on the motorway another tire at a cost of €150.00. All because this new kit didnt work for me.

Mercedes has had a problem with the 48 volt battery since, at least Jan. 2020. The battery shuts off and the car dies even while running. I leased the GLS 450 in April 2021. The car did not start in October 2021 and the 48 volt battery fortunately died while not in use. The message on the dash was “shut vehicle off immediately”. It was at the dealer for almost 3 weeks and of course no loaner was available. When I contacted Mercedes about leasing a defective car to me (which I could have just as well purchased), it took me 3 tries before someone got back to me. Then, they refused to pay the cost of my rental. They said had the GLS been in the shop 4 weeks they would have paid for the rental??? So I paid for the month lease and had the car 1 week plus paid $2000 for the rental. So very unsafe car and poor customer service. Really sad, it’s an $80,000 vehicle from what I believed was a reputable company.

I have replaced 3 tires on my C350 in the past 2 years or so. A blow out at 100km/hr on the highway and 2 tires that have bulges on the inside of the tire that needed to be replaced. I am told by a local tire specialist Fountain tire that I need to replace both tires on the rear and having spend a small fortune I am not prepared to do that. I was advised with low profile tires and the winters in Alberta that this is something I need to get used to and keep paying for replacement every couple of years. These are continental tires and I am considering changing brand and height profile of the tire... Pretty choke with being sold a 4matic that I love to drive but finding out the tires sold are not the right ones for our climate..

Bought a 100k 2018 AMG E43. Wonderful car with a digital dash. Not one issue with the vehicle. Always have driven Mercedes...but...MBrace is absolutely the worst app ever designed, second only to Mbrace customer service which is even worse. The Mercedes Me app never works and just times out or tells me the sunroof is open when it’s closed. Customer service clowns just say, We are experiencing issues with the app, or, Delete and reload the app on your phone... Never anything helpful or useful. Calling them is a complete waste of time. $100k for a car that I cannot remote start. I love Mercedes but will consider BMW or Audi for my next car as the Mbrace experience is so darn maddening.

My name is Sibongile **, I have a serious concern Mercedes Benz Constantia Kloof Roodepoort, Gauteng. Firstly: I brought A class 160 classic Mercedes Benz only for fixing of the starter, they made a quotation and we agreed on the price which was R15 177.10 and I paid the deposit of R10 000. Surprisingly when I call them to make follow up, Ive been told that the car is losing power. They assume that the problem is on the petrol pump which need to be replaced. Again, they did second quote of R24 583.30. When I went to collect the car, there was another fault of sensor which need to be replaced. Again, the price went up to R32 797.50. The mechanic Jan told me that when they test drive the car the car loses the power again.I called them to find out if the car is okay but they asked me to come to the workshop they want to show me something, they told me that there is other faults in the car that involved ABS or Computer box, the car still giving them same problem of the power. Firstly Mercedes refused to diagnose the car and find all the problems in the car, they do it one by one which I dont understand. Before fixing my car they were supposed to give me the full diagnosis report because there are the specialists but they failed to do so, they told me that the mechanic does not allow that. They are using assumptions all the time. I am frustrated and running short of cash. I might lose my car, even now the car is still with them. Please intervene on the matter. I am so frustrated and running out of cash.

NEW ML 350 Bluetec - You will never get the fuel consumption indicated by the on-board computer. It consistently understates consumption by more than 1 litre/100 km (or 11.4%) - this had been verified by MBSA. This software problem, as well as the stop/start function that only works 50% of the time, had been reported nearly 2 years ago to them via the respective dealers. 6 Months ago they confirmed that a software patch will be developed to fix the wrong calculation. After numerous follow-up emails, Allis feedback is now that their R&D advice that the current calculation of average fuel consumption is within the design tolerances of the ML... What a big tolerance for a product range costing nearly R1m and claimed to be the Best or Nothing. I have to accept that the ad hoc working of the stop/start function is also within the design tolerance of the ML.

I purchased a Mercedes 500 SL from Mercedes dealer in Wisconsin. The car was shipped to me to Houston, Texas. It was 2006, the car was still under factory warranty. The first month I bought it, the transmission went out so I took it to Green Bay Mercedes dealer. They put a brand new transmission. 2 years later, I shipped to Jordan, Amman. The transmission went out again, so I took it to a Mercedes dealer in Amman. I had to pay this time, $4700 to rebuild the new transmission. I am so disappointed with Mercedes Benz now. I feel like I just bought a lemon.

I took my Mercedes Benz two weeks ago for service. The vehicle while idling accelerates on it own. Another issue when I press on the brake, squeaky sounds manifest. The button that ascends the rear shades doesnt work. As of today, Mercedes in White Plains has not called me to let me know whats wrong with my car. It appears Mercedes Benz reputation for good customer service is truly in decline. The staff has been nothing but unresponsive and inattentive to customers needs. Jeremy was the intake service person.

This is Horrible. I think we all need to write to the Better Business Bureau. I change 4 batteries and twice the alternator. The amount of money that this cost me is just crazy. The battery still drain for no apparent reason. In order to use this garbage car, I need to open the front and unplug the battery everywhere I go. DO NOT PURCHASE MERCEDES BENZ. Buy a Lexus - I highly recommend that.

Purchased a GLC 2018 300. The vehicle had issues and the dealer would not fix them. After taking it in a few times, we asked for a different vehicle and they said they would because they wanted customers to be satisfied with their purchase, joke. Then they said they would fix two issues, squealing brakes and squeaky dash. They fix the squealing brakes but would not fix the noise in the dash. Customer service would not help and the manager of the dealer would not Return my call. They lie about customer service in my opinion, no way will there be a Mercedes-Benz in my family ever.

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

I took three vacations in this rig and had DEF warning problems two of the trips. I have owned it 6 weeks and have 5,000 miles on it. 1st was Def contamination and then going into countdown mode. 2nd trip and Low Def warning. Went into countdown and quit. Road service left me on the highway for 4 hrs in 90* heat. I had to call a wrecker myself. Driver told me he was called 3 hrs ago and they did not know what the interstate even was, and they would not pay his price. I am sitting in a hotel in Ohio waiting on the dealer to give me an answer or I start driving a Enterprise rental the 1400 miles back home. No offer of a loaner from anyone. I racked up $3,000 in expenses here. MB says to save the receipts to present to a board that decides in 30 days if they qualify. This is a LEMON. I want MB to buy it back. If not, I start getting rid of the 6 MB we already own.

Hi T. of Sacramento, THANK YOU for posting!! It is very interesting to read your input and observations based on your extensive experience with MB. Your example of the 2009 model year differential oil issue is concerning. I am in Canada, own a 2006 E350 4matic wagon, and it is my first MB ever. The car is super in handling, comfort, braking, quietness.... like nothing I have owned before. However, I have just been realizing from the forums and from approaching MB dealers that it can be a harrowing experience for the whole family when trying to get an issue fixed fairly. Is it possible for you to share with us, other caring and concerned MB owners, your ways of best practicing due diligence in maintaining our vehicles and avoiding costly mistakes as well? I have recently replaced both batteries in my car, based on forum advice. I now get a white symbol of a wagon with an upward pointing arrow inside the center of the wagon symbol, and a message that simply says Visit Workshop. Someone mentioned that it has to do with the shocks/suspension, and sent me a link to the Arnott site, which is a fabulous find. Better quality, longer lasting shocks than original MB. I, and I dare say surely other MB owners too, would love to hear from you on the many issues that can crop up in our cars, and the best ways to prevent, prepare and cope with them safely and economically.Strangely, I used to think that MB cars last a lifetime, if well-maintained correctly. Perhaps it still is true, except that it takes a celebritys budget today. Perhaps not, as the cars have all functions controlled via microprocessors, which has historically not been a German forte. Thank you.

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didnt hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didnt know what was going on. They have just winched the car back to the workshop.My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

I had a 2015 smart car. When my lease was over I turned the car in and got a 2018 smart. This happened on July 2018. On Aug 15, 2018 someone used the 2015 smart car with my expired inspection sticker and got a traffic ticket, when I got the ticket in the mail I contacted the salesperson Nicole ** in the Manhattan office, sent her the ticket, my new inspection sticker, the new car registration card and all she asked for, by text. Now it is October 21 2018. And they have not done anything to correct this issue. Horrible experience, it seems they do not take responsibility for their wrongdoing.

I custom ordered a 2017 GLC and purchased it last summer. Initially we loved the car but there are certain issues that make the car dangerous in the rain and are highly irritating and ruin the driving experience of the car. The cars windshield wiper system is highly flawed. When driving in the rain, whether it is pouring or light rain, the windshield flutter very hard making driving in the rain unsafe, distracting, and highly irritating. The dealership replaced the blades twice before replacing the actual wiper arms. The problem persisted. Once it began raining more, they noticed more and more customers are bringing in their new 2017 models for the same problem. After testing their inventory, they finally advised us that it is a design flaw and there is nothing they can do unless Mercedes Benz issues a recall.I have attempted to contact Mercedes numerous times, but they are unresponsive. I have no idea what to do now. It is very distracting and dangerous to drive a car with wipers that stutter heavily. Finally, the car has electronic issues. Lights inside the car will go on or off on their own. The car will not lock at times. Bluetooth sometimes works, sometimes not. etc.

I bought my used 2002 Mercedes Benz c230 about a year ago with a small used car loan. Everything seemed to be okay with the car but that only lasted about 500 miles. Everything on this car is broken. My dashboard is dry rotted and chipping away, the side door panels just come off when trying to open them up from the inside. Everything I touch literally just falls apart in my hand as if its been put together with Paper glue! The controls that open and close the windows have literally just popped off and are hanging there! I have electrical problems, my windshield wipers dont work (I live in Florida), my air conditioning doesnt work... Ill be driving down the road and my engine just turns completely off and I lose all power to everything including steering. My SRS light is on so I have no locking seat belts, airbags or horn. The car is literally a death trap, I seriously am concerned for my safety driving it and to fix all these defective things that are happening is going to cost probably 100 percent of the worth of my car. Im a hard working person, and this car has been nothing but a big hole I throw my money into. Im still paying it off so its getting parked and Im biking to work. Thanks, Mercedes for ripping the public off with this piece of junk!! Btw the car has only 70,000. I owned a dodge neon with 215000 miles on it that ran better than this!

Its a nice car. I like the feature of heated seats and also sunroof. Window looks nice too because if you slide them down front and back both then it looks like a sports car because its not separated. Cars outlook is beautiful. Especially the shape of the car is much nicer than others. I liked everything in the beginning but its not good for everyday car. This might be for 2nd car if you have extra money for the car because its too expensive for maintenance and there is some electric problems after you purchase 3-4years later. I think there is too many accessories inside of the car and also outside as well. Thats why I have some problem sometimes. I like the most of features but then internal parts fell off and light ball fell off in front. This car started to gives me problems pretty soon.

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

Ive owned 5 Mercedes over my car buying experience and I can tell you I will never buy another one. I have a ML 350 BlueTEC (diesel) that has known problems with the vehicle. I just found out on the oil leaking near the rear main seal. I called Mercedes to ask why in the world would a car with 57k miles have a problem like this when Mercedes brags about how great an engineered car they make. I have spent over a week on the problem the dealer fixed the supposed problem to break another problem. Now they want me to pay for what they broke. CROOKS WOULD BE THE WORD I WOULD USE. Ive had several Lexus and no problems. Mercedes does not stand by their name and overcharges for everything. The customer service people just lie to you, point blank. DONT BUY A MERCEDES, BUY A LEXUS. CROOK, CROOKS, AND CROOKS.

This is absolutely the worst car I ever owned. Waited until I retired and treat myself to a Mercedes Benz. Never changed so many light bulbs in my 72 years. The electronic switch in the steering column went. The controls on the steering wheel all peeled off. The car is very shabbily made. Would not recommend any Mercedes Benz.

Both ML 350 and ML 320 vehicles have problems with power starting fluid leak, which is a defect in manufacturing, also the 2006 ML 350 which has only 55,000 miles has a problem with the transmission for long time. The dealer of San Diego doesnt care to solve issues, they are looking to charge the customers as much as they can. Also all the inside parts are cheap and getting broken very easy for no reason. I advise all not to purchase those vehicles, and we should seek a legal way to protect the customers interest.

I have a GLC 300 4WD 2016, running at low mileage of 19,000 in 2 1/2 years. The brakes have a weird sound when applying reverse gear and hit the brakes. MB mechanic had no idea what happened and hasnt been able to fix it. So the brakes have to be replaced. But the labor costs of fixing this has to be the customers paying for it? Ive been asking services department management and customer care from MBUSA, they all stated that no warranty coverage from the issue of brakes. Especially customers have to pay to get fixed even though we as a customer that has been negligence. This’s an issue of manufacturing products issues!!! But MBUSA makes the customers pay for the maintenance costs!!! If anyone buy a MB nowadays, be aware of this issue. When products and services come to have problem without company policies will cover, they will reject to pay and cover even though the customers were right!!

Omg. Where do I begin. I had issues maybe 20 minutes after leaving the lot, and issues ever since. Car has been in the shop every month for the mere 2 months Ive had it. Asked for refund day 1 when I had an issue, and told they have a replacement plan. Bogus. Lies. Fraud. Deceit. Car in shop 21 days this last time... 21 days. Please tell me why a CPO vehicle still well under original warranty according to miles would need a new transmission-even if youd had it a year. Two or so months and new transmission dont add up. Even the service tech who worked on it said theres no way this car could have been inspected or passed inspection. Brakes, rotors, transmission, speakers, window motor guide, blower motor, steering wheel, and a bunch of other stuff. Are you kidding me?. Two or so months and all of this? Feel free to reach out to me. The selling dealership has done absolutely nothing... nothing... they act like its a big cover up or something.

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesnt check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.

I have a 2012 GL450 with only 40k miles on it and I have had to have the front suspension replaced and/or fixed 2 times in a few months time. I researched if other owners have had this issue and yes it is a known problem since 2008. The MB dealer even knows of the issues this system has had. The problem is serious and is going to cause someone to lose a life or get hurt severely. The front suspension will just drop while you are driving and you receive a malfunction airmatic error on the dash. This seems to me a recall issue, but for some reason MB does not recall and fix the problem, until I guess a family loses a life. Fortunately my vehicle is still under warranty and they say they will fix it, but this is not my concern. My concern is that this issue is a real safety issue and the NHTSA needs to look into it. Look Takata stepped up and are fixing their faulty airbags, MB you need to fix your suspension systems before someone get hurt or killed.

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on. He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I dont know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I dont know if they fixed the whole problem.

Our 2005 ML350 spontaneously caught fire recently and was completely destroyed. It was recently serviced and our insurance has opened a cause and effect investigation to rule out any service related fire. Thankfully no one was hurt, and no other cars or structures were damaged by the fire. We are stunned and angered. Hopefully they will find out the cause.

I bought my 2006 ML500 in 2011. The car had previously been in a car accident so we were expecting some minor issues, as the larger ones had been fixed. What we were not expecting, however, was over $20,000 in repairs. Not only have we spent so much money at one Mercedes dealership, we had absolute awful service. Three weeks ago, my ML500 began shaking and wouldnt accelerate right away. We went into Mercedes expecting to get our problem fixed, and were told theyd do it for $1,600. We were so fed up with it that we just went ahead and paid for it. I picked up my car a couple of days later and started driving, and it seemed fine. The next day, the problem arose again, except the shaking became extremely worse. At this point, I dont even know what to do with this vehicle, and am so shocked that we paid $1,600 and nothing was fixed. I HIGHLY DO NOT RECOMMEND BUYING A MERCEDES. I own a Toyota truck and have received extremely better service paying less than half the price!! Not worth it!! Go for a Lexus or Acura instead!

I love it! Great power (305 HP) and acceleration. Comfortable ride, great handling and good technology. It will spoil you and make you not want to drive other crossover SUV’s. Excellent sound system and great integration with the iPhone.

Unfortunately I cannot repeat my exact sentences since my complaint had to be inserted to a form provided by Mercedes Benz. My complaints were about rear bumper parking sensors and seats. I have not heard anything from the Mercedes Benz up until today and I have not received any acknowledgment that my complaint was received and would be duly addressed in due time. That is a real shame for a world leading automotive company.

As of May 24, 2016, I spoke with the General Manager, Dan **, several times this week, at the St. George, Utah, Mercedes-Benz Dealership. He was professional and promptly investigated my complaints and concerns. Dan stayed in constant communication with me. Upon completion of his investigating the facts; he determined that since his organization diagnosed the problem on my vehicle incorrectly, that he would in his words, make it right, and honor the initial estimate and make the repairs on my vehicle accordingly at no additional charge to me. He ordered the additional parts and apologized for any inconvenience this ordeal has caused me and my family. At this point, I am very satisfied with the outcome and looking forward to picking up my vehicle by Saturday. It is refreshing to me to see that good leadership does still exist in business today. As a consumer, it is very important to give the decision makers and people in positions to affect outcomes an opportunity to solve the problem. Sometimes, things are not as they appear on both sides of a disagreement. I would like to thank Dan and his Service Department Team at Mercedes-Benz of Saint George, Utah, for again making me a satisfied customer. I would recommend this organization to all potential car buyers, my friends, and family, without reservation. This dealership has impeccable integrity and will go above and beyond to satisfy their customers. Respectfully submitted, Lieutenant Colonel (Retired) Pete Webster.

In Oct 2012, 1 week before Sandy, I purchased a lease from the above and traded in my vehicle. At the time of the transaction, the dealer took my vehicle and I signed a contract for my current lease. The only amount of payment indicated on the contract was my first month payment. Ive recently experienced unacceptable and despicable customer service regarding that purchase. I was temp displaced from my home following the weather events. Upon my return to my home, I received notification that I was responsible for a lease penalty for over mileage in the amount of $2500. At the time, I figured Mercedes did not update their system to reflect the new lease purchase. This was during the second week of Nov. I had my license plates put on my new vehicle on the 16th of Nov and inquired about the notification to Claudio **, the salesman who sold me the lease. At that time, he explains that I have to work that through Mercedes Financial or I could have had that rolled into my new lease payment. I spoke to his boss, Peter, on 16 Nov. who told me there was nothing that they could do although they wish they could. On 17 Nov., I had to travel out of town for work and then came the holiday. I contacted Claudio last week, and asked to discuss this matter with the district manager. I was told to call him this evening. His name is Scott. Scott explained to me that I missed a window of opportunity after I spoke with Peter. I had 24 hours to respond in person. That opportunity consisted of redoing my contract so that the $2500 which was never brought to the table during the deal process could be rolled into my new monthly payments. However, when I spoke to Peter, I was told that there was nothing he could do so this window of opportunity was in fact never presented to me in writing nor verbally.I explained this to Scott who seemed surprised. I have asked Scott to send me all of this information in writing explaining that a window of opportunity was presented and it is no longer valid. No other options have been presented to me. I am a disabled veteran who has been a loyal customer with Mercedes since 2007. Now that the deal has been made, Im being treated poorly because the entire terms of agreement at the time that the deal was made, were not explained to me either verbally or in writing. I only went into this new lease agreement because according to the terms of agreement that were laid out, that I was informed of, it was a great deal. I have since been blindsided with the omission of a lease penalty I would be responsible for upon accepting the deal. The fact that the $2500 lease penalty or any lease penalty for that matter fee was never brought up during the entire deal process is a tremendous error on that entire sales team. I am kindly requesting your assistance for a viable solution because this type of treatment is unwarranted and completely unprofessional.I have since contacted the CEO, Mike Morais, and received a response from him in Dec 2012 apologizing and informing me that he would look into this matter and get back to me. I have sent follow up correspondence as there is not a listed number for him to no avail. I have informed Mercedes Benz Financial from beginning to end about this matter. They too have tried contacting the dealership to no avail. Ultimately, I am responsible for full payment and this is a hardship which I have explained and have attempted to work with Mercedes Benz Financial to make payments to avoid delinquencies. However, my account was recently submitted to a collections agency as I was unable to make the minimum amount requested by Mercedes Benz Financial. I did work out a plan with the collection agency that is within my budget constraints. However, this situation should have never come to this. My vehicle to this was in mint condition and the only reason why I traded it in is because I was tricked into a deal. Thank you for your time and attention.

M-benz will hurt you. After my wife having a major electronic failure came home quite shaken just after leasing the Mercedes Benz sl63 AMG, I had the car checked. They said there were no error messages in the computer to collaborate her statements of the lights and the gauges going crazy inside and out of the car, with numerous error codes coming up. We later found out Mercedes Benz has their on board computer set to reboot with critical failure there by wiping the memory clean of the event. After other numerous electronic failures and not getting Mercedes to fix or even acknowledge them, even with photos and video, we were almost killed one night on the open highway on Oct 7 2013 when the same event that happened to wife finally occurred with me in the car. When the electronics went on rampage and freak-out lights flashing, bells dinging, flashing error codes and emergency message causing me to try to get the car on the shoulder of the road, I struck a piece of tire left on the road probably by a truck. It took the whole front of the car out. After 6 weeks of waiting for our car I called Fletcher Jones in Nevada. They told me they could not get the error codes to clear but not to worry, they were going to get it cleared up. 2 weeks later we got the car. I asked what it took to get the codes cleared up, he smiled and said the tech crashed the on board computer and it reset itself. When we drove the car back home from Vegas we had transmission trouble and error codes. I called Fletcher Jones in Las Vegas Nevada. They told me to take the car to Fletcher Jones in Ontario, 15 miles from our home in Verdemont CA. They kept the car for a few days and when they returned it they said there was nothing wrong with the transmission and there were no error codes. After several trips back to the dealership, half of the time they would not take the car. They refused to keep it till it was fixed and they would call me when the part came in. Before the part came in we were informed that my father in-law was on his death bed. I called, explained the situation and asked if they could expedite the part so we could take the car back east. I was informed by party dial that their main tech guy, George, said the car was safe to take back east the way it was.On our way out to pa, when we reached Flagstaff we started to have problems with the trunk not closing and the trunk opening while driving on the highway. By St Louis we had electrical problems and the trunk would not lock or close after opening. We drove to pa with trunk wired shut. While in pa the car was at Mercedes 4 times in 5 weeks. We were forced to stay an extra week waiting for parts to come in. We were told that the electronics were screwed up in the front of the car. Just outside to Amarillo Texas the same thing happened with the electronics that caused the accident and damage to the front of the car in October 7 2013. This time we caught it on video. We almost made it to the side of the road just before the car stopped running and went dark. The car coasted to a stop. We had no cell reception. We waited in the car for awhile. Out of desperation I tried to start the car and it sprang to life like nothing happened. Thank god we got this on video. It DID not matter to Mercedes Benz when I sent the video to Fletcher Jones in Ontario. They said not to bring in the car, they would show the video and Mercedes Benz and get back to us. They never DID!!! So much for the mantra the best or nothing.

Mercedes-Benz totally ignores the customer complaint. Will even go as far as lie to you and literally hang up the phone on you! I bought a slk280 used with only 14,000 miles on it within a year and a half. I noticed that the clear coat was starting to come on. I contacted the dealership where I bought it. They told me that it was probably acid rain so I contacted Mercedes and they said that they had no problems with their paint. I believe them. 2 years later my problems way worse and then I find out that other people with the red and silver paints are having problems with the clear coat peeling! If youre having the same problem please contact me through Facebook. I would like to help, by way of getting people together who have the same problem to start a class action lawsuit. Apparently Mercedes will pick and choose who they are willing to help and usually its those who can afford an attorney!

Vehicle engine failed after this brand new vehicle had only 23 miles on it. Stunningly poor quality for a Mercedes. I’ve owned other MB vehicles without issue. But it feels as if quality control, from delivery of vehicle to end product, has massively deteriorated. My advice, buy another brand.

My 2002 Mercedes E-320 (purchased brand new) has had many electrical problems and it only has 110,000 miles. I stopped taking it back to the dealer (RBM) a couple of years ago because their service charges were absorbent, I didnt feel they valued me as a customer, and there was always multiple additional problems that they would claim they found wrong, costing at least a couple thousand dollars each time I went in for service. A couple of years ago the cluster failed. The locks would not work, the gas tank it would not automatically shut off, the speedometer would not work, the car was sluggish, etc. The cluster was replaced. The rear right light cluster has been replaced three times. Last October 2014, while driving, the radio abruptly stopped working, the doors would not lock, and the trunk would not lock automatically; I had to manually lock and unlock the doors and trunk with the key. According to the mechanic, a couple of fuses needed to be replaced. He disconnected the wiring for the radio to work until the fuses were replaced, but the doors would not lock and the trunk could not be unlocked. He replaced the fuses and everything was fine until the week of Thanksgiving. Any time I started the car, the trunk automatically popped open and could not be reclosed. We finagled the lock closure on the open trunk with another metal object to lock the trunk while it was open. We then pushed the button to unlock the trunk and it was able to be closed and remained closed until we stopped and restarted it again. This problem persisted about three days and then abruptly stopped. A couple of weeks ago the problem started again. I took the car to the repair shop and the mechanic said he did not know what was going on. He said he reset everything and the problem went away. However, a week later (today) the problem returned. I have to keep a small pair of scissors in the car to maneuver the inside trunk latch to lock the trunk while it is open and then push in the outside trunk button to unlock it and it is then able to close. However, each time I stop at a destination and restart the car, the trunk pops open and will not reclose unless I get out, while the car is still running and go through the maneuvering routine. I called the mechanic and he said he is not sure what is going on; I would have to bring the car in again. If bad fuses caused the issues in October, could there still be a bad fuse or could it be something that he did not reconnect?

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.

300 E Cab 2012 - When I ask command blue tooth to call name from my phone book list it only gives me the option to call only one of 3 phone numbers 1-2 or 3, intermittent problem but recurring on more than 4 different times. Also drivers seat belt does not completely retract. Also strap gets caught in door.

I have owned Mercedes Benz vehicles for over the past 10 years getting a new vehicle every 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealer’s statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hours. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the normal channels have yielded me no results, not even a return phone call.

02/28/2015- Vehicle purchased from ** at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair. Note - Vehicle states intermittently Vehicle Not in Park, Vehicle May Rollaway. 03/02/2015- Vehicle was taken to Mercedes Benz Greenway for detail service and given required accessories. Refund check was still not available as previously stated by **. 03/10/2015- Given Mercedes Benz Financial Contact Information. 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service. 05/03/2015- Sent text to **, Its **. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!05/04/2015- Resent Text message to **. No response from 05/03/2015. 05/04/2015- **, responded, Morning, I just checked and my accts payable said your check was mailed last week. No check received. Note: Vehicle Braked unnecessarily on intersection which could have caused an accident. 05/06/2015- Car Serviced at Mercedes Benz Sugarland for PreSafe Limited Warning Limited Warning light on and console replaced. (Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get console replaced.) Note: Traction Light Intermittently comes on. 05/08/2015- Vehicle picked up from Mercedes Benz Sugarland from service department. 05/08/2015- Left ** Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to **, Pre-Owned Sales. ** stated that he would convey information to finance with no call back. 05/09/2015- BBB complaint # ** filed against Mercedes Benz Greenway. I was promised that I would not be charged $139,00, Nitro Tire Charge for my new vehicle purchase on 02/28/2015. I was originally informed by my salesman that if the check wasnt ready within the week that, he would have it ready when I pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On May 08,2015 I contacted left Finance Manager ** several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the **, Manager of Pre-Owned. ** stated that he would convey the message to finance with no call back on 05/08/2015. And it goes on and on and on so I am now asking for the assistance of the BBB.05/26/2015- Contacted Towing company via Mercedes Benz Roadside Assistance per ** and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. (Vehicle stated Service Required, Do Not Shift Gears.) 05/26/2015- Left voicemail for ** that vehicle was picked up and towed. 05/27/2015- ** called stating that vehicle has not arrived. 05/27/2015- Left voicemail for ** and contacted Towing company per **s voicemail that vehicle has not arrived. 05/28/2015- **called and stated for me to contact Roadside assistance for location. 05/28/2015- Contacted Roadside Assistance and they would not release location to me without a Police Report. 05/28/2015- E-mailed sent to ** & E-mailed sent to ** stating I have contacted several team members as well as members of management and I have one issue that that I have unresolved. I am hoping that you can assist me. Please call me at **. No Returned E-mail or call back. 05/28/2015- **from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received. 05/28/2015- Called ** and left voicemail for a call back. 05/29/2015- Spoke to **, Customer Assistance Center regarding complaint survey submitted. 05/29/2015- ** returned my phone call. I informed him that I had filed a complaint to the Better Business Bureau and contacted Mercedes Benz, USA regarding the overcharge in addition, to the, poor Customer Service Experience.05/29/2015- Contacted ** at Mercedes Benz Sugarland and was given a Loaner. 05/29/2015- Messaged Received from Mercedes Benz Greenway via Better Business Bureau. 06/01/2015- E-mailed and left a voicemail for ** at Mercedes Benz, Customer Assistance Center. 06/01/2015- ** called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners. 06/02/2015- Left voicemail for **. 06/02/2015- ** returned my phone call. Informed ** that ** stated due to water damage that I needed to return the rental. I had never been informed of this as this had been my 3rd Mercedes Benz. Requested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz. 06/02/2015- Left message for ** to discuss Loaner.06/02/2015- Left several voicemails for **. No returned phone call. 06/02/2015- ** followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/2015. Informed ** per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased 2015 ML350- White; vehicle back. She stated that she would make a note. I told her to make a note of the Poor Customer Service including all that has transpired as well. 06/02/2015- ** returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from Germany. Upon arriving was too busy for me as he was taking his son to WWF Event. I was able to convey with ** to speak with ** at Mercedes, USA, as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues. My vehicle was driven up to me to take as I was confused if it had water damage then why No Service Message Indicated on Vehicle Panel either. 06/03/2015- no call from supervisor from conversation with ** on 06/02/2015. 06/04/2015- Per ** Mercedes Benz finance need to Finance information to contact dealer for cancelation of extended warranty. 06/04/2015- Left message for Finance manager ** regarding cancelling all extended warranty, no call back. 06/04/2015- Spoke to ** and gave cancelation information, was informed that she would convey information to **.06/04/2015- Requested Cancelation from **, Finance. Informed him that I wanted to cancel any and all extended warranties. I issued him my fax number and said he would fax cancellation forms for me to sign. **, never faxed the documents as stated. 06/09/2015- Complaint Letter added to, BBB complaint # **. 06/09/2015- BBB Complaint #** filed against Mercedes Benz financial. 06/10/2015- Complaint #** filed with, Consumer Financial Protection Bureau. 06/10/2015- Received Mercedes Benz Check for $147.68. 06/11/2015, ** Regional Case Manager with Mercedes Benz called and left message stating that he received my complaint via the BBB. Following up: 1-800-367-6372 ext:**.06/11/2015- called ** and left voicemail, no call back. 06/11/2015- Filed complaint with Texas Attorney General. 06/12/2015- Spoke with ** from Mercedes Benz, awaiting follow-up. 06/13/2015- Filed Complaint with Consumer Affairs. I have suffered from from Mental Anguish and unnecessary stress, per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz Sugarland. I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

Towards the end of May 2013, I went to Mercedes Benz in Durban Old Fort Road. I wanted to book my car (2003 - S320 CDI) for minor repair and service. The service adviser Zain ** spoke to me and explained that the workshop is busy and that I should return on the 5th of June 2013. I explained to him that receptionist (the lady that does the booking) said that there was space for my vehicle. Zain insisted that I return on the 5th of June and so I obliged. On the 31st May 2013 I took my car for steam cleaning and body wash.On the 5th of June 2013, I returned to Mercedes Benz Durban to have my car repaired and serviced. I was attended to again by Zain. I explained to him that I was unhappy with the way my car was idling; it was idling rougher and louder than normal. There was also a small rattling noise in the engine compartment when listened to with a technical ear; I myself am a diesel technician by profession though I am retired. I told him about the car having a lack of power on takeoff points and smoking when going up hills. I also mentioned that he should attend to the fault that they had diagnosed in August 3-8 2012. Zain, the service adviser, started the car and tried to listen to the noises I had complained about. He said he did not hear any noise, and asked me where am I hearing the noise. I said that the noise he is hearing is exactly what I am complaining about. He insisted that there was no abnormality. At this point I had to tell him that this is my car and it is an S Class. It does not sound like this normally. He then wrote on the job card, Rattling noise in the engine, in a way that showed that he was not taking my complaint seriously. I then told him that the noise is not inside the engine but in the the engine compartment. He then asked me to relax, the technician will diagnose the fault; I must just sign the job card. I signed the job card and left in hope that all the issues that I had raised would be dealt with.A week later I received a call from Zain. He told me that they had diagnosed the problem that was giving me concern. He said that the EGR Valve needed to be replaced and that it is the cause of the idling abnormality I had noticed and it also causes lack of power on takeoff points and smoking when going up hills. I was happy with the response he had given me and asked him if my insurance would be able to replace that for me. He told me that he had already spoken to my insurance company and they said that they only repair the engine not anything outside the engine. I told him that it was fine, he should go ahead and have my car fixed at my expense.Two weeks later I received a call from Zain. This time he called to tell me that my cars engine had packed up while parked at the car park after the EGR Valve had been replaced and the car was left and ready for collection. They said I should come and have a look at it. When I got there, the car was on the ramp, the sump was off and smashed and one bearing cap was left on the floor. Rian, the Group Leader, accused me of having the car fixed before it came to Mercedes Benz in Durban because it was very clean underneath the car and he also suspected that it had been in an accident. I told him that I had never been in an accident and my car has never been fixed since the last time I had brought it in August 2012. I told him that my car was clean because it was steam cleaned on the 31st on May, Just before it came to them. I asked him why the sump was open; he said the assessor asked him to have it opened. He further told me that they have found 3 main bearing caps loose in the engine. I asked him if the checking of loose bearings was also an instruction from the assessor. He didnt respond to that question. He only said that the person who was working on the engine forgot to torque it properly. I asked him how was it possible for my car to travel 95,000 km with loose bearing bolts? He then said he wanted proof that my car was steam cleaned underneath. I then went to the service manager, Gerald, and told him that I dont understand how it is possible for the car to smash its engine while parked in the car park with the key not in the ignition. For me with my technical background, it sounded impossible. I also mentioned to him that Rian had made very serious accusations and that those accusations can lead to very serious consequences. I asked him to please do a full internal investigation in order to find out what really happened to my car.A few days later, I received a call from a person who told me that he is the service foreman. He said that the Dealer principal was not prepared to take full responsibility for my car though it was damaged in his premises and he didnt give any reason as to why that was so. He also said that if I want to discuss anything regarding my car I should speak to Zain, the service adviser. He then hung up the phone. This was very stressful for me and I thought that maybe they wanted to see proof that my car was indeed steam cleaned underneath. So I went to the car wash where my car was steam cleaned and they gave me a copy of the receipt. I took this receipt to Zain, the service adviser, and he took it and told me that he would pass it on to management. Seeing that everything had come to a standstill at Mercedes and management was now unwilling to help uncover the truth about my car I remembered that Rain had told me that my cars EGR Valve was replaced by an elderly black man. If I am not mistaken his name is Enock. I found out from other workers that, that man is unqualified, was not supposed to have worked on my car. I confronted management about this and requested a full report from every person who was involved with my car while in their premises before it was reported damaged. I also requested a report from the person who physically removed and replaced the EGR Valve. I never received a response regarding those requests.I heard that Enock, the mechanic who removed and replace the EGR Valve in my car, was taken in for cross examination by management but none of the findings of this were shared with me. I also heard that the workers were threatened that if they shared any information with me that they would be fired. So whenever I go to Mercedes Benz, everybody who is an employee at the workshop avoids me even though I am a customer there. I have phoned the service manager on numerous occasions and I have left messages for him but he did not respond to any of those calls. I then wrote a letter to him. In this letter I expressed that I have been trying to get a hold of him unsuccessfully for the whole week. I have since written three letters to them and have only received a letter from their lawyers as a response to my letters. I have enclosed all my correspondence with Mercedes Benz Durban.I am frustrated with the service that I have received from Mercedes Benz Durban and its management team. It has very little regard for its customers. It is not the first time that I have received terrible service from them. Last year when I sent my car in, in August 3-8 2012, I reported to them that the Mercedes Benz tool kit that is standard in the car as well as the pay as you driver device is now missing from my car and that the insurance company has tracked the device as last being operational in their premises during the period that it was with them. I was told that they do not know what I was talking about and no investigation was conducted even though I gave Zain proof of this from my insurance company (Please contact me for more information regarding this)I would really appreciate it if this matter could be investigated and for this issue regarding my car to be resolved quickly and amicably because I am now without a car and as a result I am very stressed.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

I bought a 2006 S65 AMG 2 years ago with 72000 miles. This car has been nothing of a money pit. I found the original owner and he supplied me with receipts for repairs that totaled $7000. Within the first few months owning this, I had to replace the front strut... $3000. One year later, the ABC system hose failed draining all the fluid and destroying the pump. Cost to fix this? $10000. I did get a Vehicle Master Inquiry from the dealership and this car has been constantly inside the dealership. For a $172000 car when new, this thing is a MAJOR embarrassment for MB. I later did research only to find other horror stories with Mercedes and their top of the line S series. I understand routine maintenance is needed on these, and was done on mine. Doesnt matter. They are still very unreliable cars. The Best or Nothing...? LOL!!!

The front seat warmer burned my wife, and made a big hole in the drivers side seat, which cost us approximately $1,500 to fix. The make and model of the vehicle is a 2007 Mercedes ML 350.

They last for years and perform better than other automobiles. If you are looking for an automobile that will last and perform for years, have incredible service and has timeless styling then look to the Mercedes! You can literally drive up to 200,000+ and the auto will still handle well, look good and offer a smooth ride. Mercedes offers a variety of models and price options and top-of-line service and maintenance.

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didnt want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

I bought the car when it had half a tank of fuel in it but when you fill it up is stinks of gasoline. If you go online searching for this problem there are a lot of complaints regarding this situation but Mercedes chooses to ignore it! No recalls! Just expensive fixes! This is the 2nd piece of crap Mercedes I’ve had the misfortune to own.

This cars performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

What does the Mercedes brand represent? Safety? Reliability? Excellence? Comfort? Customer Service? Not anymore. My brand new 2019 Mercedes c300 and MB USA have failed me in all of these areas. My car, which is barely six months old, stalled without any warning while I was on the interstate heading to work. I narrowly avoided several collisions while trying to pull over. I had the car towed to the dealership (MB of Orlando), and the car was returned to me the next day with assurance the issue was fixed. I asked to speak with the service director Ed **, but he never called me, rather he only responded with brief and vague emails. I also requested to speak with Mr. **, the general manager, and he too was elusive. Ten days later, it stalled again on the interstate on a Sunday evening. This time, my pregnant wife was with me, and needless to say the experience caused her a great deal of distress.We had the car brought to MB of South Orlando, as it was the closest dealership to where the car stalled. I was told by this dealership to leave the car, and theyll have it looked at in the morning. I asked them to please help me and my pregnant wife find a ride home, perhaps provide a shuttle, or loaner vehicle. They said there is nothing they can do, and that we need to find our own way home. They returned the vehicle two days later, saying its working fine now after replacing a computer chip. I decided to call MB USA customer service the next day, and explained my disappointment to the representative. I was assured somebody would call me within 24 hours from corporate. 24 hours came and went, and no call from corporate. Finally, about 36 hours later I was able to get a hold of Jena from corporate.Jena listened attentively to my grievances, and was sympathetic to my situation. She said shell get back to me after gathering more information about the vehicle, and speaking with the dealerships. To her credit, she did follow up with me. However, she said the vehicle has been serviced per contractual and warranty agreements, and that there is nothing else MB USA is required to do for the customer. Im extremely disappointed by the level of customer service from MB USA, and the MB dealerships mentioned. Im even more disappointed that my vehicle is not safe or reliable, having broken down twice in two weeks. Mercedes Benz, is this your new standard?

Its a 2006 Mercedes R350 with 63,000 miles. All recommended service was performed at the suggested mileage, including regular oil changes every 4,000 miles (synthetic oil). Engine started making ticking sound when running. I put it in for service at Park Place Mercedes. They replaced a pulley at a cost of $700, and did not solve ticking sound. Mechanic informed me that ticking sound was normal. Of course, I did not agree, but was unable to convince them otherwise. Two months later, It had complete engine failure, without warning. The cost of repair is $15,000 (same as value of car). I requested assistance from Park Place Mercedes and Mercedes USA since the car was out of warranty. Park Place Mercedes denied any assistance in fear they could be held responsible for missed diagnosis 2 months earlier. Mercedes USA offered $2,000 toward repair and since has rescinded the offer and indicated they would provide $2,000 toward the purchase of a new Mercedes. What am I to do?

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

I am having the same issue with Mercedes Benz Walnut Creek, CA. My check engine light came on within a few days of purchasing the car. The salesman Jimmy ** says that the previous owner told him that when you put gas in the light went off and sent me on my way. I came in twice more with the same complaint only to be sent away again. A short time later the cel stayed on. Eventually I had to get my car registered and have the car smogged. The smog place so the cel on and would do no more work. He suggested that I take the car back to MBWC where I purchased the car. I had an extended warranty that canceled but was told it could still be used. I was given a loaner car for a month but when MB could not get paid with the extended warranty they took the loaner back with no charge. I thought this strange. I called the general manager to discuss with him. After he spoke with his people he told me what his people said but did not have an ear for anything I had to say. My car has been at the MBWC dealership since April and after calling AGAIN general manager called to tell me they had not realized my car was still there and that after a couple of days they would start charging me storage. The last attorney I spoke to told me I didnt have a case because the amount of money I would get would not be enough to cover his attorney fees. He is greedy. I am still making payments on my car. Also result of the cel being on the problem with the transmission was missed. I now need another transmission which I got an estimate of $2200+ and the cam shaft issue $7000+. I really need help. There is a lot more but so much to type. Is there anyone willing to help steer me in the right direction?

I have had to replace the back two tires due to them balding from the inside. I had only had less than 19,000 miles. Has anyone else had this problem?

Worst customer service experience! Employees and corporate and have no understanding of the warranty guidelines. Certified vehicles are only certified to their standards, not to the federal regulation standards!!! They will avoid you to avoid paying for costs they are responsible for.

I have a 2009 Smart car and the paint top clear coat is peeling off all over the car. If you google this issue, you will see that many of the Smart cars have paint issues, especially the red ones (which mine is). I called the Smart headquarters and I was instructed to apply for the Goodwill out of warranty process. I went ahead and got the estimate from their approved Auto shop and submitted that. I received a call today from Adam from the Mercedes-Benz headquarters and my request to have the car painted was denied. I saved for 3 years to purchase that car new. It now looks terrible and Mercedes-Benz has to know that this is an issue with their Smart cars. So, now I ride around in a crappy looking car. When people ask me how I like my Smart car, I take them for a walk around my car and then inform them that Mercedes-Benz will not back this issue up. I am very disappointed with their customer service. You would think that it would make more sense for them to fix the problem, versus me riding around in a crappy looking Smart car. Clearly, they dont care about their customers and keeping them happy. I would never recommend any Mercedes-Benz dealership. I should have bought a Subaru based on their excellent customer service.