BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

C300 with 90,000 Km. Would not start - catastrophic failure. Repair bill to $8000 with no end in sight. Weber Motors in Edmonton gouging and was MB Canada doing nothing. I am ready to walk away from this car. I finally threatened to sue and spoke to the manager and the bill is now about $5K. They tried to tell me it was reverse boosted when it has never been boosted at all. Really????? Totally unacceptable. To put in perspective, my previous car was an Infiniti which I kept to 260,000 KM and no problems with it. The one before that was a Volvo which I kept to 268,000 Km with no problems. I take very good care of my vehicles and I did same with the MB to no avail. When I get this car fixed, I am selling it as soon as I can. It will be a cold day in hell before I have another MB.

I have a 2007 Mercedes Benz S550 with 25k miles, and had to spend $6000 for a Remanufactured Transmission at Mercedes Benz of Scottsdale, Arizona. I called Mercedes Benz Corporation and a case manager by the name of Valerie told me that because I dont have any warranty from Mercedes Benz, I am on my own and kick rocks, they dont have to pay for the transmission. What type of company sells a product and when the product fails, they dont want any part of it. Please I need an attorney to help me deal with this issue. You tell me a vehicle that costs $100k to make needs a new transmission after 25k miles driven. Are you kidding me? Mercedes Benz has a lot of people in my situation. Can the Us Attorney General does her job? Can you please investigate Mercedes Benz and find out why they cost American Citizens so much money after buying their fake beauty cars....

I have replaced 7 Tires within the past two months. This has caused inconvenience and expense. I have filed complaints with the City of NY and have been turned down. Is there any attorney handling a Class Action Suit? I would like to be notified.

The check engine light came on in my 2006 MB SLK 350. I took it into Mercedes dealership in the Richmond Auto Mall, charged me $250 to tell me that the Balance Shaft needs to be replaced, a repair in the order of $5000. On looking into the problem on the Internet, it seems MB SLKs from 2006 and 2007 suffer this problem, the balance shaft breaking down at around 50-60,000 kilometers. I have read that the metal used was too soft for O.E. specifications and that a class action lawsuit was filed in Oct 2010 and dismissed by a New Jersey judge November 2, 2011. I dont understand how MB can get away with this.

Just found out that due to Covid, Mercedes Has stopped Your ability to transfer your lease. So if you fallen on hard times and you have someone to take over your lease you are stuck. They have made it so you have trapped. Shame on you, lost all respect!!!!

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

Recently I had an issue with my 2011 Mercedes E350 sedan. The blind spot sensors were inoperative. My car had just lapsed in warranty. I took it to the dealership and they told me that I would have to pay to get it fixed. I contacted Mercedes Customer Care and they were very helpful in getting it resolved amicably.

I had a 2006 ML350. It spontaneously caught fire as it was parked two hours after I had driven it. The firemen state in the report it was an electrical fire and started from a short in the rear taillight harness, much like the investigation in the C-class. They could determine that in only twenty minutes time. I brought this to Mercedes Benz USAs attention and they were careless about the safety dangers that this caused/posed. They said it wasnt a manufacturers defect. Might I remind you the car had been parked for 2 hours. God forbid if consumers found out that the ML-class would be involved in the same investigation as the C-class. They were of more concern about this being leaked or exposed and tried to sweep my case under the rug. They held my vehicle for about 2 months for their investigation and not to have any conclusion of the manufacturers defect is complete BS. They told me that the fire was inconclusive and not a manufacturers defect. Get this! They only gave me one case manager and limited me only to speak with her. After I had asked to speak to numerous other managers and higher ups they told me I strictly couldnt. After being trapped in this corporate cover up I had nowhere else to turn. SUSAN (my west coast regional case manager). How many other vehicle cases did they sweep under the rug like mine? I do not expect this kind of cover-up from Mercedes and would expect them to stand behind their vehicles. I only had 76,000 miles on it. An absolute nightmare!! THIS WENT TO CBS2 KCAL 9 THE BBB, NHTSA, numerous auto blogs ,CAS and the Federal Trade commission . IM STILL NOT DONE!!

The bumper of my new 2017 E Class fell off after barely touching a parking bumper like you find in many parking lots. The bumper does not even have a scratch on it. The dealer says that this is common and they fall off all the time!!? Mercedes Corporate will only definitely understand how I feel. How can a force small enough to not even scratch the paint on a bumper make the bumper fall off?! To add insult to injury, the bumper is not in stock, and I will have to wait a few weeks to get the car repaired. Definitely my last Mercedes. $2600 to repair, and no end in sight.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

My Mercedes S430 2005, has been repeatedly stalling. Had my mechanic put tester on it and showed crank shaft position sensor. Bought the first sensor from NAPA which was a different color from the original. Dont know if that makes a difference. Car continue to do the same thing. Bought second sensor from AutoZone same color but displayed same issue. Im in the process of taking it to dealership. Very unhappy and dont have money to blow.

Hi there. Whoever is reading this is my experience. I fought with my cousin for many years, Who is better Benz or Audi? I could not take it from him saying Audi is better. But now after owning many of Mercedes I realized he was right. I have a Mercedes Metris that I bought last year for $40,000 for my company. Used it for year and putting 30k on it. Worth now $18,000. Seriously. Tires are worn already pieces inside a car. They start falling apart. Looks more like Kia or any other cheap car. Whats happening Mercedes? You cant afford competition anymore. Then stop producing this cars. We will buy 30-years-old ones. They run better and have great value. I also own 2010 ML appraised $12,300 only 70,000 miles... I am moving to any other car but you Mercedes. Bye.

Remote starter only works 1/2 the time. It gives you a error and tells you to try later. Called tech support many times. They get it working for a while and does same thing. Also you cannot remote start unless you have a 1/2 tank of gas or more. That is stupid. I always have to fill up to use the remote starter? I could understand if gas light was on. But that is ridiculous. Also run time is only 10 minutes. In new England cold that is not even close enough to warm car up.

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesnt check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.

My husband and I own a business and finally had the fund to purchase a brand new special order 2013 Mercedes Sprinter Van in Fall 2013: FOR CASH, No Financing!! Month one he had brake and electrical issues & each time he went back they told him he was crazy. Month 2-5 (last time brought in was one week ago) weekly visits for failing brakes, emergency lights coming on and scary noises from the van. Each time they find nothing and they tell us there is no recall. How can something become a recall if they wont report the finding??? We were forced to started videotaping things to send them but magically they would tell us it was something he did. The van has less than 2,000 miles but we are the issue. This van has been in and out of service every month but they cant find anything wrong. Each time its there, we lose money, so why would we want to waste their time and ours??? At one time they had it in the shop for over 2 weeks!!! We never had these issues with our used vans. My main fear is the brakes stop working when I have my kids in there or some child is crossing the street and the brakes dont work. We are told every time that they cant find anything wrong. We spent over $55,000 cash and we lose money every time is sits in the shop. The service people have not helped us at all in this dealership and we dont want anyone else to go through this!!! I dont know where else to turn!!!

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. Its very disappointing that MBUSA & MBFS dont care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

Worst service ever! I recently got a flat tire and called Roadside Assistance for Mercedes Benz. When they sent me the FIRST guy he was so rude even went as far as saying HELL NO when I told him where I needed to be towed to. Mind you the only reason I needed a tow was because he was unable to put my spare tire on because he did not have the proper tools. So I called Roadside back. I let them know I needed someone who had the tools to unlock my tire (mind you this is Roadside for Mercedes so you can assume how annoyed I would be after someone who wasnt qualified was sent to me.) So here we go two hours still stuck on the side of the road, they send me out another tow truck and surprise it was the same guy from earlier and of course so charming I guess they rerouted me to you so I have to take you. I call Roadside imminently so that I can have someone else sent out AGAIN. Mind you I remind them that he must have the special tools that Mercedes requires to take the tire off. Of course they send me someone who AGAIN is not qualified. At this point I am livid and had been stuck from 7:30pm-10pm. Once they were unable to take my tire off the guy starts setting me up for a tow, and then informs me that the only place I can be towed for free would be the dealership which at this point wasnt open so would have been pointless but was my only option unless I wanted to pay 200$ to be towed home. Great surprise considering all that has happened at this point. Mind you I choose to discontinue my triple AAA account since they had assured me Mercedes Roadside was the best to have. What a mistake. I ended up having to call triple AAA and reinstating my account so I can get towed to my home. At this time it was 11:45pm still on the side of the Freeway. Finally speak with a Roadside rep AGAIN and of course A manager will call you back Tomorrow. Its been a day so BLANCA if you are reading this Im still waiting for your call. What a Joke Mercedes Roadside is. WORST EXPERIENCE EVER. Definitely regretting even purchasing one at this point.

Our 300c has approximately 29,000 miles on it and has gone through 2 sets of tires already! Just returned from the MB dealer and was told that the 2d set of tires was of low quality that is why they are cupping. If that was so, why did the original set do the same thing at 15,000 miles? Apparently, there is something wrong with the car design. The quality of the car, a 2010 is definitely not what Mercedes used to build.

I think the Mercedes is a great vehicle, sleek and fashionable. What a reliable car! My only concern is the cost of parts when things do get damaged or components fizz out. My reason for giving it a 4-star. I only got to drive this car for work once, wish it was mine!

02/28/2015- Vehicle purchased from ** at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair. Note - Vehicle states intermittently Vehicle Not in Park, Vehicle May Rollaway. 03/02/2015- Vehicle was taken to Mercedes Benz Greenway for detail service and given required accessories. Refund check was still not available as previously stated by **. 03/10/2015- Given Mercedes Benz Financial Contact Information. 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service. 05/03/2015- Sent text to **, Its **. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!05/04/2015- Resent Text message to **. No response from 05/03/2015. 05/04/2015- **, responded, Morning, I just checked and my accts payable said your check was mailed last week. No check received. Note: Vehicle Braked unnecessarily on intersection which could have caused an accident. 05/06/2015- Car Serviced at Mercedes Benz Sugarland for PreSafe Limited Warning Limited Warning light on and console replaced. (Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get console replaced.) Note: Traction Light Intermittently comes on. 05/08/2015- Vehicle picked up from Mercedes Benz Sugarland from service department. 05/08/2015- Left ** Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to **, Pre-Owned Sales. ** stated that he would convey information to finance with no call back. 05/09/2015- BBB complaint # ** filed against Mercedes Benz Greenway. I was promised that I would not be charged $139,00, Nitro Tire Charge for my new vehicle purchase on 02/28/2015. I was originally informed by my salesman that if the check wasnt ready within the week that, he would have it ready when I pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On May 08,2015 I contacted left Finance Manager ** several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the **, Manager of Pre-Owned. ** stated that he would convey the message to finance with no call back on 05/08/2015. And it goes on and on and on so I am now asking for the assistance of the BBB.05/26/2015- Contacted Towing company via Mercedes Benz Roadside Assistance per ** and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. (Vehicle stated Service Required, Do Not Shift Gears.) 05/26/2015- Left voicemail for ** that vehicle was picked up and towed. 05/27/2015- ** called stating that vehicle has not arrived. 05/27/2015- Left voicemail for ** and contacted Towing company per **s voicemail that vehicle has not arrived. 05/28/2015- **called and stated for me to contact Roadside assistance for location. 05/28/2015- Contacted Roadside Assistance and they would not release location to me without a Police Report. 05/28/2015- E-mailed sent to ** & E-mailed sent to ** stating I have contacted several team members as well as members of management and I have one issue that that I have unresolved. I am hoping that you can assist me. Please call me at **. No Returned E-mail or call back. 05/28/2015- **from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received. 05/28/2015- Called ** and left voicemail for a call back. 05/29/2015- Spoke to **, Customer Assistance Center regarding complaint survey submitted. 05/29/2015- ** returned my phone call. I informed him that I had filed a complaint to the Better Business Bureau and contacted Mercedes Benz, USA regarding the overcharge in addition, to the, poor Customer Service Experience.05/29/2015- Contacted ** at Mercedes Benz Sugarland and was given a Loaner. 05/29/2015- Messaged Received from Mercedes Benz Greenway via Better Business Bureau. 06/01/2015- E-mailed and left a voicemail for ** at Mercedes Benz, Customer Assistance Center. 06/01/2015- ** called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners. 06/02/2015- Left voicemail for **. 06/02/2015- ** returned my phone call. Informed ** that ** stated due to water damage that I needed to return the rental. I had never been informed of this as this had been my 3rd Mercedes Benz. Requested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz. 06/02/2015- Left message for ** to discuss Loaner.06/02/2015- Left several voicemails for **. No returned phone call. 06/02/2015- ** followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/2015. Informed ** per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased 2015 ML350- White; vehicle back. She stated that she would make a note. I told her to make a note of the Poor Customer Service including all that has transpired as well. 06/02/2015- ** returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from Germany. Upon arriving was too busy for me as he was taking his son to WWF Event. I was able to convey with ** to speak with ** at Mercedes, USA, as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues. My vehicle was driven up to me to take as I was confused if it had water damage then why No Service Message Indicated on Vehicle Panel either. 06/03/2015- no call from supervisor from conversation with ** on 06/02/2015. 06/04/2015- Per ** Mercedes Benz finance need to Finance information to contact dealer for cancelation of extended warranty. 06/04/2015- Left message for Finance manager ** regarding cancelling all extended warranty, no call back. 06/04/2015- Spoke to ** and gave cancelation information, was informed that she would convey information to **.06/04/2015- Requested Cancelation from **, Finance. Informed him that I wanted to cancel any and all extended warranties. I issued him my fax number and said he would fax cancellation forms for me to sign. **, never faxed the documents as stated. 06/09/2015- Complaint Letter added to, BBB complaint # **. 06/09/2015- BBB Complaint #** filed against Mercedes Benz financial. 06/10/2015- Complaint #** filed with, Consumer Financial Protection Bureau. 06/10/2015- Received Mercedes Benz Check for $147.68. 06/11/2015, ** Regional Case Manager with Mercedes Benz called and left message stating that he received my complaint via the BBB. Following up: 1-800-367-6372 ext:**.06/11/2015- called ** and left voicemail, no call back. 06/11/2015- Filed complaint with Texas Attorney General. 06/12/2015- Spoke with ** from Mercedes Benz, awaiting follow-up. 06/13/2015- Filed Complaint with Consumer Affairs. I have suffered from from Mental Anguish and unnecessary stress, per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz Sugarland. I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.

In my opinion, Mercedes is an extremely well made car, with many extra features than other vehicles just dont offer. I will never own any another brand of vehicle. Wonderful performance, excellent ride and comfort. Drew

I have 1998 CLK 230 Kompressor which I have been enjoying without any problems whatsoever. In one of my routine maintenance schedule, the service mechanic required the car manual for reference which I gave him. A couple of days when I required it, I was told he lost it along side other documents. Of course, there was nothing I could do about it. Recently, the battery ran down, thereby locking the trunk without access to the battery in the trunk for jump-starting. I was able to start it much later. However, due to the run-down battery, I could not play my radio/cassette/CD due to code requirements (I didnt know it was coded). I have not played music for over 2 months and this is choking me up. What options have I got? Any answer or opinion?

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didnt want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

mbrace Mercedes is waste of money. The app never works. Most of the time you cant even start the app. When you start it, it cannot locate, lock, or start the car remotely 9 out of 10 times. When you call the customer service, you have to wait a long time and at the end the issue remains.

Mercedes GLE 350 SUV - I experienced sudden acceleration that caused me to shoot out from an auto wash about 75 yards. A small tree stopped me otherwise I would have landed on a busy road. Airbags came out. All engine front totally damaged. I received minor injuries.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

Do not buy Certified Pre-owned Mercedes Benz. They do not have the same warranty as a new car. Although we paid 60K for our GL 350 including extending warranty, and performed all the expensive services at the Mercedes Benz dealership after 2 years the car was diagnosed with heavy sludge on engine and needed an “engine replacement” which was originally denied by Mercedes Benz US indicating that a new engine will not be covered under the warranty because the Vehicle Mastery Inquiry (VMI) did not show any services prior the date we purchased the car. It was shocking for us to realize that the Mercedes Benz dealership in Miami sold us a CPO Mercedes-Benz with no history of service. The engine was finally replaced but only lasted ONE DAY. Apparently the engine came with issues and a SECOND engine was approved and reordered. All this time they were referring as “NEW PART” or “NEW ENGINE”. I called US Corporate to find out what kind of the engine they were putting in the car because it was hard to believe that a new part has passed all inspections and quality controls but failed after installation. Then, the representative told me that both engines approved to be installed were REFURBISHED or USED engines. Our car was in the dealership for a total of 86 days while waiting for approval to be repaired. I lost confidence on the safety of this car, as it was no longer a reliable source of transportation for my daughter. We ended up trading the GL 350 for a new Chevrolet Tahoe.

2003-2006 E series Mercedes in fact a majority of MBZ in these years use a sensotronic braking system SBC provided by Bosch. It has a secret limited number of uses before the computer renders the car inoperable. There were tons of problems with these and Mercedes and Bosch placed a 10 year unlimited warranty on them. Well mine went out at 9 years and instead of replacing it, the dealer reprogrammed it as directed by Mercedes and Bosch to allow for more brake actuators insisting there was no need at that time to replace it. I voiced my concerns at that time as I already knew from 100s of other owners that this thing is a time bomb. Well it lasted 3 months beyond the warranty and failed. This part costs 50% of the total vehicle current value and my car is cherry. I contacted Mercedes and they told me to go pound sand in a professional manner of course. Second Mercedes and now LAST Mercedes, probably have 5 -10 more cars in my lifetime, they would probably all have been MBZ. This was a deliberate avoidance of making the right repair the first time knowing full well they just increased the cycle count based on our driving habits to get us out of warranty. Mercedes plan is to get all these cars off the road because they are accidents waiting to happen, huge liability tail risk. When these controllers fail you have virtually no brakes. My real anger comes from their blatant dodging of the warranty and second such poor customer service on a for the most part quality piece of equipment. The whole thing reeks of fraud pure and simple.

I went to get my car serviced and requested if they would make sure they would wash and clean my car; specifically, vacuum the car trunk. The service fellow assured me that they do it for all cars that they service and it would be done. Well it wasn’t. I expected they would wipe the seats, clean the glass but all they did was a shabby vacuum job and washed the car mats. When I called and complained to Gordon, all he said was sorry they were supposed to vacuum the trunk but I guess they didn’t. He went further to say that they usually don’t clean glass or wipe the interiors at all. But he would mention it to the manager.It was such a cold response from the service provider at Mercedes Benz. He could have said, “Well, whenever you can come by, we will clean your car,” but he offered nothing. Useless cheap service. When you purchase a high-end car, I believe the service and customer care after are very important. It is such a turn off, that I wouldn’t buy another Benz because of the lousy, “give a damn about the customer” attitude.

I purchased this car in Bogota, Colombia. I had to get my second servicing. I called in advance and they did not have availability for two weeks. Meanwhile, my check engine light comes on. When the servicing date finally arrived I am told that the camshafts are messed up and they cant do anything until they hear instructions from the main headquarters. When they received instructions, the instructions were to dismantle and document and nothing else. 10 days later, the car is still sitting in their garage. They dont even offer a loaner car or an actual date of completion. I cant get ahold of anyone in Bogota. When I call MB America, they also cannot help. Have been trying to get in touch with Germany no luck as well. It seems like Mercedes-Benz does not care about customer service and or its clients.

2003 C240 - Rust, rust, rust. The sunroof was repainted, but all the rust came back. Rust on hood ornament all around it. Rust by the doors. Just a nightmare and the dealership Hohen would only paint the sunroof. In this economy, gas is bad enough but now you have a car rusting in front of your eyes because of a lousy paint job and no one wants to do anything about it! Man, we got screwed.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.

I purchased dealership certified GLB 250 with 7000 miles on it. The car was not driven for few months due to covid. After car had 15,000 miles and was due for maintenance, I was informed that the tires needs to be replaced. The car is less than a year old and drove 8000 more miles when we were informed to change the tires. I contacted the dealership to find out the reason for tire replacement only on 15000, I was informed that the tires are performance tires and are good for 15,000 - 20,000 miles only. This is unusual for a luxury car to have low performance. The brand has a reputation of a durable and sturdy car but to my disappointment I had to deal with the this issue on only 15,000 miles out of which I only drove 8,000.I contacted the Mercedes Corporate to talk to consumer affairs and spoke to Caroline who informed me that she will talk to dealership to take an action for goodwill and brand reputation. The solution provided me was poor and a negligible discount was offer. I am not happy with the Brand, the customer relations, customer service and the dealership.

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

The reviews on MB were great so I purchased my E350 in good condition in 2011 and thought I was home free. Less did I know I was in for big problems to come? I have been in 3 potholes and each time there is a problem. In all the 3 occasions the tires were total and I have to get new ones to replace. Also out of the 3 incidents 2 rims had to be replaced. The rims were damaged so badly that it seemed they were in serious accidents. I cannot bring myself to believe that Mercedes Benz wheels quality are so cheap that any small hole could damage the tires plus the rims. The recent incident cost me a total of $1700 for a tire and a rim. This is the second time I am shelling out this amount of money.This is disturbing. I am now not even confident driving my E350. Constantly looking out for holes on the street to avoid and this is dangerous considering other cars on the road. Avoiding potholes may rather lead to a crash with another car. In all my cars that I have owned since obtaining my drivers license (25 years ago) I have never had a rim damaged with potholes but under 1.5 years I have had 2 rims damaged on a supposedly durable car. I am thinking a more safer and ordinary make car and park the E350 somewhere. I feel very unsafe now driving the E350 and moreover I dont have $1700 to shell out all the time. I am surprised there are no recalls on the wheels. The wheels require a more durable material.

In April 2013, I bought a pre-owned 2007 Mercedes E550 at the Lexus Dealership with 49,000 miles on car and bought a one-year Lexus Gold Protection Plan. In the one year and 4 months time frame, I have had to replace the brake pads that were supposedly put on at the Lexus Dealership prior to the car being sold to me. Last week, an indicator came on that said car too low. I am thinking I must have a flat tire but it is way worse than that. I get out of car and the rim of the car is sitting on top of the tire. I make it a half mile away to Express Oil and thankfully they are able to put car in their garage that night. The next day, Express Service department tells me the right front suspension has gone out and it will be $1465 to repair car. This is so disappointing that I bought a pre-owned Mercedes of such poor quality. When I called Mercedes about 2007 Mercedes E550, the customer service reps, Jackie and Olivia, were rude and not the least bit helpful. When I asked about possible recalls on the 2007 Mercedes E550, she said there were none related to my issue. There are many complaints online over this particular Mercedes model and year. Jackie made it clear to me that Mercedes values brand loyalty and because my repairs were done at Express there would be no consideration of help from Mercedes. Jackie also told me that they look at brand loyalty and since I did not get my car serviced every time at Mercedes that this would seem to influence whether I was loyal to the Mercedes brand. This is my second Mercedes so I informed her that I was pretty considering that I have bought 2. She did not care about pleasing the customer and basically told me because my car was a 2007 that this played a role in the car having issues. I am now noticing while idling that the a/c runs hot so that I am sure will cost me more money. I bought a lemon on the 2007 Mercedes E550. I am one unhappy owner of a Mercedes and I am extremely disappointed with the arrogant, uncaring customer service at Mercedes. No more Mercedes once I trade this piece of junk!!!

This car is overall a great car and I love it. I had a 1999 Mercedes before this one and was in a head on collision. It saved our lives. Thats why I got another Mercedes. The only problem I have is that its hard to change a tire compared to American made cars.

Underpowered, expensive maintenance, heavy car so protective in an accident. Outdated dashboard. Smooth ride, slow to respond to accelerate, firm braking. High depreciation, comfortable interior and nice heated seats, auto seatbelts.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

I own a Mercedes C180 model 2012, and I had an accident on the 25th of February. The front part of the car is completely damaged, but all the safety items did not work (the seat belts, air bags). The car is now in the service workshops in Ring Road Cairo, Egypt. I asked for a report on why the safety items did not work. They prepared a very short report in which they replied to me saying that the airbag does not necessarily open in any collision, which does not answer my question honestly. Therefore, I need to investigate this problem because the car needs a lot of money, and I am no longer sure whether the car is safe enough for me and my family. This reply from the workshop is not worthy of the Mercedes reputation and this outraged me.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

I bought this car in Dec-2016. From day-1, I could hear a screeching sound when applying the brake. When I reported, I was told that it is because its a new car and after few days it would stop. But I observed that this sound was not reducing at all and hence I took the car to the agency. I was told that they did some adjustments and the sound should cease now. I observed the same and one more agency visit did not resolve this issue. I have done annual maintenance/servicing in Dec-2017 & Dec-2018. Both the times I raised this issue but was never resolved.After each servicing, I used to get a Customer Servicing Feedback form where I raised this issue - but again it was ignored and never got any reply. In fact the mail I am forwarding now is a proof of me completing the survey this Dec-2018. Can I request someone in Mercedes-Benz to address my issue. When I decided to buy a Mercedes-Benz (after evaluating against Audi & BMW) I was 100% sure that I will not face any technical issues. But alas, here I am struggling to get some in Mercedes-Benz to address my concern. Can I expect a response?

I have a 2010 Mercedes-Benz C300. It was leased on 5-18-10. Transmission replaced on 9-14-10. Problems started on or about 6-1-11. I have been into the dealership to have it repaired and still not corrected (currently at dealership). Attempts to repair were on 6-1-11, 11-16-11, 12-7-11, 1-10-12, 2-13-12 and 3-12-12 (currently there). Lemon law letter was sent on 2-21-12. No response to that at all. I’m very angry and just want out of this lease once and for all.

I was having some warranty work on my SL63 AMG at Five Star in Florence SC. The spoiler on my car needed replacing. While removing the spoiler, by someone with NO prior experience, he ripped through the fiberglass and destroyed my trunk. Five Star called me and explain the situation. They offered me 2 solutions,1 replace with new lid or 2 patch and paint. Considering the caliber of car we are talking about I chose the new lid. Once Five Star realized that Mercedes-Benz would not pay for their mistake they refused to replace it and returned to me a patched trunk lid.

Thanks to diminishing quality and outrageous dealer charges, depreciation on these cars is huge. If you avoid the hand grenades like air suspension, brake issues (2003-2006), exploding early 350 motors, and are prepared to never go near a dealer, you get an outstanding low mileage used car. I have a 1999 E320, purchased in 2009 with 45K miles, well under $10k. I now have 82k on it, and apart from a little A/C work, it has been trouble free and a pleasure to drive. Yes, oil changes are expensive at about $100, but are only required every 12k miles. I also have a 2007 CLK350 Cabrio, purchased last year with only 24k miles for under $20K. I have put about 10K miles on it so far, and it is as reliable and pleasant as the E320.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

I purchased a 2007 c230 Mercedes Benz new. I have 61,000 miles on the car. The check engine light comes on and off. When my mechanic used the systems diagnostic machine on my car. The code came up as P0012 on this M272 engine. My mechanic tells me that the Camshaft inlet position is incorrect on right side. This ultimately leads to problems with the car shifting properly and need for a future balance shaft replacement which is a costly major engine repair. I am greatly disappointed as I saved the money for a few years to purchase this beautiful car. It has not lived up to the Mercedes Benz reputation for value or reliability..

A range of problems from drive belt being replaced, alternator, the lights inside not working, clanking from the engine when aircon is on, rear end noise, the car sliding on acceleration (rear end) and then the car misfired and a near miss with a truck. Mercedes has fixed all other than clunky noises and aircon noise. They tells the car is safe, then why is it sliding on the roads and lacking power on acceleration. In the process of picking up my car an hour late from my workplace, they get me a parking fine. They then deliver it back to my home late also. They indicate they will pay the fine, I have confirmation of that. They have not, and the fine has increased. I receive paperwork advising no known issues, though the engine light code paperwork has the misfire in ignition coil noted. My guess is notice done as my car is still not driving well. I ask my complaint to be sent to their CEO. I have not received confirmation of this. Silverstar in Doncaster had advised me that my car is fine and what would I expect of a 2 year vehicle. They offer to replace mine with a demonstrator and inform me they will offer me 35,000 for my 50,000 car and I will need to pay them the gap of 20,000. The dealer principal recommends that yes you should go to consumer affairs. Poor service, poor quality 2012 c180, very disappointed. Here I am now driving a car that does not accelerate and with continuous engine noise and malfunctions. Level of safety felt: zero. I am now due for a service though do not want to be humiliated at a Mercedes Dealership in Victoria again.

Bought a 100k 2018 AMG E43. Wonderful car with a digital dash. Not one issue with the vehicle. Always have driven Mercedes...but...MBrace is absolutely the worst app ever designed, second only to Mbrace customer service which is even worse. The Mercedes Me app never works and just times out or tells me the sunroof is open when it’s closed. Customer service clowns just say, We are experiencing issues with the app, or, Delete and reload the app on your phone... Never anything helpful or useful. Calling them is a complete waste of time. $100k for a car that I cannot remote start. I love Mercedes but will consider BMW or Audi for my next car as the Mbrace experience is so darn maddening.

After my car had A3 service at the Lonestar Mercedes-Benz dealership in Calgary, Canada on June 21, 2016, the car started an oil leak. The car was diagnosed of a problem with the dipstick seal on July 27. However, it wasnt the real problem after the second check up was done in August 4. The dealer told me that it was the oil cooler seal which is a completely different thing. The problem wasnt really solved since I found the car still had an oil leak the next day and had to send it back to the dealer again.The worst thing was when I picked up the car on August 10, 2016. There was a big crack found on the windshield which was not on the car when I dropped it off at the dealership. Jeff, a customer service mgr, immediately denied and said that it wasnt their responsibility without even investigating the problem thoroughly. I was told that they can only replace the windshield at my own cost, and has formed no room for negotiation. Followed by a conversation with Doug, an operation mgr, who insisted that they wouldnt take responsibility, but would like to share the cost. After a couple of hours of discussion, the thing turned out to a disagreement of what they offered as I strongly think my car was under the dealers roof when it was being repaired. The dealers must be responsible for the problem they caused. How come I have to pay the damage that I didnt do anything about! The issues just keep coming with this dealer.These guys hang up phones, and even impolitely terminated the conversation and left me alone in the office. I felt bullied when they said, We will only give you this offer whether you accept it or not, the offer is firm and unchanged. I dont need any offer. What I need is the full compensation for the damage occurred at the dealer shop!

I am writing concerning my new S550 with the above referenced VIN number, which I picked up on May 16th from authorized Mercedes dealer, European Motor Cars of Devon, PA. I am a long time Mercedes owner and anticipated the continued combination of outstanding service and performance that has been the hallmark of my experience and for which Mercedes is renowned. The service at the dealership was excellent and I began the two plus hour drive home secure in the assumption that my decision to continue as a Mercedes customer was well founded. It was during this first drive that I noticed a minuscule stone strike the windshield adjacent to the rear view mirror with the result being a minute round indentation at the point of impact. I was initially alarmed that so small an object could cause such trouble but subsequent examination revealed the impact was tiny and almost imperceptible.I continued enjoying my new S550 on the daily commute from home to my medical practice until June 4th, when I was shocked to discover a new, approximately 15 inch long horizontal crack from the left side of the windshield to the passengers side. Unlike May 16th there was no observable incident or cause behind this new crack. I subsequently thoroughly examined the crack from outside and could not identify any sign of an impact site. Later that day, I called the MBUSA customer service center to report the windshield crack and ascertain what remedies were available under the vehicles warranty terms, especially considering I had the car less than three weeks. The service representative I spoke to advised me to take my car to an authorized Mercedes dealership service center where the windshield would be examined. I was also told that it was not necessary for me to return to my dealer, European Motor Cars of Devon, PA for service as long as I took the car to an authorized Mercedes dealer. The next day I made the arrangements and took my car to Mercedes of Massapequa in Massapequa, NY.The service manager examined the damage and suggested that what had probably occurred was a tiny stone had struck the windshield. He further advised me that unfortunately he sees many S550s with cracked windshields based on the high definition of the glass used in Mercedes windshields; the problem is one that Mercedes is aware of and one that Mercedes is working diligently along with their European suppliers to correct. He also advised me that based on this issue and the corresponding large number of S550s requiring replacement windshields, there is a long back order period, currently over 30 days, and accordingly I would have to wait until the end of July before my windshield could be replaced. He assured me that based upon all these issues, especially the known windshield defect, he would call MBUSA to make certain my windshield replacement would be covered under my warranty.Unfortunately, when the service manager called me back the next day, he told me that MBUSA denied his request to fully cover my windshield replacement under warranty. He told me that the approximate cost for the windshield replacement would be $2,263.00 and I was being offered a 50% valued customer credit by MBUSA with the end cost to me being more than $1,000.00. Considering my long standing relationship with Mercedes and the facts and circumstances particular to this issue I decided to call MBUSA directly. I asked for the representative assigned to my situation and was informed only that ** was my representative and that he would call me the next day. Despite this assurance I never received a call from **, and after waiting for his call, I decided to call him directly. I called several times and left several messages on his extension requesting he call me immediately to discuss my concerns. Despite this, none of my calls were returned by ** and after growing frustration I called another customer care representative to express my displeasure. It was during this call that the representative ** finally answered his phone and immediately and without provocation began haranguing me in a most unprofessional, discourteous and frankly rude manner. He claimed that the windshield is not a warranty issue and that I would be obligated to replace it myself for the full cost cited by the Massapequa service manager, without the discount previously offered. When I expressed concern with the condition of the car and the possibility of issues associated with driving the car with the windshield in its current condition until the late July date I was told when I could expect service, ** sarcastically told me that perhaps I should instead rent a replacement car from Hess Car Rental, but that I would still be responsible for lease payments in the interim. Following this reminder of my payment obligations, ** hung up on me. I have tried to repeatedly to call him again to discuss my concerns, without success, and without the courtesy of a return phone call, despite my repeated voicemail messages. After a myriad of unsuccessful attempts to speak to ** again, following my only phone conversation with him, I decided to address my concerns with his supervisor. When I again called MBUSAs customer service center and requested to speak with a supervisor, I was told that what I was asking was impermissible. I was further told that the only customer service representative with whom I was allowed to speak with was **; the same ** who had treated me so disgracefully and who had hung up on me during my one and only phone call with him. I was and remain shocked at the statement that my request to speak with a supervisor was denied and that I would only be permitted to discuss my situation with a single customer service representative, especially one who had treated me in such an unprofessional, rude fashion. Is this the policy for all of MBUSAs customers or am I, as one would suspect, the sole recipient of such shabby treatment? Since my phone call with ** I have called several authorized Mercedes service centers to inquire about the availability of an S550 windshield replacement. Every call was answered the same, no windshield replacements are available, several cars are awaiting the same service and the problem concerns a defect that both Mercedes and its suppliers are actively working to address. Since my initial call with MBUSA on the 4th a new secondary crack, approximately 30 inches long, has appeared just above the first. This new crack, along with the first, has rendered the vehicle unsafe to operate. Additionally the rising heat and humidity substantially increases the risk of further cracking and the potential for a catastrophic windshield failure, this is unacceptable. As initially indicated my experience with Mercedes has on the whole, until this most recent incident, especially the outrageous treatment by ** and the MBUSA telephone customer service center, been satisfactory. However I have previously had issues with Mercedes, issues which I was subsequently forced to address through lemon law litigation. The result of said litigation was a nearly unqualified vindication of my claim. I would prefer to resolve this current situation amicably but am prepared to assert my rights vigorously through but not limited to the same procedure. This current situation is made additionally urgent by virtue of the fact that my car is currently operating with a Pennsylvania dealer inspection sticker and has been since my purchase on May 16th. This sticker is valid for 30 days and therefore expires tomorrow, June 16th. The vehicle will not pass inspection in its current condition and is therefore now unusable. I therefore demand either my vehicle be repaired and restored to drivable condition immediately or I be provided a replacement vehicle by Mercedes without charge until such time as it is repaired and returned to a drivable condition. I further demand that any replacement vehicle provided be at least equal to or superior then my current vehicle, model S550. If said replacement vehicle is of a lesser quality, an appropriate adjustment must be made in my lease payment. I would also expect the full cost of the repairs be covered under warranty. Failure to respond and adequately address these demands will result in immediate action being taken through civil litigation, consumer protection enforcement and any and all other applicable processes. With that in mind your immediate attention and response to this correspondence is anticipated and expected. Thank you for your attention to this matter and I look forward to your immediate response.

I lost my Mercedes E350 key. Ordered duplicate key, paid $100 for key and $170.00 shipping from Texas, I am not sure what kind of shipping they use. If I order two keys they said double shipping charge. So I settled for one. Key comes- it does not work. Call the dealer they said it never happened before. I need to get car towed. Call my insurance they sent a tow but he could not get car out of park. Then called Mercedes USA they sent a tow person. He said “I do not know”, finally I talk to dealer who got mechanic on the phone and gave him instructions. Car reached dealership, of course the key is wrong, got another key from Texas and it worked. It is amazing how after charging so much people can be doing such mistakes, no apology and no loaner. I was without car for 3 days after paying $300.00 for key and no fault of my own. I have Volvo and Lexus other cars, they never charge for inspection, but at Mercedes they charge me $29.00 for that also.

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

I currently own a 2006 SL500 with 41k miles on it. The vehicle is very well taken care of and barely looks used. I took the vehicle to the dealership and the valve body needs to be replaced at $2000.00. The bad thing is the part is not even at the dealership - it has to be ordered from Germany. I called the dealership to see if they would be willing to cover the repair even though it is out of warranty and they say call MBUSA. I called MBUSA and I got the response that we need to call the dealership and speak to them. She then proceeded to tell me that I was not a loyal customer and that they may not cover the repair of the vehicle. I said what do you consider a loyal customer, someone who has bought 3 Mercedes Benzes and is a member of the Mercedes Club or is it someone that does not own a Mercedes? The point is Mercedes Benz is not loyal to their customers and treat them rudely when it comes to getting things done. I probably will not buy another Mercedes.

I bought my 2016 C300 Mercedes approx. six months ago. Three months after I bought it I started hearing a beeping noise that is coming from the engine when its turned off. The beep last 2-3 seconds and happens every 6 seconds. The dealer initially told me theyve never heard of something like this but after I showed them my google search they said theyd look into it for me. Today I sent them a video of the noise and they said that its coming from the AC equalizing pressure which is normal. Im very frustrated because Ive never had a car that makes any noise like this. We purchased this Mercedes and expected to be getting a well-built car. We are very disappointed in the quality and that Mercedes expects us to just live with this noise because its normal.

I bought a new MB E350 2014. The car has spent more time in the workshop than with us. List of issues: Noise in the front of car, noise while turning the car. The biggest issue with the car has been getting flat tires on passenger side three times in 4-6 months time. The tire get bubbles and then get flat eventually. This car is only 7000 miles in 18 months. Dealership keep telling us that it hit a pit or bump and other reasons to get flat tire. This is my 4th car and I never had any issue in any cars where tires get flat every two months. I am very very frustrated with this car and would never ever in my life ever ever buy or recommend anyone buying Mercedes Benz.

Air ride failed within first 3 years of ownership. Changed all 4 air bags 2 times, yes 2 times over the course of ownership. Also changed air compressor. Then cooling system fan and radiator. Car had major electrical issues. Had a mind of its own. Sensors for backing up always went off while driving heavily annoying. Rear hatch door went window guides broke. A real lemon. It was totaled because water rose above the floor flooding out my computer.

I am the original owner of a 2001 Mercedes-Benz S-Class for which I paid over $85,000. My car has a mere 54,000 miles on it and is in superb condition. A few years following the purchase of the car, the thread on my steering wheel began to unravel, at which time I replaced the steering wheel. The same situation has occurred again, necessitating the replacement of the steering wheel for the second time in 54,000 miles. In an effort to appease me, Mercedes-Benz has offered me a whopping $150 toward the cost of putting in the 3rd steering wheel on this supposedly top-of-the-line vehicle. In view of their response, I feel that Mercedes does not stand behind their products, which are sold at premium prices yet often contain inferior workmanship.

2017 Mercedes GLC300 GPS is horrible and dangerous. It tells you, Prepare to turn left/right, but doesnt say when, or what street, or what lane. It gives the street or off ramp 500. I advance only. So when I went into right lane & its a right turn only lane so I have to turn but thats not where I was to go! This happens constantly. When I was in HOV lane of freeway GPS said, Exit freeway, but cant from HOV lane. Also on freeway it says, Prepare to exit right, so I go into right lane but the correct lane was 3rd from right lane. THIS GPS WILL CAUSE ACCIDENTS!Additionally to input request you have to go through multiple steps. The MB service staff says its cumbersome & they dont use it on their cars. It also says some roads are not mapped. IF YOU BUY A MB GLC300, DONT PAY EXTRA FOR THE GPS. I now have a Garmin on my dash after spending 2-3K on the MB GPS. The wire is 00Pl Lo. Ugly & it partially blocks my vision but at least it gets me where I want to go safely.

I have replaced 3 tires on my C350 in the past 2 years or so. A blow out at 100km/hr on the highway and 2 tires that have bulges on the inside of the tire that needed to be replaced. I am told by a local tire specialist Fountain tire that I need to replace both tires on the rear and having spend a small fortune I am not prepared to do that. I was advised with low profile tires and the winters in Alberta that this is something I need to get used to and keep paying for replacement every couple of years. These are continental tires and I am considering changing brand and height profile of the tire... Pretty choke with being sold a 4matic that I love to drive but finding out the tires sold are not the right ones for our climate..

I own a 2014 ML350 Benz for three years and always have issues with the software, also on March 31st 2017 I was driving to work the same way I go every day and the engine shut off and the steering wheel to lock up.

2007 ml 63 amg - I have experienced so many horrible issues with my certified pre-owned amJUNK. First of all, for anyone who owns an ML of any kind should look into water leaking in from the rear tail lights causing major electrical problems which could cause an electrical fire. It will malfunction your automatic rear lift causing it not to work. I took it to the dealer 2 years ago with that issue and now I am taking it back for another water leak due to the 2 rear coverings. Caution, they dont take responsibility and DO NOT STAND BEHIND THEIR GERMAN JUNK ENGINEERING. 0 STARS, I WILL NEVER BUY OR RECOMMEND THIS NIGHTMARE TO ANYONE!

Never again will I buy a new Mercedes. Our 2011 ML350 has only 22,000 on it as of today. We use it for vacation trips only and it is stored in a climate controlled garaged when not in use. We have had three major repairs in the 22,000 miles, mostly sensors failing that made drivability terrible. Also had to have a new computer installed after several trips to various MB dealers who could not seem to diagnose the problem.Latest problem is bad rattling noise from the front suspension. I took the car to an independent mechanic who has a stellar reputation who diagnosed the problem as upper front strut mounting failure. This was at 17,000 miles and in preparation for a trip to Florida we had scheduled and wanted to be sure it was safe to drive. On that trip I took it to a dealer in Raleigh, NC where our daughter lives to have it repaired (We have no dealer within 100 miles of us here). The dealer verified the strut problem and quoted over $1800 to repair, which was a shock to me as I assumed at 22,000 miles that the warranty would cover this. We were told the time on our warranty had expired by just a little bit and it would not be covered by warranty. I called MB USA and tried to get it covered since it was such low mileage on the car. They would only allow a 40% discount on the repair. I then took the car to the earlier mentioned mechanic who did the repairs for less than the 40% off price at MB dealers. Never again will we buy a MB or have this one repaired by a MB dealer. The build quality on this car is about as bad as owning a Yugo. I have much experience on automotive builds as my hobby is restoring antique cars and building hot rods. I have built several cars from the frame up and currently own two hot rods built that way (1953 Ford F-100 and a 1934 Chevrolet). The car club I belong to is who recommended the local mechanic I use now for all maintenance on my newer cars when I dont have time or equipment to do it myself. The MB was purchased by my wife as her car and we expected much more from such a high priced vehicle. Highly disappointed in Mercedes-Benz.

I bought a 20k mile C Class Mercedes from a main dealer in Brighton. Within 2 months of ownership, the brakes and discs all needed replacing. Mercedes UK claimed the parts were consumables and are therefore not covered under the warranty even though the car only had done 20k miles. The dealership finally replaced the fronts after 5 months of complaining but has refused to replace the rear. I also had issues over the alleged mileage on the car and the claimed servicing on the vehicle. Mercedes UK behaves like a back street dealer and refused to help. Jeremy ** claimed that Mercedes had improved their after sales, I strongly disagree.

Ive owned 5 Mercedes over my car buying experience and I can tell you I will never buy another one. I have a ML 350 BlueTEC (diesel) that has known problems with the vehicle. I just found out on the oil leaking near the rear main seal. I called Mercedes to ask why in the world would a car with 57k miles have a problem like this when Mercedes brags about how great an engineered car they make. I have spent over a week on the problem the dealer fixed the supposed problem to break another problem. Now they want me to pay for what they broke. CROOKS WOULD BE THE WORD I WOULD USE. Ive had several Lexus and no problems. Mercedes does not stand by their name and overcharges for everything. The customer service people just lie to you, point blank. DONT BUY A MERCEDES, BUY A LEXUS. CROOK, CROOKS, AND CROOKS.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

I leased a Mercedes ML350 in 2012. We loved it, so we purchased the 2012 (husband drives it) and ordered a 2014 ML for me. From day one we have had so many electrical weird glitches on the 2014. It has an automatic lift gate that worked when it felt like it for almost two years. I took the car into the dealership constantly and of course they said all was fine and they could not find the problem. Particularly helpful is for the lift gate to not go up when you have your arms full of groceries. Finally, one day (2 years later), the lift gate got stuck halfway open. Went to the dealership and this time they said that the motor was defective. Really??? The lift gate door still doesnt always release and open but at least it works 90% of the time. The automatic unlock on the 4 doors also worked intermittently since the day I picked the car up. I brought the car in countless times for all these issues.Finally they did something to the doors and it is better now. I would say it works 80 to 85% of the time. And, I am pretty excited about that! I still have to dig my keys out of my purse which again is generally when I have packages in my arms or late at night in a parking lot. As I write this I realize that these are first world problems but when you pay upwards of $65,000 for a car, you expect the quality to be there and your features that you have excessively paid for, to work. My favorite thing about the car is... it has a forward collision warning system that senses a car in front of you has slowed down or stopped and if you do not slow down it gives a very loud beep, beep, and a flashing warning on the instrument panel. The first time this engaged was on a country road where I was the only person on the road going about 50 MPH. No one in front of me for miles and then the load beep, beep and flashing red triangle appeared. It scared me to death!Mostly it engages when no one is around. Randomly, loudly and making me jump out of my seat. One time that feature actually engaged when it was appropriate. Today I was driving home and the traffic came to a complete stop and I was slow to notice it. But of course, neither did my car. I slammed on my brakes and all was well. I have taken the car in to see if they could fix this problem and of course they NEVER find the problem. I have cup cooling and heating (yes, first world problems) but that doesnt work either because the fuse that runs that and the cigarette lighter blow constantly whether I use the items or not. Well, I dont smoke but it would be nice to use my phone charger. In the two and 1/2 years I have owned the car I managed to coordinate once having a hot beverage that I wanted to stay hot whilst driving and the heating cup holder actually working.Finally at the dealership they gave me a bag of fuses so I could change them myself. NICE!!! How about we fix the the problem!!! My complaints have fallen on deaf ears. There is a lot of talk at the dealership about taking care of the problems but they never do. I am now convinced that when I service my car they take it back to the bay and park it and dont really try to do anything to it. Mostly I am so extremely disappointed in the Mercedes product. Shortly after we purchased our leased 2 year old 2012 ML with 38,000 miles on it, the drivers seat MB-Tex wore out and started tearing. We had a ten year old Mercedes with the MB TEX that had over 120000 miles on it and the interior was pristine!We had another ML AMG that had 168000 on it and that leather interior was perfect. I think the product has seriously deteriorated. I dont think my leather in my 2014 will make it to lease end date. The service department at our local MB dealership is deplorable. Our family has owned 5 Mercedes but this is my very last one. I fear that our 2012 wont make the 50000 mile mark. I CANT WAIT TO GET RID OF THIS CAR! I strongly suggest you buy ANY brand but MB.

To all Mercedes owners, please note you cannot have a drink in your cup holder in your car. Because god forbid, if it spills over, it can disable your car and bring it to dangerous halt. My son was setting the drink back in the holder when the lid pupped off and the water spilled over the shift lever; and moments later, the car suddenly came to a halt with no warning. Luckily, there was no one near on the road; otherwise, there would have been an accident for sure. So, I did some research on line and found out I am not alone. This happens with all Mercedes models and it is an expensive fix. I called the Mercedes customer complaint line. I told them what happened. They said, “Take your car to an authorized dealer for diagnosis and will get back to you,” even though the person speaking to me was clearly aware of this problem since she mentioned it was an approximately $1,200.00 repair. I had the car towed to the dealer, and the technician called me back and said, “We have your car and will get back to you with an estimate.” I said Mercedes should take care of the repairs. Minutes later, another person called me back from the dealer and said he was the manager; that he was told I needed to speak to him. Anyway, I explained to him my concerns and told him that Mercedes should make the repairs and fix the flaw at no charge. Today, I got a call from the complaint department basically saying they are not responsible, and they will not help with the situation. I looked on the internet and know there are many people with the same problem, and I am determined to get everyone on board to fight this big corporation for taking our lives for granted for extra profit.

I have had numerous flat tires with my S550 (6) and now my 2014 E500 (5). I live in Westchester, NY. I know that the roads in the Northeast during the winter have numerous defects/potholes which can cause problems with tires. However, the low performance tires on such cars as those listed above become flat without going over deep road defects. Essentially, these tires are not safe to ride on the roads during the winter in this area. I have gone with Mercedes because of safety reasons. However, after my past and recent experiences I do not feel comfortable/safe driving my car at the present time. To pay $1500 a month and have to keep my car in my garage seems to me criminal.

My wife recently exited our C300 MB to come back into our home. She came back to the car only to find it had driven off down our hill, thru our brick pony wall and finally thru our neighbors boulder ditch. 7 weeks later, the insurance company totaled the car. In the meantime we have been complaining numerous times to MB head office over the fact that the car has always exhibited a safety feature in which it shifts into park automatically whenever, and every time, the door is opened. The one time we needed it to, it didnt. Failed completely and now we have lost our car. What really is disappointing is the fact that MB USA has completely ignored this and frankly if this safety feature doesnt perform, then the next time the car runs away on someone, the results could be more tragic than it was this time. Shame shame shame on MB for caring so little to even address this with us.

I have a Benz E350 2006. I just had a new transmission put in at over $6,000.00...... My check engine light then went on of which I was told it was the balance shift gears. (Mercedes-Benz currently has a class action lawsuit complaint filed for this issue for some of their cars with this problem as well as faulty engines & idle gears..... CONSUMERS... check this out... Do your research! I will be joining the class action lawsuit when I get my car back.) It was then going to cost me $5,500.00 by a Mercedes Benz dealership to replace the Balance Shift gears.... I also had an auxiliary battery replaced AND 2 cam sensors to see if the check engine light would go off.... It did not. I now have to replace the Balance Shift gears so my car will pass emissions inspection. The Mercedes Benz car I own, based on my experiences, IS NOT worth buying. Mercedes Benz needs to be responsible for faulty equipment. Mercedes Benz DOES NOT have the reputation it use to, in my opinion. I will never buy another Benz.

The front seat warmer burned my wife, and made a big hole in the drivers side seat, which cost us approximately $1,500 to fix. The make and model of the vehicle is a 2007 Mercedes ML 350.

I just purchase a 2015 C63 AMG S. The moldings are falling off the car under the door. The car was taken to their body shop and the molding were replaced. A week later they started to come off again. Today I took the time to go to the dealer and talk to the shop foreman about this issue. We both agreed that the molding and lower panels are made defective and there may be no fix for this problem. I hope that Mercedes comes up with a fix soon or I will have to replace this car asap. It seems that the quality of their product has gone down the tube.

I recently received a declined letter for a Credit Mark dispute. I kindly asked Mercedes Benz Financial Credit department to please reconsider their decision, since Im not in concurrence with their final verdict. My record previous to applying for the Auto Monthly Payments were always paid on time, without a delay. My paid tracking record is impeccable, and Ive never missed a payment.I recently applied for the Auto Monthly Payments for my Mercedes Benz account and I requested the Auto Payment form. I received the adequate documents on April 7, 2014 around 4:50pm. Once I received the form, I submitted all paperwork via fax on April 8th, 2014. The reason I requested the form on April 7th, 2014 is because I wanted to begin the Auto Payments for the month of May 2014. In addition, I was aware that the May 2014 invoice was due on April 21st, 2014 which is the main reason why I wanted to expedite and begin the process early on April 8th, 2014 so my payment due on April 21st for the May 2014 invoice would begin immediately. On April 8th, 2014, I submitted all proper documentations via fax, including an attachment of a VOID check. I called Mercedes Benz several times to follow up if they received my fax and the representative said they would contact me if there were any issues or mishaps. I never received a call or notification. As a result of never receiving a follow-up call, I expected all the paper work to be set up correctly after faxing the forms. Also, I assumed the auto pay would begin effectively on a monthly basis beginning the month of May 2014.Unfortunately, I was never notified that they received my fax. After numerous failed attempts to get in contact with a customer representative, I was able to get a hold of an agent. The agent informed me that they indeed received the fax, but it was considered incomplete because the routing number and account number were in the wrong sections. I was never informed that the invoice due on April 21st for the May 2014 payment would be delayed because I had to re-submit the paperwork. The representative told me since they had to make corrections on my routing number and my void check, I should not worry about any late payments. I was only told to re-submit the paperwork so the Account number and Routing number would be in the correct section. This error should have not have delayed my April 21st, 2014 payment for the May 2014 invoice. Consequently, my credit score was lowered because of this erroneous matter. Im extremely appalled with the lack of comprehension from the agent and misinformation. My credit score should have not been affected, and it was!Now, the auto monthly payments are currently effective on my account, however, during the month of May the Auto Payment form was not effective due to the fact that there was a setback on Mercedes Benzs part asking me to resubmit the paperwork even though the information was all correct. After speaking with several Mercedes Benzs representatives, I did received several apologies for this inconvenience and was told that they do see on their records that I sent out all correct paper work with the void check as well as proof of me calling to follow up on the documents I faxed.Because my auto monthly payment plan was in fact delayed for the month of May 2014, this resulted in my credit score being lowered. I plead with you to please reconsider removing the credit mark of 30 days which affected my credit score. I never had a low credit score, and this is affecting my personal and financial life tremendously. Im disputing this credit mark because the initial request for my Auto Payments should have been completed on April 8th, 2014 and should have been effective immediately without any delay on payment.The forms were ALL complete, filled out with all the information needed to begin auto payments on April 8, 2014, including a void check which should have been enough information. My payment for May 2014 was never late. I re-submitted the revised documents when I was asked to, and I would really appreciate the credit mark being removed and corrected, as I have been a faithful and loyal customer and have an exceptional paying track record. And I would appreciate my credit score not being affected by this glitch that was due to inaccurate information. I would highly appreciate it if this important matter is being taken care of immediately, as its ruining my financial life.

My C300 Mercedes drives smoothly. It is good on gas using 1 gallon for 42 miles. It has seat warmers which are great during below 35 degrees. Tires every 2 years. Maintenance A once a year and oil change every 5,000 miles. The car has been great for the price I paid.

We put in two vehicles in for repairs. Both were charged $310 each for diagnoses. Both were not fixed first time around. They did not even test drive the vehicle before the handed it back. Both vehicles charged for parts that were changed which did not fix the original problem. I would not recommend using this repair outlet unless you have deep pockets. Simple turbo charge problem ended up costing $11000.00. Worst workshop experience of my life. Same work shop couple of years ago did the brakes on my wife`s car and forgot to tighten the wheel nuts and my wife nearly lost the front two wheels on the freeway. Only stopped to check because the car was making too much noise which saved her life.

My car, the GL450 4matic, has had steering column replaced, a recall for other same year 2008 GL450, but for some reason the recall did not apply to my particular vehicle in that year... Electrical between the lift gate and passenger windows and moonroof have gone out and been repaired more than once. Air sacs & front suspension both failed and replaced. All of this by 60,000 miles.My husband’s 2009 sl63 AMG has also had air suspension issues including needing to replace hoses that the mechanic said Mercedes is famous for. The coolant keeps disappearing and seems to be mixing with the oil through the head gasket on a car with 40,000 miles. Not only is this the worst craftsmanship Ive experienced, the dealership and service departments could not be worse in their customer service or concern to fix any problems. I would love to join anyone in holding Mercedes responsible for these repairs.

GL 350 CDI 4matic - I was driving, when I started smelling something burning in the car. Smoke fumes were emanating from somewhere under the drivers side of the dashboard under the steering wheel. I stopped the car and immediately switched off the ignition. The car was then towed away to the nearest Mercedes Benz centre. Does anyone know what the problem is?

The Car is reliance on computers too much and the price of taking your car back to where you bought it is too Costly. The cars are made from the cheapest parts they can make in China and want top dollar for the sale of the car. And the servicing of the car is too high you better off buying a car from Japan.

I have a 2008 Sprinter 3 L diesel and at 251000 miles the timing chain broke driving down the road at 60mph under cruise control. Since its an interference type motor the Benz certified mechanic recommended replacing the motor. Poorly built delicate vehicle. Ill never buy another Mercedes. Ill buy American next time.Updated on 10/06/2017: The new motor goes into limp mode about every 500 miles. Mechanic replaced an egr sensor but didnt fix problem. I have no faith to take it to dealer because two of them, (one near Boston and other in Novi, Michigan) have tried to get out of honoring warranty. DO NOT BUY A SPRINTER!

I have driven Mercedes for the past 19 years. In those 19 years I have owned 6 Mercedes. Never and I mean Never have I ever had so much problems with a car. I never leased a car, I always bought it, but this time I have a lease and this car has given me problems from day one. I have complained to no avail; they try to tellme that it is normal for the car to drive the way it does. Well guess what if that is true then I will never drive another MB again. I would rather drive a Hyundai because this car gets me car sick to drive it and not only that I am afraid to drive because I might get into a car crash because of the way it drives. They say that the turbo is making it stop and go and shake. We have a brand new Porsche and it does not do what this car does. When I am at a red light and the light turns green the car stalls. I have taken it back several times. I am tired and I believe that I should just go through the Lemon Law because no one seems to want to help. Mercedes calls me every time after I pick up my car to ask me how my experience was and I tell them but all they do is nothing except say oh Im so sorry. I am done with MB.

If I could start by giving them 0 star, I would have. But unfortunately youd still have to give them something. Let me start by saying that if anyone wants to see my email records or phone conversation records that I had with MBUSA, feel free to reach out and I will provide them all to you. I leased a brand new C300, full package just about 3 months ago. Starting the moment I played any music, I heard a noise coming out of the doors, mainly the front doors. So, I reached back the dealership within 2 days, and I said there is this issue with my car. Sure, bring it back to us and our shop team should be able to fix it for you, said the dealership to me. The car is brand new, and its under 100% warranty. Long story short, over the last 3 months, I was given a loaner car for about 20 days! 5 different times, they had my car to work on it, different dealership, and yet, they are still not able to fix the issue. The issue comes in whenever I use the bluetooth to make a phone call, listen to any music, or playing a radio. The shops have tried changing the speakers, doors, entertainment system and so on. None of them fixed the issue. So what I did was that I thought I could call MBUSA and have them get involved with this major issue.Irene **, Executive Referral Manager, the person who I started communicating from the first day, told me that, Were sorry that this issue is within your car, and we are here to help you out. Sure! So, she offered me a $100 gift card to a restaurant! My first reaction was that, Are you being serious? She said, how about a $200 gift card to a nice restaurant where I could take my friends and family for a night. My reaction to her words was just unbelievable. I said there is no way that a customer would say yes to this, where they have to deal a car with a broken entertainment system for 3 years! How would you want this to go away?Anyhow, I emailed her, and I noted the conditions that Im willing to go with at this point, which one of them was to have MBUSA buy back their broken car and give their customers money back. Irene emailed me back (and called) and said Sure! We are going to work on this and it would take about 4 to 6 weeks for us to go over this. I said thats fine. As long as I know thats the case.After 5 weeks exact, she called me and said, We are unable to buy back your car and it is what it is. There is nothing we could do at this point! So, I discussed with her over the phone that, How would you even say that? There is 100% something wrong with the car you support in your region, and you say that you cant do nothing? She, again, said, We are sorry it is what it is and hang up the phone! In the middle of our conversation, she said her own words and hang up the phone! As easy/crazy as it sounds like. So, I got really upset, and I emailed her that, We were talking I believe, and you hang up the phone on me. That is not nice in no business environment. This is no buy it and you are on your own - This is The best or nothing. So after she received my email, she calls me back in 2 hours and said, Im sorry that the answer is not what I thought it would be, but there is nothing I could do. I asked for her managers name or email address where I could talk to them instead. And she refused to provide any. So I emailed the day after, 3 times, and no response. The day after which would be today, she emailed and said the decision was made by her team and Frank **, which I cannot provide you his information. Also, I am not going to reply to your emails after this. So, long story short, please do a bit research on the type of car you want to go with, and make sure you dont have to deal with these people. They are very rude, unprofessional, and untrustworthy and unreliable. I am, in fact going to make legal actions about this and as I have been told, this car is an easy 100% lemon law buy back, by the California laws. MBUSA just dont want to take it the easy way. Just remember, first they tried offering me a $100 gift card to a restaurant and have me let go of this case. Thank you.

I have a perfectly maintained 2012 S350 Diesel. The navigation is so poor, my iPhone works far better. In order to get the improved navigation disk, I must pay $300 for the update disk and another $250 for a security number to unlock the update disk I bought. I already paid for a navigation system when I bought the car. Now these greedy Germans want $250 just to unlock the disk they sold me. I could buy a new iPhone for what they gouge customers. Im done. Never again will I own a Mercedes-Benz.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

2012 ML350 blue tech 38000 miles. Clicking noise sounding like a valve tap (non-mechanical description) but traced to the high pressure fuel pump. Selling dealer replaced the pump, noise disappeared for a month or so and has returned again. On visit to other than selling dealer, shop foreman listened to the vehicle and said he hears this noise all the time and dismissed it as a common occurrence. Find it rather surprising the MB hasnt come up for a fix for this very annoying noise. Any other solutions out there?

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

Is MB serious with the ongoing Takata Airbag recall? I’ve been waiting patiently for over one year for replacement parts. They say... “The defect in your driver frontal airbag inflator on both driver and passenger frontal airbag inflation may cause the airbag to EXPLODE during airbag deployment and could result in metal fragments striking the front occupants, POSSIBLY CAUSE SERIOUS INJURY OR DEATH”. Just received a letter saying parts won’t be in until Sept 2018!!! How is this acceptable. I’m driving a death trap!!! Any suggestion on how I can address this or should I just retain an attorney?

My 2008 GL 450 CPO has been in the shop for more than 20 times in the last 2 years that I have owned it. The last time, it was in for 36 days waiting for a compressor for the suspension. MB USA said, Oh sorry, we cant do anything for you. I asked them to extend my warranty, but they said no. I just want to tell as many people as I can that MB doesnt stand behind their product. My advice is to buy from another auto maker.

I bought my second GLA here in Brazil at a dealership called Itatiaia. When I picked up the vehicle on 21/oct/15, just as I was outside driving by the first block I noticed a noise coming from the front suspension. I drove back to the dealership and informed to the same person that delivered the car to me. He said it was probably a kind of dust that would disappear soon. After some days the noise was still there and I took the car to be service at another dealership EuropaMotors - that is situated just outside my home. I left the vehicle there on 29/oct/15 with 144km and it was appointed that the front left shock absorber was broken. They ordered a new part that took 3 long days to arrive.I bought a new car that came broken from the dealer. It is not a cheap car and Mercedes sold a car that was not even safe to go to the road!! (This part is essential to the security of the driver and passengers). I am very mad. After almost one week they returned me the car with the problem fixes, they said. Yesterday, the same noise appeared again. And now it is even louder!! I cant believe this is a serious company. I complained to the dealership and to the Mercedes Benz in Brazil. Nothing has been done to really solve the problem. I am now entering with an official complaint to the authorities and I hope to hear from Mercedes with a solution. I dont want to buy an expensive car and receive a broken cheap car as they are proposing to me.

I have a 2006 ML350 that has 100,000 miles and is worth about $13,000. The check engine turned on so I took it to the agency and the estimate to fix it is over $9,500. In the dealership they told me to call Mercedes USA and after a long talk and wait from them they offer a 10% discount on the repair. A car that has always been serviced correctly and that is supposed to last 300,000 miles definitely does not. Mercedes knew that those parts were defective and changed them on future models but they will not be fixing what they sold that is defective. I would definitely be thinking again about buying a new Mercedes in the future.DONT BUY MERCEDES.

Many people seem to complain as just read on this site about MB. I currently own a 95 SL500, a 2004 S55, and a 2017 GLC300. If you search for an SUV of the small size like the GLC, you will see that there are many choices and the price seems to be all the same. We looked at GM as I also have a 20 year old Tahoe that I use to tow stuff. For the money the MB is comfortable and particularly nice looking for a car of the type (I will have to say kinda common) but it still has the status of driving a Mercedes. But in many cases we found it cheaper than other brands.As for my 21 year old SL it has 45k on the odometer and I have done all the maintenance like it was being driven every day and I havent thought twice to get in and take a long trip. It cost 102k 20 years ago and my house was a few bucks more, you have to treat it as a car built for speed and handling so expensive is the word to describe the car. Even though you can buy one for 4 thousand bucks, it is still a 100k car.The S55 is simply a great pleasure to drive with so much power and 3 feet between the front seats and the back seat. My only complaint is the model prior was in my opinion better looking but again you expect the car to perform as new and it will with proper fluid changes, brake, cooling etc. This car is as new and handles that way, if you wait for items to break then usually because of engineering many other parts will need repair. The best thing to say is taking care of these cars and learning how to do the maintenance will save money and also let you see problems that are required for a repair. Enough said.

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

MERCEDES GL 350 MANUFACTURED 2012. I purchased the above vehicle from you in January 2013. In October 2013, for the first time, the dash displayed the warning LR Consult Workshop (see attachment). It has taken Laughtons 5 months to identify the problem and I am now advised another 3 weeks to fix it. This is a totally unacceptable level of service. I am also advised that the earliest I will have the car repaired by is Friday 11th July.Since Im leaving for my annual holiday on the 12th, I have no confidence my vehicle will be ready in time whatsoever. I have been further advised that a loan vehicle from you would not be insured for driving in Europe and is therefore of no use to me. I have therefore to revert to my position of two weeks ago when I wrote: I give notice that unless this fault is fixed by the 30th June 2014, then I will ask you for a permanent replacement vehicle of an equal or superior specification. BAD CUSTOMER SERVICES MERCEDES.

I come to make a statement of the worst auto customer service I have ever had. My wife and I contacted Mercedes-Benz dealer in Silver Springs, Maryland on January, 21st, 2017 to buy a 2017 Certified Pre-owned Mercedes GLC 300 4MATIC. After test-drive and negotiation, we decided to finance the car with a down payment. As it was Saturday evening and MB Financial services was already closed, all financial approval would be done next week.On the next Monday, January 23rd, I was informed by the dealer that in order to get the financing approved I had to cash down 50% of the value of the car and provide Bank Account statements, pay stubs, Lawful Permanent Resident ID and other documents. I was not surprised since I recently relocated to the USA and I already knew my Credit Score was low. So I made it happen by providing all documents required and by doing an International Wire Transfer to fulfill the amount necessary for the buy. As this transfer was done with urgency, I had to pay extra fees to get the money ready for buy.On Tuesday, January 24th, I was informed that the financing would had been approved and I no longer had to cash down 50% of the value of the car, but about 15%. And car would be delivered on Thursday afternoon, January 26th. In the meantime, I got the car insured and pay for the first monthly payment of it. On Thursday afternoon, Delivery Day, my wife and I returned our rental car and took an Uber to the MB dealer. Everything seemed usual until the big disappointment came. After we had signed part of the contract documents for the buy, we were informed by the manager that they did no longer had approval from MB Financial Services to our financing.Long story short, we came back empty handed, or better said by feet. We were rudely sent alway without any worry by dealer staff if we had the means to come back home. Not even a taxi was called. To conclude, together with all financial loss we had (early returning of a prepaid rental car, Uber, auto insurance and fees on international wire transfer), we suffered prejudice for being immigrants, although we are highly schooled people with Lawful Permanent Residency. The reputation of Mercedes-Benz as one of the greatest auto brands simply vanished for me and my family. The Star lost its bright!

I have Mercedes C 200 model 2008, I do all my services in the official dealer in Egypt. After 3 days of my last visit to the service center, I was in the oil station, left the cassette and the lights working then. When I returned, I found the battery was very low to start the car. I did a battery connection one time according to the owners manual but it didnt work. Then I asked the dealer to send a truck, after 2 days they told me that that they charged the battery and everything is okay but when I went there and after paying the bill, the car didnt work, then they told me to leave the car again. After 5 days, they told me that the control unit is dysfunctional and it needs 2 months to bring it from Germany. So how come this situation occurs in a Mercedes-Benz car with 50,000 km? How could I stay 2 months without my car? How come the dealer didnt notice that the battery needs to be changed in my last visit to the service center? Ive trusted this brand for more than 30 years and after this situation my confidence was affected.