Back in January, a pebble hit my windshield on my way to the airport. Needless to say, I had damage the size of a .50 cent piece. I called my insurance company and they use a TPA that replaces windshields for them. It took the company 6 weeks to install my new windshield, because every time the windshield was delivered it was cracked. Just Monday, April 25th, I am driving to work and another pebble hit my windshield. I did not think much of it, until then I saw a spider crack going up my windshield... Not again!Is there a defect with these windshields? Then, it takes 4-6 weeks for a replacement to be installed because Mazda is SO backed up from California and then they arrive broken. I would appreciate Mazda to respond and to fix this issue, as this is a serious defect! It is against the law to drive with a broken windshield. And then be told that there is a 6-8 week back order. One window replacement company told me 3 months... are you kidding me! Mazda - you need to look into a recall!!! If not, you will have class-action on your hands!

2005 Mazda 6 GT head light bezel melted due to heat from fog lamps. After this occurrence, Mazda denied a third replacement. The newer model fog lights were moved to the bumpers; therefore, it was a known issue and Mazda chose to ignore this. 2010 Mazda CX7 GT NAV is outdated; Mazda refused to provide updated software, claiming NAV systems are accessories covered only by a 12 months 12k miles. NAV is standard equipment on GT model, not an accessory. It has poor material and design of smart keys - Mazda refused to replace broken key case at only 8 months old. Mazda Capital Finance bank does not inform buyers of limitation or guidelines, leaving consumers with the short end. They have Great Products (not perfect); however there is no customer support from Mazda North America.

Dealership sucks, vehicle is good! No doubt that I had done my homework. Family I come from ** is Honda lovers and this was first time, I went out and opted for #mazdacanada. Mazda has some great features which Honda was missing and I was forced to cut down ROGUE because 4 cameras were headache and risky than technology developed by #mazda. Honda CRV, I realized is under power engine and whenever you need force/power, you can sense a howling and growling engine. It has overpriced itself and these two were major reason to opt for Mazda CX-5. There is one camera but sensors are used so intelligently that I have to say they made a niche for themselves. As soon as a car is in your blind spot - you dont/should not be looking into camera feeds - in Mazda CX-5, sensors make a yellow light glow in your mirror with a beep indicating that there is vehicle or person in your blind spot. I am over six feet - so entering and exiting is slight... a little bit tight... I have to adjust my posture of entering and exiting from this vehicle. My dealer experience was not as good as I wanted to be - #abbotsfordautomall #automall where #vipmazda is situated, didnt clarify before I reach to finance department that #bumper to bumper warranty is for 3 years only. They try to sell you insurance cover for those extra 2 years. Second bad taste happened, again when I was facing finance department that INSURANCE have to be from the dealer. They informed me that INSURANCE cannot be done from outside brokers or agents! Coming back to vehicle, its comfortable and nice... Ride is good but still cabin is not silent as I was expecting... In total, this is great vehicle which shows innovations and intelligent designing done by Mazda. This is made in Japan and quality of interior is not as bad as we see in Honda CRV. I like the way sensors handles vehicle and its power... when FWD will be changed in AWD is done auto. Thus it saves lot of fuel. I have driven it in fresh snow, black ice and the way vehicle managed traction and control is awesome. Seating is good and boot is comfortable too. I would definitely suggest this vehicle for small family usage - its navigation and sunroof is added features which helps in movement.

I purchased my used 2006 Mazda in 2007. Since that time, Ive had the vehicle aligned four times, the front struts and bushings replaced, and Ive purchased 12 tires...two of which were for blow-outs due to inner tire wall wear. Each time Ive replaced tires, its been due to inner wall wear. Now, Im again faced with the need for new tires all the way around once again, but also rear suspension shocks. And I also need to replace the front struts/shocks once again. Ive maintained my vehicle and tires appropriately. I do not use my car but on city roadways and highways. No potholes or dirt roads, etc.; per car fax, this vehicle has no history of any damage whatsoever. After reading multiple websites, as well as the NHTSA concerning these very same issues with the Mazda 5 models from 06 to 10...I contacted Mazda USA. They were of no help. I requested the changes that were made to the Mazda 5s that resolved these issues and was flat-out denied this information, and when asked why they couldnt provide, they continually ignored my requests for an explanation as to why they were withholding the updates and changes. They also stated they would be of no assistance to resolving this major safety issue. Im shocked as to why they would withhold information to a Mazda 5 owner who carts around her family daily. I want to know how to properly correct this very dangerous issue, but was denied this information after multiple attempts to obtain it. With the amount of complaints concerning the very same issues with this particular vehicle...something needs to be done to ensure the safety of the families who ride in these cars daily with the potential risk of tire failure. Since its the inner wall wearing, operators cannot see the damage; they only see the outer tire, which shows minimal wear... Its very serious and very dangerous...

Mazda 5 has suspension problems - I have had shocks redone 3 times in 7 years. I am a single woman not carrying passengers all the time!! Others have the same issues - otherwise a good car. Great car all around but they are discontinuing it - maybe because of the suspension problems. Gas mileage is good if you stay below 110. :)

I purchased a 2010 Mazda MX-5 Sport model in June of 2010. This year, the convertible top started tearing on the passenger side above the window. By the time I got to the Dealer, Beach Mazda in Myrtle Beach, SC, there was only one day left on the warranty. The car had less than 22000 miles on it so the three-year warranty should have been in effect. The service department took pictures of the tear and the odometer and sent them to Mazda. Mazda declined to warranty the repair. The service department again brought this to Mazdas attention when a Mazda representative was visiting the dealership. They again declined to warranty the repair. I sent a letter to the General Manager of Beach Mazda about this problem and I never received a response. I appealed the ruling to Mazda and they again declined to warranty the repair. I attempted to disputed this through the BBB Auto Line procedure but they wont help me because the car is now out of warranty. The top has now started tearing on the driver side in the exact same manner. Beach Mazda has given me a quote to replace the top and the cost is more than $1300 plus tax. Why would I buy a Mazda part if they wont warranty it? To top this off, Mazda is now trying to sell me an extended warranty.This is my FIRST and LAST Mazda. My wife and I have purchased 4 cars from Beach Automotive and I will think twice about buying another car there. The manager could have at least responded to the letter I sent!

On my new Mazda CX 5 2015 (love that car!) the entertainment system is not working at all with iPhone 6 through usb, on bluetooth. It will only play my music from the A position every time, will not play any streaming audio from my iPhone 6. Is there a way/plan by Mazda to upgrade the software on the system to resolve the issues?

We bought new a 2011 Mazda and everything with it is great except for the air condition always being clogged. So far to date, it seems that its been clogged 5 times and each time, its costing me money to get it unclogged. They told me that there is NO RECALL for it nor a repair except of the CONSTANT UNCLOGGING of the AC. I love my Mazda but I know this is a deal breaker for me to constantly get it repaired for the same problem over and over again. I just dont understand to why Mazda have designed this so poorly! We had a Toyota Corolla, a Mazda Accord and a Pontiac and we have never had any problem with their AC being clogged. This is so frustrating!

Mazda CX-7 manufacturing failure - When it comes to their advanced designs, meticulous craftsmanship, and quality factory parts, all Mazdas are created equal. In March of 2011, my now wife and I were in the market for a new vehicle. With the thought of a family not too far off in the distance, we decided that it was time to sell her 2002 Ford F-150 that she had owned since college and look for a pre-owned crossover SUV. After doing some general searching, she found that she liked the Mazda CX-7s. We did some exhaustive searching online and found a reasonably priced CX-7 being sold by a private seller in San Antonio. We received a pre-approval for financing through my employer. So that weekend, they made contact, worked out a place to meet, and on March 18, 2011, we became the owners of a 2007 Mazda CX-7 Sport. And that is where the honeymoon ended.After six months, we began to have mechanical issues with the vehicle. A diesel-sounding chug coming from the engine seemed off for an unleaded four-cylinder SUV. The vehicle had less than 60,000 miles when we purchased it and by the time we began to notice the issues, the drive train warranty had expired. I began to do some in-depth research into this year/make/model and the results I unearthed were astounding. The 2007 CX-7 has been plagued with poor craftsmanship direct from the factory. The horror stories about this vehicle are anywhere and everywhere. I even saw one to where the consumer experienced full engine failure before 30,000 miles. The common issue seemed to be a part called a VVT actuator. No recalls or service advisories had been issued for engine parts at this time. However, in January 2012, an entire half-decade after the vehicle rolled off the assembly line, we received a Variable Valve Timing Noise and Timing Chain Noise Warranty Extension notice by mail from Mazda.A month or so after we received the notice, the vehicle began leaking oil. We took our vehicle into a Roger Beasley Mazda Center and had it examined. The oil cooler on the vehicle was beginning to fail. We explained the notice that we received in the mail and they were already well aware of these issues. We were told the engine had engine sludge and with it being a second-owner vehicle, we did not have the documentation to prove that regular oil changes had been performed. Instead, all repairs and replacements would come from our own pockets. The result ended up being a need to replace the VVT actuator, the timing chain, the oil cooler, and replacing all of the gaskets. The technician showed us a side-by-side of the current timing chain and the new replacement, the used chain had literally stretched to be about half an inch longer than the replacement. We drove off the lot and hoped that the problems had been solved.Within two months of the repairs, the engine began making a high-pitched whining noise. My wife contacted the dealership that day while at work and they said to bring it in. On the way to the dealership, which is less than 10 miles away, the vehicle died on the freeway. This ended up being the result of a blown turbocharger. Again, we had to take money from our nest egg to replace yet another part on this vehicle. Mazda Corporate has been overwhelming uncooperative with patrons regarding this matter and has repeatedly declined to take ownership of their poor engineering of this particular model and instead, continuously places the blame on the purchasers of their vehicles, claiming poor maintenance has resulted in the failure of its parts. We are now hoping we can sell the vehicle to avoid the fate of so many other CX-7 owners - that of owning a giant paperweight with a $300 per month payment. This experience will lead us to never purchase a Mazda ever again and to encourage those around us to do the same.

A week ago I unlocked my car and opened the door to a very loud sound that was like a jackhammer or machine gun. I was alarmed, had no idea what was going on, and finally figured out it was the car stereo. I drove the car to my local mechanic, enduring horribly loud and unabated noise the whole way, and they confirmed it was the stereo. My mechanic told me to take it to Mazda, which I did. Mazda charged me $100 to take a look at the stereo, then told me it had an internal failure and would cost ME $1,050 to replace the stereo and another $150 to install it. I was appalled. My cars warranty was for three years and I have had it for three years and nine months. My problem. Not theirs. I called Mazda USA and they agreed. They added that because of my high miles they wouldnt consider chipping in to replace the stereo. Since when did miles have any wear and tear on a STEREO! Very tacky on Mazdas part. I have loved my car otherwise and would have definitely have purchased another of the same model soon. Now I will never buy another Mazda. Their behavior is scandalous.

I had purchased a 2000 Mazda V6 from an independent dealer. He sold the car with no warranties. I purchased my car on 3/5/12 and less than five hours after I had the car, my engine blew. The owner does not want to fix my engine nor refund me the amount that it will cost for me to put another one in the vehicle. The car was $2,700 total. After weeks of trying to get the situation fixed, he said that he will put $350 towards another engine and I have to pay the rest. That is not fair to me as a consumer because I didnt have the car long enough to blow the engine and I feel like I should not have to pay out of my pocket to replace it.

My daughter was massacred in her Mazda 3, they say it was 35 miles an hour. The entire front end was ripped off, engine laying on ground. It didnt seem right so I contacted Mazda to see if they were interested in defending the safety record of their products, guess what? If youre not buying you can go ** yourself. FYI we are not suing anyone, just want the truth and justice. Apparently Mazda doesnt care about their ** claims to a safe car. Friends if you have children, get them anything but a Mazda. God bless.

Purchased my CX9 in late 2012. Purchased the top-of-the-line touring with all the options. Got the top extended warranty and made sure I was set for 10 years. I love the car and how it drives and handles. HOWEVER, the Bluetooth stopped working properly July 2013 and Mazda spent almost a year blaming my phone (Blackberry) and my husbands iPhone. Finally, in August 2014, they admitted they have an issue with the software and it was a module issue. Mazda CANNOT fix it. They keep putting in test modules yet they refuse to provide me with respectful customer service. I said I would be their test subject and help them, no thank you for all my time and they have made the problems worse, not better. And when I asked Mazda Canada to have the engineer working on the issue call me, nothing... I asked them for compensation. Nothing... Now, I have a car where $2,500 worth of options dont work. I cant sell the car and I cant trade it in. Mazda has left me stuck with a car they cannot fix. Mazda Canada has put it back on the dealer and is even treating them with disrespect and indifference. Feeling left in a lurch! DONT BUY A MAZDA, STAY FAR AWAY....

I bought a new MX on Jan 16, 2016. I already owned a 2004 MX5 that I bought new in 2002. When I bought my new car I asked if I qualified for the $500 loyalty incentive, which they assured me I did. During closing they did not have it included. The closer said it was an oversight and the sales mgr would take care of it. After the close, the sales mgr had me fill out paperwork and submit a copy of my 2002 cars current registration. He said it would take about 3 weeks to process. It has now been 3 months and I still have not received the $500. I have called the Mazda customer care # several times, and I have contacted the dealership several times. They say they are looking into it but they do not return my calls or email. I think 3 months is more than enough time to resolve this. Im very unhappy with both the dealership (Auto Barn, Chicago, IL) and Mazda USA for not delivering on their promise.

As indicated in the service record when I got my first oil change, I had 3,000 miles on my 2012 Mazda 5 when I first complained to a Mazda dealer that my car would wobble when going forward into a right turn and in reverse when making a left turn. The service people said they could not recreate the problem as stated on the work order, but it would mysteriously go away for a while when I complained during multiple oil changes. Recently, at 25,000 miles, the service manager at this dealership finally told me my rotors were out of round so they were going to ground them down to make them straight. I requested they be replaced with new rotors but they said no. The dealer who sold me the car with the defective rotors said no and Mazda Headquarters said see the dealer who sold me the car.The dealer I bought the car from said its an issue of wear and he doesnt do warranty work unless hes paid by Mazda. His service mgr. said he didnt feel or see a problem during a test drive after the rotors were filed down so they refused to replace them. If it was an issue of wear, the problem would not have been occurring since I bought the car. Filing down the rotors mostly eliminated the problem, thus indicating the rotors were bad from the start. To make sure the dealer saw information about the wheels wobbling in formal complaints on paperwork from the 3,000- and 25,000-mile oil changes, I filed a complaint with the state. They sent me a notice that the dealer said it was a wear problem and they would check with Mazda Headquarters!!Now Im wondering if the State of Michigan Attorney General has the will to tackle big business. I sent them every piece of information related to the problem and I would like my rotors replaced. Anybody out there have any ideas, similar problems?

I send my Mazda Soho in to Mazda to look if they can find the problem that my car has. It’s cutting out if I brake. They place it in the box. I get my car back and still it cut out. I took it back and they said something in the engine. I get my car back and still it cut out and it starts smoking. So I took it back for the 3rd time and this time, it was at Mazda for a week and still they don’t find the problem. Now, I must go and pay for somebody else to look at this problem. I’m not happy.

The Mazda CX 5 handles really well, especially in the winter. It is really comfortable to drive and has good fuel economy, and enough room for other people and all of their stuff. It is not too large and easy for me to handle. It was a really good deal compared to what you would pay for other cars in this price and category. However, the center console and screen is a little too small, and it is difficult to use while I am driving. You cant just glance at it and flip the channel. And I would make the seats move a little more, for someone with shorter legs it is hard to reach the pedals.

2012 CX9 Transmission failure. I bought a new CX9 in 2013, primarily because we wanted a reliable car for my wife. It was a good car up until about the summer of 2019 when the transmission started to shudder in 5/6 gears. With only 118K miles, we took it to the dealer and they confirmed the torque converter was bad. So I was 18k miles past my extended warranty mileage and I was told it would cost me $3600 for a new transmission...and could be more if the front transaxle has issues. This was our first Mazda and we are so disappointed in the quality of these cars and with the response from mazda...which was no response. Ive owned many cars and never had any transmission issues of this magnitude. So going forward, I will only buy Honda or Toyota cars. Mazda should be ashamed of putting out this crap to consumers and sticking them (us) with a bill that we cant afford.

I purchased my 2013 Mazda 2 from Daytona Mazda Mitsubishi back in November of 2015. I registered the vehicle with Mazda USA online since I live in Tennessee and the car was delivered to me by the dealership. I have been having significant issues with the steering and saw that there was a recall sent out by the National Highway Transportation Safety Administration back in 2016. I have sent the dealership and Mazda several emails over two years. They have chosen to ignore.

At approximately 2 years old, my car started tripping the check engine light and AT light. So, I took it to the dealership to have it checked out. It had around 26,000 miles at the time. They cleared the light and said a cable must have been loose or something. Fast forward two months and again, it was the same issue. But this was followed by leaving me stranded. I had it towed and they diagnosed it as low voltage, but werent sure if it was the battery or what. They would not move forward until the battery was replaced and apparently on a brand new car. Mazdas 3-year 36,000-mile warranty means absolutely nothing. Even though I have regular maintenance at the dealership and had it in at 24 months for the light, they would only cover 25% as it was now after 24 months. Batteries have a 12-month warranty before being pro-rated. Keep in mind, once you replace it, the exact same battery has a 3-year warranty. The battery itself even shows 36/60 on the outside. I called North American operations and they blew me off. I asked everyone else up the food chain and nothing happened. They wanted $155 for the battery at the dealership or $100 at Autozone. Ultimately, I had to buy a new battery. Since Mazda covers nothing at twice the price, I bought the one from Autozone which is a 36/8 year warranty. Mazda then proceeded to charge me $55 to put it in. Save yourself time, money, and sanity. Dont buy Mazda. And if you decide to anyway, dont buy from Suburban Mazda in Michigan. I originally bought 2 Mazda 6s from them in 2009 and they will be my last.

Mazda CX7 - My Mazda had just over 70,000 miles on it. Notice I said had. 3 weeks ago the car died while my husband was driving to meet carpool, shortly thereafter, it spontaneously went up in flames! It completely burned the engine, dash, tires all to a crisp. In process of settling with insurance company, but as everyone knows Im out thousands of dollars! We are working class family, and this was our only transportation. How do we hold Mazda liable? How do we recoup the millions of dollars consumers have lost by purchasing this car?

This car drives very similar to the vehicle I replaced- Lincoln Navigator. I test drove my Mazda CX-9 during a snow storm and I was pleased at how well it barreled through snow drifts. Its very luxurious and roomy. Also fits me in regard to seat belt since Im very short; many belts cut me off at the neck. Love the interior, including color. Great gas mileage. Im proud of how car looks and performs. But I have difficulty locking car from inside car while car is still running, or turned off in my driveway... And I dont like the exterior color of black - really shows dirt. I also wish I had a tow package...

First off, the Mazda Tribute is not a Mazda, its a Ford!!! Second, nobody will warranty a clutch because well most of you dont know how to drive a standard properly and will just ride them. Ive put 2 clutches in a person’s car because they ride it and dont know how to shift. Third, any turbo engine sucks, no matter who makes it, they all have problems. Fourth, up until 2014, the Mazda 6 was not a real Mazda, once again, built by Ford. Fifth, the recall for the Tribute for the throttle sticking was only on a V6 motor because of the engine cover laying too low from a valve cover stud and causing the cruise control cable to stick under rapid acceleration. Sixth, most of you with bad motors, youre not really doing your oil changes on time, so shut up. Seventh, mismatched or differently worn tires can/will cause damage to transfer cases, transmissions, and rear differentials. Eighth, cars rust especially if you live in an area where salt is used all winter. Ninth, your personal mechanic buddy probably cant describe the difference between 4WD and AWD, he doesnt know everything, he just wants to seem like the good guy so he gets your business. And tenth, if you have a RX8, its not a race car, rev it up before you shut it off to avoid flooding, and DONT MODIFY IT. Hope this sums up all your complaints easy because I got sick of trying to help people with ideas of what may be wrong.

Hi - My 2010 CX7 with full Mazda service history and only 57600 miles on the clock, stopped at 60 MPH on a busy dual carriage way with my kids in the car, I could barely steer or brake it was terrifying! Luckily we managed to come to a stop only because it was a quiet time of day on school holidays or god knows what could have happened. I called Mazda to advise them as I thought they would want to know about the issue, total stone wall.I had the car towed to a garage nearby who told me the engine had seized due to it being starved of oil, the car was FULL of oil. They checked and it was a block in the sump. After doing research I realise this is a very common problem with Mazda and I cannot believe they are totally ignoring this issue, not help offered. My car was worth #7.5k now its worth nothing! Where is Mazdas duty of car to customer driving this car, why are they not making sure dealerships are checking this issue to protect people at service, what will it take, someone to be killed! I am just disgusted at their refusal to acknowledge this issue.

My concern is with the rear brakes on my 2013 Mazda CX-5. While getting the service 40,000 km done at 38,909 km at Fredericton Mazda, I was informed by phone that my rear brake pads had worn out to the point where they had destroyed the rotors and I was on the hook for a $459 bill plus extra for the 40,000 km service. Fredericton Mazda assumed that I had skipped my 16,000 km service because I had it done at City Mazda in Halifax at 15318 km. When I brought the car back into Fredericton Mazda at 22752 km to have it serviced they just carried out the 16000 km service again assuming Id neglected my brand new $43500 vehicle. The 24,000 km service includes an inspection of the brake system in the car. When I informed Fredericton Mazda about the service in Halifax, they said theres no way they could have known about it being carried out, which makes sense. However, logically if a qualified service rep/mechanic drove the car in to be serviced, according to the service report he should have logged KM in and KM out. Which leaves me to wonder how the Mazda Service rep got the car into the garage to even carry out the service without noticing the KM on the dash. If the service rep had logged the KM of the car on the way into garage which I might assume to be proper procedure, then the 24,000 service may have actually been carried out and the brakes may have been inspected.All that aside, 38,900 km is far too soon for brake pads to be worn to a point where the rotors are destroyed, considering the fact the front brakes are still at 50% and 10000 of my km are highway to Halifax. When I asked The Fredericton Mazda Service rep if this has happened before he said, Yes, but he also informed that he had seen one at 120,000 km. Fredericton Mazda ended up paying for the rotors that were destroyed in what Ive been referring to as a brake failure, but I was left with a $210 charge for brake pads and labor to replace them. I informed them that this was unacceptable and there is clearly something wrong with the rear brakes but they refused to acknowledge this or even call Mazda Canada to inquire about the issue.To summarize, I have dire concerns with the quality and safety of the braking system in my 2013 CX-5 and if steps arent taken to have this resolved, then I will be switching car companies for good!

Help me please! My engine problems began at 38,000 mi. Dealership only replaced VVT actuator once, before stating it was over a year therefore they would not replace a second time without my covering the cost. Another dealership fought corporate to have it covered. I was thankful! Then real problems began. Two turbos later and many code lights naming everything under Mazda sun, I had the last ever illuminating engine light that would not clear regardless of what Mazda service did. I hate this company. It was finally paid off but I had to sell it for $5000, because it needed a new engine. The private engine dealer suggested I not even spend the money for a new engine because it would be the same garbage that was in there.

I have an 2007 Mazda B2300 truck which I bought in July 2010. On January 28, 2012, I noticed a leak coming from the differential. I immediately called the two Mazda dealerships closest to me, but being a Saturday, neither would take me that day. I had to get somebody to at least look at this, so I ended up at a Meineke shop, which Id been going to for several years. Leak turned out to be the pinion seal which I had them fixed. The following Thursday, I had to bring it back to Meineke, because the differential was making whining noise. Meineke offered to do the warranty work, and I agreed. I put a claim into Mazdas service contract. They then dragged their feet and called on a third party adjuster to come and look at the damage. After a week of the truck up in the air on Meinekes rack, per lack of communication with Mazdas warranty people, I had to OK Meineke to open up the differential, etc. It turned out the main bearing had gone bad. This adjuster decided I was at fault for not maintaining it and also that the shop was at fault for not tightening the pinion nut tight enough on their former pinion seal job. This was all a bogus excuse though. Nowhere is there any maintenance schedule for the differential in the contract nor in the owners manual. The shop had tightened the pinion nut the first time so hard, they said any harder and it wouldve stripped. Still Mazda denies me coverage based on this adjusters bogus theories. Mechanics say the bearing went bad causing a wobble in the drive shaft which in turn compromised the pinion seal, thus causing the leak. Differential was still running smooth and noiseless, when I discovered the leak and took it in. This then has nothing to do with lack of maintenance running out of oil or the pinion nut not being torqued down properly. I had to pay the shop out of pocket for part of the bill, as they gave me a break. They also paid for a rental car for the week, which also should be covered by Mazda. Local attorneys say this would really be small claims, but now Im searching on where to have papers served to Mazda as they have no real office in California, etc. Meineke shop owner and his mechanics are willing to come to court to give their expert opinion, etc.

Bad valve body??? I am not a happy consumer! I have owned the car for 45 days. I paid $31,000 for a loaded CX-5 Grand Touring. I broke down on the highway today. The dealership that I had the car towed to just informed me that it was a bad valve body. Maybe not a big deal to him, but driving a brand new vehicle with 4,000 miles and breaking down on a major highway on a 90-day waiting for a tow truck to arrive is a VERY big deal to me!!

I purchased a 2010 Mazda 6. The seat cover is changing, and is already showing signs of wear and tear. The car has 29,550 km. Mazda will not cover wear and tear. How is this, when the car is still new? It took me 7 months to actually have this done, and the dealer was not of much help, until I wrote a lot of e-mails to the management.Why is it that, in this day and age, warranty, or customer concerns are not dealt with properly. Mazda now tells me by email, that they are not responsible. Perhaps using substandard materials? They are now just duping their customers. Second problem is that my tires lose 0.5, to 3 lbs of pressure, within a two week period, per tire, but of course, Mazda is not responsible. The dealer had finally water tested, and found nothing. It is a slow leak. Doesnt any one offer customer service any more, or are they just passing the buck.I guess I have to do the leg work, and call Michelin. I also have to get the alloy rims checked. As far as the seat goes, well, I have to deal with it on my own, of course Im sure, they would have no problem selling me one. As a first time Mazda owner, take my advice, and do not buy this substandard garbage. GM Im coming back.

I loved my Mazda from day one. In July 2007, I leased my CX-7, AWD, Touring. In July 2010, because I loved it so much, after test driving several other cars in the same class, I financed the rest and kept it. I have proof of all my oil changes and maintenance to the vehicle. I paid it off nearly one year early with some of my retirement savings so I could enjoy not having a monthly payment for the first time in my life. I also put brand new tires on and another $3,000 of maintenance, replacing the cracked transfer case, leaking oil cooler and loose ball joint (as recommended by Mazda). I responded promptly to all recalls by bringing it right to the dealership I leased and purchased it from. In January 2015, my family was in the car on the way to the mall. The check engine light came on. My husband and I argued for 20 seconds about how he felt there were always problems with the car (I still disagree to this day with the always part). 10 seconds later....the engine shut off, he was barely able to steer the car down an exit ramp off the highway when the car completely stopped. Black smoke came pouring out of the hood. We grabbed our two toddlers out of the their car seats and I stood with them in the freezing rain while flames shot out of the bottom and sides of the car and my husband called 911. Ill never forget how I stood there with tears streaming down my face, shivering and trying to hold my babies while my Mazda that I trusted for almost 8 years, burned beyond recognition in front of me. Thank God nobody was hurt. We dont know what caused it since no warning lights were on prior to that and nothing was reported to me by Mazda service when it was in the shop not even 6 weeks earlier. The insurance money is barely covering what I put in to this car in the last 5 months. I wont buy a Mazda ever again, and I suggest you dont either.

I bought my 2021 Mazda CX-5 in February of 2021 in Saint Louis, Missouri. I travel for work and I am currently in Flagstaff, Arizona. My vehicle began making a roaring sound from the passenger side tire. I thought it was odd because my car only has 30,000 miles on it. I took it to a local mechanic because the closest Mazda dealership is over 100 miles away. And I did not feel comfortable driving it. Turns out my wheel bearing is bad. I called Mazda customer service and they said “Yes that wheel bearings are covered under warranty, and they can call for a tow truck but there is no guarantee that a tow truck will be able to come get it, and if they do there will be no guarantee that it can be dropped back off. I have no other vehicle to pick it up. I asked if I could just take my vehicle to a mechanic and have them repair it and be reimbursed and the customer service rep said, “no it will have to be a Mazda dealership for warranty to cover it.”In conclusion, there is no guarantee that my vehicle will be picked up, and if it is there is no guarantee that it will be dropped off. Also no reimbursement so I am paying out of pocket. What is the point of a “warranty” that does not give you options to repair your vehicle? The customer service rep said she would transfer me to her supervisor and that she also sent her my number in case we got disconnected. She hung up the phone and I never received a call from her supervisor. Mazda warranty is **.

When we were shopping for a new vehicle we wanted something that could carry six or more passengers. We had purchased a used car for our daughter from a local dealer. It was a good car that we were all happy with. We went in in August and the salesman just got in the new CX9 signature edition (2016). It was a great looking SUV with great technology and a fine trim level that included leather and wood trim. Complete the deal was 45,800 out the door. Considering the trim level and options that was a fair price. After one year we made the choice to lower our payments and down size to a less expensive car. The CX9 with 10,500 miles. The Trade in value of 31000 dollars. A loss of 33% of the value in one year. Stay away from any Mazda. Any car that loses that much value in one year should be taken off the market. I will never buy another Mazda in my lifetime.

I have trouble with my heater when it is minus 12 or more. It may take 10 miles for the blue (cold) light to go off and may come back on again. If colder may not heat at all.

I purchased a 2014 Mazda 6, loaded with their technology package. The GPS was the worst ever experienced. The speaker in the front passenger door vibrated so badly it was hard to use the system, even with the bass turned off. The GPS would indicate a turn 400 yards away when basically at the turn point. It would then suddenly advise to turn, when almost through the intersection. The front drivers seat had limited settings. I went to Mazda for service and all I got was a shoulder shrug. I sent a note to Mazda and didnt even get a response. After 8 months of problems I dumped this car and took a loss of approximately $8,000. I have now owned about 12 cars and the Mazda 6 was the worst experience ever.

Mazda should stand behind their products. I own a 2001 Mazda Tribute and have had multiple problems with it. I have spent thousands of dollars trying to keep it running. I really think hundreds of Tribute owners who have had trouble with their SUVs should file suit. I drive carefully and take really good care of my cars and I still have all of these problems. This is my first and last Mazda. Here is a list of current and past problems: car door handle broken, coils replaced, transmission problems, radiator replaced (it split open), fuel modulator replaced, CV joints problem, rear hatch doesnt lock, interior linings coming off/ash tray and cup holders broken, and exhaust leaks/catalytic converter.

I just leased a 2016 CX 5 Grand Touring last month and began having problems with the transmission. Initially it would hesitate for a second before drive would engage. I made an appointment to have it looked at. Before my appointment I stopped at a light and when I pressed on the gas nothing happened and then it went into gear and all of the warning lights went off and it went into limp mode. I immediately went to the dealership and after looking at the car they said the Mazda techs want to examine the transmission and that they would be replacing my transmission. Unbelievable as CAR HAS ONLY 887 MILES and I havent even had it a month!

I purchased a 2016 Mazda CX5 in late 2015. By the end of March 2016 (less than 4 months) I had transmission problems. I took my brand new Mazda in and they told me that they would check it out. They called back and said that it was the transmission and they would file a report with Mazda. They also said that the machine that manufactures the transmission was not working properly during the time my transmission was being made. It was also stated that Mazda doesnt know what cars doesnt have the missing piece. My question is why didnt Mazda put out a recall if they knew there might be an issue with the CX5 or any car with a transmission made at that plant? I bought this car brand new, why wont Mazda replace the car with another new car that has been checked for this issue? Fixing the transmission is not the same as purchasing a new car without defects. Up until now I have been a loyal Honda customer. I researched this car and heard a lot of good things about it. However after having owned a Mazda CX5 and seeing how Mazda has a total disregard for their customers, I will NEVER purchase a Mazda again.

My oil cooler started to leak. The dealer told me that the problem is a gasket, but I need to buy the whole part (oil cooler). After doing some investigation on the internet, Mazda knows that this is a problem and is not doing anything about it. If I dont get this part changed by Mazda (at the very least get a discount), I will never buy a Mazda again. I really love my CX-7 but this is not the only problem I had with it. This is the one that really filled my jar.

OK, the car drives and handles well so thats why it gets two stars but otherwise owning it has been awful. The computer needs to update? Reboots in the middle of driving. No kidding, literally on the road, using the navigation I spent several hundred dollars for, the cars computer reboots. Not once, twice. I take it to the dealership, the guy says yeah, the computer needs to be updated, no big deal.Then there is the computer not recognizing my phone 9 times out of 10, including when I wanted to dial 911 to report an accident. So useful! Even when it does recognize the phone, want to play Pandora? Better have the phone on and Pandora open or else nope. Open phone and turn on Pandora after the car decides it cant find them? Nope. Not going to recognize Pandora until you turn the car off and back on again. Want to use the iPod that is literally plugged into it? Maybe. We might let you. Unless we refuse to recognize it until you reboot the iPod and turn off and on the car.Then the drivers seat ripped within a few months of purchase. I took it in, it took weeks to replace the seat. Then the plastic piece that protects the electronics under the drivers seat broke. I took it in, got it fixed, that took weeks because the part had to be ordered. It broke again. I got it fixed again. It just broke this evening, and I just dont even know what to do. I deeply regret purchasing this vehicle.

Purchased a CX9 new in 2007. Drove it with a few problems like the Prox key losing its program forcing us to buy a new one at the cost of $300 plus $100 programing. But thats the short of it... At 59000 miles I walk into the dealer and have them doing some recall work on the car. I tell them its transmission is kind of slipping. Service guy says dont worry and recommends a trans service... I say ok... Come back a month later ask for trans service and he says, Its over drivetrain warranty now. Maybe the service will help. Sounds like the trans is shot. The part alone is $9000 and removal is another $3000. Has no record of my issue at prior visit. Says there is no warranty. Said you dont service your car here so we wont help you. I ended up spending another $3k out of pocket having a trans shop rebuild the trans. If youre thinking about it... RUN FROM MAZDA!

I would like to warn you people out there about this dealership, seems to be a common theme with Mazda. This link verifies that the entire Mazda corporation has a systemic problem with accountability and safety measures. A dealership that sells a vehicle to a senior citizen with dementia is an all time low, unless youre Midway Mazda which seems to be acceptable. You can get this information from the MVSA BC complaints and cases against this particular dealership under the Freedom Of Information Act (FOIA). Actually you can see it online as well, because it did go to court.Furthermore, they have had at least 9 abandoned cases all in a row, dating back to 2008 courtesy of the MVSA (Motor Vehicle Sales Authority which is Non-Profit, meaning donations and taxpayer funded) in which the MVSA manager indicates they lost those files, updating the computer system. MVSA is no better than the slum dealership it represents. They talk their way out of any type of action. If youre thinking about filing a complaint against Mazda through MVSA, make sure you read the policies and know your rights. Funny thing is that the MVSA Manager didnt even know what his own policies were, and when I told him, he was in disbelief and denial. If its in writing then its legal, talk is cheap. I waited over 9 months just to get a meeting, because they kept blowing me off, and didnt even bother to tell me why?This dealership falsified the inspection reports and would not take care of any issues brought up that were safety hazards, or even non-safety issues that cost me money out of my pocket. Its simple, downright neglectful and deceitful. The entire process from start to end was absolutely ridiculous from non-service to the product. I have been dealing with this issue for just about 2 years. I have wrote reviews, and sent letters to every organization and governing body under the sun. I have all the proof in the world, and civil court is the only way to go now. I would think twice about this dealership and I will make sure everyone knows about it too. I also would not buy from the Nissan next to this dealership as it is the same owner. Make yourselves accountable, instead of hiding behind poor policy, excuses and lies, because in the end it will hit your wallet! Disappointed taxpayer/owner of a Mazda.

Recently, I had an issue with my vehicle when it wouldnt start. I had my car towed to my mechanic in Indialantic. He ran the diagnostic test on my car and found out that the ECM computer system had failed, and also fried 6 of my coils. My mechanic had given me a quote of $1,400 for repairs. In the meantime, I was calling around to see if I could find an ECM for a cheaper price. I came across an EPA federal warranty that stated: Any vehicle with less than 80,000 miles and less than 8 yrs. old is entitled to this EPA warranty on any specified major emission control components. The warranty states that all components are covered and the manufacturer will have to repair the components free of charge. I brought the warranty over to my mechanic to look it over. He stated that he would call Mazda and find out if they will honor this federal warranty. My mechanic spoke with a gentleman named Robert **. He approved the use of the warranty and told the mechanic to have us bring the vehicle over to Mazda. The next day, I paid to have the car towed to Mazda. Robert ** stated that he would call me before he started to give me a price on the repairs. When he called later that afternoon, he gave me a quote of $1,700. This was $300 more than my mechanic. He then called back again and stated that he would drop the cost to $1,345. It is costing me the same price with the warranty as it would have at my mechanics garage, without the warranty. I also had to pay to have the car towed to Mazda. I only brought it over to Mazda because the gentlemen stated he would honor the warranty, and he is charging me more. I feel belittled and taken advantage of.

Tribute recall notice - I received the 1st letter from Mazda last month. I took my Tribute to Premier Mazda of Georgetown (where I purchased it in 2008); they disconnected cable and told me to expect another letter from Mazda advising me they now had the parts for the repairs. I received the letter today telling me to call and set up an appointment. I spoke with ** who said to wait for yet another letter because the repairs were not being effective. This sounded fishy, so I called Mazda Corporate and spoke with Jose. He called ** at Premier Mazda. He was told ** had given inaccurate info and told me to call ** who would set up an appointment. I have called Premier and left messages to get a call back. I feel I am being ignored!

What I went through, I wish not on anybody. IPAC Mazda did an oil change and gave us the OK on our Tribute. Three days later it wouldn’t start and we had it tolled in to discover it overheated. The vehicle gave no warning sign and Mazda okayed it with their full circle check, not to mention we purchase an extended. We have been mislead by numerous persons and our vehicle stayed there for 2 months with the same answer. We trying to have the extended IW pick up the charges on good faith. Not to mention this is the second Mazda we had a problem with. They’re a long history from day one with our RX8. If anybody wants to listen, Ill give the horrible service detail and lies. We pick up our vehicle and had to call an officer for instruction.The consequence is they kept our vehicle for 2 months with no phone calls or status what they’re doing. You dont find too many people purchasing 2 vehicles the same day and the RX8 shutting off on us for a 3 years period to finally replacing the engine. The Tribute is left for us to do the repair. All we are asking is for help and to get our point across so nobody has to spend their holidays driving around in an unsafe RX8, which me and my family relied on the Tribute.

I take very good care of our CX-7 and with only 70,000 miles the turbo and catalytic converter went. We were driving and a loud siren sound came from the engine. We had to limp to a shop and were told the turbo and the catalytic converter were shot. This cost us $3,600. Before being fixed I contacted the local Mazda dealer who told me that these cars are notorious for failed turbos. In fact he said it was so bad that Mazda put out a special warranty to cover these turbos. They all fail around 60-70,000 miles. Turns out, my VIN number did not match the ones that were a part of this special warranty. I asked the service manager, Is there anything you can do for me? He replied, sarcastically, We can replace your turbo for you.I have owned three Mazdas. Every one had problems. The one thing I have found though that all Mazdas share are very bad brakes. They are always very weak. This CX-7 with 70,000 also has bad brakes. I am replacing the front rotors for the SECOND time, with only 70,000 miles. I have replaced the pads probably 5 times and I do not drive fast or slam them. My son and I are very meticulous about changing the oil and the brake pads. Maintenance like we do should help a car last. Unfortunately Mazdas are very cheap, low-end Japanese cars and I guess it doesnt matter what you do, they just fall apart.

Mazda CX-7 2011: In June of 2014 I lost my first turbo, at 54,000 miles. After having the turbo replace it turned out that my fuel pump was also bad, had that replaced. In July of 2015 a weird noise began coming from the area of my turbo. Brought it to the Mazda dealership and was told it was probably a wrist pin. Brought my car to another dealership and it turned out a few bolts between the turbo and manifold had broke and the gap was causing the whistling noise. Had to pay for bolt replacement out of pocket (over $1000 because they also insisted on replacing the seals on the turbo). November of 2015 my second Turbo went. I was over the Warrantied mileage and warranty was denied. The turbo warranty from previous installation had also expired after 12 months. Replaced turbo at my own expense. January of 2016 the car flashed a check engine and oil light. Pulled over and immediately shut the car down. After having the car towed to a repair place it was discovered that the crankshaft bearing had gone bad and destroyed the motor. I basically have a worthless car with only 67 thousand miles on it.

Bought a 2012 CX-9. First 2 years car ran great then 500 miles past warranty driver window motor goes out. Then a week later passenger window motor goes bad. Battery goes out. Car was only 2 years old. Now under recall which part needs to be replaced and both wheel bearings are going out after only 50K miles. What a POS. These parts should not be going bad this soon. Will never buy another Mazda again. Just lost my business because was going to buy another one next year.

I purchased my CX-5 in 2015, and it is just at one year old. The windshield cracked, starting from the left hand side and reaches across right in front of the view. Researching this, it is apparent that many Mazda owners have experienced cracked windshields. There was no rock, just started cracking. Under warranty still, but the dealer will not honor the windshield. Replacement cost including labor is $850.00.Also, the tires on the car were nearly bald at 16,000 mi. The cost to replace the set was over $1,600 one year into the ownership, and Ive had to pay an additional $2,500 in expenses. If I had it to do all over again, I would have purchased the Honda CRX. So sad to give a company so much money, and have no similar consideration in return. And the dealerships do not take ownership of the problems; Its the Mazda manufacturing, in Japan. Ill never purchase another Mazda again. I hope this encourages someone to not purchase any Mazda vehicles in the future. Ill spend an hour or two at the dealership on Saturday to mention these issues to prospective buyers.

I bought a 2015 Mazda CX9 last year which is still under factory warranty. Recently the headlight went off and when approached the dealer they said the headlight was already replaced once by the previous owner but outside Mazda, which might have caused the assembly to go down, contacted Mazda customer service for assistance but it was the worst experience, even after multiple emails and escalations they denied to repair it under warranty. How can they justify the headlight replaced by the previous owner damaged the assembly, even if it is the car is still under warranty, they have no courtesy to customer, please stay away from Mazda.

On July 25, 2015 my new 2016 CX-5 only two months old did not want to start. I checked the battery and it showed it had power but my car was as dead. I called my dealer at Lodi N.J. where I bought the car for advice and Rahsheed told me to call Mazda roadside assistance and I did. Spoke with a Mazda roadside assistant and told her what was going on with my car and she told me a flatbed tow truck will be at my location within a hour. One hour later comes the flatbed tow truck and I asked the driver if I could ride along and so I did. We get to Koeppel Mazda Queens NY. I tell the tow truck driver that I am going inside to let the manager know that we are dropping off my car. The manager Andrew ** steps outside with me and as the tow truck is backing up and bringing my new car down it scrapes and damaged my new Thule bike rack. Andrew the manager tells him to stop what he was doing and that the car needs to be lowered on the street. At this point the driver is getting frustrated and levels his flatbed truck in which he forgets to put the rear straps and chain hooks on the rear of my NEW CAR and also forgets to put my NEW Cx-5 off off of neutral and failed to put it in park and Failed to deploy the emergency parking brakes on my car. He then drives forwards, fast and slamming on his brakes causing my Brand New (Mazda CX-5 GT with Tech package) to shoot forwards and crashing into the back of his tow truck causing front end damage. Three Mazda certified workers seen the accident including the service department. Manager Andrew ** and I were all in shock on what just happened. Andrew and I took photos of the damaged SUV and Andrew told me that he would take care of the report. I advised Andrew that I don want my car back due to the loss of my resale value caused by Mazda. On 8/14/2015 I stopped by the repair shop that was fixing my car to get some things I left in the car. To my horror my car was in the back of the shop dirty with my whole SUV front end sitting on top of my cars roof, not to mention both my front windows was rolled down getting dust and dirt all over the place and not to mention there goes my new car smell and the body shop wasnt even certified Mazda repair shop. I know that when a new car rolls off the assembly line everything is calibrated, the transducer in the front of my Mazda emblem with the laser on my windshield work hand in hand so that my auto brake assist work properly. Now my new car will have a damage report on carfax that I did not cause, all Mazdas fault. Why did my new car did not want to start in the first place? It was only two months old with just 2000 miles on it. Mazda Roadside assistance contracted the tow truck company NYC Tire Auto Care Inc. The incident happened in front of multiple employees of Mazda (Manager: Andrew ** (Service department associate: Izzy ** and two others from Parts Department that will vouch what happened. I will now lose thousands of dollars on my trade in when I decide to trade inmy 2016 CX-5. I stated that I dont want my car back to every Mazda personnel I spoke with due to the fact that it was Mazdas fault. I just want a brand new CX-5 with everything I put in but sadly I am getting the runaround. Even my insurance company called in my behalf and they also getting the runaround.

I bought my car May-2018 and today February 2019. Drove the car so far 7500 miles. Tried every gas recommendation by MAZDA and the dealership and still until today car won’t give me more than 19.5 miles per Gallon which is sad. I still the window car sticker 22 city, 28 highway combined 24 and still no joy... even though all the miles on my car are highway mile and never speed or push car to limit. Mazda corporation should be sued over false advertising their MPG.

The clutch on my Mazda 6 (bought new) wore out after approximately 10,000 miles. Replaced by Mazda Main Agents, this also failed after approx. 10,000 miles. Again replaced by Mazda Main Agent, and lasted only around 10,000 miles. Regularly serviced by the same Mazda Main Agents (except just once).I am 81 years old, have held a driving license for well over 60 years. For many years did all my own servicing, maintenance and repairs. You name it and I have almost certainly had it in pieces. The exceptions being gearboxes and differentials. (Never had one of these fail). I claimed reimbursement for these repairs, but was told it was due to my riding the clutch. Rubbish! when I learned to drive back in the 1950s riding the clutch was a sin because, in those days cars were fitted with carbon (graphite) clutch thrust bearings which being soft would wear out very quickly if one rode the clutch, modern cars are fitted with tapered roller bearings or simple ball races. I never wore one out but the ingrained lesson never to ride the clutch has stayed with me ever since.A letter later from them suggested that I was accelerating away from traffic lights etc. too hard, insinuating that perhaps I was a bony racer. In my 20s, 30s and 40s this MIGHT have been the case, but in my 70s and now 80s I am long passed such behavior. I have done everything required of me prior to taking them to the small claims court, including utilizing the facilities of Mediators but they still keep coming up with silly replies. The latest being that I have the clutch examined by an authorized independent company. They also said that this would be impossible because the parts were thrown away on being removed. I am about to write to them yet again informing them that I have, together with other items, both the clutch and the scored flywheel that was replaced in my garage.Advice to everyone considering purchasing a new car, DO NOT BUY A MAZDA without checking the record of service one can expect from your Mazda main Agent. If anything fails, it would seem that they will do anything to avoid recompensing one for anything failing. My claim will be made under the Customer Rights and Protection Act, under the section stating that any purchase should be fit for purpose and last a reasonable length of time. All the time that this correspondence has been going on, (several months) the worry and stress has had very severe adverse effect on my health. They have been informed of this but apparently consider it not worth their while to make any comment on it. Hopefully, if you wish, I will come back to you and let you know the result.

I purchased a used 1996 Mazda 626, 4 cylinder, automatic and shortly after the purchase, the transmission started slipping and eventually failed. I had my trusted mechanic install a rebuilt transmission at a cost of about $1200.00. Around 2,000 miles later, the transmission started slipping again. I have done research and I found that the CD4E transmission is a known lemon. I originally paid $2800 for this car and have put in more than that in repairs. I will never buy another Mazda product.

On May 21, 2013, I bought a new Mazda 6 Sedan - full optional, including the Red Soul extra paint. Just few miles away, I noticed 3 spots on the front hood. The paint is extremely thin and it is difficult to see the clear coat with a magnifier lens. I brought the car to the dealer and they said it is normal to get spots because of road sand. I washed the car and one more spot appeared. Because of my firm complaints, I was able to get an appointment with an inspector from Mazda and now Im waiting to see him. Paint quality is unacceptably cheap for that car standard. Should I expect the car surface to be pitting away day by day?

This Mazda3 is a 2014, used and the S Grand Touring is the top of the line, loaded with electronics that Im still getting used to. That aside it has the 2.5L engine. Not a drag racer but enough power and handling to make you feel comfortable and secure plus good mileage. The ride is firm but not rough and it handles well. Im 511 tall and the seating is comfortable and all controls are readily accessible and dont see any reason this car would be any less comfortable on a long trip than any of the larger cars Ive owned prior.

Mazda 6 emergency brake caliper recall - I cant believe that I have been a Mazda fan this long and am treated so badly. I have been swearing by their cars for years and now. I wont anymore. I got a recent recall (Ive had them in the past) and was treated poorly. Actually, they refused to send me a refund for work that was done prematurely because of a faulty part. I am upset because I really was one the 1st people to drive my 2014 Mazda6 in the ATLANTA AREA. Basically, the work I had done wouldnt have happened had they recalled the issue sooner; now they refuse to pay me back! It always kills me; how a company making millions of dollars refuses to pay loyal customers hundreds of dollars to keep them. Its OK. I will find a new car brand to stand behind next. File Number **.

I bought my Mazda CX9 used (2008) Grand Touring. Loaded. 61,420 miles on it. I bought it from a dealership that is owned by the Major Mazda dealership in our area. 3 months into ownership, my husband noticed a dark sludge like oil dripping on our garage floor. There was also a lot of rattling when you stepped on the gas and high whining. Took it right to the dealer, they sent us to Mazda. Said it was the transfer case and they would put a new one in, but it cost 1100. It took 4 weeks, maybe 5 to get it done. Got it back, and it was ok for awhile. 3 months later the same thing happened again. This time they said it was under full part warranty and they would replace it yet again at no cost. I was without my car for another 6 weeks. This was all rectified by 2013. Here it is July 2015 and I just had it diagnosed that the transfer case is AGAIN gone bad. This time there is no warranty and it is going to cost me 6000 to fix it.They told me the first time it was being replaced with a new one. Why was that cost only 1100? And now it is 6000? I am probably going to have to get another car because it just isnt worth spending that kind of money to fix a car that has 115K miles on it. I just recently put 1000 worth of four new tires, and new front left wheel bearing (300) not to mention the FOB I had to have replaced for 325.00. I am not a happy camper. I have been reading about the exact same problems others have had. There is no recourse to hold them accountable? My car was very well taken care of too.

2014 Mazda CX-5 Grand Touring - Parts in the transmission failed after only 9 months and 16,000 miles. The car is at a Mazda Dealer for the third week. Mazda USA trying to get the parts to the dealer but way too much time has been taken.

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

Got the Mazda Tribute secondhand really cheap... runs really well... have not had any issues except flat tire and the key not wanting to come out of the ignition. Also, the gear shift sticks but I attribute that to the previous owner letting her kids accidentally spill a soda on it. It has grey color... spacious design... has cruise control that works great. I love any kind of SUV/Crossover... they have so much more room than even a large car... great for trips... modern and sleek design. But I wish it had better quality interior material and design. The car is secondhand and she had kids but they would not have been able to do the damage quite so easily otherwise.

I have a 2010 Mazda 5 with 23,200 miles which I owned for just under two years. I had a rear tire blow and brought the vehicle to the dealership. The tire was worn on the shoulder down to the steel belt but the rest of the tread was fine. The dealer contacted Mazda but because I could not prove that I rotated the tires (I do them myself and I check tire pressure bi-weekly) and because I did not have an alignment done at 12 months/12,000 miles I was not covered under warranty. This is completely unacceptable for a car that is less than two years old to have that kind of tire wear. I took the car in for an alignment to a third party and was told that both rear cambers are out of spec but they cannot be adjusted once they leave the factory. I believe I purchased a defective vehicle but Mazda will not replace it and it appears there is no fix to prevent it from happening again.The cost of the alignment and four tires was $582.

I have a 2007 CX7 car but its nothing but a lemon with a 2-master cylinder and turbo charger. The fender popped loose and motor mounts were broken. When they changed turbo charger, nothing was under warranty. I have spent over $3,000.00. I will never buy this SUV or Mazda again. What a joke. Im easy on this car with 63,000 miles on it. When all **, I cant afford to get rid of it. But when I can look out the world, I will buy one from the USA.

Transmission failed for the second time. First brand new car after mothers death using her Ford 1993 T-Bird. I researched the Honda Del Sol, which I liked before getting discouraged and after one year waiting for my order to arrive, I bought 1996 Mazda 626 in 1996 (being the first and only owner of this car I did not investigate like I did with the Del Sol). In 2002, had transmission fail, water pump, air conditioner, timing belt. Mazda, of course, did take responsibility. I see after reading the countless complaints on this site it is a company that does not stand behind their product.As of 8/2011, not only the transmission is gone but catalytic converter should be replaced (if I want to pass smog). Mazda said it was all my doing and wash the grease from their hands. I see after reading the countless complaints on this site it is a company that does not stand behind their product. I will never by a Mazda again. Sincerely, an extremely broke consumer.

I purchased a 2017 Mazda 6 Sport at Fremont Mazda. So far I absolutely love my car. My salesman was great in having everything ready when I came in to sign I because I had to get back to work by a certain time. My problem is with Mazdas finance department. A little background. The last time I purchased a new car from a dealership was 30 years ago. It was very simple. I was offered upgrades. I declined. No problem. This time around when I got home I Sat and looked over my contract and saw optional service contracts below was Mazda Maintenance $2,150.00. I recall the finance person mentioning oh and you have 5 years free maintenance at any Mazda Service Center in California. My thought is oh that must be the manufactures warranty.I contacted my salesman and Im told its for a optional service contract. I was never offered this optional item, no one said to me we can add this free maintenance service to your purchase for an extra $2,150.00. I was furious. My salesman contacted me. Said if I didnt want it they would remove it and write up a new contract. I went back to the dealership. Signed a new contract. My car payment is now $50.00 a month cheaper. That should have been the end of it but lo & behold I find another optional on my contract in the amount of $795.00 for Debt Cancellation Option Agreement which I googled and is GAP insurance which again I was not asked if I wanted this insurance added to my contract.Oh on the first issue I filed a complaint with the State Attorney Generals Office Consumer Complaints. Today Im waiting for The State Insurances Commissioners Office to call me back and advise me what I should. My real concern with all this is how many other people have been victims of the same and dont know where to ask for help or arent even aware optional items have been added to their contract without their consent!

My wife purchased a brand new Mazda CX-3 GS and after just over 6,700 kms, when put into Drive it would take anywhere from 6-12 seconds to engage and move forward. It didnt even make it to the first oil change! We brought it into Regina Mazda and they were able to duplicate the problem. We were told that a new transmission would have to be ordered. However, they couldnt give me any sort of a timeline and couldnt locate any available assets in their system. Its been almost a week and we havent received any update from the dealership. We were given a Mazda 5 for a loaner but had to return it as it was their shuttle vehicle and then received a 2016 Mazda CX-5. Still waiting for update. :(

Was shopping for CX-5, and when you know how difficult and stressful it is to deal with dealership, you know how great it is to be taken care by a great sales person. For the first time I walked in, Mr. Jason **, took care of me with no pressure, taking the time to answer all my questions, printing me clear and detailed sales offers for financing and leasing, and for the first time in my experience, was trustworthy! Went several times to meet him for questions, until the time we were going to sign for lease. Provided him with all requested necessary documents and information the evening before.On May 30th, 2018, after 3 hours spent with him with all paperwork’s, we had to wait for his Financial Manager Nick, who was supposedly too busy in assisting other clients, when his office was empty. Jason could not even have an appointment schedule from this busy person. He asked me to pay half of the deposit to hold the car for me, and charged my credit card. Therefore, he asked me to come the next day, May 31st, in confirming that Nick would call me to set up an appointment, and to confirm me the credit approval and monthly payments amount. Waited until 1:40PM to contact Jason because I have not received any feedback from anyone. Around 2:00PM, Jason texted me back in apologizing that he was assisting clients, but no information regarding appointment, credit approval or anything related to the lease offer. Only because the Financial Manager is again too busy and so well organized that he cannot delivered. Explained to Jason, that if they are not interested by my potential account, it will force me to seek for another dealer offer in order to not lose the benefit of 0% interest financing/lease special May sales. At 3:00PM, just a quick text to let me know I was approved for the amount, but no appointment still... After many back and forth with several Mazda dealerships, I accepted another offer to get my car ready that evening at the last minute! Texted back to Jason to express my disappointment about his Financial Manager and the General Manager of this dealership, who both let him down and made him lose the sale. Also requested to be refunded of my deposit charged on my credit card.As of June 4th, no news about either my refund, or a call from any Manager to apologize or anything else. So, I called to speak with Mr. Mark ** who is registered on BBB as General Manager, but no one as his phone or can transfer my call... Called 4 times to be transferred on voicemail, so asked to General Manager to call me back, and left them all information needed to understand the situation. Mr. Chris **, General Manager called me back, but had no information about the situation. Expressed my disappointment about the way his dealership is operated, his Financial Manager who did not delivered, how it is a shame to not support and provide resources to his great sales persons to close sales, and claimed for my refund. He asked my credit card number again, because he claimed no one will have it and it is the only way I could receive my refund... wonder what they do with card receipts after you pay, and may be they do have a shoe box accounting records systems! He also told me not to be worry about his management style… Provided him with my card information, and he claimed I will be refunded same day. He told me that he would talk with his Financial Manager to understand the situation, but I advised him to talk with Mr. Jason ** who lost the sale because of Financial Manager.I feel very sorry for Jason because, from the beginning to the end of the process during my 4 visits, he offered me a great service and beyond expectations compared to all dealerships from several brands I went to for months for car shopping. He was a trustworthy sales persons (which is very rare) with a consultant approach, very patient with me in explaining in details all my questions, and professional. Even this dealership is 1 hour drive from where I live, I really wanted to close the sales with him. In summary, I would not recommend this dealership if you don’t have the time to be lied around, and have to wait for the Financial Manager to deign to do his job professionally. If you are not in hurry, well then asked for Mr. Jason ** who is the person I would recommend.

We own a 2007 Mazda 6 and today, we again had to have the bulbs replaced one high beam and one low beam. Since we have owned this car, we have replaced the bulbs at least six times. We have discussed this with the Mazda dealer and he says that no one else has complained about the lights. We are not happy with the lights. Today, it cost us $128.81 to replace the bulbs. This is ridiculous. We have had other Mazda products and have been very happy. Please deal with this issue. Thank you.

Back in June of 2015 we purchased a new 2016 Mazda CX5 from Fremont Mazda in Fremont CA. Once we agreed on the price, the car was delivered to us in poor condition, the paint felt like sandpaper (it was not prepped right) and we found cookie crumbs in the cup holder and candy wrappers under the drivers seat. By the time transaction was done it was late (about 9:30PM), but even with the poor outside lighting, we noticed defects in the paint on the hood of the vehicle. The dealer assured us they would take care of it. It was late, and even with all these issues we took the car home, trusting that all would be made right. I could look past the cookie crumbs and the candy wrappers, but in daylight the next day, multiple defects in the paint were very apparent.We took the car back to the dealer, they had a Mazda rep look at it. It was determine that the defects were under the clear coat of the paint, but they were severe enough to do anything about. The dealer offered after some complaining to repaint the hood (could not guarantee it would match) or get us a VISA gift card for $500. As I was pretty fed up with the dealer, we opted for the VISA gift card. It took about 6 weeks and lots of calls, but what finally arrived from Mazda was a Mazda gift card, good for only 1 year, but for Mazda mechanical repairs only. What good is $500 of credit for repairs on a brand new car that has a 3 year warranty? By the way repairs dont include painting the hood. So now I have a car with defects that came from the factory that no one will do anything about. After multiple complaints, the dealer said, Mazda will make the next 2 lease payments to make it up to us, nothing ever happened. Then the dealer said instead we would receive a $500 check from Mazda. That was at least 4 weeks ago, NOTHING!I wish I could say the story ends here, but it got worse quickly. A couple of weeks after buying the car, a piece of gravel hit the windshield and cracked it so badly - the car is not drivable as the crack is along the drivers side of the windshield and quite large. The insurance company authorized a replacement ASAP. This was in early July. Turns out Mazda does not have any replacement windshields anywhere in the US as the model is so new, yet they continue in production somehow. It is now almost 3 MONTHS later and still no windshields available, no date as to when it will be, and no offer of help from the dealer at all.We have made multiple payments on this car since early July, have not been able to drive it and have defects that are permanent in the paint before we even got it home. The dealer not only did not keep the commitment of compensation for the paint, but offered us no help when we found out the back ordered windshield could take months to come in (and it has). We even checked into aftermarket windshields, but were told, they are also not yet available.As a consumer, I believe there is an implied understanding when you buy a new car, that typical replacement parts will be available, clearly not the case with Mazda and the 2016 CX5. We will never look at another Mazda, not because of what happened, but rather because the company and the dealer offered no help. I called Mazda corporate helpline many times. They dont return phone calls and when you do finally get someone, they tell you, you need to be patient, and we value your business, right!

This is my first Mazda and I absolutely love it. It took me some time to get use to the break assist feature since it was my first time. But I love the features and the gas mileage is amazing especially because I am a real estate agent and drive about 1500-2000 miles a month

I bought a 2001 Mazda Millenia in 2012. It had been owned by an elderly man and stored in a garage after each use. I paid $5500.00 for the car and at 42,000 miles I COULD NOT pass up the new looking car deal. Only a few problems so far and minor at that. With over 100,000 miles on the still awesome looking, driving and handling perfect as well as runs like a new car, I am a very happy owner. Changing the oil every 2500 miles myself and using the best oil. Its a car, treat it right and it will last. Most car companies have their problems. Look at GM, Ford and others. With the amount of Mazda on the road today, I think the problems are minor. I wish Mazda would help more people with their Mazda problems. It would be a better car company for all.

I purchased a new Mazda CX9 in 2008. It was delivered in June of that year. Since then, my husband who is a mechanic has performed the oil changes and tire rotations. We had our local garage perform the maintenance. My car, at just over 3 years, just crossed the 60,000 mile mark - 60,508 to be exact. The drive train failed. I do not understand how a car could be running fine one week and as soon as it crosses the magic number it can not run. My husband spoke with our dealership, and they wouldnt even discuss options that he could look into himself. Now I have an undriveable piece of metal sitting in the driveway, while I try and pull together the several thousand dollars necessary to make it run. I am very disappointed at the lack of assistance and customer service from Mazda. I would very strongly recommend not buying a new vehicle from Mazda ever. Any company that will promise you the world and then basically thumb their nose at you should not be allowed to operate.

I bought my CX7 new in September 2007. I love the vehicle except for its very poor reliability. It has cost me in excess of $2000 a year to maintain this vehicle. Most parts that fail are notorious for failing but Mazda either wont cover the cost or their extended warranty is so meager it doesnt apply to my vehicle because of the mileage e.g. AC compressor; Oxy Sensor. I just discovered that my engine bay high pressure fuel pump is not working properly. I replaced the one in fuel tank 8 months ago and if it fails, it can wreck the engine. Mazda wants $1400 for the part! A better quality aftermarket part is available for less than half this price. Also, the Oxygen sensor on the Cat Converter has to be replaced at huge cost. I replaced the other one eight months ago. Together my current repair bill will be about $2000 including labor. You can find lots of stories just like mine on the internet (e.g. Edmunds).

In a nutshell - 2002 Mazda Tribute, bought second hand. Transmission done by first owner, then we had to do it. Drove fine with only the infamous Mazda transmission complaint. Then one night in 2010, at midnight, we notice flames outside our second floor window. Jump out of bed and yell the car is on fire in the driveway, next to the house. Right next to the house. Fire dept. is called but takes a bit to respond. My then teenage son grabs a hose and attempts to keep the fire at bay until they arrive. Dark soot over everything, including the inside of the house. The last time I had driven the car was at 7:00 that evening less than a mile both ways. It was like spontaneous combustion. The next morning, we immediately called to have the eye sore of a car removed. Besides the filth that was all over the driveway and being tracked into the house, as well as the nauseating, charcoal, fire smell that permeated the air, the burnt out car looked entirely out of place in our neighborhood. It made us look like derelicts! It was like who have you irritated lately. We had no insurance except compulsory. Fire dept. wrote a report but came to no conclusion as to the cause. We were left wondering why? End of story? Think not! Beginning of 2012, we began to receive recall letters from Mazda, and we just threw them out until June 2012 when we decided to read one. Well, were we surprised! The bottom line was that if the recall(s) were not completed, the car could and would go on fire. Here is their disclaimer at the bottom of the letter (seriously): Mazda strongly recommends parking your vehicle as far away from your home as possible until you get recalls done because it may go on fire. Great, now they tell us. Before Mazda accepted responsibility for their little secret(s), they jeopardized our home, our other car, our family, and our life by negligently allowing the Mazda Tribute to remain in our driveway, next to the house. Not to mention the fact we were using the car everyday! Are you kidding me? Mazda asked to please take the car to the dealer for recall updates. After a couple of these letters I called the number indicated in the letter and recounted our story. Yes, wed love to bring our car in for these recalls except two years ago, when you apparently were still in denial, that car burnt up and nearly took our home and us with it. What do we do now? They(?) listened sympathetically and recommended, as well as provided the number for Mazda in Modesto, Ca, their mediation dept. My husband called and they told us to gather fire report and anything else we had to evidence the fire of the 2002 Mazda Tribute. My husband sent everything certified mail and as we didnt hear back, we called this assigned mediator. Well he really needed pictures of the burnt vehicle. How do I know that you didnt set it on fire? Okay genius, it makes a lot of sense to set a car on fire with no insurance less than fifteen feet from your home. The car purposely was removed expediently due to environmentally caustic conditions and the fact we were now down a car as we had no money to replace it, and who needed to see the skeleton reminder, let alone take a picture. Like salt in a wound. Final word from Mazda mitigation representative (they obviously think (and get away with it) that it is acceptable to investigate yourself). Surprise - no can do. Not enough proof! Well, the fat lady isnt singing yet. We will continue our quest for parity from Mazda of North America. All attorneys are welcome to apply. (To see what happened to some poor families as they watched their homes burn down and their family pet(s) perish, Google Mazda cars that go on fire.)

A few days ago I jumped in the Mazda 2016 CX-5 and the console keep rebooting. The Mazda logo came up but then I never went to the home screen. Have no navigation, no hands free phone and the radio is stuck on just one station, the last station I had on before the system went down. Called Mazda and they told me they dont know whats causing the problem so I shouldnt bother bringing it down for service. I have about 47K miles on it. I did purchase an extended warranty. So now what? Wait for Mazda to contact me? They told me that they are receiving a lot of calls on this problem right now. But it looks like its been going on for a while now.

So Mazda has kidnapped my mothers car for 3 weeks now. My mom is not very well in English and sometimes gets taken advantage of and I feel like MAZDA HAS FULLY TAKEN ADVANTAGE OF MY MOM. We had my uncle call and my brother even called so this morning I have decided to call for her cause I wanted to know if she was EVER GETTING HER CAR BACK. She has to work so I called and asked for the person in charge of my mothers car and the little girl on the phone told me, Ok. Yes he’s in so she transfer me to the VOICEMAIL so NO HE WAS NOT IN (LIES). I left a voicemail for JASON and then calling back to Mazda the little girl picks up the phone and I tell her, Life is kinda hard right now for my mother and her and I don’t see eye to eye sometimes living together (I’m putting this nicely cause she really pissed me off) and that little girl had the nerve to tell me, You need to take care of your mom. Little girl you don’t have the right to tell ANY customers that about their family. You guys have had my mothers car for 3 weeks now with no answers. She bought her car in 2016 and how the hell does the transmission just mess up like that and then finding out they don’t even do an engine check in your car when you go and get an oil change. Stoney Trail Mazda has the worst service/callbacks and rude service people EVER. You guys need to work on your people skills and maybe get a new girl to pick up the phone for service cause she had no clue what’s she’s doing... One more thing my mother had to rent a car and pay it with her own money cause Mazda said that her plan didn’t cover it. They also said they would try there headrest to fix it and try to cover her car rental and NOPE that was another lie... Youre better off taking your car to another mechanic that!!!

My Mazda 5 with a 2.3 L engine just blew up - it needs a whole new engine. The car only had 117,000 km on it, and the extended warranty just ran out 4 months ago. Whitby Mazda is trying to tell me that its my fault because I cant find all the paperwork for oil changes. The staff at Whitby Mazda are rude and unhelpful, and I no longer have a car. As a single mother with 2 children, this is causing me a lot of grief. Do not buy a Mazda, I will never buy one again.

Mazda 2009 - I have had my 1st Mazda since 2010 July. Well, first time I bought a car that isnt a Toyota. I have had both head lights go out, shocks in rear done twice, tie rod end alignment done twice and tires twice. My engine would accelerate for days past 15 miles. My brakes got stuck; I couldnt get off the expressway and missed my stop. I’m still under extended warranty of which doesnt cover any of these things. I took it to 4 shops to be looked at, Goodyear, Midas and Mazda, all of which can’t find anything wrong with this ** car.

The 05 Mazda 6 Mazda transmission valve body failed at 28000 miles. Mazda knew about the problem back in 2006 and have not informed the owners so the part can be replaced under warranty. Now, they rejected a request for help; and the local dealer, Colonial Mazda, wanted $1400 for the parts and $400 to install it. I was able to get the part from another Mazda dealer at $1000 by mail. Now, Colonial Mazda refuse to install the part. What a joke - a bad design followed by bad service and a company that does not stand behind their products. In addition, they think people are stupid to pay 40% more on a part that Mazda should be responsible to replace.

I have a problem with my power steering pump. I had an accident last year and after the dealer had repaired my car, I started having problems with my power steering. When I asked if that problem could have been from the accident, he told me no, because the pump was in the back when actually, the pump is located just where my car got hit really bad. I couldnt even use it since the wheel was all bent.To make this easy, I had to pay to get the pump replaced and one year later, I have the same problem in the traffic and couldnt even get it to work again. I took my car back to a different Mazda dealer, but I was told that my pump looks great and if it happens again, they will look for a different problem. But I might have to pay again for a new pump! What a joke! I just hope I wont have an accident before someone from Mazda do something! And to top it all, Mazda had recalls on this problem and they told me it is safe to drive like this! Im waiting for a response soon!

The Mazda CX9 (2008) has 51,000 miles only. An oil leak was noticed the summer of 2011. After several days, the dealer diagnosed it as a rear main seal failure. The dealer replaced the seal (having the car for close to two weeks). The car continued to leak oil this fall (2011). The dealer contacted Mazda’s headquarters and they recommended replacing the transmission, which the dealer did. The vehicle continued to leak oil during the winter/spring of 2012. The dealer claims it is the rear main seal (dealer currently have had the vehicle for 1 week). Wouldnt the main seal have been replaced with the new transmission? Other issues include two sets of breaks, tie rod, electrical overhaul, and vacuum hose problem.

Sold my 1990 Mazda 626 with roughly 225,000 miles on it back in 2005. The car was great, replaced master cylinder for the clutch and alternator in the 50,000 miles I had the car. The RX8 had no issues, it is a car that needs its oil checked often due to the design of the engine, and you have to drive it hard to clear the carbon off the tips. I took it to 9k almost everyday for 2 years with no issues on the car whatsoever. People that complain about engine failures are mostly idiots that shouldnt be driving a rotary to begin with. Mazda was nice enough due to the large amount of idiots blowing engines that they extended the warranty for all owners to 10 yrs 100k miles on the powertrain.The speed 3 I had for a few years as well, no problems besides a rear side window that had a slight imperfection upon delivery which was replaced by Mazda. Now I have a Mazda 6 2014. I have about 25k miles on it averaging about 30mpg. No issues whatsoever. I have seen the advertised 40mpg or above when going 60mph or less, but that never happens with me. In short Mazda is an amazing company with awesome products at an affordable price. People with cars that are almost 10 yrs old or older should not be able to leave comments about parts breaking, THE CARS 10 yrs OLD!! Step it up and get something newer or stop complaining.

I have additional question because we have searched for information on the Mazda2 HB M/T Owner Manual and Warranty & Service Book yet we were discovered. The information we need assistance related to: 1. Engine Mounting: (a) how long the lifetime of the engine mounting, (b) what are the causes of failure / damage engine mounting, and (c) when to do the replacement engine mounting. 2. Steering Gear: (a) how long the lifetime of steering gear; (b) what are the causes of failure / damage to steering gear; (c) when to do the replacement steering gear, and (d) image / picture as to what the steering gear. Thank you for your help.

Love my SUV Mazda CX7. Its so comfortable. Have much space for family members and its a good vehicle to travel and have a big back space for stuff, groceries, shopping items. The interiors are very durable material and easy to clean. And easy repair and to drive so safely and secured part. I recommended so much for all type of family. Its very pretty design so I would like to buy a new one next year. But I would like maybe a more bigger back in a new model but at all its fine other parts. Quality and strong parts. All the model is ok.

Just wanted to mention that my 2009 Mazda CX7 with 39K miles needed a new transmission. It would not go in reverse one morning. Extended warranty covered the cost minus deductible but Im very leery of buying another Mazda.

I have a 2008 Mazda 6, 2.3 Sport with 68,000 miles on it. The engine receives regular oil changes and has never been low on oil. Recently the engine started making a knocking sound at about 2500 rpm. The sound got worse and it would appear that I need a new engine at a cost of around $6000. I dont see how this could happen on a product that is less than 4 years old that has received regular maintenance. Mazda is a joke but worse than that is the fact that I have recommended this brand to my father and friends (two of them now own one). I really dont want to invest any more money into this car but it isnt worth any money without being able to drive it.

I have owned a Mazda since 1983. With different models, I call their products “chick vehicles”. All you ever had to do was change the oil. I own a 2007 Mazda Tribute. The driver door wasnt put on correctly. The headlight seals have all leaked. One was replaced under warranty and one not. After the warranty was up, I was told I have an oil leak. Its the major seal and will be about $1200.00 to pull the engine and transmission to replace it. When I made a comment at Lee Johnson Kirkland dealership where I bought the car, I was told all new cars are made cheap. The best is yet to come. I almost lost my hand. The hood came down on it and actually latched. I was trapped for about an hour until I finally broke off the wiper arm and pried my hand out. Its badly smashed and I have numbness in my hand but Im thankful to have my fingers. My car also has the recall for the sticking throttle. I got the recall letter in August. Its now the middle of November and Im told theres only parts for 04 models and older. They have made modifications to unlatch and open a trunk from the inside and outside but beware, if that hood latches close, there’s no way out except the release located in the driver’s side. Seriously, 26,000. I don’t think I will purchase another product from them ever again.

I had plugs changed 3k ago on my Mazda Tribute and one blew out the other day. It broke the coil off. Dealer is charging me $500 to drill out and install sleeve and new spark plug. They suggested that if it happens again, the head is bad and will have to be replaced for cost of $1500 or so. Apparently, this happens with Fords a lot and as I see here, Mazdas too. It is a commonly occurring quality issue that should be addressed by the manufacturer. Obviously, it weakens the threads when changed at 100k. I had no problems before that then change the plugs and 3k later, one blows.

My 1992 CD4E Transmission is in the shop, yet again. 87 thousand miles and my transmission went out again. I never knew about how poor the transmission design was until I took it to the shop. If I would have known, I would have never bought my 626. My wife has a 2004 Mazda MPV van with 171,000 miles. I thought the 626 would have lasted at least half as good.

Its my fault that Mazda use Bose speakers that corrode in the doors and stop working. So not covered under the warranty. Definitely not Mazdas or Boses fault. The brand / image that Mazda portrays is not reflected in the after sales service and warranty team. Buyer beware!

This is the nicest car I have ever driven. It now has 40,000 kms. and is running perfectly. BUT: when I first purchased the car I said that the brake and gas pedals seemed to be too close together and my shoe caught the bottom of the brake pedal when I tried to move from the gas to the brake. Did not think this was a major problem until we were sitting in the fast food takeout line and the car started to inch forward while I was stepping on the brake. I stepped down harder and the car revved up and lurched forward hitting the car in front of us. My shoe which was stepping on the brake was also touching the gas so the harder I stepped on the brake, the more I stepped on the gas also. While there was hardly any damage to both cars (some bumper damage to car in front about $600.) IF A CHILD HAD BEEN BETWEEN THE CARS, HE WOULD HAVE BEEN CRUSHED. This is an issue that should be addressed by the designers before someone is injured or killed. This problem is not unique to Mazda, other car manufacturers like Toyota, Ford, Mini Cooper all have the same problem. I also have a Suzuki, and this is not a issue with it, as there is about 3 inches space between the pedals. Is it possible that because Asian designers tend to design cars for people with smaller feet, that they do not consider that North Americans are generally bigger and therefore would wear larger footwear which may cause a problem in a confined space? I am going to have the brake pedal removed, cut, and rewelded so that the pedal is about 3 inches more to the left. This will fix the problem I have, and perhaps it will save a future accident that may be worse than the one I just had. Anyone else have an insights on this issue?

Last Monday June 11th I was involved in a car accident in my 2012 Mazda CX-9. I want to say THANK YOU! For building an great quality vehicle. This vehicle saved my 3 childrens life and mine. The curtain airbags deployed right on time to prevent us from injuring our heads. My kids and I were able to walk out that wreck with not even a scratch. Thank you for protecting my family.

Mazda 5 is sharp looking car with lots of great features for an affordable price. Great experience driving for everyday and long road trips. Very roomy with the third row seating option. We have had very positive experiences in owning 3 other Mazdas. Great driveability in town, freeway or long distance. Gets good gas mileage. Has Bluetooth feature for answering and making phone calls hands free. However, it does not have power seats or lighted mirrors on the visors. Sometimes the catalytic converter has an odor of sulfur that service technicians do not seem able to smell or find the cause of when we have it serviced.

My daughters RX-8 has been giving her a lot of trouble, completely dying at times while shes driving. Shes had it to a Mazda garage that told her that she needed new sparks plugs and wires, etc. She herself paid $1,400 to get this fixed (at this time, it was under warranty). The day after she got it home, it did the same exact thing. She took it back to the Mazda garage and then they told her that she needs a new engine, but her warranty had expired a couple days prior to her taking it back in. Now she is due to start her freshman year at college, with an unreliable car unless shed rather use her tuition money for a new engine (I dont think so). Mazda should be embarrassed to allow a young lady to feel unsafe, when she is trying to get an education and better herself. I dont know if there is any other avenue that I can take on this matter and suggestions would be greatly appreciated. Thanks.

2005 Mazda 6 - Worst car ever! Inferior materials used for components, heater hose tee actually crumbled! ALL engine mounts broke! Various other items always breaking or falling off this crappy car.

I cannot keep a battery charged. New alternator, new radiator. Thanks to alternator, new battery, new radio, new tires, etc. Money in it and still cant keep it charged. Does anyone know why this may be happening? I love the car (2010 Mazda CX9) but am fed up with it not running when I need it. Something is pulling battery down when it is parked in my garage overnight. Any help would be appreciated everyone if baffled at what is causing this. Cant trade it off. Just bought 6 months ago and have problem ever since. Owe too much to trade now. Help.

Public Service Announcement: Dont buy a Mazda AND do not use Passport Mazda in Suitland, MD. My daughters Mazda 6 had a sunroof that literally exploded on Jan 11, 2017 while she was driving. She said it sounded like a gunshot and she almost wrecked. It exploded upward and out of the vehicle although she had A LOT of glass that rained back in on her and the inside of her car. The vehicle was only 8 months old. Mazda replaced the sunroof out of goodwill (as they put it) and informed us that it was probably due to a shard of metal in the track left over from manufacturing... pressure built up on the glass and it exploded. Her vehicle is not the first vehicle to do this - Google it! They are refusing to repair the leather seats that the glass got embedded in and ripped and are refusing to fix the paint where the glass flew out and took a chunk of paint off the roof and the trunk of the vehicle. We have been trying to work through this with them since January. I have been on the phone with Corporate Mazda who in turn have been trying to get Passport Mazda on the phone for 2 weeks to get their side of the story. They have not made a connection with Corporate in over two weeks. Isnt that like ignoring your boss? Besides the fact that Mazda will not stand behind their product and quality. One of my daughters first adult purchases has not turned out to be a disheartening experience. They have not heard the last from us as we stand up for what is right! Do not purchase a Mazda as their customer service is LESS THAN SATISFACTORY and we purchased not ONE but TWO MAZDAS ON THE SAME DAY! Its all about how you respond to what goes wrong, Mazda!

Since I bought this car in July of 2012 with 54000 miles, its been an amazingly reliable car. It handles really good, good acceleration and very quick. I average about 40.5 mpg with a good amount of city driving. Its a very easy and fun to drive car. I still have the original tires on it with 79000 miles and still has a little bit of tread left. Im pretty surprised with the tires life, especially being a 45000 miles rated tire. Ive never had an issue or problem with it and I look forward to all the moments Ill have with this car.

I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

I have been a Mazda customer since 1998. Never had a problem. I got this 2014 Mazda6 and noticed the tongue in front of the car, knew it wouldnt make the winter. It didnt so now I have to pay $1000.00 every spring for this car. Re-engineer.

I purchased this new car in 2015 and I have had problems with the transmission. When going from reverse to drive, the car lurches forward without even putting your foot on the gas. Because of it I hit a cement wall and did $6000 damage to the front end. After several trips to the dealer they finally told me that they were aware of the problem and ordered a new part. Well it is doing it again. I park in a parking ramp and I have to maneuver to get parked. Last week the car lurched forward again and did damage to the car again. Now back to the dealer and I am sure they will once again tell me I dont know how to drive. Parking attendants have had the same issue and hit a planter when the car lurched forward. I regret the day I ever purchased this vehicle. I just do NOT want to own it anymore because it is not safe.