I own a Mazda 6 2007 model. I have been very displeased with both quality and reliability of this automobile. The problems I have had: interior roof light fell out, clips on light broke, coil pack shorted, catalytic converter, A/C compressor, rod bearings (ruined engine). My family currently has 5 Hondas, 2 CR-Vs and 3 Civics and all bought new. Together they have over 600,000 miles and other than wear and tear items (tires,brakes,oil filter), have had zero problem. Honda also has excellent customer relationship department at every dealership I go to. Advice to everyone, when driving down the road, notice what brands you see the most (in parking lots, on the road) and go buy from them.

Had the passenger side window motor replaced about a year ago. Now replacing the driver side motor. I asked the service rep if this wouldnt be viewed as a Quality issue and his response was that he understood my frustration. Lol. Facts are not frustration, but this issue alone is enough to cause us to consider vehicles other than Mazda for our next purchase. When there are multiple failures of the same part, I believe reasonable people would consider it a quality issue.

I have been a Mazda customer since 1998. Never had a problem. I got this 2014 Mazda6 and noticed the tongue in front of the car, knew it wouldnt make the winter. It didnt so now I have to pay $1000.00 every spring for this car. Re-engineer.

OK, the car drives and handles well so thats why it gets two stars but otherwise owning it has been awful. The computer needs to update? Reboots in the middle of driving. No kidding, literally on the road, using the navigation I spent several hundred dollars for, the cars computer reboots. Not once, twice. I take it to the dealership, the guy says yeah, the computer needs to be updated, no big deal.Then there is the computer not recognizing my phone 9 times out of 10, including when I wanted to dial 911 to report an accident. So useful! Even when it does recognize the phone, want to play Pandora? Better have the phone on and Pandora open or else nope. Open phone and turn on Pandora after the car decides it cant find them? Nope. Not going to recognize Pandora until you turn the car off and back on again. Want to use the iPod that is literally plugged into it? Maybe. We might let you. Unless we refuse to recognize it until you reboot the iPod and turn off and on the car.Then the drivers seat ripped within a few months of purchase. I took it in, it took weeks to replace the seat. Then the plastic piece that protects the electronics under the drivers seat broke. I took it in, got it fixed, that took weeks because the part had to be ordered. It broke again. I got it fixed again. It just broke this evening, and I just dont even know what to do. I deeply regret purchasing this vehicle.

I purchased a 2017 Mazda 6 Sport at Fremont Mazda. So far I absolutely love my car. My salesman was great in having everything ready when I came in to sign I because I had to get back to work by a certain time. My problem is with Mazdas finance department. A little background. The last time I purchased a new car from a dealership was 30 years ago. It was very simple. I was offered upgrades. I declined. No problem. This time around when I got home I Sat and looked over my contract and saw optional service contracts below was Mazda Maintenance $2,150.00. I recall the finance person mentioning oh and you have 5 years free maintenance at any Mazda Service Center in California. My thought is oh that must be the manufactures warranty.I contacted my salesman and Im told its for a optional service contract. I was never offered this optional item, no one said to me we can add this free maintenance service to your purchase for an extra $2,150.00. I was furious. My salesman contacted me. Said if I didnt want it they would remove it and write up a new contract. I went back to the dealership. Signed a new contract. My car payment is now $50.00 a month cheaper. That should have been the end of it but lo & behold I find another optional on my contract in the amount of $795.00 for Debt Cancellation Option Agreement which I googled and is GAP insurance which again I was not asked if I wanted this insurance added to my contract.Oh on the first issue I filed a complaint with the State Attorney Generals Office Consumer Complaints. Today Im waiting for The State Insurances Commissioners Office to call me back and advise me what I should. My real concern with all this is how many other people have been victims of the same and dont know where to ask for help or arent even aware optional items have been added to their contract without their consent!

I find the ride very hard and seats are not the most comfortable. Seatbelt is badly positioned and interior feels cramped. Also, Mazda CX-5 is very noisy, sounds like a window or door is always open. But it does have a lot of pick up on the road and gets great gas mileage.

Owner of 2 Mazda 3 2016 & 2015. Great vehicles. My wife and I love them. Great gas mileage. No problems at all after 66,000 miles. Mazda come a long way after split from Ford. Waiting on the cx5 Diesel. We are going to trade the oldest one. Great job Mazda!

My car front control arm had a total failure in which the ring holding the ball joint on the front passenger side snapped the approximately 1 inch solid metal, This happened while driving. My car slammed to a halt, my tire disconnected and rotated 90 degrees. I have owned many older Classic Vehicles, and this is the first time I have seen this without a full side on collision. I called Mazda Canada, and got told the Car was out of warranty. As a result of there not being a recall on this part I am on my own. Damaged caused was Control Arm, Ball Joint, Front and Rear Bushings as well as a new axle need. You have to love being taken advantage of. This was my first Mazda purchase, and my last.

2007 Mazda Miata MX-5 manual transmission - I am in the market for a more practical car so I have been reading reviews of the brands I am considering. Every brand seems to have issues and I just wanted to share my experiences with the Miata. I bought the car new in December 2006 and have been the sole driver since. It now has 110,000 miles and still going strong. The only mechanical repair I have had was needing to replace the thermostat around 80,000 miles. I just now had to get new brakes for the first time. The paint still looks brand new and I am constantly being asked if it is a new car. The only thing that has not held up well is the cloth upholstery on the drivers front seat but the aftermarket leather seat covers look fabulous. I LOVE THIS CAR! I have loved it since I drove off the dealership lot. I lament having to part with it for a larger car that is better in the snow and after reading the reviews, I am even more hesitant to replace it. If you are considering a Miata from the 2006-2015 generation, I can highly recommend one.

Over the past month both my husband and I have been shopping for a new vehicle. Since we both have very different needs, it has given us the opportunity to visit multiple dealerships including Volkswagen, Hyundai, Jeep, Honda, Subaru and Mazda. Driving a variety of vehicles. The Volkswagen, Hyundai, Jeep, Honda, Subaru experiences were all pleasant. WITHOUT exception each of the sales people followed up with us with either a thank you email or phone call and WITHOUT exception each of those dealerships offered us water or soda while we were looking at the vehicles - particularly nice given the heat-wave weve been having. Now to the Mazda dealerships. Please note I use the plural. That is because my husband truly was interested in a Mazda 6. We have visited three dealerships in two states and have encountered the same outdated sales practices in all three places. I am not a mathematician but it seems statistically improbable that these practices largely abandoned in the industry would be independently retained by three separate individuals. It seems more likely that the corporation itself still encourages these practices - salespeople accompanying test drives? Sales managers insisting on speaking with you before you leave? Continuing to try and sell you a car youve expressly said you do not want? Frankly, I am doing whatever I can to encourage my husband to buy the Accord Coupe 6 cylinder. I love the car, the salesman has been wonderful to deal with and I dont have to dread what comes next even if we were able to buy the car.

This car is beautiful, sleek, drives nice, very comfortable. Takes the curves really nicely, great trunk space, great speakers, very sporty. I love the interior. Love the front of the car, so long and sleek. I would recommend it to anyone whos interested in a cute, comfortable sports car.

Add me to the woes of Mazda owners (Mazda 2004 MPV) with coil packs and fans that wont shut off. Replaced the fan switch last month when it continued to run after shutting off the vehicle. Replacing the third coil pack at 93,000. Three down, three to go. Would also like to know why there is no class action lawsuit yet. No fan of super torts, but I am pretty angry. Theres no recall/fix from Mazda.

Well, if you want to be mislead, lied to and taken advantage of then I suggest you come here. I went into Mazda back in March 2019 to test the CX-5, after driving it around and listening all the great features I started to become more and more interested in the vehicle. Zakou, my sales rep tried to get me the best deal. I explained to him I still had 3 more months left on my previous lease but he assured me it wouldnt be an issue because Mazda would take care of the remaining balance (which by the way, was written in the contract and stated in all the paperwork signed by them and myself).Well, to cut the story short, its been almost three months since I switched to Mazda, my previous lease hasnt been paid off yet although they took the vehicle from me, I have been CONSTANTLY reaching out to my sales rep, calling the store, asking for a manager, financial manager, ANYONE that could help me out and all I get is: I will find out what is going on and I will reach out to you but I never hear back from anyone, and the manager seems to never be available. The only person I was able to talk to was the manager for used cars who obviously had no idea what I was talking about and also promised to call back, but I am still waiting for that call - one week later-.I have sent copies of the letters from my previous car dealership regarding the missed payments and how this was reported to the credit bureaus damaging my credit and all Zakou (the sales rep) would say is that he passed it on to his managers. When I asked which manager so I could follow up he would say I could just call and ask for one and they would all know what I was talking about, which again, LIES, because not once was I able to get a hold of a manager, they seemed to NEVER be there, and when I would reach out to Zakou again, hed tell me the same thing making me even more upset at the fact that I was not getting any concrete answers.The last thing I was told by my sales rep was for me to pay the balance and bring them a cancelled check for a refund which at this point I refuse because that is not what I agreed on, and if I wouldve known that from the beginning I would have just waited out the three months so I wouldnt be stuck with two lease payments!! It is safe to say, this has been by FAR the worse experience with a dealership that has failed tremendously with their customer service. Their lack of attention or interest in my situation has made my experience so sour, if it wasnt for my contract I would have returned the vehicle already so I wouldnt have to deal with them.

It has been a great vehicle so far and its comfortable to ride in. I love how I just need the key fob in my pocket/purse and can lock/unlock with one touch and a key is not needed to be placed in ignition. It is very dependable. It is also very comfortable and fun to drive. I chose this for the third row seat to upgrade from the CX-7 I owned. I like the leather seats, sunroof, rear view camera, keyless entry and driving and fold down third row seat. But I would like for it have Apple CarPlay, more leg room in third row, seat coolers and better softer leather seats like previous CX-9 models have.

Bought a gorgeous lookin 2016 Mazda Miata, supposedly having undergone 150+ point inspection. After continuing to add air to the tires day after day and having a valve stem replaced, being informed the tires suffered from dry rot, not safe for extended use- replaced the tires ($800 setback). Texts and calls went ignored.

Had vehicle towed in for noise in upper engine area (VVT). Towed in not to do any damage. They took off oil pan (was tapping not knocking) now this is a 2009 Mazdaspeed 3 with a k&n air filter and a street unit blow off valve no big changes and no issues at all besides the tapping. Well long story short, they took the bearing out (crank) and when i said put it back together i need a second opinion. Had it towed to another Mazda dealer who found out there was a problem with the covered VVT valve issues but did not cover the engine (34,600 miles) because of the air filter and BOV. I called BS but some stupid fool tech said my car was highly modified (what!!!) so they did not cover it and i paid out of pocket $6000 plus for a new engine. And yes i have video and written proof that they put the bearings back in backwards and ruined the engine for a simple fix. Since then, I do all my own service and have had 0 problems with 86,00 miles with the k&n filter and BOV. Should i be pissed? Yes! But I love my Mazda and I am sure they know they abused this customer with tech experience and knowledge of cars and trucks for 30 years plus and would think they all knew better when it is under warranty. This is where the term Stealership came from. Sad but true. Even worst I am not the type of person to hunt down these fools and drag them in court just to make a point and get my money back. I will (foolish me) hope they learn and turn.

Got the Mazda Tribute secondhand really cheap... runs really well... have not had any issues except flat tire and the key not wanting to come out of the ignition. Also, the gear shift sticks but I attribute that to the previous owner letting her kids accidentally spill a soda on it. It has grey color... spacious design... has cruise control that works great. I love any kind of SUV/Crossover... they have so much more room than even a large car... great for trips... modern and sleek design. But I wish it had better quality interior material and design. The car is secondhand and she had kids but they would not have been able to do the damage quite so easily otherwise.

Two rear speakers in the car are hardly working. You can only hear sound when you open the trunk of the car. Those speakers are called tweedlers. Ive been to Mazda several times and they have given me various excuses to why they produce little sound. I decided to take the car to an independent audio dealer and they notice via a metered reading that those two rear speakers were not getting enough power therefore they would not change the speakers. I told a picture of the meter reading. When I returned to Mazda, after an hour I was told that, Thats how the system was set up. So I contacted Bose and they said, That is how Mazda set up their speakers. Could someone please help me solve this problem? Many, many thanks.

I purchased a 2010 Mazda 6. The seat cover is changing, and is already showing signs of wear and tear. The car has 29,550 km. Mazda will not cover wear and tear. How is this, when the car is still new? It took me 7 months to actually have this done, and the dealer was not of much help, until I wrote a lot of e-mails to the management.Why is it that, in this day and age, warranty, or customer concerns are not dealt with properly. Mazda now tells me by email, that they are not responsible. Perhaps using substandard materials? They are now just duping their customers. Second problem is that my tires lose 0.5, to 3 lbs of pressure, within a two week period, per tire, but of course, Mazda is not responsible. The dealer had finally water tested, and found nothing. It is a slow leak. Doesnt any one offer customer service any more, or are they just passing the buck.I guess I have to do the leg work, and call Michelin. I also have to get the alloy rims checked. As far as the seat goes, well, I have to deal with it on my own, of course Im sure, they would have no problem selling me one. As a first time Mazda owner, take my advice, and do not buy this substandard garbage. GM Im coming back.

I purchased my used 2006 Mazda in 2007. Since that time, Ive had the vehicle aligned four times, the front struts and bushings replaced, and Ive purchased 12 tires...two of which were for blow-outs due to inner tire wall wear. Each time Ive replaced tires, its been due to inner wall wear. Now, Im again faced with the need for new tires all the way around once again, but also rear suspension shocks. And I also need to replace the front struts/shocks once again. Ive maintained my vehicle and tires appropriately. I do not use my car but on city roadways and highways. No potholes or dirt roads, etc.; per car fax, this vehicle has no history of any damage whatsoever. After reading multiple websites, as well as the NHTSA concerning these very same issues with the Mazda 5 models from 06 to 10...I contacted Mazda USA. They were of no help. I requested the changes that were made to the Mazda 5s that resolved these issues and was flat-out denied this information, and when asked why they couldnt provide, they continually ignored my requests for an explanation as to why they were withholding the updates and changes. They also stated they would be of no assistance to resolving this major safety issue. Im shocked as to why they would withhold information to a Mazda 5 owner who carts around her family daily. I want to know how to properly correct this very dangerous issue, but was denied this information after multiple attempts to obtain it. With the amount of complaints concerning the very same issues with this particular vehicle...something needs to be done to ensure the safety of the families who ride in these cars daily with the potential risk of tire failure. Since its the inner wall wearing, operators cannot see the damage; they only see the outer tire, which shows minimal wear... Its very serious and very dangerous...

I have a 2000 Mazda B4000 pickup with 69k miles on it. I bought it new and have given it the very best of care. It is in pristine condition and I had planned to drive it for many more years. In the last month I have had two episodes of sudden unintended acceleration: I press the brake and instead of stopping, I accelerate. The first time, I was approaching a red light at about 35 mph. I applied the brake but the truck did not slow. I applied the brake even harder and it slowed a bit but I could tell I wouldnt stop in time. Fortunately the light changed and I went on through. It worried me, but I took it to be a fluke.The second time, I was pulling into a parking space in a strip mall. When I applied the brake, the truck rocketed forward. I slammed on the brake and was able to stop but the RPMs were so high, the drive wheel was still spinning. I flipped it into neutral and turned the key off. Had there been an obstacle, or heaven forbid, a pedestrian in front of me, the results could have been disastrous.I immediately drove it to the mechanic who has serviced it for all these years but could not demonstrate the problem so they could not offer a fix. I called the Mazda dealer and he assured me there are no recalls for this unit. I have searched the Internet and found many descriptions of sudden unintended acceleration, but none for a Mazda B4000. I love this truck and had planned to keep it for years to come. Now I am afraid to drive it. Any suggestions?

This Mazda CX-5 had replaced one that I really enjoyed. But it does fulfill my needs but its not the type of car I would normally pick out. I like the fact that is all wheel drive. I like the pep in the engine and the gas mileage. I do like the fact that every Mazda has a GPS in it and I like the heated seats. However, the CX-5 is just a lower class model than I was used to previously. The CX-5 is a fine car but I wish that the radio system had XM or Sirius radio.

I grudgingly moved from a Jeep to my Madza CX-5....and LOVE LOVE LOVE it! The space is a little tighter than my Grand Cherokee but I haven’t really noticed. It’s very reliable and you can’t lock yourself out of the car, which is a huge bonus! It’s been a great car and I ask a lot of it! Oh, one other thing ~ I occasionally drive for Uber and a lot of times people will get in and ask me what car this is, as they are really impressed.

I have a Mazda 6 year model 2007. Car has 101,000 miles. This is the second time to replace transmission. I would not purchase any Mazda vehicles!

I have 07 Mazda 6 with 85,000 miles. I am told by my mechanic that these engines are horrible and he has seen 3 in the last month that have to be replaced. Curious how many Mazda has seen in a month? Right side control arms (front) need replacing. Price by Mazda is more than double to repair than quoted by my mechanic.At 85,000 miles, I need new tires. This will be my 3rd set. I am a soccer mom not a tire burning teenager. I will never buy another Mazda again. I’m not sure if the box is checked or not checked but I would be interested in hearing from an attorney if there is a class action suit against Mazda.

So for almost a year I’ve been receiving these pamphlets in the mail about a recall for my airbag. And it always said it would take an hour to complete. I take the day off work and drive half an hour to my nearest Mazda dealer for my appointment. Apparently there’s 3 recalls that need to be done and it’s a 3-4 hour wait!!!! They should give me a new car for all of this bs. There’s less than a zero percent chance of me ever buying another Mazda. I get to spend my whole entire morning sitting in a Mazda dealership. I’m fuming right now!!

I replaced my 2002 Mazda Tribute plugs (about 85,000 miles) with new ones. 2 /12 months later my first plug blew out (#6) and took the coil pack with it in the front head. I had an insert put in. Only 2 1/2 months later and another plug blew out (#1 I think) in the rear head. Jesse of Scappoose, called the complainants on this forum morons because we want to blame someone else for not putting in the correct plugs. What an idiot. I have replaced plenty of plugs in my day. I used regular plugs that are specified for this engine, nothing fancy. They are gapped and I use anti-seize compound on the threads. I hand tighten the plugs. No cross-threading is occurring.My theory on what happened is the stress of removing the old plugs weakened the surrounding metal and causing the new plugs to blow out within a short period of time. My repair is taking place tomorrow and I had planned on fixing the 4 others with inserts before they blow. However, after reading this long list of blowout events I have some reservations about how long the repairs will last and thus am thinking about getting it fixed and then trading it in for another manufacturer (Jeep perhaps?)

I have been having problems with the throttle (Mazda Tribute V4) which has been sticking. For over a year now, I have been looking to see if there were any recalls against them. Finally when I looked today, it was only for the V6 engine. When I called them today through corporate and service department, I asked them why not on the V4, and they couldnt give me a correct answer. If its within the year, it should be for all Mazda vehicles. I have been in so many almost accidents with this vehicle and Mazda wants to charge almost $300 for a diagnostic and cleaning the carbon out. That is ridiculous. I am a single parent trying to make ends meet in this poor economy. This is the worst vehicle I have ever bought.

I love my car. Living in Michigan, I needed a vehicle that handled well in snow but also with good gas mileage and being able to adjust the drivers seat is very important. After test driving several models, I was extremely impressed with Mazdas handling. I also love how the looks of the car. Its very stylish and its fun to drive. Definitely spend the extra money and get the navigation. I use it all the time. But I wish the rear seats were more comfortable. When test driving cars, I never thought to sit in the back. A word of advice, next time test driving, sit in the back and feel how your passengers are feeling.

First, I would like to say I have been satisfied with my Mazda product. I have had my car now for 12 years and have had virtually no issues other than normal maintenance. However, my car has had several recalls, one of which came after I had already had and paid for the repair. That is where I have my problem with Mazda. The recall stated it takes 6-8 weeks to process a claim on repairs that have been recalled, o.k., I get it. I sent my recall reimbursement form and supporting documents registered mail, which was a smart move on my part, because they first tried to claim that they did not receive my recall repayment request. I told them that a representative had signed for the registered mail 4 days after I sent it. So they requested. I fax the form and supporting documents. I waited approximately 4 weeks to see what the status on my refund was. Mazda Recall Center told me they cant send a check because the repair was made with a credit payment (it was a debit card that was used for the payment on an account I had already closed). So they told me after a week later, when I called again, that they would have to get an approval to send a check. I waited 2 more weeks, called and was told that the check should be on the way 2-3 weeks. I waited 3 weeks to call back, and have now been told that it will take another 2-3 weeks to get the reimbursement. I feel as the Mazda is Hemming and Hawing with this issue for whatever reason and would like to know if anyone else has been having this type of issue with Mazda.

I leased CX-3 for 3 years from Mazda. When I returned it, I thought my car looked pretty well maintained except the curb rash on the wheels. I was wrong. The wear and tear charges were more than $1000 dollars because they charge for every little thing you did not even notice when you had your car plus on damages that Mazda should be responsible for. For example, if you drive in rain or wash your car, there will be water damage in the headlight that is going to cost you $350 for EACH headlight. The receipt is the final list after I made them remove a few things. I am leasing a car from Mercedes too, and they are not charging me for every tiny scratch like Mazda did. So if you lease a car from Mazda, make sure you fix everything including tiny tiny scratches and damages caused by their poor assembly.

CX5 with 105,000 miles. Started car, backed out of garage, proceeded to drive away and a loud noise just before the car died. Ended up pushing the car back to the house and into the garage. Spent a few hours looking over everything and could not find the source of the problem. Checked the oil and it was fine. Checked fuses, all were good. Checked starter and alternator, all good. The next day I looked under the passenger side of the vehicle and notice two drops of oil on the garage floor. Checked oil again and it was up to level. Followed a small trail of oil pooling on the dust cover (under the engine) and saw two jagged holes in the engine block just above the oil filter. I wish I could post pictures of the holes and block pieces. The engine block wall is VERY thin and not what you would expect. Mazda really went cheap on manufacturing these SkyActiv blocks! The car belongs to my wife and is out of warranty range so with $13k left owed on it, were screwed. One more thing to add is Mazda had already replaced the defective automatic transmission at 80,000 miles.

In a nutshell - 2002 Mazda Tribute, bought second hand. Transmission done by first owner, then we had to do it. Drove fine with only the infamous Mazda transmission complaint. Then one night in 2010, at midnight, we notice flames outside our second floor window. Jump out of bed and yell the car is on fire in the driveway, next to the house. Right next to the house. Fire dept. is called but takes a bit to respond. My then teenage son grabs a hose and attempts to keep the fire at bay until they arrive. Dark soot over everything, including the inside of the house. The last time I had driven the car was at 7:00 that evening less than a mile both ways. It was like spontaneous combustion. The next morning, we immediately called to have the eye sore of a car removed. Besides the filth that was all over the driveway and being tracked into the house, as well as the nauseating, charcoal, fire smell that permeated the air, the burnt out car looked entirely out of place in our neighborhood. It made us look like derelicts! It was like who have you irritated lately. We had no insurance except compulsory. Fire dept. wrote a report but came to no conclusion as to the cause. We were left wondering why? End of story? Think not! Beginning of 2012, we began to receive recall letters from Mazda, and we just threw them out until June 2012 when we decided to read one. Well, were we surprised! The bottom line was that if the recall(s) were not completed, the car could and would go on fire. Here is their disclaimer at the bottom of the letter (seriously): Mazda strongly recommends parking your vehicle as far away from your home as possible until you get recalls done because it may go on fire. Great, now they tell us. Before Mazda accepted responsibility for their little secret(s), they jeopardized our home, our other car, our family, and our life by negligently allowing the Mazda Tribute to remain in our driveway, next to the house. Not to mention the fact we were using the car everyday! Are you kidding me? Mazda asked to please take the car to the dealer for recall updates. After a couple of these letters I called the number indicated in the letter and recounted our story. Yes, wed love to bring our car in for these recalls except two years ago, when you apparently were still in denial, that car burnt up and nearly took our home and us with it. What do we do now? They(?) listened sympathetically and recommended, as well as provided the number for Mazda in Modesto, Ca, their mediation dept. My husband called and they told us to gather fire report and anything else we had to evidence the fire of the 2002 Mazda Tribute. My husband sent everything certified mail and as we didnt hear back, we called this assigned mediator. Well he really needed pictures of the burnt vehicle. How do I know that you didnt set it on fire? Okay genius, it makes a lot of sense to set a car on fire with no insurance less than fifteen feet from your home. The car purposely was removed expediently due to environmentally caustic conditions and the fact we were now down a car as we had no money to replace it, and who needed to see the skeleton reminder, let alone take a picture. Like salt in a wound. Final word from Mazda mitigation representative (they obviously think (and get away with it) that it is acceptable to investigate yourself). Surprise - no can do. Not enough proof! Well, the fat lady isnt singing yet. We will continue our quest for parity from Mazda of North America. All attorneys are welcome to apply. (To see what happened to some poor families as they watched their homes burn down and their family pet(s) perish, Google Mazda cars that go on fire.)

I have a 2002 Mazda Protege. I purchased it used in 2008 and about a year ago, the finish on the hood, roof, and trunk started to peel off. I can see that it is starting to pit and rust. The car looks like a piece of junk. I see other Proteges, same year, and the paint is fine. I paid around $8,500 for the car and other than that, I love the car. I previously owned a Mazda and this never happened to it.I want to know if there is any compensation I can receive for this defect of the paint. I know this should not be happening to a car thats 10 years old. Help! In anticipation of a response, thank you for your time and attention.

My wife picked up my daughter from school one day in our 2004 Mazda Tribute when the gas pedal just gotten stuck. I called customer service when to explain what just happened to my wife. I was told that there was a recall for that car that the gas pedal stay stuck. Well in the course of my wife almost getting into a serious accident, she had to put the car in park to avoid an accident. So because of her shifting it to park while the car was running at a high speed, well our transmission broke. So if calling dealing with that they would only cover the recall. If someone can help me, call me.

I have a 2010 Mazda 5 with 23,200 miles which I owned for just under two years. I had a rear tire blow and brought the vehicle to the dealership. The tire was worn on the shoulder down to the steel belt but the rest of the tread was fine. The dealer contacted Mazda but because I could not prove that I rotated the tires (I do them myself and I check tire pressure bi-weekly) and because I did not have an alignment done at 12 months/12,000 miles I was not covered under warranty. This is completely unacceptable for a car that is less than two years old to have that kind of tire wear. I took the car in for an alignment to a third party and was told that both rear cambers are out of spec but they cannot be adjusted once they leave the factory. I believe I purchased a defective vehicle but Mazda will not replace it and it appears there is no fix to prevent it from happening again.The cost of the alignment and four tires was $582.

I purchased a previously owned 2008 Mazda6 in October 2009. My transmission is failing; diagnosed with severe corrosion, and clutches are slipping. We have a total 86,000 miles on this car. The car was driven by two mature people. Kindly explain the failure of the transmission. If, this is typical for this car at this day and age, we need to let the public know.

I had a 1991 Miata for 25 years! After a deer destroyed it I got a new one in 2016. Love it! Miss the retractable headlights but I m very happy with it thus far.

I went in for an oil change and full circle inspection, but little did I know that Ill be unhappy with service. About a week or so later, I actually took notice that a/c was not working as good as it did before serviced by Mazda, and as a normal routine of checking fluid levels, I also noticed that the oil was low. On 9/25/11, I called the Mazda service department and spoke to Lee. I informed him the exact information and he told me to bring my car in for service. So, I schedule an appointment for 9/27/11 at 2:15 pm.I went in just to be told that in order for Mazda to service the car, I would have to pay $129 for the a/c and that if oil was short, I would not have a problem unless it was below low. I did explain to him that my husband had to put in a quarter of oil because it was so low. He suggested that I bring it back for another oil change and they would deduct a quarter off the amount. He was not willing to consider by chance that air was leaked out of the car by Mazda technician and not enough oil was put in the car by Mazda. He never stated over the phone about paying for them to check a/c or anything. I drove from another city just for poor service once again.

The Mazda CX 5 is a great looking SUV. The after sales service sucks. I have determined that the Electronic Park Brake is a design flaw. This must be the only front wheel drive vehicle that wears out its rear brake pads and tyres before the front. Mazda with TSB 004-05/15 replaces the brake calipers when the actual problem is the sensor which controls the EPB. Like a person who hates constructive critique. I am not surprised that they are suffering in the market.

Their company does not take responsibility for their own defects. They manufacturer things incorrectly then expect you to pay for it. The dashboard on my Mazda 3 was separated from the digital screen. According to their customer service my 2010 vehicle was only covered for 7 years for this and a recall was sent out for this but if you did not have the issue at the time they wouldnt fix it for you. Now 9 years later, my dashboard has disconnected due to their ERROR but they refuse to cover it. I will never buy another Mazda again.

I bought a new MX on Jan 16, 2016. I already owned a 2004 MX5 that I bought new in 2002. When I bought my new car I asked if I qualified for the $500 loyalty incentive, which they assured me I did. During closing they did not have it included. The closer said it was an oversight and the sales mgr would take care of it. After the close, the sales mgr had me fill out paperwork and submit a copy of my 2002 cars current registration. He said it would take about 3 weeks to process. It has now been 3 months and I still have not received the $500. I have called the Mazda customer care # several times, and I have contacted the dealership several times. They say they are looking into it but they do not return my calls or email. I think 3 months is more than enough time to resolve this. Im very unhappy with both the dealership (Auto Barn, Chicago, IL) and Mazda USA for not delivering on their promise.

Mazda CX7 - My Mazda had just over 70,000 miles on it. Notice I said had. 3 weeks ago the car died while my husband was driving to meet carpool, shortly thereafter, it spontaneously went up in flames! It completely burned the engine, dash, tires all to a crisp. In process of settling with insurance company, but as everyone knows Im out thousands of dollars! We are working class family, and this was our only transportation. How do we hold Mazda liable? How do we recoup the millions of dollars consumers have lost by purchasing this car?

I have a 2010 Mazda CX9 with approximately 23,000 miles on it. Last week, it was parked at the airport parking garage, and the power lift gate could not be closed, neither with the automatic button, nor manually, so I called the Mazda roadside assistance for help. Since the car was inside the parking garage, it was not possible to tow it. So, they connected me to some local dealership for some possible remote assistance, but the service center of the dealership was already closed. The only option I was left with, was to drive the car back home with the lift gate open (For sure, I didnt want to keep my car in the garage overnight with the lift gate open). Since the lift gate could not be closed due to malfunctioning, while coming out of the parking garage, it hit the concrete roof beam, and had severe damage.Mazda dealership found that the liftgate could not be closed due to malfunctioning of the motor. Since the car is within the warranty period, this will be fixed by them. But they denied to take the responsibility of the body damage, that was caused by this. Initially, they questioned why the roadside assistance was not called. When we gave them the details of my call to the roadside assistance, then they changed the statement to body damage is not covered under warranty. I understand that the body damage is normally not covered in warranty, but in this case, the damage occured because of the malfunctioning of the motor, which was under warranty. If the motor worked fine, then the body damage would not have occurred. So Mazda should take the responsibility of the damage that was caused by them. When asked what is the Mazda-recommended way to handle this situation, the zonal manager of Mazda told you could have left the car in the parking garage (with the liftgate completely open) and taken a rental car back home.

I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

Been very happy with the Mazda 5 for the most part. It drives well, is not too expensive to run, and has not needed many repairs. Also fits nicely into our very tiny one-car garage, which is a definite plus. I choose it because the storage area could hold all of the items I knew I would need to carry there, which was the main reason was shopping for a new vehicle. But I dislike that there is only one keylock, on the drivers door. To open any of the other doors, must first open driver door, then use inside controls to open rest of doors.

I bought my Mazda 3 hatchback 3.5 months ago. I live in the Chicagoland area and on a recent freezing day I came out to the car after work to find that the rear drivers side window had shattered completely. Thankfully the car is under warranty and my dealer made it very easy to fix but I dont think this should happen.

I bought a Mazda CX-5 cross over SUV in March. Overall - I like the car. I paired my Blackberry phone on AT&T to the Mazda system and I can make and receive wireless hands free calls - works well. When I receive emails I get a message that asks me if I want to download them for display on the LCD screen. When I click OK I get a message saying they can’t download the message and to try later. But of course there is never a later success. Has anyone seen a correction for this problem from Mazda?

Just passed 24000km on the odometer and the brand new 2016 CX3 I bought a year ago has a complete transmission failure. I had to bring it into the dealership (Stoney Trail Mazda) in Calgary AB Canada for a period of 4 weeks. They had to replace the complete transmission which took 2 weeks and after the replacement there was still noises coming from the vehicle, they took another two weeks to find out what was wrong and was complete clueless. They told me they did further work by replacing the flywheel and a number of other parts.The dealership is making an effort and did fix everything without further cost to me and did provide a rental vehicle which I appreciate greatly. However, I completely lost confidence in Mazda as a company. Ive been a long time Mazda owner and the fact that the dealership is not stepping up to replace a clearly lemon/defective vehicle is really upsetting. This will be the last Mazda I will ever own. Stay away from the Mazda CX3!!!

My 2017 Mazda CX-3 has rust problems on the roof and hatch panels within 4 years. The smallest stone chips will lead to migration of rust under the paint causing bubbling. The underside and the inside of the hatch rusts even without stone chips. The bottom inside weld of the hatch rusts. This was not sprayed when I had the car rust proofed (so request it). Mazda declined my claim under the 7 year rust perforation warranty. They are still not choosing to design their cars for the North American rust belt. Similar complaints can be found on internet forums. Otherwise this is a good car.

I had an accident in my Mazda 6 on February 17, 2012. I was totally innocent as someone drove up the back of me. My car was towed to a local crash repair. They ordered replacement parts from Mazda on 27/2/12. To date, they have still not received the parts from Mazda and hence I am still without my car. I contacted the customer support area to find out what the problem was and they advised that Mazda was moving warehouses and unfortunately they couldn’t locate the parts. I rang them back today, 17-4-12, only to find that some parts will still be at least 10-14 working days away. I have been without my car for 8 weeks and will not be getting it back in the near future. Mazda definitely do not live up to their value statement.

I took my Mazda SUV for repair. The problem was the wheel bearing and the price to repair was $750.00 plus $135.00 for diagnostic totaling $885.82. I told the sales person, if you forgo the $135.00, I will have you fix it. To my surprise, she said no so I paid the $135.00 and left with my car. She did not only lose a job but she also lost a customer as well.This is not good customer service...

My 2008 Mazda CX-7 starts leaking oil. I am told that it needs a new Engine Oil Cooler and it is not covered under power train warranty. However, this model has had problems so the new one has been improved to prevent this. You would think if they had to improve it because of this problem it would be a recall item. I went through every Mazda dealer in Arizona and they all told me the same thing. Yep, its a problem but not a recall.

We leased a 2009 Mazda CX-7 (garaged and highway driven only). There was never a problem. The battery died. We changed the battery. Car started and then died. After one month, it again had been flat bedded by Mazda. They did a check and told me they could not find anything wrong with the electrical system, but they found sludge in the engine compartment. They had a recall on a valve which I never received in the mail. The car only had 17,000 miles on it. After 3 years, Mazda came back and said they would cover under lease or extended warranty, which I had. They said it would cost $9,500 to replace an engine with a 17,000-mile leased car and they would not stand by their product. I want to start a lawsuit on the car as I have had many leases without these problems ever and leased over 10 cars in the last couple of years with no problem.

This is about my second consecutive Mazda sedan I have owned. After I was notified of the recent recall of the passenger side inflator on my 2012 Mazda 6 I wanted to also have the drivers side one replaced, at my expense, and when it was later recalled (as it most likely would be), I wanted to be reimbursed for whatever my cost was. I first presented this request to the dealership who told me the cost would be around $700, because they said the inflator part alone could not be replaced. Because I am willing to pay this amount I then contacted Mazda Corporate Customer Experience where I was told Mazda could not promise any reimbursement but would “review” such request.Finally, I contacted two executives at the Corporation with this request. My last request to one of them was made by letter mailed by certified mail. Although the letter mailing was verified received by USPS, it has now been some 3 months and I have not received any reply and I dont expect to. My Opinion: This clearly shows me: MAZDA DOESN’T EVEN CARE ENOUGH ABOUT THEIR CUSTOMERS TO EVEN RESPOND TO THEM IN THIS SITUATION. This experience has now cemented my decision to never purchase another Mazda again. I probably should not have purchased this one because I had a problem with the moonroof not always closing on the last one that was only fixed because a friend of mine knew someone at Mazda that I was able to connect with who got the problem finally fixed after my having taken the car to the dealership numerous times and told they “had to replicate the problem” before it could be fixed.

I own a Mazda CX-5, that I bought without a warranty because of the great reviews about maintenance and service of the vehicle. Please do not make the same mistake! Mazda will not assist with any rare malfunctions that may happen to your vehicle! They will tell you the car is outside the warranty and anything is possible. They can not explain what caused your malfunction or why it’s possible other than its outside the warranty and anything is possible! The Mazda Corporate office will NOT accept responsibility for any malfunctions!

Mazda 5 has good mileage and storage space in the back. We like the cruise control, volume/mute control on steering wheel and digital dashboard display. We wanted the benefits of a minivan that was easier to maneuver and at a lower price. However, it has poor overall leg room and we cannot use the third row seats for people of all ages and sizes. We want more overall leg room, but especially more room for the third row seats. This would help to carry people of all ages and sizes in all of the passenger seats.

We purchased a new Mazda 6 and were being pushed in finance to purchase an alarm system for $350. My husband asked if the car already had an alarm system from manufacturer and we were told no. My husband thought it was odd so he asked again and the answer was still no! We then decided to purchase and later realized we have 2 alarms because it already has one. On top of this our dealer quit the next day and no one told us, so we continued to try to contact him and the rest of the staff seemed bothered when we had questions. Finally I call the manager (Mike **) about several issues and he would not return my calls. On his email responses he was rude and angry and refused to help us. I waited a week to fill out the survey to see how they would correct some of these issues and then finally I filled out the form truthfully. Mike then sends me a nasty, unprofessional email saying that because we gave him a poor score he no longer wanted to work with us! We were shocked. We are very unhappy with this dealership and wish we would have purchased this vehicle in Tustin or not purchased a Mazda at all (Even though I do like the car itself!)

Bought a 2012 CX-9. First 2 years car ran great then 500 miles past warranty driver window motor goes out. Then a week later passenger window motor goes bad. Battery goes out. Car was only 2 years old. Now under recall which part needs to be replaced and both wheel bearings are going out after only 50K miles. What a POS. These parts should not be going bad this soon. Will never buy another Mazda again. Just lost my business because was going to buy another one next year.

On multiple occasions, I have been told the wait time for my vehicle will be one hour or two hours, etc. I have been lied to by the service team. My vehicle usually takes twice as long as they tell me if not more. It is a great inconvenience for me waiting four hours for my car when I was told it would take one hour. This is not an exaggeration. I have been late for work and appointments because of the errors in judgement of this particular dealership.

After 17.000 miles on my 2016 Mazda CX3 the driver’s side headlight housing failed and was filling up with moisture. MAZDA replaced it free of charge. The dealer tells me that Mazda is having trouble with these housings and that they have not put out a recall, Ok? At 40.000 miles it failed on the other side. MAZDA will not replace it. They say because I am 4.000 miles over the warranty. A 2 year old car and both headlights have failed. They want over $400+ labor. My first Mazda and my last if they can’t stand behind a 2 year old car and replace it. I would be willing to even pay for the labor at the dealer. Maybe someone here can get them to step up to the plate. Thank you.

To all owner of Mazda 2007-2013 Grand touring model. This car has around 62 K miles on it and solely serviced at Peterson Mazda dealer which I bought the car from, in Huntington Beach, California. About a month or so the car was serviced as scheduled and the inspection revealed nothing out of the ordinary. I was informed that eventually, I have to change the brake pads within 6 months or so. There was about 1/3 left on them. Without any warning of any kind, the brakes quit working and the car was not driveable. I thank God that my kids were not with me. The only way I came to a full stop was to downgrade to the 1st gear and apply the emergency brake. I recall I was on the freeway and the car had to be towed to my place. I replaced the disks, put new pads front and rear and the car still was not breaking. I took the car back to the dealer thinking that the master cylinder was defective and need replacing and I was ready to bit my tongue and pay for it since my warranty just expired at 60K. To my surprise I was told that there is a factory recall on the brake boosters and the replacement is free. I was outraged by the fact that we were not informed of this potentially dangerous issue, and I was told that it is on the need to know or repair basis and that the dealer is not liable since Mazda would not reimburse the cost of the repair, which averages $400 or so. Thanks a lot, Mazda. It is almost as bad as the exploding gas tank from the Ford Pinto back in the days. Do yourself a favor call your dealer and let them know about those boosters. Your life is at risk. For the record, I rarely write reviews but this time I felt obligated to inform the public about the shady dishonest behavior that Mazda is conducting and my life and kids life is worth more than your pathetic $400. Signed a teacher and very unhappy customer.

My oil cooler started to leak. The dealer told me that the problem is a gasket, but I need to buy the whole part (oil cooler). After doing some investigation on the internet, Mazda knows that this is a problem and is not doing anything about it. If I dont get this part changed by Mazda (at the very least get a discount), I will never buy a Mazda again. I really love my CX-7 but this is not the only problem I had with it. This is the one that really filled my jar.

I own a 2005 RX 8. Kept up with the oil change and maintenance of the car, I seen that Mazda was doing a recall on the motor and wanted to know how could I get my car into the program to get a new engine. I love my car and will never part from it. Ive found water in oil stick and even though it hasnt ran hot would it be a problem to have a new engine in my car? Please email me at ** for more info on this issue. Thank you.

New Mazda CX-5 2016. Transmission replacement at 4,000 miles. Has this happened to anyone else? Will take 5-8 working days to deliver new transmissions. Counting holidays, I will be without my brand new car for 2 weeks :(. Never had this happen to a new car before.

I bought a car here 6 months ago. I had some bad experience but my wife insisted on buying something, so I did. Paperwork included many extra charges. They sold a prepaid maintenance plan - charged us for premium plan but paperwork said basic plan. Took me a while to get the errors corrected. Recently my car had a recall. Called the dealer. Literally, the conversation with dimitry went like this:I: I heard there is a Mazda recall. Dmitry: Yea, dont worry, we will call you. I: this sounds bad. Whats the issue? Dmitry: hey, no one died. So dont worry. I: are you sure? You sound so casual about it. Dmitry: are you looking for a free loaner or some free things? I: what? You sound bad. Is there a manager I can talk to. Dmitry: this is as good as it gets. What else can I do for you.WOW! Called the manager later on. Sal. He was no better either. This dealership has NASTY scammers masquerading as salespeople and service folks. Try calling the service dept to talk to a service specialist. You will NOT be able to reach anyone, no matter how many times you try. I regret buying Mazda and especially from this dealer. I will not go back to this dealer.

2006 Mazda 3 - I had increasing problems with oil burning. I first noticed the problem when my car was still under warranty and mentioned it to the mechanic who said it was normal. My car slowly using more & more oil. I would check it weekly, at 8 years old and 138000 km putting in 1 liter of oil every 7-10 days. Last week had complete engine failure. Told I need a new engine. I think that is crazy for a car of this age, with this mileage that I have been very conscientious re: maintenance, oil changes, etc. Mazda no help at all. Since this has happened just through conversation in the past 5 days, I have learned of 2 other people with the same issue. This should be a recall issue. I had the same problem with my the locks (being kicked in to access car), Mazda was very little help. Finally paid for updated door locks but would not pay for damage done to my door.

We are a non-profit agency that owns a 2000 Mazda minivan to transport clients. A driver lost the key to the van, our only key. The van was running fine and we have found this to be a very reliable vehicle. Because the key must be programmed to the ignition, the van had to be towed to the dealer. Several keys were ordered, but we were told they were defective. Finally, a good key was reprogrammed, but the van wouldnt start. So, we were told we needed an immobilizer unit. More delay and now the bill had risen to $1,100. Once the immobilizer unit was installed, the van still wouldnt start and we were told we needed an instrument cluster. Another $1,400. That was a month ago. A defective part was sent from Mazda, followed by the wrong part. We still dont have our van and the dealer doesnt have the replacement part. It has been two months. I have called Mazda customer assistance twice. No help. The situation is completely unacceptable and yet we feel unable to do anything to rectify it. What if the dealer has incorrectly diagnosed the problem? We have no way to know until the instrument cluster finally arrives (we hope) and is installed. If this really is the fault of Mazda Corporate and their supply chain for parts, something needs to be fixed. Im wondering if others have had this kind of experience.

Mazda should stand behind their products. I own a 2001 Mazda Tribute and have had multiple problems with it. I have spent thousands of dollars trying to keep it running. I really think hundreds of Tribute owners who have had trouble with their SUVs should file suit. I drive carefully and take really good care of my cars and I still have all of these problems. This is my first and last Mazda. Here is a list of current and past problems: car door handle broken, coils replaced, transmission problems, radiator replaced (it split open), fuel modulator replaced, CV joints problem, rear hatch doesnt lock, interior linings coming off/ash tray and cup holders broken, and exhaust leaks/catalytic converter.

I purchased my 2013 Mazda 2 from Daytona Mazda Mitsubishi back in November of 2015. I registered the vehicle with Mazda USA online since I live in Tennessee and the car was delivered to me by the dealership. I have been having significant issues with the steering and saw that there was a recall sent out by the National Highway Transportation Safety Administration back in 2016. I have sent the dealership and Mazda several emails over two years. They have chosen to ignore.

Mazda CX-7 2011: In June of 2014 I lost my first turbo, at 54,000 miles. After having the turbo replace it turned out that my fuel pump was also bad, had that replaced. In July of 2015 a weird noise began coming from the area of my turbo. Brought it to the Mazda dealership and was told it was probably a wrist pin. Brought my car to another dealership and it turned out a few bolts between the turbo and manifold had broke and the gap was causing the whistling noise. Had to pay for bolt replacement out of pocket (over $1000 because they also insisted on replacing the seals on the turbo). November of 2015 my second Turbo went. I was over the Warrantied mileage and warranty was denied. The turbo warranty from previous installation had also expired after 12 months. Replaced turbo at my own expense. January of 2016 the car flashed a check engine and oil light. Pulled over and immediately shut the car down. After having the car towed to a repair place it was discovered that the crankshaft bearing had gone bad and destroyed the motor. I basically have a worthless car with only 67 thousand miles on it.

I bought a 2001 Mazda Millenia in 2012. It had been owned by an elderly man and stored in a garage after each use. I paid $5500.00 for the car and at 42,000 miles I COULD NOT pass up the new looking car deal. Only a few problems so far and minor at that. With over 100,000 miles on the still awesome looking, driving and handling perfect as well as runs like a new car, I am a very happy owner. Changing the oil every 2500 miles myself and using the best oil. Its a car, treat it right and it will last. Most car companies have their problems. Look at GM, Ford and others. With the amount of Mazda on the road today, I think the problems are minor. I wish Mazda would help more people with their Mazda problems. It would be a better car company for all.

I use to love the CX9, until they gave it an overbite. Or Duckface.. I dont know,, The front end is hideous. Im now currently Waiting till they change it to go back to Mazda. Everything else about the CX9 grand touring is amazing.

I want to report that I have issues with my CX-5 and I believe there is a design flaw. In my first week of purchasing the vehicle, March; the windshield cracked (18+) from a rock chip. It was then replaced and nearly two months ago, Thanksgiving time, another rock chip caused the windshield to crack (18+) so it was then replaced. Then recently this past Friday, a rock chip also caused the windshield to crack (14+). This car is not even 1 year old & the windshield cracked 3 times. I believe there is a design flaw with the windshield, or the process for making the windshields is not correct. There are cars on the road for over 10 years old which get rock chips and do not crack. There is a problem here.

The Mazda CX 5 handles really well, especially in the winter. It is really comfortable to drive and has good fuel economy, and enough room for other people and all of their stuff. It is not too large and easy for me to handle. It was a really good deal compared to what you would pay for other cars in this price and category. However, the center console and screen is a little too small, and it is difficult to use while I am driving. You cant just glance at it and flip the channel. And I would make the seats move a little more, for someone with shorter legs it is hard to reach the pedals.

I purchased a new Mazda CX9 in 2008. It was delivered in June of that year. Since then, my husband who is a mechanic has performed the oil changes and tire rotations. We had our local garage perform the maintenance. My car, at just over 3 years, just crossed the 60,000 mile mark - 60,508 to be exact. The drive train failed. I do not understand how a car could be running fine one week and as soon as it crosses the magic number it can not run. My husband spoke with our dealership, and they wouldnt even discuss options that he could look into himself. Now I have an undriveable piece of metal sitting in the driveway, while I try and pull together the several thousand dollars necessary to make it run. I am very disappointed at the lack of assistance and customer service from Mazda. I would very strongly recommend not buying a new vehicle from Mazda ever. Any company that will promise you the world and then basically thumb their nose at you should not be allowed to operate.

We own a 2010 Mazda CX-9 and we are having significant issues with the brake booster. We called the customer service department at Mazda and were told to bring the car in. Once we brought the car in we were very rudely told that we would have to incur the cost of inspection and possibly repairs. The brakes are hissing very bad and they are very difficult to press down on to get the car to stop. I was in the car with my young children and was very afraid that the car would not stop. I explained all this to the service department and they said that the part would be upwards of 750.00 and that it did not qualify for the extended warranty due to the amount of miles on the car. I cannot believe that with all the complaints about the brakes that they would not honor their car and fix it properly to ensure the safety of their drivers. I am very disappointed and hope that someone steps in and does a recall asap so there are no accidents that could have very easily been avoided if they would just fix their faulty part!!!

We have had a 2015 Mazda CX-5 for about 6 months. Its a comfortable car and is pretty fun to drive (no comparison to my BMW X5 35d but then it was half the price!) My wife drives this car 98% of time. Most of the miles are on the Interstate. We are very unimpressed with the mpg. Claimed for the 2.5 AWD is 30 highway and 24 town with 26 avg. - we are nowhere near that. The current average is 21 mpg! Yes its been awfully cold but even my diesel Bimmer only loses -1.5 mpg average (which is still 25.5!). Ive also found the AWD to be mediocre at best. We have a 2013 Subaru Crosstrek that my oldest son drives and it is 10 times the vehicle in snow. My advice is dont believe all the magazine reviews! Apparently all the ads Mazda is running sells cars and gets good reviews. In hindsight, I would likely have been better off with the Subaru Outback or Honda CR-V. The fit finish and appeal of the CX-5 are great. But if you are most concerned about fuel economy and winter roads...keep shopping.

As indicated in the service record when I got my first oil change, I had 3,000 miles on my 2012 Mazda 5 when I first complained to a Mazda dealer that my car would wobble when going forward into a right turn and in reverse when making a left turn. The service people said they could not recreate the problem as stated on the work order, but it would mysteriously go away for a while when I complained during multiple oil changes. Recently, at 25,000 miles, the service manager at this dealership finally told me my rotors were out of round so they were going to ground them down to make them straight. I requested they be replaced with new rotors but they said no. The dealer who sold me the car with the defective rotors said no and Mazda Headquarters said see the dealer who sold me the car.The dealer I bought the car from said its an issue of wear and he doesnt do warranty work unless hes paid by Mazda. His service mgr. said he didnt feel or see a problem during a test drive after the rotors were filed down so they refused to replace them. If it was an issue of wear, the problem would not have been occurring since I bought the car. Filing down the rotors mostly eliminated the problem, thus indicating the rotors were bad from the start. To make sure the dealer saw information about the wheels wobbling in formal complaints on paperwork from the 3,000- and 25,000-mile oil changes, I filed a complaint with the state. They sent me a notice that the dealer said it was a wear problem and they would check with Mazda Headquarters!!Now Im wondering if the State of Michigan Attorney General has the will to tackle big business. I sent them every piece of information related to the problem and I would like my rotors replaced. Anybody out there have any ideas, similar problems?

They did eventually cover the turbo under warranty, I had to pay $300 for an oxygen sensor and I still wont do the wheel bearing, but at least they covered the expensive part. I called head office, they called the dealer, back and forth and it was eventually covered.The main root cause is that when I purchased the vehicle and asked to extend the warranty, I thought I was extending the original warranty which is covered under Mazdas Added Protection plan for new vehicles. What the salesman actually gave me is a two year powertrain warranty. Im not sure if this was miscommunication or an error on their part, difficult to prove at this point.

Back in January, a pebble hit my windshield on my way to the airport. Needless to say, I had damage the size of a .50 cent piece. I called my insurance company and they use a TPA that replaces windshields for them. It took the company 6 weeks to install my new windshield, because every time the windshield was delivered it was cracked. Just Monday, April 25th, I am driving to work and another pebble hit my windshield. I did not think much of it, until then I saw a spider crack going up my windshield... Not again!Is there a defect with these windshields? Then, it takes 4-6 weeks for a replacement to be installed because Mazda is SO backed up from California and then they arrive broken. I would appreciate Mazda to respond and to fix this issue, as this is a serious defect! It is against the law to drive with a broken windshield. And then be told that there is a 6-8 week back order. One window replacement company told me 3 months... are you kidding me! Mazda - you need to look into a recall!!! If not, you will have class-action on your hands!

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

2009 Maxda 6S was designed with a security lockout module, but information regarding bypassing or disabling module, or repairing module is not made available to customers. The repair cost is estimated to be $1400.00 and only Mazda is authorized to perform the repair. Additionally, Ford & Mazda appears to control all flow of information regarding complex repairs. At one point there were several post on forums regarding this problem but now they have been removed. However, none of the post offered a viable solution which indicated to me that the manufacturer hires techs to post ridicules comments on the forum. Presently the car will not start ...

I bought my 2010 Mazda CX-9 Touring AW Drive new. Around 17,000 miles the car started making popping noises at take off and when reversing. We took it to our authorized dealer. They called and said they didnt hear anything, after driving it several times. Drove the car some more and sound got worse. Took it back in and they told me it was my brakes. They changed a cylinder in the brakes but the technician couldnt get the brakes to work after changing it. They had my car over a week. Got the car back and the noise was still happening. I continued to drive it. One night, my husband and I had people flagging us down to stop. We had flames shooting out the back end of the CX-9. The fire department came quickly and put out the fire. Vehicle was towed to dealer. They found the transfer case had leaked out all of its sludgy oil. Mazda corporate technician was brought in to look at the case. It had 27,000 miles and still under warranty. The transfer case was replaced and the dealer had my car another 5 weeks. A warning light came on during the fire or before. Now, at 110,000 miles the car started making a loud whining noise after reaching 40 mph. I took it right in. After 2 weeks of having my car the dealer said it was the transfer case and a wheel bearing. I assumed they were fixing it and 2 weeks passed again. They called and told me it needed a new transmission now, too!! I have to have it fixed but will trade it ASAP!! They have had my car for almost 6 weeks. Called Mazda Corp. and they refused to help at all. They said since one transfer case was replaced by warranty that even if the car was recalled, I couldnt receive another part. I would have to pay out of pocket. Mazda knows there is problem with the transfer cases and knows it can lead to transmission failure but they refuse to recall the vehicles affected!

Public Service Announcement: Dont buy a Mazda AND do not use Passport Mazda in Suitland, MD. My daughters Mazda 6 had a sunroof that literally exploded on Jan 11, 2017 while she was driving. She said it sounded like a gunshot and she almost wrecked. It exploded upward and out of the vehicle although she had A LOT of glass that rained back in on her and the inside of her car. The vehicle was only 8 months old. Mazda replaced the sunroof out of goodwill (as they put it) and informed us that it was probably due to a shard of metal in the track left over from manufacturing... pressure built up on the glass and it exploded. Her vehicle is not the first vehicle to do this - Google it! They are refusing to repair the leather seats that the glass got embedded in and ripped and are refusing to fix the paint where the glass flew out and took a chunk of paint off the roof and the trunk of the vehicle. We have been trying to work through this with them since January. I have been on the phone with Corporate Mazda who in turn have been trying to get Passport Mazda on the phone for 2 weeks to get their side of the story. They have not made a connection with Corporate in over two weeks. Isnt that like ignoring your boss? Besides the fact that Mazda will not stand behind their product and quality. One of my daughters first adult purchases has not turned out to be a disheartening experience. They have not heard the last from us as we stand up for what is right! Do not purchase a Mazda as their customer service is LESS THAN SATISFACTORY and we purchased not ONE but TWO MAZDAS ON THE SAME DAY! Its all about how you respond to what goes wrong, Mazda!

Purchased the 2014 Mazda CX5 in November of 2013 in Appleton, WI from Bergstrom Automotive. Noticed immediately the rear passengers inside windows were frozen solid and that snow was blowing inside the door of the rear passenger side. Called Mazda immediately and they told me they had no complaints about this issue. They told me to take it to the dealership to test it out. The problem was they test it inside and not outside when the weather is freezing. They did nothing about it and sent us home with the Mazda. They said I could trade it in for about a $5000.00 loss and get a new 2014-2015. The 2014 only has 3800 miles on it. The experience has been a nightmare.

I have a 2008 Mazda 6, 2.3 Sport with 68,000 miles on it. The engine receives regular oil changes and has never been low on oil. Recently the engine started making a knocking sound at about 2500 rpm. The sound got worse and it would appear that I need a new engine at a cost of around $6000. I dont see how this could happen on a product that is less than 4 years old that has received regular maintenance. Mazda is a joke but worse than that is the fact that I have recommended this brand to my father and friends (two of them now own one). I really dont want to invest any more money into this car but it isnt worth any money without being able to drive it.

I purchased a 2015 Mazda CX7 from Looms Ford in Fredericksburg Virginia June of 2015. At the time of purchase the vehicle had 37K. Looms Ford knew that the battery was going, told me when theres a problem, contact us. When the car wouldnt start about 6 weeks later, I called and they informed me, not their problem. The battery blew up under the hood, had it towed, mechanic said he never seen anything like it. Thats the first problem. Car made a whistle noise, come to find out its the turbo. Mind you this car has only 64K miles on it.Called Mazda, told them the turbo had failed. They want records of all maintenance. I can give them records of battery situation because the car was towed. But when it comes to changing oil or filters, I am quite capable. Now they wont fix turbo because I chose to change my own oil instead of paying someone else to do it. Mazda us nothing but a letdown. I wouldnt recommend a Mazda vehicle to my worst enemy. I will NEVER buy another Mazda.

I have a 2008 CX7 with 28,647 miles. On 7/7/13 the air conditioning began blowing hot air. I contacted the dealership on 7/8 and was informed my warranty expired on 6/14 and I should contact the Mazda Customer Satisfaction number for filing a complaint to see if they would replace my compressor. I contacted 1-800-222-5500 and spoke with Stephanie ** who provided me a file number and informed I needed to have the dealership confirm the issue was the compressor. The dealership confirmed the compressor and belt need replaced. I contacted the Customer Satisfaction number back and the complaint process began. I was notified on 7/15 that Mazda will not provide any financial assistance as it is outside of my warranty period. Considering the low miles on my vehicle, the warranty JUST ran out and there are apparently issues with the air conditioning on my vehicle as there are SEVERAL complaints online, I was very disturbed that a corporation who is supposed to be reputable will not stand behind their vehicle.

I bought my Mazda CX9 used (2008) Grand Touring. Loaded. 61,420 miles on it. I bought it from a dealership that is owned by the Major Mazda dealership in our area. 3 months into ownership, my husband noticed a dark sludge like oil dripping on our garage floor. There was also a lot of rattling when you stepped on the gas and high whining. Took it right to the dealer, they sent us to Mazda. Said it was the transfer case and they would put a new one in, but it cost 1100. It took 4 weeks, maybe 5 to get it done. Got it back, and it was ok for awhile. 3 months later the same thing happened again. This time they said it was under full part warranty and they would replace it yet again at no cost. I was without my car for another 6 weeks. This was all rectified by 2013. Here it is July 2015 and I just had it diagnosed that the transfer case is AGAIN gone bad. This time there is no warranty and it is going to cost me 6000 to fix it.They told me the first time it was being replaced with a new one. Why was that cost only 1100? And now it is 6000? I am probably going to have to get another car because it just isnt worth spending that kind of money to fix a car that has 115K miles on it. I just recently put 1000 worth of four new tires, and new front left wheel bearing (300) not to mention the FOB I had to have replaced for 325.00. I am not a happy camper. I have been reading about the exact same problems others have had. There is no recourse to hold them accountable? My car was very well taken care of too.

Thought just easy fix oil leak and when I went to fix it they want $429. Just for part and Mazda knows its a faulty product! They should do recall. Using oil and leaking terribly. Then makes you go through antifreeze to cool problem. Then makes engine light come on. They have known about this problem for a long time. How unfair to consumers! I will never want to buy another Mazda again!

After more than 30 years being a Toyota car owner, I made the mistake to buy a new Mazda CX9. Last week, I went to the car wash. When I came out I found out that the BSM (blind spot monitor) stop working. So I took the car to the dealer and they found out a very tiny scratch, an inch long. It wasnt a dent, not even damage the paint. But they said that this damage the computer, and they send me to their Mazda collision shop and want to charge me 1,500$ plus a new computer. UAU “Are these cars so weak?” Trying to take advantage… I dont know. But Im very disappointed. Never again Mazda. Never.

I bought my cx5 last jan 2014 here in the Philippines. I am already having trouble with my thermostat, with the aircon, with the bluetooth. They have poor after sales service. They want to tow my car without any replacement. I only have one car. I cant complain to anybody. Here they will make you feel its your fault you have flaky unit. They want to charge for the repairs. The is less than one year old. Still without warranty. I tried calling mazda Japan but they dont have contact number. Cant complaint to anybody. I should have bought German made car. POOR after sales. Not reliable. Have a back up car because mazda will break down anytime.

I bought a brand new 2012 Sky Active. It has been in the shop 3 times to correct a drift to the left. Mazda is pooh-poohing the issue and blowing me off. They say the car is fine and up to specs. My friends have driven it and agree with me. I have read many blogs on the same car and the same issue. The car is a liability and this treatment is unethical. I want them to buy it back or replace it.

I own a Mazda CX7. I received the Mazda notice concerning the timing chain quite a few months back. I actually went to have the car checked due to the notice, and I found that there was a problem with mine. This is no lie, what I am about to tell you. On the way back from the shop, my timing chain broke! This caused an enormous amount of damage, and thereby I have incurred a huge bill to have this fixed. I contacted Mazda Corp and explained that I had no way to indicate that I have had all the oil changes done due to the fact that my husband changes our oil on all our cars. They said to me that I have no recourse and there are no loopholes for my situation. They will not honor the situation.I am extremely disappointed in the service and the behavior of Mazda Corp. I have recently learned that others have experienced this same problem. Even though Mazda knew that there was a problem and thereby sent the notice in the first place, they are still unwilling to fix the problem or take care of the monetary damages. I am asking everyone who reads this and has had a problem with Mazda concerning this situation to contact me because I am going to file a Civil Suit against Mazda, but we must join forces in order to do this. Thank you.

I recently purchased a certified pre-owned Mazda 6. After owning it for only 5 months, the brake pads on the front of the vehicle are completely worn. Mazda expects me to pay $100 to fix my vehicle? I feel this to be ridiculous. I shouldnt have brake issues so soon after owning a car and Mazda should do the right thing and fix my vehicle for free.

I bought our first used car, a 2007 CX-7, and the maintenance records are up to date. The car stopped running. We had it towed and the dealership said the timing belt broke and bent the valve and now we need a new engine. After research, I have found many other owners of the same car experiencing the same problem. We are now stuck with a dead car needing an $8000 engine and we owe way more than that on it.

My car started hesitating for a couple of weeks. After my car was diagnosed and serviced for the alternator and wiring, another problem was diagnosed, a leak under the intake manifold (PCV hose). After the tuned of $1400 plus paid out, I drove it off the lot and the engine light came on. I turned around and brought it back. On 10/19/11, they kept the car. The next day the tech advised me that he drove it for 10 miles and nothing happened. My car remained with them again. They cleaned the connectors and tested the solonoid valve and they said it was okay. I picked it up on 10/20/11 and the same thing happened. They kept it. I picked it up the next day. On 10/21/11, again the light came on after leaving. I went home and called them. The tech stated it would cost me another $400.00 plus. What? I stated they should fix it because the engine light was not the problem. I brought it in for the alternator and wiring. What happened with my engine light? I took the car and went to work. There was no light on and then, the light was on, etc. Oh and by the way, they stated to me the valve with an open and shut flap could stay open or closed and I should not worry. They were lax in that statement. Do they not understand its my engine light? I have had my Mazda 6 for 5 1/2 years and never had a complaint regarding maintenance and repairs from the Mazda dealer before. What is going on? Or, is it just the Mazda dealers in Lodi, New Jersey? If theres a class action suit in the making, Im in.

2012 Mazda 3 GPS system suck. Bergstrom gives no help. Unit has bad maps and guidance. I cant speak on state or county roads. This is a piece of ***. Bad add-on equipment for Mazda. I didnt want it on purchase but had to accept with other options I wanted. Please fix this piece of crap or never another Mazda.

My husband and I traded in a BMW X5 for a Mazda CX7 (year 2007) last year, 2011. We decided to go with Mazda CX7, because we believed it would be a reliable family car that would also be affordable to maintain, and is fuel efficient. We purchased our Mazda at a private dealership and purchased the top coverage warranty since the car was a 2007 model.Earlier this month, my husband took the car to the warranty approved maintenance shop for an oil change, where he was informed by the mechanic that the car needs to be repaired due to VVT damage, and that we cannot drive the car until the part is ordered and repaired. At first we were told that our warranty will cover the repair work, but it will take approximately 2 weeks for the VVT part to come in.It has now been nearly three weeks, and my husband and I still dont have our car back, since the VVT part is on backorder all over North America. We are both working parents of a two and a half year old toddler who needs to be taken to daycare every day. The CX7 is our only car, therefore in the past three weeks; weve had to rely on friends, co-workers and now a rental car to make it to work and our daughters daycare. The rental car is costing us a lot of money, and neither our warranty, nor Mazda is willing to cover the rental car fees. We have no estimate as to when the VVT part will arrive for our Mazda CX7 and no way of getting around. We are financially unable to continue paying for the rental car.Having said all that, I am extremely disappointed and angry with Mazda. It seems that VVT (variable valve timing) part is now a known problem with Mazda CX7, so this is a faulty VVT problem that Mazda is aware of, yet no one we spoke with from Mazda is willing to show any compassion for us. Mazdas response to our problem is simply that since we dont have proof of enough oil changes (weve only had the car for less than a year), and we dont have our extended warranty with Mazda, therefore its not their problem. Ive obviously been mistaken by trusting Mazda for making a reliable car, or showing any social responsibility and compassion to their customers.