Mazda should stand behind their products. I own a 2001 Mazda Tribute and have had multiple problems with it. I have spent thousands of dollars trying to keep it running. I really think hundreds of Tribute owners who have had trouble with their SUVs should file suit. I drive carefully and take really good care of my cars and I still have all of these problems. This is my first and last Mazda. Here is a list of current and past problems: car door handle broken, coils replaced, transmission problems, radiator replaced (it split open), fuel modulator replaced, CV joints problem, rear hatch doesnt lock, interior linings coming off/ash tray and cup holders broken, and exhaust leaks/catalytic converter.

It has been a great vehicle so far and its comfortable to ride in. I love how I just need the key fob in my pocket/purse and can lock/unlock with one touch and a key is not needed to be placed in ignition. It is very dependable. It is also very comfortable and fun to drive. I chose this for the third row seat to upgrade from the CX-7 I owned. I like the leather seats, sunroof, rear view camera, keyless entry and driving and fold down third row seat. But I would like for it have Apple CarPlay, more leg room in third row, seat coolers and better softer leather seats like previous CX-9 models have.

Simply put, both Mazda and Town North Mazda (Dallas) do not back their product. My RX-8 has a second blown engine. It was just out of warranty by 2 weeks - tough luck.

We had a CX-9 signature bought straight out of the dealership and after 4 years the panel from passenger back door just came out on our sons hand. They blamed us for their lack of quality and I have the video to proof.

We own a 2002 Mazda Protege and are pleased with the service it has given us. However, we would not buy another simply because of the way the body is rusting and falling apart even with repair work and undercoating. Just look around at this make. Most of them are rusting away all around the wheel wells. We cant fix it any longer. Its like a cancer.

I have had my 2014 Mazda CX-5 for six months and it has less than 2100 miles. The fuel pump has already gone out. Now I have to wait for the part to be shipped from across the country before it can be repaired by the local dealership service department. Also, I have not gotten anywhere close to the fast mileage I expected. I am starting to wonder if I should have purchased another Ford. I drive a Ford Escape Hybrid for over six years with no mechanical problems and great gas mileage.

I have a 2008 Mazda CX-9 with 139,000 miles on it. I bought the car because Motor Trend gave it import SUV of the year and due to its positive reviews on maintenance. So far weve had pretty good luck with this SUV until now. From the research Ive done and from whats been confirmed by both Mazda USA customer service and a local dealer service the transfer case out of the factory is in fact faulty and did in fact ruin the transmission. Ive done extensive research on this and this is absolutely a known issue that the transfer case is ruining these transmissions. Ive also discovered that the Mazda dealerships in my area are selling upwards of 4 transfer cases per week and often out of stock due to this replacement of the faulty transfer case coming out of the factory. I cannot understand why Mazda hasnt sent out a bulletin to its valued customers regarding this. I can only imagine the lack of transparency on this is due to the large financial impact it may have. I am contacting you to request that you take this issue to whomever can help resolve my case and provide significant financial assistance towards the replacement of my transmission and faulty transfer case. Ive been told that Mazda apparently has a software update that would fix this issue--but I find it impossible to believe as I have never received any notification of this being an issue or any software update to fix this faulty transfer case. I find it hard to believe that a software upgrade is going to fix a mechanical issue and cannot find any evidence of this software update being legitimate.Mazda supposedly makes a quality product and supposedly cares about customer loyalty and service. I would say that not telling your customers about a faulty part (known issue on factory transfer case) that DESTROYS the transmission and causes SIGNIFICANT financial hardship is not fair or reasonable customer service.

I was driving home from a trip when I heard a thump and the RPMs went wild. Suddenly I couldnt shift into 4th or 5th gear. Managed to get the car home in 3rd the whole way. Took it to the dealership. They told me 6 codes are coming up and a rod is broken inside the transmission and the fluids burnt. They contact Mazdas headquarters since I only have 45,000 miles on it but its out of warranty by 1 year. They say they will do nothing to help fix it because I havent been having it serviced through them and I show no customer loyalty. I still have 6 months more of payments on it and have to out $3000 for a new tranny now. Thanks, Mazda. Way to stand by your product.

Mazda 5 is sharp looking car with lots of great features for an affordable price. Great experience driving for everyday and long road trips. Very roomy with the third row seating option. We have had very positive experiences in owning 3 other Mazdas. Great driveability in town, freeway or long distance. Gets good gas mileage. Has Bluetooth feature for answering and making phone calls hands free. However, it does not have power seats or lighted mirrors on the visors. Sometimes the catalytic converter has an odor of sulfur that service technicians do not seem able to smell or find the cause of when we have it serviced.

The Mazda CX9 (2008) has 51,000 miles only. An oil leak was noticed the summer of 2011. After several days, the dealer diagnosed it as a rear main seal failure. The dealer replaced the seal (having the car for close to two weeks). The car continued to leak oil this fall (2011). The dealer contacted Mazda’s headquarters and they recommended replacing the transmission, which the dealer did. The vehicle continued to leak oil during the winter/spring of 2012. The dealer claims it is the rear main seal (dealer currently have had the vehicle for 1 week). Wouldnt the main seal have been replaced with the new transmission? Other issues include two sets of breaks, tie rod, electrical overhaul, and vacuum hose problem.

Mazda has a horrible policy. They do not contact users through DMV so if your information for your car is not up to date through a dealership then you will not get notified if theres a recall or repair for your car. So in my situation the extended warranty for the part I had a problem with was 10 years and the 10th year was covid year. I found out there was a warranty replacement but it was too late and they wont own up to the fact that they dont notify everyone that has the car/issue and said its my fault for not taking my car to a dealer to get service? Whats that nonsense?

As a Mazda customer and owner, I feel like I am being treated unjustly in regards to the recent Special Service Program warranty extension for the Mazdaspeed 6. Additionally, I had the most inexcusable and appalling experience at one of your Mazda Dealership locations.Special Service Warranty: This January, Mazda released a Special Service Program to extend the warranty coverage for the specific repair of the Variable Valve Timing (VVT) noise and/or timing chain noise concern for my vehicle. However, the warranty coverage for the specific repair is extended to 7 years from the original warranty start date or 70,000 miles, whichever comes first. The letter was broadly dated January 2012. A customer service representative named Jason informed me that the letters were sent out 1/13/2011. However, I did not receive the letter until 1/21/12, and my mileage is now 72,800.The Special Service Program letter was not received until Saturday 1/21/12. In November of 2011 is when I first started hearing the rattling/ticking noise. In your letter you describe the problem as a loud ticking noise may be exhibited from the VVT when the engine is first started at cold condition After the engine warms up, some vehicles may exhibit a knocking/rattling type noise from the front timing cover and/or valve cover at engine speeds below 2,000 rpm, due to excessive stretching of the timing chain. Following is a warning that the warranty extension does not apply if the problem is caused by poor vehicle maintenance. However, I can assure you that I have kept up to date with oil changes (using the correct weight oil), I keep a maintenance log, purchase everything from the same pep boys, and am willing to provide proof of receipts if necessary.Since November, I have been trying to explain and pin point this issue to a family friend who happens to be my mechanic. If you were to repeat the above quote to any mechanic, 100% of them would say, I need to hear the noise first. Being that you do not hear the noise 100% of the time, it has been extremely difficult to identify the repair with my mechanic until this letter came, which clearly states the root of the problem. Back in November, the car was under the 70,000-mileage limit; in fact I was still under the limit though most of December. However, I drive about 90 miles a day during my commute to and from work. By the time the letter was received, and I was finally aware of the actual problem, I happened to be 2,800 miles over the limit. After some calculations based on driving 90 miles a day, I would have first breached the 70,000 mile limit 31 days ago, or roughly around December 20. According to Jason, one of your customer service representatives, he informed me these letters were sent out on January 13, 2012. If the letters were sent out just four weeks prior then I would have been under the 70,000-mile limit. I can understand if Mazda were to deny the warranty extension for drivers with say 90,000 miles at the time of the letter. But to deny Mazda owners who are over the limit by a mere few weeks is absolutely arbitrary and uncalled for.To recognize the problem at hand and issue a Special Service Program is a start but I urge you to look at the 70,000-mile limit as a gray line, and not such a black and white one. This will help instill faith back into Mazda Owners such as myself. Please be open to understand and accept extenuating circumstances. Thousands of Americans file wrongful lawsuits everyday out of greed. My only wish is to have Mazda bear the costs of the repair. I know I am not the only Mazdaspeed6 owner in this situation and I hope others will be as persistent as me to have their opinions on the matter heard. I have a file # on record for VIN# JM1GG12L171110311 if you wish to view at your convenience.

Purchased a 2014 Mazda CX-5. It has issue with the shifter, which affects the vehicle sensors. This results, in the vehicle sometimes not moving forward whenever it is put into drive. The vehicle instead rolls backwards and it is a safety issue. It also continuously has issue turning off when the vehicle is put into park. They performed service on my vehicle and charged me to change the shifter, which was a faulty shifter that came with the vehicle. I am still having issues to turn the vehicle off and it also continuously drains the battery. The vehicle has safety issues and there are multiple complaints of the issue. Mazda refuses to do a recall. Mazda also refuses to provide its customers with detail report of the safety issues. They conceal information to save themselves from lawsuits, but I have reporting them to NHTSA. And I will be filing another complaint because they refuse to provide detail paperwork for the supposedly repair they did. It will be my first and last Mazda!!

I was in a car accident driving at 35 to 40 miles and I was in an accident. I hit the other car by the front of my car and the airbags didnt open from either side and I think thats not correct.

This is my 3rd Mazda, if I ever have need to buy another car it will also be a Mazda, but my last one later 17 years so I may never need another one if this one lasts that long, too. I like that its strong, reliable, and has decent mileage. Its a great color, charcoal grey. I feel sexy driving this car. I feel like the brakes are completely reliable as well. But my model is a bit sporty for me. Id also like to sit a little higher and have better visibility especially the back window. Id love one of those backup cameras as well.

I received a SSPA9 (Special Service Program) notice (gap between a instrument panel and information display) on October 2017. I called my local dealer (Scott Mazda of Allentown) three times and last call being on Feb.6 2018 and each time I was told that the parts are on backorder. I since forgot about it until today because I had to bring the car in for another common problem that a RECALL should be issued for (flickering lights while breaking) and asked about it again, but unfortunately I was informed that the SSPA9 has expired. I called Mazda customer service and was told that I shouldve brought the car to the dealer and gotten a work order to prove that I had the problem!. I wish someone had told me that the last time I called (Feb. 6 2018). Seems to me like a very convenient way to avoid paying for the repair!!!.

I bought the 2016 CX-5 grand touring with the tech package. I fell in love with how the car drove and had owned a 2013 Mazda CX-5 so I thought that I was just getting an upgrade. Well it was very late by the time we left the dealership and so they just handed me the manual and said the instructions for the navigation system was in there. I didnt need the navigation until about 2 weeks after I purchased it. When I did need it a map of San Antonio river walk kept showing up and I live in Virginia. The clock also does not work or set the time to eastern time. I took it back to the dealership but the service department does not know what is wrong with it and suggested they are going to have to tear it all apart to find the antenna. I am so mad, its beyond words. How can they sell an almost $40,000 car and say it has these features and it has none of it working.

I own 2009 RX8 purchased brand new that same year. At the time of this review in Nov. 2012, it has only 16K miles. Problems with car not starting began long before; however, I was attributing it to flooded engine. However at 13K miles, seven months ago, it turned out to be faulty transmission range sensor switch inhibitor (part# **). A few days ago while on vacation, the same part failed again and we got stuck some 400 miles away from home. According to dealership mechanic after he spoke with Mazda tech support, this is a known problem; however, Mazda chooses not to address it. This is last the Mazda for me, my family or any of my friends will ever own. And if you want fewer headaches in your life, buy something else.

I purchased a 2017 Mazda 6 Sport at Fremont Mazda. So far I absolutely love my car. My salesman was great in having everything ready when I came in to sign I because I had to get back to work by a certain time. My problem is with Mazdas finance department. A little background. The last time I purchased a new car from a dealership was 30 years ago. It was very simple. I was offered upgrades. I declined. No problem. This time around when I got home I Sat and looked over my contract and saw optional service contracts below was Mazda Maintenance $2,150.00. I recall the finance person mentioning oh and you have 5 years free maintenance at any Mazda Service Center in California. My thought is oh that must be the manufactures warranty.I contacted my salesman and Im told its for a optional service contract. I was never offered this optional item, no one said to me we can add this free maintenance service to your purchase for an extra $2,150.00. I was furious. My salesman contacted me. Said if I didnt want it they would remove it and write up a new contract. I went back to the dealership. Signed a new contract. My car payment is now $50.00 a month cheaper. That should have been the end of it but lo & behold I find another optional on my contract in the amount of $795.00 for Debt Cancellation Option Agreement which I googled and is GAP insurance which again I was not asked if I wanted this insurance added to my contract.Oh on the first issue I filed a complaint with the State Attorney Generals Office Consumer Complaints. Today Im waiting for The State Insurances Commissioners Office to call me back and advise me what I should. My real concern with all this is how many other people have been victims of the same and dont know where to ask for help or arent even aware optional items have been added to their contract without their consent!

My husband just got me a CX-5 2014 a month ago and is already in the dealer. Yes, in the dealer; no one believed me. Check engine on, bad leak valve, drained battery for no reason; and the bad thing is I don’t use that truck. I just use it to take my kids to school. It’s a shame. This is the number where my truck is. No one can believe a brand new Mazda 2014 the year is not even here, and the truck is already giving me headaches - Faulkner Mazda, 4437 Street Rd. Trevose, PA 19053; 215-364-3980.

I love this Mazda CX5. It is my third Mazda, with other cars in between. I love the wide front windshield, the power seats- which can go up and down, and the comfort and the overall look. It is really a great SUV.

I bought a 1998 626 LX 4 Cylinder with 76,000, and as I was driving off the lot, the fuel pump went out. Luckily, the dealer replaced it at no cost even though I bought as is, but then 3 days later it went bad again. Two months later, the alternator belt snapped and to replace, you have to remove the wheel well and loosen the alternator to get on. It took about 6 hours only to have it snap again after 50 miles. I took it to the dealer and they replaced the belt again, but over torque the tension rod so now every about 1500 miles, I have to tighten it up or it loosens, squeals and smokes, and chunks of the belt come out. The transmission slips and shifts hard frequently. And now the coolant system is leaking and while I was attempting to isolate the leak, the window popped out of its roller. I understand every car has its problems, but I’ve only had this junk heap for a few years and am blown away by the frequency of problems. It would seem that all post Ford buyout Mazdas are lemons and I recommend avoiding them.

I sent my CX-9 car for maintenance at AL Khobar branch in Saudi Arabia because of an annoying noise while driving. The technician over there reported that the shock absorber was in need of being changed. However, after driving the car the same noisy sound existed. They promised to fix the car again and to tackle the source of this sound. My complaint hereby is regarding the quality of maintenance at the Mazda dealer in the Eastern Province of KSA that may destroy the image of this brand of cars especially with that behavior. I hope that you will be able to contact those people to solve my current problem that was not the first with that inefficient dealer.

My concern is with the rear brakes on my 2013 Mazda CX-5. While getting the service 40,000 km done at 38,909 km at Fredericton Mazda, I was informed by phone that my rear brake pads had worn out to the point where they had destroyed the rotors and I was on the hook for a $459 bill plus extra for the 40,000 km service. Fredericton Mazda assumed that I had skipped my 16,000 km service because I had it done at City Mazda in Halifax at 15318 km. When I brought the car back into Fredericton Mazda at 22752 km to have it serviced they just carried out the 16000 km service again assuming Id neglected my brand new $43500 vehicle. The 24,000 km service includes an inspection of the brake system in the car. When I informed Fredericton Mazda about the service in Halifax, they said theres no way they could have known about it being carried out, which makes sense. However, logically if a qualified service rep/mechanic drove the car in to be serviced, according to the service report he should have logged KM in and KM out. Which leaves me to wonder how the Mazda Service rep got the car into the garage to even carry out the service without noticing the KM on the dash. If the service rep had logged the KM of the car on the way into garage which I might assume to be proper procedure, then the 24,000 service may have actually been carried out and the brakes may have been inspected.All that aside, 38,900 km is far too soon for brake pads to be worn to a point where the rotors are destroyed, considering the fact the front brakes are still at 50% and 10000 of my km are highway to Halifax. When I asked The Fredericton Mazda Service rep if this has happened before he said, Yes, but he also informed that he had seen one at 120,000 km. Fredericton Mazda ended up paying for the rotors that were destroyed in what Ive been referring to as a brake failure, but I was left with a $210 charge for brake pads and labor to replace them. I informed them that this was unacceptable and there is clearly something wrong with the rear brakes but they refused to acknowledge this or even call Mazda Canada to inquire about the issue.To summarize, I have dire concerns with the quality and safety of the braking system in my 2013 CX-5 and if steps arent taken to have this resolved, then I will be switching car companies for good!

My mom gave her old mazda. We had no problems with it until we were stopped at a light and the oil light came on. 30 sec later the motor seized up due to a cracked housing for the oil filter. Out of the blue the housing cracked blue oil all over the bottom of the car and seized the motor. After talking to mechanics junk yards and other people on the Internet, we found that this was a very common situation. I put in a complaint with the NATSA the ph number is 888 327 4236. The more complaints the better the chances are of us getting our cars fixed to everybody that has had this problem.

Been very happy with the Mazda 5 for the most part. It drives well, is not too expensive to run, and has not needed many repairs. Also fits nicely into our very tiny one-car garage, which is a definite plus. I choose it because the storage area could hold all of the items I knew I would need to carry there, which was the main reason was shopping for a new vehicle. But I dislike that there is only one keylock, on the drivers door. To open any of the other doors, must first open driver door, then use inside controls to open rest of doors.

Well, if you want to be mislead, lied to and taken advantage of then I suggest you come here. I went into Mazda back in March 2019 to test the CX-5, after driving it around and listening all the great features I started to become more and more interested in the vehicle. Zakou, my sales rep tried to get me the best deal. I explained to him I still had 3 more months left on my previous lease but he assured me it wouldnt be an issue because Mazda would take care of the remaining balance (which by the way, was written in the contract and stated in all the paperwork signed by them and myself).Well, to cut the story short, its been almost three months since I switched to Mazda, my previous lease hasnt been paid off yet although they took the vehicle from me, I have been CONSTANTLY reaching out to my sales rep, calling the store, asking for a manager, financial manager, ANYONE that could help me out and all I get is: I will find out what is going on and I will reach out to you but I never hear back from anyone, and the manager seems to never be available. The only person I was able to talk to was the manager for used cars who obviously had no idea what I was talking about and also promised to call back, but I am still waiting for that call - one week later-.I have sent copies of the letters from my previous car dealership regarding the missed payments and how this was reported to the credit bureaus damaging my credit and all Zakou (the sales rep) would say is that he passed it on to his managers. When I asked which manager so I could follow up he would say I could just call and ask for one and they would all know what I was talking about, which again, LIES, because not once was I able to get a hold of a manager, they seemed to NEVER be there, and when I would reach out to Zakou again, hed tell me the same thing making me even more upset at the fact that I was not getting any concrete answers.The last thing I was told by my sales rep was for me to pay the balance and bring them a cancelled check for a refund which at this point I refuse because that is not what I agreed on, and if I wouldve known that from the beginning I would have just waited out the three months so I wouldnt be stuck with two lease payments!! It is safe to say, this has been by FAR the worse experience with a dealership that has failed tremendously with their customer service. Their lack of attention or interest in my situation has made my experience so sour, if it wasnt for my contract I would have returned the vehicle already so I wouldnt have to deal with them.

This is the nicest car I have ever driven. It now has 40,000 kms. and is running perfectly. BUT: when I first purchased the car I said that the brake and gas pedals seemed to be too close together and my shoe caught the bottom of the brake pedal when I tried to move from the gas to the brake. Did not think this was a major problem until we were sitting in the fast food takeout line and the car started to inch forward while I was stepping on the brake. I stepped down harder and the car revved up and lurched forward hitting the car in front of us. My shoe which was stepping on the brake was also touching the gas so the harder I stepped on the brake, the more I stepped on the gas also. While there was hardly any damage to both cars (some bumper damage to car in front about $600.) IF A CHILD HAD BEEN BETWEEN THE CARS, HE WOULD HAVE BEEN CRUSHED. This is an issue that should be addressed by the designers before someone is injured or killed. This problem is not unique to Mazda, other car manufacturers like Toyota, Ford, Mini Cooper all have the same problem. I also have a Suzuki, and this is not a issue with it, as there is about 3 inches space between the pedals. Is it possible that because Asian designers tend to design cars for people with smaller feet, that they do not consider that North Americans are generally bigger and therefore would wear larger footwear which may cause a problem in a confined space? I am going to have the brake pedal removed, cut, and rewelded so that the pedal is about 3 inches more to the left. This will fix the problem I have, and perhaps it will save a future accident that may be worse than the one I just had. Anyone else have an insights on this issue?

I bought my Mazda CX9 used (2008) Grand Touring. Loaded. 61,420 miles on it. I bought it from a dealership that is owned by the Major Mazda dealership in our area. 3 months into ownership, my husband noticed a dark sludge like oil dripping on our garage floor. There was also a lot of rattling when you stepped on the gas and high whining. Took it right to the dealer, they sent us to Mazda. Said it was the transfer case and they would put a new one in, but it cost 1100. It took 4 weeks, maybe 5 to get it done. Got it back, and it was ok for awhile. 3 months later the same thing happened again. This time they said it was under full part warranty and they would replace it yet again at no cost. I was without my car for another 6 weeks. This was all rectified by 2013. Here it is July 2015 and I just had it diagnosed that the transfer case is AGAIN gone bad. This time there is no warranty and it is going to cost me 6000 to fix it.They told me the first time it was being replaced with a new one. Why was that cost only 1100? And now it is 6000? I am probably going to have to get another car because it just isnt worth spending that kind of money to fix a car that has 115K miles on it. I just recently put 1000 worth of four new tires, and new front left wheel bearing (300) not to mention the FOB I had to have replaced for 325.00. I am not a happy camper. I have been reading about the exact same problems others have had. There is no recourse to hold them accountable? My car was very well taken care of too.

MAZDA 3 SkyActive - I have only 2200 miles on this auto and it has a peculiar issue. When driving at various speeds, when you press the brake to slow down and stop, this car revs from roughly 1000 RPM to almost 3,000 RPM. This causes the car not to want to stop even when pressing down on the brake. This car is dangerous to drive for wife and myself due to this various serious issue. This has happened about 6 times this year and I bought the car new. I keep it parked most of the time of having the fear of creating an accident if I cant stop and hit the car in front of me.I even took out the floor mat in front, checked the front floor for object, and clearances and everything looks good. I even am careful to the footwear that I drive in so that wont cause any problems. My wife refuses to drive the car at all. I have taken this car into service 2 times and the dealer told me that there was no apparent problem and had no issues. They did say that they had to adjust the engine a bit to keep it running smoother, case closed. Not so! This keeps occurring and I want to know if this has been an ongoing issue with this tin can or is the car I own a lemon? This is a very, very dangerous situation and if no one gets killed or hurt it could become a case for a class action lawsuit like Toyota a few years ago. I have never had this type of problem happen with any car that I have previously owned. The problem about should be brought to someones attention for everyone out there.

My 2013 CX-5 broke down in the middle of the highway while my wife was driving. She got too scared and was able to exit and call the tow company. Engine light came on. Car sputters and almost stalled. Later dealer replaced 2 coils and 2 spark plugs. Other many small issues with this dealer too (Gyro Mazda in Toronto). I have MAP (Mazda-added protection). But when I try to find out exactly what is covered, service says they dont know, see sales and sales says service know. I dont know if this problem with only this dealer or all Mazda dealers like this.

Im contacting you in regards with my recent experiences with the Mazda dealership in Peterborough Ont. I replaced a part on my car last winter after it fell off due to hitting a snow bank. A month or so later, the same part fell off my car for no reason. I did not hit anything. I took my car back to Mazda to have it replaced. After they looked at my car they then proceeded to tell that I owed them $30 or more because they looked at it and cut the piece off that had fallen off. They then gave me a quote for a new bumper and the piece that I had already replaced once. Which was over $1000. I refused to pay for a piece which I just replaced and told them I could not afford a new bumper. The lady at the service desk then told me that it looked like I had hit something with my bumper and thats why the piece had fallen off. I was insulted at the fact that she was trying to put blame on me when I had done nothing. The next day my father called and explained the situation to the manager and they then said that they would replace the part free of charge and for me to contact them to arrange an appointment. I gladly called them back and told them to order the part and that I needed to speak about finances with my dad about getting a new bumper, and that I would call them back. I called them back and set up an appointment to get the piece put on, but a few things came up and I wasnt able to go to the dealership. I cancelled the appointment, and the next thing I know Im receiving phone calls from blocked phone numbers that I have a new bumper waiting for me at the dealership and I need to come in and get it put on since I ordered it. They have called me numerous times and left what I would call rude messages on my cell phone an my home number. I called them three times on did not get an answer at the service desk. They have now informed me that they will be sending my bill to collections if I do not get the bumper put on. I refuse to pay for something that I did not order, and especially how Ive been treated. This is my first experience with buying a Mazda and dealing with them and I will never buy a Mazda again due to the experience. Im a good customer, I pay my bills, and never wanted this to go to this extent. I look forward to hearing back from you.

The Mazda vehicles we have owned were both reliable and cost effective.

I purchased a black 2001 Mazda 626 LX on August 13, 2012. Within one week, the alarm would randomly go off and not stop. We took the car back to Harris Auto Group. They sent the car to Bordentown Auto. The car sat over in their parking lot for 4 days. We kept calling and asking if it was fixed. After all, we are now making payments on this car and do not have access to drive it now for 4 days. The next repair came two weeks later when we started hearing a squealing noise. We brought the car back to Harris for repair. Their mechanic said it was the alternator belt and replaced it the same day. Two weeks later, the car started making noises and going backwards while in drive. I took the car back to Harris Auto Group, and they sent us to A-1 Economy Transmissions for a transmission repair. The car stayed at A-1 for repairs from Monday, 10/1, to Friday, 10/5/12, but it would be under warranty. We would only have to make a $100 deductible payment. Mind you, we are still supposed to continue to make our regular car payments during all of these repairs. We picked up the car on Friday, October 5, 2012. We paid $187.50, our deductible, plus sales tax. On Saturday, October 6, 2012, we decided to ride to Burlington from Bordentown to get some Chinese food. Well, we never made it back home. The car’s alternator belt broke, and the car overheated and shut off. Well, we called Harris Auto Group and asked about a tow and repairs. We were told “Sorry, I can’t authorize a tow.” What the hell? Well, now we have to spend money for a tow back to Bordentown. On Monday, October 8, 2012, I paid $130 for replacement belts only for the mechanic to tell me the water pump is about to go. WTH! What more can go wrong with this stupid car?!

I would like to warn you people out there about this dealership, seems to be a common theme with Mazda. This link verifies that the entire Mazda corporation has a systemic problem with accountability and safety measures. A dealership that sells a vehicle to a senior citizen with dementia is an all time low, unless youre Midway Mazda which seems to be acceptable. You can get this information from the MVSA BC complaints and cases against this particular dealership under the Freedom Of Information Act (FOIA). Actually you can see it online as well, because it did go to court.Furthermore, they have had at least 9 abandoned cases all in a row, dating back to 2008 courtesy of the MVSA (Motor Vehicle Sales Authority which is Non-Profit, meaning donations and taxpayer funded) in which the MVSA manager indicates they lost those files, updating the computer system. MVSA is no better than the slum dealership it represents. They talk their way out of any type of action. If youre thinking about filing a complaint against Mazda through MVSA, make sure you read the policies and know your rights. Funny thing is that the MVSA Manager didnt even know what his own policies were, and when I told him, he was in disbelief and denial. If its in writing then its legal, talk is cheap. I waited over 9 months just to get a meeting, because they kept blowing me off, and didnt even bother to tell me why?This dealership falsified the inspection reports and would not take care of any issues brought up that were safety hazards, or even non-safety issues that cost me money out of my pocket. Its simple, downright neglectful and deceitful. The entire process from start to end was absolutely ridiculous from non-service to the product. I have been dealing with this issue for just about 2 years. I have wrote reviews, and sent letters to every organization and governing body under the sun. I have all the proof in the world, and civil court is the only way to go now. I would think twice about this dealership and I will make sure everyone knows about it too. I also would not buy from the Nissan next to this dealership as it is the same owner. Make yourselves accountable, instead of hiding behind poor policy, excuses and lies, because in the end it will hit your wallet! Disappointed taxpayer/owner of a Mazda.

Had vehicle towed in for noise in upper engine area (VVT). Towed in not to do any damage. They took off oil pan (was tapping not knocking) now this is a 2009 Mazdaspeed 3 with a k&n air filter and a street unit blow off valve no big changes and no issues at all besides the tapping. Well long story short, they took the bearing out (crank) and when i said put it back together i need a second opinion. Had it towed to another Mazda dealer who found out there was a problem with the covered VVT valve issues but did not cover the engine (34,600 miles) because of the air filter and BOV. I called BS but some stupid fool tech said my car was highly modified (what!!!) so they did not cover it and i paid out of pocket $6000 plus for a new engine. And yes i have video and written proof that they put the bearings back in backwards and ruined the engine for a simple fix. Since then, I do all my own service and have had 0 problems with 86,00 miles with the k&n filter and BOV. Should i be pissed? Yes! But I love my Mazda and I am sure they know they abused this customer with tech experience and knowledge of cars and trucks for 30 years plus and would think they all knew better when it is under warranty. This is where the term Stealership came from. Sad but true. Even worst I am not the type of person to hunt down these fools and drag them in court just to make a point and get my money back. I will (foolish me) hope they learn and turn.

A week ago I unlocked my car and opened the door to a very loud sound that was like a jackhammer or machine gun. I was alarmed, had no idea what was going on, and finally figured out it was the car stereo. I drove the car to my local mechanic, enduring horribly loud and unabated noise the whole way, and they confirmed it was the stereo. My mechanic told me to take it to Mazda, which I did. Mazda charged me $100 to take a look at the stereo, then told me it had an internal failure and would cost ME $1,050 to replace the stereo and another $150 to install it. I was appalled. My cars warranty was for three years and I have had it for three years and nine months. My problem. Not theirs. I called Mazda USA and they agreed. They added that because of my high miles they wouldnt consider chipping in to replace the stereo. Since when did miles have any wear and tear on a STEREO! Very tacky on Mazdas part. I have loved my car otherwise and would have definitely have purchased another of the same model soon. Now I will never buy another Mazda. Their behavior is scandalous.

2012 Mazda 3 6 speed with Skyactiv Transmission problems - This car had 180 miles on it when I got it; it now has 2000. From day one, I have experienced problems shifting into 1st gear, where it just plain and simple will not go into gear. This happens whether the car is cold or warm. Also on 2nd gear and reverse. It sticks in almost every gear. It clunks loudly when putting the car into 1st gear initially and when going from 1st to 2nd. It also accelerates on its own when I am both shifting up and shifting down. I have almost hit someone at a stop light and while sitting in stop and go traffic because of this issue. It happens every day, intermittently. I feel very unsafe driving it. Mazda has said that they will contact the dealership and speak to them, because the dealership will not confirm nor deny that these things shouldn’t be happening, which is weird seeing as the car is brand new and no brand new car should ever refuse to go into gear nor drive on its own. I had a 2004 before this with zero problems and I regret buying up. I am very unhappy and in danger.

In a nutshell - 2002 Mazda Tribute, bought second hand. Transmission done by first owner, then we had to do it. Drove fine with only the infamous Mazda transmission complaint. Then one night in 2010, at midnight, we notice flames outside our second floor window. Jump out of bed and yell the car is on fire in the driveway, next to the house. Right next to the house. Fire dept. is called but takes a bit to respond. My then teenage son grabs a hose and attempts to keep the fire at bay until they arrive. Dark soot over everything, including the inside of the house. The last time I had driven the car was at 7:00 that evening less than a mile both ways. It was like spontaneous combustion. The next morning, we immediately called to have the eye sore of a car removed. Besides the filth that was all over the driveway and being tracked into the house, as well as the nauseating, charcoal, fire smell that permeated the air, the burnt out car looked entirely out of place in our neighborhood. It made us look like derelicts! It was like who have you irritated lately. We had no insurance except compulsory. Fire dept. wrote a report but came to no conclusion as to the cause. We were left wondering why? End of story? Think not! Beginning of 2012, we began to receive recall letters from Mazda, and we just threw them out until June 2012 when we decided to read one. Well, were we surprised! The bottom line was that if the recall(s) were not completed, the car could and would go on fire. Here is their disclaimer at the bottom of the letter (seriously): Mazda strongly recommends parking your vehicle as far away from your home as possible until you get recalls done because it may go on fire. Great, now they tell us. Before Mazda accepted responsibility for their little secret(s), they jeopardized our home, our other car, our family, and our life by negligently allowing the Mazda Tribute to remain in our driveway, next to the house. Not to mention the fact we were using the car everyday! Are you kidding me? Mazda asked to please take the car to the dealer for recall updates. After a couple of these letters I called the number indicated in the letter and recounted our story. Yes, wed love to bring our car in for these recalls except two years ago, when you apparently were still in denial, that car burnt up and nearly took our home and us with it. What do we do now? They(?) listened sympathetically and recommended, as well as provided the number for Mazda in Modesto, Ca, their mediation dept. My husband called and they told us to gather fire report and anything else we had to evidence the fire of the 2002 Mazda Tribute. My husband sent everything certified mail and as we didnt hear back, we called this assigned mediator. Well he really needed pictures of the burnt vehicle. How do I know that you didnt set it on fire? Okay genius, it makes a lot of sense to set a car on fire with no insurance less than fifteen feet from your home. The car purposely was removed expediently due to environmentally caustic conditions and the fact we were now down a car as we had no money to replace it, and who needed to see the skeleton reminder, let alone take a picture. Like salt in a wound. Final word from Mazda mitigation representative (they obviously think (and get away with it) that it is acceptable to investigate yourself). Surprise - no can do. Not enough proof! Well, the fat lady isnt singing yet. We will continue our quest for parity from Mazda of North America. All attorneys are welcome to apply. (To see what happened to some poor families as they watched their homes burn down and their family pet(s) perish, Google Mazda cars that go on fire.)

I went to start my RX8 and it would not start. I called AAA to have it jumped, thinking it was a battery problem. The AAA employee sent to jump the car could not jump it and I had to tow it to my mechanic the next day. My personal mechanic looked at it and said it was a specific problem with the engine that was covered by an extended warranty Mazda issued, because the 2005 RX8s had so many complaints about this particular problem. Instead of doing a recall, Mazda does extended warranties. They did the same thing with the clutch pedal bracket, which I had to jump through hoops to get the dealership to take care of it at no cost to me. They always want to charge, even when it is something covered by a warranty.So my husband had the car towed to the nearby dealership. Automatically, they told us we have to replace the battery because they need to do a diagnostic test to find out the problem. Battery is $185 with labor and $150 for a diagnostic test. Then we were told that only if they are able to prove that it was a specific problem covered in the warranty that Mazda would cover it under the warranty. If they find it is not that specific part, we will have to pay out of pocket. I was told by my personal mechanic it was that particular issue which is covered by the warranty, but of course, Mazda wants to do their own tests. My car has less than 50,000 miles on it and it is ridiculous that I would have to replace the engine for $4,000, when a quick online search shows that this is a very common problem with this specific car. I think Mazda should have their feet held to the fire and do right by their customer. I seriously think someone should do a class action lawsuit to get this company to wake up and start treating customers fairly.

After more than 30 years being a Toyota car owner, I made the mistake to buy a new Mazda CX9. Last week, I went to the car wash. When I came out I found out that the BSM (blind spot monitor) stop working. So I took the car to the dealer and they found out a very tiny scratch, an inch long. It wasnt a dent, not even damage the paint. But they said that this damage the computer, and they send me to their Mazda collision shop and want to charge me 1,500$ plus a new computer. UAU “Are these cars so weak?” Trying to take advantage… I dont know. But Im very disappointed. Never again Mazda. Never.

My oil cooler started to leak. The dealer told me that the problem is a gasket, but I need to buy the whole part (oil cooler). After doing some investigation on the internet, Mazda knows that this is a problem and is not doing anything about it. If I dont get this part changed by Mazda (at the very least get a discount), I will never buy a Mazda again. I really love my CX-7 but this is not the only problem I had with it. This is the one that really filled my jar.

The fuel rail leaked fuel last March on my CX9, three months after I made my last payment. It was 8000 miles out of warranty. The cost was over $1000. Town North Mazda in Richardson and Mazda USA refused to help me with repair costs, even though this is not a wear and tear part. They did offer to sell me a new car though. I believe it was defective. I wrote several appeals for help, but to no avail. 6 months later, the front-wheel bearing went bad, fusing to the hub despite having the car checked at a dealership when I first heard the noise. $500! Now the AC switch is not working. Hopefully only a relay, but it may turn out to be a blower-motor. Probably another $1000 in repairs. This car has seen the shop more in the last 8 months than my previous Ford 156,000 miles in 10 years. No more Mazdas in my garage. Reading this site is disturbing. It is not necessarily the list of complaints about reliability, but Mazdas apparent lack of concern for its customers. Or should I say suckers. Now I know why Mazda has such a great track record with recalls. There arent any. I am dumping this CX9. Any readers should follow my advice and do the same. Expensive lesson learned.

The only thing I do not like about my CX nine 2018 model is that it doesn’t have Apple CarPlay. Of course Mazda came out with Apple CarPlay with the following model year 2019 and then wanted to charge me $250 to install it in my car which I thought was a bunch of **.

Mazda 5 2008 Electrical problem. First transmission going from drive to lower gear electronically - change out 3 computer and wiring harness. Now heater blower fuse blows and sometimes the lights & horn blow after shutting off the car.

I bought a new Mazda CX-5 based on reviews in 2016. It is comfortable and peppy. This is first crossover vehicle I have owned and I like it. It sits higher than a car and has more space to haul things, yet is small enough to easily park in tight spaces. So far it is very reliable.

My 2017 Mazda CX-3 has rust problems on the roof and hatch panels within 4 years. The smallest stone chips will lead to migration of rust under the paint causing bubbling. The underside and the inside of the hatch rusts even without stone chips. The bottom inside weld of the hatch rusts. This was not sprayed when I had the car rust proofed (so request it). Mazda declined my claim under the 7 year rust perforation warranty. They are still not choosing to design their cars for the North American rust belt. Similar complaints can be found on internet forums. Otherwise this is a good car.

Mazda 6 emergency brake caliper recall - I cant believe that I have been a Mazda fan this long and am treated so badly. I have been swearing by their cars for years and now. I wont anymore. I got a recent recall (Ive had them in the past) and was treated poorly. Actually, they refused to send me a refund for work that was done prematurely because of a faulty part. I am upset because I really was one the 1st people to drive my 2014 Mazda6 in the ATLANTA AREA. Basically, the work I had done wouldnt have happened had they recalled the issue sooner; now they refuse to pay me back! It always kills me; how a company making millions of dollars refuses to pay loyal customers hundreds of dollars to keep them. Its OK. I will find a new car brand to stand behind next. File Number **.

I grudgingly moved from a Jeep to my Madza CX-5....and LOVE LOVE LOVE it! The space is a little tighter than my Grand Cherokee but I haven’t really noticed. It’s very reliable and you can’t lock yourself out of the car, which is a huge bonus! It’s been a great car and I ask a lot of it! Oh, one other thing ~ I occasionally drive for Uber and a lot of times people will get in and ask me what car this is, as they are really impressed.

On multiple occasions, I have been told the wait time for my vehicle will be one hour or two hours, etc. I have been lied to by the service team. My vehicle usually takes twice as long as they tell me if not more. It is a great inconvenience for me waiting four hours for my car when I was told it would take one hour. This is not an exaggeration. I have been late for work and appointments because of the errors in judgement of this particular dealership.

My engine light came on (cylinder 3 misfire). Took it to the dealer and I was told I needed new spark plugs and coils (4 of each). Price for parts approximately $70.00. Total bill $900.00 (freakin robbery - but I am a female so you know how it goes). I just wanted my car fixed. Drove not even two days the engine light came on again. This time it was a misfire from cylinder 2. Took it back and they looked at it. Who knows what they did. Drove it and the next more again misfire from cylinder 2. This happened two times as it relates to this cylinder. I was told by the service agent that my valve probably needs cleaning. Not sure but that would cost a lot ($1700+). I asked the guy could it be my fuel injector? I was told I can put some fuel clean in my tank and this might fix it (brother & ex-husband advised me). The service agent told me naw I dont think so. Well I told them I will get another opinion.Took it to the Mazda Dealership in Gaithersburg, MD. Ive had this car since 2008 and theyve always fixed my car and never once did I have to take it back because something failed again. I was told by Mazda in Gaithersburg, MD that one of my fuel injectors is bad. That whoever looked at my car previously should have been able to figure this out since the cylinder that kept misfiring is connected to this particular fuel injector. I had the fuel injector replaced. So far the car runs like new. So far its been a few weeks. Engine light has not come back on. Frederick Mazda... Did I really need 4 spark plugs and 4 coils. Probably not!

Owner of 2 Mazda 3 2016 & 2015. Great vehicles. My wife and I love them. Great gas mileage. No problems at all after 66,000 miles. Mazda come a long way after split from Ford. Waiting on the cx5 Diesel. We are going to trade the oldest one. Great job Mazda!

The Mazda CX 5 is a great looking SUV. The after sales service sucks. I have determined that the Electronic Park Brake is a design flaw. This must be the only front wheel drive vehicle that wears out its rear brake pads and tyres before the front. Mazda with TSB 004-05/15 replaces the brake calipers when the actual problem is the sensor which controls the EPB. Like a person who hates constructive critique. I am not surprised that they are suffering in the market.

I was cheated by Mazda Marshals Milton Keynes. I took my Mazda RX8 to the dealership for a check just to sort out my issues with my CD player which wasnt working properly. Along with that, I told them that the car seems to consume a lot of fuel. They later called me back and to my surprise no value was added to my car, nothing was done to my CD and all previous faults still existed. I was charged $57 which they claim is for the inspection of the car. I then called Mazda customer service along with checking their website only to find out that Mazda does a free comprehensive car health check, the same check which I was charged for. To further worsen the matter, a week after the inspection I discovered my RX8 had issues with starting again whenever it is turned off. I usually have to wait five minutes before starting the car again. I have written to them repeatedly but no reply. Im currently getting legal advice concerning this.

Recently, I had an issue with my vehicle when it wouldnt start. I had my car towed to my mechanic in Indialantic. He ran the diagnostic test on my car and found out that the ECM computer system had failed, and also fried 6 of my coils. My mechanic had given me a quote of $1,400 for repairs. In the meantime, I was calling around to see if I could find an ECM for a cheaper price. I came across an EPA federal warranty that stated: Any vehicle with less than 80,000 miles and less than 8 yrs. old is entitled to this EPA warranty on any specified major emission control components. The warranty states that all components are covered and the manufacturer will have to repair the components free of charge. I brought the warranty over to my mechanic to look it over. He stated that he would call Mazda and find out if they will honor this federal warranty. My mechanic spoke with a gentleman named Robert **. He approved the use of the warranty and told the mechanic to have us bring the vehicle over to Mazda. The next day, I paid to have the car towed to Mazda. Robert ** stated that he would call me before he started to give me a price on the repairs. When he called later that afternoon, he gave me a quote of $1,700. This was $300 more than my mechanic. He then called back again and stated that he would drop the cost to $1,345. It is costing me the same price with the warranty as it would have at my mechanics garage, without the warranty. I also had to pay to have the car towed to Mazda. I only brought it over to Mazda because the gentlemen stated he would honor the warranty, and he is charging me more. I feel belittled and taken advantage of.

I took my 2006 Mazda Tribute into the dealership for an oil change, after three days, the car had broken down. I found out that there were no fluids in the car, so the engine was cracked. I left it at the dealership for resolution. After 8 weeks of no response, we had the car towed back to the house. We called the Mazda Corporate Office but to no avail. Im disgusted with it all. I also purchased a Mazda 2005 RX8 the same day as this one, spent over $30,000 for that car, had to have 3 new engines within a year (what a joke).

I own a Mazda CX7. I received the Mazda notice concerning the timing chain quite a few months back. I actually went to have the car checked due to the notice, and I found that there was a problem with mine. This is no lie, what I am about to tell you. On the way back from the shop, my timing chain broke! This caused an enormous amount of damage, and thereby I have incurred a huge bill to have this fixed. I contacted Mazda Corp and explained that I had no way to indicate that I have had all the oil changes done due to the fact that my husband changes our oil on all our cars. They said to me that I have no recourse and there are no loopholes for my situation. They will not honor the situation.I am extremely disappointed in the service and the behavior of Mazda Corp. I have recently learned that others have experienced this same problem. Even though Mazda knew that there was a problem and thereby sent the notice in the first place, they are still unwilling to fix the problem or take care of the monetary damages. I am asking everyone who reads this and has had a problem with Mazda concerning this situation to contact me because I am going to file a Civil Suit against Mazda, but we must join forces in order to do this. Thank you.

At around 4:30 PM just last October 2, while traveling south at 30-35mph on Hunziker St. near Wall St. Tigard, OR. I had to center a piece of debris in the road and it struck and punctured the engine oil pan. This minor contact deployed both airbags which busted the windshield and knocked out my radio, vent louvers and rearview mirror.My research via the internet found this to be an issue with 95 Miatas. Please look into this issue to confirm if Mazda is responsible for the bags/glass/control module, sensors and switches. Understandably, the oil pan is my problem, and thank goodness I was not injured by the bags or fling glass and was able to maintain control of the vehicle.

My 2008 Mazda Cx9 went into flames while parked in front of the house. Horrible times. Had to get the kids out right next to the burning car. I had a transmission problem before, which took a lot of money and effort to repair. I was ok with it, but a car that burns while parked is something I will never accept.

They did eventually cover the turbo under warranty, I had to pay $300 for an oxygen sensor and I still wont do the wheel bearing, but at least they covered the expensive part. I called head office, they called the dealer, back and forth and it was eventually covered.The main root cause is that when I purchased the vehicle and asked to extend the warranty, I thought I was extending the original warranty which is covered under Mazdas Added Protection plan for new vehicles. What the salesman actually gave me is a two year powertrain warranty. Im not sure if this was miscommunication or an error on their part, difficult to prove at this point.

2014 Mazda CX-5 Grand Touring - Parts in the transmission failed after only 9 months and 16,000 miles. The car is at a Mazda Dealer for the third week. Mazda USA trying to get the parts to the dealer but way too much time has been taken.

My 2008 Mazda CX-7 starts leaking oil. I am told that it needs a new Engine Oil Cooler and it is not covered under power train warranty. However, this model has had problems so the new one has been improved to prevent this. You would think if they had to improve it because of this problem it would be a recall item. I went through every Mazda dealer in Arizona and they all told me the same thing. Yep, its a problem but not a recall.

My daughters RX-8 has been giving her a lot of trouble, completely dying at times while shes driving. Shes had it to a Mazda garage that told her that she needed new sparks plugs and wires, etc. She herself paid $1,400 to get this fixed (at this time, it was under warranty). The day after she got it home, it did the same exact thing. She took it back to the Mazda garage and then they told her that she needs a new engine, but her warranty had expired a couple days prior to her taking it back in. Now she is due to start her freshman year at college, with an unreliable car unless shed rather use her tuition money for a new engine (I dont think so). Mazda should be embarrassed to allow a young lady to feel unsafe, when she is trying to get an education and better herself. I dont know if there is any other avenue that I can take on this matter and suggestions would be greatly appreciated. Thanks.

I have problems with my Mazda 2 Zoom-2012. The battery had to be changed by the Distributor in Costa Rica as it died after 2 years. Now, after two months with the new battery, the car does not function.

We just discovered a leak on the passenger side floor area when the AC is on. Removed the mat and the carpet was soaked. Musty smell followed. The dealer said that he had never heard this complaint for this model but did list a number of other models where the AC drain was clogged and required unclogging. Fine. This should not be happening. It will cost their hourly rate to diagnose the problem. Sounds like a design issue. On the drivers side there has also been a leak that occurs after a big rain. The water is puddled on the mat. The passenger side trickles down and under the mat. Any feedback would be helpful.

Public Service Announcement: Dont buy a Mazda AND do not use Passport Mazda in Suitland, MD. My daughters Mazda 6 had a sunroof that literally exploded on Jan 11, 2017 while she was driving. She said it sounded like a gunshot and she almost wrecked. It exploded upward and out of the vehicle although she had A LOT of glass that rained back in on her and the inside of her car. The vehicle was only 8 months old. Mazda replaced the sunroof out of goodwill (as they put it) and informed us that it was probably due to a shard of metal in the track left over from manufacturing... pressure built up on the glass and it exploded. Her vehicle is not the first vehicle to do this - Google it! They are refusing to repair the leather seats that the glass got embedded in and ripped and are refusing to fix the paint where the glass flew out and took a chunk of paint off the roof and the trunk of the vehicle. We have been trying to work through this with them since January. I have been on the phone with Corporate Mazda who in turn have been trying to get Passport Mazda on the phone for 2 weeks to get their side of the story. They have not made a connection with Corporate in over two weeks. Isnt that like ignoring your boss? Besides the fact that Mazda will not stand behind their product and quality. One of my daughters first adult purchases has not turned out to be a disheartening experience. They have not heard the last from us as we stand up for what is right! Do not purchase a Mazda as their customer service is LESS THAN SATISFACTORY and we purchased not ONE but TWO MAZDAS ON THE SAME DAY! Its all about how you respond to what goes wrong, Mazda!

At 54,000 miles, our Mazda 08 CX turbo went out. We had it towed to the dealer where we bought it and they said the turbo had sludge in it. Every time we had our oil changed, they would say our oil is dirty and low. How is this possible when we did regular oil changes? Now, doing a little research on our model year, it turns out that many people have had this very same issue, with the same results. Mazda will not warranty the part without service records. Well, I dont have all my oil change receipts for the last 5 years, so now what? Mazda even extended the warranty for the turbo because they know its bad. Has anyone been able to get this part fixed under warranty? If so, tell me how you did it so I can get this done. Thanks.

I recently bought a Mazda CX-5 (2 months ago). At the time of purchase I had only a couple of criteria but they were very important to me since I put A LOT of mileage on my cars. (My last car was a 2007 and it had 380,000 km on it when I finally decided to buy a new car.) My criteria: The car needed to have XM/Sirius availability, a bluetooth that enabled true hands free use of my cell phone calls and an easy to use, straightforward navigation system. I was told the CX 5 I was purchasing had all three… WHAT A LIE!!!I paid an extra $1300 for the tech package to be installed into the car that would supposedly allow all three of above criteria. Immediately it was evident that something was wrong with the navigation (or so I thought). It took no less than 7 step to input any address into it. It was impossible to use on the fly and required not only pulling over to input info BUT it demanded 6 more levels of information before it would give me directions! Im serious. After returning to Budds dealership to attempt to gain further insight on how to correct this issue it became evident that NONE of the salespeople knew how to operate it! NONE! Not even the sales manager. We had to contact the Navigation system manufacturers in the state to find out what the problem was. Turns out, there was no problem. That was the crappy-ass cheap nav system that Mazda had ordered for their 2016 CX line of cars!!! Oh - by the way, the voice recognition is non-existent. Now I am back to driving around having to rely on my iPhone Google Maps to direct me on my travels. Nice to know Mazda has our backs (tongue firmly planted in check) helping its customers abide by the hands free driving rules now strictly in place in Canada and the US. There is no excuse for this type of 20th century technology in todays 21st century, seriously?? The XM was a joke, it does not actually show up on the in-dash display. It is provided exclusively by a tiny little remote that has push buttons. No scrolling capability, no visual feedback about what station you are on or listening to, unbelievable. By the way, I had the tech package removed and requested my $1300 back. My Bluetooth is another matter, cuts in and out on a regular basis. I have to reconnect my phone and the cars bluetooth at least 4 times a month. Again, as with the nav system, the voice recognition is non-existent.I HATE THIS CAR. $40,000 and 7 yrs of car payments for the privilege of driving a car with no nav system, XM/Sirius or bluetooth capability. So basically I am back driving around having to use my iPhone for cell calls and google maps. One more thing, the gas mileage sucks, the tank is the size of a football. I am filling up every second or third day AND it sounds like a diesel engine when you first start it up. I thought something was wrong with the muffler when I first started driving it. Turns out the loud engine and exhaust noise is the result of the skyactiv technology they use, another huge marketing BS story they try to sell you about why Mazda is so advanced. Did I mention HOW MUCH I HATE THIS CAR??

2007 Mazda Miata MX-5 manual transmission - I am in the market for a more practical car so I have been reading reviews of the brands I am considering. Every brand seems to have issues and I just wanted to share my experiences with the Miata. I bought the car new in December 2006 and have been the sole driver since. It now has 110,000 miles and still going strong. The only mechanical repair I have had was needing to replace the thermostat around 80,000 miles. I just now had to get new brakes for the first time. The paint still looks brand new and I am constantly being asked if it is a new car. The only thing that has not held up well is the cloth upholstery on the drivers front seat but the aftermarket leather seat covers look fabulous. I LOVE THIS CAR! I have loved it since I drove off the dealership lot. I lament having to part with it for a larger car that is better in the snow and after reading the reviews, I am even more hesitant to replace it. If you are considering a Miata from the 2006-2015 generation, I can highly recommend one.

After 17.000 miles on my 2016 Mazda CX3 the driver’s side headlight housing failed and was filling up with moisture. MAZDA replaced it free of charge. The dealer tells me that Mazda is having trouble with these housings and that they have not put out a recall, Ok? At 40.000 miles it failed on the other side. MAZDA will not replace it. They say because I am 4.000 miles over the warranty. A 2 year old car and both headlights have failed. They want over $400+ labor. My first Mazda and my last if they can’t stand behind a 2 year old car and replace it. I would be willing to even pay for the labor at the dealer. Maybe someone here can get them to step up to the plate. Thank you.

2010 Mazda 3 - Another one bites the dust. I work from the house, do mainly highway driving and put about 100 miles a week if that on the car right now. I was driving on the highway and RPM started to rev up; I couldnt switch gears and clutch gave out from underneath me. Luckily, I was able to roll off the highway when I noticed the problem. Of course, one problem leads to another. The battery then died at the shop. I had to replace it as well. This comes not even a month after the rotors for brakes hit the fan. This has got to be one of the most problematic cars I have seen. A clutch dying in less than 3 years and the worst part is my car was due off its lease next month. I assume this to be a manufacturer defect, and maybe one day they will admit to a faulty clutch. As for customer service, its some of the worst I have ever seen. They review your concerns with an eraser or write with one. Horrible company and car!

We bought a fully loaded CX5 in 8/14. It was the best decision weve made. Because of my back problems, I need to have a seat thats adjustable as well as an upright position. The CX5 provides that for me. Last summer we drove across the country and depending on my back, I was able to make adjustments to make it very comfortable for when I drove as well as being a passenger. The safety features such as the blind spot monitoring, the rear camera, and the automatic lights and windshield wipers were so helpful when driving. I felt so safe in this car. Mileage was good too, the car still has under 12K and were doing 26.7 mpg total.My only negative is that the rear hatch/door is not power controlled. In a fully loaded car I wouldve expected that, but it was not an option. I do want to note about some of the other reviews here - people need to explain their problems better. Owners also have to be realistic. How one drives a car does affect brakes. Front end Collisions only trigger front air bags (not side ones). Injuries can be caused by not wearing seat belts. And yes, sometimes cars have defects, but tens of thousands of cars are made of a particular model each year. A few will have problems from the get go. This is why many states have lemon laws. But if 5 people report the same problem, this is not a defect. Most likely your car got that 1 in 25,000 bad part. In that situation, if you can definitely prove it was Not your fault, you may get the maker to pay for the repair. But usually you cant, so hope the bill is low - that’s all.

2005 Mazda 6 - Worst car ever! Inferior materials used for components, heater hose tee actually crumbled! ALL engine mounts broke! Various other items always breaking or falling off this crappy car.

In a previous post of about one month ago, I stated that the compressor had gone out on my new 2016 Mazda 6 GT. Can you imagine this, the dealer repaired it 4 weeks ago. Now its in the shop again for the same thing. Compressor/air conditioning system went out. This car has about 3000 miles on it. I contacted Mazda on all levels because I want a new car. I am still waiting to hear from the dealership. I currently have their loaner. Trust me. This is so very frustrating!

The car itself is a cheaper version of a Toyota. Spend the few extra dollars for the Toyota and get a manufacture that stands by their cars. Mazda is having a big issue with the CMU chips failing for the entertainment screen. My car was 3 months past the warranty coverage and even knowing that they are having problems with these they refused to do anything. Even the replacement motherboards are failing. Without the CMU chip you can’t play the radio. This is not something that should fail after 3 1/2 years. I had to spend $1500 so I could listen to the radio. You get what you pay for. Beware of Mazda.

Ive have my Mazda 2 for 9 months and Ive this problem every now and then but its been happening more lately. I start my car, put it in drive or reverse and I go to use my brakes and they lock up. I cant press down, so I have to pull my E-brake, turn my car off, take my key out then I put my key back in and start my car and its all fine. Luckily its only ever happened to me when there are no cars around but its getting more consistent 2 times in 1 week.

Their company does not take responsibility for their own defects. They manufacturer things incorrectly then expect you to pay for it. The dashboard on my Mazda 3 was separated from the digital screen. According to their customer service my 2010 vehicle was only covered for 7 years for this and a recall was sent out for this but if you did not have the issue at the time they wouldnt fix it for you. Now 9 years later, my dashboard has disconnected due to their ERROR but they refuse to cover it. I will never buy another Mazda again.

Today is Feb. 8, 2013 and I bought this car (Mazda 6i Touring 2010) in Oct. 2010. When I purchased this car, Mazda sent me an email with a survey as to how my experience was with the service at the dealership and with the salesman. In the survey, they asked a very clear question if they filled up the tank with fuel. However, after I answered the question as honest as I knew of the thing they were supposed to do which was some negative and some positive, I got Schaumburg Mazda dealer doing things to the car every time I took the car for oil change. The first time, they lost the the bottom bolts of the front suspension lower control arm; then they made the tire lose air so the light for the tires in the cluster will light and the next time they had it for three days. Now, the car does not have traction and every time it spins the wheel because of slippery road. The engine lost power. The suspension does not have a grip to the floor so maybe they even took some suspension parts out. They did more to the car. I had just been honest to their survey and I believed the survey is a snare to the customers so they know who they will target to damage their car. Now, how can I prove the dealer has done things to the car with the performance of the car being diminished? I know if I take the car back to the dealer, they will finally make the car to break down beyond repair and, after the warranty is going to expire, where I can go to have them repair the car and have the absolute confidence the car will last with the care I give the years that it should. Never again will I buy a Mazda car not because they are not good but because the dealer is not honest to their customers. After they get their money, they do not care one bit about you, your car or their business.As a side note, I did talk to Mazda headquarters but it was worse than just to let it alone. Apparently, they are just so arrogant that they have the control of the dealer and they allow those things to happen.

Mazda 2011 CX 7 - radio replacement - The Bose Radio which functioned perfectly well along with the bluetooth system suddenly died in March 2015. While the bluetooth for mobile calls continued to function, the radio was dead. After a diagnostic service call, I was informed radio is dead and cannot communicate with module or amplifier and needs a replacement. I have never heard of a radio simply dying after 4 years. I asked whether this was a common problem and service manager indicated he had never come across this before. Ive spoken to colleagues, family and even other Mazda owners who were equally surprised. The Mazda service solution was to offer a replacement radio for $950.00.

Our daughter was in an accident with extensive front end damage. The airbags never deployed even though the radiator was pushed into the engine. The hood looks like an upside down V. The front bumper was removed and the side front wheel panels were also damaged. This was a 1999 Protege LX. Is this a defect that the bags did not deploy?

My 2007 Mazda 6 4 cylinder engine failed with only 107,000 KM. This was 7000 KM after my warranty expired. The whole engine needs to be replaced as it was a catastrophic failure. I had fully maintained my car at the Mazda dealer, changed the oil on schedule every time and had only Mazda technicians working on my car. Mazda Canada would only cover 33% of the replacement engine. This will be the last Mazda I ever buy, very displeased with Mazda Canadas lack of concern for their own reputation and customers.

Had many problems from the start, dealer service was no help. Things kept getting worse. When I got it tire psi was at 49 psi, should be at 29. Adjustment cams on control arms off zero so toe in front back out of alignment, wears out tires fast. When I locked car the gas door pops open. Tables constantly reboots when it’s driven in the rain or when it’s washed, there’s a terrible film on the windshield and it’s pitted. One mechanic says it looks like a new muffler was put on, the body sags about an inch left rear wheel and clanked until a friend fixed, still sags a little at 22,000 miles. Lose inside panel. Overheats when idling. Dealer service is horrible, been to 5. Refused to refund extended maintenance. Dealer cashed my refund from Warrantech, kept money. Warrantech sent me a second check and then the dealer wants me to give them that money so they can take their cut and send back to me. Mazda North America is no help. There are other problems. This is my third new Mazda lemon.

The Mazda CX 5 handles really well, especially in the winter. It is really comfortable to drive and has good fuel economy, and enough room for other people and all of their stuff. It is not too large and easy for me to handle. It was a really good deal compared to what you would pay for other cars in this price and category. However, the center console and screen is a little too small, and it is difficult to use while I am driving. You cant just glance at it and flip the channel. And I would make the seats move a little more, for someone with shorter legs it is hard to reach the pedals.

I purchased my 2008 Mazda Tribute brand new. The first year (8 months after purchase), I noticed a sound in my car. I quickly took it to the dealer I purchased my car from. As soon as I pulled up to the dealership, the mechanic told me that it was a belt and was easy to fix at $150. He informed me that a lot of Tributes had been coming in with this issue, but not a big deal. I had it fixed. There were a few minor issues afterwards. Fast forward 2 years later, my car mysteriously would not start. I would have to catch a cab to work. When I called a mechanic to come out to take a look at my Mazda, it started (what!). This went on for about 6 months. I went on a trip to NY and once again it would not start. The dashboard cluster defaulted; cost to fix was $1000. I took it to a certified dealer and while fixing it, they informed me that I also had a transmission leak which would cost me $1500 to fix. At this time, a recall notice had been mailed and I was unaware of this issue. I needed my car being a single mother of 3; I had no choice. Fast forward to present day, 2013, about a week ago, my car started making loud noises. I took it back to the dealer I purchased my car from. Guess what! My transmission has to be replaced cost $3600 (really!) and I had to pay $100 for them to tell me that. Unfortunately, I was one of the millions hit with layoffs; no income. I called Mazda corporate and informed them that I was not aware of the recall notice sent out in 2011. The customer service rep informed me that there wasnt a recall and that I was misinformed. I informed her that I got the information off their website and from the dealership. She was not empathetic to my situation. I understand that my warranty expired. However, I feel that a recall should never expire. If you are aware that a defected part has been placed in your product, you have a responsibility to replace. I paid $17,000 for my car. With all the service issues, Im close to $7000 in repairs and towing fees - almost half the cost of the car. This is not fair to me and others, who work hard all our lives, especially when my car only has 75,000 miles and Im the only owner and now when money is nonexistent to me. Please do not purchase a Mazda. It’s a money pit.

We leased a 2009 Mazda CX-7 (garaged and highway driven only). There was never a problem. The battery died. We changed the battery. Car started and then died. After one month, it again had been flat bedded by Mazda. They did a check and told me they could not find anything wrong with the electrical system, but they found sludge in the engine compartment. They had a recall on a valve which I never received in the mail. The car only had 17,000 miles on it. After 3 years, Mazda came back and said they would cover under lease or extended warranty, which I had. They said it would cost $9,500 to replace an engine with a 17,000-mile leased car and they would not stand by their product. I want to start a lawsuit on the car as I have had many leases without these problems ever and leased over 10 cars in the last couple of years with no problem.

I bought a 2015 Mazda CX9 last year which is still under factory warranty. Recently the headlight went off and when approached the dealer they said the headlight was already replaced once by the previous owner but outside Mazda, which might have caused the assembly to go down, contacted Mazda customer service for assistance but it was the worst experience, even after multiple emails and escalations they denied to repair it under warranty. How can they justify the headlight replaced by the previous owner damaged the assembly, even if it is the car is still under warranty, they have no courtesy to customer, please stay away from Mazda.

I have a 2008 CX7 with 28,647 miles. On 7/7/13 the air conditioning began blowing hot air. I contacted the dealership on 7/8 and was informed my warranty expired on 6/14 and I should contact the Mazda Customer Satisfaction number for filing a complaint to see if they would replace my compressor. I contacted 1-800-222-5500 and spoke with Stephanie ** who provided me a file number and informed I needed to have the dealership confirm the issue was the compressor. The dealership confirmed the compressor and belt need replaced. I contacted the Customer Satisfaction number back and the complaint process began. I was notified on 7/15 that Mazda will not provide any financial assistance as it is outside of my warranty period. Considering the low miles on my vehicle, the warranty JUST ran out and there are apparently issues with the air conditioning on my vehicle as there are SEVERAL complaints online, I was very disturbed that a corporation who is supposed to be reputable will not stand behind their vehicle.

Windshield has chipped and cracked so that it had to be replaced and could not be repaired - 4 times in 2 years. Is Mazda addressing this issue? I am not paying for another windshield. There is clearly a design flaw - is this how they accomplished good gas mileage for this SUV?? Id rather pay the extra fuel costs.

When we were shopping for a new vehicle we wanted something that could carry six or more passengers. We had purchased a used car for our daughter from a local dealer. It was a good car that we were all happy with. We went in in August and the salesman just got in the new CX9 signature edition (2016). It was a great looking SUV with great technology and a fine trim level that included leather and wood trim. Complete the deal was 45,800 out the door. Considering the trim level and options that was a fair price. After one year we made the choice to lower our payments and down size to a less expensive car. The CX9 with 10,500 miles. The Trade in value of 31000 dollars. A loss of 33% of the value in one year. Stay away from any Mazda. Any car that loses that much value in one year should be taken off the market. I will never buy another Mazda in my lifetime.

This Mazda CX-5 had replaced one that I really enjoyed. But it does fulfill my needs but its not the type of car I would normally pick out. I like the fact that is all wheel drive. I like the pep in the engine and the gas mileage. I do like the fact that every Mazda has a GPS in it and I like the heated seats. However, the CX-5 is just a lower class model than I was used to previously. The CX-5 is a fine car but I wish that the radio system had XM or Sirius radio.

This is a fun car and great to drive. Not for everybody, as it requires some extra care. Mine still like new. No more is being made due to the fuel consumption regulations. As a sports car, I enjoy the extra space in the rear seats. The body style is just super.

Had Mazda CX 5 for two years. First two years the car worked fine. Third year had to be towed twice. Ended up replacing the battery & service cost me over $300. Now today again it did not start and it is ticking like a bomb even when I disconnected the battery. What a disappointment. Not to speak of missing my several work days including today.

I have owned a Mazda since 1983. With different models, I call their products “chick vehicles”. All you ever had to do was change the oil. I own a 2007 Mazda Tribute. The driver door wasnt put on correctly. The headlight seals have all leaked. One was replaced under warranty and one not. After the warranty was up, I was told I have an oil leak. Its the major seal and will be about $1200.00 to pull the engine and transmission to replace it. When I made a comment at Lee Johnson Kirkland dealership where I bought the car, I was told all new cars are made cheap. The best is yet to come. I almost lost my hand. The hood came down on it and actually latched. I was trapped for about an hour until I finally broke off the wiper arm and pried my hand out. Its badly smashed and I have numbness in my hand but Im thankful to have my fingers. My car also has the recall for the sticking throttle. I got the recall letter in August. Its now the middle of November and Im told theres only parts for 04 models and older. They have made modifications to unlatch and open a trunk from the inside and outside but beware, if that hood latches close, there’s no way out except the release located in the driver’s side. Seriously, 26,000. I don’t think I will purchase another product from them ever again.

Mazda paint is really soft. My 2011 Mazda cx7 paint is totaled: noise clip, hood, doors, even starting on the roof. This all started at less than 16,000 km. Now, with 30,000 km., the car looks like its 10 years old. I have fought with the dealer but they dont care (Northside Mazda Sault Ste. Marie, ON Canada, owned by the Palumbos). I have spoken to Mazda Canada customer relations and set up an appointment (which took three months) with the district manager. He pretty much said it was normal and couldnt see Mazda covering the damage. What a crock of **. If they were to cover it, it wouldnt be warranty but a goodwill gesture. But I would have to talk to Japan. Im not holding my hopes up. But if I could get just one person to not buy a Mazda from this, it would make my day. Dont buy Mazda. They dont take care of their customers. I will never buy Mazda again.

I have a 5 day old 2018 Mazda CX-9 GT. It is a very good and fun-to-drive SUV. I recently have some issues playing my iPod iTunes playlists from connections to the USB1 and USB2 ports. It is an intermittent problem not recognizing and not able to play the songs from the playlist. It is very frustrating and disappointing considering that I paid top $ for this SUV and I am now faced with this media problem. I will report this to the Mazda dealership first thing in the morning tomorrow since it is barely a week old.

Mazda CX-7 2011: In June of 2014 I lost my first turbo, at 54,000 miles. After having the turbo replace it turned out that my fuel pump was also bad, had that replaced. In July of 2015 a weird noise began coming from the area of my turbo. Brought it to the Mazda dealership and was told it was probably a wrist pin. Brought my car to another dealership and it turned out a few bolts between the turbo and manifold had broke and the gap was causing the whistling noise. Had to pay for bolt replacement out of pocket (over $1000 because they also insisted on replacing the seals on the turbo). November of 2015 my second Turbo went. I was over the Warrantied mileage and warranty was denied. The turbo warranty from previous installation had also expired after 12 months. Replaced turbo at my own expense. January of 2016 the car flashed a check engine and oil light. Pulled over and immediately shut the car down. After having the car towed to a repair place it was discovered that the crankshaft bearing had gone bad and destroyed the motor. I basically have a worthless car with only 67 thousand miles on it.

I bought a 2007 Mazda CX7 with 28k miles on it. I love my car, except now we have issues. At 30k miles, the timing chain was replaced under warranty. The weekend before Christmas, the turbo went out. We had the car towed back to our Mazda dealership where they filed a claim with Mazda and it was denied due to sludge. We have always had our oil changed and even provided our service records. They still denied the claim. As having all this done, we did learn that this is not the first turbo for our car! One was replaced at 12k miles! Now I am trying to deal with getting it fixed and from what I am seeing, many people have the same problem! Please email me if this has happened to you! Thank you!

In 2005 I purchased new Mazda 3, it never gave me any problems. I traded it in for a 2016 Mazda 6. After app. 6 months the vehicle started jerking forward when I moved the car from Park to Drive. I took the car in to be checked and they advised me the transmission had to be replaced. I am somewhat disappointed; however, Im glad it went out prior to the warranty expired.

My 1992 CD4E Transmission is in the shop, yet again. 87 thousand miles and my transmission went out again. I never knew about how poor the transmission design was until I took it to the shop. If I would have known, I would have never bought my 626. My wife has a 2004 Mazda MPV van with 171,000 miles. I thought the 626 would have lasted at least half as good.

I bought Mazda 6 at GRIECO MAZDA OF NORTH PALM BEACH. The car was equipped with all the features which I liked. But the staff were very bad and doing all dirty tricks to misguide me. At the time of purchase they said the service would be free for the first year and also said they would add the tint on the vehicle. But when I went there for first service, they asked to pay for service and tint. Staff there are very ridiculous... were not even responding properly when I went there to ask!!