I had purchased a 2000 Mazda V6 from an independent dealer. He sold the car with no warranties. I purchased my car on 3/5/12 and less than five hours after I had the car, my engine blew. The owner does not want to fix my engine nor refund me the amount that it will cost for me to put another one in the vehicle. The car was $2,700 total. After weeks of trying to get the situation fixed, he said that he will put $350 towards another engine and I have to pay the rest. That is not fair to me as a consumer because I didnt have the car long enough to blow the engine and I feel like I should not have to pay out of my pocket to replace it.

I have been a Mazda customer since 1998. Never had a problem. I got this 2014 Mazda6 and noticed the tongue in front of the car, knew it wouldnt make the winter. It didnt so now I have to pay $1000.00 every spring for this car. Re-engineer.

I purchased a previously owned 2008 Mazda6 in October 2009. My transmission is failing; diagnosed with severe corrosion, and clutches are slipping. We have a total 86,000 miles on this car. The car was driven by two mature people. Kindly explain the failure of the transmission. If, this is typical for this car at this day and age, we need to let the public know.

I bought a 2008 Mazda Cx9 two weeks ago. The blower motor went out and I saw several complaint on that because of leaking water from the driver side. Secondly, when I release the break, it makes this hard click and when you change to drive or reverse. The car has 57k miles on it and for the year, that is too many problems. They should make a recall on that blower motor and the water leaking from the a/c. I had a 2000 Tahoe with 172 miles and never had to replace any big things. This would be the last purchase for Mazda and I dont recommend it to anyone. I should have stayed with American made. Spending $20k for an auto that I have to fix two weeks later. What a piece of junk. I would like to let the owner of the Mazda to look at this two complaints. The car had only one owner and I just realized why he returned his car. Also, the motor moves when you press the gas. I dont know if that is normal, but I hope the motor doesnt drop while I am driving. Thank you, I will be waiting for a response.

I have a 2008 CX7 with 28,647 miles. On 7/7/13 the air conditioning began blowing hot air. I contacted the dealership on 7/8 and was informed my warranty expired on 6/14 and I should contact the Mazda Customer Satisfaction number for filing a complaint to see if they would replace my compressor. I contacted 1-800-222-5500 and spoke with Stephanie ** who provided me a file number and informed I needed to have the dealership confirm the issue was the compressor. The dealership confirmed the compressor and belt need replaced. I contacted the Customer Satisfaction number back and the complaint process began. I was notified on 7/15 that Mazda will not provide any financial assistance as it is outside of my warranty period. Considering the low miles on my vehicle, the warranty JUST ran out and there are apparently issues with the air conditioning on my vehicle as there are SEVERAL complaints online, I was very disturbed that a corporation who is supposed to be reputable will not stand behind their vehicle.

I have trouble with my heater when it is minus 12 or more. It may take 10 miles for the blue (cold) light to go off and may come back on again. If colder may not heat at all.

This car (Mazda 2010 CX-9) has had 3 unexpected accelerations since last November 2012. These incidents are terrifying. Mazda is aware of the problem. Do not buy this car. It is dangerous. I had my car for 9 months before the first incident. The brakes do not bring the car to a stop. I have to pump them and it feels like air. All 3 incidents have been on the highway. I was fortunate enough to get off on the median without killing myself, my passenger or other people on the road. This car is dangerous and a lemon. My car is at the Mazda dealer now. The dealer is helpless to help me because Mazda Corp has tied their hands and do not want to have millions of dollars spent on recalls.

I own a 2005 RX 8. Kept up with the oil change and maintenance of the car, I seen that Mazda was doing a recall on the motor and wanted to know how could I get my car into the program to get a new engine. I love my car and will never part from it. Ive found water in oil stick and even though it hasnt ran hot would it be a problem to have a new engine in my car? Please email me at ** for more info on this issue. Thank you.

I bought two CX-5s within a month of each other. One Certified and one was not. Both cars had the same problem the first month of ownership. Totally worn out brakes on both rotors on both cars were extremely rusted. Neither was covered by Integrity Mazda in Chattanooga, TN. I contacted all kind of people. Finally ended up with Mazda Corporation. They were as worthless as the dealership. I am now working on a commercial with Honda to tell people that changing to another car is a huge mistake. Never had these issues with Honda.

A few days ago I jumped in the Mazda 2016 CX-5 and the console keep rebooting. The Mazda logo came up but then I never went to the home screen. Have no navigation, no hands free phone and the radio is stuck on just one station, the last station I had on before the system went down. Called Mazda and they told me they dont know whats causing the problem so I shouldnt bother bringing it down for service. I have about 47K miles on it. I did purchase an extended warranty. So now what? Wait for Mazda to contact me? They told me that they are receiving a lot of calls on this problem right now. But it looks like its been going on for a while now.

I take very good care of our CX-7 and with only 70,000 miles the turbo and catalytic converter went. We were driving and a loud siren sound came from the engine. We had to limp to a shop and were told the turbo and the catalytic converter were shot. This cost us $3,600. Before being fixed I contacted the local Mazda dealer who told me that these cars are notorious for failed turbos. In fact he said it was so bad that Mazda put out a special warranty to cover these turbos. They all fail around 60-70,000 miles. Turns out, my VIN number did not match the ones that were a part of this special warranty. I asked the service manager, Is there anything you can do for me? He replied, sarcastically, We can replace your turbo for you.I have owned three Mazdas. Every one had problems. The one thing I have found though that all Mazdas share are very bad brakes. They are always very weak. This CX-7 with 70,000 also has bad brakes. I am replacing the front rotors for the SECOND time, with only 70,000 miles. I have replaced the pads probably 5 times and I do not drive fast or slam them. My son and I are very meticulous about changing the oil and the brake pads. Maintenance like we do should help a car last. Unfortunately Mazdas are very cheap, low-end Japanese cars and I guess it doesnt matter what you do, they just fall apart.

Contacted dealership where car was bought. Spoke to so called manager and I told him I was very disappointed that we needed 4 new tires at 24,500 miles, seats are very uncomfortable you would slide off of them if you didnt have a seat belt on, and inside of doors get very dirty, dont understand this, and windshield breaks easily. I told him I would not buy another Mazda or recommend one to another. He said I HOPE YOU WILL BE HAPPY WITH YOUR NEXT CAR. ROTTEN ATTITUDE NOT VERY GOOD FOR BUSINESS.

Just out of warranty my passenger window motor broke. I had to buy a new motor off the internet because the dealership wanted six times the price for the part. Then a year later the driver outside door handle broke. Four months later the same handle broke again. I didnt realize but the other handles dont get as much use but theyre starting to show theyre starting to give. I will not be buying a Mazdas again and this car (Mazda cx7 2010)was not cheap.

Add me to the woes of Mazda owners (Mazda 2004 MPV) with coil packs and fans that wont shut off. Replaced the fan switch last month when it continued to run after shutting off the vehicle. Replacing the third coil pack at 93,000. Three down, three to go. Would also like to know why there is no class action lawsuit yet. No fan of super torts, but I am pretty angry. Theres no recall/fix from Mazda.

My mom gave her old mazda. We had no problems with it until we were stopped at a light and the oil light came on. 30 sec later the motor seized up due to a cracked housing for the oil filter. Out of the blue the housing cracked blue oil all over the bottom of the car and seized the motor. After talking to mechanics junk yards and other people on the Internet, we found that this was a very common situation. I put in a complaint with the NATSA the ph number is 888 327 4236. The more complaints the better the chances are of us getting our cars fixed to everybody that has had this problem.

Mazda CX-7 2011: In June of 2014 I lost my first turbo, at 54,000 miles. After having the turbo replace it turned out that my fuel pump was also bad, had that replaced. In July of 2015 a weird noise began coming from the area of my turbo. Brought it to the Mazda dealership and was told it was probably a wrist pin. Brought my car to another dealership and it turned out a few bolts between the turbo and manifold had broke and the gap was causing the whistling noise. Had to pay for bolt replacement out of pocket (over $1000 because they also insisted on replacing the seals on the turbo). November of 2015 my second Turbo went. I was over the Warrantied mileage and warranty was denied. The turbo warranty from previous installation had also expired after 12 months. Replaced turbo at my own expense. January of 2016 the car flashed a check engine and oil light. Pulled over and immediately shut the car down. After having the car towed to a repair place it was discovered that the crankshaft bearing had gone bad and destroyed the motor. I basically have a worthless car with only 67 thousand miles on it.

I had happily owned 2 Mazda 6 2006 sedan and wagon and was considering another when the diesel comes out. That was last week. This week, without warning, the clutch pedal went to the floor and made a loud bang grinding noise. The car has extended warranty from Mazda. We had told Mazda for over a year, it was hard to get into reverse and the 1-2 chatter noise but never got any resolution on this. I took the car in and the dealer said it would be a clutch, which was not covered. I was not happy but somewhat ok with that. It turned out that when the part failed (Throwout bearing), it destroyed the transmission and that is not covered (Mazda Customer service must know about the problem as they tell you it is not covered and basically hang up on you).Same with MEPP, which I paid a great deal of money for bumper to bumper extended total care, which is supposed to cover manual transmission but somehow does not. I’m getting rid of both cars and may have to junk my other car, which went from being worth 10k to 0 in an instant by a bearing which should be covered. Don’t buy Mazda. They dont stand behind their products. Always dealer serviced and just was serviced and passed MAZDA (Green light thing they give you every time its serviced making you feel like its all good, which is a lie). $3,000.00 to replace the clutch is insane. Its not a skyline GTR.

This car is beautiful, sleek, drives nice, very comfortable. Takes the curves really nicely, great trunk space, great speakers, very sporty. I love the interior. Love the front of the car, so long and sleek. I would recommend it to anyone whos interested in a cute, comfortable sports car.

Recently, I had an issue with my vehicle when it wouldnt start. I had my car towed to my mechanic in Indialantic. He ran the diagnostic test on my car and found out that the ECM computer system had failed, and also fried 6 of my coils. My mechanic had given me a quote of $1,400 for repairs. In the meantime, I was calling around to see if I could find an ECM for a cheaper price. I came across an EPA federal warranty that stated: Any vehicle with less than 80,000 miles and less than 8 yrs. old is entitled to this EPA warranty on any specified major emission control components. The warranty states that all components are covered and the manufacturer will have to repair the components free of charge. I brought the warranty over to my mechanic to look it over. He stated that he would call Mazda and find out if they will honor this federal warranty. My mechanic spoke with a gentleman named Robert **. He approved the use of the warranty and told the mechanic to have us bring the vehicle over to Mazda. The next day, I paid to have the car towed to Mazda. Robert ** stated that he would call me before he started to give me a price on the repairs. When he called later that afternoon, he gave me a quote of $1,700. This was $300 more than my mechanic. He then called back again and stated that he would drop the cost to $1,345. It is costing me the same price with the warranty as it would have at my mechanics garage, without the warranty. I also had to pay to have the car towed to Mazda. I only brought it over to Mazda because the gentlemen stated he would honor the warranty, and he is charging me more. I feel belittled and taken advantage of.

As indicated in the service record when I got my first oil change, I had 3,000 miles on my 2012 Mazda 5 when I first complained to a Mazda dealer that my car would wobble when going forward into a right turn and in reverse when making a left turn. The service people said they could not recreate the problem as stated on the work order, but it would mysteriously go away for a while when I complained during multiple oil changes. Recently, at 25,000 miles, the service manager at this dealership finally told me my rotors were out of round so they were going to ground them down to make them straight. I requested they be replaced with new rotors but they said no. The dealer who sold me the car with the defective rotors said no and Mazda Headquarters said see the dealer who sold me the car.The dealer I bought the car from said its an issue of wear and he doesnt do warranty work unless hes paid by Mazda. His service mgr. said he didnt feel or see a problem during a test drive after the rotors were filed down so they refused to replace them. If it was an issue of wear, the problem would not have been occurring since I bought the car. Filing down the rotors mostly eliminated the problem, thus indicating the rotors were bad from the start. To make sure the dealer saw information about the wheels wobbling in formal complaints on paperwork from the 3,000- and 25,000-mile oil changes, I filed a complaint with the state. They sent me a notice that the dealer said it was a wear problem and they would check with Mazda Headquarters!!Now Im wondering if the State of Michigan Attorney General has the will to tackle big business. I sent them every piece of information related to the problem and I would like my rotors replaced. Anybody out there have any ideas, similar problems?

Their company does not take responsibility for their own defects. They manufacturer things incorrectly then expect you to pay for it. The dashboard on my Mazda 3 was separated from the digital screen. According to their customer service my 2010 vehicle was only covered for 7 years for this and a recall was sent out for this but if you did not have the issue at the time they wouldnt fix it for you. Now 9 years later, my dashboard has disconnected due to their ERROR but they refuse to cover it. I will never buy another Mazda again.

I purchased a used 2008 Mazda CX-7 in 2010. The car was in mint condition. A few months later, I would occasionally hear a ticking in the engine but the car ran fine so I thought nothing of it. I kept up with my oil changes. Last Thursday, I started the car and heard a terrible noise in the engine and my check engine light came on. I went home and did some research and discovered that the timing chain on the VVT is a huge issue with this vehicle. Thousands of inquiries and complaints. I researched recalls and discovered that Mazda has extended the warranty to 70,000 miles. My car has 52,000 miles. I called the dealership and they confirmed the extended warranty and told me to bring my car in. He said nothing else except that it would be covered. When I got to the dealership, they inspected the vehicle to make sure it was the timing chain problem before I left it. The service manager came out to the waiting room and asked me to talk with him privately in an office. He showed me a paper towel with what looked like chunky oil. He told me he would not be able to cover my car under the extended warranty because I had sludge and did not maintain my vehicle properly. I took that as an insult and told him I did get my oil changed. He asked me to provide receipts which seems ridiculous to me. Unless someone goes to one oil change place religiously, how do you keep track of all of those receipts? In my case, I have a friend do most of my oil changes. No receipts. I called Mazda direct to complain. They told me that they would forgo the receipts if they had permission to remove the valve cover and check the condition. At my expense! I called about 6 independent mechanics around town and they all told me the CX-7 has a sludge issue. That no vehicle with 50,000 miles would have sludge that bad even if oil changes werent performed at regular intervals. That no vehicle should need a timing chain at 50,000 miles. It is an obvious defect in the design and Mazda doesnt want to pay out millions to correct their mistake. I cannot afford a $1200 repair and now after reading all of these complaints, Im afraid my engine is going to blow. Mazda needs to take care of their customers!

Mazda 5 - Good compromise between full-size minivan and SUV. Adequate and comfortable seating for four adults and two children. Small cargo area behind rear seats. 4 cylinder engine coupled to 5-speed automatic transmission gives good get up and go with up to 31 mpg highway mileage. But sport model lacks full Bose system features, such as WiFi and Bluetooth.

I have a 2010 Mazda CX9 with approximately 23,000 miles on it. Last week, it was parked at the airport parking garage, and the power lift gate could not be closed, neither with the automatic button, nor manually, so I called the Mazda roadside assistance for help. Since the car was inside the parking garage, it was not possible to tow it. So, they connected me to some local dealership for some possible remote assistance, but the service center of the dealership was already closed. The only option I was left with, was to drive the car back home with the lift gate open (For sure, I didnt want to keep my car in the garage overnight with the lift gate open). Since the lift gate could not be closed due to malfunctioning, while coming out of the parking garage, it hit the concrete roof beam, and had severe damage.Mazda dealership found that the liftgate could not be closed due to malfunctioning of the motor. Since the car is within the warranty period, this will be fixed by them. But they denied to take the responsibility of the body damage, that was caused by this. Initially, they questioned why the roadside assistance was not called. When we gave them the details of my call to the roadside assistance, then they changed the statement to body damage is not covered under warranty. I understand that the body damage is normally not covered in warranty, but in this case, the damage occured because of the malfunctioning of the motor, which was under warranty. If the motor worked fine, then the body damage would not have occurred. So Mazda should take the responsibility of the damage that was caused by them. When asked what is the Mazda-recommended way to handle this situation, the zonal manager of Mazda told you could have left the car in the parking garage (with the liftgate completely open) and taken a rental car back home.

Had vehicle towed in for noise in upper engine area (VVT). Towed in not to do any damage. They took off oil pan (was tapping not knocking) now this is a 2009 Mazdaspeed 3 with a k&n air filter and a street unit blow off valve no big changes and no issues at all besides the tapping. Well long story short, they took the bearing out (crank) and when i said put it back together i need a second opinion. Had it towed to another Mazda dealer who found out there was a problem with the covered VVT valve issues but did not cover the engine (34,600 miles) because of the air filter and BOV. I called BS but some stupid fool tech said my car was highly modified (what!!!) so they did not cover it and i paid out of pocket $6000 plus for a new engine. And yes i have video and written proof that they put the bearings back in backwards and ruined the engine for a simple fix. Since then, I do all my own service and have had 0 problems with 86,00 miles with the k&n filter and BOV. Should i be pissed? Yes! But I love my Mazda and I am sure they know they abused this customer with tech experience and knowledge of cars and trucks for 30 years plus and would think they all knew better when it is under warranty. This is where the term Stealership came from. Sad but true. Even worst I am not the type of person to hunt down these fools and drag them in court just to make a point and get my money back. I will (foolish me) hope they learn and turn.

I bought a new 2015 Mazda CX9 back in March 2015. Was a reliable vehicle up until about 3 weeks ago. After I dropped my kids off at school I heard my fan getting loud under the hood. I looked at my dashboard, no engine light, no coolant light, nothing. So I drive 1/4 mile further and see that my coolant gauge is starting to rise, I then pull over into the next neighborhood as it begins to steam from underneath my hood. I have it towed to the closest shop to where I stalled out at, and they tell me that at 77,000 miles I need a NEW ENGINE! I had 2 other opinions from different mechanics and they all stated the same. I towed it over to the Mazda dealer that I bought it from, and they have basically told me tough luck. I forwarded every service record that I had since I purchased the car. But I would have to fork out $6k for a brand new engine. I will never purchase another Mazda again, nor will I ever recommend my family and friends. In a automotive industry that is fighting to retain their customers, I wouldve thought this wouldve been a great way to earn a customer for life. If you own a Mazda beware. As I stated there was no warning, and I wasnt due for another service appt for another 2 months. Way to go Mazda!

I bought my 2004 RX-8 car and it has about 98,000 miles on it. I got it in October 2011. I took very good care of the car. I let it warm up, worked the engine properly - all youre supposed to do to this special engine. Now, here it is on June, I am driving down the road, and the car, without a warning, just dies. I have a blown engine just like that. I am furious. If Mazda has known that this issue randomly happens with its cars, why isnt every single one that suffers from this defect gets replaced? I am now deep in debt, 104,000 miles and 9 months in a 5-year loan on a car thats virtually garbage. Please help someone.

2009 Maxda 6S was designed with a security lockout module, but information regarding bypassing or disabling module, or repairing module is not made available to customers. The repair cost is estimated to be $1400.00 and only Mazda is authorized to perform the repair. Additionally, Ford & Mazda appears to control all flow of information regarding complex repairs. At one point there were several post on forums regarding this problem but now they have been removed. However, none of the post offered a viable solution which indicated to me that the manufacturer hires techs to post ridicules comments on the forum. Presently the car will not start ...

2013 M3 6-speed manual purchased at 27,500 miles in April 2015 with transmission problems since purchase. I only have to put gas in it twice a month, but the savings over the years will soon be eaten up by a necessary total transmission replacement including master and slave cylinders, entire clutch assembly, and probably the gearbox as well. Not surprisingly, after 2 years of complaints, Mazda techs were finally able to duplicate the shifting problem (stemming from a known issue and current class action suit) on a service visit just outside of warranty, and they blamed it on user error and normal wear and tear.All the reviews youre reading are true... Mazda does not stand behind their products after purchase. Skyactiv-Gs are ridiculously frugal on gas, though! 34+ mpg in mixed driving over 72,000 miles! My issue has been overall shifting crunchiness worst in temps below 50F and failure to shift into first gear multiple times per day since day 1 no matter the weather. Just buy a Honda or Toyota...the Mazda zoom-zoom feeling wears off the moment you drive away from the dealer and the depreciation is ridiculous, so youll be stuck with it until its paid off because no one wants to work on Skyactiv-Gs except Mazda despite being nearly a decade old technology.

2005 Mazda 6 GT head light bezel melted due to heat from fog lamps. After this occurrence, Mazda denied a third replacement. The newer model fog lights were moved to the bumpers; therefore, it was a known issue and Mazda chose to ignore this. 2010 Mazda CX7 GT NAV is outdated; Mazda refused to provide updated software, claiming NAV systems are accessories covered only by a 12 months 12k miles. NAV is standard equipment on GT model, not an accessory. It has poor material and design of smart keys - Mazda refused to replace broken key case at only 8 months old. Mazda Capital Finance bank does not inform buyers of limitation or guidelines, leaving consumers with the short end. They have Great Products (not perfect); however there is no customer support from Mazda North America.

Help me please! My engine problems began at 38,000 mi. Dealership only replaced VVT actuator once, before stating it was over a year therefore they would not replace a second time without my covering the cost. Another dealership fought corporate to have it covered. I was thankful! Then real problems began. Two turbos later and many code lights naming everything under Mazda sun, I had the last ever illuminating engine light that would not clear regardless of what Mazda service did. I hate this company. It was finally paid off but I had to sell it for $5000, because it needed a new engine. The private engine dealer suggested I not even spend the money for a new engine because it would be the same garbage that was in there.

So for almost a year I’ve been receiving these pamphlets in the mail about a recall for my airbag. And it always said it would take an hour to complete. I take the day off work and drive half an hour to my nearest Mazda dealer for my appointment. Apparently there’s 3 recalls that need to be done and it’s a 3-4 hour wait!!!! They should give me a new car for all of this bs. There’s less than a zero percent chance of me ever buying another Mazda. I get to spend my whole entire morning sitting in a Mazda dealership. I’m fuming right now!!

My Mazda Tribute caught fire sitting in my driveway due to a recalled ABS Module failure. Mazda admitted blame after over a week and said they would fix my car at no cost to me. After eight weeks of constant battle with Mazda USA and Hiley Mazda of Huntsville, Alabama, I was told my car was ready to pick up. The repairs of the car are a complete mess. The badly burned brake lines were not replaced and the badly burned wiring harness was spliced back together in pieces. They didnt even match the insulation colors to the existing wires and mismatched the wire size! After two more weeks of arguing with Mazda Customer Service Center in Irvine California, I was told by telephone call that Mazda engineers reviewed the photos I sent them and determined the repairs were Just fine, but they would gladly add some more electrical tape to the harness if I would like. I demanded to talk to someone in higher authority and was denied. I asked to have a report of their findings in writing and was denied. I just took my car to an independent repair facility for inspection and they agreed with my complaints 100%. Their estimate to repair is going to cost me and my insurance company $2600. Mazda is the most dishonest company I have ever dealt with in my life. I will never purchase another Mazda as long as I live.

We had a CX-9 signature bought straight out of the dealership and after 4 years the panel from passenger back door just came out on our sons hand. They blamed us for their lack of quality and I have the video to proof.

My engine light came on (cylinder 3 misfire). Took it to the dealer and I was told I needed new spark plugs and coils (4 of each). Price for parts approximately $70.00. Total bill $900.00 (freakin robbery - but I am a female so you know how it goes). I just wanted my car fixed. Drove not even two days the engine light came on again. This time it was a misfire from cylinder 2. Took it back and they looked at it. Who knows what they did. Drove it and the next more again misfire from cylinder 2. This happened two times as it relates to this cylinder. I was told by the service agent that my valve probably needs cleaning. Not sure but that would cost a lot ($1700+). I asked the guy could it be my fuel injector? I was told I can put some fuel clean in my tank and this might fix it (brother & ex-husband advised me). The service agent told me naw I dont think so. Well I told them I will get another opinion.Took it to the Mazda Dealership in Gaithersburg, MD. Ive had this car since 2008 and theyve always fixed my car and never once did I have to take it back because something failed again. I was told by Mazda in Gaithersburg, MD that one of my fuel injectors is bad. That whoever looked at my car previously should have been able to figure this out since the cylinder that kept misfiring is connected to this particular fuel injector. I had the fuel injector replaced. So far the car runs like new. So far its been a few weeks. Engine light has not come back on. Frederick Mazda... Did I really need 4 spark plugs and 4 coils. Probably not!

I bought my 2008 Mazda CX-9 in 2010 with about 23,000 miles from a local dealer. I loved the vehicle until the past few months. My car is now 5 years old with 78,000. I have had regular oil changes and have done all scheduled maintenance since Ive owned it. I had issues with the tie rods (scary story as well) that needed replacing. I expect brakes, tires, batteries, etc. will need replacing. I even expect that at some point the water pump will require replacing. What I did not know, is that the water pump, which of course failed a month before Christmas, is in the middle of the engine. In order to replace this $159 part, the entire engine had to be removed. I was without my car for 4 days and the total bill was over $1700. $159 in parts and $1500 in labor ($105 per hour). I am of course out of warranty but the dealer said to call the customer service number, they will likely help. NOPE, not a dime. What I have discovered about Mazda is that MAZDA DOES NOT CARE ABOUT THEIR CUSTOMERS. I will NEVER buy another Mazda and I will be telling the world for the rest of my life. Mazda just doesnt care about their customers so think of that before you make such an expensive purchase.

Simply put, both Mazda and Town North Mazda (Dallas) do not back their product. My RX-8 has a second blown engine. It was just out of warranty by 2 weeks - tough luck.

The 05 Mazda 6 Mazda transmission valve body failed at 28000 miles. Mazda knew about the problem back in 2006 and have not informed the owners so the part can be replaced under warranty. Now, they rejected a request for help; and the local dealer, Colonial Mazda, wanted $1400 for the parts and $400 to install it. I was able to get the part from another Mazda dealer at $1000 by mail. Now, Colonial Mazda refuse to install the part. What a joke - a bad design followed by bad service and a company that does not stand behind their products. In addition, they think people are stupid to pay 40% more on a part that Mazda should be responsible to replace.

I want to report that I have issues with my CX-5 and I believe there is a design flaw. In my first week of purchasing the vehicle, March; the windshield cracked (18+) from a rock chip. It was then replaced and nearly two months ago, Thanksgiving time, another rock chip caused the windshield to crack (18+) so it was then replaced. Then recently this past Friday, a rock chip also caused the windshield to crack (14+). This car is not even 1 year old & the windshield cracked 3 times. I believe there is a design flaw with the windshield, or the process for making the windshields is not correct. There are cars on the road for over 10 years old which get rock chips and do not crack. There is a problem here.

This car is extremely dangerous. It’s all touchscreen, and the numbers and letters for heat, music and air conditioning are so minute you can barely see them. Wtf??? Why not knobs. Are your engineers stupid, I have to date almost been in 2 very bad crashes due to trying to just turn on the air. I also hate the touchscreen for the Internet connection using my phone. This is ridiculous and so dangerous. I made a mistake buying this car.

I bought a Mazda RX-8 with an engine warranty and Mazda refuses to pay for a new engine. There is also a recall on a part in an airbag and they refuse to fix the damages caused by a faulty part. If you are looking for a car dont go to Mazda unless you are looking for nothing but disappointment.

I bought a 2007 Mazda CX7 with 28k miles on it. I love my car, except now we have issues. At 30k miles, the timing chain was replaced under warranty. The weekend before Christmas, the turbo went out. We had the car towed back to our Mazda dealership where they filed a claim with Mazda and it was denied due to sludge. We have always had our oil changed and even provided our service records. They still denied the claim. As having all this done, we did learn that this is not the first turbo for our car! One was replaced at 12k miles! Now I am trying to deal with getting it fixed and from what I am seeing, many people have the same problem! Please email me if this has happened to you! Thank you!

This Mazda CX-5 had replaced one that I really enjoyed. But it does fulfill my needs but its not the type of car I would normally pick out. I like the fact that is all wheel drive. I like the pep in the engine and the gas mileage. I do like the fact that every Mazda has a GPS in it and I like the heated seats. However, the CX-5 is just a lower class model than I was used to previously. The CX-5 is a fine car but I wish that the radio system had XM or Sirius radio.

I have additional question because we have searched for information on the Mazda2 HB M/T Owner Manual and Warranty & Service Book yet we were discovered. The information we need assistance related to: 1. Engine Mounting: (a) how long the lifetime of the engine mounting, (b) what are the causes of failure / damage engine mounting, and (c) when to do the replacement engine mounting. 2. Steering Gear: (a) how long the lifetime of steering gear; (b) what are the causes of failure / damage to steering gear; (c) when to do the replacement steering gear, and (d) image / picture as to what the steering gear. Thank you for your help.

We are a non-profit agency that owns a 2000 Mazda minivan to transport clients. A driver lost the key to the van, our only key. The van was running fine and we have found this to be a very reliable vehicle. Because the key must be programmed to the ignition, the van had to be towed to the dealer. Several keys were ordered, but we were told they were defective. Finally, a good key was reprogrammed, but the van wouldnt start. So, we were told we needed an immobilizer unit. More delay and now the bill had risen to $1,100. Once the immobilizer unit was installed, the van still wouldnt start and we were told we needed an instrument cluster. Another $1,400. That was a month ago. A defective part was sent from Mazda, followed by the wrong part. We still dont have our van and the dealer doesnt have the replacement part. It has been two months. I have called Mazda customer assistance twice. No help. The situation is completely unacceptable and yet we feel unable to do anything to rectify it. What if the dealer has incorrectly diagnosed the problem? We have no way to know until the instrument cluster finally arrives (we hope) and is installed. If this really is the fault of Mazda Corporate and their supply chain for parts, something needs to be fixed. Im wondering if others have had this kind of experience.

I had a 1991 Miata for 25 years! After a deer destroyed it I got a new one in 2016. Love it! Miss the retractable headlights but I m very happy with it thus far.

To all owner of Mazda 2007-2013 Grand touring model. This car has around 62 K miles on it and solely serviced at Peterson Mazda dealer which I bought the car from, in Huntington Beach, California. About a month or so the car was serviced as scheduled and the inspection revealed nothing out of the ordinary. I was informed that eventually, I have to change the brake pads within 6 months or so. There was about 1/3 left on them. Without any warning of any kind, the brakes quit working and the car was not driveable. I thank God that my kids were not with me. The only way I came to a full stop was to downgrade to the 1st gear and apply the emergency brake. I recall I was on the freeway and the car had to be towed to my place. I replaced the disks, put new pads front and rear and the car still was not breaking. I took the car back to the dealer thinking that the master cylinder was defective and need replacing and I was ready to bit my tongue and pay for it since my warranty just expired at 60K. To my surprise I was told that there is a factory recall on the brake boosters and the replacement is free. I was outraged by the fact that we were not informed of this potentially dangerous issue, and I was told that it is on the need to know or repair basis and that the dealer is not liable since Mazda would not reimburse the cost of the repair, which averages $400 or so. Thanks a lot, Mazda. It is almost as bad as the exploding gas tank from the Ford Pinto back in the days. Do yourself a favor call your dealer and let them know about those boosters. Your life is at risk. For the record, I rarely write reviews but this time I felt obligated to inform the public about the shady dishonest behavior that Mazda is conducting and my life and kids life is worth more than your pathetic $400. Signed a teacher and very unhappy customer.

After less than a year of ownership my MX-5 convertible was developing holes in the soft top from rubbing on the frame. I researched the problem and found several instances of this including a long term test done by Motor Trend that showed photos of the top wearing in the same exact spots as mine. Their top and others I saw were fixed by replacing the frame with a newer design that doesn’t rub and the cloth soft top. For some reason on mine they will only replace the cloth top. That will not solve the problem.The service department agrees with me and so did The person at Mazda I talked to on the phone but Mazda still won’t approve the frame replacement. This will be my first and last Mazda purchase! I have owned several new cars and have never experienced anything as bad as this. It’s a shame because I really do like the car otherwise. But if they won’t fix an obvious problem I’m not going to take a chance that I’ll have a worse problem later. Trading it in for another car before this new top starts getting holes in it!

2014 Mazda CX-5 Grand Touring - Parts in the transmission failed after only 9 months and 16,000 miles. The car is at a Mazda Dealer for the third week. Mazda USA trying to get the parts to the dealer but way too much time has been taken.

My 2005 Mazda 6 broke down along side road. The engine only had 40,000 miles on it. I called Bob and he told me to have it towed there and hed take care of me. I was later told that the engine blew but as his crew looked at it, they verified that the engine and oil was clean. He said hed call regional and see what he could do for me to get the engine repaired or replaced.After several weeks of run around, I was finally told that it was going to cost $90 for the service team to look at the engine. I was then informed that he could put a salvaged engine in for $4,000. I about freaked out--$4,000 for a used engine that came with a mere 90-day warranty? I called Mazda headquarters and was told that I shouldve bought an extended warranty. I told her that she was crazy as no car costing over $20,000 should have a blowing engines with a mere $40,000. I then asked if Mazda would help out by paying for the service or the engine--or at least half, so that I could get the car back working. She told me that Bob offered me a great deal and I had refused him. I told her what he offered and $4,000 for a used engine plus other parts as needed didnt sound like a good deal to me at all. I asked her, If it was you car, would you not expect Mazda to stand behind their product and assist? She told me that Mazda stands behind their products and I shouldve purchased the extended warranty. After reviewing the Internet, I found out that Mazda 6 engines seem to have a lot of loss of oil or blow out problems. I always thought Mazda was a good company but I know Ill never purchase another. Ill make sure that everyone I speak with would hear about my experience with the vehicle, the dealers run around, and the arrogance at Mazda HQ in California.

I have a 5 day old 2018 Mazda CX-9 GT. It is a very good and fun-to-drive SUV. I recently have some issues playing my iPod iTunes playlists from connections to the USB1 and USB2 ports. It is an intermittent problem not recognizing and not able to play the songs from the playlist. It is very frustrating and disappointing considering that I paid top $ for this SUV and I am now faced with this media problem. I will report this to the Mazda dealership first thing in the morning tomorrow since it is barely a week old.

I was driving home from a trip when I heard a thump and the RPMs went wild. Suddenly I couldnt shift into 4th or 5th gear. Managed to get the car home in 3rd the whole way. Took it to the dealership. They told me 6 codes are coming up and a rod is broken inside the transmission and the fluids burnt. They contact Mazdas headquarters since I only have 45,000 miles on it but its out of warranty by 1 year. They say they will do nothing to help fix it because I havent been having it serviced through them and I show no customer loyalty. I still have 6 months more of payments on it and have to out $3000 for a new tranny now. Thanks, Mazda. Way to stand by your product.

Since I bought this car in July of 2012 with 54000 miles, its been an amazingly reliable car. It handles really good, good acceleration and very quick. I average about 40.5 mpg with a good amount of city driving. Its a very easy and fun to drive car. I still have the original tires on it with 79000 miles and still has a little bit of tread left. Im pretty surprised with the tires life, especially being a 45000 miles rated tire. Ive never had an issue or problem with it and I look forward to all the moments Ill have with this car.

Ive have my Mazda 2 for 9 months and Ive this problem every now and then but its been happening more lately. I start my car, put it in drive or reverse and I go to use my brakes and they lock up. I cant press down, so I have to pull my E-brake, turn my car off, take my key out then I put my key back in and start my car and its all fine. Luckily its only ever happened to me when there are no cars around but its getting more consistent 2 times in 1 week.

I purchased a 2016 Mazda CX5 in late 2015. By the end of March 2016 (less than 4 months) I had transmission problems. I took my brand new Mazda in and they told me that they would check it out. They called back and said that it was the transmission and they would file a report with Mazda. They also said that the machine that manufactures the transmission was not working properly during the time my transmission was being made. It was also stated that Mazda doesnt know what cars doesnt have the missing piece. My question is why didnt Mazda put out a recall if they knew there might be an issue with the CX5 or any car with a transmission made at that plant? I bought this car brand new, why wont Mazda replace the car with another new car that has been checked for this issue? Fixing the transmission is not the same as purchasing a new car without defects. Up until now I have been a loyal Honda customer. I researched this car and heard a lot of good things about it. However after having owned a Mazda CX5 and seeing how Mazda has a total disregard for their customers, I will NEVER purchase a Mazda again.

Had the passenger side window motor replaced about a year ago. Now replacing the driver side motor. I asked the service rep if this wouldnt be viewed as a Quality issue and his response was that he understood my frustration. Lol. Facts are not frustration, but this issue alone is enough to cause us to consider vehicles other than Mazda for our next purchase. When there are multiple failures of the same part, I believe reasonable people would consider it a quality issue.

My 2001 Mazda Millenia broke my heart and my bank. I bought it from Duncan Auto in Key West. It was lovely and it still is, but the engine is useless. The hold light went on and the transmission began to burn. When I called Duncan, the dealer where I had purchased, they said that their mechanics wouldnt touch it. I tried some more local mechanics who had their way with the car and charged me heavy but still the problem persisted. The car could not be driven over 25 mph and I couldnt go anywhere without the transmission burning up. Finally, at my expense, I had it towed to a Mazda dealer in Miami. They said that it needed a new transmission at a cost of $6000.00. The car cost me most of my savings ($17,000.00) which was a lot of money for me and was the first nice thing I ever bought myself and it lasted only two years. This cleaned me out and I cant afford another car at this time. The car still sits in front of my house and forever a painful reminder. Do your research people and buyer beware. Learn what youre getting into on second-hand owned vehicles from non-affiliated dealers.

I own a Mazda 6 2007 model. I have been very displeased with both quality and reliability of this automobile. The problems I have had: interior roof light fell out, clips on light broke, coil pack shorted, catalytic converter, A/C compressor, rod bearings (ruined engine). My family currently has 5 Hondas, 2 CR-Vs and 3 Civics and all bought new. Together they have over 600,000 miles and other than wear and tear items (tires,brakes,oil filter), have had zero problem. Honda also has excellent customer relationship department at every dealership I go to. Advice to everyone, when driving down the road, notice what brands you see the most (in parking lots, on the road) and go buy from them.

My car front control arm had a total failure in which the ring holding the ball joint on the front passenger side snapped the approximately 1 inch solid metal, This happened while driving. My car slammed to a halt, my tire disconnected and rotated 90 degrees. I have owned many older Classic Vehicles, and this is the first time I have seen this without a full side on collision. I called Mazda Canada, and got told the Car was out of warranty. As a result of there not being a recall on this part I am on my own. Damaged caused was Control Arm, Ball Joint, Front and Rear Bushings as well as a new axle need. You have to love being taken advantage of. This was my first Mazda purchase, and my last.

I wanted to add my thoughts on the Mazda 2. At first I was excited about my brand new 63 plate Mazda 2. Having driven it for a couple of months with no problems I was just parking when the brakes stopped working. I pressed the brake pedal but it wouldnt budge. I ended up under a lorry as I was only parking. The damage to me and the car was minimal but I have lost all confidence in the car. I have taken it back to Mazda who have told me after carrying out tests there is nothing wrong with the brakes. I simply do not believe them and I will never drive this car again. I wonder if anyone else has had similar problems??

I have a problem with my power steering pump. I had an accident last year and after the dealer had repaired my car, I started having problems with my power steering. When I asked if that problem could have been from the accident, he told me no, because the pump was in the back when actually, the pump is located just where my car got hit really bad. I couldnt even use it since the wheel was all bent.To make this easy, I had to pay to get the pump replaced and one year later, I have the same problem in the traffic and couldnt even get it to work again. I took my car back to a different Mazda dealer, but I was told that my pump looks great and if it happens again, they will look for a different problem. But I might have to pay again for a new pump! What a joke! I just hope I wont have an accident before someone from Mazda do something! And to top it all, Mazda had recalls on this problem and they told me it is safe to drive like this! Im waiting for a response soon!

I was in a car accident driving at 35 to 40 miles and I was in an accident. I hit the other car by the front of my car and the airbags didnt open from either side and I think thats not correct.

I took my 2006 Mazda Tribute into the dealership for an oil change, after three days, the car had broken down. I found out that there were no fluids in the car, so the engine was cracked. I left it at the dealership for resolution. After 8 weeks of no response, we had the car towed back to the house. We called the Mazda Corporate Office but to no avail. Im disgusted with it all. I also purchased a Mazda 2005 RX8 the same day as this one, spent over $30,000 for that car, had to have 3 new engines within a year (what a joke).

In a previous post of about one month ago, I stated that the compressor had gone out on my new 2016 Mazda 6 GT. Can you imagine this, the dealer repaired it 4 weeks ago. Now its in the shop again for the same thing. Compressor/air conditioning system went out. This car has about 3000 miles on it. I contacted Mazda on all levels because I want a new car. I am still waiting to hear from the dealership. I currently have their loaner. Trust me. This is so very frustrating!

I leased a SUV Mazda cx5. Had 13000 miles and the motor went Bad (lemon car). The NJ MAZDA DEALER TOW the car and called me after few weeks and told me MAZDA USA the low of the car business will not take responsibility and fix the car. The car is in the dealer lot RAMSEY MAZDA NJ since Sep 2017. I been paying $359 a month and insurance for 14 month and I have no car. I just filed a lawsuit against Mazda USA and Ramsey Mazda and stopped paying for the car, and they have the nerves to ruin my credit too. DO YOURSELF A FAVOR. DONT DEAL WITH THIS GUYS. THEY DONT DESERVE YOUR BUSINESS.

I have a 2009 Mazda 6. I have replaced pretty much all of the bulbs at some point in the 4 years Ive owned this car (headlights, brake lights, turn signals, etc.). In total, I would estimate probably 10-12 times. A few I did have done at Valvoline when I had a quick oil change and they noticed a bulb out. But I have also had it to the dealer several times pleading with them to figure out why the car keeps blowing bulbs. Their answer every time just the bulb and bulbs blow which means I have to pay for it because warranty doesnt cover unless its a defect. Ive owned several other cars both new and old and never had to replace more than 1-2 bulbs in my life. Same goes for every single person I talk about this. Why is it everyone thinks theres something more going on except the dealer? So I dropped it off again this morning and they are already trying to tell me last bulb I replaced was passenger side and this time its driver side, so probably just the bulb again but they will do a diagnostic and my charge will be a minimum of $90 for that. Very dissatisfied with Mazda and the dealer (Jeff Schmidt Mazda in Beavercreek, Ohio). Very poor customer service. Do they really think its okay to have to replace a bulb in your car every 3 months?! I will never own another Mazda or buy a car from this dealer again. I strongly advise anyone reading this to do the same.

Yes, my wife and I have gone through five Mazdas in the course of fifteen years. We used to purchase European cars exclusively, but have since jumped off that ship! Quality control issues abounded with our European luxury cars. Anyhow, this is a Mazda review. First off, let me just say that people are most adamant about getting their voices heard when they are upset; it is human nature to complain. However, it isnt often that we will write home about positive experiences unless they were truly out of the ordinary.On that note, this has been my experience with Mazda in the past fifteen years. My wife and I purchased our 2001 Protege MP3 brand spanking new, off the lot, in late 2000 after our BMW 325s engine failed completely. We had the MP3 for about five years and clocked in 260,000 miles. In that amount of time, the trunk started to retain water after 50,000 miles. What did we do? We removed the plugs in the trunk to let water out; PROBLEM SOLVED. At around 100,000 miles, a clunk started to appear in the rear end of our MP3. As it turns out, the bushings were bad on the rear sway bar. We upgraded to polyurethane and problem was solved. At around 160,000 miles, the rubber intake hose developed a crack so we installed a cold air intake. PROBLEM SOLVED. In 2005, we were t-boned when a motorist failed to stop. Our poor yellow MP3 was totaled; it went to automotive heaven and was dearly missed. Overall experience with the MP3: smiles every time we drove the car. The MP3 did not have the best fit and finish, had a harder sport-tuned suspension, and had more road noise, but we felt so connected to the car each time we drove it. We decided to purchase a brand new 2006 Mazda6 S (V6 manual) off the lot after the death of the MP3. We loved the little 6, which was roomier than the MP3 and much more upscale. The double wishbone suspension made U-turns a hassle, but boy was it fun to take around twisties. In 2009, we decided to purchase another vehicle so we opted for the 2009 Mazda6 GT, which- unfortunately - was only offered in an automatic. The 2009 was certainly more of a blast in a straight line (much more hp than the 2006) but was somehow lacking in overall driving connection. Additionally, Mazdas decision to switch to MacPherson struts somehow made the car feel more tame.After clocking in 89,000 miles on the 2009 MZ6 we traded it in for a used 2007 Mazda5 (only 12,000 miles and a manual transmission! ) in the summer of 2012 because our family grew to a size of four (two more kids) overall. In the fall of 2013, the Mazda5s thermostat went out, so that was a $40 fix and 30 minutes of my life taken away. Afterwards, the throttle body on the MZ5 gave out on us in 2014 at 95,000 miles. It was a $180 purchase for a new OEM TB, plus $15 for new coolant and 20 minutes of my life. It was around this time that we decided to purchase a ‘14 Mazda3 Sport (manual) in February 2014 because my wife and I absolutely fell in love with the cars aesthetic. We drove the car out the lot at $21,500 with huge smiles on our faces.It is now February 2015 and we still have our 2006 Mazda6 S (128,300 miles), 2007 Mazda5 S (112,200 miles), and 2014 Mazda3 S (3,111 miles). In the years that we have owned the 06 Mazda6, we have only had to change the oil, brakes, tires, and coolant. NOTHING MECHANICAL BROKE DOWN. As for the Mazda5, the biggest issues were only the thermostat and throttle body, which set us back less than $300. The 14 Mazda3 is still too new, but no issues have arisen yet.Overall, our collective experiences with our Mazdas have been very pleasant. We conducted extensive reviews before our purchases and we had realistic expectations of Mazdas flaws in their cars (bumpy suspension, increased road noise, etc), so not once did we feel cheated by Mazda (or anyone else for that matter.) However, for every day that we drive our cars, we love the experience. Sure, they arent Porsches or Ferraris, but for the money, they were certainly a pleasure to drive. Plus, can you fit five people and 30 cubic feet of cargo in a Ferrari? I think not. This has been our experience with Mazda. Who knows, we might be outliers in Mazdas brand quality? We intend on getting the ND Miata soon as well. I hope this review was helpful.

New Mazda CX-5 2016. Transmission replacement at 4,000 miles. Has this happened to anyone else? Will take 5-8 working days to deliver new transmissions. Counting holidays, I will be without my brand new car for 2 weeks :(. Never had this happen to a new car before.

2012 Mazda 3 6 speed with Skyactiv Transmission problems - This car had 180 miles on it when I got it; it now has 2000. From day one, I have experienced problems shifting into 1st gear, where it just plain and simple will not go into gear. This happens whether the car is cold or warm. Also on 2nd gear and reverse. It sticks in almost every gear. It clunks loudly when putting the car into 1st gear initially and when going from 1st to 2nd. It also accelerates on its own when I am both shifting up and shifting down. I have almost hit someone at a stop light and while sitting in stop and go traffic because of this issue. It happens every day, intermittently. I feel very unsafe driving it. Mazda has said that they will contact the dealership and speak to them, because the dealership will not confirm nor deny that these things shouldn’t be happening, which is weird seeing as the car is brand new and no brand new car should ever refuse to go into gear nor drive on its own. I had a 2004 before this with zero problems and I regret buying up. I am very unhappy and in danger.

08 Mazda cx9 - My transfer case has to be replaced and the dealer is saying even though it is covered under warranty that I have to pay $1500 because my tires caused this problem... Never heard of this. Sounds like a manuf. defect and am I getting screwed? Has anyone had this problem and why does transfer case go? Talked to different service mech and I am being told that it has nothing to do with the tires? Calling corporate about this, any other suggestions?

CX9 has been horrible from Day 1. Ive had extensive issues with the brakes. My car drives horribly when its cold outside, even 50 degrees. Im constantly pushing on the gas to get it to go. My automatic starter hardly ever works. Ive had scans run, it looked at by several people but no one knows what the issue is. This is my 3rd Mazda and Ive been so disappointed, Im sure it will be my last. I now have the engine light and gas cap light on again and was told it was fuel emissions and to change gas cap. Did that, no change. This car has me terrified Im going to be stranded somewhere with my children.

I purchased a 2013 Mazda 6 in 2013. Since that time I have had to replace brakes a total of 15 times and the headlights a total of 15 times. The brakes were replace the first time at 18,896 miles and the headlights at 20,662 miles. This is the worst car I have owned. They are now trying to get me to purchase another Mazda. Are they crazy?

At around 4:30 PM just last October 2, while traveling south at 30-35mph on Hunziker St. near Wall St. Tigard, OR. I had to center a piece of debris in the road and it struck and punctured the engine oil pan. This minor contact deployed both airbags which busted the windshield and knocked out my radio, vent louvers and rearview mirror.My research via the internet found this to be an issue with 95 Miatas. Please look into this issue to confirm if Mazda is responsible for the bags/glass/control module, sensors and switches. Understandably, the oil pan is my problem, and thank goodness I was not injured by the bags or fling glass and was able to maintain control of the vehicle.

2012 CX9 Transmission failure. I bought a new CX9 in 2013, primarily because we wanted a reliable car for my wife. It was a good car up until about the summer of 2019 when the transmission started to shudder in 5/6 gears. With only 118K miles, we took it to the dealer and they confirmed the torque converter was bad. So I was 18k miles past my extended warranty mileage and I was told it would cost me $3600 for a new transmission...and could be more if the front transaxle has issues. This was our first Mazda and we are so disappointed in the quality of these cars and with the response from mazda...which was no response. Ive owned many cars and never had any transmission issues of this magnitude. So going forward, I will only buy Honda or Toyota cars. Mazda should be ashamed of putting out this crap to consumers and sticking them (us) with a bill that we cant afford.

I bought a Mazda CX-5 cross over SUV in March. Overall - I like the car. I paired my Blackberry phone on AT&T to the Mazda system and I can make and receive wireless hands free calls - works well. When I receive emails I get a message that asks me if I want to download them for display on the LCD screen. When I click OK I get a message saying they can’t download the message and to try later. But of course there is never a later success. Has anyone seen a correction for this problem from Mazda?

Please let it be known that I nor my family will EVER be buying another Mazda ever again and I will be making it very public about how Mazda “helps” their customers. I leased a 2016 Mazda CX-5 after thinking it was the best decision for my family. I am now 8 months pregnant with my second child, have had the car for less than 2 years and the display screen is glitching. I found out it needs an infotainment display screen that will cost me $1200+. This is a MANUFACTURER issue and according to dealerships a known issue with these cars. It’s nothing I did and Mazda’s response back to me was, We can cover most of it but you will still have to pay about $400. So let me get this straight. I am LEASING and planned on financing what was at the time a brand new car in which a display screen went in less than 2 years which is a manufacturer issue so I cannot check any maintenance, no radio, etc. and I’m ** out of luck with getting it fixed? Great job Mazda. NEVER AGAIN.

My wife picked up my daughter from school one day in our 2004 Mazda Tribute when the gas pedal just gotten stuck. I called customer service when to explain what just happened to my wife. I was told that there was a recall for that car that the gas pedal stay stuck. Well in the course of my wife almost getting into a serious accident, she had to put the car in park to avoid an accident. So because of her shifting it to park while the car was running at a high speed, well our transmission broke. So if calling dealing with that they would only cover the recall. If someone can help me, call me.

My name is Aubrey **** and I have been a Mazda driver /owner for the past 20 years. I am now the owner of a Mazda CX-7. My previous vehicle was a Mazda Tribute. Mazda is an easy sale for me. Since getting my first Mazda, the only thing I have needed to let the sales person know is how much I need to spend and the main features I am looking for. I have never had to write a letter like this before since all my previous Mazdas were excellent choices. However, I have to express my displeasure with this vehicle. I will attempt to express all the features with which I have been having problems over the past few months since I have acquired this vehicle.Wing Mirrors. The CX-7 is a cross between the ordinary car and the SUV. The wing mirrors are much too small for this vehicle and presents quiet and enormous blind spot. I have had a number of near misses since acquiring this vehicle!Automatic Transaxle Control. This Transaxle control is causing me trouble due to the design. Most automatic vehicles only requires a push of a release button and pulling the lever straight down into the required position. In this vehicle, there is no button. However, you have to maneuver your way around a number of grooves in order to get to a desired position. This gives the impression of a manual stick shift which to me seems like a backward step in the design of the vehicle.The Radio. The Tribute I had before the CX-7 had the feature in which was able to continue to listening to the radio when I got to my destination even after switching the engine off until I exited the vehicle. The CX-7 is lacking this feature which I find a huge drawback as it is a newer model.The Climate Control System. Safety is a very important aspect when driving. Most vehicles are designed for the drivers to keep their eyes focused on the plethora of things happening on the road at every second and features which distract from this should not be present in the vehicles. In the Tribute, with regards to the climate control system, there were five (5) buttons to select your preference of either the defroster, defroster and floor vents, the dashboard vents, the dashboard and floor vents and the floors only vents . This made it so you only have to take your eyes off the road once to select the mode you need. In this vehicle there are two (2) buttons, one for the defroster and one for the other modes. Therefore this makes it so that it is fine to select for the defroster however for the other modes, you are required to take your eyes off the road multiple times in other to be sure of the exact mode which was selected, as the second button needs to be pressed numerous times depending on the desired mode.Bluetooth. It is the law that persons are no longer allowed to hold phone in order to have a conversation when driving, so Bluetooth should not be thought of as a bonus feature in modern vehicle but a standard feature. This Bluetooth is seriously flawed. It rings, I answer but there is no sound. I cannot hear the person nor can they hear me. I hang up and the entire display goes blank. The radio goes out and the time resets itself. After which, I have no radio and no phone for days. This event occurs on a regular basis, it corrects itself, after which the phone will ring again and the whole incident occurs all over.Indicator. The Tribute I drove before had the indicators neutralized after 60 seconds. So if I was at a stoplight waiting to go left or right the indicator would neutralize and I would have to put it back on. This a great feature to have as when changing lanes on a high way the CX-7 keeps the light on where as the tribute would neutralize after a minute. It is very irksome for driver to be blowing and swearing at me on the highway for not changing lane as is being indicated. In conclusion, I have to confess the CX-7 is a step back into the past and I would happily trade it for a tribute with the Bluetooth and the heated seats as it is my opinion that I have been downgraded in my move from the tribute to the CX-7. My number is **** I would appreciate if someone from the costumer service could call me and we could find a common ground in which to settle this matter hopefully within the next week.

My 2001 Mazda Tribute LX just reached 100,000 miles. It is still going strong. Had to change the tires, brakes and the battery, but otherwise okay. Only get 13 miles to the gallon on regular. It is a dependable old car.

My husband and I traded in a BMW X5 for a Mazda CX7 (year 2007) last year, 2011. We decided to go with Mazda CX7, because we believed it would be a reliable family car that would also be affordable to maintain, and is fuel efficient. We purchased our Mazda at a private dealership and purchased the top coverage warranty since the car was a 2007 model.Earlier this month, my husband took the car to the warranty approved maintenance shop for an oil change, where he was informed by the mechanic that the car needs to be repaired due to VVT damage, and that we cannot drive the car until the part is ordered and repaired. At first we were told that our warranty will cover the repair work, but it will take approximately 2 weeks for the VVT part to come in.It has now been nearly three weeks, and my husband and I still dont have our car back, since the VVT part is on backorder all over North America. We are both working parents of a two and a half year old toddler who needs to be taken to daycare every day. The CX7 is our only car, therefore in the past three weeks; weve had to rely on friends, co-workers and now a rental car to make it to work and our daughters daycare. The rental car is costing us a lot of money, and neither our warranty, nor Mazda is willing to cover the rental car fees. We have no estimate as to when the VVT part will arrive for our Mazda CX7 and no way of getting around. We are financially unable to continue paying for the rental car.Having said all that, I am extremely disappointed and angry with Mazda. It seems that VVT (variable valve timing) part is now a known problem with Mazda CX7, so this is a faulty VVT problem that Mazda is aware of, yet no one we spoke with from Mazda is willing to show any compassion for us. Mazdas response to our problem is simply that since we dont have proof of enough oil changes (weve only had the car for less than a year), and we dont have our extended warranty with Mazda, therefore its not their problem. Ive obviously been mistaken by trusting Mazda for making a reliable car, or showing any social responsibility and compassion to their customers.

My daughter brought her Mazda Tribute 2002 in for the 6712A Recall, which is something to do with the ABS Braking system. The dealer that did the work was very nice and courteous. She lives in North Dakota and had the work done in North Dakota. She was not having any trouble with the ABS braking system but thought she should have it done for safety reason per the notification she received in the mail. After the work was done, she drove away and a little ways down the road her ABS Light came on. So, she turned around and went back to the dealer that did the work. They checked it over and could not find why the light is coming on. She explained that the light has not coming on before and now after the recall, that is coming on and staying on. The dealer said that she was going to have to pay to do the diagnostic testing any further in order to fix it. They sent my daughter away with a questionable proper working braking system because Mazda didn’t want to pay for a recall procedure that more than likely is the cause of the problem. My daughter went home, parked the vehicle and called the Mazda Headquarters the next day (1-800-222-5500). “I recommend everyone that reads this, call and complain about the response I receive about this situation”. They said exactly the same thing; she would have to pay for any further diagnostic testing to find out the problem. At that point I called to hopefully clarify the ethical thing to do and for the important customer service we all hope to receive in any situation like this. I tried to emphasize to them the level of awareness to the liability issues in sending someone you love dearly home, with possible braking issues. But they stuck with their resolution that she needs to pay to fix it. Never mind the safety for their customers. They said that I may not have anything to do with the recall! Maybe it was just coincidental that the light came on now. They said that if the report comes back that it was caused by the recall they would reimburse her for the correction/diagnostics. Why would she have to pay first for something that was never wrong at the beginning? I told them to put it all back in the way it was. Mazda said they can’t do that due to Liability reasons. Wow! Go Figure. My point is that it’s not the money issue with this, it is the ethics and I would like to see some real customer support in something nowadays.

I recently purchased a certified pre-owned Mazda 6. After owning it for only 5 months, the brake pads on the front of the vehicle are completely worn. Mazda expects me to pay $100 to fix my vehicle? I feel this to be ridiculous. I shouldnt have brake issues so soon after owning a car and Mazda should do the right thing and fix my vehicle for free.

We own a 2010 Mazda CX-9 and we are having significant issues with the brake booster. We called the customer service department at Mazda and were told to bring the car in. Once we brought the car in we were very rudely told that we would have to incur the cost of inspection and possibly repairs. The brakes are hissing very bad and they are very difficult to press down on to get the car to stop. I was in the car with my young children and was very afraid that the car would not stop. I explained all this to the service department and they said that the part would be upwards of 750.00 and that it did not qualify for the extended warranty due to the amount of miles on the car. I cannot believe that with all the complaints about the brakes that they would not honor their car and fix it properly to ensure the safety of their drivers. I am very disappointed and hope that someone steps in and does a recall asap so there are no accidents that could have very easily been avoided if they would just fix their faulty part!!!

Front Axle on 2005 Mazda 6 - I just drove from Clemmons to Wendover Avenue in Greensboro and suddenly the front of the car sounds like I drove over a boulder and the engine fell out. I managed to coast to Sheets Gas Station. The car would turn on but would not go forward in drive or reverse. Called a tow truck and took it to the Mazda Dealership. The front axle is broken... I could not imagine how though... have not run into anything or rear ended anyone. I just had the axle worked on in Hickory. Not happy but blessed it was not the transmission.

I own 2009 Mazda 5. It has 145,000 miles on it and still runs great! I bought it in 2010 and it was the best car purchase. No problems at all. Only changing oils, tires, and breaks. We needed second car and we decided to get another Mazda, this time CX5. I think I would never buy another brand. I would absolutely recommend to a family and friends.

The Mazda vehicles we have owned were both reliable and cost effective.

Was shopping for CX-5, and when you know how difficult and stressful it is to deal with dealership, you know how great it is to be taken care by a great sales person. For the first time I walked in, Mr. Jason **, took care of me with no pressure, taking the time to answer all my questions, printing me clear and detailed sales offers for financing and leasing, and for the first time in my experience, was trustworthy! Went several times to meet him for questions, until the time we were going to sign for lease. Provided him with all requested necessary documents and information the evening before.On May 30th, 2018, after 3 hours spent with him with all paperwork’s, we had to wait for his Financial Manager Nick, who was supposedly too busy in assisting other clients, when his office was empty. Jason could not even have an appointment schedule from this busy person. He asked me to pay half of the deposit to hold the car for me, and charged my credit card. Therefore, he asked me to come the next day, May 31st, in confirming that Nick would call me to set up an appointment, and to confirm me the credit approval and monthly payments amount. Waited until 1:40PM to contact Jason because I have not received any feedback from anyone. Around 2:00PM, Jason texted me back in apologizing that he was assisting clients, but no information regarding appointment, credit approval or anything related to the lease offer. Only because the Financial Manager is again too busy and so well organized that he cannot delivered. Explained to Jason, that if they are not interested by my potential account, it will force me to seek for another dealer offer in order to not lose the benefit of 0% interest financing/lease special May sales. At 3:00PM, just a quick text to let me know I was approved for the amount, but no appointment still... After many back and forth with several Mazda dealerships, I accepted another offer to get my car ready that evening at the last minute! Texted back to Jason to express my disappointment about his Financial Manager and the General Manager of this dealership, who both let him down and made him lose the sale. Also requested to be refunded of my deposit charged on my credit card.As of June 4th, no news about either my refund, or a call from any Manager to apologize or anything else. So, I called to speak with Mr. Mark ** who is registered on BBB as General Manager, but no one as his phone or can transfer my call... Called 4 times to be transferred on voicemail, so asked to General Manager to call me back, and left them all information needed to understand the situation. Mr. Chris **, General Manager called me back, but had no information about the situation. Expressed my disappointment about the way his dealership is operated, his Financial Manager who did not delivered, how it is a shame to not support and provide resources to his great sales persons to close sales, and claimed for my refund. He asked my credit card number again, because he claimed no one will have it and it is the only way I could receive my refund... wonder what they do with card receipts after you pay, and may be they do have a shoe box accounting records systems! He also told me not to be worry about his management style… Provided him with my card information, and he claimed I will be refunded same day. He told me that he would talk with his Financial Manager to understand the situation, but I advised him to talk with Mr. Jason ** who lost the sale because of Financial Manager.I feel very sorry for Jason because, from the beginning to the end of the process during my 4 visits, he offered me a great service and beyond expectations compared to all dealerships from several brands I went to for months for car shopping. He was a trustworthy sales persons (which is very rare) with a consultant approach, very patient with me in explaining in details all my questions, and professional. Even this dealership is 1 hour drive from where I live, I really wanted to close the sales with him. In summary, I would not recommend this dealership if you don’t have the time to be lied around, and have to wait for the Financial Manager to deign to do his job professionally. If you are not in hurry, well then asked for Mr. Jason ** who is the person I would recommend.

On my new Mazda CX 5 2015 (love that car!) the entertainment system is not working at all with iPhone 6 through usb, on bluetooth. It will only play my music from the A position every time, will not play any streaming audio from my iPhone 6. Is there a way/plan by Mazda to upgrade the software on the system to resolve the issues?

Purchased my CX9 in late 2012. Purchased the top-of-the-line touring with all the options. Got the top extended warranty and made sure I was set for 10 years. I love the car and how it drives and handles. HOWEVER, the Bluetooth stopped working properly July 2013 and Mazda spent almost a year blaming my phone (Blackberry) and my husbands iPhone. Finally, in August 2014, they admitted they have an issue with the software and it was a module issue. Mazda CANNOT fix it. They keep putting in test modules yet they refuse to provide me with respectful customer service. I said I would be their test subject and help them, no thank you for all my time and they have made the problems worse, not better. And when I asked Mazda Canada to have the engineer working on the issue call me, nothing... I asked them for compensation. Nothing... Now, I have a car where $2,500 worth of options dont work. I cant sell the car and I cant trade it in. Mazda has left me stuck with a car they cannot fix. Mazda Canada has put it back on the dealer and is even treating them with disrespect and indifference. Feeling left in a lurch! DONT BUY A MAZDA, STAY FAR AWAY....

I have had my 2014 Mazda CX-5 for six months and it has less than 2100 miles. The fuel pump has already gone out. Now I have to wait for the part to be shipped from across the country before it can be repaired by the local dealership service department. Also, I have not gotten anywhere close to the fast mileage I expected. I am starting to wonder if I should have purchased another Ford. I drive a Ford Escape Hybrid for over six years with no mechanical problems and great gas mileage.

2005 Mazda 6 - Worst car ever! Inferior materials used for components, heater hose tee actually crumbled! ALL engine mounts broke! Various other items always breaking or falling off this crappy car.

They do not treat customers very well. Their cars are substandard and when I try to get my car fixed, even more mechanical problems arise. Coincidence? I had to bring in my car twice for the same issue only to go to a third-party to have it fixed properly. Having said that even more mechanical issues have arisen. When I talk to them they are very condescending and rude. It was shocking at first but after a few times of trying to reason of them I discovered that they do not care about the customer. I recommend not buying a Mazda or dealing with any of them or their associates.

I have a 2007 CX7 car but its nothing but a lemon with a 2-master cylinder and turbo charger. The fender popped loose and motor mounts were broken. When they changed turbo charger, nothing was under warranty. I have spent over $3,000.00. I will never buy this SUV or Mazda again. What a joke. Im easy on this car with 63,000 miles on it. When all **, I cant afford to get rid of it. But when I can look out the world, I will buy one from the USA.

Two rear speakers in the car are hardly working. You can only hear sound when you open the trunk of the car. Those speakers are called tweedlers. Ive been to Mazda several times and they have given me various excuses to why they produce little sound. I decided to take the car to an independent audio dealer and they notice via a metered reading that those two rear speakers were not getting enough power therefore they would not change the speakers. I told a picture of the meter reading. When I returned to Mazda, after an hour I was told that, Thats how the system was set up. So I contacted Bose and they said, That is how Mazda set up their speakers. Could someone please help me solve this problem? Many, many thanks.

Last Monday June 11th I was involved in a car accident in my 2012 Mazda CX-9. I want to say THANK YOU! For building an great quality vehicle. This vehicle saved my 3 childrens life and mine. The curtain airbags deployed right on time to prevent us from injuring our heads. My kids and I were able to walk out that wreck with not even a scratch. Thank you for protecting my family.

Engine Failure. My wifes car that we both really enjoyed until recently. I did a lot of research on this vehicle before we purchased it and the price was excellent with the Tech option. All was ok until a few weeks ago. Started noticing the smell of burnt oil in the cabin when we were stopped at an intersection. Came home, looked under the vehicle and didnt notice anything. This continued on each time we used it (we carpool so it doesnt get driven daily) and then eventually I noticed oil spots on our driveway. Thought it may be either dripping from the filter or the bolt so I decided to do an oil change which I noticed that there was an excessive amount of oil present on the underside of the chassis and also in the plastic shroud that must be removed to access the oil pan and filter. The bolt and filter were on tight so the oil was coming from another location.Drove the vehicle into work the following day and again the smell of burning oil (like oil that would get onto the exhaust) was present when the vehicle was running but at a stop. Parked in a spot where there were no oil spots and I went into work. Roughly 3 hours later I had a look at the vehicle and noticed a 5 round oil spot under the vehicle. Contacted the Mazda dealership and drove it in for an appointment that afternoon. They had the vehicle for 2 hours and I came there after work to check up on what they found. First words out of the technician were we ordered you a new engine as this one has a porous block. Not sure if the block was porous or cracked as one would think that after 31000kms it would have been evident sooner.Regardless, the dealership provided a replacement vehicle (Mazda 3) and have indicated that this will be repaired once they receive a new engine as they were on back order. Dealership also indicated that this is not the first 2.5L with this issue found on a 2018 CX5. Ive owned over 30 vehicles so far and this is the first time Ive had this type of failure. Needless to say, Im not too happy with the reliability demonstrated by a Japanese built vehicle.

I bought a 2015 Mazda CX9 last year which is still under factory warranty. Recently the headlight went off and when approached the dealer they said the headlight was already replaced once by the previous owner but outside Mazda, which might have caused the assembly to go down, contacted Mazda customer service for assistance but it was the worst experience, even after multiple emails and escalations they denied to repair it under warranty. How can they justify the headlight replaced by the previous owner damaged the assembly, even if it is the car is still under warranty, they have no courtesy to customer, please stay away from Mazda.

Mazda 6 emergency brake caliper recall - I cant believe that I have been a Mazda fan this long and am treated so badly. I have been swearing by their cars for years and now. I wont anymore. I got a recent recall (Ive had them in the past) and was treated poorly. Actually, they refused to send me a refund for work that was done prematurely because of a faulty part. I am upset because I really was one the 1st people to drive my 2014 Mazda6 in the ATLANTA AREA. Basically, the work I had done wouldnt have happened had they recalled the issue sooner; now they refuse to pay me back! It always kills me; how a company making millions of dollars refuses to pay loyal customers hundreds of dollars to keep them. Its OK. I will find a new car brand to stand behind next. File Number **.

Bought a 2008 Mazda CX-9 Grand Touring right off the showroom floor. It was/is beautiful and has lots of bells and whistles. However within a few weeks we heard this really loud noise on the right front of the car, by the tire when driving over 50 miles an hour. We inquired many different times and they said it was probably the tires but that the tires werent included in the warranty. The transfer case along with some other things that the Mazda employee told us made it dangerous to drive and legally they couldnt allow me to drive my car until it was replaced. The inside knobs of the car lights fell off within a few months of purchase. The headphones that went with the rear entertainment system were defective. The Bluetooth that allows you to talk hands-free is has so much static that the person on the other line cannot hear you very well. They did not fix that.I tried to get Mazda to replace the car with another or buy it back. They refused and said that because they kept fixing the problems - we couldnt file for lemon law. However, they did say if things continued to go bad after my warranty expired, they would extend it. Did that happen? No, it did not. We filed a complaint with the Better Business Bureau. Since then, the brakes I replaced 3x within 2 years as they continue to squeak even when they are brand new! Mazda told me it was probably because I got my brakes done at Midas who used a different brand so I allowed them to replace it with the Mazda brand. Yep, still squeaks. Its VERY loud and embarrassing. At that point, Mazda told me there was nothing that they could do.Last summer, the water that comes from the air conditioning backed up inside the car, flooding the passengers front floor. This summer, it did the same. Due to this, the front blower motor has stopped working. This will be over $600 to replace so here I drive this expensive car with the windows down since I have no air conditioning. At night, I have to drive with the windows down and the windshield wipers on because the windows fog up from the front blowers not working... NO DEFROST! We have had nothing but problems with this vehicle.Financially drained - not from the payment (although its way too expensive to have all these troubles!) but due to the continual repairs. I had a Saturn before this and drove it for ten years having to replace only the fuel injection. Everything else worked! $45K vs $16K. When it comes to Mazda, you do NOT get what you pay for. Unless you are paying for a lot of problems - then you are right on the money!

We just discovered a leak on the passenger side floor area when the AC is on. Removed the mat and the carpet was soaked. Musty smell followed. The dealer said that he had never heard this complaint for this model but did list a number of other models where the AC drain was clogged and required unclogging. Fine. This should not be happening. It will cost their hourly rate to diagnose the problem. Sounds like a design issue. On the drivers side there has also been a leak that occurs after a big rain. The water is puddled on the mat. The passenger side trickles down and under the mat. Any feedback would be helpful.