I have a 2002 Mazda Protege. I purchased it used in 2008 and about a year ago, the finish on the hood, roof, and trunk started to peel off. I can see that it is starting to pit and rust. The car looks like a piece of junk. I see other Proteges, same year, and the paint is fine. I paid around $8,500 for the car and other than that, I love the car. I previously owned a Mazda and this never happened to it.I want to know if there is any compensation I can receive for this defect of the paint. I know this should not be happening to a car thats 10 years old. Help! In anticipation of a response, thank you for your time and attention.

I purchased my 2013 Mazda 2 from Daytona Mazda Mitsubishi back in November of 2015. I registered the vehicle with Mazda USA online since I live in Tennessee and the car was delivered to me by the dealership. I have been having significant issues with the steering and saw that there was a recall sent out by the National Highway Transportation Safety Administration back in 2016. I have sent the dealership and Mazda several emails over two years. They have chosen to ignore.

I had my 2010 Mazda CX-7 turbo and transmission replaced. What an awful SUV!

We purchased a new Mazda 6 and were being pushed in finance to purchase an alarm system for $350. My husband asked if the car already had an alarm system from manufacturer and we were told no. My husband thought it was odd so he asked again and the answer was still no! We then decided to purchase and later realized we have 2 alarms because it already has one. On top of this our dealer quit the next day and no one told us, so we continued to try to contact him and the rest of the staff seemed bothered when we had questions. Finally I call the manager (Mike **) about several issues and he would not return my calls. On his email responses he was rude and angry and refused to help us. I waited a week to fill out the survey to see how they would correct some of these issues and then finally I filled out the form truthfully. Mike then sends me a nasty, unprofessional email saying that because we gave him a poor score he no longer wanted to work with us! We were shocked. We are very unhappy with this dealership and wish we would have purchased this vehicle in Tustin or not purchased a Mazda at all (Even though I do like the car itself!)

I have an 2007 Mazda B2300 truck which I bought in July 2010. On January 28, 2012, I noticed a leak coming from the differential. I immediately called the two Mazda dealerships closest to me, but being a Saturday, neither would take me that day. I had to get somebody to at least look at this, so I ended up at a Meineke shop, which Id been going to for several years. Leak turned out to be the pinion seal which I had them fixed. The following Thursday, I had to bring it back to Meineke, because the differential was making whining noise. Meineke offered to do the warranty work, and I agreed. I put a claim into Mazdas service contract. They then dragged their feet and called on a third party adjuster to come and look at the damage. After a week of the truck up in the air on Meinekes rack, per lack of communication with Mazdas warranty people, I had to OK Meineke to open up the differential, etc. It turned out the main bearing had gone bad. This adjuster decided I was at fault for not maintaining it and also that the shop was at fault for not tightening the pinion nut tight enough on their former pinion seal job. This was all a bogus excuse though. Nowhere is there any maintenance schedule for the differential in the contract nor in the owners manual. The shop had tightened the pinion nut the first time so hard, they said any harder and it wouldve stripped. Still Mazda denies me coverage based on this adjusters bogus theories. Mechanics say the bearing went bad causing a wobble in the drive shaft which in turn compromised the pinion seal, thus causing the leak. Differential was still running smooth and noiseless, when I discovered the leak and took it in. This then has nothing to do with lack of maintenance running out of oil or the pinion nut not being torqued down properly. I had to pay the shop out of pocket for part of the bill, as they gave me a break. They also paid for a rental car for the week, which also should be covered by Mazda. Local attorneys say this would really be small claims, but now Im searching on where to have papers served to Mazda as they have no real office in California, etc. Meineke shop owner and his mechanics are willing to come to court to give their expert opinion, etc.

Purchased a new Mazda speed 6. At approximately 44K miles, the engine blew (for lack of mechanical terms) at a repair cost of $8,600 not under warranty by 60 days but still under mileage (oh well). Was then told that new engine, turbo, etc. Would now be covered to an additional 100K miles. Now one year later, the car has a check engine light on. Took it to Mazda. They said it maybe a valve and would be $1200 to repair that. Somehow apparently not covered by the new warranty. On top of that, I had to pay $130 for the diagnostic that only gave a maybe result (apparently again not covered). Please contact me if there is going to be a class action suit against Mazda as it seems this happens a lot.

I bought a Mazda RX-8 with an engine warranty and Mazda refuses to pay for a new engine. There is also a recall on a part in an airbag and they refuse to fix the damages caused by a faulty part. If you are looking for a car dont go to Mazda unless you are looking for nothing but disappointment.

I own 2009 RX8 purchased brand new that same year. At the time of this review in Nov. 2012, it has only 16K miles. Problems with car not starting began long before; however, I was attributing it to flooded engine. However at 13K miles, seven months ago, it turned out to be faulty transmission range sensor switch inhibitor (part# **). A few days ago while on vacation, the same part failed again and we got stuck some 400 miles away from home. According to dealership mechanic after he spoke with Mazda tech support, this is a known problem; however, Mazda chooses not to address it. This is last the Mazda for me, my family or any of my friends will ever own. And if you want fewer headaches in your life, buy something else.

Well the short version is this; several years ago, I ended up suing Mazda because of the defective CD40 engine in the 626. I won, they refuted (with a new judge), and the win was turned in their favor. I still owed on the car with Fairlane credit. Both Mazda and Fairlane are owed by Ford. I spent close to $4000 repairing two transmissions on that car and now Im being sued to pay the balance of a loan I owe on a car that was a lemon when I got it. I dont mind paying my debt, but I dont have the car because it didnt work. There should be a comprise somewhere on this. Not trying to shaft on my loan, but the damages and near-death accident I had in the car as a result of the mechanical defect should be applied to my balance.

This is the nicest car I have ever driven. It now has 40,000 kms. and is running perfectly. BUT: when I first purchased the car I said that the brake and gas pedals seemed to be too close together and my shoe caught the bottom of the brake pedal when I tried to move from the gas to the brake. Did not think this was a major problem until we were sitting in the fast food takeout line and the car started to inch forward while I was stepping on the brake. I stepped down harder and the car revved up and lurched forward hitting the car in front of us. My shoe which was stepping on the brake was also touching the gas so the harder I stepped on the brake, the more I stepped on the gas also. While there was hardly any damage to both cars (some bumper damage to car in front about $600.) IF A CHILD HAD BEEN BETWEEN THE CARS, HE WOULD HAVE BEEN CRUSHED. This is an issue that should be addressed by the designers before someone is injured or killed. This problem is not unique to Mazda, other car manufacturers like Toyota, Ford, Mini Cooper all have the same problem. I also have a Suzuki, and this is not a issue with it, as there is about 3 inches space between the pedals. Is it possible that because Asian designers tend to design cars for people with smaller feet, that they do not consider that North Americans are generally bigger and therefore would wear larger footwear which may cause a problem in a confined space? I am going to have the brake pedal removed, cut, and rewelded so that the pedal is about 3 inches more to the left. This will fix the problem I have, and perhaps it will save a future accident that may be worse than the one I just had. Anyone else have an insights on this issue?

Mazda CX5 2016 Transmission Failure at 57,500 miles. How do I create a class action lawsuit against Mazda for a transmission defect that the manufacturer supposedly knew at the time of assembly? I bought the car new. After 30 months, the transmission failed. I had to dump the car after the repair, at a loss. On the positive, the body style was great, handling superior, interior lay out convenient, poor quality interior craftsmanship on seats, but to have the transmission crap out was a real bummer.

2014 Mazda CX-5 Grand Touring - Parts in the transmission failed after only 9 months and 16,000 miles. The car is at a Mazda Dealer for the third week. Mazda USA trying to get the parts to the dealer but way too much time has been taken.

I purchased my 2008 Mazda Tribute brand new. The first year (8 months after purchase), I noticed a sound in my car. I quickly took it to the dealer I purchased my car from. As soon as I pulled up to the dealership, the mechanic told me that it was a belt and was easy to fix at $150. He informed me that a lot of Tributes had been coming in with this issue, but not a big deal. I had it fixed. There were a few minor issues afterwards. Fast forward 2 years later, my car mysteriously would not start. I would have to catch a cab to work. When I called a mechanic to come out to take a look at my Mazda, it started (what!). This went on for about 6 months. I went on a trip to NY and once again it would not start. The dashboard cluster defaulted; cost to fix was $1000. I took it to a certified dealer and while fixing it, they informed me that I also had a transmission leak which would cost me $1500 to fix. At this time, a recall notice had been mailed and I was unaware of this issue. I needed my car being a single mother of 3; I had no choice. Fast forward to present day, 2013, about a week ago, my car started making loud noises. I took it back to the dealer I purchased my car from. Guess what! My transmission has to be replaced cost $3600 (really!) and I had to pay $100 for them to tell me that. Unfortunately, I was one of the millions hit with layoffs; no income. I called Mazda corporate and informed them that I was not aware of the recall notice sent out in 2011. The customer service rep informed me that there wasnt a recall and that I was misinformed. I informed her that I got the information off their website and from the dealership. She was not empathetic to my situation. I understand that my warranty expired. However, I feel that a recall should never expire. If you are aware that a defected part has been placed in your product, you have a responsibility to replace. I paid $17,000 for my car. With all the service issues, Im close to $7000 in repairs and towing fees - almost half the cost of the car. This is not fair to me and others, who work hard all our lives, especially when my car only has 75,000 miles and Im the only owner and now when money is nonexistent to me. Please do not purchase a Mazda. It’s a money pit.

Mazda 5 has suspension problems - I have had shocks redone 3 times in 7 years. I am a single woman not carrying passengers all the time!! Others have the same issues - otherwise a good car. Great car all around but they are discontinuing it - maybe because of the suspension problems. Gas mileage is good if you stay below 110. :)

Back in June of 2015 we purchased a new 2016 Mazda CX5 from Fremont Mazda in Fremont CA. Once we agreed on the price, the car was delivered to us in poor condition, the paint felt like sandpaper (it was not prepped right) and we found cookie crumbs in the cup holder and candy wrappers under the drivers seat. By the time transaction was done it was late (about 9:30PM), but even with the poor outside lighting, we noticed defects in the paint on the hood of the vehicle. The dealer assured us they would take care of it. It was late, and even with all these issues we took the car home, trusting that all would be made right. I could look past the cookie crumbs and the candy wrappers, but in daylight the next day, multiple defects in the paint were very apparent.We took the car back to the dealer, they had a Mazda rep look at it. It was determine that the defects were under the clear coat of the paint, but they were severe enough to do anything about. The dealer offered after some complaining to repaint the hood (could not guarantee it would match) or get us a VISA gift card for $500. As I was pretty fed up with the dealer, we opted for the VISA gift card. It took about 6 weeks and lots of calls, but what finally arrived from Mazda was a Mazda gift card, good for only 1 year, but for Mazda mechanical repairs only. What good is $500 of credit for repairs on a brand new car that has a 3 year warranty? By the way repairs dont include painting the hood. So now I have a car with defects that came from the factory that no one will do anything about. After multiple complaints, the dealer said, Mazda will make the next 2 lease payments to make it up to us, nothing ever happened. Then the dealer said instead we would receive a $500 check from Mazda. That was at least 4 weeks ago, NOTHING!I wish I could say the story ends here, but it got worse quickly. A couple of weeks after buying the car, a piece of gravel hit the windshield and cracked it so badly - the car is not drivable as the crack is along the drivers side of the windshield and quite large. The insurance company authorized a replacement ASAP. This was in early July. Turns out Mazda does not have any replacement windshields anywhere in the US as the model is so new, yet they continue in production somehow. It is now almost 3 MONTHS later and still no windshields available, no date as to when it will be, and no offer of help from the dealer at all.We have made multiple payments on this car since early July, have not been able to drive it and have defects that are permanent in the paint before we even got it home. The dealer not only did not keep the commitment of compensation for the paint, but offered us no help when we found out the back ordered windshield could take months to come in (and it has). We even checked into aftermarket windshields, but were told, they are also not yet available.As a consumer, I believe there is an implied understanding when you buy a new car, that typical replacement parts will be available, clearly not the case with Mazda and the 2016 CX5. We will never look at another Mazda, not because of what happened, but rather because the company and the dealer offered no help. I called Mazda corporate helpline many times. They dont return phone calls and when you do finally get someone, they tell you, you need to be patient, and we value your business, right!

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

New Mazda CX-5 2016. Transmission replacement at 4,000 miles. Has this happened to anyone else? Will take 5-8 working days to deliver new transmissions. Counting holidays, I will be without my brand new car for 2 weeks :(. Never had this happen to a new car before.

My 2005 Mazda Tribute 2.7L V-6 5 Door right rear shock mount separated from the vehicle body. Basically the inner right rear wheel well arch house is rotting out from corrosion and the shock mount is unstable and detached from body. Since this is not uncommon, Im surprised there is not a recall on this between Ford Escape and Mazda Tributes. I also have an intermittent gear shift selector problem as in at most inopportune time the transmission will not allow you to shift out of park. Very frustrating, cannot pinpoint cause.

We bought new a 2011 Mazda and everything with it is great except for the air condition always being clogged. So far to date, it seems that its been clogged 5 times and each time, its costing me money to get it unclogged. They told me that there is NO RECALL for it nor a repair except of the CONSTANT UNCLOGGING of the AC. I love my Mazda but I know this is a deal breaker for me to constantly get it repaired for the same problem over and over again. I just dont understand to why Mazda have designed this so poorly! We had a Toyota Corolla, a Mazda Accord and a Pontiac and we have never had any problem with their AC being clogged. This is so frustrating!

Mazda roadside charged me to use a towing company to pick up my vehicle and take it in for service. My vehicle never made it to the service department, they kept my car and wanted to charge me additional to tow again. I was not able to retrieve my vehicle so I lost to towing company. I called the bank they retrieve the vehicle and repoed. The car was auctioned off. Now it shows on my credit report. Im having a hard time getting a vehicle due to open loan.

Hi - My 2010 CX7 with full Mazda service history and only 57600 miles on the clock, stopped at 60 MPH on a busy dual carriage way with my kids in the car, I could barely steer or brake it was terrifying! Luckily we managed to come to a stop only because it was a quiet time of day on school holidays or god knows what could have happened. I called Mazda to advise them as I thought they would want to know about the issue, total stone wall.I had the car towed to a garage nearby who told me the engine had seized due to it being starved of oil, the car was FULL of oil. They checked and it was a block in the sump. After doing research I realise this is a very common problem with Mazda and I cannot believe they are totally ignoring this issue, not help offered. My car was worth #7.5k now its worth nothing! Where is Mazdas duty of car to customer driving this car, why are they not making sure dealerships are checking this issue to protect people at service, what will it take, someone to be killed! I am just disgusted at their refusal to acknowledge this issue.

In a previous post of about one month ago, I stated that the compressor had gone out on my new 2016 Mazda 6 GT. Can you imagine this, the dealer repaired it 4 weeks ago. Now its in the shop again for the same thing. Compressor/air conditioning system went out. This car has about 3000 miles on it. I contacted Mazda on all levels because I want a new car. I am still waiting to hear from the dealership. I currently have their loaner. Trust me. This is so very frustrating!

This is a fun car and great to drive. Not for everybody, as it requires some extra care. Mine still like new. No more is being made due to the fuel consumption regulations. As a sports car, I enjoy the extra space in the rear seats. The body style is just super.

In 2005 I purchased new Mazda 3, it never gave me any problems. I traded it in for a 2016 Mazda 6. After app. 6 months the vehicle started jerking forward when I moved the car from Park to Drive. I took the car in to be checked and they advised me the transmission had to be replaced. I am somewhat disappointed; however, Im glad it went out prior to the warranty expired.

I truly love my Mazda. Had leased a Mazda 6 for 3 years. Liked it so much I leased a new one for three more years when my first lease was up. Has all of the best features you could want. Comfortable and classy. Plenty of storage room in the trunk and all of the controls are easy to use and understand. Only complaint is that the controls on the levers behind the steering wheel can’t be seen in the dark.

Two years ago I had my VVT valve and timing chain replaced because of extended warranty. Now, the timing chain is making noise again and I believe the same problem has come back. The turbo has also had to be replaced. No help from Mazda.

After less than a year of ownership my MX-5 convertible was developing holes in the soft top from rubbing on the frame. I researched the problem and found several instances of this including a long term test done by Motor Trend that showed photos of the top wearing in the same exact spots as mine. Their top and others I saw were fixed by replacing the frame with a newer design that doesn’t rub and the cloth soft top. For some reason on mine they will only replace the cloth top. That will not solve the problem.The service department agrees with me and so did The person at Mazda I talked to on the phone but Mazda still won’t approve the frame replacement. This will be my first and last Mazda purchase! I have owned several new cars and have never experienced anything as bad as this. It’s a shame because I really do like the car otherwise. But if they won’t fix an obvious problem I’m not going to take a chance that I’ll have a worse problem later. Trading it in for another car before this new top starts getting holes in it!

I recently purchased a certified pre-owned Mazda 6. After owning it for only 5 months, the brake pads on the front of the vehicle are completely worn. Mazda expects me to pay $100 to fix my vehicle? I feel this to be ridiculous. I shouldnt have brake issues so soon after owning a car and Mazda should do the right thing and fix my vehicle for free.

My daughters RX-8 has been giving her a lot of trouble, completely dying at times while shes driving. Shes had it to a Mazda garage that told her that she needed new sparks plugs and wires, etc. She herself paid $1,400 to get this fixed (at this time, it was under warranty). The day after she got it home, it did the same exact thing. She took it back to the Mazda garage and then they told her that she needs a new engine, but her warranty had expired a couple days prior to her taking it back in. Now she is due to start her freshman year at college, with an unreliable car unless shed rather use her tuition money for a new engine (I dont think so). Mazda should be embarrassed to allow a young lady to feel unsafe, when she is trying to get an education and better herself. I dont know if there is any other avenue that I can take on this matter and suggestions would be greatly appreciated. Thanks.

I have been a Mazda customer since 1998. Never had a problem. I got this 2014 Mazda6 and noticed the tongue in front of the car, knew it wouldnt make the winter. It didnt so now I have to pay $1000.00 every spring for this car. Re-engineer.

What I went through, I wish not on anybody. IPAC Mazda did an oil change and gave us the OK on our Tribute. Three days later it wouldn’t start and we had it tolled in to discover it overheated. The vehicle gave no warning sign and Mazda okayed it with their full circle check, not to mention we purchase an extended. We have been mislead by numerous persons and our vehicle stayed there for 2 months with the same answer. We trying to have the extended IW pick up the charges on good faith. Not to mention this is the second Mazda we had a problem with. They’re a long history from day one with our RX8. If anybody wants to listen, Ill give the horrible service detail and lies. We pick up our vehicle and had to call an officer for instruction.The consequence is they kept our vehicle for 2 months with no phone calls or status what they’re doing. You dont find too many people purchasing 2 vehicles the same day and the RX8 shutting off on us for a 3 years period to finally replacing the engine. The Tribute is left for us to do the repair. All we are asking is for help and to get our point across so nobody has to spend their holidays driving around in an unsafe RX8, which me and my family relied on the Tribute.

I send my Mazda Soho in to Mazda to look if they can find the problem that my car has. It’s cutting out if I brake. They place it in the box. I get my car back and still it cut out. I took it back and they said something in the engine. I get my car back and still it cut out and it starts smoking. So I took it back for the 3rd time and this time, it was at Mazda for a week and still they don’t find the problem. Now, I must go and pay for somebody else to look at this problem. I’m not happy.

I bought a new Mazda MX5... It is only a few thousand miles out of warranty. That is when my Air Conditioning clutch froze up (of course after the warranty ends) on the Air Conditioning Compressor and now it blows HOT air. Mazda wants $1,200 to replace it, so I spoke to Morgan at Mazda about this problem, thinking Mazda would stand behind it considering the small amount my AC unit was used. The thing is I live in the Mountains in NC and really did not use the Air Conditioning very much. I bet that AC unit has only been used 10% of the time... Plus, I have purchased 2 brand NEW Mazdas in the last 5 years. Mazda still refused to stand behind their product and cover this under warranty... I am done with Mazda. I will never buy another Mazda again and I am going to warn everyone I can about Mazda poor service after the sale. What a horrible way to treat your loyal Customers. Something similar happened to my Father and Dodge stood behind their AC unit even after the Warranty expired... Now my Father will only buy a Dodge. Mazda just does not get it. Mazda just lost an entire family and friends of future Customers. NEVER AGAIN...

My 2008 Mazda Cx9 went into flames while parked in front of the house. Horrible times. Had to get the kids out right next to the burning car. I had a transmission problem before, which took a lot of money and effort to repair. I was ok with it, but a car that burns while parked is something I will never accept.

My Mazda gets great gas mileage, which is one of the main reasons I purchased it over other small SUV/CUV models. It also has a stylish design that I like. The next time I purchase a new car I would seriously consider getting another Mazda SUV.

We have had a 2015 Mazda CX-5 for about 6 months. Its a comfortable car and is pretty fun to drive (no comparison to my BMW X5 35d but then it was half the price!) My wife drives this car 98% of time. Most of the miles are on the Interstate. We are very unimpressed with the mpg. Claimed for the 2.5 AWD is 30 highway and 24 town with 26 avg. - we are nowhere near that. The current average is 21 mpg! Yes its been awfully cold but even my diesel Bimmer only loses -1.5 mpg average (which is still 25.5!). Ive also found the AWD to be mediocre at best. We have a 2013 Subaru Crosstrek that my oldest son drives and it is 10 times the vehicle in snow. My advice is dont believe all the magazine reviews! Apparently all the ads Mazda is running sells cars and gets good reviews. In hindsight, I would likely have been better off with the Subaru Outback or Honda CR-V. The fit finish and appeal of the CX-5 are great. But if you are most concerned about fuel economy and winter roads...keep shopping.

Mazda 6 emergency brake caliper recall - I cant believe that I have been a Mazda fan this long and am treated so badly. I have been swearing by their cars for years and now. I wont anymore. I got a recent recall (Ive had them in the past) and was treated poorly. Actually, they refused to send me a refund for work that was done prematurely because of a faulty part. I am upset because I really was one the 1st people to drive my 2014 Mazda6 in the ATLANTA AREA. Basically, the work I had done wouldnt have happened had they recalled the issue sooner; now they refuse to pay me back! It always kills me; how a company making millions of dollars refuses to pay loyal customers hundreds of dollars to keep them. Its OK. I will find a new car brand to stand behind next. File Number **.

I had an accident in my Mazda 6 on February 17, 2012. I was totally innocent as someone drove up the back of me. My car was towed to a local crash repair. They ordered replacement parts from Mazda on 27/2/12. To date, they have still not received the parts from Mazda and hence I am still without my car. I contacted the customer support area to find out what the problem was and they advised that Mazda was moving warehouses and unfortunately they couldn’t locate the parts. I rang them back today, 17-4-12, only to find that some parts will still be at least 10-14 working days away. I have been without my car for 8 weeks and will not be getting it back in the near future. Mazda definitely do not live up to their value statement.

I own a 2005 RX 8. Kept up with the oil change and maintenance of the car, I seen that Mazda was doing a recall on the motor and wanted to know how could I get my car into the program to get a new engine. I love my car and will never part from it. Ive found water in oil stick and even though it hasnt ran hot would it be a problem to have a new engine in my car? Please email me at ** for more info on this issue. Thank you.

I had purchased a 2000 Mazda V6 from an independent dealer. He sold the car with no warranties. I purchased my car on 3/5/12 and less than five hours after I had the car, my engine blew. The owner does not want to fix my engine nor refund me the amount that it will cost for me to put another one in the vehicle. The car was $2,700 total. After weeks of trying to get the situation fixed, he said that he will put $350 towards another engine and I have to pay the rest. That is not fair to me as a consumer because I didnt have the car long enough to blow the engine and I feel like I should not have to pay out of my pocket to replace it.

This car drives very similar to the vehicle I replaced- Lincoln Navigator. I test drove my Mazda CX-9 during a snow storm and I was pleased at how well it barreled through snow drifts. Its very luxurious and roomy. Also fits me in regard to seat belt since Im very short; many belts cut me off at the neck. Love the interior, including color. Great gas mileage. Im proud of how car looks and performs. But I have difficulty locking car from inside car while car is still running, or turned off in my driveway... And I dont like the exterior color of black - really shows dirt. I also wish I had a tow package...

Mazda CX-7 2011: In June of 2014 I lost my first turbo, at 54,000 miles. After having the turbo replace it turned out that my fuel pump was also bad, had that replaced. In July of 2015 a weird noise began coming from the area of my turbo. Brought it to the Mazda dealership and was told it was probably a wrist pin. Brought my car to another dealership and it turned out a few bolts between the turbo and manifold had broke and the gap was causing the whistling noise. Had to pay for bolt replacement out of pocket (over $1000 because they also insisted on replacing the seals on the turbo). November of 2015 my second Turbo went. I was over the Warrantied mileage and warranty was denied. The turbo warranty from previous installation had also expired after 12 months. Replaced turbo at my own expense. January of 2016 the car flashed a check engine and oil light. Pulled over and immediately shut the car down. After having the car towed to a repair place it was discovered that the crankshaft bearing had gone bad and destroyed the motor. I basically have a worthless car with only 67 thousand miles on it.

My 2005 Mazda 6 broke down along side road. The engine only had 40,000 miles on it. I called Bob and he told me to have it towed there and hed take care of me. I was later told that the engine blew but as his crew looked at it, they verified that the engine and oil was clean. He said hed call regional and see what he could do for me to get the engine repaired or replaced.After several weeks of run around, I was finally told that it was going to cost $90 for the service team to look at the engine. I was then informed that he could put a salvaged engine in for $4,000. I about freaked out--$4,000 for a used engine that came with a mere 90-day warranty? I called Mazda headquarters and was told that I shouldve bought an extended warranty. I told her that she was crazy as no car costing over $20,000 should have a blowing engines with a mere $40,000. I then asked if Mazda would help out by paying for the service or the engine--or at least half, so that I could get the car back working. She told me that Bob offered me a great deal and I had refused him. I told her what he offered and $4,000 for a used engine plus other parts as needed didnt sound like a good deal to me at all. I asked her, If it was you car, would you not expect Mazda to stand behind their product and assist? She told me that Mazda stands behind their products and I shouldve purchased the extended warranty. After reviewing the Internet, I found out that Mazda 6 engines seem to have a lot of loss of oil or blow out problems. I always thought Mazda was a good company but I know Ill never purchase another. Ill make sure that everyone I speak with would hear about my experience with the vehicle, the dealers run around, and the arrogance at Mazda HQ in California.

I have a problem with my power steering pump. I had an accident last year and after the dealer had repaired my car, I started having problems with my power steering. When I asked if that problem could have been from the accident, he told me no, because the pump was in the back when actually, the pump is located just where my car got hit really bad. I couldnt even use it since the wheel was all bent.To make this easy, I had to pay to get the pump replaced and one year later, I have the same problem in the traffic and couldnt even get it to work again. I took my car back to a different Mazda dealer, but I was told that my pump looks great and if it happens again, they will look for a different problem. But I might have to pay again for a new pump! What a joke! I just hope I wont have an accident before someone from Mazda do something! And to top it all, Mazda had recalls on this problem and they told me it is safe to drive like this! Im waiting for a response soon!

The clutch on my Mazda 6 (bought new) wore out after approximately 10,000 miles. Replaced by Mazda Main Agents, this also failed after approx. 10,000 miles. Again replaced by Mazda Main Agent, and lasted only around 10,000 miles. Regularly serviced by the same Mazda Main Agents (except just once).I am 81 years old, have held a driving license for well over 60 years. For many years did all my own servicing, maintenance and repairs. You name it and I have almost certainly had it in pieces. The exceptions being gearboxes and differentials. (Never had one of these fail). I claimed reimbursement for these repairs, but was told it was due to my riding the clutch. Rubbish! when I learned to drive back in the 1950s riding the clutch was a sin because, in those days cars were fitted with carbon (graphite) clutch thrust bearings which being soft would wear out very quickly if one rode the clutch, modern cars are fitted with tapered roller bearings or simple ball races. I never wore one out but the ingrained lesson never to ride the clutch has stayed with me ever since.A letter later from them suggested that I was accelerating away from traffic lights etc. too hard, insinuating that perhaps I was a bony racer. In my 20s, 30s and 40s this MIGHT have been the case, but in my 70s and now 80s I am long passed such behavior. I have done everything required of me prior to taking them to the small claims court, including utilizing the facilities of Mediators but they still keep coming up with silly replies. The latest being that I have the clutch examined by an authorized independent company. They also said that this would be impossible because the parts were thrown away on being removed. I am about to write to them yet again informing them that I have, together with other items, both the clutch and the scored flywheel that was replaced in my garage.Advice to everyone considering purchasing a new car, DO NOT BUY A MAZDA without checking the record of service one can expect from your Mazda main Agent. If anything fails, it would seem that they will do anything to avoid recompensing one for anything failing. My claim will be made under the Customer Rights and Protection Act, under the section stating that any purchase should be fit for purpose and last a reasonable length of time. All the time that this correspondence has been going on, (several months) the worry and stress has had very severe adverse effect on my health. They have been informed of this but apparently consider it not worth their while to make any comment on it. Hopefully, if you wish, I will come back to you and let you know the result.

Has 52000 miles and no repairs. Only changed tires and brake job at 50K. Tires were still good for another 5K. Smooth riding and fast, but she loves consuming gas. Ample cargo room for 4 sets of clubs and luggage.

I purchased a Mazda RX8 in 2004. Since the date of purchase, I have been experiencing many problems with the vehicle. To this date, the vehicle only has 40,000 miles. If the vehicle remains idle for 3 days or more it has to be towed in for repairs. The dashboard panel goes blank. Now, the dealership is telling me the cause of the problem is the engine failing compression test and thats a cost for the consumer when I have complained about the vehicle since day of purchase. Records shows each time the vehicle been in the job. The vehicle is practically new.

Over the past month both my husband and I have been shopping for a new vehicle. Since we both have very different needs, it has given us the opportunity to visit multiple dealerships including Volkswagen, Hyundai, Jeep, Honda, Subaru and Mazda. Driving a variety of vehicles. The Volkswagen, Hyundai, Jeep, Honda, Subaru experiences were all pleasant. WITHOUT exception each of the sales people followed up with us with either a thank you email or phone call and WITHOUT exception each of those dealerships offered us water or soda while we were looking at the vehicles - particularly nice given the heat-wave weve been having. Now to the Mazda dealerships. Please note I use the plural. That is because my husband truly was interested in a Mazda 6. We have visited three dealerships in two states and have encountered the same outdated sales practices in all three places. I am not a mathematician but it seems statistically improbable that these practices largely abandoned in the industry would be independently retained by three separate individuals. It seems more likely that the corporation itself still encourages these practices - salespeople accompanying test drives? Sales managers insisting on speaking with you before you leave? Continuing to try and sell you a car youve expressly said you do not want? Frankly, I am doing whatever I can to encourage my husband to buy the Accord Coupe 6 cylinder. I love the car, the salesman has been wonderful to deal with and I dont have to dread what comes next even if we were able to buy the car.

Mazda paint is really soft. My 2011 Mazda cx7 paint is totaled: noise clip, hood, doors, even starting on the roof. This all started at less than 16,000 km. Now, with 30,000 km., the car looks like its 10 years old. I have fought with the dealer but they dont care (Northside Mazda Sault Ste. Marie, ON Canada, owned by the Palumbos). I have spoken to Mazda Canada customer relations and set up an appointment (which took three months) with the district manager. He pretty much said it was normal and couldnt see Mazda covering the damage. What a crock of **. If they were to cover it, it wouldnt be warranty but a goodwill gesture. But I would have to talk to Japan. Im not holding my hopes up. But if I could get just one person to not buy a Mazda from this, it would make my day. Dont buy Mazda. They dont take care of their customers. I will never buy Mazda again.

After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. Even though the preowned warranty was for 7 years and 100K miles they wouldnt cover the repair costs due to some technicality they cited with the warranty agreement. The original dealership changed ownership twice in the three years, so I brought the car to another dealership for repairs and dealt with Mazda corporate for reimbursement. The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty.After repeated attempts to contact the customer experience center both by phone and email, over several months, I could never get past their first line of customer service to make my case to anyone with any authority to review my case. On several occasions they indicated they would get back to me, but never did. I would recommend against buying a new or preowned Mazda. They do not stand behind their product as evidenced by the initial faulty drivetrain and lack of customer support.- Steve

I bought my 2015 Mazda CX-5 from Fox Mazda in Grand Rapids, MI in February of 2018. At the time it had 31,000 miles on it. Last week, I went to start my cart and the engine started and then sputtered and died. After getting a tow, the Mazda dealership in WI (where I now live) has informed me that my high-pressure fuel pump has failed. Between the tow, labor, and parts it is going to be over $1,000 to repair an item that should not be breaking on a car with less than 50,000 miles. On top of that, the part is apparently back-ordered and I was told that it could take anywhere from a week to a month for them to get the part in. So now, I am without a car for an indeterminate amount of time as a result of fuel pump failure on a relatively new car with low miles.

My car started hesitating for a couple of weeks. After my car was diagnosed and serviced for the alternator and wiring, another problem was diagnosed, a leak under the intake manifold (PCV hose). After the tuned of $1400 plus paid out, I drove it off the lot and the engine light came on. I turned around and brought it back. On 10/19/11, they kept the car. The next day the tech advised me that he drove it for 10 miles and nothing happened. My car remained with them again. They cleaned the connectors and tested the solonoid valve and they said it was okay. I picked it up on 10/20/11 and the same thing happened. They kept it. I picked it up the next day. On 10/21/11, again the light came on after leaving. I went home and called them. The tech stated it would cost me another $400.00 plus. What? I stated they should fix it because the engine light was not the problem. I brought it in for the alternator and wiring. What happened with my engine light? I took the car and went to work. There was no light on and then, the light was on, etc. Oh and by the way, they stated to me the valve with an open and shut flap could stay open or closed and I should not worry. They were lax in that statement. Do they not understand its my engine light? I have had my Mazda 6 for 5 1/2 years and never had a complaint regarding maintenance and repairs from the Mazda dealer before. What is going on? Or, is it just the Mazda dealers in Lodi, New Jersey? If theres a class action suit in the making, Im in.

We bought a fully loaded CX5 in 8/14. It was the best decision weve made. Because of my back problems, I need to have a seat thats adjustable as well as an upright position. The CX5 provides that for me. Last summer we drove across the country and depending on my back, I was able to make adjustments to make it very comfortable for when I drove as well as being a passenger. The safety features such as the blind spot monitoring, the rear camera, and the automatic lights and windshield wipers were so helpful when driving. I felt so safe in this car. Mileage was good too, the car still has under 12K and were doing 26.7 mpg total.My only negative is that the rear hatch/door is not power controlled. In a fully loaded car I wouldve expected that, but it was not an option. I do want to note about some of the other reviews here - people need to explain their problems better. Owners also have to be realistic. How one drives a car does affect brakes. Front end Collisions only trigger front air bags (not side ones). Injuries can be caused by not wearing seat belts. And yes, sometimes cars have defects, but tens of thousands of cars are made of a particular model each year. A few will have problems from the get go. This is why many states have lemon laws. But if 5 people report the same problem, this is not a defect. Most likely your car got that 1 in 25,000 bad part. In that situation, if you can definitely prove it was Not your fault, you may get the maker to pay for the repair. But usually you cant, so hope the bill is low - that’s all.

My oil cooler started to leak. The dealer told me that the problem is a gasket, but I need to buy the whole part (oil cooler). After doing some investigation on the internet, Mazda knows that this is a problem and is not doing anything about it. If I dont get this part changed by Mazda (at the very least get a discount), I will never buy a Mazda again. I really love my CX-7 but this is not the only problem I had with it. This is the one that really filled my jar.

Windshield has chipped and cracked so that it had to be replaced and could not be repaired - 4 times in 2 years. Is Mazda addressing this issue? I am not paying for another windshield. There is clearly a design flaw - is this how they accomplished good gas mileage for this SUV?? Id rather pay the extra fuel costs.

I leased CX-3 for 3 years from Mazda. When I returned it, I thought my car looked pretty well maintained except the curb rash on the wheels. I was wrong. The wear and tear charges were more than $1000 dollars because they charge for every little thing you did not even notice when you had your car plus on damages that Mazda should be responsible for. For example, if you drive in rain or wash your car, there will be water damage in the headlight that is going to cost you $350 for EACH headlight. The receipt is the final list after I made them remove a few things. I am leasing a car from Mercedes too, and they are not charging me for every tiny scratch like Mazda did. So if you lease a car from Mazda, make sure you fix everything including tiny tiny scratches and damages caused by their poor assembly.

I purchased a 2008 Mazda CX7 Grand Touring turbo in 2011 at 32K from CarMax. I was very happy with the vehicle and maintained it appropriately with oil changes etc. I am now at 78k Dec. 2014 and without warning the car started to make a loud noise and would not accelerate over 40 miles. I called CarMax about my extended warranty and was told it expired at 75K and I was at 78K. The car was taken to a reputable mechanic and when he pulled the engine down there was a massive amount of sludge on the engine resulting in cylinder head, timing belt, transmission damage. It appeared the car wasnt maintained. The engine has poor circulation of oil and although I just had an oil change 2 weeks prior to this incident it looked as if there wasnt any oil in the engine. It is irreparable. I still owe $9,000.00 on the vehicle and cant drive it. I just had hip replacement surgery and I have a disabled brother. We both depend on this vehicle and I am caught in a bad situation. It appears Mazda is aware of this problem per the complaints logged on the NHTSA website for the same make and model indicating engine problems and Mazda ignoring this issue. If I give back the car I still owe money!!! I cant afford to pay for a car and have to get one also. Buyers beware of buying a Mazda!! There is a hidden problem the company knows about and will not make good on something that they know is wrong to consumers.

The Mazda 2 was on the Nissan dealership lot in Glendale. They took me through the ringer and $8000 car ended up being 20,000. Upon the free oil change they offered for year three of those changes. They put the wrong oil during routine. The most had multiple problems with the EGR valve malfunctioning, heart idling fuel injection malfunctioning interior begin to rip and tear fade out. I believe some of the problems were due to Glendale Nissan. What a horrendous collections people to represent a brand.

This car is extremely dangerous. It’s all touchscreen, and the numbers and letters for heat, music and air conditioning are so minute you can barely see them. Wtf??? Why not knobs. Are your engineers stupid, I have to date almost been in 2 very bad crashes due to trying to just turn on the air. I also hate the touchscreen for the Internet connection using my phone. This is ridiculous and so dangerous. I made a mistake buying this car.

I bought a new MX on Jan 16, 2016. I already owned a 2004 MX5 that I bought new in 2002. When I bought my new car I asked if I qualified for the $500 loyalty incentive, which they assured me I did. During closing they did not have it included. The closer said it was an oversight and the sales mgr would take care of it. After the close, the sales mgr had me fill out paperwork and submit a copy of my 2002 cars current registration. He said it would take about 3 weeks to process. It has now been 3 months and I still have not received the $500. I have called the Mazda customer care # several times, and I have contacted the dealership several times. They say they are looking into it but they do not return my calls or email. I think 3 months is more than enough time to resolve this. Im very unhappy with both the dealership (Auto Barn, Chicago, IL) and Mazda USA for not delivering on their promise.

This is my 3rd Mazda and all have been completely reliable and cost effective without being “stodgy” looking. The 2019 CX-5 is fun to drive while still being economical, supremely comfortable and safe! It’s loaded with so much amazing technology that Mazda employs a tech person to explain it all!

My mom gave her old mazda. We had no problems with it until we were stopped at a light and the oil light came on. 30 sec later the motor seized up due to a cracked housing for the oil filter. Out of the blue the housing cracked blue oil all over the bottom of the car and seized the motor. After talking to mechanics junk yards and other people on the Internet, we found that this was a very common situation. I put in a complaint with the NATSA the ph number is 888 327 4236. The more complaints the better the chances are of us getting our cars fixed to everybody that has had this problem.

2012 Mazda 3 6 speed with Skyactiv Transmission problems - This car had 180 miles on it when I got it; it now has 2000. From day one, I have experienced problems shifting into 1st gear, where it just plain and simple will not go into gear. This happens whether the car is cold or warm. Also on 2nd gear and reverse. It sticks in almost every gear. It clunks loudly when putting the car into 1st gear initially and when going from 1st to 2nd. It also accelerates on its own when I am both shifting up and shifting down. I have almost hit someone at a stop light and while sitting in stop and go traffic because of this issue. It happens every day, intermittently. I feel very unsafe driving it. Mazda has said that they will contact the dealership and speak to them, because the dealership will not confirm nor deny that these things shouldn’t be happening, which is weird seeing as the car is brand new and no brand new car should ever refuse to go into gear nor drive on its own. I had a 2004 before this with zero problems and I regret buying up. I am very unhappy and in danger.

After more than 30 years being a Toyota car owner, I made the mistake to buy a new Mazda CX9. Last week, I went to the car wash. When I came out I found out that the BSM (blind spot monitor) stop working. So I took the car to the dealer and they found out a very tiny scratch, an inch long. It wasnt a dent, not even damage the paint. But they said that this damage the computer, and they send me to their Mazda collision shop and want to charge me 1,500$ plus a new computer. UAU “Are these cars so weak?” Trying to take advantage… I dont know. But Im very disappointed. Never again Mazda. Never.

CX5 with 105,000 miles. Started car, backed out of garage, proceeded to drive away and a loud noise just before the car died. Ended up pushing the car back to the house and into the garage. Spent a few hours looking over everything and could not find the source of the problem. Checked the oil and it was fine. Checked fuses, all were good. Checked starter and alternator, all good. The next day I looked under the passenger side of the vehicle and notice two drops of oil on the garage floor. Checked oil again and it was up to level. Followed a small trail of oil pooling on the dust cover (under the engine) and saw two jagged holes in the engine block just above the oil filter. I wish I could post pictures of the holes and block pieces. The engine block wall is VERY thin and not what you would expect. Mazda really went cheap on manufacturing these SkyActiv blocks! The car belongs to my wife and is out of warranty range so with $13k left owed on it, were screwed. One more thing to add is Mazda had already replaced the defective automatic transmission at 80,000 miles.

I purchased a 2015 Mazda CX7 from Looms Ford in Fredericksburg Virginia June of 2015. At the time of purchase the vehicle had 37K. Looms Ford knew that the battery was going, told me when theres a problem, contact us. When the car wouldnt start about 6 weeks later, I called and they informed me, not their problem. The battery blew up under the hood, had it towed, mechanic said he never seen anything like it. Thats the first problem. Car made a whistle noise, come to find out its the turbo. Mind you this car has only 64K miles on it.Called Mazda, told them the turbo had failed. They want records of all maintenance. I can give them records of battery situation because the car was towed. But when it comes to changing oil or filters, I am quite capable. Now they wont fix turbo because I chose to change my own oil instead of paying someone else to do it. Mazda us nothing but a letdown. I wouldnt recommend a Mazda vehicle to my worst enemy. I will NEVER buy another Mazda.

2010 Mazda 3 - Another one bites the dust. I work from the house, do mainly highway driving and put about 100 miles a week if that on the car right now. I was driving on the highway and RPM started to rev up; I couldnt switch gears and clutch gave out from underneath me. Luckily, I was able to roll off the highway when I noticed the problem. Of course, one problem leads to another. The battery then died at the shop. I had to replace it as well. This comes not even a month after the rotors for brakes hit the fan. This has got to be one of the most problematic cars I have seen. A clutch dying in less than 3 years and the worst part is my car was due off its lease next month. I assume this to be a manufacturer defect, and maybe one day they will admit to a faulty clutch. As for customer service, its some of the worst I have ever seen. They review your concerns with an eraser or write with one. Horrible company and car!

I drive a 2009 Mazda CX9. On Friday Sept 18th I had picked my kids and friends up from school. Normally I wouldnt stop and grab a coffee but I did. When we came out and were getting back in the car I heard a bang, I looked and my front left tire was just about falling off. Thank God we stopped because I would have been driving with 4 kids in the car. I had to have the car towed, and have my brothers friend that is a mechanic look at it. One week later on Friday, Sept 25th I got a safety recall letter in the mail saying lower control arm ball joint can corrode, well that is what happened to mine. I Had it towed to a Mazda dealership. The Service Manager called to tell me I need new front tires. I said that should be part of the recall because everything I have read about symptoms of ball joints going bad is front tires balding. Well I have called Mazda three times and spoke to different people and nobody will help me. My back tires are just fine. I bought Mazda because I thought it was a safe family vehicle, I will be selling and getting something different.

I have problems with my Mazda 2 Zoom-2012. The battery had to be changed by the Distributor in Costa Rica as it died after 2 years. Now, after two months with the new battery, the car does not function.

My Mother bought a brand new Mazda 626, this was a long time ago. SO long ago, that CNN news was just getting started. My mother was killed in this car while driving home from work, she hit a telephone pole at 45 mph. She was removed from the car and taken to the hospital where she died shortly thereafter. We were stymied as to what happened. No one knew, then we found out, way down the road, through CNN news that the car had a history of the ignition turning itself off if you had a heavy key ring. Of course there were accidents all over the US many fatal, some just injuries, etc. I found this out about this car, about a year or more after the accident. Recently I did a search on this Mazda 626, and I couldnt find a thing about it. Was all information removed about these cars, what happened, has Mazda fixed this problem? I hope so, as a year ago I bought a Mazda 5 which so far, has been a great little car. It took me 28 years to be able to buy a Mazda. BTW, Hasnt GM just spent a lot of time apologizing to its customers for the same problem? Wonder how many people died in the GM cars? Mazda didnt even apologize.

I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

I want to report that I have issues with my CX-5 and I believe there is a design flaw. In my first week of purchasing the vehicle, March; the windshield cracked (18+) from a rock chip. It was then replaced and nearly two months ago, Thanksgiving time, another rock chip caused the windshield to crack (18+) so it was then replaced. Then recently this past Friday, a rock chip also caused the windshield to crack (14+). This car is not even 1 year old & the windshield cracked 3 times. I believe there is a design flaw with the windshield, or the process for making the windshields is not correct. There are cars on the road for over 10 years old which get rock chips and do not crack. There is a problem here.

Just wanted to mention that my 2009 Mazda CX7 with 39K miles needed a new transmission. It would not go in reverse one morning. Extended warranty covered the cost minus deductible but Im very leery of buying another Mazda.

I have previously owned 2 Mazdas. The last Mazda 6 was totaled in accident. As I recovered, I began to decide on a replacement vehicle. I was drawn to Mazda. The new 6s do not have the same sporty look as my previous 6, so I considered other styles. As we were test driving several vehicles, including a 3, the salesman pointed us to a cx-7 under the dealership awning. He pointed out the incredible deal due to the enormous vinyl windshield cover at $21,999.00. We test drove the 7 and decided on this vehicle. The salesman had us consider owning this vehicle versus another 7 with lesser options for similar retail. Inside, another man entered the cubicle to inform us that the windshield cover had been put on the wrong vehicle. I am familiar with signing and obligation, so relevance here is the constant. The vehicle was not just on the lot, but in a hot spot under the awning and according to the conversation, had been signed wrong since at least the previous day.I did not purchase a vehicle from the dealership that day or since then and have been deliberating on the most respectful way to handle this situation. I look forward to action to rectify this unusual situation.Cordially,Lucy

Ive have my Mazda 2 for 9 months and Ive this problem every now and then but its been happening more lately. I start my car, put it in drive or reverse and I go to use my brakes and they lock up. I cant press down, so I have to pull my E-brake, turn my car off, take my key out then I put my key back in and start my car and its all fine. Luckily its only ever happened to me when there are no cars around but its getting more consistent 2 times in 1 week.

Two Mazda 3s 2010 - Revving from 1000 - 4000 when braking, struts, bearings, now car is rolling parked in 1st on a 25 degree incline. Ive driven standard (manual) all my life and this should not happen. Back to dealership.

2008 Mazda CX-7. Too many problems to mention with these types of vehicles. There have been tons of recalls and if you happen to move and forward your address, they will still send the notice out to your old one just so they can screw you out getting the work performed!

I bought my 2008 Mazda CX-9 in 2010 with about 23,000 miles from a local dealer. I loved the vehicle until the past few months. My car is now 5 years old with 78,000. I have had regular oil changes and have done all scheduled maintenance since Ive owned it. I had issues with the tie rods (scary story as well) that needed replacing. I expect brakes, tires, batteries, etc. will need replacing. I even expect that at some point the water pump will require replacing. What I did not know, is that the water pump, which of course failed a month before Christmas, is in the middle of the engine. In order to replace this $159 part, the entire engine had to be removed. I was without my car for 4 days and the total bill was over $1700. $159 in parts and $1500 in labor ($105 per hour). I am of course out of warranty but the dealer said to call the customer service number, they will likely help. NOPE, not a dime. What I have discovered about Mazda is that MAZDA DOES NOT CARE ABOUT THEIR CUSTOMERS. I will NEVER buy another Mazda and I will be telling the world for the rest of my life. Mazda just doesnt care about their customers so think of that before you make such an expensive purchase.

OK, the car drives and handles well so thats why it gets two stars but otherwise owning it has been awful. The computer needs to update? Reboots in the middle of driving. No kidding, literally on the road, using the navigation I spent several hundred dollars for, the cars computer reboots. Not once, twice. I take it to the dealership, the guy says yeah, the computer needs to be updated, no big deal.Then there is the computer not recognizing my phone 9 times out of 10, including when I wanted to dial 911 to report an accident. So useful! Even when it does recognize the phone, want to play Pandora? Better have the phone on and Pandora open or else nope. Open phone and turn on Pandora after the car decides it cant find them? Nope. Not going to recognize Pandora until you turn the car off and back on again. Want to use the iPod that is literally plugged into it? Maybe. We might let you. Unless we refuse to recognize it until you reboot the iPod and turn off and on the car.Then the drivers seat ripped within a few months of purchase. I took it in, it took weeks to replace the seat. Then the plastic piece that protects the electronics under the drivers seat broke. I took it in, got it fixed, that took weeks because the part had to be ordered. It broke again. I got it fixed again. It just broke this evening, and I just dont even know what to do. I deeply regret purchasing this vehicle.

Recently, I had an issue with my vehicle when it wouldnt start. I had my car towed to my mechanic in Indialantic. He ran the diagnostic test on my car and found out that the ECM computer system had failed, and also fried 6 of my coils. My mechanic had given me a quote of $1,400 for repairs. In the meantime, I was calling around to see if I could find an ECM for a cheaper price. I came across an EPA federal warranty that stated: Any vehicle with less than 80,000 miles and less than 8 yrs. old is entitled to this EPA warranty on any specified major emission control components. The warranty states that all components are covered and the manufacturer will have to repair the components free of charge. I brought the warranty over to my mechanic to look it over. He stated that he would call Mazda and find out if they will honor this federal warranty. My mechanic spoke with a gentleman named Robert **. He approved the use of the warranty and told the mechanic to have us bring the vehicle over to Mazda. The next day, I paid to have the car towed to Mazda. Robert ** stated that he would call me before he started to give me a price on the repairs. When he called later that afternoon, he gave me a quote of $1,700. This was $300 more than my mechanic. He then called back again and stated that he would drop the cost to $1,345. It is costing me the same price with the warranty as it would have at my mechanics garage, without the warranty. I also had to pay to have the car towed to Mazda. I only brought it over to Mazda because the gentlemen stated he would honor the warranty, and he is charging me more. I feel belittled and taken advantage of.

I purchased a 2013 Mazda 6 in 2013. Since that time I have had to replace brakes a total of 15 times and the headlights a total of 15 times. The brakes were replace the first time at 18,896 miles and the headlights at 20,662 miles. This is the worst car I have owned. They are now trying to get me to purchase another Mazda. Are they crazy?

I bought a 2006 Mazda speed 6 in October of 2006. The car was in the shop more than out. In August 2010, I took it to two dealerships for white exhaust smoke. They stated that it had to do with the turbo and the motor was shot. They would not cover it under warranty. I could not afford to fix the car as it would cost over $5000. I gave the car back to the bank even though I loved that car. Two days ago, I get a letter from Mazda saying that they are now covering this repair under the warranty. I was so mad that I gave up my car and now they are covering it. If they would have covered it back when I first brought it in, I would still have that car!

My wife has a 2007 Mazda CX-7 (rated in Consumer Reports as a Used Car to Avoid) that she purchased new in 2007. Over the past year, she has had instances where it begins to make a terrible noise around the front end and when she checks the tires, the lug nuts for the front drivers side tire are loose to almost falling off. She has had this looked at by multiple car repair and tire specialty shops and all have told her nothing is wrong with the studs or the nuts and they just werent tightened properly. The last time it was looked at (just a week ago!) the mechanic was planning to replace the studs and then notified her that there was just a build-up of rust/corrosion at the base of the studs that wasnt allowing the nuts to tighten all the way. She just called me a few minutes ago in tears because she once again heard the terrible noise, got out and checked the tire and four nuts were almost off! Would love to know if this is a problem other CX-7 or other Mazda model-owners have experienced. Very frustrating!

I own a 2006 Mazda 6. I purchased the vehicle in September of 08 with 20,000 miles, and all remaining warranty in force. In June of 2011, the check engine light comes on, and the engine begins to make a loud noise. I immediately had the car towed to the dealer, who notified me the next day that I will need a new engine. At this point, the car has 42,000 miles on it. The cost will be $6,600 for a brand new engine; they will only provide warranty for one (1) year, and because my warranty was up a few months prior, they will not stand behind it.While speaking to somebody from the Mazda corporate office, I was given only given a “sorry about your luck” attitude. As a result of the cost, I sent the vehicle to an independent mechanic, who replaced the engine with a used engine that has warranty for three years. I was also informed that there is a well known issue with Mazda engines, but the company refuses to stand behind their product, or remedy the problem.I dont think its unrealistic to expect a vehicle to last longer than 5 years (that only has 42,000 miles, and with only 20,000 miles is mine). Clearly by just reading problems posted online, there are many issues with Mazda products. Judging from my experience, speaking to somebody from their corporate office who would neither allow me to speak to anyone with authority, or offer any resolution to the problem to keep a customer, I certainly will not be purchasing any of their products in the future, and I would advise anyone I know to look elsewhere.

This is my 3rd Mazda, if I ever have need to buy another car it will also be a Mazda, but my last one later 17 years so I may never need another one if this one lasts that long, too. I like that its strong, reliable, and has decent mileage. Its a great color, charcoal grey. I feel sexy driving this car. I feel like the brakes are completely reliable as well. But my model is a bit sporty for me. Id also like to sit a little higher and have better visibility especially the back window. Id love one of those backup cameras as well.

This is my first Mazda and I absolutely love it. It took me some time to get use to the break assist feature since it was my first time. But I love the features and the gas mileage is amazing especially because I am a real estate agent and drive about 1500-2000 miles a month

I have not had a single issue with my car in six years, it has been the absolute best purchase I have ever made. The car has also retained much of its resale value. My vehicle is totally manual, transmission and windows; the vehicle also gets great gas mileage. I chose this car because it was rated very high for reliability and overall value at the time I bought the vehicle. However, I dislike the clips that secure parts to my vehicle, and they break very easily. The oil pan fell off a few months after purchase and some of the interior clip ons broke as well.

I have a 2008 Mazda CX-9 with 139,000 miles on it. I bought the car because Motor Trend gave it import SUV of the year and due to its positive reviews on maintenance. So far weve had pretty good luck with this SUV until now. From the research Ive done and from whats been confirmed by both Mazda USA customer service and a local dealer service the transfer case out of the factory is in fact faulty and did in fact ruin the transmission. Ive done extensive research on this and this is absolutely a known issue that the transfer case is ruining these transmissions. Ive also discovered that the Mazda dealerships in my area are selling upwards of 4 transfer cases per week and often out of stock due to this replacement of the faulty transfer case coming out of the factory. I cannot understand why Mazda hasnt sent out a bulletin to its valued customers regarding this. I can only imagine the lack of transparency on this is due to the large financial impact it may have. I am contacting you to request that you take this issue to whomever can help resolve my case and provide significant financial assistance towards the replacement of my transmission and faulty transfer case. Ive been told that Mazda apparently has a software update that would fix this issue--but I find it impossible to believe as I have never received any notification of this being an issue or any software update to fix this faulty transfer case. I find it hard to believe that a software upgrade is going to fix a mechanical issue and cannot find any evidence of this software update being legitimate.Mazda supposedly makes a quality product and supposedly cares about customer loyalty and service. I would say that not telling your customers about a faulty part (known issue on factory transfer case) that DESTROYS the transmission and causes SIGNIFICANT financial hardship is not fair or reasonable customer service.

I bought a brand new 2012 Sky Active. It has been in the shop 3 times to correct a drift to the left. Mazda is pooh-poohing the issue and blowing me off. They say the car is fine and up to specs. My friends have driven it and agree with me. I have read many blogs on the same car and the same issue. The car is a liability and this treatment is unethical. I want them to buy it back or replace it.

I took my car (Mazda RX-8) in late night on 7/1/2012. I filled out the form stating my AC was less than optimum. I also told them the coolant light was coming on but not staying on and that the car was not overheating. I called the dealer at 4:30 on 7/2/2012 to check on the status. I was told they were getting prices and would call me back. When they called back, the quote was $400 for a sensor and sub tank. I declined the service since it was just a light issue. They quoted a repair of an AC control at $889.59 plus taxes that came to $1000.08. One has to have air in Memphis, so I authorized the repair. When I arrived to pick up the car, they read the repairs performed to me and stated there was damage to the AC face plate during prior work (Quote from invoice - the face plate is already damaged inside from someone doing prior work, but all seems okay though). I stated that the AC had never been worked on by anyone other than the Mazda dealer. I paid for the service, $1000.08, got in my car to find that the radio did not work and there were no lights on the radio/temp display nor were the lights on the AC controls working. I went right back in the shop to notify them. I was informed that there was no one available to look at the car because it was late on 7/3 and the next day was a holiday. The tech called Gary, who said they would send someone to pick up my car at my work on 7/5/2012. They came and got it. It was at the shop for a couple of hours when Gary called back to inform me the problem was with the face plate. The cost of this repair would be around $500. He stated that the displays were working at that time but he didnt know if it would last. They brought the car back to me. I made it less than a mile before the radio and the Ac controls went out. I smacked the dashboard and they came back on. The next morning, the same thing happened again. I have never once had a problem with my radio and AC controls before Garys team took it apart. If it had truly been damaged (by Mazda in a prior service), one would think in seven years, I would have had the problem prior to this service. I have placed a call to the Service Department manager, with no response as yet.

Mazda CX7 - My Mazda had just over 70,000 miles on it. Notice I said had. 3 weeks ago the car died while my husband was driving to meet carpool, shortly thereafter, it spontaneously went up in flames! It completely burned the engine, dash, tires all to a crisp. In process of settling with insurance company, but as everyone knows Im out thousands of dollars! We are working class family, and this was our only transportation. How do we hold Mazda liable? How do we recoup the millions of dollars consumers have lost by purchasing this car?

Contacted dealership where car was bought. Spoke to so called manager and I told him I was very disappointed that we needed 4 new tires at 24,500 miles, seats are very uncomfortable you would slide off of them if you didnt have a seat belt on, and inside of doors get very dirty, dont understand this, and windshield breaks easily. I told him I would not buy another Mazda or recommend one to another. He said I HOPE YOU WILL BE HAPPY WITH YOUR NEXT CAR. ROTTEN ATTITUDE NOT VERY GOOD FOR BUSINESS.

I bought two CX-5s within a month of each other. One Certified and one was not. Both cars had the same problem the first month of ownership. Totally worn out brakes on both rotors on both cars were extremely rusted. Neither was covered by Integrity Mazda in Chattanooga, TN. I contacted all kind of people. Finally ended up with Mazda Corporation. They were as worthless as the dealership. I am now working on a commercial with Honda to tell people that changing to another car is a huge mistake. Never had these issues with Honda.

I have a 2007 CX7 car but its nothing but a lemon with a 2-master cylinder and turbo charger. The fender popped loose and motor mounts were broken. When they changed turbo charger, nothing was under warranty. I have spent over $3,000.00. I will never buy this SUV or Mazda again. What a joke. Im easy on this car with 63,000 miles on it. When all **, I cant afford to get rid of it. But when I can look out the world, I will buy one from the USA.

I purchased my used 2006 Mazda in 2007. Since that time, Ive had the vehicle aligned four times, the front struts and bushings replaced, and Ive purchased 12 tires...two of which were for blow-outs due to inner tire wall wear. Each time Ive replaced tires, its been due to inner wall wear. Now, Im again faced with the need for new tires all the way around once again, but also rear suspension shocks. And I also need to replace the front struts/shocks once again. Ive maintained my vehicle and tires appropriately. I do not use my car but on city roadways and highways. No potholes or dirt roads, etc.; per car fax, this vehicle has no history of any damage whatsoever. After reading multiple websites, as well as the NHTSA concerning these very same issues with the Mazda 5 models from 06 to 10...I contacted Mazda USA. They were of no help. I requested the changes that were made to the Mazda 5s that resolved these issues and was flat-out denied this information, and when asked why they couldnt provide, they continually ignored my requests for an explanation as to why they were withholding the updates and changes. They also stated they would be of no assistance to resolving this major safety issue. Im shocked as to why they would withhold information to a Mazda 5 owner who carts around her family daily. I want to know how to properly correct this very dangerous issue, but was denied this information after multiple attempts to obtain it. With the amount of complaints concerning the very same issues with this particular vehicle...something needs to be done to ensure the safety of the families who ride in these cars daily with the potential risk of tire failure. Since its the inner wall wearing, operators cannot see the damage; they only see the outer tire, which shows minimal wear... Its very serious and very dangerous...

I purchased my Mazda Cx-7 in December 2009. Only one week after my purchase, the engine light came on (12.17.09). I took my car to Sussman Mazda for service and they replaced a valve. Shortly after that, the engine light came on again (3.10). This time, a timing chain/belt was replaced. A couple of months later, the engine light came on again with the car now needing a transmission sensor replaced (10.10). On June 25, 2011, the engine light came on again. I took the car back and was told that the car could not be seen until June 28. I decided to keep the car there due to the driving condition while taking the car to the dealer. On June 28, I never received a phone call and had to call the dealer. I was informed that the machine that read the problems with Mazda cars was currently broke, and they had no idea when the machine would be fixed. While waiting, I rented a vehicle, which was not covered by my warranty because they were not able to state what was wrong with the car. I was told that I should now pay for a tow truck to have my car taken to another dealer. I expressed that when my car was dropped off on 6.25.11, the machine was not broken; therefore, I should not be responsible for towing the car. The dealer indicated that they would try to fix the machine in the meantime and get back to me. While waiting, I contacted the Mazda headquarters concerning this matter. They concluded that Sussman would pay for the rental car. My car stayed with Sussman for about two-and-a-half weeks. Sussman dealer stated that they wont have a new machine anytime soon and they agreed to transport my car to North Penn dealership, which concluded that my car needed a new turbo and possibly a new engine. Im very confused on how a car, which was purchased not even two years ago, would need so much work. I recently picked up my car on August 4, 2011. It is my understanding after completing some research that the Mazda Cx-7 has had several issues concerning the engine in the later models. I conclude this letter by stating that service at Sussman was horrible. This is my first experience with Mazda cars and based on this, I would never recommend this vehicle. I hope that you can shed some light on this matter concerning engine concerns. Also, until this day, Sussman has yet to phone me concerning the rental car fee, after copies of the receipts were sent for over $900 in payment. I look forward to hearing from someone in the near future.

I bought a 2008 Mazda Cx9 two weeks ago. The blower motor went out and I saw several complaint on that because of leaking water from the driver side. Secondly, when I release the break, it makes this hard click and when you change to drive or reverse. The car has 57k miles on it and for the year, that is too many problems. They should make a recall on that blower motor and the water leaking from the a/c. I had a 2000 Tahoe with 172 miles and never had to replace any big things. This would be the last purchase for Mazda and I dont recommend it to anyone. I should have stayed with American made. Spending $20k for an auto that I have to fix two weeks later. What a piece of junk. I would like to let the owner of the Mazda to look at this two complaints. The car had only one owner and I just realized why he returned his car. Also, the motor moves when you press the gas. I dont know if that is normal, but I hope the motor doesnt drop while I am driving. Thank you, I will be waiting for a response.

Please let it be known that I nor my family will EVER be buying another Mazda ever again and I will be making it very public about how Mazda “helps” their customers. I leased a 2016 Mazda CX-5 after thinking it was the best decision for my family. I am now 8 months pregnant with my second child, have had the car for less than 2 years and the display screen is glitching. I found out it needs an infotainment display screen that will cost me $1200+. This is a MANUFACTURER issue and according to dealerships a known issue with these cars. It’s nothing I did and Mazda’s response back to me was, We can cover most of it but you will still have to pay about $400. So let me get this straight. I am LEASING and planned on financing what was at the time a brand new car in which a display screen went in less than 2 years which is a manufacturer issue so I cannot check any maintenance, no radio, etc. and I’m ** out of luck with getting it fixed? Great job Mazda. NEVER AGAIN.

First off, the Mazda Tribute is not a Mazda, its a Ford!!! Second, nobody will warranty a clutch because well most of you dont know how to drive a standard properly and will just ride them. Ive put 2 clutches in a person’s car because they ride it and dont know how to shift. Third, any turbo engine sucks, no matter who makes it, they all have problems. Fourth, up until 2014, the Mazda 6 was not a real Mazda, once again, built by Ford. Fifth, the recall for the Tribute for the throttle sticking was only on a V6 motor because of the engine cover laying too low from a valve cover stud and causing the cruise control cable to stick under rapid acceleration. Sixth, most of you with bad motors, youre not really doing your oil changes on time, so shut up. Seventh, mismatched or differently worn tires can/will cause damage to transfer cases, transmissions, and rear differentials. Eighth, cars rust especially if you live in an area where salt is used all winter. Ninth, your personal mechanic buddy probably cant describe the difference between 4WD and AWD, he doesnt know everything, he just wants to seem like the good guy so he gets your business. And tenth, if you have a RX8, its not a race car, rev it up before you shut it off to avoid flooding, and DONT MODIFY IT. Hope this sums up all your complaints easy because I got sick of trying to help people with ideas of what may be wrong.

I bought Mazda 6 at GRIECO MAZDA OF NORTH PALM BEACH. The car was equipped with all the features which I liked. But the staff were very bad and doing all dirty tricks to misguide me. At the time of purchase they said the service would be free for the first year and also said they would add the tint on the vehicle. But when I went there for first service, they asked to pay for service and tint. Staff there are very ridiculous... were not even responding properly when I went there to ask!!