My Mazda gets great gas mileage, which is one of the main reasons I purchased it over other small SUV/CUV models. It also has a stylish design that I like. The next time I purchase a new car I would seriously consider getting another Mazda SUV.

We leased a 2009 Mazda CX-7 (garaged and highway driven only). There was never a problem. The battery died. We changed the battery. Car started and then died. After one month, it again had been flat bedded by Mazda. They did a check and told me they could not find anything wrong with the electrical system, but they found sludge in the engine compartment. They had a recall on a valve which I never received in the mail. The car only had 17,000 miles on it. After 3 years, Mazda came back and said they would cover under lease or extended warranty, which I had. They said it would cost $9,500 to replace an engine with a 17,000-mile leased car and they would not stand by their product. I want to start a lawsuit on the car as I have had many leases without these problems ever and leased over 10 cars in the last couple of years with no problem.

I have a 2009 Mazda 6. I have replaced pretty much all of the bulbs at some point in the 4 years Ive owned this car (headlights, brake lights, turn signals, etc.). In total, I would estimate probably 10-12 times. A few I did have done at Valvoline when I had a quick oil change and they noticed a bulb out. But I have also had it to the dealer several times pleading with them to figure out why the car keeps blowing bulbs. Their answer every time just the bulb and bulbs blow which means I have to pay for it because warranty doesnt cover unless its a defect. Ive owned several other cars both new and old and never had to replace more than 1-2 bulbs in my life. Same goes for every single person I talk about this. Why is it everyone thinks theres something more going on except the dealer? So I dropped it off again this morning and they are already trying to tell me last bulb I replaced was passenger side and this time its driver side, so probably just the bulb again but they will do a diagnostic and my charge will be a minimum of $90 for that. Very dissatisfied with Mazda and the dealer (Jeff Schmidt Mazda in Beavercreek, Ohio). Very poor customer service. Do they really think its okay to have to replace a bulb in your car every 3 months?! I will never own another Mazda or buy a car from this dealer again. I strongly advise anyone reading this to do the same.

After 17.000 miles on my 2016 Mazda CX3 the driver’s side headlight housing failed and was filling up with moisture. MAZDA replaced it free of charge. The dealer tells me that Mazda is having trouble with these housings and that they have not put out a recall, Ok? At 40.000 miles it failed on the other side. MAZDA will not replace it. They say because I am 4.000 miles over the warranty. A 2 year old car and both headlights have failed. They want over $400+ labor. My first Mazda and my last if they can’t stand behind a 2 year old car and replace it. I would be willing to even pay for the labor at the dealer. Maybe someone here can get them to step up to the plate. Thank you.

This is my 3rd Mazda, if I ever have need to buy another car it will also be a Mazda, but my last one later 17 years so I may never need another one if this one lasts that long, too. I like that its strong, reliable, and has decent mileage. Its a great color, charcoal grey. I feel sexy driving this car. I feel like the brakes are completely reliable as well. But my model is a bit sporty for me. Id also like to sit a little higher and have better visibility especially the back window. Id love one of those backup cameras as well.

Well, if you want to be mislead, lied to and taken advantage of then I suggest you come here. I went into Mazda back in March 2019 to test the CX-5, after driving it around and listening all the great features I started to become more and more interested in the vehicle. Zakou, my sales rep tried to get me the best deal. I explained to him I still had 3 more months left on my previous lease but he assured me it wouldnt be an issue because Mazda would take care of the remaining balance (which by the way, was written in the contract and stated in all the paperwork signed by them and myself).Well, to cut the story short, its been almost three months since I switched to Mazda, my previous lease hasnt been paid off yet although they took the vehicle from me, I have been CONSTANTLY reaching out to my sales rep, calling the store, asking for a manager, financial manager, ANYONE that could help me out and all I get is: I will find out what is going on and I will reach out to you but I never hear back from anyone, and the manager seems to never be available. The only person I was able to talk to was the manager for used cars who obviously had no idea what I was talking about and also promised to call back, but I am still waiting for that call - one week later-.I have sent copies of the letters from my previous car dealership regarding the missed payments and how this was reported to the credit bureaus damaging my credit and all Zakou (the sales rep) would say is that he passed it on to his managers. When I asked which manager so I could follow up he would say I could just call and ask for one and they would all know what I was talking about, which again, LIES, because not once was I able to get a hold of a manager, they seemed to NEVER be there, and when I would reach out to Zakou again, hed tell me the same thing making me even more upset at the fact that I was not getting any concrete answers.The last thing I was told by my sales rep was for me to pay the balance and bring them a cancelled check for a refund which at this point I refuse because that is not what I agreed on, and if I wouldve known that from the beginning I would have just waited out the three months so I wouldnt be stuck with two lease payments!! It is safe to say, this has been by FAR the worse experience with a dealership that has failed tremendously with their customer service. Their lack of attention or interest in my situation has made my experience so sour, if it wasnt for my contract I would have returned the vehicle already so I wouldnt have to deal with them.

CX5 with 105,000 miles. Started car, backed out of garage, proceeded to drive away and a loud noise just before the car died. Ended up pushing the car back to the house and into the garage. Spent a few hours looking over everything and could not find the source of the problem. Checked the oil and it was fine. Checked fuses, all were good. Checked starter and alternator, all good. The next day I looked under the passenger side of the vehicle and notice two drops of oil on the garage floor. Checked oil again and it was up to level. Followed a small trail of oil pooling on the dust cover (under the engine) and saw two jagged holes in the engine block just above the oil filter. I wish I could post pictures of the holes and block pieces. The engine block wall is VERY thin and not what you would expect. Mazda really went cheap on manufacturing these SkyActiv blocks! The car belongs to my wife and is out of warranty range so with $13k left owed on it, were screwed. One more thing to add is Mazda had already replaced the defective automatic transmission at 80,000 miles.

I purchased a new Mazda CX9 in 2008. It was delivered in June of that year. Since then, my husband who is a mechanic has performed the oil changes and tire rotations. We had our local garage perform the maintenance. My car, at just over 3 years, just crossed the 60,000 mile mark - 60,508 to be exact. The drive train failed. I do not understand how a car could be running fine one week and as soon as it crosses the magic number it can not run. My husband spoke with our dealership, and they wouldnt even discuss options that he could look into himself. Now I have an undriveable piece of metal sitting in the driveway, while I try and pull together the several thousand dollars necessary to make it run. I am very disappointed at the lack of assistance and customer service from Mazda. I would very strongly recommend not buying a new vehicle from Mazda ever. Any company that will promise you the world and then basically thumb their nose at you should not be allowed to operate.

My daughter was massacred in her Mazda 3, they say it was 35 miles an hour. The entire front end was ripped off, engine laying on ground. It didnt seem right so I contacted Mazda to see if they were interested in defending the safety record of their products, guess what? If youre not buying you can go ** yourself. FYI we are not suing anyone, just want the truth and justice. Apparently Mazda doesnt care about their ** claims to a safe car. Friends if you have children, get them anything but a Mazda. God bless.

I would like to know why I got rust spot on the side trim of the door on the back by the window between the back and front door of my 2004 Mazda3. I had it on both sides of my back doors. The body shop said he has never heard or seen that before on any door of any vehicle. It is under the trim and the only way to fix it is to replace the whole door. So, I would be disappointed that I have a car that is this nice and have something like this. This is why I would tell people not to buy because there is no excuse for this to happen.

My 1992 CD4E Transmission is in the shop, yet again. 87 thousand miles and my transmission went out again. I never knew about how poor the transmission design was until I took it to the shop. If I would have known, I would have never bought my 626. My wife has a 2004 Mazda MPV van with 171,000 miles. I thought the 626 would have lasted at least half as good.

We bought new a 2011 Mazda and everything with it is great except for the air condition always being clogged. So far to date, it seems that its been clogged 5 times and each time, its costing me money to get it unclogged. They told me that there is NO RECALL for it nor a repair except of the CONSTANT UNCLOGGING of the AC. I love my Mazda but I know this is a deal breaker for me to constantly get it repaired for the same problem over and over again. I just dont understand to why Mazda have designed this so poorly! We had a Toyota Corolla, a Mazda Accord and a Pontiac and we have never had any problem with their AC being clogged. This is so frustrating!

OK, the car drives and handles well so thats why it gets two stars but otherwise owning it has been awful. The computer needs to update? Reboots in the middle of driving. No kidding, literally on the road, using the navigation I spent several hundred dollars for, the cars computer reboots. Not once, twice. I take it to the dealership, the guy says yeah, the computer needs to be updated, no big deal.Then there is the computer not recognizing my phone 9 times out of 10, including when I wanted to dial 911 to report an accident. So useful! Even when it does recognize the phone, want to play Pandora? Better have the phone on and Pandora open or else nope. Open phone and turn on Pandora after the car decides it cant find them? Nope. Not going to recognize Pandora until you turn the car off and back on again. Want to use the iPod that is literally plugged into it? Maybe. We might let you. Unless we refuse to recognize it until you reboot the iPod and turn off and on the car.Then the drivers seat ripped within a few months of purchase. I took it in, it took weeks to replace the seat. Then the plastic piece that protects the electronics under the drivers seat broke. I took it in, got it fixed, that took weeks because the part had to be ordered. It broke again. I got it fixed again. It just broke this evening, and I just dont even know what to do. I deeply regret purchasing this vehicle.

Recently I purchased a 2015 Mazda MX-5, color zeal red. Damn what a beautiful car!!! I saw the car for the first time about a month ago, and test drove it. On the test drive the car accelerated on its own as I rounded the corner to enter the freeway. The salesperson sitting in the passenger seat said, Whats happening? Heck if I knew. As I depressed the break pedal the car accelerated. This happened a couple to a few times within about ten seconds as I would let up on the break and then apply the break again. Finally the car was back in control. The salesperson wanted to take over the driving so I let him. No problems the short distance back to the dealership. The salesperson said the car acted weird because I was most likely me getting confused in which pedal to use test driving the car. I purchased the car. I know what youre thinking. That I was pretty stupid for buying the car based on the test drive experience. Okay, I agree. The car has about 170 miles on it and this rapid acceleration on its own has happened a total of six times. I scheduled to take the car into University Mazda (This is where I purchased the car) on Nov. 25, 2014 to see if they could figure out why the car was accelerating on its own. On my way to the dealership the car dramatically accelerated on its own as I was breaking to avoid hitting the car in front of me. In order to slow the car down I shifted into neutral. The dealership had the car for one day and their guess as why the car is accelerating on its own is because I have the drivers seat too close to the steering wheel, and that Im getting confused in what Im doing with my right foot as Im driving. Hows that for high tech diagnoses? Forget the fact that I own a truck and Prius, and have had about eighteen cars in my life time. Ive never had this same problem with rapid acceleration with any of my other cars or truck. Look, I may have been stupid to buy the car in the first place, but Im sure not going to be even more stupid to buy some cheap dime store reasoning by the dealership for why the car is accelerating on its own.

I went to see and purchased a used car from Mazda of Palm Beach. Almost none of the features on the carfax ad were correct. The dealer claims it is Carfax issue. I never would have paid the price I did had I known the complete options on the car.

My husband and I traded in a BMW X5 for a Mazda CX7 (year 2007) last year, 2011. We decided to go with Mazda CX7, because we believed it would be a reliable family car that would also be affordable to maintain, and is fuel efficient. We purchased our Mazda at a private dealership and purchased the top coverage warranty since the car was a 2007 model.Earlier this month, my husband took the car to the warranty approved maintenance shop for an oil change, where he was informed by the mechanic that the car needs to be repaired due to VVT damage, and that we cannot drive the car until the part is ordered and repaired. At first we were told that our warranty will cover the repair work, but it will take approximately 2 weeks for the VVT part to come in.It has now been nearly three weeks, and my husband and I still dont have our car back, since the VVT part is on backorder all over North America. We are both working parents of a two and a half year old toddler who needs to be taken to daycare every day. The CX7 is our only car, therefore in the past three weeks; weve had to rely on friends, co-workers and now a rental car to make it to work and our daughters daycare. The rental car is costing us a lot of money, and neither our warranty, nor Mazda is willing to cover the rental car fees. We have no estimate as to when the VVT part will arrive for our Mazda CX7 and no way of getting around. We are financially unable to continue paying for the rental car.Having said all that, I am extremely disappointed and angry with Mazda. It seems that VVT (variable valve timing) part is now a known problem with Mazda CX7, so this is a faulty VVT problem that Mazda is aware of, yet no one we spoke with from Mazda is willing to show any compassion for us. Mazdas response to our problem is simply that since we dont have proof of enough oil changes (weve only had the car for less than a year), and we dont have our extended warranty with Mazda, therefore its not their problem. Ive obviously been mistaken by trusting Mazda for making a reliable car, or showing any social responsibility and compassion to their customers.

We own a 2007 Mazda 6 and today, we again had to have the bulbs replaced one high beam and one low beam. Since we have owned this car, we have replaced the bulbs at least six times. We have discussed this with the Mazda dealer and he says that no one else has complained about the lights. We are not happy with the lights. Today, it cost us $128.81 to replace the bulbs. This is ridiculous. We have had other Mazda products and have been very happy. Please deal with this issue. Thank you.

I bought a new Mazda CX-5 based on reviews in 2016. It is comfortable and peppy. This is first crossover vehicle I have owned and I like it. It sits higher than a car and has more space to haul things, yet is small enough to easily park in tight spaces. So far it is very reliable.

Mazda 5 - Good compromise between full-size minivan and SUV. Adequate and comfortable seating for four adults and two children. Small cargo area behind rear seats. 4 cylinder engine coupled to 5-speed automatic transmission gives good get up and go with up to 31 mpg highway mileage. But sport model lacks full Bose system features, such as WiFi and Bluetooth.

I bought a CX7 8 days ago and its sitting in the shop. I was stuck with a friend 2 inches from traffic and 4 inches from running off the road. The shop that I was able to tow the car to says the engine was switched out. And nothing noted on Carfax. Also I HAVE NOT MADE MY FIRST PAYMENT ON THIS CAR. I WISH I COULD RATE THIS CAR A NEGATIVE BUT CANT BY THIS SYSTEM.

My name is Aubrey **** and I have been a Mazda driver /owner for the past 20 years. I am now the owner of a Mazda CX-7. My previous vehicle was a Mazda Tribute. Mazda is an easy sale for me. Since getting my first Mazda, the only thing I have needed to let the sales person know is how much I need to spend and the main features I am looking for. I have never had to write a letter like this before since all my previous Mazdas were excellent choices. However, I have to express my displeasure with this vehicle. I will attempt to express all the features with which I have been having problems over the past few months since I have acquired this vehicle.Wing Mirrors. The CX-7 is a cross between the ordinary car and the SUV. The wing mirrors are much too small for this vehicle and presents quiet and enormous blind spot. I have had a number of near misses since acquiring this vehicle!Automatic Transaxle Control. This Transaxle control is causing me trouble due to the design. Most automatic vehicles only requires a push of a release button and pulling the lever straight down into the required position. In this vehicle, there is no button. However, you have to maneuver your way around a number of grooves in order to get to a desired position. This gives the impression of a manual stick shift which to me seems like a backward step in the design of the vehicle.The Radio. The Tribute I had before the CX-7 had the feature in which was able to continue to listening to the radio when I got to my destination even after switching the engine off until I exited the vehicle. The CX-7 is lacking this feature which I find a huge drawback as it is a newer model.The Climate Control System. Safety is a very important aspect when driving. Most vehicles are designed for the drivers to keep their eyes focused on the plethora of things happening on the road at every second and features which distract from this should not be present in the vehicles. In the Tribute, with regards to the climate control system, there were five (5) buttons to select your preference of either the defroster, defroster and floor vents, the dashboard vents, the dashboard and floor vents and the floors only vents . This made it so you only have to take your eyes off the road once to select the mode you need. In this vehicle there are two (2) buttons, one for the defroster and one for the other modes. Therefore this makes it so that it is fine to select for the defroster however for the other modes, you are required to take your eyes off the road multiple times in other to be sure of the exact mode which was selected, as the second button needs to be pressed numerous times depending on the desired mode.Bluetooth. It is the law that persons are no longer allowed to hold phone in order to have a conversation when driving, so Bluetooth should not be thought of as a bonus feature in modern vehicle but a standard feature. This Bluetooth is seriously flawed. It rings, I answer but there is no sound. I cannot hear the person nor can they hear me. I hang up and the entire display goes blank. The radio goes out and the time resets itself. After which, I have no radio and no phone for days. This event occurs on a regular basis, it corrects itself, after which the phone will ring again and the whole incident occurs all over.Indicator. The Tribute I drove before had the indicators neutralized after 60 seconds. So if I was at a stoplight waiting to go left or right the indicator would neutralize and I would have to put it back on. This a great feature to have as when changing lanes on a high way the CX-7 keeps the light on where as the tribute would neutralize after a minute. It is very irksome for driver to be blowing and swearing at me on the highway for not changing lane as is being indicated. In conclusion, I have to confess the CX-7 is a step back into the past and I would happily trade it for a tribute with the Bluetooth and the heated seats as it is my opinion that I have been downgraded in my move from the tribute to the CX-7. My number is **** I would appreciate if someone from the costumer service could call me and we could find a common ground in which to settle this matter hopefully within the next week.

I bought a brand new 2005 Mazda RX-8. I loved the car, until about 60,000 miles later when the car started stalling, even after I brought it up to operating temperature. It took about 6 trips to two different dealerships to discover that the problem was a bad engine that would need to be replaced. I was still under warranty. However, Mazda did not want to replace the engine. They said I did not properly maintain the car. After proving that I followed maint. schedules and all oil changes at Mazda dealerships, did they replace the engine. Now my new engine is at about 80,000 miles and the same problem! I need another new engine! But because my car is over 100,000 miles, Mazda will do nothing for me. They offered me loyalty offers for owning a Mazda. They refuse to acknowledge they have a poor product and to stand behind it. Because of this I will never buy another Mazda, and I suggest the same for you.

MAZDA 3 SkyActive - I have only 2200 miles on this auto and it has a peculiar issue. When driving at various speeds, when you press the brake to slow down and stop, this car revs from roughly 1000 RPM to almost 3,000 RPM. This causes the car not to want to stop even when pressing down on the brake. This car is dangerous to drive for wife and myself due to this various serious issue. This has happened about 6 times this year and I bought the car new. I keep it parked most of the time of having the fear of creating an accident if I cant stop and hit the car in front of me.I even took out the floor mat in front, checked the front floor for object, and clearances and everything looks good. I even am careful to the footwear that I drive in so that wont cause any problems. My wife refuses to drive the car at all. I have taken this car into service 2 times and the dealer told me that there was no apparent problem and had no issues. They did say that they had to adjust the engine a bit to keep it running smoother, case closed. Not so! This keeps occurring and I want to know if this has been an ongoing issue with this tin can or is the car I own a lemon? This is a very, very dangerous situation and if no one gets killed or hurt it could become a case for a class action lawsuit like Toyota a few years ago. I have never had this type of problem happen with any car that I have previously owned. The problem about should be brought to someones attention for everyone out there.

I own a Mazda 6 2007 model. I have been very displeased with both quality and reliability of this automobile. The problems I have had: interior roof light fell out, clips on light broke, coil pack shorted, catalytic converter, A/C compressor, rod bearings (ruined engine). My family currently has 5 Hondas, 2 CR-Vs and 3 Civics and all bought new. Together they have over 600,000 miles and other than wear and tear items (tires,brakes,oil filter), have had zero problem. Honda also has excellent customer relationship department at every dealership I go to. Advice to everyone, when driving down the road, notice what brands you see the most (in parking lots, on the road) and go buy from them.

I have a 2002 Mazda Protege. I purchased it used in 2008 and about a year ago, the finish on the hood, roof, and trunk started to peel off. I can see that it is starting to pit and rust. The car looks like a piece of junk. I see other Proteges, same year, and the paint is fine. I paid around $8,500 for the car and other than that, I love the car. I previously owned a Mazda and this never happened to it.I want to know if there is any compensation I can receive for this defect of the paint. I know this should not be happening to a car thats 10 years old. Help! In anticipation of a response, thank you for your time and attention.

Mazda CX5 2016 Transmission Failure at 57,500 miles. How do I create a class action lawsuit against Mazda for a transmission defect that the manufacturer supposedly knew at the time of assembly? I bought the car new. After 30 months, the transmission failed. I had to dump the car after the repair, at a loss. On the positive, the body style was great, handling superior, interior lay out convenient, poor quality interior craftsmanship on seats, but to have the transmission crap out was a real bummer.

CX9 has been horrible from Day 1. Ive had extensive issues with the brakes. My car drives horribly when its cold outside, even 50 degrees. Im constantly pushing on the gas to get it to go. My automatic starter hardly ever works. Ive had scans run, it looked at by several people but no one knows what the issue is. This is my 3rd Mazda and Ive been so disappointed, Im sure it will be my last. I now have the engine light and gas cap light on again and was told it was fuel emissions and to change gas cap. Did that, no change. This car has me terrified Im going to be stranded somewhere with my children.

Mazda paint is really soft. My 2011 Mazda cx7 paint is totaled: noise clip, hood, doors, even starting on the roof. This all started at less than 16,000 km. Now, with 30,000 km., the car looks like its 10 years old. I have fought with the dealer but they dont care (Northside Mazda Sault Ste. Marie, ON Canada, owned by the Palumbos). I have spoken to Mazda Canada customer relations and set up an appointment (which took three months) with the district manager. He pretty much said it was normal and couldnt see Mazda covering the damage. What a crock of **. If they were to cover it, it wouldnt be warranty but a goodwill gesture. But I would have to talk to Japan. Im not holding my hopes up. But if I could get just one person to not buy a Mazda from this, it would make my day. Dont buy Mazda. They dont take care of their customers. I will never buy Mazda again.

I bought my Mazda CX9 used (2008) Grand Touring. Loaded. 61,420 miles on it. I bought it from a dealership that is owned by the Major Mazda dealership in our area. 3 months into ownership, my husband noticed a dark sludge like oil dripping on our garage floor. There was also a lot of rattling when you stepped on the gas and high whining. Took it right to the dealer, they sent us to Mazda. Said it was the transfer case and they would put a new one in, but it cost 1100. It took 4 weeks, maybe 5 to get it done. Got it back, and it was ok for awhile. 3 months later the same thing happened again. This time they said it was under full part warranty and they would replace it yet again at no cost. I was without my car for another 6 weeks. This was all rectified by 2013. Here it is July 2015 and I just had it diagnosed that the transfer case is AGAIN gone bad. This time there is no warranty and it is going to cost me 6000 to fix it.They told me the first time it was being replaced with a new one. Why was that cost only 1100? And now it is 6000? I am probably going to have to get another car because it just isnt worth spending that kind of money to fix a car that has 115K miles on it. I just recently put 1000 worth of four new tires, and new front left wheel bearing (300) not to mention the FOB I had to have replaced for 325.00. I am not a happy camper. I have been reading about the exact same problems others have had. There is no recourse to hold them accountable? My car was very well taken care of too.

My 2008 Mazda CX-7 starts leaking oil. I am told that it needs a new Engine Oil Cooler and it is not covered under power train warranty. However, this model has had problems so the new one has been improved to prevent this. You would think if they had to improve it because of this problem it would be a recall item. I went through every Mazda dealer in Arizona and they all told me the same thing. Yep, its a problem but not a recall.

Add me to the woes of Mazda owners (Mazda 2004 MPV) with coil packs and fans that wont shut off. Replaced the fan switch last month when it continued to run after shutting off the vehicle. Replacing the third coil pack at 93,000. Three down, three to go. Would also like to know why there is no class action lawsuit yet. No fan of super torts, but I am pretty angry. Theres no recall/fix from Mazda.

One of things I like best about the 2009 Mazda 5 is that the side rear lights are set high up, so that people in huge SUVs etc. can see my turn signals. I also really like the rear hatch, which opens high enough that I do not bump my head!

2008 Mazda CX-7. Too many problems to mention with these types of vehicles. There have been tons of recalls and if you happen to move and forward your address, they will still send the notice out to your old one just so they can screw you out getting the work performed!

As indicated in the service record when I got my first oil change, I had 3,000 miles on my 2012 Mazda 5 when I first complained to a Mazda dealer that my car would wobble when going forward into a right turn and in reverse when making a left turn. The service people said they could not recreate the problem as stated on the work order, but it would mysteriously go away for a while when I complained during multiple oil changes. Recently, at 25,000 miles, the service manager at this dealership finally told me my rotors were out of round so they were going to ground them down to make them straight. I requested they be replaced with new rotors but they said no. The dealer who sold me the car with the defective rotors said no and Mazda Headquarters said see the dealer who sold me the car.The dealer I bought the car from said its an issue of wear and he doesnt do warranty work unless hes paid by Mazda. His service mgr. said he didnt feel or see a problem during a test drive after the rotors were filed down so they refused to replace them. If it was an issue of wear, the problem would not have been occurring since I bought the car. Filing down the rotors mostly eliminated the problem, thus indicating the rotors were bad from the start. To make sure the dealer saw information about the wheels wobbling in formal complaints on paperwork from the 3,000- and 25,000-mile oil changes, I filed a complaint with the state. They sent me a notice that the dealer said it was a wear problem and they would check with Mazda Headquarters!!Now Im wondering if the State of Michigan Attorney General has the will to tackle big business. I sent them every piece of information related to the problem and I would like my rotors replaced. Anybody out there have any ideas, similar problems?

I leased CX-3 for 3 years from Mazda. When I returned it, I thought my car looked pretty well maintained except the curb rash on the wheels. I was wrong. The wear and tear charges were more than $1000 dollars because they charge for every little thing you did not even notice when you had your car plus on damages that Mazda should be responsible for. For example, if you drive in rain or wash your car, there will be water damage in the headlight that is going to cost you $350 for EACH headlight. The receipt is the final list after I made them remove a few things. I am leasing a car from Mercedes too, and they are not charging me for every tiny scratch like Mazda did. So if you lease a car from Mazda, make sure you fix everything including tiny tiny scratches and damages caused by their poor assembly.

I took my Mazda SUV for repair. The problem was the wheel bearing and the price to repair was $750.00 plus $135.00 for diagnostic totaling $885.82. I told the sales person, if you forgo the $135.00, I will have you fix it. To my surprise, she said no so I paid the $135.00 and left with my car. She did not only lose a job but she also lost a customer as well.This is not good customer service...

I took my car (Mazda RX-8) in late night on 7/1/2012. I filled out the form stating my AC was less than optimum. I also told them the coolant light was coming on but not staying on and that the car was not overheating. I called the dealer at 4:30 on 7/2/2012 to check on the status. I was told they were getting prices and would call me back. When they called back, the quote was $400 for a sensor and sub tank. I declined the service since it was just a light issue. They quoted a repair of an AC control at $889.59 plus taxes that came to $1000.08. One has to have air in Memphis, so I authorized the repair. When I arrived to pick up the car, they read the repairs performed to me and stated there was damage to the AC face plate during prior work (Quote from invoice - the face plate is already damaged inside from someone doing prior work, but all seems okay though). I stated that the AC had never been worked on by anyone other than the Mazda dealer. I paid for the service, $1000.08, got in my car to find that the radio did not work and there were no lights on the radio/temp display nor were the lights on the AC controls working. I went right back in the shop to notify them. I was informed that there was no one available to look at the car because it was late on 7/3 and the next day was a holiday. The tech called Gary, who said they would send someone to pick up my car at my work on 7/5/2012. They came and got it. It was at the shop for a couple of hours when Gary called back to inform me the problem was with the face plate. The cost of this repair would be around $500. He stated that the displays were working at that time but he didnt know if it would last. They brought the car back to me. I made it less than a mile before the radio and the Ac controls went out. I smacked the dashboard and they came back on. The next morning, the same thing happened again. I have never once had a problem with my radio and AC controls before Garys team took it apart. If it had truly been damaged (by Mazda in a prior service), one would think in seven years, I would have had the problem prior to this service. I have placed a call to the Service Department manager, with no response as yet.

I was driving to the city and suddenly I start hearing a faint tapping/knocking sound at low revolution per minute (rpm). I continued to drive to the city and took care of my business, and then came back home at the end of the day with no problems besides the fact that there was always that faint knocking sound at low rpm.The next day, I brought it to my local mechanic. He said the car is drivable, but I should bring it to Mazda because it is under warranty, and they should take care of it. I had the car towed to them because I didnt have the time to drive there, and I had free towing from Mazda since my vehicle is still under warranty.I called them every day until the third day they told me that there is a hole in my engine and oil was leaking out, and they wanted to see my oil change receipts. When I heard them tell me that, I said immediately that they must have the wrong car because my car came in running with no problems that they stated. There was no oil on the floor. I had checked the oil before it came to them, and it was perfect. My car was drivable. I obliged to their request because Mazda is a big corporation that must surely work honestly with their customers. I also figured that they were exaggerating when they said all of this. I sent them the information. After calling them repeatedly, they finally told me a week later that my receipts looked sketchy” and that Mazda Corporation wouldnt cover the warranty. I proceeded to tell them that their claim is totally false and impossible. I had the oil changed every 3-4 months, approximately 2500 miles (I drive locally and take the train to school).Then they proceeded to send it again to Mazda Corporation after I told them that there is a problem on their part. Again, they denied the warranty work. So, I went down to pick up the car after three weeks because I need my car. When I turned on the car, it sounded like a tractor and then would die on its own. I tried to start it up again and give it some gas, and the rpm fluctuated, then it dies. It was clearly not the condition that it was when I brought to them. The check engine light was on, and they said that I told them that it was knocking. My car was not drivable; it was in significantly worse shape and value than when I brought it to them. They gave me the runaround the whole time I was trying to correspond with them. The assistant manager, Jim, had a regular advisor deal with the situation, which is naive and lacking in responsibility on his part. This advisor just started two weeks prior and clearly didnt know anything. I asked him how this was possible. He kept on saying that he simply started two weeks ago, and he couldnt answer my questions. So, I said to him, “Can you get me someone who can get answers because you clearly cant help me.” He then raised his voice and made threats; so, I did the same. Then the manager came in and took over partially. He told me to call Mazda customer service, which I did right then and there. The customer service representative told me that I needed to deal with the dealership. After going back and forth between the dealership and the customer service, I left without my car because I didnt anticipate having to tow my car.The following week, I paid for a towing service to bring my vehicle to my local mechanic. I brought it to my mechanic locally, and after looking it over it, it looked like they drained the oil, and ran the engine at high rpm until the problem got worse enough for them to tell what the problem was. They obviously have done this many times and are professionals at this. They know exactly what to say, and what story to stick by. They also put a dent on my car that I know for a fact wasnt there when I gave it to them. I took pictures of it.

My 2007 Mazda 6 4 cylinder engine failed with only 107,000 KM. This was 7000 KM after my warranty expired. The whole engine needs to be replaced as it was a catastrophic failure. I had fully maintained my car at the Mazda dealer, changed the oil on schedule every time and had only Mazda technicians working on my car. Mazda Canada would only cover 33% of the replacement engine. This will be the last Mazda I ever buy, very displeased with Mazda Canadas lack of concern for their own reputation and customers.

I bought my 2010 Mazda CX-9 Touring AW Drive new. Around 17,000 miles the car started making popping noises at take off and when reversing. We took it to our authorized dealer. They called and said they didnt hear anything, after driving it several times. Drove the car some more and sound got worse. Took it back in and they told me it was my brakes. They changed a cylinder in the brakes but the technician couldnt get the brakes to work after changing it. They had my car over a week. Got the car back and the noise was still happening. I continued to drive it. One night, my husband and I had people flagging us down to stop. We had flames shooting out the back end of the CX-9. The fire department came quickly and put out the fire. Vehicle was towed to dealer. They found the transfer case had leaked out all of its sludgy oil. Mazda corporate technician was brought in to look at the case. It had 27,000 miles and still under warranty. The transfer case was replaced and the dealer had my car another 5 weeks. A warning light came on during the fire or before. Now, at 110,000 miles the car started making a loud whining noise after reaching 40 mph. I took it right in. After 2 weeks of having my car the dealer said it was the transfer case and a wheel bearing. I assumed they were fixing it and 2 weeks passed again. They called and told me it needed a new transmission now, too!! I have to have it fixed but will trade it ASAP!! They have had my car for almost 6 weeks. Called Mazda Corp. and they refused to help at all. They said since one transfer case was replaced by warranty that even if the car was recalled, I couldnt receive another part. I would have to pay out of pocket. Mazda knows there is problem with the transfer cases and knows it can lead to transmission failure but they refuse to recall the vehicles affected!

I have problems with my Mazda 2 Zoom-2012. The battery had to be changed by the Distributor in Costa Rica as it died after 2 years. Now, after two months with the new battery, the car does not function.

I purchased a previously owned 2008 Mazda6 in October 2009. My transmission is failing; diagnosed with severe corrosion, and clutches are slipping. We have a total 86,000 miles on this car. The car was driven by two mature people. Kindly explain the failure of the transmission. If, this is typical for this car at this day and age, we need to let the public know.

I had an accident in my Mazda 6 on February 17, 2012. I was totally innocent as someone drove up the back of me. My car was towed to a local crash repair. They ordered replacement parts from Mazda on 27/2/12. To date, they have still not received the parts from Mazda and hence I am still without my car. I contacted the customer support area to find out what the problem was and they advised that Mazda was moving warehouses and unfortunately they couldn’t locate the parts. I rang them back today, 17-4-12, only to find that some parts will still be at least 10-14 working days away. I have been without my car for 8 weeks and will not be getting it back in the near future. Mazda definitely do not live up to their value statement.

I have had to replace my brakes and rotors twice on my 2009 Mazda 6. The first time I replaced the brakes and rotors, the car had 23,180 miles. Mazda did not admit fault, but basically covered this up by good willing my rotors and only charging me an inflated price for the brake pads and rotors. I had to replace the brakes and rotors a second time at 68,012 miles (36,975 miles after the first time). I filed a formal complaint through Mazdas corporate headquarters and got nowhere. They say its normal. The mechanic who just replaced my brakes and rotors for the second time and has 20 years of experience completely disagrees. I have a string of emails between Mazdas corporate rep and myself that I can provide. Mazda is completely unwilling to do anything and refused to even pass my case along to a supervisor. I am concerned that I will have to continue to absorb the cost for a product defect that Mazda is not willing to admit it happening. I would like to pursue legal action.

I had plugs changed 3k ago on my Mazda Tribute and one blew out the other day. It broke the coil off. Dealer is charging me $500 to drill out and install sleeve and new spark plug. They suggested that if it happens again, the head is bad and will have to be replaced for cost of $1500 or so. Apparently, this happens with Fords a lot and as I see here, Mazdas too. It is a commonly occurring quality issue that should be addressed by the manufacturer. Obviously, it weakens the threads when changed at 100k. I had no problems before that then change the plugs and 3k later, one blows.

My 2013 CX-5 broke down in the middle of the highway while my wife was driving. She got too scared and was able to exit and call the tow company. Engine light came on. Car sputters and almost stalled. Later dealer replaced 2 coils and 2 spark plugs. Other many small issues with this dealer too (Gyro Mazda in Toronto). I have MAP (Mazda-added protection). But when I try to find out exactly what is covered, service says they dont know, see sales and sales says service know. I dont know if this problem with only this dealer or all Mazda dealers like this.

I own a 2005 RX 8. Kept up with the oil change and maintenance of the car, I seen that Mazda was doing a recall on the motor and wanted to know how could I get my car into the program to get a new engine. I love my car and will never part from it. Ive found water in oil stick and even though it hasnt ran hot would it be a problem to have a new engine in my car? Please email me at ** for more info on this issue. Thank you.

Purchased a 2014 Mazda CX-5. It has issue with the shifter, which affects the vehicle sensors. This results, in the vehicle sometimes not moving forward whenever it is put into drive. The vehicle instead rolls backwards and it is a safety issue. It also continuously has issue turning off when the vehicle is put into park. They performed service on my vehicle and charged me to change the shifter, which was a faulty shifter that came with the vehicle. I am still having issues to turn the vehicle off and it also continuously drains the battery. The vehicle has safety issues and there are multiple complaints of the issue. Mazda refuses to do a recall. Mazda also refuses to provide its customers with detail report of the safety issues. They conceal information to save themselves from lawsuits, but I have reporting them to NHTSA. And I will be filing another complaint because they refuse to provide detail paperwork for the supposedly repair they did. It will be my first and last Mazda!!

As a Mazda customer and owner, I feel like I am being treated unjustly in regards to the recent Special Service Program warranty extension for the Mazdaspeed 6. Additionally, I had the most inexcusable and appalling experience at one of your Mazda Dealership locations.Special Service Warranty: This January, Mazda released a Special Service Program to extend the warranty coverage for the specific repair of the Variable Valve Timing (VVT) noise and/or timing chain noise concern for my vehicle. However, the warranty coverage for the specific repair is extended to 7 years from the original warranty start date or 70,000 miles, whichever comes first. The letter was broadly dated January 2012. A customer service representative named Jason informed me that the letters were sent out 1/13/2011. However, I did not receive the letter until 1/21/12, and my mileage is now 72,800.The Special Service Program letter was not received until Saturday 1/21/12. In November of 2011 is when I first started hearing the rattling/ticking noise. In your letter you describe the problem as a loud ticking noise may be exhibited from the VVT when the engine is first started at cold condition After the engine warms up, some vehicles may exhibit a knocking/rattling type noise from the front timing cover and/or valve cover at engine speeds below 2,000 rpm, due to excessive stretching of the timing chain. Following is a warning that the warranty extension does not apply if the problem is caused by poor vehicle maintenance. However, I can assure you that I have kept up to date with oil changes (using the correct weight oil), I keep a maintenance log, purchase everything from the same pep boys, and am willing to provide proof of receipts if necessary.Since November, I have been trying to explain and pin point this issue to a family friend who happens to be my mechanic. If you were to repeat the above quote to any mechanic, 100% of them would say, I need to hear the noise first. Being that you do not hear the noise 100% of the time, it has been extremely difficult to identify the repair with my mechanic until this letter came, which clearly states the root of the problem. Back in November, the car was under the 70,000-mileage limit; in fact I was still under the limit though most of December. However, I drive about 90 miles a day during my commute to and from work. By the time the letter was received, and I was finally aware of the actual problem, I happened to be 2,800 miles over the limit. After some calculations based on driving 90 miles a day, I would have first breached the 70,000 mile limit 31 days ago, or roughly around December 20. According to Jason, one of your customer service representatives, he informed me these letters were sent out on January 13, 2012. If the letters were sent out just four weeks prior then I would have been under the 70,000-mile limit. I can understand if Mazda were to deny the warranty extension for drivers with say 90,000 miles at the time of the letter. But to deny Mazda owners who are over the limit by a mere few weeks is absolutely arbitrary and uncalled for.To recognize the problem at hand and issue a Special Service Program is a start but I urge you to look at the 70,000-mile limit as a gray line, and not such a black and white one. This will help instill faith back into Mazda Owners such as myself. Please be open to understand and accept extenuating circumstances. Thousands of Americans file wrongful lawsuits everyday out of greed. My only wish is to have Mazda bear the costs of the repair. I know I am not the only Mazdaspeed6 owner in this situation and I hope others will be as persistent as me to have their opinions on the matter heard. I have a file # on record for VIN# JM1GG12L171110311 if you wish to view at your convenience.

I purchased a black 2001 Mazda 626 LX on August 13, 2012. Within one week, the alarm would randomly go off and not stop. We took the car back to Harris Auto Group. They sent the car to Bordentown Auto. The car sat over in their parking lot for 4 days. We kept calling and asking if it was fixed. After all, we are now making payments on this car and do not have access to drive it now for 4 days. The next repair came two weeks later when we started hearing a squealing noise. We brought the car back to Harris for repair. Their mechanic said it was the alternator belt and replaced it the same day. Two weeks later, the car started making noises and going backwards while in drive. I took the car back to Harris Auto Group, and they sent us to A-1 Economy Transmissions for a transmission repair. The car stayed at A-1 for repairs from Monday, 10/1, to Friday, 10/5/12, but it would be under warranty. We would only have to make a $100 deductible payment. Mind you, we are still supposed to continue to make our regular car payments during all of these repairs. We picked up the car on Friday, October 5, 2012. We paid $187.50, our deductible, plus sales tax. On Saturday, October 6, 2012, we decided to ride to Burlington from Bordentown to get some Chinese food. Well, we never made it back home. The car’s alternator belt broke, and the car overheated and shut off. Well, we called Harris Auto Group and asked about a tow and repairs. We were told “Sorry, I can’t authorize a tow.” What the hell? Well, now we have to spend money for a tow back to Bordentown. On Monday, October 8, 2012, I paid $130 for replacement belts only for the mechanic to tell me the water pump is about to go. WTH! What more can go wrong with this stupid car?!

While riding on the freeway with my daughter, our engine knocked and started to go slow, super slow like 10-20 miles per hour. I slowly pulled off and called my husband. He towed the car to Mazda and their excuse was because of vehicle maintenance, they would not replace the engine. They said there was sludge in the engine. Mazda has denied our warranty claim because of sludge in the engine, however this issue is caused by Mazdas faulty design in the turbo engine/timing chain which cooks the engine oil. Our car is only 2 years old and has only 50K miles and they are saying the sludge is caused by the owner. Ive had several vehicles and even if we never got an oil change an engine doesnt die like that from oil changes. Mazda will not provide us with any pictures or a copy of the denial report to verify this issue. Our warranty claim is denied and they will not even talk to us about this issue. Terrible product and customer service.To get this problem resolved, we must report this very unsafe issue to the Government, Better Business Bureau, and all other outlets. Everyone please complete a report so we can get some justice! God forbid someone could have run into the back of my car with my child in it!The best avenue to make us aware of an issue is to file a formal complaint with us, the NHTSA National Highway Traffic Safety Administration. Please click on the following link or paste the web address into your browser to file a complaint. **. In the filing the complaint, please have your VIN handy and please include as much detail as possible regarding your incident / experience with the issue.I am still waiting on some type of resolve on this issue. The fact recalls Mazda is currently putting out have nothing to do with the real issue for this car. Please help CX7 owners who are out 10s of thousands of dollars purchasing this paper weight!

My engine light came on (cylinder 3 misfire). Took it to the dealer and I was told I needed new spark plugs and coils (4 of each). Price for parts approximately $70.00. Total bill $900.00 (freakin robbery - but I am a female so you know how it goes). I just wanted my car fixed. Drove not even two days the engine light came on again. This time it was a misfire from cylinder 2. Took it back and they looked at it. Who knows what they did. Drove it and the next more again misfire from cylinder 2. This happened two times as it relates to this cylinder. I was told by the service agent that my valve probably needs cleaning. Not sure but that would cost a lot ($1700+). I asked the guy could it be my fuel injector? I was told I can put some fuel clean in my tank and this might fix it (brother & ex-husband advised me). The service agent told me naw I dont think so. Well I told them I will get another opinion.Took it to the Mazda Dealership in Gaithersburg, MD. Ive had this car since 2008 and theyve always fixed my car and never once did I have to take it back because something failed again. I was told by Mazda in Gaithersburg, MD that one of my fuel injectors is bad. That whoever looked at my car previously should have been able to figure this out since the cylinder that kept misfiring is connected to this particular fuel injector. I had the fuel injector replaced. So far the car runs like new. So far its been a few weeks. Engine light has not come back on. Frederick Mazda... Did I really need 4 spark plugs and 4 coils. Probably not!

Mazda headquarters in Clermont Florida is terrible. I know many people who worked there and lost their jobs for no reason. The managers of the store dont know how to sell a car and the customer service is horrible. Dont ever buy a car from here. Its not worth your time or money.

This is my first Mazda and I absolutely love it. It took me some time to get use to the break assist feature since it was my first time. But I love the features and the gas mileage is amazing especially because I am a real estate agent and drive about 1500-2000 miles a month

Driving home three weeks ago, the check oil light came on in my car. As I was trying to exit to a safe location (I was on the highway), the check engine light came on and then the battery light came on. The engine was shot. I purchased the car last July. Mazda claims it was a faulty oil change and they will not cover the cost of the new engine. The car cost me $18,000. I purchased it last year after I got hit in an automobile accident that left my previous car totaled. I paid for the Mazda 2 in full. Now Continental Mazda in Naperville, IL is stating I need to spend another $5300 on a new engine due to a faulty oil change. Im devastated. They will not help me out nor will the $20 oil change company (obviously). Mazda needs to make this wrong situation right again.

Purchased my CX9 in late 2012. Purchased the top-of-the-line touring with all the options. Got the top extended warranty and made sure I was set for 10 years. I love the car and how it drives and handles. HOWEVER, the Bluetooth stopped working properly July 2013 and Mazda spent almost a year blaming my phone (Blackberry) and my husbands iPhone. Finally, in August 2014, they admitted they have an issue with the software and it was a module issue. Mazda CANNOT fix it. They keep putting in test modules yet they refuse to provide me with respectful customer service. I said I would be their test subject and help them, no thank you for all my time and they have made the problems worse, not better. And when I asked Mazda Canada to have the engineer working on the issue call me, nothing... I asked them for compensation. Nothing... Now, I have a car where $2,500 worth of options dont work. I cant sell the car and I cant trade it in. Mazda has left me stuck with a car they cannot fix. Mazda Canada has put it back on the dealer and is even treating them with disrespect and indifference. Feeling left in a lurch! DONT BUY A MAZDA, STAY FAR AWAY....

Mazda should stand behind their products. I own a 2001 Mazda Tribute and have had multiple problems with it. I have spent thousands of dollars trying to keep it running. I really think hundreds of Tribute owners who have had trouble with their SUVs should file suit. I drive carefully and take really good care of my cars and I still have all of these problems. This is my first and last Mazda. Here is a list of current and past problems: car door handle broken, coils replaced, transmission problems, radiator replaced (it split open), fuel modulator replaced, CV joints problem, rear hatch doesnt lock, interior linings coming off/ash tray and cup holders broken, and exhaust leaks/catalytic converter.

Windshield has chipped and cracked so that it had to be replaced and could not be repaired - 4 times in 2 years. Is Mazda addressing this issue? I am not paying for another windshield. There is clearly a design flaw - is this how they accomplished good gas mileage for this SUV?? Id rather pay the extra fuel costs.

In a nutshell - 2002 Mazda Tribute, bought second hand. Transmission done by first owner, then we had to do it. Drove fine with only the infamous Mazda transmission complaint. Then one night in 2010, at midnight, we notice flames outside our second floor window. Jump out of bed and yell the car is on fire in the driveway, next to the house. Right next to the house. Fire dept. is called but takes a bit to respond. My then teenage son grabs a hose and attempts to keep the fire at bay until they arrive. Dark soot over everything, including the inside of the house. The last time I had driven the car was at 7:00 that evening less than a mile both ways. It was like spontaneous combustion. The next morning, we immediately called to have the eye sore of a car removed. Besides the filth that was all over the driveway and being tracked into the house, as well as the nauseating, charcoal, fire smell that permeated the air, the burnt out car looked entirely out of place in our neighborhood. It made us look like derelicts! It was like who have you irritated lately. We had no insurance except compulsory. Fire dept. wrote a report but came to no conclusion as to the cause. We were left wondering why? End of story? Think not! Beginning of 2012, we began to receive recall letters from Mazda, and we just threw them out until June 2012 when we decided to read one. Well, were we surprised! The bottom line was that if the recall(s) were not completed, the car could and would go on fire. Here is their disclaimer at the bottom of the letter (seriously): Mazda strongly recommends parking your vehicle as far away from your home as possible until you get recalls done because it may go on fire. Great, now they tell us. Before Mazda accepted responsibility for their little secret(s), they jeopardized our home, our other car, our family, and our life by negligently allowing the Mazda Tribute to remain in our driveway, next to the house. Not to mention the fact we were using the car everyday! Are you kidding me? Mazda asked to please take the car to the dealer for recall updates. After a couple of these letters I called the number indicated in the letter and recounted our story. Yes, wed love to bring our car in for these recalls except two years ago, when you apparently were still in denial, that car burnt up and nearly took our home and us with it. What do we do now? They(?) listened sympathetically and recommended, as well as provided the number for Mazda in Modesto, Ca, their mediation dept. My husband called and they told us to gather fire report and anything else we had to evidence the fire of the 2002 Mazda Tribute. My husband sent everything certified mail and as we didnt hear back, we called this assigned mediator. Well he really needed pictures of the burnt vehicle. How do I know that you didnt set it on fire? Okay genius, it makes a lot of sense to set a car on fire with no insurance less than fifteen feet from your home. The car purposely was removed expediently due to environmentally caustic conditions and the fact we were now down a car as we had no money to replace it, and who needed to see the skeleton reminder, let alone take a picture. Like salt in a wound. Final word from Mazda mitigation representative (they obviously think (and get away with it) that it is acceptable to investigate yourself). Surprise - no can do. Not enough proof! Well, the fat lady isnt singing yet. We will continue our quest for parity from Mazda of North America. All attorneys are welcome to apply. (To see what happened to some poor families as they watched their homes burn down and their family pet(s) perish, Google Mazda cars that go on fire.)

Just passed 24000km on the odometer and the brand new 2016 CX3 I bought a year ago has a complete transmission failure. I had to bring it into the dealership (Stoney Trail Mazda) in Calgary AB Canada for a period of 4 weeks. They had to replace the complete transmission which took 2 weeks and after the replacement there was still noises coming from the vehicle, they took another two weeks to find out what was wrong and was complete clueless. They told me they did further work by replacing the flywheel and a number of other parts.The dealership is making an effort and did fix everything without further cost to me and did provide a rental vehicle which I appreciate greatly. However, I completely lost confidence in Mazda as a company. Ive been a long time Mazda owner and the fact that the dealership is not stepping up to replace a clearly lemon/defective vehicle is really upsetting. This will be the last Mazda I will ever own. Stay away from the Mazda CX3!!!

The Mazda vehicles we have owned were both reliable and cost effective.

My Mazda 5 with a 2.3 L engine just blew up - it needs a whole new engine. The car only had 117,000 km on it, and the extended warranty just ran out 4 months ago. Whitby Mazda is trying to tell me that its my fault because I cant find all the paperwork for oil changes. The staff at Whitby Mazda are rude and unhelpful, and I no longer have a car. As a single mother with 2 children, this is causing me a lot of grief. Do not buy a Mazda, I will never buy one again.

I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

I purchased a used 1996 Mazda 626, 4 cylinder, automatic and shortly after the purchase, the transmission started slipping and eventually failed. I had my trusted mechanic install a rebuilt transmission at a cost of about $1200.00. Around 2,000 miles later, the transmission started slipping again. I have done research and I found that the CD4E transmission is a known lemon. I originally paid $2800 for this car and have put in more than that in repairs. I will never buy another Mazda product.

I send my Mazda Soho in to Mazda to look if they can find the problem that my car has. It’s cutting out if I brake. They place it in the box. I get my car back and still it cut out. I took it back and they said something in the engine. I get my car back and still it cut out and it starts smoking. So I took it back for the 3rd time and this time, it was at Mazda for a week and still they don’t find the problem. Now, I must go and pay for somebody else to look at this problem. I’m not happy.

Our daughter was in an accident with extensive front end damage. The airbags never deployed even though the radiator was pushed into the engine. The hood looks like an upside down V. The front bumper was removed and the side front wheel panels were also damaged. This was a 1999 Protege LX. Is this a defect that the bags did not deploy?

I have a Mazda 6 year model 2007. Car has 101,000 miles. This is the second time to replace transmission. I would not purchase any Mazda vehicles!

I have a 2008 Mazda 6, 2.3 Sport with 68,000 miles on it. The engine receives regular oil changes and has never been low on oil. Recently the engine started making a knocking sound at about 2500 rpm. The sound got worse and it would appear that I need a new engine at a cost of around $6000. I dont see how this could happen on a product that is less than 4 years old that has received regular maintenance. Mazda is a joke but worse than that is the fact that I have recommended this brand to my father and friends (two of them now own one). I really dont want to invest any more money into this car but it isnt worth any money without being able to drive it.

Purchased a 2007 cx-9 in 2009 from dealer with 19k miles. Great looking car. First problem was tire life. The original Bridgestone Duelers lasted 29k, and yes, proper inflation and rotation, and alignment. Subsequent sets met with only marginal improvement. Went with Perreli Scorpions, and Yokohamas. At 99k, last week, I foolishly purchased a new set of Michelins (60k warranty). My plan was to drive this thing until those tires were shot, and call it a day. Mind you, Ive met or exceeded all service schedules, to include flushing the tranny last spring. Heres a short list of the problems with the cx-9: Drivers door seal leaks creating excessive noise in cabin. AC controls are intermittent between front and rear compartment. Sometimes it works, sometimes it doesnt. Power doors refuse to lock as the indicator light states I have a door open. Both keyfobs failed, and dealer wanted in excess of 300 to replace and reprogram. I opted with using the hard key, but had to have that programmed. Passenger door window wont go all the way down. Dealer had two attempts to fix that, and its doing it again. Now for the biggies: 60K Pass side rear wheel bearing went, $500.00. Then, Huge clunking noises coming from somewhere in front end suspension. I replaced tie rod ends, and stabilizers with greasable Moog fittings. Still have the clunk noise. Learned this was due to failed lower ball joints on the control arm. I was heartened to hear that a recall was pending and made the appointment with the dealer after my tire installer confirmed my suspicion. Within one week of putting the tires on and Within days of scheduling my ball joint/control arm repair, my wife pulls up the driveway and the sound coming from the drive-train was like she was dragging a washing machine behind the car. I will limp it into the dealer tomorrow a.m. to find that at minimum, I will need a new transfer case. This is completely unacceptable! If you take care of your vehicle, as I have, this stuff should not happen! I WILL NEVER PURCHASE ANOTHER MAZDA.... and shame on you Ford Motor Co for supplying the POS parts on this vehicle without proper vetting.

I bought my CX7 new in September 2007. I love the vehicle except for its very poor reliability. It has cost me in excess of $2000 a year to maintain this vehicle. Most parts that fail are notorious for failing but Mazda either wont cover the cost or their extended warranty is so meager it doesnt apply to my vehicle because of the mileage e.g. AC compressor; Oxy Sensor. I just discovered that my engine bay high pressure fuel pump is not working properly. I replaced the one in fuel tank 8 months ago and if it fails, it can wreck the engine. Mazda wants $1400 for the part! A better quality aftermarket part is available for less than half this price. Also, the Oxygen sensor on the Cat Converter has to be replaced at huge cost. I replaced the other one eight months ago. Together my current repair bill will be about $2000 including labor. You can find lots of stories just like mine on the internet (e.g. Edmunds).

I purchased a used 2008 Mazda CX-7 in 2010. The car was in mint condition. A few months later, I would occasionally hear a ticking in the engine but the car ran fine so I thought nothing of it. I kept up with my oil changes. Last Thursday, I started the car and heard a terrible noise in the engine and my check engine light came on. I went home and did some research and discovered that the timing chain on the VVT is a huge issue with this vehicle. Thousands of inquiries and complaints. I researched recalls and discovered that Mazda has extended the warranty to 70,000 miles. My car has 52,000 miles. I called the dealership and they confirmed the extended warranty and told me to bring my car in. He said nothing else except that it would be covered. When I got to the dealership, they inspected the vehicle to make sure it was the timing chain problem before I left it. The service manager came out to the waiting room and asked me to talk with him privately in an office. He showed me a paper towel with what looked like chunky oil. He told me he would not be able to cover my car under the extended warranty because I had sludge and did not maintain my vehicle properly. I took that as an insult and told him I did get my oil changed. He asked me to provide receipts which seems ridiculous to me. Unless someone goes to one oil change place religiously, how do you keep track of all of those receipts? In my case, I have a friend do most of my oil changes. No receipts. I called Mazda direct to complain. They told me that they would forgo the receipts if they had permission to remove the valve cover and check the condition. At my expense! I called about 6 independent mechanics around town and they all told me the CX-7 has a sludge issue. That no vehicle with 50,000 miles would have sludge that bad even if oil changes werent performed at regular intervals. That no vehicle should need a timing chain at 50,000 miles. It is an obvious defect in the design and Mazda doesnt want to pay out millions to correct their mistake. I cannot afford a $1200 repair and now after reading all of these complaints, Im afraid my engine is going to blow. Mazda needs to take care of their customers!

My concern is with the rear brakes on my 2013 Mazda CX-5. While getting the service 40,000 km done at 38,909 km at Fredericton Mazda, I was informed by phone that my rear brake pads had worn out to the point where they had destroyed the rotors and I was on the hook for a $459 bill plus extra for the 40,000 km service. Fredericton Mazda assumed that I had skipped my 16,000 km service because I had it done at City Mazda in Halifax at 15318 km. When I brought the car back into Fredericton Mazda at 22752 km to have it serviced they just carried out the 16000 km service again assuming Id neglected my brand new $43500 vehicle. The 24,000 km service includes an inspection of the brake system in the car. When I informed Fredericton Mazda about the service in Halifax, they said theres no way they could have known about it being carried out, which makes sense. However, logically if a qualified service rep/mechanic drove the car in to be serviced, according to the service report he should have logged KM in and KM out. Which leaves me to wonder how the Mazda Service rep got the car into the garage to even carry out the service without noticing the KM on the dash. If the service rep had logged the KM of the car on the way into garage which I might assume to be proper procedure, then the 24,000 service may have actually been carried out and the brakes may have been inspected.All that aside, 38,900 km is far too soon for brake pads to be worn to a point where the rotors are destroyed, considering the fact the front brakes are still at 50% and 10000 of my km are highway to Halifax. When I asked The Fredericton Mazda Service rep if this has happened before he said, Yes, but he also informed that he had seen one at 120,000 km. Fredericton Mazda ended up paying for the rotors that were destroyed in what Ive been referring to as a brake failure, but I was left with a $210 charge for brake pads and labor to replace them. I informed them that this was unacceptable and there is clearly something wrong with the rear brakes but they refused to acknowledge this or even call Mazda Canada to inquire about the issue.To summarize, I have dire concerns with the quality and safety of the braking system in my 2013 CX-5 and if steps arent taken to have this resolved, then I will be switching car companies for good!

My Mazda Tribute caught fire sitting in my driveway due to a recalled ABS Module failure. Mazda admitted blame after over a week and said they would fix my car at no cost to me. After eight weeks of constant battle with Mazda USA and Hiley Mazda of Huntsville, Alabama, I was told my car was ready to pick up. The repairs of the car are a complete mess. The badly burned brake lines were not replaced and the badly burned wiring harness was spliced back together in pieces. They didnt even match the insulation colors to the existing wires and mismatched the wire size! After two more weeks of arguing with Mazda Customer Service Center in Irvine California, I was told by telephone call that Mazda engineers reviewed the photos I sent them and determined the repairs were Just fine, but they would gladly add some more electrical tape to the harness if I would like. I demanded to talk to someone in higher authority and was denied. I asked to have a report of their findings in writing and was denied. I just took my car to an independent repair facility for inspection and they agreed with my complaints 100%. Their estimate to repair is going to cost me and my insurance company $2600. Mazda is the most dishonest company I have ever dealt with in my life. I will never purchase another Mazda as long as I live.

We bought a fully loaded CX5 in 8/14. It was the best decision weve made. Because of my back problems, I need to have a seat thats adjustable as well as an upright position. The CX5 provides that for me. Last summer we drove across the country and depending on my back, I was able to make adjustments to make it very comfortable for when I drove as well as being a passenger. The safety features such as the blind spot monitoring, the rear camera, and the automatic lights and windshield wipers were so helpful when driving. I felt so safe in this car. Mileage was good too, the car still has under 12K and were doing 26.7 mpg total.My only negative is that the rear hatch/door is not power controlled. In a fully loaded car I wouldve expected that, but it was not an option. I do want to note about some of the other reviews here - people need to explain their problems better. Owners also have to be realistic. How one drives a car does affect brakes. Front end Collisions only trigger front air bags (not side ones). Injuries can be caused by not wearing seat belts. And yes, sometimes cars have defects, but tens of thousands of cars are made of a particular model each year. A few will have problems from the get go. This is why many states have lemon laws. But if 5 people report the same problem, this is not a defect. Most likely your car got that 1 in 25,000 bad part. In that situation, if you can definitely prove it was Not your fault, you may get the maker to pay for the repair. But usually you cant, so hope the bill is low - that’s all.

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

It has been a great vehicle so far and its comfortable to ride in. I love how I just need the key fob in my pocket/purse and can lock/unlock with one touch and a key is not needed to be placed in ignition. It is very dependable. It is also very comfortable and fun to drive. I chose this for the third row seat to upgrade from the CX-7 I owned. I like the leather seats, sunroof, rear view camera, keyless entry and driving and fold down third row seat. But I would like for it have Apple CarPlay, more leg room in third row, seat coolers and better softer leather seats like previous CX-9 models have.

They do not treat customers very well. Their cars are substandard and when I try to get my car fixed, even more mechanical problems arise. Coincidence? I had to bring in my car twice for the same issue only to go to a third-party to have it fixed properly. Having said that even more mechanical issues have arisen. When I talk to them they are very condescending and rude. It was shocking at first but after a few times of trying to reason of them I discovered that they do not care about the customer. I recommend not buying a Mazda or dealing with any of them or their associates.

Purchased my Mazda Tribute S new in 2005. Vehicle is kept in like-new condition in and out. Regular oil changes combined with scheduled maintenance performed. Only well known gasoline is used; vehicle never abused nor in an accident; current mileage: approx. 52,500 miles. Complaint: main cat converter began to fail with severe loss of power as a result. This occurred at approx. 52,000 miles. Had Pre-Cats tested on computer. Results: Pre-Cats showed signs of early failure. There are two Pre-Cats. Bank One is now showing below design efficiency. Evidence of honeycomb fusion has already been seen. I contacted Mazda, California. Was instructed to talk with a Mazda Dealership. Did this. Went to Mazda of Lodi. While there, met with Ownership and Shop Manager. Indicated that Mazda Corporate would require an assessment of the Pre-Cats and would then determine the degree of financial assistance given to me considering the low mileage of the vehicle. I am also a repeat Mazda customer as Ive purchased two Mazdas in the past. In summary, Lodi Mazda refused to accept my vehicle saying it was too old and they did not want to become involved with it as well as stating that Corporate would not pay them anyway. (Is this legal?) I was abashed at their cavalier attitude and attempted to convince them that I had been sent to their Dealership by Corporate; they simply found this humorous. I left with utter frustration. I then called Mazda California and reported the incident. I did receive a follow up call from Mazda wherein they indicated that I should not expect any assistance from them as my vehicle was out of warranty. Frankly, considering the low mileage, I believe Mazda should have at least paid for the Pre-Cats; I did not request any reimbursement for the main Cat. My relationship with Mazda is now over; I will never purchase another Mazda car or SUV. My Tribute is like new so I will invest in new Pre-Cats and bite the bullet. Mazda and Lodi do not want to read my mind. Needless to say, they will not see my truck for service nor for anything else. Responses from fellow Mazda owners are welcome.

I find the ride very hard and seats are not the most comfortable. Seatbelt is badly positioned and interior feels cramped. Also, Mazda CX-5 is very noisy, sounds like a window or door is always open. But it does have a lot of pick up on the road and gets great gas mileage.

It has been good so far. It is good on gas and seems to be mostly reliable. Has a pretty big trunk for a little car. Runs pretty good. It is great for me and my daughter but has a good size back seat if we want to take others with us. It has some updated technology so that is nice, I can connect my phone and it is really easy to drive. It was the car I was able to get approved for so that is what I bought. However, the headlights have to be turned on and off manually, my old car had running lights so I didnt have to worry about the lights all the time. It is pretty low to the ground so it is a big change from an SUV.

I bought my Mazda 3 hatchback 3.5 months ago. I live in the Chicagoland area and on a recent freezing day I came out to the car after work to find that the rear drivers side window had shattered completely. Thankfully the car is under warranty and my dealer made it very easy to fix but I dont think this should happen.

On January 20, I received a letter from Mazda Corporate due to certain issues with certain vehicles, including mine. From my understanding, the timing chain on certain models had turned out to be defective and this would extend the warranty for that specific part and problems caused by it to 70,000 miles. The letter advised that if the consumer experiences a ticking noise, they need to contact the closest Mazda Dealership. Never experiencing any problems, as mentioned above, I got curious and did some research which led me to find out that this problem had affected many so I decided to schedule an appointment for Friday, February 3, to which I never made it to.About a week after receiving the letter, my Mazdas engine failed at 67,000 miles. I was stuck under pouring, cold rain trying to push it off the road. After getting it towed to the North Penn Mazda Dealership, I was notified the following morning that my vehicle was diagnosed with engine failure. I researched it and came to the conclusion that the connecting rod between the crank shaft and the piston has broken causing it to go through the engine block and make a hole.The Mazda technician that inspected it told me that the failure most likely was not related to the timing chain but to make an accurate statement, they would need to open up the engine for which I would have to pay $800.00 to $1,000.00. I opened a case file with the corporate, which after contacting the dealership, told me that since the damage most likely is not related to the timing chain, Mazda was not liable regardless the fact that the source of the problem was not diagnosed.After getting many opinions from other technicians, I came to the conclusion that there is nothing that I, as a responsible consumer, could have done to prevent this from happening and that the engine was most likely poorly manufactured. I looked more in this matter and with simple sources of research I found out that there had been numerous similar cases throughout North America. With that in mind, I contacted the Service Manager at the Mazda Dealership seeking for help but I was shut down with two words out of warranty.The service manager told me that he understands my frustration and that when one purchases a $25,000 vehicle they expect to get more than 67,000 miles out of it, however, there was nothing he could do after contacting his corporate representative. After sending many emails I received a response from Mazda customer service explaining that if I did authorize the diagnosis and it resulted to show manufacturing defect, Mazda would cover the expenses to fix the damage. I called to confirm the email and after investigating the case, a gentleman from the customer service department left me a voice mail confirming the information.The following day I received another call from customer service stating that Mazda would not honor the statement made on the email and that no assistance will be offered. I requested to speak to a manager who got back to me two days later. Mr. G stated that Mazda will not offer any assistance of any form regardless the outcome of the diagnosis and the email sent did not imply what it stated.Meanwhile my technician had diagnosed the issue and had concluded that the damage was caused by bad assembly, poorly put together and that should be covered by the manufacturer. The conclusion, if I want to be able to drive this car again, I will need $6,000.00 plus taxes to replace the engine which I had no fault and no contribution in breaking.

I have had my 2014 Mazda CX-5 for six months and it has less than 2100 miles. The fuel pump has already gone out. Now I have to wait for the part to be shipped from across the country before it can be repaired by the local dealership service department. Also, I have not gotten anywhere close to the fast mileage I expected. I am starting to wonder if I should have purchased another Ford. I drive a Ford Escape Hybrid for over six years with no mechanical problems and great gas mileage.

The car gets fairly good gas mileage, hasnt had to into a shop except for routine maintenance. Comfortable on long trips. Not for tall or heavyset people, though. The Mazda 3 has a fair sized hatch space. The car is comfortable for 4 adults.

I bought my Mazda 6 brand new almost 2 years ago and havent had any trouble with it at all. My Mazda is very well designed. My car is very well designed and has all of the current options available. It is comfortable and the ride is quiet. It handles well in bad weather. I love the many features such as the blind spot monitor, tire pressure monitor, Navigation system, Boise radio, Bluetooth for hands free phone and other features. I feel safe and confident driving my car. If I ever need or want to buy a new car again, I will buy another Mazda.

I was in a car accident driving at 35 to 40 miles and I was in an accident. I hit the other car by the front of my car and the airbags didnt open from either side and I think thats not correct.

I use to love the CX9, until they gave it an overbite. Or Duckface.. I dont know,, The front end is hideous. Im now currently Waiting till they change it to go back to Mazda. Everything else about the CX9 grand touring is amazing.

After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. Even though the preowned warranty was for 7 years and 100K miles they wouldnt cover the repair costs due to some technicality they cited with the warranty agreement. The original dealership changed ownership twice in the three years, so I brought the car to another dealership for repairs and dealt with Mazda corporate for reimbursement. The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty.After repeated attempts to contact the customer experience center both by phone and email, over several months, I could never get past their first line of customer service to make my case to anyone with any authority to review my case. On several occasions they indicated they would get back to me, but never did. I would recommend against buying a new or preowned Mazda. They do not stand behind their product as evidenced by the initial faulty drivetrain and lack of customer support.- Steve

I love my car. Living in Michigan, I needed a vehicle that handled well in snow but also with good gas mileage and being able to adjust the drivers seat is very important. After test driving several models, I was extremely impressed with Mazdas handling. I also love how the looks of the car. Its very stylish and its fun to drive. Definitely spend the extra money and get the navigation. I use it all the time. But I wish the rear seats were more comfortable. When test driving cars, I never thought to sit in the back. A word of advice, next time test driving, sit in the back and feel how your passengers are feeling.

My wife has a 2007 Mazda CX-7 (rated in Consumer Reports as a Used Car to Avoid) that she purchased new in 2007. Over the past year, she has had instances where it begins to make a terrible noise around the front end and when she checks the tires, the lug nuts for the front drivers side tire are loose to almost falling off. She has had this looked at by multiple car repair and tire specialty shops and all have told her nothing is wrong with the studs or the nuts and they just werent tightened properly. The last time it was looked at (just a week ago!) the mechanic was planning to replace the studs and then notified her that there was just a build-up of rust/corrosion at the base of the studs that wasnt allowing the nuts to tighten all the way. She just called me a few minutes ago in tears because she once again heard the terrible noise, got out and checked the tire and four nuts were almost off! Would love to know if this is a problem other CX-7 or other Mazda model-owners have experienced. Very frustrating!

Mazda roadside charged me to use a towing company to pick up my vehicle and take it in for service. My vehicle never made it to the service department, they kept my car and wanted to charge me additional to tow again. I was not able to retrieve my vehicle so I lost to towing company. I called the bank they retrieve the vehicle and repoed. The car was auctioned off. Now it shows on my credit report. Im having a hard time getting a vehicle due to open loan.

The Mazda CX 5 is a great looking SUV. The after sales service sucks. I have determined that the Electronic Park Brake is a design flaw. This must be the only front wheel drive vehicle that wears out its rear brake pads and tyres before the front. Mazda with TSB 004-05/15 replaces the brake calipers when the actual problem is the sensor which controls the EPB. Like a person who hates constructive critique. I am not surprised that they are suffering in the market.

My Mother bought a brand new Mazda 626, this was a long time ago. SO long ago, that CNN news was just getting started. My mother was killed in this car while driving home from work, she hit a telephone pole at 45 mph. She was removed from the car and taken to the hospital where she died shortly thereafter. We were stymied as to what happened. No one knew, then we found out, way down the road, through CNN news that the car had a history of the ignition turning itself off if you had a heavy key ring. Of course there were accidents all over the US many fatal, some just injuries, etc. I found this out about this car, about a year or more after the accident. Recently I did a search on this Mazda 626, and I couldnt find a thing about it. Was all information removed about these cars, what happened, has Mazda fixed this problem? I hope so, as a year ago I bought a Mazda 5 which so far, has been a great little car. It took me 28 years to be able to buy a Mazda. BTW, Hasnt GM just spent a lot of time apologizing to its customers for the same problem? Wonder how many people died in the GM cars? Mazda didnt even apologize.

I truly love my Mazda. Had leased a Mazda 6 for 3 years. Liked it so much I leased a new one for three more years when my first lease was up. Has all of the best features you could want. Comfortable and classy. Plenty of storage room in the trunk and all of the controls are easy to use and understand. Only complaint is that the controls on the levers behind the steering wheel can’t be seen in the dark.

I bought a 2006 Mazda speed 6 in October of 2006. The car was in the shop more than out. In August 2010, I took it to two dealerships for white exhaust smoke. They stated that it had to do with the turbo and the motor was shot. They would not cover it under warranty. I could not afford to fix the car as it would cost over $5000. I gave the car back to the bank even though I loved that car. Two days ago, I get a letter from Mazda saying that they are now covering this repair under the warranty. I was so mad that I gave up my car and now they are covering it. If they would have covered it back when I first brought it in, I would still have that car!

I went in for an oil change and full circle inspection, but little did I know that Ill be unhappy with service. About a week or so later, I actually took notice that a/c was not working as good as it did before serviced by Mazda, and as a normal routine of checking fluid levels, I also noticed that the oil was low. On 9/25/11, I called the Mazda service department and spoke to Lee. I informed him the exact information and he told me to bring my car in for service. So, I schedule an appointment for 9/27/11 at 2:15 pm.I went in just to be told that in order for Mazda to service the car, I would have to pay $129 for the a/c and that if oil was short, I would not have a problem unless it was below low. I did explain to him that my husband had to put in a quarter of oil because it was so low. He suggested that I bring it back for another oil change and they would deduct a quarter off the amount. He was not willing to consider by chance that air was leaked out of the car by Mazda technician and not enough oil was put in the car by Mazda. He never stated over the phone about paying for them to check a/c or anything. I drove from another city just for poor service once again.

I purchased a 2010 Mazda MX-5 Sport model in June of 2010. This year, the convertible top started tearing on the passenger side above the window. By the time I got to the Dealer, Beach Mazda in Myrtle Beach, SC, there was only one day left on the warranty. The car had less than 22000 miles on it so the three-year warranty should have been in effect. The service department took pictures of the tear and the odometer and sent them to Mazda. Mazda declined to warranty the repair. The service department again brought this to Mazdas attention when a Mazda representative was visiting the dealership. They again declined to warranty the repair. I sent a letter to the General Manager of Beach Mazda about this problem and I never received a response. I appealed the ruling to Mazda and they again declined to warranty the repair. I attempted to disputed this through the BBB Auto Line procedure but they wont help me because the car is now out of warranty. The top has now started tearing on the driver side in the exact same manner. Beach Mazda has given me a quote to replace the top and the cost is more than $1300 plus tax. Why would I buy a Mazda part if they wont warranty it? To top this off, Mazda is now trying to sell me an extended warranty.This is my FIRST and LAST Mazda. My wife and I have purchased 4 cars from Beach Automotive and I will think twice about buying another car there. The manager could have at least responded to the letter I sent!

The car itself is a cheaper version of a Toyota. Spend the few extra dollars for the Toyota and get a manufacture that stands by their cars. Mazda is having a big issue with the CMU chips failing for the entertainment screen. My car was 3 months past the warranty coverage and even knowing that they are having problems with these they refused to do anything. Even the replacement motherboards are failing. Without the CMU chip you can’t play the radio. This is not something that should fail after 3 1/2 years. I had to spend $1500 so I could listen to the radio. You get what you pay for. Beware of Mazda.

Mazda 6 emergency brake caliper recall - I cant believe that I have been a Mazda fan this long and am treated so badly. I have been swearing by their cars for years and now. I wont anymore. I got a recent recall (Ive had them in the past) and was treated poorly. Actually, they refused to send me a refund for work that was done prematurely because of a faulty part. I am upset because I really was one the 1st people to drive my 2014 Mazda6 in the ATLANTA AREA. Basically, the work I had done wouldnt have happened had they recalled the issue sooner; now they refuse to pay me back! It always kills me; how a company making millions of dollars refuses to pay loyal customers hundreds of dollars to keep them. Its OK. I will find a new car brand to stand behind next. File Number **.

I have not had a single issue with my car in six years, it has been the absolute best purchase I have ever made. The car has also retained much of its resale value. My vehicle is totally manual, transmission and windows; the vehicle also gets great gas mileage. I chose this car because it was rated very high for reliability and overall value at the time I bought the vehicle. However, I dislike the clips that secure parts to my vehicle, and they break very easily. The oil pan fell off a few months after purchase and some of the interior clip ons broke as well.