I have requested a extension on my payment due to some personal issues. It was for one month. Kia stated they would send me the documents. They said three days. It was 7 days. I got it and tried to fax it right back to them. Could not get through to any line they had. The paperwork stated a address to send to so I sent by special mail. It arrived 3 days later. 18th. My deadline to have it in was 21st. The tracking number stated the mail was in their post office box 8:52 AM. This was in time for my request. They denied it.They cant process anything in a timely matter so they give me deadlines but then because they are a business that is behind the times they cant get it done. One rep said we only have so many people to process. NOT MY FAULT YOU CANT GET YOUR ACT TOGETHER. But guess who pays the customer. ZERO HELP FROM THIS COMPANY! Warning - dont do business with Kia Motors if you want your blood pressure to remain normal. Good Luck to you if you do!!! Texas mad as hell!

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.

I am so disgusted with the language in your commercial on American Idol. I hope someone in your company goes to jail. How do you think I or anyone watching would feel if Ford Chevy or Toyota, Coke, etc., used language such as that used in your commercial last night. Which so called genius, I wanted to use a worse word, decided to use one of the most profane word sets in the English language as a descriptor of your product. I would have considered a Kia as our next car. As of right now, I would never enter one of your showrooms. You owe America and me an apology. What a shame. You are better than that.

Kia reported me late to the credit bureaus five months in a row. I didnt know this until we applied for a home loan. When I found out, I spent the next week on the phone every day. Spoke to many reps and supervisors. I was told that I needed to learn to make my payments and one even threatened to repo my car. I got a copy of my archived bank statements to Prove I made my payments. Two of the months they reported was due to an extension I applied for and they processed the paperwork late. The other months were because they simply lost my payments. Good thing Im a bit internet savvy because I finally located the number to corporate and the name of the CEO. Once I called there, all the sudden the payments were found and my credit cleared within five days. I then requested copies of my payment history to verify that my payments were applied appropriately and they accused me of having litigation going on and got very rude and hung up on me. Corporate is now refusing to let me speak with anyone. I contacted Better Business Bureau and Kia Financial responded to them denying even having an account with me. Now I have to send in a monthly statement to even prove that I have a business relationship with them... If anyone could like the number to corporate, I would be happy to provide. Its time we as consumers make them change how they operate...

Supervisors very unprofessional. Also something must be wrong with dealership. I wasnt supposed to pay so much money and Kia owes me over $500. To get that $500 I fought, pull teeth. I mean they kept on changing dates on me. They kept on give me the run-around. This is Kia Financing people, Kia Financing. Theyll rip you off. Take your money and then tell you to go to hell and take a chill pill. Im a first responder from 9/11 okay and this is the way they treated me. If it was in that I just bought my car I would just trade it in or burn. People not supposed to be disrespectful like that to a customer no matter who they are Finance supervisor whatever. This Finance supervisor I hope the CEO will see this and fire you. I talked to her today. 22nd of February. Look it up. Youll find out shes a miserable individual. She told me to take a pill to relax. No its so relaxing when you disrespect somebody who served this country for 32 years. And you probably wasnt even born then. Kia Financing that will charge you an arm and a leg. Im stuck with a car paying $500 a month and I could buy probably BMW or Mercedes and pay that much. But other than that if it wasnt for the dealership done helping I wouldnt had no money to eat. Because Kia Financing is fraudulent they dont care who you are. The supervisors should be all fired instantly and replace with people that are more knowledgeable and more public relations than being a nasty hag. That is my complaint. They are the worst horrible people to finance through. The dealership I got it from is great, but the financing company Kia - the Better Business Bureau and everybody else is going to find out about how bad they are. Dont piss off a Marine.

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.

All I can say is if you get a Kia, pray that nothing ever goes wrong with it and that you need to deal with Corporate Headquarters. They are the most irresponsible and useless group of people I have ever dealt with. I had a recall on my car that was unsafe to drive. After over a month of back and forth where I was told the part was ordered and it was not, and then I was told I would get loaner car and then I was told I could not get a loaner car and that I would have to be reimbursed for renting my own car. I spent almost $650 for a rental car for a week and a half plus having to UBER to and from the car rental place. On December 21st, they approved my reimbursement and told to allow 30-45 days for completion. On January 27th (31 days later) I contacted Kia to find out the status of my reimbursement. I was told on January 28 (32 days) it was in final review and would be processed shortly. After receiving and hearing nothing, I contacted again on Feb 5 (40 days) and have since had no response. It is now Feb 12 (47 days) and I have yet to receive reimbursement nor any response from Kia. I spoke to manager, Brenda ** at Kia today who also told me that the reimbursement is still processing and she would follow up with me. Brenda did not follow up with me so I had to email her 8 days later and she told me it was still being processed and she requested it to be expedited (I thought this had already been done?). Now it has been another 5 days since she responded to me. I am going on 66 days since my reimbursement was approved with no check and no ETA of when I will get it.I have filed a complaint with the Better Business Bureau and Kia just responds stating my case is being worked on and to work with my case manager. And to note, my case manager, David, if he still is my case manager, hasnt responded to me since January 28th (28 days ago). This is insane. I just want my money. I have been charged 2 months of interest on my credit card now and still they cannot even tell me when to expect my check. I WILL NEVER EVER BUY A KIA AGAIN AND REGRET BUYING THIS ONE. KIA IS A JOKE.

I took my car in 2 months ago. My speedometer had stopped working, was consistently reading 0. In addition my passenger side blinker wasnt working. Also my seat belt had frayed. They checked into it, sent it home with me that day, said the computer didnt see anything wrong with the speedometer so it must be the cluster. We will order one in with your seat belt. 1 week later I received a phone call. My seat belt was in. I didnt want to lose my car twice so I said I would bring it in when the cluster was in too and was told she would get back to me. One month later I take my car in and ask about the cluster. Ive been driving without a speedometer too long. Turns out they needed my car in the shop to ship current cluster away, would have been nice to know! So it took 2-3 days, the rental was great and they said come pick up your car. Its fixed. They changed 3 light bulbs apparently, only the one signal was out though. And it cut in and out so I didnt figure bulbs did that but whatever. And the cluster was changed. I love how no one tested it!!! I was doing 0 on the Hwy home and called them to say its still doing 0 and my blinkers not working. So I had to go back the next day. They said they would look into it and call me. I asked for by 3:30 cause I had to pick up my kids with it or a car. At 3:30 the masters of communication at performance Kia had not yet called so once again I had to call them. A poor lady answered said they need my car to figure it out and the guy had already put me down for a rental. Thanks for telling me. Also thanks for not verifying with enterprise that they had a car. Wound up going through national, once again their customer service was great! Loved the rental. And had it not been for the people at national leaving me a voicemail and text message, I would not have known my car was ready for pick up. And if I got there any later than 4 Id have to pay that day myself (this message was at 2). I realized later I had one single missed call from Kia at 1:02 and no message was left and I dont have my phone on me but was consistently checking my messages! I had to cancel my appointment that is necessary for me to attend every two weeks to have time to get there. I get there they tell my speedometer had stopped working because of my accident. This accident they keep telling me about is me banging up my bumper on a snow bank 1 month after I got the car 2.5 years ago. So tell me how my speedometer runs off my bumper! My ex is a mechanic there is no way that could happen. They are attempting to cover their butts for their faulty wiring after they went through various parts and clusters. Needless to say once more they have sent me home with an unsafe car that they told me was safe and driveable!!! Due to their inability to navigate their own electrical system I now have absolutely no lights on my front driver side (Fog blinker and headlight all out completely illegal!! And it was fine when I brought it there.) and my passenger front blinker is still out. The customer service manager was rude and its impossible to communicate with ** who make it seem like theres never a problem and if it is its your own fault. Currently awaiting Kia Canadas call back because they can have it towed in because Im not getting in an accident because they continuously test life and ability to not get ticketed through their inability to do their jobs and test stuff before they send it home. :( Im just sick of the same problem and cant get anywhere with this! Im at a standstill.

Last July we bought a new 2014 Sorento LX. Its a great vehicle, we love it except for one thing, the AM part of the radio sounds terrible. Its so fuzzy, raspy, its difficult to listen to. Ive taken it back to the dealer 3 times for service. The radio has been swapped out along with some circuit board at the base of the antenna. No change. Does anyone else have this problem? Is there a fix for it?

I purchased a 2018 Kia Sorento from Hudson Kia in Jersey City, NJ, at the end of June 2018. As I write this review, it is December 3rd, 2018. They didnt pay off my trade-in vehicle for 45+ days. The payoff was then shorted, leaving me with a rolling balance due to my former finance company. Although Kia said they would rectify with the finance company, they did NOT and I just found out it went to collections, ruining my rebuilding credit. They were supposed to submit my registration as a transfer tag. Instead, after waiting almost 2 months, I received a brand new license plate. I had already paid the year registration on my old tag. Thus, Im out $350 for a tag I didnt need and taking a loss on the registration Id already paid for the former tag. I was told at sale that I could move my payment date to mid-month from end of month after making my 1st payment. When I tried with Kia Finance, I was told this isnt an option on leases. So the finance rep LIED to complete the sale. Now my payments are perpetually 3 weeks late monthly bc of my payroll cycle. I was supposed to receive free oil changes. Yet I cant seem to get anyone on the phone from their service department. I paid $90 for a synthetic oil change (trying to be responsible), only to be told that since I had it serviced elsewhere, it voids the offer... even though I have yet to be in contact with their service department. I HAVE YET TO RECEIVE MATS FOR MY VEHICLE. They cant even be bothered to rectify something as simple as this and its almost 6 months later! I could go on, but Ill stop here.Ive called the dealership more times than I can count and spoken to several people who assured me they would take care of it. Yet not a single item has been rectified. Not one. I also filed a complaint with Kia Customer Service and not one person ever followed up with me. To make matters worse, I practically hate this vehicle. Im currently searching ways to get out of this god awful lease Im in at this point. Ive purchased several vehicles over my lifetime. This experience has been the absolute worse! I wish I could rank ZERO stars.

Kia says that I am not entitled to a rebate that has recently been given out for their vehicles, not providing the MPG that was claimed. The sticker of my vehicle claimed 34 highway/28 city, when in actuality, I am getting about 30 highway/25 city with an overall average of about 27 MPG with my driving habits which are conservative. All other Kia Souls are on the list to receive a rebate, but mine is not. Funny thing about it is that I remember thinking that I wasnt receiving the advertised MPG long before all of this became newsworthy. Thanks in advance.

KIA step up and honored the engine replacement. They stated they were going to do this as a good will gesture. I thank them for their reconsideration and glad to see they recognize loyalty.

I am so disgusted with the service and attention, and lack of knowledge, from the Kia Esserman, in Doral Florida. My vehicle went in for service and came out with the AM radio not working. After many trips to get this corrected, and after a rude service rep, Freddie, continues to work on the problem the car has more issues than before. I bought this car for my husband, who is disabled, and I have had nothing but problems. When they want to sell you a vehicle you get tons of calls, when there is a problem you are ignored. This is my 3rd Kia and my last. Someone call me. I am reporting this to the Better Business Bureau, and to the ADA for not having consideration of a disabled man.

I bought a 2010 Kia Rio at the end of September. I havent had the car for two full months yet. I only have made one payment on the car. Already, the car needed the breaks and the gas pedal fixed. First, the arm rest was missing and I was told that it would be ordered and be ready in a week. It took them two weeks to get it to me . Now, when I got in my car the other morning, my headlights wouldnt come on at all, only the high beams would work (Remember, I traded in a car that had headlights that did the same thing, thats why I got a new car.) When I turn on the air condition or the heater, the motor vibrates bad. I have spent two days on the phone with Kia, where I bought the car, to see that they get it fixed. I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I cant get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyones head. This is truly **. I regret getting a KIA

We have a 2014 Kia Soul, now has 104,182 miles on it. Took the vehicle for an oil change on 3/21/18 and advised the shop that the vehicle had been going out in the midst of driving. They kept it for a couple of days and $100.19 later, we were told we needed a new engine, but they had new cars on sale! (That! is sarcasm.) They didnt tell us why, and quoted the new engine to be $5100+ tax. The car sat in my driveway for about a week as my husband and I debated, should we get a new car? Or get a loan to pay for a new engine? But then, if we get the new engine, what if that triggers something else to go wrong? Called Customer Affairs, created a case, took the car back to the dealership, who has ONLY been the ones to handle our vehicle, for oil changes only, as we have never had any issues.Kept the car for TWO WEEKS, never heard a word, had to call, then we got the runaround, and was told that we were denied any help from the DPSM. We escalated the case, and had to call back the next day to be told all they could do is offer $1500 off of a $6800+ engine. Mind you, we were originally quoted $5100+tax. Not only am I livid, I am out a vehicle, and have been for a month now, Ive had to put wear and tear on my other vehicle while my husband and I share it, and now have to find a way out of this KIA SOUL problem.

I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.

Bought a new Kia Soul six months ago for daughter. The car has rust spots all over back of car. They claim its due to the environment. We had to pay to have it detailed by them. We have bought plenty of cars. Never have we had this type of thing happen. I would never recommend buying Kia. Crap paint and crap company.

I bought a new 2012 Kia Sorento V6 a few months ago. The next morning at start up, the engine was very noisy. I found that when it sat for about an hour, the timing chain raps for about 5-10 seconds, very loud. I brought it back. They said they cant do anything, its normal. Well, thats just not true. No engine raps are normal. I contacted Kia company, went back and forth. Finally, I got a letter from them and they told me, too bad, feel free to sue us; we will not fix the engine.

This has been the WORST experience I have EVER had. I went through USAA to buyout my Kia from a lease. Two months later I start getting collections calls saying Im two months behind because Indiana is a dealer only state, and not only was I never informed, records indicate that Kia CASHED the check from USAA. They claim they issued a refund check to USAA but a week later, USAA still doesnt have it. Now I am paying two car loans, both of which are accruing interest. THIS IS ILLEGAL!

I purchased one of the first 2011 Sorento vehicles. It has the worst ride an SUV could have. It is so rough that it is hard to keep it on the road when I drive it. They upgraded the shocks in the 4th quarter on all the newer Sorento. They tell me they have no plans of upgrading the old ones. This is not right! They know that there is a problem if they updated the new ones. They need to take care of their customers.

I would like to voice out my frustration over Kias employees (**) unprofessionalism. My Rio Ex Sedan, Manual 2813AP13 had perhaps wheel alignment issues, the original fit Hankook tires were worn out in 25200 km. I contacted Kia Forbach on Wednesday 29th October 2014 (8:58am) and told the person concerned that Ill come over to Forbach around noon for tire inspection. ** was not there but the mechanic advised me to replace all the 4 tires immediately. Within a couple of hours, I had the Rio fitted with 4 Michelin tires. Same day (12:24pm) I requested ** to fix an appointment for me for wheel alignment at Kia Pailles for Monday 3rd November 2014, he said hell do it. On Monday 3rd November when I reached Kia Pailles with my toddler and wife, grand was my disappointment, anger and frustration when I was told that no appointment has been booked for my car for wheel alignment. How unprofessional! I took leave from my place of work for wheel alignment, drove all the way from Goodlands to Pailles for nothing. Is it my fault? Do you think I am fond of wasting my time and money for nothing? When I bought my Rio for R725,000/- I was not given even 1 cent of discount. I cannot tolerate unprofessional behaviour; one lady at Pailles kept me waiting for almost 2 hours, she told me that she is trying to help and possibly Ill have to wait till 5 pm for wheel alignment! Am I mad or are you guys mad? Did I come over to Kia Pailles with my 2 year son and wife to have fun/picnic? And in the midst of all, it is me who is being penalized. I took leave from work, wasted money on fuel for a service which I never received. Who will compensate me? In other countries like USA and UK Kia dealers compensate customers who have been wronged in the name of customer satisfaction. I am not a happy customer and I am waiting to hear from you what you intend to do for me? Kindly dont consider this as a threat, but I am determined to go ahead and inform Kia Worldwide and customer forums about my horrible experience with Kia Mauritius unless I get satisfaction. When I am paying for goods and services I expect the latter to be of acceptable standards. Neither ** nor any personnel of Kia Mauritius came forward and apologized for such humiliating/embarrassing treatment to me!

My Kia Sorento 2011 had 59,*** miles on it and it jerks when it shifts at 2nd and 4th gear. I brought it to Jerry Seiner Kia in Salt Lake for service. I told them the prob and I have a strong feeling its the transmission. They tested it and said there is nothing wrong. I just need to change the transmission oil which would cost over $200 since warranty would not cover it cause its for maintenance. They also reset the computer box because accdg to them, it saved the driving pattern of the previous owner so they had to reset it. I brought the car to a different place for the oil change. On my way home, the car still jerks when it shifts. Called Kia and they said wait a couple of days and reiterated that Kia has different engine so it runs and shifts differently from other cars. Waited 2 days and cars still jerks when it shifts. Called back Kia and schedule an appointment. This time the car is on 60k miles but they said theyll honor the warranty since I brought it with the issue before it hit 60k. So they did tests on it and they said they will file a case with Kia and see what Kia says. Kia recommended things to be done but they wont change the transmission. It became a regular routine to go to Kia every Tues or Wed for 2 months (imagine all the gas I spent going back and forth since the dealership is 24 miles away from my home.) Prob started in Dec. and last week of January they decided to change the computer box. It kind of run smooth for 3 weeks until it starts jerking again and now when it shifts to 4th gear. Brought it back to Kia and the service manager specifically said, There is something wrong with the transmission. We need to make a case for Kia to approve transmission change. So I told him I wanna make sure its still under warranty although its now on 62k miles since I first brought it with the same prob before it hit 60k. He said hell try his best since we have all the records. I waited almost a week for Kias reply again, and this time they want to reset something again but it will not be covered with the warranty since its now over 60! It is just ridiculous that I brought it with exactly the same prob before it hit the 60k miles! And I go back and forth to the service dept for 2 mos which is 24 miles away, of course the mileage will add up! And now they wont cover the warranty! Imagine, before it hit 60k miles, tranny probs already! Ridiculous! Will never ever buy a Kia car again! Warranty is BS. Worst car ever! Waste of money!

After my 2016 Sorento stopped shifting out of park. It was towed 3 hrs to the closest dealership. I was told there was a rental vehicle reserved and covered in a neighboring town. After leaving work and getting a ride to pick it up I was called the next morning being told there was a mistake and the car had to be returned that afternoon or else I would be charged. I once again left work early to race up and get it returned before closing. The next day I was told that there were gas charges to paid on my end. To which I explained that I would have never picked up the car that was in my position for less then 24hr and was only driven from budget to my house and back if I wasn’t told to! After calling Kia Canada to see what could be done I finally received a call back 3 days later with a “sorry but there nothing we can do”. A week goes by and my car is now worse then it was with a secondary part now backorder. They say I can get another rental. But they will only pay for a tiny hatchback this time. This was after hours on hold, speaking to different agents who kept passing me back to Elliot the first agent I dealt with, who kept not returning my phone calls again!!! He then told me my remote living and size of family does not matter to him, Kia offers to help but do not have to do anything for me. I was laughed at when I said I was upset and asked to have my call return ASAP. Worse customer service ever!!! Although I have enjoyed my car up until this point it is not worth the dealing with such a horrible company. I am getting rid of my car immediately and I would never recommend to anyone to buy a Kia.

I purchased a 2017 Kia Sorento. After cleaning the plastic plate in front of speedometer with glass cleaner as recommended. I noticed that there were spots on other side of the plastic. This should not happen. Kia would not repair the problem and brushed aside the problem with the simple statement that it looked like outside influences were involved. Gee, could it be that KIA did not properly seal the plastic covering protecting the speedometer? If you buy a KIA, be prepared to fight for everything under warranty. Personally, I am getting rid of the Sorento and buying a car that lives up to its warranties.

My Kia has gave me a Kia migraine headache once again. They refuses to fix the engine because its out of warranty by 10,000 miles. Even though it is the same problem that they extended the warranty for Kia should to do a recall for the engines for the 2012 Sorrentos instead of an extended warranty because it not fair to all of the owners.

New 2012 4cyl GPI AWD Sorento - Initially got 12mpg city, got excited when it started to get 14mpg. Now, it’s down to 10.4mpg. Have just over 4k miles on the vehicle. I contacted consumer affairs and was given a number to reference with the dealer service. Service found nothing wrong with the vehicle.I can get better mileage with 8cyl hemi. This is totally wrong and needs to be dealt with. My options are to trade it in and lose money, or look to the market or legal for help.

I own a Kia and had a vehicle financed through Kia Motors Finance. I had always had various problems with their website or making payments. When I went to work for their finance company I realized why. They are INCOMPETENT!!! Payments are often credited to the wrong accounts, lost, do not go through due to website issues, agent input errors, or computer malfunctions. Then customers are called and harassed about late payments and have to pay late charges and payment fees.As agents we are told to never let the company look bad or accept blame. I quit in disgust. I was tired of customers being treated so poorly. Accounts would clearly show that customers had made all their payments yet we would be calling them as past due and then managers would tell us there was a glitch in the system and just shrug their shoulders like oops! Yet when customers would say they had made payments that were not reflected we were told there was no way the system could be wrong. Huh?Customers should also know that agents wrote down and walked out with social security numbers, account numbers, dates of birth, ANYTHING. And these are fed up people making minimum wage. This is a high pressure environment where workers are treated poorly. I could just see someone taking this information to spite the company. Honestly, I think this is a class action lawsuit waiting to happen.

I am suffering because of my sunroof in my Cerato 2010. I went on 13/10/2011 to the agent in Cairo to fix my sunroof, but till now, they are telling me that the spare part is not found (I think the problem is the roller). I am very frustrated and I hope to fix this problem with an agent in Egypt sooner. Thanks for the help.

I purchased a 2013 new Kia Soul in December 2012. I took the car the Kia to have it looked at because it ran hot once so I didnt drive it again until I took it to the dealer. Let me add, I am still until factory warranty and have about 69,000 miles on the Kia. I was told that the engine was gone. I said how so when I had maintenance done. KIA denied to fix my car and states I have to 5665.00 to get my car fix, in which the used engine is 2115.00, 954.00 for test ran on the car and the rest is labor and parts. I hope this helps someone. My car is still at Kia and I dont know what else to do.

We truly enjoy this car. It has great fuel efficiency, very big on safety features, and roomy. My husband is 6 4 and very comfortable in it. It has a great ride and picks up on speed with no hesitation.

My wife was driving down the road and our 2011 Kia Sorento just shut off. She barely made it to the side off the road. When she tried starting it back up the starter fried. We replaced the starter change the oil and air filter along with putting synthetic oil in it. It has always had a whining noise when you drove it and now it has a peck in the motor. Dont know whats going on but cant afford to take it back to the dealership. Does anyone know what the problem could be. Im just disgusting with this car.

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

Too many mechanical problems: lights turn on by themselves, tires losing air, tire was plugged and said I had it plugged when it was the same tire from when I got the car new off the lot. Swift gear broke and I was told it was a sticky substance inside of it. Now headlights stop working out of nowhere.

I purchased a 2013 Kia Sorento from Drivetime in October 2018. In less than a year my cars engine seized up in August 2019, due to a recall dating back to 2014. My car was towed to kia and stayed there for a month, in that time I was not offered a rental car but had to pay out of pocket for one, A bill that exceeded $1,000 not to mention I had to continue to pay the car note on a car I didnt have. I received the car back in late September and was directed to the kia.com website to file my reimbursement claim. The claim took two months to process and yet here we are in January 2020 and I still dont have the money in which I provider full documentation for. The customer service line is the worst, they seem to have little to NO KNOWLEDGE on whats going on. Its ridiculous. I wouldnt recommend this company to ANYBODY!!!

Safest car on the planet. Bought the SUV on 7/18/15, totaled on 7/22/15. This car saved my wifes life. All air bags went off, cushioned her like a baby. Thank you Kia.

2013 Blown Engine - PLEASE HEED the WARNINGS on these VEHICLES. We change our oil every 3,000 miles, and we have 90K on this vehicle and no lights, no problems, when the car starts making a large knocking noise. We pulled the car over and checked -- oil was fine nothing abnormal, so took it to our mechanic who said the engine was blown. DOOO NOT BUY KIA.

My 2011 Kia Sorrento was literally a gift from God. I genuinely would not have chosen it but circumstances dictated my purchase, I would not change a thing. This vehicle is efficient, reliable and affordable. I would buy it again!

I have just bought a Kia Sorento 2018 this month. What I want the public to learn here is not to repeat the same mistake that I made at the dealership. I was actually happy to buy the Sorento, but when I signed the paperworks, I didn’t pay too much attention to the details. All I had in mind was I was gonna pay the amount that me and the salesman agreed on. I did not catch an additional fee for EXTENDED WARRANTY. This was not even explained to me. I was not aware of it. It costed me $2700, and since this was added to the loan amount. It would basically cost me more. Now when I look at my new Kia Sorento, I feel ashamed of myself for buying Kia. I was just foolish!!! God knows how I could forgive myself.

I have owned 2 Kia Souls in the past 4 years. The first car had some paint problems in that a lot of chipping was going on and not only around the wheels. There was paint chipping on the sides and at the top of the roof. We dont live on a gravel road nor do we drive on any gravel roads, when I took the car in for this, keeping in mind that this is the 2010 model with 83000 km. The dealership took some pictures and sent them in to Kia for the ok to go ahead and fix the problem. Kia gave them the go ahead and we got our car repainted. The new paint on the car was considerably better, in fact we had no real chipping and as the body guy said it was because there was actually some paint on the car.We traded this car in for a 2012 Kia Soul and now are facing the same problem. The difference is that I actually installed mud flaps on this car when I got it home and it is worse than the first car, in fact at the back wheel there is no paint at all and the car has surface rust developing on about a 4 area. Showing this to the dealer, they went through the same procedure of taking pictures and submitting them to Kia, this time the verdict was different. They are not going to cover the paint work. They are not going to paint the car. I have called Kia Customer service and awaiting a call back.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

KIA agreed to fix my car which is presumably under warranty. We agreed that they will cover the parts and I will cover the labor at $1,250. After doing the repairs, they are now saying that they will not honor the warranty! This is on top of the disappointment I have had with KIA. I still owe $1,661 on the vehicle and I am so frustrated that they are pulling this! I would have never agreed to having them repair the car, had they not agreed to honor the warranty, as I had a mechanic who is willing to do it at a much more reasonable cost!KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!The magnet I just ordered to place on my car is in the shape of a lemon and it reads: Ask Me About My Lemon. Its a KIA, dude! Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Lets boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

Please forward to any other KIA Executive Team member that should be informed. We just want to share with you an extremely disappointing Customer Experience and lack of Customer Care from one of your car dealers located in Delray Beach Florida. On Saturday, July 30th my wife and I dropped by your dealer in Delray. After discussing pricing and other related information, we proceeded to sign the necessary papers for your team to prepare the loan documentation and other documents necessary for us to come the next day to pick up a car that your team said was supposedly somewhere in Florida.After various phone calls during Monday, August 1st we agreed with your team to drop by the Dealer at around 7:00 PM ET, which we did. When we arrived, for our surprise your team shared with us that the car they were expecting to be delivered to their dealership for us (a 2016 Kia Sorento white LX) was involved in an accident. The car was being drove by someone instead of being delivered in a toll platform truck to avoid precisely these type of issues. Your management team should learn from this experience.In summary, we spent hours, expected a new KIA SUV be delivered to us today Monday August 1st. For our surprise nothing was delivered to us because after such a poor Customer Experience your team was not able to deliver as expected. We shared with the Manager what we expected because of the frustrating and disappointing customer experience, and that KIA management should review our situation and at a minimum propose to us a 2017 with the same financial numbers we already discussed. Your Manager understood our frustration, but was not able to compensate us for such a bad customer experience. He proposed us a 2017 but it represented around $4K dollars more than what was already discussed and agreed to (because that was all he was able to do at this level), which is NOT ACCEPTABLE to us, that was not what we originally agreed to. They ruined our weekend, our illusions and our expectations... Is this what KIA calls Customer Satisfaction? This transaction took place on the last day of the month for your Dealer. We do not want to think that they just wanted to book the sale and once the month was over they left us hanging with the problem. If you measure your Dealers based on executed sales, then this is a mute point, but if its based on sales book, then this is a problem. I just want to make sure I bring this issue to the attention of the KIA Management team, because this the worst Customer Experience I have suffered in my lifetime. KIA lost a potential customer for life. I will make sure that I share my experience with family members, work colleagues, and in social media as well. This should have never happened. A satisfactory customer resolution should have been found immediately to this situation.

Tower Hill Garage Chipperfield Kings Langley Hertfordshire WD4 9LR - I had my car serviced on 25 July 2012. When I went to get into my car, I noticed the driver’s seat was dirty. One of the managers walked behind me and could see I had not got into the car. I said the staff member who serviced my car must have had dirty overalls. We both could see the plastic cover that should go right over the seat was only covering the back and not the seat-base. The manager said in 20 years this has never happened at this garage, it must have happened before! I said that I do not use dirty clothing. He could clearly see how I was dressed, smartly. Also, I work in an office and have to drive smartly. The manager went on to talk about a hole in the mat, which had no bearing on what we were talking about. Then he went on to say he was happy to book it in to be cleaned, also the service manager walked past and smirked at me! The service manager originally told me when I arrived to pick up my car, to sit in the waiting area as they were having to complete my paperwork, which I later found out the car was still on the test drive, in which it had not been finished. I had to wait over 15 minutes to then pay for my car. This should have been explained to me! I am sorry to say the service manager did have a bad attitude. My conclusion to this was the garage staff did not like the fact that this is only a 22-month-old car with 11,950 miles on the clock and this was my first service and kept saying this should have been serviced, 10 months or 10,000 miles. The garage is fully aware that in the first year I had only completed 3,500 miles because I had to have an operation. Therefore, I did not see the sense in paying out good money for such small mileage. Again the garage staff were informed several times and clearly told me not to worry. All this experience has led me into - I will not be purchasing a Kia again nor will I be going back to this garage until I receive an apology and a gesture of goodwill.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

The sub frame collapsed and the axle snapped while she was driving. The front tire was forced into the bumper of the car damaging the tire along with the fender. Upon research a sub frame recall SC075.a rep. It took over 3 weeks to get approval for the recall repair, then another 10 days to get all of the proper paperwork completed and the car was towed to a local dealership by Kia for the repair. Parts were ordered repair completed about 10 more days. When the recall was finished, we were told the car needed additional repairs we were overcharged by about $350 by the dealership. Per advice of our family mechanic we arranged to have the car towed by AAA to his garage. I arrived at the dealership to find that the tire and the damage to the body of the car had not been fixed. In addition, the car had been sideswiped! The passenger side door, rear view mirror all damaged. Dealer says it arrived that way blaming the tow truck contracted by Kia did the damage. I dont know if it was the tow truck or our local dealership caused the damage. When our mechanic did the repairs he noticed the dealership never screwed on the bolts that hold in the sub fame. I was told to send pictures to KIA National Services. I sent the requested pictures with no response. Two weeks have passed no response.

I have had my car in the dealership on several occasion. I have a 2014 Kia Cadenza. A very elegant car but it is misfiring and it vibrates like crazy on a cold start and a hot start. The service advisor is always nice and polite. But the service on my vehicle is horrible. Kia knows my vehicle is misfiring and vibrating like crazy its to the point where it Im moving in the car too it vibrates so bad. I work for a Kia dealership and if Kia tech will do me like this they would do anyone like this. I would not recommend anyone to purchase a Kia Cadenza. They are garbage. They look good on the outside but rotten on the outside. And I know they are trying to wait until my warranty go out so I would have to face this problem myself.

Kia allowed me to trade the disabled vehicle in and lease a new car.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they dont honor it! Now we are stuck paying 19,000 for an SUV that is broke.

I have had issues with my transmission grinding in my 2008 Kia spectra LX, the transmission is a five speed manual. The transmission grinds while shifting in first and second. I had first brought the vehicle in for the issue in late 2010 with about 35,000 miles on the vehicle. They found nothing wrong. The issue persisted and has continued to get worse and now the vehicle is out of warranty. This vehicle has been to the local dealership 6 times and nothing can be found wrong. Independent repair facilities diagnosed the problem and recommended that Kia fix it under its warranty. Oddly enough, after the warranty expired and had taken it in for the last time, it needed a new transmission and the Kia dealership suggested it be replaced. The frustrating thing is that I was a master certified technician before I became disabled and know exactly what is wrong with the vehicle and continued to get the run around until the warranty expired.

I hate your pornographic commercials. Have you no shame? Do you not know that young children are watching television? Its offensive, degrading to women and just adds to all the other garbage that is on TV. You must be pretty desperate and feel like your product cant sell itself, resorting to such offensive tactics. I will never consider buying a Kia or Hyundai, just the name alone conjures up negativity in my mind!

I had a sale agreement with proper payments and documents for buying a car for my disabled dad of 81 years old. The local Kia company didnt keep their promises and the sale contract and overcharged us. I tried to reach the international Kia Consumer and post-sales department via internet with several attempts. Until now Kia International never replied me. Is this Kias policy?

I bought a Cadenza 2011 (brand new) from Saudi Arabia, Dammam branch. Vehicle VIN no: **. The car makes very strong sound when I just run the engine on. It is strong enough to shake the car. Anyway, the car was checked by the KIA agency in Dammam more than 8 times, due to the regular checking every 5,000 km and other checking for the particular defect as well. They promised me after every check that theyll fix the damage, but actually it is not fixed yet. I ask you, as you are the main center to deal with and stop them giving bad picture about KIA product by manipulating with their customers. I need the car to be fixed, if it is fixable or changed with a new one if it is manufacturers defect, as soon as I will not be forced to complain at the costumer production affairs or complaining on the daily newspaper. I appreciate your cooperation and thank you in advice for your quick reaction.

Dont buy a KIA!! They have the WORST customer service and when you have a problem and want to speak to a supervisor or manager they will not transfer the call. I will never buy another KIA and I would not recommend KIA to anyone.

The car drives good. It has been a pleasure to drive the Kia. I love how spacious it is, it gets good gas mileage on the road. My car is gold. I bought the car used. It was a good price for it. Its a Kia Sorento LX 2008. It only had 79 thousand miles on it when I bought it.

It was a great car until the engine went bad. Kia helped us out by paying for the parts, we had to pay the labor. The dealer was of absolutely no help on this at all.

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

2013 Kia Optima Hybrid - I have taken my vehicle to the Alhambra dealer 4 times due to a clicking noise on the brake and accelerator every time I would come to a light or a stop. The first 2 times they would fix it and then the noise would come back in a few days. The third time they did not find any noise which is irritating because I would hear every single day. The fourth time I went on a ride along with a mechanic and he clearly heard the noise so they had me waiting there for 4 hours till they told me I had to leave the car for further inspection. The vehicle was left at the dealer on 3-14-2018.As of today I still do not have my vehicle and they did not offer a rental or anything, I have been getting rides to work and back home and neither did they give me a date to pick up my vehicle. I call on a daily basis for an update and they just keep giving me the runaround and the majority of the time they do not return my calls when I leave voicemails, I also opened a case with KIA and the supervisor that has my case does not return my calls or emails either. I have never ever experience this kind of problem with any vehicle or any dealership. I am still under warranty with them but with no help on their behalf. This is really frustrating.

I bought a new 60,000 dollar vehicle Kia Sorrento, I have had to boost it first thing in morning, I have had to boost it when out shopping in parking lot. I went into Kia and they said they would charge me 140 if they could find nothing wrong. I should not be charged anything as there is definitely something wrong. Sorrento is loaded and they said if youre using a lot of things in car it takes 18 to 20 minutes to charge battery back up. I boosted it yesterday in parking lot of bed, bath and beyond drove around 20 min, came home parked it, just went out to start it dead again. I think either battery is not big enough to have enough reserve power or parasitic drain or it’s not fully charging (not my fault).Yesterday the light over the button for locking door went out. As I said vehicle is new under 12000 kilometres. I think it is terrible youre dead in the water after you buy a 60000 dollar vehicle. I regret buying a Kia, this was my first and never ever had this prob with another vehicle. People beware, I sure do not want to be left walking in 40 below weather.

Worst customer service I’ve ever experienced. Got this car for my daughter who’s paid this note since 2015- car almost paid off only owes $2900. Contacted them in December 2020 for a two month extension being my daughter lost her job due to COVID. January told by Kia rep that everything was good to go- no payment due till February. Today she’s notified her payment is over 30 days past due. When my daughter called Kia the reps said there was a glitch and refused to put a supervisor on. So I called and I was told the extension didn’t go through because the system tapped out (whatever that means)! Meanwhile not one person corrected this so called tapped out error on their part or contacted either one of us to let us know anything new needs done! This doesn’t make any sense what’s so ever! So then they said the $675 that’s now past due needs paid so my daughter paid it- I requested a supervisor or manager and then was told they don’t have one In the building! Again- WHAT! I have never heard of such insanity!I tried to see how to file a corporate complaint but of course that’s no use because when I tried to ask I’m told to log onto KIA- I log onto KIA and now the account is locked! So now all though my account going past 30 days isn’t anyone’s fault but Kia’s they will probably have the audacity to send this to my credit bureaus against me when it’s clearly their own error! Just awful! I will NEVER get another Kia vehicle again in my life and neither will my daughter- damn sure won’t ever Finance anything through them again! None of them know what they are doing and I suppose it’s because as stated by the rep no supervisor or manager is ever present in the building!

I went to Kia in Chester, VA after receiving a letter in the mail stating there was a recall on my 2011 Kia Sedona airbags sensor. I was also referred from a mechanic shop who performed a yearly state inspections. I brought my vehicle to Kia maintenance for the recall and they ran a diagnostic on my Sedona. The maintenance person came to after running the diagnostic to explain that my vehicle was not having any issues from the recall and I was then charged $110 diagnostic fee. I really really believe that Kia is running a scam on this by bringing customers in with a recall warning and then charge the customer a diagnostic fee. Kia has lost my business and I will be telling everyone to stay from any Kia product.

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

Purchased my Sorento 1 1-2 ago and have already had to replace Engine, brakes and rotors twice and now part of the transmission is bad. Kia doesn’t seem to care or want to help me. Think twice before you purchase a Kia vehicle. They will break and break on you and you will be too far upside down to unload it.

My Kia Sorento is as nice as a Lexus. It drives and handles very well. It has a very nice interior and the heated and cooled seats are great. The panoramic roof is nice!

My 2013 KIA Souls clutch blew up at 11,000 miles after purchase. KIAs service department located at Temecula, CA said the warranty does not cover the Clutch because it is a worn item. So I paid the $1,544 for a new one. The replacement clutch grinds in first gear after just 2,000 miles. A friend, who happens to be a top notch auto mechanic, said it has a bad release or throw-out bearing. I can get by with this problem if I use unorthodox methods for shifting in/out of first gear. A mechanic for KIA said the clutches were built to last for 40,000 miles prior to recommended replacement.I contacted the Lawfirm McCuneWright, LLP and they may be interested in a class action lawsuit. They have sued and won huge lawsuits against Hyundia/KIA in the past. I noted there were 1,360 complaints against the clutch, alone (from forums, blogs). Forcing Hyundia/KIA to recall all KIAs/Hyundias from 2010 to 2015 and refunding the clients money would bankrupt them. I have a legal career of approximately 35 years. Hope my experience helps somebody.

I am very disappointed in my Sorento 2011. In 2012, I had trouble with my transmission. The KIA dealership in Waterford did some work on it. It began working better. Now a few weeks ago my battery died on me. I had to purchase a new battery from the dealership. My Bluetooth is not working they told me that the Bluetooth was covered, so they thought it may be the speaker because I could hear the other person but they could not hear me talking to them. They put a new speaker in but the other person still could not hear me. The dealership informed me that I need a new radio because the Bluetooth was a part of the radio and that it is not covered under the warranty. I am pissed. I have 44,000 miles on it.

I received my 2011 Sorento today, after it being at the dealership for nearly three months. It underwent catastrophic engine failure due to a faulty camshaft causing the engine to seize. We are the second owner and the car was 2000 miles over the used car warranty of 60000 miles - the issues we had were exactly the same as what was noted in a class action suit for earlier models. The dealership was fair, providing us with a loaner car after a month of the car being there (we only have one vehicle). Corporate however was astonishing in its lack of professionalism and dishonesty. Corporate insisted that we have a diagnostic done and that I would not be responsible for it if it showed that we were not at fault, we were not and they did not cover it. They told us and a dealership employee that they would cover half of the engine and labor. They did not and then denied the statement and refused to pull phone tapes that would prove it. I also left over 40 messages for the manager without a single call back. Even the dealership employee said they were notorious for this kind of behavior. Im disappointed and frustrated and urge anyone dealing with corporate to tape their calls as well. Thank you.

It has been two months since I turned in my lease. At the time of turning in my lease, I was informed by the dealership that KIA MOTOR FINANCE would assist in creating an installment payment plan. Well, I was misinformed, and KIA MOTOR FINANCE is not willing to help a customer who recently got another lease from Kia. My wifes contract is coming up as well, and I was thinking of leasing another KIA vehicle, but after being just notified that KIA MOTOR FINANCE is not willing to assist with any payment plan and is ready to report it to the credit bureau, I see what type of COMPANY they are running. All they care is ruining someones credit who is willing to pay the debt off. Note, I am still making my monthly payments and have since I turned the car in January of this year. In conclusion, KIA FINANCE is not willing to work with anyone, and all they care is about their necks. Thanks, Kia for helping out a customer and a VET.

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.

I will never in my life lease another KIA or refer anyone over to that company! Worst customer service and car experience I have had in my life. THANK GOD I no longer have to deal with them. Their service is as cheap as their cars. TOTAL CRAP.

I purchased a new 2011 Sorento against my better judgment, knowing a first year production is always problem prone. But I have had purchased many Hyundais in the past, and was used to great service, and knowing its the same company, I expected the same quality (WRONG). Coleman Kia in Ewing NJ has the most lying area manager and service department in the nation. They charge repairs to Kia, that they never repair, or even look at. Case at point: Ive had a bad door rattle in the passenger side door since purchase. Ive had the vehicle in for service for 5 times and the repair was charged but never done. The last time, I placed tape under the door to know rather, or not the door panel was opened. And guess what the service manager stated? The door was repaired but the tape was never touched. Enough said. Never, ever, again, would I ever purchase another Kia. My door still annoying like a rattle snake. But how does Kia allow itself to be continued to be ripped off. I would like to still have my door repaired, only 40,000 miles.

I bought my car brand new in March of 2011 from Phil Smith Kia in Lighthouse Point Florida. It was one of the newer models of the Kia Soul, shadow black. A couple months after buying the car I noticed that the tire pressure light was constantly on. I ask on my next oil change and of course they said it just needed air, but boy were they wrong. I wish I knew right then to declare my car a lemon under Florida State Law. Months went by and the issue still persisted. I was still told to ignore it, that when I came there they would just reset it and it would stop. Two years later in 2013 while driving in the middle of the night, all the indicator lights starting going off in my car simultaneously and the car shut down. It would not restart! 2 years old less than 20,000 miles! I had it towed backed to Phil Smith Kia. They said a module had to be ordered for my car. They ordered it, the manager Mihai left and all of a sudden it was never ordered and of course they didnt see what the problem was. Nothing was showing up when they run test. At this point Sheldon is taking care of my car. A year passed, tire pressure light still on, when all of a sudden all of the lights simultaneously again. Imagine my fear of my car shutting off again. And when I say all the lights I mean, tire pressure light, air bag light, engine light, brake light, abs light. The electric odometer wasnt working. The rpm was going up and down. It was as if my car was possessed! I immediately took it to the dealership to find out what was wrong. They say, Oh we dont show that these lights are coming on. We need proof! Hello look at your record. Ive been here a million times. They say the only light we see is your air bag, your passenger airbag needs to be replaced, come back we have to order the part. I come back (Its 2014 now). They replaced the airbag. The airbag light is still on. My car is still acting possessed. Took it back. They still claimed they couldnt find anything. Took it back again. Oh they finally find something. We have to replace your air bag module. I come back. They order the airbag module. The lights are still going off. I come back again. They told me they ordered the wrong one. Well call you when we get the right one. They get the right one and replace it. It is 2015 now. The lights are still going off. Apparently when they replaced it they didnt finish resetting everything. So now they reset everything and tell me to come back and get it. I come back to get it and they drove all of the gas out of my car. It was on E! and on top of that the lights were still going off. I was so fed up I left in anger, not knowing what to do. Two weeks later I call again - make an appointment. I find out that Sheldon is no longer with Phil Smith Kia and now Charlie the service manager will be taking care of my car and it will absolutely be fixed this time. I drop the car off on Saturday 8/1. Was told I couldnt get a shuttle home while they worked on my car, When they told me it would take all morning, (Ive gotten a shuttle home every Saturday I was there before) I had to call for a ride and received not one phone call back when I called multiple times all day! After the 5th call, Oh sorry we didnt call you. Lets just give you a rental car and you can keep your car here. Days go by no phone calls. I have to call. Once I call, Kia corporate is involved at this point. I get several apologetic phone calls saying that they will make sure everything is ok, that my car is finally fixed and they will test drive it with me. Wednesday 8/5 I leave work early to pick up my car - call the dealership to let them know Im on my way. I got to the service center at 5:40 pm due to traffic. The service center closes at 6pm. No one was there! I walk into the dealership to speak with the receptionist. She informs me that Charlie left for the day because it was SLOW!!! WTF. I left work early to come here, have been late to work have taken days of time off to come to this dealership and no one is here! I am floored. Cassandra the receptionist informs me that she has no authority to release my car. I leave, because Im obviously upset, in tears at this point. I call Kia corporate. They say that there is nothing they can do for me but report this incident and that I need to talk to a general manager. I called for the general manager and was informed that he wasnt there and that I would have to call back in the morning. Then I tried to see if anyone could release the keys to my car. No one has the authority to do this. OK THOUGH IM PISSED I WILL WAIT to get my car that will not be given to me. MY CAR! I call in the morning and speak to West ** and explain to him my entire situation over the years. All he says is that he will check on it and call me back within the hour. Surprise! No phone call. I call again and was told he wasnt even in the building anymore. I called again to speak to Charlie with no avail. At this point Im being ignored and disrespected. I finally get a call back hours later with a sorry apology from the service manager and have still not heard from West **, the general manager who said he would call me back. I had to come up with the solution. I had to beg them to drive the car to me so that I could return my rental car and not be stuck. My car has all new tires, new brakes, a new battery, a new airbag - all done recently. Long story short. I will never buy another Kia in my life and I would advise no one else to either. The way that Ive been treating is appalling. I would like to give a round of applause to Phil Smith Kia for their crappy service. Good luck to the person that buys this car because Im getting rid of it. Thank you for reading. And thank you Kia for doing absolutely nothing but giving me headaches, excuses and more gray hairs!

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

I bought my in July 2018. Have taken the car to the Kia dealerships 6 times and to no avail. They will not fix the car because they say on the computer that they hook it up to cannot find anything wrong. The weekend that I bought it I immediately called them to let them know what was happening. When you put the car on ECO after 10 miles it starts to move to the 3/4 mark on the gauge, there is a ton of white smoke out of the exhaust and smells of gas, also the sticker on the car says 24/28/36. I get 13 miles to the gallon in town and Lexington, Ky is not that big which I get at the highest is 322 miles per tank, also they come with an 18.5 gallon tank but on empty with the light on I get 13.5 gallons per fill up. They have told me, There is 5 gallons in reserve and also youre not going to see a big difference until the 10,000 mile mark, which we all know is pure crap. Do not ever buy a Kia. It would not let me give it zero stars.

I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?

At 12,300km my 2014 model Kia soul encounter a problem with the gearbox. I booked in the vehicle at the Kia Tokai Multi Franchise 021 7132413 on the 13th of August. It has now been 3 months and is still waiting for my vehicle due to parts or whatever story they telling me. I feel that I have as a customer been treated very Unprofessional and that a vehicle with such low mileage should have been replaced. I spoke to Kia South Africa customer care but was of absolute no help. Please, if theres anyone of a authority reading this message, please help.

I purchased new First Edition Kia EV6. The first editions came with a free home charger. Unfortunately, it was not with car when I drove it off the lot and the dealership had no clue on how to get it or even what the process was. I have contacted Kia corporate twice with no help and even contacted the company that is supposed to ship it with no help. No one at the dealership or at Kia has any definitive info on this program. Buyers of the EV 6 are left with being able to charge their cars at home. It’s an egregious process and someone at Kia needs to step up and give customers valid information.

Kia finance ruined my credit & on the repo list. I dont owe a payment. 6 months no payment on contract, Kia admits their mistake, but after 5 months and dozens of hrs on phone, they cant fix it.

I have a Kia Koup 2010. It is doing 59900km. While Im moving with my car in low speed the engine sometimes turned off and I lose control of my car. And when I turn it on again it works normally, so I need to know what shall I do.

Kia Lindenhurst NY ripoff artists refuse to return deposit.

My 2012 Sorento w/ keyless entry has intermittent starting issues. Sometimes it cranks over fast and starts immediately. Sometimes, intermittently, it will groan, have a voltage drop that resets the A & B trip odometers and struggles to turn over. On three occasions, weeks apart it has failed to start at all. It just grunts. Thinking the obvious, a weak battery, the voltage reading from the battery posts (not under load) is still good. 12.5 to 13.2.. With a meter connected during the first second of cranking the voltage drops down to 1.9 volts and the trip odometers are zeroed out. Could this be a defective relay failing to cut all accessory loads during cranking, or a bad starter motor pulling significantly more amps that it should or a bad battery. The volt meter when driving at 40 mph reads about 14.3v. Thanks for your opinion.

My girlfriend has a 2012 KIA Sorento. After 40000 miles the engine seized. We brought it to the dealer and they asked for service records. When we provided them they still would not honor the warranty. They said it could be improper maintenance and said we had to prove it was their fault. (Since we had gone to Firestone and a few other places for oil changes, they can now say it was their fault not KIAs and we would then have to fight a different vendor to replace the engine.)I was initially too shocked to be angry, but when they said we could pay them to take apart the motor to prove fault, I spoke to another mechanic who has dealt with this before. He said they are not likely to find anything that will prove anything either way and we will just be out an additional 500 dollars. I am now taking the only recourse I have without money for a lawyer. I am telling every outlet I can find to go with a different company. This feels like fraud to me. We did what was asked of us in the handbook and they just dont want to honor their warranty. It never says anywhere that if you dont use KIA for everything, you might as well write off your warranty. So now we are stuck without a car and with a probable 5K cost facing us because we did the right thing.It is not honest or fair that a car from 2012 with 40K miles has a dead engine. There are plenty of reviews about this type of thing on the internet. I recommend you look long and hard before falling for the same trick we did. We probably wont have a choice since there are still 3 years on the note so we cant really do anything but let them bully us. Please consider any other car before KIA. #dontbuyKIA #KIA

I have a 2011 Kia Sorento that acts like it’s not getting fuel or not changing gears. I took it into the dealership for this and they changed something in the shifter. For a few weeks it seemed fixed. When it began to act up again I called dealership and was told that I had brought my car in for a different reason and now that my warranty was up I would be required to pay for any service that I had done. I was asked what kind of light was coming on when the car acts up. I told them that no light comes on. Then I was pretty much told that I was stupid. If my car is doing like I was saying then there had to be a light on. My car just gets worse and worse. Sometimes it’s going along fine and then the rpm jumps to 5 or 6 and the car acts like its down shifting and doesn’t want to go. Then the rpm will drop below 1. Sometimes when you take off from a stop sign or traffic light it shifts really hard and makes a clunking noise like the transmission is going to fall to the ground. I too like a lot of others, chose the Kia for the great warranty, but when the dealership is always saying there’s nothing wrong that makes the warranty useless. Just because I’m female doesnt mean I’m stupid. And I dont like being treated that way.

Kia Sorento wont start. When I get in the car to start it and push the button, everything on the inside will come on, but the engine wont turn over. I have been stranded 5 times this week, and now the piece of ** is sitting in the parking lot at work and wont start. Sometimes, if I sit there long enough, I can get it started. Several months ago, I could not get it started. I called Kia Emergency rescue and a wrecker driver showed up. He got in the car, pushed on the brake (to the floorboard) 3 times and it started right up. He said that this is a common problem with Kias and that is how you get it started. So - that is what I have been doing, but the problem is just getting worse. Two weeks ago, I was headed out of the office to my daughter in labor, and guess what - it wouldnt start. After about 15 minutes I got it started. I called service at the dealership where it was purchased, and at first they denied it, then the lady on the phone said that Kia was aware of this problem. I asked her why were the consumers not made aware of this. She had no answer. Earlier this week, again it happened. I called Kia direct and filed a complaint and was given a case number. Of course, they deny any knowledge of this problem. They asked me if I wanted the car replaced and I told them yes, but not with a Kia. That didnt go over very well. So on a Saturday, I have to get a ride to my office, pick the piece of ** up and go to the dealership with it. I have already been told they wont give me a loaner car. We will see about that tomorrow. I am very disappointed with this vehicle. Oh yes - the 3rd back up camera is out. This car is only 1 year old. Do not buy Kia. They do not back their product! As soon as I can, this thing will be traded for a more reliable vehicle.

I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.

From the minute we signed the lease on our Kia, weve had nothing but trouble with customer service. The car itself has functioned just fine, however, there were numerous issues starting from dishonest salesmen misrepresenting car features (which I luckily caught during lease signing, which made it a 6-hour ordeal). I suspect they intentionally delayed the lease revisions so we felt we had already invested too much time to leave. I wish we had just left and gone elsewhere. Once we took the car home, the sales manager called to let me know they had accidentally leased me the wrong car, and that they were getting an identical replacement for me. At which point I had to re-sign all of the lease documents two days later. While this may be dealership-specific (Casey Kia of Newport News), issues with customer service seemed to be prevalent throughout the organization. Employees have no accountability and make no effort to troubleshoot or find a solution. At the end of our lease, we bought out the vehicle. We paid online in-full and faxed the odometer statement. Though after 6 weeks, they said they didnt receive the fax, so we re-sent it. Still nothing. After my third call and demanding to speak to a supervisor, they *finally* offered me an esign option via email (despite having been told there was no email option on previous phone calls). I am hopeful that the esigned doc goes through, as our vehicle registration needs to be renewed, and Kia wont release the title without it (though they were happy to take our money). If there were issues with our documentation, a customer service team member should have reached out promptly instead of waiting for us to discover the delay. I am very glad that I will no longer have to deal with Kia going forward, and I will definitely be purchasing a different brand of vehicle when it comes time for the next one.

The last time I checked, kids still watch TV. Your ad just looks like you are trying to be cool, however, it just makes the company look careless. No one needs to hear that, and parents dont need another thing to explain. Do the right thing, and be a better leader for everyone! Correct the ad, so we can see your company be what you want it to be. Give your best, and youll be a winner!

Purchased a 2014 Kia Sorento in May 2013 and due to a storm it was immediately unable to be driven. This is when I found out that there are no parts in the US to repair the vehicle. They said it is made in the US but all the parts are in Korea...figure that one out. Calls to KIA corporate are not returned. KIAs website will not let you complete their form and submit it as I tried from 3 different computers. If you are considering a Korean vehicle, think again.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didnt work so I had them look at that. Now the other remote doesnt work either so they checked that out too. They said both remotes do not work . I find it a little weird that both dont work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I dont lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

The guy who came to open my car door was efficient and awesome as soon as he arrived! Saved my day with my daughter! It was a terrible situation that ended very much appreciated. Locking my key in my car was a new experience for my 2014 Kia Forte. I was nervous about how they would do it but my Kia Roadside assistance was amazing and fast. No damage and friendly. We were at a shopping outlet about an hour from home. No one could bring my backup key to us so we were literally stuck. I did some googling and found Kia Roadside Assistance. Amazing experience. :) My daughter and I enjoyed the rest of our Labor Day together with my car key in my purse lol. :)

My family bought a brand new Kia Sorento from this dealership 7 months ago and it almost took their lives on the highway when the car suddenly stalled and stopped. We had our car towed to the dealership and they told us that the alternator was the problem and that our mechanic had spilt oil into it and it wasnt a warrantable item. We choose to not to believe them and had the car towed out and the alternator inspected and we found out that it was a failed part that they dont make any more for Kias. We sent the alternator to them after they told us to, to show them that they were putting peoples lives in danger and that they should have warrantied it and paid for it but instead they call us and tell us no. Instead of taking care of us they keep spinning this around trying to take advantage of us just so they do not have to pay. Keep your family safe and dont bother buying a car from here. Were not gonna give up. Were gonna make sure to fight this cause this is a crime.

On Wednesday, October 31, my Kia Picanto broke down. It was towed to Kia in Alberton (arrived 09:30). I had called Bennie and arranged. He said they might not have a chance to look at it the same day, which I understood. The following day (Thursday, around 15:00) I had to call Bennie back to find out what was happening with my car. He told me they were stripping it and they were suspecting the crankshaft. The following day (Friday, around 15:00), I had to call back! Now Bennie was on leave. I asked to speak to the principal as I was not happy with the service. No one was getting back to me and now my car is standing while hes on leave? I spoke to Jaco, who promised he would find out and call me back. Paul called me back. They were putting in the warranty claim and I would have an answer by Monday. I asked for a loan car and Paul said I should contact Kia SA. Monday I contacted Kia SA as I still have had no call from Alberton. I asked for a loan car and told Jessica about my issues. Jessica said its up to the dealer to provide a loan car. She will call me back. Tuesday Sean called me and said they sent my claim on Monday. I then called Kia SA and spoke to Brendon. Both Jessica and Brendon have not returned the calls!

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

I purchased a 2012 Kia Sorento back in November of 2017. After seeing the vehicle had been well maintained on the Carfax and it had low mileage of around 75,000 I felt confident the vehicle would be a reliable long term purchase for me and my family. Now just months later in May 2018 the vehicle spontaneously shut down while driving last week. Fortunately for me I on road with parking lot I could safely roll into and stop. This may not be the case if this happens to another vehicle who may be on a high traffic interstate, high speed roadways, etc. After having it towed to the local Kia dealership I am being told it needs an entire new engine. After a little research, I noticed a Kia Sorento engine failure recall for 2012-2014 due to poor engine manufacturing assembly from leaving debris in engine. After contacting Kia consumer affairs I was told my VIN was not included in this recall. However, they settled on covering half of the $4,000+ repair.If they know they are at fault, why not pay repair in entirety? They claim it is not covered under a warranty and I am ‘fortunate’ they covered as much as they did. I just wanted to educate anyone looking to purchase a new or used vehicle. Steer clear of Kia or Hyundai products unless you can justify buying a new engine before 90,000 miles. I am now going on my THIRD week of having to pay for a rental vehicle because Sorento is still is not repaired. Between the weekly vehicle rental fees, time and hassle, towing fees and the unpronounced $2,000+ for an engine repair I am beyond frustrated at the lack of customer safety concern and service. Please share this to friends and family. Even if this helps just one person not have to go through this situation in the future it was worth my time writing and sharing it.

I purchased my 2013 in February 2013. As of today, my car has died/stalled out on me when I am driving it!!! I am beyond frustrated. Ive taken it to the dealer 2 times now and all they can tell me is that they cant replicate the problem and there are no computer updates/recalls. This is a HUGE safety concern, especially when I am driving and have my children in the car. The car dies when I am going 10-15 miles an hour. I dont know what else I can do.

KIA Picanto 2016 Dont trust KIA Motors! The first technical problem that occurred with the KIA was in August, the car was taken to the KIA service in order to fix the problem. I was told that the problem had been entirely fixed and would not happen again. However, after a month the exact same problem occurred. The car completely stopped in the middle of the road and the steering wheel locked making it impossible for me to move the car somewhere safe. I had two young children in the back and this situation could have easily caused an extremely serious accident with not just myself and my family but others on the road.The car was taken to the KIA service in order to fix the same problem once again. This exact same problem has now occurred three times and each time it has caused me an overwhelming deal of stress, money and time. I am extremely frustrated and angry with this entire situation, the problem had supposedly been dealt with, I am not comfortable driving this car anymore as it is clearly not up to road safety standards and would never want to risk putting the life of my children or others on the road in any kind of danger.

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

I have a 2012 Kia Soul with 14,100 miles on it. Every few months the battery loses a charge and has to be jumpstarted. I had it towed into the Kia dealership and they tell me (for the 12th time now) that I dont drive the car enough! We are on our 3rd battery, which required me to fight like crazy to get Kia to pay for, and its since again in the shop for another battery replacement! Today I was told I need to drive the car 2 hours a day to keep the battery charged AND I cant keep the car outdoors in the winter because the cold harms the battery! Im sorry but this car is for my college student daughter, where the heck can she park a car indoors in college? I really am disappointed in Kia and the dealership for not trying to find out the issue with this car! I will never buy another Kia again!!!