I have been really pleased with the Kia Niro EV - it’s got all the Safety features that you can get, coupled with numerous convenience features, all in a very sporty package (looks and performance). The huge bonus: not only have I saved on my gas bill each month, but my wife loves this car too, so we’re saving on her gas bill too! Thanks Kia!!

I think we have seen enough of the Kia girl. She was cute at the beginning, but enough is enough. She has a Billy Mays irritating voice. She still is cute but lets scale back on the advertisements or get another spokesperson.

My mother was driving her 2010 Kia car when the gear stick came right out in her hand! Imagine what a shock that was, when she was just left with the stick. My father had to come and pick her up. Shed had to be driving the car slower as the gear wasnt working and she ended up causing a traffic jam. When she could finally pull over into a safe area, she let Kia know. They told her to bring the car to them! She explained calmly that she wasnt going to drive a car with a non-functioning gear stick. The lady on the other end of the phone tried convincing her that she should just go really slowly. Unbelievable!When my mother became angrier and asked them if they really expected her to drive the car, another man came on the phone and tried the same tactic. My mother said they needed to come and get the car. Surprise, surprise; there was no one available. And, to add to this, apparently the gear stick doesnt form part of their 7-year warranty anyway! Now, maybe its just me, but Im thinking theres something really fishy about that. How convenient! She asked them what came in the warranty then, shed like to know for the future!Never mind that she has had continual problems with Kia before and even that very morning when she had gone to get her car fixed after something had fallen off the front, they didnt have the correct parts when she went so that was a wasted journey. It was as if everything was supposed to happen that day in order for us to realize that Kia is a very dodgy company. I agree with the other reviews here: a shoddy company, with shoddy parts and shoddy customer service. They dont help you; they mess you around, and their warranty is very shaky as they try to wriggle out of whatever they can. Shell be getting rid of this car as soon as she can and well be spreading the word about this not-fit-for-purpose company!

We truly enjoy this car. It has great fuel efficiency, very big on safety features, and roomy. My husband is 6 4 and very comfortable in it. It has a great ride and picks up on speed with no hesitation.

Our 2012 Sorento was serviced by the KIA service department where we bought the car. We were driving in town at 35 mph when the engine just stopped. The engine had no warning lights and no noises. We luckily were near a parking lot and were able to coast in. Called the KIA service to receive the car and diagnose the problem. They tell us the main engine bearing failed and we will need a new engine. If this is a problem KNOWN to KIA, they should replace the engine for us. At no cost. We had a Subaru Forester for 260,000 miles with absolutely no engine problems! I think this needs more investigation.

Theres a reason Kia and Hyundai have a bad rep around the auto world, and reliability is a pretty good contributor to that image. Bought a 2010 Sorento, not even 9 years old and at 60k miles suffered catastrophic engine failure. At first, engine stalled due to faulty MAF sensor, managed to bring the car back home in limp mode around 3 miles. Replaced it, started it up and after around a minute car starts shaking violently and oil spills out all over the floor. Lifted the engine to see if there was anything that could be a done and a piston had completely destroyed 2 cylinders. Called Kia about this and would cost more to repair than the cars worth. Had a very similar experience with a 2006 Optima, however bought that car used at 70k miles so it wasnt as big of a loss. I guess Im the idiot for thinking Kia/Hyundai reliability would have changed in that 4 year gap. If you want a car to at least 100k miles, stay as far away as humanly possible from these brands.

I purchased my 2014 Kia Sorento after it was a leased vehicle for two years. I was thrilled at the beginning until halfway through year 2 of owning it ALL of my paint started peeling off of the roof and the sides of the windshield. After fighting Kia for months and them denying that anything with their paint is faulty and taking it to numerous repair shops I got it painted for the low low price of $1,000. I then had the OTHER side of my windshield start peeling less than 2 weeks after I got the driver side painted resulting in me having to fight with Kia again. I have been fighting this battle since June of 2018 and am still waiting for my reimbursement check from consumer affairs for the first round of repainting. They apparently keep forgetting to hit their magical process button for my check as that is the excuse Ive now received 3 times from them. DO NOT BUY ONE OF THEIR CARS. The paint is not properly applied and is not thick enough and will start peeling just before year 4 of owning the car. Kia will tell you they only insure their paint job for 3 years and that you are out of luck. This product is faulty and they are not willing to do anything except turn you away and not acknowledge the problem. Terrible company.

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.

Received Kia Motor Finance Lease Agreement, dated 09/19/2013 with noted Maturity Date of 09/19/2016. The disposition fee will be waived if you purchased or leased a new Kia Motors Finance within 60 days after the return of the leased vehicle. I had decided not to purchase and to return the car. I returned the car prior to 09/19/2016. When I leased the car on 09/13/2016, I had the alarm activated, 3m edge protectors door guides and handle cap, windows tinted 2-4 for a total amount of $1451. I had new brakes serviced on 06/06/2016 and completed set of new premium 19 tires installed just before the brakes this year. I took extra care of car which had no dents. I called Kia to go over added charge of $290 fee and was told the front bumper had a scratch which I was never aware of nor have I ever notice when the car was wax or washed. The car was waxed and spotless when returned. I took pride in keeping the car in top shape including using synthetic oil and filters. I received notice for request of $690 to be paid within 15 days from date of notice dated 09/29/2016. The total consisted of disposition fee of $400 and excessive wear and use of $290. My wife and I prefer not to be charged unnecessarily and as a result of this I will be frank with anyone that might be interested in leasing a Kia to watch out for these unnecessary added fees if one elects not to purchase the car. I sent check for above amount of $690. I did not take photos when I returned car since it was immaculate and did not foresee any problems.

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

Last July we bought a new 2014 Sorento LX. Its a great vehicle, we love it except for one thing, the AM part of the radio sounds terrible. Its so fuzzy, raspy, its difficult to listen to. Ive taken it back to the dealer 3 times for service. The radio has been swapped out along with some circuit board at the base of the antenna. No change. Does anyone else have this problem? Is there a fix for it?

I have had a terrible experience with Kia Motors and their Warranty Administrator. My 2012 Kia Sorento broke down during a 2 hour trip in November 2013. We had the vehicle towed over 50 miles (which Kia roadside assistance said they would not cover, but per the service dept/manager at the dealership all costs related to the breakdown would be covered) to a dealership that would service our vehicle on a Saturday located near our home. We had no choice as my wife and I share this vehicle and dont have any other means to travel to work. Rodeo Kia (the dealership) in Avondale, AZ has been very cooperative all along, and eventually (vehicle was in the shop for 1 week) the entire engine was replaced. But, we have yet to be refunded by the Warranty Administrator for the cost of the tow. Around $200.00. I am seriously disappointed as I have had to continuously contact the dealership to have this completed and I continue to receive answers in regards to blaming the Warranty Administrator. Ive been informed not only that the Warranty Administrator was changed, but that the dealership is now speaking with consumer affairs as well. This has been the most frustrating experience I have had as the problem continues to linger on.

Musty smell started coming through vents. Saw a video to change cabin filter which I did. No better. Took it to Kia of Greer for a check and MOLD was growing in the A/C lines. Was told I need to let more fresh air in and not use the air circulating button so much. I got online and consumers from 2010 are complaining about the same problem. So we are breathing MOLD? Kia needs to be held responsible for the design of the A/C unit and where water is standing. This is a health hazard! PLEASE fix KIA!!!!

Traded in 2012 Kia for 2014 KIA at Jeff Belzers Lakeville MN. They brought the 2014 to my home. On January 22nd 2015, KIA had loud tick to the motor. Contacted Jeff Belzers the following day. They gave me no help said they would get back to me. I had to climb the ladder. Still no help on the issue. On February 9th I took it in to Bill Barth of Mandan. They contacted KIA, ran the tests that was necessary, the KIA only had 1000 miles on it, was a brand new 2014 Kia. Came back they found that the motor wasnt bored out and cleaned out right. So the motor has to be changed out and replaced. Been calling KIA affairs since January 13th 2015 now it is January 27th still the run around. Being passed through their agents having a car that Im paying for that I cant drive. It has been over a month so KIA customer affairs are no help. They arent doing the job for the customer.

2016 Kia Sportage is a piece of junk, too light for the medium snow we had... Mrcleveland Ward got stuck in small areas several times!!! I will l never lease a piece of crap like this again!!! Seems like I got stuck in light mush snow. No traction at all... Kia call me, when the ** salesman leased this to me it was in April 2016. Wet day...

I have a 2019 Kia Sorento. I bought it September of 2018. I live in NYC so sometimes we have pretty cold weather. In January of 2019 I had a lot of trouble to start my vehicle. I brought it in to my local service center to see if they can figure out why. They told me that they werent able to find out the problem. Fast forward to November 2019 really cold night into the morning, my car wouldnt start again. It was towed to the local service center. They had it in the shop a total of 2 and 1/2 days and they still werent able to find the problem. This is a problem that Kia needs to step in and remedy. If this continues I may have to sell this vehicle and buy a competitors vehicle instead as well as tell everyone I know not to purchase this car or any other from this company.

The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!

I purchased a Kia 2004 Sorento from a local Kia dealer. About 2 years before the warranty was up (I bought it used from them and they only gave me the remaining 1st 5 year warranty), the car started making loud noises from the transmission/transfer case area. Then, while driving on the highway, the wheel basically locked up. I contacted the dealer, took it in, and they replaced a few parts but did not find out what was actually going on. After getting the car back, about 2 weeks later, it started again so I took it in again to them. They changed the oil in the front and told me to drive some more. Then 30 days before my warranty was up, it acted up again, and I took it in and they did nothing but check the oil again. So, almost 2 months later (30 days give or take after the warranty was up), my transfer case went out. I blew a seal and almost totally destroyed it. I took it back to Kia in Liberty Lake, WA and they told me that they would not cover it because it was not the main reason I kept bringing it in for. After researching, I found that this seemed to be a known issue with them and if their shop would have taken the time to check everything, they could have saved all those visits and unnecessary repairs. So, they wanted just under $5,000 to replace the transfer case. Well, I owed only $8,000, so to me, this was not right. I had to search around for a used transfer case because I had Torque on Demand version which was very hard to locate. I found a used one and had it replaced and only after 1 year later, the same exact thing occurred. Now that Ive had this car for a while and it is older, I have found so many people with the same issue but Kia refuses to do anything. You cannot tell me they do not know that this is a major issue. When the first time the wheel locked up, I was in major traffic and on the 2nd time, I was still in traffic but was lucky no one was behind me. I do not understand why/how KIA is not being made to replace these. Oh, and the manager at the service center put in his system that I refused service so that kept me from getting help from the dealer or corporation. Wow! Yes, I refused service on a lemon car.

I bought a new car from Kia in November at 9 pm. After spending about 3 hrs there because the salesmen who promised to give me a better deal went home without calling me they then tried to charge me about a 100.00 more than the other dealer. The next day I noticed a small ding in door but was going to let it go until I noticed part of the rear bumper area had waves or indentations throughout it. I finally got it fixed after being laughed at originally. Three months ago I noticed the paint on my car starting to pop. There are no dents on the car and it is garage kept yet they are trying to avoid fixing it and blaming it on something contaminating the paint. This is garage kept in a personal parking spot at work with no trees around it. I partially blame the dealer. But for Kia corporate not to take action is inexcusable. I have missed work because of the stress this has put on me and I now may have to take legal action to get it fixed

I recently had to take my K900 to the dealership because the radio and phone system just cut off and on daily. I dropped my car off and went to work. An hour or so later they call me and tell me they cannot work on it because it is a K900 and only certain dealerships can work on them, which the closest one is Schaumberg or Elmhurst, IL. This is 3 hours away from me!!! I have to drive 3 hours away, wait and drive 3 hours back - this is ridiculous!!! What if they cant fix it there? I made a trip for nothing... I am so upset by this, you cannot believe. They should have told me before I bought this car and I would never went through all this mess.

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

My 21 year old gr-daughter bought this brand new Kia. Put $4,000 down, financed $19,000. Car started to accelerate. Took it back to Monroeville Kia. They kept it from July 5th till middle of August. No rental car, nothing and insisted there is nothing wrong with it. Kara **, my granddaughter, was so afraid to drive it again as she was almost in accident and said take it back 1500 miles on it. After weeks of trying everything she had to settle for $17,000. A loss of more than $6,000. How can a dealership account for doing that to a 21 year old?? That is how Monroeville Kia treated a young girl who saved her money for a new car. Shame on them!!!!!!!!!!

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

I was given a gas consumption card for $400.00. When I went to go use the car I was told that the card had expired, so I went to the KIA dealership on Van Kirk in Brampton, ON, and explained the situation to him so he called head office and left a message for a manager there and got no response from him. Ive been a customer of KIA with multiple cars for 22 years. I feel unappreciated and shocked at the customer service of KIA. Its been about 3 weeks now and no one has even called me back yet.

DO NOT BUY KIA!!! ITS NOT WORTH IT!! 3 months ago on 4/1/2021, Folsom Lake Kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they werent responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.For the first 30 days, my insurance covered my rental. But come to find out my repairs were going to take longer, due to a part being sent from kia damaged and received damaged by Toyota collision center. Toyota Collision also informed us the remaining parts were on back order due to covid, so you would think they would try to compensate their loyal customers in any way they could.That negligence put my cars repair status back a whole month. So I went to speak with Folsom Lake Toyota collision center to compensate me, since the part was going to have to be reordered because of it arriving damaged. Toyota collision center said its not their job to assists us with a rental, that Folsom lake kia should since theyre the ones working with our insurance and ordering/shipping the parts needed to repair my vehicle. So I took the advice of many people working on site, and I spoke with Folsom Lake Kias head supervisor (Doug I believe his name was) to get my issue handled at the lowest level possible. My wife and I, inquired about a rental or loaner vehicle, until my vehicle was completed/repaired.He informed us that it doesnt work that way and that we would have to contact Kia Motors of America to receive assistance. So we did.... And since then Kia Motors of America along with: Kia Motors Finance, Kia Consumer Affairs, Kia Assistance Team, Kia Collections Department have ALL avoided assisting us with solving our problem, (due to their initial negligence). Theyve ALL hung up on my wife and I, kept us on hold for hours on end, kept transferring my wife and I to different departments to avoid us speaking with their supervisors, been rude and said disrespectful things, tried to get us to sign falsified documents.So 3 (almost 4 months later) of rude, careless, and negligent departments, customer service associates, and supervisors (JILLIAN in collections department being the worst!) Im FED UP, with the horrible service Ive had to endure over the 3 months, which has caused tremendous stress on my wife and I, especially since we have 3 kids one of which is a new born! So since its virtually impossible to reach the head of these departments (cause they keep you on hold). So Ive had to leave a review here! To warn others of the horrible service, THAT COMES WITH PURCHASING A KIALong story short, DO NOT BUY FROM KIA! They dont solve issues at the lowest level possible and DEFINITELY DONT solve issues at the higher levels possible! Even in the midsts of a pandemic we cant receive any genuine help from ANYONE! & if you dont believe me read some reviews from Kia Motor finance!! They do not care about helping you! Money is everything! NOT YOU OR FAMILIES WELLBEING! Be safe, & God bless!

Went to Kia help. They would call me to help with my car, so they charged me $26 dollars for a phone call I never got. They said they were unavailable for call but took the money anyway. KIA MAJOR TIME SCAM ARTIST, THAT ALL THEY ARE

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership alone to purchase a vehicle. I dont feel a man would have been treated the same.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

I was driving my 2013 Kia Sorrento on Interstate 95 at 8 am on the morning of 8/11/14. Clear day, nothing out of the ordinary. I had 2 co-workers with me and when I looked in my rear view mirror I noticed the sun in the eyes of one of my co-workers so I pulled the shade on the sunroof. Less than a minute later we all heard a loud bang out of nowhere that sounded like a gunshot. Immediately following the sunroof exploded into a million little pieces that rested on the shade I had just pulled. If I hadnt done that, we would have all been pelted with the glass and who knows what kind of injury or accident would have occurred.

Leased an awesome car for 36 months. Great shape when we turned it in. Waited for the final bill for the turn in fee ($400). When the bill came they soaked us for another $500 for wear and tear on tires though our mileage was less than the agreement. BEWARE.

I bought a new 2011 Kia Sorento. I have always had a problem with the acceleration. It does not happen all the time, but now it is more frequent. I have tried to cross the highway, and when I accelerate, it is as if the car has gone dead. It will not accelerate. It will eventually get gas, and move. This is very scary, since I never know when it is going to happen. I only have 20,000 miles on it. I really wish I had not purchased a Kia. Kia mechanics cannot find the problem. I have changed type of gas, with no help. I feel like I am driving a car waiting for an accident to happen!

On 11/25/18 I purchased a vehicle from KIA of Irvine. They totally scammed me on the service and maintenance contracts and also the theft deterrent on the car. They went as far as to fraudulently forged my signatures on the maintenance and service contracts. Those two added up to $4000.00, they also snuck in $1495.00 for the theft. So a total of $5495.00 added to my contract without my knowledge of it. The people that work in finance are nothing less than thieves and liars. None. And for you people that work in sales your hands arent clean either. You might not be directly involved in the fraud and the Payment Packing that is being used in finance, all of you most definitely are aware of whats going on over there in finance. When you guys forged my signature on those two contracts, you then submitted them for payment and then received payment for them. That is fraud!! And I am 100% convinced that the owner of this dealership has got to be aware of the practices being used there to commit fraud to scam their customers out of money. HE KNOWS. Every one in sales and finance are all thiefs and I assure you, that you will get what you have coming.

Well I bought a 2014 Sorento and it has died on me 3 times. The 1st time the memory board went the 2nd day I had it. They fixed it. 2nd time the battery went. They replaced it. Well today 4/17 I went to start my car and is dead again, unknown why. We called to have Kia to come tow and speak to a sales manager cause the service department was closed as per secretary. She advised speak to a sales manager, left message, didnt get a call back. Called again and was told only one manager and we would have to wait until 4/18 to speak with someone. In the meantime I dont have a car and I have a disabled five year old with health problems and spends a lot of time in the hospital. What am I to do if something happens? Call a cab, better yet. Every month I go to Boston Massachusetts to Boston Childrens hospital. What if this happened going there and I was stuck. This would be a huge health risk. I want a new car. This is ridiculous!!

It has been two months since I turned in my lease. At the time of turning in my lease, I was informed by the dealership that KIA MOTOR FINANCE would assist in creating an installment payment plan. Well, I was misinformed, and KIA MOTOR FINANCE is not willing to help a customer who recently got another lease from Kia. My wifes contract is coming up as well, and I was thinking of leasing another KIA vehicle, but after being just notified that KIA MOTOR FINANCE is not willing to assist with any payment plan and is ready to report it to the credit bureau, I see what type of COMPANY they are running. All they care is ruining someones credit who is willing to pay the debt off. Note, I am still making my monthly payments and have since I turned the car in January of this year. In conclusion, KIA FINANCE is not willing to work with anyone, and all they care is about their necks. Thanks, Kia for helping out a customer and a VET.

I took my 2015 Kia Rio into the dealership to have an electrical issue with my front passenger turn signal taken care of and was told that because the headlight assembly was cracked from the INSIDE, it was not covered under warranty. Now, I dont trust these weasels one iota, so I went in and look at this purported damage myself. What I found was a small crack in the plastic INSIDE of a capped off port, alongside a missing turn signal electrical contact.They claim that this damage indicates user fault and isnt covered under warranty. They further explained that because the car has damage on the front bumper (which is actually a minuscule scratch on the right wheel well that doesnt even reach the headlight) this indicates that impact damage was the probable cause. Now tell me, even if I somehow managed to hit something and miraculously avoid any damage to my front bumper or headlight or grill or anything else in the vicinity of the headlight assembly save for the aforementioned tiny scratch, how in the hell would I then have impacted hard enough to crack a tiny piece of plastic nestled deep inside of an assembly?No, the more logical conclusion is that this is a cheap piece of ** part on a cheap piece of ** car that this cheap piece of ** company will do anything to avoid having to own up to and pay for. Id recommend coughing up for a more quality vehicle from a more reputable and consumer friendly automaker. As it has become clear to me, KIA is neither of those things.

2004 Black Pontiac sold car that have been wrecked 4 times and in test, never went down.

I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.

For two days my new vehicle with only 23000 miles was having trouble starting. The second day was a Saturday. Since this happened to me after 5pm on a Saturday there was no one at the service department. I spoke with an operator who had NO IDEA how to help me or who to direct me to. Frustrated, she directed me the 24 hour road side assistance. I called them and they too were unhelpful. They told me the only thing they could do was tow my vehicle. I said, My vehicle is running at the moment, so where would you tow it to? I asked if road side assistance could come check my battery and was told NO, the ONLY thing they can do is tow your vehicle. Since that would be of no help, I drove to an auto zone. Within 2 minutes a representative from their store was helping me and CHECKED THE BATTERY, which was DEAD. Having no choice but to replace the battery AND no assistance from ANYONE AT KIA, I had to purchase one from AUTO ZONE. Once home, I learned the battery is covered under warranty. Auto Zone would not take the battery back as it had already been put in. I was told that you might be willing to offer the customer service I did not receive in the beginning by refunding the money I spend on a battery. I called my customer service representative and he told me his hands were tied. What kind of service is this? Does KIA care more about $119 than customer service?!? I bought a KIA thinking that the customer service and vehicle would be better than those I have had in the past. So far, I am not thrilled with my purchase.

Unfortunately I have had an extremely bad experience with Kia cars. Ive bought 2 new Kia cars recently (64 and 67 plates) and have had nothing but trouble. The car I have at present (Picanto) had its 30,000 mile service last week only to find out that the tyre pressure settings had been set either by the main dealers technicians or at manufacture by Kia at a dangerously low level meaning no warning signal in the inbuilt computer alighted to tell me it was being driven underinflated. The upshot of this is that both front tyres are at a dangerous level and both Kia and the main dealers, JCB Ebbsfleet, will not take responsibility for their error. I completed a complaints form with both Kia and the main dealer at JCB Ebbsfleet and after 8 days I was still not contacted in any way. I followed up today and was told its not their problem and they have no interest in it.They have left me with a car which is a potential death trap and have no interest in putting their errors right. BEWARE!!!! They sell you are car but after that youre on your own, after sales care is nonexistent, their complaints procedure is an absolute joke. Needless to say I will never buy another Kia and certainly not through JCB Ebbsfleet Kia dealership who have really been shown up to be very poor and extremely unprofessional.

Changed engine oil regularly. Last time even put in synthetic to improve longevity on a 5w 20 as recommended for a Sorento 2013. Last weekend the engine oil starts when traveling to the beach with my family. Immediately drive back to get into an Auto Zone near the area, never get there....after several noises coming from the engine, it stops and never started again. Next day went to the Kia dealer and care center. After 4 days and no call, my wife calls and surprise, they said that the engine was damaged beyond repair and the guaranty does not cover due to the services were not provided by them...saying that the reason for the damage was slug on the engine due to low maintenance. Strange, since do the same maintenance schedule to my Toyota Sienna from 2001 and it has 196,000 miles already and no issues with the motor. So, I believe that they can argue the same to anyone with problems, IF YOU DO NOT SERVICE AT THEIR SHOP, COULD BE REASON ENOUGH TO DENY THE WARRANTY? For sure will never purchase another KIA, good looking vehicle, as soon as you get some issues, it hits you....be lucky trying to obtain the warranty from them....

In Feb bought 2014 Sorento as replacement for 2012. Within a short time, noticed in bright light could not see or easily see speedometer needle and kph numbers. It was snowing when picked car up and cloudy on test drives. Have met with general manager of dealership, sales manager, service manager and others. They are all very polite and listen but ultimately say they can do nothing unless Kia authorizes it and give me lip service. Also have talked with Kia Corp in CA. Everything is fine at night or cloudy days. Must take eyes off road for too long to find speedometer needle. It seems as if it auto dims from a sensor as just backing out of the garage the brightness of the instrument panel dims. I am told there is no sensor. All Kia gives me is a scripted response that it is working as designed. Kia can not help you. The dealership claims the problem is probably due to a reflection. However, I can put a blanket over the steering wheel and surrounding instrument panel and notice very little increase in brightness. The problem is a software issue they refuse to address. They need only change the color of the needle. Several others have filed complaints with NTSB for same issue. I am told the red needle is an electronically generated image and blends into a black background. Also the side window screen rattles and am told there is no adjustment available. Since design features are not covered by warranty, everyone refuses to do anything as it is working as designed. I plan to approach arbitration and contact an attorney but have small hopes this little guy will beat the big corporation. Ultimately, will need to get rid of the car and take a financial bath to feel safe driving. This was my 2nd Kia and at least third car from this dealership but will be my last Kia and last car from the local Newark, Delaware dealership. The 2012 was a great car, the reason I was comfortable going to the 2014.

I purchased a 2013 Kia Sorento from Drivetime in October 2018. In less than a year my cars engine seized up in August 2019, due to a recall dating back to 2014. My car was towed to kia and stayed there for a month, in that time I was not offered a rental car but had to pay out of pocket for one, A bill that exceeded $1,000 not to mention I had to continue to pay the car note on a car I didnt have. I received the car back in late September and was directed to the kia.com website to file my reimbursement claim. The claim took two months to process and yet here we are in January 2020 and I still dont have the money in which I provider full documentation for. The customer service line is the worst, they seem to have little to NO KNOWLEDGE on whats going on. Its ridiculous. I wouldnt recommend this company to ANYBODY!!!

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.

I tried to use it for a flat tire after working late. New cars dont have a spare. They were only going to take my car to a location in the county where I work leaving me stuck with no way to get home or to get my car. A coworker said I could still drive home. I decided not to use Kia, drove home, put air in the tire at a gas station the next morning and went to a tire store to get it repaired.

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although its within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when Im driving. Im not happy!

If you get a traffic violation from and camera- beware. KIA will get the notice and will hold it for weeks, then will pay it for you with all the added penalties and then charge. I had several violations because of a bad transponder. If KIA would have just sent me the notice I could have easily taken care of it for $2 or $4. Instead they withheld the notices, paid it after 6 weeks of when it was issued, sent me the bill to pay them and threatened my immaculate credit when I objected. Filed a complaint with Consumer Financial Protection Bureau, which was a waste of time. Will never deal with KIA in any capacity ever again. Even the owner of the dealership said they were jerks to deal with!

My Kia Sorento is as nice as a Lexus. It drives and handles very well. It has a very nice interior and the heated and cooled seats are great. The panoramic roof is nice!

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

With my new purchased 2016 Kia Sorento, the body lines do not match up where the drivers door meets!! The bottom half of the rear edge of the left front door sticks out and I couldnt get it fixed at your Lockwood Kia service. On 3 attempts even Kia Canada is involved... This is a big deal to me on a brand new $30k car.At the end despite their bumper to bumper warranty I am told that couple of inches is acceptable and there is nothing to do to correct it. How you can trust such a company if they are telling you it is acceptable to have problems on a brand new car. Is there anything acceptable on the brakes or engine? Stay away from Kia. They are a big scam.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

I have a 2013 Kia Sorento Dark Cherry. I have a problem with the paint on car. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. They say it is not covered under warranty. Also I have been noticing the area were you open door is scratch from finger nail [per dealer] when you open door handle.

Blown motor at 89,000 miles - Engines started burning oil all of a sudden. Dealer says it needs a new engine for $5k. I cant afford it. This car is driven by a grandma and this should not happen. Many other Kia models and years have similar problems and theyre covered by a recall. Why not mine?

Kia finally accepts responsibility for their engine failures!!! Only took them a few years! Now all those owners who paid out of pocket can be reimbursed. All the owners who are paying for a car they cant drive because they couldnt afford the $8-10k cost can finally get their car fixed. Not everyone got lucky and was able to produce every oil change receipt and was covered under warranty as I was. Never mind putting millions of peoples LIVES AT RISK due to sudden engine failures at high speeds. Never mind all the time and money lost to missing work, paying for rental cars, and NEVER MIND THE DIMINISHED VALUE OF THESE CARS!

The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.

I have never experienced customer service this terrible in my entire life. I have been given a defective vehicle, the dealerships wont help me, Kia Corporate wont help me, and I have been try to get someone to look at my car FOR OVER A YEAR!!! This is by far the worst experience when purchasing a car and I was given a lemon. I have kept track of my 2021 Seltos mileage and I get no more than 18 mpg IN A SELTOS!!!! I have made countless attempts to contact KIA for help and they have not once given me any option or even offered to check my car. I have letter and emails and even tried going to the BBB and no one NO ONE has ever bothered to help me.

I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last week it started blowing white smoke out of the tailpipe. I checked the oil, which was fine, and then called and made an appointment at the dealership since it is under warranty. I took it in yesterday only to be told that the engine was ready to blow. I thought my day couldnt get any worse until the Kia rep told me that I needed to gather up all of my receipts and that of all maintenance reports on my vehicle. It would then be submitted to Kia to see if it met their approval for their warranty. This would have been fine except for the fact that the service person told me that if I ever went over 3500 miles in between changes they would decline the warranty. I have completed oil changes at home and the service person said that would be fine except that I have to prove that it was for the Kia. Now, there was no indicator light that ever came on in this vehicle. I have faithfully changed or had changed my oil and again NO INDICATOR light came on that anything was wrong. Basically I was told good luck in getting it fixed. I have read the other complaints and it seems like I am not the only one. I owe 26000.00 on this vehicle and they said that if (when) Kia declines the work then they will be happy to replace my engine for the price of $5000.00-$6000.00. Even if I didnt complete the oil changes that I did a BRAND NEW car should not have a blown engine in 48000 miles.After speaking with their rep it was made very clear to me that they are going to decline anything that I give them. When I asked about it being a Kia issue that the indicator lights werent on I was told Well I dont know why they didnt come on and Slug in the tank means oil leak I stated to the rep that if the seals leaked because of a problem with their motor that would also cause slug in tank too right? The guy told me You would have to prove that. I will never buy another Kia. Their warranty sounds good but is full of loopholes to make a customer believe that they are getting amazing coverage when what it really is is a way to screw people out their money, their car, and their wellbeing.

My car, a 2009 Kia Rondo, had the right front wheel bearing go out at 69114 miles. It was replaced. I just had the left front wheel bearing replaced at 75977 miles. I have a problem with this because these should not have been a problem at this low mileage. I feel, as a safety issue, that Kia should repair the back ones also since the bearings were probably installed poorly to begin with. They wont do it.

I purchased a used 2016 Kia Sorento fully loaded SXL (Highest trim, original MSRP of $43,000) for $27,000 + TAX/FEE with just under 40,000 miles on it in 2017. I had the car shipped to me from Gary Rome KIA in ENFIELD, CT (Never do business with this dealership. They are dishonest). I live in TN and they shipped the car down to me after a brief negotiation of price over the phone. From the moment the car was delivered to me I had several issues that the KIA dealership that sold me the car should have taken care of. 1. The panoramic moonroof was sticking and wouldnt close properly. 2. The car had tires on it OLDER THAN THE SUV ITSELF! 3. The tailgate was sticking and not opening properly.4. The keyless entry and automatic tailgate opening both did not work properly (Less than 60% success on keyless entry, 90%+ failure on tailgate feature). 5. The car was delivered with only ONE key fob (Promised two, never made good on it. Thats $200). 6. The exhaust system on the SUV had a catastrophic failure resulting in complete loss of engine power and leaving me without a car for over a week while car was at local dealer being repaired under warranty. All these issues in a $40k SUV that was under 40k miles and about a year old.Despite all these issues, the warranty covered fixing the exhaust (Melted catalytic converter), fixing the moonroof (Lubrication added and hardware adjustments), and a temporary fix on the tailgate sticking (Anti-Stick coating applied. Didnt help for long. Problem returned within a month). The dealer never acknowledged the keyless entry had any issue telling me I had to physically remove the key from my pocket for it to work properly. This defeats the entire purpose of KEYLESS entry. This is 100% unacceptable and they know it. Despite all these issues upfront, I enjoyed the value of the features in the car and wanted to keep it. I kept it for about year and traded it in 2018 for a Lexus (Ive never had a single poor experience with Lexus. They are worth every extra penny and their keyless entry JUST WORK!).For those considering buying a KIA here are some PROS and CONS based from my experiences with the product and company. PROS. 1. They honored warranty work. Never cost me anything other than inconvenience and time. 2. Cars come with high end features for less cost. 3. Buying a used KIA is very attractive from a price/value perspective. 4. Quality of KIA has improved dramatically over the years.CONS. 1. Car had tons of issues, some of which like the keyless entry that KIA refused to acknowledge were issues. 2. KIA vehicles DEPRECIATE LIKE A LEAD BALLOON. NEVER buy a brand new KIA. Youll get taken to the cleaners on your trade or when you decide to sell. Even if you buy used, the trade/value of their vehicles are TERRIBLE! Having owned the 2016 KIA Sorento for about a year and getting the mileage up to 60k miles, I was offered anywhere from 20-22k in trade AT A KIA DEALERSHIP! A Ford dealer offered me $23.8k. I paid $27k. Car dropped between 3.2-7k in value in 20k miles/1 year. Seriously? Even the KIA dealerships dont want their product back. Very disappointed in value retention of product. Some dealerships didnt even want to offer anything because of the KIA name. Maybe I just got unlucky and was delivered a LEMON. However I dont give KIA a pass for this since I purchased a practically brand new car from THEIR FRANCHISED DEALERSHIP and was delivered an absolute piece of garbage. I purchase a new 1-3 year old used car (Normally off lease) about every 1-3 years. I favor high end luxury cars in the price range of $30-40k. There are three car manufacturers I will never buy from again. BMW (These cars are fun to drive but absolutely trash and maintenance and repairs will eat you alive). KIA (These cars on the surface appear to be great values but you get what you pay for). Mitsubishi (My first car was a Galant. Head gasket blew up at 60k miles. Car was babied and I expected to get many more years of life out of it. This happened when I was just out of college.) Congratulations KIA. You made the list. Ill never buy your brand again because of the terrible experience and product you delivered.

My 2010 Kia started running rough. Autozone pulled P011 code, Engine quit running. Stranded on highway. Engine blown at 108k miles. Ill never buy another kia. I meticulously changed oil every 3k miles.

I have a 4.5yo Sorento that had the engine fail on the freeway. After $440 to get it towed to Lakeside Kia we have been told the car isnt there, it is there, it was the turbo charger, it was the piston, it is under warranty, it is still be assessed we can get a replacement car. We can not get a replacement car. In the meantime it has been 3 weeks and no one is giving a straight answer or saying when it will be fixed. The warranty is rubbish. Never buy a Kia.

We have a Kia Borrego that is still under warranty. The vehicle overheated. We stopped immediately and had the vehicle towed to a dealership. The dealership is arguing about warranty coverage, because we may be missing some oil change paperwork. Oil in the vehicle was not an issue when overheating occurred. The last oil change was approximately 500 miles previously. The oil clearly was not an issue when the vehicle overheated. Who can we talk to at Kia to ensure the warranty is covered?

I bought 2005 Kia Sedona 3 years ago. My first year was just minor problems. Second year it got worst, driver window didnt work, 3 passengers doors knob broken, air conditioner didnt work and part by part keep breaking. By beginning of my 3rd year I have place almost every single part except the engine. Its the worst car I ever own. I have to spend money fixing this car every week. I have to spend 50 to 70 percent of my income to fix it for the past 6 months. Im broke because of the car. I tried to trade it in but dealer wont take it. They told me nobody want to buy Kia. And today as my mechanic working on replacing an alternator. Im sitting here expressing my frustration and it will be the last thing I will fix. I will tow it away if anything else break. I will never buy Kia again.

At 13,300 miles, the manual clutch went out in a 2010 KIA SOUL. KIA wont honor its warranty as the clutch is a wear and tear item. I cant imagine any clutch burning out at 13k. My last manual clutch (Jeep) had the factory clutch in it when I traded it in at 89,000 miles with no problems. When I checked online, I found out many people had clutch problems. Many with even less mileage than mine. I also found out that KIA had replaced several of the clutch parts in the following years models. Apparently, they have realized they have a problem with their clutch. But it still cost me $12,000 to fix it.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they dont honor it! Now we are stuck paying 19,000 for an SUV that is broke.

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

I bought a 2015 KIA Soul in Aug 2015, a 2015 model. I bought the car based on price and gas mileage. They touted the excellent warranty and reliability of the car. Well, six months later the car stopped running at a stop sign this past Sunday. Its a manual transmission and would not engage the transmission. Had it towed to KIA and was informed today the clutch was burnt out and the warranty on this is 12K miles and the car has 12,900K so guess what. Yep, $1500.00 dollars later I can get my car back. I have driven manual transmissions my entire life and never had any sort of clutch failure. Buyer beware. Please read and advise all your friends to stay as far away from KIA as possible. Supposedly the case was sent to KIA headquarters who denied the claim. Shame on that person and believe me I will spread the word far and wide. DO NOT BUY A KIA.

Kia Sorento wont start. When I get in the car to start it and push the button, everything on the inside will come on, but the engine wont turn over. I have been stranded 5 times this week, and now the piece of ** is sitting in the parking lot at work and wont start. Sometimes, if I sit there long enough, I can get it started. Several months ago, I could not get it started. I called Kia Emergency rescue and a wrecker driver showed up. He got in the car, pushed on the brake (to the floorboard) 3 times and it started right up. He said that this is a common problem with Kias and that is how you get it started. So - that is what I have been doing, but the problem is just getting worse. Two weeks ago, I was headed out of the office to my daughter in labor, and guess what - it wouldnt start. After about 15 minutes I got it started. I called service at the dealership where it was purchased, and at first they denied it, then the lady on the phone said that Kia was aware of this problem. I asked her why were the consumers not made aware of this. She had no answer. Earlier this week, again it happened. I called Kia direct and filed a complaint and was given a case number. Of course, they deny any knowledge of this problem. They asked me if I wanted the car replaced and I told them yes, but not with a Kia. That didnt go over very well. So on a Saturday, I have to get a ride to my office, pick the piece of ** up and go to the dealership with it. I have already been told they wont give me a loaner car. We will see about that tomorrow. I am very disappointed with this vehicle. Oh yes - the 3rd back up camera is out. This car is only 1 year old. Do not buy Kia. They do not back their product! As soon as I can, this thing will be traded for a more reliable vehicle.

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

Purchased a new 2012 KIA Forte Koup. It now has 20,000 miles and has had 4 new batteries. The car drains the batteries completely and they cant be re charged. Keep having it towed to Kia Dealerships and they tell me they can find nothing wrong with the car. This is a car I purchased for my daughter to take to college and 2 batteries we had to buy because it died on the weekend when no dealer was open. I am so afraid of this car for a young girl to have. She is also afraid to drive it anywhere as she never knows when it will kill the battery. I stay a nervous wreck, as I never know when it will break down. Any suggestions?

I spent days at the dealer working with a salesman. I called later on the last night and said I would I would take the car and be in morning to make the purchase. I went and got my bank loan approved and in order to be prepared. He called me and said to come later in afternoon because they were sending him to pick up a car; however, my car was getting serviced and detailed and would be ready for me when he gets back, so there was no need to come down now since he was being sent out of shop for a few hours. I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, “Don’t worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away.” I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.Now the car isn’t there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan done—no car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction. That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

In September of 2018 my 2012 Sorento started to catch on fire. I did not know what was napping and others were telling me to get out of car. When I finally did it was burning across the bottom. It burnt completely up. Kia paid for a rental for 7 months and then they called me and told me that it was undetermined why the car caught on fire. Now the fire department tells you why. Well anyway they took the rental. Told me its nothing they could do. Credit drops from 670 to 435. Cant get another car if I wanted to and still have to pay the Kia off thats burnt up. Not Fair. People do your research on Kia.

My daughter was driving a 2005 Kia Sorento on the freeway when you got off an exit and just when she did she lost power steering, brake light and oil light went on. Luckily she had just got off the freeway or it could have been a very bad outcome. I am trying to find anyone who may have had a problem with this during the 2017 year (but missed the class action suit). I called Kia consumer line and they were nice at first. As soon the a case manager got my case, she completely back peddled and told me not only do I have to tow it, I have to pay for the diagnostics as well and probably to fix it too since its passed the warranty.I cant find a recall on the crank shaft pulley but I heard there was a voluntary recall. If anyone received a letter from Kia about the crank shaft bolt or anything similar for their Kia Sorento please let me know. I need something to hold them accountable. Just like many other forums Ive seen, they are washing their hands off it. Also willing to start a lawsuit with others as well.

My used 2003 Kia Spectra had three separate sudden accelerations while I was moving across the country. During these incidents, the brakes failed to work. After these incidents, all within days of each other, I started making phone calls to Kia. They told me they would connect me with an agent in their National Consumer Affairs office. I have been trying to contact this office for more than a month now and no one answers or seems to care.

I own a 2013 KIA Rio Ex. I had many problems with the car. I always take it in to get the routine repairs, oil changes, brakes etc. One day on a really cold day my rear brakes locked up on the road (wheels dragging on the road), thankful that it happened on the side road. Had to get it towed to dealership and getting that call to say that it was my problem, cost me 539 dollars to fix and it took them a week to get the parts for the car. Since Feb 2014 I have spent 1400 dollars in repairs with a car still under warranty. It has also has had problem with the UVO system going for a 3rd unit tomorrow. Stay away from KIAs they are garbage.

I cannot get my check engine light to stay off. Every state inspection time, I go through the same problems. Always a misfire or several other sensors are replaced. This is rather expensive.

After going over all the terms and conditions of the sales price and trade in which was written on scrap paper, I went into the room to sign all the papers that were ready to sign in which I did, only to find out mostly everything was changed. Thankfully, my mother was present and what we were told was not what the contract said. They increased the sales price instead of giving me the ext warranty they charged me. They also added a second warranty of $2,000 and the total warranty charged was $3,795.00. Right after signing, the sales person came in and folded all the papers so I could not even look them over.

I am totally disgusted by your recent commercials advertising Kia cars. I can choose what television shows come into my home but I cant choose the commercials. You shouldnt be allowed to put such crap on TV. I would never buy one of your cars!

Bought a used 2010 Kia Rondo Jan. 2015. We are a much older couple & do little mileage. A few months after buying car various lites kept burning. Brought to local garage. Was told take to Kia dealership, an electrical problem. Changed lite, burnt again, along with complete dashboard. Back to Kia, this time supposedly the hitch that was problem. Changed lites again, now dome lite. Then car went dead, boosted by a garage, told us was electrical, boosted 2 other times. Back to Kia, this time ripped out the quette, bypassed some wires, good to go. Lasted a week, headlite burnt, Kia changed again at no charge but the new lite was not working.On & on this goes. Of course warranty finished. Now burnt lites & message on dash saying check. Back to Kia. Now need to put Quette back, and 4-500$ to change wiring. They finally diagnosed. This has being going round & round since March. What a nitemare. Serviceman called ROCH extremely rude. Cannot provide order # as car is still @ garage. Awaiting the proprietors call. Am also awaiting the t.v. program J.E.s reply. My husband also bought & changed various lites. What a way to be treated. Be careful anyone buying at this garage. We firmly believe this was a undisclosed problem when we bought.

If you are looking for a LOT of car for not as much money, Kia Sorrento is the car to buy. The salespeople were great and the features are some that my sons dont have in their Lexus and Acura high end models.

My family bought a brand new Kia Sorento from this dealership 7 months ago and it almost took their lives on the highway when the car suddenly stalled and stopped. We had our car towed to the dealership and they told us that the alternator was the problem and that our mechanic had spilt oil into it and it wasnt a warrantable item. We choose to not to believe them and had the car towed out and the alternator inspected and we found out that it was a failed part that they dont make any more for Kias. We sent the alternator to them after they told us to, to show them that they were putting peoples lives in danger and that they should have warrantied it and paid for it but instead they call us and tell us no. Instead of taking care of us they keep spinning this around trying to take advantage of us just so they do not have to pay. Keep your family safe and dont bother buying a car from here. Were not gonna give up. Were gonna make sure to fight this cause this is a crime.

Purchased my Sorento 1 1-2 ago and have already had to replace Engine, brakes and rotors twice and now part of the transmission is bad. Kia doesn’t seem to care or want to help me. Think twice before you purchase a Kia vehicle. They will break and break on you and you will be too far upside down to unload it.

Car caught on fire from the rear. Fire department called to location of the car fire. Indianapolis police officer left my daughter on 465 to walk home to Carmel.

I am a disabled American who must walk with a cane. Today, a kia thug as a service manager manhandled me for complaining about not being able to get a new kia key for the third time in as many months. Hell hath no fury as the legal recourse of an abused third time owner.

My 2011 Kia Sorento has been a disaster since day 1. I have replaced every door on my Kia Sorento, and now my engine has failed. I have full service history but Kia are saying that it was due to lack of care because there was only 1 1/2 of oil in it when they took it apart. Now I am no mechanic but I’m pretty sure a lack of oil is more likely to be an engine problem rather than a lack of care issue especially when the oil was checked by a car garage 8 weeks earlier before its MOT. Kia’s cars and warranty are a scam. Do not buy Kia. Google Kia Engine problems and you will see why.

I just wanted to share my story. We bought a 2014 Kia. Shortly after my purchase I discovered I was charged $2100 extra for a service contract (100000 mile warranty). We put a large sum down on the car and would have only owed around $6000. When I checked my paperwork turned out I owed $8000. The dealer had charged me for an extended warranty that I didnt want. So I had to return in person to Cancel after almost two months - the dealer finally sent Kia finance a check for $2100 dollars. So I called Kia finance and ask them to adjust my payments - didnt owe as much money on the car and they told me they would not redo the payments because I agreed to the original payment. I had never heard of anything so asinine in my whole life. Turns out we had to get the car refinanced to lower the payment. What a bunch of rude jerks. They wanted me to pay the same payment on a lower balance!

We have a 2014 Kia Soul, now has 104,182 miles on it. Took the vehicle for an oil change on 3/21/18 and advised the shop that the vehicle had been going out in the midst of driving. They kept it for a couple of days and $100.19 later, we were told we needed a new engine, but they had new cars on sale! (That! is sarcasm.) They didnt tell us why, and quoted the new engine to be $5100+ tax. The car sat in my driveway for about a week as my husband and I debated, should we get a new car? Or get a loan to pay for a new engine? But then, if we get the new engine, what if that triggers something else to go wrong? Called Customer Affairs, created a case, took the car back to the dealership, who has ONLY been the ones to handle our vehicle, for oil changes only, as we have never had any issues.Kept the car for TWO WEEKS, never heard a word, had to call, then we got the runaround, and was told that we were denied any help from the DPSM. We escalated the case, and had to call back the next day to be told all they could do is offer $1500 off of a $6800+ engine. Mind you, we were originally quoted $5100+tax. Not only am I livid, I am out a vehicle, and have been for a month now, Ive had to put wear and tear on my other vehicle while my husband and I share it, and now have to find a way out of this KIA SOUL problem.

I am so disgusted with the service and attention, and lack of knowledge, from the Kia Esserman, in Doral Florida. My vehicle went in for service and came out with the AM radio not working. After many trips to get this corrected, and after a rude service rep, Freddie, continues to work on the problem the car has more issues than before. I bought this car for my husband, who is disabled, and I have had nothing but problems. When they want to sell you a vehicle you get tons of calls, when there is a problem you are ignored. This is my 3rd Kia and my last. Someone call me. I am reporting this to the Better Business Bureau, and to the ADA for not having consideration of a disabled man.

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

Why am I liable for something that has not been my fault? I am giving this a day to be resolved then I will go to my lawyers which is scorpion and I will not give up. I refuse to pay a service. When I pay for the service if I wanted to pay I was not going to take the service plan. I know I have to pay for the brakes. I will not pay the service so let me explain myself for the 100th time. I took my car for the service as agreed with Kia east rand branch. On the 3rd I had a accident with my car. As per attached you can clearly see I picked it up on the 23rd of Dec knowing I never skip my service as you can see and Im never late either. I tried phoning Kia Kempton as thats where I always take my car. Disappointingly no one responds. I then phone your kia kempton sales to find out why is no one getting back to find out oh they closed. Fair enough.I go on your useless website where it clearly states book a service, leave your details, someone will get back to you. And to my surprise guess what? No one did. So sad. This I did in Dec knowing my car needs to go. I desperately try and get hold of someone. No one phones me back. I phone your branch east rand either the 28 or 29 Dec. I get the following words: Sorry we are full but we can help you the 3rd. Knowingly this is not going to work as its due now they assure me its no problem at all. So I believed your people again. Im doing it as per how Im suppose to keep in mind as attached my car went in. So I could not do it as I usually do early and if you bothered phoning your customers back this wont happen. So I get a nice phone call today. I need to pay for a service. Now look the lady there well done but for the rest useless.So Im giving this one day to be resolved so I can take my car at the cost of you all not me as I pay for the service plan and I was not at fault as you can see. So one day and then Im taking this further. I will not leave this. I will pay for my brakes. Not the service. My number to get hold of me; **. I expect a call in the next hour. As to how this will be resolved this car is not second hand its not ten years old and its sure as ** has never missed a service and kia kempton didnt say nothing at all. So blame your staff not me. I pay you still and whats sad its 200000 not a 5000 second hand car. This is disgusting to think I wanted to buy another kia when this is the treatment you get when you not at fault between kia and liquid capital? My car will be serviced at your cost. Decide how so I can take it as Im running the km up by having it again your fault. One hour and Im sending it to my lawyer.

I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.

I purchased a brand new 2019 KIA Sportage two days ago. Its the first time I drove it today. It popped up a warning message (with yellow light) after one mile of driving, saying Low Tire Pressure. I called the road service to check it up. Based on the User Manual, the tire pressure should be around 35 in cold weather. But for my car, three tires were around 30 and one was 27. I am just wondering: Do they really check up everything and make sure it meets all the criteria before they deliver it to the customers??? Well, this is just the first day. The service guy inflated the tires. I will keep an eye on it in the following days to see whether its the problem that they didnt inflate it enough before delivering or the tires are really bad and they deflate gradually. Anyway, my first day of driving a brand new car, was ruined.

I have a 2014 KIA Sorento. I purchased this vehicle with the 100,000 mile/10-year warranty extension. My Sorento started having SiriusXM Radio reception problems around July/August of 2015. It would sporadically lose the signal and a NO SIGNAL indication would appear on the radio display. These signal losses occur no matter where I drive my car. I showed King KIA of Gaithersburg some of the many pictures I took of the radio front panel when the failures occurred. King KIA tried to fix the problem several times between December of 2015 and June of 2016 without success. King KIA then requested assistance from regional technical assistance. KIA Motors sent Field Technical Service (FTS) representatives to King KIA to check out my vehicle and the SiriusXM radio issue. The FTS technicians test drove the vehicle for 15 minutes, reproduced the problem, and then stated that this is normal operation from signal being blocked.When I realized King KIA might not have the expertise to fix the problem, I called SiriusXM Customer Service for help and forwarded more radio-failure pictures to them. Sirius Customer Service stated that the problem was probably the antenna or the Sirius Radio itself. After several calls and emails with Sirius Customer Service, they elevated the issue to their Technical Department. The SiriusXM Senior Director of Repeater Operations, Mr. Russell **, called me to discuss the problems that I was having with my SiriusXM radio and to offer his assistance. He said his office is located in DC and is near the route I travel to work at the Washington Navy Yard, in D.C. He stated that none of his employees, most of whom have SiriusXM radios, have experienced this problem, and some of them drive a similar route that I drive from Germantown. The director also sent me an email stating that the SiriusXM technical team had tested the route that I drive from Germantown, Maryland to the Washington Navy Yard and found no reception problems, signal outages or interferences. I contacted KIA Consumer Affairs and forwarded more pictures and asked for the KIA final report. Ms. Britney ** of this office stated that KIA would not send the final report without a request from a Lawyer. At this point I decided that I would obtain legal help, so I retained the Law Offices of Karpel, Link & Caporaletti, of Rockville, Maryland through my legal assistance plan offered by my employer, BAE Systems. With legal help it appeared that KIA Motors was willing to consider the Lemon Law and asked What is your clients demand? My lawyer replied that I wanted them to fix the radio issue or replace the vehicle with one with a working SiriusXM radio. My lawyer asked that KIA Motors provide the KIA final report that they would not provide directly to me. Not long after that KIA Motors stated that the issue was elevated to upper management, who determined that compensation would being denied at this time. They still did not forward the KIA final report. KIA Motors last email to my lawyer stated that they feel this is normal operating based on the area that I live. This email also referenced the very first invoice from King KIA of Gaithersburg (Ro# **) of 12 December 2015. This was the first time the mechanics had looked at my vehicle concerning the SiriusXM radio issue, where they found (incorrectly) that the signal fades only on 2 stations. The final email from KIA Motors also stated my radio performance is normal based on reception from the different radio stations. KIA motors forwarded pages from an Owners Manual that explains the process of AM & FM (not satellite) radio reception. Note that my vehicle does not experience any problems with the AM & FM station, only the satellite stations. It appears that KIA Motors has ignored all of the evidence that my lawyer and I have provided. I feel that KIA Motors has not read the emails or examined the photos I had provided, or they believe the little guy will eventually go away.The following is some of the evidence that we have provided to KIA Motors. 1) The signal does not fade, it is completely lost with a NO SIGNAL or WEAK indication on the radio front panel as we have proven with the many photos. Note that I have over 200 similar pictures saved on my iPhone if needed for proof of times and locations of the signal loses. 2) The signal is not lost on only 2 stations. It is lost on every satellite station I listen to and everywhere I drive as shown in the photos. 3) SiriusXM radio is not operating normally in my vehicle since it does not happen in other vehicles. For example, it doesnt happen in my car pool members two cars, who has provided a written statement. It didnt happen in the 3 or 4 different KIA loaner vehicles I used when my vehicle was in the shop at King KIA. And, it has not been reported as an issue by any of the many employees at the SiriusXM offices in DC with SiriusXM radios in their cars.4) This SiriusXM radio signal loss is not due to the area I live or drive, and is not being blocked or interfered with. This is based on emails I have received from SiriusXM Customer Service, and from the SiriusXM Senior Director of Repeater Operations and was forwarded to KIA Motors via my lawyer. 5) The King KIA service manager, Mr. Bill **, believes there is an issue with my SiriusXM radio reception, but is unwilling to say it is due to either the equipment or the installation in my vehicle, since his service department has tried everything they know of to fix the problem.After the last KIA Motors communication with my lawyer, my lawyer has declined to support my case any longer, and suggested that I file my complaint with the Better Business Bureau and/or Montgomery County Consumer Affairs. My suspicion of this terminated legal service is that the legal service offered through my company doesnt pay the lawyers their normal fees, and they consider my case not worthy of their efforts.

I have gotten no help or updates from either the Moritz Kia in Hurst or heard back from anyone from your office. Im now being told by the dealership (18 Sep, 2015) that the vehicle is not cover under the 100k miles warranty! I would need to pay $1999.94 to get my car out. Why was this information not convey to me prior to all this work and time being spent on the car? If this was communicated to me ahead of time, I would have had my local mechanic correct your issue in less than a week for less the half the price. When the mechanic opened the hood did he not noticed the radiator had been replaced?Just so I have the sequence of event correctly stated: 02 August 2015, my vehicle overheated, with all ORIGINAL equipment. I have towing receipt. Vehicle has been in dealership since 05 August. 21 September 2015, I was told KIA will not Honor 100K mile warranty because I had replaced the original radiator that had leaked (AFTER the engine overheated). I never experienced such bad customer service. Bad practice... First and last time I will buy a KIA.

I had the same issue with my 2011 KIA SORENTO. When I went to have my vehicle checked out in April 2013, no service indicator lights were on the dashboard. I actually went in due to a knocking noise when starting it. I was told I needed a new engine due to personal negligence. This information was determined at the second KIA dealership in Highland, Indiana. The first one I went to, in Calumet City, Illinois didnt want to service my vehicle at all even though I was just under the 60,000 mile warranty. My odometer was at 59,000 miles, give or take a few miles. They told me maybe Highland can take my car. Anyway, that same day and right after they turned my car away, I drive to Highland and Im told there is oil sludge everywhere and I need a new engine. At this point Im confused because my oil light and/or engine light was not on nor have they flashed or been lit up on the dashboard ever since I owned the vehicle. The mechanic at Highland was saying I never got my oil changed and even bad mouthed my husband when I said I didnt drive it often enough to know what was being done to my car.Anyhow, my husband and I can confirm that the oil has been changed. However, the auto shop we frequently use can only provide 1 year worth of receipts. The cars been sitting for about 8 months now. We could hear it getting worst as we were managing our money to have the engine replaced in 2013. We didnt want it getting worst while we were saving up the $6000. So its been sitting in our garage for the last 8 months until last month when we finally had the $6000 to get the engine replaced. That being said, our auto shop can only provide receipts for 2013 maybe one receipt for 2014. I got the car used in April 2012. So the car was serviced with oil changes from about July 2012 throughout 2013 and maybe one month at the beginning of 2014.My husband kept saying he never seen an oil light. After he brought it to my attention, I realized Id never seen an oil light either. We both can confirm having the oil changed as well as paying for an oil pan replacement. And not once did an oil light come on!! So we spent $6000 for an engine just recently at KIA and on the way home from the dealership, after dropping $6000, our car dies out! At this point, Im livid, and of course the dealership was closed and the next day was Sunday so I had to wait until Monday to call KIA. That Saturday evening we have our friend, a professional auto mechanic, come over to check out the car to give us his opinion on why the KIA died out on the way home from a $6000 engine repair job. He says we need an alternator! When I call KIA to explain what happened, the service guy says nothing was wrong with it when it left their service department. Our recommendations, written on the receipt, only described us needing new tires. Needless to say I am not trying to deal with KIA, so we let our friend, the professional auto mechanic, replace our alternator and while hes doing the job, he notices a bunch of screws missing!! Now Ive got to call KIA about that. Our friend explained that if everything isnt screwed in place that our car will start rattling and itll cause even more damage under the hood. Cant wait to hear KIAs excuse as to why they didnt screw everything back in where its supposed to be screwed in.

Got a used 2013 Kia Soul with 47000 miles on it. I am really surprised about the underwhelming gas mileage. I thought they had downgraded the MPG but they should be downgrading it further to 20 mpg in the city and 23 on the hwy. I am getting a consistent 20-21 ON ECO DRIVE, with city/hwy combined, pretty bad. After reading the reviews of people getting even less than that, even more unacceptable. I thought I would have this car for a while but am already considering selling it (I will definitely be blogging about the bad gas mileage because other people need to know before buying a Soul. Kia just straight up is still lying/exaggerating the mileage of this vehicle). After some research regarding fuel economy on the Soul, it seems that Kia was called out due to their claims that it got better mileage. I see that Kia did a lifetime reimbursement program for owners of Kia Souls from 2011-2013, but apparently no one is getting their settlements because there are some appeals. So maybe it is not so voluntary?

I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.

I had the worst experience having a Kia car. This was my first time I chose Kia because I liked the car that I was going to lease. The previous two cars that I drove were Toyota and they never ever gave me problems that usually an older car gives (one Problem on top of another). Imagine you trust the company, you get a brand new car thinking that “hey it’s a new car. I’m not going to have all the problems that old cars give and then one day you wake up, your car is not starting, the next day brake lights don’t work, the following week another problem comes up.And my car was a 2018 car and it’s 2019 now and then you call them. They keep transferring you to different departments not willing to take responsibility and ownership that you could be that one in a 1 million customers that had all these different problems with the car and maybe we can take care of you somehow. I would NOT recommend getting a Kia if you want to lease a NEW car. It was my first experience and the worst one and when you know the company doesn’t want to take responsibility for it, it’s even worse and not worth your time or your money!!!

This car, Kia Sorento, car rides good, good on gas, reliable, comfortable, nice salesperson, service was great. Fits my needs and overall design. The color and options were easy to choose from. All and all a great car to drive.

We bought a Kia Sorento and financed through Kia.... HUGE MISTAKE! This company is absolutely horrible to work with... We traded our Kia for a different vehicle in February. The Kia was paid off via the new dealership... BUT Kia has called us 3 and 4 times a day trying to collect on a vehicle that we no longer own. We have spoke to several people at Kia giving them the payoff information and at the end of each call they still ask for payment.... YES... They ask for payment for a vehicle that we no longer own. There is a time lapse on Kia from payoff to their collection department. These people are awful to work with. For a month they call us numerous times a day....even after giving them proof of payoff! Our Kia was a good vehicle.... Just do not finance through Kia financial. I wont ever buy another Kia just for that reason! Horrible, Horrible Customer Service!!!!