Traded in 2012 Kia for 2014 KIA at Jeff Belzers Lakeville MN. They brought the 2014 to my home. On January 22nd 2015, KIA had loud tick to the motor. Contacted Jeff Belzers the following day. They gave me no help said they would get back to me. I had to climb the ladder. Still no help on the issue. On February 9th I took it in to Bill Barth of Mandan. They contacted KIA, ran the tests that was necessary, the KIA only had 1000 miles on it, was a brand new 2014 Kia. Came back they found that the motor wasnt bored out and cleaned out right. So the motor has to be changed out and replaced. Been calling KIA affairs since January 13th 2015 now it is January 27th still the run around. Being passed through their agents having a car that Im paying for that I cant drive. It has been over a month so KIA customer affairs are no help. They arent doing the job for the customer.

Well the only thing I have to say is my tires are going to have be replaced already and I have only had the car for nearly 3 yrs this Dec so why do the tires wear out so fast? I had rotated like I supposed too, dont understand that. So sorry for the complaint thanks.

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.

Where to begin. I scheduled an appointment at my local Kia dealership to have a recall fixed that I had received a letter about. The night I went to drop my car off it started making a knocking sound in the front end. I spoke with the mechanic who told me they would not be performing the recall because they believe it was part of an engine recall. Fast forward 9 WEEKS, yes I said 9. They tell me Kia denied the recall due to previous recalls not being performed. I call customer affairs and they state that I never had a recall done in 2018 that should of been done before the engine failing...First off I never received a letter stating a recall needed to be done in 2018 and the person who helped me even stated they had the wrong address on file. The only recall notice that said it needed to be completed was the one I took it in for. The fact that have terrible engines that is clearly known and there is a law suit over just tells you how terrible this company is. I have been without a car for 9 WEEKS! I work full time and have 3 children, no one could provide me with a loaner vehicle and now they are denying the recalled engine because of a notice I never received. I am completely disgusted with this whole situation. Kia Cooperation is shady and I will NEVER own another Kia.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

I really dont have a problem w/ the Service Dept. They are trying to help me. I bought my 2015 Kia Sorento back in 3-14. I have had it in for numerous problems from engine sticking when in cruise control & slipping when you take off & for a water leak that doesnt seem to ever go away! It has been in for service over 7 times! They cant seem to find the transmission sticking. But it definitely does it. They told me it seems to be normal for the car??? Really... Ive had a 2015 Sorento loaner for over a week & it doesnt stick at all. Ive brought that up & they look at me like I have a 2nd head! Ive asked them if they changed the engine again from the 2015 to 2016? They said, No. But Ive notice it gets better gas mileage & has more pick up & go. I dont feel safe in my 2015 Sorento. I live in the Atlanta so I need a vehicle that can go when I hit the gas. Yes Im well aware that its only a 4-cylinder but the loaner I have is two & its a great car. Ive had no problems w/ the sticking or slipping transmission!

For two days my new vehicle with only 23000 miles was having trouble starting. The second day was a Saturday. Since this happened to me after 5pm on a Saturday there was no one at the service department. I spoke with an operator who had NO IDEA how to help me or who to direct me to. Frustrated, she directed me the 24 hour road side assistance. I called them and they too were unhelpful. They told me the only thing they could do was tow my vehicle. I said, My vehicle is running at the moment, so where would you tow it to? I asked if road side assistance could come check my battery and was told NO, the ONLY thing they can do is tow your vehicle. Since that would be of no help, I drove to an auto zone. Within 2 minutes a representative from their store was helping me and CHECKED THE BATTERY, which was DEAD. Having no choice but to replace the battery AND no assistance from ANYONE AT KIA, I had to purchase one from AUTO ZONE. Once home, I learned the battery is covered under warranty. Auto Zone would not take the battery back as it had already been put in. I was told that you might be willing to offer the customer service I did not receive in the beginning by refunding the money I spend on a battery. I called my customer service representative and he told me his hands were tied. What kind of service is this? Does KIA care more about $119 than customer service?!? I bought a KIA thinking that the customer service and vehicle would be better than those I have had in the past. So far, I am not thrilled with my purchase.

If you are looking for a LOT of car for not as much money, Kia Sorrento is the car to buy. The salespeople were great and the features are some that my sons dont have in their Lexus and Acura high end models.

I will never in my life lease another KIA or refer anyone over to that company! Worst customer service and car experience I have had in my life. THANK GOD I no longer have to deal with them. Their service is as cheap as their cars. TOTAL CRAP.

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

I purchased a 2012 Kia Sorento back in November of 2017. After seeing the vehicle had been well maintained on the Carfax and it had low mileage of around 75,000 I felt confident the vehicle would be a reliable long term purchase for me and my family. Now just months later in May 2018 the vehicle spontaneously shut down while driving last week. Fortunately for me I on road with parking lot I could safely roll into and stop. This may not be the case if this happens to another vehicle who may be on a high traffic interstate, high speed roadways, etc. After having it towed to the local Kia dealership I am being told it needs an entire new engine. After a little research, I noticed a Kia Sorento engine failure recall for 2012-2014 due to poor engine manufacturing assembly from leaving debris in engine. After contacting Kia consumer affairs I was told my VIN was not included in this recall. However, they settled on covering half of the $4,000+ repair.If they know they are at fault, why not pay repair in entirety? They claim it is not covered under a warranty and I am ‘fortunate’ they covered as much as they did. I just wanted to educate anyone looking to purchase a new or used vehicle. Steer clear of Kia or Hyundai products unless you can justify buying a new engine before 90,000 miles. I am now going on my THIRD week of having to pay for a rental vehicle because Sorento is still is not repaired. Between the weekly vehicle rental fees, time and hassle, towing fees and the unpronounced $2,000+ for an engine repair I am beyond frustrated at the lack of customer safety concern and service. Please share this to friends and family. Even if this helps just one person not have to go through this situation in the future it was worth my time writing and sharing it.

I had a 2007 Kia Sorrento. I say had because the engine blew up. Actually it failed because of a defective part in the engine. It had 90,000 miles on it and Kia refused to do anything. They should have replaced the engine at their cost but no, I suggest to split the cost with them, but no. This claim went through several levels of the corporate customer service, and they were not helpful at all. All this took weeks for them to investigate, which they actually did nothing. This should not be the way they treat customers. And let me say, I own another Sorrento, I have recommended, and friends and family have bought several Kia. No longer do they get my support.

I purchased a 2014 Kia Soul Base from Halleen Kia in North Olmsted Ohio and recently received a recall notice from Kia concerning a Pinion Gear issue that could result in a crash because the plug that was adhered at manufacturing was done incorrectly. I promptly called halleen to set an appointment because I happened to have the day off and received a recall notice. I called to set an appointment and was told that they could not get me into service until next week. I was then told that this is only a problem as the car ages (which is very concerning since I recently switched from Toyota to Kia and I was a loyal Toyota owner for many many many years and this is a concern because I tend to keep cars for 8-9 years and over 100K miles)... I hope I have not made a bad purchase in purchasing a Kia and making the switch... In the past the Halleen Kia departments have been A-1. I hope this is an isolated issue and I hope that service will continue to be 5 Star.

WOW!!! This is unbelievable. I just bought a 2015 Kia Soul 1.4 and the gas mileage SUCKS! ** Are you kidding me? 15 miles to the gallon is all I get. 6.5 miles to work, I can see the gas moving down. DRIVING LIKE GRANNY!!! THIS IS **. Im currently performing a test on this vehicle using video and diagnostic driving tools to record my driving. In the past, I worked at a dealership. I know how it works. Great, the lowest horse power with the highest gas mileage. Its sad, because the first thing people say to me is low gas mileage right WRONG! Oh, speed volume control, it doesnt work.

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although its within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when Im driving. Im not happy!

Cannot put anything in trunk as lid will open when it gets a mind too. l likewise have come out to enter vehicle and it is totally unlocked. This has happened 10-12 time in a year and half and dealerships say they cannot duplicate so I have a vehicle that is basically unsafe and worthless. Car is in now 3rd time after much argument with corp headquarters. They are arrogant, self-serving and totally without merit. Upon researching the web this evening, I find this is far from a one only problem they lied about that also. This company should be banned from selling faulty products and failure to honor their fabulously flawed warranty program. At 72 yrs of age I have never been so disgusted with a company such as this!! STAY AWAY AT ALL COSTS!!

We are writing this because of an incident that we had on Saturday, October 8, 2011 at Valencia, CA Kia dealership (a.k.a. CA superstores KIA). During our visit, weve had a very difficult situation and inappropriate matter with one of the sales managers, Raldo **. At the beginning of purchase transaction (after weve mentioned about the final quote that the dealership agreed on), Raldo ** started yelling with anger and stomped out on us. Offensively, he doubted us about the price that the dealership gave us. This made us very uncomfortable and it was extremely rude behavior. We couldnt find any reasons of Raldo **s attitude. Weve never had such an unpleasant experience and being insulted before.Later, he came back and weve tried to tell him that we didnt appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. Weve requested his business card, but he refused to give it out and told us that he doesnt have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We werent expecting a top service, but at least he didnt need to be rude. Based on todays bad experience, we believed that we are not the first and only customer who have received this type of treatment. Weve lost our time and effort.Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.

I recently posted a negative review about Kia service regarding sloppy work during an oil change. The manager did reach out to me to correct the situation though. Like I said in my original post I normally have excellent service with them. This was a one-time mishap that they did correct. I would continue to recommend Kia to people.

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

I have sent a message to customer service about my cracked bumper and I am extremely upset with the situation. Here are the pictures regarding my e-mail and I would like a response from customer service. I am an unsatisfied customer and I regret buying a car from Kia since I was not aware that the plastic was this cheap. I did not hit a snow bank nor did I run over anything. I am a very careful driver and I am not happy that the cheap bumper cracked on its own and I am extremely not happy about the incompetent Kia technicians at the Kia Montreal-North. They were arrogant and unhelpful in so many ways and blamed me, the customer, for the cracked bumper without any interest in hearing my side of the story. My e-mail is ** and I will be waiting for the prompt reply this coming week. Thank you and have a good day!

KIA in Mentor, Ohio advertised: Drive home a used vehicle for $199. Not $199 a month or $199 down. For $199. The ad goes on to say how much they have marked down their KIAs. Well, when I went in twice, after I heard the ad, a month apart, for the $199 cars, the salesman looked at me like Im crazy. I told him what his ad said. He said, Well, we have 2 maybe. One needs a motor; the other, a tranny. Each time I went there, I was told the same thing. He didnt say Oh, I had 10, and we sold them. He looked at me with a smirk on his face. This is false and misleading advertising! I have again heard this ad 2 weeks ago.

This 2003 Kia spectra has had nothing but problems in the last 2 years. It started with the wiring on the tail lights being faulty and having to have them repaired so I would have brake lights. Then had to have solenoid A replaced. 5 sensors replaced because of corrosion. Now when I start to drive, the car is having a violent jerk backward...Very scary!!! So now I am taking it back in to have the mass air flow sensor cleaned. Pray for me that this works because Im out of money and days I can take off. Does anyone know how to solve this problem?

I drive a Kia Mohave. Bought new 4 years ago. About to clock 100,000 km. Woke up this morning, with my wife and driver to find the car totally shut down. The dashboard, everywhere where there is some light was blinking. The car did not respond to the remote key. The manual key did also not work. Thus we couldnt have access to the car to pick our things. We are 100 km out of Lagos, where we normally reside and we are obviously stranded. I tried to check whether Kia Nigeria has emergency number. I found none.

Engine recall with a 3 - 5 month wait according to Fucillo Kia. My first issue with my 2017 Kia Sorento was on 9/18/18 when my A/C stopped working and the engine overheated. I brought the vehicle to my dealer. I was informed the head gasket needed to be replaced. It was fine for four months until 1/18/19 when the heater stopped working. I took it to my dealer and then they determined that I needed a new engine. I later found out by the technicians at my dealership that they had 40 vehicles of different models needed new engines. They told me that Hyundai is having the same problems. They had no loaner cars for me so I was drivien to a Hertz rental up the road by a dealer rep. The dealer said the policy of Kia motors allowed to drive the smallest car Hertz had on their lot. It was a Nissan Accent which is smallest car Nissan makes. So basically I’m paying $395 a month for an All Wheel Drive SUV and I get a vehicle that isn’t even close something comparable to what I’m leasing. I’m also in the last year of the lease and I won’t have my car for 3 - 5 months. The dealer won’t let me out of the lease but I have to keep paying for it! I was towed out of my own driveway with only 2 inches of snow on the ground. I’ve filed a consumer Fraud case with the NYS Attorney General’s Office. Nobody at the dealer will help me and the Consumer Affairs Dept at Kia Motors will help either. I’m so disgusted and frustrated. I will never recommend a Kia or Hyundai again.

I have had the most horrendous experience with Kia of St Cloud in MN. Have taken in my car for regular maintenance. After about a year, started having a problem with my back seat latch not letting loose. Was told that they couldnt fix it because they didnt have their main mechanic there. Told me to let me know if any more problems. Kept having the issue, so was told they would fix it when I brought it in for my oil change. Got at my appt 20 min early and there service advisors didnt help us for over 20 min. Had a few more minor issues to look at too. Was told wait time would be 2 hrs. Sat for over 3 1/2 hrs and my vehicle wasnt fixed because they now had to order parts. Tried to tell me on part was covered under warranty. Had less than 13,00 miles and had purchased extended warranty. Caused a scene in the waiting room where other customers were, so he said they would cover it. Called corporate to file a complaint and they were worthless. Gave contacted them 3 x and no results. They contacted dealership because I wanted my survey. Was told by corporate that they didnt have my email address, but yet it was on my service invoice. Service manager said that he doesnt have anything to do with, but yet corporate says they do. Nothing like covering each others **. WILL NOT EVER BUY ANOTHER KIA. THINKING OF TELL THEM THEY CAN KEEP THEIR PIECE OF ** CAR AND THEIR SERVICE AND TAKE THE LOSS.

We experienced our 2nd flat tire, seemingly on the same tire, but not sure. When we took the car in, with this flat tire, we were told they were unable to patch and patch and a new tire would be needed. Trouble is, all four tires were new and we had never changed any. The only tire ever attended to prior, was another flat tire we were told was also not repairable. So with 4 new tires, how could we have a patch? Apparently we were not sold a new tire the last time, and instead, replaced by a patched tire. Now they say they dont remember so it is our word against theirs. We are not happy about this.

We will never buy a Kia again. We have a 2011 Sorento and the 100,000 miles or 10 year warranty only applies to the first owner. We bought the car at 1 year old with only about 18,000 miles on it. The second owner warranty is only up to 60,000 miles. The transmission failed a little over that. I started looking and found the Kia Sorento does have a lot of transmission problems. They are fixing some of the 2-wheel drive Sorentos but as of now, not the 4-wheel drive. We took it to the dealer and was told they may do a good faith fix. Of course they came back with a NO. We had no choice but to pay $2400 to fix it. I have also read that people are on their 3rd transmission, so I can see why Kia only guarantees it for 12 months. They know it be break again, so we will sell it very soon. I find this completely unacceptable for a well kept 3 year old vehicle.

At 68K, the engine had knocking. Trip to dealer revealed failed main bearings. Unfortunately I paid to have the engine replaced. 2nd Engine failed at 71K.

To start things off, I just want to say that I WILL NEVER purchase another Kia. Back in November of 2019, I hit a deer and had to have somebody work done at my local body shop. When that was completed, I had to take it to Kia of Lincoln, NE to have the new module that was put in by the body shop reprogrammed. What was supposed to be a simple fix, Kia of Lincoln ended up having my vehicle for almost a month and a half. They also had to fly a tech in from another state to figure out what was wrong with it and why the codes wouldnt clear. They hardly ever communicated with me on what was going on and when Id call in to get an update, they would have to call me back or say that they were still trying to figure out the problem. When I finally got it back, it seemed to function as it should. However, that didnt last long though. There was a several times where I would have sensor lights come on and the vehicle would act up. The most recent occurrence was when I was driving home from work and a bunch of sensor lights came on, my cruise control quit working and I had to pull over on the side of the interstate. I ended up having to shut my vehicle off and when I started it back up, it wouldnt shift out of park. I had to have it towed to a Kia dealership in Grand Island, NE the following day to see if they could diagnose the problem. They werent able to duplicate the vehicle not being able to shift out of park, but they did find that the module that was supposed to be reprogrammed when Kia of Lincoln had it, was never done correctly. This is why the sensor lights kept coming on. I ended up having a bill that I was told that I was responsible for since the issue was not covered under warranty due to it being related to the accident. I reached out to the dealership in Lincoln several times and they basically told me that they did everything correctly and that there wasnt anything else that they could do. This is when I decided to contact Kia Consumer Services to see if they could help me out. I explained what was going on to them and was told that Id get a call back the next day. A few days passed by and I still hadnt heard anything. I ended up calling back a little over a week later to find out that my case had been turned over to someone else. No one bothered to let me know once again. I reached out to them again a few days later to get some answers and was told by the person that I spoke with that it wasnt their problem, so I needed to contact my insurance company I had at the time of the accident. He also hung up on me after he proceeded to say that he wasnt going to argue with me. So, I contacted them see if they would help me out. I finally received an answer back and they agreed to cover the bill after they had already paid for the vehicle to be fixed correctly the first time when Kia of Lincoln had it. I think the part that irritates me the most is, the dealership that didnt fix it correctly the first time wouldnt even help me out and they are the same dealership that I purchased my vehicle from. Its going on a month now and Im still without my vehicle. Ive had to drive other peoples to get to and from when this could of easily been taken care of within a matter of a few days.

My leased Kia had a seized engine THREE weeks ago. Still in shop. No ETA on repair. Kia customer service NON existent to me. Do NOT purchase anything from this company. They do NOT care about consumers.

My car, a 2009 Kia Rondo, had the right front wheel bearing go out at 69114 miles. It was replaced. I just had the left front wheel bearing replaced at 75977 miles. I have a problem with this because these should not have been a problem at this low mileage. I feel, as a safety issue, that Kia should repair the back ones also since the bearings were probably installed poorly to begin with. They wont do it.

My 2013 KIA Souls clutch blew up at 11,000 miles after purchase. KIAs service department located at Temecula, CA said the warranty does not cover the Clutch because it is a worn item. So I paid the $1,544 for a new one. The replacement clutch grinds in first gear after just 2,000 miles. A friend, who happens to be a top notch auto mechanic, said it has a bad release or throw-out bearing. I can get by with this problem if I use unorthodox methods for shifting in/out of first gear. A mechanic for KIA said the clutches were built to last for 40,000 miles prior to recommended replacement.I contacted the Lawfirm McCuneWright, LLP and they may be interested in a class action lawsuit. They have sued and won huge lawsuits against Hyundia/KIA in the past. I noted there were 1,360 complaints against the clutch, alone (from forums, blogs). Forcing Hyundia/KIA to recall all KIAs/Hyundias from 2010 to 2015 and refunding the clients money would bankrupt them. I have a legal career of approximately 35 years. Hope my experience helps somebody.

I was driving my car and the engine failed. It ignited on fire and was Total-ed. The fire department and police came and put the fire out. I filed a claim on the day of the accident (August 18) with my insurance company that I have progressive insurance with. They have consistently lied to me and will not give me answers. All I am told is that they are still investigating and keep telling me that they will find something out. It just never happens.Because of this, I dont have a car to use since the incident and this has caused me real stress. My car is under warranty so I need someone to help me out.

I bought my Kia Sorento brand new in March of 2011. Just over the weekend, the check engine light came on. The dealer has to replace the canister and said it was because I topped off when getting gas, and that the warranty only covers a one-time replacement of the canister. Well, I have not topped off when getting gas and even if I did, this is a brand new car! The mechanic said these cars are sensitive. Seriously?

Since I have been able to drive I have always gotten a Kia. They are the most reliable cars on the market and they are the most flyers as well. They have all of the latest features and the miles per gallon is amazing. If you get you a Kia you will definitely have it for the long-haul.

Kia does NOT stand behind their 100,000 mile warranty at all. Bought 2006 Sedona new. Within 12k miles, both left and right turn signal lights going out all the time. Head lights burn out every other month. Front rotors and brakes need replaced, 12k and again and again. Bolts came up missing on sider door. Thermostat caused the check engine light to come on. NONE OF these item were covered! AC compressor went out twice, was fixed under warranty. At 60k, the Air bag light came on. Again not under warranty, 1500.00 to fix that. More headlights and turn signals all throughout the ownership of this Van. Rotors and brakes again. Blend door for AC and heat making a clicking sound in the dash. Valve covers leaking. Rattle and clunks in the front end now. Intermediate No start, No Crank, battery is good. All electrical items work with no crank no start. Found out this is a Junction box where all the wiring connect to along with the engine disable and key fob. Now the key fobs have to be reprogrammed at the dealer and they want anywhere from 52 to 80 dollars for that? This has to be one of the worst designed and most UNRELIABLE Brands on the road today.

Returning home from Military School my Kia Niro broke down. Waited 5 hours in 6 degree weather to get my car towed on a Sunday. Closest Kia Dealer closed and no car rentals close. They offered no option. I Ubered to the airport. Got a rental to finish the remaining 7 hours of a 13 hour trip. Exhausted. Hungry. Once home began the work of what’s wrong with my car, getting the rental paid and how do I get it back. It took TWO MONTHS to get my car back. The diagnosis? Manufacturer error and no specific reasoning why my car suffered a break down no one could figure out until a technician was finally sent out to take a look. Couldn’t figure it out so just did a ‘hard reset’ and then it was fixed. No idea what the problem was though AND THEN it had physical body damage and before I drove it off the lot, called Mr. Charles ** (case representative) to figure out how to rectify this. Said there’s nothing he can do. His job is to reunite me with the car not the quality of service done on the vehicle. I am abhorred with how I’ve been treated every step of the way. The reliability of KIA CONSUMER OVERALL is not even worth 1 star. My car is not reliable and neither is Kia’s customer service. Save yourself the two months of heartache I just went through and hundreds of dollars out of pocket I won’t be reimbursed.

Very disappointed in my 2011 Sorento. This is the first and last Kia I will buy. At 106K miles, just 6K miles out of warranty, I need to have my transmission replaced. Also need motor and transmission mounts. I have not even paid the vehicle off (have 6 months left) and cant justify spending $4700 to fix. Appealed to Kia for goodwill help and was denied. Hope this review is helpful to others.

My mom has a 2013 Kia Soul. My mom does not drive on the freeway nor does she travel. She is retired and only drives around town. The car only has 30,000 miles on it is 6 years. She gets it maintenance on time at the dealership only. Last year the car started jerking and jumping when you would step on the gas while you were driving. She took it to the dealership. They fixed it, now this year the car is paid off and my mom has moved to Arizona from California. The car is doing it again, and now the engine light is coming on. She now has to pay big bucks to get it diagnosed and fixed maybe. My point is. After buying a new car off the lot, loving and caring for the car by way of dealership only like they suggest, using the best gas, and very low mileage, this car should last forever! So KIAs in my opinion are ** cars, now my 71 years old mother has to be dealing with this instead of enjoying her retirement. IM PISSED!

Kia has fluffed up their look but their quality is still crap. Ive had my car in for service 8 times in 16 months. I bought my Kia Niro brand new and started having problems within less than 5 months of ownership. Im suing Kia to buy it back as a lemon. They dont communicate at all. They are not helpful and try to draw out the process as long as possible. Ive lost countless hours... even months at a time bringing this car into being repaired. 5 of the issues are repeat of the same thing. There was another reoccurring defect that took a couple repair attempts to get corrected. Parts on back order take a month to get. Techs at the dealership have talked to Kia techs at corporate and no one knows how to fix the car. The 5 reoccurring repair issue is still an ongoing issue because Kia doesnt know whats wrong. My transmission has already started to fault. My car almost stalled once after 5 months of ownership and the most recent issue is that it wont accelerate or shift into the next gear. Huge safety issues! Ill probably get into an accident but Kia is in no hurry to address any of that.

I purchased the 2018 Kia Sorento EX 3.3L AWD new in January 2018. I currently have 23k miles on the vehicle now. This vehicle has been one of the best vehicles Ive ever owned, and Ive owned a lot of cars. The AWD system works great, handling is great, power is there when you need it and its comfortable. Every vehicle has its cons, but I find it difficult to find one with the Sorento. I know a few other people who own a Sorento and couldnt be happier with the purchase.The interior has a great feel and well put together, unlike a lot of new vehicles and their cheap composite plastic. The lines are almost seamless. The warranty (10yr/100k) seems great until you read the fine print. A lot of components are dropped off the warranty at certain mileage intervals along the way to the 100k benchmark. I did pay for the better warranty which covers all components to 100k miles, but even then other companies have warranties only going out to 24k to 36k miles, which is convenient to drop the vehicles warranty the moment it leaves new car status.I would recommend this vehicle to anyone thats considering purchasing an mid size SUV. For what you pay its the best bang for the buck. There is a transmission software update available. I brought the vehicle back in at 5600 miles to have it completed. KIA sent a $50 Visa prepaid debit card in the mail due to the inconvenience. Ive never received anything from any other manufacturer for an inconvenience.

I have a 2013 Kia Sorento. The paint is falling off and Kia wont do a ** thing about it. I payed 38k for this piece of **. Its the 3rd Kia I have owned. Never will buy this crap again. Kia you suck and I hope you go out of business. Rusty Wallace is the worst Kia dealer of all.

The car drives good. It has been a pleasure to drive the Kia. I love how spacious it is, it gets good gas mileage on the road. My car is gold. I bought the car used. It was a good price for it. Its a Kia Sorento LX 2008. It only had 79 thousand miles on it when I bought it.

I have a 2014 KIA Sorento. I purchased this vehicle with the 100,000 mile/10-year warranty extension. My Sorento started having SiriusXM Radio reception problems around July/August of 2015. It would sporadically lose the signal and a NO SIGNAL indication would appear on the radio display. These signal losses occur no matter where I drive my car. I showed King KIA of Gaithersburg some of the many pictures I took of the radio front panel when the failures occurred. King KIA tried to fix the problem several times between December of 2015 and June of 2016 without success. King KIA then requested assistance from regional technical assistance. KIA Motors sent Field Technical Service (FTS) representatives to King KIA to check out my vehicle and the SiriusXM radio issue. The FTS technicians test drove the vehicle for 15 minutes, reproduced the problem, and then stated that this is normal operation from signal being blocked.When I realized King KIA might not have the expertise to fix the problem, I called SiriusXM Customer Service for help and forwarded more radio-failure pictures to them. Sirius Customer Service stated that the problem was probably the antenna or the Sirius Radio itself. After several calls and emails with Sirius Customer Service, they elevated the issue to their Technical Department. The SiriusXM Senior Director of Repeater Operations, Mr. Russell **, called me to discuss the problems that I was having with my SiriusXM radio and to offer his assistance. He said his office is located in DC and is near the route I travel to work at the Washington Navy Yard, in D.C. He stated that none of his employees, most of whom have SiriusXM radios, have experienced this problem, and some of them drive a similar route that I drive from Germantown. The director also sent me an email stating that the SiriusXM technical team had tested the route that I drive from Germantown, Maryland to the Washington Navy Yard and found no reception problems, signal outages or interferences. I contacted KIA Consumer Affairs and forwarded more pictures and asked for the KIA final report. Ms. Britney ** of this office stated that KIA would not send the final report without a request from a Lawyer. At this point I decided that I would obtain legal help, so I retained the Law Offices of Karpel, Link & Caporaletti, of Rockville, Maryland through my legal assistance plan offered by my employer, BAE Systems. With legal help it appeared that KIA Motors was willing to consider the Lemon Law and asked What is your clients demand? My lawyer replied that I wanted them to fix the radio issue or replace the vehicle with one with a working SiriusXM radio. My lawyer asked that KIA Motors provide the KIA final report that they would not provide directly to me. Not long after that KIA Motors stated that the issue was elevated to upper management, who determined that compensation would being denied at this time. They still did not forward the KIA final report. KIA Motors last email to my lawyer stated that they feel this is normal operating based on the area that I live. This email also referenced the very first invoice from King KIA of Gaithersburg (Ro# **) of 12 December 2015. This was the first time the mechanics had looked at my vehicle concerning the SiriusXM radio issue, where they found (incorrectly) that the signal fades only on 2 stations. The final email from KIA Motors also stated my radio performance is normal based on reception from the different radio stations. KIA motors forwarded pages from an Owners Manual that explains the process of AM & FM (not satellite) radio reception. Note that my vehicle does not experience any problems with the AM & FM station, only the satellite stations. It appears that KIA Motors has ignored all of the evidence that my lawyer and I have provided. I feel that KIA Motors has not read the emails or examined the photos I had provided, or they believe the little guy will eventually go away.The following is some of the evidence that we have provided to KIA Motors. 1) The signal does not fade, it is completely lost with a NO SIGNAL or WEAK indication on the radio front panel as we have proven with the many photos. Note that I have over 200 similar pictures saved on my iPhone if needed for proof of times and locations of the signal loses. 2) The signal is not lost on only 2 stations. It is lost on every satellite station I listen to and everywhere I drive as shown in the photos. 3) SiriusXM radio is not operating normally in my vehicle since it does not happen in other vehicles. For example, it doesnt happen in my car pool members two cars, who has provided a written statement. It didnt happen in the 3 or 4 different KIA loaner vehicles I used when my vehicle was in the shop at King KIA. And, it has not been reported as an issue by any of the many employees at the SiriusXM offices in DC with SiriusXM radios in their cars.4) This SiriusXM radio signal loss is not due to the area I live or drive, and is not being blocked or interfered with. This is based on emails I have received from SiriusXM Customer Service, and from the SiriusXM Senior Director of Repeater Operations and was forwarded to KIA Motors via my lawyer. 5) The King KIA service manager, Mr. Bill **, believes there is an issue with my SiriusXM radio reception, but is unwilling to say it is due to either the equipment or the installation in my vehicle, since his service department has tried everything they know of to fix the problem.After the last KIA Motors communication with my lawyer, my lawyer has declined to support my case any longer, and suggested that I file my complaint with the Better Business Bureau and/or Montgomery County Consumer Affairs. My suspicion of this terminated legal service is that the legal service offered through my company doesnt pay the lawyers their normal fees, and they consider my case not worthy of their efforts.

I signed up for the program. I received my credit in the amount of $ 241.07. I misfiled the card and forgot about it until I got a notice from KIA to update my current mileage, I contacted kiampginfo.com and was told the card had expired and there were no funds available. I told them the card was never used and was told that was not their problem. I was assured by KIA that a new card would be issued but the company managing the program are completely indifferent and told me that they will check but from August 18, 2014 to today September 15, 2014 not one word or any help of any kind. I called again and was told they had no record of any claim and will start a claim. It will take about 10 days. If any of you have had a similar experience, I wish you well. Thanks for your time.

2013 KIA RIO5 SX, 77,000 miles. August 6, 2018. Driver side passenger door, electric window would not go down. Took to KIA dealer & found out the sound barrier material that was glued to inside of door was falling apart & jamming window. Dealer checked all 4 doors & found the drivers door sound barrier material was also falling apart. Dealer said no replacement is available. Dealer removed sound barrier material in drivers door and driver side passenger door. Mileage is over the 60,000 mile warranty so I was charged $186.03. I called KIA 800-333-4542 & opened case 12821760. KIA said car was out of warranty & there is nothing they can do. This car is well maintained & never in an accident. This sound barrier material should not have failed in under 5 years.

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

Im being forced into getting a car loan. First off I was okay with the deal and signed the contract you know traditional deal I drove home. I got a letter in the mail stating I had to return it at their expense. I was all up for it since I felt they lied on the terms of the contract to me verbally. So they instead told me to come in to sign a 2nd contract, I refused to and they pushed to get the first contract financed. This was after I left the car there and had told them I did not want this deal and their business anymore. I went back and forth between the dealership Rally Kia in Palmdale, Kia consumer affairs, and Kia financial trying to get this straightened out but they were persistent on making me take all the blame.

I bought my KIA Sorento 2012 as a new vehicle, and have had way many problems than normally expected for the past few years, including safety problems. Car stopping suddenly on the road is a horrible experience with the family on-board, but it has happened twice even after their fix (First in 2014, Second in 2016). Major problems (Safety issue): Car became disabled while running on a high speed limit busy road in 2014. Dealership found an alternator failure and they replaced it. Car became disabled again while running on a road at night last Friday (February 26, 2016). The exact same symptoms as before; LED indicators began malfunctioning, accelerator stopped working, and Car lost its power while running.Other problems (Non-Safety issue): Battery replace twice with bad cells found. (Car keeps causing the battery to die.) Passenger power car seat stopped operating twice. Navigation keeps resetting (deleting all the saved addresses and settings). LED light indicators malfunctioning or stuck. Car is inherently bad or has some root causes for the problems, and so needs a more fundamental solution rather than fixing locally. This car is potentially very dangerous as the same safety problems keep breaking out, but KIA (Dealership, Headquarter) simply follow the warranty manual with the repeated problems.I asked KIA to either replace the car or replace the electrical engine board, but they refused. All Im asking is being able to drive the car with enough confidence that it wont stop on the road (and expose my family to a dangerous situation). Again, car being stopped twice suddenly on the road is a horrible experience, and KIA should deal with the issue more than just warranty, as there may be the same problems with their other cars.

I purchased a brand new 2017 Kia Soul+ in Jul 2017, and to date (May 2018) have only put 5500 mi on the vehicle. It has been used mostly for in town driving and is garaged. I have hundreds of small rust spots on the exterior finish, which is accentuated by the finish paint being white (see attached photo). Kia reps tell me it is micro metal filaments from my brakes embedding in the clear coat, and this is something not unusual.Well, I’d challenge this position as I’ve owned previous white cars among the dozen+ vehicles I’ve owned over the years, looked at dozens of comparable new cars on the road, and spoken with several others including auto/body specialists and the response has been 100% that this is not an expected new car reaction unless there was some manufacturing defect- either in the paint or clearcoat prep or application. If anyone else is experiencing this condition with their new Kia, please comment to let me know.

Kia Lindenhurst NY ripoff artists refuse to return deposit.

I purchased one of the first 2011 Sorento vehicles. It has the worst ride an SUV could have. It is so rough that it is hard to keep it on the road when I drive it. They upgraded the shocks in the 4th quarter on all the newer Sorento. They tell me they have no plans of upgrading the old ones. This is not right! They know that there is a problem if they updated the new ones. They need to take care of their customers.

I own a 2009 Kia Spectra and at 26,800 miles my transmission had to be replaced. At 82,200 miles, the 2nd transmission had to be replaced. This will be the 3rd transmission in 3 years. When I contacted the service manager of Kia of East Syracuse, he told me that headquarters will need to see the receipt for the transmission flush that should have been done at 30,000 miles. I mentioned to the manager that I thought it was at 60,000 miles? He stated that in areas where there are extreme conditions; i.e.; New York, a flush needs to be done every 30,000. I spoke to my mechanic and a number of people who are knowledgeable of automobiles stated that this is preposterous. I reviewed the manual and noticed that a flush wasnt needed until 105,000 miles for an automatic transmission. Secondly, the current transmission technically only has 57,000 miles. Since when do transmissions life expectancy only last less than 60,000? The dealership that I purchased the vehicle at is refusing to cover this under warranty. Headquarters is hemming and hawing about this and I still await their decision. As a result, I continue to be without a vehicle.

I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.

Kia lost a payoff and now wants more money. Kia provided a payoff good through 7-11-16 in the amount of $30,314.32 for Francia **, which was sent and we have a signed receipt for the FedEx package #** on 7-11-16 by someone at KIA. The package was delivered to Payoff Department Kia Motors Finance box 650805 1501 N. Plano R. ste 100 Richardson TX 75081. They have not processed the payoff, and now they are requesting a payoff for $30,625.73 good through 10-8-16. We are asking that they honor the payoff that was quoted on July good through 7-11-16 for $30,314.32.

The last time I checked, kids still watch TV. Your ad just looks like you are trying to be cool, however, it just makes the company look careless. No one needs to hear that, and parents dont need another thing to explain. Do the right thing, and be a better leader for everyone! Correct the ad, so we can see your company be what you want it to be. Give your best, and youll be a winner!

My 2002 Kia just wouldnt start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

The car has had a lot of issues. Ive had to replace a lot of parts on it. The car is cheap. The frame is cheap. The parts are cheap but I dont like a car that breaks all the time. I appreciate it more when my car is more convenient not a car from Korea where the parts have to be specially ordered and waited for. The Kia Spectra 2007 handles well though in spite of its flaws. It is small and practical. I like the 4 doors. I like the fact that the seats are cloth and not leather so I dont get burned every time I sit down after a long hot day of the car just sitting in the sun. But I wish I would have done more research before buying this car.

This car has been nothing but a headache! For starters, the mileage stated in my sales agreement is about 6,000 less than what was actually on the vehicle at the time of purchase. I didnt catch this discrepancy until about a month later when I brought it in for an oil change. I tried contacting a regional manager, who promised to look into the matter, but continuous staff turnover lead me nowhere and I was very pleased with the vehicle at the time, so I just gave up, which I clearly regret.After about a years time, I needed to replace the battery, which I paid for out of pocket because I was told it was only good for 30,000 miles. I just discovered this is not true and it should be covered for 2 years?! Soon after, my car broke down on Christmas Eve and I was told it was something to do with my fuel injectors. Once that was fixed, it broke down AGAIN a few months later and Kia kept it for weeks trying to figure out the problem. They put in a new computer, and when that didnt work, they replaced the whole transmission. This was covered under warranty.Just last week I was pulling out of a parking lot, and another car was speeding around a corner so I accelerated hard in order to avoid being hit. Then my car just stalled, so I pulled over and tried to restart it. All my warning lights came on and it wouldnt turn over. Also, a bit of smoke was coming from the engine. I had it towed to the dealership, and now they tell me the engine is seized because there was NO oil in the car. I had my oil changed less than 3 months ago, but I am just now due for one based on mileage. No oil lights came on prior to stalling, no signs of oil leaks anywhere, and no noises at all.The repairs are not covered under warranty because I am missing 2 service records, and there are times where I have gone about 1,000 miles over the recommended miles between oil changes (I was told about every 7,500 miles at time of purchase). There are 83,000 miles on the vehicle now, and I am so upside-down in my loan its not even funny.. not to mention I am 8 months pregnant! This car is the biggest regret of my life!

The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisees/network that Kia seem to be straddled with.On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kias best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.Unfortunately, Jason (of Kia USA Customer Service) didnt follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, sorry Mr. ** and Ill do what I can, which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didnt and couldnt do anything). Amazed, shocked and insulted -- my car still wasnt fixed.So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldnt provide a loaner car because I waited a month to have them get some parts in to do the work? It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers dont need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues Ive raised (and youll love this) are operating within manufacturers parameters. I was told that the 4WD hang up sometimes when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. Its something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! Ive owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and Id be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80s to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality! Considering the service so far (or total lack thereof), I dont expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USAs total lack of interest in assisting me with their independent dealer network and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldnt bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensees relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didnt have on-line), and Smithtown Kia.Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort Ill have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

I was taking my son to the hospital. The hospital we use is about an hour away from our residence. Three deer crossed the roadway. The last deer got confused, started to run back my way so I swerved to miss it. I hit loose gravel but did not know that when I did that it had ripped the oil pan off the motor. It stuck the throttle on and brakes useless. So I had no brakes and the throttle was stuck on. The van struck the embankment head on which was steep because at the top was a railroad track. The same track AMTRAC uses. Anyway after hitting the embank the van proceeded to hit a guide wire which pressed the hood into the motor and left scratches all over the van. It spun the van around, both sides of the van were hit against the pole, wire or embankment or ditch. The van proceed to climb the embankment, no brakes with the throttle stuck. I knew the other was going to be a roll because we were at an angle. Black smoke was pouring into the van. I am scared of black smoke (I was in a house fire 3 years ago. I was the last one out and suffered 2nd/3rd degree burns. I was life lined to Springfield). I couldnt see my son. I could hear him, he would answer me, but I could not see him. At the top of the tracks I heard him say we are going to roll. I said the airbags will deploy. How wrong was I. Just by chance that last tire was hanging onto the track. There was o2 tanks in the van (because of the fire 3 years ago, I burnt my lungs... I inhaled the flame). My seat belt did not lock. I hit the steering wheel, my breasts are bruised. I have a hernia and cant find an attorney that will go up against them. MY son had to have 12 stitches in his leg. I went to the hospital by ambulance because I couldnt breathe. NONE OF THE AIRBAGS DEPLOYED. So much for 5 stars. MY SEAT BELT DID NOT LOCK. I HATE KIA.

My 2011 Kia Sorento has been a disaster since day 1. I have replaced every door on my Kia Sorento, and now my engine has failed. I have full service history but Kia are saying that it was due to lack of care because there was only 1 1/2 of oil in it when they took it apart. Now I am no mechanic but I’m pretty sure a lack of oil is more likely to be an engine problem rather than a lack of care issue especially when the oil was checked by a car garage 8 weeks earlier before its MOT. Kia’s cars and warranty are a scam. Do not buy Kia. Google Kia Engine problems and you will see why.

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

My wife and I always bought Honda or Toyota vehicles but this time we decided to step out and give Kia a try. We spent time reviewing Kia Souls online and with people we knew owned them. And then we took the plunge and bought two. From the very first week we had problems. My wife could not get hers to start. We took it in three times and the manager over Kia side said You have to apply the break in Kias to start the vehicle. But I showed him in mine that it started just fine without applying the brake. Both Souls did not run right. They ran ragged and slow. It seemed to me that the direct fuel injected motor was not sync with the transmission. Our headlights would come on for no reason. My tire light would kick on but no tires were low and it would go off. The dash lights would dim in and out for no reason. The rain would leak in from poor sealant around windows. My brakes would lock with massive pressure for no reason. Each time we would go to dealer that would claim it was normal or could not duplicate the problem. After one month we were done! We traded them both in on two Toyotas. We had to go to 72 months to cover the loss on both Kias. Listen to me please!!! Listen!!! Look!!! Hear me!!! Kias are still junk! Do not buy one! The warranty is a sham to suck you in and make you into a sucker!!! This company should be forced out of business! They spend money on trying to improve their image but not on true research and quality!!! They make the outside and inside of their vehicles very appealing but the engine and components and electronics are still very bad!!! Please listen!!! Dont do it!!! I know you are reading this right now because you are diligent! Listen to me buyer! Dont buy a Kia!!!

First off - I bought this car not knowing that a set of 4 tires would cost me $900 or that a set of brakes would be nearly that much. The paint came off of the shifter knob almost immediately, the finish came off both the front and back emblems shortly after, and the rims scratch so easily all you have to do is THINK about a curb. That being said I DID love my car for a long time and it was very babied. Oil changed every 3k to 3.5k, but at the last oil change something happened. I have no idea what, but ever since then it has leaked oil. I took it back to the oil place twice. Both times they said it was the gasket, put a new gasket on, washed the oil off the underside of my car, and sent me on my way. STILL leaked.I then made an appointment at the Kia dealer. Well not just any mechanic can look at it, I had to have a master mechanic look at it. This involved me dropping it off on a Saturday, picking up a loaner, and then picking it back up on Monday after work. Well after $170 for the diagnostics that HAD to be done to determine the problem I was told that the oil place had not tightened the plug properly. They tightened the plug, topped off the oil, washed the underside and sent me on my way. One week later I leave for work to get a call that there is a big puddle of oil right where my car had been parked!!! So I message the dealership online saying that I can not call them - long distance calls are a no-no at work. I ask them to please have the service department call me ASAP as my car was just in but is still leaking OIL! 4 hours later NO CALL, I message again. 2 more hours later NO CALL.I am seriously at the end of my rope with all of this and here is the bit that just puts the icing on the cake... while it was in for the oil leak I decided to have tires put on (I opted to do two now for $400 instead of the whole enchilada at once). WELL I picked up my car and went on to run errands. After one stop I was walking up to my car and noticed that there was a strange and very new crinkle underneath the drivers door on the frame area. I thought how strange and decided to look at the other side... same thing!! So the only thing I can figure is that at some point during that POINTLESS service appointment they drove my car onto the lift incorrectly causing compression-like dents under my driver and front passenger doors!!! Oh and my backup camera conveniently fritzed out right around 70,000 miles - I cant remember what the exact mileage is that the stereo/navigation is no longer covered by warranty, but I do know that mine no longer is and it is $500 for a new one!! I am beyond disappointed with Kia - the car, the dealership, the customer service, all of it!!!! Boooo!

In August 2010, I bought a Sorento and a Cadenza, the former was for my wife. On July 3, my wife got involved in a car accident and the insurance company of the other driver is paying up for the damages (he was at fault). I drove the car to the Kia official garage in Salwa on the same day (after completing all formalities). The car suffered damage to both doors on the right and all side airbags opened, plus the drivers seat belt damaged. Well, it is September 13th and the car is still at the garage. Every time I call, they are still ordering parts. Either they are lying or they are totally incompetent. I talked to the manager yesterday. He was very apologetic and said he will call the repair center and come back to me immediately. I am still waiting. The car has clicked 9000km and should have been replaced as it is brand new. I am now planning to get rid of both cars and buy something different (the cars are good but the service is shameful).

Dont ever buy Kia. Kia has the worst after sales EVER and they sell you cars whose tires feather within 6 months - Nexen Tires. Dont ever buy with Kia. They suck and their useless experience has been bad bad bad bad bad. Kia SA will point blank refuse your request and maintain that they wont replace or meet you half way, if your tires are feathered after 6 months of purchasing a brand new car. Never mind if you bought the whole car including the tires, and you had crap service from the onset. They WONT meet you half way, they dont care about their customers. All they can say is Were sorry and thats it. They dont care about customer service and after sales services is putrid to the point of vomiting. Kia Paarden Eiland Cape Town should close down and Kia SA should get a new Customer Care Manager. Rather buy BMW, AUDI or even Nissan or Chevrolet - youll get much much better service. Kia will never come near anyones coat tails. They are useless.

Recent purchase of a second-hand Rondo in Canada. So far the experience has been terrific. Price was fair according to all the comparison websites, generous warranty means I still am covered. Car appears solidly built. Very low servicing costs. Decent if not fantastic mileage. Loaded with useful options and very well designed. Dealer has been very accommodating and so far the relationship has been excellent.

Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.

Bought a 2015 Kia Soul. Great running car. Good fuel milage. Very responsive 2.0 motor. Seats are very comfortable. Lots of headroom. Found out there is a no spare tire. And I need to go to the dealer and get my oil changed. They want you to only use their oil filter. The car rides and handles great. Only problem with the car is the Road Noise. Took the Nexen tires off at 1500 miles and got a set of P7 Pirelli at Discount tire. It cut the noise in 1/2 but there is still a lot of noise. Got over 7000 miles in 6 months.

I was furloughed in middle March, I tried to call Kia for a deferment, their answering service said high call volume and hung up. I locked my self out of my acct. I called the dealership where I bought the car, they didnt know how to get a hold of them.. This went on for a couple weeks. Then after filing for EDD got my first payment a month later, so called again. This time they answer and tell me they cant defer but one month at a time. So now I am behind, and then they added late charges to the 2 payments I owe. Ummm dont you think they should be following all other car deferments that went into effect immediately and were deferred for 3-4 months right at the beginning of this.

7 year warranty means nothing to Kia! My wheels on my brand new car started to flake after 1 year and my warranty claim was rejected. Not long after that, my sunroof will not close and that is also not covered. What an absolute joke!! DO NOT BUY KIA!!!

Got this car in a lease in 2017 from a very bad Kia dealership in Fort Walton Beach Florida. Continuously kept up with oil changes. The rear tail light on the driver side malfunctioned or I had to replace it twice because the seal was not staying sealed. Then I’d PCS to Hawaii 105 thousand miles. And with no notification the car stops running. Take it to the dealership and they said, Oh well I’m sorry. You’re 5000 miles over the warranty. So there’s nothing that I can do. It’s $15,000 for a new motor. Very discouraging From dealership and Kia consumer affairs. Do not buy any Kia vehicles.

At 13,300 miles, the manual clutch went out in a 2010 KIA SOUL. KIA wont honor its warranty as the clutch is a wear and tear item. I cant imagine any clutch burning out at 13k. My last manual clutch (Jeep) had the factory clutch in it when I traded it in at 89,000 miles with no problems. When I checked online, I found out many people had clutch problems. Many with even less mileage than mine. I also found out that KIA had replaced several of the clutch parts in the following years models. Apparently, they have realized they have a problem with their clutch. But it still cost me $12,000 to fix it.

This car has a defect that Kia is not telling consumers. If you try to turn into oncoming traffic and hit the gas quickly this car will actually stop in the middle of intersection and leave you there while the POS Traction catches up with the engine. Very unsafe. The Tech from Kia has informed me that there is no fix and they all do it, so his remedy is to just take it easy and be careful when entering intersection to make sure you leave lots of room before pulling out... I could not believe this and I want to warn other consumers before you spend $65,000.00 on a car. DO NOT BUY THE KIA K900. Its a death trap waiting to happen. I am getting rid of this car ASAP before I end up in a very serious accident Killing some innocent people or my family. DO NOT NOT NOT BUY THIS CAR.

I was driving my 2013 Kia Sorrento on Interstate 95 at 8 am on the morning of 8/11/14. Clear day, nothing out of the ordinary. I had 2 co-workers with me and when I looked in my rear view mirror I noticed the sun in the eyes of one of my co-workers so I pulled the shade on the sunroof. Less than a minute later we all heard a loud bang out of nowhere that sounded like a gunshot. Immediately following the sunroof exploded into a million little pieces that rested on the shade I had just pulled. If I hadnt done that, we would have all been pelted with the glass and who knows what kind of injury or accident would have occurred.

The dealership is great. The staff is great. But the car is a piece of junk. The air-condition is stuck and is blowing hot air. KIA told me that it would cost over $400 dollars to repair. I took it to another dealer and they said that it was the air-condition trip switch under the gas. Now, it is stuck and hot air blows constantly. I cant believe KIA South would rip me off like that. I trusted them. I am hurt and upset.

I bought my car brand new in March of 2011 from Phil Smith Kia in Lighthouse Point Florida. It was one of the newer models of the Kia Soul, shadow black. A couple months after buying the car I noticed that the tire pressure light was constantly on. I ask on my next oil change and of course they said it just needed air, but boy were they wrong. I wish I knew right then to declare my car a lemon under Florida State Law. Months went by and the issue still persisted. I was still told to ignore it, that when I came there they would just reset it and it would stop. Two years later in 2013 while driving in the middle of the night, all the indicator lights starting going off in my car simultaneously and the car shut down. It would not restart! 2 years old less than 20,000 miles! I had it towed backed to Phil Smith Kia. They said a module had to be ordered for my car. They ordered it, the manager Mihai left and all of a sudden it was never ordered and of course they didnt see what the problem was. Nothing was showing up when they run test. At this point Sheldon is taking care of my car. A year passed, tire pressure light still on, when all of a sudden all of the lights simultaneously again. Imagine my fear of my car shutting off again. And when I say all the lights I mean, tire pressure light, air bag light, engine light, brake light, abs light. The electric odometer wasnt working. The rpm was going up and down. It was as if my car was possessed! I immediately took it to the dealership to find out what was wrong. They say, Oh we dont show that these lights are coming on. We need proof! Hello look at your record. Ive been here a million times. They say the only light we see is your air bag, your passenger airbag needs to be replaced, come back we have to order the part. I come back (Its 2014 now). They replaced the airbag. The airbag light is still on. My car is still acting possessed. Took it back. They still claimed they couldnt find anything. Took it back again. Oh they finally find something. We have to replace your air bag module. I come back. They order the airbag module. The lights are still going off. I come back again. They told me they ordered the wrong one. Well call you when we get the right one. They get the right one and replace it. It is 2015 now. The lights are still going off. Apparently when they replaced it they didnt finish resetting everything. So now they reset everything and tell me to come back and get it. I come back to get it and they drove all of the gas out of my car. It was on E! and on top of that the lights were still going off. I was so fed up I left in anger, not knowing what to do. Two weeks later I call again - make an appointment. I find out that Sheldon is no longer with Phil Smith Kia and now Charlie the service manager will be taking care of my car and it will absolutely be fixed this time. I drop the car off on Saturday 8/1. Was told I couldnt get a shuttle home while they worked on my car, When they told me it would take all morning, (Ive gotten a shuttle home every Saturday I was there before) I had to call for a ride and received not one phone call back when I called multiple times all day! After the 5th call, Oh sorry we didnt call you. Lets just give you a rental car and you can keep your car here. Days go by no phone calls. I have to call. Once I call, Kia corporate is involved at this point. I get several apologetic phone calls saying that they will make sure everything is ok, that my car is finally fixed and they will test drive it with me. Wednesday 8/5 I leave work early to pick up my car - call the dealership to let them know Im on my way. I got to the service center at 5:40 pm due to traffic. The service center closes at 6pm. No one was there! I walk into the dealership to speak with the receptionist. She informs me that Charlie left for the day because it was SLOW!!! WTF. I left work early to come here, have been late to work have taken days of time off to come to this dealership and no one is here! I am floored. Cassandra the receptionist informs me that she has no authority to release my car. I leave, because Im obviously upset, in tears at this point. I call Kia corporate. They say that there is nothing they can do for me but report this incident and that I need to talk to a general manager. I called for the general manager and was informed that he wasnt there and that I would have to call back in the morning. Then I tried to see if anyone could release the keys to my car. No one has the authority to do this. OK THOUGH IM PISSED I WILL WAIT to get my car that will not be given to me. MY CAR! I call in the morning and speak to West ** and explain to him my entire situation over the years. All he says is that he will check on it and call me back within the hour. Surprise! No phone call. I call again and was told he wasnt even in the building anymore. I called again to speak to Charlie with no avail. At this point Im being ignored and disrespected. I finally get a call back hours later with a sorry apology from the service manager and have still not heard from West **, the general manager who said he would call me back. I had to come up with the solution. I had to beg them to drive the car to me so that I could return my rental car and not be stuck. My car has all new tires, new brakes, a new battery, a new airbag - all done recently. Long story short. I will never buy another Kia in my life and I would advise no one else to either. The way that Ive been treating is appalling. I would like to give a round of applause to Phil Smith Kia for their crappy service. Good luck to the person that buys this car because Im getting rid of it. Thank you for reading. And thank you Kia for doing absolutely nothing but giving me headaches, excuses and more gray hairs!

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko really LOVE this car UNCONDITIONALLY, because it’s dependable, cost efficient, roomy and beautiful. Due to I have numerous VA Doctor’s Appointments it feels outstanding that I have an extremely reliable vehicle.

Kia Stinger GT-2 is competing well with sport type BMW and Audi vehicles for about 2/3 of the price. It is high performance throughout- high horsepower dual turbos, higher torque, five driving modes that alter engine and suspension parameters, 8-speed transmission, AWD with a 60/40 split favoring the rear wheels, deluxe Merlot leather interior, all available safety features, and a Harman Kardon 650 watt 15 speaker stereo to boot. However, road tests reveal 0-60 mph in 4 seconds or less and its speed limited to 188 mph contrary to the manufacturers numbers. Also, its three grand to replace the monitor, etc. and labor rates at dealerships are usually $120/hour or higher. Nevertheless, I love driving it and am learning the features rather quickly as they are quite intuitive and the manuals quite helpful. I opted for the extended bumper to bumper 10 year/100,000 mile warranty because of the heavy reliance on complex computer and electronic technology.

I bought a new 60,000 dollar vehicle Kia Sorrento, I have had to boost it first thing in morning, I have had to boost it when out shopping in parking lot. I went into Kia and they said they would charge me 140 if they could find nothing wrong. I should not be charged anything as there is definitely something wrong. Sorrento is loaded and they said if youre using a lot of things in car it takes 18 to 20 minutes to charge battery back up. I boosted it yesterday in parking lot of bed, bath and beyond drove around 20 min, came home parked it, just went out to start it dead again. I think either battery is not big enough to have enough reserve power or parasitic drain or it’s not fully charging (not my fault).Yesterday the light over the button for locking door went out. As I said vehicle is new under 12000 kilometres. I think it is terrible youre dead in the water after you buy a 60000 dollar vehicle. I regret buying a Kia, this was my first and never ever had this prob with another vehicle. People beware, I sure do not want to be left walking in 40 below weather.

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

Kia Rio Gearbox problems - This vehicle was bought brand new on 2nd May 2013 from the Kia Northcliff, Cresta, South Africa branch. The vehicle started to develop gearbox problems with the gears getting stuck intermittently. After speaking to Mr. **, National after sales manager, Kia South Africa, he arranged that the vehicle had to go for assessment. The vehicle was sent to Kia to assess and fix the problem. They have replaced certain parts whilst trying to rectify the problem. After receiving the vehicle back, the problem was not solved. The vehicle was returned to Kia, and after one weeks assessment, Mr. ** (Workshop Manager at Kia Northcliff) responded the following: At the time of testing the vehicle we could not fault the vehicle. The vehicle is still giving the same problem and Kia is not prepared to accept that this is a factory fault and is not willing to replace this vehicle. I am sending this complaint now to the South African National Consumer Commission, Hello Peter, Verbruikersraad Beeld, The Automobile Association, Kia South Africa Head Office and trust that somebody will assist me to solve this problem once and for all, seeing that Kia is not prepared to accept responsibility.

2013 Blown Engine - PLEASE HEED the WARNINGS on these VEHICLES. We change our oil every 3,000 miles, and we have 90K on this vehicle and no lights, no problems, when the car starts making a large knocking noise. We pulled the car over and checked -- oil was fine nothing abnormal, so took it to our mechanic who said the engine was blown. DOOO NOT BUY KIA.

I purchased a 2017 Kia Sorento brand new last year. Up until this point I was happy with my purchase and have enjoyed the vehicle. But recently I took a highway trip (car now has 19,000 miles) and it started to develop a problem with sticky steering at higher speeds. Very difficult to maintain position in the lane. My husband asked me why I was jerking the car so much, but thats what it took to keep the vehicle in the lane. I was so concerned with safety that I sacrificed part of my vacation sitting in a repair shop having them go over the front end. I was told there was nothing to check because the steering is electronic, not hydraulic. Hoping the car was safe to drive I returned home and immediately had my dealer check the problem. The dealer said there was nothing wrong and nothing to check diagnostically. Come back when it happens again, the manager said. Since then it has happened nearly every time I drive above 50 mph. After doing some research I have found this is a common problem for which KIA has no fix. Very sorry I purchased this car because not only does KIA not care about the problem, its been around for a while and they have done nothing to correct it. Time to go buy a Honda.

I bought a brand new Kia Soul. I was driving on the turnpike when I hear a noise coming from the right front of the car. I thought the right braked locked up but did not feel it driving. Turns out the inside part of the wheel well came loose and with the wind touched the front right tire causing the noise and bending it where it could not be bent back. I made an appointment to take the car into Rick Case Kia service. They asked me to later come into the shop area my car was up on a lift. They accused me of hitting something to cause this to happen. I said I have 1000 miles on the car. I am the only driver. I did not hit anything. Other than the scratch make of the tire on the part that bent back there is no evidence no sign of anything hitting the area.I stated that its been raining a lot and I have as everyone else driven at highway speeds through standing water. I think maybe the force of the water may have loosened the clamps causing this. They still claim I hit something so as to not cover it. I called Kia Customer Service and its been a few days with no callback. I opened a case. If they do not cover this I no longer want the car. I have been reading all these accounts of horrible customer service. I purchased extra coverage where even oil changes are paid for. This accusation does not sit well with me. If this is how it is with Kia I wish I had known previously they have a maybe fake award for the past two years with a major company. Dont know if its legitimate now. If its not covered I do not want to drive my car. Only had it over 30 days. Hope anyone looking to buy a Kia dont. Rick Case doubles the factory warranty from 10 years to 20 but then they blame the customer for the claim to disqualify the claim. Very underhanded and wrong. I fell for their tv commercials.

I hate your pornographic commercials. Have you no shame? Do you not know that young children are watching television? Its offensive, degrading to women and just adds to all the other garbage that is on TV. You must be pretty desperate and feel like your product cant sell itself, resorting to such offensive tactics. I will never consider buying a Kia or Hyundai, just the name alone conjures up negativity in my mind!

2013 Kia Optima Hybrid - I have taken my vehicle to the Alhambra dealer 4 times due to a clicking noise on the brake and accelerator every time I would come to a light or a stop. The first 2 times they would fix it and then the noise would come back in a few days. The third time they did not find any noise which is irritating because I would hear every single day. The fourth time I went on a ride along with a mechanic and he clearly heard the noise so they had me waiting there for 4 hours till they told me I had to leave the car for further inspection. The vehicle was left at the dealer on 3-14-2018.As of today I still do not have my vehicle and they did not offer a rental or anything, I have been getting rides to work and back home and neither did they give me a date to pick up my vehicle. I call on a daily basis for an update and they just keep giving me the runaround and the majority of the time they do not return my calls when I leave voicemails, I also opened a case with KIA and the supervisor that has my case does not return my calls or emails either. I have never ever experience this kind of problem with any vehicle or any dealership. I am still under warranty with them but with no help on their behalf. This is really frustrating.

My car has 105000ks. I have had it serviced regularly. Around town it doesnt seem to burn oil, both when I take it for longer drives the oil consumption is excessive, I needed 2 quarts for 600k. I have had it examined and nobody seems to understand why. I cannot drive the car farther than 50k as I do not trust it. I contacted Kia but they told me I am on my own.

I purchased a brand new 2019 KIA Sportage two days ago. Its the first time I drove it today. It popped up a warning message (with yellow light) after one mile of driving, saying Low Tire Pressure. I called the road service to check it up. Based on the User Manual, the tire pressure should be around 35 in cold weather. But for my car, three tires were around 30 and one was 27. I am just wondering: Do they really check up everything and make sure it meets all the criteria before they deliver it to the customers??? Well, this is just the first day. The service guy inflated the tires. I will keep an eye on it in the following days to see whether its the problem that they didnt inflate it enough before delivering or the tires are really bad and they deflate gradually. Anyway, my first day of driving a brand new car, was ruined.

Recently our daughter left the overhead and parking lights on overnight, draining the battery. Normally that would not have been a big deal. However, the car was parked in a carport and COULD NOT be moved out of it to get a jump start because the car could NOT be taken out of Park into Neutral!!! It took about a dozen calls to find a service station that had a portable jump system to come out and get the 2014 Kia Sorento started, causing my wife to miss a doctors appointment.

I was looking for a car with great gas mileage, comfortable in seating 5 people, and would last for many years. I bought the 2009 Kia Spectra LE and had some reservations as I had always owned either a Ford or Chevrolet all of the years I had driven but the salesman indicated that the nitrogen tires increased the gas mileage. After owning it for 2 years I developed an air leak and kept taking it to the dealership to get nitrogen in the tire until they could get me in for service on the tire. I finally just started using air and found absolutely no difference in my gas mileage so I have since replaced all 4 tires with regular air tires.

My elderly mother has been pressured into buying an extended warranty that she did not need. She already has a 10 year warranty. They sent her card after card, and they called her so many times until she buckled under pressure after being told she had to have it! I am furious. I would say that they have dishonest sales tactics.

i have been having trouble putting fuel in my 2003 Kia Sorento. My warranty has already expired. I did get a recall letter from Kia for the fuel filter replacement, at which time I felt sure this was my problem, and since it was a recall, would be taken care of by Kia. They explained to me that the reason it was recalled was because it was not listed in the manual at all, as something to be changed every so many miles. They sent two pages to be added to the manual. My local Kia dealership did change the fuel filter. That same day, after trying to put fuel in the car, I find nothing had changed. I called them and asked them to look at it again, and took it back several days later, as they were to change another recall, known as the induction control valve, and check my fuel tank once again.They told me that a charcoal canister located in the fuel system had come apart, and I now had charcoal debris in my gas tank, which of course was not covered, and that part was $134.90, and the labor would be $199.00. I went home and went through my manual for a couple of hours trying to locate this charcoal canister, to better understand how such a thing could happen. After having no luck locating it in the manual, I called Kia, and told them my dilemma, and asked them if they could tell me where in the manual this part is located, and are you ready for this? I was told it was not in the manual, because it was not listed as maintenance! I asked well how would anyone know it was even there, if it wasnt listed. They said it was just a part that was never to be changed at any point and time. Now Im going to be out $350.00, on a part that no one knows existed, nor was ever to be changed. I write this in hopes that it will help anyone else, who is having similar problems. If your fuel spits back at you, or you have to dribble the fuel in, it may be this part that no one knew about, or was not a part that should ever need maintenance. Sorry, but a Kia is not in my future.

09/20/2015; I bought Kia Amanti on Aug. 2009 and still I am first owner. The title issued around 30 miles. My car was towed to dealership caused transmission problems around 85,000 miles under 10 years. The Kia warranty does not cover for my car. This is very strange. I am continuously contact Kia consumer dept.

I bought a 2019 Kia Sorento with only 35,000 miles on it. The car broke down after less than 2 months of use. It has been towed to the dealer and been sitting in their lot for over two months now. The week my car died, I also lost a family member and was unable to get to the hospital before he passed. The mechanic said they dont know what the problem is with it and they wont approve a rental until he can find the exact problem and they also will not approve a reimbursement for the rental. I have called them several times about the fact that I am making a car payment for a new car and additional fees for rental with no end in sight. I bought a new car specifically so I would not have these types of problems. This situation is completely unacceptable and I will never ever buy another Kia as long as I live. I honestly dont think the company even cares which is all the more frustrating.

They are the best car warranty. Where else could you get a warranty like they give. When I first bought my car, they explained everything about my car and what I had to do to keep my warranty in force.

I bought a slightly used 2011 Kia in 2011. It was in amazing condition and I spent the next 7 years taking immaculate care of it -- never missing an oil change and keeping up with the regular maintenance. Last week, while driving, out of nowhere my car seizes and then starts making a very loud rapping noise. Engine is kaput. I had it towed to my mechanic (my cousin so he doesnt give me any bull -- he even does a diagnostic in front of me and shows me exactly what is wrong with the car and why). He says one of the pistons broke, causing tons of metal flecks in the oil (which I had recently changed). The piston had also hit one of my spark plugs, chipping off a tiny piece of it. He said the issue is the exact same as all of the thousands of Kias being recalled, and that this is a bad engine and its the manufacturer at fault for it, not me. Especially since I had taken such good care of it -- no sludge in the oil, no nothing.Call Kia customer care & open a case -- they say I have to have a Kia dealership diagnose it for them to help me. So I tow it to a dealership and they charge me $120+ just for the diagnostic. I try to give them the diagnostic from my mechanic and tell them about the broken engine and the spark plug and the piston, and they wont listen to me. I go home and wait thru the weekend. They call me Monday morning to say my car doesnt have a broken engine, but that the tiny piece of spark plug is causing the issue and they need another $350 to try to remove it and it may cost up to $1100. I tell them to wait and call my cousin to ask if that sounds right. He said, no, thats outrageous, and he calls them and makes them put the mechanic on the phone. Mechanic is a complete ** -- didnt even run a diagnostic, just looked at the spark and figured that was the problem. Cousin asked if he ran a compression test-- of course he didnt! Then the mechanic tried to say it would take 3 hours for a diagnostic then, and cousin said, how long does a compression test take? Guy says, I dont know, Id have to look it up to which my cousin replied, Its certainly less than 2 hours. You can send me an itemized list of what youre doing.I ended up making my cousin the one the dealership had to go thru. And, GEE WIZ! Turns out when they actually DID THE COMPRESSION TEST, the problem with the car is exactly what my cousin said was wrong! And do you think Kia stands by its 100,000 mile/10 Year Warranty??! Of course not! Because Im the 2nd owner. And does it say on the ads or the website that it doesnt apply to 2nd owners? Not unless you find your manual and look it up -- Intentionally deceptive and misleading. And REGARDLESS, this is THEIR FAULTY ENGINE. Customer care wont do a fricking thing and expects me to pay thousands of dollars for a new engine, even though they KNOW its their responsibility and theyve already had to recall all their other engines (but for some reason not the Rio...) My cousin even called Customer Care and said my engine is affected by the recall, theyre just trying to save face. I have years and years worth of oil change and maintenance receipts as proof that the fault is theirs, and they wont do a freaking thing to correct their mistakes.I have never been so disgusted. The incompetence of the dealership, the arrogance of Customer Care, the mistreatment of their customers, the lemons they wont take responsibility for... I WILL NEVER BUY A KIA AGAIN. Do yourself a favor and save yourself the inevitable headache and HUGE repair bills-- STAY AS FAR AWAY FROM KIA CARS AS YOU POSSIBLY CAN.I now have to junk my car after I had JUST replaced the breaks and done a bunch of other maintenance to it. I hope the company goes bankrupt and burns to the ground. They are the most corrupt lousy liars I have ever come across. Just do a quick freaking search online and you will find hundreds and hundreds of stories just like mine. It is unbelievable that an 8 yr old car with 98,000 miles on it would die with no warning and Kia just shrugs its shoulders. This is unacceptable. If anyone files a class action lawsuit please let me know -- they need to be taken down.