My recommendation is to find another source to finance the purchase/lease of a BMW. Perhaps avoid the product altogether. I assumed a lease, 12 months remaining, in January of 2016. The original account/lessee had prepaid the lease including the applicable sales taxes due the original State of Registration - MA. I registered the vehicle in my home State of Maine where sales taxes on leased vehicles are paid in full upfront upon registration. At that time I informed BMW Financial Services (BMW) that I would be registering the vehicle in ME and therefore sales taxes prepaid and due MA for the remaining term of the lease would no longer apply. I made the argument then that the prepaid balance on the BMW lease account, relative to sales taxes collected for future remittance by BMW to MA, should be refunded to me, the new Lessee of the vehicle. I was told that BMW would stop billing MA sales taxes to the account upon receipt of documentation proving that the vehicle was now registered and titled in Maine. Any balance collected upfront for MA sales taxes and remaining on the account would only be refunded to me at the end of the lease term. As of today, BMW continues to bill me for MA sales taxes even though the vehicle has been registered in ME since January of 2016. I phoned BMW today to revisit this situation; their response was that nothing could be done because the account was originally prepaid. Sales taxes are due monthly on a lease in MA, they continue to bill, collect and pay MA sales taxes because that is how they do it. Sound like BS to you? At best this is an error BMW is unwilling to correct on behalf of a long standing customer with three finance accounts currently active with the Company. At worst it is outright fraud that they are collecting and pocketing taxes that are not due/payable to the State of MA. What is a BMW customer worth over their lifetime? Im not asking for a discount, Im asking to be refunded sales taxes that are being paid twice, once to the original State of MA and now to the Sate of Maine. We are talking about $600 versus over $300,000 in lifetime value of a BMW Customer. BMW is not willing to make an effort to make this right, what does that tell you about their commitment to customer service. They are willing to lose over $300,000 of customer value and avoid correcting a $600 error on behalf of a long standing customer.

I bought a 2011 BMW 135i (49k mileage) in the beginning of 2016 and during this short period of ownership. I have in and out the dealership(s) many times because of different kinds of failure on this Ultimate Failing Machine. The lucky thing is that I have Certified Pre-Owned Extended warranty that covers most repairs. The car has 56k mileage today. Those are the repairs I did for 9 months ownership:Weak air-conditioning due to evaporator leaking in AC system - a quote of repair cost ~$1200, fixed under warranty. DCT Transmission fluid leaking due to bad o-ring - unknown repair cost, fixed under warranty but I have to pay $2** for new DCT Transmission fluid. Otherwise they will reuse the old fluid and put them in after repair (!!!) Do you reuse toilet paper or condom(s)?Adaptive headlight control module failure - does not cover by CPO warranty. I paid $7** for the repair and reprogramming. High Pressure Fuel Pump failure and Rail pressure sensor failure - this is known issue in N54/N55 engine and the High Pressure Fuel Pump on my car failed in exact 55k mileage. The quote of repair is $17** + taxes + $175 diagnostic fee, fixed under warranty. A Xenon light bulb failure in one headlight - does not cover by CPO warranty. Paid $4** for a set of genuine BMW light bulb and DIY. Let imagine when you get this car with no warranty. How much you will have to spend on every repairs? Good luck with your BMW cars.

Ill keep it short but my 5 series transmission failed on the same week the car registered 70k miles. Such a pity the BMW driving machine cant make it past 70k miles.

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. Its not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

I leased a 2015 320i BMW. The check engine light turned on. When I took it to BMW they told that unfortunately they have put a sensor in the bottom of the car and that the sensor has no cover. Since BMW are low cars and the city is full of bumps and potholes the cables of the sensor broke. They told me that the warranty doesnt cover that. I had to pay for the part and hours of labor. I believe its not fair to any bmw customer that because bmw (unfortunately) located a sensor in an inappropriate place and decided not cover it, we have to pay for that when it should be included on the warranty.

Recently purchased 328i a month ago and was very excited! Had a big rain storm, the car was somehow flooded, floor and carpet completely soaked. Now the car will not start! It just completely shut down. Steering is locked. Has anyone had similar experience? I would like to know if even worth keeping now. Would like to purchase another BMW, but skeptical. Repairs are outrageous!!

I bought Blizzak winter tires from Bridgestone for the 2 time in 3 years. This last time I had an issue with one of the tire after 3 weeks. It was deflating. I stopped at the BMW garage in Oakville and they had to replace my tire. I wrote to Bridgestone from their website. They never got my request and realized when I called that did not even know where the web inquiries went!!! They basically wash their hands of any support. You spend $3,000 in tires in 3 years and they wont stand behind their products for $300!!! I will never buy any Bridgestone tires again, not because of their products but because of the lack of vision and consumer care from the company. I gave them an 8 on 10 for their products but a 1 on 10 for their consumer care service.

This car just fell apart. Its a 2008 BMW 750Li. The transmission went bad, the electronics went out and the worst part was the door would just open and not close when moving. I complained and they said they would recall but I have not heard anything about fixing the cars. A rep sends me an email for almost a year now many more saying that BMW in Germany is working on it. I had to get rid of the car because it was unsafe. I dont want the car fixed. I want compensation for my anxiety. Who protects consumers... who fights for the rights of the consumer. These cars should never have been allowed on the road. They have been numerous complaints about the safety and mechanical design quality of this car from a certain time frame. The complaints seem to disappear from the web after a period of time.

This is regarding my 16 months old BMW 5 series, RJ 14 CF 0999. As you can read the previous mails, I have been raising the concern for the quality of tyres since May 2018. That is within 4 months of purchase of a brand new 5 Series, luxury line BMW. The tyres installed in the car were Pirelli, and after 3rd incident of car tyre bursting, we took the matter to our nearest and purchase dealership, SANGHI MOTORS in January. We waited for the Sales Representative, Mr Ankit ** over there as he held the car between 24 December to 22 January, roughly for a period of 1 month for inspection and other undisclosed reasons. Finally when enough mails were ignored, I had to purchase an MRF tyre from the MRF dealer shop.Meanwhile on 17th January we renewed the insurance for Depreciation shield and Tyre and BMW secure. In March 2019, the front side car tyre bursted on the highway again leaving us, the owners, yet again stranded on the Highway for the 3rd time since the purchase. Again dusting off all the responsibilities, BMW Service executives maintained that the car was being driven in wrong conditions. Now despite taking all the necessary covers and insurances, I am unable to experience a satisfactory experience with BMW. My family personally own cars Jaguar XJL, Porsche Cayenne, BMW X5, Audi A6, Range Rover Evoque, Mercedes ML 250, amongst our elite cars in our firm, M/s Gulshan Rai Jain II. Never have I experienced such substandard quality that the LIFE THREATENING conditions happen in these cars. The Pirelli tyres have been depreciated at 50% and 25%. Due to the bursting of substandard tyres the rims were also bent. BMW Sanghi Motors have depreciated the Rims at 20% and comfortably charged me that as well.SUMMING UP. I am unable to understand why I am liable to pay for 4 substandard tyres and for 2 rims as well, when the car has not even completed 18,000 kms. If the tyre is substandard and is prone to bursting then the car will come on rims. And if the rims are also substandard, then the company should take action. Moreover if 4 isolated incidents of BURSTING OF CAR TYRES have happened and BMW SANGHI CLASSIC MAINTAINS THAT CAR HAS BEEN DRIVEN IN WRONG CONDITIONS. If BMW seriously believes that 4 times car tyre has been bursted due to driving conditions THEN I AM NOT AFRAID TO HIGHLIGHT THIS MATTER TO PUBLIC KNOWLEDGE TO BE JUDGED. I dont want to blame with insurance company, so please dont direct me towards them as they have no role in providing me substandard material in the first place.

I bought their product and have had a very big problem with the jack lift that they provided me with to change the tires on the car. This jack is very insufficient, the reason being that when I jacked up the car to change a tire on it, the jack collapsed and let the car fall without the tire on the axle. This has happened twice already one time the jack collapsed and the car smashed my wrist and severely hurt it. Furthermore, since the jack collapsed, it wedged beneath the car and scratched up the bottom of the vehicle. I feel that this is very unacceptable since BMW is supposed to be a quality car. I hope the company gives this complaint notice and strives to improve the quality of the jack that is provided with the car. I can no longer use the jack they have provided me with because I do not want to risk further damage to both myself and my vehicle. I hope you consider sending me a new one. Thank you very much for your time.

Love this car (X1) great value for the price. It drives beautifully and has UNBELIEVABLE radius. Its extremely solid and easy to keep clean. However, its small inside and will not fit standard car seats. Also, the beeping and chimes are total overkill and cause anxiety. The clock cannot be seen well. The worst part is the locks. You cannot open the door and then immediately open the back door or hatch. It requires crawling back in to push the unlock button TWICE and the button is near the center instead of the door. Dumb and difficult spot! But we feel safe in this car.

It sounds like a tractor and it drives like one. Engine is struggeling under 3000 rpm and above it, the vibrations are so severe that you will think twice about driving above 60 miles per hour for extended periods of time. The Rotax engine is the worst engine I have ever driven. Good for your lawnmower but that,s it. And, in my opinion, not worthy of the BMW badge.Pro,s: it is reliable, cheap to maintain, and easy to handle.

X28i X1 - Car with 75000 mile completely shut off in middle of traffic with catastrophic engine failure due to timing chain. We were lucky we were not killed. Cost us $8000 to replace engine (we still owe on the vehicle loan to begin with). Drove the car once and now it needs a new battery and alternator. Piece of crap and BMW should step up and reimburse us for this repair as they know this problem exists.

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

So I get a call from my BMW dealer today saying a rock flew through my grill and damages A/C condenser and that will be $1100.00 to fix it. I said what? How is that possible. I asked how he could prove it was a rock and he said well show you the hole. I said do you have the rock? How can you prove that? He told me that he has about 3 cars in a month for the same issue. I told him if it is that common then why isnt there some sort of recall? He said if you dont like it you can have your car towed and bring back our loaner car. Ummmmm… Seriously! I called BMW and they told me that it is not covered under warranty even though I have had the new car a year and they see this often but because they dont get many complaints about it, there is no need for a recall. So to anyone who has or is experiencing this call into BMW and ask them to file a formal complaint, so you can save yourself thousands of dollars in the future.

For the past 10 months I have been unsuccessful in getting BMW North America to pay a rebate. If this was the first time I would accept this as just bad luck - however in ALL cases that I have applied for rebates the same BMW policy/process has been adopted to reject a rebate claim regardless if all documents have been submitted correctly. BMW should not offer rebates if the intent is not to pay the rebate or they make it so difficult that the average person just gives up as the rebate value does not warrant the effort.I have received excellent (amazing) service from Darian BMW for the past 7 years, however BMWs corporate policy regarding automatic rejection of rebates is an unethical business practice and is going to drive customers like myself to support competing manufacturer like Discovery who honor their programs and pay rebates promptly. I have applied for 3 rebates in the past 6 years from BMW, with only one rebate been paid after many months of continues arguments and re-submissions.Rebate 1: After months of following up I was informed that the first rebate was received by BMW but the voucher needed to be submitted by myself as the program had ended. BMW North America informed me that it is the customers responsibility to retain advertising documents as proof of rebate. As I did not retain a copy of the advertising documents, and was unable to get a copy from BMW the claim was rejected and not paid.Rebate 2: I submitted a rebate claim with advertising documents and BMW invoice. As with rebate 1 the application was in the system and been processed, however after 3 months of continues follow-up I was informed that the application was rejected as not all of the paperwork was received (even though BMW had confirmed previously that documents had been received and payment was been processed). In this case I had proof of submission and that all paperwork was provided.BMW apologized and said they would process, however 2 months later I followed up to query why I did not receive the rebate. BMW informed me that they are unable to process the rebate as they have no record of the rebate program. Having learnt from the first rebate I retained all documents. I resubmitted (3 times) the paperwork with a copy of the rebate advertising documents etc. BMW once again apologized and finally processed the rebate. Total process time over 8 months with numerous calls, emails and re-submissions.Rebate 3: Rebate 3 was submitted with Rebate 2 (same time) as the work was completed at the same time. BMW received all paperwork but in this case BMW North America forgot to process this rebate with rebate 2. BMW apologized and at first agreed to honor the rebate. After 9 months of continues follow-up BMW North America have informed me that they do not have the money to pay this rebate and that payment will need to be processed from BMW Germany? BMW North America acknowledge receipt of all the paperwork including the advertising documents. Today (02/07/2017) I receive a call from BMW North America notifying me that I am refusing to submit the paperwork and therefore BMW are unable to process the rebate???

Its a 2011 BMW 535i. When I turned on the front defroster the fan was making an abnormal loud noise. Took it to the dealer and they checked that out and said leaves went inside the fan motor and they had to replace the fan motor. My question to BMW again how did the leaves went inside the fan motor to begin with? Do not they have proper system in place where the leaves should not be even allowed to go inside. I saw this happen to way older cars. I drove Japanese cars which were way older models than these, never ever had any issues like these. Please do yourself a favor stay away from B** unless you love to keep throwing your hard earned money and get stressed out all the time, and will always drive in fear.

My overall experience with my BMW 4-Series Grand Coupe model: sports ride, awesome performance and sleek style. I like the navigation package because visually it is appealing and has several functionalities that are easy to use. The heated steering heats up to a comfortable setting for my hands. The heated seats, front and back, is extremely useful for my family on cold days. The seats are typical for a sports car. However, for a BMW, I expect that the seat should be more comfortable. Right now, the seats are too hard and very uncomfortable. I do not like the seats at all. In fact, I use Anne sit on a cushion in the not comfortable.

I have owned 3 new BMW 3 series, prior to this purchase - this being #4. On Saturday, March 2, I went into the sales department at BMW Roxbury, NJ. I wanted to trade my 2009 330xi (purchased exec demo model) fully loaded for a new leased vehicle. After 5 hours an overly long and drawn out negotiation, and after being physically and mentally exhausted, we agreed to a deal. The first offer provided to me on my trade-in value for my car, which was at 50,000 miles, was $15k… A few hours later, and after many back and forths on lease options, monthly payments, etc., they begrudgingly offered me $17k, justifying the low amount for a windshield that had been cracked and filled by Safelite previously, and 4 worn tires. The car was in impeccable condition otherwise, and BMW assured me they could only retail it for $19k.On March 5, after only 2 days of actually driving the car, I experienced a horrifying issue - I lost the throttle in my car in 2nd and 3rd gears. I was on a 60-mile drive back to my home at night by myself, and while in stop-and-go local traffic, accelerating and merging onto a major highway, and then in local traffic again, I found I had lost any and all throttle over first gear. My speed dropped from 60 mph to 35 mph in seconds and without warning. I narrowly escaped, I would say, at least 10 precarious situations that were nearly horrible accidents. I ended up driving the car straight into the dealer in Roxbury fearing for my safety.They had the car until March 8. Service told me they dont know what caused the issue - they couldnt reproduce it - and asked me all kinds of insulting questions, inferring that maybe I didnt understand how to drive a manual transmission when Ive driven one for nearly 20 years. Or, maybe I just didnt understand the auto start and stop feature, or maybe I just couldnt differentiate scenarios during which it would be appropriate for a car to either go or to stop”. They said they spoke with BMW engineers who told them it could have been a faulty fan sensor and fan, which would have cut the throttle to protect an engine overheat. Brand new car, no issue showing on the temperature gauge. Car was returned late Friday night. While I was waiting for the car that Friday, I found the flyer for the resale of my traded-in 2009 330. They had created a sticker for $21,959... about $5k more than what they have given me on the trade-in. Nearly a 25% margin on my trade in. I kept the flyer for my own records.On March 13, again on a late night drive back to my home, the same issue happened. Same real danger of accident and this time I had a friend following me who witnessed the behavior of the car. I called the morning of March 14 and Service offered to come pick up the car for service and drop off the loaner. Its now March 15 and I havent heard a status yet. I paid the $499 initial monthly lease payment on March 2 and BMW has had the car for 7 of the 13 days its been in my possession.At this point, I would like to return the car for a full refund since it is neither safe, reliable, enjoyable or usable... and I would like my 2009 330 back and to walk away from BMW and never look back!

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my sons Subaru. Also they dont provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isnt impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I dont have that new car joy. I dislike my car and will never buy another BMW.

I have a very high threshold for dissatisfaction, but my recent experience with BMW caused me to take the time to document my experience as I wanted to share how bad it was with as many consumers as possible to save you from the same experience. I have spent over $400K on five 7-series cars over the last 15+ years as an extremely loyal BMW buyer. My current $100K+ 750iL just passed over 65K miles and the extended warranty expired and to my surprise, mechanical issues have not stopped materializing! I contacted BMW NA to find out what $400K over 15+ years of loyalty meant to them. Evidently, it means nothing! They pushed me to a call center rep who was clueless and of zero assistance, and she kept to the script. I guess BMW feels that everyone will just cave and do nothing when they are pushed aside. It shocks me that in the current environment where brand loyalty is critical to the corporate bottom line, BMW obviously feels that someone in their mid-40s who will be in their target market for the next 40 years has no value. I wonder if Mercedes and Audi feel the same way? Extremely dissatisfied in Barrington!

I have a 2009 BMW 3 series. I got a flat tire and was lucky to find a tire shop nearby. They did not have the tire for my car, so I called Roadside assistance to see how they could help me. They said I was entitled to a free tire and tire change, which was not true. So I agreed to have my car towed by a tow company, All About Automotive II on that Saturday night, until Monday morning when they would deliver it to Life Quality BMW Service Center. When I received my car back from the Life Quality BMW, the tire rims had been replaced on all four wheels with older, more damaged and dirtier rims, as if from a car that had been sitting in a dirty lot for years. I was outraged. I brought it to the attention of Life Quality, and their answer was that they could wash the car for me. These were not the original rims on the car. I foolishly believed that BMW would be working with a respectable tow company, even though when the company towed my car they did not take pictures of it, and one of the women who came to get the car was visibly a substance abuser. I was so foolish for trusting BMW. I put in a claim, and they denied it, without even trying to get evidence of my claim. I plan to continue fighting this case, but my advice to you is never to trust BMW roadside assistance.

I had purchased a BMW black X3 very recently on 8/2/13. The car was taken from the Cochin showroom on 8/2/13. While taking the car out on 9th for a short drive, a disturbing knock sound from the back side of the vehicle was occurring. The vehicle was taken to the showroom and the same was attended by the technicians on 12th Feb. On the 13th, while traveling the same sound was heard and this time it was louder. The vehicle was taken to the showroom again on 14th Feb, but I was informed by the staff that as the technicians were not available, the complaint cannot be attended to. The AC cooling effect was very less. Its highly disappointing to notice the callous attitude from the staff and just within days after purchasing a brand new car. This really creates a very bad remark on such a well-known prestigious brand.

When we spoke on December 9, 2011, about the poor experiences at the service department, I was hopeful that it would not repeat itself in the near future. Unfortunately, despite my best efforts, I must report to you of the poor service yet again experienced. Whether or not you or anyone else cares, I leave that up to your business decisions; however, from the consumers stand point, if asked about my experiences at Silver Spring BMW, I would have to inform then that purchasing the vehicle was great; however, the service department is the worse that I have seen in more than 34 years of driving. As anyone knows, any vehicle needs servicing over the life time, but think twice about purchasing a vehicle from Silver Spring BMW because the service department is just poor. People are polite and they have a smile on their faces but what is promised to the customer is not given to the customer.I will be happy to meet with you to inform you of my experience, but yet again, an appointment was set on December 9, 2011, for this day (December 20, 2011) at 7:30 am. And, despite several email reminders that my appointment was scheduled at 7:30am, and an assurance from Juan L/N/U that I could be taken at 7:30 am, and being the second vehicle waiting at the front doors to open, I had to wait because my advisor had another previously scheduled customer. I decided to leave in complete disgust with the overall operation and process. Whether or not you have a Good Ole Boy system in place, who knows. And of course, a business is welcomed to have a Good Ole Boy system in place; if that is your business model, thats your choice and customers should know.Nevertheless, when you believe that Silver Spring BMW is able to schedule an appointment at an appropriate time to have my windshield repairs, please advice. Of course, I am left to the mercy of Silver Spring BMW. Thanking you in advance for your time and attention to this matter. Have a Happy Holiday Season.

3001 bmw 740il - Bought this auto from private party for 4000 dollars as a favor for them. What a piece of junk to try and revive. BMW hides from USA rules in their failures. Beware of the newness and glamor of their models. The truth is we the consumers have to fix and try to accomplish a better product all on our own. This might seem as a bit of **. But buy American built products and German engineering might seem glamorous but GOD loves AMERICA for a reason.

I own a 2007 335i, which I purchased from BMW dealer, and always had it serviced by a BMW dealer. Around 35,000 miles I began having repeated problems with oil leaks, the service engine light would constantly come on and the engine wasnt performing properly. I was told that the codes just needed to be reset and that the problems were fixed. A few days later the check service engine light came on again. I went back to the dealership and was told it was the code for the fuel pump plausibility and all they had to do was to reset it with the software and it would be fine.A week later the same thing happened. This time around I asked them to take a look at the issue. I once again was told that the problem was fixed and that the codes just needed to be reset. The check engine light would come on regularly and I was always told the same thing - that it was due to the software update but the car had no issues.I took my car in to the dealership right before 50,000 miles and before the warranty expired to have an oil change and at that time I was told that the car had an oil leak and the fuel pump had to be replaced. They replaced it and reset the codes once again. I explained the car was not driving properly, as it would jolt and it wouldnt accelerate. The service rep said he would check on that and make the necessary repairs. I left the dealership and on my way home the service engine light came on once again. I went back to the dealership and was told they needed to reset the codes again.A few months later, I noticed the car was leaking oil and the engine was not running properly. The service engine light was also back on. I took it to the dealership and was told it was the fuel pump, and there was a problem with the turbochargers and engine. I was told it would not be covered under the warranty as the warranty had just expired. I had them do them complete the repairs as it was necessary. In less than 24 months, Ive had to have the fuel pump and oil gaskets replaced three times.The car went into limp mode as I was driving on a busy intersection and just turned off in the middle of traffic, putting my life as well as other drivers lives in danger. I was struck from behind by a van because the driver didnt anticipate me just stopping without warning. This a huge safety issue and BMW needs to be held accountable for withholding this information from customers. I had to have my car towed to the dealership and they refuse to warranty the defective items.I called BMW North America and spoke Leah in Customer Affairs and she informed me that it was up to the dealership if they wanted to apply the warranty or not. She said it is not up to the corporate office to make those decisions. I also demanded a copy of all my service maintenance records from the BMW dealership where I had the car serviced and they refused to provide them to me.I asked to speak to a supervisor and was transferred to Ross at BMW corporate office. I told him I wanted a copy of all my maintenance records from the SM BMW dealership emailed to me, as I couldnt go there in person but needed to the records to show proof that I had the fuel pump repaired numerous times. He told me he called over to the dealership and requested the records but they refused to email them to me and proceeded to say that they dont have to give me those records.I was beyond appalled that I would be treated that way, after all I had been through given they sold me a product with a manufacturers defect. I explained that the dealership was charging me over $5,500 for the fuel pump and oil gasket repair, yet I had already paid over $8,000 to have it repaired numerous times. The dealership refused to warranty the defective items. I am beyond disgusted with their lies, fraudulent practices and their sheer incompetence. Ive decided to retain legal counsel at this point.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

Beware of BMW leases!!! They will do whatever it takes to charge you extra at lease end and try to pressure you into making up charges and keep changing the damages. They cant keep their story straight. They just do not care!! Buying another BMW I was treated badly!! Dealing with several bad guys in Ohio. I will fight this.

So I leased a 2020 430 convertible in July 2019. A month later driving the car in 90° weather after two hours of driving the air-conditioning broke. Brought the car back to the dealership, they said the problem was fixed. A month later same situation. Brought it back, he said it was fixed. The following summer in 90° weather same situation after a few hours of driving air-conditioning stopped. Brought it to a different dealership, problem was fixed, it was not. Currently two weeks ago in June, driving back from the Jersey shore and 98° weather I stopped at a rest stop and left my daughter and my dog in the car. When I came back I found that the air conditioner had stopped, my daughter who has down syndrome, my dog suffered mild heatstroke. Contacted Bmw multiple times. They tell me that nothing is wrong with the car. And have yet to buy me out of my lease. So worst company ever, this car is a lemon. There’s nothing but problems with these BMWs. Do not purchase or lease then.

Leased a 2013 328xi, brand new, off the lot! Loved the car for the first six months until I was driving one day and the car shut off while driving down a back road. An error code read on the screen, so I called BMW. They manually reset the code, car started right up and drove home. I didnt think anything of it until a month later, Im driving 70 miles on the highway and the car shuts off again! Called BMW and drove the car directly to the dealership. They had the car for a week and couldnt replicate the issue and blamed it on the cold winter we were having even though the car is garaged. Fast-forward another 3 months.. Its spring, warm outside and car shuts down again driving on the highway. This time, almost got into an accident and since I was close to the dealership, drove right there. I refused to take the car back until they figured out the cause, and cold weather wasnt to blame. They had the car almost a full month and couldnt replicate the issue. They claim that there was a loose rear distribution box and fuel pump. Three weeks later, car is back in for check engine light. I get the car back but called corporate BMW and got a complete runaround. Three times in one year the car shuts off, COMPLETELY UNSAFE! After a month of going back and forth with a resolution specialist, BMW refuses to terminate the lease and offers a credit for money toward the lease. NOT ACCEPTABLE!! Still trying to climb the corporate ladder and find someone to speak to. What happens if the next shut off cause an accident?? They dont care, no customer service, and no regard for safety. They say you get what you pay for, well apparently not in this case.

Sought a remedy to this issue having a bumper to bumper warranty. BMW of Albany refused to earnestly deal with discoloration of the interior. After several interior cleaning the seats and panels has darken and door panels appears to fold into little ripples in upper and lower areas.

We purchased a 2010 BMW 535i station wagon from Bob Smith BMW in Calabasas 4 years ago. We even paid for extended warranty to 100k miles. The engine broke down on 89k miles. Contacted BMW North America AND Bob Smith to repair, no one takes responsibility to help us. After the car had to towed to Bob Smith for diagnosed (it was already diagnosed elsewhere to determined the engine went bad already) they told us it will cost over $1600 to diagnosed. Then they told us it will cost us over $20,000 to replace the engine. Yes, you read it correctly... $20,000 NOT $2,000.Bad customer service when it comes to warranty. Only if we could beg the public not to purchase BMW, we would. If youre thinking of owning one, please think twice before you do it. BMW will give you the best service when everything is going well, but the minute something is seriously wrong with the car they will show their true color. So sad & extremely disappointed with the way BMW handled the whole situation. Weve owned 4 BMW but we are going a different direction now. Unfortunately we still have another BMW 328i, cant wait to just get rid of it as well. Sighed.

I bought my car in May. I unfortunately hit a deer at 60mph. I walked away without a scratch as the car protected me completely. I hit the deer head on. This is as safe as you can be in this car. The performance is amazing and you get great fuel economy. I highly recommend this car.

I am leasing a 2017 BMW 330i BMW. I really like my BMW car. On Sunday July the 30th my daughter and her daughter three month old baby girl were in the back seat in my BMW. My daughter ask if I would stop her Wendys at 3041 Headland Dr. When my daughter got out of the car to go into Wendys her daughter was asleep. I was sitting in the first seat on my phone. After about two minutes later I heard my granddaughter crying. I opened my door to get out and to get in the back seat with my three month old granddaughter. I shut the drivers door and went to open the back door and it was locked and went back to open the drivers door which I had just got out of and it was locked also. I checked all doors and they were all locked. I was devastated. My three month granddaughter was lock in the car and crying. I could not understand this at all because my keys to the car was still in the car and the car was still running. I was so upset, I ran into Wendys to tell my daughter and to ask for help. All this time my three month old granddaughter was in the car still crying really bad. My daughter and about six other people ran out of Wendys to my car to help. Because all doors were locked a young lady had to break the back window on the BMW for us to get the door open to get my granddaughter. We got my granddaughter out ok but she did have broken glass all over her from the young lady breaking the window. Your BMW Lover.

There are so many issues reported for this vehicle (BMW 745), they have become essentially worthless, so my issue is not with any particular problem as most have been stated already. My issue is that when is BMW going to be held accountable for not doing their own issued TSBs when the vehicle was in for service and still under warranty. Okay so now I will state a particular problem (like we need another). COLD CLIMATE CONDITIONS TSB S.I. B11 01 07 October 2007. In a nutshell it states that in cold weather conditions, the crank case ventilation valve may freeze causing a leaking oil filler cap, leaking or broken valve covers to complete engine failure. What does BMW mean by extremely cold climate conditions, by reviewing forums etc. where the problems have been reported. This extreme cold area appears to be anywhere that it might snow! Being located in central Alberta, Canada is now apparently the equivalent to being in the arctic circle, then again so it would appear for locations as far south as Michigan. One must wonder where the BMW engineers developed the car, my guess Germany, but alas it would appear that Germany must have been unseasonably warm during the testing of this engine. How this is not a mandated recall is beyond my comprehension. But wait it gets even worse! So the valve gaskets start to leak in fall of 2013, I take it in for the repair and the work is performed, but leak persists, then it is discovered that the BMW dealer here in Edmonton supplied, standard valve cover gaskets, not the gaskets referred to in the TSB issued in 2007. Being Edmonton, why would they even supply any gaskets, that were not cold weather approved. Its just not an issue with the 7 series as it also exists in the 6 and 5 series. When it comes to the X5 AWD, where does BMW think their North American customer base is... California? I am the original owner and the car has all off 114,000 Kilometers on it. Does BMW make a good car... no, do they care... no, would I ever buy another ....no. Would I recommend anyone buy one... no. Hopefully this complaint will be read by people doing research prior to purchase and they can avoid the incredible frustration of being a BMW owner.

I got my engine car (BMW E46/320D). Its hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

BMW x3 xDRIVE28i - For a SUV of this price, some of the finishing touches are mediocre and I find that after 50 years of driving a BMW product, their top quality and so called attention brought to customers, are declining. It is still the driving machine but its not anymore the cream of the cream!

On Friday, July 12, 2013, the Eastern Shore of Maryland had torrential rain storms throughout the area. In Salisbury, Maryland, the City public works closed off streets promptly if they became flooded. On this date I drove my 2012 BMW 328I to the post office, and then to the bank to make some deposits. I traveled only over main thoroughfares that were being utilized by normal traffic. These streets were wet and had puddles of water encroaching on the streets as one would expect during torrential rain storms. While going from the post office to the bank the vehicle started missing, and an error message appeared which stated, Engine Malfunction Drive Moderately. All though the vehicle was running rough, I made my deposits and returned home and parked the car in our garage; believing that maybe the electronics got wet and they only needed to be dried out. The next Monday I started the car and it seemed to run better but the engine light and error message still were on. I then called the dealership in Annapolis, Maryland where I had purchased the vehicle approximately one (1) year ago and talked to a service representative about the problem.This service representative told me to bring the vehicle to Annapolis, which is about 90 miles from Salisbury. As there seemed to be a major problem with the engine I felt that they should pick up the vehicle as it was still under warranty with less than 10,000 miles usage. Finally, the Service Rep. told me to call BMW Road Service and have them trailer the car to Annapolis.The next Tuesday, a Service Technician from BMW Annapolis called me at about 9:00 AM and told me that there was water in the Air Filter and suggested that the filter and oil should be changed. I told him to go ahead as it was covered under warranty. He then stated that it was not covered under warranty and I inquired why as it was still in the warranty period since it had been driven less than 10,000 miles. After much discussion, I told him to go ahead and change these items, but I wanted a call from a management employee as I strongly felt it was a warranty problem. I also asked this technician how high the water would have to be to cause the problem he noted with the engine, and he stated, Up to the windows. Since he had the vehicle, I asked him if he saw any indication of a water line on the car, or even that the water had reached the floor boards. He responded in the negative, but stated that he was following his supervisor’s instructions.On the following Wednesday, the same Service Representative (with no call from the Supervisor), called and stated they changed the oil and air filter, but the engine light and the error message were still displayed. More investigation by the Service Representative showed that a rod had been bent and that it now needed a new $21,000.00 engine and by the way, it’s not covered under warranty. I was totally flabbergasted, as I could not believe that I driving a BMW during a rain storm would cause this kind of damage, and, that then it would not be covered under warranty. Please keep in mind I have been driving for over forty years with significant experience in similar rain storms, the BMW has less than 10,000 miles on it (has not even reached its first service period), and that BMW would even question whether or not the car had been in a flood when they had the vehicle there and there was absolutely no visual signs of flood damage.I again stated I wanted to talk to a manager regarding this problem and stated my complete disillusionment with BMW Annapolis on how they were handling this matter. This has been my third BMW over nearly 20 years (previous had 5 series BMWs), and I felt that as a luxury car organization they would stand behind there warranties and not treat their loyal customers in this manner.Finally, on this last Friday July 19, 2013, I got a call from the same Service Technician at 5:00 PM in the evening reiterating that he talked with his Supervisor, and that the engine needed to be replaced at a cost of $21,000 and that it would not be under warranty. I inquired why the Supervisor had not called me for over two (2) days when I specifically had requested this. Furthermore, I had been without a vehicle for well over a week, I am being told I need to spend $21,000 on a basically brand new BMW, and I don’t even get the courtesy of a phone call from a BMW Annapolis Service Supervisor.At 5:30 PM that evening I received an email (copy attached) from the Service Supervisor stating basically the same thing the Service Technician had said previously. I responded to the Supervisors email, and now I am writing you in a attempt to resolve this before it completely gets out of control. I have filed a claim with my insurance company, but feel strongly that this is a warranty issue, not an insurance problem. Even if it is covered, I will have to pay a deductable and the re-sale value of the car will be greatly reduced as it will be tagged as Flood Damage. Even though there is absolutely no evidence of the vehicle being in a flood, or for that matter in very deep water.As stated before, I have been a loyal BMW owner, driving in similar conditions as I experienced in this case, and have never been as disappointed as I am now with your company. I have many friends and associates that have BMWs and I have to say they are as flabbergasted as I am regarding this matter. I DO NOT think that this is the reputation that BMW would like to have in the public’s perception.

This is my first BMW and my last. While the car is fun to drive when it works, it has had such major issues (and now expenses) that it ruins the experience. Initially, the engine started to misfire. Eventually, when the car was pouring smoke out the back and would barely move, BMW replaced three injectors and a high-pressure fuel pump. After that work, the car ran fine but this was unfortunate because a check engine light came on within two weeks. I didn’t pursue it because the car was running well but should have because the warranty on the catalytic converter expired just then and it failed almost certainly due to the bad injectors (look it up). I’m now looking at a $4k bill for a single bad catalytic converter. I own a Lexus and a Honda and they give me zero trouble. I will simply stick with the Japanese brands from now on.

I had a big disappointment with this company. I leased a BMW and when it was returned I was charged for the tires. I had the worst experience with their service. They charged me for new tires and I only had the car for 2 years and only run it for 15,000 miles. I have never had any problem with other car leases before and I have been leasing cars for over 10 years. I do not understand why BMW has these strict policies on place and other named (cars) brands not. I guess they lose another good client.

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

I have a 2011 BMW 528i Sedan. Bought as a CPO, with factory warranty for about a year remaining at the time of purchase. From the beginning, I have noticed that trying to brake moderately quickly at low speeds (10 - 20 MPH) would create a very bad clunk from the front-end. Trying to reapply the brake quickly while the car is starting to roll (driving off) will cause a smaller clunk and a very noticeable vibration of the whole body of the car. Dealer replaced the thrust-rod bushings in the front, but that did not fix it.Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was normal, since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars dont exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. dont exhibit this problem!!Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...I have taken the car to the dealer for these various noises, and the dealer has not been able to replicate these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

I owned a 2008 BMW 335i. My car got caught in fire yesterday and it covered with flames. Luckily I got out the car quickly and nobody is hurt. Its too dramatic and I would never have expected this. I used to love its apparent and the cars handling, even though there are numerous problems I had to deal with (random misfires, water pump, fuel pump and crankshaft position sensor failures). Up to this point, I am hesitated to buy another BMW in future. I Googled and there is a list of news reported about BMWs get caught in fire.

I have a BMW X3 2005 Model with approximately 60,000 miles. On 2-7-12, the heated seat caught on fire and burned a hole through the leather seat the size of a cigar. I contacted the local dealership and they said there was no recall on this subject. This raises a great concern to me, as you can imagine, a number of instances could happen with this defect; car catching on fire, car accident, burns, and etc. I am requesting some information and assistance to this matter.

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our drivers side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just dont drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I dont have time for this. Finally this time, I asked about a tail light. The warning was check brake light, check rear lights. I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldnt shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same check brake light warning. It is a tail light out. I called and he said, we do have intermittent problems with the lights. I said, I asked you to check it. He blew it off then oh well maam, you can bring it back in and we will fix it. So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, we sell extension cords for that. Do you want to buy one?. I say we use it all the time!. BMW has lost their way. I cant say enough about how the dealership will not pay anything that BMW wont pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Dont buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldnt find a place to park the loaner when I returned it?

BMW Serpa, in Newmarket, Ontario, Canada - has the most unprofessional service provider that are more oriented towards how much money they can get out of your pocket (Consumer) before they decide if they will provide you with WHAT GRADE of Service or if they will decide to provide you with a Car for your use while your BMW is in service. BMW Serpa has gone from being low class BMW service Center to the being Most Unprofessional and most horrible place to take your BMW for service or less even to buy your next BMW. They will wipe your feet if you are trying to Buy Your Next BMW, but the minute the funds have exchanged hands, you are in the Doom Land - They do not know you any more. Now only money will talk - if you spend more money at their service desk, then you will get a LOANER CAR - if your work is under the Warranty, then you will be told sorry we do not have any LOANER at this point but we will try our best to get you one very soon. WELL, THE SOON WILL NEVER COME!!!!!!!I bought my BMW X5 from BMW Serpa in Newmarket, Ontario and soon after the driving became kind of rough engine sound and driving experience. Well I called BMW Serpa and was asked to come-on in for service. Well I took my X5 in for service and filed the report with the Service of Engine running rough that was covered under the WARRANTY. First I was asked to pay $158 for Diagnostic check, which I did and asked for a Loaner Car - But was told they had none available at this point (DAY #1).After 2 days and ME Calling them to get update on my BMW, I was told that the Spark Plugs need to reset and they are good and X% running fine now. I picked up the BMW and drove home that late Evening (Day #3) - Well I do not what the hell BMW Serpa did, but the car did not run smooth and was giving the same engine trouble as before. The next morning (DAY # 4) I took my car back to BMW Serpa and filed the same complaint and report of Engine Running Rough, Still giving NO LOANER CAR. Next day (DAY # 5) I did not receive any call from BMW SERPA. (DAY # 6) I called BMW Serpa and request for the service department and was given the Voice Mail and so left a message for them to call me. Well No Calls were received. NOW I AM WITHOUT A CAR for 4 Days. Finally I went to BMW SERPA and spoke to the Owner of the events that took place and Unprofessional Approach of the Service Department of his BMW SERPA.Well, during my visit to BMW Serpa, the service agent said he was going to call me today and that my BMW X5 had some Engine problem and they need to order various engine parts to get them changed that will be done in 4 -5 days. They still did not have any Loaner car for me. WOW! By gods Grace I was called by the service agent and said to come and pick up the LOANER CAR the Next day (DAY # 7).Well the 5 days that was told for repair of my BMW X5 by BMW Serpa was really 14 days. And NO SIR, I did not get any update calls as stated by BMW CANADA (Service Promise to Customers). It was me who was calling BMW SERPA at all time to get update on my car. Well finally after had received NO CALLS from BMW Serpa for 4 days, I called them on Friday Early Afternoon and was told, OH! The papers just came from the service desk, and that they were about to call me as my BMW X5 was ready, but as they were putting the paperwork together, they will call me in few minutes. The few minutes really was few hours. I received call back from BMW SERPA at 17:30 hours and was asked to pick my BMW and it was all tested and ready to go. Well I picked my BMW next day and drove home.Well, the BMW X5 started with same engine trouble within 24 hours of bringing it home from BMW Serpa after having it repaired and tested by the BMW SERPA Service Department. I called the Service Department on Tuesday (DAY # 18) and was attended by Female Service Agent and said she will ask the other Service agent working with me to call me in One Hour. WELL, NO Sir! No calls were received and Next day I called back in the Morning and was asked for Voice Box. I refused and asked to be put on hold until the Service Agent was free to speak to me. After 18 minutes on Hold, he answered and took down my complaint and asked me to drive the BMW back to BMW SERPA, which I refused as it was not safe and asked to arrange Tow to bring the car to Service at BMW SERPA. At 12:16 hours the Tow truck arrived and I went with the Tow truck to BMW SERPA. On arrival, I spoke to the agent at the service desk and was told that I should wait for the service agent who was dealing with me and was on lunch at this point. Also instead to asking me to wait in the waiting area, was told to go for lunch and come back. Well I decided to just wait there as the time was 12:30 hours and I was told the agent will be back at 13:00 hours.At 13:25 hours I went back to the service agent and asked when the other agent was expected back from lunch and was told very soon. So after 30 minute later than what I was told, the agent arrived and at 13:47 hours he came to me and asked for my BMW KEY. At 14:25 hours he came back and said the fuel in the car was only good for 6 KM before empty, I said that was not true and took him to the car and after starting the car, showed him that the car showed still good for another 68KM before reserve (He was trying to put the engine trouble on lack of fuel in the car). Well at 14:38, the agent drove the car to the service line and spoke to the BMW service supervisor to look into the X5 and get it diagnostic tested. Again I was told in few minutes it will be all done and ready to go. This was at 14:55 hours. Finally at 15:45 hours I again approached the service desk and asked for any update was told, OH! I was about to come to you, the problem was in the spark plugs, and as they do not have all the required plugs the car will be ready the next day by late morning.NEXT DAY NOW - I waited for a call from BMW SERPA - But No calls - so as always I called them and again left a Message for them to call me back. No Call back and neither I have any transport at this point. So I called them back and again I demanded to be put on hold, until the service agent was ready to speak to me, In 7 minutes I was speaking to my service agent, who said - he had no idea what was going on, but will find out and get back to me in 10 minutes. Well this time he did call in 10 mins and told me now the spark plugs were okay, but the problem was still existing and that the team was working on the electrical system now, so I said it was all covered under the Warranty and he said YES it was and so I asked for a LOANER CAR and he said they had NO LOANER CAR and he cannot be sure as to when he will have a loaner for me. Also he was unsure as to how long it will take for my BMW X5 to be ready or what was going on.I was once again, left hanging with No CAR, No proper information, No Details on how long the fix will take and neither any words of professional courtesy of what will happen to all my work meetings and my transportation. I had changed from AUTOHAUS BMW to BMW SERPA about 8 months back after 9 years of being a BMW AUTOHAUS customer (Happy One), as the BMW SERPA was closer to my house. But I do regret going to BMW SERPA and am most disappointed in the level of service provided by this BMW SERPA in Newmarket, Ontario, CANADA. Be Smart and stay away from BMW SERPA. Unless you like giving away your money with NO Accountability at all with this service provider, BMW SERPA. Best to go to other BMW Dealer! BMW SERPA = UNPROFESSIONAL.

Driving on major road and car suddenly dies with warning that drive train malfunctioned. Car would not restart blocked a lane of traffic, feared being hit from behind since on major roadway. Car had to be towed cannot put in neutral to pull off roadway. Thank goodness police office was able to park behind and flashlights until tow truck arrived. Disappointed in 2014 BMW 328i.

I purchased a used 2005 BMW 525i almost two years ago and it had 52,000 miles on it. Thank goodness I decided to purchase an extended warranty through my lender because at 75,000 miles or so, my transmission started acting up. This vehicle has not been neglected and has been taken good care of. However, I had transmission fault messages on my computer, so I took it in. Turns out that my transmission needed to be replaced. After my $7,000 transmission was put in, I still had problems. They reprogrammed the vehicle to try and fix the problem, and Im still having problems. Its also really slow on take off and it shifts from 2nd to 3rd really hard. And when I slow down, it shifts really hard from 2nd to 1st. All in all, my warranty company has paid out over $10,000 in repairs over the past two years, almost half of what I paid for the vehicle. That is just ridiculous. Ive read so many peoples horror stories about their BMWs transmissions failing and I just wanted to share my story too. I know that BMW is not taking responsibility for any of their vehicles so I felt like I should share. The more people that come forward, the better. Maybe one day BMW will own up to producing some rotten transmissions in their vehicles. All I can say is thank goodness for warranties. But its not about that. Its about your car, your BMW that you love so much, being in service for a month, and having issue after issue. Its frustrating and BMW needs to to tighten up their products.

Reliable, fast, safe and well built. I had an old BMW that just kept on running even when it needed repairs. It kept going and got me to where I needed to be. This 20 year old car looked no more older than most 10 year old cars and with over 250,000 miles on it. Ran and started up better than many newer vehicles of lesser years and miles; that is until admittedly my dog and I caused interior damage that aged the vehicles appearance. That 1996 BMW 740il was still running and reliably starting every day right up until when I sold it to someone who was willing to fix it up a bit and run it some more. I have spoken to many people that state, BMWs are known to last beyond the 300,000 miles that few other cars make it to.

We leased 2013 X5 for three years and had to replace the tires around every 8000 mil. Even we have done the regular maintenance, the tires wearing are not match. I only can come out a reason is they have alignment flaw. By the end of lease, we sent the car to the Ontario dealer for pre-inspection. Estimated end lease cost was $950 on Feb 9. Returned car 10 days later, the final inspection at same dealer came out the end lease cost to $1401.20 ($51.20 is overmileage charge, $400 Exterior Wear). We were disagree the new cost and agree to let BMW Financial Services to do the final appraisal. Today we have received invoice for total $2563.30 (Extra charge: $400 Excessively Worn Tires or mismatched Tires and $1000 Exterior Excess Wear). What is a guideline for BMW to do the end of lease appraisal? Be careful when you returning a leased car and not continue to buy BMW.

I bought a BMW 5 series. I Started having problems with a Misfire and shakes in the wheel and wiper issues along with navigation and AC issues. I reported all these issues before the end of the Manufacturers warranty which would have covered all these repairs. During that time I was told nothing wrong. Brought it back again and they said nothing wrong. Of course after the warranty expires, the first time I brought it back they found the issue. They had me to pay for all these experiments to solve the problems and now in my pocket about $3000. In all this time I stressed that I shouldnt have to pay because its ongoing repairs that should have been fix but never was. They still insisted on my paying for all repairs. That have not stand up to the warranty and did not do anything to my satisfaction. At the moment I am risking my life every moment I am on the highway because when Im switching lanes, I get stuck in slow motion most times and this can cause the car approaching from behind to collide and cause very serious damages or DEATH. BMW does not care even though I stressed these concerns every time. STAY AWAY FROM ALL BMWs!!!

I have a 2015 BMW 650i Grand Coupe. BMW offers one type of low profile tire. I am on my fourth front tire, because of a bubble forming on the side of the tire from driving on LA roads. I was offered wheel and tire protection when I purchased the car, but turned it down, because I have never experienced this issue on any of the other many cars I have owned. When I wrote to BMW North America, they dismissed me completely, offering nothing. My car is in mint condition, the magnesium wheels are perfect, so it is not from driving abuse. BMW have left a bad taste in my mouth and I have had to spend $1,700 in 18 months on tires. Never again.

We called BMW for 2011 X5 about problems almost every month with engine sign and more. BMWs answer was You didnt buy new BMW and you have 40k miles already so we cannot do anything, sorry. I asked Mr. ** for supervisor, he said, My supervisor (**) will tell you same thing & refused to transfer or provide her contact info. Anyway, we have numerous repairs done under warranty in last 2 years and ongoing... We have driven BMWs for over 20 years & now I can say very clearly Dont get heavy scrap with overloaded, computerized, constantly failing components with BMWs policy to keep making service money without caring for customers at all. In 2014 we owned BMW 2011 X5, 2001 740iL, 2008 335i, 2005 325xi, 2003 X5 & 2003 M3.

I am the sole owner of a 2007 BMW X-3. I have had my car serviced at South BMW in Miami, FL. I have owned this car continuously since 2007. I was to be a loyal BMW owner until a recent discovery. The right rear motor mount bracket screws (the four bolts broke off), the engine is not sitting properly and the transmission is making a discernible noise. I only drive on city streets and highways. I am not an off-road driver and this vehicle has not been involved in any type of accident. The BMW warranty covered my vehicle to 50,000 miles. I did not purchase the extended warranty (maintenance warranty offered by the dealership) as it covered nothing. I am afraid that the engine will fall out of the vehicle, causing bodily injury or maybe even a fatality. I noticed that you already have one complaint about this same issue. Please help me. I am not asking for you to replace my vehicle, just fix it to where I can drive it again without fear.

328 xi 2011 - Leasing this car.. first few months car was great.. It started giving me problem. I have to drop it at the service every other month.. I just got stuck in the middle of the road few days ago.. I called my service adviser. They dont help me unless I speak to the manager.

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

Bad customer service. Gave me defective car. Now they are not ready to take it back. Its my suggestion to every one never buy BMW especially from BMW NEWPORT. Very rude people. Contacted so-many times to sales manager and service but no one is ready to help. This is the worst experience of my life. Spend $52000. Car is giving the problem from day 1. They not even fixing it properly in one and half month. Car been to service station more than 6 times and still have the issue. Please suggest me what to do. Im very disappointed.

Firstly, I must state that I have driven BMW for over 20 years til July 2016. Let me start by saying I am a professional taxi driver. I do mainly corporate work. I have tried to build up a nice little business for myself. My mantra was that I provided reliable service in a good, clean car, at reasonable rates. When I went into this business I looked at all the makes and models of cars that would be suitable to deliver the type of service that I was trying to achieve. I ultimately settled on the BMW 520D (The ultimate driving machine or so their marketing team would have you believe). My plan was buy the car in England 2 years old, keep it for 3 to 4 years, writing the depreciation off against my tax liability. The year is 2009. I have built up my business and was going from strength to strength. At this stage I am on my second 520D car as a taxi.I go to Joe Duffy motors BMW Finglas to get a service, as I am due my NCT the next morning in Fonthill. I go for my NCT and the car fails, due to too much oil in the car. Irate, I phone BMW Finglas and I am put through to the Master Mechanic. The gentleman does not have the greatest of English, but after 20 minutes he finally grasps what I am saying and tells me to drop straight over with the car and he would remedy the matter, as it is a simple process to drain a little oil out of the car. While I am still on the phone, the service manager comes on the line and in no uncertain terms tells me I must have put the oil in myself. The said Service Manager then demands that I pay for keeping the Master mechanic on the phone. I laughed at this, and I never went back to Joe Duffy Motors Finglas. After getting this sorted myself by a good garage the car drives very well, with me only having to replace the gearbox, the clutch and cooling system.We now skip forward to 2013. In August 2013 I purchased a 2011 BMW 520D. 2-year-old 50k miles on the clock. Full service history. Service pack and BMW warranty. Beautiful machine. Great drive. Smooth driving experience. The first thing I noticed is that every time I wash my car the headlights blow. This is covered under warranty so no cost to me but I am later informed by BMW that if I keep blowing bulbs they would not be replacing them on an ongoing basis (I ask is this normal to happen, no one can answer but also no one investigates the cause. I will have to replace the bulbs every 2 weeks for the life of the car. This mystery is solved in 2016.) Then January 2014 it all changed. Timing chain went. BMW replaced no charge (car off the road for 6 weeks). Then, oil leak was ongoing for 6 months. BMW said that it was not a leak. It was the engine bedding in. (I was back in touch with BMW every week and down to the garage most weeks and was always told that the leak was fixed) that it was a different leak each time??? It took 6 months to sort the oil leak out. Then 2 weeks later, coolant leak. 2 water pumps and 2 radiators later (I paid for 1 of each then I was told they were faulty). It takes over 1 month to sort the coolant leak issue. Then, diesel leak. In fairness I brought the car down and it was repaired first time. No further leak. Then, timing chain went again. BMW replaced no charge (car off the road for 4 weeks. They are getting quicker. Must be all the practice they have got from the F10 Model). I drive the car from the BMW garage in Naas and as I get to the Esso garage on the Naas road the oil light goes on. I purchase 3 liters of oil. I ring the garage screaming blue murder over this and I am informed by the service manager that it is grand as the engine holds 6 liters and not to worry about it as they had put the correct amount of oil into the car. Oil leak again for 2 months down every week and every week I am told the oil leak is fixed and that each oil leak from then on is a new oil leak. Now we move forward to November 2015. Guess what??? Timing chain goes again. I contact BMW and the car is towed down to the garage. Now the service manager informs me that he has recommended to BMW that they replace the engine to which BMW say NO WAY. BMW look for the work sheet to compare what had been fixed the last 2 times. BMW fix the timing chain no charge to myself (I am off the road for 3 weeks).The ultimate driving machine is back on the road but for how long? I wont be holding my breath. 1 month goes by after the timing chain has been replaced. Now a new problem has arisen. The crank bends, or so I am led to believe, and the bearing disintegrates inside the engine. Back to BMW with the car (oh the joys of driving the ultimate driving machine). I pay 5k to have the car repaired. I get in the car and as I am driving up the Naas road I try to check the oil reading in the car. Its not working??? The windscreen washer is not working??? The bonnet is not sitting right on the car??? There are scratches on the drivers side wing where some village idiot in BMW has leaned on the car looking into the engine and his zipper has scratched the wing (I have pictures of same). I contact the garage and they say I have to bring it back to replace the sensor in the sump no charge.Then I find the heating on the drivers side is not working. BMW said that they did not do anything to the heating (strange that). I have asked BMW for a list of all the parts that have been replaced in my car since I bought it. I am still waiting as details of anything that was repaired under warranty, I am not privy to. The service manager informs me that there is something peculiar with the mileage of my car but stops short of saying the car was clocked. I went back to the garage I bought the car from and I informed him of what had been said and what I felt had been implied. He goes to see Conlans and was told that I misunderstood what they had said to me and what they meant was that I did very high mileage.Does that mean the car is not fit for purpose and BMW the ultimate driving machine is only good for short trips to the shops and not able to cope with long distance driving??? If the car was clocked, then it would have shown up in the BMW service history. My car is serviced every 22k kilometers. If a light comes up on the dash its straight in to be repaired. I still say when the car is running, it is a pleasure to drive. It is now February 2016. The coolant leak is back. The heating on the drivers side does not work. The bonnet is not on right, but I am sure Conlans will remedy this. My insurance company will not transfer my policy onto another car if my own one breaks down again, as I have done so too many times in the last year. My policy is renewed in May. The breakdown service I use has informed me that if I breakdown again before May I will have to pay for towing, as I have exceeded the amount of tows in a year.Coolant leak fixed in June 2016, oh the joy of driving a performance machine. I have never had more than 3 months trouble free driving. At the start of July I had to replace the headlight unit with the module at a cost of 1280.00 (this solves the mystery of the blown bulbs). It is now the middle of July 2016. I am now broken down again on the Howth Road at 12:20 am. The tow truck I have been told will take almost 3 hours to get to me. Finally have the piece of ** car on the back of the tow truck. Did you know that if the engine is not started, the car cannot be simply put into neutral. No this is a BMW one of the finest motoring vehicles on the road today and because of this you have to jack up the car, remove the bottom cover off the engine and release the drive shaft. WHO IN GODS NAME THINKS THIS ** UP???As it turns out, the engine is seized. Overheating??? Lack of coolant. Checked the coolant levels they are fine??? Lubrication either too much or lack of? Oil levels are ideal and before I am asked it is the correct oil recommended by BMW themselves? Mis-assembled? I would have to check with BMW over that wouldnt I? But like asking a burglar did he rob me??? What do you think the answer will be? I have lost numerous accounts due to the fact that I am now seen as unreliable. I am at my wits end. I have tried to be reasonable and polite with both the garages and BMW Ireland but I now firmly believe nice guys only finish the race if they push the BMW car over the line. I have tried not to put my emotions or feelings in this letter. I have tried to just state the facts as I see them. I know I cannot face another year of dealing with this poor service and bad treatment from both parties.I contacted BMW Ireland and had no joy or assistance in any of these matters. I thought I was buying a premium car to service the executive clientele in the corporate sector, how wrong I was? It would have been better to have bought a 10 year old Skoda for a third of the price. At least then I would have been able to keep working. My mileage in kilometers is 315,000. I have calculated that over the last 3 years I have been off the road on average for 1 week per month. I can only assume that whoever is reading this letter, is wondering why I keep going back to Conlans BMW if I have had so much trouble with their work over the last few years. Well here is the answer. I have to keep going back to them as they did the original work and to protect the warranty on the work that has been carried out by them on either BMWs behalf or for work that I have had to pay for.I have asked, on numerous occasions, if I can bring my car to another garage to be repaired and I am told yes you can but you will have to pay for the work to be done even though I have paid through the nose for the work that has been done so far. I have driven BMW cars for the last ten years and I always said that they were the best driving machines in the world. I cannot, in all honesty, say that anymore and who can really blame me? I feel that BMW do not give a fiddlers about customer service and could not care less that their vehicle is a piece of crap. I have now bought an Audi A6 in the hope that it is better than the 520D piece of **. You may have gathered by my letter I harbor a certain amount of bitterness towards BMW and their lack of customer service that I feel has been shown to me. I am now going to setup a twitter account to highlight just how badly BMW treat their customers.

I have been in contact with Tom ** BMW, Jacksonville, FL and there is a 280$ charge for the water test, plus the cost of repair, and I have to have my windshield replaced because the stripping is coming apart. I am appalled that I have had so many issues with this vehicle (2012 BMW 335i). When I purchased this car, my thinking was that I was receiving a premium vehicle; it is far from that. I could have saved a lot of money and purchased a Hyundai and still not have had this problems that I have had with this one. Thank you for taking time to read my complaint.

I bought my 2014 X1 with 3800km on it. So far 1) the front end had to be to be replaced, 2) airbag recall, 3) Idle stop stopped working, 4) smell of fuel lingers in the interior, 5) most of the vents are brittle and break, 6) hazard lights switch is broken, replaced and broke again three days later. 7) Rear hatch door unlatches when gremlins want in or out, 8) rear door latch passenger side won’t latch. A door I rarely used.9) Valve cover and gasket replaced with 89000km (55000 miles), 10) Hole in the valve cover, 11) rust coming through under the rear hatch door. Told by Georgian BMW, Service Manager, who never worked in a body shop I was told, nor his manager, This I was told was due to a alteration. Car has never been in an accident, no record of an accident is apparent. BMW Canada told me to get the dealership to take pictures of the rusted area, Georgian BMW refused. (I won’t step foot in that door ever again and make it a point to tell anyone of the troubles I have with both car and dealership.)12) Doors locked with car running, 13) side plastic plate at bottom of door pops off. Had to use $4.00 tube of silicon on a “fine piece of German Engineering”. 14) Front cowl is plastic and broke off while hitting a pothole in the cold... Did I say...plastic front cowl like in the same plastic in the toy cars my Grandchildren play within the bathtub...but obviously more resilient. 15) Intermittent wipers are stuck on one speed. Told by Georgian BMW this was due to an aftermarket windshield. Odd in the corner of the windshield it reads BMW and I had never replaced it from when I bought the car. Funny that whenever I go into a BMW Shop to repair my car, continuously try to sell me a new and improved model of crap.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

I have a BMW X3 30i and my brake light, 4x4 light, and airbag light came on. I found out it may be my actuator, transfer case, or transfer gear. Anyways to make a long story short, I looked up this issue and found out this is not just a small problem but many older BMWs are all having the same problem. Apparently, they made the transfer gear out of plastic which tends to wear out right away. I thought this was something that maybe just a few cars were experiencing, but going on the internet, a lot of these BMWs are having the same problem. Is there a recall for this issue because there should be if BMW is making this actuator to fail on a lot of BMWs.

I bought this in April 2008 with 18,000 on it, as a 40 mile each way commuter, and with the Corbin seat and BMW bags already on it. I love it right from the start. It has massive torque, gobs of acceleration and is fast enough for me (I haven't had it flat out, but I've had an indicated 120 mph out of it without trying hard). I found it a little too buzzy for comfort around 4500 rpm. The Manic Salamander bar end weights (18.5 ounces instead of the stock 9.5 ounces) completely cured that. I found it very windy over 70 mph; Parabellum windshield, adjusted as high as it can go cured that. My other add-ons were for personal preference, not necessity. The bike is as reliable as a stone, comfortable all day, a joy to drive and magic through the twisties. At first I felt like I wasn't getting much feedback from the front suspension, then I realized it just was not having any problems, so there was nothing for it to tell me. It just goes around bends on any surface at any speed I've asked of it without fuss.

I have a 2006 550i with 80,000 miles that I have owned for 1.5 years with CPO warranty that ends next month. The iDrive locks up all the time (dealer cant find a problem; they just reboot), transmission shifts really hard (intermittently) when pulling into my driveway, which is on a grade (dealer cant duplicate a problem), the moon roof wont close (dealer said its not covered under warranty), and the front and rear window moldings disintegrated (dealer said they are not warranted; I replaced for $200); but it rides nice.The dealer owner tells my wife to trade the car in (If I do that, it wont be for another BMW). I bought the car for my wifes birthday (She hates it).I have brought it into the dealers shop countless times (cant fix the vehicles they sell). The warranty will run out (Im stuck with an overpriced **). By the way, I just replaced the battery ($200) and the dealer said they want another $200 to program the battery to the car. ** is going on?

I just bought my 2007 BMW 325ci about a week ago. I bought it 250 miles away from where I live. I was assured that it had all been inspected by BMW in Tri-Cities, WA and that it was in perfect shape. By Archibald Motors in Tri-Cities, I bought and paid for the car and drove home. It did not seem right on my 250 mile trip, but I thought I was just getting used to a different vehicle. Oh no that was not it, the fuel pump was bad. I called the dealership and they said that they knew it was leaking when I bought it! This is a BMW. There are reasons we put our lives in their hands. I am so fortunate to make it home without an incident. They did tell me to contact BMW in Boise and they would pay for the repairs and they have all done a beautiful job. My point is is that it should have never happened in the first place. I am 67 and it was a gift to myself. BMW should be more up to speed with their dealerships.

I purchased a used BMW 318 EDS last year, this is a 2010 plate with 50k coming with a full BMW service history. I thought it to be a good buy as its quoted The ultimate drive. Within 5k the clutch had gone (my previous Vauxhall did 150k on the original clutch). However I got it replaced and thought sometimes it happens. Now at 60k the timing chain has snapped! BMW do not want to know anything, not bothered, so what etc. I can honestly say a BMW is not the ultimate drive, its just a complete overpriced brand that provides no customer support for a used car. Apparently this timing chain is a known fault. However the quote by the customer services lady was there is no current campaign against the fault so we dont have to honour it. The repair bill is around 1500, so please be very wary of buying a used BMW as you may end up with a complete dog of a car like I own. I should have bought a Ford or Vauxhall. Ultimate drive… Ultimate money pit.

BMW is not fixing my vehicle under full manufacturer warranty. I was told by a customer service representatives that there will be no fix to the issue below and mainly the safety seat belt issue. The management at the BMW of North America is ignoring my request to speak with them about any resolution. They are holding my vehicle until the warranty expires in 40 days so they can kick my vehicle out of their shop. I have a loaner vehicle with an expired tag from weeks and I have received 5 tickets for it so far. Critz BMW dealership finally give me a sticker after many complaints.Fuel injectors failed first after a month of purchasing this vehicle and failed again after six months both times my vehicle was the dealership from 4 days to 6 days. Appointment is made for the third time and BMW is holding my vehicle from almost 28 days now at the Critz BMW dealership in Savannah, GA and they will be still holding it until two more weeks since they can’t fix the issue.Seat belt Malfunction for Passenger side not fixed after many complaints from six months and BMW is holding my vehicle from almost 28 days now and they will be holding it until two more weeks since they can’t fix the issue. The dealership is telling me that they are trying to find a way to replace the sensor under the passenger seat but BMW of North America is telling me that they can’t duplicate they issue. I can’t have a passenger or my wife in my car due to the seat belt safety issue. I told BMW USA that I will be holding them responsible for any safety issue to someone’s life due to the seat belt issue that BMW USA is not fixing and their reply was “We can’t do anything about it.”The Car is vibrating at 40MPH. BMW found Irregular tire wear on the front tires.. But I have a full warranty on all tires with BMW that I have purchased since I bought this vehicle from BMW, the warranty is based on all the road hazards and the cause of the vibration is road hazards and BMW is not replacing the tires. I have found someone else is insurance and registration in my car, someone from the Critz BMW dealership was driving my vehicle for private use since I saw the change in mileage and evidence of someone’s insurance and registration information.Engine makes big noise at the start after parked for 8 hrs or more. The backup camera is stop working sometimes and the navigation is loading slowly. It’s been six months or more that I am in contact with BMW of North America and the customer service department at BMW of North America along with their managements are ignoring the whole situation and are holding my vehicle hostage at the Critz BMW in Savannah, GA 31401 since FEB 12/2015 until the Manufacturer warranty expires in some 40 days. BMW of North America is telling me that they can’t duplicate the issue and they can’t fix it but not sure why they are holding my vehicle with them. They give me a longer vehicle with an expired Tag which I received 5 tickets so far but Critz BMW told me that they will be paying for it but I have to deal with all the frustrations. I reached out to BBB and at first they accept my case but later denied it after they contacted BMW of North America. The representative from BMW of North America told me over the phone in a sarcastic way that “Your case is denied from BBB and you have no case against us.” I contacted State of Georgia Governor’s office but no reply from them and I have also reached out to the Department of Highway safety for the seatbelt safety issue and no reply from them as will. I searched for an attorney to file a Georgia Lemon law case for me but attorneys told me that I have no case since my vehicle have 36500 Miles on it even though it’s still under full manufacturer warranty.

My car broke down 4 days back and I have had 6+ calls until today to schedule a towing service. Even after multiple attempts, the towing guys have still not come. The BMW roadside assistance is not doing their job.

I have a 2007 BMW 325 that I am trying out for 3 days. I brought this to my mechanic. The automatic transmission has been replaced, plastic parts for power steering pump, passenger side door, which I never opened, has issues, the seals are suspect and the AC does not operate in cold weather to help defrost. My mechanic brought me to this site! After reading the complaints, I am crazy if I buy this Money Mad Machine! I am taking the BMW back and getting a Japanese Lexus or Acura!AC repairs cost more than the car, plastic pump parts and a consumer service that gives a ** less? No way! Thanks for this site. Thanks again. You have saved me countless dollars, time, misery and aggravation! Thank you!

I have 316I model 2010. Although PM services are being performed at BMW service center as per BMW manual, but while driving, Ive discovered that air condition is not working. Cairo BMW service center informed me that the coolant has to be replaced. Im wondering that an expensive car manufactured by reputable company, an important part gets faulty within 3 years after 42,000 km which is not happening in cheap cars. The problem is not only the cost of replacement but what hurts me is driving long way in sandy and hot weather with no AC and the cost of renting a car while my BMW is being fixed. This makes me hesitant to depend on my BMW car again, although it is not the case with BMW brand name. Please advise what to do. Thank you and looking forward to hearing from you.

This is a reply to Charles of Hobbs, NM: In regards to the gasoline smell, Charles, you need to replace your charcoal filter and make sure the rubber hoses are not cracked. Secondarily, when you fill up your car, stop pumping gas as soon as it clicks off. Dont fill it to the top; it overflows into your charcoal canister. You can find the part on bavauto.com or rockauto.com. Its very easy to replace.

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

I purchased a Custom 530i series in 2005. The car has been the best in performance and care. We only just recently had to invest $ into the car and it has 119000 miles on it and that was for brakes. The only issue I have to complain is replacing tires every 2 years. Yes the handling is awesome BUT they should warn you that it wears on tires more than the average car.

BMW X5s include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

I had a significant engine oil pan gasket leak requiring a costly repair with a 41/2 year old 2009 BMW 535 at 57,751 miles in December 2014. On this occasion BMW were very responsive and promptly reimbursed 90% of my costs. I have now had an identical but even more costly repair at an even lower mileage, 47,983 with a 2013 X5 with the same engine. On this occasion BMW have been leading me on a circle jerk routine for nearly a month. My question is therefore, is this a systemic problem with this engine or have I just been unlucky?

I have a 2004 BWM X5 4.4, sticker price of just under $66K in 2004 dollars. In August 2014 I installed a BMW trailer hitch so I could tow my travel trailer. I ordered the wiring harness for the lights at that time. They had been on BO nationally and in Germany for months at that point. Today Im told by BMWNA customer relations that BMW will no longer be providing that part for the older X5s. Im SOL.Its past their mandatory 10 federal regulation, so if you dont like it buy a new model to tow anything with. I currently own: 1999 BMW M Coupe, 2004 BMW X5, 2005 BMW K 1200LT. Previous: 2007 BMW K1200GT, 2002 BMW K1200RS, 2009 BMW R1200GS, 1995 BMW 318, 2004 BMW 750. Do you think I will buy another one? Is this any way to treat customers? Is a 10 Year old $66K vehicle really disposable? Shame on BMW for their practices and policies. Anyone else interested in filing a class action lawsuit?

Bought a used BMW 335 with 62,000 miles on it for 1/3 the price of a new one. At 91,000 miles only basic maintenance and still does not burn oil despite twin turbos and GDI. I plan to keep it as long as it runs.

My complaint is in regards to how BMW handled a known issue with their Footwell Module 3 (ie FRM component). I recently purchased a used 2010 335i. While out Christmas shopping the car would not start. We had AAA tow it to one of their repair facilities. Their diagnosis determined the starter had died. After installation of the new starter, the repair shop was unable to get the windows back up. Upon further diagnosis they suspected an issue with the FRM module (which controls things like blinkers, wipers, automatic windows, etc). We then had the car towed to a local BMW dealership who confirmed the FRM was bad. Apparently, simply reconnecting the car battery which AAA had disconnected to do the starter replacement caused something in the FRM to get fried.My issue with this situation is that both AAA and the BMW dealer were aware of an issue with the FRM module in this model year BMW. BMW itself was also aware of the issue and offered a 10yr 150k mile limited warranty on a replacement. While my car is well below the mileage limit, it was just past the year limit and so BMW would not do anything to help with the cost of a new FRM. With parts and labor the new part was $1200.With other car brands Ive had, when there is a KNOWN issue with a part, the car company issues a recall and fixes the issue at no cost to the owner. This is what BMW should have done with this FRM issue. It was a known issue to the company (caused by something other than normal wear and tear like with my starter) and should have been replaced for me -- if not for free, at least with some kind of discount.

I lease a $120,000 750xi and have had nothing but problems with this car. The car has been in the shop over 10 times including the recent 25 day trip where they replaced the engine!!! On a brand new 2016 lease never owned before. BMW refuses to make my payment for me. They are the worst company I have ever dealt with in my life. They lost my car once, one time gave me the car back with a flat tire. The list goes in. THE WORST COMPANY EVER.

Between replacing wheels and tires the electrical problems are mounting up. Now I hear clunking from the transmission. I have had injectors replaced two times, fuel pump two times, rear tail lights, one front headlight and I wish I could only tell you about the gremlins with the seat belt, turning the wheel and having the phone call someone. Having the roof not open and close properly. You wouldnt believe.

I contacted, and posted my concerns on the web site about the fact that there is no glove box actuator motor available when it goes bad. The hardtop convertible has an automatic locking glove box actuator motor that locks when you lock the vehicle. If you want to fix the problem, get this, you have to order the ENTIRE glove box, which includes the air bag. German engineering is CRAP.

While headed to vacation from New Jersey to Canada, our BMW 328i xDrive began to experience a tapping sound from the engine and shortly thereafter, the check engine light lit up, at which point we used the BMW Assist feature for advice and to locate the nearest BMW Dealer. Explaining our situation to the BMW Representative, we asked for the nearest BMW dealer. Unfortunately they were over a hundred miles away, but the BMW representative informed us that we could continue to drive the vehicle with the service engine light on indefinitely as long as it wasnt red or flashing. We thanked her and proceeded on our journey. A couple of hours later, the tapping turned into a knocking sound and we again used the BMW Assist feature who located a dealer in Rochester, NY. She proceeded to place a 3-way call and remained in the background to listen. We were informed from the dealer that they could not get us in, but he reiterated that we could continue to drive the vehicle with the service engine light on indefinitely as long as it wasnt red or flashing. We continued into Canada, checked into a hotel, and parked the car for the night, searching the internet to locate the closest dealer which turned out to be Performance BMW in St. Catherines Ontario.We brought the car to Performance BMW in St. Catherines, Ontario, Canada in the hopes that they could have a look to diagnose the problem.Tanya ** was very understanding and sympathetic to our situation and she got our car right into a bay for diagnosis. We sat patiently for almost 2 hours until we were informed that it is taking longer to figure out the problem, and that BMW uses Enterprise Rental rather than loaner BMWs and we were put into a Hyundai Sonata, which is NOWHERE near a comparable vehicle to what I have purchased. After returning to the dealer to get the remainder of our luggage, Tanya informed us that as soon as they have a diagnosis, they would contact us.We returned to the dealer the following day hoping to get the car, and continue our vacation to New Hampshire, when we were informed that the main bearing of the crankshaft was the problem, and that the parts have to be ordered from Germany, which would take anywhere from 3-6 weeks plus the time needed to put everything back together.We were advised that Performance BMW could only cover the rental for the end of the day (second day) and that we would have to cover the remaining rental time, and then submit our expenses as part of the trip interruption clause, but there is no guarantee that it will be reimbursed.We have made several attempts to contact BMW North America. All we have been told is that until we have our vehicle back & submit our expenses, BMW North America will take the expenses under consideration for reimbursement. This is unacceptable.BMW of Mt. Laurel (purchasing dealer), indicated that if we had brought our car there for repairs, we would have received a loaner car until our vehicle was complete; and Performance BMW indicated that if we had purchased the vehicle in Canada, and brought it there for repairs, we would have received a loaner car until our vehicle was complete; but since a foreign dealer is working on a foreign car, neither dealer wants to cover the cost of the BMW loaner vehicle that we are entitled to let alone figure how to get it back to us.Once the car has been repaired and everything is in working order, we now have a new problem. We already took our vacation, now we have to take time off work to get our vehicle that failed.In addition, we now have a new car that had to have its engine rebuilt with less than 30,000 miles...not only will it affect our comfort level in this vehicle (do we take it on a trip, will it break down, what will it cost, etc.) but now we feel that this will affect the trade-in value of the car. I have spoken w/ several service advisers and sales personnel all said that this engine issue is not at all common, and the work will not affect the value of the car. However, I do not believe that is an accurate statement. There has to be something that can/will be done by BMW to correct this issue. At this point, I feel that BMW should replace the vehicle w/ a comparable BMW. If your resolve of this matter is not to our satisfaction, we will have no other choice but to leave the BMW and purchase a better quality luxury vehicle.

2004 BMW 325i at 126,000 miles. No reverse, no warnings. Just letting people know.

Engine rebuild after 110,000 miles - Heres the scenario. I was driving home from work and a yellow thermometer lit up on the display screen and in less than 10 seconds, a red thermometer was displayed. I pulled off the freeway and immediately felt the lack of power in the car. It felt like I was driving a 4 cylinder car. There was never any warning of low fluids or overheating before this. I filled it with BMW coolant and drove it to my mechanic. While I was driving to the mechanic, I got a low fluid warning, yellow thermometer and red thermometer within 30 seconds. My mechanic took a look at it and I have a blown head gasket, which is costing me $2200. Ive owned the car since day one and have kept up with all the maintenance, with one year out of warranty. I didnt expect this to happen. BMW has to add temperature gauges to their center display. I had no knowledge that my engine was overheating or that I was low on fluid until it was too late. Im out $2,200 and need to find alternative transportation while my car is being repaired. At this point, I would not recommend a BMW for anyone.

3 Year Tire & Wheel Contract for BMW X5 - I thought I was purchasing peace of mind. That was what I was told when I bought the warranty. When I ran into a problem, no one was able to help. I was told to replace the tires on my own and get the money back from the contract. Little did I know, they pro-rated the money I paid and then gave the money to the lien holder.

I have a 2012 BMW X5 and the rims are always black and dirty. I took it into my local dealer on Dixie Road in Mississauga and was told there is nothing can be done as the brake pads are made to release the black power and the rims will always be nasty. Also I have a Samsung Note Edge phone that I just bought and was also told that it cannot be paired with the bluetooth as BMW doesnt support or have the updated system to make it work. Why pay $90,000 for a vehicle that your phone cannot pair to and have to drive around with filthy rims. Help...

How many of you guys have had to replace your door handles on your BMW X5 from the year 2005 to 2008? How many of you had to replace your windows and how many times have you had to do it? Theres a defect - very very bad defective thing in their door handles to the point where they will break and you cannot get in or out of your vehicle. Also with the windows they will fall all the way into your car like theyre not like its not heavy enough to hold it. Okay its a shame that all of us have had to go through this and we repair it and we dont ever do anything about it. If I would have known that I wouldnt have purchased it. I cant get in my car from the outside at all without going through a window after breaking my car every time I want to drive it. Its a BMW X5 2005. Thats a shame. Should no luxury vehicle have a handle broke on a car. Ive never met or seen a car that had a broken door handle or is that the windows just fall down into it like the wires are not heavy enough. But BMW does not want to admit that its a defect. I dont know why theres no class action lawsuit but I will warn you do not buy yourself a BMW X5. The handles will break and you will repair them all of them. You will not be able to get into your car okay. Dont even do it. Its not even worth it their alternators. The car goes through alternators like its going out of style. Every time you turn around youll be buying a new alternator because the oil sticks into the alternator. These BMWs are highly defective mostly all of them. I dont know nobody who hasnt repaired a door handle. Do not buy one of these.

My Z4 power top motor got water in it and shorted out (2nd time I paid to have replaced). The dealer broke the windshield to repair the gasket around the front window and made me pay for a new windshield.

I have a BMW X5 (2012) which I purchased new, it had an AC problem however that wont be fixed by BMW. Here is my story on the X5. After warranty is done at 50K miles this is where all the troubles start. Thermostat failure a 2500$ repair, Burnt Oil smell, fluid leak repair $2500 in 2016 by a BMW Repair service. Took it to the dealer to see if it would resolve and he replaced the same Oil Gasket leak at East Bay BMW in Pleasanton, CA for roughly $2500 in Aug 2017. Now I take it back to the dealer and ask him about the 2 year warranty and he says it is a different issue and I need to spend another $1500 to get this fixed. There is no end to the excuses for bad repairs but I wanted to call out that my experience with BMW and their repair technicians is so poor that they refuse to accept responsibility or address the issue.

So my cars power went out, I did some research about the recall it had with the battery cable. I got the car sent in for that battery cable recall, they ended up taking longer than expected to fix it. Okay so I was patient, very nice to the dealership. They told me the car is fixed, I went and got the car. Whilst getting it, I was told that my regular for my back window is broken... Weird, my regulator wasnt broken before. So the service advisor told me he was going to get his manager to fix it then hell get the car out to me asap. So I thought they fixed it, didnt think anything of it. I took the car, wanted to listen to some music... Turns out my aux import AND USB port are both not working. So Im okay with it, called them about it and the service advisor, Cody, never answered my call. So I went on with life. Take in mind, two of my friends who got this recall done, BOTH of their starters went out at the SAME time. So I told this guy, Cody, that if my starter goes out... Ill be back, he goes thats interesting, but definitely let me know if the starter goes out. So I have the car for one day... I pull up to a gas station, turn the car off to get some gas. Try and turn it back on. Wow turns out my starter went out. Called BMW to get it looked at, they tell me my starter is out and that its going to be a whopping $1,400 to fix my starter and regulator for my window. This is ridiculous, so the manager called me and basically said that Im WRONG over and over and he had to be right. I asked him if it were a possibility that the starter got too much power to it? From this new cable. NOPE Im wrong, theres no chance at all. Just because the starter is somewhere else doesnt MEAN that this recall defected my starter. Weird cause my car was in perfect condition before that recall, and before the power went out. Will never be doing business with this corrupt company ever again.

Purchased a 2015 BMW X5. Three weeks later it stalled on the highway. Dealership said it was a fuel pump issue would be two weeks. Vehicle has less than 600 miles on it. Problem must be across the fleet because there is zero balance in the US. This is unacceptable.

I got a lemon. This is the most expensive car I ever paid for. I had driven many different types of cars. So far this 2009 BMW 335i gave me so many troubles. My car is 19,500 miles and since December 2011, my car had been at the shop for 13 times. It’s in the shop again right now and I dont know when Im going to get it back. Its one problem after another. BMW advertised their cars as the ultimate driving machine, I think the quality of their cars had felt way below standard. There is nothing I can do about it since besides selling it. Dont bother to call their service manager or BMW of North America to waste your time. You will be going around in circles and you will find yourself angrier with gaining nothing. I had drove BMW for many years. Bottom line is, do not buy any BMW, the quality of their cars is not built like before.

BMW K1200r motorcycle - I bought the bike new in 2006; it now has 5000 miles on it and the transmission is shot. After being told by the dealer it will cost $6,000 to repair and BMW has a known issue with this transmission to the extent that they totally redesigned a new transmission that my existing clutch and associated parts will not be compatible with, they will not do anything towards customer goodwill even though they have known of this problem and never sent a notice while it was in warranty to get it checked out. I guess its true that BMW is an acronym for Bring My Wallet. This will be the last BMW anything I ever own. Such poor customer service!

Ive been driving BMWs for 15 years and had come to trust the brand. I decided to spend a bit more than I wanted to buy a newer version (6 years, 2007 320D model) to try to reduce the generally high costs of maintaining old BMWs. The car had 80k miles, sounded and drove OK. Little did I know that between 2007 and 2009, BMW built their cars with weak timing chains and located them at the back of the engine where they could not be replaced without complete engine removal. Furthermore, the lower timing sprocket is integral to the crankshaft, so the latter has to be replaced as well even though the shaft is hardly worn (600 for the bit). If the timing chain is slightly noisy (not noticeable to most people), the cost to fix is at least 2000. If the chain fails, the engine instantaneously loses power without warning. If you can recover yourselves safely on foot from the fast lane, or wherever, the bill is at least 5000.My local mechanic noticed the slight noise under the engine. I took it to the BMW dealer who agreed that the chain should be replaced. BMW then declined to offer any good will contribution to the repair cost because the car was out of warranty and had been bought from a non-BMW dealer, even though all but the last two services were carried out by the BMW dealer. I have been advised by an engine repair company that they are repairing 3 or 4 of these engines per week (including other models made in 2007-2009) and that the new timing chain is stronger than the old, implying that a design-failure has been admitted by BMW in practice, if not officially. There is no instruction in the owners manual to check the condition of the timing chain (as there is for cam-belts in other makes) so owners are unwarned of this costly maintenance task. In my opinion, BMW, by not admitting their calamitous design errors, are foisting the massive costs onto owners. Be warned of BMW incompetence and insensitivity if you are thinking of buying one of their cars. I would be pleased to consider taking part in a class action against the company, alleging that their denial of fault is false and that they are liable for all repair costs. This would need proof with expert witnesses but might be affordable if enough people come forward.

Im a long term BMW customer that took pride and enjoyment in driving BMW products. I have purchased 4 motorcycles and 2 cars. Sadly, I had the misfortune of purchasing a 2009 BMW 1300 GT (vin # **) with 11 pages of recall repairs. I purchased the bike from BMW of Oklahoma in 2010. The bike was a demo. I have found out that the dealer had stalling problems with the bike because in 01/23/2010 (6510 km) the shop worked on testing software. At time of purchase, I was not informed that the bike had a serious problem or that BMW had issued a Recall 09V471000 on the bike - Engine stalling could result in vehicle crash dated 12/04/2009. Remedy: BMW will notify owners and repair the motorcycle free of charge. BMW did not notify me of the recall. If I had been notified of the recall, I would never have driven the bike and would have gotten in touch with BMW.On 07/29/2011 (33234 km) I took the bike to Bobs BMW because the engine was stopping: again testing software. On 06/22/2013 (65734 km), while on vacation, I took the bike to Eurosport BMW of Asheville for the same problem: same repair. I did not ride the bike in 2014. I started having same problems again this year. While on vacation, I stopped at BMW dealer of Montreal on 07/08/2015 (38493 miles). They said the problem was not software but the stepper (idle) motor and airbox. On way home, I stopped at Velocity Cycle BMW dealership. They made the same recommendation as the Montreal dealer.I have been in touch with BMWs customer service and all I keep hearing is stalling tactics: bike is out of warranty, waiting response from regional representative... Im tired of being ignored and given bad information. Its fortunate that Im a good driver and have not crashed when the engine stopped. I have taken the bike off the road and will not drive it. Will someone in BMW please take action and solve this problem.

Since I bought my new 2007 BMW 530I in 2006, I have had a squeaky brake problem - a defect in the rotor. Up to this date, 2012, this problem has not been resolved. I have taken the vehicle into the dealerships repeatedly to fix this issue over the last 6 years, but it has never been fixed, and they never told me that the rotors needed to be replaced to fix the squeaking brakes until now, as my maintenance warranty is expiring soon. Out of all the years I took it in, they never told me this until now, and they appeared to be trying to get money out of me to pay out of pocket. Under the maintenance warranty, I need to drive the vehicle another 14,000 miles before they can replace the rotors for wear, but my warranty will end before I can drive that amount. Otherwise, I will have to pay out of pocket $900 per rotor to replace. I also contacted BMW customer service, and they told me they cannot do anything under the maintenance program and the warranty for the rotors expired already. I am very upset that BMW cannot resolve this squeaking brake issue. Im upset that the dealership never fixed this issue from the beginning, and BMWs poor customer service cannot help me. The squeaking has become unbearable wherever I go. Dont ever buy a BMW; overpriced and poor customer service.

I just purchased a new 2015 BMW 328i xDrive from my local BMW dealership about 6 months before I received a transmission fault warning and the car had rolled while in park into oncoming traffic crashing into a guardrail. Luckily the car rolled so slowly, it only caused very minimal scratches to the front bumper and no one was hurt. I made a complaint to BMW North America and had the car inspected. When I first left at the dealership, BMW let me know it would be looked at by the in house mechanics as well as their corporate team, and that they would keep me updated on the inspection progression.This process took over a month and when I inquired about the car, the dealership informed me the final corporate inspection was done 2 weeks prior to my inquiry; and that they were told someone in their corporate division was supposed to notify me of the report. Since no one would tell me what the status of my car was, I called the corporate office where I was told the car was looked at, and the mechanics were unable to find any significant faults or factory defects. Since no factory defects were found, BMW took no responsibility to what happened to my car, told me it was safe to drive and that they would sent me a report of the inspection.BMW never sent me the promised report of the inspection and I didnt not want the car back as it felt very unsafe. Ive owned the car only 6 months and put less than 4,000 miles on the car before this terrifying incident occurred. BMW told me the car was valued now at only $27,000 of the original $60,000 and would suffer the difference to return it.Before this car, I owned a 2003 325xi, which had a manufacturer recall in the driver and passenger seat heating system causing the seats to overheat. The seat heaters burned holes in each seat through the leather, burning my thigh in the drivers seat. I notified BMW of this and they told me they would only fix the burned drivers seat, not the burned passengers seat because the car was out of warranty, and that I was lucky they would even fix that.I made the mistake of buying a BMW not once but twice now, thinking they had well manufactured cars and mediocre customer service. Now I am certain they have unsafe cars and terrible if any customer service. I feel very generous giving BMW 1 star but 0 isnt an option. If you are looking to purchase a new or used BMW, do yourself a favor and buy an Audi instead.

I have dealt with Victoria BC BMW now for 5 years and am sorry to say that they have lost me as a customer. Forever. Awful, horrible, deplorable service. They simply disregard the clients concerns. Over the past 2 years my vehicle has been in the repair shop to have the following fixed and they simply just say they cant fix the following: a) A car that just stalls out of the blue for no reason. b) Brakes that squeal in reverse. c) Also the brakes needed to be replaced after 10K km!!! Which was not covered by warranty. This is ridiculous and there needs to be a recall on that model - 2018 X1.d) The trunk closes when you are half way inside of it. Very scary. I requested they disengage that automatic setting and they were unable to do it. ???? So I have lived for 2 years in fear of going into the trunk because it would randomly close on me when I was inside of it.BMW VICTORIA- you do not live up to the customer service mission statement of BMW.

Bought new BMW X5 3.0l 2002 in October 2001. Total out-of-pocket repair costs about $21,000. Best version of the X5 BMW made and dream to drive. Only shortcoming is modern safety systems - some can be retrofitted if desired.