My 2011 GMC Terrain 4-cylinder has very poor fuel mileage, 23 max on hwy although advertised at 28+. It has jerky shifting between 4th and 5th gear, noisy front fuel pump and poor turning radius.

It has been 3 months since GM has classified our truck as a lemon, and still do not have a replacement truck. After complying with documents 3 times to Henry and getting little to no help we were turned over to Sean who has only been slightly better. If you ask to speak to his supervisor first he will then call you back, then today being told by Sean that he contacted the Dealership about ordering us a new truck, then checking with that dealership and being read the emails from Sean this was not the case. I was told that we had to find a like truck and send the VIN # which I have but the truck is sold by the time Sean gets around to replying to the emails I send. This whole experience has caused extreme hardship as I need the truck to tow our trailer to Houston for my Husbands cancer treatments and it has been a financial burden driving and paying for Hotels as well as compromising my Husbands health by staying in Hotels, etc. All we want is a truck to replace the Lemon Truck we have so I can keep my Husband safe in our own trailer.

I purchased 2011 Equinox Dec. 2010 new with 65 miles on it. It has been in the shop for repairs ten times from Feb. 2011 to Mar 2014. Engine problems (twice) same thing, transmission, air conditioning, seat belts. All was under warranty. Recently, my Equinox was hit by another car. It was hit on the driver side, front wheel and front. The body shop quoted a price of $8,400 for repairs. It ended up $9,633. The body shop had my vehicle for almost a month to repair. The second day, after I picked it up from the shop, the engine light came on. I took it back to the body shop. They had to take it to a GM shop to run a diagnostic test which they charged $97.00 which I paid. The #2 coil needed replacing. They said this was not covered under my 100,000 mile power train. They are saying this was not related to the accident. NOT A HAPPY PERSON HERE. I have bought 3 other GM cars. No problems. I thought that if you bought a vehicle new, you would have only basic minor problems. I have 76,425 miles on my vehicle and it should be worth about $14,000 to $17,000. Once this vehicle is repaired, Im trading it.. I WILL NOT BUY ANOTHER GM CAR. I WILL BUY NISSAN, FORD, OR TOYOTA. YOU JUST LOST ANOTHER CUSTOMER.

I am contacting you in reference to my vehicle. Unfortunately the service manager William has showed and made it very clear he does not want to service my vehicle at all. He told me that he did not know 100% what was wrong with my car unless they tear it down and that his techs dont want to do that and he dont want to pay them to do it. I had took my car to a front end specialist and got a second opinion and they suggested struts and strut mounts. He told me that if my warranty cover my struts, he would have them changed and I was going to pay for the strut mounts to be put on, which he said would be an extra $56. He also stated I needed a timing belt which is going bad for the second time around. I know when I bring my vehicle in, the parts that I am told are bad are covered under my warranty. He told me my warranty denied my struts but when I called come to find out, they never mentioned the struts at all being needed to repair. He also made a big deal about my warranty not covering my timing belt and they do, its in black and white and plus I asked them myself. Well, he called my warranty and told them that I dont need any struts and there is nothing wrong with my timing belt so they could block my repairs and he did not have to pay the techs out his pocket to do the work. I always come there for service to my vehicle from oil changes I paid for on up. I have never had to fight and bicker to get my car serviced there before at all. This unprofessional matter and stunt he pulled was uncalled for, all he keeps doing is wanting me to come out my pocket for repairs. Why should I if I have a warranty to pay for the labor and repairs? He tells me if they pull my front end apart, I will have to pay the tech out my pocket to do it. I am past fed up with his attitude and unwillingness to repair my vehicle. On top of that, lying to my warranty company so they can block the repairs so I can pay for them myself and basically, his way to show me that he is not going to fix my car and he is not going to let his tech either. Timing belt is a major repair issue. This is my only mode of transportation and for him to lie about it so he want have to do anything to my car - WOW. I have never seen this type of service before at all. If I know my parts are not under warranty, I would not bring my car in to have techs fix it when I know they have to be paid. Plus, warranty cover labor and parts and all this service manager does is throw in my face about he not going to pay the techs and someone has to pay the techs and he not paying them out his pocket. Customer service should be this service manager main priority and not how much money you can spend for parts that are all ready under warranty, makes no sense at all. Stop throwing temper tantrums when its work that need to be done and you dont want to do it. Its part of your job to work and make sure the customer car does not leave the same way it came in, which mine has every time I took it in to be serviced. This is not the first time I have had to get my front end looked at. One time they charged my warranty people and come to find out when I got the car back same way it went in. No work was done to my vehicle at all. The tech admitted that he never changed anything on my car that he had another car like mine and did that work to it. This service department and service manager are very unprofessional and wants to take the easy way out of things. Then he told me that he can spray some lubrication on the parts and that will take care of the noise as well as how my main concern should not be the noise, it should be the oil leak that I have never seen in my drive way - which is more than likely from my cover gaskets I paid out my pocket to have changed.

Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had me give them 500.00 to replace the wheels which I did. Got new wheels on, got home from dealership and looked the wheels over. To say the least they looked like **. I could see sand scratches all through the chrome and pit marks everywhere. I took them back to the dealership the next day and they said there was nothing they could do. Fast forward a year and 7 days and the chrome is peeling, and the tires wont hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, Ill never purchase another GMC product again. Its sad when you spend so much on these trucks that they wont replace something so simple and go back on the company that refurbished the wheels.

I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and have had it on the garage 3 times for major repairs. The first being a thermostat and seals on the coolant lines. Then had to have all the coolant seals replaced after it overheated again. All of this happened before the first 30000 miles. Most recently my check engine light came on so I took it in and found that a wire for the valve intake to the emission system had broken. All of this on a car barely 3 years old. Contacted GM with my concerns and was told that they would contact the dealership so that the dealership or GM would cover a portion of the repair expense. Was contacted 2 days later by dealership. They said it wasnt their problem that they did their part and would forward my concerns back to GM since my problem was with the car not the service I was given. Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

We really need your help. My husband and I were at a friends house. When we were leaving, our vehicle (2005 Chevrolet Suburban) would not start. It would power on but not turn over. Our friends own a collision repair and conduct state inspections in Wallis, TX. Our friend told us our fuel pump was the cause. So, at this point, we decided to get it towed to the nearest Chevrolet dealership for repair. Traditions Chevrolet in East Bernard, TX is only 10 minutes away from where it stopped. Gordon was the service manager assisting us in the repair. He assured us that he would run a diagnosis on the vehicle. At that time, I made him aware of the two messages on the dash which read: Stability Ride Control and Tire Pressure Gauge. I also mentioned that our friend told us it was the fuel pump. He then again reassured us that he will run a diagnosis and will contact us with the results.When Gordon called four days later, he advised us that it was the PCM (computer) and it would need to be replaced. We agreed. Nine days later, he called advising us that the fuel pump will need to be replaced. We agreed. At that time, I reminded him of our conversation about what my friend said and his assurance he gave us about running a diagnosis. He then stated he needed to get the car running before he runs a diagnosis on the vehicle. I found out later that was not true. When we went to retrieve the vehicle, it was running loud. Gordon said it was hot (the weather) and it was the fans needing to run to cool it off. We went on down the road about two minutes. The noise persisted, and we decided to go back to the dealership. When I took my foot off the gas to turn around, I noticed the odometer was ticking down. When arriving back at the dealership, Gordon said he would need to keep it to look at the problem. We agreed, telling Gordon that we understood if a mistake was made and that we just want it to be repaired correctly.A few weeks later, he called and told us it was ready. Since I was busy, my husband went to retrieve it. In the commute back, he noticed that it was shaking when it gets to certain speeds. He also stopped to get gas, and the pump would stop as if the vehicle was full. When he pumped slowly, the gas would go in; but after a while, gas would spit out of the tank. After talking with my husband, we weighed our options. We decided to call GM to get help. We first spoke with FJ, explaining all the problems. He contacted Gordon. FJ called us back stating that Gordon said they have never serviced our vehicle. When letting FJ know we have receipts and would be happy to fax them to him, he explained the policies and could not get faxes from consumers. FJ told us he will do further checking and he would get back to us. After that, I spoke with several people at GM to no avail. My husband became ill so my attention was on him. About a month later, I contacted FJ again. He in turn sent me to Regina, a district specialist for GM. FJ explained that Traditions Chevrolet was in her district. When speaking to Regina, I explained the issues, all of them. She said that she would look into it and will call us back. Upon talking to Regina again, I asked for a refund for work on our vehicle and for the two-week rental we accrued. I explained that we live in approximation of one plus hour away from that dealership and we would prefer to take it to another dealership closer to our home and have Traditions Chevrolet to pay the other dealership. She in turn called Davis Chevrolet, and Mike (the service manager) told me that we would have to pay for diagnosis in an excess of $100. After a back and forth missing each others calls for about three weeks, she called and I explained what Mike told us and explained that we just paid Traditions Chevrolet $1230 and we have more problems than which we started. We just couldnt afford to spend any more money on Traditionss mistake. She called Traditions again and spoke with Mark, the new service manager. When speaking to Regina again, she assured me that we would be reimbursed for the rental and they would correct the problems which were caused because they warranty all their work. We drove to our friends in Wallis on Tuesday (10/8/12) to meet the service manager Mark. He brought us a car (Impala) to drive. On Friday (10/12/12), I spoke with Regina and she told me that any repair will be up to Mark, the service manager. After the call, I called Mark. Mark told me that the problems were not related to the repair and all the issues were a coincidence. I asked, If they replaced the fuel pump, then they had to drop the fuel tank. He said no and that all they have to do is take off a few screws. They dont touch the tank. He then told me that I was not totally forthcoming with him and all of these problems are because our vehicle is too old. He then began to laugh. When I asked him Is it funny? he continued to laugh. Preceding this call, I contacted Regina and left a message about Mark - the blatant rudeness, the statements he made and I wanted to speak with her supervisor. Today Monday (10/15/12), I spoke with Regina and have it all recorded. She was just as rude and obviously not willing to help. She stated that all decisions were up to the service manager. There is more but all on recording. If you would like the recording, I will send it to you. Please help us.

2014 Silverado LT with 42,000 miles, PO102 Mass Airflow sensor code. Cleared code only to have it come back on in less than 10 miles. Called GM Customer Service at which they issued a Service Request # and told me it was under warranty. Scheduled appointment with dealer to get it repaired only to find out it wasnt covered by factory warranty and there would be a charge of $309.00 to replace it. I called Customer Service while at the dealer and they argued back and forth with each other with the final verdict of NOT COVERED. I just lost 4 hours work @ over $40.00 per hour for this **. This is my last GM product. Only TOYOTA from now on.

This is specific to a GMC Dealership but when I reached out to GM Customer Service last time I received no help at all. Overall, I am very disappointed with both of my experiences with Todd ** and will not return for any service. My issues may be limited to the salesman I worked, with but I will never do business with them again. My husband and I have now leased 2 vehicles from Todd ** and have had terms misrepresented and glazed over leading to large unexpected bills. First, we took my wifes Terrain (November 2016) in that we had leased through another dealership to find out my options. We wanted to buy it out since there was some damage we were afraid of paying for. I kept asking what the buy out would look like monthly but was never given the option and told it would be dumb to buy it out as the price was over the fmv. I was told to not worry about the damage to the previous vehicle and that they would pop out the door ding and take care of the scratches and that they didnt think I would receive a bill. I kept reiterating that this is very important to me as I did not have cash at the time to pay for other things. On top of this we asked about the GMC family discount as to whether it would still apply to us because my grandfather had passed away and we were unsure if we still qualified. Once again, I was told to not worry about it and they would figure it out. I asked worse case scenario that we dont qualify what would the outcome be and was told we would figure it out. My lease term was signed that night including the discount. Upon realizing we do not qualify for the discount the sales agent asked us to pay the almost $1200 difference which I had asked if that would happen and was told they would figure it out. Fast forward to a month later, and I received a bill for $1300 on my vehicle for wear and tear after being told to expect nothing. I realize they cannot guarantee that we wouldnt owe anything but none of the dings or scratches were even taken care of as I was told they would be. Shame on me for not getting anything in writing but these practices led me to sign a contract on false pretenses. We left saying never again. Secondly, we leased a Sierra (February 2016) which is now up so we took it to another dealership to turn in and were slapped in the face with what we owed. It was a loaner vehicle which had roughly $5,000 miles on it. (The first Terrain was a loaner so we had experience leasing this type of vehicle.) We were told that the lease was for 10,000 miles a year for 2 years (20,000-mile lease). We kept discussing this as I was afraid 10,000 might be cutting it close for us. Cue the sales representative to sell us the extended coverage allowing $400 of extra mile coverage which equaled to be about 2,000 more miles which they explained meant 11,000 a year so we signed up. We watched our miles closely through the 2 years and calculated we may still owe around $100 due to an unexpected trip we took that had us a little over the 22,000 total miles we thought we had. Fast forward to trying to turn in this vehicle, we were told the lease was for 20,000 including the 5,000 that was previously on it meaning really, we only had roughly 7,500 a year. This fact was never remotely discussed to us but in a small box in the lease we see that number. I realize we signed the paperwork but how do you tell someone something and agree to terms and then fail to disclose some of the largest facts of the agreement. We also discovered there is a $495 disposition fee that was never discussed. It seems pertinent to me to disclose things like this rather than hide them in a long list of papers that they shove in front of you to sign.I am also against the survey they hand you on your experience to fill out in front of your sales rep. They hand you a piece of paper saying Todd ** only accepts exceptional here fill this out while I sit in front of you making it extremely uncomfortable to honestly respond. While I understand that there is nothing legally wrong with this, it is definitely not good practice.

I own a 2017 Escalade. Bought it brand new, right out of the showroom. Ive had nothing but problems with it since the beginning. Lost my brakes in 2017 with my disabled daughter in the car along. Recall for car. Shaking terrible, stalling, and Malouf Cadillac wouldnt help me. I have a long list of service issues on this vehicle. Made a formal complaint with GM and said they closed my case cause they werent able to get in touch with me, really!!!! Car is in dealer now for almost 12 weeks. Now to find out the car went on fire while they were servicing it. Called GM again to find out the case was closed and had to reopen complaint and now have to wait 3 days for claim to open before I can speak with anyone. This is was $85,000 vehicle get you!!!! Still waiting and furious!!!!

We bought a 2005 Buick Rendevous in 1-1-2005. We, and two different servicemen, have never been able to remove the spare tire, when needed. The cabin heat controls dont work properly, a fuel filter and sensor has to be removed for service periodically, and be replaced. The radio wont pick up stations, as well as my 1999 F350, and when my wife took it to Deters in Atlantic, Iowa, she was treated rudely. From reading the complaints of others, I dont believe I am interested in another GM product! It doesnt sound like you take care of your complaints. I will be buying a new 1 ton crew cab diesel pickup in 2012, but it doesnt look like Ill even consider GM.

Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine and 4L70 transmission, along with all the accessories, computers and wire harnesses. The engine works great, but the transmission wont shift. I have called GM Performances hotline techs for help and got a case number. I never get a good answer from them on connections I am supposed to make and the pinouts they send dont match up to what they are telling me to do. The last tech I talked to told me to bring it to my GM dealer with my case number. I did this yesterday, 12-5-12, and they were looking at it today. I had to bring them my laptop to look at the program and they called the techs twice, still with no answers? What is the big secret with the so-called plug and play units? Why cant I get the right wiring harness or computer program when I buy this unit? Not clear instructions even for an old GM mechanic. Can I get help with this? Thank you.

I purchased a 2017 Chevrolet Silverado in February 2017 with only 26 test drive mileage. Fast forward to August 2019 the vehicle wouldnt go into drive or reverse so I had it towed to Bomnin Chevrolet in Dadeland service department. I have always kept up with my OnStar diagnosis report which never had any major concerns just alerts when we need oil change or minor stuff i.e. tire needs air. The vehicle had no accidents or major repairs ever done to it so Im not understanding how the service department tells me I need to pay $4,600 for new transmission. I called GM customer relations and advised them of this but 2 weeks after all the back and forth no one to this day has resolved anything. Im still being asked to pay my normal monthly truck payment and no one is even hearing my main concern which is if such a new vehicle (2017) needs a transmission it has to be a faulty transmission in the vehicle all along. I kept up with my oil changes, the vehicle never had any accidents or off the market parts placed on it.

I recently had an issue with losing antifreeze with no external leaks. I took it to the place that I purchased it and they ran a diagnostic. They were able to find a Service Bulletin that described the very issue I was experiencing on the same engine from 2000 thru 2007 GMC pickups. The heads that were used on some of those engines were manufactured from a company by the name of Castech and there was a flaw in the casting that could cause them to crack and leak coolant.When I called GM about the issue I was told that although there were no open recalls or GM bulletins about it, they would help in the repairs but I had to take it to a authorized GM dealership to have the actual diagnosis done. They directed me to the nearest dealership to my house and I took the truck in. The shop there took the engine apart and verified that they were the Castech heads. They were indeed cracked, but they also informed me that the coolant had damaged the bearings and that I would need a new engine to the tune of $6500.00. I still owe money on the truck and I cant afford two car payments so I was going to bite the bullet and have them install a new engine.I called GM customer service to see if they would help with this large of a repair instead of just the heads and they told me that they didnt see any notes about anyone telling me that they would help with anything and that because my vehicle was over ten years old and over the mileage that there was no warranty so they would not help with anything at all. I am 52 years old and I have always owned GM vehicles but now I feel like I was taken advantage of by the CSR who told me to take it to a dealership and then they would help pay for it. The first shop diagnosed it for free but the GM dealership cost me $200.00. You know, I expect that if a company knows that there was a defective part in their product that it wouldnt matter when it failed, they should take care of it. GM has failed me and my family, I guess its time to look into Dodge.

I contacted what I thought was customer service to lodge a concern but all I see is its in the comment section on the website. Potentially, this is the reason why I havent been contacted but still surprised that a possible negative comment made didnt get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but Im concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it wont outlive me and will only start being a headache for both of us. Please reply and lets discuss options for both parties.

Bought two GM trucks at same time. After about six weeks one had the airbags deploy for no reason. Only going about 30 mph at the time so fortunately no one was injured except the shock of the incident and the total destruction of the interior. GM had immediately wanted to blame the driver and wanted the insurance company name. THIS WAS NOT anything we did and is not an insurance claim. This is just a faulty product with a dangerous problem which they dont want to accept responsibility for. This IS a GM problem. We have a loaner but want another new truck. We do not want that truck back. We no longer trust the vehicle and since this incident have no trust in GM to stand behind their product. Until this problem is addressed and fixed I would not buy a GM truck. None should have to go through this. GM is fortunate that none was hurt. Apparently they just dont care about the customer. BEWARE OF GENERAL MOTORS when considering buying a new vehicle.

Their customer service team doesnt return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesnt correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.

Purchased used vehicle in 2015. 1 year later transmission failed (2008 Saturn Vue XR). Turns out to be 3-5-r waveplate. Part was not heat treated to spec in this year’s vehicle (faulty part). Should have been a recall for this problem. GM finally honored coverage of said repairs but only 120,000 miles or less. My vehicle had 123,000 miles when this happened. GM would not honor repairs even though the said faulty part was installed into transmission during assembly.

I ordered a 2015 Yukon XL Denali 5 months ago. Numerous contacts with the dealer gives the same results - The order has not been picked up by GM yet. I called customer assistance and was put on hold for about 10 minutes while the person investigated the order. She came back with You just need to talk to your dealer. I have buyers remorse and I have yet to see the vehicle. Great service, GM. I am, to say the least, very disappointed. You think this is a preview of what lies ahead with their service?

The 8 speed transmission is DANGEROUS! No other way to say it. The hesitations and stuttering issues are countless. After sharing my safety concerns, GM says its just how the transmission performs. Ive driven plenty of V8 engines with various transmissions and never had this issue. It is NOT SAFE! The fact that GM is just shrugging this off is quite concerning. They have offered no help with this problem and passed the responsibility to the dealer. 100% unhappy. I will never buy a GM again and will recommend to everyone I know to do the same. BEWARE!

2010 Z71 needed engine rebuild at three years old. The truck has never been off road or in 4 wheel drive and just had to replace the control arm, oil pump and new motor mounts. Then the back of the seat falls off! Ive owned many Chevys and never had this many issues. The rear sliding window, drivers side window and rear passenger window motors have also gone out. Its one thing after another with this truck.I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesnt return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didnt return calls or call when she said she would. $1400.00 later she tells me they wont help... normal wear and tear.

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!

We are the original owners of a 1999 GMC Suburban 1500, purchased new from a dealership that is no longer in existence. The vehicle currently has a non-functioning air bag module. In or about mid-July, 2014, we took our vehicle to Seidners Collision Center in **, CA to have some work done due to a sideswipe accident. At the same time our vehicle was in the shop for repairs, we asked Seidners to take a look at the airbag light that was on. Seidners sent our vehicle out to a certified air bag diagnostic center and it was determined that we needed a new module. They also informed us that they had called at least five dealerships in our general area and were told the part was discontinued. They further informed us that if they were to obtain and install a third-party part, they would not warrant the work.On July 28, 2014, I called GMCs Corporate Offices (866) 363-2273 at approximately 2:00 p.m. I spoke with Jade in the Customer Assistance Department. She assigned us File #**. After explaining that we were told the air bag module for our vehicle was no longer available, Jade put us in touch via a 3-way conference call with a local dealership. A representative from said dealership informed me that part # 9378245, priced at $533.00, is listed as unavailable. When I asked what unavailable meant, he could not give me a direct answer. Jade then directed me to several external websites which she said were GMC approved. The websites I was directed to are as follows: acdelco, mycertifiedservice, chevy-classic-parts.None of the above websites had the part I was looking for. On July 28, 2014 at approximately 4:45, I received a call from ** the parts manager at the above dealership. He said he checked with his shop foreman who said if the airbag light is on, he cannot say definitively whether the airbag will deploy or not. ** said he would place an order for the part for us even though it is listed as unavailable. He also said he would follow up with me as more information becomes available.After I received the above phone call, I called GMC Customer Service again and spoke with Mary, one of the supervisors. I informed her about the safety concerns we have until the part comes in, especially given that there is no estimated time of arrival. I also informed her that I believe this problem is more of a corporate issue than a dealership issue. Corporate should be responsible for making sure that parts are available to the dealerships. The dealership has been as helpful as they can possibly be, but it is not their fault that the part is unavailable.On August 14, 2014, at approximately 9:00 a.m., I received a follow-up call from the parts manager at the above dealership. He informed me that the part is still on order and there is still no estimated time of arrival. He said he was merely making a courtesy call. After receiving the above phone call, I again called GMC Corporate. The phone call was made at 9:35 a.m. I spoke with Carla, another supervisor. She said she would call the parts manager at the above dealership to get the order number and would get a District Supervisor to call me within 48 hours. I have not received a call from any District Supervisor to date.On August 25, 2014 at approximately 5:20 p.m., I received a call from Cecelia, yet another GMC Customer Service representative. She informed me that the air bag module cannot be expedited and there is still no anticipated date of arrival. I again reiterated my safety concerns. Cecelias response was for me to rent a car. I asked if GMC would reimburse for a rental car and she said, No, its on you. I again asked to speak to a supervisor. Cecelia put me on hold and came back to say that no supervisors were available. I asked if I could hold on the line and she told me that All supervisors would be tied up for the rest of the day.I think all of the above illustrates GMC Corporates horrendous customer service. As you can see, I have at least had some follow-up with the dealership, but the same cannot be said of GMC Corporate. It has now been 6 weeks and we have made no progress whatsoever in obtaining the needed part. Every time we drive the vehicle, we are taking a safety risk. My husband frequently uses the car to transport kids for Boy Scout activities, and hypothetically, if an accident were to occur where the airbags did not deploy, we will certainly hold GMC responsible.I also did a Live Chat asking for an email address for whoever is above the GMC Customer Service supervisors and was told they were not allowed to give out email addresses. GMC Corporate is by far the worst company I have ever dealt with. Why all the hiding?

I have an 2014 XTS Cadillac with 54000 miles. The transmission gave out with such low mileage. My warranty had expired 10 days prior to this happening. My mechanic bought a new transmission from GM dealership and was programmed by GM Representative. I called GM headquarters seeking for at least to help pay for the transmission not the labor since I realize it was installed by third party. I spoke with senior representatives, directors of customer service and even customer service to resolve issue when I complained to Better Business Services. They did not care that the car had only 54000 miles. They refused to even pay a portion of it. I will never buy a GM car! Nor will anyone in the my family. They showed such disservice to GM customer. What transmission gives out 54000 miles. Never again GM. I will only make displeasing comments about GM.

I recently ordered and Purchased a Camaro. Unfortunately I was in car accident, therefore I had to have my new camaro repaired. I took it to a chevy dealership to have all the repairs done. Three weeks ago the dealership ordered black rally stripe decals to go on the hood of the Camaro. The dealership still has not had an expected date of arrival from GM on when the stripes will arrive. I could have had my car back three weeks ago all completed. I do not understand why it takes this long to make black rally stripes that goes on the hood of a Camaro and have them shipped to the proper place in a timely manner.

I bought a 2013 Silverado used from Westside Chevy in Katy, TX... After having it several months, the coating on the center spokes of the steering wheel started coming off. The dash cracked on the passenger side of the airbag in 3 places. The white paint is peeling off the roof showing grey primer. Here is the reports from the Service Depts. I was told to have them look at it... The coating on the steering wheel is coming off due to oil in my hands. The dash cracked because of Armor All and my driving habits (I DONT USE ARMOR ALL AND I DONT GO OFF ROAD. HAHA. IM 70 YEARS OLD AND DONT DRIVE MUCH)... The paint coming off the roof was caused by an OUTSIDE SOURCE... they wouldnt say what outside source was. The body guy that looked at its paint said he was in it to make money which told me right then he wasnt going to repair it. Worst customer service I have ever seen!!!

I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 miles on it. I have been overall very satisfied with the looks and performance of this vehicle. A few months ago we started having a shudder happen at acceleration. We didnt know what it might be from and it was so intermittent that we didnt immediately have it checked out. As the weather warmed the shudder happened more often and eventually made it to where it was difficult to pull out from an intersection due to no acceleration. We took it to a dealer to have it checked out and were advised that there is problem with several model years of GM transmissions having the torque converter delaminate which causes debris to spread through the transmission and causes it to fail. This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and its a 2014 with 59,000 miles shouldnt it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the in-service date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission. We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldnt work with me on this since the repairs werent being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldnt stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.

Recurring timing chain problem. GM has replace timing chain two time. Last time app. 20000 mile ago. Went again. Now is out of warranty for a design problem that they refuse to fix. All they can do is replace it until you are out of warranty. Then you are left with a car that you cannot get any or fair trade 2000 to wholesale for parts because of engine 3.6 L. This problem is being treated different at dealers. Cadillac will repair timing chain on a 1 on 1 case!!! Not the Chevy Equinox 3.6 L same engine. I guess because they pay more for their car. Anybody buying a used GM with this engine should look at car forums to see how many complaints there are. If GM wont stand behind their product knowing there is a problem is bad business. I will never buy a GM vehicle.

I own a 2011 Chevy Cruze, worst car ever. I have an issue with it, of course who doesnt, and when I called customer service to speak to someone they keep directing me to Katrina **. I have NEVER spoke to this women before and she calls me back and leaves me an extremely rude and aggressive voicemail. So on top of having problems with my car, now I am treated very poorly by GM. I will never own a GM car again.

From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

I own a 2013 Chevy Equinox that was part of a class action suit for excessive oil consumption. The suit was settled, but Poage Chevrolet and GM will not honor the warranty. The vehicle was under 120,000 miles when the suit was filed but is over 120,000 by the time the suit was settled. According to the settlement, they should be repairing the engine. However, they are saying that because the vehicle is now over 120,000 miles they will only pay half. I also had a $1,000 repair I paid before this suit was filed. Im not sure how they would expect miles not to be put on during the 5 months of litigation - I still had to drive it. Im disappointed in GM for not honoring the repairs and the dealership, Poage Chevrolet, for not advocating for their customer in this situation.

I purchased a 2015 Silverado in December 2015. Advertised MPG is 17/18 City and 21 HWY. According to my calculations AND the truck computer, it averages less than 11 MPG and has never averaged more than 12-13. Even on a long trip, the best MPG I have ever gotten has been in the 14 range. I took it to my dealer and was told that this is consistent with many trucks they see while others get better gas mileage; apparently lots of variation. Important to note that GM has been sued via class action on many other categories of vehicles for the exact same issue and has had to pay large settlements to owners.I also have a very expensive feature that I paid for called Radio Time shift. It is a DVR in the radio... one can rewind any radio station up to 15 minutes if you do not change the channel to listen to songs again. The feature does not work. Took to dealer and was told that there is no fix for the problem, in fact GM has a bulletin PIC6110B: Timeshift Audio Playback Choppy Distorted. Apparently, this is a widespread problem. This Time shift feature / option was removed from all GM models the following year (2017).

Where do I begin? GM Canada is a joke. I bought a 2019 GMC elevation blacked out edition in summer of 2019 and the first 500 km the tailgate started falling on me for no reason so I went to Prouse Motors in Sault Ontario to get warranty for the tailgate. They got ahold of gm Canada and they told them they will not fix the tailgate BC there was no known issues with them yet (forgot to mention I had my utility trailer on the back and the jack stand scratched and dented the ** outta the tailgate) so basically they said I was ** and the only way I would get a new tailgate is if it drops when someone from prouse motors was driving it. What a joke right?So after 4 times they had my truck it finally dropped. Took close to 5 months to get a new tailgate after that and Ive been back 3 times because of the paint job on it and tailgate being loose. While all that crap was going on I started to have transmission problems and its been to the dealer many many times and still to this very day its still not fixed. Then at 4000 km the steering column locked up on me and they had to put a new column in and the speakers on the passenger side of the truck went all ** on me. Ive either called or been to the dealership every week since I own this truck this truck has been nothing but a nightmare. I tried to plead my case and to get gm to buy the truck off me and put me in something else BC the truck is a LEMON. The only thing they would do is give me 2000$ towards a trade in so they expect me to lose my ** on the trade in and Pay more monthly for a plain Jane p.o.s I never in my life had such piss poor service than gm and the dealer. I will NEVER in my lifetime own another gm product. I will go buy a Ford or a Dodge before Ill even think about gm piss poor trucks... Before you buy a truck from gm I recommend take the time and read all the review. The only review I noticed that have 5 stars is the people who only owned the truck for couple weeks to a month. Steer away from GMC or Chevy. Dont make the same mistake I did. One pissed off GMC truck owner

Sign said Free engine code light analysis, so I did. They read the code then told me it would be $50 to diagnose it. I thought that was what they did. I gave them the money, then I was told $300 more for repair. I made the appointment, they reread codes again, and it was a different problem. But it would fix the first problem according to a bulletin. It was the same $300, but they charged $80 more for the part than GM online parts and somehow got the time to total 1.5 hr after a .5 credit for the first reading. And still, they had my vehicle in and out of the shop in 1 hr and 15 minutes. GM told me this is not within their control and when your warranty runs out, so does your luck and their responsibility for faulty builds.

One of our fleet vehicles died at a parking lot in the suburbs of Chicago. It was a 2012 Chevy Express. I drove over the next day to try and start it. I was unable to start it so I called Chevy Roadside Assistance to arrange a tow to a dealership. The fastest time that any of their tow contractors could pick up the vehicle was 90 minutes.It was 2:45 PM when we booked that, so they were expected at 4:15 PM. 4:15 PM came and went, and I called the tow provider, a company called Superior Towing. They placed me on hold and left me there for 20 minutes, so I hung up and called Chevy back. Chevy called Superior and told me they were on their way and it would be another 20 minutes. I expected Superior to be at the location at around 5 PM at this point. Well, 5 PM flew by and still no tow driver had appeared, so I called Superior again, and was placed on hold for 20 minutes again. I hung up and called Chevy (5:20 PM by this point). Chevy left me on hold for another 20 minutes and came back saying that they could not get through to Superior Towing. They asked if I wanted to try and reschedule with another tow provider. I said ok, how long until a different tow driver could be here. The representative checked and said, between 2-4 hours (7:45-9:45 PM). I needed to be towed to a dealer about 45 minutes away that gates their lot after 8 PM on Mondays, so that didnt work. I asked to reschedule to the tow for the following day at 2 PM. The representative was very nice and said that she would make sure the same company was not used for the next day and that she would file a complaint against that business for not showing up.The next day, I sent one of the company employees out to the van at 1:30 PM. I didnt want to leave the van unlocked with the keys in it overnight because it is parked in kind of an iffy neighborhood. The tow driver was supposed to show up at 2PM. 2PM came and went with no driver. My employee called me and I called Chevy. They checked and told me that the tow company had lost the paperwork for the tow, but would be sending someone out. I asked what company was coming and they said Superior Towing, the same company from the day before that they specifically said they would not use. At this point, I was extremely frustrated and asked to speak to a supervisor. The supervisor was extremely unhelpful. All she did was reiterate what I already knew. She had no solutions beyond scheduling with another tow company (2-4 hour wait). I asked if I could schedule my own tow and get reimbursed and she said yes, but the company only reimburses up to $100. That would barely get the van on the back of a truck, much less to the dealership. So after doing absolutely nothing for me, she transferred me back to the main line where the representative set me up with another tow company that will supposedly be out within 2 hours.In total, Ive wasted 2 hours of my own and now 3 hours of another employees time waiting for their tow contractors to show up. It would have cost us less money to pay another tow company full price to come out and tow the vehicle. Honestly, Roadside Assistance has cost our company money instead of helping us out. I could not be less satisfied with their service. Also, I just wanted to add that this is the second time weve used the service. The first time the company was supposed to show up by 6 to take the van to that same dealership, but came over 2 hours late and then couldnt get in because the lot was gated after 8PM. That tow driver took the vehicle to their personal lot and we had a heck of a time trying to get them to bring it to the dealership. If memory serves me correctly, it took at least another 2 days to get them to bring it to where it was supposed to go.

I bought this car last year and before the year was over, I had to take it back to the dealership at the very least four times. I complained to GM, and they said that in order to be able to POSSIBLY HELP ME, I had to take it to the dealership again! Was four times not enough! I am traumatized to drive that car, and I do not recommend to ANYONE!

After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I’ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can’t even show any loyalty to a routine repeated customer.

I am writing in regards to my recent Service on my truck at Woodlands Hills Ca. GMC. I have a couple things that needs to be addressed. In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That cant be the case as the truck only holds 6 quarts. In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed in the inspection of the Brakes Pads does not make any sense. 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm. 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm. I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I was advised I would be give a refund of the 3 extra quarts of oil by the Service Manager. This borders on fraud if not outright fraud.

GM does not treat customers fairly. My husband and I bought a 2004 Pontiac used but in great condition. We owned the car for less than 6 months. One morning on my husbands way to work, it went up in flames. Fortunately, my husband managed to get out alive. Two days after it caught on fire, we received a recall notice in the mail. Guess what? The recall was for possible engine fires caused by oil leak onto the manifold. After starting a claim with GM, and being told to keep the vehicle in storage so they can have an inspector come inspect the vehicle, they decided to make us an offer for the vehicle more than three months later. The offer was for less than half of the vehicles worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

I bought a 2011 Equinox in April 2014 with 58,000 miles on it. Was talked into spending an extra $2000 on an extended warranty so I paid almost $20,000 for this car. A year later (April 2015) I took it in to have it inspected and because there was a ticking noise coming from the motor. Come to find out I needed to have the timing chain replaced. On top of that I ended up having to have 4 new tires put on it because the idiot that had the car before me ran the tire flat and never told anyone so it ruined the tire. I didnt get any help with paying for 4 new tires from the dealership. Then in July 2015 I took it back to the dealership for the same ticking noise. Well come to find out I needed new rings, pistons, and a cylinder head. So they replaced that. All under warranty of course. Then in February 2016 I started having issues with it starting so we thought it was just a battery so I spent $135 on a new battery. Well a week later the car wouldnt start in my driveway. We couldnt get it started so we had to have it towed at our own expense ($75) even though our extended warranty has AAA. Come to find out the starter was cracked so they replaced that under my extended warranty. Well come to find out you still have a $100 deductible on a warranty after you spend $2000 on it. Ridiculous if you ask me. Well a week and half later I went out to start the car for work and it was dead, wouldnt start. That night my boyfriend managed to get it started so we didnt have to have it towed. Come to find out there was a negative grounding cable that was bad that we had to have replaced. Well that same day I got the car back I got stranded at our local supermarket because my car wouldnt start. So now as we speak I still dont have my vehicle. I have called GM on several occasions starting with the problems last year and now called several times this year with the starting problems. No one returns phone calls or emails and they dont seem as if they want to be helpful. I work full-time, got to college part-time for my bachelors degree and have a 2-year-old daughter at home. Why should I feel like I am going to get stranded every time I want to go somewhere. Living in NYS you never know what the weather is going to be. What if I got stranded with my daughter and it was freezing cold outside. All I want is a resolution with this car but the dealership nor GM seems to want to help. Its ridiculous that you pay that kind of money for a car and have these issues not even 2 years into owning it. This is my first GM vehicle I have ever bought and I will NEVER purchase another. I have also drive Toyotas, Subarus and I even drove a Mazda and even though they were all used I never had any issues like this. So here is a good idea GM maybe you need to start supporting your customers a little better and maybe your business wouldnt be going to **.

I purchased my 2008 GMC in April of 2008 and was very nice truck. However the first thing was the heated windshield washers. GM sent me a letter saying that they needed to disconnect it due to fire hazard. I loved that option! Then I started to notice some erratic performance issues. The engine would run differently from time to time. One day you couldnt ask for it to run any better and the next day it would lose at least 25% of its power. Then about the same time the transmission on occasion would disengage when coasting and then accelerating, similar to shifting into neutral then drive. It still does this. Then the engine started using oil. About 1 quart every 500-1000 miles. After a year of fighting they rebuilt the engine. Then the front suspension (all upper and lower ball joints went bad) they did help me with cost of that. The whole time I have had to replace headlamps every 6 months. Now my blower motor for my heat has failed. After doing some research they had a problem with this in the previous model year. The problem is that the wire harness that goes to the blower motor melts. Took the truck back to dealer and was told $475 to repair since now I am out of warranty. So I called customer service once again and was basically told the same thing. I said to them that it is not a wear and tear item, it is a design/engineering problem. It is one thing for the motor to fail and another if the wiring is melting! After wiggling the wires to the blower motor, it has started working again. Hope my truck does not catch fire before I can get this issue resolved!! Not happy with GM and most of all the dealers and their service departments that represent their product. Most are not trained and or out for the money not customer satisfaction.

My wife and I own three GM vehicles. A 2005 Cadillac CTS, 2006 Chevy Trailblazer EXT and a 1999 Chevy Corvette. Both my wife and I grew up GM fans. We have always driven GM, but no more. We do understand that we have older vehicles, but with how well we take care and maintain our vehicles they should drive like new. The Cadillac has 120,000 miles, the Trailblazer has 90,000 and the Corvette has 120,000. All three have the typical GM electrical bugs. The Cadillac leaked water from a rain storm into the rear seat and floor (where electrical wiring is stored) flooded it and fried wiring. This is a well known common problem and GM will do nothing. Drain tubes get clogged in the headliner (horrible design). It had the common timing chain and oil consumption problems. The Trailblazer has HVAC issues and many other electrical problems. The Corvette has had the transmission replaced twice and has a lot of electrical problems. The money we pay for the cars and then have to repair weekly is ridiculous. I am no longer a GM fan and will be looking for a better company to buy future vehicles from.

Bought a very expensive GMC Yukon Denali in Sep 2017 and almost a year from that, car started with engine malfunction and shaking while we are driving putting us on risk. We tried to take the car to the dealership 3 times for the same issue and nothing has been fixed. I scheduled the 4th visit this week on Wednesday but not sure if worthless. I do not trust anymore GM, GMC, the dealership and the customer relationship care. Definitely, the car maker do not take care of customers.

Bought this 2014 Malibu. So far, it stinks. Gas gauge dont work right. Not dealers fault. Been back two times, cant find nothing wrong. Gauge is a piece of ** and it already lost 16,000 trade value. Has anyone else had problem with gas gauge?

I bought this truck at Hampton Chevy. I went there to get it fixed on October 10, 2021, it is February 23, 2022, now and the problem has not been resolved. Ive been there over four times and they are completely stumped, one mechanics looked at me as if I should have bought me a Ford. At this time, I would agree. I have a iPhone 12 which cannot connect to my truck and the mechanic and the GMC representative are telling me its my phone but the same phone can connect to another Silverado same year and my brother phone which is the same model as my phone cannot connect to my truck. Under the same breath they say its my phone fault but dont recognize that two iPhone 12 cannot connect to that Silverado and the same 2 hour phone 12 cant connect to another Silverado. And now they basically are asking me to accept the condition of the truck 2020 truck because they dont know what to do to fix it.

Small bump in the front deploys driver airbag. We have been waiting since May 10-2019. Until now the drivers airbag part is not available. More than 5 months waiting for a 2019 Cadillac xt4 drivers airbag. Completely unacceptable. Will definitely not recommend it. Not reliable. We still keep paying the car payment and insurance without able to use the car. Cadillac Dealership is not doing anything as well.

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

12-23-2021 bought a new 2022 Chevy Colorado from Luling Chevy Luling TX with 260 miles on truck. It took a crap leaving us stranded on hwy. Towed it to dealer. They dont know whats wrong with it. Dealer sold another 2022 Colorado to me but I lost 2k on first one. I think GM should help me with the 2k loss I took. 260 miles!!!! Always been a Ford man.

Trying to buy a 2018 Chevy Traverse - Sorry folks, unfortunately there isnt a lower rating that I can use for this place. If you enjoy ** style car buying with ignorant, disrespectful and unreliable sales staff (Johnathon) and being addressed as Bro, this is the dealer for you. If you add this with a disrespectful and ignorant finance manager that gets butthurt with your offer and then says he will crunch numbers and call you back and then doesnt call. (Ben I believe), Then hurry up and rush on in for your ** Car Buying Experience. The only thing I can say positive, is that Marcia, a woman I spoke with was absolutely fantastic as well as another salesman named Ben **. Too bad the others I dealt with werent this professional.

This is my first GMC and I don’t think I can drive anything else after owning a GMC. I love the look and the way that it drives. Inside is such a great design with wonderful features.

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced:(i) Repeated broken promises from Matt **, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me;(ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty;(iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and(iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue.(v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC.Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me.If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!

I contacted GM Financial a few months ago to inquire what I needed to do in order to pay my car off early. The young lady I spoke with informed me that all I needed to do was make extra payments and that would clear. She NEVER said anything about once making my final car payment that I would have a principal balance remaining. When GM Financial contacted me to inform me of this matter a few weeks ago, I was FURIOUS!!! All this time, I was thinking Im making my car payments and its allowing me to pay my car off early, but not even knowing that once I make my last car payment, I would still be stuck with a bill of over $1500. I filed a complaint and Im so upset. I just recently purchased a home and I did not want to go into this home with a car payment, but now I have to rearrange so many things to pay this off. I will never do business with GM Financial again and Im now better informed about what actually takes place AFTER you pay your car off.

2016 Yukon XL AC condenser went out along with thousands of other GM models. I don’t understand why they will not recall this when there is a faulty welding issue. Part in back order since May of 2016!!! So not fair when you spend $70,000 on a car and the AC goes out in a year. I had a 2010 Suburban BF this Yukon that had electrical issues GM knew about and wouldn’t recall! NEVER EVER again will I buy a GM product and I’ve had them for the last 20 years buying a new one every 3-4 years. There should be some class action suit to get these condensers fixed on GM’s dollar. Not someone who just spent 70k on a luxury SUV! So frustrated.

I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

If youre looking for a practical small SUV with decent fuel economy and plenty of usable space inside and comfortable ride. The 2017 Equinox is not a bad choice. Whether a long trip or a short trip around town. That being said. My experience owning this vehicle has been poor. In the short time that I have owned it. I have had to replace the power seat track and then back again 40k later to have the switch on the power seat replaced along with the fuse block. The front brakes dont last the expected average in normal driving conditions. Most recently I picked up on a issue the Equinox has had since the current version came out in 2010 and GM has never addressed it at the manufacturing level. The inner door seams on all four doors have rusted. Bulletin# 15136. Unfortunate I didnt notice the issue until 62 so paid out of pocket for repair. Outside of these issues there are other know issues that I have not experienced. And outside of regular maintenance and the issues I have mentioned. It is a good all around SUV that can be purchased at a more affordable price than most competitors. Also if safety is a concern. The equinox is one of the best at a 4 out of 5 stars. P.S. GM does not supports their product long term adequately enough.

GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

Product Safety recall 08411 fuel system control module - Turns out the fuel system control module failed on my GM SUV, exactly like they said in the recall notice, however since my trucks VIN # is only a few units past the group of numbers they assumed to be the bad ones, no help at the dealer. I sent a note to GM, still waiting on a response.

Updated on 02/01/2020: I didnt get the car back until Dec due to the strike. I filed a claim with GM and requested either a new car or reimbursement. They refused to give me a new car and agreed to the reimbursement. They are only willing to reimburse me 2 car payments but had my car for a total of 3 months. Ive had to provide statements from my finance company and personal bank statements to show proof that I made those car payments just so they can reimburse me. Talk about feeling like a valued customer! Me paying my car note has nothing to do with me being inconvenienced over a product that I bought from YOU! They are telling me the dealership has to process my reimbursement because it will move a lot faster, however I got my car back mid December, it is almost February and I am still dealing with this and havent received anything! I am very dissatisfied with GMs customer service and the way they treat their customers! I will never purchase another GM car and I definitely wont be referring any one to either! I have a cousin who experienced some of the same issues with Dodge and her experience was smooth sailing! Original Review: I purchased a 2019 Chevy Camaro in June 2019 due to a car accident and my previous car being totaled which was a Dodge (Challenger). I had the Camaro for 90 days then had to put it in the shop due to safety issues! Passenger Airbag broken! This is a brand new car in which I should not be experiencing these type of problems. My car has been in the shop for almost 2 months now due to GM being on strike and the part to fix my car has not been available and no one can tell me when. I was told GM would not give me a new car but would compensate me once the problem is fixed! **! Im having to pay a car note for a BRAND NEW CAR that I cant even enjoy! VERY UPSETTING! Im totally dissatisfied with GM and I wish I never purchased this car! Shouldve just stuck with DODGE!

In October of 2016 the engine light came on, and it was discovered to have been caused by the mass airflow system. I had this part replaced but within a few days the light was on again. I brought the car back to the shop and the part was replaced a second time. Upon test drive, the light again came back on. A third part was ordered and replaced. When the light came on for the fourth time, my mechanic ran through the wiring system but did not find anything out of the ordinary. He ran checks on the gas pedal and various other sensors. He then deduced that the problem was not with any of the sensors, nor any of the mechanical systems in the vehicle. He thought it might be the ECM, but advised me to bring the car to Central Chevrolet to have them look deeper into the issue.The Astra was taken to Central Chevrolet, where they subsequently ran diagnostics and discovered that the ECM was, in fact, bad. I inquired about purchasing an ECM from a parts site that I will not name, but was informed that GM would be unable to or would not program the computer unless it was an OEM part. At this point, my hands were tied. I would have to spend $700 on the part if I wanted my car to run properly again. I bit the bullet and told them to go ahead and move forward with the repair.Central Chevrolet received the part and assigned one of their GM technicians to begin the programming. As the process neared completion, the ECM was bricked. A second ECM was purchased and a second, more qualified GM tech was assigned to do the programming. He was on the phone with either a TAC or TISS representative I cant recall which and together they went through the programming process step by step. Again, the programming failed toward the end and bricked the part. It was not until after this second part failed that GM decided to inform the service department at Central Chevrolet that the pre-2009 Saturn software for this part is no longer available.So here I am now, six months after the engine light first came on and at least six weeks without my vehicle. As I was without the car for several days here and there for troubleshooting between October and March, the inconvenience is even greater. How can GM just let software go away for a car that is not even ten years old? Its software, its not like its taking up a bunch of space in a warehouse somewhere. Additionally, how does GM sell a part to a repair shop TWICE without advising that the software required to make it work no longer exists? And then to wait until AFTER the second part bricks?I called GMs customer service line and spoke with Joe, who sent me to Shaneva. Shaneva informed me that she would call Central Chevrolet for more details, and that I would have to wait 24-72 hours before receiving an update. The call came at the 72nd hour. When Shaneva informed me that in lieu of a resolution, I was being offered an Owners Loyalty Certification, I asked to be directed to a supervisor. I was told my call would be returned within 24-48 hours. I received no response within that time frame, and I actually had to call back again.I have since retrieved my car from Central Chevrolet. It is now in much worse condition than it was when I brought it in, and the vehicle is simply not safe to drive. I expected the original issue to still be a problem. I did NOT expect to be left with a car that I can no longer drive AT ALL! I have been a GM customer/vehicle owner for over 20 years, and I have never had a problem, until now. I am extremely disappointed in the way this situation has been unfolding. When I purchase a car, I expect it to get old and to need repairs. I also expect to have the choice of whether to make those repairs. In this situation, not only do I have no choice, but GM has the gall to offer me an Owners Loyalty Certificate with the expectation that I would purchase another GM product.

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

The transmission on my 2010 Terrain failed at less than 52,000 miles and GMC has done nothing to help me. I have never heard of a transmission failing this early on a car that has been well maintained. When I initially brought it into my GMC dealer, all they were interested in was if I had an extended warranty (I did not) and told me if I needed a new trans, it would cost $ 6000 - $ 7000. Not being able to afford that and not being able to afford a new car, I took it to a local trans repair shop and had the trans rebuilt for $ 2750. When GMC was contacted after that to see if they would reimburse at least part of the cost, they told me they only work with their dealers and if I had gone to the dealer maybe they wouldve done something for me.Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didnt.

New Cadillac CTS was in four times for engine light; the last time for eight days. They cant fix it. It’s one year old.

I bought a new engine $2200.00 from GM. I noticed damage on the block after installing at my expense. It should never have been sold. They say they will replace it. I have to remove and install it again at my expense. I was told it didnt matter if I put it in or the dealer, the same warranty applies. GM sucks. I am finished with them.

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!

I purchased a certified used 2016 Chevrolet Malibu in March 2017 that was still under factory and powertrain warranty. My vehicle has been in the shop over 11 times since then with 8 of the repairs pertaining to the transmission. The vehicle has almost because multiple accidents on the interstate, caused me to miss a flight, caused me to be stranded in a variety of cities on multiple occasions where I have had to book hotel rooms and spend unnecessary money.I have had a new engine put in my car, my transmission has been repaired twice, rebuilt twice, and replaced once, among many other minor repairs. On May 11th, my vehicle broke down on the highway while I was on my way to my college graduation. I was stranded 3 hours from my home and 2 hours from my destination. It was towed to the Orange Park Chevrolet Dealership where it remained until today, June 6th for another transmission issue. A case was opened for me with the GM Business Resource Center and Daniel was my case manager. After 1 week of my car being in the shop, I was presented with 2 offers. They would do an equal trade or buy my vehicle back. Of course there are calculations involved and I was told I would be charged a usage fee for the mileage that I have put on the vehicle, but Daniel could not know the figures yet. He asked me to fax both the service receipts for all of my repairs and my buyer’s agreement. I obliged and confirmed via VM that I had sent everything he had requested.He then called me back a week later to ask if I had a chance to send the paperwork. Once I told him I had done so last week he said he must have overlooked it and confirmed her now had it in front of him and would calculate everything. He also requested a copy of my registration. I told him that my registration was located in my vehicle that was 3 hours away. I suggested we contact the dealership that it was at and have them fax it to him. He said he would call them. The next day, the dealership called me to tell me my vehicle was ready for pickup and that they needed their loaner back. I was shocked, because I was under the impression that I would not be placed back into a faulty and dangerous vehicle. I called Daniel and could not get a hold of him, so I spoke to a supervisor. She told me I had to return the loaner and that my vehicle would still be eligible for repurchase, but that the entire process takes a few weeks. When I asked her what would happen if I break down again or crash during my 3 hour commute home, she said she would “cross her fingers and hope for the best”.On Tuesday, June 5th, Daniel called me to tell me that the buyer’s agreement I sent him on May 24th did not match their system. He couldn’t tell me exactly what did not match, but that they need to get the paperwork from the dealership I purchased it from. Daniel and I got into a heated debate about him sending me to collect all types of paperwork, yet he wasn’t doing his part. He continued to talk over me and blame me because I had not gotten him the registration even though he knew I could not. I mentioned that I should get an attorney and we were disconnected.I picked my vehicle up today, June 7th. Upon pickup, I realized my entire backseat, back floor, and trunk was full of mold. The dealership said I must have had a leak, but it is not their fault. They did add it to the comments on my repair order, but would not do anything about it. I had to drive home for 3 hours in the Florida heat with my windows down because the mold was burning my eyes, throat, and nose.I called GM today, June 7th to request that the mold issue be notated on my case and I was informed that Daniel closed my case on June 6th because I have an attorney. I never once said I was being legally represented nor did I request or agree to the case closure. My case is currently in the legal dept. Why would it be closed? Also, why would a supervisor not call me back. Daniel and I cannot communicate effectively and a supervisor should have stepped in. Your employees shouldn’t speak or blame their customers as he did me. Especially when I have been more than accommodating to all of his requests. As I was on the phone with a GM rep, my engine light came back on. So now my car is again shifting hard, the engine light is back on, and my vehicle is molded out.I have been requesting to speak to a supervisor in the legal department other than Daniel since Tuesday to no avail. This entire ordeal has been pure hell, from purchase to current. My car is in the shop on average, every 1k miles. The repairs have been in the thousands. I still have 35k miles of powertrain warranty. Wouldn’t it be a smarter business choice to just settle this case as they have already put more into my car than it is worth and will continue to have to repair anything powertrain related? As a corporation, why do they feel comfortable treating their customers this way?

Not a happy camper right now at all. Brand new 2017 Chevy Camaro decided earlier this morning it wants, after barely 2 months, to freeze up on my while driving and my steering wheel locked. Could have been in a bad accident, badly hurt and possibly ended up pretty much possibly losing my life. In shock that a brand new car would lose power steering the way my car did while driving this morning.OnStar service that’s provided to me as well was horrible and took over 2 1/2 hrs to reach me while I was stuck in Daytona Florida. Had to pay an additional $190 to have my car towed back to Carl Black in Orlando, the tow truck company didn’t even take my car to the dealership until later on today when he was suppose to take it as soon as he picked it up. I’m disappointed with General Motors to allow me to get a vehicle that has bad mechanical issues likes mine when I had to put a lot of money down to take home a brand new car and it almost feels like it’s used, from the power steering going bad to the car shutting off to the tire pressure issues. I feel like I was almost sold a “lemon” although it looks new.Luis, Rick & Brent, were amazing in making my process easy and trying to calm me down as I was more so worried than anything being a young woman stranded in Daytona Florida all by myself… They all 3 went above and beyond to make sure that I was okay with a loaner, etc. however I think the vehicle that was sold to me should be replaced with a brand spanking new vehicle since we aren’t sure if the vehicle that I currently own will end up freezing up on me again while I am driving it. General Motors should be contacted and explained the situation and they should accommodate me being a brand new first time buyer on a brand new vehicle 1st owner and this situation occurred. Carl Black isn’t a bad dealership. The 1 Star is definitely representing GMC, and I am hoping Carl Black will get this resolved ASAP.

Hello! I own a 1997 Park avenue with 2 front broken seat belts! They are quite literally falling apart! Plastic pieces have broken off, the drivers side belt wont retract and the passenger belt doesnt lock. I took it to the dealership for recall replacements and they told me that they were replaced already by the previous owner. I find this incredulous considering I have own a Lasabre as well as another Park avenue and never had any issues and they were both older vehicles. The cost for replacement is $350/belt and I have no assurance that the replacements arent just like the ones I have. GM is losing a LIFETIME Buyer in me!Of course they are trying to lose the stodgy old man image according to the news...

As a GM Customer for over 12 years, I leased a Cadillac for 4 years and recently leased a 2021 XT6. As I contact Cadillac Novi, to schedule an appointment for my XT6 to come in for service. Due to hearing an unfamiliar noise when I’m accelerating. I was told by the Service Advisor that they have no vehicles for loaners due to the chip shortage. But furthermore I was told that I can go and rent a vehicle at Enterprise or whatever and then contact GM to see if I could be reimbursed. I asked the Service Advisor how come they can’t set me up with Enterprise or a rental company due to them not having vehicles. To make the matters worse, he tells me that it would take at least 5 days before the vehicle will even be diagnosed. As a frustrated customer I asked the Service Advisor as a customer who has a bumper to bumper warranty what if I don’t have the financial income to be able to rent a vehicle at this time. The Service Advisor had nothing to say.At this point it’s clear that GM - Cadillac has nothing in place for customers. It’s very sad and unacceptable on all levels. I’m very disappointed with GM and will not be going back. Having a Bumper to Bumper Warranty is useless and it shows that GM do not honor their product. Anytime a customer have to come out of pocket when they purchased a new vehicle for a peace of mind is unacceptable. The fact that a customer have to call and go through the process of GM lack of production is this chip it seems as it’s a fallback with them. I’m so disappointed and will not be a continue customer. The Service Advisor gave me a phone number that after the prompts it just rings and rings. Then another number that after you press the prompt to #1 it goes to talk to text.

If you think you would like have a car that runs and gets you where you need to be, dont buy Chevrolet! If you do, and the repairs become so much that it would cost more than the car is worth (even if youre still paying on it), dont call GMs customer assistance center, cause they dont care. Do you have a warranty? Thats all they want to know. Too bad this thing wont let me leave these categories as ZERO stars.

We walked into one of the dealerships to check out the new Cadillacs and the new Chevys and have an idea about the cars. When I walked into the dealership, I sat in the back of one of their cars and when I tried to get out, I couldnt. After that, the sales person at the Cadillac dealership approached us and I was disgusted by her attitude. We talked about leasing an SRX and she told us she would like to get us into a 2013 SRX. The car that we brought in had less than 8,000 miles on it. She offered to appraise the vehicle, but to our surprise, she came back with a high lease payment with high down payment for a 2013 SRX even when all incentives and discounts were applied to it. I was even more disgusted by her and her attitude. After that, we left. Personally, I would never do business with a dealership like that, and you would think that we would be treated better given the fact that we have been loyal customers with GM for 21 years.

2016 Chevy Colorado with 36,000 miles needs new fuel pipe. Vehicle has been in repair shop since December 21. Several calls to customer service where they claim to have escalated the matter up the ladder but no results. GM can’t even give us an ETA on the needed part. Renting a means of transportation for an undetermined amount of time is unacceptable! Nobody has even attempted to offer a resolution. We will never buy another GM product!

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.

I purchased a 2011 Chevy Impala LTZ from King Auto in 2012. It was certified pre-owned with very low mileage. It came with warranty coverage, but luckily I purchased additional extended warranty coverage. My first problem I had was the rack & pinion needing to be replaced. Then one day there was a knocking noise coming from the dashboard area, that turned out to be the acuator valves needing to be replaced. I had to go to the dealer twice about the acuator valves needing to be replaced. The acuator valves and rack & pinion problem was in 2013. For the next 3 years I did not experience any major problems, but in May of 2016 my L.E.D. readout display said SERVICE TRACTION CONTROL - SERVICE STABILITRAK!! Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced. Fast forward November 11, 2019. Im coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.The next day Im at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that its only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer. I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevys too.On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impalas.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

After driving my 2010 Equinox purchased new for 18000 mi. with mostly highway driving at 55-60, the best I get is 22mpg. That is a far cry from the22/29 which was highly advertised for a 4 cylinder awd. It was the main selling point for me. The service manager at Richard Chev. told me that I will not see those numbers and he didnt know how they came up with them. After 45 yrs., this will be my last GM purchase. Just once, it would be nice if a company meant what they said and said what they meant.

We purchased a new GMC Terrain Auto 2011 and a 2011 Chevrolet Cruze in November 2011. We had trouble with 2011 GMC Terrain, 6 speed transmission, not shifting properly and getting only 24mpg on the highway and 22 around town. This was reported to GM Head Quarters in February 2012 and GM complaint people called me several times, but they tried to convince me that I expected too much. I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time. They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

I have been sending emails for two years for unsatisfactory service and have not got a response yet. Had my vehicle fix at a dealership in California, drove to El Paso and broken down again. Went to another dealership and it was the same thing was fixed in California. This is my work vehicle and was on my way from delivering a load. Had to get a hotel for their mess up and miss work. Been trying to recover hotels expenses and never received a response yet.

I own a 2 year old Buick Envision. I heard a noise coming from under the vehicle at only 7k miles. The dealership and GM continually told me nothing was wrong. I did not give up. It took months but they finally determined there was a loose baffle in the exhaust. They finally replaced the exhaust. Dealing with them was extremely difficult. Very recently when leaving for vacation with bikes mounted on the back of the vehicle the car battery was dead. Nothing was left on and the vehicle is supposed to be protected from accessories remaining on and draining the battery. Again, GM is not standing behind the vehicle. The dealerships have prepared or canned answers for everything as to avoid making good on the warranty. As a professional buyer and car enthusiast I cannot recommend anyone buy a GM vehicle. You will not have the warranty you think you have and the vehicles experience more problems than other cars.

I purchased a new 2019 Chevy Blazer in June 2019. In October 2019 another driver ran a red light and hit me. My car had front end damage that I have now been waiting over 4 months for repair on. GM cannot tell the dealership or the repair shop when the parts will be in and will not assist in putting me in a replacement vehicle in the interim. I started a claim within their customer service department at corporate and cannot get anyone to assist me or return my calls. I have been waiting over a month to speak to an actual person to help me. In the interim I have no vehicle and am out of pocket almost $5,000 in rental car fees. GM has forgotten the customer in customer service and as someone whose last 4 vehicles were GM, it is disappointing to see. I will not be a return customer anymore after this horrible ongoing experience. Stay away. They cannot meet the demand for parts on anything, nor do they care.

The final straw. As a loyal customer of GM since 1979 I will never purchase another GM product. The arrogance and lack of customer care in regard to the recent ignition recall has made my final decision. I did not receive a recall notice as of April and when I called the dealer they could care less. Attempted to contact customer care and it is like dealing with the government. I guess that is expected with the bail out. Good riddance to the General.

It is with regret that I am compelled to write about my Chevrolet/GM dealership with any negative comments, and I feel that I have been slighted due to the fact that I am a woman and men feel that they can tell me things and I am supposed to pretend that I can only grasp what is told to me and accept it unconditionally. I was experiencing wind noise from the drivers door of my new 2011 Chevy Silverado Extended Cab Pickup Truck. My first visit to address this problem was an adjustment to the door by the Service Manager who appeared concerned for my problem and wished to correct it. I reported back and explained that I was still experiencing the wind noise, plus there had been a recent dust storm and my husband pointed out to the service manager where dust had passed through the weather stripping. This time new weather stripping was installed.I drove to Colorado Springs to visit the grand kids for Christmas and I needed to drape a jacket over my left shoulder while driving as the air coming through the door was cold and my shoulder was freezing. My husband sat in the passenger side noticed that he could also feel wind coming in from the door on the passenger side of the truck.Last Friday, January 27th, I was again at Sands Chevrolet to once again address the wind noise, as well as a squeak under the hood. I was introduced to the Shop Foreman who was to ride with me to hear the wind noise and make recommendations to correct the problem. What I got instead is: What you are experiencing is turbulence much like that of an airplane. GM and Chevy trucks are designed like this so that the occupants do not suffer from Carbon Monoxide Poisoning. My 73 truck did it and my 81 truck did it too. I said that my 96 Mustang doesnt do it. He said that my Mustang is not square. I told him that the wind noise lessened after the new weather stripping was installed, but it was still present. I told him that I had used a pressure washer and showed my service manager where water had leaked in. He told me that I shouldnt have used the pressure washer as the truck is not designed to facilitate that type of pressure, it is designed to keep out rain water only. He said they have a smoke machine to locate air leaks. I told him that my next detection mode was going to be baby powder. He said yes it would work, by lining the door frames with baby powder then turn the air on full blast to see if any powder escapes to the outside. Because my truck is designed to keep the air in, not to keep the outside air from entering in. He said that in order to not have turbulence I would need to buy a Cadillac truck, but people who buy them do not use them for anything other than to haul people, and I would have to spend eighty thousand dollars not to have wind noise. Now if he could hear a whistling noise from either door, then something could be done. But nothing can be done about this. He suggested that I turn up the volume on my radio.I am returning to the dealership this AM to address the squeak under the hood. I really like my service manager but I think his foreman is overriding him on my complaint. My service manager seems genuinely concerned about me and my satisfaction. I feel that the Shop Foreman thought that since I am a woman he could give me this line of baloney and I would accept it as gospel because he is a man! This is a brand new truck and I should not have to cover my shoulder in cold weather, or hear wind noise at 65 75 miles per hour. Does any other Chevy truck owner have this same problem?

Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, Dealer replace the torque sensor assembly and EPS motor controller unit on February 23rd of 2015, On November 7 of 2017 the steering failed, Took to a GM Dealer, Replaced the same parts under recall at my expense. When I contacted GM customer service the response was that warranty is only for 12 months on recall replacement parts. I just would like to communicate that even if the vehicle was serviced under the recall the problem may still exist, In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving. Should that occur, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

My NEW 2020 Chevrolet Traverse purchased October 2019 has had the following issues: malfunction in wheel assembly (scary), emissions issues, back doors offset, paint peeling on Chevy bow, defective tire gauge, electrical issues, and recalls. Car under 1 year old and no accidents. I will NEVER buy another Chevrolet Traverse.

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

My 2015 Silverado 1500 broke down with 39,000 Miles on it. I had it towed to a Chevrolet Dealership. When they looked at it they told me it was the Fuel Injector on cylinder 6 that was faulty. Because it was out of the 3 year/36,000 Mile warranty I would have to pay for it myself. I told them I understood and would pay for it since it was out of warranty. They then told me that since the vehicle was apart that I should replace the Fuel Rail and ALL the other Fuel injectors on that side in case they were bad too. I didnt think it sounded right, but since I brought it right to the dealer I figured I should trust their opinion. I replaced everything they said which came out to $1,300. Mind you this is a truck with 39,000 miles on it. It gets worse. Once they put it back together they told me it still wasnt running right. They kept trying to figure out what was wrong with the vehicle because they couldnt figure it out originally. After they replaced the fuel injector they told me it wasnt working again. They then replaced the pushers, still wasnt working properly. After that they decided they needed to call the GM Engineers to figure it out. Once they were called they found out that the entire cylinder needed to be replaced. It took them 3 times putting it back together totaling 2 weeks without me having a vehicle to figure it out. Im not even blaming the dealership because I can understand that things happen. My real problem is with GM themselves because I called them after this all happened to explain the situation. I got in touch with a woman named Sandra. I was explaining to her that I should not be liable for the fuel injectors seeing as they obviously let go due to the issues that happened from the warrantied parts. She took almost two weeks to come to the conclusion that even though I did fuel injector cleaners with all my oil changes that it was still me that should be on the hook for all the repairs, even the fuel injectors that never needed to be replaced at all! I told her that I can even understand replacing the one that was bad, even though that it was done based on a poor diagnostics. In all reality had they fixed the problems in the motor first I would have never paid for the fuel injectors. It seems to me that they brought up the fuel injectors first just so they could charge me for them and then say that there are other problems that need to be addressed. She wanted to give me a $100 Chevrolet service coupon! Really?! I now have a truck with an extensive amount of motor work done on it with 39,000 miles. This is how GM backs their vehicles? Disgusting, that is all I can say about my experience with GM to this point.

So heres the update. GM has agreed to repurchase the vehicle. I am now waiting on a confirmation date and the final offer. After 5 long weeks I am finally starting to see the light at the end of the tunnel. I do not know if me reporting GM to BBB (Better Business Bureau) AutoLine Group has anything to do with their quick response or if my multiple calls per day or annoying email have anything to do with it. I am now on first name basis with the service manager at the dealership and I must say he has been so much help throughout this entire process. My advice to anyone out there is to be persistent and dont back down, someone will listen. Hold them responsible.

I ordered a truck over 3 months ago. I was originally told it would take up to 6 weeks. The truck was finished 2 weeks ago and is sitting in Flint Michigan. It just sits there and isnt being shipped. Every time I call all they can say is it is waiting to be shipped. Slow and horrible customer service. I will be forced to go to another truck maker. Hopefully, they will have better customer service.

2015 GMC Denali - To my surprise, my front end struts went out at 73,000 miles. Ancira dealership had sold me a long term warranty when I bought the vehicle from them but refused to cover this. I was out almost $2000 for these. Struts should not go out with this kind of mileage and I do not go offroading with the vehicle. Will never buy GM again nor from Ancira.

GM customer service and appreciation is so poor, I’ll never again purchase a GM product, after my husband and I have been loyal GM owners all our lives. On October 13th, we were in an unfortunate vehicle accident where my vehicle has been in the repair shop since October 17th. Since this time, parts for my vehicle repair are still in an “Unknown” status.The dealership escalated parts with GM as unavailable on October 31st, however after not being able to receive an ETA, I reached out to GM directly to escalate this concern on December 3rd. December 5th was able to speak to my case worker who reached out to the dealership on the same day. December 10th, I was finally provided an update from my case worker but only confirming all the details I already knew; My parts are unavailable, escalation has been file by dealership, and they would be sent when they are available (no ETA). The only detail he provided me that I wasn’t aware of was GM wasn’t the point of contact, my dealership was and there was nothing more GM could do. My case worker was unsympathetic in every conversation we’ve had, only re-iterating the whole country has been impacted by the GM strike. I then emailed the CEO of Chevrolet, Mary Barra, on December 10th, in which I received another case work. After patiently waiting, finally received a call December 15th from my new case worker. This one was worst than the last in regards to customer service. Saying the same thing as the last case worker about the GM strike and parts not available, only worse, she kept insisting my case first escalated on December 10th. I’m sure you can imagine how far my frustration had gone by this point. I requested to speak to her manager since it was obvious she was only performing the same actions as the last case worker, only more poorly. I was given a 24-48 hour turn around. Finally, December 22, got a call from her manager and again got nowhere, no update. Today is December 29 and GM still has no update on parts for my vehicle yet they are still pushing the same vehicles to production.

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

I needed a vehicle as mine had died and I had been looking for a while not finding anything. Now that I found this 2002 Envoy, I love it! This is my first SUV and I have only had it for about a month. It rides nice. There is a lot of room in there and I like being able to sit up high. Its comfortable and the seats have lumbar support. The heat works very well and the radio sounds good too. The only thing I dont like is that it is bright red and also that the clear coat is peeling off on the front passenger side. Also the headlights are kind of cloudy.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

After purchasing a used 2011 LaCrosse from Doug Henry drove the car off the lot only to discover the vehicle has front end problems. Dropped off the vehicle for service only to receive a loaner with a vehicle that only had less that a quarter tank of gas and was told to make sure to put the gas back that will be used. My lady works in Raleigh 1hr away. The service is poor and the treatment of their customers is even worse. I am a certified NC state inspector and Ive been working with other dealers and never have I witnessed such disregard and disrespect to the customer about the gas in a loaner car that should have been filled.

I bought a brand new Chevy Traverse LTZ in 2012. By 2014, I started having issues with the navigation. Fast forward to the end of 2017, and I have 8 officially documented cases of the dealership and I going rounds with GM trying to fix the same issue. This does not include extra trips I made to the dealership with hopes of rectifying the issue. Aside from when the navigation DID work, and would send me off the highway for no reason, just to get back on the highway, or not showing me on any road when I clearly was, or street names not coming up in older neighborhoods, or turning me on streets that didnt exist... The entire system is now inoperable. I get an error on the screen that either says, Map Disc Error, Disc Check in Progress, or Disc Error, to name a few.Most of the time you cant push any buttons on the screen because they dont work, or you cant turn the navigation screen on at all. I had 2 CDs eaten by bad radios too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new diagnostic. I have had my vehicles radio replaced 3 times and the map disc replaced 4 times.Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesnt know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, Go to the dealership. We need a new diagnostic. They dont have a diagnostic from any of my other visits because the dealership doesnt have the correct equipment to test something like this; Its GM parts... They dont make parts. Its a problem with a system or software or something they dont know anything about. But GM also states they cant use any of my previous other diagnostics because the error code could have possibly changed by now. They also cant tell me if it had changed in the 3 years Ive been dealing with this. Ive tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THATS their resolution to the issues. They cant tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this. Ive demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I dont have to deal with the map discs... But I cant get anywhere since everything reverts back to, go to the dealership for a new diagnostic. I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I dont think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who cant find the address). Next steps in the process are getting my own attorneys if I dont hear from the ConsumerAffairs attorneys first.