I took my 2016 Terrain into a dealership because there was a vibrating in the front when I braked. They said all the rotors were warped and had to be replaced under warranty but the pads were not covered. I asked if we could leave the pads and just do rotors. They said there was lots of pad left but it was uneven wear because of the warped rotors and if I didn’t change them it would void warranty if anything else happened. So I had no choice. I said, Fix it. Replacing both sets of pads was $410 and I called GM multiple times and they keep telling me it’s a wear and tear item and it’s not covered but in this case it’s not wear and tear. It was their defective rotors that ruined the pads. They won’t listen to me. They keep saying it’s wear and tear and they won’t cover it. I am absolutely frustrated and fuming. GM is trying to brush this off but it’s not going to happen! I am not going away!

We walked into one of the dealerships to check out the new Cadillacs and the new Chevys and have an idea about the cars. When I walked into the dealership, I sat in the back of one of their cars and when I tried to get out, I couldnt. After that, the sales person at the Cadillac dealership approached us and I was disgusted by her attitude. We talked about leasing an SRX and she told us she would like to get us into a 2013 SRX. The car that we brought in had less than 8,000 miles on it. She offered to appraise the vehicle, but to our surprise, she came back with a high lease payment with high down payment for a 2013 SRX even when all incentives and discounts were applied to it. I was even more disgusted by her and her attitude. After that, we left. Personally, I would never do business with a dealership like that, and you would think that we would be treated better given the fact that we have been loyal customers with GM for 21 years.

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

I too have a 2003 GMC that the Fuel injectors went bad at 120748 miles but, it was 8 years old by then and it was past the 200000 mile 7 year warranty. I paid the GM dealer this time to replace them. At 162280 miles (41532 miles on the new updated injectors) they (four) have failed again. The warranty on the replaced injectors is 12000 miles or 12 months. I only used GM fuel filters ever since Ive had this pickup which I bought new in 2002. Now I have to pay for new injectors AGAIN. Several emails and phone calls to GM helped nothing.

I bought a new 2020 3500 Duramax crew cab and got 1200 miles on it, fan came apart. It is now 6/4 and its been in the shop since 5/10 and still havent talked to a senior advisor. Made a lot of calls, and nothing. I am very disappointed in the way GM has handled this situation. It is not good when a person has to make thier first payment without being able to use the truck they bought. I have been a GM guy as long as Ive been driving and Ill tell you that if I was treated this way years ago I would be driving something else. I am tired of waiting for a human to contact me to try to get help on this so I will contact the dealer and see if the store manager has any options or if I need to go to the Dodge dealer a mile from them and see if they may have better customer service. My dealer told me that they have not had this fan issue yet but I have talked to other Chevy dealers and I am not the only one to go through this. I am only writing this review because GM has multiple records of me calling and requesting information and they just dont care. Good luck to anyone that have to deal with their senior advisors.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

I bought this car last year and before the year was over, I had to take it back to the dealership at the very least four times. I complained to GM, and they said that in order to be able to POSSIBLY HELP ME, I had to take it to the dealership again! Was four times not enough! I am traumatized to drive that car, and I do not recommend to ANYONE!

I have been a client of General Motors for 17 years and have bought several of what I believed to be your high-quality vehicles. I purchased an Acadia in 2013. About 2-3 months ago, I noticed that the paint on the hood of the car was bubbling up. I brought it to the dealership, Morrissey GMC, in Rockville Centre, NY. I was told by the service representative that I was no longer covered by the warranty because I had exceeded 36,000 miles, even though I have an extended warranty.I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

PLEASE USE CAUTION WHEN PURCHASING A 2020 GENERAL MOTORS PRODUCT. GM has no available parts to fix them, should you have an accident or something breaks. My 2020 GMC Terrain has been sitting in an auto body repair shop waiting on a rear left door since June 1st of 2020. My rental car insurance coverage has met the policy maximum as of June 26th, and now Im having to pay an additional $200 a Week for a rental, while my car sits waiting on a GM part. Their response to me was we have no parts available with no date of when parts will be available. I was informed by the repair shop it could be next week it could be 6 months, could be a year from now. GM is unable to provide a date when they expect to manufacture parts. GM is costing $800 of my monthly net income and has provided no customer service of any type. Ive called GM directly with no response other than the parts are on backorder. Ive filed a Customer Complaint with GM and with the Federal Trade Commission. - Hope this helps save someone a good deal of expense and aggravation. Thank you and take care.

I bought a 2014 GMC truck with thirty one thousand miles and I drove it for three years to eighty four thousand miles and my family and I went for a road trip to Vegas Nevada and we were driving on a parking lot around 5 miles an hour and for no reason the motor broke down and Chevy wouldn’t honor the warranty. It cost me 10,000 dollars to get it fix at Fairway Chevrolet in Vegas and they didn’t do a good job. Now I have a check engine light on. Now a local dealer wants 1700 dollars to fix it. So I’m really mad at General Motors.

Im soo disappointed! Ive loved my Chevy up until now. It has been knocking for over 2 years. I know several others that own or have owned the same model as myself. They all have had the same issues! Horrible knocking of the motor. Found out May 8th there is a class action lawsuit against GM for piston wear, causes excessive oil use and knocking. I am within the mileage for repairs at no cost, but they have escaped repairing my vehicle due to the fact they did not send my letter sooner! Now I have a 4000.00 bill! I had planned on purchasing GM again. But never will I never. Ive had 3 recalls and damaged motor due to their production. They do not back their product. This should be handled by them. Please do not purchase GM. They do not take care of their buyers. If I had received my letter sooner It would be covered. Because of them I have a broken car, I have to fix.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

I bought a 2010 Chevy Equinox in Feb, 2015. I was given a carfax and told, appears there are no serious issues or repairs. # mo. later had a 1,500 repair - GM picked up half as timing chain had an added extd warranty due to many failures. It was THEN I was told about MANY EXTD WARRANTY ISSUES BEING fixed before 80,000 on my car! Now at 114,000 I have complete trans. failure!! I was told Oh well. I didnt get the extended warranty at 104,000 when I bought it because I was assured the car had NO major issues. GM WILL DO NOTHING although there are HUNDREDS of complaints online about the 2010 transmission failing. The dealer wants 4,000 to fix it. It will be returned and repod as I cant pay for it, and I cant fix it. Thanks GM. CAR is a lemon from the word GO!! As many people who have a failed transmission on this car, there should be a RECALL or another extd warranty. I will go back to a foreign car! I will never own a GM again.

I contacted what I thought was customer service to lodge a concern but all I see is its in the comment section on the website. Potentially, this is the reason why I havent been contacted but still surprised that a possible negative comment made didnt get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but Im concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it wont outlive me and will only start being a headache for both of us. Please reply and lets discuss options for both parties.

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.Working as a supplier for many years GM finds any defect products from a supplier they put them on third party inspection at the suppliers cost even if it puts them out of business. This is in stark contrast to Honda for example who send their best engineers from the company to help solve any issues with no cost to the supplier. Tried to find a place on the GM website to ask this but guess they did not provide that so people would not see their lack of quality control.

I purchased a 2014 2500HD Silverado about 2 years ago from a dealership in Illinois. After owning at least 15 GM vehicles over the last 35 years this truck was shaping up to be my all time favorite. I took the truck into the dealership on November 5th 2017 for a check engine light. I was told by the dealership that there were multiple codes and was told several items needed to be replaced including the DEF tank heater due to it shorting out in the tank. Several other items were also replaced but all were covered under warranty. I expected to get my truck back within a short period of time. It is now January 16 2018 and I still dont have my truck back. I am being told that it has a bad ECM, also covered under the warranty but there are no replacement parts available. The dealership told me that 175 shipped from the supplier on Dec. 11th but I did not get one for my truck.I was then told it may be mid-March until the part would be available. That will be over 4 months to get warranty items fixed on my truck. I was told that the part is no longer manufactured and due to a design change in 2015 the new version will not work in my 2014. Just as recent as 2 weeks ago I was told by the dealership that 200 more ECMs were manufactured over the Christmas holiday but the dealership could not confirm that they would be getting one of them for my truck.Considering its now 3 weeks past the Christmas holiday and I still dont have my truck back my guess is that I will not be getting one of the 200 that were shipped out. All total thats 375 ECMs that have shipped since December 11th. Are there that many GM vehicle owners that are waiting for this part and dont have their vehicle? Why are they unable to provide the dealership with a firm date as to when they will get this part? How can it take till mid-March, which is also not a confirmed date.I have contacted 2 different GM customer service reps. providing them all the information I just mentioned and then some. Each of the reps. contacted me within a few days only to tell me that the issue has been escalated to the highest priority level and I need to continue to work with the dealership that has my truck and there was nothing more they could do. What is the point of having a 5 year 100,000 mile power-train warranty if parts are not available to fix the warrantied problem? My issue is with GM not being able to support the products they sell and have covered under warranty. This entire ordeal has made me very skeptical on the reliability of the newer Chevy trucks.What about the months the dealership has my truck? Will that time get added back to my 5 year warranty period? Im concerned about what happens when the warranty runs out and these parts fail. How much is it going to cost me then? Considering the amount of money I paid for this truck I expected better service than this. Does GM really think I want to put myself in a position like this again by buying another one of their vehicles? It has me torn because I have been a die hard GM fan all my life and now need to consider looking at other manufacturers for my next truck purchase. I just want my truck back.

In March 2014, I leased a Silverado double cab. No issues, truck running great. About 6 to 7 months into the lease, I started getting lights concerning the Trac Stabilizer system coming on. This came on with normal driving conditions (no wet roads or extra gravel on them). This came on a few times at first. Took it to the dealership (SeaCoast Chevrolet in Neptune, New Jersey). They could not duplicate the issue, so they gave me the truck back. Have been back 3 more times since then and still no resolution. This last time, truck stalled turning into a parking spot and the cruise control disengaged for no reason while I was doing 75 mph. This is dangerous and a major safety issue. It is now at the dealership and still have not been able to replicate the issue or come up with a solution. GM has been notified. The district manager (David **) has been involved. Have been told by many people at the dealership that they would call me back. No return calls. I have had to call them for answers. They are refusing to do anything extra besides wasting my time having make numerous trips to the dealership for repairs. They cannot perform along with major safety issues with the truck. On top of that, having to take time away from my work to do this. Extremely poor customer service on their part. Will not deal with them again once the lease is over. Handing in the keys and walking away never to return!!

2015 GMC Denali - To my surprise, my front end struts went out at 73,000 miles. Ancira dealership had sold me a long term warranty when I bought the vehicle from them but refused to cover this. I was out almost $2000 for these. Struts should not go out with this kind of mileage and I do not go offroading with the vehicle. Will never buy GM again nor from Ancira.

2018 Equinox with 1.5 turbo. Purchased July 23rd of 2018. Starting at 6700 miles and 3 months of driving we got check engine light. Well, 3 months, 7000 miles later, 9 repair tickets. Ranging from new intercooler, ECM, Mass AirFlow Sensor, Camshaft Actuator Solenoid, still getting Check Engine Light and Reduced Engine Power message. Been sitting at Rusty Wallace Chevrolet Service Department since January 11th 2019. Today is February 3. Now they are holding on a complete Engine wire harness. GM just offered a replacement and we pay attorney fees. NOT. General Motors does NOT care about customers. I would be surprised if they cared about their employees. Oh wait, they dont. Thats why several U.S.A. PLANTS are closing. Do NOT buy General Motors, they wont help.

I purchased a 2013 GMC Sierra new and always had the truck serviced at the selling dealer. Last Oct. my drivers side door handle came off in my hand. This has never happened to me with any vehicle I ever owned, and I have owned many. Colonial GMC in Charlottesville, Va. was my selling dealer so I went there and requested it be replaced under the extended warranty that I purchased good for 100,000 miles. Was told it wasnt covered under that warranty and had to pay to have it replaced. Bill was in excess of $300. Ok, paid and moved on.4 months later another door handle broke off on the rear door and was even being used much. Thinking this was an unusual I researched this problem and to my surprise realized these door handles have been breaking on Silverados and Sierras routinely, but to date GM has not had a recall or a TSP for this problem. Contacted GM and they told me I would receive a callback to resolve the issue. 3 days later I got a call from the dealer telling me I was out of luck, they would not do anything unless I paid the full price. Ok, I thought, I paid $63000 for a truck and they wont help with a door handle. I bought and $40 to install it. Bottom line is I will go back to buying a Ford or Dodge, had good service from them. Done with GM for a $17 door handle.

In 2016 I bought A CPO GMC 1500 Denali. The truck has 14k miles on it. I had planned on buying a brand new truck but this one was beautiful. Supposedly was the General managers and so forth. I purchased the best warranty they could offer, the truck had been wonderful until 56,000 miles was when the first set of tie rods went out. The dealership stated those will not be covered under warranty that they are wearable items. Ok then. $800.At 61k miles my air conditioner stopped. This however was not under warranty due wasn’t a major component. Another $600. Ok and it worked half the time, took back to dealer and their response was, We cannot figure it out.... Let’s move forward. 83k. Again went in for in inspection and tie rods again were bad another $800. Ok.... this time GM changed them from aluminum to steel telling me they had a new design (even though I had to pay).Ok this time I had maybe they were fixed and this would be it with my tie rods. Let’s fast-forward to 110,000 miles my truck beginning to act weird during takeoff. Take to dealership to find out that my transmission needed replaced. I had bought and the vehicle in 2016 and was told and also my contract that the truck would have 100,000 mile powertrain warranty. GMC only offered me 10% to help repair.So I ended up paying $4,234. I was completely Suprised with them. I was confused. They said my CPO warranty started in 2013 but my truck was model year 2014. I had a good friend living in Texas at this time who had a 2016 Chevy Tahoe with 92,000 miles on this. We have been friends since kindergarten which is over 30 years and Always Drove Chevys. His transmission was also bad and needs replaced. Shortly after getting the transmission fixed I took my vehicle to another dealership and hearing squeaking sounds while I was out of town. Guess what? Ball joints and tie rods. This time $1300. I have owned 47 GMC trucks my entire life. My personal company fleet were and I use the word were GMCs (will no longer will be).I have my old Denali 2004 original engine and transmission with 240k (absolutely best truck) and never had issues. After all this I decided to call GM corporate. Obviously they can see my history with them and they can see that I’ve had a lot of complaints with this truck. They did nothing to help me or my buddy who I might also add are both veterans and take the absolute best care of our trucks... I’ve always enjoyed my GM products and I’ve always been a loyal customer. In 30 years I’ve never asked for anything from them but when I felt their product had some issues I feel like they should’ve stood behind Us and their product a little more.The more I looked into the GM products I realized the company has really gone downhill. I will no longer buy their product or support them in any way possible. There are a lot of people I have talked to feel a same way I do. When you’re close plants down also and your CEO is making 22 million a year there is a major problem. Shame on you GM.

I am writing to complain about Ed Morse Buick GMC Mazda Autoplaza 10133 US Highway 19 Port Richey, FL 34668 727-862-5411. My 81-year-old mother purchased her Buick from the dealership and returned for just motor oil and a cabin filter service at 34k miles and was sold more service than the automobile needed completed. The total bill should have come to $107.95 but she was sold and charged $657.06 for work that was not required. My mother trusted the service adviser and was misled the car needed service performed that would not be required until 150k miles based on GM standards. I feel Ed Morses service adviser took advantage of an elderly customer that relied on a trusted source for car service similar to relying on a financial adviser for advice.The company policy seems to be to recommend service to unaware elderly people concerned for their cars care and then not to offer customer coupons on their website for a savings. The 2012 Buick is new with only 34,387 miles and the service attendant sold automatic transmission fluid replacement, brake fluid replacement, induction service repair work and tire rotation on 3/31/2016 that when only an oil change was needed. The service attendant did not offer the customer coupons for free tire rotation with purchase of oil, $10 off cabin filter or the spend and save offer for the service performed for $75.Since I help manage my mother with her monthly bills and when I learned of a motor oil and filter charge of $657.06 I was beside myself and went to confront the Service Manager for taking advantage of an elderly lady just needing an oil and filter change. We discussed that the replacement of automatic transmission fluid, brake fluid and induction service was not required and my mom was misled into purchasing these services for a 34k mile car. The service manager affirmed she would be refunded with a check of $189.86 plus a free oil change. My expectation was to be credited $486.76 for work not required for misleading an elderly lady on service. At this time we have not received credit to resolve this issue and expect $486.76.

I currently own a 2008 Equinox that I purchased new in 2008. I absolutely loved it when I bought it. I loved the interior room, and that the backseat can slide back and forth allowing either more passenger or more cargo room. However, the longer I have this car the less I like it. You have to take half the front end apart every time a bulb goes out in the headlight area. I have had to change spark plugs and plug wires earlier than recommended. The entire car shakes and makes a knocking sound when driving it down the interstate. It sounds like its going to fall apart and you can literally watch the seats shake. It makes a horrible noise when you put it in reverse when you first start it. Conveniently every time I have had any of this checked they could not find anything wrong. Random things have fallen apart for no reason. The mirror cover fell off of the visor when the car was about a year old. The seat belt buckles make a horrible squeaking noise. The air conditioner fan turns itself up and down at random times for no apparent reason. The air conditioner decided to stop working at hour 8 of a 10 hour road trip with 2 kids in the car and 100 degree heat. Conveniently the next day it was working again. The dash started cracking around the airbag when the car was only 4 years old. Now the dash looks like somebody took a box cutter and cut out the airbag and then spider webbed it over to the air vent. When I contacted the dealership the first time the only thing they told me was, we have never seen one do that before. I decided to live with it for a while but as it got worse I started pricing repairs at other places and was quoted close to $400 for parts only not including labor. I found a number and contacted the GM customer complaint line because this is at a point where I am now afraid of the air bag popping out if I hit a pot hole. The GM rep talked to me like I was a complete idiot and then notified me that I would receive a call within a day or two from the dealership to schedule an appointment to have it evaluated. A week later that did not happen so I contacted GM again and got an appointment scheduled. I showed up for my appointment as scheduled and was the person who was supposed to look at it was not there and the person I saw had no idea I had an appointment. He took pictures and said he would get with management and GM and let me know what could be done. A few days later, no response. I call the dealership again to find out that person no longer works there and I have to take time off of work and start from step one again. I go in and have it looked at again to be told the dealership and GM are not willing to do anything to help resolve the issue. There are so many other random things that have gone with the piece of junk car, there is no way to list them all in one review. I am so fed up with this car and with GM/Chevrolet at the moment I am working to get rid of this car and do not plan to purchase another GM product anywhere in the near future if ever again.

Warning!!! Do not purchase a vehicle from GM or Victor Chevrolet! Their customer service is deplorable. Here is my ongoing log of what I have been going through since I leased a brand new 2015 Chevy Equinox on May 12, 2015. Please help by sharing this with everyone daily. I will keep posting updates until this matter has been resolved to my satisfaction!5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met Bill in Service. He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new repaired 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a glitch in it. GM was aware of the glitch and was working on a fix for it. He warned me that it may take 1-3 months to come up with a fix for the glitch. He said if it happened again, just press this button on the rear view mirror and it would reset. I left with the vehicle, foolishly thinking that it probably wouldnt happen immediately. Wrong!5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldnt connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met Phil the service manager. He immediately knew what the problem was! All it needed was a new module. Thats all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didnt Bill know this two nights ago when I had brought it in??? I said Im leaving it! I refuse to drive a brand new car without a radio/phone - fix it!. I did not agree to leasing a defective vehicle! Odometer approx. 450.5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said GM has a hold on the part. They will not release this part. The part is VIN specific. It cant just be taken off another vehicle on the lot! I said so you cant fix it. He said no. I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the sales manager. Ed explained that he would have to get authorization from GM to do a buy back and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!6/2 Tuesday, Phil gets on the phone and tells me that hes been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but Ill give them one last chance at this pathetic run-around game they are playing. I know they dont have a so called sudden fix, but whats another day, in this pathetic game? So now, Phil is going to reprogram the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously fix the problem!!6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. Hes gone five miles and assures me its working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Cant wait! Im so excited, cant you tell? 6/4 Thursday, cant wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, hes going to call Onstar to see if they can get a code! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I dont want it… EVER! Its worse than the boy who cried wolf. I cant stand it!Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as worthless, non-responsive Donna, never to be heard from again, even after leaving several messages on her pathetic answering machine.6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, havent heard anything - as usual - so I text Phil and ask what hes heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a chassis overnight ship priority. 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.6/15 (Monday), Phil reports that its all fine. Says he will deliver it to my house so I dont have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my sons school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested reset button. Turned vehicle off and back on, still nothing.6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didnt answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said connected to Marg cell at which time I couldnt use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my sons High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonicos. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was in case Victor Chevy doesnt pay. REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: Hows it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GMs response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap.7/1 Wednesday, texted Phil. Asked if anything was happening. His response: Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec thats going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil 7/6 Monday, texted Phil to see if anything new. Told him I hadnt heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna.

2011 GMC Acadia Timing Chain and HORRIBLE GM Customer Service - My parents who are in their 60s and 70s and on a fixed income, life long GM buyers, own a 2011 GM Acadia. The Acadia is only (116) miles outside the Power Train warranty, yes 1 1 6 when the timing chain went out. Now they are looking at a repair bill of nearly $3000 which they do not have to pay. My Mom has spent hours on the phone with GM reps asking for some assistance with the repairs and was told today that the only thing GM could do to help was to offer her a $100 voucher for an oil change, in a vehicle that she cant even drive. My parents are going out of state this weekend for their grandsons high school graduation and are having to borrow a car to make the trip. GM has repeatedly proven that this is of no concern whatsoever to them and they have no intention of honoring their poorly designed product, even though there are hundreds if not thousands of complaints about the Acadia online with this exact same issue. GM will not stand by their product or honor the loyalty of their lifelong customers, yet whenever they are in financial troubles they expect our government dollars to step in and assist them and bail them out. If this auto was out of warranty 10,000 miles I could understand but it is only out of the warranty 116 miles and still only being offered a $100 oil change voucher is a slap in the face.

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

I have a problem. I tried ordering parts from your GM dealers around me - the recall that’s on my car. Hell I was going to have it fixed. They wouldnt have to. My 2006 Chevy Cobalt just quit running on me on my way to work. If you could get them to get the part, I will have it fixed cause Im still paying for it and I cant let it sit. I called Corbin KY and LaFollette Tenn. That’s closer to me cause I gotta work.

After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I’ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can’t even show any loyalty to a routine repeated customer.

I have a 2011 Terrain with the best gas mileage, 26 driving at 60 mph. I drive 120 miles a day to work and back, speed limit 55 mph and I have 63,000 miles on the car. On May 1st, I parked the car at work and when I went move it again, it would not go into gear. I had to get a tow truck and take it to the GMC dealership. They said they didnt have any loaners and I had no way of getting home. So, I found a car rental (only place in town) and all they had was a Chrysler van so I took it. The dealership said it was a bad transmission and replaced it on May 4. When I picked up my car, I asked about covering the cost of the rental. They asked what type of car I rented. I said Chrysler and they said it had to be another GMC. At that time, when they didnt have a loaner, nobody said you had to rent another GMC. When I got the car home, I noticed I had transmission fluid on the floor, so I had to take it back again on May 7 (no car for the weekend). They said they forgot the seal kit and were able to repair it the same day. On 7-20, coming to work, the transmission started to sound funny. Halfway to work, it would go into 1st gear. I had to drive to the dealership doing 35 mph, late for work. I did get a loaner car this time. Out of all the new cars I have bought (Chryslers), I have never had transmission problems and now I have two bad transmissions. Whats the chance of that? This vehicle is costing me time and money. I bought a new vehicle so I wouldnt have these problems. The company I work for supplies parts for this vehicle and you demand 0 defects. Im not sure why you would treat your customer this way!

I contacted GM Financial a few months ago to inquire what I needed to do in order to pay my car off early. The young lady I spoke with informed me that all I needed to do was make extra payments and that would clear. She NEVER said anything about once making my final car payment that I would have a principal balance remaining. When GM Financial contacted me to inform me of this matter a few weeks ago, I was FURIOUS!!! All this time, I was thinking Im making my car payments and its allowing me to pay my car off early, but not even knowing that once I make my last car payment, I would still be stuck with a bill of over $1500. I filed a complaint and Im so upset. I just recently purchased a home and I did not want to go into this home with a car payment, but now I have to rearrange so many things to pay this off. I will never do business with GM Financial again and Im now better informed about what actually takes place AFTER you pay your car off.

GMC service reps informed us that the GMC 3500 trucks can sometimes have major problems with fuel system. Causing metal particles to travel throughout the engine and other parts. Had to leave my car truck for 20 days at Georges Chevrolet to be repaired. Not only did they not repair my truck properly the 1st time but the only loaner they could give me was a Chevrolet 1500 Silverado that not only leaked oil but didnt have the horsepower that I needed to pull my trailer. Im a landscaper and Im self-employed and need all my equipment for work, i.e. my GMC 3500 to pull trailer. I incurred loss of wages/revenue due to leaks from loaner truck and unable to pull equipment. GMC stepped in and assured me after several telephone calls later that I would be compensated for my loss of revenue and as a dissatisfied experience at Georges Chevrolet. Again after several other calls we finally agreed on compensation and that was basically an extended warranty. After several months later we still havent received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words OH WELL. I now need to wait for my documents to get my WORK TRUCK serviced and hope it doesnt break down or cause any further damages to my engine. This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.

My 2011 was brought in because the check engine light was on. The service advisor called me when the car was fixed, with no authorization from me to work on the car. I called GM corporate office and spoke with a James, who apologized for my bad experience and told me that they will reimburse me the full cost of the repairs. The next day, he called to say that GM will not reimburse and that he would have to take the side of the service advisor. However, it is against GMs policy to work on a car without authorization from their customers. Of course the service advisor is trying to save his job by saying that I authorized the work. How can I authorized anything that you dont tell me about?

Purchased used vehicle in 2015. 1 year later transmission failed (2008 Saturn Vue XR). Turns out to be 3-5-r waveplate. Part was not heat treated to spec in this year’s vehicle (faulty part). Should have been a recall for this problem. GM finally honored coverage of said repairs but only 120,000 miles or less. My vehicle had 123,000 miles when this happened. GM would not honor repairs even though the said faulty part was installed into transmission during assembly.

GMC Terrain is cheaply made. The passenger door rubber came off and the Motor Company claimed I pulled it off. Wrong. Also the Modules on the Tires is going out and it only has 50,000 miles on it. The center module keeps saying that there is a low tire. They cost $125.00 each plus installation.

We purchased a new GMC Terrain Auto 2011 and a 2011 Chevrolet Cruze in November 2011. We had trouble with 2011 GMC Terrain, 6 speed transmission, not shifting properly and getting only 24mpg on the highway and 22 around town. This was reported to GM Head Quarters in February 2012 and GM complaint people called me several times, but they tried to convince me that I expected too much. I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time. They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

I called GM customer service to get an understanding to why the 2003 Pontiac Grand Prix have not been recalled. My ignition cylinder, ignition switch & wiring had to be replaced, the wiring had melted which could have resulted in a fire. I expressed this with the customer service, moreover the overwhelming complaints found on the internet. The best they could do was note it in their computer system and IF they decided to recall the year I would be notified. It is a sad and sick day when a company who is already being sued for not acknowledging safety issues previously will continue to turn a blind eye to such a massive issue. It says a lot about how much they value business and safety of their products and customers.

I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. After a short time I began to notice a vibration in the truck. When traveling between 45 mph and 55 mph and more so when traveling between 65 mph and 75 mph. The vibration is noticeable as the water bottle in the center council shakes and the hood and rear view mirror vibrate. This is a new truck, currently less than 6,000 miles. I am a long time GM owner, have purchased somewhere around 15 new GM vehicles and owned at least another 5 used vehicles. I am 54 years old and consider myself to be a long and faithful GM customer. This very well may change in the near future.I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed. I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it. Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesnt need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

2015 Yukon rims peeling so bad, theyre not holding air and cant be balanced. Tried to resolve issue with dealer and customer care and finally a manager with customer care, she was rude, unhelpful. Ive always driving GM. Its disgusting how they treat loyal customers, I filed a complained with BBB and I encourage anyone with the same, because it is a safety issue.

I purchased a used 2010 Traverse from Peruzzi GMC. When I test drove it, it was fine. We go to leave the dealer with the vehicle and the check engine light was on! The salesman tells me, oh its probably just a gas cap, drive it and it will go away. I refused to take the vehicle without having something in writing. Good thing because we left and the light never went off. A few days later I had my wife bring it back and the code was for the timing chain! Dealer had no choice but to replace it being as I had it in writing although they act like they did us a favor...Apparently they changed the chains and never bothered changing the oil which had bits and pieces of debris from failing pieces in it. Not even 4,500 miles after purchasing the engine seized without any warning with my wife and 4 kids in the car on our way home. GM denied any responsibility and only went to the shop to try and find reasons as to why they wouldnt help. The service manager told me the motor failed because I didnt change the oil. Mind you, when replacing the chain the dealer should have changed the oil and didnt... Even still, the manual says to change it according to the light or if it has gone 1 year. Neither situations occurred. The oil life was still at 74%. I ended up paying $6500 out of pocket to have the motor replaced. Then a fuel injector fails and renders the vehicle un-drivable 4 miles after getting a new motor. Then the A/C stopped working. Only hot air. Dealer tells me its probably the evaporator which is behind the dash and is another few thousand to fix! After some diagnostic and research I found it to be the blend door actuator, a $50 piece and 30 minutes of my time. Huge difference and Im not the GM mechanic... THEN a coil pack goes bad. Need to remove the intake plenum to get to it. Another $330. Few days later, CEL AGAIN! Now its the catalytic converter and the dealer wants THOUSANDS to fix! The rear wiper stopped working, had to replace 2 front speakers. Since the purchase, I have spent just as much money fixing it as the vehicle cost me. GM takes no responsibility since I refused the extended warranty through some 3rd party company which Ive dealt with before and denied every claim submitted. Its a joke. GM and Chevrolet should be ashamed as a company with these products representing them. Ive owned 17 cars in my time and this is by far the WORST vehicle I have every purchased. Worse than my BMW 745Li which is one of its most problematic vehicles! I will NEVER purchase another Chevy and will recommend any and everyone to do the same. They produce junk vehicles with junk parts and force the consumer to pay for their cut corners! While enduring all of these issues Ive done a lot of research and come to the conclusion that most people who own these vehicles experience these problems which SHOULD lead to a class action suit. Even the re-manufacturing company where I purchased my motor said that motor is their top seller. They move more of those 3.6L v6 motors for GM than all others combined!

I purchased a 2011 Chevy Impala LTZ from King Auto in 2012. It was certified pre-owned with very low mileage. It came with warranty coverage, but luckily I purchased additional extended warranty coverage. My first problem I had was the rack & pinion needing to be replaced. Then one day there was a knocking noise coming from the dashboard area, that turned out to be the acuator valves needing to be replaced. I had to go to the dealer twice about the acuator valves needing to be replaced. The acuator valves and rack & pinion problem was in 2013. For the next 3 years I did not experience any major problems, but in May of 2016 my L.E.D. readout display said SERVICE TRACTION CONTROL - SERVICE STABILITRAK!! Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced. Fast forward November 11, 2019. Im coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.The next day Im at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that its only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer. I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevys too.On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impalas.

Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine and 4L70 transmission, along with all the accessories, computers and wire harnesses. The engine works great, but the transmission wont shift. I have called GM Performances hotline techs for help and got a case number. I never get a good answer from them on connections I am supposed to make and the pinouts they send dont match up to what they are telling me to do. The last tech I talked to told me to bring it to my GM dealer with my case number. I did this yesterday, 12-5-12, and they were looking at it today. I had to bring them my laptop to look at the program and they called the techs twice, still with no answers? What is the big secret with the so-called plug and play units? Why cant I get the right wiring harness or computer program when I buy this unit? Not clear instructions even for an old GM mechanic. Can I get help with this? Thank you.

I am SO frustrated with Buick - Shenandoah Motors - and my 2010 Enclave right now!!! Thousands of $ in repairs since September (like in the neighborhood of $6500) - not including the usual oil changes and new tires. Went to pick it up today after a new transmission installation and the car is whining like crazy. Do they even test drive these things before they turn them loose for customers to take out on the road?? This has been an ongoing issue and finally GM Corporate agreed to pay $1111.23 of this most recent repair (not included in OUR $6.5k to date). Now its back in the shop (fortunately we didnt even drive off the lot before we went right back in and said something was wrong - AGAIN). Called GM Corporate but its after 5:00 so my rant will have to wait until tomorrow when they call back. CRAPPY SERVICE @ SHENANDOAH MOTORS.

I currently own a 2015 Cadillac Escalade which I have owned since 2015. We recently discovered a water leak on the drivers side second row on the roof where the seams meet by the back door, the water has leaked down the inner panel affecting the seat belt causing it to lock out. The entire carpet from the second row to the third row was wet producing the smell of mold. After taking my vehicle to two different Cadillac dealers they found the leak we had already discovered. General Motors has denied the claim made by the dealership, they are not taking accountability for their faulty vehicle and supporting us the consumer who has trusted them to produce a high quality product worth the large investment we made. I am beyond disappointed in General Motors and the poor customer service we have received from them. This issue is 100% a manufacture defect, we did not cause this issue to occurs and now we are stuck with the cost of the repair and breathing in the mold which is a hazard to myself and 3 young kids health. I am appalled at the lack of support from General Motors. I bought a Cadillac expecting a high quality product and high quality customer service which is not at all what we have received. I am truly disappointed.

My fuel system control module failed at about 90,000 km. Looked up the information on the web and found an outstanding recall for failed FSCM on my truck manufactured from June to August. My truck was made in June. Took the truck to the dealer, and was told my VIN number was 92 trucks before the recall began. Thats made on the same day or the day before, and my part failed the exact same way as described in the recall. My part was not covered, so GM charged me $900 for the repair. This was annoying, but they do have a legal leg to stand on, as theyre the ones who set the beginning of the recall, not us. VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because Ive been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then Ive also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say theres nothing wrong with the truck. Im at $400 for this problem, with no resolution.These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and Im forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.GM has built in faults that could reset on their own, but dont, and make you go to the dealer to pay plenty of money and fix what isnt broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.

I own a 2012 Chevy Equinox (52000 miles) that I purchased from my Chevy dealership. The key fab holds the brass key in pot metal and it broke last year. That key was replaced under warranty. Saturday, the key I got to replace that key broke in the same manner. (25,000 miles later) Saturday, I brought the key in and was told I need to talk with the Service Manager. I explained the problem to the Service Manager and he offered me a new key at a discount. If I had something to do with the key breaking, I would be fine with the offer. Plus, there is no guarantee that the same issue will not happen to the new key. I do not want to be purchasing a new key every so often because of poor design. I was only 2,000 miles out of warranty and they would not replace a recurring issue.I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

On Christmas Day, 2014, at about 2 PM, my wife and I were driving in our 2013 Chevy Spark on the Cross Valley Expressway (PASR-309). It was a bright sunny day with very little traffic. The car was loaded with presents as we were on way to the family holiday dinner. Not long after we exited the rock-cuts (a reduced speed zone) and assumed normal highway speed, there was a horrendous, explosive noise and the sky vanished, or so it would seem. The hood of the Spark had blown open and smashed the windshield, completely obstructing or view. For some reason, I almost immediately realized what had happened and was able to maneuver the vehicle to the side of the highway using the only the view in the side-mounted rear-view mirrors. We were, each, covered in shattered glass, but neither of us was injured.After assessing the situation and realizing we were less than a mile from Bonner Chevrolet, I bungee-tied the hood down and nursed the vehicle to their lot. We called a family member to pick us up and tried to enjoy what was left of our holiday. Most of the day was spent retelling the story and hearing from everyone, just how lucky we were. Chevy had issued a recall for possible hood-latch rust and potential failure in mid-November. The recall letter stated, We will send you another notice to inform you when parts are available to repair your vehicle. No such letter had arrived prior to the above event; however, it did come in mid-January.The guys at Bonner were terrific. They were confident that this was a simple recall issue and that GM would pick up the tab. Were they ever wrong! Bonner assessed the damage at $5001.32. (New hood, fenders, hinges, windshield, paint.) The car had a KBB value of about $9500 at the time, so the repairs were warranted. Heres where it gets interesting. GM had Bonner recalculate the repairs using a higher labor rate (Corporate-Warranty Rate). The cost of repair went over $7,000, and exceeded GMs acceptable threshold to merit repair. Just like magic. The car was now a total loss in their eyes. GM offered me $7,500 and a $2,000 Customer Loyalty voucher.The following is an excerpt from my response to their offer: I am still considering your offer. The problem that I am having is that Chevy is asking me to spend a minimum of $9,000 dollars out of my pocket to resolve a problem created when my Chevy product failed. And yes, as structured, Chevy would get my $9,000 dollars. Lets do some math. The offer stands at $9,500. ($7,500 check and $2,000 Chevy voucher). I owe approximately $4,500 dollars on my defective vehicle. My dealer can put me in a new (hopefully non-defective) Spark for about $14,000 (title, tax, tags). That causes me to spend an unbudgeted $9,000 if I buy a Chevy or $11,000 if I choose a comparable vehicle from another manufacturer. Any rational human (including judges, jurors, arbiters, and customer service representatives) can see the folly in accepting such a deal. All I really want is the same car payment I currently have and a safe vehicle to drive. Fix my car or find me a different one (13-14-15, I dont care). Let me walk away owing my Credit Union $4500. Ill continue to sing the praises of the Spark and Chevy. Please forward this to anyone who might be able to help.After several phone calls (GM stopped replying to e-mail), Chevy held firm. I ended up having my insurance repair the vehicle at Bonner for the initial estimate and paid a $250 deductible. The whole process took six weeks (3 car payments).

Just got off the highway thank God and the brakes went completely out. Putting me and my children in danger because the car wouldnt stop sending me into oncoming traffic to avoid hitting cars in front of me. This is horrible that GM wont do anything about this problem.

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.

I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 miles on it. I have been overall very satisfied with the looks and performance of this vehicle. A few months ago we started having a shudder happen at acceleration. We didnt know what it might be from and it was so intermittent that we didnt immediately have it checked out. As the weather warmed the shudder happened more often and eventually made it to where it was difficult to pull out from an intersection due to no acceleration. We took it to a dealer to have it checked out and were advised that there is problem with several model years of GM transmissions having the torque converter delaminate which causes debris to spread through the transmission and causes it to fail. This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and its a 2014 with 59,000 miles shouldnt it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the in-service date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission. We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldnt work with me on this since the repairs werent being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldnt stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.

Sad... to say the least... my family like many working paycheck to paycheck. I took our Truck a 2011 in for a tapping sound in engine. It was driving just fine. That made all kind of false claims. 1st aftermarket parts in engine they could not prove. 2nd they claimed that a engine treatment I had a year ago broke my piston. My Truck only way I have to get to work. They told me I needed a new engine rebuilt one for $5,000 or a new one for $12,000. They said the aftermarket parts and engine treatment I had voided the warranty. My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Cant last much longer. Single dad need help...

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

At 9 pm Mon July 10, talked to Kyrie about my Cadillac DTS. The keys keep getting stuck in the ignition, it is all over the internet about all Cadillac keys getting stuck. Pages of it on the net says no recall for it. CANNOT DO ANYTHING FOR YOU. This is the kind of loyalty we should be getting from GM. Got stuck in Niagara. Had to get a tow truck this am to get my battery recharged.

I own a 09 Saturn Vue and have been pretty happy with it till now. My Saturn seems to be having transmission problems, the gears keep getting stuck which causing the engine light to come but after a day or two it goes away on its own. I experienced this problem now twice. Found a letter from Saturn stating some models had a fractured wave plate which would cause tranny to slip gears, low 3rd or 4th gear etc. I took my car to GM to drop-off service. Advisor tells me I would pay 120 if it wasnt the wave plate. I get a call today stating they need me to authorize a 1600 charge for them taking apart my transmission which it could be under warranty or it could be not. Long story short I would not authorize that since I was never told that when I first came in. The manager was arguing with my boyfriend and I left with my Saturn Vue being untouched. They didnt even care that my car could possibly have that issue and they would have to honor that at no charge. So they try to get money another way. Sneaky GM. Its sad they wont even look at the car thats a Product of their GM motors. Horrible!

My 2013 GMC Terrain has turned into the worst investment I have ever made. The abs light keeps coming on along with the stabilitrak light. When this happens the abs activates and the car doesnt stop well. Also this error code shuts off the all wheel drive. This is a major safety issue and when I brought it to the dealer they said its a bearing and the hub needs to be replaced at my cost. So when I called gm I spoke to senior service advisor who assured me they would contact the dealer and assist me with the cost.After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

It was definitely an informative visit in March 2021 at Starling Chevrolet in Mount Pleasant SC - this is about a GM warranty issue! Apparently GM uses parts that that do not work well for very long based on this event. Another customer brought in her car because of a noise it makes all the time. Her service advisor told her even if it was still under warranty, GM would not replace the part because the part was still working! Well, it wasnt working correctly, and obviously if it is now noisy, which the mechanic had verified it was, it was certainly not well and just when might it get worse?? I was very angry about this because my older GM car was in there for service and repair and I expect to buy a new car in the next three months, and this would certainly eliminate all the GM cars from my list. I went to the showroom receptionist and asked to see the general manager or sales manager to express my opinion about the policy and let them know it had cost them my sale, but neither of them was available - she tried to reach them by phone but was also unsuccessful. After I went home, I called again to see if either was available and was told no, then I asked for the corporate office phone number and she said she didnt have it. So that left me to file this information online to try to warn others of this warranty policy before they buy a Chevy or Buick or Cadillac or any other GM truck or car or other vehicle in case it matters to them if GM wont replace a part making noises when wearing out even if under warranty because they consider the part as working. Shouldnt it have to be working right???

I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!

I needed a vehicle as mine had died and I had been looking for a while not finding anything. Now that I found this 2002 Envoy, I love it! This is my first SUV and I have only had it for about a month. It rides nice. There is a lot of room in there and I like being able to sit up high. Its comfortable and the seats have lumbar support. The heat works very well and the radio sounds good too. The only thing I dont like is that it is bright red and also that the clear coat is peeling off on the front passenger side. Also the headlights are kind of cloudy.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

Hi. My name is Kymberly **, and I purchased a new Chevrolet Cruze at Country Chevrolet in Warrenton, Virginia 20186 on August 31st. I spoke to salesman Russ ** (who was fantastic). He was a huge help. I test drove the vehicle and Loved it. I was asked if I was going to put any money down. I stated that I would not, that I was only working with a trade-in on my Equinox. I decided to get the 2015 Cruze. I was sent to the financial manager to get the contracts and paperwork signed. This is where the nightmare began!!! I dealt with Gabe **. He again asked if I was putting anything down. I told him no. He asked if I could put at least $1500 down. I again, said no that I couldnt. He said why dont we do a 7-day promissory agreement. If you have the $1500 within 7 days great, if not we can void this and do another contract.” I said that was fine, still standing firm to my no.” I signed contracts and the transferring of Insurance. I had full coverage on my Equinox so I drove off the lot with Full Coverage on my 2015 Cruze. The next day I got a text from Russ ** that stated I needed to come back by the dealership that they worked up a better deal for me. Happy and Excited, I went there. I met with Gabe ** again and he stated that he pulled the deal with the Lender and found a second lender that gave me a better rate. I said “oh, that’s great!” I brought up that I needed to sign a new contract because I wasnt going to be able to come up with the $1500. Then Gabe stopped... He said that he was going to have to talk to his boss because he put down for the new lender that I WAS putting the $1500 down. Gabe asked me if I could get a personal loan for $1500, he asked me if I could borrow the money from my family, and he also asked if I could just pay $200 here or there for 6 months to cover the $1500. Gabe left 4 times to speak to his boss (I did not catch his name) because I was adamant that I was not paying that. Gabe went behind my back without me giving him a definite answer on the $1500. He was in the wrong and I felt that I should not have paid that. At this point I was in tears because he had me feeling like I could not leave until I gave him a “Yes, I will pay it.” I was texting my husband throughout this whole ordeal. Finally my husband asked for Gabe to call him. Finally I told Gabe he needed to call my husband. When my husband was on the phone with Gabe I walked outside because I was starting to have an anxiety attack! When I came back in I stood at the doorway where I could not be seen. I overheard Gabe telling my husband that legally I could not leave because I had no insurance on the new vehicle!!! When in fact I did! I signed the form because I HAD full coverage, AND I had already contacted my insurance company and gave them the new Lender information! I was hysterical. I had already drove the car home and everything! My husband then asked to speak to Gabe’s boss who came in. Gabe’s boss walked into something that he had no idea what the hell was going on! So the 4 times that Gabe left to speak to his boss, where was he really going? His boss was informed of the promissory agreement and that I was told I could not legally leave. The boss looked at Gabe and said Gabe is this true? And Gabe said yes. The boss looked at me and said that I could go home. I left hysterical and irate! I almost called the police and an attorney for this. This has been the worst car buying experience EVER! So moving on my husband got a call the next day stating that they redid the deal but we still needed to put $400 down. WHY? I am still upset that we still paid that. I don’t know why we had to pay that. Gabe made this mistake and Gabe did this to himself. I told them I was not going to put any money down at all and still ended up putting $400 down.All of this happened August 31 to Sept 3rd. On Sept 21 I received a text from Gabe stating that my husband and I had to sign a form because my husband’s name was on the title to the old car. I refinanced that about a year or so ago so his name should not have been on the title or loan. I contacted my bank and turns out that when I refinanced it through the same bank, they did not remove my husband’s name. So... that tells me, the car should not have been sold to me in the first place without my husband being there to sign for it as well! Anyhow, I received yet another text from the salesman Russ ** stating Hey Kym, when you get the survey from GM make sure you answer each question Satisfied and when I get that survey Ill fill you up with some gas. That to me is bribery. I gave a very poor review when I got the survey from Country Chevrolet. And I have not received one from GM yet. When and IF I do get one, I will not lie and give any satisfied answers. I was very DISSATISFIED. I would not recommend anyone to go there to get a new vehicle. It takes $26.00 to fill my gas tank up and lying on this survey is not worth a free tank of gas! I felt that I was being taken advantage of because I am a woman who they must have thought I was stupid! My husband saved me from this. And how DARE Gabe ask me to get a personal loan or to borrow the money from family. That is NOT something that man should have asked! He did this! So if anything he should have paid for that or taken it out of his commission. I do not trust anyone there. I will have my car taken somewhere else for work to be done to it. This should have been a very fun and exciting experience for me. Instead it was a complete freaking nightmare. Turns out I’m not the only one Gabe screwed over either. I work with a girl who bought a car from there a week prior to me and he cashed a started check that he was supposed to hold and he ended up overdrawing her account and the salesman paid the overdraft fees AND a tank of gas out of his own pocket! I sure hope something comes from this. I will however contact my attorney regarding this. Paying the $400 dollars is something that should not have come from us since GABE MADE THIS MISTAKE.

I am writing in regards to my recent Service on my truck at Woodlands Hills Ca. GMC. I have a couple things that needs to be addressed. In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That cant be the case as the truck only holds 6 quarts. In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed in the inspection of the Brakes Pads does not make any sense. 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm. 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm. I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I was advised I would be give a refund of the 3 extra quarts of oil by the Service Manager. This borders on fraud if not outright fraud.

I have been sending emails for two years for unsatisfactory service and have not got a response yet. Had my vehicle fix at a dealership in California, drove to El Paso and broken down again. Went to another dealership and it was the same thing was fixed in California. This is my work vehicle and was on my way from delivering a load. Had to get a hotel for their mess up and miss work. Been trying to recover hotels expenses and never received a response yet.

I love my GMC Envoy. Very enjoyable ride and mo mechanical problems at all. Im enjoying the multiple CD player and the deep bucket seats. I love the leather interior, the moonroof and the dual closure. I also like the door and window locks, the automatic seats and that they remember which driver you are. I like the interior design and the colors of both interior and exterior. The seats are very comfortable as well. I dislike however how far back the seat belts are attached. Also the center console takes up a lot of space but the way its designed it doesnt hold much so its wasting space.

Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip plugs on their Monroney sticker on windshield states platinum tip plugs good for 100k. They cleaned the throttle body. Replaced the platinum tip plugs with of course platinum tip plugs and after 300 dollars still runs rough. Mind u this tahoe has less than 80k miles. Then was told it had a broken motor mount on drivers side. Another 550 to replace. Called GM, no help at all. Give us a 100 back on the 300 dollars already spent for original problem that still isnt fixed. I have been in the car business for 20 plus years. Was a GM and manager for several dealerships. Pigs poor service from GM. Would never buy another GM product!! Terrible customer service!! Talked to Natalie originally and was told they would get involved if the local dealer didnt do anything. After I talked to her, asked for her boss and was told the same bs. Asked for her supervisor and was told couldnt give me that info. This is how gm takes care of their customers??

I have seriously dangerous electrical issues since I purchased this 2018 Equinox. GM claim they dont have a fix for the electrical issues. When I lift my foot off brake several sensors come on as well as door locks unlock and relock. The vehicle jerk forward or rolls backwards when foot is removed from brake. I have no choice but drive it as it is my only source of transportation. Lemon law attorneys are only concerned about getting their fee and GM offer to buy back with drastic deductions for depreciation for a few thousand dollars when my car loan was 25,000 plus thousands still owed. I would review with half star or less.

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since Im always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues. I brought it in immediately to my dealer in Branson, Missouri, Pinegar GMC around the first week in July. They checked it out and said it was a faulty module of some sort that controls all those things and they should have the part in a few days. It has been 2 months and they not only still do not have the part but cannot say when it will ever show up. My question is why cant they get one off the assembly line since they are obviously building these cars every day and must need these modules to keep production going? Very poor communication and customer service.

Ive had my (purchased brand new in 2016) 2015 GMC Sierra held hostage at the local dealership for a total of 38 days so far while GMC makes up their mind to replace or completely rebuild the transmission. The decision has been made to rebuild so I can expect it to be in at least another couple weeks while parts are ordered. Huge inconvenience for my family as we had to cancel a family vacation which required the truck to tow our travel trailer. So far the truck has had 4-5 recalls and warranty replacement of the A/C unit and a radiator. The dealership Shop Manager told me GMC does not care about their customers if they can save themselves a few dollars. This will be the last GM product myself and my business will be purchasing. Go with Toyota if you want a quality product and service. I should never have made the switch. Shame on you GMC...

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

Own a 2011 Chevy Malibu and it started acting weird in late February 2016. Finally it just about stopped on the road so I called the dealership. He looked up my car (because I had been there before for service and a recall) and informed me my PowerTrain warranty was already expired. Mind you this wasnt even what I was asking about - I wanted to know if I could bring the car in to be looked at. So immediately it was off-putting. After he told me it was expired, he said they were extremely busy and I could try to bring it in but no guarantees. Well, since he was such a gentleman I obviously said no thanks and hung up. If my warranty is expired, its common knowledge that dealerships are more expensive so I figured I would take it to a local mechanic instead. Turns out the transmission needed a rebuild. It was completely shot. We are already living paycheck to paycheck so I immediately started to panic.Googling how much a repair like this costs and I was terrified... thousands of dollars. Either way, it had to be done because that is my only form of transportation. After a couple different mechanics looking at it, we settled on a mechanic in our town that specializes in transmissions. Got it fixed and it was a little over $3000. Not sure what possessed me to log in to the General Motors website, but I decided to just to see if there was anything out there as far as the transmissions on these particular cars. I had been reading up online and apparently transmission issues are very common in the model I have.After I entered my VIN, I saw that my Powertrain had NOT been expired as of the day I called for an appointment. It actually still had a full 24 hours on it! Cutting it close, but nonetheless! Either the service rep LIED because they were busy and he didnt want to deal with me or he just couldnt read a calendar. Either way, I have been screwed by GM and Paul Masse Chevrolet in East Providence, Rhode Island. Have been battling with GM Customer Service and all they can tell me is that dealerships are privately owned and they would like to offer me a year of SiriusXM or OnStar for my troubles. Im not giving up... The rep I spoke to was so slow to respond to me. Every time she said she would call the next day, and 2-3 days later shed finally call to say she was still working on it and trying to talk to the dealership. So basically I had to pay for their error, and they wont claim responsibility for their employees. It is disgusting.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.

They sure dont care about us after they sell the car. Safety recall in my car they refuse to honor because of vin #. Clearly it can be seen with ones eyes. Exact recall but they say no its not in their system? I have it saved in my phone. An official GM site with recall # and still refuse. What a joke and a very sad case. Shame on GM.

I was preparing my vehicle for across country vacation. I went to check on my spare tire, jack and tire tool. To my horror, it didnt have any. In its place, an air compressor. A useless tool in a tire blow out. I called my local St. Louis Bomaritto Chevrolet dealer. I didnt have any problem with them other than they should have provided the equipment or at minimum warned me MY 2013 CHEVROLET MALIBU DIDNT HAVE WHAT I NEEDED TO CHANGE A FLAT. THE VEHICLE I PAID $27,000.00 FOR. My problem is with GM. What a terrible decision. I contacted GM customer service to voice my displeasure. They wouldnt correct the bad policy. This was my first GM new purchase. What a bad experience... Over my 51 years, I purchased 7 new Fords. I guess Im returning to Ford or maybe a Foreign purchase next time.

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.

I have owned GM products since the early 80s, including 2 Buicks, 2 Corvettes, a Malibu, an Envoy and now a Terrain Denali. This included a full navigation system that listed at over $400. Just over a year after the purchase the navigation system stopped working, but since I did not use it, I did not bring it in to get to get fixed. I did bring it in just past the warranty period of 2 years and they were unable to service it that as the particular service tech that worked on these systems was not in. Finally got it in yesterday, 3 years after purchase and they want $728 to replace a interface control module. Yes its over the 2 year warranty period, so they are correct, but this is just too much. So much for customer loyalty. I have redeemed over $19,000 of the GM Card on new products and now I am cancelling and will never buy another GM product. Currently have over $3k credit on the card and cant use that to fix the navigation system either. This module also runs the ON-STAR system.

Two weeks ago my engine light came on on my 2004 Chevrolet SSR. I took it in for routine maintenance and to have the light checked. About 10 days later, the Dealer contacted me and told me that they were unavailable to obtain the part needed and consequently, the engine light would not go off. The result of the lights staying on is that I am completely unable to use my eight year old vehicle which has fewer than 80,000 miles! I am unable to get the vehicle inspected, unable to sell it and if I were to drive it and something major went wrong I wouldnt know it because the light stays on!General Motors solution was to give me a list of internal websites? in order for me to search for the part myself. I had previously searched approximately twenty sites and a friend who owns a salvage yard is searching salvage yards for me. I have now searched another 29 internet sites GM provided to me and six salvage yards. When I bought this vehicle, I paid between $50,000 and $60,000 for it. It was the first vehicle I had ever bought by myself (following my husbands death). I am wondering if anyone has experience with suing GM over something like this. I consider this vehicle completely unusable and had planned to keep it until passing it down to a child of mine.

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. Ive owned vehicles with 200,000 miles and Ive never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I dont feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didnt have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

Volt turned off on the Freeway! While going 75 mph. Almost a week went by without a diagnosis because they didnt receive trouble codes from the vehicle. Dealer contacted Detroit to assist in the recovery process and said they would cover some of the cost because I was so close to the 100,000 mile mark. No acknowledgement of a near fatal disaster. Did I mention I was in the far left lane when the car shut off and left me without power-steering.

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

I purchased a 2010 GMC Terrain 3 years ago and have had nothing but problems with it. I have had to take it to the dealer numerous times to get the engine repaired as well as the transmission. I found the car to be unreliable and because of the frequent break downs, I have had to miss work and deal with the inconvenience of renting a vehicle. The last time I was there, they recommend that I speak to someone regarding the vehicle exchange program. They assured me that they would be able to help me get out of this vehicle and into something more reliable. I knew going in that I would probably have to extend the duration of my current loan. Unfortunately when I spoke to the sales manager, their way of helping me was to get me into a new Terrain with a brand new loan of 6 years and an interest rate of 3.6%. How is this helping me? The only reason why I was even considering the exchange was because the car that they sold me is not reliable - AKA lemon! I am sure that the dealership has better incentives than what they were trying to offer me. I do not believe GMC cares about their customers. I was willing to purchase the car with the same payment I have now, but I only wanted a 4 year loan. They were unwilling to help. Why would I want to purchase a car from GMC ever again after the kind of service I got? If I am going to start from scratch, I might as well go to another brand of car. The sales staff at GMC Cerritos were not understanding of my situation and were very condescending. Thank you.

GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3 weeks having the vehicle the head gasket needed to be replaced. My Escalade was in the shop almost 2 weeks and GM refuses to try to make the situation right. The thing that blows my mind is 4 months earlier my wife purchases a brand new Cadillac CT6 and less than having the car 2 weeks the sunroof motor completely goes out. Car was in the shop 1.5 weeks again. GM was no help and does not care about pleasing their customers. I highly advise anyone to stay away from GM vehicles. They are not reliable and GM will not be there for you after the sale.

The transmission should have been recalled. The wave plates break in it and it is junk. I have to replace ours and it costs a lot of money. For people on a fixed income this is very expensive. GM knew about this problem. The car was slipping out of gear while driving and my wife barely made it to her destination. So then the car was stuck 45 miles from my home and I had to get it towed back to where we lived. The mechanic said that this should have been a recall even. What makes me mad is that tax payers bailed out GM and then the company does stuff like this at our expense. The engine is good though because it is made by Honda.

I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and have had it on the garage 3 times for major repairs. The first being a thermostat and seals on the coolant lines. Then had to have all the coolant seals replaced after it overheated again. All of this happened before the first 30000 miles. Most recently my check engine light came on so I took it in and found that a wire for the valve intake to the emission system had broken. All of this on a car barely 3 years old. Contacted GM with my concerns and was told that they would contact the dealership so that the dealership or GM would cover a portion of the repair expense. Was contacted 2 days later by dealership. They said it wasnt their problem that they did their part and would forward my concerns back to GM since my problem was with the car not the service I was given. Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

Brand new 2021 Chevy Silverado 2500 Carhartt Edition. Broke down 2 months later in the middle of nowhere, could have died. Had to have truck towed to nearest Chevy dealer over 6 hours away. No one paid for the tow even though I had it covered in my warranty. I had to pay out of pocket and 20 days later my truck still sits in the shop at the Chevy dealer. My wife and I paid for the truck cash with all the money we saved up. Please save yourself and do not buy Chevy. They do not care and give you the run around with no answers.

My 2011 GMC Terrain 4-cylinder has very poor fuel mileage, 23 max on hwy although advertised at 28+. It has jerky shifting between 4th and 5th gear, noisy front fuel pump and poor turning radius.

GMC Terrain - Other family members had this model car and I was impressed with the smooth ride. They seemed happy with the performance so when I was ready to trade cars this is the model that I searched for. Great looking car, gets good gas mileage. Have had no mechanical problems at all. Transports five comfortably with plenty of cargo room. Great all-around vehicle and continually receive compliments on how attractive the car is. But I have had trouble with the WiFi and phone charger outlet. Not sure if it is only with my vehicle but have tried to get it fixed and was told I would have to take it to the manufacturers dealership. I havent done that because it was quite a bit of trouble and I didnt purchase it there. Also, since purchasing the car I have had some physical problems with my shoulders and lifting the back cargo door is a little difficult because it is so heavy. I am thinking about trading for a slightly smaller car that would be easier for me to handle.

2014 Chevy Captiva key stuck in ignition. My key cannot be removed from the ignition of my car when it is in park due to the same engineering defect addressed by GMs special coverage adjustment which covers millions and millions of cars - not including mine. It is costing me $1100.00 in parts and labor to fix this issue which has drained my battery and left me stranded on many occasions. I should not have to pay for GMs ignition design defect. GM should be held accountable for ANY of its vehicles exhibiting ignition and shifting defects, as it is already well known for causing deadly accidents due to engineering oversights. I am hoping to receive cash assistance from Chevy to cover the labor.

I have been complaining about the same concerns to GMC customer assistance for months. I am not getting any assistance from the dealer and a customer “senior” case manager seems to forget our conversations EVERY TIME! I have been being pulled along for a ride regarding how important my business is and that they will have a resolution to either trade me out of my car with assistance or buy this lemon back. It is appalling how I am being treated right now after being patient for months and months and trying to work with a brand that I have been very loyal to, to receive zero action and all talk. I will be trading in my vehicle and leaving the brand after spending over 75k on a Denali and 60k on a Suburban brand new off the lot from a GMC dealer. All over poor customer service.

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

12-23-2021 bought a new 2022 Chevy Colorado from Luling Chevy Luling TX with 260 miles on truck. It took a crap leaving us stranded on hwy. Towed it to dealer. They dont know whats wrong with it. Dealer sold another 2022 Colorado to me but I lost 2k on first one. I think GM should help me with the 2k loss I took. 260 miles!!!! Always been a Ford man.

I have a 2010 Chevy Malibu that I bought in October 2014. It only had a little over 14,000 miles at time of purchase. No problems until it reached 73,000 miles about a month ago (as you can see, I dont even put normal annual mileage on my car), when it started having transmission issues. It started when I couldnt back my car out of my garage and then it wouldnt even go into Drive without screeching and jerking. Got it to our local GM dealer, by driving back roads, because my husband couldnt get it to shift out of 1st and 2nd gear. Found out it needed a new transmission already and was encouraged by the shop manager to contact GM, because with this mileage, it wasnt normal, even though all the warranties were expired. I paid $3200 for my transmission.Now my car sounds abnormal and my husband took in to the same GM dealer and was told that my Timing Change would need to eventually be changed ($1500). I contacted GM, spoke with Renee and was told, Due to the age of your car, theres nothing we can do. All this despite the low mileage on my car. Ive been a long-standing GM buyer and will no longer buy any GM product. Since she wouldnt even listen to what I had to say, all she said was that, I will report it, but theres nothing we can do.

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

I just came from the GM dealer on University and Atlantic Boulevard in Coral Springs. I own a 2016 Chevy Suburban yes a Chevy Suburban. I was having problems with it starting I wasnt sure if it was the battery or something else. Two days in a row I called Chevy in the Winston Park area Lou back row and tried to get service from my vehicle and was told they were too busy. My daughter-in-law Christina suggested I try the GM dealer in Coral Springs which I did. They not only greeted me upon arrival with a smile but they were actually happy to see me as if I was one of their own.Long story short Mr. ** is the gentleman that helped me from beginning to end. A perfect gentleman I will say. My car needed a new battery I just wasnt sure what the problem was until they put it on the diagnostic. I cannot say anything but good about this GM dealership. Mind you I did not purchase my vehicle from them but they treated me as one of their own. They took care of my problem and again treated me as family. In the future I will definitely seek them out first not only for any problems that might arise but also to purchase a new vehicle if need be.

I stayed away from GM products for 50 plus years, and I make the mistake of not learning from the past of how poor GM is in their customer service. I purchase a 2019 Chevy Volt that has equipment installed in it that does not work properly, and both the dealer and GM refuses to take responsibility for selling and installing equipment that does not work properly. The GM customer service representative that contacted me was rude and was of absolutely no help in solving my problem. STAY AWAY FROM GM PRODUCTS!!!

I have been waiting for my car to be repaired for 13 weeks (Since October). The company still has NO CLUE when the parts will be made or shipped. They did not provide a vehicle to use or ANY LEVEL of actual helpful information. They answer off a script in vague.. were doing everything we can BS. So if you dont mind waiting 3 or 4 months to have a working car, by all means, buy GM...

Twice, I have experienced a disturbing situation when I accidentally touched the engine start/stop button while driving. When this occurred, the drivers information screen advised me to put the car in Park, depress the brake pedal and push the engine stop/start button. This is an impossible feat when the car is in motion. The dealership advised me to put the moving car in neutral, lightly depress the brake pedal and press the start button. Obviously, Buick is aware of the problem if this hair-brained solution is proposed to the owner.The location of the start/stop button can easily allow the driver to accidentally touch it because of its proximity to the lane change on/off button, the act of extending ones finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

Imagine having a new car for two years and the clear starts lifting. My car is full of blotches of clear coat lifting. I am still in warranty and GM denies my claim. I wish I can post pics. I took my vehicle to Yeo body shops and was told to take it back to dealer due to clear coat lifting and leak in rearview window. It is so obvious that my paint job was botched and they blame it on the environment. I will never purchase a GM vehicle ever. There are several videos on their clear coat problems on the internet and they fail to take responsibility for their clear coat problem vehicles. They would rather sale it to the consumer and wash their hands concerning the problem. I will not stop posting until I get my vehicle on TV. It is a clear mess.

I have big paint blotches missing from the back of my black 2014 Equinox. I was mistreated by GM even though it is a clear problem with the quality control of their vehicles and it should be a recall. I am within warranty kms and only 4 months out of the stupid 3 year warranty period. I will never stop dissing this company for the poor customer care and the uncaring way they produce and back up their product. I will never buy GM again... 3 year old vehicle with big paint rust spots is not ok with me.