6.7 Powerstroke Diesel - I bought my truck brand new off the lot in 2012. The dealer told me I should have no problem getting 21 MPG. Figured I would get at least 17 with the way I drive. Started out doing good at 17.5. Then as the motor got broke in I watched it drop to 14.5 and thats where it stayed. Around 100,000 miles I had to have the alternator replaced. Around 105,000 miles I had to replace my def heater. Other than that there were no real issues.I did all the maintenance as needed and recommended. Then towing a trailer at highway speeds with just under 130,000 miles my motor locks up. No warning lights or anything. Have it towed. Wait a week for the dealership to look at it and all they can say is I need a new motor. Ask how that can be. The truck has been babied compared to my old 6.0 that I had. They tell me to know for sure they would have to get into it and that would cost me who knows what in labor to see what exactly went wrong. All they could tell me for sure is the price to replace the motor... at $16,000. Last time I buy a Ford.

Recently when driving my vehicle, which is one year out of warranty, Ive found that my car stops suddenly in the middle of the road, with traffic behind me! A small wrench light comes on, the car starts shaking and stops driving. I have to turn off and restart the car to get it going again, until it feels like dying again. Ive gotten stuck now 1-3 times a day, once in the middle of a busy intersection. Once it happened on the highway, and luckily no one was directly behind me for the moment, and I was able to limp my car to the shoulder (3 lanes over). My car gives me no limp-ability any longer.Ford gives me no satisfaction, although they acknowledge that this has happened with other years & models, and offered a temporary fix program (it appears to be a defective throttle body that needs to be replaced) for some of those vehicles, but that temporary deal is over now. I refuse to pay Ford to fix my problem, and now just plan to get rid of this vehicle and never buy a Ford again.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

First Ford Truck and within 5k miles, check engine light comes on. It goes on and off, cant be reproduced and now at 20k miles, it has been in the shop for 3+ weeks 2 different times waiting to be fixed. The first time, dealer could not reproduce the problem after 3 weeks and within 2 days of me getting it back, the light came back on. Now, it has been at a different dealer for 2 + weeks and while they diagnosed it, they have too many vehicles in front of mine to look at it sooner than another 1.5 weeks. No loaners available. Have to leave it at the dealer or I lose my place in line. Terrible customer service. Big let down - will be looking to trade this FORD Junk in for a different brand once they ever get it fixed.UPDATE ON 09/26/2018: Overall, when I purchase a new vehicle for 36+k, I do not expect it to have engine problems. After leaving the truck at the Ford Dealer for 4+ weeks, it was finally completed. I spent a fair amount of time explaining to their Service Manager all of the hassles I have had with this brand new truck. The dealers Ford Rep agreed to offer a Premium Extended Warranty to restore some good will. Having Ford offer a Premium Extended Warranty for the “hassle” is not really going above and beyond to help customers. It is expected at the very least. After calling into Ford Customer Service and getting someone that basically reads from a ‘script’ and does not really care about the customer, my confidence in Ford’s customer service is completely gone. In addition, there is hardly any management of dealers and how they provide customer service on new Ford vehicles. Not impressed. In fact, while this was going on with my Ford Truck, my Chevy Traverse Check Engine light came on. I took it to the Chevy Dealer we normally go to and the customer service was stellar, it was night and day difference between the Ford Dealer. I get each Dealer needs to determine how they go to market and serve their customers, but, Ford does not seem to care as long as people buy their vehicle.

Decent truck. Would purchase again. Newer model. The issues I have had are consistent with age and normal wear and tear. Could run a little heavier, turn a little steadier, but in its price range it is good.

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

Purchased a used Ford Freestyle 2007 model. Leather sunroof, six-disc CD changer, third-row seats with 50k miles. After my PT cruiser started going dead from a Turnersville Kia dealership in NJ. I experienced no issues with the car at first. At 160,000 miles the vehicle begin doing things like jerking while Im driving and its accelerating forward when my foot was not on the accelerator. I was told it was due to a dirty throttle body. Within three months of this happening on my way home from work on the highway, the vehicle all of a sudden would not accelerate after stopping in traffic. I had the car towed and was told by a trusted mechanic it was my transmission. Every other mechanic I took the car to get a second opinion also said that exact thing, it is the transmission. Apparently the type of transmission Ford put in this car (SVT) not only sucks in regards to quality but also is incredibly difficult to rebuild or to put a new one in. My total cost to put in a new transmission would be somewhere around $6000, the car is only worth $3000. It sits in the driveway right now. I will never again buy another Ford.

In June 2015 I ordered a brand-new Ford F-150 in a color that they charge extra for. OK fine. I took delivery of the vehicle, and a week later, while handwashing it, I noticed that it was a big glob of something on the roof, a giant swirl on the left front hood, and the tailgate is half shiny and half dull. iPhone the salesman, and he directed me to the dealers body shop. The body shop only addressed the roof, as they said the other two imperfections were not visible to their eyes. The customer is always right remember? Anyway, when I got the truck back I looked at it and it seemed fine. About an hour later a friend and I both climbed into the bed and looked at the roof because it had become very bright and sunny out. There were dozens of air bubble over the river. I called the body shop and brought it back in. It was at this time that a body shop manager told me the history of my new truck. He said that The paint sprayers at the Ford Dearborn truck plant had malfunctioned at the time my truck was being painted. He went on to say, that the truck was tag and set aside for repaint, but someone removed the tag and shipped it. Ford KNOWINGLY SHIPPED my truck with DEFECTIVE paint!!! I WAS LIVID!!! After my truck was given back to me, I drove away in tears. Again I waited for it to be very sunny, and I looked at it again. Only this time my roof which should be one sheet shiny paint, had buff marks which resembled sandpaper being used all over the roof. I was sick and furious!!! I went back a third time and was met by the body shop manager and another man. I spoke up again about my outrage at the plant knowingly shipped my truck with the fact of paint. The body shop manager said to me, I probably shouldnt of told you that, and the other man nodded his head in agreement. They stood on stool and looked at my roof. It had rained that morning, so there was dust on my roof. The unnamed man said he couldnt see a problem, so I gently with my finger and started wiping off some of the dirt. He said, it cant be that noticeable if you have to let your finger to see it. He left, and I stayed to speak to the body shop manager. I asked him who that rude man was so belittled me, and he said, The dealership owner. That man didnt even have the courtesy of introducing himself. Yes I purchased a $45,000 truck from him. Seriously? I offered to have my truck shipped back to the plant to have it factory-painted like I ordered and paid for. I am now stuck making payments for the next six years on a brand-new F-150 with a ** paint job. This is not what I ordered, and paid for. My truck was to have factory paint.

I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. Theyve ruined my credit since then, and expect me to pay interest on the property I dont even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isnt right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I dont have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

I bought and kept this Edge car for several years with three years in storage. The car ran extremely well for our family. I kept this car as our second that I bought in 2014. I later had to sell in 2015 before heading to Japan for three to five years. It brought what I thought to be top dollar.

Dropped our Fiesta off at the dealership this morning for its third transmission rebuild. At least the employees there were honest and said that they were using the same faulty OEM parts that were used during the last two rebuilds. Has anyone tried to sue the dealership or salesman that lied and told them what a great vehicle it was when they were trying to sell it to ya. I ask because the same guy that told us that bs also told us what a piece of crap they were when we took our car back to the dealer three months later because the transmission failed. Never again.

The car has 17250 miles on it, its 2014 Fiesta Titanium. I have been having transmission problems. Shuddering, shaking, jerking, jolting, sudden or delayed acceleration have all been problems. Low speeds seem to be an issue with it. It seems to shudder in between 1st and 2nd gears. I also have had it stall while in reverse. I have taken it to the Ford dealership, they are aware of the issue, have had multiple complaints, and said they would reprogram the software to make the shift changes more smooth. It is still exhibiting the same issues - harsh shuddering, gears slipping, clicking and noises. Its just a matter of time before this vehicle kills someone. I wasnt told that this car would operate any differently than any other car. The dealership says that all of these symptoms are normal for the kind of transmission that they sold me and that its still safe to drive. Even when I took it in to get reprogrammed for the shuddering, the technician said that its still going to do it. What?! It wasnt doing it before and now you want me to deal with a shuddering vehicle? And you say you still cant fix it? Thats terrible. Ive owned Fords all my life and this is my first new car and I feel like Ive made a terrible decision and its barely got 20,000 miles on it. More importantly, the safety. Ive had more than one close call with trying to accelerate and the transmission not responding in enough time to get out of the way. Operates unlike any other vehicle Ive owned and not in a good way.

Ford Motor Company dont want business from US citizens of Puerto Rico... On November 24, 2017 at the Central Florida International Auto Show I was enjoying a great Auto Show especially looking at the Pickup trucks inside the Orlando Convention Center. Ford, Nissan and Chevy pickups were my top pick for my next purchase, the only other thing that I needed to was to test drive them. So after spending all day at the show I went outside and test drove with Nissan, Dodge and others with my Puerto Rico drivers license with no issues. But when I stop at the Ford Test drive tent I show my Puerto Rico drivers license like I did with the other 3 locations and was notify that it was no good, only US driver license. I told the lady that Puerto Rico is part of the United States but she didnt care. Last time I check Ford has dealerships in the island of Puerto Rico. As a US citizen and a US service member, I felt disappointed, disrespect... Ford Motor Company lost a customer... and hopefully many more.

I love the Ford Crown Victoria because it is a solid car. I feel I have a car around me and I feel safe. My car has 65,000 in 15 years. It performs well on the highway or local roads and it holds the road well in bad weather also.

They added over 5,000 of optional fees onto my contract, changed the term on me, and lied about my apr saying it was 8 percent higher then it actually was to hide all these fees. The car rolls backwards, shakes, doesnt want to accelerate and more. Ford wont stand behind the customers because all they are focused on is capital. Eventually ford will end themselves with poor quality vehicles and exceptionally terrible service. Never in my life would I have thought a company would be capable of both. Get it together please. They will only let me get half my money back for a warranty I didnt ask for... This is a common thing for ford... I have over 15 people who I contacted that have had this exact incident happen to them.

My 2019 F150 4X4 Supercrew has 1200 miles on it and was purchased July 1, 2018. The drivers side door makes a loud cracking noise when opened or closed. It started out of nowhere approx 2 days ago. I’ve only driven it about 15 times. I took it to the dealer, Pompano Ford, and 2 service techs and a body shop tech looked at. The 2 service techs said it might need to be lubricated, but the body shop tech said the black hinge was faulty and needed to be replaced. It’s difficult to tell if the noise is coming from the part of the hinge that’s connected to the door, or the part that is connected to the body. He said the door has to be taken off to replace it. I asked him if the door would be put back on the way it was new, he stated he couldn’t guarantee it would be exact, but may be slightly off after the repair. They did not have the part, but would contact me when the part arrived.

Bought a brand new 2016 250 Ford Transit 250 van at 12000 miles. Had a howling noise when backing up. Told me my bearings in the rear end were shot. Rebuilt the rear end to no avail. Now at 35000 miles my back brakes are completely wore out. Had big old tires. Tell me its as if Ive been driving with my e brake on. Took it to ford. They cover their ass and tell me its wear and tear and that theyre finding out with these vehicles the back brakes are wearing out quick. Oh did I mention my front brakes are like brand new. Bottom line this vehicle is a PIECE OF **.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

Buying the Ecosport was a mistake. 1) The size does not allow more than two to travel comfortably, especially on long trips. The trunk is tiny and the rear seats are needed for luggage. 2) The economy factor is negligent when compared to our former Ford Escape. Gas, upkeep, and general savings are costing about the same as before. 3) Comfort is absent. The seats do not present a good ride at all on anything but a good highway. Even then it’s noisy. Nor is it meant for country driving at all. I wish we had been told.4) The dealership was not helpful when I asked for their help in going back to an Escape. The sales man said it was cost prohibitive and to call him in a few months. That’s not happening.I’ve hated this car from day one. I can’t wait to change vehicles at another dealership and another company.

Bought a brand new 2016 Fusion. After 11,500k squeaking/creaking in front end. Took it to dealer, lubed and told me its fine. Half an hour later Im driving and hear horrible metal grinding sound. Took it back in gave me a loaner for couple of days, returned car to me. Now 10 days later squeaking/creaking is back! Called dealer said to bring it in again. This should not be occurring 10 days later! Feeling very ripped off.

Purchased a Certified Pre-Owned Lincoln with 10,000 miles. Took the car in 3-4 times over 3 years for the SAME issue and they were not able to duplicate. Then, after warranty expires, they identify the issue and the bill is mine because they dont support it any longer. This is negligence and a lack of customer service completely. Ironically, I was just considering doing a trade in to another Lincoln before all this transpired. Back to Honda I go.

Ford PTO failures with Ford Edge, Flex, 500, and Lincoln MKX - As a manufacturer, I am really disappointed with Ford, and this will likely be my last one after being a Ford supporter for years. I have spent $1,800.00 in maintenance on this vehicle in the last 12 months on replacing the engine fan TWICE and the engine fan wiring harness. Now, another $2,800 for the PTO / PDU / transfer case and power steering rack? Thats $5,000.00 in maintenance in the last 12 months. No thank you, Ill probably trade this in on a Lexus and #lastFORDever. Ford gets zero stars. I have had a case open with Ford corporate, nothing material has been done.

Coil springs broke in 2003 Taurus with 75,000 miles. I noticed the car had a flat tire. Upon further inspectio, the drivers side coil spring broke and is stuck in the tire! I cant believe there is no recall for this. I would have hated to be driving down the road at 70 mph and have it break.

Purchased 2014 Ford Fiesta new in May 2014. Automatic Transmission started slipping within 5 months. Car was shaking and shuddering in traffic jam in San Francisco. Feels like Im a kid trying to learn how to use a manual transmission. Took it in 4 times (about every 6 months) and each time the dealer reprogrammed the computer that controls the clutch. Runs ok for a while, then starts acting up again. Yesterday the dealer verified that the clutch was slipping after reprogramming and that clutch must be replaced. The car doesnt even have 36,000 miles on it. Of course the parts to repair the car on back-order for at least 4 months. And the real kicker. Im moving 500 miles south next week. The dealer told me that if I take the Fiesta into another dealership, they will not honor the diagnosis to replace the clutch until they make their own evaluation. What a total disappointment in Ford. I purchased new Fords in 1982, 1988, 1992, 1999, 2003, 2005, and 2014. NEVER again. No more Fix or Repair daily for me.

Yesterday, I went out to my 2003 Ford Taurus SE to go to work. As I started to back out of the driveway, I heard a loud pop. I got out to find that the drivers side front tire was completely flat. When roadside assistance came to change the tire, he discovered that the coil spring had broken, stabbing a huge hole in the sidewall of the tire. He looked & said the sway bar link was also broken. The tire alone is going to cost me $110, & I will have to have the car towed as it is not drivable. The roadside assistance guy estimated the cost of repair between $500-$1,000, a wide range, I know, but looking at this forum, it appears its going to be more on the high end. I strongly suspect both front & rear will have to be replaced, and I have no idea where I am going to come up with that kind of money. Im very angry that this year has not been recalled, especially considering how dangerous this is. Im thinking strongly of starting a petition on change.org to get Ford to change its mind.

I purchased a 2011 Ford edge. I was recently reading the different features and realized that Sync was now compatible with IOS phones and I could listen to texts messages. Well, here is where it all begins. I contact the sync service because after following the online instructions to try and use the text feature. I was unsuccessful. The person gets on the phone and I explain my issue. She has me go to my car and go into settings insisting that I find this particular setting that did not exist. After arguing with her for about 30 mins. She finally decided to get a supervisor involved. She then came back and realized I needed to do a update install. So I followed her instructions to go on the website. Again I was unsuccessful downloading the update.In the meantime I do a vehicle report. Something that comes with your son account. While still trying to figure out how to download the update. I see in red on the following. VIN: **. FSA Title: Sync with MyFord/MyLincoln touch - warranty extension covering accessory protocol interface module (APIM). Field Service Action Number: 12M02. VIN: **. FSA Title: Extended warranty coverage on brake booster. Field Service Action Number: **.Now I tried several times to do the install. So I call in and a lady comes on and I explain to her I am unable to get the install to work. I also tell her at the time I am using a mac computer and she tells me that is fine. So she begins walking me through the steps. One of the steps is to drag three folders over to the usb. I explain to her that there is like 17. She says there should only be three that I did something wrong. So she proceeds to tell me to go ahead and just drag the first 3 over and try that. So after several attempts and an hour goes by. She finally talks to her supervisor. She comes back on and says. I am really sorry but my supervisor just told me we are having issues with the install with people using MAC. (Wow you just figured that out?) So she tells me that I will have to use a windows system. So I do that and the items I need load on the USB. So again I follow the instructions to install the update.Now it says the update will take around 30 mins. I install the usb. It does a few things and the screen goes blank. It says this is normal. An hour later the screen still has not come on. So I call Sync services again. I explain the issue and so the lady walks me through some steps and nothing worked to bring my screen up... So then she says she wants to check something else out. She comes back and says I found that your car has an extended warranty on the APIM that there is issues with it. She proceeds to give me a code number and tells me to go to the dealer and they will repair it at no charge. I go to the dealer and the dealer also sees that there is an extended warranty. So I make my appoint drop my car off and I get a phone call from the dealer. Telling me the APIM is bad. However is not under warranty.I was angry at this point. Had I been warned that the install may cause this issue and was told it was not under warranty I would have considered leaving it alone and going about my business or consulted the local dealership on the cost which is approximately $800 for something that Ford admitted was an issue. So I spend the next hour trying to get someone to listen. Only to be told sorry that warranty was for only five years and it ran out last year. So there was a huge lack of customer service experience by several people that work for Ford. But also my vehicle report was inaccurate. How can say. We know something is wrong. But we are going put a cap on how much time you get to getting it repaired. It was bad to begin with so I suffer for your mistakes? Needless to say I got nowhere.

I purchased a 2019 Edge ST and its already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldnt duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didnt show anything, he wrote on the work order he couldnt confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - cant confirm and its not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I wont even make the attempt to get them to duplicate that issue.

I was driving down the freeway when there was a noise as if a gear had shifted and then the car stopped responding to the gas pedal and kind of went into neutral with no power. I was lucky I was close to an exit, so I took that and went off to the side but a line formed behind me. Luckily no one hit the car because there are so many who get off the freeway at high speeds. I called the local Ford and they said they will take a look tomorrow. Car is about 3 years old.

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

Since purchasing almost 5 years ago, I have not experienced any issues while driving. I have the car serviced by the dealer I bought it from and every time I feel I am driving a brand new car. I have no negative experiences to write about. I am just happy with my Ford Fiesta.

I will be in touch on my way back from BC in a week or so. Today probably not a good day to deal with this. Last week on Thursday may 21 my 2000 Ford v10 Coachmen would not start. As a former truck driver I tried everything I could think of. Had to electrical. The engine would roll over but not ignite. Checked every fuse I could find. I then called Cypress Ford and explained what I thought was the issue and was told to try somewhere else as they had no bay for this. I called the company, they referred me to only to have them tell me to call Ford Customer Service which they in turn called Cypress Ford while I was still on the line and tell me to have it towed to Cypress Ford. These calls are recorded and someone in that building took that call and authorized it. When we reached there however, with tow truck and motorhome, I was told that I was already told not to bring this here. Only after tow truck driver intervened did the service guy retract his version and Ok’d for motorhome to be dropped and he would have technician take a look later. A nice young lady called me later to tell me Ford had determined the fuel pump was gone and would have to get one from Edmonton I think. She also informed me they found a service guy locally to replace fuel pump because he had the facility to do this type of repair and would be jobbed out to him.Friday, we had the motorhome towed to j&js Roadside Service and told pump would be here sat am. That didnt happen as truck bringing parts broke down and told that truck would be in Sunday. Picked up pump myself and helped this guy install on Monday. Only to find it wasnt the pump at all. This service guy Kent called Cypress 2-3 times and told technician off today but would try and locate him. We needed someone with electrical knowledge of Ford v10 ignition but got no help. Finally about 4:30 he found the problem. A 25 cent fuse. How about that. So here is the issue I have pump not needed $801. Bill for service guy you sent me to, $1341. Bill for motel, $521. Bill for car rental, $150. So it cost me over $2800 for a 25 cent fuse. I want to hear what Cypress Ford has to say as far as covering this. The call at Ford customer service was recorded and clarifies what I said here. I have no interest in stopping to-day to debate who did what. Not the money. Understand I will get it back. You can reply to this e-mail if you like as I will be forwarding on to Ford. I own and operate my own business back home in NB and have made errors myself but I always make them right no matter what it costs.

My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at OReilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

Went to get a oil change at dealer, a scheduled maintenance (I didnt have a appointment). Was told that I had to have one. I asked if I could leave it and pick it up that later that day or pick it up the next day. They made me a appointment for the next day for a oil change and tire rotation. That was in the service agreement that was prepaid. Had my better half pick the truck up. She was charged for the service. Called them the next business day, a Monday, asked how we can fix this. They return the call telling me that I need to come back for the rest of the service and I would have a check. I took it back, was informed that I have a appointment for a tire rotation, but dont know nothing about a check. Talked to the service manager by phone, was told she had no idea about this that she would bring it to me. I told her that I will not be in town, to give me a call back on Monday. NEVER got a call back. I had to call them. I was told that the general manager will call me back, that didnt happen. Got a call that they needed my address, gave it them. Got another call 4 days later. Have check, but not signed. I told them that if dont have this in my hand by Monday, I will see a 3rd party on this. This individual out of his own pocket brought it to me. I told him, THIS DEALER GIVES FORD A BAD NAME. But I want to make others aware of this establishment and this is not the FIRST time I have had problems with this dealer, BUT IT WILL BE MY LAST.

I manage and run F-450 & F-550 trucks in extremely harsh environments. I can tell you for absolute certainty that if you maintain these trucks according and utilize the V10 gas engines you will get a very long life put of this piece of equipment. The number of fools that feel they need a diesel truck is shocking. I have extensive fleet Management experience and can assure you that for most of you buying a diesel is not a good idea. The modern emissions standards put on diesel engines ensures poor reliably and efficiency in comparison to the gas engines. For you sensible folks that want a durable and reliable machine, the V10 engine is all that you can ask for, just remember these are work trucks not mini vans.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

Truck was parked in the driveway and caught fire under the hood. Local Ford dealership was aware of recall that could have caused the fire but refused to work on it. Their advice was to contact insurance company because the work that needed to be done was worth more than the trucks value.

Paint is bubbling along edge of hood on passenger side. I understand, from other stories on Internet, prior TSBs and lawsuits, that this is due to contamination during painting (the hood is aluminum so would not rust). Ford and Ford dealer have no apparent interest in making this right.

I have been a Ford Customer for over 30 years and I will NEVER buy another Ford. Ford refuses to cover the corrosion that is spreading on the hood of my 2014 Explorer. Now the paint is starting to chip off as well. Ford is well aware of this issue with several Ford models and will NOT do anything about it. (The local Ford Body Shop Manager told me so.) The issue is due to inadequate prep work before painting the vehicle. I have been going back and forth with Ford for over 6 months. I even sent a letter to the Ford Board of Directors. Ford simply does NOT care. FORD DOES NOT STAND BEHIND THEIR VEHICLES!At first Ford tried to say that the warranty is 3/36000 miles, but later admitted that the warranty is actually 5 years/unlimited miles. Then they stated: Corrosion Warranty covers body sheet metal panels against corrosion due to a defect in factory supplied materials or workmanship. Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal panels. Corrosion Warranty coverage begins at the warranty start date and lasts for five years, regardless of miles drive. This is a defect in factory workmanship!

I bought a used 2005 Ford Coachmen RV. All the seals leaks around the windows and around a vent which allows an outlet to get wet which causes a GFCI breaker to trip every time it rains. I also have a friend that has a 99 Expedition. His seal leaks around the front windshield causing the computer to short out. I have a friend with a 03 Ranger that leaks and causes the anti theft to engage. Theres several cases like this I know of and Ford hasnt recalled these vehicles.

I love the Ford Edge Sport. It runs so smooth and quiet, feels like it has power and is very well designed for room and comfort. I feel, for the money, we got what most would want in a car, and even more. We have had it now for 3 years and never a problem with it so far.

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

2013 vehicle with no issues. Schedule maintenance as necessary, but otherwise a very dependable ride. Having this comfort level after 6 years of owning this vehicle says a lot for a senior citizen who is dependent on safety.

My 2007 Ford Edge was flawless which led my current 2018 Edge SEL. From the start, the front brakes grab and surge. Dealer has not been able to find/fix problem. In Winter conditions, they go into anti skid mode immediately. In Winter conditions, wiper blades park below any heated portion of the windshield, accrue ice and snow and fail to clean. Blades ices up most of the time.

I have owned several Ford vehicles over the years. They have been mostly dependable. My worst experience so far has been the Ford 5.4L 3v in my latest pickup. I have had to do both cam phasers and the dreaded breaking spark plugs. It has otherwise been reliable and I have had no issues since the phasers were done 20,000 mi ago. Previous vehicles had only minor issues such as starters, alternators, O2 sensors, steering components, and other things you would expect to replace on an aging vehicle. I plan to buy another in the future.

I am currently leasing a Ford Edge from Ford. In my lease, Ford is responsible for the excise tax. I pay $360.00 a month. Two weeks ago, I found out that Ford did not pay the excise tax on my truck and even worse, my plates had been expired since May 2010. I have contacted Ford back and forth and also, I have contacted the City Hall of the town where I live in and they are telling me the excise tax has not been paid while Ford is telling me it has been. So two weeks later, I am still with my truck but off the road. Also, I recently made my monthly payment to Ford but I cannot even drive my truck. I am very disappointed with the way Ford is handling things. I feel they should resolve this with City Hall because their name is on the lease and they are responsible. I just keep getting the run around from both ends because City Hall says it is not paid while Ford says it is. I just want to find out who is responsible and get it resolved as quickly as possible.

Woke up at 1:45 AM to the sound of a horn from a car in the driveway. I thought someone was breaking into the A6, but upon looking out the kitchen door, I saw that the 2000 Ford 150 XLT was on fire. The hood was on fire, so we moved the A6 out of the way and called 911. The truck had been parked since 4:00 PM the previous afternoon, with no flammable items inside and no noticeable irregularities with the operation of the truck. We have no idea why the fire started, but the truck and the contents are a total loss.

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

We purchased a 2016 Fusion from Auto Nation in Union City GA. The auto shift clutch immediately started vibrating, lunging and rolls backwards, I assumed it would be a warranty fix easily but the dealership and Ford refused saying it was “normal”. Now there is a class action lawsuit. After 50 years with Ford never again. Don’t buy.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

I was excited to purchase my brand new F350 Super Duty. It came fully loaded and could tow like no other. Yesterday driving home with a trailer full of horses I experienced what has been known as THE FORD DEATH WOBBLE. We were driving around 65mph on a four line highway when we hit a small dip in the road. The wheels on the front end felt like they were coming off the truck, braking made it worse. We pulled over and when we slowed to around 5mph it went away. I called Ford customer service to file a complaint and they were HORRIBLE. I requested a supervisor and was told none was available. I then called the national highway safety board and filed a complaint and got a case number. I then checked the internet and found 2000 plus complaints. Same issue. Ford acts like I was the only one with this issue. For the $80,000.00 I sure you could by a Dodge or Chevy that will not have this issue. SO DISAPPOINTED. We have owned over 20 trucks in our history and have never run into such a poor customer service experience as with Ford Customer Service.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

I purchased a truck at the Ford dealership in Baton Rouge a 2012. And this vehicle along with newer models dont come with fuel caps. I have contacted the parts department about getting a fuel plug because someone could easily put something in the tank and ruin the engine. He rudely said, Well I think the person who put the stuff in the fuel tank is responsible not Ford. Well I think if you buy a 20,000 dollar or more vehicle from Ford you should at least be able to get a gas cap. I wont be buying another vehicle like this and I will let the thousand of people I work with know how Ford is too cheap to put a fuel cap on its trucks and they want everybody who buys a truck to buy their own cap. Something needs to be done about this. I will not purchase a fuel cap from Ford. It should have came with the truck.If something happens to my truck I will get an attorney and take this up the manufacturer. This is asinine. You spend thousands of your hard earned money with this people and they cant give you a gas cap. I bet Chevy has gas caps on their trucks. Somebody needs to send me a fuel cap for this truck. I am pissed these trucks have no fuel cap or Ford does not provide one. I will make sure I tell everyone I see about this. Hopefully Ford will start putting on caps when they lose enough sales. This sucks.

I am extremely disappointed in (2016) Ford Explorer which has failed transmission at 40,000 miles only. Worst part is, Fords so called power terrain warranty does not cover the repair and I was billed 6,000$ to repair the transmission. I wish I listened my friends and did not touch any Ford products...

In 2012, we had 3 coils replaced. Later that year, one of those coils had to be replaced again, this time at Fords expense. In 2015, we started having the same problems. Took the car to Courtesy Ford in Sanford, Florida. This is where we purchased the car. They told us there was an extended warranty but it was expired. So we had all the remaining coils replaced. Now, a month or so later, we are having the same problems. What I want to know is...why did Ford issue a temporary extended warranty yet continue to put the same defective coils in the cars? Ive checked online and see others are having the same problems. Can someone tell me why Ford is NOT fixing the problem? We are loyal Ford owners but this is pushing us away from Ford. I do not expect a reply to this. I think Ford no longer cares about these issues unless someone is killed due to their faulty equipment and parts.

We purchased a Ford Focus in 2013. Shortly after purchasing this car we started having transmission issues, had the clutch replaced and several other things done. We had to have the pcm/tcm reprogrammed a few times and have had a new one installed. Waiting on seals to be replaced. For the 3 years we have owned this car we have made numerous complaints to Ford and even called the corporate office for help, which does not come. We are unable to trade the car into anyone as it will not be paid off because of the transmission trouble. I just drove it for the first time since we have had the TCM replaced and I have to say this car is dangerous!Something needs to be done about this before I or my husband is killed because the car will not move. Stuttering or shuddering or whatever Ford calls it is wrong! We have been told that at least 35,000 customers are waiting for the same part!!! What is Ford going to do? This is by far the worst car we have ever owned!!! Ford needs to man up and take these cars back or pay them off so new cars can be purchased.

My Ford Escort is an old car made in 1995 and I have drove it since 2002. It has worked well for me and is still going. I hope it continues for some time longer and it will be missed when it goes.

My Ford E-250 work van is essential for my service work. I do routine maintenance on the van and it has performed reliably for more than fifteen years. Considering the vintage, the vans six cylinder V-6 (original motor) delivers surprisingly good gas mileage.

I was going about 15 miles per hour after taking off from a stoplight. The truck started bucking and I could hear a popping sound from the engine. I pulled over and opened the hood and noticed the COP vibrating loose. I drove it 3 miles to the dealer. I opened the hood again and the COP was completely broken off. This was the second time this happened. Ford will not pay or own up to it because they have since fixed the issue in newer vehicles. They are waiting for these to be phased out so they can save money by turning their back on the customers. I am a US soldier and its sad that I defend such spineless cowards!

The Ford Cmax 2013 is a surprisingly agile responsive hybrid. It also has ample headroom and is easy to get into and out of. It handled well in town freeway and in mountainous driving. It averages around 38 miles per gallon.

I bought a Fiesta at N1 City Ford in March 2016. I was happy with the vehicle up until December, when the aircon system of my car stopped working. It basically just started blowing off hot air instead of cold. I took it to the Ford in Claremont but was told that I have to come back in Jan 2017 because their workshop had closed of the December break. In Jan 2017 I then took it Ford Tygervalley which was the closest Dealership to where I lived. Basically, they couldnt help me either. They told me that they had to regas the aircon, (which they did). Strange how a brand new car less than a year would need this done, but anyway, I took the vehicle, but about a few weeks later, I noticed that the problem, was actually not fixed at all. I then decided to take it to N1 City Ford, since thats where I bought the vehicle.The first time I was there, they basically told me that there was no problem with the aircon, and this was diagnosed by simply idling the car and then turning the aircon on. I came back to them a few days later and then the car was booked in to be checked. I was told that the aircon controller has to be replaced, which would cost the warranty about R13 000. This was then DONE, I was given back the vehicle and told that all is sorted. After just a few days, I went back with the same problem. All that was done again on this day was to idle the car and turn the aircon on. I was told it works and made to feel the air coming out which was cold. I told the service consultant that the aircon is cold only when the car is idling and not when its on the road. I then went back to them AGAIN WITH THE SAME PROBLEM, and this time, I insisted that they take the car for a drive, and feel it for themselves.It was taken, driven around the block AND FINALLY AFTER MORE THAN 4 MONTHS, they admitted that the aircon does not work. Had to book the car in YET ANOTHER TIME. By this time, the date was 25 April 2017. Until today, the problem is not fixed, and I have a car sitting at the dealership, yet I am paying installments every single month without fail. The service has been anything but great for me. They insist I take the car back, up until the ordered parts are available. I have refused this, simply because the car is not fixed, and this is not what I contracted with Ford for. They dont want give me a car in the interim, AND I AM INCONVENIENCED.I am extremely disappointed with Ford, and their lack of customer satisfaction. It has been OVER 4 months, and I have had to suffer through the whole of summer, and drive a car with no aircon. I have been more than patient with them, but still the problem is not solved. I dont have a car, yet I am paying for one, and I AM NOT SATISFIED AT ALL.

My 2015 Ford Taurus Limited has left me stranded 4 times since I purchased the vehicle. The problem seems to be with the fuel pump module, which has now been replaced 3 times in less than 3 months. The reason I am complaining is because of Ford customer service. I reached out to them on 9/26/2016 at 10:33 AM, and I was told that a regional customer service manager would contact me in 1 day. It is currently 11:13 AM on 9/28, and I havent heard from anyone. First of all, I have been without a vehicle for 4 of the last 6 days which affects my job, family, income, and personal responsibilities. There seems to be no sense of urgency for Ford and its customer service department to help me. I currently own 3 Ford vehicles, but I feel as that means nothing to them, and they could care less that I am a loyal customer. I feel that Ford needs to step up and take some responsibility and do right to me by compensating me for the missed income and expenses that have occurred due to this faulty vehicle. I have rented cars because of being stranded, and last week spent the night in a parking garage in downtown Chicago in my car with my family due to the failed vehicle. This is not right Ford! I shouldnt be the person that is paying for a troubled car that has only 26K miles. Sure the warranty is still in effect, but what do I do when stranded places? I doubt this will go anywhere but maybe someone from Ford reads this and steps up.

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

I have a 97 F150 4.6ltr. Two times now it has blown the spark plug out of the head. It was replaced the first time with a brand new head, and a year later it blew out again. I only use motorcraft plugs, I have had my catalytic converters changed to make sure theyre not clogged up and it still happened again. Its coming to the point Im fixing to scrap the truck. I dont have another 1500.00$ to put into it again. I know this has happened to a lot more people than me. Ford needs to recall and fix this issue. Ive always liked Ford, especially when they didnt take the bail out money, but Im fixing to buy a Chevy. I just lost all faith in Fords.

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

I am embarrassed to say that I have continued to purchase Ford products through the years even though they have proven to be poorly manufactured. Well I have finally learned my lesson. Never again will I purchase a Ford vehicle. Some examples, Explorer 30,000 miles cracked engine block, Excursion 52,000 miles transmission failure, Expedition tailgate paint bubbling off (they all do), Raptor 50,000 miles garage kept. A hole rusted through the bed (common).Fords response to all of these defects Drop Dead. If you wish to experience the absolute worst imaginable customer service call (800) 392-3673. I honestly felt as though they were mentally challenged so I escalated the case first to Matt ** never replied then Phill badge # ** big zero then Brian badge # ** bigger zero and finally the head supervisor Rose ** whom I would best describe her as robotic nit wit unable to respond beyond cookie cutter prepared answers.As a small business owner I purchase multiple vehicles annually as well as personal vehicles so over the course of the last 35 years I have purchased more than 100 new vehicles. The majority of which were Fords. In 2017 alone F350 $50,000.00, A Expedition EL $70,000 and most recently a Raptor $70,000.00. So I hope Mr. Ford reads this and terminates each and every one of the inept, indifferent individuals at Ford who misrepresent themselves as a customer service department.

Ford no longer has a fuel sensor and therefore if the fuel composition changes the computer does not adjust and you will be stranded. We have had our 2016 Explorer towed 3 times as the computer is not able to adjust to fuel composition and will not start, until the dealer resets the computer. DO NOT purchase this 2016. It is Fraud. They sell as a flex fuel. This is a lie and FORD needs to be sued.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

As if this 2020 hasn’t been awful enough, Lincoln/Ford has now been doing their part to bury what little is left of the year. I’ve been trying for nearly 4 months to get into another Lincoln, which would be my 4th consecutive Lincoln/Ford, but I’ve had nothing nightmare-after-nightmare unfold. I’ve actively reached out to the dealer and the individual that I have purchased my current lease through and either haven’t gotten responses or have been getting sky-high pricing. I’ve reached out to at least 20 dealers across the states of NY/NJ/PA and I’ve been met with ridiculous/oppressive pricing and dealers not willing to even discuss pricing. I have the GM of Causeway Lincoln, Dave ** telling me he won’t even talk to me (and this is the first time I’ve reached out to them, so not like there is a bad history). Imagine this lunacy when trying to give people business?Now Lincoln is telling me that if I don’t get another vehicle, which I’ve been trying to do for months, that I will be penalized many hundreds of dollars. This is how they treat the loyalty that I’ve given, the money that I’ve spent, and the referrals that I’ve brought them. They’ve told me to buy more or get penalized. This has not only soured my time with the dealers, but with the brand as a whole. Clearly they have gone into the business of confiscation, not customer service.

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

After much persistence, on my part, the problem was finally fixed. The Senior Technician researched more and found 4 more tests to pinpoint why this may be happening. The first three were negative in result. The fourth test found the problem. The float at the bottom of the gas passageway (?) before the main part of the gas tank is reached, was STUCK OPEN. So, of course, it did not signal that it was full! When I was told this and informed that a new gas tank was to be installed, I just could not believe that this had not been a checking option before!! I had a very hard time containing myself. The fact that I refused to be blown off by their comments on several discussions was the only thing that got it fixed. My respect for this particular Ford Dealership took an amazing downslide!!

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

I have a 2011 Mercury Milan that has a power steering assist fault and has stopped working. It starting happening in the summer of 2016 and would reset after turning the car off and then back on. It now has a message on the dashboard and says Power Steering Assist Fault and Advance Service Track. I researched and Ford has a recall on the same make, model and year but Ford says that my VIN number is not on the recall even my car is doing the same, exact thing and the power steering has failed. They are trying to charge me the diagnostic fee and refuse to fix my car even though there is a recall on this make, model and year. I need someones assistance! This is a danger to me and my family while driving. I do not have the funds to fix the vehicle. The part alone is $1,200 plus the labor. Ford Motor Company should be ashamed of themselves. Many other individuals have gotten in accidents because of this problem. They have totaled their vehicles and gotten hurt. Why cant Ford do the right thing and fix my vehicle? I am using all resources to announce this problem. I am so outraged and disappointed in Ford Motor Company. I am putting it out there to everyone not to ever buy a Ford and how they do not care about the lives and families who own their vehicle, and all of the recalls that they have on many different Ford vehicles. How can you have a recall on a vehicle and say that my VIN is not under the recall when it has the same, exact problem?? It is disgusting that this company can get away with this!!

My Ford 500 has been at the Ford dealership in MA since November 17 (almost 2 months). I am told it has a transmission problem. The entire transmission needs to be replaced because CVT is not repairable. However, Ford is out of stock. They provided a Hertz rental for a month but today they called and said they will not cover the rental and have no answer when they will have the part! How can you sell a car and not provide parts? How can they just dump a customer who has been loyal to them for 32 years?

My daughter bought her very first car after college and entering in the real world as a teacher. She purchased a used 2013 Ford Escape. After only 10 months she was driving down the road and went to turn and the steering wheel would not turn. Thankfully she was not on a curve going 55 mph when this happen. She was driving at a slow speed since she was getting ready to turn. Then realized she couldnt turn continued straight until she could get off the road and call her dad. This happened on a Wednesday and she called the dealership and they said bring the car in at 8:30 Thursday morning. The car was taken to the Cloninger Ford of Hickory NC where she purchased the car and had the car serviced. She was pressured by the salesman to purchase an extended warranty (certified wrap covered warranty) 84 months or 100,000 miles that was to cover anything major. As he stated anything but belts and spark plugs those cheap replacement items would be covered. So we were sure that whatever was wrong would be covered with the warranty. The car only has 69,290 miles and is only 3 years old. After the car was checked out they came and told her it would be $2006.00 which she does not have. She was told it was not covered under the warranty. She was told the electric power steering had gone out and the gear assembly steering part #3504 needed to be replaced. I cant believe no recall on something this serious. The worst part of all is they let my 25 year old daughter drive away knowing what was wrong with this vehicle. She could have been injured or killed or injured or killed someone else. They better be thankful that my daughter was not injured or killed or even in an accident - it would have cost them so much more than $2006.00. I would own that dealership!!!!! We will never own a Ford and we will make sure that everyone knows about our experience. Today at 5:30 she will be trading her Ford Escape for a Chevrolet due to the customer service with Ford 1-800 # being no help and telling us to contact the dealership Cloninger Ford which offered no assistance. We were told it was a policy that Ford Motor Company has. Bottom line dont learn the hard way like we did and lose approximately $6706.00, stay away from Ford vehicles. Plus my daughter could have lost her life which is not replaceable. Yes one upset but thankful parent.

Fiesta ST - I felt intermittent squeaking and occasional friction in mine and deeply regret not taking it to the dealer the moment I noticed it. Obviously something was defective from the start and now Im bumming rides from friends to work and borrowing my exs car to get my kids to and from their summer camps. To make matters worse, the cars been dead in the none-too-helpful dealers repair shop for three weeks. Pretty frightening episode, too, since the car stopped dead on Lake Shore Drive in Chicago with heavy 60 MPH traffic and no shoulder.Called 911 who dispatched a tow truck but it was a tense fifteen minutes of desperately waving unsuspecting drivers around my dead Ford. Its a nice car: good performance and practical, but if the manufacturer doesnt back what they sell better to buy from a more reliable brand like Honda, Toyota, Mazda, or Subaru who have all served me well in the past. Ill avoid Ford in the future in favor of automakers that provide real warranties and better reliability.

I was asleep and my husband took our son to school which is a mile away. He gets home and starts to get ready for work and someone came to our door to tell us his truck was on fire. He went outside, turned on hose and called 911. We had to evacuate our kids and animals to the backyard. My brother’s motorcycle which was parked next to the truck also caught fire. Melted our garage door and luckily firemen got here before it hit our house. This is insane and Ford should take responsibility for this as it could have killed someone or caught our home on fire.

Diff heater went... Had replaced... Over $1,000. Found out it was a recall online. Call to see about refund in March. They said had to do it before 12-31-2018. Have receipt showing it was done in Oct... Have 5 Fords. 2014 Taurus --- fine. 2014 Flex ---- door sensors bad alarm keeps going off!!! 2011 F-350 diesel 6.7 motor blew up 10,000 miles past warranty. Cost new motor over $10,000. 2013 E-250 van rear end went 49 miles before warranty was over. Thank God. Rusting like crazy. All door hinges broke. Steering box gone. I think Im done with Ford. They do not stand behind their company and when you call customer service they do not understand what you are talking about. Are rude and what better way for them to get you off the phone!!!! Very, very sad!!!

My purchase was in April 2019, a used Ford Edge Ecoboost. 3 weeks after purchase I found myself stranded on my way home from work in rural Iowa. There were no prior warnings, notifications, etc; just a complete vehicle shutdown. Luckily I did not impact with anyone or vice versa. If I would have been on the highway only God knows what may have happened. Wound up having to have vehicle towed and engine replacement.... Bad start on a new to me purchase. Once again the vehicle is sitting dead in the water. This time came out of grocery store to a stalled vehicle. No indicators, it just wont start. The key fob is a possible cause, however over $300.00 for new key, it could be the battery, or the starter, or the alternator, or a fuse or 1 of the 10,000 electrical components under the hood....Hmmm I also find it ridiculous that Ford does not provide service repair manuals FREE to vehicle owners. Come on guys. With the amount of recalls on your branded vehicles its the least you could do. Anyhow Id like to know why there has not been a recall on the 2012 Edge 2.0 Ecoboost turbochargers; there are so many of the stall while driving complaints it should be mandatory and would be humane. Ford should fix these issues especially during this time of chaos, change and unexpected futures, the last thing I needed was to have a vehicle that is non functional during the winter in the middle of a PANDEMIC. Hats off to Ford manufacturers and prayers out to those who, like me, still own one of their vehicles.

Writing this because people have been complaining about this and wondering which direction to turn? My daughters boyfriend was in need of a new car. I suggested the Ford Fusion so he purchased a new 2016 in December. The car now has 10,000 miles on it and it stopped running. We have had the car in the local dealership and they have found wires that have been chewed by rodents that number one are not covered by warranty. After going on to Google, I have found that this is a problem that many new car companies are finding.The wiring that is being used is of a material that rodents love and find irresistible to chew. My question is who is going to pay for this if warranty doesnt cover this? Do we have to sue? Also who do we sue? This is not going to be inexpensive? Just really cant believe with all the people complaining that something is not being done. Please respond -- you can call me **.

I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.

I have a 2012 Ford Focus. About three or so months ago I got a letter in the mail about a known issue with the trans control module. Ive been saying for about a year now that my transmission has had issues. All service people kept telling me my car is fine. So I get this letter and make an appointment. Ok easy enough. I drop my car off and get a call back saying that is the issue and a part was ordered. They set me up with a rental then the hell began. Midweek still no part. Week later still no part. Two weeks then three. The dealership had my car over a month!!! Still no part. I get a number for Ford customer relations and give them a call after being told I would speak to a supervisor I get a voicemail for one Jeffrey **.Hoping for answers on whats going on. He calls me the following Monday even though I didnt leave a message initially because I was so mad I was lied to and he ended up leaving a message on my cell. I call him back THREE times and leave THREE messages and does this guy call me back?!! NO HE DOESNT. Needless to say his lack of responsibility as a supervisor was the last straw. I ended up I king up my car. Now over two months later the part is finally in. The big kicker. Ford REFUSES to get me a rental for that fix. So now Im stuck finding a way to and from work on a Monday. I will never ever work with Ford again. As soon as I can get out of this car Im gone and Ive already told as many people that will listen to stay away from Ford. The WORST customer service I have ever had to deal with.

I purchased a Ford Focus about a year ago. I have been to the shop 5 times now because of the clutch shudder on the transmission. It still is not fixed. I called customer service at Ford and am still waiting for a callback. If you cant fix a problem on your car why are you still selling it? My next step is to contact an attorney. I will never buy a Ford again.

Love the Ford Edge titanium! All the bells and whistles and is a v6. Great in snow and mud which I have a lot of both! Unfortunately the back light bar blew and was very expensive to replace. Most other issues, loose wires, happened under warranty. Love the product!

I purchased my Ford F450 Platinum (6.7 diesel fuel system) new. I have had this truck serviced at great expense since it was new and usually ahead of schedule. If ford service said it needed something I did it. If Ford service said it might need something I did it. I am now at 87k miles and had my High Pressure Fuel system go out. Ford dealer is telling me 10K dollars. Telling me I have purchased bad fuel but when they took a fuel sample there was no water in the fuel. So now Ford wont stand good for their product, the insurance probably wont pay for it because there is no evidence of contamination, and that leaves one option. I am going to be out 10K dollars. Not to mention at a time I am retiring from the military. Just plain sad. I am through with Ford.

The 2008 Ford Escape is the worst built car with many complaints. Ford is aware of this problem and does nothing. The engine in my 2008 Escape blew up. They knew this car was a problem for the consumer yet they refuse to help in any way. I will never buy another Ford. Consumer beware. The American people bailed out the car companies and they still cant make a decent car. The car is worthless without the engine.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

I actually brought my 2009 Ford Edge in today and they said that I need a new fuel tank. They called me and said has your airbag light always been on, I said no. They said it will be 120$ a hour to fix. What the hell. No thanks and then I got home later on on and without warning or light on the dash my coolant starts bubbling so hot the reservoir spews on my driveway... Second time it has done that almost and could easily start a fire, Im wondering is that what the recall is for? And what else can I do about it. Im pretty choked and think there should be more done about this? Anyways if anyone has any input or experience the same and has some experience to not happen again that be great. Thank you.

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

2014 FORD EDGE - A high pitch noise started coming from engine compartment one evening with the vehicle sitting in the garage. The next morning the car was totally dead. Jumped it and local mechanic diagnosed it to a mechanism sticking in the transmission. With only 50,000 miles on the car he recommended dealer service since it should be warrantied still. Already knowing the problem, I made an appointment with the nearest Ford dealer, who was an hour away. I gave them all the information from my mechanic and they gave me a rental car so I could get home and work the next day.The following day they call and say the professionally installed aftermarket auto-start was malfunctioning and they unhooked it and the car was now fine. So I have to pay for the rental car and the shop time, couple hundred dollars. The day after I get home with my wifes car it will not start again. I put a charger on the battery and it will not take a charge. The dealer says they will warranty the battery so I bring it down again to get the battery replaced on a Saturday morning. This will be my 3rd round trip to the dealer, which is an hour away. They replace the battery but make me pay 50 dollars for the new one. The only reason the battery got wrecked was because they left the car outside after I dropped it off and allowed it to drain completely. This should not have happened. I specifically told them they need to bring the car in or put a battery maintainer on it due to the mechanism drawing power constantly with the car off. But they tell me it was not their fault and I have to pay for the battery.After paying for the battery and again being reassured that the auto-start is still the problem and it has been unhooked so I can drive the car until it is repaired, I head to my vehicle to go home. As I approach the car I hear the same high pitch noise that started the whole ordeal! So I promptly go back into the service department and bring the service manager out to hear the noise and tell him it still is not fixed and I am not leaving until they figure it out. They bring it in and actually do a diagnostic on the car and discover that the mechanism is sticking! Exactly what my original, non FORD TECHNICIAN, diagnosed two weeks earlier. They tell me they need to get it in to do more tests before they can order a part but it will not be for 3 weeks until they can look at it again.3 WEEK LATER. I drop the car off, not yet even knowing if they will be covering the repairs under warranty yet or not on this less than 2 yr old vehicle with just over 50000 miles on it. The next day they call and say they have to replace the mechanism and it will be under warranty. It is going be a few days to get the part and get it done. Understandable and we await them calling to tell us it is done.A few days go by and no word. I call and the Service manager says they put the part in but need to do more tests. He calls me back a few hours later and says the computer that is controlling the drive train is malfunctioning and needs to be replaced. It is under warranty and they are waiting on the part. I call them next week for a status, my wife and I both work full time and live 8 mile out of town so we rely on 2 vehicles. With different schedules to keep and her needing a vehicle to transport items during the day, we have been begging and borrowing rides for a month already.They say it is on back order and it will be another month and a half until the part is received. I ask if there is any kind of rental assistance or a loaner vehicle we can use until it is fixed. The main reason I am concerned is this is a week before christmas and that is the busiest time of the year for my wife and I and the worst time to be down to one vehicle. They tell me to come get a rental and Ford should cover it. A few days after we get the rental, the dealer calls and says Ford will not pay for a rental and we are going to have to pay for it ourselves.At this point I have made 5 trips to the dealer, who is an hr away one way, paid for mechanic time, battery replacement, and car rental on a problem that should have been covered under warranty. So I ask who I need to talk to about this because I feel as if the dealer is not handling it properly. I get referred to a regional manager 3 TIMES from for customer service and finally on the 3rd time the manager calls me. He, very rudely and arrogantly tells me that warranty does not cover rental or car assistance and we dont qualify for assistance programs. I ask him why we dont and he tells me that he cannot tell me why and he has the final say on it.So I call for corporate offices, feeling like there is no way they could treat someone so ** and care so little for their customers and their satisfaction with their products. After speaking with a very pleasant customer relations lady, the next day the dealer calls and says they will cover the car until the 1st of the year. The status as of today is we still do not have our car fixed. We returned the rental car and paid another 114 dollars for keeping 3 days past the 1st of the year, even though they were not open on the 1st to return the vehicle anyway. And we have no idea when we will even get our vehicle fixed because Ford cannot tell the dealer when a part will be available. Problem started November 10th 2015 and this was written on January 6th 2016. Do NOT buy any FORD PRODUCTS EVERY! Warning! Horrible customer service!

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

I have a 2017 Edge SEL with several upgrades. This is my 2nd Edge and it was the only model we seriously looked at before buying. 3 weeks after we purchased it we took a 7,000 mile cross country trip. I put over 100,000 miles on my 2011 Edge. I have not had any mechanical problems with either car. I did have a few accessory issues with the 2011, rearview camera, cruise control, and a window. I have had several Ford vehicles in the last 20 years and have been very satisfied with them. I have also owned a Mercedes Benz, Kia, GMC, Nissan and Acura in the same time span.