I purchased a Ford Focus about a year ago. I have been to the shop 5 times now because of the clutch shudder on the transmission. It still is not fixed. I called customer service at Ford and am still waiting for a callback. If you cant fix a problem on your car why are you still selling it? My next step is to contact an attorney. I will never buy a Ford again.

Well lets start off by saying you go to the dealer and you are interested in buying a new truck that you can plow with. So you get a price of $67,988 and youre like Damn thats a lot of cash. Then you make sure it has all the options that are needed for your likings. Loaded out, Lariat plow package and all the goodies. So you break the bank and go thru with the purchase and get it home. Get the new Boss plow set up all done and go out for the first plow of the season in November and you get a clicking relay in the dash. Well come to find out after plowing for a little bit it seems to get worse. Then all of a sudden your radio and heater goes off for a few seconds. Then it does it again five more time. Then the whole dash and electrical system goes down for approx. 2 minutes. So the following day I start calling Ford and dont get anywhere other than take it to the dealer. So I do that and they tell me there is nothing wrong. So this has been going on since Nov 25th. Well Ive had it at the dealer 5 times and then I find out that Ford is producing truck that states you have a plow prep package on them and you cant plow with them without getting a power spiking issue which causes the BCM to shut all the required electronics to shut down. So my bitch is how can Ford knowingly sell a truck as a plow truck and have all these problems. And after contacting Ford customer relations Im not any farther than I was in November. Ford has known about this problem since the 2014 model and still will not take any responsibility for fixing these problems. My advice is to check out the options on the vehicle and make sure there isnt and hidden notices where something cant be used properly. This a safety recall if I have ever seen one.

We purchased a Ford Edge for the specific reason of towing it behind our RV. The dealership assured us the transmission was built to enable us to tow it four wheels down. This part is true, but what they neglected to tell us is that the car does not charge the battery unless it is idling or being driven, leaving us with a completely dead battery after even an hour!After talking with the customer service at the Ford Corp... thats it. Pretty much too bad. The manual tells you to start the car after 4-5 hours of towing, which is difficult since it is dead after one hour. Ford could not even give any assistance in what could be done as far as spark plugs, trickle charger, etc. Too bad... a $27,000 mistake. I wish I had my CRV back; no problems whatsoever!

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

I just had a fire on my 2002 Escape. The ABS wire loom burnt. Lucky I was up, my whole car would have gone up in flames. I need my car fixed.

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

I own a Transit full-size van T350 built 5/2015 used for business. After 38000 miles the left rear axle seal failed and was replaced 11/30/16. One day later the hole axle seized after just 50 miles. After the warranty repair. It took to January 10/2017 to rebuild the rear axle (no parts available!!!) and to get the van back from the Dealer (Ford of Clermont, FL). Since then the van is creating a loud howling noise between 50 and 60 mph and a loud deep vibration noise over 70 mph. Four more attempts to repair/adjust. Did not fix the issue. Since 12/1/2016 the van spent over 100 days in the workshop trying to fix the rear axle under warranty without success. Since 4 weeks my dealer tries to get in touch with a Ford engineer to assess the issue. Without success. In the meantime the right axle seal failed and spilled all the oil on the road. In addition to the incompetence of the dealership Ford Customer Service is at no service for a customer who has a more complex issue than an oil change. I called Ford customer service several times but all they do is to get you in touch with the dealers management. Ford Customer Service is only set up to make you feel good and to mediate between dealer and customer. I feel that my only option now is to sue the dealer and Ford to get this faulty rear axle replaced.

Last night, I spent the night at my boyfriends. I was awakened to the sound of an alarm and people screaming. I looked out the window and his Ford 1995 F150 was blazing. There were flames and black smoke and the smell of rubber. He was working and so, after calling the fire department, I called him. The truck had been sitting in the parking lot for three days and this night was the coldest night of the week and it was raining. I was thinking that someone set the truck on fire but, after reading the information on this site, I am shocked and amazed. My mom bought this truck from a dealership about ten years ago and it was well maintained. Apparently, that means nothing and filing any paperwork with Ford would be useless. This really sucks. We will never buy another Ford ever!

After owning my 2015 Ford Fiesta for two years I got in my car and when I went to shut the door the entire plastic handle broke right off. They would have to replace the whole door for $498 without any labor. No kids, well kept etc. This piece is such junk, will never buy another Ford if this is how they design them.

I love that for a small hatchback it sits higher and has more headroom than all its peers. It has excellent acceleration as well as a very responsive ABS braking system, compared to its competitors in this class. The Ford Sync system and USB plug-ins were state-of-the-art when I bought it in 2013, and still work great. It has good shocks and very comfortable seats with lumbar support. The split, lay-flat rear seat gives a huge cargo space for a small car. Of all the hybrids in this class, this one sounded like the best on paper and turned out to meet or exceed my expectations...and still gets nearly 40 mpg on the highway. The one thing that wasnt well made was the handle release for lowering the rear seats. One side broke away from the cables under the seat so it doesnt work to lower the seat and is very expensive to fix- requires a total seat replacement, over $1000. So not worth it to me now.

I have really enjoyed owning my Fiesta! Its such a fun car to drive, the acceleration is perfect, it zips through traffic and I love my sync system. And I really love the mileage I get out of the car. I can get almost 2 weeks of driving out of a single tank of gas! Moreover, I love the look of it. Its very modern and cute. Some people might view its small size as a negative but I genuinely have never felt cramped from the inside.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

2011 Ford Edge Limited. Havent had any problems with it.. Only 30000 miles on it. I take it the dealer for regular maintenance. Built in GPS works well, I buy a updated SD card for it once. About every 18 months..

This is the second Ford Edge that we have owned and we really like the vehicle. It gets fairly good gas mileage for its size and is very comfortable and nice looking. We had both vehicles well past the warranty and found it to be very stable. No major repairs and only typical maintenance. We love the GPS and the two moon roofs. The area in the back will hold large items and is easy to push a button and lower the back seats to make even more room. The body style is very sharp and I love the heated seats. But the first Edge had a problem with the rear view window and I felt like I couldnt see as well as I should be able to. But the next one we bought had a little condensed mirror attached to the rear view mirror that enables me to see a wider area. We are very pleased.

2012 Ford Edge. Electrical issues. Gas gauge sometimes works; ditto engine warning, over heating light, sun roof, transmission, brakes. Bought new 43,000. Gas gauge and engine warning I complained about to Heller then Perry while under warranty. Never seemed to find anything wrong (remember this). At 95k had 100k service done at Perry. Then tranny fails. Extended warranty (hassle) covered that.They didnt check cooling system, car warning light came on 50 miles from Las Vegas 114 degrees out. Went to Miller Ford in Provo UT. Just a radiator cap, two days and $600. Back to Perry, nothing wrong. Then turn indicator chimes come on, fan goes on automatically, cant turn off, then brakes fail. Send it to Heller now that it is out of warranty. Gee, gas tank sender unit is out (remember couldnt find anything wrong) 1000.00, fan motor bad 700.00, then in three days they cant find what is wrong with brakes - still waiting. Called Ford, they only go on word of dealers. I asked for a Ford field engineer (Ford first call said to ask for one). Ford field rep blew me off. So I have a 43k piece of crap that is unsafe and Ford blows me off. Any attorneys out there doing class action?

At the beginning of June I was lucky enough to notice that one of my doors was not closing before I left my parking spot. I had the car towed in to a Ford service center and was expecting it to have it fixed within a couple of days. I mean it is just a door latch (which they made out of PLASTIC by the way). After a few days of waiting I find out that they want to hold onto the car until at least September, for some reason they dont have this simple part anywhere in stock. Thats at least 3 MONTHS without a car that I am paying monthly and they are offering some rental car reimbursement for a small compact car which is only about $30 a day and I think the cheapest rental car is $35, nowhere near the value of the car I am leasing from them. If it was only for a week or two then I would have no problem with that. I have called them numerous times in order to work something out, maybe get the same value car rental compared to the one I am leasing, but they dont want to do anything. The customer means NOTHING to this company. You are absolutely 0 to them. As long as they are getting money from you they dont care how you are being inconvenienced.I had the pleasure of speaking to the regional manager of Ford in NY and she was utterly useless. The first time she called she couldnt even locate the car after I gave her the VIN and the dealership where the car is located. The second time she called she basically told me she cant do anything using her resources, another word I heard thrown around while on the phone with them. Its like they work on favors. She made it sound like I should feel privileged that they are even offering me a rental in the first place. She told me that the dealer can use their resources, again this word, and try to get the part faster or something. They are basically making me call everyone for them instead of them solving the issue. Its not my job do that, its theirs. Its the reason why they get paid. In my opinion this person gets paid for no reason and her job should be given to someone else that can actually help the customer. So to review: stuck 3 months without a car I am paying for, Ford is offering a partial reimbursement for a rental, Ford regional manager is useless (she does anything but manage). I will never in my life consider buying/leasing a Ford product again (including Lincoln).

2008 super duty diesel super cab. 60,700 miles. Body mount bushing rotting away cause radiator to rest on frame broken end tank. Brake calipers replaced third time now, truck sits in a heated garage. Ford knows of all these issues and will not do a recall on faulty materials. Ive had Ford cars and trucks since 1975. The newer they get the cheaper their built, the more they cost. I wont buy another. Send out a recall on the cheap Wear out in time not usage parts body mount bushings. Stop using pencil erasers for rubber. A block of wood can last longer.

Didnt get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. Its not my bill. Its my sons bill

Ford is refusing to fix our 09 Escapes power steering issue after issuing a NHTSA recall in July 2014. (14S05) At the time of recall our car didnt have any problems. Ford took the cheap way out and reprogrammed the steering module which fixed nothing. It was a way for Ford to clear our VIN number from the NHTSA recall list. 10,422 miles after the reprogramming the power steering failed. Ford says its now our problem and we have to pay to fix the car. $1,327.90. The car is now showing trouble code B1342 and needs its steering column replaced. If you are having the same problems please report it to NHTSA ASAP. They are investigating Ford for not fixing their recalls. As of right now they have 122 complaints.

I bought a used 2005 Ford Coachmen RV. All the seals leaks around the windows and around a vent which allows an outlet to get wet which causes a GFCI breaker to trip every time it rains. I also have a friend that has a 99 Expedition. His seal leaks around the front windshield causing the computer to short out. I have a friend with a 03 Ranger that leaks and causes the anti theft to engage. Theres several cases like this I know of and Ford hasnt recalled these vehicles.

I called customer service on Oct. 3, 2017 and spoke to Ashley. (800) 392-3673. I was trying to find out some information about a transmission hose part # and asked who to speak to about this matter. She told me to pay for a subscription to Motor craft or go to the dealer. The dealer wants $100.00 to tell me about the hose. This is ridiculous as I just need to find out how many transmission hoses my expedition has. I am not a mechanic to even know what to look for under the hood. A bunch of morons and I bought Fords all my life as I am now 52 years old... Somehow I am realizing why my friends buy Hyundai and other foreign cars. Customer service is worth nothing as they are as ignorant and nonhelpful as the Ford Motor company.

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

I bought a new 2016 Ford Edge in April 2016. Something that should have been an exciting and happy experience has turned into nothing more than a nightmare. The very first day I got the car home, I was moving my stuff into the back and heard a popping noise. Upon further inspection I noticed that the back hatch wasnt properly aligned. I took the car back to AutoNation Ford (Mileage

My Ford 500 has been at the Ford dealership in MA since November 17 (almost 2 months). I am told it has a transmission problem. The entire transmission needs to be replaced because CVT is not repairable. However, Ford is out of stock. They provided a Hertz rental for a month but today they called and said they will not cover the rental and have no answer when they will have the part! How can you sell a car and not provide parts? How can they just dump a customer who has been loyal to them for 32 years?

After much persistence, on my part, the problem was finally fixed. The Senior Technician researched more and found 4 more tests to pinpoint why this may be happening. The first three were negative in result. The fourth test found the problem. The float at the bottom of the gas passageway (?) before the main part of the gas tank is reached, was STUCK OPEN. So, of course, it did not signal that it was full! When I was told this and informed that a new gas tank was to be installed, I just could not believe that this had not been a checking option before!! I had a very hard time containing myself. The fact that I refused to be blown off by their comments on several discussions was the only thing that got it fixed. My respect for this particular Ford Dealership took an amazing downslide!!

I took my 2011 Ford Fusion in for a recall. Headed home on interstate 95 and the transmission starts slipping. My transmission wasnt slipping when I took the car in for the recall. What do you think? I am very disappointed.

1st was given wrong price, then was told was not able to use my part but did anyway. Truck was returned 1st for leaking antifreeze, then oil and then both. After being told no rental was available for days, I finally just left it there (yes mad as hell I was paying cab after paying 400+). When I came to pick it up was told they wasnt going to fix it cause the part wasnt purchased by Ford! Part had been taken off 4 times by Ford and now they say its defective! The part that I was told wouldnt be used! Lynn response after many calls not returned your car is old you just need to replace it, my response you are old, does that mean Ford needs to replace you? She hung up and will not return calls!

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

Updated on 02/18/2020: So I call Ford Customer service today, again and because I havent received any updates on my complaint I ask for Adriana **s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.Updated on 02/12/2020: After I received an email from Ford customer service said that I need to call the Ford dealer director....after a month 1/2....I decided to call today again and I call 7 times asking for help....the last person that I talked to told me that I have to call 18009008458....navigation system customer support, so I spoke with Melanie, explain my problem and you are not going to believe this, she said that there is nothing she can do, that I have to call Ford customer service 18003923673...again. I call 7 times today....Sorry you have to call back so they can call us.... call us....I pay 154 for an update on my navigation system and 107 to fix the part that was damage by the USB that Ford send me and now there is no one who is responsible to all this and there is nothing that I can do to have my money back.Original Review: Im the owner of a Ford F150 and I was advised by a letter from Ford motor company that my navigation system needed an update and for me to be able to have it I have to purchase. Went to the website and after writing down the VIN number and the navigation system code I paid 175 dollars. After a fews day I received and USB with all the installed instructions. The truck need to be running and it will take around 60 minutes, so I sat and followed the instructions, after a few seconds my screen was white and said navigation system error and then the alarm of the truck went off and the radio. So I decided to call to the number that it was showing in the USB box. Customer support. I was talking to a person name Jasmin. Tried really because her background was a baby crying, so she put me on hold. Wait and wait. I decided to call my Ford dealership and explain the situation. The only solution it was for me to drove and get my battery. That resolve the sound problem, but my navigation system was white and showed a navigation error. So I decided to made an appointment to the following day which was Monday at 9am. Monday the only person who does fix this type of problem show up and say, I dont have time today, come back tomorrow, maybe tomorrow. maybe? So I need another appointment to Thursday at 8am. There I was listening to the manager talking to customer service. Doesnt she has a guarantee? Yes she has. Well let order the part. Part? I just need an update. As a result I have to paid another 107. The USB that I received from Ford motor company damaged my navigation system and a part needed to be replaced. I call Ford motor complaint department and explain all the situation, and after a month of calls and emails I received an email said this is the director phone number for you to call it. What I want, I want my money back thats all. There was nothing wrong with my pickup before all this update thing. Did I got my update. I dont think so no.

Need to know the review of used Ford Escape, 2013. Had bought Ford Fiesta in 2012, and eventually, Ford bought it back as a lemon. Put the money in the bank, and loaned dtr 5K to buy 14 Ford Taurus. A mistake, so far, a new windshield is needed, deep scratches need repair (dealer trying to get out of that one). This dealer has sold my family more than 5 cars. Maybe this is the year I change dealers.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

I bought my daughter a Ford Focus 2016 with about 47000 miles. 3 weeks ago the engine exploded with 53327 miles!!! But Ford doesn’t care!!! They don’t that it was only a few months out of power train warranty, but only time wise not mileage wise! I am really disappointed! I was looking to buy a Ford Bronco but now I will not buy a Ford or an affiliate brand again, until now we had only 2 Ford and 2 Lincoln which is Ford too but that will change now. I will have car brands that are proud of their products and take care of their customers that gave you 10 years and 100,000 miles warranty I’m sorry Ford is dead to me and my Family.

Brought car to Elk Grove Ford (purchase dealer) for mileage issue. Dealer stated car obtains 37 mpg. Actual combination mileage 22 to 23. Advertised 22 city, 28 combination, 37 highway July 2014. October 2014 called for, obtained case # **. Deliver car Auburn Ford in California. Dealer stated car obtains 30 mpg. Actual combination mileage 23. After picking up the car, up to 25 combination has dropped to 20 mpg. Freeway best 27 mpg. This calculating actual from odometer and figuring mileage at the gas pump, not on board computer. Called back customer service. Told Ford does not resolve issues, the dealer does. Explained difficulty with local dealers (dealers stated no issues with car). Told that is my only option. Called back to Ford customer service. Operator forwarded to manager. I was told I would have to speak to a senior manager. There would be a call back within 48 hrs. Call back same day. I couldnt answer at that time. I called back right away. LVM. Received call back the next day. Senior manager stated FoMoCo does not provide estimated gas mileage, the EPA does. Ford just puts that information on the sales sticker. I attempted to explain I did not want to hear excuses. I need some assistance with the gas mileage issue. He stated I was not listening to him. I attempted numerous times to ask him what he wanted me to do. At this time, he stated I was not listening to him. I became angry and attempted to obtain his instructions. Requested a different dealer. He agreed but still stated I was not listening. I explained the cars mileage situation numerous times. Requested his assistance. He declined to provide any information to me. I attempted one last time. He stated he would not provide information, stating he would refer me to his manager within 48 hrs. The 48 hrs. have passed and no call back. During the conversation, I mentioned in my opinion the car is too heavy for the 1.6 Ecoboost engines torque rating. He agreed the engine is working too hard to be efficient in this size of car. He also agreed the on-board computer is not the most accurate. But dealers equipment is accurate. I explained I understood the mileage will be less than the rated in real life. The car has never reached even 30 mpg on the freeway, 9-hour drive travel. The rated city mileage is 22 mpg. The cars actual mileage is 20 mpg combination freeway and city. He only stated the estimated mpg is provided by the government, not by Ford.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

Before I retired we purchased a new 2014 Ford Edge. At 32,000 miles and 3 years old we had paint bubbling on the passenger side rear door where the door skin is crimped around the door shell. I took it to our local Ford dealership and it was scheduled in the body shop for a repair. Once completed it looked great. However, being a mechanic and building and painting street rods, I feared the corrosion would return. I voiced my concerns and was told the repair was guaranteed. At 39,000 miles and less than a year I returned to the dealership with more corrosion than ever. The dealership took photos and submitted them to Ford who denied any warranty. I contacted Ford and was told it had to have rust holes to be covered. Im so picky with my vehicles. I was furious. This was the first new Ford product I have purchased only because my wife wanted it. I am a 60 year old long time GM man. I WILL NEVER PURCHASE ANOTHER NEW FORD PRODUCT!!!

I purchased a 2019 Edge ST and its already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldnt duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didnt show anything, he wrote on the work order he couldnt confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - cant confirm and its not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I wont even make the attempt to get them to duplicate that issue.

While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

I bought a preferred vehicle, a 2013 Ford Fusion from Wolfchase Ford. I am currently waiting on the 2nd head to be installed. It cost me $3700 for the first one. Ford has shown no interest in the issue. I would recommend not to buy an EcoBoost Ford.

2001 Sable rear spring broke in three and the front one has been broken and punctured the front tire covered under a recall. The ford told us that the rear ones were not. Also, I have a 2003 mountaineer; the rear spring broke but I was told that it was not a recall. I am not taking a chance and I am changing the fronts as soon as possible. No one was injured but my money. No more Fords for us. Theyll lose in the long run.

Friday, May 1, 2015 approximately 4:30 am - I woke up to someone pounding on my front door yelling, your truck is on fire! Sure enough, there it was engulfed in flames. The fire department arrived about 4:45 am and put it out. I parked it the previous night around 9:30 pm. Truck: 2001 Ford Lariat, crew cab. Thanks.

2013 F150 popped out of park and rolled down a hill totaling it. I called the customer care number and got someone that barely spoke English. I am hard of hearing. When I explained the issue and asked to speak with someone that spoke unaccented English I was told that she could not transfer me to the English department. There is some customer care for you. PS I did some research and have discovered that this is an ongoing problem with Ford trucks.

2016 Ford Escape 1.6 engine - I bought this Ford Escape because I have always bought Fords, American made. When I bought this Ford I was happy with the deal and the vehicle, shook the salesman hand and was told, Youre getting a really good vehicle here. You keep up the oil changes and get new tires when needed, you probably will have this vehicle for a very long time. I commute 170 miles round trip per day to work from home. Averaging about 35,000-40,000 per year. Current mileage was 85,000 miles when driving down the road and vehicle began to lose power and the engine RPM increased. On the cluster red wrench light came on transmission fault service now and I could not accelerate. And the car decelerated rapidly. I managed to get the vehicle back to the house. Started it the next morning and got about 3 miles from the house when it repeated the same issues.I arranged for a flatbed to transport my vehicle to the local Ford dealership to get the vehicle diagnosed. Was informed from the service rep that the computer was indicating No Pressure and Improper Gear Ratio. Was told that Ford recommends to replace the entire transmission, which quoted a price of $4,700.00 for the part and an additional $1,500 to $2,000 for labor to remove and install the transmission. Warranty on a replaced transmission would be 100,000 miles and 3 years. What I do not understand is if a replacement transmission has this warranty, why does not a transmission in a vehicle built from the factory have the same warranty? Vehicle was no longer under the Ford standard Powertrain Warranty of 60,000 miles so, cost was all out of pocket.Service rep made the recommendation of contact Ford Service Customer Care and submit a claim. Made the call that evening and within 2 days received a response, stating: We have thoroughly reviewed your request and after careful consideration we regret that Ford is not able to provide financial assistance to address your issue. We are sorry that we were not able to meet your expectations at this time and recommend you continue to work with your Ford dealership to provide the best service for your vehicle in the future.So much for customer care. I understand that the vehicle has 85,000 but still it is only a 2 year old vehicle. Under the Ford Maintenance Schedule for a 2016 Ford Escape, the transmission is not to be serviced till 150,000 miles, which is just an oil change. I have had this vehicle serviced religiously with Ford for all oil changes, tire rotations or any other mechanical issue. Always have had a multi-point inspection done as well on the vehicle. Just had this vehicle serviced the month prior to this event and received a green check across the board on everything.Would recommend having your transmission looked at more closely in this vehicle, can be a costly overlook to you by your Ford service department. Needless to say, was not happy with Ford handling of this situation and especially the Ford Customer Care Relationship Center. Must be easy for someone to push a button saying No, when they do not need to put their name on a response and account for their actions.

Worst experience ever for purchasing a brand new truck with 9 miles on it. Didnt even have the truck 24hrs and the truck dies on the side of the highway. All the dealership Framingham Ford and Ford motor company could say is, Sorry. Well fix it. Not one offer of an extended warranty or a gift card of some sorts. They dont care about there consumers. They just care about taking your money.

This is just a forewarning. Do not buy from Ford. They will sell you a bad car with a bad transmission. They will refuse the right to use your warranty that you paid for to fix it and then it will take you a week to get a hold of the customer service regional manager whom will respond back by email. Not even call you to tell you that they will not do anything to help resolve your issue! They dont care!!! They already got your money!!!

Ford had a recall on their airbags & our vehicle had an accident. The airbag deployed. The body shop was told the part was on backorder and they have to wait for it to be released. We had our rental car covered by our insurance for 30 days. When that ran out I contacted Ford since the part was on backorder to cover the rental expense for the remaining days till the car is ready. Ford just called to inform me they cannot cover it!! I will never buy a Ford Vehicle again!!!

I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?

My 2019 F150 4X4 Supercrew has 1200 miles on it and was purchased July 1, 2018. The drivers side door makes a loud cracking noise when opened or closed. It started out of nowhere approx 2 days ago. I’ve only driven it about 15 times. I took it to the dealer, Pompano Ford, and 2 service techs and a body shop tech looked at. The 2 service techs said it might need to be lubricated, but the body shop tech said the black hinge was faulty and needed to be replaced. It’s difficult to tell if the noise is coming from the part of the hinge that’s connected to the door, or the part that is connected to the body. He said the door has to be taken off to replace it. I asked him if the door would be put back on the way it was new, he stated he couldn’t guarantee it would be exact, but may be slightly off after the repair. They did not have the part, but would contact me when the part arrived.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

We have taken our 2008 Ford Edge into the dealer five times for this same issue over the course of five years. We had the extended warranty but that has run out and the fix is now $1600.00. It seems Ford had put faulty heater cores in the car and the solder inside the heater core is flaking off and plugging it up. Every time we returned the car to the dealer they flushed the system out and put a special coolant in that you cannot even buy in your local auto parts store. If you Google this issue with this vehicle there are hundreds of websites talking of this problem. If Ford knew the issue was the heater core why would they not issue a recall for replacing them and not just flushing them? COST. Why should their customers be forced to foot the bill for their error? After bringing in a vehicle for the same problem five times you would think that would constitute replacing the heater core? If Ford was in fact about customer satisfaction like they claim. I guarantee this will be my last Ford product and I will sway family and friends from buying their products.

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said its not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says its not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

I have a 1999 Ford F-250 SD V10 Automatic 4x4. Last night after parking the truck in my driveway it burst into flames and burned the entire truck. Luckily my 14 year old son was able to get away when things went from bad to worse. Now I read this is a known problem Ford knows about. After owning Ford cars and trucks all my life I have had enough. I lost all the tools I had in the truck and much more. Thank God I only got minor burns. And my son was not hurt.

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldnt do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldnt recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced. This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they cant fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didnt stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover less than half. However, I would never recommend purchasing from Ford again as they dont back their warranties. Its unfortunate as Ive been a Ford owner of new vehicles for years, but I cant recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

Ford makes it virtually impossible to terminate a lease early. My situation changed halfway through my lease. The would rather see you default on the payments than work something out. A bunch of people on autopilot that just repeats the same garbage information over and over. I will never use Ford ever again in my life, and if you are thinking of buying from them...take a minute and read some of the reviews, they are a horrible company and are doing a disservice to their customers.

I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didnt check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today Im at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.

I own a 2010 Ford Fusion. I paid off my car in Jan. 2016 and the warranty expired w/o the option to renew. Lo and behold my power steering started failing, so my husband researched the issue and found there is a pending class action against Ford Motor Co. for the exact same issue. I needed to get my car fixed because it was dangerous. The repairs cost over $1,600. I asked Ford Motor Co. to reimburse me for the repairs since it was discovered in the lawsuit that Ford knew of the defect prior to the 2010 Ford Fusion going into production. What was Fords response, Because your car is out of warranty and you agreed to pay for the repairs, the claim is denied. Ford is not a reputable company. They hid the issue and only issued a recall on later models. The cost of replacement has created a hardship on my family. Shame on you Ford for not standing behind your products. $1,600+ is a minimal amount to Ford. Why cant they step up?

I purchased a 2011 Ford edge. I was recently reading the different features and realized that Sync was now compatible with IOS phones and I could listen to texts messages. Well, here is where it all begins. I contact the sync service because after following the online instructions to try and use the text feature. I was unsuccessful. The person gets on the phone and I explain my issue. She has me go to my car and go into settings insisting that I find this particular setting that did not exist. After arguing with her for about 30 mins. She finally decided to get a supervisor involved. She then came back and realized I needed to do a update install. So I followed her instructions to go on the website. Again I was unsuccessful downloading the update.In the meantime I do a vehicle report. Something that comes with your son account. While still trying to figure out how to download the update. I see in red on the following. VIN: **. FSA Title: Sync with MyFord/MyLincoln touch - warranty extension covering accessory protocol interface module (APIM). Field Service Action Number: 12M02. VIN: **. FSA Title: Extended warranty coverage on brake booster. Field Service Action Number: **.Now I tried several times to do the install. So I call in and a lady comes on and I explain to her I am unable to get the install to work. I also tell her at the time I am using a mac computer and she tells me that is fine. So she begins walking me through the steps. One of the steps is to drag three folders over to the usb. I explain to her that there is like 17. She says there should only be three that I did something wrong. So she proceeds to tell me to go ahead and just drag the first 3 over and try that. So after several attempts and an hour goes by. She finally talks to her supervisor. She comes back on and says. I am really sorry but my supervisor just told me we are having issues with the install with people using MAC. (Wow you just figured that out?) So she tells me that I will have to use a windows system. So I do that and the items I need load on the USB. So again I follow the instructions to install the update.Now it says the update will take around 30 mins. I install the usb. It does a few things and the screen goes blank. It says this is normal. An hour later the screen still has not come on. So I call Sync services again. I explain the issue and so the lady walks me through some steps and nothing worked to bring my screen up... So then she says she wants to check something else out. She comes back and says I found that your car has an extended warranty on the APIM that there is issues with it. She proceeds to give me a code number and tells me to go to the dealer and they will repair it at no charge. I go to the dealer and the dealer also sees that there is an extended warranty. So I make my appoint drop my car off and I get a phone call from the dealer. Telling me the APIM is bad. However is not under warranty.I was angry at this point. Had I been warned that the install may cause this issue and was told it was not under warranty I would have considered leaving it alone and going about my business or consulted the local dealership on the cost which is approximately $800 for something that Ford admitted was an issue. So I spend the next hour trying to get someone to listen. Only to be told sorry that warranty was for only five years and it ran out last year. So there was a huge lack of customer service experience by several people that work for Ford. But also my vehicle report was inaccurate. How can say. We know something is wrong. But we are going put a cap on how much time you get to getting it repaired. It was bad to begin with so I suffer for your mistakes? Needless to say I got nowhere.

The readout giving average economy between resets/tanks is 10% off all the time. It seems to be very accurate, just always off by that amount. Online forums show this applies to multiple engines/tanks sizes. The actual economy is not the issue, its what I would expect.

I have my Ford Raptor in the service dept for the cam phase issue which is a recall. I get the notice when my truck is out of the warranty, so guess what, Ford will not cover the cost, but to add to this injury they dont have parts available for this recall. My truck has been sitting in a Ford Service Dept for 2 months waiting on these phasers, with no eta. on parts, and no assistance. Ford may look good but they do not stand behind the product, Chevy will definitely be my next choice.

I purchased an F150 in Aug 2016, and my bank account was scammed in Feb 2017. In April 2017 Ford sent me a notice of default and right to cure. I discovered that Ford credit had not updated my personal information even though I had the car in service at the Ford dealer and gave my personal information on two separate occasions when I went to get the truck serviced. Ford credit stated they did not have my phone number so just put me on the bad credit list and threatened to repossess the truck even after I had placed $10,675 down to purchase the vehicle. The dealership was given my new information in February when I needed an oil change, but they did not enter it into their system. This is a reflection of the shoddy, greedy and poor customer service of the Ford Dealer. I will never purchase another shoddy vehicle from Ford again. I have been a loyal customer for over 20+ years and realized that Ford could care less. I will NEVER again purchase a Ford and will discourage anyone else from considering a Ford EVER.

This was in 2017, my 2016 Ford Transit Connect Sunroof curtain was jammed and will not close when my warranty mileage was still under 30k miles. When I called the Ford dealer in Hagerstown MD to look at it they told me to bring it in on their next available date which was almost 1 wk plus away. I told them that I was traveling out of state; anyway when I finally took the van to them they told me that my warranty was 1k 100 miles off to call Ford motors. When I called them they told me to call my branch dealer which I told that I have already did & they told me that they cant do anything about it. So now Im stucked with this defective curtain rail that will not close. Still Love my little Transit connect.

I love Ford vehicles. My first was an Explorer which I had for about 4-5 years but when both my dogs passed away, I needed to move on to help me forget but I sold it on my own and got a pretty penny for it. This was a rare occasion because I like to hold on to my vehicles. So I took the check I received for it and started my search for my next Ford. And of course there are the naysayers who will tell you that Ford stands for found on road dead But not in my case. My next Ford was in 1996, the last year they made the Bronco. I bought it in Nov of 1995 and I drove it for 20 years with regular upkeep but not one problem along the way. One month short of 20 years it got tired and had to go to Bronco heaven. I had more people asking me if I would consider selling it because I take care of my cars and even after 20 years, there was not a speck of rust on it. I was stopped at a light one day and the guy behind me got out of his car and came to my window just to tell me what a nice truck it was. Since then, I have been driving a non Ford car that I had in storage and I hate it. You cant see over other cars and trucks when you are stuck in traffic. But, never fear, the word is out that Ford will be bringing the Bronco back in 2018 and I will be the first in line. I just wish they would bring the little side windows back. They were awesome too.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

I recently noticed that there was an area on my hood that was starting to rust. There was pitting starting on the hood. This morning I took the vehicle(2012 Ford Expedition) to a local Ford dealer. The body shop manager indicated that he would likely remove the hood and strip the paint. He stated that the hood is aluminum. He said that it would not be covered by warranty. I then contacted Ford Customer Care. I explained the problem and was told that it was not covered by warranty. When I asked about the Corrosion Warranty she replied that the corrosion must be all the way through. The only thing Ford offered was $300.00. The body shop said it would cost $900.00. I am thoroughly disgusted with Ford. It is the last Ford product that I will ever own. To make matters worse I read online that Ford has been experiencing similar problems with other aluminum hoods on other models.

I bought a 2013 Ford Focus 2 years ago as a used car. Approx. 25,000 on it. I have had continuous problems with the transmission and now the engine light is on, revealing I need an entire new fuel system! The Valve, gasket, fuel pump, and a new fuel tank!!! $2000.00 worth of work on a car 3 years old. Oh yeah the radio is gone too and needs to be replaced! How does this happen. Nothing is covered by warranty except the clutch. Needless to say I am extremely upset and will not ever buy another Ford. I have written directly to Ford about this but not hopeful that I will hear from them.

I own a 97 F150 ext cab 4x4 4.6. This truck has been very reliable for years; it had an engine replacement a few years back. Three and a half weeks ago, I traded in my other F150 truck that was a 2006 with a 5.4 (not too good on fuel). Now, having a more economic vehicle, I havent driven the 97 in at least three weeks. On Thursday evening, I started the truck, let it run for 20 minutes (just to ensure the battery stayed charged), shut it off, had dinner and then went to bed about 9:30 and the truck was good then. I had to be into work early on Friday morning. We have had a lot of rain in recent weeks and I thought I may have to work outside. I grabbed my rain jacket from the back seat of my 97 truck at 3 am. On my way to work, the truck seemed good at that time (no burning smells). At 5:30 am, my wife called me at work to tell me that my truck was on fire in the driveway and caught the garage and house on fire. Luckily too, our wonderful neighbor that happened to wake up and look out their window had seen the blazing fire and woke up my family and got them out of the home. The neighbor also called 911 at that time. The local fire dept. also needs recognition to quick response. Had they been 20 minutes later, I think I would have lost my home and all of my garage. The truck is a total loss with melted radiator, hood, plenum, and all aluminum parts. The truck had a lift, tonneau cover and $1800 in tire and wheels are all gone. All the glass and interior is completely gone as well. Of course, the truck is paid for. It only had liability insurance and home insurance doesnt cover the vehicle. Im not sure how to proceed. After reading all the other posting, it is evident that there is an issue and Ford is very aware and is turning a blind eye to the problem. I am having a fire investigator look at the fire. I guess we will see what their thoughts are about fire and Fords ongoing issue.

They added over 5,000 of optional fees onto my contract, changed the term on me, and lied about my apr saying it was 8 percent higher then it actually was to hide all these fees. The car rolls backwards, shakes, doesnt want to accelerate and more. Ford wont stand behind the customers because all they are focused on is capital. Eventually ford will end themselves with poor quality vehicles and exceptionally terrible service. Never in my life would I have thought a company would be capable of both. Get it together please. They will only let me get half my money back for a warranty I didnt ask for... This is a common thing for ford... I have over 15 people who I contacted that have had this exact incident happen to them.

We have been loyal Ford automobile/truck owners for over 30 years. Bought a C-MAX in April 2013 based on Fords claim of 47 mpg hwy/47 mpg city. Then the truth came out and Ford said they were wrong. Ford was very nice and sent two checks totaling around $900 for their mpg mistake. Then there have been numerous recalls. We contacted the head of Fords Extended Service Plan department in September, 2014, to request an extension of the warranty to 100,000 at no cost to us. No answer back from Mr. Michael **. Sent another letter. Again, no response. Contacted Fords Customer Relation Center via email. Received a response back the same day. Fords CRC asked for clarification as to what the problem was and what we were asking for. I responded three times and never heard back. Sent two letters to William Ford, Jr., Mark Fields, and Frederiek Toney (President, Global Ford Customer Service Division). Guess what? NOT ONE PERSON RESPONDED.....again! Was really ticked off now so on January 12, 2015 I called the number that was in small print underneath the responder from CRCFMC. Another exercise in futility. Spoke with a Debra who advised us: Ford could not and would not extend the service contract. Because Ford had sent monetary compensation for the mpg disparity there was nothing else Ford was going to do. We had waited too long to request an extension (please remember we started this process four months before speaking with Debra). When I asked Debra why there was never any follow-up to my three replies to the CRC emailer, Debra said the 1 800 number is in Florida and the CRC emailer was probably in Michigan. Debra said that essentially there is no coordination between emailing Fords CRC and calling the 1800 number listed in the CRCs email. Isnt that a heck of a way to run a business?So we are done defending Ford when our friends ask us how our FixOrRepairDaily is. We are done buying any Ford, new or used. If we were to win a free car and it turned out to be a Ford we would donate it. In closing, we could have accepted a sorry, it isnt happening to our request of Ford, case over. But the non-response from anyone at Ford shows they could care less..... and now, we dont either.

Woke up at 1:45 AM to the sound of a horn from a car in the driveway. I thought someone was breaking into the A6, but upon looking out the kitchen door, I saw that the 2000 Ford 150 XLT was on fire. The hood was on fire, so we moved the A6 out of the way and called 911. The truck had been parked since 4:00 PM the previous afternoon, with no flammable items inside and no noticeable irregularities with the operation of the truck. We have no idea why the fire started, but the truck and the contents are a total loss.

On 02/08/2019 I simply rolled up my drivers side window, there was a loud pop and the window shattered into a million pieces. There was no apparent reason for this. No bumps or pot holes were driven over in the six miles I had traveled. It wasnt cold, was not running the AC, I had not touched the window in any way. Just simply rolled the window up. Oh, I should mention these are not electric windows, these are hand crank windows. I called my dealer Bill Currie Ford of Tampa, FL. I spoke with service department. They told me to bring it into the body shop and ask for Joe. I did what they told me. Spoke with Joe for less than 2 mins. Explained what has happened, showed him a picture that I had taken. We went back inside, Joe disappeared. After a few mins. James ** handed me an estimate for the repair of the window at the cost of $369.29. I asked about warranty because it just shattered for no apparent reason to this he gave me no response. I explained I could not afford the cost. He said I can maybe take off $50.00. I thanked him and departed. I then called Ford Customer Care, spoke with April whom was very helpful. Gave me a case number and told me to wait a few hours and call the service manager. I did what I was instructed to do. I called Bill Currie Ford and asked to speak to the service manager, of course on got voice mail. I left a message with my case number and contact info. I called the next day, again getting only voice mail, again left the info. The service manager Mark has yet to respond to my calls. So now I have a car that cannot be secured. I am on the road all day and I am forced to park my car with the window wide open just asking for someone to take advantage of it.

We previously owned a Ford Taurus and had our minds set on another one. However, when we went to the Ford dealer we were pleasantly surprised at how big the inside of the Flex was and the large cargo space. The automatic folding seats and all the safety features plus room for 2 more passengers. Very pleased!

I bought my Ford F150 XLT brand new in 2010 and I have completely loved my truck! It has been great with no problems. So you can imagine how upset I am after only 93,000 miles my motor needs replaced because of how poorly the 4.6 engine was built. I would think the engine would last longer than that but I was wrong. My mechanic said that this has been the major problem with the 4.6 engine in these trucks so I am not sure why it never got recalled. Now I am out a pretty penny to get it fixed since it is my sole vehicle to get my family around in. I am not usually one to complain but this was defiantly an upset after spending $37,000 on the truck to begin with just to replace the engine 7 years later. Now that I will have a motor in it that was built right I should get a longer lifespan out of this truck!

MY 350 FORD DUMP TRUCK BROKE DOWN ON 6/23/18 AND HAS BEEN IN THE SHOP, FORD IN PLYMOUTH, MA SINCE THAT DAY AND IT IS UNDER warranty with parts back ordered. This is a joke, the truck has 4,500 mile and bought for work and I am without it for 9 weeks of my busiest time of the year, Ford has really failed me.

Ford Edge is a nice car and sharp looking. However, the panoramic sunroof gets stuck and won’t close sometimes. Also, Microsoft sync hard to use. Otherwise I love it and gets good gas mileage.

Quality and customer service are they a dinosaur of the past? It seems so. We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine. The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised. We asked the service advisor at that time, what more can we do to prevent these costly repairs. The answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired.We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running. My first question; what has happened to quality in a product? I remember in the past one of Fords main advertising statement was Quality is job one. Apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer? The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too.I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand? My second question; does customer service even exist anymore? My answer is simple when dealing with Henry Day Ford. Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00.In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back. We waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion. We took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the huge difference in customer service comes in.Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle.I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did. Its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it. Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent. Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does.Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference? Yes we can if enough people cry out. You either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

My mom bought a used 2007 Sport Trac last year. Yesterday it caught fire while stopped at traffic light. It is completely totaled.

About a month ago I purchased a vehicle at five Star Ford in Georgia at five star Ford, after I bought the vehicle I brought it home to New York where I live. About three weeks later I was detailing the vehicle and noticed that the passenger side front fender had little circles. About 10 of them that look like there was touch up paint over them. After I noticed them I immediately called my local Ford dealership and ask them to take a look at the truck. Once I took the truck to them and they looked at the truck and they told me that this truck had some kind of damage done to it and that they try to touch it up at either the dealership or the Ford factory plant. So I immediately contacted the dealership in Georgia where I purchased this vehicle. They told me oh go get a second opinion so which at that point I took it to another Ford dealership and they said the same thing. So The other Ford dealership told me that there was over $1300 in damage to fix it.So I called The dealer back where I bought it and they informed me to call ford itself, so I explained the matter to ford. They gave me a case number and Ive been going back-and-forth with the Ford representative and they wanted to give me money towards it to fix, so I explained to the representative at ford that that is bull crap. I purchased a brand new truck and expected a new truck not something that had damage. I have a total of three fords through them right now. I am a loyal customer and they are gonna tell me they will give me some money towards it when they sold me a truck like that that was supposedly brand new. not even to cover it under warranty.This is like a bad dream, a 54000 dollar truck I bought brand new and they dont wanna cover it. So to everyone that reads this DO not buy a Ford. They are the worst company to their customers after the purchase especially how loyal I been to them. I own 170000 in fords right now Im still paying on and have had 15 previous fords and Im only 30 years old. They have lost me as a customer for life! I hope this helps further ford buyers in their next purchase to see how bad their customer service is.

I have a 2000 Ford Explorer Sport-2 door. The truck hit ice and slid at 40 mph into the detaining wall on a highway. It spun around and bashed in the front of the car. My son hit the steering wheel with his face, because the air bag did not deploy. No light ever indicated that the airbag was malfunctioning. There is no way anyone could have known that the airbags would not deploy.

After 16 yrs of almost impeccable service my wifes 2001 Mazda Tribute XL engine failed with 165k miles. We got a lot of enjoyment and an excellent quality vehicle. So we started a search for a new product Toyota Honda Pilot, Mazda CX-5 excellent engineering and very dynamic, Ford Explorer. Mist full size SUVs have 3 rows of seats and are too large to fit in out 3 car garage. I was never really impressed with the Ford Escape 2010 and earlier. Tested a 2012 with 80k miles and it ran well but the dealer price of 16k was too high. Found another 2012 with sunroof and 56k miles. Not bad but 5k. Finally we tested a Ford Escape XLT FWD 4 cyl with 25k miles in mint condition. Bought in the spot for 14k from a private party (Craigslist), added Ford bumper to bumper warranty 4 yr 36k miles additional for $2k.This is an impressive high quality vehicle with good technology, excellent power, 32 miles highway 26 city. Since we bought in the past 3 months have not a single problem. Just delights & surprises. Kudos to Ford Motor Company for building such an outstanding well designed right sized product. Too bad the 2013 and on design new look like most oriental mini SUVs. I highly recommend this product to all my friends and foes.

I drove my truck 5 hours a day except for Sunday. My starter went out in my driveway. It started acting up 2 days before. I decided to have it towed to the Ford dealership near me. My wife told me what the estimate was going to be the next day $5,500. They told her the engine was going to have to be replaced. Even though the motor didnt burning any oil up. It had good suspension and steering or a safety hazard and had many parts to replace. When I spoke with the service manager he told me there were safety issues. The ball joints were going out all the way around. There are no ball joints in the rear. I believe there is no honesty or integrity and the way they run their service department. Most people dont bring an older vehicle to the dealership. But mine is a 2000 and this is 2016. I feel as though you get what you pay for. But not in this case. Looking at the long list of repairs and how important they are their estimate should have been even more than what they told me giving me the impression that the job was probably going to be charged for and not done. Now there is $3,000 that I have for repairs. Overlooking the fact that the truck was brought in just for a starter I tried to negotiate take care of the safety issues which I dont know if Ill be charged and ripped off for. Because the suspension and steering I had been serviced correctly through the years. And to put a starter in add not replace the motor. Lets see if this is going to cost the full $3,000. I bet Im going to be ripped off any way I look at it. Because its my only vehicle and the truck is at the shop and immovable. I fear theyre able to damage my engine and I cant do a thing to fix the situation. Ford service sucks.

2012 3.5 ltr Ecoboost. Shame on Ford. I purchased a used one owner 2012 with 90k miles on it. Got to use it for about 15k more miles and then it had the same problem so many others have. Timing chain issues. Quotes from 2500 to 3500 to repair. Very poor design for many year models. Ford should be ashamed for not taking care of such a major problem. I had to eat some major negative equity on a trade to be free of this problem. The days of holding your head high for being a Ford owner are long gone. Shame on you, Bill Ford.

I will never purchase a Ford vehicle again. The customer experience I have received in exemption of maybe 2 people I spoke with has been horrible. I am selling the truck I bought through Ford privately and I was given the wrong information over and over again. FORD LOST $23,000. Advised me to resubmit the payment of $23k and ended up PROCESSING BOTH payments so we are talking about $46,000 of a problem. They have offered no solutions to the issue, at one point when I was transferred to a Payment support specialist I was told Can’t help you and the other rep asked this person why can’t you and the rep started to argue with her. Ford has repeatedly given me incorrect information, I have heard one thing from one person and another from another person, I was advised to make a double payment after my check was LOST. How does a big company like FORD loses a $23k check, oh and I must add. It is not humans that handle the money. It is computers. So if anyone is trying to mail any money to Ford, don’t, because if it gets lost, no one will be able to tell you where it is or how to find it. Really disappointed. I wish I could sue and if this isn’t fixed and my double payment of 23k goes through I will. Shame on you Ford.

I am currently leasing a Ford Edge from Ford. In my lease, Ford is responsible for the excise tax. I pay $360.00 a month. Two weeks ago, I found out that Ford did not pay the excise tax on my truck and even worse, my plates had been expired since May 2010. I have contacted Ford back and forth and also, I have contacted the City Hall of the town where I live in and they are telling me the excise tax has not been paid while Ford is telling me it has been. So two weeks later, I am still with my truck but off the road. Also, I recently made my monthly payment to Ford but I cannot even drive my truck. I am very disappointed with the way Ford is handling things. I feel they should resolve this with City Hall because their name is on the lease and they are responsible. I just keep getting the run around from both ends because City Hall says it is not paid while Ford says it is. I just want to find out who is responsible and get it resolved as quickly as possible.

I have a 2012 Ford F350 with 59,300 miles on it. The first transmission service is due at 60,000 miles so I took it to Spradley Barr Ford in Colorado. They advised me that all I needed to do was flush the system and NOT drop the pan to change the filter, that is not needed until the next service at 120,000 miles according to them. I said I wanted the filter changed for an additional $ 120.00 or so. Good thing I did because they found a bunch of metal in the pan. They are covering it under warranty, however they have had my WORK truck for TWO MONTHS and four days now due to a back ordered part. They have told me THREE times that it will be in soon, what a bunch of crap. Ford has rebuilt transmissions in crates available but they just said Too bad. So sad for you. You can wait. Ford is useless and has no customer service in mind. Previously I had a 2002 Ford F350 diesel for fourteen years (2002-2016), I guess Ford loyalty is in the trash. The dealer even said Ford is not supporting the dealerships, WOW what a statement. If I EVER get my truck back it will be sold ASAP and off to Chevy I go. Furthermore I called their customer service line (a misnomer at best) and what does Ford do? They send you a questionnaire that asks if the call taker was polite, helpful etc... Nothing about what is going on, nor did I receive a call or Email about it - poof its just gone. Ford has lost all concept of customer service. Good riddance Ford.

The 90 Ford Thunderbird is a good running and dependable vehicle. Also, smooth, perfect and easy driving. Very comfortable and good gas mileage, too. Nice interior and awesome car. However, I dislike the seats leaning back and power steering, how the brakes work, the radio in it, the color of the interior, the cars weird looking color, the tires, the old radio cassette player and dashboard, the vehicles slowness, how the seats set and how I have to pull seat up to drive the vehicle.

Bought a brand new 2016 Fusion. After 11,500k squeaking/creaking in front end. Took it to dealer, lubed and told me its fine. Half an hour later Im driving and hear horrible metal grinding sound. Took it back in gave me a loaner for couple of days, returned car to me. Now 10 days later squeaking/creaking is back! Called dealer said to bring it in again. This should not be occurring 10 days later! Feeling very ripped off.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

Recently my car was smelling like gas, so we pulled it out of the garage for a day not sure if that was actually the problem. Again after leaving it in the garage over night the smell was very strong of gasoline. We took it to a shop right up the street thinking that maybe it was a gas filter issue but once they lifted the car up it was clear that there was a gas leak at seam or the half full level as described by the automotive technician. We were referred to the Ford dealer. We called the dealer who informed us that there was a recall on the gas tank for this vehicle and to bring the car in. I paid over 80 dollars to have the car towed to Avis Ford in Southfield, Mi. from Belleville, Mi. Only to be told that there was a mistake and that the 2009 Edge was not included in the recall.After doing further research I have found that many Ford models from 2007-2014 have had gas tank leak issues. Manufacturer related not customer related damage to the tank. It frightens me to think that something as important as the gas tank should EVER leak because of manufacturer NEGLIGENCE and then when addressed with the dealer, the same dealer that my family has purchased 6 cars from that I would be told it wasnt covered. So when does the recall actually go into effect on a car/part? Does it take us dying or being seriously injured to create a recall on something as serious as a gas tank? I travel with an infant in my backseat 5 days per week and cannot imagine a gas related fire in my car with a baby in a 5 point restraint car seat and being able to get them out safely in an event such as that. I have always purchased my vehicles based on safety ratings first, but I guess the Ford built Edge is a hoax for customers like me.Prior to todays car problems, I had my car into Avis Ford several times for transmissions problems. Gear slippage within the first year of ownership and continuously over the years. They could never find anything wrong with it. The problem got so bad that I took the car to Precision Tune on 8 mile where the Master Mechanic said my transmission was bad, the fluid inside was black and take it to the dealer and I would need a new transmission. I went to the dealer and my car was still under warranty. I showed them the Info from the shop I had just came from. They kept the car a few days, said it was just a leak. They repaired the so called leak and said I did not need a new transmission.Few months pass and I return to the dealer with the same issues and I am no longer under the warranty. Im then given an estimate of $4600.00 worth of transmission related work. I feel like Ive been sold a $ 40,000.00 LEMON and only have 60,000 miles on it. Sadly I will never buy another vehicle from Avis Ford nor suggest anyone I know to either. I have decided to notify the BBB, the NTSB and whatever agencies govern these issues.

I have a 97 F150 4.6ltr. Two times now it has blown the spark plug out of the head. It was replaced the first time with a brand new head, and a year later it blew out again. I only use motorcraft plugs, I have had my catalytic converters changed to make sure theyre not clogged up and it still happened again. Its coming to the point Im fixing to scrap the truck. I dont have another 1500.00$ to put into it again. I know this has happened to a lot more people than me. Ford needs to recall and fix this issue. Ive always liked Ford, especially when they didnt take the bail out money, but Im fixing to buy a Chevy. I just lost all faith in Fords.

I bought a 2017 Mustang. Ive had it four months and in that time its been in the garage once a month for the same problem. My car is now in the garage again. The clutch has come out of it. The service manager said the car had been treated rough. I called the main company about this. Guess what? Its my problem. If, I have them fix it it will cost me 2000.00. If, I fix it itll cost me 800.00 and voids all warranties. I tried talking to the service manager. He told me to go away. I was wasting his time. Ive always been a fan of Ford. Not anymore. My family won’t buy them anymore. I tell people how they treated me. Now I have to pay this garage 90.00 to get my car back. This is a bunch of **. People dont buy a Ford.

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

Defective Sunroof issue in 2015-2017 models - Warranty expired & about 2 month after that I left my vehicle out & it rained heavily. I found water dripping near the framework on the passenger side, between the windshield & door. The floor mat was full of water. I dumped it out - tried to dry out the carpet. It was so saturated I couldnt get it all out. Then when driving it I actually heard swooshing sounds when I came to stops. Meanwhile I thought it was some fluke or the bad rainstorm. Then when we washed @ the Morries Ford car wash, we noticed it again. So we looked online & sure enough there were many others who reported the same or similar issues. Meanwhile mold had developed & Morries said I did have the defective part/sunroof. Filed a claim & the best Ford will do is only cover Half the cost to replace their defective sunroof. I am going to file a complaint with our Atty. General. I paid once for this feature when I bought it brand new. I should not have to pay for it again due to it being a defective sunroof. Morries tried cover up this issue also when I first reported it to them. Lying to me saying someone vandalized my vehicle by removing all the weather stripping on the roof. Theres not any on the roof on any of the Ford trucks where this service advisor tried to point out. Very disgusted.

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

Purchased my car in June 2019 and with that purchased came reward points equaling the amount of $220. Well after talking with FordPass once a week basically if not every other day I still havent received my points. They say the turn around time is I believe a month but we are going on 4 months. They say the file has been expedited the last four times. And with Ford being a big company they just dont care. Im just one person. Buyers beware of promises.

Just bought the first new car Ive had in 15 years, a Focus. In the mail today I get a recall notice. No apology. Just tells me I have to spend half a day getting it fixed. Complained on the Ford site, and got a generic reply. Im now the victim of some imbred Ford engineer.

Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

In 2012, we had 3 coils replaced. Later that year, one of those coils had to be replaced again, this time at Fords expense. In 2015, we started having the same problems. Took the car to Courtesy Ford in Sanford, Florida. This is where we purchased the car. They told us there was an extended warranty but it was expired. So we had all the remaining coils replaced. Now, a month or so later, we are having the same problems. What I want to know is...why did Ford issue a temporary extended warranty yet continue to put the same defective coils in the cars? Ive checked online and see others are having the same problems. Can someone tell me why Ford is NOT fixing the problem? We are loyal Ford owners but this is pushing us away from Ford. I do not expect a reply to this. I think Ford no longer cares about these issues unless someone is killed due to their faulty equipment and parts.