Id give zero stars if that was possible. Back story: never owned US made car. Drove just about every brand of Japanese car out there since 83, with no major complaints. I decided perhaps it was time to give a US company a try and my research suggested Ford the best of them. I got a new Explorer. Explorer seemed like a solid vehicle until at 20k miles it started to suffer some mysterious electrical problem, the worst of which manifests itself by hitting the gas pedal and nothing happens. The revs are there, its just nada between transmission and the engine. It can last a few seconds to a few minutes and when it does finally engage, the car leaps forward similar to what happens when you drop the clutch hard on a manual car.Other things are rear view cam coming on when going forward, cruise control shutting off for no reason etc. Worst, and potentially dangerous is the dead motor thing. Left me dead in the water in an intersection the other day. Brought it to Ford service three times now. First two times, being (apparently) an electrical issue, and an intermittent one at that, of course they couldnt reproduce the problem or fix it. Third time was the charm as I walked the tech out and it did it for him in person, so he confirmed it and said he thought it was electrical vs. a transmission issue. Once they got it in the shop, you guessed it, they could not reproduce it, and no fix.Now Im getting pissed. Many phone calls, etc. later to Ford corporate, them generally doing jack** to help me, etc., they then ask me to bring it in for a 4th time! I said I would, if they would at least tell me what they would happen after #4 visit and no fix: replace the car, let me out of the lease, etc. if after #4 if was not fixed. Their response was we will evaluate that afterward in a good faith review I responded, So if after #4 and nothing is fixed, we go onto #5? They ignored the Q. Seemed pretty reasonable request to me...Hence a total non answer and yet, I should bring it in for #4 with zero commitment from them, so at that point I declined knowing it was a waste of time and all they are doing is trying to wear me down and give up. I have 7 months left on the lease. So, it appears Im stuck with Ford until the lease run out (which is me paying for a defective car), pay the lease off and walk, which is me throwing $ in the toilet on a defective car. And Ford was supposed to be the most reliable of US brands. No wonder we continue to lose market share to the Japanese, etc.

My mom bought a used 2007 Sport Trac last year. Yesterday it caught fire while stopped at traffic light. It is completely totaled.

This morning I get a call from my daughter to say that while taking her kids to school, she had stopped briefly to put some gas in and, while fueling the station manager and several other people rushed to her vehicle with fire extinguishers. My daughter quickly got my grandkids out and, stepped away to let the guys do their job. Once the fire was out and things cooled down a bit. it was evident that the cause was from the exhaust swelling up due to heat and pressure of a clogged catalytic converter system. Thanks, EPA IDIOTS. You nearly burned my daughter and grandkids alive due to your stupidity. Ford should recall this whole damn line of vehicles (but wont) due to costs. I would not buy a Ford nor recommend one to anyone. Automotive mechanic-20+ years.

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

Well after months of working with Ford to get something for all the trouble I had with the fiesta. Car shutting off on when I’m driving, shuttering when it did drive, door latches going out in the first 30 days of me owning it. Hours spent at Ford to have them tell me it’s fixed and drive home to find out it’s not. I finally traded it in and Ford said because I don’t own the car anymore they are not going to help me even though they sent me the form saying they could. Thank You Ford for wasting my time and money. Never again will I buy a Ford. Saying we are an American company but making parts in Mexico. At least other companies don’t ** as much as you do.

I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. Theyve ruined my credit since then, and expect me to pay interest on the property I dont even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isnt right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I dont have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?

I love the Ford Crown Victoria because it is a solid car. I feel I have a car around me and I feel safe. My car has 65,000 in 15 years. It performs well on the highway or local roads and it holds the road well in bad weather also.

My 2003 Ford F150 burst into flames this morning around 1:30AM. It had been parked since 5:30 the night before. I cant believe it. The truck is gone. It also scorched the car next to it.

We purchased a Ford Flex less than a month ago. The Flex has less than 1000 miles. I started to have transmission problems. Got stock in the third gear. I took back to the dealer Prestige in Mount Dora, FL where we bought the vehicle trusting that the Ford Service Staff could fix it. It took two weeks until the dealer called us up to say we could pick it up. We took back home and the next day the car was presenting the same problem. I am extremely disappointed with the quality, the service, the credibility of FORDs.The car has to go back to the shop this Monday and I have to time frame to get my vehicle up and running. I think Ford headquarters should step up, see what can be done about this extremely dissatisfied client. I bought a new vehicle because I didnt want to have car problems. Now I cant even trust that if this vehicle gets fixed that my car problems will be solved.

I will never purchase a Ford vehicle again. The customer experience I have received in exemption of maybe 2 people I spoke with has been horrible. I am selling the truck I bought through Ford privately and I was given the wrong information over and over again. FORD LOST $23,000. Advised me to resubmit the payment of $23k and ended up PROCESSING BOTH payments so we are talking about $46,000 of a problem. They have offered no solutions to the issue, at one point when I was transferred to a Payment support specialist I was told Can’t help you and the other rep asked this person why can’t you and the rep started to argue with her. Ford has repeatedly given me incorrect information, I have heard one thing from one person and another from another person, I was advised to make a double payment after my check was LOST. How does a big company like FORD loses a $23k check, oh and I must add. It is not humans that handle the money. It is computers. So if anyone is trying to mail any money to Ford, don’t, because if it gets lost, no one will be able to tell you where it is or how to find it. Really disappointed. I wish I could sue and if this isn’t fixed and my double payment of 23k goes through I will. Shame on you Ford.

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

I have a 2010 Ford Fusion Sport. I’ve been good to this car but it hasn’t been so good to me. In August of this year (2019) I would’ve had this car for 9 years. After many repairs later I’m starting to think I should give up. I’ve invested too much money into this car. Over this last weekend, I had to get my motor mounts done. For the second time! Conveniently enough, I got them done 4 years ago. Motor mounts failed again but guess what? Warranty is only 2 years. Another convenience is that when the repair was done, I went to pick my car up. Sure enough... 2 more problems. Power steering leaked out and ac doesn’t work. I’ve heard the horror stories of cars getting fixed just for the mechanics to break something else in the process. I’ve even recently had to get my left axle replaced. I’ve put in nearly 2 grand in repairs this year alone and the year hasn’t even met its halfway mark. Oh! And they also tell me my transmission might’ve been affected by the faulty motor mounts. It’s exasperating. After a long dialogue with a rep via Twitter direct messages, I’m exhausted and tired of explaining the story over and over again. They just seem to give me generic responses saying they can’t find any warranties or programs that can help me. They asked for my VIN and my mileage. I’ve pretty much poured my heart out to them explaining that I have two kids and I’m a single father struggling to keep the bills paid but they don’t seem to care. It’s crazy how Toyotas and Hondas even Chevys are out here still kicking since 92 and even older with their original engine components. What a rip off. I’ll never buy ford again. If I were to even win a new Ford in a contest I’d trade it immediately for a more reputable company brand car. Thanks a lot Ford. For nothing. But in all seriousness. Thanks to Joe at my local ford dealer for trying his best. But, at this point, I can’t keep doing it anymore. I refuse to put anymore money into this car. I’m done.

This 2008 f-450 super duty has been a problem since day one. This is a 6.4 diesel. Oil leaking from motor and 6500 miles, at approx. 10k miles total loss of power. It was the flex plate and torque converter. At 14200 miles flex plate and torque converter. At 17990 miles flex plate and torque converter. Ford just keeps throwing parts at it without resolving the problem, at my expense. This truck cost 65k brand new, and now with 18440 miles its done. Ford wont help me at all. Ford just wants to sell me another truck. I cannot believe that ford will not stand behind their product. These breakdowns have caused a lot of hardship and expense and on top of that every time I get the truck back from the dealer something else is wrong. With this low of miles on this truck I feel I have been wronged and shame on Ford.

I just bought a 2016 Ford FX4 crew cab truck. I have been driving Ford vehicles all my life and thought I would never even consider another make. Well, that may change. This truck has been a big disappointment from day one. Following is my review... I switched from a 3.5 EcoBoost to a 2.7 EcoBoost in hopes that I would get better mileage. Not only is it worse than the 3.5, the economy readout on the dash is consistently 2.5-3.5 mpg less than the actual mileage. I have Checked every tank since I bought it. The Ford SYNC is a joke. The most user unfriendly system I have encountered. And I leave my iPod connected all the time and never touch it. The radio recognizes it about 50% of the time. I have changed power cords twice thinking there may be a short. But no change. If it was a short it would also affect it while playing. But when it plays it works perfectly. The driver side window does what it wants to sometimes. It may go down when you want it up. Or vice versa. The structural rigidity of this truck is nothing like my 2014. It jiggles and shakes like a 1981 Pontiac when on uneven pavement. The worst gas filler ever! Every time I lock the fuel nozzle on and wait for it to fill up, it clicks off the nozzle like its supposed to, but you better not be standing behind it! Almost every fill up dumps a quart of gas all over the ground. The driver door speaker is already buzzing and vibrating. The coating in the bed is useless. Its like a sheet of greasy ice. Everything slides all over the bed, so I have to lock it down. I have yet to figure out how the trailer back up assist works. For the amount of money this truck costs, Ford really screwed up on this one. I will be looking elsewhere soon. Id like to have my 2014 back.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

In June 2015 I ordered a brand-new Ford F-150 in a color that they charge extra for. OK fine. I took delivery of the vehicle, and a week later, while handwashing it, I noticed that it was a big glob of something on the roof, a giant swirl on the left front hood, and the tailgate is half shiny and half dull. iPhone the salesman, and he directed me to the dealers body shop. The body shop only addressed the roof, as they said the other two imperfections were not visible to their eyes. The customer is always right remember? Anyway, when I got the truck back I looked at it and it seemed fine. About an hour later a friend and I both climbed into the bed and looked at the roof because it had become very bright and sunny out. There were dozens of air bubble over the river. I called the body shop and brought it back in. It was at this time that a body shop manager told me the history of my new truck. He said that The paint sprayers at the Ford Dearborn truck plant had malfunctioned at the time my truck was being painted. He went on to say, that the truck was tag and set aside for repaint, but someone removed the tag and shipped it. Ford KNOWINGLY SHIPPED my truck with DEFECTIVE paint!!! I WAS LIVID!!! After my truck was given back to me, I drove away in tears. Again I waited for it to be very sunny, and I looked at it again. Only this time my roof which should be one sheet shiny paint, had buff marks which resembled sandpaper being used all over the roof. I was sick and furious!!! I went back a third time and was met by the body shop manager and another man. I spoke up again about my outrage at the plant knowingly shipped my truck with the fact of paint. The body shop manager said to me, I probably shouldnt of told you that, and the other man nodded his head in agreement. They stood on stool and looked at my roof. It had rained that morning, so there was dust on my roof. The unnamed man said he couldnt see a problem, so I gently with my finger and started wiping off some of the dirt. He said, it cant be that noticeable if you have to let your finger to see it. He left, and I stayed to speak to the body shop manager. I asked him who that rude man was so belittled me, and he said, The dealership owner. That man didnt even have the courtesy of introducing himself. Yes I purchased a $45,000 truck from him. Seriously? I offered to have my truck shipped back to the plant to have it factory-painted like I ordered and paid for. I am now stuck making payments for the next six years on a brand-new F-150 with a ** paint job. This is not what I ordered, and paid for. My truck was to have factory paint.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

I just purchased a Thor RV with a Ford chassis. When I took it to a Ford dealer for repairs, I was told Ford built the 2021 F450 chassis to sell, but didn’t manufacture any parts. Therefore, it could be 6 months or very possibly longer before repairs can be done. The RV is not drivable and I live in it. Fords answer is to leave it on their lot until parts are made, no concern for the fact that I’m homeless in the meantime. It’s been four weeks now and I can’t find one person at Ford that cares! I would never recommend buying A new Ford.

Last night, I spent the night at my boyfriends. I was awakened to the sound of an alarm and people screaming. I looked out the window and his Ford 1995 F150 was blazing. There were flames and black smoke and the smell of rubber. He was working and so, after calling the fire department, I called him. The truck had been sitting in the parking lot for three days and this night was the coldest night of the week and it was raining. I was thinking that someone set the truck on fire but, after reading the information on this site, I am shocked and amazed. My mom bought this truck from a dealership about ten years ago and it was well maintained. Apparently, that means nothing and filing any paperwork with Ford would be useless. This really sucks. We will never buy another Ford ever!

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesnt mean they have to treat their customers like dog **! Im very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because its the same thing!

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

I have a 2011 Mercury Milan that has a power steering assist fault and has stopped working. It starting happening in the summer of 2016 and would reset after turning the car off and then back on. It now has a message on the dashboard and says Power Steering Assist Fault and Advance Service Track. I researched and Ford has a recall on the same make, model and year but Ford says that my VIN number is not on the recall even my car is doing the same, exact thing and the power steering has failed. They are trying to charge me the diagnostic fee and refuse to fix my car even though there is a recall on this make, model and year. I need someones assistance! This is a danger to me and my family while driving. I do not have the funds to fix the vehicle. The part alone is $1,200 plus the labor. Ford Motor Company should be ashamed of themselves. Many other individuals have gotten in accidents because of this problem. They have totaled their vehicles and gotten hurt. Why cant Ford do the right thing and fix my vehicle? I am using all resources to announce this problem. I am so outraged and disappointed in Ford Motor Company. I am putting it out there to everyone not to ever buy a Ford and how they do not care about the lives and families who own their vehicle, and all of the recalls that they have on many different Ford vehicles. How can you have a recall on a vehicle and say that my VIN is not under the recall when it has the same, exact problem?? It is disgusting that this company can get away with this!!

Truck was parked in the driveway and caught fire under the hood. Local Ford dealership was aware of recall that could have caused the fire but refused to work on it. Their advice was to contact insurance company because the work that needed to be done was worth more than the trucks value.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

2014 FORD EDGE - A high pitch noise started coming from engine compartment one evening with the vehicle sitting in the garage. The next morning the car was totally dead. Jumped it and local mechanic diagnosed it to a mechanism sticking in the transmission. With only 50,000 miles on the car he recommended dealer service since it should be warrantied still. Already knowing the problem, I made an appointment with the nearest Ford dealer, who was an hour away. I gave them all the information from my mechanic and they gave me a rental car so I could get home and work the next day.The following day they call and say the professionally installed aftermarket auto-start was malfunctioning and they unhooked it and the car was now fine. So I have to pay for the rental car and the shop time, couple hundred dollars. The day after I get home with my wifes car it will not start again. I put a charger on the battery and it will not take a charge. The dealer says they will warranty the battery so I bring it down again to get the battery replaced on a Saturday morning. This will be my 3rd round trip to the dealer, which is an hour away. They replace the battery but make me pay 50 dollars for the new one. The only reason the battery got wrecked was because they left the car outside after I dropped it off and allowed it to drain completely. This should not have happened. I specifically told them they need to bring the car in or put a battery maintainer on it due to the mechanism drawing power constantly with the car off. But they tell me it was not their fault and I have to pay for the battery.After paying for the battery and again being reassured that the auto-start is still the problem and it has been unhooked so I can drive the car until it is repaired, I head to my vehicle to go home. As I approach the car I hear the same high pitch noise that started the whole ordeal! So I promptly go back into the service department and bring the service manager out to hear the noise and tell him it still is not fixed and I am not leaving until they figure it out. They bring it in and actually do a diagnostic on the car and discover that the mechanism is sticking! Exactly what my original, non FORD TECHNICIAN, diagnosed two weeks earlier. They tell me they need to get it in to do more tests before they can order a part but it will not be for 3 weeks until they can look at it again.3 WEEK LATER. I drop the car off, not yet even knowing if they will be covering the repairs under warranty yet or not on this less than 2 yr old vehicle with just over 50000 miles on it. The next day they call and say they have to replace the mechanism and it will be under warranty. It is going be a few days to get the part and get it done. Understandable and we await them calling to tell us it is done.A few days go by and no word. I call and the Service manager says they put the part in but need to do more tests. He calls me back a few hours later and says the computer that is controlling the drive train is malfunctioning and needs to be replaced. It is under warranty and they are waiting on the part. I call them next week for a status, my wife and I both work full time and live 8 mile out of town so we rely on 2 vehicles. With different schedules to keep and her needing a vehicle to transport items during the day, we have been begging and borrowing rides for a month already.They say it is on back order and it will be another month and a half until the part is received. I ask if there is any kind of rental assistance or a loaner vehicle we can use until it is fixed. The main reason I am concerned is this is a week before christmas and that is the busiest time of the year for my wife and I and the worst time to be down to one vehicle. They tell me to come get a rental and Ford should cover it. A few days after we get the rental, the dealer calls and says Ford will not pay for a rental and we are going to have to pay for it ourselves.At this point I have made 5 trips to the dealer, who is an hr away one way, paid for mechanic time, battery replacement, and car rental on a problem that should have been covered under warranty. So I ask who I need to talk to about this because I feel as if the dealer is not handling it properly. I get referred to a regional manager 3 TIMES from for customer service and finally on the 3rd time the manager calls me. He, very rudely and arrogantly tells me that warranty does not cover rental or car assistance and we dont qualify for assistance programs. I ask him why we dont and he tells me that he cannot tell me why and he has the final say on it.So I call for corporate offices, feeling like there is no way they could treat someone so ** and care so little for their customers and their satisfaction with their products. After speaking with a very pleasant customer relations lady, the next day the dealer calls and says they will cover the car until the 1st of the year. The status as of today is we still do not have our car fixed. We returned the rental car and paid another 114 dollars for keeping 3 days past the 1st of the year, even though they were not open on the 1st to return the vehicle anyway. And we have no idea when we will even get our vehicle fixed because Ford cannot tell the dealer when a part will be available. Problem started November 10th 2015 and this was written on January 6th 2016. Do NOT buy any FORD PRODUCTS EVERY! Warning! Horrible customer service!

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

In 2014 December I bought two brand new Ford transit connects with bumper to bumper 3 year 36000 mile warranty on both vehicles. Both vehicles encountered heater vibration problems and electrical problems with the lights. Took both vehicles to Ford and they worked on the first one by removing the center console to see what the problem was and they found a rodents nest and body parts which they clean up and removed, but it was not covered by the bumper to bumper warranty. It cost me out of pocket over 400.00 dollars. The lights they said that it wasnt the bulb but rodents also had eaten the wires which again it not cover either under the bumper to bumper warranty so I could not see paying any more but that cost me 90.00 more dollars. So I was not willing to pay to have the second transit looked at.My wife and I both had no luck with Fords main office service because they said it wasnt their fault that rodents are eating the wiring and nesting in the heater unit. Disgusted with their answer I asked why are they using soy oil in their wiring insulation, seat foam plus the numerous pounds of recycled plastics and gasket materials. Its like a buffet for the rodents, they told theyre being green! When I wrote the checks for both these vehicles at Ford I did not see anything about them using recycled crap in these brand new vehicles, if I did I would not have bought them. I told the person that contacted us Why dont you smear steak sauce all over the car. But by using soy oil in the manufacturing its the same results with the rodent problem.While we were at Ford they laughed and said we were lucky they had a new car in the shop last week that was towed in because rodents had enjoyed eating most of the wiring but they said their insurance company paid thousands of dollars to repair it, why is it the insurance companys problem when Ford is inviting disaster by using soy oil in the manufacturing process so they can say theyre green. But the consumers are not aware of this. My grandfather worked and retired from Ford motor company, hes rolling over in his grave now.I have always bought Fords since I have been driving. Never have I had issues like this before, their smug attitudes that its not their fault rodents are the problem, I say it is their fault for using soy oil and recycled crap for gaskets wiring insulation seat foam and trim products. There should be a class action law suit against them for the repairs. But theyre not the only ones doing it. Something needs to be done, Maybe the United States steel workers union needs to put up pick lines on all the dealerships to let people know theyre going to left in the cold.

I actually brought my 2009 Ford Edge in today and they said that I need a new fuel tank. They called me and said has your airbag light always been on, I said no. They said it will be 120$ a hour to fix. What the hell. No thanks and then I got home later on on and without warning or light on the dash my coolant starts bubbling so hot the reservoir spews on my driveway... Second time it has done that almost and could easily start a fire, Im wondering is that what the recall is for? And what else can I do about it. Im pretty choked and think there should be more done about this? Anyways if anyone has any input or experience the same and has some experience to not happen again that be great. Thank you.

I took my 2003 Ford Focus SE with 73,000 miles on it to get the alternator replaced and when it was put on the lift, the passenger side coil spring broke at the base. I am so thankful it happened there and not on the highway with my child in the car! I bought this car used in 2005 and I am worried after reading these posts about the other springs breaking also. I have had to have the sway bar links and a new ignition module replaced. These are all known problems to Ford, yet they do not recall the parts and continue to put them in newer models. This is the first and only Ford car I will ever own!

I purchased a 2016 about 13 months ago. Paid a little over 17000 and now they offered me 9000 for trade in at the same location. Not to mention the cars stayed stalling out when you stop and the air is on. Its the worst car ever.

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

I just traded my 2013 Edge to get the new and improved 2015 Edge... Have the EcoBoost 4 cylinder in both and the 2015 improvement on the motor is great but the rest I am not impressed. It came with the cheap mats Ford installs and so I ordered the all weather mats for another 95.00 only to find the driver mat doesnt even go up under the pedals where most of the crud falls off... Whats up with that Ford. I sure some DS blamed his accident on a pedal catching on the mat. Next the driver seat is terrible uncomfortable with the seat portion bolster way higher than the seat so I carry my weight on the outside of my thighs. I am not a huge guy at 5-9 190 either... Other complaint is they shrunk the controls behind the steering wheel and I find them more difficult to use. They are quieter inside but overall I wish I had my trade money back and still driving my 2013 Edge... Not really any improvement overall in my book. I will be looking for something else in a couple years for sure.

I faced several safety-related issues with a FORD FUSION 2012. When I submitted a request for repurchase/replacement under the Lemon law, Ford agreed to repurchase/replace a lemon I purchased back in May 2012. I was negotiating the replacement option when FORD decided to cancel the offer. When I spoke to an attorney, they told me that the due date for filing under the lemon law had passed and hence, I was not eligible for an arbitration process under the Lemon law.I was told that FORD had essentially dragged the process to make my claim fall outside the Lemon law window and now I am forced to hire a private attorney to file a lawsuit. The attorney I spoke with advised that this can get very expensive if FORD decides to fight it, as they have a lot of resources. As a consumer, I feel cheated by this company - first when I was sold a lemon and then when they cancelled their offer for no apparent reason. This is just an abuse of the system.

I bought a new 2016 Ford Edge in April 2016. Something that should have been an exciting and happy experience has turned into nothing more than a nightmare. The very first day I got the car home, I was moving my stuff into the back and heard a popping noise. Upon further inspection I noticed that the back hatch wasnt properly aligned. I took the car back to AutoNation Ford (Mileage

My daughter came to pick me up from work and noticed that our 1999 F150 truck was not sounding okay. After I got in and begin to drive, smoke begin to come up from the dashboard. Within minutes, the truck was consumed by fire and smoke that we barely got out of the truck in time. The truck was a total loss. It was very traumatic for me and my daughter. It resulted to a total loss on a vechicle that was paid off. I could not afford another truck or 4X4 vehicle, so I now have a car with payments. And I just got a notice in the mail for the recall--for possible tank fractures and fire. Great timing. I think that Ford is a big rip off.

In 2005 my husband I purchased a 2000 Ford Windstar with 95,000 miles on it. Keep good upkeep on it. Blew a head gasket, as did two friends who owned Windstars. Owned a 1989 Areostar, motor blew. Bought 1999 Aerostar, lots of issues. Bought a 2005 Ford Taurus this past Nov. Rear suspension problems, left rear body was rubbing the tire. Had the struts replaced on both rear, but the left is still rubbing the tire on even small bumps so, I guess we will be replacing the springs. Any time I slow down on the highway, I cant get back to speed fast all all. It bogs down. If I press more on the gas it chugs like it going to die. Have to gradually pick up speed then I feel it kick in and go, then its fine til I have to slow down again. In town it sputters and chugs, surges. I bought this car thinking it would be safer than the 99 Aerostar...but I am scared in both vehicles now. Throwing money into them left and right. I know old cars are gonna have problems but this is unreal. I am still paying the 05 Taurus off. I keep saying each time we go get a new vehicle, I am not ever buying another Ford, I want a Chevy. But it is hard to find lower priced Chevys used because people seem to keep them forever. Fords are everywhere, so I keep buying other peoples headaches. Now I must replace all the springs on the 05, in fear of killing my grandson that is only 4 years old. I have finally established credit with my bank on this one and as soon as its paid off, Im getting a loan for a Chevy that I know I can trust and getting rid of this headache. Never a Ford again! Its pretty sad that I have a 96 Old Cutlass that I hit a big pregnant black angus at night at 65 miles per hour and still runs and drives better than any of the others.

Well, you may be able to call Ford Roadside Assistance 24/7, the question is - will they show?? In my experience, not in a timely fashion. My car broke down this morning on the highway, I phoned for service at 10:30am and 4 1/2 hours later, Im still waiting. AAA is likely worth the price for peace of mind.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

I like that the Mercury Villager has removable seats which makes it very easy for me to put my youngest daughter in and out of the vehicle and that it has a security system that can keep my car safe. However, the automatic windows in the back and also the front drivers window does not fully want to work all the time. That has been the biggest problem that I have been recently facing and kind of wished they would have stuck with manual windows. I would also make it where the back was bigger to put more stuff like groceries in the trunk.

The Ford Edge Limited was well made and the fit & finish is very good. The vehicle has over 20K miles and no problems. The ride is comfortable and road noise is very low. The cargo area is a good size and can be doubled by lowering the rear seats. I recommend getting the V6 engine.

Driving yesterday at 80 km/h, when huge thumping noise started. Thought that my right rear tire had come off. Stopped immediately, tire was still on. Got a couple of my mechanically minded friends to look at the vehicle, they thought it might be the hanger bearing on the 2 piece drive shaft that had failed.I drove it at 3 km/h to a local garage about 5 km away to diagnose it. They suggested that they replace the entire drive shaft with another where the u bolts and the hanger bearing can be replaced. Apparently, the engineering design of the 2008 Ford F150 drive shaft is such that the hanger bearing cannot be replaced, that switching out the entire drive shaft is the only remedy. My concern is that a drive shaft failing after only 33,000 km is extraordinary. And Ford Canada should be willing to do something to help their customer.

2001 Sable rear spring broke in three and the front one has been broken and punctured the front tire covered under a recall. The ford told us that the rear ones were not. Also, I have a 2003 mountaineer; the rear spring broke but I was told that it was not a recall. I am not taking a chance and I am changing the fronts as soon as possible. No one was injured but my money. No more Fords for us. Theyll lose in the long run.

My purchase was in April 2019, a used Ford Edge Ecoboost. 3 weeks after purchase I found myself stranded on my way home from work in rural Iowa. There were no prior warnings, notifications, etc; just a complete vehicle shutdown. Luckily I did not impact with anyone or vice versa. If I would have been on the highway only God knows what may have happened. Wound up having to have vehicle towed and engine replacement.... Bad start on a new to me purchase. Once again the vehicle is sitting dead in the water. This time came out of grocery store to a stalled vehicle. No indicators, it just wont start. The key fob is a possible cause, however over $300.00 for new key, it could be the battery, or the starter, or the alternator, or a fuse or 1 of the 10,000 electrical components under the hood....Hmmm I also find it ridiculous that Ford does not provide service repair manuals FREE to vehicle owners. Come on guys. With the amount of recalls on your branded vehicles its the least you could do. Anyhow Id like to know why there has not been a recall on the 2012 Edge 2.0 Ecoboost turbochargers; there are so many of the stall while driving complaints it should be mandatory and would be humane. Ford should fix these issues especially during this time of chaos, change and unexpected futures, the last thing I needed was to have a vehicle that is non functional during the winter in the middle of a PANDEMIC. Hats off to Ford manufacturers and prayers out to those who, like me, still own one of their vehicles.

I bought my Ford Five Hundred 10 years old with only 85,000 miles and am enjoying it. I wanted one when they first came out, so I was delighted when I saw this one at such a good deal. Its seat is a couple inches higher than other cars, so it is easier for me to get in and out of with my old knees, and the A/C works great, which is a must in Texas! Its an older car, so it doesnt have wi-fi technology. I might install wi-fi if I thought Id be keeping the car forever. And it has leather seats, which I really dont like -- too hot for Texas summers!

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

When I leased my 18 Escape I immediately noticed the variable transmission was shifting strangely. It is one of the new versions that pause when you are stopped at a light. However it was banging into gear at times. I brought it in, they did some work on it, and when I left the problem was still there. I went back to the dealership the next day, drove with the service advisor (very nice guy), and was told that is actually the way it should be working. At that point accepted my poor purchase and moved on. Fast forward 6 months later the car is now lurching forward as it shifts into gears at sporadic times. Totally unsafe, not sure what to do. Does anyone else have this issue?

My Ford 500 has been at the Ford dealership in MA since November 17 (almost 2 months). I am told it has a transmission problem. The entire transmission needs to be replaced because CVT is not repairable. However, Ford is out of stock. They provided a Hertz rental for a month but today they called and said they will not cover the rental and have no answer when they will have the part! How can you sell a car and not provide parts? How can they just dump a customer who has been loyal to them for 32 years?

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

This Mercury is a 2005 yet still in great shape. It is comfortable. It drives great. This car has automatic seat adjustments that have proved to be so convenient. It is the second Marquis that I have owned. It has a really smooth ride. Its great on long trips. The color blue is my favorite. It starts in all kinds of weather so it is reliable. This car gets good gas mileage for a full size car. It has automatic mirror adjustments. I like that it has an automatic gear shift. I like the way the brakes work. I like that you can see out of the car well. I also like the sound of the radio and speakers.It tells you the temperature inside and outside the car. It has plenty leg room and headroom. You dont hear a lot of outside noise. It is easy to handle. I would include a backup camera and a GPS though. Other than that it is a perfect car and I love it. I wouldnt care if it was a little be smaller but not much. I would like that indicator that tells you when you are too close to a car on the side. I would like side airbags too. I would like that feature that stops the car when you get too close in front. I would like that indicator that beeps when you back too close to anything. I would also like a seat warmer for the winter.

September 27th, 2014 my 2001 F150 started on fire. I was having dinner when I heard the neighbor screaming FIRE! I ran out to a blaze shooting out of a melted-open hole in the hood of the truck just in front of the drivers seat. I was able to contain it even before the fire dept arrived. I had not driven it in over 24 hours. After reading my Full Coverage auto policy and discovering that its NOT covered, I thought, I wonder if this bizarre thing has happened to anyone else.....WTF Really? This many!!!

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

11/02/15 My family and I had just came from a store at around 6pm, truck showed no signs of misuse or damage for I have had this truck for more than 10 years with no serious problems. We parked our truck at our apartment complex again with no signs of anything that could have triggered a fire. At 11:30 pm our neighbors had notified us that our truck was on fire. The fire department arrived about 20 minutes into the fire leaving the truck completely nonexistent. The fire department told us the fire had started in the engine. Ive never heard of some kind of recall in these models of trucks, Ford company should be responsible for all these damages.

Sponsorship of the NFL - I have driven Fords my whole life. I am 58 years old 20 years in the military but if you guys cant have the balls to stand up your flag and the soldiers that will go with it I will never ever I another Ford again.

2015 MKZ Hybrid - While I like the style and comfort of the car, the mileage promised has been false and misleading. First, note that one of the first things I was told by the salesman at my local Lincoln dealership was that Lincoln had been under fire for giving out incorrect mileage statistics, but now all was in order and the mileage estimates were accurate, if not understated. This was reassuring since I had been misled in the past and found actual mileage rates to be only about 75% of the mileage rates claimed. This new hybrid MKZ promised I would get 41 MPG in the city and 39 MPG on the highway. I questioned the salesman who told me that those numbers were accurate.After agreeing to a purchase price I was moved along to the finance guy to handle my lease processing. I asked him the same question and received an almost identical response. He added that many of his customers actually do better than the stated mileage. I was happy. After picking up the car and driving it about 1000 miles I saw that the MPG calculator on the dash for individual and cumulative mileage both were telling me that I was averaging about 36 MPG. I went back to the dealership questioning why the mileage was so low. I was told by the service representative that it was far too early to get an accurate reading of mileage. I needed to wait until the car reached about 3000 miles. When I reached 3000 miles, I still was averaging (according to the mileage reader) about 36 MPG.I spoke to another service representative that told me that the car needed to have 5000 miles on it before I would get an accurate reading on the dashboard calculator. When I went in for my 5000 mileage service call, my dashboard calculator still showed I was getting individual mileage rates per trip, per tank, and cumulatively of about 36 MPG. Now a new service representative told me that I should never rely on the dashboard calculator because it is so inaccurate. Instead, I should check my mileage the old fashioned way... and then I would see I was getting 39 to 41MPG as promised.The old fashioned way is to fill the tank to the very brim with each fill up and divide the mileage driven by the gallons replaced with each tankful of gas I used. I did this... filling the tank to the very brim each time, to the point where it would spill out if I added any more. And guess what? He was right. The dashboard MPG calculator was incorrect. However, not the way he thought. I have now done this test approximately 20 times. My actual mileage ranged between 31 MPG and 35 MPG... FAR, FAR LESS than the mileage I was promised. This deception is unacceptable. I paid and continue to pay a great deal of money for a car that has been misrepresented to the public as getting mileage much, much higher than it actually gets.I have been driving 45 years and know how to drive properly. I do not have a heavy foot on the gas, know when to brake, and know when the cars idle will get me to my destination without stomping on the gas, only to screech to a halt 50 feet later. I also have studied how to efficiently drive a hybrid. The mileage on this car is horrendous and Lincoln/Ford needs to be held accountable for their misstatements.

Im very happy with my Ford Fiesta. Ive had it for 3 years now and so far the ride is still smooth. The airconditioner is cold. The only thing I dont like is the space inside. Its quite small, you can only fit 3 small-medium size people in the back seat. I wish the space was a little bigger.

Car is cheap. I hit a bird. The car was damaged. It is so cheap. Ford and insurance wont do anything. I think the car is defective. It broke the grill and radiator panel. It also dented the bumper. I should have bought a different brand.

Ford Fusion 2011 - In July 2015, I experienced a problem with the throttle body on my car when I was en route the train station to catch Amtrak to New York. The car failed a mile from the train station due the throttle body issue and I was forced to jump on a bus to make my train. The car was serviced and repaired by Koons Ford. In January 2016, I began to hear a whining noise when I drove the car in cold weather. I looked up online that there was a service bulletin regarding this problem. I took the car to Lindsay Ford on January 14th. By January 18th, Lindsay still had not pulled the car into shop on January 18th so I decided to retrieve the car and take it back to Koons. I took the care back to Lindsay since they were close to public transportation. I had negative experience at the dealer when I first purchased the car and should have known not to go back. Koons by far is a much better dealer for service.The car was taken to Koons on February 12th. Koons after checking the bulletin determined that it was not applicable to my car. The bulletin, 11-2-14, build date was only up Aug. 13, 2010 and my car was built Aug 31, 2010. After diagnosis, the tech concluded that the noise was due to the transfer case. The cost of repair is estimated at $2235.19. I was further advised that repair would be covered under warranty but that my warranty expired January 5th, 2016.I wrote Ford to see if Ford would extend goodwill coverage for this repair given my service history with Ford and the low mileage, 42K, on the car. This request would have been submitted sooner if it were not for the debacle with Lindsay. My plan with the Fusion is to give it to daughter when she goes to college this fall and buy a new hybrid Ford. Ford denied my claim. As a result, I sold my stock and bought GM and I will never buy a Ford. Bad customer service cost them a shareholder and customer.

I was initially very excited about what appeared to be very positive changes at Ford, and purchased both an F150 FX4 pickup, and a Lincoln MKC SUV. Nice to feel good again about buying American vehicles. But I learned the hard way that Ford does a terrible job of standing behind their products. With the F150 truck, there was a brake booster recall that took months to resolve. And they will use any excuse to not honor warranties. On the truck, bubbling rust started to appear on one of the running boards with less than 30,000 miles on the vehicle. When I initially went to the local dealer to have the truck washed and have this looked at, they told me to come back because the car wash wasnt working. I came back 2 weeks later (the dealer is not convenient to get to) and was told that even though the truck had less than 30,000 miles, it was now 11 days out of warranty and Ford might not cover the repair. The claim was submitted and Ford denied it. Yet clearly this rust problem did not just magically appear just after the warranty expired. Fords decision to not honor this minor claim shows how little they value their customers. And that they dont stand behind their products. As the saying goes - people vote with their feet. Thankfully there are many worthy competitors that prioritize customer service. I have learned a lesson and will never buy another Ford product.

Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.

I will be in touch on my way back from BC in a week or so. Today probably not a good day to deal with this. Last week on Thursday may 21 my 2000 Ford v10 Coachmen would not start. As a former truck driver I tried everything I could think of. Had to electrical. The engine would roll over but not ignite. Checked every fuse I could find. I then called Cypress Ford and explained what I thought was the issue and was told to try somewhere else as they had no bay for this. I called the company, they referred me to only to have them tell me to call Ford Customer Service which they in turn called Cypress Ford while I was still on the line and tell me to have it towed to Cypress Ford. These calls are recorded and someone in that building took that call and authorized it. When we reached there however, with tow truck and motorhome, I was told that I was already told not to bring this here. Only after tow truck driver intervened did the service guy retract his version and Ok’d for motorhome to be dropped and he would have technician take a look later. A nice young lady called me later to tell me Ford had determined the fuel pump was gone and would have to get one from Edmonton I think. She also informed me they found a service guy locally to replace fuel pump because he had the facility to do this type of repair and would be jobbed out to him.Friday, we had the motorhome towed to j&js Roadside Service and told pump would be here sat am. That didnt happen as truck bringing parts broke down and told that truck would be in Sunday. Picked up pump myself and helped this guy install on Monday. Only to find it wasnt the pump at all. This service guy Kent called Cypress 2-3 times and told technician off today but would try and locate him. We needed someone with electrical knowledge of Ford v10 ignition but got no help. Finally about 4:30 he found the problem. A 25 cent fuse. How about that. So here is the issue I have pump not needed $801. Bill for service guy you sent me to, $1341. Bill for motel, $521. Bill for car rental, $150. So it cost me over $2800 for a 25 cent fuse. I want to hear what Cypress Ford has to say as far as covering this. The call at Ford customer service was recorded and clarifies what I said here. I have no interest in stopping to-day to debate who did what. Not the money. Understand I will get it back. You can reply to this e-mail if you like as I will be forwarding on to Ford. I own and operate my own business back home in NB and have made errors myself but I always make them right no matter what it costs.

My 98 F150 had been parked beside the garage for two weeks. It ran fine with no issues. Then Monday morning about seven, the truck started on fire. Luckily, nothing else was burnt, but the truck is a total lost. If you own a Ford truck, sell it or get it to a dealer now.

I have two recalls on my 2013 Fusion. I asked the dealership and customer service if I would be provided a loaner car if the repair took more than four hours. I was told that Ford does not provide loaners for either recall. This is totally unacceptable. Ford has sold me a defective vehicle and now to add insult to injury, they are telling me it is my responsibility to provide transportation for myself due to this defective vehicle. I am paying a car note to drive a vehicle, now I will either have to pay for a rental or inconvenience someone else and pay them for their gas. How does Ford think I should be responsible for additional costs because they sold me a defective product? I have informed the dealership and customer service that I will never purchase another Ford product because of this.

I had been hit on the head which caused damage to my brain in which I havent been able to work. My wife is in kidney failure awaiting treatment for chemo and had been infusing to stay alive! We have always been good payers with Ford credit company, have always, when we made an arrangement to pay, did pay my Ford account. My wife called and was not authorized on my account and talked to Ford customer service department in regards to payment arrangements on my truck, acct **, for an F250 truck. Ford spoke to her and she had asked about it in the future, since I was sick with head injury, if we had to give back vehicle voluntarily in the future, if something happened, what are the steps. The customer service advised her not to do that and to try to find another person to buy the contract and get out of name. The customer service looked at the account and said that as long as $45 was made and a payment of $175 was made in 7 days, the account would be fine and the vehicle would be okay. And, Ford would work with us on the truck until health was better as we were good customers with Ford! After the conversation with Ford, my wife said that she had asked about repossession, they werent interested in doing that. After she heard what would happen, payment then was made on the truck for $399.15 and another for $175 and $200 through the automated system on the phone.Anytime I tried to pay my account over the phone, the contract number would come up as fusion and SSN would not match. Ford was told several times about the error, something was done in refinance, several payments were made, and 3 days later, at 1:40 am, my truck was repossessed from my yard, after my being in the hospital with severe brain injury. Ford had told me a week before the vehicle was fine as long as arrangement was followed through and the Ford truck would not be in default or repossessed in which there was no letter, no warning, nothing. They came, got the truck with payment arrangement done and agreed to by Ford Credit! Payments that were made werent credited correctly on the truck or the other acct **. Edge is ahead, not due till August 2012 with $100 due in July 2012.Being sick, I requested help with the truck since I havent been able to work and I could have borrowed money to catch up payment if I knew of them coming to get the truck! There was no letter, no warning! Yolanda, in customer service, is rude. She told my wife and me on the speaker phone after the truck had been repossessed that the reason was because my wife had asked about voluntary surrendering of the truck if something happened in the future but not at present time. Ford should have not even spoken to my wife about the account. I should have been contacted with this information. It was my account, not my wifes! The repossession company, the driver for Carolina Lending out of Myrtle Beach, SC picked the truck up 3 days after payment arrangement was made and payment posted on Saturday, the 12th. The truck was picked up on the 10th.The repossession driver lied and was rude to my wife and taunted me at the repossession lot, laughed and said the only reason this happened was because of my last name, **. The driver held a grudge for the ** family and threatened that he was coming for my Edge that was current. The system at Ford doesnt post for 3 days or more. That is not my fault. My Edge is not due till August 2012. The driver was rude and threatening me on the lot with vulgar language and rudeness! The police have a report! Ford had no right to speak to an unauthorized person on the account and also, after payment arrangement was made and agreed, and customer service told me a week before and my wife, that nothing would happen and they repossessed. This was wrong. Please help me. Now they want me to pay my truck in full, $18,000. Yolanda is a rude and nasty person at customer service and the supervisor Ms. ** wont call me back! Please help me!

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

On Monday, 4/29/13, my wife parked the Explorer at 4PM. At 1:30AM the phone started ringing. A neighbor was pounding on our door and a fireman pounding on our bedroom window. The Explorer had started on fire on the drivers side of the engine. The fire melted everything under the hood and started the tires and driveway on fire. The fire spread to my 2005 GMC 2500, a fence, pine tree and the face of the garage. About $35k damage. I was worried the fire may have started by the new starter we put in the week before, but the fire line was above the frame and starter wires were still good. The fire inspector from St. Paul said they saw the fire in the battery and wiring area often. 3 days and Liberty is already cutting checks.

Bought a brand new 2016 Fusion. After 11,500k squeaking/creaking in front end. Took it to dealer, lubed and told me its fine. Half an hour later Im driving and hear horrible metal grinding sound. Took it back in gave me a loaner for couple of days, returned car to me. Now 10 days later squeaking/creaking is back! Called dealer said to bring it in again. This should not be occurring 10 days later! Feeling very ripped off.

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

I have owned a Ford since I got my license at 16 years old. I have had nothing but issues with them, and I always think - Ill just try again. I will not be trying again. The last SUV I had was a Ford Edge. 58,000 miles the computer crashed it. Barely made warranty. 75k I had 2 different parts of the transmission go back to back, within months of each other. Shift solenoid one time, I believe the computer to the transmission the other. $4,000 later! Now, I have a 2015 Ford Fusion, bought brand new. I work from home and really do not drive a ton, but average, slightly under. Has 50,000 miles on it. Its already had the same shift solenoid transmission issue, and now it is back in the shop again - computer crashed. All done! The service guys are great, but the fact that this keeps happening on moderately new vehicles is absolutely unacceptable!

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

I bought a 2016 F-150 and absolutely loved it! My issue is not with the truck itself, but with the lack of customer service from the dealer all the way to Ford Credit. I would have Ford do the regular maintenance on the truck and with that regular maintenance came regular frustration. When told that it would be ready at a certain time they never delivered. When you call to ask when it would be ready, no one had an answer. Due to financial situation and wanting to help my parents out, I sold my truck. Not because I wanted to, but because it had to be done. When trying to process the paper work at local Ford deal, they were more worried about eating chips and salsa in the manager’s office instead of getting things finalized and me out the door. After 2 hours they finally had me sign the little amount of paperwork I needed and I was out the door. I was told that the reimbursement check for the over pay would be in my mail in 3-4 weeks. After numerous conversations with Ford Credit CS, and 7 week of waiting, theyve decided to stop payment and reissue the check. Did they offer to expedite it, or send it with a tracking number? No... I loved my truck… It reminded me of the summers I got to spend with my grandfather riding around in his. However, I believe the price you pay for a product should represent the quality of their customer service as well. Ford, your customer service in all departments needs to be improved. You put a high price on your vehicles, your customer service should be better equipped, better trained, and better ready to serve the people that buy your vehicles. Based on my CS experience with Ford, I doubt I will be back to get another one in my future, nor will I recommend it to anyone.

I own a 2012 Ford Edge with 40,000 miles on it. The leather seats are falling apart because of inferior quality leather. Ford will not take responsibility for their use of shoddy materials. Beware of Ford vehicles with leather because the leather is extremely low quality. My car with cloth seats is twice as old and shows no wear. My Ford Edge is a disgrace. And because of Ford Motor Companys lack of concern. No more Fords for me.

Purchase new Ford F-250. They have been running commercials about family discounts for Florida after Hurricane. Called Ford direct and was told it is only for people that already have Ford financing that they are giving extra time to make payments. A total lie as compared to their B.S commercial.

Ive had 2 vehicles now that have had this problem, 2014 Escape & my new 2015 Explorer. With both vehicles the leather gets a dark color on the seat backs not the seats themselves. Ive been told numerous times Ford warranty wont cover it because they dont classify this as a defect. They tell me its a fabric transfer. How can it be a fabric transfer when I wear white most of the time because I live in Florida? So today I get a reply from Pauline in the Ford customer service department stating Ford will not do anything to fix this problem. I know Im not the only Ford owner with this problem. So Ive invested $200 on specially made seat covers for the explorer because of the airbags. Needless to say this is my last investment in a Ford product. Im just plain tired of arguing with a brick wall. The dealership had one of their people put shoe polish on as a temporary fix. REALLY!?! Id like to hear if any other Ford owners have had this same problem. Feel free to email me: **. I know Im not crazy, that this is a problem Ford just doesnt want to fix. Everything else is great with the vehicle, performance & handling are everything I expected. Its a great vehicle except for this stone color leather interior.

I wanted a Ford Edge for 8 years. Went through a terrible illness with husband that forced him to stop working. So when we finally could afford a vehicle I knew what I wanted. I love my Ford Edge and I think my husband does too. We have always had a bigger car. And the Edge is very roomy, extremely comfortable for traveling and have not had any problem. I also love the way it drives. My Edge has a lot of extras and I like the heated seats, reclining back seats, sunroof and color. Also, the only thing I dislike is the color of carpet. Its tan and thats too light. Darker carpet doesnt show any wear. But still, I will only buy Edges.

Had not bought a vehicle in some years. Always go through Carfax but this time I couldnt. I was told I had a great deal to have the 2016 Ford Edge out the door for 25,000. Got home, checked Carfax and found they were advertising it for 22,901. They lied for a few hundred dollars. They will never get my business because they are deceptive. This was the second car from Gwinnett Place Ford. The first was a new 2001 Ford Ranger and we had to be real sharp and after maybe 5 to 6 hours, they finally honored the buy. This time they got away with the usual tactics. I will never ever buy another product from them, ever again. I am a Navy Veteran and I am disabled. A few hundred dollars is like thousands to me and my retired wife. Will also tell anyone else who wants to know about my experience with them. Thank you.

In July 2017 our 2013 Ford F-150 lost all braking power. Had truck towed and they replaced Master Cylinder and brake booster. I researched and found our truck was manufactured 4 months too early to be included in a recall for this very issue. Ford headquarters finally agreed to pay us $350 of our $574 bill. We have a complaint number and approval code. HOWEVER it is October and the local dealership Sam Packs Ford Country of Lewisville TX refuses to cut our partial hush payment! Ive emailed and called too many times to both headquarters and local shop!!! Im done with Ford and ready to spread the word of their refusal to admit to faulty parts and refusal to honor partial payment! They are liable and are trying to avoid all accountability. Shame on Ford as we all know BRAKES ARE OPTIONAL on Ford vehicles!!!

The engineers said the crude control started the fire. Thank god I didnt park in the garage. My 01 navagator caught fire around midnight. We all were lucky to get out after it caught my house on fire and I have lost most everything. Screw ford.

Ford Motor Credit is attempting to charge me a $100 fee for a speeding ticket on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I just spoke to Miguel ** who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. ** that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated Go ahead and do it. Im writing it down.I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. ** refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want ** held accountable for his disrespect and actions.

Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.

The 1998 Mercury Mountaineer is a durable reliable car and I was able to get a good deal. It was only $2000 and has over 150,000 miles on it. The color is dark green and I like how it has a sun roof and that it has all-wheel drive. We have owned this car for about two years and hasnt been expensive to keep up with maintenance. The car only gets about 12 miles to the gallon so I wish that the gas mileage could be improved and be like that of the Honda I used to own.

I was driving home from Wal-Mart, which is about a 20 minute drive. I am not sure what happened, as I must have blacked out, or blocked it out, but I woke up flipping over and over, and found out it was in a field. Witnesses claimed the car flipped 12 times, before landing on the roof of the car. All the windows, besides one I believe, were knocked out, and there werent airbags. I have an artificial hip, due to another wreck, where I was a passenger. I was trying to get the seat belt off, as I was scared something else would happen if I didnt get out, but it was stuck. Finally, a gentleman showed up. He had to crawl down under me, to cut the belt, and get me out, without causing more problems. The first thing I heard the policeman say was the bags did not go off, then I heard the same thing next day, when I went to pick up whatever was left. A prescription was lost or stolen. We looked everywhere, and my Tom Tom, which was in the glove box was gone. I went by ambulance to the hospital. They took an x-ray of my chest and neck, and did some CT scans to check my back. As of now, I have bruises and abrasions, but I can barely walk without crutches. The same side of my hip was replaced in 1994. My back has a large bruise, and it hurts real bad to move, cough, etc. I did not have comp or collision, as I was told, when a car is over 20 years old, they dont need it.The car is completely totaled. The roof was crushed like a v right down the middle. The medic said if my head or the v had been an inch or so closer, I would not be here. If there are this many complaints, why hasnt Ford done something about it? I was shocked. I was supposed to be on federal jury tomorrow. I had to call and cancel that. Currently, all I can do is lay in bed or on the couch, with heating pads and pain medications. I may have to call my orthopedic doctor, if I dont get any better. But my husband has been out of work taking care of me. He went back today, and the my doctor is in Charleston, about 2 hours and some minutes from where we are. He cant afford to take off constantly.

Recently the company I work for decided to go with the Ford F-550 for all of our tanker trucks. WORST decision they ever made! We have Ram 5500s that have had NO problems with the weight they carry. They weigh in at 17,000 empty and 22,000 full. The F-550s we have are overloaded right out of the box... sitting on the overload springs completely empty! They go through brakes every 15-20k miles as opposed to the RAMs every 50-60k. The Ford rides like a log wagon and sways like you wouldnt believe. Also, if you are looking for a more user friendly interior then the RAM is the way to go. The Ford will also make you want to find the designer and tie him to an ant hill the first time you go to do maintenance on this nightmare of a design! Both trucks costing about the same... go with the RAM. If you choose the Ford... Good luck!

I bought a Fiesta at N1 City Ford in March 2016. I was happy with the vehicle up until December, when the aircon system of my car stopped working. It basically just started blowing off hot air instead of cold. I took it to the Ford in Claremont but was told that I have to come back in Jan 2017 because their workshop had closed of the December break. In Jan 2017 I then took it Ford Tygervalley which was the closest Dealership to where I lived. Basically, they couldnt help me either. They told me that they had to regas the aircon, (which they did). Strange how a brand new car less than a year would need this done, but anyway, I took the vehicle, but about a few weeks later, I noticed that the problem, was actually not fixed at all. I then decided to take it to N1 City Ford, since thats where I bought the vehicle.The first time I was there, they basically told me that there was no problem with the aircon, and this was diagnosed by simply idling the car and then turning the aircon on. I came back to them a few days later and then the car was booked in to be checked. I was told that the aircon controller has to be replaced, which would cost the warranty about R13 000. This was then DONE, I was given back the vehicle and told that all is sorted. After just a few days, I went back with the same problem. All that was done again on this day was to idle the car and turn the aircon on. I was told it works and made to feel the air coming out which was cold. I told the service consultant that the aircon is cold only when the car is idling and not when its on the road. I then went back to them AGAIN WITH THE SAME PROBLEM, and this time, I insisted that they take the car for a drive, and feel it for themselves.It was taken, driven around the block AND FINALLY AFTER MORE THAN 4 MONTHS, they admitted that the aircon does not work. Had to book the car in YET ANOTHER TIME. By this time, the date was 25 April 2017. Until today, the problem is not fixed, and I have a car sitting at the dealership, yet I am paying installments every single month without fail. The service has been anything but great for me. They insist I take the car back, up until the ordered parts are available. I have refused this, simply because the car is not fixed, and this is not what I contracted with Ford for. They dont want give me a car in the interim, AND I AM INCONVENIENCED.I am extremely disappointed with Ford, and their lack of customer satisfaction. It has been OVER 4 months, and I have had to suffer through the whole of summer, and drive a car with no aircon. I have been more than patient with them, but still the problem is not solved. I dont have a car, yet I am paying for one, and I AM NOT SATISFIED AT ALL.

We drove a very short way to our local tractor supply company to pick up feed. I was in the store for about 15 minutes. When I got to the register someone said, Theres a truck on fire in the parking lot! The fire had just started. It was up in flames and burnt to a crisp in less than ten minutes. Flames shot 20 feet up in the air and it melted the pavement under the truck. We would have been dead if it had happened twenty minutes sooner. The fire department made it in good time, but the truck was already totaled. Everything in the cab was ruined, including all three childrens car seats. Thankful I have comprehensive insurance. Its a total loss. I have no truck. >:-o Up until this point, this truck ran like a top and was very reliable.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

I have had most of the issues mentioned in other complaint threads; and then some. Just recently, I had more Edge issues when three (3) ignition coils exploded under light acceleration. Brought car to my mechanic, since FORD has been expensive and fixes never seem to be fixes, plus vehicle is out-of-warranty. This round of repairs was first estimated at $800 but after coils were replaced - they blew again, as the computer was shorting and surging the coils. My new estimate is $2000 for the coils and a new computer. My Edge has 140k miles and I was pondering even fixing the vehicle. Since I was already committed to the initial $800 repair, even if I chose to junk it afterwards, I decided to go with the fix. I pondered trying to use an aftermarket computer but mechanic said vehicle would have to be towed off his lot, as he could not allow vehicle to be driven. Apparently it is classified as an explosion/fire concern. Mechanic was actually surprised that vehicle didnt catch fire when the coils burst under the surge when computer malfunctioned while I was driving it. Prior issues: This issue is second time that I have had to replace ignition coils; first time was around 60k miles. As I think about it now, I cant help but think that this computer may be the root cause of my other Sync related issues. Those issues include: Sync GPS doesnt work at all. Ford wants $300 to reprogram for 4th time. I refuse. Back-up camera not going off after car is removed from reverse and placed back in Drive. Frequent battery replacements due to high draw of electronics.Other issues include: 3 different doors had sensors (including latches) replaced. I had to pay $700 for each as I couldnt worry about wife being stranded with 4 yr old (at the time). Power steering has never seemed right but no fix other than topping off fluid. Car master brake cylinder failure (first time car was confiscated) also caused premature brake wear and replacement of rotors and pads. However, the main reason that I will NEVER BUY A FORD AGAIN is the customer service and constant assertions that this is MY FAULT and NOT THEIR FAULT.My brake issues baffled me. On my first three trips to Ford service, the service reps said that they didnt see, hear or feel any issues with the brakes; even with a published possible recall concern in their hand. They treated me like I was lying about the issue. On fourth visit, the vehicle was held as unsafe and I was given a rental car. Turns out that it was such a common safety recall that the part was not available and back-ordered for two weeks. The faulty master cylinder caused premature pad wear and rotors required replacement as well. Go figure that the pads were a few weeks out of warranty when they needed to be replaced again. While on the topic, FORD OEM parts are horrible. Ford Corporate was not happy with my call from the dealership and they did not comply with my demands to remove me from their mailing list. To make matters worse, I was billed for the rental car because of poor accounting between dealership and rental agency. Thankfully, I noticed the charge on my credit card statement because I was never told that I was being billed. Rental agency just billed the card that I was required to place on file for incidentals. I fought for 3 weeks between two companies before they found where THEY WENT WRONG. So now I am sitting here - writing this review - wondering what else will go wrong with this vehicle after this round of repairs.

I drove my 2001 F-150 to the store today, came home and parked it in my apartment complexs parking lot at approximately 3:30PM. My wife came home at around 9PM to find my truck engulfed in flames. I have had no serious issues with this truck since I bought it 10 years ago. Tonight, it burst into flames and I looked up on spontaneous combustion on Ford trucks on a whim and find this a pretty common occurrence. Thanks Ford, being a paid for truck, I only carried liability and am now out of a ride. Thanks again Ford. I have owned Ford vehicles all my life. Guess I will buy a Chevy and leave my Ford - Found On Road Dead.

Rear body cracked below window. I was told that it was no reason to repair. It was not a recall and the crack would happen again.

I bought a new truck in November 2013 F-150 Platinum from Joe Myers Ford and Lincoln in Northwest Freeway Houston TX. Since 24000 mile I have my engine light coming on and I have taken my truck to the same dealership for fix. I have been experiencing the same situation since then and it is not fix yet. Two weeks ago I took the car for the same reason and they said they fixed it. When I took the truck I felt the same roughness and took the truck yesterday to be checked, they had all they the truck and told me everything is OK. This morning my engine light is on again. My car now has now 34400 miles and they say we do not know the problem but everything we do is a maintenance job and you have to pay for it. I bought a Ford after a long time, and I do not know what I need to do. For sure I will not consider buying another ford. I am not really sure if the Ford company really do a good job of fixing my truck.

A few years ago, I purchased a 2004 White Police Interceptor Crown Victoria. Shortly after the purchase, I noticed that the paint was peeling and blowing away with the wind. This was not my first experience with this condition, so I knew immediately what was wrong. Incompatibility between the paint and primer used at the factory. At the start of flaking, I scraped away the loose paint on the edges of the patch, primered it with a spray can hoping to seal the edges and not allow the wind to lift more of the paint. Then I repainted the spots with a spray can of white paint. Sorry to report that this patch only lasted a matter of weeks before the wind got under the original paint once again and flaking continued. I have a bunch of pictures showing this condition covering most of the roof and trunk lid as well spots on the rest of the car. I had thought of putting a sign on the car stating that this was an original Ford paint job that was flaking away, but I havent done that yet. I had to at least prime the roof spots because rust was starting to show. I called Ford service only to find out the people who answered were not Ford employees, but a company hired as gatekeepers to fend off pesky complaints that they probably dumped in the trash at the end of each shift. Apparently Ford is not interested in owning up to their mistake with the paint job as they have ignored my request for a fix. As I said above, this is not my first experience with this issue.I purchased a 1986 Ford F-150 that exhibited the exact same problem with the paint, and after much correspondence with Ford (at that time you could talk directly to a Ford rep.), they recalled the truck, stripped the paint completely and repainted the whole truck. I am very pleased with this car in every other way and would be forever grateful if someone out there could reach into Ford and bring this to their attention, and hopefully, a satisfactory resolution. Thanks.

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party). Now the Sync system has completely failed. No audio from voice activation, SiriusXM, CD player, MP3, Phone or AUX. Nothing has worked. Pulled the battery, disconnected at the neutral connection to the frame. Pulled the fuse and still nothing. Learned there was an extension for the APIM module, that should fix this problem, but it expired in 2015! Ford is completely ridiculous and they will never get another penny from me. As soon as possible this P.O.S. is getting traded and I plan on never even looking at Ford again as a reputable manufacturer. I hope that this will give some of you an idea of what to look forward to should you purchase one or if you own one, what is to come. Run away, fast!

My husband purchased a brand new 2014 Super Duty 250 diesel in July of 2014. He works his truck here in Alberta, Canada. He arrived at work on Jan. 7, 2015. He backed into a parking spot. He left his truck running beside the building like he does every morning. He went in the building, started coffee and then started his paper work. About 15 mins. later his boss walks in, they talk about work. About another 15 minutes later, my husband then ask his boss if he hears a horn. It was a continuous horn. As he is standing to look, another employee walks in and told my husband his truck is burning down. He runs outside to see his truck on fire and windows exploding out of the truck! The fire fighter on scene deemed no foul play. My children rode in this vehicle! This all happened with in a matter of a half hour! He was also in to Ford a few weeks earlier about his engine smelling hot and a strange ticking. Unfortunately, there was NO work order wrote up!

I parked my 1997 F150 running fine. I went outside and after about 4 hours, it was smoking real bad by the break cylinder. We cut the battery cables, but the wiring all burned. Im on foot now.

Its a great little car. I have averaged over 56 miles to the gallon. I can tow it behind my motorhome. I can charge it off my motorhome which was a great plus. Pretty happy with the car. The car has many appointments and tech. features. It has surprised acceleration and rides like a big car.

2016 Ford Escape 1.6 engine - I bought this Ford Escape because I have always bought Fords, American made. When I bought this Ford I was happy with the deal and the vehicle, shook the salesman hand and was told, Youre getting a really good vehicle here. You keep up the oil changes and get new tires when needed, you probably will have this vehicle for a very long time. I commute 170 miles round trip per day to work from home. Averaging about 35,000-40,000 per year. Current mileage was 85,000 miles when driving down the road and vehicle began to lose power and the engine RPM increased. On the cluster red wrench light came on transmission fault service now and I could not accelerate. And the car decelerated rapidly. I managed to get the vehicle back to the house. Started it the next morning and got about 3 miles from the house when it repeated the same issues.I arranged for a flatbed to transport my vehicle to the local Ford dealership to get the vehicle diagnosed. Was informed from the service rep that the computer was indicating No Pressure and Improper Gear Ratio. Was told that Ford recommends to replace the entire transmission, which quoted a price of $4,700.00 for the part and an additional $1,500 to $2,000 for labor to remove and install the transmission. Warranty on a replaced transmission would be 100,000 miles and 3 years. What I do not understand is if a replacement transmission has this warranty, why does not a transmission in a vehicle built from the factory have the same warranty? Vehicle was no longer under the Ford standard Powertrain Warranty of 60,000 miles so, cost was all out of pocket.Service rep made the recommendation of contact Ford Service Customer Care and submit a claim. Made the call that evening and within 2 days received a response, stating: We have thoroughly reviewed your request and after careful consideration we regret that Ford is not able to provide financial assistance to address your issue. We are sorry that we were not able to meet your expectations at this time and recommend you continue to work with your Ford dealership to provide the best service for your vehicle in the future.So much for customer care. I understand that the vehicle has 85,000 but still it is only a 2 year old vehicle. Under the Ford Maintenance Schedule for a 2016 Ford Escape, the transmission is not to be serviced till 150,000 miles, which is just an oil change. I have had this vehicle serviced religiously with Ford for all oil changes, tire rotations or any other mechanical issue. Always have had a multi-point inspection done as well on the vehicle. Just had this vehicle serviced the month prior to this event and received a green check across the board on everything.Would recommend having your transmission looked at more closely in this vehicle, can be a costly overlook to you by your Ford service department. Needless to say, was not happy with Ford handling of this situation and especially the Ford Customer Care Relationship Center. Must be easy for someone to push a button saying No, when they do not need to put their name on a response and account for their actions.