Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said its not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says its not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

The company is proactive in cost reductions for new vehicles in inventory. Other companies have not matched Fords deep discounts for previous years new vehicles. Local dealerships more aggressive than nearest competitor: GMC.

2013 F150 popped out of park and rolled down a hill totaling it. I called the customer care number and got someone that barely spoke English. I am hard of hearing. When I explained the issue and asked to speak with someone that spoke unaccented English I was told that she could not transfer me to the English department. There is some customer care for you. PS I did some research and have discovered that this is an ongoing problem with Ford trucks.

I purchased a new 2015 Ford Fusion Hybrid through my shared employee plan through Harley Davidson and Ford Motor Company. The car currently has 25K miles on it and I have had nothing but issues with it. The transmission went out at 20K miles. The radiator cracked at 25K. There has been faulty wiring in the seats and door panels to name a few. I wrote a letter to Ford Motor Company and they called me back with a case number and opened an investigation on their end. They never called me back when I left messages and provided no information to me on the buyback program. I was just informed today (as my car is on day 26 of being in service at the dealership) that my car does not qualify for a buyback. When I questioned as to why, she said, I dont know. Im not an attorney. Youd have to hire one.” I am so disappointed in Fords product, and horrible customer service.

The Ford Edge Limited was well made and the fit & finish is very good. The vehicle has over 20K miles and no problems. The ride is comfortable and road noise is very low. The cargo area is a good size and can be doubled by lowering the rear seats. I recommend getting the V6 engine.

Worst customer experience ever: 11000 km turbo caves in. 2 months later recalled. Brake hoses problem. 10 minute job, but waited 7 hours!! Paid vehicle off, and month later still waiting for NaTIS doc. Dont even bother calling, no help whatsoever, instead call is disconnected very conveniently. No, never Ford again!

Ford no longer has a fuel sensor and therefore if the fuel composition changes the computer does not adjust and you will be stranded. We have had our 2016 Explorer towed 3 times as the computer is not able to adjust to fuel composition and will not start, until the dealer resets the computer. DO NOT purchase this 2016. It is Fraud. They sell as a flex fuel. This is a lie and FORD needs to be sued.

I will be in touch on my way back from BC in a week or so. Today probably not a good day to deal with this. Last week on Thursday may 21 my 2000 Ford v10 Coachmen would not start. As a former truck driver I tried everything I could think of. Had to electrical. The engine would roll over but not ignite. Checked every fuse I could find. I then called Cypress Ford and explained what I thought was the issue and was told to try somewhere else as they had no bay for this. I called the company, they referred me to only to have them tell me to call Ford Customer Service which they in turn called Cypress Ford while I was still on the line and tell me to have it towed to Cypress Ford. These calls are recorded and someone in that building took that call and authorized it. When we reached there however, with tow truck and motorhome, I was told that I was already told not to bring this here. Only after tow truck driver intervened did the service guy retract his version and Ok’d for motorhome to be dropped and he would have technician take a look later. A nice young lady called me later to tell me Ford had determined the fuel pump was gone and would have to get one from Edmonton I think. She also informed me they found a service guy locally to replace fuel pump because he had the facility to do this type of repair and would be jobbed out to him.Friday, we had the motorhome towed to j&js Roadside Service and told pump would be here sat am. That didnt happen as truck bringing parts broke down and told that truck would be in Sunday. Picked up pump myself and helped this guy install on Monday. Only to find it wasnt the pump at all. This service guy Kent called Cypress 2-3 times and told technician off today but would try and locate him. We needed someone with electrical knowledge of Ford v10 ignition but got no help. Finally about 4:30 he found the problem. A 25 cent fuse. How about that. So here is the issue I have pump not needed $801. Bill for service guy you sent me to, $1341. Bill for motel, $521. Bill for car rental, $150. So it cost me over $2800 for a 25 cent fuse. I want to hear what Cypress Ford has to say as far as covering this. The call at Ford customer service was recorded and clarifies what I said here. I have no interest in stopping to-day to debate who did what. Not the money. Understand I will get it back. You can reply to this e-mail if you like as I will be forwarding on to Ford. I own and operate my own business back home in NB and have made errors myself but I always make them right no matter what it costs.

I bought a brand new Mustang GT in the summer of 18. I traded a pristine 14 JKU and a 2003 Corvette in on this car. 2 vehicles I loved very much. The Jeep was still like brand new with almost no miles. Anyway, I bought this Mustang and drove this thing very cautiously hoping a gentle break in would ensure long drivetrain longevity. This car has never even done a burnout. Well, the engine started making a rattling noise like a diesel Around 500 miles. The interior had a random rattle and the transmission would often grind going in to 3rd and 4th as well as being resistant to pull out of 3rd gear. This car zat for a total of 32 days in the few months I owned it. Ford put a new short block in it at 2,000. Basically the car was no longer brand new as the front end was completely disassembled. I asked Ford for an msrp swap and they said no. I asked them to reimburse me the amount of monthly payments in proportion to how long the car zat and they said no because they dont have confidence Ill stay with the brand. I traded 2 fantastic vehicles for this pile of garbage and Ford had no interest in satisfying their customer. I buy a new car every few years and had Ford treated me well they would have had another guaranteed sale from me as I bought my wife a new car in Dec 19. We were going to buy an Explorer. Unfortunately Ill NEVER buy another Ford and I urge you to research the engine/ transmission failures in basically every Ford model in production. Im making it a life mission to share my experience with the general public in hopes that I can prevent them from having the same horrific experience I did. Have a nice day.

Two weeks ago l took delivery on a new ordered Ford Lariat f150, paying 52000 plus tax in full. Beautiful high end truck with 20 inch chrome wheels. Two days after taking delivery I was installing wheel locks. I noticed one rim was damaged with two 1/8 by 1/8 by 1/8 puncture marks in the chrome which were starting to show signs of rust and had fine scratches in the chrome as someone tried to remove the defect. It appears that someone dropped the rim and tire on some sort of sharp object. I returned to the Ford dealer where they took pictures and filed a complaint with Ford. Declined, they appealed a second time and that was declined by Ford. The dealer has offered a new rim for an additional 500 plus dollars. Advice, just because a vehicle is expensive and new check the cosmetics of the vehicle THOROUGHLY. Dont close the deal if you see any cosmetic damage. Dont expect Ford to provide ANY assistance for this type of damage.

I have owned several Ford vehicles over the years. They have been mostly dependable. My worst experience so far has been the Ford 5.4L 3v in my latest pickup. I have had to do both cam phasers and the dreaded breaking spark plugs. It has otherwise been reliable and I have had no issues since the phasers were done 20,000 mi ago. Previous vehicles had only minor issues such as starters, alternators, O2 sensors, steering components, and other things you would expect to replace on an aging vehicle. I plan to buy another in the future.

I actually brought my 2009 Ford Edge in today and they said that I need a new fuel tank. They called me and said has your airbag light always been on, I said no. They said it will be 120$ a hour to fix. What the hell. No thanks and then I got home later on on and without warning or light on the dash my coolant starts bubbling so hot the reservoir spews on my driveway... Second time it has done that almost and could easily start a fire, Im wondering is that what the recall is for? And what else can I do about it. Im pretty choked and think there should be more done about this? Anyways if anyone has any input or experience the same and has some experience to not happen again that be great. Thank you.

We have a chronic problem with a function on our vehicle. We have had to call roadside assistance every other month for the past while. Almost every time they send a towing company that doesnt service this area. I tell them when I call that this is a problem and to please send someone who services this area. They dont. So, after waiting for the tow truck company that does not service the area we have to wait for a tow truck company that does service the area!

My 2003 Ford F150 burst into flames this morning around 1:30AM. It had been parked since 5:30 the night before. I cant believe it. The truck is gone. It also scorched the car next to it.

The rear strut bracket has rusted off, this is a safety issue common to this model. Replacement fender was $200.34, two weeks later it was $800.00. Ford said individual dealer prices for parts and service will vary. Therefore, we are unable to assist you, it must be resolved between you and the dealership. This should be a factory safety recall.

I love my Ford Flex! My favorite feature is probably the built in jukebox where I can load songs from my CDs into the car and create my own permanent playlist. I also really appreciate the space in the car. We typically have two or three kids (including 2 booster seats) in the 2nd row and keep the 3rd row down for storage. The only negative about this car appears to be that it hates aftermarket parts. My husband maintains the vehicles and hes had horrible luck with parts from our local parts stores. As long as he uses factory parts (which cost a little more), the car doesnt reject the repairs. I will also say, that my car is a 2011 and it takes a while for the heated seats to warm up. Once theyre warm, its all good. Gas mileage is just ok, but its not horrible for such a big wagon in my opinion.

I just bought a 2016 Ford FX4 crew cab truck. I have been driving Ford vehicles all my life and thought I would never even consider another make. Well, that may change. This truck has been a big disappointment from day one. Following is my review... I switched from a 3.5 EcoBoost to a 2.7 EcoBoost in hopes that I would get better mileage. Not only is it worse than the 3.5, the economy readout on the dash is consistently 2.5-3.5 mpg less than the actual mileage. I have Checked every tank since I bought it. The Ford SYNC is a joke. The most user unfriendly system I have encountered. And I leave my iPod connected all the time and never touch it. The radio recognizes it about 50% of the time. I have changed power cords twice thinking there may be a short. But no change. If it was a short it would also affect it while playing. But when it plays it works perfectly. The driver side window does what it wants to sometimes. It may go down when you want it up. Or vice versa. The structural rigidity of this truck is nothing like my 2014. It jiggles and shakes like a 1981 Pontiac when on uneven pavement. The worst gas filler ever! Every time I lock the fuel nozzle on and wait for it to fill up, it clicks off the nozzle like its supposed to, but you better not be standing behind it! Almost every fill up dumps a quart of gas all over the ground. The driver door speaker is already buzzing and vibrating. The coating in the bed is useless. Its like a sheet of greasy ice. Everything slides all over the bed, so I have to lock it down. I have yet to figure out how the trailer back up assist works. For the amount of money this truck costs, Ford really screwed up on this one. I will be looking elsewhere soon. Id like to have my 2014 back.

My paint is coming off on the passenger side next to the window. Its a 2017 Ford Escape. Ive only had it for 3 years. You would think the paint job would last longer than that. Im a very unhappy customer.

Truck burnt up by DEFECT. My 2002 FORD 350 exploded at 2 A.M. while not being used for over two days! I then got stonewalled and laughed at by the rude people of this garbage company. I also started getting recalls for the exact reason my Ford lit up. A wire heated that was hooked up to the brake master cylinder. This happened years ago and I was just sent a message that I have had over 60,000 hits with people experiencing the same problem. NEVER BUY FORD!!! I have pictures. Shame on that company for crapping on the small men of America…the working man!!! Please boycott that no good company. Buy G.M. I had 4 Chevy trucks and all lasted a few hundred thousand miles each.

9.18.16 Backed halfway under carport (late evening). 15/20 min later while in the bed unloading camping gear I heard crackling noise. Looked over cab and saw smoke and flames coming from engine compartment. It happened so fast. The wind was not in my favor as I smelled nothing. Fire concentrated on passenger side but truck is a total loss. Fire dept. took an ax to the hood cause the linkage was melted and they couldnt open hood to put fire out (strange why they choose that spot). No indication as to why or how this happened. Only 68K miles. I am devastated. I made this truck unique with custom adds and it was MINE!! I am a die hard FORD Lady and now not so sure I want to replace it with another one. My heart is broke.

Ford says that MyKey is a safety feature and added security. When enabled, your keys are limited by speed and music volume. However, if you somehow get both keys set as MyKey, there is nothing undo feature that the customer can do, except take the car to the dealership, and pay between $150 and $300 dollars to have this reset. I called Ford consumer complaints and asked them to pay for this, since their faulty system caused the problem, and was told no, and there was no one else to talk to at Ford to get this done. It is way too easy to do this by mistake, and then you are locked out of your enjoyment and use of the car you purchased. Basically, a Ford customer is not worth $150 to keep them happy. I will never buy from Ford again.

I took my truck to Sheehy Ford for a engine issue. Basically the truck would shut off while driving down the road. The dealer said we should replace the head studs, head gaskets, injector seals, fuel seals, oil passage seals. I was okay with all of that costing estimated $7000 and about 26 labor hours. That was 4+ months ago. They have had my truck for 4+ months. They replaced my radiator, why??? I dont know and the service manager doesnt know either. But Im sure Im getting billed for that somehow. Face to face I asked the service manager why they replaced my radiator. He said I dont know. I went to the shop to get some camping stuff out of my truck and was there for about 25-30 minutes. There were 6 vehicles in the shop and not one technician in there working. At one point a tech walked in the back door and grabbed an oil pan and brought it over to a van but dropped it and walked up to the front. I dont trust what they are doing mechanically to my truck. They in theory replaced my high pressure oil pump, but once it was all back together they had zero oil pressure. Did they replace it??? Well even the old oil pump was giving some oil pressure. I cant get a response from the service manager anymore and I had to call Ford motor company. So far Tina has done a good job corresponding between me and the dealer but Im not getting anywhere. Again 4+ months and over $4000 in rental car bills. I have yet to get my truck back and am still making payments and insurance on a truck I can not use. I wouldnt trust them to change my head light.

I own a 97 F150 ext cab 4x4 4.6. This truck has been very reliable for years; it had an engine replacement a few years back. Three and a half weeks ago, I traded in my other F150 truck that was a 2006 with a 5.4 (not too good on fuel). Now, having a more economic vehicle, I havent driven the 97 in at least three weeks. On Thursday evening, I started the truck, let it run for 20 minutes (just to ensure the battery stayed charged), shut it off, had dinner and then went to bed about 9:30 and the truck was good then. I had to be into work early on Friday morning. We have had a lot of rain in recent weeks and I thought I may have to work outside. I grabbed my rain jacket from the back seat of my 97 truck at 3 am. On my way to work, the truck seemed good at that time (no burning smells). At 5:30 am, my wife called me at work to tell me that my truck was on fire in the driveway and caught the garage and house on fire. Luckily too, our wonderful neighbor that happened to wake up and look out their window had seen the blazing fire and woke up my family and got them out of the home. The neighbor also called 911 at that time. The local fire dept. also needs recognition to quick response. Had they been 20 minutes later, I think I would have lost my home and all of my garage. The truck is a total loss with melted radiator, hood, plenum, and all aluminum parts. The truck had a lift, tonneau cover and $1800 in tire and wheels are all gone. All the glass and interior is completely gone as well. Of course, the truck is paid for. It only had liability insurance and home insurance doesnt cover the vehicle. Im not sure how to proceed. After reading all the other posting, it is evident that there is an issue and Ford is very aware and is turning a blind eye to the problem. I am having a fire investigator look at the fire. I guess we will see what their thoughts are about fire and Fords ongoing issue.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

The Power Transfer Unit (PTU) on my 2010 Ford Edge with only 36876 miles went out and the repair cost me $1900. Ford is aware of this issue but it has not escalated to being recalled. There is no preventative maintenance that can be performed on this part. It supposedly has lifetime oil. However, they do leak and there is no way of adding oil to prevent the part from complete failure. Ford is not addressing the problem and is not concerned with customer satisfaction.

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

STAY AWAY FROM ALL FORDS AND BUT ESPECIALLY THIS DEALERSHIP. My daughter purchased a 2015 C-Max from a dealer in RVA. With less than 7K miles on that vehicle, something from the road (according to Wynne Service), popped up and caused a screen cover to fall off the vehicle (which tells me something about the quality of a Ford). With an opportunity to take care of a Ford Customer, and a 30K vehicle, Wynne Ford, its Service Dept, management and CEO decided NOT to take care of the customer. After receiving a call at 8 am from service mgr., my daughter was told that the part was covered under warranty. 4 hours later, the same guy called back and said that it would not be covered due to normal wear and tear. We were later told by a member of Sr Management that Service Mgr did not verify tech assessment, and that the tech was not qualified (RED FLAG)!! Sr Mgr continued to stand by not covered, however offered to sell part at employee discount and no labor ($148). I explained that the dealership should be making that right due to all of the customer service nightmare that my daughter had been through, so she said she would speak to the CEO of Dealership to see if he would cover it... He refused!!! And my daughter is a supposed VIP Customer...whatever that means for Ford!!! We also filed a complaint with FORD ConsumerAffairs, and again got nowhere. They could have cared less about taking care of their customers. SO FORD, you have lost 3 customers who are in their early 20s. No chance at ever regaining their business! Nice work! So, he could have kept 3 FORD customers for a mere $150, but instead, my daughter, and 2 other family members, will be trading in their 2015 FORD vehicles, purchased in August, for another Car and rest assured it will not be a FORD product!! Moral of the story is.... the expectation of Customer service is non-existent in this Dealership, or with FORD in general... Bottom line: Chick-Fil-A gives me Customer Service 100 times better when I order a $4 kids meal! Nice Job Wynne. Way to look out for your brand. NOT!!

Love the Ford Edge titanium! All the bells and whistles and is a v6. Great in snow and mud which I have a lot of both! Unfortunately the back light bar blew and was very expensive to replace. Most other issues, loose wires, happened under warranty. Love the product!

I dont understand about how ford treats people that buy their car and just looks over it and dont do anything my self and have to fix things and on warranty. I dont understand why they treated me so bad and that people get stuck with a bill that your vehicles do work right and the transmission on my vehicles and you just dont care and your product make me not believe in you and hurts that I have family that works for Ford Motor Company and my father retired from your company.I am very upset and dont understand why you just make a vehicle and stand by your vehicles and your not and only out for your self and not for myself and other customers that buy vehicles from you and your gonna hurt so many. And this is not a good thing for you and I am not threatening you I am just voicing point on my vehicles that I have bought from Ford Motor Company. I dont know why you do this to your customers and also myself and the review people use will get back to you and you see what going on and hopefully you will stand by your vehicle and understand why your vehicle are hurting other and take care of the problems with your transmission and other things that go wrong with your vehicles. And show what things that you do to have to take off work and miss a day a work and not get paid and struggles with your vehicle and my as too. I will keep up the reviews.

Like any Ford product the company issues TSB`s, but not recalls. The Edge has issues with warning lights especially the YOU ARE NOT IN PARK warning. They will not recognize this and will have to be repaired at the owners expense.

This car gets us 40-41 miles a gallon every trip we take. It has plenty of get up and go. We have only spent $125 on repairs. The repair was for a battery. We have owned this car for over 3.5 years and commend Ford for this fine car. It has a great ride, a good sound system, and it is a pleasure to drive.

Despite everybody telling me not to buy a Ford, the 2016 Ford Explorer Sport fit my familys needs and we like the looks and performance of the vehicle so I bought one for my wife. On the way home from a day out celebrating Mothers Day with my family, the transmission went out on the freeway and we barely made it home. With only 4,000 miles on the vehicle, the transmission had to be replaced. In addition, the vehicle made a loud squeaking noise from the fans when you turn the car off, and the leather on the drivers seat is already starting to deform. The dealer fixed the transmission, but said there was nothing they could do about the seats or the fan squeak. They stated this was normal. I have owned a lot of cars in my life, and in no way is this normal.I then took the Explorer in for a routine oil change service, and the vehicle only had 5/32 left of tread on the tires. This seemed like very excessive wear for a brand new vehicle. A month or so later I took the vehicle back in to the dealer to have the tires looked at and they were down to 4/32. The dealer said that it was up to the tire manufacturer, and Hankook was only willing to prorate 25%. There is no way I should have to replace tires on a vehicle that is 1 year old with only 12K miles on it. Come to find out, Fords New Vehicle Warranty is also supposed to warranty the tires and should cover 60% of the cost. I called Ford Customer Relations and what a disaster they are. I went back and forth for with them for a month. They never called me back as they promised, and some of the reps were extremely rude.I finally get a supervisor who says that he worked it out with the dealership and that I will only need to pay $407.57 for new tires, and that Ford will take care of the rest. Not quite 60% but at this point, I just want to be done with this. I call the dealer and talk to the person I was told to ask for, and they know nothing about this. I have always tried to stay loyal to the domestic automakers, but I can see why people dont buy American cars. I understand stuff can happen to anything vehicle, but the service Ford has provided has been terrible. If they were great in handling these issues, I would be happy that at least the service was good and that they were taking care of their customer and standing behind their product. Clearly that is not the case and the stereotype about Ford poor quality and service is unfortunately true.

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

I bought a 2016 F450 truck. I bought it brand new. I put 16203 miles on it. Its now 1 year old. The ac is not blowing so I bring it to the dealership that I bought it from. They tell me the evaporator coil is clogged up. They want $2400 to repair. They tell me this is not covered under warranty. I have a brand new truck with no air conditioning. I also bought a 2018 F450 and a 2018 Explorer for my wife. 3 trucks in one year from Ford. It seems like they would be a little more interested in fixing the problem instead of trying to make me pay $2400 to fix a brand new truck???

My 1995 Ford F-150 was at work and had been sitting for 3 hours and self ignited and burned to the ground. The fire inspector said it was the speed control switch. I dont Ford will do anything about it, but they knew about this problem. I am reading online that many of these trucks self ignite and burn. Thats the last Ford I will own!!

Fall of 2014, purchased a new Expedition (traded in an older one, which I loved). Im happy with the vehicle; just not the dealership. Whenever I had questions about operation of things on the vehicle, went back or called dealership, and they always helped. But when I hit a post because the backup system alarm didnt work – another story. Had the same system on the old one and it always worked. Now, apparently, the system was turned off. Had to be turned on, which was never mentioned by the salesman or the book. Even called Ford and they took no responsibility either – no one does, because it works – just not turned on. This was never an option in the old one & I was never told differently. Now I have a 4 figure repair, to learn this little quirk to the system, and no one wants to take any responsibility!!

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!

In 2014 December I bought two brand new Ford transit connects with bumper to bumper 3 year 36000 mile warranty on both vehicles. Both vehicles encountered heater vibration problems and electrical problems with the lights. Took both vehicles to Ford and they worked on the first one by removing the center console to see what the problem was and they found a rodents nest and body parts which they clean up and removed, but it was not covered by the bumper to bumper warranty. It cost me out of pocket over 400.00 dollars. The lights they said that it wasnt the bulb but rodents also had eaten the wires which again it not cover either under the bumper to bumper warranty so I could not see paying any more but that cost me 90.00 more dollars. So I was not willing to pay to have the second transit looked at.My wife and I both had no luck with Fords main office service because they said it wasnt their fault that rodents are eating the wiring and nesting in the heater unit. Disgusted with their answer I asked why are they using soy oil in their wiring insulation, seat foam plus the numerous pounds of recycled plastics and gasket materials. Its like a buffet for the rodents, they told theyre being green! When I wrote the checks for both these vehicles at Ford I did not see anything about them using recycled crap in these brand new vehicles, if I did I would not have bought them. I told the person that contacted us Why dont you smear steak sauce all over the car. But by using soy oil in the manufacturing its the same results with the rodent problem.While we were at Ford they laughed and said we were lucky they had a new car in the shop last week that was towed in because rodents had enjoyed eating most of the wiring but they said their insurance company paid thousands of dollars to repair it, why is it the insurance companys problem when Ford is inviting disaster by using soy oil in the manufacturing process so they can say theyre green. But the consumers are not aware of this. My grandfather worked and retired from Ford motor company, hes rolling over in his grave now.I have always bought Fords since I have been driving. Never have I had issues like this before, their smug attitudes that its not their fault rodents are the problem, I say it is their fault for using soy oil and recycled crap for gaskets wiring insulation seat foam and trim products. There should be a class action law suit against them for the repairs. But theyre not the only ones doing it. Something needs to be done, Maybe the United States steel workers union needs to put up pick lines on all the dealerships to let people know theyre going to left in the cold.

This 2008 f-450 super duty has been a problem since day one. This is a 6.4 diesel. Oil leaking from motor and 6500 miles, at approx. 10k miles total loss of power. It was the flex plate and torque converter. At 14200 miles flex plate and torque converter. At 17990 miles flex plate and torque converter. Ford just keeps throwing parts at it without resolving the problem, at my expense. This truck cost 65k brand new, and now with 18440 miles its done. Ford wont help me at all. Ford just wants to sell me another truck. I cannot believe that ford will not stand behind their product. These breakdowns have caused a lot of hardship and expense and on top of that every time I get the truck back from the dealer something else is wrong. With this low of miles on this truck I feel I have been wronged and shame on Ford.

I bought a new 2016 Ford Edge in April 2016. Something that should have been an exciting and happy experience has turned into nothing more than a nightmare. The very first day I got the car home, I was moving my stuff into the back and heard a popping noise. Upon further inspection I noticed that the back hatch wasnt properly aligned. I took the car back to AutoNation Ford (Mileage

My overall experience with my Mercury Mariner is really good. I havent had any problems with it and I bought it used one year ago. Its a 2006 and I love it. Its dependable and its easy to drive. I like all the features it comes with too! I like the sunroof, the radio/cd player and it allows you to place several CDs in it at one time. It has automatic windows and theyre tinted which is also a plus. I also like that it has good working air conditioning and the heat works good as well. The front seats have a button to heat them which is very nice to have on extra cold days. I would like it to have a GPS system but it doesnt. I could always add one but other than that, I dont have anything that I dislike about it. I would like it if the window tint was a little bit darker but I can always get that done.

We have a 2015 Ford Explorer. The paint on the hood is actually bubbling off. We took it to a Ford dealership and spoke with the service manager and he confirmed that it was a defect and that they had seen the issue before. He suggested we contact Ford for resolution and gave us a number to refer to. We contacted Ford and since the car was over the warranty by miles it was not in years. They denied the claim stating it was out of the warranty period. We took it to an auto body shop and they again stated that it is a common issue with Fords because the hood is aluminum and does not hold the paint. We initially brought this up while we were within 1000 miles of the warranty as well as 6 months before the 3 year mark. We cannot believe that a $50,000 vehicle has the paint peeling due to a defect and they refuse to stand behind it. We had purchased the extended warranty but apparently it does not cover the paint. Ford should be ashamed of themselves. This is not a quality product. Last Ford we will purchase!

I took my 2003 Ford Focus SE with 73,000 miles on it to get the alternator replaced and when it was put on the lift, the passenger side coil spring broke at the base. I am so thankful it happened there and not on the highway with my child in the car! I bought this car used in 2005 and I am worried after reading these posts about the other springs breaking also. I have had to have the sway bar links and a new ignition module replaced. These are all known problems to Ford, yet they do not recall the parts and continue to put them in newer models. This is the first and only Ford car I will ever own!

Ford Motor Credit is attempting to charge me a $100 fee for a speeding ticket on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I just spoke to Miguel ** who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. ** that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated Go ahead and do it. Im writing it down.I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. ** refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want ** held accountable for his disrespect and actions.

Ford makes it virtually impossible to terminate a lease early. My situation changed halfway through my lease. The would rather see you default on the payments than work something out. A bunch of people on autopilot that just repeats the same garbage information over and over. I will never use Ford ever again in my life, and if you are thinking of buying from them...take a minute and read some of the reviews, they are a horrible company and are doing a disservice to their customers.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

I have really enjoyed owning my Fiesta! Its such a fun car to drive, the acceleration is perfect, it zips through traffic and I love my sync system. And I really love the mileage I get out of the car. I can get almost 2 weeks of driving out of a single tank of gas! Moreover, I love the look of it. Its very modern and cute. Some people might view its small size as a negative but I genuinely have never felt cramped from the inside.

I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now. I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist like it was. Think twice before you purchase a Ford product.

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

This is dangerous; they should not be breaking. The left front tire blew out when I was backing out of the garage. When I removed the tire, I noticed that the coil spring had broken, leaving a jagged edge. The edge ripped out the sidewall of the tire (a fairly new studded snow tire that will be expensive to replace).

We purchased a Ford Focus in 2013. Shortly after purchasing this car we started having transmission issues, had the clutch replaced and several other things done. We had to have the pcm/tcm reprogrammed a few times and have had a new one installed. Waiting on seals to be replaced. For the 3 years we have owned this car we have made numerous complaints to Ford and even called the corporate office for help, which does not come. We are unable to trade the car into anyone as it will not be paid off because of the transmission trouble. I just drove it for the first time since we have had the TCM replaced and I have to say this car is dangerous!Something needs to be done about this before I or my husband is killed because the car will not move. Stuttering or shuddering or whatever Ford calls it is wrong! We have been told that at least 35,000 customers are waiting for the same part!!! What is Ford going to do? This is by far the worst car we have ever owned!!! Ford needs to man up and take these cars back or pay them off so new cars can be purchased.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

The Ford Crown Victoria is well built and solid full sized car. Handles 5 adults with plenty of trunk space. Not manufactured anymore (last year produced - 2011) but is well worth buying used as these cars are extremely durable, reliable and hold up well under the harshest conditions. Smooth ride, excellent handling, 4 wheel disc brakes provide superior breaking, whisper quiet smooth V8 with plenty of power. Comfortable and stylish as well. Easy to repair and offers many safety features with excellent crash protection. Downside: can be hard to park due to large size, fair to decent gas consumption averaging 16-17 city / 20-25 hwy.

I purchased a used 2015 Ford Fusion. I understand that there are a few things I would need/want to do with the car to use the features available. The car came with one key, which has been set to the ‘MyKey’ feature. I asked to have it reset at dealership as it is the only key and I am limited on what I can do - I am locked out of some radio channels and while I might be locked down to a ‘Max Speed’, I haven’t hit it yet. Their answer - The only way YOU can do that is to buy another key - $300. (Great customer service to make me work instead of offering alternate solutions to assist me). The car does not have the owners manual, therefore I don’t have the code for the keyless entry. Their answer - Sure, $60. Never mind, thanks for trying to make me give you more money to be able to get into the car you made. There are other things I would like to do with the car, but I stopped asking afraid it would just cost too much. Very disappointing.

I own two Ford vehicles, a F350 Ford diesel King ranch 2016 and a 2018 Ford explorer Platinum two of Fords top of the line vehicles. The Ford explorer third row electric seat began having issues within the warranty period at 21k miles and within 1 month of the vehicle warranty expiration. Just a couple of weeks after the expiration of the 36th month warranty but well within the 36k mile warranty (25k miles on The vehicle) third row seat would no longer operate (only having been used a few times). One of the main reasons we purchased the vehicle was for the third row seat for our grandchildren.After several trips to two different dealerships it was determined that the wire harness would need to be replaced and in order to do that apparently much of the vehicle needs to be disassembled. A very significant effort and expense to repair. I felt surely Ford would stand behind me and rectified what was clearly a defective mechanism. After several months of back and forth and Ford stringing me along ultimately they would not provide ANY assistance. Worse multiple requests for them to provide that decision in writing were simply ignored. I have never been so appalled at a major corporations lack of professionalism in handling a customer service issue. My experience with them has left me realizing that FORD is a two-bit company not interested in customer service or standing behind their product. FORD NEVER AGAIN.

I am very disappointed with the quality of the Ford edge car. I bought this car in Dec 2012 and it had 3 years free service and warranty. During the past 2.5 years the car has refused to start twice at crucial times and had to be sent to the workshop. I was told that the battery was faulty and it was replaced 2 times. On 1 occasion the car cooling hose burst in the middle of peak hour traffic on Sheikh Zayed road. I had to call a tow truck and sent to workshop. I got the car additional 2 years 20k km free servicing by paying over AED 3000 however as soon as the 60k km warranty was over the car started to miss engine beats and stopped in mid traffic many times. Again at the workshop I was billed for AED 1320 for labour and replacement of spark plugs and catalytic cleaning. Now the workshop has informed me that the battery needs to be replaced again 3rd time and I will have to pay for this. Any other competitors car would not have given me so much problem seeing that till date it is driven locally in Dubai only 68k km and is 2.5 years old. Very poor quality not expected from FORD.

I purchased an F150 in Aug 2016, and my bank account was scammed in Feb 2017. In April 2017 Ford sent me a notice of default and right to cure. I discovered that Ford credit had not updated my personal information even though I had the car in service at the Ford dealer and gave my personal information on two separate occasions when I went to get the truck serviced. Ford credit stated they did not have my phone number so just put me on the bad credit list and threatened to repossess the truck even after I had placed $10,675 down to purchase the vehicle. The dealership was given my new information in February when I needed an oil change, but they did not enter it into their system. This is a reflection of the shoddy, greedy and poor customer service of the Ford Dealer. I will never purchase another shoddy vehicle from Ford again. I have been a loyal customer for over 20+ years and realized that Ford could care less. I will NEVER again purchase a Ford and will discourage anyone else from considering a Ford EVER.

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

I financed a vehicle two and a half years ago, at 9.00%, but theyve been charging me much more than that. In July 2011, I owed $17,678.00. I pay $399.00/mo., yet as of today, I still owe $16,100.00. This cannot be right. Do I have any recourse, please? Thank you.

I had my truck parked in front of my house on January 2011. I left the car running outside and went inside the house. When I looked outside my car was on fire under the hood. I just had time to call the fire department. If we hadnt looked outside our house would have been burnt and my family in danger. I didnt have full coverage. I had a total loss on that car. I contacted Ford Motor Company to make a complaint and I was told that there was no recalls on that truck for that specific year. I did many researches online and found many trucks the same year had caught fire just like mine and that there were only recalls from 1999 to 2003 due to the same issue that happened to my 2004 truck.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car. The date stamp on the battery was 4/2017, and another sticker that said 3/36 meaning 3 years or 36,000 miles. I assumed that 3/36 was on the battery but apparently that is for the car warranty. Per Ford Customer Relations and the dealership, the date stamp means nothing and the battery would not be covered. Just keep this in mind if you experience this same problem. They offered me two different batteries, both were way overpriced compared to an auto parts store. You are better off saving a trip to the dealer and paying a deductible ($100.00 for me) and just go to your local auto parts store, get a battery that they will warranty!

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

I bought a 2013 Ford Focus 2 years ago as a used car. Approx. 25,000 on it. I have had continuous problems with the transmission and now the engine light is on, revealing I need an entire new fuel system! The Valve, gasket, fuel pump, and a new fuel tank!!! $2000.00 worth of work on a car 3 years old. Oh yeah the radio is gone too and needs to be replaced! How does this happen. Nothing is covered by warranty except the clutch. Needless to say I am extremely upset and will not ever buy another Ford. I have written directly to Ford about this but not hopeful that I will hear from them.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

My husband & I were Ford truck believers for many years until 2016! From our past experience, we expected our 2008 F450 diesel (with the 6.4L engine), would take us into retirement and beyond until the engine blew up this year, with just over 100,000 miles! $18455.66 later, and a lousy 2 year warranty on the new (same, defective engine), we found out that this engine is expected to fail around 100,000 miles making it the worst engine in the Ford truck line. (Our 1999 F350 is still on the road at 250,000+ miles!)I tried to contact Fords Customer Service (which is really their Customer Dis-service as the one answering the phone only has a first name and no boss to appeal to). My expectation was to get a reasonable 10 year / 100,000 mile warranty on the new engine instead of a crappy 2 year warranty (which is equivalent to a 30,000 mile warranty). The mechanics told us they could bulletproof the replacement engine, after the 2 year warranty expired, for about $8000! My question is, why isnt the replacement engine bulletproofed already? What was once a great company with integrity has been replaced by fraud and failure. I am embarrassed to be driving a Ford after my humble retirement account has been robbed of $20,000.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

My 2013 Ford Fiesta hatchback titanium required a tow in year 3 with no other issues other than the battery dying and the radio console freezing up a few times which I was able to fix myself. It is an American made car that was extremely well priced with attractive features such as moonroof, leather seats, heated seats, rear camera, GPS system, enhanced audio sound system that a lot of the foreign cars offer at their base price models. It came in a manual which was important to me and hard to find. Some of the car pieces are made of plastic though where it should not be. The hood latch and several metal pieces under the hood have seized which I find absurd since I take great care of my vehicle. The whole vehicle is dependent upon a computer system that can be quite finicky at times especially when wet or cold outside.

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

How can I file a complaint towards your shipping company, they have failed to provide me with updated delivery, my vehicle has been in Jacksonville terminal for several days while the final destination in Orlando is only an hour away!!!! I purchased the Mach E I put nearly 50% deposit and yet an exact delivery has not been provided to me. I AM THE ONE PAYING FOR DELIVERY! I deserve to know when, and where my car is. Norfolk Southern has been a nightmare to get a hold of. My dealership is working with the info from Fords tracking which has been useless and inaccurate. You risk more people canceling their orders if you continue to practice this way. Give your customers better information, keep them happy or they will turn away.

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

My 2015 Ford Taurus Limited has left me stranded 4 times since I purchased the vehicle. The problem seems to be with the fuel pump module, which has now been replaced 3 times in less than 3 months. The reason I am complaining is because of Ford customer service. I reached out to them on 9/26/2016 at 10:33 AM, and I was told that a regional customer service manager would contact me in 1 day. It is currently 11:13 AM on 9/28, and I havent heard from anyone. First of all, I have been without a vehicle for 4 of the last 6 days which affects my job, family, income, and personal responsibilities. There seems to be no sense of urgency for Ford and its customer service department to help me. I currently own 3 Ford vehicles, but I feel as that means nothing to them, and they could care less that I am a loyal customer. I feel that Ford needs to step up and take some responsibility and do right to me by compensating me for the missed income and expenses that have occurred due to this faulty vehicle. I have rented cars because of being stranded, and last week spent the night in a parking garage in downtown Chicago in my car with my family due to the failed vehicle. This is not right Ford! I shouldnt be the person that is paying for a troubled car that has only 26K miles. Sure the warranty is still in effect, but what do I do when stranded places? I doubt this will go anywhere but maybe someone from Ford reads this and steps up.

I wanted a Ford Edge for 8 years. Went through a terrible illness with husband that forced him to stop working. So when we finally could afford a vehicle I knew what I wanted. I love my Ford Edge and I think my husband does too. We have always had a bigger car. And the Edge is very roomy, extremely comfortable for traveling and have not had any problem. I also love the way it drives. My Edge has a lot of extras and I like the heated seats, reclining back seats, sunroof and color. Also, the only thing I dislike is the color of carpet. Its tan and thats too light. Darker carpet doesnt show any wear. But still, I will only buy Edges.

First Ford Truck and within 5k miles, check engine light comes on. It goes on and off, cant be reproduced and now at 20k miles, it has been in the shop for 3+ weeks 2 different times waiting to be fixed. The first time, dealer could not reproduce the problem after 3 weeks and within 2 days of me getting it back, the light came back on. Now, it has been at a different dealer for 2 + weeks and while they diagnosed it, they have too many vehicles in front of mine to look at it sooner than another 1.5 weeks. No loaners available. Have to leave it at the dealer or I lose my place in line. Terrible customer service. Big let down - will be looking to trade this FORD Junk in for a different brand once they ever get it fixed.UPDATE ON 09/26/2018: Overall, when I purchase a new vehicle for 36+k, I do not expect it to have engine problems. After leaving the truck at the Ford Dealer for 4+ weeks, it was finally completed. I spent a fair amount of time explaining to their Service Manager all of the hassles I have had with this brand new truck. The dealers Ford Rep agreed to offer a Premium Extended Warranty to restore some good will. Having Ford offer a Premium Extended Warranty for the “hassle” is not really going above and beyond to help customers. It is expected at the very least. After calling into Ford Customer Service and getting someone that basically reads from a ‘script’ and does not really care about the customer, my confidence in Ford’s customer service is completely gone. In addition, there is hardly any management of dealers and how they provide customer service on new Ford vehicles. Not impressed. In fact, while this was going on with my Ford Truck, my Chevy Traverse Check Engine light came on. I took it to the Chevy Dealer we normally go to and the customer service was stellar, it was night and day difference between the Ford Dealer. I get each Dealer needs to determine how they go to market and serve their customers, but, Ford does not seem to care as long as people buy their vehicle.

I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. Theyve ruined my credit since then, and expect me to pay interest on the property I dont even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isnt right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I dont have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?

Had not bought a vehicle in some years. Always go through Carfax but this time I couldnt. I was told I had a great deal to have the 2016 Ford Edge out the door for 25,000. Got home, checked Carfax and found they were advertising it for 22,901. They lied for a few hundred dollars. They will never get my business because they are deceptive. This was the second car from Gwinnett Place Ford. The first was a new 2001 Ford Ranger and we had to be real sharp and after maybe 5 to 6 hours, they finally honored the buy. This time they got away with the usual tactics. I will never ever buy another product from them, ever again. I am a Navy Veteran and I am disabled. A few hundred dollars is like thousands to me and my retired wife. Will also tell anyone else who wants to know about my experience with them. Thank you.

When I leased my 18 Escape I immediately noticed the variable transmission was shifting strangely. It is one of the new versions that pause when you are stopped at a light. However it was banging into gear at times. I brought it in, they did some work on it, and when I left the problem was still there. I went back to the dealership the next day, drove with the service advisor (very nice guy), and was told that is actually the way it should be working. At that point accepted my poor purchase and moved on. Fast forward 6 months later the car is now lurching forward as it shifts into gears at sporadic times. Totally unsafe, not sure what to do. Does anyone else have this issue?

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

For the past few months I have had my 2006 Ford F-150 with the 5.4 Triton V8 3 valve in and out of the shop trying to rectify a rough engine idle when stopping. First I was told that it had to do with a clogged fuel filter which was changed at a charge of $214.00 but I still had the same problem. Next, I was told that the air filter intake hose was clogged with leaves which was another charge of $180.00. Well, the rough idle persisted. So, at 88,000 miles I decided to let my mechanic do a tuneup which I was told would be around $450 thats if he didnt break any spark plugs.Well, day one I get a call and 3 spark plugs had broken off in the head. The next day I get a call and my mechanic was able to remove 2 of the broken off pieces but he couldnt get the third out. Day three I get a call and my mechanic explains to me that he tried to drill out the center of the stem and thread it so he could try and back it out. He got it to turn 4 times before it completely shredded and the piece fell into the #8 cylinder. So, he had to take off the head to get into the #8 cylinder to clean and remove all debris which he told me usually takes 21 hours.So, a week later I get a call from my mechanic to tell me that my truck is finally ready. Yep, it was ready all right at a cost of $3900... quite a shock considering this all started out at around $450. Of course, I was pretty mad and my mechanic did take $600 off of the bill. But, he has lost my business and the Better Business Bureau will get a complaint on behalf of this fiasco. Ford has known about this problem for quite awhile now and from what I have learned may have rectified the problem by replacing the spark plugs of later models with a one piece plug instead of a 2 piece plug that when affected by carbon build up seizes in the cylinder. Now, Ford states that the 5.4 Triton shouldnt have to have a tuneup until 100G miles. Yah, right!!! This is the second Ford product I have owned that has taken a good bit of my hard earned money. First was a failed transmission on a Mercury Villager that had only 62G on it. That fiasco cost me $2800. Now this total Charley Fox!!! Ford you have lost my business and will never get another dime out of me and yes I will be telling all of my friends to stay clear of Ford products.I currently own 2 Toyota vehicles. One a 2006 Toyota Camry that has 120G miles on it and the only thing I have done to that car in 5 years is replace tires and regular oil changes. The second is a 1989 Toyota extended cab 4x4 pickup truck that has 178G on it and I have had to replace the starter, the radiator, the power steering pump and the alternator, which I repaired all on my own at a minimal cost. The engine is still as strong as it was when I bought the truck in 1990. Now, if that doesnt speak quality and reliability then Im speechless. Guess who will be selling their F-150 and buying a Toyota Tundra. Ford get your act together!!! We are done!!

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

This Mercury is a 2005 yet still in great shape. It is comfortable. It drives great. This car has automatic seat adjustments that have proved to be so convenient. It is the second Marquis that I have owned. It has a really smooth ride. Its great on long trips. The color blue is my favorite. It starts in all kinds of weather so it is reliable. This car gets good gas mileage for a full size car. It has automatic mirror adjustments. I like that it has an automatic gear shift. I like the way the brakes work. I like that you can see out of the car well. I also like the sound of the radio and speakers.It tells you the temperature inside and outside the car. It has plenty leg room and headroom. You dont hear a lot of outside noise. It is easy to handle. I would include a backup camera and a GPS though. Other than that it is a perfect car and I love it. I wouldnt care if it was a little be smaller but not much. I would like that indicator that tells you when you are too close to a car on the side. I would like side airbags too. I would like that feature that stops the car when you get too close in front. I would like that indicator that beeps when you back too close to anything. I would also like a seat warmer for the winter.

We purchased a Ford Flex less than a month ago. The Flex has less than 1000 miles. I started to have transmission problems. Got stock in the third gear. I took back to the dealer Prestige in Mount Dora, FL where we bought the vehicle trusting that the Ford Service Staff could fix it. It took two weeks until the dealer called us up to say we could pick it up. We took back home and the next day the car was presenting the same problem. I am extremely disappointed with the quality, the service, the credibility of FORDs.The car has to go back to the shop this Monday and I have to time frame to get my vehicle up and running. I think Ford headquarters should step up, see what can be done about this extremely dissatisfied client. I bought a new vehicle because I didnt want to have car problems. Now I cant even trust that if this vehicle gets fixed that my car problems will be solved.

On July 19, 2016 I went to Crest Lincoln at 36200 Van Dyke, Sterling Heights, MI to purchase a vehicle. I worked with salesman name ** on a new 2016 MKX so he brought me one and I bought the SUV. So on July 21, 2016 which is two day later I found out it is damage and repaired horrible so it was damage. So I took the SUV back to the dealer and spoke to ** so I could exchange and ** told, You purchased. Its over. There is nothing I or the dealer could do. I called Ford company and they offered to fix it but I dont want to fix. I want new one that is why I bought supposed to be new. So Ford refused to help. What a scam a $50,000 plus tax. I would never buy any domestic vehicles again. My friends and family we never buy Ford...

I manage and run F-450 & F-550 trucks in extremely harsh environments. I can tell you for absolute certainty that if you maintain these trucks according and utilize the V10 gas engines you will get a very long life put of this piece of equipment. The number of fools that feel they need a diesel truck is shocking. I have extensive fleet Management experience and can assure you that for most of you buying a diesel is not a good idea. The modern emissions standards put on diesel engines ensures poor reliably and efficiency in comparison to the gas engines. For you sensible folks that want a durable and reliable machine, the V10 engine is all that you can ask for, just remember these are work trucks not mini vans.

I purchased a 2019 Edge ST and its already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldnt duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didnt show anything, he wrote on the work order he couldnt confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - cant confirm and its not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I wont even make the attempt to get them to duplicate that issue.

I am embarrassed to say that I have continued to purchase Ford products through the years even though they have proven to be poorly manufactured. Well I have finally learned my lesson. Never again will I purchase a Ford vehicle. Some examples, Explorer 30,000 miles cracked engine block, Excursion 52,000 miles transmission failure, Expedition tailgate paint bubbling off (they all do), Raptor 50,000 miles garage kept. A hole rusted through the bed (common).Fords response to all of these defects Drop Dead. If you wish to experience the absolute worst imaginable customer service call (800) 392-3673. I honestly felt as though they were mentally challenged so I escalated the case first to Matt ** never replied then Phill badge # ** big zero then Brian badge # ** bigger zero and finally the head supervisor Rose ** whom I would best describe her as robotic nit wit unable to respond beyond cookie cutter prepared answers.As a small business owner I purchase multiple vehicles annually as well as personal vehicles so over the course of the last 35 years I have purchased more than 100 new vehicles. The majority of which were Fords. In 2017 alone F350 $50,000.00, A Expedition EL $70,000 and most recently a Raptor $70,000.00. So I hope Mr. Ford reads this and terminates each and every one of the inept, indifferent individuals at Ford who misrepresent themselves as a customer service department.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. Its all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.

The readout giving average economy between resets/tanks is 10% off all the time. It seems to be very accurate, just always off by that amount. Online forums show this applies to multiple engines/tanks sizes. The actual economy is not the issue, its what I would expect.

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldnt do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldnt recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced. This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they cant fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didnt stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover less than half. However, I would never recommend purchasing from Ford again as they dont back their warranties. Its unfortunate as Ive been a Ford owner of new vehicles for years, but I cant recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

In 2016, we purchased a Ford Focus (with the dreaded automatic dual clutch) with ~35,000 miles. We paid extra for a 100,000 mile extended warranty. Within the first few months of owning it, it started shuddering. We took it in and they suggested we use an aftermarket air filter (green filter). We did so, and the shuddering was reduced.Five years later, the car has 67,000 miles on it and it started shifting pretty hard and the shuddering was more pronounced. We took it in and I told them I suspected the TCM was bad (which was still under warranty). They told me I was wrong and it was the clutch (which of course, isnt under warranty). I said that didnt sound right because the clutch was rated for 100,000 miles... So either the TCM was bad, the TCM caused the transmission to shift improperly, which caused the clutch to wear out prematurely, or it was a defective clutch.We went back and forth and they ENSURED me that it was the clutch. $1,600 and a new clutch later, they call me back and tell me Actually, I guess it IS the TCM. When I asked about a refund for the clutch, they told me to pound sand. The car has now been in the shop waiting on a warranty repair for the TCM for over four months. We call weekly for an update and there is still no expected completion date. They said it could be as long as a year. We just want to get it repaired and sell the piece of crap so we dont ever have to deal with this headache again.