For a luxury car, this is a piece of crap. We bought a 528i, and 2 years later the thing is nothing but problems. The heater does not blow hot air unless you max the thermostat out. The fan won’t blow air unless you max the fan speed out. The vents fall apart and are not covered under warranty or extended warranty. Took it to the dealer and they said it was all normal and accused us of user error breaking the vents. No one sits in the back seat, but yet the vent broke. Total BS. Will never buy another one of these crappy cars. I have a BMW X5 as well, also crappy piece of junk. They can’t even honor their warranty or roadside service commitments. Total waste of money. Hendrick BMW in Pleasanton California is the dealership that we used and they are substandard. Never been so ignored by any car dealership. Took all day to get an update on a car they had for 3 + days, only to get all the BS answers about why they could not do any of the repairs. Just BS about normal function and blamed us for their ** falling apart.

My 2012 BMW X5 was recalled and I took it to BMW of North Scottsdale to have the work done. They had to remove the oil filter or something and apparently did not bleed it properly. I went on a trip and limped into Denver where I took it to Schomp BMW. They had to replace the oil pump ---it must have burned out due to air in the line. NOW apparently due to the oil pump going out the ENGINE has major problems and the cheapest way to fix it is replace the engine. There is a rocker arm problem with some of this years but mine is not in the VIN # for that problem so is likely a rod.

Our BMW M235i coupe, was involved in an accident, another car hit it from the back, so they are responsible. The car has been sitting in the body shop for over 2 months as it is missing one piece that BMW USA does not have available. They are not giving us any estimation as of when this piece will be ready but minimum it could be another month! And in the meantime not compensation for the lease payments while we are waiting for that piece from BMW! It is unbelievable that BMW leases cars that they dont have the all the spare parts available and they expect customers to continue renting a car until its ready! Over 3 months or more... Also their customer services is appalling! They dont bother to even be nice or understanding of the situation.

BMW X1 is a wonderful auto. But lease is expensive and living in NYC means that use is limited. This is because of traffic congestion, crazy bike riders and poor driving habits of many motorists. Insurance cost is also too high as is parking. So not economically feasible for such a high priced vehicle. But I love it. Next time may buy Subaru or use on demand car rental services by BMW/Mercedes if they develop here in NYC.

BMW is the Toyota of Germany. Reading all the reviews, the non-response of the company, and the mechanic/engine problems of the car, I cant help but remember what this company is selling - a prestige status symbol. Anyone whos thinking of buying a BMW needs to take a trip to Berlin, Germany first. In the debt-ridden capital, you will see that BMWs are the bread and butter cars of Germany. BMWs line up the streets next to homeless shelters, graffiti parks, and taxi stands. Delinquent juvenile teenagers drive a BMW. Older middle class ordinary citizens drive a BMW. People who have no teeth have a BMW. BMWs are just about the most commonplace car in Germany, like a Toyota Camry here. Somehow, the brilliant marketing campaign and the high price tag for initial purchase and maintenance have convinced North Americans that BMWs are a luxury ultimate driving machine. Autobahn sounds so cool in English. In German, auto means car, bahn means way (as in U Bahn, sub-way, S Bahn, another type of subway, and autobahn, car-way or highway). Before you think that the company will value your $400,000 spending over 10 years, think again. They dont really care as they are already laughing all the way to the bank. In fact, the more expensive the maintenance, the more prestigious the brand. The brand is for people who have money to burn. The more mechanic problems, breakdowns, and barriers the company creates, the more it sets the people apart in who can maintain this prestige factor. Before you buy a BMW, go to Germany and spend a week in the major cities and walk around the poor areas. And once you see how commonplace BMWs are, the more youll think twice about doing what you are doing.

E46 BMW M3 - I am having nightmares with my M3, SMG gear box. The fault icon came on. I took the car to a BMW dealership. They kept it for 2 weeks, said the clutch was contaminated and that air was in the hydraulic system. It was fixed at a cost of 3800+. I collected the car, and it broke down the same evening, with the same complaint after driving about 20 miles. A call was placed to the dealership, who informed me that I would have to get it back to their garage on my own, as they do not do recovery. I had just spent 3800+ with this dealership. I got the car there and they said that they found air in the hydraulic system. It was bled, road tested and returned after 3 days. The M3 broke down again (and is presently at the dealership), after driving 3000 miles, with the same problem with the SMG box. The dealership is saying that its the same symptom, but different problem. They are now saying that its the hydraulic pump. I am now facing an additional bill of 2800. My questions are: 1. Whats the life span of an M3 hydraulic pump? 2. Is there an inherent fault with the BMW M3 SMG gear box? 3. Have others experience the same problems with BMW SMG boxes? 4. Is it true, that BMW only guarantee a life span of 12 yrs for the M3?5. How can I make a claim against BMW for selling a defect ultimate machine?

Please Recall all BMW X5 XDrive35i 2011. They have a Recall but BMW of America is not making it known to all BMW X5 XDrive35i 2011 about this safety issue with this BMW X5 XDrive35i 2011. They need to send notices out before someone gets killed in the USA of America. Engine Malfunction the BMW X5 XDrive35i 2011 will stop without warning and jam the brakes and come to a full stop no matter where on the highway. Warning!!! Recall BMW X5 XDrive35i 2011!!!

I purchased a CPO BMW because I wanted to feel safe and secure that the vehicle was well maintained. The cherry on top was that I would be getting free maintenance for 3 years. Then I found out the restrictions along with the free maintenance which includes only one oil change a year. I live in an area where there is no BMW dealership. So after two years, I took my vehicle in to a local place so that I could get oil changes after 6 months. I thought it would be a good test to see how good the place was too since I would be taking it in to the dealership the next time. The service place reset the indicator lights on my BMW so that I wouldnt get the incessant notification - I thought was nice of them to do that. My mistake. I took my vehicle in after 50,000 miles to get it serviced and BMW said they couldnt perform most of the major 45,000 and 50,000 mile maintenance because the service light wasnt on. I tried to escalate by calling Customer Relations, but they pushed it back to the Dealership and the area managers. The area managers said since I hadnt been in to a dealership for over a year, it showed that I didnt have any brand loyalty.Keep in mind the closest BMW dealership to me is about 45 minutes away - so not a quick drop off. Also, keep in mind I went the past two years and realized they would only perform maintenance on my vehicle once a year anyway - anything earlier and I wasnt qualified for any service. Seriously? How much does it cost to change spark plugs on my car anyway?!?! Theyve certainly lost a customer in me. I was going to have other service completed ($800+) but after this treatment, Ill take my chances and go to a local place instead.Ill give them credit that they did perform some of the other warranty covered items (like replacing gaskets, etc.), but it makes me angry and frustrated that they wont perform the regularly scheduled maintenance items due to me not having brand loyalty, especially when Ive always gone to BMW except for one time. And something as minor as not changing spark plugs has decidedly made me never to buy BMW again. I love the way the cars drive, but the joy of driving it doesnt compensate for the poor treatment I get as a customer. I should have listened to everyone else who said BMW doesnt care about their customers.

After driving Mercedes Benz for over 10 years, I wanted something different so I purchased a 2009 BMW X6 50i. I had this vehicle for 3 months already and my vehicle has been to the dealership thrice for major issues, fuel injection, oil leak, and now, something about the damn exhaust or whatever. I have warranty but to be having these issues and my vehicle is at 51k miles makes no sense. The techs have no idea what they are doing because they rely on diagnostic test that don’t tell you everything. I found out that the issue I’m having now was replaced previously. I contacted corporate and told them that if this vehicle is a lemon, I want a replacement vehicle or reimbursement because this makes no sense. Also, they don’t give loaners unless you purchased a vehicle from that dealership. **. I have a rental for over a week and my vehicle is still not fixed. I get a phone call from the dealership tech saying, oh we found more issues. Just fix my damn car so I can move on. I’m already looking to switch out. Don’t buy BMW products, a waste! I didn’t have this issue with Mercedes or any other company.

The car worked pretty well overall, but occasionally there were issues with the iDrive. The iDrive just shut down a few times. Also the UI of the iDrive is annoying - using the radio is a hassle. I had the car for 5 years and never really learned how to use the radio. I liked the All-wheel drive feature though. Overall I was satisfied and would consider getting another 5-series. Im 67 and the car fit me well enough. I never had to spend any money on repairs. There were some issues such as Bluetooth not working great that bothered me, but no dealbreakers.

I purchased a 2011 X5 brand new from the factory back in 2011 and was experiencing some squeaking noises coming from the front end of the car. I complained to my servicing dealer about the problem back in 2011 or 2012 and they never took any action on the problem. However fast forward to 2013, the problem got worse and occurred on a frequent basis which was very embarrassing to me. In May of this year, my U-joint broke. My truck was down for about 2 1/2-3 weeks. During this time I complained about the squeaking noise as well. The U-joint was repaired; however, the truck was still making the squeaking noise. Took the truck back to the dealer for the noise. The truck was down again for about another 2 weeks. However the squeaking noise was still occurring. I took the truck back again but I was told by my service advisor he didnt hear the noise so I should record it when I hear it and email him the noise so that he could send it to the shop foreman. I did so and returned the truck to the dealer. The truck was down for another 2-3 weeks and when I got it back, the squeaks turned into a whining noise. In addition to the fact that I now had oil leaks. At this point, I took the truck back to the dealer and filed complaints with the BBB, Consumer Affairs in addition to contacting BMW N. America. I was told that due to the mileage and age of my truck that BMW was not liable for the issues I was having with my truck thus they would not provide me with a new vehicle or provide a sufficient monetary amount to buy out my finance contract, etc. I am very disappointed that a luxury vehicle has performed so poorly and BMW does not want to immediately take responsibility for a defective product. However they did offer me $2k for my inconvenience on the condition that I sign a confidentiality agreement which would release them of all responsibility of any issues I may have with my vehicle past present and future in addition to agreeing to not disclose the nature of my experience with the defects and failures of my vehicle.

On Sunday, my son, whom drives a 2008 328xi was driving, when all of a sudden, abs, dcs and critical engine malfunction lights came on and the car shut off. He swerved off the road and managed not to hit anything or anyone. The people behind him were all ok as well. God was watching my child. We towed the car to BMW and when they called me with an estimate I was shocked. I asked one question, why was there no warning lights that would warn him that his engine was going to malfunction? I was told, sometimes a person wakes up in the morning and by the afternoon they had a heart attack and die. Wow! When I said that my child was the one driving, I was told, if I cared so much about my child, I should think about putting my child in a newer car that does not have 111,000 miles on it. No words!When I purchased the car 4 years ago, it had 50,000 miles on it. The salesman told me that a BMW engine just starts to put at 100,000 miles. Funny, how when something goes wrong, then its an old car. Currently, there are 57 BMWs around me that are being sold at BMW dealerships with mileage over 100,000 and they are not cheap. I am upset and saddened that a BMW service tech would be as insensitive and a whole lot more.

To whom it may concern: I purchased this over $30,000 expensive lemon on December 2, 2015. This vehicle has been in the service center more than Ive driven it. My expensive lemon of an investment is currently at the BMW Midtown service center waiting on the arrival of its new engine from Germany. I was told it will take weeks. I am very disappointed in my pre-owned certified vehicle. The resolution offered to me is not appreciated by me. Please any feedback is welcomed.

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

Purchased a 2005 BMW X3 in 2009 with 20K miles on it, purchased as a BMW Certified with the full 100K (or 6 year) warranty. At some point around 40K miles, I noticed the anti-freeze overflow tank had oil mixed in it. I took it to BMW and was given a tongue lashing for allowing Valvoline to change my oil. Not only did they state Valvoline put oil in the anti-freeze reservoir, they gave me a letter and advised me to take legal action. Instead, I opted to pay BMW $1200 to total flush the entire system of oil. A few months later the water pump went out (under warranty) and I was advised once again I had oil in my anti-freeze. Once again I was fooled by the BMW liars as they told me it was probably just left over from the previous incident. Finally while I was driving one day the engine started to run hot, being that I work literally 2 blocks from BMW I drove the car over to be checked out. By this time the car had run out of its BMW warranty, and lo and behold they said I had oil in the anti-freeze and that I would now need to pay them $4K to replace the head as the thought it was cracked. Now they couldnt really tell me that would fix the car and the only other option they gave me was to replace the engine $6K.I have all of the paper trails, I called BMW USA, I tried to get the people at Swope BMW Louisville to work with me but they would not. At the end of the day, nobody could ever tell me how I was getting oil in the antifreeze....a cracked head and/or blown head gasket would result in antifreeze in the oil, what I had was exactly opposite. Rolling the dice, I took the car to a very reputable shop in Louisville and paid the $2500 to replace the head gasket...a repair which did not work.I have owned 2 new BMWs. I will never, ever, ever even look at another one of these cars. The dealers are under a huge amount of duress and will not do whats right for the consumer. My warranty was worth nothing as they (BMW) milked it out until my car was no longer covered before telling me the engine was shot. Since then I have leased a 2013 Mazda CX5 AWD GT for my wife, and purchased a 2013 Honda Civic Ex for my son. I have plenty of money to spend, and will never spend another dime on these pieces of human excrement who represent BMW.

I absolutely love the 2017 BMW 7-Series. This is my second BMW and its my all time favorite. This car drives like nothing I have driven before. I had owned a series 3 prior to this purchase and found that it was easy to park, but just not big enough for everything we do. That was the main determining factor in purchasing this car. The leg room in the back is what you find in the front seat. No worrying about the front seat hitting your knees when the front seat is adjusted. With the front seats as far back as possible, there is still ample leg room, even for a tall person. The only thing that I have an issue about is the hefty repair charges. In the previous car, quite a bit after the warranty expired, I needed some repairs done. After purchasing the new model, we found the repair bill for the old car. It was nearly the amount that we put down as the cash deposit. Repairs can get expensive but it is worth it. All the controls are easy to read and figure out. The music that comes with the car is phenomenal. I have never heard speakers sound this good in factory sound system. Typically if you want sounds this good you would need to purchase a new stereo package as an after purchase add on. Also, the way it hugs the corners and curves is unbelievable. This is the smoothest ride ever.

Thanks BMW for turning my lifelong dream of owning a BMW into a NIGHTMARE experience. Heres why... Since the time I saw a BMW while I was growing up as a teenager I always wanted to own a BMW. I have patiently waited to own a 5 series when the time comes for me to afford one. And that time came over the Labor Day weekend. It was time for me to replace the 1998 Nissan that I was driving for 9 years to be finally replaced with my dream car, the BMW. I went to Patrick BMW dealership, with my wife and kids, in Schaumburg IL to purchase a certified pre-owned BMW that I had looked online.We test drove the car, loved it and finally sat down to close the deal. The whole process took us come around over 4 hours. During the contract finalization process (I had signed majority of the paperwork) the salesman came and told me that they could not give me the car as the car I just chose wont start and mentioned that I could not take the car today. They werent sure why it wont start.Well that was the big set back to my expectation of a BMW... A BMW machine with 22K miles on it (almost new) wont start. I never face this issue with any cheap cars and this is what I was hearing of a BMW a car with an original price tag of $60,000. I was really really disappointed and had to leave home. They told me that the dealership will investigate and call me what the issue is and provide an ETA on the fix date.They called the next day and told me that the fuel pump went bad and need to be replaced. Was not happy to hear that and started doubting whether BMW is still the BMW people say we love for the lifetime. My entire family was disappointed. I had driven a 1998 Nissan with 142K miles on it and it had never given me an issue and the BMW blew in 22K miles. Anyways I thought it is a machine and Ill give it a chance.The dealership called me 3 days later and mentioned the car is fixed and ready to be picked up. I was super excited and took off work to pick the dream machine. I had called my family to wait outside my house and see me drive my dream car home. I was just 30 yards away from my garage that the BMW stalled (dead). Really I could not believe and I see my family cheering at me (unaware) that the car had stalled and thought I stood there to let them see the car... EMBARRASSING AND FRUSTRATING... The car wont start and I get a big message in the console transmission failed. Really really. This is BMW.I called the dealership and the damn guy asked me to bring the car back to the dealership. Somehow... the car started and I brought it back. The salesman told me that it is a sleeper mode issue. WTF is that... He told me that you have to reverse the car and then everything will be fine. I could not believe still that this is ** BMW man. Somehow the car started working fine... and brought it back. Happy but frustrated whether I have got a LEMON...I take it to work, drove 15 miles... showed it to my friends and colleagues. I took few for a drive and what happens the car stalls (dead) again. EMBARRASSING THAT I WANT TO DIG MYSELF IN THE GROUND. I could not believe it and what a bad press for a BMW 2011 535i. I called the dealership and they asked me to get it towed. Towed not even a car that I had in my hands for more than an hour... seriously. I wanted to scream and punch someone.. I had to wait for the tow for 4 hours and finally the car was towed..You SEE WHAT YOU GUYS DID TO ME ... You just blew my confidence in luxury cars out of the window. I started hating it... rather than telling my family and friends that I had bought an awesome machine... I was ** about the car... seriously...I went to the dealership to ask for my money back and they mentioned theyll assure theyll fix the car. They told me this time it is a the fuel sensor... WTF. Really.. this is a damn certified car which I think is not certified from a Ford dealership (who know nothing about BMW). The certification is from damn BMW. I started to question about the whole certification process and the quality of BMWs . I so very much wanted to never ever own a BMW again and committed to make sure that ensure none of my friends and family or whoever I come in contact with... let them know to never ever own a BMW.My wife, she know I always wanted to own one... convinced me to give this car a chance... someone I agreed. Now the car is with the Patrick BMW dealership in Schaumburg IL. I called yesterday to ask the status and NOW the guy is telling me it is the POWER MODULE. Seriously ... these guys just told me it is the fuel sensor. WHO SHOULD I BELIEVE.... IM BEING CHEATED... having sleepless nights... BMW .. WHY ARE YOU GUYS DOING THIS TO ME?Before I start hitting Facebook, Twitter, and other forums to share my experience ... you guys better call me tell me what the hell is going on and you better do something about it. I work for Deloitte Consulting LLP, the biggest consulting firm, in the world. Im a consultant and my job is to keep my clients happy. We promote value, confidence and good relationships over money.Many of my colleagues own a BMW and that was giving me confidence... but if BMW does not work with me here... Im telling you Im going to go all over the place. Lets see what experience I get about customer service from BMW and that would tell me everything about BMW and Ill have full ammunition to do either a good or bad press... A frustrated BMW first time buyer...

Im a repeat owner of convertibles and on cooler days it is VERY common to place the heater on high when the top is down. I purchased a 2011 BMW 128i convertible with 30k miles in April 2014 and immediately discovered that when the heater was on very high or high for a period the radio will shut down and refuse to work. After an attempt (not knowing what that attempt was) to fix this car the dealer and BMW complaint division refuses to fix it or admit to a design FLAW. Has anyone else experienced this problem. My ADVICE to anyone thinking of buying a BMW convertible - check this out closely or shy away. They will not attempt to fix it nor admit it is a Design FLAW. It is REALLY inconvenient to drive in the cooler weather. Once the radio shuts down the heater must be turned off and returned to cool to continue listening to the radio. Never had this problem with any other convertibles. I will be selling this car!

I have a BMW 645 ci coupe. I am forced to change gear oil pan every year. Because it is made of plastic materials and gets deformed by heat, this is material design failure. Check your car and let’s ask BMW to change it to metal.

I purchased a used BMW that was purchased as a certified pre-own by the previous owner. The warranty extended through 2019 up to 100k miles. I thought this would be a transferable warranty seeing that it was purchased through BMW. I called in and was transferred to a third party company who had no record of the warranty. I called BMW back to which another person explained that the warranty can no longer be transferred because I did not buy the car directly from the previous owner. There was a third party involved. I offered to pay a transfer fee, have the car reinspected or whatever yet BMW would not transfer the warranty. I was surprised that BMW wouldn’t want to stand by a car that they certified as good based on a transfer of ownership that involved a third party. That seems like bad business to me and way to force a new owner to repurchase the same warranty again. I would suggest others be aware of this clause when purchasing a used BMW.

This is another long history with the great BMW dealership! So one day Im enjoying my BMX X5, you all know what Im talking about. Get a new car, and its a good feeling! UNTIL!!!! You start to Experience Issues. I just got a new BMW and dont know mechanics so you have to take it to a dealership. Now I take it to Chapman BMW, And remember I have a 2003 X5 its the 4.4. They came out with a Estimate Bill for $7800. I was like what!!! So I work on cars for a living and I know they full of you know what, when they say that number. Cause I fixed most of their list for under $1300. They get you with their labor 1st, then the parts! In capital letters SHAME on you BMW!! So then after all the parts and time to fix her. 4 months later I start to Smell of burning coming into my vents also a noise coming from the rear and sound like my rear differential. So I take it to BMW and they tell me I have no leaks nothing burning, everything is great. Well I take the car back thinking that BMW knows what theyre talking about, WRONG!!! I smell it again so I call my service advisor to tell him the same thing. I smelled the same smell and I hear the same noise so I take it back. So then two weeks later they get back to me saying that my transmission is making that noise and that smell is my valve covers leaking onto my headers which I had just done my valve covers. Tell them really? But before this you said I was good with no leaks? I tell them off a little cause they have no clue what theyre doing! Well they do cause their Ripping off all of us these insane prices! Ill make it short now! I pay $798 to fix the Smell they said, and the Transmission is going out! They said! Get the car back two months later and what do you know I smell the smell again! I paid them to do a job to take care of the smell and see what that noise was. Well smell everybody is called the oil separator, I changed it for $30 and fixed it myself! The noise is my rear diff, like I had told them before but they said trans! They need to make things right for what we pay!

I purchased a BMW 228i from a authorized BMW dealer and right after one year with 12000 miles on it the original Pirelli tires on the car split from the sidewall. I know for sure that I didnt hit the curb or anything and the car is always garaged. When I spoke with BMW they said they cant do anything about it and you need to contact dealer. So I contact my deal and he said since you didnt purchased any tire warranty with us we cant do any thing and you need to pay $400 to replace the tire. Since it was important I went ahead and spend $400 for just one tire.Now its a month passed and the exactly same thing happened on another tire and this time I again contacted BMW asking if there is any manufacturing defect with the tire or wheels. They opened the case and asked me that we will take 3 days to revert back with the case. Its already 1 week passed and they never bother to revert back to me on whats going on with the case. Couple of days back I called customer service and they said its being assigned to the service manager Matt ** in BMW and if you want you can call at his extension otherwise he will revert back to you. I called at his extension 3 times. Left a voice message but they just dont bother to at least call me back and tell me we are working on it. It feels like they just dont care about they customers, not sure if they are working in the office or not. THE MOST PATHETIC customer service from such a big company.Now that not over, this time I went to discount tires for this tire issue and they said if you are at tread count lower than 2/32 (which is 8/32 since the new tires are at 10/32) since you purchase the new car which and if it is a run flat tires Pirelli (Original tires from BMW) will replace it for free and if the tread count is lower than that (8/32) it will calculated as pro rated basis. They called Pirelli themselves and give me after pro rated calculation. They gave me $100 back and also replaced it with new tires. Now when this happened to my another tire neither BMW or their authorized dealer (Ralph ** BMW), that you will get the pro rated amount back. It felt like Ive been cheated by BMW and their authorized dealer.

My recommendation is to find another source to finance the purchase/lease of a BMW. Perhaps avoid the product altogether. I assumed a lease, 12 months remaining, in January of 2016. The original account/lessee had prepaid the lease including the applicable sales taxes due the original State of Registration - MA. I registered the vehicle in my home State of Maine where sales taxes on leased vehicles are paid in full upfront upon registration. At that time I informed BMW Financial Services (BMW) that I would be registering the vehicle in ME and therefore sales taxes prepaid and due MA for the remaining term of the lease would no longer apply. I made the argument then that the prepaid balance on the BMW lease account, relative to sales taxes collected for future remittance by BMW to MA, should be refunded to me, the new Lessee of the vehicle. I was told that BMW would stop billing MA sales taxes to the account upon receipt of documentation proving that the vehicle was now registered and titled in Maine. Any balance collected upfront for MA sales taxes and remaining on the account would only be refunded to me at the end of the lease term. As of today, BMW continues to bill me for MA sales taxes even though the vehicle has been registered in ME since January of 2016. I phoned BMW today to revisit this situation; their response was that nothing could be done because the account was originally prepaid. Sales taxes are due monthly on a lease in MA, they continue to bill, collect and pay MA sales taxes because that is how they do it. Sound like BS to you? At best this is an error BMW is unwilling to correct on behalf of a long standing customer with three finance accounts currently active with the Company. At worst it is outright fraud that they are collecting and pocketing taxes that are not due/payable to the State of MA. What is a BMW customer worth over their lifetime? Im not asking for a discount, Im asking to be refunded sales taxes that are being paid twice, once to the original State of MA and now to the Sate of Maine. We are talking about $600 versus over $300,000 in lifetime value of a BMW Customer. BMW is not willing to make an effort to make this right, what does that tell you about their commitment to customer service. They are willing to lose over $300,000 of customer value and avoid correcting a $600 error on behalf of a long standing customer.

Leased a 2013 328xi, brand new, off the lot! Loved the car for the first six months until I was driving one day and the car shut off while driving down a back road. An error code read on the screen, so I called BMW. They manually reset the code, car started right up and drove home. I didnt think anything of it until a month later, Im driving 70 miles on the highway and the car shuts off again! Called BMW and drove the car directly to the dealership. They had the car for a week and couldnt replicate the issue and blamed it on the cold winter we were having even though the car is garaged. Fast-forward another 3 months.. Its spring, warm outside and car shuts down again driving on the highway. This time, almost got into an accident and since I was close to the dealership, drove right there. I refused to take the car back until they figured out the cause, and cold weather wasnt to blame. They had the car almost a full month and couldnt replicate the issue. They claim that there was a loose rear distribution box and fuel pump. Three weeks later, car is back in for check engine light. I get the car back but called corporate BMW and got a complete runaround. Three times in one year the car shuts off, COMPLETELY UNSAFE! After a month of going back and forth with a resolution specialist, BMW refuses to terminate the lease and offers a credit for money toward the lease. NOT ACCEPTABLE!! Still trying to climb the corporate ladder and find someone to speak to. What happens if the next shut off cause an accident?? They dont care, no customer service, and no regard for safety. They say you get what you pay for, well apparently not in this case.

BMW M6 - Seems the SMG trans. has had many problems from 2006 onward. But BMW not fixing the problems and its $5000 for pump and labor. Its crazy. No after-market warranty will cover it. Or BMW fix it. Very sad. :(

After driven 2011 BMW 328i, having issues with faulty transmission. Vehicle has only 112,000 miles. Engine light on and the message says transmission malfunction. Also ABS system not working. OBD scanner will not clear the issue.

My engine seize in the parking lot, tow to a BMW shop, I am told engine need to be replace. Cost to repair just over $ 18,000.00 CA with the add on. Call BMW Canada and tell me Sorry, your warranty is over. We can not cover any cost. As we know all the recall from the USA DO NOT APPLY IN CANADA, they are only on a voluntary basis from the car manufacturer. I install the replacement engine and had to fix all the years 2010 production problem at my own cost. IE new fuel pump, injector and repair of the waste gate, no help because the recall apply only in the USA. This was my first and last BMW because of seizing injector leak hydro lock engine.

The car (2013 BMW 550i M pack) has been top 10 from day one, a little low on gas mileage but great power. This has been my 4th BMW and just about all of them have been nothing but excellent automobiles, that said, I wont be getting a 5th, Moritz BMW on Arlington TX was just outstanding on making the sales, very happy with the experiences but... the service department was nothing but condescending and arrogant folks. I try Autobahn in Fort Worth TX and they did a lot better but still, not at the level I was hoping for. The car outperformed just about anything I ever had except for minor details. Because of the 2013 M pack the car has 20 wheels and they seem to be great for highway high speed but on plain city streets you need to be very careful. I purchased a full coverage road hazard contract for the tires and wheels so, after some unfortunate road bumps, some tires had to be replaced. A great car and thats the true, power train, body, interior, electronics and the whole thing. Honestly I couldnt find a better tuned road beast for under the price I paid for it, around $73000.00. The only other car with enough quality worth of mentioning was a 2009 Mercedes-Benz E350 Sport Package, that was too a great car but, thats another story.

2013 335xi CPO 3 bent rims sold to me by BMW of south shore Hingham Mass. First I must start by saying Im writing this review with the facts and non-bias against BMW South Shore Gallery. I have owned 4 BMWs within the last couple of yrs. I recently went to BMW of south shore to trade my SUV for a sedan. Upon my arrival I notice that they had a new facility quite spacious and clean. Not many sales folks on the floor... However after a few minutes I was approach by a young gentleman which was quite articulate. We struck up a deal on my trade for a CPO sedan. After signing and ready for pickup a few days later I notice the car was not cleaned to my expectation... So I told them about it and they asked me to bring it back... so I did.After a few weeks later I was driving going 93 north. During my acceleration I notice that there was heavy vibration when the speedometer was 70 mph... I did not think anything of it... I thought this was just maybe balancing needed. Within a 2-week span I decided to call and make appointment to take a look... After arriving at the service area... I was in quite shock because the first thing the service advisor said was you will need wheel and tire insurance... Im like wtf in my mind... Ok I humored him... Then he said hes going to put it on the lift and show me that its not uncommon that I have bent rims? But 3 rims... How the hell did he know that the rims was bent... After putting it on the lift... he called me to look. He stated that 3 of my rims was bent and needed to be fixed. Keep in my mind I barely had this car for less than an month prior to observing this problem.I told them that Im not responsible for this, as this car is fairly new and I just picked it up. I was appalled by the next comment... that its not uncommon to have 3 or 4 rims bent... Seriously. I said I was going to go directly to BMW and complain of this deceitful practices on CPOs... and especially the folks in the service area selling you unnecessary things... BMW puts a lot into their CPOs and South Shore is putting the money back in their pockets... Right now Im still waiting for a call from them to fix my 3 bent rims which they knowingly sold the car to me with. The average driver would not have notice this issue if they were driving at 55 mph... So beware...Always go over the car thoroughly with the sales person... and have them put it on the lift and have 4 tires rotating so you can see if the rims are bent. My wife brought her car there several times for service and each time it has always been a problem because they serviced the wrong thing... including taking off parts and not putting it on back correctly... Theres no accountability with the service advisor... and mechanics. If you do purchase a car please take to another BMW dealer and have them go over it and I bet you will find quite a few discrepancies...

I leased a brand new 5 series and it had a rodent nest and the rodents ate up all the wires. The power steering went after only having the car for 7 days. BMW headquarters does nothing for you. They claim the dealerships are individual owned and you have to deal with the service manager. Never ever again will I go back to BMW after this.

DO NOT buy car from this dealer!!! This deal is selling you a defective car!!! I purchased a brand new 2020 X7 from this dealer. And the car was broken after 7 days driving: 1. The touch screen is 100% off, I cannot control anything on the display. 2. The bluetooth wipe out my and my wifes phone (Andriod and iPhone both) connection 3 time a week, which mean we need to reconnect/reconfigure our phone connection every other day. 3. The battery is dead permanently, the error signal was on when I purchased it originally, but the sales told me it will be back to normal after couple days driving. But after 1 week driving, the battery error signal is still there, and need to be replaced. 4. The rubber seal on the front end hook is coming out, and looks really ugly and do not match the BMW brand at all. 5. The auto lock is not function at all. After enabling this feature, the auto lock still not working at all. This feature is very normal one on any premium brand car back to 5+ year ago. I personally own another Acura and Tesla, all of cars have this function and there is no problems to use such function in the past 3 years.6. All of the cellphone app remote control function is not working on my car. I cannot lock/unlock/flash/horn the car via the phone app.I drop off the car 5 calendar days (4 business) ago. And service department is still working on it, from the time it took, I can definitely tell this is not a small issue. Since the service adviser told me, replacing a new battery will only cost them half business day. So for sure, there is a huge defective on this brand new X7 car. I am really surprised that this dealer will sell defective car to the customer, especially on such high end/premium 7 series product line. Update @2020-06-24: After 5 days waiting, today afternoon the service department just called me back, saying the display is totally off, and cannot be fixed by them. So they decided to order a new display from BMW, and the new part will by arrived in Friday (so another 3 business days waiting). And then they will need to replace the display part completely! Can you imagine this is what happened to a brand NEW X7, with 7 days driving and only less than 200 mileage.

I have X5 and I have problems with the car since I bought it brand new. Its been in and out of the shop for so many things gone wrong. What kind of company is this! My Honda was one of the best vehicles I had and the services were much better. Would never buy a BMW again.

I have never been more in love with a car! I’m still learning new things about this car and I’ve had it over a year now. When it comes to features, this car does not disappoint. I love the fact that it has an interior motion sensor and tilt sensor, you’ll know if anyone ever tries to jack your wheels. I love that this car has manual mode and sports program for performance driving. My car has been a very reliable car, still runs just as good as the day I bought it.

I purchased a car at Melbourne BMW from Colorado. I was out of town on business. They cashed my 2000 $ deposit and ran my credit and asked when I was going to pick up my car, I told them Tuesday. They said, ok will have it detailed now. Then they sold my car to someone else on Sunday and still was holding the 2000 $ but this is not the issue. They sold the same car to two different people. BMW of Melbourne and BMW do not have ethics.

I purchased a 2015 BMW 435i brand new. I purchased all the extended warranties and maintenance packages. Since 2017 I have had an ongoing issue with the car not starting. It happens when least expected. I have replaced the battery 3 times in the last year. The last time it was in for repair I was told that they could not replicate the problem. So basically BMW cannot fix their own product. I was so frustrated. I told my service advisor that if they can’t fix it then no one can! No one cared! I called customer relations to No avail.I thought I would be able to keep this car for many years to come but due to its unreliability, I had to trade it in for a completely different brand. I lost tens of thousands of dollars! Last but not least, I called the finance department to get a refund on what was left of the extended warranties only to find out that many of them are no refundable! I will tell anyone who will listen, do NOT purchase any of these vehicles, they are not the quality that they are marketed to be. I know at least three other people who have had multiple problems with various models. One of which sued with lemon law and got another vehicle. I did not want another vehicle, I just wanted them to fix mine! This was a VERY expensive lesson learned.

Ive always wanted a BMW. When I chose this car I was not looking to buy a car but I fell in love with the look of this car. Then I took it for a test drive and found that it was such a fun car to drive. I was hooked and it drove like a dream. Its very fast and handles very well. Its also beautiful and comfortable. I loved the color combination with the black exterior and gray interior. It has many airbags and its a very safe car to drive. I also love that it has a GPS in the dash. And I like that I can switch from comfort mode to fast with a touch of a button. I like the backup camera as it comes in very handy too. But I wish I had paid more attention to the back seat as it is very tight. Although, it is comfortable if youre very short. Other than that, I would recommend this car to family and friends. Will also only buy BMW from now on.

This company is being run straight into the ground. They will lie to you and in our opinion are crooks. So sad to see what was once a great car company turn into what it has become today. I would have to say that I agree with all the other reviews regarding this horrific company. Please take our advice and buy a different type of car that will give you the respect and service that should come with a car that prides itself on Customer Service.

I purchased a Certified 328i from Keeler BMW in Schenectady 10/15. The car had 29,000 miles on it when I purchased. Certified means that the car should be covered for most issues until it reaches either 100k or 3/12/19. My engine blew within 9 months of owning the car. BMW first tried telling me that they werent sure this was going to be covered. After threatening to sue, a new engine was ordered from overseas and covered. Shortly after, there was a recall and the oil line had to be replaced. I was told this would take 4 hours. I waited for over 8 hrs. Only 2-3 months later I found over an inch of water in the back of the car which soaked through the floor mats and through the carpet. The door seals broke. Yet another fight with BMW because they first claimed that this happens and that the door seals werent covered.They eventually covered them but never bothered addressing the fact that the carpets were soaked for weeks while I waited for an appointment to get the seals fixed. One would think that they would dry and professionally clean the carpets to rid of mold and mildew. They didnt bother, so now theres a lovely smell of mildew throughout my car. This brings me to one of the rear doors not opening for months due to the lock not working. I can only assume this is because water was running through the door panel when the seals werent working. Another fix. Theres a short in the passenger seats sensor. I have to keep the seat belt buckled when the seat is empty just so the annoying beeping will stop. I noted this as one of the items to be taken care of when I dropped the car off to have the door seals replaced. The dealership neglected to fix it. The bluetooth doesnt work. I have to have my phone plugged in, it wont pickup otherwise.As of todays date, 07/31/2017, my car has 70,000 miles on it with coverage thats supposed to extend up to 100,000 miles. The car sounds like a go kart when I start it and turn it off. Ive contacted BMW several times asking what they will do in terms of a tradein. Im tired of having this car serviced and out of commission for days, at times, weeks. I use my car for my business. There are certain standards that should be met by BMW considering the consumer is paying for the brand name and customer service that is supposed to be associated along with. If I wanted a car that was going to be in the shop every month, Id buy a 3k beater off of Craigslist. BMW has only offered me $1,500 towards a NEW BMW as a resolution. Completely unreasonable. This car is a LEMON. I would expect the company to recognize this and offer a more reasonable resolution. This is my third BMW. Wheres the customer service? Perhaps at Mercedes.

Bought new BMW X5 3.0l 2002 in October 2001. Total out-of-pocket repair costs about $21,000. Best version of the X5 BMW made and dream to drive. Only shortcoming is modern safety systems - some can be retrofitted if desired.

Bought A BMW 530I with CPU on the car. Drove for couple of months and felt the transmission was slipping when the car is cold. Took it to the dealer and they said they couldnt find any issues. I did that a few times and keep getting the same result. I went to another mechanic and he said that the transmission is slipping. Unfortunately, the CPU was expired and couldnt do anything. Up with class action.

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

I bought a new 335i convertible with run-flat tires in June of 2009. I drive it daily and at present, have 35k on the odometer. The car has had five cracked wheels (about $850 each) and eight premature tire blowouts or bubbles ($400 each) and all from normal potholes that are a routine part of life in the New York commuter world.BMW covers none of the expense and my complaints to Mt Kisco BMW and BMW North America have been met with sympathetic acknowledgements but no willingness to help in any way. Ive spoken to the service manager at Mt Kisco and he listened politely and said that he would try to help, but then never got back to me. Ive been driving the same commute daily for twenty years and never had a blowout or a wheel crack on my two previous Jaguars. In my opinion, the car isnt fit for the road. The wheel/tire combination is faulty and BMW has left me hanging out to dry. Never again, BMW.

I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.I bought the car at Schomp. I purchased the protectant package which I paid $700 for to find out it wasn’t applied. They are refusing to refund my money even though at this point I can’t have the protectant applied because the car is so damaged. Essentially bmw doesn’t care about their customers. They just want To sell cars and once they do you better hope you don’t have any issues because they don’t stand behind their promises.

BMW limited warranty is a joke, BMW customer relations is a joke, BMW customer reimbursement center is a joke as well. One star is a understatement! Would not waste your time on this overpriced garbage unless you have money to burn and time to waste! Avoid BMW like the plague! Customer service is the pits! Trying to have anything repaired by them is a joke and a waste of time. How many recalls does a car need before they will buy it back? You have been warned. Stay clear.

I had a 2006 330i replaced all window regulators at $285.00 per window, replaced cly head assy. Steering angle sensor. Traded that P.O.S. In to BMW dealer for a 2010 X3. I have replaced all 4 window regulators and both rear regulators broke again today 9/19/2018 (no recall???). On this car, steering angle sensor for 4x4 light and brake light on $326.00. On airbag light came on took car to Roseville BMW for recall repair of passenger seat mat on 5/31/2018 they ordered part and said will call me when it comes in, and no one can sit in passenger seat until repaired, well, today is 9/19/2018 and they have not called me that the part is in yet!!! My 2006 X5 all 4 window regulators, steering angle sensor, oil dip stick tube, 1 door handle carrier assy, front driveline rubber joint, center support bearing assy, r/r airbag, L/Front drive shaft, (this is going out again), fuel sender w/ Pump, has blue smoke at idle, needs valve guide seals replaced at a cost of $10,000.00 to $12,000.00. I just read that BMW built aircraft engines. Thank god they stopped or planes would be dropping from the sky left and right. BMW is not the ultimate driving machine. They are the ultimate money sucking machine!!! I had a 1988 Buick Regal and never had to replace window regulators. So if you buy one of these P.O.S. I hope you have a healthy savings account. You will need it. BMW USA does not take care of their customers. I would never buy one again!!! BMW are the biggest junk cars ever built. I hope this helps people who are looking for an (ultimate money sucking machine!!!).

Honesty, integrity, service with these people is zero stars. They will lie to you and cheat you. Make you pay for things you did not accept until you actually read the bill then all they do is say “oh that was a mistake” after they try to make you sign the bill. Had a lot of issues with them personally and made my sister cry with her car purchase. Go elsewhere!

Ive been dealing with some ass at BMW customer relations from Ohio, goes by the name of Ross **. Hes an arrogant and pretty useless in any sense of the word and hes a team leader. BMW is a garbage company that puts out garbage cars and refuses to stand by the garbage they produce. Ive has a transmission go out and now the engine blew among multiple electrical issues and a battery that needs replacement every 10k miles on a $105k car. Total pos car and pos customer service. Never will buy anything made by this Mickey mouse company ever again.

Rear tires on 740li with only 22k miles. Dealer said when got the second service on car needed rear tires because of not good alignment??? What?? Inside edge worn out on both tires. I cant believe that this car would need new tires with only this mileage? The front is fine so tell me how does this happen? Hope CEO HAS TO BUY TIRES ON REAR OF CAR. This is the most ridiculous thing that has ever happened to me in all the cars I have owned. Cant believe for the $$$$ of this car that this could really be the truth that you are not telling anyone? Not very impressed now with this company. Now I am going to get alignment and buy 2 new tires for a $100,000.00 car with only 22k miles on it? Hope people that work there get to experience this?

Sought a remedy to this issue having a bumper to bumper warranty. BMW of Albany refused to earnestly deal with discoloration of the interior. After several interior cleaning the seats and panels has darken and door panels appears to fold into little ripples in upper and lower areas.

I bought Blizzak winter tires from Bridgestone for the 2 time in 3 years. This last time I had an issue with one of the tire after 3 weeks. It was deflating. I stopped at the BMW garage in Oakville and they had to replace my tire. I wrote to Bridgestone from their website. They never got my request and realized when I called that did not even know where the web inquiries went!!! They basically wash their hands of any support. You spend $3,000 in tires in 3 years and they wont stand behind their products for $300!!! I will never buy any Bridgestone tires again, not because of their products but because of the lack of vision and consumer care from the company. I gave them an 8 on 10 for their products but a 1 on 10 for their consumer care service.

I purchased brand new 2011 BMW 128i which they no longer make for the price you are only paying for the name not the quality of a good car. I had issue from the start with the front end still never figured out what the noise was coming from. I now have 75,000 miles on it in the garage every night regular maintenance and this year alone problem after problem - Oil pan gasket leak $842+, Valve cover gasket leak $802+. Blower and wires fried replaced $750+, Gasket on the housing for oil filter $800+, Front struts $1450+. These prices are from the dealer that I purchased the car from brand new at @35k - nice loyalty to repeat customers, time to go back to a Honda and not Keeler.

Reliable, fast, safe and well built. I had an old BMW that just kept on running even when it needed repairs. It kept going and got me to where I needed to be. This 20 year old car looked no more older than most 10 year old cars and with over 250,000 miles on it. Ran and started up better than many newer vehicles of lesser years and miles; that is until admittedly my dog and I caused interior damage that aged the vehicles appearance. That 1996 BMW 740il was still running and reliably starting every day right up until when I sold it to someone who was willing to fix it up a bit and run it some more. I have spoken to many people that state, BMWs are known to last beyond the 300,000 miles that few other cars make it to.

Hi my name is Kizy **. I am a newlywed and also have a baby on the way. My problem is I bought a BMW 2011 X6 that was under warranty when I purchased it for my wife in 2013. it had a 3 year warranty or 50,000 miles on the car. My problem started on August 18 2014 when the car overheated. I took it to the BMW store in Rochester, Michigan. I was told that the coolant to the turbo needed to be replaced which was fine and I picked up my car two weeks later. On September 2, 2014, I picked up my vehicle and drove it to Costco but as I was leaving Costco, I noticed that my car left a puddle of antifreeze underneath my car, so I ended up having my car towed to the dealer again. They then said they found two leaks in the car and the tank was leaking. They said they repaired the cap. My car was in the shop for over two weeks then I had to have it towed again and it stayed there for another five days!A couple days later, my low coolant light came on so I called the dealer and spoke with the service rep, **. He told me it could be a bubble in the system from when they flushed it out. They handed me a quart of coolant and told me to put it in my car and if the light goes back on, to give them a call because they were busy. So I added a quart of coolant and then a couple days later, my light went back on and because it was a Friday they could not get me in that day so they gave me two more quarts to add to my car. I did not think anything of it so I did as he instructed and added 1 quart more so light would turn off.I went to the movies with my wife and her eyes started itching and we both started to feel sick and nauseous. I was getting upset that my pregnant wife and my future baby were in danger for inhaling coolant! The next day, I called BMW North America and spoke to a lady named Betsy. She advised me to take my car back to the dealer that day and I did. I explained to BMW North America my concerns and how important it is for me to make sure my pregnant wife is safe and healthy!! I explained to everyone at the dealership all my concerns regarding my car and my familys health.On October 24, 2014, I brought my vehicle in for service because of the coolant scent in my vehicle and my car had been burning a quart of oil almost every week. BMW Rochester found that the coolant/antifreeze return lines to the turbo were leaking into the engine and the car was returned to me on November 03, 2014. On November 05, 2014, my wife and I were out and she noticed the scent and told me they did not fix my vehicle because she could still smell it and her eyes were burning again. Her senses and her smell were stronger than mine because she was pregnant. So I called BMW North America and the dealership to explain to them whats going on. I brought my car back into the dealership for this same issue now being the fifth time and I had service reps **, and the head mechanical get into my car so they could smell the coolant I have been trying to get them to fix and also told them how my car had been losing its oil. On November 06, 2014, I brought my car back into the dealership and the head service rep, **, told me coolant was coming in because the bottom pan wasnt treated properly and he was going to make sure that his top serviceman was going to treat it this time. At this time, I was angry and I felt that BMW wasnt taking my case seriously and using my pregnant wife and I as test dummies. They would fix the one problem but not all of them and if it didnt work, they would keep telling me to come back in. I just dont feel like the dealership or BMW cared about our health or safety and they used us as test dummies.On December 12, my reduced power came on and my low coolant came on. I called BMW of Rochester. They told me not to bring my vehicle back into the dealership and refused services and told me to go to Erhard of BMW at 4065 Maple Road Bloomfield Hills to fix my problem. I was really upset that I had to drive an hour and some time to go to the dealer to have my problem fixed! The service guy ** at Erhard told me on December 19, 2014, that there was a coolant leak again coming in my Vehicle from the bottom of my turbo line and the computer needed to be reprogrammed. He also said I needed the spark plugs and intake replaced. I still havent gotten my car back. My biggest concerns are my familys health and safety. Im also concerned of the internal damage and the value of my vehicle depreciating. Im at a loss for words with BMW and the dealership and dont understand why I kept getting the runaround and still do not have my vehicle correctly repaired! The distress this has caused my wife and I has been unnecessary!

Electrical fire in 2002 BMW - Smoldering wires caused the cars GPS and radio to stop working. The insurance said smoldering wires, not a fire, and refuses to pay. The insurance company (Wawanesa) also states that radio and GPS are aftermarket products, therefore not covered.

Between replacing wheels and tires the electrical problems are mounting up. Now I hear clunking from the transmission. I have had injectors replaced two times, fuel pump two times, rear tail lights, one front headlight and I wish I could only tell you about the gremlins with the seat belt, turning the wheel and having the phone call someone. Having the roof not open and close properly. You wouldnt believe.

We were new to U.S.A. and the salesman ensured me that their navigation system is the best in the world. When I couldnt find any address, I went back to the salesman to get instructions. However, he couldnt get the car to find the address of its own dealership. Funny eh?So, the salesman took it to service and he told me that they fixed it. Days after, I got the car back and the same thing happened--the navigation system couldnt find the address. I read the work order and the work order said that nothing was done.I took it to the service department and the service manager advised me that BMW has always had issues with the navigation system and the salesman was supposed to disclose this to me. The service manager said that there is nothing he can do. Oh, he did suggest that I buy a Garmin. If I need to keep the lemon, then I should be entitled to a credit of $10,000 for the extra options I had to buy to get the useless navigation system.

My overall experience with my BMW 4-Series Grand Coupe model: sports ride, awesome performance and sleek style. I like the navigation package because visually it is appealing and has several functionalities that are easy to use. The heated steering heats up to a comfortable setting for my hands. The heated seats, front and back, is extremely useful for my family on cold days. The seats are typical for a sports car. However, for a BMW, I expect that the seat should be more comfortable. Right now, the seats are too hard and very uncomfortable. I do not like the seats at all. In fact, I use Anne sit on a cushion in the not comfortable.

My car battery suddenly died on my new 335i 2011. They wanted $195.00 to diagnose the battery and $435.00 (totaling $630.00 for parts, not including labor). What use is a warranty if you have to pay as much to repair it if it was out of warranty? It took them 2 days to diagnose it, and they wanted to keep my car over the weekend. Its not rocket science to replace a dead battery. Its literally a 5 minute job. Im disappointed at the amount of my time that they have wasted. The battery only charges to 10.6 volts (dead cell, faulty product). I have completely lost faith in BMW. I have had transmission problems since 5,000 miles (2nd gear synchro 6MT) that the dealer has failed to replace under warranty. When I purchased the car, it came with 2 bad rims.Heres my current BMW Warranty experience: Did the custom-ordered car come with bad rims? Blame customer. Is the car transmission failing at 5,000 Miles? Blame customer. Does the car battery have dead cells? Blame customer. There is poor communication with customers and lack of communication.

I purchased a BMW X5 on August 9/15 and have had good experience with the free maintenance on an annual basis. As I approached the 4 year expire date (August 9/19) I was not able to have the vehicle service before that date. I planned to have the vehicle serviced for the last free visit on September 9/19 and was told that the agreement had expired and that there would be no further free visit. As I had initially paid more than I should have for the vehicle (including 4 free maintenance visits) I feel that the final visit should have been honored. I contacted BMW USA and they (unfortunately) will not allow any maintenance past the expiry date. This is a warning to others before you purchase a BMW - DO NOT MISS YOUR FINAL VISIT. I will not be purchasing a future vehicle from BMW.

I bought a BMW with extended warranty which covers paint, tires, windshield etc. I was not told about the full deal. I was misinformed about windshield because their extended warranty only covers it one time! If it happens again no one will help. I was not told and didnt read the fine print. Now I had also coverage for paint and had a scratch in the bumper. They said its accidental or driver error. I dont understand what I should do at this point. All I did was parked the car in the Home Depot parking lot and came back to see the bumper scratch. Now its not covered according to the BMW 3rd party coverage. I asked under what criteria my scratch is not covered and what did you based on? They said picture and some and someone came and looked at it and thinks that its not covered.I went and spoke to the sales manager. He said that you paid $2000 for windshield protection and now you already got the money back and just be happy about it. I paid almost around 8000 for extended warranty. No one is able to help me out at this point. I called IBC and they said they dont deal with extended warranty and ask me to call and talk to my local MP!!! Can anyone help?

I bought a brand new 2013 BMW 650i Gran Coupe xDrive which cost me $104K. After driving my car 13k miles, I got an oil change from a non BMW repair center which is okay according to BMW. The shop was not able to take off the service light when it turned on at 15k miles. They told me its not a problem because I already got the oil change; I should take it to BMW to take the service light off. Within five days, my car shut down and I got it towed to BMW of Bayside. When I took it to BMW of Bayside, they automatically declined my service because I never took the car for an oil change at a BMW dealer and told me I owe $18,500 for a new engine. I spoke to the service manager and I told him I had a valid receipt for repair. He was quick to answer, It doesnt matter to me. Your cars warranty is void. I quickly reached out to BMW of NA and going back and forth, they asked to see the receipt just to waste my time for two months. Now BMW of Bayside and BMW NA does not want to give me information or a reason why they arent covering me especially after BMW of Bayside told me when they received the car, it had only 4.5 quarts in the car and only 3500 miles over the normal 15000 miles per oil change limit, which should be enough to drive it even if I didnt get an oil change. Im now in the position of not paying for my car and leaving it in the shop. I will burn my credit before I shell out $28k for a warranty item!

My 2008 BMW wouldnt start and the dealership said it was a fuel/air intake problem that would need $800 to fix. It was a reasonable estimate until they fixed it. Their story is that when they went to reactivate the computer after fixing the original problem, the radio crashed--not their fault, they said. It was for an additional $1,800. Are you kidding me?

I love the performance and road handling of the BMW 328i. But I dont like that I dont have a spare tire. The repairs are pricey, but worth it. This car is also very fuel efficient.

I have a BMW X3 30i and my brake light, 4x4 light, and airbag light came on. I found out it may be my actuator, transfer case, or transfer gear. Anyways to make a long story short, I looked up this issue and found out this is not just a small problem but many older BMWs are all having the same problem. Apparently, they made the transfer gear out of plastic which tends to wear out right away. I thought this was something that maybe just a few cars were experiencing, but going on the internet, a lot of these BMWs are having the same problem. Is there a recall for this issue because there should be if BMW is making this actuator to fail on a lot of BMWs.

I purchased a vehicle from this used car dealer that was supposed to be a certified BMW and Ive been having problems with the car since buying it. Ive had the car for three months and every month, the car has been in the shop. I have spoken to the manager about the problems, but kept getting the runaround. Now Ive had the car for three months and theres a clicking sound when I make a left turn. When I told the manager about this problem, he told me I have to pay for parts and labor. I paid $2,000 for a car that was supposed to be certified thats really not. I was sold a car that is supposed to be 160 points certified and was not. This dealer is telling me that I have to pay for parts and labors on a car I only had for three months and now Im having a hard time getting anything done with the management which I paid $2,000 to for a car that I shouldnt be paying to repair.

I purchased a 2008 BMW 335i as a second owner. Then, I discovered after the purchase that the title was branded lemon--manufacturer buy-back. Carfax did not have the word lemon until two years later when the state of California required the word lemon be added. Regardless, the BMW was a buy-back at 4,000 miles because the fuel pump failed. Eight months later, the below recall was issued:VOLUNTARY RECALL: BMW High-Pressure Fuel Pump Voluntary Emissions Recall--models w/ N54.The upshot of this is that my car was branded a lemon due to manufacturing failure but none of the cars post recall were branded as such. BMW refuses to intervene on my behalf to the California DMV, to reserve the title branding; thus, leaving my car worth 25% less than comparable values for this particular model. While trying to trade it at a BMW dealership, they confirmed that it wasnt worth 60% of comparable values.Doesnt BMW USA have a responsibility to make this right? None of this would have been known by me had I not seen a Carfax with the updated lemon language and had I not tried to sell the car, now with 35K miles on it. Please help me. BMW has flatly said that there is no recourse for me.

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

I own a BMW X5 which I bought in 2011 (manufacturing year 2008) with 24k in it. The car was running good for 3 years. We changed the tires in 2013 because we were told by our BMW technicians to do so. I cant remember whether we have changed any of our cars tires within 30,000 miles. Since we are ready to go for long drive, we didnt take any chance. Cost of four tires $1400. Oil change is around $180. Just after 50,000 miles, problems started. In 2014 winter time the car had starting problems. In the morning after several try, it would start. This year in January when the temperature was very low, the car stopped one evening. I couldnt start it. It was towed to the nearest battery shop (NTB) and the technician tested the battery. It came very low and I changed the battery. Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds check engine light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the check engine light kept on coming back. My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the check engine light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didnt do. This is my first and last BMW. Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

I am overly wrought about my purchase of a 1994 BMW (purchased in 2003 with only 62,000 miles). It now has 132,000 miles on it. The following has happened in the last three years: the transmission went out, air conditioning went out, SRS system is down, radiator went out (2 times), $2,000 of leaks, and lumbar adjustment (both seats) broken.

Do not buy any BMW products at all. It is not a suggestion but it is a warning as you will regret if anything will go wrong. They are only profit oriented company and do not show any sympathy or care about their customers or general public. My brand new X7 was on fire last month without any indication on the dashboard. Me and my entire family (including 2 kids and 2 senior citizens) were in the car when the car started throwing smokes without any indication. I acted on time and stopped the car and we all left the car. While taking out my 4 years daughter from the car seat the car literally went on fire from the engine. It was freezing cold day with a single degree temperature and snowing and we all were standing outside until the fire dept arrived. We we all lucky that we survived without any physical injury but mental trauma was never less after that incident.I called BMW NA and filed a complaint to start an investigation as I also saw an article sent over by my friend from CNN where BMW is being sued in South Korea for the same engine fire issue. They acted so negligently that on the scheduled inspection day the public relation officer called me and told me that they didnt get an access of a car from insurance company as it was not communicated with them...Seriously? This shows how lightly they took the entire incident. In the end they wanted to offer me 2 month of lease payment and wanted me to buy or lease new BMW and sign a contingency not to disclose this information to NHSTA or any other places including social media. I declined their charity and chose to go out in public to educate them not to go for BMW brand. It is a known issue of BMW that their cars go on fire lot more frequently than any other manufacturers.DO NOT BUY BMW...THEY ARE VERY PATHETIC IN CUSTOMER SERVICE AS WELL AS PUBLIC SAFETY. SPREAD THESE WORDS OUT TO AS MANY PEOPLE AS POSSIBLE AS I CANT SUE THEM AS NY STATE LAW DOES NOT HOLD THEM RESPONSIBLE BECAUSE NO PERSON WAS INJURED PHYSICALLY. IF YOU NEED ANY OTHER INFORMATION ABOUT HOW BMW IS BEING SUED THEN GOOGLE HOW THEYRE BEING SUED IN SOUTH KOREA AND IT WILL SHOW UP...

It sounds like a tractor and it drives like one. Engine is struggeling under 3000 rpm and above it, the vibrations are so severe that you will think twice about driving above 60 miles per hour for extended periods of time. The Rotax engine is the worst engine I have ever driven. Good for your lawnmower but that,s it. And, in my opinion, not worthy of the BMW badge.Pro,s: it is reliable, cheap to maintain, and easy to handle.

I purchased a BMW 550i new from the dealer ($75K). I was sold a maintenance warranty on the understanding that it covered the cost of replacing the brakes at 80K miles. When it reached the 80K I was told that the brakes still had too much life on them to replace and since the 5-year warranty was expiring, they would not replace the brakes. Theres some small print that was not clear that allows them to do this. DONT BUY THE EXTENDED SERVICE WARRANTY if you decide to purchase a BMW. Its a total rip off. Unless you drive very aggressively, you will basically overpay for for oil changes and windshield wipers. Read on about whether you should buy a BMW.While I liked the car, it has had an endless set of repairs. This was fine while it was under warranty but a money drain once it was off warranty. DO NOT BUY A BMW. Better off choosing another German engineered car or something Japanese. Will never buy another BMW and will share my story with anyone who will listen.

I love to drive the BMW 640i (plus the look). And people love the look too. Its fun, responsive, fast, gorgeous, awesome driving machine, tight (no rattles or squeaks), super-incredible convertible and eye catching! You feel totally in control when driving this 6 series car. Turning radius is awesome too! Need acceleration? No problem. Ever. Fully loaded this car does almost everything! Cameras all around can show if you are evenly in a parking space! Write addresses on the ceramic dial for navigation. Or talk to the car to get directions or to make a call on the phone. On cruise control, it will slow itself if a car gets too close! One touch and the convertible top opens or closes by itself. Check the car, unlock it, turn on the lights, or even sound the horn from my phone! Or turn on the ventilation in the car from my phone if it is too hot out so the car will be cooler when I get in! And if I need any kind of help - at all - I can contact my “always there” BMW assist! They will answer questions, send directions, give suggestions, talk to me, read to me, anything! Seems like there is nothing that this car isn’t able to do! Cannot imagine a better-looking or driving vehicle!!!

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

I leased a 2015 320i BMW. The check engine light turned on. When I took it to BMW they told that unfortunately they have put a sensor in the bottom of the car and that the sensor has no cover. Since BMW are low cars and the city is full of bumps and potholes the cables of the sensor broke. They told me that the warranty doesnt cover that. I had to pay for the part and hours of labor. I believe its not fair to any bmw customer that because bmw (unfortunately) located a sensor in an inappropriate place and decided not cover it, we have to pay for that when it should be included on the warranty.

Im owner of BMW X6 5,0 Xdrive (2009). I bought this car like a new one. This is my third BMW. After 63 000km BMW service-car repair-a new engine. Because the car big, oil losses. After this repair many times Engine Fault on my board computer BMW X6. After Engine Fault a complete loss of power. Very danger! Every time in BMW service they told me... Dont worry.. we will repair it. After BMW service -car repair - a new both turbo there - but next ENGINE FAULT, BMW service-car repair- a new injections there - but next ENGINE FAULT, BMW service-car repair- a new cylinders, but next ENGINE FAULT, BMW service-car repair-a new injections again, but next ENGINE FAULT. BMW service-car repair-fuel pump, but next ENGINE FAULT... BMW service-car repair both catalysts and more other parts... but ENGINE FAULT.. is still again and again there! The inappropriate condition of the car (BMW X6 5,0 xi) has several times put not only the lives of my family and me at risk but threatened also the lives of other drivers on the road. All these extremely risky situations were caused by repeated errors in the engine when in use followed by a complete loss of power. Dont buy BMW, if you love your life and your family!

My car was at Spring Valley BMW for a week being serviced. I went to pick up my car, paid, got in and drove home for my brother to scream at me “KIMBERLY what the ** happen to your car!” I’m like, What! He said, “You don’t ** see that! I looked and my mouth dropped right away. I went back to BMW. My back bumper was smashed and my light was broken. I was gone not even 10 minutes. The manager at BMW was very rude and nasty telling me this did not happen there. And I was responsible to cover the damage. Someone at BMW while in their possession crashed my car. Backed it in and knew I would get in and drive off. I took my car in for internal problems nothing having to do with the body. I did know I had to do a 360. My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper! That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.

I have a 2004 BMW 530i that was paid off. My daughter came home from work and parked it on the driveway and 2 hours after the trunk of the car caught on fire. The fire marshal said it was due the battery and the red wire in the trunk. I did not have comprehensive or collision insurance so the insurance company did not pay so I call BMW to let them know and I found out that there was other BMW that was in fire because the same issue. BMW took the car to evaluate the fire and then they came back and tell me the they are not responsible and offer 5k toward a certified or new BMW. I said I was not able to buy a new BMW at this point and BMW said we cannot help now. Im left without a car but I found out that BMW had a million car recall because that issue and the NBC news have other news on that issue as well but at the end nothing was done from BMW. I advise anyone with a 2004 to 2010 BMW 5 or 3 series get the car checked and file a complaint with anyone who listen thank you. At the end my car was totaled.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

My 2006 BMW 325i passenger seat sensor failure causes SRS (airbag system) light on dashboard to remain on. There exists a recall for this known manufacturing defect (National Highway Safety Administration Campaign 08V384000), which results in disabling the passenger airbag. This caused me to fail the annual inspection with only one option to pass, which will cost over $1000. Although this recall exists for my model and year, BMW USA claims my VIN is not part of the recall, in spite of the fact that my car presents this hazard.

I recently waited 3:15 minutes in my car for the towing company that BMW contracted to get to me. Im in the Chicago metro area. There are literally hundreds of towing companies and absolutely NO reason for this to happen. I hit a pothole and blew out my right front tire. I called BMW RA and received the confirmation email and ETA at 4:14 pm. The ETA for the tow truck was originally set for 5:53 pm, a full 90 minutes from the time I placed the call. That time came and went and no tow truck. I called back and BMW RA said, We contacted them, they are running a little behind and will be there in 30 min. That was a bold-faced lie, because I then received another text from R.A. stating that the NEW ETA was 6:40 pm, which was a full HOUR longer. 6:40 pm came and went and I called AGAIN. I was told at that point, We contacted the company and the driver is 15 minutes away. That was a bold-faced lie because shortly after that call I received another text changing the ETA to 7:12 pm. I called back and started screaming and they said they contacted a 2nd towing company just in case the original company didnt show. At 7:30 pm a different company showed up and that driver showed me his phone to prove to me that he had just been dispatched 15 min. earlier. The original company NEVER SHOWED. This is proof that the BMW RA people were lying right to my face and is also BEYOND PATHETIC that I had to wait in my car for 3:15 min. no bathroom, no food, running out of gas in the Winter in Chicago. This is the 2nd bad experience Ive had with BMW Roadside Assist. and I have to tell you I will think twice about purchasing another BMW. I didnt have these issues with Mercedes.

I own a 2007 BMW (American spec) 328 XI with only 67,719 miles on it. On November 10, 2014 while in Ramstein I discovered that the reverse gear wasnt working. I went to the BMW dealership in K-Town to have it looked at before I traveled back home, three hours away, since I didnt have an appointment they had me wait 3 hours to be seen. The gentleman who I finally spoke to, he actually walk me out to my car and check it out for himself, told me that I was good to drive home and that there was nothing that they could do for me. I would have to make an appointment. On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldnt help me since I was in Europe.I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasnt getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasnt in America. They were unable to call Europe on my behalf.Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasnt the rings changed out when the previous owners took the car in for service?On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasnt done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him Will BMW give me a good will to help with the cost and he told me No! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and theres nothing that can be done.I asked him if I could speak to the supervisor and he told me no. I asked if I could speak to the supervisors supervisor and he told me no. I told him that I didnt understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the driving experience. However, I am experiencing the sitting experience . I told him that if I was in the states that Im sure BMW of North America would assist me and he told me Youre in Europe, not America. You can go back to America. I told him that I was offended and I have never been treated with such disrespect. I am going to let all the soldiers and families know how I was treated. He said ok and hung up.I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. Its obvious they dont care about their customers let alone US Army Soldiers!!!

Two weeks ago we had great pleasure in taking BMW Arden to the small claims court. My daughters 18 month old BMW had a faulty wishbone arm. It should have been repaired under warranty but she had to pay the insurance excess of £395. We had a small win as BMW had to pay it back. I know it wasnt much but at the end of the day it was the principle.Here is how it began: BMW Series 1. On 17 September 2017 my daughter Sam stopped at traffic lights to turn right into the Esso garage. When the lights changed, she moved slowly away, at this point the wishbone arm snapped causing her to catch the car in front. A passing mechanic who has his own garage examined the car and said it had issues. The only marks on her car was a small dent and scratch as the photos show. We sent photos to an online mechanic, he said that slight knock would not have caused the wishbone arm to snap.Her insurance company transported the car to their garage in Ashford. A couple of days later BMW asked Sam if they could take it to BMW Arden to undergo repairs as it was still under warranty. When she collected her car a month later, she was shocked when she had to pay her insurance excess of £395.00, she’d been told it was being repaired under warranty.It is apparent that at no time Ageas the insurance company inspected the vehicle. A letter dated 6th March 2018 states “I have reviewed our Audatex report from Arden Maidstone repairers who have not advised in their comments on the engineers report that the drive shaft snapped due to wear and tear or due to being faulty. Had they seen the car then they would have known it was the wishbone arm and not the driveshaft. They also wouldn’t have had to ask BMW what caused it to snap!We wrote and complained to BMW Arden, BMW Customer Services and the Ombudsman. They all said the insurance company carried out the repair so you have to pay. Her authorized repair company in Ashford did not do the repair, BMW Arden did and then invoiced the insurance company for £4550,09. Our mechanic said the cost should have been no more than £500. A solicitor advised me the onus of responsibility lay with Arden BMW, she said the insurance company was just doing their job.On July 6th, 2018 I wrote a final letter to Gary ** the assistant service manager at BMW Arden, His last email said, “The possible cause of the broken wishbone arm was wear and tear.” At the time my daughter’s car was 18 months old with under 7000 on the clock, so how could it have been wear and tear? We believe it had a faulty wishbone arm from new or it was in an accident when it was delivered to Arden Maidstone.

I got my engine car (BMW E46/320D). Its hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

I bought a 2007 BMW 550i with 50000 miles on it. So far I have spent almost 2000 in repairs but nothing has really been fixed, my transmission hard shifts between 1 and 2nd same downshifting, it jerks when taking off basically giving you whiplash starting off. Ive had the car reprogrammed twice, all that did was turn my entertainment screen sea green. They say I need a valve body which is a $2000 dollar part inside the transmission which my aftermarket warranty would not cover because they said since its electrical they wont cover it. But the warranty states they cover internal tranny parts which is another rip off these warranty companies. AC compressor failed, water pump failed. Suspension sucks, it shakes. Have bought new tires and like 5 wheel balancings and still vibrates at 60 mph. And the car only has 61000 miles on it right now. This is my second BMW, they both sucked, spent way too much repairing these cars and time wasted. It will be my last BMW and the dealer will not address most of these problems, they recommend getting just a whole new part so 40,00 miles later that part will do the same crap. Fail!

Share my unfortunate experience with BMW quality! I bought a BMW X1 about 4 years 9 months ago. Troubles started just after bought it. This and that warning lights came up often. After about one year, the battery drains all the time, have to replace the whole electric and battery system. A few weeks ago, just about 9 months out of the warranty, I drove it to Utah for a vacation. When I drove back home, it broke down in a city with transmission malfunction warning on the way. I have to tow it to the city BMW service for repair. After spent more than $1200, I still cannot drive it back home. It needs to replace the transmission, costs more than $11000. Left me with no other options, I have to sell it to the BMW dealer cheap and rent a car back home! This car only has 47000 miles, the transmission is gone!

I leased 2014 328i since Feb. 2014 and has 4600 miles on it and just went to BMW service for the fourth time with same issues. First they cant duplicate the issue then second time foreman got into my car and verified the noise. Third time, they could not verify again when the noise still continues and fourth time, I decide to take it to different BMW service center and the mechanic sat with me and verified the noise is there and wrote on service report. But, as I picking it up the noise were still there and I notified BMW north America but no response. What should I do? Should I hire a lawyer? Or is it something I can deal with BMW North America?

My new vehicle is the worst experience I ever had. Wind noise creates so much distraction while driving that I feel safety issues are questionable. While driving I cannot focus on the road because the only thing I can hear is wind noise. I took vehicle to dealership twice, and third time they refused to take it in. They said that all of them are like that. I made a mistake to trade in my 2007 328i, which never made any noises. BMW needs to supply complimentary helmets with every new sold vehicle because that appears to be only cure. I tried turning my radio volume up, and still I can hear it. But another thing that worries me is that I have constant headache from the volume. Does anyone experience the same issues? I have called the manufacturer, and they are not concerned at all.

I brought my 2006 325i into the dealership because the molding on the front windshield is disintegrating to the point that the windshield edges are exposed and water will start seeping into the car. The weather strips on the passenger and the driver sides are also ripped, and the roof moldings are peeling and unsightly. Obviously, the materials used when building this car were cheap. The car was not cheap!The dealer indicated that BMW will not cover this service because the car is no longer under warranty or extended warranty. My argument is that if BMW is selling the ultimate driving machine, it should stand behind its product. My son drives a 10-year-old Honda Accord that has moldings in better condition than my BMW!The representative then proceeded to tell me about other services that the car needs: wheel alignment, steering wheel service, etc. that are more important than the aesthetics (molding). I told him that if the molding on the front windshield is not repaired, I will get water damage after the next rain.I will never buy another BMW and I will make sure my friends know how cheaply made the car is, at a very steep price!

Less than a month ago I made a terrible decision of switching from Toyota to BMW. I was surprised to find that my new car is causing serious BACK issues on my body. I called BMW to request a car return or exchange they said no. Now I have a super expensive car that I can’t drive because if I keep driving it will cause serious back pain to develop on my body. I believe all sports models that have the seat low cause lower back issues. Shout me an email if anyone is experiencing similar issues with BMW.

I purchased this vehicle brand new. During the warranty period, there were issues that were resolved. However, at only 67k miles the car is no longer under warranty and starting to fall apart. My problems have been a bad blower motor, steering angle sensor and water pump. Its unfortunate that BMW strives on quality when their vehicles cannot reach 100k. From my experience, BMW is overrated and their customer service is even worse.

I have had my 2011 528I since 09-02-11. Its a great car. BMW advertises that the only thing you have to pay for is tires and gas. I complained about the $1900 NAV system, and that it was not very user friendly, and that my $200 Magellan was a much better device. I had gone to the dealer, asking for a software upgrade, as the device had trouble finding known businesses that I attempted to locate as a test of the system. I was told that it would cost me $400 for an upgrade (which they recommend 4 times a year). I can buy 2 Magellans with free lifetime upgrades for that price. When I complained to BMW USA, they told me they had no control over local dealers, and they could charge any price they wanted. So much for the Tires & Gas.

Im leasing a 2017 230i xDrive Convertible. In one year and 12K miles, Ive already had to replace 3 run flat tires at a cost of $400-$500. Now I know why I was offered insurance at the time of my lease, which I didnt take. Ive never needed it before. No one explained the issues with these tires. Now I find myself either having to make a one time payment of $1,300 for the insurance for the remainder of my lease; put regular tires on the car but run the risk of damaging the transfer case ($4-5K repair) or continuing replacing tires every time I hit a pothole. This is my Ultimate Driving Experience; NOT!!! Horrific experience; never again; a total disappointment.

I am sending this complaint because I would like to leave a precedent in relation to BMWs poor service (customer service, car technical service department, and the financial department). When I got my car lease BMW in 2016, I got the tire and wheel protection they offered me. But it was the worst decision I took. This protection never cover me beside is the worst protection according with the policy. I got the tires and Wheels insurance which covered any damage that might arise. A few weeks ago I saw the need to carry my car because the screen showed that the tires on the back of the car were with air deficit, in addition to a physical malformation that we noticed one of the wheels (bowel). After reviewing it in the service, they came to the conclusion that the two rear tires had to be changed, but that the insurance only covered one, and the other would not be covered because it did not have a hole or a nail. Irresponsible situation on the part of them, taking into account that if I had continued with that car because of that bad physical formation of the tire I could have exposed myself to having an accident that could possibly have generated death or physical damage. I explained the situation and obtained the advice of both mechanics, lawyers, and BMW employees, who concluded that they did not know why I had not covered the insurance. Finally pay to be able to withdraw my car. Now I receive a bill where I have to pay the dealers fee in addition to a remaining payment. I think BMW irresponsible, because in my case I was forced to deliver the car before the time because I did not feel safe driving a car in which I had no guarantees. Because of this, I am in the process of sending a complaint to the BBB or consult it having illegal process initiated. Thank you.

I had the X7 for 2 years (2019) and 42,000 miles. Going through a school zone my steering AND brakes went COMPLETELY out as kids were crossing. Luckily there was a bend in the road and I was going uphill. I went off the road (not by my doing). A non-event. BMW acknowledged there was a software issue. I sold the SUV immediately! DO NOT BUY THIS VEHICLE...I am a 61 year old man. You have been warned. Oh by the way, BMW did NOT stand behind the vehicle..Email [email protected] VP of BMW or Caitlin **, Executive Customer Relations and Services. Tel: **....National Service Director....They are both useless

Have owned Chevys, Fords, Hondas, Lexus, Jeeps, but none of them compared to the Junk of a BMW. I thought Ford was the worst vehicle I have owned...until I decided to purchase The ultimate driving machine against the advice of my 5 uncles who are mechanics. Thought Why not see what these High class cars? I am now a believer that these cars are sold to wealthy people mostly who know nothing about cars other than the reputation they have amongst the wealthy. With under 100k I had a leaky valve cover gasket, which caused my ignition coils to go out and have to be replaced. After that repair the fuel pump needed replaced then following that the injectors needed replaced. Luckily for me, I bought the extended warranty and those repairs were covered. After it broke 100k miles I pulled out of my driveway and noticed a bunch of steam coming from under the hood. After further examination I found that BMW used a cheap assistance black piece of plastic literally comparable to the material a plastic straw from McDonalds is made out of. Well that cheap piece had crumbled. After repairing that problem, the check engine light came on again, from leaky valve cover again, fouling the ignition coils, again. Immediately following that repair... It has snowed and I was sitting in my car with the heater on, when a big plume of smoke came out from under the dash. I immediately shut the car off and located the problem. Hindsight I should have just let the car catch fire and burn to the ground. Turns out that there has been a slow drip coming from the cabin air filter, which dripped down behind the dash onto the heater fan, which made its way slowly down to the heater fan regulator and eventually made its way inside the regulator, which with a well engineered vehicle, should have just blown the fuse. Instead of the fuse blowing, the regulator grounded out melted the connector inside the regulator and melted the wires down to copper wire about 3 inches down the wire harness. When the repairs were finished, hooked the battery back up and started the car, went to look under the hood to check everything going out just to notice a ton of oil that was spewing out of my oil filter housing between the engine and housing. Oh yeah and heater doesnt work still. Next is the heater fan which had no sign of a short but is now fried too. For how great these cars are suppose to be, I would take it from someone who has a familiarity with working on vehicles. Buy Honda, Toyota, Acura, or Lexus. DO NOT BUY A BMW!! Unless you want to ride in a stylish unreliable Piece of Junk. It is fun to drive when it works. However being stranded on the side of the road, especially in a subfreezing climate sucks. I have had as many problems with this car than I have had with an old 1996 Honda Accord with 300k plus miles on it. Theres now only 112k on the BMW and I am driving the old Honda again. Even my 91 Honda crx with 160k miles has had fewer problems than this car. My BMW HAS even had more problems than my old 92 Ford 250 with 212k on it.If you have the money for a BMW, save yourself the headache and get a Lexus or Acura. I will never recommend a BMW to anyone. In fact I have kept 4 people at work from making the same mistake as me. When I get it fixed to drive again, I am getting rid of it. I will never own another nor do I recommend buying one, unless you like to spend thousands and thousands and thousands on repairs or you like to work on cars. The amount of money repairs and maintenance cost, a person could buy 2 cars instead of 1 BMW.

I have never had a worse experience in purchasing a new car than from Schomp BMW (Highlands Ranch, CO). Sales people were warm and friendly but management and the quality of the car was terrible. The day I took the car off the lot, check engine light came on. Called my sales rep and he asked me to bring the car in to get it reviewed and fixed. Two weeks later, I got the car back. One week after that, engine light came on, yet again. Same as before, waited two weeks to get the car back. I was hoping this was the end of it. One day later, check engine light. At this point, I was incredibly frustrated and concerned that I bought a lemon given its been in the shop 3 times with less than 400 miles on the car.Asked Schomp BMW to provide an extended warranty given how many times I had to bring it back into the shop for repairs. Management was willing to look into the warranty and mentioned they would go to bat for me. They also asked if I would be willing to pay another $1K for the warranty if needed and wanted to manage expectations. I said absolutely not given the number of issues I have had with the brand new car. They called me back a couple days later and said they could provide the warranty if I pay $2K. Thats double what they initially told me! You dont set the anchor price in one conversation and then double it in another. Thats Sales 101.I ended up giving the car back to Schomp and getting a refund. Its a bummer. I really liked the car and was also working with the Sales rep on purchasing another vehicle. They are playing the short game and lost a long-term customer as I will never buy a BWM or another car from a Schomp dealership. What a terrible experience.

I have a 2007 BMW 328xi with 70000 miles. The car broke down on the highway few days ago. I found out that BMW from 2007 to 2011 started to have electrical problems. This makes the car shut down completely at any time.

I own a 2007 335i, which I purchased from BMW dealer, and always had it serviced by a BMW dealer. Around 35,000 miles I began having repeated problems with oil leaks, the service engine light would constantly come on and the engine wasnt performing properly. I was told that the codes just needed to be reset and that the problems were fixed. A few days later the check service engine light came on again. I went back to the dealership and was told it was the code for the fuel pump plausibility and all they had to do was to reset it with the software and it would be fine.A week later the same thing happened. This time around I asked them to take a look at the issue. I once again was told that the problem was fixed and that the codes just needed to be reset. The check engine light would come on regularly and I was always told the same thing - that it was due to the software update but the car had no issues.I took my car in to the dealership right before 50,000 miles and before the warranty expired to have an oil change and at that time I was told that the car had an oil leak and the fuel pump had to be replaced. They replaced it and reset the codes once again. I explained the car was not driving properly, as it would jolt and it wouldnt accelerate. The service rep said he would check on that and make the necessary repairs. I left the dealership and on my way home the service engine light came on once again. I went back to the dealership and was told they needed to reset the codes again.A few months later, I noticed the car was leaking oil and the engine was not running properly. The service engine light was also back on. I took it to the dealership and was told it was the fuel pump, and there was a problem with the turbochargers and engine. I was told it would not be covered under the warranty as the warranty had just expired. I had them do them complete the repairs as it was necessary. In less than 24 months, Ive had to have the fuel pump and oil gaskets replaced three times.The car went into limp mode as I was driving on a busy intersection and just turned off in the middle of traffic, putting my life as well as other drivers lives in danger. I was struck from behind by a van because the driver didnt anticipate me just stopping without warning. This a huge safety issue and BMW needs to be held accountable for withholding this information from customers. I had to have my car towed to the dealership and they refuse to warranty the defective items.I called BMW North America and spoke Leah in Customer Affairs and she informed me that it was up to the dealership if they wanted to apply the warranty or not. She said it is not up to the corporate office to make those decisions. I also demanded a copy of all my service maintenance records from the BMW dealership where I had the car serviced and they refused to provide them to me.I asked to speak to a supervisor and was transferred to Ross at BMW corporate office. I told him I wanted a copy of all my maintenance records from the SM BMW dealership emailed to me, as I couldnt go there in person but needed to the records to show proof that I had the fuel pump repaired numerous times. He told me he called over to the dealership and requested the records but they refused to email them to me and proceeded to say that they dont have to give me those records.I was beyond appalled that I would be treated that way, after all I had been through given they sold me a product with a manufacturers defect. I explained that the dealership was charging me over $5,500 for the fuel pump and oil gasket repair, yet I had already paid over $8,000 to have it repaired numerous times. The dealership refused to warranty the defective items. I am beyond disgusted with their lies, fraudulent practices and their sheer incompetence. Ive decided to retain legal counsel at this point.