I bought a brand new 2013 BMW 650i Gran Coupe xDrive which cost me $104K. After driving my car 13k miles, I got an oil change from a non BMW repair center which is okay according to BMW. The shop was not able to take off the service light when it turned on at 15k miles. They told me its not a problem because I already got the oil change; I should take it to BMW to take the service light off. Within five days, my car shut down and I got it towed to BMW of Bayside. When I took it to BMW of Bayside, they automatically declined my service because I never took the car for an oil change at a BMW dealer and told me I owe $18,500 for a new engine. I spoke to the service manager and I told him I had a valid receipt for repair. He was quick to answer, It doesnt matter to me. Your cars warranty is void. I quickly reached out to BMW of NA and going back and forth, they asked to see the receipt just to waste my time for two months. Now BMW of Bayside and BMW NA does not want to give me information or a reason why they arent covering me especially after BMW of Bayside told me when they received the car, it had only 4.5 quarts in the car and only 3500 miles over the normal 15000 miles per oil change limit, which should be enough to drive it even if I didnt get an oil change. Im now in the position of not paying for my car and leaving it in the shop. I will burn my credit before I shell out $28k for a warranty item!

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

BMW Serpa, in Newmarket, Ontario, Canada - has the most unprofessional service provider that are more oriented towards how much money they can get out of your pocket (Consumer) before they decide if they will provide you with WHAT GRADE of Service or if they will decide to provide you with a Car for your use while your BMW is in service. BMW Serpa has gone from being low class BMW service Center to the being Most Unprofessional and most horrible place to take your BMW for service or less even to buy your next BMW. They will wipe your feet if you are trying to Buy Your Next BMW, but the minute the funds have exchanged hands, you are in the Doom Land - They do not know you any more. Now only money will talk - if you spend more money at their service desk, then you will get a LOANER CAR - if your work is under the Warranty, then you will be told sorry we do not have any LOANER at this point but we will try our best to get you one very soon. WELL, THE SOON WILL NEVER COME!!!!!!!I bought my BMW X5 from BMW Serpa in Newmarket, Ontario and soon after the driving became kind of rough engine sound and driving experience. Well I called BMW Serpa and was asked to come-on in for service. Well I took my X5 in for service and filed the report with the Service of Engine running rough that was covered under the WARRANTY. First I was asked to pay $158 for Diagnostic check, which I did and asked for a Loaner Car - But was told they had none available at this point (DAY #1).After 2 days and ME Calling them to get update on my BMW, I was told that the Spark Plugs need to reset and they are good and X% running fine now. I picked up the BMW and drove home that late Evening (Day #3) - Well I do not what the hell BMW Serpa did, but the car did not run smooth and was giving the same engine trouble as before. The next morning (DAY # 4) I took my car back to BMW Serpa and filed the same complaint and report of Engine Running Rough, Still giving NO LOANER CAR. Next day (DAY # 5) I did not receive any call from BMW SERPA. (DAY # 6) I called BMW Serpa and request for the service department and was given the Voice Mail and so left a message for them to call me. Well No Calls were received. NOW I AM WITHOUT A CAR for 4 Days. Finally I went to BMW SERPA and spoke to the Owner of the events that took place and Unprofessional Approach of the Service Department of his BMW SERPA.Well, during my visit to BMW Serpa, the service agent said he was going to call me today and that my BMW X5 had some Engine problem and they need to order various engine parts to get them changed that will be done in 4 -5 days. They still did not have any Loaner car for me. WOW! By gods Grace I was called by the service agent and said to come and pick up the LOANER CAR the Next day (DAY # 7).Well the 5 days that was told for repair of my BMW X5 by BMW Serpa was really 14 days. And NO SIR, I did not get any update calls as stated by BMW CANADA (Service Promise to Customers). It was me who was calling BMW SERPA at all time to get update on my car. Well finally after had received NO CALLS from BMW Serpa for 4 days, I called them on Friday Early Afternoon and was told, OH! The papers just came from the service desk, and that they were about to call me as my BMW X5 was ready, but as they were putting the paperwork together, they will call me in few minutes. The few minutes really was few hours. I received call back from BMW SERPA at 17:30 hours and was asked to pick my BMW and it was all tested and ready to go. Well I picked my BMW next day and drove home.Well, the BMW X5 started with same engine trouble within 24 hours of bringing it home from BMW Serpa after having it repaired and tested by the BMW SERPA Service Department. I called the Service Department on Tuesday (DAY # 18) and was attended by Female Service Agent and said she will ask the other Service agent working with me to call me in One Hour. WELL, NO Sir! No calls were received and Next day I called back in the Morning and was asked for Voice Box. I refused and asked to be put on hold until the Service Agent was free to speak to me. After 18 minutes on Hold, he answered and took down my complaint and asked me to drive the BMW back to BMW SERPA, which I refused as it was not safe and asked to arrange Tow to bring the car to Service at BMW SERPA. At 12:16 hours the Tow truck arrived and I went with the Tow truck to BMW SERPA. On arrival, I spoke to the agent at the service desk and was told that I should wait for the service agent who was dealing with me and was on lunch at this point. Also instead to asking me to wait in the waiting area, was told to go for lunch and come back. Well I decided to just wait there as the time was 12:30 hours and I was told the agent will be back at 13:00 hours.At 13:25 hours I went back to the service agent and asked when the other agent was expected back from lunch and was told very soon. So after 30 minute later than what I was told, the agent arrived and at 13:47 hours he came to me and asked for my BMW KEY. At 14:25 hours he came back and said the fuel in the car was only good for 6 KM before empty, I said that was not true and took him to the car and after starting the car, showed him that the car showed still good for another 68KM before reserve (He was trying to put the engine trouble on lack of fuel in the car). Well at 14:38, the agent drove the car to the service line and spoke to the BMW service supervisor to look into the X5 and get it diagnostic tested. Again I was told in few minutes it will be all done and ready to go. This was at 14:55 hours. Finally at 15:45 hours I again approached the service desk and asked for any update was told, OH! I was about to come to you, the problem was in the spark plugs, and as they do not have all the required plugs the car will be ready the next day by late morning.NEXT DAY NOW - I waited for a call from BMW SERPA - But No calls - so as always I called them and again left a Message for them to call me back. No Call back and neither I have any transport at this point. So I called them back and again I demanded to be put on hold, until the service agent was ready to speak to me, In 7 minutes I was speaking to my service agent, who said - he had no idea what was going on, but will find out and get back to me in 10 minutes. Well this time he did call in 10 mins and told me now the spark plugs were okay, but the problem was still existing and that the team was working on the electrical system now, so I said it was all covered under the Warranty and he said YES it was and so I asked for a LOANER CAR and he said they had NO LOANER CAR and he cannot be sure as to when he will have a loaner for me. Also he was unsure as to how long it will take for my BMW X5 to be ready or what was going on.I was once again, left hanging with No CAR, No proper information, No Details on how long the fix will take and neither any words of professional courtesy of what will happen to all my work meetings and my transportation. I had changed from AUTOHAUS BMW to BMW SERPA about 8 months back after 9 years of being a BMW AUTOHAUS customer (Happy One), as the BMW SERPA was closer to my house. But I do regret going to BMW SERPA and am most disappointed in the level of service provided by this BMW SERPA in Newmarket, Ontario, CANADA. Be Smart and stay away from BMW SERPA. Unless you like giving away your money with NO Accountability at all with this service provider, BMW SERPA. Best to go to other BMW Dealer! BMW SERPA = UNPROFESSIONAL.

3001 bmw 740il - Bought this auto from private party for 4000 dollars as a favor for them. What a piece of junk to try and revive. BMW hides from USA rules in their failures. Beware of the newness and glamor of their models. The truth is we the consumers have to fix and try to accomplish a better product all on our own. This might seem as a bit of **. But buy American built products and German engineering might seem glamorous but GOD loves AMERICA for a reason.

I leased 2014 328i since Feb. 2014 and has 4600 miles on it and just went to BMW service for the fourth time with same issues. First they cant duplicate the issue then second time foreman got into my car and verified the noise. Third time, they could not verify again when the noise still continues and fourth time, I decide to take it to different BMW service center and the mechanic sat with me and verified the noise is there and wrote on service report. But, as I picking it up the noise were still there and I notified BMW north America but no response. What should I do? Should I hire a lawyer? Or is it something I can deal with BMW North America?

BMW Financial is irresponsible and incompetent in managing consumer accounts. I had an account with BMW and made payments through Moneygram over a period of four months. Moneygram was not informed BMW was no longer using their services, even though each payment appeared to be received by BMW Financial. My car broke down. I took it to the dealer and it was repossessed for non payment, even though I had receipts indicating payments had been made. As a result, I was stranded in another state with a child. And they wouldnt accept the payments, even though cash was offered to immediately cover the payments they purportedly didnt receive. I will never buy another BMW or deal with their financial services, which appear to be managed by over zealous teens. They have no future other than pretending to have authority over people who drive cars they otherwise probably couldnt afford.

I brought my car in for an issue dealing with the airbag light illuminated on my dashboard. After being given an appointment 3 weeks after I asked for one, I was told that it was a seat motor issue and that the car thinks there is a passenger in the seat and will activate even if none is sitting there in an accident. The repair would cost over $1500. I rejected the offer but asked if they could take off the warning light. They said that it was impossible, that only if they repaired it could that happen.As I was waiting for the return of my car, they told me that now my passenger window wouldnt go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told Thats the price. $250. I paid.When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

Started with bald tires (VERY BALD, bands showing) at 7K miles. Going through tires every 7K miles. Engine light issues - they blamed the diesel version of the vehicle. Was in the shop for over a month on and off for that issue. Now the car has 25K miles and both brakes needed replacing, front & back. Trunk lid issues, driving alone and light comes on. Light wont go out and lid wont close. What a disappointment.

I have finally decided to share this with all so that everyone who owns a BMW i8 understands what can happen! The purpose of me sharing this with you is that The Ultimate Driving Machine did not turn out to be ultimate for us! This was a very traumatic experience for us. My daughter and I still have nightmares about it. Thank God my daughter and I got out of the car in time before it bursted into flames. Please note this car is not even a year old and less than 7000 miles! The worst part was I was scared and panicked as I could not open the wing door. This happened on September 2nd 2017!

On Sunday, my son, whom drives a 2008 328xi was driving, when all of a sudden, abs, dcs and critical engine malfunction lights came on and the car shut off. He swerved off the road and managed not to hit anything or anyone. The people behind him were all ok as well. God was watching my child. We towed the car to BMW and when they called me with an estimate I was shocked. I asked one question, why was there no warning lights that would warn him that his engine was going to malfunction? I was told, sometimes a person wakes up in the morning and by the afternoon they had a heart attack and die. Wow! When I said that my child was the one driving, I was told, if I cared so much about my child, I should think about putting my child in a newer car that does not have 111,000 miles on it. No words!When I purchased the car 4 years ago, it had 50,000 miles on it. The salesman told me that a BMW engine just starts to put at 100,000 miles. Funny, how when something goes wrong, then its an old car. Currently, there are 57 BMWs around me that are being sold at BMW dealerships with mileage over 100,000 and they are not cheap. I am upset and saddened that a BMW service tech would be as insensitive and a whole lot more.

This is my first BMW and my last. While the car is fun to drive when it works, it has had such major issues (and now expenses) that it ruins the experience. Initially, the engine started to misfire. Eventually, when the car was pouring smoke out the back and would barely move, BMW replaced three injectors and a high-pressure fuel pump. After that work, the car ran fine but this was unfortunate because a check engine light came on within two weeks. I didn’t pursue it because the car was running well but should have because the warranty on the catalytic converter expired just then and it failed almost certainly due to the bad injectors (look it up). I’m now looking at a $4k bill for a single bad catalytic converter. I own a Lexus and a Honda and they give me zero trouble. I will simply stick with the Japanese brands from now on.

I have purchased 3 consecutive BMWs. I love the brand. Ive had my most recent vehicle for 3 months, a 535i, and its a great car. I noticed that one of my door handle trim pieces was missing and the other was loose. I looked for damage and there wasnt any. I went to the dealer and they were very helpful and accommodating. They took pictures, took notice of there not being any damage, and they said they would contact BMW on my behalf. A few days later the dealer called me to let me know that BMW would not offer assistance. The resolution they suggested is that I purchase new door handles plus the cost of programming comfort access because the trim pieces are not sold separately. ($500+ Per Handle.)After, I have spoken to BMW independent of the dealer and they are asking for more pictures. I dont understand this since they already have them. I conclude that the trim pieces have fallen off due to a problem with the adhesive not performing to specs (The trim piece itself is made of plastic with tape strip on the inner side). I am very disappointed that as a loyal customer, I would be dismissed in this fashion. I just spent over $60k for this vehicle.

BMW decided to charge me an extra months payment after the trade-in of my car. I didnt even own the car at that point. Couldnt drive it, couldnt see it. Of course customer service was condescending trying to make me feel like I am stupid for request my funds returned for an item I didnt have use over. From one to the other rep I spoke with didnt even know the correct policies of the company for different situations. I got the runaround. Learn from my mistake, avoid BMW!

Great cars, drives impeccably, corners like it’s on rails, fast. All wheel drive, aluminum front end so it’s light and agile, smooth 6 cylinder engine. Comfort seats are awesome and plush along with comfort access for convenience.

I have recently bought myself a 530D BMW, FPJ875MP, from the Zambesi BMW dealership in Pretoria. I based my purchase on the following reasons; safety of my family, whom I believe we all value. I have always associated BMW with high standards in terms of safety and service delivery. This was still my opinion even after I purchased the vehicle. Looking back now, I feel the sales person did not portray the actual facts about the vehicle that was sold to me. If I purchased the vehicle from a private dealer then I understand the risk, however, I came to a reputable dealership to avoid any complications associated with purchasing vehicles from private owners or private dealerships.I work abroad for long periods at a time and last week, January 3, my wife was on her way back to Secunda, at night, on the N17 when the right rear wheel burst at 120km/hour, with other traffic around them. She managed to avoid a serious accident and bring the vehicle to a stop on the side of the road. This left my family stranded next to a location close to Carnival City. She was assisted by a stranger, who advised her to move the vehicle for safety reasons to the nearest bridge, where he assisted her to change the wheel. First and foremost, the salesman assured me that the vehicle had gone through the BMW Quality Assurance and that the vehicle had been serviced. I was not given any record of either. After a month, the service light came on, upon which we contacted the salesman. He advised me to bring the vehicle in for a service, which took one whole week. The spare wheel was taken out of the vehicle and not returned until we questioned the salesman. The salesman also promised us lock nuts for the vehicle upon purchase on which he has not delivered.On January 4, she went to a tire dealership, who on inspection, discovered that the wheels, both rear wheels were running on the wire on the inside and that being the reason for the tire ending up like it did. Upon purchasing this vehicle, the sales consultant informed me that he had placed two new tires on the vehicle and I am failing to understand how these could be worn out like it was over a couple of months. Both my wife and I are conservative drivers. Upon purchase of the vehicle, it had four run flats. However, when receiving the vehicle, he had placed the ordinary tires on the vehicle.Over and above everything, I purchased a BMW from a BMW dealership because I trust the brand and also associated it with quality. As you can imagine, my wife has lost faith in the brand as well as its representatives. She was shaken up by the incident and the lack of integrity from a sales point of view is very poor. I purchased this vehicle from a BMW dealership to avoid all the complications that I have not avoided. I now want to know, what you are going to do about it.

We leased a brand new 2011 750Li. One month later, the car lost its power, and the engine light went on. We took it to the dealership, where it stayed for 10 days! Finally, they found the problem, fixed it, and we picked up the car. We drove the car out of the Vista Service at 11AM. At 6PM the same day, the car stalled in middle of the road. We called Vista to tow it, and the car is there for already 20 days. Nobody knows how long it will be stay there.They could not even find the problem. They kept telling us stories. After probably spending thousands of dollars out of their pockets, since it is under warranty (the car is 1 month old!), they told us that a rat got under the hood, and chewed all the wires. Now, they have blamed us for it, after a month in their body shop. Now we had to make a claim with our insurance, and pay the deductible fees for it. Meanwhile, they gave us an X5 as a loaner. A couple of days ago, we went to the supermarket, walked out, and found that the rear windshield was broken. Now, the dealership does not want to exchange the loaner, and I have to drive it with the broken window, with a 1 year old child in it, and a stroller full of glass. The insurance company is laming the dealership, and we have to pay another $500 for the window, and I even cannot exchange the cars after I paid. The worst dealership in the world. The salesperson was the best-James **, no hard feelings, you are the best! What cannot say about James ** in service department. The brand new car has been in service for more than 30 days.

I bought a 2006 BMW 750i and it comes with CPO. I also paid for maintenance program up to 6 years or 100,000 miles. So the BMW NA and dealer should really take good care of the car until 2012, right? Nope! Right after my warranty expired, which was Feb 2012 and did 100,000 services, the dealer listed over one hundred things that need to be taken care right away. My car broke down twice on the road (fuel injection systems and transmission fail) and I have complained those issues (27 services record for 4 years), plus more (line motor oil burns too fast and the dealer answered me that its normal right after the warranty). The dealer warned me and now reported: 1. Rec replace sealing sleeve assembly (found sealing sleeve assembly leaking) - Fail $901.47 X. 2. Replace valve cover gasket (found engine oil leak) - Fail $2,376.13 X. 3. Previously declined recommendations status. 4. Replace blushing caution $1,076.50. 5. Perform power steering system fluid exchange service caution $169.00.6. Perform coolant fluid exchange service caution $199.99.BMW CPO is a fraud. I just keep asking and the dealer declines, stalls for the mechanic issue and not fix it. I believe Consumer Affairs should look into it. I called and wrote an email to BMW NA customer relations. They changed the rep and even used lousy excuses. They said I did not pick up the phone. After a callback and not returning my call, they changed the rep and sent me another email. Speechless. I just want to share my experience with all Beamer owners and a warning to those want to become a Beamer owner.

Not clear about durability as I have the car only one year, but maneuvering, acceleration, safety mechanisms, etc., are excellent. 228i is a relatively small coupe with rapid acceleration (0 to 60 in seconds), great maneuverability (takes corners sharply and with stability), good safety mechanisms (rear view camera, alarms/reminders for seat belts, emergency brake, parking, etc.). Windows provide good visibility all around though I wish there was a rear window wiper. Has driver & front passenger heater seats, automatic air conditioning and seat settings that driver adjusts to his/her comfort level, etc. Trunk is a good size. Back seat is a bit small if youre tall, otherwise comfortable. Could use a bit more storage space (console, glove compartment and very small compartment next to driver door to lock up keys for glove compartment if valet parked). Remote keyless access. Great car/value for the money. Good support service from BMW.

I purchased a BMW 318ti in December 2009. I started experiencing a never ending coolant problem on the car since July 2010 and until at present. In over a year, Ive spent the total amount of R26475.05 trying to get this problem resolved. Every three to four months, the car has the same problem. Every time I take it to a BMW dealer, they never take responsibility for the previous work or parts that was replaced on the car. They double charged me, and I cannot seem to get the problem resolved. The car has been booked in numerous times; if a service is requested to be done on the car, they claim they have done full diagnostic tests on the car. So, how come I have to fork out a fortune every three to four months to fix the car?

My wife and I purchased a 2014 BMW X3 xDrive 28i in August of 2014. The car we chose was a certified preowned car, meaning it had low mileage and additional inspections/warranties applied. We purchased the car with about 7k miles on it and it was a good car for the first few years we owned it. In the last year, we needed to replace several expensive items including the oil gasket, most of which cost upwards of $1k plus. The final straw was the transmission dying. My wife was on her way home from the store when the vehicle gave her a Drive Train Malfunction warning and urged her to pull over and stop the vehicle. Once stopped, the vehicle would no longer allow itself to be shifted out of park. We managed to get it on a flatbed tow truck and then to a repair center. The repair center diagnosed a faulty transmission which baffled them as the car has less than 90k miles on it and had been maintained fully by BMW certified techs. The fact remained, however, that it was indeed the transmission that would need replaced.If we had decided to go this route, the cost would be roughly $6k and a month of time if we went with a third party repair or closer to $9k if we went with a dealership. The car at this point in its life is worth roughly $10k, so neither repair is worth it. So essentially, were left with a very heavy paperweight that we now must dispose of. Ive had low end beater variety Mazdas last twice as long as this luxury vehicle. I will not be purchasing again and will be warning anyone I can get to listen to me off of BMWs going forward.

I own a BMW X3 in the Philippines that is 5 years old, has been owned by me from new, always serviced by BMW and has 30k km on the clock. Recently the warning lights went on and it made a loud engine noise. BMW checked it over and told me that the transfer case needed replacement and that it would cost 200,000 pesos (USD 4,500). I checked on the internet about the transfer case and discovered that this was a common fault, that actually related to a plastic gear in the actuator. It seemed that the plastic gear problem was so common that a replacement was made and sold on Amazon.com. I bought the plastic gear for USD 50 and replaced the obviously worn gear in the actuator, perfect solution, no further problem. I tried to contact BMW in Munich because it seemed that BMW Philippines were being less than customer oriented. I assumed that BMW would be upset at such a bizarre situation. I was continuously referred back to Singapore, the regional headquarters, who constantly referred me back to Autozentrum, the Philippine agent. I finally got a letter from BMW in Singapore who told me it was their policy to only replace units, not parts in units. I tried to explain that this seemed to be disingenuous as the actuator gear was clearly a poor design and that charging USD 4,500 when a USD 50 part was obviously the solution, was penalizing a good customer and seemed to be short sighted. They sent me a curt note saying their policy was clear. My only advice is to buy a Hyundai, Honda, Subaru, Jeep, anything, but never a BMW.

X28i X1 - Car with 75000 mile completely shut off in middle of traffic with catastrophic engine failure due to timing chain. We were lucky we were not killed. Cost us $8000 to replace engine (we still owe on the vehicle loan to begin with). Drove the car once and now it needs a new battery and alternator. Piece of crap and BMW should step up and reimburse us for this repair as they know this problem exists.

As a midlife crisis buy, I sold my very dependable 05 Honda Pilot and opted for a 1 owner, exceptionally clean, 3rd row X5 with 96K. I got it for a good price at the auction, but it was an as is sale. Immediately after purchase, I noticed an intermittent clunk and bounce in the transmission/motor area about 1 second after startup. I took it to the dealer, and they told me the fix was a software issue for which I paid $340 for. Well, that didnt work. The repair rep told me there was no other fix, that it would be a waste of money looking for the problem, and to live with it till it broke completely. That was comforting.Then the other day, the radiator reservoir blew up which cost me another $290, because it happened in the middle of nowhere and the only repair shop knows that. I knew the windshield washer pump wasnt working, now the fluid is leaking out and the the washer fluid low light is permanently on. To fit it, you have to take the right tire and wheel well liner off. Another $200 fix. There is a loud clicking noise from the motor which seems to come from a design flaw in the head which doesnt allow oil to get to the lifters fast enough. Ive only had this POS for 3 weeks. I cant wait to see what failing item sucks my wallet dry next. Ive never had roadside assistance insurance with any of my cars, and never needed it, but with BMW, its a must. Definitely wont be buying a money sucking BMW again.

I purchased a BMW-X1 series from Sanghi Classic (BMW showroom) at Jaipur on 16/8/12. Now its total running kilometer is 14,214 km till date. But after that, we found that my vehicle is not running properly - On speed of 100 km, my vehicle trembles automatically which may cause serious accident at any time. We have a Honda CRV for the last 5 years and have changed the tires of the vehicle, and now, after running for more than 100,000 km, there is no damage in any of the tires. But in just running for 14,214 km of the BMW vehicle, we found that the condition of the tire is worst from the inside and in a very worst condition and is very risky to drive or travel. So please look in to the matter and replace the same with a new one. Thanks and regards.

I bought a 2011 BMW 135i (49k mileage) in the beginning of 2016 and during this short period of ownership. I have in and out the dealership(s) many times because of different kinds of failure on this Ultimate Failing Machine. The lucky thing is that I have Certified Pre-Owned Extended warranty that covers most repairs. The car has 56k mileage today. Those are the repairs I did for 9 months ownership:Weak air-conditioning due to evaporator leaking in AC system - a quote of repair cost ~$1200, fixed under warranty. DCT Transmission fluid leaking due to bad o-ring - unknown repair cost, fixed under warranty but I have to pay $2** for new DCT Transmission fluid. Otherwise they will reuse the old fluid and put them in after repair (!!!) Do you reuse toilet paper or condom(s)?Adaptive headlight control module failure - does not cover by CPO warranty. I paid $7** for the repair and reprogramming. High Pressure Fuel Pump failure and Rail pressure sensor failure - this is known issue in N54/N55 engine and the High Pressure Fuel Pump on my car failed in exact 55k mileage. The quote of repair is $17** + taxes + $175 diagnostic fee, fixed under warranty. A Xenon light bulb failure in one headlight - does not cover by CPO warranty. Paid $4** for a set of genuine BMW light bulb and DIY. Let imagine when you get this car with no warranty. How much you will have to spend on every repairs? Good luck with your BMW cars.

My new vehicle is the worst experience I ever had. Wind noise creates so much distraction while driving that I feel safety issues are questionable. While driving I cannot focus on the road because the only thing I can hear is wind noise. I took vehicle to dealership twice, and third time they refused to take it in. They said that all of them are like that. I made a mistake to trade in my 2007 328i, which never made any noises. BMW needs to supply complimentary helmets with every new sold vehicle because that appears to be only cure. I tried turning my radio volume up, and still I can hear it. But another thing that worries me is that I have constant headache from the volume. Does anyone experience the same issues? I have called the manufacturer, and they are not concerned at all.

The 2006 BMW Z4 has a wonderful engine, smooth and powerful. Repairs are expensive so take care of it. It is nice to drive. Older models are very well equipped but not too technical. Good value for an older roadster.

328 xi 2011 - Leasing this car.. first few months car was great.. It started giving me problem. I have to drop it at the service every other month.. I just got stuck in the middle of the road few days ago.. I called my service adviser. They dont help me unless I speak to the manager.

Bought this 2010 BMW X5 35d brand new from a dealership in Colorado. Its spent more time in dealership shops than in the garage. Check engine lights, battery drain problems, electrical problems... on and on and on. The worst car Ive ever owned and at a most ridiculous price. Many times the check engine light or battery drain light (or whatever) comes back on or recurs within a day or within a week. Back to the shop we go... only to be told they cant find it or replicate it. Great. I go home, it starts again. Its beyond ridiculous. As soon as I pick it up from the shop this time (its getting the THIRD battery now), Im selling it. Ill never own another one again. EVER. Dont waste your money. Ive owned two Hondas -- they were great, comfortable, reliable cars. Im not sure what Ill buy next, but it wont be a BMW.

I leased a brand new 5 series and it had a rodent nest and the rodents ate up all the wires. The power steering went after only having the car for 7 days. BMW headquarters does nothing for you. They claim the dealerships are individual owned and you have to deal with the service manager. Never ever again will I go back to BMW after this.

I love BMW and always will. It’s best car in the world. I’ve bought a BMW 320msport convertible 7 months ago and one day when I used the headlight washer on the motor way, they blew off. After checking on the web, I found that it’s a common fault. It’s in a BMW forum. You can check them. Many people said that BMW done theirs as a courtesy and now BMW are doing it under warranty. But my dealer wants to charge me. My reg # is **. It’s a common fault and I am not happy to pay for mine. Why are they blowing off?

The X1 is like a slightly elevated station wagon. I am small so I like its size. I bought this car used (could never afford a new one) and it appeared to be in good shape... 2015 - only 60K. It had been well kept. It also had all the bells and whistles (paid for by the first owner): heated seats, heated steering wheel, xLine, GPS, backup camera... Pretty loaded AND new tires. I love it. Zippy enough... Good MPG 34 hwy 24 in town. I have owned a number of BMWs and this is a true BMW. Others I have owned have worn the title, BMW with more flash and style. However, this car is fine for me.

I got a brand new 2022 X5 on Dec 22, 2021. After just 1000km drive, the engine light turned on and my car has been in dealership since 5 days ago. Such a frustrating experience with BMW. Perhaps other German competitors are more reliable. I wish I had not gotten a car from BMW.

My car 2007 328 xi was broken for 3 weeks. I was initially told it was the bad AC compressor, and now, I was told that the AC compressor actually led to engine chain broken. The cost to fix it is more than $50K! Can anyone tell me why a bad AC can have such a huge impact? There are so many cars that can still drive with a broken air conditioner. What a stupid design! My car is only 46000 miles and just out of warranty! I called BMW NA custom relations, they told me they cannot offer any help.This will be my first and last BMW!

We have BMW 750i 2006 model... We had driven about 70k miles when we started having problems. We had regular maintenance on the car and major service when required. We found the car with way more problems with engine. Alternator. Engine oil leak and a/c evaporator core. We had driven before a Lexus 300 for 250000 miles and we never face these many issues. Similar experience with BMW 328i 2009 driven for 66000 miles and problem with a/c evaporator core. Replacement cost 2750 - we think BMW has issues with engineering and design and lot of costly repairs. We will never buy the BMW brand again ever...

Had a call from BMW financial services rep who asked that I have payment overdue, the payment overdue was for NSF that happened 30 months ago and now they are asking for it. Very racist, was trying to educate myself on finance laws as she must have seen my name and thought since I am non **, am illiterate and all of this without being aware of my background. Went on about how she has wide experience in finance. For $50 she wasted my time and even after asking her to take money from my account she continued with her rant. Never ever again I will buy BMW products and recommend the same.

Purchased a 2006 750li with 36k miles. Had it 8 months so far, in what I thought was good condition only to find out that its riddled with problems and manufacturer defects. First, key fob went dead, required car to be towed to the dealer losing a week of use and $1500. Two months later, the water pump went out and was informed that the vacuum pump was leaking oil. The control arm bushings were bad and the power brake was leaking as well. $9500 later everything was supposed to be fixed, a week into the repair the restraint system developed a fault. Reading online, it seems not only that BMW is aware of the problem but recalled the power brake issue and the restraint system issue, however, when calling BMW of Dallas, I was informed they could not cover the repairs. When I mentioned previous repairs they said these are normal wear items. Since when do all the control arm bushings, vacuum pump and water pump go out at 40k miles. I paid a lot of money for this car and expect BMW to honor their vehicles problems instead of pointing fingers and trying to put blame elsewhere. I am being quoted $2200 for a new seat belt module bringing my grand total repair bill to over $15000.00 for a car thats worth $30k. I understand normal wear and maintenance but the repairs in question should not be considered wear and tear at this stage or mileage in the vehicles run.

I owned a 2000 BMW 323ci coupe that I purchased back in 2004. The car had only 13,000 miles on it and was optioned with every accessory available. I purchased the car from a private seller for $21,000 which I though was a steal since the car cost $43,000 new. The car looked flawless and drove as new; it still smelled new inside. I struck a deal and the BMW was mine. I felt as a BMW owner that was above most people now on the road and I changed my driving style to prove that I was now someone to be very envious of because I was to be respected driving a BMW. That claim to fame ended a few months later when the transmission failed on my BMW as I was shifting from reverse to drive. I couldnt believe it! How could this happen to a car with only 20,000 miles on it?!?! And a BMW for that matter. The cost to replace the transmission was $6,000!!!! That stung badly! In the coming years I also experienced very costly repairs ranging from HVAC issues, electrical problems, fuel issues, power steering failure, brake problems, a fractured subframe, cooling problems, Harman Kondom speakers rattling the interior when playing heavy bass music, broken and leaky sunroof, interior trim falling off, squeaks and rattles in seats and dashboard, popping steering wheel, cruise control failure, HID headlight burnout and I rarely drove in the dark, leaky trunk, power window motors failing, front turn signal housings getting wet inside and causing shorts. The cost of repairs on this hunk of junk amounted to over 15,000 dollars!!!!!!! All on a car with less than 100,000 miles! How horrible is that?! I had to sell my precious BMW for a mere $4,000 in 2009. What a piece of junk! Now I know why the original owner sold this crappy car and was driving a new Lexus sedan. I ended up buying a used 2006 Honda Civic Si that has been 100% trouble free and now has 183,000 miles on it. Im still reeling from my horrible BMW experience! I realize now that I was a pretentious fool thinking that driving a BMW was going to make me noticed and important on the road. Boy, was I wrong! DO NOT BUY A BMW!!!

I love the performance and road handling of the BMW 328i. But I dont like that I dont have a spare tire. The repairs are pricey, but worth it. This car is also very fuel efficient.

Both BMW of Dallas and Classic BMW of Plano have horrible service centers. Most recently, my service adviser, Richard ** insisted I missed my appointment day because the online appointment scheduler didnt catch the update I sent him, even though I was sent an email reminder for the day I showed up. ** left me a message on estimates but never answered or returned a call to confirm authorized work. I left a message with the service manager, who never called back either. I never saw him while paying the invoice and only while driving home and the left signal stop working did I realize they disassembled the tail light power supply.Last month, I made an appointment over the phone to have the door handle fixed at Classic BMW of Plano. When I arrived that afternoon for the arranged appointment where I described the issue, they said they wouldnt even look at it until the next day, if I leave it overnight. I left and called for the service manager. He/She never called me back. I talked with someone at the BMW USA toll free customer service center. They never followed up.Last year, I had a bad experience with BMW of Dallas and ** when I explained the passenger window was rattling, ** kept the vehicle the whole day and call me later to explain the rattling was music CDs in the door pocket. I took my husband back with me who demonstrated the rattling noise without the music CDs in the door pocket. We had to bring the vehicle back another day for repairs. Back in 2007, I wanted to purchase a vehicle from BMW of Dallas and they wouldnt let me test drive the vehicle. Because of this, I shop and purchase my vehicles from Autobahn BMW in Fort Worth.I love driving the ultimate machine. I have never complained about the expensive cost of maintenance even though reliability is awful for such a high priced vehicle. My biggest complaint is the service I receive at the Dallas area dealerships. And because service is so poor, it is time for me to admit to my friends and family BMW is a poor option and consider another make of vehicle.

Bought 2014 BMW X3 with 3900 miles and used as loaner at Silver Spring, MD BMW dealer. Right after 1st oil change at the dealer, I can hear loud ticking noise coming from the engine. Strange!! Next week took back to dealer to get it checked to get it fixed. At the end of the day dealer called me saying they could not find any trouble with the car and they compare the noise with brand new 2014 BMW X3 and the noise is normal. Took the car back home and after week the ticking noise is still constant and now I can hear it on the upper first floor window of my home. What a disappointment!! I will take back to dealer as I did research on internet and found that this kind of trouble lot of other people have also. I have 2012 Honda CRV and it still runs very silky smooth and cost half of this BMW X3. If BMW dealer cannot fix it, I will fight till they buy back it from me as this is nothing but a lemon. No more BMW in my car shopping ever!!

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

I bought a BRAND new BMW 530 XDrive last May 2019. This June 2019 I got a flat tire. I called roadside assistance for the first time and arranged a pick up. It took over 3 hours (FIRST sign they dont care) but they finally got a tow truck to me. The Companys name was T & T towing based in Waldorf. The dealership they were supposed to take my car to was less than 30 minutes up the road. SO after an hour has passed and no update. I called T&T towing to see the status of my vehicle. I was then informed NOBODY WANTS YOUR CAR, WE WILL DROP IT OFF WHEN WE DROP IT OFF. I look on my BMW app and see my car is heading to Waldorf and not BMW of Silver Spring as requested. I contact BMW RSA to let them know how I am being spoken to and that I would like my vehicle returned. I went to Google and wrote a review about the towing company.10 minutes later BMW RSA calls me back and say that T & T towing is refusing to return my vehicle because of my review. (Second sign they dont care) why would you call me. I don’t know them. YOU (BMW) chose them to tow my car. So if you are saying they won’t return it then my car is stolen at this point. Another Hour goes by no car. I now get the police involved and T & T towing decides to bring back my car. It is now 12am the next day.I called BMW to schedule a pickup for the next morning for 7:30-8am so they can get it because I go to work. I called the next morning at 8 only to be informed NO Tow truck was scheduled (Third sign they dont care). I call them and rearrange and afternoon pickup after 5. I get car tow by Past and Present Towing and Recovery. I go pick up my car and I now have a BIG gash missing from my bumper. I call and file a claim on June 5th 2019.First BMW denied my claim saying there is no record they towed my vehicle a second time. Then after I got RSA to send report because it seems customer service and RSA are on different networks and it shows they towed it twice. I am on month 3 and they STILL havent made a decision on my vehicle. I am going to sell this car and get an Audi or Mercedes. No reason to spend this much and they treat you like this.

I purchased my dream car 4 years ago. I was so excited but then for the last 3 yrs, I have been taking my 645ci to BMW of Annapolis complaining about my transmission. Each time, they told me they couldnt duplicate the problem but took care of other issues. I had a 3rd party warranty that they charged close to $14,000. Not once could they diagnose the problems with transmission. The last few times I took it, the transmission malfunction light was on. One of the service advisers even saw it. But again I was told they couldnt duplicate the problem. In May 2017, I again took it there since my light came on again. They had my car for weeks, but I was told to pick up the car. They couldnt duplicate the problem. A few weeks later, my car would not go in reverse and the transmission light came on again. I called and spoke to the Service Manager Steve **. He told me to bring it to him and they will take a look at it. Well, my husband was able to get it there and told him that the car would not go into reverse, reminded them that I just had it there for the transmission issue and showed picture of the transmission light. Once again, I was told they couldnt duplicate the problem. Their foreman sent me an email stating he reviewed all my previous complaints (which a documented in email) and stated they couldnt duplicate the problem, but that I needed a new transmission shifter selector lever ($1,500) but couldnt guarantee that would take care of the problem. Also stated in email that he notice they showed a pattern of low voltage issues (which I never was told before).My warranty expired the beginning of this year (due to time on mileage). Not once was I informed of the low voltage issues and nothing was ever done about my complaints of the transmission. This would have all been covered but now it is not. I contacted the corporate office, Group 1 Auto. They are the owners of BMW of Annapolis. I received a call from Steve ** from their office. I had him on a conference call with my husband so he could explain our issues. While my husband talked to him, Mr. ** snickered several times while my husband was talking. My husband asked if they was laughing at him. I found the snickering very rude. All I wanted was some kind of resolution with my car. I wanted to know why the transmission light kept coming on (both my husband & I have had problems with the shifting or slipping of the transmission). We were never given an answer. I didnt want to put $1,500 into the car and that not be the problem. I wanted answers. Instead I got we need the loaner car back and Do you want us to put in shifter? Well it turns out Steve ** was at the BMW service department. He told us on the phone we need the loaner back and we will not do any work on your car so please take it to a different BMW service department. I have never in my life been treated in this manner. They couldnt figure out the problem and instead of calling the Corporate Team (which I found out BMW has to figure out problems like this), they wouldnt work with us.My husband ended up getting the car (with no reverse), and noticed damage to the dashboard and curb straps (that were not there when car dropped off). He also had to call the police in order to get the information on who actually worked on our car (test drove it and tried to diagnosis) since BMW would not give him that information. Now I am without a working car, a broken dashboard and still do not know what is wrong with the transmission. I dont understand how it got to this point. Why were the experts not called when they couldnt duplicate the problem. Especially when I told them I was having problems in 2014? This could have been avoided had they taken the extra steps. I understand parts need to be replaced, but I feel it was never diagnosed properly. I am in total disgust. This has given BMW a bad name.

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

My complaint is in regards to how BMW handled a known issue with their Footwell Module 3 (ie FRM component). I recently purchased a used 2010 335i. While out Christmas shopping the car would not start. We had AAA tow it to one of their repair facilities. Their diagnosis determined the starter had died. After installation of the new starter, the repair shop was unable to get the windows back up. Upon further diagnosis they suspected an issue with the FRM module (which controls things like blinkers, wipers, automatic windows, etc). We then had the car towed to a local BMW dealership who confirmed the FRM was bad. Apparently, simply reconnecting the car battery which AAA had disconnected to do the starter replacement caused something in the FRM to get fried.My issue with this situation is that both AAA and the BMW dealer were aware of an issue with the FRM module in this model year BMW. BMW itself was also aware of the issue and offered a 10yr 150k mile limited warranty on a replacement. While my car is well below the mileage limit, it was just past the year limit and so BMW would not do anything to help with the cost of a new FRM. With parts and labor the new part was $1200.With other car brands Ive had, when there is a KNOWN issue with a part, the car company issues a recall and fixes the issue at no cost to the owner. This is what BMW should have done with this FRM issue. It was a known issue to the company (caused by something other than normal wear and tear like with my starter) and should have been replaced for me -- if not for free, at least with some kind of discount.

I bought my car in May. I unfortunately hit a deer at 60mph. I walked away without a scratch as the car protected me completely. I hit the deer head on. This is as safe as you can be in this car. The performance is amazing and you get great fuel economy. I highly recommend this car.

For a luxury car, this is a piece of crap. We bought a 528i, and 2 years later the thing is nothing but problems. The heater does not blow hot air unless you max the thermostat out. The fan won’t blow air unless you max the fan speed out. The vents fall apart and are not covered under warranty or extended warranty. Took it to the dealer and they said it was all normal and accused us of user error breaking the vents. No one sits in the back seat, but yet the vent broke. Total BS. Will never buy another one of these crappy cars. I have a BMW X5 as well, also crappy piece of junk. They can’t even honor their warranty or roadside service commitments. Total waste of money. Hendrick BMW in Pleasanton California is the dealership that we used and they are substandard. Never been so ignored by any car dealership. Took all day to get an update on a car they had for 3 + days, only to get all the BS answers about why they could not do any of the repairs. Just BS about normal function and blamed us for their ** falling apart.

I have a 2011 BMW 328XI that I have had a couple of problems with. All but one was covered under warranty. The last service I had, they noticed my valve cover leaking oil. My car has 56k miles on it, this should not be happening. I called BMW customer service, and was told it was normal maintenance. I was quoted $705 to fix this problem. NOT HAPPY!!!! This is my first and last BMW!!! Also, at 51k miles (1k out of warranty), my rear brake rotors needed replacement. I was told, sorry, its out of warranty. Thanks for NOTHING BMW!!!!

BMW X5s include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

My son and I each purchased a BMW new at the dealer in Jan. 2011. His was a 3 series, mine was a 5. Today he was told he needs a new transmission for $4,800 and he is just at 40,000 miles and three months out of warranty. The dealer said they could not help since it was out of time not miles on the warranty. He never drove it hard, just drove to work and around town, still has same tires. Is there anything he can do? I have purchased five BMWs from this dealer and will not go back if they will not help.

Loved this car when I bought it a couple of years back. Maybe I got ripped on the service costs a bit but needed a battery pretty early on which ran me about $250, needed tires and brakes 2 summers ago ($1300), then needed an alternator and valve cover gasket replacement about 2 months ago ($1700). Three days later check engine light is back on, oil dripping under the car and it smells like burnt oil again- take it back to shop (indy not BMW) hoping valve cover gasket failed or was installed improperly and lo and behold they want another $1300 to replace the oil pan gasket. Could be the oil filter gasket but at this point its just too much. Ive had Hondas, Infinitis, Chryslers, Nissans, etc. and have never had this much trouble with a vehicle. Some of it is definitely bad luck but this is the worst vehicle experience Ive ever had. Dont get me wrong, the car is awesome but I cant keep the check engine light off enough to enjoy driving it. Its really not even the money at this point, I just cant keep it out of the shop and its not really reliable anymore. I would be afraid to take it on a long trip which is a shame. Actually looking to trade this in on an Infiniti G37x.

I keep getting a warning sign on my BMW 1 Series, which reads Drive train, continue to drive slowly. This has been happening at regular intervals and I have been taking it to the dealership called Club Motors Randburg, in which case they have not been able to fix it. The query is now at the hands of BMW SA and I am not getting any joy as I am disgruntled and pained by the way I have been treated by BMW. I have now requested for the dealership I bought the car from to take their car back and organize me another deal. The dealership is telling me that they can only trade in the car and I will have a shortfall of R100,000, which is extremely unfair from BMW as I got this problematic car in April 2012. Ever since I bought the car, it has been problems after problems. I regret the day I decided to buy a BMW ever in my life. That was the worst decision I have ever taken in my life. I have had the worst experience in my life. If this is the way BMW treats its customers, then they do not deserve the status they claim to give to their client - which is sheer driving pleasure. I am deeply disgusted and I feel ridiculed by BMW. While all I wanted was to have a great German machine, instead I found myself the biggest lifetime liability. My wish is for BMW to deliver the promise they give to the customers, which is a world class product and great customer experience. I would like BMW to contact me urgently as I am faced with a problem. The dealership is now forcing me to bring back the loan car that they have lent me as they feel that I must take my scrap car and it is not their problem, but mine.

This is the first BMW I have owned, I usually prefer Mercedes. The last Mercedes I owned was a Lemon, so I switched brands. It is the best handling car I have ever had. The only drawback is it’s a little too powerful in the snow. It took a little getting used to. Overall I think the slogan fits the car, it’s the Ultimate Driving Machine.

I bought BMW X1 2014 model and it has Run Flat tires. I had worst experience with these tires. I had to change 4 tires within 2 years which costed me $1200. I never had any problem with other cars with regular tires and never had any flat tire with regular tires. I do not understand why BMW RFTs (Pirelli Cinturato tires) giving so much trouble. Every 3 months one of the tires will be flat and there is no fix except new tire which cost me $300 and waste of time to visit the dealer and not having car for 1 day. Worst thing is I had to replace the same tire (brand new) within 3 months. Enough is enough. I am selling my BMW and going for regular tire vehicle. Its nightmare situation with the Run Flat tires. The road condition where I drive is pretty decent and very less probability of nails and flat tires. There is flaw with these Pirelli Cinturato tires which is giving me nightmare and financial burden.

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my sons Subaru. Also they dont provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isnt impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I dont have that new car joy. I dislike my car and will never buy another BMW.

The car is fun to drive, very fast but it could be temperamental when it comes to repairs. I had some earlier repairs but now that I have almost 100K miles things have settled down and hopefully only basic maintenance should hold me over. The car is 9 years old hope to keep it another 18 months.

I admit that I loved my BMW as this was my dream car. Finally, we could afford to buy one. I went against my husbands advice to buy a Toyota/Lexus. I wanted a BMW, my dream car, because I thought the quality & engineering were superior.In December 2011, I went to get a checkup on my BMW 2008. There was a leakage when the engine light came on & BMW team in Pleasanton said they fixed the car and no issue was raised. The car was fine. Yeah! Just this month, in early May 2012 (5 months after), the engine service light came on briefly. I think it is because of the oil change needed, so I take it to the dealership. I thought the warranty was still valid, as the car has only 46000 miles on it (

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

I have taken my BMW 328i in three times to the Plano BMW dealership to have fixed for check engine light which keeps coming up every 3 to 4 months. One of the issues has been an EVAP leak error which keeps coming up every 6 months. Now they say you have to continue paying to diagnose the same issue that they could not fix. I have had it with BMW and when comparing it to my E350 Mercedes Benz I will give Mercedes a thumbs up on their service and their car. I am just so frustrated with BMW and this will be the last car I buy with them.

I purchased a new 2007 BMW 116i 5-door in June 2009. I am a good BMW owner with regular service, etc. I had no problems until March 2013. The oil light came on, smoke was coming out of the tail pipe upon turning car on, and the car also idles funny (jugging). The service technicians and manager have given many reasons. The car only has 34,000 km driven for just under 4 years. To date, the car is still giving me problems. The local BMW SAID they contacted BMW Corporation for goodwill and help, but to no avail... the car problems still persist. I just had regular car service. I do not drive the car so as not to aggravate the problem. I felt that I was spending $$$ for quality and good name. What do I do now??? Not sure! Are there any other BMW owners having this or similar problems? Any suggestions on what to do???

TPM Sensor Damaged Again: I bought a 2007 525i BMW a little bit over a year ago, and this is the second time during the last four (4) months that the TPM sensor went bad. I now realize that due to water intrusion in the trunk, it causes for the TPM sensor to get water damaged. By browsing the Internet, I am now aware that this is a common malfunction for the TPM monitoring sensor on the 525i model. I believe that this should be part of a recall by BMW to specifically address this issue that is a common problem due to an engineering defect by putting such an electronic part in the bottom of the trunk when it is prone to get water damaged. The TPM sensor is now defective and needs to be replaced. Please advise how to proceed.

The car worked pretty well overall, but occasionally there were issues with the iDrive. The iDrive just shut down a few times. Also the UI of the iDrive is annoying - using the radio is a hassle. I had the car for 5 years and never really learned how to use the radio. I liked the All-wheel drive feature though. Overall I was satisfied and would consider getting another 5-series. Im 67 and the car fit me well enough. I never had to spend any money on repairs. There were some issues such as Bluetooth not working great that bothered me, but no dealbreakers.

I have been having a problem with my car since I bought it brand new. First incident occurred a week after buying my car at Sandton Auto. I had a problem with my brake pads. They were very noisy and couldn’t brake properly and got to a point where they had to be change within less than a month of buying a brand new car. After that, everything else was wrong in that car. Just after 2 months it started to have this noise in front - could be in the engine, I don’t know. I had to go home (Eastern Cape) so I couldn’t bring the car in. When I came back, I took my car to Zambezi Auto as I am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan. All those cables were changed and my car was there for about 2 to 3 days.I went to collect the car and just before I got home the same day, the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind you, that this is my only car, I just cannot afford to be taking it in where I can’t even get a loan car or any kind of assistance in terms of transport to and from work. My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then I went to collect my car again and the problem was still there. The noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where I had to tuck them in. This is a new BMW car for God’s sake.I had to travel to Swaziland, so I was away for a month. When I came back, I had a tire bust and my car was towed to Menlyn Auto. Then, I told them as well about the problem. They looked at it as well and tried to fix it, but no luck. They said there was a new part that was needed and ordered it. And again I had to be car-less for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again, they chopped and changed whatever it was, but still the first day of me collecting the car the noise was there.I called them and told them as well, but nothing happened. I decided to bring it to the dealer I bought it from, which is Sandton Auto. I came with my problem and explained to the manager the whole story and the fact that if I bring my car in, I will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). It stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong. They changed something as well and also when I went to collect the car, the noise was there before I could even get to the robot near them. I called them again and told them that whatever they did, it didn’t work because now the noise is getting worse.They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things, but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings. This is what they told me and they didn’t know why because when they check the key, there was nothing. They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise I was talking about and he told me, Oh, that is a piece of cake. I can fix that easy.” This I couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now, this is the third time in Sandton Auto. The car was booked in for about 3 days now.The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out: 1. The speakers were damaged. I can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it). 3. I told them that the car sometimes doesn’t start, it just keeps quiet for a while. And this was looked at. Again, I had to leave my car there till the morning so that they can try and start it in the morning for testing (no loan car). 4. The brake pad’s noise is back (and the car was just serviced).5. The noise is worse than ever.I spoke to one of the employees there. She told me that this is a problem that they are experiencing in all BMWs. And she told me that BMW SA is aware of this problem. Most of the 320 I have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise.So after that time I was told that they have to order a new fan for my car and change the entire fan system. This one was a masterpiece. I was asked where I bought the car by someone who was helping me there. I told them that I bought the car there by them and according to me the car was brand new. The reason why he asked this was because the car didn’t look like it was new and the PDC was not a BMW PDC. Wow - that’s what I said. I just said, “Wow.”This was a shock and I am asking myself lots of questions: 1. Could this be an old BMW car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something?Really looking at it: is this possible? So right now I am still waiting for a call (which I don’t think I will get as it’s been 2 weeks already) for the fan and an explanation on the PDC. And right now the PDC is faulty for real. It beeps when you are too close to something. I really don’t know what to do in this situation. I don’t feel like I am driving a new car at all. As I travel a lot, I’m afraid that my car will soon be in 100,000 km where I won’t have the privilege of just taking the car in. I don’t have time to leave my car with the dealer anymore as I have proven that this problem cannot be fixed. I am tired of complaining and being stranded in terms of transport and worrying if this beautiful BMW 320 M Sport car cannot just stop in the middle of the road. Can someone out there help me, please?

At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

This has been the worst car I ever purchased (2000 BMW 323ci). The water pump has been replaced three times in five years. This is so unacceptable for a so-called “world-class” automobile. Every imaginable problem that could go wrong with this car, I have experienced… of course the standard… brake pads, clutch, hoses, etc. Those things are to be expected after a certain length of time. However, the same part ... You asked yourself, “Is it the mechanic? Was it the part?” Well, on 2 occasions, repairs were BMW authorized. Three were actual BMW dealerships. This car has cost me more than my sons college education, however, to BMW North Americas credit. I had a lovely lady named Medidah to help me with my sensor board. I had to pay labor which was ok; at least, someone cared and assisted. I wish I could afford another car, which I cant unfortunately. This car is paid off. My first new car (ever) I purchased. I was so happy to save money. I ordered exactly what I wanted. I paid it off in 3 years. Next car will be my Honda or Toyota, which I have owned previously. Both were great, inexpensive to maintain, and lasted long time. I shall never, ever purchase another BMW, even if I do love the x5 :(

We purchased a 2005 BMW X3 in 2007 to be my wifes car. It had 22,000 miles, not bad. While its styled nicely, also with ample room for an SUV and it handles nicely, it has been a mechanical nightmare. Its our first BMW and I assumed it would be reliable and be of high quality. WRONG. It was OK for a couple years of use, up to 35,000 miles, but since then, its been one expensive repair after another. Things that SHOULDNT break in a relatively low-mileage automobile. First, it was the liftshocks that raise the back tailgate. It would drop down on your head if you didnt keep one hand holding up while unloading groceries, etc. I was able to do that repair myself with new shocks. Next, it was the back passenger window mechanism in which a plastic piece along the ridebar broke. No one was messing with the window. There was no abuse, just my wife lowering the window to bring in air. Of course, the plastic piece is part of a whole motorized ridebar/lift assembly and in order to fix (only a dealer has the parts, btw) cost $575! Ridiculous. Next, a cracked intake manifold, along with several other parts (faulty PCV valve, breather hose, vent valve) that required replacement. Cost: $1,500! This last October, it was a leaky oil pan and oil filter housing, $450! Finally, about six months ago, four lights appeared on the dashboard, AWD, brakes, I forget the other two. Well, theyre all related to the same thing: a small motor beneath the drivers side undercarriage that distributes torque to the four tires independently, thus AWD. Great concept, BUT NOT IF THE GEARS INSIDE THE MOTOR WEAR OUT which is exactly what happened. The car had about 51,000 miles when this occurred. The motor is inside a housing about the size of a football. The motor cost $1,800, plus $1,200 labor, grand total of $3,000! The labor is high because numerous things have to be removed under the car to get at, and replace, the AWD motor. Well, we have to wait to get this last fixed, but I WILL NOT BUY ANOTHER BMW AGAIN, EVER!! I could understand one fluke, one faulty part, but this has become an awful financial burden for us. My Toyota, on the other hand, has 74,000 miles and never a problem! Only basic maintenance: oil, tires, brakes... So you figure it out, which is the better vehicle?

BMW has had my vehicle for over a month now for repairs. The car is less than 4 years old and has less than 35,000 miles on it. I bought the car brand new. This is not the first time my car has been in the shop. There have been numerous other occasions prior to this time. I am emailing to express my dissatisfaction with the whole matter involving my vehicle. I am very distressed at the fact that it has taken this long for BMW to diagnose the problem with my car. I have stated before to BMW North America, I have reason to believe I was sold a lemon. I was also forced to buy a battery recently (receipt of 11/2/13 for amount of $898.68) to what I believe was an original defect with the vehicle. To say that I have been not only depressed but suffering mental anguish and frustration is an understatement. I am not pleased with BMW. I have strongly suggested some other recourse in this matter but I still get the run around. Please help me!!!!

BMW lease assumptions program/department is a huge scam. Keep your money. They have a really good side hustle going on, here we go. So I decided to do a lease assumption. The payment on the M4 is $1015 per month. I make over $90,000 per year so I can definitely afford the car, my credit score is 759 but I don’t have any of the 4 car I had prior showing on my credit report because that was 10 years ago. They were all deleted. Now I was under the impression if you have good accounts that are paid in full zero balance whether open or close they stay on your report it. I was wrong.So with that being said I applied for the car on my own. I make $90,000, 759 Score, outstanding debt. Less than $2000. This should be no problem. I paid the $543 transfer and app fee to be declined with no logical explanation. Took them less than a minute to make that rash decision but kept $143 of the $543 so I went and got a co-signer not a person a corporation that co-signs for people. That’s the business they are in. Now BMW is telling them it’s too expensive of a car. I should get something cheaper which is beyond ridiculous. I make enough to pay for this car and the backing of a corporate and that’s still not enough, but now they kept another $143 so they have a really nice scam going on. Spend your money where it’s appreciated.

I purchased a new 325i in 04 and drove it for 11 years. For the first 100,000 miles, it had absolutely zero issues. Never had to take it in unless for an oil/battery change. Overall I was very pleased with having purchased a German car, until it reached 140k miles. In a 6 month span, my 04 325i (worth only $5,000) has broken down SEVEN times. In this timeframe I have invested close to $7,000 solely in repairs. This car has broken down on the side of the road (needed new fuel pump, $700), the window motor needed to be replaced ($600), crack in radiator (had to replace entire radiator, $1,400), needed new air pump and strut replaced ($1,800) yet another radiator replacement ($1000), and finally, when I started my car the exhaust spewed white smoke with the smell of gas (hoses and valves and a gasket were replaced, $1,400). Do NOT purchase a BMW or any German car for that matter. These cars are completely unreliable and not meant to be driven for hundreds of thousands of miles. There is a reason dealerships will only cover maintenance for the first 90k miles. Dont be penny smart and dollar stupid! These foreign cars are not worth it!

My wife bought a used BMW X3 2014 with about 35M miles on it. After a couple oil changes and 42M miles the engine had a drivetrain fault and BMW said it was a computer issue and we needed to pay to update our program. A month later we got another drivetrain malfunction fault but this time the oil pump quit on the way to the dealership and the engine seized up. BMW insists this is not their fault and they have no liability.

BMW offered me exceptionally POOR Support for their 1984-91 BMW 524td engine. BMW’s customer support was as though they had never built the engine or even heard of it. Finding parts became a worldwide internet search nightmare, as USA dealers were ZERO assistance. BMW routinely changes part numbers, but apparently leaves no follow-up reference to find the part one seeks. I ended up contacting BMWs CHAIRMAN Harald Kruger with a message that lifted him off his chair. The immediate result from Krugers office was that BMW had found the unobtainable and extinct parts I requested... But at DOUBLE their advertised price. They changed their part number (for the 5th time in one instance), then doubled the price. Was I shafted?? Ill never waste another nickel with BMW and recommend the same to you.

BMW is the Toyota of Germany. Reading all the reviews, the non-response of the company, and the mechanic/engine problems of the car, I cant help but remember what this company is selling - a prestige status symbol. Anyone whos thinking of buying a BMW needs to take a trip to Berlin, Germany first. In the debt-ridden capital, you will see that BMWs are the bread and butter cars of Germany. BMWs line up the streets next to homeless shelters, graffiti parks, and taxi stands. Delinquent juvenile teenagers drive a BMW. Older middle class ordinary citizens drive a BMW. People who have no teeth have a BMW. BMWs are just about the most commonplace car in Germany, like a Toyota Camry here. Somehow, the brilliant marketing campaign and the high price tag for initial purchase and maintenance have convinced North Americans that BMWs are a luxury ultimate driving machine. Autobahn sounds so cool in English. In German, auto means car, bahn means way (as in U Bahn, sub-way, S Bahn, another type of subway, and autobahn, car-way or highway). Before you think that the company will value your $400,000 spending over 10 years, think again. They dont really care as they are already laughing all the way to the bank. In fact, the more expensive the maintenance, the more prestigious the brand. The brand is for people who have money to burn. The more mechanic problems, breakdowns, and barriers the company creates, the more it sets the people apart in who can maintain this prestige factor. Before you buy a BMW, go to Germany and spend a week in the major cities and walk around the poor areas. And once you see how commonplace BMWs are, the more youll think twice about doing what you are doing.

I have a BMW X5 (2012) which I purchased new, it had an AC problem however that wont be fixed by BMW. Here is my story on the X5. After warranty is done at 50K miles this is where all the troubles start. Thermostat failure a 2500$ repair, Burnt Oil smell, fluid leak repair $2500 in 2016 by a BMW Repair service. Took it to the dealer to see if it would resolve and he replaced the same Oil Gasket leak at East Bay BMW in Pleasanton, CA for roughly $2500 in Aug 2017. Now I take it back to the dealer and ask him about the 2 year warranty and he says it is a different issue and I need to spend another $1500 to get this fixed. There is no end to the excuses for bad repairs but I wanted to call out that my experience with BMW and their repair technicians is so poor that they refuse to accept responsibility or address the issue.

E46 BMW M3 - I am having nightmares with my M3, SMG gear box. The fault icon came on. I took the car to a BMW dealership. They kept it for 2 weeks, said the clutch was contaminated and that air was in the hydraulic system. It was fixed at a cost of 3800+. I collected the car, and it broke down the same evening, with the same complaint after driving about 20 miles. A call was placed to the dealership, who informed me that I would have to get it back to their garage on my own, as they do not do recovery. I had just spent 3800+ with this dealership. I got the car there and they said that they found air in the hydraulic system. It was bled, road tested and returned after 3 days. The M3 broke down again (and is presently at the dealership), after driving 3000 miles, with the same problem with the SMG box. The dealership is saying that its the same symptom, but different problem. They are now saying that its the hydraulic pump. I am now facing an additional bill of 2800. My questions are: 1. Whats the life span of an M3 hydraulic pump? 2. Is there an inherent fault with the BMW M3 SMG gear box? 3. Have others experience the same problems with BMW SMG boxes? 4. Is it true, that BMW only guarantee a life span of 12 yrs for the M3?5. How can I make a claim against BMW for selling a defect ultimate machine?

We sent our 2009 BMW 328i for 85000 mile service, at the same time our A/C was not working. BMW West Houston did a full check, and recommended a lot of parts changes, including the evaporator + gaskets, auxiliary belt and tensioner + bolt-belt tensioner, oil filter housing gasket. The total cost was 3000 USD+. Immediately when I took my car back after the service, the car panel shows the Triangle exclamatory mark, according to BMW West Houston shop that this is the software issue, can be reset easily, I can bring the car back to reset.From the last service, 3 weeks later, the driving mileage shows 570 miles, I start to hear a sharp noise, and soon the service engine soon light turned on. I brought the car back to BMW shop, after diagnostic, BMW has quote again 3000+ USD for some other parts to be changed, and told me to reset the software back I need to pay 500 USD to remove that. It is ridiculous after the full service with a lot of recommended parts replacement, just after 3 weeks the car has such a big issue again, especially there were about 10 days we actually didnt use the car in between. I am very disappointed with BMW quality, also very disappointed with the service quality.

I had service done at Vista BMW in Coconut Creek, FL after receiving via email service coupons and discounts. After the service was done and the emailed coupons were presented the Service Manager denied and did not apply the coupons. 20% discount was offered on any service done at the dealer. After the service was done, the manager refused to apply the coupon and pointed out the fine print. This coupon is very deceiving as it was very clear that they wanted to get customers pulled into the dealership for service thru this offer, only to turn it down when it was time to pick up the vehicle.

Have owned Chevys, Fords, Hondas, Lexus, Jeeps, but none of them compared to the Junk of a BMW. I thought Ford was the worst vehicle I have owned...until I decided to purchase The ultimate driving machine against the advice of my 5 uncles who are mechanics. Thought Why not see what these High class cars? I am now a believer that these cars are sold to wealthy people mostly who know nothing about cars other than the reputation they have amongst the wealthy. With under 100k I had a leaky valve cover gasket, which caused my ignition coils to go out and have to be replaced. After that repair the fuel pump needed replaced then following that the injectors needed replaced. Luckily for me, I bought the extended warranty and those repairs were covered. After it broke 100k miles I pulled out of my driveway and noticed a bunch of steam coming from under the hood. After further examination I found that BMW used a cheap assistance black piece of plastic literally comparable to the material a plastic straw from McDonalds is made out of. Well that cheap piece had crumbled. After repairing that problem, the check engine light came on again, from leaky valve cover again, fouling the ignition coils, again. Immediately following that repair... It has snowed and I was sitting in my car with the heater on, when a big plume of smoke came out from under the dash. I immediately shut the car off and located the problem. Hindsight I should have just let the car catch fire and burn to the ground. Turns out that there has been a slow drip coming from the cabin air filter, which dripped down behind the dash onto the heater fan, which made its way slowly down to the heater fan regulator and eventually made its way inside the regulator, which with a well engineered vehicle, should have just blown the fuse. Instead of the fuse blowing, the regulator grounded out melted the connector inside the regulator and melted the wires down to copper wire about 3 inches down the wire harness. When the repairs were finished, hooked the battery back up and started the car, went to look under the hood to check everything going out just to notice a ton of oil that was spewing out of my oil filter housing between the engine and housing. Oh yeah and heater doesnt work still. Next is the heater fan which had no sign of a short but is now fried too. For how great these cars are suppose to be, I would take it from someone who has a familiarity with working on vehicles. Buy Honda, Toyota, Acura, or Lexus. DO NOT BUY A BMW!! Unless you want to ride in a stylish unreliable Piece of Junk. It is fun to drive when it works. However being stranded on the side of the road, especially in a subfreezing climate sucks. I have had as many problems with this car than I have had with an old 1996 Honda Accord with 300k plus miles on it. Theres now only 112k on the BMW and I am driving the old Honda again. Even my 91 Honda crx with 160k miles has had fewer problems than this car. My BMW HAS even had more problems than my old 92 Ford 250 with 212k on it.If you have the money for a BMW, save yourself the headache and get a Lexus or Acura. I will never recommend a BMW to anyone. In fact I have kept 4 people at work from making the same mistake as me. When I get it fixed to drive again, I am getting rid of it. I will never own another nor do I recommend buying one, unless you like to spend thousands and thousands and thousands on repairs or you like to work on cars. The amount of money repairs and maintenance cost, a person could buy 2 cars instead of 1 BMW.

I had purchased a BMW black X3 very recently on 8/2/13. The car was taken from the Cochin showroom on 8/2/13. While taking the car out on 9th for a short drive, a disturbing knock sound from the back side of the vehicle was occurring. The vehicle was taken to the showroom and the same was attended by the technicians on 12th Feb. On the 13th, while traveling the same sound was heard and this time it was louder. The vehicle was taken to the showroom again on 14th Feb, but I was informed by the staff that as the technicians were not available, the complaint cannot be attended to. The AC cooling effect was very less. Its highly disappointing to notice the callous attitude from the staff and just within days after purchasing a brand new car. This really creates a very bad remark on such a well-known prestigious brand.

BMW limited warranty is a joke, BMW customer relations is a joke, BMW customer reimbursement center is a joke as well. One star is a understatement! Would not waste your time on this overpriced garbage unless you have money to burn and time to waste! Avoid BMW like the plague! Customer service is the pits! Trying to have anything repaired by them is a joke and a waste of time. How many recalls does a car need before they will buy it back? You have been warned. Stay clear.

I got scammed by BMW. I entered into a 3-year lease in 2015. In 2016, I purchased additional miles. I was told that any unused miles will be refunded. The Addendum that I signed clearly stated that I will receive back any unused miles at the rate of $.16 per mile. The 3-year lease was over last month and I returned my car with no issues except they refused to refund my unused miles. I was told that I can only receive credit for the unused miles and use it to apply to any outstanding balance. Well, I prepaid my lease up front and there is NO outstanding balance.Your company is so tricky. Tried to get me purchased additional miles, but never ever, not on the phone nor on the Addendum, that clearly stated that any unused miles will NOT be refundable. I hate business like BMW that is so tricky in their own words and agreements and dont tell their customers everything. I will post this scam on Facebook and let everyone know not to buy or lease BMW cars.

I owned a 2008 BMW 335i. My car got caught in fire yesterday and it covered with flames. Luckily I got out the car quickly and nobody is hurt. Its too dramatic and I would never have expected this. I used to love its apparent and the cars handling, even though there are numerous problems I had to deal with (random misfires, water pump, fuel pump and crankshaft position sensor failures). Up to this point, I am hesitated to buy another BMW in future. I Googled and there is a list of news reported about BMWs get caught in fire.

I have X5 and I have problems with the car since I bought it brand new. Its been in and out of the shop for so many things gone wrong. What kind of company is this! My Honda was one of the best vehicles I had and the services were much better. Would never buy a BMW again.

In August of 2013, I purchased 2010 X 3. This car had approximately 27 K and factory warranty effective through the end of April 2014. Approximately 2 weeks prior to the expiration of the warranty, I noticed a vibration in the drive train and took the car to the local BMW dealer for evaluation. The dealer determined that a manufacturing defect was contributing to the symptom but that another related component was also defective that BMW was already aware of for my make and year vehicle. The dealer replaced the component causing the initial symptom and advised that it would be 8 to 10 weeks before BMW could manufacture the other needed component and that all of these repairs would be covered under warranty. We were advised to keep and drive the car pending the receipt from BMW Germany for the other component, at which time we would be re-scheduled to return for completion of those repairs. We took the vehicle on an out-of-town trip days after having these initial repairs and while away several warning lights came on indicating a number of issues. Because the car was still drivable we completed our trip and promptly returned the vehicle to the BMW dealership for evaluation on approximately April 29, 2014. We were advised the car was now in worse condition than before and we were lucky that the differential had not locked up going down the highway. The car was left at the dealership who arranged for a loaner vehicle pending the repair of mine. On June 21, 2014, I was contacted by the dealership and advised that my car was repaired and ready to be picked up. I requested a test drive before taking receipt and the shop foreman accompanied me and my wife on a test drive. The car surged upon stopping which it did not do before and the vibration in the drive train was still very pronounced when turning. The shop foreman agreed the car was not roadworthy and we returned to the dealership. As of July 29, 2014, the dealership has not completed repairs to my vehicle. This vehicle has been out of service now for three months. I have offered to buy the loaner vehicle because my wife and I have lost all confidence with the dealers ability to competently repair my car. The dealer and BMW have offered assistance in an effort to negotiate a trade; however considering the aggravation and lost trust, their terms are currently viewed as unreasonable for me. We have had many BMWs down through the years and normally receive very good service from the car. The dealers however need more customer service training.

On July 31, 2011, I bought my first and last BMW. I bought a brand new X3. I loved the car at first and then months in, the problems started happening. Let me first state that when I bought my X3, the back hatch did not open and close properly. The struts were broken. The first time I had issues, I was driving and the dash alerted me that my back hatch was open when in fact it was closed. Then the alert went away, but my hazards started flashing. I called the service department and they had me bring my vehicle in. They tried to tell me that because the struts were broken, it was tripping the system. So they fixed the struts.A month later, while I stopped at a stop light, my back hatch opened all on its own. Then within that same week, while driving up my drive way at a speed of 15mph, my back hatch opened all on its own again. So I called the service department again. And again I took my car to the service department. They kept my car for almost a week, only to conclude that they couldnt duplicate the problem. Therefore, they couldnt fix the problem. Another month goes by. While driving on the freeway, this time the dash alerted me: 1) Back hatch open. Then the alert goes away moments later; 2) The hazards start flashing; 3) The windshield wipers start swiping, and the windshield wiper fluid starts spraying; 4) And an alert on my dash states, Windshield wiper system failure. That alert flashed twice.I currently have my car in the service department and I’m at my wit’s end. I thought this company built good, dependable cars. All I have experienced is problems. My car isnt even a year old. The company has told me that in order to buy back my car, I have to pay them $3,500. I think that’s totally unacceptable. I never want to do business with BMW again.

I bought Blizzak winter tires from Bridgestone for the 2 time in 3 years. This last time I had an issue with one of the tire after 3 weeks. It was deflating. I stopped at the BMW garage in Oakville and they had to replace my tire. I wrote to Bridgestone from their website. They never got my request and realized when I called that did not even know where the web inquiries went!!! They basically wash their hands of any support. You spend $3,000 in tires in 3 years and they wont stand behind their products for $300!!! I will never buy any Bridgestone tires again, not because of their products but because of the lack of vision and consumer care from the company. I gave them an 8 on 10 for their products but a 1 on 10 for their consumer care service.

I purchased a 2005 X5 last week that had been in two accidents from BMW of Oyster Bay located in Oyster Bay, Long Island. I traded in my Volvo XC90 towards purchase of the 2005 X5 grey color SUV. I brought the truck to my regular mechanic to get new front tires and my mechanic found and showed me the left and right front axles were shot and it was dangerous to drive the vehicle. So I replaced them, cost me $850 for parts alone plus labor.My mechanic also pointed out it needed lower ball joints and front control arms so I brought it back to the dealer and raised hell, How can you sell me a vehicle with all these problems? They sold me a piece of junk. They sold it to me for $16000 less my trade. I laid out 8402 dollars for the balance due. They are now fixing the vehicle and called me today to let me know they ordered air bag parts. They wont be in until Thursday. Also, I gave them a list of all the problems that have to be fixed. The drivers door has a rattle in it and closes sloppy. The front end is shot. They gave me loaner car while I wait till they fix it. They sold me a lemon.

I bought a new 2013 BMW 328xi and at 17,000 kilometers I experienced shuddering when braking. Upon further inspection I was told my brake rotors were rusted grooved badly. Contacted my BMW dealer, and he promptly told me that brakes are not warranted, and it would cost $900 to replace them. There was very little wear on the pads or rotors - I questioned why I would replace them with BMW brakes, as the first set rusted out in only 17,000 kms???? And the new ones were NOT warrantied also!!!!!BMW head office in Germany emailed me that you must dry off your rotors after theyre wet!!!!!! My local service place laughed and said that that was almost impossible short of taking all the wheels off!!!!!! Normally car companies do not warrant brakes because they are considered a wear item, which makes sense, but mine were NOT worn! I replaced the rotors and pads with aftermarket ones that WERE warranted and would not rust! I am now taking BMW to court to get my $900 back. BMW were not even interested in finding out what conditions would cause the brakes on a $60,000 car would rust out before the FIRST oil change was even due. Please let me know if anyone else has had this problem.

This my 2nd BMW that I have owned. One was a 1999 530i, and now I have a 2011 535i. My issues are with the interior and water leaks. I feel that both are BMW problems and should be fixed at their expense. The water leaks are from the moisture barrier within the doors. You would think that with the technology today this would not be an issue.Yet here I am knee deep in water in my back floorboard. I have owned several different cars that were much older and never had a leak anywhere. I do not understand how BMW can claim this is the Ultimate driving machine. My interior issue is with the driver door grab. It is made with some kind of soft material. The problem is it melts due to the extreme heat. Living in the South, we have very hot summers. I do use sunscreens. However it doesnt help. I had to remove the material and now I am left with an ugly looking door grab. Needless to say I am out of pocket for these fixes, Both problems I believe are manufacturer defects. My local BMW service center is in agreement with my reasoning. However BMW wont fix anything. My next Ultimate driving machine wont be a BMW.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

I purchased a used 2009 BMW X5 with 9,000 miles two months ago from Coggin BMW in Fort Pierce, FL. Within a few weeks, there was a very strong fuel smell in and around the vehicle. Upon calling the dealership for the 3rd time, we were able to get an appointment 4 days later to have the vehicle looked at. The issue was a fuel leak around the fuel pump flange and melted plastic around the fuel pump electrical wire. This is a very dangerous situation that could have resulted in deadly consequences.I am very disappointed by the lack of urgency on the part of Coggin BMW to resolve this dangerous situation. Most of all, I am appalled at the fact that BMW North America would produce and sell a vehicle that would have this life threatening issue by 9,000 miles. I find it very disturbing that the issue is brushed aside unless there is a fire or catastrophic explosion due to the negligent manner in which BMW made this vehicle. I believe that I am not the only one who expects a company of BMWs stature to be free from serious problems like this, especially with a fairly new automobile.The dealership fixed the fuel leak and melted electrical wire issue but I am not confident that I am safe in this vehicle. I was not told why this problem happened and not sure if and when I will have another serious malfunction that could result in serious consequences. I do not feel safe in the vehicle and I have no confidence that BMW can provide a reliable, safe product. I also dont have confidence in the dealer network to provide a reliable and safe vehicle for me to drive.

2013 335xi CPO 3 bent rims sold to me by BMW of south shore Hingham Mass. First I must start by saying Im writing this review with the facts and non-bias against BMW South Shore Gallery. I have owned 4 BMWs within the last couple of yrs. I recently went to BMW of south shore to trade my SUV for a sedan. Upon my arrival I notice that they had a new facility quite spacious and clean. Not many sales folks on the floor... However after a few minutes I was approach by a young gentleman which was quite articulate. We struck up a deal on my trade for a CPO sedan. After signing and ready for pickup a few days later I notice the car was not cleaned to my expectation... So I told them about it and they asked me to bring it back... so I did.After a few weeks later I was driving going 93 north. During my acceleration I notice that there was heavy vibration when the speedometer was 70 mph... I did not think anything of it... I thought this was just maybe balancing needed. Within a 2-week span I decided to call and make appointment to take a look... After arriving at the service area... I was in quite shock because the first thing the service advisor said was you will need wheel and tire insurance... Im like wtf in my mind... Ok I humored him... Then he said hes going to put it on the lift and show me that its not uncommon that I have bent rims? But 3 rims... How the hell did he know that the rims was bent... After putting it on the lift... he called me to look. He stated that 3 of my rims was bent and needed to be fixed. Keep in my mind I barely had this car for less than an month prior to observing this problem.I told them that Im not responsible for this, as this car is fairly new and I just picked it up. I was appalled by the next comment... that its not uncommon to have 3 or 4 rims bent... Seriously. I said I was going to go directly to BMW and complain of this deceitful practices on CPOs... and especially the folks in the service area selling you unnecessary things... BMW puts a lot into their CPOs and South Shore is putting the money back in their pockets... Right now Im still waiting for a call from them to fix my 3 bent rims which they knowingly sold the car to me with. The average driver would not have notice this issue if they were driving at 55 mph... So beware...Always go over the car thoroughly with the sales person... and have them put it on the lift and have 4 tires rotating so you can see if the rims are bent. My wife brought her car there several times for service and each time it has always been a problem because they serviced the wrong thing... including taking off parts and not putting it on back correctly... Theres no accountability with the service advisor... and mechanics. If you do purchase a car please take to another BMW dealer and have them go over it and I bet you will find quite a few discrepancies...

I just bought the car in Sept 2018. It has been in dealership service 5 times since then including a TWO MONTH stay that I just picked up yesterday. Had to call today because engine is stuttering on highway AGAIN and need to take back in for additional service. The dealership has had the car in repair status more time than I have been able to drive it! Total lemon in my estimation. I am paying car payments but cannot drive the car.

I own an 08 BMW 4S with 65,000 miles. The GPS failed and the dealer priced the repair at $1,435 to repair it. Need I say more? $1,435 to fix a GPS when Google Maps on my I-phone has a better GPS than the car did. Called BMW USA and they told me they could offer no help. This could be the last time I purchase a BMW. The Dealer is fantastic and the service specialist Terrance ** is top notch.

I purchased a pre-owned 2008 BMW 750IL with about 50,000 miles. I drove it to 92,000 miles before I had to trade it in. I have purchased three BMWs and have had serious service issues with the last two. The specific problem I have had with the last one related to the cars inability to start. I had to have it towed into the dealership 4 times when it would not start. In each case the dealer thought they solved the problem but had not. I paid $1,800 to have it fixed but without success. The dealer returned my money because they told me that even though they got the car running, they could not guarantee that it was fixed. This was a problem in the engine computer. Since the car was unpredictable to start, I had to trade it in on a new car, an Infiniti.I will never buy a BMW again. What is so frustrating about this situation is that I intended to keep this car for another 50,000 miles and the engine, if it started, certainly could easily deliver these miles. This situation forced me to invest +$50,000 that I had never budgeted for. I could not have a car that I did not know from one day to the next if it would start. When you pay this amount for a luxury car, you should not have to be stressed out about its ability to start. And for the dealership not to be able to fix and ask me to go away is quite a disappointment! I will be sure to tell hundreds of people over time my story and to recommend they never buy a BMW!!!

The paint on the roof is fading & the rubber seal around my back window is chipping and cracking on my 2005 530i. I have gone to the BMW dealer & was told it was normal wear & tear. I have a 1999 Acura & the paint is not fading nor have any of the seals cracked on the windows. It is a shame you pay all this money for a BMW and the body of the car does not hold up. I have also gone to several body shops & been told the roof must be painted & window seal replaced. I am now forced to pay to have my roof painted and seal replaced on the back window.

My overall experience with my BMW 4-Series Grand Coupe model: sports ride, awesome performance and sleek style. I like the navigation package because visually it is appealing and has several functionalities that are easy to use. The heated steering heats up to a comfortable setting for my hands. The heated seats, front and back, is extremely useful for my family on cold days. The seats are typical for a sports car. However, for a BMW, I expect that the seat should be more comfortable. Right now, the seats are too hard and very uncomfortable. I do not like the seats at all. In fact, I use Anne sit on a cushion in the not comfortable.

Love this car (X1) great value for the price. It drives beautifully and has UNBELIEVABLE radius. Its extremely solid and easy to keep clean. However, its small inside and will not fit standard car seats. Also, the beeping and chimes are total overkill and cause anxiety. The clock cannot be seen well. The worst part is the locks. You cannot open the door and then immediately open the back door or hatch. It requires crawling back in to push the unlock button TWICE and the button is near the center instead of the door. Dumb and difficult spot! But we feel safe in this car.

I have a 2008 BMW 328i which I purchased new and I purchased an extended warranty as well. I have multiple vehicles so I dont drive my vehicle often. The vehicle currently has around 14,000 miles on it. I took the vehicle in yesterday because it appeared there was a problem with the battery. My husband received a phone call today from BMW in Elk Grove, advising that the battery needs to be replaced and is not covered under the warranty because I dont drive it enough (driver error). The price of a new battery is $453 (he claims this is with a 15% discount) and the battery must be purchased from a BMW dealership because it could create a problem for the computer if purchased from an auto parts store. The BMW representative stated that it would have been covered had it been a defective battery, but the computer states that I dont drive it enough. He stated that I will need to keep it on a trickle charger when not in use. I have kept up on all of my maintenances and services, which were completed at BMW and not once did a BMW representative advise me that I could be running into a problem with the battery because of my low mileage. At this point I am just livid that I have babied my vehicle. I purchased an extended warranty and I have to come out of pocket $453. At this point I have no choice but to pay the $453; however, I feel that this should have been covered by the warranty and not been viewed as operator error.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.