TRUE EXPERIENCE - If you are making a decision on what to purchase as your next reliable car, do yourself a big favor and DO NOT PURCHASE A VOLKSWAGEN TIGUAN!!! I had been a loyal VW customer for 15 years and I owned a 2011 VW Tiguan brand new. I had heard that the Tiguan was a reliable, well-made car. I couldn’t be more wrong!!!My major repairs started with the replacing of the rear differential (few gears broke off from a sealed unit), to then replacing the turbocharger which I was told was defective. Then I had the timing-chain break while driving the vehicle, so a replacement was needed, along with a now damaged head cam. To top it all off, the entire engine seizes while on a highway and had to be replaced. The price tag to replace the damaged engine was $11,000 from the VW dealership. All of these major repairs happening at under 80K miles!!!While the sales staff at that particular dealership was very helpful in getting me into a new NON-VW car, corporate VW was the exact opposite. Their reply to me was that they didn’t have a program in place to compensate me for my troubles, despite the obvious flaws in their car models design. The fact that I had a low-mileage car with high out-of-pocket expenses was of no concern to them. So take my advice, and I have nothing to gain from this. If you do not want to pay high exorbitant repair bills, AVOID VOLKSWAGEN AND DO NOT PURCHASE THE TIGUAN!!! This car is unreliable with obvious design flaws throughout. Trust me, I experienced it.

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

Im having my insurance investigate the fire on my 2004 GLS Convertible VW. All at once, misfired engine light blinked, black smoke seeped in the car between seats and sudden blast loud muffler sound backfiring more smoke in between seats and orange glow by rear outlet plug. I had to put it out myself as no one was around to help. Cell wouldnt respond. I got help eventually. The car has been fine and in good working order. I have no idea that the headlamp right side bulb was also blinking like strobe light on or off prior to fire. Im baffled. Im lucky it was snowing. I used it to cool down the crackling in the car as I aired it out. What a way to end 2012. Its under investigation. I called fire station and police the next day. I better get a refund of some sort if totaled as I paid so much for it. It had 80,000 miles. I called to report to State MSV Safety and also VW of America. Happy New Year, yeah right.

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

Volkswagen has extended the warranty 120,000 miles for some vehicles with a 2.0T TSI Intake Manifold. Not all. I have a 2013 Tiguan S with this manifold. The check engine light came on a few days ago. I am told that MY bad manifold is not covered with their OTHER bad manifolds. That will be $2,500, thank you.

One perk that sold me on my purchase of my Certified Volkswagen Tiguan was the car replacement or loaner auto promise (if car was disabled and had to be in the shop for over a day). However, I have had numerous occasions in which I had to leave my car at the VW service shop for repairs and was told there were no cars available or that there was nothing they could do. Either Volkswagen vehicles are spending more time in the shop than they are on the road or someone (i.e. Volkswagen) does not honor the promises made at the time of sale. Regardless of the answer, I would not recommend the purchase of a Volkswagen to anyone. This is my first and last Volkswagen vehicle purchase based on the poor service and misleading warranty information.

VW 09 Jetta TDI. Purchase price new $32k, has had several recalls & replaced more car light bulbs! Had odd parts brake shifter piece $1600, engine fan $850. Now with emission recall & no fix. @ 124k mi. got low oil pressure light. Checked oil was fine. Called dealer & informed, was told to drive in. Complete failure in 2 mi. On FWY & towed it there. 2 dealerships w/ estimates of $25k & $20k to replace engine & turbo & BTW an emissions filter change of $8k. Many mechanics agree emissions likely choked car to death!

If I had only known what an awesome car the 2013 Volkswagen Tiguan was I would have bought another like it. This car is reliable, safe, comfortable, looks great, handles great and good on gas. I wish I had known sooner. What great car!

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

Leased a new 2018 Passat thru VW of The Woodlands. Dealership is now closed and VW will not honor the service agreement or the extended warranties that I purchased because the dealership is no longer in business. Obviously I chose the wrong brand. VW told me they have no desire to make things right. I will now have to pay for all services (oil changes and maintenance) and all other extras I purchased and paid for are now null and void.

I called to set up a payment on a Monday for the following Friday. The CSR even repeated the dates to me. The payment was put in for the next day instead of that Friday resulting in an overdraft with a fee. I called back on that Friday and explained what they had done and asked the CSR again if she was sure that they werent going to try to take the first payment out again before I set up a new one. She assured me that they would not so I went ahead and set up the payment again. Again, she was clueless because they did indeed try to now take out 2 payments! This caused another overdraft fee and a stop payment for the second payment. I called again and they stated that they needed a copy of my bank statement proving the $88.00 in fees so I faxed them the statement and called back 3 days later. The payment had not been processed and the CSR had to place me on hold for 10 minutes to go find the fax! He assured me that a check would go out to me that day. Well, that was 5 days ago so I called back today and another CSR manager apologized and stated that somehow it didnt get send to the correct department for approval so she would take care of it today. Very poor customer service to say the least and I wont be recommending them to others.

Purchased as certified preowned in 2015, after the first year of ownership multiple, MAJOR repairs have been completed. The ignition lock broke and would not allow me to turn my vehicle on or off at random times. The headlights had to be replaced three times in one year. For some reason the dealer could not explain, yet miraculously fixed. At the end of 2018 North Park Volkswagen had my vehicle for a month to diagnose problems they could not find the first time around. Turned out to be the timing chain and tension pulley (which never failed on a different car I owned that was 20 yrs old). Coincidentally, the battery died at the same time and I was made to pay for it. Add that the fuel pump failed (again, at the same time) and when they returned my car to me, was leaking gasoline in puddles. Just about the only thing left to fail is the transmission! Thank goodness for the extended warranty! I was very disappointed with the quality of the car, overall, and with the lack of concern and poor service. The dealer and service department used to impress me, but the more problems the car THEY sold me had, the less responsibility they took and poorer their customer service became. Even VW of Americas corporate office failed to follow up with me until almost a month later.

I purchased a used (one owner) 2012 VW Eos less than a year ago and have put 12K miles on it. At my first oil change 4 months ago (apparently you can go 10K between changes) my husband noticed an oil leak. I took it to a VW dealer since it has a 60K powertrain warranty still in effect, who proceeds to tell me that my timing chain cover gasket is leaking and warranty does not cover it. I called corporate in Michigan who tells me that all gaskets are covered but I need a certified VW tech to diagnose my car. I proceed to tell him that it is at the dealer as we speak and they say it is not covered. The corporate office informs me that their techs are their eyes and ears and they have to believe them. So now my car, which has less than 44K miles with an oil leak is not covered and I need to pay the diagnosis fee plus parts and labor. They offer no loaner car and only provide transportation up to 10 miles (I live 20 miles away). I researched this car for 3 1/2 years before I purchased it and shopped at a VW dealer for this car but was turned away because the salesman thought I couldnt afford their precious base model EOS which is not what I wanted (I wanted the LUX model). I work very hard and I made $88K last year and have a credit score of 894 - dont tell me what I can and cannot afford! I wound up purchasing my car the same day from a Hyundai dealer less than a mile away and their service has been extraordinary! Because of VWs service and the way they talk to individuals is deplorable and because of this I will trade my car (that I love) for something I do not care for just to get the outstanding service that consumers truly deserve.

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

One year ago I decided to buy a used VW. People often said, Very expensive to repair, but I heard they drive well, so took a shot. Not only are they expensive to repair but when dealing with VW customer service over what should have been a simple warranty issue, I can wholeheartedly say that I would NEVER in my right mind recommend this car manufacturer to any of my friends or family. It took VW nearly two months (and several callbacks) to come to the conclusion that they werent covering this issue, too. Ridiculous. Anyway, theres my public rant. Buy a used VW at your own risk and dont trust them to back their own warranties.

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

I like my diesel Volkswagen Jetta but the biggest problem I have with it is it shakes like crazy when stopping at lights or any other time I stop especially in the summer. Volkswagen has no answer for this and doesnt seem to care. Spent lots of money trying to fix something unfixable. Also radiator fluid sometimes leaks. No reason why. Volkswagen should have done a recall. It seems lots of people have the same problem with this car. I am not happy with the Volkswagen people. Very disappointed as German engineering is usually excellent.

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

I bought Tiguan model 2012 from the dealer in Abu Dhabi. I am the only driver, and exactly after the 3 years warranty expired, I started experiencing major problem with the car. For example: leaking coolant pump, boot cracked, noisy bush cracked, stuck defect, and more. I have just replaced the roof cetane (damaged with no obvious reason) and cost me almost 1000$. And last year there was oil leakage which required costly replacement. I would like to know why this is happening to a new car. Never happened to me before with other make. Please do respond to my concern.

On May 29, 2015 my car had a crash that I was told made my 2013 unsafe, too expensive to fix not covered under the Bumper to Bumper factory 3 year/36,000 mile warranty. Per the eye witness to my crash, obtained on the Police Report, here is a summary of what happened: The car was in the right lane of a 4 lane road. The speed limit on that part of the road is 40 mph (I had just turned onto the road at the intersection and was not going over 25 mph). The road was wet, smooth pavement and free from any holes, rocks etc. The right front tire canted out of from the car. The car then veered to the left, across a lane of traffic, and hit the concrete divider and steel sign. The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

Ive owned over 20 cars in my lifetime - most were financed. IVE NEVER HAD A WORSE EXPERIENCE THAN VW CREDIT. As a 6 time VW owner...Ive been trying to get a payoff (so I can purchase the car for my son)...and they WONT GIVE ME A PAYOFF unless I visit a dealer. What a scam! Never again!

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

Volkswagen Taiguan 2016 with push button start will drain the battery to zero by itself. I turned off the car by pushing the button and left the car parked in the daylight. At night the car automatically turned on the headlights and drained the battery. I was stranded the next morning and had to call roadside assist. This is the most stupid thing on the car. With only 175 miles I had to call assistance because the car turned on its own lights while parked. The tow truck driver said I was the fifth Taiguan he had jump started because of this problem. VW needs to correct this. If the driver touches the kill button twice, or bumps it while getting out of the car the ignition will go on after the engine is shut off and will eventually turn the lights on leaving you stranded. Never use Auto Lights on this car.

The fit and finish on my VW is on another level compared to domestics in the segment. The car has held up quite nicely. Service at the dealership is a bit pricey so Ive found a good independent mechanic. Overall my Eos delivers a great experience on summer days and feels comfortable enough for long haul road trips up and down the I-5.

When we signed up to be part of the VW buyback in the diesel scandal, we were told to keep making payments until our buyback and they would adjust our refund at the time of buy-back. At our appointment, we were told this was false and we would have to contact VW Credit for the rest of our refund. Then instead of giving us our paperwork, they walked us to the VW store manager and handed him our paperwork, and made us talk to him so he could try to sell us another VW, promising that if we did they would take good care of us. REALLY!! After VW had already lied to us on multiple accounts. Sadly, it didnt end there. We had more hoops to jump through to get the buy-back money credited to our account, even though they had requested all that information on the front end. However, we got the bulk in two or three days.We contacted VW Credit for the balance of our money but were told they couldnt give us the rest of our money until they received the payoff from VW. We kept calling for the status on our refund. We learned that VW sent a check (not electronic transfer) to Chase apparently through the mail who then mailed a check to VW Credit (technically two different companies). VW Credit said they had to wait TWO WEEKS to be sure the check from Chase cleared before they could mail us the rest of our refund! It was over a month after the buy-back before we got our money -- less the interest accrued while they used our money.

Handles very well. Extremely smooth ride. Corners incredibly. Quite stable. The Volkswagen Tiguan 2017 is an all new crossover. Drives and handles like a dream. Extremely comfortable for the tall. Not so gadgety. Easy to read dash and controls. Rolls out with a lot of extras.

My husband and me have been the proud owners of three new Volkswagen cars. We have always had our cars maintained only by the Donaldson Volkswagen dealership in Sayville, NY. Ever since I have owned my 2004 VW Beetle, I have noticed that the ignition cylinder lock. I verbally mentioned this several times to the Donaldsons Technicians and was told VW Beetle had been made this way and I was informed to wiggle the steering wheel and place my foot on the brake. I never check out this information given to me by the technicians. My beetle is now over 88,000 miles and without an extensive warranty.On 7/18/16 my car broke down and locked. My car had to be towed to the Donaldson dealership. I explained to technician this was an on going problems throughout the years that I owned the VW Beetle. I had to fix the car. The Donaldson Technician wrote: Found steering column locked. Mechanically faulty causing damage to ignition lock cylinder, removed and replaced ignition lock cylinder, removed and replaced steering column lock. This cost was $532.30 to repair. I asked the technician again if anything could be done with the cost of the repairs since this was an ongoing problem with the ignition lock cylinder. Technician replied, no, your warranty has expired and the car is over 88,000 miles.The technician gave me the VW Cares telephone number but I received the same comment from Improvement Customer Service person Martin ** as well as their team leader MaryJo ** who made the final decision. Both of them would not give me their last names. I learned two lessons from this experience. 1) I am not a value customer at VW Donaldson. 2) Check out an on going problem with your car and find out if this problem is ongoing with other VW 2004 Beetles. My husband and me were going to purchase two more VW cars but we learned our lesson from this experience.

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

Had to replace EGR unit after 36,000 miles - Golf 2010 model. Told this is a common fault. Will not buy VW again - not the car they used to be.

I am writing this initial email today as a very frustrated, angered and distressed customer. I purchased my Pre owned certified VW Jetta 2 years ago this month at the Tysons Stohlman VW, and Yaw ** is who initiated the sale. I have been taking my car to the Stohlman Service shop for my oil changes since I purchased my car. This past week, I brought my car in for an oil change, a bulb replacement and to replace a hubcap that had fallen off of my right front passenger side door. After leaving my vehicle, and going to work, I received a phone call from the manager of the service shop. He let me know that I had more issues than just replacing the hubcap. He stated that my left front tire was so worn I would not make it home and needed to purchase a tire immediately. He then said, he refused to sell me the hubcap until I left my car at the shop to replace the wheel, get a tire/wheel alignment and possibly have the bar replaced underneath the vehicle.I left work – went to the service center immediately and let him know there was nothing wrong with the wheel. All I wanted to do was purchase the hubcap and pay for the oil change and the bulb replacement. The manager let me know that all of the above service needed to be done that day – the latest the following day and again discouraged me from just purchasing the hubcap. Literally he was letting me know that my car was unsafe to operate. I let him know I would purchase a tire if I must (as he let me know it may bust leaving the dealership) but not at VW. That night, I did purchase a tire. However, with the advice of my fiancé, I took my vehicle to get a second opinion and estimate for the service your manager assured me I needed. Which by the way - when totaled was over $300 worth of extra repair on top of the $133 I paid for an oil change and a bulb replacement.I am writing this to let you know the following. I took my car the next day to get a second opinion and the details I found is enough to make me report this service center. The certified repair shop that I went to not only did a full inspection of my entire vehicle and parts – but let me know I did NOT need a new wheel, I did not need an alignment and that VW purposefully was trying to take advantage of me – a young woman, working professional, who does not know much about cars or service in order to make a profit or increase their sales for service that day at my expense.Let me explain something. I worked too hard, as a 24 year old, now 26, black female to have purchased this vehicle, pay $350 a month and attempt to keep up with the maintenance – just for your service center manager and employees to have their priority be to get over on customers like me, and who are too busy lying to even realize they replaced the WRONG bulb on my vehicle. Needless to say, I am disgusted with this service. Feel completely taken advantage of. Had I not gone for a second opinion and inspection, I would have potentially paid hundreds of dollars in unnecessary repairs. This is unacceptable and disgusting behavior for a company that I thought had its customers’ best interest from day one.

I have had my leg cut open by the change compartment that sits very close to the door on the dashboard, it ripped open my leg on two occasions within a year. This is caused a dramatic amount of blood loss, a very deep laceration and several rides in the ambulance to the local medical facility. The edges on this compartment are seriously sharp. VW needs to make some changes. My husband is literally going to permanently secure this compartment that it is not accessible. I have owned this car since 2016 with 9k miles when I bought it and now I have 27k. I do not drive it a lot. This is most definitely a hazard and health issue! Please correct. Please call me if need be.

I have a Volkswagon Passat for official/domestic use since 2016. No doubt it drives great with all the inbuilt features of safety as well as ergonomics. It has got a powerful engine with smooth drive. To sum up I must say that the company has put in all its efforts to make it a success but unfortunately the only thing which is pulling it down is the customer support at its service center. It has such an overwhelming effect that all the good features of this car get multiplied by zero rather I would say it takes it in the negative side of the scale. I had been getting its maintenance services from the VW for the last so many years until this month when I finally decided to quit and I will even restrain myself to small pit shop.I happened to be at VW service center at Templehoff for scheduled inspection of my car in August 2020 but was highly disappointed with the attitude of service center staff who not only charged me heavily but also failed to standby their commitment of completing the job on time again and again. These people dont have any sense of customer care and dont bother even if some customer getting bogged down because of their failings. To my utter surprise no appropriate action was taken despite this matter was brought in the notice of management which brings me to the conclusion that this entire company is unknown to the word Customer Care rather they Dont Care. Anyways I formally said goodbye to this place and will never recommend any friend for even visiting this place for petty tasks.

I purchased the vehicle almost a year ago. After month with the car, I started to hear door noises on my car - squeaky and cracking sounds. I’ve been going to the dealership for about 10 times and they haven’t fixed the problem. Dealerships are not Helpful. I told him I didn’t, the car has a defect but they keep saying they can fix the problem. I’ve been having this problem for a year now. This is the last time I’m gonna be getting a Volkswagen Product. Not satisfied with his vehicle at all.

Car shakes after I changed the turbo on VW passat 2006 2.0 TDI. Please HELP.

I purchased my 2009 Volkswagen cc at 72000 miles on November 2014. The same day I drove home I had a CEL turn on and off, I took it back, and the dealer changed 1 coil wire that was about to go bad. Thanks. Soon after (month later), my fuel pump and fuel pump module went out. I called and they said, No warranty. I went and purchased, 650 dollars with installation at brother in laws shop. Cheaper than dealer by $500. Then at 112000 miles my transmission went out. No warranty of course. That was 5k to replace and install. This was in March 2016. In April my fuel injector was misfiring. Replaced all injectors. Then in March 2017 my throttle body went out. No help all this time from VW group of America. Worthless to be honest. Now in October 2017 my fan went unbalanced. No more VW for me EVER!!!

Has anybody else had problems with VW Inchcape dealers in Chester, Cheshire dealership? I purchased a brand new diesel Volkswagen Golf TDI just under 3 years ago (and have full service history). The cars mileage was 72,000 - reasonable for a diesel engine so the car was out of its warranty, which I am not questioning. However, the crankshaft snapped whilst the car was less than three years old, resulting in major engine failure. It took a repair bill of over £2000 for this to be fixed. The garage that it was taken to had never experienced this problem before and an independent report states it was due to metal fatigue and not misuse or wear and tear.To be fair, Volkswagen had reduced the cost of the replacement crankshaft, however Inchcape have refused to refund the high repair bill. In my opinion they are responsible for the purchase of the faulty crankshaft and hence should take responsibility for this. I am very disappointed that a reliable brand has let me down in this way. I have loved my VW Golf but have lost confidence in it. I invested in a reliable name and feel disappointed in the quality of the engine that I have been supplied with. Any comments or similar experiences would be appreciated. Thank you.

I purchased a brand new Tiguan r-line. After one day I drove it in the rain and the headlights misted up. Notified VW and took the vehicle back. I was told that it is normal in not too many words. Picked vehicle up today and it was raining again and lights misted up again. How can be sell vehicles knowing that the headlights have this problem. VW essentially refuses to replace headlights. Just want to let people know what they are potentially in for if they buy be.

The intake manifold has failed on my boyfriends 2010 CC sport. This part has an extended 10 year/120,000 mi warranty on it. His vehicle is just outside of that warranty in mileage (121,500) and they wont do anything to ease the cost of replacing part. The whole reason they extended the warranty was because they expected the part to fail within 10 years, and its definitely less than 10 years old. Because other car manufacturers would take this into consideration and do some type of prorate of split the difference in parts & labor or something of the like, we called and asked them to do this. And they just dont care. No reason to build brand loyalty, I guess. Every time weve had to deal with them, it has been a head ache - the Takata airbag recall for instance. My mom has a Honda. Honda gave her a rental until they could fix the problem because it is unsafe to drive at the risk of having a collision and being pumped full of shrapnel from your airbags. She got her car back, fixed, 2 weeks ago, though she was in a rental for about a month. When we called VW about it then best response that we could get was why its safe to continue driving it around. Or how the NHTSA doesnt find it unsafe. The funny thing is, I research EVERYTHING. And according to everything I found, the NHTSA is who demanded the recall. VW responded with a letter as to why they should be exempt from it. The recall was issued in 2014, and VW just started recalling in February 2016. Shame on this company for caring so little about its drivers & for being so reckless with consumers lives in general. VERY disappointing. If you want reliability, you may want to go with a less expensive vehicle as they seem to have a better attitude and overall view of customer service.

I have a new 2018 Golf GTI, I was surprised to find there is no cover for the battery, the terminals are both exposed. I asked the dealer if this was correct and they did not know, I called VW customer care and they said they dont know what they put on the cars, they are not able to answer technical questions, and I should ask the dealer. I said I had done so without satisfaction and was told to ring around dealers until I found someone who did know! I am surprised to find the two battery terminals exposed on a vehicle that is so complex, this is a potential shock and fire hazard. This is my 10th VW and I do not recall seeing the terminals totally exposed before.

I leased a 2012 CC for 3 years and now Im financing because Im tired of having a car payment. I have 51K miles on the car and got a 48K mile warranty with the new financing. I have got all the scheduled maintenance done at the dealership, Palisadas VW in NY, and have never been told about a carbon build up. So a month or 2 ago, when I started the car when the engine was cold, I was getting a putting like feel and sound coming from the exhaust. I felt nervous driving the car but once the car was warm and on the highway, everything was good. I took the car to the dealership. I have the top of the line warranty so why not, and the guy said since the Check Engine Light isnt on, the warranty wont cover it but once it does come on to bring it in and hell get it cleaned. So last week the light came on. I brought the car to the dealership right away. Well what do you know, the warranty doesnt cover it. And to top it all off, they want to charge me $1100. Im beyond pissed. I called VW Corporate and now Im in a fight with them. After seeing that other people have had the same problem, its like they put keep that out of the warranty so they can bang you over the head when you need it done. I tried to tell the woman from Corporate that they can easily call this little dealership and tell them what to do and they will listen quickly. Every dealership will do whatever to keep corporate from calling. I forgot to mention that this is my second car with VW. I Leased a Jetta for 3 years, and paid off the while lease within 6 months, and now leased my CC for 3 years, and financed for 5 years. Ive never had a late payment. Im your ideal customer. Im also a combat veteran. So corporate says they want to put a fuel injector cleaner type into the car and see if that works. They did that today and when I spoke to the service guy at VW we both agreed that it wasnt going to do anything. He asked if I could leave the car overnight so the tech can cold start it in the morning and they were authorized to do the procedure again. I said to do it, might as well since its free, and I have to the steps corporate spoke about. As I was writing this, corporate called. I told her I was doing research and seeing other people having the same problem and that I was so angry. Of course she said We dont want you to be angry, and I said we both know theres only one way Im not going to be angry and thats to just clean it properly. I told her I wouldnt have bought the car if I knew this would happen. I wouldve leased or financed something new or left VW all together. So we shall see tomorrow how this soap opera continues. I will fight this to the end and take it as high up the ladder as need be. I recommend that if other people are having the same problem to contact corporate and fight with me. Thanks for reading, God bless and Fight The Power.

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

Rebuild motor at 55,000 miles, 4,500 dollars sunroof fixed 3 times - still getting wet, 1,200 without rug cleaned. They wanted 1,000 more for that. Why, when still getting wet? This 32,000 SUV has cost me 8,000 dollars without tune ups, brakes and tires. Worst SUV I have every owed. Cant fix sunroof, always smells like mold. VW should fix their vehicles if I cant get 80,000 miles out of it without some many problems.

Sometime in March, 2019 I decided to bring my car in for evaluation - there was some strange rattling noise coming from the front left area around the wheel. I called the numbers listed on Island VW website and I couldnt get a hold of anyone because the line would either ring and then disconnect or go to straight to a busy line. I tried the chat on their website, but no one responded because I am guessing I was doing this at 830am. Then I called the sales number a few times and by some chance someone answered in sales and that person was the one who scheduled my appt, not the service dept. I brought my car in, I left it over the weekend for inspection, and on Sat I was called (Jimmy) and told the left axel (?) was worn off and that it needed to be replaced.I picked up my car a few days later and the next day I heard the same noise. I thought I was imagining things so I waited until my partner drove the car and said that the issue is indeed still there. I drove for another three days just to make sure we are not going to call and complain for no reason. Once established that the issue is there, I called the dealership. Same problem again. The line rings and disconnects. OR it goes to a busy signal right away. I waited another day or so and attempted again. Same issue again. I tried the chat and demanded that someone calls me. Jimmy called and I explained my problem. I said I would like to bring my car in again because the issue hasnt been resolved.I asked that they provide me with a loaner this time as my work demands me to travel from one clinic in the morning to another in the middle of the day. He said they didnt have any loaners. Then I asked them to cover for a rental that I would rent in order to get to work. He said that wouldnt work either. So I had to accommodate my schedule, wait until a weekend that I dont work to bring the car in. He agreed. At this point, while speaking with him, the phone disconnected twice!! So when he told me, Call us next week when you know when youll be able to bring the car I explained that calling their dealership is close to impossible, as evidenced by the dropped calls.He gave me his cell phone number and said to contact him there. And I did. Left a vm, waited several days and when no one called me, I decided to call Volkswagen America Customer Service, on 4/30 or 5/1. I spoke with a lady Renee who tried contacting the dealer herself. She ran into the same issue, the lines werent working. So she said she would continue to call and get back to me. On 5/1 she left a vm on my cellphone, stating that she was still not able to get a hold of them but that she would be able to schedule me an appt on the website. However, at this point I had missed the weekend I was off and I needed them to provide me with a car to get to work. She said she wouldnt be able to do that online.The next day, she called me and said her manager was able to get a hold of someone in the dealership who explained that they dont have loaner cars at that time and when one becomes available they would call me. Guess what? That call never came. At this point, I decided to call my bank and file a dispute. I have three VW at home and I will never, EVER, buy another one. I am selling them all and will be buying something else. Which is a bummer because I never had an issue with any of my cars. I bought them in Seattle, Carter VW, had the best experience with them. Everyone else related to VW was a disastrous experience.

So far I am happy with my VW GTI lease. The lease ends in 60 days. If it werent for the underhanded tactic of removing the payoff quote just three months before the lease is due, then I would seriously consider buying this vehicle. This tactic shows me they cannot be trusted. I am now forced to call and listen to a salesperson use even more underhanded tactics to try and sell me the car for more than its worth. BTW, I had leased a Honda prior to this and they used no such tactics. I should have stayed with them. I just hope now I dont run into any issues with returning my vehicle.

Dear Rick **, I wanted to contact you regarding my experience with VW Boardwalk over the last month. I am sad to say that I have been very disappointed in the services provided. VW is viewed with a top of the line customer service and standard of care, and unfortunately I no longer can see this. I have been disappointed enough that I have decided not to continue servicing my vehicle with your branch. I was charged 1000 dollars at the beginning of the month for a service that included flushing my coolant and replacing the timing belt cover, which I was told was most necessary. Afterwards my car stopped working all together and I had to tow it to the closest VW dealership where my battery was replaced. In the midst of this my vehicle also had been broken into, shattering my windows and stealing my purse, which I understand is my misfortune, but this also led to delays in getting my vehicle to the shop.Following the battery replacement it was noted in the system by VW SF that the coolant was leaking as well as oil. This was never told to me, this was later pointed out in the notes during my last and most recent service. VW SF just replaced the battery and said I was good to go. The next day I noticed a puddle under my car, determined it was coolant and since your technicians had just worked on that system in which I spent a large amount of money I went straight to you. My car remained with the shop for two days before I got an answer that the water pump needed replacing. This was very curious to me as I had replaced it exactly one year ago with another VW dealer in SF and that your technicians had just finished working on that system, and said everything was taken care of. My understanding is that when a car is serviced these kinds of things are tested and addressed, please let me know if that is not the standard. I would hope that during this testing they would discover a leak in the very two systems they just worked on.I would like to note that at the first service on 9/10/2018 I was advised to replace the timing belt cover, this was necessary to prevent an oil leak, which again was noted to remain. In that service is also when I had my coolant system flushed, which then again was noted on 9/19/2018 to be leaking, all less than two weeks after the initial service. This information again was not shared with me verbally but noted in the invoice. Also noteworthy my warranty for the water seal expired on 9/20/2018. Due to the inconvenience of timing when the diagnosis was finally made, my one year warranty had expired four days before, leaving me with another very large bill.With all my concerns your representative heard me out, and said he would try to help as this was very much not fair. I waited his return call, left VM after VM, and never heard back for another two days. At this point I am without my vehicle and a little desperate to get it back. The representative said he would help me out and give me a good deal. I had other quotes at this time for much less, and considering VW wouldnt honor the very recently expired warranty, which is one of the reason I always have my vehicle serviced with them second to the standard of excellence I have always expected, I was considering cheaper options. The representative seemed sincere in his attempt to help so I gave your team a second chance. When I picked the vehicle up I was given a bill of 1300 dollars. 900 of that for labor charges.To me I feel I have not received the high standard care and excellence that I expect from VW. I leave my car in the hands of your employees and expect them to work efficiently and honestly. I expect them to report to me what is wrong with the vehicle as well as what needs to be fixed in order to keep my car functioning at its best level. And lastly I feel that I have been taken advantage of costing me not only money but stress and unease and a lot of my time. I am very disappointed as I am sure you can understand through this email. I honestly cant even trust that the work that was just finished is done properly or that the work I have had done needed to be done at all. I feel that the standard of performance, liability and honesty has been very much compromised. I also feel that guarantee of labor and parts doesnt actually exist. I really am disappointed that I no longer feel I can trust my car in the hands of VW representatives. If not them, then who?

First off I love my Jetta. I have a 2014 VW Wolfsburg edition. 2 years ago my radio broke. They replaced it and now my radio totally went out on me. Called them and inspect My car and so forth. They told me they need to replaced it. Again it blown out apparently idk how in the hell in less than 2 years and expect me to pay over 1k to get it fix. As of today somehow in a miracle my radio turned on and I called them to ask for explanation and of course I never heard anything from them. Never again.

I called for an itemization report because although I was making payments well above what I owed, it was not reflected in my account. It took three calls to get an itemization report. When I finally got the report, which reflected that my loan had already been paid, but an account balance was being shown as owed. I asked to speak to someone else, which was a manager with an IQ well below 30 and who was obviously really poorly educated. She kept asking me where I was getting my numbers, and I kept telling her from the information you just sent me. She kept telling me that her information was accurate and I owed about a grand, when really they owed me. I told her to add what she gave me, and she told me she did not have time to add 33 payments. I asked to speak to someone else who was going to be proactive and helpful. She told me there was no one else. I have to file a complaint with the BBB and call in a favor from a lawyer to get this issue resolved. These people are thieves and are genuinely cavalier to the fact that they do not know basic math.

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

Purchased low mileage 2011 Volkswagen CC. (39,000) Engine kept stalling, driven 100 yards and dies, several times over. Finally died on highway completely, and with no power steering, I rolled out of the mountains of Colorado. Rolled into 1st exit. Fuel pump control was replaced. Ran fine but now red power steering light on dash and no power steering. Into the dealer! Was told computer needs TSB update. (Reprogram the computer) $429.00 and two days! Got it home, next morning same thing, no power steering and the red power steering warning light on. Which means no power steering! When you try to turn a VW with electromechanical steering there is no comparison to anything save for the fact that your heart is in your throat and it is frighteningly hard.Back to the Dealer. Was told needs a new battery. Got a call after the new battery and was told it also needs a new Rack and pinion assembly. Total this time? $2300.00! The dealer in this case (O’Meara) helped immensely by warranting the Rack. I investigated this problem on the internet of course only to find that quite a few VW C.C. owners went through the same thing! Went through VW and a district manager and was told OUT OF WARRANTY! Period! My wife and I truly regret buying a VW. Now we drive it and think what’s next!

The car itself is fine, the company is terrible. VW Credit continually screws up. It takes numerous contacts to get them to fix anything. Then they will ruin your credit rating when they mess up. Their automated system suddenly got screwed up and did not take 2 lease payments out after months with no problem. I was never notified and found out from Credit Karma when they reported it as 60 days of missed payments to the credit bureaus. Ive spent literally hours over the last 6 months on the phone, copying documents, faxing, mailing and following up trying to get them to fix their mistake.It tanked my credit rating causing me to be unable to refinance my home and lower my mortgage payment. This is just the worst of it as they have repeatedly messed up this account. VW Credit has been an absolute nightmare to deal with and Ive lost hours of my life trying to get them to fix their mistakes. Never, never, never again would I have a car loan or lease with VW Credit.

For the first 3 years under warranty, my car had no problem at all. I bought my car in 2012 and its been 5 years now with 40,000 miles. The car is still smooth and its perfect. Nothing is leaking underneath the car. When I went today for my 40,000 service maintenance, they said theres a problem with my motor. Like the oil is leaking. I laughed inside and told myself, What the **? Hahaha.I remembered my friend who was a sale person in Volkswagen told me that, After your warranty dont go to Volkswagen. Theyre going to rip you off. I should of listened. But I told myself, Lets see. I asked the guy, Why is it leaking? The car is new... Its only 5 years. So is this mean Volkswagen is not GOOD at all? I mean, our Mazda, Honda are more than 10 years, and nothing ever leaked. The only repaired we had was the tires changed. I just think this is BS. The guy told me, not to wait longer because it will cost me more. The motor for motion is leaking and it will cost me $600. WTF?

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

I have 2021 Atlas Cross Sport, I love the vehicle but the remotes are extremely frustrating. Fob will not work unless youre very close to the vehicle. I took it in to the VW dealer and the service rep said, Youre not the only one complaining about issue and unfortunately there is no no fix for this problem. Why can’t VW come up with a fix?

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

I had a really bad experience with my Tiguan bought few months ago from a first-hand. My car is 5 years old and only 50000 km. The car was working fine until it completely stopped in the middle of a busy street. Had to tow it via my insurance and I decided to bring it in the VW garage where the car has always been serviced (having all the previous bills). I informed the garage that my car was getting towed and if they could organize a replacement car. The answer was NO straight away. When I looked at all the car bills a replacement car had always been organized but not for me. I then asked them when will they be able to take care of the car and tell me what is the problem. The reply was, “We are extremely busy. We will have a look probably next week.” After checking their online appointment availability it was clearly showing full availability all over the week but they finally started to look at my car one week later! The diagnostic price being $220 which is just absurd when you know that I will have it fix there. Finally the fuel pump was faulty and had to be replaced for $1500 which I succeed to reduce to $1400. I contacted my previous VW dealership overseas that confirm the fact that this part shouldn’t be faulty at 50000 km and VW should cover the cost. I then decided to open a case with VW Australia. I finally took back my car after 10 days and paid the full price thinking that VW will contact me and listen to me. After explaining to the dealership that I opened a case with VW he became extremely upset and unhappy about my decision. I told him that I didn’t blame him but the car and asked him, “If you were me, would you expect this?“ The answer was, “Then if it was me I would just pay and move on!” I clearly understand then that this dealership doesn’t understand the meaning of customer service or empathy. Then I received the answer from my case which was “From time to time Volkswagen Australia will support our dealers in relation to servicing and repairs. This support is not discussed outside of our dealer network. Should the repairs to your vehicle be deemed as a manufacturing failure, the dealership will liaise with us directly on your behalf. Our support is not initiated at customers request. Please speak with the dealership regarding the diagnosis of your vehicle. They will contact us directly if needed. We will now close your inquiry.” At the beginning I was only upset by having this kind of issue with a low km car but after the experience at this dealership the full experience is a disaster. I am convinced that there is a big lack of consideration from VW Australia and especially from this dealership.

The car is poorly-built and manufactured to not meet the dollar standard they place on the vehicle.

I leased a 2017 VW Tiguan in Jan 2018. It had only 6025 miles on it. When entering my Garage it suddenly had acceleration to damage the Cars front and garage wall which made a big hole in it. I contacted VW HQ Customer Care immediately in Auburn Hills, MI and they listened and kept me asking questions again and again how it happened. First they said will give you a case number. Then later they asked to send a letter that I am not going to litigate on this matter which was promptly mailed for they will not accept an email to this effect. I also contact their US CEO in Herndon, VA Office sending them all pictures of damage to Car and garage Wall and Door access to home. These pictures were taken by Insurer Liberty Mutual. Unfortunately due a mistake I forgot to get Rental Car Coverage from Liberty Ins. It is costing $330 per week in NJ. Car I am told will not be repaired for 3-4 weeks to get parts.I also asked for stopping lease payments $212 p.m starting Nov 15 and keep me whole on damage to the garage wall and related costs. The VW rep did not sound too enthusiastic. I have had as a student a VW Beetle to drive several times. It was a great little car. This sudden acceleration of TIGUAN, a Police guy told me is now happening in some Cars that had faulty electronics synced with Transmission. It is very frightening if the same had happened on Highway behind a Long haul truck. Fortunately I did not suffer any injury. Police Report is due to send to VW HQ Customer care.

I have had nothing but poor customer service experience with VW USA Customer Care. When I called the dealership where I purchased the car in panic after my car brakes failed on the freeway - the salesman did not invite me - ever - to check my car, which is an accident waiting to happened. It is nothing short of a miracle my kids are still alive due to my car stalling at a major and busy street in Los Angeles at least on two different occasions.I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 411 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to get back to me (in a week or so) and then saying that they cant do anything. So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said they do not see a problem and that they run the car computer system something of that sort and everything looks good.I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my childrens life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

VW Court Settlement Diesel Jetta - I have submitted my paperwork through the claims portal starting in January 2016. Each time, they say I am missing something. I submit the missing work and then theres something else wrong. They have had to reset my account twice saying for various reasons and each time I have to resubmit which starts the paperwork problem again. Something is wrong either with their collection of paperwork or they are stalling.

My daughters 1999 VW Beetle was parked in her college dorm parking lot (outside, thank goodness) when a friend walked by and noticed flames shooting out of it. Car is totaled. Not covered by insurance or VW who does not care nor do they assume any responsibility for it.

VW has a horrible service and warranty program. It is one of the main reasons that this is the last VW I will own. A local dealer owns the three local dealers so it could be them but since we have no other options it is really neither here nor there. Initially you could get results when calling VW corporate but even that has gone downhill. Besides should you really have to do that for the dealer to do the right thing? Ive bought Volkswagens for 20 years but it is over.

I complained to my VW dealer for almost one year about the inaccuracy of this system. I finally got fed up with their denials and filed a claim with Small Claims Court. They settled before the trial for $1500. This system sucks in rural Ontario - do not compromise - they know that the system is defective!!

I have had by far the WORST experience with VW. I thought it was only the 1 dealership I went to but I have went to multiple and they are all the same. They will scam you out of every single penny you own. They have terrible customer service, you have to wait hours to get anything fixed. Don’t EVER lease a car with them or you will end up basically paying for the entire car and then having to give it back. They are a scam. They have recalls all the time. I will NEVER EVER EVER buy another VW again.

Brian from Cardinal Way offered me $33K for an GTI Autobahn in black. I took a day off from work, hauled both my parents and myself and Uber to our destination. Once there it quickly turned into a circus. They dont have the car. Brian had car trouble of his own and was a no show. (He must own a VW.) Both the manager and another guy tried to get me to buy another trim which I declined. While they were tossing nonsense in the air, another dealer 10 miles away texted me for a better deal. I declined. Bridges burned. So we had to take Uber back home without the GTI. Not sure how these car dealers live with themselves but I do believe Karma is a **. Never owned a VW and Im happy to join the Boycott group.

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

I went in because my car stopped in the middle of the road 5 times on a Friday. Volkswagen provided me a car for the weekend and then told me on that Monday which was October 9th that there was a recall on the fuel pump and module and that is why my car is stopping in the middle of the road. I called Tom Bush Volkswagen in Jacksonville on that Friday when my car stopped because I was in the middle of traffic and almost got hit. I was in tears and that is why the guy got me a car to drive for the weekend. They want me to pay $850.00 for parts that is not my fault. I dont have money for that and just recovering from Hurricane Irma. I do not have it. I am not mad at Tom Bush they tried everything to get my car fixed for the recall. I am more than frustrated with the Volkswagen company because I was told I have to pay for the parts and they know it’s a recall and then they will reimburse me. I feel in danger to drive my car and have not driven my car since then because it stops more than three times in traffic. I feel like Volkswagen should fix my car because they know it’s a recall. This is not my fault so why am I catching rides to and from work because I cant drive my car. This rating really deserves a zero. Volkswagen does not care about my safety or my familys safety when I have to try and drive a car that stops because of their faulty equipment. Something needs to be done and fast. Its now a month and I have no car to drive.

I bought my used 2009 Tiguan with 30,000 miles on it. At 46,000 miles the engine light came on. At the same time, my gas cap, stopped clicking when I tightened it. The local VW dealer says it is a water pump problem which they quoted as an $1100 repair. I replaced the gas cap, the engine light comes on and goes off for weeks at a time. Do I believe the dealership mechanics or go elsewhere?

My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

Customer Care at Volkswagen is an oxymoron. We bought 2 new Jettas TDIs in 2011. We bought a new Passat in 2012. I called customer care today 3/20/2015 about a problem. They never looked up our record of being an excellent customer, never bothered to look up our vin numbers to realize how much money we spent buying their cars, never asked our names. ** (the rep at customer care) did however say, apologize for that. So as we go out this weekend to look at cars to purchase do you think we will drop by a VW dealer?

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

VW builds cars that have superior handling, above average fuel economy at a decent price. Build quality is also very good although I have had issues with leaking sunroofs on 2 wagons. On balance I still feel the overall value and driving experience are worth it to me.

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

My Touran GT 1.4 was inspected and serviced by VW HK @ less than 12000km. Then the gearbox has vibration issue and needs to be taken out for repair. I complained to VW HK. Its tech crew member insulted me openly on a local VW owner Facebook forum, saying that I am a defective human driver that needs fixing, and that I should drive my car directly from Hong Kong to Germany for better inspection by the VW HQ.

Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a large job, which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.

Really not happy! I have received a notification from the DMV that I will not be able to register my 2012 Golf unless I provide a certificate with proof of airbag correction. It states that I should contact my local dealer for a free repair and gives a phone number to call if problems occur 1-800-242-4450. Well the dealer acts as if its not their problem and the operator on the 1-800 help line says he has never heard of this!!! I was instructed to ask the DMV what I should do!!! Really!?! I paid $30,000 for a 2012 Diesel Golf that now has an airbag that can kill me and a total fraud in the emissions category!! I have no faith that VW will make good. So very disappointed. I will never buy a VW again.

I have owned many VWs in my life and unfortunately, this will be my last. I have had nothing but problems with my 99 Passat 1.8T. It recently started to suffer the dreaded sludge issue. VW does not care. The car is old. Time to buy a new one, says the dealer. They give out the wrong information for maintenance with the vehicle and now its too bad for me the car is old apparently. The owners manual says to use conventional or synthetic. Conventional oil sludges these motors and now Im sol. So, I would highly suggest that no one buys a VW. Unfortunately, I just got a 2011 TDi. Now Ill have to find somewhere to trade it in before I need to service it somewhere and they tell me to buy a new one.

I owned a 2010 VW diesel Golf during the timeframe eligible for former owner compensation. Before the emissions scandal occurred, my Golf required a $2000 diesel particulate filter at 96k miles. I reluctantly replaced it because I loved the car and the clean diesel emissions. At 100k miles I had the recall emissions software upgrade, and at 106k miles the light came back on and I was told it needed a second $2000 diesel particulate filter. I learned that many owners chose to drive it with the DPF light on, but Service recommended not to as it would impact other functions. I couldnt justify another $2000, so I traded the car in to the dealership and got a used Honda in return. 2 weeks later the scandal hit the news, and I learned that a Diesel Particulate Filter did nothing. I filed a Settlement Claim, got confirmation of eligibility, uploaded all the documents, and 6 months later they denied it. I filed an appeal and have been emailing them once per month, but still no money. What a fiasco, I wonder if any former owners will ever get their money if current owners are having trouble.

Why VW Corp is surprised to see US sales going down? It is the bad quality that eroded the trust and market share. I have bought a VW CC 2014 R line in September 2013 and it had issues after issues from Wastegate rattle, clock springs, sway bar etc. Even after taking it 5 times and 4 clock springs later, the car makes loud rattling noise on regular Highways in Texas. I just cant imagine a 35K USD car could make such rattling noise from the steering column area.The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he cant rattle his way up to number 1!

Bought a 2017 Passat SE with tech and after 9 months began to have safety sensor problems, blind spot, forward collision and parking. Took to the dealer several times to be told it was non existent or normal. Got VWoA INVOLVED AND THEY WERE HARDLY ANY HELP. Finally after I was given a loaner with the airbag hanging from the steering wheel I was offered a trade in assistance. Traded into a 2018 Tiguan SE and have had nothing but issues since day 1, car net never worked, blind spot was faulty, transmission issues, engine power failure. Now my new car had been taken apart and been out of service 32 days in total and only has 8k miles on it, not to mention damaged from the dealer. VWoA denied my claim for buyback and now I am having to deal with lawyers to get it resolved. They really need to get their crap together and vet their dealerships employees and their representatives. Being told error codes are normal, cylinder 3 misfires are caused by bad gas, transmission hesitation/engine power loss isnt a major concern and blind spot detection, which is a safety feature, malfunctioning is no concern that it should not be relied on is unacceptable, not to mention when they hooked a scan tool to my car it shows my car has 2k more miles on it than my odometer states. Will never purchase another VW. BUYER BEWARE.

The first day I drove my new 2019 Tiguan SEL home, I opened the passenger driver-side door and the handle got stuck and would not go back in...Made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas pedal to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas pedal. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight.Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond thats a VW and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...At pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the cars manual.I was in tears telling VW of Naples dealership that I felt totally unsafe but they would not help me get another vehicle and told me to get back into this vehicle. So I contacted Volkswagen corporate to request a new vehicle, or to let me out of my lease...Denied. Both VW corporate and Naples, FL dealership did not care about my safety at all, nor that I was obviously an unhappy customer. Money should never come before safety, so I paid to get out of my lease. This is a deadly safety issue.

Serious emissions related recall, and a number of indicator lights related to the diesel system blinking (check engine, glow plug, particulate filter). According TO online VW information, these indicators direct owner to service immediately, its dangerous to drive the car. Scheduled an appointment 12 Nov 18. When they appeared and couldnt get a service date before 4 Dec 18! Get call today (20 Nov 18) that Freedom VW, Morgantown, WV, has been bought and will not honor service scheduled after change of ownership date, 30 Nov 18. GO TO THE END OF THE LINE! Call back 1 Dec and reschedule. THIS IS POOR CUSTOMER SERVICE BY VOLKSWAGEN!

VW re called my 2012 caddy for an emissions update to be applied. It ruined the van, came out down on power, performance and MPG, then VW denied the fix had changed anything! 6 months on still trying to get them to sort out the issue! My van is useless since they fixed the emissions! Total disgrace customer services! Theres thousands affected like me check FB VW emissions Scandal! Dont have the update to your vehicle. It ruins the performance!

The battery died in my 2005 Toureg. I had the car towed on Thursday, Nov. 10th, to Southtown Volkswagen. I called to verify that the car was received and it was. I was also told that it would not be looked at until the following day. So on Friday, I called and they still hadnt looked at it. Then later in the afternoon, they determined that some compass something or other in the roof was staying on and draining the battery. I was told I would need to replace the battery at $350 plus $99 labor charge. I said okay. Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasnt. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still havent got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

Bought a brand new Volkswagen Beetle two months ago from West Cape Volkswagen. It was delivered with a fault on the sunroof and with the central locking function. Taken to the dealers workshop three times, each time failing to fix the problem and adding more problems. Now the headlights dont work either and I am unable to drive after dark or in bad weather. The car was also returned with a dent in the dash, for which the dealer is not accepting responsibility. They refuse to replace the vehicle, insisting on trying to fix it yet again. Took it to the nearest dealer today to get the lights fixed just so I can get by over the weekend. They couldnt assist. They advised me to call out the roadside assistance, which I did, only for them to pull up their shoulders in ignorance too. Over R300k spent on a car that is unsafe, not roadworthy and with several faults and damages caused by the dealership. Think twice about buying Volkswagen. What should have been the pleasure of a new car is now much more trouble than its worth. Volkswagen SA keeps referring me back to the dealer and refuses contact with their senior management.

TDI Settlement - The initial process of having VW review my documents took much longer than the stated/required time and I anticipated a delay due to the volume. I received my final offer letter 12/28/2016 and before I could send them back my car was totaled on 12/30/2016. I have since called the 1-844-98-CLAIM number listed on the VW claim site 4 times. I have gotten a different answer every time on how to switch the claim to restitution only. I was advised that I do qualify for restitution and I hope that is true. Ive been advised to fill out the 24-page paper claim and send it in. I was then told that my login would be restarted and I would then file for restitution only. To restart the website would take 3 days. Its been a week and nothing has changed on the website. Ive asked for a supervisor to call me which would take 24-72 business hours and Im beyond that and no call.I called back today and was advised a new option to start a new claim on the website with a different email address. I again asked for a supervisor to call, however I have NO faith that it will ever happen. Im not about to fill out a 24-page paper claim form or create a new email address just to start the claim process all over again online. VW has all my ownership information and it has been verified. I can understand submitting proof that the car was in an accident and rendered a total loss. I have no problem submitting additional required documentation, but to start all over after months of waiting is ridiculous to ask their customers.

The Customer service at this location is the worst Ive ever experience at any dealership. Ive own the car I purchased from them for 7 years now and every time I take it in for servicing I have to wait hours before they complete the simplest thing, i.e. oil change, state inspection. I will never purchase another vehicle from this place or any Volkswagen dealerships based on the service Ive have received.

My car had so many electrical problems from the very 1st day I got it. The dealer refused to take it back unless I take a $15000 hit! After repair try #11 VW Care wouldnt return my calls. I had to actually contact the head office. After they had my car for 2 months (which in fact was repair attempt #12) they returned the car to me with the very same problems. I returned the car to the dealer and started a claim with the court system.

My timing chain needed to be replaced on a 2017 Tiguan (or so they said). Only 70,000 miles. I changed the oil with synthetic per VWs maintenance schedule. Even though they had a massive recall on this same issue and claimed it was resolved, it hasnt been. VW reviewed the case and determined no action was necessary on their part. Basically, sorry, too bad. Then 3 days at the dealer with no loaner. VW Customer Care is a hardly that. Customer- Dont Care should be the name of the department. Over 1 hour on hold, or wait for a call back- you wont lose you place in line...get the call back later, only to be on hold another 20 minutes....seriously? They wont give direct numbers, so every time you call you have to go through this drill.

After having issues with our dashboard lights going crazy, we began reading other complaints online. We learned that the issues we were having came directly from a faulty ABS module, and then came across a VW recall on our car for the ABS module. After talking to VWs Recall Department, they told us it did indeed fall under the specific recall, and we could take it into any dealer for a fix. Our car went in on a Tuesday morning, and after 3 days of poor customer service and no answers, the mechanic let us know the ABS Module would not be covered, and we would have to pay out of pocket. He said he had even called VW directly to verify they wouldnt pay for it. We were then quoted $1300 for the repair, plus a $225 diagnostic test. He suggested I call them directly.I called the VW Recall Department again, and told them what happened. I let them know my biggest concern was the fact that they told us our car was part of this recall, and they were now unwilling to fix the issue. I also let them know the ABS brakes have always caused me issues, nearing killing me when I lost control while braking once. They said they would write it up, and look into it and get back to me in one business day. I am waiting to hear back, but there has been a lot of reason to think they will just use some excuse to not replace something so dangerous and faulty. Well see.

Occasionally when I take off from a stop and have to suddenly stop or back off the gas and then try to go, the car seems to lag or is suspended between gears (1st & 2nd). Its a lag of about 3 to 4 seconds. The car wont do anything, like its trying to decide what gear to be in. Can be a problem if in the middle of an intersection with traffic coming at you and the car just sits. Have reported to a couple of VW dealers and one said yes he can duplicate the problem but cant do anything to fix it. I have also talk with other Touareg owners with the same issue.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

When purchasing a VW product be aware of the total cost of ownership. Many VW parts are proprietary and the Company charges accordingly. For example, changing the battery on a key fob - $75 (requires programming), to replacing a door latch (including labor) $471.57, supplying an air conditioning hose (part only) $368.39. These are actual prices. When asked about their pricing policy VW North American provided an answer containing verbiage but no substance.

There are many reviews about the 2008 Volkswagen Touareg smelling like gas due to a faulty part from their manufacturers. Volkswagen is aware of this fire hazard but refuse to repair if your vehicle does not fall into a certain VIN number category. Fire Hazard!

I just took delivery of my 2014 Jetta Hybrid on Saturday. No easy way to put it but the claimed MPG for this Hybrid is BS. I have been driving it just highway miles and on cruise and only 2 mph over the speed limit 67 and I have been averaging 30 mpg. Which ** stinks. My reasoning for trading in my 2012 Audi was to get better gas mileage, which is not what is advertised on the sticker of 42 city and 48 highway. I am absolutely furious to say the least since I am well into a half a tank and only 200 miles. This is completely false advertising in the side of the manufacturer.I am so upset you have no idea. Just in the last 6 years, I have had 4 VWs and have been extremely loyal to the brand. I had an 2012 Audi and traded that since I was getting 28-30 mpg and driving much more. Since the Jetta is advertised at 42 city and 48 highway, I knew this was going to be a significant gain. This car is nowhere near what is claimed and I am completely upset about this. I will also be reach out to others on this matter.

My 2008 VW Jetta auxiliary input stopped functioning after a routine maintenance required that the battery be disconnected. The CD changed and AM/FM work normally, but the auxiliary input jack stopped! Poor design requiring me to go to the dealer to reinstate functionality (for a price) which I have already paid for.This amongst other things (ehem...transmission noise and metal in the transmission oil) have left me with a distaste for my 1st and last VW.

The Volkswagen EOS was a little pricey, but I haven’t enjoyed owning and driving a car as much as this one! It has supreme performance instantly even in freezing temperatures. After driving it for six years it still looks and feels like new. It’s very responsive, making me feel very safe in tricky traffic conditions.

I took my VW Polo Vivo sedan 2016 model in for a 90000ks service the 1st week in July. I told the technician that there is a cluck cluck noise coming from the drivers side. Can he please check it. When I got the car back he said the battery needed to be replaced and but I could still drive the car. A week later the car wouldnt start, so took it back to the dealer that did the service and had them replace the battery. I still told him there is this cluck cluck noise. They replaced the battery and he said that he heard the noise but I can still drive the car. They picked up that an irregularity on an injector but I can still drive the car. Only when the EPC light comes on then I must bring the car in. The same day I replaced the battery while on my way home the car wouldnt go faster than 40ks and this cluck cluck noise got louder and louder, eventually the car wouldnt go anymore and I had to get towed home. The next day I called a VW near my house and they said that they cant help me. They fully booked. They can only help me the Friday the 12Th. So I had the car towed in, the security guard at the gate closed the gate in the tow truck and let us drive around aimlessly trying to find the service department. Booked my car in and they took me home. I called in at 3pm that day to ask if they had found something and the guy said to me there is a waiting period of 24 to 48 hours for the technician to look at my car. So I called on every time to this dealer to find out what was wrong with my car. By Tuesday the 16th they still didnt know what was wrong with my car. Wednesday the 17th they said to me the spark plug melted, they couldnt explain how that happened. So they needed me to pay a R6500 stripping fee so they could strip the engine. Thursday they came back and said that the gasket between cylinder 1 and 2 is burnt, they would get back to me with a quote. Thursday even they came back to me with a quote of R45000 that the engine needs to be overhauled. Im still asking how can a car go in for service and a week later the car isnt working and now the engine needs to be overhauled. I logged a complaint with VW SA and they also of no help. Both dealerships are not willing to help me. So now its almost 3 weeks and I dont have a car, and no one is willing to help me. This whole experience has left a sour taste in my mouth and I will never buy another VW in my life. I will also tell people not to buy VWs and what service they in for.